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Best Western Hotel Dry Creek Inn, Healdsburg

4.0/5  - basé sur 2142 notations.
198 Dry Creek Road, 95448-4702, Healdsburg, United States - See map

***Experience Tuscany in the Heart of the Sonoma Wine Country*** All the activities within Sonoma County and Healdsburg, make it a hard to decide between recreation or wine tasting while trying that new Pinot, Cabernet or Chardonnay! You will experience the best of both world's while staying at this beautiful Healdsburg hotel. Our Healdsburg hotel combines great rates with resort like amenities. Located on site are 2 pools, 3 covered whirlpool spas, steam, sauna and fitness rooms. A fire pit and outdoor fireplaces. Our complimentary hot breakfast includes pancakes, waffles, scrambled eggs, bacon, sausage and a variety of pastries and fruits, cereal, yogurt, and gourmet coffee along with a selection of chilled juices. Located in Healdsburg, are several 4-Diamond Zagat-rated restaurants so save your appetite. Along with over 200 world class wineries within 10 miles of this Healdsburg hotel. Guests staying at the Best Western Dry Creek Inn get enjoy both combinations. World class biking is a major attraction near this Healdsburg hotel. Several bikers train for the "Tour de France" in our neck of the woods, but you don't need to be a biking pro to take advantage of the fantastic trails and weather. Best Western Dry Creek Inn is a haven for outdoor enthusiasts looking for a little pampering to go with their adventure. If you are traveling on business. There's no reason why you can't inject a little pleasure into the trip. The Dry Creek Inn regularly welcomes business travelers from Lake Sonoma Dam and Hatchery to manufacturing and lumber companies along with many others who have business in Healdsburg. Choosing this Healdsburg hotel is an easy choice. A warm, welcoming staff and spacious rooms with every amenity is waiting. Make your next vacation one for the record books. Who says getting away from it all is void of getting spoiled? Reserve a comfortable room at Best Western Dry Creek Inn and prepare for a trip that sets the bar high!

Best Western

Hotel Dry Creek Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 2144 guest reviews
NOTE ISSUED
Excellent
672
Very Good
802
Average
381
Poor
179
Terrible
110
REFER TO NOTICE
Business Business
107
Couples Couples
1144
Family Family
363
Friends getaway Friends getaway
340
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very nice hotel"

5
13/07/2018

We would definitely come back to stay at this hotel. The room was very clean and nice and the breakfast had many different options which were all very good. The hotel is centrally located, just a few blocks from downtown. The staff were quite helpful and check in and check out were super efficient.

"Our fav hotel in Healdsberg"

5
11/07/2018

This is the most wonderful hotel... we come back each year for our anniversary. The rooms esp in Villa Toscana are beautifully furnished with jacuzzi tubs, wonderful beds and the comp breakfast is an entire buffet!! Really amazing, the grounds are beautiful and management is very accommodating and kind, theyvgo out of their way to take care of you! 5 stars, couldn't recommend more!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear nancygut12, I would like to personally take the time to thank you for your generous review on the Dry Creek Inn. It is so wonderful to hear that you two choose our hotel every year to celebrate the most special time in your life. All of us look forward to seeing you back for many years to come!! Thank you, Sarah Stroud Senior Sales Manager

"The best place for the price in Healdsburg"

4
10/07/2018

If I could afford it, I wanted to stay at the Hotel Healdsburg but I couldn't. The Dry Creek Inn is showing its age a little (our sink had a crack in it and the floor seems a bit worn) but the beds are still comfortable and the room was clean. Although the Best Western is on the "outskirts" of Healdsburg Square, we were still in walking distance and didn't have to drive to the square. Although I didn't get up on time, my friends who were also in the hotel said the free breakfast was great! The only complaint I had is my son told housekeeping to skip our room but when I went to housekeeping to ask for clean towels (I would have reused them had I known we would not take housekeeping) they didn't have any "extra" to give; then I called the front desk and maintenance never brought towels up; and I called again in the evening and the clerk did not have a key to the closet (or at least he never called back for me to go get them from him). I was not the only person who didn't have towels as when I was checking in, there was another person asking for towels because maintenance never brought them up. However, that experience would not stop me from staying there again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Mamie66, I would like to personally thank you for your review on the Dry Creek Inn. First off I would like to say I am pleased to know that all in all you did enjoy the hotel and that you would come back, all of us look forward to seeing you again. Secondly, on behalf of the entire team I do apologize for the mishap with the towels. It is always greatly appreciated when situations as these arise and are brought to our attention. We will do further investigation on this to see what has happened and make sure this situation does get fixed right away. Thank you and I look forward to your return stay. Sarah Stroud Senior Sales Manager

"Disappointing"

2
09/07/2018

I guess that I expected it to be better. I booked two nights in the Casa Toscana building. The room was a good size and the bed was comfortable so I guess that is the important part. The building is long and the rooms have outside hallways. Our hallway backed up to some industrial noise which was most disturbing. One evening and night there was a pile of dirty laundry just sitting in the hallway for hours. This means that not only did housekeeping not do their job, but the management of the hotel did not walk the hallways often enough. The toilet in our room ran continuously and while I was able to get it to stop, again it is something that housekeeping should report to maintenenace to have fixed. The included breakfast was good and clearly they attempt to have food for the vast variety of nationalities that are guests at the hotel. The location is also very good for wineries but about a mile outside of the town center. I think that the price is really high for what you get. Judging from other reviews the Toscana building is not much better than the Sienna building and clearly is not worth the increased price. I think that the next time I visit Healdsburg I will look for somewhere else.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We certainly do not want our guests to go away disappointed. I regret you felt our hotel was overpriced. During the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination, especially on weekends. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. While the other boutique or luxury hotels located in downtown Healdsburg are generally between $200 and $500 more per night than our hotel. Making our hotel a good value. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, thank you for taking the time to write your review. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Very Nice Stay"

5
09/07/2018

We stayed in a Villa Toscano Suite and it was a very nice room. The private balcony was an added feature which we appreciated. Staff was friendly and the complimentary breakfast was better than most Best Western's.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear SailingJon, Thank you for writing a lovely review on the Dry Creek Inn. Myself and the entire staff are all pleased to know that we exceeded your expectations to the fullest extent. We are all looking forward to you coming back and staying with us again to receive an even better experience than the first time. Warmest Regards, Sarah Stroud Senior Sales Manager

"Casa Siena Building Needs Updating"

2
02/07/2018

I read a previous review that said not to stay in the Casa Siena building. If you need 2 queen beds, this is the only option. I agree after spending one night. The room was dark & overlooked a parking lot. The room had old furniture & was in need of updating. A better choice is the Geyserville Inn just one exit away. It is light & bright. Has feather beds & a wonderful view of the vineyards.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Within the last 24 months all our Casa Siena rooms have been renovated with all new furniture, granite bathroom counters, tile bath/vanity floors, a barn door separated the guest room from the bath area, new bedding for the top of the beds and a 49" HDTV. These improvements has been very well received by our returning guests. I am sorry you felt our guest room furniture was old and outdated, as it is relatively new. Many of our guests prefer to enjoy an upgraded experience in one of Villa Toscana rooms, which include a fireplace, jetted tub, private balcony or patio, bathrobes and other upgraded amenities. This is why often times you will read our guest reviews indicating to stay in our Villa Toscana building. It is my hope that you will give our hotel another try, so that we can make your next stay with us a superior experience. Once again, thank you for taking the time to write your review. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Customer service lacking"

1
30/06/2018

I had several negative encounters with the staff. To begin I had to call a few times to make sure my reservation was done correctly. Even then I wasn't sure what I would encounter when I arrived. The man at the "night window" was less than helpful. I arrived in the middle of the night. He checked me in and I had to go back to the night window three times to get him to finally come out and direct me to my room. It was dark, very little lighting, minimal signs. When he pointed the direction of my room he said "I wasn't really trying" to find it! I was stunned. Overall the staff don't act like they care about their customers.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret our “Graveyard” team member was less than helpful to you. During, the check in process each guest receives a property map along with their room key. If you were in need of further assistance too locate your room, I am not sure why he did not offer you further assistance. Especially, in the over night hours. I am sorry his behavior left you with a bad impression of our hotel. We certainly do not condone this behavior and see it as an isolated incident. We will definitely be reviewing proper Customer Service techniques with this team member. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Peaceful evening, fun breakfast"

4
24/06/2018

We arrived from Campbell, CA late and didn't have much time to wander the facility before bedtime. Bed was comfortable and the room was quite adequate. Parking was ample and the hosts were friendly and informative about getting around in Healdsburg. Complementary breakfast was ample and varied. Our maid was so charming and attentive to make sure we were comfortable. We will definitely stay here again as we plan additional trips to the area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Jim F., I would like to personally thank you for your review on the Dry Creek Inn. It makes me very happy to see how much your enjoyed our hotel in every aspect to the point of wanting to return with us. I am very much looking forward to seeing you again in the near future and hopefully you are able to arrive a little earlier next time! Sarah Stroud Senior Sales Manager

"Nice hotel"

4
20/06/2018

Great experience at Best Western. Pleasant staff, very clean room, nice pools. Breakfast was delicious (and free!). Easy walk to Healdsburg Square. There was some noise from the highway but not noticeable from our room and proximity to highway made for super easy travel plan.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear GCdog, Thank you for taking the time to stop by and write a wonderful review of the Dry Creek Inn. We are all very pleased to hear and know that you did enjoy your stay so wonderfully. It was a great pleasure to serve you and we are all looking forward to having you back with us again to enjoy the property a second time. Sarah Stroud Senior Sales Manager

"Great hotel, close to downtown Healdsburg!"

4
19/06/2018

Great little hotel, with wonderful sitting areas that you have wine or breakfast at, made to look like a lovely little villa somewhere in Italy. Pools are a bit small, with limited lounge chairs, but they do have them. Breakfast is AMAZING!!!! That have a wide selection, wide window for eating, and great areas to sit. Rooms clean, but really nothing to write home about. Walking distance down a little walking path to downtown Healdsburg - but wear your walking shoes. It's a flat path, but in heels it might be a bit long. Great little hotel! Would recommend!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear TravellingtoParis, I would like to personally thank you for writing such a lovely review on the Dry Creek Inn. Myself and the entire staff are pleased to hear that you did enjoy the hotel and our amenities so wonderfully! It was a such a pleasure to serve you and we are looking forward to having you back with us. Thank you, Sarah Stroud Senior Sales Manager

"Loved Loved Loved!"

5
13/06/2018

Spent the night in this adorable hotel while wine tasting in Healdsburg and it was the absolute cutest! It has this Italian/European feel that makes you wonder if you're really in Napa county. It's not a close walk to the main center of Healdsburg but doable if you're in the mood but rather a close lyft or taxi ride away. We opted for the upgrade with the jetted tub and it was very much worth it. When we come back to Healdsburg, we will definitely be staying here again!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear jasminehart, Thank you for your review on the Dry Creek Inn. Myself and the entire staff are all thoroughly pleased to hear how much you did enjoy our property. The hotel strives for excellence and it is our greatest excitement to hear that we have fulfilled that. All of us are looking forward to your next stay with us in hopes its even that much better! Sarah Stroud Senior Sales Manager

"A motel at best"

3
11/06/2018

The rooms are dark, can't leave blinds open as there are people walking by your window, soap is of low quality it turns into a pool of soapy water after one use. The hair dryer is one that stays hooked to the wall, most hotels have moved beyond that type years ago. Coffee maker in breakfast room was constantly out of order, needing to be off for 10 mins. at a time. Breakfast is a non event, with the usual over cooked eggs and cereal or toast etc. There has to be better places around, we were there for a wedding so it was suggested to us.

"BEST place to stay in wine country"

5
06/06/2018

Dry Creek Inn is ideally lacated to best enjoy Healdsburg, and all neighboring winaries. It is also within an hour of Napa's best so you get the best of all worlds without spending a fortune on a room in Napa. The facilitiy is very nice, rooms spacious, clean, and food is really good. Great breakfast before you go tasting, nice small gym.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear TonyFi18, Thank you for your review on the Dry Creek Inn. Myself and the entire team are very pleased to hear that you enjoyed yoru stay so wonderfully and all asepcts of the hotel. We also do feel very lucky to be located so centrally to everything that you do need! Please do come back and enjoy the hotel with us again, all of us would be thrilled to have you back. Best, Sarah Stroud Senior Sales Manager

"Nice Property | Welcoming Staff | Good Location "

5
03/06/2018

Our extended family spent three nights here while attending a wedding. Rooms were very comfortable, staff very helpful, and the location was perfect for us. Suggest booking rooms on the second floor with balconies facing the inner courtyard. More privacy than ground floor units. Would definitely stay here again!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Dan C., I would like to personally thank you for taking the time to write a review about the Dry Creek Inn. I am very pleased to see that you enjoyed the hotel so wonderfully and that you will be coming back. It is great to hear that are dedication and hard work is paying off to those around us. We are all looking forward to seeing you again! Sarah Stroud Senior Sales Manager

"Charming, Well Located, and Excellent Staff"

4
02/06/2018

The inn is right off the freeway, and VERY convenient for winery touring. That said, there was no problem with traffic noise. The beds are super comfortable, and our room had a small fridge, but no microwave. We would have loved access to a microwave, even if it were not in our room, as we were there 3 nights and sometimes ate leftovers in the courtyard. The inn is clean and very well appointed, with a good deal of Mediterranean charm. The breakfast is quite good, with hot & cold options and fresh baked items. There is a charming courtyard and fire-pit area to eat breakfast in or to enjoy at other times of day. There are two pools, though it was too cold for us while we were there so we did not use them. The staff was excellent and eager to please. The lobby is small, and not really a place to hang out in, and the computer available to guests is a stand-up station...really, you stand up to use it! The hotel is walking distance to downtown if you are a walker (maybe a mile), but many would not consider it so. The hotel does have a number of loaner bicycles that you could ride right into the Dry Creek Valley, or to downtown. We would definitely stay here again!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear WeeWoodstock, Thank you for taking the time to write such a wonderful review about the Dry Creek Inn! All of us are pleased to hear that you will ne returning and that you did enjoy the entire hotel so greatly. For future stays, please do keep in mind that the Front Desk does has a microwave in the back that we are more than happy to help you with heating leftovers. Myself and the entire Dry Creek Inn Team are looking forward to seeing you again! Sarah Stroud Senior Sales Manager

"Pools were dirty but..."

4
31/05/2018

This place is beautiful.its like a tuscany village. Our only issue was, apparently they use a service to clean the 2 pools and don't even have a net or vacuum on site. So, unless you go on Thursday you can expect dirt and bugs on your swim.other than that it's a perfect location and hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear h0llzzz, Thank you for taking the time to stop by and review the Dry Creek Inn. First off, I am pleased to hear that you did enjoy the hotel all around and feel as though our location is perfect. We do feel very fortunate to be lucky enough to have our location as well. Secondly, myself and the entire Dry Creek Inn Team does apologize for the situation in respect to the pool. I will make sure this is solved right away. I thank you for brining it to our attention. We look forward to seeing you stay with us again! Sarah Stroud Senior Sales Manager

"WARNING.....SECURITY ISSUES...."

1
31/05/2018

Security Issues.....BEWARE....I booked two adjoining rooms for my daughter and her three friends for my older daughter's wedding, not only did they give away their rooms to someone else during the "room not quite ready yet period" on three different occasions someone else checked into the hotel and they gave their room away to 3 different men. While my girls were getting ready for bed one night and the next day getting ready to go to the dress rehearsal, three Male's walked into their room with keys the hotel had given them with their actual room. We called, we had a "heated" meeting with the manager on duty and he had nothing to say as to why it had happened. I am still waiting to get a call back 5 days later from the general manager as to why this happened and how they are going to fix this. The staff and management took it very lightly and we were not happy how they handled the entire situation. Someone in charge needs to see what kind of computer system they are using and how this can prevent a possible criminal act in the future. Our wedding planner contacted the events coordinator as well and still no replies. I am disputing the charges on these rooms with my credit card company as the stressful situation it put upon our girls that were in the wedding party should never have happened in the first place! Share

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for taking the time to write a review sharing your concerns with your recent stay. I am sorry errors made by the staff at the hotel made you feel unsafe. I can assure you our hotel is very safe and this was an isolated incident. In reviewing the details of the incident with my management team, I have determined, the hotel was 100% responsible for issuing duplicate keys to one of your rooms and creating this situation. There is never a good no excuse, for this to happen. Unfortunately, our computer system was down for a short period of time the day this incident occurred and not one of the Front Desk Agent communicated with one another while issuing the same room to different guests. It's totally unacceptable and I can certainly understand how upsetting this was and apologize again. This is a very unusual event to occur at our hotel and my management team has since reprimanded those responsible for this happening. We also will be reviewing with our entire team proper procedures when operating without the use of our property management system. I regret you were not satisfied with the response given to you by the Front Office Manager. I did speak to the Front Office Manager about this incident after it happened. After hearing the details, I instructed him to remove the charges from your room for the day the incident occurred. I also instructed him to talk to you upon check out time to have a further discussion of the incident. Unfortunately, when he attempted to do so, he was told the matter would only be discussed with the wedding coordinator. No one in my entire management team was aware you were waiting for a further response, As, none of us have received any communication with respect to this incident, in the form of voice or electronic communications. Therefore, you have not received any communications from anyone in our Management team. A member of our Management Team would be more than happy to further discuss this incident with you. If this is something you are interested in pursuing, please reach out to us. On behalf of my entire team, I apologize this unfortunate incident occurred. Sincerely, Aaron Krug President Best Western Dry Creek Inn ,

"DryCreek"

5
25/05/2018

Great!! But extremely loud neighbors. The services from the staff were beyond awesome. But they need to ensure that loud guest are placed in the proper area of the venue. I hope in the future they are able to accommodate the needs of their business customers by ensuring they receive adequate sleep. I was traveling with a toddler, yet my toddler is really good at overnight stays at hotels. he didnt cry once. yet, i was terrified that the noise was going to wake him.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear kraym0nd, Thank you for stopping by to write a review on the Dry Creek Inn. We do apologize for the loud neighbors that you did encounter during your stay. The hotel does it very best to separate certain guests from others, but at times it can be difficult as we are not aware of certain guests actions during their stay upon arrival. For future, we will do the best we can or better to help you get a quiet stay. Thank you and we look forward to seeing you back here again! Sarah Stroud Senior Sales Manager

"Great Hotel in a Lovely Area"

4
21/05/2018

Stayed here for two nights for a wedding at a local winery, Chalk Hill. Hotel was nice and clean. The staff, especially the two girls at the front desk, were super friendly and very accommodating. The hotel has a great courtyard for sitting and get-togethers, and even has a cool gas fire pit for late night gatherings. Also, the free breakfast is a plus too. Overall, this is a very nice hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear sno0909, All of us at the Dry Creek Inn are pleased to hear that you enjoyed your stay so wonderfully. The hotel management really strives for excellence in all aspects and it is a pleasure to see that we have done so in every way possible with you. Please do come back and enjoy our hotel again! The entire staff would be pleased to have you. Sarah Stroud Senior Sales Manager

"Good value"

5
21/05/2018

Good value . Nice , clean. Easy access to town and wineries. Plenty of things to do in the area. Nice outdoor seating to enjoy a bottle of wine. Did not use pool, but it looked nice and clean. Breakfast was good, had plenty to choose from

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear nicharaf, Thank you for taking the time to write a wonderful review on the Dry Creek Inn. I am very pleased to hear that you did enjoy the hotel in its fullest and were able to relax in our lovely outdoor areas. All of us here to hope you come back and enjoy the hotel again and maybe even have the change the use the pool! We look forward to seeing you again in the future. Sarah Stroud Senior Sales Manager

"We love this place!"

4
16/05/2018

It's location is great for wine tasting in the Russian River area. A short drive to the Healdsburg square. Rooms are large. We did not have breakfast at the hotel but went to the restaurant next door.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Myself and the entire team would like to thank you for your kind review. It was all of our pleasure to serve you and we do hope to see you back again to enjoy our beautiful hotel and area. Thank you, Sarah Stroud Senior Sales Manager

"Great Hotel"

5
16/05/2018

A group of us stayed here for a Mothers Day trip to wine country and it could not have been better. Close to everything and comes with free breakfast. The little courtyard is great as well and the staff was super friendly.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. I am pleased to hear that we were able to help make your Mothers Day trip fantastic and memorable. Please do come back and enjoy another weekend with us, as we would very much like to have you again. Have a great day! Sarah Stroud Senior Sales Manager

"Santa Rosa Ironman with Family"

3
16/05/2018

Nice hotel ! good breakfast ! internet was very slow ! tub drained slow ! also no microwaves in the rooms ! I have stayed at better Best westerns that cost half of what this hotel cost ! 2 pools and 2 hot tubs but my son told us not to use one of them because it was gross !

"Crazy hectic week-end - but no excuse"

3
15/05/2018

To start with the positive, the room was spacious and the grounds clean. The two pools were almost big enough for a swim! Breakfast was adequate (although never really hot) and the staff in the breakfast area incredible. The door that pulled closed between the bathroom and the bedroom was appreciated - although it did not completely cut out the noise from someone in the bathroom, it was mitigated. Proximity of the hotel is an easy enough walk to town (although certainly not the 5 minutes we were told). Driving was about 5 minutes and there was plenty adequate parking. There are a few distilleries in the area as well. The rest was less than positive. The checkout/in person(s) had an attitude. This is a customer service industry - your job is to be pleasant and "get it" - it was crazy busy with people for the SR Ironman but.................. I will give the first person credit for advising us of the rooms proximity to the elevator .................... which then created an hour wait for alternatives. Guess nobody wanted those rooms! The room we were finally assigned to had not been cleaned nor was housekeeping close to it to clean. The afternoon front desk person, appeared to be new and in training, was very pleasant and tried to be helpful - can't say the same for the annoyance of the other individual that was a holdover from day shift. Nonetheless, another half hour later the room we received was a good location. Three calls were made for adequate bathroom linens etc over the course of our stay. Even when the room was cleaned the towels were not adequate for the number of guests nor were the "sundries" replaced. Bed had a lumpy mattress cover although, to be fair, it was comfortable enough. Not a single one of the 8 pillows was a comfortable pillow but, fortunately, I travel with my own. The room was incredibly dark even with all of the lights on. I would definitely come to Healdsburg again and perhaps give this hotel another chance in hopes that it was less busy and the staff less burdened by having to do their job!

"Memorable in a bad way"

1
14/05/2018

Toilet not working properly, shower door would not latch, television only worked some of the time and when it did it was very poor reception, no television menu, internet connection was not secure, it is an open network. No business center and the one computer in the lobby across from the front desk would not let you connect to the internet. Maid service was not performed until late afternoon, one ice machine for the whole hotel. HVAC system did not perform well in my room. So many security doors I felt like I was in a prison. Clerk at check in was not friendly and clerk at check out did not ask me how my stay was. I would never stay at this hotel again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for taking the time to write and review and complete our in house guest survey regarding your stay at our hotel. I am sorry your stay with us was a disappointing experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In speaking with my team, it is my understanding our maintenance team was promptly able to correct the toilet problem and fix the latch on the shower door. Our toilets are low flow and were installed at the request of the City during the drought. We have since investigated having them replaced, as they are not the best. Please let me address some of the other concerns mentioned in your review. Our housekeeping service hours are from 9am until 5pm daily. We guarantee all our rooms to be cleaned no later than 4:30pm. We would have been more than happy to provide service earlier in the day, if it was requested. Our hotel has several ice machines throughout the property. I am sorry you were only able to locate one. With respect to the hotels wireless internet. Like most all hotels ours is an open connection and not a secure line. We do provide two computers in the lobby of the hotel which are connected to our hotel network. Unfortunately, this past Saturday our entire hotel system was down for several hours, disabling all Internet usage. Since, we are a Best Western Core property, a business center is not required. For the comfort, security and privacy of our valued customers, we have placed security gates throughout the property. I am sorry these gates made you feel like our hotel was a prison. Upon check out, I would have been more than happy to address all of your concerns if I was requested to do so. As, I was available and ready to assist our guests with any concerns they might have had. I am more than happy to further discuss your unsatisfactory experience with you, if you would like to call me or the Front Office Manager Mr. Henry anytime. Once again, thank you for responding to both our in house survey and composing this review. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Very nice entourage, street noise a bit too loud"

3
09/05/2018

We booked this hotel to be close to Sonoma valley wine country. The hotel features many amenities like sauna, steam bath, two pools and several patios with gas fire. We asked for a quiet room (king) which we thought we got as the room was at the far end of the building, furthest away from the 101fwy. The room was very nice, large and well decorated. Two windows with blinds. However, there was a fairly busy road that we faced. Since there was lots of construction going on in the neighbourhood, noise levels went up quickly early in the morning with trucks racing through the street. Of course these workers need to do their work so no offense, but I was a bit disappointed that the hotel staff didn't choose a different room for us. We checked at the front desk whether thie noise was always like this. They assured us that the noise caused by a jackhammer early in the morning was not regular and they were going to contact the city about this. No explanation for the other (regular) noise from the street though. All in all this was the only downside staying at this hotel. Otherwise we had a great stay snd hotel amenities and breakfast were great.

"Italian Tuscan Ambiance in Wine Country"

4
09/05/2018

Beautiful place for larger groups. Breakfast is included and quite good. The service and staff was super friendly and accommodating. The grounds are lovely and you feel like you're staying at a Tuscan Villa. Rooms are clean and spacious.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Lots of potential but needs some help!"

3
05/05/2018

Checked in fine, but couldn't get our key to let us in the gate that corresponded with the location of our room. Eventually found another way into the complex and were disappointed since our room did not face the courtyard, as I'd requested, instead out onto a construction site across the street. The internet didn't work, the TV was fractured in the picture quality, the toilet didn't flush easily and we went down to the office! They sent maintenance to fix the TV, tried to get us onto their internet (although it said insecure site), apologized for the room, somehow they'd given away all the interior courtyard rooms, although we never saw anyone in them, and weren't sure what to do with the toilet handle... Anyway - on the plus side - there were 2 luggage racks, a lovely bed and linens, and a very good breakfast which included eggs, potatoes, yogurt, rolls etc. It's a big place, and probably lots of maintain, but is worth it for their proximity to Healdsburg and this beautiful wine area!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for taking the time to write a review with respect to your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry we were unable to honor your request for an interior Piazza view room. We do our best to honor all requests, but during periods of high occupancy it's not always possible. We have listened to our guests and we are currently in the process of upgrading and replacing both the TV operating system and the guest room toilets. I understand how frustrating it can be not being able to connect to the wireless internet system. Our staff does its best to help guests. However, it sometimes takes some professional assistance. That is why we are contracted to have 24 hour Internet Customer Service available. I regret you did not use this service to help you connect to our system. We look forward to having you as our guest again in the near future, so may have a chance to experience all our improvements. Please do not hesitate to call me or anyone on our team if you should have any further questions or concerns. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Not the"

2
01/05/2018

This is a review of a one night stay. First, the best things. Breakfast was very good. There were lots of choices, including hot items and they were served in a nice room. Room was clean and bed comfortable. Now the not so good. I had to ask desk clerk where my room was and he said it was in the back of the building. I had to ask how to get to it, and got minimal directions. It is a big building. Then found only one bath cloth for two people. Bathroom was like a remodeled closet. Set up coffee maker then found it was located where there was no electrical outlet. Room did not have sufficient electrical outlets in convenient places. (They should copy the Best Western in Sonora). Bed cover was a thin duvet - worthless. Room was next to a noisy street and soundproofing was non-existent. Room was way overpriced for just a place to sleep for the night.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you your nice comments with respect to the cleanliness of the room and our hot breakfast. I am truly sorry you were disappointed in the overall room accommodations. With respect to the lack of electrical outlets, each room is provided an extra electrical located on either the desk or night stand for phone and tablets. I regret you were unable to locate it. There is no good excuse for not supplying proper towels to a room. I will forward your comments on to our Executive Housekeeper to ensure her staff provides proper room towels to each room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Really bad experience"

1
01/05/2018

We were a group of 4 couples who stayed this past weekend and there were some major problems. First, we stayed in the Villas which are supposed to be the nicer rooms...but they need work! We have stayed at this hotel at least once or twice a year over the past 7 years and you can tell the difference. The rooms need to be redone and updated. In our room, the lights were like strobe lights...always flashing. In another couple's room, their tv would not change channels and in another, the lights didn't work in the shower area. Fixtures that have been changed over the last few years do not match...They just haven't maintained the look and feel it did a few years back. On top of this, when checking out my bill was incorrect (which I caught) Since I had cancelled one of my nights (done 3 months ago)...they just decided to increase my Sunday night rate to $550 in order to get the same monetary amount from me...which I was not having. After some explanation, they changed it, BUT it should never have been increased in the first place. Thank goodness I caught it. Also one couple had a higher rate for the same days we stayed. We received multiple reasons for this which were all not true (we booked directly while the other couple booked with corporate..not true....we booked non refundable rooms while they booked refundable...also not true). After some conversation with the manager who refused to change it, my friend said it would give her

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry there were a few minor issues in your room that caused you any inconvenience. Our room inspectors should have noted the problem and notified maintenance to have it corrected immediately. We will be reviewing our inspection process, so this doesn't occur again. In speaking with the Manager on Duty, I understand there was confusion upon check out with your reservations and a billing error. The front desk agent did her best to correct a billing error, but it took the experience of the Manager on Duty to fix the problem. After speaking with the Manager on Duty and reviewing the reservations in question, I found all four reservations to be in order. Each reservation was booked separately on different dates and times, some with different rates and restrictions.This was explained in detail by the Front Office Manager when a call was placed to him. I truly regret there seemed to be confusion and misunderstandings that lead you to have a bad experience at our hotel. We certainly don't want our guests to walk away with type of feeling. If our team can provide any further assistance, please don't hesitate to contact us directly. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great Location!"

3
24/04/2018

Very clean rooms..."Villas" section is a long walk to the parking lot. Odd that they don't have wine glasses in the room...but you can purchase some at the front desk. Great location! Would go again based on the motel's proximity to Dry Creek wineries.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff thank you for your feedback and letting us know what can be changed and what you do like at our property. Your satisfaction is important to us and we want to make sure you have the best possible experience. We are looking forward to your return stay with us! Sarah Stroud Senior Sales Manager

"Comfortable despite highway noise"

4
16/04/2018

The bed was extremely comfortable; bathroom on the small side, but with a nice glass-doored shower stall. We got the basic king room, which was plenty spacious for us. The usual BW breakfast, but with killer pastries from a local bakery and a espresso drink machine. Ride-share bikes on the premises. Too cold to try the pools or hot tub. Main drawback is traffic noise--it's right next to a 101 off-ramp, and we had to run the fan at night to block out the noise.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review for the Dry Creek Inn. The entire staff is pleased to hear that you enjoyed your stay in all aspects of the hotel. It is always a great pleasure to know that we exceeded guest expectations to the fullest. We look forward to your next stay with us! Sarah Stroud Senior Sales Manager

"Convenient to Wine Country"

2
13/04/2018

Hotel looks nice but rooms have paper thin walls where you hear everything your neighbors do. Room was not equipped with soap, etc. and TV reception was spotty at best. Internet worked well. Hotel is well situated to wine country, Healdsburg, etc. But this is not a comfortable hotel to stay in, just good for point of departure.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and this review regarding your recent stay at our property. I regret you were disappointed with your stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete both our survey and your Trip Advisor review. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great location."

4
09/04/2018

1 mi. from downtown Healdsburg, free parking, breakfast included, clean large rooms. When they have a sale you can't beat this place! Try to get a room away from the road which is busy. Surroundings are very nice.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff are pleased to hear that you enjoyed your stay! We do look forward to seeing you again in the near future. Thank you, Sarah Stroud Senior Sales Manager

"Great value in Healdsburg"

5
01/04/2018

A real value in the beautiful Sonoma town of Healdsburg. For less than half the price of the fancy boutique hotels on the square, you get spacious rooms, two pools, jacuzzis, a sauna and steam room, lovely courtyards, friendly service, and lots of character. We loved the free yoga classes! Buffet breakfast is included in the room and is adequate. As far as the location is concerned, the center of town is a 20-minute walk, a 2-minute ride in a Lyft or Uber, or 5 minutes' ride on bikes available at the hotel as part of the area's bike share system.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review for the Dry Creek Inn. The entire staff is pleased to hear that you enjoyed your stay in all aspects of the hotel. It is always a great pleasure to know that we exceeded guest expectations to the fullest. We look forward to your next stay with us! Sarah Stroud Senior Sales Manager

"Tuscan Villa Suites"

3
28/03/2018

The rooms in the Tuscan Villa have jetted tubs and fireplaces. Even though lodging prices have risen substantially since the devastating fires, It's by far still the best value in Sonoma County for wine tasting lodging. Make sure to request a ground floor room near the steam room, as they have private patios and make for a convenient spa-like experience

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff are pleased to hear that you did enjoy you stay with us. We too also feel as though we are a great value for the price and what we do offer! Please do come back and stay with us again to make our experience even better. Sarah Stroud Senior Sales Manager

"Very dates"

2
28/03/2018

Arrived on a chily day, no heating. Maintenance man was "clueless", thankfully there was a fireplace in the room that worked but only in 1 hour intervals. Had to keep resetting. No rooms to change to except right by the entrance gate and ice machine. So we stayed for the one night but next morning our toilet stopped up. That was it they had to give us a different room or we were leaving, would have preferred to have left. The new room had no heating either but lucikly the weather started to warm so no real need. Breafast was terrible. No child friendly cereals, only raisin bran, granola or guletin free rice Chex's. Dining chairs were to big making it difficult to move about, lady with her walker really had a difficult time. No variety, same ole food everyday. Only 1 waffle maker which everyone found most appealing since the other food was terrible. No fruit for kids, only 1 day did they put out bananas. I would consider apples and oranges take away snaack food. Wouldn't recommend staying more than 1 night. If you want a good Hot breakfast, go to Flaky Donut shop. They have full serve breakfasts, not just donuts. Very charming and friendly staff.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am really sorry to hear you had trouble operating the HVAC units in both your rooms, during your stay with us. The remote controls used to operate our HVAC units can be confusing and extra assistance is sometimes needed by our maintenance staff, in order help our guests set them to their personal comfort level. Apparently, the maintenance guy on duty was also confused and more training is needed to ensure all staff members understand how to operate the controls, as well. I regret to read you were disappointed with our buffet style hot breakfast. Our breakfast is the typical breakfast you would find at most Best Western Core branded hotels. For those guests, like yourself, looking for a full service restaurant experience, located on our property is Adel's Family style restaurant. They serve sit down meals stating at 6am with a full menu of breakfast, lunch and dinner items.Their food is excellent with large portions at a reasonable price. I hope you will come back and see us again soon, so that we may have another opportunity to make your stay a more pleasant experience. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete your review. We appreciate the time you spent to write it. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek In

"VG, Convenient, Value"

5
15/03/2018

The location is very convenient to the highway, and a very short drive from Healdsburg center. The rooms were spacious [2 queen beds, plus we requested an additional cot].Staff were welcoming and responsive to various needs. Breakfast, included in room rate, offered a selection of coffee, cereal, eggs, bacon/sausage, waffles, toast, bagels, coffee, fruit, etc. There is a pool and yoga facility, but we did not take advantage of these. Architecture and decor is very Mediterranean, and enjoyable. Multiple fire pits and fireplaces around the grounds. v

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Convenient and pet-friendly"

5
11/03/2018

The room suited our needs perfectly, as we were in the area with our dog to visit some wineries and basically just needed a place to sleep. The staff was friendly; no hiccups with either booking or checkout. We got a good nights sleep: the area was quiet and the king-sized bed very comfortable. It probably helps that you need to get in your car for a short drive into downtown Healdsburg, as that way there's nothing around the hotel to create noise. We never heard anything from the nearby freeway either, nor is it visible.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for writing such a lovely review on the hotel property. I am very pleased to know that you did enjoy the hotel in every aspect. The Dry Creek Inn strives for excellence and it is such an honor that we were able to succeed. Myself and the entire team, do hope to see you again soon. Sarah Stroud Senior Sales Manager

"Very nice stay"

5
09/03/2018

I stayed in the back part, the Tuscan part.. Much better than the front part. My room had a little patio and I could walk right out the hot tub from my room only a few feet. There were robes in the room. Free breakfast could have been better. Rubber egg omlets and see thru bacon.. They do need to spice that up a bit. My room was nicely decorated and had a fireplace. Internet was excellent. There are two pools and hot tubs.. Steam and sauna room. There are out door fire pits that are so nice to sit around.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire team are pleased to hear that you did enjoy all of the amenities we have to offer on top of the entirety of the hotel. Please do keep in mind, we are in the process of working very hard to make the breakfast experience better. On your next stay, you will see a lot of improvements. We all look forward to seeing you soon. Sarah Stroud Senior Sales Manager

"Family reunion at hotel with no heat"

1
08/03/2018

Heating system in my rooms were terrible. Set thermostat at 70 and it did not shut off. room got to 80 and had to turn it off completely to sleep. Moved to another room after 2 days, the heating system here blew out very cold air at thermostat settings up to 81 degrees. Finally it became warm at thermostat setting of 82 degrees. What a frustrating mess. Staff acted naive and shrugged their shoulders.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am really sorry to hear you had trouble operating the HVAC units in both your rooms, during your stay with us. The remote controls used to operate our HVAC units can be confusing and extra assistance is sometimes needed by our maintenance staff, in order help our guests set them to their personal comfort level. Additionally, I am sorry you felt the staff did not care about your situation. We do our best to assist each guests with respect and solve problems as they arise. I regret we were unable to solve your problem in a satisfactory way. I hope you will come back and see us again soon, so that we may have another opportunity to make your stay a more pleasant experience. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300. Thank you again for taking the time to complete your review. We appreciate the time you spent to write it. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"very nice stay in the wine country"

4
03/03/2018

we had a lovely 3 night stay at the Dry Creek Inn. Location was great, just off the freeway (but very quiet!) and a couple of blocks from downtown Healdsburg. We had a 2nd floor room in the Toscana building which was clean and comfy. Enjoyed the little balcony overlooking the courtyard -- do ask for a courtyard view. Bed was good; enjoyed the gas fireplace. Included breakfast was very nice. We were with friends; one evening had a nice time by the fire with (our own) wine, cheese, and snacks. Hotel staff was very accommodating in bringing out heat lamps. Bathroom was clean; products were nice. Liked the wide vanity with double sinks. Yes, the stall shower is small - that was common in the era this hotel was built. All in all a lovely stay at a fair price; i'd stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would personally like to thank you for such a wonderful review on the hotel property. Myself and the entire staff are all very pleased to hear that you did enjoy the hotel in all aspects. It is always so great to know we have exceeded our guest expectations in every way. We do hope to see you again soon! Sarah Stroud Senior Sales Manager

"Good price for Healdsburg hotel."

4
02/03/2018

My husband and I stayed one night and the room was large and comfortable with a couch and comfy bed. Would have given five stars, but a few issues were a problem. We arrived at 4:30 on a dark, rainy early evening; the outside lights weren't on yet and the elevator area was dark. We heard loud voices from our second floor room; I think they were service people fixing something near the elevator. We brought a bottle of wine and the only glasses were flimsy, plastic water cups. Glasses would have been nice! Other than that, this is a perfectly fine hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. I am pleased to hear that you did enjoy the hotel in the greater aspects. As far as the situations you ran into goes, we will make sure to address those right away to make sure that the next stay you do have with us will end up being a 5 star stay. All of us at the Dry Creek Inn are all very much looking forward to your return stay with us. Sarah Stroud Senior Sales Manager

"Good deal"

4
01/03/2018

We stayed here for two nights and we were very happy with everything. The rooms were clean and quite spacious, the hotel grounds were well kept. Breakfast was fine, it's not gourmet but that wasn't expected and everything was promptly filled up and clean. Since doors don't close 100% you do hear quite a bit of outside noise, but it's not the hotels fault some people run around like elephants! We would recommend this and come back, thank you!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff is pleased to hear that you did enjoy the stay so wonderfully that you will be coming back. It was a great pleasure to serve you and we are looking forward to doing so again the near future! Sarah Stroud Senior Sales Manager

"Great location, reasonable priced lodging"

4
27/02/2018

Very nice large room with hotel located right off the interstate. Smooth check in/out process with breakfast and wine tasting included from J Winery. Only about 1.5 miles from downtown Healdsburg that offers lots of great dining options and quaint shops.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I personally would like to thank you for taking the time to write such a wonderful review on the property. All of us at the Dry Creek Inn are beyond pleased to see that you enjoyed every aspect of our hotel so wonderful! It was such a pleasure to serve you and we are excited to be able to do it again in the future. Sarah Stroud Senior Sales Manager

"In Town For A Funeral"

5
26/02/2018

Overall a nice stay. Clean room, quiet, dog friendly. Typical Best Western breakfast, not bad. Cute dog gift bag at check in. Water doesn't get really hot in the shower, which my husband didn't like. A problem with our TV was fixed within 15 minutes. Very comfortable bed. We stayed 3 nights. Would definitely recommend if you are in the area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the hotel property. The entire staff is pleased to hear that you and the family did enjoy the hotel! Thank you for expressing the concern about the water in the shower, we will make sure to take a look at that ASAP so we it can be fixed. We look forward to seeing you again in the future, if you are able to come back to Healdsburg for a more relaxing stay. Sarah Stroud

"Calm Retreat"

4
17/02/2018

Arrived early had to pay $20.00 to check in early. I was a little upset about the fee for early check in. Rooms are average, grounds are beautiful. Breakfast was full of variety fluffy omelets can be topped with salsa, guacamole, and cheese. Fresh fruit salad and make it yourself waffles. I would stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to stop by and write a review on the Dry Creek Inn. Your feed back is appreciated and is taken very seriously and we will make sure to review as a team. Aside from that, I am very pleased to know that you did enjoy the remaining of the of the stay as well as the breakfast. We all look forward to seeing you very soon. Sarah Stroud Senior Sales Manager

"Great value and great for traveling with a big dog."

4
17/02/2018

The location is just off the Dry Creek 101 exit, not quite walking distance to downtown. We travel with our dog. There is a $30 surcharge. The grounds allow for easy access to parking from the first floor. There is a walking path across the street amenable to a nice dog walk. If you have a dog, this is the place to stay in Healdsburg. As an aside, the rooms are well appointed with a small refrigerator and a very comfortable bed. The shower in our room was a nice big walk in; the bathroom itself is average, maybe a little small. There is some traffic noise and the heater can be noisy; turn it off at night. We stay there every time we are in town and will stay there again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Myself and the entire Dry Creek Inn Staff are pleased to hear that you and your dog had a great stay at the hotel. It is so wonderful to hear that you are a repeat guest and will continue to come back. We look forward to seeing you all again very soon!! Sarah Stroud Senior Sales Manager

"Good location, clean room"

4
12/02/2018

Full breakfast, easy access to freeway and wineries. Ample parking . Staff could use more training regarding check in experience. The room was clean and beds comfortable. 5 minute drive to healdsburg square.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property on what we exceeded at and what we can approve. We do take all guests feedback seriously and will be taking the correct steps to fix the situation you ran into. Aside from the staff, I am very pleased to hear that you did enjoy the rest of our hotel and the location. We do hope to see you back here again! Sarah Stroud Senior Sales Manager

"Terrible staff two years in a row!"

3
11/02/2018

The only staff here working hard are the housekeepers and the breakfast attendants. Check-in is a nightmare, young undertrained staff unwilling to help or care. Location is great and beds are comfortable.

"Recommended to me...."

5
11/02/2018

A friend told me to book here as we're staying in wine country... this is the nicest Best Western I've ever seen. The staff was friendly and helpful. The room was impeccable! Absolutely pristine condition! There was a sweet little fire pit in the middle of the complex, perfect for sipping wine and relaxing with friends and family. I very much enjoyed my stay here.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would personally like to thank you for such a wonderful review on the hotel property. Myself and the entire staff are all very pleased to hear that you did enjoy the hotel in all aspects. It is always so great to know we have exceeded our guest expectations in every way. We do hope to see you again soon! Sarah Stroud Senior Sales Manager

"Very disappointing experience"

1
10/02/2018

Booked a dog friendly room in the new wing for 2 nights. They insisted on charging the 1st night to the credit card at time of booking which was 3 weeks in advance of our stay, which I thought was odd. When we arrived our room was facing the highway and very noisy. It had just been cleaned and had an awfully strong smell of some sort of perfumed room spray as well. My husband and I called the front desk 3 times to see if a less noisy room might be available in that wing? They offered us the room next door (same noise level) or a room on another hallway which faced another busy road. We decided we could not stay in the room and that the hotel should have told us that they had only very select dog friendly rooms in that wing, so decided to check out. Because it was 20 minutes after the cut off time the hotel insisted on charging us for the 1st night. I explained that some of the delay in leaving was because we were trying to resolve our room issue.When I got the bill at checkout it showed charges for both nights but was assured that we would not be charged for both. It was not possible to speak with the manager and staff just kept saying they could not do anything for us. Several days later I got my visa bill and it showed charges for two nights! After phoning them the 2nd night charges were reversed but the full charge including a $50 pet fee for the 1st night remained. Terrible customer service. In addition the hotel is looking quite worn out, even in what is considered the "new wing". Never again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future I am sorry you did not like anything about our hotel and decided to leave. We certainty do not want our customers to be disappointed in any way. We do strive to make every customer happy, but realize this is not always possible. Let me address some of the issues you have brought to our attention. Being that our hotel is located in a very popular tourist destination, our reservation policy requires an advance deposit at the time of booking. Along with this policy a 72 hour cancel is required for a full refund. These are very common polices for our area. In referencing the Manager on Duties notes, it appears he went out of way to assist you in trying to remedy the situation on numerous occasions. He explains that you were offered three different rooms and each time the offer was made, it was declined. Unfortunately, no matter what solution was offered to both you and your husband it was declined and deemed unacceptable. We truly regret an acceptable solution could not be agreed to and you decided too depart our hotel later that evening. In following the terms of our cancellation policy; day of arrival cancels are not permitted and are fully chargeable. Therefore, the full first night charges are valid. I am sorry you had to call the hotel several days later, in order to have your second night refunded back to you. The charge should have been refunded immediately the next day. I certainty will discuss this issue with the Front Office Manager, as he did not follow our hotel policy in this regard. With all do respect, I feel my team offered you outstanding customer service trying to accommodate both you and your husband working towards an acceptable solution. I am sorry you feel differently and this was not accomplished. Thank you again for taking the time to complete your review. Your time is most appreciated. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Lots of Pluses"

4
10/02/2018

My daughter and I checked in very quickly and found our two queen bed room very clean and neat. The beds were super comfortable and we both slept like babies. Breakfast was included in the price and it consists of fruit, pastry, cereal, yogurt, pre cooked omelette, and bacon, plus juice and coffee. The pool and outdoor fire pit area were really nice although we didn't get to use them on this visit. My only two minuses are the wall AC/Heat unit, it was noisy and outdated. Also we found out the walls are thin when the guests in the room next door banged around, were obviously partying and made no effort to be courteous to the adjoining rooms, smoking cigs on the walkway and generally just being loud and annoying. All in all its a nice place and we would stay again and just try to get a quieter room.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, It was a pleasure to serve you and your daughter on a little getaway that you two were able to enjoy. It is so great to know how much you did like our hotel and all of the amenities that we have. All of us do apologize for the AC/Heater unit and will be investigating this right away for you. Thank you for bringing this to our attention. We are all looking forward to seeing you and your daughter again soon. Sarah Stroud Senior Sales Manager

"Good location"

4
03/02/2018

This is an expensive area but this hotel was affordable. Good location next to 101 and close to Healdsburg. Good wine tasting options nearby. The room was large with comfortable beds although it could do with a remodel as some of the furniture was quite shabby. Basic bathroom. Coffee maker in room. Very nice pool. Good but not great breakfast with excellent coffee.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Went to Italy for a Night!"

5
07/01/2018

We really enjoyed our stay at this hotel and would recommend it to our friends and co-workers. The staff is superior, the coffee amazing, and the comfort and cleanliness of the hotel and the room are terrific. We loved the comfortable beds and the thick towels, and our younger son really liked the shower. :-) We went in the jacuzzi and the swimming pool and enjoyed time sitting by the fire pits. The tasty breakfast was served from 6:00 a.m. - 10:00 a.m. (instead of until 9:00 a.m. like other hotels) and everything fit well for our needs on this trip. We really liked the architecture of the hotel. It's a nice European diversion and we would like to return for another trip to Italy here in the future. Next time, we'll try the suites!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amenities that we do have to offer. We look forward to your arrival again in the near future! Sarah Stroud Senior Sales Manager

"Comfortable stay"

4
31/12/2017

Felt comfortable and safe here. Room was clean and well appointed. Grounds were nice. Breakfast had plenty of choices. Room rates were about average until you add all the taxes. What the hell is an occupancy tax? Does that mean if you don't stay there, they won't charge you tax? The only small discrepancy is the fact that there was only one wash cloth for two people.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. We are pleased to hear that you did enjoy the hotel in the bigger aspect. Please do note, the taxes charged are required by the City of Healdsburg as well as the State of California. We do hope you do come back and enjoy the hotel again with us, aside from the City/States high taxes. We look forward to serving you again. Sarah Stroud

"Nice Wine Country Hotel"

5
30/12/2017

This is an excellent hotel to stay in if you are passing through the Wine Country. Easy access to Hwy 101. Staff very good and helpful. Best part: rooms are extremely quiet for being so close to the freeway. The King Size bed is awesome and one of the best we have ever slept in in a hotel. Only noise is people walking by, which is infrequent. Highly recommend.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review for the Dry Creek Inn. The entire staff is pleased to hear that you enjoyed your stay in all aspects of the hotel. It is always a great pleasure to know that we exceeded guest expectations to the fullest. We look forward to your next stay with us! Sarah Stroud Senior Sales Manager

"Overnight with dog"

5
29/12/2017

We were traveling and were spending a lot of time driving through the wine country area with visiting family , we were going to be home that night , but decided we wanted to stay in Healdsburg & relax. I went to the Best Western and asked for 2 rooms , 2 beds , close together and that we had a dog , no problem all was taken care of. Our family enjoyed a meal at Bear Republic and a swim , sauna , hot tub at the Hotel. We all relaxed , had breakfast in the morning and were ready for the ride home.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the Dry Creek Inn. We are very pleased to hear that we were able to fulfill all needs accordingly for a last minute stop in to the hotel. It was a pleasure to serve you and your family (as well as your dog!). We do hope you are able to come back and visit us again in the very near future. Sarah Stroud Senior Sales Manager

"No cable"

4
27/12/2017

It was great. But cable reception sucked. There was no cable reception from channels 3-19. So i will cantimue to say nothing until a mim of 2000 characters are used. Otherwise my review doesn not count

"Pricey for a Best Western!"

4
20/12/2017

Healdsburg is a pricey little town and the Best West Dry Creek Inn is as well. We arrived without a reservation late in the afternoon and ended up in a room costing almost two hundred dollars, including taxes, for the night -- it had a whirlpool bath as an added feature, which we had no interest in. The room was nicely appointed and had a balcony facing a quiet inner courtyard. There was also a gas fireplace in the room on a timer. The Panasonic heating unit didn't work and it was a winter night in Sonoma. We called the front desk and were advised that someone from maintenance would come to fix the problem. We waited forty-five minutes without hide nor hair from maintenance and then left for our dinner reservation. When we got back about ninety minutes later, the heater still wasn't working, so we kept the fireplace going, even though it didn't throw off much heat, and put on a sweatshirt, snuggling deep into the covers. The free breakfast was standard Best Western, although the pastries seemed a notch above normal. The acid test: would I come back? Yes, if my plans called for a stop in Healdsburg, I would definitely consider this property again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to let us know of the situations that did occur during your stay. We do take all situations seriously and will be in the process of doing our research on your room and fixing it all right away. It is appreciated that you did enjoy the stay aside from it all and that you will be returning. We are excited to have you back with a better experience. Sarah Stroud Senior Sales Manager

"Gorgeous Villa-style Property"

5
19/12/2017

My husband and I live a few towns over and we always choose Dry Creek Inn when we need a little weekend getaway. We had plans to stay here on a Friday that we unexpectedly had to cancel and Jocelyn at the front desk was able to rebook us for the following night with no problem! She helped us at check in too and was so friendly and sweet. Their staff in general is always attentive and helpful. This hotel is a great, affordable option in the heart of wine country. They have multiple hot tubs and fireplaces, along with a sauna and steam room. Breakfast is included in the price of your room and they even offer free yoga classes. Will definitely continue to give them our business and recommend them to everyone we know!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for writing such a lovely review on the hotel property. It is such a pleasure to hear that you live so close yet you love to come and stay at our property! Hearing how many repeat guests we have make the entire team very thankful. Thank you for your contiunined support and we look forward to seeing you for many years to come. Sarah Stroud Senior Sales Manager

"Surprising nice"

4
18/12/2017

Our room was on the bottom floor next to the jacuzzi so it was nice to get to the room quickly after a dip. Room was nice but shower very small. Big bath tub with jets. The location was good since right off of 101 and 5 minutes to the Healdsburg plaza. Loved walking around downtown.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, All of us the Dry Creek Inn thank you for taking the time to write such a wonderful review on the property. We are pleased to hear that you did enjoy the amenities and convenience the hotel has to offer. It was a great pleasure to serve you and we look forward to being able to do so again. Sarah Stroud Senior Sales Manager

"Great hotel for the price"

5
18/12/2017

We have stayed here about 4 times in the last couple years. Great location, property and rooms are nice. We have stayed in both buildings and all the rooms are nice. Breakfast is grab and go type stuff, nothing fancy but there are tons of places in the area that have a nice breakfast. Mini fridge in rooms, beds are nice, kept clean. Will def stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for the wonderful review on the Dry Creek Inn. It is always such a pleasure to see that we have so many repeat customers who continuously enjoy our hotel in all aspects. We appreciate you and your continued relationship with our hotel and the staff. All of us here are looking forward to seeing you even more. Sarah Stroud Senior Sales Manager

"Great staff"

5
17/12/2017

Love this hotel! Best price for the area and great location to all the wineries. Very helpful staff, clean rooms and comfortable bed. They have a awesome fire places to sit and enjoy a glass of wine or play Botticelli ball. The hot tub and steam room were also a nice touch.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I personally would like to thank you for taking the time to write such a wonderful review on the property. All of us at the Dry Creek Inn are beyond pleased to see that you enjoyed every aspect of our hotel so wonderful! It was such a pleasure to serve you and we are excited to be able to do it again in the future. Sarah Stroud Senior Sales Manager

"Nice hotel in a good location"

4
13/12/2017

We stayed here while doing some winery visits in the Dry Creek Valley area. This is a well maintained hotel. It has two pools and is close to downtown. The rooms were comfortable and clean. The prices were a little pricey in my mind. It did have a free breakfast which was average for that sort of thing. I would definitely stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff is pleased to hear that you did enjoy the stay so wonderfully that you will be coming back. It was a great pleasure to serve you and we are looking forward to doing so again the near future! Sarah Stroud Senior Sales Manager

"Best Value in Sonoma County"

3
13/12/2017

If you stay at this property, definitely opt for a room in the newer Tuscan Villa bldg,as the original bldg attached to the lobby is very "vintage", reminiscent of a motel 6. The Tuscan rooms come equipped with a Jacuzzi tub, fireplace and a private patio (if you're room is on the ground floor). There also is a steam room & hot tub in the courtyard area. Request a groundfloor King suite closest to the steam room to make the most of this amenity. The proximity to wine tasting, vineyards, as well as easy freeway access make this and hotel a good choice when visiting Sonoma county, especially when it can be had for sub one hundred, in non-peak weekends.

"Decent Room and Nice, Helpful Staff"

3
12/12/2017

Last minute reservation limited options in town but the location and price were good. Place was full, room was clean and adequate but no ESPN on TV, even though listed. Staff gave good recommendation for dinner (Willi's Seafood). Free breakfast was limited but sufficient.

"Good option for the area"

3
11/12/2017

This Inn is decent and fairly priced in an otherwise pricey area. The room was nice and clean, however the walls seemed pretty thin. The shower was old and difficult to use but was hot. The coffee maker and fridge were a joke. I was satisfied with my overall expression, just don't expect anything spectacular.

"Disappointing stay"

3
10/12/2017

We have stayed at this best western many times, but this particular time was the most disappointing. We had no hot water for showers and the sink wouldn't drain, so we called the front desk, they sent someone and he was not able to fix either. He would come the next day after we checked out he said to fix the issues. Also, there was so much mold and mildew in the shower I smelled it all night and did not sleep well at all. We reported all of this to the front desk the next morning upon checkout.

"Could be so much better"

3
02/12/2017

The Best Western Dry Creek is ideally located for exploring both the wine country and the Healdsburg Downtown Plaza. So for location, it can't be beat. However, it's more of a roadside motel than a deluxe resort. Our first night there, the check-in was pleasant and friendly. Our room, though, was located right at the top of the stairs, so there was the noise of the stairs. Also, there were a lot of construction guys. That's something that can't be controlled, but it does make for a noisy experience. And the hotel itself was noisier than some. The walls seem thinner, you could hear between rooms. So noise is a real factor. And some of the small details were disappointing. The towels were thinner then you might expect, and on our second day there was one less bath towel. The toilet seat was plastic and shifted uncomfortably. The checkout was definitely less professional and friendly than the check-in. So it's very much dependent on the person that you get. When we visit next time, we will probably explore the two Holiday Inns in Windsor. It's just down the road, and easy enough to get to the Healdsburg plaza.

"Heartless and Unsympathetic Management "

1
01/12/2017

My bf and decided to take a last minute spontaneous trip to Healdsburg and I made reservations at Best Western in their new Tuscan Villa building for one night.... I sadly woke up with a high fever, body ache and sore throat. I haven't even been able to get out of bed. They have a 72 hour cancellation policy, but I was HOPING that they would make an exception for unexpected/unplanned health emergency. I called and spoke with the manager Eric Neztsosie (sp?) and explained my situation to him. He was very cold and basically recited their 72 hr/no cancellation rule to me. He wouldn't even give me a credit to use another time! I am shocked at the insensitive, heartless and lack of compassion attitude he had. I really expected better customer service, more professionalism and compassion from a reputable hotel like Best Western! But looks like all they want and care about is money. I'm so heartbroken. It's bad enough that I'm lying here with the flu, and staring at my packed bags but I've also lost $200 on top of that. :(( PS. I just checked their website and they STILL have lots of rooms available for tonight....

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Reviewer: Thank you for the taking the time to write a review concerning your difficultly canceling a confirmed reservation you held at our hotel. First let me wish you ar speedy recovery. We certaintly do not wish any of our customers to be be ill. After, taking the time to investigate your problem and speaking to my team, I have concluded that my Assistant General Manager Erik Neztsosie, acted properly by denying your cancelation request. My investgaiton found that your reservation was made just a few hours before you requested to cancel it, which is outside the terms of our cancelation policy. We do understand situations arise preventing guests from claiming their confirmed reservations, and do our best to accommodate most our guests when brought to our attention. Unfortunately, under certain conditions we are not able to resolve every cancelation request. During my investigation, I also found while attempting to explain the hotels position to you, Mr. Neztsosie advised me the conversation became unpleasant and profanity was used against him and the call was disconnected. I regret the conversation ended in this manner and I am sorry you felt Mr. Neztsosie was unprofessional to you in anyway. He and the rest of my management team are well trained, and always treat our guests in a professional manner. Being that we are a small locally owned family business, the ownership and management are very sympathetic to the needs of our customers. With that being said, I am more than willing to take another look at the situation. If you could provide the hotel with a valid note from a medical professional, showing you recieved medical treatment for you illness. The hotel will hold over your deposit for use at another time. If there is a difference in the room rate you will be asked to pay the difference. Please forward the note to my attention at the hotel, and I will personally make the arrangements for you. I look forward to recieving your note, so that we may settle this issue in an amicable fashion. One again, I wish you a speedy recovery. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Beautiful Hotel at a Fair Price"

4
01/12/2017

This hotel has a beautiful tuscany-themed property and the hotel rooms are fairly prices for the standard amenities offered. I'd recommend this hotel to anyone who likes to stay on a nice property but isn't expecting any frills in the rooms.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Relaxation & Ambiance"

4
01/12/2017

This hotel has everything needed for a comfortable stay with ambiance, comfort and relaxation (some rooms have fireplace/jetted tubs) beds are very comfortable. The breakfast is good (awkward set-up/needs revising), needs another toaster and more space for more than 2 people to toast at the same time) in fact, space/waiting always seems to be an issue in the breakfast room (I've stayed at this hotel many times). The rooms need microwaves, even if that means re-wiring. Particularly taking into consideration paying nearly $200 a night. Pets are allowed, Two pools, hot tubs, wish one pool area would be designated for families with kids, and the other with the hot tub just for adults, hotel has a gym and outdoor firepits, and party/convention room is located at the end of hotel which is best for other guests.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally take the time to thank you for writing a review on the property. We are pleased to hear that you did enjoy your stay with us and that you did feel our hotel was comfortable. We feel as though all guests are here for vacation and comfort is the best case scenario for all. Also, I would like to thank you for letting the management team know of your thoughts for changes for the property. We do take all guests comments and suggestions into the consideration and will be finding ways to make sure all is fixed accordingly. We look forward to seeing you again! Sarah Stroud Senior Sales Manager

"Clean and quiet"

4
30/11/2017

Nice staff. Clean, nice room. We would definitely stay here again. Good location for visiting many of the local wineries. We only stayed one night but plan to return during warmer season and stay longer. This area is beautiful.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully, as well as the staff! All of us are excited to see you back to our hotel soon. Sarah Stroud Senior Sales Manager

"Noisy this time"

3
30/11/2017

We have stayed here before without issue. Generally the Dry Creek Inn is a good value as most of the other places to stay in Healdsburg can be expensive. This time we ended up in rooms that backed onto Grove St. We found those rooms very noisy. Don't get stuck in one of those rooms. Rooms are pretty basic but can be large. Location is great as it is right by 101 and East Dry Creek Rd. So easy to get around to the various wineries. Buffet breakfast is included but don't expect a whole lot. It is your standard make your own waffle, pre-made eggs disks, bacon, and pastries. If you tire of the hotel breakfast (we did) Adel's is right across the parking lot.

"Tuscan vacation away from home. "

4
28/11/2017

Got a nice upgraded room with jacuzzi tub for one night. Was so nice we decided to extend our stay for another night to tour Santa Rosa area. Room has a gas fireplace with timer, flat screen TV and a balcony patio with chairs and table. Very nice comfy big bed that included some very plush pillows. Jacuzzi tub was big enough for two but the air jets did not function properly. No hair dryer for the wife but we managed without. No microwave in room but nice small fridge. Very clean. Will stay again when in this area on our next trip.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a wonderful review on the hotel property. Myself and the entire staff are pleased to know that we exceeded your expectations, which than in turn made you extend! It is always such a pleasure to have guests as yourself, stay with us. We are all looking forward to seeing you again very soon. Sarah Stroud Senior Sales Manager

"Romantic Stay"

5
26/11/2017

We were very impressed by how this property was well maintained. The grounds were meticulously maintained and the room we stayed in was clean and most of all it had a good size bathroom with plenty of towels. We have stayed here before over the years and the complimentary breakfast that was offered to the guests this time was the best. The bacon, eggs and coffee was extraordinarily superb!!!! The only issue was that our room #129 was located near the street so it wasbit noisy but other than that EXCELLENT!!!! We will be back, and thank you to your staff

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It is pleasure to know that we have so many repeat guests and that each time you do enjoy it more and more! We look forward to serving you again and you receiving the same or better expeiernce. Sarah Stroud Senior Sales Manager

"OK but not living up to its brand"

3
25/11/2017

I stayed here two years ago at the same time, and pointed out some deficiencies in the double queen rooms - ie mold in the bathroom,peeling paper, the generally grubby carpets, lack of adequate lighting, and the unmarked dog area - we were just supposed to guess where to let them do their business? All the same problems exist today except for the mold problem, and I think you should have done a hell of a lot better in 2 years toward making this place superb. It is one of the few local places of reasonable price. instead you rested on your laurels or improved something else instead of what you said you were going to do. IE there were still no markings for the dog area yet i counted a dozen dogs while i was there . No doggie bags- nothing. Also your practice of charging extra to your members for an early check in - just sucks - especially if the room is available- all you are doing is ripping people off. -Nobody had to go out of their way even $4 worth to make the room ready early. Finally when we asked for a quiet first floor room we got the one right in front of the soda machines- the noisiest and darkest place ever. you should pay us to stay there. The carpet was absolutely filthy. It's too bad you were full or we would have gone to another room. Luckily there are other options at reasonable prices nearby which we found since i don't plan on visiting this place again until after I have inspected it. If all those things are fixed up - this would be a very nice lace to stay.

"Great location at reasonable price"

4
17/11/2017

Stayed here while touring Vineyards in Sonoma Valley. Nice central location for a great wine experience. The staff, pools and breakfast were excellent. We had a first floor room that was a bit noisy as cars were parking right outside our door and people were walking by our room at all hours. We did like the convenience of the first floor so would opt for that again. Our friends on the third floor had a much quieter experience but had to walk further. They do have an elevator. Nice comfortable beds, set a bit high for us short people.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. It was such a pleasure to serve you and your friends. It is great to hear how much you did like the property altogether. However, we do apologize for any inconveniences with the noise that you did encounter. We do take all guest comments seriously and will be in the process of working hard to fix this issue. We do hope to see you again in the near future! Sarah Stroud Senior Sales Manager

"HEALDSBURG CA"

4
17/11/2017

This is one of the nicer Best Westerns in the Area. It older style is appealing. It has a great restaurant next door, you can walk to, The rooms are good size, the bed was comfortable , lots of pillows of different softness, clean. I have stayed there befoer and will most likely stay there again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, The Dry Creek Inn Staff would all like to personally thank you for your review on the hotel property. We are all pleased to hear that you did enjoy your stay so wonderfully on all occasions and that you are a repeat customer! We value all of our customers and always so proud to hear that it shows. We all look forward to seeing you again soon. Sarah Stroud Senior Sales Manager

"Dry Creek Inn Healdsburg"

5
15/11/2017

Stayed here several times for business and pleasure. Great location and love the pool area. Close to great restaurants and winery's. If you don't feel like going to a restaurant check out Big Johns Market across the street for some awesome take out! Coppola Winery is just down the road. Lots of movie memorabilia and great wine.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"You wont need an alarm clock"

2
15/11/2017

This is a very busy hotel filled with workers repairing all the damage caused by the wild fires. It is also a very noisy hotel. You will be woken at 0600 like it or not. The walls are thin and it has external walkways that are noisy. The fridge in our room was very wheezy which we fixed by unplugging it, the clock radio had an intermittent buzzing sound. The beds are comfortable the pillows are lumpy. The rooms are in need of an update/reno. There is a decent restaurant adjacent to the hotel. This is a $40 hotel masquerading as a $150 hotel.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Currently, our hotel is the base for many families who have lost their homes in the recent wild fires that occurred in our neighboring community. Since, the onset of the Wine Country wild fires, we have been the host to first responders, evacuees and those who have lost everything. I regret you felt our hotel was overpriced. During the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. The best time to visit Healdsburg and our hotel is during the shoulder and or off season. This is where you would find our hotel offers the greatest value, as room rates are greatly different. In closing, I am sorry you were disappointed with our hotel and felt it was outdated. We recently have gone through a $1.5 million renovation project in our original Casa rooms and our Luxury Villa Toscana rooms, as well as all public areas, to give us a fresh look. Once again, thank you for taking the time to write your review. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Some issues"

2
14/11/2017

Nice facilities, staff were welcoming. Price is too high, had some issues with loud neighbor rooms and drifters in the parking area. Management staff was ineffective at quieting the rooms and moving the drifters off the property. Made my wife feel unsafe.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser readers: We have previously have responded to this guest from our in house survey with his concerns. They have been addressed and the guest wrote me back a very nice e-mail stating his appreciation for my response. Please find below is the response that was sent to the guest. Dear Mr. XXXXXX: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret some inconsiderate guests ruined your peaceful nights sleep at our hotel. We do our best control these situations. However, it is not always possible to get the other parties to cooperate without calling law enforcement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice stay, short & sweet"

4
12/11/2017

Came up after the Santa Rosa/Sonoma fires and was apprehensive at first, but wanted to visit Healdsburg for a spa day at Hotel Healdsburg. We wanted a less expensive, but clean and comfortable hotel, and BW was it! Surprised to see it so full - lots of construction going on in the surrounding area, so maybe that's why. No noise at all keeping us up. Rooms are spacious, clean and had PLENTY OF PILLOWS (a must)! Towels were sparse, but a phone call solved that. Complementary breakfast was substantial, organized and with friendly staff! The main pool and Jacuzzi were closed, most likely due to off season? No one said anything when we checked in though.... Will come back - thanks BWH!!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to stop by and write a review on the Dry Creek Inn. We are very pleased to hear that you enjoyed the hotel, breakfast and the staff. It is always a pleasure to hear when we have exceeded guest expectations to bring you back for another trip to visit us. We do look forward to see you again very soon! And hopefully next time, you are able to relax and enjoy one of our two pools on premises. Sarah Stroud Senior Sales Manager

"Great rooms, pet friendly, nice sauna"

4
12/11/2017

We thought our room was great. Clean, quiet, comfortable king bed, large room with a sofa, and the property had nice amenities. We didn't swim in either pool or go in the hot tub, but loved the option and the court yard they offered. The sauna didn't seem to warm up, but the steam room was wonderful. This Best Western-- Dry Creek Inn was the perfect option for us traveling with a dog. More than enough space, friendly staff, and a little dog area. We will keep this property in mind for next future trips.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amneities that we do have to offer. We look forward to your arrival again in the near future! Sarah Stroud Senior Sales Manager

"Best Western Healdsburg"

3
09/11/2017

Good hotel, very pricey for a Best Western. Not a lot of hotel options in Healdsburg so they own the market. Service was very friendly, great location for wine country fun, we walked to the Plaza easily and it's very safe. In room coffee is terrific so pass on that. Comfy beds and clean room.

"Great Service Nice Hotel"

5
05/11/2017

We found this hotel to surpass our expectations. A lovely hotel/resort. Many amenities - a good breakfast buffet, internet, free laundry. Super friendly staff! Very accommodating! A few mechanical problems with the laundry room and the room refrigerator.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amenities that we do have to offer. We look forward to your arrival again in the near future! Sarah Stroud Senior Sales Manager

"Very good hotel!"

4
01/11/2017

This hotel is great! Breakfast was delicious, heated pool and hot tub fun, room was clean, staff were polite and helpful. I really loved the free, restorative yoga. My husband and I did the morning class twice with Katina and I highly recommend it! The last night was loud - someone above us seemed to pace very loud all night but aside from that - the hotel was wonderful.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to know that we have exceeded your expectations in all aspect. We do hope that you come back and enjoy the hotel again! Hopefully we are able to get you on the to floor so the noise will not be an issue. Thank you, Sarah Stroud Senior Sales Manager

"Horrific"

1
01/11/2017

We were intentionally locked in the pool area by an employee at closing, which we were told had happened two or three times before. Two of us hurt ourselves climbing the wall to get out. Manager never followed up.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for taking the time to post to your review regarding an incident that occurred during your stay with us. On behalf of our entire team, we apologize this happened to you. This is not acceptable by any means. It certainty is not our hotel policy to intentionally lock people into our outdoor pool area. This is the first time I have ever heard of an incident of this nature taking place at our hotel. Based on your comments, this issue will need further investigation, as to why this incident occurred in the first place. Once my investigation is complete, the proper action will be taken to ensure this type of incident does not occur in the future. I would agree it is rather disturbing. Unfortunately, neither myself or the Assistant General Manager received a message from your via phone or e-mail with respect to this incident, prior to opening our in house survey yesterday morning. Due to the severity of the issue, one of us would have addressed the problem immediately with you in person, prior to departure. It is my understanding the Assistant General Manager has since reached out to you via e-mail based on your survey comments. Please check back with him in a few days, so we may update you on the results of our investigation into this unfortunate incident. I can assure you we will get to the bottom of it. Once again, I apologize on behalf of our entire team. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Overall Good Stay."

4
28/10/2017

In area to address final move out of our home in Santa Rosa, CA. Great difficulty finding accomodations due to the recent devastating wildfires in Sonoma County. However, did locate room at BW Healdsburg. Upon arrival check-in was fast and professional. Room was Toscana Bldg (located in rear of property), which has two floors (there is an elevator). The front building of property has three floors, and I assume an elevator as well. Room was large, clean, and everything worked. Bed was King, and comfortable. All amenities in room worked as advertised and we slept well. Room has small refrigerator but no microwave (if that's a necessity for you, as it is for us) but due to the circumstances we did without as rooms were few an far between in Sonoma County due to the disasters. Breakfast was included with room stay, and was downstairs in Toscana Bldg 6am-10am. Large seating area and large selection for about any taste...eggs, bacon, toast, waffle maker, muffins, cereals, yogurts, fruit, bagels, coffee, juices, etc. Probably the best motel breakfast area and food I have had anywhere, and staff kept it clean and stocked till closing. Check out was fast and professional. We had two downsides during our visit. First, we drink a lot of coffee and ran out of the in-room coffee packets on second night. Called front desk and was told "would have some sent to the room". Never came. I walked down to office an hour later and was told "we only have one coffee packet available". No explanation as to when more could be availabe, no sorry, no concern. As there is coffee in lobby 24/7, I attempted to get some coffee in the lobby but all coffee containers were empty...desk clerk said would "have to have someone from staff come and make some coffee"..I waited 15 mins and nothing happened, so I left without anything. Poor customer service and non-professional attitude/concern. The first night we arrived we decided to eat at the adjacent restaurant, Adels at about 8pm. Wife ordered a sandwich and a small side container of mayonnaise. Waitress brought the mayo but it was warm, and yellow. This is usually a first sign of a mayo spoiling. We advised waitress who stated "well, they get it out when we open in the morning, and they leave it out all day". Could not believe what we were hearing..mayo is a product that needs to be constantly refrigerated or will spoil quickly, and should only be unrefrigerated as it is being used for food preparation. This is an unhealthy, poor food handling problem that is a disaster waiting to happen. Made us leery of ever eating at this place again...was unbelievable to us. Overall, the BW Healdsburg was a good stay.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. I first off want to thank you for your wonderful comments, we are pleased to you enjoyed your stay in spite of the devastation that was happening all around us. I would like to apologize for the inconveniences with the coffee and how it was handled. Thank you for bringing it all to our attention, we will make sure this is handled right away. As far as the restaurant goes, as we do share a parking lot with them, they are not affiliated with the hotel. However, we will make sure that we pass this along to their management/ownership team right away. Thank you for your comments and concners. We do hope to see you back at our hotel! Sarah Stroud

"Big Disappointment"

2
25/10/2017

We stayed at this Best Western while touring Sonoma. We arrived at the hotel an hour early for check-in. (It's often hard to get the timing exact while traveling!) The woman behind the desk was unfriendly and appeared unhappy to see us. We were put in a room right off the parking lot which had a truck mounted carpet cleaning system running. After an hour, we had to leave our room to get away from the noise. That evening we had someone above us running and jumping for over an hour and a half...and someone trying to enter our room. We repeatedly shouted through the door that the room was occupied, but they did not leave. We called the front desk and they sent a maintenance man! We would have thought they would send someone from security! We mentioned the running and jumping upstairs and he said he would look into it. The next morning we were awakened at 6:30 with more running and jumping. We switched rooms that afternoon. Everything about this hotel was very average. I am sure there are nicer, friendlier places to stay in this area.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for completing a Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry your stay was disturbed by other guests in the room above yours who were rude and inconsiderate. Apparently, this same group of individuals were drunk and running around the hotel disturbing other guests, as well, knocking on guest room doors and attempting to enter rooms that were not theirs. We do not condone this type of behavior and have measures in place to control both the level of noise and disruptive behavior by other guests. Once again, I apologize your were disturbed by these individuals, making your stay with us a disappointment. During, normal business hours we often perform cleaning functions that can create noise. It appears this was the case during your stay with us. As our carpet cleaning service was at the hotel in both September and October deep cleaning our carpets. I regret performing this necessary service disturbed you. Once again, thank you for taking the time to write your review. You time is most appreciated. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Bad Experience"

2
22/10/2017

Stayed here, way overpriced. Was out for the fire restoration. They messed up and cancelled my reservation after 2 nights, then put all my stuff in the lobby. Really? Good room, but wouldn't stay here for the price they charge.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for taking the time to write a review regarding your recent stay at our hotel. I am sorry you had a bad experience at our hotel, during the natural disaster that has struck our surrounding communities. Our hotel has been a central base for hosting First Responders, Evacuees and those who lost everything in the Santa Rosa fire storm. During this time, we have a revised hotel policy in place, in order to properly attend to these individuals who are in need. One of these revised policies was to operate day to day with individual guest reservations, who were not being represented by an insurance company or a relocation service. We told each individual guest that they must check with the Front Desk prior to noon each day, in order to extend their room reservation. Due to the circumstances, we had no choice but to operate in this fashion. The only circumstance that our hotel would remove items from your room and store them in the lobby, would be the hotel's inability to reach you, at your scheduled check out day. Unfortunately, since no arrangements were made to extend your reservation prior to the agreed upon check out day, the room was sold to an evacuee or individual who lost their home. I regret if there was any misunderstanding regarding our revised policy. I further regret you felt our hotel was overpriced. Our hotel actually reduced rates during this crisis anywhere from 30-50% on all midweek days and on selected weekends, for the month of October, in order to serve our community and not take advantage of people in need. Thank you again for taking the time to write your review. It is my hope you will come back and visit us again under better circumstances. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"NorthBay fires"

5
22/10/2017

Overall staff did great. Internet, cable and phone were done for part of the time but this was due to the fires. Staff level was minimal but that again was due to fires. Those staff who were there were sometimes putting in double shifts. Our room was cleaned on third with new sheets, towels without us requesting it and I had $2500 in cash on the nightstand-still there when I returned!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to thank you for such a lovely review. We are thankful to have such great staff, especially during such a hard time. From everyone at the Dry Creek Inn, we hope you are safe and back home. It was our pleasure to serve you! Thank you! Sarah Stroud Senior Sales Manager

"Stayed during evacuation - Welcomed with Understanding and Kindness"

5
19/10/2017

After being evacuated from the Healdsburg area, due to fires all around us, we stayed here three nights. Staff was SUPER friendly, kind, and considerate. Our maid was A+++++ and even with so much stress of a disaster, did an incredible job with a smile each day. Ask if we needed anything more!!! Management took our situation seriously and worked with us to stay one day at a time. It was a welcome place to call home during a horrible time. Close access to 101, so felt safe if we had to leave at any time. Breakfast room is quite large, and there is something for everyone. We had yogurt and fresh fruit each day, and their coffee was even good. Court yard has beautiful roses and landscaped nicely.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to thank you for such a lovely review. We are thankful to have such great staff, especially during such a hard time. From everyone at the Dry Creek Inn, we hope you are safe and back home. It was our pleasure to make you feel at home and safe during such a scary and hectic time. Thank you! Sarah Stroud Senior Sales Manager

"A Safe Haven in Healdsburg"

4
18/10/2017

There really aren't many words when you arrive the night of the devastating fires that have destroyed so many homes and businesses in the surrounding areas. However, it must be noted that the staff, namely the wonderful Jocelyn were calm, informative and professional in the face of the horror that has impacted to the area. Being short-staffed: facing the challenges due to what was/is going on you are running the show, very well. Yes, the room might be a little dated, no maid service some days, noise from neighbouring rooms due to thin walls; but super-comfy beds and clean common areas, very pleasant surroundings and a great location - which in different circumstances - there would have been so much more to explore... If I could I would send rain from England. Stay safe, Dry Creek Inn - all who work and are staying there. God bless California - it is - and always will be the best place in the World.

"Friendly people"

5
17/10/2017

My husband and I arrived at the Dry Creek Inn after a long day on a motorcycle. We had started out in cool coastal fog in Oregon and ended up hot and tired in Healdsburg, CA. When we walked into the lobby of the inn, we were greeted by Jocelyn. She was able to give us the type of room in the location we requested. Jocelyn was knowledgeable, friendly, and helpful. She gave us names of several local restaurants and told us how far away they were (we were walking since I didn't want to get back on the motorcycle right away). She also told us about Williamson Wines' tasting room and the tasting we had there was a real treat. I would recommend the Dry Creek Inn when you need a place to stay in the Healdsburg area. And I want to thank management for having people like Jocelyn (I would give her 5 stars, if I could) in their employ.

"Hotel OK but dated rooms - some not with view as promised"

3
13/10/2017

We booked a room with a courtyard view but had to be moved three times to get what we paid for. Although checkin staff were helpful it was disappointing that we were initially allocated two rooms with our window and balcony overlooking a tower that housed the hot tub, corporate office and hot tub toilets. Breakfast was OK but not brilliant. Rate was expensive for the dated rooms - they need a refurb and new carpets at least.

"BW - Healdsburg"

3
10/10/2017

Great location. The check-in staff was friendly and provided good winery information. The breakfast was good. The room was clean but the hotel needs some renovations. Whats the deal with the bathroom light that you can't turn off during the day.

"Great Stay in Wine Country"

5
08/10/2017

Staff was knowledgeable about great vineyards to visit. Close to downtown area, and nightlife close by. Breakfast is "Best Western" standard. Coffee at this location is so so. Pool could be kept cleaner, but it is outside in a windy area.

"Good stay"

4
07/10/2017

We stayed for 4 nights and wanted a quiet room . We were recommended an upgrade to a room in the second block as it was an upstairs room. This block looks out over a courtyard although our room was dark as the view was obscured by trees. There was an evening drinks hour daily which was welcome. Breakfast was good, as was the pool area which is away from the buildings . The hot tubs are in the courtyard. The hotel was easy to find from the interstate and not far from the town centre. Our only disappointment during the stay was the lack of information and knowledge from the receptionists. Without exception none of them could provide any information or recommendations about Healdsburg. We later found out from Savor Healdsburg that there is a purpose built walkway located near the hotel into the town centre which as we wanted to wine taste was very useful. Despite asking about transport options the receptionists didn't seem to know about it which was surprising, .

"Best Western Healdsburg-nice hotel and great value"

5
06/10/2017

I was pleasantly surprised that a Best Western could be so nice and it's a great value. I am used to staying at a 4 star hotel. The rooms and grounds were very nice. About 1 1/2 miles from the downtown square and restaurants. It's right next to the freeway but if you're at wineries and downtown then it's not an issue.

"Needs update"

3
06/10/2017

Charming Tuscan style motel. Reasonably priced and convenient location north of Sonoma and Napa wine country. Carpet in the room is very old, our TV did not work at first, a maintenance person came very soon and fixed it. One of the window shutter did not close well. Bath drain was slow. Bed was very comfortable. Breakfast had good selection, nothing fancy.

"A wonderful place to stay in Sonoma County"

5
05/10/2017

This hotel is a budget hotel for the area it's in and is superior in it's class. The room amenities were above what would normally be expected at that price. The room had a fireplace, air conditioner, comfortable chair, desk, chest, comfortable bed, tv, small closet, refrigerator and plenty of electrical outlets. The bathroom had a 5 piece bath with separate shower/ toilet area, double sink and jetted tub and was well laid out. The outside landscaping and amenities were well done and enjoyable.

"Third Stay at Dry Creek"

5
04/10/2017

Check in always is painless. With a slight exception on one visit in which the difference between the Groupon price and the actual price took some additions phone calls to straighten out. Rooms have been very clean and functional. Location is a bit from central Healdsburg, but only if you don't have a vehicle (three minutes' drive). Complimentary breakfast is extensive, hot plain American Style fairer such as waffles, cereal, bacon, sausages, eggs, fruit, bagels, muffins, toast freshly made coffee, unlimited milk and juices. Pools are nicely maintained and water temperature usually is appropriate for air temperature. Spa is large for several persons, also well-maintained. Good value. Will return for fourth or so stay in future!

"A Great Base in Healdsburg"

5
04/10/2017

We enjoyed another great stay at the Healdsburg Best Western Dry Creek. Check-in staff were helpful and friendly. Our room (in the Villa Toscana building) was comfortable with all required amenities. Sitting on the porch or in the courtyard was great. On Friday night the hotel sponsored an in-house wine tasting event that was very popular with guests. The location is within walking distance of downtown and is close to a local grocery store (Big John's Market) that makes pizza and sandwiches and has a hot buffet as well. A friendly casual hotel with nice staff. Well recommended.

"Best place to stay!"

5
02/10/2017

This hotel had beautiful scenery. Two pools one heated one not. Handicap accessible. Staff very friendly and accommodating. Adel's restaurant is a short walk from the hotel. They have a great conference hall. They offer wine tasting. Overall best hotel for family get togethers or just a romantic getaway.

"Priced at a 5 star hotel, without the service, amenities or staff to make it so."

2
02/10/2017

Just stayed in this hotel for a wedding, at 400+ plus a nice the room that promised a fireplace and romantic setting delivered on none of it. The room was bland and institutional, the AC didn't work for half a day, the toilet didn't flush at times, during check in the staff was surly and unhelpful. In a city full of amazing places to stay and eat ... just find anywhere else you will have a better experience.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Thank you again for completing a Trip Adviser review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you felt the service received by our Guest Service team was surely and unhelpful. On most occasions, our Guest Service team is very well complimented by other guests. We take pride in delivering top notch customer service. Therefore, if there was a particular incident that occurred with a member of our team, we would love to hear about it, in order to make the necessary corrections. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Once again, thank you for taking the time to write your review. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Good location, average at best accommodations"

2
27/09/2017

The hotel looks nothing like this picture. It is far more rundown and if you are traveling with a pet- as I was, the put you in the poorest section of the hotel. Rooms are disappointing and the one I was in was not updated. Luckily I didn't pay the rates that they are advertising now-

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you were disappointed with our hotel. We recently have gone through a $1.5 million renovation project in our original Casa rooms and our Luxury Villa Toscana rooms, as well as all public areas. I regret you felt our hotel and your room were outdated. The pictures being displayed on our Web page are true in nature. Both our original Casa rooms and newer Villa Toscana rooms are pictured along with our hotel amenities and a large amount of public areas. Additionally, we do have a 3 minute video located on our web page which displays aerial footage of the entire layout of the hotel. The video includes all our outside amenities including views of both our pools, hot tub and fire pit area. Many of our guests use this video, as a guide in order to view our property. I am sorry you felt that you were given the poorest room in the hotel. This is certainly not the case. We do not discriminate for those guests who are traveling with their pets. All rooms for guests traveling with pets are considered "run of the house". This means any available room at the time of arrival. There are no specifically designated pet rooms at our hotel. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Making us a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Once again, I am sorry you were disappointed with our hotel. It is my hope you will give us another opportunity to make your next visit with us a more pleasurable experience. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great hotel"

5
26/09/2017

Best Western has done a great job remodeling and rebranding. The breakfast was more than I anticipated. The beds were comfortable and the rooms were clean and updated. I recommend this hotel if you are not a "hotel snob" and need a place to stay while you visit Sonoma. It's about one mile from the town square, we used Uber.

"Great location, average hotel"

3
21/09/2017

We stayed here for a wine country weekend with another couple. The hotel is very well located just off the highway and a short distance from tons of wineries. The front desk staff were friendly and offered coupons for discounted wine tasting at a few wineries. We stayed in a King room in the Villa Toscana building. The room was disappointing. The bathroom was dirty, and the carpet was a bit worn out. The housekeeping staff did not replace the empty Kleenex box, and did not replace the dirty and used wash cloths. The included breakfast had plentiful, but sonew boring options. The staff did a good job of keeping hot foods replenished. Overall, this is an adequate hotel which I feel is overpriced for what it offers.

"Great Experience"

4
21/09/2017

I was surprised at the overall cleanliness and comfort of the room. The bed was one of the most comfortable I have slept in. Usually stay at Marriott or Hilton properties and comfort of mattress was excellent. The breakfast next morning was pretty good and I was able to find something GF to eat. I would recommend this hotel for visitors to Sonoma area of CA.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Krug Senior Sales Manager

"Poor Customer Service"

2
19/09/2017

We made a reservation for 4 rooms in January 2017 through Booking.com and had to pay the hotel up-front. In July re-booked directly with hotel to upgrade our rooms at a higher rate. I called the hotel 3 times to get refunds for the four rooms. Three of them were refunded in two separate transactions. When I called back to try to get the fourth room refunded, they could not figure it out in their system. Three calls to the front desk manager, Eric, and received no call backs. We have moved on to another hotel. Be careful prepaying if there is a chance you may cancel your rooms.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Concerned Reviewer: Thank you for completing a review regarding your canceled reservations. At the current time, we are having problems with our credit card processing company. They are currently unable to process refunds when multiple room reservations secured with a single credit card are canceled. There is a software issue not related to the hotel, which rejects multiple refunds after the hotel processes them. This causes refunds not to be passed onto the consumer by the credit card processor, after they are submitted by our hotel. In fact, we have to resubmit the same refund multiple times, in order to properly refund our guests. This places quite a burden on both our guests and Management team. I can assure you and our other guests the hotel is not holding or using our customers money in any fashion. The credit card processing company is well aware of this issue and have been working diligently with the hotel to correct the problem. Unfortunately, the hotel is stuck in the middle, as is our customers. We are doing the best we can working with the credit card processing company to correct this issue and properly issue our guests refunds. I am sorry you consider our efforts to resolve this issue, as poor customer service. Your patience and understanding is most appreciated, as we attempt to get this issue resolved for all parties. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Room smelled of overly sanitized"

2
19/09/2017

No fridge, remote control didn't work properly, small tv, no towels at pool which I requested three times. Had to use room towels. Breakfast served was typical bad buffet. I will have a hard time recommending this place in the future

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret it took several calls to the front desk for the pool towels to be replenished. This is not acceptable and I will bring to the attention of our Maintenance Supervisor to review with his team. I am sorry that you did not care for the cleaning products we use in our guest rooms. We feel the products used are safe and have not had any problems or complaints from any other guests since we began using them earlier this year. With respect to your concern about the refrigerator and TV remote. Each one of our guest rooms has a refrigerator located in the vanity area behind the cabinet door. I'm sorry you could not locate it. Additionally, the TV remotes used in all our guest rooms to operate our 47” HDTV's are sanitary (clean) remotes, that every Best Western hotel is required to use. In closing, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"For this price I expected so much more"

2
17/09/2017

We experienced loud, drunk neighbors; pillows filled with chunks of foam; some front desk staff that seemed like they didn't care. Our 'neighbors' came to their room at 4:45am, drunk and very loud. We called the front desk after waiting for some quiet, and it took them 40 minutes to call the offenders. So much for being rested when attending the wedding we were visiting for. For the expense of this hotel, we expected a much better experience.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for completing a Trip Advisor review, in addition to filling out our in-house survey, regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry your stay was disturbed by other guests in the room next door who were rude and inconsiderate. We do not condone this type of behavior and have measures in place to control the level of noise when we are advised of such occurrences. I regret it took so long for our over- night team member to respond to your concerns. He was doing his best while responding to other noise disturbance calls coming in at the same time. The pillows at our hotel are mandated for use by Best Western. All our pillows are new and meet the required standard set forth by Best Western. I am sorry that we were unable to supply you a feather pillow, as requested. This is not an available option at our hotel, due to the many allergies our other guests experience. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Making us a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Once again, thank you for taking the time to write both a review and survey. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice hotel!"

4
14/09/2017

Very nice stay in Healdsburg! Would highly recommend. TV cable reception sketchy; jacquzzi Tub did not work! If so would give 5 stars Nice breakfast and friendly staff. Pools looked great but was a bit cold during our visit

"Nice base for visiting wine country "

3
12/09/2017

Nice clean hotel. Great location. Friendly staff. Pleasant grounds. Good base point for visiting surrounding wineries. Good breakfast. Enjoyed having breakfast outdoors. Pool looked nice but we didn't use it.

"Average. Nothing more"

3
10/09/2017

Average hotel room. Don't expect much but the room was clean. Our room was near the hot tub and the hotel does not enforce the quiet hours so it was very noisy after 10pm. Ask for a room away from there.

"Don't stay here"

2
10/09/2017

This hotel is not very nice and the employees are not friendly or helpful. My husband and I and our three small children were locked out of our room after returning from a family wedding one night very late. The staff wasn't able to open the door for us for over an hour, we finally got in at 1AM. The manager wouldn't comp our night's stay, stating that what happened "wasn't that bad." I feel like being locked out of room in the middle of the night for over an hour with three exhausted, crying children is definitely worth a free night's stay.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret the electronic door lock failed to your guest room. It is my understanding it took our Night Auditor some time to get the lock to function and let you into your room. He has been thoroughly trained on lock failure procedures, so it is concerning to me that it took him so long. We will meet with him and review these procedures, so this does not happen again to other guests in the future. This was definitely, not the best of situations for you and your family. As a result of this problem, the Front Office Manager did offer and you accepted a 50% discount on your Saturday night's stay. Under normal circumstances, I feel this is an appropriate discount for the situation. However, since you had small children that were exhausted and waiting to get into the room late in the evening, additional compensation should have been offered to you. Therefore, I have instructed the Assistant General Manager to refund you, an additional 50% for your Saturday night stay, due to the inconvenience you experienced. This will result in your stay on Saturday night 9-9-17 being complimentary. The additional refund should post on your card within the next 5-7 business days. Once again, we apologize for the inconvenience this caused you and your family. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Not worth what we paid"

3
10/09/2017

I feel like I overpaid for my room. I have stayed at 5 star resorts and paid less then what I paid for this room. I get that you went through a renovation but the shower and tub yuk. I'm guessing it was a partial reno. Your cleaning people should wear hair nets because I found black hairs in several places in the bathroom ( which frankly grosses me out) If I would have gotten this room for 130.00 a night I probably would not have been as disappointed but to spend what I did I am not happy. The bed was comfortable and the fireplace in the Villa room was a nice touch. The flooring should have been ripped out and replaced with tile or laminate. We had several chipped tiles. The grout in the shower was dirty and the shower was very small. I say get rid of the tub and make a bigger shower. It is located approx 1.8 miles from the center of town. There is a path that you can walk on to get there. There was a women that was very helpful and gave us coupons, a map and great info about certain wineries. The coffee in the breakfast room was good. I did not eat the breakfast but my husband did and he said it was ok. I will repeat if you can get this hotel for under 150.00 then I say it's worth it but I paid much more and that's probably why I was disappointed. The bed was comfy.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I have passed your comments with respect to the cleaning issues in your room to our Executive Housekeeper. So, she may review them with the maid responsible for cleaning the room. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Country's have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Making us a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Thank you again for taking the time to complete your review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great place, allows 1 night stays"

4
07/09/2017

I really like this place for its location, and that it allows you to stay only 1 night. Everything about it is awesome, I just would love to see the rooms updated to something lighter and fresh not so dreary.

"Our stay"

4
06/09/2017

The room was clean, we liked the balcony, hot tub and pool area. Wine tasting at 4:30 was a nice plus. Breakfast was only okay. Beware of the "waffle machine"...my wife tried to put some batter into the cup provided, when the spiget came off! 12 gallons of waffle batter on the floor, is a lot of batter...such a waste...in the hubbub, I grabbed some extra bacon.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for taking the time to write a review on the hotel property. Myself and the staff are all pleased to know that you did enjoy the hotel and our wine tasting. However, I do apologize about the waffle machine incident and how much of a waste it caused. We take all situations seriously and will look into this right away. Thank you and we look forward to seeing you in the near future. Sarah Krug Senior Sales Manager

"Great Hotel in Healdsburg"

5
06/09/2017

Very nice, clean hotel, 2 pools, and complimentary breakfast. Close to downtown Healdsburg and surrounding wineries. Staff is super friendly, plenty of free parking. Rooms in Villa Toscana are bit larger with fireplaces, Jacuzzi tub and balcony, they are worth the extra money.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. It is pleasure to hear that you enjoyed the hotel so wonderfully from the amenities to the staff! We look forward to seeing you again so you can enjoy our property all over. Sarah Krug Senior Sales Manager

"Perfect place for family getaway"

5
05/09/2017

This place was amazing for the price we paid. They have 2 pools and 2 hot tubs, which were accessible for us and we really made good use of them. The breakfast was really good and kids loved the fresh waffles. Great place to stay with family !!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, The entire Dry Creek Inn Staff is pleased to know that you and your family enjoyed the property so much, especially the pools and breakfast. It is always great to hear that we helped make a family vacation wonderful. We all look forward to seeing you and the family come back again! Sarah Krug Senior Sales Manager

"Unfortunate experience"

2
05/09/2017

We inadvertently were given handicapped room. Lighting poor, decor extremely poor, noise from people above. Room not made up at 2:30 following day...called and it was taken care of but we needed to vacate room for 1/2 an hour. Car charger increased fee from $2.00 per hour to $5.00 without notice.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In reviewing the details of your reservation, I found that our hotel made the reservation exactly how it was received by us from Best Western. We did not change or move it in any way. The reservation came to us as a ADA accessible room with a roll in shower. These rooms conform to the legal standards set up by the Federal ADA law, and the configuration is different than a standard room. I am sorry that we were unable to move you to a standard double queen room. However, because it was a busy holiday weekend, the hotel was completely sold out all three days and we were unable to accommodate any of these type of requests. Our charging stations are run by a third party vendor and are located at our hotel, as a convenience for our guests. The costs for charging your electric vehicle at one of our charging stations, is clearly listed on the electronic menu on the machine itself. I am sorry you did not see that prior to starting your re-charging. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Napa getta way"

2
30/08/2017

Booked on line, hotel looked good online, when arrived the pool is very small and not eye pleasing, hotel old, rooms old and need updating, not very clean, hot water slow in shower, room had an odor, Not really close to down town, need to use your car,

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There seems to be a bit of confusion about our hotels location. We are actually located in Healdsburg, which is in the Sonoma Wine County, not Napa. I am sorry you were disappointed with our hotel. We recently have gone through a $1.5 million renovation project in both our original Casa rooms and our Luxury Villa Toscana rooms. The pictures being displayed on our Web page are true in nature and not disguised in anyway. Both our original Casa rooms and newer Villa Toscana rooms are displayed, along with our hotel amenities and a large amount of public areas. These include our two pools (one large and one smaller), two hot tubes, Steam, Sauna and Fitness rooms. I regret you did not see or have an opportunity to use these amenities. Additionally, I regret you felt our rooms were not clean. We recently have been inspected by both Best Western and AAA. Both organizations found our rooms to be exceptionally well maintained and clean, as we received very high scores. With respect to our hotel not being located in the downtown area. We clearly let everyone know on the web page, that our hotel is located one mile from the Historic Healdsburg Plaza. Our location provides guests with greater savings, as all the downtown luxury hotels are generally $300-$500 per night more expensive than our hotel. It is my hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"most enjoyable stay"

4
28/08/2017

this hotel is in a great location and the room 334 was a great room, breakfast was in line with costing of room and the staff where very helpful, so all in all no complaints I would definitely stay in this particular Best Western when I am next in Healdsburg.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"Beautiful property"

5
27/08/2017

We enjoyed a King room above the front reception area. It was spacious and bright with two windows. Nice grounds, resembling an Italian villa with fireplaces, and ample seating. Good breakfast, which was kept replenished. I took advantage of the complimentary yoga class, and enjoyed it very much. Only drawback was proximity to the freeway, which was a little loud when outside. Not a problem inside the room with the fan going.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amneities that we do have to offer. We look forward to your arrival again in the near future! Sarah Krug Senior Sales Manager

"nice place"

4
26/08/2017

Easy access to Healdsburg Plaza was a benefit of this location right off the highway. Be sure t book a Tuscan Villa room for the best experience. The hotel staff was friendly, and the rooms were clean!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"We Were With a Large Group for a Family Gathering"

4
26/08/2017

Our experience was fine, pretty uneventful. We enjoyed the pool and hot tubs and liked the convenience to local events. The breakfast was good, very typical of a chain hotel. We had a second floor room, and it was clean, comfortable and my family "fit" just fine.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Krug Senior Sales Manager

"Disgusting"

1
24/08/2017

After check in, I left my belongings in my room and left for dinner. Once back in my room, I started to unpack my belongings. I found an ant in my bathtub and a dead ant on the wall. There were hairs everywhere. To be more specific, there were hairs on the side of my ice bucket, inside the bucket, on the coffee pot cord, all over the floor and throughout the linen on the bed. On the floor next to a nightstand, there was a used contact lens. As far as the bed, I can't say who's hair was on it but it wasn't mine! I called the front desk to tell them about my findings. They offered to move me but it would be a downgrade in room. They sent housekeeping up to clean. I pointed every issue I had out to her. It took over 45min from the time I called till the time she was done. By this time it was past 9:30pm and she still didn't wipe down the coffee machine or ice bucket, meaning I still had hair on and in it! The next morning, I had to kill ants in the bathroom. I stopped at the front desk to tell them about my room. The front desk told me she would make a note and let the manager know about the issues. She said if we were back before 5:30pm, we could speak to him. Upon arriving back to the room after class, I inspected my room (housekeeping should've cleaned while I was away). I found a dead ant in the trash, the coffee pot and ice machine in same condition as previous and my morning breakfast trash not taken out. Once again hairs all over the floor and hairs on the bed. I took the footer off the bed the night before and put it on the couch, it was still there after "cleaning" the next day. I went down to the front desk to speak with the manager Erik. I explained my frustration and disgust with the housekeeping and asked that I be comped for one night for the inconvenience. Erik disagreed with my request, he felt housekeeping responded in a timely manner. Erik said the best he could do was give me a 50% discount and move me to an upgraded room. I was hesitant to more for the mere fact I was checking out the next morning. I agreed to move. After moving, I called Erik up to the room to point out more hairs throughout the linen and on the toilet. Erik was asked if he would sleep in the bed with someone else's hair, he said yes because he knows his housekeepers. He then told me I could leave. Said he would refund my money and I could go elsewhere if I wasn't happy. Then checking out I had an issue with my charges. This is the short version!!

"BW healdsburg"

5
24/08/2017

nice hotel i stayed here once before, i did not use fitness center i had two meals different days at Adels restaurant Next time id like to bring a lady friend i will be back next august also saw the hotel had swimming pool and hot tub

"Stay @ BW- Summer night in Aug"

5
23/08/2017

I appreciated the express check-in I received via email-- it allowed for convenience. I also am astonished by the decor of the entire villa. The patio outside of the breakfast room + lounge area inside the villa (by the fireplace) were delightful for relaxation. The bed-sheets are extremely comfortable and warm, especially since the temperatures dropped to 50s-60s the night I stayed. I love the offerings of towels by all pool/hot tub areas. The complimentary hot breakfast buffet was surprisingly delicious; the variety was impeccable. I was looking forward to using the steam room + hot tub but the steam room was out of service and the jets of hot tub located nearby weren't working properly. There are signs stating not to bring glasses near pool areas; however, the patio + lounge area in the villa is another great alternative. Overall, the staff were friendly & did a great job explaining what the hotel has to offer. Also, I wasn't aware staying at this hotel meant complimentary access to local wineries! Definitely coming back :)

"Wine tasting stay "

4
22/08/2017

This is a great location when visiting all the wineries around here. Not too far from downtown either. We got one of the last rooms available for a Friday and Saturday stay and I know we over paid but the location was good and the other nearby hotels charged even more. Our room was very big and clean and we had a nice little balcony. The breakfast room had many choices, more then most of the other best westerns we have stayed in. We briefly used one of the hot tubs and pool and both were fine. The property is nice but does need a little updating. There were plenty of nice places to sit outside with a fire place or fire pit. I did use the exercise room and was very disturbed that there were not disinfecting wipes or spray to clean the equipment after use. I checked with a young man at the front desk and he said they clean the equipment. I told him no one was cleaning it now and I'm sure someone would be using the equipment right after me and I was annoyed there was nothing to clean it with. He was quite smug about it. I will be following up with corporate office about this as it's very unsanitary. Other then that we had a very nice stay there.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for taking the time to write a review on the hotel property, we are all pleased to hear that you did enjoy your stay with us! In regards to the workout equipment, we appreciate your feedback and your honest with us. We will be taking the correct steps to fix this issue, as I do agree, it is a large one! We look forward to see you again. Sarah Krug Senior Sales Manager

"Nice but still a Best Western"

4
20/08/2017

We stayed here in June and I forgot to leave a review. The lobby is small and there was a wedding party at check in. Staff was nice, tho. The room was clean and as described. We stayed in the newer area. Based on reviews I was convinced that I absolutely had to be in Healdsburg. We spent time in other towns, too so the place didn't matter much. There was nothing wrong with this hotel but I wish I had stayed in another town with a less expensive hotel that had local character.

"So nice"

5
16/08/2017

We loved it here. Stayed one night while planning to stay somewhere else a second night. We drove back to stay here a second night. We would stay here again!!!! The place is beautiful and the rooms are cozy with private balconys. Breakfast was yummy too

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It has been our pleasure to serve you and to exceed your expectations. We look forward to you staying with us again! Sarah Krug Senior Sales Manager

"Good location but Noisy rooms"

3
16/08/2017

Walls in Siena rooms are not sound insulated.People talking and TV in adjoining rooms sound like they are in your room.Windows don't appear to be double pane as they don't block parking lot and other outside noise.Many pick-ups and larger work trucks show up in very early morning with engines rumbling.Close to freeway, railroad tracks and busy roads - so while close to wine country, don't envision that you'll be surrounded by vineyards and views. Location is good for wine tasting but if you don't want to be woken up multiple times during the night and early morning, not the place for you unless you can tolerate the noise in exchange for a somewhat reasonable (for Healdsburg) room rate although rates are hiked up a lot on weekends/holidays.$30 pet fee in Siena bldg and $50 pet fee in Toscana rooms excessive for BW property.BW's in Santa Rosa charge $15/20 and don't have noise issues. Breakfast is typical BW.Room is typical BW unless you pay up for Toscana bldg.Swimming pools are located out in parking lot area so not a lot of ambience there.Nice market nearby with plenty of takeout food options.

"Nice place"

4
16/08/2017

We stayed 2 nights here in a family room and found the hotel very comfortable. The breakfast was really good and the pools and fitness centre made the hotel even better. Our room was on the ground floor so access to the car with luggage was easy but I might be tempted to the 2nd next time as it was a bit dark. We had to have the shutters closed all the time for privacy and I couldnt get anything dry.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Krug Senior Sales Manager

"GREAT PLACE TO STAY"

5
15/08/2017

Close to Town. Nice Room and Patio. Nice Grounds with various places to sit outdoors and enjoy the sounds of the Fountains. Great Spa and Sauna. Nice Breakfast options. Look forward to our next stay here.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property! We are pleased to hear that you enjoyed the hotel and the grounds. It is very wonderful to hear that you will be returning. We look forward to seeing you! Sarah Krug Senior Sales Manager

"Terrible Service"

1
14/08/2017

Worst experience. Got to the hotel after the recommended check in time and the room was not ready. When the room was ready they provided me a room that didn't have a working AC. After asking repeatedly to have someone come look at the unit they ignored my request and stated that the maintenance staff had gone home. The lowest the air temp reached in the room was 83 degrees and when I brought the issue up to management in the morning they said there "was nothing they could do". I will never be stay at this property again. Average hotel! Terrible service!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advsior Past Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We truly regret the HVAC unit in your room malfunctioned. It is my understanding you had a lengthy conversation with the Front Office Manager with respect to the problem. Unfortunately, due to the fact your reservation was made by a Third Party Reservation service, by contract, we are unable to adjust your bill, as your entire stay was paid directly to the Third Party in advance. Therefore, our hotel has no way to refund for the inconvenience you experieienced, as we have no finaincial records in our possession related to your reservation. I understand, this was fully explained to you by the Front Office Manager and according to his notes you understood. In reveiwing the Front Office Managers notes, he did offer for you to become a member of the Best Western Rewards program, which would instantly give you 10,000 points. Additionally, the Front Office Manager offered you an additional 6,000 points, which would make you eligible for a complimentary room at another Best Western hotel. Unfortunately, you declined both of these offers. With all due respect, I do not feel that the Staff or Management of our hotel gave you terrible service. In fact, it seems like every effort was made to accomodate you. We are more than willing to offer you compensation for the inconvenience experienced. Please contact the Third Party Reservation service used to make your reservation and have them reach out to us, so that we can make this right for you. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300. Thank you again for taking the time to complete your review. We appreciate your loyalty to our brand. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Disappointing staff and breakfast"

2
10/08/2017

From the get go front desk staff tried to get $10 extra for an hour early check in. I'm with a tour so who pays for this? I arrived on a bike after a day of cycling 29 miles! Really? You need another $10? They couldn't bother to put my luggage into my room, as did all the other hotels. The breakfast had "omelets." This omelet is a folded over egg concoction with nothing in the center. It has been sitting in a heated tray for hours. I do not know its ingredients but it doesn't taste a lot like eggs. There are also hard boiled pre shelled eggs, not too sanitary. One day non crisp bacon, one day greasy pork sausage. Dannon 0% greek yogurt is the best item they have! The rest is heavy carbohydrates.

"Overpriced, even for wine country"

2
10/08/2017

This is a spruced-up motel with a pretentious and fake Italian edge to it. The room was comfortable, though the walls are thin and we could hear a screaming family and barking dog next door. They should keep families and dogs in a different part of the hotel. Breakfast was grim to say the least. They serve some of America's worst coffee. The parking is good (and free).

"ITALIAN STYLE STAY"

5
09/08/2017

This Best Western hotel is old, but the grounds are beautiful and the rooms are clean and updated. Outside areas all done in Tuscan style and are gorgeous. Continental breakfast has a good variety of items. The hotel is well centered for visiting surrounding wineries, and they give you coupons for the wine tastings. Be careful when you travel during the week as a lot of restaurants are closed.

"Good!"

4
08/08/2017

A good hotel, clean with comfortable beds. Several swimming pools, tubs and sauna. Very child friendly. Only one minus: the use of disposable cutlery at the breakfast table. Please choose a more sustainable method; that also adds to the feeling of luxury. Breakfast in this way feels as a downgrade; especially since it is the last experience before checking out.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property. The entire staff is pleased to hear that you enjoyed the hotel so wonderfully. We do all thank you for your thoughts on breakfast, we take all comments seriously and will look into what we an do to improve the experience for you. We are looking forward to seeing you again! Sarah Krug Senior Sales Manager

"Dog Friendly at it's best"

4
08/08/2017

Great hotel for the money and dog friendly all around. Good location and nice staff. Skip paying for breakfast though- it was pretty bad. The grounds are also really nice for a Best Western with an outdoor fire pit and patio.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We are pleased to hear that you and your four legged friend enjoyed the hotel property all around. I do want to thank you for your thoughts on the breakfast, at this time we are working hard to make the experience for breakfast better. We do hope you all come back and enjoy the property again! Sarah Krug Senior Sales Manager

"Great Facility"

5
02/08/2017

This is a facility that is a 10 minute walk to downtown Healdsburg. It's a perfect location with great public spaces. Staff is friendly and hotel is clean. Just wish the pools were not in the middle of the parking lot would be better if it was attached to their beautiful lounge areas.

"Excellent Choice in this Price Range -- Wine Country!"

5
01/08/2017

Dry Creek inn in Healdsburg, California, was a great find for those enjoying the area for checking out wineries, getting away, or participating as athlete or fan base for Ironman in Santa Rosa. The beds were extremely comfortable, amenities wonderful on the property (2 pools, separate areas to visit or eat outside), exterior look of the hotel, and close location to the shopping, restaurants, wineries, etc. The breakfast choices were a huge step-up from a continental breakfast. Staff friendly and helpful.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff would like to see you back here again for next years Ironman! Sarah Krug Senior Sales Manager

"BW"

5
01/08/2017

Great location. 2 swimming pool. Free wine tasting, Adult only jacuzzi. Large fitness room. Right off the freeway. Within a mile from downtown Healdsburg. Buffet breakfast. Free parking. Right next to gas station

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review. The entire staff is pleased to hear that you enjoyed most of the amenities that we do offer at the hotel. Please do come back again to enjoy our wonderful property! Sarah Krug Senior Sales Manager

"Loved it!"

5
30/07/2017

We had a Groupon for this for the 2 queen beds room, but upgraded to the king villa upon checkin for an additional fee. So glad we did, because the room was amazing. We originally had a room on the 3rd floor, but upon arriving in it, there were some workers finishing up painting the balcony, which looked upon the street. The front desk was very helpful and switched our room to the first floor, and we then had a little patio with a gate to access the lovely courtyard, sauna and hot tub. The room was clean, spacious, with a large jacuzzi tub. The pool/hot tub was nice and the free breakfast was good. There is also a nearby market for any additional purchases you may need. It's a good location for nearby wineries and downtown Healdsburg too. Highly recommend!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It has been our pleasure to serve you and to exceed your expectations. We look forward to you staying with us again! Sarah Krug Senior Sales Manager

"Very average"

3
24/07/2017

After reading reviews and looking at pictures, decided to stay here. When entering our room our first thought was we were at a old motel and not a Best Western after staying at other ones. We could very easily hear noise from other rooms, there was enough room in door to see a lot of light and was considerably more than normal. Bathroom shower and curtain was very cheap. Pools were very small and breakfast very average. It is in a nice location right off highway and close to downtown Healdsburg which is a great town. Not impressed at all for the price and would not stay there if we are back in the area again. Will give it 3 stars because of location and nice firepit area.

"Columbia Aviation Association"

5
24/07/2017

I put on a flyout with 32 people attending. I worked with Sarah Krug who was the event planning manager. We had a wonderful time and Sarah was awesome in the planning stages and made sure we were well taken care of during our visit in July 2017.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Dean, Thank you so much for such a lovely review. It was such a pleasure working with you and your group. We are so pleased to hear that you all had a wonderful time. Please do come back so me and you can work together again! Talk with you soon, Sarah Krug Senior Sales Manager

"Quite a Surprise"

4
21/07/2017

Think Italian,tuscan, rustic country feel and this is the look of the Dry Creek Inn in Healdsburg. Golden stucco exterior with a breakfast area that boasts a fountain and a fire place with outdoor seating is a pleasant way to greet the day. I minutes, a drive takes you to rolling hills and vineyards and olive groves or to the downtown area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. We are pleased to hear that you have enjoyed the feel of the hotel as well as some of the amenities. We od feel very grateful of our location as well! Have a great day and we look forward to seeing you soon! Sarah Krug Senior Sales Manager

"Cannot recommend this hotel"

1
20/07/2017

Originally booked this from a TravelZoo great deal, but had to cancel due to a family crisis. Rebooked it (and of course, paid MUCH more than that deal), and stayed 4 nites. Room price was NOT WORTH IT! "Villa Toscana" room advertised a jetted tub, terrace, free breakfast, etc. Sounded beautiful, wasn't. Breakfast was so crowded (in a small conf room area), no place to sit, too many people cutting in to get to the food - after the first day, we went elsewhere for breakfast. Small bathtub was not big enough for 2, tub and shower leaked, in-room coffee was weak and awful. We had a ground floor room, neighbors were grouchy. TV only got about 5 channels. When we complained the 2nd day, front desk sent 2 different maintenance men - first one came after an hour, then left saying he needed to reset something; after another hour, i called front desk again. They sent 2nd guy, who tried to fix it, said satellite was down. Front desk called us after another hour, offering to switch us to another room. We would've had to repack everything to move and then unpack for our 2 more nites, so we refused. Expected at least a discount to be offered, but nothing was said on check-out. Bed was very comfortable, but that's the only positive thing! Completed their online survey and got an email from their GM, but no discount was offered, only a "gee we're sorry" canned reply. CANNOT RECOMMEND THIS HOTEL TO ANYONE!

"Great Place!"

5
19/07/2017

Very nice hotel and room. Plenty of choices for breakfast. Just a few driving minutes from downtown Healdsburg. Happy with the location. Would recommend this hotel to others. A good place to stay that was a little less expensive than some of the other places in the area. We could use the savings toward our wine tastings!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip ADvisor Guest, Thank you for taking the time to write a review on the property. We are pleased to know that you have enjoyed your stay so wonderfully and that you will return! It is our goal to exceed guest expectations. Looking forward to seeing you again! Sarah Krug Senior Sales Manager

"Weekend Getaway in Healdsburg CA"

3
18/07/2017

This hotel is definitely a good location for anyone visiting Healdsburg and the Wine Country but it wasn't my favorite Best Western. The breakfast was sub par and we have stayed at many Best Western properties so know the difference between better quality and lesser quality and service. We used points so that was a good thing but if I had paid the advertised rate for this hotel I would have been very disappointed as the place wasn't nearly as nice as the website expressed.

"Very comfy bed"

5
18/07/2017

Bed is very comfortable and the breakfast presentation was nice as well as the seating for eating. They set up the outside for those who like to dine outside. It was pleasant. Staff was very helpful. There is a great market just around the corner, Big John. This place is close to Healdsburg square.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. It was a pleasure to host you and we are pleased to hear you have enjoyed the property and the staff. Please do return to enjoy yourself again! Sarah Krug Senior Sales Manager

"Healdsburg Expedition"

5
17/07/2017

Friendly, professional service; easy access from interstate; helpful staff for reviewing sights and points of interest in Sonoma County and the City of Healdsburg. Free wine tasting in the evenings from local wineries.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. We are pleased to hear that you enjoyed the location of the facility and the staff members. All of us here at the hotel, would love to see you return and enjoy the property again! See you soon, Sarah Krug Senior Sales Manager

"Not as pictured on booking.com"

3
13/07/2017

Highway motel. Inner courtyard only available to guest staying in King rooms. Double bed rooms separated (motel under highway). Room themselves very clean and comfortable - comfy beds, large rooms. Very dark, most room windows do not face any light.

"Long weekend in Napa/Sonoma"

4
12/07/2017

Stayed here because we like the Best Westerns. All are a little different and you can tell the innkeepers take pride in their properties. Nice clean room. Had a corner so could see the sun setting. The pool and hot tub on the grounds were refreshing after a day of visiting wineries.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"3-Day Destination Wedding"

3
12/07/2017

This complex is in need of general maintenance. It is very busy, in a good location and a tad pricey on the weekends. The pool areas are very nice with the larger pool actually good for a few laps. Standard rooms have comfortable beds and room atmosphere. Parking gets congested and there is only 1 elevator for the 3 level segment of the Inn. I had a quiet room on the second floor of the North building and really enjoyed visiting the pool between wedding events.Hotel staff was accommodating and pleasant. Hwy 101 is a stones throw from the parking lot and Big John's Grocery, a true wonderland of food and drink, is walking distance.

"Best BV I've Ever Stayed At"

5
12/07/2017

Exceptional hotel in Healdsberg! Beautiful artful grounds with a Tuscan theme, beautiful murals in the swimming pool area, jacuzzis. The rooms we stayed in were in the Villa bldg with jacuzzi tub and pvt. patio and they are exceptionally maintained, clean and quiet. I am a light sleeper so appreciate the quiet and insulation in the Villa rooms. The beds have high quality linens and are extremely comfortable. The complimentary breakfast includes eggs, fresh fruit, healthy yogurts and an excellent variety of beverages and food items. Our whole experience staying here for the 2nd time for 4 nts staying at Dry Creek BV was excellent and I commend the management and staff!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amneities that we do have to offer. We look forward to your arrival again in the near future! Sarah Krug Senior Sales Manager

"Find online deals with best price or use AAA"

4
12/07/2017

We have stayed her a few times using group on/travelzoo deals. They have nice rooms and a decent breakfast. It's not healthy by any means, heat and go kinda thing. Good location, can walk to the square. Clean, nice front desk staff.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. We are pleased to hear that you did enjoy the hotel and have stayed on multiple occasions. Please do return soon and take advantage of new healthier additions to our breakfast, that we have just recently done. We look forward to seeing you again! Sarah Krug Senior Sales Manager

"Great facility, bad breakfast"

4
05/07/2017

Great hotel, beautiful facility. On downside was breakfast. Supposed to be served until 10. We showed up at 9:30, only one working toaster, bacon, sausage, milk and gravy were empty and told they would not be refilled. Felt were rushed out as they were closing whatever they could to get out of there. By the time we finished eating what we could find it was 10. All but 3 of the tables were cleaned and had the chairs upside down on the table. I feel I should have been able to walk in there at 9:55 (rude, I know) and get the same breakfast I could get at 8.

"Overpriced"

2
05/07/2017

Ok accomodations. The previous BW scammed me and told me I was getting a $50 credit for my next stay, here in Healdsburg and it ended up being the beginning of a 32,000 point room. I received 7500 points.

"Dog can stay but at extra charge !"

3
03/07/2017

On a trip to russian river area, ended up booking this last minute and we had our dog with us. Was told at reseravtion time from Amex travel they accommodate dogs but no mention of extra charge, and I didn't ask as the per night rate was high enough ! At checkin we were told there was! In any case, the stay was decent, room was nice and the patio was very useful. The staff was very helpful - I needed to get some food items heated and they helped us out, as the room does not have any facility like microwave. However, water clogged in the shower. That was really disappointing, something I didn't in the least expect from a place like this Breakfast was average overall.

"Service doesn't equal price paid"

3
03/07/2017

So very average. Pool area and chairs nothing like pics. Towels seemed to be in short supply always! Asked to buy bottled water at front desk and they sent me to vending machine (that didn't take cc and I had no $). I expected more based on the price. Asked for glass of ice at the buffet to make ice coffee and was told " we don't do that". On the positive side it is a great location.

"Good night sleep"

4
30/06/2017

Very comfortable bedding. The black out shades were a bonus! The morning coffee could stand to be upgraded. The staff and hotel amenities were an exceptional value. If I ever need a hotel in the area, this Best Western will be at the top of my list.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for such a lovely review on the hotel property. It is such a pleasure to know that we have exceeded your expectations and that you will return. We look forward to serving you again and making your next stay that much better. Sarah Krug Senior Sales Manager

"Great Stay"

4
28/06/2017

Just generally a very comfortable average priced hotel. Has all the amenities you are looking for, the staff are friendly and helpful if at times a little stressed.. Up grading to the suites is nice as you get a private area with fountains etc.which is nice to enjoy your own wine etc. Breakfast is standard but more than adequate . This is our second time here and we have not been disappointed. The reason for the four stars is that the air con was either not working properly or inadequate. Trust me you need good air con in Healdsburg

"Best Western in Healdsburg"

5
28/06/2017

A great treat and surprise given the price. Very attentive staff and don't forget to request your winery passes if they don't ask you first. Loved the amenities such as well functioning jacuzzis, steam rooms, and sauan. A real treat.

"Dry Creek inn"

3
22/06/2017

Rooms are looking old jacuzzi did not work, bed cover had noticeable stain, pools seemed dirty and out of towels and main jacuzzi was chain off and when asked about gave no explanation as it clearly looked to be operational.

"Weekend get-a-way"

5
22/06/2017

This was my second time staying here and will come back. The staff is friendly and accommodating. The room was beautiful as well as comfortable. We went swimming each night and the pool felt wonderful. Two thumbs up!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We are pleased to know that you keep returned to the property as well as continuing to enjoy every aspect. It is always so wonderful to know that we have so many repeat customers. Thank you for your loyalty and we will see you soon! Sarah Krug Senior Sales Manager

"Hotel review"

4
20/06/2017

Nice hotel in Healdsburg. Perfect place to stay for experiencing all the wineries in the area. The hotel is near the 101 Highway and close to the quaint downtown Healdsburg. It is a must place destination for wine tasting in beautiful Sonoma County. We really enjoyed our stay.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"nice hotel"

4
19/06/2017

overall hotel experience was good. Room was clean, bed was comfortable. there were many options for breakfast- including good strong coffee. The staff was knowledgeable and friendly. i would recommend this hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property. The Dry Creek Inn staff is pleased to see that we have exceeded your expectations in all aspects. We all do look forward to seeing you again! Sarah Krug Senior Sales Manager

"Dark and Loud"

2
19/06/2017

This hotel was identified as a good choice for a local wedding. Mattresses were excellent, breakfast was above average, and they provided a free yoga class. The location of the property is not great if you want to access downtown Healdsburg on foot but you can walk to an excellent supermarket and there are some dining choices close by. Biggest problems: our room was extremely dark and quite damp. The property installed nice new white shutters instead of draperies but, if you're staying on the ground floor and open the shutters--even a little bit--there is no privacy whatsoever. Lightbulbs were very dim so getting ready for a wedding was not easy. HVAC was great and fully functional but the filter was dirty. A motorcycle gang stayed in the room next door and parked directly outside our room. No explanation needed about the noise. Most concerning: houskeeping opened the door without questions or ID when I locked myself out.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Ms. Sauro, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret some of our other guests returning from the annual "Redwood Run" motorcycle event disturbed or inconvenienced you. This is an annual event of Harley Davidson owners who stay and enjoy our hotel after there event. They are NOT gang members by any strectch of the imagination. I will bring your concerns to the Executive Housekeepe's attention with respect to the maid letting you into the room. In most cases, the maid is contacted ahead of time advising her of the situation. So that you can enter the room without further being inconvenienced. Our rules of security under normal conditions do not permit entrance into the room without stopping by the Front Desk and displaying proper identification. Thank you again for taking the time to write your review. We look forward to being able to serve you again in the future. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300 ext. 604. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Great Hotel with good breakfast"

5
15/06/2017

Lovely, Italian style hotel in Healdsburg. Very close to the many wineries in Alexander Valley. Excellent breakfast and large, clean and comfortable rooms. Although I did not use the service, the hotel offers yoga.

"Dirty, noisy, unhelpful and hostile front desk"

2
13/06/2017

Dirty rooms, low quality furnishings and food, unprofessional front desk staff (especially Julie), for a very high cost. Management doesn't care about keeping your business. They think that because they're always full they can treat customers poorly. The area needs another hotel.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor past guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In reading your review, I have concluded there was a problem with one or more members of our Guest Services team. We are very concerned about this occurrence and would like more details on the events that surrounded any incidents which might have taken place. Therefore, please reach out to the Assistant General Manager, Mr. Erik Neztsosie at (707) 433-0300 ext. 619, so that we may hear from you and quickly resolve the problems associated with your review. All our Guest Service Agents are highly trained in Customer Service practices. Therefore, when we receive comments of this nature, they are taken very seriously by both Ownership and Management and resolved in a timely fashion. Within the past 18 months the hotel has gone through a $2 million renovation process. This included replacing all guest room furniture. I regret our new room decor didn't meet your expectations. It is my hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Often best price/quality match for area"

4
08/06/2017

The property has some nice resort-like features -- big pools, sauna, hot tub, steam room, interior courtyards. Rooms are at least average and comfortable. Staff made me print out my $10 BW gift cert, said they need to attach it to my paperwork. So I did, only to find in morning staff did not attach it and the new staff had to search around for it (but did find it). Strange. Price for room that we got is really hard to beat for Healdsburg area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, First, I would like to thank you personally for letting us know how much you did enjoy the hotel and the amenities that we do have to offer. It is our goal to exceed expectations and we are pleased to see that we did so. On a second note, we apologize for any confusion and inconveniences that we may have caused in respect to the gift card. We will make sure this situation is solved right away. Thank you for bringing it to the hotels attention. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"healdsburg"

4
06/06/2017

great little town always fun with lots 0f good to great places to eat NOT FAR FROM THE OCEAN OR THE RIVER. Great in winter and summer! It can be hot in summer and cold in fall but it is always a great place to visit!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"Great Location"

4
06/06/2017

For a wine tasting vacation this hotel is placed in the perfect spot. Healdsburg is located between the Russian River, Dry Creek and Alexander / Napa Valley wineries and is loaded with wonderful restaurants. The rate at this hotel is very competitive as compared to the down town hotels at $500-$800 nightly. Not the fanciest place but clean and comfortable.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, The Dry Creek Inn staff would like to personally thank you for a lovely review on the hotel property. We are pleased to know that you enjoyed your stay and felt as though it was clean and comfortable! All of us do have to agree, we are thankful for the location of the hotel. Please do come back and enjoy your stay with us again! Sarah Krug Senior Sales Manager

"Good experience"

4
02/06/2017

This best western had a good hot breakfast, the beds were great, and the staff was very pleasant and helpful. The bathroom was apparently upgraded since its inception but the housekeeping could have worked a little harder cleaning the bathroom.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, It is a pleasure to hear how much you did enjoy the hotel and the staff. It was a great honor to serve you! Thank you and we hope to see you back again in the near future to have another great expierence. Sarah Krug Senior Sales Manager

"Great dollar value in the heart of Sonoma Wine Growing"

4
27/05/2017

The perfect spot to stay in Northern Sonoma. Right on Dry Creek Road the home of Zinfandel. Wineries just a short ride in any direction. Restaurants in Healdsburg just minutes away. Basic hotel with a decent breakfast and good coffee. Location makes this a perfect spot to stay.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the Dry Creek Inn. We feel very thankful/honored to have such a beautiful and great location. Please do come back and enjoy the hotel once again. We would love to have you! Sarah Krug Senior Sales Manager

"Good value for the area"

4
27/05/2017

This hotel seeks to provide outstanding service, comfort and value in an area where overnight rates are quite high. My experience exceeded my expectations. I appreciated the healthier options for breakfast. The air conditioner didn't quite meet my needs overall as it was a bit warm despite my efforts, but fortunately the temperature was fairly mild so it wasn't a big deal.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. We are beyond pleased to hear how well we exceeded your expectations and how much you enjoyed breakfast. Please do return for another visit so we can "wow" you again! Have a great day! Sarah Krug Senior Sales Manager

"Great location, clean, free parking, 2 for 1 wine passes, free wifi = winner!!!"

4
24/05/2017

We had an enjoyable time at the Dry Creek Inn. Rooms were clean - bed comfortable - free wifi. The location was ideal - between the Dry Creek wineries and the cute downtown area. Love free parking! The front desk provided us with some 2 for 1 wine passes which were appreciated. We enjoyed a glass of wine next to the fire pit each evening after a long day of tasting. We checked out another hotel in town while strolling the square - $400 per night?? What? We'll stay at the Dry Creek Inn thank you! Would recommend and we will stay here again. Oh, they have free breakfast in the morning - we just didn't go.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It has been our pleasure to serve you and to exceed your expectations. We look forward to you staying with us again! Sarah Krug Senior Sales Manager

"Decent hotel--dirty room"

2
22/05/2017

The hotel was no frills and overall adequate. However, the whirl pool tub in my room was definitely not cleaned beforehand. When I fired it up, there were tons of specks of dirt and other debris floating throughout the tub--really gross. There was also a flood light that randomly came on at 7am each morning in the bathroom, and it wasn't clear how to turn it off.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am sorry the jetted tub in your room was dirty. Our housekeeping staff is trained to clean the jetted tub after each and every check out. Honestly, I am not sure what happened in your room. But this type of occurrence is seldom an issue at our hotel. I will share your comments with our Head Housekeeper, so that she may investigate and review this occurrence with her team, in order for this not become an issue again in the future. With respect to the floodlight you are referring to, it is actually a skylight located in the vanity area. I regret it disturbed you, as most of our guests enjoy this added amenity. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300. Thank you again for taking the time to complete your review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President.and General Manager Best Western Dry Creek Inn

"Visit"

1
21/05/2017

The check in with staff went ok. Got to the room. The temperature outside was up around 90, so we wanted some AC in the room. The AC would not work. Phoned for maintenance. The line connection was worse that a bad cell connection. Finally said we needed maintenance to come to the room. They finally did. The maintenance staff had trouble at first trying to get it to work. I saw he kept resetting the remote. It finally worked. After dinner we came back and the AC was off again. I got a pen myself and reset the remote. It finally came on. My wife went to get ice. All three machines were empty. The next day, the same. Would highly recommend staying at another place than here. I love staying at BW wherever I go, but this one does not live up to the others.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret the malfunctioning of the HVAC system in your guest room made your experience at our hotel an unpleasant one. Since, our maintenance staff was unable to fix it to your satisfaction. Our team would have been more than happy to move you to another room with a functioning HVAC unit, if it was requested. Our hotel has four functioning ice machines. Unfortunately, we found that two of them were vandalized and unplugged over this past weekend. We were not aware of this occurrence until late Sunday afternoon. Since, it was warm over the weekend and the hotel was sold out, the two functioning ice machines were unable to keep up with the demand. I realize this does not help you, but all four ice machines are now up and functioning properly. I regret this situation caused you to be inconvenienced. Once again, I apologize these two incidents caused you to be dissatisfied with our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Definitely budget hotel"

3
19/05/2017

Luckily we are only spending 2 nights at this hotel. We booked in the new area of the hotel thinking it really did mean "new". New as in maybe this part was built 20 years ago. The shower stall is small and tight with chipped tiles and grout missing. We bought some wine to drink in our room but the only glasses they provide are very cheap plastic ones. We walked to the check-in building and asked for wine glasses and were nicely told "sorry we don't have any but you can buy them at the grocery store or Dollar General". So now we are more at the Motel 6 level with this kind of service- bring your own glasses. I hope I'm not insulting Motel 6 since I have not stayed there in 40 years. The continental breakfast feels like a free for all on a gigantic cruise ship. There are tons of people crammed into one room trying to get their coffee, juices, breads, cereals, make their own waffles or nab made elsewhere tiny omelettes or sausages. They ran out of cut up fruit and did not appear to replenish it as well as coffee. One thing they did not run out of were tip jars for the staff positioned at all the different self serve stations. It just seemed odd. One other thing that was odd was an apparent minder/bodyguard/bouncer type guy for the most part standing at the door watching everyone as they came and went in a not very friendly manner. I seriously doubt there are breakfast "crashers" trying to sneak into this place. If the hotel wants to pay someone to stand around why not have him help the rest of the staff replenish coffee and fruit bowls rather than act like he is surveilling a prison playground. On a positive note, it is inexpensive. If you have any thoughts that this is in Healdsburg and in walking distance to shops- it is probably at least 2-3 miles walk into the shopping and main area. The hotel is right next to the highway.

"This was a good place to stay"

4
18/05/2017

This was a good place to stay. Clean rooms and two pools and hot tubs. The pool was pretty warm. We enjoyed it. There is a free breakfast and a nice big breakfast room. There is a common area with a big fire pit that is good for a group to sit around. or just for two. Also tables and chairs over by it. The only problem we had was at check in. The girl whos name was Alexis was not rude, but she was NOT friendly. I tried to give her my vouchers for the 10 dollars off our stay and she informed me that I could just give those at check out. So at Check out, Julie told me that I was suppose to give those at check in!! I told her that I did present them at checkin and was told to give them at check out. She said it would take her 10 or 15 mins to verify them.. So we had to wait to check out. Julie was very nice and professional and helpful. The checkin in girl was NOT.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are pleased to hear that you enjoyed the hotel and the amenities we do have to offer. I personally would like to apologize for any inconveniences that occurred during your check in/check out process. We assure you, we will make sure this does not happen again. Please do come back and enjoy your stay with us! We would love to see you again. Sarah Krug Senior Sales Manager

"Casa Siena room not as depicted "

2
17/05/2017

We booked a Casa Siena king room through the American Express travel website. The picture on the website does not correspond to the room we received and is very misleading. The hotel is on a busy street adjacent and borders the highway. Our "corner" room on the first floor has a view of an intersection & parking lot. It is just feet away from a busy road with nonstop traffic noise including a loose manhole cover that clanks loudly every 2 seconds. There is no "sitting area" as shown and described. There's a single dinky arm chair that has seen much better days. The carpeting is filthy and the borders of it are gray with dust and the occasional dead bug. The bathroom is very tiny and and has chipped and even a missing tile at the entrance to the shower. Our keys failed just a couple of hours after checking in. The walkway to/from the rooms is blocked by very noisy flooring work on one side. The other side is obstructed in many places by a maid carts, laundry bins, and other equipment, so we have to walk in the parking lot to get to the lobby. To top it all off- the power is out! Not their fault but makes our stay here even less desirable.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We truly regret if there was any confusion in the type of room that was reserved for you. In reading your review, it appears you were in one of our standard corner King rooms. Upon request we would have been more than happy to move you into one of our Deluxe King rooms, which has the nice sitting area you desired, if one was available. The photos on our hotel web site and at Best Western.com clearly show the distinction in the two different style of king rooms in our Casa building. There is nothing misleading how they are displayed or sold on these sites. Unfortunately, some third party travel sites do not match the pictures properly to the room type, no matter how often we advise them of the error. It appears this has happened to you which caused you to be disappointed with our hotel, for which I am sorry. This situation does not excuse the fact that the carpet in your guest room was dirty. I appreciate your comments and will share them with members of my team, in order to make the proper corrections for future guests. Finally, I regret the electricity was out for a few hours in the middle of the afternoon. There was a large grass fire a few blocks from our hotel and the Fire Department decided to shut off the electricity, in the surrounding area for the safety of the Fire Firefighters and our community. This was a life safety matter that was completely out of the control of our hotel. Once again, I am sorry these events disappointed you while your were a guest at our hotel. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Great Location, Wonderful Room"

4
16/05/2017

It was the perfect place to lay one's head at the end of a busy weekend of wine tasting. The room was spacious and quiet, even with two, corner windows to the street... The amenities were complete and most importantly, the shower was terrific. Breakfast the next morning was adequate and the coffee was just okay. Overall, a very good experience and we will be using it again, in the future.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the hotel property. The team is pleased to hear that we exceeded your expectations to the fullest of standards. It is great hearing how much you loved the shower, as it is brand new! We look forward to seeing you again. Sarah Krug Senior Sales Manager

"Dry creek hotel"

3
14/05/2017

Clean hotek. Could clean carpets, like most hotels. Little noisy when on first floor, but kept a/c unit on for white noise. Bar fridge, no microwave, not even one available, in reqest, otherwise I would have rated higher. Fair price for location. Easy access to highway

"Super friendly and helpful young women on the reception desk"

5
12/05/2017

My friend and I stayed one night at the Best Western Dry Creek Inn. When we arrived, Jocelyn and her colleague were most helpful, giving us tips on wineries to visit, etc. We appreciated having coffee and tea whenever in the lobby. The room, on the back side of the main building on the first floor, was relatively quiet. The beds were comfortable, we had heat when we needed it. Internet connection was good. Breakfast was crowded, but we found a quiet spot on the interior patio by the breakfast room. The only negative was the unfriendly young woman on the reception when we checked out.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and the check in staff. We look forward to your arrival again in the near future! Sarah Krug Senior Sales Manager

"Just okay"

3
11/05/2017

the motel is not located in town but a few miles from the plaza area. But a good location for the millions of wineries that are on the Dry Creek road. The staff was very helpful with a list of recommended local restaurants. The breakfast was institutional prepared off sight and warmed up except for the waffles and oatmeal. Get a top floor room as foot stompers can be annoying late at night.

"Old Reliable"

4
10/05/2017

We have stayed here a couple nights every year for five or six years. Great shape for an older facility. Convenient to the best wineries. Great restaurant next door. Stellar breakfast room with excellent staff.

"Great find"

5
01/05/2017

We looked at many options for the Passport wine weekend. This was pricey we thought, but once we arrived, we understood that it was in line with others yet was nicer than most. There was a loud event in the party room but when we asked about it the staff immediately addressed our concern and had them turn the music down. The breakfast was nice, not unlike other hotels we have had the same option. Everyone was very nice and we would recommend it to all.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the hotel property. I am very pleased to hear that the staff took the correct steps to lower the noise in the Event Room so your stay can continue to be enjoyable. We hope to see you back really soon. Sarah Krug

"Extremely Pleased Traveler"

5
25/04/2017

Spent 1 nite here on a whirlwind 2 week tour through all regions of CA. Extremely pleased with hotel accomodation and service I experienced during this stay. Room was clean and end unit had dual slider windows which allowed me to open for cool nite aeration. Felt safe in this town and in this Hotel. Hotel staff were friendly and customer service oriented and provided me with excellent info on local dining scene and area wine tastings. Room was clean and adequate for overnite stay. Convenient location to downtown Healdsburg and area dining. Room faced Dry Creek Inn road and somewhat noisy during day but was acceptable at nite. Pool/Spa and free breakfast were a pleasant bonus although I rarely partake in these services. Highly recommend this hotel if you are exploring the Sonoma County wine region or need a stop on your way to other beautiful destinations within the state of California!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, The entire team would like to take this opportunity to thank you deeply for a such a wonderful review. We are overly pleased to hear how much you enjoyed the property in all aspects. We strive for excellence and it is great to hear that we are succeeding. We look forward to seeing you again! Sarah Krug Senior Sales Manager

"Great value!"

4
20/04/2017

We stayed for 1 night mid-week and were very pleased. Location is just off the freeway and only 1 exit past downtown Healdburg. The hotel has a beautiful mediterranean look. We were greeted promptly at the front desk and check-in was a breeze. Our room was on the second floor facing the road. This probably explained some of the noise we heard. There are 2 pools, 2 hot tubs, sauna and a steam room! Breakfast was included in a nice size room which was needed for all the guests. There were eggs, sausages, 2 waffle makers and all the breakfast regulars. Someone was constantly circulating to clear plates for guests. I noticed they used melamine plates, not paper-- less trash? Our room was nice and very clean. They had just shampooed the carpet so it smelled very fresh. Comfortable bed, nice furnishings. Our only complaint was some noise which was never bad enough to keep us awake. I would ask next time to stay on the other side. Great choice.

"Great spot while visiting sonoma wine country"

5
20/04/2017

Stayed her with wife and in-laws while visiting sonoma for wine tasting/tours/etc. Breakfast (included) - Had some of the standards (waffle machine, cereals), had yummy eggs and bacon as well. ALSO had a toppings bar for the waffles, whipped cream, various fruit toppings. YUM. Definitely better-than-average hotel breakfast. Nice decor around the hotel that reflects wine country. They also have fire pits in a few spots, which is nice for morning/evening lounging. They have a sauna, steam room, pool, jacuzzi. Took advantage of a couple of these and enjoyed 'em! Room was clean/neat and spacious enough. Staff were friendly and helpful. Checkin/out easy/painless. A PLUS was the celiac-friendly staff at breakfast. My wife can't be exposed to gluten, and the staff seemed well aware of this issue and had already hidden the gluten-free cereals in the back to keep away from cross contamination and brought them out for us whenever we needed it. Loved that! Overall definitely recommend staying here when visiting sonoma.

"Near perfect"

5
18/04/2017

This was not a BW Plus, but should be. Spotlessly clean, great triplesheeted beds, spacious room and bath, good lighting, comfy chairs. The breakfast room was also in a large separate building , with an attendant to make sure only BW guests took advantage of the nice buffet. The grounds were especially nice and well maintained.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the hotel property. It is a nice pleasure to hear how you have enjoyed the hotel property to the fullest extent. We are looking forward to your next stay at the Dry Creek Inn. Thank you! Sarah Krug Senior Sales Manager

"Home Away For Work and Play"

5
17/04/2017

Dog friendly accommodations, location, staff and design of hotel were top of the list of great for the Dry Creek Inn. Highly recommend if going to Sonoma Wine Country for work or play. Bring your dog. They love dogs there.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. We are pleased to hear that you and your 4-legged friend were able to enjoy your stay so wonderful. The staff is all looking forward to your arrival again! Sarah Krug Senior Sales Manager

"Good, basic hotel"

4
13/04/2017

This is a basic, no frills hotel in Healdsburg. About 5 minutes from downtown, it is convenient for restaurants, tasting rooms, etc. it does not have inside corridors (all room entries are from outside hallways, like a motel), which I didn't realize when booking. We had a king room with a fireplace and whirlpool tub & the room was very nice. It also had a nice little balcony which we did not use because it rained the entire time we were there. The hotel offers breakfast but it was not appealing to us so we went elsewhere.

"Good experince, great pool and breakfast"

4
10/04/2017

Easy early check-in. Nice bedding. Pool was great, long enough to lap swim. Steam room was fantastic. Breakfast was good, eggs, bacon, cereal, yogurt etc. We had a king room on the ground floor, it has a nice sitting area, nice furniture. Everything was good. Price was $129.00 mid-week, $152.10 weekend. I would definitely stay here again.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The Dry Creek Inn team are all very pleased to see that you enjoyed our hotel in all aspects. Please do come and enjoy our wonderful property again! Sarah Krug Senior Sales Manager

"Wine country visit accommodation"

5
10/04/2017

This is one of the nicest BW hotels we've stayed at. Convenient to the highway, a restaurant adjacent and a reasonable walk to downtown Healdsburg. Beautiful outdoor seating area. This BW has an elevator if that is a necessity.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, The Dry Creek Inn Staff would all like to thank you for your review on the property. It is beyond wonderful to hear that you have enjoyed your stay so thoroughly and notice that are the best BW around. We look forward to your return stay with us! Sarah Krug Senior Sales Manager

"Can't beat the value"

4
04/04/2017

Sure, the Dry Creek Inn misses the mark on a couple of things but you sure can't beat the price. It's a great home base to explore the amazing Russian River wine country. Just blocks from Healdsburg the Dry Creek Inn has everything you need. Room was a bit tired but price is right. Light breakfast included as well. We visit this area often and always call the Dry Creek Inn home.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. We are pleased to hear that you call us home on your travels. Please do know, the hotel is in the midst of updating all the rooms and the grounds for a better guest experience. We look forward to seeing you again! Sarah Krug Senior Sales Manager

"A great place to stay!"

5
03/04/2017

The Best Western at Dry Creek is a great place to stay. We enjoyed the luxurious pillow top beds, the comfortable lunge chair in the room, the outdoor patio for breakfast near the breakfast room, and the hot tub and swimming pool -- which are open til 11 pm. This was a tremendous value at the price we paid!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the hotel property. It is a nice pleasure to hear how you have enjoyed the hotel property to the fullest extent. We are looking forward to your next stay at the Dry Creek Inn. Thank you! Sarah Krug Senior Sales Manager

"Comfort in Wine country"

4
01/04/2017

The Dry Creek Inn (Best Western) in Healdsburg offers a convenient location. The rooms are continually being updated, we had tile saws going after 10am. The room we booked was the standard room. It could use a small amount of TLC, paint touch up. We did not get to use the hot tub and the breakfast was not compliant to a keto diet. We have used the hot tub in the past and it was fun and relaxing. We have used the yoga class, also, and did enjoy it. The staff were very accommodating in extending our stay. I will stay here, again.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. We are pleased to hear that you will be returning to the property. It is always a pleasure with getting constructive criticism form guests in order to continue our improvments. Thank you, Sarah Krug

"Nice property, big breakfast, heated pools"

4
28/11/2016

This was a great, no frills option for my family over Thanksgiving. Rooms are comfortable enough, typical motel style. A small refrigerator was convenient for cold groceries. We did not have a microwave. The big breakfast was OK - waffles, cereals, pastries, oatmeal, eggs, bacon or sausage etc. not particularly exciting food but the quantity and variety was nice to sop up some CA wine and prepare for a day of adventure. The kids loved the heated pool, and I also enjoyed the hot tub every night. I inquired and apparently they offer wine tastings on Friday nights this time of year. Location was suitable - Tip Top liquor store and even Seghesio is within walking distance, a nice path along the road leads to it. You could even stretch it and walk downtown if you had to. A short drive to Dry Creek Valley and many, many wineries.

"Surprisingly nice Italian winery themed Best Western"

5
28/11/2016

Nice, affordable stay in the middle of Sonoma wine country! We were surprised at the amenities in the room (fireplace, jacuzzi tub, fridge, coffee maker, nice courtyard view, and balcony). The bed was comfy and overall, the property is quiet. The hotel serves daily breakfast, free wifi, is clean, and warrants a relaxing stay. The location is indeed a bit off the beaten path, a mile from downtown Healdsburg. I wish that the mile was walkable, but the streets are rather dark at night in this part of town and it felt unsafe.

"Hot water please"

4
28/11/2016

The room is very nice. It takes over 5 minutes to get any warm water for a shower. Letting the water run for that long, or more, is a waste. We are in a drought! I would think the hotel would fix this ASAP!

"DOG NOISE"

4
28/11/2016

If you go there for a special weekend retreat with your wife I would think twice. If you don't mind waking up at 7am with multiple dogs barking for at least a half hour. then thats ok. I had to call the front desk after 20 minutes and they didn't know what to do. Then when room service came in and cleaned my room Saturday they did not leave me any bath towels on hand towels. Went I got out of the shower Sunday morning and being awoke by dogs I went to dry off only to find that they had left no bath towels only 2 hand towels. Ever try to dry off with a hand towel?

"Try to stay somewhere else if you can afford it."

2
27/11/2016

This isn't the worst hotel you will ever stay in, but it's not the best, or even average. If you do stay here, try to stay in the newer building, as I believe that these appear to be nicer and newer. Our room and bathroom was a bit old. We stayed in the old wing, and our room directly faced the traffic and the noise. They had no other rooms we could switch to. The carpets appeared a little dirty, and the pillows were not comfortable-- I got a serious stiff neck and still have it 2 days later because they are too big! The final straw was when I went out to the reception desk to buy a bottle of water-- the ONLY machine that sold water (there are several that sell soda) was out of order, and I was told the closest place to get a bottle of water was 2 miles down the road. For a Best Western I think they could do just a little better.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor past guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to high demand over the holiday weekend, the vending machine containing bottled water ran out of all water products. We contacted the vending company who operates the machine to notify them of this occurrence. However, they were closed for the holiday. I am sorry you were given misleading information, since bottled water can be purchased at the gas station located on our property. In addition, to the super market just up the street. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300.. Once again, thank you for taking the time to write your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Nice affordable stay"

4
18/11/2016

Went with my girlfriend and I have no real complaints about the stay. Sure I wish it was a little closer to downtown, but a $6 Uber ride isn't terrible. The room was clean and had some nice amenities including the soaking tub and the speaker system that greeted us on arrival. The bed was quite comfortable and the temperature of the room was easily manipulated. If you wanna spend $100 more, go stay at the nice little inns but if you wanna spend that $100 somewhere else like at dinner, spend the night here and don't think twice.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a nice review on the hotel property. Us here, at the Dry Creek Inn, are pleased to hear that you enjoyed your stay as well as the amenities of the rooms. Please do come back and enjoy your time here with us again! Have a great day. Sarah Krug Senior Sales Manager

"A very nice Best Western a mile from the center of Healdsburg"

4
13/11/2016

We stayed at the Best Western Dry Creek, a 1.2 miles north of the center of Healdsburg. The town has great restaurants and tasting places, and is a super convenient location to Russian River Valley, Dry Creek Valley (mere minutes), and Alexander Valley. There were two buildings and cannot remember the name of them, but the breakfast was in the other building. Our room was actually especially nice. We had Room 334 -- Third floor room with two windows, each on a different wall, as the room was perpendicular to the end of the two parallel rows of rooms. Breakfast was your standard hotel free breakfast, acceptable. We did not use any amenities other than breakfast, as we were out each day wine-tasting. One item to note: there is a nice, really wide paved path that runs parallel to and between Grove Street and Healdsburg Ave, possibly originally part of the old railroad line whose tracks were alongside the path, so except for the first 50 feet or so, you can walk the entire way on a path into town.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valid Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the property. I am pleased to hear that you enjoyed our spacious king room. The corner rooms are just lovely. It is great you had the change to enjoy the wineries that surround us as well as the town. Please do return to enjoy another stay here with us. Sarah Krug Senior Sales Manager

"Great central location "

4
09/11/2016

We've stayed here often for wine country get always. Its close to town and in walking distance of a fabulous gourmet grocery store and a sort drive into town. In the heart of dry creek minute from many wineries. The downstairs court side rooms are great and allow you to meet up with friends and relax on the central court. Not a big fan of the breakfast

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. As far as the breakfast, we are in the process of making some positive changes which we hope to have complete by your next stay. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"A few positive things..."

2
07/11/2016

This is a wedding party venue. Travelers need to know this because, even though residents sign an agreement to keep the noise levels down after 10, it is rarely followed or enforced. The upgraded rooms in particular bump up against courtyard where parties take place. Easy walking distance to healdsburg. Lovely customer service, including breakfast attendants; however, bfast itself was mediocre at best. The room it is held in is incredibly loud when full. Whole experience was noisy. Although management was attentive and respectful, I would do my best not to stay there again.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for posting a Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry noise coming from both our event center and Piazza last weekend disturbed your stay with us. During, the Summer and Fall travel season we do host many special occasions in our event center. Due to the location of the event center, our contract calls for all events to end no later than 9:00pm, in order not to disturb other guests. In speaking with my on site event coordinator who was managing the group that evening, all event guests departed by 9:00pm, as required. It is my understanding they gathered in our Piazza after the event to mingle. Our team members did address the situation to the best of their ability and were eventually able to have them relocate their conversations. Once again, I am sorry you were disturbed by this event. We will review your comments with our team and use them as a training tool. We hope you will reconsider and come back and see us again. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Convenient Location in Healdsburg"

4
05/11/2016

We have stayed at the Dry Creek Inn several times when visiting Healdsburg, and have always been well satisfied with its accommodations. The rooms are nicely appointed, the breakfasts are ample with plenty of choices, and the location is convenient to many wineries, hiking at Lake Sonoma, and the Warm Springs salmon hatchery. We found it to be very popular and fully booked on week-ends, so usually plan our visits for mid-week.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to leave such a lovely review on the property. We are so pleased to hear that you have stayed here numerous times and have continuously enjoyed your stay with us. Us at the Dry Creek Inn, value our repeat customers and do hope you continue. Looking forward to seeing you again! Sarah Krug Senior Sales Manager

"Decent hotel, good price, awful breakfast "

3
03/11/2016

We stayed here for two nights and think the hotel is great value. The rooms are spacious and clean (other than when something fell behind the bedside locker and it hadn't been vacuumed for a long time). The staff were very helpful and pleasant. The diner out front is good. However the breakfast is terrible. The "omelette" was rubbery and smelt of margarine/butter substitute. Stick to the bagel and cream cheese option!

"Bad weather but very good hotel "

4
02/11/2016

We stayed here with a group of 18 people in March for the barrel tasting. The rooms were spacious and nicely decorated. They had a lovely patio and firepit which we could not enjoy because of the weather. A nice breakfast was included with our room. The hotel was in close proximity to downtown Healdsburg and the wineries. We would definitely recommend to friends.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you and your group have enjoyed your stay so wonderfully. It was our pleasure to serve you all. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Worth the money"

4
01/11/2016

Stayed here for 3 nights in the middle of the wine country. Great location. At least 30 wineries within 10-15 minute drive. Many are small boutique wineries that have limited production and offer some really exceptional wines found only at the winery. It's also 5 minutes to the downtown square of Healdsburg, which is fun in itself. It rained all three days but its a really short distance from the parking lot to the tasting room. :>) The hotel rooms was fairly large and recently renovated. The bathroom is original and there is only so much you can do but the bed was great with nice furnishings. Got an upgrade rate by being BW rewards members. Breakfast was OK but since Healdsburg was so close we went to the Downtown Bakery and Creamery on the square for some delightful breakfast pastries. Great location and a wonderful get-away.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the Dry Creek Inn. We are pleased to hear that you enjoyed your stay so wonderfully, from the location to the comfortable spacious rooms. Also, thank you for being a Rewards Member!!! We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Poor customer service"

2
27/10/2016

We went for my husbands birthday. Our first night there we were trying to enjoy a romantic evening in our room. Unfortunately there was a large Very Loud gathering in the courtyard right outside our room. We called the front desk at 2030 and asked "how much longer would the party be on going" the woman working the front desk was rude in the way she spoke to us about quiet hours starting at 2200 and at that time staff would . At 2130 we called again and asked can they at least ask the people to quiet down, woman at front desk said they would send the maintenance man to ask them. At 2230 my husband went to the front desk to complain and he reported that the female at the desk "she was so rude" The staff finally did something. We were up until 2300 and had to be up vert early the next morning.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I understand you have called and talked to the Assistant General Manager with respect to the incident described in your review. On behalf of the Ownership and Management of the hotel we sincerely appreciate your follow up call. We want to know when a member of our team is acting in an inappropriate manner. Please be assured, we have already spoke to the employee involved with this unfortunate incident and have taken appropriate steps to ensure this does not happen again. We will use this incident as a training exercise for her and other team members, to ensure we provide superior customer service for all our future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Great Deal in a Great small town"

4
24/10/2016

Ended up coming back inland from the northern California coast due to rain and decided to try out Healdsburg after staying in both Napa and Sonoma. This is a great small town in the Wine Country and reasonable in price given the territory especially since I made the arrangements a couple of days before staying. The property is very nice and has valuable amenities like a free full breakfast and great exercise room where all the machines actually work. I understand that they have a wine tasting in the evening as well which I did not take advantage of since I had already been wine tasting on my way back from the coast. It is very close to the center of town where there are many great restaurants. Would definitely stay here again.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Our Stay"

4
22/10/2016

The location of the hotel was within a short walking distance to downtown Healdsburg. The walk was along a very nice walking and biking path that was well light. Our group felt safe on our foot journey. The hotel was low cost and was nicer than other BW that I stayed in. The setup and room design was similar, but the concept met my expectation in facilitating our wine tasting experience. The staff was kind and helpful, suggesting opportunities for us to enjoy during our vacation. The desk and house keeping staff, as well as the breakfast staff were very accommodating and professional. Overall I would recommend this BW Dry Creek. It was an affordable and comfortable experience for all of us.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Beautiful but overpriced"

4
21/10/2016

Stayed there midweek for two nights recently, and must say our initial impression of the rooms, courtyard , and building, was very impressive. Rooms were large, but seemed to be lacking amenities for the price. Only one chair in a deluxe room, meaning that one person had to sit on the bed, or on a rather uncomfortable desk chair. Called the front desk for some information, (there was no room directory) and answered our question rather abruptly. Although we are Diamond Club members, were not recognized or acknowledged, and although this is really insignificant, reflected the attitude of our stay. Breakfast was very underwhelming, and basic. We will not stay here again.

"May go back"

4
21/10/2016

We stayed 2 nights last week. Check in was very good, Brian at desk was super. Room was on 3rd floor in older section. Had king bed, sofa bed nice bathroom, very clean. Outside of hotel is not the greatest, tried to be med style, but things used are cheap looking. Breakfast not so good Watery oatmeal, cheese omelette warm, waffles best thing coffees hot and good. Adels next door best place around, down home food and lots of it.

"Great little Hotel!!!"

5
20/10/2016

I've stayed here many, many times. They have update the hotel and my stay was even nicer this time. The rooms are super comfortable. The staff is so friendly & helpful. The location is incredible. The free breakfast is very nice & a great way to start your day. And the very best thing, the Location! You're right at the door of Dry Creek Valley and so close to some wonderful wineries. And of course, it's just a few blocks into town where there are world class restaurants. I highly recommend this Hotel!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to leave such a lovely review on the property. We are so pleased to hear that you have stayed here numerous times and have noticed our upgrades. Us at the Dry Creek Inn, value our repeat customers and do hope you continue. Looking forward to seeing you again! Sarah Krug Senior Sales Manager

"over priced for quality"

3
19/10/2016

I did not actually stay in a room at this hotel, rather went to a function in one of the halls they provide for events. I found the grounds and rooms that I did see were in need of an upgrade or refreshed. For the price that is charged, it is not worth it. The Healdsburg area has gotten to be over priced in general.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Reviewer: Thank you for taking the time to write a review regarding your visit to our property for a conference. I hoped you enjoyed the conference and you were able to get everything you wanted out of it. Honestly, I am a bit surprised that Trip Advisor allowed you to post a review without actually staying at our hotel. If you would have stayed with us and experienced everything our hotel has to offer, I am convinced your review would be much different. Being our hotel is located in the Sonoma Wine County specifically in Healdsburg, the whole region has become a high demand tourist destination. Therefore, room rates reflect this demand, especially on weekends. Just like other weekend tourist destinations like Napa Valley, Monterey, Lake Tahoe and the Mendocino coast. With all the amenities and services offered at our hotel. We are a very good value, as compared to the other hotels in Healdsburg charging anywhere from $300-$400 more than us on weekends and $200- $300 on weekdays. It is my hope that you would come and actually experience an evening at our hotel, so that you could see what a good value we are. The best time of year to get the most value from your stay, are the months from November through February. We look forward to you being a guest at our hotel. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"First trip to Sonoma "

5
18/10/2016

Seven of us stayed at Best Western Dry Creek Inn for four nights to enjoy wine tasting in Sonoma. The location is central for wine tasting, dining and shopping. The beds are super comfortable and the staff is friendly and helpful. We especially enjoyed the gas fire pit in the evenings, recapping our adventures of the day and chatting with other wine lovers from across the country. The room rate was a good value and included breakfast, with some hot items. There is a restaurant on site and a local market with prepared deli items within walking distance. The hotel is close enough to the coast for a day trip to Bodega Bay, etc. If you are handicapped I recommend asking for a room on the side with the elevator.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you and your group have enjoyed your stay so wonderfully. It was our pleasure to serve you all. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Best Western Dry Creek"

3
17/10/2016

I stayed here back in September - as a recommendation from a family member. The hotel is very nice, staff very friendly and helpful, has a breakfast. Room was very clean and the surroundings were nice. There are 2 parts - the standard rooms and then rooms with a fireplace. The standard room price was a bit high for being a Best Western, since I stayed at the Best Western in Petaluma also and it was basically the same room - (just a bit nicer but not worth another $100 a night nicer). Also getting here was a bit confusing as if you are using a navigation system (Google Maps) there is an W. Dry Creek Road - which is 1 exit before this and it leads to the Madrona Manor. Not good to be lost at night time. When I called the hotel the desk clerk told me how to get to the hotel. She said that they have that problem a lot. Should have said something in the confirmation or on the web page. Oh and since I paid ahead of time through TripAdvisor - there is an additional charge of $4.39 for some hotel phone/internet charge - that the front desk said was automatic and that third party booking don't charge for it. Nice, clean hotel but don't know if I'd stay there again due to the cost of the room.

"Great location!"

3
17/10/2016

We've been staying at the Best Western Dry Creek Inn for several years now. You can't beat the location for restaurants, close-by wineries and easy access. The rooms are spacious and comfortable, clean, and have all that we need for the short time that we stay in the room. The 3-star rating is for the downward quality of the breakfast and "concierge" services. It was always a nice perk to have the breakfast included in the price of the room, but with our last stay, the breakfast did not vary - they have an egg serving that is shaped for an omelet, but nothing to put in it if you don't eat bacon or sausage. You can put individualized packets of "salsa" on it. They used to have cheese to put in the omelet, but not anymore. By the third day, we couldn't do the same breakfast again of granola, yogurt, and breakfast breads. When we asked the front desk for recommendations of wineries and restaurants, they couldn't tell us very much. They knew less about the area than we did...we usually like to get local recommendations and experience new venues based on these discussions. They just direct you to a sheet that lists restaurants in the area. Not very customer friendly. The price of the rooms have risen 25% since we started staying there, and we will have to explore other hotel options in the future. It's a great hotel for a stop and go trip, and knowing in advance where you want to go!

"Good Best Western "

4
16/10/2016

We went to a wedding at Mayacama and stayed at the Dry Creek Inn. It was one of the recommended hotels by the wedding party. The only negative was the 2-day minimum and our inability to be able to drive to Healdsburg from the Peninsula on Friday night. The check in was smooth, and the room was large and pleasant. My wife really liked the fireplace.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We are in hopes that your next stay with us will be able to accommodate a single night for you! We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Vacation to Wine Country"

5
14/10/2016

This was an excellent choice. Would stay here again. Very nice rooms and outside facilities ( fire pits, sitting areas). Easy access , Hope to visit again soon. There is a lack of public transportation.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Lovely property at a great rate"

5
13/10/2016

My sister and I planned a quick visit to Healdsburg to do a little California wine on the way north. This hotel exceeded our expectations. The hotel is clean and very well-appointed. The location is very convenient to the highway and also to the lovely downtown and Healdsburg wine rooms. Complimentary breakfast was delicious and well set-up. Staff members were friendly, welcoming, and helpful. Undoubtedly the nicest and cleanest Best Western I have ever stayed in. Will gladly return!

"Best deal, best location, better than any Best Western"

4
12/10/2016

Great choice, proximity to wineries, quaint small town feel in Healdsburg. Glad we stumbled upon this place. Recommend room in Villa Toscana. Close to dining, shopping, 15 minute walk to downtown & Costeax's bakery.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Great place to stay in Healdsburg!"

5
12/10/2016

We loved the Dry Creek Inn - everything about it. The rooms are great, the beds are comfortable, and the outside common space is wonderful. Your location near downtown worked well for us! We will definitely be back!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Consistenly a great hotel for location and price"

4
11/10/2016

Fourth year we have stayed here. Excellent location right off of Highway 101 and many wineries within 10 minutes in just about any given direction (if not closer)! When traveling with 3 persons, we have no choice but to stay in the older building with two Queens so we have a little more road noise, but rooms are always clean and comfortable. The newer building, which has "nicer amenities" according to the front desk clerk, only has King rooms available, but they also have patios overlooking the courtyard below, so if you can swing it, try and book one of the rooms "in the newer building." Regardless of room, they serve a very nice breakfast, which includes a few hot items (eggs and sausage or bacon ... it varies), along with cold cereal, hot cereal, yogurt, fresh fruit, toast and assorted pastries. Popular hotel for wedding parties so book early if you know your dates!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for being a wonderful repeat guest at the Dry Creek Inn. We are pleased to hear that we have exceeded your expectations by all means to make you return on numerous occasions. We look forward to your stay with us again! Sarah Krug Senior Sales Manager

"Great Room "

3
11/10/2016

We had a great room with air. It was large and comfortable. It was a top end room. The faculties and atmosphere of the hotel were lacking. The location is too far from the town square to walk. I would happily pay a premium to be on the square. If I didn't need to leave the room it was great. I expected cleaner facilities.

"Healdsburg delight"

4
09/10/2016

We enjoyed our stay here on October 5th in the Villa Toscana section. Our clean and quiet (which we requested) room was relaxing. It was warm enough to sunbathe at the pool. Only one of the two pools was heated. After enjoying an incredible dinner in town, I thoroughly enjoyed the jacuzzi in our suite. My two recommendations would be that a larger TV was needed for the room. I would have preferred the TV sitting atop the dresser vs sitting above the fireplace. The distance and small size of the TV made it difficult to read titles under news stories. The only other suggestion would be smaller pillows. My neck is still bothering me due to the heighth of the pillow. A lot of hotels offer softer and smaller size pillows to allow guests a choice. Side note: breakfast is included in the price. We checked it out but decided to go to our favorite place called Cousteau. We only live an hour away in Sausalito but we like to spend the night when we have consumed wine. We will stay here again BUT I will bring my pillow from home.

"Review"

4
09/10/2016

Nice property, it looks nicer than your standard BW hotel. Beds were comfortable and rooms well decorated. Pool and jacuzzi were convenient. I would stay here again, good value for the area which can be expensive at other hotels.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Villa Toscana makes all the difference"

4
07/10/2016

Review update: 4 stars for the Villa Toscana room and for the way that Best Western handled our last stay. A few months ago, we had a terrible experience in one of the Casa Siena rooms. However, the manager reached out afterwards, and offered us a stay in one of the (nicer) Villa Toscana rooms. We recently had a chance to use the gift certificate. The two buildings offer an entirely different experience. Our 2nd-floor Villa Toscana room was quiet, restful, and had a mini balcony. We enjoyed keeping the door open and listening to the water feature in the courtyard. A sound system piped music into the bathroom (which had a blazingly bright skylight), and even the toiletries were nicer. We appreciate the way that management made our first experience right. We would consider staying again- on the Villa Toscana side.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the property. I am very pleased to hear that our management staff took the correct measures in what did occur in your previous stay. It is great to hear that you were able to have an very different experience. Please do come and stay with us again to enjoy our Villa Toscana rooms another time. We are looking forward to seeing you back here again. Sarah Krug Senior Sales Manager

"Don't Stay Here!!!!"

1
04/10/2016

There room key did not work directly after check in. When I went back to the front desk, I asked to speak with the manager about the problem. The manager was incredible rude to me and questioned how long I had the key, he wanted to check if the key was really not working and he was holding the new key over my hand without releasing it, as in a kind of keep-away gesture. He refused to compensate me for the inconvenience and stated he would only compensate me if the quality of the room was in question and he did not consider the room key part of the quality of the room. Then he followed me to my room to see if the new key worked. He was literally behind me and I could hear him sighing. I was uncomfortable after this happened and I wished I did not have to stay there the whole night.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am truly sorry you had a problem entering your guest room using one of electronic keys. Due to the nature of both the locks and keys, they occasionally fail. This has happened to me personally at some of the largest and most expensive 4 and 5 star hotels. Therefore, it is not an uncommon issue in the hotel industry. I would agree with you that it is an inconvenience, but in my opinion, it is not a compensable occurrence. In my travels, I have never been asked or been offered compensation for this type of occurrence. As for the Manager following to you to the room. I am sorry you felt uncomfortable with him following you to the guest room. It is our company policy to have a one of our team members go with the guest to the room, in order to make sure they are able to enter the room after the initial key failed. He was in no way trying to intimidate you. His presence was to ensure both the key and door lock worked properly, so that you could enter the guest room. He was simply doing his job. Once again, thank you for taking the time to complete the review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Pet friendly and affordable for the area"

4
04/10/2016

We have stayed here several times it is an affordable option for the area the staff is friendly and includes breakfast. Rooms are large and comfortable, but you will need to drive to town as it is not located near the center of Healdsburg.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Personal"

5
04/10/2016

Very clean, comfortable, hotel. A favorite place for us to stay in Healdsburg. Breakfast is always more than enough to start the day. Room is clean and comfotrable. Staff very friendly and helpful. Look forward to our next visit!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your wonderful review on the property. We are pleased to hear that the staff exceed your expecations. The hotel does strive for excellence in customer service and are pleased to see we are accomplishing that. Please do return and enjoy the hotel and the staff. Sarah Krug Senior Sales Manager

"Appalling"

1
04/10/2016

I can't explain how this hotel has received any moderately favourable reviews. It is right next to a highway, the layout is such that every conversation in the parking lot or hallway and every passing vehicle is 100% audible in your room. The facilities have the feeling of being built with paper mâché. You are in for a long night if you stay here.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you did not receive a peaceful nights sleep do to the external noise surrounding our hotel. We make no secret of our properties location, adjacent to a freeway and at a busy intersection. Our location is very clear on our web site and it is clearly shown on all mapping services. Due to the nature of your comments, it appears you were expecting a hotel located in a rural country setting away from all noise elements. Even though we are located in a rural Wine Country town, our hotel does not promote this type of scenario. If you comments concern rude behavior by other guests creating excessive noise. Our hotel has a strict noise policy in this regard. A simple phone call to the front desk making us aware of a disrupting situation, would have prompted immediate action by the hotel. We do not promote or tolerate rude behavior by other guests. Since, there was no mention of any other issues in your review, other than the noise disturbance. I must assume you enjoyed the cleanliness and quality of your guest room, along with all our other unique property amenities we have to offer. Our Best Western core hotel, is rated very high by a majority of our past guests for these reasons. Once again, than you for taking to time to post your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Relatively Affordable Hotel Option for Healdsburg"

3
29/09/2016

Hotels in Healdsburg can be very expensive. Although this hotel was not inexpensive it was relatively affordable for Healdsburg so we stayed here. If you have been to a Best Western you know what to expect. We stayed in the newer building and I would recommend this as the design is nicer. Our room was large, had a fireplace, mini-refrigerator and a balcony. The balcony overlooking the interior courtyard was nice. We had a very quick check in. Breakfast is included although it is typical of this type of hotel chain, not my favorite. The breakfast area had a nice courtyard area where you could eat outside in addition to the interior room. Pool was OK, there are at least two that we saw. The hotel is right off the highway with very easy access. The hotel is located outside of town. There is a nice paved trail that leads to the town and we walked there everyday. It took about 20 minutes to walk to town. The first night we walked back after dinner but opted to walk on the road instead of the trail - not a good option as the road is not lit and we ended up walking in the pitch black until we thought of using the flashlight on our phone to see. The second night we drove. Check out was quick.

"Wine Region Visiting"

2
26/09/2016

I cannot really think of anything positive to say about this hotel, other than maybe the cost. It is located a good 35 minute walk from the town of Healdsburg, with nothing really very close. The room was shabby, tired and not particularly clean. The breakfast was a shambles - a complete and utter free for all with no particularly good choices of food, except maybe the waffles! The staff were not very helpful or friendly at check-in.The grounds were quite attractive and there are two swimming pools. Wouldn't stay there again, although as said, the price compared with a lot of Healdsburg hotels was reasonable, but it wasn't good value.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will be sharing your comments with my entire team. Thank you again for taking the time to complete your review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"don't stay here"

1
25/09/2016

What a farce...Brian at "reception" needs training...he was unprofessional and hardly pleasant...did not confirm how many nights we were booked, or told us anything about the hotel except the free breakfast. Mistakenly, someone in my party only booked us for 1 night, instead of 2, in the "fanciest" part...Tuscan rooms...little more than an expensive hotel...cheap furnishings...a skylight in the bathroom that woke us up, ugly "art". We were in Calistoga having a massage, and they called, starting at 2pm, that we had only one night, and handled our stuff, and moved us out of the room, leaving a charger, that a very unfriendly and uncourteous handyman found for us at the request of another nice woman employee. DONT STAY HERE!

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: I am truly sorry you had a bad experience at our hotel. However, after talking with my staff and reviewing all the details surrounding what happened during your stay, I must add some important facts that were overlooked in your review. 1. Your reservation was made by a third party who only reserved a single night at our hotel for you. Unknown to my staff, it is my understanding that you wanted two nights at our hotel. 2. Upon completion of the reservation, a hotel confirmation was immediately sent via e-mail with complete details of your stay. 3. When you checked into our hotel, you are asked to sign a registration card. This is a binding contract between the hotel and our guests. Therefore, we do encourage our guests to review all details listed on the registration card including the prevailing rate being charged and their scheduled check out date. Our records indicate you signed and agreed to the details present on the registration card, for a single night stay. Unfortunately, you did not notice the departure date was made incorrectly by the person who made the reservation for you. 4. Since, all rooms in our Villa Toscana building had been previously sold we were unable to extend your stay a second night, as the hotel was sold out. Several unsuccessful attempts were made to reach you by telephone. Each time a voice mail was left asking you to contact the hotel immediately. Since, we did not hear from you and other guests were arriving to check into their reserved rooms, we had to take action by extending your stay. This required moving your things to an available room in our Casa Siena building. This was done as a courtesy, even though we did not have a confirmed reservation for you and the hotel was completely sold out. It is my understanding this room did not fit your needs and you decided to depart our hotel. Once again, I truly regret my staff's actions in handling the situation left a bad impression of our hotel with you. However, it is my opinion that the hotel staff acted properly and appropriately under the circumstances. They did there best to resolve the situation under adverse conditions. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Spacous room, well maintained property"

5
23/09/2016

The location was right off of the freeway but the room was quiet. There is a walking path that lead to downtown shops and restaurants in less than a 20-minute walk. Breakfast room was large with lots of choices. I was able to do a load of laundry, no charge for washer or dryer! The grounds were well maintained.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for your lovely review on the property as well as the staff. It was our pleasure to serve you!! We are in hopes that you do come and enjoy the property and the location again. Sarah Krug Senior Sales Manager

"Great Staff, Wonderful Conference Space, and Good Rooms!"

4
23/09/2016

I had a group of about 40 people that stayed at this hotel for a conference. The space was great, including a courtyard area just outside the conference room--perfect for people to step outside and see daylight between presentations. The hotel rooms were clean and nicer than I usually have when I book a hotel for a personal trip. The best part was how wonderful the staff was. They always had our room ready early, and kept the space secured after we were finished. They didn't complain or push us out when we ran a little long. Sarah, who I coordinated with to organize the event, was absolutely amazing. She answered all my questions, was always super flexible, and was available when I needed her. We received great room rates and the conference space was free of charge because of the number of folks we had staying at the hotel. All in all it was a wonderful experience. The only reason I'm rating it "very good" instead of "excellent" is because breakfast didn't blow me away (though they did have bacon!).

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, It is so wonderful to hear of the great time you and your group had here at the property. It was absolutely our pleasure to serve you and make sure your conference was everything you needed plus some. Our staff strives for excellence and we are pleased to hear that every single one of them met your expectations. We will see you back very soon! Sarah Krug Senior Sales Manager

"Great location but could use a remodel"

3
21/09/2016

We stayed at the hotel as part of a wedding party. The location is great-within walking distance of several restaurants and wineries. We upgraded the room but even so, it was quite small and much in need of a remodeling, especially the bathroom. Prices are very high in the wine country during the summer so we were prepared for that. Breakfast comes with the room fee which was nice.

"Hotel review"

5
21/09/2016

The hotel was very good. We really enjoyed all the seating areas around the hotel- many by the fireplaces. Also enjoyed having a fireplace in the room. We would have preferred having a bar that was close to the rooms. This hotel's restaurant/ bar was across the parking lot from a gas station- not very inviting!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"two seniors"

4
19/09/2016

We stayed here for our wine trip. Perfect location. Right off the freeway and close to many wineries. We're best western members and received a discount for our stay. I would suggest staying at the Tuscan Bldg...much nicer. Breakfast was very good. Nice selection of food.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor GUest, Thank you for taking the time to write a nice review on our hotel property. We are pleased to see that you enjoyed your stay and the surrounding area. Please do come back and enjoy Healdsburg and the hotel! We look forward to seeing you again. Sarah Krug Senior Sales Manager

"Great find in Wine country"

5
18/09/2016

Were very positively surprised about the whole appearance of the hotel and the grounds. Did not expect this from a BW facility. Great room and great bed. The location was great with respect to easy access upon arrival as well as getting to downtown Healdsburg and to find nearby well known wineries.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Beware of Billing (Rate of Room)"

3
14/09/2016

I was over-charge based on my reservation and it took a little effort to correct the hotel charge. However, each time I was at the front desk I kept hearing the same issue of being over-charge or incorrect billing.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am sorry you had some billing issues upon departure from our hotel. I am very happy to hear the Manager on Duty was able to go over your bill with you and correct it to your satisfaction. As an experienced traveler, I am sure your realize the prudent traveler reviews their billing statements upon check to ensure all is correct. Many times some extra explanation is needed to our guests, as to what the charges are. In most cases, it is questions regarding government taxes that are separate from the room rate charges. I am sure this is what your over heard standing in our hotel lobby. I can assure you we strive to make sure all our guests accounting is correct prior to departure. Thank you again for taking the time to complete a review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Wine country sleepover"

3
12/09/2016

Solid hotel for a couple of nights of stay when visiting the wine country. Easy to find, located near the highway exit, free parking and other expected amenities. Rooms were large and clean, breakfast was OK. Great location if you have a car, but If you want to leave the rental parked, do bypass taxi service (limited) and use one of the great uber drivers in the area. If you want to walk to downtown Healdsburg, it would take approx 15-20 minutes.

"Dry Creek Inn"

5
10/09/2016

This is one of the best kept secrets in Healdsburg. Great value, nice property, especially the Tuscan Villa. There are two pools, a large spa, and relatively close to downtown Healdsburg and right on Dry Creek road for easy access to many great wineries.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Recommended!"

5
10/09/2016

Great location, friendly staff, reasonable prices, comfortable beds and great extras like yoga, free breakfast and evening wine tastings. Lots of places to sit outside and enjoy the beautiful weather. Very close to town and to fabulous wineries.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"A competent perch in a beautiful little town"

4
09/09/2016

We spent three days here just ahead of the Labor Day weekend. The hotel is a typical California-style arrangement with open walkways and three levels. Rooms are clean but dated with adequate space but a miniscule bathroom. The hotel is convenient to US 101 and is well maintained. It has a beautiful Mediterranean-style courtyard that's open to guests. Breakfast is provided in a large common room that closes promptly at 10 am and offers a variety of options. Breakfast gets crowded and chaotic. Healdsburg is worth walking around. It is a besutiful, well-tended small town, convenient to Sonoma wineries.

"Great Price for Location"

5
08/09/2016

The boutique hotels are extremely expensive in Healdsburg so this is a really great alternative! The hotel is beautiful on the inside and exactly what you would expect of a Best Western on the inside -- not amazing but clean and nice. For the average person who wants to do some extraordinary wine tasting in an beautiful town with lots of great shops, this is the perfect option.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a nice review on our hotel property. We are pleased to see that you enjoyed your stay and the surrounding area. Please do come back and enjoy Healdsburg and the hotel! We look forward to seeing you again. Sarah Krug Senior Sales Manager

"Close to town"

3
06/09/2016

The Location was good for winery tastings, the town of Healdsburg and if you wanted to go up to the casino. Breakfast was included and access to the rooms was secure. The cost for 2 nights was less than 1 night at the hotels or B&B's in town. Only a little more than a mile out of town. Unfortunately, the air conditioner never worked! It was set at 64 with the fan going all the time on high, yet it was cooler outside at 82 degrees with a breeze. The way the rooms were situated, you couldn't get a breeze through the patio door. The pillows were pretty hard, as was the bed. We left the room for not even 15 min and housecleaning came in, made the bed and put up new towels. I'm sure that's all they did, because we were not gone long enough to actually "clean" the room. With the room being too warm and stuffy, we decided to go for a swim. We went to the smaller pool that was nice and clean with no one in it, but it didn't have a Jacuzzi and it wasn't heated. So we went to the main pool, which was dirty ...... literally, you could see the dirt at the bottom of the pool; the Jacuzzi was even worse. It was all sudsy, which I thought was maybe from someone's bathing suit that detergent didn't get rinsed out of properly, but after just a few minutes in the water, we started to itch and had to get out. The Jacuzzi in our building was chained off. The next morning we went down for our complimentary breakfast, but unless you wanted continental, the rest was pretty sad. The eggs were dry and looked like they came out of machine; the oatmeal was so watery, it wasn't even appealing. Can't say we'll be staying there again any time soon.

"Picture looks better than it really is"

3
06/09/2016

Pros: • Location was good for winery tastings and if you wanted to go up to the casino • Breakfast was included • Access to the rooms was secure • The cost for 2 nights was less than 1 night at the hotels or B&B's in town • Only a little more than a mile out of town Cons: • The air conditioner never worked! It was set at 64 and it was cooler outside at 82 degrees with a breeze. The way the rooms were situated, you couldn't get a breeze through the patio door. • The pillows were very hard, as was the bed. • We went to the smaller pool that was nice and clean with no one in it, but no Jacuzzi and it wasn't heated. We went to the main pool, which was dirty; the Jacuzzi there was even worse. It was all sudsy, which I thought was maybe from someone's bathing suit, but after just a few minutes in the water, we started to itch and had to get out. The Jacuzzi in our building was chained off. • Breakfast was served every day until 10:00 am, but unless you wanted continental, the rest was pretty sad. The eggs were dry and looked like they came out of machine; the oatmeal was so watery, it wasn't even appealing. Can't say I'd stay there again.

"Average Hotel with Above Average Rates"

3
06/09/2016

Fairly basic hotel with basice rooms which are clean. Building is very cheaply built thus noise can be a problem from neighbors, the gas station next door and truck traffic on the freeway. Friendly staff with decent basic breakfast. Really no reason to go out of your way to stay at this hotel unless you get a decent rate.

"Business visit "

3
05/09/2016

Arrived after 23:30 at Hotel. Spacious room with fireplace, clean comfortable. Good night rest, relatively quiet area. The breakfast room is very busy with a lot of movement. Basic selection of pre-cooked foods, could improve here. There is a pool which is a plus. Fitness room is very basic. All in all the hotel is ideally situated for both the business traveller and sightseeing visitors with a lot of nearby attractions.

"Quaint with an Italian Villa feel"

4
02/09/2016

Our stay was just an overnight visit on the way to SF. Located off the highway, we found this little getaway just what we needed. Greeted by a friendly staff, the property was older but well maintained. Our room was in the Villa Toscana building and had a pretty courtyard view with a calming fountain. The room was clean with a comfortable bed and cozy fireplace. The complimentary breakfast included the usual bacon, sausage, and 'make it yourself' waffles. It got pretty busy, so get there early! The pools were clean and offered two options. Located within a short drive to Coppola Winery, this was a perfect stop. Overall, a nice visit.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for your lovely review on the property as well as the staff. It was our pleasure to serve you!! We are in hopes that you do come and enjoy the property and the staff again. Sarah Krug Senior Sales Manager

"Vacation"

4
01/09/2016

This hotel was clean and the staff very friendly. The breakfast area and food were both great. This is an older hotel that has been nicely refurbished. The only issue is the noisy window-type air conditioner. Most hotels have these and We wish they could be replaced with something like forced air.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Good Hotel for the Money"

3
30/08/2016

Stayed here for a destination wedding as this was one of the hotels that the bride provided. Hotel is ok. Rooms were very roomy and clean and bed was very comfortable. The hotel provides a continental breakfast each morning with the usual toaster for toast, waffle waker, cereal, bacon, sausage, yogurt, fruit, etc…..certainley nothing you would find in a nicer hotel The grounds and buildings were decorated like an Italian villa. Very nice pools. Property was very well maintained and landscaped. Only issue is that there is no bar in the hotel and the restaurant next door only had wine and beer and was basically a dinner. To get any type of liquor in a restaurant thou have to go into Healdsburg. Only reason stayed here was this was the only hotel available that the brides provided. Hotel was ok.

"Nice hotel for the price "

4
29/08/2016

Nice rooms (albeit AC did not work well) with gas fireplace, clean and several nice pool areas gave this hotel a 4, especially when price compared to other hotels. Simple breakfast and wifi is included so no complaints. Near Healdsburg which is a fun town. Would return.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property. We are pleased to see you enjoyed the hotel and the amenities that are offered. However, we do apologize about the AC unit not working up to par, we will make sure to check all AC's on property. We do look forward to your next stay here with us. Sarah Krug Senior Sales Manager

"efficient"

3
29/08/2016

Really all was smooth and efficient, except for the breakfast craziness. Pillows were dreadful though. Locations good for wine country touring and close to fine dining. Easy access from freeway, quiet location and dog friendly.

"Service, Service, and more Service!"

5
26/08/2016

This place was booked with +7 wedding parties. I thought, oh no. WELL, it is great to be wrong! Each and every time I asked a question or needed/wanted "something" the hotel staff was on-it in seconds. I had asked an events coordinator to see if towels could be brought to a hot tub. The staff had the towels there almost faster than I could get back to the tub! and I was NOT a part of the wedding events.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your wonderful review on the property. We are pleased to hear that the staff exceed your expecations. The hotel does strive for excellence in customer service and are pleased to see we are accomplishing that. Please do return and enjoy the hotel and the staff. Sarah Krug Senior Sales Manager

"Older unit, well appointed"

4
25/08/2016

Nicely furnished and recently updated. Outside of building unattractive and painted "baby crap" mustard orange and interior walls have no sound proofing. Forced to hear "all" activities in neighboring rooms. Rooms are dark with low voltage lighting. Unable to read a magazine so bring flashlights if you want to read. Water extremely hard and little water pressure in the bath/shower.

"Great stay but not without issues."

3
24/08/2016

My wife and I stayed at the Best Western – Dry Creek Inn in Healdsburg, CA from August 9th to August 18th, 2016 during our wine country vacation. We chose the newer building called Villa Toscana. Its architecture is the Italian villa style with each room having a view of a center courtyard. The building and rooms are very nicely decorated and kept clean. Each morning there was a complimentary hot breakfast which was very good although very similar in food offerings each day over the entire stay. Our room was quiet and comfortable. Of course like any hotel property not everything was perfect. The doors going into each room where in need of lubrication, i.e. squeaked loudly each time you opened and closed them. The bath towels were one of our biggest issues. They often had large amounts of loose lint in them which ended up everywhere on your body, and I mean everywhere! If they didn't have loose lint they were the consistency of a loofa sponge. This Best Western does not have each guest write down the license number of the vehicle they are driving when checking in. While normally this wouldn't be an issue, if you lose or misplace your keys or remote start fob (OK I did), and someone kindly turns them into the office, there is no way to determine which guest they might belong to. Also, mentioning at the front desk that you have lost or misplaced your keys or remote fob will not cause them to make a mental connection, after someone has already turned in keys or a remote fob, and ask if possibly they are yours. At the time of our checking out no one asked how our stay was which I found unusual especially considering the length of time we were there. Despite these few items we did enjoy our stay, which with a little effort by Best Western, would have been more pleasant.

"BW DRY CREEK INN AN OK PLACE TO STAY ESPECIALLY FOR THOSE ON A BUDGET"

3
22/08/2016

My dad and I stayed at the BW Dry Creek Inn on our trip to Healdsburg recently. Our accommodations were ok. We stayed in the older, motel part, not the newer more expensive part of this establishment. Pros and cons are as follows: Pros: -Good free breakfast, access to the nice outdoor lounge area and a fireplace on cool mornings -Great location right off of 101 and Dry Creek Road exit -Great people behind the desk, they were very helpful -Pretty good restaurant right next door when you don't feel like driving to one in town, serving basic comfort foods, sandwiches, chicken, steak, spaghetti, the usual all American fare plus beer and wine -comfortable, if very high off the ground, beds -free morning newspaper -free 24 hour coffee, especially good in the early mornings when it was quite fresh! -wifi was good -ac was on a constant mode that really worked for us with the surrounding air temp CONS: -no bar in tub for seniors to grab onto, slippery surface -quite noisy, could hear phone conversation in next room and in corridor noise was very loud also. Seemed to calm down at night which was good but very noisy during the daytime -bathroom was quite small. Lots of room in sink area, a lot of it seemed a waste of good space -no place to smoke (my dad likes cigars) Lots of cigarette butts by the fire pit, looks like people smoke there although I don't think you are supposed to, maybe after dark? -no room for table in the room. There was a desk and a HUGE chair for sitting, but a table would have been nice. Just not enough room I guess. I found it very hard to find a place to put my things Overall it was a fine place to rest your head at night but nothing special. If you are looking for nicer, and more expensive, accommodations you might try the newer part of the hotel on the other side of the office. I would recommend this hotel for those looking for a place who don't care if it is fancy and just want a basic place to stay at a good price (this is the older motel side, not the newer side).

"Great location, super friendly staff, wonderful town."

5
19/08/2016

2 humans and 2 dogs.We stayed for 4 days. Loved Healdsburg. The hotel is located a mile from town. And Big John's Market a block away.. Nice trail to walk the dogs just down the road. Our room was good size and the staff was supper friendly and very accommodating.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for your lovely review on the property. We are all pleased to hear that the two of you and your four legged children, had an enjoyable time. We feel very grateful for the hotels location, as you have mentioned we are located just great to everything around. We do hope to see the four of you again very soon. Sarah Krug Senior Sales Manager

"Wine Country Stopover"

4
15/08/2016

Attractive property. Check-in/out personnel appeared disinterested. No information offered about the area. Traditional continental breakfast but expected better given the cost of the room. Breakfast room crowded and noisy. Mattress very comfortable.

"Still Pretty Nice"

4
11/08/2016

This is our fourth time staying at the Dry Creek Inn and they continue do a good job. This is the first time we have stayed in the "old" Siena building and it was very nice. Apparently it was recently remodeled. And given the price difference, we will be staying here again. The rooms in the "new" building have a fireplace and Jacuzzi which we never use, so why pay extra. Breakfast is typical Continental, but eating on the patio somehow makes it special.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for being a wonderful repeat guest at the Dry Creek Inn. We are pleased to hear that we have exceeded your expectations by all means to make you return on numerous occasions. We look forward to your stay with us again! Sarah Krug Senior Sales Manager

"Wonderful! "

5
10/08/2016

Stayed for a family wedding in Napa. Quaint town. Very friendly staff. Clean rooms. 2 pools, well maintained. We had a basic room, but it served our needs. Other family had a suite. Only difference was deep, jetted bathtub/separate shower and balcony.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. We are all pleased to hear that you enjoyed our property and amenities. All of us do hope to see you back for a leisure, relaxing trip! See you soon. Sarah Krug Senior Sales Manager

"Easy acess"

4
03/08/2016

This wasn't my first stay at this hotel but the location off off the freeway and a resturaunt across the parking lot is always a plus. Plenty of parking also. There are also some really nice vineyards within minutes of this hotel!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. We are pleased to hear that you are a returning customer. It is great knowing that we have accomplished our dreams of excellence to get our lovely guests to return. Us here at the Dry Creek Inn very much look forward to your next stay with us. Sarah Krug Senior Sales Manager

"It would be difficult to remember..."

3
31/07/2016

When you spend a night (overpriced!! Because a lack of availability in the area..) is difficult to make it unforgettable...basic level of comfort and cleanliness. Old structure that needs some renovation. Another place (like many others, unfortunately) where the 'free' breakfast is way away from a decent one. Please, do it right or do not do it!

"Very nice big rooms, poor breakfasts"

4
31/07/2016

My husband and I stayed here while we were in Sonoma for a wedding. The 4 stars are for the rooms which are spacious, have very comfortable beds, nice big bathrooms with jacuzzi tubs and separate showers, TVs, and electric fireplaces. The wifi worked well on the rooms. There are 2 small outdoor pools which are clean and have comfy lounge chairs. The only downside to our experience here was the poor breakfasts. So I recommend getting breakfast elsewhere. The breakfast room becomes a zoo and the food is poor quality.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Wine Country"

4
29/07/2016

Great location for touring the area wineries both in Sonoma and Napa. Near town of Healdsburg for dining and shopping. Full breakfast included. Nice outdoor sitting area, easy parking outside your room.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"As expected!"

4
27/07/2016

After reading a ton of reviews, we booked a Villa Toscana room. While it is definitely not a fancy hotel, it's exactly like you'd expect from a "nicer" Best Western. Spacious rooms, clean beds, nothing terribly wrong. The bathrooms are outdated and small, but fine. Don't expect a 4 or 5 star hotel and you'll be pleased with your stay as we were :) Great location and friendly service. Even a cute courtyard to hang out in if the weather's nice!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review our property. We are pleased to hear that you did enjoy your stay from the location to the staff. I do have to agree, the courtyard is a perfect area to relax in while the weather is nice! We do hope to see you back here very soon. Sarah Krug Front Desk Manager

"Good location for wine tasting"

3
26/07/2016

We were initially disappointed with our room as it didn't look as nice as the ones on the website. The original building is older and needs renovation. Our room with two queens was large enough and clean but faced the busy street. I would only come back if I booked a king room in the newer building which has a courtyard with a jacuzzi and a fireplace. The fire pit was a nice touch. The breakfast is standard and would be economical if you traveled with kids but is nothing special. The hotel staff were polite and courteous. We found the best thing about this hotel is it's location to wineries. Overall, this is an affordable, decent place to stay while visiting Healdsburg and the wine region.

"Great place for the price"

4
24/07/2016

You can't beet the price in the Healdsburg area. It is one of the better Best Westerns I have ever stayed in. The Villa Toscana building is much nicer then Casa Siena bldg. Only issue I have is that every time I stay there has been some maintenance problem with the bathrooms. The last time the jets in the tub would not turn off and the toilet was difficult to flush. They were able to turn off the jets but not fix the problem. Staff is nice and friendly.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Thank you for bringing to our attention the issues that did arise. We are happy to hear the staff did do what they could to accommodate the issues at hand. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Great Location!"

4
24/07/2016

We stayed at the Best Western Dry Creek in order to have a great jumping off place to the Dry Creek and Russian River Valley appellations while not breaking the bank. The inn was convenient for me as a runner, as I was able to access Dry Creek Road and take a nice run past a number of vineyards (Mauritson is a good turnaround point for a 5+ mile run). My wife and I are also walkers, and we were able to walk to downtown restaurants and tasting rooms by accessing the greenway through the park off of Grove Street (just over a one mile walk to most spots - 1.2 to Healdsburg SHED, for example). Our room was very comfortable (my wife is still raving about the bed and how well she slept) and well equipped (coffee maker, hair dryer, closet space in armoire). For us, the wireless connection was tricky, but we figured it out (a quick call to the front desk might have sped that up). The inn provides an adequate serve yourself breakfast similar to what you see at many similar chains (bake your own waffles, eggs premade, sausage, cereals, oatmeal, breads, yogurt, etc.), which is available from 6-10am. The rooms do have outside entrances, and first floor rooms have drive up parking.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"The best Best Western!"

5
23/07/2016

Ok, straight to the point. Ask for Room 212. Corner room. Two big windows on two walls. King bed. Quiet--not adjacent to stairs or elevator. Not a huge room but felt like a penthouse, with those big windows. The two pools are both great, liked the non-heated one better. Seemed as if the adults were at that one, the kids/families were in the bigger one. Loved the white shutters on the windows in the rooms, nice change from hotel drapes. Very decent breakfast, if it's not too cool/warm there's seating outside by a fire pit. Ample easy parking, not far from downtown but too far to comfortably walk. Only problem was with AC but if we kept it cranked...and note there's a timer on the AC unit---make sure it's set for the full time so you don't return to your room and it's been off automatically.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Tourist trap with hidden fees and surly staff"

2
23/07/2016

Stayed here during high tourist season. While waiting to check in, several guests were complaining about various room and bill issues, and the staff seemed unable or unwilling to solve any of them. Once the frustrated guests left, they would comment negatively on them and roll their eyes. Definitely not a happy place. Checked in and given a room directly above the event center. Lovely balcony with table that was unfortunately worthless due to freeway noise. No one mentioned any of this to us until we lugged the suitcases up the narrow staircase to the room. We returned to the unhappy check in area to inquire about events and potential noise issues. We were initially told not to worry and dismissed. With some prodding, we eventually convinced someone to get up and check on events for us. They checked the first night only, and told us there was a meeting, but those tended to be quiet. They had to go back to check the hours of the meeting. It seemed like they just wanted us to go away. The bottom right hand side of our room door was bent backwards enough to let in sunlight, as if it had been kicked in at some point in the recent past. Later that night, there was a lot of noise outside the room. Several large groups of loud people had occupied the common area and were drinking. The next day, a different set of folks unloaded a "shade tent" from their truck and took over the entire area at 8am. Breakfast was good, but it was very difficult to get a seat. The room is not big enough to handle all of the guests. When we checked out, I was expecting to just turn in the key, but Best Western had a surprise for us - 70+ dollars in fees and taxes to add to the bill. This included local taxes at 30 a night, and a resort fee (ha ha) and a few other nickel and dime charges. All of the sudden our 200 dollar plus tax room nightly rate had jumped to 300. How nice. The staff was unable to print a copy of the bill for me to see, so they said they would email me a copy. We paid the bill and got our email a few hours later. On the way out the door, someone mentioned the free wine tasting the BW offered. We were surprised to hear about that. There are some nice things about this facility. Although it is located right off the freeway, it is close to the wineries. The room itself, minus the useless balcony, was also nice, and the breakfast was much more than the common carb fest. However, we left this place feeling as though the primary motivation is to maximize the amount of money they can take from each guest, while doing little or nothing to make people feel welcome. We believe that potential guests should know the real cost of the room before reserving, so that they can better judge whether it is truly worth it to stay there. In addition, the staff acted as though they were under siege and seemed unhappy to be there. We stayed at two other places in Sonoma/Mendocino during our trip. One a basic hotel room, the other a very high end suite on a beautiful property. Both were privately owned, and we were treated like welcome guests instead of unwanted pests. When we checked out of these other places, the cost of the room was exactly what was quoted. We stayed at BW because my wife used to stay with them in the past, and remembered the quality and value of her visits. We were both quite surprised and disappointed in our experience here.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for completing our in house survey and posting a Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry noise coming from our event center last Friday evening disturbed your stay with us. During, the peak summer travel season we do host many special occasions in our event center. Due to the location of the event center, our contract calls for all events to end no later than 9:00pm, in order not to disturb other guests. In speaking with my on site event coordinator who was managing the group that evening, all event guests departed by 9:00pm, as required. With respect to the taxes and fees charged during your stay, these charges are clearly posted on both our properties own web site and at BW.COM, the place you made your reservation. After reading your review, I went online to BW.COM and attempted to make a reservation at my hotel. I found that indeed the room rate along with all taxes and fees are clearly posted, showing the total amount of the stay per night. In fact, the reservation can not be accepted unless a box is checked agreeing to the cost and terms and conditions of the reservation. Therefore, as a seasoned traveler and frequent Trip Advisor reviewer, I am not sure why you were not aware of these additional charges which are standard in the hotel industry. Yes, you are correct we are in the height of the busy tourist season. The Sonoma Wine Country, in particular Healdsburg, are popular tourist spots on weekends and rooms are in high demand during this period. Therefore, room rates in Healdsburg, especially on weekends reflect this high demand. In comparison to the other hotels located in Healdsburg, our hotel offers the best value, as our prices are generally $200- $400 per night lower. Additionally, our hotel offers greater value, for those choosing to stay during the weekdays and in the shoulder and off seasons. Your comments with respect to my Guest Service staff could not be further from the truth. They do a great job and are very happy serving our guests. We have a very happy work environment, and this shown by other Trip Advisor guest reviews who applaud their work efforts. Your opinion is unsubstantiated and certainty one that is in the minority. Once again, thank you for taking the time to participate in our in house survey and writing your review. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"A fantastic best Western experience"

3
21/07/2016

The rooms were quite nice as far as best westerns go- there was an italien theme throughout the hotel. two pools and multiple hot tubs. the breakfast was however very standard east coast drab- if this hotel could upgrade it a little it would be an amazong place to stay in Healdsburg.

"On Par with the Great European Hotels"

5
20/07/2016

Last year, my wife and I went to Italy and stayed at several wonderful hotels. We were impressed then. I did not expect The Best Western Dry Creek to be as fantastic as it is. No sooner did we arrive when the concierge informed us of free wine pouring from one of the local vineyards. The room was first rate. The pool was large and warm. I was very pleased with our stay.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"This gem is a must-stay!"

5
20/07/2016

If you're going to Sonoma Wine country, this gem is a must-stay! Beautiful landscaping, courtyard, fire pit and sparkling pool. The Tuscany style architecture is so charming, I felt like I had left the US. Room was larger than we needed, so that's great, and breakfast included. I have to give my beaming compliments to Sarah Krug for her assistance setting us up with an amazing wine tour. The limo service to exquisite wineries were fantastic. Her recommendations were perfect! We will definitely be staying here again!

"Best Value in Wine Country"

5
20/07/2016

Staff is superb and accommodations are top notch. Always is a destination for me and my family. Quiet and great for a mid-week get away. Plan on visiting for many years to come as long as the Krugs maintain their current standards and continue to make improvements.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your wonderful review on the property. We are pleased to hear that you are a continued guest here with us! The hotel would absolutely love to host you and your family in all the years to follow. The Krug Family does plan on making improvements from here on out. It is wonderful you have noticed them throughout the years. We look forward to seeing you again soon. Sarah Krug Front Desk Manager

"Great casual deal in wine country"

4
20/07/2016

Best rates in a comfortable wine country environment very close to wineries and downtown Healdsburg. Take day trips to Sonoma Coast, Russian River, Alexander & Napa Valley; return home to Healdsburg to relax and dine in style. Great casual deal!

"The event room could be noisy"

2
19/07/2016

There was an event room in the Villa Toscana building, and our room was right next to the event room. The walls are thin and you can hear everything that's going on in the event room. One of the nights we've stayed got really loud and we were unable to sleep. The staffs did not inform us about it in advance at check in, and we were so upset by this.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry noise coming from our event center last Saturday evening disturbed your stay with us. During, the peak summer travel season we do host many special occasions in our event center. Due to the location of the event center, our contract calls for all events to end no later than 9:00pm, in order not to disturb other guests. In speaking with my on site event coordinator who was managing the group that evening, all event guests departed by 9:00pm, as required. Once again, I am sorry you were disturbed by this event. We will review your comments and use them as a training tool. We hope you will come back and see us again soon. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn Thank you again for taking the time to complete your review.

"Wonderful stay!"

5
18/07/2016

We loved the Dry Creek Inn! Stayed in 5 other hotels during this trip to CA. Each one was lacking something. This one had everything we could want. Great location. Clean, nicely decorated rooms. Free breakfast! Two pools. Very pretty outdoor areas. Guest laundry. Fridge in room. Everything was perfect.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Great value and decent location"

4
12/07/2016

This hotel is a very good value. The location is great if you want to drive out to explore any of the nearby valleys. You can walk on a nice little trail to Healdsburg plaza but it is about a mile. I would definitely stay here again. Our room on the 2nd floor of the Tuscan building was very quiet and reasonably comfortable. I was not too impressed with the breakfast thought.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Nice stay in Healdsburg"

4
12/07/2016

The hotel is in a nice location. Right off the freeway and a mile on a nice walking path into town. The room was nice, king bed and soaker tub. The shower is a little small. Breakfast was fine, though very crowded. They have fire pits and a nice pool area. Probably pretty cheap compared to other area hotels. Healdsburg has great restaurants and a cute downtown area. We had a very nice stay.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"July 7 through 10th, 2016"

5
11/07/2016

We had a good time. The room and bathroom were clean and comfortable. Breakfast was basic but OK. There was what we believe to be a light shaft in the bathroom, which gave light with the electric light off, but couldn't be "turned off" so sleeping in with it didn't work. Minor weirdness.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for you for your review on the property. We are pleased to hear that you did enjoy the rooms and the breakfast. Although, we do regret to see that the skylight in the room did affect your sleep. Please do come back and enjoy the property again on the first floor, as none of those rooms are equipped with a skylight. We look forward to seeing you again! Sarah Krug

"Excellent hotel for value"

5
08/07/2016

Nice rooms, pleasant exteriors. Friendly staff. Pool, spa, steam room and sauna. Easy access to Dry Creek Valley wineries and downtown Healdsburg (bring bikes and use bike trail to downtown - ask how to find).

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your lovely review on the property. Myself and the Dry Creek Inn Staff are all very pleased to hear that we have exceeded your expectations in all means, from the staff to the location as well as the hotel grounds. We would like to invite you to come back for another stay to enjoy the property in entirety again. Thank you, Sarah Krug Front Desk Manager

"We had a good time"

5
07/07/2016

We were quite pleased with our stay. The room was big, clean, had a refrigerator and coffee maker, and the AC was working fine. The sink area had a lot of space to put down your own things. The bathroom had a good size and the shower was running fine. The wireless internet connection worked fine as well. We had a room in the top floor and even though we did not have any view it was quiet and nobody could walk on top of our room. The Tuscany style architecture gave the place some nice touch and we especially liked the outside sitting area with the open fire place, even though it was warm enough to do without it. The breakfast was ok and better than in many other American hotels but certainly nothing compared to what you would get in Tuscany. The check-in and out were quick and fast and the hotel personnel was very helpful with a recommendation for a restaurant in the downtown area. There is a nice path to downtown and even though the first 200 yards are along the main street you soon escape and can walk along the little creek to downtown which takes about 20 minutes.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

""Winna getaway""

4
05/07/2016

The hotel is a little older, but the room was clean and the staff was helpful. Healdsburg is an adorable village and made an ideal to begin our Sonoma wine tasting experience. We highly recommend that you leave some time in your schedule to enjoy and dine in the town.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Poor value, extremely loud, odd flooding bathroom, ants"

2
04/07/2016

This was one of our least restful hotel stays in recent memory. It was extremely loud- there must not be much soundproofing. We could hear the conversations of people walking by (as well as the sound of rolling luggage), and we could hear every word of our neighbor's TV. People walking up the stairs near us sounded like a herd of baby elephants. The shutters didn't block out the light from the walkway. We each woke up half a dozen times. The bathroom was odd- ADA accessible, which is nice, but the floor was sloped away from the shower, guaranteeing the formation of a lake after a shower. There were no counters so we used the TV stand outside the bathroom as a makeshift bathroom counter. We also found ants in the bed. Something bit one of us- not sure if it was an ant- hopefully it was an ant and not a bedbug. We asked for another room but we told that the hotel was completely sold out. We know it's a Best Western, and we weren't expecting luxury. But we did expect a reasonable night of rest. Breakfast was extremely uninspiring. Two men almost got in a fight over the waffle maker. At least it was free- we would have been upset if it had cost $10 as the voucher stated. We took an apple and left for town to find food. As final insult, there was a "resort fee". The best part of the hotel is its access to the freeway (very close) as well as proximity to the town center (about 1 mile away). It also had a few nice seating areas, one with a fire pit. Free wifi and a mini-friedge were also nice.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret the noise being generated from other guests, made your stay with us an unpleasant experience. Unfortunately, the location of your room on the ground floor when the hotel is experiencing a sold out evening, does have the opportunity to make it a bit noisy. You also mentioned that you were unable to sleep due to light coming into the room. This comment makes me believe you were unable to find our black out shade located just behind the shutters, which would have provided you the darkness desired to sleep. It also appears from your comments that your room was one of our ADA accessible rooms, which by design are configured totally different from our standard guest rooms. I do realize these rooms can be inconvenient. However, under the Federal ADA we are required to have these type of rooms available to those guests with disabilities. The guest room and bath configuration requirement, limits our ability to install counter space for bathroom amenities. Finally, I am sorry you had problems with ants in both your bathroom and in your bed. That is not an ideal situation and certainty not okay with me. We would be more than happy to look at your hotel bill and offer you some form of compensation for the inconvenience you experienced. Please feel free to contact me at (707) 433-0300, in order to discuss the problems you experienced. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, thank you for taking the time to write your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Tuscan side quite nice"

4
04/07/2016

This is a comfortable place with fireplace and giant jetted tub approximately a mile and half from the Healdsburg town square. There are several swimming pools and seating in the courtyard with outdoor fireplace. We stayed for 2 nights during an unusual hot spell. The ceiling height A/C has a remote control that is difficult to figure out... while keeping the room cool it kept cycling on & off. The staff were friendly and the breakfast room is larger than other BW plus it had both indoor and outdoor seating.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Enjoyed our stay!"

5
02/07/2016

Very much enjoyed our stay. Room decor, amenities and cleanliness were excellent. Staff was friendly and helpful. Breakfast was varied and satisfying (included eggs, bacon/sausage, waffles, cereals, fruit, yogurt) which was a great start before hitting the wineries/breweries. Some a/c issues which we hope might be corrected in their future. FYI, the hotel location is right at the freeway entrance so there is traffic noise. Overall a very enjoyable stay and so close to all the wineries and Healdsburg square.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to take this time to personally thank you for such a lovely review on the hotel property. Us here at The Dry Creek Inn, are pleased to hear that you enjoyed the hotel in every aspect. From the staff, to the rooms, to the grounds of the hotel. Please do come back and enjoy your stay again! I look forward to seeing you. Sarah Krug Front Desk Manager

"Best deal in Healdsburg"

5
02/07/2016

We stay here every time we go to or through Healdsburg. Rooms are large and clean, pool is great for an afternoon swim. Front desk is super helpful and friendly. Stay here and spend the money you saved on all the wonderful food and wine the area has to offer!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"Quick get away!"

5
01/07/2016

Lovely stay. This hotel has 2 pools and 3 spa tubs. We stayed in the Tuscan Villa building and the review is based on this building. Had a small balcony to sit and enjoy a glass of wine. Multitude of great eating options as well fancy grocery stores for high end picnic needs.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Nice Stay"

4
01/07/2016

This was a nice hotel in a convenient location. We faced a minor street, so had a little bit of road noise to contend with. The TV stations did not correspond to the TV listing, and some channels were missing, but we didn't really watch TV. Internet worked, but was a little difficult to log on--particularly with Apple devices. Room was comfortable but dated, the bed a little soft for my liking. Breakfast was ordinary but sufficient. Close to highway so traveling was easy, but a 20 minute walk to town center, so a bit isolated for that purpose. All-in-all a good hotel for a fair price.

"very nice"

4
29/06/2016

Although I thought it was a bit pricey to stay in a chain hotel, the hotel was lovely, clean and the reception desk was competent in giving suggestions for eating in Healdsburg. I think that the area does not call for this kind of high price chain hotel.

"Did not have a good stay"

1
25/06/2016

I would recommend looking elsewhere if you are visiting Healdsburg. For $300 a night, I was expecting a lot more. Our room did not have working AC (95 during the day and 80 or so at night) and no movie channels. Only half of the hotel has amenities. The "hot" tub is the same temp as the pool. Also, the wifi connection was less than one bar and I had to use my hot spot the whole time. Pretty much everything sucked. I wouldn't pay $50 to stay here, but being in wine country they charge 6 times that. Not even close to worth it.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you had problems with the air conditioning in your guest room. During, the extended heat wave we are experiencing, many of are units are running at or beyond capacity. Thus, not functioning properly. Being, this is not the most comfortable situation for our guests. We have been offering compensation for those guests experiencing problems with the air conditioning unit. We would be more than happy to look at your hotel bill and offer you some form of compensation for the inconvenience you experienced with the malfunctioning air conditioning unit. If you were unable to discuss this problem at the time of check out with the Manger on Duty. Please feel free to contact me at (707) 433-0300, in order to discuss the problems you experienced. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, thank you for taking the time to write your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Wine country weekend"

3
20/06/2016

Pros: Good location only a 4 minute drive from downtown Healdsburg and the Dry Creek wineries. Clean room, mini frig and everything worked. Free breakfast Cons: Noisy, we were on the 2nd floor and you could hear everyone that walked by your room at night and in the morning. Breakfast (powdered eggs and make your own waffles). Your being charged 2X for the location. Conclusion: Unless you really want to stay in Healdsburg, drive an extra 20 minutes and stay near Santa Rosa. Much more value for your money.

"Great location for staying and touring"

4
20/06/2016

The facility was clearly built by someone with taste, then purchased and converted to a Best Western. It has two sections, the three-story Casa Siena building and the two-story Villa Toscana building. The latter is superior, with an internal courtyard that includes a hot tub and a fireplace. It is extremely quiet and soothing. There is an exterior fire pit with tables where one can bring wine and cheese and have a private party. The manager provides a one-page summary, printed on both sides, of restaurants and taverns in the area. Extremely helpful. The downtown is small and very walkable, with all kinds of shops and eateries.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Ants in the bathroom and in the bed."

1
19/06/2016

My daughter and I attending a family wedding in Heraldsburg CA Dry Creek Best Western Inn on 06/17/2016 and 06/18/2016. Although the staff cleaning the rooms were helpful, the office staff were confused about our reservations, there were moisture ants in the bathroom, and the rugs were dirty. When office approached with the matter a young staff person was not authorized to address the situation and stated "I am sorry". For $242 a night, I was disappointed.

"Great place to stay"

4
19/06/2016

We had a room with 2 queen beds which were comfortable but made for very tall people. I am 5'3" and had to jump up onto the bed...too high off the floor! The room was clean and spacious. There are usb ports on the desk for charging electronics. I had problems connecting to the internet with wifi with my iPad. I had to call tech support for help. They mentioned it was a problem with ipads. The iphone connected ok.. A "clean remote" was provided with tv rather than the one that came with the tv. Channels could only be changed by pushing the up or down button. You could not put in a number and have it changed...very frustrating to have to change one channel at a time to get where you wanted to be! The complimentary breakfast was great. Scrambled eggs, bacon, sausgae, pancakes, waffles, cereals, muffins, bagels, bread, juices, yogurt, fresh fruit, coffee and tea.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally take this time to thank you for your review on the property. We are pleased to hear that you did enjoy the hotel as well as the complimentary breakfast to go along with the rooms. Although, I would like to apologize for the inconveniences that you came across with the TV remote and the WiFi on your iPad. We do appreciate this being brought to our attention and will look into these matters accordingly. Have a great day and we look forward to seeing you again, Sarah Krug Front Desk Manager

"Good rooms, beware "complimentary breakfast""

4
18/06/2016

This hotel had the worst "complimentary breakfast" we have ever had. After staying at some excellent bed and breakfast establishments in Sonoma and Glen Ellen, their breakfast suffered by comparison. But it wasn't just that; the food was bad. The eggs were a frozen frisbee which were then microwaved and stored over hot water. Sausage was underdone, waffles didn't cook, coffee was from a machine which used powdered coffee. Go into Healdsburg for breakfast.

"Great location and pretty grounds"

4
17/06/2016

This hotel was a perfect "home base" for a 3-day weekend in Sonoma. The central location was perfect for our trips to the Russian River, Dry Creek and Alexander Valleys for wine tasting excursions, and the close proximity to Healdsburg couldn't be beat. We booked last-minute, and this hotel was by far the best value for the location. The room was clean & quiet , bed was comfortable, the free wine tasting was a bonus, and the pool areas were pleasant. By far the best amenity was the location.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"Excellent hotel near plaza"

5
16/06/2016

The hotel is ideally situated and represents a great value. It is walking distance to all shops and restaurant in Sonoma Square. Rooms are spacious although have a motel feel. Breakfast is excellent and parking is very convenient. Whole Foods and CVS Pharmacy are right in front for your grocery needs.

"Great staff and grounds"

5
15/06/2016

We were in town for our son's wedding in Healdsburg from June 9-13. We had the pleasure of staying at Dry Creek Inn from a Thursday to Monday, as did many of our family and guests. We had a wonderful experience, the breakfast was varied and delicious, and the room clean and lovely.We especially loved that Dry Creek Inn is pet-friendly, so that we were able to bring our Shi-Tzu, who was a participant in the wedding. We wanted to give a shout out to Brian at the front desk. He displayed excellent customer service skills and we feel that he should be commended. He was: 1. Friendly 2. Had a can-do attitude 3. Patient 4. Displayed service with a smile 5. Made guests feel important by assisting with any problems 6. Proficient with the billing Overall, we had a positive experience at the Dry Creek Inn, and recommend staying at their hotel.

"Deluxe King"

3
15/06/2016

We recently stayed at this hotel for a family gathering for a wedding. The grounds were lovely, but the rooms could use some updating and added amenities to justify the price. While the room was a decent size, the room picture showed a couch, but it was really a small love seat. The bathroom was tiny, although we appreciated that the sink and vanity were outside the bathroom. There was no closet, but there was an armoire for hanging clothes, the ironing board was hanging on the wall exposed in the vanity area. There was a small fridge under the vanity sink, but it was full of standing water. The interior halls were dark and a little scary at night. On a positive note, the breakfast room was great, and the exterior and grounds pretty. It was not a terrible experience, I was just expecting something a little nicer for the money. Maybe "deluxe" does not mean what I think it means, or maybe I'm just used to the deluxe resorts at Disney and the Hyatt.

"Lovely property but worst pillows ever"

4
14/06/2016

My husband and I selected this property for its convenient location to wineries and value for money - the hotel did not disappoint on these factors. We stayed in the Tuscan wing and while the room was a bit dated, it was spacious, clean, and had a balcony (nice bonus). The pool area made you feel like you were in Italy with the tall Cyprus trees lining the area. Breakfast was standard "free" hotel fare but was made more enjoyable by being able to sit outside in the lovely surroundings. However, the overall stay was marred by our inability to get a good night's sleep because of the pillows. These were the hardest, most uncomfortable pillows I've ever encountered and the sad news was that the hotel had no other options. We tried sleeping on folded up towels but that didn't work. If you like a softer, feather pillow, I highly recommend that you either bring your own or stop by a nearby Target/TJ Maxx and buy yourself pillows for your stay.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are thoroughly pleased to hear that you have enjoyed the property and the feel of being in Italy. it is always so wonderful to know that our guests appreciate all of the little touches the owner has worked so hard for. However, I would like to apologize for the hotel pillows. The hotel does use what is required through Best Western, which at times does not always fulfill guests needs. We look forward to your next stay here with us! Sarah Krug Front Desk Manager

"Fabulous Bed!"

4
12/06/2016

It's always a challenge, when booking a room in a medium priced hotel chain (like Best Western) - that serves complimentary 'fast food' breakfast - to know whether or not they will have a good bed. Well, THIS hotel has one - great bed - VERY comfortable! Breakfast was, of course, as expected - lousy. However, because this hotel is located very close to Downtown Healdsburg, there is no shortage of excellent dining spots. We will stay here again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property. Yes, our beds are quite comfortable! We hear from others that it is a little hard to get up because they are so comfortable every morning. Although, we do apologize that the complimentary breakfast did not meet your standards. We look forward to your next stay here with us! Sarah Krug Front Desk Manager

"Not up to Best Western Standards"

2
12/06/2016

The rooms were poorly lighted. I was very disappointed in the lack of hotel computer. They had one hanging from the ceiling that wasn't very accessible. Overall a good value for the money but needs some upgrades and improvements.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you found our lobby computer mounted to the side wall difficult to use and did not meet your needs. We do have a second option in the lobby with an I-Pad located next to our lobby couch. Both computers are connected to a "Blue-Tooth" printer located at the front desk for easy customer printing. We are aware lighting is an issue at our hotel. This is why as part of our current renovation plan, we are upgrading all guest room lighting. Currently, about 50% of the guest rooms have had upgraded lighting installed. At the current time, our hotel is in the final phases of an almost $2 million renovation plan. We have experienced many positive comments from our other guests as a result and are excited for it to be completed. I hope that you will consider staying with us again when our renovations are complete, so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Once again, thank you for taking the time to complete your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Not so impressed"

2
11/06/2016

Room was good size and clean. Colour scheme of hotel , being yellow and red is pretty horrible. Breakfast was rubbish. Paper plates , plastic forks and food to match. Front desk weren't that friendly. I would like to say it was value for money but it wasn't. Could not recommend. Town is a 5 minute drive away and is wonderful.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'm sorry our Tuscan themed hotel did not meet your needs. Our unique style with many fountains throughout the property and our Italian inspired Piazza, give our guests the feeling they are in Northern Italy. Our themed property is not your typical Best Western hotel. I regret you were disappointed with our free hot breakfast. Our buffet style breakfast is enjoyed by most our guests and is not meant to replace a full service meal from a sit down restaurant. We do have located on our property, a full service family style restaurant that serves three meals a day, for our guests looking for an enhanced experience. Once again, thank you for taking the time to complete your review. We appreciate your loyalty to Best Western. We hope you will come back and see us again soon Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn ,

"Great Place To Stay In Sonoma Wine Country"

5
10/06/2016

This is a great place to stay while visiting Healdsburg and enjoying all that Sonoma County has to offer. My sister got married May of 2016 and a majority of the guests stayed at the Best Western and everything went great and there were absolutely no complaints from anyone. The Tuscan side which was recently remodeled had terrific amenities including a beautiful bathroom, fireplace, flat screen TV and a very comfortable bed. For the price point and the location I cannot recommend this place enough. They also have a great pool, sauna and hot tub to relax in after a long day of wine tasting.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Wonderful stay at the Best Western Dry Creek Inn"

5
10/06/2016

We had a wonderful stay at the Best Western Dry Creek Inn. The hotel staff was very helpful from check-in to check-out. Our room in the new Tuscan building was well-appointed, comfortable and quiet. The hotel grounds - pools, sitting areas and patios are an added bonus. And free yoga several times a week! Awesome stay!

"Big Motel, Room Fine, Shower Not"

4
08/06/2016

My wife and I stayed two nights here while attending the Healdsburg Jazz festival. We found the room spacious and comfortable. It was well equipped, except that there was no electrical plug within range of the only desk in the room! The shower was a train wreck -- pressure was weak and uneven, and it went back and forth from very hot to very cold. Parking is barely adequate -- when we returned from a concert around 11 pm, there were only two spots left, and one of them was blocked by shipping crates. I found service at check-in rude, better at check-out. Our room was pretty far from the highway, so the only noise was some pretty drunk folks coming in late and tromping around.

"Overpriced"

3
04/06/2016

The most recent addition to the hotel was built more than five years ago, but it really didn't make it any more competitive, quality wise. It did add some more rooms to give them a larger number, but the room costs were much too high for what you got. The morning breakfast was almost exactly what has been available at 60% of the other hotels I've visited in the last two years. It seems that they think if they give you those little frozen cinnamon rolls that are about 2.25" in diameter, the breakfast is supposed to be awesome. It wasn't. Everything else they have is almost exactly what I get at a Hampton Inn for about 35% of the cost of this place. Not a great location, except it is near a local cafe, which is pretty great (see review) for breakfast. But downtown is over a mile walk, it's pretty close to Hwy 101, and there are no decent finer restaurants closer than downtown.

"Fantastic stay"

5
04/06/2016

We were somewhat concerned given we had issues with our stay at the Sheraton Petaluma (a hotel 3 times as expensive) previously. Our check in was prompt and friendly. Our room clean and ready as advertised. A nice feature of the hotel is it's convenience to the downtown Healdsburg area; we like to walk so the mile walk was not an issue...there is a great path that keeps you off the street. The hotel has a few places for you to sit and enjoy the beautiful weather. Well managed property.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Very nice, but not quiet"

4
03/06/2016

The hotel is beautiful, the rooms are comfortable, the breakfast was good, but the construction of the hotel does not make this a quiet stay. I would recommend the hotel, but would inform that they need to expect that they will hear people walking in the hallways.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to take this time to personally thank you for your review on the property. Us here at the Dry Creek Inn, are pleased to hear that you enjoyed the rooms and the breakfast. Although, I would like to apologize for any noise issues that you did come across. It is always very knowledgeable for us to know of these certain circumstances our guests did expierence. Please do come back and enjoy the property. We would be honored to have you. Sarah Krug Front Desk Manager

"Cost effective option"

3
02/06/2016

Let's just start by saying there are two classes of rooms here. Ones that don't feel like the Best Western, and ones that do. Your experience will vary based on that. I've stayed her a couple of times before but my most recent was for a wedding. The staff was friendly and the room was decent. It also was the only hotel in town besides the Travelodge (don't ever stay there) that wasn't $600/night. If you're looking for more than just a place to lay your head, this isn't it. If you've got a lot going on and you're going to spend minimal time in the room, this place works.

"Nice pet friendly hotel"

4
01/06/2016

This hotel is in a nice setting in wine country. My pup was given a "doggy bag" (toys and poop bags) on arrival, which he loved. We did have one problem - we needed an accessible room, but they said they didn't have one. The bathroom door was too narrow for a walker, so the desk upgraded us to the Tuscany part of the hotel at the same price. Wonderful, caring staff.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I am pleased to hear that you and your dog enjoyed the hotel as well as the gift! We do hope you return to enjoy the property in full again. It makes me happy to know our staff was able to offer you a complimentary upgrade in order to accommodate your needs in entirety. Thank you, Sarah Krug Front Desk Manager

"Last Resort"

2
30/05/2016

This place is a desperate, last resort destination. They offer nothing of quality and have no concept of customer service. We checked in late on the evening of our stay, and my wife asked if there was an "up-grade" available. The front desk person said yes for $35.00. My wife replied that it is not unusal to get offered an up-grade when checking in late in the day, as that room will just go unused anyway. The motel clerk replied, 'Well you are just a STANDARD Best Western member, we only give upgrades to premium members, we stopped giving upgrades to other members a long time ago. OK, got it! There is a "resort fee" added onto the bill is ridiculous. The motel advertises a room rate then adds on a "resort fee" which is just another way of increasing the room charge; you get NOTHING for this charge. The free breakfast is a waste of time. The egg omlettes were cold and inedible, the bacon broken into small fragments so that you had to eat bits and pieces. The bacon was so greasy that it was inedible anyway. No effort is made to present an appealing meal, the motel is just trying to "fill a square" of offering a free breakfast. iF YOU CAN'T DO IT RIGHT, DON'T DO IT AT ALL!! All in all, a sad representation of the Best Western product. We won't stay again!!

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and posting them here on Trip Advisor too, regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry the qualifications of our hotel upgrade policies were not properly explained to you by our Guest Service Agent. We do offer complimentary upgrades to all Best Western Rewards Platinum and Diamond level members when the room is available. All other guests are offered to upgrade their accommodations to our Luxury Villa Toscana rooms for a small fee. In order to keep the value for our Platinum and Diamond Rewards members, we our unable to offer free upgrades to our other hotel guests or members who have not reached that elite level. Again, I apologize you were disappointed with our Free Hot buffet style breakfast. In reading both our in house survey and your comments here on Trip Advisor, I realize you were looking for a more complete dining experience. We can offer this type of experience to our guests, as located on our property is Adel's family restaurant which serves breakfast, lunch and dinner. They are a full service restaurant and would be able to fulfill this type of experience. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"The best location and they LOVE dogs!"

5
30/05/2016

Beautiful rooms, 1 mile from downtown and all the shops. Big John's Market 1/2 block from hotel. The BEST market I have ever been in, and I am a world traveller. Two pools, outdoor fire pit and lounge area. Can't wait to return! Go out of their way to put you in the room of your choice. First floor for dogs, end of row.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"Adequate accommodation "

4
29/05/2016

3 night stay for family wedding in the area. Room clean. Affordable for that pricey area. Pools nice. Air conditioning dated so a bit noisy when used. Front staff great, helpful. Breakfast very generic, need several new toasters please. All in all an ok visit but not long term comfortable

"Great place to stay"

5
29/05/2016

We were extremely satisfied with the room, the grounds and surroundings. Rooms were clean, bed was comfortable and the grounds were lovely. They offered a yoga class on Monday morning which was lovely. Healdsburg is a wonderful little town to visit and taste wine.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Great place to stay with a lot of free offerings"

5
29/05/2016

This was our first stay at a Best Western and what they offer for free was great for the price paid - free breakfast, free 1-hour yoga class. Very pretty venue. I would recommend for families, couples, solo travel.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for such a lovely review on the property. I am very pleased to hear that your first time at a Best Western was a great experience. We strive for excellence and are happy to hear we have reached that goal. Do come back and enjoy our property again. Thank you, Sarah Krug Front Desk Manager

"Conveniently located in the Sonoma wine country, and reasonably priced!"

4
29/05/2016

Whether you are in the wine country for pleasure or business, this hotel is a good choice. The town of Healdsburg, filled with shops and restaurants, is a short drive away. And, wineries are all around. We particularly enjoyed the new Comstock Wines, right up the road! The hotel is right off Highway 101, but you wouldn't know it once you are on the property. The rooms are spacious and well-appointed. And, breakfast is included!

"You Get What You Pay For"

3
24/05/2016

I have stayed at the Best Western Dry Creek Inn many times. Great location to visit wineries in the northern Sonoma area. The older section where I stayed was supposedly upgraded over the years and a newer section has been built but costs another $60+. BUT, this time the carpet in the room was so dirty that when I walked to the shower there was dirt in the shower from my feet! Plus, the room was located near the soda machine and very noisy. The rooms were supposed to be all non-smoking but our room smelled of smoke.

"Terrific"

4
22/05/2016

Charming hotel. Italian villa design. Free breakfast and upgraded rooms with private balconies and whirpool tubs. Great location although a mile from downtown Healdsburg. Only issue was hot water in shower. Would stay here again and would recommend

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Although, I do apologize for any hot water issues. I will have my staff look into this right away. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"What a very nice surprise!"

5
22/05/2016

I began avoiding Best Western Inns a long long time ago. A friend chose this hotel to meet my husband and I for a cycling vacation. We had a very pleasant stay in a nice room. Breakfast by the fire pit and water feature. The super convenient location is right off the 101 but I did not ever notice the sound of traffic. We would definitely stay here again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to take this time to personally thank you for your review on the property. Myself and the staff here at the Dry Creek inn are overly pleased to know that we have changed your thought on a Best Western from staying at our property. It is great to hear how well the guests have enjoyed their stay. We do look forward to you next arrival to exceed your expections even more. Sarah Krug Front Desk Manager

"Reasonably Priced Wine Country Option"

4
20/05/2016

We spent three nights and stayed in the upgraded room. The hotel is adjacent to the freeway, making access to nearby destinations very easy. The courtyard has several fountains that do a good job of masking any traffic noise you might otherwise hear. There are also several fire pits to relax around with plenty of seating . Breakfast buffet was what you would expect for a Best Western. The room interior was better than your average Best Western Motel room. It was very clean and it is a bit dated, but not so much that it impacts your stay. We had a decent jetted tub, a fireplace that worked and a built in sound system that played in the room and the bathroom. You have controls in the bathroom to adjust or cancel the volume if you choose. The private balcony had a nice bistro set that we enjoyed several times. For me, one of the most important things in a hotel room is the mattress. My wife and I both wish we could have taken this mattress home with us. We slept incredibly well on it.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities and location thoroughly, as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. As for the mattress, I do have to say, all of our guests want to walk with out them! They are very comfortable. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Value for money"

4
20/05/2016

Stayed here after visiting redwood forest. No fuss hotel but excellent value for money. Nice diner next to the hotel. Lovely swimming pool which was an added bonus. Situated just off the 101 but no disturbance. Room was large and spacious and could not have asked for anything more. Close to the wine growing area so visited whilst returning to San Francisco.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities and location thoroughly, as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"VERY TIRED FACILITY"

2
19/05/2016

Stayed in upgraded section building. Bath not renovated in many years, 30 in. square shower with dirty grout, cracked tiles. Many children running free all day and evening. Fireplaces were restricted to minimum and antiquated TV programing package. Very poor Wi-Fi and cell phone service.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you felt our hotel was tired. We are near the completion of putting almost $2 million in renovations into our hotel. We have experienced many positive comments from our other guests as a result. I hope that you will consider staying with us again when our renovations are complete, so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Once again, thank you for taking the time to complete your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"ok but dated and noisey"

3
19/05/2016

This is an old and not very well kept property although it has some appearances of being upgraded. The rooms are not well insulated and you are able to clearly hear your neighbors phone conversation through the wall and other non welcoming noises, think bathroom noises. A fair price for the area but not worth another stay at all.

"Best Western in Healdsburg CA"

4
18/05/2016

Beautiful, quiet, close to interstate highway, close to gas station, good breakfast. In wine country with beautiful vineyards among rolling hills near Russian River in Solano County CA. Excelent restaurants abound.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"A Hotel Doing Good Business as an Inn"

4
18/05/2016

Best Western - Dry Creek Inn. The two titles don't seem as if they should go together, but here it works. The large property has been carefully designed to feel more intimate than it is, and to have a wonderful Italian vibe. You get the coolness of an inn, with a nice hot breakfast included, but you also get the benefits of the larger property, complete with two pools, a sauna and a steam room (and exercise room). The sauna/steam room benefit is great - where do you see that at this price? The rooms are spacious and include a fridge, safe and plenty of room to do whatever you need. The location is excellent - near to wineries, but also to town for dining. You can't do better at the price.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for such a wonderful review on the property. Us here at the Dry Creek Inn, are very pleased to hear that you have enjoyed the hotel amenities and the hotel in itself. I do have to agree, the sauna and steam room were a great idea by the ownership! We are pleased to hear that we have exceeded your expectations and look forward to another stay of yours. Sarah krug Front Desk Manager

"What a great place to stay to hit the wine country and very close to town!"

5
17/05/2016

Every time we go to Healdsburg it's Best Western with a real nice breakfast. I was hesitant to stay here years ago, but not now. The folks at the front desk are very helpful to newcomers and what the latest stuff is going on. You are only a mile and half from town and what great places to eat. Depends on the your timeframe you better make reservations!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, The Dry Creek Inn Staff would like to thank you for your review on the property. We are pleased to hear that we have exceeded your expectations in all forms. It is always so wonderful to hear that you have had a great experience with all of our staff. We look forward to your next stay to exceed expectations even more. Sarah Krug Front Desk Manager

"comfortable place to stay"

4
17/05/2016

we stayed there as part of a large wedding group. the hotel was clean and the facilities were good, two pools and a hot tub. our rooms were serviced promptly. the continental breakfast left a lot to be desired (if you like to eat real food). we did get a price break because of the wedding party but it was probably a bit on the expensive side for the value. internet and tv etc. but healdsburg is a tourist town...

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank you for such a lovely review and being such a great guest. We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back. We would love to see you here again enjoying the property. Sarah Krug Front Desk Manager

"gorgeous seting and tuscan decor!!!!"

5
17/05/2016

stayed here for 2 nights and wish we could of had more time on the grounds to enjoy them.(Family wedding in Geyserville up the road) Wonderful fire pit/fountain area outside breakfast room! a very great breakfast, w both hot and cold choices! The rooms were beautiful and spacious !

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Location with comfort and good breakfast."

5
17/05/2016

We always stay at the Best Western Dry Creek Inn and we always book the new Tuscan tower suite over looking the courtyard. The beds are wonderful. The room comes with a Jacuzzi tub and bathrobes. Its nice to be able to relax after a long day of enjoying the wineries. They have actually improved the breakfasts. They usually have hot scrambled eggs, bacon or sausage and fresh waffles, plus a large selection of cold options. Its a tasty way to make sure you have food in you before started a long day of wine tasting.

"You will be back."

5
17/05/2016

Month visited should say December February March and May! We take our son to UCSF and this is far enough away from the city and $500 dollar a night rooms! Great pools and hot tubs, some rooms have great tubs too. Reasonable rates , ask at the front desk for winery vouchers and enjoy the the local vineyards. Continental breakfast

"acceptable"

3
15/05/2016

A reasonable price when considering the cost of other hotels in the area. The bed was comfortable. The room was quiet. We stuck with the cold cereal for breakfast. i needed another blanket and it was promptly delivered to the room.

"Nice b ut pricey"

5
14/05/2016

Motel is nicely maintained and updated with modern facilities including HD TVs. Only problem was having to stay in a smoking room because they had no more non-smoking. Maybe the motel should consider all non-smoking rooms. You could still smell the residual smokeeven though they said they used an ionizer to suck out the stale air, The room wa made palab le y having the air run all nice, which proved a little noisy.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review the property. I would like to be the first to tell you of our exciting news. Starting in roughly 2 weeks, the hotel is removing all smoking rooms to make this property a 100% smoke free facility. So I assure you, your next stay with us, there will be no more smoking rooms! Thank you and we look forward to seeing you again soon. Sarah Krug Front Desk Manager

"Great place with great amenities "

5
13/05/2016

We booked this hotel for a get away in Dry Creek to visit some wineries and were very happy with this property. The staff were friendly and efficient, the rooms are top notch with very comfortable beds. The breakfast was excellent with everything you could want and the grounds were beautifully landscaped with amazing seating areas. They even had a fire pit. The only draw back was that the elevator was out of service but it was under repair while we were there.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your lovely review on the property. Myself and the Dry Creek Inn Staff are all very pleased to hear that we have exceeded your expectations in all means, from the staff to the breakfast as well as the hotel grounds. We would like to invite you to come back for another stay to enjoy the property in entirety again. Thank you, Sarah Krug Front Desk Manager

"Disappointed in this hotel"

1
11/05/2016

The "free" breakfast is free for two people. We were told the additional two people in our room would add $10 each to our room for their breakfast. Breakfast was horrible, low quality food items, rubber eggs, watery oatmeal, ugly looking fruit. The beds are super soft, sheets low quality, noisy air-conditioning. We left our phone charger plugged in to the socket near the sink. "They did not find it". Uh-hum, right. With so many motels, hotels, and B&B's in the area, would save our $180 for better stay.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret but their seems to be some confusion or misunderstanding with respect to the breakfast service at our hotel. Our Complimentary hot breakfast is included with the room rate to all registered hotel guests, this is a requirement for most all Best Western hotels. At check in time, all registered hotel guests are given a breakfast coupon. We may give up to four coupons per room depending on the amount of registered guests in the room. Registered hotel guests may bring up to two non hotel guests in order to have breakfast with them. The fee for non registered guests is $10.00 per person. If we made an error and you had four confirmed registered guests in your room, then we will need to review your account again and make the appropriate adjustments. Therefore, please give me a call at (707) 433-0300, so that we may review your account together and make it right. I am sorry our Executive Housekeeper was unable to locate your phone charger. All Lost and Found items are brought to her office and securely locked in the safe. If she had it, then it would promptly be returned to you. I look forward to hearing from you in order to review your account. Once again, thank you for taking the time to write a review concerning your stay at our hotel. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Nice place, dog friendly"

4
11/05/2016

First trip we have taken our dog on so dog friendly is important. We have been on the road nearly two weeks and have had great luck with Best Western and this hotel was no exception. We were given a little gift bag with dog toys and poop bags. The room was large and clean. The breakfast was included and typical hotel breakfast. Nice grounds and pools. Really the only downside was you do hear road noise. We just ran the fan all night, didn't even notice the road. I would stay here again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for taking the time to write such a lovely review on the property. We here, at The Dry Creek Inn, are pleased to hear that the two of you and your dog enjoyed the hotel. We do hope your dog loved the toys. We look forward to your next stay!! Sarah Krug Front Desk Manager

"Great value, good facilities"

4
11/05/2016

Located a little out of town (short drive away) but a decent location near the freeway and a large up-market supermarket and a couple of restaurants within walking distance. Pools and hot tub were great for the kids and the breakfast was pretty decent too.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We are beyond pleased to hear that you enjoyed the property and location. It was our pleasure to serve you and your family. We do hope to see you in the very near future to enjoy the property again. Thank you and have a great day. Sarah Krug Front Desk Manager

"Quick overnight trip"

5
10/05/2016

As always, the room was clean, comfortable and while next to the road, we didn't hear any traffic noise until we opened up the sliding glass door, which led to a small terrace which was a nice place to have a cup of coffee. The staff is professional and helpful, even when busy.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"last minute trip with our small dogs"

4
09/05/2016

was a bit leery of a Best Western but it worked out fine. Lots of folks were staying here due to it be a weekend. Would be even better mid week. found parking no problem. they had two pools due to the size of the place. room was clean and quiet. breakfast was included and was decent. its a 1.25 mile walk to the square in Healdsburg but it worked off breakfast. A key was this was a dog friendly hotel as well.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Deal Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the property. We are very pleased to hear that you enjoyed the hotel and the walk to Downtown. We do hope your doggies enjoyed the hotel just as much as you did! Please do come back and enjoy our property again!! Sarah Krug Front Desk Manager

"Very disappointed ."

2
06/05/2016

Just returned home from Dry Creek Inn and my husband and I know what it must feel like to live under the freeway because the "quiet room " the receptionist gave us was #335 and got full sound from the freeway and off ramp ! There was no sleeping at all ! The whole point is to get away and relax and when the receptionist questions you about the need of a quiet room and in turn gives you the worst they have ? Sad because this property has a lot of nice amenities. The room size was good , bathroom small and plenty of HOT water , no makeup mirror ( ladies) , refrigerators , coffee maker in the room. The square windows in the room have shades behind the shutters for extra darkness although the windows with rounded tops do not . There are vending machines in the hallway and an ice machine in the excercise room . There are parking spaces designated for electric cars ( with charging station) . We were told at one of the local wineries that Dry Creek Inn was the town secret and we would enjoy it , I wish we had known about the freeway noise and that the receptionist had not given us such a bad room otherwise I would have given a better rating . If you stay ask for a room in the middle because freeway on one side and surface street on the other !! I would like a do over but with a quiet room !

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you were disappointed with your stay in room 335. With 163 rooms available at our hotel, we would have more than happy to move you to another room, if we weren't sold out, so that you could have enjoyed your stay. I regret you didn't take the time to make such a request, as it would have been accommodated promptly. On the positive side, I am happy to see you enjoyed all our other property amenities, along with your room being clean and well maintained. It is our hope to see you again in the near future, so that we can make your next stay with us a more pleasurable experience. If I can be of assistance in the future, please don't hesitate to contact me anytime. Once again, thank you again for taking the time to complete your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Loved our stay"

5
06/05/2016

We've stayed at several best Westerns and this has to be my favorite. Clean, comfortable, pretty property, and easy access to everything. The pool and sauna were lovely, and the fire pit outside was a plus for sure. Only complaint was the pillows, maybe bring your own if you don't like too high of pillows. But that's just personal preference. Definitely would stay here again!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank you for such a lovely review and being such a great guest. We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back. We would love to see you here again enjoying the property. Sarah Krug Front Desk Manager

"Wedding Party"

5
05/05/2016

Think we got good rates here with our wedding group, so the price was great. There is one elevator, and not close to all the rooms, so if that is an issue you may talk to the front desk when you book your room to get close to it. Also having a room near the many stairways was kind of noisy too, but did not bother me. Good breakfast options, the usual fare along with waffles in a nice area with options to sit outside. Wine tasting in the evening was nice touch. Not much to walk to, downtown is about a mile away.

"Nice stay in Healdsburg but they are better options"

3
05/05/2016

This hotel has a lot of potential, it has spanish mission era charm, clearly was a non chain hotel purchased at some point by BW. Our room was comfortable and clean though the bathroom was very small with a tiny compartment for a shower. The room is better than the bathroom area. Comfortable bed and convenient location outside of town. Breakfast was silly busy with too many people in one space, hard to walk to/from table because of how close the tables/chairs are to one another. Food options were plentiful but not appetizing. My suggestion would be to limit the options and improve quality on those few items. The paper plates and plastic utensils gave it a high school cafeteria feel. Coffee was very good surprisingly. Wine tasting in the evening was very nice and featured good wines from a well-known winery. All in all and mixed experience but overall good value for $ given the local prices.

"improved- 3.5 stars"

4
04/05/2016

We have stayed here several times in past and sort of resolved not to stay again, but learned of renovation and decided to chance it. Desk personnel are cast from same old pattern- impersonal. Rooms are substantially improved- brighter and with comfortable beds, clean and of adequate size. Street noise is annoying- take ear plugs. Good location, but parking a bit dicey when busy.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for your review on the property. We are pleased to hear that you have noticed and enjoyed our upgrades to our property. There are still more renovations on the way, please do come back and enjoy those as they are complete. We do apologize about the impersonal staff but do thank you for bringing it to our attention. This matter will be solved immediately. Hope to see you back soon. Have a great weekend! Sarah Krug Front Desk Manager

"Could Have Been Better"

3
04/05/2016

Overall this was a nice hotel. The property is nice with two pools and a restaurant right next door. The room was good but the toilet/shower room was in bad shape. It appeared to have not been remodeled when the rest of the room was updated. Had I know more about this property I would have requested a room on the backside of the hotel or one in the new building. Our room was on the side facing the front parking lot and was directly above the adjacent gas station. The station was noisy all night and if one was a light sleeper it would be a realty bgi problem.

"Great value for the money and location"

5
27/04/2016

We stayed in a Tuscan King and were very comfortable for and under $150. Budget hotel in a premium area The room was spacious with a fireplace, patio and great work desk with multiple outlets The shower is teeny tiny but if you're under 5'4" and 110 lbs you should be ok (I'm 6'4" and 260 lbs so it's a bit snug- no problem washing my hips which is about all I can get to with my hands by my sides) All in all, this is above and beyond what anyone should expect for Healdsburg at that price. If it's worth another $400./night for a bigger shower, there are other choices to accommodate you in the area

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We are pleased to hear that you enjoyed our Villa Toscana room and the hotel property. Although the shower was a little snug for you, we do hope you will return with us in the future. We would love to see you return. Thank you for your lovely review, Sarah Krug Front Desk Manager

"Great stay"

5
27/04/2016

Great hotel, great location, quiet, close to Wineries and close to beautiful town of Healdsburg. Great buffet breakfast included. Beautifully appointed room, very comfy bed. Easy to get on and off Hwy.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"Problems"

2
26/04/2016

Any place in Healdsburg is expensive; we know that having previously lived in Sonoma County. This Best Western/Dry Creek (obviously privately owned at one point) is right on the cusp of being a good place to stay. The architecture is great and there are some amenities that are in the plus column, i.e., two pools, hot tub, sauna, rooms with jetted tubs, etc. However, as someone who has worked in commercial property management, I was surprised to learn we were in the "updated" building (which, as an FYI is not in the main villa styled 'big house'). Our room was far from being updated. Yes, it had the jetted tub, it has a small patio, the room could be made to feel more open by opening the levolurs between the bathroom and sitting area. We checked in at the designated time (3:00). We were shown to a room at the end of a breezeway. Before even walking into the room, we could clearly hear the music from the event being held in the event/patio area on the floor below. And we walked into the room, we were hit with a reeking Clorox smell. I immediately called down to the desk and requested a different room. First, I was asked if I wanted to know when the party would be ending. That was immaterial to me especially given the stench of Clorox. We were moved to another room which was on the first floor, "furthest away from the party"being held on the same floor as we now were. This seemed to be a good solution. We turned on the AC only to have it not work. Called the desk and they sent someone over to fix the problem. One which they must have happen often because we barely had voiced our problem when they knew what we were talking about. Ok! Got the AC going! Next problem up, the in-room jetted tub. Worked great the night before and then suddenly I couldn't get the jets to stop. Another call to the desk. Maintenance sent again. Another "tricky" problem for turning off the jets. On our checkout day, we were taking luggage out to the car and returning to the room. I kept hearing this faint noise. It turned out that the magnetic locking system must not have been working. I could open the door from inside and see the green flashing light on the outside indicating the door was unlocked. From the outside, with the green light flashing I tried my card again. No difference. The green light kept flashing and you could still open the door/close the door. I've worked with magnetic doors before; this is not a difficult problem to solve but I am on vacation. I am not there to tell them what processes should be in place for preventing problems like these. Another somewhat unrelated issue is, while sitting on the patio, I noticed something that looked like a half smoked cigar. When looking closer. I could tell it was a partially smoked roach (NO, no the one you could pull the legs off). I honestly have no problem with this and I am completely sure it was left by a guest. However, the fact remains that no one discovered this. At $296/per night, there is no way I would stay here again. With all of the fees included, spending $339/night for this kind of experience is unacceptable. So, back to my initial comment: the building in which we stayed was considered "updated"-- if this is supposed to be 'new' building, I know I would not stay there again". As I mentioned initially, this hotel is posed to offer a great rate (sure as hell better than mine at $296/night) but Best Western needs to step up to the plate and provide the services they say they do. Additionally, it is unacceptable that there are no two king beds in one room. Hello! Some of us who have traveled extensively, are accustomed to that choice being available. If this is the "updated building", I cannot even imagine what the rooms in the villa look like. I would say the rooms in the updated building are acceptable. They are not worth $296 per night. Best Western wants it's cake and wants to eat it too. They want to be in the Valley and offer less expensive rooms-- good. Along with that, however, comes the responsibility of offering *exactly* what you say you offer. Nothing less.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you once again for taking the time completing such a detailed list of comments and concerns, regarding your most recent stay at our property. Since, we have previously responded to your concerns via our in house Customer Satisfaction Survey, at this point we have nothing more to add. However, let me again on behalf of our entire team, apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Additionally, I will be sharing your comments with members of our team at our weekly staff meeting, in order to address the deficiencies you have brought to my attention. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Convenient and good value for area: very comfortable beds, breakfast, pool, fire pit, clean"

4
23/04/2016

Fifteen seconds off 101 exit, and set back from Adel's and the gas station, the Dry Creek Inn is quite nice and feels less urban than its surroundings. The beds are uncommonly comfortable and otherwise rooms are clean and as expected. Noise can be an issue but only modestly so. The grounds include a breakfast room (included), an outside area with a fire pit, and an outdoor pool accessed from the parking lot. Parking is ample. Wifi, though a bit slow, is included. Location is convenient for the activities in the area; Healdsburg is a one mile walk.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We are beyond pleased to hear that you have enjoyed your stay, our beds and the hotel feel so wonderfully. Although, we do apologize about the slower internet, we will look into that right away. Please do come back and enjoy the property again, we would love to have you. Thank you for taking the time to write such a lovely review on the hotel property. Sarah Krug Front Desk Manager

"Not your typical Best Western"

5
20/04/2016

pay a little more and stay in one of Villa Toscana building with a courtyard view, jacuzzi and fireplace, a great place to jump off to all the lovely wineries and charming Healdsburg. Great value for the price. Has nice jacuzzis and pool, great romantic getaway!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I am so beyond pleased to hear how much you did enjoy our pools and Jacuzzis on the property, as well as the ambiance. We strive for excellence and makes us very happy to hear we have exceled. Please do come back for another stay!! Sarah Krug Front Desk Manager

"Great Location for Bike Riding the Wine Country"

4
20/04/2016

This best western really surprised me with a very comfy bed with lots of great pillows. The grounds were really nice with an outdoor fire pit to sit around at night and pools to enjoy the sun. The location was perfect for biking riding through the wine country.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for such a lovely review you have left about the Dry Creek Inn. We are so beyond pleased to hear that you enjoyed our beautiful fire pit and spacious pools. Healdsburg is definitely a destination for bikers to enjoy the extraordinary scenery! We look forward to your next stay with us. Sarah Krug Front Desk Manager

"Excellent"

4
19/04/2016

We have stayed here many times and it is a great place stay. Very clean. Staff is friendly and breakfast has improved over the years. A little noisy from 101 being so close, but no overly so. The room are decent size and the beds are comfortable.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, It is so wonderful to see that you enjoyed our property throughout. We have worked hard to make guests feel as if they are at home and comfortable. Thank you for such great feedback, we strive for excellence and see that we have achieved. I look forward to seeing you again! Sarah Krug Front Desk Manager

"Good relative value"

4
19/04/2016

Conveniently located 5 minutes from downtown, quiet, spacious room. While not as luxurious as the significantly more expense downtown hotels, offers some nice amenities (pool, spa, steam, sauna, nice outside seating availability).

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review our property. We are beyond pleased that we have exceeded your expectations here at the Dry Creek Inn. We look forward to your next stay with us and do assure you it will be just as lovely! Sarah Krug Front Desk Manager

"Back Again"

5
19/04/2016

We have stayed at the Best Western Dry Creek Inn several times now and are very happy with it. The staff has always been very pleasant, friendly, and helpful, and the rooms are neat and clean and quite large. We choose the older Sienna section since it meets all our needs. The motel makes a nice stopping point between the Los Angeles area where we live and Humboldt County where we go to visit. It also gives us the chance to visit Dry Creek Winery, of which we are Wine Club members.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your continued support of the Dry Creek Inn. We are always so pleased to hear of our repeat guests loving the hotel in every aspect. We do look forward to your next lovely stay with us very soon! Sarah Krug Front Desk Manager

"Getaway"

5
19/04/2016

We had great getaway from the huddle and bustle of San Francisco. The property is Tuscan style with beautiful gardens, fountains, fire pit, fire place. There is a big wine growing area in and around Healdsburg and we did some great exploring of the area. We had a fabulous time.

"Unacceptable room"

2
18/04/2016

We were given a room next to the exercise room. For hours each day we could hear the running, shouting & tv use in the room next door. The hotel refused to give us another room. The room was also very dark and poorly lit, with a window that faced a stairwell on the first floor.

"Surprisingly Nice"

4
12/04/2016

A group of my girlfriends and I stayed here for a girls weekend getaway - it was a surprisingly nice! I personally don't typically stay in any Best Western myself so my expectations was rather low to begin with. However, the room was spacious and clean. It had a view of the nice courtyard downstairs. For the price we paid, I thought it was a good deal! It also included a continental breakfast in the main conference room where it had an array of breakfast pastries, bagels, waffle maker to make your own, cereals, juice, coffee, tea - everything you need before u start your day in the wine country. :) I would definitely come back n stay again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Valued Guest, We are very happy to hear that you enjoyed your stay so wonderfully. We strive for excellence and appreciate to hear that we have exceed that by all of the means. We look forward to your next stay to exceed your expectations again! Sarah Krug Front Desk Manager

"pet tolerant, not pet friendly"

3
12/04/2016

I am glad to be able to bring my dog with me, but this hotel is more pet tolerant than pet friendly. No place for dogs to relieve themselves. We had to walk down the neighborhood to find grass . This was a bit much, when the hotel charges per pet.

"Lipstick on a pig!"

4
07/04/2016

Don't let the title fool you. This is a very positive review of the Best Western Dry Creek Inn. The hotel was probably built in the 1970's and it shows on its outside appearance. However, they have done a wonderful job on the inside of the rooms - at least the one I stayed in (335). Although it too was original, they have updated the bed, linens, tv etc with really high quality. The bathroom was older fixtures but it was spotless - very clean. So was the carpet in my room. Plus the actually room location around the side was excellent. The front staff were great and the free breakfast hit the spot. They have pools and a small work out room as well. Perhaps most impressively was the price. It was quite reasonable for the area. Lastly, it was about a 15 minute to downtown Healdsburg which was perfect on a warm April evening. I'll be back.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Valued Guest, We are very happy to hear that you enjoyed your stay so wonderfully. We strive for excellence and appreciate to hear that we have exceed that by all of the means. We look forward to your next stay to exceed your expectations again! Sarah Krug Front Desk Manager

"Good Price for this area!"

4
30/03/2016

We stayed here when visiting family in the area. Since Healdsburg has become SF north it has become very expensive. This hotel was a great price when comparing to the area. It was clean and had nice rooms. Breakfast was the usual quick bites. All in all this place was the best deal in the area.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank you for such a lovely review and being such a great guest. We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back. We would love to see you here again enjoying the property. Sarah Krug Front Desk Manager

"Good bed , cheap it is ok "

3
29/03/2016

The positives are a bed that is comfortable for a few nights, it's inexpensive , It's a bit of a hike to walk into town but 7 bucks for a taxi is not big deal Breakfast is something I would prefer not to do again, paper plates , plastic forks etc , Staff all friendly and helpful

"Has location"

1
27/03/2016

This is not our first stay here, but will be our last. The bed is comfortable. The bathroom is just horrible. The toilet seat was broken. I had to wait nearly 10 minutes for the show water to get warm. You can barely step into the shower without being on top of the toilet. The cable TV was working only sporadically. We stayed upstairs, have stayed downstairs (much more preferable) but bathrooms are the same. This is a great place for families with kids; which is what we see mostly. No bargain for the price.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am regret you felt the bathroom area was too small. When the hotel was constructed this is how the bath and shower area were designed. Unfortunately, due to the structural limitations of the building we are unable to change the physical set up. With respect to the broken toilet seat being broken, I apologize. There is no excuse for the room attendant and or the room inspector not to observe this issue prior to check in and have it repaired. I will pass your comments onto our Executive Housekeeper to review with her staff and make the necessary corrections. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Good Quality Room in Healdsburg"

4
27/03/2016

Good quality room (this was clearly not a Best Western originally) so nicer than expected for the brand...room had fireplace and jetted tub. Breakfast was ok, but limited hot food selection and no non-meat protein choices. Front Desk staff could use an upgrade in the professionalism department but they did meet all our requests appropriately.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for your wonderful review about our hotel. We are more than pleased to hear your enjoyed your stay here with us. I would like to take this time to apologize about the Front Desk Staff and not being professional. That is a great deal for us and we will be taking action accordingly. I do look forward to your return stay. Sarah Krug Front Desk Manager

"Most convenient Hotel in Healdsburg"

4
25/03/2016

The Dry Creek Inn is an easy on / off from the 101 Freeway in Healdsburg. Plus it is the largest and most eye appealing Best Western in Sonoma County. The Italian / Tuscan theme is genuine and not tacky. The staff are very friendly and helpful, the rooms are clean and comfortable and the breakfast is more than adequate.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you greatly for taking the time to write such a lovely review on the hotel property. We do strive for excellence and are always beyond pleased to hear when we have exceed that, plus some. Please do return, so we can make your stay with us even more enjoyable! Sarah Krug Front Desk Manager

"great hotel - must stay"

5
21/03/2016

My husband and i had a great experience at this hotel. We were looking at a couple of different options but this one had the best rates, best reviews, best price and great location. We will be staying at this location again next year.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your response. I am so please to hear that we exceed your expectations so greatly. We all look forward to your next stay with us!! Sarah Krug Front Desk Manager

"The Best hotel in Healdsburg"

5
20/03/2016

We have been to the Dry creek area every year for the last four years and this was our first time staying at the Dry Creek Inn. From the moment we arrived we were treated by a friendly, smiling staff. The check in at the front desk was done quickly and efficiently. Our stay was in the Villa Toscana building room 510 on the second floor. The room was beautiful and spotless on our arrival, which was a delight for me, working in healthcare. Kudos to the housekeeping staff. The little patio area overlooked the piazza and we were lulled with the sounds from the water fountain below. Even when the hotel seemed fully booked we never had an issues with noise. I had called the front desk requesting a hair dryer within two minutes one was delivered to our room. The next day we noticed the sound level on the TV remote did not work. I left a note for housekeep asking for a replacement since we did not want to disturb the occupants in the rooms next to ours. That afternoon when we arrived back in our room we had a new remote. Breakfast in the morning had something for everyone. From eggs, bacon, fruit, pastries, waffles, oatmeal, cereal and other choices. The staff in the breakfast area kept everything clean and always refreshed. Walking around the hotel we were always greeted cheerfully by the staff, which made us feel like they wanted us there. Our four day stay went by so quickly we decided we would like to extend another day. At the front dest we spoke with Eric, the front desk manager and he made the magic happen . We were allow to extend and even stay in our same room. WOW can you say GREAT customer service ! In the evenings we enjoyed sitting by the fire pits, relaxing with a glass of wine and socializing with other guests. We can't say enough great things about our stay here. Even when we were wine tasting and were asked where we were staying, the winery staff would tell us oh " that is a popular place" Thank you to every one At the Dry Creek inn for making our Birthday celebration stay a wonderful one. What a great place!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank you for such a lovely review and being such a great guest! We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back. We would love to see you here again enjoying the property. Sarah Krug Front Desk Manager

"Perfect"

5
20/03/2016

The Best Western Dry Creek Inn was a perfect jumping off spot for our Healdsburg adventures. Our family of 5 was very comfortable. We appreciated being close to downtown. Good breakfast. Convenient location.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, It is so wonderful to see that you enjoyed our property throughout. We have worked hard to make guests feel as if they are at home and comfortable. Thank you for such great feedback, we strive for excellence and see that we have achieved. I look forward to seeing you again! Sarah Krug Front Desk Manager

"Barrel tasting"

4
18/03/2016

The Tuscan building is the nicest best western I've ever been too. Jacuzzi was private and nice. Fireplace adds a nice touch. Could hear fountain all night. We would definite go back. Breakfast was good and front desk was helpful with dinner recommendations.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review our property. We are beyond pleased that we have exceeded your expectations here at the Dry Creek Inn. We look forward to your next stay with us and do assure you it will be just as lovely! Sarah Krug Front Desk Manager

"Very nice room in the newer Tuscan section, but loud ouside room all night."

4
12/03/2016

I stayed here a couple of years ago and was impressed by the room, but not so much the breakfast. This visit the bathroom seemed a little tired. The toilet would not initially work, but I found that the water to it was turned off at he wall. The bed was very comfortable and I was ready for a good nights sleep, but all through the night and into the morning, people talking loudly passed by the room. I finally gave up about 5 AM and got up. I was one of the first to breakfast, expecting only the basics, but instead found a greatly expanded offering, eggs, bacon, waffles, toast and muffins, yogurt , juices and coffee. Would stay here again, but I would try to get a room where there is no walkway outside the room.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take the time to personally thank you for your review of our property. We are all so pleased to hear that you enjoyed your stay and will return! I very much look forward to your next stay here with us at the Dry Creek Inn. Sarah Krug Front Desk Manager

"Vacation stay in Wine Coutry"

3
12/03/2016

Rooms are nice in size. Doors open to the outside which takes a little getting use to. Hopefully they have security checking at night. Breakfast is nice although the same daily. Rooms are way short on electrical outlets and a little dark on the inside. narrow parking spaces close to the rooms. larger ones are a longer walk. Only one elevator. Would recommend but needs updating main sleeping area.

"Nice area for a quick stayover"

4
11/03/2016

Stayed over one night when traveling to SF. Very nice front desk staff, beautiful grounds. Definitely one of the nicest Best Westerns I've stayed in. Nice fitness room, great large breakfast room. Only improvements I would make are some added amenities in the room like makeup remover wipes and softer towels!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, It is so wonderful to see that you enjoyed our property throughout. We have worked hard to make guests feel as if they are at home and comfortable. Thank you for such great feedback, we strive for excellence and see that we have achieved. I look forward to seeing you again! Sarah Krug Front Desk Manager

"Great location and good value"

4
09/03/2016

This was a first visit to Healdsburg and we got very lucky in finding the Best Western Dry Creek Inn. The hotel is easy to find and has a great location with a wonderful 1 mile lit walkway to downtown Healdsburg just nearby. Also a great market just across the road in case you should need anything. Our room was clean and comfortable, but we would upgrade to the newer part of the hotel in our next stay - for just a small increase at this time of year you get a much nicer room with a balcony so you can sit outside and enjoy a glass of wine!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review our property. We are beyond pleased that we have exceeded your expectations here at the Dry Creek Inn. We look forward to your next stay with us and do assure you it will be just as lovely! Sarah Krug Front Desk Manager

"Beautiful grounds & nice room"

5
08/03/2016

The Via Toscana rooms & building are very nice & better than expected! Wish it was not raining & cold, as we had planned to use the outdoor patio/fireplace area. I was not aware of the spa. It looked so tempting, however I forgot to bring a swimsuit. Plan to return for a future stay!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are very happy to hear that you enjoyed your stay so wonderfully. We strive for excellence and appreciate to hear that we have exceed that by all of the means. We look forward to your next stay to exceed your expectations again! Sarah Krug Front Desk Manager

"Great location and value"

5
06/03/2016

Have stayed here now several years in a row on our annual trip up the coast to Mendocino. Hotel is well appointed, clean, quiet, and a solid value in wine country. Would highly recommend it for short stays and a good home base.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, It is so wonderful to see that you enjoyed our property throughout. We have worked hard to make guests feel as if they are at home and comfortable. Thank you for such great feedback, we strive for excellence and see that we have achieved. I look forward to seeing you again! Sarah Krug Front Desk Manager

"Dry Creek resort, Healdsburg CA"

5
04/03/2016

This resort was a great stay. We loved the room it clean and the bed was very comfortable. The court yard was a great place to gather with our friends. The breakfast was good. The staff was friendly and helpful.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review our property. We are beyond pleased that we have exceeded your expectations here at the Dry Creek Inn. We look forward to your next stay with us and do assure you it will be just as lovely! Sarah Krug Front Desk Manager

"Hotel Review"

5
02/03/2016

Great location - close to a couple of wineries! Uber ride less than $10. Our room was clean and nicely decorated! Breakfast was good too! Hotel staff friendly and helpful! I would recommend this hotel to anyone!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank you for such a lovely review and being such a great guest. We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back. We would love to see you here again enjoying the property. Sarah Krug Front Desk Manager

"When in Rome"

5
28/02/2016

Last year the wife and I traveled up to Healdsburg on a whim after we were Sonoma'd out and we were so impressed that we thought we'd spend our entire yearly wine country pilgrammage in Healdsburg the following year. The one thing that remained the same though was staying at a Best Western. We've stayed at the Sonoma Best Western for 5 years, which i a hidden gem, and we thought it was only appropriate to stay at their sister property. Best Western Heealdsburg did't disappoint. First off the staff is amazing. I called prior to our arrival to make special arrangements to surprise the wife for our engagement anniversary and the staff made excellent recommendations and assisted with the plotting. The grounds are amazing with firepits and flowers. The little things like flowers and te cold water station didn't go unnoticed. The location was key, only a twenty minute walk to downtownn, next to a cafe, and easy access to the freeway. BTW if you don't fee like walking Lyft is more prevalent than Uber in town. Brreakfast was meh. But honestly what are you doing eating aat the hotel in this town. Also, th hotel coffee was surprsingly bueno. Let me sum it up by sying this. I'm writing this review on the flight home and we're already planning ou next trip back.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take the time to personally thank you for your review of our property. We are all so pleased to hear that you enjoyed your stay and will return! I very much look forward to your next stay here with us at the Dry Creek Inn. Sarah Krug Front Desk Manager

"Great Value and Great Surprise"

5
26/02/2016

We really loved our stay at the best western Dry Creek Inn. We had a nice room with a King size bed, fire place and Jacuzzi tub and a patio that led out to a beautiful courtyard. We sat there every night enjoying a glass of wine. It was so pretty with water flowing and many plants, trees and herbs surrounding you. Even the complimentary breakfast was good, you had many things to choose from eggs, bacon, waffles, cereal, different fruits and coffee, teas and Juices. It really helped to start your day in wine country. The front desk staff were also very friendly and helpful. It was a perfect stay

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are very happy to hear that you enjoyed your stay so wonderfully. We strive for excellence and appreciate to hear that we have exceed that by all of the means. We look forward to your next stay to exceed your expectations again! Sarah Krug Front Desk Manager

"Great location and value"

5
25/02/2016

Good size and nice rooms. Clean facility. Some road noise. There are two outdoor pools and an exercise room. Nice breakfast variety. Well worth the nightly lodging fee. Excellent location to downtown Healdsburg and wineries.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review our property. We are beyond pleased that we have exceeded your expectations here at the Dry Creek Inn. We look forward to your next stay with us and do assure you it will be just as lovely! Sarah Krug Front Desk Manager

"Great value and hotel"

5
24/02/2016

Wife and I stayed a few nights here to enjoy wine country and had a great experience. It's about a 5 minute drive from town center or maybe a 20-25 minute walk. There is a paved bike path on the left approximately 100 yards south of the hotel that you can use if you choose to walk. We walked to town in the rain with our dog and it was not too bad, although we are active people. There are a few wineries closer than town and a TON within a few minutes drive. One block from a coffee shop and an awesome natural foods market/store. The hotel itself is very clean and the rooms were recently remodeled. It is basically a motel so you may get a little neighbor noise but nothing so much that it caused an issue. We chose it based on price point and location (and dog-friendliness) and had a great experience.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for your lovely response on our property. Us here at Dry Creek Inn are very pleased to hear that you, your wife and your dog enjoyed your stay with us! We look forward to your return stay. Sarah Krug Front Desk Manager

"Nice pool and hot tub noisy room"

3
20/02/2016

The room we stayed in was on the third level and faced the highway which made the room very noisy. Everything was clean, but the water in the shower would not get very hot. The pool, hot tub, and outdoor fireplace in the 'Tuscany Villa' side were very nice. However the pool on the main side wasn't as clean and the second hot tub was out of order. The free breakfast offered scrambled eggs, sausage, waffles, pancakes, along with cereal, coffee, toast ect. Location was not walking distance, but still close to main shopping district in downtown.

"Not a happy camper!g"

2
19/02/2016

As Best Western Rewards members, we were very disappointed that once again we have been relegated to a poor room. After speaking to Eric, the manager, it was very clear that it doesn't matter what you request on line. He told me to call directly when I have a request (so what is the point of an online reservation?). He tried to convince me that Marriott (we are gold elite members of Marriot) and Best Weastern work in much the same way. When I disagreed with him, he turned his back on me and conveniently found himself turning to someone else. This would never have happened at a Marriot property. My husband and I have stayed here many times. So it was a quite a disappointment that during our last stay about two months ago, our online request for a certain room was not honored. Upon arrival we were told that rooms are assigned on a first come first come first serve basis despite what we had requested. Fast forward to today, we arrived at 3:30 in the afternoon and were given a room right on the Main Street. I immediately expressed my disapproval with the room and requested that we be changed to another room. Surprise! We were told that they were sold out and couldn't change anything. I reminded the staff of their first come first serve policy which they had enforced on my previous visit. I told them that there was an empty room near I ours and according to their policy we should have been reassigned to that room. This time I was told that it couldn't be changed because they did not know how many people were staying in the room. WHAT??? That question is asked every time a reservation is made online, on the phone or in person in the lobby. The "policy" is just being changed to fit the circumstances that best fit the hotel and not its loyal customers. It is now 9:15 pm. The previously mentioned room and a number of others on the same floor are still empty and I'm still listening to the traffic noise and the dog barking in the next room. This is a hotel that does not respect its loyal customers. Such a shame.... We will be looking for accommodations elsewhere for our bimonthly visits.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for completing ta review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry that we have been unable to honor any of your requests on your last stay and on any past reservations. Unfortunately, these are only requests and not guarantees. We always do our best to honor all requests, but on many occasions we are unable to do so, Especially, on our busy sold out weekends. I travel extensively on business myself and often fill out the request box located on all major hotel web sites. It is always clearly stated that I am making a request and it is not guaranteed. I found this same procedure to be true when calling the hotel direct. I regret you feel deceived in any manner. However, just because a room appears to be vacant, does not mean it is available. In most cases, that room is reserved by another guest. Requests are honored on a case by case basis, depending on availability. This is the standard practice at all major hotels. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete your review. Our team truly appreciates your loyalty to our hotel and Best Western. We hope to see you again soon. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Nice hotel, affordable prices for Sonoma!"

4
19/02/2016

Spent two nights and loved the accommodations! Only a short, probably 5 or 10 minute, drive to the square which is especially convenient. Didn't have breakfast here, dined elsewhere, but would definitely stay again. Also, loved the fact that it's located right off 101 which is nice when touring wineries.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take the time to personally thank you for your review of our property. We are all so pleased to hear that you enjoyed your stay and will return! I very much look forward to your next stay here with us at the Dry Creek Inn. Sarah Krug Front Desk Manager

"Simple and Convenient"

3
19/02/2016

Stayed here one night earlier this week while on a business trip. Room was Ok but it was a little noisy since facing the main road/Adele diner. Bathroom was dated and some fixtures were not in the best shape. Breakfast was ok. Nice fire pit and lounging area on the property. Conveniently located by 101 and provides access to area wineries.

"Best breakfast and pool in the wine country!"

5
18/02/2016

Whether you drive up for 1-2 nights as a staycation from the Bay Area or are enroute to another destination, you will not be disappointed. They often offer coupons to stay in the main hotel or the more upscale section, both with access to the pool, jacuzzi and hot breakfast. Convenient location to Hwy 101 and wineries or biking roads. The beds are all new and the MOST comfortable I have ever seen! Simple restaurant is next door. Great restaurants and wine tasting in town 1 mile away. I will return for sure!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are very happy to hear that you enjoyed your stay so wonderfully. We strive for excellence and appreciate to hear that we have exceed that by all of the means. We look forward to your next stay to exceed your expectations again! Sarah Krug Front Desk Manager

"Simple, Convenient & Better than Expected"

4
17/02/2016

Nice hotel right off the freeway in wine country. Good location for restaurants, etc. Rooms are nice although access is from outside (not enclosed). Nice fire pit to have a glass of wine in the evening provides opportunity to share wine country stories with fellow guests. Small Continental Breakfast included. Would stay here again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am very pleased to hear that you enjoyed our new fire pit, it has been such a great asset to the hotel by many means. Us here at the Dry Creek Inn look forward to your next stay when you do come and visit Wine Country again! Sarah Krug Front Desk Manager

"Wine fun"

3
16/02/2016

The hotel its self ..not bad...lovely fire pit to sit around, and the evening was beautiful. Went to the hot tub and enjoyed talking with other guests...however went to leave and there were postage size towels to dry off with and no robes in the room...also being in the wine country there was no wine opener.nor glasses to drink from. Overall a nice place to stay for one night

"Great trip to wine country"

4
16/02/2016

This is a great location. I have stayed here one other time. It is so convenient to all the wineries in the area. It is a fantastic value for the money. The rooms in the newer portion of the hotel are as nice as any you can find.

"Exceeds expectations"

5
15/02/2016

We generally like Best Western Hotels, but this location is a cut above some. The staff is friendly and proficient. The breakfast room is clean and welcoming. The grounds are tidy and well maintained. There is a good coffee shop, "Adele's" steps away, and a gas station on the corner. Freeway access is nearby, and the town itself is charming. This hotel offers a fitness room, swimming pool, hot tubs, and sauna. The rooms with two queen beds have been recently refurbished.

"lovely roon"

5
14/02/2016

loved everything except staff unaware that hot tub not working in building and other one was besides that was great and great price the décor is beautiful and the room was great. the location was perfect

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on our property. We are very pleased to hear that you enjoyed the hotel and the décor, as we did just do a very large renovation. I would though, like to sincerely apologize about the incident with the hot tub and the staff. Although, I do thank you for bringing it to my attention so I can investigate this situation. We look forward to your next stay with us at the Dry Creek Inn. Sarah Krug Front Desk Manager.

"Good motel for the location"

3
09/02/2016

Motel was clean, beds were comfortable, staff was friendly and a good value for the location. A lot of people complained about the cleanliness and quality of this place in their reviews so I'll admit I was a little worried before coming here but everything turned out just fine. I think the other reviewers could have been looking for the Hyatt/Ritz at Motel 6 prices. It's a Best-Western, it's cheap, it's older and it's NOT a 4 or 5 star hotel so don't expect to get those amenities so if you come in expecting a clean place to stay you'll get just that. It is better than staying at some bug-infested hotel or a crummy motel and the staff is very friendly and helpful even when there is a long line of people waiting to check-in. They have a free breakfast buffet, which I didn't try since there is so much great food in the area so i'd rather not have pre-made waffle mix and I'm really picky about my coffee but I heard it's decent from others at the hotel. They have a heated pool, hot tub and charging stations if you've got an electric car. The location is in a weird part of town next to a gas station, small wineries and other B&B's but Healdsburg isn't that big so you'll get to the center of town in 5 min, Napa/Sonoma/Alexander Valley in about an hour and Santa Rosa in 15 min.

"Great wine country location"

5
06/02/2016

This is the second time we've stayed at this location, both times were enjoyable. Recommend the terrace area, very quiet and the rooms are new. Breakfast was typical BW. Hot tub was nice, laid out so it was segregated from the pool which limited kids.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank YOU for such a lovely review and being such a great guest. We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back. We would love to see you here again enjoying the property. Sincerely, Aaron Krug President and General Manager

"bang for your buck"

4
05/02/2016

I was happy that they didn't have a min. night stay. Was able to book a Sat. night at short notice. Good location for wine tasting. Free parking. Breakfast was just ok but included. Big rooms. Big bathrooms. Dog friendly.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank YOU for such a lovely review and being such a great guest. We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back and bring your pet with you again.. We would love to see you here again enjoying the property. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Good Value"

4
04/02/2016

We stayed two nights. The room appeared to have been updated in the recent past. The beds were comfortable. There was good water pressure. The WiFi was fast and stayed connected. We were there on a Groupon which for our stay made this an exceptional value--a savings of almost 50%. The free breakfast was not very good except for the fruit, yogurt and waffles. But a free breakfast is not why we stayed here. This was the first time I had seen a pancake machine. It was interesting to push a button and two minutes later have a pancake drop out. It was thin and tough so I only took a couple bites.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to take this time to thank you very much for your wonderful review. We are so pleased to hear you had such a lovely stay at our property and do hope to see you back very soon. As for the pancakes, my deep apologies they were not up to par. We appreciate the feedback and will look into the issue at hand with the pancakes. Again, we look forward to seeing you again soon. Sarah Krug Front Desk Manager

"Visit to wine country"

5
04/02/2016

This place is AWESOME. Rooms are cozy and very clean. The staff were very friendly and helpful. Nice breakfast daily. We will come back to stay next time we come to Healdsburg. The prices are very reasonable and you are close to everything. Great Tuscany feel :) Thank you all :)

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We would like to thank YOU for such a lovely review and being such a great guest. We are all pleased to hear how much you enjoyed our property and that we did exceed your expectations. Please, do come back. We would love to see you here again enjoying the property. Sarah Krug Front Desk Manager

"BeaUUUtiful and Welcoming"

5
03/02/2016

My son and I stayed here one night in late January. Rooms were very pretty and clean, but grounds were spectacular. Free breakfast was above average. Staff was friendly. I would Absoluely stay here again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, It is so wonderful to see that you enjoyed our property throughout. We have worked hard to make guests feel as if they are at home and comfortable. Thank you for such great feedback, we strive for excellence and see that we have achieved. I look forward to seeing you again! Sarah Krug Front Desk Manager

"Good value friendly hotel"

3
03/02/2016

Healdsburg is a growing destination and hotel prices are high for the size of the town. Dry Creek Inn is a great value choice for the location. Service is friendly and it has all the amenities you would expect from a middle range hotel. The rooms are spacious and clean, even if the fitout shows some age. A good place to stay.

"Great price, excellent value."

4
03/02/2016

Try and get in the new building as Casa Sienna is older and a little dated. I was in the older building but walked to the new building for the daily very good breakfast. Nice spacious breakfast room. 2 heated pools and a good fitness room. Some of the best front desk staff I have ever dealt with. Super friendly and very accommodating. I was on a Groupon and it was a great price but I was treated as an honoured guest. Dog friendly hotel. The grounds are very well kept and the 4 or 5 fountains were a nice touch. Central location for dining and wine touring.

"Watch out...good location and good price but !!!!"

2
31/01/2016

The hotel is old and needs updating. The carpet has not been cleaned in years. My white running socks were so filthy after just one night that i threw them away. There were bugs on the desk each morning as we used the WiFi. Hopefully they will not one day appear in the beds. This hotel is in a great location and the people there are very friendly. They do what they can....the price is right but you only get location, location, location.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry your room carpet was dirty, That is unacceptable. The carpets are on a scheduled cleaning rotation and are cleaned on a regular basis. Your comments will be forwarded to our Executive Houskeeper and Chief Enginneer, in order to make the nessessary corrections. I apologize for the inconvenience. Additionally, I regret you felt our hotel was outdated. Last spring we invested over $1 million to refresh all our Casa Siena rooms. The refresh included, all new room furniture, new mattresses, all new granite countertop and bathroom fixtures, the installation of plantation shutters and black out curtain along with a frosted door for privacy separating the guest room from the vanity area. Therefore, I am suprised you felt our hotel is outdated. On a positive note, with respect to your comments about our Guest Service team, Thank you! I will share them with my Team Managers. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and Best Western.. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"5 Star Service! Clean, Stylish & Reasonable!"

5
31/01/2016

This place is the whole package. Friendly helpful staff..even helped us with a rebill so my friend could charge the room I paid for in advance. Got us adjoining rooms which made it almost suite-like so my 2 friends and I could socialize yet not share a single bathroom. Incredibly clean, well kept and convenient. Don't miss th he free breakfast. Good and not fancy so you can move on to your wine tours! We'll be back!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for such a lovely review on our property. I am beyond pleased to hear that we have exceeded your expectations in every way possible. We do strive for excellence and are very pleased to hear we have accomplished this. We look forward to your next stay with us! \\ Sarah Krug Front Desk Manager

"Good Choice"

4
29/01/2016

Good location in Healdsburg, motel with upscale feel. Since it was winter the fireplace in the room was nice, although not very warming, but the room heat did a good job. Decor is beautiful. I feel the room was clean. There was a special security gate restricting access to the rooms to roomkey holders. Breakfast adequate, coffee good. Crowded place it seems . Outdoor pool and patios. The place met our needs for wine touring ( location wise). I would recommend.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on our property. We are very pleased to hear that you have enjoyed your stay and the hotel so much! I look forward to you next stay and for us to exceed your expectations even more. Thank you, Sarah Krug Front Desk Manager

"Hotel review"

3
26/01/2016

Rooms clean and breakfast good. Location near Big John's is convenient. Only complaints were TV reception was poor at times and bathroom floor too slick for someone on crutches and I was in a handicap room.

"Comfortable, clean place"

4
25/01/2016

Good things, beds were very comfortable and a nice shower. The room was larger than most. The woman at the front desk was pleasant, but not very helpful. The other staff were very nice though. I am not sure if I would stay here again, but also not sure I wouldn't...it was just ok.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review our property. I am so pleased to hear that you have enjoyed the room and the beds. On another note, I would like to take the time to apologize about our Guest Service Agent not being helpful. We do strive is great customer service and these kind of reviews do help us with improvement in everyway. We appreciate you taking the time to let us know. I do hope to see you back again in the future to better your experience with our Front Desk Staff. Sarah Krug Front Desk Manager

"Noisy, limited parking and breakfast choices "

3
23/01/2016

Pros: Less than 10 min drive to town center. Reasonable price. Had rooms available for the same day booking. Cons: Thin walls and roof lets all noise though. Lots of drunk loud people Difficult to find parking close to your room. Limited breakfast choices, staff was no help. The guy at the door was more of a bouncer than host. Slammed closed the door exactly at 10am.

"Needs Work"

3
22/01/2016

We were hoping this hotel would be with in walking distance of this pretty little town but it is definitely not. Some may find it more convenient to the highway but the intersection is a very busy one. We stayed in the newer part which is still under construction or perhaps just being repaired but it ruined the view from our balcony and we were not very excited to step out and see workmen peering back at us. The room was a little tired and dark but comfortable enough. Breakfast was good.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy to see you enjoyed our complimentary hot breakfast. We have been making changes to improve it, based on past guest comments. It's nice to hear we are making progress. Our hotel is located 1.1 miles from the renowned Healdsburg Plaza. We do publicize this fact in all our advertising campaigns. Due to our convenient location and easy access, our guests enjoy a cost savings on their room anywhere from $200-$400 per night, as compared to the luxury hotels located on the plaza. Additionally, located just 100 yards from our hotel is a well lite waking path that takes our guests to Downtown Healdsburg, with a nice 20-25 minute walk. Many of our guests take advantage of the walking path and enjoy their experience. At the current time we are upgrading the interior of our covered hot tub, in the Tuscan Piazza with a beautiful hand painted mural. I regret this upgrade to our hotel left you with a bad feeling and inconvenienced you in anyway. We are always looking for ways to improve and add to our guests experience. Once again, thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and Best Western.. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn http://www.tripadvisor.com/ShowUserReviews-g32482-d77196-r341855992-BEST_WESTERN_Dry_Creek_Inn-Healdsburg_Sonoma_County_California.html#

"Wine tasting tour"

3
20/01/2016

Have never been to the wine country for a multiple tasting tour. Not that we indulge regularly but such a great time of year to do a road trip. Reviews were average to great for this property. I give them an average rating. Rooms are dated, but clrsn. They need to update at least lighting so that there are not cords hanging from the wall sockets across the wall. Need lamps that you can plug into instead of unplugging the lamp so you can use outlet to plug in electronics of own. Bring a multiplier if you stay. Breakfast is great when it is offered. Really appreciate this feature for many establishments. However, reheated eggs, sausage, dry muffins.... Nothing really fresh. Fruit was good. Coffee good. We will go out to breakfast next time.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy to see your room was cleaned to perfection by my housekeeping staff. We do take pride in the cleanliness of our hotel. I am sorry you felt our hotel was outdated, as last spring we invested over $1 million to refresh all our Casa Siena rooms. The refresh included, all new room furniture, new mattresses, the installation of plantation shutters and black out curtain along with a frosted door for privacy separating the guest room from the vanity area. The final piece of our refresh is the lighting. Our new lighting was ordered back in September of 2015. However, due to large demand for the product and production delays we have yet to receive our order. I agree the lighting needs to updated and modernized. Which should occur just as soon as our shipment arrives. We hope you will come back and see us again soon, when our refresh project is 100% complete. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and Best Western.. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Ok, but tired"

3
18/01/2016

We've stayed here before but I didn't remember it being so tired-looking and in need of an update. Room was clean but dreary, not inviting. Clerks at desk seemed uninvolved with guests. Was not initially greeted on arrival. When we had to change rooms, I had to come down to get the new key, they did not send someone up, even through there were two people at the desk.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy to see your room was cleaned to perfection by my housekeeping staff. We do take pride in the cleanliness of our hotel. I am sorry you felt our hotel was dreary and outdated, as last spring we invested over $1 million to refresh all our Casa Siena rooms. The refresh included, all new room furniture, new mattresses, the installation of plantation shutters and black out curtain along with a frosted door for privacy separating the guest room from the vanity area. With respect to your comments about our Guest Service Agent team, I will share them with my Front Office Managers. We will use your comments as a training tool, in order to improve our level of our customer service. In the hotel business, there is no excuse for poor Customer Service. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and Best Western.. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Great location but..."

4
16/01/2016

My husband and I stayed here for our anniversary and had a great time. The breakfast was very good with a large assortment of food and drinks. Our room was comfortable but my husband is handicap so we had room 105. Well 105 shares a wall with 103, the 24 hour fitness center and it's TV which hangs on the wall. The treadmill is also next to the wall. At 10 pm a couple began their 45 minute routine with the TV blaring. I asked them to turn it down which they did but the banging from the treadmill is loud. Staff is friendly and rates are reasonable. Would stay again, just not in 105. Also, for wine tasting and you don't want to drive try Kim's wine tours. We had Jeanette and she was great, very helpful and knowledgeable.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review out property. We are pleased to hear you enjoyed the hotel and your stay. I would like to sincerely apologize about the noise coming from the fitness room. During your next stay, we will be sure to get you into a room further away, so this disturbance does not occur again. We look forward to your next arrival. Sarah Krug Front Desk Manager

"Weekend of Wine Tasting in Sonoma County"

4
13/01/2016

I am largely a fan of the Best Western Brand of properties, especially the Plus. This is not a "plus" property but is still OK. The location is great if you want to be sort of in the center of Alexander and the Russian River Valley and still close to Healdsburg. The price is definitely much cheaper than staying down town Healdsburg. I requested the newer building and it was very nice. They have a great free breakfast and a very nice pool if you go in the summer. There is a restaurant right next to the hotel that shares the parking lot as well (I did not try it so have nothing to say about it). I would stay here again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I am pleased to hear you have enjoyed our property so much, enough to where you will return! I very much look forward to your next stay to give you another wonderful experience. We look forward to seeing you again!! Sarah Krug Front Desk Manager

"A Great Hotel if You are Hard of Hearing"

3
11/01/2016

This hotel is in a great location for visiting the wineries in the area and the staff is very friendly but the rooms located across from Adele's Restaurant and the busy highway can be a challenge. If you stay here, ask for a room with even numbers if your room is in the wing that holds the lobby. These rooms face an inner courtyard. The odd numbered rooms face the restaurant's parking lot and highway. Let me give you a couple of examples of just how thin the walls are in these rooms. At about 7 AM I could hear a small baby crying in the next room. Even worse, later that evening, I could hear how babies are made. More soundproofing, please! The wall-mounted heating system above the window is a mixed blessing . When it starts up, as it does every 40 minutes or so, it sounds like a 747 jet engine coming to life. Well, at least you don't hear those other disturbing noises while this is happening. Those in the know ask for one of the rooms that cost a little more, have a fireplace in the room, and is in the back area of the hotel. You should too.

"Just worn out"

3
07/01/2016

We have stayed here several times over a few years. It never seems as nice as it should. The rooms feel worn out. There are never enough places for people to eat breakfast; however, the staff is friendly and suggests that it's all right to take food back to the rooms. However, the location is close to vineyards and within easy driving distance to cafes and coffee shops on the Healdsburg Plaza. It is much more affordable than other Healdsburg hotels and is okay for this price.

"Ugh--don't eat the breakfast"

3
05/01/2016

We paid for an upgraded room. It was ok, comfy bed, although the shower is the size of a closet. They tout a hot continental breakfast, stay away from the "hot" stuff--frozen scrambled eggs microwaved and dumped in a warmer, same with the bacon/sausage. We had a room on the ground floor, and whoever was in the room above us was up early every morning moving around--ceiling doesn't buffer the noise.

"Enjoyable Stay with Pleasant Staff"

4
04/01/2016

Everyone was very helpful and professional. Location was great as it's only about a 5 minute drive to downtown square. If it were not so cold on our stay, it would have been a nice walkCheck in and out was easy and quick without any issues. Our room was nice and relaxing. The only issues were that the air vent in bathroom looked dirty and eggs at breakfast were clearly powdered eggs.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your wonderful review on our property. We are pleased to hear that you have enjoyed our hotel as well as our staff. I look forward to seeing you again at our property. Sarah Krug Front Desk Manager

"Not recommended for the disabled"

3
03/01/2016

Not at all set up for people with physical limitations or who are short as the beds were very high & the pillows way too thick and uncomfortable. Also, the tv didn't work at all, although one of my family members did get it replaced & the printed guide to the channels didn't match the channels on the screen. The bathroom was set up poorly with no place to set anything. There was just a tiny wash basin, although the room was huge.

"Nice location and great price!"

5
01/01/2016

This hotel is in a great location. Only a few minutes to drive downtown. The downtown area had plenty of parking. The hotel sits directly off the highway (you won't notice it's there) but also on the road leading to all the Dry Creek Road vineyards. Very convenient. The room was comfortable, clean, and spacious. The door to the room opens directly to the outside. Some of the other reviews touched upon the tub and fireplace. Our bathroom also had a separate shower. It seemed as if all the furniture was brand new. It is nice they offer breakfast, but grab a tea/coffee/drink/ or fruit and head out to a real breakfast place.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are beyond pleased to hear you have enjoyed your stay so thoroughly and also have noticed our new furniture. We look forward to your next stay with us at the Dry Creek Inn. Thank you! Sarah Krug Front Desk Manager

"Lovely time in Healdsburg, CA"

5
31/12/2015

We enjoyed our three nights at this hotel. The ambiance was great and the amenities made the stay memorable. Out room had a fireplace and jetted tub and the bed was extremely comfortable with high quality linens and bedding. Overall, this was a very nice stay.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for your lovely review on our property, it is always so wonderful to hear how much our guests have enjoyed their stay. We look forward to your next stay and to exceed your expectations even more. Sarah Krug Front Desk Manager

"Lovely hotel in beautiful area"

4
31/12/2015

Stayed here between Christmas and the new year. It's a pretty hotel and from what I can tell, even more pleasant in the summer. There are two pools and very nice outdoor seating areas that we could not take advantage of due to the cold weather. I enjoyed the hotel enough to return. We did not have a deluxe room, but the standard room was great. Very nice, comfortable bed, air conditioner and heating unit in the room. Blow dryer, coffee maker with complimentary coffee, iron/ironing board, refrigerator, safe, desk, free wifi, plus extra outlets on the desk for computers, tablets and phones. Breakfast was included. I eat a plant based diet and the choices were limited, but my partner enjoyed the eggs and bacon immensely. Did not see nut milks for coffee/cereal. If you're a vegetarian, it might be disappointing. However, there is a market walking distance to the hotel (Big Johns) and they have everything you could possibly want. With a refrigerator in the room, it's all good. There's a fitness center. Two treadmills, one elliptical, one stationary bike, and a weight machine that allows you to work legs, chest, abs. There's a bathroom with shower in the exercise room. The lobby serves complimentary coffee/decaf/and tea all day. The staff, with the exception of one person was super friendly and helpful. Anna, in housekeeping went out of her way to be helpful and kind. There's a gas station next to the hotel, as well as a restaurant, which we did not try. The location is great. Very close to downtown. Perhaps not close enough to walk, but it's a short drive. It's close to the freeway. The hotel is pet friendly. I saw several families with dogs. The style of the building is a Tuscan Villa and it's well decorated to match. It's one of the most attractive Best Westerns I've stayed in and I've stayed in them all over the country and the world. For all that it offers, it's incredibly reasonably priced, especially with the Triple A discount. I recommend it.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We so beyond pleased to hear what a great time you had at the Dry Creek Inn! Thank you for taking the time to review our property. We look forward to you return visit and hopefully you can make it during the warmer months. Sarah Krug Front Desk Manager

"excellent hotel and great value"

5
31/12/2015

Spent 1 night here with my family on our way through the Russian River Valley and to visit the Armstrong Redwood State Reserve near Guerneville. This hotel is led by people who care about customer experience: the free breakfast was excellent, the rooms are large and clean, and the hotel is right near the Interstate, which allows for convenient departure and arrival. The price is affordable too, highly recommend!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally take the time to thank you for the lovely response you have left about our property. We are always so pleased to hear about guests positive experiences. It is great to hear you see our passion for customer service/experience. I look forward to your next stay!! Sarah Krug Front Desk Manager

"Always a pleasant stay"

5
31/12/2015

Great location and pleasant rooms, particularly the Tuscan Villa section. Within easy walking distance of a good coffee shop, restaurants and wine tasting rooms downtown Healdsburg. Easy access to the highway, hiking trails, cycling and wineries. The outdoor air compressor on the balcony of the Tuscan rooms is irritating and it takes a while to heat the rooms when outside temps are low. Hotel staff are very pleasant and it has the best included continental breakfast I've seen at a hotel.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I am so pleased to hear about your wonderful stay at the Dry Creek Inn. We strive for excellence in everyway. At the same time, we do apologize sincerely about the air compressor and we will make sure to look into this right away! We look forward to your next stay in the Wine Country. Sarah Krug Front Desk Manager

"Take the dogs, get great value and enjoy the Russian River Valley wines."

4
30/12/2015

Ask for a Toscana Room - the newer section of this Best Wester - with fireplace & jet tub. Dogs allowed! Good value allowing sufficient budget for nice meals & wine tasting. We dined at Valette & Willys - both good. Hartford Family tasting room in Healdsburg was nice as well as a few others off off Dry Creek. Loved the Pinot Noir tasting at Ferrari Carrano which has beautiful grounds! Nice value priced Best Western with jaccuzi, sauna & steamroom. Breakfast included.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your lovely review of our property. I am very pleased to hear you have enjoyed your stay thoroughly and do hope we exceeded your expectations. I look forward to seeing you again in the near future. Sarah Krug Front Desk Manager

"Beautiful large clean comfy rooms!"

5
30/12/2015

Our room was great...it was large, well decorated, clean, and had nice comfy beds...I wish all motel rooms were exactly like this one! The bathroom area had a nice sliding door that either makes the bathroom sink area part of the room, or, if you want privacy, one just slides it shut. Hotel service was also excellent...we asked for extra towells and they brought them to our room within five minutes! They promote a "full" breakfast however, although nice, is not really that special. Their breakfast has all the regular motel breakfast stuff, but they just add sausage (or bacon) and that yellow stuff they call scrambled eggs. Coffee is instant coffee.

"Nice hotel"

4
28/12/2015

We have stayed in this hotel in the past and chose to stay again on this trip to California. The room was clean and comfortable, but the price seemed a little high for the room we were given. Much nicer room on our last visit. The breakfast is great and the staff was very friendly.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I am very pleased to hear you have thoroughly enjoyed our property in all aspects. It is always so great to hear that so many of our guests are repeat customers. We look forward to your next stay! Sarah Krug Front Desk Manager

"Clean, very good value"

4
27/12/2015

We stayed 2 nights at the Dry Creek Inn, Healdsburg, CA. Extremely nice staff, clean rooms, animal friendly, even gave us a treat bag filled with doggie toys. VERY comfortable bed. There was no designated "doggie" area that I could find but there was plenty of walking areas nearby. Pretty quiet considering the location near the freeway. Breakfast had typical choices but was clean and well stocked. Room was clean and nicely furnished.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are so pleased to hear that you and your pet enjoyed your stay with us at the Dry Creek Inn. It is always so wonderful to hear that we have exceeded your expectations. We greatly look forward to your next stay with us, and your dogs too!! Sarah Krug Front Desk Manager

"Big Room, Very Clean"

4
25/12/2015

We had two rooms for a family trip. Both were very clean, big and had very comfortable beds. The complimentary breakfast was very good too. I will go stay there again. The price was very good and we were a short drive to downtown.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a wonderful review about our property. We are pleased to hear that you will return with us in the future. We look forward to seeing you very soon. Sarah Krug Front Desk Manager

"Remodeled and Updated Upscale Chain Hotel near Downtown"

5
25/12/2015

The Dry Creek Inn has been completely updated with new carpets, beds, bedding, furniture, and bathrooms. There's a large desk,armoire, couch, king or queen size bed, big TV, refrigerator and chest of drawers. Guest laundry, fitness center and a large heated swimming pool are conveniently located in the innAdjacent to the Krug Event Center, which is owned by the Dry Creek Inn, a large breakfast area can accommodate up to eighty people, plus outdoor gardens, fire pits, extra seating, and ample parking. Minutes to US Highway 101 and hundreds of wineries and five minutes to downtown where you can spend a whole of money for a fancy hotel. Down the street is Big John's Supermarket that specializes in local foods, organic or not, wines, cheeses and every grocery item you can image. They also have large food bars and buffets that enable you to grab breakfast, lunch or dinner.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally take the time to thank you for such a lovely review about our property and all the updates we have done. it is always wonderful to hear that guests have noticed and are enjoying all. I do look forward to your next stay!! Sarah Krug Front Desk Manager

"Disinterested"

2
23/12/2015

Best Western is VERY convenient to the 101 and Dry Creek Valley Road. It is also close to Healdsburg's best grocery store, Big John's. Wild Sage, a really good deli is across the street and Adel's, a classic short order restaurant is next door. It is a 20 minute walk to downtown Healdsburg along the relatively newly opened walking and cycling path along Foss Creek, which begins just across Grove Street. The staff at the Best Western (front desk and breakfast room attendants) could not have been nicer. The hotel, itself is a bit of a let down. It is tired and close to three busy streets. The lobby is no more than that, a lobby. Rooms are arranged over three floors in two separate buildings with exterior corridors. It is of light construction, so if you are up for it, stay on the top floor. The room safe did not work during our 4 night visit. Four times the receptionist reported the fault to maintenance, but no effort was made to repair the damaged safe. here is only one waste basket in the room (in the bathroom) and no provision for recycling. The Fitness Facility is miserable. Small, dark, poorly equipped and rarely cleaned or maintained by the looks of things. Healdsburg lacks competition in the mid to low end hotel inventory department. Best Western just does not have to do more and stays pretty much sold out. Sad.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will share your comments with my team, so they can review them and make the nessessary improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Hidden Gem"

5
23/12/2015

While Best Westerns have historically been a bit "downscale," this venue has always impressed and continually works to upgrade its facilities. I've been staying here nearly 20 years now. It isn't downtown on Healdsburg Square, but it is easily walkable, especially now that the bike path has been extended nearly to the hotel (about 50 meters away?). A MUCH more affordable than anything in town ... so you can spend your $$$ on food and wine!

"Convenient for wine tasting but room was lacking "

3
23/12/2015

My family stayed at this hotel to do wine tasting at nearby places. We were excited by the Tuscan feel of the hotel we saw in photos and thought the hotel must be "better than the average Best Western." While that's true, we found our room and section of the hotel disappointing. I suspect the Tuscan feel was layered on top of an older hotel. If you look carefully you can see evidence that the hotel was perhaps outdated and a remodel makes for what you see today. It would be an overstatement to say this is like "putting lipstick on a pig," but the pictures I'm including show some of the lack of attention to detail in the hotel improvements. If you stay at this hotel be sure to ask for a room in the section of the hotel where breakfast is held - I.e. Not in the section where reception is located. Our understanding is the reception area rooms are less impressive. Because it was raining during our stay we did not get a chance to use the pool or seating area with a fire pit. However, both looked quite nice for relaxing. The breakfast included with your stay is pretty good and includes waffles, pancakes, eggs, and pastries. If you're looking for an affordable place to use as a jumping off point for area wine tasting then this is a fine option, but don't go into your stay thinking the hotel is the least bit luxurious. Also he sure to request a room in the newer section of the hotel.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Great Stay"

5
21/12/2015

Beautiful rooms, less than 6 minutes away from downtown Healdsburg. The facilities were clean, the staff friendly & helpful. Selfishly I'd rather keep this gem a secret but they definitely deserve the props. My friends and I loved this trip and will be back again for our next wine club pickups!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally take this time to thank you for your wonderful review on our property. We thrive for excellence and seem to be doing as planned. I look forward to your next stay and to hope it is just as perfect as your last. Sarah Krug Front Desk Manager

"Great Value in Wine country"

5
15/12/2015

Always head here when traveling with the dog. All the amenities at a reasonable price, close to good eats and some great wines. Close to several important wine areas, and the town is small but sophisticated.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I am so pleased to hear you and your dog had a great stay at our property. It is always so wonderful hearing such great things. Thank you for your lovely review, we look forward to seeing you soon. Sarah Krug Front Desk Manager

"Cozy Inn"

5
15/12/2015

This is a cozy, well run and well maintained Inn. We are coming back to it this week for a two day stay. Each afternoon tea and coffee and pastries are served. We have sent a number of our friends to stay at the Inn and they all had positive feedback.

"Good price and decent room in H'burg"

4
14/12/2015

The hotel is a rather pedestrian Best Western, located right off of Highway 101. Fortunately, it is also adjacent to a quiet street that goes right into downtown Healdsburg and its parking area, so the hotel is really very convenient to dining and shopping in Healdsburg. It is really too far to walk into town for dinner, particularly in winter when it gets dark, but the drive and parking are easy. We stayed in a Tuscan room over a weekend. Maybe we were lucky, based on other reviews, but we had a quite nice room and a pleasant stay for a good price. The reception was pleasant and ably staffed, and both check-in and –out were fast and easy. After reading through their room information, we requested and received a winery map. Again, after asking, we received a few tasting vouchers (usually good for 2-for-1 tastings) at a couple of wineries. A pleasant exchange with the staff went a long way. The so-called villas on the Tuscan side undoubtedly are much nicer than the other section of the hotel, which is a bit more squeezed in with smaller rooms. The rooms on the Tuscan side (2-story with an elevator) are arranged around a central courtyard with a hot tub. The pool and hot tub for the entire hotel is in an area adjacent to the parking area, and it was always busy with lots of kids (the hotel appeared very full based on the parking lot). Our room had a small patio with a small table and 2 chairs. The patio looks out onto the courtyard, but it also looks out onto the walkway or patios for the other rooms, so there is no privacy on your patio. There are security doors at each entry to the Tuscan complex that you access with your room key. There was a small entry area to the room that was adjacent to the outer section of the bathroom, which consisted of a double vanity and a large whirlpool bath. There was a pocket door to the interior of the bathroom, which housed a toilet and tiny shower in a closet area. There was not much privacy since our pocket door was broken and there are louvers from the vanity/tub area into the bedroom. Fortunately, we were just a couple and the lack of privacy was not a big issue. There was a king bed with 2 nightstands, a safe, coffee maker (no tea), chair with an ottoman, a dresser area with a small refrigerator, and a desk with a chair. Amenities were fine, including robes, a couple of free waters, and free WiFi (at least with Best Western membership). There was a large, fully operational TV, and a gas fireplace. The room was definitely showing wear and tear, but it was functional (except for the bathroom pocket door). We found the bed very comfortable, and had no issues with noise from rowdy guests on either of two nights, despite our stay being over a weekend. We even slept with the sliding glass door to the courtyard open so we could hear the soothing murmur of the fountain outside in the courtyard. We did hear a few people get loud, but just for a short time, so we could understand if there was a wedding party in the courtyard, it would be very loud in all the rooms. Outside the Tuscan block, there was a nice firepit and table/chairs that made for a cozy gathering place in the evening to talk over a bottle of wine. On the Friday night we were there, there was a wine tasting at 4 or 4:30 in the Tuscan area, although it did not seem well publicized. As noted in other reviews, the breakfast is merely adequate. There is a large room in the Tuscan area for the entire hotel, so it gets very busy with lots of people and kids. It is the usual continental style offerings with coffee/tea, juice, muffins, bagels, a waffle machine, a pancake machine (that wasn't working), yogurt, fruit, and pastries. The hot offering was the same both mornings: instant scrambled eggs and sausage links. One morning was enough for us, so we skipped the second morning and had lunch in town. All in all, we could recommend this hotel for its price in wine country, realizing that you could get unlucky with a noisy party, particularly on the weekend.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for your lovely review on the property. We are so pleased to hear you enjoyed your stay as well as the hotel in general. I am looking forward to you next stay!! Sarah Krug Front Desk Manager

"Luxurious midweek stay"

5
09/12/2015

Landed at the Dry Creek Inn during a NoCal job search. Got a beautiful spacious king room with fireplace and jacuzzi, plush linens, beautiful courtyard. Quiet and great price due to the off-season (November). Staff was friendly and complimentary breakfast had lots of variety. Convenient location right off Hwy 101 makes it minutes from anywhere in Napa/Sonoma wine country. Wild Sage Delicatessen across the street provides wonderful deli-style meals and bottles of wine. Healdsburg is one of my favorite cities in the area, full of restaurants and shops. I will stay at the Dry Creek Inn the next time I am in town.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are so pleased to hear how much you enjoyed our property! We strive for excellence and have met our goal in your regards. We look forward to your next stay! Have a great Holiday Season Sarah Krug Front Desk Manager

"Large, comfy room"

5
07/12/2015

Delighted with the king-size bed with extra area with a love seat and desk. Plenty of outlets. Loved the external opaque sliding door between sleeping area and bathroom. It allowed a soft, diffused light for our sleeping hours and added privacy. Next to Hwy. 101 with easy access to downtown Healdsburg. Good value with on-site restaurant and full breakfast.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for taking the time to write such a wonderful review about our property. I am pleased to hear how much you enjoyed your stay. It is so great to hear that our new additions to the rooms are working so greatly. We look forward to your next stay! Sarah Krug Front Desk Manager

"A little taste of faux Tuscany in California Wine Country"

4
05/12/2015

I am not sure why this place earned such negative reviews from others. As a frequent guest of Best Western, I would rate this hotel as representative of an unusual, but good representative of the chain. The room was clean and comfortable. There are two buildings, the older three story building and the newer, "Tuscan" building. I requested and was assigned a first floor dog friendly room. The dog charge was a whopping $30, but paled in comparison to the $50 for the Tuscan building. My dog got a few toys and a collapsible water bowl for her fare. The breakfast was Best Western ordinary- lots of carbs, bagels, waffles, etc. and horrible scrambled eggs

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are pleased to hear you enjoyed our property the way that you did, we strive for cleanliness and comfort. So great to hear you brought your dog with you, we do hope she enjoyed her gifts upon arrival. I look forward to your next stay with us at the Dry Creek Inn!! Sarah Krug Front Desk Manager

"A Little Noisy, but Otherwise Fine Place"

4
02/12/2015

Check-in was quick and easy. Wi-fi was very good. Never used TV/cable. Noisy neighbors could easily be heard through the thin walls. Breakfast area nice and roomy with plenty of seating. Menu items were a tad limited, but most common breakfast items available and good quality.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, First off, I would like to apologize for the noisy neighbors you did have. Please, next time let the Front Desk Staff know and they will be more than happy to control that situation for you. It is wonderful to hear that you enjoyed the remaining part of your stay. I look forward to seeing you again for another memorable experience. Sarah Krug Front Desk Manager

"Good for what we needed"

4
02/12/2015

Really basic hotel, nothing spectacular, but it worked for our needs. Can't speak to the price as we were in town for a wedding and this was the hotel they had picked for the guests so we got a group rate. Regardless, it was really nicely located with some great wineries close by and not far from the center of Healdsburg. We walked home one night and it was pretty long - wouldn't recommend the walk, but you could call an Uber. The room was comfortable enough, a good size, and clean, but we weren't there for the hotel. It's the motel style place so your window looks out onto the walkway which i hate, but again, we weren't there for the hotel. Not sure if other rooms have different views. Breakfast was good though, eggs, meats, breads. Nice to have that included so we could start our day and not have to think about it. Since this was the hotel for the wedding we didn't look around at other options, but if we were to come back, I might stay here again for the price and the location.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I am pleased to hear you enjoyed the hotel as well as the breakfast. Even though this was the only option for the wedding group, we are happy to hear that you will be wanting to come back! I look forward to seeing you again and thank you for your feedback. Sarah Krug Front Desk Manager

"Good hotel for the price"

4
30/11/2015

Our stay in the Toscana building was exactly what we were looking for - a comfortable, clean place to stay while on a wine tasting trip. This hotel might not have the ambiance of some of the other Healdsburg hotels, but the location and price were spot on (we were more interested in spending money on wine). We will definitely stay at this property again if we visit again.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for taking the time to review our property. We are so thrilled to hear how you enjoyed your stay. I look forward to your next visit! Sarah Krug Front Desk Manager

"Thanksgiving weekend 2015"

3
29/11/2015

Go off season and stay in the Villas instead. Rates on Travelzoo as of 12/1/15 go to around $90, versus over $180 with taxes. Much nicer stay in the Spring and the town of Healdsburg is lovely with plenty of wineries near by.

"Good value but....."

3
28/11/2015

Takeaways: 1 Old wing of hotel is getting decrepit 2 Front desk needs much more training just to come up to average. 3. Cleaning staff must learn how to knock on doors- and not just walk in 4 Staff has to learn to keep their word if they are going to give it. Not doing so makes them look incompetent. 5 any rooms near the lobby up to the maids service area- should be avoided 6. Cleaning staff needs to learn what silence or do not disturb means 7 Breakfasts are so blah they should give up. Especially with a captive restaurant next door. 8 They need a dedicated poop spot for pets. 9 The cleaning staff looks disheveled and slovenly- not an image you want to give to guests. They should adopt a dress standard similar to the front desk - which while not spectacular is much neater and presentable. Compared to some of the other hotels in the immediate area this Best Western is a good value - although pricier than a lot of the other Best Western's I have stayed at. My expectations however, were that this one would be at least as good as most of the others. ANd I was kind of disappointed. I travel Best Westen almost exclusively simply becasue they usually treat me and my service dog right. Here all the way from checkin to check out it was just a little bit off on everything. CHECKIN: There were at least 10 people in the small lobby and more piling in every minute. Instead of triaging the situation the clerks in front did the "standard" meet and greet with everyone- taking all the ime in the world- thus making for an annoying wait. It would have been far simpler to take one person and put them on map and information duty for those of us who wanted it, and simply rapidly checked in everyone else. SO I got to hear the same standard spiel 4 times before I got to check in- I had mentioned i was bringing my service dog, but they acted surprised and just a little curt - yet when i later walked around the grounds there were at least 5 other families with dogs - as pets. When i went back later on that afternoon and asked them where the dog area was, the people on the desk- "Oh we don't have one - just walk around or you can use the back corner of the lot. This became the most non pet friendly encounter i have had at a Best Western. It urns out there were no poop bags, or places to curb the dog except everywhere, which I saw happening. It was kind of unsanitary for dogs just ot pee and poop anywhere but they did. On the second day i mentioned that it was kind of weird they didnt have poop bags and the desk clerk on the second day brought out a "pet bag" full of dog goodies including poop bags a water dish etc etc which was very nice and more in line with what normally see happening at Best Westerns. He was surprised the first clerk did not give me a welcome bag or any poop bags or anything. Anyway the room was king of old and tired - not enough light or electrical outlets, and the ones they had were in strange places- ie a light right behind the tv, a single ceiling lght in an unprotected socked as you come in, and only that ceiling light worked from the switch. The room was musty, but otherwise had enough basic space, with a n ottoman chair,. The bedspreads had some smudge marks on them - but i didn't worry about it- you may. The bathroom was subdivided- one side for washing up and one side for showers and toilet. The toilet side was as cramped as a telephone booth. If anyone was sitting on the commode and someone else opened the door it would take the first person's knees off. Also my bugaboo is mold since i have allergies to it. Well it was there around the tub, in the cracks on the floor etc. 5 minutes with bleach would fix it but i guess they had better things to do. Also the shower was installed backwards. The hot water was on the right and the cold on the left -- makes waiting for hot water interesting until you decide to try the controls the wrong way. There is no fan in the bathroom so moisture builds up and flakes the paint off you can see all this in pictures. In fact there is no heat in the bathroom so you have to go to the front of the room - crank up the heat - wait and when the whole room is too hot to stand in= then the heat works its way back to the bathroom- not their finest moment. sofar so good- all minor quibbles i find almost everywhere i go- best western or not. However the real kickers came with the trying to sleep. The whole room was vibrating and i called the front desk and they said that these huge industrial grade washing machines were on the other side of the wall. I asked why in hell they would even put people in such a room - no answer. - it was literally like trying ot sleep on a HUMMING, vibrating table. When i asked if they could move me- they could for an upcharge ---= not good business. SO basically do not stay on either the first or second floor of the old wing in any room on the side near the lobby, Once you get on the other side of that you might have a chance. Did they bother to tell anyone on check in ?? no. Did they seem to care once i told them- No. They said they had rooms in the new wing available for about 50 dollars more but they only had one bed -- none with the two beds We like.. Since i was basically there for family and friends and didnt want to spend much time in the hotel i just let it go - but after two nights of no sleep being vibrated to death - i am kind of crabby - so take this with that in mind. Free breakfast is worth exactly what it costs. IF you don't like pork you are totally out of luck for decent protein. The eggs look like pebbles and could only have come from prepared eggs or dried eggs - You couldn't cook them any worse than if you burned them. The rest of the meal was nothing but sugar fat and other carbs ( muffins, bread, coffee, more muffins, pancakes, waffles, sugary drinks - some yogurt -which is nice but also has lots of sugar.) I tried it once and gave up and ate in Healdsburg the second day. With so many excellent restaurants less than 2 miles away you would think they would try harder. The cleaning staff decided it was ok to just walk in and they did- we were getting dressed so if they saw something they can't unsee they deserve it . We told them we would be 15 minutes or so getting finished - and were - and then took off for a few hours. When we came back the room still had not been cleaned and they waited again until we started to get changed to barge in. This time we said yes go ahead clean it - which they did, but the vacuum still left pieces of stuff on the ground, and the cleanup was rather perfunctory 5 minutes in and out -jeez. Further they straightened the dirty bed cover rather than replace it. If you choose to do a job then do it well, don't justify bad work because you don't like the pay, the boss, whatever. Television had no closed caption so nothing you can do with one sleeper and one awake except suggest earplugs or stare at the ceiling. There were not enough outlets around the room or light and some of the decor was literally pinned together. One of the throw pillows on the bed was torn at the corners and had safety pins holding it together. This place could be so much more and i get the sense they might actually want to try and get there- but they are a long way from excellence as it stands. Finally- we left and my wife left a mouse in the room. I calledl 2 hours out on the road and asked them to go check before the next people moved in. The person that answered lsot and found told me she would check and call me back. -NOTHING. when I called back lost and found was "closed" I talked to the front desk and was told some one would call me a soon as hey checked - NOTHING- I called back the next morning and they did not check until i actually got the manager who checked lost and found and will check when the other people move out- so far no call back - its like deja vu all over again . Just lots of missed opportunities for them to shine where instead they chose the opposite.

"Perfect match for the non-picky"

4
28/11/2015

PREFACE: I am a firm believer in spending on experiences and not hotels. We almost never use amenities due to our trip itineraries but appreciate the time saving conveniences a hotel offers. Notes: This was a clean place to call our short vacation home away from home. The location was convenient to wineries - the whole reason one comes here, right? The free breakfast was sufficient and wifi was "fast" though you did have to login over and over again due to timeout. We stayed in the newer Toscana building while there was a cheerleading group there for competition so things were a bit loud outside at the pool with adolescents about. That, along with inaccurate tv service (we were supposed to have HBO but got Showtime ... no biggie) are the only minor changes complaints. Recommend.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for taking the time to review our property and are pleased to hear you have enjoyed your stay. We look forward to your next stay!! Sarah Krug Front Desk Manager

"Good Hotel, Convenient Location"

4
15/11/2015

We prefer B&Bs in wine country, but due to the Wine and Food Affair weekend (which we weren't aware of when we booked), there were limited options. I had read some negative comments on TA after we booked, but didn't think they were warranted: 1. complaints about the breakfast - folks, this a Best Western, not a quaint little inn. The breakfast selection was ample. If you don't like powdered eggs, go for the yogurt. (The bacon was perfect!) 2. Police cars - I was concerned about this, but there's a diner in the same parking lot area and they had made a stop. Pros - very clean rooms, comfortable beds, walking distance to downtown Healdsburg (a little over a mile along the Foss Creek path, great if you like to walk; a $5-6 Uber ride back), perfect base for Dry Creek, Alexander Valley, and Russian River wineries. Cons - pillows weren't as comfortable as the rest of the bed. Also the staff wasn't as knowledgeable as they should have been re: shipping wine home. (It seems like an obvious inquiry to a hotel in wine country.) They gave us two options - one wasn't even open on Saturdays. We later learned about Fitch Mountain Packaging (which was fantastic.) When I provided the person at the front desk with their info for future visitors, he said thanked me, but said he had never heard of them.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for taking the time to review our property. We are thoroughly pleased to hear you enjoyed your stay so wonderfully. Thank you for letting us know about some hiccups you came across, I will be sure to address those immediately. We look forward to your next stay! Sarah Krug Front Desk Manager

"Wonderful service for wedding block"

5
14/11/2015

We recently had a block of 30 rooms reserved at Dry Creek Inn for our son's wedding guests. From the first contact with Sarah Krug, group coodinator, to our guests' stays at the property, the service was outstanding. Sarah was responsive when guests needed to modify room stays ahead of arrival and kept me in the loop when changes occurred. The room block contract was very clear and provided a nice alternative to the need for guaranteed rooms booked that other hotels had in their contract. When we needed a place to assemble our Welcome Bags, Sarah gladly offered their lobby. The front desk staff then noted the number of bags to be given out per room and happily handed them out as our guests arrived. And the Welcome Bag handouts were handled with no extra charge- tough to find in trendy Healdsburg. Our guests said their stay at the property was perfect. Front desk was happy to provide suggestions for transport into town, things to do and having breakfast included plus a wine tasting was a welcome treat. Only criticism we head was the breakfast room was a bit crowded and loud in the morning. Thank you all at Dry Creek Inn for making our guests feel right at home when they were away from home.

"Just ok.."

2
12/11/2015

The front desk needs training on customer service. The office is closed at night and doesn't reopen until 7:00 am. This is a large motel and very surprised about the closing. Have never stayed at a Best Western that didn't have the front desk available at night. The breakfast was not very good and everything seemed to be microwaved. The waffle maker was the best part. For the price their maybe better options available.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest , Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you were unable to connect with our overnight staff person. We do run a 24 hour desk at our hotel. However, due to the nature of the Night Audit position, often times he needs to leave the office, in order to assist other customers who have various requests. His time away from the desk is monitored and logged. If there is a date and time you had a problem whereas he was not in the office, please e-mail us the information, so that we may investigate. Once again, thank you again for taking the time to complete your review. We appreciate your loyalty to our hotel and Best Western. We hope you will come back and see us again soon. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Great hotel, Less than helpful staff"

4
11/11/2015

I never thought I'd stay at a Best Western, but it actually came recommended by a friend. The hotel itself (okay, yes it's a motel), is actually nice - the room was very clean, the breakfast was great (muffins, waffles, pancakes, eggs, cereal) and wine tasting was a plus! However, the front desk staff leaves something to be desired. They were very UNhelpful with answering our questions about town and how to get around. Apparently there are only 3 taxis in the town (2, depending on who you ask) with wait times of 1-3 hours. Ubers are also difficult to come by and the hotel doesn't offer a shuttle service to downtown (I'm not even sure they know what shuttle service is - they were confused when I asked). We booked this hotel not knowing that transportation to the vineyards would be tough. We ended up booking an uber (an hour wait) which arrived at 2 and he was kind enough to take us to 3 vineyards and stop the charges while we went in for tastings while he hung out in the parking lot. The wineries mainly closed at 5 so we were only able to hit 3, but it was fun regardless. Walking to town is easy - about a mile down a walking path (it's dark at dimly lit at night), but otherwise fine. This hotel was well worth the money, but not sure I'd stay here again if I were to head to sonoma/vineyards on another visit.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for your wonderful feedback, it is overly appreciated. With giving this feedback, we will be taking the correct steps to make sure this situation is fixed right away. We are thoroughly pleased to hear your enjoyed the remaining hotel. We look forward to your next visit to the Beautiful Wine Country! Sarah Krug Front Desk Manager

"Very nice accomodations"

4
11/11/2015

The property was well maintained. We stayed in one of the rooms with a fireplace and tub with a small balcony overlooking the pool area. There were several nice outdoor areas to lounge. Our room was very clean and comfortable.Breakfast was served downstairs which consisted of coffee, juice, eggs, bacon and pastries.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your lovely review, I am very pleased to hear you enjoyed your stay at the Dry Creek Inn. We would love for you to come back and have the same or better yet, a greater experience. Have a wonderful day, Sarah Krug Front Desk Manager

"Nice, but not a 5 star"

4
08/11/2015

This was a nice solid motel, but basically standard accommodations. It had a nice pool and hot tub area, and the morning free breakfast was above average. The workout area was pretty skimpy, though. I'd stay again for the right price.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review our property. I am very pleased to hear that you did enjoy your stay. All feedback helps us with exceeding all guests expectations. Thank you, Sarah Krug Front Desk Manager

"Surly front desk staff makes guest feel unwelcome"

1
05/11/2015

If you are put off by front desk staff who make you feel unwelcome, then you may want to stay at a different hotel. I reserved my room at the Best Western Dry Creek Inn through Priceline, looking forward to a restful bed in the middle of an 800-mile drive. The front desk claimed I had reserved a Smoking room, which I would never reserve, and then tried to upsell me into a more expensive room. She deflected the Smoking room issue as my problem with Priceline, when my confirmation email from Priceline said nothing about a Smoking room. This front desk staff person was either poorly trained and managed, or is in the wrong job for her character and capabilities. Either way, management of the Best Western Dry Creek Inn is doing customers a significant disservice by having someone in the position of greeting guests who is more interested in creating unnecessary conflict and power tripping than in providing the simple service of checking in a road-weary guest to the room reserved.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Adviser Reviewer: Thank you for taking the time to post your review with respect to your reservation. I am truly sorry you had a problem and your reservation seemed to be incorrect. However, all reservations that come via third party sites like Priceline, are made from our existing room inventory. Therefore, all reservations come in directly from these sites exactly how they are made and our hotel does not make changes or alterations to these type of reservations without the guests approval. The Guest Service Agent was doing her job properly while trying to explain the situation to you. From your comments, it is apparent that our hotel was completely sold out of the room type you had booked through Priceline and the only room available was one of our Villa Toscana rooms. I am sorry she was unable to offer you a Free upgrade to one of these rooms. However, being that hotel was sold out this was not possible. All Guests Service Agents go through extensive training and are well experienced in these type of situations. They do their best to accommodate all guests who experience problems with their reservations. On many occasions and when possible, we are able to offer guests who experience a reservation booking problem a free room upgrades. However, during periods of high occupancy levels, we are not always able to accommodate the guest with this free room upgrade. Additionally, our hands are often tied with reservations received from Third Party sites. Again, I apologize if you were offended by the Guest Service Agent simply doing her job. Her intend was to help and explain the situation to you, not make you angry. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Worked for our group trip"

3
04/11/2015

Six couples booked rooms here for a one night stay when we were in the area for a dinner event. We didn't know to request rooms in the newer building (Villa Toscana?) so we were all in the older 'motel'. Clean, and functional, but a bit long in the tooth. The included breakfast was actually pretty good. We all had plenty of options, including scrambled eggs and bacon, (self) made waffles, a pancake machine, muffins, yogurt, fruit, coffee and juice, etc.

"Very misleading advertising"

2
04/11/2015

Their advertising on the internet makes you think this is a hotel since they describe themselves as an "Inn". The photos make you think it's in a lovely wine country setting. It's at a corner between another motel and a gas station - a major highway and a side street. I call this a Motel. Dark and dreary hallways - lighting doesn't come on until dark and our room (233) was in a dark little crevice of the motel. The room was awful - old and out dated - hideous views and loud, dirty A/C unit. We asked for a better room when we checked in and were told there were none. Yet we saw many empty rooms as we walked down the hallways. Most other rooms had proper bathrooms and sitting areas. We did not. I think this is what they give to people who use hotel booking sites. UGH! It should be walled off from the rest of the motel or used as a storage area. Upon checkout, I complained. There was a gentleman standing behind the clerks who quickly vanished when he heard me. I know he was the manager. Then the clerk told me the manager was not in yet and to call him or email him the next day. Bogus! I was so sorry we had booked this place because I was looking at another closer to Sonoma and should have done that instead. The free breakfast was awful - typical microwave food - not even worth eating. That room was so small and cramped that it could not accommodate it's guests. Hard and lumpy mattress on a metal box frame. I kept banging my feet into it when I got into bed. One of the worst disappointments in a hotel stay. We even talked to a different manager who contacted us regarding our survey and they still did not apologize for the awful room. Pathetic!

aarondci, Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest:, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you felt the pictures did not match our hotel's property description. However, all pictures were taken by both a professional photographer and by the staff at Google. Therefore, we believe they do paint a true picture of our hotel property. I regret you did not like the style of our hotel and its building configuration. We recently spent over $2 million remodeling the hotel and most everything is new. Therefore, your comments that the hotel is old and outdated are confusing. In fact, room 233 described in your review is very popular with our guests, as it is located in a separate alcove away from the other guest rooms. This makes the room very appealing, as it it away from potential foot traffic and guest noise, I am not sure why you would think the Manager on Duty would avoid you in any manner. These are very odd comments, as he is here to serve our guests and field any issue that might arise. We have several gentlemen working the Front Desk and I am hoping you confused one of them with the Manager on Duty. I have never had this type of complaint brought to my attention in this regard. If you would be so kind as to contact me with the date and time of the incident, I will most defiantly investigate the issue. Once again, thank you again for taking the time to complete your review. We appreciate your loyalty to Best Western. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Somewhat Disappointing"

3
04/11/2015

The pictures on the website make this hotel look quite charming and interesting. But, it truly is just a motel. It is so close to 101 and major streets that our room was pretty noisy in the early morning. We picked this place because the hotels right in downtown Healdsburg are so expensive and I thought this was close enough to walk into town. It's actually about a fifteen to twenty minute walk to the town square and shops and restaurants. And, normally a walk that distance doesn't both me, but the street was unlit at night and made for a rather precarious walk into town. We took a cab back. On the plus side, the room rate does include a free breakfast of pastries, yoghurt, scrambled eggs and bacon or sausage, etc. Service was friendly.

"Overpriced Best Western in Healdsburg"

2
02/11/2015

Villa Toscana is best for rooms facing the courtyard. Rooms are clean but quite dark. AC packed it up at 9.00pm. Tech came to fix it and removed the air filter who was absolutely plugged with filthy dirt (2' thick!!). Guess it had never been cleaned. Could not fix it. Had to move to another room at 10 pm !! Do not eat breakfast there. It is one of the worse I had in all BW. As to the staff both on check in and check out I think they should try to get a job where they don't have to deal with customers.....I doubt I will ever go back to this overpriced hotel.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest , Thank you for posting a review with respect to your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. sh. I am sorry you felt members of my team were not friendly and lacked proper service, This type of comment is highly unusual, as you can see from other Trip Advisor reviews, my team is thought of in very high regard. If there was an incident that made you feel unwelcomed at our hotel, I would love to hear about it. Therefore, please write to me. Additionally, I regret you felt our rates were too high and our accommodations were not a good value. However, the Sonoma Wine Country has become a very popular destination, especially Healdsburg. The hotel prices in Healdsburg do reflect this popularity. With this popularity of the Sonoma Wine Country and Healdsburg, hotel rates will be higher throughout the Healdsburg area. Especially, during the peak summer / fall travel season. This past month was no exception, as rooms throughout Sonoma County have extremely high rates reflecting the demand for hotel rooms. That being said, our hotel is generally $200 - $400 less per night than the other hotels in Healdsburg charging anywhere from $400 to $600 on a weekday night and $600-$1000 per weekend night, thus making our hotel $400-$600 per night less on a weekend evening. Once again, thank you for taking the time to write a review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"A great group retreat!"

5
02/11/2015

Our group held a weekend retreat at the Dry Creek Inn and we had an amazing time. The facility is well designed with fountains and seating areas in abundance. The rooms are modern and with great taste and the personnel went above and beyond!

"Disappointing"

2
25/10/2015

Hotel was not close to the town as described. The rooms are clean and up to date, but they are so dark. This is truly a motel. The breakfast was disgusting--all packaged foods of poor quality. I have decided I am not staying at any hotels in the future that offer breakfast and don't have an official restaurant.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing our in house survey as well as, a Trip Advisor review with respect to your recent stay. So that other Trip Advisor readers can see my original response, I will re-post it below. Thank you for you time. Dear Ms. Mxxxxxxx, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you were unable to locate our hotel restaurant and were unable to enjoy a full service sit down meal. The restaurant is on our site at the main hotel entrance. Unfortunately, our hotel does not have a commercial kitchen, so were are unable to cook as a restaurant would. We do our best to serve our customers breakfast, as required by Best Western. You mention our hotel is father from the downtown area than advertised. I am not sure what you are referencing, as all our advertisement tell our guests we are one mile from the downtown area. I am sorry for any confusion this may have caused you. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"A More Upscale Best Western"

3
23/10/2015

This hotel is a slight step above most Best Western hotels I have stayed in. The Villa Toscana building was nice. I had a large room with an interior courtyard view. I stayed at this hotel because it was recommended by a local resident, and it was convenient for the purpose of my visit. The breakfast was mediocre. I went to breakfast in the dining room once, and that was enough. The air conditioner was erratic and a light in the bathroom would turn on by itself at odd times. The hotel is not that expensive and worth the value.

"Good Value in Healdsburg"

4
21/10/2015

Villa Toscana is the superior building. First floor rooms open out directly to the spa. The reconstituted eggs at breakfast are abominable. Rooms are nice, but the location is a little far from the center of town.

"great motel in a great town"

4
21/10/2015

we love Healsdsburg, and this is a very nice motel in a good location at affordable prices, It can become an important element in an enjoyable trip to wine country. One of our favorite times to visit is in the fall. When the colors change in the vineyards, Sonoma County is even more beautiful than usual and it usually is very beautiful.

"Dont do it "

2
20/10/2015

This hotel i very run down. Ive stayed at BW before at different locations and have been pleasantly surprised to have an amazing, clean,bright, and comfortable room. This was the opposite...disappointing at best. Fruit flies here and there, dark, humid and dingy room with a tiny bathroom and cheap towels. The towels will exfoliate your skin, which is probably one food thing. We had a king bed, And the room seemed fairly clean. Breakfast was typical. This hotel feels more like a motor inn. Quite the contrast from such a picturesque town. The rates are overpriced. I canmot see how a room is over $90 a night. The service was good. But we met people who also were devastated with the accommodations. My advice, if you cannot stay at a 4 star in Healdsburg, stay at one in Santa Rosa. The drive is better than staying in a dump. Btw the travelodge accross the road looks even worse. Dry creek inn- renovate, PLEASE.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Reviewer: Thank you for posting a review here on Trip Advisor with respect to your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret you did not like the style of our hotel and its building configuration. We recently spent over $2 million remodeling the hotel and most everything is new. Therefore, your comments that the hotel needs to be renovated are confusing at best. I am not sure why you felt this way, since all is new at the hotel. Additionally, I regret you felt our rates were too high and our accommodations were not a good value. However, the Sonoma Wine Country has become a very popular destination, especially Healdsburg. The hotel prices in Healdsburg do reflect this popularity. With this popularity of the Sonoma Wine Country and Healdsburg, hotel rates will be higher throughout the Healdsburg area. Especially, during the peak summer / fall travel season. This month is no exception, as rooms throughout Sonoma County have extremely high rates reflecting the demand