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Best Western Hotel Dry Creek Inn, Healdsburg

198 Dry Creek Road, 95448-4702, Healdsburg, United States - See on a map
Best Western Dry Creek Inn - Experience Tuscany in the heart of the Sonoma Wine Country at the Best Western Dry Creek Inn! The Best Western Dry Creek Inn is ideally located in the center of Healdsburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

***Experience Tuscany in the Heart of the Sonoma Wine Country*** All the activities within Sonoma County and Healdsburg, make it a hard to decide between recreation or wine tasting while trying that new Pinot, Cabernet or Chardonnay! You will experience the best of both world's while staying at this beautiful Healdsburg hotel. Our Healdsburg hotel combines great rates with resort like amenities. Located on site are two pools, three covered whirlpool spas, steam, sauna and fitness rooms. A fire pit and outdoor fireplaces. Located in Healdsburg, are several 4-Diamond Zagat-rated restaurants so save your appetite. Along with over 200 world-class wineries within 10 miles of this Healdsburg hotel. Guests staying at the Best Western Dry Creek Inn get enjoy both combinations. World class biking is a major attraction near this Healdsburg hotel. Several bikers train for the "Tour de France" in our neck of the woods, but you don't need to be a biking pro to take advantage of the fantastic trails and weather. Best Western Dry Creek Inn is a haven for outdoor enthusiasts looking for a little pampering to go with their adventure. If you are traveling on business, there's no reason why you can't inject a little pleasure into the trip. The Dry Creek Inn regularly welcomes business travelers from Lake Sonoma Dam and Hatchery to manufacturing and lumber companies along with many others who have business in Healdsburg. Choosing this Healdsburg hotel is an easy choice. A warm, welcoming staff and spacious rooms with every amenity is waiting. Make your next vacation one for the record books. Who says getting away from it all is void of getting spoiled? Reserve a room today!

Best Western

Hotel Dry Creek Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 2329 guest reviews
NOTE ISSUED
Excellent
738
Very Good
864
Average
404
Poor
195
Terrible
128
REFER TO NOTICE
Business Business
125
Couples Couples
1217
Family Family
408
Friends getaway Friends getaway
357
Solo travel Solo travel
72
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wtf"

1
koch4209, Bakersfield, California 07/05/2020

Very dirty carpet stained badly room had funky smell like dirty socks remote wouldn't work lights very dim toilet would take three flushes every time even to get just pee down,no coffee or ice at all anywhere on property no breakfast not even grab n go bags, could here dogs barking all night, front desk was not helpful at all

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Koch4209: Thank you for completing a review regarding your recent stay at our property. I am sorry you we disappointed with your stay, On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have reported your concerns to the Executive Housekeeper. With respect to your comments about breakfast. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In January of 2020, prior to the Covid19 pandemic we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. Now under the current SIP orders issued by both the State and County government agencies, Adel's can only offer take out or curb side service. Unfortunately, with the outbreak of the Covid19 pandemic and the County of Sonoma SIP orders, we are no longer allowed to offer self serve coffee or distribute Grab and Go bags. Furthermore, Best Western has discontinued the distribution of the Member Rewards Welcome Bags. What is being offered by Best Western in its place are 500 bonus points to all Reward members, in lieu of Welcome bags. Currently, we are only serving "Essential Workers" with special discounted rates, via State orders. I regret many of our hotel services are currently not available during the Covid19 Pandemic, as we must follow State and County orders. It is our hope to serve you again when the State and County Covid19 orders has been modified or released. Sincerely, Aaron Krug President and COO Best Western Dry Creek Inn

"Not as advertised"

2
User 19/03/2020

Needs some TLC, but also no longer has a complimentary breakfast as stated on website. Disappointing! The front desk staff was "amicable" at best! Many rooms, but pricey for what we received. The only up side was there was a customer laundry facility that came in handy as we had been "on the road" for a few days!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear 561yndaf: Thank you for taking the time to post your review on Trip Advisor regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other managed booking channels. Since, your stay with us was in March and your reservation was made in January, we had no references to Free Breakfast located on our web site. I am sorry if a third party booking site, not managed by our hotel, did not update our listing properly on their owned and operated site. With respect to our hotel's nightly rate. I regret you felt our hotel is overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular tourist attraction and regional weekend destination. Our room rates reflect this increase in popularity and on most occasions, our room prices are lower than other hotels similar in style to ours within the Healdsburg area. Additionally, our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower. We hope we will have another to serve you again in the future. Sincerely, Aaron Krug President and COO Best Western Dry Creek Inn

"Simple Easy Place to Stay in Wine Country"

4
Kaitlin55, Beverly, Massachusetts 10/03/2020

Came with friends to visit Healdsburg for the first time and were recommended to stay at this hotel. It is slightly detatched from town but was close enough for the value. The uber rides were cheap into town and it is only about a 20 min walk. Lots of cute shopping/restauraunts around the town square. We didn't spend much time in the hotel besides for sleeping - and it was perfect for that. The beds were very comfortable and the rooms were clean. Breakfast was included at the diner next door. Would recommend as a good value and easy option if you are looking for a place to stay in the area

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Kaitlin55: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Our location of being one mile from the downtown Historic Healdsburg Plaza, allows us to offer greater value in comparison to the luxury boutique hotels. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Good location"

4
lovesthecity2018, Ripon, California 05/03/2020

Have stayed here 3 times. It used to include a nice breakfast but they have since stopped which was a terrible idea. The upgraded rooms are much nicer than a standard room but the standard rooms are comfortable and fine. Decent pool and hot tub area. Staff is friendly. Easy Uber ride or mile ish walk to the square and close to several wineries.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear lovesthecity2018: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you decided to stay at our hotel on a last minute weekend trip to Healdsburg. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Additionally, I am excited to see how much you liked our recently remodeled Villa rooms. We are getting many positives comments like yours about them from other guests. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Visiting for the wine"

4
b0ulware, Honolulu, Hawaii 23/02/2020

This was a repeat visit as we love to stay here and visit regional wine tasting rooms. The complimentary breakfast was a nice perk but is no longer offered. The room needed some repair (safe not working) which was fixed quickly. Even without breakfast it was a nice and convenient experience but there is now two new competitors which will factor in future visits to the area.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi B0ulware: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. However, I am sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. Again, I am sorry this disappointed you. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back Healdsburg. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Best Best Western"

5
sandar1, Vancouver, Bc 18/02/2020

Been on the road for several months and spent most nights in hotels. This BW, while a little pricier, exceeded our expectations...a really lovely property. Would have preferred some sort of “partnership” with a local breakfast place (Note: breakfast is not included), but otherwise good!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Sandar1: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Good priced hotel for the area..."

3
Sharon A, Salt Lake City, Utah 17/02/2020

Basic hotel that is about 1.2 miles from the center of Healdsburg. The rooms are clean, comfortable, safe and great for the price.They no longer offer breakfast but there is a grocery store nearby and the rooms have a refrigerator and a Keurig machine in the rooms. There is also a restaurant about 3 minutes away. We walk into the center of town on a path for dinner, which is great because we don't have to try to find a place to park. We would definitely stay again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Sharon A: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Consistently a good experience"

5
tomsM1095BD, Wilmington, United States 15/02/2020

I've stayed at this hotel numerous times. The rooms are always comfortable and clean. Healdsburg itself is a quaint town with quite a few good restaurants. Only recent downside to this hotel is they've done away with what by Best Western standards was a good continental breakfast.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi tomsM1095BD: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am so happy to read we have consistently delivered a good experience to you each time your our guest. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to Healdsburg. Thank you again! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Great hotel, reasonably priced"

4
Tonitwoeyes, Reidsville 14/02/2020

Rooms were of good size, clean, and updated. Very conveniently located to many local wineries. Offered a free wine tasting from a local winery one evening. Very pretty pool and hot tub area with sauna and steam room. Not what I would expect from a Best Western, much nicer.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Tonitwoeyes: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Perfect lodging for biking/wine tasting with friends and dog"

5
Michael P, Madison, Wisconsin 14/02/2020

We debated what to do with our dog while we biked in Healdsburg. This hotel was super clean and quiet. We put CNN on and our sound machine when we left our dog and he was in the same spot hours later. The room was really quiet. The bed comfortable. We ended up meeting our friends who were also staying in the hotel in the lobby for beer and board games. The hotels location is super close to downtown Healdsburg and to the bike path. We made a good choice in staying here.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Michael P: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Great Value!"

5
Mollita, Minneapolis, Minnesota 12/02/2020

Booked a last-minute weekend trip and this hotel exceeded expectations! The staff was polite and helpful. The room was newly-updated and nice, and the furniture comfortable. No food onsite, but we received a voucher for dinner next door. The pool area was nice but we didn't use it. There was a lot of outdoor seating for enjoying wines, but it was too cold for us. Great location. I'd recommend this for no-fuss value!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Mollita: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you decided to stay at our hotel on a last minute weekend trip to Healdsburg. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Additionally, I am excited to see how much you liked our recently remodeled Villa rooms. We are getting many positives comments like yours about them from other guests. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"THEY DO NOT CARE & NEVER NEVER DO LAUNDRY THERE!"

1
User 11/02/2020

They said "laundry is free" well the joke was on me. I was harassed and even confronted by grounds crew keeper about what room I was in. When I informed the front desk AARON the supervisor, he let me know immediately that he simply did not care.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Reecer707: Thank you for taking the time to write and post your concerns over an incident that occurred this past week. I am very sorry the misunderstanding which occurred between you and our Chief Engineer upset you. The use of our Guest Laundry room is exclusively for our guests. On occasion, we get non guests from the neighboring lodging properties using the facilities. Therefore, we do ask for identification from people using our guest laundry for their name and room number. I regret you found this procedure offensive and accused the Chief Engineer of discriminating against you. As I was passing through the Front Office, you were waiting to talk to the General Manager about the incident which had just occurred. Since, you were standing there waiting I offered you assistance, at which time you were explaining to me what had just happened. While listening to your concerns, the Chief Engineer was also present. I also listened while he explained the circumstances to both of us and apologized on more the one occasion to you for any misunderstanding. As he was just verifying you were truly a guest of the hotel. This was a simple misunderstanding and the employee was confronted to rectify the problem immediately by both ownership and management. I am sorry you felt his apology was unacceptable. I believe the situation was addressed immediately and properly. Thank again for bringing your concerns to my attention. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"disappointed"

3
Charlotte T, Laytonville, United States 07/02/2020

I have stayed at this location many times in the past. Now there is not any breakfast room. You get a voucher to go to the restaurant out in front. The menu is limited. Full menu you have to pay for. The shower was so difficult I was frustrated and never got a proper one, no instructions, no number for desk to help out. Pretty yet not functional. Others complained as well.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Charlotte T: Thank you for completing a Trip Advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret you had trouble figuring out how to use the shower values. Each one of our guest rooms has a telephone with dialing instructions. We would have been more than happy to send a team member, to your room to assist you, if you had called and let us know. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other managed booking channels. All our guests who have made a reservation prior to December 31, 2019, are being offered a breakfast voucher to use at Adel's compliments of the hotel. Since, your reservation was made prior to the change in hotel policy, you were given and used Complimentary Breakfast vouchers for entire stay, compliments of the hotel. I am sorry you feel this was not acceptable. Once again, we regret you are disappointed with our decision to discontinue the hot breakfast service. We hope you will give us another opportunity to serve you again in the future. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Not going back here"

2
User 23/01/2020

This seemed much better last summer but our recent weekend was not good. It seemed everyone staying around us partied until after 2am. Then the maid knocked at 8am. They do not provide door hangers stating do not disturb. Why? The heater would not turn off so I finally had to unplug it. The shower diverted spout leaked a lot of water. No more breakfast though they comped us due to our inconvenience. I would have been happier with 50% refund. The bed was comfortable but that was the only positive,

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Venture792574: Thank you for completing a Trip Advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is very unfortunate that some rude guests partied into the early morning hours, ruining your ability to get a pleasant nights sleep. We do have a very strict noise policy in place to address these situations. However, due to the location of our hotel lobby, we are unable to settle the individuals down who are causing the disturbance unless we are notified. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other managed booking channels. All our guests who have made a reservation prior to December 31, 2019, are being offered a breakfast voucher to use at Adel's compliments of the hotel. Since, your reservation was made prior to the change in hotel policy, you were given and used Complimentary Breakfast vouchers for entire stay, compliments of the hotel. I am sorry you feel this was not acceptable. Once again, we regret you are disappointed with our decision to discontinue the hot breakfast service. We hope you will have a change of heart and give us another opportunity to serve you again in the future. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"You'll leave hungry"

3
billheneks, Sparks, Nevada 19/01/2020

This hotel has long had included breakfast. although it is still advertised as such, you will be informed upon check-in that it is no longer the case. They will offer to sell you a voucher for $20.00.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Billheneks: Thank you for completing a Trip Advisor review regarding your recent stay at our property. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other booking channels. All our guests who have made a reservation prior to December 31, 2019, are being offered a breakfast voucher to use at Adel's compliments of the hotel. In reviewing the details of your reservation, it shows your reservation was made on January 13, 2019 for arrival that same day. Unfortunately, since your arrival was for January 13, 2020, this was beyond the eligibility time frame to receive a complimentary breakfast coupon. Once again, we regret you are disappointed with our decision to discontinue the hot breakfast service. We hope you will give us another opportunity to serve you again in the future. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"ok but quit serving breakfast to my crews"

3
User 14/01/2020

we booked the hotel for location for our crews working in the area, also because the served breakfast to my workers. They quit serving breakfast saying something alone the lines that they were being shut down

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Bob A: Thank you for taking the time to post your review on Trip Advisor. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other booking channels. All our guests who have made a reservation prior to December 31, 2019, are being offered a breakfast voucher to use at Adel's compliments of the hotel. In reviewing the details of your reservation, it shows your reservations were made on January 8, 2020 for arrival on January 9,2020. Unfortunately, since your arrival was for January 9, 2020, this was beyond the eligibility time frame to receive a complimentary breakfast coupon for your crews. If a hot breakfast is important to your stay with us, our breakfast rate plan is available for booking at anytime. Once again, we regret you are disappointed with our decision to discontinue the hot breakfast service. We hope you will give is another opportunity to serve you again in the future. Sincerely, Aaron Krug President and Chief operating Officer Best Western Dry Creek Inn

"No more breakfast"

1
robertvais8606, Willows, California 11/01/2020

2 days before my arrival date they decided to stop serving breakfast, which was one of the reasons I stay at this hotel. To add further insult, they told me I could purchase a voucher for the nearby restaurant for $20. Really...$20 for breakfast??? Bring back breakfast and I'll start staying there again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Robertvais8606: Thank you for taking the time to post your review here on Trip Advisor and with Google My Business. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other booking channels. All our guests who have made a reservation prior to December 31, 2019, are being offered a breakfast voucher to use at Adel's compliments of the hotel. In reviewing the details of your reservation, it shows your Travel Agent made the reservation on January 6, 2019 two days prior to your arrival. Even though this is beyond the eligible date to receive the voucher, we are offering to our return guests a complimentary breakfast voucher for the month of January, upon request. Once again, we regret you are disappointed with our decision to discontinue the hot breakfast service. We hope you have a change of heart and we will have another opportunity to serve you again in the future. Respectfully, Dry Creek Inn

"A very nice and cozy Inn"

5
Jwilli58150, Hayward, California 07/01/2020

We arrived on New Years eve to join the festivities at the River Rock Casino. We choose the Best Western for three reasons, that being one of them two they had the best prices in town, and three they are located right off the freeway. The rooms are very clean and comfortable. Plus the area is very quiet, and surrounded by tall tree's. It's like being in Lake Tahoe but without the lake. There is however the Russian River that is a short drive from the hotel.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Jwilli58150: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you decided to stay at our hotel for the New Year's eve festivities at River Rock Casino. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Easy On/Off the highway, lots of pluses"

5
John_Fereira, Ithaca, New York 06/01/2020

After a six hour flight from the east coast, I had originally planned on driving to Fort Bragg (where I was born) but decided to look for a hotel after the two hour drive from SFO. I've consistently had good experiences at BW hotels so after confirming that there was still availability got of the highway and almost immediately turned into the hotel parking lot. Checking in was a breeze and we found the room to be clean, comfortable, and quiet. We walked over the the restaurant which shares the parking lot and ordered to-go. We slept like a rock and due to the the time change were up early and went over to the lovely breakfast room. The hotel/conference area are designed as a Tuscan style villa and the breakfast room reminded me of a couple of places I've stayed in Italy. It was just an overnight stay but I'll definitely consider staying here again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi John_Fereira: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you decided to stop by our hotel on your way to Fort Bragg. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Great location, value, service"

4
Mary Elisabeth S, Newport Beach, United States 30/12/2019

BW Healdsburg offers good prices, clean and nice rooms with very comfortable beds. Easy access to cute town, nearby wineries and is close enough to Napa or Sonoma Valley wineries. Rooms in original building are lovely for the price. Rooms away from steps and arches offer more light.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Elisabeth S: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Comfy and convenient"

4
Roberta5261, Alameda, California 24/12/2019

We stayed here on our way up north. Service was good. Nice breakfast. Clean and comfortable room. Even though it is right off Highway 101, it is fairly quiet with little traffic noise audible. I would stay here again. Pleasant staff all around.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Roberta526: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Hot hot hot"

3
User 16/12/2019

We're given the wrong room (websites fault not staff. The next rm was 92 degrees and wouldn't go down. Eventually got moved again. Rooms are ok. Semi outdated. Usually stay here with no problems so hope it was just a fluke

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you were disappointed with your stay at our hotel. We recently have completed a $5 million renovation of the entire property that most of our guests have spoken very positively about. As with all new construction projects, there tends to be failures of newly installed equipment from time to time. This appears to be the case during your stay, as the newly installed HVAC system failed and the heater stayed on continuously without shutting off. Thus, creating a room temperature of 92 degrees. We have contacted the contractor and they are working on replacing the HVAC unit. We appreciate your patience and understanding, as we work some of the "bugs" out with our newly remodeled rooms. We look forward to being able to serve you again in the near future. Thank you again for writing your review.Your time is most appreciated. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Great Value"

4
3CatMom, Philomath, Oregon 15/12/2019

This Best Western is one of the best values in Healdsburg. PROS: - easy access off the 101 - comfy beds - personable staff - large breakfast room - price - Nice sized rooms CONS: - not walking distance to many shops and restaurants - towels are small, thin, and dingy. For a two queen room, we only got three bath towels. Go figure... - Room had suspicious stains upon our arrival. One was taken care of after I took a picture and showed it to the front desk. Carpet stained. - A parking area for larger vehicles should be set aside and enforced. A pickup truck and trailer took 7 prime spaces on a weekend. - Breakfast food was awful and two of the three days was cold. Ditch the icky omelette things and please serve just plain scrambled eggs. Sausage was extremely salty. All in all, would I stay again? Probably because of the price and the people.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi 3CatMom: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am sorry the carpet in your room was dirty upon your arrival. I was happy to hear we were able to correct the problem promptly. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Reasonable For The Area"

4
gregoryg178, Frisco, Texas 14/12/2019

Flying into Santa Rosa from Dallas, we prefer to spend our bucks on things other than accommodations. Touring wineries and local sites was convenient... Plus on location. Breakfast was basically good (more healthy choices would be great) but the espresso and cappuccino was the best part by far. NB. Change breakfast room name to some place in Toscana.

aarondci, Manager at Best Western Dry Creek Inn, responded to this review
Hi gregoryg178: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Having a non-stop flight from Dallas directly into Santa Rosa, 10 minutes from our hotel, is very convenient. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Always a pleasant stay"

5
DeeNKen, Northern California 01/12/2019

I have stayed at this Inn many times and it's always been great. Rooms are comfortable with good amenities. Full breakfast offered. Central location, close to freeway. Nice staff, easy check-in, check out

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi DeeNKen: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. It's good to hear we continue to keep the level of the quality and service, in order for you to keep returning to our hotel. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn Delete Response

"Wine Country Stay"

4
travel2train, Healdsburg, California 29/11/2019

Easy location to vineyards and the town of Healdsburg. The upgraded rooms are more pleasant with fireplace and patio or balcony but no tub. Property also has steam room and fitness center.. Friday night wine is pleasant and good hot tub - pool a bit cool for my taste but open.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi travel2train: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Beautiful area, however...."

2
User 27/11/2019

I love the Healdsburg area, and though I have stayed at Best Westerns and found them to be above average, I was highly disappointed with this one. On the outside the property is nice. I loved the fire pit that was already lit in the early am when I went to check out breakfast. I didn't stay because nothing looked very interesting, mostly because I was exhausted from not having a good night sleep due to the partiers next door. To be fair, I had wanted to have a quiet get away for myself for my birthday and I did not do my usual research because this was a spontaneous trip.The staff was wonderful and maybe I should have reported the revelers sooner, ( they partied for about 6 hours). These days however, if you don't know who you are dealing with, it remains advisable to just keep things to yourself until you know it is ok to do so. I let the staff know in the morning. Speaking of staff, THEY WERE FANTASTIC! I had some maintenance issues which were handled swiftly by the maintenance person. Needless to say, I didn't have a quiet, easy going. getaway. I hope to give them a second chance in the not to distant future and maybe then my opinion will change. For now This is a below average hotel with potential....

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Wanderer452488: Thank you for completing a Trip Advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am thrilled to hear my entire team made you feel welcomed and provided you with fantastic service. Thank you! I am regret some rude guests disturbed your ability to enjoy your stay with us and get a peaceful nights sleep. We do have a strict noise policy at our hotel, whereas, if the disturbance does not stop the culprits are eventually removed from the hotel. Due to the location of the hotel lobby, we are unable to hear and enforce our hotel noise policy unless we are notified by our guests. Unfortunately, you did not call the Front Desk to report the problem while the events were occurring. Thus, giving us no opportunity to address the situation, in order to enforce our hotel policies. I am sorry you feel our hotel is below average and gave us a poor rating, based on actions from guests we do not have control of. This is very disappointing. I hope that you will consider staying with us again, so that we can have another chance to provide you with a peaceful nights sleep and you do not encounter guests who are partying in the next room. If we can provide any further assistance, please don't hesitate to contact me or the General Manager anytime at (707) 433-0300. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Great place to stay !!"

5
doublertbs, Gardnerville, Nevada 26/11/2019

Friendly staff, comfortable rooms, great location, just off the hwy but still very quite, real good breakfast..Nice swimming pool and hot tub with good hours. Good Restaurant right next door......would highly recommend...

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi doublerbs: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Pleasant stay in Healdsburg"

5
cathteg, Wales 20/11/2019

While moving to southern California and driving down the entire length of the west coast, I was lucky to be at the right time for a special BW was having for Rewards members, where my mother's points could be used on hotel stays for me. I love Healdsburg and thought it an excellent excuse to stay there. The Dry Creek Inn has had some work done on it recently, and so while the outside still looks a bit dated (I don't mind this - it used to be not a safe area but seems better now), the room was very comfortable and rather nice. There's a bit of a maze getting heavy things up the lifts and to the room, especially if one is alone, but that was the only difficulty. The staff were nice and very helpful, the bed was lovely, and the little sofa/seating area is a nice touch. Breakfast at BW is good as usual, and it's a short drive into the main part of town for exploring, trying out the restaurants, and picking up wine.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Cathteg: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Good value for money"

4
User 14/11/2019

The hotel is clean and well kept. However, the decor is old and dated. Also, they do not have a microwave in the room. If you want to heat up water for tea, you have to go downstairs to reception and they heat it up in the back office.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Ominaidoo: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"One of our favorite hotels!"

5
User 12/11/2019

We have been stayin at this property at least once a year for the past 6 years. We love this hotel many reasons... close to many of the best wineries in Sonoma County, close to the Healdsburg square and walking distance from Big Johns Market. The rooms are always clean and the staff is exceptional. We were here two weeks ago when the Kincade fire started and there were power outages all around. The staff was extremely helpful keeping us informed and helping to make our vacation as best as it could be with what we were dealing with. The property just renovated rooms and they are fantastic. We will continue to stay when we come to wine country.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi JoemY3087XB: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. We are so thrilled to hear you enjoyed our newly remodeled rooms. We have been getting rave reviews from our guests who love the new rooms. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. We look forward to seeing next year to make it 7 years in a row!!! Thank you again! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Healdsburg is Extraordinary!"

4
Susan S, Alameda 11/11/2019

Our stay at the Dry Creek Inn was great with a few distractions to perfect. Our bed was wondrous, the environment very pleasant and accommodating to a gathering of 8 friends. Breakfast is adequate and substantially above other included breakfasts. The location is supreme - you area surrounded by a fabulous town, close to exceptional wineries and next to a lovely walking trail. We didn't get to enjoy the two stunning swimming pools, spa or workout room. We've stayed here three times and expect we'll stay here again to enjoy the Healdsburg hospitality, shopping, dinning, and wine tasting.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Susan S: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. We are so thrilled you and your friends enjoyed your stay at our hotel. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"The "Best Western" of All"

5
Gabrielle20000, Healdsburg, California 01/11/2019

Located right off of the 101 freeway, you can't miss it. The hotel has recently been refurbushed, they have the remodled side and the new side, both are nice but I like the new one. Close to the town center and around the corner from all of the best wineries.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Gabrielle20000: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"This was the most beautiful Best Western I have ever stayed in. The grounds were incredible and the staff was amazing!!"

4
User 30/10/2019

I would highly recommend this hotel to anyone staying in the area. They have a wonderful breakfast each morning, 2 pools and a courtyard that looked like it belonged in Italy. The grounds were gorgeous!!!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Cindy B: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Enjoyable and convenient"

5
ckaliwest, San Francisco, California 27/10/2019

We stay at this BW often, it's a convenient location close to Big Johns and a fairly easy walk to downtown Healdsburg. I really appreciate the laid back style the Hotel offers. I don't ever feel like the management is hovering but they are around if you need them. We often bring our dogs, as do many guests. It's never been an issue and I enjoy being around other dog lovers. This is always our go to spot!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Ckaliwest: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. We are a very "Pet Friendly" hotel, as the owners of the hotel are all dog owners. We enjoy hosting well behaved dogs at our hotel. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Wish we could have stayed longer"

5
djsmnx, Cut Off, Louisiana 26/10/2019

Thoroughly enjoyed our stay at this hotel. We had a king room in the Villa Toscana building with a fireplace, sofa, and patio to the courtyard. We had no problems with noise even though we were on the first floor. The bed was comfortable, the room was clean, and the bathroom was huge with a large shower. I love a large vanity where we can both place our toiletry bags. The hotel's decor is that of a Tuscan villa and the landscaping was beautiful. My only regret was that we did not stay here longer.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi djsmnx: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Clean, Quiet and Helpful"

5
Linda B, Valley Springs, California 25/10/2019

Very happy with our stay here. The rooms were quiet, the beds were very comfortable. Also, my sister lost her ipad out of her luggage when we were leaving. Did not discover this until we were home. She called the front desk and was told that it had been turned in by someone who found it on the grounds. They then made arrangements with her to mail it to her. We are both very happy with the extra help they provided. We will most definitely stay here again on our next trip.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Linda B: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am very happy my team was able to help you in returning your sisters I-Pad to her. We all know how important these devices are in our lives. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Reasonable option"

4
SueK167, Irvine, California 24/10/2019

Nice hotel located among very pricey Healdsburg hotels. Comfortable, convenient to town Square and wonderful local wineries. Recommend 2nd or 3rd floors for privacy. Property has an elevator, includes breakfast in a nice area that includes a firepit and water features. Two pools and friendly staff.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi SueK167: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"NIce Hotel at a good price.."

4
Matj2000, Houston 24/10/2019

We stayed here for 3 nights. Not exactly the Four Seasons but this hotel is a good value considering it's location in a town like Healdsburg. We had zero issues. Hotel is very clean and staff is very friendly and helpful... The complimentry breakfast was very good with plenty of choices.... Thank You

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Matj2000: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"Newly refurbished"

5
Gene010, Menlo Park, California 17/10/2019

We have stayed at Best Western Dry Creek Inn several times before. This was by far the nicest room we've had here. The new walk-in shower is a plus. Hi-speed Wi-Fi worked flawlessly. The front desk personnel were most helpful.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Gene010: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Nicest Best Western!!"

4
hdhatp, Houston, Texas 16/10/2019

What a great surprise. This updated hotel was very nice and seems to be popular. The free breakfast was very crowded. I was hoping for some more California type cuisine, more fruits and yogurts. There is not an ATM on premise.... you have to go to the service station across the parking lot. Walking distance to a GREAT market for extra food. Very nice cafe across the parking lot.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear hdhatp: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am glad you enjoyed the short 5 minute walk to Big John's gourmet market. Our entire staff eats at the deli several times a week. It is also nice to read that you enjoyed Adel's Restaurant adjacent to our hotel. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Not a Great Place to Stay"

2
User 12/10/2019

We chose the Best Western because we were traveling with two dogs, which the hotel allows, but I cannot recommend it as a place to stay. The walls are paper thin, and you can hear conversations of other guests. If you are unfortunate to have a first floor room, you are treated to "the elephant walk" as the upstairs guests are walking around. We also were treated to the wake up call that didn't happen. I guess time is not important as to when you wake up. Finally, the free breakfast is ok, but don't get your hopes up. the bagels are unsliced, and good luck cutting one with a plastic knife.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. I am sorry you we disappointed with your stay, On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret you did not receive a wake up call, as requested, Unfortunately, during the PG&E Public Safety Power Outage our phone system was inoperable, as the service provider was located in the outage area and was unable to provide us phone service. Regrettably, this was not communicated to you by our team. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and Chief operating Officer Best Western Dry Creek Inn

"Book your room in the Villa Tusca building!"

5
Sarah H, Saint Paul, Minnesota 08/10/2019

Oh my goodness we just adored this hotel! My husband and I were there celebrating our 5yr wedding anniversary. We booked a room in the Villa Tusca building: such a cute & charming room -- it felt like a little resort, perfect for a romantic weekend getaway (or even to attend a wedding). If we weren't there for the wine, we wouldn't have even had to leave the hotel grounds! 2 pools, a hot tub, sauna, outdoor fireplaces with comfy chairs, free wine tastings, an amazing complimentary breakfast (think espresso machine, yogurt bar, oatmeal bar, waffle stations, etc), a private balcony, and a fireplace in our room for chilly mornings...all the amenities far exceeded our expectations. There's even a well-lit biking/walking path about a block from the hotel that takes you straight into town. We will be back!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Sarah H: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Nice facility"

4
Boise1939, Lincoln, California 03/10/2019

Was upgraded to newly decorated unit. Done up very nice, bed and pillows wonderful. Lighting in bathroom very poor, especially for women doing makeup. Upon arrival heating didn't work, but maintenance immediately arrived and got it going. But, it took close to 3 hours for temperatures to reach comfortable.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Boise1939: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities.Your suggestion for more lighting in the bathroom is most appreciated and will be reviewed with our team. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Great value for Best Weatern"

5
Parkskp, Pennsylvania 01/10/2019

This location was just recently renovated and they did a great job with the decor. The beds were comfortable. Only complaint is the outdoor fire pit was occupied by large groups so we couldn't use it. Another should be added. Breakfast had a good variety to offer. There's a cute little town not too far away. We were here to visit Sonoma wineries. I would definitely stay here again and recommend to others

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Parkskp: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"So overpriced for average hotel"

3
josle123, London, United Kingdom 27/09/2019

Disappointing experience given the high price: - Location of the hotel is not great; it is a good 30min walk from Healdsburg's shops - We met four receptionists and 3 were not friendly or particularly helpful although one was very good (we don't recall names unfortunately). It seemed to be a training issue. - Hot tub was filthy and smelt pretty bad - Room decor is decent but not great quality - a fake bathroom drawer door came off in my hand and fell onto my foot - Breakfast is really low quality (worse than other best westerns we have been too) Basically we would recommend staying somewhere further out that is cheaper (and nicer) rather than staying in this place on the outskirts of Healdsburg

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you were disappointed with your stay at our hotel. We recently have completed a $5 million renovation of the entire property that most of our guests have spoken very positively about. With respect to our hotel's nightly rate. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our room prices are equal to or lower than other hotels similar in style to ours. With this in mind, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during the peak summer travel season. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower.Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Thank you again for writing your review. Your time is most appreciated. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Not your mama's typical Best Western"

5
myview92688, Rancho Santa Margarita, Ca 26/09/2019

Lovely grounds. The hotel was recently renovated, and the grounds and rooms are really lovely. The coutyard area has a lovely fountain where we enjoyed a glass of wine at the end our day. The jacuzzi was clean and there were plenty of fresh towels available. The breakfast was even much better than your typical hotel lobby offerings- They had little omelettes, fresh made salsa, a different protein option each day, fresh oatmeal with all the fixings, fresh fruit bowls, yogurt, pastries from a local French bakery. Tue dining area was spotless, and you could even sit outside around the fire pit on a chilly morning

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear myview92688: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Good Value"

5
carebearwa, Danville, California 26/09/2019

Enjoyed our stay at the Dry Creek Inn. Check in/check out were quick and seamless, great assortment for breakfast. Walking path with sculptures to Healdsburg Square across the street. Room clean, beds comfortable, small fridge, coffee, & safe in room. Hot tub was great too!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear carebearwa: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Nice rooms, but way understaffed!"

4
triaussie, San Francisco, California 22/09/2019

I stayed in one of the updated rooms and it was really nice. Although the staff is extremely nice, they are definitely understaffed. I waited 20 minutes to check in as only one person was at the desk and there was a line. the one staff was very apologetic and this was not their fault. This is Best Westerns problem for being too cheap to staff more. I was also on hold for over 10 minutes, twice, when I called to make another reservation due to again, one person working the desk. Again they were very apologetic and very nice. Meaghan and Jaime are especially nice and helpful, but very overworked due to low staffing. I never have this problem at Hampton Inn, where I usually stay for any business travel. I will have to consider going back to Hampton Inn as I don't have the time to wait every time I check in or phone.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear triaussie: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your review of our property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I regret you had to wait an extended period, in order to check in too our hotel. As well as, having to wait on hold. Over the past month, we had many of our former staff members return to school. This along with the National labor work force shortage, particularly in Sonoma County and Healdsburg, has left us with the inability to replenish the staff in a timely manner. Whereas, the Management team is being forced to work many desk shifts. We do acknowledge the hotel is understaffed in many departments. However, like many other businesses in and around the country, we are doing our best looking for laborers to best serve our guests. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for taking the time to write your review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Old, tired, and dirty."

1
alyce136, Santa Barbara 16/09/2019

This property is in real need of a face lift. Staff was also tired, never smiled, and seemed under appreciated. Perhaps the owners like a thick wallet and unhappy guests. Real potential is unrealized.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you felt our hotel was outdated and you were disappointed. We recently have completed a $5 million renovation of the entire property that most of our guests have spoken very positively about. I regret you did not feel the same way. With respect to our hotel's nightly rate. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our room prices are equal to or lower than other hotels similar in style to ours. With this in mind, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during the peak summer travel season. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Thank you again for writing your review. Your time is most appreciated. Sincerely, Aaron Krug President Best Western Dry Creek In

"Always Excellent!"

5
User 15/09/2019

The newly decorated rooms are gorgeous. The courtyard setting is beautiful and relaxing. The breakfast was excellent; great selection and service. All staff were helpful and professional. Everything was so clean. This is my favorite hotel to stay at always. Healdsburg is charming, sun drenched and soulful. A great getaway I highly recommend it. Superb local vineyards to visit.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Traveler28434087730: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President

"Nice Renovation!"

5
Mike M, Carmichael, California 13/09/2019

We have stayed at this Healdsburg Best Western many times before. We were pleasantly surprised to see that hey have totally renovated the rooms. Very nice change as the the previous decor had begun to look pretty tired.

aarondci, Manager at Best Western Dry Creek Inn, responded to this review
Hi Mike M: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President

"Another unsatisfied Best Western Customer"

1
BigVChicago, Sarasota, Florida 10/09/2019

Had a room booked for to attend a wedding in late October. Unfortunately my wife took ill. I gave management two month notice to cancel. They noted the best they would do is offer us half $ back. I offered a doctors note, noted we were retired senior citizens, and most important it was the height of the grape harvest when the Napa and Sonomas are booming. I am sure the room will be rented if not rented already. In my opinion greed of ownership. MY guess this property is franchised from Best Western and not corporate. However I will think twice before using a Best Western property in the future.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear BigVChicago: Thank you for completing the survey regarding your future group block reservation at our hotel. First let me say we are all truly sorry to hear about your wife's illness. We do empathize with you and express our sincerest thoughts for a speedy recovery. In reading the notes from the General Manager, I found that he followed proper procedures regarding Group Contracts and Pre-Blocked Group reservations. In reviewing the Wedding Group contract signed by the Bride and Groom, it specifically requires a two night stay requirement with a non refundable first night's deposit. This policy was also explained at the time of booking. Due to the nature of our business and high demand for rooms on the weekends, this policy is strictly enforced. It appears the General Manager offered to "meet you halfway" by offering to return half the first night's deposit to you. It is also my understanding if a note from a Doctor is provided, then we would be able to consider refunding the remaining balance to you. I regret the enforcement of our hotel policies, procedures and contracts has made you so unhappy. However, I strongly feel the General Manager went out of his way to accommodate you under the circumstances. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn

"VERY NICE INN IN THE WINE COUNTRY"

5
858danellem, Los Angeles, California 09/09/2019

We spent two nights in Healdsburg for wine tasting in the Alexander Valley and Dr Creek Valley. Dry Creek Inn was a perfect location right off the 101, close to many upscale wineries and a five minute drive to the charming downtown Healdsburg. We stayed in the newer part of the inn, Villa Toscana. Our second floor room was well appointment with a fireplace, love seat sofa and private patio. Our room was clean, well equipped with coffee maker and safe, and beautifully decorated. We would definitely return here in the future. If you are dining in downtown Healdsburg try Baci Cafe and Wine Bar, Campo Fina (patio), and Barrels, Brews and Bites.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi 858danellem: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Just okay for the price."

3
KYLCPA, Oakville, Canada 09/09/2019

The recent reviews for this facility of three stars or less pretty much describes our assessment of our two night stay. The reception staff were great. Breakfast room staff indifferent. Room in what must be the old section was dark. Breakfast offering adequate but coffee machine was GREAT. I think my expectations were higher.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear KYLCPA: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your comments related to my team's customer service are appreciated and I will share your comments with them. I am sorry you had a room that was dark and not in an open area which disappointed you. We recently have completed a $5 million renovation of the entire property that most of our guests have spoken very positively about. I regret you did not feel this same way. With respect to our hotel's nightly rate. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our room prices are equal to or lower than other hotels similar in style to ours. With this in mind, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during the peak summer travel season. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Thank you again for writing your review. Your time is most appreciated. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Best Western in the middle of wine country"

4
LokeyRanch, Orono, Ontario 06/09/2019

Lovely Tuscany-themed property. Nice rooms - everything very clean and quiet. Gorgeous breakfast room with many choices of food. Excellent, cheerful staff. Very nice pool. Within easy distance of wine country and many downtown boutiques and restaurants. 10 minute drive to a fun restaurant called Willi's.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi LokeyRanch: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Your kind comments with respect to our entire team is most appreciated. I will pass your kind comments along to all of them. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Great place to stay"

5
DiSiriBy, Watsonville, California 03/09/2019

Great location, clean and comfortable. Only place we stay in Healdsburg. We stayed in the regular rooms and it was really really nice. Staff was very friendly and helpful. Nothing but good things to say aout this hotel.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi DiSiriBy: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Your kind comments with respect to our entire team is most appreciated. I will pass your comments along to all of them. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Great Hotel - Great Price"

5
VacationHounds32, Grass Valley, California 27/08/2019

Loved our one night stay here - check was friendly and smooth, the room was beautiful, the grounds very nice. Breakfast was standard BW fare with the wonderful addition of the espresso machine - What a treat! Loved the breakfast area, the friendly staff. We sat outside and joyed the firepit and gentle water feature behind it. As for a renovated room. We will be back.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi VacationHounds32: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you were happy with our newly renovated room and enjoyed an espresso during your breakfast. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. We are always trying new items in order to satisfy our Wine Country guests. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Pretty disappointing..."

2
PeterDavenport, London, United Kingdom 07/08/2019

This motel is actually split between 2 buildings and 2 pools, so is a little odd. We paid an upgrade at check-in to stay at one of the newly upgraded rooms, which was nice, however we didn't see our original room in the old building. The place had a self-service feel, you hardly saw any staff, apart from the grumpy bunch at breakfast who clearly were not enjoying their work. Sorry to say this, but the breakfast offering was the worst I have ever encountered, anywhere on the planet. Scrambled egg in one rubbery lump, cold coffee and toasters that simply did not toast. Ever. The two pools were both small and outdated. Towels old and thin. There's a lot to do here, apart from the room renovations, and you could do much better elsewhere in lovely Healdsburg.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you felt our hotel was outdated and you were disappointed. We recently have completed a $5 million renovation of the entire property that most of our guests have spoken very positively about. I am very pleased to read you also had the opportunity to stay and enjoy one of our newly remodeled rooms for yourself. Additionally, I regret you were disappointed with our breakfast and overall layout of the property. Our Complimentary hot breakfast meets or exceeds the standards set forth by Best Western. We do have a full service restaurant located on our property, as an option for our guests who wish to have a complete sit down meal. With respect to our added hotel amenities which include; 2 pools, 2 whirlpool jetted spas, firepit, Fitness, sauna, steam rooms and more. Most all of our guests enjoy having these added amenities available to them to use. I am sorry this was not the case for you. Our hotel is a very nice 3 diamond Best Western hotel. Our rooms, amenities and services are similar in nature other like kind properties in our area, for a fraction of the cost. Thus, making our property a good value in Healdsburg. It is my hope you will give our hotel another try, so we may make your next stay to Healdsburg and the Dry Creek Inn, a rewarding experience. Sincerely, Aaron K rug President Best Western Dry Creek Inn

"Overpaid for outdated room"

1
User 05/08/2019

Two couples that we traveled with paid $200 less than us for the same period. One of the couples had a renovated room, which was MUCH nicer than our outdated room. There was no water in the room and overall, we were very unhappy with the quality of the room, especially for the price.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you felt our hotel was outdated and you were disappointed. We recently have completed a $5 million renovation of the entire property that most of our guests have spoken very positively about. With respect to our hotel's nightly rate. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our room prices are equal to or lower than other hotels similar in style to ours. With this in mind, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during the peak summer travel season. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower.Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Thank you again for writing your review. Your time is most appreciated. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Nice stopping point "

4
RUSSELLG204, New London, Ohio, USA 04/08/2019

Stayed 2 nights. Beds very comfortable. Breakfast was a normal hotel breakfast. When running late there was limited availability of food. Adequate parking and friendly staff. Would stay again. Easy on and off Route 101.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi RussellG204: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Your kind comments with respect to our entire team is most appreciated. I will pass your comments along to all of them. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Big disappointment!"

1
User 03/08/2019

We were there 4 days. The shower head was dirty. The sink clogged up on day 2. Parking was bad due to guest work trucks. The front desk said "We also have a full omelette bar". We were expecting a omelette bar, we got folded eggs with cheese, salsa & something that doesn't looked like avocado on the side. The pool and the breakfast room is across the parking lot ( didn't look like that on the pictures). Construction was going on. Early noise from the construction and guess in parking lot. No microwave. Refrigerator didn't work well. The pictures don't look like the property. This is a motel converted into a want to be high end Hotel. The pictures is what drew us in. Not the "Hotel" we were expecting. So disappointed! Over all 0

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As you experienced, the hotel is near the completion of our $5 million renovation project and there is still some minor construction activity going on. Unfortunately, because we are a live business which operates 24 hours a day, 7 days a week. There really is no perfect time to perform this type of work without some disruption to our guests. I regret if our remodel project caused you any inconvenience during your stay. Our hotel web site is up to date with current pictures of our newly remodeled rooms and a video taken last year which includes an aerial view of the entire property. I am sorry you felt neither of these adequately described the hotel property. Additionally, our web site throughly describes the amenities and services offered at our hotel. As part of the guest experience we offer each guest a daily Complimentary Hot Breakfast. Our breakfast is similar to what you would find at most Best Western hotels. No where do we advertise or mention on our web site a “omelette bar” at our hotel. All employees are aware of the type of breakfast being served by the hotel. I believe there was a misunderstanding with the interpretation of what our breakfast offered. I am sorry you were disappointed in your stay. We are a very nice three diamond rated Best Western hotel located in a high demand tourist area. Our hotel offers great value, as compared to the other boutique and luxury hotels in Healdsburg priced $200-$400 per night higher than us. Once again, thank you for taking the time to write and post your review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Recently Remodeled Rooms "

4
dandksmommy, Clovis, California 25/07/2019

This Best Western is located right off the freeway. Half of the property has recently had its rooms remodeled and the other half is scheduled for its renovation in the next few months. The King w/pull-out couch remodeled room we stayed in was on the ground floor and it was nice and large with a comfy bed. The only cons we have about our remodeled room are: 1) the tub/shower was not touched. It still had an old tub. 2) the vanity area/bath area was installed with a frosted barn door. And at night if someone needed to get up and use the restroom and turn on the light, the light shines right through the frosted barn door and wakes up the person who is asleep in the bed right next to the bathroom. 3) lighting!! Brighter light bulbs please. Women like to see themselves in the mirror when they are getting ready. All in all, the hotel room is very big, the continental breakfast in the morning is fabulous, and the location off the freeway is awesome.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Dandksmommy: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. We have been getting very positive feedback from our guests. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Nice hotel for wine tasting"

5
User 23/07/2019

We stayed for 2 nights at Best Western Dry Creek Inn because we wanted to see Healdsburg and do some winetasting. There were free winetasting every evening at the hotel, but we also walked to the city center easily in 20-30 minutes. The room was clean and wifi ok. We parked our car outside.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
HI Marianne11112: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Just a quick trip"

4
travelingposh, Walnut Creek, California 21/07/2019

We stayed in an updated room on the second floor. The room was amazing. We had a private balcony and the room was styled beautifully. It had a fireplace, couch and mini fridge. We went to the wine tasting which was amazing. It was close to big Johns market which is a gourmet marketplace. The one thing we had an issue with is that the steam room and sauna were both broken. This was one of the reasons we chose this hotel so it was a little big of a bummer. The breakfast was just okay and by the time we got there at 9 am there were no forks, knives and it was kind of a mess. Overall it was a great place to stay but a few things could be updated to make it better

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi travelingposh: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. My only regret is that you were unable to enjoy our Steam and Sauna rooms. We will have them both checked immediately to ensure they are functioning properly for our future guests. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Noisy upstairs guests. And then blah blah. Then maids never refilled coffee packets. I don't know why this box demands a"

3
rcarne753867, Kansas City, Missouri 19/07/2019

The maid service did not replace coffee. Last night I had very noisy neighbors. location was perfect. I don't know why this box demands 200 characters before I can submit review. Blah, blah blah, blahh

"Nicely appointed refurbishing"

4
Mmarymomm, Pleasanton, California 17/07/2019

The BW Dry Creek Inn has been refurbished since we were here last. We stayed in the Villa Toscana building and the room had a fresh, clean decor and the bathroom fixtures were modern and much appreciated. The bed was comfortable, there was a desk, a sofa gave additional seating, and the sliding doors opened onto a private outdoor space and then a larger public space. There still is some room for improvement, though. The lighting was quite dim and while the USB port was a welcome addition, the regular outlet on the lamp was so close to the bottom of the lamp that it did not accept an iPad brick. The biggest disappointment was the breakfast. The tables were crammed into the space and it was over crowded. There were no napkins available and the tables were dirty. We tried the faux omelet which was yellow and folded over. That was as close to being an egg as it came. The sausages had micro-bits of hardness in them, there was no knife with which to cut the bagels or English muffins. Everyone was vying for a space to find some food. On top of this, there was no air conditioning in the breakfast room. It must have been 15 degrees hotter than outside. But other than the bad breakfast things have really improved at this BW.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Mmarymomm: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. My only regret is that you did not enjoy our breakfast. We are always trying new items in order to satisfy our Wine Country guests. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Would stay again"

4
User 15/07/2019

We were here for one night during a long road trip. It was close to one of the wineries we wanted to visit, so the location worked well for us. The room was clean, but unfortunately we were placed on the first floor right by the vending machine, so we had noise late at night and early in the morning right outside our door. That wasn't ideal. But being on the first floor made it easy to load and unload the car and to park super close by. Our daughter enjoyed the hot tub, but the pools were too cold to get in. Everyone we encountered - staff and guests - were very friendly. The complimentary wine tasting by a local winery was a lovely and welcome surprise! The breakfast wasn't the greatest we've had and the breakfast area was a bit busy and messy (you can't totally fault the staff for this, as I saw people not cleaning up after themselves), but it was perfectly fine for a free, included breakfast. The outside seating was a really nice option!

"Comfortable Stay"

5
User 13/07/2019

Staff were great and our room was very clean and the bed was extra comfortable. The pool looked inviting and the internet worked well. We did not have a chance to try the breakfast. Could have used one more towel. The bathroom amenities were very nice.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
HI ksfield47: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Disappointing Stay"

3
User 10/07/2019

This hotel is over priced for what it offers. The room was loud and outdated. The air quality during the night was poor. The bed next to the window unit was cold but the bed by the wall was a sauna. The breakfast was picked over, dirty tables, cramped seating, out of clean forks, milk, waffle mix etc. We requested late checkout during check in and was told to call in the morning at 10:30. We called at 9:00 and was told we couldn't have late checkout because too many other guests had already requested it.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you felt our hotel was outdated and you were disappointed. We recently have completed a $4 million renovation of the property that most of our guests have spoken positively about. With respect to our hotel's nightly rate. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our room prices are equal to or lower than other hotels similar in style to ours. With this in mind, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during the peak summer travel season. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower.Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. I am sorry we were unable to honor your request for a late check out. During, our peak summer travel season we do our best to honor all requests but this is not always possible. Therefore, during these periods, we need to stand by our hotel check out time of 11:00 am. Thank you again for writing your review. Your time is most appreciated. We look forward to being able to serve you again in the near future. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Lovely Tuscan Villa in Healdsburg"

4
parkerp47, Albany, California 09/07/2019

We usually stay at the BW in Healdsburg. The theme is a Tuscan Villa. The grounds, pool and fountains are beautiful and tranquil. They serve delicious Goat Rock coffee in the breakfast room. I will recommend that my Kiwanis Club have their next conference there. It is close to our favorite winery, Dry Creek Vineyards and to downtown dining. Parking is also convenient. The hotel was sold out for the weekend we stayed but it did not feel crowded or noisy. I always look forward to staying there.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear parkerp47: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. We are thrilled you will be considering our hotel for your next Kiwanis Club conference. Our groups sales team is ready, willing and anxious to assist you. We hope to hear from you soon. Thank you again! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Wine Country Visit"

5
SailingJon, San Diego, California 09/07/2019

We stayed in the Villa and had a recently renovated room. It was very tastefully decorated and the bed was great. The breakfast was more than adequate and the staff was very helpfull. We will be back!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear SailingJon: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Wine country escape"

5
ssob2015, Calgary, Canada 05/07/2019

Room was very clean, recently decorated. Bed was very comfortable. Breakfast had good choice. Location was close to town centre. Hotel had good wifi, fresh filtered water was available on premises. Staff was very helpful.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear ssib2015: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Updates are fantastic!"

5
JulAnnSal, Phoenix, Arizona, United States 02/07/2019

The updates to the Villa are beautiful! It's worth the extra to stay in one of the new rooms. The climate control system is silent and works really well. The decor is gorgeous and the extra large showers are really nice.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear JulAnnSal: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"very expensive for what was paid"

3
453terrye, Fremont 02/07/2019

we were here for my nephews wedding in town the room was okay with good air conditioning the shower was poor very bad water pressure and the tub fixtures rusted bed was comfortable breakfast was cold when the items were supposed to be warm very small and crowded breakfast room VERY MUCH OVERPRICED FOR WHAT WE PD--OVER $300 per nite

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our room prices are equal to or lower than other hotels similar in style to ours. With this in mind, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during the peak summer travel season. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower.Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Thank you again for writing your review. Your time is most appreciated. We look forward to being able to serve you again in the near future. Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Great Place"

5
JohnFoodie9999999999, San Francisco, California 02/07/2019

Great place for the price in the Sonoma Wine Country. Stayed over the weekend, it was clean and gave great advice on places to eat and things to do. There is a nice pool, a great coffee shop across the street and knowlegeable staff.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear JohnFoodie9999999999: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Review"

4
Sierra1K, San Jose, CA 01/07/2019

Nice and clean room. Overpriced in my opinion but so is the Geyserville Inn. It's dog friendly which is the main reason we stay here. The parking spaces are very close together. That's pretty much the norm nowadays though. The little patio was nice to sit and have coffee in the morning.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Siera1K: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for taking the time to review our property. It is great to see that you brought your "Best Friend" along with you. We are a very "Pet Friendly" hotel and always welcome dogs with our pet amenity kit. It is wonderful to hear that all of you have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Along with your dog. Thank you! Sincerely, Aaron Krug President Best Western Dry Creek Inn

"Comfortable Stay"

5
User 28/06/2019

Great location-quick, easy Uber/Lyft ride to downtown. The 2 Queen Beds were so comfortable and the room was quiet. Good layout for two friends sharing a room. The included breakfast was convenient and a bonus.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Vick B: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"PLEASE READ BEFORE YOU BOOK FOR AN EVENT especially families!!!"

1
Bclaim22, San Diego, California 24/06/2019

This was the worst hotel experience my family and I have ever had. My mother-in-law booked this hotel for a family wedding in November for travel in June. She called the week before the event to confirm her reservation. She also called the week of, stopped by the front desk the night before our reservation, and stopped by 3x the day we were due to check in. Our reservation included two sets of adjoining rooms, one handicapped room, and one other room (6 rooms total on 2 reservations). She also called to confirm we would be able to get early check in. The early check in was incredibly necessary as I wanted to nurse my new baby upon arrival. We had a rehearsal dinner to make at 4 pm. When I arrived at 2 pm, I was told my adjoining rooms weren't clean yet despite the half dozen requests by my MIL and booking 7 months in advance. Upon arrival back at the hotel after the rehearsal dinner, we went to check in. We were told someone at the hotel messed up and we only had one set of adjoining rooms. They said we could have rooms 4 doors apart. I have 2 small children so that was absolutely preposterous. My sister-in-law who also had adjoining rooms has 2 small children. Our kids are light sleepers and don't sleep well sharing rooms hence why we booked the adjoining rooms. Not to mention the fact that there was candy on my floor when we checked in. We loaded the elevator on our second day, my toddler heading in first. I was behind holding the baby and pushing the stroller. The elevator door slammed my stroller into the door frame, it didn't bounce back open. I didn't know what to do. I couldn't pull the stroller out because my toddler would be stuck on the elevator alone. I had to use all my strength to pry the door back on my stroller. Thank God my baby was not in the stroller or I fear what would have happened to her. She would have been severely injured. The front desk staff completely lacked any sort of empathy when explaining the situation. I asked if it was possible to get housekeeping to the booked rooms, and she said they would try and never placed a call. I was basically given a shoulder shrug. Please families, cross this one off your list of places to consider for your next event. It's unsafe and the staff lack basic understanding skills.

aarondci, Manager at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Firstly, let me assure you, the safety of our hotel guests is our top priority. I am not sure of the incident that caused the elevator doors to malfunction. However, based on both comments made by you to our Guest Service Agents and this review, we have already called our elevator service company to come and inspect both our elevators.The elevators are currently inspected twice a month and we have not been made aware of any prior issues of this kind. Healdsburg is a large wedding destination. Since, many wedding groups stay at our hotel, we do understand the importance of early check in's and at times the need for adjoining rooms. I am sorry for the confusion created at the time of your arrival. Being, our guaranteed check in time is 4:00pm. We always do our best to honor requests for early check in's, but this is not always possible. Even if it is requested ahead of time. I understand our hotel erred by mistakenly giving your adjoining room to another guest. We do apologize for that happening. After talking to the Front Office Manager, it was explained to me that he was able to correct the problem the following morning and you were able to get the adjoining rooms which had requested. I regret the mechanical malfunctioning of the elevator door made you feel our hotel is unsafe. I can assure you we do everything possible to create a safe environment for our guests and believe this is an isolated incident. Once again, thank you for taking the time to write your review. Your time is most appreciated. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Ok, but nothing special"

2
Jerry L, Vancouver, Washington 21/06/2019

Room pictures are true, however the exterior is dirty and messy. The hotel is under construction, which was not mentioned in their page. It does have a villa flavor, but there is much more work needed to clean it up. You need to have extra muscle just to turn on the shower.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As you experienced, our hotel is in the middle of a $5 million renovation project and there is a great deal of construction activity going on, at this time. Unfortunately, because we are a live business which operates 24 hours a day, 7 days a week. There really is no perfect time to perform this type of work without some disruption to our guests. These activities were posted on both our web site and on Best Western.com, prior to this week, so our guests were aware prior to making their reservation. I regret if our remodel project caused you any inconvenience during your stay. Just this week our remodel project was completed and the contractor is currently putting the final touches on the job, by cleaning all areas effected by construction. It is my hope that you will reconsider staying with us again, so that you can experience the finished product of our newly remodeled rooms. We have been getting rave reviews from these rooms and we are very excited to show them off. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nicely appointed and remodeled"

5
SXM, Larkspur, California 16/06/2019

We stayed in a King 2nd floor (top) room in the back building on the property. It was conveniently located and the room was very comfortable. The bed was terrific and the sofa was a nice added place to sit. I read on the balcony in the evening (faced the courtyard with a water feature) since it was 85 degrees at 9pm! We would come back again!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi SXM: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you again for the lovely review. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Clean, great staff, wonderful breakfast included, just outrageous expensive but probably normal for "wine country""

4
User 16/06/2019

Very clean, very nice staff, quiet room, great free breakfast, free wine tasting in the evening. Lots of taxes and resort fees, so $275/night ballooned up to $320/night final cost. Probably "normal" for wine country hotels but we weren't expecting that.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear: Sherpa23350834225: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Wine country anniversary"

5
User 09/06/2019

We've been reliably staying at this hotel for about five years now. We live in Marin. We came up for our 7th anniversary and were just blown away by the refurbished rooms in the villa. Really stylish, comfortable, great value. I travel for work in biz/first all over the world. If you are dropping a fortune on wine why spend a mint on the room? We've stayed in Healdsburg near the square for rooms at twice the cost of comparable quality. Well done!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Janice D: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you enjoyed our newly renovated room. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. From all of us here at Dry Creek Inn, we wish you a Happy Anniversary. Thank you again for the lovely review. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Wine Country Dump"

1
User 03/06/2019

We only stayed here because they didn't have a minimum. For good reason—nobody would knowingly stay here more than a night. The walls are so thin you can here people 2 rooms away. Every time a door closes the room shakes. Ambiance? Non a bit, either there or nearby because it's too far away for anything. Don't stay here because you think you need to be in Healdsburg. Get something in a nearby town and just drive there

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret you felt our hotel was a dump and overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. For this reason, on most all weekends our hotel, like all other hotels in Healdsburg, we require a two night stay requirement. It is on a rare occasion, we do release rooms at the very last minute for single nights stays, when they become available. Our room rates also reflect the increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours.Therefore, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. With no two night stay restrictions present. As you experienced, our hotel is in the middle of a $5 million renovation project and there is a great deal of construction activity going on, at this time. Every room in the hotel is getting renovated in some way. This would include the room which you occupied during your stay with us. I am sorry you felt the noise level coming from other rooms into your room and the general construction of the hotel property was of poor quality. We are addressing the level of noise during the remodeling process. Our hotel has maintained a 3 star AAA rating for over 30 years and our Housekeeping and Maintenance Departments have received several awards from Best Western for cleanliness and quality. Once again, I am sorry you felt otherwise and described our property as a dump. Our remodel project will be complete by mid June. It is my hope that you will reconsider staying with us again, so that you can experience our newly remodeled rooms. We are very excited to see the finished product. Once again, thank you for taking the time to write this review. You time is most appreciated. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Spend the extra $40 and get a villa!"

5
pickeyguest, Victoria, Canada 22/05/2019

The location is...well, not sublime but if you're wanting to spend your money on wine and not a hotel, this is a great choice. We had a newly renovated villa and it was stunning! Fireplace, lovely and large bathrooms, great bed and super comfy. The pool area is kind of in the parking lot but good for kids I guess. The breakfast was loaded with choices both hot and cold. All in all, for the money...I would stay again.

"Great Location for a nice wine tasting visit to Sonoma County"

4
jogger827, Downers Grove, Illinois 20/05/2019

It is a great location if you are planning on visiting for wine tasting. RIght in the heart, able to get to many wine regions, right next to expressway. Breakfast was more varies than I have seen at other Best Westerns and the staff kept the kitchen clean and food stocked.

"Nice hotel for wine lovers"

4
lillanbc, danville 14/05/2019

Excellent hotel close to freeway and in the middle of wine country. King room was nice and even had a little sofa. Breakfast included eggs, sausages, breads, cereals, youghurts, etc. Pool area and outside seating nice.

"Terrible....Find Somewhere Else to Stay!"

1
CanuckTravel4Ever, Mississauga, Canada 04/05/2019

Overpriced and more like a motel than a hotel. Rooms are outdated and bathroom was very small with an old outdated shower and poor water pressure. Thin, small towels and bed linens were equally low quality. Alot of traffic noise from nearby streets. Very disappointing in such a charming spot as Healdsburg....

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Therefore, hotel rooms in the Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. As you experienced, our hotel is in the middle of a $5 million renovation project and there is a great deal of construction activity going on, at this time. Every room in the hotel is getting renovated in some way. This would include the room which you occupied during your stay with us. I am sorry you felt the towels and bed lines were of poor quality. All our guest rooms have recently been replaced with new towels and linens, which far exceed the Best Western minimum standards for the level of Best Western property we are. Our remodel project will be complete by mid May. It is my hope that you will reconsider staying with us again, so that you can experience our newly remodeled rooms. We are very excited to see the finished product. Once again, thank you for taking the time to write this review. You time is most appreciated. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Not worth the price. Pay a little extra and stay somewhere nicer!"

1
Explorer40973589527, Oakland, California 03/05/2019

The hotel was not updated like in pictures. Had trouble with the shower head. The sliding door from the bathroom to the room did not block any light going into the room. Quality of sheets and towels was poor.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Explorer40973589527: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As you experienced, our hotel is in the middle of a $5 million renovation project and there is a great deal of construction activity going on, at this time. The pictures shown on both our web site and at Bestwestern.com are actually outdated and do not display the recently remodeled rooms. We are currently in the process of taking new pictures of all our newly remodeled rooms, so they can be displayed to our future guests. All our new guest room towels and linens far exceed the Best Western minimum standards for our level of a Best Western hotel. Our remodel project will be complete by mid May. It is my hope that you will reconsider staying with us again, so that you can experience our newly remodeled rooms. We are very excited to see the finished product. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Tuscan villa in the Napa wine country"

5
Pat L, Concord, California 30/04/2019

This property was like being in Tuscany, only you were just off Highway 101. Buildings and grounds meticulously maintained, Spacious , well appointed guest rooms. Beautiful plants, lots of roses on the grounds. Well equipped fitness room, and beautiful pool with tables and chairs around for picnicking. A restaurant on premises.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Pat L: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Hit and miss. Not going back."

3
Gary G, Ridgefield, Washington 30/04/2019

Pluses: New Comfortable beds, espresso machine, spa and pool, location. Minuses - furniture missing, eggs below par, moldy smell from air conditioner. Biggest issue was the price. For what it is, the price per night was extremely high. We won't go back.

"A very good place to be whilst visiting relatives in the area."

5
Pioneer68572676293, Worthing, United Kingdom 20/04/2019

The looks of the hotel are a highlight being similar to Mexican hotels we have stayed in. The ambience was fine, the room excellent. The service was as we would expect with everyone being helpful. As with most USA hotels you really need a car to get about. A great hotel to visit the wine area.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Pioneer68572676293: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Your comments about our hotel team members are very nice and appreciated. All team members work hard to satisfying our guests. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice Hotel for Two Nights"

5
User 18/04/2019

We spent two nights at the BW Dry Creek Inn. Our check-in was painless, and the desk staff were great. We were given a king bed room on the end facing Grove Street. Other than cars occasionally hitting man hole covers, being next to the street wasn't a big deal. The room was nice, and well maintained. We could see activity where carpeting is being replaced in some of the rooms, but ours was just fine. The complimentary breakfast is adequate - scrambled eggs, bacon one day, sausage the other, along with fruits, yogurts, waffles, and cereals and breads. I'd stay there again!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Roger B: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Your comments about our Front Desk staff are nice to see. They do work hard at satisfying our guests. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"terrible experience"

1
User 18/04/2019

this property is a mess and ammenities are horrible will never recommend this place best western needs to review this property and correct the issues. the breakfast was just ok .too bad because the location is good

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As you experienced, our hotel is in the middle of a $5 million renovation project and there is a great deal of construction activity going on, at this time. Unfortunately, because we are a live business which operates 24 hours a day, 7 days a week. There really is no perfect time to perform this type of work without some disruption to our guests. I am sorry that our remodeling project interfered with your ability to have an enjoyable experience at our hotel. The remodel project will be complete by the middle of May. It is my hope that you will reconsider staying with us again, so that you can experience our newly remodeled rooms, and give us another opportunity for you to have a pleasant stay. We are very excited to see the finished product. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"A great option for Wine Country"

5
Adam H, Manteca, CA, United States 16/04/2019

I was staying at Best Western Dry Creek Inn on a short business trip. The room itself was in mostly great condition. My only quibble was that whenever they last remodeled the bathroom, they had the counter extend to be above the toilet. But the toilet is set back close enough to the wall that the seat would not stay up. That made using the toilet a bit of an adventure. The rest of the hotel experience was great, though. The bed was comfortable and the room was decorated nicely. The TV is nice, too.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Adam H: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice hotel base for wine touring"

3
RF-WMi, Chicago, Illinois 14/04/2019

As others have stated, this property is being remodeled, so room choices can be limited. We booked months ago as a group, but were not given rooms together - after a few discussions with two different front desk staff, we at least were re-located on the same floor in the same building. Guessing this was due to the remodel, but still...rooms were clean and in decent shape, although clearly not the newly remodeled ones. Rooms at the front of first building are noisy as they face a main road and a gas station - I would request a room in the back or the second building next time. Breakfast was standard cereal, eggs, sausage, baked goods - they did have bagels and other treats from a local Healdsburg bakery that were very good. Nice location - easy drive (or about a mile walk) into Healdsburg with shopping and lots of good dinner options. Easy access to Hwy 101 to get to wineries. Grocery store nearby.

"Good luck getting a straight answer"

2
User 03/04/2019

I have been trying to make a reservation at this hotel since January for a family wedding in June. I have gotten multiple quotes, passes around from one sales agent to another and my reservation was ultimately still screwed up. Their reply, sorry not sorry. When you are one of the only options in town, I guess its okay to be rude and provide poor customer service. Shame on you!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Reviewer: Thank you for taking the time to post your review with respect to making a future reservation within a group block at our hotel. I truly regret there seems to be some confusion with your ability to make a reservation within the pre-blocked wedding group. In reviewing your current reservation, I found that it was made on January 9, 2019 for a premium Villa Toscana arriving on June 21 for three nights. Then a short time later the reservation was changed to a standard Casa Siena room. Since, the rooms are very different in location and style, the prices between the two room types are significantly different. Additionally, being we are in a town that is a wedding destination, hotel rates are significantly higher on Friday and Saturday nights, as opposed to our Sunday night rates. Except during holiday periods.This would also account for the differences in prices you have described in your review. I am sorry you felt any member of our team was rude to you while explaining our hotel's group reservation pricing, policies and procedures. This certainty was not their intent. After reviewing your upcoming reservation for June, I found everything to be in order. To review, we are currently holding for you a standard Casa Siena King bedded room for arrival on June 21, 2019 for three nights. If this information is not correct. Please contact our Group Sales Manager Ms.Yesenia Lozano, who can assist you in making the proper changes. Once again, thank you for taking the to post your review. We look forward to seeing you in June. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"This is a great place to stay in the Wine Country!"

5
User 01/04/2019

I have travelled in the Wine Country for many years and recently "found" Dry Creek Inn." It is an exceptional value. The room and amenities are excellent. It is BY FAR the best deal I have seen in the Wine Country and I recommend it without reservation. It is a very nice place!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Stay735078: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am very happy to read that you found our hotel to be a exceptional value. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Not Pleased"

2
WeLuv2Travels, Vacaville, California 31/03/2019

Although we've stayed in this hotel before, this trip was not a good one. The hotel is being remodeled, which we knew going in. We didn't know that our room was on the short side of the two long halls where all the rooms (up and down) are being remodeled. Our room was one of the old ones - with cracked tiles on the bathroom floor, stuffing coming out of the ottoman and towels that were thin and rough. And, we paid an average of $200 a night for the 'pleasure' of our stay. It was memorable, but not in a good way. The small shower is built so that you have to reach across to turn on/off the water - hello wet hair! And no hair dryer until you ask for one.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As you experienced, our hotel is in the middle of a $5 million renovation project and there is a great deal of construction activity going on, at this time. Unfortunately, because we are a live business which operates 24 hours a day, 7 days a week. There really is no perfect time to perform this type of work without some disruption to our guests. I am sorry you experienced a couple of maintenance issues in your room. They have been recorded by our team and are being addressed. The issues you experienced with the older Villa rooms, is the exact reason these rooms are currently being remodeled. Our remodel project will be complete by the end of April. It is my hope that you will reconsider staying with us again, so that you can experience our newly remodeled rooms. We are very excited to see the finished product. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Good place to stay"

4
Fathorsemama, Loomis, California 22/03/2019

The place is under remodeling so you can hear some of that during the day, but at night it is very quiet, though near the freeway. The beds are excellent, the pillows better than average, towels not so fab. The room was spacious. Breakfast was the regular stuff, not badly done. Coffee in the breakfast room was good, in the room terrible.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Fathorsemama: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager

"A wonderful place to come home to after a day of wine tasting"

4
JoAnne H, Washington State 21/03/2019

We very much enjoyed this place, arrived there during the deluge of late February. Rather than riding our bicycles, we walked into town (1 mile) through flooded paths and streets, enjoyed many wine tasting rooms and great restaurants. It was a very different vacation from what we had envisioned, but always coming home to our room. We were offered a small sitting area for an extra $10, and that is the only glitch... all of the daily taxes were added on to the upgrade. Other than that, the breakfasts were great... eggs and bacon or sausage, yogurt fruit. Good coffee. Staff was friendly and helpful. We parked our car for three days and didn't move it. Walked instead... which might be a little far for some, with all the food, it was needed. But also enjoyed the fitness room each day. We are in our 70s.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear JoAnne H: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am very happy to read that everyone of my team took good care of you while being our guest. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Beautiful room- great stay"

5
faithy904, Santa Rosa 21/03/2019

We recently stayed at this hotel for the third time and once again we were impressed. Our room (I think it was called the wine country suite?) was so beautiful and we enjoyed a dip in the hot tub and some time by one of the many fire pits as well. Check in was quick and easy and a nice breakfast was included in the morning. A great stay!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear faithy904: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am really excited to read how much you enjoyed your stay in our newly remodeled Wine Country Suite. You are one of first guests to stay in the suite since it has been remodeled. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Needs remodeling"

2
chazkat, Loveland, Colorado 19/03/2019

Stayed here four days, but won't again. Construction going on made the pool area dusty. Room was very small and cramped. Air conditioner fan was noisy even after maintenance came to try to fix it. Shower backed up (see photo). Seems like housekeeping would have noticed when cleaning. Hot breakfast was good. The security gates made this place feel like a jail.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I must admit the headline used to describe your stay is a bit confusing. As you experienced, our hotel is in the middle of a $5 million renovation project and there is a great deal of construction activity going on, at this time. Unfortunately, because we are a live business which operates 24 hours a day, 7 days a week. There really is no perfect time to perform this type of work without some disruption to our guests. These activities are posted on both our web site and on Best Western.com, so our guests are aware prior to making their reservation. Additionally, I am sorry you experienced a couple of maintenance issues. They have been recorded by our team and are being addressed. Our remodel project will be complete by the end of April. It is my hope that you will reconsider staying with us again, so that you can experience our newly remodeled rooms. We are very excited to see the finished product. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Good Value in Pricey Healdsberg."

4
Q398WEdavids, San Francisco, United States 13/03/2019

I have been staying at this property for weekend and midweek getaways for over twenty years. It has always been a good value, particularly if you stay midweek. Though the price has risen with the increasing popularity of the area, they have made improvements to the rooms and amenities making it very pleasant place to stay. The staff is courteous and professional and the breakfast and dining room are very good. Location is 5 minutes from the town square. You can stay at a hotel on the square for six to eight times the price if you want, but I'd rather spend my money on the great wines and restaurants of the area.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Q398WEdavids: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Your review is a perfect description of our property and Healdsburg. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Robbed at Dry Creek"

1
DayTrip49130250745, Bellingham, Washington 11/03/2019

Due to BW booking computer error screen cut out twice while making booking. Third time I got a confirmation screen. Wanted one room for three nights. Unknown to me until the day before arrival BW booked me in for 3 rooms a night for three nights. They are charging me for the two error bookings. Very uncooperative management. Sending complaint to Attorney Generals office in CA and WA. Business center does not work and is dirty. Was informed no laundry soap for days. At 10 am asked for change for 20 dollar bill. None. Asked for quarters, none. What a disgrace.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Once again, thank you for posting another review in respect to your billing dispute with our hotel and Best Western. Please find below is a repost of my response to our in house survey which you completed yesterday. I am sorry we were unable to come to a mutually acceptable resolution to your dispute. 3-11-19 Dear Mr. Xxxxxx: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our hotel received three separate reservations made by you on February 12, 2019 for arrival on February 26, 2019. The reservations were received to us from bestwestern.com and each reservation had a separate confirmation number. Unfortunately, we were not advised this was not correct information until your arrival at the hotel on February 26. Whereas, you only needed one room reservation. Being that our hotel has a 72 hour cancellation requirement, all three reservations were non cancelable on the day of your scheduled arrival. It is my understanding you met with Mr. Netzsosie, the Assistant General Manager and he thoroughly reviewed and explained the details of the reservations with you. Since, we received your reservations from bestwestern.com and you are a Diamond Elite Best Western Rewards Member. Mr. Netzsosie recommended you contact the Best Western Rewards Customer Service desk, in order to assist you. It is our hotels position and continues to be, that all three reservations are valid. I am sorry you disagree with our position. Thank you again for taking the time to complete the survey. We appreciate your loyalty to Best Western. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Solid motel/hotel in Healdsburg"

4
Silverwoods, Vernon, B.C. 04/03/2019

Very good "bang for the buck" in Healdsburg. I stayed at the Best Western and my room was 100% renovated with a very comfy bed, large tv, clean bathroom and carpets and functioning wifi. What else do you need? Plus you get a good breakfast in the morning. The price was reasonable and the location was solid. The only negative was the noise. The walls were a bit thin.

"A Very Busy BW, and Not Very Quiet"

3
johnnywishbone5, Sacramento, California 03/03/2019

I usually love Best Westerns for their convenience and value. This one was only average. Unfortunately, it's right next to the freeway and the noise is noticeable. As for the staff, they are all very young. I overheard the traveler in front of me inquire about how close Jenner was, the young lady had no idea (it's a very short drive down 116 to the coast.) The biggest problem I had with the hotel is the google maps when trying to find it. For some reason as of this writing (March 2019,) Google lists this hotel as being at 198 W. Dry Creek Rd. It is actually at 198 Dry Creek Rd. This means that you could be standing right next to the hotel and map it, and google will lead you across the highway and dead-end you at Madrona Manor. This is the fault of Best Western Management, not Google. These things are easily remedied. The last thing a traveler wants when looking for their hotel at the end of the day is to get taken on a wild goose chase by google. I had to call the front desk to get directions and they were very aware of the problem. On the plus side, the rooms were very comfortable. The bed was very plush, the bathroom very clean (though only two bath towels for a couple is a bit slim and we did call down for more.) The breakfast room is the most crowded I've ever seen at a BW. This was a rainy weekend and everyone was inside, so perhaps in the summer it's better. I opted to skip the breakfast and just got coffee and a roll. All in all a decent stay. This place is extremely busy and not suitable if you're looking for a quiet getaway. Hope this helps.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you had problems locating our hotel using Google Maps. We are aware of the error with our address being listed incorrectly. We have been in touch with Google several times over the past 6 months asking them to correct the error. Unfortunately, they have been slow to respond and this is causing our guests some major issues attempting to correctly locate our hotel. Since, Google Maps is a service / product owned, operated and managed by Google. We are unable to make the changes ourselves and depend on Google's corporation offices to correct the error. If allowed to do so, we certainly would have made the correction to our address several months ago. This is a very unfortunate circumstance which we have no control over. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me or any member of our Management team directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great experience, great value"

5
lisa s, walnut creek ca 18/02/2019

We stayed 2 nights over a rainy President's Day weekend. They were sold out but we had the pool/hot tub to ourselves as well as the fitness room. Breakfast is excellent: eggs, guacamole, salsa, waffles, cereal, oatmeal, pastries, fruit, etc.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Lisa S: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great place "

4
Dannamy, Goshen, New York 18/02/2019

Spent 3 nights here while visiting family. The place is very nice. The room was exceptionally clean and the beds were comfortable. Had a wonderful nights sleep. I didn't use the amenities because it was cold and rainy the whole trip. My only concern was that I put the do not disturb sign on my door and came back to hand towels missing out of my room. Not sure if this is a gimmick they use for incidental charge. I was really upset someone went in my room when clearly I asked that they didn't. The front desk took care of my concern but be mindful if you stay there. With that said I will stay there again when I visit the area. It was very convenient to drive to San Francisco airport and a cute little town.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Dannamy: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Win! Win!"

5
jimrunred, Bay area,Calif 16/02/2019

Wonderful surprise Super location, nice clean and convenient The location is almost perfect and the price is an amazing bargain! All the help was nice Would definitely come back again and recommend to friends

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Jimrunred: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Quaint, cosy & nice hotel"

5
Solomon W, Milford, NE 15/02/2019

If you are into quaint, cosy & nice experience this hotel is for you. The staff are truly kind & gracious, the rooms (sometimes difficult to find) are spacious & immaculately clean. And the breakfast was simply out of this world. HIGHLY RECOMMENDED!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Soloman W: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Comfortable beds, good location and a great breakfast"

4
debsg_11, Tucson, Arizona 05/02/2019

This property is right off the highway and very convenient to downtown Healdsburg. The hotel is a bit dated but the beds are comfortable and there is a nice breakfast room with outdoor seating. The breakfast is quite good. Not a bad place to stay!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Debsg_11: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am especially happy to see you enjoyed our complementary hot breakfast. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"ok -- overpriced and a bit run down"

3
anareporter, San Francisco, California 04/02/2019

We stayed in the "Tuscan Villa" area of this hotel, which is supposed to have its own hot tub, heated pool, and courtyard area, and runs about $250 a night. It was ... fine. The pool was closed for maintenance, something we weren't told ahead of time. There was about 2 minutes of hot water in our shower, something we told the front desk about -- we were told they would send someone up but it was never fixed. The concrete entrance in front of our door was chipped, like someone had taken a jackhammer to it, and the neither the sauna nor steam room got hot at all. They were unusable. The grounds are very pretty and the location is nice -- we rented bikes and rode out to wine country, but overall, this is a typical Best Western and not a hotel worth $250 a night.

"Incrediably Accommodating!!"

5
pennygambler, Jenner, Ca 30/01/2019

I was going to the new years party at River Rock Casino. Was going to be a long night! So I decided to stay at the Dry Creek Inn. The grounds were beautiful! Rooms were nice and the coffee in the room was delicious! I called the casino and asked them if they could supply a shuttle from the hotel to the casino and back. They said yes and there was no charge for it! Had a great time. Will do it again. A little pricey but it was worth it.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Pennygambler: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Lovely hotel!"

4
falynn365, Hidden Valley Lake, California 29/01/2019

My boyfriend and I stayed her last night for an impromptu getaway and had such a delightful stay. The room was nice and very clean, the hot tub was quiet and romantic, and the free breakfast in the morning was very yummy! The front desk staff were super friendly and helpful and the rest of the amenities were great! The hotel was calm and peaceful and provided a much needed relaxing time for us. The courtyard had a great little area with a fire pit which was nice. Only downside was the heater in our room didn't work but we didn't realize it until it was late and we were already in bed. We were both way too tired to ask for a maintenance guy or move rooms so we didn't mention it but I totally don't blame staff as it happened last minute. Just make sure to check yours before going to bed! We will definitely be back. It's our new favorite spot. ❤️

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear falynn365: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. Your wonderful comments about our Front Desk staff are most appreciated. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am sorry you had trouble with your HVAC unit. We will definitely inspect the unit for a future guest. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Perfect overnight stay"

5
Nina B, La Mesa, United States 28/01/2019

Had a lovely quick overnight stay at the Best Western Dry Creek Inn while traveling. Good price, quiet location, clean and comfortable room, kind and professional staff. No complaints! Will come here again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Nina B: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Don't expect efficiency and high value!"

3
Getaway65650647966, Toronto, Canada 27/01/2019

Great location, staff and booking systems seem to be antiquated and inefficient.Their computer system seems to be slow and definitely did not agree with my reservation details.Then when checking out I was in hurry and had to argue with the front desk clerk that the rate was higher than I was quoted and confirmed to me previously>

"Old hotel, needs maintenance, not worth the price"

2
Mexicanaheart, San Francisco, California 21/01/2019

I really wanted to like the Dry Creek Inn in Healdsburg, good location close to the square and to the road leading to wineries, affordable for the area, but you will not get your money's worth. The property seems run down, not well maintained. Our room had multiple broken items. The TV would not work, the coffee maker was broken and had old water in it, the locks on the front door and patio door looked as if someone had broken them and the hotel never bothered to fix it. The bed was super squeaky, every time we rolled over it creaked. The big disappointment was the jacuzzi tub. The website shows it as much bigger, but that aside, the jets spit out black items and the faucet was completely loose, causing water to go into the lower room. We were scolded by maintenance for "over flowing" the tub, without him even checking it out. The overflow cap was just resting on the drain, so they tub would only fill half way up. When we reported everything, we were only offered a 25% discount on one night. With all the other options in Healdsburg, we will definitely choose another place to stay next time. Book wth caution, there are better values for your dollars out there.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advsior Past Guest: Thank you for writing the above review in addition to completing our in house survey our hotel. Please find below is a copy of an e-mail response I sent to you this morning regarding your negative experience at our hotel, after reading your survey. I am sorry for the delay, but I just received your comments this morning and replied to you shortly after I reviewed them with my staff. Dear Ms. XXXXXX: On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In speaking with the Front Office Manager Mr. Henry, he informed me of the problems you encountered with the jetted tub in your room. I am truly sorry you were inconvenienced by the tub malfunctioning. Due to these type of experiences, our entire Villa Toscana wing is getting a "face lift" which will include the removal of all jetted tubs. Additionally, the bathroom area will have a new customized vanity area and a new large walk in shower. The room portion will also be getting new furniture and bedding. We are closing the wing for the next 90 days starting tomorrow. In the meantime, due to the inconveniences you experienced, I will send you a Gift Certificate for a Complementary night's stay in one of our Villa Toscana to the address we have on file. By offering you the Complementary night's stay, it is my hope you come back and visit us when our renovation is complete. I want you to have a pleasant experience at our hotel and not be disappointed. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"OK...but not great!!!!!!!!!"

3
gary c, Carolina, Puerto Rico 19/01/2019

My hotel in Healdsburg is the Dry Creek Inn. It's located at 198 Dry Creek Road in Healdsburg. The check in went great. This is a Best Western and it's really not up to date. All the hallways are outside and they all appear to leak water….. the weight room was OK but there was not bench to lay on for abs….. I used the tread mill to lay down on…… the workers were super here….. and the breakfast area was actually pretty darn nice……. But this was not an exemplary place in the Sonoma Valley……there were lots of room electrical outlets and there was a nice white noise….both drains (sink and shower) appeared to be clogged up a little bit…..not a terrible place but certainly not a super hotel that should be highly recommended…. The internet was actually pretty darn good though!!!!!! Centrally located in Healdsburg………

"Healdsburg stay"

3
User 18/01/2019

Two different rooms both a bit too noisy. However, it was a quick wine visit and served the purpose. Husband checked out the breakfast while I got ready, but didn't eat. Waffles, fruit, yogurt, and pastries. There is a small gym that we didn't use and two hot jacuzzi tubs on the property.

"Delightful surprise!"

5
SeekerofTruth2014, Sacramento, California 16/01/2019

We booked this Best Western Motel for an overnight stay on a recent business trip to Healdsburg. The property was delightfully decorated and landscaped outside in an Italian (Tuscan) style and we found it very charming and attractive. Our room was very clean and well-appointed. The bathroom was spacious and had all the amenities we wanted, including a full length mirror, and grab bars in the tub/shower area. The beds were very comfortable and the breakfast which even included bacon and eggs and great do-it-yourself waffles, was very good. We would definitely stay here again. The location is great and it is right off the freeway, with a good restaurant nearby. This property is an excellent value for the money.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear SeekerofTruth2014: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"BW - Dry Creek Inn"

5
James C, Portland, United States 15/01/2019

My wife and I enjoyed our stay at the Best Western Dry Creek Inn. We were nicely greeted upon arrival, and the staff members at the front desk provided us with several helpful info sheets (local maps and an annotated area dining guide). Our room was attractive and clean, the grounds were nice, the exercise room was pleasant and in good working order, and the location was outstanding (right off the highway and very conveniently located for anyone visiting area wineries). We didn't eat the breakfast provided, but it looked adequate.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear James C: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"AVOID this place."

1
User 12/01/2019

The jetted tub in the room I rented was filthy. I used baking soda in the water and ran the jets before bathing. Pubic hair and black chunks floated on the water. I emptied the tub and tried again with the baking soda and water. More black chunks. Went to front desk and they tried two more boxes of baking soda, still getting black chunks. I filled tub put in baking soda ran jets and left water in tub overnight...black chunks in morning. Toilet had problems not flushing, also black stuff on grout in bottom corners of shower. The room was comped. I am calling the county health department. Manager says they have 100 rooms with jetted tubs. This place is a health hazard.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Reviewer: Thank you for writing this review in addition to contacting both Best Western and our hotel. I am reposting my initial response to you here on Trip Advisor that was previously made directly with you earlier today. Thank you for taking the time to call Best Western's Customer Care Department with your concern over the use of our in room jetted tub. I am very sorry you had an unpleasant experience while attempting to use this hotel amenity. This is a very unusual situation, as we have not experienced a problem of this nature with our in room jetted tubs. Please be assured the room has been put on permanent maintenance until we are able to resolve the issue with the jetted tub in room 402. After reviewing the notes related to the problems you experienced. I found that the Assistant General Manager, Mr. Neztsosie, gave you a Complimentary night's stay, due your unpleasant experience. In the next few weeks, we are totally remodeling all the rooms in our Villa Toscana rooms. It is my hope you come back and give our hotel another opportunity after our remodel is complete. So, that we can offer you a better experience. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"A return visit liked it enough i came back"

4
User 06/01/2019

This is the 2nd time ive stayed at this property. The staff was very friendly and helpful. The property is clean and a better Best Western quality. Beds were super comfortable. We stayed on the 2nd floor in a double queen non smoking room. The did have wine tasting the day we checked in but we decided to go to town instead. Highlights: town is walkable. About a mile walk to the plaza. We enjoyed it. We took uber back at night and it cost about $6. Ate the free breakfast which was ok. But for free there was plenty of breakfast items : eggs oatmeal sausage waffles juices coffee yogurt bagels cereal etc. We decided to walk across the street for an espresso at Plank coffee. Awesome (look for that review). This property is also located next to a gas station convenience store if you need to grab waters, chips etc. Our room had a fridge but no micro. This motel is a great find in a great location at a good price. Ill be back again.

"Tuscany Villas are not worth the additional nightly rate"

1
wirral13, Santa Clarita, California 02/01/2019

My husband and I recent stayed at the BW Dry Creek Inn and celebrated the New Year. We decided to pay extra and reserved the Villas. To start our reservation was not correct. I had originally reserved for 5 nights arriving on Thursday 12/27 but called 1 week prior and let them know we would arrive Friday 12/28. They confirmed the change. This was resolved. The next morning after sleeping on extremely hard pillows I called to request they be changed and was informed that they did not have an alternative. The hot water turned warm each day during our showers and we did not get any towels after the room was cleaned. I asked to speak with the manager when we checked out to let him know of our disappointment. He stated they were short staffed and no one has ever complained about the pillows. Definitely no customer service!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing our in house survey and this review regarding your recent stay at our property. Please refer to my response below which was rendered to you this morning after completing our in house survey. I am reposting it here on Trip Advisor, just in case you did not receive it. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have taken the time to review the notes in your reservation file and found there were some issues that resulted in your stay with us ending in an unpleasant fashion. Again, I apologize for this happening. Unfortunately, our pillows are supplied to us by Best Western and are mandated that we use them. The information supplied by our Front Office Manager to you was indeed correct. There are no alternatives to the Best Western mandated pillows. We do change them out on a regular basis. I regret you felt his reply was not satisfy and he represented poor customer service, even after he apologized. Due to your negative experience with the other room accommodations, I will be sending you a Complimentary night's stay gift certificate, for an evening in one of our Villa Toscana rooms good for one year. I will be sending it to the address we have on file. I hope that you will consider using the Complementary night's stay, so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great location, bad hotel"

2
User 01/01/2019

This is a great location, a few minutes from the square and only 5-10 minutes to a bunch of the wineries in Dry Creek and Geyserville. Unfortunately we had a bad experience. Our sheets had 2 disgusting visible stains (picture attached). There were also gnats in the bathroom. I called housekeeping to change our sheets and they never came. They also only have a wall heater/air conditioner so it was freezing most of the time if the heater wasn't used. You can also hear everything in this hotel since all of the rooms are outside. I definitely won't be staying here again!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. You are correct stained sheets being put on the bed is totally unacceptable. This incident is rather upsetting to me and I regret this occurrence happened to you. In order for me to resolve the issue and reprimand the housekeeper who did not follow company policy by putting stained sheets on the bed. I need your assistance. Would you be so kind as to contact me with your room number and date of stay, so that I may follow up? With respect to service calls to our Housekeeping Department. Our Housekeeping department hours of operation are from 8:00 am until 4:00 pm daily. If you attempted to call for service after these hours, no return call would be made until the following day. In these circumstances, 24 hour service is always provided by contacting the Front Desk. I am sorry you had trouble with the operation of our HVAC system. The system can be difficult to use and seems broken when in reality it is functioning properly. We are looking for ways to make the operation of the HVAC system simpler for our guests or just having the units replaced altogether. It is my hope that you will come back and give us another try, so that we can make your next stay a more pleasurable experience. Please do not hesitate to contact me or my management team if you should have any further questions or concerns. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great location"

5
User 31/12/2018

Awesome place. Close to MANY wineries and close to Healdsburg (food, shopping and more wineries). There is road noise in the front building and the walls are very thin, but still overall I will return again (this is my 4th time to stay here).

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Traveler572037: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Pleasant and comfortable"

4
ZLI, Galiano Island, Canada 26/12/2018

Spent a one night pit stop on our way south. The hotel is pretty, the rooms clean and comfortable. Very pet friendly. Our girls were given a nice little bag of toys and poop bags which were all appreciated. There is a nice dog walk nearby (although somewhat spoiled by the filth and garbage of drug addicts living in the bushes). The BW is close to the downtown restaurants, this is a pleasant place and good for overnight or longer

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear ZLI: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I am very happy to see both you and your four legged "Best Friends" enjoyed their dogie bags. We love to accommodate our guests who are traveling with their pets. Yes, we are a very pet friendly hotel. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great place to stay"

5
User 23/12/2018

The hotel is so clean! Breakfast is yummy. They even have an espresso machine!! We enjoyed our breakfast in the outdoor seating area next to the fireplace and waterfall. The hotel is Italian themed and the rooms are a great balance of modern and Tuscan.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi DayTrip28928939357: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Very nice property"

5
User 19/12/2018

This Best Western was wonderful. Beautiful grounds, good breakfasts, friendly, caring, helpful staff. Convenient location for Santa Rosa and surrounding areas. Very quiet room, lovely amenities, very clean room. Bed was comfortable, sheets soft. Definitely stay here again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Richard: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice hotel, good location"

4
TuscaTraveler, Seattle, Washington 15/12/2018

Located just off of Highway 101 and near several wineries. Easy ride and even easier Uber ride (in case you don't want to drive after trading) Rooms were big, clean, comfortable. Nothing luxurious, but totally decent . The free WiFi worked great , and there was plenty of hot water. Service - very nice front desk staff. Breakfast was very nice. Eggs, bacon, sausage, mske-it-yourself waffles, fruits, cereals, bread and pastries. Not a 5* property, but executes really, really well for its price point. Would definitely stay here again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear TuscaTraveler: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"A great place to base a vineyard tour"

4
Barbara B, Minneapolis, Minnesota 12/12/2018

We stayed here in August as we toured local and regional vineyards. Rooms were clean, staff was courteous and breakfast was above average. There is a nice walking path to the town square. It would have been nicer to have been a bit closer to town (it was a 20 minute walk).

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Barbara: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great rest stop in Healdsburg"

5
Vacation53447666005, Walnut Creek, California 10/12/2018

Great service. Property is clean and inviting. Rooms and beds very comfortable...plenty of pillows, and our room was very quiet. Breakfast was good too. Property is right off freeway with easy access to downtown Healdsburg tasting rooms and area wineries

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Vacation53447666005: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Beautful Hotel"

5
CreeC2, New Bern, North Carolina 10/12/2018

This is just a beautifully built hotel; scenery there is just awesome. I was surprised to see that it had three electric vehicle charging stations. The staff at check-in and checkout were so nice and helpful. My room was better than I expected for the price which was great for that location; it was a nice room. The breakfast was nice for being free. There were eggs, bacon, waffles, pastries and the usual cold items like fruit, cereal, juice etc. It was a great experience.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi CreeC2: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Wine Country Weekend"

1
User 10/12/2018

Very nice accommodations in a great location. The only issue was the staff met up to start their mornings outside our door each morning. I'm sure it wasn't intentional, but perhaps they should consider a new gathering spot away from guests rooms

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest:: Thank you for completing our in house survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry your room was right next to the Housekeeping Office and the Housekeepers conversation while waiting for their daily assignments disturbed you. Sometimes the Housekeepers loiter to long while waiting for the Executive Housekeeper and talk amongst themselves. I do not think the housekeepers realized how loud their conversation was and that it was disturbing you. I can assure you this was not done intentionally. I appreciate you bringing this issue to my attention and I will be discussing it with the Executive Housekeeper to ensure this does not continue. After reading both your in house survey and this review, I must admit that I am a bit confused. Both your survey and review compliment our hotel in many area's, making me believe you thoroughly enjoyed your stay with the exception of the housekeepers chit chatting outside your room. Therefore, I do not understand why you gave our hotel a 1 out of 5 Overall rating here on Trip Adviser. When in 5 out of the 6 other Trip Adviser categories you gave us all 5's and 4's. The low Overall rating on Trip Adviser does not seem appropriate considering your other comments. Based on comments in your survey and review, I assume you enjoyed your stay at our hotel (minus the housekeepers chit chatting). Therefore, it is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300. Thank you again for taking the time to complete our in house survey and this review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron Krug General Manager Best Western Dry Creek Inn

"Good location, big clean rooms, decent breakfast "

5
sdgt625, San Diego, California 03/12/2018

Location - excellent . Located seconds away from 101. Doable even if one doesn't have a car. About 20 mins walk to town , 10 min walk away to the wonderful Seghesio winery. Many of the wineries to the northwest are a $15 to 20 LYFT ride away. Rooms - big, clean, comfortable. Nothing luxurious, but totally decent . The free WiFi worked great , and there was plenty of hot water. Service - very nice front desk staff. Breakfast - good. Eggs with bacon or sausage, waffle, fruits, cereals, bread and pastry - nothing fancy, but totally adequate. If you are looking for a middle of the road hotel without all the bells and whistles, this is the perfect place.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Sdgt625: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Good Location"

4
Shawnola, Timonium, Maryland 27/11/2018

A good location for exploring Healdsburg and the Dry Creek area.The rooms were clean and updated, however, sufficient power for all the devices we travel with today was not provided. Breakfast was underwhelming. Service was good.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Shawnola: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great location for Wine tasting"

4
marzipanIllinois, Illinois 11/11/2018

Perfectly located for Russian River, Dry Creek, and Alexander Valley vineyards. Easy walk to downtown Healdsburg. Friendly and helpful staff. Buffet breakfast included. Good value. Two swimming pools, outdoor jacuzzi, and sauna available.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi MarzipanIllinois: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"weekend trip to Healdsburg. Best Western Dry Creek was a reasonable option"

3
pschim2018, Munich, Germany 06/11/2018

My wife and I spent a weekend in Healdsburg at the last minute (little planning) and needed a hotel. Best Western Dry Creek is a reasonable option as far as price goes for the area, but it is a pretty average facility.

"No hot water"

1
Rich733, San Francisco, California 06/11/2018

Our room had now hot water for shower or bath it would start at Luke warm and then almost imediately go cold when we complained the staff said we are sorry but didn't offer any solution or accommodation so would suggest you find another place to stay unless you like cold showers

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for previously responding to our in house guest survey regarding your recent stay at our property. Once again, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you had trouble with the shower in your room and were unable to take a hot shower. We did not receive any other complaints from our other guests or from your room with respect to not having hot water. If notified we would have immediately sent a member of our maintenance team to your room, in order to assist you. This would ensure you had the ability to take a hot shower. I regret you felt the response from our Front Desk Agent at check out was not addressed properly. Yesterday, at the time you were checking out of the hotel, both the Assistant General Manager and Front Office Managers were available, in order for you to voice your concerns and find a solution. However, we have no record that you spoke to either one of them. Therefore, giving us no opportunity to make the necessary corrections or listen to your concerns, in order to find an amicable solution. Our Management team is available to address our guests concerns and we do our very best to rectify problems as they occur. I regret this opportunity was not afforded to us. It is my hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me or a member of our management team. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great Wine Country place to stay!"

4
User 02/11/2018

Excellent location (within a mile or so from the square), clean and spacious rooms, very comfortable beds, decent breakfast, nice grounds (we loved the area by the fire pit and fountain). Would definitely stay at this property again!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Kris E: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"California Wine Trip"

4
RandalDK, Fremont, Ohio 29/10/2018

Traveled to Healdsburg California for a week long wine trip. Stayed at the Best Western Dry Creek Inn, which was nice, but could use a bit of updating. The rooms were very nice and the bed was very comfortable. Would most likely stay there again and hopefully improvements are forthcoming.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi RandalDK: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. This coming January we are renovating our both our Casa Siena and Villa Toscana rooms. By next Spring the hotel will rooms will have a new look. We are excited to see the end results. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area, so that you may see our newly refreshed hotel. Thank you again. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Mediocre needs updating"

3
KeenaSD, San Diego 26/10/2018

Who is giving this place five star reviews? It desperately needs updating and is way overpriced. Pros: central location in Hburg, comfy beds, quiet after 10pm on weekends and the outside actually looks ok, the WiFi is free and excellent. Cons: inside looks like it hasn't been updated in about 40 years- just a small shower stall in bathroom, crappy free breakfast in a hideous noisy room where everything looks kind of dirty and the food is just not good, worst of all $350 a night for this on a weekend. Yes it's cheaper than some but this place is not worth that. Also there are these cool looking fake fireplaces in each room but they are on a timer which clicks very loudly every 16th of a second so you can't fall asleep let alone think if you have it on. So. If they upped their game w some remodeling and upgraded or just removed that humiliating breakfast buffet, I'd consider this place again. Meh.

"Clean and reasonably price, just bring earplugs"

4
Licibee_916, Sacramento, California 23/10/2018

The hotel property was very pretty, and well maintained. Staff were friendly and helpful, and greeted us as we walked through the hotel. Our room was very clean, and the beds were comfortable.My one complaint has to be the noise. The walls are very thin, so we could hear the conversation of the people next door clearly enough that we could have joined the conversation! We were also at the back of the hotel, which faces a gas station. There is no noise break, so on weekday mornings we were woken up by 4am from the big trucks that all seem to like refueling there. To be fair, I did not take this issue up with the hotel, but I don't know what they could have done to reconcile the issue.Overall, this hotel is at a great location, reasonably priced, and very comfortable to stay in. I do wish they would consider some better weather proofing to block outside noise, but if I stay here again I will plan to bring earplugs.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Licibee_916: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. I regret the adjacent gas station created noise and disturbed your nights sleep. It is a separate business and almost impossible for us to regulate. However, I do love your suggestion of providing ear plugs for the guest rooms facing the direction of the gas station. Thank you!!! In closing, all of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"One nite in wine country"

2
Virginiatourist, Virginia 22/10/2018

I chose this hotel because I have found Best Western to have clean, well kept properties. This proroprty looks like an Italian Villa from the outside....lovely. I booked thru Expedia, which offered a slightly lower rate than booking directly thru BW. We were given a room that had a non-functional heating unit and a shower that was only very hot or very cold. Was this payback for booking thru Expedia? On checking out I was advised that I would not be given credit for this visit on Mt Best Western Rewards account because I booked thru Expedia. Breakfast was standard fare for a budget hotel....no cut up fruits.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advior Past Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you had trouble with the operation of our HVAC system. I agree with you, as the system can be difficult to use and seems broken when in reality it is functioning properly. We are looking for ways to make the operation of the HVAC system simpler for our guests or just having the units replaced altogether. In your review, it was stated that you received a better rate by using Expedia. This statement is very concerning to me, as our hotel reservation system and Best Western, are both tied directly into all third party reservation services. These include Expedia, Hotels.Com, Booking.Com, Priceline, Travelocity, Orbitz, ect. Thus, all our rates should be exactly the same with no variances on all reservation sites. Unfortunately, we do not offer Best Western Reward points to our guests who make their reservations using one of these third party reservation sites. It is my hope that you will come back and give us another try, so that we can make your next stay a more pleasurable experience. Please do not hesitate to contact me or my management team if you should have any further questions or concerns. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"nothing special and understaffed"

2
angelino, Los Angeles, California 20/10/2018

The property and rooms both show their age. Housekeeping is hit or miss--missing relacements like toiletries, coffee, cups etc. Calling is useless. There don't seem to be many staff for housekeeing and maintenance and whatever are there disappear at 4 pm.That may explain why it it is less expensive than others in the area.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am not sure what problems you encountered during your stay with us. But I can assure you our hotel provides housekeeping service from 8:00am until 4:00pm daily. In addition, our hotel is fully staffed with both our Guest Service Agents and Maintenance staff until 11:00pm daily, in order to service our guests. Since, we are a 3 diamond limited service hotel, we do not provide 24 hour service in either the Housekeeping or Maintenance departments, unlike the 5 star luxury downtown hotels provide. I am sorry if this disappointed you. Once again, thank you for taking the time to write your review. It is most appreciated. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Lovely european themed hotel with charm"

5
mrooster12, Chicago, Illinois 19/10/2018

The property itself is very nice, and well kept. There is a 'winery charm' to this place and has a european theme throughout with color tones, and fountains. sauna, steam room, nice public restrooms, several pools and hot tubs. It was a great place at a good price. I had an issue with the AC in my room, and the management took care of me financially. This is how hotels and management is supposed to be ! Great overall experience.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear mrooster12: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn Delete Response

"Good choice for Healdsburg and Dry Creek area"

4
SO T, Brooklyn, New York 09/10/2018

Good choice for Healdsburg and Dry Creek area - almost walking distance to downtown. The service was great but as others have mentioned the decor is a bit dated and the rooms are dark. Much better value compared to some of the downtown options.

"Fees"

4
User 09/10/2018

Watch the fees. Only resort fee noted on website. Charged Promotion Assessment. Lots of noise. The food at buffet was satisfactory. However; not much selection. I stayed Sunday Night......... Thinking weekend left overs.

"Trip to Sonoma Wine Country"

5
mariet19882018, Sunnyvale, California 08/10/2018

When we planned our visit to MacRostie Winery, they highly recommended the Best Western Dry Creek Inn, and we were not disappointed. The property is lovely, the staff very friendly, and the beds are luxurious. The buffet breakfast had lots of healthy choices including eggs and waffles, and there was plenty of coffee. There were a few weddings that weekend, so it was busy, but the staff took care of everyone beautifully. Plenty of parking was also appreciated. We are definitely returning to the Best Western Dry Creek Inn when we go to Sonoma. Best Western Hotels are independently owned, and the pride of ownership is very apparent in this hotel.

"relaxing 3 days in wine country"

4
User 07/10/2018

excellent location ,front desk very helpful ,Really nice room with porch to court yard !!! Two pools and hot tub!!! Restaurant and gas station connected to property . Restaurant good for breakfast also went back one day for dessert!

"Everything you need at a great price"

5
Lori A, Ponte Vedra Beach, Florida 04/10/2018

I have been coming to this property for 10 years and this is the best it has ever been. We had a 1st-floor room that looked out to a courtyard. The breakfast was great. We ate outside near the fire pit. The beds were comfy, the rooms were spacious. They have put a lot of work into this place. It's nice to come to Sonoma and not pay an arm and a leg for a hotel and still have all the amenities you need. This is easy to get to, right off the freeway with NO freeway noise.

"Disappointing"

1
lighthousepam, Orange, California 03/10/2018

Don't stay here. The best thing were the lights around the bathroom mirror. Too much noise, parking not the best, worried about our vehicle in the parking lot at night, breakfast just OK. The carpet really need to be cleaned. There is a lot of construction in the area and I think the companies rented rooms for their workers which made it noisy.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advior Past Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry external noise conditions made your stay with us an unpleasant experience. Unfortunately, the construction activities occurring in the area are out of the control of our hotel. We have made several inquiries to the city, but the construction is occurring within the cities approved time ordinance. Therefore, the activity is lawfully occurring and we are unable to stop it. It certainly would be of great assistance if you wouldn't mind calling the City of Healdsburg and filing a complaint with the City Managers Office. Especially, since part of your hotel bill included taxes you were required to pay to the City of Healdsburg. Respectfully, due to the uncontrollable outside influences, I do not believe the ranking you gave our hotel is either fair or deserved. I am really not sure what you would expect the hotel to do under these circumstances. Once again, thank you for taking the time to write your review. If I can be of any further assistance or help in any way, please don't hesitate to contact me at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great Wine Country Inn"

4
BillDougherty82353, Naperville, Illinois 02/10/2018

My wife and I stayed four nights at the Dry Creek Inn Best Western in Healdsburg California while attending a wedding. This hotel of course is not the Four Seasons but it was very very comfortable. Updated rooms, very clean, delicious free breakfast and great management. This inn is very convenient to beautiful downtown Healdsburg, the vineyards, Highway 101 and 45 minutes from the coast. Knowing what you can pay for a high-end room in wine country I would say the value this inn offers is extraordinary. I highly recommend it!

"Stay for a wedding/wine trip"

5
FnASav, Costa Mesa, California 01/10/2018

We were here for a wedding and decided to come up a few days earlier to relax and do some wine tastings. We loved our stay and ejoyed our spacious room. We then had to check out to be closer to the wedding event and at the new place we were disappointed and wished we were back at the Best Western! Thank you for making our mini get away perfect!

"3 star hotel, 4 star prices"

3
seacarl, Seattle, Washington 21/09/2018

A dated hotel charging premium prices. Was there on a weekend in September, so maybe peak period. But for the charged, the room was not up to standard. Dated decor, furnishings and bathroom. Dirty and unreplenished breakfast. Location convenient to the freeway but not downtown Healdsburg.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Once again, thank you for taking the time to complete our survey and write this review. You time is most appreciated. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Dry Creek on a Budget"

4
Kristik09, Kalamazoo, Michigan 21/09/2018

Super hotel for Location, Budget and Decor. Great find in an otherwise pricey area. The breakfast is a nice added touch that needs just a bit of an upgrade with food selections. Wilp certainly stay here again on our next visit.

"Enjoyable Week In Healdsburg"

5
Mike B, Marina del Rey, United States 21/09/2018

This was our 5th trip to the Healdsburg area for wine tasting. This is the 4th time we've stayed at the Dry Creek Inn. We stayed in the Toscana Villa near the back of the property, with a 2nd story room overlooking the garden area below. It was a very enjoyable stay at the Inn, quiet, not overcrowded, best time of the year for a trip to Sonoma County. The Inn is in a great location close to the many different trails in Sonoma Valley. Lots of areas in the gardens where you have good privacy, very enjoyable and catering to adult visits (please leave the kids at home for this trip!).

"Pleasant surprise for the value"

4
Steve G, Portland, Oregon 18/09/2018

The stay was Thursday through Saturday. Arrived early and was able to check-in which was a pleasant surprise. There was a small cost but well worth it. The other added "bonus" was the breakfast each morning. Great benefit especially for those going out for wine tasting/winery visits. Yes, the rooms are average but they are comfortable and should meet most travelers needs. The location is only one mile from downtown Healdsburg (square). I actually walked it one day and it was a nice walk - even took you past the Seghesio Winery. Overall: For the value, I will look at the Best Western Dry Creek Inn for future visits.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Steve: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Dry Creek Inn

"Not impressed"

3
Mmarymomm, Pleasanton, California 15/09/2018

The room we stayed in could use a thorough refreshing. The carpet was dingy with plenty of larger pieces of crud around the nightstand. The shower had very little pressure and the bathroom was very dated. There was quite a bit of noise from other rooms but we could drown that out with the cooling unit. Towels were very thin and the sheets were worn. The internet worked well. The complimentary breakfast was good with plenty of space. The location was convenient.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Mmarymomm: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you were disappointed with your stay with us. Your comments will be shared with members of our team, in order to improve the guest experience. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300 We hope you will come back and see us again soon. Thank you again for taking the time to complete the your review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"We had a lovely stay for four nights!"

4
Mary V, McKinleyville, California 12/09/2018

This hotel is located centrally to the Dry Creek winery area, as well as being just a few blocks from downtown Healdsburg. The room was clean, the service was excellent, and we had a little Keurig coffee maker and refrigerator which suited us well. Breakfast was a large buffet that seemed to have something for everyone, including fresh scrambled eggs and ample portions of bacon. My only complaint about the breakfast room is the people flow layout - on one wall were the large canisters of coffee and you pour your own after grabbing a paper cup. But if you want anything in it, you have to walk over to another wall to a counter that has the fixings. Once you add creamer and have trash to throw away, you need to walk a few feet to the end of the counter where the trashcan is - not great people flow. In the morning there is a firepit outdoors so you can have coffee out of the cold morning air - very nice. The bed was one of the most comfortable I've ever slept in and the four pillows were perfect. We had booked our stay to arrive on Thursday so we could take advantage of the hotel's offering of wine tastings on Thursdays and Fridays - to our surprise, when we arrived Thursday afternoon, they said they weren't going to have it - they were also not sure they were going to have one on Friday and asked us to call in the morning to see if it would be scheduled. Otherwise, no complaints - we'd probably stay here again because of its location.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Mary: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Dry Creek Inn

"Wine country outing"

3
User 10/09/2018

My wife and I stayed at the hotel for 3days on a wine tasting adventure.The location is near numerous wineries. The complimentary breakfast is excellent. The rooms need new carpets and paint. The carpet was saturated with ash from resent fires and turned our feet black.I did mention this to staff at check out and was told they would tell house keeping.The pool area was clean but jacoose needed cleaning.

"Dry Creek Inn"

4
denalt2018, Burbank, California 10/09/2018

Room is clean, Breakfast is very good, eggs could have been cooked a bit more, Easy location, but the walls are thin, so you can hear your neighbors, and double check your bill regarding room charge, especially if you decide to add extra days to your trip.

"Nice hotel - there's a newer section!"

5
ggtirevite, Westfield, New Jersey 09/09/2018

We stayed at the Best western for one night on labor day. Our room was spacious (more so than we expected) and the bed was comfy, but as you might expect, a bit dated. Apparently, there is a newer section next door where the rooms are newer and better; it might make sense to enquire when you check in, specially in low season. There was a breakfast buffet included which was much better than expected; definitely better than the Residence Inn which I am comparing it to. While it's not near the plaza square, it's less than a 30 minutes walk, very doable.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear ggtirevite: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Dry Creek Inn

"Beautiful Facility"

4
bcontona, Boston, Massachusetts 08/09/2018

The facility is beautiful and the interior of the room was very comfortable. We had a jet tub in our room and it was very clean. So clean my wife, who's a total germaphobe, actually used the tub. It was a very relaxing stay.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Bcontona: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Dry Creek Inn

"Nice place, some noise"

4
4 Joyful Travel, Riverside, CA 06/09/2018

We had a large room with comfortable bed and furniture, and a mini-fridge with freezer. Both the room and the sink area were well lit, and there was plenty of counter space. The sink area was separate from the toilet/shower room. The shower head was good, but the bathroom fan was noisy. The AC worked well but was somewhat noisy, and we also heard noise from the freeway, the outside corridor, and adjacent rooms. The breakfast was very good with hot items, including cooked oatmeal.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear 4 Joyful Travel: Thank you for taking the time to write a lovely review on the Dry Creek Inn. I am extremely pleased to know that we were able to go above and beyond your needs to make your stay enjoyable and memorable. We take great passion in service and are very happy to hear we did exceed that with you during your stay. Please do come back and enjoy the hotel again. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"What a rip off!"

2
Soupman30, Jacksonville, Florida 03/09/2018

This is an ordinary hotel, sub average quality, at outrageous prices. The rooms are of average size and haven't been remodeled in what appears to be many years. The AC unit is an old style one that doesn't have a temperature listing or setting. the shower handle wasn't working properly and I had to use both hands to pull it out with a lot of force in order to start the water running. the toilet sometimes flushed and sometimes didn't. it also made a loud clunk each time it was flushed. the hotel staff in the lobby went through the motions and were not friendly. they were absolutely no help in assisting me to print my boarding passes for the next day's flight (I know, I didn't want to use the image on my iPhone.). they never were able to get the printer to print. And they didn't try to get it fixed. "sorry". wow----bad customer service. the only reason I didn't give this hotel a rating of 1 is that their breakfast was good. But for $300 a night!!!! this is unacceptable and don't bother staying here.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry there were a few minor issues in your room that caused you any inconvenience. Our Chief Engineer immediately inspected the room after we received your "in house" survey alerting us about the shower and toilet problems. He found that the shower handle did need a minor adjustment, otherwise both the toilet and shower were functioning properly. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. In closing, our Guest Service Agents work very hard in order to accommodate our guests. I am sorry their efforts to fix the wireless printer were in vein and this caused you to be dissatisfied with their level of service. They did do the best they could under the circumstances and apology was offered for the inconvenience. Once again, thank you for taking the time to complete our survey and write this review. You time is most appreciated. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Perfect"

5
Linda D, Waco, TX 03/09/2018

This place was designed like a Tuscan villa and beautiful. We had an upstairs room with a balcony overlooking the courtyard with a beautiful running fountain. Even though it was close to the highway, the landscape muffled the noise. Close ride to the square for eating and on Tues nights they have music in the park. Wish I had allowed more time for this lovely place!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi Linda: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Dry Creek Inn

"Okay But Who Charges For Wine Glasses in Wine Country?"

4
Candace S, Seattle, Washington 29/08/2018

This place is basically good enough. It styles itself after a wine villa in Italy and/or France. Rooms were comfortable and the pool area was nice. Free breakfast was good. I have a hard time getting over that after a day of touring a winery or two, you come back and want to crack open a newly purchased wine and they do not have wine glasses and wine openers in the room. You have to buy the wine classes and the opener at the front desk! So if you stay here remember to bring your own!

"Romantic Fun"

5
robava, Benicia Ca 27/08/2018

My husband and I needed some down time away from all the daily stress we found it here a beautiful well maintained hotel in awesome quaint fun town, We enjoyed the pool, hot tub, great breakfast, helpful and pleasant staff who went out of the way to make our stay special, looking forward to staying there again

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Robava: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you Sincerely, Aaron Krug President and General Manager Dry Creek Inn

"Great Beautiful Best Western I ever seen"

5
WheelingTraveler, Chicago, Illinois 23/08/2018

This is a great looking hotel at night when I arrived at around 8PM. Fortunately the restaurant across the parking lot still opened till 10PM, but the food was diner quality. When I took a closer look at this hotel in the morning, I found the Spanish design still very nice looking. It was by no means comparing with Hyatt Regency or some other Hilton resort hotels, but for a BW price point this is a decent offering in this area. My room was good size, clean with comfortable bed. It has a sliding door separating the bedroom from the bathroom. Breakfast is included as part of the room charge and they serve it in a villa building across from the hotel building. I found the breakfast that Friday to be exceptional above average comparing with other BW. That villa area also has some nice outdoor sitting area. This is a BW worth visiting when you are around the area.

"Walls are paper thin"

3
User 19/08/2018

Fine three star hotel, nothing special. Convenient location to a wedding venue. Walls are paper thin, could hear everything going on in the adjacent room. Very expensive for what one gets. There is free parking but not necessarily close to one's room.

"Great property"

5
thekonksceo, Elk Grove, California 15/08/2018

The courtyards and fountains made for a great relaxed stay! The check- in process for not having a reservation was great. They worked with us on matching online pricing and met our needs beyond what we asked for.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear thekonksceo, Thank you for taking the time to write a lovely review on the Dry Creek Inn. I am extremely pleased to know that we were able to go above and beyond your needs to make your stay enjoyable and memorable. We take great passion in service and are very happy to hear we did exceed that with you during your stay. Please do come back and enjoy the hotel again. Sarah Stroud Senior Sales Manager

"Well appointed, dog friendly facility"

4
BonnieAlli, Roseville, California 06/08/2018

For the price, this is our go to Healdsburg hotel. The rooms are spacious, the pool is fine, the firepits are night are romantic, and the location is freeway proximate. The town square is wonderful and there are many wineries in the area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear BonnieAlli, From myself and the entire Dry Creek Inn Team we would like to thank you for a lovely review. It is a great pleasure to know that you do choose us for every stop off in Healdsburg, repeat guests are a great asset to the hotel. Please do continue to come back to enjoy every aspect of the hotel that we have to offer. All of us are looking forward to seeing you again! Sarah Stroud Senior Sales Manager

"Very noisy"

2
User 03/08/2018

The room was very noisy; it was located at the very end of the building facing the road. My husband woke up at 5:30 am and could not fall back to sleep because of the cars passing by. I have wrote a special request when I booked the hotel asking for a quiet room since my husband is sensitive to noise. Instead we were given one of the noisiest rooms in the hotel. When I asked to change the room, I was told that the hotel sold out and our room is actually quite and we won't hear any cars . It was a lie. I will try to avoid staying in Best Western in future.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Since, our hotel is located in the very popular Sonoma Wine Country. We are generally sold out every night during the peak summer travel season. Therefore, when a guest request is received by us for a particular room or location within the hotel, we always do our best to accommodate each request, but this is not always possible due to high levels of occupancy. I am sorry we were able to honor your request and you were disappointed with the end room. These rooms are very popular among our regular guests and are actually the most requested rooms in the hotel, as they are situated away from the other parts of the hotel. Enabling our guests to receive a little more privacy. I regret you did not have the same experience our other guests have had with our end rooms. Once again, thank you for taking the time to write a review about your experience at our hotel. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice Motor type Inn"

4
WesternMAtravels, Western MA 31/07/2018

Just here for a quick night's stay. Beds were comfortable, had a handicap room as they were sold out and it was fine but the bath layouts are probably better in regular rooms. The breakfast buffet and wine tasting at night were nice touches.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear WesternMAtravels, Thank you for taking the time to write a lovely review on the Dry Creek Inn. Myself and the entire team are all pleased to know that you did enjoy your stay and the amenities so wonderfully. Yes, the bathrooms in the standard rooms are set up a lot differently, hopefully next time you are able to stay with us you are able to book further in advance to get one of those. Aside from that, it was a pleasure to serve you and we do all hope to see you again very soon. Sarah Stroud Senior Sales Manager

"Not a Motel!"

5
Stefano G, Flossmoor, Illinois 27/07/2018

The moment we arrived (after having booked a month in advance) it was dark in the night, and the place gave the feeling of a motel (and pricey one at that!). Then, next morning, we found out how wrong we were! Nice, large compound very well laid out, with an "Italian" feeling. Good swimming pools (2 of them), excellent breakfast (included) area with an indoor and an outdoor seating. Helpful, friendly staff. Location is great for excursion and wine tastings in the Sonoma County/Dry Creek Valley area, which is what we did. Pricey, but then this is everywhere in California,

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Stefano G., I would like to personally thank you for your lovely review on the Dry Creek Inn. It is such a wonderful thing to hear that we were able to surprise you come daylight and you enjoyed the entirety of the hotel! Please do come back and enjoy the hotel even more in the future and hopefully arrive earlier to get an extra full day to do so! Sarah Stroud Senior Sales Manager

"Good location"

4
Art H, Weaverville, North Carolina 27/07/2018

Stayed here for 4 nights while wine-tasting in northern Sonoma. Room was large and appropriately furnished. Generally quiet, except when people would occasionally stop in the hallway to talk. We found the staff to be both friendly and helpful. For a chain hotel their breakfast buffet was very good with fresh fruit, yogurts, eggs breakfast meats etc. For wine tasting it can't be beat in that it is located at the intersection of Dry Creek Rod and Grove Ave. Dry Creek Road has a large number of very good wineries along it. As a result it of the hotels location it is great for tasting in that area. In addition, there is pedestrian walkway beginning just a few hundred feet from the hotel. The walkway leads directly into the center of Healdsburg. If you enjoy walking it is much more pleasant to stroll into town rather than driving in and then searching for parking space. There are sculptures and other art work along the walking path and it is well lit at night with lights located about 200 feet apart.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Art H., Thank you for your review on the Dry Creek Inn. Myself and the entire team are all pleased that you did enjoy the hotel to the fullest extent. It was such a pleasure to serve you and we all do hope you are able to come back and stay with us again in the very near future. Sarah Stroud Senior Sales Manager

"Clean comfortable room."

4
Russ142, Barrington, Rhode Island 24/07/2018

Nice clean comfortable room, well appointed with a comfortable bed. Our only concern is that the water in the shower was not quite hot enough. The free breakfast was excellent. I would recommend to anyone staying here to request a room away from Grove Street, which is a noisy busy street behind the hotel. Adel's, the restaurant located on the property is convenient, reasonably priced and good. Yes, I would stay here again

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Russ142, Thank you for your wonderful review on the Dry Creek Inn. I am very pleased to hear that you are wanting to come back to the hotel again, all of us will be excited to have you! As far as the hot water in you room goes, I appreciate this being brought to my attention and will look into this right away. It is always great to hear when things are brought to our attention and give us the chance to fix it. All of us at the Dry Creek Inn are looking forward to seeing you again. Sarah Stroud Senior Sales Manager

"Birthday Getaway!"

4
Alex A, Los Alamitos, California 15/07/2018

Dry Creek Inn is conveniently located 1.3 miles from Healdsburg Plaza for walking or driving. Staff is pleasant and morning breakfast in Villa Toscana quite delightful in selection and venue. This is a treat on its own! Only draw back was that our room was in the first floor facing highway and a bit noisy with the guests chatters. Combined with too much light entering room even though windows shutters were closed, this contributed to restless sleep.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Deal Alex A, Myself and the entire Dry Creek Inn Staff are all pleased to hear we were able to make your birthday getaway memorable! Please do keep in mind for your next stay, you are welcome to request a more quiet room away from the highway. The hotel always does our very best to accommodate all requests. As far as the shutters go, behind the shutters there are black out curtains to keep all the light out. We are all looking forward to seeing you again! Sarah Stroud Senior Sales Manager

"Very nice hotel"

5
Wally-Jo, San Francisco 13/07/2018

We would definitely come back to stay at this hotel. The room was very clean and nice and the breakfast had many different options which were all very good. The hotel is centrally located, just a few blocks from downtown. The staff were quite helpful and check in and check out were super efficient.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Wally-Jo, Thank you for your lovely review about the Dry Creek Inn. It is always such a pleasure to hear how much we did exceed guest expectations, as the hotel does strive for excellence. All of us here are looking forward to your returned stay with us so we are able to assist you with the best possible service again. Sincerely, Sarah Stroud Senior Sales Manager

"Our fav hotel in Healdsberg"

5
nancygut12, Santa Barbara, California 11/07/2018

This is the most wonderful hotel... we come back each year for our anniversary. The rooms esp in Villa Toscana are beautifully furnished with jacuzzi tubs, wonderful beds and the comp breakfast is an entire buffet!! Really amazing, the grounds are beautiful and management is very accommodating and kind, theyvgo out of their way to take care of you! 5 stars, couldn't recommend more!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear nancygut12, I would like to personally take the time to thank you for your generous review on the Dry Creek Inn. It is so wonderful to hear that you two choose our hotel every year to celebrate the most special time in your life. All of us look forward to seeing you back for many years to come!! Thank you, Sarah Stroud Senior Sales Manager

"The best place for the price in Healdsburg"

4
Mamie66, San Diego, California 10/07/2018

If I could afford it, I wanted to stay at the Hotel Healdsburg but I couldn't. The Dry Creek Inn is showing its age a little (our sink had a crack in it and the floor seems a bit worn) but the beds are still comfortable and the room was clean. Although the Best Western is on the "outskirts" of Healdsburg Square, we were still in walking distance and didn't have to drive to the square. Although I didn't get up on time, my friends who were also in the hotel said the free breakfast was great! The only complaint I had is my son told housekeeping to skip our room but when I went to housekeeping to ask for clean towels (I would have reused them had I known we would not take housekeeping) they didn't have any "extra" to give; then I called the front desk and maintenance never brought towels up; and I called again in the evening and the clerk did not have a key to the closet (or at least he never called back for me to go get them from him). I was not the only person who didn't have towels as when I was checking in, there was another person asking for towels because maintenance never brought them up. However, that experience would not stop me from staying there again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Mamie66, I would like to personally thank you for your review on the Dry Creek Inn. First off I would like to say I am pleased to know that all in all you did enjoy the hotel and that you would come back, all of us look forward to seeing you again. Secondly, on behalf of the entire team I do apologize for the mishap with the towels. It is always greatly appreciated when situations as these arise and are brought to our attention. We will do further investigation on this to see what has happened and make sure this situation does get fixed right away. Thank you and I look forward to your return stay. Sarah Stroud Senior Sales Manager

"Disappointing"

2
YayaShare, Concord, California 09/07/2018

I guess that I expected it to be better. I booked two nights in the Casa Toscana building. The room was a good size and the bed was comfortable so I guess that is the important part. The building is long and the rooms have outside hallways. Our hallway backed up to some industrial noise which was most disturbing. One evening and night there was a pile of dirty laundry just sitting in the hallway for hours. This means that not only did housekeeping not do their job, but the management of the hotel did not walk the hallways often enough. The toilet in our room ran continuously and while I was able to get it to stop, again it is something that housekeeping should report to maintenenace to have fixed. The included breakfast was good and clearly they attempt to have food for the vast variety of nationalities that are guests at the hotel. The location is also very good for wineries but about a mile outside of the town center. I think that the price is really high for what you get. Judging from other reviews the Toscana building is not much better than the Sienna building and clearly is not worth the increased price. I think that the next time I visit Healdsburg I will look for somewhere else.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We certainly do not want our guests to go away disappointed. I regret you felt our hotel was overpriced. During the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination, especially on weekends. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. While the other boutique or luxury hotels located in downtown Healdsburg are generally between $200 and $500 more per night than our hotel. Making our hotel a good value. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, thank you for taking the time to write your review. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Very Nice Stay"

5
SailingJon, San Diego, California 09/07/2018

We stayed in a Villa Toscano Suite and it was a very nice room. The private balcony was an added feature which we appreciated. Staff was friendly and the complimentary breakfast was better than most Best Western's.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear SailingJon, Thank you for writing a lovely review on the Dry Creek Inn. Myself and the entire staff are all pleased to know that we exceeded your expectations to the fullest extent. We are all looking forward to you coming back and staying with us again to receive an even better experience than the first time. Warmest Regards, Sarah Stroud Senior Sales Manager

"Casa Siena Building Needs Updating"

2
Debbie B, Portland, Oregon 02/07/2018

I read a previous review that said not to stay in the Casa Siena building. If you need 2 queen beds, this is the only option. I agree after spending one night. The room was dark & overlooked a parking lot. The room had old furniture & was in need of updating. A better choice is the Geyserville Inn just one exit away. It is light & bright. Has feather beds & a wonderful view of the vineyards.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Within the last 24 months all our Casa Siena rooms have been renovated with all new furniture, granite bathroom counters, tile bath/vanity floors, a barn door separated the guest room from the bath area, new bedding for the top of the beds and a 49" HDTV. These improvements has been very well received by our returning guests. I am sorry you felt our guest room furniture was old and outdated, as it is relatively new. Many of our guests prefer to enjoy an upgraded experience in one of Villa Toscana rooms, which include a fireplace, jetted tub, private balcony or patio, bathrobes and other upgraded amenities. This is why often times you will read our guest reviews indicating to stay in our Villa Toscana building. It is my hope that you will give our hotel another try, so that we can make your next stay with us a superior experience. Once again, thank you for taking the time to write your review. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Customer service lacking"

1
User 30/06/2018

I had several negative encounters with the staff. To begin I had to call a few times to make sure my reservation was done correctly. Even then I wasn't sure what I would encounter when I arrived. The man at the "night window" was less than helpful. I arrived in the middle of the night. He checked me in and I had to go back to the night window three times to get him to finally come out and direct me to my room. It was dark, very little lighting, minimal signs. When he pointed the direction of my room he said "I wasn't really trying" to find it! I was stunned. Overall the staff don't act like they care about their customers.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret our “Graveyard” team member was less than helpful to you. During, the check in process each guest receives a property map along with their room key. If you were in need of further assistance too locate your room, I am not sure why he did not offer you further assistance. Especially, in the over night hours. I am sorry his behavior left you with a bad impression of our hotel. We certainly do not condone this behavior and see it as an isolated incident. We will definitely be reviewing proper Customer Service techniques with this team member. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Peaceful evening, fun breakfast"

4
Jim F, Santa Barbara, California 24/06/2018

We arrived from Campbell, CA late and didn't have much time to wander the facility before bedtime. Bed was comfortable and the room was quite adequate. Parking was ample and the hosts were friendly and informative about getting around in Healdsburg. Complementary breakfast was ample and varied. Our maid was so charming and attentive to make sure we were comfortable. We will definitely stay here again as we plan additional trips to the area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Jim F., I would like to personally thank you for your review on the Dry Creek Inn. It makes me very happy to see how much your enjoyed our hotel in every aspect to the point of wanting to return with us. I am very much looking forward to seeing you again in the near future and hopefully you are able to arrive a little earlier next time! Sarah Stroud Senior Sales Manager

"Nice hotel"

4
GCdog, Boston, Massachusetts 20/06/2018

Great experience at Best Western. Pleasant staff, very clean room, nice pools. Breakfast was delicious (and free!). Easy walk to Healdsburg Square. There was some noise from the highway but not noticeable from our room and proximity to highway made for super easy travel plan.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear GCdog, Thank you for taking the time to stop by and write a wonderful review of the Dry Creek Inn. We are all very pleased to hear and know that you did enjoy your stay so wonderfully. It was a great pleasure to serve you and we are all looking forward to having you back with us again to enjoy the property a second time. Sarah Stroud Senior Sales Manager

"Great hotel, close to downtown Healdsburg!"

4
User 19/06/2018

Great little hotel, with wonderful sitting areas that you have wine or breakfast at, made to look like a lovely little villa somewhere in Italy. Pools are a bit small, with limited lounge chairs, but they do have them. Breakfast is AMAZING!!!! That have a wide selection, wide window for eating, and great areas to sit. Rooms clean, but really nothing to write home about. Walking distance down a little walking path to downtown Healdsburg - but wear your walking shoes. It's a flat path, but in heels it might be a bit long. Great little hotel! Would recommend!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear TravellingtoParis, I would like to personally thank you for writing such a lovely review on the Dry Creek Inn. Myself and the entire staff are pleased to hear that you did enjoy the hotel and our amenities so wonderfully! It was a such a pleasure to serve you and we are looking forward to having you back with us. Thank you, Sarah Stroud Senior Sales Manager

"Loved Loved Loved!"

5
jasminehart, San Jose, California 13/06/2018

Spent the night in this adorable hotel while wine tasting in Healdsburg and it was the absolute cutest! It has this Italian/European feel that makes you wonder if you're really in Napa county. It's not a close walk to the main center of Healdsburg but doable if you're in the mood but rather a close lyft or taxi ride away. We opted for the upgrade with the jetted tub and it was very much worth it. When we come back to Healdsburg, we will definitely be staying here again!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear jasminehart, Thank you for your review on the Dry Creek Inn. Myself and the entire staff are all thoroughly pleased to hear how much you did enjoy our property. The hotel strives for excellence and it is our greatest excitement to hear that we have fulfilled that. All of us are looking forward to your next stay with us in hopes its even that much better! Sarah Stroud Senior Sales Manager

"A motel at best"

3
Rhodesianridge, Sedona AZ 11/06/2018

The rooms are dark, can't leave blinds open as there are people walking by your window, soap is of low quality it turns into a pool of soapy water after one use. The hair dryer is one that stays hooked to the wall, most hotels have moved beyond that type years ago. Coffee maker in breakfast room was constantly out of order, needing to be off for 10 mins. at a time. Breakfast is a non event, with the usual over cooked eggs and cereal or toast etc. There has to be better places around, we were there for a wedding so it was suggested to us.

"BEST place to stay in wine country"

5
TonyFi18, Los Angeles, California 06/06/2018

Dry Creek Inn is ideally lacated to best enjoy Healdsburg, and all neighboring winaries. It is also within an hour of Napa's best so you get the best of all worlds without spending a fortune on a room in Napa. The facilitiy is very nice, rooms spacious, clean, and food is really good. Great breakfast before you go tasting, nice small gym.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear TonyFi18, Thank you for your review on the Dry Creek Inn. Myself and the entire team are very pleased to hear that you enjoyed yoru stay so wonderfully and all asepcts of the hotel. We also do feel very lucky to be located so centrally to everything that you do need! Please do come back and enjoy the hotel with us again, all of us would be thrilled to have you back. Best, Sarah Stroud Senior Sales Manager

"Nice Property | Welcoming Staff | Good Location "

5
Dan C, Seattle, WA 03/06/2018

Our extended family spent three nights here while attending a wedding. Rooms were very comfortable, staff very helpful, and the location was perfect for us. Suggest booking rooms on the second floor with balconies facing the inner courtyard. More privacy than ground floor units. Would definitely stay here again!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Dan C., I would like to personally thank you for taking the time to write a review about the Dry Creek Inn. I am very pleased to see that you enjoyed the hotel so wonderfully and that you will be coming back. It is great to hear that are dedication and hard work is paying off to those around us. We are all looking forward to seeing you again! Sarah Stroud Senior Sales Manager

"Charming, Well Located, and Excellent Staff"

4
WeeWoodstock, Richmond, Virginia 02/06/2018

The inn is right off the freeway, and VERY convenient for winery touring. That said, there was no problem with traffic noise. The beds are super comfortable, and our room had a small fridge, but no microwave. We would have loved access to a microwave, even if it were not in our room, as we were there 3 nights and sometimes ate leftovers in the courtyard. The inn is clean and very well appointed, with a good deal of Mediterranean charm. The breakfast is quite good, with hot & cold options and fresh baked items. There is a charming courtyard and fire-pit area to eat breakfast in or to enjoy at other times of day. There are two pools, though it was too cold for us while we were there so we did not use them. The staff was excellent and eager to please. The lobby is small, and not really a place to hang out in, and the computer available to guests is a stand-up station...really, you stand up to use it! The hotel is walking distance to downtown if you are a walker (maybe a mile), but many would not consider it so. The hotel does have a number of loaner bicycles that you could ride right into the Dry Creek Valley, or to downtown. We would definitely stay here again!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear WeeWoodstock, Thank you for taking the time to write such a wonderful review about the Dry Creek Inn! All of us are pleased to hear that you will ne returning and that you did enjoy the entire hotel so greatly. For future stays, please do keep in mind that the Front Desk does has a microwave in the back that we are more than happy to help you with heating leftovers. Myself and the entire Dry Creek Inn Team are looking forward to seeing you again! Sarah Stroud Senior Sales Manager

"Pools were dirty but..."

4
h0llzzz, Windsor, California 31/05/2018

This place is beautiful.its like a tuscany village. Our only issue was, apparently they use a service to clean the 2 pools and don't even have a net or vacuum on site. So, unless you go on Thursday you can expect dirt and bugs on your swim.other than that it's a perfect location and hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear h0llzzz, Thank you for taking the time to stop by and review the Dry Creek Inn. First off, I am pleased to hear that you did enjoy the hotel all around and feel as though our location is perfect. We do feel very fortunate to be lucky enough to have our location as well. Secondly, myself and the entire Dry Creek Inn Team does apologize for the situation in respect to the pool. I will make sure this is solved right away. I thank you for brining it to our attention. We look forward to seeing you stay with us again! Sarah Stroud Senior Sales Manager

"WARNING.....SECURITY ISSUES...."

1
TravelinChik417, Treasure Island, FL 31/05/2018

Security Issues.....BEWARE....I booked two adjoining rooms for my daughter and her three friends for my older daughter's wedding, not only did they give away their rooms to someone else during the "room not quite ready yet period" on three different occasions someone else checked into the hotel and they gave their room away to 3 different men. While my girls were getting ready for bed one night and the next day getting ready to go to the dress rehearsal, three Male's walked into their room with keys the hotel had given them with their actual room. We called, we had a "heated" meeting with the manager on duty and he had nothing to say as to why it had happened. I am still waiting to get a call back 5 days later from the general manager as to why this happened and how they are going to fix this. The staff and management took it very lightly and we were not happy how they handled the entire situation. Someone in charge needs to see what kind of computer system they are using and how this can prevent a possible criminal act in the future. Our wedding planner contacted the events coordinator as well and still no replies. I am disputing the charges on these rooms with my credit card company as the stressful situation it put upon our girls that were in the wedding party should never have happened in the first place! Share

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for taking the time to write a review sharing your concerns with your recent stay. I am sorry errors made by the staff at the hotel made you feel unsafe. I can assure you our hotel is very safe and this was an isolated incident. In reviewing the details of the incident with my management team, I have determined, the hotel was 100% responsible for issuing duplicate keys to one of your rooms and creating this situation. There is never a good no excuse, for this to happen. Unfortunately, our computer system was down for a short period of time the day this incident occurred and not one of the Front Desk Agent communicated with one another while issuing the same room to different guests. It's totally unacceptable and I can certainly understand how upsetting this was and apologize again. This is a very unusual event to occur at our hotel and my management team has since reprimanded those responsible for this happening. We also will be reviewing with our entire team proper procedures when operating without the use of our property management system. I regret you were not satisfied with the response given to you by the Front Office Manager. I did speak to the Front Office Manager about this incident after it happened. After hearing the details, I instructed him to remove the charges from your room for the day the incident occurred. I also instructed him to talk to you upon check out time to have a further discussion of the incident. Unfortunately, when he attempted to do so, he was told the matter would only be discussed with the wedding coordinator. No one in my entire management team was aware you were waiting for a further response, As, none of us have received any communication with respect to this incident, in the form of voice or electronic communications. Therefore, you have not received any communications from anyone in our Management team. A member of our Management Team would be more than happy to further discuss this incident with you. If this is something you are interested in pursuing, please reach out to us. On behalf of my entire team, I apologize this unfortunate incident occurred. Sincerely, Aaron Krug President Best Western Dry Creek Inn ,

"DryCreek"

5
User 25/05/2018

Great!! But extremely loud neighbors. The services from the staff were beyond awesome. But they need to ensure that loud guest are placed in the proper area of the venue. I hope in the future they are able to accommodate the needs of their business customers by ensuring they receive adequate sleep. I was traveling with a toddler, yet my toddler is really good at overnight stays at hotels. he didnt cry once. yet, i was terrified that the noise was going to wake him.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear kraym0nd, Thank you for stopping by to write a review on the Dry Creek Inn. We do apologize for the loud neighbors that you did encounter during your stay. The hotel does it very best to separate certain guests from others, but at times it can be difficult as we are not aware of certain guests actions during their stay upon arrival. For future, we will do the best we can or better to help you get a quiet stay. Thank you and we look forward to seeing you back here again! Sarah Stroud Senior Sales Manager

"Great Hotel in a Lovely Area"

4
sno0909, Phoenix, Arizona 21/05/2018

Stayed here for two nights for a wedding at a local winery, Chalk Hill. Hotel was nice and clean. The staff, especially the two girls at the front desk, were super friendly and very accommodating. The hotel has a great courtyard for sitting and get-togethers, and even has a cool gas fire pit for late night gatherings. Also, the free breakfast is a plus too. Overall, this is a very nice hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear sno0909, All of us at the Dry Creek Inn are pleased to hear that you enjoyed your stay so wonderfully. The hotel management really strives for excellence in all aspects and it is a pleasure to see that we have done so in every way possible with you. Please do come back and enjoy our hotel again! The entire staff would be pleased to have you. Sarah Stroud Senior Sales Manager

"Good value"

5
User 21/05/2018

Good value . Nice , clean. Easy access to town and wineries. Plenty of things to do in the area. Nice outdoor seating to enjoy a bottle of wine. Did not use pool, but it looked nice and clean. Breakfast was good, had plenty to choose from

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear nicharaf, Thank you for taking the time to write a wonderful review on the Dry Creek Inn. I am very pleased to hear that you did enjoy the hotel in its fullest and were able to relax in our lovely outdoor areas. All of us here to hope you come back and enjoy the hotel again and maybe even have the change the use the pool! We look forward to seeing you again in the future. Sarah Stroud Senior Sales Manager

"We love this place!"

4
Patty M, Walnut Creek 16/05/2018

It's location is great for wine tasting in the Russian River area. A short drive to the Healdsburg square. Rooms are large. We did not have breakfast at the hotel but went to the restaurant next door.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Myself and the entire team would like to thank you for your kind review. It was all of our pleasure to serve you and we do hope to see you back again to enjoy our beautiful hotel and area. Thank you, Sarah Stroud Senior Sales Manager

"Great Hotel"

5
J A, Portland, Oregon 16/05/2018

A group of us stayed here for a Mothers Day trip to wine country and it could not have been better. Close to everything and comes with free breakfast. The little courtyard is great as well and the staff was super friendly.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. I am pleased to hear that we were able to help make your Mothers Day trip fantastic and memorable. Please do come back and enjoy another weekend with us, as we would very much like to have you again. Have a great day! Sarah Stroud Senior Sales Manager

"Santa Rosa Ironman with Family"

3
Joy E C, grass Valley, United States 16/05/2018

Nice hotel ! good breakfast ! internet was very slow ! tub drained slow ! also no microwaves in the rooms ! I have stayed at better Best westerns that cost half of what this hotel cost ! 2 pools and 2 hot tubs but my son told us not to use one of them because it was gross !

"Crazy hectic week-end - but no excuse"

3
Belzob, Los Angeles, California 15/05/2018

To start with the positive, the room was spacious and the grounds clean. The two pools were almost big enough for a swim! Breakfast was adequate (although never really hot) and the staff in the breakfast area incredible. The door that pulled closed between the bathroom and the bedroom was appreciated - although it did not completely cut out the noise from someone in the bathroom, it was mitigated. Proximity of the hotel is an easy enough walk to town (although certainly not the 5 minutes we were told). Driving was about 5 minutes and there was plenty adequate parking. There are a few distilleries in the area as well. The rest was less than positive. The checkout/in person(s) had an attitude. This is a customer service industry - your job is to be pleasant and "get it" - it was crazy busy with people for the SR Ironman but.................. I will give the first person credit for advising us of the rooms proximity to the elevator .................... which then created an hour wait for alternatives. Guess nobody wanted those rooms! The room we were finally assigned to had not been cleaned nor was housekeeping close to it to clean. The afternoon front desk person, appeared to be new and in training, was very pleasant and tried to be helpful - can't say the same for the annoyance of the other individual that was a holdover from day shift. Nonetheless, another half hour later the room we received was a good location. Three calls were made for adequate bathroom linens etc over the course of our stay. Even when the room was cleaned the towels were not adequate for the number of guests nor were the "sundries" replaced. Bed had a lumpy mattress cover although, to be fair, it was comfortable enough. Not a single one of the 8 pillows was a comfortable pillow but, fortunately, I travel with my own. The room was incredibly dark even with all of the lights on. I would definitely come to Healdsburg again and perhaps give this hotel another chance in hopes that it was less busy and the staff less burdened by having to do their job!

"Memorable in a bad way"

1
tonypontrelli, Yorba Linda, California 14/05/2018

Toilet not working properly, shower door would not latch, television only worked some of the time and when it did it was very poor reception, no television menu, internet connection was not secure, it is an open network. No business center and the one computer in the lobby across from the front desk would not let you connect to the internet. Maid service was not performed until late afternoon, one ice machine for the whole hotel. HVAC system did not perform well in my room. So many security doors I felt like I was in a prison. Clerk at check in was not friendly and clerk at check out did not ask me how my stay was. I would never stay at this hotel again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for taking the time to write and review and complete our in house guest survey regarding your stay at our hotel. I am sorry your stay with us was a disappointing experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In speaking with my team, it is my understanding our maintenance team was promptly able to correct the toilet problem and fix the latch on the shower door. Our toilets are low flow and were installed at the request of the City during the drought. We have since investigated having them replaced, as they are not the best. Please let me address some of the other concerns mentioned in your review. Our housekeeping service hours are from 9am until 5pm daily. We guarantee all our rooms to be cleaned no later than 4:30pm. We would have been more than happy to provide service earlier in the day, if it was requested. Our hotel has several ice machines throughout the property. I am sorry you were only able to locate one. With respect to the hotels wireless internet. Like most all hotels ours is an open connection and not a secure line. We do provide two computers in the lobby of the hotel which are connected to our hotel network. Unfortunately, this past Saturday our entire hotel system was down for several hours, disabling all Internet usage. Since, we are a Best Western Core property, a business center is not required. For the comfort, security and privacy of our valued customers, we have placed security gates throughout the property. I am sorry these gates made you feel like our hotel was a prison. Upon check out, I would have been more than happy to address all of your concerns if I was requested to do so. As, I was available and ready to assist our guests with any concerns they might have had. I am more than happy to further discuss your unsatisfactory experience with you, if you would like to call me or the Front Office Manager Mr. Henry anytime. Once again, thank you for responding to both our in house survey and composing this review. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Very nice entourage, street noise a bit too loud"

3
User 10/05/2018

We booked this hotel to be close to Sonoma valley wine country. The hotel features many amenities like sauna, steam bath, two pools and several patios with gas fire. We asked for a quiet room (king) which we thought we got as the room was at the far end of the building, furthest away from the 101fwy. The room was very nice, large and well decorated. Two windows with blinds. However, there was a fairly busy road that we faced. Since there was lots of construction going on in the neighbourhood, noise levels went up quickly early in the morning with trucks racing through the street. Of course these workers need to do their work so no offense, but I was a bit disappointed that the hotel staff didn't choose a different room for us. We checked at the front desk whether thie noise was always like this. They assured us that the noise caused by a jackhammer early in the morning was not regular and they were going to contact the city about this. No explanation for the other (regular) noise from the street though. All in all this was the only downside staying at this hotel. Otherwise we had a great stay snd hotel amenities and breakfast were great.

"Italian Tuscan Ambiance in Wine Country"

4
Rio P, Los Angeles, California 09/05/2018

Beautiful place for larger groups. Breakfast is included and quite good. The service and staff was super friendly and accommodating. The grounds are lovely and you feel like you're staying at a Tuscan Villa. Rooms are clean and spacious.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Lots of potential but needs some help!"

3
Krisinseattle, Seattle, Washington 05/05/2018

Checked in fine, but couldn't get our key to let us in the gate that corresponded with the location of our room. Eventually found another way into the complex and were disappointed since our room did not face the courtyard, as I'd requested, instead out onto a construction site across the street. The internet didn't work, the TV was fractured in the picture quality, the toilet didn't flush easily and we went down to the office! They sent maintenance to fix the TV, tried to get us onto their internet (although it said insecure site), apologized for the room, somehow they'd given away all the interior courtyard rooms, although we never saw anyone in them, and weren't sure what to do with the toilet handle... Anyway - on the plus side - there were 2 luggage racks, a lovely bed and linens, and a very good breakfast which included eggs, potatoes, yogurt, rolls etc. It's a big place, and probably lots of maintain, but is worth it for their proximity to Healdsburg and this beautiful wine area!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for taking the time to write a review with respect to your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry we were unable to honor your request for an interior Piazza view room. We do our best to honor all requests, but during periods of high occupancy it's not always possible. We have listened to our guests and we are currently in the process of upgrading and replacing both the TV operating system and the guest room toilets. I understand how frustrating it can be not being able to connect to the wireless internet system. Our staff does its best to help guests. However, it sometimes takes some professional assistance. That is why we are contracted to have 24 hour Internet Customer Service available. I regret you did not use this service to help you connect to our system. We look forward to having you as our guest again in the near future, so may have a chance to experience all our improvements. Please do not hesitate to call me or anyone on our team if you should have any further questions or concerns. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Not the"

2
jernsue, San Mateo, California 01/05/2018

This is a review of a one night stay. First, the best things. Breakfast was very good. There were lots of choices, including hot items and they were served in a nice room. Room was clean and bed comfortable. Now the not so good. I had to ask desk clerk where my room was and he said it was in the back of the building. I had to ask how to get to it, and got minimal directions. It is a big building. Then found only one bath cloth for two people. Bathroom was like a remodeled closet. Set up coffee maker then found it was located where there was no electrical outlet. Room did not have sufficient electrical outlets in convenient places. (They should copy the Best Western in Sonora). Bed cover was a thin duvet - worthless. Room was next to a noisy street and soundproofing was non-existent. Room was way overpriced for just a place to sleep for the night.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you your nice comments with respect to the cleanliness of the room and our hot breakfast. I am truly sorry you were disappointed in the overall room accommodations. With respect to the lack of electrical outlets, each room is provided an extra electrical located on either the desk or night stand for phone and tablets. I regret you were unable to locate it. There is no good excuse for not supplying proper towels to a room. I will forward your comments on to our Executive Housekeeper to ensure her staff provides proper room towels to each room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Really bad experience"

1
mwelch1028, Long Beach, California 01/05/2018

We were a group of 4 couples who stayed this past weekend and there were some major problems. First, we stayed in the Villas which are supposed to be the nicer rooms...but they need work! We have stayed at this hotel at least once or twice a year over the past 7 years and you can tell the difference. The rooms need to be redone and updated. In our room, the lights were like strobe lights...always flashing. In another couple's room, their tv would not change channels and in another, the lights didn't work in the shower area. Fixtures that have been changed over the last few years do not match...They just haven't maintained the look and feel it did a few years back. On top of this, when checking out my bill was incorrect (which I caught) Since I had cancelled one of my nights (done 3 months ago)...they just decided to increase my Sunday night rate to $550 in order to get the same monetary amount from me...which I was not having. After some explanation, they changed it, BUT it should never have been increased in the first place. Thank goodness I caught it. Also one couple had a higher rate for the same days we stayed. We received multiple reasons for this which were all not true (we booked directly while the other couple booked with corporate..not true....we booked non refundable rooms while they booked refundable...also not true). After some conversation with the manager who refused to change it, my friend said it would give her

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry there were a few minor issues in your room that caused you any inconvenience. Our room inspectors should have noted the problem and notified maintenance to have it corrected immediately. We will be reviewing our inspection process, so this doesn't occur again. In speaking with the Manager on Duty, I understand there was confusion upon check out with your reservations and a billing error. The front desk agent did her best to correct a billing error, but it took the experience of the Manager on Duty to fix the problem. After speaking with the Manager on Duty and reviewing the reservations in question, I found all four reservations to be in order. Each reservation was booked separately on different dates and times, some with different rates and restrictions.This was explained in detail by the Front Office Manager when a call was placed to him. I truly regret there seemed to be confusion and misunderstandings that lead you to have a bad experience at our hotel. We certainly don't want our guests to walk away with type of feeling. If our team can provide any further assistance, please don't hesitate to contact us directly. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great Location!"

3
User 24/04/2018

Very clean rooms..."Villas" section is a long walk to the parking lot. Odd that they don't have wine glasses in the room...but you can purchase some at the front desk. Great location! Would go again based on the motel's proximity to Dry Creek wineries.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff thank you for your feedback and letting us know what can be changed and what you do like at our property. Your satisfaction is important to us and we want to make sure you have the best possible experience. We are looking forward to your return stay with us! Sarah Stroud Senior Sales Manager

"Comfortable despite highway noise"

4
Sudbury9122, Arlington, Virginia 16/04/2018

The bed was extremely comfortable; bathroom on the small side, but with a nice glass-doored shower stall. We got the basic king room, which was plenty spacious for us. The usual BW breakfast, but with killer pastries from a local bakery and a espresso drink machine. Ride-share bikes on the premises. Too cold to try the pools or hot tub. Main drawback is traffic noise--it's right next to a 101 off-ramp, and we had to run the fan at night to block out the noise.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review for the Dry Creek Inn. The entire staff is pleased to hear that you enjoyed your stay in all aspects of the hotel. It is always a great pleasure to know that we exceeded guest expectations to the fullest. We look forward to your next stay with us! Sarah Stroud Senior Sales Manager

"Convenient to Wine Country"

2
dalenpaso, Paso Robles Wine Region, California 13/04/2018

Hotel looks nice but rooms have paper thin walls where you hear everything your neighbors do. Room was not equipped with soap, etc. and TV reception was spotty at best. Internet worked well. Hotel is well situated to wine country, Healdsburg, etc. But this is not a comfortable hotel to stay in, just good for point of departure.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing both our in house survey and this review regarding your recent stay at our property. I regret you were disappointed with your stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete both our survey and your Trip Advisor review. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great location."

4
travelgal54, San Francisco 09/04/2018

1 mi. from downtown Healdsburg, free parking, breakfast included, clean large rooms. When they have a sale you can't beat this place! Try to get a room away from the road which is busy. Surroundings are very nice.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff are pleased to hear that you enjoyed your stay! We do look forward to seeing you again in the near future. Thank you, Sarah Stroud Senior Sales Manager

"Great value in Healdsburg"

5
billrosenblatt, New York, NY 01/04/2018

A real value in the beautiful Sonoma town of Healdsburg. For less than half the price of the fancy boutique hotels on the square, you get spacious rooms, two pools, jacuzzis, a sauna and steam room, lovely courtyards, friendly service, and lots of character. We loved the free yoga classes! Buffet breakfast is included in the room and is adequate. As far as the location is concerned, the center of town is a 20-minute walk, a 2-minute ride in a Lyft or Uber, or 5 minutes' ride on bikes available at the hotel as part of the area's bike share system.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review for the Dry Creek Inn. The entire staff is pleased to hear that you enjoyed your stay in all aspects of the hotel. It is always a great pleasure to know that we exceeded guest expectations to the fullest. We look forward to your next stay with us! Sarah Stroud Senior Sales Manager

"Tuscan Villa Suites"

3
User 28/03/2018

The rooms in the Tuscan Villa have jetted tubs and fireplaces. Even though lodging prices have risen substantially since the devastating fires, It's by far still the best value in Sonoma County for wine tasting lodging. Make sure to request a ground floor room near the steam room, as they have private patios and make for a convenient spa-like experience

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff are pleased to hear that you did enjoy you stay with us. We too also feel as though we are a great value for the price and what we do offer! Please do come back and stay with us again to make our experience even better. Sarah Stroud Senior Sales Manager

"Very dates"

2
connie k, London, United Kingdom 28/03/2018

Arrived on a chily day, no heating. Maintenance man was "clueless", thankfully there was a fireplace in the room that worked but only in 1 hour intervals. Had to keep resetting. No rooms to change to except right by the entrance gate and ice machine. So we stayed for the one night but next morning our toilet stopped up. That was it they had to give us a different room or we were leaving, would have preferred to have left. The new room had no heating either but lucikly the weather started to warm so no real need. Breafast was terrible. No child friendly cereals, only raisin bran, granola or guletin free rice Chex's. Dining chairs were to big making it difficult to move about, lady with her walker really had a difficult time. No variety, same ole food everyday. Only 1 waffle maker which everyone found most appealing since the other food was terrible. No fruit for kids, only 1 day did they put out bananas. I would consider apples and oranges take away snaack food. Wouldn't recommend staying more than 1 night. If you want a good Hot breakfast, go to Flaky Donut shop. They have full serve breakfasts, not just donuts. Very charming and friendly staff.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am really sorry to hear you had trouble operating the HVAC units in both your rooms, during your stay with us. The remote controls used to operate our HVAC units can be confusing and extra assistance is sometimes needed by our maintenance staff, in order help our guests set them to their personal comfort level. Apparently, the maintenance guy on duty was also confused and more training is needed to ensure all staff members understand how to operate the controls, as well. I regret to read you were disappointed with our buffet style hot breakfast. Our breakfast is the typical breakfast you would find at most Best Western Core branded hotels. For those guests, like yourself, looking for a full service restaurant experience, located on our property is Adel's Family style restaurant. They serve sit down meals stating at 6am with a full menu of breakfast, lunch and dinner items.Their food is excellent with large portions at a reasonable price. I hope you will come back and see us again soon, so that we may have another opportunity to make your stay a more pleasant experience. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete your review. We appreciate the time you spent to write it. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek In

"VG, Convenient, Value"

5
doug227, Boston, Massachusetts 15/03/2018

The location is very convenient to the highway, and a very short drive from Healdsburg center. The rooms were spacious [2 queen beds, plus we requested an additional cot].Staff were welcoming and responsive to various needs. Breakfast, included in room rate, offered a selection of coffee, cereal, eggs, bacon/sausage, waffles, toast, bagels, coffee, fruit, etc. There is a pool and yoga facility, but we did not take advantage of these. Architecture and decor is very Mediterranean, and enjoyable. Multiple fire pits and fireplaces around the grounds. v

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Convenient and pet-friendly"

5
Lyn244, Sacramento, California 11/03/2018

The room suited our needs perfectly, as we were in the area with our dog to visit some wineries and basically just needed a place to sleep. The staff was friendly; no hiccups with either booking or checkout. We got a good nights sleep: the area was quiet and the king-sized bed very comfortable. It probably helps that you need to get in your car for a short drive into downtown Healdsburg, as that way there's nothing around the hotel to create noise. We never heard anything from the nearby freeway either, nor is it visible.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for writing such a lovely review on the hotel property. I am very pleased to know that you did enjoy the hotel in every aspect. The Dry Creek Inn strives for excellence and it is such an honor that we were able to succeed. Myself and the entire team, do hope to see you again soon. Sarah Stroud Senior Sales Manager

"Very nice stay"

5
Sally J, Manteca, California 09/03/2018

I stayed in the back part, the Tuscan part.. Much better than the front part. My room had a little patio and I could walk right out the hot tub from my room only a few feet. There were robes in the room. Free breakfast could have been better. Rubber egg omlets and see thru bacon.. They do need to spice that up a bit. My room was nicely decorated and had a fireplace. Internet was excellent. There are two pools and hot tubs.. Steam and sauna room. There are out door fire pits that are so nice to sit around.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire team are pleased to hear that you did enjoy all of the amenities we have to offer on top of the entirety of the hotel. Please do keep in mind, we are in the process of working very hard to make the breakfast experience better. On your next stay, you will see a lot of improvements. We all look forward to seeing you soon. Sarah Stroud Senior Sales Manager

"Family reunion at hotel with no heat"

1
Deb L, Issaquah, Washington 08/03/2018

Heating system in my rooms were terrible. Set thermostat at 70 and it did not shut off. room got to 80 and had to turn it off completely to sleep. Moved to another room after 2 days, the heating system here blew out very cold air at thermostat settings up to 81 degrees. Finally it became warm at thermostat setting of 82 degrees. What a frustrating mess. Staff acted naive and shrugged their shoulders.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am really sorry to hear you had trouble operating the HVAC units in both your rooms, during your stay with us. The remote controls used to operate our HVAC units can be confusing and extra assistance is sometimes needed by our maintenance staff, in order help our guests set them to their personal comfort level. Additionally, I am sorry you felt the staff did not care about your situation. We do our best to assist each guests with respect and solve problems as they arise. I regret we were unable to solve your problem in a satisfactory way. I hope you will come back and see us again soon, so that we may have another opportunity to make your stay a more pleasant experience. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300. Thank you again for taking the time to complete your review. We appreciate the time you spent to write it. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"very nice stay in the wine country"

4
Mary99, Saratoga, California 03/03/2018

we had a lovely 3 night stay at the Dry Creek Inn. Location was great, just off the freeway (but very quiet!) and a couple of blocks from downtown Healdsburg. We had a 2nd floor room in the Toscana building which was clean and comfy. Enjoyed the little balcony overlooking the courtyard -- do ask for a courtyard view. Bed was good; enjoyed the gas fireplace. Included breakfast was very nice. We were with friends; one evening had a nice time by the fire with (our own) wine, cheese, and snacks. Hotel staff was very accommodating in bringing out heat lamps. Bathroom was clean; products were nice. Liked the wide vanity with double sinks. Yes, the stall shower is small - that was common in the era this hotel was built. All in all a lovely stay at a fair price; i'd stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would personally like to thank you for such a wonderful review on the hotel property. Myself and the entire staff are all very pleased to hear that you did enjoy the hotel in all aspects. It is always so great to know we have exceeded our guest expectations in every way. We do hope to see you again soon! Sarah Stroud Senior Sales Manager

"Good price for Healdsburg hotel."

4
Bolinas, Southern Oregon Coast 02/03/2018

My husband and I stayed one night and the room was large and comfortable with a couch and comfy bed. Would have given five stars, but a few issues were a problem. We arrived at 4:30 on a dark, rainy early evening; the outside lights weren't on yet and the elevator area was dark. We heard loud voices from our second floor room; I think they were service people fixing something near the elevator. We brought a bottle of wine and the only glasses were flimsy, plastic water cups. Glasses would have been nice! Other than that, this is a perfectly fine hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. I am pleased to hear that you did enjoy the hotel in the greater aspects. As far as the situations you ran into goes, we will make sure to address those right away to make sure that the next stay you do have with us will end up being a 5 star stay. All of us at the Dry Creek Inn are all very much looking forward to your return stay with us. Sarah Stroud Senior Sales Manager

"Good deal"

4
User 01/03/2018

We stayed here for two nights and we were very happy with everything. The rooms were clean and quite spacious, the hotel grounds were well kept. Breakfast was fine, it's not gourmet but that wasn't expected and everything was promptly filled up and clean. Since doors don't close 100% you do hear quite a bit of outside noise, but it's not the hotels fault some people run around like elephants! We would recommend this and come back, thank you!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff is pleased to hear that you did enjoy the stay so wonderfully that you will be coming back. It was a great pleasure to serve you and we are looking forward to doing so again the near future! Sarah Stroud Senior Sales Manager

"Great location, reasonable priced lodging"

4
janvipd, Phoenix 27/02/2018

Very nice large room with hotel located right off the interstate. Smooth check in/out process with breakfast and wine tasting included from J Winery. Only about 1.5 miles from downtown Healdsburg that offers lots of great dining options and quaint shops.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I personally would like to thank you for taking the time to write such a wonderful review on the property. All of us at the Dry Creek Inn are beyond pleased to see that you enjoyed every aspect of our hotel so wonderful! It was such a pleasure to serve you and we are excited to be able to do it again in the future. Sarah Stroud Senior Sales Manager

"In Town For A Funeral"

5
createandcapturelife, Cypress, California 26/02/2018

Overall a nice stay. Clean room, quiet, dog friendly. Typical Best Western breakfast, not bad. Cute dog gift bag at check in. Water doesn't get really hot in the shower, which my husband didn't like. A problem with our TV was fixed within 15 minutes. Very comfortable bed. We stayed 3 nights. Would definitely recommend if you are in the area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the hotel property. The entire staff is pleased to hear that you and the family did enjoy the hotel! Thank you for expressing the concern about the water in the shower, we will make sure to take a look at that ASAP so we it can be fixed. We look forward to seeing you again in the future, if you are able to come back to Healdsburg for a more relaxing stay. Sarah Stroud

"Calm Retreat"

4
Salli F, Lincoln, California 17/02/2018

Arrived early had to pay $20.00 to check in early. I was a little upset about the fee for early check in. Rooms are average, grounds are beautiful. Breakfast was full of variety fluffy omelets can be topped with salsa, guacamole, and cheese. Fresh fruit salad and make it yourself waffles. I would stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to stop by and write a review on the Dry Creek Inn. Your feed back is appreciated and is taken very seriously and we will make sure to review as a team. Aside from that, I am very pleased to know that you did enjoy the remaining of the of the stay as well as the breakfast. We all look forward to seeing you very soon. Sarah Stroud Senior Sales Manager

"Great value and great for traveling with a big dog."

4
fastidious-one, Santa Rosa, California 17/02/2018

The location is just off the Dry Creek 101 exit, not quite walking distance to downtown. We travel with our dog. There is a $30 surcharge. The grounds allow for easy access to parking from the first floor. There is a walking path across the street amenable to a nice dog walk. If you have a dog, this is the place to stay in Healdsburg. As an aside, the rooms are well appointed with a small refrigerator and a very comfortable bed. The shower in our room was a nice big walk in; the bathroom itself is average, maybe a little small. There is some traffic noise and the heater can be noisy; turn it off at night. We stay there every time we are in town and will stay there again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Myself and the entire Dry Creek Inn Staff are pleased to hear that you and your dog had a great stay at the hotel. It is so wonderful to hear that you are a repeat guest and will continue to come back. We look forward to seeing you all again very soon!! Sarah Stroud Senior Sales Manager

"Good location, clean room"

4
Shazamsue, San Jose 12/02/2018

Full breakfast, easy access to freeway and wineries. Ample parking . Staff could use more training regarding check in experience. The room was clean and beds comfortable. 5 minute drive to healdsburg square.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property on what we exceeded at and what we can approve. We do take all guests feedback seriously and will be taking the correct steps to fix the situation you ran into. Aside from the staff, I am very pleased to hear that you did enjoy the rest of our hotel and the location. We do hope to see you back here again! Sarah Stroud Senior Sales Manager

"Terrible staff two years in a row!"

3
S7313BGheatherd, Pacifica, California 11/02/2018

The only staff here working hard are the housekeepers and the breakfast attendants. Check-in is a nightmare, young undertrained staff unwilling to help or care. Location is great and beds are comfortable.

"Recommended to me...."

5
F s, Norwood, Massachusetts 11/02/2018

A friend told me to book here as we're staying in wine country... this is the nicest Best Western I've ever seen. The staff was friendly and helpful. The room was impeccable! Absolutely pristine condition! There was a sweet little fire pit in the middle of the complex, perfect for sipping wine and relaxing with friends and family. I very much enjoyed my stay here.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would personally like to thank you for such a wonderful review on the hotel property. Myself and the entire staff are all very pleased to hear that you did enjoy the hotel in all aspects. It is always so great to know we have exceeded our guest expectations in every way. We do hope to see you again soon! Sarah Stroud Senior Sales Manager

"Very disappointing experience"

1
Brigitte P, Maple Bay, Canada 10/02/2018

Booked a dog friendly room in the new wing for 2 nights. They insisted on charging the 1st night to the credit card at time of booking which was 3 weeks in advance of our stay, which I thought was odd. When we arrived our room was facing the highway and very noisy. It had just been cleaned and had an awfully strong smell of some sort of perfumed room spray as well. My husband and I called the front desk 3 times to see if a less noisy room might be available in that wing? They offered us the room next door (same noise level) or a room on another hallway which faced another busy road. We decided we could not stay in the room and that the hotel should have told us that they had only very select dog friendly rooms in that wing, so decided to check out. Because it was 20 minutes after the cut off time the hotel insisted on charging us for the 1st night. I explained that some of the delay in leaving was because we were trying to resolve our room issue.When I got the bill at checkout it showed charges for both nights but was assured that we would not be charged for both. It was not possible to speak with the manager and staff just kept saying they could not do anything for us. Several days later I got my visa bill and it showed charges for two nights! After phoning them the 2nd night charges were reversed but the full charge including a $50 pet fee for the 1st night remained. Terrible customer service. In addition the hotel is looking quite worn out, even in what is considered the "new wing". Never again.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future I am sorry you did not like anything about our hotel and decided to leave. We certainty do not want our customers to be disappointed in any way. We do strive to make every customer happy, but realize this is not always possible. Let me address some of the issues you have brought to our attention. Being that our hotel is located in a very popular tourist destination, our reservation policy requires an advance deposit at the time of booking. Along with this policy a 72 hour cancel is required for a full refund. These are very common polices for our area. In referencing the Manager on Duties notes, it appears he went out of way to assist you in trying to remedy the situation on numerous occasions. He explains that you were offered three different rooms and each time the offer was made, it was declined. Unfortunately, no matter what solution was offered to both you and your husband it was declined and deemed unacceptable. We truly regret an acceptable solution could not be agreed to and you decided too depart our hotel later that evening. In following the terms of our cancellation policy; day of arrival cancels are not permitted and are fully chargeable. Therefore, the full first night charges are valid. I am sorry you had to call the hotel several days later, in order to have your second night refunded back to you. The charge should have been refunded immediately the next day. I certainty will discuss this issue with the Front Office Manager, as he did not follow our hotel policy in this regard. With all do respect, I feel my team offered you outstanding customer service trying to accommodate both you and your husband working towards an acceptable solution. I am sorry you feel differently and this was not accomplished. Thank you again for taking the time to complete your review. Your time is most appreciated. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Lots of Pluses"

4
Maryclare M, Sacramento, California 10/02/2018

My daughter and I checked in very quickly and found our two queen bed room very clean and neat. The beds were super comfortable and we both slept like babies. Breakfast was included in the price and it consists of fruit, pastry, cereal, yogurt, pre cooked omelette, and bacon, plus juice and coffee. The pool and outdoor fire pit area were really nice although we didn't get to use them on this visit. My only two minuses are the wall AC/Heat unit, it was noisy and outdated. Also we found out the walls are thin when the guests in the room next door banged around, were obviously partying and made no effort to be courteous to the adjoining rooms, smoking cigs on the walkway and generally just being loud and annoying. All in all its a nice place and we would stay again and just try to get a quieter room.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, It was a pleasure to serve you and your daughter on a little getaway that you two were able to enjoy. It is so great to know how much you did like our hotel and all of the amenities that we have. All of us do apologize for the AC/Heater unit and will be investigating this right away for you. Thank you for bringing this to our attention. We are all looking forward to seeing you and your daughter again soon. Sarah Stroud Senior Sales Manager

"Good location"

4
sioux230, Campbell, California 03/02/2018

This is an expensive area but this hotel was affordable. Good location next to 101 and close to Healdsburg. Good wine tasting options nearby. The room was large with comfortable beds although it could do with a remodel as some of the furniture was quite shabby. Basic bathroom. Coffee maker in room. Very nice pool. Good but not great breakfast with excellent coffee.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Went to Italy for a Night!"

5
346behzadb, Union City, United States 07/01/2018

We really enjoyed our stay at this hotel and would recommend it to our friends and co-workers. The staff is superior, the coffee amazing, and the comfort and cleanliness of the hotel and the room are terrific. We loved the comfortable beds and the thick towels, and our younger son really liked the shower. :-) We went in the jacuzzi and the swimming pool and enjoyed time sitting by the fire pits. The tasty breakfast was served from 6:00 a.m. - 10:00 a.m. (instead of until 9:00 a.m. like other hotels) and everything fit well for our needs on this trip. We really liked the architecture of the hotel. It's a nice European diversion and we would like to return for another trip to Italy here in the future. Next time, we'll try the suites!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amenities that we do have to offer. We look forward to your arrival again in the near future! Sarah Stroud Senior Sales Manager

"Comfortable stay"

4
Frances S, Sacramento, United States 31/12/2017

Felt comfortable and safe here. Room was clean and well appointed. Grounds were nice. Breakfast had plenty of choices. Room rates were about average until you add all the taxes. What the hell is an occupancy tax? Does that mean if you don't stay there, they won't charge you tax? The only small discrepancy is the fact that there was only one wash cloth for two people.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. We are pleased to hear that you did enjoy the hotel in the bigger aspect. Please do note, the taxes charged are required by the City of Healdsburg as well as the State of California. We do hope you do come back and enjoy the hotel again with us, aside from the City/States high taxes. We look forward to serving you again. Sarah Stroud

"Nice Wine Country Hotel"

5
John T, Moraga, United States 30/12/2017

This is an excellent hotel to stay in if you are passing through the Wine Country. Easy access to Hwy 101. Staff very good and helpful. Best part: rooms are extremely quiet for being so close to the freeway. The King Size bed is awesome and one of the best we have ever slept in in a hotel. Only noise is people walking by, which is infrequent. Highly recommend.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review for the Dry Creek Inn. The entire staff is pleased to hear that you enjoyed your stay in all aspects of the hotel. It is always a great pleasure to know that we exceeded guest expectations to the fullest. We look forward to your next stay with us! Sarah Stroud Senior Sales Manager

"Overnight with dog"

5
Diana B, Fort Bragg, California, United States 29/12/2017

We were traveling and were spending a lot of time driving through the wine country area with visiting family , we were going to be home that night , but decided we wanted to stay in Healdsburg & relax. I went to the Best Western and asked for 2 rooms , 2 beds , close together and that we had a dog , no problem all was taken care of. Our family enjoyed a meal at Bear Republic and a swim , sauna , hot tub at the Hotel. We all relaxed , had breakfast in the morning and were ready for the ride home.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the Dry Creek Inn. We are very pleased to hear that we were able to fulfill all needs accordingly for a last minute stop in to the hotel. It was a pleasure to serve you and your family (as well as your dog!). We do hope you are able to come back and visit us again in the very near future. Sarah Stroud Senior Sales Manager

"No cable"

4
User 27/12/2017

It was great. But cable reception sucked. There was no cable reception from channels 3-19. So i will cantimue to say nothing until a mim of 2000 characters are used. Otherwise my review doesn not count

"Pricey for a Best Western!"

4
User 20/12/2017

Healdsburg is a pricey little town and the Best West Dry Creek Inn is as well. We arrived without a reservation late in the afternoon and ended up in a room costing almost two hundred dollars, including taxes, for the night -- it had a whirlpool bath as an added feature, which we had no interest in. The room was nicely appointed and had a balcony facing a quiet inner courtyard. There was also a gas fireplace in the room on a timer. The Panasonic heating unit didn't work and it was a winter night in Sonoma. We called the front desk and were advised that someone from maintenance would come to fix the problem. We waited forty-five minutes without hide nor hair from maintenance and then left for our dinner reservation. When we got back about ninety minutes later, the heater still wasn't working, so we kept the fireplace going, even though it didn't throw off much heat, and put on a sweatshirt, snuggling deep into the covers. The free breakfast was standard Best Western, although the pastries seemed a notch above normal. The acid test: would I come back? Yes, if my plans called for a stop in Healdsburg, I would definitely consider this property again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to let us know of the situations that did occur during your stay. We do take all situations seriously and will be in the process of doing our research on your room and fixing it all right away. It is appreciated that you did enjoy the stay aside from it all and that you will be returning. We are excited to have you back with a better experience. Sarah Stroud Senior Sales Manager

"Gorgeous Villa-style Property"

5
faithg904, Santa Rosa 19/12/2017

My husband and I live a few towns over and we always choose Dry Creek Inn when we need a little weekend getaway. We had plans to stay here on a Friday that we unexpectedly had to cancel and Jocelyn at the front desk was able to rebook us for the following night with no problem! She helped us at check in too and was so friendly and sweet. Their staff in general is always attentive and helpful. This hotel is a great, affordable option in the heart of wine country. They have multiple hot tubs and fireplaces, along with a sauna and steam room. Breakfast is included in the price of your room and they even offer free yoga classes. Will definitely continue to give them our business and recommend them to everyone we know!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for writing such a lovely review on the hotel property. It is such a pleasure to hear that you live so close yet you love to come and stay at our property! Hearing how many repeat guests we have make the entire team very thankful. Thank you for your contiunined support and we look forward to seeing you for many years to come. Sarah Stroud Senior Sales Manager

"Surprising nice"

4
User 18/12/2017

Our room was on the bottom floor next to the jacuzzi so it was nice to get to the room quickly after a dip. Room was nice but shower very small. Big bath tub with jets. The location was good since right off of 101 and 5 minutes to the Healdsburg plaza. Loved walking around downtown.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, All of us the Dry Creek Inn thank you for taking the time to write such a wonderful review on the property. We are pleased to hear that you did enjoy the amenities and convenience the hotel has to offer. It was a great pleasure to serve you and we look forward to being able to do so again. Sarah Stroud Senior Sales Manager

"Great hotel for the price"

5
User 18/12/2017

We have stayed here about 4 times in the last couple years. Great location, property and rooms are nice. We have stayed in both buildings and all the rooms are nice. Breakfast is grab and go type stuff, nothing fancy but there are tons of places in the area that have a nice breakfast. Mini fridge in rooms, beds are nice, kept clean. Will def stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for the wonderful review on the Dry Creek Inn. It is always such a pleasure to see that we have so many repeat customers who continuously enjoy our hotel in all aspects. We appreciate you and your continued relationship with our hotel and the staff. All of us here are looking forward to seeing you even more. Sarah Stroud Senior Sales Manager

"Great staff"

5
juliev140, chico, United States 17/12/2017

Love this hotel! Best price for the area and great location to all the wineries. Very helpful staff, clean rooms and comfortable bed. They have a awesome fire places to sit and enjoy a glass of wine or play Botticelli ball. The hot tub and steam room were also a nice touch.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I personally would like to thank you for taking the time to write such a wonderful review on the property. All of us at the Dry Creek Inn are beyond pleased to see that you enjoyed every aspect of our hotel so wonderful! It was such a pleasure to serve you and we are excited to be able to do it again in the future. Sarah Stroud Senior Sales Manager

"Nice hotel in a good location"

4
drwsurf, Cocoa Beach,Florida 13/12/2017

We stayed here while doing some winery visits in the Dry Creek Valley area. This is a well maintained hotel. It has two pools and is close to downtown. The rooms were comfortable and clean. The prices were a little pricey in my mind. It did have a free breakfast which was average for that sort of thing. I would definitely stay here again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. Myself and the entire staff is pleased to hear that you did enjoy the stay so wonderfully that you will be coming back. It was a great pleasure to serve you and we are looking forward to doing so again the near future! Sarah Stroud Senior Sales Manager

"Best Value in Sonoma County"

3
User 13/12/2017

If you stay at this property, definitely opt for a room in the newer Tuscan Villa bldg,as the original bldg attached to the lobby is very "vintage", reminiscent of a motel 6. The Tuscan rooms come equipped with a Jacuzzi tub, fireplace and a private patio (if you're room is on the ground floor). There also is a steam room & hot tub in the courtyard area. Request a groundfloor King suite closest to the steam room to make the most of this amenity. The proximity to wine tasting, vineyards, as well as easy freeway access make this and hotel a good choice when visiting Sonoma county, especially when it can be had for sub one hundred, in non-peak weekends.

"Decent Room and Nice, Helpful Staff"

3
Gudwill, Crescent City, California 12/12/2017

Last minute reservation limited options in town but the location and price were good. Place was full, room was clean and adequate but no ESPN on TV, even though listed. Staff gave good recommendation for dinner (Willi's Seafood). Free breakfast was limited but sufficient.

"Good option for the area"

3
Jason L, Connecticut, United States 11/12/2017

This Inn is decent and fairly priced in an otherwise pricey area. The room was nice and clean, however the walls seemed pretty thin. The shower was old and difficult to use but was hot. The coffee maker and fridge were a joke. I was satisfied with my overall expression, just don't expect anything spectacular.

"Disappointing stay"

3
Diane T, Bellingham, Washington 10/12/2017

We have stayed at this best western many times, but this particular time was the most disappointing. We had no hot water for showers and the sink wouldn't drain, so we called the front desk, they sent someone and he was not able to fix either. He would come the next day after we checked out he said to fix the issues. Also, there was so much mold and mildew in the shower I smelled it all night and did not sleep well at all. We reported all of this to the front desk the next morning upon checkout.

"Could be so much better"

3
ElmiraOregon, Oregon 02/12/2017

The Best Western Dry Creek is ideally located for exploring both the wine country and the Healdsburg Downtown Plaza. So for location, it can't be beat. However, it's more of a roadside motel than a deluxe resort. Our first night there, the check-in was pleasant and friendly. Our room, though, was located right at the top of the stairs, so there was the noise of the stairs. Also, there were a lot of construction guys. That's something that can't be controlled, but it does make for a noisy experience. And the hotel itself was noisier than some. The walls seem thinner, you could hear between rooms. So noise is a real factor. And some of the small details were disappointing. The towels were thinner then you might expect, and on our second day there was one less bath towel. The toilet seat was plastic and shifted uncomfortably. The checkout was definitely less professional and friendly than the check-in. So it's very much dependent on the person that you get. When we visit next time, we will probably explore the two Holiday Inns in Windsor. It's just down the road, and easy enough to get to the Healdsburg plaza.

"Heartless and Unsympathetic Management "

1
User 01/12/2017

My bf and decided to take a last minute spontaneous trip to Healdsburg and I made reservations at Best Western in their new Tuscan Villa building for one night.... I sadly woke up with a high fever, body ache and sore throat. I haven't even been able to get out of bed. They have a 72 hour cancellation policy, but I was HOPING that they would make an exception for unexpected/unplanned health emergency. I called and spoke with the manager Eric Neztsosie (sp?) and explained my situation to him. He was very cold and basically recited their 72 hr/no cancellation rule to me. He wouldn't even give me a credit to use another time! I am shocked at the insensitive, heartless and lack of compassion attitude he had. I really expected better customer service, more professionalism and compassion from a reputable hotel like Best Western! But looks like all they want and care about is money. I'm so heartbroken. It's bad enough that I'm lying here with the flu, and staring at my packed bags but I've also lost $200 on top of that. :(( PS. I just checked their website and they STILL have lots of rooms available for tonight....

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Reviewer: Thank you for the taking the time to write a review concerning your difficultly canceling a confirmed reservation you held at our hotel. First let me wish you ar speedy recovery. We certaintly do not wish any of our customers to be be ill. After, taking the time to investigate your problem and speaking to my team, I have concluded that my Assistant General Manager Erik Neztsosie, acted properly by denying your cancelation request. My investgaiton found that your reservation was made just a few hours before you requested to cancel it, which is outside the terms of our cancelation policy. We do understand situations arise preventing guests from claiming their confirmed reservations, and do our best to accommodate most our guests when brought to our attention. Unfortunately, under certain conditions we are not able to resolve every cancelation request. During my investigation, I also found while attempting to explain the hotels position to you, Mr. Neztsosie advised me the conversation became unpleasant and profanity was used against him and the call was disconnected. I regret the conversation ended in this manner and I am sorry you felt Mr. Neztsosie was unprofessional to you in anyway. He and the rest of my management team are well trained, and always treat our guests in a professional manner. Being that we are a small locally owned family business, the ownership and management are very sympathetic to the needs of our customers. With that being said, I am more than willing to take another look at the situation. If you could provide the hotel with a valid note from a medical professional, showing you recieved medical treatment for you illness. The hotel will hold over your deposit for use at another time. If there is a difference in the room rate you will be asked to pay the difference. Please forward the note to my attention at the hotel, and I will personally make the arrangements for you. I look forward to recieving your note, so that we may settle this issue in an amicable fashion. One again, I wish you a speedy recovery. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Beautiful Hotel at a Fair Price"

4
David M, Los Angeles, California 01/12/2017

This hotel has a beautiful tuscany-themed property and the hotel rooms are fairly prices for the standard amenities offered. I'd recommend this hotel to anyone who likes to stay on a nice property but isn't expecting any frills in the rooms.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"Relaxation & Ambiance"

4
Darla A, Healdsburg, United States 01/12/2017

This hotel has everything needed for a comfortable stay with ambiance, comfort and relaxation (some rooms have fireplace/jetted tubs) beds are very comfortable. The breakfast is good (awkward set-up/needs revising), needs another toaster and more space for more than 2 people to toast at the same time) in fact, space/waiting always seems to be an issue in the breakfast room (I've stayed at this hotel many times). The rooms need microwaves, even if that means re-wiring. Particularly taking into consideration paying nearly $200 a night. Pets are allowed, Two pools, hot tubs, wish one pool area would be designated for families with kids, and the other with the hot tub just for adults, hotel has a gym and outdoor firepits, and party/convention room is located at the end of hotel which is best for other guests.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally take the time to thank you for writing a review on the property. We are pleased to hear that you did enjoy your stay with us and that you did feel our hotel was comfortable. We feel as though all guests are here for vacation and comfort is the best case scenario for all. Also, I would like to thank you for letting the management team know of your thoughts for changes for the property. We do take all guests comments and suggestions into the consideration and will be finding ways to make sure all is fixed accordingly. We look forward to seeing you again! Sarah Stroud Senior Sales Manager

"Clean and quiet"

4
E8747JVamyg, Denver, Colorado 30/11/2017

Nice staff. Clean, nice room. We would definitely stay here again. Good location for visiting many of the local wineries. We only stayed one night but plan to return during warmer season and stay longer. This area is beautiful.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully, as well as the staff! All of us are excited to see you back to our hotel soon. Sarah Stroud Senior Sales Manager

"Noisy this time"

3
DenverSkiNut, Denver, Colorado 30/11/2017

We have stayed here before without issue. Generally the Dry Creek Inn is a good value as most of the other places to stay in Healdsburg can be expensive. This time we ended up in rooms that backed onto Grove St. We found those rooms very noisy. Don't get stuck in one of those rooms. Rooms are pretty basic but can be large. Location is great as it is right by 101 and East Dry Creek Rd. So easy to get around to the various wineries. Buffet breakfast is included but don't expect a whole lot. It is your standard make your own waffle, pre-made eggs disks, bacon, and pastries. If you tire of the hotel breakfast (we did) Adel's is right across the parking lot.

"Tuscan vacation away from home. "

4
Mike A, Fortuna, California 28/11/2017

Got a nice upgraded room with jacuzzi tub for one night. Was so nice we decided to extend our stay for another night to tour Santa Rosa area. Room has a gas fireplace with timer, flat screen TV and a balcony patio with chairs and table. Very nice comfy big bed that included some very plush pillows. Jacuzzi tub was big enough for two but the air jets did not function properly. No hair dryer for the wife but we managed without. No microwave in room but nice small fridge. Very clean. Will stay again when in this area on our next trip.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a wonderful review on the hotel property. Myself and the entire staff are pleased to know that we exceeded your expectations, which than in turn made you extend! It is always such a pleasure to have guests as yourself, stay with us. We are all looking forward to seeing you again very soon. Sarah Stroud Senior Sales Manager

"Romantic Stay"

5
User 26/11/2017

We were very impressed by how this property was well maintained. The grounds were meticulously maintained and the room we stayed in was clean and most of all it had a good size bathroom with plenty of towels. We have stayed here before over the years and the complimentary breakfast that was offered to the guests this time was the best. The bacon, eggs and coffee was extraordinarily superb!!!! The only issue was that our room #129 was located near the street so it wasbit noisy but other than that EXCELLENT!!!! We will be back, and thank you to your staff

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It is pleasure to know that we have so many repeat guests and that each time you do enjoy it more and more! We look forward to serving you again and you receiving the same or better expeiernce. Sarah Stroud Senior Sales Manager

"OK but not living up to its brand"

3
Mithra, Saratoga, CA 25/11/2017

I stayed here two years ago at the same time, and pointed out some deficiencies in the double queen rooms - ie mold in the bathroom,peeling paper, the generally grubby carpets, lack of adequate lighting, and the unmarked dog area - we were just supposed to guess where to let them do their business? All the same problems exist today except for the mold problem, and I think you should have done a hell of a lot better in 2 years toward making this place superb. It is one of the few local places of reasonable price. instead you rested on your laurels or improved something else instead of what you said you were going to do. IE there were still no markings for the dog area yet i counted a dozen dogs while i was there . No doggie bags- nothing. Also your practice of charging extra to your members for an early check in - just sucks - especially if the room is available- all you are doing is ripping people off. -Nobody had to go out of their way even $4 worth to make the room ready early. Finally when we asked for a quiet first floor room we got the one right in front of the soda machines- the noisiest and darkest place ever. you should pay us to stay there. The carpet was absolutely filthy. It's too bad you were full or we would have gone to another room. Luckily there are other options at reasonable prices nearby which we found since i don't plan on visiting this place again until after I have inspected it. If all those things are fixed up - this would be a very nice lace to stay.

"Great location at reasonable price"

4
djalk, minnesota 17/11/2017

Stayed here while touring Vineyards in Sonoma Valley. Nice central location for a great wine experience. The staff, pools and breakfast were excellent. We had a first floor room that was a bit noisy as cars were parking right outside our door and people were walking by our room at all hours. We did like the convenience of the first floor so would opt for that again. Our friends on the third floor had a much quieter experience but had to walk further. They do have an elevator. Nice comfortable beds, set a bit high for us short people.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. It was such a pleasure to serve you and your friends. It is great to hear how much you did like the property altogether. However, we do apologize for any inconveniences with the noise that you did encounter. We do take all guest comments seriously and will be in the process of working hard to fix this issue. We do hope to see you again in the near future! Sarah Stroud Senior Sales Manager

"HEALDSBURG CA"

4
F6924ZCwilliamb, Corning, United States 17/11/2017

This is one of the nicer Best Westerns in the Area. It older style is appealing. It has a great restaurant next door, you can walk to, The rooms are good size, the bed was comfortable , lots of pillows of different softness, clean. I have stayed there befoer and will most likely stay there again.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, The Dry Creek Inn Staff would all like to personally thank you for your review on the hotel property. We are all pleased to hear that you did enjoy your stay so wonderfully on all occasions and that you are a repeat customer! We value all of our customers and always so proud to hear that it shows. We all look forward to seeing you again soon. Sarah Stroud Senior Sales Manager

"Dry Creek Inn Healdsburg"

5
William H, sacramento, United States 15/11/2017

Stayed here several times for business and pleasure. Great location and love the pool area. Close to great restaurants and winery's. If you don't feel like going to a restaurant check out Big Johns Market across the street for some awesome take out! Coppola Winery is just down the road. Lots of movie memorabilia and great wine.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Stroud Senior Sales Manager

"You wont need an alarm clock"

2
mo32a, Victoria 15/11/2017

This is a very busy hotel filled with workers repairing all the damage caused by the wild fires. It is also a very noisy hotel. You will be woken at 0600 like it or not. The walls are thin and it has external walkways that are noisy. The fridge in our room was very wheezy which we fixed by unplugging it, the clock radio had an intermittent buzzing sound. The beds are comfortable the pillows are lumpy. The rooms are in need of an update/reno. There is a decent restaurant adjacent to the hotel. This is a $40 hotel masquerading as a $150 hotel.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Currently, our hotel is the base for many families who have lost their homes in the recent wild fires that occurred in our neighboring community. Since, the onset of the Wine Country wild fires, we have been the host to first responders, evacuees and those who have lost everything. I regret you felt our hotel was overpriced. During the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. The best time to visit Healdsburg and our hotel is during the shoulder and or off season. This is where you would find our hotel offers the greatest value, as room rates are greatly different. In closing, I am sorry you were disappointed with our hotel and felt it was outdated. We recently have gone through a $1.5 million renovation project in our original Casa rooms and our Luxury Villa Toscana rooms, as well as all public areas, to give us a fresh look. Once again, thank you for taking the time to write your review. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Some issues"

2
Shorvitz, Benbow ca 14/11/2017

Nice facilities, staff were welcoming. Price is too high, had some issues with loud neighbor rooms and drifters in the parking area. Management staff was ineffective at quieting the rooms and moving the drifters off the property. Made my wife feel unsafe.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser readers: We have previously have responded to this guest from our in house survey with his concerns. They have been addressed and the guest wrote me back a very nice e-mail stating his appreciation for my response. Please find below is the response that was sent to the guest. Dear Mr. XXXXXX: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret some inconsiderate guests ruined your peaceful nights sleep at our hotel. We do our best control these situations. However, it is not always possible to get the other parties to cooperate without calling law enforcement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice stay, short & sweet"

4
Sinalcohol, San Francisco, California 12/11/2017

Came up after the Santa Rosa/Sonoma fires and was apprehensive at first, but wanted to visit Healdsburg for a spa day at Hotel Healdsburg. We wanted a less expensive, but clean and comfortable hotel, and BW was it! Surprised to see it so full - lots of construction going on in the surrounding area, so maybe that's why. No noise at all keeping us up. Rooms are spacious, clean and had PLENTY OF PILLOWS (a must)! Towels were sparse, but a phone call solved that. Complementary breakfast was substantial, organized and with friendly staff! The main pool and Jacuzzi were closed, most likely due to off season? No one said anything when we checked in though.... Will come back - thanks BWH!!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to stop by and write a review on the Dry Creek Inn. We are very pleased to hear that you enjoyed the hotel, breakfast and the staff. It is always a pleasure to hear when we have exceeded guest expectations to bring you back for another trip to visit us. We do look forward to see you again very soon! And hopefully next time, you are able to relax and enjoy one of our two pools on premises. Sarah Stroud Senior Sales Manager

"Great rooms, pet friendly, nice sauna"

4
BreRachelle, Seattle 12/11/2017

We thought our room was great. Clean, quiet, comfortable king bed, large room with a sofa, and the property had nice amenities. We didn't swim in either pool or go in the hot tub, but loved the option and the court yard they offered. The sauna didn't seem to warm up, but the steam room was wonderful. This Best Western-- Dry Creek Inn was the perfect option for us traveling with a dog. More than enough space, friendly staff, and a little dog area. We will keep this property in mind for next future trips.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amneities that we do have to offer. We look forward to your arrival again in the near future! Sarah Stroud Senior Sales Manager

"Best Western Healdsburg"

3
stephanieaG3428KF, Kansas City, Missouri 09/11/2017

Good hotel, very pricey for a Best Western. Not a lot of hotel options in Healdsburg so they own the market. Service was very friendly, great location for wine country fun, we walked to the Plaza easily and it's very safe. In room coffee is terrific so pass on that. Comfy beds and clean room.

"Great Service Nice Hotel"

5
Marianne M, Dunedin 05/11/2017

We found this hotel to surpass our expectations. A lovely hotel/resort. Many amenities - a good breakfast buffet, internet, free laundry. Super friendly staff! Very accommodating! A few mechanical problems with the laundry room and the room refrigerator.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amenities that we do have to offer. We look forward to your arrival again in the near future! Sarah Stroud Senior Sales Manager

"Very good hotel!"

4
Corry W, Washington DC, District of Columbia 01/11/2017

This hotel is great! Breakfast was delicious, heated pool and hot tub fun, room was clean, staff were polite and helpful. I really loved the free, restorative yoga. My husband and I did the morning class twice with Katina and I highly recommend it! The last night was loud - someone above us seemed to pace very loud all night but aside from that - the hotel was wonderful.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to know that we have exceeded your expectations in all aspect. We do hope that you come back and enjoy the hotel again! Hopefully we are able to get you on the to floor so the noise will not be an issue. Thank you, Sarah Stroud Senior Sales Manager

"Horrific"

1
Petesil, Chicago, Illinois 01/11/2017

We were intentionally locked in the pool area by an employee at closing, which we were told had happened two or three times before. Two of us hurt ourselves climbing the wall to get out. Manager never followed up.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Adviser Past Guest: Thank you for taking the time to post to your review regarding an incident that occurred during your stay with us. On behalf of our entire team, we apologize this happened to you. This is not acceptable by any means. It certainty is not our hotel policy to intentionally lock people into our outdoor pool area. This is the first time I have ever heard of an incident of this nature taking place at our hotel. Based on your comments, this issue will need further investigation, as to why this incident occurred in the first place. Once my investigation is complete, the proper action will be taken to ensure this type of incident does not occur in the future. I would agree it is rather disturbing. Unfortunately, neither myself or the Assistant General Manager received a message from your via phone or e-mail with respect to this incident, prior to opening our in house survey yesterday morning. Due to the severity of the issue, one of us would have addressed the problem immediately with you in person, prior to departure. It is my understanding the Assistant General Manager has since reached out to you via e-mail based on your survey comments. Please check back with him in a few days, so we may update you on the results of our investigation into this unfortunate incident. I can assure you we will get to the bottom of it. Once again, I apologize on behalf of our entire team. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Overall Good Stay."

4
hook026, Soulsbyville, California 28/10/2017

In area to address final move out of our home in Santa Rosa, CA. Great difficulty finding accomodations due to the recent devastating wildfires in Sonoma County. However, did locate room at BW Healdsburg. Upon arrival check-in was fast and professional. Room was Toscana Bldg (located in rear of property), which has two floors (there is an elevator). The front building of property has three floors, and I assume an elevator as well. Room was large, clean, and everything worked. Bed was King, and comfortable. All amenities in room worked as advertised and we slept well. Room has small refrigerator but no microwave (if that's a necessity for you, as it is for us) but due to the circumstances we did without as rooms were few an far between in Sonoma County due to the disasters. Breakfast was included with room stay, and was downstairs in Toscana Bldg 6am-10am. Large seating area and large selection for about any taste...eggs, bacon, toast, waffle maker, muffins, cereals, yogurts, fruit, bagels, coffee, juices, etc. Probably the best motel breakfast area and food I have had anywhere, and staff kept it clean and stocked till closing. Check out was fast and professional. We had two downsides during our visit. First, we drink a lot of coffee and ran out of the in-room coffee packets on second night. Called front desk and was told "would have some sent to the room". Never came. I walked down to office an hour later and was told "we only have one coffee packet available". No explanation as to when more could be availabe, no sorry, no concern. As there is coffee in lobby 24/7, I attempted to get some coffee in the lobby but all coffee containers were empty...desk clerk said would "have to have someone from staff come and make some coffee"..I waited 15 mins and nothing happened, so I left without anything. Poor customer service and non-professional attitude/concern. The first night we arrived we decided to eat at the adjacent restaurant, Adels at about 8pm. Wife ordered a sandwich and a small side container of mayonnaise. Waitress brought the mayo but it was warm, and yellow. This is usually a first sign of a mayo spoiling. We advised waitress who stated "well, they get it out when we open in the morning, and they leave it out all day". Could not believe what we were hearing..mayo is a product that needs to be constantly refrigerated or will spoil quickly, and should only be unrefrigerated as it is being used for food preparation. This is an unhealthy, poor food handling problem that is a disaster waiting to happen. Made us leery of ever eating at this place again...was unbelievable to us. Overall, the BW Healdsburg was a good stay.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. I first off want to thank you for your wonderful comments, we are pleased to you enjoyed your stay in spite of the devastation that was happening all around us. I would like to apologize for the inconveniences with the coffee and how it was handled. Thank you for bringing it all to our attention, we will make sure this is handled right away. As far as the restaurant goes, as we do share a parking lot with them, they are not affiliated with the hotel. However, we will make sure that we pass this along to their management/ownership team right away. Thank you for your comments and concners. We do hope to see you back at our hotel! Sarah Stroud

"Big Disappointment"

2
User 25/10/2017

We stayed at this Best Western while touring Sonoma. We arrived at the hotel an hour early for check-in. (It's often hard to get the timing exact while traveling!) The woman behind the desk was unfriendly and appeared unhappy to see us. We were put in a room right off the parking lot which had a truck mounted carpet cleaning system running. After an hour, we had to leave our room to get away from the noise. That evening we had someone above us running and jumping for over an hour and a half...and someone trying to enter our room. We repeatedly shouted through the door that the room was occupied, but they did not leave. We called the front desk and they sent a maintenance man! We would have thought they would send someone from security! We mentioned the running and jumping upstairs and he said he would look into it. The next morning we were awakened at 6:30 with more running and jumping. We switched rooms that afternoon. Everything about this hotel was very average. I am sure there are nicer, friendlier places to stay in this area.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for completing a Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry your stay was disturbed by other guests in the room above yours who were rude and inconsiderate. Apparently, this same group of individuals were drunk and running around the hotel disturbing other guests, as well, knocking on guest room doors and attempting to enter rooms that were not theirs. We do not condone this type of behavior and have measures in place to control both the level of noise and disruptive behavior by other guests. Once again, I apologize your were disturbed by these individuals, making your stay with us a disappointment. During, normal business hours we often perform cleaning functions that can create noise. It appears this was the case during your stay with us. As our carpet cleaning service was at the hotel in both September and October deep cleaning our carpets. I regret performing this necessary service disturbed you. Once again, thank you for taking the time to write your review. You time is most appreciated. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Bad Experience"

2
Alan N, Pueblo West, Colorado 22/10/2017

Stayed here, way overpriced. Was out for the fire restoration. They messed up and cancelled my reservation after 2 nights, then put all my stuff in the lobby. Really? Good room, but wouldn't stay here for the price they charge.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for taking the time to write a review regarding your recent stay at our hotel. I am sorry you had a bad experience at our hotel, during the natural disaster that has struck our surrounding communities. Our hotel has been a central base for hosting First Responders, Evacuees and those who lost everything in the Santa Rosa fire storm. During this time, we have a revised hotel policy in place, in order to properly attend to these individuals who are in need. One of these revised policies was to operate day to day with individual guest reservations, who were not being represented by an insurance company or a relocation service. We told each individual guest that they must check with the Front Desk prior to noon each day, in order to extend their room reservation. Due to the circumstances, we had no choice but to operate in this fashion. The only circumstance that our hotel would remove items from your room and store them in the lobby, would be the hotel's inability to reach you, at your scheduled check out day. Unfortunately, since no arrangements were made to extend your reservation prior to the agreed upon check out day, the room was sold to an evacuee or individual who lost their home. I regret if there was any misunderstanding regarding our revised policy. I further regret you felt our hotel was overpriced. Our hotel actually reduced rates during this crisis anywhere from 30-50% on all midweek days and on selected weekends, for the month of October, in order to serve our community and not take advantage of people in need. Thank you again for taking the time to write your review. It is my hope you will come back and visit us again under better circumstances. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"NorthBay fires"

5
Leonard B, Santa Rosa, California 22/10/2017

Overall staff did great. Internet, cable and phone were done for part of the time but this was due to the fires. Staff level was minimal but that again was due to fires. Those staff who were there were sometimes putting in double shifts. Our room was cleaned on third with new sheets, towels without us requesting it and I had $2500 in cash on the nightstand-still there when I returned!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to thank you for such a lovely review. We are thankful to have such great staff, especially during such a hard time. From everyone at the Dry Creek Inn, we hope you are safe and back home. It was our pleasure to serve you! Thank you! Sarah Stroud Senior Sales Manager

"Stayed during evacuation - Welcomed with Understanding and Kindness"

5
Eliz102, Antigua and Barbuda 19/10/2017

After being evacuated from the Healdsburg area, due to fires all around us, we stayed here three nights. Staff was SUPER friendly, kind, and considerate. Our maid was A+++++ and even with so much stress of a disaster, did an incredible job with a smile each day. Ask if we needed anything more!!! Management took our situation seriously and worked with us to stay one day at a time. It was a welcome place to call home during a horrible time. Close access to 101, so felt safe if we had to leave at any time. Breakfast room is quite large, and there is something for everyone. We had yogurt and fresh fruit each day, and their coffee was even good. Court yard has beautiful roses and landscaped nicely.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to thank you for such a lovely review. We are thankful to have such great staff, especially during such a hard time. From everyone at the Dry Creek Inn, we hope you are safe and back home. It was our pleasure to make you feel at home and safe during such a scary and hectic time. Thank you! Sarah Stroud Senior Sales Manager

"A Safe Haven in Healdsburg"

4
Minajoe, kent uk 18/10/2017

There really aren't many words when you arrive the night of the devastating fires that have destroyed so many homes and businesses in the surrounding areas. However, it must be noted that the staff, namely the wonderful Jocelyn were calm, informative and professional in the face of the horror that has impacted to the area. Being short-staffed: facing the challenges due to what was/is going on you are running the show, very well. Yes, the room might be a little dated, no maid service some days, noise from neighbouring rooms due to thin walls; but super-comfy beds and clean common areas, very pleasant surroundings and a great location - which in different circumstances - there would have been so much more to explore... If I could I would send rain from England. Stay safe, Dry Creek Inn - all who work and are staying there. God bless California - it is - and always will be the best place in the World.

"Friendly people"

5
bterrynv, Reno, Nevada 17/10/2017

My husband and I arrived at the Dry Creek Inn after a long day on a motorcycle. We had started out in cool coastal fog in Oregon and ended up hot and tired in Healdsburg, CA. When we walked into the lobby of the inn, we were greeted by Jocelyn. She was able to give us the type of room in the location we requested. Jocelyn was knowledgeable, friendly, and helpful. She gave us names of several local restaurants and told us how far away they were (we were walking since I didn't want to get back on the motorcycle right away). She also told us about Williamson Wines' tasting room and the tasting we had there was a real treat. I would recommend the Dry Creek Inn when you need a place to stay in the Healdsburg area. And I want to thank management for having people like Jocelyn (I would give her 5 stars, if I could) in their employ.

"Hotel OK but dated rooms - some not with view as promised"

3
Rick_Deckard2017, Newbridge, United Kingdom 13/10/2017

We booked a room with a courtyard view but had to be moved three times to get what we paid for. Although checkin staff were helpful it was disappointing that we were initially allocated two rooms with our window and balcony overlooking a tower that housed the hot tub, corporate office and hot tub toilets. Breakfast was OK but not brilliant. Rate was expensive for the dated rooms - they need a refurb and new carpets at least.

"BW - Healdsburg"

3
J9439AQtims, Watkinsville, United States 10/10/2017

Great location. The check-in staff was friendly and provided good winery information. The breakfast was good. The room was clean but the hotel needs some renovations. Whats the deal with the bathroom light that you can't turn off during the day.

"Great Stay in Wine Country"

5
CPHBJJB, Puyallup, Washington 08/10/2017

Staff was knowledgeable about great vineyards to visit. Close to downtown area, and nightlife close by. Breakfast is "Best Western" standard. Coffee at this location is so so. Pool could be kept cleaner, but it is outside in a windy area.

"Good stay"

4
Martin L, High Wycombe, United Kingdom 07/10/2017

We stayed for 4 nights and wanted a quiet room . We were recommended an upgrade to a room in the second block as it was an upstairs room. This block looks out over a courtyard although our room was dark as the view was obscured by trees. There was an evening drinks hour daily which was welcome. Breakfast was good, as was the pool area which is away from the buildings . The hot tubs are in the courtyard. The hotel was easy to find from the interstate and not far from the town centre. Our only disappointment during the stay was the lack of information and knowledge from the receptionists. Without exception none of them could provide any information or recommendations about Healdsburg. We later found out from Savor Healdsburg that there is a purpose built walkway located near the hotel into the town centre which as we wanted to wine taste was very useful. Despite asking about transport options the receptionists didn't seem to know about it which was surprising, .

"Best Western Healdsburg-nice hotel and great value"

5
Sandy M, Danville 06/10/2017

I was pleasantly surprised that a Best Western could be so nice and it's a great value. I am used to staying at a 4 star hotel. The rooms and grounds were very nice. About 1 1/2 miles from the downtown square and restaurants. It's right next to the freeway but if you're at wineries and downtown then it's not an issue.

"Needs update"

3
cn3456, Rockville, Maryland 06/10/2017

Charming Tuscan style motel. Reasonably priced and convenient location north of Sonoma and Napa wine country. Carpet in the room is very old, our TV did not work at first, a maintenance person came very soon and fixed it. One of the window shutter did not close well. Bath drain was slow. Bed was very comfortable. Breakfast had good selection, nothing fancy.

"A wonderful place to stay in Sonoma County"

5
ruinslover, Golden, CO 05/10/2017

This hotel is a budget hotel for the area it's in and is superior in it's class. The room amenities were above what would normally be expected at that price. The room had a fireplace, air conditioner, comfortable chair, desk, chest, comfortable bed, tv, small closet, refrigerator and plenty of electrical outlets. The bathroom had a 5 piece bath with separate shower/ toilet area, double sink and jetted tub and was well laid out. The outside landscaping and amenities were well done and enjoyable.

"Third Stay at Dry Creek"

5
User 04/10/2017

Check in always is painless. With a slight exception on one visit in which the difference between the Groupon price and the actual price took some additions phone calls to straighten out. Rooms have been very clean and functional. Location is a bit from central Healdsburg, but only if you don't have a vehicle (three minutes' drive). Complimentary breakfast is extensive, hot plain American Style fairer such as waffles, cereal, bacon, sausages, eggs, fruit, bagels, muffins, toast freshly made coffee, unlimited milk and juices. Pools are nicely maintained and water temperature usually is appropriate for air temperature. Spa is large for several persons, also well-maintained. Good value. Will return for fourth or so stay in future!

"A Great Base in Healdsburg"

5
SnowbirdOntario, Ontario 04/10/2017

We enjoyed another great stay at the Healdsburg Best Western Dry Creek. Check-in staff were helpful and friendly. Our room (in the Villa Toscana building) was comfortable with all required amenities. Sitting on the porch or in the courtyard was great. On Friday night the hotel sponsored an in-house wine tasting event that was very popular with guests. The location is within walking distance of downtown and is close to a local grocery store (Big John's Market) that makes pizza and sandwiches and has a hot buffet as well. A friendly casual hotel with nice staff. Well recommended.

"Best place to stay!"

5
angeladX9587KI, Benton, Missouri 02/10/2017

This hotel had beautiful scenery. Two pools one heated one not. Handicap accessible. Staff very friendly and accommodating. Adel's restaurant is a short walk from the hotel. They have a great conference hall. They offer wine tasting. Overall best hotel for family get togethers or just a romantic getaway.

"Priced at a 5 star hotel, without the service, amenities or staff to make it so."

2
Darin H, Los Angeles, California 02/10/2017

Just stayed in this hotel for a wedding, at 400+ plus a nice the room that promised a fireplace and romantic setting delivered on none of it. The room was bland and institutional, the AC didn't work for half a day, the toilet didn't flush at times, during check in the staff was surly and unhelpful. In a city full of amazing places to stay and eat ... just find anywhere else you will have a better experience.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Thank you again for completing a Trip Adviser review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry you felt the service received by our Guest Service team was surely and unhelpful. On most occasions, our Guest Service team is very well complimented by other guests. We take pride in delivering top notch customer service. Therefore, if there was a particular incident that occurred with a member of our team, we would love to hear about it, in order to make the necessary corrections. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Thus, making our hotel a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Once again, thank you for taking the time to write your review. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Good location, average at best accommodations"

2
N942XOvictorb, albuquerque, United States 28/09/2017

The hotel looks nothing like this picture. It is far more rundown and if you are traveling with a pet- as I was, the put you in the poorest section of the hotel. Rooms are disappointing and the one I was in was not updated. Luckily I didn't pay the rates that they are advertising now-

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you were disappointed with our hotel. We recently have gone through a $1.5 million renovation project in our original Casa rooms and our Luxury Villa Toscana rooms, as well as all public areas. I regret you felt our hotel and your room were outdated. The pictures being displayed on our Web page are true in nature. Both our original Casa rooms and newer Villa Toscana rooms are pictured along with our hotel amenities and a large amount of public areas. Additionally, we do have a 3 minute video located on our web page which displays aerial footage of the entire layout of the hotel. The video includes all our outside amenities including views of both our pools, hot tub and fire pit area. Many of our guests use this video, as a guide in order to view our property. I am sorry you felt that you were given the poorest room in the hotel. This is certainly not the case. We do not discriminate for those guests who are traveling with their pets. All rooms for guests traveling with pets are considered "run of the house". This means any available room at the time of arrival. There are no specifically designated pet rooms at our hotel. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Making us a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Once again, I am sorry you were disappointed with our hotel. It is my hope you will give us another opportunity to make your next visit with us a more pleasurable experience. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great hotel"

5
N9592KEkellye, Rochester, United States 26/09/2017

Best Western has done a great job remodeling and rebranding. The breakfast was more than I anticipated. The beds were comfortable and the rooms were clean and updated. I recommend this hotel if you are not a "hotel snob" and need a place to stay while you visit Sonoma. It's about one mile from the town square, we used Uber.

"Great location, average hotel"

3
jenw89, Santa Clara, California 21/09/2017

We stayed here for a wine country weekend with another couple. The hotel is very well located just off the highway and a short distance from tons of wineries. The front desk staff were friendly and offered coupons for discounted wine tasting at a few wineries. We stayed in a King room in the Villa Toscana building. The room was disappointing. The bathroom was dirty, and the carpet was a bit worn out. The housekeeping staff did not replace the empty Kleenex box, and did not replace the dirty and used wash cloths. The included breakfast had plentiful, but sonew boring options. The staff did a good job of keeping hot foods replenished. Overall, this is an adequate hotel which I feel is overpriced for what it offers.

"Great Experience"

4
Barbie S, Chester, Virginia 21/09/2017

I was surprised at the overall cleanliness and comfort of the room. The bed was one of the most comfortable I have slept in. Usually stay at Marriott or Hilton properties and comfort of mattress was excellent. The breakfast next morning was pretty good and I was able to find something GF to eat. I would recommend this hotel for visitors to Sonoma area of CA.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Krug Senior Sales Manager

"Poor Customer Service"

2
Merry M, Spokane, Washington 19/09/2017

We made a reservation for 4 rooms in January 2017 through Booking.com and had to pay the hotel up-front. In July re-booked directly with hotel to upgrade our rooms at a higher rate. I called the hotel 3 times to get refunds for the four rooms. Three of them were refunded in two separate transactions. When I called back to try to get the fourth room refunded, they could not figure it out in their system. Three calls to the front desk manager, Eric, and received no call backs. We have moved on to another hotel. Be careful prepaying if there is a chance you may cancel your rooms.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Concerned Reviewer: Thank you for completing a review regarding your canceled reservations. At the current time, we are having problems with our credit card processing company. They are currently unable to process refunds when multiple room reservations secured with a single credit card are canceled. There is a software issue not related to the hotel, which rejects multiple refunds after the hotel processes them. This causes refunds not to be passed onto the consumer by the credit card processor, after they are submitted by our hotel. In fact, we have to resubmit the same refund multiple times, in order to properly refund our guests. This places quite a burden on both our guests and Management team. I can assure you and our other guests the hotel is not holding or using our customers money in any fashion. The credit card processing company is well aware of this issue and have been working diligently with the hotel to correct the problem. Unfortunately, the hotel is stuck in the middle, as is our customers. We are doing the best we can working with the credit card processing company to correct this issue and properly issue our guests refunds. I am sorry you consider our efforts to resolve this issue, as poor customer service. Your patience and understanding is most appreciated, as we attempt to get this issue resolved for all parties. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Room smelled of overly sanitized"

2
soifdawg, Aptos, California 19/09/2017

No fridge, remote control didn't work properly, small tv, no towels at pool which I requested three times. Had to use room towels. Breakfast served was typical bad buffet. I will have a hard time recommending this place in the future

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret it took several calls to the front desk for the pool towels to be replenished. This is not acceptable and I will bring to the attention of our Maintenance Supervisor to review with his team. I am sorry that you did not care for the cleaning products we use in our guest rooms. We feel the products used are safe and have not had any problems or complaints from any other guests since we began using them earlier this year. With respect to your concern about the refrigerator and TV remote. Each one of our guest rooms has a refrigerator located in the vanity area behind the cabinet door. I'm sorry you could not locate it. Additionally, the TV remotes used in all our guest rooms to operate our 47” HDTV's are sanitary (clean) remotes, that every Best Western hotel is required to use. In closing, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"For this price I expected so much more"

2
User 17/09/2017

We experienced loud, drunk neighbors; pillows filled with chunks of foam; some front desk staff that seemed like they didn't care. Our 'neighbors' came to their room at 4:45am, drunk and very loud. We called the front desk after waiting for some quiet, and it took them 40 minutes to call the offenders. So much for being rested when attending the wedding we were visiting for. For the expense of this hotel, we expected a much better experience.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for completing a Trip Advisor review, in addition to filling out our in-house survey, regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry your stay was disturbed by other guests in the room next door who were rude and inconsiderate. We do not condone this type of behavior and have measures in place to control the level of noise when we are advised of such occurrences. I regret it took so long for our over- night team member to respond to your concerns. He was doing his best while responding to other noise disturbance calls coming in at the same time. The pillows at our hotel are mandated for use by Best Western. All our pillows are new and meet the required standard set forth by Best Western. I am sorry that we were unable to supply you a feather pillow, as requested. This is not an available option at our hotel, due to the many allergies our other guests experience. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Making us a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Once again, thank you for taking the time to write both a review and survey. We hope to see you again in the future. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Nice hotel!"

4
Donald H, Reno, Nevada, United States 14/09/2017

Very nice stay in Healdsburg! Would highly recommend. TV cable reception sketchy; jacquzzi Tub did not work! If so would give 5 stars Nice breakfast and friendly staff. Pools looked great but was a bit cold during our visit

"Nice base for visiting wine country "

3
scubalinda, Spokane, Washington 12/09/2017

Nice clean hotel. Great location. Friendly staff. Pleasant grounds. Good base point for visiting surrounding wineries. Good breakfast. Enjoyed having breakfast outdoors. Pool looked nice but we didn't use it.

"Average. Nothing more"

3
Sandy G, Bend, Oregon 10/09/2017

Average hotel room. Don't expect much but the room was clean. Our room was near the hot tub and the hotel does not enforce the quiet hours so it was very noisy after 10pm. Ask for a room away from there.

"Don't stay here"

2
anikatipton, Reno, Nevada 10/09/2017

This hotel is not very nice and the employees are not friendly or helpful. My husband and I and our three small children were locked out of our room after returning from a family wedding one night very late. The staff wasn't able to open the door for us for over an hour, we finally got in at 1AM. The manager wouldn't comp our night's stay, stating that what happened "wasn't that bad." I feel like being locked out of room in the middle of the night for over an hour with three exhausted, crying children is definitely worth a free night's stay.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret the electronic door lock failed to your guest room. It is my understanding it took our Night Auditor some time to get the lock to function and let you into your room. He has been thoroughly trained on lock failure procedures, so it is concerning to me that it took him so long. We will meet with him and review these procedures, so this does not happen again to other guests in the future. This was definitely, not the best of situations for you and your family. As a result of this problem, the Front Office Manager did offer and you accepted a 50% discount on your Saturday night's stay. Under normal circumstances, I feel this is an appropriate discount for the situation. However, since you had small children that were exhausted and waiting to get into the room late in the evening, additional compensation should have been offered to you. Therefore, I have instructed the Assistant General Manager to refund you, an additional 50% for your Saturday night stay, due to the inconvenience you experienced. This will result in your stay on Saturday night 9-9-17 being complimentary. The additional refund should post on your card within the next 5-7 business days. Once again, we apologize for the inconvenience this caused you and your family. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Not worth what we paid"

3
lablover99, California 10/09/2017

I feel like I overpaid for my room. I have stayed at 5 star resorts and paid less then what I paid for this room. I get that you went through a renovation but the shower and tub yuk. I'm guessing it was a partial reno. Your cleaning people should wear hair nets because I found black hairs in several places in the bathroom ( which frankly grosses me out) If I would have gotten this room for 130.00 a night I probably would not have been as disappointed but to spend what I did I am not happy. The bed was comfortable and the fireplace in the Villa room was a nice touch. The flooring should have been ripped out and replaced with tile or laminate. We had several chipped tiles. The grout in the shower was dirty and the shower was very small. I say get rid of the tub and make a bigger shower. It is located approx 1.8 miles from the center of town. There is a path that you can walk on to get there. There was a women that was very helpful and gave us coupons, a map and great info about certain wineries. The coffee in the breakfast room was good. I did not eat the breakfast but my husband did and he said it was ok. I will repeat if you can get this hotel for under 150.00 then I say it's worth it but I paid much more and that's probably why I was disappointed. The bed was comfy.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I have passed your comments with respect to the cleaning issues in your room to our Executive Housekeeper. So, she may review them with the maid responsible for cleaning the room. I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Country's have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours. Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Making us a great value. The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different. Thank you again for taking the time to complete your review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Great place, allows 1 night stays"

4
pmixed, Brentwood, California 07/09/2017

I really like this place for its location, and that it allows you to stay only 1 night. Everything about it is awesome, I just would love to see the rooms updated to something lighter and fresh not so dreary.

"Our stay"

4
SLOMark, SLO 06/09/2017

The room was clean, we liked the balcony, hot tub and pool area. Wine tasting at 4:30 was a nice plus. Breakfast was only okay. Beware of the "waffle machine"...my wife tried to put some batter into the cup provided, when the spiget came off! 12 gallons of waffle batter on the floor, is a lot of batter...such a waste...in the hubbub, I grabbed some extra bacon.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for taking the time to write a review on the hotel property. Myself and the staff are all pleased to know that you did enjoy the hotel and our wine tasting. However, I do apologize about the waffle machine incident and how much of a waste it caused. We take all situations seriously and will look into this right away. Thank you and we look forward to seeing you in the near future. Sarah Krug Senior Sales Manager

"Great Hotel in Healdsburg"

5
johnkT6095KM, redwood city, United States 06/09/2017

Very nice, clean hotel, 2 pools, and complimentary breakfast. Close to downtown Healdsburg and surrounding wineries. Staff is super friendly, plenty of free parking. Rooms in Villa Toscana are bit larger with fireplaces, Jacuzzi tub and balcony, they are worth the extra money.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. It is pleasure to hear that you enjoyed the hotel so wonderfully from the amenities to the staff! We look forward to seeing you again so you can enjoy our property all over. Sarah Krug Senior Sales Manager

"Perfect place for family getaway"

5
Sunil J, SFO 06/09/2017

This place was amazing for the price we paid. They have 2 pools and 2 hot tubs, which were accessible for us and we really made good use of them. The breakfast was really good and kids loved the fresh waffles. Great place to stay with family !!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, The entire Dry Creek Inn Staff is pleased to know that you and your family enjoyed the property so much, especially the pools and breakfast. It is always great to hear that we helped make a family vacation wonderful. We all look forward to seeing you and the family come back again! Sarah Krug Senior Sales Manager

"Unfortunate experience"

2
diane p, san mateo 05/09/2017

We inadvertently were given handicapped room. Lighting poor, decor extremely poor, noise from people above. Room not made up at 2:30 following day...called and it was taken care of but we needed to vacate room for 1/2 an hour. Car charger increased fee from $2.00 per hour to $5.00 without notice.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In reviewing the details of your reservation, I found that our hotel made the reservation exactly how it was received by us from Best Western. We did not change or move it in any way. The reservation came to us as a ADA accessible room with a roll in shower. These rooms conform to the legal standards set up by the Federal ADA law, and the configuration is different than a standard room. I am sorry that we were unable to move you to a standard double queen room. However, because it was a busy holiday weekend, the hotel was completely sold out all three days and we were unable to accommodate any of these type of requests. Our charging stations are run by a third party vendor and are located at our hotel, as a convenience for our guests. The costs for charging your electric vehicle at one of our charging stations, is clearly listed on the electronic menu on the machine itself. I am sorry you did not see that prior to starting your re-charging. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Napa getta way"

2
gloriamY8956DM, Langley, Canada 30/08/2017

Booked on line, hotel looked good online, when arrived the pool is very small and not eye pleasing, hotel old, rooms old and need updating, not very clean, hot water slow in shower, room had an odor, Not really close to down town, need to use your car,

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There seems to be a bit of confusion about our hotels location. We are actually located in Healdsburg, which is in the Sonoma Wine County, not Napa. I am sorry you were disappointed with our hotel. We recently have gone through a $1.5 million renovation project in both our original Casa rooms and our Luxury Villa Toscana rooms. The pictures being displayed on our Web page are true in nature and not disguised in anyway. Both our original Casa rooms and newer Villa Toscana rooms are displayed, along with our hotel amenities and a large amount of public areas. These include our two pools (one large and one smaller), two hot tubes, Steam, Sauna and Fitness rooms. I regret you did not see or have an opportunity to use these amenities. Additionally, I regret you felt our rooms were not clean. We recently have been inspected by both Best Western and AAA. Both organizations found our rooms to be exceptionally well maintained and clean, as we received very high scores. With respect to our hotel not being located in the downtown area. We clearly let everyone know on the web page, that our hotel is located one mile from the Historic Healdsburg Plaza. Our location provides guests with greater savings, as all the downtown luxury hotels are generally $300-$500 per night more expensive than our hotel. It is my hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"most enjoyable stay"

4
leesD4189WU, melbourne, Australia 28/08/2017

this hotel is in a great location and the room 334 was a great room, breakfast was in line with costing of room and the staff where very helpful, so all in all no complaints I would definitely stay in this particular Best Western when I am next in Healdsburg.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"Beautiful property"

5
wanderlust087, Washington, Utah 27/08/2017

We enjoyed a King room above the front reception area. It was spacious and bright with two windows. Nice grounds, resembling an Italian villa with fireplaces, and ample seating. Good breakfast, which was kept replenished. I took advantage of the complimentary yoga class, and enjoyed it very much. Only drawback was proximity to the freeway, which was a little loud when outside. Not a problem inside the room with the fan going.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amneities that we do have to offer. We look forward to your arrival again in the near future! Sarah Krug Senior Sales Manager

"nice place"

4
User 26/08/2017

Easy access to Healdsburg Plaza was a benefit of this location right off the highway. Be sure t book a Tuscan Villa room for the best experience. The hotel staff was friendly, and the rooms were clean!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"We Were With a Large Group for a Family Gathering"

4
LSFM, Novi, Michigan, United States 26/08/2017

Our experience was fine, pretty uneventful. We enjoyed the pool and hot tubs and liked the convenience to local events. The breakfast was good, very typical of a chain hotel. We had a second floor room, and it was clean, comfortable and my family "fit" just fine.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Krug Senior Sales Manager

"Disgusting"

1
User 24/08/2017

After check in, I left my belongings in my room and left for dinner. Once back in my room, I started to unpack my belongings. I found an ant in my bathtub and a dead ant on the wall. There were hairs everywhere. To be more specific, there were hairs on the side of my ice bucket, inside the bucket, on the coffee pot cord, all over the floor and throughout the linen on the bed. On the floor next to a nightstand, there was a used contact lens. As far as the bed, I can't say who's hair was on it but it wasn't mine! I called the front desk to tell them about my findings. They offered to move me but it would be a downgrade in room. They sent housekeeping up to clean. I pointed every issue I had out to her. It took over 45min from the time I called till the time she was done. By this time it was past 9:30pm and she still didn't wipe down the coffee machine or ice bucket, meaning I still had hair on and in it! The next morning, I had to kill ants in the bathroom. I stopped at the front desk to tell them about my room. The front desk told me she would make a note and let the manager know about the issues. She said if we were back before 5:30pm, we could speak to him. Upon arriving back to the room after class, I inspected my room (housekeeping should've cleaned while I was away). I found a dead ant in the trash, the coffee pot and ice machine in same condition as previous and my morning breakfast trash not taken out. Once again hairs all over the floor and hairs on the bed. I took the footer off the bed the night before and put it on the couch, it was still there after "cleaning" the next day. I went down to the front desk to speak with the manager Erik. I explained my frustration and disgust with the housekeeping and asked that I be comped for one night for the inconvenience. Erik disagreed with my request, he felt housekeeping responded in a timely manner. Erik said the best he could do was give me a 50% discount and move me to an upgraded room. I was hesitant to more for the mere fact I was checking out the next morning. I agreed to move. After moving, I called Erik up to the room to point out more hairs throughout the linen and on the toilet. Erik was asked if he would sleep in the bed with someone else's hair, he said yes because he knows his housekeepers. He then told me I could leave. Said he would refund my money and I could go elsewhere if I wasn't happy. Then checking out I had an issue with my charges. This is the short version!!

"BW healdsburg"

5
Forest C, ritzville, United States 24/08/2017

nice hotel i stayed here once before, i did not use fitness center i had two meals different days at Adels restaurant Next time id like to bring a lady friend i will be back next august also saw the hotel had swimming pool and hot tub

"Stay @ BW- Summer night in Aug"

5
79pansya, San Francisco, United States 23/08/2017

I appreciated the express check-in I received via email-- it allowed for convenience. I also am astonished by the decor of the entire villa. The patio outside of the breakfast room + lounge area inside the villa (by the fireplace) were delightful for relaxation. The bed-sheets are extremely comfortable and warm, especially since the temperatures dropped to 50s-60s the night I stayed. I love the offerings of towels by all pool/hot tub areas. The complimentary hot breakfast buffet was surprisingly delicious; the variety was impeccable. I was looking forward to using the steam room + hot tub but the steam room was out of service and the jets of hot tub located nearby weren't working properly. There are signs stating not to bring glasses near pool areas; however, the patio + lounge area in the villa is another great alternative. Overall, the staff were friendly & did a great job explaining what the hotel has to offer. Also, I wasn't aware staying at this hotel meant complimentary access to local wineries! Definitely coming back :)

"Wine tasting stay "

4
Chrissyike9307, New York City, New York 22/08/2017

This is a great location when visiting all the wineries around here. Not too far from downtown either. We got one of the last rooms available for a Friday and Saturday stay and I know we over paid but the location was good and the other nearby hotels charged even more. Our room was very big and clean and we had a nice little balcony. The breakfast room had many choices, more then most of the other best westerns we have stayed in. We briefly used one of the hot tubs and pool and both were fine. The property is nice but does need a little updating. There were plenty of nice places to sit outside with a fire place or fire pit. I did use the exercise room and was very disturbed that there were not disinfecting wipes or spray to clean the equipment after use. I checked with a young man at the front desk and he said they clean the equipment. I told him no one was cleaning it now and I'm sure someone would be using the equipment right after me and I was annoyed there was nothing to clean it with. He was quite smug about it. I will be following up with corporate office about this as it's very unsanitary. Other then that we had a very nice stay there.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for taking the time to write a review on the hotel property, we are all pleased to hear that you did enjoy your stay with us! In regards to the workout equipment, we appreciate your feedback and your honest with us. We will be taking the correct steps to fix this issue, as I do agree, it is a large one! We look forward to see you again. Sarah Krug Senior Sales Manager

"Nice but still a Best Western"

4
shopper35, Louisiana 20/08/2017

We stayed here in June and I forgot to leave a review. The lobby is small and there was a wedding party at check in. Staff was nice, tho. The room was clean and as described. We stayed in the newer area. Based on reviews I was convinced that I absolutely had to be in Healdsburg. We spent time in other towns, too so the place didn't matter much. There was nothing wrong with this hotel but I wish I had stayed in another town with a less expensive hotel that had local character.

"So nice"

5
User 16/08/2017

We loved it here. Stayed one night while planning to stay somewhere else a second night. We drove back to stay here a second night. We would stay here again!!!! The place is beautiful and the rooms are cozy with private balconys. Breakfast was yummy too

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It has been our pleasure to serve you and to exceed your expectations. We look forward to you staying with us again! Sarah Krug Senior Sales Manager

"Good location but Noisy rooms"

3
tmf22, Fremont, CA 16/08/2017

Walls in Siena rooms are not sound insulated.People talking and TV in adjoining rooms sound like they are in your room.Windows don't appear to be double pane as they don't block parking lot and other outside noise.Many pick-ups and larger work trucks show up in very early morning with engines rumbling.Close to freeway, railroad tracks and busy roads - so while close to wine country, don't envision that you'll be surrounded by vineyards and views. Location is good for wine tasting but if you don't want to be woken up multiple times during the night and early morning, not the place for you unless you can tolerate the noise in exchange for a somewhat reasonable (for Healdsburg) room rate although rates are hiked up a lot on weekends/holidays.$30 pet fee in Siena bldg and $50 pet fee in Toscana rooms excessive for BW property.BW's in Santa Rosa charge $15/20 and don't have noise issues. Breakfast is typical BW.Room is typical BW unless you pay up for Toscana bldg.Swimming pools are located out in parking lot area so not a lot of ambience there.Nice market nearby with plenty of takeout food options.

"Nice place"

4
CooksAway, Guildford, Surrey, UK 16/08/2017

We stayed 2 nights here in a family room and found the hotel very comfortable. The breakfast was really good and the pools and fitness centre made the hotel even better. Our room was on the ground floor so access to the car with luggage was easy but I might be tempted to the 2nd next time as it was a bit dark. We had to have the shutters closed all the time for privacy and I couldnt get anything dry.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, From me and the entire Dry Creek Inn Staff, we thank you kindly for such a lovely review. We are all pleased to hear that you enjoyed your stay and the hotel so wonderfully. Please do come back and enjoy with us again! Sarah Krug Senior Sales Manager

"GREAT PLACE TO STAY"

5
michael g, Oakland, California 15/08/2017

Close to Town. Nice Room and Patio. Nice Grounds with various places to sit outdoors and enjoy the sounds of the Fountains. Great Spa and Sauna. Nice Breakfast options. Look forward to our next stay here.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property! We are pleased to hear that you enjoyed the hotel and the grounds. It is very wonderful to hear that you will be returning. We look forward to seeing you! Sarah Krug Senior Sales Manager

"Terrible Service"

1
User 14/08/2017

Worst experience. Got to the hotel after the recommended check in time and the room was not ready. When the room was ready they provided me a room that didn't have a working AC. After asking repeatedly to have someone come look at the unit they ignored my request and stated that the maintenance staff had gone home. The lowest the air temp reached in the room was 83 degrees and when I brought the issue up to management in the morning they said there "was nothing they could do". I will never be stay at this property again. Average hotel! Terrible service!

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advsior Past Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We truly regret the HVAC unit in your room malfunctioned. It is my understanding you had a lengthy conversation with the Front Office Manager with respect to the problem. Unfortunately, due to the fact your reservation was made by a Third Party Reservation service, by contract, we are unable to adjust your bill, as your entire stay was paid directly to the Third Party in advance. Therefore, our hotel has no way to refund for the inconvenience you experieienced, as we have no finaincial records in our possession related to your reservation. I understand, this was fully explained to you by the Front Office Manager and according to his notes you understood. In reveiwing the Front Office Managers notes, he did offer for you to become a member of the Best Western Rewards program, which would instantly give you 10,000 points. Additionally, the Front Office Manager offered you an additional 6,000 points, which would make you eligible for a complimentary room at another Best Western hotel. Unfortunately, you declined both of these offers. With all due respect, I do not feel that the Staff or Management of our hotel gave you terrible service. In fact, it seems like every effort was made to accomodate you. We are more than willing to offer you compensation for the inconvenience experienced. Please contact the Third Party Reservation service used to make your reservation and have them reach out to us, so that we can make this right for you. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300. Thank you again for taking the time to complete your review. We appreciate your loyalty to our brand. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Disappointing staff and breakfast"

2
C R, Evanston, Illinois 10/08/2017

From the get go front desk staff tried to get $10 extra for an hour early check in. I'm with a tour so who pays for this? I arrived on a bike after a day of cycling 29 miles! Really? You need another $10? They couldn't bother to put my luggage into my room, as did all the other hotels. The breakfast had "omelets." This omelet is a folded over egg concoction with nothing in the center. It has been sitting in a heated tray for hours. I do not know its ingredients but it doesn't taste a lot like eggs. There are also hard boiled pre shelled eggs, not too sanitary. One day non crisp bacon, one day greasy pork sausage. Dannon 0% greek yogurt is the best item they have! The rest is heavy carbohydrates.

"Overpriced, even for wine country"

2
traveller0921, Paris, France 10/08/2017

This is a spruced-up motel with a pretentious and fake Italian edge to it. The room was comfortable, though the walls are thin and we could hear a screaming family and barking dog next door. They should keep families and dogs in a different part of the hotel. Breakfast was grim to say the least. They serve some of America's worst coffee. The parking is good (and free).

"ITALIAN STYLE STAY"

5
Linda T, Redding, California 09/08/2017

This Best Western hotel is old, but the grounds are beautiful and the rooms are clean and updated. Outside areas all done in Tuscan style and are gorgeous. Continental breakfast has a good variety of items. The hotel is well centered for visiting surrounding wineries, and they give you coupons for the wine tastings. Be careful when you travel during the week as a lot of restaurants are closed.

"Good!"

4
Jeroen V, Haarlem, The Netherlands 08/08/2017

A good hotel, clean with comfortable beds. Several swimming pools, tubs and sauna. Very child friendly. Only one minus: the use of disposable cutlery at the breakfast table. Please choose a more sustainable method; that also adds to the feeling of luxury. Breakfast in this way feels as a downgrade; especially since it is the last experience before checking out.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property. The entire staff is pleased to hear that you enjoyed the hotel so wonderfully. We do all thank you for your thoughts on breakfast, we take all comments seriously and will look into what we an do to improve the experience for you. We are looking forward to seeing you again! Sarah Krug Senior Sales Manager

"Dog Friendly at it's best"

4
Keels O, San Jose, California 08/08/2017

Great hotel for the money and dog friendly all around. Good location and nice staff. Skip paying for breakfast though- it was pretty bad. The grounds are also really nice for a Best Western with an outdoor fire pit and patio.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We are pleased to hear that you and your four legged friend enjoyed the hotel property all around. I do want to thank you for your thoughts on the breakfast, at this time we are working hard to make the experience for breakfast better. We do hope you all come back and enjoy the property again! Sarah Krug Senior Sales Manager

"Great Facility"

5
User 02/08/2017

This is a facility that is a 10 minute walk to downtown Healdsburg. It's a perfect location with great public spaces. Staff is friendly and hotel is clean. Just wish the pools were not in the middle of the parking lot would be better if it was attached to their beautiful lounge areas.

"Excellent Choice in this Price Range -- Wine Country!"

5
S O, Kirkland, Washington 01/08/2017

Dry Creek inn in Healdsburg, California, was a great find for those enjoying the area for checking out wineries, getting away, or participating as athlete or fan base for Ironman in Santa Rosa. The beds were extremely comfortable, amenities wonderful on the property (2 pools, separate areas to visit or eat outside), exterior look of the hotel, and close location to the shopping, restaurants, wineries, etc. The breakfast choices were a huge step-up from a continental breakfast. Staff friendly and helpful.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff would like to see you back here again for next years Ironman! Sarah Krug Senior Sales Manager

"BW"

5
allisonl940, Los Angeles, California 01/08/2017

Great location. 2 swimming pool. Free wine tasting, Adult only jacuzzi. Large fitness room. Right off the freeway. Within a mile from downtown Healdsburg. Buffet breakfast. Free parking. Right next to gas station

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review. The entire staff is pleased to hear that you enjoyed most of the amenities that we do offer at the hotel. Please do come back again to enjoy our wonderful property! Sarah Krug Senior Sales Manager

"Loved it!"

5
C P, Detroit Area 30/07/2017

We had a Groupon for this for the 2 queen beds room, but upgraded to the king villa upon checkin for an additional fee. So glad we did, because the room was amazing. We originally had a room on the 3rd floor, but upon arriving in it, there were some workers finishing up painting the balcony, which looked upon the street. The front desk was very helpful and switched our room to the first floor, and we then had a little patio with a gate to access the lovely courtyard, sauna and hot tub. The room was clean, spacious, with a large jacuzzi tub. The pool/hot tub was nice and the free breakfast was good. There is also a nearby market for any additional purchases you may need. It's a good location for nearby wineries and downtown Healdsburg too. Highly recommend!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It has been our pleasure to serve you and to exceed your expectations. We look forward to you staying with us again! Sarah Krug Senior Sales Manager

"Very average"

3
Tahoeguy0, Eden Prairie, Minnesota 24/07/2017

After reading reviews and looking at pictures, decided to stay here. When entering our room our first thought was we were at a old motel and not a Best Western after staying at other ones. We could very easily hear noise from other rooms, there was enough room in door to see a lot of light and was considerably more than normal. Bathroom shower and curtain was very cheap. Pools were very small and breakfast very average. It is in a nice location right off highway and close to downtown Healdsburg which is a great town. Not impressed at all for the price and would not stay there if we are back in the area again. Will give it 3 stars because of location and nice firepit area.

"Columbia Aviation Association"

5
deanmO234PV, Portland, Oregon 24/07/2017

I put on a flyout with 32 people attending. I worked with Sarah Krug who was the event planning manager. We had a wonderful time and Sarah was awesome in the planning stages and made sure we were well taken care of during our visit in July 2017.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Dean, Thank you so much for such a lovely review. It was such a pleasure working with you and your group. We are so pleased to hear that you all had a wonderful time. Please do come back so me and you can work together again! Talk with you soon, Sarah Krug Senior Sales Manager

"Quite a Surprise"

4
grazia2626, Seattle, Washington 21/07/2017

Think Italian,tuscan, rustic country feel and this is the look of the Dry Creek Inn in Healdsburg. Golden stucco exterior with a breakfast area that boasts a fountain and a fire place with outdoor seating is a pleasant way to greet the day. I minutes, a drive takes you to rolling hills and vineyards and olive groves or to the downtown area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. We are pleased to hear that you have enjoyed the feel of the hotel as well as some of the amenities. We od feel very grateful of our location as well! Have a great day and we look forward to seeing you soon! Sarah Krug Senior Sales Manager

"Cannot recommend this hotel"

1
Janet S, San Diego 20/07/2017

Originally booked this from a TravelZoo great deal, but had to cancel due to a family crisis. Rebooked it (and of course, paid MUCH more than that deal), and stayed 4 nites. Room price was NOT WORTH IT! "Villa Toscana" room advertised a jetted tub, terrace, free breakfast, etc. Sounded beautiful, wasn't. Breakfast was so crowded (in a small conf room area), no place to sit, too many people cutting in to get to the food - after the first day, we went elsewhere for breakfast. Small bathtub was not big enough for 2, tub and shower leaked, in-room coffee was weak and awful. We had a ground floor room, neighbors were grouchy. TV only got about 5 channels. When we complained the 2nd day, front desk sent 2 different maintenance men - first one came after an hour, then left saying he needed to reset something; after another hour, i called front desk again. They sent 2nd guy, who tried to fix it, said satellite was down. Front desk called us after another hour, offering to switch us to another room. We would've had to repack everything to move and then unpack for our 2 more nites, so we refused. Expected at least a discount to be offered, but nothing was said on check-out. Bed was very comfortable, but that's the only positive thing! Completed their online survey and got an email from their GM, but no discount was offered, only a "gee we're sorry" canned reply. CANNOT RECOMMEND THIS HOTEL TO ANYONE!

"Great Place!"

5
aprilp619, Naples, United States 19/07/2017

Very nice hotel and room. Plenty of choices for breakfast. Just a few driving minutes from downtown Healdsburg. Happy with the location. Would recommend this hotel to others. A good place to stay that was a little less expensive than some of the other places in the area. We could use the savings toward our wine tastings!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip ADvisor Guest, Thank you for taking the time to write a review on the property. We are pleased to know that you have enjoyed your stay so wonderfully and that you will return! It is our goal to exceed guest expectations. Looking forward to seeing you again! Sarah Krug Senior Sales Manager

"Weekend Getaway in Healdsburg CA"

3
User 18/07/2017

This hotel is definitely a good location for anyone visiting Healdsburg and the Wine Country but it wasn't my favorite Best Western. The breakfast was sub par and we have stayed at many Best Western properties so know the difference between better quality and lesser quality and service. We used points so that was a good thing but if I had paid the advertised rate for this hotel I would have been very disappointed as the place wasn't nearly as nice as the website expressed.

"Very comfy bed"

5
User 18/07/2017

Bed is very comfortable and the breakfast presentation was nice as well as the seating for eating. They set up the outside for those who like to dine outside. It was pleasant. Staff was very helpful. There is a great market just around the corner, Big John. This place is close to Healdsburg square.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. It was a pleasure to host you and we are pleased to hear you have enjoyed the property and the staff. Please do return to enjoy yourself again! Sarah Krug Senior Sales Manager

"Healdsburg Expedition"

5
inisheer, Auburn, California 17/07/2017

Friendly, professional service; easy access from interstate; helpful staff for reviewing sights and points of interest in Sonoma County and the City of Healdsburg. Free wine tasting in the evenings from local wineries.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. We are pleased to hear that you enjoyed the location of the facility and the staff members. All of us here at the hotel, would love to see you return and enjoy the property again! See you soon, Sarah Krug Senior Sales Manager

"Not as pictured on booking.com"

3
User 13/07/2017

Highway motel. Inner courtyard only available to guest staying in King rooms. Double bed rooms separated (motel under highway). Room themselves very clean and comfortable - comfy beds, large rooms. Very dark, most room windows do not face any light.

"Long weekend in Napa/Sonoma"

4
User 12/07/2017

Stayed here because we like the Best Westerns. All are a little different and you can tell the innkeepers take pride in their properties. Nice clean room. Had a corner so could see the sun setting. The pool and hot tub on the grounds were refreshing after a day of visiting wineries.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"3-Day Destination Wedding"

3
SunnaeTucson, Tucson 12/07/2017

This complex is in need of general maintenance. It is very busy, in a good location and a tad pricey on the weekends. The pool areas are very nice with the larger pool actually good for a few laps. Standard rooms have comfortable beds and room atmosphere. Parking gets congested and there is only 1 elevator for the 3 level segment of the Inn. I had a quiet room on the second floor of the North building and really enjoyed visiting the pool between wedding events.Hotel staff was accommodating and pleasant. Hwy 101 is a stones throw from the parking lot and Big John's Grocery, a true wonderland of food and drink, is walking distance.

"Best BV I've Ever Stayed At"

5
nancygut12, Santa Barbara, California 12/07/2017

Exceptional hotel in Healdsberg! Beautiful artful grounds with a Tuscan theme, beautiful murals in the swimming pool area, jacuzzis. The rooms we stayed in were in the Villa bldg with jacuzzi tub and pvt. patio and they are exceptionally maintained, clean and quiet. I am a light sleeper so appreciate the quiet and insulation in the Villa rooms. The beds have high quality linens and are extremely comfortable. The complimentary breakfast includes eggs, fresh fruit, healthy yogurts and an excellent variety of beverages and food items. Our whole experience staying here for the 2nd time for 4 nts staying at Dry Creek BV was excellent and I commend the management and staff!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and all of the amneities that we do have to offer. We look forward to your arrival again in the near future! Sarah Krug Senior Sales Manager

"Find online deals with best price or use AAA"

4
User 12/07/2017

We have stayed her a few times using group on/travelzoo deals. They have nice rooms and a decent breakfast. It's not healthy by any means, heat and go kinda thing. Good location, can walk to the square. Clean, nice front desk staff.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. We are pleased to hear that you did enjoy the hotel and have stayed on multiple occasions. Please do return soon and take advantage of new healthier additions to our breakfast, that we have just recently done. We look forward to seeing you again! Sarah Krug Senior Sales Manager

"Great facility, bad breakfast"

4
Q1920GFeds, Ukiah, California 05/07/2017

Great hotel, beautiful facility. On downside was breakfast. Supposed to be served until 10. We showed up at 9:30, only one working toaster, bacon, sausage, milk and gravy were empty and told they would not be refilled. Felt were rushed out as they were closing whatever they could to get out of there. By the time we finished eating what we could find it was 10. All but 3 of the tables were cleaned and had the chairs upside down on the table. I feel I should have been able to walk in there at 9:55 (rude, I know) and get the same breakfast I could get at 8.

"Overpriced"

2
User 05/07/2017

Ok accomodations. The previous BW scammed me and told me I was getting a $50 credit for my next stay, here in Healdsburg and it ended up being the beginning of a 32,000 point room. I received 7500 points.

"Dog can stay but at extra charge !"

3
Vidula A, Cupertino, California 03/07/2017

On a trip to russian river area, ended up booking this last minute and we had our dog with us. Was told at reseravtion time from Amex travel they accommodate dogs but no mention of extra charge, and I didn't ask as the per night rate was high enough ! At checkin we were told there was! In any case, the stay was decent, room was nice and the patio was very useful. The staff was very helpful - I needed to get some food items heated and they helped us out, as the room does not have any facility like microwave. However, water clogged in the shower. That was really disappointing, something I didn't in the least expect from a place like this Breakfast was average overall.

"Service doesn't equal price paid"

3
bonniePlymouth s, plymouth 03/07/2017

So very average. Pool area and chairs nothing like pics. Towels seemed to be in short supply always! Asked to buy bottled water at front desk and they sent me to vending machine (that didn't take cc and I had no $). I expected more based on the price. Asked for glass of ice at the buffet to make ice coffee and was told " we don't do that". On the positive side it is a great location.

"Good night sleep"

4
Punky101, Danville, California 30/06/2017

Very comfortable bedding. The black out shades were a bonus! The morning coffee could stand to be upgraded. The staff and hotel amenities were an exceptional value. If I ever need a hotel in the area, this Best Western will be at the top of my list.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for such a lovely review on the hotel property. It is such a pleasure to know that we have exceeded your expectations and that you will return. We look forward to serving you again and making your next stay that much better. Sarah Krug Senior Sales Manager

"Great Stay"

4
Neil B, Los Gatos, California 28/06/2017

Just generally a very comfortable average priced hotel. Has all the amenities you are looking for, the staff are friendly and helpful if at times a little stressed.. Up grading to the suites is nice as you get a private area with fountains etc.which is nice to enjoy your own wine etc. Breakfast is standard but more than adequate . This is our second time here and we have not been disappointed. The reason for the four stars is that the air con was either not working properly or inadequate. Trust me you need good air con in Healdsburg

"Best Western in Healdsburg"

5
User 28/06/2017

A great treat and surprise given the price. Very attentive staff and don't forget to request your winery passes if they don't ask you first. Loved the amenities such as well functioning jacuzzis, steam rooms, and sauan. A real treat.

"Dry Creek inn"

3
richardpQ5149JC, San Francisco, California 22/06/2017

Rooms are looking old jacuzzi did not work, bed cover had noticeable stain, pools seemed dirty and out of towels and main jacuzzi was chain off and when asked about gave no explanation as it clearly looked to be operational.

"Weekend get-a-way"

5
User 22/06/2017

This was my second time staying here and will come back. The staff is friendly and accommodating. The room was beautiful as well as comfortable. We went swimming each night and the pool felt wonderful. Two thumbs up!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, We are pleased to know that you keep returned to the property as well as continuing to enjoy every aspect. It is always so wonderful to know that we have so many repeat customers. Thank you for your loyalty and we will see you soon! Sarah Krug Senior Sales Manager

"Hotel review"

4
G3859HCjohnm, Huntington Beach, United States 20/06/2017

Nice hotel in Healdsburg. Perfect place to stay for experiencing all the wineries in the area. The hotel is near the 101 Highway and close to the quaint downtown Healdsburg. It is a must place destination for wine tasting in beautiful Sonoma County. We really enjoyed our stay.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"nice hotel"

4
832sarik, Rockaway, New Jersey 19/06/2017

overall hotel experience was good. Room was clean, bed was comfortable. there were many options for breakfast- including good strong coffee. The staff was knowledgeable and friendly. i would recommend this hotel.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property. The Dry Creek Inn staff is pleased to see that we have exceeded your expectations in all aspects. We all do look forward to seeing you again! Sarah Krug Senior Sales Manager

"Dark and Loud"

2
User 19/06/2017

This hotel was identified as a good choice for a local wedding. Mattresses were excellent, breakfast was above average, and they provided a free yoga class. The location of the property is not great if you want to access downtown Healdsburg on foot but you can walk to an excellent supermarket and there are some dining choices close by. Biggest problems: our room was extremely dark and quite damp. The property installed nice new white shutters instead of draperies but, if you're staying on the ground floor and open the shutters--even a little bit--there is no privacy whatsoever. Lightbulbs were very dim so getting ready for a wedding was not easy. HVAC was great and fully functional but the filter was dirty. A motorcycle gang stayed in the room next door and parked directly outside our room. No explanation needed about the noise. Most concerning: houskeeping opened the door without questions or ID when I locked myself out.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Ms. Sauro, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret some of our other guests returning from the annual "Redwood Run" motorcycle event disturbed or inconvenienced you. This is an annual event of Harley Davidson owners who stay and enjoy our hotel after there event. They are NOT gang members by any strectch of the imagination. I will bring your concerns to the Executive Housekeepe's attention with respect to the maid letting you into the room. In most cases, the maid is contacted ahead of time advising her of the situation. So that you can enter the room without further being inconvenienced. Our rules of security under normal conditions do not permit entrance into the room without stopping by the Front Desk and displaying proper identification. Thank you again for taking the time to write your review. We look forward to being able to serve you again in the future. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300 ext. 604. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Great Hotel with good breakfast"

5
jillf338, Reno, United States 15/06/2017

Lovely, Italian style hotel in Healdsburg. Very close to the many wineries in Alexander Valley. Excellent breakfast and large, clean and comfortable rooms. Although I did not use the service, the hotel offers yoga.

"Dirty, noisy, unhelpful and hostile front desk"

2
H4475NE, Orlando, Florida 13/06/2017

Dirty rooms, low quality furnishings and food, unprofessional front desk staff (especially Julie), for a very high cost. Management doesn't care about keeping your business. They think that because they're always full they can treat customers poorly. The area needs another hotel.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor past guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In reading your review, I have concluded there was a problem with one or more members of our Guest Services team. We are very concerned about this occurrence and would like more details on the events that surrounded any incidents which might have taken place. Therefore, please reach out to the Assistant General Manager, Mr. Erik Neztsosie at (707) 433-0300 ext. 619, so that we may hear from you and quickly resolve the problems associated with your review. All our Guest Service Agents are highly trained in Customer Service practices. Therefore, when we receive comments of this nature, they are taken very seriously by both Ownership and Management and resolved in a timely fashion. Within the past 18 months the hotel has gone through a $2 million renovation process. This included replacing all guest room furniture. I regret our new room decor didn't meet your expectations. It is my hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Often best price/quality match for area"

4
James C, Vancouver, Washington 08/06/2017

The property has some nice resort-like features -- big pools, sauna, hot tub, steam room, interior courtyards. Rooms are at least average and comfortable. Staff made me print out my $10 BW gift cert, said they need to attach it to my paperwork. So I did, only to find in morning staff did not attach it and the new staff had to search around for it (but did find it). Strange. Price for room that we got is really hard to beat for Healdsburg area.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, First, I would like to thank you personally for letting us know how much you did enjoy the hotel and the amenities that we do have to offer. It is our goal to exceed expectations and we are pleased to see that we did so. On a second note, we apologize for any confusion and inconveniences that we may have caused in respect to the gift card. We will make sure this situation is solved right away. Thank you for bringing it to the hotels attention. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"healdsburg"

4
U671DVwilliamr, modesto, United States 06/06/2017

great little town always fun with lots 0f good to great places to eat NOT FAR FROM THE OCEAN OR THE RIVER. Great in winter and summer! It can be hot in summer and cold in fall but it is always a great place to visit!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. We are pleased to hear that you enjoyed the hotel in the fullest aspect. The staff is looking forward to your return stay with us! Sarah Krug Senior Sales Manager

"Great Location"

4
GNash, Dallas, Texas 06/06/2017

For a wine tasting vacation this hotel is placed in the perfect spot. Healdsburg is located between the Russian River, Dry Creek and Alexander / Napa Valley wineries and is loaded with wonderful restaurants. The rate at this hotel is very competitive as compared to the down town hotels at $500-$800 nightly. Not the fanciest place but clean and comfortable.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, The Dry Creek Inn staff would like to personally thank you for a lovely review on the hotel property. We are pleased to know that you enjoyed your stay and felt as though it was clean and comfortable! All of us do have to agree, we are thankful for the location of the hotel. Please do come back and enjoy your stay with us again! Sarah Krug Senior Sales Manager

"Good experience"

4
User 02/06/2017

This best western had a good hot breakfast, the beds were great, and the staff was very pleasant and helpful. The bathroom was apparently upgraded since its inception but the housekeeping could have worked a little harder cleaning the bathroom.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, It is a pleasure to hear how much you did enjoy the hotel and the staff. It was a great honor to serve you! Thank you and we hope to see you back again in the near future to have another great expierence. Sarah Krug Senior Sales Manager

"Great dollar value in the heart of Sonoma Wine Growing"

4
TheBel, Burlingame, California 27/05/2017

The perfect spot to stay in Northern Sonoma. Right on Dry Creek Road the home of Zinfandel. Wineries just a short ride in any direction. Restaurants in Healdsburg just minutes away. Basic hotel with a decent breakfast and good coffee. Location makes this a perfect spot to stay.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the Dry Creek Inn. We feel very thankful/honored to have such a beautiful and great location. Please do come back and enjoy the hotel once again. We would love to have you! Sarah Krug Senior Sales Manager

"Good value for the area"

4
MochaChai, Felton, California 27/05/2017

This hotel seeks to provide outstanding service, comfort and value in an area where overnight rates are quite high. My experience exceeded my expectations. I appreciated the healthier options for breakfast. The air conditioner didn't quite meet my needs overall as it was a bit warm despite my efforts, but fortunately the temperature was fairly mild so it wasn't a big deal.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. We are beyond pleased to hear how well we exceeded your expectations and how much you enjoyed breakfast. Please do return for another visit so we can "wow" you again! Have a great day! Sarah Krug Senior Sales Manager

"Great location, clean, free parking, 2 for 1 wine passes, free wifi = winner!!!"

4
CruisenFamily, Bay Area, California 24/05/2017

We had an enjoyable time at the Dry Creek Inn. Rooms were clean - bed comfortable - free wifi. The location was ideal - between the Dry Creek wineries and the cute downtown area. Love free parking! The front desk provided us with some 2 for 1 wine passes which were appreciated. We enjoyed a glass of wine next to the fire pit each evening after a long day of tasting. We checked out another hotel in town while strolling the square - $400 per night?? What? We'll stay at the Dry Creek Inn thank you! Would recommend and we will stay here again. Oh, they have free breakfast in the morning - we just didn't go.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the hotel property. It has been our pleasure to serve you and to exceed your expectations. We look forward to you staying with us again! Sarah Krug Senior Sales Manager

"Decent hotel--dirty room"

2
I3895LFdanielf, Boston, Massachusetts 22/05/2017

The hotel was no frills and overall adequate. However, the whirl pool tub in my room was definitely not cleaned beforehand. When I fired it up, there were tons of specks of dirt and other debris floating throughout the tub--really gross. There was also a flood light that randomly came on at 7am each morning in the bathroom, and it wasn't clear how to turn it off.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am sorry the jetted tub in your room was dirty. Our housekeeping staff is trained to clean the jetted tub after each and every check out. Honestly, I am not sure what happened in your room. But this type of occurrence is seldom an issue at our hotel. I will share your comments with our Head Housekeeper, so that she may investigate and review this occurrence with her team, in order for this not become an issue again in the future. With respect to the floodlight you are referring to, it is actually a skylight located in the vanity area. I regret it disturbed you, as most of our guests enjoy this added amenity. If I can be of assistance in the future, please don't hesitate to contact me at (707) 433-0300. Thank you again for taking the time to complete your review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President.and General Manager Best Western Dry Creek Inn

"Visit"

1
Gary E, Sacramento, California 21/05/2017

The check in with staff went ok. Got to the room. The temperature outside was up around 90, so we wanted some AC in the room. The AC would not work. Phoned for maintenance. The line connection was worse that a bad cell connection. Finally said we needed maintenance to come to the room. They finally did. The maintenance staff had trouble at first trying to get it to work. I saw he kept resetting the remote. It finally worked. After dinner we came back and the AC was off again. I got a pen myself and reset the remote. It finally came on. My wife went to get ice. All three machines were empty. The next day, the same. Would highly recommend staying at another place than here. I love staying at BW wherever I go, but this one does not live up to the others.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret the malfunctioning of the HVAC system in your guest room made your experience at our hotel an unpleasant one. Since, our maintenance staff was unable to fix it to your satisfaction. Our team would have been more than happy to move you to another room with a functioning HVAC unit, if it was requested. Our hotel has four functioning ice machines. Unfortunately, we found that two of them were vandalized and unplugged over this past weekend. We were not aware of this occurrence until late Sunday afternoon. Since, it was warm over the weekend and the hotel was sold out, the two functioning ice machines were unable to keep up with the demand. I realize this does not help you, but all four ice machines are now up and functioning properly. I regret this situation caused you to be inconvenienced. Once again, I apologize these two incidents caused you to be dissatisfied with our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Definitely budget hotel"

3
Easttowntraveler, Milwaukee 19/05/2017

Luckily we are only spending 2 nights at this hotel. We booked in the new area of the hotel thinking it really did mean "new". New as in maybe this part was built 20 years ago. The shower stall is small and tight with chipped tiles and grout missing. We bought some wine to drink in our room but the only glasses they provide are very cheap plastic ones. We walked to the check-in building and asked for wine glasses and were nicely told "sorry we don't have any but you can buy them at the grocery store or Dollar General". So now we are more at the Motel 6 level with this kind of service- bring your own glasses. I hope I'm not insulting Motel 6 since I have not stayed there in 40 years. The continental breakfast feels like a free for all on a gigantic cruise ship. There are tons of people crammed into one room trying to get their coffee, juices, breads, cereals, make their own waffles or nab made elsewhere tiny omelettes or sausages. They ran out of cut up fruit and did not appear to replenish it as well as coffee. One thing they did not run out of were tip jars for the staff positioned at all the different self serve stations. It just seemed odd. One other thing that was odd was an apparent minder/bodyguard/bouncer type guy for the most part standing at the door watching everyone as they came and went in a not very friendly manner. I seriously doubt there are breakfast "crashers" trying to sneak into this place. If the hotel wants to pay someone to stand around why not have him help the rest of the staff replenish coffee and fruit bowls rather than act like he is surveilling a prison playground. On a positive note, it is inexpensive. If you have any thoughts that this is in Healdsburg and in walking distance to shops- it is probably at least 2-3 miles walk into the shopping and main area. The hotel is right next to the highway.

"This was a good place to stay"

4
Sally J, Manteca, California 18/05/2017

This was a good place to stay. Clean rooms and two pools and hot tubs. The pool was pretty warm. We enjoyed it. There is a free breakfast and a nice big breakfast room. There is a common area with a big fire pit that is good for a group to sit around. or just for two. Also tables and chairs over by it. The only problem we had was at check in. The girl whos name was Alexis was not rude, but she was NOT friendly. I tried to give her my vouchers for the 10 dollars off our stay and she informed me that I could just give those at check out. So at Check out, Julie told me that I was suppose to give those at check in!! I told her that I did present them at checkin and was told to give them at check out. She said it would take her 10 or 15 mins to verify them.. So we had to wait to check out. Julie was very nice and professional and helpful. The checkin in girl was NOT.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, We are pleased to hear that you enjoyed the hotel and the amenities we do have to offer. I personally would like to apologize for any inconveniences that occurred during your check in/check out process. We assure you, we will make sure this does not happen again. Please do come back and enjoy your stay with us! We would love to see you again. Sarah Krug Senior Sales Manager

"Casa Siena room not as depicted "

2
MidwestSignorina, Midwest 17/05/2017

We booked a Casa Siena king room through the American Express travel website. The picture on the website does not correspond to the room we received and is very misleading. The hotel is on a busy street adjacent and borders the highway. Our "corner" room on the first floor has a view of an intersection & parking lot. It is just feet away from a busy road with nonstop traffic noise including a loose manhole cover that clanks loudly every 2 seconds. There is no "sitting area" as shown and described. There's a single dinky arm chair that has seen much better days. The carpeting is filthy and the borders of it are gray with dust and the occasional dead bug. The bathroom is very tiny and and has chipped and even a missing tile at the entrance to the shower. Our keys failed just a couple of hours after checking in. The walkway to/from the rooms is blocked by very noisy flooring work on one side. The other side is obstructed in many places by a maid carts, laundry bins, and other equipment, so we have to walk in the parking lot to get to the lobby. To top it all off- the power is out! Not their fault but makes our stay here even less desirable.

aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We truly regret if there was any confusion in the type of room that was reserved for you. In reading your review, it appears you were in one of our standard corner King rooms. Upon request we would have been more than happy to move you into one of our Deluxe King rooms, which has the nice sitting area you desired, if one was available. The photos on our hotel web site and at Best Western.com clearly show the distinction in the two different style of king rooms in our Casa building. There is nothing misleading how they are displayed or sold on these sites. Unfortunately, some third party travel sites do not match the pictures properly to the room type, no matter how often we advise them of the error. It appears this has happened to you which caused you to be disappointed with our hotel, for which I am sorry. This situation does not excuse the fact that the carpet in your guest room was dirty. I appreciate your comments and will share them with members of my team, in order to make the proper corrections for future guests. Finally, I regret the electricity was out for a few hours in the middle of the afternoon. There was a large grass fire a few blocks from our hotel and the Fire Department decided to shut off the electricity, in the surrounding area for the safety of the Fire Firefighters and our community. This was a life safety matter that was completely out of the control of our hotel. Once again, I am sorry these events disappointed you while your were a guest at our hotel. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron S. Krug President and General Manager Best Western Dry Creek Inn

"Great Location, Wonderful Room"

4
man-knee, Piedmont, California 16/05/2017

It was the perfect place to lay one's head at the end of a busy weekend of wine tasting. The room was spacious and quiet, even with two, corner windows to the street... The amenities were complete and most importantly, the shower was terrific. Breakfast the next morning was adequate and the coffee was just okay. Overall, a very good experience and we will be using it again, in the future.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the hotel property. The team is pleased to hear that we exceeded your expectations to the fullest of standards. It is great hearing how much you loved the shower, as it is brand new! We look forward to seeing you again. Sarah Krug Senior Sales Manager

"Dry creek hotel"

3
User 14/05/2017

Clean hotek. Could clean carpets, like most hotels. Little noisy when on first floor, but kept a/c unit on for white noise. Bar fridge, no microwave, not even one available, in reqest, otherwise I would have rated higher. Fair price for location. Easy access to highway

"Super friendly and helpful young women on the reception desk"

5
madi-oma, TUCSON 12/05/2017

My friend and I stayed one night at the Best Western Dry Creek Inn. When we arrived, Jocelyn and her colleague were most helpful, giving us tips on wineries to visit, etc. We appreciated having coffee and tea whenever in the lobby. The room, on the back side of the main building on the first floor, was relatively quiet. The beds were comfortable, we had heat when we needed it. Internet connection was good. Breakfast was crowded, but we found a quiet spot on the interior patio by the breakfast room. The only negative was the unfriendly young woman on the reception when we checked out.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The management team is pleased to hear that we have exceed your expectations on the property and the check in staff. We look forward to your arrival again in the near future! Sarah Krug Senior Sales Manager

"Just okay"

3
History_12, San Jose, California 11/05/2017

the motel is not located in town but a few miles from the plaza area. But a good location for the millions of wineries that are on the Dry Creek road. The staff was very helpful with a list of recommended local restaurants. The breakfast was institutional prepared off sight and warmed up except for the waffles and oatmeal. Get a top floor room as foot stompers can be annoying late at night.

"Old Reliable"

4
User 10/05/2017

We have stayed here a couple nights every year for five or six years. Great shape for an older facility. Convenient to the best wineries. Great restaurant next door. Stellar breakfast room with excellent staff.

"Great find"

5
Carol D, Fort Myers Beach, Florida 01/05/2017

We looked at many options for the Passport wine weekend. This was pricey we thought, but once we arrived, we understood that it was in line with others yet was nicer than most. There was a loud event in the party room but when we asked about it the staff immediately addressed our concern and had them turn the music down. The breakfast was nice, not unlike other hotels we have had the same option. Everyone was very nice and we would recommend it to all.

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the hotel property. I am very pleased to hear that the staff took the correct steps to lower the noise in the Event Room so your stay can continue to be enjoyable. We hope to see you back really soon. Sarah Krug

"Extremely Pleased Traveler"

5
tewgulf2003, Sarasota, Florida 25/04/2017

Spent 1 nite here on a whirlwind 2 week tour through all regions of CA. Extremely pleased with hotel accomodation and service I experienced during this stay. Room was clean and end unit had dual slider windows which allowed me to open for cool nite aeration. Felt safe in this town and in this Hotel. Hotel staff were friendly and customer service oriented and provided me with excellent info on local dining scene and area wine tastings. Room was clean and adequate for overnite stay. Convenient location to downtown Healdsburg and area dining. Room faced Dry Creek Inn road and somewhat noisy during day but was acceptable at nite. Pool/Spa and free breakfast were a pleasant bonus although I rarely partake in these services. Highly recommend this hotel if you are exploring the Sonoma County wine region or need a stop on your way to other beautiful destinations within the state of California!

sarahdci, Director of Sales at Best Western Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, The entire team would like to take this opportunity to thank you deeply for a such a wonderful review. We are overly pleased to hear how much you enjoyed the property in all aspects. We strive for excellence and it is great to hear that we are succeeding. We look forward to seeing you again! Sarah Krug Senior Sales Manager

"Great value!"

4
Dansker58, San Francisco, California 20/04/2017

We stayed for 1 night mid-week and were very pleased. Location is just off the freeway and only 1 exit past downtown Healdburg. The hotel has a beautiful mediterranean look. We were greeted promptly at the front desk and check-in was a breeze. Our room was on the second floor facing the road. This probably explained some of the noise we heard. There are 2 pools, 2 hot tubs, sauna and a steam room! Breakfast was included in a nice size room which was needed for all the guests. There were eggs, sausages, 2 waffle makers and all the breakfast regulars. Someone was constantly circulating to clear plates for guests. I noticed they used melamine plates, not paper-- less trash? Our room was nice and very clean. They had just shampooed the carpet so it smelled very fresh. Comfortable bed, nice furnishings. Our only complaint was some noise which was never bad enough to keep us awake. I would ask next time to stay on the other side. Great choice.

"Great spot while visiting sonoma wine country"

5
vballtrumpeter, Oakland, California 20/04/2017

Stayed her with wife and in-laws while visiting sonoma for wine tasting/tours/etc. Breakfast (included) - Had some of the standards (waffle machine, cereals), had yummy eggs and bacon as well. ALSO had a toppings bar for the waffles, whipped cream, various fruit toppings. YUM. Definitely better-than-average hotel breakfast. Nice decor around the hotel that reflects wine country. They also have fire pits in a few spots, which is nice for morning/evening lounging. They have a sauna, steam room, pool, jacuzzi. Took advantage of a couple of these and enjoyed 'em! Room was clean/neat and spacious enough. Staff were friendly and helpful. Checkin/out easy/painless. A PLUS was the celiac-friendly staff at breakfast. My wife can't be exposed to gluten, and the staff seemed well aware of this issue and had already hidden the gluten-free cereals in the back to keep away from cross contamination and brought them out for us whenever we needed it. Loved that! Overall definitely recommend staying here when visiting sonoma.

"Near perfect"

5
oregonoma4, Astoria, Oregon 18/04/2017

This was not a BW Plus, but should be. Spotlessly clean, great triplesheeted beds, spacious room and bath, good lighting, comfy chairs. The breakfast room was also in a large separate building , with an attendant to make sure only BW guests took advantage of the nice buffet. The grounds were especially nice and well maintained.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the hotel property. It is a nice pleasure to hear how you have enjoyed the hotel property to the fullest extent. We are looking forward to your next stay at the Dry Creek Inn. Thank you! Sarah Krug Senior Sales Manager

"Home Away For Work and Play"

5
297marcusy, Berkeley, United States 17/04/2017

Dog friendly accommodations, location, staff and design of hotel were top of the list of great for the Dry Creek Inn. Highly recommend if going to Sonoma Wine Country for work or play. Bring your dog. They love dogs there.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a review on the hotel property. We are pleased to hear that you and your 4-legged friend were able to enjoy your stay so wonderful. The staff is all looking forward to your arrival again! Sarah Krug Senior Sales Manager

"Good, basic hotel"

4
tk246, New Jersey 13/04/2017

This is a basic, no frills hotel in Healdsburg. About 5 minutes from downtown, it is convenient for restaurants, tasting rooms, etc. it does not have inside corridors (all room entries are from outside hallways, like a motel), which I didn't realize when booking. We had a king room with a fireplace and whirlpool tub & the room was very nice. It also had a nice little balcony which we did not use because it rained the entire time we were there. The hotel offers breakfast but it was not appealing to us so we went elsewhere.

"Good experince, great pool and breakfast"

4
shasta, Kaysville, Utah 10/04/2017

Easy early check-in. Nice bedding. Pool was great, long enough to lap swim. Steam room was fantastic. Breakfast was good, eggs, bacon, cereal, yogurt etc. We had a king room on the ground floor, it has a nice sitting area, nice furniture. Everything was good. Price was $129.00 mid-week, $152.10 weekend. I would definitely stay here again.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a lovely review on the hotel property. The Dry Creek Inn team are all very pleased to see that you enjoyed our hotel in all aspects. Please do come and enjoy our wonderful property again! Sarah Krug Senior Sales Manager

"Wine country visit accommodation"

5
Meridianguy, Seattle, Washington 10/04/2017

This is one of the nicest BW hotels we've stayed at. Convenient to the highway, a restaurant adjacent and a reasonable walk to downtown Healdsburg. Beautiful outdoor seating area. This BW has an elevator if that is a necessity.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, The Dry Creek Inn Staff would all like to thank you for your review on the property. It is beyond wonderful to hear that you have enjoyed your stay so thoroughly and notice that are the best BW around. We look forward to your return stay with us! Sarah Krug Senior Sales Manager

"Can't beat the value"

4
Cabana K, Monterey County, California 04/04/2017

Sure, the Dry Creek Inn misses the mark on a couple of things but you sure can't beat the price. It's a great home base to explore the amazing Russian River wine country. Just blocks from Healdsburg the Dry Creek Inn has everything you need. Room was a bit tired but price is right. Light breakfast included as well. We visit this area often and always call the Dry Creek Inn home.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. We are pleased to hear that you call us home on your travels. Please do know, the hotel is in the midst of updating all the rooms and the grounds for a better guest experience. We look forward to seeing you again! Sarah Krug Senior Sales Manager

"A great place to stay!"

5
M8680CFdebbiem, Palo Alto, United States 03/04/2017

The Best Western at Dry Creek is a great place to stay. We enjoyed the luxurious pillow top beds, the comfortable lunge chair in the room, the outdoor patio for breakfast near the breakfast room, and the hot tub and swimming pool -- which are open til 11 pm. This was a tremendous value at the price we paid!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the hotel property. It is a nice pleasure to hear how you have enjoyed the hotel property to the fullest extent. We are looking forward to your next stay at the Dry Creek Inn. Thank you! Sarah Krug Senior Sales Manager

"Comfort in Wine country"

4
813deannab, Cloverdale 01/04/2017

The Dry Creek Inn (Best Western) in Healdsburg offers a convenient location. The rooms are continually being updated, we had tile saws going after 10am. The room we booked was the standard room. It could use a small amount of TLC, paint touch up. We did not get to use the hot tub and the breakfast was not compliant to a keto diet. We have used the hot tub in the past and it was fun and relaxing. We have used the yoga class, also, and did enjoy it. The staff were very accommodating in extending our stay. I will stay here, again.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. We are pleased to hear that you will be returning to the property. It is always a pleasure with getting constructive criticism form guests in order to continue our improvments. Thank you, Sarah Krug

"Nice property, big breakfast, heated pools"

4
jonny_boy_ormsby, Longmont, Colorado 28/11/2016

This was a great, no frills option for my family over Thanksgiving. Rooms are comfortable enough, typical motel style. A small refrigerator was convenient for cold groceries. We did not have a microwave. The big breakfast was OK - waffles, cereals, pastries, oatmeal, eggs, bacon or sausage etc. not particularly exciting food but the quantity and variety was nice to sop up some CA wine and prepare for a day of adventure. The kids loved the heated pool, and I also enjoyed the hot tub every night. I inquired and apparently they offer wine tastings on Friday nights this time of year. Location was suitable - Tip Top liquor store and even Seghesio is within walking distance, a nice path along the road leads to it. You could even stretch it and walk downtown if you had to. A short drive to Dry Creek Valley and many, many wineries.

"Surprisingly nice Italian winery themed Best Western"

5
rony_bonbony, Sacramento, California 28/11/2016

Nice, affordable stay in the middle of Sonoma wine country! We were surprised at the amenities in the room (fireplace, jacuzzi tub, fridge, coffee maker, nice courtyard view, and balcony). The bed was comfy and overall, the property is quiet. The hotel serves daily breakfast, free wifi, is clean, and warrants a relaxing stay. The location is indeed a bit off the beaten path, a mile from downtown Healdsburg. I wish that the mile was walkable, but the streets are rather dark at night in this part of town and it felt unsafe.

"Hot water please"

4
rstutzman, San Ramon, California 28/11/2016

The room is very nice. It takes over 5 minutes to get any warm water for a shower. Letting the water run for that long, or more, is a waste. We are in a drought! I would think the hotel would fix this ASAP!

"DOG NOISE"

4
426stank, SAN BRUNO, United States 28/11/2016

If you go there for a special weekend retreat with your wife I would think twice. If you don't mind waking up at 7am with multiple dogs barking for at least a half hour. then thats ok. I had to call the front desk after 20 minutes and they didn't know what to do. Then when room service came in and cleaned my room Saturday they did not leave me any bath towels on hand towels. Went I got out of the shower Sunday morning and being awoke by dogs I went to dry off only to find that they had left no bath towels only 2 hand towels. Ever try to dry off with a hand towel?

"Try to stay somewhere else if you can afford it."

2
M C, New York 27/11/2016

This isn't the worst hotel you will ever stay in, but it's not the best, or even average. If you do stay here, try to stay in the newer building, as I believe that these appear to be nicer and newer. Our room and bathroom was a bit old. We stayed in the old wing, and our room directly faced the traffic and the noise. They had no other rooms we could switch to. The carpets appeared a little dirty, and the pillows were not comfortable-- I got a serious stiff neck and still have it 2 days later because they are too big! The final straw was when I went out to the reception desk to buy a bottle of water-- the ONLY machine that sold water (there are several that sell soda) was out of order, and I was told the closest place to get a bottle of water was 2 miles down the road. For a Best Western I think they could do just a little better.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor past guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to high demand over the holiday weekend, the vending machine containing bottled water ran out of all water products. We contacted the vending company who operates the machine to notify them of this occurrence. However, they were closed for the holiday. I am sorry you were given misleading information, since bottled water can be purchased at the gas station located on our property. In addition, to the super market just up the street. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300.. Once again, thank you for taking the time to write your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Nice affordable stay"

4
User 18/11/2016

Went with my girlfriend and I have no real complaints about the stay. Sure I wish it was a little closer to downtown, but a $6 Uber ride isn't terrible. The room was clean and had some nice amenities including the soaking tub and the speaker system that greeted us on arrival. The bed was quite comfortable and the temperature of the room was easily manipulated. If you wanna spend $100 more, go stay at the nice little inns but if you wanna spend that $100 somewhere else like at dinner, spend the night here and don't think twice.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a nice review on the hotel property. Us here, at the Dry Creek Inn, are pleased to hear that you enjoyed your stay as well as the amenities of the rooms. Please do come back and enjoy your time here with us again! Have a great day. Sarah Krug Senior Sales Manager

"A very nice Best Western a mile from the center of Healdsburg"

4
EJS50, Massachusetts 13/11/2016

We stayed at the Best Western Dry Creek, a 1.2 miles north of the center of Healdsburg. The town has great restaurants and tasting places, and is a super convenient location to Russian River Valley, Dry Creek Valley (mere minutes), and Alexander Valley. There were two buildings and cannot remember the name of them, but the breakfast was in the other building. Our room was actually especially nice. We had Room 334 -- Third floor room with two windows, each on a different wall, as the room was perpendicular to the end of the two parallel rows of rooms. Breakfast was your standard hotel free breakfast, acceptable. We did not use any amenities other than breakfast, as we were out each day wine-tasting. One item to note: there is a nice, really wide paved path that runs parallel to and between Grove Street and Healdsburg Ave, possibly originally part of the old railroad line whose tracks were alongside the path, so except for the first 50 feet or so, you can walk the entire way on a path into town.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valid Trip Advisor Guest, Thank you for taking the time to write such a lovely review on the property. I am pleased to hear that you enjoyed our spacious king room. The corner rooms are just lovely. It is great you had the change to enjoy the wineries that surround us as well as the town. Please do return to enjoy another stay here with us. Sarah Krug Senior Sales Manager

"Great central location "

4
User 09/11/2016

We've stayed here often for wine country get always. Its close to town and in walking distance of a fabulous gourmet grocery store and a sort drive into town. In the heart of dry creek minute from many wineries. The downstairs court side rooms are great and allow you to meet up with friends and relax on the central court. Not a big fan of the breakfast

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. As far as the breakfast, we are in the process of making some positive changes which we hope to have complete by your next stay. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"A few positive things..."

2
Dana R, Aiken, South Carolina 07/11/2016

This is a wedding party venue. Travelers need to know this because, even though residents sign an agreement to keep the noise levels down after 10, it is rarely followed or enforced. The upgraded rooms in particular bump up against courtyard where parties take place. Easy walking distance to healdsburg. Lovely customer service, including breakfast attendants; however, bfast itself was mediocre at best. The room it is held in is incredibly loud when full. Whole experience was noisy. Although management was attentive and respectful, I would do my best not to stay there again.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for posting a Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry noise coming from both our event center and Piazza last weekend disturbed your stay with us. During, the Summer and Fall travel season we do host many special occasions in our event center. Due to the location of the event center, our contract calls for all events to end no later than 9:00pm, in order not to disturb other guests. In speaking with my on site event coordinator who was managing the group that evening, all event guests departed by 9:00pm, as required. It is my understanding they gathered in our Piazza after the event to mingle. Our team members did address the situation to the best of their ability and were eventually able to have them relocate their conversations. Once again, I am sorry you were disturbed by this event. We will review your comments with our team and use them as a training tool. We hope you will reconsider and come back and see us again. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Convenient Location in Healdsburg"

4
TWDV, Redwood City, California 05/11/2016

We have stayed at the Dry Creek Inn several times when visiting Healdsburg, and have always been well satisfied with its accommodations. The rooms are nicely appointed, the breakfasts are ample with plenty of choices, and the location is convenient to many wineries, hiking at Lake Sonoma, and the Warm Springs salmon hatchery. We found it to be very popular and fully booked on week-ends, so usually plan our visits for mid-week.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to leave such a lovely review on the property. We are so pleased to hear that you have stayed here numerous times and have continuously enjoyed your stay with us. Us at the Dry Creek Inn, value our repeat customers and do hope you continue. Looking forward to seeing you again! Sarah Krug Senior Sales Manager

"Decent hotel, good price, awful breakfast "

3
Caroline C, London, United Kingdom 03/11/2016

We stayed here for two nights and think the hotel is great value. The rooms are spacious and clean (other than when something fell behind the bedside locker and it hadn't been vacuumed for a long time). The staff were very helpful and pleasant. The diner out front is good. However the breakfast is terrible. The "omelette" was rubbery and smelt of margarine/butter substitute. Stick to the bagel and cream cheese option!

"Bad weather but very good hotel "

4
Pam C, Cary, North Carolina 02/11/2016

We stayed here with a group of 18 people in March for the barrel tasting. The rooms were spacious and nicely decorated. They had a lovely patio and firepit which we could not enjoy because of the weather. A nice breakfast was included with our room. The hotel was in close proximity to downtown Healdsburg and the wineries. We would definitely recommend to friends.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you and your group have enjoyed your stay so wonderfully. It was our pleasure to serve you all. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Worth the money"

4
JanH149, Irvine 01/11/2016

Stayed here for 3 nights in the middle of the wine country. Great location. At least 30 wineries within 10-15 minute drive. Many are small boutique wineries that have limited production and offer some really exceptional wines found only at the winery. It's also 5 minutes to the downtown square of Healdsburg, which is fun in itself. It rained all three days but its a really short distance from the parking lot to the tasting room. :>) The hotel rooms was fairly large and recently renovated. The bathroom is original and there is only so much you can do but the bed was great with nice furnishings. Got an upgrade rate by being BW rewards members. Breakfast was OK but since Healdsburg was so close we went to the Downtown Bakery and Creamery on the square for some delightful breakfast pastries. Great location and a wonderful get-away.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on the Dry Creek Inn. We are pleased to hear that you enjoyed your stay so wonderfully, from the location to the comfortable spacious rooms. Also, thank you for being a Rewards Member!!! We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Poor customer service"

2
h2osno, sacramento 27/10/2016

We went for my husbands birthday. Our first night there we were trying to enjoy a romantic evening in our room. Unfortunately there was a large Very Loud gathering in the courtyard right outside our room. We called the front desk at 2030 and asked "how much longer would the party be on going" the woman working the front desk was rude in the way she spoke to us about quiet hours starting at 2200 and at that time staff would . At 2130 we called again and asked can they at least ask the people to quiet down, woman at front desk said they would send the maintenance man to ask them. At 2230 my husband went to the front desk to complain and he reported that the female at the desk "she was so rude" The staff finally did something. We were up until 2300 and had to be up vert early the next morning.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I understand you have called and talked to the Assistant General Manager with respect to the incident described in your review. On behalf of the Ownership and Management of the hotel we sincerely appreciate your follow up call. We want to know when a member of our team is acting in an inappropriate manner. Please be assured, we have already spoke to the employee involved with this unfortunate incident and have taken appropriate steps to ensure this does not happen again. We will use this incident as a training exercise for her and other team members, to ensure we provide superior customer service for all our future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Great Deal in a Great small town"

4
jch0505, Winston Salem, North Carolina 24/10/2016

Ended up coming back inland from the northern California coast due to rain and decided to try out Healdsburg after staying in both Napa and Sonoma. This is a great small town in the Wine Country and reasonable in price given the territory especially since I made the arrangements a couple of days before staying. The property is very nice and has valuable amenities like a free full breakfast and great exercise room where all the machines actually work. I understand that they have a wine tasting in the evening as well which I did not take advantage of since I had already been wine tasting on my way back from the coast. It is very close to the center of town where there are many great restaurants. Would definitely stay here again.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Our Stay"

4
bobb1955, Groveland, Florida 22/10/2016

The location of the hotel was within a short walking distance to downtown Healdsburg. The walk was along a very nice walking and biking path that was well light. Our group felt safe on our foot journey. The hotel was low cost and was nicer than other BW that I stayed in. The setup and room design was similar, but the concept met my expectation in facilitating our wine tasting experience. The staff was kind and helpful, suggesting opportunities for us to enjoy during our vacation. The desk and house keeping staff, as well as the breakfast staff were very accommodating and professional. Overall I would recommend this BW Dry Creek. It was an affordable and comfortable experience for all of us.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Beautiful but overpriced"

4
David M, Osoyoos, Canada 21/10/2016

Stayed there midweek for two nights recently, and must say our initial impression of the rooms, courtyard , and building, was very impressive. Rooms were large, but seemed to be lacking amenities for the price. Only one chair in a deluxe room, meaning that one person had to sit on the bed, or on a rather uncomfortable desk chair. Called the front desk for some information, (there was no room directory) and answered our question rather abruptly. Although we are Diamond Club members, were not recognized or acknowledged, and although this is really insignificant, reflected the attitude of our stay. Breakfast was very underwhelming, and basic. We will not stay here again.

"May go back"

4
Travler70, Santa Cruz, California 21/10/2016

We stayed 2 nights last week. Check in was very good, Brian at desk was super. Room was on 3rd floor in older section. Had king bed, sofa bed nice bathroom, very clean. Outside of hotel is not the greatest, tried to be med style, but things used are cheap looking. Breakfast not so good Watery oatmeal, cheese omelette warm, waffles best thing coffees hot and good. Adels next door best place around, down home food and lots of it.

"Great little Hotel!!!"

5
Eric H, Houston, Texas, United States 20/10/2016

I've stayed here many, many times. They have update the hotel and my stay was even nicer this time. The rooms are super comfortable. The staff is so friendly & helpful. The location is incredible. The free breakfast is very nice & a great way to start your day. And the very best thing, the Location! You're right at the door of Dry Creek Valley and so close to some wonderful wineries. And of course, it's just a few blocks into town where there are world class restaurants. I highly recommend this Hotel!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to leave such a lovely review on the property. We are so pleased to hear that you have stayed here numerous times and have noticed our upgrades. Us at the Dry Creek Inn, value our repeat customers and do hope you continue. Looking forward to seeing you again! Sarah Krug Senior Sales Manager

"over priced for quality"

3
Nancy P, Mendocino, California 19/10/2016

I did not actually stay in a room at this hotel, rather went to a function in one of the halls they provide for events. I found the grounds and rooms that I did see were in need of an upgrade or refreshed. For the price that is charged, it is not worth it. The Healdsburg area has gotten to be over priced in general.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Reviewer: Thank you for taking the time to write a review regarding your visit to our property for a conference. I hoped you enjoyed the conference and you were able to get everything you wanted out of it. Honestly, I am a bit surprised that Trip Advisor allowed you to post a review without actually staying at our hotel. If you would have stayed with us and experienced everything our hotel has to offer, I am convinced your review would be much different. Being our hotel is located in the Sonoma Wine County specifically in Healdsburg, the whole region has become a high demand tourist destination. Therefore, room rates reflect this demand, especially on weekends. Just like other weekend tourist destinations like Napa Valley, Monterey, Lake Tahoe and the Mendocino coast. With all the amenities and services offered at our hotel. We are a very good value, as compared to the other hotels in Healdsburg charging anywhere from $300-$400 more than us on weekends and $200- $300 on weekdays. It is my hope that you would come and actually experience an evening at our hotel, so that you could see what a good value we are. The best time of year to get the most value from your stay, are the months from November through February. We look forward to you being a guest at our hotel. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"First trip to Sonoma "

5
Gail G, Tacoma, Washington 18/10/2016

Seven of us stayed at Best Western Dry Creek Inn for four nights to enjoy wine tasting in Sonoma. The location is central for wine tasting, dining and shopping. The beds are super comfortable and the staff is friendly and helpful. We especially enjoyed the gas fire pit in the evenings, recapping our adventures of the day and chatting with other wine lovers from across the country. The room rate was a good value and included breakfast, with some hot items. There is a restaurant on site and a local market with prepared deli items within walking distance. The hotel is close enough to the coast for a day trip to Bodega Bay, etc. If you are handicapped I recommend asking for a room on the side with the elevator.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you and your group have enjoyed your stay so wonderfully. It was our pleasure to serve you all. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Best Western Dry Creek"

3
Jesstel1959, Highlands Ranch, Colorado 17/10/2016

I stayed here back in September - as a recommendation from a family member. The hotel is very nice, staff very friendly and helpful, has a breakfast. Room was very clean and the surroundings were nice. There are 2 parts - the standard rooms and then rooms with a fireplace. The standard room price was a bit high for being a Best Western, since I stayed at the Best Western in Petaluma also and it was basically the same room - (just a bit nicer but not worth another $100 a night nicer). Also getting here was a bit confusing as if you are using a navigation system (Google Maps) there is an W. Dry Creek Road - which is 1 exit before this and it leads to the Madrona Manor. Not good to be lost at night time. When I called the hotel the desk clerk told me how to get to the hotel. She said that they have that problem a lot. Should have said something in the confirmation or on the web page. Oh and since I paid ahead of time through TripAdvisor - there is an additional charge of $4.39 for some hotel phone/internet charge - that the front desk said was automatic and that third party booking don't charge for it. Nice, clean hotel but don't know if I'd stay there again due to the cost of the room.

"Great location!"

3
ssky2, Alta Loma 17/10/2016

We've been staying at the Best Western Dry Creek Inn for several years now. You can't beat the location for restaurants, close-by wineries and easy access. The rooms are spacious and comfortable, clean, and have all that we need for the short time that we stay in the room. The 3-star rating is for the downward quality of the breakfast and "concierge" services. It was always a nice perk to have the breakfast included in the price of the room, but with our last stay, the breakfast did not vary - they have an egg serving that is shaped for an omelet, but nothing to put in it if you don't eat bacon or sausage. You can put individualized packets of "salsa" on it. They used to have cheese to put in the omelet, but not anymore. By the third day, we couldn't do the same breakfast again of granola, yogurt, and breakfast breads. When we asked the front desk for recommendations of wineries and restaurants, they couldn't tell us very much. They knew less about the area than we did...we usually like to get local recommendations and experience new venues based on these discussions. They just direct you to a sheet that lists restaurants in the area. Not very customer friendly. The price of the rooms have risen 25% since we started staying there, and we will have to explore other hotel options in the future. It's a great hotel for a stop and go trip, and knowing in advance where you want to go!

"Good Best Western "

4
Alan M, Atherton, California, United States 16/10/2016

We went to a wedding at Mayacama and stayed at the Dry Creek Inn. It was one of the recommended hotels by the wedding party. The only negative was the 2-day minimum and our inability to be able to drive to Healdsburg from the Peninsula on Friday night. The check in was smooth, and the room was large and pleasant. My wife really liked the fireplace.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We are in hopes that your next stay with us will be able to accommodate a single night for you! We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Vacation to Wine Country"

5
Richard P, Kingwood, U.S. Virgin Islands 14/10/2016

This was an excellent choice. Would stay here again. Very nice rooms and outside facilities ( fire pits, sitting areas). Easy access , Hope to visit again soon. There is a lack of public transportation.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Lovely property at a great rate"

5
User 13/10/2016

My sister and I planned a quick visit to Healdsburg to do a little California wine on the way north. This hotel exceeded our expectations. The hotel is clean and very well-appointed. The location is very convenient to the highway and also to the lovely downtown and Healdsburg wine rooms. Complimentary breakfast was delicious and well set-up. Staff members were friendly, welcoming, and helpful. Undoubtedly the nicest and cleanest Best Western I have ever stayed in. Will gladly return!

"Best deal, best location, better than any Best Western"

4
johnnyr888, Springfield, Missouri 12/10/2016

Great choice, proximity to wineries, quaint small town feel in Healdsburg. Glad we stumbled upon this place. Recommend room in Villa Toscana. Close to dining, shopping, 15 minute walk to downtown & Costeax's bakery.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Great place to stay in Healdsburg!"

5
Kelli T, Homewood, United States 12/10/2016

We loved the Dry Creek Inn - everything about it. The rooms are great, the beds are comfortable, and the outside common space is wonderful. Your location near downtown worked well for us! We will definitely be back!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Consistenly a great hotel for location and price"

4
Paula L, Seattle, Washington 11/10/2016

Fourth year we have stayed here. Excellent location right off of Highway 101 and many wineries within 10 minutes in just about any given direction (if not closer)! When traveling with 3 persons, we have no choice but to stay in the older building with two Queens so we have a little more road noise, but rooms are always clean and comfortable. The newer building, which has "nicer amenities" according to the front desk clerk, only has King rooms available, but they also have patios overlooking the courtyard below, so if you can swing it, try and book one of the rooms "in the newer building." Regardless of room, they serve a very nice breakfast, which includes a few hot items (eggs and sausage or bacon ... it varies), along with cold cereal, hot cereal, yogurt, fresh fruit, toast and assorted pastries. Popular hotel for wedding parties so book early if you know your dates!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for being a wonderful repeat guest at the Dry Creek Inn. We are pleased to hear that we have exceeded your expectations by all means to make you return on numerous occasions. We look forward to your stay with us again! Sarah Krug Senior Sales Manager

"Great Room "

3
traveldocgolfer, Laguna Beach, California 11/10/2016

We had a great room with air. It was large and comfortable. It was a top end room. The faculties and atmosphere of the hotel were lacking. The location is too far from the town square to walk. I would happily pay a premium to be on the square. If I didn't need to leave the room it was great. I expected cleaner facilities.

"Healdsburg delight"

4
User 09/10/2016

We enjoyed our stay here on October 5th in the Villa Toscana section. Our clean and quiet (which we requested) room was relaxing. It was warm enough to sunbathe at the pool. Only one of the two pools was heated. After enjoying an incredible dinner in town, I thoroughly enjoyed the jacuzzi in our suite. My two recommendations would be that a larger TV was needed for the room. I would have preferred the TV sitting atop the dresser vs sitting above the fireplace. The distance and small size of the TV made it difficult to read titles under news stories. The only other suggestion would be smaller pillows. My neck is still bothering me due to the heighth of the pillow. A lot of hotels offer softer and smaller size pillows to allow guests a choice. Side note: breakfast is included in the price. We checked it out but decided to go to our favorite place called Cousteau. We only live an hour away in Sausalito but we like to spend the night when we have consumed wine. We will stay here again BUT I will bring my pillow from home.

"Review"

4
User 09/10/2016

Nice property, it looks nicer than your standard BW hotel. Beds were comfortable and rooms well decorated. Pool and jacuzzi were convenient. I would stay here again, good value for the area which can be expensive at other hotels.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Villa Toscana makes all the difference"

4
Amy L, Philadelphia, Pennsylvania 07/10/2016

Review update: 4 stars for the Villa Toscana room and for the way that Best Western handled our last stay. A few months ago, we had a terrible experience in one of the Casa Siena rooms. However, the manager reached out afterwards, and offered us a stay in one of the (nicer) Villa Toscana rooms. We recently had a chance to use the gift certificate. The two buildings offer an entirely different experience. Our 2nd-floor Villa Toscana room was quiet, restful, and had a mini balcony. We enjoyed keeping the door open and listening to the water feature in the courtyard. A sound system piped music into the bathroom (which had a blazingly bright skylight), and even the toiletries were nicer. We appreciate the way that management made our first experience right. We would consider staying again- on the Villa Toscana side.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a wonderful review on the property. I am very pleased to hear that our management staff took the correct measures in what did occur in your previous stay. It is great to hear that you were able to have an very different experience. Please do come and stay with us again to enjoy our Villa Toscana rooms another time. We are looking forward to seeing you back here again. Sarah Krug Senior Sales Manager

"Don't Stay Here!!!!"

1
Debbie F, Oakland 04/10/2016

There room key did not work directly after check in. When I went back to the front desk, I asked to speak with the manager about the problem. The manager was incredible rude to me and questioned how long I had the key, he wanted to check if the key was really not working and he was holding the new key over my hand without releasing it, as in a kind of keep-away gesture. He refused to compensate me for the inconvenience and stated he would only compensate me if the quality of the room was in question and he did not consider the room key part of the quality of the room. Then he followed me to my room to see if the new key worked. He was literally behind me and I could hear him sighing. I was uncomfortable after this happened and I wished I did not have to stay there the whole night.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am truly sorry you had a problem entering your guest room using one of electronic keys. Due to the nature of both the locks and keys, they occasionally fail. This has happened to me personally at some of the largest and most expensive 4 and 5 star hotels. Therefore, it is not an uncommon issue in the hotel industry. I would agree with you that it is an inconvenience, but in my opinion, it is not a compensable occurrence. In my travels, I have never been asked or been offered compensation for this type of occurrence. As for the Manager following to you to the room. I am sorry you felt uncomfortable with him following you to the guest room. It is our company policy to have a one of our team members go with the guest to the room, in order to make sure they are able to enter the room after the initial key failed. He was in no way trying to intimidate you. His presence was to ensure both the key and door lock worked properly, so that you could enter the guest room. He was simply doing his job. Once again, thank you for taking the time to complete the review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Pet friendly and affordable for the area"

4
crodgers34, Los Angeles, California 04/10/2016

We have stayed here several times it is an affordable option for the area the staff is friendly and includes breakfast. Rooms are large and comfortable, but you will need to drive to town as it is not located near the center of Healdsburg.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Personal"

5
User 04/10/2016

Very clean, comfortable, hotel. A favorite place for us to stay in Healdsburg. Breakfast is always more than enough to start the day. Room is clean and comfotrable. Staff very friendly and helpful. Look forward to our next visit!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your wonderful review on the property. We are pleased to hear that the staff exceed your expecations. The hotel does strive for excellence in customer service and are pleased to see we are accomplishing that. Please do return and enjoy the hotel and the staff. Sarah Krug Senior Sales Manager

"Appalling"

1
RenfieldP, Vancouver 04/10/2016

I can't explain how this hotel has received any moderately favourable reviews. It is right next to a highway, the layout is such that every conversation in the parking lot or hallway and every passing vehicle is 100% audible in your room. The facilities have the feeling of being built with paper mâché. You are in for a long night if you stay here.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you did not receive a peaceful nights sleep do to the external noise surrounding our hotel. We make no secret of our properties location, adjacent to a freeway and at a busy intersection. Our location is very clear on our web site and it is clearly shown on all mapping services. Due to the nature of your comments, it appears you were expecting a hotel located in a rural country setting away from all noise elements. Even though we are located in a rural Wine Country town, our hotel does not promote this type of scenario. If you comments concern rude behavior by other guests creating excessive noise. Our hotel has a strict noise policy in this regard. A simple phone call to the front desk making us aware of a disrupting situation, would have prompted immediate action by the hotel. We do not promote or tolerate rude behavior by other guests. Since, there was no mention of any other issues in your review, other than the noise disturbance. I must assume you enjoyed the cleanliness and quality of your guest room, along with all our other unique property amenities we have to offer. Our Best Western core hotel, is rated very high by a majority of our past guests for these reasons. Once again, than you for taking to time to post your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Relatively Affordable Hotel Option for Healdsburg"

3
Cincin2100, San Francisco, California 29/09/2016

Hotels in Healdsburg can be very expensive. Although this hotel was not inexpensive it was relatively affordable for Healdsburg so we stayed here. If you have been to a Best Western you know what to expect. We stayed in the newer building and I would recommend this as the design is nicer. Our room was large, had a fireplace, mini-refrigerator and a balcony. The balcony overlooking the interior courtyard was nice. We had a very quick check in. Breakfast is included although it is typical of this type of hotel chain, not my favorite. The breakfast area had a nice courtyard area where you could eat outside in addition to the interior room. Pool was OK, there are at least two that we saw. The hotel is right off the highway with very easy access. The hotel is located outside of town. There is a nice paved trail that leads to the town and we walked there everyday. It took about 20 minutes to walk to town. The first night we walked back after dinner but opted to walk on the road instead of the trail - not a good option as the road is not lit and we ended up walking in the pitch black until we thought of using the flashlight on our phone to see. The second night we drove. Check out was quick.

"Wine Region Visiting"

2
Kathy D, Longham 26/09/2016

I cannot really think of anything positive to say about this hotel, other than maybe the cost. It is located a good 35 minute walk from the town of Healdsburg, with nothing really very close. The room was shabby, tired and not particularly clean. The breakfast was a shambles - a complete and utter free for all with no particularly good choices of food, except maybe the waffles! The staff were not very helpful or friendly at check-in.The grounds were quite attractive and there are two swimming pools. Wouldn't stay there again, although as said, the price compared with a lot of Healdsburg hotels was reasonable, but it wasn't good value.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will be sharing your comments with my entire team. Thank you again for taking the time to complete your review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"don't stay here"

1
Salsera411, Berkeley 25/09/2016

What a farce...Brian at "reception" needs training...he was unprofessional and hardly pleasant...did not confirm how many nights we were booked, or told us anything about the hotel except the free breakfast. Mistakenly, someone in my party only booked us for 1 night, instead of 2, in the "fanciest" part...Tuscan rooms...little more than an expensive hotel...cheap furnishings...a skylight in the bathroom that woke us up, ugly "art". We were in Calistoga having a massage, and they called, starting at 2pm, that we had only one night, and handled our stuff, and moved us out of the room, leaving a charger, that a very unfriendly and uncourteous handyman found for us at the request of another nice woman employee. DONT STAY HERE!

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: I am truly sorry you had a bad experience at our hotel. However, after talking with my staff and reviewing all the details surrounding what happened during your stay, I must add some important facts that were overlooked in your review. 1. Your reservation was made by a third party who only reserved a single night at our hotel for you. Unknown to my staff, it is my understanding that you wanted two nights at our hotel. 2. Upon completion of the reservation, a hotel confirmation was immediately sent via e-mail with complete details of your stay. 3. When you checked into our hotel, you are asked to sign a registration card. This is a binding contract between the hotel and our guests. Therefore, we do encourage our guests to review all details listed on the registration card including the prevailing rate being charged and their scheduled check out date. Our records indicate you signed and agreed to the details present on the registration card, for a single night stay. Unfortunately, you did not notice the departure date was made incorrectly by the person who made the reservation for you. 4. Since, all rooms in our Villa Toscana building had been previously sold we were unable to extend your stay a second night, as the hotel was sold out. Several unsuccessful attempts were made to reach you by telephone. Each time a voice mail was left asking you to contact the hotel immediately. Since, we did not hear from you and other guests were arriving to check into their reserved rooms, we had to take action by extending your stay. This required moving your things to an available room in our Casa Siena building. This was done as a courtesy, even though we did not have a confirmed reservation for you and the hotel was completely sold out. It is my understanding this room did not fit your needs and you decided to depart our hotel. Once again, I truly regret my staff's actions in handling the situation left a bad impression of our hotel with you. However, it is my opinion that the hotel staff acted properly and appropriately under the circumstances. They did there best to resolve the situation under adverse conditions. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"Spacous room, well maintained property"

5
moe2468, Ontario, Canada 23/09/2016

The location was right off of the freeway but the room was quiet. There is a walking path that lead to downtown shops and restaurants in less than a 20-minute walk. Breakfast room was large with lots of choices. I was able to do a load of laundry, no charge for washer or dryer! The grounds were well maintained.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for your lovely review on the property as well as the staff. It was our pleasure to serve you!! We are in hopes that you do come and enjoy the property and the location again. Sarah Krug Senior Sales Manager

"Great Staff, Wonderful Conference Space, and Good Rooms!"

4
User 23/09/2016

I had a group of about 40 people that stayed at this hotel for a conference. The space was great, including a courtyard area just outside the conference room--perfect for people to step outside and see daylight between presentations. The hotel rooms were clean and nicer than I usually have when I book a hotel for a personal trip. The best part was how wonderful the staff was. They always had our room ready early, and kept the space secured after we were finished. They didn't complain or push us out when we ran a little long. Sarah, who I coordinated with to organize the event, was absolutely amazing. She answered all my questions, was always super flexible, and was available when I needed her. We received great room rates and the conference space was free of charge because of the number of folks we had staying at the hotel. All in all it was a wonderful experience. The only reason I'm rating it "very good" instead of "excellent" is because breakfast didn't blow me away (though they did have bacon!).

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, It is so wonderful to hear of the great time you and your group had here at the property. It was absolutely our pleasure to serve you and make sure your conference was everything you needed plus some. Our staff strives for excellence and we are pleased to hear that every single one of them met your expectations. We will see you back very soon! Sarah Krug Senior Sales Manager

"Great location but could use a remodel"

3
SusanJElDoradoHills, El Dorado Hills 21/09/2016

We stayed at the hotel as part of a wedding party. The location is great-within walking distance of several restaurants and wineries. We upgraded the room but even so, it was quite small and much in need of a remodeling, especially the bathroom. Prices are very high in the wine country during the summer so we were prepared for that. Breakfast comes with the room fee which was nice.

"Hotel review"

5
Wayne B, Germantown, Tennessee 21/09/2016

The hotel was very good. We really enjoyed all the seating areas around the hotel- many by the fireplaces. Also enjoyed having a fireplace in the room. We would have preferred having a bar that was close to the rooms. This hotel's restaurant/ bar was across the parking lot from a gas station- not very inviting!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"two seniors"

4
Purc135, San Francisco, California 19/09/2016

We stayed here for our wine trip. Perfect location. Right off the freeway and close to many wineries. We're best western members and received a discount for our stay. I would suggest staying at the Tuscan Bldg...much nicer. Breakfast was very good. Nice selection of food.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor GUest, Thank you for taking the time to write a nice review on our hotel property. We are pleased to see that you enjoyed your stay and the surrounding area. Please do come back and enjoy Healdsburg and the hotel! We look forward to seeing you again. Sarah Krug Senior Sales Manager

"Great find in Wine country"

5
John T, Lewiston 18/09/2016

Were very positively surprised about the whole appearance of the hotel and the grounds. Did not expect this from a BW facility. Great room and great bed. The location was great with respect to easy access upon arrival as well as getting to downtown Healdsburg and to find nearby well known wineries.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Beware of Billing (Rate of Room)"

3
John C, Yorktown, United States 14/09/2016

I was over-charge based on my reservation and it took a little effort to correct the hotel charge. However, each time I was at the front desk I kept hearing the same issue of being over-charge or incorrect billing.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I am sorry you had some billing issues upon departure from our hotel. I am very happy to hear the Manager on Duty was able to go over your bill with you and correct it to your satisfaction. As an experienced traveler, I am sure your realize the prudent traveler reviews their billing statements upon check to ensure all is correct. Many times some extra explanation is needed to our guests, as to what the charges are. In most cases, it is questions regarding government taxes that are separate from the room rate charges. I am sure this is what your over heard standing in our hotel lobby. I can assure you we strive to make sure all our guests accounting is correct prior to departure. Thank you again for taking the time to complete a review. We appreciate your loyalty to our hotel and Best Western. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Wine country sleepover"

3
TheHousens, Rijeka, Croatia 12/09/2016

Solid hotel for a couple of nights of stay when visiting the wine country. Easy to find, located near the highway exit, free parking and other expected amenities. Rooms were large and clean, breakfast was OK. Great location if you have a car, but If you want to leave the rental parked, do bypass taxi service (limited) and use one of the great uber drivers in the area. If you want to walk to downtown Healdsburg, it would take approx 15-20 minutes.

"Dry Creek Inn"

5
John C, Austin, United States 10/09/2016

This is one of the best kept secrets in Healdsburg. Great value, nice property, especially the Tuscan Villa. There are two pools, a large spa, and relatively close to downtown Healdsburg and right on Dry Creek road for easy access to many great wineries.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Recommended!"

5
jelleno11, New York City, New York 10/09/2016

Great location, friendly staff, reasonable prices, comfortable beds and great extras like yoga, free breakfast and evening wine tastings. Lots of places to sit outside and enjoy the beautiful weather. Very close to town and to fabulous wineries.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"A competent perch in a beautiful little town"

4
DJ_Shirley, Edgartown, Massachusetts 09/09/2016

We spent three days here just ahead of the Labor Day weekend. The hotel is a typical California-style arrangement with open walkways and three levels. Rooms are clean but dated with adequate space but a miniscule bathroom. The hotel is convenient to US 101 and is well maintained. It has a beautiful Mediterranean-style courtyard that's open to guests. Breakfast is provided in a large common room that closes promptly at 10 am and offers a variety of options. Breakfast gets crowded and chaotic. Healdsburg is worth walking around. It is a besutiful, well-tended small town, convenient to Sonoma wineries.

"Great Price for Location"

5
MiwaLee, Boulder, Colorado 08/09/2016

The boutique hotels are extremely expensive in Healdsburg so this is a really great alternative! The hotel is beautiful on the inside and exactly what you would expect of a Best Western on the inside -- not amazing but clean and nice. For the average person who wants to do some extraordinary wine tasting in an beautiful town with lots of great shops, this is the perfect option.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a nice review on our hotel property. We are pleased to see that you enjoyed your stay and the surrounding area. Please do come back and enjoy Healdsburg and the hotel! We look forward to seeing you again. Sarah Krug Senior Sales Manager

"Close to town"

3
Vivian A, Mountain View, California 06/09/2016

The Location was good for winery tastings, the town of Healdsburg and if you wanted to go up to the casino. Breakfast was included and access to the rooms was secure. The cost for 2 nights was less than 1 night at the hotels or B&B's in town. Only a little more than a mile out of town. Unfortunately, the air conditioner never worked! It was set at 64 with the fan going all the time on high, yet it was cooler outside at 82 degrees with a breeze. The way the rooms were situated, you couldn't get a breeze through the patio door. The pillows were pretty hard, as was the bed. We left the room for not even 15 min and housecleaning came in, made the bed and put up new towels. I'm sure that's all they did, because we were not gone long enough to actually "clean" the room. With the room being too warm and stuffy, we decided to go for a swim. We went to the smaller pool that was nice and clean with no one in it, but it didn't have a Jacuzzi and it wasn't heated. So we went to the main pool, which was dirty ...... literally, you could see the dirt at the bottom of the pool; the Jacuzzi was even worse. It was all sudsy, which I thought was maybe from someone's bathing suit that detergent didn't get rinsed out of properly, but after just a few minutes in the water, we started to itch and had to get out. The Jacuzzi in our building was chained off. The next morning we went down for our complimentary breakfast, but unless you wanted continental, the rest was pretty sad. The eggs were dry and looked like they came out of machine; the oatmeal was so watery, it wasn't even appealing. Can't say we'll be staying there again any time soon.

"Picture looks better than it really is"

3
LadyViV1, Sunnyvale, California 06/09/2016

Pros: • Location was good for winery tastings and if you wanted to go up to the casino • Breakfast was included • Access to the rooms was secure • The cost for 2 nights was less than 1 night at the hotels or B&B's in town • Only a little more than a mile out of town Cons: • The air conditioner never worked! It was set at 64 and it was cooler outside at 82 degrees with a breeze. The way the rooms were situated, you couldn't get a breeze through the patio door. • The pillows were very hard, as was the bed. • We went to the smaller pool that was nice and clean with no one in it, but no Jacuzzi and it wasn't heated. We went to the main pool, which was dirty; the Jacuzzi there was even worse. It was all sudsy, which I thought was maybe from someone's bathing suit, but after just a few minutes in the water, we started to itch and had to get out. The Jacuzzi in our building was chained off. • Breakfast was served every day until 10:00 am, but unless you wanted continental, the rest was pretty sad. The eggs were dry and looked like they came out of machine; the oatmeal was so watery, it wasn't even appealing. Can't say I'd stay there again.

"Average Hotel with Above Average Rates"

3
Mark M, Healdsburg, United States 06/09/2016

Fairly basic hotel with basice rooms which are clean. Building is very cheaply built thus noise can be a problem from neighbors, the gas station next door and truck traffic on the freeway. Friendly staff with decent basic breakfast. Really no reason to go out of your way to stay at this hotel unless you get a decent rate.

"Business visit "

3
Kapteinwyn, Stellenbosch, South Africa 05/09/2016

Arrived after 23:30 at Hotel. Spacious room with fireplace, clean comfortable. Good night rest, relatively quiet area. The breakfast room is very busy with a lot of movement. Basic selection of pre-cooked foods, could improve here. There is a pool which is a plus. Fitness room is very basic. All in all the hotel is ideally situated for both the business traveller and sightseeing visitors with a lot of nearby attractions.

"Quaint with an Italian Villa feel"

4
VWalk78, Eureka, California 02/09/2016

Our stay was just an overnight visit on the way to SF. Located off the highway, we found this little getaway just what we needed. Greeted by a friendly staff, the property was older but well maintained. Our room was in the Villa Toscana building and had a pretty courtyard view with a calming fountain. The room was clean with a comfortable bed and cozy fireplace. The complimentary breakfast included the usual bacon, sausage, and 'make it yourself' waffles. It got pretty busy, so get there early! The pools were clean and offered two options. Located within a short drive to Coppola Winery, this was a perfect stop. Overall, a nice visit.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to personally thank you for your lovely review on the property as well as the staff. It was our pleasure to serve you!! We are in hopes that you do come and enjoy the property and the staff again. Sarah Krug Senior Sales Manager

"Vacation"

4
User 01/09/2016

This hotel was clean and the staff very friendly. The breakfast area and food were both great. This is an older hotel that has been nicely refurbished. The only issue is the noisy window-type air conditioner. Most hotels have these and We wish they could be replaced with something like forced air.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Good Hotel for the Money"

3
Dallas51, Dallas 30/08/2016

Stayed here for a destination wedding as this was one of the hotels that the bride provided. Hotel is ok. Rooms were very roomy and clean and bed was very comfortable. The hotel provides a continental breakfast each morning with the usual toaster for toast, waffle waker, cereal, bacon, sausage, yogurt, fruit, etc…..certainley nothing you would find in a nicer hotel The grounds and buildings were decorated like an Italian villa. Very nice pools. Property was very well maintained and landscaped. Only issue is that there is no bar in the hotel and the restaurant next door only had wine and beer and was basically a dinner. To get any type of liquor in a restaurant thou have to go into Healdsburg. Only reason stayed here was this was the only hotel available that the brides provided. Hotel was ok.

"Nice hotel for the price "

4
User 29/08/2016

Nice rooms (albeit AC did not work well) with gas fireplace, clean and several nice pool areas gave this hotel a 4, especially when price compared to other hotels. Simple breakfast and wifi is included so no complaints. Near Healdsburg which is a fun town. Would return.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the property. We are pleased to see you enjoyed the hotel and the amenities that are offered. However, we do apologize about the AC unit not working up to par, we will make sure to check all AC's on property. We do look forward to your next stay here with us. Sarah Krug Senior Sales Manager

"efficient"

3
Konagal3, Kailua-Kona, Hawaii 29/08/2016

Really all was smooth and efficient, except for the breakfast craziness. Pillows were dreadful though. Locations good for wine country touring and close to fine dining. Easy access from freeway, quiet location and dog friendly.

"Service, Service, and more Service!"

5
Joan C, Hayward, Wisconsin 26/08/2016

This place was booked with +7 wedding parties. I thought, oh no. WELL, it is great to be wrong! Each and every time I asked a question or needed/wanted "something" the hotel staff was on-it in seconds. I had asked an events coordinator to see if towels could be brought to a hot tub. The staff had the towels there almost faster than I could get back to the tub! and I was NOT a part of the wedding events.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your wonderful review on the property. We are pleased to hear that the staff exceed your expecations. The hotel does strive for excellence in customer service and are pleased to see we are accomplishing that. Please do return and enjoy the hotel and the staff. Sarah Krug Senior Sales Manager

"Older unit, well appointed"

4
Peter Z, Dayton, United States 25/08/2016

Nicely furnished and recently updated. Outside of building unattractive and painted "baby crap" mustard orange and interior walls have no sound proofing. Forced to hear "all" activities in neighboring rooms. Rooms are dark with low voltage lighting. Unable to read a magazine so bring flashlights if you want to read. Water extremely hard and little water pressure in the bath/shower.

"Great stay but not without issues."

3
Larry P, Eagan, Minnesota 24/08/2016

My wife and I stayed at the Best Western – Dry Creek Inn in Healdsburg, CA from August 9th to August 18th, 2016 during our wine country vacation. We chose the newer building called Villa Toscana. Its architecture is the Italian villa style with each room having a view of a center courtyard. The building and rooms are very nicely decorated and kept clean. Each morning there was a complimentary hot breakfast which was very good although very similar in food offerings each day over the entire stay. Our room was quiet and comfortable. Of course like any hotel property not everything was perfect. The doors going into each room where in need of lubrication, i.e. squeaked loudly each time you opened and closed them. The bath towels were one of our biggest issues. They often had large amounts of loose lint in them which ended up everywhere on your body, and I mean everywhere! If they didn't have loose lint they were the consistency of a loofa sponge. This Best Western does not have each guest write down the license number of the vehicle they are driving when checking in. While normally this wouldn't be an issue, if you lose or misplace your keys or remote start fob (OK I did), and someone kindly turns them into the office, there is no way to determine which guest they might belong to. Also, mentioning at the front desk that you have lost or misplaced your keys or remote fob will not cause them to make a mental connection, after someone has already turned in keys or a remote fob, and ask if possibly they are yours. At the time of our checking out no one asked how our stay was which I found unusual especially considering the length of time we were there. Despite these few items we did enjoy our stay, which with a little effort by Best Western, would have been more pleasant.

"BW DRY CREEK INN AN OK PLACE TO STAY ESPECIALLY FOR THOSE ON A BUDGET"

3
donna_d173, SF_California 22/08/2016

My dad and I stayed at the BW Dry Creek Inn on our trip to Healdsburg recently. Our accommodations were ok. We stayed in the older, motel part, not the newer more expensive part of this establishment. Pros and cons are as follows: Pros: -Good free breakfast, access to the nice outdoor lounge area and a fireplace on cool mornings -Great location right off of 101 and Dry Creek Road exit -Great people behind the desk, they were very helpful -Pretty good restaurant right next door when you don't feel like driving to one in town, serving basic comfort foods, sandwiches, chicken, steak, spaghetti, the usual all American fare plus beer and wine -comfortable, if very high off the ground, beds -free morning newspaper -free 24 hour coffee, especially good in the early mornings when it was quite fresh! -wifi was good -ac was on a constant mode that really worked for us with the surrounding air temp CONS: -no bar in tub for seniors to grab onto, slippery surface -quite noisy, could hear phone conversation in next room and in corridor noise was very loud also. Seemed to calm down at night which was good but very noisy during the daytime -bathroom was quite small. Lots of room in sink area, a lot of it seemed a waste of good space -no place to smoke (my dad likes cigars) Lots of cigarette butts by the fire pit, looks like people smoke there although I don't think you are supposed to, maybe after dark? -no room for table in the room. There was a desk and a HUGE chair for sitting, but a table would have been nice. Just not enough room I guess. I found it very hard to find a place to put my things Overall it was a fine place to rest your head at night but nothing special. If you are looking for nicer, and more expensive, accommodations you might try the newer part of the hotel on the other side of the office. I would recommend this hotel for those looking for a place who don't care if it is fancy and just want a basic place to stay at a good price (this is the older motel side, not the newer side).

"Great location, super friendly staff, wonderful town."

5
2013sylvia, Sarasota, Florida 19/08/2016

2 humans and 2 dogs.We stayed for 4 days. Loved Healdsburg. The hotel is located a mile from town. And Big John's Market a block away.. Nice trail to walk the dogs just down the road. Our room was good size and the staff was supper friendly and very accommodating.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for your lovely review on the property. We are all pleased to hear that the two of you and your four legged children, had an enjoyable time. We feel very grateful for the hotels location, as you have mentioned we are located just great to everything around. We do hope to see the four of you again very soon. Sarah Krug Senior Sales Manager

"Wine Country Stopover"

4
User 15/08/2016

Attractive property. Check-in/out personnel appeared disinterested. No information offered about the area. Traditional continental breakfast but expected better given the cost of the room. Breakfast room crowded and noisy. Mattress very comfortable.

"Still Pretty Nice"

4
Paul D, Fresno, California 11/08/2016

This is our fourth time staying at the Dry Creek Inn and they continue do a good job. This is the first time we have stayed in the "old" Siena building and it was very nice. Apparently it was recently remodeled. And given the price difference, we will be staying here again. The rooms in the "new" building have a fireplace and Jacuzzi which we never use, so why pay extra. Breakfast is typical Continental, but eating on the patio somehow makes it special.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for being a wonderful repeat guest at the Dry Creek Inn. We are pleased to hear that we have exceeded your expectations by all means to make you return on numerous occasions. We look forward to your stay with us again! Sarah Krug Senior Sales Manager

"Wonderful! "

5
emily116, Lexington, Kentucky 10/08/2016

Stayed for a family wedding in Napa. Quaint town. Very friendly staff. Clean rooms. 2 pools, well maintained. We had a basic room, but it served our needs. Other family had a suite. Only difference was deep, jetted bathtub/separate shower and balcony.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to write a review on the Dry Creek Inn. We are all pleased to hear that you enjoyed our property and amenities. All of us do hope to see you back for a leisure, relaxing trip! See you soon. Sarah Krug Senior Sales Manager

"Easy acess"

4
Randall R, Blue Rock, United States 03/08/2016

This wasn't my first stay at this hotel but the location off off the freeway and a resturaunt across the parking lot is always a plus. Plenty of parking also. There are also some really nice vineyards within minutes of this hotel!

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review the Dry Creek Inn. We are pleased to hear that you are a returning customer. It is great knowing that we have accomplished our dreams of excellence to get our lovely guests to return. Us here at the Dry Creek Inn very much look forward to your next stay with us. Sarah Krug Senior Sales Manager

"It would be difficult to remember..."

3
gianlucaNY, New York City, New York 31/07/2016

When you spend a night (overpriced!! Because a lack of availability in the area..) is difficult to make it unforgettable...basic level of comfort and cleanliness. Old structure that needs some renovation. Another place (like many others, unfortunately) where the 'free' breakfast is way away from a decent one. Please, do it right or do not do it!

"Very nice big rooms, poor breakfasts"

4
Belle0303, Brooklyn, New York 31/07/2016

My husband and I stayed here while we were in Sonoma for a wedding. The 4 stars are for the rooms which are spacious, have very comfortable beds, nice big bathrooms with jacuzzi tubs and separate showers, TVs, and electric fireplaces. The wifi worked well on the rooms. There are 2 small outdoor pools which are clean and have comfy lounge chairs. The only downside to our experience here was the poor breakfasts. So I recommend getting breakfast elsewhere. The breakfast room becomes a zoo and the food is poor quality.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"Wine Country"

4
User 29/07/2016

Great location for touring the area wineries both in Sonoma and Napa. Near town of Healdsburg for dining and shopping. Full breakfast included. Nice outdoor sitting area, easy parking outside your room.

sarahdci, Director of Sales at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Senior Sales Manager

"As expected!"

4
Hanachu, San Francisco 27/07/2016

After reading a ton of reviews, we booked a Villa Toscana room. While it is definitely not a fancy hotel, it's exactly like you'd expect from a "nicer" Best Western. Spacious rooms, clean beds, nothing terribly wrong. The bathrooms are outdated and small, but fine. Don't expect a 4 or 5 star hotel and you'll be pleased with your stay as we were :) Great location and friendly service. Even a cute courtyard to hang out in if the weather's nice!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, Thank you for taking the time to review our property. We are pleased to hear that you did enjoy your stay from the location to the staff. I do have to agree, the courtyard is a perfect area to relax in while the weather is nice! We do hope to see you back here very soon. Sarah Krug Front Desk Manager

"Good location for wine tasting"

3
Love2travelMama66, Auerbach, Germany 26/07/2016

We were initially disappointed with our room as it didn't look as nice as the ones on the website. The original building is older and needs renovation. Our room with two queens was large enough and clean but faced the busy street. I would only come back if I booked a king room in the newer building which has a courtyard with a jacuzzi and a fireplace. The fire pit was a nice touch. The breakfast is standard and would be economical if you traveled with kids but is nothing special. The hotel staff were polite and courteous. We found the best thing about this hotel is it's location to wineries. Overall, this is an affordable, decent place to stay while visiting Healdsburg and the wine region.

"Great place for the price"

4
Diane D, Orinda, United States 24/07/2016

You can't beet the price in the Healdsburg area. It is one of the better Best Westerns I have ever stayed in. The Villa Toscana building is much nicer then Casa Siena bldg. Only issue I have is that every time I stay there has been some maintenance problem with the bathrooms. The last time the jets in the tub would not turn off and the toilet was difficult to flush. They were able to turn off the jets but not fix the problem. Staff is nice and friendly.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Thank you for bringing to our attention the issues that did arise. We are happy to hear the staff did do what they could to accommodate the issues at hand. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Great Location!"

4
User 24/07/2016

We stayed at the Best Western Dry Creek in order to have a great jumping off place to the Dry Creek and Russian River Valley appellations while not breaking the bank. The inn was convenient for me as a runner, as I was able to access Dry Creek Road and take a nice run past a number of vineyards (Mauritson is a good turnaround point for a 5+ mile run). My wife and I are also walkers, and we were able to walk to downtown restaurants and tasting rooms by accessing the greenway through the park off of Grove Street (just over a one mile walk to most spots - 1.2 to Healdsburg SHED, for example). Our room was very comfortable (my wife is still raving about the bed and how well she slept) and well equipped (coffee maker, hair dryer, closet space in armoire). For us, the wireless connection was tricky, but we figured it out (a quick call to the front desk might have sped that up). The inn provides an adequate serve yourself breakfast similar to what you see at many similar chains (bake your own waffles, eggs premade, sausage, cereals, oatmeal, breads, yogurt, etc.), which is available from 6-10am. The rooms do have outside entrances, and first floor rooms have drive up parking.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"The best Best Western!"

5
5Martini5, Madison, Wisconsin 23/07/2016

Ok, straight to the point. Ask for Room 212. Corner room. Two big windows on two walls. King bed. Quiet--not adjacent to stairs or elevator. Not a huge room but felt like a penthouse, with those big windows. The two pools are both great, liked the non-heated one better. Seemed as if the adults were at that one, the kids/families were in the bigger one. Loved the white shutters on the windows in the rooms, nice change from hotel drapes. Very decent breakfast, if it's not too cool/warm there's seating outside by a fire pit. Ample easy parking, not far from downtown but too far to comfortably walk. Only problem was with AC but if we kept it cranked...and note there's a timer on the AC unit---make sure it's set for the full time so you don't return to your room and it's been off automatically.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It is our goal to exceed guests expectations to the fullest of our ability. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Tourist trap with hidden fees and surly staff"

2
sangredulce, california 23/07/2016

Stayed here during high tourist season. While waiting to check in, several guests were complaining about various room and bill issues, and the staff seemed unable or unwilling to solve any of them. Once the frustrated guests left, they would comment negatively on them and roll their eyes. Definitely not a happy place. Checked in and given a room directly above the event center. Lovely balcony with table that was unfortunately worthless due to freeway noise. No one mentioned any of this to us until we lugged the suitcases up the narrow staircase to the room. We returned to the unhappy check in area to inquire about events and potential noise issues. We were initially told not to worry and dismissed. With some prodding, we eventually convinced someone to get up and check on events for us. They checked the first night only, and told us there was a meeting, but those tended to be quiet. They had to go back to check the hours of the meeting. It seemed like they just wanted us to go away. The bottom right hand side of our room door was bent backwards enough to let in sunlight, as if it had been kicked in at some point in the recent past. Later that night, there was a lot of noise outside the room. Several large groups of loud people had occupied the common area and were drinking. The next day, a different set of folks unloaded a "shade tent" from their truck and took over the entire area at 8am. Breakfast was good, but it was very difficult to get a seat. The room is not big enough to handle all of the guests. When we checked out, I was expecting to just turn in the key, but Best Western had a surprise for us - 70+ dollars in fees and taxes to add to the bill. This included local taxes at 30 a night, and a resort fee (ha ha) and a few other nickel and dime charges. All of the sudden our 200 dollar plus tax room nightly rate had jumped to 300. How nice. The staff was unable to print a copy of the bill for me to see, so they said they would email me a copy. We paid the bill and got our email a few hours later. On the way out the door, someone mentioned the free wine tasting the BW offered. We were surprised to hear about that. There are some nice things about this facility. Although it is located right off the freeway, it is close to the wineries. The room itself, minus the useless balcony, was also nice, and the breakfast was much more than the common carb fest. However, we left this place feeling as though the primary motivation is to maximize the amount of money they can take from each guest, while doing little or nothing to make people feel welcome. We believe that potential guests should know the real cost of the room before reserving, so that they can better judge whether it is truly worth it to stay there. In addition, the staff acted as though they were under siege and seemed unhappy to be there. We stayed at two other places in Sonoma/Mendocino during our trip. One a basic hotel room, the other a very high end suite on a beautiful property. Both were privately owned, and we were treated like welcome guests instead of unwanted pests. When we checked out of these other places, the cost of the room was exactly what was quoted. We stayed at BW because my wife used to stay with them in the past, and remembered the quality and value of her visits. We were both quite surprised and disappointed in our experience here.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you again for completing our in house survey and posting a Trip Advisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry noise coming from our event center last Friday evening disturbed your stay with us. During, the peak summer travel season we do host many special occasions in our event center. Due to the location of the event center, our contract calls for all events to end no later than 9:00pm, in order not to disturb other guests. In speaking with my on site event coordinator who was managing the group that evening, all event guests departed by 9:00pm, as required. With respect to the taxes and fees charged during your stay, these charges are clearly posted on both our properties own web site and at BW.COM, the place you made your reservation. After reading your review, I went online to BW.COM and attempted to make a reservation at my hotel. I found that indeed the room rate along with all taxes and fees are clearly posted, showing the total amount of the stay per night. In fact, the reservation can not be accepted unless a box is checked agreeing to the cost and terms and conditions of the reservation. Therefore, as a seasoned traveler and frequent Trip Advisor reviewer, I am not sure why you were not aware of these additional charges which are standard in the hotel industry. Yes, you are correct we are in the height of the busy tourist season. The Sonoma Wine Country, in particular Healdsburg, are popular tourist spots on weekends and rooms are in high demand during this period. Therefore, room rates in Healdsburg, especially on weekends reflect this high demand. In comparison to the other hotels located in Healdsburg, our hotel offers the best value, as our prices are generally $200- $400 per night lower. Additionally, our hotel offers greater value, for those choosing to stay during the weekdays and in the shoulder and off seasons. Your comments with respect to my Guest Service staff could not be further from the truth. They do a great job and are very happy serving our guests. We have a very happy work environment, and this shown by other Trip Advisor guest reviews who applaud their work efforts. Your opinion is unsubstantiated and certainty one that is in the minority. Once again, thank you for taking the time to participate in our in house survey and writing your review. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn

"A fantastic best Western experience"

3
evilexis, Los Angeles, California 21/07/2016

The rooms were quite nice as far as best westerns go- there was an italien theme throughout the hotel. two pools and multiple hot tubs. the breakfast was however very standard east coast drab- if this hotel could upgrade it a little it would be an amazong place to stay in Healdsburg.

"On Par with the Great European Hotels"

5
John O, Los Angeles, California 20/07/2016

Last year, my wife and I went to Italy and stayed at several wonderful hotels. We were impressed then. I did not expect The Best Western Dry Creek to be as fantastic as it is. No sooner did we arrive when the concierge informed us of free wine pouring from one of the local vineyards. The room was first rate. The pool was large and warm. I was very pleased with our stay.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"This gem is a must-stay!"

5
Noeyyyyy, Phoenix, Arizona 20/07/2016

If you're going to Sonoma Wine country, this gem is a must-stay! Beautiful landscaping, courtyard, fire pit and sparkling pool. The Tuscany style architecture is so charming, I felt like I had left the US. Room was larger than we needed, so that's great, and breakfast included. I have to give my beaming compliments to Sarah Krug for her assistance setting us up with an amazing wine tour. The limo service to exquisite wineries were fantastic. Her recommendations were perfect! We will definitely be staying here again!

"Best Value in Wine Country"

5
Terry B, Visalia, United States 20/07/2016

Staff is superb and accommodations are top notch. Always is a destination for me and my family. Quiet and great for a mid-week get away. Plan on visiting for many years to come as long as the Krugs maintain their current standards and continue to make improvements.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for your wonderful review on the property. We are pleased to hear that you are a continued guest here with us! The hotel would absolutely love to host you and your family in all the years to follow. The Krug Family does plan on making improvements from here on out. It is wonderful you have noticed them throughout the years. We look forward to seeing you again soon. Sarah Krug Front Desk Manager

"Great casual deal in wine country"

4
richartboy, San Francisco, California 20/07/2016

Best rates in a comfortable wine country environment very close to wineries and downtown Healdsburg. Take day trips to Sonoma Coast, Russian River, Alexander & Napa Valley; return home to Healdsburg to relax and dine in style. Great casual deal!

"The event room could be noisy"

2
Satoshi O, Los Angeles, United States 19/07/2016

There was an event room in the Villa Toscana building, and our room was right next to the event room. The walls are thin and you can hear everything that's going on in the event room. One of the nights we've stayed got really loud and we were unable to sleep. The staffs did not inform us about it in advance at check in, and we were so upset by this.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am sorry noise coming from our event center last Saturday evening disturbed your stay with us. During, the peak summer travel season we do host many special occasions in our event center. Due to the location of the event center, our contract calls for all events to end no later than 9:00pm, in order not to disturb other guests. In speaking with my on site event coordinator who was managing the group that evening, all event guests departed by 9:00pm, as required. Once again, I am sorry you were disturbed by this event. We will review your comments and use them as a training tool. We hope you will come back and see us again soon. Sincerely, Aaron Krug President and General Manager Best Western Dry Creek Inn Thank you again for taking the time to complete your review.

"Wonderful stay!"

5
Christopher A, Kinnelon, New Jersey 18/07/2016

We loved the Dry Creek Inn! Stayed in 5 other hotels during this trip to CA. Each one was lacking something. This one had everything we could want. Great location. Clean, nicely decorated rooms. Free breakfast! Two pools. Very pretty outdoor areas. Guest laundry. Fridge in room. Everything was perfect.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Great value and decent location"

4
GfromOxfordMS, Oxford, Mississippi 12/07/2016

This hotel is a very good value. The location is great if you want to drive out to explore any of the nearby valleys. You can walk on a nice little trail to Healdsburg plaza but it is about a mile. I would definitely stay here again. Our room on the 2nd floor of the Tuscan building was very quiet and reasonably comfortable. I was not too impressed with the breakfast thought.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Nice stay in Healdsburg"

4
Ilene G, San Jose, California 12/07/2016

The hotel is in a nice location. Right off the freeway and a mile on a nice walking path into town. The room was nice, king bed and soaker tub. The shower is a little small. Breakfast was fine, though very crowded. They have fire pits and a nice pool area. Probably pretty cheap compared to other area hotels. Healdsburg has great restaurants and a cute downtown area. We had a very nice stay.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"July 7 through 10th, 2016"

5
Ed T, Los Angeles, United States 11/07/2016

We had a good time. The room and bathroom were clean and comfortable. Breakfast was basic but OK. There was what we believe to be a light shaft in the bathroom, which gave light with the electric light off, but couldn't be "turned off" so sleeping in with it didn't work. Minor weirdness.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for you for your review on the property. We are pleased to hear that you did enjoy the rooms and the breakfast. Although, we do regret to see that the skylight in the room did affect your sleep. Please do come back and enjoy the property again on the first floor, as none of those rooms are equipped with a skylight. We look forward to seeing you again! Sarah Krug

"Excellent hotel for value"

5
User 08/07/2016

Nice rooms, pleasant exteriors. Friendly staff. Pool, spa, steam room and sauna. Easy access to Dry Creek Valley wineries and downtown Healdsburg (bring bikes and use bike trail to downtown - ask how to find).

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your lovely review on the property. Myself and the Dry Creek Inn Staff are all very pleased to hear that we have exceeded your expectations in all means, from the staff to the location as well as the hotel grounds. We would like to invite you to come back for another stay to enjoy the property in entirety again. Thank you, Sarah Krug Front Desk Manager

"We had a good time"

5
hiking-har, Berkeley, California 07/07/2016

We were quite pleased with our stay. The room was big, clean, had a refrigerator and coffee maker, and the AC was working fine. The sink area had a lot of space to put down your own things. The bathroom had a good size and the shower was running fine. The wireless internet connection worked fine as well. We had a room in the top floor and even though we did not have any view it was quiet and nobody could walk on top of our room. The Tuscany style architecture gave the place some nice touch and we especially liked the outside sitting area with the open fire place, even though it was warm enough to do without it. The breakfast was ok and better than in many other American hotels but certainly nothing compared to what you would get in Tuscany. The check-in and out were quick and fast and the hotel personnel was very helpful with a recommendation for a restaurant in the downtown area. There is a nice path to downtown and even though the first 200 yards are along the main street you soon escape and can walk along the little creek to downtown which takes about 20 minutes.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

""Winna getaway""

4
valerie1985, florida 05/07/2016

The hotel is a little older, but the room was clean and the staff was helpful. Healdsburg is an adorable village and made an ideal to begin our Sonoma wine tasting experience. We highly recommend that you leave some time in your schedule to enjoy and dine in the town.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Guest, I would like to take this time to personally thank you for your wonderful review on the property. Us here, at The Dry Creek Inn, are very pleased to hear you have enjoyed your stay so wonderfully. It was our pleasure to serve you. We look forward to your next stay with us! Sarah Krug Front Desk Manager

"Poor value, extremely loud, odd flooding bathroom, ants"

2
Amy L, Philadelphia, Pennsylvania 05/07/2016

This was one of our least restful hotel stays in recent memory. It was extremely loud- there must not be much soundproofing. We could hear the conversations of people walking by (as well as the sound of rolling luggage), and we could hear every word of our neighbor's TV. People walking up the stairs near us sounded like a herd of baby elephants. The shutters didn't block out the light from the walkway. We each woke up half a dozen times. The bathroom was odd- ADA accessible, which is nice, but the floor was sloped away from the shower, guaranteeing the formation of a lake after a shower. There were no counters so we used the TV stand outside the bathroom as a makeshift bathroom counter. We also found ants in the bed. Something bit one of us- not sure if it was an ant- hopefully it was an ant and not a bedbug. We asked for another room but we told that the hotel was completely sold out. We know it's a Best Western, and we weren't expecting luxury. But we did expect a reasonable night of rest. Breakfast was extremely uninspiring. Two men almost got in a fight over the waffle maker. At least it was free- we would have been upset if it had cost $10 as the voucher stated. We took an apple and left for town to find food. As final insult, there was a "resort fee". The best part of the hotel is its access to the freeway (very close) as well as proximity to the town center (about 1 mile away). It also had a few nice seating areas, one with a fire pit. Free wifi and a mini-friedge were also nice.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret the noise being generated from other guests, made your stay with us an unpleasant experience. Unfortunately, the location of your room on the ground floor when the hotel is experiencing a sold out evening, does have the opportunity to make it a bit noisy. You also mentioned that you were unable to sleep due to light coming into the room. This comment makes me believe you were unable to find our black out shade located just behind the shutters, which would have provided you the darkness desired to sleep. It also appears from your comments that your room was one of our ADA accessible rooms, which by design are configured totally different from our standard guest rooms. I do realize these rooms can be inconvenient. However, under the Federal ADA we are required to have these type of rooms available to those guests with disabilities. The guest room and bath configuration requirement, limits our ability to install counter space for bathroom amenities. Finally, I am sorry you had problems with ants in both your bathroom and in your bed. That is not an ideal situation and certainty not okay with me. We would be more than happy to look at your hotel bill and offer you some form of compensation for the inconvenience you experienced. Please feel free to contact me at (707) 433-0300, in order to discuss the problems you experienced. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, thank you for taking the time to write your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Tuscan side quite nice"

4
2onvacaton, No. California 04/07/2016

This is a comfortable place with fireplace and giant jetted tub approximately a mile and half from the Healdsburg town square. There are several swimming pools and seating in the courtyard with outdoor fireplace. We stayed for 2 nights during an unusual hot spell. The ceiling height A/C has a remote control that is difficult to figure out... while keeping the room cool it kept cycling on & off. The staff were friendly and the breakfast room is larger than other BW plus it had both indoor and outdoor seating.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Enjoyed our stay!"

5
alilane, Danville, California 02/07/2016

Very much enjoyed our stay. Room decor, amenities and cleanliness were excellent. Staff was friendly and helpful. Breakfast was varied and satisfying (included eggs, bacon/sausage, waffles, cereals, fruit, yogurt) which was a great start before hitting the wineries/breweries. Some a/c issues which we hope might be corrected in their future. FYI, the hotel location is right at the freeway entrance so there is traffic noise. Overall a very enjoyable stay and so close to all the wineries and Healdsburg square.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to take this time to personally thank you for such a lovely review on the hotel property. Us here at The Dry Creek Inn, are pleased to hear that you enjoyed the hotel in every aspect. From the staff, to the rooms, to the grounds of the hotel. Please do come back and enjoy your stay again! I look forward to seeing you. Sarah Krug Front Desk Manager

"Best deal in Healdsburg"

5
traveloo22, san franciso 02/07/2016

We stay here every time we go to or through Healdsburg. Rooms are large and clean, pool is great for an afternoon swim. Front desk is super helpful and friendly. Stay here and spend the money you saved on all the wonderful food and wine the area has to offer!

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, I would like to personally thank you for your lovely review on our property. I am overly pleased to hear that we have exceeded your expectations to the fullest of standards. Please do return and enjoy our property thoroughly again. Have a great day and we look forward to seeing you again. Sarah Krug Front Desk Manager

"Quick get away!"

5
Pacificabun, San Francisco, California 01/07/2016

Lovely stay. This hotel has 2 pools and 3 spa tubs. We stayed in the Tuscan Villa building and the review is based on this building. Had a small balcony to sit and enjoy a glass of wine. Multitude of great eating options as well fancy grocery stores for high end picnic needs.

sarahdci, Front Office Manager at BEST WESTERN Dry Creek Inn, responded to this review
Dear Valued Trip Advisor Guest, Thank you for taking the time to write a lovely review on our property. We are beyond pleased to hear that you enjoyed the hotel amenities as well as the hotel in itself. The hotel strives for excellence and we are happy to know we have accomplished that. Please do come again to enjoy the property more. Sarah Krug Front Desk Manager

"Nice Stay"

4
Donald M, Glendale, United States 01/07/2016

This was a nice hotel in a convenient location. We faced a minor street, so had a little bit of road noise to contend with. The TV stations did not correspond to the TV listing, and some channels were missing, but we didn't really watch TV. Internet worked, but was a little difficult to log on--particularly with Apple devices. Room was comfortable but dated, the bed a little soft for my liking. Breakfast was ordinary but sufficient. Close to highway so traveling was easy, but a 20 minute walk to town center, so a bit isolated for that purpose. All-in-all a good hotel for a fair price.

"very nice"

4
Eileen E, Teaneck, New Jersey 29/06/2016

Although I thought it was a bit pricey to stay in a chain hotel, the hotel was lovely, clean and the reception desk was competent in giving suggestions for eating in Healdsburg. I think that the area does not call for this kind of high price chain hotel.

"Did not have a good stay"

1
Jay T, San Francisco, United States 26/06/2016

I would recommend looking elsewhere if you are visiting Healdsburg. For $300 a night, I was expecting a lot more. Our room did not have working AC (95 during the day and 80 or so at night) and no movie channels. Only half of the hotel has amenities. The "hot" tub is the same temp as the pool. Also, the wifi connection was less than one bar and I had to use my hot spot the whole time. Pretty much everything sucked. I wouldn't pay $50 to stay here, but being in wine country they charge 6 times that. Not even close to worth it.

aarondci, Owner at BEST WESTERN Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest: Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry you had problems with the air conditioning in your guest room. During, the extended heat wave we are experiencing, many of are units are running at or beyond capacity. Thus, not functioning properly. Being, this is not the most comfortable situation for our guests. We have been offering compensation for those guests experiencing problems with the air conditioning unit. We would be more than happy to look at your hotel bill and offer you some form of compensation for the inconvenience you experienced with the malfunctioning air conditioning unit. If you were unable to discuss this problem at the time of check out with the Manger on Duty. Please feel free to contact me at (707) 433-0300, in order to discuss the problems you experienced. It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, thank you for taking the time to write your review. Sincerely, Aaron S. Krug President and General Manager BEST WESTERN Dry Creek Inn

"Wine country weekend"

3