Best Western Plus Hotel Hong Kong,  Hong Kong

3.5/5  - based on 949 guest reviews.
308 Des Voeux Road West, ., Hong Kong, China - See map
+852 34103333 +852 25598499



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
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Formerly Ramada Hong Kong Hotel, Best Western Plus Hotel Hong Kong is the first hotel in Hong Kong carrying PLUS, a superior brand of the Best Western Hotel Group. The hotel is well located at the Western District of Hong Kong Island. A traditional real Hong Kong area undergoing rapid changes, here is where you find the genuine east meets west. It is within a 5-minute walk to the nearest Hong Kong University MTR Station. The Macau Ferry Pier, the Central business district, Lan Kwai Fong, the SoHo Entertainment and Dining Hub, and the Airport Express Railway Hong Kong Terminus are all within a 10-minute car ride. Facilitated by the Western Harbour Tunnel and the versatile highway network, access to the HK International Airport, the HK Disneyland Theme Park, and the AsiaWorld Expo is easy with a 35-minute car ride. There is also a stop of the hundred-year-old tram service right in front of the hotel. Try this inexpensive and historic means of transportation and appreciate the city in a relaxing pace. All 307 hotel rooms and suites are tastefully designed and furnished. Coupled with their ample room size, we offer unbeatable value to meet the needs of every traveler, business or leisure alike. Guests can always stay connected with the free Wi-Fi available within the hotel property. Pamper yourself with magnificent view of the Victoria Harbour by staying in our rooms and suites on high floors. Enjoy your stay.

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Room 1

Guest reviews

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based on 931 guest reviews
Business Business 172
Couples Couples 202
Family Family 149
Friends getaway Friends getaway 99
Solo travel Solo travel 152
Sleep Quality
Best Western Plus Hotel Hong Kong,Hong Kong
  • 2
    « Doesn't qualify to have a Best Western badge »

    Poor hotel and easily one of the worst I have stayed in given the high price tag. The rooms are as small as pigeon holes and the queen sized bed was a joke for two people. Happy I shifted to the neighboring Holiday Inn next day. Wouldn't recommend it to anyone!

    « Clean, Comfortable, and Central »

    We were happy with our stay at the Best Western Plus in HK. The location offers easy access to the MTR and was surprisingly quiet for a hotel in the heart of a city. We booked the standard double which came with a living room area and a large bathroom. The shower is slightly small but otherwise we had plenty of space and were very comfortable. Unfortunately, Hong Kong is expensive most weekends therefore the price was on par with everywhere else we looked but we were happy with the value.

    « A real plus hotel of BW group »

    Convenient location - easy access to airport bus stop and MTR station. Spacious room - room size is larger than other BW hotels in the district. Good amenities. Services depend on the staff's experience and quality (different staff at each stay, not all good but not too bad). It is a plus hotel though exterior building looks old and interior may find wear and tear.

    « Comfortable and clean »

    We stayed here towards the end of October as part of our backpacking trip around asia and thoroughly enjoyed our stay. We found the location convenient as tram stops right outside hotel. Rooms were cleaned daily and free toiletries were also provided. We didn't eat at the hotel as prices were too expensive and we were slightly disappointed at how small the gym in the hotel was but other than that we were very happy that we booked to stay at this hotel.

    « an option in Hong Kong »

    The hotel is located on Western District easy access to MTR station with many restaurants on the surroundings ,the options are more limited than Causeway Bay or Tsim Sha Tsui, easy access from airport with bus A12 which stops extremely close to the hotel ,just cross the road.They upgraded me to a room with a beautiful bay view and mountain, room size is good better than many HKG hotels but bit dated, but is clean at least. As a quite tourist hotel with huge influx of people ,do not expect ,if you arrive before check inn time ,that will be rooms available . On pick time the elevators are quite busy .

    « Good Location but room was not convenient »

    We arrived hotel @ 2:30 pm (check-in time is 2:00 pm), the receptionist advised that the room that shall be assigned to us not ready as the previous guest made late check-out so we have to wait for 1 hour to get the room ready, when we said that would be too long we need to get in the room to get some rest she searched for other room and assigned to us room # 911 and we figured out later that it is designed for disabled guests which was not convenient specially the bathroom Also they do not offer queen bed in room when we asked they said you have to upgrade to suite to get the queen bed otherwise we can only offer the twin bed

    « Needs sprucing up »

    The rooms are average sized and clean. The shower needs a good scrub, some evidence of black mold in the grout. The lifts are small. Breakfast is overpriced for the options available on the buffet, they also close it down before the finish time so don't expect to turn up at the end of breakfast service times and find a full range still available. The staff were friendly and helpful. The area around the hotel is very much designed for locals and not tourists, there is a Seven Eleven across the road where you can buy an Octopus card and top it up, plus get supplies. Outside there are tram and bus stops. Outside and to the left there is a bank with an ATM about 5 minutes walk away.

    « Forget It »

    Best Western - tiny, way overpriced, many better options around, sadly my usual hotels, Eco Tree, Holiday Inn Soho, Queens, all booked out. Cheap toiletries. Will never return. HKD2000 a night for a closet space.

    « Great location,and fairly decent hotel »

    Location is very good and easy access to MTR, Breakfast variety not all that great, Matteress was a bit for my liking but was changed by adding a soft foam on top of the matteress. Not the ideal fix but worked. Value for money # star 3 star

    « Poor Accomodation »

    Beds were very hard, bedding was torn, and pillows were thin and hard. Towels are threadbare and are in desperate need of replacement. Shower very small leaky, and moldy. Breakfast was very, very poor and sparse for the price they charged. Would not stay there again. Unhappy

  • 3
    « Convenient location »

    Pros: The hotel's location is very strategic - it is in front of a tram/bus stop and is a few minutes away from SYP MTR station. There are also a lot of convenience stores in front of the hotel. Starbucks is also a few metres away. Huge room - we got a Superior room that is technically a Jr Suite type. There is a separated living room from the bedroom. Free wi-fi Value for money - affordable rate for its class Cons: Breakfast buffet spread is very limited. The restaurant has no direct lift access, it is in an enclosed space that is on the 3F but can only be accessed through the 5F. The front office and housekeeping staff aren't really the most friendly in town, but are helpful. Mattress was on the hard side. We got ourselves an extra bed and it was springy. Old fixtures and fittings - the hinge of our toilet seat was already broken; cracked fittings Tip: You can get discounted breakfast vouchers (around HKD55/pax) from the front desk

    « Western Plus Location »

    Transportation: to/fro the airport by bus (A10/A12) across the street for HKD45 adult rate; tram HKD2.50 adult flat rate from end-to-end; bus; and, MTR stations on both sides Laundry: take the side access of the hotel and walk up the road to get to Laundry One; HKD30 for 6lbs worth of soiled clothes Food: everywhere Connectivity: SIM card from 7-11 worth HKD80 and pin HKD50 for 5 days worth of mobile data for google map, viber, whatsapp, and all Room: spacious; absence of door sign but gets cleaned everyday, not superb but decent for a short stay; on your last day, you will not be provided with bottled water - what a way to spoil a good impression of the hotel for only a few dollars worth Bed: hard mattress but is actually good for the back, ask your doc about it Bath: spacious bathroom but tiny shower - you will have to maneuver your way if you are 5'5" and above; should have garbage bags for their bins Reception: good and efficient service; can store luggage Breakfast: simple fare, enough to get by Gym: useless; several pieces of punny equipment do not make a gym, get some basic usable tools - talk to any local trainer, not an accountant Business Center: hats off

    « Disappointing »

    Booked in for a week, On arrival front desk staff efficient but not friendly. Room smelt of smoke. Bed hard - like really hard but managed to sleep on it. Shower area smallish. Clean and appreciated little tv/lounge area. Breakfast - very basic . Our Laundry wasn't returned - when we enquired it was given to wrong room.No apologies. Had to leave a payment of HKD500 as deposit. Wasn't impressed on last day of 7 night stay summonsed to front desk to make further payment - they already have c/c no. Felt like we weren't trusted (we are a mature age couple). Good points - cleaning staff good. Location good for trams, short walk to trains. Given bottled water every day. Would we stay here again. NO - there must be places better,. Very disappointed

    « Worst stay ever »

    I am presently on business cum vacation trip for 16 days and have stayed in few hotel in China where the hotel staff was excellent. But when it comes to "Best Western Plus Hotel Hongkong" where I am staying is the worst hotel. The staff at reception sounds very rude even when they talk and have the "we don't care kind" attitude......

    « hotel let down »

    Hi stayed at this hotel 7 nights booked thru Booking .com. and arrived late from Sydney. First superior room had a over powering smell of rats the bed was so hard impossible to sleep on. the shower cubicle a plastic module type was so small it was difficult to stand in or wash properly. two tea bags and tiny cups with a plastic stick stirrer. hotel reluctantly changed the room next day, all a lot better but the smell of rats still evident. I never give bad petty reviews but this hotel is awful. beware of advertising superior rooms this is the second time we have received sub-standard accommodation thru them

    « Budget »

    This is a budget hotel and in some ways acts like one . Check in is 2 pm and is strictly adhered to , not one minute before 2pm do you get the key to your room , trust me , I watched the staff dole out the keys at 2 pm I thought this strictness to an hour was an odd characteristic of this hotel most try to keep their customers happy. The staff are friendly and knowledgeable and are eager to help apart from giving you keys before 2 pm The other odd thing was the 5000 HKD they held as a deposit (almost $900 AuD) a lot of money if you only have a small limit on your credit card. They must expect most people to demolish the room before they leave Anyway that aside the hotel is comfortable enough , as always you don't spend much time there so as long as it's clean mostly that's all that matters The beds are a bit hard , but the air conditioner works well . They like not many supply plenty of free bottled water , which was appreciated. I keep saying this was a budget hotel cost about $400AUD for three nights so pricing is good . Just a few notes about Hong Kong , taxis are harder to catch they the goose that laid the golden egg , I tried to hail one many times and many times got the finger from the driver , so catch the rail network it's easy to understand, not expensive , clean and safe and plenty of help from helpful customer service Centre staff , I found the taxis the worst in the world , so don't bother. Next door to the best western plus is a Chinese restaurant, the food is terrific not cheap but Fantastic and they seem to have someone who speaks limit English on each shift, they also have an English menu , I have put the mans business card on this site

    « Stay away if a good breakfast is on your wishlist »

    I can accept that the hotel building is outdated and needs surely an upgrade. It is of course not that simple to be renovating all the time. But I cannot accept a breakfast hidden away in a dark cramped room somewhere in the middle of a floor you can not even access by lift and where they run out of bread and croissants already at 09H00! The breakfast is simply poor, certainly to business standards, but also to what today's tourist may expect.Quality and choice are very limited, staff is friendly but cannot do much for you in those circumstances, management is simply non-existant. And for all that they charge 250€ / night, simply because there is a fair going on in Hong Kong.

    « trip »

    Hotel and staff were very kind and helpful. The cleaning staff was considerate and efficient. when ever i needed help or directions to destinations, they provided directions and alternate tranportation ideas. traveling without a car can be challenging in a city ive never visited. The staff made exporing the city fun and easy. only negative, the fitness center

    « Okay for price »

    It was an average 2 night stay for an average price. Location is close to the metro but located in a run down area of town. Not in the central part of town. The staff seemed a little reluctant to communicate in English but did. Concierge was helpful in suggesting a good dim sum place to eat nearby. Room was clean and simple. Shower door leaked every time we showered which would flood the bathroom floor and hot water wasn't consistent. Hairdryer was attached to a drawer with a short cord so you had to keep your head close to the drawer when drying you hair. Did have European and Western outlets to plug into so you don't need a converter. Overall it was okay for the 2 nights we stayed there.

    « Nice Place »

    It is a fabulous place to stay however it was my last night in Hong Kong when I stayed here. Earlier I was in Kowloon Area which is more happening place. But I found this place very calm, quite with its old charm. You can also experience old trams here. I loved my stay. Nice budget hotel.

  • 2
    « Tired Looking Hotel »

    This is the third occasion that I have stayed at this hotel under both Ramada and Best Western. Sadly, I don't think I will return. On my first visit since the change of name, I could see no visible difference. Indeed, on entry to my room it neither smelled or looked very fresh. and all the while during my four day stay, i could not help but feel that the hotel requires freshening up. Although it was reasonably priced, I was disappointed with both the replacement towels and the general cleanliness of the room. It suits me to stay in this area but, on my next visit, I will be looking for an alternative!

    « Disappointment »

    We booked this because it was a BW Plus and were disappointed in the hotel. The beds were rock hard and the room was in need of a complete redo. The shower was tiny and the water ran cold and warm. That being said this hotel is well located and public transportation is just outside the door. The staff was available at all times and were very helpful in planning routes and giving suggestions for things to do.

    « Standard room - watch out as it is very small »

    Standard room is very small Watch out as you will be unhappy when you enter the room. You should take up minimum of superior room instead of standard room The website really does not state the differentiation clearly and so you might become victim of adverse selection.

    « Old but clean and comfortable »

    This hotel is old style. It is worn out with old design. But it is also clean and spacious (which is rare in Hong Kong!!). It is like staying at your grandparent's place - not cool but clean and comfortable. The location is very good. There is a tram stop right in front of the hotel. Staff is nice and helpful. For what it offers, the hotel is usually really good price. But do compare - sometimes it gets as expensive as luxurious hotels, in which case it really is not worth it.

    « Looks fancy »

    The room is nice and spacious. You have a nice living room to accommodate guest (I believe this is the only Hotel I had been with a living room). There is a nice shower room. Something I like about my room is the free coffee and tea. I love to drink coffee. I love the spacious living room also because I loved to raise my legs and watch TV sometimes. My only criticism about this place is that some staffs doesn't smile (except the receptionist who checked me in. She smiled because I cracked a joke). For me, part of the hospitality is a welcoming smile. However, I will not hold it against them because apparently, it is common in a lot of Hong Kong establishments like noodle houses and convenient stores and also because they still gave me a good services.

    « Great value, Great location »

    I've stayed here a couple of times and it's not five star that's for sure but it's better than most four stars and located very well. Tram stop out front. Haven't eaten in house but why would you in HK

    « Stay at Best Western Plus »

    Had a lovely stay at the Best Western Plus in Hong Kong. Situated near all attractions, restaurants, metro and bus station. Very clean hotel. Very friendly and helpful staff who can speak proper English. Would recommed to anybody visiting Hong Kong and will stay there again!

    « Smoke »

    We had specifically asked for a non smoking room. Well in advance of the time..we checked in. Our room was not available so we left our luggage downstairs then we came back in the evening and we got a room filled with smoke. When we asked the concierge to change our room they said they were full and just sent someone to spray the room. Ridiculous

    « A nice stay overall »

    I had initially booked this hotel thinking it was at another location. But only realised that it was the old 'Ramada' hotel when I arrived. I had not stayed at this hotel before but knew it was popular. I arrived at 8pm and my room was ready. From the airport, take the Airport Bus A12 and get off at Water Street after the bus has crossed the Western Harbour Tunnel. It costs HK$45 from the airport. It's cheaper than the Airport Express. Get off opposite the Courtyard Hotel and walk across the road to the Best Western. The return bus is at the same bus stop, and it costs only HK$40 back to the airport. I had booked a mini suite which was a bedroom with a separate sitting area which is kinda nice. The bathroom however is small even by Hong Kong standards. The shower was in a stall and that was rather 'snug'. There is no bathtub obviously. I didn't use any of the other facilities eg restaurant for breakfast. The hotel is located on Des Voeux Road in the Western District of HK Island and there are numerous restaurants and shops all within walking distance of the hotel. The tram / streetcar stops right in front of the hotel and I would encourage visitors to try this when they can. It costs only HK$2.30 per ride regardless of distance. You enter the tram through the back, and you pay only when you exit. You may use the Octopus prepaid travel card too if you like. All in all, this hotel is good value for money and I would definitely stay here again.

    « Spacious »

    Stay was okay! The staff were very accommodating and helpful. It's just kinda far from the airport and central part of the city but one I think I love about its location is that there's an airport bus right in front of the hotel which was very convenient.

  • 3
    « Really poor rooms »

    Check in was good.Not the rooms. Rooms are old. Hairs were everywhere on the floor in the bathroom and the room. Had to wait for the housekeeping person to clean everything. Not close to the subway station. Wifi most of the time didn't work.

    « Reliable, spacious great value »

    The folks here are very efficient- easy check in and out. Rooms are clean- big and practical. Great for business. Not sure about romantic breaks or holiday of a lifetime though! Location is convenient. Neighbourhood has become very trendy

    « Fair location »

    I am Often staying in this hotel, in a busy area of Sai Yin Pun - rooms are large and comfortable ... Wifi working well at all time. One recommendation take your breakfast to the nearby Starbucks you will better enjoy it ! From this hotel you are two station far from central .. From the airport if you take a taxi it will cost you around 300 HK $ Enjoy your stay !

    « No Airport Shuttle »

    One of the main reasons I chose this hotel was because their website listed Airport Shuttle Service. When I arrived and asked about it, they said no such thing existed. I would have to find a bus or taxi. The hotel itself is OK, a little tired in appearance but otherwise fine. Just really disappointed about the dishonest shuttle advertisement.

    « Very affordable, extremely poor service with rude staff »

    From our check in to the room service, everything went smoothly. Yes, the lobby and hallways are too narrow and shabby but what can we expect from a cheap hotel. The only thing that was off putting was the cashier, Elise Ho. She was extremely rude. We were in line and asked for our deposit refund which we got. Then we asked her a question and she told us to wait. We waited for only 10 mins (not a long time) standing beside the cashier, but when we asked her again, she shouted at us (like shouted shouted) -- "WHAT?!!!!". The hotel staff didn't do a thing. Even the manager was in the lobby looking at us. So we asked the receptionist instead who is a darling... And I politely told the reception in a clear voice (so that the manager and other guests could hear), "Your cashier is extremely rude and I expect you to please remind her about proper customer service. Thank you." The receptionist bowed her head to apologise. Then we left...

    « Somewhat dissapointing »

    The service was mediocre and a little disappointing. Didn't find the staff to be very helpful or accommodating. May be more suitable for locals rather than tourists. Also, the location wasn't very convenient.

    « Very disappointed »

    Good old Ramada hotel has changed. We stayed there several years ago and felt very familiar. Friendly staff, tasty breakfast and a bloody good happy hour in the 1st floor restaurant. Everything is gone and the 1st floor restaurant we missed most. The room was in a pretty old condition and could have been better cleaned up. In dead: We were very disappointed.

    « Better place to stay in HK »

    Every time I am in Hong Kong I stay here. Rooms are much bigger than the standard in Hong Kong and it is clean. I never tried the breakfast but should be good for Chinese cuisine lovers. Ask for the higher room to get a harbour view.

    « Not too expensive and adequate »

    Stayed 3 nights and found the hotel clean and roomy. The MTR B3 station is 300ms away and easy to navigate. Island blue line. $4.50 hk will get you to Central which you can then transfer to the Disney line Airport Express or across to Kowloon. Plenty of shopping malls to wander if so inclined. Two small supermarkets within 200ms left and right of the hotel. We bought cornflakes and milk and fruit and bowls cheaply or Starbucks for coffee and sandwich or muffin is less than 100ms away. The airport bus stop A10 or A12 $40HK is across the road in Water Street. Cheaper than the MTR but have the right money change isn't given. The staff are helpful at the hotel esp concierge but reception staff a bit dower. House keeping could do better, i picked up sewing needles + hair pins, spoons were dirty and there was no water bottles. They arrived the next day. The towels need tossing they were thread bare, greying and small, the beds are really firm but surpisingly ok for a restful sleep. Middle of the road hotel that can lift is game a bit more.

    « Sad but true »

    Excellent concierge and housekeeping. Great value for the money. Bad everything else. Front desk ranges between pathetic, cold, and efficient and pathetic, cold, and inefficient. And their computer systems are a joke....don't expect to get your room before 2 PM, not ever...they use the same excuse each time on everyone - "the rooms aren't ready yet". The odds of them being full up at 100% occupancy every night and that no one checked out before 12 noon are ,mathematically improbable.

  • 5
    « Great stay »

    The staff is very helpful. The room was clean .the place is perfect near the MTR and in front of the hotel there is a tram station near the pier of the ferry . It was a great stay . They provide us with a map of the city and answered all our concerns . If i went there again will stay there .

    « Great value hotel »

    Spent a night here and bagged a really good rate. The hotel is well located and clean. Rooms are spacious though ageing. The only downsides are the hard beds and plastic shower that is more suited to a camper van. However, these are only minor negatives and if you get a nightly rate under 500 HK$, you've got a bargain for Hong Kong.

    « Superb for the money »

    This hotel is really brilliant. A real gem on the list of Best Western hotels. Only few steps to two metro stations, plenty of shops and restaurants everywhere around. No problem to eat in the middle of the night :) The room was spacious, comfortable, clean. Fridge and air condition worked well, internet connection was quite week, but acceptable. Staff was very nice and helpful. If you do not know where to stay in Hong Kong, do not think any more. This hotel is the right choice.

    « What a waste of AU$520 »

    Upon booking in we went to the room and found the beds were extremely hard but that was not the main problem. There was a terrible musty smell and after looking around there was mould and mildew evident on the walls and ceiling. We went back down stairs to see the manager and tell him of our concerns. He responded by telling us he would give us another room. He sent a young man over to take us to another room. It too, was the same not as much mould visibly evident but the smell was overpowering. Again we went back to the manager, he then said I am trying to get you another room , indicating that he was on the phone doing just that. I explained that my wife had asthma and would most definitely end up in hospital if we were to stay in a mouldy environment. He asked us to take a seat while he arranged another room. We were hoping he was ringing another hotel. Alas he then sent the young man over to take us to yet another room. Upon entering the room the smell was not as evident so we decided that we would take the room. I went to gather our luggage but did not make it to the elevator when my wife called me back. She had opened the bathroom and was immediately hit with the same musty smell. What we did notice when we entered the room was that the power switch which is the type requiring the use of your room key card inserted had been activated by a master key card and the air conditioning was turned on. It was then easy to see what had happened . The manager had used the phone to organise a cleaner to enter the room turning the air con on to air the room but as the bathroom was shut it didn't get the airing the rest of the room had so the smell did not clear. The manger then attempted to offer us another room but by this time I had no faith in him to provide a room free of mould so I told him we would not be staying. We lost over AU$500 for 2 nights stay. But we could not have put up with it even if they paid us to stay!!! We walked out the front of the hotel and I was attempting to find alternative accommodation using the hotels wifi on my phone when a staff member walked over to the window to see what I was doing and then my wifi connection was disabled. Definitely would not recommend this hotel to anyone. I would not pay that amount to stay in a hotel in Australia let alone one in such unclean condition. DO NOT BOOK THIS HOTEL!!!!!!

    « Great Stay »

    I was right to choose this hotel despite some reviews that the hotel had seen better days, about "hard beds" or unfriendly staff. Probably it's not always the case and I experienced the opposite. I checked in late due to traffic from the airport but Ms. Mitchie of the front desk still welcomed me with a smile. I joked about a room upgrade and yes, she gave me Junior Suite with fruits, welcome drink and Harbour view. Suddenly, I had nothing to complain about. What I liked best about the room were the wall paintings, the queen size (not hard) bed with 6 pillows, and the bath tub. I didn't mind having only 1 TV channel since I had a fast internet access. They also provided me a socket for my laptop and that was enough as long as I could go surfing anywhere in the hotel. Except for hearing some noise from guests in other rooms, there's no reason to get a very good sleep. Breakfast buffet did not offer much variety and the food they served seemed similar everyday. Good thing they brew a good coffee, a nice way to start my day. Also, being a coffee lover, I always ran out of coffee in my room but the housekeeping staff never failed to replenish my supplies. They also provide a few selection for tea. The housekeeping lady was very nice and friendly to me, I may add. The hotel is very accessible to all transportation means: the MTR, tram and buses. Beside the hotel are restaurants and 7-eleven so you need not to worry about getting hungry late at night. What I also liked with the staff was that he referred Western Union beside the hotel for currency exchange since it offers a more competitive rate. That was very nice of that staff (I forgot his name). During my last night, I requested Mr. Felix for a little late checkout. Having stayed for a week, which he confirm just for a moment, he only replied "Sure". So most of the things I requested, the hotel staff considered. Checking out was a breeze as I didn't consume any drink from the refrigerator. Again, there's 7-eleven across the street. And going to the airport from the hotel, I just crossed the Water Street and in minutes, the A10 bus going to the airport arrived. If you are not rushing to catch your flight, I recommend to take that bus instead (you save at least $65.5) and enjoy the bus trip and the sights. Will there be another chance to visit HKU, I'll still choose this hotel.

    « Good hotel and service but..... »

    We stayed in a suite from 4th July 2016 to 9th July 2016. The room was comfortable and services in general was good except the attitude of one of the lady receptionist. Overall a very pleasing stay. The hotel is worth the price. Commuting is convenient as bus, tram & MTR are all close / within walking distance of the hotel.

    « If it is not about I got early check in and base on the size of the room, I would have given this hotel 1 star only »

    From check in to check out, I notice all the hotel staff in this hotel has a blank face on them, no greetings, no smile at all at any given time. I got to the hotel at 12pm, was able to get a room right away, I read some of the reviews and people mention breakfast, so I thought it is included for all guest, but no, I asked about it and was told the onsite price is HKD$64, I booked the room through best western's own website, nowhere mentioned there is a surcharge for this. The room is decent size, there is a partially stocked minibar, the only thing free are the 2 bottles of Vita water. Bathroom seems large that even include and separate vanity mirror and a chair to sit on for ladies to put makeup or do their hair, but the problem is there is no tub for the shower, it only has a tiny enclosed capsule shower stall. If I swing my arms I would hit the walls, can't imagine if it is a heavier person would not even be able to get inside to shower at all. The door to the shower capsule doesn't close entirely especially near the bottom of the door, lots of water spilled out after the shower. Then when I actually looked more thorough to the shower capsule, there are tons of mold accumulated on the top, at the cracks all around ! Internet was fine (but not a strong signal) during the day, but after midnight it lost all signals, was never able to get back on again. Asked for a wake up call the night before, saw the person at front desk wrote down my room number and wake up call time at 6am, well the next morning receive no call at all, luckily I had my own alarm clock. Went down to the front desk to check out around 6:45am, nobody at the front desk, no hotel staff at the lobby, some hotels usually will put a bell on the desk if the desk is not staff at all times, but not this hotel. I waited for 15 minutes, still no one appears, so I actually had to yell out, I hate to do that but I have no time to wait any longer, have to get the airport bus for my flight. Then a person named Adrian Siu came out from the backroom, he appeared he just woke up, no greetings no good morning, just ask for my credit card that's all. He didn't say a word after so I asked if I am done, he just said yes, no thank you no goodbye. This person doesn't seem to qualify to work in the customer service industry at all, let alone in a hotel ! This property is way below the quality of the best western plus brand especially compare to those in the US. I stayed in this property is only because of price and I can earn points and airline miles through best western's program, next time I will definitely stay elsewhere for the same price and forget the points and airline miles. Some reviewers had mentioned this hotel is 5 min to the MTR, no it is not, it is more of a 15 min walk, however it is true that the A12 airport bus is just right across the street, lots of local eateries that include a 7 eleven are within 5 min walk, but not any tourist attraction.

    « Never again! »

    From the minute we booked it, they start to block my card, even though it was a normal price. I dropped couple emails but no one replied. Upon arrival the reception was very rude, only worrying about the payment..Well, it was relatively cheap deal but still....Its easy to get to hotel from the airport but location is not the best in town...It seemed that this hotel is just trying to take the most of it before shutting down! Have known Best Western as a good hotel chain in Europe, this property was very much a disappointment . Rude staff, very old, stinky room, broken safe, AC was extremely noisy! Bathroom amenities was falling apart once you try to use it. Housekeeping started to clean our room before we even left for check out..Two star budget hotel hotel is the maximum what you can expect!

    « Room is bigger than HK average »

    I was lucky to get a room here which was quite cheap given its size. Has a lot of electric outlets so you can easily charge / plug your devices simultaneous. Easily accessible public transport: bus and tram stops just opposite the hotel and MTR (HKU station) is just 10 mins walk.

    « Good price for average room »

    An excellent rate prompted me to choose this hotel which was easy to reach as the airport bus A12 stops outside it in Water Street. Check-in staff not very friendly but will assist only if prompted. Room has adequate facilities but bed is on the hard side. It is on a bus lane/tram/ taxi lane so easy to travel from and to the hotel. Some still call it the Ramada Hotel Plenty of eating places around and numerous shops.

  • 4
    « Good for a short stay »

    Very good and clean. Staff is very helpful. Room big enough and bathroom is very spacious comparing to other hotels of the same category,price and nearby.Very accessible by MTR (exit B3). The buffet breakfast quite nice

    « Short Stay in Hong Kong »

    Hotel is not close to main tourist area but transportations are all close by; airport bus right across the street, tram in front of hotel and 5 minutes walk to MTR (subway). No tourist shopping close by but lot of small restaurant (beware of MSG). Bed is a bit hard and decor is outdated, but otherwise an excellent stay, especially with the great discount I got from

    « Good choice »

    Heavy rains upon our arrival and a problem about a bag left in the bus, they allowed us to check in early around 10:30am. The staff are very helpful and the reservation officer Ms. Janine Siu patiently answered all our emails and she even hold the room for us and allowed us to pay our reservation upon our arrival.. Big rooms, clean and easy access to bus and MTR. We will definitely stay here again.

    « Facility getting old, great location »

    Got a good rate this time when going back to HK for a few nights. Stayed at the same location (before it became Best Western Plus). Best Western didn't change much of the internal since taking over. So the facility is still the same and in fact getting quite old. Great location with many restaurants and convenient stores near by. With lots of public transports and airport bus right near by.

    « Second Time Around »

    This was our second time to stay at Best Western Plus and as always they never disappoint us. It's old but it has the character. Very homey for me and my husband and my little one. Breakfast hasn't changed I think but it's good - all what you need for a long day in HK. What I love most is the transportation around. Tram right in front of the hotel door, bus to and from airport is just across the road and taxis everywhere. Fruit stand across and small restaurants. I never had any trouble with my booking and they front desk people were all efficient. Thanks guys and always love to recommend your hotel to our friends and relatives too.

    « Good for the price »

    Located near the central of Hong Kong and with easy access of transportation nearby, I was surprised to get very good price at this hotel through online booking with a few days advance. I was told the hotel is relatively new, but it's obvious that it's been highly utilized (signs of wear and tear in the room/bath). Some improvements could be made easily - Iron and iron board should be added to the room, should provide more sturdy hangers for clothes (the ones in the closet were really weak and easy to break. Towels are clean but they all look they have seen better days.

    « Basic and Economical »

    Centrally located with easy access to the tramps and ferries. Traveled with a friend.Check in was pretty fast. We opted for a room on a higher floor.Rooms are good with free wifi. Good view of the harbor from the top. Stayed there for three nights. We had checked out at noon but kept the luggage at the hotel as our flights was only after midnight.

    « Good - Very decent place to stay »

    Very decent place to stay, price is reasonable and rooms are quite nice, clean and comfortable, especially the suite. It is situated in the middle of the dry food market which is a really amazing place. The bed mattress is really hard though. The bathroom is fine. I got a view on the harbour which was very pleasant. The hotel breakfast seemed a bit frugal, so I skipped it and went next door: there is a restaurant which is really well suited for that. I like the front desk service, people are nice and helpful. The tram station is next to the hotel (Water Street, direction Kennedy Town).

    « Enough »

    Located near MTR and many markets and small restaurant, this hotel small but clean room. Really helpfull staffs and strong wifi connection, out only compaints just problem with the key that sometimes not working and the breakfast which is not too much variation. Recommended

    « Ok hotel for the price »

    Reasonable hotel, for the price ok. Bathroom in my room (2708) needs upgrading, it's the only real fault in the room. Breakfast is not great would recommend going outside for breakfast. Good location, 5 mins walk from HKU and tram just outside the hotel.

  • 4
    « Reasonable price, close to HKU, really hard mattress... »

    The hotel is located 5mins from MTR with lots of dining places around- but you'd expect that almost anywhere in HK. We had an upgrade for our stay and the room is very spacious compared to others with comparable prices. The only drawback is that the mattress is really hard....feeling like you're sleeping on a cardboard...

    « Good spot and value. »

    I recently spent four nights at Best Western Plus Hotel Hong Kong. It is 5 minutes from MTR HKU, and the tram stop is out front on Des Voeux Road. I checked in late and was upgraded by the front desk staff, which great. The room was a good size for Hong Kong standards, but the bed was a bit on the hard side. Breakfast is nothing special, and can do better at any of the restaurants outside. WIFI is fast and works well through out the hotel. The business center computer and printer didn't work, but the front desk staff kindly printed my document.

    « Good place to stay »

    It was a good experience to stay in the hotel. It was close to subway tram and bus. The tops floors gives a good harbour view. The rates were quite reasonable. The airport bus is very close to the hotel so it is really convenient place to arrive soon after the flight.

    « Good location but can be improved »

    Hong Kong island location near all transport hubs . Services and many little touches need improvement to make this a jewel in a busy city. 7 hotels in proximity so definitely a growing popularity in trending spot.

    « Good hotel »

    It was a good hotel at the right location. Loved living here. Very helpful. I stayed with my wife and daughter during December and they were very helpful and the food was also very good. I would definitely recommend being there at that hotel..

    « Rarely enjoyed a hotel so much »

    In a nutshell: Warmly recommended. Stayed 10 nights. Average price some $50 USD / night, excellent value for HK. Built as Ramada Hotel. Location not central, but just 3 metro stops from Central Station (city centre) and 500m from metro station HUK. Double deck trams AND the direct bus from/to the airport stop nearby (100m). The area between the stations HUK and Kennedy town is interesting by itself, being formerly the old red light district and fish market (no sign of that today). Positive Spacious room, upgrade from superior double to suite (rather junior suite) with separate seating area. I did ask for upgrade having read previous comments, but I think they would have granted it anyway. Safe, fridge, lots of bright lights, spacious bathroom, endless closet and drawer space, not used up furniture. LED TV, a few western TV channels (4-5 I think incl. BBC, CNBC, Bloomberg). Fast wifi in room worked always. In previous guest comments there were warnings about rude front desk staff and bad room service. My experience was the opposite: Front desk staff was always efficient and forthcoming. Breakfast staff the same. Housekeeping was fantastic: Every special request was satisfied within minutes: Extra blanket? Electric heating body? Make up room at 8pm? No problem at all. Some sugar split behind the door? Discovered and vacuum cleaned. Two free water bottles every day? Refills for coffee/tee supply? Not once forgotten. Breakfast at some 7USD is decent, not very rich, but excellent value for HK (buy your 50% coupon from front desk, otherwise the breakfast staff will happily sell it to you at the full -double- price!). Negative There is a new skyscraper being built right across the street, facing the rooms with sea view, it will not be finished any time soon. I could hear some building and traffic noise, nothing major though. Earplugs could be useful, I used mine. I suppose the upgrades are a kind of informal compensation for this. Bed mattress pretty hard for my taste. When you activate the "do not disturb" light indication, housekeeping will still call you to ask when to clean the room. Unplug the phone to avoid this.

    « Nothing Exciting »

    We stayed here for one night after landing late in Hong Kong and after struggling to find the place eventually made it to our room. They are ok without being anything completely exciting, but for the price we paid was all we expected.

    « Average Hotel - with no interests to guests! Bad Service. »

    Location is very accessible to most places in the city but this hotel has no interest in regards to guest services. I emailed them many times but no response as I wanted to book directly to the hotel so I decided to book through to secure my hotel reservation. When I arrived in the hotel, the Front Desk Clerk informed me that they are very busy and no time to reply on their emails and it is not that important to them because they are always fully booked. The response wasn't really acceptable! The bed is very hard, not comfortable at all. It was a mistake that I stayed to this hotel. I wont recommend.

    « Good location and a great basic hotel in an authentic part of town for exploring HK »

    We booked this hotel for our stay in Hong Kong and it did the job just fine. The hotel is a bit dated and needing some cosmetic updating and a bit of tlc but we were happy with it as it was just a base for exploring HK. Our room was pretty spacious, large bathroom, separate living area and a bedroom with a partial view of the river. The bed, as to be expected with hotels in Asia, was hard, but it was comfortable enough for a few nights. Free WiFi as well which worked really well. The location was pretty good, it is in the west of the HK island and within walking distance of the MTR to get you about. A good tip is to use the tram that stops right outside the hotel to reach central/HK station and then get on the MTR or ferry from there as the tram is dirt cheap. The area directly around the hotel isn't modern & pristine, so look elsewhere if that is important to you. For us, we loved the surroundings as it felt authentic. Plenty of restaurants and convenience shops around and we felt safe at all times. Staff at the hotel were all ok, some happier than others but always helpful. A good basic hotel for exploring HK, if you want to spend more time in the hotel rather than exploring, you should look elsewhere.

    « Basic but economical »

    We stayed at the tsim sha Tsui location and found this economical hotel which is well connected. Things may be older here but everything works and staff are helpful. Will stay here again. It's located next to shops and F&B. Walking distance to the mtr station.

  • 3
    « No 'PLUS' »

    when I booked the hotel it was the Ramada Hong Kong but rebranded. Stayed for three nights. I chose this hotel because of a BA hotel deal offering three nights for the price of two and free upgrade. However I wish i had booked my usual Hong Kong hotel and paid the difference. Not sure what the 'PLUS' stands for in the branding but there was nothing I could see that warranted this. The room and common areas were clean but very outdated, it was like walkling back into the 1970's. Travelling in Asia I am use to sleeping on hard beds but his one took the record, it was literallty like sleeping on a wooden floor, absolutely no give in the mattress. There was only a thin sheet, no blanket our duvet. I would describe the staff as functional, doing their job but nothing more. Location of the hotel is not bad, close to two MTR stations and a couple of stops to Central however too far to walk. At night not much around the hotel in terms of restaurants or bars. Will not be coming back.

    « Centrally located »

    It's located in between Sai Ying Pun station and Hong Kong University station. A couple subway stops to Central where you can connect to other subway lines to go anywhere you like. There is also a street car right in front of the hotel, so if you don't want to walk the 5 minutes to the subway station, you can take the street car. The street car take about 25 minutes to get to central but you can see the street life along the way. There are several laundry places right next to the hotel. I paid HK$42 for 9lbs of clothes. They wash and fold them for you. Restaurants are plenty left and right of the hotel. Circle K right across the street where you can get a SIM card and refill your octopus card. The room we got had a living area which I wish the room didn't because it made the sleeping area was very small. We had two "twin" beds, but let me tell you, they are smaller than twin beds, and there is about 1 inch between the two beds. We push the two beds together and it's smaller than a full size bed. The mattress is so hard I thought I was sleeping g in a rock. They are highly dense foam mattress with no springs. After a long day of walking around these mattresses don't help relief the aches. The bathroom is small, and the shower rub is even smaller. As a small Asian woman I can barely turn around inside the shower tub. It also doesn't drain well, so after 3 minutes it starts to fill up, and you are standing in your own filth that's spilling out of the shower tub. That was really gross. But the pros definitely outweighs the cons. I'd stay here again.

    « Decent »

    Excellent size rooms is one of the benefits of staying out of the hustle and bustle of the CBD and Central. Quiet. Very clean and helpful, friendly staff assisted us with everything. Breakfast is ok, but hotel is a little far from the MTR, but buses and trams pass by regularly. For lunch try a local canteen 3 doors down for excellent HK cuisine at a reasonable price.

    « Hotel »

    Good hotel for 4star nice room on 28th floor had everything you needed being just my sister and I we were treated very well on arrival with help with bags and advice n were to visit and how to get there also breakfast was good for £5 we only stayed one night but they let us leave luggage on day we left as our flight was not until midnight

    « Excellent value for money »

    Yes the hotel is in need of a renovation, but for the price, you really can't beat this place. I had a Superior Suite on the 23rd floor and was surprised how spacious it was. With a small living area and dining table it was very convenient for bring in take away meals and snacks. The bathroom area was a bit on the small side but not a problem. There is no heating in this hotel, as with most hotels in Hong Kong, and can be cold at night. When I asked for an extra blanket it was delivered within 30 mins, so no complaints at all. If you want a hotel with heating then you'll need to go to the Conrad ;-). It's a very convenient location, 5 mins walk to HKU MTR station, lots of buses right outside the door and easy to get a taxi if needed. Lots of grocery stores, restaurants and market vendors with steps of the hotel for anything you might need. I will definitely stay here again when I go back to Hong Kong.

    « Very, VERY old and dated needs a big over haul!!!! »

    If and ONLY if you want to save some money should you consider this hotel. Carpeting stained and dirty, tiles ancient and dirty, the hardest bed I HAVE EVER been on. The place needs a big renovation, it is rated as a 3.5-4 star hotel and is a 2 star AT BEST. Just so you know I review ALLOT on Trip Adviser and this is one of the only times EVER I have given a negative review!!!!!!!!!!!!!!!

    « OK but a little way from the main areas of attraction and sometimes hard to get a cab »

    I have stayed at this hotel before, when it was owned by Ramada. It is now part of the Best Western franchise, with the 'Plus' branding indicative of its facilities. I have to say, the decor and fixtures are looking a bit tired, at least in the bedrooms - it is four years since I stayed there (my friend had the exact same room as I did last time, so I was able to make a comparison) and it looks like any monies spent have been invested in the communal areas. For example, my curtains wouldn't open and I had to get maintenance in on arrival; but the view, once revealed, was still a bit disappointing as there is building work going on between the hotel and the water and I wasn't high enough up to see much. There was a general need for painting / varnishing to the internal walls / doors so overall the room, though supposedly 'superior', didn't really tick that particular box of expectation. The mattress on the bed was rock hard and I was freezing cold the first night as there was no heating in the room (admittedly it was unusually cold for Hong Kong, with frost on The Peak). But I did get an extra duvet / eiderdown on request, straight away the next morning, so that was good. Also on the plus side, the breakfast was ample and fresh and the staff in the dining room were helpful and friendly. There is also free Wi-Fi with PC facilities in the business lounge, which is useful for those, such as myself, who do not travel with a laptop. I would place this hotel between 'average' and 'very good' - alas, there is no grading on Trip Advisor for simply 'good'. It is a hotel which features in BA holiday packages, which is how I have happened to stay there twice. I am not sure I would choose it independently as, this time around, on top of the room issues, for some reason taxi drivers aren't always keen to pick up from this location. There was quite a queue of guests one morning as the concierge struggled to get rides for us all.

    « Spacious rooms at a very reasonable price »

    We stayed here for two nights, and really liked the location,it is very close to trams ,buses and the MTR. Good WiFi was available free. The restaurant next door was very good, we ate four meals there,and enjoyed them all. The restaurant caters to a mainly local Chinese clientele, but they do have some menu items in English or in pictures. Dim Sum until 11.30 am - excellent dumplings etc. All in all this hotel represents excellent value for money.

    « Good Hotel- Good Price-Good Location »

    I was looking for a reasonably priced hotel for 10 nights near Hong Kong University. This hotel fit the bill. I was pleasantly surprised at how comfortable the bed was because of other Hong Kong reviews that the beds were hard. I found it quite comfortable. My room was spacious and well appointed. The bathroom was huge and had all the necessary toiletries. I found it very convenient to the Ding Ding tram which was practically out the front door and the subway was about a 5-10 minute walk. There was a Starbucks a 3 minute walk up the block. I also frequented many of the restaurants within walking distance and they were all good. I always felt safe in the neighborhood. The hotel staff was pleasant and helpful. Out the side door of the hotel and a 2 minute walk up the street is a laundry that washed and folded a full suitcase of clothes for a few dollars and they were ready the same day. I ate the breakfast buffet most mornings because it was easy. If you purchase the tickets from the front desk you get them at a discount. The buffet is a mixture of foods that you may not normally have at breakfast but it was good.

    « the room is too cold and dirty »

    the room is too cold and dirty. so i called the desk to help many times. but they did not anything!! When checkout, I told them about that but they just excuse for many reasons. it was terrible~~~~~~~

  • 2
    « OK 3 star hotel if you are not asking too much »

    Hotel location is ok not in fancy area, rather local. Transportation not too bad, which same as everywhere in HK. In the weather with 3c the room was icy as hell, the hotel didn't provide any heater nor arrange a portable one, which is unbelievable. The bed is solid as rock, guess they tried to save money to get the hard bed as longer lasting, well, put a hard broad it would last even longer and same level of comfort. The WiFi was almost Zero connection, too slow that I think dial up might be quicker. Obviously hotel is badly managed, so the only way to attract guest is low price.


    This was our fourth trip to Hong Kong in five months. We have seen many different hotels and stayed at a different one each time we visited. Some had chandeliers in their elevator. Some had hard-as-a -rock mattresses, Some had rooms that were so small I worried I will get stuck permanently if I walk in. This time I booked into Best Western Plus Hotel. This is hands down the most comfortable hotel I found in HK at a very reasonable price too. The rooms are bigger than any other hotel I have seen here. The bathroom is bigger than some of the hotel rooms I saw in HK. :) The bed is comfortable and high quality. A host of amenities is found in the room and bathroom. Toothbrush, yes. Comb: yes. Shower caps: yes. Sewing kit: yes. Planety of towels: yes. Good soap and shampoo and conditioner: yes. Fast reliable free internet: yes. A large sized closet: yes. A very convenient location in the city: Yes. a large flat screen TV, yes. An adapter for anyone trying to connect his phone or laptop to charge: yes in the wall, ready to use, without the need to call and ask for one and eait half hour for housekeeping to show up. Amazing fast service if you ever call: yes. There is nothing missing here. Above all the quality of staff and management is above and beyond most other hotels. We were welcomed by Mr. Adrian the night of our arrival. He is an educated man and was extremely kind and professional. They had a full house when we got to the hotel at 1:30 am. The next morning the manageress called. Ms. Shirley Wong offered to upgrade our room without a request from me. She then came to our room and insisted to carry our suitcase and showered us with kindness and congratulated us for our anniversary. I wrote to Best Western to say she has angelic qualities> Truly she has a humility only found in the noble families of the old times. I am most grateful to her. We now have a room that we did not even dream of having: views, a living area, a large bathroom, a heater (most rooms in HK we learnt have no heater). Those how call this hotel "standard quality hotel" have not traveled to Hong Kong before. This is way better than anything else we have seen. Housekeeping does an amazing job of keeping the rooms and the public areas clean. Security is great. There is a breakfast buffet for a very reasonable price on the fifth floor. A flower shop and many fruit stores and many restaurants and the Subway Train station are all within walking distance. What more can you ask for? Shirley Wong: you go girl. You are doing an amazing job.

    « You get what you pay for »

    HK review. BEST WESTERN PLUS You get what you pay for. When you do the check in they tell you that your bank ? Will take 500 HKD from your credit card, and they will be returned in two weeks. Obviously I know how my credit card works, and that never happened before, so I know that must be hotel policy, but they tell us that, expecting us to believe them . They assigned us an smoking room, without request it, so that's we didnt like , they have to ask first, an at least tell you that there is no other room available. We were so tired that we didn't complain. The concierge was very kind and he explained to us how to get to the airport or other parts of HK. Well communicated. To go to the airport you can take A12/A10 bus that leaves you next to the hotel,. 40 HKD dollars, and i t takes like 40 mins without traffic. You have trainway stop just in the front of the hotel, Water street stop. And one bus stop too. Bed not too hard. 2 free bottles of water every day. OK Wi-Fi. We can access from our room too.

    « Pleasent Stay »

    On first arriving to the hotel, the staff were friendly and very helpful. I had unfortunatley booked the wrong days but they quickly found a room for me. Quite out of my budget at £130 for last minute but the room was amazing. A beautiful view of the Victoria Harbour. The rooms oversized and the bed was very comfy. The only issue I found was the building works right outside my room below but the noise was never an issue, it just spoiled the view. Hopefully these should be done soon. The area itself is very old school and is great to stay so you see both sides of Hong Kong.

    « Standard quality hotel »

    In the middle of Western District, very near to the Tube stations and Maitime Station (Macau Ferries), the hotel is a standard Best Western Level. Nothing exciting but confortable, clean and with kind concierges. I do not suggest breakfast because of the poor buffet and the goundfloor room. Wi-Fi for free. Gym room is very bad. Outside a strong smell of essicated fish: but if you like the real Hong Kong atmosphere, you are in the very right space!

    « Reasonable and comfortable »

    Booked a double room for our friend from Japan to stay here for three nights. Reasonable rates by Hong Kong standards. The service was efficient as expected in this city. The double room turned out to have a living room area with couch, coffee table and TV. More comfortable than expected. The hotel's location and nearby transportation were also convenient.

    « It's all about location! »

    can go for other hotel if you are looking luxury experience, may be in outskirts can get newer hotels with better amnities at same price. This hotel is all about location. Tram(10 mtr), MTR(500 mtr), Cab(5 mtr), Starbucks(100 mtr), 7/11( 10 mtr), 24 hr money exchage (50 mtr).. Great breakfast, Larger rooms, nice restaurants on both sides of the hotel with 2 HKD few station tram ride..overall 3.5 stars.

    « Convenient »

    Nice 30 storey hotel, stayed here for 4 nights at a cost of about HK$ 4,200 (€400). Good value for 2 of us. We didn't have breakfast included, our choice. Nice rooms, spacious enough by HK standard, good and clean. Concierge desk here was very helpful. Tram route & bus right outside the door. A train station within a 3 minute walk. Bus direct to airport just round the corner, A10 or A12 (HK$40).

    « Not a good welcome but hotel was okay »

    We only booked to stay one night. Upon arrival, the reception staff Nancy was quite rude. All she said, quite abruptly was 'passports'. Not even a 'hello' or 'welcome to the best western'...As time went on she got friendlier but it was not a warm welcome. I've never felt so unwelcome at any hotel. Fortunately, we did get a free upgrade as Nancy said the hotel was fully booked. The room we got was lovely with a separate bedroom but it was on a smoking floor. You could tell by the smell. We specified a non-smoking room at time of booking. Room decor was lovely although a bit dated. Bathroom shower was very small but did the job. The room lighting was very dark and the room got very cold at night though. Overall, it's a good budget hotel in a decent location but nothing to rave about.

    « Hong Kong visit »

    Nice hotel with good breakfast options, it is in Hong Kong island in Sheung Wang area, close to Star Ferry pear which goes to Macau, however, you need to have a cab for going to any place, whether to Star Ferry pear or Victoria Peak or Kowloon area. Connectivity is good, you will get bus also for different areas.

  • 3
    « Not the best hotel in the world »

    This hotel probably was very nice 10-15 tears ago, but now it needs some renovation. Old furniture . Old TV set , old kettle and so on ... Wifi does not work in every room , despite that The hotel web page promising you. Hotel staff is friendly. I did it have a chance to check its restaurant and gym facilities, but I have photos if my room.

    « Best Hong Kong Hotel so far within this category . »

    As you can see I am very picky about Hotels. Apart from totally overpriced Peninsula and Conrad this BW plus was just perfect. Bus A12 to the airport 100 metres from the hotel, the trams in front, all the restaurants around. Just perfect if ypu don't want to spend 800 us a day for more luxury. I had a suite, top floor , spacious. The housekeeping among the nicest in Asia, staff at the reception hardworking, always friendly. Really a good choice ! Check the days, the rates change enormously . The week-ends are generally 200% more expensive. Will come back to this one, for sure.

    « great value stay »

    When I made my booking there was a promotion on for a free upgrade from a standard room to a suite, it was well worth having, the room had loads of space. The hotel is well located near bus, tram & mtr stops, if using the mtr ignore the signing pointing you to the right after you turn left out of the hotel but instead head to first street & Sai Ying Pun station. There was unfortunately sometimes a very over powering smell of floral air freshner as you hotel. The room was clean and bedding changed when the card left out & towels when left on floor/ shower tray. There was also a plentiful supply of bottled water left each day, just do not look at the price of the drinks in the mini fridge, much much cheaper to make the 2 minute walk to the 7-11 or K store across the road. Overall a good hotel & value for money in a reasonable location

    « good value »

    At first a bit disconcerting that the hotel cancelled our booking without reason at the last minute. But the problem was sorted out and the rest of our stay was a pleasure. The hotel is well situated and right in front the tram can be taken very cheaply all the way to central and even as far as Times Square . There is also a bus right across the road that goes to the airport , comfortable , quick and only costs 40HKD . A12 . Really convenient . The staff at the hotel were helpful and friendly.

    « Not bad for price »

    This is a value for money deal. I got a double bed and they upgraded me to suite. That wàs a nice way to start the whole experience. The bad sheets and towels were clean. The room and toilet was clean and they had a decent range of cable tv and hotel wifi. The decor is a bit old and the wooden furniture not so comfortable. The bed can be a bit hard but that suits me just fine. Service is a bit cold and the staff could smile a bit more. On balance, i would say its a very good deal at that price.

    « Great location, terrible matresses »

    Arrived to a twin room after booking a double, but they happily rectified this and moved us to a junior suite which was lovely, lots of space and had everything we needed for our 8 night stay. The other issue we highlighted to the staff was the mattress, it was incredibly hard. House keeping did put a topper on the mattress but it mad no noticeable difference so my husband slept on the cushions from the arm chairs on top of the mattress for the duration of our stay. The hotel itself is very well located, just across from the Water Street tram stop, a short walk to the metro and Taxi's to the pier are only $30HKD from the hotel. There is also a star bucks close by and some very good local restaurants across the road on the Water Street side (try the dessert restaurant!)

    « Convenient place to explore Hong kong »

    Arrived at hotel on Airport Shuttle bus which is convenient. Room was a good size considering Hong Kong. I had read from other reviewers that the beds were hard so sought a topper mattress from housekeeping. It was interesting that these are readily available. The location was good with trams outside and access to the ferries at causeway a 15 minute walk. Metro system was 5 minutes walk. all in all convenient for exploring Hong Kong.

    « Good enough »

    This hotel is a good value hotel - nothing luxurious but just enough for a business trip. Wifi included. Breakfast was not part of the room rate but we had the buffett for HK$ 98/person, they had a promo that time that if you buy your breakfast coupon in advance, you get a discount. Breakfast will be good enough to have your fill until lunch but don't expect exceptional choices. Basic stuff and you will have your morning fix. If you are really asking for luxurious stuff, then look elsewhere because this is not intended to pamper you. I originally booked a twin sharing room because that is what was available but I had a pleasant surprise when they upgraded us to a junior suite room without me asking for it. I originally intended to stay one night but I decided to extend for 3 nights after I saw the room.


    Room was big enough to be Hong Kong. Decoration a little bit spartan but the room was clean all the time. Hotel location was very good for my business purposes, with many restaurantes and bars in the surroundings. The hotel rate was more than reasonable in a very expensive place like Hong Kong. Definitively I'll come back next time!

    « Great hotel and location »

    Booked in for 2 nights. Caught the shuttle bus from HKIA which took about 45mins to the hotels front door. Check in was fast and within 5mins I was in room 2310 harbour view room. Room was huge with all the mod cons and the bed for me was on the hard side which I liked, room wasnt noisy considering my room was directly across from the elevator and free wifi in all areas of the hotel. Location was perfect with buses and trams at the front door going to Causeway bay Central and other places. There are so many restaurants around it's hard to choose where to eat. I needed some laundry done and across the road I got a full load done for $10AUD bargain I say. So would I stay at tge Best Western Plus Hotel Hong Kong yes I would

  • 4
    « Nice Ambience »

    Rooms are small but sufficient for a single person. Services are good enough. 5 stars should be given for cleanliness. Staff is supportive. Very near to HKU metro station, just a five minute walk. Mattresses are the worst thing in the hotel. These are very hard.

    « Great Hotel Poor Service »

    This hotel deserves a "5" in every way, but the service and attitude of the management (floor managers) leaves much to be desired. First off the location is great, the West End of Hong Kong is a bit far, but actually, it's just 4 or 5 stops on the MTR to the convention center, Wanchai and Central. It's only 4 stops on the bus from the airport and is even accessible from the airport on late arrival. The rooms are spacious and quaint, with pictures on the wall and oddly matched furniture. It brings back a touch of the Colonial period and made the hotel comfortable and enjoyable. There is a new MTR stop, just minutes away (don't follow the front desk advise to go right up the street first then turn right, just go out the front door to the left and turn left on the next street) and is not crowded during normal hours. That was a big plus. My room on the 20th floor had a nice broken view of the harbor and was well lit. The shower is quite small, so if your a big guy or girl, this might not be what your looking for. I am not skinny by any standard, and I found it to work fine. There is plenty of room to make a nice shower, and the hotel should consider it. Now for the bad news... On the second night of my stay, I returned to the room at 10:30 pm, after a long day of trade shows and entertaining by my friends and suppliers. When I returned to the room, the room was exactly as I left, messy beds, towels on the floor and just a general mess. I went back to the front desk and explained what happened, of course, the first thing they asked was if I had left the DND light on, to which I responded in the negative. I told the manager it was late and that I just wanted to go to bed, but they sent some poor maid to the room to clean it, and I told her to just leave me a towel, and they can take care of it in the morning. I did have her inspect the room to verify my complaint and to show here that the DND light had not been turned on. I asked to front desk to refund me one night and he promptly declined. The next morning I met Jason the day duty manager and he was equally defiant. They offered me a late checkout and lunch and breakfast. I was rather insulted. It's Hong Kong, who wants to eat in a 3 star hotel!! The only excuse they could offer was that the maid forgot! In more than 30 years of business and family travel, I have never had them fail to clean my room. I finally asked for an extra night at a discount and was equally insulted. Jason was very firm on no refund for the night missed or even a decent discount on the next nights room. Needless to say I left. This hotel has great potential and I would have gladly stayed there again and again on my frequent trips to HK. Sad to say, I would have to recommend staying away from this hotel. I wish I could say something different.

    « Incredibly run down - and smelly »

    Not a very good start - go to check in and the first words are "passport". No, "good afternoon" or "how are you?". They can't find my booking (they eventually do). They make me pay a deposit (as if I'm going to wreck the room). The ask me to sit down because the room isn't ready - despite it being mid afternoon. I sit on the sofa. It's old and literally greasy to the touch. The springs have gone. It is filthy. I look around at the other sofas, they're all filthy. Eventually I'm given a room key. When I get to the floor a member of staff is literally running ahead of me trying to get in their first. I'm not sure what they think they'll find. She bolts past me into the room. Nothing much to see but all the cupboard doors are open and she closes them. Next day I return from a day's work and the only cleaning in the room is the bed has been made. A wet towel is still on the floor. The corridor outside the room literally smells of urine - it's foul. The rooms are bigger than the Best Western up the road but any benefit is wasted by the bad design. The alarm clock is in the living room. There's no plugs by the bed so you can't charge your phone (or use it as an alarm clock). I checked out this morning - still no "good morning". There's a sign that says "independently owned and managed" above the desk. Ie this is barely a Best Western at all. I'm sure Best Western would wish it wasn't.

    « Comfortable and big room »

    Big room hotel in HongKong is something amazing as all the hotel rooms in HongKong are so tiny !!! We love this hotel for the size and prices!!! Perfect for central of Hong Kong, you could grab the tram easily just at the door of the hotel. Convenient, well situated and reasonable price.

    « Good price but not a very good service »

    We stayed in best western hotel plus for 1 night only. Our room was spacious and clean and apparently we were upgraded to a suite. Location was good and there is a MTR station only 5 minutes away. The price of the room was good but the Service was not very good. Staff do not seem to care about anything but this is what you pay for.

    « Awful staff, dated hotel, smelly rooms »

    On arriving at the hotel we checked in, after completing everything the receptionist simply turned around and started doing something else! She did not bother to direct us to our room or even tell us she was done. We asked some simple questions like if there was a wifi password and she just pointed at a small piece of paper she placed with the room card she hadn't even given us. I appreciate this is a budget hotel but good manners do not cost money! The rooms are a fair size but have an old smokers house kinda smell to it. The shower is mouldy Only redeeming feature was the view from the room and tbh we just got lucky with that Avoid this hotel and it's awful staff like the plague. There are better hotels out there.

    « Didn't spend too much time at the hotel, still disappointed »

    Right, so I'm going to brief in this review mostly because I was out most of the day so didn't spend significant amount of time in the hotel itself. Pros: 1. It's walking distance from the HKU MTR station, so easy access to the city and the airport. 2. Taxis easily available around the hotel. 3. Rooms and bathrooms are clean and well-maintained. 4. They're willing to hold bags for you, so it's convenient if you're flying out later in the night and want to explore the city a bit. 5. Local markets and multiple 7/11s and McDonalds are all within walking distance. You also have pretty good restaurants in the vicinity if you're looking for good food. 6. Free wi-fi (woot!) on multiple devices. Cons: 1. Maybe this is just a brown person speaking, but the staff were mostly unhelpful and sometimes downright rude. In particular, Pauline Ma at the reception/check-in area was unnecessarily rude. We called her from the room to confirm when breakfast was and whether we were given a smoking room only to have her sharply remind us that all details are with us following which she hung up. Perhaps not a good idea to have such a bad-natured person at your front desk. 2. Mattress wasn't hard, as others have said, but it could certainly have been more comfortable. 3. The views aren't bad but the curtains are tough to work with and the window obscures the view. TL;DR For the service they provide, one pays a tad bit too much.

    « small and cozy »

    This place was formerly called the Ramada- First things first- for those who never been to Hong Kong, If your expecting a average large 5 star international room -this isn't for you. But don't discount this place yet. Staying in large elegant rooms in Hong Kong is high top dollar so for the budget traveller this place is perfect. I booked the Superior suite which included a large comfortable bed split bedroom by an asian style curtail wall. There is no TV in the bedroom only a view toward of hightise building and causeway. The TV is on the small living room aside to the bedroom. Poor design but workable. I would rate this place a 3 and half star or a 6. Bathroom is small but I got a very comfty bed. The carpet and furniture is a bit out dated and hasn't been remodeled since the last time I stayed in 2011 but its ok. Located on Devoix Street it is very close walk to MTR train station HKU about 5 minute walk. transport is not a problem.

    « Biggest rooms you can find in HK at this price »

    We stayed here (then Ramada) for 7 nights for our HK vacation under the Long stay package. Though there are other properties of similar range like Ibis, we selected this one for the sheer size of rooms that it offers. It is very tough to find a decent room size in this budget in HK, and we were extremely delighted on seeing our room. It was a good 24-24 sqm. It had more than required storage space, a small dining table and chairs, TV, tea-coffee maker and all other basic amenities. Linen was super clean and the same was the case with the washroom. One disappointment, we had specifically asked for a queen/king bed, but were offered a twin bed. The location is amazing, with a tram stop right opposite to the hotel. It can also be reached via MTR though you would need to walk for 5-10 min at least on a hilly road. It is very close to Central, the Macau ferry terminal, and the other landmarks on the HK island. Wifi is complimentary and offers a good speed. The breakfast spread is decent. Housekeeping is top notch. I would specially like to mention about it. The hotel is supposed to be very close to the harbour but it very hard to get a view of the harbour, I believe from anywhere in the hotel. At least our room offered very little of anything. SOHO, Lan Kwai Fong and Central-Mid level escalators are nearby, you should be able to get your cuisine there. The nearby dried sea food market, however, can put you off if you're not used to the smell. They used to operate complimentary shuttles for the Macau Ferry Terminal, HK MTR and some other places. Kindly check update information on shuttles from the hotel though. Overall a recommended place to stay in HK. Enjoy !!!!

    « Five nights of spartan comfort »

    I was looking for a cheaper option on my most recent visit to Hong Kong. The price of this hotel seemed about right. On arrival the check-in was efficient and friendly. My room was biggish for Hong Kong and clean, albeit old. The bed was like a rock and this really affected my sleep and was not what one needs when trying to get over jet-lag. The breakfast was very simple and after one try I decided to have breakfast elsewhere. I looked at the gym, lacked air conditioning, was right near the breakfast venue so people could look in on their way to eat, and a poor selection of equipment. I passed on that and did some long walks up Victoria Road to sandy Bay and back. The one great thing for me about his place was its location. It's close to the new university MTR, has a tram stop across the road which can take you right through HK Island, and is in the middle of old-ish Hong Kong. Plenty of restaurants around and a generally bustling atmosphere. If you want a budget place to stay and can deal with a potentially hard bed, this might suit you.

  • 2
    « Disappointung »

    The "gym" is a joke. Mattresses are super hard. Smell is disgusting, Furniture is from the 70s, employees are mostly rude (there are exceptions). Breakfast is not eatable. No pool, no views, noisy. Don't select this hotel.

    « Nice stay at an older hotel. »

    Only stayed two nights after leaving a lackluster Airbnb. Hotel room was large (Deluxe twin) albeit older. Beds were hard as mentioned by others but great pillows made that a non issue. Very happy with our stay.

    « Comfortable and value for money »

    Not the most comfortable mattress but certainly a very large room for HKG station. It's good that most room will have some windows. The room given to me was a corner unit, so I benefited from large windows for natural light. Location is very convenient with tram stop right outside the hotel.

    « Ramada in the center of it all. »

    Ramada Hong Kong is close to the center. It is accesdible via taxi, bus, and tram. There is free transfer from the Hong Kong Airport Express StationThere are coffee shops and such as Starbucks a few steps away. It is also close to convenience stores, and supermsrkets. The rooms are roomy.

    « Spacious room ! »

    I spend 2 nights in Ramada in June 2015 - it was a business trip. Room was very big, toilet was clean.Poor breakfast - . Nice views on harbour. Service was quite okey. Metro around 10 min by foot. Shops nearby

    « Ramada Hong Kong - good location »

    10 mins to the Metro Station - Hong Kong University. Trams right out the front. Some great eating locations within a 5 minute walk. The hotel whilst a bit dated is excellent for service and cleanliness. The mattresses are a bit hard so ask for a room with a soft one. Overall a pretty good place to stay, easy transport options and supermarkets and restraunts closeby.


Getting to the hotel ...

All directions
·From: Airport. Hong Kong International Airport, Tsing Ma Bridge, Highway Route 3, Western Harbor Tunnel, Connaught Road West, Western Street, Queen Road West, Water Street. ·From: Tsimshatsui. Tsimshatsui Shopping area, Canton Road, Jordan Road, Western Harbor Tunnel, Connaught Road West,Western Street, Queen Road West, Water Street. ·From: Central. Central business hub, Connaught Road Central, Connaught Road West, Western Street, Queen Road West, Water Street.