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Best Western Premier Hotel Grand Canyon Squire Inn, Grand Canyon

74 State Route 64, 86023, Grand Canyon, United States - See on a map
Best Western Premier Grand Canyon Squire Inn - Exterior Daytime The Best Western Premier Grand Canyon Squire Inn is ideally located in the center of Grand Canyon. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Take advantage of our convenient location just outside Grand Canyon National Park and more at this full service Grand Canyon, Arizona hotel. Situated only one and a half miles from the entrance to Grand Canyon National Park, the Best Western Premier Grand Canyon Squire Inn strives to provide outstanding customer service and comfortable accommodations guests deserve. Each spacious and well-appointed guest room at this Grand Canyon hotel feature 42 to 46-inch LCD televisions, microwave, refrigerator, as well as iHome® docking stations. Take advantage of the hotels many amenities including indoor pool and hot tub as well as an outdoor pool and hot tub, fitness center, bowling alley and an arcade. This 100% non-smoking hotel also offers meeting facilities accommodating up to 275 guests and three on-site restaurants for guests convenience. The Grand Canyon area offers a variety of activities to suit any taste including horseback riding, river rafting down the Colorado River and snow skiing in Flagstaff. Take a jeep tour of the Grand Canyon or hike the Canyon's Rim Trail or the Bright Angel Trail inside the National Park. Guests will also enjoy visiting the Yavapai Point lookout or taking a helicopter ride above the canyon for a birds’ eye view. The friendly, helpful staff at the Best Western Premier Grand Canyon Squire Inn is ready to ensure a fun filled memorable stay in Grand Canyon, Arizona. Make a reservation today and save! We are currently expanding. There will be evidence of this work during daytime hours. As a rural community, our Wi-Fi may not be the standard our guests expect in more developed locations.

Best Western Premier

Hotel Grand Canyon Squire Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 7841 guest reviews
NOTE ISSUED
Excellent
2903
Very Good
2910
Average
1265
Poor
472
Terrible
291
REFER TO NOTICE
Business Business
61
Couples Couples
3127
Family Family
2948
Friends getaway Friends getaway
697
Solo travel Solo travel
131
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Absolute rubbish !!!"

1
smythes, Northwood, United Kingdom 19/05/2022

Went to The Coronado Room, for there version of “ fine dining” Junk food , lousy wine. Would have done better to go to Mc Donald's !!! Also we paid $200 for the pleasure of eating this junk food. Be smart, avoid this place .

"Great hotel sad about the breakfast"

4
Anne P, Hemyock, United Kingdom 18/05/2022

This is a lovely hotel, good size room in a separate block from the main hotel. Close to the Grand Canyon and local facilities. Biggest problem with this hotel is the price they charge for breakfast - $20 per person. We don't eat a cook breakfast and therefore this we felt was extremely expensive.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you enjoyed your spacious room. Our location is so close to the Grand Canyon, it helps you make the most of your time. And our on-site restaurant features a la cart options to help make the most of your budget! We will continue to work harder to ensure our guests are aware of all the budget-friendly dining options we offer, and we hope you will come back to see us again soon.

"Room not in the best of repair"

2
John B, Columbus, Ohio 15/05/2022

The deadbolt did not work, the door security bar did not engage and the HVAC system did not work resulting in the room being very hot. We slept with the window opened, but there was music coming from outside until early morning hours. We reported these at checkout from our one night stay. I suspect they could had given us a new room, but we arrived exhausted after a long travel and sight seeing day. We did not discover these short comings in the room until we were unpacked and ready to retire for the evening.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for sharing your concerns on this platform, John. I have reached out to you personally to offered you more direct and immediate assistance. I apologize for the inconvenience, and look forward to continuing to assist you directly.

"Not the same quality as before the pandemic"

3
tracieann71, Palm Springs, California 14/05/2022

I've stayed here on 3 different occasions, once before the pandemic and twice during the pandemic. In 2018, the breakfast buffet was amazing with so many choices and the food was fresh and hot. In 2020 I didn't eat here because it was too crowded, but in 2022 I tried the buffet again and it was TERRIBLE. There wasn't a lot of food, and what was there was mostly cold and hard. I was so disappointed. The rooms in 2018 were very comfortable with soft bedding and cold air conditioning. I'm not sure what was going on in 2020 and 2022, but on both occasions there was an issue with the air conditioning not working. It was 80 degrees when I arrived last weekend and the heat was on in my room and there was no option to cool on the thermostat, only heat. Ironically the same thing happened in 2020. The bedding was very comfortable, but it's hard to sleep when the room feels like 90 degrees. We opened the windows on both occasions, but it took a good 3-4 hours for the room to cool down. On a positive note, the staff was very friendly and did their best to make things better.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for coming back to see us and for sharing how your experience differed since the onset of the pandemic. Travel looks and feels so different; all aspects of our operation have been impacted, but these impacts should not be reflected in areas where we have control - such as in food quality and everything being in good working condition. I am so sorry to hear we let you down, and we will continue to work harder to ensure our guests receive the same quality care you have come to know us for.

"Enjoyable and Sufficient"

4
User 14/05/2022

Rooms quiet, property well maintained, nice to walk around the property at night, the pool was nice too. Quick jaunt into the Grand Canyon, which was our goal. We saw wild horses and elk to/from the Grand Canyon, what a treat.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. How lucky to have seen an elk! They are so beautiful and really make for a more memorable experience. We look forward to seeing you again soon.

"Old beds, outdated rooms, broken air conditioner, broken bathtub, mold smell in bathroom"

1
User 11/05/2022

We had problems from the beginning. We were given a room with a broken air conditioner, a bathtub that filled up to your ankles when you took a shower, the bathroom smelled like mold—I have a mold allergy so I was constantly blowing my nose during our stay and sneezing. Also, the bottom of the bathtub made of fiberglass came unglued to the floor below and made a loud thud when you stepped on it and then it bounced back at you when you stepped off of it. My husband nearly fell while showering because of it. It was a safety hazard. The beds are worn out and sag in the middle. The toilet in the bathroom is small-seems like it is made for a child. We were told by the front desk that there is no housekeeping service. We had to empty our own garbage and get fresh towels from the maid cleaning the rooms of guests who had checked out. Clearly, no regular maintenance was done on our room. My husband talked to the front desk about the air conditioner. They sent a maintenance man that could not fix it. He asked us if we wanted to switch rooms, but we were checking out the next morning so we decided to stick it out for another night. The maintenance man brought us a fan to use. The next morning, my husband talked to the female manager. He asked for a refund. She claimed she could not refund us because we booked the hotel with Expedia and we would have to talk to them. The only thing she offered us was free breakfast. We had already eaten our breakfast so we did not eat the hotel breakfast. The pool and fitness center were nice, but we did not enjoy either since we barely got any sleep. The hallway carpets are old and dirty.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. It sounds like your stay was very disappointing, and I am so sorry to hear about this. We do not typically rent rooms that have these kind of opportunities, and I will be looking into the history of the manual entries of the housekeeping and room report status to determine what steps were overlooked in keeping this room out of service. When we offered to move you to another room, we understand you may not feel comfortable with that options; however, it does allow us you to be provided with a room that is in the condition we are known for - one that is is clean and comfortable with everything in working order. Your stay does sound like a unique one, and we hope to be able to continue to support you through your resolution. Please reach out to me at bcote@grandcanyonsquire.com so that we may further work with you regarding resolution.

"Service, except for those items you pay for, is woeful."

2
Robert_Traveller, United Kingdom 05/05/2022

We reserved a Deluxe Suite for 4 nights last December. At a not inconsiderable cost. In Northern Arizona there was no complementary water in the Suite. We were told we had to buy our own water from the gift shop. There was no shampoo. After two nights we requested a housekeeping service. For house keeping, we had to leave a message. When we returned, the room was untouched. On complaining to a senior person on Reception we were told that it was Best Western Corporate Policy not to provide housekeeping services. This is contradicted on their Corporate website where housekeeping is on request. Then the truth was revealed. They do not have sufficient staff to provide even an on request service. Presumably because they are not prepared to the salary to attract the staff. And the decision not to provide any housekeeping service, however long you stay, is not Corporate Policy. It is a decision of the General Manager of this hotel. To save money. Aparently, there is a sign at reception advising no housekeeping service. But we were not told this at the time of check in. And we were not told this in the period between reservation and checking in. I have asked to speak to the General Manager. Not because we cannot make our own beds, but because of the untruths we have been told. I do not expect to receive a telephone call. Certainly, we will not spend one cent in the hotel before we check out on Saturday. It seems staff are instructed to hide the truth from paying customers in a 5 star hotel.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to reflect upon your stay with us last December and to share your experience with us. On behalf of our entire team, please accept our apologies for failing to meet or exceed your expectations. Please allow us another opportunity to address your concerns should you wish, and feel free to contact us at bcote@grandcanyonsquire.com. Your unique experience calls for personalized attention, and we are here to ensure you feel your concerns have been heard.

"Absolutely terrible and they don't care that they are"

1
JayneAdora, Braintree, United Kingdom 05/05/2022

We visited for one night as part of our honeymoon/ Route66 road trip. Went for a drink and meal in the bar but was told they had no draught beer. This would have been fine but the rude attitude of the barman was so shockingly bad that we left and went across the road to another hotel for food and drinks. Breakfast was another disaster. We opted for cereal but was told they had no milk. No milk at all! The waiter suggested we open the tiny cartons of half n half and use that!!! The fact that there is a general store across the road, yet they couldn't send a staff member to get milk is crazy. When checking out, we told the receptionist that the front of house staff had been great but the lack of milk and the disgusting attitude and rudeness of the barman meant we were dissatisfied. She thanked us for our feedback yet still charged for the breakfast and didn't even offer a discount. We do not recommend this place at all and I highly doubt management will be in touch with an apology or refund. Thankfully the rest of our trip has been fantastic

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so sorry to hear about your experience, and we understand you have lost trust in our brand. Though this platform limits our ability to directly contact you, we invite you to reach out so that we may provide you with personalized attention at bcote@grandcanyonsquire.com.

"A night in Purgatory"

1
User 28/04/2022

Due to an intermittent noise in the room, I slept very little. There was no compensation when I mentioned this to the clerk in the morning. Other than the fact me. I wasn't expecting a competition for the whole night but I thought that the click would annoys some amount of money off the payment for the room.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for bringing your concerns to our attention, and we apologize for the disruption caused. In order to provide you with continued support regarding your experience, we hope you will be able to assist you with what happened. We will work hard to identify what the noise was as well as work closer with our team to help them better understand how to provide you with superior care when it matters most to you. We look forward to assisting you with this and hope to speak with you soon.

"Don't Stay Here!"

1
User 27/04/2022

We were not given any shampoo or conditioner, nor given the basic quantity of towels to and there wasn't a non-slip mat or stickers in the tub, causing my husband several times in the shower. The internet was so slow it was unusable and I had to switch back to cell service. The AC could even cool down the room so we had to open the window. The chairs and ottoman were stained and to top it off, the vanity sink drain pipe was missing a 2 inch section of pipe, causing dirty water to spill directly onto the floor. To top it all off, you can hear people urinating from the next room. This not a “Premier” hotel in any way, it's more of a premier crap hotel. I've never been in a hotel, even a basic, low grade motel that was so many issues and paid the amount I We were not given any shampoo or conditioner, nor given the basic quantity of towels to and there wasn't a non-slip mat or stickers in the tub, causing my husband several times in the shower. The internet was so slow it was unusable and I had to switch back to cell service. The AC could even cool down the room so we had to open the window. The chairs and ottoman were stained and to top it off, the vanity sink drain pipe was missing a 2 inch section of pipe, causing dirty water to spill directly onto the floor. This not a “Premier” hotel in any way, it's more of a premier crap hotel. I've never been in a hotel, even a basic low grade motel that had so many issues and yet paid the amount I did.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments are a concern for us as we can not continue to operate in this way at this price if we are to maintain your trust in our hotel. Guests are aware the premium rates of the area, and they agree to invest because they know six million other guests are looking to visit. We maintain a quality operation for guests visiting The Grand Canyon, and we agree you deserve to have basic expectations met when you stay with us. You should have standard amenities provided in your room, everything should be in working order, the room quiet and be clean, and quality products should be offered at prices that reflect that quality. It sounds like something went wrong, and your convenience and comfort were compromised. We have some work to do in an effort to earn back your trust. We invite you to reach out to us at bcote@grandcanyonsquire so we can further assist you with your experience. We typically receive such rave reviews about our service, and we apologize again for letting you down. We believe we are better than what you experienced, and we hope we will have another chance to speak to you about your unique concerns.

"Old rooms"

3
FSTrip17, Luxembourg City, Luxembourg 27/04/2022

Everything looks old, in particular the bathrooms are small and outdated. It all wouldn't be that much of a problem if the price tag was reflecting this. But given the closeness to the Grand Canyon, BW can charge 2-3 times it's worth

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for letting you down, and we understand value is important to you. We will continue to work hard to ensure our guests feel satisfied with every aspect of their stay, including the price! We hope you will come back and see us again soon.

"Disappointing"

1
User 27/04/2022

Our stay at the Best Western Premier was very disappointing. In fact, there was nothing „Premier“ about it. Run down, tiny rooms, lackluster service and unmotivated staff. The room - despite claims of special cleaning - are not clean. The mattress had way too many lumps. Please note that this is not the staff´s fault - obviously the management is not doing its job. We had fond memories of our last stay and were really sad that we now have other memories of the place.

"Good value, large room, disappointing breakfast"

4
User 26/04/2022

We stayed 2 nights and were very satisfied with the accommodations. Our room was large and quiet even though we faced onto the parking lot. Room was clean and beds comfortable. The buffet breakfast was disappointing, and not worth $20 per person. We did not use the pool, but it looked inviting.

"Ideal Location for Grand Canyon"

5
ladyarcher1941, Croydon, Pennsylvania 19/04/2022

Not being from the area, we were undecided planning the trip whether we wanted to stay in the Grand Canyon or stay right outside. We decided to stay right outside. The hotel is close to the entrance of the park and also right down the street from the airport for helicopter tours. We definitely saved money by staying here vs inside the park. I think after seeing the properties inside the park, we had more modern rooms with amenities. Without question, if we go back we would definitely stay here again. The rooms were spacious and the staff were exceptional. We ate several mornings at the restaurant in the main building and we were all very happy with our meals. Great prices too. Our kids also enjoyed the indoor pool. Hope to be back someday!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Starting your vacation with savings and feeling welcomed and comfortable sound wonderful, and we are happy to know you found us so accommodating. Other reviewers and future visitors can benefit from your experience that you've shared! We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Convenient for the Grand Canyon but tired and under-staffed."

3
Lazzagear, London, United Kingdom 19/04/2022

This hotel looks quite new and inside has been freshly decorated but actually it's very tired but remodelled. Unusually for a Best Western, breakfast wasn't included and was expensive, the onsite pub was dark and uninviting and the bowling alley was shut. We didn't eat in the restaurant but had been told that the food was expensive and average. We were upgraded to a deluxe room which was spacious, bright and sunlight. However everything in it was old. The sinks didn't drain, the toilet hardly flushed, the heating and air conditioning didn't seem to work and appeared to be operated centrally as the room got boiling hot in the middle of the night even though it was turned off and - 7 outside. The rooms weren't being service due to covid, there was no soap in the bathroom and while the ladies on reception were very helpful and gave us missing toiletries we felt at $400 a night this really wasn't acceptable. That said, the two swimming pools were large and heated and there was an excellent gym.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Convenient if you can't get a room in the Canyon"

4
Barbgb1, California 18/04/2022

Good location on the edge of town. Near the airport; heard helicoptors during the day, not at night. We stayed in room 5214 (room above and below us); two queen beds. Across the walkway from the indoor spa and pool. Didn't hear any noises. The room is in the 'main' building with the restaurant and gift/grocery shop, down the hall from reception. Complimentary coffee and water bottle refill in the lobby. Liked that the window could be opened for fresh air; room darkening drapes. Very comfortable (new?) pillow top beds and fluffy (not hard or too flat/thick) pillows. Some noise from upstairs (I wore earplugs and didn't hear anything). The tub is VERY slippery, be sure to put a towel down before getting in. Very large exercise room with equipment and free weights. The outdoor pool and spa were nice and warm. Keurig coffee maker in room. Bowling alley and arcade with bar/snack bar downstairs.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. A great location is paramount when you want to make the most of your vacation, and we are glad to hear we had everything you needed to help you make memories that will last a lifetime. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Cleaning is questionable"

3
User 16/04/2022

We stayed a night here between South Rim and Sedona. Upon entering our heater was blowing full bore at 69 deg with the same temp outside, but it was like walking into a sauna. Trying to turn on the a/c was a nightmare so we just cracked the windows and hoped it would stay cool overnight because we had to close them to sleep, parking lot is noisy. While walking in we found a sock, mind you it wasn't one of ours and the room had just been supposedly cleaned. They don't have daily housekeeping, FYI. Little dated. Beds ok. Kids loved the pool & hot tub but they were down to 1 alley and a group of 5 takes a lot of time on the lane and it was by reservations only. Food options are limited and expensive. No delivery options. There is no continental (free) breakfast here because they want you to go to their restaurant for breakfast. My son remarked upon walking down the hall that he thought this is what prison might feel like - it was dark, gloomy, cramped, with beige paint. We were in the 2000 building. Not enough for the cost. Somewhat disappointed.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like we failed to provide you with the décor, cleanliness, and condition you would expect from us. Further, we have some work to do to improve the products and services we offer. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great for families visiting Grand Canyon"

5
80rebeccav, Oakland, California 16/04/2022

The hotel was in a great location, right outside the Grand Canyon. Our rooms were clean and spacious. The front desk staff was warm and welcoming. Our kids were excited to have both indoor and outdoor pool. We had dinner the first night at the pub - food was great and the kids loved the game rooma cross the way.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like our location was perfect for you, allowing you to make the most of your vacation! We look forward to your next visit!

"TERRIBLE!"

1
Hoffmann5, Copenhagen, Denmark 13/04/2022

Stayed two nights at this terrible hotel! It's so bad I'm missing words…! I'm allergic to dust and the room was so dirty that my eyes got red. It needed to be vacuumed - could feel it right away. But housekeeping didn't work the day they said. Our bathroom was leaking when taking a shower - hence floor was soaked! Ceiling was damaged by moisture! Had to call the hotel for different matters and they rarely answers the phone! Restaurant (Coronado steak house) was really ok - and restaurant staff was really nice and service minded! Breakfast restaurant is extremely under capacity and must have been measured wrong when constructing the hotel! We gave up after 30+ min of waiting! To management: please stay a night in room 4101 and let me know if you really think it's worth the price! Take a shower and look at the ceiling! Sleep on the too soft madras. Look out the window and see a concrete wall. The hairdryer was smoking when used… all in all not a USD 350 plus tax experience - please try it… The bellman James did his upmost to service everyone- think the reception should learn from that guy!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience with us here. We have been able to make personal contact with you, and you have been generous with your time, allowing us to personalize our apology and come to a satisfactory resolution based on the isolated and unique nature of your experience. We thank you again for your time, your business, and you understanding. It is with regret that we respond to you here, and sincerest apologies for what happened as we thank you once more for allowing us the chance to resolve this directly. It is important that our guests know we will take every effort, even after you have returned home, to provide you with superior care.

"Beautiful Stay near the Canyon park entrance"

4
B A, Grand Rapids, Michigan 10/04/2022

The Hotel is great and only less then 5 minutes from the Canyon entrance. Room was great and offeres all the necessities for a few days. Breakfast is not inluded, which we thought was a negative point. As for the pool/hot (we used the indoor), it was extremely full and hot tub was not hot. outdoor one was always full with people in it for hours.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments about our convenient location and plentiful amenities. By telling us what you liked about your stay and how we can improve by providing you with more value added services like a complimentary breakfast, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"No heat!!!"

1
Kittykashy, Manhattan Beach, California 10/04/2022

The heater either stayed on full blast and you had to leave the windows open (per the staff) OR have no heat. With an asthmatic child who can't have cold air and an infant who gets cold quickly, this was terrible for our family. They won't clean your room during your stay despite the staff not wearing masks and no social Distancing/selling out rooms so this is about the hotel saving money NOT about Covid. The rooms are quite old. The shower is on a very old soaking tub so it's very hard to get in and out or bathe your children. I twisted my ankle. They take advantage and charge a ton because of the location but this is really a motel. The food is priced more than El Tovar and much lower quality. Also very loud. You can hear the other rooms every time they showe, flush the toilet, Walk, etc Horrible experience. The only positive was the very sweet and pleasant staff..

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know interacting with our staff was a positive experience for you, and that they were sweet and pleasant. It is our pleasure to assist you when you need us, and we are eager to ensure our guests have the best stay possible. We take pride in assisting you in making the most of your visit. When you are let down, you can rely on the benevolence of our team to get you moved into a new room or to find alternative options for your comfort. We apologize for the inconvenience, disappointment, and confusion caused during your visit, and we will continue to work hard to ensure our guests feel there is a premium level of service evident at every turn. We hope you will come back to see us again soon so we can have another chance to exceed your expectations.

"No Complaints"

5
bwell280, Glasgow, Kentucky 05/04/2022

We stayed in the new 7000 building. Our only regret is that we could only stay one night. Very well kept grounds and room was spotless. Perfect location to visit the park. I have stayed at El Tovar in the past but I now prefer this hotel over El Tovar. Breakfast buffet was good with good selections. Bea at the front desk is a treasure. Highly recommend.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a glowing review of our hotel and how your experience compared to past visits to the canyon. We are honored to be your top choice, and we can't wait to welcome you back!

"A pleasant surprise"

4
tinkers234, London 02/04/2022

We were pleasantly surprised by the quality of the room. We stayed in the newer 7000 building and the rooms were modern, large and clean. We did not use the other facilities. The shower in our room whilst modern was non existent in terms of water pressure if you had a hot shower, which is why I rated 3 vs 4. It was fine if you like cold showers. I reported this when we left. They have what I call the COVID scam ie no housekeeping during your stay. It is a scam because masks are not worn, hand sanitizer is hit and miss as to whether there is any in the dispensers and staff entered our room with no masks to fix a maintenance issue. Go figure! Cost savings hotels have decided to adopt. Would have been nice to have breakfast included but there is complimentary coffee in the lobby and a Starbucks a 5 minute drive away.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your business. We know travel looks and feels different right now, and some of that can be confusing for our guests. We apologize for the situations you are experiencing. We are working hard to follow state and local requirements along with CDC guidance to ensure the safety of our guests and employees. We appreciate you letting us know where you would like to see clarification and consistency, and services return to normal. Again, we apologize for any inconvenience you experienced. We further thank you for letting us know what you liked about our hotel, and we ask for your continued patience and understanding during these unprecedented times.

"Great family stay great accomodations"

5
Kbiker0714, Hartland, Wisconsin 01/04/2022

Great stay right from the beginning with awesome staff. Room was updated, clean and quite. Outdoor pool was excellent and was open and warn even with nighttime lows of 30F. Indoor pool looked great and heard the water was like a bath but never made it there. Super close to park entrance. Had a great time and would stay again no doubt. Buffet breakfast not included but very good. Whole facility class A

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like our location was perfect for you, allowing you to make the most of your vacation! We look forward to your next visit!

"Beautiful hotel"

5
FaYe H, Norfolk, Virginia, United States 29/03/2022

We never expected this from a Best Western. The hotel was beautiful. The room was comfortable. The staff was excellent. Would absolutely stay there again. We had dinner in the restaurant. Good food but very pricey. Staff kudos to Bee and Stephanie.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like our location was perfect for you, allowing you to make the most of your vacation! We look forward to your next visit!

"Very nice hotel with mediocre staff"

3
User 29/03/2022

This hotel had a very nice swimming area with hot tubs and outdoor seating. The gym was nicely equipped and well-kept. It had a nice game area for the family including pool tables, arcades, and bowling. The service from most of the staff was definitely subpar and took away from the trip.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We typically hear such positive feedback about our team, and I am sorry to hear this was not the case for you. We will continue to work harder to ensure every guest receives our superior care. We hope you will come back to see us again so the we may have another chance to exceed your expectations.

"Can't believe the un acceptable behavior of this place"

1
Explore14212617824, Tonopah, Arizona 28/03/2022

Me and my 3 kids booked rooms here before we left to go spread the ashes of my belated husband where he wished it to be done. We ended up having someone else doubled in our hotel stay and in that happening out reservations couldn't be upheldtill the following day so me and my 3 children were forced into spending even more money and later in the night slept in my car waiting for the next timing to be applied till I could have a room available to us to top it I ended up in the hospital later that night and our entire trip was ruined due to the un caring staff and lack of organization that this place has and of course they had no problem charging me for the nights I couldn't go into the building of ocruse! So now I'm charged 900$ and didn't even get to see what the inside of the building even looked like! Wow this is the worst hotel expeirce I've ever had I even called to get it fixed was promised my money back and now a month later I tried to wait and still nothing your service is absolutely in acceptable I will be requesting my money back once more hopefully this time you guys will actually follow through with your word but that's been proven 2 times now that it's in likely how sad that you would force a widow a 2 year old baby and 2 kids to sleep in a car due to your own mess up as far as scheduling goes I hope you figure it out god knows how manyo there people are going through this horrible expeirce like me and my babies had to

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for bringing your experience to this platform, so we can have an opportunity to respond publicly to you and to others who are certainly affected by reading your review. First, our most sincere apologies for your loss. Having said goodbye recently to one of our own, we stand with you in your time of grief and understand how sensitive of a time this can be. It is important that we speak with you personally, to help you identify where along your journey things went wrong. We share your outrage and confusion as to how and where this occurred, and we will work directly with you to help you find resolution, no matter where on the road this took place. You are coming to us for help, and though we do not have a record of the scenario or other important reservation details, we will be honored to assist you in your time of need. Please reach out to me at bcote@grandcanyonsquire.com so that we may help in any way we can.

"Aberage"

3
Global780267, Manasquan, New Jersey 28/03/2022

The original room we were assigned had a rumpled bed indicating the room had clearly not been cleaned. Throughout our stay the staff was overly nice and helpful. However the air-conditioning was not working in our unit and was never repaired, the solution was too “crack the window “which was as far as the window would open. VERY disappointing.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. We like to say "the bed is the face of the room" and you have confirmed for us it can give an unclear perception if the bedding presentation is not crisp. We appreciate you letting us know we were exceptionally nice and helpful, as well as letting us know how we can improve. We apologize for any inconvenience we caused, and we hope you will come back to see us again in the future.

"Noisy room and rude staff"

1
User 25/03/2022

We were given a room in the lower level of the main building. Big noises of running/ stomping / furniture moving could be heard. We called the front desk 4 times from 10 pm until midnight to complain. First they did absolutely nothing. Then a very rude front desk person called Ophelia told me “this is life” in response to my request to call the upper room guests and ask them to stop making noises. She told me there was no manager on site until next Monday. - this happened on a Thursday. She told us to call the sheriff ourselves - that was her solution. The noises started back up before 6 am the next morning. I think they knew exactly where the noises were coming from and gave us made up excuses. I am still waiting from a call from the manager. If you can help it DONT stay in this hotel.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reaching out to us on Trip Advisor. We know you were at a point during your stay when you needed to be heard most. We appreciate you letting us work with you during your stay to resolve your concerns. Your stay required personalized attention, and it was our pleasure to assist you when you needed us. Continue to travel safely, and we will look forward to your next visit. We hope we were able to turn your perception of us around.

"Grand Canyon Premier"

3
User 22/03/2022

Poor experience with availability of lounge. We arrived with plenty of time before closing hour listed in hotel brochure but were told the lounge was not taking any more orders due to bartender having to go open restaurant. Breakfast, (though free due to Crown member), was painfully slow and food was lukewarm.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We know it can be frustrating when our amenities are unexpectedly available, and we apologize for the inconvenience this caused you. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve, and we appreciate you providing insight on what we can do to better meet your needs going forward, as planning or having as much time to let our guests know about changes is preferred by all. We hope we will have another chance to provide you with superior service in the future.

"Well-managed Hotel"

5
SusieQ6124, Phoenix, Arizona 21/03/2022

Rooms were very clean and beds were extremely comfortable. Food was good and service was awesome. Amenities were numerous and fun. The hotel was obviously well-managed in every type of detail to a lot of fun activities and services. Close to National Park and town's services.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing our hotel for your recent getaway! It sounds like you had a wonderful time, and we appreciate you letting us know you enjoyed your stay. We look forward to seeing you again soon!

"Just right for the Grand Canyon"

4
ginar243, Tulsa, United States 21/03/2022

Stayed here 3 nights. 2 in an extra large room and 1 in a standard room (we stayed 2 on way up to Page and 1 on way back). If you can get a larger room, it is worth it - has an extra sink outside of bathroom and we really loved that for our family. Hotel is clean, double sheeted beds, staff is better than expected. The hotel is dated, but it fits the entire strip of the area - we actually kind of liked it being dated - fit in with everything else. Some sections of the hotel are not connected to the main lobby/pool/gift shop/breakfast and some sections are connected. Note that you might need to walk outside to get to these areas depending on which section of the hotel you are in. Our beds the first 2 nights had good mattresses, and our beds on our return stay for one night in the standard room were not as great. I think some sections are newer than others. You might want to ask to see if you can select the area you are in. Breakfast is a little pricey, but was good food. Ordered off the menu and some of our party ordered the buffet - both were good. Portion sizes were large on menu. Restaurant onsite was too expensive for our family to enjoy. For our stay only one restaurant was open, and the breakfast area was open. Note that there is not a free breakfast. It is a sit down restaurant. There is another restaurant option as well that was not open. Gift shop is nice and has long hours which we appreciated. The prices in gift shop were fair and had good selection of items. The bowling alley was closed and we were disappointed in that. The pools were all open, but they were very busy and we did not use them. The outdoor pool is heated. The laundry facility was small for this size property. There were 4 machines, but only 3 were working. I believe there are an additional 4 machines in another building as well. It meant a wait for a machine though. The staff was great - very friendly. The location is excellent. It is located right outside the park - you are about 2 min away from the Tusayan airport and a short drive into the park (10 min) depending on the time of day you go. The line to get into the GC park is long if you don't go early in the am. Go by 9am at the latest or you will sit for over an hour to get in. Restaurants nearby are lacking and they fill up quickly. We ate at the Mexican restaurant near the hotel and it was very good. Also ate at the pizza and pasta place just down the street and that was good food too.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You've taken the time to let us know what you liked about our hotel and how we can improve, and future guests can benefit by your comments. We do offer many different room types to choose from, and we are confident we have the perfect room for each type of traveler. Having enough space for your family is important, and we are glad to hear you found the room to be comfortable. A clean room, friendly staff, and ample amenities is what our guests will find when they stay with us. We appreciate you letting us know where you would like to see modification made to our property, and we again thank you for letting us know how we can serve you better on your next visit. We hope to see you again soon, and we wish you safe and happy travels until we meet again.

"Great Hotel to Stay At When Visiting Grand Canyon"

5
StephPhil0316, Owings Mills, Maryland 16/03/2022

This hotel was great to stay at during a quick trip to the Grand Canyon. We were minutes away from the park, the hotel has nice amenities such as indoor and outdoor pool, nice gym and nice rooms. Theres not much around the area so it's a real plus to have dining on site at this hotel. Would recommend!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing our hotel for your recent getaway! It sounds like you had a wonderful time, and we appreciate you letting us know you enjoyed your stay. We look forward to seeing you again soon!

"BW Experience"

2
HeatherWhere, Saint Paul, Minnesota 14/03/2022

While this hotel is nice and close to the Grand Canyon, I would not choose to come back. It felt as though it needed a deep clean of the carpets and rooms. Plus, the breakfast is not included with the price. For a family of four, it's nice to have it included. And their breakfast was not good.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your visit. We have reached out to you personally in order to provide you with further assistance about your stay. We apologize for the inconveniences you experienced, and look forward to working with you to resolve your concerns.

"Grand Canyon"

5
Ed926, Park Ridge, Illinois 12/03/2022

We came to the Grand Canyon Village as a base for our days in grand national park. I tried multiple times to get a reservation inside the park, however everything was sold out. We were very happy with this hotel it would definitely stay here again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing feedback about your visit. We appreciate your recommendation and hope to see you again on a future visit.

"Grand Canyon trip"

5
Getaway00462581184, Waco, Texas 04/03/2022

The inn is very classy and nice. So very close to the Grand Canyon entrance on the south rim. The lower floor has a bowling alley and game room with several video arcade games (like Ms Pac-Man) and a pool table. There is a lounge across from the game room. Our room was large and comfortable. The front desk has the most friendly woman (Bee) working there to welcome you. There is a coffee machine and a water dispenser with a choice of flavors (like peach or lemon). The gift shop has everything you might have forgotten to pack plus nice gifts.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends like Bee, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"Clean, comfortable rooms. NO complimentary breakfast, but check your BW status"

4
Mme_X, Wisconsin 04/03/2022

Quick summary: Large resort-style property. Clean, comfortable room with many of the expected BW amenities. HOWEVER, breakfast is not complimentary, but might be, based on your BW status. Easy drive to Grand Canyon. We stayed 2 nights in room 2121. It has two comfy queen beds, and many of the expected amenities at a BW properties: fridge, microwave, good work desk/chair, drawers for your stuff, closet, iron/board. Keurig coffee maker. In-room safe. Due diligence: we could have used additional blankets. This is surprising for me to say because many hotels lately have those too-warm duvet-style blankets. Here, there was a light coverlet and sheets. We like a cool room, but warmer blankets. We didn;t see extra blankets. Tub/shower combo could use another grab bar for tub users. Also: the faucet controls are placed a too high for easy use from the tub, i.e. getting up and down in a wet tub is a litigator's dream. Nice vanity area lets you spread out. Nice toiletries: shampoo, conditioner, body lotion. Complimentary wifi and HVAC work well. Lots of TV channels. I'd love a printed guide for the most popular channels (news, sports, PBS, etc.) so that I wouldn't have to scroll through hundreds of channels. Excellent housekeeping. Unlike many BW properties, this one does not offer complimentary breakfast. Our problem is that we were told this (fine - however a hotel wants to manage its business) but we actually DID have free complimentary breakfast passes for the two mornings we were there (we are Diamond level members at BW.). On the first morning, we decided to get moving to see the Grand canyon is early light, and decided to pick up breakfast along the way. We did not look in the welcome envelope of our goodie bag, assuming it was the typical "thank you for being a guest at BW" from the manager. Later that day, we found two morning's worth of breakfast passes. inside the envelope - a lost opportunity for a complimentary breakfast. Another issue about this matter is that breakfast is really good here - excellent omelets, etc. I can recommend it even if you are not staying here. Having had this experience, we might have tried the restaurant for dinner, but the mixed reviews we saw had us decide to go elsewhere in the area for dinner. They just blew the opportunity to encourage us to use the restaurants, which are open breakfast, lunch, and dinner, and will pack a box lunch for you, too. Nice separate pool facility.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments deserve personal attention and a formal apology. I have reached out to you privately so we can address your concerns further. We appreciate that you share your feedback. Future guests can benefit from the information you provide. When we fail to meet your expectations, we want to make it right.

"Don't be fooled by photos of nice lobby"

1
838LauraP, Baltimore, Maryland 28/02/2022

Lobby/Main bld. was beautiful. But even though we booked our rooms well in advance, we were put in another bldg with dimly lit creepy hallways and an overflowing dumpster outside the window. Coffee maker didn't work and the heating/ac unit was so loud in both rooms that it woke you every time it kicked on. We paid a premium price directly with the hotel for these 2 rooms and did not book through a discounted 3rd party site, We do not recommend this hotel and our trip across the country for the next 10 days will be spent on properties not run by Best Western moving forward because of our experience here. The room was clean but with the exception of the very nice young lady who checked us in, the other staff was rude when we tried to voice our concerns.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. With so many different buildings and room types offered at our award-winning property, we are confident we have the perfect room for any traveler. Rustic and contemporary décor and family-friendly amenities, on-site conveniences like shops and restaurants are sure to please our guests. It sounds like we failed to meet your expectations, and for the we are truly sorry. It is our pleasure to assist our guests in finding a room that fits their needs. Booking in advance and direct is a great way to make your reservations, though the type of room you select may be located in buildings that differ from where you want to be, so it's always best to connect with us when something fails you. If lighting is out, or something is not working in your room, we are happy to respond immediately. We appreciate you acknowledging our friendly staff and clean rooms, and we do hope you will trust us with your business again in the future.

"Great retreat for families!"

5
User 26/02/2022

When we traveled here, we were unsure of the weather. It snowed one day, but luckily our hotel had lots of fun activities to keep us busy - bowling, billiard tables, video games, indoor pool and sauna, and we LOVED their gym. Although our trip was as a couple, it would be a great family vacation spot as well.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much you enjoyed your snowy getaway! The canyon is so lovely in winter, and it is so rare for guests to see it as you did. Breathtaking! We look forward to your next visit and wish you safe and happy travels until then.

"Great location, but needs updating"

3
shannonf512, Chicago, Illinois 22/02/2022

I stayed at this hotel four years ago and was impressed by the location, quality, convenience, and amenities on-property. Four years later, after a pandemic, the rooms need updating and service is not yet up to the standard I experienced four years ago. I would dine elsewhere until enough guests are dining at the hotel to warrant an improvement in food quality. Also, rooms need updating. The complimentary buffet breakfast we experienced four years ago is currently not available. However, location wise, this is a good option near the Grand Canyon.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for coming back to see us! I am so sorry to hear your stay was not as enjoyable as it was the first time. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount. Our location is still as convenient as ever, and our team is so happy when you are here with us. We do so hope you will give us another chance to provide you with superior care in the future.

"poor"

2
User 22/02/2022

Hotel room lacked maintenance and needs serious renovation. the room is not clean. toilet did not work and did not fixed. could not enter our room after a 7 hours hike since door keypad is out of battery and had to wait for somebody physically open the door for us. Front desk Bee is helpful. Housekeepers were helpful

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and recognizing our teammates for a job well done. We are happy to hear Bee and our Housekeepers were helpful. It is our pleasure to take note of the areas you mentioned that need improvement. A clean room in good condition are some of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. A lack of these details can create a number of impacts to your stay, and you should not have to go through this while you are on vacation. Your room should be prepared and maintained with care and attention to detail, and I apologize that we failed you. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Average Room near the Grand Canyon"

3
Molly P, Opelika, Alabama 21/02/2022

Room was fine and the king bed comfortable. No frills just a basic room. The town had a pitiful food selection and the prices are crazy high. Plan accordingly. Hotel staff at the front desk was pleasant. Based on Yelp reviews we did not try the restaurant at the hotel. Grand Canyon was beautiful.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you enjoyed interacting with our Front Desk Team. With almost a dozen different room types to choose from, ranging in décor from rustic to contemporary, we are confident we have the right room for every type of traveler. We are sorry to hear you did not try our Coronado Room! We know how important reviews are in helping to shape the decisions you make; I experienced this myself today as I almost didn't buy a product because of one 1-star review out of 63 other positive reviews. It is so convenient to dine on property, and we hope you will give us a try when you are back in town. We wish you safe and happy travels until your next visit.

"Best Western Premier Grand Canyon Squire Inn"

5
896lewish, Lake Elsinore, United States 21/02/2022

Loved the hotel. It was really close to the Grand Canyon Park. Liked the room and parking was close. There are a few places to eat at the Hotel a little pricey but think average for the area. I had really great service in the main restaurant. There are a few places close to eat I walked to them not very far. Looks like during the summer can get shuttle service into the park. I will stay again next time.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The Grand Canyon in any season is so wonderful, and we will be happy to see you return in the summer. The shuttles are so convenient! We hope the purple route will start running again in 2022, so keep an eye out for that! We wish you safe and happy travels until we meet again.

"Overpriced"

3
User 18/02/2022

Location near Grand Canyon was great. Room is overpriced. I still have not seen my points or credit for stay. TV remote did not work. Microwave did not function correctly. However, the staff was great and helped when we forgot our eating utensils. Would probably not stay at this one again ad there is another in Williams nearby.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are here to assist you with your points, and we trust you will reach out to us if you have not received your points yet as we are happy to help. We hope you will come back and see us again soon.

"Poorly maintained and understaffed"

3
User 31/01/2022

We stayed here because it was close to the Grand Canyon and had some onsite activities like bowling and arcade. We stayed in the 7000 building because we were told it was the newly upgraded building (2017). We checked in and were told only 4 other people had checked in. The parking lot was empty and only saw 2 other cars the entire time. B at the front desk was super sweet. We originally booked 1 room but asked for 2 joining rooms. When we checked in, one of the rooms had a dying AC return fan and sounded like an airplane was in the room. They switched us to another set of joining rooms but BOTH rooms were worse than before and we had to switch again. After checking 6 other rooms, we finally found 2 rooms across each other that were quiet and acceptable. Our kids went to bowl, only to find out there was only 1 person who ran the lanes and it was his night off. We went back the next day and despite having 6 lanes, it took him 45min to get 1 lane working. He was pretty rude and unhelpful the entire time. When we left, he added an 18% tip to our bill! We made him remove it but was shocked to see a tip added to bowling w/ no service necessary. On the day of checkout, despite only having 4 people in the entire hotel, at 9am two "room service" people came knocking on every door asking if we were still there, despite checkout wasn't till 11am. When we complained how absurd this was, they only responded, their were doing what they were told. Management has really neglected this hotel and hasn't invested any money in maintaining it. While the lobby is current and updated, only 1 of 4 hotel room buildings were upgraded. Bowling ally and arcade as in disarray and need maintenance and updating as well. Kids went in the indoor pool and seemed to enjoy that.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Bee is a treasure, and we appreciate your recognition of her. We are only sorry to hear the same can not be said about how the rest of your stay transpired. It sounds like your overall impression was that of being overlooked and disappointed. We believe your experience to be one that we do not often hear about, and so we have reached out to you directly to offer you more personalized assistance. We hope to have another chance to provide you with superior care.

"Not worth the money, far below expectations"

2
paglos, Geneva, Switzerland 26/01/2022

Hotel room lacked maintenance and needs serious renovation. The room in general appeared to be not clean while the shower was not strong and the WC flushing didn't stop making noise. Bed was too soft, uncomfortable.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your feedback with us. You noted our prices seemed high compared to the value you received, and you mentioned a number of ways we failed to provide you with the products and services worthy of your vacation investment. While our area is in high demand year round by visitors from all over the world, and we are one of a handful of hotels with such a convenient location, we must ensure your experience is one of high quality and comfort. We apologize we failed to meet basic cleanliness and condition expectations. It is always our pleasure to assist you when something goes unexpectedly. We hope you will come back to visit us again should you return to The Grand Canyon!

"Wonderful stay"

5
shesnipe, Newport 17/01/2022

We were very happy with our stay at the Best Western. Clean and comfy beds. Just be aware breakfast is not included as is with most Best Western stays. This is a privately owned hotel. But is very well run.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our clean and comfortable beds make for a very restful sleep! Each Best Western is an independently owned and operated hotel, and we appreciate you letting us know where you would like to see added value at our location. We look forward to your next visit and thank you again for your business.

"Third visit, will be back"

5
SJ-Callum, Hampshire, United Kingdom 11/01/2022

This is the third time I have stayed at this hotel and I would stay return. The location is lovely and the hotel is lovely, clean, a great location and the staff are super helpful. We had snow overnight and woke up to a flat tyre, the petrol station down the road didn't have a working air pump and the recovery vehicle couldn't get to us due to weather etc so after calling and wasting 5 hours waiting for various people to call me back the lovely lady on reception advised me that the service guy would be able to change the tyre for me, which would enable me to be able to continue my holiday and also get to the service station. Made my day so much easier and nothing was too much!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our location is very convenient and helps you to make the most of your visit, and our staff assisting you in the way they did gave you even more convenience than you could have hoped for considering your situation. We were thrilled to help and so happy to hear your day was easier because of the service we provided. Continue to travel safely. We look forward to your next visit.

"Quality has really gone downhill"

2
320vickit, South Colby 04/01/2022

Horribly loud room furnace at all locations. Sounded like a jet taking off the entire time it was running. rouble with water pressure, blowing the circuit, water not very hot or cold, walls so thin you could hear your neighbors entire conversations. These are just some of the issues we had.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your experience. When you say there was a horribly loud room furnace at all locations, we are curious as to which locations you are referring and eager to resolve what you have brought to our attention. When you are trying to rest, it is important that everything is in good working order and it is quiet in your room. Your experience sounds like it was very disruptive, so it must have been difficult to get the rest you needed. It is always our pleasure to assist you with room moves or maintenance assistance when you are staying with you. We apologize this was a disappointing visit. We will continue to work hard to ensure our guests receive superior care.

"Best food and lodging and value for money at the Grand Canyon"

5
Audrey M, Los Gatos, United States 04/01/2022

BW is the best value for money only 10-15 minute drive to the rim. The rooms are great and the hotel has a really good restaurant perfectly cooked food. The staff can't do enough for you and it has a shop and facilities to entertain kids in the evenings. The rim hotels are over expensive and crowded. We have found this BW is the most comfortable clean and affordable with the best facilities.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us over the holiday and sharing such lovely feedback about our products and services. We appreciate your recognition of our team. We take great pride in the superior care we show our guests, and we look forward to your next visit so we can have another chance to exceed your expectations. Have a Happy 2022!

"Great Winter Stay with a snowy white blanket everywhere"

5
ilava2020, Corvallis, Oregon 03/01/2022

This hotel is located in the close vicinity of the Grand Canyon National Park. We stayed there for a couple of nights during the wonderful snowy winter storm. Hotel Lobby has been beautifully decorated with Holiday décor and through out the hotel you find elegant historical photographs of Grand Canyon. It is a great place to stay.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You cited all of our favorite things. This time of year is so beautiful at the canyon, and most visitors never see the blanket of snow like you did. We are thrilled to hear you had a great time, and we hope to see you again in the future.

"2 night stay at the Grand Canyon"

5
Mithran Gopinat... M, Sunnyvale, California 02/01/2022

This was one of the nicest Best Western Hotels that I stared. Stayed here for two nights. The location is very close to the Grand Canyon national Park. The drive to the national park was only about 15 minutes.The only down side was that there is no free breakfast at this location.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay with us. We appreciate your business and look forward to your next visit.

"Very good experience"

4
K-Go007, Orlando, Florida 31/12/2021

We stayed overnight at this hotel in December 2021. While you can tell that some of the buildings are older, this property is very well maintained and comfortable. We had dinner and breakfast in the on-site restaurant and enjoyed both. We would stay here again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you spending the holiday with us! You mentioned our property is well-maintained and comfortable, and you've also noted we have several restaurants on property, and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. We are making improvements over the coming months, and we feel confident our guests will enjoy the updates to our rooms. Thank you again for staying with us and sharing your feedback. We hope you will come back and stay with us again soon!

"Dirty, old decor"

2
johnykisori, Denver, Colorado 26/12/2021

Decor is old, room and bathroom were not properly cleaned. There were crumbs on the floor near the bed, dirt, dust and hair in the bathroom, grout had not been cleaned. No lights in the parking lot area, so hard to take out dog at night.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to be part of your travels, and we understand we let you down. It sounds like we have some work to do in an effort to exceed your expectations. We apologize for failing to help you make the most of your visit. We hear you concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care.

"Great hotel, will return!"

5
Kevin K, Fort Collins, Colorado 23/12/2021

This is an older hotel, but it is nice. The amenities are well done and well cared for. The staff (David and Rachel) were awesome! The outdoor pool and hot tub exceeded expectations. We will certainly stay here the next time we visit the Grand Canyon.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing our hotel for your recent getaway! It sounds like you had a wonderful time, and we appreciate you letting us know you enjoyed your stay. We are glad to hear you were able to make the most of your visit thanks to our team! We look forward to seeing you again soon!

"Hotel is fine, restaurant not so much."

3
208amelia, Victor, Idaho 21/12/2021

We stayed here for one night while visiting the Grand Canyon. Note: I live in close proximity to a different National Park (a very busy one!) and I understand the nature of a tourist town. My review reflects that understanding but still feel compelled to write this honest recap. Hotel itself is fine. Room was very large, clean, updated; and pool/hot tub area is nice. No issues there and would stay again based on the room. Hotel was almost fully booked so seemed busy and hectic in the lobby. We have an electric vehicle and there are only a few chargers (nice to even have some) but they were located very far from our room (hotel complex is quite large) and also didn't work. So that was a bummer to find out but not a big deal b/c it would have just been a bonus and not an expectation. My only true complaint was the Restaurant. Very little food options in town (all were closed except one other choice that looked more like fast food). We saw the prices on the menu @ hotel but were willing to give it a try, thinking it would be a nice experience. Honestly, it was the absolute slowest service and unbelievably expensive for really bad food. I don't know what else to say. My food was not edible and was a $30 salad. It was our most disappointing meal of our entire trip and by far the most expensive. The drinks were so slow to come out too (and bar was not busy, no one was seated at the bar). I'm not being picky; if the meal had been half the price, I still would have thought it was below average but for the menu prices, it was actually one of the worst values and experiences I can recall. Hotel is fine but if I were to return, I would not go to the restaurant for the reasons stated above.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We value the comments of each of our guests, and we take note of the unique perspective you have as to what life is like in a town outside of a National Park. Charming little towns like ours serve as gateways to some beautiful places, and we are not exempt from some of the same challenges facing big cities. But what you have described really helps us to understand what to focus our attention on. Dining is such a treat while on vacation. It's become more and more important for restaurants to provide a sense of place and delight the senses. But we failed to delight any of the senses it sounds like, and we are so sorry to have kept you waiting and for proving you with subpar quality. We will work harder, and we hope you will reconsider a visit to our restaurant once more.

"Do not stay here"

2
User 20/12/2021

I could not have been more disappointed in this hotel. I wanted to demand my money back, but it was too hard to deal with the staff. I stayed here during off season so there was no issue of being too busy. The showers were freezing, the towels were dirty, the ice machine didn't work. It was so expensive for a very bad experience

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments deserve personal attention and a formal apology. I have reached out to you privately so we can address your concerns further. We appreciate that you share your feedback. Future guests can benefit from the information you provide, and they can also take comfort knowing we will do all we can to be of assistance to you. When we fail to meet your expectations, we want to make it right.

"Nop"

2
eugeniaaramburu, Buenos Aires, Argentina 18/12/2021

I felt like I was not in a hotel. In 3 days no one came to clean the room or bring towels. The front desk attendant was not friendly. The restaurant was average (and I´m generous). The heating system was not good. The wi-fi worked well.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We can understand why you were disappointed and let down by our lack of care when you needed us the most. Our guests are typically very satisfied when they stay with us, and this was not the case for you. We apologize for failing to meet your expectations with regard to the service you received. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Call ahead for amenities"

2
User 03/12/2021

We paid for an upgraded room which was dingy and outdated. I'd hate to see the standard rooms. Half of the restaurants were closed and the staff was incredibly rude and not helpful. It's 15 mini from the Grand Canyon, but that's about the only good thing I can say about this place.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you enjoyed the convenience of our location. On behalf of our entire team, I would like to apologize however, for not exceeding your expectations with regard to your rooms and the amenities we have limited access to With several different room types and décor to choose from, we are confident we have the perfect room for every traveler, and it sounds like you might prefer the more modern design of the 7000 building in the future. Further, we are working hard to communicate in advance and up to the minute how the hours of operations are changing. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"None"

1
User 01/12/2021

Not clean tub was horrible. Felt as if no one cleaned room in months. Worst stay every. Not a great place it was noisy with a generator going off and on at night my family got no rest. My daughter could not sleep. I wasted my money staying here.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are happy to be part of your travels, and we know we have some work to do in order to exceed your expectations. We take pride in working hard to ensure our guests are satisfied with their stay, and we respond quickly to disappointment when it is brought to our attention to correct. We never want our guests to experience anything less than a perfect stay. We apologize for letting you down with regard to your experiences. Feeling uncomfortable with your room and being unable to sleep make it difficult for you to relax, and you should not have to go through this while you are on vacation. We will be sure to use your comments in an effort to improve the quality of the products and services we provide. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Ok hotel"

3
aravid2021, New York City, New York 01/12/2021

The rooms are adequate, the decor is reminiscent of hotels a couple of decades ago. The hotel is quiet which is great. We could not get breakfast because there were long waits, and could not book dinner either- we were there at a busy weekend but you should be aware that there are issues when the hotel is busy. Similarly while the check in people were nice they did not accommodate our requests. The location is very good- close to the entrance of the park.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your review. Rustic and historic charm coupled with a new contemporary wing, our hotel offers plenty of room choices for every type of traveler, and it is always our pleasure to work with our guests until they are satisfied with every aspect of their stay. While we are not alone in experiencing labor shortages and longer wait times, we understand how eager you are to make the most of your visit. We apologize for any inconvenience we caused. We will continue to work hard to ensure we provide an enjoyable experience to our guests, and we hope you will come back to see us again soon.

"Good room"

5
Kaumudi P, Chicago, Illinois 30/11/2021

We stayed 2 nights here while visiting grand canyon. The bed was comfortable and staff was friendly. No free breakfast was available (had to pay). But there's a starbucks nearby for a quick bite. It was a good place to crash after long hikes in the canyon. Very close to Grand Canyon and good price.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank your for staying with us and sharing your review. Our staff is eager to cater to guests both before your arrival and during, and it is our pleasure to customize your stay to include amenities that are important to you. We can be of assistance with creating packages for you when you reach out to our reservations team directly, and we hope we will have another chance to provide you with superior care again in the future.

"Beautiful place and top notch staff!"

5
steve_park15, Athens, Greece 30/11/2021

Great hotel at the entrance to the Grand Canyon. Much nicer then the hotels in the park. We rented the master suite (with another lockout room) and it was huge! Great setup for our family with older kids.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our Deluxe Suites can be found in our Main Building and the new 7000 wing. Spacious and offering plenty of room to relax, our suites are great for families. We are happy you enjoyed your stay and look forward to your next visit.

"Nice place but service lacking"

3
User 20/11/2021

Wife and I stayed here last weekend (3 nights) while visiting Grand Canyon. Booked Queen Deluxe which has two queen beds. Room was reasonable clean (though around bed bases it was dusty plus my wife found a pill, glad didn't have grand kids with us). Room was a good size and in main building. HVAC control didn't seem to work and blasted heat no matter how far down we turned it. Choice was completely off or heat. Had a nice soaking tub/shower combo in bath room. Because of tub, I called first thing in the morning and asked for extra towels Friday (our second day). I called housekeeping first but no answer so called front desk. They said would have them delivered along with other supplies. Got everything but main goal, bath towels. When down stairs later on our way out to dinner, asked for bath towels a second time. When returned after dinner, still no towels. Saturday morning asked for 3rd time for bath towels at desk, was told they would have them delivered. We were gone all day and when we returned after dinner still no towels. Wife had to go down stairs for tea and asked for fourth time because she didn't want me to go. I was not happy and was going to bring the old wet towels down and dump on the front desk. Instead I just dump towels, bagged trash, etc. outside our door. Someone finally showed up with the towels but they weren't happy about stuff in the hall. He was smart enough not to say anything. This could have been a very pleasant stay but one shouldn't have to beg for towels. Only thing I could think of is some pin head manager doesn't allow staff to leave supplies at the door like every other hotel we've stayed at and has to give them to guests? I don't know, it was just frustrating to deal with. I get messing up one request, but to take 4 tries over two full days to fill a simple request is inexcusable. Note their is no cleaning service no matter how many days one stays due to Covid. Location of hotel is minutes from north rim park entrance and staff are nice just not real efficient. When ever at desk when another guest was checking out, each had one or more issues with room, smoke, smells, room itself etc. The casual bar/restaurant was closed while we were there. We had dinner the first night in their more formal dinning area and weren't impressed with that either. It was just average with high end prices. The Big E steak house was better and little less expensive. BW Squire Inn appeared to be nicest hotel in town but I don't know if I'd stay there again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your thoughtful review. We are proud to offer many different room types for our guests to choose from. We are happy to hear our deluxe queen room was equipped with the features you expected, although it sounds like you found unwanted and unexpected debris under the bed skirting closest to the hidden bed bases. That's not ideal, and we will pay closer attention to this area of the room more frequently. Our rooms are cleaned and inspected by two different individuals so as to capture as much opportunity for improvement before your arrival; t's a bit unusual for you to find the room in the condition you did. We apologize for what was overlooked, and we are further incredibly embarrassed to hear about the trouble you had getting towels delivered to you. This is the first we've heard of such an unacceptable and unprofessional response to such a simple request, and we are confident this will not happen again. We will look into what happened, and we assure you we are better than this. I can't imagine how much this must have impacted your stay, and we regret it took place. You've detailed other moments during your visit that were handled in a way that we do not train our employees to deliver, nor do we tolerate this level of service from our team. We hope you will reconsider staying with us again so we have another chance to provide you with superior care. Upon your next visit it is quite possible our cleaning procedure during your stay will be the same as a result of the pandemic, since we are not entering guest rooms while you are present, or that our closures may still be in effect. Also, please note the location of our hotel is at the South Rim, for future reference. The North Rim is about five hours from us. You've added some nice feedback about our team, so we hope these efforts coupled with our follow up will help you in deciding to visit us again.

"Nearly ruined our trip"

1
Tourist987654321, Montreal, Canada 18/11/2021

Very noisy. The room smelled of powerful chemicals even with the windows opened for hours (in November). We were told there was only one dinner option and that the replacement breakfast option for early hikers was to go to McDonald's. It took a call and three trips to the frontdesk to do our laudry because mutiple machines were broken without signs and took our money anyway. At that point, we stopped asking for help or indications even if a Grand Canyon visit wasn't exactly intuitive for us. We were going hotel to hotel across the US and this one was by a strong measure the priciest and the worst.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand value is important to you, and we will continue to work hard to ensure our guests feel satisfied with every aspect of their stay, including the price! That means ensuring the smallest detail is tended to, such as finding ways to reduce any disruptions that occur around you or the lingering presence of our cleaning chemicals. When you are on vacation, you reply on our on-site amenities and friendly staff to help you make the most of your visit, and it sounds like we fell short this time. We apologize for the inconvenience. We will continue to work hard to ensure our guests receive superior care. We are happy to welcome our visitors back to the Grand Canyon from Canada, and we hope you will consider another visit to us once more in the future. We wish you safe and happy travels until then.

"Family of 4. Highly recommend"

5
TABeatty, Seminole, Florida 14/11/2021

Great place to come back to after a busy day. Hotel amenities were enjoyed by all of us. The pool. The hot tub. The gym. The laundry facility was a plus after a long trip. Comfy beds and breakfast was yummy too. We enjoyed the boxed lunches as well and had a fun picnic lunch during our exploring of the Grand Canyon. Great area with convenient shops and lots of options for dinner.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback, especially about all the amenities onsite that you were able to enjoy. A picnic is such a fun activity to experience at the canyon! We appreciate your business and look forward to your next visit.

"Best Western Squire Inn"

2
User 14/11/2021

I came here on a school trip this month and I don't like writing bad reviews but this place was pretty bad. Of course we didn't get to go to the bowling alley or the pool because we were at the Grand Canyon, but here are some of the things that could have definitely been better during our experience. As soon as me and my roommates walked in we could smell cigarette smoke (even though smoking is prohibited) and as we got ready for bed after a long day of traveling, found stains and hair that was not ours in our sheets. We immediately felt uncomfortable and were glad to go get some food. We got to dinner and fixed our plates to find semi-cooked pasta with some other okay food which was expected from a Best Western. On the bright side, the people were nice and cleaned our room when we were out for the day. The only really good thing here was the breakfast in my opinion, but at least we had somewhere to sleep. I'm sure there are plenty of people who had a good stay, but ours was surely not one.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It must have been unsettling to experience the cigarette smell when you came to expect that others would honor the smoking policies, and to find sheets that were unsanitary. Fortunately, our team is able to respond quickly when something is overlooked, and it is always our pleasure to offer service to you when you need it. Sending you off to enjoy the canyon helped you make the most of your visit, and we appreciate you letting us know that was a highlight of your stay. We apologize for your disappointment. We will continue to work hard to ensure guests are satisfied with every aspect of their stay. We hope you will reconsider coming back to see us again. We wish you safe travels until then.

"Reserved a king size, got 2 queens instead"

3
Marilyn0104, Michigan 14/11/2021

Getting 2 queen beds kind of ruined the entire experience. We spent 2 nights here, They were prepaid, so we were stuck. We arrived shortly after 6 pm to find that there were no more king size beds available. The hotel gave us 2 breakfasts, as compensation. We didn't want breakfast, we wanted what we had reserved and paid for. There was no maid service, but I suppose that might have been a Covid thing.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so sorry to hear about the disappointment regarding your third party booking. When booking directly with us, you can feel confident knowing there is an immediate interface - inventory is managed in real-time - whereas a third party does not always have the most up-to-date information about our availability. Even just a moment or two can make a difference, and you suffer as a result. You want what you pay for, and we understand that. Further, housekeeping service has been paused while we navigate through these unique times, and rates have been modified as well to adjust for the pauses in our services. It would be our pleasure to welcome you back again soon and to work with you more directly when you are ready.

"BW Squire Excellent location and service"

5
nuke0128, Portland, Oregon 13/11/2021

The BW Squire Inn was an excellent Hotel near Grand Canyon. Especially loved the breakfast buffet and breakfast choices in the restaurant. Hotel Staff was very friendly and very informative. The night shift informed us to be careful driving due to local brush fires and animals on the street.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how much you appreciated our service, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Pet friendly-Squire Inn-Grand Canyon"

5
AZTraveler114, Phoenix, Arizona 10/11/2021

We always stay at this hotel when we travel to the Grand Canyon. We travel mostly for business. the hotel is clean. They have areas for pets. There are 2 bars/restaurants inside the hotel. I definitely recommend.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your recommendation. With few pet-friendly options this close to the canyon, we are honored to be able to offer guests and their pets a cozy and convenient location. We look forward to welcoming you back again soon!

"Great Location"

5
will712021, Winter Garden, Florida 10/11/2021

Simply out, for the price, you can't beat the amenities, location and staff. We would rebook here in a heartbeat and they have everything you need, including a bowling alley! We only spent one night but could easily spend multiple nights that the hotel.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love to hear you found everything you needed for a pleasant stay. We look forward to your next visit and hope we can spend more time with you in the future. We've got great things planned!

"Nice King room..."

4
Elpsc, Sun City, Arizona 08/11/2021

Nice King room away from the main hotel. Place is clean, quiet and very near the Grand Canyon south entrance. Many restaurants nearby and one on site. Very clean, and very big room. Loved it! We booked a king room and it was "one story" and not in the main hotel area.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our convenient location makes it easy to get to the National Park quickly, and returning back to a clean and comfortable hotel that features on-site amenities allows you to continue to make the most of your visit. We are happy to hear you liked the patio rooms, and we hope you will come back again to enjoy them once more.

"Over-priced - not 'premier' by any means"

1
csds2017, Gretna, Louisiana 01/11/2021

Stained chairs and carpet and torn curtains. Poor service when we requested extra towels of housekeeping on the floor. TV guide scrolls too fast, which front desk advised is a common complaint, but no TV guide left in room to assist. We thought this might be an upscale hotel, but it was not. Overall this place is over-priced.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you bringing the stained chairs and torn curtains to our attention. It must have been disappointing to find your room in that condition. We inspect every room after it is cleaned, and we should have caught and replaced the damaged items before renting the room to you. We apologize for letting you down. Good service means finding solutions to commonly reported problems; and we understand why you would feel we lacked the upscale level of service you would expect at this price point. We will continue to work hard to improve our products and services so that we may exceed our guests expectations.

"Canyon visit"

4
amyf205, Hazard 28/10/2021

Room was clean and provided all we needed. I love the aroma/scent fragrance of the room it smelled so great Wish I knew what it was so I could get some. Close to the canyon and restaurants as well as the general store. Buck wild hummer tours will pick you up from here as well.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review, Amy. Buck Wild's Tours are so much fun!!! When they pick up our guests directly from our hotel, they are able to provide convenience which is so important in helping you make the most of your visit. We appreciate you letting us know you enjoyed your stay and were able to shop, relax, and dine all within the comfort our hotel. We are also thrilled to hear all your senses were delighted! We look forward to your next visit, and we wish you safe and happy travels until next time.

"Grand canyon"

4
-Nobody-U-know-2021, Tusayan, Arizona 23/10/2021

Hotel was convient, carpets need cleaning. Stay away from the in house dinner restaurant, expensive slop and bad service huh Marco?. Go to Plaza Bonita for really good Mexican food The BW breakfast resturant was good.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you enjoyed our convenient location, but are sorry to hear your experiences in the dining rooms were inconsistent. We will continue to work hard to ensure our guests receive superior care, and that even our locals can take comfort in our products and services. We know you have choices too when you need a getaway, and we are glad you thought of us!

"Horrible place do not stay here"

1
Bre B, Pawtucket, Rhode Island 20/10/2021

Booked a jacuzzi suite in June 2021, prepaid/reserved. When we arrived we were given no information about breakfast/food/restaurant/shop hours. Had no idea there was an on-site bowling and game room-found that out while walking around. the room was gross, chairs and many ottoman with multiple questionable crusty stains. The rug was badly in need of a shampoo/cleaning. Very dingy. The air conditioner despite saying 65 degrees only blew hot air-room temp was actually 82. The jacuzzi jets would not work. Day one We called and were told it would be fixed. Not fixed, went to the desk day two and were told maintenance would check it out but we needed to be out of the room. Left for the day, returned and still broken (don't know if they ever even looked at it). We requested what we paid for and we're charged for, a jacuzzi room, but we're told they were all booked and occupied. I asked for a refund for each day down to a regular room/non jacuzzi room snd was told this was not possible! We were still being charged for a jacuzzi suite-despite not having an operable jacuzzi. We were offered a choice of free breakfast for two or $30 compensation. Both were an absolute insult! I'm an icu nurse and this is the first time I've been away from full time icu (covid ) work in 2 years. I desperately needed a peaceful, restful, jacuzzi full vacation!!! This nasty experience with best western squire has ruined our vacation. The hotel does have a public jacuzzi (we need to walk outside to get to). However, we paid extra money (a lot of money!) for a private jacuzzi in our room that we could bathe in our birthday suits while sipping wine and relaxing after a long day at the canyon. This did not occur!! This is NOT the place to stay at! One wonders if they booked us knowingly into a room with a broken jacuzzi and how many more people have also been booked into this room and will be booked here. Thieves! Look into an Airbnb or a much better hotel!! DO NOT STAY HERE!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve, and we are in receipt of your comments here and on other social media platforms. We first and foremost wish to thank you for your service as an essential worker on the front lines, and we know this getaway meant a lot to you. Your comments and unique experience deserve a formal apology and personalized attention; there is an element of anonymity associated with social media, and we want you to know we are still here for you long after you have checked out; we hope we will have an opportunity to continue working closely with you. We typically hear such positive feedback about our products and services, and we are so sorry to hear this was not what you experienced. We know we have a spectacular location, and we take great pride in our mission to lead the industry in superior care as so many guests pass through our doors of whom we want to impress. We fail to meet that expectation when we are unprofessional, lack friendly or communicative demeanor, and overlook the details that matter most to our guest. We hope you will consider giving us another chance so we can try to win back your trust in the future.

"Amenities saved the stay"

3
User 17/10/2021

I think this property would be hit or miss depending on what part of the hotel your room is located. We were in the older part of the hotel and it was clean but really dated. Inexcusably the toilet seat was chipped and paint worn down to the wood. Carpeting looked questionable as well. Old and dark like a 70s motel. I understand the newer part of the hotel is quite nice but they charge the same rate regardless of where of the hotel you stay. Very close to the Grand Canyon national Park gate like most of them hotels in this town. Indoor and outdoor pool were wonderful. Gym is large and well-equipped.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
We greatly appreciate your comments; no matter how our hotel ranks in terms of our great location and quality service, our condition cannot be compromised. We value this feedback and apologize for the disappointment you experienced with regard to the condition of your room type. We offer several different room types to choose from, ranging from rustic to contemporary décor. Some wings are new, some rooms have undergone renovations, and our first priority in upcoming renovations to tend to the condition of our some of the more established guest rooms. We are so sorry we failed to provide you with a room that is up to standard, and we assure you we have a room that is perfect for you. We hope to see you again on a future visit.

"Fabulous Location, Hospitality, and Amenities"

5
Lisa D, Bar Harbor, Maine 16/10/2021

My BFF and I stayed here for two nights. We had a bit of a mixup in our plans and booked this at the last minute. Rachel could not have been more accommodating and got us a lovely, spacious, and clean room two days before our arrival. The location could not be more convenient to the Canyon. We arrived to a roaring fire. There is a lovely pool and hot tub (we did not use). The rooms were impeccably clean and spacious with everything you needed at your fingertips. Nearby restaurant options are average at best and we happily ate at the hotel both nights. David made outstanding Old Fashioneds for us. The Caesar salad was crisp and fresh. The chicken soup with tomato broth was excellent, and the ribeye and shrimp pasta were also very good. I would highly recommend and will stay here again when I return.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends, like Racheal and David, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"Downgraded"

2
User 16/10/2021

Arrived at hotel around 4PM to check in to find a long line of other guests waiting and one hotel member at desk. After patiently waiting 20 minutes for our keys we entered our room to find others guests in our room. This was a very uncomfortable situation. We went back to front desk and was given a different room. Instead of getting the room we paid for, they downgraded us to a room in lower level in a old building. We were not compensated for the huge inconvenience or the downgrade. Very disappointed with our stay.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience, which sound very uncomfortable and disappointing. We are so sorry to hear about what happened. We pride ourselves in providing superior care, and we are here for our guests long after they have left our hotel, so we hope to have a chance to assist you with these concerns. While we are limited by the resources available to us in a social media post, we want you to know we are available to assist you.

"Quiet, clean, comfortable"

4
mastaple, Limerick, Ireland 15/10/2021

Nice hotel in a great location near the south entrance to the Grand Canyon. I've not stayed at a hotel with so many amenities in a long time with pool, hot tub, fitness center, restaurants, bowling. We stayed in a junior king suite. it was very comfortable and well apportioned. Check in was easy as was check out. with social distancing guidelines, the in-house restaurants were crowded and there were waits in the morning for breakfast.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know about the long waits, and we know this impacts your ability to make the most of your visit. This October has been a significantly popular time for us, and we appreciate your patience. Overall, it sounds like you had an enjoyable visit, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Wonderful resort"

5
165calebg, Fullerton, California 12/10/2021

Stayed at this resort in the fall of 2020 during the covid 19 pandemic and had a great stay! This property is so nice and extremely well kept up and clean! It was a little expensive but was totally worth it as it was in a great location super close to the Grand Canyon park entrance. Had 2 pools, one indoor and one outdoor so even in the 30 degrees temperature there was a pool to go in. They had an arcade, bowling alley and restaurant as well as gift shop. Breakfast is included and is free in the restaurant. Our room was super nice and clean, had probably the best experience at a best western ever at this property! I would definitely recommend it and plan to stay there again when I go back to the Grand Canyon!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you reflecting back on your experience positively with us. Hearing that we handled your stay with care during such a unique time allows lets us know we were on the right track then in providing superior care, and we know our guests can rely on us to continue that same level of service today. We hope to see you again soon!

"A Highly Over Rated Property"

2
HeliopolisSam, Atlanta, Georgia 10/10/2021

We thought we would get a special stay at this Best Western for a $376 per night!!! Reviews were encouraging, nice pictures.. We arrived late and found this “Mediocre at Best”building 3000 Motel with dim narrow corridors, worn our carpet, outdated rooms and a tiny bathroom from the 70's!! Room was indeed clean but that is what u would get at Motel 6 as well!! In Summary: Highly Over- rated, no working Wi Fi and the resturant is Very pricy for this Very average property…. In our experience, Reviews are simply Not True……

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Each review is contributed by individual guests, and we know no two experiences can be the same. Our guests do agree our location is conveniently located to Grand Canyon National Park, our property offers different room types, and our staff works to ensure our guests receive superior care. Many of our guests further agree that our products and services are a great fit for them, and that we will always do whatever it takes to make sure our guests are provided with an unforgettable vacation! It sounds like you experienced disappointment during your stay, and we are so sorry we were unable to exceed your expectations. We hope you will consider staying with us again so we can have another chance to provide you with a stay you can reflect fondly back on.

"Premier Best Western, My Foot!"

2
User 10/10/2021

The hotel looked great in the pictures but I found the facility in great need of either a remodel, upgrade or BOTH! They claimed they followed COVID-19 cleaning protocols but I found evidence that that may not have been so!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your feedback is so helpful as it provides valuable information guests seek when are researching about our location and our property. We are conveniently located to the Grand Canyon National Park South Rim entrance, and we have been happily greeting visitors for decades. Most of our rooms reflect the rustic charm of our history while a new 7000 building serves as the modern addition and allows guests a chance to experience a more contemporary feel. Nestled in the juniper and ponderosa pines of the Kaibab National Forest, our property boasts things you're not likely to find in a hotel, such as a Bowling Alley and Arcade. We strive to provide our guests with an experience they can reflect fondly on, and we apologize we were not able to exceed your expectations. With new amenities being added to our facility regularly, we plan on refreshing our 1000, 2000, and 3000 building rooms in the future. We hope you will give us another chance to provide you with the experience you seek, and we wish you safe travels until then.

"Over priced"

2
User 10/10/2021

The location was great. The price was so much. If you are expecting a great hotel experience for $300 a night, don't waste your time here. It is basically an over priced super 8. The on site food was terrible and expensive and is you have an issue, they don't care…

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand value is important to you, and we will continue to work hard to ensure our guests feel satisfied with every aspect of their stay, including the price! We hope you will come back and see us again soon.

"Great place!"

5
User 04/10/2021

Beautiful place, with great amenities! Staff very helpful and pleasant, all areas super clean, rooms/beds were very comfy, and the food at the restaurants was excellent! Very close to the south rim of the canyon. I would definitely stay here again!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience with us and future guests. We are happy to hear you were able to make the most of your visit, and we look forward to seeing you again soon!

"Clean but slightly out of date"

4
Leann M, Chicago, Illinois 04/10/2021

The hotel itself was perfectly fine. It was clean. The bed was comfy. The decor was a little out of date. I only gave 4/5 because the fan in the bathroom was broken. The tub in the bathroom was quite large!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Not worth the money"

3
User 30/09/2021

We recently took a road trip of the SW and stayed mostly in Best Western hotels. This place was easily the most expensive one we stayed in and didn't even offer a complimentary breakfast, which we really enjoy. It was very well maintained, nice pool, restaurant and bar (none of which we used) and our room was nice. The bathroom was probably the largest one I've ever had! It's the little things though... our remote didn't work and the front desk asked me to bring it to them, no offer to come replace it. It's not like we were right upstairs, we were in another building and it was a bit of a hike. Also, when checking out there was a guest with an issue and the front desk person left a line of guests to go find the manager, which apparently she never did. At least 10 minutes later she came back to an even longer line of unhappy people. If it hadn't been for the guest suggesting she help us first I think we'd still be standing there. For the amount they were charging us I think they could afford more staff. When we return to the Grand Canyon we'll stay in the park but there was nothing available. This place is fairly close to the entrance but not fun trying to find in the dark.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing to stay with us during your recent road trip of the Southwest. The Grand Canyon draws millions of visitors each year, and we take great pride in being able to provide superior care to each of our guests. We appreciate you letting us know you were satisfied with the property in terms of it being well-maintained and having the amenities that you most enjoyed. We know the little things make a big difference, like enjoying a complimentary breakfast, relaxing in a room in which everything is in good working order, and making the most of your vacation by not having to wait long for prompt service. These are some of the most basic expectations you should have when staying at any hotel, and as a Premier Best Western, we should exceed your expectations. We apologize that we failed you. We will continue to work hard to ensure our guests receive a quality experience. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Great accommodations on the south rim!"

4
Carl S, Indianapolis, Indiana 28/09/2021

We had quite a drive to get here from Las Vegas and the west rim. Perfect location right outside the park. Market, general store, tours Close by as well as a fine dining restaurant on location. Decent breakfast buffet and the staff for breakfast was very kind and accommodating. The Hotel was clean, nice, and architecturally appropriate to the area. The highlight was Talisen, The gentleman at check-in. From the moment we walked up to the desk he was friendly and accommodating and amazingly helpful. I bet he spent a half hour with us answering all of our questions , giving us maps ,giving us advice and tips and never seemed put out or rushed by our interaction. He alone deserves five stars.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It is my pleasure to share your wonderful feedback with the team, but especially with Tal. Your recognition is what fuels us to be the best we can be. We greatly appreciate you and look forward to your next visit.

"Way over priced"

2
User 25/09/2021

Way over priced for the quality. Some price gouging going on here as it's close to the Grand Canyon. I was really disappointed with the Small old rooms. Dirty carpet, Dirty , tiny, tiny bathrooms. Because of COVID-19 there was no room service. It seemed like the main lobby had been remodeled but hadn't reached our wing of the hotel. If bathroom cleanliness and size matter this isn't the place. One nice thing… the beds and pillows were above average in comfort.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
We appreciate your business, and we should take every opportunity to show you that by ensuring every detail is given appropriate attention. Carpets should be clean and in good condition, as they are routinely inspected and cleaned. We should work harder to ensure you are pleased with the room type you choose and offer you options when you are not. We do offer a number of different room types, some are newly built, some have been renovated, and some are scheduled to be refreshed. It is always our pleasure to assist you when you need us during your stay, and that includes when something about your room fails to meet your expectations, even when it is due to an oversight. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand an elevated experience is important to you, and we will continue to work hard to ensure our guests feel satisfied with every aspect of their premier stay. That means again, ensuring the smallest detail is tended to, such as providing you care and showing you how much love working in such a unique and beautiful location. Throughout your stay, it should be clear that our hand-picked staff are knowledgeable and eager to help you make the most of your vacation. We do not take for granted how lucky we are to host visitors like you, and we apologize that we did not show you how much we appreciate your business. There are not many hotel room that offer the convenience we do, and while we know that can come with a premium price, we are proud to serve our guests and honored when they choose to stay with us. We hope you will come back and see us again soon.

"A disappointing stay"

2
srk123, Cerritos, California 25/09/2021

Rooms are old, and plumbing was marginal. I was told I could upgrade my already expensive room for $40 to the "luxury" section, but declined. Restaurant was overpriced and service was slow, and understaffed.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments about our products and services. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for letting you down and we look forward to having another chance to provide you with superior care in the future. We hope you will come back and see us again soon.

"Not Clean"

1
User 23/09/2021

Hotel needs updating and a good cleaning, problem with getting shower to work, coffee maker broken in room, one of our rooms had two mice. Staff didn't seem to care about the rodent situation was alittle helpful in getting our shower to work.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are very uncomfortable hearing your feedback about the cleanliness and condition, especially as it pertains to pests in the room. This is not a comment we typically hear, and it is as unsettling for us as it must have been for you. We will address your concerns immediately and apologize for giving you the impression we were callous to the situation. We appreciate you bringing this matter to our attention. We hope you will give us another chance in the future so we can try once more to exceed your expectations.

"The most extraordinary hotel - a must stay"

5
User 23/09/2021

This is the best of Best Western hotels. I have been on a 3 month bucket list vacation across country staying at various BE hotels and this stands out in every category for service, luxury, staff, location, decor, Judy everything. I have stayed at other locations for same or greater price and not come anywhere near to this level of luxury.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your exceedingly wonderful review of our hotel. We are thrilled to be recognized by you as standing out in every category for service, staff, location, and décor. We greatly appreciate your business and look forward to your next visit.

"Nice stay outside Grand Canyon"

3
Dan F, San Mateo, California 21/09/2021

Nice people, pretty grounds, well maintained pet friendly room. However, pet friendly rooms appear to be their oldest so the decor, the bed, the pillows are all old, tired and the room has a musty smell. Without a dog the rooms were significantly more modern. Room size is generous. Surprisingly, breakfast is for pay and despite Covid — a buffet (with optional menu ordering and long wait time to be served).

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know what you liked about our staff, grounds, and rooms. We appreciate you mentioning what needed to be brought to our attention about the room you were first in; our pet rooms are undergoing renovation, and we work hard to ensure cleanliness maintains top billing and priority during these unique times. We hope you will come back to see us again to enjoy our products and services when you are next in town.

"Great place to stay!"

5
Kerwil2021, Pinetop-Lakeside, Arizona 20/09/2021

Conveniently located within a very short distance to the Grand Canyon entrance. Large pet friendly rooms, which are more like apartments. Grassy areas right outside the rooms for the pets. This was a wonderful experience and affordably priced. Room service has been modified due to Covid, however they were available to meet any requests.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your feedback and for staying with us. You've done well in describing our accommodations! Conveniently located to the National Park, we offer spacious rooms with ample play space for your furry friends, and our staff is eager to assist in any way we can. We look forward to your next visit!

"Ok stay, Best Western Grand Canyon"

3
User 16/09/2021

Spent 2 nights here. Our room was adequate, small but everything worked and was clean. AC was noisy as others have said. We were in building 3000 which was older so should have asked for newer building. We did make a request to housekeeping which was never met. Proximity to Grand Canyon was great. Food in the area is mediocre. Might stay here again but would probably check out other hotels too.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and recognizing how perfect our location is! We know you have many choices, and we are working hard to earn your business. We have several different room types to choose from and a staff who is eager to help you find the right fit at the right price! We are sorry to hear about the lack of attention given to the AC noise and the request you gave to our Housekeeping Team. It is our pleasure to assist you when you need something and when anything fails in the room, and we hope we will have another chance to serve you again in the future.

"Biking Grand Canyon and Best Western Premier"

5
User 16/09/2021

I highly recommend staying here. I traveled alone and after spending the days at the GC this was the perfect place to come back to relax and enjoy the beautiful weather and swimming pools. I highly recommend staying here.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much you enjoyed your getaway. It was a pleasure to meet you and we look forward to your next visit! We appreciate your recommendation and wish you safe travels until we meet again.

"Reservations and desk staff need retraining. They charged us twice two separate cards told to deal with it."

1
User 11/09/2021

Rude desk staff. We travel a lot and stay at hotels often. When I book a room over the phone I use our "safety" card and switch to another for check out. We have never been charged on both cards before. One was charged more than the other. I called to talk to a manager. The manager was not there so I was passed to reservations where I was yelled at and was told that's what they do and to deal with it or call the bank...on a holiday weekend. She said I should take some time to call around to other hotels because they all charge both cards when you change your preferred payment. We have stayed at 5 hotels this year alone, high end and mid range. We've driven/moved cross country three times having to stay at hotels and have always secured one card changed another and have never had that happen. The guy at the desk even asked if we wanted to use the payment on file. I thanked him for asking and gave him the payment we wanted to use. We were charged twice one higher than the other. When you screw up take responsibility and we'd understand. They need to be retrained with the system and to handle customers. I've worked years in customer service on the phone and in person and would not have talked to anyone like that. The way the situation was handled was a big fail. The restaurant was empty but someone came in and they smashed them right next to us. If I were to get up from my chair I would have been in their space. We ordered pre cooked food and waited way too long. The prime rib had no flavor and was reheated. My husband's salad did not have 6oz of meat and our kids macaroni and cheese was over reheated. That was not a $100 meal. The room was somewhat clean. The A/C wasn't cooling and made a rattle noise but it wasn't terrible. The water pressure in the shower was terrible. The pillows go flat to very thin. We asked for a few more pillows and they were very lumpy and hard. The floors were very dirty.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review here; fortunately, we are able to connect with you privately so we can further discuss your unique and confidential billing experience, as you have also shared your comments elsewhere with us in a manner that allows us to connect more directly with you. Readers of these reviews can benefit by hearing about your experiences, and we want you and our future guests to know we will always work hard to ensure you are satisfied with your stay, even after you have checked out. We look forward to continuing to work closely with you. We regret that your experience was so disappointing, and that you did not receive the care and support when you needed it the most. It is our pleasure to assist you in a more personalized manner.

"Well maintained and close to the Grand Canyon"

4
User 08/09/2021

I didn't read any of the reviews before staying here I just liked that it was close to the Grand Canyon. I think it took us 10 minutes to get there (driving). The property is really clean and large. I traveled with my dog. They have plenty of places to walk your dog on the property which is great! The rooms are really dated there was a stain on the carpet of the room I stayed in. I'm assuming that's because it was the pet friendly section but a little off putting to be honest. I'm pretty easily satisfied so I have no complaints everyone was great!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and taking time to share your review. Your feedback helps others make confident decisions about staying with us, so we want to let you know we appreciate you bringing the carpet to our attention. We inspect rooms daily, and apologize for having missed the opportunity to address the stain prior to your arrival. We are in the process of refreshing the flooring, and will complete the project in the upcoming months. We hope you will think of us again when you are next in the area, as our location is so convenient. We wish you safe travels until we meet again.

"Grand Canyon getaway"

5
User 08/09/2021

Great location with awesome scenery. Even had a herd of elk walk through the parking lot when we first arrived. The room was excellent and the bed was one of the most comfortable we have slept in at a hotel.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It must have been incredible to see such beauty for the first time; the elk are magnificent! It was our pleasure to provide you with the comfortable night's sleep you hoped for! We hope you will come back to see us again soon when you are next in the area. We wish you safe travels until then.

"A Grand Stay Near The Grand Canyon"

5
LetsJustWander, Boston, Massachusetts 05/09/2021

I was nervous about this hotel because the reviews seemed mixed, with some mentions of outdated rooms. But perhaps owing to luck of the draw (we were in the 7000 building if that helps), that was not our experience at all. The room was modern, clean, and super spacious. And the amenities were awesome. It about blew our kids' minds when they saw both an indoor pool and an outdoor pool. And we enjoyed a spare hour in the fun center with some bowling. The hotel has easy access into The National Park and is centrally located in Tusayan (although it is hard not to be centrally located in such a tiny town). The staff was friendly and helpful. Perhaps the highlight for us was seeing elk roam through the hotel grounds at sunset as we enjoyed dinner by the pool.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. With both rustic and contemporary décor to choose from, we are certain we have a room that suits each type of traveler, and we are happy to hear you enjoyed the 7000 building. Beauty is all around us, from the elk you saw roaming the grounds to the crystal blue waters of our indoor and outdoor pools. Our convenient location is a guest favorite, as is our Fun Center. With a focus on cleanliness and friendliness, our staff is eager to welcome visitors like you to such a wonderful destination. We will continue to work hard to ensure all of our guests receive superior care and we look forward to your next visit.

"Great Grand Canyon Hotel"

5
judysw2021, Maplewood, New Jersey 29/08/2021

Hotel was so convenient for going to the Grand Canyon. We stayed in the new section of the hotel which was very nice. The pool is great! Only complaint from my son was the TV's remote control was bad.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are happy to be part of your travels, and we know we have some work to do in order to exceed your expectations. We apologize for letting you down with regard to the little details that we overlooked that make a big difference. Having a bad remote control is no way to enjoy watching or using the television! We will be sure to use your son's comments in an effort to improve the quality of the products and services we provide. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"GC TRIP"

3
User 29/08/2021

Overall prices of everything was very high. We were there for 2 nights as a family of 2, so we had 2 separate rooms. The sink had a crack, AC was constantly running with no auto option in one room. The other room AC was not running. Gift shop didn't have credit card machine so everything was charged to our rooms and for the same reason we were out of returning operations. They didn't say there is an 20% coupon for gift shop and i just happen to ask I never knew and if you find out about the coupon after you shopped is too late and they don't give you discount. We didn't get any room service. I understand they want to be green but we didn't get any new coffee amenities for the next day and there was no drinking water in the room either to make coffee. Other guest we meet during our stay mentioned the refrigerator doesn't even fit inside the cabinet and the cabinet door had to stay open So overall very pricey, I think they should at least include breakfast to the package

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your review here and in your satisfaction survey. We are so sorry about what you experienced. We have replied to you privately in order to provide you with the personalized attention you deserve. We look forward to continuing to be of service to you and thank you again for taking the time to connect with us.

"Great Best Western with lots of ammenities!"

5
User 21/08/2021

Overall a phenomenal best western worth the price, especially considering how close you are to the national parks. Multiple pools/Jacuzzis, super friendly staff, and multiple restaurants. Easy walking distance to the local shops.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like our location was perfect for you, allowing you to make the most of your vacation! Our friendly staff look forward to your next visit!

"Not a "premier" hotel"

3
CharleyandMe, Orange, California 19/08/2021

My family of five (9, 12, 15 years old) + Golden Retriever dog (quiet and gentle) stayed at this hotel for two nights and were disappointed that it did not live up to its name of being a Best Western Premier. The was the first stop of our road trip that included staying at Best Western Plus's in Bryce, Page, and Zion; and this was the worst of all " four Best Westerns. With the "Premier" name, I thought this would be the best hotel of our road trip. PROS: Welcome bag with two water bottles and snacks given at check-in to BW Rewards members. Beautiful outside landscaping. Convenient location for Grand Canyon visitors. Indoor and outdoor pool. A small family center that closed at 9PM but had enough to entertain the kids until we were kicked out so they could close. CONS: The family center closed too early. 9PM is early considering families go there to play after spending the day at the Grand Canyon. Since I didn't see the other rooms in the hotel, I can only speak for the room we were given, but...The furniture and decor were old and outdated. It felt like we were staying in a motel. There was a clear distinction between the old and new buildings, and I'm guessing the dog friendly rooms are the old ones. But for the price we paid, this room's quality was 3 out of 5. The worst part of the trip happened on our last day when we were woken by a barking dog in a nearby room which lasted for an hour. The front desk was informed at 7am. At checkout (10am), she offered comping breakfast. Kind of late for free breakfast after we're checked out of our room with the dog and kids in the car and ready to drive to our next location. Also at checkout, I asked for an itemized statement and was informed that none was available. She said it would be emailed to me, and it never happened. While on my road trip, I had to find time to call the hotel and speak to a manager to ensure I was charged correctly for the room. (I'd like to mention that the other three Best Westerns we stayed at provided an itemized statement at checkout.) So would we stay at this place again? Maybe, if there is better customer service that includes the comped breakfast we didn't receive, better quality rooms, and a better price. After commenting about the barking dog in Best Western's company review, a social media ambassador reached out to me to offer a 25% discount to stay at this hotel again. The discount isn't worth a second stay. I don't think I'd go again even if the stay were free.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. Not only have you taken the time to share your thoughts with us on our brand survey, you have given us further feedback here that helps us understand more about what happened; further, you have let us know how our outreach during and after your stay have been received. What we appreciate most is that you have opened the lines of communication and let us know we still have work to do in order to gain back your trust. As a Best Western Rewards Member, one who is elite and among our most valued guests, you provide feedback that is an insightful and experienced indicator of how we can improve. We know you want what is best for us as a brand so we can continue to serve best you and our future guests. Closing the Fun Center early impacted your ability to enjoy your stay when it mattered most, and we must take into consideration peak times and how to help our guests make the most of their time with us. Arcades, bowling, pizza, and good company are wonderful amenities, but Grand Canyon National Park is where our guests spend most of their daylight hours, and after dinner you want to have a good time in our Fun Center. "Closed too early" is feedback we need to hear. And when you retire to your room, it should be one that you take great pleasure to relax in. With so many different room types and buildings as you noted, it will be our pleasure to recommend a less rustic room type for you in the future, perhaps in our 7000 wing which boasts a more modern decor. You did say maybe you would be back, and we are truly hopeful you will reconsider and allow us another chance to provide exactly what you are looking for. Personalized attention to your next reservation will allow us to tailor your experience based on what you have mentioned, as better service for you is defined by an included breakfast, a different room type, and an overall better value. Certainly all of these products and services should be provided without having to make special considerations, and we understand we let you down. We've noted how we can improve our responsiveness to our guests when disruptions and noise occur, how we can offer better service resolution and recovery that is more aligned with what will benefit you, and how we can work harder to ensure our guests receive the peace of mind they need regarding their billing. We will continue to work hard to earn back your business, and we hope you will continue to allow us to be of service to you in the future.

"Near the entrance to the Grand Canyon National Park"

3
User 11/08/2021

The room was clean but had a really old interior. It is very close to the entrance of Grand Canyon national park. Can recommend if you only need a place to stay at night. We had a no-show for the first night, due to heavy winter conditions at our arrival in mid Novembre. The staff was friendly also.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much you enjoyed the convenience of our location. With so many different room types for you to choose from, we know we can offer a decor that will best suit your needs in the future. We are glad you were able to come back to visit with us, and we look forward to your next stay!

"The "Squire" Should Retire!"

1
DKeith H, Phoenix, Arizona 09/08/2021

We booked this trip through Best Western because of a previous very positive and memorable experience. We arrived at 3:00 Pm 7/25/2021 after being in Bryce, Kolob, and Zion Canyons. Being 25 year Arizona residents we only planned a short Grand Canyon tour having been there many times before Arriving at the main entrance our first impression was "are they even open?" The glass front doors were very dirty, there was no signage directing us as to where to go, and it looked as if it might be closed. Arriving at the front desk, we were told that we had not contacted them about an early arrival - which we had done via their web-site earlier that day. We were so disappointed that we immediately wanted to cancel and go elsewhere - the front desk clerk informed us that "we could not cancel because we booked through a travel agent." Which, of course, we did not. The clerk was very curt and said:"I am not taking off my mask." -- we had not asked her to. We were willing to accept the fact that most of the dining venues were either closed or on limited schedules, probably as a needed action to COVID-19's impact (not enough staff, etc.) Overall, this property has the appearance of maintenance neglect. Such as: Wooden trim over the front desk was peeling off, the Lobby was dark and uninviting, there was no luggage assistance and were told that we "might" find luggage carts near the elevators (our room was in another building, #3000.) When we got into our room on the second floor we immediately noted that the room had not been updated: old decor, limited electrical outlets, no extra plugs/wiring for electronics, Wi-Fi, etc. Even the weather stripping on the window screens was peeling off with no apparent attempt to remove or repair! TIRED is the best way to descibe the room and the entire property. When we inquired about Dining Room availability the same front desk clerk's response was: "Make a reservation in the Gift Shop" with no attempt to assist. This used to be a proud property. Today we cannot recommend it to anyone. Please note, these are NOT COVID-19 driven comments - we understand and accept those things The employee at the front desk was definitely not "hospitality-oriented." The overall property does not reflect "Best Western Premium" expected quality. As a final comment, upon departure we spoke with a concerned employee about our experience. The response was: "Write a review to Trip Advisor. That's the only thing that will get management's attention."

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. Both Arizona residents and those new to the state have a chance to visit many outstanding National Parks, and lodging can be difficult to find along these long and winding desert roads. Fortunately, you were familiar with our products and services, and you knew exactly where to go, and you booked again with us because of a previous positive and memorable experience. Although once you arrived, we were not as you remembered. You were greeted instead by a lobby that presented itself as shuttered, staff who were unfazed by your return, and a number of condition and cleanliness opportunities. Not as you recalled, and certainly not as we are typically described. The final comments you left with are very hard for us to hear; our leadership team takes great pride in being available to our guests, now more than ever. We sincerely and deeply regret your experience was not as positive as before, and was instead memorable this time for all the wrong reasons. We assure you we are better than this, as you know, and we will continue to work harder to ensure our guests receive superior care each and every time on each and every visit. We hope you will reconsider staying with us again, and we wish you safe travels until then.

"Terrible front desk staff"

3
Peggy B, EAST EARL 07/08/2021

check in was awful .... I think her name was Gloria. She did not explain anything to us and did not give me my diamond bag or tell me we had free breakfast. When I complained the other girl apologized for her.... the next morning the other desk clerk that was there gave me the bag.....

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We appreciate your comments about our staff service and we understand the significance of failing to recognize your Elite Diamond Status. We regret that this was your experience, and we will continue to work harder to ensure you know how much we value your business.

"Good hotel, great location"

3
nstojov, Michigan 06/08/2021

Don't go for a standard room like we did. As soon as we checked in and got to our room, we asked for a deluxe room. This hotel has several buildings and I didn't like the building we ended up in with our standard reservation. It was very dark and dingy and there were moths everywhere (we were warned about the moth issue). We decided to ask for a deluxe as that is what the other family in our party went with and it was it a much better, brighter, cleaner feeling room/building. The hotel is in a great location for the general store and entrance to the park. When we weren't hiking/biking we were at the indoor or outdoor pool. the food options were limited..guessing to covid, but we were able to get breakfast in the morning (be patient with service) and pizza at night (good pizza but expensive). I probably would stay here again, but I have my eye on the hotel across the street. My biggest dissapointment was that my family paid $300 more than the family we were with..for the same type of room. I contacted the hotel, but never heard back.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve. We typically hear such positive feedback about our products and services, and we are so sorry to hear this was not what you experienced overall. We know we have a spectacular location, and we take great pride in our mission to lead the industry in superior care as so many guests like you pass through our doors of whom we want to impress. We fail to meet that expectation when we overlook the details that matter most to you, and we hope it is not too late to be of service to you with regard to your billing discrepancy. We hope you will consider giving us another chance so we can earn your business without any doubt!

"Best western to the rescue during a monsoon."

5
User 02/08/2021

We got caught in a monsoon in the GC. I quickly did a search for hotels and BW had a room that was pet friendly. They also got us an extra cot to sleep in. Unfortunaly the change machine and a few machines where out of order and front desk did not help with any type of change. Overall great place to stay!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you choosing to stay with us during your recent visit. The monsoons have been quite severe this season, and we were happy to provide you with the comfort you needed during a stressful time. We appreciate you letting us know what you liked and how we can improve, and we look forward to your next visit!

"6000 mile motorcycle trip"

5
darylzanet, London, Kentucky 02/08/2021

Out of all the motels we stayed on our trip of 6000 miles the Best Western Premier at the Grand Canyon was the most pleasant. I would definitely recommend this Hotel to anyone planning a trip to the Canyon

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a positive review! We are honored to have been ranked so highly on your list during your travels, and we look forward to your next visit!

"Room smelled of dog urine"

2
ptownpam, Prescott Valley, Arizona 02/08/2021

If you are traveling with a pet maybe this is the right place for you. If you expect your assigned room to smell fresh and clean, not so much. If you do stay here and don't have pets best to ask ahead of time if your room is a pet-friendly room before you book your reservation.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review about our award-winning hotel. We greatly appreciate your comments; no matter how our hotel ranks in terms of our service, our condition cannot be compromised. We value this feedback and apologize for the disappointment you experienced with regard to the condition of your room. It is embarrassing to hear, as our inspectors do not typically overlook something like this. We are so sorry we failed to provide you with a room that is up to standard, and we assure you this will be remedied. It is always our pleasure to provide you with alternative accommodations or to provide service when you need us. We hope you will consider staying with us again so we can have another chance to provide you with superior care.

"Dissapointed"

2
User 02/08/2021

We took a family trip to the Grand Canyon. Personable staff, but understaffed. Tried to get replacement coffee pods; didn't arrive until 10:15 pm. Nice amenities, but the rooms did not have adequate air conditioning. My son and grandson had to move to a lesser room with a window air conditioner. Excessively priced for the quality of our accommodations. Over $600 for 2 nights for 1 room.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve, especially as we have made modifications due to the pandemic and are further feeling the impacts of the national labor shortage. We typically hear such positive feedback about our products and services, and we are so sorry to hear this was not what you experienced. We hope you will consider giving us another chance so we can try to win back your trust in the future.

"Very comfortable and plenty to do"

5
User 31/07/2021

Everything was very clean it was a nice break from camping getting to use the showers, hot tub, playing in the arcade, all of the staff was friendly and helpful there are plenty options for food around the area including the hotel the beds were so clean and comfortable didn't want to leave them^_^

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing our hotel for your recent getaway! It sounds like you had a wonderful time, and we appreciate you letting us know you enjoyed your stay. We look forward to seeing you again soon!

"Nice BW very close to Grand Canyon South Rim"

4
Iluvagoodbeach, Dallas, Texas 27/07/2021

We were on a family road trip and the Grand Canyon was the last leg of the trip. After reading other reviews, I called and asked if we were on the "new" side and we were. Booked a 2 queen bed, oversized room for me, my hubby, and our 20 yr old. The room was nice and the size was great. Plenty of space. Nice bathrooms. The young man working the front desk at check-in was very nice. He recommended a few places to eat(no great food in the area and it's all expensive). The hotel is about 6 minutes from the Grand Canyon South Rim, which was awesome. I rated it 4 stars, but would think twice about staying again for what may be the weirdest reason ever. The bathroom shower. :( So, the design was weird. There is no door to the shower. You walk into the bathroom and BAM! You're going to see whoever is showering. The bathroom door is right when you walk into the hotel room. It has the "clouded" glass. So you'll be able to see the silhouette of whoever is in the shower. Then the shower water (and soap if you're messy) is going to get all over the bathroom entrance floor no matter what you do(because there is no door). We put a towel down and it was soaking wet after the shower. The ventilation was also pretty bad. After your shower, any and everything you have in the bathroom will be wet/damp. I know that's a weird inconvenience but if we'd stayed longer than the 2 nights, it would have definitely been a nuisance. All in all though, the new side was nice.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know what you liked and how we can improve your future experiences. Our guests love our convenient location, ample amenities, and friendly service. The 7000 wing is our newest section, and boasts a more modern design while still offering all the features and benefits found in our other rooms. The shower design was borrowed from our European hotels, and we understand you would prefer a more traditional design; you also shared some additional concerns about how the water is dispersed through the room and how the design impacted other aspects of your experience, and we appreciate you bringing this to our attention. We will look into why this room produced this effect to see what we can do to make it better next time. We apologize for any inconvenience and hope you will come back to see us again soon.

"Bad costumer service"

1
Curiosity06866720475, Minnesota 27/07/2021

My family and I stayed at the best western for 1 night. We had to leave early morning for Vegas but when we arrived in Vegas, we noticed something missing. Unfortunately, my son left his electrical toothbrush (Oral-B) at the hotel. We would've loved to receive the toothbrush so we reached out the hotel. We called front desk and they redirected us to fill out a form before further conversation. After doing so, we also called house keeping more than once. However, with each call, they didn't pick up. So we decided to let time pass and maybe we will find results later on. After 2 days had passed, we heard nothing from the hotel about any of our issues. With that, I would have to give a low rating because of their lack of communication. At the time that I am typing this up, a full week has passed and still no word. My assumption is leading me to think that the toothbrush was either stolen or thrown away.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I am sorry to hear about your missing item. We know you only travel with your favorite things and it is very troublesome and inconvenient when you leave an item behind. We appreciate you calling us quickly so we could open up an inquiry right away. We do process lost and found electronically through the use of the website, chargerback.com. We do this so that you can have access to the Lost and Found Log at our property from the comfort of your home. Our team communicates directly and in real-time within the platform, allowing you to access your information at an hour of the day from the convenience of your phone or laptop. It seems our efforts to make communication effective did not produce the intended results, as nothing can replace a person touch. On behalf of our entire team, I would like to again apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Not worth the money"

1
cindyhobbs13, Woodstock, Georgia 25/07/2021

Breakfast is NOT included as it was in all other Best Western Hotels we stayed in during our trip. Instead, you must pay nearly $20 per person to eat at the hotel. The food was good but definitely not $20 a plate good. The key cards we received wouldn' t open all the doors and after getting locked in the laundry room and calling the front desk(thankfully I had my phone with me) I was told someone would come to help. Nearly 30 minutes later someone brought us new key cards. The bathroom was not clean. There were no handrails to get in and out of the enormous tub. The shower curtain was dirt stained at the bottom. We were happy to LEAVE this place.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you bringing these concerns to our attention, and we are so grateful to have the chance to work with you more closely regarding your experience. Your unique situation is uncommon, and it deserves our personal attention. We look forward to continuing our dialogue more privately in order to provide you with the best care possible.

"Beautiful Property - but No Free Breakfast"

5
Cindy R, Tucson, Arizona 22/07/2021

Because my travel partner and I were in town to experience the Grand Canyon, we didn't spend too much time on the hotel property, but from what we could tell - it is beautiful. There are two large swimming pools and spas, one each both indoors and out of doors; a restaurant, bar/lounge, and so much more. I wish we could have been there longer to enjoy it all. Generally speaking the hotel is clean and well maintained. It isn't your top of the line, luxury with state-of-the-art amenities, but it is nice and accommodating. My only "complaint" (and really, it isn't really a complaint) is that the room did not come with complementary breakfast as I expected it to. This wasn't really an issue as much as it was a surprised since I sort of thought that was part of the BW brand. Don't be surprised like me!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We greatly appreciate your comments about breakfast, as it must have come as a surprise to you; we appreciate you bringing this to our attention. Please allow us to apologize for failing to provide you with the amenities you would like to have included in the price. We know value and brand consistency are important, and we can find a way to better communicate about our rates that include breakfast. When we included breakfast in the past, guests mentioned they would not like to be charge for a service they didn't use. We have, as a result, moved to providing guests with an option since each Best Western is independently owned and operated. We will continue to strive to find a way to provide the value all of our guests are looking for, and we appreciate you letting us know how our decisions have impacted your stay. We hope you will stay with us again.

"Gross, out dated, overpriced!"

1
User 21/07/2021

Website shows new updated rooms in a separate building. The room we were given was disgusting. Asked to be moved charged an additional $60 when already paying over $200. Absolutely not worth staying! Restaurant, bar and game room outdated with a stale smell.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review about your unique experience. We often hear such positive feedback about our products and services, and we apologize this was not the case for you. Your comments deserve personal attention and a formal apology. I hope to connect with you privately so we can address your concerns further. We appreciate that you share your feedback. Future guests can benefit from the information you provide, and in your case it is important that we reiterate we are here for our guests even after you have checked out of our hotel . When we fail to meet your expectations, we want to make it right.

"Travelers beware"

2
User 19/07/2021

There is no wifi available in the rooms, and our room had a terrible musty odor. The room was actually larger than most hotel rooms, but that doesn't make up for the lack of amenities. The room is not cleaned during your stay, but they will bring towels if requested. of course blaming it on C O V I D. The helicopters fly low over the hotel so that impacted our sleep. Over priced because of the location because they can.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for sharing your review and letting us know how much you enjoyed the spaciousness of your room. It's nice to be able to unwind and spread out in your room. We understand it can be frustrating when utilities fail; there were several occasions of WIFI connectivity failing the area, and it can have an impact on you just like it does when you are at home. Even though you are on vacation, WIFI or power outages still make for an unpleasant experience, and we apologize this happened while you were visiting the area. Millions of visitors enjoy scenic air tours over the Grand Canyon, and our guests love how conveniently located we are to the intimate airport from which the tours take flight. The noise can be off-putting for some, and we apologize this was the case for you. Cleanliness is more important to us now, more than ever, so we regret there was a musty odor in your room. When we service the rooms in between guests, we note any odors and mitigate them before your arrival. It's our pleasure to provide you with towels and other amenities as you need them, and we are limiting our access to guest rooms as per our brand and local guidelines surrounding public health. We know travel looks different right now, and we look forward with you to the day when the pandemic will no longer be part of our reality. We hope you will consider staying with us again so we can have another chance to visit with you and exceed your expectations.

"Great hotel near South Rim Grand Canyon"

5
User 19/07/2021

Awesome family hotel. Great outdoor and indoor pools (2). Game room, bowling lanes and lounge on lower level of main building; super fun for families! Main lobby was updated and very nice. Staff was courteous. Some rooms need updated; we had an older update room but still was very clean and nice.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how much you enjoyed our products and services, you are helping us deliver a superior experience for you and other guests in the future. We are thrilled to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"Profile needs updated"

4
User 12/07/2021

The hotel itself and its grounds were very clean and nice. My interaction with staff was pleasent and nice. I have no complaints on any of the above. My only problem was that we looked and booked our whole trip to include free breakfast. I went to the front desk and asked and was told that they no longer offer the breakfast bu tthat we could buy breakfast. My husband looked up his reservation and the web page and they both still stated free breakfast. You need to update that.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are happy to have been part of your travels, and your satisfaction is very important to us. By letting us know our website and/or profile needs to be updated, you are helping us to provide a superior experience to you and our future guests. We will look into what information needs updating, as all we can find at this time is that our location offers a la carte options for breakfast. It would be our pleasure to correct any misinformation when we know where to go to correct it, and we will continue to look for where the updating needs to take place. Thank you again for bringing this to our attention and reminding guests about all the dining options available to them. We apologize for the confusion and hope we will have a chance to continue to serve you better regarding this experience.

"Scam"

1
User 09/07/2021

2 days ago We reserved this hotel for two nights for 2 rooms for July 6th and 7th. We checked in about 8:30 pm, the receptionist “Cheyenne” was very rude and unhelpful. It was a hot day with temperature of about 104-122 degree F all day. One of the room had non functioning air conditioning. We called the front desk several times. No one answered. Finally we went to the front desk ourselves and talked to this lady who sent someone. The gentleman came and did something and the ac started working again. However within 10 min it stopped working again. We called the front desk several times and finally it was answered and the lady refused to do anything. She offered $30 discount for staying in a non ac room after we had paid around $970 for our stay. She refused to give me the number for her manager and refused to transfer us to another room. Refused to tell us at what time her manager will be available. This is a pure scam.

"Spacious comfortable lodging"

5
Luke8842, Berkeley, California 08/07/2021

We stayed 5 nights, got a free upgrade. Spacious rooms with table, chairs, room to lay out equipment for hikes. Two chest drawers, also large closet. Good bathrooms and showers. Climate control worked well.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are thrilled to hear you enjoyed your stay. It sounds like we were able to provide you with everything you needed to help you make the most of your visit. We look forward to seeing you again soon!

"No AC"

2
User 04/07/2021

AC was not working in our room - should have known that something was wrong when many rooms on our floor had their doors open. We opened the window but someone was smoking weed outside! When we called the front desk, we were offered a fan but not a room change. When the pot smoking was mentioned, both people at the front desk knew who was doing it - employees! and went to address the smoking issue. AC was not repaired that night. A light bulb was also burnt out above the bed and the remote control was missing a battery. The least the hotel could do is offer a refund for a hot, uncomfortable night. Would not recommend this property. Glad we only had to suffer thru one night.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and bringing these details to our attention. We have been working hard to replace malfunctioning chillers so that our guests will be as comfortable as possible during the heat waves we are experiencing, and in most cases we are able to meet the needs our guests have by promptly addressing any room that reports their air conditioner has not properly responded to our replacement repairs. While it is generally customary, even before the pandemic, for housekeeping to prop open the doors of vacant rooms, we can understand it was puzzling for you to find doors open. We do this to maximize air circulation primarily. Our property is a smoke-free facility, as well as are we a drug-free employer, so we are as surprised as you to hear of the concerns you and the Front Desk agents discovered, and we will immediately follow-up on what you have brought to our attention. It sounds like we were able to offer you compensation regarding what happened, but we know it's hard to earn you trust back once we have lost it. We will continue to work hard to ensure our guests receive superior care, and we hope we will have another chance in the future to exceed your expectations.

"Great choice"

4
bratchildme, Salt Lake City, Utah 03/07/2021

We stayed two nights and it was nice. The front desk was able to upgrade us which was a big plus. Only issue, the a/c could not be set below 65 degrees and in the middle of the night it got too hot & we had to bring in our own fans. Other issue was the shower/tub. Had grab bars but too hard to climb in and get out for a shower and no bath mat for inside the tub, too slippery. Overall, would stay again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing with us what you liked and how we can improve the effectiveness of the AC. We also hear your feedback about the grab bars and bath mat. We understand tending to these details can make for a more enjoyable experience in the future, and we apologize for the inconvenience you were caused. We look forward to your next visit, and we assure you we will provide you with the superior care we are best known for and that you expect when you stay with us.

"Family trip to the Grand Canyon"

4
User 30/06/2021

To begin with the location of this resort is perfect as it is only minutes from the entrance to the Grand Canyon and is in walking distance of all the shops and restaurants. The common areas like the pool, hot tub, etc were all very nice and we enjoyed them. With respect to the rooms it was a different story. The first building we were placed in was so outdated and had the worst odor. Upon complaining to the front desk we were moved to a newer building and the room was gorgeous. The resort of course charged us an additional $45 a night on top of the original $300+ per night. The breakfast service was good however the dinner options were totally overpriced and underwhelming.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
We appreciate your business, and we should take every opportunity to show you that. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand an elevated experience is important to you, and we will continue to work hard to ensure our guests feel satisfied with every aspect of their premier stay, including the price. That means ensuring the smallest detail is tended to. We apologize for any inconvenience we caused, and we hope you will come back and see us again soon.

"Beautiful and easy access to GCNP"

4
343danq, Springfield, Missouri 30/06/2021

Close and convenient to the Grand Canyon as well as local stores & gas stations. The wildlife in the area was amazing! We saw 2 bull elk lying on the grass in front of the hotel. The pool & hot tub area is super nice and a great way to relax after a day of hiking. I dont think we could have made it to see the sunrise at the canyon if we had stayed any further away.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you enjoyed your stay, and especially love hearing about how you were able to enjoy the sunrise as a result of our convenient location. It's a once-in-a-lifetime experience, and we are happy to hear we were able to help you make the most of your visit. We look forward to seeing you again soon.

"Outdated"

2
User 30/06/2021

The hotel is outdated and feels dirty. No attention to details when they cleaned, old stinky carpet, old furnishings. The bed was comfy, it worked for what we needed, sleep. It is in a great location and easy to get to Grand Canyon entrance.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We understand you are looking forward to a more modern design and a feeling of better cleanliness throughout the property. By lacking attention to detail, carpets can show wear and present an odor, and that's within our control to correct. We apologize for letting you down, and we will work harder to ensure the public areas are as comfortable as your room was. We hope you will give us another chance to provide you with superior care on another visit.

"Disappointing Experience"

3
User 29/06/2021

We stayed at this "premier' property this past weekend and even though we'd read the reviews and knew that our options were limited in Tusayan, we were disappointed by the property and staff. The worst offense was the air conditioner in our room was not functioning correctly. At times is was freezing cold and others (during the night when trying to sleep) it was pumping hot air out. We called maintenance and they sent three techs to work on the equipment. They spent 20 minutes working on the unit and indicated that the unit had 'frozen' at some point in time. We thought that they'd therefore fixed the issue but again the 2nd night the hot air came pouring out. We ended up turning it off but that made for a difficult night sleeping experience. Other issues included the dirty, dark & dreary hallways. Yes, the ground floor gets a lot of traffic but cleaning the carpets goes a long way. So does sufficient lighting. We also asked the front desk about some scary looking bees out front when we arrived. We were told that they were beetles and implied that they were harmless. Fortunately, we have a relative that is an entomologist so we sent pictures. Guess what, the 'beetles' are actually wasps and commonly known as tarantula wasps or tarantula hawks and are very 'ferocious if pestered'. The bad information by the front desk could result in someone getting stung. Lastly, we knew from previous reviews that the food service was slow. We were okay with that but we didn't understand why the drinks we ordered took about 20 minutes to arrive. The waiter was very understanding and promised to look into it for us. We were seated very close to the bar and could see and hear the bartender very well. It sounded to us like the bartender was more interested in entertaining the customers sitting at the bar with all his stories than completing the drink orders. Staffing must have been an issue too because we saw him serving food to tables near the bar, too, before we received our drinks. Please note that our waiter came to our rescue and he got the drinks to us pretty quickly when we brought it to his attention. In addition, we were given a discount on our dinner to offset the inconvenience. We appreciate him going above and beyond for us. However, it wouldn't have been necessary if the bartender focused on all his customers. Please understand that our constructive input is meant to help management and staff to know what is important from your customers.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a thoughtful review. We know you want what's best for us and for future guests, and we appreciate you taking the time to let us know about the disappointment you experienced with our property and our staff. It's not the way we want to be remembered, but it's necessary to hear in order to improve. It sounds like we started off with a lack of comfort in the room, and with as hot as it has been in Northern Arizona, it must have been very unsettling to have found your room in that condition. I can't sleep when the temperature if off in any room, and I can understand how much this could have impacted your ability to rest. Further, you can't make the most of your time when we are in the room trying to fix something that should be in working order. While you were seeking enjoyment throughout the rest of the hotel, the ambiance of our lighting and the condition of the carpet was not very inviting, and what you experienced regarding the wasps is terribly startling; we can't thank you enough for bringing this to our attention as we should have been more attentive to your concern - while there may have been the beetles out there as we described, there were also clearly the wasps as you described. Assumption doesn't turn out well for anyone, and we could have done better to respond. We appreciate your understanding about the inefficiencies in our food and beverage outlets, and we further appreciate you letting us know what steps we could have taken to provide a bit more efficiency with regard to what we could control. We apologize for failing to tend to the details that could have made your stay a more enjoyable one, and we thank you again for bringing these concerns to our attention. We will be a better place for future visitors as a result of your feedback, and we hope you will give us another chance once dat to provide you with the superior care we are better known for.

"STAY FAR AWAY!"

1
User 28/06/2021

We were greeted by a room with the door left ajar and dirty towels strewn on the floor. Disgusting, particularly during Covid! When we alerted the hotel staff, they were extremely rude and the manager had a lot of attitude. Needless to say we left.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like you were given a room in which the cleaning process was not complete. I am sure that was a startling experience and was further compounded by a lack of care shown by our manager. We sincerely apologize that this interaction caused you to seek alternative accommodations. It is our pleasure to work closely with our guests to provide a solution when something doesn't meet your expectations, and we hope to have another chance in the future to show you we value your business. Please reconsider giving us another chance; we know we are better than this and we hope we have another opportunity to show you.

"This hotel is NOT premier"

3
JustinCT123, Lancaster, Pennsylvania 24/06/2021

I knew this hotel was not going to be “premier” when I booked based on reviews and pictures. You are not exactly glutton for choice for great lodging options around the Grand Canyon. This was actually cheaper, and better reviewed, than some of the other options, so I booked anyway. It bears repeating...this property is NOT premier and should not be labeled as such. The lobby, restaurant, and room were dated. The room had some décor and fixtures that looked like throwbacks to the 70s or 80s. The bathtub fixtures were so old I had to call the front desk so they could tell me how to turn the showerhead on. The toilet does not have a strong flush. The restaurant is expensive with very mediocre food. The cost to stay here was very overpriced, although similar to other lodging options around the Grand Canyon. With this being said, the hotel was clean and perfectly adequate for a place to sleep. The most positive thing was the staff. Everyone who I dealt with, from the front desk to our waitress Haley, was pleasant. There was an issue with something in the room not working and they sent someone immediately to fix it. Overall, an expensive stay in a dated (although clean) hotel. With the premier label, and prices they are charging, the hotel needs to be completely renovated.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your feedback is so helpful as it provides valuable information guests seek when are researching about our location and our property. We appreciate you letting us know how accommodating you found our staff to be. We know it's our people who make the difference! And in these times, we so too appreciate you letting us know you found our facility to be clean! We are conveniently located to the Grand Canyon National Park South Rim entrance, and we have been happily greeting visitors for decades. Most of our rooms reflect the rustic charm and original decor of our history while a new 7000 building, new fitness room, and an indoor and outdoor pool and bar serve as the modern additions and allows guests a chance to experience a more contemporary feel. Nestled in the juniper and ponderosa pines of the Kaibab National Forest, our property boasts things you're not likely to find in a hotel, such as a Bowling Alley and Arcade. We strive to provide our guests with an experience they can reflect fondly on, and we apologize we were not able to exceed your expectations. We will refresh our 1000, 2000, and 3000 building rooms in the upcoming years. We hope you will give us another chance to provide you with the experience you seek, and we wish you safe travels until then.

"Broken air conditioner"

1
User 23/06/2021

Young man who checked us in was great. BUT Our air conditioner started smoking and smelling and giving off heat. After maintenance checked it out, he said it would be ok and that the front desk would call us to switch rooms. They never did. The smell in the room was nasty. We kept the windows open to air out. Air conditioner never shut off. It just let off heat instead of shutting off once it was cool. No one slept. Luckily, we were there for one night. They did not compensate for the room-said the manager wasn't on duty. Said manager would call. Never did. We reached out to them again. Oh-we had an a extra charge on the room that should not have been there.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve. We typically hear such positive feedback about our products and services, and we are so sorry to hear this was not what you experienced. We know we have a spectacular location, and we take great pride in our mission to lead the industry in superior care as so many guests pass through our doors of whom we want to impress. We fail to meet that expectation when we are unprofessional, lack friendly demeanor, and overlook the details that matter most to our guest. We hope you will consider giving us another chance so we can try to win back your trust in the future.

""Premier" is Misleading"

2
User 20/06/2021

Based on the pictures of the pool/common area and the "Premier" status of this hotel we were excited to stay here. However, the building and room we were given were majorly outdated. The halls of our building smelled like smoke from the 80's. Our room was also outdated. We had to call down to the front desk (which took awhile because there are no room phones) to figure out how to turn our shower on. Once I got through, the staff was quick to respond and he admitted that the weird tub spout pull knob was outdated (I've never seen one like that in my life). I get that it is hard to control, but there were dead moths every where in the hallway outside of our room. That being said, the pool area is very updated and great. There were two male elk that walked the property each night, which was very cool. The hotel is a very short drive to the Grand Canyon Village. Overall the whole stay was okay at best. I'm giving it a harsher review because Best Western has labelled this a "Premier" property. If they label it like that, the rooms should at least look like they have been update in the 21st century. We had just stayed in a Best Western Plus by Zion NP (which was awesome!), so we were let down by the "Premier" claim.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve. Your feedback is so helpful as it provides valuable information guests seek when are researching about our location and our property. We are conveniently located to the Grand Canyon National Park South Rim entrance, and we have been happily greeting visitors for decades. Most of our rooms reflect the rustic charm of our history while a new 7000 building serves as the modern addition and allows guests a chance to experience a more contemporary feel. Nestled in the juniper and ponderosa pines of the Kaibab National Forest, our Premier property boasts things you're not likely to find in a hotel, such as a Bowling Alley and Arcade. Unfortunately, this has also resulted in some unwanted wildlife making there way into our guest rooms. The record-breaking moth migration is almost complete, and we are working hard to ensure our guests continue to be impacted as little as possible by the migration. We strive to provide our guests with an experience they can reflect fondly on, and we apologize we were not able to exceed your expectations. We plan on refreshing our 1000, 2000, and 3000 building rooms in the upcoming years, and we will take your comments into consideration as we plan. We hope you will give us another chance to provide you with the experience you seek, and we wish you safe travels until then.

"3 parts to this hotel"

4
PatSSN, Troy, Michigan 19/06/2021

We found out there are 3 different parts of this hotel. 1. old building not renovated 2. older building renovated 3. newer building. We stayed in the newer building and it was good although the fridge was not working initially as it was old. The toilet would also not flush properly. However the maintenance staff were good and prompt. It is close to Grand canyon but there still could be lines to get in at various busy times. If you want to avoid that there are hotels in the Grand canyon but you have to book months in advance. There are several restaurants in the area. Night stars at the Grand canyon were amazing.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future, and you are helping guests make the most of their visit. We hope you will come back and see us again soon.

"Far from Premier Shame on Best Western"

1
chavhole, Fontana, California 17/06/2021

After seeing the pictures on line, we decided this would be a good choice for our visit to the Grand Canyon. Well, dont judge a book by its cover. This place is rundown and old. The pictures are not what you get. In fact, the rooms are spread out in multiple buildings and some of them are from the 70's and smell like it. The amenities advertised are not available and the hotel still blames Covid instead of a lack of management here. There is no excuse for not providing sufficient towels and or simple soap, especially for the high end price here. We felt ripped off and the bugs in the room were disgusting laying larvae eggs all over the room we felt unsafe here. Our children had moth guts all over them from our room! We tried to change rooms to no avail. We could not get soap or towels. The kids were so excited about the arcade until we walked in and saw the ancient games available. Bowling was pricey especially for the chipped up balls we had to use. We should have trusted the reviews and gone elsewhere. Wound up checking out early and moving on rather than have our children sleeping in bug eggs with moths flying under our door whenever the lights were on, This place needs a huge cleansing and some new furniture! Gross for a Best Western Premier!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are proud of our Premier products and services, but it sounds like we fell short in providing you with a stay you can look back fondly on. We want to provide memorable experiences, but not like this. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations. Your experience sounds so disappointing and is not indicative of the reviews we typically receive. We regret you were unable to enjoy your visit. We hope you will come back to see us again in the future so we can have another chance to exceed your expectations. We wish you safe and happy travels until then.

"Just okay......."

3
Emarsh69, Vacaville, California 14/06/2021

The hotel is in a great location- on the main road and only a few minutes from the entrance to the Grand Canyon. The common areas of the hotel are in excellent condition. But the room is definitely showing signs of wear. There's a definite musty smell in the hallway and the room. The hotel staff was very friendly and professional.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know how much you enjoyed our convenient location and our common areas. Our exceptional staff service also stood out to you, and we are happy to hear we were able to make you feel comfortable and relaxed. We also appreciate you letting us know how we can improve the cleanliness and condition of our rooms and hallways. We will continue to schedule improvements and renovations to our hotel in order to meet the expectations our guests have of us, while still maintaining the historic and rustic charm of our facility. We look forward to your next visit and wish you safe and happy travels until then.

"I don't recommend staying here!"

1
Bigcwalsh, Missoula, Montana 14/06/2021

I have never had such a poor experience at a motel. Staff would not clean the dead moths and moth guts from our room. I asked and called 6 times. I saw a 4 other guests having other issues with their room.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Moth migrations, naturally-occurring phenomenon, are taking place in the national forest where our hotel is located. We understand this can be perceived as an unsettling event for some of our guests; however, what is within our control is how we respond to our guests when they need us. We apologize for the lack of care we showed when you requested to have your room tended to. We will continue to work hard to ensure we provide superior service to our guests.

"Worn out not worth the premium price"

1
chavvyh, Fontana, California 12/06/2021

Booked two rooms for the weekend family event. Rooms were not like the pictures. In fact, our room was worn out and had a foul odor along with a moth farm due to no door sealer. we were told the 3000 building was one of two new buildings. If this is true, they were new in 1970. Shower was hard to work and Wi-Fi was non existent. Amenities were lacking and blamed on Covid not alack of staffing. Staff was frustrated and angry too. Asked for a newer room but told they had no one to clean it. Did not looked like our room had been cleaned either. Would not stay here again and can not understand how Best Western can call this a Premier Hotel. Arcade was old so were the games inside. Bowling was horrible. The balls were all chipped up and my husband could not find a ball to fit his fingers. Stay anywhere else in Tusayan! BEWARE......................................Ripoff..........................

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We understand you were let down from the beginning of your stay when you failed to receive a room that looked like the photographs. Our room images online on our brand website and hotel's official website are true examples of the quality and decor you can expect when booking the room type that is shown; images provided by other posters may vary from what you book. We are always happy to help and it is our pleasure to assist you when you are booking your reservation so we can describe the types of rooms shown or mention how one of the rooms might differ. The 7000 wing is our newest section, and the 3000 wing is still slated for future renovations. It would have been our pleasure to assist you with any difficulty you were having with the room, and we know it can be hard to recover your trust once we have lost it. The pandemic is having such an impact on our guests as they let us know travel looks and feels differently. Impacts are being felt in ways that our guests never experienced before; a lack of staff is directly connected to the restricted access we have to the countless seasonal employees we typically welcome who join us from other countries, for example. What is within our control is how we respond to our guests when they need us most, and we fail you when you experience unprofessional staff or word of a dirty room. We further appreciate you bringing to our attention the need for more sizes of bowling balls in the Fun Center. We sincerely apologize for letting you down and failing to meet your expectations. We will continue to work hard to ensure all of our guests receive superior care each and every time, and we hope we will have another chance to visit with you during your next trip to Grand Canyon National Park.

"Great place"

5
Alicia T, Breese, Illinois 12/06/2021

We really enjoyed our stay here. It's in a great location (close to The Grand Canyon and shops/restaurants). Our room was very spacious, clean, and had a lot of “extras” that I didn't even know was available (lots of outlets, extra vanity and sink separate from the bathroom). We had already stayed in Sedona a couple of days, then glamping, and this was our final destination. We were tired, had a long gap between checking out from the previous location and this one, and they were awesome about letting us check in much earlier than I expected. We were also greeted with unexpected visitors when we came back at night and morning. I would absolutely stay here again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love our convenient location, and we are glad you were able to make the most of your stay! You've mentioned so many ways our hotel was able to help you relax and unwind, and it was truly a pleasure to be your home away from home. We appreciate your recommendation, and we look forward to your next visit.

"Great location!"

3
749nanc, League City, Texas 09/06/2021

I chose this hotel because we had out puppy with us. For the cost per night I was very disappointed in the quality of the room. We were warned about a problem with moths if you left your door open long; the problem was no weather stripping at the base of the door so there was a 1 inch gap the moths came through. We used towels to block the gap but when out of the room the moths got in so we had to spend time clearing them out every time we left and came back in. The room also smelled musty and the wall A/C needs cleaning.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you noticed a door gap at the base of the door and that weather stripping needs to be repaired there. We apologize for the moths getting in, and we will take a look at the patio rooms to ensure there are no gaps at the base of the doors. You're helping us improve by bringing this to our attention. With a location as convenient as ours, it is important we do all we can to help you make the most of your visit. We hope you will come back to see us again so we can have another chance to provide you with superior care.

"Not what we expected"

2
User 09/06/2021

Carpet dirty, moths flying in room ( advised this is moth season), toilet plugged, outdated room decor, frig not working, friendly staff, great location. First and last time at Best Western. Close to Grand Canyon.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about your stay. We are pleased to offer accommodations close to the Grand Canyon so you can make the most of your visit. We understand you are eager for us to update the decor in the rustic rooms and pay closer attention to the carpets and the functionality of the fridge. Our friendly staff apologizes for overlooking the details that let you down, and we will continue to work hard to ensure we exceed our guests' expectations each and every time. We hope you will come back to see us so we can have another chance to provide you with superior care.

"Loved it!!!"

5
User 08/06/2021

This place surprised me. It was nicer than many of the Hilton's we've stayed at. It was a resort style hotel; beautiful spacious rooms, very clean, and safe with a peaceful laid back feel. They have two pools one indoor and one outdoor and two hot tubs, one indoor and one outdoor (open 24/7 with no lifeguard on duty). The pools and the hot tubs are clean and well maintained. There was a safe in each of our rooms. Free on site parking and guest laundry. They also have on site bowling, and I think an arcade. For my mom who's an amputee, she enjoyed the bathroom and shower because it was a VERY nice accessible shower with a built in shower chair that wasn't hard to get into. Out of all the places we have stayed during our vacations (including well known 5 star resorts) this is easily one of my favorites (in the top five for sure). We will be returning.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are honored to have been among your favorite hotels, and we appreciate you sharing your experience with others. It is our pleasure to provide you and your mom with the comforts of home, and we are happy to hear you were able to relax and make the most of your visit. We look forward to your next visit!

"So much more than just a hotel room"

5
Voyage24574104912, Ellensburg, Washington 08/06/2021

How nice this place is cannot be overstated. The staff was incredibly friendly, the rooms were amazing, the amenities were great and it was an overall wonderful hotel experience. The pools, the bars, the bowling alley, the arcade and the restaurants make this place so fun you almost don't even want to leave to go see the Grand Canyon. I would not recommend staying anywhere else on a trip to see the canyon. This is the spot hands down. Staying anywhere else would be a mistake.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know how much you enjoyed your visit. Friendly service, spacious and comfortable rooms, and plenty of on-site amenities make us a perfect home away from home and allow you to make the most of your time while on vacation. We look forward to your next visit, and we wish you safe and happy travels until we meet again! Thank you again for your recommendation!

"Hotel staff needs better training"

1
cricogo, Hacienda Heights, California 07/06/2021

We had several issues and called the front desk hoping that they would resolve the issues. No one came to fix or diagnose the problem until I went to the front counter and found out that there was NO management on premises until midnight. Stay away from this place.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your business and take your feedback very seriously as it will aid us in improving upon the service we provide. It must have been very frustrating to be unable to have your concerns addressed, resolved, or responded to. We apologize for letting you down and will continue to work hard to ensure our guests' expectations are met and exceeded. We hope you will give us another chance in the future to provide you with the superior care we are best known for.

"Location and that's it !!"

3
User 02/06/2021

Hotel is located very conveniently minutes away from Grand Canyon park . That's the only good perk about this hotel . First , super expensive for what we got . Rooms are outdated , everything looked liked it was falling apart in the room . Door handle , shower head , faucet, ... It was cleaned either ... we weren't comfortable waking around or touching things .

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our convenient location and were able to make the most of your visit. It sounds like we have some work to do in an effort to exceed your expectations with regard to the attention we give to the condition of the room. We apologize for letting you down. We hear you concerns, and we will make efforts to improve the products and services we provide, to continue scheduling more frequent maintenance checks, and to continue training housekeeping team members to report anything that is not working in the room or needs replacing. We can and will do better. We invite you to give us another chance so you can experience a room with a more modern decor, as some of our newer rooms offer a contemporary design. You can also try a newly renovated rustic style room next time. With lots of options, we know we have something for everyone. Please allow us another chance to provide you with superior care on a future visit.

"Close to entrance of Grand Canyon National Park South Rim, otherwise Just OK."

3
danielle1944, Albuquerque, New Mexico 30/05/2021

It was fine. Not great. Bed was comfortable. Sofa and carpet were stained. Felt kind of uncomfortable with the level of cleanliness. Plastic cold cups and paper coffee cups (as with all Best Westerns). NOTE: As of May 2021, housekeeping does NOT clean your room during your stay. You can call the front desk and tell them what you need (towels ,Keurig coffee cups, etc.., and then they get it wrong. After multiple tries they still get it wrong). Sigh. Restaurant food was expensive but surprisingly good.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. When our amenities are unavailable, your comfort is compromised and you may feel you are not getting to experience everything you have paid for. We know we disappointed you, and we apologize for letting you down. We can and will do better to inform our guest or provide other unique options in the future. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward, such as by paying closer attention to the cleanliness of the room and in providing great service when you call; we must ensure we provide you with the amenities and quality you ask for and expect. It is our pleasure to deliver items to your room, but we regret that we delivered inaccuracy in our service delivery. We understand how frustrating that can be. Please know that the health and safety of our guests remain paramount, and we will continue to work hard to make sure we make your stay as enjoyable as possible. We hope you will come back and give us another chance to provide you with superior care.

"Dirty. High price."

1
User 30/05/2021

Dirty carpet, tile. Old furnishings. If you stay here don't take off your shoes. You pay for the proximity to the Grand Canyon south rim. They charge a premium for their in-facility restaurant breakfast. I've never stayed at a Best Western that doesn't offer some sort of complimentary continental breakfast with beverages (tea/coffee).

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand value is important to you, and we will continue to work hard to ensure our guests feel satisfied with every aspect of their stay, including the price! That means ensuring the smallest detail is tended to, such as ensuring your room is clean and well-maintained and no detail overlooked. We apologize for letting you down. We will continue to work hard to ensure we exceed our guests' expectations, and we hope you will come back and see us again soon so we can have another chance to provide you with superior care.

"Check in problems"

1
User 29/05/2021

One particular staff at check-in was very rude and unprofessional. She just did not cooperate. I asked her to let me see the room but she flatly refused. I have some health issues and on advising her of the same she was unaffected and made me wait at the reception for over an hour and still did not allow me to see the room. She instead told me to find another hotel.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recent review of your experience at our hotel. We know it was an uncomfortable situation and very disappointing. The specific requirements you requested offered us a unique opportunity to work extra carefully to ensure we could come as close to meeting your needs as possible, since the requests you provided were not part of the building's physical design. What was within our control was how you were made to feel during the interaction. We know our guests have so many choices when making their decision on where to stay, and we won't earn your trust by treating you as if you don't matter. We sincerely apologize for letting you down and offering to find accommodations that were a closer match to meet your needs. We are committed to providing you with superior guests, and we will continue to work hard to exceed your expectations in the future.

"Great Hotel and Lounge"

5
IloveSeahawks12, Olympia, Washington 28/05/2021

We decided to stay here during our visit to the Grand Canyon. I cannot say enough about this hotel. The lady that checked us in was very friendly and professional. We thoroughly enjoyed the lounge in the evenings. The couple that worked the bar both nights were super friendly and great conversationalist. Another highlight was the hot tubs. It's hard to find a place where the jets were strong and these did not disappoint. I would definitely stay here again!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing our hotel for your recent getaway! It sounds like you had a wonderful time, and we appreciate you letting us know you enjoyed your stay. Our staff service is really what sets us apart and makes a big difference in your comfort and enjoyment. We are glad to hear you were treated well and were able to relax! We look forward to seeing you again soon!

"Excellent service"

5
rudnytskayana2021, New York City, New York 26/05/2021

Great place with amazing customer service experience. Thoughtful and caring front desk. Absolutely gorgeous room. And really close to Grand Canyon. I really enjoyed my time here and gonna recommend all my friends!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a positive review! We are proud to offer superior service, a convenient location, and quality products and services for our guests. We are thrilled to hear you found us so accommodating, and we appreciate your recommendation. We look forward to seeing you as well as your friends and family on future visits!

"Not a fan of this hotel...."

2
User 24/05/2021

The hotel on the outside was nice. The outside pool area was clean and nice as well. The inside of the hotel seemed older. The bathtub/shower was challenging to get in and out of. The shower was hard to turn on and in the morning it wouldn't turn on at all.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know the details of your experience. We are so sorry to hear about what happened, and we will be contacting you personally in order to provide you with more personalized service. We appreciate you letting us know how we can improve, and we look forward to having another chance to provide you with superior care.

"Dirty, disgusting hotel"

1
AndreaH809, San Diego, California 22/05/2021

Worst hotel I've ever stayed in. Barely one step up from camping. Stayed here with 1 dog so they give you a disgusting, moldy room and charge you more for it. We didn't find out until we checked in that they are not cleaning the rooms due to Covid. News flash, even the CDC says it's safe to be inside now if you are fully vaccinated so get your staff vaccinated and resume normal operations or don't charge people full price for less than full service. Towel rack in the bathroom was hanging by a thread. There were stains all over the walls. It stinks. Do not stay here. Save your money and just go camping.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your business is very important to us and we value your feedback. By telling us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand value is important to you, and we will continue to work hard to ensure our guests feel satisfied with every aspect of their stay, including the price! That means ensuring the smallest detail is tended to. We are making improvements to our pet rooms, and we have been able to remodel some of them. It sounds like we overlooked a few cleanliness and condition opportunities in your room, which we should have caught and corrected before checking you in. We can and will do better. We understand you are eager to see normal operations return. We will continue to evaluate CDC, state, and local guidance as we have done throughout the pandemic, and we will return to normal operations when it is completely safe for all to do so. We apologize that the pandemic is taking its toll on you, and we hope you continue to travel safely and are well during this time. We also hope you will reconsider staying with us again in the future so we can have another chance to provide you with superior care.

"Complete Rip-Off"

1
User 21/05/2021

I will never stay in another best western of any kind after this experience. They are charging luxury hotel prices for bargain hotel accommodations and services. It was the off season, I guess, but the hotel was severely understaffed, most of their amenities were closed. No one should pay their prices; we've stayed in far nicer rooms close to other popular attractions for one third the cost. Avoid this place.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your feedback with us. You noted our prices seemed high, and you mentioned a number of ways we failed to provide you with the products and services worthy of your vacation investment. While our area is in high demand year round by visitors from all over the world and is seeing an increased surge in domestic travel, we are one of a handful of hotels with such a convenient location to a one of a kind destination found nowhere else; and we must ensure your experience is one of high quality and comfort. We apologize we failed to meet basic expectations. It is our pleasure to feature a bowling alley, arcade, indoor and outdoor pools, a state of the art fitness room, rustic and modern decor, renovated rooms, on site dining and shopping, all in an effort to delight our guests. We hear your concerns, and understand we have work to do to ensure all of our guests are satisfied. We again apologize for letting you down, and we hope you will come back to visit us again should you return to The Grand Canyon!

"Rip-off"

2
dnissen1, Spring Grove, Illinois 19/05/2021

No maid service because of “COVID”. You have to beg for towels. They said put the towels and garbage outside the room. They took the towels and garbage but didn't leave towels or liners for the garbage. No concierge because of COVID. The breakfast restaurant is poorly run, so we didn't try the overpriced dinner restaurant. It would be poor quality for $90 and we are paying over $300. They don't answer if you call the desk.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We understand the pandemic has caused great inconvenience and disappointment, and we apologize for the impact this had on your stay. It is important our guests feel comfortable, and we are so sorry to have created disappointment during your stay. It is our pleasure to remove the towels and garbage from outside of your room, and we understand how necessary it is to have prompt communication, new garbage liners, and fresh towels provided. Further, you would have appreciated being able to work closely with a concierge during your visit. Our knowledgeable staff is always eager to share recommendations or to help make your stay most enjoyable. It sounds like your experience at breakfast also fell below your expectations. Starting your day off right when you are on vacation can make a big difference, and we were unable to provide you with the service you should expect from us. While the pandemic has changed the way travel looks and feels, what is within our control is how we respond to your needs. And we will continue to work hard to provide our guests with an enjoyable experience. We apologize for letting you down, and we hope you will consider giving us another chance so we can try again to provide you with superior care.

"Decent hotel"

4
Jen A, Huntingdon Valley, Pennsylvania 19/05/2021

We stayed here two nights, and were pleased with the spacious and clean room, the friendly staff, and the close proximity to the park entrance. The breakfast was also very good, and the pool area was pleasant.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Outdated hotel, musty rooms, good food/bar."

3
RobinNatsFan, Washington DC, District of Columbia 17/05/2021

Dingy musty dated room, window would not lock- we had to rig up our own security. Doors on lower levels remain open all the time so it got cold and was decidedly not secure. WiFi is not high speed and would not connect most of the time- log in lasts 23 hours if at all, when we complained we could only get 1 device connected for 23 hours they said it was for security reasons lol. They decided to change my king bed room reservation for 2 queens on their own without asking so we could be close to our friends. We reserved a king, wanted a king, and did not get it. On the plus side, restaurant is probably the best in town. Food is terrible in other places, but quite tasty at the Coronado with an excellent wine list and stocked bar.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know how much you enjoyed dining in our restaurant. There are several options to choose in town, and we are honored you have rated us the best in town! We take pride in provide our guests with great service and a variety of local flavors so you feel a sense of place and receive excellent care. We are sorry to hear we fell short throughout the rest of your stay, however, as it sounds like the cleanliness and condition of the room fell below your expectations. Further, you had a tough time staying connected to the WIFI and found it to be lagging and inconvenient to connect. It also sounds like there was a discrepancy during your arrival with regard to your reservation. We know how important it is that every detail is tended to when you are on vacation, and it can have an impact on your ability to relax when we fail you. We apologize for letting you down and will continue to work hard to ensure every aspect of your stay is one you can feel good about when you look back. We hope you will come back to see us again so we can have another chance to exceed your expectations in the future.

"Disappointed"

2
Pdc310, Louisville, Kentucky 15/05/2021

Overpriced, dated decor, room not clean, restaurant food poor. Forced to pay more for pet room and then charged additional daily fee. (I had reserved 4 rooms for group). Room without internet access (signal too weak) so had to bring pet and work to lobby to work on business late in the evening and early morning in order to accommodate my family's activities. Stayed at a hotel for over 180 nights this past year, this was one of the most disappointing stays. Not a good value. On positive note, the front staff was very professional and friendly.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you recognizing the professional and friendly service provided by our Front Desk staff, and we are sorry to hear portions of your stay were disappointing and inconvenienced. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We understand value is important to you, and we will continue to work hard to ensure our guests feel satisfied with every aspect of their stay, including the price! That means ensuring the smallest detail is tended to, such as ensuring our guests are able to stay connected to the WIFI, providing contemporary decor for those who prefer modern touches, checking you into a clean and comfortable room, and delivering great quality dining experiences. While staff service is important, we must ensure our guests are satisfied with every aspect of their stay, and we will continue to work hard to exceed our guests' expectations. We apologize for the disappointment and inconvenience we caused, and we hope you will consider coming back to see us again so we can have another chance to exceed your expectations.

"Fun Stay With Some Issues!"

3
DoverJungleboy, Dover, Tennessee 12/05/2021

We enjoyed the location, room, ambiance, gym and the staff. I believe this hotel has about 300 rooms. A lot to maintain. We stayed in the main building with quick access to the restaurant and the coffee in the lobby. The bulk of the rooms are located in separate buildings. We were upgraded to a larger room. It was clean. However, they indicated that there will be no room service during our three day stay because of the virus. I personally feel that at this stage it is just a ploy to save money. Our heating system did not work well on a cold day. However, we were able to use the bathroom heater to supplement the overall heat in the room. The area around the bathroom tub should have bars to hang onto when exiting the tub. It is slippery. Breakfast was good. However, I did complain about only one piece of toast being provided with two eggs. I have never encountered that cheapness anywhere else. They stated that they would look into the matter. The gym and the pool are well maintained. Even with these minor issues, we enjoyed our stay because of the Grand Canyon. And the staff including Gloria, Veronica, Amber, and others did a great job of making us comfortable! We paid about $250 a night due to the tight supply of rooms in the Grand Canyon area.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details about your experience. We understand these are different times you are traveling in, and you are ready for us to return to a more interactive level of service with regard to the stayover services we provide from our Housekeeping Department. We are eager as well, and we are as hopeful as you that we will get through the remainder of the pandemic in a way that brings us back to what you are used to. We appreciate you letting us know about the service oversights that were within our grasp and control, however, such as how we present our breakfast options and the functionality of our heating and cooling systems. Further we greatly value your kind words about our staff. People really do make the difference, and we will be sure to celebrate the hospitality shown by Gloria, Veronica, Amber, and the other members of our team who made you feel at home. We hope you will come back to see us again soon, and we wish you safe and happy travels until we meet again.

"Average hotel for an above average price"

3
DonnaH0320, Carencro, Louisiana 12/05/2021

The rooms were spacious and clean but not exceptional with outdated furniture. This was the most expensive room we rented on our 11 day vacation and it was not the nicest. Most Best Westerns at least provide breakfast but this one didn't. The breakfast at the restaurant was very good , wait staff excellent, and prices reasonable. This was also the only hotel that had to be paid in advance. I can understand leaving a credit card number to hold the room, but the rooms were already charged to my credit card a couple of months before we went. If we had had to cancel I hope we would have gotten credit back on my card in a timely manner. I guess you are paying for location.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you liked our spacious rooms and that you found our accommodations to be clean and inviting. That's so important now more than ever. As each Best Western is independently owned and operated, you will find unique touches along the way the make each of us special with regard to deposit policies and available amenities. With a location as popular as The Grand Canyon, our location allows us to provide visitors with great memories to reflect fondly back on. We will continue to work hard to ensure our guests all receive superior care in every way possible, and we apologize for any confusion o r inconvenience we caused you. We hope you will be back to see us again soon.

"Kid friendly"

4
Jonathan K, Marana, Arizona 12/05/2021

The hotel was a good combination of classy and family friendly. I felt that couples and families would feel accommodated. The arcade and bowling room was well maintained and clean. The water feature provided great noise privacy in the hallways. You cannot hear others in their rooms and yet you do not hear the water feature from your rooms. Everything was clean. The indoor pool was amazing. The light music and large size made it comfortable for individuals, couples, and kids to enjoy at their own pace.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit and found us to be the perfect accommodation for families and couples. We are happy to know you found us to be the perfect fit! We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"A Treasure, if they can get some problems worked out"

4
CAGrapeGrower, Healdsburg, California 11/05/2021

After a not very good Best Western in Bryce Canyon City, we were fearful about this one. But, I'd say that the room was the nicest of a two-week trip (and ⅓ of the price of The Cliffrose in Springdale UT.) We had what I think they call a day-suite. Ours was one big, open room. Our friends had the same room designation, but had two rooms. Pros and cons both ways. Huge bathroom with separate shower and toilet. Separate sink and make-up table in alcove. Simply, very comfortable. Very friendly, nice staff - thanks Kaitlyn. We'd go back. But we'd have our fingers crossed. The problems with the room(s) actually got to be funny. The first room seemed a little warm; so, as we unpacked numerous bags, I adjusted the a/c. Still warm. Move temp all the way down. Still hot air. Call Front Desk. Irritating comments: Have you lowered the temp? Are you using the right thermostat? Finally, a maintenance man is sent. Oh, this is the room that was written up 3 days ago as having defective a/c. Repack. Move to a different room. Check a/c = ok. As we unpack, again. Notice room is dark. Missing lamps by one bedside and on desk. Call; go to Front Desk, get key to first room, and steal 2 lamps. OK, now let's relax. But having trouble finding light switches for bathroom. Finally find, but shower light does not work. So call Front Desk and another maintenance man shows up. Oh, this happens because the GFI in the kitchenette area, where the coffee maker plugs in, pops, and deadens the shower light. Huh? But he resets the GFI, and the light works. Now we know! Things are good, until we place our toiletries in bathroom, and discover that there are no soaps, lotions, etc. Another call to the Front Desk. Many quickly delivered. The next day, upon return from tour, we find that the little refrigerator has pooped out (although quickly fixed - somehow; I had quit following things). Use this hotel but check things out - carefully - before unpacking.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. We appreciate you letting us know what you liked about your stay and how we can improve. Reviews offer a great opportunity for visitors to share experiences and make decisions, and we are glad you decided to give us a chance and to let others know what happened. We will celebrate Kaitlyn's service on your behalf. We are only sorry to hear not everyone was as friendly and professional in their responses to you when things failed to perform as expected. First, we apologize we did not catch the details in room that we should have such as the ac malfunctioning and the lamps and shower lights being problematic. Upon inspection or when cleaning the room we should have corrected those opportunities. Further we apologize for providing responses that were tailored more as excuses than in an empathetic way to how you were inconvenienced. We can and will do better as a result of your feedback. Overall, you have trusted us with your business and we will continue to work hard to ensure we exceed your expectations even more in the future.

"Over priced and poor room amenities"

2
User 08/05/2021

This hotel is close to the park, but very over priced for what we got. We were told when we got there for a 3 night stay, that our rooms would not be cleaned and restocked because of Covid and yet, the hotel staff had no problem coming in to fix the AC after several hours of waiting in a warm room and having to have the toilet unclogged twice. Also, the shower on/off pulled so hard that my wife couldn't turn it on. Also, the gift shoppe closed earlier than posted hours, probably because there weren't that many guests.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It must have been unsettling to experience the temperature fluctuations in the room as it is difficult to relax when the room is too warm. Fortunately, our maintenance team was able to assist you. It was our pleasure to be of service when the thermostat failed, making an exception to our COVID policy in order to help maintain your comfort. We apologize for any inconvenience we caused, and we hope you will come back to see us again soon when you are next in the area. We wish you safe travels until then.

"Horrible experience"

1
User 06/05/2021

Floor, chairs were filthy. Dirty socks left on floor and dirty rag left by housekeeping. Curtains stained and ripped - all for $335! Still no response to talk to manager. Will contact corporate office.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are in receipt of your comments to our corporate office. We appreciate your patience while we review the details of your experience, and we will reach out to you personally in order to provide you with the best possible service.

"Great location and nice pool, rooms need updating."

3
Theblackdogtravelers, Sussex, Wisconsin 04/05/2021

The location is ideal, and they have a nice pool and hot tub. It was clean so that was good. The rooms need some updating and better sound proofing. I did not think the rooms were up to standard for the hotel and cost. Having said that they were OK, and certainly the location was very good. Rooms were clean as well

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent!"

5
67kerriec, Colorado Springs, Colorado 25/04/2021

This hotel is a one stop shop! It has everything you need right there! It was very clean and had a beautiful indoor/outdoor pool area. The restaurants had really good food and service and the staff were great! Would highly recommend and would stay here without hesitation in the future!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Wonderful hotel near the Grand Canyon"

5
User 25/04/2021

The Best Western Premier Grand Canyon Squire Inn is amazing! It is a beautiful hotel that worked great for a family with an indoor and outdoor pool, bowling alley and arcade. The breakfast was reasonable and good quality. This hotel would work well for family, friends, or business/conferences. We would definitely stay here again!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recommendation. We are proud to offer a convenient location and all the comforts of home. We appreciate your business and look forward to seeing you again!

"Our Vacation"

5
User 24/04/2021

On my next trip to Grand Canyon this would be my overnight stay, and will not forget my swimming gear to enjoy the indoor pool to the fullest. The only problem we encounter was not finding anything to drink in their self -serve machines

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay with us. We appreciate your business and look forward to your next visit. Be sure to remember your swimming gear!

"Bad wifi connection"

1
User 22/04/2021

Despite the "strong" connection to the access point, we were not able to get IP address and connect to the internet during our stay. Even after calling their tech support multiple times, and saving the device mac address for the length of our stay, we still get disconnected from the access point. Front desk only offer an apology.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us know about the WIFI complications in the room. We have made many upgrades over the years, and we typically hear such positive feedback about our connectivity. We sincerely regret this was not the case for you as we know how important it is to stay connected with friends and family while you are on vacation. We apologize again and we will continue to work hard to ensure we exceed our guests' expectations. We hope you will give us another chance in the future to provide you with superior care.

"Thought this was a Best Western Premier"

1
Fontanarasta, Jamaica 21/04/2021

We expected a Best Western Premier up to Best Western standards. This hotel is overpriced, old and dated. There were newer sections but still dated. After moving our room once due to odors, we requested to be in the main building. Not much better with stained carpets and dated furniture. Keurig was a penicillin test in progress, so we decided not to try this. Other amenities included arcade which was also old and worn. The games were historic and the bowling was beaten up badly from the balls to the lanes. Gift shop lacked stock whether refreshments or gifts and had limited hours. Outside of the lobby area, this hotel was old, dirty and dated, especially for a Best Western Premier. Based on the food reviews and what appeared to be a lack of staffing, we opted to dine elsewhere. After one night, we opted to check out and seek other accommodations.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know how we can improve. We apologize for failing to meet your expectations with regard to the cleanliness and condition of our hotel. We can and will do better! We usually hear such positive feedback about our products and services, and we will continue to work hard to ensure we exceed our guests' expectations. We apologize again for letting you down. We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Bathroom prisoner"

1
User 21/04/2021

My wife got locked in the bathroom the door handle was broken.Then they moved us to a different room that stunk like cigarette smoke. They offered no breakfast services even though it was advertised. I recommend staying anywhere else.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. We are so sorry to hear about the unfortunate experience that happened while your wife was in the bathroom. We should have caught the malfunction before your wife did! We also should have aired out the room before you arrived, so as to not have inconvenienced you in that way. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon so we can have another chance to exceed your expectations.

"Not up to Best Western Standards especially Premier"

1
PapiChavhole, California 20/04/2021

Far from what we are used to at Best Western, especially for a Premier. Rooms were different depending on the building you were in. Our first room was old and musty so we changed. Second room was not musty but just as dated. Both rooms had stained sheets and dirty bathrooms. We had read there was an arcade here and there was., however, it too was old, dirty and a lot of chipped bowling balls and old arcade games. Far from new or even fun except for the foosball table! NO free breakfast here and Canyon Room was like something from the seventies. Service was horrible, rude and the food cold! Location is close to the Canyon however, family opted to go to Williams and take the train into the Canyon. Time for an update here Best Western!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how much you enjoyed our convenient location. We wish we could say that your experience overall was as impressive, but it sounds like we have some work to do in order to exceed your expectations. We appreciate you letting us know how we can improve by making sure we offer everything our guests are looking for--from more modern decor and updating to offering better products and services to enhance your dining experience. We apologize for any inconvenience, and we will continue to work harder to exceed our guests' expectations. We hope you will come back and see us again soon.

"Nice hotel, good location"

5
Michael M, Decatur, Michigan 20/04/2021

We stayed here for a Grand Canyon trip at the end of March 2021. Their pools were really nice, although the outdoor pool was too cold to go in (we were told at check-in that it was heated, it was definitely not). The pool was also open 24/7, which was very nice since we tend to go swimming really early and had the pool and spa to ourselves for quite a while. We didn't eat on-site, though it was open and appeared to be busy in the morning. The beds were quite comfortable and we all slept well. Check-in and check-out were flawless and the room itself was nice. If we ever go to the Grand Canyon again we would definitely stay here again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Great Stay!"

4
K Blake M, San Diego, California 14/04/2021

After reading some of the reviews here, I was a little concerned about staying at this hotel...but there aren't that many options this close to the Grand Canyon. I have to say I was very pleasantly surprised! We had a room in the 7000 building and our room was updated and very nice - bright and clean. We didn't use the outside pool but the area looked good as well. We felt comfortable with their Covid precautions and everyone we encountered was wearing a mask. I had also read some negative reviews about the breakfast restaurant but we had no issues at all - no wait and fast, friendly service - and the food was fine. I would stay here again - you can be at the park entrance in minutes and the staff and property were great.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and giving us a chance! We are so happy to hear we exceeded your expectations. Reviews are a great way for guests to share information about their personal experiences. We appreciate you letting us know how much you enjoyed your stay. Others will be happy to hear about your visit as well as it will help them plan their trip. We look forward to your next visit and wish you safe and happy travels until then.

"Great outdoor area"

3
Renee1919, Riverside 13/04/2021

The rooms are dated but clean. The restaurant was very good. Very close to the Grand Canyon south entrance. We were able to use the pool area. This made the higher price worth it. The pool was cold but nice. We just loved the fitness center and pool area. It must be recently renovated. I would stay there again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Being close to the Grand Canyon National Park allows you to make the most of your visit, and we are thrilled to hear you had a great vacation! We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Super Nice!"

5
runderwood2021, Lexington, Kentucky 12/04/2021

The hotel front desk had everything prepared when we arrived checking in took less than 5 minutes, super nice amenities, Breakfast, Fitness center & two hot-tubs. We had hiked for three days in The Grand canyon and the pool and hot-tub were Awesome

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay with us. We appreciate your business and look forward to your next visit.

"Perfect choice to stay during your grand canyon visit"

5
rahmmmbo, Atlanta, Georgia 12/04/2021

Hotel is located just few mins from the park visitor's center. Walking distance from stores and restaurants. Hotel rooms are very maintained, clean and nicely decorated. Staff is super friendly, plenty of free parking. We will stay here again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recommendation. We appreciate your business and look forward to seeing you again!

"Good stay at the Best Western Premier"

5
mstrsgolf, Lucas, Texas 10/04/2021

We stayed for 1 night at the Best Western Premier in Tusayan. We chose the hotel primarily on the location - its a short drive right into Grand Canyon National Park. We arrived in the evening around 8pm after driving in from Las Vegas. We were booked in the newer building, which is on the north side of the property, and it was fine for a family of 4. Kids went to the game room, which was an added bonus. The quarter changer wasn't working and the bartender was out of change, but we came up with some quarters and they had a couple of games of foosball. Bathroom was quite large compared to similar type properties. Room was comfortable, and has a desk and refrigerator. We were out the door by 8am the next day, and inside the park in less than 10 minutes. This hotel is a great option for visiting Grand Canyon National Park.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! Our guests love our convenient location! We are happy to hear you found the room comfortable and the amenities perfect for you and your family after a long drive from Las Vegas. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Almost Perfect"

4
morganandthings, Phoenix, Arizona 06/04/2021

Our stay was great, only issues were that the Tv remote didn't work, and the toilets took a while to fill up after flushing. Breakfast was very good, though not complementary, it was cheap though. The lobby was gorgeous and the location is perfect, less than 5 minutes drive to the Grand Canyon visitor's entrance.

"Hotel was clean, staff was rude"

2
User 05/04/2021

Staff was rude overall, many areas were closed due to “understaffing”, would expect better the week of spring break and being one of only a few hotels right outside the Grand Canyon. Would like to see what this hotel would be like with all the amenities they advertise to be open.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments deserve personal attention and a formal apology. I have reached out to you privately so we can address your concerns further. We appreciate that you share your feedback. Future guests can benefit from the information you provide.

"Perfect home base for Grand Canyon visit"

5
brockkm, Houston, Texas 03/04/2021

Just stayed for two nights on our Spring Break trip to the Grand Canyon. Knowing that the town has a captive audience and the hotel is older it exceeded my expectations. It's just the perfect distance from the National Park and a great spot for families. Over our 48 hour stay we made 4 trips to the GC because you are so close you can easily see what the line to enter the park looks like. We never waited more than 4-5 cars, whereas there are times of day visitors wait hours! Covid likely affects the restaurant offerings but we had breakfast two mornings in a row and it was great, though busy. Kids were very happy. We had lunch and dinner elsewhere just to change things up. The indoor pool was heated enough for my boys to have a great time after hiking the park, though for my taste it's not warm enough (from Houston). There is an arcade and bar in the lower level. Only disappointment was that the bar is in the basement and doesn't have a view. In warmer months they likely serve drinks near the outdoor pool which would be great. The room itself was small and in older shape but it's clean and comfortable. In my mind you're not going to the Grand Canyon for the experience of the hotel. You need an easy in-and-out spot and it fits the bill. I wish I had his name but huge Thanks and Recognition to the GM (?) for scraping snow and ice off windows the morning after a snowfall. From Houston I certainly don't carry the proper tools to deal with that so it was hugely beneficial.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are happy to hear we exceeded your expectations, and even happier that you were able to get a reservation! Spring Break is a popular time of year, and hotels fill up fast! Our spacious accommodations were perfect for your family. Covid is affecting so much of our operation from enhanced cleaning protocols to staffing levels and how we can safely house our employees to wait times and available services. We look forward to turning the corner and returning to pre pandemic operations. We know travel looks different now, and we are working hard to continue to provide you with the premier products and services you love. We hope you will be able to come back to see us again soon. Travel safely until we meet again.

"Grand Canyon Visit"

4
User 03/04/2021

This hotel was very clean and the pool/hot tub area was very nice. The rooms were large enough for my family if 4 and the beds were very comfortable! The only downside was the air conditioner isn't turned on until summer so it was very hot in our room. The temperature outside was 80 and the front desk told me it was too cold to turn the A/C units on until May.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. We were honored to host your family of 14! We will look into how to centralize the heating and cooling so that each of our guests can enjoy temperatures that suite their needs in the rooms. For now, we either run the heat of the air conditioner based on the outdoor forecasts. We do look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Best place to stay in Tusayan."

5
244andyk, Oak Creek, Wisconsin 03/04/2021

Best place to stay in Tusayan. The rooms were huge, the hotel buildings are well separated but not too far from each other and the staff was very friendly and helpful. A very short drive to the south rim.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax! You've also noted we have great service, and we are glad you enjoyed with our team! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Convenient location with terrible service"

1
lmantex2021, Tyler, Texas 01/04/2021

This hotel is only in business because of its location. The service was awful throughout the hotel. Rooms weren't available at the guaranteed check in time and we were told they'd be clean in 15 minutes. After 20 min we checked back at the desk and they said at least another 30 min. We asked for them to call us when the room was available so we could take our kids into the park while waiting. They never called. At breakfast we sat for over 10 minutes before a server acknowledged us, then waited 10 minutes for her to bring our drinks. Overall horrible experience, will never stay there again.

"Nice but could use some work"

3
User 30/03/2021

The rooms are comfortable and clean. The only issues we had were, the lady at the restaurant was relatively rude. She told us that reservations only till 6:30 and we only saw two people eating just before 6. We left and went to a different restaurant. We had two rooms for two night, one room the heat wouldn't turn off. Front desk was told twice and nothing.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how much you enjoyed our comfortable and clean room, we know you were able to relax and make the most of your trip! We wish we could say that your experience overall was as impressive, but it sounds like we have some work to do in order to exceed your expectations with regard to the temperature in your room and how responsive we were. We apologize for any inconvenience, and we will continue to work harder to ensure our guests feel they are being taking care of, even when we have reduced available seating times and tables in our restaurants. We hope you will come back and see us again soon.

"Too much money for what you get"

3
tricia3212017, Long Beach, New York 30/03/2021

Over $500 per night for what feels like a motel. Walks are thin so you can hear your neighbors talking. Fire pits are directly outside of guest rooms so if you get a group at one, it's very loud. Bar and restaurant closed - website said open but was not the case. No place in the hotel to eat lunch. Fire pits were nice if you could find room at one. Small rooms but beds are comfortable. Pool is small but nice. Shuttle into town was very convenient.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your comments. We are looking into your feedback as our rooms are not priced in excess of $500 and the shuttle is not currently running as it is on the winter/spring schedule. Also, our hotel is located in town so we are looking into what shuttle into town you are thinking of. Our restaurants are open, as is our bar. We appreciate you letting us know your stay fell short of your expectations, and we are sorry to hear that. We will continue to look into your feedback.

"Nothing Premier About This Place"

1
Paradise42001669869, San Diego, California 28/03/2021

Stayed on a Saturday night with family. Location is Premier but hotel is musty and run down. We stayed in the 7000 Building and listened to the broken HVAC system all night. Room was dirty with hair in bathroom and old food near the bedding! Wish we we offered another room? Asked for a manager the next day and were told "good luck" by the front desk? Hot tub was unusable it smelled so bad! After smelling the brown water in the hot tub, we opted not to use the pool. n Bowling alley is old and no adults could find a ball to use. The equipment is as old as the hotel and over priced. The food was disgusting along with the service for breakfast. We didn't dare attempt the fine dining here at all! There are far better options elsewhere. Hotel needs a lot of updating and a visible management company to keep Premier status here.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience when you and your family recently visited. The 7000 wing is the newest addition to our hotel, and features a more modern decor than the rustic and traditional western feel of our lobby, main building, and ancillary buildings. Some guests have let us know they would like to see our entire property move to a more contemporary feel and we always take feedback like that and like yours into consideration when we plan for future renovations. We are sorry to hear you found a musty and run down feel, and we further regret that other portions of your stay were disappointing, such as the disruptions in your room from the HVAC system, and the debris you found on the bathroom floor and near the bed. We would have been happy to provide you with attention in that room or to move you to another. We are embarrassed to hear you found other areas in the hotel in the condition you described. We usually hear such positive feedback about our hot tub, pool, and fun center. But this was not the case for you. And with not much to report that was positive with regard to your dining experiences, it's hard for you to look back on your stay in a positive light. The final detail in which we responded "good luck" when you asked for a manager is just unacceptable. We deeply and sincerely apologize for letting you down in this way. We will continue to work hard to make sure a consistent level of service is experienced by all of our guests. We hope you will give us another chance to provide you with a superior experience in the future.

"Grand Canyon"

5
User 28/03/2021

The best Best Western I have stayed at in all my travels. It was so great and room was spacious. Awesome place to the south entry to Grand Canyon. The breakfast was tasty and portions were great. The bowing alley was a nice feature from a long day of hiking.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It was our pleasure to welcome you to our hotel and offer you unparalleled service! We are so happy to hear you enjoyed your stay! It sounds like our location and amenities allowed you to make the most of your visit. We hope you will come back to see us again soon when you are next in the area. We wish you safe travels until then.

"Far too pricey for what's offered..."

2
User 24/03/2021

Pro's: Location Pub bartender David- he was amazing and hustling his butt off. People were not bring nice to him abt the wait yet he was left down there solo. Give this man a raise- only employee I saw at this hotel really working hard to please the customers! Overall Pub- fun atmosphere, good music, decent prices good and drinks Check in- fast, easy BUT switched our room last min. We requested 7000s bldg with Kaitlyn over phone and she told us it was setup- I specifically asked for a renovated room. Girl at front desk said my room (King deluxe) was not avail in 7000s bldg. Asked about hot tubs and she said they were all open 24/7. Lunch "box"- highlight of our day! Great sandwiches, fruit, chips, granola bars, water. Not everything was included as advertised but it was still tasty (charged full price even though not everything was included...) Con's: Outdoor hot tub- didn't work, felt like bath water. Worker came out and poured a cup of bleach in while we were there. We asked if he could fix hot tub and he said he would flip the breaker but never came back and it never worked Indoor hot tub- smelled like urine and was a weird murky green/brown color Went to alert front desk that hot tub was down and indoor very dirty- front desk said outdoor was turned off due to weather.... But no mention of that at check-in. While at front desk, notice flavored water and wanted to try but it also did not work... Seeing a trend. Nice things but none of them work... Room- big tub, bed was ok, AC kicked on but was never blew cold air. I gave up at this point, especially after they recommended opening a window and turning off AC for a while (which we did, didn't work). Reported it at checkout and they didn't seem concerned at all. Overall big letdown for this price point. I was leery about paying this much for a Best Western and I should have listened to my gut. I am failing to understand what makes this Best Western "Premier"? Is it just the location because it is not the hotel. Also- heads up that all vending machines are cash only... Very odd since we are in a pandemic still and everyone is using cards. Last note... 3 restaurants/bars and no room service?

"Great hotel and amenities"

5
User 22/03/2021

We stayed just 2 nights. Comfy room and bed. Got up early Saturday to see the Grand Canyon and then came back to enjoy a nearly empty, indoor pool. We also checked out the arcade (which isn't much but kept my 5 year old entertained for about 30 min). Bowling is available too but I felt it was a bit pricey. We ate dinner one night at the restaurant there and, despite many negative reviews, it wasn't awful. The kids meals are pricey. Our salads were doused in dressing. But our meals were good. Dessert was good too. Overall, we'd definitely stay there again to beat the Saturday morning rush to the canyon.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our convenient location, on-site amenities, and comfortable rooms help our guests make the most of their visit, and we are happy to hear you were able to enjoy your stay with us. We wish you safe travels until we meet again.

"Great room, terrible service"

3
SDPT84, Phoenix, Arizona 21/03/2021

We traveled with our three kids and grandma to the Grand Canyon and booked this hotel because of the family-friendly environment/arcade/bowling alley. Here are the pros and cons we experienced: PROS: 1. Nice hotel room, more than enough space. 2. Great location 3. Other reviews noted spotty wifi, but ours was great the entire time. CONS: 1. Bowling alley and arcade only open 5-9PM and fill up quickly so we were never able to actually go bowling 2. Despite signage in room indicating lunch is available at the restaurant - it is not. Thankfully the hotel is walking distance to area restaurants. Breakfast was also a hot mess. Wait times of 45 min to be seated - and then another 30-45 min to even be helped. 3. Slowest check-in and check-out process in the whole world. Only 1 person working the desk for a line that was up to 10+ people deep at times. 4. Walls are paper thin and you can hear everything. Our room was right by the door so we heard everytime someone entered the building. Overall a pretty crappy experience and would not stay at this hotel again. We paid extra for the family-friendly amenities that we were not able to use.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve. It sounds like there are details we have overlooked that could have provided you with a more enjoyable experience, such as ensuing our staffing levels met the needs of our guests at peak times, and the communication we provided about our amenities. Other inconveniences such as the hours of operation of the bowling alley and the noise coming from the room next to you were impactful as well to your ability to relax and enjoy your visit with your family. We will continue to work hard to ensure our guests receive superior care by taking your feedback into consideration. We apologize for letting you down, and we hope we will have another chance to provide you with superior care on a future visit.

"A Must Stay"

5
lbresar, Peoria, Arizona 21/03/2021

We were very happy with our rooms. They were clean, updated and spacious. We were pleasantly surprised to have a refrigerator, microwave and a safe. The hotel staff were courteous and accommodating. The Squire Pub was a fun place for our family to hang out. I would recommend this hotel. We will be back.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much we exceeded your expectations regarding the cleanliness of our hotel! The health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We a glad these efforts allowed you to relax and unwind. We hope to see you again soon!

"Good location for South Rim Entrance "

3
Jpamr5, Richmond, Texas 18/03/2021

Our stay was from Monday, March 15, 2021, to checkout Thursday, March 18, 2021, and room was in the 1100 building. Building is a short walk to the main building. Parking was a little confusing, not a lot of spaces for the building and our room was not facing any parking spaces or close to. The facility is large and spread out. The only amenity we used was a drink in the pub. We noticed that it was supposed to be happy hour, but not so and drinks were expensive especially for using house spirits. Pub was like a normal bar area. Room was a good size with an extra sink area in the room. Room seemed a little worn but was clean and suited our needs. Nice that a small refrigerator was in the room. Coffee for the Keurig tasted like water. Staff were nice especially the people cleaning the snow on Tuesday morning. Just felt the facility and room didn't justify the expense.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. With our convenient location, our guests are able to make the most of their time at Grand Canyon National Park. Featuring on-site amenities like a pool, jacuzzi, restaurant, pub, and Fun Center, we also help offer guests several ways to maximize their time and comfort. We take great pride in having served generations of visitors to Grand Canyon National Park. The 1100 building is more rustic as it is part of the original structure of our property, and we have begun renovating some of the patio rooms. We will take your feedback about parking and price into consideration as we continue to make improvements to our hotel. We apologize for any inconvenience we caused and hope you will come back to see us again soon.

"Dirty, outdated, amenities listed on website not available"

2
klatande, West Fargo, North Dakota 16/03/2021

Room was extremely dirty, stained sheeted and couches, broken handles, hair on floors, crumbs on carpet, some of the amenities listed were not available. Great location, but that's about it. Wouldn't recommend.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control, and we again apologize that we failed to meet your expectations. We hope we will have another chance in the future to provide you with superior care.

"Better Training Needed for Front Desk"

4
weilandkatherine, San Jose, California 15/03/2021

It would have been an amazing stay had I been checked into the right room and did not encounter a hostile employee Martini who did not want to let me speak to a manager to quickly resolve the mistake.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about the difficulty you had when you arrived. We understand how frustrating of a situation this must have been, and we hope you eventually received the attention and care you needed. We apologize for the inconvenience and hope we will have another chance to better serve you in the future.

"An expensive room with a toilet plunger"

2
TwoBadDogs2, Cortez, Colorado 12/03/2021

• This is a standard Best Western, nice but the usual. There is nothing Premier about it except the price. • Careful. They charge the entire amount to your credit or debit card the minute you make the reservation, even if it is months in advance. In the entire Best Western chain, only this hotel and one in Las Vegas do this, so you may not expect it. They did not tell me they would do this when I made the reservation. If you need to cancel be careful to do it before the deadline of it will cost you. • Breakfast is not included. You will have to pay over $13 per person, plus tip, at their restaurant for that. • They failed to give me the goodies bag that comes with high level Best Western membership. When I went to the desk again to mention a clogged toilet, from a previous guest, threatening to overflow into our room, they remembered. The bag included a free breakfast for me, but not my wife. • The presence of a plunger next to the toilet is unusual, but apparently needed. However, the maintenance man who came to fix the problem stated it was inadequate for the job and had to get a heavy-duty model.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your feedback is so helpful as it provides valuable information guests seek when are researching about our location and our property. We are conveniently located to the Grand Canyon National Park South Rim entrance, and we have been happily greeting visitors for decades. Most of our rooms reflect the rustic charm of our history while a new 7000 building serves as the modern addition and allows guests a chance to experience a more contemporary feel. Nestled in the juniper and ponderosa pines of the Kaibab National Forest, our property boasts things you're not likely to find in a hotel, such as a Bowling Alley and Arcade. We strive to provide our guests with an experience they can reflect fondly on, and we apologize we were not able to exceed your expectations. We appreciate you letting us know where we need to focus our attention, and how important it is that we pay attention to every detail. We hope you will give us another chance to provide you with the experience you seek, and we wish you safe travels until then.

"Grand Canyon Vacation Stay"

5
User 11/03/2021

Our stay at the Best Western was great right from check in! Bee at the front desk was so helpful, friendly, and personable! Our friend with us had suffered a knee injury the day before & they went & got her a large bag of ice & brought it to the room for us. The room and bathroom was clean. The bed and pillows were very comfortable, contributing to a great night sleep! Breakfast in the Canyon Room each morning was delicious, convenient, & reasonably priced. The location is 15 mins from the Grand Canyon Visitor Center inside the National Park making it very convenient to get to without having to pay the upcharged prices of staying inside the park. All in all, I would definitely recommend this hotel to anyone wanting to vacation the the Grand Canyon!!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Bee is such a joy to work with, and we know our guests enjoy interacting with her as much as we do! We are happy to hear you enjoyed your stay, and we hope your friend is feeling better! It sounds like all things considered, you were all able to enjoy your time at the canyon. We appreciate your recommendation and hope you can come back to see us again soon.

"Great choice for visiting the Grand Canyon"

5
Amestuh_08, Austin, Texas 10/03/2021

Large room with two sinks, refrigerator and microwave- lots of room for our family of 4. Our room was slightly dated, but clean. Kids loved the indoor swimming pool, bowling alley and arcade. Quick drive to the south entrance of the Grand Canyon.

"Don't go there."

2
User 09/03/2021

Although rated a Premier Best Western, it is far from it. The lobby has been updated but the rooms are very lacking. Our upgraded King room had a mattress with a huge swaile on both sides. It's as if they haven't changed mattresses in many years. I don't know why they rate this a "Premier" facility.

"Awesome place but....."

4
User 08/03/2021

Great place! We checked in late Sunday. Great place woke up super( and we were super close to Grand Canyon).. so we beat all the crowds! Came back around 2:30 the town lacks a lot if you are not a 10 hour hiker but best western is great... indoor pool/ hot tub. Food within the resort is great , had a pre dinner drink at the pub....the male bartender...never got his name ...should not deal with the public!!! Marco in the game area was fabulous and answered all my questions! We had a reservation at the Coronado so I moved up to that bar while waiting for my husband to get ready .. Sammy and David were excellent! I'm in service so I take most things In consideration but the pub male... unbearable.. everyone has a bad day but he was impossible!. Upstair restaurant was excellent ...food drinks people fireplace atmosphere all great. I had the vegetable pasta and my husband had the sea bass both were delicious. I had an espresso martini.. David was spot on.. for my dessert! Sammy was so attentive and a wonderful hostess with us and everyone that walked in.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We understand not everyone was as friendly as Marco, David, and Sammy. We apologize for that, and we assure you we will continue to work hard to ensure every guest receives a superior experience every time! We appreciate you and look forward to welcoming you back again.

"$300 Suite with unbearable noise due to building heating system location"

1
User 21/02/2021

Room #7318 was a great Suite - but not in the winter months. The adjacent heating system was extremely loud when engaged and caused the headboard of the bed to vibrate. We had to move out of the room at 8:00 pm - to another room or we would not have been able to sleep. Obviously Hotel personnel was aware of this problem from previous guests because whenever the heat in the 7000 building is engaged the noise generated in Room #7318 is unbearable. Great Suite - but not if you cannot sleep in it! Hotel provided some room credit due to the fact that we had to change rooms - but not nearly sufficient for a $300 room that they should not even be able to sell without informing customers that sleeping in that particular room is not an option. Hotel staff was supposed to communicate with us regarding our concerns after we departed - but never did. When we initially called the front desk to express our concerns about the noise from the heating system (I initially thought it was just a plane flying overhead) they said they would look into it and get back to us - but did not respond. At this time we still have pending charges on our credit card that we were told would be removed but have not been - 5 days after checking out??

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like a very disappointing experience. We pride ourselves on offering comfortable accommodations and a great rate while our friendly staff works hard to provide you with superior care. If something doesn't meet your expectations, we want to make it right. It also sounds like there may be a billing discrepancy that requires attention at a more personalized level than social media can allow. We apologize for letting you down and look forward to being able to continue serving you in the future.

"Do not stay at this property"

1
Mrsbrittanyd, Virginia Beach, Virginia 15/02/2021

Do not stay at this property. The room was disgusting, the heat did not work in one room, the other room the heat over worked, and wouldn't turn off. Called down and was told to turn off heat and open window. Slept with window open when it was 10 degrees.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like we failed to provide you with the comfort and convenience you would expect from us. Further, we have some work to do to improve the products and services we offer. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future by making sure everything in your room is in working order. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good overall but room for improvement"

4
478krish, Chino Hills, California 15/02/2021

We booked this for a family stay. The location is awesome and hotel is nicely decorated and welcoming. They have a lot of common areas like pools, outdoor fire pit and restaurants on site. Unfortunately, they did not have bowling alley or arcade open during our stay (which was part of the reason we booked here). Even though this is a Premier location, there was no complimentary breakfast. The cheaper Best Western hotels offer this but not this hotel does not. The restaurant service for breakfast was slow (multiple people waiting to get seated left) and food is average diner quality. The rooms are large for a typical hotel. Nice big bathroom too. We had a two queen room. Sheets were clean and beds are average hotel beds for comfort. It could have been a little cleaner. There was pet and human hair on carpet and we found a possible diamond earring on the floor. All the staff is helpful and professional. Check-in and check-out was fast. I think if Covid were not a factor, this would be a good option to come back to.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know what you liked about our hotel and how we can improve. Our convenient location is a guest favorite along with our well-appointed common areas, as you mentioned. Comfortable beds with welcoming decor and a friendly staff make us a top destination for guests visiting the Grand Canyon. We understand we overlooked a few details, and we appreciate you bringing to our attention what would have made this a five-star visit for you. We will continue to work hard to ensure no detail is overlooked so we can ensure our guests receive superior care. We apologize for any inconvenience we caused, and we hope you will come back to see us again when time permits. We wish you safe and happy travels until then.

"Disappointed"

2
Cathy L, Leland, North Carolina 11/02/2021

I guess I should not be surprised at this property. It is typical of so many hotels where there are a llimited number of rooms in the area. The rooms are old, dated and dark. Overpriced for the conditions. Toilet hada pink ring which tells me it has not been cleaned. There was a tooth pick on the floor near the bed. Noisy location. The next morning we discovered the window was not closed/locked after the previous guest. That explains the dirty room. The lobby is beautiful and updated. Our bill was messed up and we had a difficult time getting it squared away. As compensation, we got a free breakfast which was not so great either. The wait staff completely ignored us. During the entire breakfast, we were given one cup of coffee, even after requesting refils. AND, it was not busy in there! I do not recommend this hotel. We were on a month long road trip and this was the worst experience the entire time.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. We know cleanliness and a good value are important to travelers now more than ever, and you rely on a brand like ours to provide you with all the comforts of home while you are away from yours. We are sorry to hear you've experienced disappointment in parts of the country where small towns serve as a respite. We hope to provide memorable moments you can look back on fondly, but it does not sounds like we provided you with a lot to positively reflect on. We understand we have more work to do to improve our products and service in a way that is consistent for each guest so that all who stay with us have the same top-notch visit. We appreciate you bringing to our attention where to focus our attention, and we apologize for letting you down. We hope you will reconsider staying with us again in the future, and we wish you safe travels until then.

""Grand" Stay"

5
TroynKaren P, Tucson, Arizona 06/02/2021

We really enjoyed our stay! If you want to avoid the throngs of people and have the hotel almost all to yourselves then.... (well, I am not saying because then you'll go and ruin our timeframe. LOL) Breakfast hostess was the BEST and friendliest of the staff. Check-in was a bit challenged, must have been a new guy because I had to prompt him for the Welcome bag and our breakfast tickets. Other than that, BEAUTIFUL hotel, and we will be back!!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about the hotel and what we can do to improve upon the service we provide. We are excited to welcome you back, and we look forward to seeing you again.

"Cross Country Travels"

4
milsi0428, Tacoma, Washington 05/02/2021

Our stay at this Best Western was great. The room was clean and the place is beautiful. The reason I didn't give it five stars was because they did not offer a free breakfast like every other Best Western offers. Even a free granola bar and an apple would have been great. They did have a breakfast buffet but my husband and myself are vegans and everything in their menu had some form of animal. Fortunately there is a store close enough where we were able to purchase something to eat. However all that being said it is a beautiful place.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We know cleanliness is important, now more than ever, and we are proud to have taken the steps that let you know your heath and safety are our top priority. You have let us know we are making it possible for guests to visit comfortably, while reminding us that other little touches would make a big difference, too, such as offering a complimentary breakfast. We appreciate you letting us know how we can improve. We hope you will be able to come back soon to enjoy our products and services once more.

"Perfect stay for a visit to the Grand Canyon"

5
Janine C, Ann Arbor, Michigan 25/01/2021

The stay was perfect for a 3 night visit to the Grand Canyon. Only the south rim is open at this time. The room was clean and had everything we needed including a keurig coffee maker. We used the indoor hot tub, ate at the restaurant for breakfast (ask for the house made salsa-spicy and delicious) and had a drink in the pub. It was very quiet due to COVID and the off season. Only one other family in the restaurant for breakfast and only us in the pub. Service was friendly and quick. Margarita was tasty and fairly priced. The bowling area and arcade were closed which was understandable due to the pandemic. Everyone was wearing masks and being safe. Housekeeping did not come in the room, if we needed amenities or clean towels we needed only ask.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
On behalf of our entire team, I would like to thank you for staying with us and letting us know how much we exceeded your expectations regarding the cleanliness, products, and services of our hotel! The health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We a glad these efforts allowed you to relax and unwind. We hope to see you again soon!

"Great place to stay!"

5
jmt1264, New Port Richey, Florida 19/01/2021

Really enjoyed our stay. The hotel is beautiful. Staff is friendly. Location is perfect for visiting the Grand Canyon. We needed a handicapped room and it worked perfectly for our needs. Would definitely recommend this hotel.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so happy to hear you enjoyed your stay. When guests book with us, they will always find top-notch service, a convenient location, and products and services that are a perfect fit. We look forward to your next visit!

"First class"

5
karoleigh, North Carolina 16/01/2021

We arrived at this hotel after another hotel we were scheduled to stay at lost power. I'd like to mention that we had stayed at this property two previous times, so I knew what the hotel was like beforehand. We were cordially greeted. We went to our room right after checking in and soon found out that our thermostat wasn't working. It wouldn't light up. It did nothing. We called the front desk and someone came fairly quickly. He said the panel needed new batteries. He fixed it and we were fine for the rest of our time there. We ate breakfast there. When we first arrived in town we were told it was expensive. However, at $6.99 for a full hot breakfast in the dining area, it was a reasonable price. There was plenty of food to eat. I would not hesitate to stay there again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It must have been unsettling to experience a power outage and to seek alternative accommodations suddenly. Fortunately, you were familiar with out hotel and knew exactly how to find us! It was our pleasure to welcome you back and to ensure you felt comfortable quickly when the thermostat failed. Sending you off to enjoy the canyon after a filling breakfast at a great value helped you make the most of your visit. We hope you will come back to see us again soon when you are next in the area. We wish you safe travels until then.

"Expensive disappointment"

1
User 30/12/2020

Spent well over $400 dollars here for two nights. Felt like we were splurging on a nice hotel while visiting the Grand Canyon. No doubt the lobby was beautiful. However, all the extra things that we booked the hotel for were a bust. The "bowling alley" and "Fun center" were closed, and we were told they only opened on Friday and Saturdays. A similar issue with the gift shop/store on premises. These amenities should not be highlighted in the hotel's description, as it's one of the big reasons we chose the hotel. All of the cozy winter pictures of the outdoor fireplaces and heated lamps were for picture purpose only apparently, as it was cold out and not one of those things were on to be enjoyed. Breakfast was expensive and pretty close to gross. My son got pancakes that tasted like they were made of old batter. And then there was the room....Had the best attitude we could about nothing being what we'd hoped, but figured at least we'd settle in to a beautiful room. Nope...room about the quality you'd expect of a $65/night room. The worst one of our entire vacation, yet the most expensive. This is a hotel that turned out to be a beautiful lobby facade with nothing that made it worth the price paid. Blah.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like we failed to provide you with the comfort and enjoyment you would expect from us. Further, we have some work to do to improve the products and services we offer to every guest every time. Our guests tell us our outdoor spaces and cozy fireside areas are some of their favorites, and you did not find the same accommodation. We have some work to do overall in order to ensure a consistent level of service is delivered. The pandemic has had an impact on our operation, however we are working hard to make this impact as mild as possible. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent service"

5
User 30/12/2020

Staff was very polite, engaging and efficient. Good and well maintained internal decor. Rooms were clean and well equipped. Good list of amenities for the guests to enjoy. Sufficient parking across all 5 buildings.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You were able to delight in the company of new friends, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"Traveling for Business"

5
AZTraveler114, Phoenix, Arizona 21/12/2020

This hotel has everything. Pet friendly. Lounge and Restaurant inside hotel. Hotel is clean. Service is great. Have stayed here on multiple occasions. I Highly recommend this hotel. Very close to the Grand Canyon entrance.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so happy to hear you were able to be productive and comfortable during your recent visit. We appreciate your recommendation, and we look forward to your next visit.

"Amazing hotel"

5
LovemyAcura, Phoenix 10/12/2020

I stayed here earlier this week in a king suite #5321 on third floor. Located next to the large sitting room you walk through from the elevator. Due to COVID, not crowded. Amazing room for cheap price compared to just about anywhere else. Brandy at the front desk gave me a very friendly and professional welcome and goodbye when I left. As you first enter the suite you see off to the left a counter and stools, sink, mini fridge and Keurig coffee machine. A large clothes closet was off to the right, next was a small round table and two chairs, straight ahead a sofa, comfy chair coffee table, and a desk with comfy chair, turn and you see the king size bed and another clothes closet (bathrobe), tv mounted on a swivel above a small check of drawers, keep going and you pass a counter, stool and a large wall mounted makeup mirror, granite counters, in the bathroom you find a large jetted tub, separate large shower, toilet in own room, and one sink. Highly recommend and will return. I suppose if I had any suggestions it might be to add lamps on end tables by bed. Lighting is very low. Reviewed restaurant under separate review.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a wonderful review! You've described our spacious suites, which can be found in the main building; suites in our 7000 wing are a little different in that they a more modern decor. We love both, and we are thrilled to hear you enjoyed the convenience and comfort our suites offer. We've made note of your lighting suggestion, and we thank you for letting us know about that. Feeling at home in times like this makes all the difference in your ability to relax. We appreciate your feedback about the members of our team who helped you make the most of your visit. We look forward to seeing you again soon.

"PERFECT"

5
dottiev883, Loveland, Ohio 07/12/2020

Clean, crisp room. Beautiful property. Super close to restaurants, shops, and the PARK. Wildlife visits every evening: elk and horses, which the kiddos thought were amazing. Staff is super friendly and helpful. Make sure you try the drink machine by the desk, see the mini-cowboy museum-type displays, and the restaurant and gift shop. This place has everything.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a kind review of our hotel. I can only image how delighted the kids were to see the wildlife on property, which in turn must have made the experience so memorable for you. A visit to Grand Canyon National Park is truly spectacular, and we are thrilled to hear your visit was made more enjoyable as a result of staying with us. We hope you will be able to return soon and that we will be part of your future travels.

"Clean, quiet, beautiful, with all the amenities!"

5
User 03/12/2020

We celebrated our 9th wedding anniversary by road tripping to the Grand Canyon, and this was the Perfect place to stay (less than 5 minutes from the entrance to the Grand Canyon park)! The hotel is aesthetically pretty and very quiet, the three restaurants in the hotel were great, the gym, pool and hot tub area were all large and clean, and everyone we encountered were great!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We wish you congratulations on your wedding anniversary, and we are so honored to have been part of such a special occasion. It sounds like you had a wonderful stay, and we look forward to seeing you again soon!

"Great Best Western"

5
GoMissy, Coronado, California 29/11/2020

This Best Western was such a nice surprise. Big, clean room with comfortable beds, microwave, mini refrigerator, and a Kuerig. The hotel has vintage photos of the Grand Canyon all over and in the rooms that are really special and make the hotel seem more boutique. They have both indoor and outdoor pools and hot tubs that appear to be pretty new (and they are open). The location is great and is only about 10 minutes from the park entrance gate. We got take away from the restaurant twice (steak salad and ahi tuna salad) and pizza from the pub. The food was pricey, but delicious. We stayed in the newer buildings.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We work hard to ensure our guests are comfortable and satisfied with our products and services, and we appreciate you letting us know we are on the right track! We look forward to your next visit.

"Leisure activity"

5
jromsol832003, Visalia, California 21/11/2020

My stay at this hotel was well worth it. Due to current safety health circumstances it was not crowded by people. All amenities needed were available and staff friendly courteous willing to assist to make your stay more enjoyable and memorable.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
On behalf of our entire team, I would like to thank you for staying with us and letting us know how much we exceeded your expectations regarding the cleanliness of our hotel! The health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We a glad these efforts allowed you to relax and unwind. We hope to see you again soon!

"I regret staying there"

1
TravelerAnindya, Bengaluru, India 15/11/2020

The hotel failed to provide the rooms I booked. Different people gave different reasons for failure to provide the room the was booked and paid for. Filthy bed sheets and toilet. I was loyal customer with membership. However this would be my visit to them!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We strive to provide our guests with a memorable stay, but not like this--one that you regret. I am so sorry to hear you were given conflicting incorrect information, and further that there were discrepancies with your reservation. I can understand how stressful that must have been. Following that with the concern of cleanliness, I can't imagine how much more uncomfortable it was to have walked into a room that failed to meet your cleanliness expectations. Your business is so important to us, now more than ever, and we failed to show you that. We appreciate your loyalty to our brand and assure you will will continue to work harder so that every guest receives superior care. We hope you will reconsider staying with us again so we may have another chance in the future.

"Stay here as alternative to the South Rim of GC."

5
User 07/11/2020

It is a Tesla Destination charging site. There are 2 Tesla chargers and 1 Non-Tesla charger. Short distance to Grand Canyon. Shuttle available. The onsite Coronado restaurant is awesome. Good food, especially the steak. Friendly staff that taylors to our needs.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and reviewing our hotel. We appreciate you! You mentioned our convenient location, awesome restaurants, and friendly staff. You must have been able to make the most of your visit, and we are happy we had everything you were looking for, including Tesla chargers! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Awesome place"

5
tomdarr09, Fort Wayne, Indiana 05/11/2020

Everything at this hotel is awesome indoor pool and hot tub were great food at the restaurant was great the staff was hands down awesome had no issues with any thing when I go back to the Grand Canyon Will stay there again hands down

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing our hotel for your recent getaway! It sounds like you had a wonderful time, and we appreciate you letting us know you enjoyed your stay. We look forward to seeing you again soon!

"Don't be fooled, this is a motel"

1
rbaxabr, San Francisco, California 30/10/2020

We ran into a friend who bought an old RV with no heat, electricity, etc. It sounded like an upgrade vs. the value and experience we had here. Save yourself the money and buy a tent. Google marked this as an 'upscale 4 star hotel' .. have you heard of false advertising? We entered our room from the parking lot through our exterior facing room door to find multiple dead bugs, loose black hairs from previous guests, food in the microwave, and dirt on the walls. We heard noise 24/7 and had light coming into our room through the doorframe all night. The only positive I can think of were the speed of my check-in, mostly because the guy at the front desk seemed irritated he had to do any work. This Best Western is clearly coasting on the constant stream of tourists visiting the Grand Canyon and have completely given up on any intentions of satisfying their customers.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The description of your visit sounds like a terrible disappointment--one of the worst comparisons we've heard is that camping would be a more enjoyable experience than staying with us. We are known for our friendly and attentive service as well as our premier products and amenities; most guests give us "free advertising" when they review us, by letting us know they are very happy with their stay; but, this was not the case for you! Our hotel offers several different room types, and the room you are describing is a standard room in the patio buildings. Known for their convenient access to the outdoor green spaces and wildlife viewing, these rooms do offer exterior entrance and close proximity to parking. What is unexpected to hear is that there were bugs and evidence of other guests in the room, noise from other guests, and light coming in through the door gap. Furthermore, the service you received at the front desk is not what we are known for. We value our guests and appreciate your business now more than ever, but that was not clearly shown to you. On behalf of our entire team, please allow me to apologize for letting you down. There is a trickle of visitors in our area due to the pandemic, not the six million a year we are used to, and your business is more important to us now than ever before. Your comments indicate we must work harder to ensure we are exceeding every guest's expectations. One exception to this, and it can greatly impact your trust in us as well as the success of our business. We know we are better than this, and we hope we will have another chance to provide you with superior care in the future.

"Great place to stay near Grand Canyon "

5
113autumnc, Lakeland, Florida 28/10/2020

Great location if you are going to Grand Canyon . Small little town not many restaurants but what is there is walking distance . Hotel was clean , room was good size . Pool , hot tub and outdoor fireplace area all were immaculate . Outside bar was not open while we were there . Also has indoor pool and hot tub . Restaurant on site was pretty good , berry mojitos were wonderful ! Didn't eat breakfast there but they have a area for that also ( not free ) . Also has bar downstairs , small bowling alley , and arcade area which is cool for families . Would definitely stay here again .

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our small town charm keeps guest coming back, and we are so happy to hear you enjoyed all Tusayan had to offer. It sounds like we were a perfect getaway for you. We are sorry our outdoor bar was closed during your visit, and we are happy to hear you were still able to enjoy the ambiance of other restaurants on site and those delightful berry mojitos! We look forward to your next visit!

"Excellent Property!"

5
BestTravelsNow, Hereford, Texas 28/10/2020

Wow! Most spectacular Best Western we've ever stayed in. Very luxurious property. Room was terrific. Large lobby with interesting mini-museum type artifacts about the West. Staff was most professional. Great place to base out of for the Grand Canyon. Very walkable from Plaza Bonita in case you have a few two many margs. lol.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review! We are so happy to hear you enjoyed your stay. Our guests get a true sense of place when they visit our lobby, and take in the canyon art found hanging throughout the property and in our rooms. We are glad you made it home safely after those margs! Check out our Squire Pub next time to try one of our specialty margaritas, and you'll be even closer on the way home! We hope to see you again.

"Elegance on the Canyon Rim"

5
susiebull0ck, El Dorado, Arkansas 26/10/2020

This is a very upscale elegant property. Conveniently located near the entrance of the Grand Canyon South Rim entrance, Staff was very accommodating and efficiency. Breakfast was great. Loved the Western display and artwork in the lobby. A little pricy but worth the convenience for a once in a lifetime trip.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and trusting us with your once in a lifetime experience. We are honored to have been part of your journey, and we are happy to hear you found our convenience and accommodations to be such a comfort. Small touches like the western display in the lobby give a true sense of place, along with the artwork hanging throughout the property and in the rooms. We appreciate you letting us know you you felt valued, and we look forward to your next trip to see us.

"Location is good but..."

3
EricJ503, San Francisco, California 25/10/2020

The location is very nice, only 15 minutes to the Grand Canyon visitor center With plenty of restaurants near by The room is very basic and appetite be clean until I move the night stand to put my phone charger in the socket, I found a bag of loose candies Perhaps the cleaning staff never see that but I bothers me I am hesitant to request room change because we were all settled and done our basic disinfection Other than that, it is the Best Western you'd expect

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We understand you were surprised when you found evidence of another guest in your room, seeing the candies behind the nightstand was not a comfort. While we appreciate your patience, all p arts of the room should be clean. A clean room is one of the most basic expectations you should have when staying at any hotel, and it's even more important now that we provide you with the peace of mind you need while traveling. We are a Premier Best Western, and as such we should exceed this basic expectation. A lack of cleanliness can create a number of impacts, and you should not have to go through this while you are on vacation. Your room should be prepared and maintained with care and attention to detail, and I apologize that we failed you. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Mom and Daughter Grand Canyon Adventure "

3
789sylviag, Las Vegas, Nevada 19/10/2020

Selected hotel due to the good reviews over The Grand. 1st room we checked in door was not locked. Carpet was dirty not vacuumed, DND sign on the floor, tub didn't look clean, stain on the wall, really wrinkled bed sheets, smelled musty, and to top it off toilet didn't work. Got moved to another room 2 queens. Rooms are a plain simple and look dated but with plenty of amenities like a Keurig, fridge, micro. Bathroom pretty small. Pillows were small sized and bed lumpy so did some tossy. A/C is noisy so if you are a light sleeper may not be for you. For a one night stay was okay for what we needed. Breakfast was great we had the burrito was perfect size with side of hash browns and some coffee.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our amenities on your recent visit with your daughter. It sounds like we have some work to do in an effort to exceed your expectations with regard to the level of cleanliness, the choice of decor, and the condition of the room. When these oversights add up, they can have a significant impact on your ability to relax. We apologize for letting you down. We hear you concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care.

"Excellent hotel that exceeded expectations"

5
Matthew A, Wilmington, Delaware 13/10/2020

If you have preconceptions that Best Westerns are just average places, throw that idea out the window for this place. The lobby was spectacular, and featured tasteful and wonderful bronze statuary and murals related to the Grand Canyon. The service at the front desk was excellent; I needed extra time to check out, since of course I stayed at the Grand Canyon longer than I should have. I was given a late check-out with no questions asked. The rooms were clean and the decor was simple but tasteful and related to the canyon. A microwave and refrigerator were well worth the price, and I brought groceries and prepared food from Flagstaff for far less money than the not-at-all-surprising high prices for food in Tusayan. I would definitely stay here again for the convenience to the park, and for the excellent rooms and service!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We simply love what you've said about us and love even more that you enjoyed your trip. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax! You've also noted we have several restaurants and amenities on property, a great staff, and convenient location. Your feedback is so helpful to others who are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Hassles and disappointment"

1
IrrigationRoom, Oceanside, California, United States 13/10/2020

Our trip was very disappointing. This BW Premier is using Covid as an excuse for understaffing and poor maintenance. We really looked forward to this trip as this has been a very stressful time. The broken hotel amenities, understaffing, staff contradictories made this trip itself stressful. Despite the fact that I confirmed directly with the hotel via FB Messenger that the arcade and bowling alley would be open Sunday night--I was told on Saturday night that it would not be open Sunday due to no staff be scheduled to work it. This was very disappointing for my small kids, as this was what they looked forward to most for the trip. During the 1 chance we were able to go to the arcade, the only coin machine in the arcade was broken. Also of the 3 bowling lanes, 1 was broken. The wait for bowling was very long because of the limited lanes. For dinner, I was sent on a wild goose chase to order kids meals. Due to contradictory information from the staff regarding where I could order kids meals; I (along with my tired, hungry, small kids) was sent from the bowling alley, to the restaurant, to the pool bar, back to the bowling alley, and ended up at the pool bar (with only 3 food choices available---still no kids meals). Exhausted, we sat by the outside fireplace and were thinking "this is nice..." but alas, the outside fireplace was broken. Despite there being a note on our reservation about the BW Rewards gift card, the gift card was not applied to my bill.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your detailed comments regarding your experience at our hotel, to include before your arrival. Communicating with our guests from the moment your reservation is made, we take great pride in ensuring every detail of your stay is perfect. By reaching out to us in advance, you made every effort to ensure the amenities that were the most important to you were available. The disappointment you must have felt, and possibly the frustration, must have been of great impact. None of us aim to provide a poor experience, especially to kids who are looking forward to having a great time! We recall communicating with you in advance, and at the time of responding to you on both occasions, we let you know we were still anticipating being open. We apologize for letting you down. It sounds like you were able to go to the arcade and bowling alley after all, and further sounds like we have some work to do to ensure it is a better experience for you in the future. Overall, poor maintenance, slow service, and contradictions made this a stressful trip. You mentioned a billing discrepancy as well, and we know efforts outside of this platform can be made to remedy this. We hope you will reconsider staying with us in the future so we can have another chance to provide you with superior care.

"Nice rooms terrible food"

1
User 12/10/2020

The rooms are nice and clean. We had breakfast and the staff were terribly rude in the kitchen. We waited over 40 minutes for our food. It was ice cold when we got it. I told staff who refused to correct the issue. I told the front desk who just apologized, completely unacceptable service!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. We are in receipt of your comments here as well as to our Customer Care Team, and we understand you've been inconvenienced and disappointed during this visit. We are so sorry to hear we've let you down. We are reviewing all the details of your stay, and we intend to connect with you privately to provide you with the personal attention you deserve.

"Exceeded expectations"

5
274jamim, St Charles, United States 11/10/2020

The minute we walked in the room we were blown away. Huge room (2 queen beds), decor was very inviting, and that bathroom....amazing for a hotel like this. There is an indoor pool/hot tub and an outdoor pool/hot tub. Very rarely do you find this. The outdoor pool was a bit chilly in September but still amazing. The bar at the pool was a great amenity also. The fitness center over looks the pool and is one of the largest I have seen at a hotel. Spacious, natural light, plenty of equipment and very clean! Here is the best part...I was out early for a run and when I returned to the property there were wild horses grazing near the entrance. And they remained throughout the morning. What a beautiful sight.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing our hotel for your recent getaway! It sounds like you had a wonderful time, and we appreciate you letting us know you enjoyed your stay. Spacious rooms, great amenities, wild horses, a large soaking tub--everything you need to feel exactly as you should while you are vacationing! We are happy we could be part of your journey, and we look forward to seeing you again soon!

"Urine and feces as air freshener for two days"

1
User 10/10/2020

Toilet wouldn't flush for two days. Had to have maintenance come in twice. As a consumer, this is a basic expectation. Would offer nothing to help ease the inconvenience. Four people in the room. Had to walk all the way to the lobby to use toilet Otherwise, nice room

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. A fully functioning room is one of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. A lack of this convenience can create a number of impacts throughout your stay, and your peace of mind can be lost. Now more than ever, it is critical your room is prepared and maintained with care and attention to detail, and I apologize that we failed you. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Amazingly Clean & Fresh"

5
michele m, Lexington, South Carolina 05/10/2020

Best Western Premier is super clean and fresh even the ceiling vents! We had traveled from Hilton (dirty) Sedona to Grand Canyon Best Western and were so happy to see the clean room, lean floor, spotless bathroom! This has got to be the cleanest Best Western I have stayed at!!! People are all friendly and Covid clean-wearing masks. 2 pools indoor and outdoor. Large fire place and activities. Had a wonderful time!!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
On behalf of our entire team, I would like to thank you for staying with us and letting us know how much we exceeded your expectations regarding the cleanliness of our hotel! The health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We a glad these efforts allowed you to relax and unwind. We hope to see you again soon!

"One night stay"

4
Jeff Y, Fenton, Michigan 26/09/2020

Nice room, clean and good for one night. We had to be moved because someone decided to smoke marijuana in our building. They moved us without issue. My wife and I bowled a game downstairs in their bowling alley which was a nice bonus. Nice pool area, water was very cold.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. As we are a smoke-free hotel, I can only imagine how shocking it was when you discovered someone violating the hotel's policy as well as the state's law! I am so sorry to hear about what happened. We appreciate your patience and understanding, although it is unfortunate you were disrupted. We hope you will come back again soon for another round of bowling and a dip in he pool! We look forward to your return.

"Not clean"

1
User 18/09/2020

There was dried food splatter on the bathroom door. We were so tired that we just cleaned it. There was also a stain on the sheets, but again we were too tired to change rooms. The front desk was in another building and we were only there one night. The person at the check in was wearing a mask, but it was not covering his nose or all of his mouth.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. A clean room is one of the most basic expectations you should have when staying at any hotel, and it is so important now more than ever before. We are a Premier Best Western, and as such we should exceed this basic expectation. A lack of cleanliness can create a number of negative impacts to your stay, as is evident by your review, and you should not have to go through this while you are on vacation. Your room should be prepared and maintained with care and attention to detail, and I apologize that we failed you. We also are sorry to hear the facial covering was not fully covering the desk agent's nose and mouth. Your safety and comfort of of equal and great importance to us. We are following CDC recommendations, as well as state, local, and Brand guidance to ensure we are wearing facial coverings. We will work harder to ensure our team is meeting this requirement. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Convenient to the Canyon"

4
User 08/09/2020

Super convenient to the Grand Canyon. Quiet and spacious room. Several restaurants close by along with a good restaurant on property. WiFi was good, room was clean, fridge in the room, and there was a safe in the room The only reason this doesn't get an excellent rating from me was because the microwave was disgusting. I can overlook this normally, as sometimes things get missed. But when I called the front desk to let them know, they said they would take care of it. Great, we would be gone all day, so no problem. Came back that evening, still not cleaned. Called again, they said they would send someone upright away and they did. We left the room while were taking care of it, came back and it was clean, tho they left the microwave plate on the dresser....and it wasn't clean. Overall a great stay minus the slight mishap, and we WOULD stay here again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations with regard to cleanliness. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"2nd time here & 2nd ONLY to in-park lodging"

5
Rocker_rep, too far from the wild west! 26/08/2020

We love this place. We stayed here on a previous trip and had been upgraded to a suite. We weren't as lucky this time as it was sold out. But our room was spacious, with every necessary creature comfort. Large bathroom with a huge counter holding double sinks; very helpful getting ready for the day. We enjoyed the outdoor pool but missed having the pool bar open. Not sure why it wasn't, because lots of room around it for social distancing!? The spacious indoor pool is next to the outdoor pool and also very nice. The entire property is lovely and we will stay here again - especially if we can't get a place in the park, which is always preferable.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your return visit! We appreciate you sharing the details of your experience, and we are so sorry we were not able to offer you an upgrade during this trip. It sounds like you were able to enjoy a new room type and still had all the space and comforts you needed in order to make the most of your visit. We also apologize the Pool Bar was closed during your stay. We are limiting as many touch points as much as possible, and re-evaluating our operating procedures often to find the best way to serve our guests. Physical distancing, state and local guidelines, weather, and a consideration about what will draw larger groups are all taken into consideration, as well as the needs of our guests. We understand your stay doesn't have the same premier feeling as when all of our amenities are available. For now, we do invite our guests to check with us ahead of time for pool bar hours and operations, as we are limiting the opening of this area. We are hopeful we will see you again, and we wish you safe and happy travels until you return.

"Great all around"

5
608erikv, Breckenridge, United States 17/08/2020

Kids loved the indoor and outdoor Pools and Spas. Mom and Dad loved the location so close to the Grand Canyon, the game room and bowling alley although it wasn't open when we visited on a Tuesday, the decor and the warmth. The check-in Lodge is really cute. Great option in a tiny town where options are limited just outside the entrance to the Grand Canyon checkpoint.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our property is perfect for families, offering pools and a Fun Center (which is now open from Wednesday - Sunday). We are so happy to hear you enjoyed your stay, and we look forward to your next visit.

"Good value, great location"

4
world_is_not_my_home, New York City, New York 17/08/2020

Great family friendly hotel 15 minutes from Grand Canyon. Note that they do not have complimentary breakfast like other BW's. However facility and amenities are that of 4-star hotel. Has great indoor and outdoor pool, which is great w/ kids. Room are a little old, but clean and spacious. I've stayed inside Grand Canyon before (one of the lodges inside the park), but I think this is much better value and offer more comfort. Would recommend highly!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your experience. We appreciate you letting us know you felt we offered a great value compared to the lodging inside the park. We love our town of Tusayan, and we are glad to hear you did too! Some of our rate include breakfast, and our reservations team will be happy to assist you with future reservations. We look forward to your next visit.

"Ideal location still not our favorite"

4
Laurem29, Cape Cod 12/08/2020

This was our least favorite Best Western of our 2 week trip. We stayed in Zion and Bryce and they were fabulous. This hotel was much more expensive and while the hotel is in a great spot, it is dated. Cars are parked outside rooms and you can hear them coming and going at all hours even on the second floor. You can also hear everything that's happening in the rooms around yours. The staff was welcoming and kind and COVID recommendations are being followed. Pool area was great. Most amenities are not open due to virus though. We also didn't realize that breakfast was not included at this site. That was a huge disappointment as the price was the highest. All in all the stay was fine. Not our favorite but...

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love Zion and Bryce, and when you partner those parks with The Grand Canyon it's amazing! Your trip sounds so enjoyable. As each Best Western is individually owned and operated, our guests get to experience different interpretations of the area through the decor and layout of each hotel. The historic and rustic charm of our original structures lend themselves to easy access from exterior entrances, and we aim to mimic the canyon walls with the exposed brick of our main building. Our 7000 wing, the newest, allows us to share a more contemporary feel with our guests. Over time, our decor will continue to be renewed and revisited. It sounds like you might enjoy the 7000 wing on your next visit. We do apologize the noise was unsettling, and we greatly appreciate your understanding about Covid operations as well as limited breakfast offerings. We hope next time you will find us to be one of your favorites!

"It was a nice space for the family"

4
forksbabe, Toledo 11/08/2020

This was our home base for our Grand Canyon trip. We stayed here bc there was suppose to be a bowling alley and arcade to help keep out niece busy. The arcade was closed due to covid (although we were told on the phone it would be open) and the bowling alley was only opened on the weekend (we were there on a Monday and Tuesday) so that stunk!! But the pool was nice and the food was decent!! And the margaritas kicked a*s!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so sorry the arcade was closed. We have been making modifications frequently to the hours of operation, sometimes more than once a week. Receiving the incorrect information built your hopes up, and we apologize again for providing you with the wrong information. We hope you will be back to enjoy us again, next time hopefully with all of our products and services available!

"Everything you need in one place"

5
User 10/08/2020

Our first visit to the Squire Inn definitely will not be the last! Each and every staff member we had contact with went out of their way to help make sure our experience was fabulous. Our room was spacious and very clean; no concerns at all with the ongoing Pandemic. The menu and wine list at the restaurant was excellent - as was the food. My steak was perfectly prepared per my order and the service was outstanding. There are plenty of activities for families too: indoor and outdoor pools, an arcade and bowling lanes are all available when your day at the Canyon is done. Check this place out!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such lovely feedback about your visit. We are so happy to hear you enjoyed interacting with our team. With everything that is going on right now, it's harder to find ways to relax. It sounds like we were offer you respite, a home away from home. Our team will be thrilled to hear your stay was most enjoyable. We hope to see you again soon.

"Excellent Experience"

5
michee3333, Denver, Colorado 05/08/2020

We are picky and generally stay at Marriott as we get perks. We arrived and were immediately upgraded. The hotel was clean, we felt safe (It was the summer of COVID) , the staff was welcoming and on-top of everything. The room was large, comfortable and well-priced. We ate in the restaurant several times and enjoyed it. Were were iffy on the location as our main reason to visit was the park, however, it was easy to access so didn't detract from our experience. Honestly we were pleasantly surprised and highly recommend this Property. Thanks for a great stay and the upgrade:))

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your refined taste and scrutiny. Your perspective elevates our level of service, and we are glad to hear we exceeded your expectations. You want to feel safe and comfortable as you travel to brands you are unfamiliar with, and we imagine a lot was riding on your visit with us. Glad you enjoyed it. Check with us about status match for your rewards membership. We can match the elite level Marriott is providing you; if you've not looked into it, we can help. We hope this is the first of many visits for you!

"Best in the area"

5
User 27/07/2020

Excellent service, clean room and nice indoor and outdoor pools. Helpfull stuff and very friendly workers. Location is very comfortable and close to the Grand Canyon entrance. Highly recommend this hotel. Best western is really BEST

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our goal is to ensure all of our guests enjoy their stay as much as you enjoyed yours! We appreciate you and look forward to your next visit!

"Bad experience"

1
User 15/07/2020

My wife incurred and injury while stay at the Best Western Premier Grand Canyon. After I got her home and through surgery I mad several attempts to contact the Hotel regarding this and the kept forwarding my call to numb ears the had voicemail and no one would ever return the call.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are in receipt of your comments, and we are so sorry to hear about what happened. Your unique experience will be addressed personally by a member of the leadership team. I have been advised contact efforts have been made.

"Looks good on paper."

2
markU6169GK, Gilbert, Arizona 14/07/2020

The website didn't note that the bar and arcades closed. Shower drain was clogged. Pics on website are for the newer rooms; likely not the one you will get. You have to ask a staff member to turn on the outdoor fireplace. There was no staff in site ther than front desk.

Barbara Cote, Agency / Consultant at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We understand the pandemic has caused great inconvenience and disappointment, and we apologize for the impact this had on your stay. It is important our guests feel comfortable, and we are so sorry to have created confusion and frustration as a result of amenity closures and a lack of communication. We need to find a way to better communicate to our guests even when policies and procedures are being modified frequently. We understand you would also like to see more of our rooms advertised online rather than us having one type of room being reflective of each building. We do offer rustic and modern decor depending on room type and building, and we will continue to seek ways to meet and exceed our guests' expectations in how we showcase the differences. Burning a fire unattended is something we avoid by lighting the pits upon request, and we appreciate you bringing your concern to our attention as well as the lack of staff present at the time you visited the Front Desk. We want our guests to feel accommodated at all times, and we apologize for letting you down. We hope you will come back to see us again so we may have another chance to exceed your expectations.

"Decent hotel with a few issues."

3
User 12/07/2020

The lobby is modern and nicely done. The gift shop has a variety of items. Our bed was comfortable and the bathroom was spacious. We thoroughly enjoyed the pool.The breakfast was filling and tasty. We had a couple of issues. My wife booked our room under the impression of what was listed on the website. Be aware there is a new and old section and you may get stuck in the older section (not terrible by any means) but not what you paid for! Our junior suite was completely different than the picture on the website. It was very aggravating to arrive at 10 o'clock at night and find this out. Yes, it was a big room but that is not the point. We did receive free breakfast but my wife emailed the manager with 0 response. That speaks volumes. It was pretty much like tough luck! We don't care about breakfast; we got a different room than what we paid for! I don't like being deceived. All of the pictures need to have a disclaimer. We stayed for 3 nights. It would of been different than 1 night only. The A/C wasn't working properly but we figured nothing would get done and we would look upon as complaining again.

Barbara Cote, Agency / Consultant at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you enjoyed the lobby and gift shop as well as found our rooms comfortable and available amenities and services satisfactory. It sounds like we have some work to do in a few areas, most notably in how we communicate and build your trust. We know it can be a huge disappointment to get to your room and see it differently than as photographed, and offering disclaimers about our unique room types and decor in each of our many buildings could be of benefit. Further you did not receive an email from the manager, and I am so sorry about that. We do not usually hear feedback indicating we do not respond, so I hope you were given the correct email address or that the manager was not out of the office for an extended amount of time. We would be happy to look into this with more information. In any case, it's a lack of communication, and we regret that. It all added up to a lack of trust you had in us when you needed us as in the case of your AC. We assure you we can do better, and we hope we will have another chance in the future to provide you with superior care.

"Very pretty hotel and nice staff but"

3
ggarcia9408, Durango, Colorado 28/06/2020

Swamp cooler did not cool. At 2:30 am with our three kids we had to move room because our room was too hot. They kindly moved us into a new room but the new room reaked of cigarette smoke and the toilet did not flush. They brought us a plunger but because of Covid they could not enter the room. Unfortunately it was not a plunging issue so the answer was to take our kids to lobby (three floors down) to go potty.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. 230 A.M. is an unacceptable time to have to move rooms, and you should not have been inconvenienced so. Everything should be in working order in your room, and we must ensure our rooms are comfortable for our guests from start to finish. We are so sorry to hear about your experience and assure we we are better than this! We are working to follow state and local requirements along with CDC guidance to ensure the safety of our guests and employees, and as such have decreased some of our interactions . We will continue to work hard to ensure we meet and exceed our guests expectations. Thank you for your patience during this difficult time. We are hopeful you will return to see us again.

"1st Grand Canyon Visit"

5
followingt247, Dayton, Ohio 28/06/2020

This hotel was perfect for our family of 5. Booked a room with two queens and a roll-away. They waived the charge for the roll-away since we were Best Western members which was nice. The pool area was amazing! Kids enjoyed the outdoor pool and jacuzzi, and there was an indoor pool as well. VERY CLOSE to Grand Canyon park, and lots of places to eat in the small town. Overall, we would definitely stay here again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Great, EXCEPT"

4
SaraBLosAngeles, Los Angeles, California 24/06/2020

3 night stay - had to change rooms First impression - they need to hire more people. There was one, younger person working - he had three people on hold, three people waiting in line and an impatient dad asking for maps. There were multiple people in the bar/restaurant area, which was empty. So if you're booking during covid, be patient. I booked two rooms, one for my mom and one for me and my fiance; both king bedrooms with a communicating door for 3 nights. We were in the older building. It was full of families - which meant a lot of screaming, crying, yelling and running feet. It was dirty, old, and run down. I was disappointed when we first walked in because the rooms looked nothing like the photos. The carpet felt like it had never been cleaned since it was installed. There was a used coffee pod in the coffee maker. The air conditioner was old, noisy and run down. We thought it was going to be nice because it overlooked the pool. WRONG! THE POOL IS OPEN 24 HOURS and we heard a group of adults and kids out there until 1am. We blasted the air conditioner to try to drown out the noise. By the morning, the air conditioner burned out and smelled "hot." When we went down to the concierge to ask her about the pool policy, she couldn't have cared less. I just asked for new rooms. And that's when the magic happened! She gave us two brand new rooms. We knew when we walked in that they were going to be much better. The rooms were brand new and quiet. We couldn't hear anything. The sheets still sucked, but we were so relieved we didn't care. Pros: - The gym is awesome - super clean, enough equipment, and empty - If you get the right rooms, the rooms are great. - You can't beat the location. We went to the park for sunset, for sunrise and to see the dark sky. - Better coffee in the better rooms, Keurig cup type makers - Bigger bathrooms with lots of counter space - Great aircon (in right room) - Super clean (in right room) - Pool is open 24 hours (if you're not sleeping near it) Cons: - If you have a pool facing room in the old building, it's LOUD - Pool is open 24 hours - Sheets are awful - SUPER Dirty (in old rooms) - Outdated (in old rooms) - Aircon doesn't work (in old rooms) We can't say much about the food because it was over priced. There aren't a lot of food options in the area, so we ate a lot of snacks and Starbucks for breakfast. If you get the right room, it's great! It would have been a difficult trip if we got stuck with the old rooms.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a thoughtful review. With travel bans in place across the globe, we are feeling the impact of the pandemic in ways that our guests may not expect regarding staffing. With reductions in the number of rooms also that we make available and the access the public has to us but not to other resources, we are certainly seeing different dynamics and taking more time with our guests. We appreciate you reminding visitors to be patient. We also appreciate you letting us know how much you enjoyed our favorite amenities like the fitness room. To hear you were inconvenienced at first but were able to move to another room you enjoyed is great to hear. Letting us know we have some work to do, you've highlighted area that need our attention. We apologize for any disappointment this experience caused you. We will take your comments into consideration and will continue to work hard to ensure our guests' expectations are exceeded at every turn. We hope you will come back to see us again to see our improvements.

"Cleanliness, missing amnesties"

3
sbegay9168, Tusayan, Arizona 23/06/2020

Dirty top blankets, no none slippery pad, fridge was dirty, used bar soap in shower, hair between sheets, stained pillows case, broken coffee maker. Over all stay was ok just a few thing they could work on for next time.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve. It sounds like we overlooked a few areas, and that lead to disappointment. We apologize for letting you down. We will continue to work hard to ensure our guests receive superior care. Please consider staying with us again so we can show you our improvements.

"Visiting the Grand Canyon"

4
jc0rnacc, Wheat Ridge, Colorado 21/06/2020

My girlfriend, two dogs and I were on a road trip and this was our final stop. This BW is very close to the GC and right in the town. Pool was great. Room could be cleaner. Staff was very nice. Dog friendly.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and Hitting the Road with Best Western! Now is the perfect time to visit our National Parks and take a Road Trip thanks to great deals, reduced crowds, and fewer cars on the highway. We will continue to take great care to ensure cleanliness meets your standards. We appreciate your visit and look forward to your next trip.

"Geat Place To Stay Just Outside The Grand Canyon National Park"

5
orlandotourist, orlandoflorida 20/06/2020

We stayed at the Best Western Premier Grand Canyon Squire Inn while on our two day stay to visit The Grand Canyon. This hotel is located in the small town of Tusayan, just outside the park. Tusayan offers a number of hotels, an RV park, general store, and food establishments from fast food to steak houses. The hotels in Tusayan are much easier to book than the hotels located inside the park on the South Rim of the canyon, and offer quick ten minute access to the park entrance, as well as the shuttle system provided by the park during the main tourist season. This Best Western is conveniently located at the last stop of the park shuttle system (purple line) for easy access to and from the park without having to drive and park a vehicle inside the park, although park access still requires the entrance fee. This hotel is also located five minutes from the Grand Canyon National Park Airport that provides the airplane and helicopter tours of the Grand Canyon. This is a full service resort with two pools, 4 onsite restaurants, fitness center, game room and bowling alley, pub, and gift shop that has clothing and other items one may have forgot to bring. The rooms are spacious and well sound proofed and provided with plenty of outlets for charging devices. We didn't know we were next to one of the pools until we opened the curtains. The bathroom was clean and well maintained. The service to the room was excellent. We were on a tour with a group, and were provided breakfast each day. The all you can eat breakfast was hands down the best I have encountered in years of traveling around the world. Anything you might expect in beverages, fruit, cereal, as well as real bacon, sausage, scrambled eggs and other breakfast fare. A chef prepared omelets to order. There were other items that become too numerous to remember. The tables were bused as soon as a plate was finished, ready to go back for more. This hotel was a delight to stay at, and I would highly recommend it to anyone looking to visit the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a comprehensive review of our delightful town and our hotel. We are proud to be part of a community that is working hard to ensure our guests' safety, and we are enhancing our protocols to echo Best Western's Call to Action! We Care about our guests, and we are happy to hear you found us so accommodating. We appreciate your business and look forward to your continued patronage in the future. Until we meet again, travel safely!

"Great Room. Wonderful property. Friendly staff."

5
bridgetitsme, Great Falls, Montana 19/06/2020

The lobby is beautiful, the property is fantastic and our room was large, well appointed and clean. The staff was very friendly. We arrived early and they were happy to give us our room. Our stay was during COVID 19 restrictions and the facility was accommodating and cautious.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love to hear the positive feedback about how our guests feel about our enhanced cleaning and safety protocols. We look forward to your next visit!

"Road Tri"

5
Phillip M, Great Falls, Montana 18/06/2020

Stephen was most accommodating in getting us checked in at a late hour; a great place to stay; very clean, nice beds, and a wonderful locale in relation to entering the South Rim; only a mile away! Should we ever return, this will be where we'll stay; thanks again, Stephen!

"Grand Canyon trip"

4
Jeff C, Greater Baltimore Area 09/06/2020

Hotel just opening back up after coronavirus. Most staff helpful. Restaurant staff not so much. Service was so slow. Several staff downright rude. Many amenities not open and hours have changed drastically. Check with them prior to travel. I did not and was disappointed.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you recognizing the efforts of our staff during this unprecedented time. Services and facilities around us are beginning to reopen while we have remained open for essential workers. We are happy to see the return of our vacationing guests! We understand the pandemic has caused great inconvenience and disappointment, and we apologize for the impact this had on your stay. It is important our guests feel comfortable, and we are so sorry to have created confusion during your stay. Policies and procedures are being modified daily, and we assure you we are prepared to handle your next stay with superior care. You offered a great suggestion to our guests which is to check in with us prior to arrival to see which amenities are open and available. We will continue to seek ways to exceed our guests' expectations, and we hope you will come back to see us again when it is safe for you to do so.

"Beautiful property extremely close to Grand Canyon entrance"

5
lawhiteley2020, Tucson, Arizona 07/06/2020

This property has all the amenities you could need for a family trip as well as privacy for couples. The King suite is large and nicely decorated. The bed in our room was handicap accessible and too soft for my back. The jetted bath was wonderful!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax! You've also noted we have several restaurants and amenities on property, and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Overall positive experience! "

4
rafarighi, Curitiba, PR 03/06/2020

The hotel is located only 1 mile away from the Grand Canyon South Rim entrance. Staff is very nice and are always happy to help you. The hotel ended up being much better than we expected. Facilities are nice, indoor and outdoor pool, clean towels, bar with good food and a little souvenir store... On the other hand, the bedrooms need to be updated. As soon as we arrived we had a problem with our fire alarm (that was fixed immediately), second with our toilet that did not flush as the water mechanism got stuck and our final major issue was the ceiling leaking water over our couch during the entire first night, we had to change rooms. Coffee machine was dirty and we also found burnt matches behind the curtins in our second room.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. A clean room in good condition is one of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. When we fail to identify and resolve opportunities before you arrive, your stay can be impacted. You should not have to be inconvenienced and disappointed while you are on vacation. Your room should be prepared and maintained with care and attention to detail, and I apologize that we failed you. We can and will do better! Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Stunning property"

5
trcgw, McMinnville, Tennessee 02/06/2020

Wonderful hotel with lots of amenities just outside the Grand Canyon National Park. Several restaurants and lounges. Pool area was very nice! Other restaurants and shopping near by. Staff were all very professional and welcoming!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and letting us know you enjoyed your stay! Our spacious rooms, premium location, and friendly staffed helped you make the most of your visit. We look forward to seeing you again soon!

"Conveniently located to GC"

4
CalLowe, Metairie, Louisiana 02/06/2020

The hotel was very convenient to the Grand Canyon. The staff was really all great. The rooms were pretty good size but I felt it was a little outdated. For the average person it's fine, but if you travel often and used to Updated big boxes I felt the accommodations were a little outdated. They kept the hotel clean though. My family enjoyed the indoor and outdoor pool though!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review! We appreciate you letting us know what you liked about our hotel and how we can improve the decor for those who are looking for the updated big box hotels. Pointing out we offer both modern and rustic rooms helps educate travelers in choosing a room that best fits their needs. We are working hard in our pursuit of leading the industry in superior care, and we appreciate you letting us know we are on the right track. We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"An amazing experience"

5
User 28/04/2020

We stayed here in January 2019. I have just looked for the hotel again as we are planning another trip next year, and this hotel was by far the standout of our whole trip last time. The pictures don't do it justice. The hotel was magical. It was snowing and we spent the evening in the outdoor spa. Pretty amazing when you are from Perth, Australia and haven't seen snow before. The indoor pool was also lovely. The rooms were huge, which gave our kids a chance to move around after spending a lot of time driving and staying in small hotel rooms. And finally, the hotel is so close to the Grand Canyon. It is also surrounded by a number of restaurants and a unique gift store. We can't wait to come back!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The true measure of a great vacation is being able to reflect back with fondness and enthusiasm about your return. It sounds like you had a wonderful visit, and you've made lasting memories. How wonderful to see the Canyon in the snow and to have plenty of room to enjoy yourselves! We are happy to have been part of your journey, and we will look forward to your next visit.

"Just go to another hotel - using COVID-19 as an excuse."

1
507alysar, Los Angeles, California 27/04/2020

I guess due to the COVID-19 the hotel doesn't think they need to practice customer service. Relocating my family across the country and I decide to stay here but they did not give any warning or notification that the amenities BW normally offers at all hotels would not be offered here. I book the same day check-in and did not arrive until 1 am. I call them to let them know I would be arriving at this time. I am a completely reasonable person so if they gave me a heads up about the changes I would have been ok. the hotel is completely empty and they did not give me any of my requests. I was traveling with my family and a puppy request connecting rooms or rooms next to each other. I have to move 2 times before I got my request. it was almost 3 am until we were officially check-in. they did not offer the grab and go breakfast. told me to go back to the gift shop at 9 am. Grab and Go breakfast was from 7 am - 10 am. I also called BW customer service they did nothing. All I asked for if to honor what you advertised and when the hotel is completely empty to honor your guest's request. so they don't have to move around several times in the wee hours of the morning. Not to mention there was a worker smoking on the property at a smoke-free hotel. I expect better from a hotel that a 4 diamond hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Moving across the country is a huge undertaking, and travel during these times is certainly different than it was just a short time ago. Factor in your late arrival time, and it sounds like a weary way to arrive. We apologize that your experience with us left you feeling frustrated. Your safety and comfort is always our first priority, now even more so. As such, we are following recommendations and guidelines as offered by our governor and the CDC. We have advertised as much as possible to give our guests peace of mind. We want our guests to know we will do all we can to ensure you feel as safe as you would when you are sheltering-in-place at home. This means modifying our operations, and as such some of the amenities you are used to are unavailable or offered with some limitation. We understand you were relying on more communication, and we will evaluate new ways to make sure our guest know how we are handling our policies and procedures during these unique times. I am so sorry to hear about your arrival experience as well. Your reservation comments indicated your first request was for a connecting room, and your second request was to have your rooms next to each other. Since you had a pet with you, you were offered a pet rooms. These rooms were side by side and not connecting as a result, and we were able to honor your second request both upon your arrival and when you moved rooms. Still, not receiving your first request is a terrible disappointment, and we apologize for how disappointing your night was overall. We will take all of your feedback into consideration, including how the designated smoking areas are perceived by our guests. We hope you will reconsider staying with us and we feel confident we can provide you with the superior care you deserve.

"Best Best Western"

5
Al T, Colorado Springs, Colorado 30/03/2020

This is the nicest best western we've ever stayed at. We stayed during the start of COVID-19. For the protection of everyone the pool, fitness, and dining areas were closed, so I can't review those. The staff was beyond helpful. Everyone was apologetic for the closed amenities and we were able to eat take out. We had breakfast burritos which were exceptional and pizza which was very good. The room was the largest we've stayed in. I'm not sure if we were given an upgrade. the room had two sinks, one in the bathroom and a separate vanity area. We found having the two sinks very beneficial. Last, we brought our dog and there were walking trails and forest service roads right next to the hotel. The facility and room were clean and up to date. We would stay here again in a heartbeat.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your encouraging words during this unprecedented time. We are so grateful for your business and your positive feedback. We are looking forward to your next visit. Stay safe and be well until we next meet!

"Wonderful place to stay in the canyon area"

5
782juliee, Hilliard, United States 29/03/2020

This hotel is located just outside the park. We stayed at this hotel for one night in early March. The rooms are very nice. The hotel offers a lot of amenities (bowling, multiple restaurants, indoor and outdoor pool) I'm sure it is quite busy during the high season, but was very quiet and enjoyable. If you get a chance eat at the Coronado Room. Wonderful meal after a day hiking around the canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much you enjoyed our rooms, amenities, and atmosphere. There is so much to enjoy after a day of hiking, and we are happy to hear you found our accommodations perfect for you. We look forward to your next visit!

"Average Highway Hotl"

3
gregorys247, Lodi, California 23/03/2020

This is only the second time that I have stayed at a Best Western Premier hotel. My previous experience set my expectations very high. This hotel did not meet those expectations. The room was nice; but, about average for a mid-range highway hotel. The bar was less than inviting with an extremely small menu. Other restaurants were either not open or very expensive. Given the price, we might have done better by staying at a hotel in Grand Canyon National Park.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you coming back to experience the Premier Life! We understand you are disappointed in the limited selections we offered at the time of your visit. A small menu at the bar doesn't offer you as much of a chance to experience all the local flavors available, and the lack of all our available restaurants restricts you from taking in the ambiance. Dining should delight all the senses, and that can't happen when our areas are closed. We know you rely on us for a memorable and enjoyable stay, and we did not provide you with the experience you hoped for. We regret this has happened. These are unique times that have called for us to modify how we operate, and we sincerely apologize for the impact to your stay. You wondered if you would have fared better by staying within the park, and we can share with you the hotels inside the park have closed and plan to stay as such until May. When everything is up and running again we hope you will come back to visit with us again so we can have another chance to provide you with superior care. Please stay safe and be well until we meet again.

"GOOD STOP"

5
User 22/03/2020

Coming from SC. had to reply heavily on these reviews--which I found helpful, so I am taking time to write mine. Locale to canyon is super close a few miles. Enough driving back to hotel from canyon was cool--with both nights setting a showing from the local Big Horn Sheep ( I think). The BW Hotel worked out very good for us. We had a King room in the central Bldg. Others have commented on this aspect of Bldging location. The swimming pools are quite nice--we only used indoor in March. The Building and doors seem quite secure. The lobby has great fireplace which we enjoyed both nights. James the concierge keeps the fire well stoked and is about a nice and helpful as they come!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your feedback is helpful to us and to others who are travelling to Tusayan and The Grand Canyon's South Rim. We appreciate you letting us know our convenient location was perfect for you. It sounds like you were able to relax both day and night as a result of our amply amenities. Your interaction with James was an added delight, and we will be sure to celebrate his service on your behalf. We certainly look forward to your next visit, and we wish you sage and happy travels until we meet again.

"Great Stay"

4
GarciaTrvl, United States 19/03/2020

We originally planned on staying here only one night, but once we arrived we were fascinated with the lobby and all of the amenities we decided to spend the rest of our weekend at this hotel. The room was nice and clean, carpet was a little dirty I don't think it had gotten vacuumed. Bed was comfortable. Pool area was nice and water was warm, my daughter enjoyed it every night. The breakfast crew was amazing they remembered us every morning and welcomed us back. The service was great, not only were we continually checked on by our server but by all the staff. The only downfall was no kids menus for breakfast or at the pub. We enjoyed the bowling alley one night.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a wonderful testimonial of your visit. You decided to stay longer as a result of your delight, and we couldn't be happier. We've taken note of your feedback about the attention to detail needed with regard to our carpet cleanliness and options for kid's dining. We appreciate your business and look forward to your next visit.

"Grand canyon"

3
Kathy D, Philadelphia, Pennsylvania 17/03/2020

Because I had not booked a hotel in advance, I called Best Western hotels direct and booked this room. It was the most expensive room the entire trip around the area. We were very disappointed in the room for the cost. The room was typical Best western but at double the cost and NO breakfast included which is why I usually stay at a BW so we can leave early in the morning.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your experience. It sounds like you were hoping for a better value, and we apologize for letting you down. We offer premier accommodations in a very popular area where there are not as many rooms as their are visitors, so we tend to see rates at a premium while offering unique amenities like a bowling alley and arcade. Our reservation agents will be happy to discuss your next reservation with you and help you plan a trip that provides you with everything you are looking for. We hope to see you again.

"Excellent place for the Canyon!"

5
Steve J, Canterbury, United Kingdom 16/03/2020

This is a lovely hotel for exploring the Grand Canyon: clean rooms and central areas, friendly staff, good food options, drinks not too expensive, comfortable rooms/beds. Wifi worked well. Loved the fires in the lounges. Would definitely recommend this hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your recommendation. You've pointed out our clean rooms, great dining, and ample amenities, and we are happy to hear you found everything you were hoping for when you stayed with us. Come back and see us again soon!

"Exceeded expectations"

5
User 15/03/2020

This hotel greatly exceeded expectations. Beds were very good, rooms updated and very nice lobby. Wish they offered a free breakfast because prices in town, even fast food, are 50% more costly than home.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your visit and sharing such positive feedback with us. We appreciate you and look forward to your next visit.

"Comfy Room -5112"

4
covenant786, Oslo, Norway 14/03/2020

Large Room. Comfy bed. Two chair and a table. Wet bar. Keurig Coffee Machine, but only decaf capsules. Tv. Work station. Safe. Good size bathroom with mounted shower and bathtub. Nice historical pics on walls. Quiet area. The Room heater could have been better. Window can be opened. Hospitality is great. Staff is serviceminded. Breakfast is around 14 USD. Good assortment. Recommended. Nice gym, but I missed a Machine for working out my legs (Weights). Spacious. The pool is both indoor and outdoor. However there is not a proper wardrobe, only restrooms. Only a 15 min drive to the canyon The park fee is around 35 USD for a car and lasts a week.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Being able to stretch out in a spacious room that offers plenty of amenities sounds so relaxing, and we are happy to hear you found our accommodations comfortable with design touches well-suited to the area. We appreciate your business and hope to see you again in the future.

"Got better over time"

3
BelindaWF, Waxahachie, Texas 10/03/2020

First room had HVAC and phone issues that could not be resolved so we moved to another room in the late evening. Beds were comfortable, room was larger than average, microwave and mini refrigerator in the room and quite for the most part. Staff seemed stressed most of our visit (front desk to amenity services).

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your visit. We appreciate you letting us know what you liked about your room and how we can better attend to the HVAC and phone systems. We apologize for the inconvenience, and we will continue to work hard to exceed our guests' expectations. Please come back and see us again soon.

"Vacation"

5
jimgauk52, Lake Villa, Illinois 05/03/2020

great people ,very friendly ,very clean rooms. front counter very friendly and very knowledgeable about the spring training area of where to get tickets and where to have a affordable time with a lot of fun .

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and recognizing the quality of our services! We are a convenient stop on the Spring Training route, and we are glad you took the time to visit such a beautiful place. Your trip was truly special, and we are happy to have been part of your journey.

"near grand canyon"

5
WESLEY S, WICHITA 05/03/2020

very close to south gate of grand canyon np. unique motel. very nice. breakfast is extra. parking is not as close to door as i like. but not a deal breaker. every thing you might need is close. off season was great.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our location and our plentiful amenities provide our guests with convenience and comfort, helping you to make the most of your visit. We are glad you enjoyed your stay, and we hope to see you again soon!

"Grand Canyon Best Western"

4
Aaron V, San Diego, California 05/03/2020

The Hotel was really nice for the small town at the Grand Canyon. It was kind of cool because it has a bar and a game room and a 6 lane bowling alley. We did some bowling in the evening and had a good time. The only bummer is that it closes too early. Was not impressed with the food/restaurants but other than that we had a great time and the cost was very reasonable.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recent visit. Our Bowling Alley is a popular and unexpected delight, and we are happy to hear you had a great time! We look forward to your next visit!

"Clean and comfortable"

4
DetailsByBill, Germantown, Wisconsin 05/03/2020

We left the Grand Canyon national park after sunset and after observing numerous Elk in the parking lot and along the road we decided to delay our drive back to Scottsdale until daylight. Just outside the park entrance we discovered several hotels including the Best Western. The BW had a competitive rate and had a restaurant. We found the hotel friendly, clean and comfortable. We had dinner at the restaurant off the main lobby and found the food was good but very expensive. After dinner we discovered other dining options available within the hotel with family friendly pricing. We were glad we stayed rather than drive home in the dark.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for deciding to stay with us! Catching a Grand Sunset and visiting with the Elk, enjoying our products and services, and getting a good night's sleep before your drive back home sounds like a perfect getaway! We look forward to seeing you again.

"Prime location and Posh Image"

4
Seetohchuepeng, Johor Bahru, Malaysia 02/03/2020

Based on its high ranking/reviews, we stayed there for two nights. Attractive decoration and design. Spacious comfortable room, facilities, free parking are in accordance with our customary requirements. However, breakfast is not included in the room rate. Cost starts from  from $12.00, and does not include beverage, which is about $3.50 for coffee. We were pleased with our experience despite being unable to fully utilise the facilities due to activities at the Grand Canyon Nat. Park. Submitted by: See Toh Chue Peng/Jeremy Savill

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and providing such positive recognition of our products and services. We appreciate your business and look forward to your next visit.

"Do not stay too expensive, understaffed and dirty "

1
User 27/02/2020

Dirty hotel over priced. it's not staffed to accommodate guest. We had problems with no housekeeping for our stay that didn't even service our room! They checked us in with the window opened and slept all night with an open window without knowing! We left to have breakfast and forgot my phone came back and noticed. We called the front desk they didn't really care they stated it must have been the housekeeper before us checking us in and left it open! WTH so my husband work equipment and drone over $10k worth didn't matter! Came back from the Grand Canyon to shower the heater in the bathroom didn't work and called front desk stated they were going to send someone never did! Stayed 2 terrible nights and no one came over to resolve or make our stay better! I'm still waiting for Phil and Mr. Cabrera that neither were in the property to call me back still waiting. Stay away from this property!

"Friendly Staff "

5
roberthV1949GH, Phoenix, Arizona 25/02/2020

During our 2 night stay we had dinner both nights in the Colorado room at the bar with Peter. He was a blast and had a ton of great energy. Would recommend the house cabernet sauvignon and the ribeye. We also had happy hour downstairs in the Pub. Malcolm was super friendly and helped give us great referrals on the Grand Canyons best places to visit. We loved the arcade and look forward to visiting the pool next visit when its warmer. Didnt get a chance to bowl but the alley looked clean and fun.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Malcolm offered wonderful service, and we are so pleased to hear you enjoyed interacting with him! We are happy to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"Location great but hotel details could be better."

3
Wjules, Kanab, Utah 21/02/2020

Only a 1 night stay but internet was OUT. No one mentioned that on check in and we spent way too much time trying to connect and plan out our next day via online. We had to come down and ask if we were trying to connect the wrong way. It wasn't fixed until almost on our check out the next day. My 10 year old enjoyed the pool area (we used indoors as it was Feb) but towels were out and no one seemed in a hurry to replenish them. We had to dress and go ask for some before swimming, not the worst problem to have I know...but sometimes it's the little things. The staff when I did have interactions with them were really nice and hustling, but I would have appreciated being updated on the internet issue and not constantly having to ask. You hope to get what you paid for. Location is great, I'd suggest hauling in food from outside the area to eat as options are non existent if you hope for some healthy food.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations with regard to how we communicated about the internet. It is very impacting when you can't connect to the internet, and you spent valuable time trying to connect when we should have informed you prior. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Family trip to Grand Canyon"

5
tracies627, Holley, New York 20/02/2020

Malcolm, Michael, and Dennis are the best, most professional bartenders we met! Fun, friendly, and knowledgeable. Added so much fun to our trip!! Recommend them to anyone passing through. Make sure to try the Screwy Smokey Old Fashion!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your review and for allowing us to be part of your family fun! We appreciate your business and look forward to seeing you again soon!

"Amazing customer service!"

5
User 20/02/2020

Stayed here multiple nights. Clean, spacious rooms convenient to the Grand Canyon south rim. Malcolm, Dennis, and Michael took great care of us! Fabulous service and great recommendations. They the Screwy Smokey old fashioned!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Starting your vacation early and feeling welcomed and comfortable sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Standard rooms horrible, deluxe rooms acceptable. Thank you Sara!!"

3
JetSkiRacr1, Temecula, California 17/02/2020

Stayed Feb. 2020. Before you consider this hotel make sure you know the room differences. The website is not clear at all. We got a 2 queen “large room”. It was the “standard” old, small, dirty. Wife refused to stay in this room. For the price it was ridiculous. At first we were told they were sold out and no upgrades were possible. Thought about leaving the hotel. Checked back later and Sara at the front desk was the best. Gave us a Deluxe room which is what the website shows and is more like a Las Vegas quality room. Made the wife happy and a much better vacation. It's almost like the standard rooms don't even belong at this hotel. It should be separate and not part of the “Premier” Lobby is very nice, 24hr indoor pool, spa, fitness center all new. Outdoor pool closed due to recent storms and it being 15 degrees. Bowling alley and arcade is nice for kids who are bored after dark. Parking is easy and free. Even when “sold out” there were plenty of spots.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for your thoughtful review of our hotel. We are so happy to hear you were able to enjoy your vacation as well as interacting with Sara. Pointing out that we offer both modern and rustic rooms helps educate travelers in choosing a room that best fits their needs, and we are happy to share more details about our rooms with our guests when they have questions. We are working hard in our pursuit of leading the industry in superior care, and we appreciate you letting us know we are on the right track. We look forward to your return visit.

"Trip to Grand Canyon"

5
lruiz2020, Las Vegas, Nevada 17/02/2020

I took at trip to the Grand Canyon with my two kids and dog. The room was clean, beds were comfortable, and parking was close by. The hotel had a pool and bowling alley. We didn't make it in time before the bowling alley closed but we made it to the pool (open24hrs). Pool was heated, and jacuzzi was good. We ate breakfast upstairs at the buffet in the morning, it was clean, food tasted great, lots of drink options.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love making the whole family happy! We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"Internet not working"

1
User 16/02/2020

We were sent to a separate motel like building which is the 'pet friendly' building you pay about forty dollars extra for. Room is dated, stains on carpet and furniture, numerous outlets did not work, bathtub faucet sprayed water out its sides (and out of tub) while you took a shower. There was a floor lamp that had its cord just loose on the floor with no outlet anywhere nearby to plug it into! After we unpacked we realized the internet did not work, called front desk and they had no one available to fix that... They offered to change our room.....but that is a pain after you have unpacked. My husband complained again the next morning and manager was not available but staff said he/she would email....we have never heard from manager...

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. A clean room that is in good condition is one of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. A lack of cleanliness and comfort can create a number of negative impacts to your stay, as is evident by your review, and you should not have to go through this while you are on vacation. Your room should be prepared and maintained with care and attention to detail, and I apologize that we failed you. Further, a lack of working internet adds strain while you are trying to relax. You can't stay connected and productive, and this can take its toll. There is no excuse for us failing to respond to you both while you stayed and after, and I regret we let you down. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Great place to stay"

5
User 12/02/2020

I recently stayed at this hotel. I stayed in a handicap accessible room. The room was great. The floor plan was very spacious, allowing for my wheelchair. The room was very clean and the bed was very comfortable. If the room isn't a good enough reason to stay here the hotel staff were extremely friendly, helpful, and showed a genuine concern for my needs. Finally the restaurants and bars provided a comfortable environment with excellent food. When visiting the Grand Canyon in Arizona you should stay here.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax and stay mobile! You've also noted we have a very attentive staff, and plentiful amenities and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and again for sharing your feedback. We hope you will come back and stay with us again!

"Excellent!"

5
royfleming, Toronto, Canada 08/02/2020

I agree that this is the best hotel in Tusayan. We would certainly return. Ambience is fantastic. We were in a deluxe room and worth every penny. Front desk staff friendly and efficient (thank you Shaye!). Be aware however that on-site restaurant availability varies seasonally.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our deluxe rooms offer so much room to relax, and we are glad to hear we provided you with a great home away from home. We will be sure to share your comments with our team, especially Shaye! We hope to see you again soon.

"Family friendly and a great unassuming place with something for everyone."

5
alimd11, Ames, Iowa 06/02/2020

Unassuming, amazing place with something for everyone. Malcolm in the bar downstairs is a gem and did a masterful job of connecting us to other guests which led to an amazing night. Fun place with absolutely great people.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our fun hotel and great staff! Come back and see us again soon.

"Pre-wedding Love Affair"

5
User 06/02/2020

Big Mal is the absolute best - service and banter. His travel recommendationz and Aussie accent surpasses all. If he were to win some hypothetical competition, he should win 10 bottles of wine (just saying).

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for such kind recognition of our wonderful Big Mal! We appreciate your business and look forward to your next visit!

"MALCOLM IS THE BEST!!"

5
User 04/02/2020

I don't write reviews but I had to for the experience I had at this establishment. I'm giving five stars because on my wife's birthday I received the best service and meal. Our server Malcolm in the fine dining room was amazing. He made my wife's birthday fantastic. Conversation, service, punctuality, food, drinks, it was really great. I will return again and hopefully receive the same service. We did meet the chef also, I think his name is Noel?? Amazing food and I'm very thankful we spoke with him also. This was by far our best visit to the Canyon. We will be back!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. You don't often share reviews, and you were prompted you to take the time as a result of the way we've delighted you. We are thrilled to hear it! We appreciate your recognition of Malcolm and how much you enjoyed interacting with him! We hope you will come back and see us again soon.

"Family Vacation"

3
User 04/02/2020

I made our reservations online two weeks prior to our arrival. We were staying during the “off season” for tourists. We arrived an hour after the required 4 PM check in time, and was told our room was not ready. The front desk staff said it would be another 30 minutes. We drove to the Grand Canyon, and stopped back 40 minutes later. We were told our room still was not ready. We waited in the lobby an additional 20 minutes until we were told our room was ready. We were given a voucher for complimentary breakfast the next morning in the hotel restaurant as an apology. The property is very nice and it was very clean. However, the rooms needed some maintenance. The TV was ready to fall off the wall and the bathroom doors would not close. The the music in the lobby and halls was very loud and could be heard in the hotel rooms. We only ever ate breakfast at the hotel, and the food was expensive and wasn't very good.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations with regard to your overall experience. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Wonderful server"

5
User 03/02/2020

Visited the Best western while in town and i have to say, Malcolm was the best. Served us right away and was insistent on making sure we were happy with our meal. Best steak ive had in a long time. Malcolm even let us meet the chef to thank him personally. Made our experience much more enjoyable with his funny personality. He deserves a raise!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in Malcolm's company, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"Very homely!"

4
pleado1969, Ballarat, Australia 30/01/2020

Comfortable room if not a little outdated but really not much to complain about. Amazing spot to stay as it gives you easy access to the Canyon. The restaurant is brilliant and is 5 star. the food was excellent and the service also brilliant.

"Great place for a family vacation"

5
wvaughan2020, El Mirage, Arizona 27/01/2020

Great place for a family vacation. The only rub is the price of the ‘fine dining' restaurant The Coronado Room. The service was next to none, but the prices are much higher than the quality of the food.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve in our Coronado Room. We will continue to work hard to ensure our guests experience exceptional products and services throughout the hotel.

"Unexpected Fun"

4
User 27/01/2020

If the Grand Canyon isn't enough for you, the Best Western Squire Inn has a bowling alley and game room and lounge--the whole family can have fun! The service was excellent and the main building had everything we needed for a relaxing and fun-filled weekend.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing your review. It sounds like you had a wonderful time--much more fun than you imagined, and we are glad you were delighted by our products and services. We look forward to seeing you again.

"Great overall experience!"

4
estherarabie, New Iberia, Louisiana 21/01/2020

Staff is excellent & very accommodating! Great services & food! Indoor pool, jacuzzi, & fitness room were perfect for our stay especially in the winter. Excellent location right outside Grand Canyon provided ease & other eateries & tours in the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"Great Stay"

4
F0RE, Luzon, Philippines 20/01/2020

Stayed here for 3 nights for our visit to the Grand Canyon. Great location as it's only a few minutes drive to the entrance. Also, plenty of parking available. Within walking distance are restaurants and a grocery store. Checking in and out was fast and efficient. The room was clean and big enough for our family of four. The beds were comfortable. Aside from the standard amenities such as coffee machine and ref, the microwave was a big plus. Bathroom was clean. Soap and shampoo are provided but no toothbrush. Water pressure was great. Gym and pool available. Another positive is the availability of self service laundry. Can't say anything about the food as we are out during our whole stay. Overall, it was a great stay. Definitely worth a look if you are planning to visit the grand canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Starting your vacation with welcoming service and comfort sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Quick Trip to Grand Canyon"

5
User 20/01/2020

The Best Western Premier Grand Canyon Squire Inn was absolutely worth the value and a beautiful property to stay at. Well worth your time while visiting the Grand Canyon. The amenities were top notch and all staff were warm and welcoming. The concierge helped us book a last minute helicopter tour!

"OUR STAY"

5
Terry M, fremont, United States 19/01/2020

We found the Best Western Premier Grand Canyon Squire Inn was the best Best Western motel we have ever stayed in. The staff of the breakfast room where highly professional with great personalities. The same is true of the Coronado Room for diner.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"GREAT OVERALL"

5
LennoxMike, Palma de Mallorca, Spain 19/01/2020

Nice place to stay, big Rooms, Bathroom and Shower OK, the Fine Dine Restaurant excellent, Mexican fun Waiter, great Red, Steaks - nice Pool Area with Bar and Whirl Pool - only at check out some trouble with previous Breakfast charged on our Room, still now, 6 Months later NOT sorted - anyways, was a good stay

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It's never too late for us to provide care, and we would be more than happy to assist with any billing discrepancies you are experiencing. We apologize for the inconvenience and hope you will connect with us to discuss your billing opportunity.

"Big place but very comfy!"

5
okpenstemon, Tulsa, Oklahoma 09/01/2020

After a long day of travel, the suite we stayed in was just what we needed. A bit of room to stretch out in plus a huge bathtub! Ahhhhhh! The only thing we needed was a bit of room service. Dinner to go from the pub hit the spot.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Having room to relax is the best feeling! Thank you for your recommendation. Come back to see us again soon!

"Trust the Reviews"

2
MidsouthFoodies, Memphis, Tennessee 07/01/2020

We booked here because the price was better than in the park. The AC was very loud, as some of the other reviews had said. We thought they surely it was something they'd have fixed, but I guess not. One thing about the whole area, bring some food in from Flagstaff or something. There is not one place to eat edible food anywhere. Literally. It's all heavy, nasty, junky, slop that people eat because they're stuck in a remote locations without a choice. We bought food from the general store and heated it up in our room, and even that was overpriced and not very healthy.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Convenient hotel at the entrance to the Grand Canyon"

3
rsawh78298, Houston, Texas 05/01/2020

The hotel is conveniently located at the entrance of Grand Canyon (1 mile from the entrance gate and 7 mile from the Canyon rim). Rooms are adequate and Breakfast buffet was just OK. Property has rooms which are not connected via a lobby and you have to walk outside through the Parking areas. This was very inconvenient as access was pretty slippery due to snow fall. If you can not find hotels in the Grand Canyon village near the rim then this is good alternate.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your business and look forward to your return visit.

"Worst value in the Grand Canyon area"

1
User 03/01/2020

I always book with Best Western on vacations, since it's always clean and dependable for the price. This location made me reconsider that, as this location is a tourist trap with many broken amenities and is comparatively expensive. There is no free breakfast as with other Best Western locations, and all of the restaurants onsite (especially the pub) serve gas station-quality food at high prices. A terrible value that has made me reconsider BW in the future.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are happy to be part of your travels, and we know we have some work to do in order to exceed your expectations. We apologize for letting you down and have caused you to reconsider the way you feel about our brand. We will be sure to use your comments in an effort to improve the quality of the products and services we provide. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Not worth the money"

2
Herringtech, Atlanta 02/01/2020

This property has a lot of fun features and amenities, but the service is terrible and food is a problem. We were there the Saturday night of the Fiesta Bowl and their kitchen closed at 9pm (per policy) even though it was a Saturday night and the game was barely into the 4th quarter. Sunday breakfast buffet closed at 10am (per policy). There is no other food options past 9pm in the area and no Grub Hub, Door Dash, or Uber Eats. Granted it's a remote area, but no food options after 9pm is unacceptable for a property like this. Rooms were roomy and comfortable. Pool was very nice even though the inside hot tub was closed. Outside pool and hot tub were heated and working even in the bitter cold.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your feedback is a great wake-up call for us. We must ensure that our larger vision is driven by our attention to the smallest details. We can and will do better, and we apologize for overlooking the steps we can take to ensure we are exceeding our guest's expectations. We hope you will visit with us again.

"Fine but not very premier"

4
Bridget M, Forest Lake, Minnesota 01/01/2020

No family suites available and even the "oversized" rooms are small. Beds were comfortable though. Bathtub was dirty. Breakfast buffet was $60 for family of four and was nothing special. Lunch buffet looked terrible so we skipped it. Bar food was good, and dinner restaurant was fantastic but very spendy. Bowling alley was old with cracked floor and chipped balls for about $10 for game and shoes. Arcade was minimal and all claw games were in need of filling. Air hockey was fun but $1.50 per game. Billiards was $1.00 per game. Indoor pool is in seperate building so you have to walk outside to get there. Our room was so hot we had to keep the windows open all night even when it was snowing! Maintence "fixed" this by turning off the hot water in our heater. Our stay was fine but more expensive than most other comparable hotels and vacations. Absolutely nothing to do in the area other than Grand Canyon.

"GREAT LOCATION BUT SUPER PRICEY"

3
User 31/12/2019

The hotel's overall appearance is nice , rooms and amenities areas are starting to look worn down. Housekeeping need to do better job cleaning , especially the bathrooms. They should refrain from using stain linens. Location is good , very close to the south rim entrance. Few restaurants to eat , warning food is mediocre and super pricey. We had an ok experience not too negative. I just feel that for the money we paid for two nights rooms should be more presentable ( worth what you pay ) .

"Disappointing to say the least"

1
User 29/12/2019

My souse and I stayed at this location because it was close to the Grand Canyon. I have stayed at several Best Western properties before this and I have always had a good time and gave great reviews. Unfortunately, I can't say the same for this location. The room was adequate, but the service from the restaurants was lacking, to say the least, and the costs for meals were exorbitant and the quality of the food was terrible.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us know about your experience. We apologize we've let you down, and we will work harder to improve our products and services so our guests receive superior care.

"Service gets the 5 star"

5
User 26/12/2019

Not really a moderate chain person, but this property is VERY nice. Rooms are larger than average and good sized bathrooms. More than comforable for the 4 of us. Night clerk who checked us in (I'm sorry I forgot name) was very helpful and courteous and RESPECTFUL. Finding it harder and harder to get that these days, even in pricier properties. Can't beat the location to Grand Canyon. Lobby very nice and breakfast was good. It's not the Four Seasons, but you won't be disappointed.

"Disappointing"

1
andreasW6122EQ, Sunshine Coast, Australia 22/12/2019

We have stayed at this hotel every time we have visited the Grand Canyon in the past and we're excited to come back with the kids to enjoy the arcade and bowling alley. This is an expensive hotel - even by Grand Canyon standards - and the room was dirty - it looked like the carpet around the edge of the room had not been cleaned in months. However the most disappointing thing was that everything was closed due to their staff Christmas party. No bowling or arcade, no restaurant and no advice of this prior to our arrival. We had been telling the kids all about the arcade and bowling and they were looking forward to a fun family night after a full day of driving. I won't be returning.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
It sounds like we failed to provide you with the products and services you are used to and have come to depend on us for. You must have been disappointed after looking forward to your stay, and we can understand why. On behalf of our entire team, I would like to apologize for not being there when you needed us, for not communicating in advance, and certainly for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good luck sleeping"

2
stephendicks0n, Livonia, Michigan 22/12/2019

Room was clean, location was convenient but temp control unit malfunctioned and wasn't fixed properly, we rented 3 rooms all 3 had issues with the unit rattling all night, we eventually had to shut the units off to sleep.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels, and we understand we failed to meet your expectations with regard to the quality of our facility and your ability to get a good night's sleep. We hear your concerns, and we apologize for letting you down. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Great location and clean, but basic accomodations"

3
gbdecoske, Durham, North Carolina 20/12/2019

We were looking for a hotel near the Grand Canyon South Rim and this fit the bill. Nothing to write home about for $170 a night, but you will be 2 mins from Starbucks and 5 mins from the entrance of the park. The room was very basic and our in-room iron and coffee maker had seen better days, but it was clean and beds were comfortable. The staff was also very friendly and kind.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel. We apologize for failing to exceed your expectations, and we hope we will have another chance to provide you with superior care. We wish you safe and happy travels in the future. Please come back and see us again soon.

"Excellent hotel for a stay at Grand Canyon"

5
Sandra S, Canton of Basel, Switzerland 15/12/2019

I stayed nine (yes 9!) nights in this hotel and had a very enjoyable stay. The room was large and clean with a TV, full size fridge with freezer, microwave and Keurig coffee machine. Housekeeping was friendly and kept me running well with coffee capsules :) WiFi was reliable and fast. Beds are comfy and mattresses not too soft like in many other hotels I stayed. It's only a maximum 15 minute drive to the South Rim Visitor Center and the Best Western is a great and comfortable option to stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. How wonderful you were able to spend such a great length of time at the Grand Canyon and with us! We appreciate you letting us know the many ways we exceeded your expectations, and we value your business. We look for ward to your next visit!

"girls trip"

5
User 15/12/2019

we had a great experience and we will be coming back again. all,the staff we talked to were super helpful. the grounds were clean as were the rooms. I really enjoyed the breakfast options compared to other Best Westerns.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"The Place was Foul"

1
User 11/12/2019

Stayed two nights at the Best Western in Tusayan, Az. For the life of me, I cannot figure out why we stayed a second night. First day we arrived, our room was not ready yet. So we decided to have lunch at the buffet in the Canyon Room. Pricey at $15.50 per person, but we were hungry. At least, we were hungry until we got a good look at the food. There were, among the many reheated and clearly not freshly prepared items, scrambled eggs leftover from breakfast out there. I've enclosed a picture of the dessert cart. The flies on the tray with the bisquets were appalled! That night, we ventured down to the Squire Pub, only to find the place closed. There was no mention when we made our reservations, they would be operating at less than 100% of their amenities. After hiking all of the following day, our friends and our family were pleased they had the pub open. We were called to upon entering to have a seat anywhere, they would be right with us. A party of 8, hard to miss or overlook one would think. After 45 minutes of waiting for someone to take our drink order, I got up and went to look for a manager, because the two lone employees had enough to deal with. Well, I'm still looking for a manager, because there was none. At least none we could find, or that the bartender (Marco) could direct us to. I would not go back to this hotel again if they were paying me $200 per night.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
It sounds like we failed to provide you with the products and services you would expect from us. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Rooms are old"

3
therealmeltam, New York City, New York 11/12/2019

This complex is so huge that they have a map. There are various buildings so once you check in, you'll have to go back outside and find your building. We were looking for a hotel to stay at near the Grand Canyon, where we planned to visit the following day. Here are some of the pros and cons: Pros: -Fridge/microwave in the room -Vanity mirror and table in the room -Location - about a 15 to 20 minute drive to the Grand Canyon Visitor Center -There are a few restaurants in the hotel (though none with good reviews) and there'd also a McDonald's, a pizza place, and Mexican restaurant within walking distance -They have a 'clean' remote, which I appreciate because hotel remotes skeeve me out -Free parking Cons: -Rooms are old. Doesn't really look like anything from the photos -Rooms also have a musty smell Although there were a lot of perks to the room, overall it looked too outdated for me to want to stay there again. Old rooms make me feel like the room is dirty. One night is okay, but I probably wouldn't want to stay for any more days than that.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels, and we understand we failed to meet your expectations with regard to the quality of the rooms and photos. We hear your concerns, and we apologize for letting you down. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Indoor, Outdoor pool and Jacuzzi."

5
User 10/12/2019

This place is so Amazing!! They have 2 breakfast restaurants, 1 dinner restaurant (higher class), a pool bar that is open during the summer months, an indoor pub that has an arcade and bowling alley right across the hall. They have 5 separate buildings full of rooms. The staff is rather friendly and I thoroughly enjoy staying at this resort.

"A lot to offer other than food"

4
MNative33, Laguna Niguel, California 10/12/2019

The hotel had a lot for a family with kids.. pool, arcade, bowling etc.. however being plant based diners there wasn't much we could eat other than breakfast. The main restaurant was also quite pricey. We found ourselves dining around town which wasn't a bad thing anyway.

"Very good hotel, OUTSTANDING staff!"

5
Gangof6_458, Collegeville, Pennsylvania 10/12/2019

We stayed here over Thanksgiving 2019. We chose this property based on proximity to the South Rim, reviews here on Trip Advisor, and discounts available through a union-affinity benefit. We were not disappointed. My limited experience with Best Western properties was with their "vanilla" properties, but the Premier locations are clearly a different animal, and I will not be so quick to overlook them in the future. The hotel itself is quite lovely. The central atrium with three story spiral stair and waterful was beautiful and unexpected. Large fitness center, indoor and outdoor pools (this last being seasonal), a bowling alley (!) and arcade. Room (two queens) was very spacious and tasteful, with a very large bathroom including an again-unexpected soaking tub/shower combo. What really lifted our experience was, oddly enough, the unfortunate unseasonable storm which dropped 18 inches of snow Thanksgiving night and knocked out power from Flagstaff to the South Rim. Roads were closed, no one could leave, travellers kept arriving, and the staff kicked into overdrive. They did everything they could to keep people comfortable and calm. Answering the same understandable questions over and over ("any word on when the power is coming back?, Are the roads open yet? Where can we get food?"), and I NEVER heard a raised voice or sharp response, just patience and smiles. The staff stayed on, shoveling, plowing, passing out towels, anything to keep things survivable. They even pulled out gas grills to cook burgers as at least something hot to be able to serve. An outstanding job all around, and I would not hesitate to recommend this hotel.

"Great location to see the Grand Canyon but pricey!"

5
StacieA915, Wisconsin Dells, Wisconsin 05/12/2019

We stayed here one night of our 2 week road trip. This was the day of my birthday and of the entire road trip, I was looking forward to seeing the Grand Canyon the most. Of course, I wanted a really nice room for this night as well. The price was was rather high, but in this area they all seemed high. The room was nice, air conditioner worked great and it seemed clean enough. The bathroom towels were nice folded. We saw elk across the street from the hotel, quite a few, which was beautiful. It's not that far to walk up the entire main street and back too, if you want. Watch where you step as there is elk poop all over the sidewalks....LOL!

"Thanksgiving trip to Grand Canyon"

5
kimmimcg, Arvada, Colorado 03/12/2019

Desk service was excellent. Young lady upgraded my parents to the room next to ours without our having to ask. Elderly parents and proximity was appreciated. Hotel personnel brought extra blankets and he was friendly and fast. Beautiful location and comfortable beds. Breakfast is an extra expense not included in stay. Rooms had coffee pots, microwaves and refrigerators so it wasn't a problem. Ample parking and would recommend this location to others.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you spending your holiday with us! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Excellent hotel"

5
Ira R, Cerritos, California 01/12/2019

5 minutes from Grand Canyon Just a great hotel. Perfect for a family stay. Fabulous breakfast Well worth it. Fabulous location. 5 minutes from Grand Canyon entrance nice pool and hot tub Indoor and outdoor

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned so many of our favorite services and amenities, and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Surprise"

5
User 30/11/2019

The saff were all great. The Hotel is well kept and clean. Snow storm hit and lost power for about 24 hrs. The staff did everything in there power to make sure their guests were comfortable. Thank you!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such positive feedback about your experience. We are glad you were safe and comfortable, and we hope to have a chance to host you again.

"Fit the bill for our Grand Canyon trip"

4
add52, San Francisco, California 28/11/2019

We stayed for two nights while visiting the Grand Canyon. Our rooms faced the highway, but were fairly quiet. When we checked in, the front desk staff told us the bar was closed but recommended a sports bar down the road to watch the football game. Breakfast buffet was fairly good; it would have been worth it if we availed ourselves of the omelette station, but otherwise was just OK. Room amenities were good and beds comfy.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us during your recent visit. Facing the highway offers great views of the quaint town of Tusayan, and as you mentioned is fairly quiet. We appreciate you letting us know what you liked and how we can improve. We hope you will come back to see us again soon.

"Great value for the price."

5
maxfi3ld, Westlake Village, California 19/11/2019

Great location. Rooms are clean and updated. Lots of amenities; three restaurants, indoor outdoor pool and hot tub, fitness center, pub/lounge, fun center and bowling. Minutes from the Grand Canyon. Only thing to enhance the experience would be to offer complimentary breakfast.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great hotel and staff"

5
User 19/11/2019

Malia and Chelsey at the front desk were awesome. Great place to stay with kids. Hotel is well kept and the staff is very friendly. The pool and hot tub are open 24 hrs . The room was spacious and clean.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends like Malia and Chelsey, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back to great service and perfect amenities again!

"Grand Canyon Stay"

5
User 18/11/2019

The location was close to the entrance, something you have to see for yourself and yes it is. Staff was very friendly and the hotel met all of our needs and it was truly an unexpected delight. Our original plan was to stay one night then move to within the park. Instead but we enjoyed where we were so much we extended on and stayed feeling pampered and relaxed.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Feeling delighted and extending your vacation because of great products and services sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Grand Canyon"

3
marczappa, Mount Vernon, Washington 12/11/2019

Minor complaints but they added up to low value for price. Awaiting reply from corporate on my comments and complaints. Due to staff problems they closed the restaurant early and we were too tired to go in to town.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments deserve personal attention and a formal apology. We will reach out to you privately so we can address your concerns further. We appreciate that you share your feedback. Future guests can benefit from the information you provide. When we fail to meet your expectations, we want to make it right.

"Has its good points .."

4
User 12/11/2019

Rooms are large, very clean and have all the facilities you need ( comfortable beds, safe, good shower, hairdryer, etc) ... but they are dated! Indoor pool was lovely and new but there was no covered walkway to get to it and the temperature was something like -4 outside when we got there (late October). Other areas seemed dark and even more dated! We didn't use the restaurant just had a drink in the 'pub'. Good service here but lacking in any atmosphere. There is a bowling alley downstairs too but we didn't use as we were there only one night. Plenty of parking, very few restaurants around but you are probably staying to access the Grand Canyon South Rim area which was really close by. As stated, it was eye-wateringly cold the day we went so it was nice to be able to get parked, walk to the viewing area and take in the sunset all within around 45-50 mins from the room.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Beautiful King jr suite"

5
flmom32173, Sebastian, Florida 11/11/2019

We only stayed one night at this location, but were beyond impressed with the friendliness of the staff, the large room size, and all the available amenities. It is close to the Grand Canyon Park entrance. We booked a King Junior Suite. The bedroom and bathroom were both very spacious. I wish we stayed longer so that we could have enjoyed the beautiful pool and hot tub. I would definitely recommend the Best Western Premier Grand Canyon Squire Inn.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly, like friendly service and comfortable accommodations. Thank you again for sharing your special time with us. We hope to see you again!

"Best Best Western"

5
Cathy B, Columbus, Indiana, United States 04/11/2019

Comfortable, great for families, good food, great service. Hard to ask for more, especially this close the Grand Canyon. Also economical vs. other options. Highly recommend, especially for families with young kids like our grandson.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--family friendly means everyone is happy, and that is everything you could hope for while on vacation! We work hard to provide you and your family with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"AWESOME HOTEL"

5
tina222018, Lawrenceburg, Kentucky 04/11/2019

We have stayed at this hotel twice and we don't care to look for anywhere else to stay. This is the only hotel we want to stay at because it has so many things to do and see. They even had wild horses when we visited. Highly reccomend for anyone. Just wish they had free breakfast.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for coming back to see us and for sharing such a wonderful review. The wild horses have been a real treat for us all! We are glad you were able to see them and to make the most of your visit with us. We look forward to your next visit.

"Grand Canyon trip"

5
Brenda2187, Phoenix, Arizona 04/11/2019

My friend was visiting from the Midwest and had never been to the Grand Canyon. I had stayed at BW Premier Squire Inn before and was always happy with my experiences. This trip was no different. The hotel staff were welcoming and friendly. Our room was nice and comfortable. The new pool was beautiful and next time will bring our swim suits. The Grand Canyon was breath-taking (and cold). It was nice to come back to a warm room! I highly recommend Premier Squire Inn.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for coming back to see us and for bringing your friend to meet us. I am sure the canyon did not disappoint, and we are happy to hear we made the visit all the more special. We appreciate your business and your recommendation. We look forward to your next visit.

"grand canyon"

5
User 02/11/2019

The hotel and its staff were top notch, wonderful experience, would stay there again without any hesitation, Perfect location to the south entrance of Grand Canyon. The little town had everything for the traveler, plenty of restaurants and stores.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay and found us to be a top notch operation! We hope you will come back and see us again soon.

"Great place to stay!"

5
GG985, Gloucester, Massachusetts 02/11/2019

Great place to stay when visiting the Grand Canyon. We stayed in a newer building and the rooms were great. I was skeptical thinking this would be an old more rundown hotel and it was anything but that!! The grounds are very nice and the hotel is clean. Cheaper than staying in the Grand Canyon and it's only a 10 min drive to the Park. I would definitely stay here again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We have made improvements to our structures over time, and we are so happy you found us accommodating. Your satisfaction is important to us, and we hope you will come back and see us again soon.

"Very Nice Hotel"

5
167lize, Bracebridge 01/11/2019

Great hotel.Nice rooms, 2 pools, 2 hot tubs, 4 restaurants, store, nicely decorated lobby. Check in and out was quick.Good location. About a mile from Grand Canyon Park entrance and very close to the small airport (helicopter tours,which were great) Squire Pub restaurant was disappointing. Very slow service,cold food.

"Grand Canyon visit"

5
User 31/10/2019

Bring your swimsuit. They have the best pool! Try the buffet -yummy-The location is really great if you are visiting the Grand Canyon. Easy drive in and out. The staff was really friendly and nice. I will stay there again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such nice feedback about our pool! We are happy to hear you were able to make the most of your visit and we appreciate your recommendation. Please visit us again soon!

"Superior Service and Stay"

5
John S, Bellevue, United States 31/10/2019

Best Western Grand Canyon is probably the best Best Western Hotel in Arizona and caters to the needs of there guests second to none. The staff is friendly and the facility is very well run. This is by far the best hotel at the Grand Canyon Village.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"A nice stay as we visited the Canyon!"

4
Michelle V, Science Hill, Kentucky 31/10/2019

My husband and I stayed here two nights while we went and toured the Grand Canyon. The hotels location is wonderful as it is just a few minutes from the Canyon entrance and their are some restaurants in the area also and some gift shops. We opted to stay here as the lodging is so expensive inside the park and availability is limited there. We got our room at a great price through Hotwire. We were in the old section of the hotel but it had been updated. Our room was quite small and near the ice maker and we could hear it at times so request a room farther from it if you see your room is near it if your a light sleeper you probably would be awaken. The room itself had a nice bathroom and the bed was quite comfy and the room was very clean! The room itself was probably the smallest hotel rooms I have ever stayed in but it was just the two of us and all we did was sleep so it wasn't a big deal. For the price we paid I was very satisfied with my stay and if in the area I would stay here again but probably get a larger room. The hotel is quite large and had numerous restaurants and a seasonal outdoor pool. I can't comment on the restaurants as we didn't eat there. The front desk clerk was quick to check us in but not a very friendly gal she basically handed us the keys and pointed us in the direction of our building. Not much in the way of thank you or any info regarding the hotel services. Not rude just not very friendly at all like here ya go and move on and it wasn't even busy. I travel a lot and she needed some people skills. Other than that at the front desk that was my only negative and it wouldn't hinder me from staying here again as the positives out weighed the negatives.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you letting us know what you liked and how we can improve! You mentioned our convenient location, ample amenities, cleanliness, and high quality decor. We are glad to hear you were able to relax and make the most of your visit! You've also noted we have some work to do with regard to the service we provide. Taking a little more time to show you our appreciation and provide more information would have better met your expectations. We apologize for letting you down, and we will work harder to ensure we provide our guests with the attentiveness you expect from us. Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Nice hotel overall but a bit mismatched"

4
travworld112, Seattle, Washington 30/10/2019

pretty much the best hotel by the grand canyon, really nice new outdoor pool and bar. Our room was new and well appointed, but then the main bar was very strange, underground and really needed to be done up. dining choices were limited, either canteen type or a very shabby dining room which had nice enough food and service, but really needs an update. would recommend, but just be prepared for limited options in the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our outdoor pool and bar. It sounds like we have some work to do in an effort to exceed your expectations with regard to the location and decor of The Squire Pub. We apologize for letting you down with regard to your dining experiences. We hear you concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care in the future.

"Not a nice stay"

2
User 25/10/2019

Very old room. A lamp hangs tilted at the wall. Why does nobody repair it?! We felt uncomfortable, left as soon as possible on departure day. Restaurant for dinner was nice, food good. Breakfast was not good and the room was no enjoyable place at all.

"Great location but tired."

3
Jacqui H, Newport, Mon, UK 24/10/2019

This hotel is only a few miles from the Grand Canyon and the shuttle bus to the park's visitor centre stops a few yards away. That's the good news. We stayed in a block away from the main hotel with no lift meaning that we had to manhandle our cases up the stairs, probably not too much of a problem for a younger person, but we aren't in the first flush of youth any more. To make matters worse though there was parking near this block all the spaces were taken, meaning that we had to park some distance away. The carpet in the common areas of our block was worn and grubby. The rooms were not much better with dated furnishings and stained carpet. For what we paid we should have had better (but why bother when the place is packed). On the plus side the staff at breakfast were great and the buffet breakfast was good.

"Beautiful and comfortable"

5
User 24/10/2019

Large, clean and comfortable rooms. Everything went smoothly from check-in to check-out. I would recommend this hotel. I enjoyed looking at the historical black and white photos of early explorers and Native Americans on the walls in the hallways and in the room. Outside there is a gathering area with a fire pit.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals, and you were able to do that by taking in the images of early explorers and Native Americans. You were able to delight in the company of these new friends, and as a result your stay was more memorable. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again. We'll save a seat for you by the fire.

"Nice room, just hard to sleep in it"

4
PagosaRocks, Grand Junction, Colorado 23/10/2019

We got one of the newly remodeled rooms, which was very nice. Very comfortable beds, nice furniture, very nice bathroom. However, the air conditioning system is located above the doorway, and is out of balance, resulting in loud vibrations all night long. We asked management to fix it, they tried, but it still vibrates...LOUDLY. Fortunately, we're leaving in the morning.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our comfortable accommodations and service. It sounds like we have some work to do in an effort to exceed your expectations with regard to the a/c noise. We apologize for letting you down. We hear you concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care.

"Wonderful accommodations close to the Grand Canyon"

5
User 21/10/2019

Wonderful facility. Rooms were very large and clean and comfortable. We stayed in the 7000 building which is the newest. Nice indoor pool and hot tub. Breakfast specials were very good. Lots of attention from wait staff. All the hotel staff were efficient and friendly. Room was a little pricey but the fact you are only one mile away from the park entrance made it a great choice.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your wonderful review about your visit. Our 7000 building offers a more contemporary and modern feel, and it sounds like it was perfect for you. When you have a short time to see the canyon, you want to make the most of your visit, and our convenient location allowed you to make the most of your visit. We look forward to your next stay with us.

"Noisy and overpriced for the comfort."

2
User 17/10/2019

The decor, pool and customer service is great at this location. My room smelled strongly of urine (in and around the bathroom), mattress was uncomfortable, noise from hallway was loud and the layout of the bathroom strange. The toilet paper holder is almost right under your arm pit. It was a fair hotel, but I wouldn't choose this location again.

"Great stay"

5
User 17/10/2019

Very clean quiet room. Lots to do. Quiet. Pools indoor and outdoor. Bowling alley and kids recreation center across from lounge in a area away from rooms. No free breakfast. Great staff at reception with knowledge of the area

"Excellent!"

5
ZzyzxDiver, Piedmont, South Carolina 14/10/2019

I cannot tell you the last time I stayed at a Best Western but this has been a true delight especially compared to the Courtyard Marriott we left in Santa Fe, NM earlier today that doesn't know the meaning of customer service (see my scathing review). Xyra checked us in and when I asked for a room in the main building she not only accommodated my request but upgraded our room to a more spacious accommodation. Just for comparison (and I'm a Marriott Platinum Elite member) the things the Best Western has in their room that the Courtyard did not ( even though they said they did) included a microwave and a working coffee maker. Other things I appreciated include the alarm clock that displays the time on all 3 sides (normally I have to turn the clock facing the bed so I can see the time); larger fridge; shower cap; and large oval soaking tub. I won't think twice about staying in another Best Western Premier in the future.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know we exceeded your expectations. Having the extra space to relax sounds like it was exactly what you needed, and we are thrilled to hear Xyra assisted in providing you with superior care. We appreciate your business and hope we will see you again on future visits.

"Great location and very comfortable"

4
Yu-Ting C, Nanuet, New York 13/10/2019

We stayed in their 2-queen bed room. The room is very spacious. It has two sinks where one of them is outside the bathroom and is carpeted. So when we move a chair to it, it stands firmly and did not move. This is very helpful for little kids as they can wash hands or clean teeth there. The temperature control is central. However, we still turned down the fan speed to have better sleeping quality. Breakfast is not included. They have a gift shop but I recommend gift shops in the park. An example is that this year, 2019, is the 100th-year of Grand Canyon National Park. The gift shops in the park provide gifts for celebrating 100 year, but there was no any gifts in the hotel gift shop celebrating 100 year when I stayed their in early October.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know what you enjoyed about your stay. We understand it would have been convenient and thrilling to see the centennial merchandise available at our Gift Shop, and I am so sorry we did not have those items available for you when you visited. We are thrilled you were here during such a special celebration, and that you spent that celebration with us! We hope you will cherish your memories for years to come, and we look forward to your next visit.

"Very Impressed"

5
Z7997GEneilb, Prescott, Arizona 10/10/2019

The quality of this Best Western is by far one of the best we've ever stayed in. The room was perfect, the breakfast had plenty of options and it was close to the things we were doing. It was quiet & Clean.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review! We are honored to be named by you as one of the best. We look forward to your next visit and wish you safe and happy travels until we meet again.

"Grand Canyon Fun"

5
floresca1922, Stafford, Texas 10/10/2019

This trip was quick but because of the hotel's location we were able to pack our sched. Pros: Room in new bldg is very spacious, great for family,modern & clean. Loc is a short drive to GC Visitor's. We did the sunset & sunrise. If you like star gazing, wake up early for sunrise drive & to GCANYON will delight you with the star gazing as well. We stayed inside the park once but with kids, we prefer staying here. It's a very quick easy drive to park

"Great location and very comfortable. "

5
stevef824, Liverpool, New York 09/10/2019

Located in Grand Canyon Village just south of the park entrance near the South Rim. This was a very comfortable hotel with very helpful staff members for the most part. It was a little pricey but I'm not sure that any of the establishments in the Village are any less expensive.

"Rooms are nice BUT"

3
seos07, Tucson, Arizona 09/10/2019

We're from Ireland currently staying at the Hotel in room 5307. The room itself is spacious and clean. A hotel situated at the end of a runway you would think it would have better Soundproofing from the drone of tourist helicopters , we won't aware of the airport as are hotel reservation was through an agent. We arrived last night and were pleased that our room was in the main building.As it's surrounded by at least 6 other building and didn't fancy the walk to the main building. We decided to eat at the hotel , we were going to have a signature cocktails at the Fireside lounge and bar before dinner, but we're told by front of house it was closed, next on are list was the Canyon Room which was a buffet type casual . It was closed also for a private function. Then we tried the Canyon room there was a queue we waited awhile then gave up. Last chance saloon so to speak was the The squire Pub this to was overcrowded and noisy so we gave that a miss also. Unfortunately for us we decided to tried the town no better luck their. We settle for McDonalds at least you get what you pay for. The other strange thing, which take some getting use to is the use of disposable cups in the guest bedrooms. Most Irish hotel would have a kettle and coffee making machine they wouldn't dream of giving their guest paper cups

"Good motel"

4
NS_Sevenoaks, London, United Kingdom 09/10/2019

Had a very pleasant one night stay here after an exhausting day driving to and then walking the trails of the Grand Canyon. Very near the southern gate to the park. Nice clean motel, very comfortable with everything you need for a nights rest. Good buffet served in the main building, get there before 7pm for a discount on the price. Very handy guest laundry in the newer part of the motel, plenty of machines and clean.

"Location location location"

5
654v_ronica, Las Vegas, Nevada 03/10/2019

Perfect location, this hotel was exactly what we needed, with clean/spacious room, and a great, friendly, helpful staff. Nothing fancy, but best choice in Tusayan, super close to the Grand Canyon entry. We would stay there again !

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are happy to hear our location and accommodations were perfect for you! We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"Great location to visit the Grand Canyon"

4
Marcus N, San Jose, California 02/10/2019

This stay was all about convenience. Using the GC shuttles couldn't have been simpler. It stops right outside the hotel. We did a smooth water rafting trip. Shuttle picks us up right at our hotel. Nice. Parking was a little tough as the layout is kinda all-over-the-place. Check in was a breeze. Love the free coffee/tea/water right next to the front desk. Rooms were nice. Clean. HD TV with a good selection of channels. Love the separate vanity table and sink. The tub/shower is a challenge to step in/out. Water pressure could be better. Maybe time for an update to the outlets. More USB connections. Visited the formal (Coronado) restaurant. Food was good. Small selection, but enough. Got the ribeye which needed just a little more flavor. Did the dinner buffet twice. Good price with the 30% discount. Food quality is about 3/5. Go to the pasta center for the positive. Chicken was good. Fries were great. I would say above average for a buffet. Barely though. The bowling alley was a plus. Very convenient, but could not find a ball that fit my big thumb. Painful. It's pricey, but so are the other places there in Tusayan. The GC experience made it all worth it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve the convenience we provide by providing more USB connections, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Mechanical system problems"

2
549charlesk, Huntington Beach, California 02/10/2019

A/C started rattling in middle of night. Had to keep system off. Reported to front desk, but nothing was repaired. On second day, maintenance man came by and said it was a flaw in the system design and to not use system. Also, shower handle falling off. Reported and never repaired.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. It sounds like we failed to provide you with the comfort and attentiveness you would expect from us. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great location!!"

5
Bankerchic77, Greensboro, North Carolina 30/09/2019

Everyone was so pleasant. Rooms were clean. We only stayed one night but would visit and stay again. Very convenient to Grand Canyon entrance, restaurants. Had nice ammenities, pool and great gift shop.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback about how much you enjoyed your visit. It sounds like we offered everything you needed to help you make the most of your trip. We look forward to seeing you again.

"Great hotel"

5
EdK570, Grovetown, Georgia 29/09/2019

This hotel is not your typical BW hotel nor any other brand of hotel. The check went smooth, the front desk staff great. The rooms wonderful, the bowling alley cost 5.50 per person as a novelty we did one game. Has restaurant's on site. As any other restaurant in the area pricey. No complaints would stay there again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know we exceeded your expectations. We appreciate you letting us know you enjoyed your stay, and we value your recommendation. We are looking forward to seeing you again!

"Pleasantly Surprised!"

5
User 25/09/2019

Location, location, location!! Great hotel for a less than 10 minute drive into the Canyon. Easy check-in process and plenty of parking. We were nervous based on the previous trip advisor pictures, but we were blown away by our room! We didn't expect much, just needed a place to sleep between hiking, but the bathrooms were spacious and beds were comfy. We spent an hour in the evening sitting near the outside fireplace. So relaxing after a long day in the Canyon. Highly recommend if you aren't too fussy and just want to relax after sightseeing. We will be back!

"Excellent stay "

5
User 25/09/2019

Excellent hotel, lovely rooms, friendly and professional staff. Would happily stay here again, the canyon is 7 miles away and shuttle busses are 20 dollors per person for a 7 day ticket. Outstanding value. Only criticism is the breakfast wasn't the best but there are other establishments to cater your needs, but again the hotel is excellent.

"If you can't stay IN the Grand Canyon, stay here!"

5
Rocker_rep, too far from the wild west! 25/09/2019

We've visited the Grand Canyon many times on our outwest trips, but we always have stayed inside the park in a park lodge. So this was the first time staying at this BW. We had one night at El Tovar in the park & one here. If you can't stay in the Natl Park lodges, this BW should be your first choice. Good location but then all of Tusayan is literally just minutes from the canyon. We were thrilled to be upgraded to a one bedroom suite! We appreciate being appreciated by hotel chains as reward members! It pays to be loyal! And what an incredible, upscale, CLASSY suite it was. Very spacious living area, bedroom with super comfy king bed & 2nd big screen TV, amazing bathroom with separate shower, huge hot tub, “water closet” and premier amenities. And the balcony! At least 20 ft long and 3 ft deep, overlooking the pool, and had 4 chairs & 2 tables. We ordered food to go from the bar by the restaurant - a sandwich & nachos - and enjoyed them on the balcony. There's a massive fireplace near the pool with comfy looking seating, but we loved enjoying the night air on this most memorable balcony. Upon arriving around 4 pm, we had a couple drinks at the pool bar with good service by a great bartender. (So sorry I can't remember his name :/ )We were delighted to watch two massive elk grazing on the grounds next to us while chatting with other visitors. The common areas are beautiful & lush inside the lobby, restaurants & gift shop. The design of the entire property is definitely like a resort. We highly recommend & do hope to return.

"good amenities & great location!"

4
solotouristDallas_Tx, dallas, tx 25/09/2019

Staying in Tusayan makes for easy access to the Grand Canyon Visitors' Center by car or park shuttles. All Tusayan hotels are within close proximity to each other. The Best Western appeared to be an older hotel but rooms were updated and clean. My room's air conditioning and wifi both worked well. Having a refrigerator was handy for drinks and food items purchased at the nearby general/grocery store. Pricing was high - but the convenience of location and amenities (restaurants, bar, pool) made the Best Western a good choice. I debated staying in Flagstaff - but this proved to be a much more convenient location to explore the Grand Canyon from...

"Stay Elsewhere, First & Last Stay w/ Best Western"

1
Erica B, Oradell, New Jersey 24/09/2019

Paid for Deluxe Queen room $243+tax. Given beautiful room in new building, everything fine until a/c turned on, motor sounded like it was going to burn out. Called, service person came, couldn't fix it. Front desk offered a different room and coupon for free breakfast. Had to repack everything, get dressed and drag all the luggage through the parking lot from building 7 to building one. New room effectively in basement, small, musty smelling and damp with a Broken Toilet! Front desk said no other room available, offered $50 discount and to send service person to fix toilet. Came, “fixed” toilet, meaning it will work so long as you stand there holding the handle down while it flushes. Ridiculous, wouldn't pay $89 for a room like this, let alone $200+. Too many other good hotels around to risk staying at BW Squire Inn.

"National Parks tour"

5
loving_knights, Stoke-on-Trent, United Kingdom 20/09/2019

We stayed at the hotel in 2013 and were amazed at the transformation! A thoroughly enjoyable stay made better by the facilities and professional staff. The Squire pub was excellent for food and a drink. The room was amazing

"Good base near South rim"

4
sarahe898, Fareham 18/09/2019

I only stayed here a night but chose property due to proximity near Canyon and 4* rating. Hotel is spread out over several buildings and we were in block 2. Room was clean apart from previous guests hairs left on bedspread. Nice touches in the bathroom and presented well although overall decor is dated. It's a ten minute drive into the park to the south rim but being outside the park you've got access to more choice of dining options. If I had my choice again I think I would have stayed in the park itself as I could of walked to see the sunset and sunrise rather than driving back in. I would still recommend this hotel as a great base and the staff were very helpful.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments are appreciated, and we understand we have some work to do in order to improve the quality of our cleanliness. We are so sorry for what you experienced. We hope you will give us another chance to provide you with superior care in the future.

"mix up with rooms"

3
User 18/09/2019

eventually we got our room after mix up we walked in to a already occupied room they were in bed !!! , bar staff overworked. parking a problem as hotel was full. buffet breakfast was a bonus. disappointing service for a top rated hotel

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review, albeit difficult to hear about your experience. Walking into a room and seeing someone already there is very startling for all involved, and we deeply regret this happened. We must be most careful when we issue keys, and we know we can not repeat this experience again. Thank you for mentioning what you liked about your stay and citing how we can improve. We value your business and look forward to seeing you again.

"Would definitely stay again"

4
julsoh432, Ohio 18/09/2019

Very nice hotel. We stayed in the 7000 building which I believe is one of the newer buildings. Room was big, bathroom was large as well decor was nice and beds were good. The hotel itself has a couple nice dinning options and a bar. The food was ok nothing to write home about and service in the bar was a bit slow but we came in late so that may have been the issue. It has an indoor and outdoor pool that are very clean and nice. The fitness center is roomy and clean with some machines and free weights. One of the nicer, spacious gyms with lots of windows and mirrors. I saw the bowling alley and arcade which looked nice but we didn't use them. The outdoor sitting area around the pool has a fireplace and bar which would have been really nice in the evening but it wasn't open. Not sure they use it but it looks nice ...lol. Also while they were cleaning the pool and Jacuzzi they had a ground fountain going.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Staying in a room with delightful decor and feeling welcomed and comfortable sound wonderful, and we are happy to know you found us so accommodating. When you need something from us, we will be happy to deliver at your request, even starting up the fireplace for you! We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Something for Everyone"

4
sandra98walter, Ontario, Canada 18/09/2019

Hotel has something for everyone. Number of separate buildings on site. Easy access to all the entertainment -- includes indoor and outdoor pools, a bowling alley, pool tables, etc Staff are pleasant and welcoming. Rooms are clean and well maintained. Elevator in each building. Helps when you have heavy luggage and not on the first floor! Number of eateries on site to choose from, buffet style restaurant, pub grub to fine dining. We chose the latter. Great meal with great service. My only complaint would be...why do parents think it's okay to dine late at night with a tired child. Nobody wins, especially the other diners!!!!! IMAX, Starbucks, and general store are all a short drive from hotel....as well as access to the Grand Canyon (south rim). Would recommend on your next visit to the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our amenities offer our guests a lot to choose from, and we are glad you enjoyed them. We are so sorry to hear about the tired company that joined our Coronado Room. That can be a difficult situation for everyone to be in. We appreciate you letting us know you found our staff friendly and rooms accommodating. Thank you for your recommendation. We look forward to your next visit.

"So close to the Grand Canyon!"

4
Sharon L, Westland, United States 12/09/2019

Very clean and friendly hotel. Super close to the Grand Canyon making it easy to catch those early morning sun raise over the canyon. . The rooms were pricey but everything in that area is and I felt it was a good value for the cost. We will stay there again when we return in a few years.

"Great location but hotel is getting old"

3
LasLuces, Los Angeles, California 11/09/2019

It is the ideal location right next (10' drive) to Grand Canyon. The hotel rooms are getting old : old carpets, tiny bathroom and old style furniture. It is clean, has a fridge (useful). The swimming pools were great (indoor and outdoor) as well as the outdoor bar area (looking newer compared to the hotel) Nice staff, helpful. The restaurants options in the hotel are not worth it. Poor buffet diner for $20/person Overpriced breakfast for the area.

"Great Location poor hotel"

2
Allan T, Chicago, Illinois 11/09/2019

The 1000-3000 buildings are old and musty. The carpet is fraying and the furniture is old and dirty. If you're traveling with a dog this is your only choice. The staff Is all very friendly and they try hard but only a total rehab of these units would entice me to go back. It's a great location to the Grand Canyon. Other than staying in the park this is as close as it gets.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your comments about our friendliness! No matter how our hotel ranks in terms of our condition, service plays a vital role in everything our guests experience. You have let us know the pleasantries and helpful engagement of our staff is present and recognized, and we value this feedback in light of the disappointment you experienced with regard to the condition of the rooms. We are so sorry we failed to provide you with a room that met your expectations, and we assure you this will be remedied during our upcoming renovations. We hope you will come back to see us again so we can have another chance to provide you with superior care.

"One night in Grand Canyon "

4
User 09/09/2019

The hotel is huge with multiple restaurants (Coronado Room $$ and buffet). Also has a bar in the basement, bowling and game room. The small store in the lobby. Very nice and helpful staff. Breakfast buffet is available under $20. Rooms are not big. Required to play puzzle with 4 people in the room with a luggage. Location is very good, just 15 minutes from Grand Canyon visitor center. In the town, multiple restaurants lower quality. Very popular Starbucks locates just few minutes away.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation--with the exception of the extra space you would have liked in your room. Our cozy and traditional room types offer less space than our deluxe rooms, and we hope next time to have a chance to provide you with an upgrade or a room that better suits your family's needs. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Awesome Property!"

5
ken2018, Swan River, Canada 08/09/2019

My husband and I stayed at this hotel while visiting the Grand Canyon. One of the nicest places we have stayed! All staff extremely friendly. Rooms are clean and quiet. Lots of on site amenities only wish we could have spent more time here. We will definitely be back!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recent stay and for sharing your feedback. We are honored to have been one of the nicest places you and your husband have stayed! We wish you could have spent more time, too, and we look forward to your next visit.

"Wonderful Hotel. Great location"

5
User 05/09/2019

I spent 2 nights there in a wonderful clean,large, suite. Very comfortable bed, huge rooms. Very nice pools, exercise room, and Excellent dining room. I had a filet one night, and Chilean sea bass the other. Both were excellent. Lunch was also very good, as was the breakfast buffet. Prices were reasonable, and large portions. Patty melt, and fries which were SO good. While there we also went to the IMAX theater and saw "Hidden Secrets" Really enjoyed that.. I would definitely recommend this hotel, and will stay there again.

"Avoid this hotel at all costs!"

1
916petej, Tucson, Arizona 04/09/2019

This hotel advertises itself as 'Premier'. This property is so far from premier it's not even funny. We were in the 2000 building. The decor and condition of the room and the building in general was APPALLING. The room was so filthy when we checked in it didn't even look like it had been cleaned at all, we were too scared to even sit down so I complained to the front desk. The girl on the front desk, (I think she was Filipino) was not helpful at all, and made it obvious that she didn't really care. About 40 minutes later a housekeeper came to the room. The housekeeper was a Jamaican girl, (Gladys I think was her name) and again, she made it obvious that she didn't even care and did the absolute minimum to make the room any cleaner than it was. There was also one room in the 2000 building on the same floor as us that had caution tape on the outside of it. I saw hotel workers taking beds out of it wrapped it plastic, and then I saw an Ecolab van outside the building later in the day, so it would appear that the hotel also has a problem with bed bugs! I asked one of the housekeepers the next day if they had bed bugs and she said she wasn't allowed to say! I took a walk around the rest of the hotel, the main building, the 2000 and the 3000, and the bungalow rooms on the outside, are all VERY OLD, and VERY run down, I looked in one of the bungalow rooms while it was being cleaned and it seemed in a worse condition than the one we were in. All the rooms are well past their best days. The only decent building was at the back of the hotel which I think was the 7000, it looked newer and seemed cleaner inside, the rest of the hotel is appalling. The other issue at the hotel is security, you can just walk into any building. They have card readers on the outside of the buildings, but the door bars are all held open with zip ties. I asked one of the workers in a blue shirt (I presume maintenance) why, and he said none of the card readers work. I've been a Best Western user for many years, and breakfast is always included, but it's not included at this hotel. The breakfast is a buffet style and they charge $15 per person for it, and to me it wasn't worth the money. They don't include bacon on the buffet, and when I asked if they had bacon they said they didn't. The rest of the breakfast was very poor quality, and a very limited selection. The gravy for the biscuits was literally like grey water with no taste of sausage, and no sausage in it. I would recommend you avoid this property at all costs. I'm not a racist in any way, far from it, my wife is actually Asian, but the majority of the staff at this location are foreign workers on visas, most of them speak very little to no english, and they make it obvious they don't care about any of the issues. The customer service at this hotel is terrible. We checked out the other hotels in the Tusayan Village, and we wish we'd stayed at the The Grand Hotel. The Grand was much newer and in much better condition, the staff were also locals, all spoke english, and were all very friendly, they were very happy to show us a room which was very impressive. The Holiday Inn and the Grand Canyon Plaza also both looked very good, although we did not look into rooms at them. We had the breakfast buffet the the Canyon Plaza one morning which was only $12, had a much better selection than the Squire, much better quality, and they also had bacon! I will never stay in another BW Premier if this is the standard of them, we would have been better off sleeping in our car than staying at the Squire Inn. I have no idea how the GM at this property keeps his job... this property is a disgrace!

"Best place"

4
User 03/09/2019

Really nice place nice people Everything so perfect Nice pool inside and outside Parking near the room , restaurant great and souvenir shop beautiful Really close to the park grand canyon almost 10 minute

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Everything sounds wonderful, from relaxing pools to friendly staff. We appreciate you letting us know what you liked, and we hope to see you back again soon.

"Clean rooms, good service"

4
Steve0315, Shakopee, MN 01/09/2019

We visited for two nights, August 30 and 31, 2019. We were in room 5219. The room was spacious and clean. Everything was in good working order with regard to air conditioning, water pressure and temperature. The beds were comfortable and the linen was fresh. We ate 3 meals at the hotel: two breakfasts in the Canyon Room (sit down meal service for $6.99 including beverage for the breakfast “specials”, not on the menu, but posted near the hotel entrance.) and one dinner in the Squire Pub on the lower level. Both food and service were very, very good. There is a free NPS shuttle bus stop right in front of the hotel for transportation the the Grand Canyon and return. We parked our car for free for two days and took the free shuttles, it was very smooth and efficient.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned everything was in good working order, comfortable, and clean! You've also noted we have several restaurants and amenities on property, and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Pricey and not terribly friendly"

3
User 28/08/2019

Our room was ok (building 5000). We did get “upgraded” to a king room, but I think that was just to help keep guests in the same area for housekeeping purposes. Internet connection in rooms is pretty poor and couldn't stay connected to hotel wireless. Everything was a little pricey, from the room to restaurant to the bar. They won't let you buy more than 1 beer at a time (so you can't buy a beer for your spouse and go enjoy it in your room). Front desk staff (Chelsea) wasn't very friendly at all, maybe they're just tired of putting up with tourists for the season.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your experience. We always want our guests to feel they are getting upgraded because we value their business or because we are recognizing their loyalty or are celebrating something special. It doesn't sound like you felt that was the case for you, and it also sounds like we let you down when the internet wasn't as reliable as it usually is for our guests. Your feedback about your bar purchases can be reviewed so we make sure we are following state and local laws while still meeting the needs of our guests. We apologize for the lack of care of service you felt was provided, especially by Chelsea. Upcoming training will help identify ways we can ensure our guests feel we have exceeded expectations, and we can use your feedback to make sure our team is getting the most out of the training when they hear about your experience. Please come back again to see us and follow up on our progress. We know we can do better and we hope to have a chance to show you.

"Would stay again!"

4
timoba252, Mutlangen, Germany 24/08/2019

The rooms are clean but a little old. The rest of the hotel is very modern. You can get coffee and water in any taste for free in the lobby and can use a pc. They have two bars one at the pool area af one inside. They are good and you can bowl. The pool area is beautiful and clean. They have a big pool a smaller whirlpool and towels. All in all great hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback about your stay. It sounds like you had a wonderful visit overall, and you are looking forward to our upcoming renovations in the guestrooms. Our 7000 wing is a newer and more modern look; perhaps on your next visit you might enjoy staying there if other wings are not complete. We do hope you will visit with us again.

"Maybe because there are not many hotels"

3
jzz76, Bridgewater, New Jersey 21/08/2019

I was there one night. What I disliked was the high price I paid; around $300 from Expedia. I remember I paid $70 a night in Frederick MD. I understand it is a different place. it was not 4 times better. What I did like about the hotel was the lobby. The room was clean and freshened up. There was a new patio. And the good part is it was close to Grand Canyon. I will do whatever I can to not pay that amount again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Dirty tub with low water pressure"

2
User 21/08/2019

The tub was dirty when we got to our room and the water pressure was low, it took 45 min to fill the tub after we cleaned it and the AC ran all the time even it reaches the set temp. The food in the lunch buffet looked like it was cooked the day before and reheated and recycled for whom my be ravished.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your disappointing experience. A clean room is one of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. You should not have had to clean your tub or experience low water pressure, not should you have had to be disrupted by a noisy AC. A lack of cleanliness can create a number of negative impacts to your stay, as is evident by your review. Your room should be prepared and maintained with care and attention to detail. Further, we failed to delight you when you visited the lunch buffet. You must have been dissatisfied, and we can understand why. We apologize that we failed you. We believe we are better than this, and we would like to have another chance to show you we can be the award-winning property you know us to be.

"The Centennial of the Grand Canyon, WOW!!!"

4
User 20/08/2019

Was very good for amenities offered especially the 24 hour indoor swimming pool and the food was excellent from the restaurants and the gift shop offered at lot of just about anything you might need including great souvenirs. The location was close to the theater, a lot of restaurants, a gas station and a general store. The Grand Canyon shuttle picked you up right outside hotel. Also you were just a few miles to the Canyon's rim.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. Congratulations on visiting during the Centennial! This makes a special visit even more special, and we are thrilled you let us share in the journey with you. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Absolutely fine hotel"

3
delirium1979, Sydney, Australia 18/08/2019

I stayed here for 2 nights with friends. The rooms were a good size and even though they were adjacent to the main road, they were very quiet. The rooms are a little dated and I think they are expensive for what they are, but the location is absolutely perfect for a trip to the Grand Canyon. The hotel is at the end of a road filled with other hotels and a handful of restaurants in walking distance. The only real drawback was that the air conditioning unit was super noisey - there was no way I could sleep with it on. Overall I'd recommend staying here. The only reason I gave it 3 stars is the price. It's just very expensive for what you get.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like we have some work to do in an effort to exceed your expectations. We apologize for letting you down. We hear you concerns about our decor and noisy a/c unit, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care by visiting us again soon.

"Pretty much exactly what I expected for the price"

4
Robwg, Sydney, Australia 18/08/2019

This Best Western is conveniently located in Tuysan town near the airport and just 7 miles from the Grand Canyon village. You get what you pay for and this product is up to expectation. Has a pool with bar, rooms are reasonable size with comfortable beds. Things could do better are - Bar downstairs is a bit weird as doesn't have windows so very dark. The aircon in the room is loud. If you want something that is reasonably priced and standard this would be a good option. Concierge Richard was super helpful in tips on how to fill your time and excursions.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback about your visit. It sounds like we met your expectations with regard to our convenient location and amenities. We appreciate you letting us know how we can improve your comfort in your room and the ambiance in the Squire Pub. We will continue to work hard to exceed our guest's expectations, and we apologize for any inconvenience we caused you. Please think of us again and come back for a visit once more when you are next in town.

"Expensive, early payment required."

2
User 14/08/2019

This is a very expensive hotel, not worth the money. They charged our credit card right after we booked almost one year ago. At arrival they make a reservation of another 15 dollars on our credit card which is not released after check-out. Breakfast is not included in the room prices, extra charge. The air conditioning system in the room is the same noisy brand we found in most hotels that were half price or less.

"Over priced"

3
dcrunner5, Midway, Utah 12/08/2019

We stayed in 3 Best Western hotels on our vacation to Grand Canyon and this was our least favorite primarily because of the poor value. The facility is nice, the staff pleasant, and the room was clean. We also enjoyed the pool. However, everything was way over priced. No free breakfast was offered. This is standard fare at other Best Westerns and for the price we paid for our room, a free breakfast should have been included. The cheapest onsite breakfast offering was $15 at the buffet. The price of a rollaway was $38. Talk about price gouging.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you recognizing that we were pleasant and our products and services were to your liking; your other comments are a wake-up call for us as we can not continue to operate in this way at this price if we are to maintain your trust in our hotel. Guests are aware of our rates and the rates of the area, and they agree to invest because they know six million other guests are looking to visit The Grand Canyon this year, but you deserve to have your expectations exceeded when you stay with us. We apologize for letting you down with regard to the value we provided and the lack of breakfast included. You'll find we offer great specials in the Canyon Room for $6.99 as well as a la carte items and to go options. We hope you will reconsider staying with us again.

"Great place to stay for South Rim"

5
Jody M, Sarasota, Florida 11/08/2019

The Best Western Premier is a short distance from the Visitor's Center at the South Rim. It had many amenities that we did not have time to use, due to our short stay, including a pool. It was pricey, but that is, no doubt, due to its convenience to the Grand Canyon. Our room was comfortable, and we had no complaints!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Being conveniently located to the Visitor Center, we offer a great location for our guests who want to make the most out of their visit. We are happy to hear your room was to your liking and that we offered so many products and services to you that you must come back and visit! We hope we will see you again soon.

"Great for Grand Canyon South Rim"

3
Hudders10, Burgess Hill, United Kingdom 09/08/2019

I stayed here for 1 night in a 2 queen bedded room for my wife, 2 kids and I. The rooms are quite dated and are really a no-frills affair with an extremely noisy air conditioning unit and dated decor throughout the room. However, if, like we were you are looking for a base for a night to explore the Grand Canyon then you cannot beat the location. Staff were great, the downstairs pub serves good food and there is an arcade for the kids to enjoy. You are also within a 2 minute drive to a multitude of fast food joints and other restaurants.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like our location was perfect for you and you're looking forward to the renovations we have planned for the winter. We hope you will come back and see us again so we can again provide you with superior care.

"Easy access to Grand Canyon but needs updating "

3
Natsfandc, Natsfandc 08/08/2019

A very clean hotel with decent service but it needs updating. The hotel room was a very nice size but the room also had a foul odor in it. But, the location is amazing. It is extremely close to the Grand Canyon National Park which is very convenient when you want to get to the park early in order to beat the crowds.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve our attention to detail with regard to the odor in your room. We apologize for failing to meet your expectations with regard to cleanliness. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Great stay for Grand Canyon!!!"

5
Anne M, Raleigh, North Carolina 07/08/2019

Nicest hotel around. Very convenient and a lot of amenities. Beautiful room and food was good in squire lounge. Highly recommend!! It is on the shuttle line to the Grand Canyon so it was fast and easy to get there.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"First trip to AZ and it was amazing!!"

5
HonestReviewsFromPA, Mercersburg, Pennsylvania 07/08/2019

Reconnected with a love from forty years ago. Visited him in AZ and he took me on an amazing, beautiful, adventure-filled trip to the Grand Canyon and other points of interest. Stayed at the Best Western in Tusayan, one of the premier suites, and it was GORGEOUS!! So inviting and comfortable with perfect amenities. The breakfast buffet was delicious with so much to choose from. Made a few trips to the bar, inside and outside by the pool, and were taken care of by Van, one of their wonderful bartenders. Elk visited the grounds daily, This was my first trip to AZ and will live in my heart forever. I will be back as AZ will eventually be my home. Book this place for your trip to the Grand Canyon (which is just a few minutes away) and you'll have memories for a lifetime.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your story with us. It is such a touching and heart-warming story about love and the beauty of Arizona. We are beyond honored to be part of this fairy tale, and we are so happy to know everything our hotel had to offer added a special touch. We wish you safe journey upon your return to The Grand Canyon State and best wishes on each new adventure you take!

"Nicest Best Western so far"

5
Stevi1919, Phoenix, Arizona 04/08/2019

This was a little more than I'd like to spend on a room but it is very close to the Grand Canyon entrance, has an arcade, bowling alley, a few different restaurants and a bar. Rooms were very nice and staff was beyond nice and helpful. For sure the nicest Best Western we've ever stayed at.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit and that we are the nicest Best Western you have ever stayed at! Relaxing on vacation and feeling comfortable sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Great Stay"

5
Neerave S, London 02/08/2019

Very Good Hotel in an ideal location. Very close to the entrance of the park. Concierge was very helpful in planning our days venturing in the park. Overall excellent service by all the staff. The room was well furnished and catered for a family of 4. Thank you for a lovely stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms and service are perfect for you and your family. You must have had a very pleasant vacation! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Good location near Grand Canyon"

4
Peter M, Copenhagen, Denmark 31/07/2019

Classic big hotel suitable for family stay. Near Grand Canyon- 20 min by car. Great breakfast buffet. Super if you plan to visit Grand Canyon for a day or two. Also different possibilities for dining at different price levels.

"Nice rooms"

4
User 30/07/2019

We stayed here when we were visiting the Grand Canyon. Beautiful bathrooms and plenty of space. However, we could not get our room to cool down in the middle of the night and had a restless night of sleep. Good location by a general store and restaurants.

"Great hotel, would stay there again."

5
E H, Atlanta, Georgia 30/07/2019

The hotel is huge and beautiful. It is comprised of a main building and other smaller buildings. We were in an enormous suite in the main building. Lobby and public areas are spacious and well kept. There is a nice gym, pool, outdoor pool, gift shop, bowling alley, bar, restaurants. We enjoyed our stay. They accomodated a late checkout for us. It is less than 10 minute drive to the Grand Canyon. We did not eat at the hotel so I cannot comment on the dining. They have a decent gym and a good indoor pool for lap swimming.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Taking the extra time you needed to get ready for the next leg of your journey your and feeling welcomed and comfortable sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Great hotel with friendly and accomodating staff"

5
irondoc, Birmingham, Alabama 29/07/2019

I organized a family reunion at this hotel. It's location is great....super close to the South rim and very easy to get in to the park - only 8 miles. The staff were super accommodating in getting our conference rooms set up to our needs. Since we did an upper canyon rafting trip I left our luggage there until we returned at the end of the week as well. I was in a deluxe queen in the newer building 7 and found it very spacious and super comfortable. The beds were really comfortable. It was clean with coffee service and had a roomy modern bathroom. The resort has an indoor outdoor pool and hot tub. There are several dining options in the hotel from sit down restaurant to buffet. Food is generally expensive, but I found this to be the case pretty much anywhere in Tusyan. If you go the the dinner buffet, check in before 7 to get early bird pricing. I recommend building 7 if you have a choice. We had multiple family members staying here and all enjoyed their visit! I will definitely stay here again if I return to the South Rim.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you staying with us and trusting us with your family's special memories made during the reunion! We appreciate you taking the time to review our hotel so thoughtfully. We appreciate you! You mentioned our rooms are spacious and comfortable; you must have had plenty of room and peace of mind to relax! You've also noted we have several restaurants and amenities on property, and we are glad you enjoyed them! Our accommodating staff was there when you needed us, which allowed you to make the most of your family's visit.Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Can't beat the location!!"

4
jen_no_fur, Long Island, New York 23/07/2019

The hotel was exactly what we needed, with an indoor and an outdoor pool, fitness area, little bowling alley, pool tables and arcade. The outdoor area had an outside bar and fireplace but unfortunately it had rained heavily when we checked in and it was closed. I can't say enough how great the location was. It's only 5 minutes from the GC entrance gate and 10 minutes from the rim itself! When we got caught in rain/hail at the canyon this allowed us to quickly go back to the hotel, dry up and return for a beautiful sunset. This also allowed us to get to the park nice and early to start our hike before the crowds and the sun got too hot. The town of Tusayan has a shuttle service you can take if you feel like the crowds and parking are too much. It didn't seem that crowded for the middle of July. One of the stops is at the hotel. Why stay an hour away in Williams when you can practically be down the block!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like the convenience of our location allowed you to make the most of your visit. Weather can be such a variable this time of year, and it's great that you were able to make it back to the hotel and back again to the canyon just in time for sunset! We are so happy to hear you enjoyed your stay, and we look forward to you next one.

"Excellent resort type hotel just outside of Grand Canyon"

5
Travel21st, Tempe, Arizona 21/07/2019

We were very impressed by the Best Western Premier Grand Canyon Squire Inn at Tusayan, AZ. Normally we stay inside of the Grand Canyon, but this time stayed here to try it out. It is very family oriented with 2 pools and a game room and bowling alley. It is clean and well run. They have shops, several restaurants, and a great breakfast buffet. We did not expect it to be so nice. Given the location it is a real winner.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a thoughtful review. It sounds like we exceeded your expectations, and you found plenty to enjoy. Our location, service, and amenities provide the comfort our guests hope for while on vacation, and we are happy to hear your stay was pleasant. We look forward to seeing you again on your next visit.

"Not the best room"

1
User 20/07/2019

This maybe the best location,but the room we had was back in the 60's. The room was handicap accessible but it was so awful. The air conditioner didn't work. When checking in the gal didn't know how to check us in. She had to have help from the other gal. They could not figure the price for the discount. They could not tell us were to park. Very poor customer service.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like you enjoyed the convenience of our location, and you are looking forward to a rooms with a more modern feel, working A/C, and a refresh of our decor. Your experience upon arrival was not the warm welcome we are known for, and we will take note of where we need to focus when we are training new employees. The knowledge our staff has of our property can have a big impact on your stay, as you noted, and we apologize for letting you down. We can and will do better. We hope you will give us another chance to provide you with superior care by visiting with us again on your next visit.

"Convenient hotel near Grand Canyon National Park."

5
twobacks, Sandy, Utah 20/07/2019

I stayed at this hotel while touring Grand Canyon National Park. It is conveniently located in Tusayan, Arizona. There is a free bus service that has a stop in front of the hotel. This service takes you to the Grand Canyon village where you can transfer to other bus lines going into the park. I got a good night's sleep every night I stayed at this hotel, and the breakfast every morning was great.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our location was convenient and you were able to rest well with us! You've also noted you were able to start your day off right each morning at breakfast, and we are glad to hear it! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Best stay in the Grand Canyon"

5
776ellim, RISHON LEZION, Israel 19/07/2019

The BW Premier hotel located about 15 minutes from the Grand Canyon Entrance. The hotel looks great, the room is big and comfortable and well equipped. The pool and the fitness room open 24/7 which is very good. Breakfast very good.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Being in a convenient location, walking among well-cared for grounds, relaxing in a spacious and well-appointed room, and partaking in plenty of amenities including access to a great breakfast, you were able to have the relaxing vacation you hoped for. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon!

"Great family spot "

5
beanm76, Smithtown, New York 13/07/2019

We loved this cozy little resort just minutes from the gate of the Grand Canyon. Nice room, pool, hot tub, work out room, game room for kids. Really loved the patio area were we ate dinner each night and the outdoor fire they would light so we can enjoy our wine by it. Kids were happy and parents were happy too! Highly recommend for families traveling to the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much you enjoyed your stay. We have so much to offer our families who visit, and we are happy to hear you were able to take full advantage of all we have available. Happy kids and happy memories make for a great family vacation, and we appreciate you letting us be part of it. We look forward to your next visit!

"Convenient location and shuttle stop to the national park"

5
vaca13579, Springfield, Missouri 12/07/2019

We paid extra for an over sized deluxe room with 2 queen beds. I was happy we were put in the newer section of the hotel it was nice. The shuttle stop is super convenient and easy to use. We used the pool but the other amenities including the fire pit looked inviting if we had more time. Unfortunately no free breakfast but if you plan ahead you can stop before the grand canyon and use the refrigerator. The gift shop also had drinks and single serve breakfast items (cereal) or snack options if you don't want to eat at the restaurant.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The 7000 wing offers a modern feel and allows our guests an alternative to the rustic charm available in the other buildings. We are glad to hear you enjoyed your visit. We appreciate you letting guests know about picking up some snacks to stock in their in-room refrigerators. We hope you will think of us when you next visit The Grand Canyon!

"Great location"

4
Michele102479, Baltimore, Maryland 11/07/2019

The location is out of this world. The little town is very nice and everyone is friendly. Hotel itself was very nice. The room was large, they have game areas, a bowling alley, a pub and an indoor pool. The down side was the noise from the helicopters taking off from the airport and the fact that I could hear my neighbor taking a shower. The Elk walking through the town made up for any down falls. Will definitely be staying here next visit to the Geand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. What a wonderful experience you had! Seeing the elk is such a thrill! We appreciate you letting us be part of your special memories, and we look forward to your next visit.

"Lovely and comfortable!"

5
216danita, Mesa, Arizona 11/07/2019

Beautiful hotel and very helpful staff. Great location close to Grand Canyon entrance. Knowledgeable concierge can help you plan your Grand Canyon activities - by air, water, hiking, or tour buses - everything is convenient.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our concierge is passionate about your experience and works hard to provide our guests with memories that will last a lifetime. We are so happy to hear you have a great visit with us. We will look forward to your next visit!

"Large and well-run hotel close to Grand Canyon"

4
Moniek_Accra, Los Angeles, California 07/07/2019

A large and nice hotel in Tusayan, the nearest ‘town' to the south rim of the Grand Canyon. The room was quite spacious & clean, though lacked any ‘living room' space. The bathroom was very roomy. We were disappointed that breakfast was not included especially at the high price (it was July, so high prices should not be a surprise). A shout-out to the manager of the buffet restaurant (Jessica) and her colleague Mark who went out of their way to play the Women's World Cup match (US v. Netherlands) during the breakfast rush. Thanks for being responsive! Checking in and out was a breeze. We did not use the pool but it looked nice too.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Jessica and Mark will appreciate your recognition of their effort to provide you with an enjoyable experience, and we are so thrilled to hear you had a great visit. We look forward to your next one!

"Impromptu Grand Canyon Experience"

4
Sunshine00974497377, Phoenix, Arizona 06/07/2019

Took my husband to the Grand Canyon for the first time and needed to find a hotel for the evening. We very much like hotels with soaking tubs, which is the primaril