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Best Western Hotel Hannover-City, Hanovre

3.0/5  - basé sur 89 notations.
Nikolaistrasse 12, 30159, Hanovre, Germany - See map
Best Western Hotel Hannover-City - BEST WESTERN Hotel Hannover-City The Best Western Hotel Hannover-City is ideally located in the center of Hanovre. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Hannover is host to numerous trade fairs like the Didacta, CEBIT or Hannover Messe. Due to its excellent location the Best Western Hotel Hannover-City is the ideal destination for business travelers and visitors. The 54 single and double rooms are comfortably furnished with shower and private bathroom, desk, safe, telephone, satellite television and radio. Orientated to the west, all rooms at the Best Western Hotel Hannover-City are as bright and friendly as our service. After a peaceful night, enjoy a full breakfast in the spacious food court.

Best Western

Hotel Hannover-City

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge

Guest reviews

In partnership with tripadvisor fr
based on 89 guest reviews
NOTE ISSUED
Excellent
10
Very Good
26
Average
23
Poor
19
Terrible
11
REFER TO NOTICE
Business Business
50
Couples Couples
17
Family Family
12
Friends getaway Friends getaway
4
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Boiling hot, no air con on a noisy street!"

3
01/09/2018

Comfortable hotel, helpful staff and good location BUT we were given a room at the front (despite asking for a quiet room.) The hotel is opposite a popular and noisy bar - the complimentary ear plugs in the room should have been a clue! We stayed in August, the room faces south and it was boiling hot! There isn't any air con so we either boiled or opened the window for air but got all the street noise. Breakfast very average too.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear Coastocoaster, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, your Best Western Hotel Hannover City

"Good value budget hotel"

3
06/08/2018

Stayed here for one night after arriving late in Hannover and it was ideal for this purpose as I was taking a train the next day and the station is just a 15 min walk. It was very hot whilst I was there and as the rooms don't have air conditioning a fan had been provided which helped to have a good nights sleep. I would have preferred that they provided a sheet instead of or as well as the quilt for the hot weather conditions. Ear plugs were also available but not sure if these were for blocking out the noise of the fan or outside noise as the hotel is in a street full of night life, fortunately I was there on a Sunday and it was fairly quiet but can imagine it can be a lot noisier on a Friday & Saturday. The room itself was big with ample storage space with coffee making facilities and a fridge though this didn't appear to be working. Bathroom was small with a shower but again clean and functional. The carpets throughout wont be to every ones taste but the hotel is modern and clean. Wifi signal was good. Breakfast was simple though expensive but more than adequate and in a light, clean setting. For the price the accommodation was very good value and ideal for a nights stay.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear sparty328, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

"Be very careful with this hotel and the Booking.com website!"

1
30/04/2018

I booked a reservation on Booking.com for the Best Western Hotel Hannover-City, Germany. I called the hotel directly to cancel the reservation due to a change of travel plans and they (the hotel) charged me for the hole stay, including the breakfast! I would understand if they charge a one night cancellation fee, but no, they took the hole amount! I have been scammed out of $440!

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear PXHF, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, your Best Western Hotel Hannover City

"could be better"

1
23/04/2018

Stay over for a week as part of Hannover Messe. The room price is incredible expensive for the quality of the hotel. The distance of the hotel to the Hannover Central Station is a short 13mins walk. While the room is generally clean, the service level is very poor. The TV and clock are not working. Even after the 1st night service, they never bother to check at all. They will replenish the bottle water in the room but never bother to make up the bed and wash the glass that I used previously. Can't understand why paid for the service but didn't get anything. The internet is extremely slow. Reminded me of the old modem days. Hardly useable in today standard and quite a contrast when u are visiting the future Industry 4.0 show that the city is hosting. There is a pub cum diner across the street and if you are a light sleeper, this is very noisy if u get the room facing the road.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear Nicholas Y, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, your Best Western Hotel Hannover City

"Almost great"

5
22/04/2018

This hotel was great value for money. Professional and polite staff, very clean, great breakfast options and not far from city centre. Room was spacious, beds quite good, but bigger blankets should be advised. Was a bit cold when we arrived, but after turning on the heating all was great. Bathroom was very big and quite clean. Hotel surroinding is a bit dull, but safe and clean as well. Recommended for short stay.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear Aleksandar S, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

"Good for business trips"

4
15/03/2018

The hotel is clean and warm, however the wifi isn't the best. There has to be some improvement on the wifi. The service is good and the food is okay. Nothing special. Good for business trips. Overall worth the money.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear dn133, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

"Professional hotel"

4
08/03/2018

we were at this hotel in March 2018 for 1 night. I think staffs in this hotel are professional and very helpful. the rooms was clean and bathroom and toilet was great. room has a electronic kettle and some tea bag and also welcome drink.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear aaddmi n, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

"Very good hotel"

5
01/03/2018

Stayed for 3 nights in December 2017. Very helpful staff. Very clean rooms, very clean bathroom. Kettle in the room, every day supply with tea bag, coffee bag. Big room (we have a triple room). Good signal wi-fi. The only minus was very cold in the room and take a long time for the room to warm up from radiator.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear Cristina P, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

"Worst Best Western I‘ve ever stayed at"

1
21/10/2017

I travel for a living and usually stay at Best Western Hotels. I can't remember ever writing a bad review for a Best Western but this place is so bad that I feel a need to warn others. Beyond the dirt (I used a bath towel to clean out the filthy soap dish), it is just very poorly maintained. There were many things like the derailed curtain, the missing Kleenex, the malfunctioning TV, leaky toilet, dirty ironing board perfectly positioned with the iron on the floor as a greeting when entering the room. Each on it's own wouldn't be much of a bother but the many, many little things added up to a very poor impression of this hotel. I would advise anyone staying in Hannover to look elsewhere.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear fgm4, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, your Best Western Hotel Hannover City

"employee"

5
09/09/2017

kind crew specially mr. majid saber who helped us during stay in hotel . very polite behavior .sympathy with our problems and trying to find solution for our request and problems although it was not his duty.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear 742ebrahims, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

" Widely overpriced - poor service "

2
05/09/2017

Stayed here for the one and only night. No internet, no A.C. in a hot room. Room towards a very busy and loud street. The room half ready made. And all this for the price of a 4+ star hotel in a city like Hamburg. Say no more ... Stay away from this hotel....

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear Tomas S, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, your Best Western Hotel Hannover City

"Travelling around Europe"

2
22/06/2017

Well located, but there was no air conditioning and the room was very hot and noisy from the street. Although car parking was directly outside on the street which we were aware of, the nightlife from a nearby nightclub was both noisy and rowdy causing some concern.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear pgbronco, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, your Best Western Hotel Hannover City

"Poor hotel, very hot, "

2
21/06/2017

Arrived late in a room with closed windows, no airco. Room was 30 degrees. TV only has 2 channels. Internet does not work unless you never had 4G or broadband. Empty fridge and then a price above 100€ excl breakfast.... Well, to end with a positive note.... the bed is OK.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear kwiks2015, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, your Best Western Hotel Hannover City

"Good location, nice staff"

3
24/05/2017

The hotel is located within walking distance of the the main center of Hannover. Parking is on street, free if you Park on the hotel side, parking meter on the other. A number of nightclubs are close by and these have outdoor terraces from late May to end of July, so be aware it could get noisy at night. Rest of the year it's a quiet place. Hotel is basically clean. Room size is good, curtains are old but the rooms are comfortable. WiFi is good but uses token vouchers that last maximum 3 days. The breakfast is very good, but doesn't vary at all. Good value though. The hotel staff are very helpful and pleasant. There are much better hotels in Hannover, but for a short business stay this hotel is a good no frills basic bed and breakfast. Depending on the season can be overpriced and not such good value, check the rate and compare.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear Peter and Beatr... W, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

"Average "

3
18/02/2017

I stayed here for 5 nights and must say that this is just an average city hotel. The rooms are big enough for this type of hotel but the walls are thin as paper. I could here quite a lot from the other rooms. The check in staff was very friendly and I lied the fact that there was always coffee and tea provided in the lobby...very nice gesture. I would def stay here again for another business trip.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear EnnoFL89, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, your Best Western Hotel Hannover

"Ok ok hotel"

3
09/12/2016

Hotel rooms are spacious but needs to be soundproof. you can easily get disturbed by noise. it is 10 minutes walk able distance from main train station. hotel staff is very kind. internet speed is ok.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Best Western Hotel Hannover City

"Clean but..."

3
01/11/2016

We stayed here for a week, and were very disappointed with the lack of Air Conditioning. Something we just assumed would be available in the 21st century. Otherwise the hotel was clean, and the room was spacious. The price was average, but it is in busy part of town. There are bars rocking all night across the street.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"You get what you pay for."

4
01/08/2016

We stayed at this Hotel for two nights. Found it did what it said on the tin. Room was clean and tidy. With the window open it was fairly noisy very late at night, but we just closed the window. Staff were very friendly and helpful. Breakfast was good. Location was perfect for us as we like to walk, so the 5 to 10 Minute walk to the Center was not a Problem at all. We will happily stay here again.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"Avoid if traveling with children!"

2
30/07/2016

This is a nice hotel and the rooms were clean and comfortable. Unfortunately it is located directly across from a lively night club, the Bar r cuda. There is no air conditioning so you have to leave a window open. The noise from the club is so loud well after 2am. The neon lights finally cut out around 2:30. But because this is a night club scene, there was lots of street noise-cars revving their engines, occasionally honking, people talking loudly and yelling. And around 4am there was a couple loudly enjoying each other's company. Let's just say they needed a room. I get it-none of this was the hotel's fault, but you should know what you're getting. If you're in to the club scene, this is your hotel! If you want a good night's rest, then you should stay somewhere else.

Centro H, Leiter Gästebetreuung at Best Western Hotel Hannover-City, responded to this review
Dear guest, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, Centro Hotel Group Team

"Good budget hotel"

3
05/07/2016

It is very close to Hauptbanhof (central station). Even if you wish you can just go by walk. At any time you can check in. The reception speaks English as well. Nice breakfast within your budget. Juice they serve free.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"Day 1 on European road trip"

4
13/06/2016

I was riding my bikje and my sons were driving from UK to Warsaw. Hannover was the first night stop over from the Hook of Holland. The staff were friendly and very helpful on arrival - especially with parking. Got some good recommendations on places to visit and eat / drink. Breakfast was good value and set us up for the day. A bit stingy limiting the free wifi to one device per room, but good apart from that.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"Great location, friendly staff"

4
19/05/2016

Great location, friendly staff. We didn't pre book the breakfast, but the breakfast was definitely worth the 9 Euro. The rooms are light in colors. The carpet in our room had some big stains, and the shower kept changing from hot to cold to hot again. Overall, I would stay here again when I needed to go to Hannover area.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"Nice Hotel with Good Breakfast"

4
11/04/2016

Essa tem sido a segunda vez em que ficamos em um Hotel Best Western e cada dia estamos mais e mais felizes com nossa experiencia neste hotel. Não é nada chique nem luxuoso mas tudo sempre está em boas condições, limpo, bom atendimento e um ótimo café da manhã. Eles te garantem algo e mantém o seu padrão, e é sempre bom saber que você irá receber o que estava esperando. Até hoje eu e meu marido estamos satisfeitos. This has been the second time we have used Best Western and each day we are more and more pleased with our experience. It isn't anything fancy or luxurious but everything is always very well kept, in good conditions, clean, nice staff and a very good breakfast. They promise you something and they deliver it, and it is always nice to know what to expect. So far me and my husband are both pleased.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"Room like a hostel, weird cleener"

2
13/03/2016

I called the hotel to ask whether they have a free room for same night, since my stay was not planned before. The receptionist although confirmed, but asked for my credit card number, if I wanted to make a reservation. Strange man. While receiving my room keys I was asked to pay directly, so I was wondering if look like someone who may not be able to pay, although I asked for my company's name on receipt. The room was very bad: definitely comparable to hostel- the window was defective and walls were dirty. In addition, next morning from 8:00 a room cleener tried to open my door and after understanding that its closed he started to khock it long and loud. Water and coffee available on reception- were adding even more to typical hostel atmosphere.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, Centro Hotel Group Team

"A bit dirty rooms"

2
11/12/2015

Stayed at this hotel about five times. Quite good location, fast check in, check out, big rooms, good rates. And that's it. Breakfast is poor. Rooms are dirty. Wifi didn't work because of problems with cable as receptionist said. He didn't allow to extend check out for two hours for at least of one of two rooms we stayed it, saying that they are "fully booked", which wasn't true: it's easy to check online. We won't stay at this hotel during our next trips to Hannover.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, Centro Hotel Group Team

"Not in a particularly nice area"

2
14/09/2015

Spent five nights here while travelling round Germany. When it said Hanover City I assumed it would be "in the city" it was a twenty minute walk away. It also said safe deposit box.....wrong. Wifi did not work in the room either. The room was just so hot as to be unbearable, I had to ask for a fan, we couldn't have the window open at night as the hotel is opposite a night club. When I woke up after the first night I was covered in a rash had to go to the pharmacy for antihistamine tablets. Housekeeping woke up up at 8.30 to clean the room so we had to remember to put the do not disturb sign on the door at night, when they did clean the room it wasn't properly cleaned just the bed made and bin emptied. No I wouldn't say in this hotel again

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you for your contributions and your constructive criticism. We regret that not much enjoyed your stay with us. For the inconvenience we apologize. Sincerely, Centro Hotel Group Team

"Recommended"

4
05/05/2015

I stayed for 2 nights. The room is clean and reception is friendly. Lots of bars and resturants nearby. There is a supermarket about 10mins walk away. Would stay here again when i come visit. Breakfast was good.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"Couldn't better"

2
30/03/2015

The location is good the rooms are good too and so the front office The housekeeping are not doing job well... I found dirt papers in the room from previous guests and was still there for another 2 nights! They don't change the linen as it should specially when staying for a long stay Internet very bad complained but no action !

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your review and your constructive criticism. We are very sorry that you not enjoyed your stay with us. For the inconvenience we apologize. Sincerely, Centro Hotel Group Team

"great hotel!"

5
09/03/2015

This is a very nice and clean hotel, the people were very friendly, it is located very close to the city center, pretty much everything within walking distance, all in all a great value for the money paid!

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your kind review. It's great that you enjoyed your stay with us. We would be your hosts again. Sincerely, Centro Hotel Group Team

"Poor hotel"

2
25/01/2015

This hotel consists of disadvantages. No hot water on 4th floor in the morning. No internet connection in the evening. Almost broken door lock. Safe was with dead batteries and did not work. Staff listened to my comments but did not do anything. Very poor breakfast. Streets around in the morning were nasty. Never ever recommend this hotel to anyone. Good thing - furniture was OK.

Centro H, Leiter Gästebetreuung at BEST WESTERN Hotel Hannover-City, responded to this review
Dear guest, thank you very much for your review and your constructive criticism. We are very sorry that you not enjoyed your stay with us. For the inconvenience we apologize. Sincerely, Centro Hotel Group Team