Best Western Hotel Carlton,  Helsinki

3.5/5  - based on 169 guest reviews.
Kaisaniemenkatu 3, 00100, Helsinki, Finland - See map
+358 9 6841320 +358 9 660112



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 169 traveler reviews
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The Best Western Hotel Carlton is a newly converted hotel in a 1930's building. The hotel has a perfect location in the very heart of the Helsinki city with excellent transportation, shopping and sightseeing possibilities. Whether travelling on business or holiday, the Best Western Hotel Carlton is the choice for you to spend your night securely and comfortably. Nightlife, wonderful restaurants and a casino are within walking distance to explore! Our multilingual staff will help you with table reservations and other reservations. A café downstairs and restaurant Lost in Helsinki are at your disposal.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 169 guest reviews
Business Business 48
Couples Couples 53
Family Family 14
Friends getaway Friends getaway 18
Solo travel Solo travel 25
Sleep Quality
Best Western Hotel Carlton,Helsinki
  • 4
    « Cool hotel in central Helsinki »

    Looked for a central hotel close to the train station and main bus station. Bus from airport stop at this station (end station) and cost Euro6.50 takes about 30 minutes. The hotel is just up the hill behind the station. Good wifi connection and breakfast. Very querky one. Steps to first floor no elevator. Next to a good Irish pub which got live music every night. Shower fine, kettle in the room, bed ok. Restaurant and bar downstairs. I'll stay here again.

    « Very central and modern »

    Friendly staff, very close to station, shops etc and yet quiet. Great restaurant and cafe downstairs and good breakfast. Lots added facilities E.g. computer and printer, tea, coffee and milk available. Spacious quirky room with great shower.

    « Good value & location »

    This hotel is in a good location, a couple of minutes walk from the central station and 5-10 minutes walk to the harbour front. The receptionist was friendly and welcoming, despite it being late when we arrived. The breakfast was good and filling - we particularly liked the porridge. The rooms are a little dated and uninspiring - I suspect it has seen better days. But the price point in an expensive city and the location made up for that.

    « Good location »

    Good location but a real dump. The rooms are small, and I got put into a room which had no windows. I felt really claustrophobic. The wifi was weak. The only good thing about this hotel is the nice staff. One day the room never got cleaned. Only stay here if you don't have a better place to go to. I was surprised that Best Western has sunk so low. It was more like a backpacker place than a regular hotel.

    « Really central location in Helsinki »

    Stayed at this hotel last Friday, the hotel staff were really helpful from the beginning. They allow us to drop our luggages at the reception and we had a late check-in since we want to visit a bit the city. Around midnight, when we checked in, we discovered that our luggages were already in the room and it was a kind gesture from the reception team. Breakfast was good. I would definitely reccommend it!

    « perfect location, felt more like a B&B than a hotel »

    this hotel has a perfect location and very friendly service! That said the rooms are in urge of an update and very very small! I was dissapointed there was no bath but only a shower and no place to put my toiletries too. Not much channels on tv. If you stay here on a Saturday night be warned! There is a disco with loud music that last until the very wee hours like 3 am! Breakfast was only until 9.30 am and not so special why we skipped it mostly as we didn't want to get up that early, i would probably not return to this hotel and try another one next time in Helsinki....

    « Excellent service & restaurant. Central location. A/C would definitely improve stay. »

    The hotel is about 4/5 mins walk from the train (& airport bus) station. It is an unusual entrance to a hotel as it is essentially a single door into a coffee shop. The hotel reception is at the back of the coffee shop. The staff were extremely helpful/friendly and will deliver your bags to your room (if requested) due to the lack of a lift. Our spacious room was at the back of the hotel and we were able to open the window. This was a definite bonus due to the lack of air con. The was a small fridge in the room. The restaurant, which was part of the same complex, was excellent for evening meals. Can't recommend highly enough. The inclusive breakast was adequate with a reasonable choice.

    « Clean, Quiet, Modern »

    Great location, just a short walk from the train station. Modern room, adequate size, great water pressure, extra comfortable bed. Staff was attentive. Overall a very positive experience for international visitors.

    « Spectacular Service, excellent location, No AC »

    This hotel is located by museums, the train station, tour buses, and more. You really can't ask for a better location. It's not just the location that makes this hotel exceptional, it's the service. Reception was so nice and super helpful. We were able to lick our bags up while we walked around, both the day we arrived and the day of check out. The hotel is above a restaurant and cafe. I could not here the restaurant, however it can be loud. You hear other people's doors slamming closed and as there is no AC we opened the window for airflow - the street below is quite noisy and busy. When the windows are closed you cannot hear the hustle and bustle of the street below. AC would make this hotel so much nicer in the summer, even a fan to move air around the room would be nice.

    « Terrific hotel in terrific location »

    This is a terrific hotel in a great location in Helsinki. Staff were unfailingly helpful and friendly. Room was large and had a fridge. It also had a wonderful shower. The noise from the busy street below can be loud if the windows are open, but, once you close the double-paned windows, the street noise essentially disappears. The rooms are in the second floor with no elevator. I would definitely stay here again.

  • 4
    « Good Hotel in the Center »

    Our room was right on the street but we have never slept so well, undisturbed by the noise. Staff was pleasant and courteous and BBC which was not available the first 2 days for a technical problem, was fixed as promised in two days. Healthy Breakfast and soft jazz music were a good way to start the day. It is important to know that there is no lift and you will have to walk up till the 1st floor where rooms are located, and they did not offer to help us with our luggage.

    « Rooms are nice »

    Location perfect. In the heart of Helsinki. Still not too noisy. Minibar in the room. Rooms are basic, but ok. A bit different hotel experience; small reception, access with a code. Good sleep in a comfortable bed. Breakfast was a disappointment this time; no bacon, milk or juice; well yes but you had to ask for it.

    « It was a bed and some breakfast. »

    The Best Western Carlton, is somewhat a bit odd place, walking into the reception, which by the way is tucked away behind the stairs to the rooms, you find yourself in the middle between a small restaurant/bistro and a coffee bar. The staff was friendly enough, and the wifi surprisingly was very good. They serve a small but useful breakfast and it has what you need for a good start.

    « Average hotel- good location and bar »

    This city centre hotel is not special in itself, my room was a little small and was starting to look a little dated, but not yet shabby or old. An acceptable room that I felt comfortable relaxing in. The best feature of this hotel is that the ground floor is a thriving bar / restaurant. Traveling alone can be dull in the evening as I rarely have the energy or desire to go walking off into the night to find a bar. Generally I eat something, have one beer with food then watch some telly in the room, but here I was happy to do a little people watching after my dinner. Being centrally located I was able to walk to my meeting by the railway station in about 10 minutes and really enjoyed being in Helsinki, I have been in winter and spring and the difference in the weather makes a BIG difference. Google the weather before you go. This Hotel probably not the best but the price is good and the location is comfortable. Breakfast is a bit average? but ok. Don't get a room next to the stairwell, the security door on the first floor bangs..!!

    « Nice staff, very convenient location ! »

    We, my wife and me,stayed at this hotel one night. Very convenient location just 3 minutes walk to the hotel from the Central railway station. The Finnair airport bus stop is also just opposite to the railway station. So you can save money on taxi. We requested for a quiet room and we got a very quiet room on the yard side, room nr 220 if I believe right. The reception staff was kind, polite. We got early breakfast on request , sandwich and coffee, together with a fruit, simple, but enough so early in the morning. The room was spacious, good value for the money. The shower place small, but most important thing, hot water functions well with good shower force.

    « Perfect Hotel when You are in Helsinki »

    Hotel is located in excellent place just behind railway station. You can reach airport and other parts of the city very easily. Hotel is very small and You can get very personal service. Hotel has a good restaurant and service is excellent. All the nice restaurants, movie theaters are in walking distant. Market square and harbor is close by and You can reach ferry to Stockholm or Tallinn even by walking. Sleep quality is also excellent even though it is busiest part of Helsinki by the traffic. What is more, hotel is very economically priced.

    « Very good for a stay in the city »

    The hotel is close to the main train station (where also the Finnair bus arrives) on the first floor of the building. The front desk is next to the Roberts Cafe. The rooms are on the first floor. We stayed in 207, which was ok. Breakfast was included and is served in the restaurant downstairs. All mayor attractions are within walking distance from the hotel. I would stay there again. Wifi was also free of charge and worked very well.

    « Very good, but noisy »

    Nice hotel with good service and location near everything in Helsinki. Affordable rates including good breakfast. Good beds guarantee good sleep, but the street noise from public transport (trams and busses) start early in the morning. Perfect hotel for the price if you can get a room from the yard side of the building. Ask for it!

    « Excellent location with decent price »

    This hotel locates in the very center of Helsinki, just round a corner from Railway station. Hotel is recently renewed and everything is working as a perfect place for the stay. Hotel has excellent restaurant and the bar, and it is very pleasant way to relax on the evening. You do not need to find any place for the eat because this hotel has a gourmet meals. What is more, You will have a good overnight sleep with less than 100 euros just in the center of the city.

    « Good price, good service, convenient location in the centre of Helsinki, plus great overhead lighting in rooms »

    Finally a hotel room with overhead lighting. This is my number one gripe for hotelrooms all over the world. Hotel Carlton has bed lights, desk light but also overhead lights in the room that provide ample lighting. For me this is truly a big plus. Wifi worked fine as well. Shower had lots of hot water. Desk was ample in size to use your laptop. The hotel has only 21 rooms. Not a lot, so if you want to stay here book ahead of time. The hotel is very conveniently located, just around the corner from the Railway station at the side of the bus plaza. The Metro station Helsingfors University (in Finnish: Helsingin Yliopisto) has an exit next to the hotel, and only a few meter up the street tram 9, 6 and 3 have their stop at Kaisaniemenkatu. There is no elevator, just a set of stairs and at the top a door with a keypad lock. The rooms facing the street might have street noise, but they also have a lively atmosphere. Personally I like that and I simply ignore any noise. I had room 206, right across from the coffee and tea facilities and the vending machine in the hotel corridor. Two kinds of cookies were there for your pleasure, twining teabags, two water cookers, instant coffee and liquid coffee creamer. My room boasted three double windows (literally two windows in front of each other). The windows all open up, which I like as I often find hotel rooms too stuffy even in winter. My room had a minifridge, a tv and a big enough bathroom with vanity, toilet and large shower space with a curtain. The room also had a comfy chair that I put in front of the windows. Due to their large ledge in front of the windows making it a nice set up to read a book while drinking a cup of tea or coffee. Truth be told the room dresser and cupboards were not in the best state of repairs. It did not bother me as it still was functionally enough. Also the hotel staff promised to repair it after my departure. While there I could not be bothered with it, but that was my choice. For me the spacious shower with lots of hot water and an intricate system of many water spouts were more important that whether the drawers are in good repair. The hotel's breakfast buffet has porridge, fruit loops, muesli, sour dough dark bread, whole grain light bread, white bread, knäckebröd, cream crackers, scrambled eggs, boiled eggs, lettuce, cucumber and tomato slices, feta cheese, cottage cheese, sausages, bacon, cheese, cold cuts, fruits slices and whole, coffee, tea bags in many varieties, milk, apple juice, orange juice, small donuts, cookies. I am probably forgetting something, as there really is plenty to choose from. On Sunday there was an even larger selection with backed tomatoes topped with cheese and falafel patties. The Wifi signal in my room was strong enough to have several phone calls using skype over my laptop. I found the hotel staff friendly and helpful and I do recommend this hotel, even if some of the cupboards in my room had seen better days. I left my suitcase with the reception desk (it was locked away, very safe) to roam around Helsinki unencumbered by my stuff for a whole day before catching bus 615 Vatnaa Airport. NOTE: Bus ride of bus 615 did take about 45 minutes, so plan accordingly. Getting to the Hotel: Best Western Hotel Carlton is only a 4 minute walk from bus bay 12. I added two images of your walk from the bus to Hotel Carlton. When you arrive at the bus plaza, you walk back through the street that the bus just used to enter the open air bus plaza with the bus bays (name of street: Vilhonkatu). Stay at the right hand side of the street. Take a right at the glass pyramid. (name of street: Kaisaniemenkatu). Cross the street (entrance of Metro station ?Helsingfors University' is right in front of you). Hotel Carlton is where it says ?Robert's Coffee'. The lobby/reception desk is to the left of the stairs. (The hotel has no elevator, but the staff will help you up the stairs with your suitcase) Tip 7: when leaving look up your bus schedule online ( I am not allowed to post the url by tripadvisor, sorry about that) or look at the digital screen with bus numbers and times of departure next to bus bay 1 on the bus plaza next to the railwaystation. Tip 1: pick up a free Helsinki map at the airport, it has the tramroutes, metro and other points of interest for you. This same map can be found at the reception desk of the hotel. Tip 2: There are two ways to get to the hotel: by train and by bus. Be advised that in Finland trains often suddenly don't run. Bus 615 will get you to the Helsingfors Railway station in the centre of Helsinki as well. It will deposit you at an off loading bay, perpendicular to bay 12 on the bus plaza, which is situated to the right hand side of the Helsinki railway station. Tip 3: In the airport corridor leading to the trains, as well as in the bus bays of the busses at the airport bus plaza, there are machines that sell you your bus/train tickets (In English if you wish). Besides buying one ticket for your bus ride, you have the option here to choose 1 day, up to to 7 days, tickets for all public transport in the Helsinki city centre and adjoining areas (Vantaa airport - Helsingfors ? Espoo). The more days you pick the cheaper it gets. The ticket is valid on busses, trains, trams and metro in the Vantaa, Helsingfors and Espoo area. You can use it to get from airport to the city and back and to travel around in Helsinki. You can also use it on a number of ferries. Tip 4: Use your debit and credit card everywhere for paying. At restaurants paying with your card for your part of the bill is normal. Asking for split bills is normal too. Tip 5: I bought a 4 day ticket which cost was not much over two rides on a bus/metro/tram. NOTE: I did not get a real ticket, nothing more than the payment receipt and that was my ?ticket' for the 4 days in Helsinki. Luckily I had a plastic cover in my bag that I could use for this tiny slip of paper to keep it from crumbling. Tip 6: If you can buy it, opt for the green rectangular ?pass' and load your choice of travel (one ride, day pass) on that public transport pass. It is a more sturdy ?travelpass' to use without the fear of it crumbling to useless paper scraps. NOTE: Only in the bus you show your ticket to the driver when entering. You simply enter the tram or the metro(station) without having to show your ticket. There is a different system if you use the green ?pass', I have no information on how that works. Locals told me that you can actually walk underground from metro stop Helsingfors University all the way to the Kamppi metro station passing the Railwaystation metrostation. They did warn me that it is a maze, but if you have an adventurous spirit that might just be fun. Tip 7: There is a supermarket in the basement of the building next door for bread etc. There are also a number of restaurants of the lower priced variety, price range is understandable as this is the university metro stop. At the Kamppi busstation there is a Lidl supermarket (at the end of the corridor that starts with Starbucks on the left and Picnic on the right; also the corridor which has the busbays 41- 57) Walk all the way to the back and up a flight of steps. Tip 9: Incidentally, you can find where it is by touching the changing ads in the lighted display stands on this floor. Besides displaying advertisements these lighted displays also serve as touch screen route planners for your shopping. Robert's Coffee and Iguana Restaurant: Eclectic choice of pasta, pizza, burrito, hamburger. Average prices (meaning not really cheap)

  • 5
    « Close to everything and great! »

    I have had this hotel for a business trip, and it was really great because it was in the city center and you can easily get to anywhere in no time. Tram, metro and bus stops just around the corner, also the Helsinki Central Railway station is like 5 minutes walking distance. The room was spacious, clean and cleaning done everyday. Did not have the chance to try the breakfast, but know the area otherwise and the restaurant that offers them the breakfast, so I suppose that's not a minus. The only downside is that if you have a room with a street view and happen to be there during an event going on, you pretty much gonna hear it, windows opened or not.

    « Superb location »

    This hotel is basic but comfortable & clean, the central location is ideal for exploring the city. On the ground floor you have a coffee shop and a bar / restaurant which are both open to the public and can get busy at times, though I never had a problem using either. The staff were particularly helpful and polite from checking in to checking out and securing my bags for the day. I would say this hotel has a good vibe for the younger traveller and couples but this should not put anyone else off as you do have a mix of age groups. My only gripe would be no toiletries left out in the bathroom apart from some wall mounted soap so ensure you take some. This hotel was great value for me and the location was ideal.

    « The hotel is close to Central railway station »

    Unfortunately that was the one advantage of this hotel. The room was small and it's really need renovation at all. TV had only 2 chanells. We were woken up at 5 am with a terrible noise and couldn't sleep any more. This hotel would be a good choise for a night if you had a stopover in Helsinki on your way, that is close to railway station (only 5 min on foot) and tram stops you can get ferry's harbours with.

    « Great location, not glamorous, good value »

    We stayed here for 3 nights at the end of October. The location was fantastic - a very easy walk to everything, tram and bus stops and metro station right outside our door. The room was good and interesting to be in - the bathroom up a few stairs from the bedroom. It's very noisy in this hotel - lots of people having fun every night and a busy cafe throughout the day - but this area is very well separated acoustically from the rooms and the double glazing also takes care of the city noise outside the window. Breakfast was a bit pedestrian but hey, it was more than adequate and good value for the price.

    « Good location but some issues »

    The staff members were very helpful. The breakfast buffet was OK (get there early for the better eggs). The room needed some upgrade, except for a nice bathroom. The real problem, which would not bother some people, is the noise. There is traffic noise (no honking, but buses and trams and cars), and people noise from the bars nearby on the front. If you close the double window, the sound is mostly muffled but then the room is hot and stuffy. It was not impossible in September, but in the summer it would be a big problem, as there is no air conditioning. We were told that the rooms on the back had no windows, so that was not an option. Maybe the rooms on the side would be better, but there aren't many of those. I used earplugs even with the window closed. But my husband had no problem with any of the noise issues. And the price is right.

    « Helsinki gem »

    My wife and I traveled to Helsinki to visit family. We tried to get into more expensive hotels but couldn't and I'm glad. This was a fantastic place to stay. We were able to walk 5 minutes from the central train station to the hotel. Right in the heart to Helsinki. We could walk to all the shopping centers and the open market as well as the ships to go to Estonia. Hotel was very comfortable and the staff was outstanding. Breakfast was very good and nice to have it included. Great stay and a great place.

    « Good location »

    Best western hotel close by the central station, good location. Ordinary room with no international TV channels except of Sweden channels. Breakfast buffet needs some variety and is quite ordinary. Positive side is the location, negative side is the breakfast buffet and the room which was ordinary. Wifi in the room was weak, I had to go to the lobby to get good connection.

    « Central, great location, next to parking house, next to train station »

    Take this hotel if you want to be in town centre. It is not to expensive. (no elevator) You can meet interesting people in a hotel bar with good food. The bar is to be converted to a breakfast place in the morning. Walking distance to esplanade, catedral and market place. Next to the hotel is entrance to big underground parking house (not cheap).

    « Good hotel in great location »

    Reasonably priced hotel in a great location for exploring the city, and also close to the railway station. The breakfast was excellent and there was plenty of choice. My room was at the back of the hotel which could be a little noisy due to a large extractor fan outside, but I guess that the main road side would have been noise too. It didn't stop me sleeping, even with the window open.

    « Reasonable but quaint room »

    It's hard to comment whether this was value for money as we happened to be here during the World Gymnastics Championship and accommodation in Helsinki was even more expensive than usual. The bathroom was a wet room but the shower good. Hairdryer provided. No safe and no aircon when room was a bit stuffy. A kettle, tea and coffee provided in the corridor. Staff were helpful


Getting to the hotel ...

All directions
·From: The north. Turku direction, turn left on Juhana Herttuan Puistokatu/E8/E18/E63 and drive for 0. 20 kilometers. Bear right on Nosturinkatu/E18. Turn right on Pansiontie/E18/9. Turn right on Huopalahdentie. Turn left on Paciuksenkatu. Turn left on Postikatu. Turn right on Asema-Aukio. Turn left on Kaivokatu towards the Best Western Hotel Carlton.

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