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Best Western Hotel Merrimack Valley, Haverhill

3.5/5  - basé sur 472 notations.
401 Lowell Avenue, 01832-3683, Haverhill, United States - See map

Stay at this 100% non-smoking Haverhill, Massachusetts hotel situated near such Boston area attractions as Fenway Park, the New England Aquarium, Historic Downtown Newburyport and Icenter. Welcome to the Best Western Merrimack Valley, located off Interstate 495 in Haverhill, Massachusetts. This Merrimack Valley area hotel is conveniently close to Canobie Lake Park, the Salisbury State Reservation, Hampton Beach and the Salem Witch Museums. The Best Western Merrimack Valley offers spaciously appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television with HBO® and free high-speed Internet access. This New England hotel serves a complimentary breakfast each morning. Additional amenities include a fitness center, an indoor heated swimming pool, hot tub, guest laundry and full business services. Pets are welcome. This Haverhill hotel is close to many area attractions including the Budweiser® Brewery, New Hampshire and Northern Massachusetts ski areas, the Strawbery Banke Museum in Portsmouth, and the USS Constitution in Charlestown. Guests will also be close to attractions such as Merrimack College, the University of Massachusetts Lowell Campus, the Freedom Trail and the Boston Science Museum. Corporate travelers will appreciate convenient access to the Ward Hill Business Park, Osgood Landing, Raytheon and Cisco Systems. For superior customer service and a convenient New England location, make a reservation at the Best Western Merrimack Valley today! Must be 21 with a valid ID and credit card to stay.

Best Western

Hotel Merrimack Valley

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 472 guest reviews
NOTE ISSUED
Excellent
124
Very Good
150
Average
91
Poor
58
Terrible
49
REFER TO NOTICE
Business Business
68
Couples Couples
106
Family Family
207
Friends getaway Friends getaway
35
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Just Can't Do It Again"

2
01/07/2018

This is our second year in a row I selected this hotel. These stays are used just to get a early start to our vacation on coastal Maine. First stay I would consider nearly average and thought I'd give it a 2nd chance this year. Front desk was quick and helpful. Now parking was ridiculous. First off, not nearly enough handicap parking anywhere at all. We used what they called the “A” side door. Minimal parking on the left side but did have 1 handicap space. My big concern was the truck that took up 3 plus spaces to my left. Didn't want my car backed into. Not the way I'd want to start a vacation. Hallways were filled with muggy humid hot air from the pool. Bedroom was very dark and dingy with one wall light not functioning at all and only one wash cloth was left for us to use. Nearly break your back trying to sit on very low toilet seat. We did have 4 half size pillows to use. Really? Come on. You should be doing better than that. We brought family members with use and are we were embarrassed for them to see and experience our choice and to experience the same complaints in their room. Needless to say, we will be visiting the only other hotel in town. For the price of a Big Mac more than what I paid at BW's price for the night, it would be worth paying for 2 Big Macs more to stay somewhere else. Sorry but I suggest staying somewhere else. FYI Room 237 June 28, 2018.

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Hello, I am very sorry that you did not enjoy your stay this year. We wanted to let you know we have a renovation coming up soon and will be adding more parking spots along with décor updates. Until then we will make sure to monitor trucks parking, we do have truck parking across the road to make sure to free up parking on site. We really hope that you will give us another chance in the future and this did not ruin your experience for our hotel. Thank you for your feedback, Best Western Merrimack Valley

"Nice getaway"

4
30/06/2018

This hotel was really nice for the price we paid for 2 nights was a great little getaway for the family went swimming for two days at the pool and hot tub the kids loved it and breakfast was really good would recommend it

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Hello, Thank you very much for staying with us. I am very glad to see you enjoyed our free breakfast and free use of the indoor pool and hot tub. we hope you and the kids come back again soon. Best regards, Manager of Best Western Merrimack Valley

"On the low end of average"

3
14/06/2018

I had a bad vibe about this place from the start. Dodgy characters lounging around midday, dark hot halls, dark room, and a vague look of neglect. My actual experience proved to be a bit better than the first impression. Everything was functional in the room and the service I received from the front desk was flawless and friendly. Still, I don't think I'd stay here again; there's a Hampton Inn across the street and I'd try that the next time.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, I'm very sorry that you had a bad vibe during your stay. We appreciate your great comment about cleanliness, working amenities and wonderful staff. We are going to be starting a renovation soon that will address the hall ways and older décor. We hope you give us another chance to surpass your expectaions. Best regads,

"Very accommodating, tub and great price"

5
11/06/2018

Returning from work in Amherst, N.H.,we found this hard-to-find hotel. Second floor room (300,s) great slanted ceiling. Good WiFi, as you see. Tough traffic intersection, but be patient. Our last BW was the Royal Oak in Dorchester UK, so we are fans.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, Thank you for your continued stays with Best Western and most of all thank you for choosing Best Western Merrimack Valley. We are pleased you enjoyed your open ceiling room at a great rate. We hope to see you again in the future. Best regards,

"I like this place"

4
30/05/2018

We were a group of more than 60 people and they treated us very well. The breakfast is great, delicious and varied. I would stay again. It has a Mall in front, a gas station and two pharmacies that was very useful for everyone.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Eleanor, Thank you very much for your review. We were very pleased to host your group and happy that you all loved your stay! We hope you can come back again next year. Best regards, Michelle

"Horribly noisy, no sleep"

2
23/05/2018

Doors slamming all through the night. Out off towels both for room and frigid pool pool not unlocked two mornings in a row, and no evidence of water circulation. Coffee machine not in service in breakfast area, and customer broke keurig in lobby, which was not immediately replaced. Noise and partying in rooms with slamming doors unbearable Did take my dog and ample area for taking her out

kspaulding, Manager at Best Western Merrimack Valley, responded to this review
Nancy, we're so sorry that your stay was not up to your standard. We do try very hard to make sure our guests have a pleasant time - and we clearly missed the mark during your stay. Your comments will be used to help train our staff to make sure the guest experience is improved. We appreciate the feedback, and hope that you will come back to visit us again once our renovations are complete at the end of this year. We look forward to seeing you again soon!

"Best Western Haverhill, MA review"

2
20/05/2018

Worst Best Western my wife & I ever stayed in. The hotel needs an update-room was very small and reeked of cigarettes. We wanted to use the pool in the evening but noticed the water was not being circulated/filtered; the desk clerk said she knows nothing about that as she was new. Noticed that some sketchy people were staying there and dope was being smoked out in view on the hotel side. The AC in the wall kept going on and off all night making it difficult to sleep. Grounds keeping appeared non existent. On he plus side, breakfast was very good and the front desk personnel were very pleasant.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, I am sorry you and your wife did not enjoy your stay. Please accept my apologies on behalf of the entire staff. You would be pleased to know that we do have a renovation coming by end of the year and it will address most of your concerns listed above. I hope you will give us another chance in the future.

"Haverhill BW stay"

5
13/05/2018

Our stay at the Haverhill BestWestern was great large spacious room HOT shower massage comfortable bed great breakfast very friendly and helpful staff just can't say enough about our stay at the Haverhill Mass BW

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for your stay at Best Western Merrimack Valley. We are very pleased you enjoyed your spacious room with a hot shower massage and our amazing staff. We hope to see you again soon.

"Wedding in Haverill"

4
30/04/2018

This hotel was conveniently located near Haverhill where we had a wedding. The beds were very comfortable, the breakfast complete, and the location ideal. There was gas and a grocery store across the street. The highway was easy access. The pool looked nice, although we didn't get a chance to swim. I would stay here again.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Janet, Thank you very much for choosing our hotel in Haverhill for your wedding rooms. We appreciate your business and are very glad you enjoyed your stay so much. We hope you come back again, maybe next time it will be for a baby shower! Thanks again.

"Comfortable, decent value, good location ... but sketchy neighborhood."

3
29/04/2018

Got a fairly decent rate and the location was convenient. Most things were fine for my stay ... except for a broken window (with a very noisy expressway out the back) and very tired breakfast items. Neighborhood was sketchy (and I could have used a little better advice from the front desk).

kspaulding, Manager at Best Western Merrimack Valley, responded to this review
Dear Joooles_m, We're sorry you didn't have a great time with us! We try to make sure all of our guests leave happy, but clearly we missed the mark during your stay. Service and satisfaction are of the utmost importance to us, so we hope you'll be sure to come back and give us another try during your next trip to our neck of the woods!

"Good hotel for the price. "

4
23/04/2018

We stayed here for one night recently and would stay again if we are in the area again. The checkin was pleasant and quick. The room while it could use some cosmetic fixes was perfectly fine and checked off all the boxes of what we would need. Beds were comfortable. Pool area was overrun by teenage boys at the time so didn't go in there. The breakfast was included and well worth it. Waffles, sausage, eggs, toast,bagels and pretty much all standard offerings. Checkout was a breeze.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Kim, Thank you for choosing our hotel while in our area. We appreciate you staying with us and glad to hear your enjoyed your stay along with the plentiful complimentary breakfast. We hope to see you again next time you are in our area. Best regards,

"Please put some $$ into maintaining the property"

2
16/04/2018

The hotel room was very much in need of refurbishment. The wallpaper was peeling, the ceiling tiles chipped and dislodged. The bathroom counter was all chipped and peeling. The room had a mildew, pet odor to it. The door also rattled when people walked by. The hotel also allows pets, beware if you have allergies.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Sylvia, Thank you for staying with us and leaving your feedback about your stay. I am sorry you had some issues with our hotel and please note that we do have a major renovation coming this year. We hope you give us another chance in the future to make this all right. Best regards, Sales Manager

"Nice people, not so nice facility"

3
08/04/2018

Despite having a great staff, I'm surprised this property is still in the Best Western franchise, as the building is so run down. Peeling paint and noisy hallways do not a pleasant stay make. The breakfast was great and the people serving went out of their way to make us happy. I can't speak to the pool or exercise room, as we used neither.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Kenneth, Thank you for staying with us and leaving your comments about your stay. I am very sorry you did not have a pleasant stay due to noisy hallways and peeling paint. We will certainly be more vigilant on making sure guest keep noise down in hallways and we will be repainting soon. Thanks again and we hope to see you again. Best Regards, Director of Sales

"Gave us the wrong room"

2
06/04/2018

The first floor is actually the basement. What this breaks down to is several hallways that reek of cigarette and marijuana. Now if I were still in college, this wouldn't have bothered me as much. However, we were traveling with a six year old. First we went on a long walk down several hallways— okay. Then we get to our room, the key doesn't work and a dog starts barking. After re-checking our paper key envelope that read “153” and a quick phone call, we arrived at our correct room. So far it is decent. The sheets are clean. However, it does not have a balcony/patio as requested. I really hope they actually change the sheets when we leave because I was just in the Bahamas, got burnt and now I'm peeling like a chameleon. As I have been in my room approximately 35 minutes, this review may be subject to change.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, Thank you for your stay and your review. I hope once you got settled into your clean room with the nice crisp clean sheets that your review changed a bit. However, I am terribly sorry about not accommodating you with a balcony and the smell in the halls. We have very few balconies and they are only on the top floor. We hope that you will give us another change in the future.

"Staff Terrific. Hotel is average"

3
05/03/2018

This hotel is very large and sprawled out. We found it hard to get oriented. The pool and hot tub are open late and the area was clean. The hotel was full. The breakfast area was small for the number of people and it got pretty chaotic. Things ran out and were not replaced in a tmely manner. I think the hotel has expanded without expanding the common areas. We were tired when we arrived form NY. The desk clerk was outstanding, patient and informative. The check out clerk was also good. We were recognised as Reward members which was nice. The location is good for us as we return to Maine so we will probably stay here again.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you so much for your stay on your return to Maine. We are glad to hear that you might stay here again on your next trip and we urge you to do so. We greatly apologize for the space issues and hotel layout, its something we are aware of and try to find ways to excel with customer service in hopes guests will overlook building layout. However, we do have a major renovation coming soon that will address layout and space issues. Thanks again for staying and we hope to see you again.

"Stay in February"

4
05/02/2018

My two adult kids and I stayed here and were impressed with the Staff at this Best Western. They were very quick to provide us with the extra towels I requested even though I said no hurry. I would recommend this hotel to my friends.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us this winter. We are pleased we were able to accomadate you and your adult kids so quickly and appreciate your feedback. Thanks again!

"Not bad defiantly needs to be updated"

3
02/01/2018

Rooms have water damage, wallpaper peeling off the walls, pool area needs to fixed slippery when wet, the smell in the hallway was nasty, friendly staff, pool was clean just needs floor fixed, and hot tub water was nasty looking

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us and providing your feedback. We will make sure to address those items you mentioned immidietly. Thanks again.

"December 2017"

5
31/12/2017

Enjoyed my stay, would recommend this hotel to any one. Staff more then friendly, clean, pool and hot tub and working. Internet was ok, and usable Evening manger was more then friendly ensuring everyone's stay was good.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you very much for staying with us! We appreciate your business and your lovely review. We hope to see you again in 2018!

"Excellent choice for a budget hotel"

5
20/12/2017

Top-notch staff. Rooms exactly as pictured online with a sofa in the king bed room. Sheets are basic quality but there are plenty of pillows and a duvet cover. They offered several egg and meat choices at breakfast along with pancakes, cereals, fruit and yogurt. We'd definitely stay here again.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for your lovely 5 star review. We greatly appricarte you staying with us and glad you enjoyed our pletyful complimentary breakfast. We hope to see you again soon.

"OK for some, just not me."

2
29/11/2017

Good: Clean Linens, Hot Breakfast, Nice TV, Hot Tub and nice pool. Nice Staff. Good Price. Bad: Bubbling Wall Paper, Mismatched Furniture, Fruit Flies in Coffee Station in Lobby and Hot Breakfast Area. Dirty Kitchen area (Fridge needs deep Cleaning) Rooms need deep cleaning. Broken Light fixture in room. Poorly patched wallpaper in room, Hard to get luggage cart to car due to steps. May be difficult for some handicapped guests. Had reservation for 4 nights, Moved to Hampton in after 1st night.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for your feedback on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We greatly appreciate your detailed feedback. We are in the process of addressing most of the concerns you mentioned with a renovation coming this spring. Other feedback like fruit flies and room specific fixes were addressed, as soon as, we received the feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"We stayed one night and cancelled the remaining nights "

2
27/11/2017

We were going to stay 4 nights but only stayed one. We found another hotel nearby. While it was fairly clean as for the bathroom and carpet, the wall paper in our room was bubbling in numerous places and it was quite dank. There is likely an issue with excess moisture in the room-maybe due to the air Conditioner use over time and not enough dehumidification. The decor was dark and the room a bit out dated. For the price, we were able to stay in another location with a cleaner sharper feel and well kept. When owners take pride in their business, they will be even more successful with positive ratings which will improve their return on investment. We were happy with the front office ladies. They were very sweet even with our concerns.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us. We are very sorry that you felt the décor was outdated. We do have a renovation planned that will address this. We hope you are able to give us another chance in the future.

"Best Western"

5
20/11/2017

Had a great stay. Everything was in good order. Staff very friendly. Especially enjoyed the Jacuzzi and pool. Had a great time with my three daughters in the Jacuzzi. Breakfast was well organized and satisfactory.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello John, Thank you for your wonderful feedback on your stay at Best Western Merrimack Valley. I am very pleased you were able to enjoy our indoor pool and hot tub along with our hot free breakfast during your stay. We hope that you are able to come back again soon. Best Regards, Director of Sales

"Suite could be awesome with some easy changes"

4
11/11/2017

I loved this suite but it has some major problems. The rugs and upholstered furniture needed cleaning. With very little attention this could be wonderful. I'd love to stay again if some small changes were made.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying at Best Western Merrimack Valley in our upgraded suite. I am sorry you did not find it in mint condition and I will personally take a look and see what we can do to fix that. We hope that you come back again soon. Thanks again.

"Don't stay here"

1
03/11/2017

Tv did not work was blamed on the rain even though it was sunny out. Power went out and no back up lights in the halls only light sticks taped to the walls no hot water while the power was off. Would not suggest anyone stay here

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
I am very sorry that you did not enjoy your stay. While you were here we had a major wind storm that took out the entire town and surrounding towns power. We did our best to manage the property with the city wide power outage. We hope that you will give us another chance in the future.

"The team at this hotel goes the extra mile in service..."

4
03/11/2017

A local storm knocked out the power for a lot of the Boston area. In spite of this, the team at this hotel went the extra mile to do everything they could to make your stay as comfortable as possible.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you very much for your feedback. We are very sorry that you got caught up in that wind storm while in the Boston area. We greatly appreciate your kind review about our team. We hope next time you are in our area, you don't have such crazy weather and come join us again.

"Fair and Friendly"

4
02/11/2017

This was an older Best Western. However, it was clean and the staff was very friendly and accommodating. It was also fairly priced. If you are looking for a moderately priced hotel with easy access to Haverhill and surrounding areas, this is a good choice. I stayed there with my aging parent and it was easy for her to get around. The one amenity we really used was the washer and dryer. It was inexpensive to wash and dry our clothes and there was no wait to do so.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you so much for your stay and your feedback. I am glad you enjoyed the amenities like free breakfast and laundry. We look forward to you coming back again.

"Love this place!"

5
31/10/2017

I stayed there for my birthday and everything was great from check in to check out! I work for Best Western as well and I have to say Tyler and Iliana (front desk agents) were fantastic! I will be back!

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Happy Birthday. Thank you so much for celebrating at our hotel. We look forward to seeing you again on your next special occasion.

"Best Western Haverhill"

5
30/10/2017

The staff was extremely friendly and gave service with a smile and the room was really nice with fridge. The bed was quite comfortable as well. The wireless internet was quite fast. The location was close enough for my business in Lawrence

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us while working in the Lawrence area. We are very pleased to read you enjoyed our service with a smile along with our spacious rooms. We hope to see you again next time you have business in Lawrence.

"Great staff "

4
29/10/2017

The rooms were clean and the staff was very accommodating to our large family. Breakfast was ok (rather boring and lacking flavor) the pancake maker was broken for the 2days were there . Despite these few issues the pool was excellent and guest services were top of the line. I would recommend this place to anyone looking for a reasonable room and great service.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying at Best Western, we appreciate your nice comments about the staff. Please accept our apologies for the pancake maker being down, we had a part break last minute and it was on back order. However, we now have an extra one on hand to prevent future outages. Thanks again and we hope to see you again at our hotel.

"i had no issues here"

4
25/10/2017

this is my second time here. actually looks a bit better. check in went quick. the layout can be a challenge for some and if way in the back its a hike to the front. we were more towards the front this time. the room was nice size and clean. can see wallpaper getting ready to peel up in spots. nothing major. was a big screen tv. a fair amount of stations.everyone seemed nice. they did service all rooms in my section both days. both days we stayed. hotel was pretty much full. heard a little hallway noise. no commotions, no kids running around. was pretty much quiet. grounds were clean. pool area was nice size. pool water seemed a little chilly. hot tub was nice. just steps in it are not even. have a grip on the railing. last step a doosey. NOTE# the traffic there at rush hour is heavy. if you come up 495 north. at end of ramp your suppose to go left, at rush hour. stay right. at light make a right into walgreens. make a u turn a go straight across light and hotel right there on the left.instead of getting aggravated in traffic.theres a few stores in area. 3 drugs stores and a convince store right by the hotel. within a 1/2 hour to the box stores and restaurants. as for prices we got a exceptional rate on a pkg. deal on an internet site. they have a CDL rate if you ask and have one.basically do your homework. overall was a nice stay. would stay there again.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us again. We appreciate your loyalty to our hotel. Also we would like to give you a big thank you for your detailed feedback, we will make sure to look into the items you mentioned. We hope that you are able to come back again on your next trip though our area.

"Keep driving, do not stop!!!"

1
21/10/2017

Cost 144.77 with tax, should have been 44.00. Tiny room, like a motel on side of road! Dirty and super old!! No elevator!! Room was on third floor!! If traveling south go ten more miles and have your pick of lots of better places to stay!!! Barb H.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for leaving your feedback about your stay. I apologize you felt the room was small for the price paid. In the future, we do have larger rooms available (rooms with two queen beds) that are more spacious. Also, our D building has an elevator. I hope you are able to give us another chance in the future.

"Paula"

5
17/10/2017

We stayed here for a weekend visiting friends the room was great very clean and fresh great housekeeping crew. Very friendly staff easy access from 495 shopping and restaurants near by had a wonderful weekend

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Paula, Thank you very much for choosing Best Western while visiting friends. We are pleased you enjoyed our spacious and clean rooms during your stay. We hope that you can come back again for another visit in the future. Best regards, DOS

"Great hotel Great employees"

5
13/10/2017

My stay been pleasing. I felt as if I was at home( gym, pool, breakfast, etc.) I like to feel at home when I'm away from from home. Best Western in Haverhill made me feel at home a lot. thanks and I appreciate the services.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Wow, thank you for your review. This is exactly what we try to make our hotel feel like "a home away from home". Thank you so much for staying with us, we look forward to you coming back.

"Worst hotel"

1
08/10/2017

So we stayed here for a soccer tournament and paid way to much money for the quality of this hotel. Rooms were musty and moldy and dirty and outdated! The smell of marijuana was over whelming on the first floor. Don't waste your money

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Please accept my apologies. I am very sorry that you did not enjoy your stay. We hope you are able to give us another chance in the future.

"Musty rooms and outdated property"

2
07/10/2017

Take my advice and stay elsewhere. While the rooms are spacious, they smell of mold and mildew. This is just a rundown property. Breakfast was definitely not up to par with limited seating area. Don't bother stopping.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying and leaving your feedback about your stay. We Apologize that you found our property to be rundown. Please know that we do have a renovation coming up that will update the look of the property. We hope that you come back again to give us another chance.

"Musty smell, damp feel"

3
07/10/2017

As soon as I walked into the hall I could barely breathe for the musty smell. Our room was worse and it felt damp on the floor and bedding. I stuck a car air freshener in the a.c. vents hoping that would help and it did a little. Definitely won't stay here again if I can help it.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, Please accept my apologies for the smell. We will certainly take a look at the area you stayed in and address this for the next guest. I hope that you are able to come back in the future. Best Regards, Director of Sales

"A good hotel"

3
06/10/2017

This hotel has improved since my last stay there 2 years ago, understand it is under new management so I guess that is the difference. It is a good value for the money but could use some improvements, rooms need to be freshened up and updated. The breakfast room should be relocated, stairs involved to get there, no elevator available, laundry need to be available on every floor. Overall though ok hotel.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us again. We are pleased you enjoyed your stay and appreciate your feed back. We would like you to know that we do have a renovation pending that will update the look of the hotel as well as have an elevator to all rooms. We look forward to you coming back! Thanks again.

"Barnstormers Concert"

4
01/10/2017

Hotel appeared somewhat dated. Service was very good and breakfast was very good. Distance to venue in Groveland was at times difficult due to construction and town fair. Enjoyed a side trip to other areas during our stet.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us while attending the Barnstormers concert in Groveland. We are glad you stayed with us at Best Western and had a chance to enjoy our hotel with free breakfast. We hope you get a chance to visit us again in the future.

"Havershill Best Western"

1
14/09/2017

Poor customer service and friendliness. All staff needs more training including management. All team members need to be trained on policy of this franchise to be able to promote, follow, and enforce them the same way every time and every one gives the same way every time.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
I am very sorry that you felt we had poor customer service skills. Our staff has all taken property requirements for the position. Please feel free to reach out to management direcly by calling the business number, if you would like to discuss the situation in more detail.

"hotel stay"

4
14/09/2017

good rate, older decor could use an update..breakfast did not have a waffle machine like other BW's we have stayed at..was given a coupon for staying at best western before which was a plus..front desk people were very helpful about routes to and from destination..and for churches in the local area

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Robert, Thank you for staying at Best Western Merrimack Valley. Thank you for leaving your feedback about your stay. We switched to the pancake machine about a year ago, we were having trouble with guests not treating it properly. We find that people love the switch but still miss the waffles. We appreciate you staying and we hope to see you again in the future. Thank you, Michelle

"Never again"

1
13/09/2017

Will not recommend - not clean - broken toilet with no help from hotel staff. Housekeeping quite poor room not cleaned fully. Billed for a free night with no response when i left a message to clear it up.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
I am sorry that you did not have a good stay and you had trouble with billing. Please feel free to reach out to our management staff directly if it was not fixed properly, so we can make sure that happens. Best regards, Michelle

"This hotel has wonderful staff."

3
09/09/2017

We were not excited about the overall appearance of this hotel, it is way overdue for a cosmetic overhaul! However, the staff were fantastic and the location was great too. We also enjoyed our continental breakfast; it was more than we had expected. I would recommend this if you are looking for value.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us at the Best Western Merrimack Valley. We are very pleased you enjoyed your stay and found great value in our hotel. We hope you will come back and visit again.

"Our second time"

4
01/09/2017

This is our second time visiting this hotel in two years. It was the price and location that brought us here the first time and the amenities and staff gave us reason to come back the second time. The hotel decor is dated but it is due to have a renovation I am told. Breakfast is tasty and good choices, Internet works very well. Very close to things families like to do such as visit Canobie Lake Park, go to Hampton Beach or even take a trip into Boston. There is even a decent strip mall across the street.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you very much for coming back this year and trusting us enough to bring your family along. We appreciate you staying with us again and are pleased that you enjoyed your stay. We hope that by your next summer stay our renovations will be completed! Please feel free to reach out to me directly next time you are in our area. Best regards, Michelle

"Poor room but good location"

3
31/08/2017

Room is outdated...breakfast is average...beds are hard.....pillows are small...mold in bathroom...but location is good and staff are decent. Fine to just sleep and have breakfast and leave hotel for the day

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, thank you for your feedback. We would like to take a look at your room if you could reach out to us directly with the room number. We want to make sure to fix the bathroom issue prior to the next guests stay. Thank you again and please accept my apology from the entire staff about the bathroom. Best regards, Michelle

"welfare motel"

1
27/08/2017

There seemed to be more welfare clients than travellers staying at the hotel. They filled the tiny breakfast room, so it was difficult to find a place to sit. They lounged at the motel entrances smoking. The clerk who checked me out was clueless and was unable to apply the discount I had received on email. There was a large courtyard, overgrown with weeds, where I became trapped because none of the many doors to it could be entered from the outside.

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Hello, I am very sorry you did not enjoy your stay at our hotel. We are not a welfare hotel and only accept paying customers with a valid license and credit card. Our courtyard does have a sign on each door stating that it is not an exit and the door will lock behind you, to prevent guests from going outside to the courtyard. This area is meant to look out at and keep the sound to the rooms quite and tranquil. We hope that you can give us another chance in the future to make your stay exceptional. Kind Regards, Sales Manager

"Haverhill 2017"

1
24/08/2017

Overall quality of breakfast foods was poor. Landscaping had a bit to be desired for the price of the rooms. Breakfast area was very tight for space. Although the rooms were ok, I feel that the price was a bit steep for what the hotel offered.

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Thank you for your feedback on your stay. We are very sorry we did not meet expecations for the price paid. We hope you will give us another chance in the future.

"Great rooms"

5
17/08/2017

Our bus tour spent one night here. The layout of the hotel is confusing at first but can be navigated after a bit of practice. Rooms were large with comfy beds, fresh sheets and soft towels. Breakfast was usual eggs, breads, cereals served with attentive staff member.

"nice location but hotel is in poor shape"

2
15/08/2017

traveling up north and chose this hotel because of convenience and I wasn't willing to pay $250 per night because of it's the middle of summer. I chose something that I thought would be nice for the kids: indoor pool and free breakfast. as soon as I arrived my heart sank... the hotel look like a motel and that wasn't the look I was going for.. needless to say, I already prepaid for my 4 nights, so I was stuck. the front desk staff were nice, free breakfast was good, but owner should really upgrade and update this hotel...

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us. I am glad we were able to provide you with a reasonable summer rate. However, I am very sorry about the dated look. Please note that we have a renovation scheduled slated for the end of the year. I hope you give us another chance once renovated.

"Been here multiple times"

4
12/08/2017

This hotel is located right across from Market Basket which is very convenient and it's not to far from Salisbury and Hampton Beach. It's not the fanciest but it's definitely worth what you pay. All staff we encountered were very friendly, the breakfast was very good and the kids enjoyed the hot tub and pool. We had an issue with noisy neighbors and were promptly given a new (and better) room without issue!

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying at Best Western Merrimack Valley while visiting the seacoast. We are very pleased you found our hotel convenient and enjoyed our pool/hottub and free breakfast. Please come back again next time you are in our area.

"The Best of the Best Western"

5
10/08/2017

So friendly,very knowledgeable,all around pleasure. We stayed because of a location of a wedding we attended. Easy to get to off the highway and easy entrance all around. We will be using this location again come next summer.....

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you so much! We all look forward to seeing you again next summer.

"It was ok"

3
09/08/2017

I stayed here one night on business. I was not impressed. When you pay 150 for a night, you expect more than you can find, or at least better done, than the $90 place. They did have a pool and hot tub, however I wasn't able to engage due to evening conference and it was closed when I got back (normal, most close by 10). But the set up for ice is a ways away, the vending area's are all over with different things in different places, the bed was hard (some may like it very firm) I'm not one. The customer service at the desk was very good, they were nice, friendly, and even got me in a bit early. I was out late for conference and slept in, woken to the maid trying to come in at 855am. It wasn't like I was there a few days and may need service. There were goods, loved the size of the room, the couch and desk with the king bed was nice and the fridge and coffee in room, along with 2 waters was great, and the location off the highway is also a plus. Overall, just not worth the cost at the place.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, Thank you for your detailed review. We appreciate your feedback and are happy that you listed what you did like, as well as, the negatives. We try to keep our prices competitive for our area. They tend to be higher in the summer since it is busier and lower in the winter. We hope that you give us another chance to accommodate you in the future. Best regards, Director of Sales

"Overnight comfortable stay "

4
06/08/2017

We did a stop over on our road trip. The room was so comfortable with a refrigerator and great TV channels including TCM. They have free wifi. We got a rollaway bed for our kid. The bathroom is clean and good shower. There is plenty of parking. Be ready to climb stairs with your luggage. Try to get a Lower floor. There is breakfast in the morning. Eggs, bacon and pancakes. The dinning area is a little small and smelly but you can take the food upstairs.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, Thank you for stopping over off 495 on your road trip. We are pleased you ended up at Best Western Merrimack Valley. We appreciate your lovely comments about the plentiful breakfast that can be eaten in the breakfast room or in the comfort of your own room. We are in the process of planning a remodel that does include an elevator for all rooms. Thank you again for your stay.

"August in Haverhill"

5
04/08/2017

Very nice hotel, location is outside of Boston but that is what we wanted. It is located next to the Hightway but by the river away from highway and noise. Room nice and large, lady at front desk very nice and helpful. Would stay here again.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Wonderful! Thank you for staying with us while visiting Boston. We appreciate your stay and your wonderful feedback. Please come back again and visist.

"Good facilities "

5
26/07/2017

Stayed here for a short visit to Boston as it was about an hours drive. The facilities were very good and include swimming pool. Clean and comfortable room. Good continental breakfast. Convenient as Restaurant very near. Staff were very friendly. Cookies on the front desk.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying in Haverhill, just North of Boston while you were visiting. We thank you for choosing Best Western and are pleased you had a lovely stay. We hope to see you again.

"Inexpensive, good for a one nighter"

3
24/07/2017

I was given this hotel to stay one night by a friend who resides nearby. Upon arriving it was apparent that the property is in the seedier part of town. The building requires maintenance, updating, and cleaning. Check-in was uneventful and the agent was congenial. The room was clean, the beds comfortable, bathroom very clean. The room needed updated decorating. It was just old. Not dirty. There is a pool of which I didn't use but was being used by many. The hotel provides a free breakfast which is the usual: cereal, scrambled eggs, bread, muffins, juice, honey, bagels, etc. The food was good, fresh, and plentiful. There are about 10 tables to sit so be early for breakfast. A previous reviewer mentioned drug dealing in the parking lot. I'm a retired Police Officer and see these kind of things but saw nothing here. The rate, $108.00, was cheap and it suited me for one night. I think I'd pass the next time and probably pay a little more for a nicer hotel.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us while in our area. We pride ourselves on clean and efficiently priced hotel rooms. We are scheduled for a major renovation, hopefully starting the later of this year which, will fix the outdated look. We appreciate your feedback and especially for mentioning that there is no drug dealing. We work very closely with the local police and try to keep our hotel clean and free of this type of activity. We hope you are able to give us another chance in the future.

"Haverhill July stay"

5
24/07/2017

Stayed at this hotel before and it was a nice experience both times. The pool was fairly large for a hotel and I enjoyed the swim. Staff extremely helpful. Close to Portsmouth, NH (we went there to visit friends), but about a third of the hotel prices there.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for your review and you 5 rating! We look forward for you to come back again for a visit.

"Drug Dealing Best Western"

2
17/07/2017

This Best Western has drug dealers and users, sadly and in plain view, in the front parking lot. Wretched! I will say the Front Desk, Maintenance, Chamber Wait, and Breakfast Staff are wonderful. Furthermore (and ironically), the mattresses are very good. Stay somewhere else in the Merrimac-Haverhill, MA area.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
I am very sorry you had a problem during your stay in the parking lot. Please if you see anything like this report to front desk, so that our front desk staff or local police. Our staff and the police will work closely to defer this type of behavior from our area as well as our city. We hope that you give us another chance and come back to enjoy our wonderful staff and clean and comfortable accommodations. Thank you, Director of Sales

"Last time we stay here."

3
16/07/2017

This is the second and last time we will stay here. Last year we said we wouldn't be back but late scheduling limited other options. The exterior appearance should tell potential customers of what to expect. Grounds were not kept up, grass needed mowing, bushes needed trimming, weeds all over garden beds and rain gutters either falling off side of building or lacking altogether.

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Hello Peter, Thank you for staying with us again this year. We appreciate your feedback and will use these comments to make changes in the future. Best regards, Sales Manager

"Needs updating"

3
16/07/2017

Service is great but the hotel is aging fast unfortunately. Rooms are outdated, internet was not fast enough to stream a movie and the mattress was way too hard. On the positive side, the staff are very friendly and helpful.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying at Best Western Merrimack Valley. We do have a renovation coming up soon that will fix the dated look. We hope you can come back again to visit. Best Regards, Director of Sales

"Not bad but"

2
09/07/2017

Great location, the hotel is right off the highway. The staff was extremely helpful, nice and friendly but hotel needs update. The mattress was very uncomfortable, the carpet has stain and smell, towels look old.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for your feedback after your stay at Best Western Merrimack Valley. I am sorry that you had an issue with the matress being uncomfortable. We will look into that and at the room you stayed in to see if we can fix the issues. I hope that you can give us another chance and come back again. Thank you, Sales Manager

"great value dunno why people complained"

4
05/07/2017

We had no problems checking in and the staff was very friendly and welcoming. Great pool and location near pharmacies, restaurants and some shopping and gas stations.room was clean , bed a bit soft but it was ok. lots of great tv channels and quiet room. Breakfast was very good. No problems at all with hotel. Would recommend to people and would stay again.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you! We appreciate your stay with us and your lovely review. We look forward to seeing you again next time you are in our area.

"Peeling Ceiling Paint Should Be Investigated Immediately"

1
01/07/2017

We were assigned room 159 for a 1 night stay in late June. There is peeling paint on the ceiling (picture attached). Researching the building, I found that it was originally a Howard Johnson's that opened in approximately 1966. (Asbestos was a common building material until the 1970's when it was banned as a carcinogenic.) I urge management to do an immediate and thorough professional inspection of this peeling paint. Other than that "minor" problem, we enjoyed the good soundproofing from the freeway, the larger size mini-fridge, the pancake machine at breakfast, and the welcome candy bar at check-in. The system was down at the front desk so clerk politely excused herself to do check in and check out in the adjoining back room. Property needs updating as furnishings are older and decor was uninspiring. Room was dark and the two-lighbulb light had 2 different hues of light bulbs. Smokers were huddled outside the side entrance door facing the parking lot & cinema to avoid the no-smoking fine indoors...but the odors were nonetheless pervasive. Would definitely stay elsewhere next time.

kspaulding, Manager at Best Western Merrimack Valley, responded to this review
Dear Abbot71, Thank you for your concerns about the "peeling paint" in your room. We can assure you the property has been remodeled completely several times since it was built in 1966. There is no asbestos, but we appreciate your letting us know that there is peeling paint in room 159, and we'll be sure to put in a work order asap. We're sorry to hear you did not enjoy your stay. Thank you for your feedback, as it will help us to provide a better experience for future guests.

"Good hotel"

4
29/06/2017

Cost and amenities comparable. Great market, can walk. Nice hot breakfast. Beds comforatable, good size.Fast sevice. Pool okay daughter told me. Coffee always available in lobby. WiFi just little slow.

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Good Afternoon, Thank you for staying at Best Western with your family and sending us your feedback. We appreciate your business and hope to see you again soon. Thank you, Hotel Manager

"Comfortable stay"

5
25/06/2017

A quiet, comfortable place to stay. No traffic noises. The room was clean and spacious. A nice sitting area made it feel like a suite. Desk clerk was pleasant and helpful. Enjoyed a good breakfast. Parking is a little ways off around the building since there is an extended stay section out back.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying at Best Western while around the North of Boston area. We are so pleased that you had a nice stay and enjoyed our deluxe breakfast. We hope that you are able to visit us again in the future. Thank you, Director of Sales

"One night stay"

4
25/06/2017

Stayed one night at Best Western Merrimack Valley. Our room was very nice, clean, and comfortable. The breakfast was good with a variety of things to choose from. The pancake machine was a real novelty - we've never seen it anywhere before!

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for your stay at our property and your review. Isn't the pancake machine amazing! I would love one in my home to make breakfast a breeze. Thanks again, Director of Sales

"It smells bad..but good internet"

1
19/06/2017

The good first, probably the best internet I've ever had at a hotel and the bed was good. Breakfast was ok..but other than that it smelled horribly. Walking through the halls...it was almost too much to handle. It smelled like a conglomeration of cigarette smoke and mold just dancing around waiting to choke you to death. It wasn't pleasant.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for your response. I am pleased to see you had great internet service during your stay. However, I am very sorry about the smell. We are a 100% non-smoking property and try to discourage guests with a $200.00 fee, but some just don't abide. Trust me, we do charge as soon as we find the culprits and on many instances have kicked guests out. Please do not hesitate to dial 0 to speak to the operator about anyone diobaying hotel rules in the future.

"Security and other Issues"

2
18/06/2017

No sense of security because Key card exterior door frequently propped open by patron, no handicapped access to breakfast room, pool freezing, air conditioner noisy and front desk personnel too defensive in responses to communicate with about issues.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, I am very sorry that you did not enjoy your stay. Thank you for your feedback and we will keep an eye on the rocks being put in doors, that is unacceptable and not tolerated due to the safety issue. Thank you again and I hope that you come back and stay in the future. Best regards, Direcrtor of Sales

"Excellent"

5
05/06/2017

Stayed one night at the end of vacation in order to fly out of Logan the next morning. The hotel was easy to find. The front desk clerk on arrival was friendly and helpful. The breakfast was great, although the room way out of the way and a bit difficult to find. There were overhead signs, but not easily noticed. Once we saw the signs it was easy to find. Good selection.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, Thank you for the Excellent review and staying with us the night before you left on your vacation. We offer clean rooms at affordable prices and just a short drive outside of Boston. That paired with our complimentary breakfast makes it a perfect stay over before heading out of Logan International Airport. Thank you again and we hope to see you on your way back home. Best regards, Director of Sales

"Fantastic seevice"

5
30/05/2017

I arrived after midnight and was greeted with a smile. Gwen and Bill in particular were extremely helpful - making my wait comfortable when my transfer was delayed and gave all around exceptional service. Would recommend.

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Hello, Thank you so much for the 5 stars and the lovely feed back about our staff and hotel. We strive to make our guests feel at home while they are away from theirs. It sounds like we achieved this for you. We hope you get a chance to come back and visit soon. Best regards, Sales Manager

"Yuck!"

1
30/05/2017

I had to stay here for one night due to losing my room at another hotel. Otherwise, I would have left right after I walked in. First, the room smelled awful! I don't know if they didn't change the filter in the air conditioner or what. But it smelled like mold or mildew or something else unclean. Second, the wallpaper was peeling off the walls in several places. Third, I don't know what the vanity/sink was made of (probably some kind of vinyl or veneer) but it was bubbled up and peeling. The tub was stained and chipped. There were stains on the painted surfaces. And the towels were small, thin, and cheap. The shower had bad pressure and wouldn't get hot enough. The whole room felt unclean and yucky. I wore my flip flops the whole time I was there. The WORST part of the room was that it was unsecured. The part of the lock that the bar is SUPPOSED to latch to WAS MISSING!!! and the window, which is on the ground level was unlocked! (Probably because someone was trying to get some kind of fresh air in there). I know I should have left that room, but they were booked solid and we had no place else to go. We didn't stay for breakfast. I was afraid to. But I will tell you, this place is huge and confusing. We tried to find the lobby from our room and ended up wandering around like we were in a Stephen King book. We finally had to ask someone how to find the lobby because the arrows on the wall indicating the direction to the lobby suddenly stopped. On our way back from the lobby we encountered other "wanderers" and helped them out. I know this place got some good reviews, and some not so good reviews. I must have been put in the worst room they had to offer because it was AWFUL!

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Hello, Please accept my apologizes from our entire team. We pride our self in cleanliness and have just recently won and award for achieving this. I deeply apologize and hope that you will consider staying with us again so that we can have another chance to provide you with a better experience. Thank you, Sales Manager

"Had A Good Experience"

4
29/05/2017

This was my second time staying here and overall it was a very good value. Check in was seamless with KELLY, who was quite friendly and professional. There was a problem with my initial room so she put me upstairs in the front of the hotel and I was very pleased with it's size, location and overall appearance. It even had a small deck in the back which was sunny and warm in the early evening. Breakfast is very tasty and the beds are quite comfortable. Overall I would recommend this hotel for the value and location.

Manager22031, Manager at Best Western Merrimack Valley, responded to this review
Wonderful! Thank you for the kinds review and we hope to see you again this summer.

"Enjoyed our stay"

5
25/05/2017

We always stay here on our trips to the Boston area. The rooms are clean, the rates are reasonable, and the staff are friendly and helpful. This is our go-to hotel in which to stay while visiting family.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, Thank you so much for staying with us and your lovely review. We look forward to you staying again next time you are visiting family. Best reagards, Director of Slaes

"Unsatisfactory experience"

2
23/05/2017

We had booked a block of rooms for a wedding. When we arrived, the rooms were scattered around the facility rather than in the same wing. When we asked why, we were told that the hotel was busy. This was despite our booking months in advance. Also, the room we initially were assigned had not been cleaned after the last occupant. We arrived in late afternoon so I don't see any excuse for this. In general, the hotel was not in good repair and was dingy.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello, I am very sorry for the trouble with your room block at Best Western Merrimack Valley. We do try our best to grant reservation requests and get everyone together, I am sorry this did not happen with your group. We hope that you will give us another chance in the future. Best regards, Director of Sales

"Clean comfortable room"

4
20/05/2017

Pleasantly surprised. Rooms were comfortable. I love white comforts because you know the sheets and bedding are clean. Our third floor rooms had balconies, so we had fresh air. Remotes didn't work in 2 if the rooms, but we survived. And unfortunately had to go to desk each day for clean towels because towels were taken by housecleaning but never replaced.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Hello Cathy, Thank you for staying with Best Western Merrimack Valley. We are very pleased you enjoyed your stay and liked our fresh comfortable balcony rooms. We hope that you are able to stay with us again next time you are in the area. Best regards, Director of Sales

"Very accommodating"

4
24/04/2017

I mistakenly booked the hotel for the wrong night using Orbitz and it was a non-refundable reservation. The hotel clerk was extremely accommodating and helped me fix the issue. Orbitz was taking forever and she had extreme patience and was extremely kind. I really, really appreciated what she did for me and would stay there again because of it.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for staying with us at Best Western Merrimack Valley. We are pleased to hear that the desk staff was extremely patient and accommodating and able to fix your easily made mistake with Orbitz. We hope to see you again soon and feel free to call us directly to book your reservation, our front desk staff can make reservations for any date. Thank you, Director of Sales

"Clean and courteous"

4
11/04/2017

The room was clean and the staff was professional and courteous. We stopped after a long day of travelling and this hotel was close to the highway and was reasonable for the area. The amenities, such as the pool and breakfast was a bonus for us.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you for choosing Best Western Merrimack Valley after a long day of travel. We are pleased that we were able to provide a clean and courteous environment that you were able to relax and get a nice healthy breakfast before getting back on the road. We hope you stop by again next time you are in our area.

"Great Stay and Outstanding Breakfast Service"

5
06/03/2017

The young lady working the breakfast area was in a class by herself. I have never seen anyone in a comparable position so dedicated to the cleanliness and stocking of the breakfast area. The options for breakfast were great. Area was well maintained, comfortable and good lighting. TV wasn't loud as is so often the case in these type of areas. Seating and table arrangements very comfortable.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you! We were very pleased to read your review today. We appreciate you staying with us and love that you enjoyed the free breakfast and accomadations. We hope to see you again soon.

"if you stay for long periods of time"

3
25/02/2017

Watch your checking account they over charged me what should have been 1253.56 for 12 days ended up costing me 1680.91 over drafted my checking account. they would charge and it would stay pending then they didnt put it through I did it a couple times as I paid for 5 days then a few days at a time. at the end when they charged me the last was still in pending went from 483.00 to 1680.91 which online showed me 1253.56 trying to to get this settled

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
I am very sorry that you had a bad experience. Hopefully we can get this settled for you quickly. Give us a call directly to fix any mistakes that might have been made. Thank you, Director of Sales

"Best breakfast"

4
25/02/2017

Great service, pool, work out facility,and the best full breakfast around included in the price. A must for the seasoned or newby traveler alike. I would stay at a Best Western given the choice for my travel needs.

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
This is wonderful to hear! Thank you for stayingwith us and giving us your lovely feedback about our hotel and free full breakfast. We try to add a little extra, since its the most important meal of the day. Thanks again, Director of Sales

"Excellent hotel,good location, good price"

5
16/01/2017

In fact,the title said it all. The hotel is nice and have all the facilities one needs (Microwave,multilingual staff,premium bedding,premium TV channels refrigerator). Large airy rooms,indoor pool,fitting room and a very good breakfast (hot/cold). All close to the highway. Recommended

Manager22031, Director of Sales at Best Western Merrimack Valley, responded to this review
Thank you so much for staying at Best Western Merrimack Valley and leaving such a nice review for our hotel. We appreciate you feedback and are pleased you had a wonderful stay at good price. We hope to see you again soon.

"Good place to stay"

5
24/10/2016

Stayed here on our way from Pennsylvania to Bar Harbor. Have stayed in other Best Westerns and have usually been satisfied. This was the case here. It was a little past the half way point of our trip. A pet friendly hotel is a must for us. The staff was very professional and helpful. The breakfast was above average and there was a sufficient choice of items from which to select.

"Long stay"

3
20/10/2016

I stayed here for 10 days visiting family. The hotel is more like a motel really,no lounge or bar areas so it's straight to your room. The decor is quite dated,mid 80's style but the room we had was adequate especially at the rate offered. Breakfast was slightly odd for those coming from UK - ok but very much utilitarian with paper plates and plastic knives and forks. In summary, I would stay again as beds were comfortable and rooms at back are quiet but do not expect luxury - good value,quite basic facilities are what you will get.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for staying with us while visiting family. We are happy you enjoyed your 10 day stay and found our hotel comfortable and affordable. Luckily, even though we do not have a bar we are situated within walking distance to one, as well as, other shops like: grocery store, 24 hr. cvs and even a movie theater. These close amenities make our location quite appealing to those staying more than one night. We hope to see you again next time you are here to visit family.

"Stay anywhere else"

2
18/10/2016

There was food in the frig from the last people who stayed there. Candy paper on the floor that was not from us.. Never changed the sheets in the 3 days we were there. The shampoo that was in the room was half used and left there. The bath tub did not drain properly and the water dripped all night and the bathmat was black and the tub had mold underneath and the first time we stepped in to shower black bugs ran out from under the mat.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, I am terrible sorry for the not so pleasant experience you had while staying at our hotel. I looked at the service reports for your room and it looked like you had your do not disturb sign on each day you were here. We do not service the room if we see that on. However, I am very sorry for the uncleanliness. That is not how we want to be represented and will make sure we are more careful with our cleaning procedures. We hope you give us a second cahance and come back next time you are in our area. Thank you, Director of Sales

"Great area, lots to see"

5
17/10/2016

Never stayed here before and was pleasantly surprised with the shopping area and places to walk and enjoy the season. Able to visit with family in the area and see some of the country side. Easy access to major highways. I would definitely visit this area again to see more of what the states around have in store.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for the sweet review. We are very pleased to read you enjoyed your time at our hotel and will stay with us again next time you visit with family. Thank you, Director of Sales

"Clean Room"

4
13/10/2016

I stayed here with a bus tour group Memorial Day weekend 2016. My room was clean with microwave and fridge. The area is great. Across the road is a shopping center with Marshalls, Burlington, CVS, a supermarket and a liquor store.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for staying with us. We love having bus tours and we had so much fun with your tour. We hope you come back again next year. Thank you, Sales Manager

"Kinda creepy..."

3
05/10/2016

We were stuck. Couldn't find a place to stay at Hampton Beach, NH due to a seafood festival we didn't know about. Wound up driving west on I-495 to Haverhill, MA before we got a room at this place. It's very dated and the last remodel was like a botched botox job. Nothing about this place felt right. We got about 4 hours sleep and got out of there. Folks "hanging around" in the lobby could be gang members in central casting. The long, damp maze of corridors to our room could be a "B" movie set. The made-over counter in the lavatory was de-laminating and cracking... cracks so wide that small critters could live in there. Carpet was unfit to walk on with bare feet. Bed was OK... but a good nights sleep was not in the cards.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, I am sorry you had an unpleasant experience at our hotel. Please accept my apologies. Also, please keep us in mind for the future, as we do have a renovation coming soon and all our rooms will be in one area. Thank you, Director of Sales

"a ok stay at best western"

3
26/09/2016

the best western Merrimack valley in Haverhill Massachusetts was a nice visit- the staff was friendly but some of them were not dressed properly in my opinion- the breakfast was good but getting to the breakfast area was terrible- not handicap accessible- no elevator- the breakfast was hot and the food was good but needed a bigger area for more people, we had to go to our room to eat and get a seat

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, We appreciate you staying at our hotel North of Boston. We thank you for your feedback and do have a renovation planned soon that will included an easier layout with larger breakfast area. We hope to see you again soon. Thank you, Sales Manager

"Cockroaches in Haverhill, MA Best Western Hotel!!!"

1
26/09/2016

I will NEVER stay at this property again. It's infested with cockroaches and is in need of a major overhaul of all its rooms. Gross!! The sink countertop was warped and cracking. They must have used 2 tubes of caulking around the wash basin to try and fill in the cracks. There were cockroaches on the floor, ceiling and on our luggage. Totally grossed out and pray to God that we didn't bring them home with us.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, I am terrible sorry you did not enjoy your stay. We did have the room inspected after we spoke and there was no findings in the room. We appreciate you staying with us and I am glad you reached out to me personally so that I was able to compensate you for your troubles. We hope that you visit us again once the renovations are complete. Thank you, Director of Sales

"Hotel needs upgrades!"

2
25/09/2016

in dire need of upgrading interior rooms, lobby, etc., doors do not properly close with and have huge gaps around them, rooms are dingy. No hot water or tea available throughout the day, only coffee. Long hair found in sheets and on floor and half full water jugs with broken seal found on tray with ice bucket.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, I am so sorry about your stay. We will have to make sure that our team is looking closer at the water when cleaning our rooms. Also, we do have a major renovation in the works that will address your other concerns. We hope to see you again once our renovations are complete. Thank you, Sales Manager

"Best Western, Best Deal"

4
19/09/2016

Overall the hotel was clean, services provided were satisfactory and I felt confident that I got the best value/deal in the area! For a room with two queen beds, AC, a good size bathroom and closet, I paid under $200 for a Saturday night booking- for downtown Haverhill, that was pretty good!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you! We try to keep our prices below our competitors even on sold out situations. Thank you again for staying with us!

"Not the best, not the worst"

4
18/09/2016

We live in Florida, but had to make a quick trip to New England for a funeral. We booked the Best Western due to location. We were in the back building next to on ramp for 495. Could not ask for a more convenient location. I had to run into Boston to pick up family from Logan a couple of times. Being right on 495 made this really easy. The hallways of the hotel smelled a little musty, probably from the indoor pool. There seemed to be ongoing issues with the elevator, although we never experienced any problems. In the hotel's defense, they had an elevator repairman out there for the first two days of our stay. The room itself was fine. The bed slept wonderfully and it was very convenient to have a refrigerator in there. The staff was very kind and helpful to us while we were there. If we had a need for a hotel in this area, we would stay here again.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
I am terrible sorry for your loss. We appreciate you choosing Best Western as your hotel while in town. It is nice to hear that the location along with the friendly staff made your stay a good one. We hope to see you again for a happier occasion next time.

"Disappointed patron"

1
17/09/2016

I have visited this motel for on going 8 yrs, and suddenly there was new staff, and my price went up by 20 or more dollars. When I arrived in spite of telling them I was arriving late and even called to tell them I was 45 minutes out, my single single was stifling hot, and smelly. This trip I only spent 1 night, I was so disappointed that I decided I will never return to Haverhill Mass motel, although it is the closest to my grandchildren. I would rather pay the extra cash to stay on the beach then to return there again and yes I told the young girl at the desk with the curling dirty fake fingernails.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
I am terrible sorry you found your room hot upon arrival. We try to pre-cool in the summer months and pre-heat in the winter so that our guests are comfortable upon arrival to the room. I apologize this did not happen this time for you. I hope you are able to give us another chance in the future. I appreciate your dedication to our hotel over the years and know that we can make your next stay perfect again.

"A Good Stay"

5
15/09/2016

Enjoyed it here. We were given a nice quiet room upstairs as we had requested. Good facilities & a nice swimming pool. Very pleasant staff. Good breakfast. I would recommend without hesitation. Immediately opposite all sorts of shops including a large Market Place where we sorted out our supper.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your very nice review. We are very pleased you enjoyed your quite room and happy our staff was so pleasant and helpful.

"Best Western Stay"

4
15/09/2016

Booked room was in newly renovated portion of hotel.. Room had balcony, comfortable bed, new furniture and very clean bathroom. Stayed for 6 days and hotel was quiet. Across the street is a plaza with Market Basket, restaurant. Hotel is conveniently located next to Route 495,

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for choosing our hotel while in the area. We are very pleased you enjoyed your updated room. We hope to see you again soon.

"Take extra money"

2
13/09/2016

The hotel charged us twice for the room. When we found out about this we were in Maryland and consequently out of funds to buy gas or a hotel room. The hotel would not help us for either. We had to stay in the car overnight. The next day we continued driving to NC after the debit card company restored our funds.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
I am very sorry for the trouble with the billing and the problems it caused. We hope you will come back again to give us a chance to provide excellent service.

"old and tired"

2
01/09/2016

At least part of this hotel is old and tired and does not meet the Best Western standard that I've become accustomed to. A serious upgrade or a serious drop in price is required to match up the value here. I will not stay here again for the price I paid. I have stayed at other Best Western's in the US that have far exceeded the value for dollar spent than this place. Having said that I have no issues with the staff here, they met all my expectations.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your feed back. I am sorry that you feel that the hotel did not meet standards. You will be pleased to know that we have a renovation that is in the process of being scheduled. We hope that once this is complete you consider staying with us again.

"Find another hotel"

1
01/09/2016

If not for the fact I had a nonrefundable reservation I would have kept on driving. The hotel had trash in flower beds and parking lot. Halls and room had musty smell and dust everywhere. I must say the bed was comfy and no noise to be heard. The pancake machine was broken. The hotel staff seemed like they did not want to be bothered with my concerns.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
I am so sorry you did not enjoy your stay. We will take your comments and learn from them. Thank you for your feedback and we hope you are able to give us another chance in the future.

"Has everything but"

3
30/08/2016

Has everything a traveler expects but the hotel is fairly old and the rooms we were in definitely showed it. The staff were excellent and the location was great to be able to get to local attractions such as Canobie Lake or Hampton Beach. Internet and breakfast also met expectations for a BW hotel.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your review. I am so glad you found our location perfect for summer fun and our hotel was able to provide all the amenities you needed to enjoy your stay. Pleas note that we do have a major renovation coming down the pipeline that with fix the age of the property. We hope to see you again soon. Thanks again.

"Front desk"

5
28/08/2016

Mari was extremely helpful during our stay, she was quick to answer any questions and provide us with information on the area. Jose also helped me finding things in the area and giving me a background.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you so much for your feedback. We are very pleased you enjoyed your stay in our area. We look forward to your next trip here.

"Great value!"

4
26/08/2016

Just needed an overnight stay on the way to Bangor. Older hotel, no elevator and Breakfast downstairs from where we were. That being said it was a good price at $124.00 and the room was small but very clean with frig and microwave plus a safe. Had trouble finding our room but Robert (front desk) guided us and couldn't have been nicer or more welcoming. Trouble with TV and George was there in 2 minutes just a glitch with channel. Again very nice and helpful. Nice indoor pool and jacuzzi plus small gym although we didn't have a chance to use it. Great location right off of 95 and there was mall across the street with grocery, liquor store and restuarants. Gave it 4 stars because of employees nice bed and the cleanliness and price.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your kind notes about our hotel and staff. We appreciate you staying with us and hope to see you again soon.

"Very Nice Restful Sleep!"

4
25/08/2016

Driving from the State of Maine, we decided to stop for the night at Haverhill, Ma.,Best Western. It was late at night and tired, we checked in. The hotel was easy to find by GPS, the receptionist was very helpful and nice during check-in. We had the room on the first floor. The A/C was quiet enough and the room was very clean, the beds were very comfortable. We really appreciated the pleasant quietness in the room. We slept very well and comfortably very rested by the next morning, ready to continue our journey towards home in Ct. Thanks!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Wonderful! Thank you for finding us. We hope to see you again soon some day.

"In Town for a family party"

4
25/08/2016

The room was nice and clean , the beds comfortable . The hot breakfast was a good start to the day . It was confusing the way the halls and room numbers were directing you to go also to go to the breakfast room.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for staying with us! I am very please to hear you had a clean and comfortable room. We are trying to institie a map at check in to help with the confusing layout, sorry you had such troble finding your way around.

"It's a place to sleep"

2
25/08/2016

Feel bad for the 2 young people working at the desk when we checked in, but, we waited in a line to the door for 45 minutes to check in because the computer/ keying system was not working properly. The young man and woman were calm and friendly but did not seem to have any higher management support that they needed. The room was extremely hot and air conditioning worked just minimally. Room stayed hot and stuffy all night. The Bathroom was not very clean....multple hairs in the tub and on the floor.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your feedback. I am terrible sorry that check in was busy. We will make sure to try to add additional staff on days like that. We hope you consider staying with us again in the future.

"BW Haverhill"

4
17/08/2016

Good value for money. The facility and room were clean and well maintained and the appearance and helpfulness of the staff was excellent. Location is convenient but not near a lot of other facilities. I would definitely use this location again.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Wonderful, we love to hear that guests enjoyed their stay and will come back again. We look forward to your next visit. Thank you!

"Home away from home"

4
17/08/2016

Very convenient hotel with all the extras you need. Staff is very helpful. Could use updated mattresses but otherwise the rooms are very comfortable. Breakfast is included and offers all that you might want. The pool is great and there is easy access to local convenience stores, grocery stores and more.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you so much staying with us. I love you title "home away from home". Yes we have a great location and will be doing some rennovations soon. Very happy you enjoyed the pool and the local ambiance. We hope to see you again soon.

"Outdated facility but staff is helpful"

3
15/08/2016

If you need a place to stay for a night and not looking for luxury, this is a good hotel. There is a pool but other services are limited. We missed the breakfast offering but received a good recommendation from the maintenance staff. Appears to be a compilation of several buildings so the layout is a bit confusing. Ask the clerk for directions to your room before roaming around the entire complex.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for staying with us and your feedback. Yes you are right the building can be confusing your first time here, great tip to ask the desk for directions. Hope to see you again.

"Hotel Business Trip"

4
15/08/2016

Room was neat and clean. Staff is extremely polite and helpful. Internet worked perfectly. I would recommend this hotel to anyone looking for a quiet place to sleep without any issues for a decent price!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for staying with us and for the note about our extremely polite and helpful staff. We are pleased to reed you stayed with us at a decent rate and received clean comfortable accomodations. We look forwawd to your next visit.

"Transportation specialist "

5
15/08/2016

Great place to stay rite from the start . I was greeted by Rosa the front desk specialist. She is great at her job . The check in process when very fast and easy . The breakfast was very good . The room was clean . I will stay again . I will recommend this hotel to everyone I know that is gonna stay in the area .

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Wonderful! Thank you for your stellar review. We appreciate you leaving your feedback about our hotel and our great staff. We hope to see you and your friends again soon.

"Run Down"

1
13/08/2016

From checking in to leaving I observed a staff of folks that were completely inexperienced and inadequate to be working in the positions that there at. The hotel that was more like a maze to get around. I originally requested a handicap room, I called the hotel prior to arriving and was told that they would place one on hold for me, when I arrived there was not handicap room on hold so I had to stay in a room that was available for that night. The next day I went to the desk and that staff representative took 30 minutes to see if he could get me a room and finally I got one, I was told by the desk clerk that he would have someone move my items to the handicap room and that never happened, and I had to do it myself. I never got any maid service for three of the day's that I stayed and I had to find and ask the head maid to have someone change my dirty towels and empty my barrels.. I observed that the hotel indoor pool has no ventilation, Its like a sauna in there and the floor an fans are so dirty they haven't been cleaned in some time. The halls are a musty smell and there's no place that easy to find, the hotel is set up as a maze. I stayed in several Best Westerns and this by far was the worst.

"Nice visit "

5
10/08/2016

In our group was three adults and a 3 year old. We had a nice visit here. Our room was clean and inviting. We asked for and received more toiletries. Also had more towels delivered. We used the pool. The hot tub was too hot for us. We did get the continental breakfast. That was full of options. Make your own pancakes. Omelets and ham slices. All kinds of breads and muffins. Yogurts and fruit salad. Cereals and milks. We were happy with our room and the breakfast.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your feedback about our hotel providing a clean and inviting stay. We could not have asked for a better review. We appreciate your business and hope you stay with us again. Thank you!

"great place to stay"

4
08/08/2016

very kind and friendly staff and great location right near 495 and shops like McDonald dunkin donuts and others and a shopping plazer wright across the street and a movie theater and not to far from the loop a mall with lots of stores

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Wow, sounds like our location was a perfect fit for you. Thank you for sharing your feedback with us and others. We look forward to your next stay. Thank you, Director of Sales

"Nice place to stay"

4
07/08/2016

Although dated (looks like it was an old HoJo), this BW was very clean and had the amenities we were looking for on vacation. Far enough to be reasonable in price, but not far enough from our destinations, Salem and Gloucester. What set this place apart was the staff...have to give high marks to Robert, Mari and Jess at the front desk, and Jose in maintenance. These folks were great and made the trip a breeze! Loved the breakfast every morning; clean dining area and fresh, cold and hot foods. Our 6 year old loved the pool, and my wife, the hot tub! Our stay here was great and we would definitely use the BW here again!

"Outdated"

1
02/08/2016

The place is very outdated and the tv is missing half the channels listed. Internet is poor at best. The front desk staff was very sloppy dressed. The pool had area had no towels and when asked they gave us shower floor towels.

"Very Satisfied"

5
01/08/2016

Close to shopping, restaurants, drug stores and easy access to highway. King rooms are on main level near pool and ours had a couch which is great when you just want to put your feet up and read. Good breakfast with lots of options.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you! We love to read reviews like yours and appreciate you staying with us!

"the best hotel in region"

5
30/07/2016

very professional , polite and helpful staff very clean and quiet rooms . truck parking available for big rigs and walking distance to eat out places and shopping its the best one in the region . i always get a feel at home feeling !

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for staying with us and your feedback. We strive to provide a clean and friendly environment that makes you feel at home. We are very pleased that that is how you felt. Thank you, Director of Sales

"One week stay-inexpensive, clean, convenient!"

5
29/07/2016

We stayed for a week to visit friends and to see Boston. The location is perfect! Everything you need is very close. CVS next door. Restaurants and grocery very close! Facilities are clean and well maintained. We loved the pool/hot tub, the breakfast bar was more than adequate, and coin-op laundry was great! The staff was very helpful and friendly!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your review and staying with us while visiting friends and Boston. It is nice to read that our staff was helpful and friendly and you enjoye our clean and well maintained facilities. We hope to see you agin in the future. Best regards, Director of Sales

"Great Staff!! Awesome Service!!"

5
25/07/2016

We have been to 5 star hotels and found the service to be equal if not better here at Merrimack. We stayed for 3 nights and our housekeeper Nidia was just fantastic! We had an issue and needed maintenance, Jose was super, he went above and beyond to fix the issue. We came with friends and we both enjoyed the pool and hot tub. A great way to end a day of sight seeing.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Carla, Thank you so much for your recent stay with us. We appreciate your kind words about our hotel and staff. We truly try to go above in beyond to make every guests stay awesome. Thanks again, Director of Sales

"Review of Best Western Merrimack Valley,Haverhill"

5
25/07/2016

Wanted to get away for a few days and most places I tried were booked. That was my lucky day. I never stayed at a Best Western before and I was more than pleasantly surprised. The facility was clean. the room was very clean. the staff was so nice and very helpful whenever I needed anything.

"Services above and beyond"

5
20/07/2016

All of the staff--Jared, Bill and George went out of their way to provide excellent service even though it was very busy at the time of check-in. George carried in our bags and Bill and Jared provided tips for our stay. What ever we needed was provided promptly and courteously. Taylor assisted us in the check-out process by providing us with extra supplies. The Free Breakfast was beyond the usual continental breakfast that most hotels offer, My travel companion and I are both senior citizens who had been traveling for several weeks. No other place provided such service as we received at this hotel.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you so much for your review and the wonderful mentions about our amazing staff. I am very pleased you had such a wonderful stay and we were able to provide you and your companion with that above and beyond service! We look forward to your next stay. Best Regards, Director of Sales

"I can't believe Best Western allows their brand to be associated with this dump."

1
19/07/2016

I've stayed at Best Western hotels all over the United States. I usually like them for their cleanliness, consistency and value. I honestly can't believe that Best Western is allowing this dump to be associated with their brand. I've never encountered a Best Western that caused me literally check the mattresses for bed bugs and the corners for cockroaches. My room was smelly, the wallpaper was peeling off the walls, you could feel the bedsprings through the mattress, the rugs were dirty, the windows were stuck open and the maintenance guy had to come force them to close, the furniture was broken down and gross...the list goes on and on. If this has popped up as a recommendation for you, move on quickly to the next recommendation. If someone has booked you here for business, call them and tell them you need an alternate hotel.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Good Afternoon, I am very sorry you did not find us consistent with the other hotels. We do follow the standards and keep up with the cleanliness of the property as best we can. If you could please contact us directly, we would like to talk with you in more detail about your stay, in hopes that you will give us a second chance and come back again. Thank you, Director of Sales

"A Nice Place to Stay"

5
18/07/2016

Friendly staff with all amenities from Free Breakfast to Swimming Pool / Fitness center at an affordable rate. This is a place to stay if you are in and around Boston & looking for a night or two stay.

Manager22031, Manager at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you so much for staying with us and writing such a lovely review. We are so pleased you enjoyed all our amenities and found us affordable! We appreciate your business and look forward to your next stay! Thank you, Director of Sales

"Never stay here again."

1
17/07/2016

Where do I begin. Since retired, wife and I have traveled quite a bit staying at least 25 nights away from home at Best Western hotels. Last two stays, thought I was booking stays thru Best Western website but was tricked into booing thru Expedia. Result, cost me much mot than expected. First night paid over $100 and then second night over $188 both for substandard hotels. I'm outraged and call to Best Western directly received no satisfaction. Will certainly look into other chains before booking again.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Peter, I am terribly sorry that you tried to book on Best Western Directly and ended up on another site. I have never heard of that happening before, but will certainly mention it to Best Western and have someone look into it. In the future here is the direct link to book any Best Western on our Best Western website. http://www.bestwestern.com/ Sorry, Director of Sales

"employee Joe"

5
09/07/2016

My experience was enjoyable due to employee Joe who went above and beyond to make check in easy and my short stay a pleasure. I have stayed at the best western quite a few times this past year and I remember Joe being the same friendly, caring employee as he was on july 7th also.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you, that was so sweet. I am so happy you had a nice stay and we are pleased to have Joe working for us! Thank you, Director of Sales

"Stay at Best Western Merrimack Valley, Haverhill, MA"

3
08/07/2016

Stayed 1 night. Layout of hotel odd. We were a distance from our car. We did not want to go out for dinner so I ordered takeout and picked it up. I would recommend the hotel tell you of places to have dinner food delivered. Need more then 1 washer and 1 dryer.

Manager22031, Manager at BEST WESTERN Merrimack Valley, responded to this review
Good Afternoon Nancy, Thank you for staying with us and for your review. I agree with you our layout is quite large and can be confusing when unfamiliar. We appreciate your feedback and will certainly keep in mind for the future. Thanks again, Director of Sales

"The hotel was just off the highway."

3
06/07/2016

After checking in we found our room and it was clean but dated. We have stayed at Best Western before and been very happy. However, after a long day on the road, we checked in and went across the street to the 99 restaurant for supper. We were both tired and just wanted to crawl into bed and get an early night. however, at 1:30 am there was a drunken guest banging on his door which he had been locked out of by his girlfriend. we called the front desk and they said don't worry it is only a drunken guest. They eventually came up and around 3:30 am the noise quieted down. In the morning when we checked out, we saw glass all over the hall carpet and the fire extinguisher had been used to pound on the door and sat on the floor outside this drunks room. I complained to a "very nice" lady at the front desk in the morning and told her what had happened. She appeared shocked and quickly reduced our bill by $30 and gave us an additional 5000 points towards our rewards program. Very satisfied with that outcome.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Garry, I am sorry to read about your experience at our hotel and so sorry that one guest actions bothered others that night. We did end up having the drunken guest escorted off the property by police that night and they are not welcome back. Thank you for addressing it with the front desk the next morning and I am happy that she was able to satisfiy you by adjusting your bill and providing you with bonus points. We hope that you can come visit us again some day! Best regards, Director of Sales

"Good hotel"

4
03/07/2016

Good # indoor pool and hot tub was great # Breakfast was nice. # checkout was quick. # location was nice. Shopping center is bang opposite. Lot of good restaurants nearby. # Rooms were good size # good security. All doors need room key to open # close to freeways Not so good but not really bad # person on early morning shift was not that friendly....was trying to act smart. # wifi kept dropping # big hotel so had to walk a lot from registration desk to room, room to ice machine, room to pool etc

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Abhay, We are so pleased you found so many positives about our hotel, from location to amenities. We are sorry you had trouble with the big layout of the hotel, we understand it can be quite a walk from the D building to the front of hotel. It looks like all the positives may have out weighed that and we hope to see you again next time you are in our area. Thank you for choosing Best Western!

"Good location, good accomodations"

4
30/06/2016

Stayed at the Best Western for 3 nights while attending a family function in the Haverhill area. Convenient to major roadways, and easy access to town ,restaurants & stores. Good breakfast served each morning, the staff is very friendly & courteous. Nice rooms, yes could be brightened up & updated. Pet friendly hotel so if you have allergies ask for a room away from the pet allowed room area. Nice pool ,exercise room. Front desk staff greets you with a friendly smile.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Good day, Thank you for staying at our property while attending your family function. We love that our location is so convenient for out of town guests and makes them feel right at home with all the necessary places nearby. That along with our friendly staff and nice clean rooms it makes for good accommodations. We hope to see you again next family event!

"Great staff"

4
29/06/2016

This was a very good stay, clean and neat. Staff welcoming and helpful. Many places to dine nearby and easy to find. Only one hour from our cruise to Star Island. We forgot about finding out about breakfast... but we enjoyed the break.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your feedback, we hope you enjoyed your cruise to Star Island. We are so pleased that our hotel fit your needs. Next time if you miss breakfast stop at the desk, we offer a to go bag with fruit, granola bar and water. Hope to see you again soon!

"3rd floor LARGE rooms!"

3
27/06/2016

Good friendly service with a good breakfast, big pool (chilly), nice hot tub, 90 degrees in the pool area. It was confusing getting from the third building to the pool. Make sure to follow the signs. We had a two queen bed suite. The room was very large and pretty clean. Beds were somewhat firm. The building is old and has a musty smell. It couldn't be smelled in the room we stayed in. It was too pricey though, buy prices were comparable with the area.

"Great place to stay"

5
13/06/2016

Spent the night 6/11/16. Room was spotless - so nice to see the light colored spreads on the beds. Bathroom was very clean. A breakfast was included with the room and the choices were abundant. Would recommend this location to everyone.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your lovely review. We are pleased that you enjoyed the spotless room with the white bedding and the abundant breakfast choices. Thank you for choosing us and we hope to see you again soon. Best regards, Director of Sales

"Nice Place in Haverhill"

4
10/06/2016

Nice hotel. Huge rooms. Great breakfast. Excellent pool and fitness center. Very convenient location to highway, CVS, restaurants, and gas. Property is a bit old and could use some refurbishing, but overall a great value in a great location.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your review! We do have a fantastic location, with easy access off the highway and next to a pharmacy, gas station and resautraunts. We are currnetly in the planning phases of a major renovation and hope to be completed renovated within the next year or two. We hope to see you again and appreciate you staying with us. Best regards, Director of Sales

"Excellent"

5
30/05/2016

Really impress, This will be my new Fav hotel to stay. The Breakfast is ok, I loved it, and they are always putting fresh food and taking care of everything. Once I enter the room I like it. It didn't stick like others hotel, nice deco, comfortable bed, bathroom, loved the balcony on the second floor. And what I liked most of all is that the hotel was/is clean. The price was just a bit high but it was because of the holiday. But not bad at all for the price. 100% in all aspect.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you so much for your lovely review. We are very pleased to read that you enjoyed your stay over the holiday weekend and were able to take advantage of our breakfast buffet each morning. We realize how important breakfast is and try to add a little bit extra so every one can find something they like to start their day. Tahnks again, Director of Sales

"More like Worst Western"

2
29/05/2016

Stayed here for a week because my employer books the cheapest place they can find. Although it wouldn't be bad for a night or two I wouldn't recommend it for a long term stay. The Good- The internet is pretty good, at least in my room. They were able to accommodate an early check in. The Bad- The temperature control knob to my refrigerator was broken off. There was no way to tell what the actual temperature was set to. This resulted in slushy beer and a frozen solid rotisserie chicken. No elevator so you have to drag your bags up and down the stairs. The beds aren't very comfortable and the pillows are horrible. The rooms and the hotel REALY need updating. The whole place resembles a trip back to the 70s. The Ugly- The doors leading into the rooms are extremely hard to close, which means you basically have to slam it. And if you have to slam yours, everyone else has to slam theirs. The rooms are by no means soundproof. Day and night the hallway is full of the sound of slamming doors. Given the choice (which I wasn't), I wouldn't stay here again.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your stay, I am sorry to hear that you did not find the beds comfortable and had your beer freeze in your fridge. I made a note to our staff to double check the fridge and hopefully that will not happen again. I am glad to read you had complimentary internet and booked a good price for your stay. We hope to see you again soon. Thank you, Director of Sales

"Wanted a clean, economical place. This fell short."

2
29/05/2016

Smelly room with spotty wi-fi. It wasn't dirty, but the odor was gross. Found the staff to be pleasant and polite. Breakfast was so-so. Feel the overall stay was overpriced by about $25. Wi-fi is spotty.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your stay, sorry to hear it fell short. We will look into the smell and just so you know we did have our wifi access points upgraded this week so that should help in the future. Best regards, Direcorr of Sales

"Internet was sketchy"

2
26/05/2016

the internet was sketchy. It worked the evening that I checked in but not the next morning. I travel as an engineer so internet is crucial for me. I was disappointed in that part of service. The check in was quick and the lady was polite.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, I am sorry you had trouble with the internet during your stay. We recently had the company come out and upgrade our access points. Hopefully you will stay again and give us another chance. Best regards, Director of Sales

"Great place to stay!"

5
06/05/2016

We've stayed at this hotel before and we found it great in the past and again were pleased with it. It is so easy to get off the 495 and back on. Close to lots of restaurants and shops. This time one of the staff went out of her way to get us a room closer to the front of the hotel making it easier for me to access the entrance. I only wish I had taken her name to give her recognition here. She was wonderful! The room was clean and quiet. There were bottles of water in the room! Thanks! We were also given a little bag with water and snacks. The desk staff were friendly and helpful. The breakfast was fine. We will certainly stay here again when passing through.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you so much for the kind words and your continued business. We just added the bottled water in all of our rooms recently. Its one of the small ways we use to thank ours guests for choosing us! We hope to see you again soon.

"Location"

4
02/05/2016

Good location for tired travelers. Just off the main road. Many restaurants near by. Can walk to McDonald's or Chinese. Also CVS and Grocery store within walking distance. Only minor flaw is you leave your window open you can hear some noise from highway.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for choosing us while driving though our area. We do have a very convenient location next door to many amenities and all with in walking distance. The highway noise can get busy with the windows open, but all our rooms are equipped with AC and heat for those days you want pure serenity. We hope we get a chance to see you again next time you are traveling through. Thanks again for the review!

"ok for the price"

3
01/05/2016

Hotel will need some remodeling, rooms are clean but old furniture, bed is comfortable. Even if the hotel is near a highway and main road, our room was quiet and peacefull. There is a good variety of item for breakfast and the breakfast area is nice and clean

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Good Afternoon, Thank you for your stay and review. Yes we are due for a remodel and should be starting with in the next year, so please come back again to see what we have done. However, I am pleased to read that we provided you with a clean, comfortable and peaceful room with a nice full hot breakfast. Thanks again and see you soon.

"They had everything we needed"

3
30/04/2016

The Best Western in Merrimack Valley was nice and quiet, I haven't stayed there in many years. The hotel is surrounded by restaurants, shopping center, gas station, right next to a CVS but our room was still very quiet. The hotel is not fancy but very clean and had everything we needed. The bed was comfortable and the shower was awesome, wanted to stay in there for hours! It was close to my family as we had traveled to Haverhill for a funeral for my father. We met Nidia a few times in the hall and she took care of our room when we needed it, very nice lady!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, I'm so sorry to hear that you were here for a funeral, please accept our sympathies. We are pleased to read that our location and cleanliness was just what you needed along with our pleasant staff. We hope to see you again in the future for a more pleasant occasion. Thank you.

"Very nice stay"

3
30/04/2016

We found the hotel acceptable, very quiet and comfy though. Very close to the shopping center, restaurants, gas stations the highway and banks. We also noticed an off odor when we walked in from the street but not too unbearable, does need some attention though. Our room was neat but we did notice the furniture needed to be a bit updated as nothing seemed to match or arranged in order to utilize optimum space. The staff was very friendly and helpful! And a big thank you to Nidia for taking care of us as we needed :-)

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for choosing Best Western! We appreciate your feedback and will make sure to look at the layout of the room to see if we can find a better way to arrange it for the future. Also, thank you for the note to Nidia, I will make sure to share with her. Thanks again!

"Awesome night"

5
19/04/2016

My husband and I loved our stay. We stayed in one of their suites and it was very beautiful. The room was clean and gorgeous. The staff was extremely friendly and helpful, from the moment we entered until the time we left. We look forward to one day returning. The surrounding area was very nice also. Their were plenty of stores, restaurants and entertainment. It was right off the highway.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for you stay and your wonderful comments about our hotel. We look forward to you and your husband staying again. Thank you!

"Very pleased with the Merrimack BW"

5
12/04/2016

We enjoyed our stay at this hotel. Everyone was very accommodating from the front lobby desk check in process up to our check out two nights later. I would highly recommend this hotel. The pool area was very well kept. The hot tub was also very refreshing. I also found that it was very quiet. One thing I did like was the presence of security guards. That added a level of feeling safe in the hotel.

Manager22031, Manager at BEST WESTERN Merrimack Valley, responded to this review
Thank you. We are so pleased you had such a nice stay, from check in to check out. Thank you for your wonderful review and staying with Best Western. We hope to see you again soon.

"One night stay"

4
10/04/2016

Real good place to stay over for the night, good restaurants and gas stations close. A little expensive but worth one night. Very friendly staff, easy access back to highway. Would stay here again without hesitation.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your review. We are so pleased to see another positive review about our friendly staff and convenient location. Thanks for staying with us, we hope we get a chance to see you again soon.

"A great place to stay"

4
09/04/2016

I stay in this hotel when I am in the area (twice a year). I always use a coupon and never had a problem. Nice room and breakfast, terrific staff. Convenient to most business in the northern tier around Boston as well as southern New Hampshire.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your continued stays and patronage to our hotel. We love that we are right off that highway, making it easy for business in Northern Massachusetts and Southern New Hampshire. Our grab and go breakfast bags are convenient for those on the go too. Thank you again for your stay and your review. We look forward to seeing you in a few months.

"Good room for kids"

4
09/04/2016

This was a good stopping point with our two kids. Breakfast and wifi were good. The desk clerk enrolled us in the rewards program when they heard we'd be staying in a BW hotel twice more in the next year. Corridors a bit dated but everything worked. We would definitely use this hotel again.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your review and stay. We are pleased to read that you signed up for our Best Western Rewards program and are on your way to earning points for free hotel rooms or gift cards. They add up quick and are very easy to use. We look forward to your next stay with Best Western.

"Excellent Stay"

5
09/04/2016

We had an excellent stay, the staff was very friendly and helpful. Our room was very quiet with no late night noise. We had a very comfy king bed, so comfy, my husband is buying one! We had a very nice breakfast with good coffee. The whirlpool did the trick! we were relaxed and felt 20 years younger! Across the street is a small shopping center and a gas station that was very convenient, and a pharmacy next door. All added up to a perfect stay!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you!! We love seeing reviews like this as we are always striving for guests to have a perfect stay. Thanks again and we look forward to your next stay with us.

"Stopped over on way to Maine"

4
08/04/2016

We wanted to stop halfway to Maine so we picked this for the Hot Tub and were not disappointed. clean room , inexpensive and with indoor pool and hot tub .. breakfast was very good also.. very friendly staff.

"Basketball mom"

3
31/03/2016

Rooms were good size. Breakfast was good. Didn't appreciate the kids running in the halls all night. I had a sick child and had to call to complain. Also had a strong smell in the hallway of "weed". Pool floor needs to be redone. Pieces were floating in the pool.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for staying with us and leaving feedback about your stay. I am sorry to hear about the smell in the hallways from undesirable guests and children running. As you know we have staff on property at all times that can address issues like these. I am glad to hear you called the desk and it was taken care of. Also thank you for the note about the pool, we will have our maintenance staff look into that. I hope that your child is feeling much better and you are able to visit with us again. Thanks again, Director of Sales

"Great Place to Stay!"

5
15/03/2016

I am a frequent traveler and have a great experience at this Best Western location... staff is courteous and very helpful. Also, the condition of the rooms are great! Heard they are re-doing some of the rooms/carpets... once that's done, it will be more nicer than today.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Umesh S, Thank you for your your continued stays at BEST WESTERN Merrimack Valley. We are pleased to read your review and happy that you have noticed some of our upgrades over the past couple months. The addition of the new carpets will be completed this week and is looking great. We look forward to your next stay with us!! Best regards, Director of Sales

"Good Place to stay"

4
15/03/2016

Nice place to stay if you are in the area for a layover or a couple of days. Staff is friendly, rooms are clean and the grounds are safe. Nice indoor pool. Good breakfast. Easy access to shopping and restaurants, all within walking distance.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Rudy, Thank you for your kind review. We love to hear feedback about our friendly staff and the cleanliness of our rooms and property. We strive to make these our number one priority and its nice to read that is shows. Thank you for staying with us and we hope to see you again soon. Best regards, Director of Sales

"A great place"

4
09/03/2016

After a long day on the road, this Best Western is a gem. Friendly staff, clean modernized rooms. Most traveler services within walking distance, pharmacies, grocery and restaurants. The '99' has great food at reasonable prices.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello George M, Thank you so much for the kind words about our friendly staff and clean modernized rooms. We appreciate you staying with us and happy you were able to find all you needed in walking distance. We hope to see you again soon. Best Regards, Sales Manager

"Overall very good experience"

4
07/03/2016

Overall we had a pleasant stay but Breakfast was from 6am-10am and when we got there at 9:00am to eat there was NOTHING left and no one in sight preparing or putting gout more food. Our room was on the chilly side, which I usually like but even for me it was too cold. I set the heat on 70 degrees and made sure it was on Heat setting and not the cool setting on the thermostat, it still blew cool air. The heat, if you want to call it that, was loud when it turned off and on all night. The vent in the bathroom is not very strong so the humidity from the shower lingered. It also ran nonstop and there was no off switch, there was a sigh that said the vent will remain on and it was connected to the main ventilation system. There was only a stand up shower which was fine but it leaked water like crazy and left puddles on the floor, yes, the shower curtain was inside the shower not outside. We had to use our extra towels for the puddle.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Jo Ann, Thank you for sharing your feedback about your overall good experience at our hotel. Next time you are here feel free to call us with any heating/cooling or other issues in the room. We would have been happy to send someone to fix immediately or move your room. I do thank you for letting us know so we can look into the heat and water for the next guests. Thanks again.

"Very Good Experience on the Budget"

4
03/02/2016

The hotel was very clean. It seems to be have been updated with new carpets. Ther room was good size for the family of 4. Basic breakfast was included. I feel this was very good value and reasonable price.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you so much for your nice review. We did just get new carpets and are always making improvements to our property. We hope next time you are in the area you stay with us again.

"Great stay"

4
26/01/2016

We only stayed for one night but would stay again. The beds were really comfortable and it was quiet at night. The room was updated nicely and the staff was great. Breakfast was even good.The location was good but you could drive right by it if your not using a GPS.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you very much for taking the time to let me know about your stay with us! The beds are very comfortable and we have a great staff here. Glad you found us okay with a little help with the GPS. We hope to see you again next time you are in our area.

"Good for the money."

3
29/12/2015

We have stayed here at least 6 times on our way south for the winter. The price is fair and the rooms good. We love the location for our trip and the large shopping center across the street is a bonus. Staff is friendly and very good. Never a noise problem. So would I recommend.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you so much for your continued stays at BEST WESTERN Merrimack Valley! We appreciate your business and happy to read that you have always come across a quite room at a reasonable price. We hope to see you again soon. Best regards, Director of Sales

"Roadtripper"

3
20/12/2015

Needed a last minute roadtrip overnight and opted for the Best Western as was not hard to find. Room was basic and clean. I didn't feel 100% safe because this property is in a high traffic area, several warning signs in parking lot to take valuables with you and hotel not responsible, etc., and some of the guests were seedy looking. Security is on-site. My bed was comfortable and I could see my car from my window. The lobby coffee was actually good! Some restaurants nearby if you need them.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Road Tripper, Thank you for staying with us, I am happy you found us easily and you found our rooms comfortable and clean. I am sorry that you did not feel 100% safe, we add extra security measures only to increase the safety or our guests and staff. We hope that you visit us again on your next trip. Thank you, Director of Sales

"Good for night or 2"

4
07/12/2015

Easy on/off to I-95. Would stay again for a night or 2. The staff at the front desk were very friendly and helpfull. Rooms were clean and comfortable, convient to points in New Hampshire & Maine. Breakfast eggs were cold & rubbery. Would go to McDonalds before I eat breakfast there again.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello David, Thank you for choosing Best Western while in our area. We are pleased that you found our hotel clean, comfortable, and convenient. We are sorry to hear you did not enjoy the complimentary breakfast eggs. We will certainly take your comments and review with the staff to improve in this area for the future. Thanks again and we look forward to your next visit. Best regards, Director of Sales

"Excellent"

5
25/11/2015

Hotel was excellent well look after and the staff were excellent no problems at all. Thanks again everyone for making our stay great. Getting to the hotel was easy too from the 495. Got our info from the road signs.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for you lovely review! We are pleased to read that you found us easily and our staff was pleasant. We hope to see you again in the future. Best regards, Director of Sales

"Snowbirds to Florida"

4
24/11/2015

We spend 3 nights on the road en route to Florida for the winter. We off-ramp I-95 and stay at hotels which offer low prices and a complimentary breakfast. This BW Merrimack was our first night on the road. Every thing was to our satisfaction, beds very comfortable and early breakfast (6:00 am) worked for us.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hi Marilyn M, Thank you for your review! We love our snowbirds and appreciate you staying with us. We hope you enjoy the nice warm weather and Florida and get a chance to visit with us on your way back through. Best regards, DOS

"its a dscent place"

3
15/11/2015

Check in went quick and smooth. was easy to find right off I-495. this hotel is kinda spread out. we had to enter from the very back. go down this short steep hill is a blind spot there, they have a mirror there to try to help. plenty of parking. we were on 2nd floor right off elevator. which had this musty smell. got to 2nd floor. apparently no heat in hallway. was always very chilly in hallway. we had a handicap room. very spacious room. very clean. heat was not on took a couple hours to really warm up. was a refrigerator and microwave. a very large bathroom, beings floor is marble bathroom room floor was cold. would get cold in there if you leave the door closed for an extended time. was some water stains on the seam of the ceiling. not an issue for me. room in a very quiet area. no hallway noise and none from outside. beings hotel is spread out. its a tricky walk to front. would have been nice to have a roadmap I guess. the big issue for us was. the pool area is closed. was told due to yearly mait. said it may be til thanks giving til pool area is open again. there's nothing really saying its closed. til we asked. for breakfeast has the usual fare, premade eggs, sasauge. make your own pancakes, fruit, did have sliced cheese. french toast sticks. but hot food was luke warm, so you hade to microwave it. a bit chilly in there. overall hotel worked for me. was part of a package deal. price wise in of itself there's better overall hotels for a little more. about 45-60mns to and from logan airport, depending on traffic. traffic in the region can be heavy at anytime. a Cumberland farms store across street. have to travel a little bit to restaurants and shopping areas. would stay there again if I had to.

Manager22031, Front Office Manager at BEST WESTERN Merrimack Valley, responded to this review
Hello Army Driver, Thank you for your stay with us! We are terrible sorry you visited while our pool was out for maintenance. We did post online stating the closure, sorry you may have missed it. We hope that you can come back again and enjoy both the pool and hot tub. Best regards, Michelle

"great local"

4
14/11/2015

The staff is very pleansant and accomadating. Very clean and comfortable. Pancakes at breakfast. Will stay again. The location is very convenient.It has a grocery store near by and several other stores. Very easy access to highway.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Carole, We are pleased that you had a wonderful stay and found our hotel staff very accommodating. We appreciate your business and your lovely review. Thanks again!

"No Manager on Site?? Horrible breakfast, cold pool."

1
31/10/2015

Need to train staff to be able to check in and out using all methods of payment if a manager is not on site to help. Do not give a receipt and say you are all set and then charge other credit cards once having been checked out because the staff in poorly trained and unable to process a gift card to their own hotel!!!!! Breakfast was terrible, my kids would not even eat anything. The pool is heated??? or so it says, it was cold we swam a few minutes and got out. This is not a hotel I would go to again.

Manager22031, Manager at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your feedback. We since have trained our staff better on how to handle gift cards. Sorry for any inconveniences this may have caused you. We hope you change your mind and are able to give us a second chance. Thank you, Hotel Manager

"Breakfast Bistro Plus"

5
31/10/2015

Their breakfast Bistro was an interesting experience, the variety was tremendous, every day was something new and delicious. I looked forward to the next mornings breakfast. not to mention the maid service, the indoor pool & spa, Plus the comfortable Rooms. Access to the Highway, walking distance to the local shopping area, a Dinner Theater rite next door, I could go on and on. The Best couple of days away from home!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Bobby, Thank you so much for staying with us and your wonderful feedback. I am so pleased to read you loved our deluxe free breakfast each day and got to take advantage of our indoor pool and hot tub. We hope to see you again soon next time you need a getaway. Best regards, Director of Sales

"Great location, great staff, great hotel"

5
28/10/2015

This was my second time staying at this hotel, and I'm very pleased. All the hotel staff were helpful and courteous. I love the hotel's location-- walking distance to the shopping center. I will definitely come back again.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Thank you for your continued patronage! We look forward to your next stay with us!!!

"Great everything."

5
27/10/2015

Great service, great room, great breakfast. Everyone was very nice and helpful. Cookies and coffee served at the reception and staff offered to make my business card into a luggage tag, which was delivered to my door afterward. Room was clean, and we also got a late check-out. Just wonderful!

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello Stephanie, Thank you for your 5 star rating! We are so pleased to read that you enjoyed everything about your stay. We may not have the newest hotel in the area, but we do have a great staff and personalized service. It is nice to hear that you enjoyed some of our extra touches. Thanks again, Director of Sales

"Bett than expected"

4
26/10/2015

I was apprehensive after reading some the reviews but this hotel was perfectly fine for a one night stay. The room was large, clean and had coffee maker in room. We used the laundry facilities which were reasonable at $2 a wash/dry. My only complaint is the price, it was the most expensive motel we stayed in on a 2 week road trip. It's close to Boston, but not THAT close so unsure why there is such a premium.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your review. We are pleased to read that you had a nice visit. We are so glad that you enjoyed our spacious accommodations and convenient location to a shopping plaza. We look forward to your next visit. Best regards, Director of Sales

"Better than previous reviews indicated"

3
22/10/2015

I have to disagree with some of the previous reviews... Yes, the hotel décor was rather dated but the room was fine. Its wasn't dirty and nothing was broken, as others have indicated.We have no complaints about breakfast. The chinese restaurant across the street was good, with large portions at a reasonable price. In general the hotel was good value for money.

Manager22031, Manager at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your review and your stay. I am pleased to read that your stay was good and again better than expected. We have gotten slammed with a couple of unhappy guests on this site so it is nice to have some positive feedback. Thanks again, Manager

"Needs an upgrade"

3
22/10/2015

Our room was alright. Nothing special. The bed was nice. It was nice having a fridge. The rugs look tired. I think the hotel needs an upgrade. Not your usual 2 1/2 star hotel. It was easy off the highway and there is a McDonalds right across the street. It was better than the write ups.

"Best Western Haverhill"

4
22/10/2015

I usually stay at the Best Western in Concord but the meeting was further North this time. Its a good place to stay, I liked the room and service. The Hotel people went above and beyond to help when I was locked out of my car. I will stay there again when in the area

"Great place to stay"

5
20/10/2015

If you are looking for an ideal location with everything you need across the street, this is the place. We stayed here as a base to visit the surrounding areas and we enjoyed our stay. Very nice full breakfast that changes each day and very comfortable, clean rooms.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your lovely review and your stay at Best Western. We are pleased to hear you had a lovely stay and enjoyed the hotel and the surrounding area. We look forward to your next visit. Best regards, Director of Sales

"Dirty and Expensive"

2
10/10/2015

This motel is not what is expected from a Best Western facility. Overall, it is deteriorating and is dirty. The common areas , elevator, stairways, breakfast area, etc. are all in need of some type of repair, replacement, or renovation. Furthermore, the room rate is very high for the area. It would be wise to spend the amount on a more upscale motel.

Manager22031, Manager at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for your review. We are currently in the process of design for a renovation. We hope that you give us a second chance once it is complete. Sincerely, Hotel Manager

"MANAGER needs customer service training"

1
08/10/2015

Good friend whose Pet Rescue vehicle broke down asked to be able to stay TWO HOURS till vehicle was fixed....NOPE that will be $140. WHAT>??? for 2 hours??? She did not want s to sleep in for 2 hours! Her vehicle had broken down. This is a lady who dedicated her ENTIRE life to rescuing and fostering animals...and she is treated like this??? Not in my book. This so-called Manager needs 1) more customer service training or 2) be demoted or FIRED.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
I'm sorry to hear that your friend had car troubles in our area. We do have a late check out policy of of 1pm if available, which was provided. We hope that you will still give us a try if in our area. Best regards, Sales Manager

"Treated Well in the Middle of the Night"

5
07/10/2015

Because of our late arrival to Boston Logan airport (Midnight), we had specified late arrival, and a very welcoming gentleman met us at the desk, though it was 1:30 a.m. Our room was on the ground floor, clean and well-equipped. The bed was comfortable, and the complimentary breakfast included healthy options including eggs, make your own pancakes, fresh fruit and yogurt, and was presided over by a very friendly attendant (something new for us, in a reasonably priced hotel, and very nice). Checkout couldn't have been easier, and we were asked if we enjoyed our stay. Well worth what we paid.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for the wonderful review and feedback about our amazing staff. It is a pleasure to hear that you had such a pleasant experience. We appreciate you staying with us and hope to see you again in the future. Best regards, Director of Sales

"Spend $20 more and go somewhere nicer"

2
03/10/2015

You'd think for $100 night you would get to stay at a fairly nice hotel. Think again. I knew the minute I walked in this was going to be a crappy place to stay. Had I not prepaid, I would've hightailed it out of there. The hallway was hot and smelled of that fake perfumey carpet sprinkle stuff. The bottom of the pool looked like someone had been throwing boudlers into it, pitted and flaky and was either moldy or dirty. The jacuzzi (1 of the 2 reasons I picked this hotel) was only big enough to hold 4 people MAX and it wasn't very hot (NOTE: watch that last step into it, it's a big drop and my husband almost fell.) The room is awkwardly laid out. No exhaust fan in the bathroom an they "decorated" with plastic shell shaped soap dishes and the design is completely outdated (they still have wallpaper in the bathroom. Can anyone say MOLD?) The air-conditioner looked like it was 20 years old (a wall unit) and due to potential mold issues, I was afraid to turn it on. One great thing was the ability to open the windows, but because we were on the bottom floor and they were the crank type, you had to close them before leaving the room or going to bed due to security. Therefore, no air flow at all. Pillows were filled with foam chunks. The TV was large and nice and the mini fridge was large and fairly new (the other reason I chose this hotel; fridge & microwave) The coffee cups were of the cheap toxic foam variety. Could only find four outlets that weren't being used by hotel things to plug things in, in the entire room. Two in the desk lamp, one behind the refrigerator and one in the bathroom. The free breakfast was your standard frozen reheated stuff or processed from a box. Internet was substandard. I will never stay here again and neither should you!

Manager22031, General Manager at BEST WESTERN Merrimack Valley, responded to this review
Dear Christine M, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As you stated, we are in need of a renovation and are in the beginning stages of a major renovation. We will certainly take your comments and utilize those during our planning and renovations. Again, please accept my apologies. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

"This is no bargain."

2
28/09/2015

Stayed there 4 days last week...best I can say is that I would never stay there again. After I checked in...I walked about a half a mile to my room and when I got there the keys would not open the door. Was told that if you touch the room key card with keys, another credit card, a ring...almost anything at all...the keys wont work. It took 3 trips to the front desk to get in to the room. The room smelled of mold, the beds were uncomfortable, there was no complimentary shampoo. The bathroom looked like it had been through the war. The countertop which likely should have been replaced many years ago was instead repaired with a reddish fixant which was a poor attempt at looking like the original countertop. There was a cigarette burn on the toilet seat and the bathroom floor while it looked like it had been washed...it also looked like the dirt had gone in to all the nooks and crannies around the tub and perimeter walls. If you have some reason to be in the area and can find no other hotel...this place will do...but if you are looking to stay in a nice place, this isn't the one. I will say that the staff members that I came across were cordial and efficient. Also, if you want to use the computer in the lobby ...its dial up, slow as could be and you are limited to 20 minutes.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for you stay and your feedback. I am sorry to hear that our hotel did not meet your expectations. Please contract me directly, as I would like to know the room number of your stay, to address some of your concerns for the next guest. Thank you, Director of Sales

"Very happy with Best Western, Haverhill"

5
25/09/2015

The place was nice and clean. it is simple but very nice.There was a nice indoor pool, and shopping if you needed anything. Very pretty area close by and not far from Boston. It was quite, staff was pleasant. The breakfast was more then I expected, very good and I am picky. They have coffee in the reception area and the beds are comfortable.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hi Clare, Thank you so much for your stay and your lovely review. We are very pleased to have provided you with clean and comfortable accommodations with a better than expected complimentary breakfast. We hope to see you again in the future. Best regards, Director of Sales

"It was all good"

4
22/09/2015

After reading so many negative reviews (and after a nightmare of a motel experience the night before in another state), DH and I were concerned after booking this through Hotwire. This is a very nice property! We had not a single problem and would stay here again with no qualms. Mattress was firm, property is well maintained, walking distance to a 99 Pub, staff is friendly. It was a nice stay - and we stayed there three nights. The only "negative" part was a soccer team staying there our last night and there was no way to get to breakfast the last morning. Those hungry young guys were not interested in letting other folks get to the food right away. We simply walked across the street to a McDonald's and had something equally unhealthy to what we might have had at the hotel. : ) There are a couple steps between the lobby and getting to the rooms. That might present a problem to some folks. There is a shopping center across the street. Marshalls is one of the stores. We do not have a Marshalls near us, so I had an hour of shopping fun. Unless we had some strangely unique experience, my advice is to ignore the negative reviews.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for giving us a chance and I am proud that we exceeded your expectations. We appreciate your honestly and happy that you had such a pleasant stay. Thanks again, Director of Sales

"Great Value - excellent service- Boston area"

5
22/09/2015

Beds comfy and spotless, as were the towels. Location great, right off I495, exit 49..Rooms large, great breakfast, friendly staff. Just 6 hours from Canadian Border at St. Stephen/Calais and 7.5 hours from Niagara Falls, New York.

Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review
Hello, Thank you for staying with us while visiting Boston. Our hotel makes for a perfect location, with outside of Boston pricing and convenience to all major highways. We look forward to your next visit. Best regards, Sales Manager