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Best Western Plus Hotel Grand Castle Inn & Suites, Grandville

4.5/5  - basé sur 20 notations.
3825 28th Street SW, 49418-1316, Grandville, United States - See map

The newly opened Best Western Plus Grand Castle Inn & Suites is conveniently located off I-196 and minutes from downtown Grand Rapids. With a complimentary full hot breakfast from 6 a. m. – 10 a. m. , free Wi-Fi, an indoor heated pool and whirlpool open 8 a. m. – 10 p. m. , you will feel refreshed with our modern amenities. Located close to Grand Valley State University, DeVos Place Convention Center, Van Andel Arena, and all that Grand Rapids has to offer!

Best Western Plus

Hotel Grand Castle Inn & Suites

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 20 guest reviews
NOTE ISSUED
Excellent
15
Very Good
1
Average
2
Poor
1
Terrible
1
REFER TO NOTICE
Business Business
7
Couples Couples
6
Family Family
5
Friends getaway Friends getaway
1
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful Stay"

5
03/07/2018

This was easily one of the best hotels I have stayed at recently. It was clean and beautiful both in the lobby and the room. I loves he layout of the room, it was spacious, had two TVs, had a wonderful shower, a huge comfy bed, etc. The pool was really nice as well. The staff was very friendly and always made sure to make us feel welcome. I was unable to hear anyone in the rooms next to us or across the hall, which isn't always the case at hotels. I would 100% recommend this hotel and I would definitely stay there again!

"Wow!! Excellent stay "

5
24/06/2018

It's brand new, that says it all. Excellent stay. Clean, quiet and comfortable. Beds and pillows are great, goid shower pressure, huge flat screen, room was spacious and put together well. I drive truck so parking works for that. Right off the highway, convenient and easy to find. Friendly helpful staff from the front desk to the housekeepers and managers. Definitely my new go to in the area. I was working, great for business. But it looks like a great place for families too, with swimming pool and hot tub. A good breakfast capped off a great stay.

"Not properly cleaned"

2
15/06/2018

My husband and I arrived looking forward to some much needed time away. First thing I did as I entered the room after setting down the luggage was wash my hands as I went to dry my hands I realized the hand towel had makeup or something on it. As I looked around the sink the coffee pot still had the used filter on it. We called the front desk and the put us in a new room. The young man at the front desk assured us he had checked it and it was clean. The first thing I noticed as he left was the old used coffee filter in the coffee pot, then the grape juice spilled in the fridge , the carpet had not been vacuumed and the bed looked like someone had made it then sat on it over and over. We called the front desk and they moved us to the third floor instead of the second. This room was clean. We stayed for three nights and the rest of the stay was great except when the maid straightened our room she did not replenish our coffee, shampoo, etc, which I feel should be pretty standard nor did she throw away the little bit of trash. They did give us 10% off I just feel it was still taken a little too lightly. The staff was friendly and the pool area was very clean and nice.

"Modern hotel with great staff"

5
04/06/2018

Had a late night last minute check in, and Alex at the front desk was amazing! Super polite and accommodating. We are modest no-frills people, so the room completely surprised me with how new and contemporary it was considering the extremely affordable price. Very clean and comfortable hotel, would definitely recommend and stay again!

"Convenient to GVSU"

4
30/05/2018

The morning staff on 5/29 was fabulous. So helpful. The rep in the evening was new to the job & area. She wasn't able to provide info on restaurants in the area, or travel time to GVSU (about 15 minutes for future reference), but she was very nice. Management may want to have a "Nearby Ammenities" reference sheet for new staff & guests. The room was clean & the beds were comfortable. The sliding barn door for the bathroom didn't provide a feeling of privacy, but had great toiletries. The bathroom was also spotless - Kudos to the housekeeping team. Overall, I would stay again.

"Spacious new hotel with friendly staff."

5
30/05/2018

Loved having the extra room to move around. Room was clean and quiet just like we like it. Close to interstate and easy to get into Grand Rapids. We will stay again when in the area. Nice pool and work out area. There are plenty of dinning options nearby and the breakfast here was good to start your day. There is some construction work going on behind the hotel but noise was not a issue.

"We had a fantastic stay"

5
28/05/2018

The hotel is a newer hotel ... the rooms are very well done and very quiet which was a HUGE plus. I will say the bed was ... not so great ... but I'm used to a wonderful foam mattress. The fridge was nice ... kept everything nice and cold, the extra room with the couch and second TV was fantastic. Breakfast is average ... nothing to write home about and if it doesn't strike your fancy there are a couple places right down the road to have a good breakfast. Staff are polite and helpful. Pool area was very nice, restroom in the pool area, foot and body showers ... nice. Pool was very cold though and most people gravitated to the hot tub. Relaxing pool once you were able to get in LOL. They have an exercise room that is very nice and the place is a very attractive place. Worth the money.

"Lovely stay"

5
16/05/2018

We stayed at this hotel for three nights during a recent visit in the Grand Rapids area. It was a great experience. The hotel is lovely with large rooms that accommodated a sofa bed and two large TVS. Our king bed was very comfortable - better than home! Noteworthy is the staff - what wonderful young folks they were. In spite of an elevator that was out of order when we checked in, the desk person who was on his own that day, made certain we didn't have to drag luggage to the second floor - did the honors himself. And, it was that way our entire stay - they were always friendly and went out of their way to ensure our comfort. Breakfasts were terrific - everything one could ever ask for and we greatly appreciated starting our long days with good food. We would love to return to this Best Western.

"price"

3
09/05/2018

I was quoted a low price when I booked a room. Got there and the price had doubled. Luckily I had printed out the email confirmation with the original price quoted and the manager honored it. Bathroom could of been cleaner. Staff was very friendly.

"Best Hotel Experience In A Long Time"

5
22/04/2018

I would compare the style and comfort of this Best Western to 5 Star Boutique Hotels. I stayed in a King Suite with my husband for two nights. The bed and pillows were unbelievably comfortable. The suite was stylish, clean and smelled good. I would also write the say for the lobby. The lobby was also stylish, clean and smelled fresh every time we walked in. The staff were friendly and accommodating. Definitely will be staying at Best Westerns in the future.

"Great rooms but horrible breakfast."

3
02/04/2018

The rooms are great - very quiet. The breakfast is not good. Be sure to eat out. Pillows are difficult to sleep on (hard). Room is decorated nicely and the hotel was very quiet. Close to the freeway, so easy on, easy off.

"Ground hog marathon"

5
04/02/2018

Room was extremely clean - entire hotel was clean and safe - the front desk assistant was so much help / friendly - it's exactly what you would want when staying somewhere! Can't wait to go back next year

"Family Get-Away"

5
01/02/2018

Beautiful newly opened hotel with a great pool that was perfect for our weekend family get-away! Lots of different choices for breakfast to satisfy picky eaters. Everyone from the front desk to the housekeeping staff was beyond friendly and helpful. Will be planning another weekend trip soon!

"Incidentals cost will kill you"

1
28/01/2018

This hotel requires you pay the price of the room over again for incidentals coverage. Look out if you don't want $150 from your credit card frozen for a week! Holiday Inn doesn't charge anything. Go somewhere else.

MI393, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Dear Mangopeppercake, Please accept our sincere apologies for the amount of the security deposit on your room during your stay at our Best Western Plus. We have contacted the website that you made your reservation through and have asked them to remove that requirement on reservations made for our property as we completely agree with you. Again we are very sorry and hope you will give us another opportunity to serve you in the near future Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites

"Fun time"

5
07/01/2018

This is a new hotel in grandville mi. Very very nice hotel. Great pool. A little cool the kids said. They really enjoyed it. Only 4' deep witch was good for us. 6 yr. old. And a 5 yr old. Good. Breakfast. I asked for a. Hcp. Room. Had a roll in shower with a lot of hcp. Rails. I loved it. Just what I wanted. Very happy with every thing.

Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Thank you for your online review and choosing to stay with us at the Best Western Plus Grandville. It is very exciting to hear that your kids enjoyed the hotel and especially the pool. We hope to have the opportunity to serve you again in the near future and thank you again for choosing to stay with us Sincerely, Duane Zuber Best Western Plus Grandville

"Great new hotel!"

5
06/01/2018

We were very pleased with our stay. The hotel has only been open since December 2017. The king suite was extremely spacious with two large televisions. The staff was very accommodating, attentive and kind. Breakfast was good with eggs, bacon, cereal juice. We would definitely stay here again if in the area.

Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Thank you for for choosing to stay with us at the Best Western Plus Grandville. Thank you for sharing with us how much you enjoyed your experience. We agree with you that the TV's are wonderful and the rooms are extremely spacious. Thank you also for the kind note about our team. They work very hard to make sure our guest have a wonderful stay. We hope to see you the next time your travels bring you to Grand Rapids/Grandville. Sincerely, Duane Zuber Best Western Plus Grandville/Grand Rapids

"Quick visit at a great hotel!"

5
05/01/2018

Quick visit as I just needed a place to crash close to the highway (I-196). I was traveling for business and decided to stop here. I was welcomed by a clean, modern, and warm environment - much appreciated during the winter storm! The employees were great, and told me that the hotel was recently opened. Everything in the hotel was in fantastic condition! I'll be there again next time I'm in the area!

Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Thank you for choosing to stay with us at our new hotel in Grand Rapids/Grandville. We are very happy that you enjoyed your stay. Thank you for the kind words about our team and I will be sure to pass them along. We look forward to seeing you the next time your travels bring you to the area Duane Zuber Best Western Plus Grand Castle Inn and Suites

"New Best Western"

5
04/01/2018

Stayed here while visiting clients in Grand Rapids. Staff was very kind and helpful. Breakfast was very good. The King Suite ( I guess all the kings are two room suites) was beautiful. Large televisions and good internet. This hotel is a good value

Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Thank you for your business and choosing the Best Western Plus while in the area for business. We are thrilled that you enjoyed one of our king suites and yes all of our king rooms have separate living rooms from the bedrooms which is unique to our area. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites

"Brand New Hotel"

3
26/12/2017

This was a brand new hotel when we stayed there. I wasn't blown away by the staff service but it wasn't bad either. Since it is new, I hope they take some traveler feedback. The hottub wasn't working when I stayed which was unfortunate but not a deal breaker. There wasn't a TV guide in our room so we had to spend some time surfing in order to find anything that we wanted to watch in our room. In the pool, a hook for towels by the shower area would have been nice. The pool was a bit chilly as well. On the positive side, the hotel is new and nice looking. The rooms were spacious. The Tazo tea that was offered in the room was a good thing. The breakfast contained great options and looked good. Overall an average experience but small ways to improve and make it great.

Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Thank you for your online review and yes we love suggestions. We apologize that the hot tub was being updated during your stay. It is now ready to go for all of our guests to enjoy and use. Thank you for the suggestion on the hook by the shower in the pool area. We will be adding that very soon. Again we thank you for the suggestions and we look forward to serving you again soon Duane Zuber Best Western Plus Grand Castle Inn and Suites

"I think it is new"

5
26/12/2017

This is a beautiful hotel just outside of downtown Grand Rapids. My room was huge with a living room and a separate bedroom. Stand up showers so no yuckie tubs. It is either a new hotel or a hotel that was just completely renovated. The women at the desk was very helpful and the room was spotless. I normally do not stay at Best Westerns but I would stay at this one again if I come back to Grand Rapids

Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Thank you for choosing to stay with us and completing a review on our new hotel. We are very happy that you enjoyed your stay. Like you we love the stand up showers and the huge rooms. Our customers have been telling us how nice they are. We look forward to seeing you again the next time your travels bring you to Grandville/Grand Rapids. Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites

"New Hotel"

5
19/12/2017

I stayed at this Best Western last night after discovering it while driving down the expressway. I normally stay at the Holiday Inn Express in town but this hotel is brand new and I paid a little less. Being new I was told it has new beds, all the king rooms are suites, and large tvs in the room. Breakfast was good and the lady at the front desk was very helpful. I will be staying here when coming to Grand Rapids going forward

Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review
Thank you for your online review and choosing to stay with us. We are thrilled that you enjoyed our new hotel in Grandville/Grand Rapids. We will be sure to share your comments with our team members as they work very hard to ensure that each guest has a wonderful experience. Duane Zuber Best Western Plus Grand Castle Inn and Suites