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Promotion code

Best Western Plus Hotel Hinton Inn & Suites, Hinton

340 Smith Street, T7V 2A1, Hinton, Canada - See on a map
Best Western Plus Hinton Inn & Suites - Hotel Exterior The Best Western Plus Hinton Inn & Suites is ideally located in the center of Hinton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the brand new Best Western Plus Hinton Inn & Suites! Located near the Jasper National Park and many attractions within your reach including William A. Switzer Park, Dr. Duncan Murray Recreation Centre and Beaver Board Walk. Our hotel is an ideal spot for a vacation, sports and corporate travel. We offer 100 spacious contemporary guest rooms with the suites having full kitchens, 1500 square feet of meeting space and Ricky's All Day Grill restaurant onsite. Our complimentary full breakfast with hot items and fresh cut fruit starts your day off right. For corporate travelers, it is the perfect location for the stay as it is near Innovista Eco-Industrial Park, West Fraser Timber and Teck Mining Company. Take advantage of the meeting space with free high-speed Internet access for your business needs and keep up your exercise routine in our 24-hour fitness center. If you are here to relax, come swim in our indoor pool and relax in the hot tub. The brand new Best Western Plus Hinton Inn & Suites is waiting for you to stay with us for a day, week or month and feel like home away from home!

Best Western Plus

Hotel Hinton Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 100 guest reviews
NOTE ISSUED
Excellent
65
Very Good
22
Average
6
Poor
2
Terrible
5
REFER TO NOTICE
Business Business
13
Couples Couples
14
Family Family
38
Friends getaway Friends getaway
5
Solo travel Solo travel
4
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Awesome Hotel"

5
clanfam, Canada 17/09/2020

After staying in an overpriced, run down lodge in Lake Louise, what a treat it was to stay here. Friendly staff, nice big room, newer, quiet, and like other reviewers said, clean and comfortable. We stayed here and traveled back and forth to Jasper and area. Well worth it.

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000. Thank you, we appreciate your loyalty to our brand.

"Leisure Vacation in Rockies"

5
User 28/08/2020

Excellent stay over services at BW Plus Hilton. We stayed at this place for three nights and I am pleased to share my best experience at this hotel. All well organized, well disciplined and made our stay very comfortable and of course safe.

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000. Thank you, we appreciate your loyalty to our brand.

"Great room, but the breakfast line was stupid"

3
happy21c, Vancouver, Canada 25/08/2020

We had a great night at this hotel, which we chose for its Electric Vehicle (EV) charging station, and reasonable price compared to nearby Jasper. We were surprised to see a full-on wedding being celebrated in the first-floor rental room in this COVID time. And we were also actually dismayed to see a long breakfast line (30-minute+ wait) - it was simply stupid to make people wait for everything in the serving area to get wiped down between every family group going through. Much better if they had provided each hotel guest with a pre-packed bag of breakfast items, as with the hotel we stayed at the following night in North Battleford.

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean, new and comfortable"

5
calgarylover, Calgary, Canada 23/08/2020

Great hotel for the price range with new amenities and rooms. We our stay was made especially comfortable with the warm service of the staff, particularly Lars, housekeeping and the lady at the breakfast. Only downside was the long line up during breakfast due to covid precautions (thanks to a nation eating animals they shouldn't be eating) and some inconsiderate guests. Nothing negative to say about the hotel.

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Good Service"

5
V3291WVtomj, Edmonton, Canada 20/08/2020

My family and I have travelled to Jasper and decided to stay in Hinton at Best Western. When we arrived after several hours of driving and tired, arrived in Hinton. Derrik at the front counter was quick at getting us to our room. Great service from Derrik. Great customer service. Thank you keep it up!

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Stay at Hinton Hotel is good"

4
varunnair2020, Calgary, Canada 12/08/2020

Stay and services is excellent. Just breakfast options needs to be improved for choices during Pandemic. Room cleanliness is excellent and sanitization is very good. Parking is also great. Hospitality is good too.

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great Stay"

5
chriswT7582WT, La Crete 10/08/2020

So good - the community is amazing, full of sensible people who care. Lots to do and see. Thank you Hinton! Close enough to Jasper to do a day trip and same experience there. Very nice place and we will be back!

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"A Very Good Hotel Located Outside of the Town of Hinton."

4
2CanadianTravellers, Edmonton, Canada 03/08/2020

My wife and I stayed 3 nights at Best Western Plus in Hinton located on Highway 16 West not far away from town. It's a new hotel, we met kids and families staying at the hotel. You can choose your breakfast in the morning, but only one person/one family at a time into the breakfast room, and because of that creating a line-up. There is a Ricky's Restaurant attached to the hotel serving breakfast until 3 pm. I would recommend Best Western Plus Hinton.

Derek Mann, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great service, clean and spacious"

5
Pattibrazeau, Osoyoos, Canada 23/07/2020

We really enjoyed our 3-night stay at this beautiful, new hotel. Our room was spotless with very comfortable beds and tons of towels. All the staff was pleasant and check-in was a breeze. They had a safety protocol in place for Covid-19 but were still able to provide a delicious free breakfast with a huge selection of individually-wrapped items. Good quality, fresh coffee in the lobby 24/7.

Derrick Lee, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"BEST PLACE TO STAY IN HINTON AT THIS COVID19 TIME"

5
sagittarius272019, Edmonton, Canada 19/07/2020

Hotel lobby was clean, spacious which benefits social distancing and welcoming. Front desk staff were pleasant, efficient service and courteous. Other staff I met wore a smile all the time, they dressed neatly. Coffee machine was visible and coffee was great, smells fresh. There were 3 sizes of gloves you can choose from with hand sanitizer, floors were marked to keep your social distance, signage posted on elevator front allowing only passengers in same room to cohort per trip. Breakfast has lots of selection, I terribly miss their buffet. That always highlights my every BW visit. Room was clean and crispy. It was an exceptional place to have a good night sleep after a whole day of fun and long hikes in Jasper National Park. The room is perfect and sound proof! I stayed on the 4th floor. Staff always replenish supplies during breakfast, sanitized high touch areas. My stay was very remarkable, and I ask my friends to stay in this hotel if they would spend a few days in Jasper.

Derrick Lee, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great Place to Lay Your Head"

5
chdmlry, Calgary, Canada 15/07/2020

We arrived early and asked about checking in ahead of the preferred time. The staff were awesome. We were able to unload before entering Jasper. What a treat. The hotel is only 1 year old and is in great shape. Covid did dampen the night slightly: we could swim or have hot breakfast. But with Ricky's attached for good food, all was well. We would definitely stay here again.

Derrick Lee, Guest Services / Front Office at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Good Choice Near Jasper"

4
rdabca, Red Deer, Canada 30/06/2020

Enjoyed a one night stay at the Best Western in Hinton. Our check-in was smooth and the room comfy with good beds. The Ricky's restaurant on site was not open but there were plenty of dining options further down the highway towards Jasper. We ate at Boston Pizza and were impressed with their safety precautions as we were with the Best Western's. Breakfast at the hotel was handled very well with brown bags provided to fill up with chosen items and take back to your room. The toaster was available for use and we chose to eat our breakfast in the dining area as the hotel was not very busy. The pool was open and families were enjoying it although we did not use it ourselves. Best Western provides good value for money if you don't want to pay the high rates right in Jasper and it's a reasonably short drive to the Park gates. Recommended.

bwphinton, Director of Sales at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Can't go wrong"

5
Jager41, 100 Mile House, Canada 29/06/2020

Stayed one night at this hotel and everything was top notch. Near new hotel , everything was very clean. Received a complimentary upgrade to a very nice room with kitchenette. Very comfortable bed and a quiet room.Contrary to some recent reviews about management the staff was all very helpful. Breakfast was all cold items but under the circumstances re Covid was adequate. Would definitely stay again.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Graet Stay"

5
bigmur2020, Kelowna, Canada 27/06/2020

This new Hotel was spotless with fabulous staff and amenities. A great place to stay! The bed was super comfortable and the TV was large and high quality. The bathroom was very fancy with a great shower.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Best Western Hinton AB"

5
654ken, Calgary, Canada 22/06/2020

Excellent facilities and friendly professional staff. Well located with easy parking. Breakfast options were very good given the current pandemic situation. They are well set up to accommodate guests safely.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"What a great find!"

5
Paradise33229779427, Calgary, Canada 17/06/2020

A very cheerful place to stay that is clean and safe. Covid is horrible but this facility made it the best possible place to stay for a bit of a mountain getaway! Because we had an unexpected trip to take after our stay in Hinton, we used the laundry rooms which was very helpful.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Colossal Failures!"

1
User 15/06/2020

On Friday, June 12 my family and I checked in around 9pm. While the check-in agent was processing the check-in, we started conversing. I asked him how is day was going; if it was a busy day today for him, whether the hotel was busy (as it was the first day of reopening after the lockdowns and restrictions); how was the occupany for the hotel (given that it was one of the newer properties around) etc. As I was conversing with the front desk agent, a man in his pyjamas and t-shirt stormed out from the GM's office. With his arms crossed and clienchéd fists he approached the front desk and confronted me in an aggressive and condensing tone saying “You are asking too many questions!” His remarks immediately created a very tense situation to the point that even the front desk agent felt threatened and intimated and stepped back from his computer and desk as well as left me and my family in a state of shock! It created a very unpleasant and unwelcoming feeling for all my family. I simply responded back by saying that “All is good!” When he stormed out of his office, a lady in the GM's office tried to stop him from going out to the front desk. This was witnessed by my family members. Later in the evening, after settling into our rooms, I inquired with the front desk about this individual. The front desk agent stated that he was Derek Mann, the GM of the property. Given that this was our first visit to Best Western Hinton, Mr Mann came across as a very rude, disrespectful, condensing and intimating person. He not only failed to introduce himself but failed to engage and interact with his customers to find out if there was any problem or concern. More so, he failed to assess the situation and use sound judgement before passing any remarks. In essence, he simply failed to demonstrate basic customer service and hospitality skills! Assuming this was a Best Western Auditor, Mr Mann would have definitely failed the check-in audit for this property. In the hospitality world, there is no room for arrogance and disrespect. Mr Mann not only showed disrespect towards the lady in his office, his staff, his customers but he also showed disrespect towards the Best Western brand. He failed on all fronts! A GM of a hotel is a brand ambassador who is a versatile, dynamic and a customer-focused individual. Mr Mann, by far did not possess any such qualities. Despite the fact that he has spent a few years working for Best Western, he was not able to apply his guest services experience in this case. To the owner or operator of this property, I find it rather distributing and disappointing that you felt Mr Mann would be a good fit for a GM role. In all fairness, I'm not convinced that Mr Mann was ready for the GM role. Through his behaviour, actions, mannerism and attire, he proved to be an inexperienced and immature individual. In my 20+ years of hospitality experience, I have never witnessed a manager or a staff member of a property addressing his customers in pyjamas and t-shirt! Mr. Mann truly showed no regard for the Best Western brand, image, standards and reputation. It was a poor display of professionalism! There is no doubt in my mind that you have spent millions to build a nice property and indeed it is a nice property but it does not match with Mr Mann's personality and caliber. Mr. Mann did spoil our weekend plans and this is something that we cannot forget or forgive! You simply don't have the right driver in the driver's seat!

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Family Outing"

4
User 19/05/2020

Had 2 rooms for one night stay with our family. Brand new hotel, breakfast area was understaffed and the staff there tried there best to keep up. No restaurant on site at time of visit. One was under construction, one needs to drive if looking for a place to eat.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. For the next time you stay, our restaurant should be open. There are also 3 restaurants within walking distance of the hotel. There is a Chinese Food Restaurant next door, a Western/Pizza style restaurant about a 4 minute walk away, and a Greek/Western Restaurant about 7-10 minute walk away. Look forward to seeing you again

"Very nice hotel"

5
danbell2020, Sherwood Park, Canada 03/05/2020

Very nice hotel and a great price. I stay in many hotels all over AB and BC and this is by far the best one for the price. The beds are better then home and the hot breakfast is a larger selection then most hotels.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Best Western Plus in Hinton, Alberta"

5
Compass41534285885, Vancouver, Canada 23/04/2020

This is definitely the place to stay if you are need a hotel in Hinton, Alberta. It was like new inside and very clean. I was there during the covid pandemic in April 2020 and the hotel did an exceptional job of providing sanitizer, gloves of different sizes and take away food provided in a safe way. I really appreciate the front desk person and everyone at the hotel for providing a safe, clean place to stay.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for your review. Yes times have definitely changed due to COVID, and we are doing our very best to ensure everything is sanitized and clean and ready for our guest. Appreciate that you enjoyed your stay, and looking forward to the next time! Stay safe!

"Have a Good Overnight"

4
Solodam J, Amsterdam, The Netherlands 29/03/2020

The hotel was just a couple months open when we were here. Friendly staff and also professional. The room was big with a sofa and king bed. The modern design big bath room was clean. Breakfast is a bit more than other hotels during our trip, there was warm food. After so many days from one hotels to others, finally I got the best desk to work with my laptop, in this hotel. A good bed is very important during our trip and here I could sleep very well

Best Western Pl... S, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Classic textbook example of a hotel with "good hardware but bad software""

2
SammiBoi, Calgary, Canada 10/03/2020

This is a classic textbook example of a hotel with "good hardware but bad software". That is, everything in the hotel is very nice including nice decor comfortable beds and well designed interior. However when it comes to cleanliness and service, and it's just not there. The check-in process was slow as there was no one at the counter and the front desk person was not friendly even though she showed up to the counter late. She seemed annoyed at all the questions I asked. I didn't even feel welcome as a Best Western Diamond member. There was also no free upgrade was offered when the hotel parking lot didn't seem busy. When we got to the room, we noticed it was very dirty but did not ask for another room as the person basically said there are no other rooms available up on check in. We first noticed the kitchen counter, kitchen island, kitchen cabinet and fridge were all dirty. Then we noticed all the complimentary toiletry were half empty with makeup and finger prints on them. Finally, we noticed toilet paper were not folded. When we bought this up with the front desk reception, she did not seem to be concerned nor said anything reassuring that the room was clean. There are many hotel choices in Hinton and we will think twice before coming to this one next time.

Best Western Pl... S, Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly at 780.817.7000. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"New Hotel, Very Clean"

5
Jonkojon13, Calgary, Canada 25/02/2020

This hotel is quite new, it the time of my stay the Ricky's Restaurant was not yet open, although it appears to be close. The hotel was not very busy at the time of my stay but everything was clean and the breakfast bar was well stocked. My room was well kept and laid out (King Room) with a large TV, couch, and desk. The room doors seem more sealed than most hotels but this sometimes poses more of an issue as most of the heat came from the in room heater which dries out the air quite a bit, and air flow in the hallway caused a howling sound around the door. I would absolutely stay here again.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Site work"

4
mdinspectionservices, Edmonton, Canada 29/01/2020

rooms were clean and quiet, The Bar fridge was a nice touch as I am a diabetic and had to keep my spare Insulin in the fridge, food was good, staff was helpful and friendly. I would not hesitate to recommend this hotel to anyone.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay and look forward to seeing you again.

"Best western is the Best"

5
friendlyalberta, High Level, Canada 24/01/2020

Excellent service, great staff. Rooms and amenities in tip top shape; clean, cozy and quiet. Hinton is a nice small town next to the world famous Jasper. At Best Western you will get quality service t the fraction of the price you would pay in Jasper. I highly recommend it. Hinton is a great place for outdoor activities as well, such as skiing, hiking, fishing and camping.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000. Thank you, we appreciate your loyalty to our brand.

"Horrible experience, will not stay here again."

1
User 17/01/2020

Front desk lady was miserable and kept telling us how she was working totally by herself. Our room had major heating issues. Room was freezing, bathroom cold, floor was cold and the heater kept kicking off. We came with a hockey team and were told that quiet hours was at 9pm. On Saturday evening front desk called us and told us that quiet hours was moved to 730 pm because the man in the room below us works in the morning. We had notified staff that we needed an extra bed because we were coming with a family of 6. We had a family room and we were told to be quiet? We have two toddlers, how is that a reasonable thing to ask?

bwphinton, General Manager at Best Western PLUS Hinton, responded to this review
Dear Guest Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly at 780.817.7000. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Highly recommended"

5
cnash0622, Edmonton, Canada 06/01/2020

From check in to check out the staff was highly attentive and friendly. Rooms were spotless and ready on time. I would and will return to this property. The only downside is the hotel is a bit away from restaurants, but on the plus side there is a Rickys being built in the same parking lot of the hotel... next time.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great Stay"

5
samd950, Lacombe, Canada 02/01/2020

We looked for an alternative to staying in Jasper. This is the ticket! Clean, modern and spacious rooms. Great staff. Free breakfast! No e of this do you get in Banff for under 120$ Or under 500$ in fact!

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000.

"Best western Hinton Alberta"

5
User 30/12/2019

Best western Hinton Highly recommended , new building with good location and close to mountainsa and amazing services. My favorite hotel whenever I visit Hinton. Complementary Breakfast and fast wi- fi

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000.

"Wonderful new hotel"

5
User 10/12/2019

Wonderful new hotel and the foothills of the Ricky mountains. Staff were amazing and very friendly. Rooms were beautiful as was the view from our room. Breakfast had lots of variety and was delicious.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Best in the West"

5
User 16/11/2019

Always enjoy staying at the Best Western, the rooms are clean, hotel is quiet and the beds are comfortable.. the breakfast is hot and I always look forward to coming back again the next time I am in town..

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Cleran and Friendly"

5
Mike C, Conklin 12/11/2019

Very nice room, Clean. Very Good Water pressure.. Breakfast was Hot and Fresh. Friendly Staff The Hotel was well taken care of, it snowed that night, and parking lot was plowed. Would easily stay there again when im in the area. Only 45 minutes from Jasper as well, and it would Alot cheaper.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Nice Place-Great Value"

5
216randalb, Edmonton 12/11/2019

Brand new hotel, with nice new facilities. Rooms are spacious. Gym is limited but you can do a nice basic workout. Pool and hot tub area is nice. Free breakfast isn't gourmet but its FREE! so enjoy a free Belgium Waffle.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Lovely stay"

5
87vicki, Brisbane, Australia 01/11/2019

After 9 hours travelling we arrived in darkness at Hinton we were greeted by friendly staff. The Hotel was easy to find. Check in was easy as was checking out. as we didn't have a credit card they were obliging in taking a cash bond unlike the other Best Westerns in Canada. Definitely recommend staying here rooms very clean and the beds were comfortable

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Family trip"

4
campolansky, Redwater, Canada 30/10/2019

The hotel looked brand new. Would like to see a better breakfast selection and the breakfast quality. It would be nice if they had real eggs and sausage. When you stay for a long period of time the breakfast gets really old fast. The pillow selection was much better then the previous time I stayed at best western. Overall the stay was very good

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great Hotel"

5
User 26/10/2019

Excellent facility located only an hour from Jasper. This was my second stay at this hotel this year and, as before, I found the staff to be professional and courteous in their approach. I look forward to my next stay at this hotel.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Stayed overnight on our way home from Fairmont Hot Springs."

5
lady1106, Prince George, Canada 26/10/2019

Beautiful new hotel under a year old. It was just a perfect stop for an overnight stay. Checking in was smooth after a long drive and the hotel is very new and beautiful. We got a room on the top floor facing amazing snow capped mountains. The room was very clean and the bed so comfortable that we didn't even go out use the pool. We had a great sleep and enjoyed our breakfast the next morning before heading home. I will definitely stay here again next time so I can enjoy the pool. Beautiful property, highly recommended.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great BW hotel"

5
Noel-Olivia, Sherwood Park, Canada 15/10/2019

If you plan a trip to Jasper or just passing by to recoup from a long drive, this is the hotel you will need to relax and feel like being home. The hotel is brand new it comes with full size fridge, microwave and 50 inch tv. We booked 2 queen beds and it comes with extra sofabed. Super large room and good size bathroom for the price we paid compare to other hotels around the area. Will definitely only staying in this hotel if we are in the jasper area.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Excellent Best Western Plus Hotel - Less than a year old"

5
RedClayRambler, Madison, Alabama 11/10/2019

This is an excellent Best Western Plus Hotel - Less than a year old (I was told 7 months) and reflects the rising standard of the chain. Located in a small town, it also offered great value and convenience. The staff was excellent. It was very quiet and had very comfortable bedding. Everything worked as it should including the tv, wifi, etc.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000. Thank you, we appreciate your loyalty to our brand.

"This hotel is awesome!"

5
Donna B, Prince George, Canada 08/10/2019

I highly recommend this hotel. It is brand new and very nice. Lobby decor is beautiful! There is a gym that I didn't use, but looked great. We took advantage of the pool and hot tub and they were wonderful. The room was new, clean and beautiful. The bed was super comfy. The breakfast was very good and they offered a variety of hot and cold foods. They breakfast area was much like a lounge with 3 televisions. We have stayed at many hotels within the last 6 months and I would have to say this was the nicest with the best price. I would highly recommend this hotel.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great hotel"

5
User 03/10/2019

Highly recommended this hotel. The hotel was spacious and very clean. The staff were very friendly and accommodating. Breakfast had a great variety and the service was impeccable. I was very comfier during my stay, I cannot wait to stay here again.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Brand new and so much cheaper than Jasper Hotels"

5
R8913YYkarenb, Saskatoon, Canada 27/09/2019

Wowza!This hotel just opened up 7 months ago. It still smells brand new.The lobby is big, open and airy. Staff is friendly and proud of their new hotel. Elevators are spacious and fast. Our room was large . Had a microwave, 2 burners and small fridge with a freezer compartment in the kitchen area. It was stocked with all your dishes. Table and chairs, even a hideabed. Consistent with the BW Plus chain they have a great free breakfast with hot items like eggs , bacon or sausage and make your own waffles.The area is kept spotless.BTW the utensils are bamboo so they have have made a move away from plastic. Quartz counters in the kitchen and bathroom add a really nice touch to the dark wood decor. The convience of staying in Hinton with access to cheaper gas compared to Jasper is huge. Besides all the elk and other wild animals were between Jasper and Hinton for your photo ops.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Fresh and New"

4
User 23/09/2019

Hotel was recently built, restaurant and landscaping were still being finalized, parking lot was spacious and well lit, lobby was open, modern and welcoming, staff friendly, rooms were very comfortable and tastefully decorated, we started our day with a very nice full warm breakfast.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Nice hotel"

4
User 22/09/2019

Nice hotel but gross breakfast, it's really gross eating off wooden cutlery too. I felt like it was slop the hogs Sunday as they ran out of everything. The sausage looked and tasted like something for or from my dog. The beds were comfortable but you couldn't pull the sheets high enough to cover the top half of your body without untucking the bed at the bottom. We got an accessible room which had a nice a new feeling, but there was a tub instead of a walk-in shower, what's with that?? We found a stray peanut beside the bed and droplets of blood on the wallpaper in the bathroom by the garage can. Other then that the place was clean and so were the sheets. They have nice night table lamps with a USB charger and plugins for CPAP. The room was also very spacious which was nice.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"We changed the hotel after one night"

2
Laaduuzze, Grindelwald, Switzerland 21/09/2019

We where four people and stayed in a room with one king bed and a sleeping couch. When we entered the room we saw the couch was not ready and we asked at the front desk if someone could make it ready. The answer from the lady was: it is not her problem (she was annoyed and not really friendly) and they (the hotel) don't make the couch to a bed the guests has to do that by themselves. we were really disappointed by that but had to do it by ourselves. After we did the bed we found out we had not enough pillows and had to ask for another pillow. The one from us who sleep on the couch said it was very very uncomfortable and the mattress had been through. And for the breakfast They use disposable cutlery which is not really nice for the environment and you have no other possibility. A lot of unnecessary trash. Also the disposable cutlery gave the breakfast a cheap atmosphere. We changed hotel after one night and from now on we say it is not a Best Western PLUS it is more a Best Western MINUS

bwphinton, General Manager at Best Western PLUS Hinton, responded to this review
Dear Guest Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. For Training purposes and so I can speak to my front desk do you remember the name of the front desk agent that you dealt with in regards to the pull out couch situation?? You can email me directly at info.bwhinton@gmail.com If I can provide any assistance, please don't hesitate to contact us directly at 780.817.7000. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"New, spacious rooms"

5
GrannyGear24, New York City, New York 20/09/2019

Wound up in Hinton when we couldn't find any hotel rooms within Jasper, and staying in other people's homes just isn't my thing. It is a bit of a long schlep between Hinton and Jasper, but it's a very scenic drive. This hotel is less than a year old, so everything in my rather spacious room was new and fresh--and at a very affordable rate. The staff was friendly. Breakfast is complimentary and they don't skimp on that either. My only quibble, and it's a minor one, is that seating fills up very quickly in the breakfast room when the hotel is full.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Guest stay"

1
susanbU4228SE, Unity, Canada 19/09/2019

The room is very clean. Also very spacious. Nice large windows with a view. Lots of lighting. Good elevator service. Room was quiet. And the breakfast has large selection to choose from. King size bed very comfortable. Fresh towels each day.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Good Day Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve. We notice that your comments on the property were good, however you gave us the lowest rating possible... Is there anything that we could have done to improve your stay? If so, could you please let us know. Thank you

"Five Star Experience"

5
User 16/09/2019

Room was crystal clean. We had a 2 queen bed suite with full kitchen. We had dishes, cups, pans and basic cutlery to cook food and also had a nice dishwasher too. Thank you to BW hotels & resorts to have our journey turn out to be relaxing.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Nice hotel"

5
1WanderingGuy, Edmonton, Canada 15/09/2019

Stayed here for a night with my daughter while we were on a mini vacation. This hotel is very clean and it is noticeable everywhere. The beds were very comfortable, and the room was very spacious. We slept in and skipped the breakfast in favor of hitting the road, but it looked and smelled very good. The service from both employees we spoke with was excellent. Very professional and very friendly. The only downside I noticed was the pool. It is in a very sterile and plain room, with no slide, decor, or atmosphere. My daughter had been looking forward to swimming, but when she saw the pool she was disappointed and uninterested. Obviously this is not a big deal, and I would be more than happy to stay here again.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Value for Money"

4
PooJoshi78, Zirakpur, India 09/09/2019

On our drive from Edmonton to Jasper we stayed for two nights at this hotel and we couldn't have made a better choice. The staff was friendly, attentive and yet very professional. The room was large and the beds were extremely comfortable. The Breakfast area was small that was the only hitch.. But the breakfast was a great spread. Our two nights stay was comfortable and peaceful. The hotel location is great too. Comfortable value for money stay

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Hotel - 3 Stars, Breakfast - 1 Star"

3
825amyb, Amherstburg, Canada 08/09/2019

Ok.....the hotel is brand new and very, very nice. It is wonderful to sleep in a new facility with brand new clean carpets, bathrooms, etc. It has a pool but we didn't check it out, nor use it. The front desk staff were not very friendly and in fact, every time we walked in, they did not ever say hello or welcome us back. Overall, we rated this hotel a 3 because the INCLUDED BREAKFAST WAS A COMPLETE DISASTER!!! Honestly - the WORST set up we have ever seen. The actual food area was so small that it didn't take much to get overcrowded. And.....as we sat at the window, we witnessed people driving in and coming to eat the free breakfast. We were very sure that they WERE NOT guests of the hotel. It would explain the amount of people trying to access the breakfast area - absolutely crazy!!! Upon our check out, my husband told the gentleman at the front desk about our breakfast experience and what we saw but he didn't seem too concerned. We left disappointed and chose to stop at Tim Horton's for our breakfast.....way less hassle. So, stay for the new facility but don't count on the breakfast unless your prepared to eat very early to avoid the MASSIVE crowds.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Great Stay"

5
User 05/09/2019

Best Western Plus Hinton is highly recommended to business and leisure travelers in this area great location, good service and awesome parking well lit. The breakfast room is tastefully done, service is great and plenty of food.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Clean and comfortable"

5
fiestakarenrocks, Vancouver, Canada 02/09/2019

I stayed here while traveling through from Vancouver to Edmonton. The room has a great layout and was exceptionally clean. Comfortable beds and pillows. The kitchenette was nice to have for the fridge and microwave. The breakfast is very good.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Loved it"

5
kkroe77, Alberta, Canada 02/09/2019

I stayed here with my 3 sons (11,12,15) while visiting my other son in Jasper. All hotels were booked in Jasper so we had to stay in Hinton. I was very impressed with the hotel right from the get go. The lobby was spacious and modern and clean. The front desk staff were great, breeze of a check in. The room was amazing. They gave us a large room with 2 beds and a pull out couch and it had a kitchenette. A nice kitchenette too. Full fridge, counter top burner, sink, dishes, coffee pot. Loved that. SOO much. The room was very clean as was the bathroom. Check out was just as easy and pleasant. The pool was very tiny but good enough! Would definitely recommend and would definitely stay here again.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.

"Awesomeness at Best Western Hinton....."

5
mbwarden, Winnipeg, Mb 26/08/2019

We stayed at the Best Western Plus in Hinton, Ab as we wished to visit Jasper and surrounding area. We arrived and found a beautiful hotel easily accessible from the highway. Check in was a breeze and the front desk staff was very helpful and informative. We were assigned a room on the fourth floor and we found our accommodations spotless and ready for our stay. I really liked the size of the room, it had so much space with two queen beds and the bathroom was equally as spacious. I liked the combination of carpet in the bed area and the vinyl plank hardwood in the bathroom/hallway. The beds that Best Western provided were the best beds I have ever slept on, so comfy and soft and they were a welcome treat after a full day on the road hiking and driving in the mountains. The hotel was at capacity and I didn't find it very noisy or congested. Breakfast was ample and freshly made with plenty of choices, it does get very busy here but patience is key as well there was ample seating provided. The lady who helps run the breakfast area deserves a pat on the back as she kept the place clean and well stocked. We made use of the fridge in our room but did not use the microwave. The large tv provided an abundance of channels and the picture was crisp. Checking out was equally as easy after our stay was over. We really enjoyed our stay here and would highly recommend this place to others, you couldn't go wrong!!

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000. Thank you, we appreciate your loyalty to our brand.

"Hinton & Jasper Family Trip"

4
biggarbob, Sherwood Park, Canada 22/08/2019

We decided to stay at this hotel as a base and explore Miette Hot Springs and Jasper SkyTram over the course of 2 days. Since this hotel only opened 6 months ago everything is new and fresh. Our room had a kitchenette and sofa bed in addition to the two queen beds. It has two large flat screen TV's and breakfast was included which was a plus.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000 Thank you, we appreciate your loyalty to our brand.

"Good option for travelers to Jasper NP"

5
Sambit G, San Antonio, United States 20/08/2019

New affordable hotel with great amenities located an hour plus away from Jasper allowing easy access to park. In house resturant still to open and food options are somewhat limited close to the hotel being situated on the far end of town. Free parking. Management very friendly and having laundry facilities helped us out a lot.

bwphinton, General Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000 Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann

"Great hotel experience"

5
Barbara H, Prince George, Canada 19/08/2019

This is a new BW hotel, and it is lovely. Very friendly and helpful staff, and lovely décor in room. Excellent bath with walk in shower. Three good restaurants very close to hotel. In five nights on the road - our best stay, and very good value.

"Nice new property"

5
roadwarrior252, Leduc, Canada 19/08/2019

Stayed for a night on a trip through West central Alberta. Nice property, well appointed. Breakfast room largest I've ever seem with a great selection. Only negative comment is the the water pressure/flow is low in the showers.

"Nice clean modern hotel"

5
97rockyg, ny 17/08/2019

Nicer than the average Best Western (maybe because it is a "Plus"?...not sure what that sub-chain is). Spacious room. Ours had a Full size fridge, and a small area with key kitchen items. Overall it felt more luxurious than what I expected. Great for a family stay.

"Nice Hotel for family"

4
TravelingS1, Canada 15/08/2019

Hotel was very nice. It looked new or newly renovated. I was traveling with family and baby, and crib was not available. Toiletries were additional charge (qtips). Overall it was a good experience. Staff was nice. Room was good. (Kitchette with queen size beds). Hot tub (fitness centre) was not working, but didnt get fixed by the time we checked out.

"very nice hotel but as its down sides"

3
User 14/08/2019

The hotel its self was very nice and modern room was very nice there was a couples of hairs in the shower and on the blankets but nothing other then that. The breakfast was horrible as it was very busy and there was no where to sit, you could barley get around without hitting someone. I definitely recommend if they are charging so much a night have a nicer and higher quality breakfast. I was not too happy as a pair of my pants I wore the first night went missing and i did not return home with them. Even if they were not taken they could have nice enough hospitality to let people know if they forgot something especially something expensive. Likely to stay again but when it's less busy and not as expensive per night.

bwphinton, General Manager at Best Western PLUS Hinton, responded to this review
Dear Guest Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly at 780.817.7000 Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Nice hotel outside of Jasper National Park"

5
rye2300, Ottawa, Canada 09/08/2019

During my research to travel to Jasper National Park, I realized that you needed to either stay in Hinton or Travel to BC as there isn't really any accommodations near the Park. We made a good choice with this hotel, it's been redesigned and updated. The staff were good to deal. The breakfast was decent and the kids enjoyed the pool. We had an issue with our fridge and the staff compensated us for the inconvenience which was awesome customer service. We would definitely stay at this hotel again.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000 Thank you, we appreciate your loyalty to our brand.

"stay with friends"

4
Frieda V, Sherwood Park, Canada 07/08/2019

the room was excellent , the beds very comfy ,the bathroom was very clean , the breakfast was very good . Great location to visit Jasper and surrounding areas . A very good hotel that I would recommend for everyone

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact us at 780.817.7000. Thank you, we appreciate your loyalty to our brand.

"Best western plus Hinton"

4
User 01/08/2019

Great location for exploring Jasper and the surrounding. A vast and open vista. A perfect drivable place with close amenities. Just pay attention to the heavy room doors. Would recommend to anyone wishing to visit Jasper

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000 Thank you, we appreciate your loyalty to our brand.

"Nice Hotel BUT advertised Ricky's Grill attached IS NOT EVEN OPEN YET"

3
User 31/07/2019

This is a nice new hotel, but they advertise that there is a Ricky's Grill restaurant attached, we are on a motorcycle so i'm always looking for this convenience. We checked into our room, but discovered that when we went for dinner, the restaurant isn't even open yet, not even close to being open, so i wish they'd advertised that the attached restaurant was opening soon or something as this was definitely one of the big reasons i booked this hotel. Breakfast in the morning was out of coffee, the apple juice was basically water, there were no muffins or fruit left and we manged to grab the last 2 yogurt. I wouldn't blame the staff for this though as it would be hard to keep up with all of the Jasper tourists who are eating like it's their last meal - wow! Pretty sure those people don't eat breakfasts like that at home. The hotel room was good which it should be as it's brand new.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780.817.7000 Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Best place in town"

5
mdc675, Saskatoon, Canada 30/07/2019

It was a fantastic Hotel. Would recommend for everyone. The place was clean and bright. The beds were very comfortable. The pool area was great. The staff were pleasant. The breakfast was very good for it being included in the price. Was a great place to stay and be closer to Jasper. I give place 5 stars all-around.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000 Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Not a good first impression"

3
User 27/07/2019

We spent one night here and upon arrival to my room 406 someone ( i'm assuming the housekeeper ) used the bathroom and did not flush . The rest of the room seemed cleaned but this was a definite turn off . I went down to front desk and told the girl who told me she'd make a note of it. When I checked out today I did not want to mention this in front of my son as he would have been disgusted . This needs more attention for sure.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780.817.7000 Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Horrible"

1
User 23/07/2019

Accidentally booked for the wrong day and tried to cancel within 24 hrs and was told I still had to pay and then they rented the room out to someone else. Double dippers. Wont refund if you cant make it with plenty of notice and will rent out the room you paid for to someone else. Double bang for their buck.

bwphinton, General Manager at Best Western PLUS Hinton, responded to this review
Dear Guest Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Hinton Inn & Suites. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780.817.7000. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Good place for family to stay during your visit to Jasper National Park"

4
User 19/07/2019

Spacious room size, breakfast option was good, but it seemed the staff(s) weren't prepared to handle hordes of guests trying to eat breakfast at the same time. It has a very nice lobby and dining room interior. Beverly, checked us in, very friendly local and gave us tips for the area. Room cleanliness can be improved, we found someone's personal item on the floor behind a curtain and was never removed during our 4 night stays until I mentioned it to the front desk during check out time. Our full size fridge in the room was not working properly and they fixed it fast. The location is one hour drive away from Jasper downtown.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"brand new hotel"

4
tmathi290631, Lake Worth, Florida 19/07/2019

Our room was very clean and well appointed. roomy bathroom. good black-out drapes. Fast wifi. Pillows were so thick that hard to sleep on without a sore neck. Breakfast was good but only offers tiny wooden flatware that made eating difficult.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000 Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"excellent hotel for families"

5
mmalik922559, Calgary, Canada 14/07/2019

very new, clean, swimming pool so clean,hot tub nice, breakfast very good and hot, sound proof very good., best hotel to stay in hinton, room is good, service good. location very good,quite street. thank you !

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Service 5*"

5
aprilligores, Toronto, Ontario, Canada 07/07/2019

This BW just opened in March so everything is new and clean. We had a large 2 queen bedroom with a full fridge and a kitchenette. Comfy beds and pillows. 2 flat sreen (maybe 55") TVs. 4 adults and 1 kid but the room didnt feel cramped. Great location, right in middle of everything, grocery stores and restaurants. Staff at the check in counter very friendly and welcoming always smiling and helpful hope they can continue the great service!:)

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"nice stay in the eastern Rockies"

5
Abe L, abbotsford, Canada 05/07/2019

This hotel has one of the most friendliest staffs we have ever been to. They all smile and say Hi, and wish you a good day.if you book Expedia expect to get screwed The staff was very friendly and helpful. I was there for a conference. Lunch in the lounge was awesome. The food was excellent. Well priced. Very attentive staff. It was a delightful experience What a nice staff. Keep up the good work.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"A Nice Family Destination"

5
AreweeThereyet, Regina, Canada 05/07/2019

This is a newer hotel in Hinton. The restaurant is slated for opening late summer 2019. We enjoyed the stay, very clean, comfortable spacious suites sleep 6, good room layout, breakfast buffet...great for a family.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Excellent customer service. "

5
User 02/07/2019

Unfortunately we had reserved at the Days Inn in Hinton for a 1 night stay. When we arrived at the Days Inn they did not have the correct reservation. The lady at the front desk was rude and did not offer to help us find an appropriate room. We then went next door to the best western plus where Barb was most helpful. The Best Western Plus did not have a room to accommodate 5 people but Barb spent 20 minutes calling other hotels in Hinton to eventually find us a hotel room for the evening at the Hinton Lodge. We were graciously welcomed by the staff at Hinton Lodge. We were very grateful for Barb excellent customer service at the Best Western Plus in Hinton. She went beyond expectations to make sure that we were taken care of even if we could not stay there.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Beware this hotel : the worst experience I ever had with Best Western hotels"

1
GourmetatSomerset, Seattle, Washington 24/06/2019

I used Best Western many times.This is the first time I encountered such a worst , unlawful event. I got reservation confirmation two weeks before the arrival. They informed me they made a quotation mistake few days before my arrival . And asked me to pay 110 CADs extra. I asked my agent to negotiate with them. Then this hotel supplier cancelled my reservation without my consent two days before my arrival .And they provided the queen room to the other guest. How can they do this , and made me so hectic to find an accommodation

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Hello Guest, Could you please get a hold of the property so we can look into this further. My name is Barb and I am the Front Desk Supervisor. You can contact us via phone at 780-817-7000 or via email at info.bwhinton@gmail.com. I will be needing details from yourself in order to look into this. I look forward to hearing from you so I can make sure something like this never happens again.

"Nice stay, recommendable!"

5
User 12/06/2019

Brand new, nice hotel on the edge of Jasper National Park, Good alternative when everything is full in Jasper, or if you do not want to stay there. Easy to find, nice and friendly staff. Go and visit the local beaver boarwalk!

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Thank you for your review.

"Beautiful spacious BW."

5
User 11/06/2019

This is one new excellent Best Western Plus Hotel. It was spacious throughout with a large breakfast area. Again with BWs the interior decore was very tasteful. The room was spotless. This place is a must stay!

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Very nice and new!"

5
User 08/06/2019

Very nice hotel, stay here for work 4 nights a week. Super friendly staff and very comfortable rooms. Beds are comfy. Location is great for us because of where we work, a little out of town which is nice and quiet. Definitely recommend for the long term stays and the short term traveller.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Great stay"

5
User 08/06/2019

Great stay with a very good (basic) fitness center, could use a few more attachments for the weight system. Duvets and bedding very high end and comfy. Internet was fast and reliable I had no issues watching Netflix.

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Comfortable & convince stay"

4
SHU LING K, Canmore, Canada 08/06/2019

We planned to stay in Hinton during our Jasper trip because it's near to Miette Hot Springs (about 1 hour drive) and most importantly they offered a good price for the stay ( as compared to the stay Jasper). I enjoy the hot pool and gym. I like most the self made waffer for my breakfast

bwphinton, Front Office Manager at Best Western PLUS Hinton, responded to this review
Dear Guest, Thank you for staying with us at Best Western Plus Hinton Inn & Suites. We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future. If I can be of assistance in the future, please don't hesitate to contact me at 780.817.7000. Thank you, we appreciate your loyalty to our brand. Sincerely, Derek Mann Manager Best Western Plus Hinton Inn & Suites

"Very Comfortable Stay"

5
User 03/06/2019

It was a pleasure to stay at this hotel. Clean modern facilities combined with a professional courteous staff made it a very pleasant experience. This hotel is a great alternative to the (mostly) run down places in Jasper. I plan to stay at this hotel in the future.

"Excellent hotel, new and fresh!"

5
Maji2013, Kitchener, Canada 31/05/2019

We really enjoyed our stay here. It was very clean and the staff were friendly and helpful. We appreciated the delicious breakfast. There was coffee and tea in the lobby 24 hours and that was a nice touch.

"Great stay "

4
travelchic77, Grande Prairie, Canada 30/05/2019

Stayed one night only, 2 queens & sofabed room. Hotel is very clean & quiet. Parking lot offers free parking & is well lit with surveillance cameras. Check in staff was very friendly. Free breakfast was very good. It changes daily I was told. There was bacon, hash browns, egg omelettes, waffles, cereal, yogurt, oatmeal, breads, pastries, bagels & muffins. 3 kinds of juice & ample coffee. Would definitely recommend staying here.

"Very clean and quiet"

5
Barry N, Sherwood Park, Canada 27/05/2019

An easy to locate with ample parking hotel with restaurants within walking distance. The hotel was very clean considering the rain and mud outside. The main floor has a large area with lots of seating for relaxing or working at. Free coffee/tea 24hrs. Modern hotel and very nice rooms.

"Home away from home"

5
Dustyn B, spruce grove 27/05/2019

Had to stay in Hinton for extended period of time for work and the best western plus made my stay very comfortable. Amazing staff and a beautiful hotel. In all I wouldn't hesitate to stay again. Def a place to be proud of

"Wonderful stay in Hinton."

5
User 21/05/2019

The BW in Hinton is a wonderful place to stay. A brand new facility. We stayed in a spacious and beautiful clean room and experienced a courteous and professional staff. Breakfast was very good. I would recommend this BW to everyone.

"Awesome stay"

5
User 18/05/2019

Hotel lobby, elevator and room, pool/hot tub and fitness area were very clean and staff was extremely friendly. Breakfast has a great selection of food, the hot food was actually hot! I will be staying here again

"Great"

4
User 14/05/2019

Stayed here while my boyfriend was working in the area. It was a great hotel, still has that brand new smell. The hot tub was great, beds are very very comfortable and the rooms are big. The breakfast wasn't much to write home about but they have a fancy coffee machine in the lobby.

"Was surprised my first not perfect stay at a Beat Western and I m a regular."

4
Rudkin37, High Prairie, Canada 12/05/2019

I stay every two weeks at a Best Western so you know My favorite one is Fort Saskatchewan. I left Hinton this morning. It's a new hotel. The knob fell off the shower the mirror full length in hall was splattered with something maids did not clean . The food was gross quality and selection not what I m use to. Fort Saskatchewan is three years old this hotel in Hinton only few months. I have also stayed a week ago in fort Saint John noticed some of the same things. It's also a new hotel few Months old. The kitchen area and food are not the same size smaller . Smaller selection they use gross liquid eggs not real ones only three hot food selections not 6 or more like Fort Saskatchewan. The juice was what my friend mentioned to me this morning said it was bad he had oj he also never gripes about anyone so means he hated it I had cranberry. He was right tastes like chemicals. The lady who was working in there told us she drank it every day. She must not have taste buds what we felt like was not believed what did she think we were lieing?. I also told front desk the difference between The other Best Westerns told them about the dirty mirror and knobs falling off in shower . In fort Saskatchewan it's real juice concentrate. In Hinton she opened the machine the oj was bitter and dark in color I read the ingredients full of glucose fructose and things artificial. They should have food meats that don't have msg glucose fructose for people who have intolerance to them it's makes my family sick and myself ill. Our guts were sick hour after eating the food. Also add some Gluton free bread others not just my family have issues with that. So you know Fort Saskatchewan has fresh eggs real bacon sausage not patties they have mini omelettes peroiges kolbasa carrot cake cheese cake portage and soups to pour already made also boiled eggs waffles ceral pastries etc. Larger buffet breakfast area . So that's why I mentioned this cause I noticed a different with the two new hotels I stayed at in last two weeks. Seems I found a lack of a bathtub garbage cans recycle bins in rooms food selection and taste and quailty were lacking In Fort Saint John and Hinton . Room cleaning issues in Hinton location only.

"New, Clean Property with Firendly Staff"

5
User 26/04/2019

Nice new hotel, great rate and nice large rooms with really comfortable beds. Friendly check in and check out process. The include breakfast was good, with decent selection. Would be nice to see real plates and cutlery as the paper plates and plastic cutlery sure do create a lot of waste. We will definitely stay here again when traveling through.

"Clean, comfy and inviting!"

5
W117YWmelanieh, Prince George 26/04/2019

This is a fantastic hotel! Large rooms, comfy beds and a great selection for breakfast. The cinnamon waffles were a real treat! We had a great sleep and appreciated the late checkout. We would definitely stay here again. Thanks!

"Great stay!"

5
User 14/04/2019

Nice new best western plus. Clean with friendly service. Made use of the pool, hot tub and fitness center. Fitness center is well equipped with weights, treadmill, bike and elliptical. Breakfasts were fresh and hot with a nice variety.

"Excellent hotel"

5
User 07/04/2019

Hotel accommodation we great are hockey team had a good time and where treated great zero complaints. Staff was friendly rooms were clean amenities were excellent. Let's us use the meeting rooms for group gatherings since no one else was using them.

"Excellent!"

5
User 25/03/2019

wonderful, newly renovated hotel. Great service, clean and spacious. Amazing breakfast bar. We came in late with a wrong date for a different hotel, they accommodated us with a room. Very pleased with everything. Right off the main highway, very easy to find.

"Business "

5
Buddly, Hinton, Canada 12/03/2019

A wonderful new hotel with spacious rooms and very nicely done. Great location on the east side of Hinton. Very comfortable bed with large TV. Pillows are wonderful. Definitely stay here again A free hot breakfast is also included.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.