Best Western Plus Greensboro Airport Hotel,  Greensboro

3.5/5  - based on 269 guest reviews.
7800 National Service Road, 27409-9667, Greensboro, United States - See map
+1 336 454 0333 +1 336 454 6694

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 270 traveler reviews
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Welcome to the Best Western Plus Greensboro Airport Hotel at I-40 and Highway 68 at PTI. We are under new ownership, come check out the things we are doing to improve your stay. The Best Western Plus Greensboro Airport Hotel is conveniently located near the Piedmont Triad International Airport in Greensboro, North Carolina. Being just minutes from High Point and Kernersville, makes us the most convenient location in town. The Nations #1 Business Hotel Brand welcomes our business travelers and Preferred Corporate Clients! With the new Conference Center at GTCC, Qorvo, Columbia Forest Products, Volvo Trucks, we are surrounded by major companies, restaurants, and business parks. Guests staying at the Best Western Plus Greensboro Airport Hotel will find great shopping at the nearby International Home Furnishings Market, the Furniture Outlet and Furniture Land South, the number one Furniture Shopping experience in the world. Centrally located for easy access to Kernersville Beeson Park and Triad Parks sports and festivals. Best Western Plus Greensboro Airport Hotel is minutes from Guilford Technical Community College, High Point University, Oak Ridge Military Academy, ITT Tech Institute, South Point University, UNC Greensboro and Guilford College. Also a host hotel for NCAA®, ACC®, US Masters, PGA® and Youth Soccer are among our many preferred Groups. Start your day with a hearty homemade waffle, breakfast sandwich and much, much more. The Best Western Plus Greensboro Airport Hotel offers spaciously-appointed guest rooms, each complete with luxury Serta® mattresses and cozy bedding. Additional amenities at this pet friendly hotel include an outdoor swimming pool, fitness center, courtesy airport shuttle, business services and meeting facilities. Home to the International Civil Rights Museum and International Folk Festival make Greensboro a destination for culture, arts and fine dining. For superior guest services we welcome you to Best Western Plus. Pardon our dust as we are currently undergoing renovations to better our property for our guest.

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Room 1

Guest reviews


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based on 270 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
85
Verygood
 
81
Medium
 
44
Poor
 
23
Horrible
 
37
Business Business 81
Couples Couples 45
Family Family 102
Friends getaway Friends getaway 11
Solo travel Solo travel 21
Cleanliness
Location
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Service
Sleep Quality
Value
Best Western Plus Greensboro Airport Hotel,Greensboro
  • 1
    « Absolutely Disgusting Place DO NOT STAY HERE »

    Just checked in at 3pm from the airport, went to dinner and a movie and immediately checked out after about 1 hour in the room. Place is absolutely DISGUSTING. Management is incompetent and customer service does not exist at this place. Stear clear of this trash heap of a hotel. Holy cow, I travel extensively and have stayed at this hotel before a few years ago but this place has gone way, way downhill with the new owners/management. Management claimed the place just got renovated/updated, do these photos look like the place has been renovated? Broken lamp in the room, window not sealed properly when it was installed (still had the construction tape on the side of it), you will hear every bit of traffic on the highway just like you were outside, impossible to hear the television over it let alone sleep. Since the windows aren't sealed properly in the place the humidity is in the rooms as well can't imagine how gross it gets when it rains and what kind of mold is in these rooms. Oh, but they "fixed" that by removing all the carpet in every room. That's right, there's no carpet in any room in this place. They just tore the carpet up and scraped off the glue from the floor underneath. I thought it was laughable that management actually tried to tell me this was "a new thing" that "all hotels were doing." Maybe in 3rd world countries (and I've traveled to plenty of them), but this is not the norm at all in North America or most of Europe. Paint peeling off the walls that were "just renovated", beds hard as a rock and unsleepable, it was too gross to even take a shower in the place (and that says a lot coming from a military member). Customer service was just as disgusting, "I don't control the traffic", "we won't refund your money." Right, because I came down to the lobby to tell you to stop traffic and not, you know, fix the disgusting room conditions which is your only job at the place and you don't even do that. Would never recommend this or any Best Western to anyone travelling again. The Courtyard Marriott right beside it is clean, actually updated, and they charge less than this grossly incompetent hotel and the staff actually knows how to do their job. Do yourself a favor and stay literally anywhere else when you travel to Greensboro, place made me sick to my stomach. Probably unsafe for children to even be staying in the place. Calling the Greensboro Health Department tomorrow and recommending they check this place out. This is the quality of hotel I'd expect to find in Honduras or India and not in a good way. Owners/management has tried to cut so many corners to save money but the hotel literally right beside it charges a lower rate and is 100 times cleaner, safer, and quieter. Oh yeah, no blinds or curtains for privacy either, just a gross flower painting thing that you have to pull down. Felt gross touching anything in the room. Air conditioner is some half-broken cheap unit from the 70s. 0/5 stars. Don't worry though, they'll try to keep your money and tell you to get lost when you point out how gross the place is and ask them to fix it! You'll know you're in the right place when you're in the parking lot with only 2 cars (probably the employees vehicles) while every other hotel around it has full parking lots. That kind of speaks for itself, doesn't it? Slummy places like this are a disgrace to our city and shouldn't even be allowed to operate in Greensboro let alone near an airport where people who aren't even from here will see it and think the rest of our city is like this. Owners and managers should be ashamed.

    1
    « "Don't Say a word or your birthday weekend will be ruined...." »

    Checked into this hotel on Friday evening and was rudely checked out only moments later for bringing the uncleanliness of the room to the attention of the front desk clerk/Manager/Director of Sales/ Son of the Owner - - Mr. Rushi B. Patel. He walked me back up to the room and I pointed out to him the areas of concern. His reply was "You know what, since you just checked in here's how we are going to handle this...I'm going to check you out and refund your money to your card." This hotel does not deserve anyone's patronage if customers are going to be checked out and asked to leave the property for something as trivial as pointing out that their room was not properly cleaned...Jacuzzi tub was dirty, room was full of dust (you could write your name on the desk), windows were filthy.

    5
    « Awesome stay! »

    Room was newly renovated and clean. Even included a Keurig coffee machine! Staff was awesome. We were a group and they made it easy to accommodate everyone. Smiling all the time! The breakfast had great options, including waffles and various breakfast sandwiches. Would definitely go back.

    1
    « Horrible Hotel and an even worse staff »

    Let me start off by saying that we are extensive travelers and have stayed in many, many hotels for the past 30 plus years all over the world. This is the WORST place I have ever stayed bar none! Hotel has been very badly renovated. Unfortunately we ere stuck staying here because it was during Highpoint Market week and all other hotels were booked. Cheap, horrible slipshod remodeling construction. I mean really, really bad. The ancient ceiling tiles are filthy, have been painted over and are stuck up at various angles in the bathroom ceiling showing the dirty underside. The hallways are a disaster, The rooms are seriously in need of renovation even though they have just been renovated. It must have done by the blind and by saying that I am not trying to insult the blind because they would do a more quality job I'm sure. The room was serviced one time in 4 nights even though we called the front desk and complained the first night, talked to the maid in person who was standing right outside our room cleaning the room across the hall another day who said she would clean it, but did not. We talked to the owner of the hotel and by talked I mean he heard that we wanted to talk about our problem and he hid around the corner and wouldn't talk to us so we talked to the manager who said if there is a tag hanging on the door by 10:00 am no one will clean the room that day period. Ridiculous!! Asked for compensation since we received no service for our entire stay and was told she would give me some points even though we don't belong to their club. Crazy... horrible , very unprofessional handling of an unacceptable problem. DO NOT STAY HERE !

    4
    « Clean and courteous staff »

    Good price, nice room, hotel staff was helpful and willing to assist.Good value for the price that I paid. I travel about 1 week each month and have to spend no more than $120 per night. Although they warned me of on going construction I did hear any noise in the building.

    2
    « Do Not Stay Here »

    We were told upon check-in that the hotel was under renovation and that the phone may not work. We decided unwisely to stay. The hallways were filthy. The room was fine, but every time the heater cut on it would emit an obnoxious odor so that at the middle of the night we were worried about our health. The breakfast could not be any more unhealthy. All prepackaged food. And the front desk help offered minimal assistance at best. Do yourself a favor: find another hotel. There are plenty in the area.

    2
    « Won't be back »

    They are remodeling I will give them that but they need to hire professional to do the work. The room floor was sticky when u walk on it. I came back from work one day and my door was open so anybody could have went in there. The maid left it open when she got the towels out but never replace them or take the trash out or sweep the floors. Won't be back to this one.

    5
    « Best stay EVER!! ?? »

    This was the absolute most accommodating hotel I've stayed at in a while! Marquese, Tara, shaunda, and melody were a DREAM team!! They went above and beyond and were such a blessing! Forever grateful ??

    4
    « Great staff pretty rooms »

    I am a student and stay closer to clinical sites. Best western had the best rate for a night stay for Two people. We enjoyed the room and the breakfast, hotel was under construction but still nice. Will be staying there again!

    3
    « Not what I expected »

    Staff was really friendly. Easy check in and out. Breakfast was basic. Waffle maker. Did not have eggs, grits etc (hot food). Renovations are being done in the lobby and they did apologize for the inconvenience. That was a nice gesture. However, when having a casual conversation with a staff member, they stated renovations were done in the rooms. Really!? The room was poorly painted. Not enough lighting and the bathroom was in horrible condition. The floors are cold and concrete. Would not stay again.

  • 5
    « Friendly and helpful staff »

    It was over the holidays. They went above and beyond to help us with a great rate for us and our dog. Even gave us dog biscuits and an hour later check out. They are remodeling and we weren't impacted at all!!

    5
    « great stay/never disappointed »

    whole family enjoys BW. great breakfast variety. breakfast bar was always fully stocked when I went to breakfast. spacious breakfast area. not far from attractions. rooms are comfortable. the staff was friendly. we will stay here next time we come into town.

    4
    « Business trip 2017 »

    Overall it was a good trip. Staff was friendly. No onsite security. More lighting need in king suite. Better detail to cleaning room recommended. Room was great size for the price. The whirlpool was great after a long day of working.

    2
    « My experiance »

    I will not stay at this location again. Counting on clean floors in rooms (dont), there was a dirty rag hanging on the shower head, hand towels left behind, towels left on floor Breakfast is not worth it. Late putting out, waffle mix bad not fresh Even though under construction; there could have been more careful with the cleanness of the hotel Cracks in the tile of the lobby, ice machine broke, and spiders in the rooms

    1
    « Unclean room »

    bed sheets not changed from previous guest, mildew in fridge, hair around the sink. Avoid this hotel! I'm a best western diamond elite rewards member and stay at their hotels all the time and they are usually fine. This is a reflection on this particular hotel, not the chain.

    5
    « Excellent Service by Staff »

    I was not a guest at this hotel, but I have attended business training in the meeting room at this hotel for the past two weeks. I've been very impressed by the staff at this hotel, who are very polite and professional every morning I arrive. They keep our business room stocked with coffee, water, and snacks, and the room is clean and comfortable. They've graciously allowed me to bring back food and eat my lunch in the lobby as well. Although it appears that some rooms in this hotel are currently under construction, I never hear any noise and it's a quiet learning environment. Thanks for the great service.

    1
    « Slimy floors »

    Although the hotel was undergoing renovation, there is no excuse for slimy floors. I'm not sure if they were soapy or greasy but I had to wash and dry my feet when I got into bed. The front desk just said that they were evaluating the flooring and these weren't very popular. They didn't seem to understand that icky floors are a major turn off.

    5
    « Great Experience »

    My husband and I travelled for Market and we had a great stay. We slept well and were given a great breakfast as well as a bag lunch. The staff was hard working and efficient. We plan to stay at Best Westerns whenever possible

    4
    « Good becoming Great »

    This property is in the process of a remodel and is still a good option. Very affordable! I have stayed in one of the completed rooms and found it very comfortable and attractive. I believe upon completion this hotel will be hard to beat, especially in this price range. Overall the staff is awesome!

    1
    « Worst Hotel Stay Ever »

    This is the worst hotel I have had to spend 2 nights in the last 20 years. From people smoking at the entrance, to key card not working (2x). Coffee maker not working and nor was the replacement. Drapes were falling off. Several paint marks in front room 410 & 408. Telephone did not work throughout out stay. Mr. Patel (Owner) very defensive when I spoke to him at check out. No one should have to stay at a hotel in this condition.

  • 1
    « Nasty room »

    We stayed in room 205. It was so nasty wet floor ac did not work carpet was so filthy mildew in the bathroom shower room had a awful smell. And when I complain to the hotel management they wouldn't change or room. Very unprofessional didn't get all my back. Do not stay at this hotel pics on there website are deceiving. A bunch of Lies to get your money.

    4
    « Older couple leisue trip »

    Stayed at this location many times and were quite satisfied. This time, however, their remodeling appears to be replacing the carpet with vinyl tile. .I found it to be quite slippery. Hopefully, a new wax will be used to fix that problem.

    1
    « Bed bug in my room. »

    Bed bug in my room. They switched the room for me . I checked out the same day and will not return again. I had to take my mother to urgent care because her eye was swollen. The lady at the front desk lied on the incident report. Just horrible

    1
    « The worst hotel experience I ever had. »

    Army service member and army Vet. Asked to leave. Because we wouldn't identify ourselves while fixing breakfast on the last day of 4nights we had already stayed and ate every morning before the last. But i guess since he was the manager his ignorance was called for. He ended with calling the police on soldiers fighting for the right for you to own the hotel.... if you would like to see the video contact 336 458 8515 or go to tony sanders fb!!!!

    2
    « Stay away! »

    They desk staff were nice, but they make you sign a paper when you check in that you won't ask for a refund because they are going through renovations. I took pictures of how filthy the carpet was. I put down towels to walk on. There was mold in the shower, handprints on the mirror that appeared to be in paint, the air conditioning was set so you couldn't make it any cooler, and there was a strange nursing home smell in the hotel. Do NOT recommend!

    1
    « Don't do it. »

    They're under construction "indefinitely." Curtains falling, ants crawling on your breakfast, leaking air conditioner. Had I not paid in advance would not have stayed. And... there is NO FITNESS CENTER, as listed in amenities.

    5
    « One of the best stays ever »

    I always feel right at home with Best Western. This location however went above and beyond. They are remodeling and have every reason in the world to be a mess but they have it under control and still manage to give you an amazing experience. The room is clean and comfortable and the morning breakfast is amazing.

    3
    « Renovations »

    Unfortunately the hotel was going through renovations when we arrived. This is known information so why they do not contact you tell let you know in advance is beyond me. They tell you when you get there but then it is not easy to find a good deal with luggage in hand and children. Halls were messy and paint everywhere due to the lack of craftsmanship from the construction workers.

    5
    « Best Ever »

    Great place to stay.Great people work there. All around great. I stay here weeks at the time.They r doing up grades and its looking good.Just cant say more. quite place to unwind at the end of a hard day.

    4
    « Nice location and friendly staff »

    My wife and I and another couple stayed here and it was pleasant and the staff was friendly. We were looking for a place to stay and for the price, we couldn't complain. There were many other hotels but when the sun goes down and you tired, all you want is a room with a comfortable bed, and thats what we got.

  • 3
    « Not impressed »

    We stayed for one night on our way to the beach. Our room was newly remodeled yet there was no carpeting which I found to be gross. Felt like I was in a locker room and had to keep my shoes on. Also NO hot water for our morning showers. Lastly, I had to go to the front desk at midnight to get additional towels. Reservations was for 4 people yet only 3 towels in the room and the tiniest bar of soap I have ever seen.

    5
    « Excellent Stay »

    The check-in/check-out was easy. I was given one of the recently renovated rooms on the 4th floor. The room was very accommodating with a refrigerator, microwave, queen sized beds, and tiles instead of carpet. Very good stay.

    3
    « Friendly helpful staff but rooms lacking »

    A nice location with a friendly staff which assured us that even though having construction we would not have problems. We arrived late to find a non working phone, refrigerator and lack of the necessary bed linens for pull out sofa. Next morning we discovered we didn't have hot water and stayed that way through our stay. Breakfast was lacking in healthy options for my kids. Cleanliness in hallways was lacking. They could take a vacuum to the hallways to make them cleaner during renovation. When renovations done, maybe these things will improve.

    3
    « My Take on this hotel »

    The hotel was renovating and was not very coordinated. It seemed that they did not have their act together. The bed was good and noise was very good (as in very quiet). The breakfast was ok but not what I like. (no eggs & no regular waffle mix.

    5
    « Exceptional customer service! »

    I would stay here again just based on the customer service. Given the level of renovations, I could only expect greater things from the hotel. Location could not have been better: the first hotel after crossing I-40. The staff bent over backwards to help us. Excellent.

    2
    « Need of repair and upgrading »

    Hotel under repair but Lighting didn't work. Room wasn't clean. Maid cleaning service never show up one day. Towel rack fell apart. Bar of soap left in shower from previous guest. Lamp was broke. Cut my stay a day short because of this hotel.

    1
    « Risrespectful Owner »

    The owner is completely disrespectful of his customers. He would rather make it impossible for you to back your car out of some of the parking spaces than walk a few more feet to get into his hotel. And if you ask him to move, he will park across half of the handicap spaces instead. Or maybe he just doesn't know what those white lines painted in the parking lot are for...

    5
    « Weekend Getaway in Greensboro »

    Spent the weekend in GSO to relax and just "getaway ". Was greeted by Aaron at the front desk, great personality, explained of on going renovations and insured they would not impact our stay, he was correct! Room was a Master Suite, nice! Had some new furniture in it already, comfortable! Spent an afternoon hanging at the pool, very quiet and relaxing. Everyone was great and very interested in making our .Bumped into Mr.Rushi Patel, Director of Sales, while waiting for elevator. He was very interested in my experience while on property and spent a short time sharing the upcoming renovation plans, property is really getting a once over. Can't wait for my next stay!

    1
    « Family reunion »

    We were disappointed that the pool and fitness area were not in working order. All of the staff were great, room was good as well. Would stay there again and recommend hotel to anyone going to Greensboro.

    5
    « Friendly staff, nice welcome, cute outdoor pool »

    My parents and I had a lovely time. The breakfast lounge was a great place to get together during the day to gather as a family and play cards and visit. During our stay the building was under construction. The staff continually apologized for the inconvenience. They were very helpful, friendly, and courteous.

  • 4
    « Nice Hotel »

    We spent 2 nights at this hotel in June, 2017. They were in the process of renovations. We were never disturbed. Continental Breakfast had lots of choices. The room needed some renovations but the beds very comfortable. Would not hesitate to recommend or stay here again.

    4
    « Passing Thru »

    Hotel is under going major interior remodel due to plumbing issues. The staff went out of their way to accommodate any inconvenience. Price was a good value and I will return to see the completion of the remodeling.

    1
    « don't stay here!!!!! go across the street »

    I have never seen anything like this in my life. My wife complained that the internet didn't work (no raised voices or obscenities BTW) and the front desk guy Rushi Patel Called the police and made us leave. We were staying there with our daughter who is a student at High Point U. This guy should not be in the Hospitality Business. Besides the human factors here the place is in poor state of repair and I doubt they will ever improve. I don't see how someone could be so shortsighted to think he's not going to get a terrible review. We checked in across the street and everything was fine.

    1
    « The place was under renovation no wifi and a mess. »

    this place is a dump I cannot tell you how disapointed i was. The management are slobs and should not be in this buisness. They gave us a room in the center of the hall being renovated and the contractors had paint cans and sheetrock dust everywhere. the elevator was full of sheetrock dust. and the whole place was just beat. the renovations they were doing were half assed effort at best.

    4
    « service was good »

    service was great, the gentleman at the front desk was nice and welcoming late at night, the construction was loud and messy and they didn't stop until I called down to the front desk other than that it was great

    2
    « Dont bother »

    Noisy, not clean, under construction constantly, most things in the room do not function.Food is poor quality, way overpriced during furniture market.Usually stay here for easy access to airport. I have stayed here before out of convenience but regret it each time. This was definitely the last.

    5
    « Fantastic stay at a great price. »

    Another fantastic stay with Best Western. The hotel is going under some renovations but, it didn't effect our stay. I must say they have the softest pillows. Thanks again and see you again soon. I strongly recommend staying here.

    3
    « Would revisit after renovation- some good potential here »

    We booked through Expedia for $76 and I can say it was worth $76 but no more than $76 in its current state. The new owner seems to be very committed to the future of this hotel and has taken all the steps he can go make things great before renovation. I hear renovation is starting very soon or is already in progress on some floors....For example: The rooms are dated, but clean. You can't renovate every room overnight, but you can make sure they are clean and well-equipped. With the exception of the Q-tip that was present under the table when we arrived and still present when we checked out 3 days later (in their defense... I could only see it when laying in bed...), the room was very clean. The heat/air units are old and ours worked better than our friends' room next door, some windows have lost their seal and are not clear but again, these types of things can't be fixed overnight and you still have to rent the room knowing some guests will be irritated. But... the little things they can do immediately all seemed to be done: nice decorative touches in the lobby, 24-hour coffee and fresh fruit water station by the elevator, breakfast touches above and beyond some pricier hotels (fresh fruit, fruit toppings for yogurt, etc...). The owner was present and very involved. The only thing I was disappointed with was the filthy window sills in the basically outdoor (cold) elevator. That is not easy to reach to clean... but I'd find a way / call a pro because it's just ugly to look at up close multiple times a day. This sets a tone of general disrepair that can linger in the guest's opinion...

    5
    « r&r »

    I needed to crash after a long hard stressful day at work and when I began my travel home traffic was backed up on 40. I decided to check in a hotel and BW was my choice. Mr. Aaron made my stay well worth the stop. I slept well and the hospitality was excellent.

    4
    « Overnight stopover »

    En route south for the winter. We found the staff and acccomodations to be perfect. Front desk was extremely accommodating giving directions to local restaurant. Quiet, peaceful stopover affording an excellent night sleep.

  • 1
    « Moldy showers, horrible service, lying staff »

    Water broke down all night. I called down to the front desk and said I wanted a refund for the night. The person who answered said they would be willing to work that out. Upon checkout, I was told that if I had come down that night they would have put me up in another hotel but at that point, they had no intentions of honoring what that person said. They wanted to offer points. I had to go to my mother's funeral so I couldn't stand there and argue. They have told my credit card company that I agreed with accepting points even though I never did. I signed my receipt, that's it. They were willing to provide other people the equivalent of a free night but because I put up with their crappy hotel, I got nothing. I'll never stay at a Best Western ever again, another reason why points is not acceptable anyway. This place really makes the whole chain look bad.

    5
    « Outstanding Customer Service »

    From the moment we checked in to the moment we checked in we were treated with amazing customer service, especially by Mr. Patal who went out of his way to make our stay wonderful. The room was clean, comfortable as were the beds. The breakfast was your typical extended continental breakfast, which I usually don't eat, but I enjoy going down for fresh coffee as we are not fans of the in-room coffee anywhere. The only issue we had was my daughter found mold on her bagel but the breakfast attendant quickly removed any "bad" bread. We would most definitely stay here again if we are in the area.

    5
    « Plus is nice »

    I didn't know they had the Best Western Plus I'm used to executive Best Western Plus with quaint quiet great location had a nice breakfast and my check out was great if you in the Greensboro area check out Best Western Plus

    3
    « you know what you're going to get »

    clean, good size room,comfortable bed, good selection of tv channels, free wi-fi, bathroom is small, free breakfast, convenient shuttle service to High Point Market. Not many places to eat dinner within walking distance of the hotel.

    5
    « One night stop »

    Great location - close to Out of Doors Mart for any Canadians travelers looking to get Airstream parts before heading home. Front desk staff were efficient and pleasant, EXCELLENT breakfast, with awesome variety. Bright, clean rooms.

    4
    « Good Place to Stay »

    Overall a great place to stay in a very nice area. Clean rooms, quiet, easy to get on and off of the freeway. I would stay here again. Hot breakfast items could be a little better, not a fan of microwaving breakfast sandwiches.

    2
    « Bad experince »

    Our room smelled musty, air conditioning not working properly, lumpy bed and cold shower did not make a pleasant stay. The breakfast was individual items to microwave or make a waffle. I did like Dole fruit bowls. Manager was helpful in AM to credit our account after our list of complaints.

    3
    « manager »

    Room was acceptable but breakfast could have been better, Bed was comfortable. The carpet needed cleaned. The price was good for the room. Staff was friendly. Parking was lighted and it wasn't loud to sleep. Overall it was acceptable

    2
    « Best Western »

    This was not good at all. Musty smell with rugs that prove it that didn't look like they had been cleaned in years. Shower also was horrible. Would not stay at this Best Western compared to others. Was very disappointed.

    1
    « Total dissatisfaction »

    Would never recommend this hotel. Could not get room cleaning in 2 days. When contacted the front desk, this was the response "I'm not housekeeping, I come in at 3 and this is not my responsibility" Had reservations for next month and will definitely be canceling them.

  • 2
    « Fell Below Expectations »

    The room had a hole in the carpet, cleaning cloths in the refrigerator, vinyl baseboard coming off the wall, and poor internet connection. There were no towels in the fitness room or cleaner to sanitize equipment, and the grounds were littered.

    5
    « Excellent hotel in a great location »

    We visited this hotel 07/19-07/21. The hotel was very clean and we enjoyed the suite. The price was great. Adriane was awesome and made our visit enjoyable. We will stay at this hotel the next time we visit Greensboro.

    1
    « VERY DISAPPOINTED »

    HOTEL needs a major update. Rooms are dark and dreary. It is depressing to stay in these rooms. Bed pillows are like sleeping on a rubber tire.This hotel has a lot of work to do before i would consider staying there again.

    4
    « July 4 weekend in NC »

    We had a some of minor problems which were quickly resolved by the front desk. We were disappointed with the breakfast. It doesn't look like they had a breakfast room employee. If you wanted something hot or warm, you had to make it yourself, it wasn't waiting for you. I'll be more careful when I read free breakfast from now on!

    4
    « Friendly staff »

    This is my second time at a Best Western. This hotel had Excellent staff. I was greeted with friendliness. The check out staff was also friendly. excellent breakfast. The room could use new carpet as it had cigarette burns on it. There was a smoking odor in hall.

    5
    « Great hotel, good value. »

    Great value hotel in Greensboro. Check in was a breeze, so was checking out. The room was clean and ready when we arrived. The front desk was friendly. Would stay here again. It is located close to stores and the airport with plenty of parking.

    3
    « Not the image of Best Western I know »

    It was one of the worse Best Western hotels I have been at. The internet was so slow that Google wouldn't even load. Then I had issues with the cleanness of my room. The staff corrected it immediately, but still I shouldn't have to point that out. Then the Laundry Facilities were awful. I felt that my clothes were going to get dirtier by washing it in their washing machine, and the dryer was broke for awhile because there was a cobweb in it with the sign "Out of Order". I wouldn't consider this a Best Western Plus by any means. The breakfast I would give two stars, if that.

    3
    « Good Value »

    Overall our stay was very pleasant. The only hiccup was when we checked in we were given a room that either not yet cleaned or already occupied. There were cigarette butts all over the room and I feel bad for whoever got that room later. Reeked of cigarette smoke. We were given another room that was clean and pleasant smelling. Overall it was a good stay

    5
    « very pleased »

    the staff was very friendly upon check out and check in. my room, bed, bathroom were all very clean which is the first thing I check out when I get to a room. it was a great stay for the money. I would stay here again.

    1
    « DO NOT STAY HERE »

    Literally the worst place I've ever had the misfortune of staying. The entire hotel reeks of smoke. We walked into our room and the biggest mistake we made was not leaving immediately. It reeked of smoke (weed and cigarette) and mold leaving me with a sore throat the entire weekend. It was absolutely horrendous. After a sleepless night I was in tears and walked across the street to the Hilton. They felt so bad they let us check in at 8am. The fact that Best Western charged me for my stay is nothing short of criminal. Never again.

  • 5
    « Stay Here »

    Awesome team. Can't beat the value for the price. If you want to be treated well by hotel staff who go above and beyond and also be assured of a clean and modern room then book your next Greensboro stay here. I will definitely be back soon.

    4
    « Business Trip/4wk Stay A++ »

    I really enjoyed my stay at this hotel. The rooms were very neat and clean, I was even given a room upgrade due to my length of stay! Large suite style room with some comforts of home. (couch, extra table and apartment size refrigerator)The staff was EXTREMELY nice and helpful. The daily breakfast was a buffet style and a good start to the morning. Close to hwy and restaurants. Overall A+ I would stay again

    4
    « Our weekend get away »

    Me and my wife stayed here for our weekend get away from our kids. We had a great weekend. Nice hotel and great service. Thank you for the manager Mary Lou for your service. We thank you for all your help and service.

    1
    « Terrible Experience »

    They kept telling us the water would be turned on shortly and it never came on. I had to go to my business appointments the next day without taking a shower. I was very disappointed with how this hotel chain handled the situation.

    2
    « Dissatisfied »

    I've stayed here in the past but this will be the last time. The motel seems to be run down now. I've enjoyed past stays here but I was very unhappy to see the worn, stain and tattered carpet. The mini fridge froze everything I put in it and had mold in it as well ( I didn't notice the mold until I went to retrieve the items I placed in the fridge).

    4
    « Business Stay »

    The staff did a very nice job for our stay and business meeting. Room has been upgraded with a few incomplete projects. The digital wall thermostat did not work with window heat/air unit. Average size room with some dated furniture. Employees did a very nice job. All of them greeted with a smile and usually hello.

    3
    « Cleaning of room »

    We were guests of the hotel for 3 days; Our bedsheets were never changed over that period of time, nor was the bed even made! All that was done was the comforter on both beds was pulled up; and that was even done in a haphazard way, showing many "lumps." When pulled down, the sheets were in a crumpled mess, just as they were when we arose in the morning. Ugh.

    4
    « Friendly and caring staff. »

    All the front desk clerk I encounter had a happy smile and really make me feel welcome. The breakfast was very good buffet style. Only problem was near the freeway and was noisy all night. I figure out by turning on the a/c or heater all night, it blocks out the outside noise. I slept really good when I turn on the heat running all night. I was lucky that night because the price of the kingbed suite is the same as a regular room rate. I booked the kingbed suite.

    1
    « Do Not Stay Here »

    Don't stay here if you value cleanliness, helpful staff, or your own clothing. I checked in and after entering the room found the fridge to be filled with mold. The man working the front desk was very helpful and took care of it right away but that was the last help I got with all the issues this hotel has. The air conditioning unit in my room didn't work. I told them first thing my next morning but it took over five hours and me complaining again for anything to be done. It was in the 30's outside so the room was freezing that entire time. I used the iron in my room and because it was faulty it burned a huge hole in a brand new skirt which still had the tag attached to it. When I told the woman at the desk she just looked at me blankly and mumbled a halfarsed apology under her breath. I know it wasn't my fault that the iron burned the skirt, it was set to the appropriate temperature and my entire job revolves around knowing clothes and how to care for them. It was the iron that was no longer regulating it's heat so the longer it was on the hotter it got without stopping. I asked for a manager and was told one wasn't available. I asked for a manager two more times during my stay and never once got to speak to one. After my second night the entire 4th floor started to smell like weed so someone was smoking in their room and not one member of the staff gave a damn. I would not recommend this hotel to anyone. Ever. And I would never stay here again even if someone payed me too. Absolutely terrible.

    4
    « A Good Value »

    The tiniest bit threadbare but everything works well and the service was excellent. Jay checked me in with a smile like he was pleased to see me and Danielle checked me out like she was grateful I'd stayed and wanted me every success with my day. The shower was hot, breakfast was decent, internet was pretty good, bed was comfortable, room was quiet. I liked my stay and I'm sure I'll be back.

  • 3
    « Not on my list of First Choices »

    The Staff was friendly and check in was quick, Breakfast was all microwaveable and danish. Shower had little pressure and was miserable to use. Bed was comfortable and internet was in and out. it was inexpensive but I have stayed at much better Best Westerns for the same price. I won't visit this one again unless others are booked solid.

    1
    « Lovely facility - too bad about the smoker on the second floor! »

    This is a Plus facility and advertises as a 100% smoke free environment. However for the past 3 nights of my stay, my room has been contaminated with nasty cigarette smoke from a nearby room on the second floor. I've brought it to the attention of the desk staff each of the last two nights, but I'm told there is nothing they can do about the smoker other than charge a $150.00 cleaning fee each day. That is great for the hotel but doesn't remove the smoke from my room. I've asked for another room but was told they are sold out and can't get me a room on another floor. So I am checking out early and going to another nearby hotel for the remainder of my stay in Greensboro. Otherwise the facility was comfortable and pleasant to be in. The breakfast bar has a wide assortment of items and the staff member on duty was friendly and helpful. The bed was very comfortable with lots of pillows and warm comforter. I travel a lot for business and occasionally encounter smokers in non-smoking rooms. From now on when this happens I will quickly and firmly request a room or floor change and if that is not an option, find another hotel to spend my money on. Derek L Feb 2016

    5
    « Great Place to Stay »

    This was a great place to stay and it met all of our needs. The room was clean and the staff was helpful. We would stay here again for sure. The mattress was really comfortable and we slept great! The coffee was good and they had assorted creamers. The breakfast offered variety and tasted great.

    5
    « Sets the Standard for Best Western Plus Hotels »

    This was a wonderful surprise to say the least. I expected a basic bed and hoped for a piece of toast, i received a suite instead and more of a real breakfast and the staff were awesome. The room was great with Fridge, Microwave, Great King bed with tons of pillows, couch area, office desk area, full flat screen moveable TV. I would stay again at this exact hotel and will consider other best western plus hotels again in the future.

    1
    « Huge disappointment »

    I visited Greensboro in early dec and I was expecting a much cleaner and well kept hotel but to my dismay, that was not the case. My room also had a loud freezer and the tv had a strange blue line on the screen which made watching anything on there annoying. That is not even the worse part. So supposedly the owner of the hotel owns or hosts a sports team and those guys were loud the entire nite with no regard for other clients. I had to endure their loudness for the entire trip. I will never recommend or support this hotel. This by far has been one of the worse hotels I have stayed in and they are ruining the best western brand.

    2
    « Room not cleaned »

    I was about to give a high rate to the hotel until they left our room not cleaned. With a 6-month baby, the trash was full and we needed additional towels. None of them have been provided. They did apology but I was expected more.

    4
    « Good quality, comfortable room »

    We recently stayed two nights while attending basketball games at the Greensboro Coliseum. This location is great and very convenient. The check-in process was very smooth, breakfast is just OK, only hot food are waffles, all other items must be microwaved. My only problem was that we didn't have housekeeping come in and clean our room after the first night. We left the hotel at 12:15pm and removed the do not disturb sign but upon returning at 10:30pm, we found the room had not been touched. Minor yes, but when you are expecting to have them come in, it was quite inconvenient. Front desk did provide us with clean towels and did apologize. We would definitely stay here again if in the area. Love the option of 2 queen beds.

    4
    « Good quality for price paid »

    We stayed here at Best Western PLUS Greensboro Airport for 2 nights. The check-in process was quick and the staff was friendly and courteous. The room looked and smelled clean. We did have to change rooms because there was a problem with the tv/cable function. The clerk downstairs quickly offered the room change and promptly brought up the keys to the new room. We stayed here last year at the same time of year and overall have been pleased with the service.

    4
    « Good service, clean and comfy for the price »

    The price was right. The staff was wonderful. The room was very clean, comfy and nice. The breakfast was ok. We didn't have time to try the exercise room, but there is one there. It is a great location for anywhere from Winston-Salem to Greensboro, next to the airport on I40.

    4
    « Good Value, Comfortable and Convenient »

    Honors a competitive rate for North Carolina state government employees. Comfortable and clean. Convenient to Koury Convention Center, Kernersville and Winston-Salem in addition to Greensboro. Manager is very responsive to guests needs and requests.

  • 3
    « Hotel location good - hotel ok. »

    The room was good, clean and comfortable. However there was only one ice machine available. The rooms were noisy I think because the door doesn't go all the way to the floor. The front test personnel was attentive and helpful. The location to food places was ok. The hotel was fully booked and with one elevator was a little tight but ok.

    4
    « Very accommodating to our needs »

    I was exceptionally impressed with the staff here. They were very understanding and accommodating to the special needs we had at the time. We were stranded beyond our planned visit in Greensboro following an accident where my wife fractured her kneecap and required surgery. After being released from surgery, we needed a place for her to recover for a couple of days, starting the morning after the surgery. These folks let us into our handicapped accessible room in the morning, instead of the usual check-in time. When our room was actually ready, they allowed us to use another room so my wife could get some badly needed rest. Facilities are getting a bit worn and showing it's age, but everything appeared clean and well kept. It is really the staff who makes this what it was. Everyone from the manager to the housekeeping staff were great. Free continental breakfast wasn't bad either. Allowed me to bring food back to my wife when she wasn't up to hobbling down the hallway.

    3
    « Pretty good place, reasonable value »

    John at the front desk was so nice and helpful. Really enjoyed him. What we did not enjoy was the apparent shortage of towels. Since I do not like to re-use a washcloth, I requested extra through out our 4 night stay and the hotel sometimes did not have enough which seemed strange. The room was fine and comfortable, parking convenient and breakfast selection was good and delicious.

    2
    « Worn out »

    Personnel were helpful but the overall condition of the facility was dirty and worn. Black water came out of the shower until water was run for five minutes. The elevator had dirt and grime on the floor. This was a worn out facility.

    4
    « Great Location, Great Price »

    The Hotel was conveniently located near popular restaurants, shopping and the Interstate. The quality of the breakfast was okay. They ran out of popular breakfast items an hour and a half before breakfast was over during our Sunday morning stay. Overall, the hotel is nice and a good deal for the price. I would stay again in the future.

    4
    « Good value, good location »

    Proximate to I-40 and Piedmont Triad Airport. Room was handicapped accessible with good accommodations. Good complement of furnishing. Breakfast was adequate standard Best Western fare. Least impressive of seven BW properties visited on recent trip.

    5
    « Nice Hotel »

    First time in a best western Hotel I travel a lot for business this is the first time I stayed in a best western Hotel and it was with my family Very professional staff we were treated with respect and more than we could have expected from a nights stay I would highly recommend anyone to stay at a best western

    5
    « Great Place to Stay »

    Rooms are extremely clean and well kept. Complimentary breakfast was nice. Free WiFi was a plus. It is pet friendly which is a huge plus for our baseball team. They kept the pool open a little later for our boys to swim which was very considerate. Have already booked more weekends for upcoming events.

 

Getting to the hotel ...

All directions
·From: The east. Take Interstate 40 to Exit 210 (Highway 68). Go left at end of ramp and go to the second light. Turn right on Thorndike and then right on National Service Road. The Best Western Plus Greensboro Airport Hotel will be on the right. ·From: The west. Take Interstate 40 to Exit 210 (Highway 68). Go right at end of ramp and got to the second light. Turn right on Thorndike and then right on National Service Road. Then Best Western Plus Greensboro Airport Hotel will be on the right. ·From: The north. Take 220 South to 68 South and go under Interstate 40. Turn right on Thorndike and then right on National Service Road. The Best Western Plus Greensboro Airport Hotel will be on the rig...

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