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Best Western Plus Hotel Harrisburg East Inn & Suites, Harrisburg

3.5/5  - basé sur 622 notations.
1344 Eisenhower Boulevard, 17111-2319, Harrisburg, United States - See map
Best Western Plus Harrisburg East Inn & Suites - Exterior The Best Western Plus Harrisburg East Inn & Suites is ideally located in the center of Harrisburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to this newly renovated Best Western Plus Harrisburg, Pennsylvania hotel offering superior accommodations and a complimentary full hot breakfast. Discover why Harrisburg and Hershey, PA are top travel destinations when you stay at this Best Western Plus property near Hersheypark® and the Farm Show Complex. With easy access to the Pennsylvania Turnpike, I-81 and I-83, the Best Western Plus Harrisburg East Inn & Suites makes it easy to enjoy the area's many attractions. Experience captivating American history at the Civil War Museum, Antique Auto Museum and the Gettysburg Battlefields, or visit an authentic Amish village. This Harrisburg hotel is also the perfect home base for exploring Hersheypark®. Business travelers are also right at home at this Harrisburg hotel, just minutes from downtown Harrisburg and the Harrisburg International Airport. The Best Western Plus Harrisburg East Inn & Suites is clean and spacious. It features 84 well-appointed guest rooms with cable satellite television with HBO® and free high-speed Internet access. Guests will enjoy an array of amenities, including a complimentary full hot breakfast, an indoor whirlpool, fitness center, guest laundry and business center. The friendly staff at the Best Western Plus Harrisburg East Inn & Suites is committed to providing superior customer service and comfortable accommodations at an affordable rate. Make a reservation today and see for yourself! Enjoy your stay.

Best Western Plus

Hotel Harrisburg East Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
based on 622 guest reviews
NOTE ISSUED
Excellent
146
Very Good
168
Average
135
Poor
100
Terrible
73
REFER TO NOTICE
Business Business
156
Couples Couples
124
Family Family
216
Friends getaway Friends getaway
62
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A one star rating"

1
28/10/2018

check in, we requested a quiet room but were put at front of hotel where there is the most noise from outside, the mattress was the worst we have ever tried to sleep on, it was horrible, the curtains needed repair and the show drain would not stay open

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Billa60, On behalf of our entire staff I would like to extend my sincerest apologies for the problems your experienced during your stay. We appreciate your business and I want you to know we are and will continue to work hard to make sure the things you mentioned are addressed. Thank you for taking the time to provide us with your feedback. We hope you will give us another opportunity in the future to provide you with an excellent stay. Thank you again and have a nice day.

"Worst ever in a Best Western,"

1
03/10/2018

The hotel should be called a Worst Western. Drove 20 minutes out of my way to stay at was supposed to be a Plus Best Western. It had water dripping on the registration counter, the bathroom had paint pealing and caulk all over the tub, toilet.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Superdave572018, On behalf of our entire staff I would like to extend my sincerest apologies for the issues you experienced during your stay. I want you to know we are working hard to fix the problems you mentioned. Unfortunately this year we have been hit pretty hard with rain, and it is taking us sometime to fix the damage it has caused. Thank you for taking the time to provide us with feedback. I hope you will give us the opportunity in the future to make you stay superior. Thank you again and have a nice day.

"would have been better if hot tub worked"

4
01/10/2018

the hotel was easy to find. property was clean. appears to be well maintained. check in went smooth. the 2 ladies there were very cheerful. interior was clean.again well maintained. but hot tub not working. did not seem in no hurry to fix it. a paper sign just said sorry for the inconvenience. i stayed there to do a charity event which was a 28 mile hike. the hot tub was main reason to stay there. then its not working! we stayed on 2nd floor. upon entering there was a musty smell. a scented candle took care of that. room was clean. well stocked.decent amount of tv stations. some didn't work even though on the tv list. there is a microwave and refrigerator in room both worked well. bathroom was clean. could see some patch work was done and the shower curtain bar drooped a little and shower curtain kinda opened a little. shower valve was kinda flimsy. but worked fine. didn't hear much traffic we were on the traffic side. did hear the motorcycles when they came by.climate controls worked fine. felt safe there. nobody hanging around. people do have there 4 legged friends there also. no problem. an occasional bark when they see you.breakfast is the usual hotel fare. as i always say don't expect diner quality food.it was tasty and saved me from having to spend $$ to eat out. go to a diner if you want all the fixings overall was a good stay there. the hot tub not working was my big disappointment there. would stay there again if i had to

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Armydriver, Thank you for taking the time to provide us with feedback. On behalf of our entire staff I would like to extend my deepest apologies for the inconvenience you experienced during your stay. I want you to know we are working hard to get our spa up and running again. We only want to provide the best for our guests and unfortunately at this time the spa is not up to par. We hope you will give us another opportunity in the future to provide you with a superior stay. Thank you and have a nice day.

"Stayed twice as they were pre-booked well in advance"

3
25/09/2018

I stay at Best Western Hotels all the time. In the future I will skip this hotel and stay elsewhere. We stayed here at the beginning of our trip for 3 nights and are in the final portion of our trip here again before going home. The first portion we stayed on the 3rd floor. The bathroom door was hard to open and close. The sheets on the beds were wrinkly and one even had the sheet on upside down. There were small hairs on the pillow cases. My d-i-l and I slept in bed clothes that covered our bodies. Our current hotel room is on the 1st floor. Wile the beds seemed cleaner my d-i-l went to use the toilet and it was covered in urine and little hairs. She wiped some of the seat with a wipe as it was a long trip. I went to the front desk to see if there was a housekeeper available. Only one person at the front desk and he offered to do it. I said never mind and asked if he had some cleaner I could use and I did it myself. I used my own paper towels. Since the toilet looked bad I sprayed the tub and the sink area. I think maybe this hotel is just under staffed and is need of a housekeeping manager that does quality checks.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Anna B, Thank you for taking the time to provide us with feedback. On behalf of our entire staff I would like to deeply apologize for the issues you have experienced during your stays with us. I want you to know we are working hard to fix the problems you mentioned, in the hopes they do not continue. We hope you will give us the opportunity in the future to provide you with a superior stay. Thank you again and have a nice day.

"Do Not Stay"

1
24/09/2018

Upon check in we were greeted by Huel, who very much did not feel like being at work that evening. We traveled from NY on a Friday evening with 2 small children. We arrived around 11:30 pm. My husband unloaded the car and kids and I entered the hotel to check in. Huel proceeds to swipe my credit card and tells me it is declined. I proceed to say that that is not possible. He does it again, tells me declined. I get my husbands card, same account, he tells us declined. My husband says again, not possible, he calls his Manager Debbie Barton, she is on the phone with him and in front of us, he is telling her that "they say there is money on the card" with a roll of his eyes. I was so aggrevated, my husband has a fantastic job with a great salary and this card was empty with a large limit, this was not possible. He finally manages to input the numbers manually and it goes through. He starts to program our key and it gives him error after error. He is going through multiple keys at this point. Finally he says it is good and we go up to room 423. We have our 2 kids, one with a disability, so we have a lot of bags for her medications and treatments, and a cart with all of our stuff. It is now 12:00 AM. We get to the room and the room will not open my husband and my self try multiple times, there is a sticker on the door handle to push up, we pushed up down it will not open. My husband goes down and instead of coming to help us, twice HUEL says you need to swipe slow. 2 more trips up and down and Huel finally says he will help us. He comes up and surprise, surprise it does not open. I now have 2 very exhausted children who need to get to bed. As we are all walking down the hallway he proceeds to tell us that the hotel is fully booked and this was the only room available. My kids get upset and start to cry. He says he needs to call his manager again. In the midst of dealing with 2 upset children, I call down the road to Holiday Inn and they have availability, we take the room for the 2 nights we are here. I have now had to pay $100 more then I was supposed to pay you. I now ask Huel for a refund, he prints me out a receipt for $191.36. I ask him to check me out for the next night and to put it in writing that I won't be charged again. He is on the phone with his manager and keeps walking away to the back so I can't hear what he is saying. As he is doing this my husband calls our credit card company and each swipe Huel made that he says was declined I received a hold on our credit card for multiple charges in different amounts. And also a $50 charge for incidentals. The credit card company says they should come off in a few days, if not I can put in a complaint to stop them if they post. I ask Huel for a refund of the $50 and he gives me some song and dance about how he did but can't put it in writing. At this point I am very upset with how this is going, I have 2 upset children and I was aggrevated. He is telling me to "simmer down" and telling his manager I am still yelling at him, which I was not, I was just aggrevated. The fact that all of this was happening with 2 upset children and I still managed to call down to another hotel for a room is crazy. The fact that he wouldn't get off of the phone with Debbie Barton was ridiculous. The fact that Debbie Barton didn't get on the phone to speak to me was ridiculous. The fact that Huel, your customer service representative didn't offer to find me another room at another hotel, since this was your error, was so rude. The fact that I now had to lay out another $100 dollars at another hotel when I booked this months ago pisses me off. I did stop by the hotel the next morning to make sure that we were checked out and that the holds and charges would stop to my credit card. I spoke with your hospitality manager, don't know her name, but she was wonderful. Very apologetic and looked into our account and said they were just holds and should appear back on my card in a few days. Huel, on the other hand, was horrific. I hope that some disciplinary action will be taken in the way that Huel treated my self and my family. I will never stay Best Western again, and I hope that my credit card issues work out, otherwise you will be hearing from my attorney.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
cmp1099, On behalf of our entire staff I would like to extend my deepest apologies for the issues you experienced with us. I want you to know we are working hard to ensure what you went through does not happen again. Thank you for taking the time to provide us with feedback. I hope you will give us the opportunity in the future to show you what a stay with us really should look like. Thank you and have a nice day.

"A Little Disappointing"

3
17/09/2018

Upon first seeing this hotel you think "Hey, it looks pretty good" but then the little disappointments begin to add up. I'll explain but first, the good. The staff was wonderful. Everyone we met was cheerful, kind and attentive. The housekeepers on our floor (3rd) were so thoughtful and our room was as clean as was possible. The room had a fridge and microwave which are always appreciated and the sundries shop had just what we needed for snacks and drinks. A nice bonus after a long drive. Breakfast was typical and decent. Eggs, bacon, sausage, cereal, pastries, fruit The usual that you find at this level hotel. In general, this hotel met our needs just fine for the two nights we were there. It was the little things that eventually began to add up to the disappointment. The disappointment was akin to believing you were getting a premium gourmet ice cream only to find that it was actually the bottom brand from your local grocery store. First, I'll mention the bathroom. The shower curtain had a tear in it. No big deal by itself but then the toilet paper holder kept shifting, there was mold around the tub, the door handle to the bathroom only worked if you lifted it up, there wasn't a fan, and the water to the tub wouldn't shut off unless you pushed it really, really hard. Almost to the point you thought you might break it but then it was fine. It all worked but it was all lower quality than what you would think it would be. The room had a really odd smell. Almost moldy. I'm not sure if there was a water problem somewhere recently but it smelled like there was. If you have breathing issues, allergies or young children, this would be a concern. The sheer curtain in our room was ripped. Not just a little bit but completely to pieces. The outer curtains were fine which hid the ripped curtain. It didn't affect our stay but was an indicator of how things are at this establishment. Shiny on the outside but look more closely and there are many let-downs. The ants. We didn't have them in our room but at breakfast we killed seven on our table. I think they know about the ants and are working on the problem but it is still a problem. The hot tub room is a disappointment. It's so small and almost feels silly to use. Luckily, the lovely staff of this hotel made our stay enjoyable enough. It's important for you to know that we had planned to stay here before our trip to NYC in November but are now considering trying another hotel.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
mgremlin, On behalf of our entire staff I want to extend my deepest apologies for the issues you experienced during your stay. I want you to know we are working hard to improve some of the areas you mentioned. Thank you for taking the time to provide us with feedback. We hope you will give us the opportunity in the future to provide you with a superior stay. Have a great day.

"nice hotel"

5
29/08/2018

the place was very clean ( give praises to the cleaning staff) Hall way carpet needs to be repaced. very dark color but clean. bathroom was spotless. very nice. Romm was nice annd BIG. Tv was great too, not a tiny hard to see one.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dobbie204, Thank you for taking the time to provide us with feedback. We are glad to see you enjoyed your stay. We hope to see you again sometime in the future. Have a nice day!

"Would Not Return"

3
28/08/2018

I stayed here for 2 nights with a large group of family/friends and probably would not return! The hotel was clean and the complimentary breakfast was enjoyable- I was expecting bagels and cereal but actually got hot food, too (eggs, bacon, sausage, waffles). However, I was disappointed with the cleaning staff. After our first night we left after breakfast and did not return until after midnight that night. When we got back we realized that the maid emptied our garbage and forgot to replace the bags, took our hand soap from the bathroom and did not replace it, and took our bath mat and did not replace it! Although none of these things are too important, I expect better from hotel staff since it is their job! I didn't bother to go down to the front desk to replace these items since it was late and we were tired. There also was no extra blanket in the room and I always use the extra blanket when I stay in hotels. Little things often make a big difference in a hotel stay!

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Jennifer, On behalf of our entire staff I want to apologize for the inconveniences you experienced during your stay. I want to let you know that we appreciate your feedback, and you are absolutely right, little details do go a long way!! I do apologize that we were not able to exceed your expectations regarding that matter. We have spoken to all of our housekeeping staff in hopes that these issues do not happen again. I am pleased to see that we were able to provide you with a breakfast that was satisfactory, and I hope we will get the opportunity in the future to provide you with an entire stay that is the same. Thank you again.

"Would give it lower but had to give it a 1 star"

1
25/08/2018

What a mistake. The hotel itself was nice, but we were given a handicapped room. As I have cousins who medically use these rooms, I attempted to ask for a non accessible room since it bothered me to potentially take it from someone in need. I was told it would be an upcharge per night to do this because I booked through Travelocity (a "3rd party site", as they repreatedly told me!) As in, really, those needing the accessibility do not get a $10 discount per night???!!!!???? The person working the afternoon and early evening shift, and their manager, made me stand there for 45 at the front desk, with my stuff on a cart and my kids sitting against a wall. They had no customer service, a d repeated the same to travelocity when they called for me. They had no rooms to give travelocity for the same price, only if we paid $10 more a night, the principle of which annoyed me. The rooms around us were noisy, there was a dingy whirlpool, no real pool and the linens were not clean of fuzz when we checked in. We would not stay again.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Deirdre C, On behalf of our entire staff I want to apologize for the inconveniences you experienced during your stay. I do want to take a moment and let you know that generally, in all 3rd party bookings, we can not make any changes to any reservations unless it goes through the 3rd party. I am not saying this to say you were wrong for what you experienced at all I am saying it for information use only. As for the upcharge to have your room changed, that is standard policy. I want to let you know that I will address the way this was handled with my staff in hopes that this doesn't happen again. I am truly sorry you were so disappointed and hope you might give us the opportunity in the future to make your stay 100% satisfactory. Thank you for you feedback. Have a nice day.

"Last stay here"

1
24/08/2018

We stayed here last night and were very disappointed. We have stayed here the last few years when we come for the Carlisle Corvette Show. However, next year we will be looking for a new location. The staff was fine, very friendly, but very disappointed in the condition of the room. There were drink stains, rings, all over the tables. Then, we found ants all over the microwave counter, the desk and the tables. I put my purse down and when I picked it up, there were ants crawling all over it. You really need to do something about the ant problem. The condition of the lobby was unsatisfactory and the dining room needed vacuuming. Sorry to see the conditions in this hotel going downhill.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
KippPatti, On behalf of the entire staff here I want to apologize for the inconveniences you experienced. I can't tell you how much we appreciate your business and seeing you every year. I want you to know we are doing everything within our power to take care of the ant issues and anything that may be leading to making them worse. I truly hope you give us the opportunity next year to make your stay 100% satisfactory. Thank you for your feedback. Have a nice day!

"Overnight Surprise"

1
24/08/2018

We were very disapponted to find ths hotel dirty in the lobby and halls and dining area. Then we had tiny sugar ants. Put down my cell phone and with in minutes it was covered with ants that scattered to my legs and bed. Our friends found them on their glassware and around microwave. They were all over the desk area. Now management explained due to heavy rains it has become a problem and discounted the rooms but I can tell you a good exterminator should remedy that. And a diligent cleaning team could cure the messy floors and tables. There is a musty smell throughout the rooms and hotel. Sorry, a discount will not bring us back. This our 4th year and we are done. We can see a decline. Staff is very nice.

"Reservation Canceled With No Explanation"

1
15/08/2018

On May 26, we reserved a one night stay for August 14. While driving to the hotel, on August 14, at 1 pm, we received a phone call from the main reservation desk that our reservation was canceled. Once we had a chance to stop the car, I called this location to find out why our reservation was canceled. I was put on hold for 8 minutes. I hung up and called back and the same person answered and told me he was busy and would call back. Of course he never did. I have placed a call to headquarters, and over one day later have received no response. How does somebody get booted from a reservation that was made almost 3 months ago? My bet is that since I made the reservation through hotels.com and got a decent price that they had a direct reservation that they made a higher rate. If that is the case, they shouldn't ever work with third party vendors I am disgusted and appalled they would wait until 2 hours before check in to call me. Management, please reach out because I want the real answer as to why I was booted out of your hotel.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Beth, On behalf of the staff I want to sincerely apologize for the inconvenience that transpired with your reservation. I want you to know I personally addressed the communication issues with my staff members As for your reservation being relocated, sometimes this can be an unfortunate circumstance with booking through a third party. Again I apologize for the problems you experienced and we hope to see you sometime in the future to rectify them. Thank you for taking the time to provide us with feedback.

"Very clean and quiet"

4
15/08/2018

Appearance was of the front desk was disrupted due to some Reno work being done. Other than that everything else was perfect. Room was clean and quiet. It was a pleasant stay for me and the family.I would love to stay there if i am in the area again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Adnan R, Thank you for taking the time to provide us with feedback. We are happy we could provide you with a satisfying stay. We look forward to seeing you in the future.

"Horrible"

1
30/07/2018

This hotel was horrible we had items stolen from our room by cleaning staff and all Management said was sorry! The rooms had stains all over the rugs. You could not shut the bathroom door it was swollen from the water issue they apparently had. the tub didn't drain so when you showered your were standing in the water up to your shins! This was very disappointing we had booked based on other reviews we had seen and I am not sure what has happened since these other reviews were done but this hotel was terrible!

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Janice D, On behalf of the entire Best Western Plus staff we sincerely apologize about the issues you had with your stay. With the information you have provided we are taking necessary action. Again we sincerely apologize about the issues and if there is anything more we can do please let us know. Sincerely, Guest Relations Manager

"Worst hotel I ever stayed at"

1
23/07/2018

went with my family and other families from my autism group there was a blackout the day of check out so rushed out to feed my son with autism breakfast and came back to pack up our things in the dark and left my kids 4 new hersey t shirts in the closet because it was so dark packing up when I called later that day after spending the day at hersey no one seems to be able to find them well where would they have gone the maid comes to clean the rooms so I guess the maids children are wearing my children's new t shirts the hotel was no help to me worst experience ever so disappointing my children are so upset and my child with autism doesn't understand why he cant bave his new shirt he picked out.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Princessmoni19, Let me start by saying we sincerely aplogize about all the issues you were having with your stay. With the weather being bad we couldn't control the electricity going out in our area. We fully understand the issues you were having during your departure, and we were doing everything to fix them. If there is anything more we can do to make up for this experience, please let us know. Again we sincerely apologize about everything. Sincerely, Guest Relations Manager

"Quick and easy"

5
16/07/2018

I was going to arrive late, after 9 p, and called to inform the hotel. Said there would not be a problem and everything was in place when I checked in, no hassle. I had stayed at the hotel before when it was under another chain so it did not disappoint.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Patricia S, Good afternoon thank you for staying with us on your trip in town.We are glad to hear you we fully satisfied on your quick stay. We strive to make our check in process as easy and simple as possible, by provide excellent customer service. We hope to see you next time. Sincerely, Guest Relations Manager

"Great place to stay!"

4
11/07/2018

We only stayed here for one night but it was a great experience! The staff is super friendly. The interior of the hotel is really nice and the room was great. The bed wasn't the comfiest, but it was tolerable. The free breakfast in the morning was a nice perk! Wouldn't hesitate to stay here again!

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Missangelalexis, Good Afternoon thank you for staying with us on your trip in town. Our staff strives to provide the best service for our guest. We apologize about the our beds not meeting your comfortability, hopefully next time will be better. We hope to see you again soon. Sincerely, Guest Relations Manager

"Recommended for visits to Hershey Park"

5
06/07/2018

Our main reason for choosing this hotel was our trip to Hershey Park. It's a 20 minutes driving distance from here. The room was clean, the beds and pillows comfy. We also used the fitness center. Absolutely no complaints here. Best Western does not disappoint. Thank you for the nice stay from two German customers.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Sephira A, On behalf of the Best Western Plus Staff we thank you for staying with us on your trip to Hershey. We strive to provide a comfortable stay for all the guest. We are glad to hear you enjoyed your stay with us and was able to use the fitness center. We hope to see you soon, on your next trip in town. Sincerely, Guest Relations Manager

"Very last minute wedding stay"

5
18/06/2018

I made a mistake and forgot to book a hotel for my friend's wedding. The bride chose this hotel and another local hotel for her room blocks and I had convinced myself I booked the other hotel months ago. I did not and realized this as we were driving from NJ to Harrisburg for the wedding. The other hotel was sold out, but luckily the Best Western had availability for Friday, so we at least had somewhere to stay on the first night of our trip, and Quinn at the front desk (yes we have the same name- like it was meant to be) put us on the list for cancelations on Saturday. Within an hour, we got a call that they were able to accommodate us on Saturday as well AND she very kindly honored the room block discount for us. For the price, you really can't beat it. Lobby is very nice and the room is spacious and clean. The bathroom could use a bit of updating, but otherwise it was a very comfortable stay. Many thanks again to Quinn for being so helpful and friendly. When I told the bride this story, she said that she really enjoyed working with Quinn as well!! So many thanks for making this experience for both both of us so great.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Quin K, We appreciate you choosing to stay with us for your friends wedding. We were glad to offer you the services you were looking for. Our front desk staff provide the upmost excellent customer service. We apologize about the issue with your bathroom, our maintenance staff is working to clear all issues. We hope you come stay with us next time your in town. Sincerely, Guest Relations Manager

"Tourist"

5
07/06/2018

We stayed here about 3 evenings ago. We had a great stay. The place is spotless and quiet. The girl got us checked in quickly and efficiently. She's very polite and knows how to smile! Something that seems to lack in a lot of cases these day's. The breakfast is a bit limited but enough to get you going. There's lots of food establishments near by. They have a list they hand out at the desk with easy directions to get to them. Very helpful! Would stay here again!

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Lyall H, On behalf of the Best Western Plus staff we like to thank you personally for staying with us on your trip in town. We provide excellent customer care, to satisfy all guest needs. We are looking to expand our breakfast menu soon. Our location is conveniently located near restaurants and stores. We hope to see you soon. Sincerely, Guest Relations Manager

"Good for a night / Egy éjszakára jó"

3
04/06/2018

Room was a bit smelly (pets are allowed) so we asked for another one. That one was okay. Clean, but would need some maintenance work. Reception area is nicely refurbished and modernized. If all rooms get the same treatment in the future, it would be very very nice. Breakfast is amazing compared to the hotel. Location is great for a stopover. Do not miss Diner very close to the Inn. ----------- A recepciós rész tökéletesen fel van újítva, a reggeli a hotel kategóriájához képest tökéletes. Ha a szobák is átesnének egy kis felújításon, karbantartáson sokkal kellemesebb lenne. Amúgy tiszta, egy éjszakára átutazóknak rendben. Szuper étkezde a közelben (2 perc autóval): Diner

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Dubcy, We sincerely apologize for this issues you had with your room. Our staff is working very hard on keeping the maintenance work up to standards. Our housekeeping staff is working hard on keeping every room clean and comfortable for every guest. We are glad to hear you enjoyed breakfast, we have wide variety of food to choose from. Our location is key for people travelling in and out of the area. We hope you give us another chance. Sincerely, Guest Relations Manager

"Near Perfect"

5
30/05/2018

This may be a repeat review since it has come back again for comment. This was near perfect and highly recommend the place for all the right reasons. They do a superb job in every category. But they need to pay attention to safety details because we has two very young children both trips and each time there was a safety issue. Once had a face plate off an electric outlet and second time the access panel to spa was missing and inner workings exposed. Mentioned to front desk and both times they were not very concerned. I got dumb response. So I would score them 99% and dock them 1% for safety.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Nicolas A, Thank you for staying with us on your trip in town. We sincerely apologize about the electrical outlet in the spa room. We are having maintenance fix the issue. We hope you come back soon. Sincerely, Guest Relations Manager

"Great Stay"

5
23/05/2018

Hotel was great in service, cleanliness, breakfast, and price. We could not have asked for anything more. Staff at front desk went out of their to provide us exact directions to where we had to go to get to the restaurant.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Cattom2015, Thank you very much for staying with us on your trip in Harrisburg. We strive to provide excellent customer service so all our guest have a wonderful experience. We are glad to hear your stay was a great one. We can't wait to see you again. Sincerely, Guest Relations Manager

"Lipstick on a pig"

2
09/04/2018

check in was fast, staff friendly. room we got was right next to the gym so at 5am we woke to people running on treadmill. door was broken, would slam shut but was not hanging on hinges right so it wouldn't close all the way, housekeeping did not make sure door was shut when done, came back to the door cracked open. unsettling experience, front desk attendant changed rooms but didn't seem to care about the issue why. You could see mold from the corner of the roof where upstairs bathroom is, seems as though they just painted over it. Beds felt like an air mattress. Its like they took a cheap run down motel and put on some paint and tried to put lipstick on the pig, it will still be a pig. WOULD NOT RECOMMEND!

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear gholmes, On behalf of the Best Western Plus staff we sincerely apologize about the issues you had with your stay. Our staff is working hard on fixing all issues with the rooms and conditions of hotel. We are sorry we did not meet your standard on the bed comfortability. We hope your next experience will be a great one. If there is anything more we can do to make your stay better please let us know. Sincerely, Guest Relations Manager

"Lee"

4
09/04/2018

Hotel was about 12 miles off I-81, but easy getting there and back on I-81. Accomodations were very good, room clean, bed comfortable. Other guests posted walls very thin so you could hear people talking or tv noise, didn't experience any of that. We were next to exercise room with people in it, didn't know they were until we walked by it. Walked to Angies diner, bar & grill for dinner. Very clean with good atmosphere. Food and service excellent. In my opinion would definitely stay here again and eat at Angies

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear leonp844, Thank you very much for staying with us on your trip in Harrisburg. The staff and I are happy to hear your stay was a great one. We are glad to hear Angie's Bar and Grill had great food for your taste buds. We hope to see you soon. Sincerely, Guest Relations Manager

"Great spot"

5
01/04/2018

Spent a night here while on a long roadtrip. Very clean and comfortable, nice staff. Breakfast was good eggs and sausage and they had a waffle maker. Hotel is easy to find and quick back onto the highway. We enjoyed the hottub too

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Pattithomas, Thank you very much for staying with us on your stay in Harrisburg. We are happy to hear you enjoyed your stay. Our breakfast selection is a wide range of great selection of food to choose from. Our hottub is very relaxing as well. We hope to see you next time. Thanks again. Sincerely, Guest Relations Manager

"Enjoyed Our Stay"

4
27/03/2018

We enjoyed our stay at this property. Room was clean and comfortable. There were a few broken things in the room such as the bathroom door and the refrigerator froze all of our stuff. Also, it was impossible to keep the room at a great temperature as apparently the thermostat didn't work either. We just turned it off. None of these things bothered us enough to report them. The internet did not work for my friend at all and only worked on the first day for me. That too did not bother us enough to report it. Overall it was a nice place. Breakfast was great and the updates in the decor made for a pretty nice place. We would stay again.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Krista R, Thank you very much for staying with us on your stay in Harrisburg. We sincerely apologize about the issues you were having with your stay, we would of accommodated you if reported. We are happy to hear your overall experience with us was a great one. We hope to see you soon. Thanks again. Sincerely, Guest Relations Manager

"Convenient to The Airport"

4
20/03/2018

We stayed at this hotel for the convenience to pick up family the next morning at the airport. Our room was very comfortable and clean. The Front Desk Clerk was very professional and helpful. We would chose this hotel again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear LoveBonaire, Thank you very much for staying with us. We are conveniently located near the airport for travellers coming to and from. We are glad to hear your stay was comfortable and clean. We strive to provide excellent customer service to all our guest. We hope to see your soon. Take care. Sincerely, Guest Relations Manager

"Evangelist"

5
20/03/2018

Great time again. Accessible and right off of the main highway and near great food and great shopping. I prefer this location because it's away from everything. And yet close enough to go shopping or dining in the area

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Norman B, Thank you very much for staying with us on your trip in town. We are located close to the highway with plenty of food and shopping selections close by. We are glad to hear that you had a great stay. We will see you on your next trip in town. Sincerely, Guest Relations Manager

"The Jacuzzi Tub (Awesome)"

5
19/03/2018

I went to visit a cousin who traveled from Florida for a wedding and the room there was total nice and off the charts. They had a jacuzzi tub in the room and in the lobby area. It was really nice and they had a tv in the lobby that didn't have all sports on it varied every time I visited. Next time I am in Harrisburg, I am going to stay here.. Did I mention that the ROOMS were so SPACIOUS!!!!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Tonia T, Thank you very much for choosing our hotel when you came to Harrisburg for the wedding. Hope the wedding was great. Our Jacuzzi tub is nice and hot and ready for guest to relax in, glad to hear you got to use it. We are working on getting more channels. We hope to see you on your next trip. Sincererly, Guest Relations Manager

"Very nice hotel for a good value"

5
15/01/2018

We stayed at this Best Western Plus on the way to visiting our son in college, and it was a great place for an overnight stay. The room rate was reasonable, the room itself was clean and spacious, and the employees were friendly. There were also some great restaurants to choose from along Eisenhower Blvd. We will definitely stay here again.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear bandsinger, We are very happy to hear that your stay was great. We are reasonably located near specific locations to accommodate our guest. Glad to hear our room was spacious and clean enough for you. Thank you again for staying with us. We will see you soon on your next trip in town. Sincerely, Guest Relations Manager

"Overnight stay for an early flight!"

4
05/01/2018

It was snowing when we arrived and I believe that their portico is heated so no ice or snow as we unloaded- a PLUS! This hotel was comfortable and clean. Check in was smooth, quick, and friendly. Breakfast options were typical. This hotel is a good value for a convenient stay near the airport (About a 5-minute drive from here).

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Bruce S, First let me thank you for coming and staying with us during your trip in Harrisburg. Second when the snow comes we strive to clean it up as quick as possible to accommodate all guest. Last we are happy to hear your stay was smooth, service was quick, and everyone was friendly. Our location is key for most of our guests. Hope to see you on your next trip. Sincerely, Guest Relations Manager

"Poor room cleaning and bad internet"

2
28/12/2017

I cannot in good conscience recommend this hotel. The daily cleaning was horrible and the internet was very slow and did not work half the time. I was erroneously charged $17 for something the front desk clerk could not explain or fix. My bill was later corrected. Bed was very comfortable though.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Robert G, On behalf of our staff we sincerely apologize about your stay with us. If there is anything more we can do to accommodate you don't hesitate to let us know. Sincerely, Guest Relations Manager

"3.25 / 5"

3
18/12/2017

Decent hotel at a good value. Free coffee in lobby. Recently upgraded costmetically. We Would consider staying here again. Close to Penna Tpke, Harrisburg Airport and 283. Less than 10 miles to Hershey.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Good Afternoon Erik A, Great to hear that you had a good stay. We appreciate you staying with us during your stay in Harrisburg. Our location is key for travellers going through the mid-state. Thank you for the feedback and we hope to see you soon. Sincerely, Guest Relations Manager

"Harrisburg Airport"

4
13/12/2017

This hotel is comfortable and clean. The level of service was good and breakfast options were as expected. This hotel is much better value compared to Holiday Inn. Staff was very helpful and friendly. I recommend to anyone looking for a convenient stay near the airport.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear ericsH46HB, Thank you so much for staying with us. We are happy that breakfast satisfied you. We strive to provide excellent customer service. We hope to see you soon on your next trip in Harrisburg. Sincerely, Guest Relations Manager

"Not a Plus"

2
11/12/2017

I'm a BW Premier member which is to say i stay with this chain often. Generally, the experience is top rate. Not this time... 1. Billed $25 higher than rate listed on reservation confirmation (problem resolved) 2. Toilet not tightly secured to the floor 3. Reserved king bed. Got twins. 4. Coffeemaker had short/unusable 5. Internet so slow, I reverted to cellular. 6. No arrival gift or bonus points offered for Premier member In my opinion, this property's overall aesthetics and furnishings are not up to "Plus" standards.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear OpaSteve, We sincerely apologize about the issues you had during your stay with us. We strive to accommodate all guests needs, and go above and beyond when there is an issue. Our maintenance staff is aware of these issues and will resolve them. Sincerely, Guest Relations Manager

"Great Hotel"

5
04/12/2017

Very good hotel to book your stay at. Employees are very helpful and go out of their way to make sure you enjoy your stay! The breakfast is set up at a good time. I had to leave around 0430 and there was food available to take along for my ride. I really recommend staying there!

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear jennifersF8458RS, Glad to hear you stay was great, we strive on giving our best customer service. Our breakfast options are available for grab and go, as well as our sundry shop. We hope to see you on your next trip in town. Thank you again for staying with us. Sincerely, Guest Relations Manager

"Great Stay"

5
24/11/2017

We stayed here for three days in the fall, rooms were clean & welcoming. Hotel had a homey vibe and staff were fantastic for the duration of the stay. I don't usually say this, but we'll probably be back on our next visit. The price and level of service were really unbeatable.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Joshua T, Thank you so much for sharing your 5 star review with your fellow travelers. We are happy that you enjoyed your stay with us and we love when our guests feel like we are their home away from home. We look forward to seeing you again soon. Regards, Guest Service Manager

"a relaxing stay"

4
20/11/2017

The room was comfortable and spacious even with a king- sized bed. Staff members were courteous and helpful. The breakfast was decent and the spa was enjoyable. We had a room on the first floor that unfortunately had an exterior light pointing at our window which required some manipulation of the draperies.. It was not quite as dark as we would have liked, but we didn't inquire about changing rooms.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Good Afternoon Barbara F, I do want to apologize for the lighting outside of our property, especially if it was in your way of sleeping and comfortability of the room. Although you didn't inquire about changing rooms we would of accommodated you as much as possible. I am happy to hear you did enjoy the spa and the spacious room. Our staff strives to complete any guest needs with a smile. We hope to see you on your next trip in Harrisburg. If you had any inquiries please don't hesitate to contact us. Best Regards, Guest Relations Manager.

"A Superb Stay"

5
11/11/2017

We only have good things to say about our stay here. The room looked very clean. Our king-size mattress was incredibly comfy, as were the abundance of pillows at the head of the bed. The shower worked properly and was easy to use; the temperature was nice and so was the water pressure. The breakfast at the hotel was tasty; I really liked the waffles and sausage gravy We would like to give a shout-out to staff member, Corey, who made our stay extra special by honoring our strange, but funny request to hide a picture of Sherlock's Moriarty in our room, going above and beyond the call of duty. Corey deserves recognition. Thank you for making our stay memorable and fun. Hey, Corey… miss us? ;-)

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear,JFVacays Thank you for staying with us on your trip to Harrisburg, PA. We appreciate your loyalty to be Best Western Brand. We are happy we accommodated all your needs during your stay with us. We strive to make guest experience as comfortable as possible. Thank you for taking the time to share your experience. We hope to see you again on your next trip to Harrisburg. Sincerely, Guest Relations Manager

"Great Place To Stay"

5
10/11/2017

This hotel is close to restaurants, clean, well managed, has a great free breakfast, and allowed us to bring our pet beagle. We always use Best Westerns because of these reasons if one is available. We recommend them highly.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Diane M Thank you so much for staying with us and sharing your 5 star experience with us at the Best Western Plus Harrisburg East Inn and Suites. . We look forward to seeing your family and Beagle again soon again. Regards, Guest Relations Manager

"Nice Mid-Grade Hotel"

4
09/11/2017

The stay here was very nice. The amenities were great and the customer service here was impeccable. It is not far from the Hershey attractions which makes it nice because you can quickly get to them while staying in a nice hotel that is not in the mix of all the congestion of travel tourism.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear ericad451 Thank you for taking the time to share your recent experience at the Best Western Plus Harrisburg East Inn and Suites. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Guest Relations Manager

"Would definitely stay there again"

5
06/11/2017

Room and other areas were very clean and enjoyable. Motel was very quiet and relaxing. Breakfast had a variety of choices of both hot and cold foods. I plan on staying here next year when I bring my cross country team to states.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear williamsN1035WE Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and that your room is comfortable and clean. We look forward to seeing you in the near future. Debbie B

"Room and noise"

3
05/11/2017

If you book a king suite do not stay on the second floor near the balcony overlook. So noisy and woke us up at 6:45. Bring your own pillows too as the ones they provide are terrible. Also, the drapes in the room let in sooo much light that it was hard to fall asleep if you like a dark room. The tub was cruddy with rust all around the drain. The pictures are always nicer it seems until you get there!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear jtbarner We are committed to providing comfortable, fresh guest room accommodations for all our guests, and I sincerely apologize that we fell short on this particular occasion. I will be addressing all the issues you mention with the designated department to ensure that these issues are corrected and will not happen again in the future. Thank you for staying with us and hopefully you will give us another chance again in the future.

"Nice hotel!"

5
31/10/2017

We enjoyed our stay. Room was very clean and even smelled clean. Complimentary breakfast had ample choices for everyone. Room was spacious and furniture was comfortable. We would stay here again when in the area.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear maureenL3496YF, Thank you for staying with us on your trip to Harrisburg, PA. We appreciate your loyalty to be Best Western Brand. We are happy we accommodated all your needs during your stay with us. We strive to make guest experience as comfortable as possible. Thank you for taking the time out to respond to the survey of your experience. We hope to see you again on your next trip to Harrisburg. Sincerely, Christina Edmonds Operations Manager

"Good Hotel"

5
31/10/2017

We stay here each time we fly out of Harrisburg, Pa. Its a good value and always clean and near everything. It would be nice if they have a shuttle, but my wife always drives me to airport which is very close.

Debbie B, Guest Relations Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Dallas D. F, Thank you for staying with us on your trip to Harrisburg, PA. We appreciate your loyalty to be Best Western Brand. We are glad to see you stay here often during your time in Harrisburg. We are looking into getting more accommodations for guest. Thank you for taking the time out to respond to the survey of your experience. We hope to see you again on your next trip to Harrisburg. Sincerely, Christina Edmonds Operations Manager

"Harrisburg BW stay"

5
26/10/2017

The hotel staff were very professional, friendly and most helpful. We did not make advance reservations and they were expecting a bus of people to be checking in and yet they went out of their way to try to accommodate us. The room was spacious, quiet and relaxing. The breakfast area clean and comfortable and the quality of food was excellent. A very good value for the money.

Debbie B, Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
DearX9882GLjamesb, Thank you for staying with us on your trip to Harrisburg, PA. We appreciate your loyalty to be Best Western Brand. We are happy to accommodate all your needs during your stay with us. Our staff strives to personalize every guest experience. Thank you for taking the time out to respond to the survey of your experience. We hope to see you on our next trip to Harrisburg. Sincerely, Christina Edmonds Operations Manager

"Beware"

1
18/10/2017

This Best Western Plus was very disappointing. It was not clean and extremely worn out. We were given a room with an unmade bed, torn sheets, and general uncleanliness. The staff, however, was very quick to give us a different room that had been cleaned.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Lily H. We are committed to providing comfortable, fresh guest room accommodations for all our guests, and I sincerely apologize that we fell short on this particular occasion. I will be addressing all the issues you mention with the designated department to ensure that these issues are corrected and will not happen again in the future. Thank you for staying with us and hopefully you will give us another chance again in the future. Regards, Debbie Banton General Manager

"Celebrating Mom's Birthday"

5
14/10/2017

We have an amazing time at the hotel the reception clerk was very nice and breakfast was more can you ask for. Also Hershey Park is only twenty minutes away from there.My Mom and my brother enjoy it. It was the best trip ever.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear parkwayhospitality, Thank you so much for staying with us and sharing your 5 star experience with us at the Best Western Plus Harrisburg East Inn and Suites. We were happy to be a part of your mom birthday weekend. We look forward to seeing you, your mom and your brother soon again. Regards, Debbie Banton

"Disappointing Stay at this Hotel"

2
10/10/2017

Items of disappointment: 1) ants in our room; 2) inadequate curtains to keep out light from parking lot; 3) pet peeve: commode seat loose; 4) breakfast dining was managed badly--lacking utensils, refill of hot food, etc.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear CTAB125, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Debbie B.

"business meeting"

5
09/10/2017

Our overnight visit was a pleasant experience. Good service, comfortable beds, decent breakfast, and very helpful pleasant staff. Very clean and well maintained. We would definitely stay here again. conveniently located off of two major interstates. Several good restaurants within a short distance from the hotel. Gilligan's was so good we went both evenings!!!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear V1164ENcarolynm, Thank you so much for sharing your 5 star review with your fellow travels about the Best Western Plus Harrisburg East Inn and Suites. We are so happy you enjoyed our newly renovated room and the breakfast. We look forward to seeing you again soon. Regards, Debbie Banton General Manager

"Great Front Desk staff"

5
02/10/2017

My husband stayed here while working in town and I traveled in to visit him. The front desk staff had amazing customer service. The breakfast was amazing and the spa area was very nice and relaxing. The rooms were very quiet - we didn't hear any of the outside traffic at all or the people next to us. We would definitely stay again the next time we are in that area!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Trista P, Thank you so much for sharing your recent experience with us. We are happy that both you and your husband are enjoying your stay and we look forward to seeing you again next time you are up for a visit. Regards, Debbie B.

"Carlisle-Hershey-Harrisburg"

5
01/10/2017

Great central location for Hershey to Carlisle events. We come here several times a year to attend automobile themed events. Whether it be Hershey or Carlisle, either are close by and easy to access. Major interstate routes are nearby too.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Georgesl1612vm, Thank you for taking the time to share your 5 star review with your follow travelers. We are happy that you are a regular guest and look forward to seeing you again soon for next car show event. Regards, Debbie B.

"Place to stay"

5
30/09/2017

We stayed at this hotel 6 nights since August and will be returning next week. The staff were always polite and went out of their way to provide anything we needed. Room are clean, breakfast is good and it's generally quiet. Felt secure.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear John M, Thank you so much for being a regular guest and making the Best Western Plus Harrisburg East Inn and Suites your home away from home. We look forward to seeing you again soon. Regards, Debbie B.

"BW Plus Harrisburg East"

5
30/09/2017

Our experience during our four night stay at this hotel was excellent. The staff was fantastic. Everyone from check-in to check-out was extremely friendly and efficient. The room was spacious, well equipped and comfortable. The complimentary breakfast was among the best we have experienced. Our experience with this Best Western Plus property was outstanding and I would recommend this hotel with out reservation.

"Thanks Corey!"

4
29/09/2017

The staff was wonderful, we came in to town for the RV show in Hershey. Corey accommodated us at every turn. Our shower water was unbearably hot and could not be adjusted, so Corey sent up a key to the room across the hall, where we showered. He also saw to it that breakfast stayed open just a LITTLE longer, so we could get there after the shower debacle. Breakfast and the breakfast staff were very pleasant. All in all, we would return!

"Not Great, Not Terrible..."

3
26/09/2017

I stayed here with my cross country team over the weekend. I am probably biased towards liking it since I didn't pay for it, but let's give this a shot. It was your average hotel's breakfast, lobby looked nice, and the hotel's exterior looked newly renovated. Some things I liked were that the rooms looked clean, the breakfast table had built in USB chargers, and the hotel's interior looked new. It wasn't all good though... The bathrooms were small, outdated, and didn't have a fan. The rooms seemed small, and a person on my team said they had hair coming up from their shower drain (can't confirm that... didn't see it myself). And the door to my room looked like someone tried to saw off where the lock is and you had to use force to close the door. I didn't interact with the staff, but from what I observed our front desk agent, Quinn, seemed helpful and friendly. I also saw the breakfast attendants go outside for what I would guess was a smoke break. I wouldn't call this a terrible hotel, but I would personally look somewhere else next time I'm in the area.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Tyler V We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts. Regards, Debbie B

"Older hotel, Room could have been better prepared"

3
18/09/2017

This is an older hotel. The staff was pleasant and attentive. The refrigerator was making a noise, the solution was to unplug it. This caused the refrigerator to leak water on the floor. When we got to the room there were two wet spots on the carpet, source unknown. Complimentary continental breakfast, Choice of breads, bagels, cereal, oatmeal, fruit, hard boiled eggs, yogurt, make your own Belgium waffles, juice, milk and coffee. Would not stay here again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Donald W. We are sorry to hear that your recent stay with us did not exceed your expectations. We Strive to make sure all guests rooms are up to our high standard and we are sincerely sorry we fail to provide you this on your recent stay. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. Regards, Debbie B

"Dog Poop!"

1
18/09/2017

We checked in and the receptionist was very nice. When we got to our suite and at first looked very nice. My husband and I unpacked and wanted to relax for a bit before heading out for a bit. I sat down on the couch and decided to adjust the temperature of the air conditioner. When I looked down at the floor there was a piece of dog poop on the floor! I then looked closer at the floor as I was walking to the bathroom to get a tissue for the poop and there was bits of dog food on the floor!! That tells me that housekeeping did not do their job. I went down to the receptionist and told her of the issue. She apologized and did offer a discount on the room. I accepted that and just asked that she make sure housekeeping swept the floor really well the next morning. The next day my husband and I left and I noticed a piece of plastic near the doorway on the carpet as we left. When we returned later that evening I was shocked to see that it was still there- they never even swept the floor! Just made the bed and gave us new towels. Watch where you step!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Laura D, We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts. Regards, Debbie B

"Comfortable, clean hotel with friendly staff"

5
11/09/2017

We have stayed at this location several times while visiting the area. It is conveniently located to restaurants, stores, Hershey, Harrisburg and other places. Staff is always friendly and efficient. Hotel is a great value, clean, comfortable. We will be back to stay again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Kathymj8849nb Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Great stay"

4
08/09/2017

I was in town for a funeral so the trip wasn't pleasurable. However, the hotel sraff was awesome, friendly and professional and my room was well appointed, clean and comfortable. Breakfast was great!!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear G9870ouingridb, Thank you for taking the time to share your recent experience at the Best Western Plus Harrisburg East Inn and Suites. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 717-985-1600. Thank you again , Sincerely, Debbie Banton General Manager Best Western Plus Harrisburg East Inn & Suites

"Love it!"

5
06/09/2017

We have now stayed at this Best Western Plus twice. Both times were great! Plenty of pillows, extremely comfortable bed. I was able to get a great night's sleep both nights. Great water pressure in shower! Room clean, pool and hot tub very enjoyable! Will definitely stay again!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Kristin467, Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Great hotel"

4
28/08/2017

This is the 3rd year we have stayed here when we go to a car show in Carlisle. Although it's a little bit of a drive to the show the hotel has been a great place to stay for the weekend. Rooms are clean, staff is friendly, and the breakfast included is really good.

"A nice in Harrisburg"

4
27/08/2017

I nice , clean hotel with vet polite staff. The breakfast was very good with an mixed of Hot and cold items. A great place to stay, we used it as a stop-over and the location is closed to the highway.

"Needs an update"

3
23/08/2017

stayed here because it is close to the Harrisburg Airport. Hotel room needs an update and desperately needs a new mattress. There is a diner close to the hotel which I did not use. In a quiet business location. The hotel appearance is ok. I assume all the rooms need to be updated with furniture and decor. It was fine for one night.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear rosie20162016 We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts. Regards, Debbie B

"WAS OK"

3
17/08/2017

It wasn't anything very special. It was the last hotel that I stayed in after two weeks of traveling. I am happy that I used points for it, since it wouldn't be worth spending money on it. Lobby was really impressive but that's all.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Meshullamt, We thank you for taking a moment to share you recent experiences with us at the Best Western Plus Harrisburg. We are committed to providing comfortable, fresh guest room accommodations for all our guests, and I sincerely apologize that we fell short on this particular occasion. I will be addressing all the issues you mention with the designated department to ensure that these issues are corrected. regards, Debbie B

"Convenient Location"

4
15/08/2017

We stayed at the Best Western Plus because it was close to the airport and wedding we were attending in Lancaster. It had been recently remodeled and had a full hot breakfast. Other than a minor maintenance issue that was addressed immediately, we felt the facility would be one that we would stay at again if visiting our family near Harrisburg. Staff was excellent!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear JBAllen, Thank you for taking the time to share your recent experience at the Best Western Plus Harrisburg East Inn and Suites. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 717-985-1600. Thank you again , Sincerely, Debbie Banton General Manager Best Western Plus Harrisburg East Inn & Suites

"What a mess"

1
11/08/2017

1) First night we notice the blankets were damp on the bed, this switched us to a different room 2) Room was dirty, hasn't been vacuumed and smears on the furniture and mirror. Bathroom was horrible. I went ahead and cleaned the bathroom myself, with lysol wipes I packed 3) I think someone was living at the hotel, we smelled curry the whole stay 4) Treadmill was not working and fitness facility was dirty dead bugs, food on equipment and sweat spots on the equipment, yoga mats etc. No cleaners present so the user may wipe down after use. When I spoke to Cory at the front desk about the Fitness Facility, he was rude and informed me that he cleaned it a couple days ago. I asked if he wanted me to show him. An hour later, he informed me that the treadmill was broken and he apologized about the inconvenience. 5) The dining room, was dirty. The food was awful. They had no water for us to drink like the other BW 6) They still had Wyndham logos around. 7) I asked Cory to let the Manager know I would like to speak to her or him. Later that morning, spoke to Debbie she was very nice and understanding. Thank you Debbie.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear HersheyCocoa, We thank you for taking a moment to share you recent experiences with us at the Best Western Plus Harrisburg. We are committed to providing comfortable, fresh guest room accommodations for all our guests, and I sincerely apologize that we fell short on this particular occasion. I will be addressing all the issues you mention with the designated department to ensure that these issues are corrected. regards, Debbie B

"Nice for the Price"

4
09/08/2017

Nice newer hotel. In general the staff was just okay. Corey was awesome. Do not stay here if you need fast internet. I didn't get basic emails in a very timely message - Ever. Otherwise, the hotel is nice and new.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear mrgrump2017, Thank you for taking the time to share your recent experience at the Best Western Plus Harrisburg East Inn and Suites. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 717-985-1600. Thank you again , Sincerely, Debbie Banton General Manager Best Western Plus Harrisburg East Inn & Suites

"Affordable Hotel Not far from Hershey Park"

5
09/08/2017

15-20 min ride to Hershey park and was worth the trip. The hotel was affordable and came with breakfast. My kids loved the jacuzzi. Comfortable beds. Refrigerator and mircowave in the room was a plus.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Danaj185 Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"It was just ok....."

3
08/08/2017

We had to have management come clean the room again. There was hair in both beds, the bathroom had what looked to be toothpaste on the faucet, and the shower walls had smear marks. For what is cost for the weekend, find another place. You can do better.

"Great Place to stop, has everything you need"

5
06/08/2017

This Best Western is a great place to stop. It is clean and all of the employees we encountered were super helpful. The brekfest was very nice and the room was clean and comfortable. There are some very nice resturants nearby and it is convenient to nearby attractions.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Michael R Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. I am happy you enjoyed our Complimentary Hot Breakfast Buffet during you stay. We look forward to seeing you in the near future. Regards, Debbie B

"Average Stay"

3
03/08/2017

The grounds were well maintained and the lobby was as well. I was disappointed that after a 5 hour drive we arrived 20 minutes before check in and had to wait to be checked in. Not fun with a 5 year old.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your recent experience at the Best Western Plus Harrisburg East Inn and Suites. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 717-985-1600. Thank you again , Sincerely, Debbie Banton General Manager Best Western Plus Harrisburg East Inn & Suites

"Great option near Harrisburg"

5
01/08/2017

Great location of the interstate, quiet area, very spacious rooms that appeared to be recently updated, hot water on demand, breakfast items were plentiful, will use this hotel again when returning to area

"Best stay at a hotel in a long time."

5
28/07/2017

This location was one of the best stays I've had at a hotel. Very clean, comfortable bed, spacious, and great water pressure and temperatures. My family and I were very pleased with our stay. If your visiting Hershey Park it is a great place to stay.

"Good value."

4
28/07/2017

Good hotel for your money. Hotel appeared recently renovated. Some areas they could have done a better with the renovations, but overall it still looked good. Hot Breakfast was included. Less than 20 min to Hershey Park. Front desk staff were very friendly.

"Nice Hotel"

5
22/07/2017

Clean hotel and rooms were nice size. The staff was friendly with a quick check-in process. There are a couple of restaurants nearby, a bar next door and easy access to the freeway. I would stay here again.

"Our Hershey Stay"

5
17/07/2017

This was a great value! People were helpful in getting our rooms next to each other as we were traveling with other family members. Everything was clean and the staff was really nice. Breakfast was good, and a nice variety to chose from. Close to Hersheypark,about a 15 minute ride but very direct. We had a great stay!!

"Kinddness"

5
17/07/2017

Excellent stay. Everything was clean and very nicely presentable. The staff was very kind and helpful. This is defiantly my top choice for next time. Great rate compared to other locations in the area.

"Family Trip / Very Good Hotel"

4
13/07/2017

Last minute trip to take the kids to Hershey. Hotel is about 20 minutes away which is not bad, Clean appearance with plenty of parking. Nice reception area and check in was simple and flawless. Room was very clean, with comfortable beds and accessories. Wifi worked great, bathroom was clean and shower had good pressure. Breakfast was very good with a good selection of hot and cold and they kept it stocked. Would definitely stay here again and would recommend to anyone looking for a nice hotel while visiting the area.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Gene P Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed your stay and liked all of our new updates. We strive to make sure every guest feel like we are they home away from home. We look forward to seeing you again soon. Regards, Debbie B

"Good facility"

5
08/07/2017

For the money it was an excellent motel. The only issue was the wi-fi network was too slow. Breakfast was good with a lot of variety to choose from. It was a convenient location to get back on the Interstate to leave the next day, but far enough away to be able to get some rest.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear James C, Thank you so much for being one of our loyal guests. We are so happy that you enjoyed all your stay with us and we look forward to seeing you again soon. Sincerely, Debbie B General Manager

"Comfortable Stay Close to Hershey"

4
05/07/2017

My husband and I were in town to visit Hershey Park and decided on this hotel in Harrisburg as the price was 'reasonable' compared to others in Hershey and we've stayed at Best Western's before and were satisfied. I'm not sure what made this one a Best Western Plus though? The room, particularly the bed was very comfortable. The lobby appeared to be updated, but our room though comfortable is starting to show its age. I overheard someone at the front desk mention to another guest that they had one of the updated rooms, so I guess we had one of the older rooms. The front door to our room did not close easily, you had to really shove it to get it to close. I was also surprised that the tub did not have any non-stick material in it. I had to be VERY careful not to fall. The bathroom also had what looked to be a fan, but no switch to turn it on. Everything else was fine, the A/C worked great and was quiet, so that was a plus. We stayed two nights and breakfast was good. The only thing that changed from morning to morning was the breakfast meat, going from sausage to bacon which was good, but very salty. I was secretly hoping they would have cheese in one of the two trays of scrambled eggs, and was disappointed. This would be a real perk. Perhaps a switch from scrambled eggs to omelets would have been nice as well. I remember the last BW that I was in having a $9.99 buffet with traditional buffet style food (including an omelet station), so I was a bit surprised that this wasn't at the BW Plus, though I did see somewhere that they are all individually owned and operated. I would happily pay for this if it were switched from free to buffet. Overall, it was a comfortable stay...easy to find. I would return again and hope by the time I do they have updated all the rooms.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Dana S, Thank you for taking the time to share your review with your follow travelers. We strive to make sure that every guest received extraordinary customer service .We Will address all the issues you made note of with the appropriate departments. Once again thank you for staying with us and we look forward to seeing you in the near future. Regards, Debbie B

"Just like the pictures "

4
30/06/2017

We arrived 2 hours early and they let us check in. It's clean, nice, and comfortable. Also near the hwy! Breakfast was hot and neat. The hotel has lots of parking and it's quite all the time. Nice staff and great price.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear T W Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed your stay and liked all of our new updates. We strive to make sure every guest feel like we are they home away from home. We look forward to seeing you again soon. Regards, Debbie B

"Excellent stay"

4
30/06/2017

Used Best Western for a softball tournament in Harrisburg PA. Was a very nice stay, room was clean, breakfast was great. Beds we had were ok, the mattress in the room were very soft, we are use to a firmer mattress to sleep on. Not sure if they may need to be replaced or that was the style. We we're not in the room that much only to sleep and shower.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear micheledY3732FV Thank you for taking the time to share your review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Excellent hotel"

5
28/06/2017

I stayed there with my husband and 2 kids. It was 20 minutes away from hershey parks . The rooms are updated and very clean . Staff was excellent and welcoming . The breakfast was very good and my kids enjoyed making fresh waffles . I will definitely come back again when in PA

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Good Value for Short Stay"

3
27/06/2017

Hotel appearance was appealing, the staff pleasant, and the breakfast had a good assortment from which to choose. High Speed Internet was down during my stay, which I know it wasn't planned but I wasn't able to access my business work before my training the next morning (kind of nerve-wracking); took longer than it should have for the hot water to run thru the faucets in the room. And if you are light sleeper like I am, be sure to request a room on the back side of the hotel. I was put in a room on the fourth floor on the front side and the outside lighting was horrendous in trying to get and stay asleep (it lit up the room as if you had lights turned on inside the room). Overall though, I was satisfied and would stay here again as it's a good value for what I paid for an overnight stay.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear ,sheilabI9406HG Thank you for taking the time to share your experience regarding your stay. I am truly sorry for any inconvenience and I take full responsibility as the General Manager. I have taken the time to look into all your concerns and have address it with each department to prevent this from happening again in the future. Once again I am sincerely sorry for your experience and thank you for being a guest. Regards, Debbie B

"not a bad stay"

4
26/06/2017

not a bad hotel. very clean. hotel next door is on the shaddy side but no issues there. breakfast is over prior to 930 my only compliant. no pool. but very clean staff very friendly 15 mins to Hershey park.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Stephanie C. Thank you for taking the time to share your review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"A little hideaway"

5
22/06/2017

This hotel is off the main highway but very close to services and food. I have stayed several times and the service and accommodations have always been great. Breakfast area and lobby are very clean and organised.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Michael K, Thank you so much for being one of our loyal guests. We are so happy that you enjoyed all your stay with us and we look forward to seeing you again soon. Sincerely, Debbie B General Manager

"Good value"

4
20/06/2017

The staff of the hotel was great. Front Desk provided great tips for Hershey Park and followed up with us when we returned. The decor was good. Only stayed for a night but felt the value for the price was good.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Guest Thank you for taking the time to share your review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Great place to stay"

5
19/06/2017

Great place for a great price. Staff was extremely friendly and professional. They seemed to care about your comfort. Breakfast was wonderful. Not too far from Hershey Attractions. Will stay here again when we come back to Hershey!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Caterina L, Thank you so much for taking the time to share your 5 star experience of your recent stay with us. We look forward to seeing you again soon. Regards, Debbie B

"Great Place"

4
16/06/2017

Affordable, comfortable, and with easy access to travel and dining options. The bed was clean and comfortable, the staff was friendly. Everything was clean, and I felt safe leaving my car full of my belongings in the parking lot overnight.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Guest Thank you for taking the time to share your review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Short Stay-relaxing"

5
15/06/2017

Stayed for one night due to business in Harrisburg area. Quiet, comfortable, nice staff, great breakfast, and quick check in and out. I did not use any of the amenities, due to time, but will stay there again for all my trips out there.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear,mariyng2017 Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed your stay and liked all of our new updates. We strive to make sure every guest feel like we are they home away from home. We look forward to seeing you again soon. Regards, Debbie B

"Yuk"

1
12/06/2017

Awful wrinkled linens questioned if they had been washed, blankets that should have gone in garbage, I wouldn't have given them to a homeless person...awful, awful, iron had a cord that automatically recoiled but wouldn't stayelongated, room 304, yuk yuk, never stay at BW again,

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear, We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts. Regards, Debbie B

"Great Value for price"

5
12/06/2017

We used this property to house our staff for a local lacrosse tournament. The staff was friendly, everything was clean and up to date. Great value for the cost - we paid $149 a night, which was elevated I am sure due to the high traffic in the area. I don't think that it is that high normally. We had our dog with us and it worked out perfectly!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear 965hatyp, Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Good Hotel"

5
10/06/2017

I stay at Best Westerns in most of the places I go. They just get better and better. The Best Western Plus Harrisburg is near airport and the personnel at this location go the extra mile for their guests. Many restaurants near the hotel that are enjoyable and for my wife there is a shopping center close by.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Dallas D.F Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed your stay and liked all of our new updates. We strive to make sure every guest feel like we are they home away from home. We look forward to seeing you again soon. Regards, Debbie B

"Average hotel stay"

3
05/06/2017

Breakfast was decent, room was comfortable, ants were in room, didn't feel it was the most family friendly hotel. Staff was friendly and helpful. Shower was not as clean and working as would have hoped with multiple children.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Stacyes2017, Thank you for taking the time to share your experience regarding your stay. I am truly sorry for any inconvenience and I take full responsibility as the General Manager. I have taken the time to look into all your concerns and have address it with each department to prevent this from happening again in the future. Once again I am sincerely sorry for your experience and thank you for being a guest. Regards, Debbie B

"Second stay worst than the first"

2
02/06/2017

My second stay in two months and it's getting worse! Should be a regular Best Western NOT a plus! Looks like the owner are massaging the books to position this property for a sale! And in the process cutting out all value:-) Burnt out light bulbs, minimal towels per room. Breakfast with "boiled bacon", no condiments, no yogurt, and no walnuts. The cereal is stale and seems to be off-brand. The smallest milk containers ever, it takes two for a bowl of cereal. They use off brand undersized styrofoam cups for drinks instead of the nicer Best-western Plus brand. The manager is beyond extremely rude ,(maybe pressured to drive the bottom line?) my wife asked the wonderfully hospitable desk clerk (Quinn) a question and this manger tears out of he office aggressively blasting saying no to a request, then storming off. The only reason for two stars are the very nice breakfast lady and Quinn.

BestWesternHotels, Corporate at Best Western Plus Harrisburg East Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Great hotel!!"

5
25/05/2017

I enjoyed everything about this hotel. Staff was extremely friendly. I am in the hotel business and notice things many guests wouldn't .Very satisfied!! Everyone was friendly and helpful. Breakfast was great! Everything was hot and the breakfast room was very clean. Great location. Debbie, the General Manager, and Yul,Front Desk, were very helpful. I enjoyed my stay and I will return.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear JohnC, Thank you so much for your 5 star review. It was great having you as our guest for an extended stay. We all look forward to seeing you next time you are in town. Please give me a call whenever you want to book your next stay. Regards, Debbie B.

"Stop the spotlight beam please! I want to sleep !!"

1
23/05/2017

People, be aware, there are spotlights at the front of the buildings pointing to the front windows. The drapes and curtains do not stop the light at night and you wake up at 1:00 thinking the sun is up. Good breakfast. Close to highways. The rooms are clean. Staff, well, do not expect a "good morning - good night - welcome", they do not use these expressions.

BestWesternHotels, Corporate at Best Western Plus Harrisburg East Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Very good experience"

5
14/05/2017

Had a very good experience. The Executive Suite is definitely worth the money. Very good price for the Executive Suite compared to other hotels. The room even had a mini fridge and microwave. The jet powered bathtub was nice too.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Vickir, Thank you for taking the time to share your 5 star experience i am truly happy that you Enjoyed our Executive suite this is the largest room we have available with a small dining area and hot tub in the bathroom. We look forward to seeing you soon. Regards, Debbie B.

"Two different stays"

3
10/05/2017

First stay was on the 22nd and 23rd of April. Front end staff was very helpful. Two things that were not so good, 1st room 415 is right off the elevator and the we heard the ding every time it came up to our floor as well as voices. We got lucky that our dog didn't bark each and every time. Next on the 23rd we went to Hershey and spent most of the day out when we got back there was no maid service done to our room. Even with this few things that should have been better we decided to stay again on our return home. So May 3rd we stay another night. When my husband checked in he was told that we had an additional 50.00 charge to be applied to our account. So I went in and asked, the front desk was beyond rude as well as the manager on site. Oh that's a convenience fee that has to be applied I advised her that the first stay we were not charged that amount and all she came up with "Well I don't know about that but tonight you will be paying it". You will notice a credit of 50.00 to your account after you leave. Well here we are on the 10th of May and that 50.00 still has not been applied. The room we got on the 2nd stay was away from the elevators but it smelled musty. We decided to not say anything because we knew we wouldn't get anywhere with the front desk staff. So I booked this hotel at a fair that was good for our account plus the surprise fee of 50.00 when we got there and still it has not been applied to our account One more thing the 1st visit, the maid that came up had no idea what we were saying when we asked for more shampoo and mouth wash...that never happen. Our bed on the 1st visit never got made. One more thing WiFi stinks I was unable to log in...

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Patandjim2014, Thank you for taking the time to share your experience regarding your stay. I am truly sorry for any inconvenience and I take full responsibility as the General Manager. I have taken the time to look into all your concerns and have address it with each department to prevent this from happening again in the future. Once again I am sincerely sorry for your experience and thank you for being a guest. Regards, Debbie B

"Mold"

1
01/05/2017

Room and hallways smelled of mold. Was with a group of 30+ and many felt the same. Housekeeping did not clean room on daily basis. When there was a toilet issue for two different rooms, a plunger was handed to you to resolved issue yourself.

BestWesternHotels, Corporate at Best Western Plus Harrisburg East Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice hotel"

5
29/04/2017

Everything was great the staff the cleanliness the only complaint would be the mattress it in all fairness I have a bad back and don't sleep well in any hotel. We enjoyed the jacuzzi. The breakfast was great.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear F4048EHkimberlyr Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and that your room is comfortable and clean We look forward to seeing you in the near future. Regards, Debbie B

"Home away from Home"

5
24/04/2017

I enjoy my stay here every time. The staff is courteous and the manager is wonderful. The new decor is marvelous. I like the location so many restaurants within walking distance and also not too far from stores if you forget anything.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear U1824JDdarrenc Thank you for your 5 star review about your home away from home. We appreciate your taking the time to share your personal endorsement highlighting your recent stay experience with us at the Best Western Plus Harrisburg East Inn and Suite We look forward to seeing you again in the next couple months. Regards, Debbie B

"Very nice hotel"

5
24/04/2017

Always enjoyed my stay at this hotel. The only thing i can say negatively, is that the bath tub drains too slow when showing. It's located no far from the activities that i had to attend. There's Hersey park, and a casino not far from the hotel for entertainment purposes. Other than that, is s great place to stay for the money.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Kevin R Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed your stay and liked all of our new updates. We strive to make sure every guest feel like we are they home away from home. We look forward to seeing you again soon. Regards, Debbie B

"Better than before"

4
18/04/2017

Since they re branded their hotel it looks better and feels better. Rooms are spacious, clean and breakfast is richer than before. Fitness room is even bigger than in normal hotels and you can enjoy a small swimming pool. There is always room for improvement but overall meets expectations.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed your stay with. We strive to make sure every guest feel like we are they home away from home. We look forward to seeing you again soon. Regards, Debbie B

"Very enjoyable w great amenities"

5
09/04/2017

Stayed 3 nites on biz- I'd definitely stay there again! Modern upscale lobby- nice 1st impression. Even a fridge & freezer w convenience items u can buy- ice cream!, frozen foods. Nice hot tub, great bfast! Not just cold carbs & fruit- CLEAN bfast bar also including pot of cooked oatmeal + toppings, scrambled eggs, bacon, sausage & gravy, potatoes, waffles. Modern, very clean room w king bed, sofa, coffee table & all the in-room amenities.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear 738kathiep Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed your stay and liked all of our new updates. We strive to make sure every guest feel like we are they home away from home. We look forward to seeing you again soon. Regards, Debbie B

"Snowed in for two days"

5
28/03/2017

And for two days the staff would call up and check on us to see if we need anything and they went above and beyond to make sure we were comfortable Quinn was very helpful and always had fresh cookies out for us

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share your 5 star experience. Quinn is indeed great, All of our team members are committed to provide an exceptionally value trough friendly and professional service. Thank you so much and we look forward to seeing you again soon in the near future. Regards, Debbie Banton General Manager

"Overnight stay"

4
28/03/2017

Hotel was clean and was recently renovated. Room was average. The bathroom had no exhaust in it which made it a little awkward when multiple people are in a room and someone uses it. Beds were hard and you could feel springs

"Very Pleased"

5
12/03/2017

This was my first time at this hotel and I found it very clean and tidy inside and out. The staff was excellent and very pleasant to talk to. It is very close to the airport and that was important for me.

"Great Place to be"

5
11/03/2017

I only stayed here for a night but it went very well. I was checked in super easily and had a great room for a great rate. In the morning the manager Dorian (I hope I am spelling it right) was spot on with her friendliness, attitude, and overall excitement. You could tell she really enjoys helping people out. If you are going to Harrisburg or Hershey and want a great place for less stay here.

"Quinn showed us exemplary customer service!"

5
27/11/2016

My husband and i stayed here a few weeks ago and were kindly greeted by Quinn upon check in. We later had a (small) housekeeping issue and Quinn went above and beyond to make sure we were taken care of. The level of customer service we received was comparable to a 5 star luxury hotel! Overall, a great experience at an incredible value!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear KJMachuca, Thank you so much for your 5 Star review. We are so happy when our guest received exceptional guest service. Quinn is indeed great. We look forward to seeing you again soon. Regards, Debbie B

"Stop over on the way South"

5
26/11/2016

The hotel staff was very friendly and accomadating. The room was fresh and clean. The breakfast was pretty good for an early morning road trip. The only negative I have is the "half" pillows. I hate them, Many hotels seem to use them these days. Why??? Do people really prefer them? Thankfully, I brought my own pillow. Please, bring back the full pillows. Overall, a very nice place for the money. We would come back again if going this way again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Lois M, Thank you so much for sharing your recent experience here at the Best Western Plus. We are so happy you enjoyed your stay. we apologize for the pillows and we will look into the matter. Once again thank you so much for your review and we look forward to seeing you again soon. Regards, Debbie B

"Dog and people friendly"

4
21/11/2016

Brought my dog with me on a business trip. I had not stayed at a Best Western Plus before. I usually use a competitor when traveling with pets. I had heard good things from co-workers about this property and decided t give it a try. The staff at this property was fantastic. They were welcoming and accommodating. My room was very comfortable, clean and spacious.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Goodmorning Thank you so much for taking the time to share your great experience here at the Best Western Plus Harrisburg East. We look forward to seeing you and your pet next time you are in town. Regards, Debbie B

"If only the bed were more comfortable!!"

4
18/11/2016

I loved most everything about this hotel. The decor was lovely; the staff was friendly. We had a suite with a couch which was very enjoyable. My only complaint was that the bed was kinda lumpy and soft. I was very surprised to discover that as the rest of the room/stay was quite satisfactory. The breakfast buffet was nice, except the eggs/bacon/sausage gravy were cold. I used the microwave to heat it all up. I did like the strawberries for my waffle!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear annt877 Thank you so much for taking the time to provide us with feedback from your stay. We strive to ensure all of our guest have a great stay with us. I apologise about the issues with breakfast and will address the matter with the department. We look forward to seeing you in the future. Regards, Debbie B

"excellent"

5
16/11/2016

Wonderful stay at this Best Western! The room was very clean and so quiet. Bed was comfortable. I had an early morning flight and it was an easy drive to the airport from this location. The price was very reasonable and I would highly recommend this hotel.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Prairiehart, Thank you for taking the time to share excellent review of your stay with us at the Best Western Plus Harrisburg East. We are so happy that you enjoyed our newly renovated hotel. We look forward to seeing you the next time. Regards, Debbie B.

"Excellent"

5
12/11/2016

The hotel was modern and clean. The staff was very friendly and attentive. The fitness center had a few cardio machines as well as a weight rack. Some weights were missing but it was not a big deal. Breakfast options were varied and the lady who oversees it kept everything very well stocked. Very happy with the experience.

"Great stay at Best Western Plus in Harrisburg PA"

5
08/11/2016

Best Western Plus in Harrisburg, PA is very clean, quiet, and comfortable. The front desk staff was very helpful and friendly when we checked in at night and when we left in the morning. Hotel decor is updated and modern, beds are very comfortable, and the room has a nice size bathroom. Internet was great as was breakfast. We used our AAA discount and the room is very affordable. We will definitely choose Best Western again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Mary Y, Thank you for taking the time to share your 5 star review with your follow travelers. We strive to make sure that every guest received extraordinary customer service and your room. We look forward to seeing you in the near future. Regards, Debbie B

"Great Staff"

5
02/11/2016

The hotel staff made the fact that this location had no swimming pool obsolete, considering the fact that I love to swim. I've stayed at many different hotels throughout the USA and this hotels staff ranked in the top 3!!!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Michael S, Thank you for sharing the experiences you encountered during your recent stay with us at the Best Western Plus Harrisburg East :). Thank you for recognizing all of our Staff effort to make sure each guest receive extraordinary service during their stay with us. We look forward to seeing you again in the near future. Regards, Debbie B.

"Queen beds Great breakfast Close to Hershey"

4
19/10/2016

JUst stayed for one night on our way to hershey and Gettysburg. Kinda out of the way but Super clean and BIG ROOMS.. very reasonably priced,Hot breakfast and nice front desk. Beds were very comfy and clean. work out room SUKED.. the treadmill was not working and the elliptical was SUPER squeaky and was in a tiny room .was great to have a good breakfast before we left.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear floridamama69, Thank you for taking the time to share your experience at the Best Western Plus Harrisburg. We are happy that you enjoyed our clean and comfortable rooms. I apologize for the issues with the fitness room and I can assure you the issues will be looked into and fixed. We look forward to seeing you in the near future. Regards, Debbie B General Manager

"Just Fantastic"

5
17/10/2016

Quan, the front desk clerk did a wonderful job always a smile and had a answer for all your needs and if she wasn't certain she would get the answer for you. The staff was professional and pleasant. My hat is off to the employees, you all just fantastic.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share your 5 star experience. Quinn is indeed great, All of our team members are committed to provide an exceptionally value trough friendly and professional service. Thank you so much and we look forward to seeing you again soon in the near future. Regards, Debbie Banton General Manager

"KING BED !"

5
12/10/2016

We don't usually want a king bed (too far away from each other) but that night we were delighted to have been upgraded to one. We were exhausted & the concierge was so helpful. We walked next door to the full-service restaurant and everything was more than hoped for. Thank you again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Gretchen F. Thank you so much for sharing your 5 Star review with your fellow travelers. Our Brand New King size mattress are indeed comfy and we are so happy you had a good night sleep. We look forward to seeing you soon. Regards, Debbie B General Manager

"Good place to stop"

4
11/10/2016

Good breakfast, clean rooms. Only drawback is that there's not much within walking distance - a rather industrial/business area it seems. Good value though, and good proximity to Hershey for the swap meet and car show as well as the Hershey attractions.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Kevin J, Thank you for taking the to share your experience during your recent stay with us at the Best Western Plus Harrisburg East Inn and Suites. We are so happy that you enjoyed our Wonderful Hot Breakfast with many options for our guests. Even though we do not have much in walking distance we do have a bowling Alley, golf court and plenty of shopping within a 10 mile radius. Once again thank you for being our guest and we look forward to seeing you in the near future. Sincerely, Debbie B General Manager

"Could Do Much Better"

2
29/09/2016

The check in was quick and pleasant. We got into our room and immediately I noticed that the swing lock was cracked though the base and hanging from loose screws. How housekeeping could clear this room as ready without getting this fixed, I'm not sure. Management quickly moved us to another room, no problem. This room looked fine until I was about to take a shower and realized there was no shower curtain. I called the front desk to ask if there was supposed to be one there, was assured there should have been, and had a curtain within 5 min. So far, these were minor inconveniences and we settled in for the night. Within an hour our neighbors were having a party which seemed to involve half the floor. Loud talking, laughing, screaming in the hallways, doors being slammed, loud music, and very thin walls. It was a Friday night and it sounded like a group of young people having some fun so we decided to try to ignore it and try to get to sleep. At 1:45 am I called the front desk to complain, let it ring over 30 times and still no answer. It actually became scary as people were shouting angrily at each other in the hallways. I felt trapped in our room. About 2:30 am things settled down. At 5:30 am it began again, this time it was obvious there were several people engaged in loud sex, their headboard banging against the wall where our headboard was. There was loud banging against the wall beside the bed and a woman screaming. We could actually hear clearly everything they were saying. Management gave us a 20% discount but having only 3 hrs of sleep before a long drive took its toll on us and the beginning of our vacation. We were told that the group had other complaints and that someone should have been on desk when I called. They apologized and I understand that you can't always predict what type of customer you're going to have, but the problem wasn't monitored closely enough and effectively. If you have a group coming in, don't put other guests near them...the hotel was not fully booked so we could have been put elsewhere. And please Best Western "Plus", do something about your paper thin walls.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Kristina B, Thank you for taking the time to share your experience regarding your stay. I am truly sorry for ay inconvenience and I take full responsibility as the General Manager. I have taken the time to look into all your concerns and have address it with each department to prevent this from happening again in the future. Once again I am sincerely sorry for your experience and thank you for being a guest. Regards,

"Very Nice Hotel!"

5
26/09/2016

My husband and I stayed here for one night after a concert at the Giant Center. We were pleasantly surprised by how nice the hotel was, especially for the price! The entrance was very inviting, the staff was pleasant and check in was fast. Our room was nicely decorated and very cozy. The breakfast was really good too! I would have liked to have enjoyed the hot tub but we didn't have time. We would definitely stay here again. Oh, most importantly, the hotel was spotless!!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Amy, Thank you so much for taking the time to share your 5 star experience. we are happy you were able to attend your concert at the Giant Center that is only a short distance from The Best Western Plus Harrisburg East. We look forward to seeing you again soon. Regards. Debbie B

"Great Hotel - Great Value"

5
25/09/2016

Whenever we enter a new state, we always stop at the Welcome Center and pick up the coupon book for discounts on hotels, etc. This time there was one for the Best Western in Harrisburg. We checked in and were amazed with the excellent accommodation (2 queens, microwave, fridge), hot breakfast included and the great attitude of the staff. The only thing is we like to have a table of sorts to play cards after dinner in the evening. We didn't have a table in this room, but they allowed us to bring in a chair from the breakfast room and we played on the corner of the computer table. We stopped again on our way home and asked for a bigger room with, perhaps, a table. We got a room with a king bed, sofabed, hassock, counter/bar with 2 bar stools, a bar sink, fridge, microwave for the same price as before. Again, the staff were very friendly and accommodating and the hot breakfast (sausage, waffles, scrambled eggs) was delicious. If we are ever near Harrisburg PA again, this is where we will definitely stay!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Tweetybird714 Thank you for taking the time to share your 5 star review. We are so happy that we lived up to your expectations for the Best Western Brand. We look forward to having you and your family back next time you are in the Area. Regards, Debbie Banton

"Worth The Value "

4
18/09/2016

After spending so much time checking rates and reviews for hotels in the Harrisburg, PA area, we decided on the Best Western Plus. Under $100 a night for a Friday and Saturday, and a larger room with sofa. The reviews made me nervous, but we were willing to give it a shot. First, the staff were extremely friendly, helpful and professional. Second, the room was clean, but I felt it needed better lighting. I had to turn on every light in the room and still felt it needed more. My husband thought the bed was comfortable, but I felt it wasn't supportive. I kept waking up with back pain due to constantly having to hold myself from rolling into the center towards my husband. There were plenty of towels and for a basic room, it was fine. Third, the breakfast was satisfactory. I read reviews that said different, but they had everything from waffles, eggs, bacon and sausage to biscuits and gravy. We walked away full and the sausage gravy was very good. Keep in mind, this isn't a high end hotel, so it's not going to be perfection. There is a diner/bar down the street, but I wouldn't recommend walking. Between the hotel and diner is another little, shady motel that I wouldn't walk alone near it in the daytime, let alone the night. The Best Western Plus is in a decent location to Hershey and the Hollywood Casino. We found a great dinner place, The Progress Grill, located about ten minutes away. I would definitely stay here again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Guest Thank you for your business and we appreciate your taking the time to share your personal endorsement highlighting your recent stay experience with us at the Best Western Plus Harrisburg East Inn and Suites. We are delighted to read you and your husband enjoyed your stay. We look forward to seeing you again in the near future. Regards,

"OK, but has some flaws...."

2
18/09/2016

I booked this room to stay for 3 days on a business trip. I booked an executive king suite on hotels.com. I read previous reviews and according to more recent reviews the hotel seemed to have undergone some renovations, so i took a chance. Check in went smoothly, and i went to my room. I ate my dinner and didn't think twice about checking anything because it seemed clean at first glance. I went to pull back the sheets and found 2 very long black hairs in my sheets; one on the white fitted sheet and the other in with the fleece blanket between the flat sheet and the top sheet over the blanket. Obviously they hadn't switched the blanket out or bothered to check if someones hair was in there!!!! The fitted sheet on the bed was so worn that i could see my hand perfectly when i slid my hand underneath. I went to the front desk and asked for a new room. The gentleman was very kind and apologized for everything. He offered me a new room, or the option to give me new sheets and blankets and i could remake the bed myself....... um? I don't think so, that is not why i pay to stay in a room so i can remake my own bed...... My new room was comfortable, and had no other issues.The continental breakfast in the morning looked good. i only had the coffee and it was fine. They also don't show in the pictures that there is a sketchy motel that sits right in front of the hotel. Food for thought..... Overall it was ok if you can deal with everything being mediocre, but I will not be staying here again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear HRA22 Thank you for your feedback regarding your recent stay with us at the Best Western Plus Harrisburg East Inn and Suites. I truly apologize for any issues with your guestroom and shared your personal observations with our Housekeeping teams to assure immediate training, discipline, and focus on how to assure everything is in working order prior to check-in, and if follow-up is necessary what are we doing to assure the workmanship exceeds your expectations. I am sorry for any lack of ultra-clean standards and have inspected the guestroom to assure every attention-to-detail has been done. hope you will stay with us again in the future, and please contact me at 717-985-1600 if I may be of further assistance. Thank you most of for choosing the Eden Resort and being our guest. Sincerely, Debbie Banton

"Perfect for a budget-friendly, quick trip"

3
07/09/2016

My family & I stayed at this hotel for 2 nights while visiting Hershey Park. The reviews posted about this hotel being dirty & under construction are actually untrue at this time & must have been former reviews. While I have definitely stayed at better hotels, we booked this for the price since this little trip was booked while on a very tight budget. Considering that fact, we could not have been happier. The rooms could use some improvements for comfort but the customer service was wonderful!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Jlemay72 Thank you for taking the time to share your recent stay experience. We are happy that you enjoyed your stay and look forward to seeing you again in the near future. Regards,

"Wonderful stay"

4
04/09/2016

We stayed here for 3 nights, we are a family of 4. Rooms are spacious and clean. The breakfast was good, always have enough supply even at the end of the buffet. Staff are friendly. The only reason why I'm giving 4 star was the lack of swimming pool. Hot tub was available.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Elaina A Thank you for taking the time to share your personal endorsement highlighting your recent experiences with us at the Best Western Plus Harrisburg Pa. At the Best Western Plus Harrisburg our whole team focus is to deliver an experience that exceeds expectations and creates special memories each and every visit. We are happy you enjoyed our breakfast. We look forward to seeing you soon in the near future. Regards,

"Clean & Quiet"

3
29/08/2016

My fiancé and I stayed here after a wedding. We checked in late and checked out early, so it was mainly a place to lay our heads for the night. With that being said, it was clean and quiet. The location was easy to find and close to central PA attractions. I would recommend for a night or two.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Good afternoon Kate N Thank you for taking the time to share your personal experiences with us at the Best Western Plus Harrisburg. We look forward to seeing you again and hopefully this time you will be able to use more of our amenities. Sincerely, Debbie Banton

"business"

4
29/08/2016

Good location good price clean and affordable, pleasant staff near by restaurants, close to highways without being noisy. breakfast is available, pool and hot tub. rooms are large and comfortable , good all around deal for the price.

"Great value near Hershey"

4
24/08/2016

Breakfast could have been better but there is still some value. The hotel itself is clean, does its job. The hot tub looked terrible lol. But if you need a place to stay near Hershey, this hotel is updated somewhat and is cheap!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Avi R Thank you for taking a moment to share your feedback with the travel community. We genuinely appreciate our guests feedback . We are happy that you enjoyed our clean and affordable room. We are disappointed to hear you did not enjoy our breakfast and hot tub. We understand the importance of delivering this basic expectation for travelers. Our team is at the service of our guests, and we are committed to acting upon any guest request to ensure a comfortable experience. We thank you again for sharing your comments, and for providing us with an opportunity to serve you. We genuinely look forward to an opportunity to exceed your expectations during a future visit to the Harrisburg, Hershey Region. Regards, Debbie B General Manager.

"Always a good stay"

5
21/08/2016

We stay here every year in November. Breakfast is great, room is wonderful, and staff is always friendly & professional. It is only 10 minutes from the Farm Complex. The Irish Pub attached is convenient and the food is excellent.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Jerseyhorselover, Thank you for taking the time to share your most recent experiences at the Best Western Plus Harrisburg East Hotel . We find great joy in serving our guests, and our team is genuinely committed to serving our guests as you have so kindly acknowledged! We are happy that you enjoyed our wonderful breakfast and newly renovated rooms. We look forward to seeing soon on the future. Regards, Debbie B

"Comfortable beds "

3
19/08/2016

We spent three nights here. Front desk employees were all very nice. The room was basic but comfortable. I was most impressed with the bed, it was very comfortable. We chose not to have housekeeping during our stay but they brought clean towels when needed. They do offer breakfast but we decided to sleep in and missed it. Coffee is available 24 hours a day in the lobby. They have parking but it does fill up in the evening. Our key never worked for the little gym but we didn't go to the front desk to fix that. No pool but they do have a large whirlpool. The location is close to many dining options as long as you have a vehicle. My only complaint was the wifi. It never worked but if you happened to get on, it was only momentarily.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Thank you for taking the time to share your experience with the travel community. We are happy that you enjoyed your 3 day stay with us and that you enjoyed our newly renovated rooms. My sincere apology that you had issues with the room key and Wi Fi. We have shared your feedback with the departments so that they can correct the issue and improve our guest experience. We hope to have the opportunity to make it up to you on a return visit. Hope to see you soon,

"Breakfast was awesome, clean room, super nice employees"

5
08/08/2016

So we stayed here three nights and had a great time. The hotel has recently been renovated and it really shows. The beds are super soft and comfy, even the pull out sofa bed was comfortable, which was something I didn't expect! The breakfast offered had some really great hot food, including eggs, bacon, and even able to make your own belguim waffles, which was a first for me at a hotel! The staff were all super friendly and had smiles and a warm welcome ready all the time. I even loved talking to the cleaning lady as she made the bed. Over all this place was really awesome and I'm glad I stayed here as it was much better than many of my other hotel experiences.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Good morning Majesticpriestess, Thank you for sharing your awesome review of your experience as our guest. We are happy that you enjoyed our newly renovated rooms and hotel. The beds are indeed soft and comfy. We look forward to seeing you again in the near future. Sincerely, Debbie Banton

"Best Western Plus Stay"

4
28/07/2016

Enjoyed my stay at the Best Western Plus. Wi-fi worked great, room was very quiet, breakfast was good (except for the eggs but loved the waffles) and the staff was wonderful. Loved the fact the front desk had a list of nearby restaurants with directions! Only other wish would be to have taller shower head - it was ok but that's to be expected when you're 5'10"

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Mary Katherine, Thank you for taking the time to share your experience and we are so happy that you enjoyed your waffles. We look forward to seeing you again in the future. Regards, Debbie Banton

"Clean but didn't care for staff member's attitude"

4
22/07/2016

We arrived in the evening of July 15, 2016. We went up to the room and discovered we had been given a room with one queen bed. I had made reservations for two queen beds. I pulled up the reservation on my phone and went back downstairs. The clerk tried repeatedly to get us to stay in the room - even after he confirmed with their paperwork that my reservation was for two queen beds. He pointed out twice that the room had a pull out couch. I pointed out that a pull out isn't the same as a real bed. He finally checked to see availability and gave us a room with two queen beds. He apologized for the inconvenience, but then added it wasn't his fault. He just gives out what they tell him to. That last part was unnecessary, and his apology did not feel genuine in the least. The room was clean and neat.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Karen S Thank you for taking the time to post a review on TripAdvisor. We take all our guests' comments very seriously and use them as key learning opportunities. While we appreciate your kind words regarding our property cleanliness. We sincerely apologize our customer service was not up to the standard.This is something that is being addressed with our team. We value our guests and their feedback and hope that you will give us another chance when traveling to the areaard we strive to give each guest. Regards, Debbie Banton

"Great option"

5
05/07/2016

Clean and comfortable. Easy 20 minute drive to the Pennsylvania Renaissance Faire and Celtic Fling site. Great option if you cannot get into one of the closer hotels. Love the belgian waffles on the breakfast bar. The only thing missing was biscuits to go with the sausage gravy.

Debbie B, Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Rose Maria, Thank you for taking the time to share your experience. We are happy that you enjoyed your visit with us and that you loved the Belgian waffles. We look forward to seeing you again soon.

"Overnight Stay"

5
04/07/2016

Easy location to get to, both the hotel itself and where its located with 3 major roads less than 5 minutes away.The parking lot was clean and well lite. The room was very clean and very well maintained. It looked spotless. The breakfast was also very good. Had a good variety of food and plenty of it.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Keith D, Thank you for sharing your recommendations of our facilities and that our location is quite easy to get to, and that you were impressed with our complimentary breakfast. We hope to see you back again soon. Regards,

"a nice Best Western Plus"

5
27/06/2016

I really liked this location. It was on the outskirts of the city so we were not driving in a congested area. There were a number a restaurants nearby. The breakfast area was more spacious than most places. There were scrambled eggs, sausages, waffles, cereals, fruit. All was good. The hotel room was clean, wider than normal (for a 2 queen room), clean bathroom. I would definitely stay here again. The managers were accommodating to our needs.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Motherhen03, Thank you so much for your wonderful review and are happy that you enjoyed our complimentary breakfast. We look forward to seeing you again in the future. Sincerely,

"Best Western took over this Hotel from Wingate and improved it"

5
27/06/2016

The last time my wife and I stayed here, this property was a Wingate Hotel and in terrible shape. Best Western has taken it over and improved the facility quite a bit. They have refurbished the property so it looks a lot better. We were greeted at the front desk by Nickolas and as Best Western Card holders. The Lobby was clean and inviting. Debbie the manager was also helpful. Quick check -in Rooms were very nice clean and large. We had a very comfortable bed. Bathroom was fine and the shower very good. The breakfast area was large and very well stocked and fresh. A small pool that we did not use. An easy check out. We stayed for 2 nights at a very good rate and would return again.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear JoeSchwartz, We truly appreciate you taking the time to post some comments about your stay with us. I know that staff truly appreciates your kind remarks about their great service. We look forward to seeing you soon. Once again thank you being a loyal guest. Regard

"Excellent hotel!"

5
27/06/2016

We really enjoyed staying at this Best Western and we plan to return next time in the area.It was a very pleasant experience. The hotel was very clean with large rooms and polite staff! There are lots of restaurants in the area. Excellent value for your money!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear Milena K, Thank you so much for sharing how excellent your stay was with us. We are so happy that we you enjoyed our hotel and that the staff was excellent. We look forward to seeing you next time and I recommend you try Gilligan's restaurant the next time you are staying with us. Regards, Debbie B

"It's only cereal ??"

3
16/06/2016

Grant it we checked in late and was asked by the front desk guy if we needed a wake up call for breakfast. Due to breakfast ending at 9:30. I declined because I thought the kids would have me up in time for breakfast. Well we all overslept ??. It was 9:45 when I went down to ask if I could have some cereal for my 2 kids. The cereal was on a cart so I grabbed 2 bowls and put some generic fruit loops (aka fruit rings) in them when out of nowhere comes Margie stating breakfast was over at 9:30. I was trying to aplogize and let her know we got in late last night and overslept. She wasn't trying to hear it. Now I have 2 bowls of cereal and a locked fridge with the milk in it. I asked Margie if I could please have some milk for the kids, no reply. She walked away then she came back and opened it asking "I guess you want 2%" sarcastically. Then she asked how many did I want as if they were 1/2 gallons. I asked for 2 and she gave them to the girls. I could've stayed further down Eisenhower at a cheaper hotel where I would expect attitudes and crappy service then go eat at any of the restaurants. She upset my experience there. Not to mention it's no indoor or outdoor pools for the kids to go swimming. Danielle and Debbie were both very friendly. They need to give kindness genes to Margie, it was only cereal??.

"You MUST stay here when in the Harrisburg/Hershey area!"

5
13/06/2016

When we arrived at the hotel, we were greeted by Danielle. She was AMAZING! After such a long travel day, my son's senior prom, an abcess tooth, etc., I arrived at the hotel exhausted and in pain. Danielle greeted us and seriously, she made my whole day better just by the way she greeted us. She was so nice, cheerful, happy, genuinely sincere, and she made me laugh. I just can not say enough good things about her. It wasn't a fake pleasantness either. She honestly seemed that she cared and loved her job. The entrance to the hotel was clean and modern. We got up to our room and the pack 'n play we requested for my granddaughter was already in my room with sheets! This is so wonderful for a hotel to do when you make a request online and they honor it and don't make it a hassle. The room was spotless. Believe me, I am a hotel snob. Before I unpack I check the mattresses for bed bugs, behind the curtains for bugs and mold, in the bathroom for mold, make sure the shower curtain is clean, make sure there is no mold or slime in the refrigerator, etc. This room was spotless, smelled fresh, etc. We stayed two nights. The next morning, I came down for breakfast and it was delicious! Large variety, wafflers WITH strawberry topping and whipped cream. I had one issue, I went outside to my car and came back in in the middle of the night. My key card wouldn't work so I came back down to the front desk. The front desk gentlemen asked for my ID, I said my ID is in my room. He said, I can make you another key but I have to accompany you upstairs to check your ID. ABSOLUTELY not a problem. I really appreciate that they take hotel security seriously! By the way, the key not working was totally my fault for having it against my cell phone. When we checked out, my daughter left her diamond ring in the bathroom. She remembered 5 hours later, after the room had been cleaned. She called the hotel, and the diamond ring had been turned in to the front desk by the cleaning staff and we were able to go pick it up. This simply does not happen in this day and age. I do not know the employees name, but they are to be commended for their work ethic and honesty. This was the best trip I have ever had at a hotel. Thank you so much for helping to make our weekend great!

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Good Afternoon Heather W, Thank you so much for taking the time to ., Thank you for sharing such fantastic feedback about Danielle and your experience as our guest. We look forward to seeing you again in the future.

"Another Best Western"

4
09/06/2016

This hotel had quick check in, friendly staff, and was a clean hotel. The bed was soft for our liking, but it fit everyone comfortably for our visit. The breakfast was good, but I would have liked to see more options and meat cooked a little longer. No complaints as it was free, just my personal preference.

"Convenience"

5
30/05/2016

The rates were affordable for the holiday weekend we stayed compared to other hotels in the area. The accomodations were modern and comfortable they offered HBO as part of the television package. The breakfast buffet was delicious.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Debra M, We thank you for sharing your experience and we look forward to seeing you next time you are in town.

"Average BW. Has some flaws"

4
30/05/2016

FD staff was able to get my family and I checked into our suite early, which was nice when traveling with infant twins. Girl at the desk in the AM could smile more. Our suite was huge and even had a jacuzzi tub - a nice surprise for our six year old! A few housekeeping issues were overlooked, mainly some dusting on the HVAC units. There were many youth soccer teams staying on the same weekend we were here. Noise was expected, however large groups of kids were riding hover boards around the halls late at night, keeping us all awake. One call to the desk was all it took to remedy the situation. Breakfast in the morning was standard Best Western - the area was kept clean and food well stocked. There are other options to eat nearby as well as Target and Walmart short drives away. Hershey attractions were only a 15 minute drive.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Rms0328, Thank you for your recent stay with us - I regret to read that you had some housekeeping issues with your room. Your feedback is important to us as this will help us continuously improve our service awareness and guest experience. We look forward to seeing you again soon! Warm Regards

"comfortable.. yes i would return"

4
04/05/2016

beds were comfortable. a mini fridge, microwave and flat screen. A NICE flat screen. There were many little kids on our floor but i didnt hear any of them thru the door...there is also a small pool and a snack bar in the lobby. Yes i would return. Only had 1 minor problem with the plumbing, which i assume is now fixed; the shower came right out of the wall and the shower faucet would not turn to close...just kept spinning.. the desk got maintenance right on it before we even left

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear galvodog6 Thank you for your feedback, we appreciate the time you took to share your experience here on Tripadvisor. I can assure you that our maintenance department resolved your issue immediately. We look forward to seeing you again in the future.

"Good value"

4
25/04/2016

We used a hotel voucher and got a very good price on the room. The young man who checked us in was very pleasant and helpful. The room was plain but clean and the bed was comfortable. The breakfast offerings were limited, however.

Debbie B, Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Marigoldlady, Thank you for staying with us at Best Western Plus Harrisburg East. We appreciate you Taking the time to share your experience selecting our facility and for your wonderful comments. We look forward to having you stay with us again.

"Good location"

3
11/04/2016

What we liked: The location was convenient. 3rd party price was good and selected due to decent reviews and cosy comparison. Indoor pool and hot tub What we didn't like: Requires a drive for meals. Mattresses were on the low end. The room hvac was gross-clogged with debris, so I shut it off and opted for stale air. Shower drain excessively slow. You stood in a 2+ inch gross puddle at the end of a shower. Screw on the bathroom floor. Urine at base of toilet. No towels at the pool. Pool was overly foggy, uncomfortable, unkept-moldy, rust, peeling paint. Hair in eggs at continental breakfast. Layout in breakfast area was a logistical nightmare.

Debbie B, General Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Hello Keldrew1 Thank you for your feedback. We apologize that your stay was less than desirable, and we'll be taking steps to resolve the issue.

"One night stay on the way through"

4
09/04/2016

This hotel has just moved to Best Western from another brand. The hotel is relatively new. We stayed there while on moving south to Maryland. The rooms are good. The hot tub is great, and much appreciated. The breakfast is good. Our only problem was a large group of teenagers that descended upon our floor in the evening. They decided the hall was an extension of the room, with much noise until late at night. I told them to stop, with some success. The hotel had to intervene as well. This is tough for hotel managers, as they usually do not have the tools to deal with moderately rowdy visitors.

Debbie B, Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Good afternoon PFJE, Thank you for your feedback, we appreciate the time you took to share your experience. We apologies that your stay was interrupted and we are working on preventing these issues. We look forward to seeing you again in the future.

"Great hotel and price"

4
27/02/2016

Desk staff very attentive, room clean with plenty of towels and wash cloths (that's a rare thing these days), excellent price, hotel recently remodeled and is beautiful. Only downside was breakfast is done by 9. We were in town for a local conference, we went, registered, got our seats, and came back for breakfast and it was all put away. Breakfast could use some yogurt too.

Debbie B, Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Dear DPWtrville Thank you for your feedback we are so happy you enjoyed your stay and I wanted you to know that we have listened to your feedback about the Breakfast hours and have extended the time. We look forward to seeing you again in the future. Have a great Day.

"Great place to stay on a budget."

5
21/02/2016

The hotel is nice, clean, and quiet. The staff was super friendly and knew me and my girlfriend as we had stayed there more than once. It is close to the airport, and close to the some great dining, the bigger mall in Harrisburg, and a really nice theater. It's a great place to get out of the country for a little while. It's also about a third cheaper than the other Wyndham hotel in the area, and despite the other being more 'upscale' (The Wyndham Garden Hotel) this one had much nicer rooms. The only thing it lacked compared to the other was the free shuttle.

Debbie B, Manager at Best Western Plus Harrisburg East Inn & Suites, responded to this review
Good afternoon Tyler M., Thank you for sharing your feedback with us. We appreciate you taking the time to share your experience and we look forward to accommodating you again in the near future. Have a great day!

"Great value "

4
21/02/2016

We stayed here for 2 nights while Motorama was at the Farm Show Complex. An easy 10 minute drive away. The hot tub was cold the 1st night but corrected quickly. The hot and cold water was plumbed backward. That said, we enjoyed our stay and would definitely come back.

"Loved This Place"

5
18/02/2016

My husband and I unexpectedly needed to spend the night in Middletown, Pa, so at the last minute I got on the computer and Googled lodging in the area. Based on price and excellent reviews we booked a room at the Wingate by Wyndham Harrisburg. After booking the room, I called them and requested a 1st floor room or one with close acess to the elevator as I suffer from severe back problems and sometimes have trouble walking. When we arrived, we had a room on the first floor very close to the front entrance. The most important thing to me in any hotel/motel room is cleanliness. This place was spotless....and HUGE. It was a large room with a king size bed plus a sofa bed. It had a large, flat screen tv, a mini fridge and a small microwave plus a coffee maker and a hair dryer. There we plenty of towels and the internet was fast. Did I mention that this room was CLEAN? The bed was just a tad soft for me but was the perfect softness for my husband. The breakfast was wonderful...scrambled eggs, bacon, English muffins, bagels, bread for toasting, assorted cold cereals, hot oatmeal, a Belgian waffle maker, mini muffins, apples, syrup, jelly, butter, margarine, coffee, tea juice and milk. There were two attendants and ample seating and the whole area was spotless. The ladies who were attending were so friendly and also very helpful. Although we did not use it, there was a small workout room right next to ours, I think they even had an indoor pool but I didn't see it. This place is about 4 miles off the main highway, but very easy to get to and our room was very quiet. I feel we got a great bargain for the price we paid. I would not hesitate to stay there again. And, I cannot stress enough how impressed I was at how clean it was.

"My stay over at Mom's!"

5
17/02/2016

I loved this hotel! I needed to stay over to spend the day with my 91 year old mother. It is a long drive from where I live ( near Atlantic City) to Middletown, Pa. Sometimes when I make the trip I stay over the first night and then I am fresh to spend the day on outings with my mom who now lives in an Assisted Living Situation. The hotel was clean and comfortable. The staff was nice and the price was reasonable for the area( Harrisburg/ Hershey). The hotel was only minutes to my mom's Assisted Living unit. I had a King room that had a sofa, small refrigerator and coffee maker. There were plenty of towels and toiletries. The only real disappointment was that the workout room was closed due to repairs. I had really needed to get some movement time in after the long drive and for medical reasons. There was a lovely Hot tub adjacent to the workout room. Included was a nice breakfast and lovely Breakfast Room. I experienced my first stay with Windham in Tennessee through an RCI exchange and was very impressed with the way they keep their units maintained and clean. While on a recent stay on Hilton Head Island I did not exchange to a Wyndham Property. A lady sitting by the pool said it all ( as we were disappointed with our exchange). She said, "You can't go wrong with Wyndham". I am beginning to believe that myself now.