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Best Western Plus Hotel Holland Inn & Suites, Holland

4.0/5  - basé sur 547 notations.
2888 W Shore Drive, 49424-9526, Holland, United States - See map
Best Western Plus Holland Inn & Suites - There’s no better way to experience Holland than from the Best Western Plus Holland Inn & Suites. The Best Western Plus Holland Inn & Suites is ideally located in the center of Holland. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience scenic Lake Michigan and the tranquility it offers at our beach town hotel. Named one of the happiest places in the U. S. , you can discover Holland and its historic Dutch culture with the fascinating Dutch Village shops, restaurants, and galleries located just half a mile from here. There is no better way to begin your relaxing vacation than at our hotel with luxurious amenities that include, oversized guest rooms, pillow top mattresses, full hot breakfast buffet, indoor pool and hot tub are open 24-hours, adults only after midnight, fitness center and business center. Don't forget your pet can come on vacation with you in our special pet-friendly rooms! From our award-winning downtown to our beautiful lakefront, you'll fall in love with Holland's small town charm and big city amenities. With restaurants in walking distance such as Buffalo Wild Wings®, Panera Bread®, and New Holland Brewing and shops nearby this Hope College preferred Holland hotel is in a prime location. Whether you have an adventurous side or if you are looking to unwind during your visit to Holland, there are many fascinating options for everyone. Enjoy your day at the museum, boating, fishing, hiking, swimming, golfing, shopping, or spending the day at the beach. Holland has many adventurous places to bring the kids as well including Crazy Bounce, Critter Barn, and DeGraaf Nature Center. We are conveniently located near many business travel destinations like Herman Miller, Johnson Controls, Haworth, Hope College, Yanfeng, Heinz, Magna Mirrors, Gentex, and Brenner Oil. Book your memorable stay now at the Best Western Plus Holland Inn & Suites! Enjoy your stay.

Best Western Plus

Hotel Holland Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 549 guest reviews
NOTE ISSUED
Excellent
244
Very Good
129
Average
71
Poor
53
Terrible
52
REFER TO NOTICE
Business Business
45
Couples Couples
162
Family Family
250
Friends getaway Friends getaway
46
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Our stay"

5
14/11/2018

The room was a typical hotel room nothing great. But not bad in anyway. The hotel desk staff was amazing. The lady we had sets up the meeting room schedule. She was very sweet and willing to go above and beyond when it came to things we needed. Let us have the room four gathering and hour early. Just very sweet. I would recommend this hotel for any gatherings business or family in the future.

"Pleasantly surprised by this Best Western"

5
13/11/2018

Breakfast: had plenty of options and the food quality surpassed other hotels in the same price range.Beds/room: The bed was very comfortable and the sheets were soft and clean. The room we stayed in had a door to the outside and one to the inside of the hotel which we loved using. Staff: extremely kind and thoughtful, they went above and beyond many times for us and we had some great conversations from check in, to check out. I didn't walk past a single employee who didn't take the time to acknowledge us.Extras: The pool was open 24/7, they have a pizza service where you can order pizza from the front desk for $12 at the time which came in handy. Coffee, water and popcorn in the lobby, great vending machine variety!

"Terrible service"

1
03/11/2018

We were double billed for our stay due to issues with their on-line reservation system. We were told that it could be taken care of, but was not. Also, was never given a receipt - was told that it would be emailed, but again, no follow-thru

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Departure39474959893, Thank you for sharing a review of your stay with the TripAdvisor community. On behalf of our team, I apologize for your stay being anything less than a wonderful experience. Unfortunately, when you arrived to check in, you did not have a reservation for that night as the reservation you had made was for days prior. We were able to accommodate the night you needed, but we had also held the original reservation for you resulting in two charges. I have sent a copy of both receipts to the email we have on file. I understand your frustration of this issue. I hope you will consider staying with us again and give us the opportunity to provide you our true level of service. Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Typical Best Western"

5
01/11/2018

Typical stay at Best Western...thats why I always pick Best Western. Best Western has some of the best locations and properties around. Rooms are always clean and comfortable. The high speed internet (which is actually high speed) is always FREE! The staff is always helpful and friendly. The Best Western Plus Holland stands out to me because they offer 12" pizzas! That was a nice touch after my long day at work.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Y6480Janthonyf, Thank you for the your loyalty to our hotel and the Best Western brand! I am glad to see that our staff did not let down your expectations! It was our pleasure to have you as our guest and we hope to see you again in the future! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Family visit"

4
28/10/2018

Enjoy staying at this facility, clean, inviting rooms, wonderful breakfast, close to attractions and family. Pet friendly as well. Staff attentive to special request for additional chair in room. HAVC worked quietly and well.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Valarie K, Thank you for sharing such kind words of your stay with the TripAdvisor community! It was our pleasure, as always, to welcome you as our guest! We look forward to being your home away from the next time you come to Holland to visit family. Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Hotel"

5
24/10/2018

Rich was very helpful and took the time to help me. Thank you rich for your awesome customer service. This hotel is very nice and would recommend this hotel if your in the area and ask for rich at the front desk he's very helpful.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Hector S, Thank you for the wonderful review! We truly appreciate any public acknowledgement of our team members. Rich has recently joined our team and I could not be happier to hear such amazing feedback of his performance! We hope to welcome you back again soon! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"An Amazing Stay!"

5
08/10/2018

I can't say enough good things about this place. The outside was decorated for fall/Halloween with pumpkins, scarecrows and hay bales. The lobby was also decorated with candles, witches and ghosts all around the fireplace. Check in was easy and staff (Jerry) very helpful. Our room was squeaky clean and nicely furnished and the beds were AWESOME with four pillows per bed! The bathroom was clean with plenty of towels. The pool area was really nice....clean with towels available everywhere. Pool and hot tub were great. Breakfast was good with eggs, waffles, juices and muffins available but the best thing was the coffee! Our first day there, we noticed maintenance people doing all kinds of upkeep work on the place....shampooing carpets, painting walls, etc...which showed they really work hard on keeping the place up to snuff and it showed. It looks amazing. One of the nicest things they have is their gourmet pizza service. If it's late and no place is open or you don't feel like going out, you can order a 12" pizza delivered to your room for only $11. We didn't get one because we always went out but it's a nice amenity to offer. They also popped fresh popcorn in the lobby in the afternoon. All in all, everyone was super friendly and helpful, a great location and comfortable beds. What more could you ask for? (Oh...and great coffee.)

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear JSchullo, Thank you for sharing your experience with the TripAdvisor community! It was our pleasure having you as our guest. Our team takes great pride in ourselves and our facility. I am pleased to hear our hard work and dedication paid off providing you an enjoyable get away! If you are in the area again, we would love to welcome you back for a cup of coffee after a day of adventure! Thank you again for the glowing review! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great Hotel With Friendly Staff"

5
08/10/2018

We came for an anniversary trip. We spoke with Kyle when making reservations by phone, and he also checked us in and out. Kyle is very friendly and an asset to the hotel, he helped make our getaway more enjoyable. We stayed in a king suite with a fireplace. The room was clean, comfortable and quiet. The hot breakfast was very good. The hotel has friendly staff, and is close to attractions and restaurants. The hotel has a nice outdoor display for Fall.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear AbraCadabra2, Thank you for sharing your anniversary with us and the experience with the TripAdvisor community! I am very pleased to hear Kyle was able to assist with you with your getaway from start to finish. He truly is an asset to our team and we are beyond lucky to have him! We hope to welcome you back in the future! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Nice Holland Visit"

5
08/10/2018

I read reviews of this hotel and was a little concerned about booking it. Then I thought it is only for 1 night and you can do almost anything for one night. I am so glad we stayed at this hotel. It was clean and quite. The staff was real friendly and helpful. Breakfast was good. This was a nice get away!

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Diane D., Thank you for leaving a review of your recent stay with us! Our staff truly takes great pride in what we do, and I am happy to hear that we exceeded your expectations of our hotel. We look forward to welcoming you back in the future for another get away. Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great location, friendly staff"

4
04/10/2018

The hotel was nice and it was the first time I had ever stayed in a hotel where you had both doors on the inside and on the outside. The only issue was that the water cooler was empty in the gym and the cloths to wipe of the equipment were dry.

"Loved it"

5
24/09/2018

This hotel rocks, I enjoyed the pool being open 24 hrs. And our whirlpool in our bathroom was great. Loved the breakfast and coffee round the clock. Check in was great and check out no problem. Will definitely be back

"Clean and friendly staff"

3
23/09/2018

The staff was friendly, hotel was clean. We had an issue with our first rooms AC, and were moved to a comparable room but not as nice as the first. The TV remote in one of the rooms was partially broken but worked enough to get by. The internet was actually pretty good (better than most hotels).

"Great Place to Stay!"

5
08/09/2018

From check in to check out, our experience could not have been better. Very comfortable beds and pleasant room. Friendly and helpful staff made us glad we stayed there. I have always preferred Best Western Hotels and this one was great. it is certainly on my list to stay there again when we are in the area.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Destination276124, Thank you for the kind review! We could not be happier to see that, from start to finish, we met or exceeded your expectations of your stay with us! We look forward to the opportunity to do so again! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Staff was amazing!"

5
04/09/2018

My stay at this hotel was great! The breakfast was delicious and it was extremely convenient to have that option for my son and I. The staff was remarkable. The front desk were very friendly, patient, and helpful. Its the small things like a note that was hand written that said "Thanks for staying with us" that made my stay here special.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Tanisha M, Thank you for the wonderful review! It was our pleasure having you and your son as our guests! Even with the weather trying to hinder your plans, I hope you were able to accomplish everything on your things to do list. We hope to welcome you both back again in the future for more memory making adventures! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Nice place, reasonable price"

4
27/08/2018

Nice hotel. Clean rooms, good beds, nice amenities, good breakfast and reasonable price. Location was good, staff was friendly and efficient. Everyone on staff seemed friendly. Elevator was easily accessible from front, middle and back,of hotel. Close to the one place in U.S. that makes Dutch wooden shoes. Fascinating demos.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Anonymous, Thank you for the review of your time with us! We appreciate the wonderful feedback of the staff! I am glad you found our hotel and surrounding area easily. We hope to see you again for a future trip to De Klomp Wooden Shoe Factory. Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Putting the BEST Back in BEST WESTERN"

5
27/08/2018

If it's been a while since you've given Best Western a chance, I suggest this Holland, Michigan Gem. The rooms are clean, fairly up-to-date, with comfortable beds, a full hot breakfast including eggs, sausage patties, biscuits, gravy, yogurt, cereal, coffee, juice, and of course the waffles. A new offering at this hotel are the pizzas which were excellent and ready in less than the 30 minutes as promised. For $10, they were better than most chain pizza delivery services. This location is only minutes from downtown, but you don't pay the downtown prices, plus you are in the center of all the best restaurants.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear rdmangold, Thank you for the wonderful review! I am glad you were able to take advantage of our 24 hour pizza service. Not to be biased, but I must agree with you that they are better than most delivery places! And available 24 hours! We hope to welcome you back you again in the future! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Nice Hotel in Holland!"

5
20/08/2018

This hotel was in a perfect location next to attractions and restaurants. Other attractions were just minutes away. The hotel was very clean and the staff was great! If I'm ever in Holland again I'd stay here again!

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear poolehq18, Thank you for taking the time to share your review of the Best Western Plus Holland Inn & Suites. We are truly appreciative of your many kind words and are just thrilled to see you had such a wonderful time while visiting the beautiful Holland, Michigan as our guests. Our team looks forward to welcoming you back the next time you are in town. Once again, thank you for writing and for being our valued guest. Warmest regards, Tish J. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Worstever hotel that I have stayed"

1
13/08/2018

I recently stayed in BW Plus @ Holland, Michigan. Rooms stink, bad odor hits the nose as soon as you open the door. The carpets are torn. Breakfast was very ordinary. The washbasin inside the living area is very disgusting.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear manjuh778, Thank you once again for speaking with me this afternoon regarding your recent visit. We are committed to our guests' satisfaction and always striving for new and better ways to improve upon our services and facilities. I want to express my gratitude for sharing your recommendations with me as our guests' feedback is always welcome. I do sincerely regret that we had failed to meet your expectations. However, I look forward to welcoming back when you next visit as I am confident you would be pleased with how well respond to our guests' concerns. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Looks better in pictures, poor experience."

2
13/08/2018

It looked welcoming from the outside, our experience was the opposite. I was definitely expecting more especially for the price. The room wasn't dirty but it wasn't completely clean. The bed had crumbs in it. My son had a rash on his neck the next morning but I cannot say for sure whether it was from the room or not. The bed was not comfortable. The comforter was itchy. The bathroom/tub was dated. We ordered the pizza that's available 24/7, it was just a frozen one that was completely burnt. I do not recommend the pizza at all. They advertise a 24/7 pool but that's only for adults. We arrived late and asked if we could use the juice machine to fill up my toddlers cup, we were not allowed to do so even though it was right there. Our card was charged twice, I have never had this issue before, I frequently stay at hotels and it's only been authorized at other places. We were told the money would be returned within five business days. The man working check in was unfriendly at best. He definitely shouldn't be working in customer service. Breakfast looked decent but due to over crowding we did not even eat. The two women working the desk when we checked out were extremely friendly and had great customer service. The pool looked clean, it had some blow up toys. There are vending machines throughout. The property is close to food and some shopping. Overall, I would not recommend this hotel especially for the price. Disappointed to say the least. Save your money, stay elsewhere.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear sarahsmiles591, Please accept our sincerest apologies that you had not left us fully satisfied with your visit. There are certainly several areas in which we could have done better and I regret that we had failed to provide you the experience and levels of service often described by our many other reviewers. However, through our commitment to you and our other guests your survey will be taken to heart as a learning opportunity so that we may ultimately better serve you in the future. Although you had indicated indifference toward returning I have no doubt that our team can make it up to you should you choose to give us another chance. Know that we would truly value your continued feedback as it would be a great indicator as to how well we have responded to our guests' concerns. Once again, thank you for sharing your feedback and for being our guest. Warmest regards, Tish J. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Truly Pleasant stay- enhanced by wonderful staff"

5
09/08/2018

We recently stayed at this hotel while participating in an annual family event. When you first pull up, the pride shines through in the meticulous upkeep of the exterior. Upon entering, the front desk staff led by “Tish” set the pace for friendliness, efficiency and a refreshing, “can-do” attitude. Our rooms were clean and well-appointed, ours had a beautiful view of the greenspace out back. There are 3 floors and one elevator, but it ran swiftly amd effortlessly. They provide a free breakfast with a variety of options- cold / hot cereals, juices, bagels, biscuits & gravy, make your own waffle station, scrambled eggs & bacon, teas/coffee and fresh fruit. Summertime is their big season, so their prices reflect that. The city of Holland has a beautiful walking downtown. Plenty of quaint shops (no chains), restaurants and an active nightlife. After a day of outdoor pursuits, it was a nice change to dine , shop and stroll.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Mamaloves2, I think you hit the nail on the head in recognizing the pride in our wonderful guests, the pride in maintaining warm and comfortable accommodations, and our pride in our exemplary service. We are committed to ensuring each of our guests have a unique and memorable visit while our guests and visiting Holland, Michigan. Know that we are truly grateful for your praise and feedback. We hope we'll have another opportunity in the near future to welcome you as our guests and provide another 5-Star Experience !! Warmest regards, Tish J. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Extended weekend in Holland"

4
08/08/2018

Straight to the point: Good: staff, breakfast, pool, bed, cleanliness, localization Bad: bathroom (old and poor deco) Hotel has a very nice barbecue/garden area you can enjoy with your family or group.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Frederic00liveira, Thank you for taking the time by sharing a review of your recent visit. We are grateful to see that overall you had enjoyed your time as our guest. Still there is always room for improvement and we appreciate your feedback as it will only guide is in better serving you in the future. Once again, thank you for writing and for being our valued guest. We look forward to welcoming you back again soon. Warmest regards, Tish J. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great place"

5
01/08/2018

Great place to stay. Price was reasonable. Had a hard time finding the hotel, but eventually found it thanks to friendly gas station attendants. Close to food and shopping centers. Pool had inflatable balls for the children to play with.

"Perfect for families"

5
30/07/2018

During our 8 day vacation to Michigan, this was by far the best hotel! The suite was perfect for 3 adults and 2 toddlers. The pool was fun for everyone and the hot breakfast was enjoyed by all. Most of all, the staff was INCREDIBLY friendly and made us feel welcome and at home. They recommended a great place for dinner. Overall, I will definitely stay here again next time I am in Holland.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Tina W, Thank you for the wonderful review! We could not be happier to hear that you and your family enjoyed your stay! We look forward to welcoming you back in the future! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Ehhhhh"

3
29/07/2018

Stayed two nights and found the hotel to be average, nothing fancy, basic hotel room with old furniture. I would like to see more patrolling around the hotel at night. Went outside to my car and a car of kids were parked next to my car smoking pot. I didn't report them to the hotel or police for they saw which room I came out of and what car I was in.....and really didn't want them to come back to harm us or our rental car. The breakfast was your average fare. I had found a cheaper rate on a hotel website for $354 for two nights, I called to see if they would match the price and got the no we don't do that.... all in all it was an ok stay for 2 nights.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear TheDixie, Thank you for taking the time to leave a review of your recent stay with us. On behalf of our entire team, I want to apologize for falling short of your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will come back to see us again soon and give us the opportunity to provide the superior service we strive for. Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Stayed for a night and really enjoyed our visit"

4
28/07/2018

Great hotel front desk person. I think his name was Scott. Very helpful. Provided clear directions to Holland State Park. And restaurant suggestions. In the lobby there is fresh popped popcorn which was very nice as we had missed lunch on the road. Our room was clean and beds comfortable. The shower was not draining well and the room phone was not working. I contacted Scott and he offered to move us but we were all settled and I am sure since we have left they have fixed the drain and phone. The location of this hotel is perfect to see any of the sights in Holland. Breakfast in the morning was the usual breakfast fare but the food was tasty.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Adawosdi, Thank you for your review and kind words of our team member Scott. We are pleased to see that you enjoyed your stay and hope to see you again soon! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Just what I was looking for"

5
26/07/2018

I have stayed at many other hotels in the area, but after my stay at the Best Western Plus in Holland Michigan all I can say is I found my new go-to place for sure! Clean rooms, great breakfast in the morning, and the staff is 1st class all the way. I am not sure why other hotels can not be at this level of service, but my next business trip to Holland I no longer have to hope for the best looking for a quality place to sleep. Thank you again for making my stay a pleasant one, and way to set the bar for your local competition.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Corey, Thank you for leaving such a wonderful review of your stay! We are thrilled you enjoyed your time with us and look forward to welcoming you back soon! Warmest regards, Tish J Guest Relations Manager Best Western Plus Holland Inn & Suites

"Clean and quiet "

4
18/07/2018

We didn't know what to expect in Holland in the summer, and were finding almost every hotel booked for the night, passing through. Got the last room at this hotel. Nothing fancy, but clean and had a good night's sleep. Welcoming, friendly staff, helpful with recommendations for restaurants in the area.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Lena H, Thank you for taking the time to share your review of your recent visit. We are pleased to see that you had enjoyed your short stop in Holland and hope the rest of your travels were equally as pleasant. Please know that we appreciate your feedback and look forward to welcoming you back as our guests in the near future. Warmest regards, Tish J. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great value and staff"

4
17/07/2018

Great value and service. The room was clean and the staff was very attentive and accommodating . This was the second time we have stayed at the Holland, MI location. We find it close to the state parks and to all the sites we wanted to go to. Plan on returning.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Maria S, Please know that it has been our absolute pleasure to continue to welcome you back as our guests. Know that we are truly grateful to you for your kind words and feedback. We look forward to welcoming you back again in the near future. Warmest regards, Tish J. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Reasonable rate and met my expectations"

5
15/07/2018

We stayed in Holland to visit Holland State Park and ride our bikes on the paved trails. I found this hotel to be a good location, a fair price and a clean, comfortable room. I like breakfast and this hotel has a good selection of food from cereal to waffles. I enjoyed sitting at the outdoor patio too.

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Val, We could not be happier to see that you enjoyed your stay and appear to have been well taken care of by our team. Please know that we value your thoughts as our guests' feedback is essential toward improving our services and facilities. Thank you for staying with us and we hope to see you again in the future!

"Honeymoon"

5
08/07/2018

Sharon went above and behond to make my daughters honeymoon weekend memorable for them! I called hotel and made arrangements with Sharon for everything to be covered for the newlyweds. Told her they were coming from out of state to the area because of the many activities available. She made it a memorable weekend for them. They were highly impressed and thankful for her going above and beyond with their stay. Thanks Sharon and Best Western!!

Tish J, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear tlsste, Thank you for your review and feedback. It was our pleasure to welcome the newlyweds as our guests and play a part in such a special celebration. We appreciate you taking the time to share and acknowledge Sharon in your survey. Hopefully we will get to see everyone back again soon. Warmest regards, Tish J. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Solid stay"

4
02/07/2018

Pros: breakfast selection was great, including hot items, staff was friendly, room clean, pet friendly with exterior access, refreshing toiletries, fridge and microwave Cons: not much, but the bathroom felt small. Standard tub and toilet. I did like that the sink was separate but no place to put clothes while taking a shower and I hate putting stuff on toilet seats! Square pillows were squishy and not very comfortable, walls were thin and I could hear kids running upstairs in the room as well as the music that was playing next door but overall Would come again!

"Great value and very friendly, helpful staff."

5
29/06/2018

Very friendly, helpful staff. Tisha was especially helpful. Our first night there the air conditioner was blowing on my husband and I mentioned it to Tisha and she upgraded our room the next night. She was great!

"Great place for a girls retreat!"

5
28/06/2018

Great value for your money. Friendly, clean, fabulous for both families and adults. Pool area was larger than most, hot tub, beautiful patio area with hammocks and grill. Employees were super helpful in making suggestions of places to visit-especially Scotty! Breakfast was amazing (eggs, bacon, biscuits and gravy, cereal, yogurt, fresh fruit, waffles...). Beds were comfortable. Great location too. Would totally come back here again!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Cori T, We are thrilled to see that you had such a fun retreat to the Best Western Plus Holland Inn & Suites while relaxing by the pool and out door patio. It was our absolute pleasure welcoming you as our guests and we hope we have the opportunity to see you all back again soon. Thank you for writing and for being our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Loved it????"

5
27/06/2018

This was our first visit to Holland Michigan and the hotel was terrific! The staff were all super friendly and helpful. The hotel itself was clean and beautiful, we loved the bear theme of the entrance. Our Jr. King size bed suite was huge and spacious and plenty of room for a wheelchair. I didn't even need to ask for a wheelchair access room. The free breakfast was good, lots of choices and loved the extra thin and crispy bacon! If there was anything to be aware of, it was that the bathtub bottom was not flat, it was sort of like a curved boat on the bottom and it was slippery. Otherwise a quiet, clean, comfortable room with all the amenities we needed including microwave and fridge and well stocked vending machines in the hallway. We didn't use the pool or hot tub - both which looked very inviting! Free coffee in the lobby was delicious and popcorn too! Thank you for a terrific stay!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear fabookitty, Thank you so much for taking the time to share such wonderful feedback with the TripAdivsor Community. We love that you and the family had such a wonderful time while visiting our hotel and exploring Holland, Michigan. Please know that we value your feedback as it will only aid us in serving you better in the future. Once again, thank you for writing and for being our valued guest. We look forward to seeing you all back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great stay!"

5
26/06/2018

We spent 2 nights at this hotel. Check in was quick, room was spacious and comfortable. The pool and hot tub area was nice, very clean. Breakfast is included and usually it's just toast and such but this one had bacon and eggs, sausage, waffles, biscuit and gravy.. etc. very good and satisfying. The outdoor space has a bbq that guests can use, a bar to mingle around and hammocks to relax in. A special shout out to Scotty who was most helpful guiding us to Holland's attractions as well as the amenities the hotel had to offer. Thank you!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear impermom, We are truly grateful to see that you and the family had such a wonderful time and were well taken care of by Scotty. It certainly appears that you had taken full advantage of our many amenities. I mean what better way is there to spend a relaxing summer evening then lounging in a hammock while friend and family are enjoying a poolside barbecue? Once again, thank you for your feedback and for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back as our guests in the future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Not Pet Friendly"

1
09/06/2018

After making reservations, inquiring about pet policies, and confirming our stay we arrived weary and worn after a day of packing in preparation for our move to Holland. Standing at the front counter I waited to receive my card key and sign necessary paper work. It was very warm outside and I brought our pet inside his carrier. The desk clerk listened and asked what she heard; it was our pet that had been confirmed in the reservation process. The clerk listened again and said, "Oh, we don't take cats." Astonished, I repeated the reservation process and she said there was nothing she could do. Really??? Since when is a domesticate, declawed cat not a pet? Be careful pet owners...

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear KLH6519, Please accept my sincerest apologies if there was any confusion regarding our pet policies. Regretfully, while we do accept dogs we do not unfortunately accept cats as is the case with many other pet friendly hotels. I regret and understand how frustrating this would have been after a long day of travel. We certainly make every attempt to be upfront about our policies during the reservation process and would have done so if it were communicated to us that you had a cat. Know that we value your feedback and will use your survey as a training opportunity to avoid any future misunderstandings. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great place to atay"

5
23/05/2018

We love to travel and this time we went to Holland, MI like always Best Western is never let us down. The room is clean, great service, friendly staff, and top of the line breakfast. It was great visit overall and definitely we'll be back

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear eddyto3, We are truly grateful that your recent travels brought to beautiful Holland, MI allowing us to welcome you as our guests. Thank you for sharing your kind words and for choosing the Best Western Plus Holland Inn & Suites. It was our pleasure having you stay with us and we look forward to seeing you back again in the future. Until then, safe travels. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Treated us like Royalty during a busy Tulip Festival in Holland!"

5
15/05/2018

An old Family teadition of my husband, heading to Tulip Festival in Holland with his mother and grandmother as well as all the siblings. This year we returned to remember them and stayed at Best Western Plus. From checking in to checkout on Sunday, Tish and Jeremy truly made us feel right at home! Most excellent experience; comfortable, beautiful lodgings, orofessional and caring Staff. Made our visit all the more memorable. Thanks Tish and Jeremy for making BW proud and for truly spoiling us.??

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Tony V, Words do not express how grateful we are for being our guests over Tulip Time and for sharing such glowing feedback for a team members Tish and Jeremy. For those of us in the Hospitality Business it is sentiment like this which keeps us going. I know I speak for Tish, Jeremy, and the rest of our team when I saw it was our pleasure welcoming you as our guests. Thank you once again for choosing the Best Western Plus Holland Inn & Suites. We hope to see you back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"friendly staff & nice rooms"

5
14/05/2018

it is a basic roadside hotel with a few little touches like a faux rustic exterior and a bear motif. the rooms are fine. the staff is very helpful and friendly & this is a definite plus. the place is also pet friendly. this was also a plus, since my daughter & her dog could stay with us. also, dog lovers & kids will appreciate the parade of pooches coming and going. but if you're not into that keep it in mind.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear sampchicago, Thank you very much for taking time from your day to share your review. We are so glad to see that every member of your family was able to join us and had such a wonderful time. I hope your trip home was equally as pleasant and look forward to welcoming you back again as our guests in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Good basic hotel with friendly staff. Great location!"

4
14/05/2018

While experiencing Tulip Time I spent one night here. Staff were friendly and very helpful. My room was clean. The bed was comfortable and I slept well, not having to endure usual noise and subsequent frustration of nearby loud guests. Price paid was extremely high or I would have given them 5 stars.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Sally H, We are so happy to see that you had such a wonderful time while our guest and visiting Holland's Tulip Time Festival. Thank you for your review and for being our guest. We hope to see you back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Good Choice in Holland"

5
09/05/2018

Our check in process was slow. A general manager, Jeremy happened to walk thru the desk area, noticed the slow process and immediately checked us in. He was quite helpful with restaurant tips and other Holland suggestions. We needed a dog friendly room, so our room was on the first floor with had an outside entrance as well as an interior entrance. The room was very clean (kudos to housekeeping) and spacious with a king bed, and sitting area. Bed was comfortable (not too hard, not too soft, no body indents). We did not eat breakfast, but notable is a large sitting area for eating and what looked like a variety of options which included hot items. The hotel is located in a shopping/restaurant area, so lots to offer if you don't want to head into downtown Holland.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear 2Runks, We appreciate you taking the time to share your candid review of your time as our guest. Know that your thoughts are important to us as our guests' feedback is essential toward improving our services and facilities. Once again, thank you for writing. We hope to see you back again soon. Warmest regards, Brandon Massey Guest Relations Manager Best Western Plus Holland Inn & Suites

"Tulip festival trip"

3
08/05/2018

My rating is lower to reflect a bad policy decision made by this hotel. I booked two rooms, but my wife's parents were unable to come with us, as he was taken to the hospital several days before we were scheduled to drive to Holland. I called the hotel and explained the problem, and they could not have cared less. Policy states that the paid rooms are non-refundable. Would never stay here again. Check in was slow and they wanted to schedule my time for breakfast. Food was good and they had a nice variety of breakfast items.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear SpartanFIJI, Thank you for your recent review. I truly sympathize with your situation and understand why you had wished to cancel your trip to Holland, Michigan. Certainly, no one can predict the future and therein lies the gamble when selecting a non-refundable advance purchase reservation through a 3rd party website as you did. I sincerely apologize that we were not able to offer you a courtesy cancellation for this reservation. I am sure you are aware, that it is Tulip Time in Holland, a city wide event that sells out all the area hotels. We held this reservation for you at a discounted rate in good faith. I realize this may not be the response you may be looking for for, however unfortunately during a citywide event, we are limited in our ability to offer courtesy credits on last minute cancellations. I would be more than happy to discuss offering you a courtesy discount on a future stay, please feel free to contact me at (847) 464-8500 to discuss further. Thank you taking the time to review your experience with our hotel, and I look forward to speaking with you soon at your convenience. Warmest regards, Brandon M. Customer Care Manager Best Western Plus Holland

"Don't let life happen if you plan to stay here"

1
08/05/2018

Had a room reserved for the night before my son's wedding. The room was for the minister, who was coming from out of town. Four days before the event, the minister cancelled on us. When I tried to cancel the reservation, I was told that it was non-refundable. When my booking agent requested that we be extended a credit for future use(not that I would stay in a hotel 4 miles from my house), that was refused as well. Bottom line was use the room or just forfeit the $217. There are plenty of hotels nearby that I'm sure offer better customer service. Stay at the Holiday Inn Express, the Hampton Inn, the Fairfield Inn... they're all within 1/2 mile of this place, but I wouldn't stay here!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Brian W, Thank you for your recent feedback. I sincerely apologize that we were not able to offer you a courtesy cancellation for this reservation. Being from the Holland area as you mentioned in your review, I am sure you are aware, that it is Tulip Time in Holland, a city wide event that sells out all the area hotels. Our hotel is no exception, and we held this reservation for you at a discounted rate in good faith, as you had booked a non-refundable advance purchase reservation. I see you did not book directly with the hotel, you booked through a third party booking agent. I realize this may not be the response you may be looking for for, however unfortunately during a citywide event, we are limited in our ability to offer courtesy credits on last minute cancellations. I assure you, our neighboring Hotels, including the Hampton Inn, Holiday Inn Express, and the Fairfield Inn, all hold the same, if not more stringent, cancellation policies during these high demand citywide events. I would be more than happy to discuss offering you a courtesy discount on a future stay, please feel free to contact me at (847) 464-8500 to discuss further. Thank you taking the time to review your experience with our hotel, and I look forward to speaking with you soon at your convenience. Warmest Regards, Brandon Massey Customer Care Manager Best Western Plus Holland

"Convenient, clean and great staff"

5
08/05/2018

We stayed here when we visited the Tulip Festival. The hotel was convenient to everything we wanted to see. The staff was professional, helpful and very accommodating. We stayed in a whirlpool suite and the bathtub was a great perk! Breakfast was delicious. There was even an omelet station.

"Great hotel for a stay in Holland"

4
06/05/2018

We stayed two nights at this motel for a quick visit to Holland before the start of the Tulip Festival. We liked our room, beds were comfortable as well as the pillows. The room and all areas of the hotel were clean. They were doing some deep cleaning like carpets in the hall and repainting the door frames while we were there but this didn't cause us any issues. The staff we came into contact with were all very friendly. The pool was nice, but cold. They had many beach balls for the kids to play with. The hot tub was large but could have been a bit more powerful or have more jets. Breakfast was good with several "hot" items offered, eggs, sausage, waffles, gravy and biscuit. There were a couple restaurants within walking distance and several shopping centers and restaurants close by. I would certainly stay here again.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Tyme4relaxing, Thank you for taking the time to share your review and such candid feedback. We are elated to see that you had such a wonderful visit to our hotel and to our lovely town. Please know that we value your thoughts and will use your survey as a guide to further improve our services. Once again, thank you for writing and for being our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"My Opinion"

3
30/04/2018

Would be a great hotel if they got new mattresses, heated their so called heated pool and cleaned properly their in room jetted tubs! Manager told us it was 78 degrees, this was not true. Many guest were very disappointed with the cold pool!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear angiecalc, Thank for taking the time to share your thoughts and feedback. I truly regret to see that you had experienced these issues and we failed to meet your expectations. Know that we value your thoughts and will use your feedback to better improve our services and facilities. Should you visit us again, please feel free to reach out to me directly and I will do all that I can to make it up to you upon your return. Once again, thank you for writing and for being our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Paw paw sisters"

5
28/04/2018

Jeremy, the hotel manager, and his staff helped make our stay a fun and blessed one. They are friendly and professional. The ambiance of the hotel is wonderful and the hotel is extremely clean. Please tell Jeremy that the Paw Paw sisters said hello and ask him how his tulip is doing.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear lindahh420, Thank you so much for taking the time to share your feedback with the TripAdvisor Community. Jeremy has put a great team together and collectively we are all committed to ensuring each of our guests have a unique and enjoyable experience. It was our pleasure to have you as our guests and the entire team looks forward to seeing you back again soon. Thank you for choosing the Best Western Plus Holland Inn & Suites and for being our valued guests. Warmest Regards, Brandon Massey Guest Relations Manager Best Western Plus Holland Inn & Suites

"Best hotel experience in a very long time!"

5
21/04/2018

I asked for a quiet room and that is what they gave me! I asked for early check-in and I was called when my room was ready! Nothing could have been better. The breakfast far exceeded most free breakfasts.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Sandy D, Thank you for taking the time to share your feedback. We are truly honored by your praise and we are just happy to see that you were well taken care of. Thank you once again for writing and for being our guest. We hope to see you back again soon. Warmest regards, Brandon Massey Guest Relations Manager Best Western Plus Holland Inn & Suites

"Nice place to stay"

5
21/04/2018

Hotel is very nice, quiet, in good location. Comfortable bed, clean updated room. It's pretty simple, the value was good for the area. The breakfast was average, the presentation was very good. All the staff members working the front desk were extremely friendly and personable. I would stay again, if in the area. Now that I have reached the 200 charter minimum, I have said enough.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Thomas M, Thank you for sharing with the trip advisor community. We are happy to see that you enjoyed your time with us and appear to have been well taken care of. Please know that we value your thoughts in however many characters they may come. Once again, thank you for writing and for being our valued guest. We look forward to welcoming you back again in the near future. Warmest regards, Brandon Massey Guest Relations Manager Best Western Plus Holland Inn & Suites

"Friendly, helpful staff made for a nice stay"

5
18/04/2018

We were in Holland for a wedding, and we all stayed at the Best Western. Except for an April ice storm, everything went well. Because of the storm and road conditions, the Sunday brunch at my sister-in-law's house had to be canceled. Best Western extended brunch hours and check-out for the wedding-goers. Esmeralda did a great job with the breakfast even though her helper couldn't get to work. Fast wifi, 24/7 fresh coffee, free popcorn, an indoor pool (that the kids loved), and very friendly, helpful staff.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear TomLikesGoodFood, Thank you so much for taking the time to share your feedback with the TripAdvisor community. We unfortunately cannot do much about the weather but we can make sure you are comfortable and well taken care of while our guests. Once again, thank you for writing and for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back again as our guests in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"A Big Disappointment"

2
16/04/2018

While the hotel was clean and the staff was friendly, I was very disappointed to find out that my sink was clogged and the clock didn't work in the room. I wonder if housekeeping cleaned the sink in the morning before my arrival! I was never offered any compensation for my inconvenience.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear camellad2017, By your own words you felt our staff was friendly, hotel was clean, and in another communication acknowledged that our maintenance responded and fixed the issue within 10 minutes of your arrival. Despite all this and our prompt response to your concerns I regret to see that you left unsatisfied. Please accept my sincerest apologies that your time with us had not lived up those experiences shared in the reviews below. On your way out our General Manager personally handed you his business card to reach out to him with the promise that you will be well taken care the next time you visit. We hold true to that and hope to see you again. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Nice place"

4
08/04/2018

No fruit with breakfast. Wonderful staff. Overall happy with our stay. Pool was cold but they just finished redoing the entire thing. Had lots of balls in the pool area for kids to play with. Parents who don't watch their kids suck

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Stileywiley1, Thank you for sharing your review with the TripAdvisor community. I appreciate your feedback and will use to better improve our services. Thank you once again for writing and for being our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Enjoyable stay"

5
07/04/2018

Nice, clean hotel with very cozy rooms. The front desk provided good service and we enjoyed the breakfast options available. Hotel is located in a very convenient area, close to downtown Holland, and has numerous dining options close by.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear dwp15, Thank you for your kind words and review. We are pleased that you enjoyed yourselves and appear to have been well taken care of by our staff. We look forward to your next visit and another 5-Star experience. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Jacuzzi was really nice"

5
03/04/2018

Great location. It's close enough to downtown, shopping and the beaches. Clean rooms and the Jacuzzi was excellent. Also, a really friendly staff. Great breakfast, I definitely plan on staying here again.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Julie A, Thank you so much for sharing your review with the tripadvisor community. I am happy to see that you had such a great time and made the most of our wonderful town. We definitely look forward to welcoming you back as our guest in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

" Anniversary Trip."

5
12/03/2018

This Best Western Plus is beyond excellent! I would highly recommend this place to anyone who wants to escape from their hectic lives. The decor is impressive, it had a warm cozy cabin feel. The hotel itself, our room and the pool was nice and clean. The staff was amazing! They were very accommodating, personable and sweet. We even got a gift bag with some goodies/water at check out, thanks Scott! It was the best hotel experience we've had yet! Highly recommend!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Amanda K, We are incredibly grateful to you for taking the time to share your feedback and kind words. Each member of our team is personally committed to ensuring all of our guests have a unique and amazing experience and would appear Scott had certainly delivered. Happy Anniversary and thank you for sharing it with the Best Western Plus Holland Inn & Suites. Hopefully we'll get welcome you back again as our guest in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"A Nice Overnight Stay"

4
05/03/2018

This was a nice overnight stay while in Holland recently. I checked in late. The front desk staff was friendly. The room was nice, spacious and clean. The WiFi was great. I left early to eat breakfast with a friend, so I didn't eat the complimentary breakfast. I would recommend this hotel.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Vickie D, Thank you for your recent review and recommendation. It was our pleasure to welcome you as our guest and we look forward to your next visit. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Holland winter night"

4
03/02/2018

Nice updates to lobby, pool good. Hotel was warm on cold winter night. Rooms are in ok shape. Breakfast was ok. Need to offer more fit type items. parking is good and close to doors and front entrances for easy check in.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear 571kennethv, Thank you for taking to share your feedback. Please know that we value your thoughts so that we may better serve you again in the future. Once again, thank you for writing and for being our valued guest. We hope to welcome you back again in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland

"Nice place to stay"

5
29/01/2018

Stayed here for a night with my four year old son. Tish was very pleasant and helpful on our check in. Pool was packed with kids so we didn't get a chance to use it. I wasn't a fan of the automatic light going into the bathroom, but not a deal breaker. Very personal staff at breakfast and every housekeeper I walked by in the morning made a point to wish us a good day. Nothing better than staying at a place that the employees acknowledge you being there. Thank you for the great stay!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear captainshark32, Thank you for taking the time to share your review with the TripAdvisor community. We regret that you had not had an opportunity to use our pool as it is a favorite activity for families on the weekends. However, please know that we appreciate your feedback as it is a great tool to improve our services. As you could see we pride ourselves and delivering exception service and appreciate you acknowledging our friendly team members. It was our absolute pleasure to welcome you as our guest and look forward to seeing you back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Wonderful Staff"

5
20/01/2018

The staff were all very friendly and they made us feel welcome. They were very accommodating for our large family. We loved that the pool was open all night. The adults took advantage of this.The front desk staff were exceptionally friendly and helpful.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear LoricF3574LK, Thank you for your many kind words and for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back again in the near future and know that you will always have a home away from home when you are our guests. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Excellent"

5
19/01/2018

This hotel is great. It's so nice to be able to actually enjoy the pool if you check in late. I wish more hotels would do this for kids who have spent a lot of time traveling and want to swim. Also the staff is outstanding and the hotel is spotless. They go above and beyond for families traveling with pets too! We will be return customers.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Jaeski23, We could not be happier to see that you and your family had such a great time and took advantage of our 24 hour heated pool and Jacuzzi. Please know that we appreciate your feedback and look forward to the next opportunity to welcome you back as our guests. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great place"

5
31/12/2017

We loved the pool. The pool is open 24hrs and they have balls for the kids to play with. The breakfast was great. They had lots of options. The hotel was clean and decorated very nice for the holiday. Kids loved the dancing Santa. The staff is wonderful! They treated us like family. Great place for large groups!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Stefanie L, Thank you for taking the time to share your feedback and many kind words with the TripAdvisor Community. We are thrilled to see that you had such a wonderful time and were well taken care of by our team. When you are our guest at the Best Western Plus Holland & Suites you can always trust that you'll find a home away from home. Once again, thank you for writing and for being our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Darren & Linda"

5
31/12/2017

My husband and I stopped for the night after traveling back home from southern Illinois for the holidays. It was a well needed break from the snowy and cold conditions outside. This hotel is beautifully decorated in a log cabin theme. Breakfast was great, the pool and hot tub were open 24 hours, the staff was friendly and most of all it was very clean.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Darren A, Thank you very much for taking the time to share your review and wonderful feedback from your recent visit. We could not have been happier than to provide a comfortable respite from a cold winter night. After all, what better way to let the worries of the day melt away than a 24 hour heated indoor pool and Jacuzzi. Once again, thank you for choosing the Best Western Plus Holland Inn & Suites. We look forward to seeing you back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Our family loves This hotel."

5
30/12/2017

This hotel is awesome the staff is great. Our family loves this hotel. The room are comfortable relaxing l. We love that the pool is open all the time. The service is excellent and very helpful when needed. We would definitely recommend this hotel to others and would advice them to come here. We will definitely be back to stay. The points system is awesome especially the promotions they have at times.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear yeseniamolina2017, We are very grateful for your praise and trust that it was our absolute pleasure to welcome you and our family as our guests. Thank you for your review and for choosing the Best Western Plus Holland Inn & Suites. We look forward to seeing you back again soon. Warmest Regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Favorite hotel in Holland, MI"

5
17/12/2017

Hands down my favorite place to stay in Holland, Scott at check in is very friendly and helpful every time I stay here. Room's are always very clean, the 24 hour pool is great. Will for sure use this hotel again & again!!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Kelly C, Thank you for taking the time to share your review with the TripAdvisor Community. We truly appreciate your kind toward and acknowledgment of Scott as we value any opportunity to publicly recognize a team remember's individual efforts. Once again, thank you for your loyalty as it has been our pleasure to be your home away from home. Until next time, safe travels. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"We always come back."

4
05/12/2017

We stay at this hotel every time we are visiting the Holland area. The hot breakfast and indoor pool/hot tub are great features. The staff is very friendly and helpful. They even have a popcorn machine in the lobby.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear 590gwenn, Thank you once again for choosing the Best Western Plus Holland Inn & Suites. It is our absolute pleasure to continue welcoming you back as our valued guest. We appreciate your feedback and look forward to seeing you back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great stay"

5
01/12/2017

We enjoyed our stay for the couple of days and regret going to a different location due to having to go to a different area. We were in holland for birth of a grandchild and then went to Muskegon. Should have just stayed at BW and felt with the drive.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Y565DPcraigm, That is wonderful news and congratulations on the birth of your grandchild. We too are sorry that you had to leave us early but look forward to welcoming you back as our guests the next time you're in town to visit family. Thank you for writing and for choosing the Best Western Plus Holland Inn & Suites. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"recent stay"

5
01/12/2017

Lovely hotel with comfortable beds and tasty breakfast. We would highly recommend these accommodations. Staff were courteous and helpful with giving directions. We were always greeted when we entered.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear kathymX9659YL, Thank you for taking the time to share your review and provide feedback from your recent to the Best Western Plus Holland Inn & Suites. I am thrilled to see that you enjoyed your stay and had been so well taken care of by our friendly staff. I hope your trip home was equally as pleasant and look forward to seeing you back again in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great Service"

5
20/11/2017

Had great service. Excellent staff, very friendly and helpful. Great accomodations, great breakfast, super kind staff, nice clean room, great pool and hot tub. Great experience. Hotel was clean, very festive decorated for the Christmas season. The hotel is located in a great spot in Holland, close to lots of great restaurants and stores and mini malls to shop at. Best Western had great room rates.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear beckybP2948WS, Thank you for sharing your visit with the TripAdvisor Community. We aim to please and could not be more grateful for your kind words and praise. We hope we have the opportunity to welcome you back as our guests in the very near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Very clean"

4
15/11/2017

This was a pleasant surprise, very clean hotel and friendly helpful staff. The beds are a little on the hard side a pillows a little small but overall nice rooms. The pool area was super clean and very much enjoyed by my family! If in the Holland Mi area I would stay here again.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear sandrasU2356VN, Thank you for taking the time to share feedback from your recent visit. It was our pleasure to have you as our guests and our friendly staff look forward to welcoming your family back the next time you visit beautiful Holland, Michigan. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Nice stay for an overnight"

4
06/11/2017

We enjoyed our stay, the hotel staff was friendly and helpful and the rooms were quiet and comfortable. Overall I would come back and recommend to others. Good stay while in Holland.The breakfast was good and they offered a wide variety of food choices. In the evening they had coffee available in the lobby and a popcorn maker too!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear sms27202016, Thank you for taking the time to share your recent experiences. Know that our friendly staff look forward to welcoming you back again for another great experience at the Best Western Plus Holland Inn & Suites. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great value"

5
04/11/2017

We were pleasantly surprised at this hotel. The beds have pillow tops and are very comfortable. The personnel are very friendly and helpful. It was a very good breakfast with a lot of variety. The pool and hot tub were clean and good.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear judithbJ8385OZ, We could not be more grateful to see that you had such a great time and were well taken care of by our friendly staff. Thank you for sharing your review and for being our valued guest. We look forward to welcoming you back again in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Another wonderful stay!!"

5
27/10/2017

we had another wonderful stay here. We love this hotel and everytime we are in town we stay here. This time when we came they had a omelette station fresh omelettes made right in front of you. YUM The staff is always friendly and willing to help you and i love the face you can get fresh coffee in the lobby any time of the day with real creamer like vanilla or hazelnit...My son loves the heated pool and the fact he can go and play anytime he wants.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear shaunelm, We cannot thank you enough for the many kind words in your review. As our loyal guest you know that we are committed to providing a fun, clean, and unique experience to all those who stay with us. Our team looks forward to welcoming you and your family back in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"nice hotel"

4
25/10/2017

hotel was pleasant and close to a lot of places in walking distance. amenities were great. pool, sauna, computer room breakfast (best part about breakfast was they have a omelet station for those who like fresh hot omelets

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear P83250Xstephens, Thank you for taking the time to share your experiences with the Tripadvisor community. We are pleased to see that you had taken full advantage of our many amenities and met our friendly chefs at the made to order omelet station. Thank you once again for your review and for being our valued guest. We look forward to seeing you back in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Fall Break"

5
20/10/2017

This is a clean hotel. The beds were comfortable. Brandon checked to see if we could check in early and we did. This young man has great customer service skills as does Scott. The only negative is quest in the room above sounded like an elephant walking across the floors very late at night and very early in the morning which disrupted our sleep. Would stay again and recommend to family and friends.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear SharonR1968, Thank you for your many kind words. It was truly mine and Scott's pleasure to have you as our guests and we look forward to welcoming you back through our doors in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"No meat left at breakfast, thats tough when your gluten free and choose Best Western because pf typically good breakfast"

5
18/10/2017

Chef did inform us they were out of meat because he underestimated the order. The bisq & gravy was gone too. Ordered an omlette but it came put as a scrambled egg that was not fully cooked with no cheese & I asked for cheese. The beds were comfortable, room large and clean.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear t3770mw, Thank you for taking the time to share your feedback. Please accept our sincerest apologies for dropping the ball during your breakfast service. We pride ourselves on providing the best free breakfast buffet in town. While it is disappointing to see that we did not live up to our expectations we appreciate your feedback as it will only allow us to better serve you in the future. Once again, thank you for writing and for being our guest. We look forward to seeing you back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Poor Hotel- Not Worth Staying At"

2
16/10/2017

The bathroom was falling apart, I could almost pick up one of the floors due to how bad the condition of the floor. Caulk in the shower was moldy black and the grab looked like it was almost ripped off the wall multiple times. Found dog fur on the bed and then my clothing. Definitely didn't seem very clean and front desk staff was not very friendly. Definitely over paid for the hotel room.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear 568katelyng, Thank you for taking the time to provide your valuable feedback. I regret to say that your experiences as described certainly are not to par with our standards as is evident by our many other reviewers. Know that your thoughts are important to us and your review has been shared with our housekeeping and maintenance staff so that your concerns may be corrected for future guests. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"BEST WESTERN PLUS HOLLAND INN & SUITES, HOLLAND"

5
16/10/2017

my children loved the idea of being able to swim as soon as we arrived, and then again later in the evening. (since they are open 24/7) There are so many restaurants to pick from that deliver. We made it easy and had pizza delivered so they could keep swimming and the adults could just relax. This location is great for shopping with all the best stores nearby.

"Great Place To Stay"

5
12/10/2017

Stopped here as a half way point on our trip.Was easy to find and had plenty of parking.Check in was easy and the staff was very very friendly.By being a member I also received a small thank you bag with water and snacks.So Thank You!!..Room was on the first floor close to pool and breakfast room.Room was nice sized and very clean.Some places overpower you with cleaning scents but not so here.Beds were very comfortable and made for a good nights sleep.Shower had enough power and heat for an enjoyable wake me up feel.Shampoo even had a good scent!Hot tub was clean and relaxing....A bit on the hot side but totally worth it.Pool was also clean and had balls you could play with.Towels were also nice.Breakfast was good.Had the basics...juice,eggs,sauage toast ect.....Check out was also easy.Will stay here again if ever up this way again and also explore the town.It was a great place to stay!

"First time stay"

5
08/10/2017

Dog friendly hotel. Great location, great service. Bed so comfy. Would definitely recommend and stay here again. Breakfast included with room rate--very good selection of food items, good service. Complimentary coffee, popcorn, apples, 24X7 in the lobby.

"Best stay ever!"

5
04/10/2017

This hotel has it all. Outside entrance doors if you're bringing your pet. 24hr. pool. Great breakfast and fitness area. Even the vending machines had great choices! We will definitely stay here whenever we are in the area.

"Don't Let the Cuteness fool you."

2
03/10/2017

I was very disappointed with the condition and cleanliness of the rooms. They are old and in need of upgrade. We were upgraded to a suite and the couch was full of stains which made you not want to sit on it. The sink mirror was also full of stains and the room smelled musty. The appearance of the outside leads you to believe it's a good hotel but was very disappointed with the room's condition.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Gladys E, Thank you for taking the time to share your recent review. While we are certainly disappointed that we had failed to meet your expectations I would like you to know that we truly appreciate your thoughts. You can trust that your feedback will be used toward better serving you in the future. Once again, thank you for writing and for being our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Attending a wedding"

5
03/10/2017

The staff was great, especially the manger. The breakfast was one of the best we have had at a hotel. We used the pool area a lot. It was nice and relaxing. A good location to see things in Holland. The room was clean and nice. We liked it enough we extended our stay.

"Spacious room!"

4
27/09/2017

Easy check-in/check-out. All employees are very friendly. Nice lobby with coffee, popcorn, ice water, and newspapers available throughout the day. Breakfast is average for most complimentary breakfasts. However, the breakfast room is a little on the small side. Nice indoor pool and hot tub, though both could be warmer. Lots of shopping and restaurants nearby. Short drive to all of Holland's attractions including Lake Michigan beach. We really enjoyed our stay here. Plan to return next year.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear cherlkmc, Thank you for taking the time to review your recent visit at the Best Western Plus Holland Inn & Suites. We are pleased to see that you had enjoyed your visit and appear to have been well taken care of by our team. Please know we appreciate your feedback it will help us to better serve you again next year. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Better than ever!"

5
24/09/2017

I have stayed here every summer for about 5 years but love the new decor ths year.My room was modern, clean and well taken care of every day. Breakfast also had more options and the staff was great.They helped me with directions a few times and took the time to print me out maps.They gave my stay a real personal touch.The pool was clean and very relaxing.I look forward to my stay everytime I come home to the Holland area.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear HeidiNewYork, Please know that it has been our absolute pleasure to continue welcoming you back as our guest over the years. As you know, we are committed to providing superb and personal customer service with clean updated amenities. We could not be prouder of your praise as it is proof that we have delivered upon that promise. Once again, thank you for choosing the Best Western Plus Holland Inn & Suites. Look forward to seeing you back soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Wedding night"

1
22/09/2017

They called me at 10:30 on my wedding night to tell me they over booked my room. What. The. Hell. And then they told me they had a smaller room for us, once again at 10:30 at night they told us this. That's frankly not acceptable. In my opinion and I work for hotels!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Taylor S, Please accept our sincerest apologies for the reservation error that resulted in your room category being overbooked. Working in hotels yourself I am sure you are aware how rarely issues such as these take place. Should you have time I would greatly appreciate speaking with you in greater detail about your visit so that we may try to make it right. I can be reached direct at 847-464-8501. I look forward to hearing from you soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Friendly, comfortable hotel"

5
21/09/2017

We choose this hotel for the good reviews and it did not disappoint. Free breakfast, great location, 24 hour pool and hot tub in good working order. Beds were comfortable and enjoyed the bear decor throughout but it also focused on the Holland theme. Highly recommend.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear dsazimm, Thank you for taking the time to review your recent stay with us. As you found out we are committed to providing stellar customer service with clean and comfortable amenities. We could not be happier to see that we had delivered on that promise. I hope your trip home was equally as enjoyable and our team looks forward to the next opportunity to welcome you back as our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Girls weekend"

5
20/09/2017

Sis and I took our mom to Holland/Saugatuck for her birthday. My mom was having shoulder pain so I called the front desk to inquire about Ziploc bags to make an emergency ice pack. An employee met me on at the ice machine at 3 AM. She was able to get some relief and sleep. Hotel was super clean, staff was cordial and the breakfast exceeded expectations. Thank you for making our stay wonderful :)

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Wendy_Was_Here, Please know that it was our absolute pleasure having you and your family celebrating your mom's birthday with us. We were happy to do all that we could to make it a special weekend. Thank you for your review and for choosing the Best Western Plus Holland Inn & Suites. Our team looks forward to welcoming you all back in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"1 Unique Hotel room"

5
18/09/2017

Room 113 was very different... some one put hundreds of little glow in the dark dots on the ceiling...when all the lights are out, it makes it looks like one is sleeping under the stars when you go to bad.(don't repaint the ceiling in this room).

"Little sleep - thin walls"

2
16/09/2017

Make reservations through Best Western. Was told this was the only room they had left. This was a lie as there were many, many rooms. Put room on my Credit Card and was told three times that it could not be changed as it would be charged to my card. Very dishonest reservationist. The breakfast was excellent. BUT the room was disappointing as at 4 am the people in the next room were up and preparing to leave I guess. They were not yelling or even loud, but every word could be heard. We could not sleep through this.

"Feeling dirty!"

1
16/09/2017

The room was so dirty we had to ask for another room. If the room had not been paid for in advance we would have gone to another hotel. The first room was not only dirty but the towels looked like they had been dirty and refilled. The bed was frumpy and looked like it was lumpy or someone had been laying on it and didn't fix afterwards.

"We love Best Western"

5
11/09/2017

The hotel was clean and the staff was friendly and helpful. We stayed here two nights and slept well both nights. The breakfast is delicious, hot and fresh. There was a wide variety of yummy things. The hotel is close to the usual attractions but away from the noise and easy to access. There are several eating places within walking distance. Our room faced a field so it was very quiet.

"WE WILL NEVER STAY AT BEST WESTERN AGAIN"

1
10/09/2017

After our issues with the Best Western in Valparaiso indiana, we thought we would give BW another try, but after our most recent stay, that's it. paint bubbling and chipping away in bathroom, pooling water in bathtub. Wood deteriorating on outside. hot food luke warm, room dusty.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear culpdavide, Thank you for taking the time to share your review. We are sorry that we had failed to meet your expectations but confident that given the opportunity we can make it up to you. Should you require accommodations in Holland again I invite you to reach out to me directly at 847-464-8501 so that I may ensure a truly VIP experience. Once again, thank you for your feedback and for being our valued guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Best Western Plus rates A+++"

5
09/09/2017

Our room at this Best Western Plus was one of the cleanest rooms I have ever stayed in. Every corner was immaculate. The staff was friendly and helpful and the breakfast was excellent. I would recommend this motel to anyone traveling in the Holland, MI area.

"Holiday weekend"

2
08/09/2017

Only 1 person working at the desk on a holiday weekend, allowing guests of hotel to sit directly outside the front entrance and smoke, maintenance issues -we arrived and sink is clogged with hair and filth, I spent most of the evening explaining to the young staff 1) when it's time to call a plumber 2) when it's time to offer a discount to guests for inconveniences. Breakfast bar was dirty and did not have enough of anything -milk, yogurt, etc. Please train the staff to generally make people feel welcome at an overpriced, underwhelming hotel on a holiday weekend.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear robyns442, Thank you for taking the time to review your most recent visit. I would like to offer my sincerest apologies that we had failed to meet your expectations but trust that we will take your thoughts to heart so that we may better serve you in the future. Once again, thank you for writing and for being our guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Comfort"

4
06/09/2017

This place was perfect for an overnight stay. The bed was the most comfortable bed,I've slept on in a while at a hotel. The breakfast was good and they had great coffee. All staff members were extremely nice and helpful.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear jennifersL2390FV, Thank you for taking the time to share your experiences with the TripAdvisor community. It was our absolute pleasure to welcome as our guest and we could not be happier to see that you had been so well taken care of by our team. We appreciate your feedback and look forward to welcoming you back in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Not Happy with this Hotel"

1
05/09/2017

Initially given a room that was not cleaned, then made feel we were did not know what we were talking about. Had to wait 15 minutes more to get a clean room. We checked in after the check in time so the rooms should have been ready or at the least sent to one that was. The room and the hallways smelled of smoke and told by the front desk they don't have control over what the guest do. The smell was not from just one person smoking. At breakfast there was no milk for cereal or ketchup for the eggs and no one to ask for anything. The food that was supposed to be hot was only slightly warm. Will not return or recommend.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear 229Kathy_901, Thank you for your time in sharing your recent visit. We are saddened to see based from your comments that it would appear that we had failed you. Your stay was certainly not reflective of the experiences reviewed by our many other guests and we regret that we had not lived up to your expectations or our own. Should you choose to give us another chance I am confident our team can make this up to you. I am also at your full disposal should you need assistance in the future or wish to discuss your stay in greater detail. I can be reached directly at 847-464-8501. Once again, thank you for writing and for being our guest. I look forward to hearing from you. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites Direct: (847) 464-8501

"would find a better place for the money"

2
04/09/2017

The place looks fine on the outside, staff is nice and helpful. The rooms need maintenance (a/c, plumbing, locks). Automatic lights in the bathroom (watch your eyes at night if you have to go). Poor quality breakfast, they advertise an omelet station, there is none. When I asked about it I was given 4 different excuses why it wasn't as advertised, powdered eggs, poor quality gravy and sausage. Beds sleep fine but the rest of the furniture looks cheap. I found the hair dryer when I was leaving, in the bottom drawer of the dresser (good hiding place)

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Steve J, Thank you for taking the time to share such candid feedback of your recent visit. We regret to see that you had not been fully satisfied with your visit nevertheless we appreciate your thoughts as they will only help us better serve you in the future. I must state, however, our eggs are always scrambled as we would never consider serving powdered eggs. The remainder of your feedback has been taken to heart and we welcome the opportunity to have you back as our guest as I am confident you would be pleased with how well we respond to our guests' concerns. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Dated and worn"

2
02/09/2017

Staff was very friendly. The breakfast room was very nice and offered a great continental hot breakfast. The rooms were dated and dark. The bed was worn and uncomfortable. Details in the room made it look old. Spider webs in many corners of the room. Price was reasonable but I wild spend more to stay elsewhere.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear C7397LSjenniferf, Thank you for taking the time to share your feedback. We regret to see that we had failed to meet your expectations but appreciate your thoughts as we are constantly striving to improve our services and facilities. We look forward to welcoming you back in the future as I am confident you would be pleased with how well we respond to our guests' concerns. Once again, thank you for writing and for being a member of Best Western Rewards. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Staying here for years!"

5
02/09/2017

I go over to the Grand Haven/Holland area a few times a year for 28 years. Sometimes camping, others for just a weekend get away. I always try to stay at the Best Western in Holland. I have never had any issues and they allow pets which is very nice! Pricing is reasonable (get those AAA discounts!), and the complimentary breakfast is very nice. Love those waffle makers! Rooms are always clean, beds fairly nice. Will continue to make Best Western my go-to hotel in this area!

"Excellent overnight stay"

5
31/08/2017

We had a late check-in, after 10 p.m., and Shyanne at front desk was super friendly and helpful. Pool and hot tub open 24/7 and very well-maintained--I was happy to make use of both after a long drive. Room was clean, beds were comfortable, and breakfast was included. First-floor odd-numbered rooms feature an outside as well as interior door, which made unloading/loading car a breeze. It is an older property but has been updated and appears to be well-cared for by staff (good job James!). Slight snafu at check out regarding a Travel Card, but this was quickly remedied by Jessica and we were on our way. I'll be staying at this BW again when I travel in the Holland/Saugatuck/Grand Rapids area.

"Excellent "

5
30/08/2017

There is so much to do here I'll definitely be back for fun! Check in to out was great! Alfred was great checking in, they have express checkout so it's fast and painless. The hotel is clean quiet and comfortable. Rooms are spacious mine even had a gas fireplace and Jacuzzi tub, too bad I was alone. This is a definite return with my wife.

"!!BEWARE!! WORST HOTEL IN HOLLAND! DO NOT GIVE THIS HOTEL YOUR CREDIT CARD INFO OR YOU WILL BE VERY SORRY! DO NOT TRUST!"

1
16/08/2017

BEWARE!!! This is the worst hotel in Holland Mi. We have called the Holland County health dept to have them investigated. We left after 10 minutes in the room after encountering very large seman stains on the bed sheets. The clerk gave us a 0 owed receipt and then we get home and find that the Best Western had charged our card anyway. We have contested through the credit card company and the Best Western has lied saying we used the room and showered and stayed in the room for hours and the biggest disapointment is that the hotel is lying and saying that we created the stains in the room. Just unreal to us that the hotel mngt is lying to try to get funds for a room that we never used.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Hello Mr. Gillespie, We understand you are frustrated with our management response to your original inquiry, and we apologize once again if you feel that our decision has failed to meet your expectations. Unfortunately, the facts you have indicated below are simply not accurate and we are confident that the Trip Advisor community will see that this is simply an attempt to disparage the hotels positive reputation after reading the many other positive reviews from our past guests whom have consistently rated their experience at our award winning hotel 5 stars. We understand Mr. Gillespie you have options when selecting a Hotel when traveling to the Holland, Michigan area, and we would respectfully invite you to explore alternative options should you decide not to stay with us in the future. Warmest Regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Very Nice"

4
16/08/2017

We had a great stay. The desk staff were friendly and helpful. The rooms were clean and comfy. The pool are was nice but I thought the pool water was too cool and the hot tub was way too hot. But the kiddos enjoyed it and the balls too play with were a big hit. My only complaint is the service at breakfast. During busy times there should be two staff to help with the breakfast many times the forks and coffee were out.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear ivynona, Thank you for taking the time to share your feedback with the TripAdvisor community. We appreciate your input and will share with our team so that we may better serve you and future guests. Happy to see as well that the kids had a great time at the pool as the beach balls certainly have been a huge hit with our guests. Once again, thank you for writing and for being our guest. We look forward to seeing you and the whole family back in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Family Reunion"

5
15/08/2017

We were in the area for a family reunion and decided to spend the night instead of driving home. It was a nice break from our routine. This Best Western Hotel is unique because you can access your first floor room from outside by parking right at your door. Very convenient!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear marciat470, It was our pleasure welcoming you as our guest and could not be happier that you found our facilities comfortable and convenient. Thank you for joining us and for being our valued guest. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great place for the price!"

4
13/08/2017

Super friendly staff, descent location and spacious rooms. We stayed 4 nights. Super quiet, comfy beds and pleasant scent. The only down side was in the bathroom. The bath mat inside the tub was peeling and underneath it was covered in mold and mildew. Also the couch in our room was covered in stains. Other than that it was a nice stay. I would say over all it just needs a bit of updating and a deep clean.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Anonymous, Thank you for taking the time to share your candid feedback. Please accept my apologies for that you had not been 100% satisfied with the condition of your room but know that we appreciate your comments so that our maintenance team could address these issues for future guests. Thanks again for your review and know that our super friendly staff looks forward to welcoming you back as our guest in the near future. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Pleasant stay"

5
13/08/2017

We had an extremely pleasant stay at the Best western in Holland. The staff was friendly and helpful. The room was clean and they had a very nice breakfast. We stayed four nights while vacationing. The only thing we would've like to see different was to have a fan in the bathroom that worked. It got extremely hot while showering. We let the maintenance man know and he told us the switch in the bathroom doesn't work in any of the rooms. The fans are all connected to a big fan on the roof.

"Sad trip"

2
09/08/2017

Overall unhelpful staff, understaffed staff, older room, and was hoping for a nice weekend away, was not so much. Pool did not work, not enough (or any) food at breakfast, mud for coffee, just overall missing the mark across the board. Will choose Holiday Inn down the street next time.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Jenniffer B, Thank you for taking the time to review your recent visit with us. Please accept my sincerest apologies, as it appears we failed to meet your expectations. Trust that we will take your review to heart, as our guests' feedback is essential towards improving our overall guest experience. I welcome the opportunity to speak with you further in an effort to make this right. At your convenience, I can be reached in my office directly at (847) 464-8501. I sincerely hope you will provide us a another chance, as I am certain it will be worthy of a 5 star review. Once again, thank you for writing and for being our guest. I look forward to speaking with you personally in the near future. Warmest Regards, Brandon Massey Guest Relations Manager Best Western Plus Holland Inn & Suites Office Direct: (847) 464-8501

"relaxing with phenomenal breakfast"

4
06/08/2017

Room was very clean & well appointed.The hot tub was exceptionally nice & the bath towels provided were quite large.Added bonus was the adjoining patio where one could walk out,lounge in hammock or relax,smoke or whatever on outdoor furniture (which was all fenced in and private).included breakfast was phenomenal-eggs,meat,potatoes,waffles,bagels,muffins,yogurt,fruit,cereal.etc.however,after 9;20 OR SO ONLY item refilled was potatoes which were not empty. Breakfast was til 10:00 & most items were gone by 9:30.At 9:50 potatoes were refilled - nothing else.

"Nice room, pleasant stay"

4
03/08/2017

The room was a king suite. It was a good size. Had mini fridge and microwave. I don't usually use Best Western but this was a nice one. Breakfast wasn't great but it was ok. Pillows were not too comfortable. The room and common areas were clean. Parking was right out front.

"Wonderful stay in Holland"

5
01/08/2017

The staff at this hotel went out of their way to make every guest feel special. The best customer service in years. Very comfortable, clean, updated hotel. It was such a great stay and we appreciated the professional staff going out of their way with special touches to make our visit meaningful. We will definitely be back next visit to Holland.

"All the basics you need."

4
01/08/2017

This Best Western was reasonably priced for the location. The room was generally clean, the internet worked fine, and the breakfast had adequate selections for all family members. This is just what I look for on a family road trip with no surprises.

"Nice Place to Stay"

5
30/07/2017

We planned a weekend trip to visit the beaches and see some lighthouses. This hotel was centrally located to a lot of activities in the area. Very clean and comfortable. The staff were very friendly and helpful. Would definitely stay here again!

"Great stay!"

5
28/07/2017

Very clean, Scotty was so helpful to our group - above and beyond; Esmeralda was very friendly. Top notch staff and we'd return next time in Holland! The patio area was so nice for hanging out in the evening.

"Great value!"

5
27/07/2017

The pool area was really nice. There were several balls in the pool for the kids to play with, along with an infant float. Both of which were very much appreciated. Even had a hot tub, foozeball table, and hammocks! Staff was friendly and rooms were clean.

"Great Pool/Outdoor Patio"

5
25/07/2017

Nice, Clean Hotel. Awesome indoor pool with hot tub. Unlike other hotels, there is a washroom located within the pool area. Outdoor Patio has a grill area, 2 hammocks and tables. Ample hot breakfast. Is close to many stores, and restaurants. It is about 5 minutes to downtown Holland and about 10 minutes to some of the beach areas. Staff very knowledgeable about many of the tourist attractions in the area. Also has a guest laundry.

"Another good experience with Best Western"

5
25/07/2017

We are always happy with Best Western's and this was not exception. Very nice property (love the bear decor.) The staff was very friendly and helpful. Nice size rooms and very clean. Comfortable beds and pillows. Good shower. Breakfast was good too. Close walk to restaurants.

"Holland, Michigan BWPlus-"

3
25/07/2017

Front desk very helpful. Heated Pool very nice and relaxing. Room we were in could use new carpet. Internet available always a plus. Breakfast not bad, could use someone to help keep stocked other than front desk clerk (she was busy with other things).

"Very Pleased"

5
23/07/2017

Nice, clean hotel. Ample hot breakfast. Comfortable beds, clean rooms, and nice amenities. Only about 5 minutes to downtown Holland and 10 minutes to Lake Michigan. Located near lots of stores and restaurants.

"Nice Stay in Holland"

4
19/07/2017

Husband and I stayed in Holland 2 nights while traveling in Midwest area. Holland is a pretty lakeside town, very scenic area, nice downtown with shops and restaurants. The hotel itself is near rt 31, with several other hotels, nearby restaurants and stores (mostly chain stores), some within walking distance. It is not in the scenic downtown area nor near the lake, but within a short drive. Hotel is clean, and the staff friendly. There is indoor pool area, coin operated guest laundry on premises, coffee in lobby. Breakfast served in the a.m. We stayed in executive king. Room was HUGE! Bed was comfortable, and I liked that the sink is separate from toilet/tub area. There is a microwave and a mini fridge. Relatively quiet, although the a/c is always noisy, IMO. Hotel was full while we were there. Lots of families with children, as the amenities and free breakfast would be a good value for families.

"Better than Expected"

3
17/07/2017

The room was clean and the décor upgraded. The lower floor, outer door's locking mechanism wasn't working properly but managed to wiggle the door so we could lock it. The bed was comfortable and the stay was worth the pennies spent.

"Better than your average BW"

4
14/07/2017

Much more upscale than you normal Best western. Cheerful friendly staff. Clean well appointed room. Quiet AC unit. comfortable bed. Full breakfast with several options. My only issue was the water dispenser in the fitness room did not work. we were assured by staff that they would get right on it. Two days later they still had not "gotten right to it." They also had trouble keeping the cold water cooler replenished. It is the little things that make a difference

"Beautiful common and sleep areas, bathroom not so much"

4
13/07/2017

The good: It's very obvious that this place has been recently renovated. Beautiful, comfortable lobby, and the sleeping areas of the rooms are wonderful. The beds are comfortable. The pool water was warm and clean and the pool towels were bigger than the bath towels! The bathroom was roomy, with good water pressure in the shower. The free breakfast had a nice variety, the attendant was constantly refilling and cleaning things, and the area was clean and beautiful. The desk staff was kind and helpful. The not so good: The elevator was really slow and the door opened so slowly that I thought it was malfunctioning. There were some spots of mold or mildew on the bathroom ceiling. There was a sensor light blinking all night long in the sleeping area, and the door to the room was creaky. One tiny complaint about breakfast: I can't eat potatoes due to hypoglycemia and the only way I could get bacon was in the potatoes... it was all mixed together.

"Hotel Staff Best Part of Stay"

4
12/07/2017

Staff did an outstanding job of accommodating and meeting our needs. All staff were friendly and helpful. The physical aspects of the hotel were better than what would be expected from a 3-star hotel. I would not hesitate to stay here again.

"Staff responded quickly and kindly to issues"

4
09/07/2017

Hot water in sink wasn't working upon arrival as well as the TV remotes. These should be working upon arrival, but the staff was very responsive and kind to resolve them quickly. Overall, very nice hotel and I would go back for the price, but they have a couple items they need to ensure are all in order before a guest arrives.

"Excellent!"

5
08/07/2017

We stayed here while visiting Holland for my daughters wedding. We found comfortable beds, a clean room, quiet environment, a good breakfast, an awesome pool, and friendly service. What more can one ask for?

"Don't stay at this hotel"

2
07/07/2017

The keys don't work to get into your room. We had to go to the desk four different times to have it corrected. Then they finally figured out it was the batteries in the door that were dead. The carpet in the room needs to be replaced. The breakfast in the morning was a mess...there was food on the floor, they were out of cups, out of milk, the list goes on and on.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear jillhL2547DN, Thank you once again for taking the time to speak with me in detail regarding your recent visit. I regret that your stay had not been up to your standards and certainly not our own. We hear our guests' concerns and take them quite seriously. Although your stay was not perfect we appreciate your feedback and will use it as a training opportunity for our team so that we may better serve our guests in the future. Once again, thank you for writing and for being our guest. Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great stay"

5
05/07/2017

My husband, westie, and I stayed here over the 4th of July weekend. The hotel was busy, but the staff was great at attending to everything. Having breakfast included was a big plus, the microwave and refrigerator were great, the hotel was close to all attractions, the rooms were clean, etc. Overall, a great stay AND we got to bring our dog!

"Uncommon Hospitality"

5
04/07/2017

We stayed 2 nights and most hotel personnel are usually pleasant but this place has exceptional employees. Elizabeth was very professional and always had a smile on her face. She seemed to truly love her job. Any other staff we encountered were exceptionally pleasant also. The hotel itself was nice and clean. The bed was great as was the shower. Will definitely stay here again when in the area.

"feed back"

5
01/07/2017

staff was very helpful Services in the hotel. Should be cheaper. To do a load of laundry cost 4 buck plus soap Pop and chip to purchase was priced to high. Pool was perfect. Friendly staff. And shorten this survey part

"Under rated hotel"

5
29/06/2017

We were pleasantly suprised with this property. Very attractive "northwoods" feel lobby, amazing front desk staff, nice pool, and conveniently located in the middle of Holland with pretty much everything nearby.

"Excellent Hotel. Great staff and location!"

5
28/06/2017

Scotty and Alfred went above and beyond my expectations. Very clean hotel with a pool and breakfast included. I was staying here for work and they even printed documents for me. Scotty's dinner suggestion for prime rib was Crazy Horse Steakhouse. It was excellent! This is by far the best of Best Western I have ever stayed at. I will stay here again next time I am in Holland, MI. I would give this hotel and their staff an A+!

"June 21 thru 24 , 2017"

3
26/06/2017

1. NO VENTILATION WORKING IN ANY OF THE BATHROOMS, WE CHECKED. No vented fan, the A/C vent does not work in bathroom, I showed this to staff, and then we checked other rooms and they did not work either. 2. DID NOT HAVE A FULL BATHROOM, WE DO NOT LIKE SPLIT BATHROOM! NEED FULL BATHROOMS! We are not HALF A PERSON, AND WE DO NOT CLEAN UP HALFWAY! staff was professional and helpful. rooms were just average, so why is this a best western PLUS?

"Great staff and location"

5
26/06/2017

We had a large group for our baseball tournament in he area. The manager Tommy and Sonny were amazing and did everything to make our group feel so welcome. The patio outside was great by the pool and the conference room was a great space for our team to meet. The rooms are clean but could be updated down the road. The price was perfect for the area and the breakfast was great for our team. I would highly recommend this hotel due to the location and the amazing staff.

"definitely would go back"

5
26/06/2017

Great hotel. Pool for the kids was nice. The staff was FANTASTIC. The front desk staff amazing as well as the cleaning staff, breakfast staff, everyone was helpful, kind, great with the kids. I would definitely go back. Located near several good restaurants and shopping places in case you forgot something.

"Pleasant Hotel"

4
22/06/2017

This was our second stay at this Best Western and we will stay there again. It is very close to retail stores, good restaurants and attractions. There was a problem with the air conditioner the first night. We did inform the front desk, and when we returned that evening to our room only to find that nothing had been done to repair the AC in the room. The front desk clerk upgraded up to the queen suite immediately. We were pleased with the room upgrade. The breakfast was good, plenty of hot water for showers. Overall, a pleasant stay visiting family and friends.

"Staff is AMAZING!!!"

5
22/06/2017

All 3 front desk employees and any cleaning staff that we came in contact with were all VERY friendly. Front desk went above and beyond to make sure we were taken care of when our vehicle broke down on our trip including offereing late checkout since our car wasn't done at check out time. Would DEFINATELY recommend!!!!

"Best Western Holland"

5
20/06/2017

Very friendly and helpful staff. Scott, Jordan and Elizabeth went out of their way to make sure we were taken care of. Clean, well appointed rooms. Close to local attractions. A really good experience. Would definitely stay here if we return to the area.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear D8607DKelizabethb, Thank you for taking the time to acknowledge Scott, Jordan, and Elizabeth in your review. We are very proud of our team and appreciate every opportunity to publicly recognize their efforts. On behalf of them and the rest of our team I would like to thank you for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back in the near future. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"This is the best looking place in the whole area"

4
19/06/2017

The decor is fresh, the amenities are fantastic and the staff is great. Parking lot was rough but they're clearly resurfacing it to be as nice as the rest of the hotel which appears to have had a recent facelift. No place is a prefect 5 stars, but the value here is incredible and I'd recommend this place to anyone.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear nicholasv30, Thank you for your review and feedback of our facilities. My apologies for the condition of the parking lot but as you suggested this recently completed project was just the latest upgrade as we will never stop making improvements for our guests. You say no place is a perfect 5 stars but I will happily accept that challenge and look forward to your next visit and review. Once again, thank you for being our guest. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"First Stay"

5
17/06/2017

Overall a good experience. Should explain what time check out is, and when they stop serving breakfast. Continue it a little longer. If it ends earlier than check out. People were very nice and welcoming.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear lisakR1425YU, Thank you for your review and for being our guest. My apologies if our posted breakfast and check out times were not explained. Our complimentary full hot breakfast buffet is available from 6AM -10AM and check out is at 11AM. It is our intention that none of our guests will ever leave our hotel hungry. The extra hour extended to our check out time is to allow everyone time to enjoy their meal comfortably without having to worry about rushing their meal for the sake of checking out on time. Some folks even like to sneak in an extra nap before hitting the road. Once again, thank you for writing and come back and see us soon. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Good experience"

4
15/06/2017

The front desk and all the staff we interacted with were great! The breakfast was good and the pool was clean and warm. They offered good recommendations for local spots to have fun. The room smelled like it used to be a smoking room, but it was clean. Overall a great stay.

"GREAT STAY"

5
15/06/2017

Great staff and the hotel was very nice. Elizabeth worked hard at breakfast and was great . Drew at the front desk did a fine job. the room was nice and clean and comfortable..Anything that I had a question about was taken care of. It was also nice to receive a care package upon check in. I would recommend this hotel anyone.

"Best Western has come a long way, this hotel was fantastic!"

5
13/06/2017

Recently stayed here for 2 nights with my mom, sister, teenage nieces and 4 year old son. We had a suite with 2 double beds and a pull out couch. It was huge, with way more space than we needed. A small fridge, microwave and kitchen were in the room as well as a desk, large vanity and bathroom. We also had 2 TV's which was helpful with so many people. The hotel has a swimming pool which is really nice. it has a large shallow area, only 3 feet, so my 4 year old couch touch the ground while we played. The pool is clean and the are is well maintained. In this same room is a hot tub, a bunch of chairs and tables, a bathroom and even a Foosball table. Connected to the pool is an outdoor area that my nieces loved. it has a huge pergola with grills so you can cook out if you want. Plus it has tables/chairs and 2 hammocks strung up. They spent hours in the hammocks! The hotel lobby is pretty nice and it has some unique features that we just loved. They have a popcorn machine with freshly made popcorn available all day with all kinds of seasonings. They have coffee and flavored creamers always available. They also have a beverage always cold and available, on our trip it was pink lemonade. They have breakfast in the morning which is not anything special but its right in the lobby and you can make your own waffles, that was popular. They also offered what they call 'To Go Bags'. Which you could grab in the morning. Ours contained a bottle of water, an apple and a granola bar. It was a huge help to have this along as we visited local attractions. Beyond all of this, the hotel in general is very well kept and much nicer than I have come to know Best Western's. They have stepped up their game it seems. The best part about this hotel was how friendly the staff was. The front desk staff in particular was extremely professional and welcoming. I heard them compliment people, ask about their days, offer help in many different ways, and so many other appreciated services. They were really fantastic. Even the other staff we came across, such as the cleaning staff, was very very friendly. We were really impressed with this hotel and would recommend it to anyone visiting the area.

"Wonderful 3 day stay"

5
09/06/2017

I thought this hotel was an amazing deal for what we paid. We had a Jr. suite for just me and the wife and it was an amazing time. I was so glad that we picked this option. The people here were great with customer service and very helpful throughout the stay.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear chrisbQ1132WL, Thank you for taking time from your day to share your review. We cannot thank you enough for your kind words and look forward to seeing you back soon. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Awesome customer service!!!"

5
08/06/2017

My wife and i came to holland michigan for a getaway from Indianapolis. We were greeted by the front desk staff immediately. They were very helpful with all our questions. The Jr. Suite was plenty for my wife and I. We interacted with all the cleaning staff and they all would go out of their way to help. Then, I drove all the way home tonight and realized my keys were not here. Brandon immediately told me not to worry, because he found them and would get them next day delivered all the way to Indianapolis. I would recommend this place, it'd very clean and comfortable bed. We will be back

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Chris B, Words cannot express how thrilled we are to see that you had such a great time while visiting the Best Western Plus Holland Inn & Suites. We pride ourselves on providing exemplary customer service and happy to see that we did not disappoint. Once again, thank you for writing and for being our guest. We hope to welcome you and your wife back in the near future. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great place"

5
07/06/2017

Had a one night stay here. Place was VERY CLEAN and in great condition. Room was very nice, comfy. Bed was awesome to sleep in. Staff is fantastic. Great breakfast. We would definitely stay here again!

"DO NOT STAY HERE!"

1
05/06/2017

DO NOT STAY HERE! Would not refund the money due to a soccer tournament cancelling. We had every intention of staying but they would not budge on their policy when the cancellation was beyond our control. THERE WAS NO compromise. I even suggested one where we could go 50/50 and we would bring the boys back. Lots of colleges to visit in the area. NOTHING! This hotel is the most unsympathetic group I have ever met. Also the tournament cancelled 2 weeks before the event. You can't tell me that over Memorial Day weekend that those rooms would not have been booked. For goodness sake it is in beautiful Holland MI. Go ahead and enjoy the rooms that you got paid TWICE for!

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear mybj, We truly regret that circumstances beyond any of our control prevented us the opportunity to host your tournament. We had compromised by agreeing to waive the cancellation should we manage to re-book the rooms lost by your last minute cancellation, regretfully this was not the case. As you yourself planned the holiday weekend well in advance most travelers had done the same. In truth, it would be difficult for any hotel to do so in such a short time frame. I understand that in your unique circumstance you may feel that we lacked sympathy. However, the overwhelming response by our other guests is a testament of how we do business as well as our values. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Stay away!"

1
31/05/2017

Good location but rooms smelled bad and the air conditioning didn't work very well and struggled to cool the room down to a comfortable temperature. We could hear the people walking in the room above us and pretty sure they were just walking and not jumping around or trying to be loud. The toilet handle to flush was broken and the room just seemed dirty and not cleaned very well. I will not stay here again and do not recommend to any family or friends.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear adrian0523, Thank you for taking the time to review your recent visit to our property. Please accept our sincerest apologies that you did not find your room satisfactory and from your description neither do we. While these items failed to be addressed prior to your arrival we wish you had alerted us at any time during your 2 night stay. We are committed to ensuring our guests accommodations meet each of our standards and given the opportunity we would have immediately addressed your concerns. However, thanks to your feedback here we have already had our maintenance team correct each of these issues for our next guest. Once again, thank you for writing and for staying with us. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Nice Hotel"

4
22/05/2017

My husband and I spent two nights at this hotel and were generally pleased with the stay. Any complaints I have are because I inadvertantly chose a handicapped accessable room, with a roll in shower, which was very inconvenient. That, of course, is not the fault of the hotel, and this might have been perfect for a person with mobility difficulties. It was impossible to shower without soaking the bath mat, and getting water on the floor, even though there was a 2" or so lip on the shower area. There were also no hooks on the back of the door, which was inconvenient. The accessability issue aside, the bed was comfortable and it was a quiet hotel for sleeping. The breakfast was plentiful, but there wasn't a lot of room to eat. Thankfully, there was an overflow room for seating, close enough to return for refills, if desired. They do offer omelets made to order, but the wait time was 20 minutes, so I chose not to get one. My husband did, and wasn't pleased when it finally came. He said it was very blackened on the outside, and not very tasty. To be fair to the hotel, this was during the Tulip Festival and the hotel was full. It probably wouldn't be like this during a more down time. The location was easy to reach, and very convenient to downtown and other attractions. We would probably consider staying here again, if in the area.

"Great stay"

5
21/05/2017

We enjoy this hotel. It has a fabulous breakfast that is included. It's a nice hotel in a good location. There is lots of shopping nearby and your choices for food are many. It's well maintained and the staff is very friendly.

"Great stay"

5
19/05/2017

The people were very friendly and helpful. The jet tub was great after a long road trip. The bed very comfortable and room clean. We enjoyed the breakfast the morning before we left. We stay here again.

"Good hotel"

5
17/05/2017

Very good hotel,the only problem was a dog making little noise next room,breakafast was good ( was included in the price) overall was very good. I will stay in this hotel again, A will recommended to my friends.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Joel P, Thank you very much for your recent review of our property. We greatly appreciate your recommendation and feedback. Thank you for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back again. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Stay here in Holland"

5
17/05/2017

Clean and great attention to detail in clean rooms. Very friendly staff willing to help with an thing wanted. Good location and a quiet place for a good night's sleep. The fitness room was clean and everything was in working order.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Garth J, We are very proud of our Housekeeping / Front Desk teams and attention to detail will always be one of the cornerstones of our training program. Thank you for noticing. Hope you had pleasant travels home and we look forward to your next visit to Holland, Michigan. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Excellent Customer Service"

5
14/05/2017

The front desk personnel, Caleb, Elizabeth and Scott, are the most courteous, friendly, helpful and upbeat staff I have ever encountered. Excellent! The room was pleasant and comfortable and the breakfast was definitely a step-up from most continental breakfasts.

"Great staff...but, very poorly managed"

2
13/05/2017

We arrived shortly after check-in time (3:00) and had to wait until 4:15 for our room to be ready. The room appeared clean upon entry, but on closer inspection, we found it actually quite dirty. The carpet looked as if it had not been really cleaned in a long time. The bedspread was stained, which I understand could still have technically been "clean," but it does not leave a favorable impression. The front desk staff was friendly and nice, but seemed to have very little information about area attractions, restaurants, etc... As far as the (included) breakfast goes, I considered it to be quite below average in quality. Quantity seemed good at first glance, but what looked like muffins from Costco or similar (wrapped individually as in a convenience store) were unappetizing and "cheap." There were two gentlemen making omlettes, which seemed O.K., but for me did not make up for the rest of the below average fare offered. I am sorry to say that I cannot recommend this hotel to others because I would not stay again.

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear persnickety1031, Thank you for taking the time to review your stay and share such candid feedback. We are truly sorry to see that you were not fully satisfied with your stay. Please know that we value your thoughts and intend to use your feedback to improve our services and training. Although you've indicated that you were indifferent toward returning I would like to welcome you back as your continued feedback would be a great indicator as to how well we respond to our guests' concerns. Once again, thank you for writing and for being our guest. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Very nice, and not like all the others (in a good way)"

5
11/05/2017

We've stayed at a lot of Best Westerns, but never one like this. You can tell that it's different as soon as you pull into the parking lot and see the carved black bears climbing up the building and the large carved bear by the door. The floor in the lobby is charming: tiles that have moose, bears, and the like on them. The front desk and the breakfast room continue the up-north, rustic feel. The ceilings are lower than usual on all three floors, but we didn't mind that at all. It added to the cozy, rustic atmosphere, and made walking up the stairs easy when we didn't feel like taking the elevator. Our room was spotlessly clean. There were lots of nice towels, a curved shower bar, and a spacious refrigerator. The wireless internet was the fastest of any hotel we remember. The young men who checked us in and did maintenance in the evening were delightful. We had trouble with our TV, and they did everything in their power to get the thing working. It suddenly started working, so everything was fine. The blankets on our bed were nice, but slippery! They slid off the bed during the night. If we stay there again, I'll tuck them in! There was no gluten free cereal at breakfast, and there were so many things that contained gluten right next to foods that I could have eaten (like the eggs) that it made me nervous about cross contamination. Stocking gluten free cereal would be nice. Overall, this is a very nice hotel that we would visit again.

"Superior service"

5
11/05/2017

VIsited Holland, MI, for the Tulip Festival on May 8 and 9, 2017, with a group of 40. We were greeted on the bus by a young woman, I think was Elizabeth, who was energetic and affable. She was genuinely (not "seemed") interested in welcoming us as a group to the Best Western. As we disembarked the bus, one of our group started to trip and Scott anticipated it from where he stood (holding open the door for us) and grabbed her so she didn't fall. Once inside the motel, the friendliness and helpfulness continued with other staff. "Anything you want, we'll get. Just let us know." Several people in our group made friends with the staff, learning about their individual situations and desires. I've traveled all over the Americas and Europe, stayed at places as posh as Ritz-Carlton's (Paris, St. Louis, and so on) and have never seen as friendly and happy a staff a staff as I experienced at this Best Western. Kudos to BW. Rooms are average. Decor was attractive. Thankfully, the fridge didn't keep me awake. Note to BW: Make this staff your trainers.

"Tulip festival visit"

5
11/05/2017

the most important aspect of this trip requested during the initial reservation was totally ignored - that being a request for a first floor room to facilitate special needs, I would not have booked this stay here otherwise. Everything else about the stay was terrific especially the staff.

"Hotel is Clean, Employees are friendly"

2
11/05/2017

My two lady friends and me were in Holland for the Tulip Festival. It was not my first choice of Hotels, but the other closer hotels were all booked up. That said, the drive to town, about 3 miles. Wasn't bad and once you were there you could walk the town and grab a trolley to take you to the tulip attractions and various tours. I gave this hotel 2 Stars but I feel they have a long way to go for a 4 star rating. I will first list the good things about this hotel because they deserve credit for what they do right. First the Hotels desk clerks were very nice and did try to be helpful. The Hotel was very cleaned and well maintained, the complementary breakfast was good and there was a variety of food selections, including a omelet bar. There was also an inviting looking pool inside. Now for the Downside of the hotel which are numerous! First of all, our check in time was 3:00, and our rooms were not ready until after 5:00. Leaving us and many guest to fend for themselves while waiting for their rooms to be available. We felt this was unacceptable and my friend demanded a discount for our inconvenience which they gave us. We thought it would be nice to have a cup of coffee in the lobby while we were waiting, but the coffee was cold, and so was the water for tea. There should be hot coffee and tea at all times in the Lobby!!! The young men at the desk were nice, and although they tried they were not not very helpful. I feel they need more training in customer service and there should have been a manager around to supervise them.. all-in-all, I think the hotel was poorly run. The management is at fault, and should have been better prepared for the busy Tulip Festival season. I would not stay here again. They really should get their act together.

"Horrible management "

1
10/05/2017

Management sucked, the employees were great but I saw how the management treated its employees and I was in shock! One employee I saw walk off crying after their higher up manger had yelled at her. Definitely not something I was expecting in such a family friendly area. Other than that room was clean pool was nice and food was great! Just feel like something fishy is going on with the management.

"Our favorite hotel in Holland Michigan"

5
04/05/2017

Our favorite hotel in Holland Michigan! Staff is exceptional and very friendly and welcoming. Anything you need they will get for you. The daily buffet breakfast is very good. The beds are very comfortable and the sheets are soft. There is plenty of parking and the hotel is located close to everything. Pool area is clean and very nice. Exceptional value for the dollar.

"Reunion weekend"

5
04/05/2017

At check in we were given a "snack pack" which was very nice! We found the staff to be very friendly and accommodating. The room was clean and neat. Everything functioned normally. Expected the hairdryer to be hanging with the iron but it was actually in the bottom drawer of the cabinet under the TV. Only one complaint: the room next to ours (adjoining) was rented to a man with a dog. Would have been okay if the dog hadn't been a yipper, and woke us up at 7AM on Sunday morning, followed by someone playing with the dog and its squeaky toy.

"Very fine"

5
04/05/2017

I read a few of the other reviews and I wonder if I stayed at the same hotel. When I rate a hotel, I base my stars on how well they do what they do. It's not a 5 star Ritz but to me it was a 5 star Best Western. It was reasonably priced, close enough to the highway and to the town, and the room and bathroom were completely clean. I too had Rhonda to check me in and she was helpful and efficient. My impression on entering the room was... ahhh, ok good... and I didn't have need to change it. There was a clean mini fridge, microwave, and 4 plump pillows on the bed. There was a small coffee machine but given that there was full coffee service in the vestibule downstairs, I didn't bother with it. When I discovered I had not brought my phone charger, I asked at the desk if they had one they could lend me and the management team member tracked one down for me. Breakfast in the morning included cereal, eggs, bacon, breads, omelets, coffee, juice and who knows what else. I have stayed at many hotels that, at best, served coffee and a cold bagels. So not to negate other's experiences but mine was well worth what I spent, the other guests that I saw seemed to be smiling, and I had a good night sleep.

"Here for granddaughter's play"

5
03/05/2017

Arrived early for our check-in and was dead tired. Given an available room and it was all uphill after that. Front desk was terrific, room and other areas were very clean, breakfast was spectacular, and we just had a very rewarding time. Would stay here again if the opportunity presented itself.

"Night away"

5
02/05/2017

The front desk staff (Brandon) was very nice and helpful. The omlet chef was very fun the next morning. The room was very clean. The bed was comfortable. Slept very well. It is very well located. Close to town and attractions, but far enough away to avoid much noise

Brandon M, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear G8574LCpatriciab, Thank you for your time in sharing your feedback with the TripAdvisor community. It was my pleasure welcoming you as our guest and truly appreciative of your feedback. Trust me, our made to order Omelet Station is almost as much fun for us as it is for our guests. We hope to welcome you back over the summer as we are kicking off Live Music events and grilling on our Outdoor Patio. All provided complimentary to our valued guests. Once again, thank you for writing and for choosing the Best Western Plus Holland Inn & Suites. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Very nice"

5
27/04/2017

We spent 2 nights and were very happy overall. We were upgraded to a King suite which was a nice bonus! Hotel was very clean and staff went out of their way to make sure we were happy. Very nice stay!

"Weekend in the Lakeshore"

5
24/04/2017

After a nice scenic drive I enjoyed a bite to eat and checked into this great hotel. I have stayed here several times and i always feel welcomed. The pool has late hours so your always welcome to swim. They have updated many furnishings this place is awesome.

"Great experience"

5
24/04/2017

Everyone made the stay an enjoyable experience. We were here for my daughters wedding and reserved 4 rooms for the family. The staff were absolutely helpful and went out of their way to make sure we had all of our needs met. Very much will stay here again.

"Now that's hospitality!"

4
23/04/2017

Stayed one night with my daughter while visiting Hope College. Scott upgraded us to a jacuzzi room, offered to bring in our luggage and was very friendly and welcoming. Complimentary snacks and beverages in the lobby were appreciated and the morning breakfast was just perfect. The hotel is older, but for the price and service, it can't be beat.

"Great hotel"

5
21/04/2017

Loved staying at this hotel. Great location. Very close to Holland Beach and even closer to downtown. Everything you need is in walking distance. Best Western is always my choice wherever I travel. The hotels are always clean and staff is friendly.

"Upbeat fun place to stay"

5
20/04/2017

First, the front desk staff are amazing, fun and personable. This hotel has a warm cottage feel. compfortable rooms and beds. A better than average breakfast. A nice pool area with a time alotted for adults only. The internet has been dependable during my stay. A couple places within walking distance to eat. I would stay here again.

"Wonderful service at a great rate!"

5
19/04/2017

Every time we stay we are impressed by how friendly and helpful the staff is. When you add in a nice pool and a wonderful breakfast at great rate it ends up being the perfect hotel for a quick family get-away or out of town guests!

"Great family hotel with super-friendly staff"

5
18/04/2017

Super easy check-in/check-out (using BW points). Polite and helpful staff, all staff at reception, breakfast, and house-keeping were very friendly and cared well for their guests. Super-comfortable beds with clean linen. Rooms done daily, new towels provided daily, and more towels provided when our kids were using swimming pool. Hot tub and swimming pool had warm temperatures for kids (and adults) to relax, and acceptable water temperature in bathroom showers. Internet worked great. Mini fridge and microwave useful for families with kids. Lastly, very nice breakfast with a variety of foods, especially the "Omelet Station". What can I say - it was the best omelet we've had in a while. The cooks were always smiling while taking orders and delivered omelets to the guest tables. Cheap food and shopping within walking distance, countless family-oriented restaurants and fast-food chains, plazas and boutique shops, convenience stores, gas stations, Walmart, Lowe's, Old Navy, etc. First visit to Holland but seemed like a safe city for families with kids/teenagers and Best Western made our stay unforgettable. Will certainly be returning to BW Holland. Recommended A+

"Great Stay"

5
15/04/2017

The facility was clean. The front desk service was friendly and helpful. One of the nicer and warmer indoor pools I have been in. We really appreciated the private room entrance that made it very pet friendly.

Brandon M, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear K9470xxjoek, Thank you for your time in reviewing our hotel and sharing your wonderful feedback regarding our 24 Heated Indoor Pool & Jacuzzi and friendly staff. We take pride in ensuring our guests enjoy all the comfort and convenience we can provide. Once again, thank you for sharing and for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back soon. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Friendly staff, nice hotel for reasonable price."

4
10/04/2017

Basic but nice, quiet room, with all the standard amenities. Very friendly and helpful staff, with good recommendations. They were even cooking fresh breakfast, which I haven't seen much at other similar price hotels. Fair selection of breakfast food otherwise. Pool is nice size and comfortable. Very family friendly.

Brandon M, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear pattygatc, Thank you for your review and for sharing your feedback with TripAdvisor. I am happy to see that you took advantage of our Homemade Omelette Station. It is a brand new service we added to our complimentary breakfast buffet and our guest feedback so far has been phenomenal. We are listening to our guests and constantly adding to our facilities to ensure we remain an ideal destination while visiting Holland, Michigan. Once again, thank you for review and for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back soon. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great hotel"

4
10/04/2017

We had a great time at a great location. It was really close to a lot of restaurants and other ammenities. I would definitely recommend this hotel to family and friends. The weather was also great and close to downtown.

Brandon M, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Cassie A, We are truly grateful for your kind words and for sharing with the online community. Indeed, there are many excellent parks, beaches, and family friendly sites in Holland and we are glad to see that you had time to visit some. Hopefully we will get to see you back during Holland's famous Tulip Time as we are just a short distance away from all the main attractions. Once again, thank you for your review and for being our guest. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Owner is terrible even calls guests names"

1
10/04/2017

Service was terrible. I went to deal for food and was told to go back up to my room that I was not allowed in lobby because of my cancer he didn't want anyone seeing me because the rest of my hair is falling out.

Brandon M, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear lesliemH8375TO, I feel it is necessary that the TripAdvisor community have the opportunity of an informed decision and be provided an accurate account of your review. Unfortunately, you were asked to leave the breakfast area due to your excessive use of profanity while small children were present. We understand that you have a choice of lodging and wish you the best in all your future travels. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great Motel"

5
09/04/2017

All employees are are amazing. Motel is very clean. Pool is wonderful. We stay here often when in the holland area and we are pleased every time.The breakfast is also very good with a large variety. Thank You

Brandon M, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Cooper51412, I cannot thank you enough for your praise and acknowledgement of our friendly staff. It is our absolute pleasure to continue welcoming you back to the Best Western Plus Holland Inn & Suites. You mentioned our breakfast variety and hope you had a chance to try our brand new homemade omelette station during your most recent visit. If not, I would highly recommend checking it out the next time you are in town. As you know, you will never leave our hotel hungry. Once again, thank you for your review and being our loyal guest. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Great hotel at reasonable price"

5
08/04/2017

Kids were on spring break and we wanted some place local to enjoy the pool/hot tub and not have to clean the house! The staff was very friendly and helpful. Pool was warm (and open 24 hours!) and hot tub perfect, with nice music playing in the background.

Brandon M, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Lisa H, On behalf of our team I would like to thank you for reviewing our hotel and sharing your experiences with the online community. We are pleased to see that your family had enjoyed your stay and made use of our 24 heated indoor pool and Jacuzzi. We can't wait to welcome you back to the Best Western Plus Holland Inn & Suites for your next 5 Star experience. Yours in hospitality, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

"Fabulous"

5
23/11/2016

Everything was wonderful, bath water pool, hot tub very hot with great jets. Rooms were very comfortable and so were the beds and pillows. Staff was over the top helpful and accommodating. Breakfast was delicious. We are definitely going back there to stay!! Loved the atmosphere!

"Great experience"

5
15/11/2016

BW+ accommodated my men's and women's college cross country team during an NCAA championship meet in the area. We could not have had a better experience. Check-in and check-out were graciously, efficiently and professionally handled. The staff was courteous, friendly and welcoming. The rooms were quite nice; breakfast items were plentiful, varied and perfect for pre-race. We were even given Grab & Go bags at check-out for post-race snacks. And, you were quite conveniently located for everything we needed to do. Thanks for taking a level of stress out of having a team on the road. Head Coach

"Family trip"

3
12/11/2016

The staff is wonderful and very helpful. Room ok. They could've been cleaner. Pool was cold, but staff tried to figure that out. Continental breakfast was delicious. Wi-if did not work for us. I did like that the rooms were quiet.

Carlos S, Regional Manager - Corporate at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Hello Gambrel7, Thank you for taking the time to leave us a review. We will definitely pass on your comments praising our staff to the team on being very helpful. I'm saddened to hear you experienced some concerns regarding our Housekeeping department, and if possible, I would like to speak with you further so that I can make it right. We are unfortunately in the process of upgrading our wireless internet infrastructure throughout the building, and have had technicians in the hotel installing the upgraded equipment. We are migrating over to fiber which will enhance our guest's connectivity and speeds tremendously. We do maintain the pool water temperature at a comfortable 84 degrees. My apologies the staff was not able to make the water temperature warmer for you. Please feel free to give me a call in my office if I can be of any assistance. We would like to offer you back to our hotel to give us a second chance at a reduced rate with a complimentary upgrade to a suite. I can be reached directly at (847) 464-8500 ext. 408. Warmest Regards, Brandon Massey Regional Manager of Hotel Operations The Best Western Plus Holland Inn & Suites

"Unsafe Conditions and over billing"

1
04/11/2016

I stayed at this hotel back in September. When we arrived the bathroom light was not working and the entrance door to the room from the exterior was not working. This is the reason we booked this hotel was for easy access. When they changed the light bulb they did not attach the light properly and it crashed and broke into pieces all over the bathroom floor. Needless to say with children in the room we had to depart early before checkout. Then over a month later they charge the room fee and add extra charges for a dog. We did not have a dog!!!! Called manager 3 times no response. He was busy with an inspection of the hotel.

Carlos S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Ms. Crandall, thank you for your candid feedback and for bringing your concerns to our attention. We take your feedback very seriously, and as previously discussed with you over the phone, we have taken the necessary corrective measures with our maintenance team to address your concerns. I can understand your frustration, and again I apologize for any inconvenience. I know our Guest Relations Manager, Carlos, was able to provide you compensation for failing to meet your expectations. We also have waived the Pet Fee due to the inconvenience you experienced. I know you have also been in contact with Brandon Massey, our Regional Manager, who also offered additional compensation on a future stay. Again, Ms. Crandall, thank you again for your feedback and I hope you will allow us a second chance and stay with us again in the future. Warmest Regards, Toni Ellis - Manager Best Western Plus Holland Inn & Suites (Office) 847-464-8503

"Comfortable, affordable lodging."

4
30/10/2016

I needed to find a room last-minute; called Best Western, and booked one for a reasonable price. Room was spacious. Bed was comfortable. And the complimentary breakfast and coffee were exactly what I needed to continue my road trip.

Carlos S, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank you for responding. I am so glad that we were able to assist you in your lodging needs. I do hope that you really did enjoy our complimentary hot breakfast. Thank you for noting the spaciousness of our rooms, and our comfortable beds. I hope that the next time you find your self in Holland that you will stay with us. We would love to have. you. Carlos Soler Property Support Manager. Phone: 847-464-8503 Email: [email protected]

"Best Hotel in Michigan!!"

5
30/10/2016

I stayed here for 4 days in late October 2016. The hotel is made to look like a lodge. They have a fireplace in the lobby. They had beautiful stone and wood work outside, as it was inside, the hotel. I really like the wood carvings of the bears and animals that they had. They also had carvings of bears climbing the balconies at the hotel which I thought was a cute touch. The room was very large and spacious. We had a double bedroom. I had a microwave, a coffee maker, and a mini fridge. The bathroom is very nice and the water pressure was great. It's a very clean hotel. Breakfast was excellent. They had a large variety of items to choose from: eggs, waffles, cold and hot cereal, yogurt, juice, muffins, etc. The staff was excellent by far the nicest and most helpful staff I have ever encountered in my travels. Two staff members in particular, Elizabeth and Patrick, from the front desk were extremely nice and helpful. They were also very knowledgeable about the sites and attractions in the area. Elizabeth always made sure there was fresh coffee for me in the lobby after I mentioned that I was a coffee aficionado. Little things like remembering that make my stay so much better. Overall, I would definitely recommend anyone in the Holland, Michigan area to stay at Best Western Plus. I've stayed at many hotels, and this hotel is the most visually appealing, cleanest, and friendliest hotel I've ever stayed at, by far.

Carlos S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank you so much for taking the time to fill out this review. I am so glad to hear that you enjoyed your stay here at the Best Western Plus Holland Mi. If you ever Find yourself in the Holland MI area please consider us for your lodging needs. And once again thank you for letting us know.

"Nothing fancy but a great value"

3
18/10/2016

This inn fit the bill after a 3 hour flight to Chicago followed by a long drive around the tip of Lake Michigan to Holland. The beds were excellent and provided a good night's sleep after a long day. Close to downtown Holland with a large mall across the street. A very good value.

Carlos S, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear John P, We are so happy to see that we were able to provide a comfortable experience after such a long travel time. Hopefully you found time to relax in our 24 hour heated indoor pool and Jacuzzi or lounge in one of our patio's hammocks . Thank you for writing and for choosing the Best Western Plus Holland Inn & Suites. We look forward to welcoming you back as our guest. Yours in hospitality, Carlos Solar – Guest Relations Manager Best Western Plus - Holland Inn & Suites Direct: (847) 464-8503

"stay here"

4
17/10/2016

Nice hotel, quite location,friendly desk help, close to highways and shopping. Comfortable bedding, clean rooms with refrigerator and microwave. Standard hotel breakfast was ample and hot. If given a choice to return to this hotel, we would stay here again.

Carlos S, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank you for responding. I am so glad to hear that you enjoyed our hot breakfast. It is always nice to hear that our desk staff was friendly and able to help you with anything. Also pleased that you noticed and took advantage of our location. With shopping just accross the street and several restaurants with in walking distance. Should you not want to eat at the hotel you can always just cross the street and pick something up there. We would love to have you come back and stay with us again. If you ever findyourself in the Holland area please drop on by and stay with us, where you are more than just a hotel guest you are a friend. Carlos Soler Property Support Manager Phone: 847-464-8503 Email: [email protected]

"Not worth for the price"

3
17/10/2016

Rooms Rates are same as other Good Hotels next door but not the quality. AC was noisy all night, Free internet doesn't connect at all, definitely needs remodeling, Indoor Swimming pool was OK. Location is good though.

Carlos S, Guest Relations Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank you for responding. We appreciate all responses. I am so sorry that you did not enjoy your stay with us. The hotel is designed to resemble that of a lodge. I will however talk to our maintence department and investigate that of the noisy air conditioners, and find out why during your stay the interner was not functioning. Our internet is usually very reliable. Once again thanks for responding, and letting us know. Carlos Soler Property Support Manager Phone: 847-464-8503 Email: [email protected]

"The bathrooms need a remodeling"

2
16/10/2016

The hotel staff was very friendly, but the bathroom needs to be completely remodeled. Dated and dirty was our bathtub/shower and the tile floor needed a good cleaning. Also, the couch in the room need a good cleaning, I did not put my suitcase on it with the number of stains on it. The room needed a new mattress and bedding as well.

"Would not stay here again"

3
15/10/2016

I would not stay at this hotel again. I was disappointed in the lack of care from the customer service/check in counter. The hot tub and pool were not working, but it was the one thing I was looking forward to. Staff were not too friendly. They weren't rude, just not friendly. The water pressure is too low. It was just not a good experience here for my family.

"Below par"

1
13/10/2016

They started off with no one at the desk for 5 minutes after our arrival, then they put us in a handicapped room without asking. The room was non smoking but smelled of Febreeze. Liked that each lamp had 2 electrical outlets--handy for devices. Internet was sub par--kept kicking me off. There were no blankets in the room. I wouldn't stay here again.

"good but needs repairs"

4
09/10/2016

Room was clean and comfortable and hotel staff was friendly and eager to help with any questions or needs. Only downfall to my stay was the need to use the fitness center and machines and TVs needed repaired. This is a busy older/updated motel and is comfortable and attractive but should keep things maintained for the business they do there.

"Great service, clean, comfortable rooms, great value overall"

5
08/10/2016

We booked two rooms for two nights at this location, while on business. The hotel has been recently renovated and we found the rooms to be very clean, nicely appointed and our stay was comfortable and uneventful. Great service from friendly, accommodating, and helpful staff. We couldn't have asked for anything more.

"Passing through Holland Michigan"

3
04/10/2016

Located on a very busy highway and hard to get to due to construction but will be good when construction completed. Helpful friendly staff. Needed directions and directions given by phone were clear and helpful. Very patient desk clerk. Facilities average but good Best Western quality. Rooms clean and secure.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Larry K, I am delighted to hear you had a pleasant stay. Thank you very much for your feedback. We very much appreciate your positive review of the staff. We take pride in our level of service and I will be sure to share your comments with the team. I would also like to take this time to apologize for the road construction. Unfortunately, this is affecting several of the local businesses, but I agree with you when it is completed it will be very useful. Thank you for the positive feedback regarding how “clean” and “secure” our guest rooms are. Guest satisfaction really is important to us. Again thank you for sharing your comments with our other travelers. We look forward to serving you in the near future. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Fall in Holland"

4
03/10/2016

Lovely hotel with warm atmosphere, good service, clean and well appointed rooms. Had not stayed here before, but traveled to Holland several times. Would certainly return and the warm breakfast offered with your stay is good, well presented and the area pleasant just as the comfortable lobby seating area.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Paulette G Thank you for your 4 star review. We really appreciate you taking the time to give us positive feedback regarding our hotel and staff. From your review it looks like you were able to enjoy our hot breakfast buffet, which always makes us happy to hear. Thank you for recognizing the “good service” of the staff and the “warm” atmosphere of our hotel. We do our very best to create a great customer experience. Thank you for sharing your feedback with our Trip Advisor community. We do hope your travels bring you back to the Holland, Michigan area in the near future and we look forward to having you stay with us again. Thanks again and have a wonderful day! Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Great Hotel"

5
01/10/2016

Great Hotel , Customer service was fantastic and the breakfast the best I have ever eaten at a hotel 6 stars would stay there anytime. The atmosphere of the hotel was the greatest expessially seeing the little wooden bears all around the building

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Patrick S Thank you for your 5 star review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our full hot breakfast buffet, the positive feedback regarding the décor (wooden bears) that decorate our hotel, and especially our friendly staff. We appreciate all the wonderful comments you made regarding our hotel and staff. It appears you were able to utilize some of our amenities, which always makes us happy to hear, as we want to be a destination not just a place to stay. Again thank you for your review, and I hope you will come back and visit us soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Good medium priced hotel"

4
24/09/2016

The location is good depending on what you are doing in Holland. It is next to a mall so there are many restaurants nearby. The room rates are reasonable. It is pretty standard for a Best Western and it is well maintained and clean. I had a room on the back side so I was away from the parking lot and overlooked a green area. Good complimentary breakfast with both hot and cold items. Staff was friendly and helpful with recommendations and directions. Hotel is close to Dutch Village and just a few minutes from Windmill Island. I would recommend it.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Mike R. Thank you for taking the time to write such a thoughtful and kind review. We are so happy that you enjoyed your stay. Holland, Michigan has several attractions to offer all our guest of all ages. Our location is great to where you can enjoy all of the local attractions and restaurants. One of my favorite attractions is the Big Red Lighthouse. I would like to take this time to thank you for the compliment regarding our friendly and helpful staff. It is always refreshing to hear that customer service stands out in a guest visit. I will be sure to share with the team your review. On behalf of our entire staff we would like to thank you again for choosing our hotel. We truly look forward to taking care of you on your next visit. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Absolutely Fantastic"

5
21/09/2016

The room was very clean, the staff was incredibly friendly and helpful, and the breakfast was delicious. I would highly recommend this to a friend, and I would gladly stay at this hotel again! I didn't have a single complaint!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Dillon M Thank you for your amazing “5” star review. Thank you for the compliment regarding how “very” clean our guest rooms are and how “delicious” breakfast was. Thank you for recognizing the efforts of our staff. It really means a lot when a guest notices our customer friendly staff. I will make sure to share with them your positive mention regarding how “incredibly” friendly and helpful they all are. Words such as yours mean so much to our team, and I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. I will ensure that your review is shared with the entire staff. Thank you again for having staying with us and we look forward to seeing you back again in the future. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Staff needs better training and better organization skills"

2
13/09/2016

A lot of smaller (unrelated) issues made this stay an unpleasant one. Arrived at 3:05 pm and had reservations for two rooms. First thing I was told by front desk is "oh, those rooms are not ready". Then she proceeds to actually check the computer, and asks a co-worker to "go check if the rooms are ready..." and turns out the rooms are in fact ready. I was the only person at the front desk, yet it takes almost 15 minutes to check in. Requested a crib for our 1 year old toddler well in advance. Asked about this after checking in, and was told we'd send one right up. She asks another co-worker to get a crib in the room, who reluctantly agrees after making a grumpy face... right in front of me. One hour later, no crib, and I go down to the front desk to check, and was told "oh sorry, we don't have a crib available right now".... Huh? Luckily we had a King bed and there was enough room for the baby to sleep between us. On the positive side, the "Jr king suite" was large and clean (although bathroom seemed like something from a roadside motel), and breakfast was ok. Service wise, I would expect more, especially for the prices they are charging. Have stayed at plenty of Best Westerns across the country and this is actually the first time we've been disappointed.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Adkx Thank you for the candid feedback. First I would like to say on behalf of the entire staff her at the Best Western Plus, we apologize for any inconvenience we might have caused you during your stay with us. It is very disheartening to hear that you were not impressed with your stay at our location. We really strive to create an exceptional guest experience and we all take it to heart when we do not achieve that. I was disappointed to hear that your impression of our front desk staff was that of disorganization. I assure you we strive to provide better service than what you experienced. I would love the opportunity to speak to you directly and apologize personally for all of the issues you experienced with your stay. Please contact me at your earliest convenience. We welcome any opportunity to improve. I appreciate you taking the time to let us know about your experience, as this is the only way we can truly improve as an organization. Again, please except our deepest apologize for any inconvenience we might have caused you. Thank you again for your review and have a wonderful day! Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Very Pleased"

5
12/09/2016

Stayed 2 nights. Breakfast was standard fare. Room was very nice, updated carpet, pillows, bed was comfy. Staff was very pleasant and helpful. Pool was excellent and warm. Hot tub was not open, but didn't care. Everything nearby and even walkable. Beach close. My only compliant was the bathtub as others in reviews have noted. They tub was gross and felt like I was going to fall. Also, housekeeping didn't clean it during their service, there was sand left in it.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Cynthia E Thank you for your review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our comfortable guest room amenities, the location of the hotel and especially our “very” pleasant and helpful staff. We appreciate all the wonderful comments you made regarding our hotel and staff. It appears you were able to utilize some of our amenities, which always makes us happy to hear, as we want to be a destination not just a place to stay. I would also like to apologize on behalf of all of us here at the Best Western Plus – Holland, for falling short on providing you a working hot tub. I'm happy to report that the hot tub has been repaired and is up and running. Please except our deepest apology for the inconvenience. Again thank you for your review, and I hope you will come back and visit us soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Recently remodeled"

3
08/09/2016

When we first arrived our key wasn't working to our outside door (the room next door had a working outside door). We had to go in and use the inside door. Inconvenient, but when we got in our room it was clean and the beds were comfy. The carpet, linens, and decorations were all new and modern looking. The light in our bathroom wasn't working. They promptly sent someone down to replace the bulb. The next morning though, as we were going down to breakfast the light fell out of the ceiling and broke, the lightbulb was shattered across the bathroom floor. We told the front desk and they were going to send someone down to clean it up as soon as we had all our belongings out. The breakfast was great, there was a staff member constantly replacing, and filling up the food.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Kara C. First I would like to say thank you for staying at our hotel. We were thrilled to read such a great compliment regarding the cleanliness and maintenance of the hotel. It is always exciting to read that a guest found the hotel and guest rooms to be clean and comfortable. I would like to apologize on behalf of all of us here at the hotel for falling short of providing you with a functioning exterior door. We have looked into both the bathroom light fixture and exterior door and corrective measure are being taken to correct the issue. Thank you for the positive feedback regarding our hot breakfast buffet. We have a breakfast attendant that specifically fills all food items during breakfast and keeps every item well stocked. Thank you for recognizing our efforts. Guest satisfaction is truly important to us. If you are ever in the Holland, Michigan area in the future, please don't hesitate to reach out to me directly, as I would love to make a reservation for you personally. Thanks again and Have a Wonderful Day! Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Nice hotel !"

4
07/09/2016

I read a lot of the reviews and a lot where really negative and I am not sure why. It was clean and well kept . The pool was nice and they even had some hammocks on the back patio . A good deal for the money and breakfast had a lot to offer . I say stay and enjoy .

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Angela D., Thank you so much for such a positive review. We can't thank you enough for the positive comments regarding how clean and well kept our hotel was during your visit. We really do take pride in the cleanliness and appearance of our hotel. I was so delighted to hear that you were able to utilize many of the hotel amenities (pool, hammocks and back patio area). Thanks for the positive comment regarding our breakfast selection. We do have several choices to choose from and we were truly delighted to hear that you enjoyed our hot breakfast buffet. Again thanks for all the positive comments you shared with our trip advisor community. We look forward to your next visit and please come back and visit us soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Very comfortable and clean"

4
07/09/2016

The hotel was clean, the staff was very courteous and helpful. The pool needed some cleaning but considering it was Labor Day weekend and we checked in on a Monday night, there probably wasn't time as it sounded like the check in clerk was the only one on duty at that time of night.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear 693trudieb Thank you for your review. Thanks for the positive comments regarding our “very” courteous and helpful staff. It really means a lot when a guest recognizes the efforts of our staff and takes the time to say thanks. I would like to take this time to apologize that the pool was a little dirty during your visit. We have since corrected the issue and I'm happy to report the pool is clean and crystal clear. Again, thank you for your feedback we do appreciate all feedback as this is the only way we can truly improve. If you are ever in the Holland, Michigan area in the future, please come back and visit us. Thanks again for your review. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Nice clean hotel close to Holland attractions"

5
03/09/2016

This hotel felt and looked nice and had excellent service. The lobby, hallways, and room were all 100% clean. I felt like I was somewhere pricier. There was an issue with being assigned the wrong room, but this was the fault of Booking.com. The receptionist did all she could to rectify this, and I left the hotel happy. It was only about 10 minutes to drive into downtown from here, and right off the major US Route that gets you in and out of Holland. I would stay here again.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Muhammad M. Thank you for your wonderful comments. Thank you for the compliment regarding the “100%” clean lobby, hallways and guest rooms were during your visit. We take pride in our appearance and guest satisfaction is very important to us. Thank you for the positive mention regarding our location, I agree our hotel is in a great location and only 10 minutes from the downtown area. The hotel is also located close to several restaurants, shopping and a variety of different attractions for all ages. Thank you for recognizing the efforts of the front desk staff during your check in process. We do try to accommodate all our guest request. Again I can't thank you enough for sharing with our other travelers how much you enjoyed your stay here at the Best Western Plus – Holland, Michigan. Please come and visit us soon. Thanks again and have a wonderful day. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Always wanted to visit Holland"

4
25/08/2016

Had a good experience right off the bat with check-in. It was efficient and the receptionist was friendly and polite. The King-Jr. Suite was more than adequate and it was very clean and inviting. The breakfast buffet was the typical food that you would find at these hotels but it was tasty and more than enough to start our day with! I used the Fitness Center and it was clean and had the equipment I prefer to use, the treadmill. The only down side was that the elevator quit working on our last night there and was still not operational when we checked out the next morning. We were on the 3rd floor so it was a bit of an inconvenience. Upon checkout, Natalie was very sweet and helpful. We would definitely stay there again if we are in the area.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Bart S. Thanks for the review on trip advisor. We appreciate your positive comments regarding our hotel. Thank you for the compliments regarding our “efficient, friendly and polite” staff members and how sweet and helpful Natalie was upon checkout. I also would like to sincerely apologize for the inconvenience we might have caused you, regarding the issue with the elevator. Rest assured the elevator has been repaired. Unfortunately, these things do happen, it's how we respond to them that make us at Best Western Plus Holland different. Please know that this level of service is not typical of the usually high standards that we hold ourselves to. I would like to welcome you back in the near future so we may express our gratitude for giving us another chance. Again I would like to thank you for all the nice compliments you gave our hotel. We wish all our guest would mention our “tasty breakfast and how “clean and inviting” our guest rooms are. I was also delighted to hear that you enjoyed some of the hotel amenities (fitness center). Thanks for sharing your comments with our other travelers and we hope to see you back in Holland very soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Nice Spot"

4
25/08/2016

Touring Michigan .Only stayed 1 night The outside of the building was very welcoming with well manicured grounds & flowerbeds,Upon check-in the desk clerk was very helpful & we were checked in very quickly. The room was very clean & it had all the ammenities that we required( as my wife is very picky) Comfy beds & no street noise was evident as we were close to a major highway Breakfast was good with a nice variety for all ages,you didn't need to go hungry to start your day THANX

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Don R WOW, Thanks for the 4 star review. Thank you for noticing our well maintained grounds and flowerbeds, we really do take pride in our appearance and it is really awesome when a guest makes a positive mention on how great it looks. Thanks for the compliment regarding our very helpful staff. I am personally delighted to hear that check in was a fast process. Thank you for noticing how clean our guest rooms are and how comfortable the beds were to your wife. I am always excited to read that a guest noticed the guest room amenities and made use of them. I am so happy to hear that you enjoyed our breakfast and the selections we offer can accommodate all ages. Again we can't thank you enough for all of the positive comments you made regarding our hotel and staff. If you and your wife are ever in the Holland, Michigan area again (Touring) please come back and visit us here at the Best Western Plus. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"A gem unless you want routine cleaning services."

5
23/08/2016

Four days in a row the our room was cleaned upon request. Our friends room was cleaned each day at the same time of the day. Our was not. Other than that, everything was perfect. The breakfast was yummy, the coffee warm, and water refreshing.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Kristine S Thank you for sharing your positive comments with our other travelers. We really appreciate the feedback regarding the room attendants, they really do make sure to get to all guest that would like service, unfortunately, it may not be at the same time every day. I will make sure to pass along the comment to the staff so we continue to strive for guest satisfaction as it is of the utmost importance to us. Thank you for saying your stay with us was “perfect”. Here at the Best Western Plus we want to be a destination not just a place to stay. Thank you for noticing that we offer coffee and flavored water 24 hours a day for all our guest. Superior customer service is important to us and we appreciate when a guest notices and makes a positive mention. Again thank you for all the wonderful comments you made regarding our hotel and staff. We look forward to welcoming you back to the Best Western Plus in the near future. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Here for a wedding "

3
14/08/2016

We have stayed here before , the rooms are clean with ample towels. The breakfast had a great selection, even fresh strawberries and blueberries. We appreciated that. Hallways were extremely warm, and looking a little tired . Overall it's ok to stay at, however , the prices were very steep. And definitely over priced for the area, and lodging.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Judy S Thank you for your review on Trip Advisor. I would like to thank you for all the positive comments you shared with our other travelers regarding our clean rooms, “ample” towels, and the “great” breakfast selection with fresh strawberries and blueberries to choose from. I was disappointed to hear that some of the areas of the hotel were not up to your satisfaction. We work hard on our appearance and guest satisfaction is of the utmost importance to us. I am happy to report that we are in the process of making several significant enhancements to all areas of our hotel, including but not limited to, implementing enhancements to our full hot breakfast buffet, adding new 40” LG Flat Screen TV's in all guestrooms, as well as many other amenity enhancements. Thanks again for your feedback & being our guest. If your travels bring you back to Holland, Michigan area, I hope you will consider giving us another try. Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Basketball campers"

4
11/08/2016

Very clean and pleasant staff. Stayed 5 nights and can't wait to come back! Pool was first clean and chemically adjusted pool and hot tub I've been in this summer. Close to Buffalo Wild Wings which my son likes, close walk to DQ ... All the kid friendly places. Highly recommend this Hotel!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear jet3156 Thank you for taking the time to write such a thoughtful and kind review. We are so happy that you enjoyed your stay. It is always refreshing to hear that customer service stands out in a guest visit. Thank you for the compliment regarding the cleanliness of our hotel, we appreciate when a guest notices our efforts. I cannot tell you how much we appreciate you giving our team and hotel such high praise. We appreciate the recognition you gave to our staff as we strive to provide excellent service to our guest. Your comments are a highlight of what we want all our guests to mention in reviews – the hotels is close to restaurants and shopping, but most important, that our staff is "pleasant”. Thank you again for your review, and I hope you will come back and visit us soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Clean Hotel, staff need more training!"

3
08/08/2016

We were a group of friends staying at this hotel. The rooms were clean and bed comfy but the staff seems a little out of it. On check in asked about the sofa bed and the guy checking us in said sure there is one in your room. When we got to the room there was no extra pillows/towels/blankets for us. I asked the housekeeping lady in the hallway for a pillow, she said she didn't have any clean pillows for us to use. I went to reception to ask the guy that checked us in could we have some extra towels/blankets and his reply was "oh are you using the sofa bed?" I had had this conversation with him literally 10 minutes previous! He said I could pick up a pack later in the day! Overall clean hotel, good breakfast and not far from the beaches and saugatuck.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Tina M, Thank you for contacting Trip Advisor regarding your experience during your recent stay. Thank you for the wonderful compliment regarding our clean guest rooms, good breakfast and comfortable beds. It is always a delight to hear that a guest recognizes our efforts to maintain a clean environment. It appears from your feedback that we most definitely fell short of maintaining our high standards at check in. It is our goal to consistently provide superior customer service and your comments are very important to us. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced at check in. I assure you we strive to provide better service than what you experienced. I apologize for the lack of guest room amenities in your guest room (blanket, pillows, and towels). I have addressed all of these issues with the management team so that corrective measures can and will be taken. I would like to take this time to thank you for the positive mention regarding our location. Holland is a great area with beaches, shopping and several local attractions. Again thanks for your feedback, I would like the opportunity to welcome you back in an effort to provide you the level of service you expect from Best Western. Any time you are in the Holland area, please feel free to give me a call so I can assist you with your accommodation needs personally. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Terrible hotel! "

1
05/08/2016

It has been a long time since we have been in such a poor hotel and this place takes the cake! We arrived at 6:35 pm to find no one at the front desk. This is after a 475 mile drive and we have dinner reservations for 7:30. Finally person comes to the desk and says our room is not finished being cleaned. We had three rooms reserved and one of the three were ready. I ask if we can have another room so we can freshen up but told no they are assigned which later we were told this was not true. We were told the next morning we should have been given a room that was ready. Poor training! We take everything to the third floor to the one room that was available so my wife can get ready for dinner. Then after we get checked in we take it to floor two after they give us a room. After dinner we arrive for round 2 at 10:15 and this time a line at the desk and no one was available because he was addressing problems such as non working keys and remotes that didn't work. Ask for a wake up call at 6:15 am. Finally get checked in at 10:45. Guy says we have been trying to call you for 2 hours to say our room was ready! No one had a missed call so where was he calling? The room where we left our bags and there was no one in??? Next morning I wake up at 6:55 because there was no wake up call when requested. The guy wrote it down per my coworker but never entered for the call! We need to be on the road for 7:30 for a business meeting which we were late thanks to the poor service! Also we were not able to eat breakfast. Person at check out gave us a 30% discount but really that was not satisfactory but this issue was not her fault. She requested the GM call myself and coworker to resolve. The GM called my coworker and he accepted the call for both parties and offered us another stay which had to be used by years end. This doesn't work because we will not be working in the area for a year. This doesn't resolve the problem at this subpar hotel. Because my coworker booked with Hotel.com they gave him a 60.00 credit. Nice on their end but doesn't really resolve issues. How does a hotel not have rooms ready at 6:30 pm? Being sold out and short handed doesn't cut it with me. Call others in and where is the manager to get things completed? How is there only one desk person working during high season when you know your sold out? I will never stay in a Best Western again and this experience reminded me why we never stay at this hotel chain. It is apparent that this hotel is about saving money. It is not fair to the front desk employees that have to deal with a line of unhappy customers.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear mtnbikem34, Thank you so much for being our guest and for your detailed review. Thank you for taking the time to share your review with the Trip Advisor community. First I would like to apologize for any inconvenience we might have caused you and your family during your stay. Unfortunately, there were a couple of noteworthy misses that you brought to our attention. For those, we do sincerely apologize. As a hotel that has, and always will maintain a high level of service, I can assure you that the matters that you brought to our attention during your visit have been corrected. We will continue to build on our successes thanks to valuable feedback like yours as every stay presents a new learning opportunity. I am really sorry to see that we were not able to surpass the expectations that you had for us. We do appreciate your comments and truly hope that you would consider us again for another stay in the future. Please do reach out to me directly when you decide to return as I would be thrilled to welcome you back personally on your next visit. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Great Place"

5
05/08/2016

Only issue we had was not the fault of the hotel - road construction and closure caused some difficulty getting there. Our stay was great! Pool was nice. We skipped the included breakfast as we had already stayed at a couple of other BW hotels on our road trip, and were tired of being served up the same choices every day. The food was good, just repetitive.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear mollycakes, Thank you for taking the time on providing us feedback on your recent visit. We are so happy that you enjoyed your stay here at the Best Western Plus – Holland, Michigan and we are honored that you are a loyal Best Western Guest and that you also use other Best Westerns for your traveling needs. Thank you for your 5 star review, we do strive for five stars on TripAdvisor, and would like to say thank you for recognizing our efforts and looking over the road construction near the hotel. Thank you for sharing your experience with our other travelers and the positive mention of the amenities we have available in our hotel. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. We hope your travels bring you back to the Holland, Michigan area in the near future and we look forward to having you stay with us again. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Hotel is not what it used to be before"

2
01/08/2016

old, and it needs upgrading. The price they charge does not justify the quality of the service and all what they offer. Breakfast is very poor. Rooms did not have shampoos and toilet paper was running out. The overall look of the lobby is so cheesy that I am not sure if they had hired a decorator or they have done it all by themselves, but definitely not a place I would come back again.

Toni E, Owner at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Majlindax2016, Thank you so much for taking the time to let us know about your recent stay. My apologies for not meeting your expectations. We have received (read below) several positive guest reviews on the many recent enhancements we have made to our breakfast buffet, including the addition of biscuits & gravy, waffles, fresh fruits, and our expanded hot breakfast items as well, which include scrambled eggs, pancakes, Italian breakfast sausage, warm pastries, and our many gluten free options as well. My apologies you did not enjoy these items personally. We would politely suggest possibly Anna's or Bob Evans restaurants in the local area should your travels bring you back to the Holland area. All of our guestrooms are stocked daily with upgraded bath amenities from “Ecossential Elements”© bath products, however extras are always available at our Front Desk should you run out. Yes, we did use a professional Interior Designer through Best Western International when we completed the renovation of the entire property. The finished product has won the hotel several design recognition awards, in addition to being well received from most all of our loyal and repeat guests, whom have left several compliments (read below) on the design details found throughout the property. We recognize however, the award winning design may not fit everyone's taste, and for this we sincerely apologize. I am so deeply saddened you have decided not to visit our property again in the future. We want to thank you again for staying with us and wish you all the best in your future travels. Yours in hospitality, Tim Cepek - President Cepek Consulting Holland, Inc. Management Company for the Best Western Plus Holland Inn & Suites Office: (847) 464-8501

"Pleasantly surprised"

4
01/08/2016

Clean rooms, excellent staff support and the breakfast had biscuits and gravy: a morning staple. Good job guys, I'm talking to my travel guy today to use you more often. Also the decor was pretty unique and it was obvious that there was an inherent theme to the decor, thus not making it as "cookie cutter" as most of the hotels I've been in.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
oldiron11, Thank you so much for your great review on Trip Advisor. We are so happy that you enjoyed your stay, and we are honored that you would request our hotel for your future traveling needs. Your feedback is a highlight of what we want all our guest to mention in reviews. Our clean rooms, the variety of breakfast items we offer, but most importantly, that our staff was excellent. Thank you for the compliment regarding the hotel decor. We take pride in our hotel appearance and I agree the “little cub bears climbing the outpost” is definitely not your typical hotel theme, but they sure are adorable. The bears are actually hand crafted by a local artist right here in Holland. We would like to thank you again for sharing your comments with the Trip Advisor community. We look forward to serving you in the near future. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"One night stay"

4
31/07/2016

Found this hotel last minute but there was an issue at check in. Staff was helpful in adjusting price. Upon entering room, there was an odd odor which I assumed was either cleaning products or some sort of carpet cleaner. It wasn't unpleasant, just odd. The light switch had a motion sensor and the light turned off during my daughters shower. The toilet ran all night but I didn't want the hassle of getting maintenance to fix it or change rooms so we just kept the door shut (I did mention this to the front desk at check out). The room was clean and the beds were very comfortable. Breakfast was your typical hotel breakfast, breakfast attendant was very nice. Can't beat the location, lots of food and shopping very close. I would love to give a 5 out of 5 review but there were just some issues that should be fixed. All in all its a decent hotel and I would stay here again if in the area.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Michiganfam13 First, I would like to thank you for staying at our hotel. I also would like to thank you for the compliment regarding our helpful staff. I appreciate you taking the time to let us know about your experience and will make sure to pass on your positive comments to the staff. I apologize if your guest room smelled odd but we do clean and sanitize our carpets several times a month. Our bath room lights are motion censored and I apologize if they went off during your daughters shower. We are looking into these matters and will address them with our management team immediately. I assure you we strive to provide better service than what you experienced. I would also like to take this opportunity to thank you for the positive feedback regarding our clean rooms, comfortable beds and the great location of our hotel. Holland is a fun area with several local attractions, shopping and restaurants. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. Thank you again for your review, and I hope you will come back and visit us soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"not so hot."

3
31/07/2016

They knew the air was not working, they should not have put us in that room. It did get fist, the worker was realniveBreakfast was average at best. wont come back til they remodel. Please get rid of "bedspreads"

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
janetgU4900US, Thank you for taking the time to give us some feedback so we can continue to improve. I am sorry to hear that you were not impressed with your stay at our location. I apologize that the ac unit was malfunctioning in your guestroom but we would never intentionally put a guest in a guest room with no ac/heating unit. I have looked into the matter and corrective measures have been taken. We really strive to create an exceptional guest experience and we all take it to heart when we do not achieve that. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. We will continue to work to meet your expectations, it is through feedback such as yours that we are able to grow as an organization. Once again, we appreciate you taking the time to share your comments with us. Thanks again and have a wonderful day. Yours in Hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"It might be West but it is not really Best"

3
29/07/2016

We decided on a last minute visit to Holland for a few days. Hotel room availability was pretty sparse. This hotel had rooms available. I took a look at this hotels website and it looked OK so I booked a room for two nights despite what I thought to be an excessive rate. The exterior of the hotel looks nice as does the lobby and hallways. The website states “oversized guest rooms”, ours was not unless you consider a typical Super 8 room “oversized”. When we got into the room it becomes clear they have done a lot of decorating but very little updating. The old AC/Heater unit was missing the door that covers the controls and the grill was broken out of the unit giving us a good look at the dust on the coils. During our three day, two night stay we ran the thermostat set at 66 degrees. The room was somewhat cool but it never got cold. The room was also very humid. Part of the reason might be the exhaust fan in the bathroom did not work. There is a switch for a fan and a vent for a fan but there was not a working fan. From the looks of the bubbling paint on the bathroom walls I would say the fan has not worked for a while. I have no problem with low-flow shower heads but ours was a no-flow shower head. I have seen water flow out of watering cans with more pressure than the water coming out of our shower head. Another unique feature in the bathroom is the light switch, it is motion activated. When you have the shower curtain closed to take a shower the switch cannot detect any motion and turns the light off! This happened to all four of us both days. The beds were OK, the pillows were OK, the TV was fine except the batteries in our remote were dead and I had to ask the housekeeper for another one. Wi-Fi is a little faster than the old dial-up but not by much. As others have mentioned the breakfast selection was very sparse. Their website states “deluxe hot breakfast”, I didn't think it was deluxe. I mentioned that to a hotel staff member and I was told they stocked everything that was “required”. There was one obligatory waffle maker (most hotels I have stayed at have at least two). I filled a paper cup with waffle batter and poured it into the waffle iron. Then I looked for a trash receptacle for the paper cup. Most hotels that have a waste receptacle next to the waffle maker, here you have to walk about 25 feet one way or 25 feet the other way from the waffle maker to dispose of the cup. Every single person that makes a waffle has to walk half way across the room one way or the other to dispose of the paper cup. Similar issue with the milk dispenser, there are no cups (or a place for cups) next to the milk dispenser. If you want milk you have to walk over to where the juice dispenser is to get a cup and then walk back over to the milk dispenser. All of the staff we interacted with were friendly. Our room and the hotel overall was clean. The location was great for our visit. I would say this would be a good place for a one night stay.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
The_Madison_Traveler Thank you for your review. We really strive to create an exceptional guest experience and we all take it to heart when we do not achieve that. Our goal is always to provide a great stay for our guests. We do our very best to accommodate all our guests, I am happy to report that based on your feedback. I am working closely with management and the maintenance team, in order to get any of these issues resolved as quickly as possible. Again please accept my deepest apologies for the issues with your stay, and if I can be of service in any way, please do not hesitate to contact me directly. Thank you so much for bringing these issues to our attention so we may address them. I would like to say thank you for the compliment regarding our clean guest rooms and the great location of the hotel. Thanks again for choosing our hotel for your lodging needs. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Quick trip"

4
29/07/2016

First off would I like to say I generally stay at Hampton Inn because of my rewards but they were booked up. I have stayed at Best Western in the past and it was always mediocre. I would like to say I was very impressed with this hotel. The hotel was very comfortable and inviting, the staff was exceptional and the breakfast was great. They were very busy and still were very much on top of things. The pool was a little colder than usual and she heard me say that to my family and she instantly jumped on it ( the heater was just repaired). The beds were very comfortable and the rooms were clean. The only complaint is the shower head pressure, was not very good. I would definitely stay here again. Price was average compared to the others in the area.

"Not much to say"

4
27/07/2016

We got in late so I really can't say much. Booked through hotwire and got a two bed room. We didnt get in until 11 or so and checked out at 8. Beds were decent. Breakfast was your standard hotel hot breakfast.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear TheRiddleBox, Thank you for taking the time to give us some feedback regarding your recent stay. Your comments enable us to take action and make sure all of our hotel amenities are meeting your expectations. We really strive to create an exceptional guest experience. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. We will continue to work to meet your expectations, it is through feedback such as yours that we are able to grow as an organization. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus, Holland, Michigan for your future travel needs. Thank you again for your review, and have a wonderful day. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Nice hotel in a great city"

4
25/07/2016

The hotel staff was helpful and the bed was comfortable. The room seemed clean. It is a in good location near downtown Holland. The price was fair too. We only stayed one night but the room was quiet at night so that was a positive.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
SteveinGA Thank you for your four star review! It is so great to see that you enjoyed your stay with us and that the staff met all of your expectations. Thank you so much for your kind words, they mean so much to our team. I will make sure to pass on the positive review that you gave to our staff. We look forward to your next visit and on behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere that you for choosing our hotel for your accommodations. We hope to see you again soon! Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Nice place to stay, convenient location"

5
25/07/2016

I stayed here for a wedding because it was cheaper than the hotel where the wedding room block was. I was pleased about the size of the room - it had a fridge and couch in it. The room was clean. The staff was nice. It did take a little extra time to sign in because the very nice lady that was working at the desk was by herself and the phone was ringing nonstop. I loved the wooden bears outside and in the lobby. I would recommend this hotel, but it is pricey in the summer!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Hello Colleen C, Thank you very much for the stellar review! Based on your feedback, it looks like we hit every nail right on the head; nice size rooms, guest room amenities (refrigerator/couch), clean room, the cutest wooden bears outside and in the lobby, but most importantly, the staff was nice. Once again, thank you very much for sharing your review with the Trip Advisor community. We look forward to your next visit to Best Western Plus Inn & Suites – Holland, Michigan. Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Fine stay "

3
24/07/2016

Not a bad stay. Glad they had elevator which made getting to 2nd floor with luggage much easier. Housekeeping was OK not great. I actually saw a couple of ants in my room. Would be nice to have TV channel guide. You just had to scan channels to figure out what they were. Also would have been nice to have a sleep timer on tv

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Cynthia W Thank you for your comments. I truly thank you for bringing these concerns to my attention from your recent visit. I apologize for the ants in your guestroom and I certainly understand your frustrations regarding the missing TV channel guide. We are typically very quick with responses to problems and work diligently to do whatever we can to make our guests as comfortable as possible. Rest assured we are looking into all these matters and corrective measures will be taken. Guest satisfaction is extremely important to us. We do look forward to your return and I ask that you please keep in touch with me for anything I may do to assist with your next visit. We wish you many more safe journeys in your future travels. Again, thank you for your comments. See you soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Decent pet-friendly option in Holland"

3
20/07/2016

Visited on a recent weekend for a softball tournament and my stay was okay overall. I was specifically seeking a hotel that allowed pets as I wanted to bring my new kitten. There was a $20/night extra fee for pets. Check in and out was easy; staff were friendly. Hotel is located off the main drag but close to lots of restaurants and shopping choices. Room was good size and had both exterior and interior entry doors which was convenient. I was able to park directly outside the door. Towels and toiletries were very nice. Free breakfast appeared fine; I did not partake. A few wrinkles: Carpets were damp when we arrived - perhaps they had been recently shampooed due to this being a pet-friendly room. Desk chair had a broken wheel which made it hard to move. Walls seemed not to be very well sound-proofed. Could hear neighbors conversations. All in all I could accept the drawbacks and would probably stay again if I planned to bring my kitten on the road again.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
BHOLLING Thank you for your review. Thank you for the wonderful compliment regarding our friendly staff. It is always a delight to hear that a guest recognizes our customer friendly staff. Holland is a great location, and our hotel is located to where you can enjoy all of the local restaurants and shopping. Your review mentioned that you were traveling with your new kitten, we are always pleased when a guest brings their pet with them on vacation. I would like to take this time to apologize for the desk chair and wet carpet in your guest room, I am working closely with my maintenance team, in order to get these issue resolved immediately. Once again, we appreciate you taking the time to share your comments with us. We hope that your travels return you to the Holland area in the near future. When they do, we would love to have you with your kitten stay with us here. We know you have many choices when it comes to lodging and we appreciate you choosing the Best Western Plus – Holland, Michigan for your lodging needs. Thank you again for the review and the positive mention of our location and friendly staff. Hope to see you in the near future. Have a Wonderful Day. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Made Holland the best of Michigan!!"

5
16/07/2016

24 hour pool/hot tub access, wow!! Loved it! They know how to take care of you! Grab and go snack bags available on request (not instead of a meal), just ask and get one. Love it! Clean rooms, nice décor inside and out. Open breakfast area. Apples and snacks always available. Coffee and other drinks 24/7. When I ran them out of coffee 2 times, they never hesitated to get more. They never complained either. One man stated "we'll make more, that's what it's here for". I felt like a "guest", not an inconvenience. Mints in the business center. I will return with pleasure. Close to everything!!!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
srose5 Wow, thank you so much for your great review. We really appreciate you choosing us for your lodging needs. We are so happy that you enjoyed the hotel amenities and the grab and go snack. I would like to take this time to thank you for recognizing our staff. We appreciate your kind words, they mean so much to our staff. We take pride in our level of service and I will be sure to share your comments with the team. Again we can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. We look forward to the opportunity of serving you in the near future. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"family vacation"

4
16/07/2016

this is new construction, rooms are large and well laid out and clean. We had a king suite with pull out sofa. breakfast included make your own waffles, eggs, meat and other carb choices. Coffee and water and popcorn in the lobby at all times. pool and good hot tub open 24 hours (!). Standard mid-range hotel - very polite and friendly staff throughout all areas who went out of their way to be friendly and helpful.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
BEE199329556 Thank you for your 4 star review and feedback on your last visit at the Best Western Plus- Holland, Michigan. We appreciate the compliment regarding our large well laid out clean guest rooms, the hot breakfast buffet, the hotel amenities (pool/hot tub/freshly cooked popcorn), but most importantly that our staff was “friendly and helpful”. It is wonderful to hear your awesome review and I will be sure to share this with the team. On behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere that you for choosing our hotel for your accommodations. We look forward to your next visit, see you soon. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Girls weekend trip to Michigan"

5
15/07/2016

My friend and I drove from Birmingham, Al to Holland,Mi for a wedding. We were extremely tired after the 13hr drive up. When we arrived at the hotel, Jessica was working the front desk. She welcomed us with a big smile and was so friendly. We had booked a double, but when we checked in they no longer had any doubles so Jessica offered us a suite. It was so nice, we were completely exhausted and to have this wonderful room to relax in was such a blessing.. Jessica's attitude, friendly personality, and calming personality made our check in a breeze. The hotel was very clean and convenient. The bed was comfortable and the continental breakfast was very good. I will definitely stay again if ever in that area.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
kuturahT What a wonderful review. Thank you so much for your kind words, they mean so much to our team. We are always pleased to receive praise and acknowledgment of such a positive nature. Your review is a highlight of what we want all our guest to mention in reviews, that our staff was friendly and calming. I will make sure to pass on the positive review that you gave to our staff member Jessica. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western Plus - Holland a leader in excellence. If any time you are in the Holland area please feel free to give me a call so I can assist you with your accommodation needs personally. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"What customer service is all about. "

5
15/07/2016

Do you want to enjoy Holland? Stay here. Pat at the front desk was amazing. He knew all the tourist attractions and local eateries. We visited during major construction and with his guidance we avoided most delays. The staff there goes above and beyond. Rooms very well taken care of. Breakfast was awesome and almost to much. The pool is an oasis and opened 24hrs. The bears that decorate the outside are homemade and well done. My whole family enjoyed our stay here. One of the most beautiful cities in the USA. And this hotel lets you enjoy it all.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
lish9782 Thank you so much for your great review on Trip Advisor. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We take pride in our hotel appearance and I agree the “little cub bears climbing the outpost are adorable”. I was excited to hear you enjoyed the local attractions and restaurants. Holland is a great town with interesting and fun tourist attractions. I was also delighted to hear you enjoyed the 24 hour pool/hot tub and our complimentary hot breakfast buffet. Thanks for recognizing the staffs efforts it is always refreshing to hear that customer service stands out in a guest visit. I will be sure to share with the team your review and personally thank Patrick for going that extra mile. On behalf of our entire staff we would like to thank you again for choosing our hotel. We truly look forward to taking care of you and your family on your next visit. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Very nice hotel"

5
14/07/2016

My stay was very nice. I liked the 24hr access to the pool and hot tub. Reservations had booked my stay for the previous night but the front desk staff found me a room for the night and were very helpful with whatever I needed. I would stay again.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Susan H Thank you for your positive feedback regarding the Best Western Plus – Holland, Michigan. I am so pleased to hear that you enjoyed your stay at our hotel. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. I was delighted to hear that you enjoyed the 24 hour pool/hot tub. We know you have many choices when it comes to lodging in the Holland area and we really appreciate you choosing the Best Western Plus. We look forward to your next visit and on behalf of the entire Best Western Plus Inn & Suites, Holland, Michigan we would like to say a sincere thank you for choosing our hotel for your accommodations. We hope to see you again in the near future. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Unhappy"

2
13/07/2016

I wish I could write a great review but I can't. I stayed three nights, first night there were no wash cloths and no shampoo. It was late so I just made do. Night number 2, lots of little bugs in the bathroom. Went to front desk before leaving for the day, lady with blonde hair stated they "might" be able to do something about it this day. She was very unfriendly and obviously needs training in customer service. Returned to room later in the day, bugs were still on the bathroom floor, still no shampoo but they did leave wash cloths. I went to the desk and spoke to a sweet young lady and she stated that the manager was not available but that she would let HR know and I could speak to her. I waited in the lobby, sweet girl comes back and states that the HR person was cleaning rooms and that was a greater priority. I hope that the HR person didn't mean for her to say her exact words but....it might have been better just to say that she was unavailable right now and she would have her get back with me as soon as possible.

"Cost twice as much as TripAdvisor said it would."

3
13/07/2016

We came to Holland, Michigan for the first time ever, to have a short birthday/getaway. The hotel was clean, our room was roomy and clean (a little too over scented with an air freshener odor), and our air conditioner was quiet, but high functioning. The pool and hot tub were also clean and well maintained. Breakfast bar was pleasant, clean and tasty. Our PROBLEM was that we booked this hotel through tripadvisor. a month before, at a rate of less than $200 night, but upon check in...when I said Id like to pay cash up front and not charge the credit card holding the room.... the front desk informed me the rate was $269.99 plus state and city tax totaling over $300 a night. When I almost choked, he said that was their weekend rate and all the other hotels in area were also booked up and around that rate. I didnt walk out of lobby to call around and verify that because I felt worried we'd end up with no room at all plus was tired and ready to relax, so I paid the ridiculous rate. The next morning upon checkout, I questioned this again,and asked what the rate was the weekend before and also the next weekend to come --- it turned out to be WAY below the $270 we were charged -- and Best Western claimed that because we booked through trip advisor they couldnt change anything or help us. Bye Bye Best Western and So-long TripAdvisor.

"Pleasantly surprised"

3
13/07/2016

We booked this hotel last minute for four nights over the July 4th weekend. We were pleasantly surprised by how much we enjoyed it. We stayed in a suite, which was very large with a full separate living room and a kitchenette. They had a nice breakfast every morning and had coffee, lemon water and popcorn in the lobby. The pool was nice and the small enclosed patio behind the pool area made for a nice place to sit outside and enjoy the sun for a short break. The location was convenient and the staff were friendly. While it is still a 3 star hotel, it was a nice 3 star hotel.

"Good place to stay in Holland MI"

4
09/07/2016

The BW Plus is difficult to find due to construction on Hwy 31. Once you figure out the problems from the gps and learn not to try to make any left turns, it is not too bad. Breakfast is adequate. We chose a local restaurant instead and would recommend the same if you have the time. Good neighborhood, great room, zooming wifi.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Galynn F Thank you for taking the time to give us some feedback regarding your recent stay. We really appreciate your positive comments regarding our “great” guest rooms and “zooming” Wi-Fi. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus in Holland, should your travels bring you back to the Holland area in the near future. We really strive to create an exceptional guest experience for all our guest. I was delighted to hear, that you were able to sampled some of the local cuisine for breakfast. Holland has several restaurants to choose from and most of them are within walking distance of our hotel. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. Thank you again for your review, and we look forward to your next visit. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"good one night stay!"

4
08/07/2016

Very nice people. The hotel is in good location. close to the mall. There is popcorn machine and you get free popcorn. Nice breakfast. Indoor heated pool and hot tub open 24 hours. The rooms were good size

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
miki_al, Thank you for your positive comments. We appreciate you taking the time to write such a thoughtful and kind review. We are always pleased to receive praise and acknowledgment of such a positive nature especially regarding the guest rooms, the amenities and our staff. On behalf of the entire team, we would like to say thank you for choosing us for your lodging needs while visiting the Holland, Michigan area. We really appreciate the positive comments regarding our hotel and staff. Once again, thank you for your awesome comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Best Western Plus – Holland, Michigan. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"3 rooms later!"

2
06/07/2016

We booked this stay as family vacation before ending our maternity leave and we wanted to splurge so we booked one of the higher end suites. I called the front desk before booking to confirm all the amenities we wanted were included in the room, specifically a jetted tub and sofa sleeper. Once we got there the room in-fact did not have a jetted tub so we asked to switch rooms. Once they got us into a new smaller room, I unpacked and pulled out the sofa bed for my kids only to find grease stains on the sheets and mattress. I of course called again and asked to switch rooms. Once she personally inspected the room she gave us the key and sent us on our way. After unpacking we noticed the couch cushions had stains on them but at this point we decided we wouldn't be using the couch cushions so we could let that slide. Once getting into the bathroom, the tub had mold around it and a big sticky residue on the bottom where it looked like a mat had been glued down at some point. Also we found bugs in the tub twice They were not bed bugs but I have no idea what kind they were. During the second day of our stay, I asked the front desk about a price difference in the room we booked ($223/night) and the one we ended up in. She told me the one we ended up in was $130/night but since I booked it partially with reward points I couldn't get the price change unless the company handling the reward points called them directly to negotiate. I spent 45 minutes on the phone since no one at the rewards company had never heard of this happening. Long story short whoever working the front desk told the reward company that the rooms were the same price so no price change can be given. Just a few other points to make: 3 days straight I had to ask for pool towels (one time asking 3 people before heading to the linens room myself). The lady working the breakfast was fantastic, very polite and courteous. The janitor fella was also fantastic. I wish I would have gotten their names. Anyone I dealt with at the front desk made me seem like a burden even when asking where i could find good local places to eat. Also, it seemed very unsafe when i noticed the fire sprinklers in the pool had tape around them. If you are reading this Best Western, that seems like a major fire hazard that may want to be fixed ASAP. The front desk didn't seem to care since I informed them of it on the first day we stayed there and it was still there the day we left. I hope this review helps!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
ddegroat I would like to apologize on behalf of all of us here at the hotel for falling short on providing you an excellent stay. I apologize for failing to secure a suite for your stay and that our guest rooms did not exceed your expectations. Thank you so much for bringing these issues to our attention so we may address and correct them. We also appreciate you taking the time to let us know about your experience. I apologize for giving you a dirty sofa sleeper. We will be cleaning and sanitizing that and other areas immediately. Please except our deepest apology regarding all of the issues with your stay. I assure you we strive to provide better service than what you experienced. We appreciate the recognition you gave to our staff as we strive to provide excellent service to our guest. Your comments will be shared with our entire staff. I would love the opportunity to speak with you in more detail about the disappointments surrounding your recent stay with us. I sincerely hope that you will return to give us another chance, as we would love to retain your future business. Thank you again for your review. Have a wonderful day. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Nice place, Good nights sleep"

4
30/06/2016

We were on a craftbeer tour of Michigan breweries. After hitting our last stops at New Holland Brewing and Our Brewing Company, we called last minute and got 2 rooms for a decent rate. The room was clean and beds comfortable. Breakfast was ok, but not what I normally eat. Natalie at the front desk was super friendly and helpful. Another guest came down to complain about everything, basically looking for a free night's stay. I felt bad for Natalie as my motto is if things are wrong you ask kindly and most likely you will get the problem solved. We would stay at the BWPlus again on our next visit back.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Brenda P, Thank you for writing about your stay with us here at the Best Western Plus – Holland, Michigan. We were thrilled to read that our team member Natalie was so helpful. It is always exciting to read that a guest noticed our customer friendly staff member. Thank you for such a great compliment regarding the comfortable beds and the cleanliness of the guestroom. While we do carry all the required items for the Best Western breakfast, we are always looking to improve, if you have any specific feedback about items that you would like to see, please feel free to reach out to me directly. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus in Holland, should your travels bring you back to the Holland area in the near future. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"great stay!"

5
28/06/2016

Kind, friendly staff. Our suite was beyond our expectations. Breakfast was well presented and kept hot on the buffet. We will definitely consider BW Plus for our summer travels. Clean, great location for SW Michigan attractions.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Margret O Thank you so much for your review on Trip Advisor. We are so happy that you enjoyed your stay. Thank you for the compliment regarding our guestroom suite and the well-presented “hot” breakfast buffet. We take pride in our hotel and guest satisfaction is very important to us. We very much appreciate your positive comments regarding the staff. I will be sure to share your comments with the team. Holland really is a great location with lots of local attractions and restaurants. Again, we can't thank you enough for all the wonderful things you shared with our other travelers, we hope your travels bring you back to the Holland, Michigan area in the near future and we look forward to having you stay with us again. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Unacceptable"

2
27/06/2016

I've reviewed this hotel before, but our most recent visit requires that I amend my earlier review. We've never been thrilled staying here, but we weren't willing to spend any more to stay elsewhere. However, on this last visit, we (and many other guests) had no hot water. Our room didn't get cleaned the first day, even though we vacated the room by noon. Neither TV in the fitness center worked. And the occupants in the room above us must have been traveling with elephants that didn't stop running, from before we got up until after we went to bed. When we determined that they were not checking out, we asked to be moved to another room. The hotel graciously upgraded us to a Jacuzzi suite on the top floor. That resolved the noise problem, but we still had no hot water. At check out, we were given paperwork showing a refund of one night as compensation for the hot water issues. However, one month later, the refund has not hit our credit card, and our phone calls are not returned. This was the final straw for us. We will not stay here again. We will be back in town next month and have made our reservations elsewhere. The savings at the Best Western simply are not worth the unacceptable conditions and the lack of customer service.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Eskdunning Thank you for your review. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. We do our very best to accommodate all our guests. I apologize that your concern for the lack of hot water were not addressed to your satisfaction. Please know that this level of service is not typical of the usually high standards that we hold ourselves to. Rest assured the water heaters have been replaced. Thank you for bringing all these issues to our attention so we may address them, I sincerely hope that this stay will not sour you on Best Western forever, as we would love to retain your future business. I would like to welcome you back in the near future so we may express our gratitude for giving us another chance. I would like the opportunity to speak with you in more detail about the disappointments surrounding your recent stay with us. At your convenience, please contact me. Thank you again and have a wonderful day. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"room"

2
27/06/2016

The vent fan in the bathroom did not work. The in room refg. did not work. The lighting overall was poor. The room service for a 4 night stay was poor. Breakfast items were good and the staff that I came in contact were excellent. Location is very good .

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Greg B Thanks for your feedback. I apologize for any inconvenience you may have experienced during your stay. Your comments enable us to take action and make sure all of our hotel and guest room amenities are meeting guest expectations. I greatly appreciate you taking the time to bring these matters to my attention. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I would like to take this time to thank you for the positive comments regarding our breakfast items and staff members. It is always refreshing to hear when a guest recognizing our “excellent” staff. On behalf of the entire team here at the Best Western Plus - Holland, Michigan, we would like to say thank you for choosing us for your lodging needs while visiting the Holland, Michigan area. If your travels bring you back to Holland, we hope you will consider staying with us again. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Wonderful place to stay and Amazing service"

5
24/06/2016

We only had one night here! but room was spacious and clean and everything you needed in a room was provided.The staff were truly outstanding - accommodating in every possible way. The hotel is well located in this very beautiful city. we highly recommend for Anyone.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Ericadenn Wow!!! What an amazing review! Thank you for taking the time to write such a thoughtful and kind review. Kind words such as yours mean so much to our team, I cannot tell you how much we appreciate receiving praise and acknowledgment of such a positive nature. We are so happy that you enjoyed your stay. It is truly rewarding when a guest recognizes our “outstanding and accommodating” staff and takes the time to say thank you. I would like to thank you for complementing our “clean and spacious” guest rooms. All of your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western Plus - Holland a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing the Best Western Plus – Holland, Michigan Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Our First Time Staying Here -- The First of Many"

5
23/06/2016

This is very nice place to stay, in a very nice city by the water. This Best Western is definitely deserving of the "plus" with an interesting western motif lobby and rooms that are spacious, clean and quiet. All of the staff deserve mention, from Drew and Christopher on the desk who greeted us as we came and went to maintenance folks like Flamur who smile was infectious. We had an upper room facing west and enjoyed a wonderful sunset which had to have been arranged by the Holland Chamber of Commerce. The hotel is convenient to both highway and downtown, and there are many restaurants and attractions to occupy one's time while staying here. In addition, parking is no problem. The hotel does have a pool and the basic fitness and business support. Finally, our room had a large soaking tub which is a wonderful feature if you've been on the road for any amount of time. Bottom line: We will return.

"Fantastic Experience"

5
23/06/2016

Reason for Travel: We were traveling as a family (myself, husband and 4.5 year old son). Road trip sort of thing to visit friends and family. Room Type: I reserved a suite with a King bed and couch pull-out. The room was clean, ready for us upon check-in, and spacious enough for the three of our butts. My son and I slept on the King bed (Rule 101 of traveling with a kid: if the child sleeps well, we sleep well), and we were very comfortable. My child actually slept in the next morning until 9 AM (not normal, so worthy of mentioning). My husband, not so much. He said the pull out wasn't all that comfortable and he got in the shower the next morning around 8 AM and the water never got warm. When I got in the shower at 10 AM, however, the water was nice and hot and I had to actually turn the water to a cooler setting. Goes to show that two guest in the same room can have a vastly different stay experience. Note: The "suite" wasn't actually a suite (i.e., meaning a separate room with walls and a door). The reality of "suite" for Best Western purposes means that the bed area was separated by two half walls on either side of the room. Amenities: The inside pool was fantastic, a bit small if you wanted to swim laps, but nice for a small get-together with some friends. They have an outside BBQ area with picnic tables and a couple hammocks. The breakfast the next morning was great and was very much appreciated by us. Staff: The staff was very accommodating and helpful. Any Issues? Only issue was the water being cold for my husband's shower. The pull out bed was not so comfy, but I've not yet met a comfy pull-out bed, so there's that. My stay & my child's stay was great. In fact, my son declared he liked hotel living. My husband's stay was OK. Overall: I would stay here again, but for my needs would maybe seek out a "suite" with 2 queen beds instead.

"90% of the extra mile"

3
18/06/2016

At first glance the hotel looked nice. At the front desk, Patrick and Rhonda (the night auditor) were more than helpful! I had a minor issue with the television that Patrick fixed immediately and then Rhonda (I hope that is her name) was absolutely delightful when I had an issue with the computer in the business center! The reason I rate this as average is because, although the service I received was great, it wasn't impeccable. The room wasn't necessarily immaculate. I work in a Best Western, so I know things happen and people have off days. So I totally understand when little things are missed. Like hair on towels and wake up calls made for the wrong rooms. My biggest advice when going to this hotel is just making sure that they go 100% of the extra mile they are supposed to, not just 90%.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Tyler H Thank you for the candid feedback we received we welcome any opportunity to improve. I am sorry to hear that you were not impressed with your stay at our location. We really strive to create an exceptional guest experience and we all take it to heart when we do not achieve that. I was disappointed to hear that your guestroom was not “immaculate”. We work hard on our appearance and cleanliness in the guestrooms and lobby area. Guest satisfaction is very importance to us. We appreciate the recognition you gave to our staff members Patrick and Rhonda as we strive to provide excellent service to our guest. Again please accept my apologies for the issues with your stay, and if I can be of service in any way please do not hesitate to contact me directly. Thank you so much for bringing these issues to our attention so we may address them, thank you again for your review, and have a wonderful day. Yours in hospitality, Toni Ellis The Best Western Plus – Holland Office: (616)855-6666

"Great place to stay"

5
07/06/2016

We were welcome and did not have reservations ..The rooms was very clean and quite love staying here.. It is in a good place as far as getting to our appts on time I would recommend this Best Western to anyone traveling to Holland Mi

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Saundra S. Thank you for your positive feedback. I am so pleased to hear that you enjoyed your stay at our hotel. I would like to thank you for taking the time to make us aware of your delightful experience during your recent stay. We know you have many choices when it comes to lodging in the Holland area, we really appreciate you choosing the Best Western Plus. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western Plus - Holland a leader in excellence. Our staff really appreciates your feedback. Once again, we can't thank you enough for sharing your comments with us. Should your travels bring you back to the Holland area in the near future, please come and visit us here at the Best Western Plus. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Very happy"

5
06/06/2016

My husband, our dog and I had a very relaxing stay! The staff was friendly, the rooms are clean and comfortable. I loved the 24 hour pool, the lemon water in the lobby, the 24 hour coffee! Our dog wanted to move in. All good!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
jillh203, What a wonderful review. I am truly delighted to hear you, your husband and your dog had a pleasant stay. Thank you very much for your positive feedback. We are so happy that all of you enjoyed your stay. Thank you for giving our hotel such wonderful compliments. We really appreciate when a guest notices how clean and comfortable our guest rooms are and takes the time to mention the extra amenities (24 hour pool and flavored water) we provide to our guest. Guest satisfaction is extremely important to us. Thanks again for the wonderful review. If you and your family are ever in the Holland area in the future, don't hesitate to contact me directly so I can make reservation for you personally. Thanks and have a wonderful day. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"over night stay"

4
06/06/2016

the stay was great but I only gave it a 4 star because trip advisor listed a queen size room with 2 king size beds, they have no such rooms!!!, The breakfast buffet has lots of chooses and Rhonda can cook you up some good food.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Donald K. Thank you for taking the time to write such a thoughtful and kind review of the Best Western Plus in Holland, Michigan. It is always refreshing to hear that customer service stands out in a guest visit. I will be sure to share with the team your review and personally thank Rhonda for going that extra mile. I would like to take this time apologize for the mix up regarding the 2 king beds. I have addressed this issue with our management team so that corrective measures can and will be taken immediately. I would also like to say thank you for the compliment regarding our Hot Breakfast Buffet and all the choices we offer. Again we can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Family weekend"

4
06/06/2016

We traveled to the Grand Rapids/Holland area to visit with family and to attend a family event. We enjoyed the room, the pool and hot tub, and the breakfast very much. We will return to this hotel when we are in thee area.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
dhoekstra6, Thank you for the review and feedback on what you enjoyed about you last visit to the Best Western Plus-Holland. Your review mentioned that you were traveling to a family event, so we hope that your travels return you to the Holland area in the near future. When they do, we would love to have you stay with us again. We are so delight to see that you were able to utilize many of our amenities (pool/hot tub), which always makes us happy to hear, as we want to be a destination not just a place to stay. We are excited to hear that you enjoyed our hot breakfast buffet. Again, thank you for the review. We look forward to your next visit and on behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere thank you for choosing our hotel for your accommodations. Thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"not going back"

1
06/06/2016

room looked nice , roomy but air was not good needs fixed . not first time here. and we had the same problem with air when we stayed before . its like they set it so you cant raise it to high. internet was very bad. had to take a cold shower. at this point we didn't even try their food. we have stayed here before and the room was very dirty . but they moved us to a new room. but now I think this is not a good place to stay to many problems. the staff did not offer to make things right . so we will be going else where from now on.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Robert H. I appreciate you taking the time to let us know about your experience. I apologize for the problem you encountered with your guest room air conditioner. I have addressed this with my maintenance team so that corrective measures can and will being taken immediately. I also would like to sincerely apologize for the inconvenience we might have caused you, regarding the issue with the hot water. Rest assured, the hot water heaters have been replaced. I assure you we strive to provide better service than what you experienced. Your feedback will definitely be used towards our overall improvements as this is the only way we can ensure we can continue to offer a positive experience to all our guests in the future, as is our goal. I would love the opportunity to speak to you directly and apologize personally. Thank you for your feedback and being our guest. If your travels bring you back to the Holland area, I hope you will consider giving us another try. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"5 Star in our book!"

5
03/06/2016

Once you've stayed there, no other hotel will compare. Clean, very friendly and personable staff, awesome full hot complimentary breakfast every day, clean and nice indoor pool, beautifully decorated and every amenity provided. We will only stay at this hotel whenever we are in West Michigan. Great location and outside decor has hand carved wood bears climbing up the hotel and around property. Just excellent experience.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
PleasureBetz Wow, thank you so much for your great review on Trip Advisor. We really appreciate you choosing us for your lodging needs. We are so happy that you enjoyed the hotel amenities (indoor pool) and the hot breakfast buffet. I would like to take this time to thank you for recognizing our “very friendly and personable” staff. We appreciate your kind words, they mean so much to our team. It is all ways a joy to hear positive feedback regarding the cleanliness of the hotel. We take pride in our hotel appearance and I agree the bears climbing up the hotel walls around the property are beautiful. They are actually hand crafted from a local Holland artist. Thanks again for your awesome review. We look forward to your next visit and on behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere thank you for choosing our hotel for your accommodations. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Vacation in Holland, Mi."

3
02/06/2016

The staff was super friendly . They were willing to help with any questions. Location was good, with several restaurants a short drive or longer walk away. Close to downtown shopping, and restaurants. The only drawback for us was that the hotel had a problem with their hot water, for both nights had to shower in cold water. Make sure that you stop at Windmill island to see an original windmill brought over from Holland, still working, still producing grain.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Gary L Thank you for your review! We very much appreciate you taking the time to write about our hotel. Kind words such as yours mean so much to our team, and I cannot tell you how much we appreciate you giving our team and hotel such high praise. Your comments are a highlight of what we want all our guests to mention in reviews – the hotels is close to restaurants and shopping, but most important, that our staff is "super friendly". I agree, the Windmill Island Garden is a must see if you are visiting the Holland area. I would like to take this time to sincerely apologize for the inconvenience we might have caused you regarding the issue with the hot water. Rest assured we are aware of the problem and we are in the process of getting it replaced. We take pride in our level of service and guest satisfaction is very important to us. I would like to thank you again for staying with us and we look forward to seeing you back again in the near future. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"AWESOME!!!"

5
29/05/2016

The staff here definitely knows hospitality! Clean ... Great warm pool and hot tub! TONS of food and shopping around!....AWESOME AWESOME AWESOME!!! Kudos!! Hot breakfast served all the way till the end! Comfort was a plus... Frig and microwave a plus... Just all around great $$ and people!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Karen W. Thank you for your 5 star review. We really appreciate your awesome comments. Your review is a highlight of what we want all our guest to mention, our staff, the warm pool and hot tub, the hot breakfast buffet and our great location. Thank you for recognizing the staff's great hospitality service. We take pride in our level of service and I will be sure to share your wonderful comments with the team. We were so delighted that you were able to utilize many of our amenities, which always makes us happy to hear, as we want to be a destination, not just a place to stay. Holland is a great town, with several restaurants and shopping to choose from, we are so happy that you and your family enjoyed the Holland area. Thank you again for your awesome review. We hope your travels bring you back to the Holland, Michigan area in the near future and we look forward to having you stay with us soon. We can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you again in the near future. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Nice hotel for a Family"

3
23/05/2016

Nice breakfast - eggs, bacon and biscuts and gravy were a plus to an already generous continental setup. Geared to families. Does tend to be a little noisy because of this. Room was a nice size, although the air conditioner blew directly on you as you sleep, which I did not like. The staff was very caring.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Patricia S I am delighted to hear you had a pleasant stay. Thank you very much for your review. We are extremely happy that you choose the Best Western Plus Inn & Suites in Holland, Michigan for your hotel accommodations Your review is a highlight of what we want all our guests to mention in reviews - family location, our guest rooms are a nice size, but most important, that our staff was very caring. We take pride in our level of service and I will be sure to share your comments with the team. It is so refreshing to hear positive comments regarding our hotel and staff. Thank you again for staying with us and we hope to see you again in the future. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"A comfortable stop"

4
23/05/2016

Hotel is located a bit outside of the downtown area with a number of other chain hotels. It is across from shopping plazas with a variety places to eat. Staff were friendly, the room and bed were comfortable, and the breakfast included a good variety of items, although nothing particularly noteworthy. The one clear minus was the shower, which provided a burst of hot water and then cooled quickly.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear OFWa, Thank you for your review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our full hot breakfast buffet, the location of the hotel and especially our friendly staff. We appreciate all the wonderful comments you made regarding our hotel and staff. I would also like to apologize on behalf of all of us here at the Best Western Plus – Holland, for falling short on the hot water heater. One of our water heaters went down over night and we are in the process of getting it repaired. Please except our deepest apology for the inconvenience. Again thank you again for your review, and I hope you will come back and visit us soon. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Pleasure"

5
21/05/2016

The hotel was clean, the breakfast was good. Had scrambled eggs that were not powdered. Make your own waffles, along with fresh fruit, cereal, fresh pastries. The staff was extremely pleasant and very helpful.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Cathy W., First, I would like to thank you for staying at our hotel. I would also like to take this opportunity to thank you for the positive feedback regarding our hot breakfast buffet with real scrambled eggs, make your own waffles and fresh fruit. We truly look forward to your next visit. We can't thank you enough for all the wonderful things you shared with our other travelers. We hope your travels bring you back to the Holland, Michigan area in the near future and we look forward to having you stay with us again. Thanks again for choosing our hotel for your lodging needs. Thank you for taking the time to write such a thoughtful and kind review. We are so happy that you enjoyed your stay. See you soon. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Hotel"

5
20/05/2016

The hotel is very good. I enjoyed staying in Best Western Plus hotel. The food was very good. The personnel was very friendly. I will seriously consider staying here again. I am looking forward to be here again.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Felix N. Thank you for your recent comments regarding the Best Western Plus – Holland, Michigan. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western Plus - Holland a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thanks for choosing the Best Western Plus – Holland, Michigan. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Give it a chance!"

5
17/05/2016

I will be honest I was devastated driving into the hotel. This was not what I expected BUT I was pleasantly surprised by this amazing hotel. It turned my entire trip around. The hotel was amazing. The room was clean and large and the bed was comfortable. The pool and spa were amazing and open 24 hrs! the breakfast in the morning was more than expected. The staff was friendly and even helped us find some places to view the tulips. I would definitely recommend this hotel!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Kmansfield, Thank you for your awesome review! It is so wonderful to hear that you were pleasantly surprised by our hotel. We are honored and humbled to be considered an Amazing Hotel. Your review is a highlight of what we want all our guest to mention in reviews. We can't thank you enough for all the wonderful things you shared with our other travelers regarding our location, amenities, but most important, that our staff was friendly and helpful. Thank you for your 5 star review, I will be sure to share this with the team. On behalf of the entire team, we would like to say thank you for choosing us for your lodging needs while visiting the Holland, Michigan area. We really appreciate the positive comments regarding our hotel and staff. Once again, thank you for your awesome comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Best Western Plus – Holland, Michigan. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Not great"

1
14/05/2016

Shower didn't have hot water and shower was a drizzle. Found a sock under bed that wasn't mine... Floor was dirty.. Microwave was unplugged.. One thing after another .Rated raised for Tulip festival... Would not come back to this hotel. Service was not great. Pool nice but cold and no towels even after we asked for some.. Hoping that this hotel was as nice as it looked on the outside.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear 297ceciliaw We sincerely appreciate you choosing our hotel for your lodging needs. We appreciate you taking the time to make us aware of your experience during your recent stay. I would also like to take this time to extend an apology on behalf of the entire team here in Holland for the guestroom cleanliness. We truly appreciate all feedback, our guest gives us, as this can only make us a better hotel. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. Again please accept my deepest apologies for the issues with your stay, and if I can be of service in any way please do not hesitate to contact me directly. Thank you so much for bringing these issues to our attention so we may address them, and I sincerely hope that you will return to give us another chance, as we would love to retain your future business. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Very nice facilities"

5
14/05/2016

We were there for Holland, MI Tulip Festival. It was close to downtown, super close to Dutch Village and shopping. The facility was very clean and the staff very helpful. Also, the pool was super clean and the hot tub was working great! We stayed in a King Suite which had a refrigerator, microwave, and coffeepot.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Tonia C. Thank you for such a wonderful review. We appreciate you taking the time to tell us about your experience during your recent stay. Thank you so much for your kind words, they mean so much to our team. I will make sure to pass on the positive review to our “very helpful” staff. Thank you for the compliment regarding our very clean facility, pool and hot tube area. We take pride in our hotel and guest satisfaction is very important to us. It was a pleasure to hear you enjoyed the Tulip Time Festival and the Dutch Village. Holland is a wonderful town with interesting and fun tourist attractions. Our location is great to where you can enjoy all of the local attractions, shopping and restaurants. We can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thanks for choosing the Best Western Plus – Holland, Michigan. Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"Quick 2 day getaway"

5
11/05/2016

We stayed here on a quick getaway and very much enjoyed our stay. Staff was helpful and courteous; our king room was large with a sofa sitting area. They offered a complete hot breakfast in the morning and served coffee, flavored water, fruit and popcorn in the afternoon. Would stay again if in the area.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear CKVINCE, Wow, thank you so much for your great review on Trip Advisor. We really appreciate you choosing us for your special get away trip. We are so happy that you enjoyed the hotel amenities and the complete hot breakfast buffet. I would like to take this time to thank you for recognizing our “helpful and courteous” staff. We appreciate your kind words, they mean so much to our team. I will make sure to pass on the positive review that you gave to our staff members. It is always a joy to hear positive feedback regarding our staff. We look forward to your next visit and on behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere thank you for choosing our hotel for your accommodations. Thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (616)855-6666

"AMAZING"

5
05/05/2016

room awesome, tub/shower huge, free internet, centrally located to food and shopping, very clean, awesome breakfast (bacon, eggs, Belgian waffles, etc) pool and hot tub 24 hours. decorations are amazing, very clean, fast check in/out. staff very friendly and assistive. I will be staying again.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear 221shaned, Thank you for such an awesome review and feedback on what you enjoyed about your last visit to the Best Western Plus – Holland, Michigan. I was excited to hear you had a pleasant stay, thank you very much for the kind words. We appreciate you taking time to compliment us on our breakfast, decorations, pool and hot tub. It is always exciting to read that a guest noticed the cleanliness of the property. I was delighted to hear that you enjoyed some of the local shopping and restaurants. Holland is a great town with several tourist attractions, one of my favorites is “Tulip Time”. We also appreciate the positive review that you gave to our staff. We take pride in our level of service and I will be sure to share your comments with the team. Again we can't thank you enough for all the wonderful things you shared with our other travelers and the positive mention of the hotels location, the great internet service, and the guestroom amenities. We look forward to your next visit and we hope to see you back soon. Thanks again. Yours in hospitality Toni Ellis - Management [email protected] 616-994-0400

"Our Holland Stay"

5
22/04/2016

My husband and I decided to take a mini-trip over to the western side of our state. We found the Best Western Inn & Suites at a very reasonable price. The outside is adorable with little bear cubs climbing the outdoor posts, the lobby was very nicely decorated and had coffee and enhanced water with fruit, cucumbers and ice available all day. Our room was very nicely decorated with a mini frig and microwave. Having never been to Holland we were very happy to find any shopping needs closely available. We visited two beach sites on Lake Michigan, not really very warm in April, but still fun to see. All in all very pleased with the hotel and reception when we arrived!!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Tigersandy Thank you for your 5 star review and feedback on your last visit to the Best Western Plus, Holland Michigan. Holland is a great town with interesting and fun tourist attractions one of my favorites is the Big Red Lighthouse. We are so happy that you and your husband enjoyed your stay and the hotel amenities. Thank you for the compliment regarding the outside of the hotel. We take pride in our hotel appearance and I agree the “little cub bears climbing the outpost are adorable”. Your review is a highlight of what we want all our guests to mention in reviews. It is always a joy to hear positive feedback regarding our staff. Again we can't thank you enough for you positive comments. We look forward to your next visit and on behalf of the entire Best Western Plus staff, we would like to say a sincere thank you for choosing our hotel for your accommodations.

"friendly staff"

5
21/03/2016

The staff is very friendly. Unfortunately the breakfast is not the greatest and the pool was completely over crowded. My husband and I came for a romantic get away and would have been better off staying in our room. The room was clean and the mini fridge is a nice size.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Ashley R., First, I would like to thank you and your husband for choosing our hotel for your romantic getaway. We really appreciate you for taking the time to write a direct and honest review. We were thrilled to read such a great compliment regarding the cleanliness of our guest room. It is always exciting to read that a guest found the staff to be very friendly. We sincerely apologize for the overcrowded pool. Rest assured this matter will be looked into and corrective measures will be taken. Guest satisfaction is very important to us. While we do carry all the required items for the Best Western breakfast, we are always looking to improve. We will continue to work to meet your expectations, it is through feedback such as yours that we are able to grow as an organization. Thank you again for your review. I hope you will consider giving us another try. We truly look forward to your next visit. Yours in hospitality Toni Ellis – Management [email protected]

"awesome staff"

4
18/03/2016

staff was so helpful. great breakfast. close to all stores and restaurants. clean rooms as well. loved the large size of the room. the outdoor entrance was very convenient for my elderly mother. would recommend this place to anyone.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Diane M Thank you very much for your positive feedback. We are so happy that you enjoyed your stay. Your review is a highlight of what we want all our guests to mention in reviews - Our hot breakfast buffet, the large guest rooms, but most important, that our staff members are helpful. Again we can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. I would also like to thank you for choosing us for your lodging needs. Holland is a great town with interesting and fun tourist attractions, we look forward to the opportunity of serving you in the future. I will make sure to pass on the positive review that you gave to our staff. Thank you for choosing Best Western Plus in Holland, Michigan. Yours in hospitality Toni Ellis - Management [email protected]

"Relaxing"

4
17/03/2016

Other than the bathroom that smelled like mop water. and the fitness center that was subpar it was a nice stay... Partner of mine didn't have the mop problem..... Pools and hot tub are nice.... Close by places to go. nice town.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Sdebald , Thank you for your direct and honest feedback. It appears from your feedback that we most definitely fell short of maintaining the cleanliness of our guestroom bathroom, especially the offensive smell of mop water. I apologize for any inconvenience you may have experienced during your stay. I greatly appreciate you taking the time to bring this matter to my attention. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I would like to take this time to thank you for the positive comments regarding our 24 hr. pool and hot tub. Holland is a great town with interesting and fun tourist attractions one of my favorites is the lighthouse. On behalf of the entire team here at the Best Western Plus - Holland, Michigan, we would like to say thank you for choosing us for your lodging needs while visiting the Holland, Michigan area. If your travels bring you back to Holland, we hope you will consider staying with us again. Yours in hospitality Toni Ellis - Management [email protected]

"Quick turn around trip"

5
16/03/2016

If I can I try to stay at the Best Western, their breakfast is one of the better selections in the area. Wifi always works and the rooms are quite. Also the staff has always been relaxed and on point.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Peter K. Thank you for your recent comments regarding the Best Western Plus – Holland, Michigan. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature especially regarding our hot breakfast buffet, WIFI and our staff. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western Plus - Holland a leader in excellence. Thank you for staying at Best Western Plus Holland Inn & Suites. We hope to see you soon. Yours in hospitality Toni Ellis - Management [email protected]

"Lots of noise, and kids running wild"

3
13/03/2016

This probably would be a good place to stay, but the night we stayed there were 3 High School swim teams and 2 hockey teams there. the swim teams were apparently not well supervised and run through the halls yelling , slamming doors, there was a fight, the breakfast was a mess with the food all over, tables left a mess and it was obvious that the staff could not manage all the issues

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Alan S. I appreciate you taking the time to let us know about your experience. I apologize for the problems you encountered at the hotel. Thank you for speaking with me directly regarding your stay with us. I was disappointed to hear that you didn't enjoy the hotel. I apologize for failing to secure a quiet and clean environment for your visit. I assure you we strive to provide better service than what you experienced. We sincerely appreciate you choosing our hotel for your lodging needs. I would also like to take this time to extend an apology on behalf of the entire team here in Holland. Rest assured these matters will be looked into and corrective measures will be taken. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus in Holland, should your travels bring you back to the Holland area in the near future. We hope to see you soon. Yours in Hospitality Toni Ellis - Management [email protected]

"Inconsistent...."

3
26/02/2016

I have stayed at a couple of BW's before. It's taken me a week to decide how to write a review on this one. Each day presented itself with a different issue. So I would have to say this place was inconsistent. The housekeeping dept it probably the biggest inconsistent. Towels taken and not replaced. Areas that needed to be clean but wasn't. Coffee maker not cleaned nor stocked! The wifi was very poor. And having the need of it for work made it very difficult to get anything done. I did like is the location. Restaurants near by. Conscience stores down the road. Easy access to get to. And finally the front desk staff. Very friendly and helpful. I witnessed several times when they went above and beyond. I gave the rating of three because it still is a good place. Just needs some adjustments here and there. It has the potential of being better.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Michael V. Thank you for contacting Trip Advisor regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced. Thank you for taking the time to give us some feedback so we can continue to improve. I am sorry to hear that you were not impressed with your stay at our location. We really strive to create an exceptional guest experience and we all take it to heart when we do not achieve that. I am working closely with my housekeeping team, in order to get this issue resolved as quickly as possible. Our guest satisfaction is very important to us. If you are ever in the Holland area, I hope you will come back and visit us. Yours in Hospitality Toni Ellis - Management [email protected]

"Valentine's Day Stay"

2
13/02/2016

My husband and I stayed here for our Valentine's Day getaway, had a wonderful, relaxing evening planned alone with no interruptions. About an hour after check in we were in our room, and was almost interrupted by another guest trying to enter our room (double booked apparently). About 25 minutes later our phone rang from the front desk wanting to confirm our last name. We hang up, go back to what we were doing when the phone rang again, confirming our name again and we informed them we had someone trying to enter our room. They apologized and brought us new keys. Major inconvenience considering we were trying to enjoy eachother. Pool was warm. Hot tub out of service. Door that enters from outside has big gap that allows a lot of cold air to enter room (11° outside). Bed is comfortable. Jetted tub made up for the hot tub being out of service. Over all, for the price we paid for this room, next time we'll probably spend a little more and stay at the Hampton Inn. Staff is very nice.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Mclouthcrm Thank you for your review. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. We sincerely apologize for disturbing you and your husband on Valentine's Day. It appears from your feedback that we most definitely fell short of maintaining our hotel amenities (hot tub) and the drafty guestroom door. Rest assured I have addressed these issue with our management team so that corrective measures can and will be taken. Thank you so much for bringing these issues to our attention so we may address them, and I sincerely hope that one stay will not sour you on Best Western Plus – Holland forever, as we would love to retain your future business. Again please accept my deepest apologies for the issues with your stay, and if I can be of service in any way please do not hesitate to contact me directly. Sincerely, Toni Ellis - Administrative Support - Client Services Administrative Assistant BEST WESTERN PLUS Holland Inn & Suites

"Good but a odd design"

4
31/01/2016

went on 1/30/2016. had room 312 jr king suite. Got a excellent price of $73 thru price*****. (won't be low durning tulip time). The room was spacious, LG flat screen w/swivel base (sd channels though). Pull out sleep sofa. What was odd, there was no sink in the bathroom. The only one is by the door. Crazy design, besides that, it was all good. New Mall being built next door, plenty of places 2 eat, some within walking distance.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
ThePersianEmpire We very much appreciate your review of the hotel. I am delighted to hear you had a pleasant stay. We are extremely happy that you choose the Best Western Plus Inn & Suites in Holland, Michigan for your hotel accommodations. Any time you are in the Holland area, please feel free to give me a call so I can assist you with your accommodation needs personally. Thank you again for staying with us and we hope to see you again in the future. Yours in hospitality Toni Ellis - Management [email protected]

"Very Helpful Staff and comfortable rooms!"

4
25/01/2016

We stayed 2 nights in January. It began snowing on arrival and did not stop the whole weekend. The room was comfortable and staff was very helpful in finding things to do nearby. Breakfast was very good, although they kept running out of items and took awhile to re-fill. Our family enjoyed our stay here and the price was reasonable.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Tonyandroula Thanks for your feedback. Your comments enable us to take action and make sure all of our hotel amenities including the breakfast buffet are meeting guest expectations. I will look into this matter immediately with my management team and will make any necessary changes. I would also like to thank you for choosing us for your lodging needs. Holland is a great town with interesting and fun tourist attractions, one of my favorites is the lighthouse. We look forward to the opportunity of serving you in the future. I will make sure to pass on the positive review that you gave to our staff. Thank you for choosing Best Western Plus in Holland, Michigan. Yours in hospitality Toni Ellis - Management [email protected]

"Wkend getaway"

5
23/01/2016

A+ for service from chris. Excellent job performance. Rooms nice and clean. recommend staying if ever in Holland and I will be returning when prices are suitable. It is everything that it says on the website and more.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Melissa M Thank you for your positive feedback. Your review is a highlight of what we want all our guest to mention in reviews (nice clean rooms and excellent staff). We are extremely happy that you choose the Best Western Plus Inn & Suites in Holland, Michigan for your hotel accommodations. Thank you for your positive comments regarding our team member Chris, I will be sure to share your comments with Chris and the entire team. Thanks again for your review and we look forward to seeing you soon. Yours in hospitality Toni Ellis - Management [email protected]

"Very caring staff"

5
21/01/2016

Flexible check out time. Other hotels do not allow late check out. I was allowed to check out 3 hours late. This is very kind. The service is very good. Complete, warm breakfast. excellent locations. The bed is very comfortable, not too soft, not too hard, not making any noise.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Zhanbiao L First, I would like to thank you for staying at our hotel. I would also like to take this opportunity to thank you for the positive feedback regarding our caring staff members. It is always refreshing to hear that customer service stands out in a guest visit. Thanks again for choosing our hotel for your lodging needs. We truly look forward to your next visit. Yours in hospitality Toni Ellis - Management [email protected]

"Best Customer service EVER !!!"

5
18/01/2016

Great looking hotel with nice pool/ hot tub area but the staff made our visit worthwhile! From the time we checked in they were amazing - very friendly but not pushy, helpful and very proactive on guest services. Whenever we were in the pool area, they would come in several times with fresh towels, etc. They were constantly making sure there was fresh coffee and breakfast items. We will definitely stay here again !!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
TRGS49091, Thank you for taking the time to write such a thoughtful and kind review. We are so happy that you enjoyed your stay. It is always refreshing to hear that customer service stands out in a guest visit. I will be sure to share with the team your review. Thanks for the compliments about the pool/hot tub and the ‘helpful and very proactive' staff. We hope that you will be back again to stay with us in the future. Again we can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"If you want to get lied to..."

2
11/01/2016

We stayed here a while ago and we emailed them and STILL havent gotten a reply back. So, we called and got a reservation for a Jacuzzi suite. We got told it would be $100 something... We got there and it was OVER $250!!!! Even in the room on the door it said the rate was $150!! This place will lie to you just to get your money and to get you in the door! The lady at the front desk was very rude about it. The only good thing about it is we bought a romance package.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
I appreciate you taking the time to let us know about your experience. I thank you for the candid feedback we received and welcome any opportunity to improve. I apologize for the problem you encountered with the bill. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We will continue to work to meet guest expectations, it is through feedback such as yours that we are able to grow as an organization. Please accept my deepest apologies for all the issues you experienced with your stay, and if I can be of service in any way please do not hesitate to contact me directly. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"family fun"

5
27/12/2015

we had a great time, staff went above and beyond to make our stay enjoyable.The pool was like bath water and we loved the hot tub. will for sure be staying here again. the breakfast was great,they kept up with the supply off food and the temperature was great

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Beth D What an amazing review! Kind words such as yours mean so much to our team, and I cannot tell you how much we appreciate you taking the time to give our team and hotel such high praise. We take pride in our level of service and I will be sure to share your comments with the team. Thank you for staying with us and we hope to see you again in the future. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Super Nice AND Pet Friendly!!"

5
27/12/2015

We arrived in holland after a 9 hour drive and had reservations at another hotel. When we got there we were informed they did not take pets even though they claimed to online. We were referred to this Best Western & I was a little disappointed because I thought it would be a downgrade from the planned hotel. I was wrong. This is a lovely hotel! It has the feel of a ski lodge and the rooms are huge. We had a king sized room with a whirlpool tub. The bed was super comfortable and the rooms have an indoor and an outdoor entrance which is very convenient with a hyper dog! Breakfast was a decent spread. We may have to come back to Michigan a couple more times in 2016 & will diffidently plan to stay here again.

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Andriana R Thank you for your comments. I am so pleased to hear that you enjoyed your guestroom, and the hotel amenities. We can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. On behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere thank you for choosing our hotel for your accommodations. Any time you are in the Holland area, please feel free to give me a call so I can assist you with your accommodation needs personally. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Most Enjoyable Stay"

5
21/12/2015

This was our third stay this year. We were so impressed with our first visit that we do not consider any other Hotel when we come to Holland. The staff are so accommodating and make you feel so welcome. We always find our room clean and comfortable. The indoor swimming pool is an added bonus. The breakfast is sufficient and we like the fact that it is opened until 10:00 a.m. We highly recommend this lodge to anyone who is looking for a pleasant experience at a reasonable rate. C. Harrington

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Cdharr, Wow, what a wonderful review. Thank you for your 5 star review and feedback on your last visit at the Best Western Plus. We really appreciate the positive comments regarding our staff. We are always pleased to receive praise and acknowledgment of such a positive nature. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Best Western Plus in Holland, Michigan. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Very nice pet friendly"

5
21/12/2015

This is a very nice pet friendly hotel! We felt right at home. The staff was very nice. Clean and the kids had fun swimming in the pool. The room was clean and neat. It was great having 2 queen beds. Thanks

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Todd H. Thank you for your awesome review! I am so pleased to hear that your kids enjoyed the indoor swimming pool. It looks like you were able to utilize many of our amenities, which always makes us happy to hear, as we want to be a destination, not just a place to stay. We hope your travels bring you back to the Holland, Michigan area in the near future and we look forward to having you stay with us again. We can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Great Stay"

5
21/12/2015

We have stayed at a lot of Hotels, many good ones as well as bad ones, but Best Western Plus in Holland, Michigan ranks with the best. The staff and management go out of their way to make your stay the most pleasant. If there is a problem, they fix it immediately. This is a very clean and comfortable Hotel. I would highly recommend this place to anyone!

Toni E, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Cdharr, Thank you so much for your great review on Trip Advisor. We are so happy that you enjoyed your stay, and we are honored and humbled to be considered one of the best Best Western Plus Inn & Suites that you have stayed in during your travels. We really appreciate the positive comments regarding our staff. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Any time you are in the Holland area, please feel free to give me a call so I can assist you with your accommodation needs personally. Thank you again for staying with us and we hope to see you again in the future. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Great reception, cleanliness, best breakfast!"

5
15/12/2015

I had been told by friends that Best Western hotels were not really top notch. When I checked in, I was met by Scott, the Property Manager, who immediately welcomed me with a cheery greeting. He gave me a Jr. King Suite, with a small sofa and a king bed, at a very affordable price and I found this to be very comfortable and extremely clean. The breakfast was superb, better than I've had at hotels with higher ratings, with a full range of eggs, bacon, toast, juices, yogurts, etc. The large center table is an attraction all to itself with glittering small pieces of glass imbedded on its surface. Overall, a great experience. Thanks, Scott, and to all your friendly staff.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
FredandFina Thanks for your comments on Trip Advisor. We really appreciate the positive comments regarding our breakfast buffet and our staff. Your review is a highlight of what we want all our guest to mention. We take pride in our level of service and I will be sure to share your comments with the team. Thank you again for staying with us and we hope to see you again in the future. Any time you are in the Holland area, please feel free to give me a call so I can assist you with your accommodation needs personally. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Nightmare"

1
15/12/2015

So much to say...I've tried to write this review twice, and it became so long, I gave up. Pro: Staff is friendly. Cons: everything else you can imagine. And resolution with upper management eventually occurred, after jumping through hoops, but it didn't make up for a terrible experience. Do not stay here.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Janet G. Thank you for your review. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regard is always very disheartening to hear. We do our very best to accommodate all our guests. I am sorry to hear that you were not impressed with your stay at our location. We really strive to create an exceptional guest experience and we all take it to heart when we do not achieve that. Again please accept my deepest apologies for the issues with your stay, and if I can be of service in any way please do not hesitate to contact me directly. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Amazing hotel and staff!!!"

5
14/12/2015

We stayed here Nov 13-15 for a hockey tournament and the staff was absolutely amazing! Excellent customer service when booking as well as the hotel staff throughout our stay. They team was given a room to play mini-sticks and the parents had their own space to congregate. The staff was professional and extremely friendly- numerous staff members even asked how we played when returning from a game. I definitely recommend this hotel and this will be my only choice for future stays. Thank you again!!

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Hockeymom9876 Thank you so much for your great review on Trip Advisor. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western Plus (Holland, Michigan) a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Check that your door locks and bring extra money for pets"

2
05/12/2015

Decent, clean hotel, but they miss on the details. The check in team was friendly and helpful, but the morning check out staff was not friendly ans if you complain they will blame you. The door lock didn't latch unless you pushed or pulled extraordinarily hard. Pets are welcome, but there is a per night fee not listed on their website.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Beth M. Thank you for your review regarding your experience during your recent stay. I greatly appreciate you taking the time to bring these matters to my attention and apologize for any inconvenience you may have experienced with our guestroom, billing and staff. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus in Holland, should your travels bring you back to the Holland area in the near future. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Friendly Staff, Clean Rooms, Inexpensive."

3
28/11/2015

I was hesitant to book because of the old adage, "You Get What You Pay For!" I love being surprised. This place was really clean. Simple, not fancy, but clean! I was bummed that the hot tub was out of commission, but kids still enjoyed swimming, and of course complimentary breakfast wins them over. I would definitely stay here again.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Tricia L. First, I would like to thank you for staying at our hotel. I also would like to sincerely apologize for the inconvenience we might have caused you and your family regarding the hot tub. We are actively working on this issue and corrective measures are being taken. I would also like to take this opportunity to thank you for the positive feedback regarding the appearance and cleanliness of our guest rooms. I am so pleased to hear your kids enjoyed the swimming pool and breakfast buffet. We truly look forward to your next visit. Thanks again for choosing our hotel for your lodging needs. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Clean and fit the bill"

4
24/11/2015

We spent a Friday night in this Best Western while my Daughter had an event in town. The room was large enough and clean. Appreciated having a fridge and a microwave in the room. The pool area was large but the hot tub was drained the night we stayed. Small workout room with 3 machines. Breakfast was filing with the usual eggs, cereal, yogurts, and fruit. We would be willing to stay here again. It was the cheapest in price and a decent stay for the area.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Budbrlady, Thank you for your comments on TripAdvisor. I appreciate you taking the time to let us know about your experience. I apologize for the problem you encountered with the hot tub. We are looking into this issue and will be addressing it with our maintenance team. I hope you were able to take advantage of some of the local attractions and even the downtown area. We really appreciate you choosing our hotel for your lodging needs. We hope your travels bring you back to the Holland area in the near future and we look forward to having you stay with us again. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Great Stay"

4
19/11/2015

We stayed here for 2 nights for a hockey tournament. At check-in they were friendly and even offered to help with luggage (I believe his name was Patrick). The hotel has been recently updated (most areas, bathroom seemed dated). Breakfast was better than most. The employees were extremely friendly...they let our players use a conference room for meetings and play. The employees treated the players as guests (many hotels are rude to the kids). At breakfast they ran out of coffee as I was walking away an employee flagged me down to let me know they just refilled it. Nice stay!

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Bruce R. Thank you for the 4 star review and feedback on what you enjoyed about your last visit to the Best Western Plus in Holland. It is always refreshing to hear that customer service stands out in a guest visit. I will be sure to share with the team your review and personally thank Patrick for going that extra mile. Your review mentioned that you were traveling with a youth hockey team, we are so pleased you and your team members choose our hotel to accommodate your lodging needs. Thank you again for the review and the positive mention of our breakfast buffet and most of all, our friendly and helpful staff. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"Outstanding!"

5
17/11/2015

Property is newly renovated, and very well appointed. It is in an excellent location close to several restaurants and shopping centers. The staff are very knowledgeable and more than willing to assist you in any way possible.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear James L. Thank you for taking the time to write about your stay here with us at the Best Western Plus – Holland. We were glad to read that you had such a great stay. Thanks for the compliments about the 'excellent' location and the ‘knowledgeable' staff. We hope that you will be back again to stay with us in the future. Again we can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Yours in hospitality, Toni Ellis Corporate Offices of Cepek Consulting & Management, Inc. The Best Western Plus – Holland Office: (847) 464-8501

"My family time"

5
12/11/2015

I had a very nice experience at the hotel, Scott,Terrie,Patrick, and I am forgetting the name of the gentleman that worked the third shift. They all went the extra mile to help make your stay the best!! The rooms were very nice and clean,the housekeeping is wonderful and friendly. The breakfast is one of the best ones I've been to, I like having choices and they do that and more. I think the grab and go lunch or snack is a great idea. Overall I had a very nice time and really enjoyed my stay!! :-) I give them an A+

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear Lori R., Wow, what a wonderful review. Thank you so much for your kind words, they mean so much to our team. I will make sure to pass on the positive review that you gave to our staff. We look forward to your next visit and on behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere that you for choosing our hotel for your accommodations. Any time you are in the Holland area, please feel free to give me a call so I can assist you with your accommodation needs personally. Yours in hospitality John Skala Property Support Manager [email protected]

"Quick family getaway"

5
06/11/2015

We stopped in Holland for the day and stayed at Best Western because of the good reviews we had read. We certainly were not disappointed. From the moment we checked in, Patrick at the front desk went above and beyond to be extremely helpful. We had a Jr. Jacuzzi Suite because of the reviews I knew the hot tub was under maintenance. I understand that, things break and need to be fixed. We had a king size bed, pull out couch and a jacuzzi in the bathroom which was big enough for two people. Our room was very clean, beds very comfortable and breakfast offered lots of options. We ordered pizza to our room on Patrick's suggestion from a place called Petrino's. Great pizza at super cheap prices. We really enjoyed our visit to Holland, but honestly we had a lot of fun at the hotel! We would come back for sure.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Michelle M. Wow, thank you so much for your great review on Trip Advisor. We are so happy that you enjoyed your stay and enjoyed your guest room amenities, the breakfast buffet and the in room Jacuzzi. We appreciate your kind words, they mean so much to our team. I will make sure to pass on the positive review that you gave to our staff member Patrick. It is all ways a joy to hear positive feedback regarding our staff. Holland is a great location where you can enjoy all of the local attractions and restaurants -- I agree the pizza at Petrino's is awesome. We look forward to your next visit and on behalf of the entire Best Western Plus Inn & Suites we would like to say a sincere thank you for choosing our hotel for your accommodations. Yours in hospitality John Skala Property Support Manager [email protected]

"Best comfort and value in Holland"

5
31/10/2015

I always know I'm home when I check in to this hotel.I've been staying here 2 times a year when visiting family for years.I've always had a great room with a great price along with clean nice pool area.This summer was the best stay yet.It has been remodeled and is under new management.The staff was super friendly. They even let a girls swim team use the breakfast area for thier pizza party one afternoon. Breakfast has more options than before as well and was a very clean area. I have stayed at many of the hotels in the area untill I stayed here. Now I look forward to my stay here as much as seeing my family.Great job and it was a wonderfull stay again :)

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Dear HeidiNewYork, Thank you for your recent comments regarding the Best Western Plus – Holland, Michigan. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Best Western Plus - Holland a leader in excellence. Yours in hospitality John Skala Property Support Manager [email protected]

"Weekend stay"

5
30/10/2015

My fiancé and I stayed for 2 wonderful nights. We had a Jr jucuzzi tub room with a huge soft bed. The room was very clean! The hot breakfast in the morning was well stocked with good variety. The staff was helpful and friendly. We would definitely stay here again.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Autumn D., I am delighted to hear you and your fiancé had a pleasant stay, thank you very much for your positive feedback. We are so happy that you enjoyed your stay. Your review is a highlight of what we want all our guests to mention in reviews - Our breakfast, our guest rooms, but most important, that our team is friendly and helpful. Again we can't thank you enough for all the wonderful things you shared with our other travelers and we hope to see you back soon. Yours in hospitality John Skala Property Support Manager [email protected]

"Teen daughters Bday party.."

5
28/10/2015

Our stay was awesome! we have never received such great service as we did at the Holland Best Western ever 6 teen girls had a great time and thats not an east task!!! overall this was a great experience...thank you Best Western... Kent Kilner

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Mr. Kilner, Thank you for your awesome review! I am so pleased to hear that your daughter enjoyed her 16th birthday at our hotel. We are extremely happy that you choose the Best Western Plus Holland Inn & Suites for her Special Day. It is great to hear positive feedback regarding our staff, I will be sure to share this with them. Thank you again for your 5 star review, we look forward to your next visit to Holland, Michigan and we hope to see you soon.

"Best Western Plus- Holland, mI"

5
25/10/2015

Really nice visit. The hotel itself is very well maintained and clean. Hotel staff are great. This is a step up from the hotels one typically finds in the price range. Excellent value for the money and I would most definitely stay there again.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Joan V, Thank you for writing about your stay with us here at the Best Western Plus. We were thrilled to read such a great compliment regarding the cleanliness and maintenance of the hotel. It is always exciting to read that a guest found the staff to be friendly and helpful. Thank you again for your review, We look forward to seeing you on your next visit.

"Nice Hotel and good location"

5
18/10/2015

The Best Western in Holland was a very good place to stay. Our room was spacious with 2 queens, room was very clean and quiet. Also liked having 2 doors that went to the parking lot and car and other down hallway from front desk and snack bar. Staff helpful and answered questions about directions.. Will stay again on next trip to Holland

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Silverstreak60 Thank you for your comments. Your review is a highlight of what we want all our guest to mention in reviews. Our clean rooms, the convenience of our guestrooms, the hotel amenities, but most important, that our staff was friendly and helpful. It is wonderful to hear your awesome review and I will be sure to share this with the team. Thank you again for your review and staying at Best Western Plus Holland Inn & Suites. We hope to see you soon. Best Regards John Skala Property Support Manager [email protected]

"Hello Holland"

5
18/10/2015

Very good rate for this area of the state. Room was very clean and comfortable. Only problem I had was with the motion sensor in the bathroom but I made it through that. Good location for restaurants, close to downtown and not to far from Lake Michigan.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Maggie123_123_11 I appreciate you taking the time to let us know about your experience. I apologize for the problem you encountered with the motion sensor in your guestroom bathroom. We are looking into this issue and will be addressing it with our maintenance team. I hope you were able to take advantage of some of the local attractions and even the downtown area. We really appreciate you choosing our hotel for your lodging needs. We hope your travels bring you back to the Holland area in the near future and we look forward to having you stay with us again. Yours in hospitality John Skala Property Support Manager [email protected]

"Nice place to stay!"

4
17/10/2015

Great staff. We arrived tired - looking forward to a nice soak in the hot tub. Discovered the hot tub was being service. Scott was so kind to upgrade our room and was so friendly and helpful to make sure to accomadate our needs. Hotel was clean and had every thing we needed. Thanks for a great stay.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Debbie H. First, I would like to thank you for staying at our hotel. I also would like to sincerely apologize for the inconvenience we might have caused you, regarding the hot tub issue. We are looking into the matter and will address this with our maintenance team. I would also like to take this opportunity to thank you for the positive feedback regarding our customer service team. Thank you for such a thoughtful review. I will be sure to share with the team your review and personally thank Scott for going that extra mile. We truly look forward to your next visit. Thanks again for choosing our hotel for your lodging needs. Yours in hospitality John Skala Property Support Manager [email protected]

"Best Western Holland Michigan"

4
16/10/2015

Excellent staff. Very good breakfast. Our room was clean and reasonably updated. We had 2 queen beds. One bed was nice and firm, but the other really needed replacing. It was very soft and saggy. We would stay here again.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Mary B. Thanks for your feedback. Your comments enable us to take action and make sure all of our hotel amenities are meeting your expectations. I sincerely apologize for the uncomfortable mattress that was in your guestroom. Guest satisfaction is very important to us. I will look into this matter immediately with my management team and will make any necessary changes to our guestroom beds. We really appreciate the positive comments regarding our breakfast buffet and our staff. I will make sure to let the staff members know about your review. Thank you for staying at Best Western Plus Holland Inn & Suites. We hope to see you soon. Best Regards John Skala Property Support Manager [email protected]

"Nice hotel"

4
14/10/2015

Nice hotel,carpeting on stairs is desperately in need of replacement. Rooms are good sized. Breakfast was included. Pool is open 24 hours. Locations is not easy to find unless you have a navigation system. Sean at reception was very helpful and friendly.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Mike, K. Thank you for your review on TripAdvisor. I appreciate you taking the time to let us know about your experience. I apologize for the appearance of the carpet on the stairs. We will be cleaning and sanitizing that and other areas immediately. We appreciate the recognition you gave to our staff as we strive to provide excellent service to our guest. Thank you again for your review, and I hope you will come back and visit us soon. Yours in hospitality John Skala Property Support Manager [email protected]

"Was very nice for what we needed"

4
07/10/2015

The check in help was great,fast and very helpful with our questions about places to eat and visit even printed off directions for us !We stayed here partly because we brought our dog on this trip,room was nice everything worked only complaint was the shower head,I think a squirt gun has more water pressure ! We were visiting Grand Valley State college but we were also able to go over to the lake and visit the State park see the lighthouse do a bit of hiking.Would stay here again.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Tim W. Thank you for your 4 star review and feedback on your last visit at the Best Western Plus Holland Inn and Suites. Holland is a unique town with lots of fun tourist attractions, one of my favorites is the lighthouse. Thank you for being our guest, if your travels bring you back to visit the Grand Valley State College we hope to see you again. Sincerely, John S. Property Support Manager [email protected]

"Fantastic Accommodations and Superb Service"

5
06/10/2015

My husband and I stayed in Holland in a king suite. The room was great, the bed super comfy and Scott was most accommodating. The breakfast was better than most places and the service was outstanding!!accommodating. Very pleasant stay. breakfast better than expected!! Scott was most helpful and breakfast

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank-you for your wonderful comments on your stay at the Best Western Plus Holland Inn and Suites. We greatly appreciate you staying with us and taking the time to provide us with feedback on your stay. I will be sure to pass along your feedback to Scott and the rest of the staff. If your travels bring you back to Holland we would love for you to stay with us again. Thanks for being our guest! Yours in Hospitality, John Skala Regional Manager [email protected]

"Not terribly impressed"

3
05/10/2015

My husband and I stayed here a few weekends ago. The first thing that made us bummed out was that when we checked in, we were given a room that was not the one we paid for on Orbitz. When we went to the desk to ask about it, the front desk clerk told us that the room we had requested was no longer available (there were multiple weddings staying at the hotel the same weekend: my money is on one of them snatching our suite!). So instead of the king suite we were excited about, we ended up in a regular room with two full beds: TOTALLY not the kind of fun getaway room we had been looking forward to as we drove all those hours to get there. :( The room itself was okay: poor insulation (we could hear everything from all directions), but decorated nice enough. The beds were fairly comfortable. Our room was on the bottom floor, so we had both an interior AND exterior door. Some people like this feature, but it freaked us out a bit, I confess. There's a lot to like about this hotel, don't get me wrong: it has a very nice pool area, a small but well-appointed workout room, and the breakfast room was attractive (We didn't eat the breakfast because we had plans, but it seemed well-stocked). The staff are really friendly. It's located well, and has ample parking. But what we paid for the room? We just expected it to be a little better in all directions.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank you very much for your candid feedback. I greatly appreciate you taking the time to bring your experience to my attention and apologize for your inconvenience for not having the room you originally requested. It is our goal to constantly provide superior service and accommodations and your comments are very important to us. Your comments enable us to target problem areas to ensure similar situations can be avoided in the future. I would love to continue this conversation offline, please don't hesitate to contact me by my information below. Thank you again for being or guest! Sincerely, John Skala Regional Manager (630) 233-8300 [email protected]

"Holland, MI"

4
05/10/2015

This motel had a problem with the dead bolt on the door but the front office assured it would be fixed. We were moved to another room. The room was very comfortable and did not have noise from other rooms. The bathroom was very clean and the amenities were provided and were used.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank you for staying with us at the Best Western Plus Holland Inn and Suites. We apologize about the problem with the deadbolt in your original room. I am glad you brought it to our attention and we were able to move you to another room (the deadbolt has been repaired). Thank you for taking the time to provide us with your feedback, if your travels take you back to Holland, we would love to have you stay with us again! Best Regards, John Skala Regional Manager [email protected]

"Very nice stay"

4
02/10/2015

We enjoyed our two night stay at the hotel. Pet friendly hotel which we love. The breakfast was absolutely wonderful. Will definitely stay here again when we are in the area. Beds were comfy and I would recommend people to stay here.

John S, Manager at BEST WESTERN PLUS Holland Inn & Suites, responded to this review
Thank you for such a positive review! I am so pleased to hear that you enjoy our breakfast. We hope your travels bring you back to Holland in the near future and look forward to having you with us again. Yours in Hospitality, John Skala Regional Manager [email protected]