Best Western Plus Hotel Stofella,  Guatemala City

3.5/5  - based on 215 guest reviews.
2 Avenida 12-28 Zona 10, 01010, Guatemala City, Guatemala - See map
+502 24108600 +502 23310823



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • Restaurant
TripAdvisor Traveler Rating
based on 215 traveler reviews
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The Best Western Plus Hotel Stofella is conveniently located just 15 minutes from La Aurora International Airport. It is in an exclusive business, financial and convention center, surrounded by the most exclusive shops, malls, variety of prestigious restaurants and nightclubs in the city. The hotel has 82 rooms of which six have no elevator service. Luggage assistance available 24 hours. Enjoy your stay.

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Room 1

Guest reviews

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based on 215 guest reviews
Business Business 60
Couples Couples 36
Family Family 27
Friends getaway Friends getaway 40
Solo travel Solo travel 34
Sleep Quality
Best Western Plus Hotel Stofella,Guatemala City
  • 4
    « Ask for a room away from the street: »

    Hotel is nice, Upside: Clean, nice beds, comfy and good quality service for a reasonable price, one block away from bigger hotels and good plazas. Downside: Some of the rooms facing the street are just too noisy, there's a karaoke restaurant nearby and believe me, there's not talent hanging around that place... lol, unless you enjoying pretending you are at American Idol... LOL Other than that, the place is Ok.

    « Interesting Stay »

    Stayed there on mission trip and it was great experience. I would come back there anytime. It has a very interesting look inside with woods everywhere. It is located in a very safe area la Zona 10 where you will feel very safe to walk anytime.

    « Comfortable Hotel That Will Not Break The Bank »

    My family of 5 stayed here this past June. We spent one night because we did not want to have to get to Guatemala City, from Antigua, to catch a morning bus to Rio Dulce Town. The rooms are comfortable and clean, breakfast is included, and the staff are friendly. The hotel is located in a good area, with easy access to good restaurants, a zoo, museums, and a high end shopping mall. Avenida La Reforma, a tree lined, pedestrian friendly avenue, is only two blocks down the street.

    « Would stay here again! »

    This hotel was clean and comfortable. Large rooms and great water pressure!! Wifi dropped out a few times while we were there but was ok in general. Walls quite thin - could hear man snoring next door! Breakfast was ok, great to have the omelette service. Free bottled water in rooms. Staff very helpful and friendly. Good safe location.

    « Not a good experience »

    Visited GUA on business trip from 10-14 oct. As HI and Inter were packed, travel decided to book me at Stofelle. First time this year was decent, so I agreed. Stayed at room 305, room was not clean and dark. There is no elevator to access the third floor, so you have to walked 3 flights of stairs. Air conditioner extremely noisy, same as construction neighbors (drilling until midnight) and arriving flights into Aurora Airport. At least hotel should consider doing improvements to make rooms sound proof. Breakfast, that is another story. I was only able to make it twice. Seems you have to be there extremely early to grab a bite. I did go to the lobby and complain once. Internet, barely worked the first two nights. Bet my roaming charges will come up sweet! Did walk to the lobby and spoke with Mr. Carlos Garcia. While I was doing so, he was very kind to answer a call and left me there standing. So rather than taking another approach, I just walked away. Some people seem not to understand that price is important, yet SERVICE is the driver of excellence. Sorry, Best Western Stofella but you guys do a poor service.

    « a little old , need some care, but still good. great employees. »

    employees are great, as most of Guatemala guys. breakfast is very good. Not extraordinary, but very good. (they have hot chocolate !!) safe box (my room) not working !! neither fridge. That is why I gave a 4 star. it is not expensive . excellent location. it is clean and nice. free good wifi. It is not a 5star one, but you get what you pay for ... it is a little outdated. I don't like bad hotels, and this one is NOT a bad one. will come again for sure. Again, the employees are very nice people. difficult find nowadays ...!

    « Most moderately priced in Zone 10, Guatemala's "Zona Viva." »

    Rooms are wood-paneled and quiet. The included breakfast has with lots of options. For night dining, the restaurant is excellent. There's no pool, so this hotel is better for business travel than travel with family. A taxi stand is right in front of the hotel, convenient. The Panaderia San Martín, a block away, is a big favorite with Guatemalans, serves pizzas, salads, desserts and tropical fruit drinks. If you are given a room with no view or facing an interior courtyard, ask for one with windows to the street and folliage.

    « Very clean hotel, spacious room »

    This is an extremely well kept, super clean hotel. Breakfast was good, and staff were very friendly. Only complaint I have is that the shower went from comfortable to searing hot to cold which seemed to be based on who else was using the water...didn't like having to do the two-step in the shower.

    « Not an enjoyable experience »

    The lady at reception was acting as if she was doing me a favor, not very pleasant. There was no hot water in my room. I was giving a very tiny room with a widow with a view on small meeting room and adjacent to the administration office. Therefore no piece. Will not stay there again.

    « Beautiful but..... »

    This was a very nice looking hotel but room was small for two people and morning breakfast was just adequate. The first morning the coffee was terrible, which was shocking since this was our first day in Guatemala and I was looking forward to a good cup of coffee. The second day the coffee was okay but breakfast just okay. The hotel is very clean and the staff is very nice.

  • 4
    « Quaint »

    I gave this hotel a higher rating because I like vintage decor and solid hard wood furniture. My room was quite large because I had two queens. The only negative is the breakfast dining area being opened on time but not all the food being brought out for another 15 - 20 minutes. It appears that there was only one cook who also made the omelets, she was very accommodating.

    « Good location »

    This old hotel is in a good location and maintained okay. The breakfast was find. There are many restaurants nearby, so plenty of places to eat. Rooms are on the small side and there is some airplane noise.

    « Old hotel, good location »

    The hotel looks like very old, like its furniture. Rooms are not so big, but overall it is very clean. There are some maintenance/renew needs, specially the bathroom, but nothing that messed up my stay. Breakfast is average, nothing special. Location is a plus. For the rate, I think it has its value.

    « Small rooms, no view and a 2.5 rating »

    The rooms are very small. Ours had the view of a potted plant and the hall beside us while other rooms had the view of pipes. Mostly no staff. The food was average. I would surely recommend staying somewhere else - there are many choices.

    « Local flavor »

    Part of the Best Western chain, Hotel Stofella is an older well-maintained edifice in Zone 10 conveniently located near restaurants and shops. Our 12-member Overseas Adventure Travel (OAT) tour group received a warm welcome for our two-night stay. The room I occupied on the first level was clean and comfortable. The floor covering is tile, something this Floridian prefers to dust-collecting carpet. Unfortunately, the a/c did not function on that warm November evening, but hotel management immediately situated me in another comparable room. Stofella offers a bountiful buffet breakfast that features an ample fresh fruits. Yum! I found that Stofella offers superior service, comfortable and clean rooms, and an ambiance not found in chain hotels. When I saw the Best Western sign upon arrival, I had expected less. Stofella offered more.? Highly recommended.

    « Great starting place to Guatemala- Traveling »

    The location is great- Within Zona 10- Room was very clean with the bathroom. The front desk was very friendly and understood English. The breakfast was very good They helped me get a shuttle to Antigua - Cost was in the $80's with free breakfast. The breakfast was wonderful! I read some negative reviews but I think it may have been due to miscommunication - The waiters and cook did not speak much English .. The cook will make any type of eggs you want and ask you want do you want in your home let.. They had several type of local cheese/ bread .. Sweet breads and Guatemala pastries.. On the far side they set up A table with 2-3 different type of fruit juices. And on the other end they had a huge bowl of fresh cut fruit, this time it was strawberries and there was a side of yogurt. Remember you are in Central America .. This location did not have cereal or pancakes. I suppose you can always ask if they have any in the back...

    « Great Stay »

    Hotel is location is central and close to the live zone, great restaurants , entretaiment and business area. Staf is profetional and helpfull. The restaurant attached to the hotel has good food quality. I did enjoyed may stay of three nights.

    « What a beautiful Hotel - STRONGLY recommend it »

    The Best Western Hotel Stofella is a refurbished home or collection of homes all cobbled together to form a hotel. It has all hardwood floors, large wooden vaulted ceilings, wood paneling, thick hard wood doors. The entire feel of the building is that it is older, has been immaculately refurbished and feels rich. Rooms are good, not huge, but nice. Good bathroom with a shower. Positives: Price! Great price for what you get and where you are. Location! It's 2 blocks from Zona Viva, and is surrounded by bars and restaurants within walking distance, but the hotel itself is on kind of a side street, so it's real quiet at night. The staff was great, the hotel itself was beautiful. Free WiFi throughout the hotel. Worked well day and night. Good buffet breakfast with an omelet station. Nothing elaborate, but food was good and it was included. Negatives: They could use better pillows. And if you are looking for a view? Forget about it. I was in room 216 and my view was literally a brick wall. It would have been nice to have a bar in the hotel, but like I said, it was surrounded by them, so that's kind of picking nits. All in all I strongly suggest this hotel.

    « Nothing extra - good value »

    A very average hotel with poor Internet, no gym and a quite frankly dreadful breakfast buffet. Professional and friendly staff, great location and good rates make up for most of it, making this a favourite for group tours and development workers. Do skip breakfast and ask to change rooms if you are not picking up a good Internet signal.

    « Small but Comfortable »

    This hotel is not your typical Best Western: it's a charming older building with dark wood panelling and furnishings. Our room was comfortable, clean and faced onto a roof garden; every unit is different. Staff friendly and helpful. Excellent down town location (lots of restaurants and shopping within a short, safe walk).

  • 3
    « Welcoming personnel, strategic position »

    I've been in this hotel for a 3 night business trip. Close to the airport - in strategic position for bars, restaurants. Extremely welcoming and professional personnel. The style isn't renewed, goes back a while, and style and accessory-wise there isn't a big attention paid to details - however these points did not influence my positive experience. Attractive price I believe i will be back.

    « Business »

    Clean very nice hotel. Downtown Zone 10. Good rates and very pleasant people. Many restaurants nearby within walking distance as well as an outdoor mall that is 4 blocks away. No complaints! The ride from the airport is only about 10 minutes so it's very close.

    « Good Location »

    The hotel is in the good part of the city with lots of restaurants close by. Many of the restaurants are American brands. The included breakfast buffet is all right but below average by American standards. The hotel is not a high rise like many of the others in the area. My room on the 1st floor (116) had absolutely no view. There is free WiFi, but my computer keeps getting a security problem notice with it. For whatever reason it works better with Explorer (over ride the security message) than Google Chrome. My room did not have a safe, but was very quiet. Appears to be a clean and well kept hotel.

    « Very decent room and bathroom in the 'Zona Rosa' of Guatemala City. A bit noisy however... »

    Rooms are OK, with the comfort you need to rest. Bathroom are more than OK! Very clean hotel Good location, in the middle of an area full of restaurants (classic American Food and other restaurants more 'typical') Hotel is however very noisy. Buffet breakfast helps you to start a good day!

    « So many problems prompt this review »

    From bad reservation procedures to freezing cold showers to unedible meals. The best employees here are the bell boys and the worst the reception clerks. Dont count on having decent internet. Dont recommend it at all. Wont come back to this hotel if I can avoid it.


Getting to the hotel ...

All directions
·From: The airport. Go right on Boulevard Liberacion. Turn left on Reforma Avenue and go right at 12th Street. Go two blocks to the Best Western Plus Hotel Stofella.