Room 1
Room 2
Room 3
Promotion code

Best Western Premier Hotel Grand Canyon Squire Inn, Grand Canyon

74 State Route 64, 86023, Grand Canyon, United States - See on a map
Best Western Premier Grand Canyon Squire Inn - Welcome to the Best Western Premier Grand Canyon Squire Inn! The Best Western Premier Grand Canyon Squire Inn is ideally located in the center of Grand Canyon. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Take advantage of our convenient location just outside Grand Canyon National Park and more at this full service Grand Canyon, Arizona hotel. Situated only one and a half miles from the entrance to Grand Canyon National Park, the Best Western Premier® Grand Canyon Squire Inn strives to provide outstanding customer service and comfortable accommodations guests deserve. Each spacious and well-appointed guest room at this Grand Canyon hotel feature 42 to 46-inch LCD televisions, microwave, refrigerator, as well as iHome® docking stations. Take advantage of the hotels many amenities including indoor pool and hot tub as well as an outdoor pool and hot tub, fitness center, bowling alley and an arcade. This 100% non-smoking hotel also offers meeting facilities accommodating up to 275 guests and three on-site restaurants for guests convenience. The Grand Canyon area offers a variety of activities to suit any taste including horseback riding, river rafting down the Colorado River and snow skiing in Flagstaff. Take a jeep tour of the Grand Canyon or hike the Canyon's Rim Trail or the Bright Angel Trail inside the National Park. Guests will also enjoy visiting the Yavapai Point lookout or taking a helicopter ride above the canyon for a birds’ eye view. The friendly, helpful staff at the Best Western Premier® Grand Canyon Squire Inn is ready to ensure a fun filled memorable stay in Grand Canyon, Arizona. Make a reservation today and save! We are currently expanding. There will be evidence of this work during daytime hours. As a rural community, our Wi-Fi may not be the standard our guests expect in more developed locations.

Best Western Premier

Hotel Grand Canyon Squire Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 7581 guest reviews
NOTE ISSUED
Excellent
2816
Very Good
2868
Average
1220
Poor
434
Terrible
244
REFER TO NOTICE
Business Business
57
Couples Couples
3104
Family Family
2921
Friends getaway Friends getaway
692
Solo travel Solo travel
131
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not clean"

1
User 18/09/2020

There was dried food splatter on the bathroom door. We were so tired that we just cleaned it. There was also a stain on the sheets, but again we were too tired to change rooms. The front desk was in another building and we were only there one night. The person at the check in was wearing a mask, but it was not covering his nose or all of his mouth.

"Convenient to the Canyon"

4
User 08/09/2020

Super convenient to the Grand Canyon. Quiet and spacious room. Several restaurants close by along with a good restaurant on property. WiFi was good, room was clean, fridge in the room, and there was a safe in the room The only reason this doesn't get an excellent rating from me was because the microwave was disgusting. I can overlook this normally, as sometimes things get missed. But when I called the front desk to let them know, they said they would take care of it. Great, we would be gone all day, so no problem. Came back that evening, still not cleaned. Called again, they said they would send someone upright away and they did. We left the room while were taking care of it, came back and it was clean, tho they left the microwave plate on the dresser....and it wasn't clean. Overall a great stay minus the slight mishap, and we WOULD stay here again.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations with regard to cleanliness. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"2nd time here & 2nd ONLY to in-park lodging"

5
Rocker_rep, too far from the wild west! 26/08/2020

We love this place. We stayed here on a previous trip and had been upgraded to a suite. We weren't as lucky this time as it was sold out. But our room was spacious, with every necessary creature comfort. Large bathroom with a huge counter holding double sinks; very helpful getting ready for the day. We enjoyed the outdoor pool but missed having the pool bar open. Not sure why it wasn't, because lots of room around it for social distancing!? The spacious indoor pool is next to the outdoor pool and also very nice. The entire property is lovely and we will stay here again - especially if we can't get a place in the park, which is always preferable.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your return visit! We appreciate you sharing the details of your experience, and we are so sorry we were not able to offer you an upgrade during this trip. It sounds like you were able to enjoy a new room type and still had all the space and comforts you needed in order to make the most of your visit. We also apologize the Pool Bar was closed during your stay. We are limiting as many touch points as much as possible, and re-evaluating our operating procedures often to find the best way to serve our guests. Physical distancing, state and local guidelines, weather, and a consideration about what will draw larger groups are all taken into consideration, as well as the needs of our guests. We understand your stay doesn't have the same premier feeling as when all of our amenities are available. For now, we do invite our guests to check with us ahead of time for pool bar hours and operations, as we are limiting the opening of this area. We are hopeful we will see you again, and we wish you safe and happy travels until you return.

"Great all around"

5
608erikv, Breckenridge, United States 17/08/2020

Kids loved the indoor and outdoor Pools and Spas. Mom and Dad loved the location so close to the Grand Canyon, the game room and bowling alley although it wasn't open when we visited on a Tuesday, the decor and the warmth. The check-in Lodge is really cute. Great option in a tiny town where options are limited just outside the entrance to the Grand Canyon checkpoint.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our property is perfect for families, offering pools and a Fun Center (which is now open from Wednesday - Sunday). We are so happy to hear you enjoyed your stay, and we look forward to your next visit.

"Good value, great location"

4
world_is_not_my_home, New York City, New York 17/08/2020

Great family friendly hotel 15 minutes from Grand Canyon. Note that they do not have complimentary breakfast like other BW's. However facility and amenities are that of 4-star hotel. Has great indoor and outdoor pool, which is great w/ kids. Room are a little old, but clean and spacious. I've stayed inside Grand Canyon before (one of the lodges inside the park), but I think this is much better value and offer more comfort. Would recommend highly!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your experience. We appreciate you letting us know you felt we offered a great value compared to the lodging inside the park. We love our town of Tusayan, and we are glad to hear you did too! Some of our rate include breakfast, and our reservations team will be happy to assist you with future reservations. We look forward to your next visit.

"Ideal location still not our favorite"

4
Laurem29, Cape Cod 12/08/2020

This was our least favorite Best Western of our 2 week trip. We stayed in Zion and Bryce and they were fabulous. This hotel was much more expensive and while the hotel is in a great spot, it is dated. Cars are parked outside rooms and you can hear them coming and going at all hours even on the second floor. You can also hear everything that's happening in the rooms around yours. The staff was welcoming and kind and COVID recommendations are being followed. Pool area was great. Most amenities are not open due to virus though. We also didn't realize that breakfast was not included at this site. That was a huge disappointment as the price was the highest. All in all the stay was fine. Not our favorite but...

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love Zion and Bryce, and when you partner those parks with The Grand Canyon it's amazing! Your trip sounds so enjoyable. As each Best Western is individually owned and operated, our guests get to experience different interpretations of the area through the decor and layout of each hotel. The historic and rustic charm of our original structures lend themselves to easy access from exterior entrances, and we aim to mimic the canyon walls with the exposed brick of our main building. Our 7000 wing, the newest, allows us to share a more contemporary feel with our guests. Over time, our decor will continue to be renewed and revisited. It sounds like you might enjoy the 7000 wing on your next visit. We do apologize the noise was unsettling, and we greatly appreciate your understanding about Covid operations as well as limited breakfast offerings. We hope next time you will find us to be one of your favorites!

"It was a nice space for the family"

4
forksbabe, Toledo 11/08/2020

This was our home base for our Grand Canyon trip. We stayed here bc there was suppose to be a bowling alley and arcade to help keep out niece busy. The arcade was closed due to covid (although we were told on the phone it would be open) and the bowling alley was only opened on the weekend (we were there on a Monday and Tuesday) so that stunk!! But the pool was nice and the food was decent!! And the margaritas kicked a*s!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so sorry the arcade was closed. We have been making modifications frequently to the hours of operation, sometimes more than once a week. Receiving the incorrect information built your hopes up, and we apologize again for providing you with the wrong information. We hope you will be back to enjoy us again, next time hopefully with all of our products and services available!

"Everything you need in one place"

5
User 10/08/2020

Our first visit to the Squire Inn definitely will not be the last! Each and every staff member we had contact with went out of their way to help make sure our experience was fabulous. Our room was spacious and very clean; no concerns at all with the ongoing Pandemic. The menu and wine list at the restaurant was excellent - as was the food. My steak was perfectly prepared per my order and the service was outstanding. There are plenty of activities for families too: indoor and outdoor pools, an arcade and bowling lanes are all available when your day at the Canyon is done. Check this place out!

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such lovely feedback about your visit. We are so happy to hear you enjoyed interacting with our team. With everything that is going on right now, it's harder to find ways to relax. It sounds like we were offer you respite, a home away from home. Our team will be thrilled to hear your stay was most enjoyable. We hope to see you again soon.

"Excellent Experience"

5
michee3333, Denver, Colorado 05/08/2020

We are picky and generally stay at Marriott as we get perks. We arrived and were immediately upgraded. The hotel was clean, we felt safe (It was the summer of COVID) , the staff was welcoming and on-top of everything. The room was large, comfortable and well-priced. We ate in the restaurant several times and enjoyed it. Were were iffy on the location as our main reason to visit was the park, however, it was easy to access so didn't detract from our experience. Honestly we were pleasantly surprised and highly recommend this Property. Thanks for a great stay and the upgrade:))

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your refined taste and scrutiny. Your perspective elevates our level of service, and we are glad to hear we exceeded your expectations. You want to feel safe and comfortable as you travel to brands you are unfamiliar with, and we imagine a lot was riding on your visit with us. Glad you enjoyed it. Check with us about status match for your rewards membership. We can match the elite level Marriott is providing you; if you've not looked into it, we can help. We hope this is the first of many visits for you!

"Best in the area"

5
User 27/07/2020

Excellent service, clean room and nice indoor and outdoor pools. Helpfull stuff and very friendly workers. Location is very comfortable and close to the Grand Canyon entrance. Highly recommend this hotel. Best western is really BEST

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our goal is to ensure all of our guests enjoy their stay as much as you enjoyed yours! We appreciate you and look forward to your next visit!

"Bad experience"

1
User 15/07/2020

My wife incurred and injury while stay at the Best Western Premier Grand Canyon. After I got her home and through surgery I mad several attempts to contact the Hotel regarding this and the kept forwarding my call to numb ears the had voicemail and no one would ever return the call.

Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are in receipt of your comments, and we are so sorry to hear about what happened. Your unique experience will be addressed personally by a member of the leadership team. I have been advised contact efforts have been made.

"Looks good on paper."

2
markU6169GK, Gilbert, Arizona 14/07/2020

The website didn't note that the bar and arcades closed. Shower drain was clogged. Pics on website are for the newer rooms; likely not the one you will get. You have to ask a staff member to turn on the outdoor fireplace. There was no staff in site ther than front desk.

Barbara Cote, Agency / Consultant at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We understand the pandemic has caused great inconvenience and disappointment, and we apologize for the impact this had on your stay. It is important our guests feel comfortable, and we are so sorry to have created confusion and frustration as a result of amenity closures and a lack of communication. We need to find a way to better communicate to our guests even when policies and procedures are being modified frequently. We understand you would also like to see more of our rooms advertised online rather than us having one type of room being reflective of each building. We do offer rustic and modern decor depending on room type and building, and we will continue to seek ways to meet and exceed our guests' expectations in how we showcase the differences. Burning a fire unattended is something we avoid by lighting the pits upon request, and we appreciate you bringing your concern to our attention as well as the lack of staff present at the time you visited the Front Desk. We want our guests to feel accommodated at all times, and we apologize for letting you down. We hope you will come back to see us again so we may have another chance to exceed your expectations.

"Decent hotel with a few issues."

3
User 12/07/2020

The lobby is modern and nicely done. The gift shop has a variety of items. Our bed was comfortable and the bathroom was spacious. We thoroughly enjoyed the pool.The breakfast was filling and tasty. We had a couple of issues. My wife booked our room under the impression of what was listed on the website. Be aware there is a new and old section and you may get stuck in the older section (not terrible by any means) but not what you paid for! Our junior suite was completely different than the picture on the website. It was very aggravating to arrive at 10 o'clock at night and find this out. Yes, it was a big room but that is not the point. We did receive free breakfast but my wife emailed the manager with 0 response. That speaks volumes. It was pretty much like tough luck! We don't care about breakfast; we got a different room than what we paid for! I don't like being deceived. All of the pictures need to have a disclaimer. We stayed for 3 nights. It would of been different than 1 night only. The A/C wasn't working properly but we figured nothing would get done and we would look upon as complaining again.

Barbara Cote, Agency / Consultant at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you enjoyed the lobby and gift shop as well as found our rooms comfortable and available amenities and services satisfactory. It sounds like we have some work to do in a few areas, most notably in how we communicate and build your trust. We know it can be a huge disappointment to get to your room and see it differently than as photographed, and offering disclaimers about our unique room types and decor in each of our many buildings could be of benefit. Further you did not receive an email from the manager, and I am so sorry about that. We do not usually hear feedback indicating we do not respond, so I hope you were given the correct email address or that the manager was not out of the office for an extended amount of time. We would be happy to look into this with more information. In any case, it's a lack of communication, and we regret that. It all added up to a lack of trust you had in us when you needed us as in the case of your AC. We assure you we can do better, and we hope we will have another chance in the future to provide you with superior care.

"Very pretty hotel and nice staff but"

3
ggarcia9408, Durango, Colorado 28/06/2020

Swamp cooler did not cool. At 2:30 am with our three kids we had to move room because our room was too hot. They kindly moved us into a new room but the new room reaked of cigarette smoke and the toilet did not flush. They brought us a plunger but because of Covid they could not enter the room. Unfortunately it was not a plunging issue so the answer was to take our kids to lobby (three floors down) to go potty.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. 230 A.M. is an unacceptable time to have to move rooms, and you should not have been inconvenienced so. Everything should be in working order in your room, and we must ensure our rooms are comfortable for our guests from start to finish. We are so sorry to hear about your experience and assure we we are better than this! We are working to follow state and local requirements along with CDC guidance to ensure the safety of our guests and employees, and as such have decreased some of our interactions . We will continue to work hard to ensure we meet and exceed our guests expectations. Thank you for your patience during this difficult time. We are hopeful you will return to see us again.

"1st Grand Canyon Visit"

5
followingt247, Dayton, Ohio 28/06/2020

This hotel was perfect for our family of 5. Booked a room with two queens and a roll-away. They waived the charge for the roll-away since we were Best Western members which was nice. The pool area was amazing! Kids enjoyed the outdoor pool and jacuzzi, and there was an indoor pool as well. VERY CLOSE to Grand Canyon park, and lots of places to eat in the small town. Overall, we would definitely stay here again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Great, EXCEPT"

4
SaraBLosAngeles, Los Angeles, California 24/06/2020

3 night stay - had to change rooms First impression - they need to hire more people. There was one, younger person working - he had three people on hold, three people waiting in line and an impatient dad asking for maps. There were multiple people in the bar/restaurant area, which was empty. So if you're booking during covid, be patient. I booked two rooms, one for my mom and one for me and my fiance; both king bedrooms with a communicating door for 3 nights. We were in the older building. It was full of families - which meant a lot of screaming, crying, yelling and running feet. It was dirty, old, and run down. I was disappointed when we first walked in because the rooms looked nothing like the photos. The carpet felt like it had never been cleaned since it was installed. There was a used coffee pod in the coffee maker. The air conditioner was old, noisy and run down. We thought it was going to be nice because it overlooked the pool. WRONG! THE POOL IS OPEN 24 HOURS and we heard a group of adults and kids out there until 1am. We blasted the air conditioner to try to drown out the noise. By the morning, the air conditioner burned out and smelled "hot." When we went down to the concierge to ask her about the pool policy, she couldn't have cared less. I just asked for new rooms. And that's when the magic happened! She gave us two brand new rooms. We knew when we walked in that they were going to be much better. The rooms were brand new and quiet. We couldn't hear anything. The sheets still sucked, but we were so relieved we didn't care. Pros: - The gym is awesome - super clean, enough equipment, and empty - If you get the right rooms, the rooms are great. - You can't beat the location. We went to the park for sunset, for sunrise and to see the dark sky. - Better coffee in the better rooms, Keurig cup type makers - Bigger bathrooms with lots of counter space - Great aircon (in right room) - Super clean (in right room) - Pool is open 24 hours (if you're not sleeping near it) Cons: - If you have a pool facing room in the old building, it's LOUD - Pool is open 24 hours - Sheets are awful - SUPER Dirty (in old rooms) - Outdated (in old rooms) - Aircon doesn't work (in old rooms) We can't say much about the food because it was over priced. There aren't a lot of food options in the area, so we ate a lot of snacks and Starbucks for breakfast. If you get the right room, it's great! It would have been a difficult trip if we got stuck with the old rooms.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a thoughtful review. With travel bans in place across the globe, we are feeling the impact of the pandemic in ways that our guests may not expect regarding staffing. With reductions in the number of rooms also that we make available and the access the public has to us but not to other resources, we are certainly seeing different dynamics and taking more time with our guests. We appreciate you reminding visitors to be patient. We also appreciate you letting us know how much you enjoyed our favorite amenities like the fitness room. To hear you were inconvenienced at first but were able to move to another room you enjoyed is great to hear. Letting us know we have some work to do, you've highlighted area that need our attention. We apologize for any disappointment this experience caused you. We will take your comments into consideration and will continue to work hard to ensure our guests' expectations are exceeded at every turn. We hope you will come back to see us again to see our improvements.

"Cleanliness, missing amnesties"

3
sbegay9168, Tusayan, Arizona 23/06/2020

Dirty top blankets, no none slippery pad, fridge was dirty, used bar soap in shower, hair between sheets, stained pillows case, broken coffee maker. Over all stay was ok just a few thing they could work on for next time.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve. It sounds like we overlooked a few areas, and that lead to disappointment. We apologize for letting you down. We will continue to work hard to ensure our guests receive superior care. Please consider staying with us again so we can show you our improvements.

"Visiting the Grand Canyon"

4
jc0rnacc, Wheat Ridge, Colorado 21/06/2020

My girlfriend, two dogs and I were on a road trip and this was our final stop. This BW is very close to the GC and right in the town. Pool was great. Room could be cleaner. Staff was very nice. Dog friendly.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and Hitting the Road with Best Western! Now is the perfect time to visit our National Parks and take a Road Trip thanks to great deals, reduced crowds, and fewer cars on the highway. We will continue to take great care to ensure cleanliness meets your standards. We appreciate your visit and look forward to your next trip.

"Geat Place To Stay Just Outside The Grand Canyon National Park"

5
orlandotourist, orlandoflorida 20/06/2020

We stayed at the Best Western Premier Grand Canyon Squire Inn while on our two day stay to visit The Grand Canyon. This hotel is located in the small town of Tusayan, just outside the park. Tusayan offers a number of hotels, an RV park, general store, and food establishments from fast food to steak houses. The hotels in Tusayan are much easier to book than the hotels located inside the park on the South Rim of the canyon, and offer quick ten minute access to the park entrance, as well as the shuttle system provided by the park during the main tourist season. This Best Western is conveniently located at the last stop of the park shuttle system (purple line) for easy access to and from the park without having to drive and park a vehicle inside the park, although park access still requires the entrance fee. This hotel is also located five minutes from the Grand Canyon National Park Airport that provides the airplane and helicopter tours of the Grand Canyon. This is a full service resort with two pools, 4 onsite restaurants, fitness center, game room and bowling alley, pub, and gift shop that has clothing and other items one may have forgot to bring. The rooms are spacious and well sound proofed and provided with plenty of outlets for charging devices. We didn't know we were next to one of the pools until we opened the curtains. The bathroom was clean and well maintained. The service to the room was excellent. We were on a tour with a group, and were provided breakfast each day. The all you can eat breakfast was hands down the best I have encountered in years of traveling around the world. Anything you might expect in beverages, fruit, cereal, as well as real bacon, sausage, scrambled eggs and other breakfast fare. A chef prepared omelets to order. There were other items that become too numerous to remember. The tables were bused as soon as a plate was finished, ready to go back for more. This hotel was a delight to stay at, and I would highly recommend it to anyone looking to visit the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a comprehensive review of our delightful town and our hotel. We are proud to be part of a community that is working hard to ensure our guests' safety, and we are enhancing our protocols to echo Best Western's Call to Action! We Care about our guests, and we are happy to hear you found us so accommodating. We appreciate your business and look forward to your continued patronage in the future. Until we meet again, travel safely!

"Great Room. Wonderful property. Friendly staff."

5
bridgetitsme, Great Falls, Montana 19/06/2020

The lobby is beautiful, the property is fantastic and our room was large, well appointed and clean. The staff was very friendly. We arrived early and they were happy to give us our room. Our stay was during COVID 19 restrictions and the facility was accommodating and cautious.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love to hear the positive feedback about how our guests feel about our enhanced cleaning and safety protocols. We look forward to your next visit!

"Road Tri"

5
Phillip M, Great Falls, Montana 18/06/2020

Stephen was most accommodating in getting us checked in at a late hour; a great place to stay; very clean, nice beds, and a wonderful locale in relation to entering the South Rim; only a mile away! Should we ever return, this will be where we'll stay; thanks again, Stephen!

"Grand Canyon trip"

4
Jeff C, Greater Baltimore Area 09/06/2020

Hotel just opening back up after coronavirus. Most staff helpful. Restaurant staff not so much. Service was so slow. Several staff downright rude. Many amenities not open and hours have changed drastically. Check with them prior to travel. I did not and was disappointed.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you recognizing the efforts of our staff during this unprecedented time. Services and facilities around us are beginning to reopen while we have remained open for essential workers. We are happy to see the return of our vacationing guests! We understand the pandemic has caused great inconvenience and disappointment, and we apologize for the impact this had on your stay. It is important our guests feel comfortable, and we are so sorry to have created confusion during your stay. Policies and procedures are being modified daily, and we assure you we are prepared to handle your next stay with superior care. You offered a great suggestion to our guests which is to check in with us prior to arrival to see which amenities are open and available. We will continue to seek ways to exceed our guests' expectations, and we hope you will come back to see us again when it is safe for you to do so.

"Beautiful property extremely close to Grand Canyon entrance"

5
lawhiteley2020, Tucson, Arizona 07/06/2020

This property has all the amenities you could need for a family trip as well as privacy for couples. The King suite is large and nicely decorated. The bed in our room was handicap accessible and too soft for my back. The jetted bath was wonderful!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax! You've also noted we have several restaurants and amenities on property, and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Overall positive experience! "

4
rafarighi, Curitiba, PR 03/06/2020

The hotel is located only 1 mile away from the Grand Canyon South Rim entrance. Staff is very nice and are always happy to help you. The hotel ended up being much better than we expected. Facilities are nice, indoor and outdoor pool, clean towels, bar with good food and a little souvenir store... On the other hand, the bedrooms need to be updated. As soon as we arrived we had a problem with our fire alarm (that was fixed immediately), second with our toilet that did not flush as the water mechanism got stuck and our final major issue was the ceiling leaking water over our couch during the entire first night, we had to change rooms. Coffee machine was dirty and we also found burnt matches behind the curtins in our second room.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. A clean room in good condition is one of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. When we fail to identify and resolve opportunities before you arrive, your stay can be impacted. You should not have to be inconvenienced and disappointed while you are on vacation. Your room should be prepared and maintained with care and attention to detail, and I apologize that we failed you. We can and will do better! Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Stunning property"

5
trcgw, McMinnville, Tennessee 02/06/2020

Wonderful hotel with lots of amenities just outside the Grand Canyon National Park. Several restaurants and lounges. Pool area was very nice! Other restaurants and shopping near by. Staff were all very professional and welcoming!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and letting us know you enjoyed your stay! Our spacious rooms, premium location, and friendly staffed helped you make the most of your visit. We look forward to seeing you again soon!

"Conveniently located to GC"

4
CalLowe, Metairie, Louisiana 02/06/2020

The hotel was very convenient to the Grand Canyon. The staff was really all great. The rooms were pretty good size but I felt it was a little outdated. For the average person it's fine, but if you travel often and used to Updated big boxes I felt the accommodations were a little outdated. They kept the hotel clean though. My family enjoyed the indoor and outdoor pool though!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review! We appreciate you letting us know what you liked about our hotel and how we can improve the decor for those who are looking for the updated big box hotels. Pointing out we offer both modern and rustic rooms helps educate travelers in choosing a room that best fits their needs. We are working hard in our pursuit of leading the industry in superior care, and we appreciate you letting us know we are on the right track. We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"An amazing experience"

5
User 28/04/2020

We stayed here in January 2019. I have just looked for the hotel again as we are planning another trip next year, and this hotel was by far the standout of our whole trip last time. The pictures don't do it justice. The hotel was magical. It was snowing and we spent the evening in the outdoor spa. Pretty amazing when you are from Perth, Australia and haven't seen snow before. The indoor pool was also lovely. The rooms were huge, which gave our kids a chance to move around after spending a lot of time driving and staying in small hotel rooms. And finally, the hotel is so close to the Grand Canyon. It is also surrounded by a number of restaurants and a unique gift store. We can't wait to come back!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The true measure of a great vacation is being able to reflect back with fondness and enthusiasm about your return. It sounds like you had a wonderful visit, and you've made lasting memories. How wonderful to see the Canyon in the snow and to have plenty of room to enjoy yourselves! We are happy to have been part of your journey, and we will look forward to your next visit.

"Just go to another hotel - using COVID-19 as an excuse."

1
507alysar, Los Angeles, California 27/04/2020

I guess due to the COVID-19 the hotel doesn't think they need to practice customer service. Relocating my family across the country and I decide to stay here but they did not give any warning or notification that the amenities BW normally offers at all hotels would not be offered here. I book the same day check-in and did not arrive until 1 am. I call them to let them know I would be arriving at this time. I am a completely reasonable person so if they gave me a heads up about the changes I would have been ok. the hotel is completely empty and they did not give me any of my requests. I was traveling with my family and a puppy request connecting rooms or rooms next to each other. I have to move 2 times before I got my request. it was almost 3 am until we were officially check-in. they did not offer the grab and go breakfast. told me to go back to the gift shop at 9 am. Grab and Go breakfast was from 7 am - 10 am. I also called BW customer service they did nothing. All I asked for if to honor what you advertised and when the hotel is completely empty to honor your guest's request. so they don't have to move around several times in the wee hours of the morning. Not to mention there was a worker smoking on the property at a smoke-free hotel. I expect better from a hotel that a 4 diamond hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Moving across the country is a huge undertaking, and travel during these times is certainly different than it was just a short time ago. Factor in your late arrival time, and it sounds like a weary way to arrive. We apologize that your experience with us left you feeling frustrated. Your safety and comfort is always our first priority, now even more so. As such, we are following recommendations and guidelines as offered by our governor and the CDC. We have advertised as much as possible to give our guests peace of mind. We want our guests to know we will do all we can to ensure you feel as safe as you would when you are sheltering-in-place at home. This means modifying our operations, and as such some of the amenities you are used to are unavailable or offered with some limitation. We understand you were relying on more communication, and we will evaluate new ways to make sure our guest know how we are handling our policies and procedures during these unique times. I am so sorry to hear about your arrival experience as well. Your reservation comments indicated your first request was for a connecting room, and your second request was to have your rooms next to each other. Since you had a pet with you, you were offered a pet rooms. These rooms were side by side and not connecting as a result, and we were able to honor your second request both upon your arrival and when you moved rooms. Still, not receiving your first request is a terrible disappointment, and we apologize for how disappointing your night was overall. We will take all of your feedback into consideration, including how the designated smoking areas are perceived by our guests. We hope you will reconsider staying with us and we feel confident we can provide you with the superior care you deserve.

"Best Best Western"

5
Al T, Colorado Springs, Colorado 30/03/2020

This is the nicest best western we've ever stayed at. We stayed during the start of COVID-19. For the protection of everyone the pool, fitness, and dining areas were closed, so I can't review those. The staff was beyond helpful. Everyone was apologetic for the closed amenities and we were able to eat take out. We had breakfast burritos which were exceptional and pizza which was very good. The room was the largest we've stayed in. I'm not sure if we were given an upgrade. the room had two sinks, one in the bathroom and a separate vanity area. We found having the two sinks very beneficial. Last, we brought our dog and there were walking trails and forest service roads right next to the hotel. The facility and room were clean and up to date. We would stay here again in a heartbeat.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your encouraging words during this unprecedented time. We are so grateful for your business and your positive feedback. We are looking forward to your next visit. Stay safe and be well until we next meet!

"Wonderful place to stay in the canyon area"

5
782juliee, Hilliard, United States 29/03/2020

This hotel is located just outside the park. We stayed at this hotel for one night in early March. The rooms are very nice. The hotel offers a lot of amenities (bowling, multiple restaurants, indoor and outdoor pool) I'm sure it is quite busy during the high season, but was very quiet and enjoyable. If you get a chance eat at the Coronado Room. Wonderful meal after a day hiking around the canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much you enjoyed our rooms, amenities, and atmosphere. There is so much to enjoy after a day of hiking, and we are happy to hear you found our accommodations perfect for you. We look forward to your next visit!

"Average Highway Hotl"

3
gregorys247, Lodi, California 23/03/2020

This is only the second time that I have stayed at a Best Western Premier hotel. My previous experience set my expectations very high. This hotel did not meet those expectations. The room was nice; but, about average for a mid-range highway hotel. The bar was less than inviting with an extremely small menu. Other restaurants were either not open or very expensive. Given the price, we might have done better by staying at a hotel in Grand Canyon National Park.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you coming back to experience the Premier Life! We understand you are disappointed in the limited selections we offered at the time of your visit. A small menu at the bar doesn't offer you as much of a chance to experience all the local flavors available, and the lack of all our available restaurants restricts you from taking in the ambiance. Dining should delight all the senses, and that can't happen when our areas are closed. We know you rely on us for a memorable and enjoyable stay, and we did not provide you with the experience you hoped for. We regret this has happened. These are unique times that have called for us to modify how we operate, and we sincerely apologize for the impact to your stay. You wondered if you would have fared better by staying within the park, and we can share with you the hotels inside the park have closed and plan to stay as such until May. When everything is up and running again we hope you will come back to visit with us again so we can have another chance to provide you with superior care. Please stay safe and be well until we meet again.

"GOOD STOP"

5
User 22/03/2020

Coming from SC. had to reply heavily on these reviews--which I found helpful, so I am taking time to write mine. Locale to canyon is super close a few miles. Enough driving back to hotel from canyon was cool--with both nights setting a showing from the local Big Horn Sheep ( I think). The BW Hotel worked out very good for us. We had a King room in the central Bldg. Others have commented on this aspect of Bldging location. The swimming pools are quite nice--we only used indoor in March. The Building and doors seem quite secure. The lobby has great fireplace which we enjoyed both nights. James the concierge keeps the fire well stoked and is about a nice and helpful as they come!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your feedback is helpful to us and to others who are travelling to Tusayan and The Grand Canyon's South Rim. We appreciate you letting us know our convenient location was perfect for you. It sounds like you were able to relax both day and night as a result of our amply amenities. Your interaction with James was an added delight, and we will be sure to celebrate his service on your behalf. We certainly look forward to your next visit, and we wish you sage and happy travels until we meet again.

"Great Stay"

4
GarciaTrvl, United States 19/03/2020

We originally planned on staying here only one night, but once we arrived we were fascinated with the lobby and all of the amenities we decided to spend the rest of our weekend at this hotel. The room was nice and clean, carpet was a little dirty I don't think it had gotten vacuumed. Bed was comfortable. Pool area was nice and water was warm, my daughter enjoyed it every night. The breakfast crew was amazing they remembered us every morning and welcomed us back. The service was great, not only were we continually checked on by our server but by all the staff. The only downfall was no kids menus for breakfast or at the pub. We enjoyed the bowling alley one night.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a wonderful testimonial of your visit. You decided to stay longer as a result of your delight, and we couldn't be happier. We've taken note of your feedback about the attention to detail needed with regard to our carpet cleanliness and options for kid's dining. We appreciate your business and look forward to your next visit.

"Grand canyon"

3
Kathy D, Philadelphia, Pennsylvania 17/03/2020

Because I had not booked a hotel in advance, I called Best Western hotels direct and booked this room. It was the most expensive room the entire trip around the area. We were very disappointed in the room for the cost. The room was typical Best western but at double the cost and NO breakfast included which is why I usually stay at a BW so we can leave early in the morning.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your experience. It sounds like you were hoping for a better value, and we apologize for letting you down. We offer premier accommodations in a very popular area where there are not as many rooms as their are visitors, so we tend to see rates at a premium while offering unique amenities like a bowling alley and arcade. Our reservation agents will be happy to discuss your next reservation with you and help you plan a trip that provides you with everything you are looking for. We hope to see you again.

"Excellent place for the Canyon!"

5
Steve J, Canterbury, United Kingdom 16/03/2020

This is a lovely hotel for exploring the Grand Canyon: clean rooms and central areas, friendly staff, good food options, drinks not too expensive, comfortable rooms/beds. Wifi worked well. Loved the fires in the lounges. Would definitely recommend this hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your recommendation. You've pointed out our clean rooms, great dining, and ample amenities, and we are happy to hear you found everything you were hoping for when you stayed with us. Come back and see us again soon!

"Exceeded expectations"

5
User 15/03/2020

This hotel greatly exceeded expectations. Beds were very good, rooms updated and very nice lobby. Wish they offered a free breakfast because prices in town, even fast food, are 50% more costly than home.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your visit and sharing such positive feedback with us. We appreciate you and look forward to your next visit.

"Comfy Room -5112"

4
covenant786, Oslo, Norway 14/03/2020

Large Room. Comfy bed. Two chair and a table. Wet bar. Keurig Coffee Machine, but only decaf capsules. Tv. Work station. Safe. Good size bathroom with mounted shower and bathtub. Nice historical pics on walls. Quiet area. The Room heater could have been better. Window can be opened. Hospitality is great. Staff is serviceminded. Breakfast is around 14 USD. Good assortment. Recommended. Nice gym, but I missed a Machine for working out my legs (Weights). Spacious. The pool is both indoor and outdoor. However there is not a proper wardrobe, only restrooms. Only a 15 min drive to the canyon The park fee is around 35 USD for a car and lasts a week.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Being able to stretch out in a spacious room that offers plenty of amenities sounds so relaxing, and we are happy to hear you found our accommodations comfortable with design touches well-suited to the area. We appreciate your business and hope to see you again in the future.

"Got better over time"

3
BelindaWF, Waxahachie, Texas 10/03/2020

First room had HVAC and phone issues that could not be resolved so we moved to another room in the late evening. Beds were comfortable, room was larger than average, microwave and mini refrigerator in the room and quite for the most part. Staff seemed stressed most of our visit (front desk to amenity services).

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your visit. We appreciate you letting us know what you liked about your room and how we can better attend to the HVAC and phone systems. We apologize for the inconvenience, and we will continue to work hard to exceed our guests' expectations. Please come back and see us again soon.

"Vacation"

5
jimgauk52, Lake Villa, Illinois 05/03/2020

great people ,very friendly ,very clean rooms. front counter very friendly and very knowledgeable about the spring training area of where to get tickets and where to have a affordable time with a lot of fun .

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and recognizing the quality of our services! We are a convenient stop on the Spring Training route, and we are glad you took the time to visit such a beautiful place. Your trip was truly special, and we are happy to have been part of your journey.

"near grand canyon"

5
WESLEY S, WICHITA 05/03/2020

very close to south gate of grand canyon np. unique motel. very nice. breakfast is extra. parking is not as close to door as i like. but not a deal breaker. every thing you might need is close. off season was great.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our location and our plentiful amenities provide our guests with convenience and comfort, helping you to make the most of your visit. We are glad you enjoyed your stay, and we hope to see you again soon!

"Grand Canyon Best Western"

4
Aaron V, San Diego, California 05/03/2020

The Hotel was really nice for the small town at the Grand Canyon. It was kind of cool because it has a bar and a game room and a 6 lane bowling alley. We did some bowling in the evening and had a good time. The only bummer is that it closes too early. Was not impressed with the food/restaurants but other than that we had a great time and the cost was very reasonable.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recent visit. Our Bowling Alley is a popular and unexpected delight, and we are happy to hear you had a great time! We look forward to your next visit!

"Clean and comfortable"

4
DetailsByBill, Germantown, Wisconsin 05/03/2020

We left the Grand Canyon national park after sunset and after observing numerous Elk in the parking lot and along the road we decided to delay our drive back to Scottsdale until daylight. Just outside the park entrance we discovered several hotels including the Best Western. The BW had a competitive rate and had a restaurant. We found the hotel friendly, clean and comfortable. We had dinner at the restaurant off the main lobby and found the food was good but very expensive. After dinner we discovered other dining options available within the hotel with family friendly pricing. We were glad we stayed rather than drive home in the dark.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for deciding to stay with us! Catching a Grand Sunset and visiting with the Elk, enjoying our products and services, and getting a good night's sleep before your drive back home sounds like a perfect getaway! We look forward to seeing you again.

"Prime location and Posh Image"

4
Seetohchuepeng, Johor Bahru, Malaysia 02/03/2020

Based on its high ranking/reviews, we stayed there for two nights. Attractive decoration and design. Spacious comfortable room, facilities, free parking are in accordance with our customary requirements. However, breakfast is not included in the room rate. Cost starts from  from $12.00, and does not include beverage, which is about $3.50 for coffee. We were pleased with our experience despite being unable to fully utilise the facilities due to activities at the Grand Canyon Nat. Park. Submitted by: See Toh Chue Peng/Jeremy Savill

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and providing such positive recognition of our products and services. We appreciate your business and look forward to your next visit.

"Do not stay too expensive, understaffed and dirty "

1
User 27/02/2020

Dirty hotel over priced. it's not staffed to accommodate guest. We had problems with no housekeeping for our stay that didn't even service our room! They checked us in with the window opened and slept all night with an open window without knowing! We left to have breakfast and forgot my phone came back and noticed. We called the front desk they didn't really care they stated it must have been the housekeeper before us checking us in and left it open! WTH so my husband work equipment and drone over $10k worth didn't matter! Came back from the Grand Canyon to shower the heater in the bathroom didn't work and called front desk stated they were going to send someone never did! Stayed 2 terrible nights and no one came over to resolve or make our stay better! I'm still waiting for Phil and Mr. Cabrera that neither were in the property to call me back still waiting. Stay away from this property!

"Friendly Staff "

5
roberthV1949GH, Phoenix, Arizona 25/02/2020

During our 2 night stay we had dinner both nights in the Colorado room at the bar with Peter. He was a blast and had a ton of great energy. Would recommend the house cabernet sauvignon and the ribeye. We also had happy hour downstairs in the Pub. Malcolm was super friendly and helped give us great referrals on the Grand Canyons best places to visit. We loved the arcade and look forward to visiting the pool next visit when its warmer. Didnt get a chance to bowl but the alley looked clean and fun.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Malcolm offered wonderful service, and we are so pleased to hear you enjoyed interacting with him! We are happy to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"Location great but hotel details could be better."

3
Wjules, Kanab, Utah 21/02/2020

Only a 1 night stay but internet was OUT. No one mentioned that on check in and we spent way too much time trying to connect and plan out our next day via online. We had to come down and ask if we were trying to connect the wrong way. It wasn't fixed until almost on our check out the next day. My 10 year old enjoyed the pool area (we used indoors as it was Feb) but towels were out and no one seemed in a hurry to replenish them. We had to dress and go ask for some before swimming, not the worst problem to have I know...but sometimes it's the little things. The staff when I did have interactions with them were really nice and hustling, but I would have appreciated being updated on the internet issue and not constantly having to ask. You hope to get what you paid for. Location is great, I'd suggest hauling in food from outside the area to eat as options are non existent if you hope for some healthy food.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations with regard to how we communicated about the internet. It is very impacting when you can't connect to the internet, and you spent valuable time trying to connect when we should have informed you prior. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Family trip to Grand Canyon"

5
tracies627, Holley, New York 20/02/2020

Malcolm, Michael, and Dennis are the best, most professional bartenders we met! Fun, friendly, and knowledgeable. Added so much fun to our trip!! Recommend them to anyone passing through. Make sure to try the Screwy Smokey Old Fashion!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your review and for allowing us to be part of your family fun! We appreciate your business and look forward to seeing you again soon!

"Amazing customer service!"

5
User 20/02/2020

Stayed here multiple nights. Clean, spacious rooms convenient to the Grand Canyon south rim. Malcolm, Dennis, and Michael took great care of us! Fabulous service and great recommendations. They the Screwy Smokey old fashioned!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Starting your vacation early and feeling welcomed and comfortable sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Standard rooms horrible, deluxe rooms acceptable. Thank you Sara!!"

3
JetSkiRacr1, Temecula, California 17/02/2020

Stayed Feb. 2020. Before you consider this hotel make sure you know the room differences. The website is not clear at all. We got a 2 queen “large room”. It was the “standard” old, small, dirty. Wife refused to stay in this room. For the price it was ridiculous. At first we were told they were sold out and no upgrades were possible. Thought about leaving the hotel. Checked back later and Sara at the front desk was the best. Gave us a Deluxe room which is what the website shows and is more like a Las Vegas quality room. Made the wife happy and a much better vacation. It's almost like the standard rooms don't even belong at this hotel. It should be separate and not part of the “Premier” Lobby is very nice, 24hr indoor pool, spa, fitness center all new. Outdoor pool closed due to recent storms and it being 15 degrees. Bowling alley and arcade is nice for kids who are bored after dark. Parking is easy and free. Even when “sold out” there were plenty of spots.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for your thoughtful review of our hotel. We are so happy to hear you were able to enjoy your vacation as well as interacting with Sara. Pointing out that we offer both modern and rustic rooms helps educate travelers in choosing a room that best fits their needs, and we are happy to share more details about our rooms with our guests when they have questions. We are working hard in our pursuit of leading the industry in superior care, and we appreciate you letting us know we are on the right track. We look forward to your return visit.

"Trip to Grand Canyon"

5
lruiz2020, Las Vegas, Nevada 17/02/2020

I took at trip to the Grand Canyon with my two kids and dog. The room was clean, beds were comfortable, and parking was close by. The hotel had a pool and bowling alley. We didn't make it in time before the bowling alley closed but we made it to the pool (open24hrs). Pool was heated, and jacuzzi was good. We ate breakfast upstairs at the buffet in the morning, it was clean, food tasted great, lots of drink options.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We love making the whole family happy! We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"Internet not working"

1
User 16/02/2020

We were sent to a separate motel like building which is the 'pet friendly' building you pay about forty dollars extra for. Room is dated, stains on carpet and furniture, numerous outlets did not work, bathtub faucet sprayed water out its sides (and out of tub) while you took a shower. There was a floor lamp that had its cord just loose on the floor with no outlet anywhere nearby to plug it into! After we unpacked we realized the internet did not work, called front desk and they had no one available to fix that... They offered to change our room.....but that is a pain after you have unpacked. My husband complained again the next morning and manager was not available but staff said he/she would email....we have never heard from manager...

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. A clean room that is in good condition is one of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. A lack of cleanliness and comfort can create a number of negative impacts to your stay, as is evident by your review, and you should not have to go through this while you are on vacation. Your room should be prepared and maintained with care and attention to detail, and I apologize that we failed you. Further, a lack of working internet adds strain while you are trying to relax. You can't stay connected and productive, and this can take its toll. There is no excuse for us failing to respond to you both while you stayed and after, and I regret we let you down. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"Great place to stay"

5
User 12/02/2020

I recently stayed at this hotel. I stayed in a handicap accessible room. The room was great. The floor plan was very spacious, allowing for my wheelchair. The room was very clean and the bed was very comfortable. If the room isn't a good enough reason to stay here the hotel staff were extremely friendly, helpful, and showed a genuine concern for my needs. Finally the restaurants and bars provided a comfortable environment with excellent food. When visiting the Grand Canyon in Arizona you should stay here.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax and stay mobile! You've also noted we have a very attentive staff, and plentiful amenities and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and again for sharing your feedback. We hope you will come back and stay with us again!

"Excellent!"

5
royfleming, Toronto, Canada 08/02/2020

I agree that this is the best hotel in Tusayan. We would certainly return. Ambience is fantastic. We were in a deluxe room and worth every penny. Front desk staff friendly and efficient (thank you Shaye!). Be aware however that on-site restaurant availability varies seasonally.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our deluxe rooms offer so much room to relax, and we are glad to hear we provided you with a great home away from home. We will be sure to share your comments with our team, especially Shaye! We hope to see you again soon.

"Family friendly and a great unassuming place with something for everyone."

5
alimd11, Ames, Iowa 06/02/2020

Unassuming, amazing place with something for everyone. Malcolm in the bar downstairs is a gem and did a masterful job of connecting us to other guests which led to an amazing night. Fun place with absolutely great people.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our fun hotel and great staff! Come back and see us again soon.

"Pre-wedding Love Affair"

5
User 06/02/2020

Big Mal is the absolute best - service and banter. His travel recommendationz and Aussie accent surpasses all. If he were to win some hypothetical competition, he should win 10 bottles of wine (just saying).

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for such kind recognition of our wonderful Big Mal! We appreciate your business and look forward to your next visit!

"MALCOLM IS THE BEST!!"

5
User 04/02/2020

I don't write reviews but I had to for the experience I had at this establishment. I'm giving five stars because on my wife's birthday I received the best service and meal. Our server Malcolm in the fine dining room was amazing. He made my wife's birthday fantastic. Conversation, service, punctuality, food, drinks, it was really great. I will return again and hopefully receive the same service. We did meet the chef also, I think his name is Noel?? Amazing food and I'm very thankful we spoke with him also. This was by far our best visit to the Canyon. We will be back!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. You don't often share reviews, and you were prompted you to take the time as a result of the way we've delighted you. We are thrilled to hear it! We appreciate your recognition of Malcolm and how much you enjoyed interacting with him! We hope you will come back and see us again soon.

"Family Vacation"

3
User 04/02/2020

I made our reservations online two weeks prior to our arrival. We were staying during the “off season” for tourists. We arrived an hour after the required 4 PM check in time, and was told our room was not ready. The front desk staff said it would be another 30 minutes. We drove to the Grand Canyon, and stopped back 40 minutes later. We were told our room still was not ready. We waited in the lobby an additional 20 minutes until we were told our room was ready. We were given a voucher for complimentary breakfast the next morning in the hotel restaurant as an apology. The property is very nice and it was very clean. However, the rooms needed some maintenance. The TV was ready to fall off the wall and the bathroom doors would not close. The the music in the lobby and halls was very loud and could be heard in the hotel rooms. We only ever ate breakfast at the hotel, and the food was expensive and wasn't very good.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations with regard to your overall experience. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Wonderful server"

5
User 03/02/2020

Visited the Best western while in town and i have to say, Malcolm was the best. Served us right away and was insistent on making sure we were happy with our meal. Best steak ive had in a long time. Malcolm even let us meet the chef to thank him personally. Made our experience much more enjoyable with his funny personality. He deserves a raise!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in Malcolm's company, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"Very homely!"

4
pleado1969, Ballarat, Australia 30/01/2020

Comfortable room if not a little outdated but really not much to complain about. Amazing spot to stay as it gives you easy access to the Canyon. The restaurant is brilliant and is 5 star. the food was excellent and the service also brilliant.

"Great place for a family vacation"

5
wvaughan2020, El Mirage, Arizona 27/01/2020

Great place for a family vacation. The only rub is the price of the ‘fine dining' restaurant The Coronado Room. The service was next to none, but the prices are much higher than the quality of the food.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve in our Coronado Room. We will continue to work hard to ensure our guests experience exceptional products and services throughout the hotel.

"Unexpected Fun"

4
User 27/01/2020

If the Grand Canyon isn't enough for you, the Best Western Squire Inn has a bowling alley and game room and lounge--the whole family can have fun! The service was excellent and the main building had everything we needed for a relaxing and fun-filled weekend.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing your review. It sounds like you had a wonderful time--much more fun than you imagined, and we are glad you were delighted by our products and services. We look forward to seeing you again.

"Great overall experience!"

4
estherarabie, New Iberia, Louisiana 21/01/2020

Staff is excellent & very accommodating! Great services & food! Indoor pool, jacuzzi, & fitness room were perfect for our stay especially in the winter. Excellent location right outside Grand Canyon provided ease & other eateries & tours in the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"Great Stay"

4
F0RE, Luzon, Philippines 20/01/2020

Stayed here for 3 nights for our visit to the Grand Canyon. Great location as it's only a few minutes drive to the entrance. Also, plenty of parking available. Within walking distance are restaurants and a grocery store. Checking in and out was fast and efficient. The room was clean and big enough for our family of four. The beds were comfortable. Aside from the standard amenities such as coffee machine and ref, the microwave was a big plus. Bathroom was clean. Soap and shampoo are provided but no toothbrush. Water pressure was great. Gym and pool available. Another positive is the availability of self service laundry. Can't say anything about the food as we are out during our whole stay. Overall, it was a great stay. Definitely worth a look if you are planning to visit the grand canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Starting your vacation with welcoming service and comfort sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Quick Trip to Grand Canyon"

5
User 20/01/2020

The Best Western Premier Grand Canyon Squire Inn was absolutely worth the value and a beautiful property to stay at. Well worth your time while visiting the Grand Canyon. The amenities were top notch and all staff were warm and welcoming. The concierge helped us book a last minute helicopter tour!

"OUR STAY"

5
Terry M, fremont, United States 19/01/2020

We found the Best Western Premier Grand Canyon Squire Inn was the best Best Western motel we have ever stayed in. The staff of the breakfast room where highly professional with great personalities. The same is true of the Coronado Room for diner.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"GREAT OVERALL"

5
LennoxMike, Palma de Mallorca, Spain 19/01/2020

Nice place to stay, big Rooms, Bathroom and Shower OK, the Fine Dine Restaurant excellent, Mexican fun Waiter, great Red, Steaks - nice Pool Area with Bar and Whirl Pool - only at check out some trouble with previous Breakfast charged on our Room, still now, 6 Months later NOT sorted - anyways, was a good stay

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It's never too late for us to provide care, and we would be more than happy to assist with any billing discrepancies you are experiencing. We apologize for the inconvenience and hope you will connect with us to discuss your billing opportunity.

"Big place but very comfy!"

5
okpenstemon, Tulsa, Oklahoma 09/01/2020

After a long day of travel, the suite we stayed in was just what we needed. A bit of room to stretch out in plus a huge bathtub! Ahhhhhh! The only thing we needed was a bit of room service. Dinner to go from the pub hit the spot.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Having room to relax is the best feeling! Thank you for your recommendation. Come back to see us again soon!

"Trust the Reviews"

2
MidsouthFoodies, Memphis, Tennessee 07/01/2020

We booked here because the price was better than in the park. The AC was very loud, as some of the other reviews had said. We thought they surely it was something they'd have fixed, but I guess not. One thing about the whole area, bring some food in from Flagstaff or something. There is not one place to eat edible food anywhere. Literally. It's all heavy, nasty, junky, slop that people eat because they're stuck in a remote locations without a choice. We bought food from the general store and heated it up in our room, and even that was overpriced and not very healthy.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Convenient hotel at the entrance to the Grand Canyon"

3
rsawh78298, Houston, Texas 05/01/2020

The hotel is conveniently located at the entrance of Grand Canyon (1 mile from the entrance gate and 7 mile from the Canyon rim). Rooms are adequate and Breakfast buffet was just OK. Property has rooms which are not connected via a lobby and you have to walk outside through the Parking areas. This was very inconvenient as access was pretty slippery due to snow fall. If you can not find hotels in the Grand Canyon village near the rim then this is good alternate.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your business and look forward to your return visit.

"Worst value in the Grand Canyon area"

1
User 03/01/2020

I always book with Best Western on vacations, since it's always clean and dependable for the price. This location made me reconsider that, as this location is a tourist trap with many broken amenities and is comparatively expensive. There is no free breakfast as with other Best Western locations, and all of the restaurants onsite (especially the pub) serve gas station-quality food at high prices. A terrible value that has made me reconsider BW in the future.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are happy to be part of your travels, and we know we have some work to do in order to exceed your expectations. We apologize for letting you down and have caused you to reconsider the way you feel about our brand. We will be sure to use your comments in an effort to improve the quality of the products and services we provide. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Not worth the money"

2
Herringtech, Atlanta 02/01/2020

This property has a lot of fun features and amenities, but the service is terrible and food is a problem. We were there the Saturday night of the Fiesta Bowl and their kitchen closed at 9pm (per policy) even though it was a Saturday night and the game was barely into the 4th quarter. Sunday breakfast buffet closed at 10am (per policy). There is no other food options past 9pm in the area and no Grub Hub, Door Dash, or Uber Eats. Granted it's a remote area, but no food options after 9pm is unacceptable for a property like this. Rooms were roomy and comfortable. Pool was very nice even though the inside hot tub was closed. Outside pool and hot tub were heated and working even in the bitter cold.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your feedback is a great wake-up call for us. We must ensure that our larger vision is driven by our attention to the smallest details. We can and will do better, and we apologize for overlooking the steps we can take to ensure we are exceeding our guest's expectations. We hope you will visit with us again.

"Fine but not very premier"

4
Bridget M, Forest Lake, Minnesota 01/01/2020

No family suites available and even the "oversized" rooms are small. Beds were comfortable though. Bathtub was dirty. Breakfast buffet was $60 for family of four and was nothing special. Lunch buffet looked terrible so we skipped it. Bar food was good, and dinner restaurant was fantastic but very spendy. Bowling alley was old with cracked floor and chipped balls for about $10 for game and shoes. Arcade was minimal and all claw games were in need of filling. Air hockey was fun but $1.50 per game. Billiards was $1.00 per game. Indoor pool is in seperate building so you have to walk outside to get there. Our room was so hot we had to keep the windows open all night even when it was snowing! Maintence "fixed" this by turning off the hot water in our heater. Our stay was fine but more expensive than most other comparable hotels and vacations. Absolutely nothing to do in the area other than Grand Canyon.

"GREAT LOCATION BUT SUPER PRICEY"

3
User 31/12/2019

The hotel's overall appearance is nice , rooms and amenities areas are starting to look worn down. Housekeeping need to do better job cleaning , especially the bathrooms. They should refrain from using stain linens. Location is good , very close to the south rim entrance. Few restaurants to eat , warning food is mediocre and super pricey. We had an ok experience not too negative. I just feel that for the money we paid for two nights rooms should be more presentable ( worth what you pay ) .

"Disappointing to say the least"

1
User 29/12/2019

My souse and I stayed at this location because it was close to the Grand Canyon. I have stayed at several Best Western properties before this and I have always had a good time and gave great reviews. Unfortunately, I can't say the same for this location. The room was adequate, but the service from the restaurants was lacking, to say the least, and the costs for meals were exorbitant and the quality of the food was terrible.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us know about your experience. We apologize we've let you down, and we will work harder to improve our products and services so our guests receive superior care.

"Service gets the 5 star"

5
User 26/12/2019

Not really a moderate chain person, but this property is VERY nice. Rooms are larger than average and good sized bathrooms. More than comforable for the 4 of us. Night clerk who checked us in (I'm sorry I forgot name) was very helpful and courteous and RESPECTFUL. Finding it harder and harder to get that these days, even in pricier properties. Can't beat the location to Grand Canyon. Lobby very nice and breakfast was good. It's not the Four Seasons, but you won't be disappointed.

"Disappointing"

1
andreasW6122EQ, Sunshine Coast, Australia 22/12/2019

We have stayed at this hotel every time we have visited the Grand Canyon in the past and we're excited to come back with the kids to enjoy the arcade and bowling alley. This is an expensive hotel - even by Grand Canyon standards - and the room was dirty - it looked like the carpet around the edge of the room had not been cleaned in months. However the most disappointing thing was that everything was closed due to their staff Christmas party. No bowling or arcade, no restaurant and no advice of this prior to our arrival. We had been telling the kids all about the arcade and bowling and they were looking forward to a fun family night after a full day of driving. I won't be returning.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
It sounds like we failed to provide you with the products and services you are used to and have come to depend on us for. You must have been disappointed after looking forward to your stay, and we can understand why. On behalf of our entire team, I would like to apologize for not being there when you needed us, for not communicating in advance, and certainly for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good luck sleeping"

2
stephendicks0n, Livonia, Michigan 22/12/2019

Room was clean, location was convenient but temp control unit malfunctioned and wasn't fixed properly, we rented 3 rooms all 3 had issues with the unit rattling all night, we eventually had to shut the units off to sleep.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels, and we understand we failed to meet your expectations with regard to the quality of our facility and your ability to get a good night's sleep. We hear your concerns, and we apologize for letting you down. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Great location and clean, but basic accomodations"

3
gbdecoske, Durham, North Carolina 20/12/2019

We were looking for a hotel near the Grand Canyon South Rim and this fit the bill. Nothing to write home about for $170 a night, but you will be 2 mins from Starbucks and 5 mins from the entrance of the park. The room was very basic and our in-room iron and coffee maker had seen better days, but it was clean and beds were comfortable. The staff was also very friendly and kind.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel. We apologize for failing to exceed your expectations, and we hope we will have another chance to provide you with superior care. We wish you safe and happy travels in the future. Please come back and see us again soon.

"Excellent hotel for a stay at Grand Canyon"

5
Sandra S, Canton of Basel, Switzerland 15/12/2019

I stayed nine (yes 9!) nights in this hotel and had a very enjoyable stay. The room was large and clean with a TV, full size fridge with freezer, microwave and Keurig coffee machine. Housekeeping was friendly and kept me running well with coffee capsules :) WiFi was reliable and fast. Beds are comfy and mattresses not too soft like in many other hotels I stayed. It's only a maximum 15 minute drive to the South Rim Visitor Center and the Best Western is a great and comfortable option to stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. How wonderful you were able to spend such a great length of time at the Grand Canyon and with us! We appreciate you letting us know the many ways we exceeded your expectations, and we value your business. We look for ward to your next visit!

"girls trip"

5
User 15/12/2019

we had a great experience and we will be coming back again. all,the staff we talked to were super helpful. the grounds were clean as were the rooms. I really enjoyed the breakfast options compared to other Best Westerns.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"The Place was Foul"

1
User 11/12/2019

Stayed two nights at the Best Western in Tusayan, Az. For the life of me, I cannot figure out why we stayed a second night. First day we arrived, our room was not ready yet. So we decided to have lunch at the buffet in the Canyon Room. Pricey at $15.50 per person, but we were hungry. At least, we were hungry until we got a good look at the food. There were, among the many reheated and clearly not freshly prepared items, scrambled eggs leftover from breakfast out there. I've enclosed a picture of the dessert cart. The flies on the tray with the bisquets were appalled! That night, we ventured down to the Squire Pub, only to find the place closed. There was no mention when we made our reservations, they would be operating at less than 100% of their amenities. After hiking all of the following day, our friends and our family were pleased they had the pub open. We were called to upon entering to have a seat anywhere, they would be right with us. A party of 8, hard to miss or overlook one would think. After 45 minutes of waiting for someone to take our drink order, I got up and went to look for a manager, because the two lone employees had enough to deal with. Well, I'm still looking for a manager, because there was none. At least none we could find, or that the bartender (Marco) could direct us to. I would not go back to this hotel again if they were paying me $200 per night.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
It sounds like we failed to provide you with the products and services you would expect from us. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Rooms are old"

3
therealmeltam, New York City, New York 11/12/2019

This complex is so huge that they have a map. There are various buildings so once you check in, you'll have to go back outside and find your building. We were looking for a hotel to stay at near the Grand Canyon, where we planned to visit the following day. Here are some of the pros and cons: Pros: -Fridge/microwave in the room -Vanity mirror and table in the room -Location - about a 15 to 20 minute drive to the Grand Canyon Visitor Center -There are a few restaurants in the hotel (though none with good reviews) and there'd also a McDonald's, a pizza place, and Mexican restaurant within walking distance -They have a 'clean' remote, which I appreciate because hotel remotes skeeve me out -Free parking Cons: -Rooms are old. Doesn't really look like anything from the photos -Rooms also have a musty smell Although there were a lot of perks to the room, overall it looked too outdated for me to want to stay there again. Old rooms make me feel like the room is dirty. One night is okay, but I probably wouldn't want to stay for any more days than that.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels, and we understand we failed to meet your expectations with regard to the quality of the rooms and photos. We hear your concerns, and we apologize for letting you down. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Indoor, Outdoor pool and Jacuzzi."

5
User 10/12/2019

This place is so Amazing!! They have 2 breakfast restaurants, 1 dinner restaurant (higher class), a pool bar that is open during the summer months, an indoor pub that has an arcade and bowling alley right across the hall. They have 5 separate buildings full of rooms. The staff is rather friendly and I thoroughly enjoy staying at this resort.

"A lot to offer other than food"

4
MNative33, Laguna Niguel, California 10/12/2019

The hotel had a lot for a family with kids.. pool, arcade, bowling etc.. however being plant based diners there wasn't much we could eat other than breakfast. The main restaurant was also quite pricey. We found ourselves dining around town which wasn't a bad thing anyway.

"Very good hotel, OUTSTANDING staff!"

5
Gangof6_458, Collegeville, Pennsylvania 10/12/2019

We stayed here over Thanksgiving 2019. We chose this property based on proximity to the South Rim, reviews here on Trip Advisor, and discounts available through a union-affinity benefit. We were not disappointed. My limited experience with Best Western properties was with their "vanilla" properties, but the Premier locations are clearly a different animal, and I will not be so quick to overlook them in the future. The hotel itself is quite lovely. The central atrium with three story spiral stair and waterful was beautiful and unexpected. Large fitness center, indoor and outdoor pools (this last being seasonal), a bowling alley (!) and arcade. Room (two queens) was very spacious and tasteful, with a very large bathroom including an again-unexpected soaking tub/shower combo. What really lifted our experience was, oddly enough, the unfortunate unseasonable storm which dropped 18 inches of snow Thanksgiving night and knocked out power from Flagstaff to the South Rim. Roads were closed, no one could leave, travellers kept arriving, and the staff kicked into overdrive. They did everything they could to keep people comfortable and calm. Answering the same understandable questions over and over ("any word on when the power is coming back?, Are the roads open yet? Where can we get food?"), and I NEVER heard a raised voice or sharp response, just patience and smiles. The staff stayed on, shoveling, plowing, passing out towels, anything to keep things survivable. They even pulled out gas grills to cook burgers as at least something hot to be able to serve. An outstanding job all around, and I would not hesitate to recommend this hotel.

"Great location to see the Grand Canyon but pricey!"

5
StacieA915, Wisconsin Dells, Wisconsin 05/12/2019

We stayed here one night of our 2 week road trip. This was the day of my birthday and of the entire road trip, I was looking forward to seeing the Grand Canyon the most. Of course, I wanted a really nice room for this night as well. The price was was rather high, but in this area they all seemed high. The room was nice, air conditioner worked great and it seemed clean enough. The bathroom towels were nice folded. We saw elk across the street from the hotel, quite a few, which was beautiful. It's not that far to walk up the entire main street and back too, if you want. Watch where you step as there is elk poop all over the sidewalks....LOL!

"Thanksgiving trip to Grand Canyon"

5
kimmimcg, Arvada, Colorado 03/12/2019

Desk service was excellent. Young lady upgraded my parents to the room next to ours without our having to ask. Elderly parents and proximity was appreciated. Hotel personnel brought extra blankets and he was friendly and fast. Beautiful location and comfortable beds. Breakfast is an extra expense not included in stay. Rooms had coffee pots, microwaves and refrigerators so it wasn't a problem. Ample parking and would recommend this location to others.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you spending your holiday with us! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Excellent hotel"

5
Ira R, Cerritos, California 01/12/2019

5 minutes from Grand Canyon Just a great hotel. Perfect for a family stay. Fabulous breakfast Well worth it. Fabulous location. 5 minutes from Grand Canyon entrance nice pool and hot tub Indoor and outdoor

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned so many of our favorite services and amenities, and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Surprise"

5
User 30/11/2019

The saff were all great. The Hotel is well kept and clean. Snow storm hit and lost power for about 24 hrs. The staff did everything in there power to make sure their guests were comfortable. Thank you!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such positive feedback about your experience. We are glad you were safe and comfortable, and we hope to have a chance to host you again.

"Fit the bill for our Grand Canyon trip"

4
add52, San Francisco, California 28/11/2019

We stayed for two nights while visiting the Grand Canyon. Our rooms faced the highway, but were fairly quiet. When we checked in, the front desk staff told us the bar was closed but recommended a sports bar down the road to watch the football game. Breakfast buffet was fairly good; it would have been worth it if we availed ourselves of the omelette station, but otherwise was just OK. Room amenities were good and beds comfy.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us during your recent visit. Facing the highway offers great views of the quaint town of Tusayan, and as you mentioned is fairly quiet. We appreciate you letting us know what you liked and how we can improve. We hope you will come back to see us again soon.

"Great value for the price."

5
maxfi3ld, Westlake Village, California 19/11/2019

Great location. Rooms are clean and updated. Lots of amenities; three restaurants, indoor outdoor pool and hot tub, fitness center, pub/lounge, fun center and bowling. Minutes from the Grand Canyon. Only thing to enhance the experience would be to offer complimentary breakfast.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great hotel and staff"

5
User 19/11/2019

Malia and Chelsey at the front desk were awesome. Great place to stay with kids. Hotel is well kept and the staff is very friendly. The pool and hot tub are open 24 hrs . The room was spacious and clean.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends like Malia and Chelsey, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back to great service and perfect amenities again!

"Grand Canyon Stay"

5
User 18/11/2019

The location was close to the entrance, something you have to see for yourself and yes it is. Staff was very friendly and the hotel met all of our needs and it was truly an unexpected delight. Our original plan was to stay one night then move to within the park. Instead but we enjoyed where we were so much we extended on and stayed feeling pampered and relaxed.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Feeling delighted and extending your vacation because of great products and services sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Grand Canyon"

3
marczappa, Mount Vernon, Washington 12/11/2019

Minor complaints but they added up to low value for price. Awaiting reply from corporate on my comments and complaints. Due to staff problems they closed the restaurant early and we were too tired to go in to town.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments deserve personal attention and a formal apology. We will reach out to you privately so we can address your concerns further. We appreciate that you share your feedback. Future guests can benefit from the information you provide. When we fail to meet your expectations, we want to make it right.

"Has its good points .."

4
User 12/11/2019

Rooms are large, very clean and have all the facilities you need ( comfortable beds, safe, good shower, hairdryer, etc) ... but they are dated! Indoor pool was lovely and new but there was no covered walkway to get to it and the temperature was something like -4 outside when we got there (late October). Other areas seemed dark and even more dated! We didn't use the restaurant just had a drink in the 'pub'. Good service here but lacking in any atmosphere. There is a bowling alley downstairs too but we didn't use as we were there only one night. Plenty of parking, very few restaurants around but you are probably staying to access the Grand Canyon South Rim area which was really close by. As stated, it was eye-wateringly cold the day we went so it was nice to be able to get parked, walk to the viewing area and take in the sunset all within around 45-50 mins from the room.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Beautiful King jr suite"

5
flmom32173, Sebastian, Florida 11/11/2019

We only stayed one night at this location, but were beyond impressed with the friendliness of the staff, the large room size, and all the available amenities. It is close to the Grand Canyon Park entrance. We booked a King Junior Suite. The bedroom and bathroom were both very spacious. I wish we stayed longer so that we could have enjoyed the beautiful pool and hot tub. I would definitely recommend the Best Western Premier Grand Canyon Squire Inn.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly, like friendly service and comfortable accommodations. Thank you again for sharing your special time with us. We hope to see you again!

"Best Best Western"

5
Cathy B, Columbus, Indiana, United States 04/11/2019

Comfortable, great for families, good food, great service. Hard to ask for more, especially this close the Grand Canyon. Also economical vs. other options. Highly recommend, especially for families with young kids like our grandson.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--family friendly means everyone is happy, and that is everything you could hope for while on vacation! We work hard to provide you and your family with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"AWESOME HOTEL"

5
tina222018, Lawrenceburg, Kentucky 04/11/2019

We have stayed at this hotel twice and we don't care to look for anywhere else to stay. This is the only hotel we want to stay at because it has so many things to do and see. They even had wild horses when we visited. Highly reccomend for anyone. Just wish they had free breakfast.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for coming back to see us and for sharing such a wonderful review. The wild horses have been a real treat for us all! We are glad you were able to see them and to make the most of your visit with us. We look forward to your next visit.

"Grand Canyon trip"

5
Brenda2187, Phoenix, Arizona 04/11/2019

My friend was visiting from the Midwest and had never been to the Grand Canyon. I had stayed at BW Premier Squire Inn before and was always happy with my experiences. This trip was no different. The hotel staff were welcoming and friendly. Our room was nice and comfortable. The new pool was beautiful and next time will bring our swim suits. The Grand Canyon was breath-taking (and cold). It was nice to come back to a warm room! I highly recommend Premier Squire Inn.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for coming back to see us and for bringing your friend to meet us. I am sure the canyon did not disappoint, and we are happy to hear we made the visit all the more special. We appreciate your business and your recommendation. We look forward to your next visit.

"grand canyon"

5
User 02/11/2019

The hotel and its staff were top notch, wonderful experience, would stay there again without any hesitation, Perfect location to the south entrance of Grand Canyon. The little town had everything for the traveler, plenty of restaurants and stores.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay and found us to be a top notch operation! We hope you will come back and see us again soon.

"Great place to stay!"

5
GG985, Gloucester, Massachusetts 02/11/2019

Great place to stay when visiting the Grand Canyon. We stayed in a newer building and the rooms were great. I was skeptical thinking this would be an old more rundown hotel and it was anything but that!! The grounds are very nice and the hotel is clean. Cheaper than staying in the Grand Canyon and it's only a 10 min drive to the Park. I would definitely stay here again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We have made improvements to our structures over time, and we are so happy you found us accommodating. Your satisfaction is important to us, and we hope you will come back and see us again soon.

"Very Nice Hotel"

5
167lize, Bracebridge 01/11/2019

Great hotel.Nice rooms, 2 pools, 2 hot tubs, 4 restaurants, store, nicely decorated lobby. Check in and out was quick.Good location. About a mile from Grand Canyon Park entrance and very close to the small airport (helicopter tours,which were great) Squire Pub restaurant was disappointing. Very slow service,cold food.

"Grand Canyon visit"

5
User 31/10/2019

Bring your swimsuit. They have the best pool! Try the buffet -yummy-The location is really great if you are visiting the Grand Canyon. Easy drive in and out. The staff was really friendly and nice. I will stay there again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such nice feedback about our pool! We are happy to hear you were able to make the most of your visit and we appreciate your recommendation. Please visit us again soon!

"Superior Service and Stay"

5
John S, Bellevue, United States 31/10/2019

Best Western Grand Canyon is probably the best Best Western Hotel in Arizona and caters to the needs of there guests second to none. The staff is friendly and the facility is very well run. This is by far the best hotel at the Grand Canyon Village.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"A nice stay as we visited the Canyon!"

4
Michelle V, Science Hill, Kentucky 31/10/2019

My husband and I stayed here two nights while we went and toured the Grand Canyon. The hotels location is wonderful as it is just a few minutes from the Canyon entrance and their are some restaurants in the area also and some gift shops. We opted to stay here as the lodging is so expensive inside the park and availability is limited there. We got our room at a great price through Hotwire. We were in the old section of the hotel but it had been updated. Our room was quite small and near the ice maker and we could hear it at times so request a room farther from it if you see your room is near it if your a light sleeper you probably would be awaken. The room itself had a nice bathroom and the bed was quite comfy and the room was very clean! The room itself was probably the smallest hotel rooms I have ever stayed in but it was just the two of us and all we did was sleep so it wasn't a big deal. For the price we paid I was very satisfied with my stay and if in the area I would stay here again but probably get a larger room. The hotel is quite large and had numerous restaurants and a seasonal outdoor pool. I can't comment on the restaurants as we didn't eat there. The front desk clerk was quick to check us in but not a very friendly gal she basically handed us the keys and pointed us in the direction of our building. Not much in the way of thank you or any info regarding the hotel services. Not rude just not very friendly at all like here ya go and move on and it wasn't even busy. I travel a lot and she needed some people skills. Other than that at the front desk that was my only negative and it wouldn't hinder me from staying here again as the positives out weighed the negatives.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you letting us know what you liked and how we can improve! You mentioned our convenient location, ample amenities, cleanliness, and high quality decor. We are glad to hear you were able to relax and make the most of your visit! You've also noted we have some work to do with regard to the service we provide. Taking a little more time to show you our appreciation and provide more information would have better met your expectations. We apologize for letting you down, and we will work harder to ensure we provide our guests with the attentiveness you expect from us. Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Nice hotel overall but a bit mismatched"

4
travworld112, Seattle, Washington 30/10/2019

pretty much the best hotel by the grand canyon, really nice new outdoor pool and bar. Our room was new and well appointed, but then the main bar was very strange, underground and really needed to be done up. dining choices were limited, either canteen type or a very shabby dining room which had nice enough food and service, but really needs an update. would recommend, but just be prepared for limited options in the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our outdoor pool and bar. It sounds like we have some work to do in an effort to exceed your expectations with regard to the location and decor of The Squire Pub. We apologize for letting you down with regard to your dining experiences. We hear you concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care in the future.

"Not a nice stay"

2
User 25/10/2019

Very old room. A lamp hangs tilted at the wall. Why does nobody repair it?! We felt uncomfortable, left as soon as possible on departure day. Restaurant for dinner was nice, food good. Breakfast was not good and the room was no enjoyable place at all.

"Great location but tired."

3
Jacqui H, Newport, Mon, UK 24/10/2019

This hotel is only a few miles from the Grand Canyon and the shuttle bus to the park's visitor centre stops a few yards away. That's the good news. We stayed in a block away from the main hotel with no lift meaning that we had to manhandle our cases up the stairs, probably not too much of a problem for a younger person, but we aren't in the first flush of youth any more. To make matters worse though there was parking near this block all the spaces were taken, meaning that we had to park some distance away. The carpet in the common areas of our block was worn and grubby. The rooms were not much better with dated furnishings and stained carpet. For what we paid we should have had better (but why bother when the place is packed). On the plus side the staff at breakfast were great and the buffet breakfast was good.

"Beautiful and comfortable"

5
User 24/10/2019

Large, clean and comfortable rooms. Everything went smoothly from check-in to check-out. I would recommend this hotel. I enjoyed looking at the historical black and white photos of early explorers and Native Americans on the walls in the hallways and in the room. Outside there is a gathering area with a fire pit.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals, and you were able to do that by taking in the images of early explorers and Native Americans. You were able to delight in the company of these new friends, and as a result your stay was more memorable. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again. We'll save a seat for you by the fire.

"Nice room, just hard to sleep in it"

4
PagosaRocks, Grand Junction, Colorado 23/10/2019

We got one of the newly remodeled rooms, which was very nice. Very comfortable beds, nice furniture, very nice bathroom. However, the air conditioning system is located above the doorway, and is out of balance, resulting in loud vibrations all night long. We asked management to fix it, they tried, but it still vibrates...LOUDLY. Fortunately, we're leaving in the morning.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our comfortable accommodations and service. It sounds like we have some work to do in an effort to exceed your expectations with regard to the a/c noise. We apologize for letting you down. We hear you concerns, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care.

"Wonderful accommodations close to the Grand Canyon"

5
User 21/10/2019

Wonderful facility. Rooms were very large and clean and comfortable. We stayed in the 7000 building which is the newest. Nice indoor pool and hot tub. Breakfast specials were very good. Lots of attention from wait staff. All the hotel staff were efficient and friendly. Room was a little pricey but the fact you are only one mile away from the park entrance made it a great choice.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your wonderful review about your visit. Our 7000 building offers a more contemporary and modern feel, and it sounds like it was perfect for you. When you have a short time to see the canyon, you want to make the most of your visit, and our convenient location allowed you to make the most of your visit. We look forward to your next stay with us.

"Noisy and overpriced for the comfort."

2
User 17/10/2019

The decor, pool and customer service is great at this location. My room smelled strongly of urine (in and around the bathroom), mattress was uncomfortable, noise from hallway was loud and the layout of the bathroom strange. The toilet paper holder is almost right under your arm pit. It was a fair hotel, but I wouldn't choose this location again.

"Great stay"

5
User 17/10/2019

Very clean quiet room. Lots to do. Quiet. Pools indoor and outdoor. Bowling alley and kids recreation center across from lounge in a area away from rooms. No free breakfast. Great staff at reception with knowledge of the area

"Excellent!"

5
ZzyzxDiver, Piedmont, South Carolina 14/10/2019

I cannot tell you the last time I stayed at a Best Western but this has been a true delight especially compared to the Courtyard Marriott we left in Santa Fe, NM earlier today that doesn't know the meaning of customer service (see my scathing review). Xyra checked us in and when I asked for a room in the main building she not only accommodated my request but upgraded our room to a more spacious accommodation. Just for comparison (and I'm a Marriott Platinum Elite member) the things the Best Western has in their room that the Courtyard did not ( even though they said they did) included a microwave and a working coffee maker. Other things I appreciated include the alarm clock that displays the time on all 3 sides (normally I have to turn the clock facing the bed so I can see the time); larger fridge; shower cap; and large oval soaking tub. I won't think twice about staying in another Best Western Premier in the future.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know we exceeded your expectations. Having the extra space to relax sounds like it was exactly what you needed, and we are thrilled to hear Xyra assisted in providing you with superior care. We appreciate your business and hope we will see you again on future visits.

"Great location and very comfortable"

4
Yu-Ting C, Nanuet, New York 13/10/2019

We stayed in their 2-queen bed room. The room is very spacious. It has two sinks where one of them is outside the bathroom and is carpeted. So when we move a chair to it, it stands firmly and did not move. This is very helpful for little kids as they can wash hands or clean teeth there. The temperature control is central. However, we still turned down the fan speed to have better sleeping quality. Breakfast is not included. They have a gift shop but I recommend gift shops in the park. An example is that this year, 2019, is the 100th-year of Grand Canyon National Park. The gift shops in the park provide gifts for celebrating 100 year, but there was no any gifts in the hotel gift shop celebrating 100 year when I stayed their in early October.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know what you enjoyed about your stay. We understand it would have been convenient and thrilling to see the centennial merchandise available at our Gift Shop, and I am so sorry we did not have those items available for you when you visited. We are thrilled you were here during such a special celebration, and that you spent that celebration with us! We hope you will cherish your memories for years to come, and we look forward to your next visit.

"Very Impressed"

5
Z7997GEneilb, Prescott, Arizona 10/10/2019

The quality of this Best Western is by far one of the best we've ever stayed in. The room was perfect, the breakfast had plenty of options and it was close to the things we were doing. It was quiet & Clean.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review! We are honored to be named by you as one of the best. We look forward to your next visit and wish you safe and happy travels until we meet again.

"Grand Canyon Fun"

5
floresca1922, Stafford, Texas 10/10/2019

This trip was quick but because of the hotel's location we were able to pack our sched. Pros: Room in new bldg is very spacious, great for family,modern & clean. Loc is a short drive to GC Visitor's. We did the sunset & sunrise. If you like star gazing, wake up early for sunrise drive & to GCANYON will delight you with the star gazing as well. We stayed inside the park once but with kids, we prefer staying here. It's a very quick easy drive to park

"Great location and very comfortable. "

5
stevef824, Liverpool, New York 09/10/2019

Located in Grand Canyon Village just south of the park entrance near the South Rim. This was a very comfortable hotel with very helpful staff members for the most part. It was a little pricey but I'm not sure that any of the establishments in the Village are any less expensive.

"Rooms are nice BUT"

3
seos07, Tucson, Arizona 09/10/2019

We're from Ireland currently staying at the Hotel in room 5307. The room itself is spacious and clean. A hotel situated at the end of a runway you would think it would have better Soundproofing from the drone of tourist helicopters , we won't aware of the airport as are hotel reservation was through an agent. We arrived last night and were pleased that our room was in the main building.As it's surrounded by at least 6 other building and didn't fancy the walk to the main building. We decided to eat at the hotel , we were going to have a signature cocktails at the Fireside lounge and bar before dinner, but we're told by front of house it was closed, next on are list was the Canyon Room which was a buffet type casual . It was closed also for a private function. Then we tried the Canyon room there was a queue we waited awhile then gave up. Last chance saloon so to speak was the The squire Pub this to was overcrowded and noisy so we gave that a miss also. Unfortunately for us we decided to tried the town no better luck their. We settle for McDonalds at least you get what you pay for. The other strange thing, which take some getting use to is the use of disposable cups in the guest bedrooms. Most Irish hotel would have a kettle and coffee making machine they wouldn't dream of giving their guest paper cups

"Good motel"

4
NS_Sevenoaks, London, United Kingdom 09/10/2019

Had a very pleasant one night stay here after an exhausting day driving to and then walking the trails of the Grand Canyon. Very near the southern gate to the park. Nice clean motel, very comfortable with everything you need for a nights rest. Good buffet served in the main building, get there before 7pm for a discount on the price. Very handy guest laundry in the newer part of the motel, plenty of machines and clean.

"Location location location"

5
654v_ronica, Las Vegas, Nevada 03/10/2019

Perfect location, this hotel was exactly what we needed, with clean/spacious room, and a great, friendly, helpful staff. Nothing fancy, but best choice in Tusayan, super close to the Grand Canyon entry. We would stay there again !

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are happy to hear our location and accommodations were perfect for you! We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"Great location to visit the Grand Canyon"

4
Marcus N, San Jose, California 02/10/2019

This stay was all about convenience. Using the GC shuttles couldn't have been simpler. It stops right outside the hotel. We did a smooth water rafting trip. Shuttle picks us up right at our hotel. Nice. Parking was a little tough as the layout is kinda all-over-the-place. Check in was a breeze. Love the free coffee/tea/water right next to the front desk. Rooms were nice. Clean. HD TV with a good selection of channels. Love the separate vanity table and sink. The tub/shower is a challenge to step in/out. Water pressure could be better. Maybe time for an update to the outlets. More USB connections. Visited the formal (Coronado) restaurant. Food was good. Small selection, but enough. Got the ribeye which needed just a little more flavor. Did the dinner buffet twice. Good price with the 30% discount. Food quality is about 3/5. Go to the pasta center for the positive. Chicken was good. Fries were great. I would say above average for a buffet. Barely though. The bowling alley was a plus. Very convenient, but could not find a ball that fit my big thumb. Painful. It's pricey, but so are the other places there in Tusayan. The GC experience made it all worth it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve the convenience we provide by providing more USB connections, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Mechanical system problems"

2
549charlesk, Huntington Beach, California 02/10/2019

A/C started rattling in middle of night. Had to keep system off. Reported to front desk, but nothing was repaired. On second day, maintenance man came by and said it was a flaw in the system design and to not use system. Also, shower handle falling off. Reported and never repaired.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. It sounds like we failed to provide you with the comfort and attentiveness you would expect from us. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great location!!"

5
Bankerchic77, Greensboro, North Carolina 30/09/2019

Everyone was so pleasant. Rooms were clean. We only stayed one night but would visit and stay again. Very convenient to Grand Canyon entrance, restaurants. Had nice ammenities, pool and great gift shop.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback about how much you enjoyed your visit. It sounds like we offered everything you needed to help you make the most of your trip. We look forward to seeing you again.

"Great hotel"

5
EdK570, Grovetown, Georgia 29/09/2019

This hotel is not your typical BW hotel nor any other brand of hotel. The check went smooth, the front desk staff great. The rooms wonderful, the bowling alley cost 5.50 per person as a novelty we did one game. Has restaurant's on site. As any other restaurant in the area pricey. No complaints would stay there again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know we exceeded your expectations. We appreciate you letting us know you enjoyed your stay, and we value your recommendation. We are looking forward to seeing you again!

"Pleasantly Surprised!"

5
User 25/09/2019

Location, location, location!! Great hotel for a less than 10 minute drive into the Canyon. Easy check-in process and plenty of parking. We were nervous based on the previous trip advisor pictures, but we were blown away by our room! We didn't expect much, just needed a place to sleep between hiking, but the bathrooms were spacious and beds were comfy. We spent an hour in the evening sitting near the outside fireplace. So relaxing after a long day in the Canyon. Highly recommend if you aren't too fussy and just want to relax after sightseeing. We will be back!

"Excellent stay "

5
User 25/09/2019

Excellent hotel, lovely rooms, friendly and professional staff. Would happily stay here again, the canyon is 7 miles away and shuttle busses are 20 dollors per person for a 7 day ticket. Outstanding value. Only criticism is the breakfast wasn't the best but there are other establishments to cater your needs, but again the hotel is excellent.

"If you can't stay IN the Grand Canyon, stay here!"

5
Rocker_rep, too far from the wild west! 25/09/2019

We've visited the Grand Canyon many times on our outwest trips, but we always have stayed inside the park in a park lodge. So this was the first time staying at this BW. We had one night at El Tovar in the park & one here. If you can't stay in the Natl Park lodges, this BW should be your first choice. Good location but then all of Tusayan is literally just minutes from the canyon. We were thrilled to be upgraded to a one bedroom suite! We appreciate being appreciated by hotel chains as reward members! It pays to be loyal! And what an incredible, upscale, CLASSY suite it was. Very spacious living area, bedroom with super comfy king bed & 2nd big screen TV, amazing bathroom with separate shower, huge hot tub, “water closet” and premier amenities. And the balcony! At least 20 ft long and 3 ft deep, overlooking the pool, and had 4 chairs & 2 tables. We ordered food to go from the bar by the restaurant - a sandwich & nachos - and enjoyed them on the balcony. There's a massive fireplace near the pool with comfy looking seating, but we loved enjoying the night air on this most memorable balcony. Upon arriving around 4 pm, we had a couple drinks at the pool bar with good service by a great bartender. (So sorry I can't remember his name :/ )We were delighted to watch two massive elk grazing on the grounds next to us while chatting with other visitors. The common areas are beautiful & lush inside the lobby, restaurants & gift shop. The design of the entire property is definitely like a resort. We highly recommend & do hope to return.

"good amenities & great location!"

4
solotouristDallas_Tx, dallas, tx 25/09/2019

Staying in Tusayan makes for easy access to the Grand Canyon Visitors' Center by car or park shuttles. All Tusayan hotels are within close proximity to each other. The Best Western appeared to be an older hotel but rooms were updated and clean. My room's air conditioning and wifi both worked well. Having a refrigerator was handy for drinks and food items purchased at the nearby general/grocery store. Pricing was high - but the convenience of location and amenities (restaurants, bar, pool) made the Best Western a good choice. I debated staying in Flagstaff - but this proved to be a much more convenient location to explore the Grand Canyon from...

"Stay Elsewhere, First & Last Stay w/ Best Western"

1
Erica B, Oradell, New Jersey 24/09/2019

Paid for Deluxe Queen room $243+tax. Given beautiful room in new building, everything fine until a/c turned on, motor sounded like it was going to burn out. Called, service person came, couldn't fix it. Front desk offered a different room and coupon for free breakfast. Had to repack everything, get dressed and drag all the luggage through the parking lot from building 7 to building one. New room effectively in basement, small, musty smelling and damp with a Broken Toilet! Front desk said no other room available, offered $50 discount and to send service person to fix toilet. Came, “fixed” toilet, meaning it will work so long as you stand there holding the handle down while it flushes. Ridiculous, wouldn't pay $89 for a room like this, let alone $200+. Too many other good hotels around to risk staying at BW Squire Inn.

"National Parks tour"

5
loving_knights, Stoke-on-Trent, United Kingdom 20/09/2019

We stayed at the hotel in 2013 and were amazed at the transformation! A thoroughly enjoyable stay made better by the facilities and professional staff. The Squire pub was excellent for food and a drink. The room was amazing

"Good base near South rim"

4
sarahe898, Fareham 18/09/2019

I only stayed here a night but chose property due to proximity near Canyon and 4* rating. Hotel is spread out over several buildings and we were in block 2. Room was clean apart from previous guests hairs left on bedspread. Nice touches in the bathroom and presented well although overall decor is dated. It's a ten minute drive into the park to the south rim but being outside the park you've got access to more choice of dining options. If I had my choice again I think I would have stayed in the park itself as I could of walked to see the sunset and sunrise rather than driving back in. I would still recommend this hotel as a great base and the staff were very helpful.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments are appreciated, and we understand we have some work to do in order to improve the quality of our cleanliness. We are so sorry for what you experienced. We hope you will give us another chance to provide you with superior care in the future.

"mix up with rooms"

3
User 18/09/2019

eventually we got our room after mix up we walked in to a already occupied room they were in bed !!! , bar staff overworked. parking a problem as hotel was full. buffet breakfast was a bonus. disappointing service for a top rated hotel

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review, albeit difficult to hear about your experience. Walking into a room and seeing someone already there is very startling for all involved, and we deeply regret this happened. We must be most careful when we issue keys, and we know we can not repeat this experience again. Thank you for mentioning what you liked about your stay and citing how we can improve. We value your business and look forward to seeing you again.

"Would definitely stay again"

4
julsoh432, Ohio 18/09/2019

Very nice hotel. We stayed in the 7000 building which I believe is one of the newer buildings. Room was big, bathroom was large as well decor was nice and beds were good. The hotel itself has a couple nice dinning options and a bar. The food was ok nothing to write home about and service in the bar was a bit slow but we came in late so that may have been the issue. It has an indoor and outdoor pool that are very clean and nice. The fitness center is roomy and clean with some machines and free weights. One of the nicer, spacious gyms with lots of windows and mirrors. I saw the bowling alley and arcade which looked nice but we didn't use them. The outdoor sitting area around the pool has a fireplace and bar which would have been really nice in the evening but it wasn't open. Not sure they use it but it looks nice ...lol. Also while they were cleaning the pool and Jacuzzi they had a ground fountain going.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Staying in a room with delightful decor and feeling welcomed and comfortable sound wonderful, and we are happy to know you found us so accommodating. When you need something from us, we will be happy to deliver at your request, even starting up the fireplace for you! We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Something for Everyone"

4
sandra98walter, Ontario, Canada 18/09/2019

Hotel has something for everyone. Number of separate buildings on site. Easy access to all the entertainment -- includes indoor and outdoor pools, a bowling alley, pool tables, etc Staff are pleasant and welcoming. Rooms are clean and well maintained. Elevator in each building. Helps when you have heavy luggage and not on the first floor! Number of eateries on site to choose from, buffet style restaurant, pub grub to fine dining. We chose the latter. Great meal with great service. My only complaint would be...why do parents think it's okay to dine late at night with a tired child. Nobody wins, especially the other diners!!!!! IMAX, Starbucks, and general store are all a short drive from hotel....as well as access to the Grand Canyon (south rim). Would recommend on your next visit to the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our amenities offer our guests a lot to choose from, and we are glad you enjoyed them. We are so sorry to hear about the tired company that joined our Coronado Room. That can be a difficult situation for everyone to be in. We appreciate you letting us know you found our staff friendly and rooms accommodating. Thank you for your recommendation. We look forward to your next visit.

"So close to the Grand Canyon!"

4
Sharon L, Westland, United States 12/09/2019

Very clean and friendly hotel. Super close to the Grand Canyon making it easy to catch those early morning sun raise over the canyon. . The rooms were pricey but everything in that area is and I felt it was a good value for the cost. We will stay there again when we return in a few years.

"Great location but hotel is getting old"

3
LasLuces, Los Angeles, California 11/09/2019

It is the ideal location right next (10' drive) to Grand Canyon. The hotel rooms are getting old : old carpets, tiny bathroom and old style furniture. It is clean, has a fridge (useful). The swimming pools were great (indoor and outdoor) as well as the outdoor bar area (looking newer compared to the hotel) Nice staff, helpful. The restaurants options in the hotel are not worth it. Poor buffet diner for $20/person Overpriced breakfast for the area.

"Great Location poor hotel"

2
Allan T, Chicago, Illinois 11/09/2019

The 1000-3000 buildings are old and musty. The carpet is fraying and the furniture is old and dirty. If you're traveling with a dog this is your only choice. The staff Is all very friendly and they try hard but only a total rehab of these units would entice me to go back. It's a great location to the Grand Canyon. Other than staying in the park this is as close as it gets.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate your comments about our friendliness! No matter how our hotel ranks in terms of our condition, service plays a vital role in everything our guests experience. You have let us know the pleasantries and helpful engagement of our staff is present and recognized, and we value this feedback in light of the disappointment you experienced with regard to the condition of the rooms. We are so sorry we failed to provide you with a room that met your expectations, and we assure you this will be remedied during our upcoming renovations. We hope you will come back to see us again so we can have another chance to provide you with superior care.

"One night in Grand Canyon "

4
User 09/09/2019

The hotel is huge with multiple restaurants (Coronado Room $$ and buffet). Also has a bar in the basement, bowling and game room. The small store in the lobby. Very nice and helpful staff. Breakfast buffet is available under $20. Rooms are not big. Required to play puzzle with 4 people in the room with a luggage. Location is very good, just 15 minutes from Grand Canyon visitor center. In the town, multiple restaurants lower quality. Very popular Starbucks locates just few minutes away.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation--with the exception of the extra space you would have liked in your room. Our cozy and traditional room types offer less space than our deluxe rooms, and we hope next time to have a chance to provide you with an upgrade or a room that better suits your family's needs. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Awesome Property!"

5
ken2018, Swan River, Canada 08/09/2019

My husband and I stayed at this hotel while visiting the Grand Canyon. One of the nicest places we have stayed! All staff extremely friendly. Rooms are clean and quiet. Lots of on site amenities only wish we could have spent more time here. We will definitely be back!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recent stay and for sharing your feedback. We are honored to have been one of the nicest places you and your husband have stayed! We wish you could have spent more time, too, and we look forward to your next visit.

"Wonderful Hotel. Great location"

5
User 05/09/2019

I spent 2 nights there in a wonderful clean,large, suite. Very comfortable bed, huge rooms. Very nice pools, exercise room, and Excellent dining room. I had a filet one night, and Chilean sea bass the other. Both were excellent. Lunch was also very good, as was the breakfast buffet. Prices were reasonable, and large portions. Patty melt, and fries which were SO good. While there we also went to the IMAX theater and saw "Hidden Secrets" Really enjoyed that.. I would definitely recommend this hotel, and will stay there again.

"Avoid this hotel at all costs!"

1
916petej, Tucson, Arizona 04/09/2019

This hotel advertises itself as 'Premier'. This property is so far from premier it's not even funny. We were in the 2000 building. The decor and condition of the room and the building in general was APPALLING. The room was so filthy when we checked in it didn't even look like it had been cleaned at all, we were too scared to even sit down so I complained to the front desk. The girl on the front desk, (I think she was Filipino) was not helpful at all, and made it obvious that she didn't really care. About 40 minutes later a housekeeper came to the room. The housekeeper was a Jamaican girl, (Gladys I think was her name) and again, she made it obvious that she didn't even care and did the absolute minimum to make the room any cleaner than it was. There was also one room in the 2000 building on the same floor as us that had caution tape on the outside of it. I saw hotel workers taking beds out of it wrapped it plastic, and then I saw an Ecolab van outside the building later in the day, so it would appear that the hotel also has a problem with bed bugs! I asked one of the housekeepers the next day if they had bed bugs and she said she wasn't allowed to say! I took a walk around the rest of the hotel, the main building, the 2000 and the 3000, and the bungalow rooms on the outside, are all VERY OLD, and VERY run down, I looked in one of the bungalow rooms while it was being cleaned and it seemed in a worse condition than the one we were in. All the rooms are well past their best days. The only decent building was at the back of the hotel which I think was the 7000, it looked newer and seemed cleaner inside, the rest of the hotel is appalling. The other issue at the hotel is security, you can just walk into any building. They have card readers on the outside of the buildings, but the door bars are all held open with zip ties. I asked one of the workers in a blue shirt (I presume maintenance) why, and he said none of the card readers work. I've been a Best Western user for many years, and breakfast is always included, but it's not included at this hotel. The breakfast is a buffet style and they charge $15 per person for it, and to me it wasn't worth the money. They don't include bacon on the buffet, and when I asked if they had bacon they said they didn't. The rest of the breakfast was very poor quality, and a very limited selection. The gravy for the biscuits was literally like grey water with no taste of sausage, and no sausage in it. I would recommend you avoid this property at all costs. I'm not a racist in any way, far from it, my wife is actually Asian, but the majority of the staff at this location are foreign workers on visas, most of them speak very little to no english, and they make it obvious they don't care about any of the issues. The customer service at this hotel is terrible. We checked out the other hotels in the Tusayan Village, and we wish we'd stayed at the The Grand Hotel. The Grand was much newer and in much better condition, the staff were also locals, all spoke english, and were all very friendly, they were very happy to show us a room which was very impressive. The Holiday Inn and the Grand Canyon Plaza also both looked very good, although we did not look into rooms at them. We had the breakfast buffet the the Canyon Plaza one morning which was only $12, had a much better selection than the Squire, much better quality, and they also had bacon! I will never stay in another BW Premier if this is the standard of them, we would have been better off sleeping in our car than staying at the Squire Inn. I have no idea how the GM at this property keeps his job... this property is a disgrace!

"Best place"

4
User 03/09/2019

Really nice place nice people Everything so perfect Nice pool inside and outside Parking near the room , restaurant great and souvenir shop beautiful Really close to the park grand canyon almost 10 minute

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Everything sounds wonderful, from relaxing pools to friendly staff. We appreciate you letting us know what you liked, and we hope to see you back again soon.

"Clean rooms, good service"

4
Steve0315, Shakopee, MN 01/09/2019

We visited for two nights, August 30 and 31, 2019. We were in room 5219. The room was spacious and clean. Everything was in good working order with regard to air conditioning, water pressure and temperature. The beds were comfortable and the linen was fresh. We ate 3 meals at the hotel: two breakfasts in the Canyon Room (sit down meal service for $6.99 including beverage for the breakfast “specials”, not on the menu, but posted near the hotel entrance.) and one dinner in the Squire Pub on the lower level. Both food and service were very, very good. There is a free NPS shuttle bus stop right in front of the hotel for transportation the the Grand Canyon and return. We parked our car for free for two days and took the free shuttles, it was very smooth and efficient.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned everything was in good working order, comfortable, and clean! You've also noted we have several restaurants and amenities on property, and we are glad you enjoyed them! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Pricey and not terribly friendly"

3
User 28/08/2019

Our room was ok (building 5000). We did get “upgraded” to a king room, but I think that was just to help keep guests in the same area for housekeeping purposes. Internet connection in rooms is pretty poor and couldn't stay connected to hotel wireless. Everything was a little pricey, from the room to restaurant to the bar. They won't let you buy more than 1 beer at a time (so you can't buy a beer for your spouse and go enjoy it in your room). Front desk staff (Chelsea) wasn't very friendly at all, maybe they're just tired of putting up with tourists for the season.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your experience. We always want our guests to feel they are getting upgraded because we value their business or because we are recognizing their loyalty or are celebrating something special. It doesn't sound like you felt that was the case for you, and it also sounds like we let you down when the internet wasn't as reliable as it usually is for our guests. Your feedback about your bar purchases can be reviewed so we make sure we are following state and local laws while still meeting the needs of our guests. We apologize for the lack of care of service you felt was provided, especially by Chelsea. Upcoming training will help identify ways we can ensure our guests feel we have exceeded expectations, and we can use your feedback to make sure our team is getting the most out of the training when they hear about your experience. Please come back again to see us and follow up on our progress. We know we can do better and we hope to have a chance to show you.

"Would stay again!"

4
timoba252, Mutlangen, Germany 24/08/2019

The rooms are clean but a little old. The rest of the hotel is very modern. You can get coffee and water in any taste for free in the lobby and can use a pc. They have two bars one at the pool area af one inside. They are good and you can bowl. The pool area is beautiful and clean. They have a big pool a smaller whirlpool and towels. All in all great hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback about your stay. It sounds like you had a wonderful visit overall, and you are looking forward to our upcoming renovations in the guestrooms. Our 7000 wing is a newer and more modern look; perhaps on your next visit you might enjoy staying there if other wings are not complete. We do hope you will visit with us again.

"Maybe because there are not many hotels"

3
jzz76, Bridgewater, New Jersey 21/08/2019

I was there one night. What I disliked was the high price I paid; around $300 from Expedia. I remember I paid $70 a night in Frederick MD. I understand it is a different place. it was not 4 times better. What I did like about the hotel was the lobby. The room was clean and freshened up. There was a new patio. And the good part is it was close to Grand Canyon. I will do whatever I can to not pay that amount again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Dirty tub with low water pressure"

2
User 21/08/2019

The tub was dirty when we got to our room and the water pressure was low, it took 45 min to fill the tub after we cleaned it and the AC ran all the time even it reaches the set temp. The food in the lunch buffet looked like it was cooked the day before and reheated and recycled for whom my be ravished.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your disappointing experience. A clean room is one of the most basic expectations you should have when staying at any hotel. We are a Premier Best Western, and as such we should exceed this basic expectation. You should not have had to clean your tub or experience low water pressure, not should you have had to be disrupted by a noisy AC. A lack of cleanliness can create a number of negative impacts to your stay, as is evident by your review. Your room should be prepared and maintained with care and attention to detail. Further, we failed to delight you when you visited the lunch buffet. You must have been dissatisfied, and we can understand why. We apologize that we failed you. We believe we are better than this, and we would like to have another chance to show you we can be the award-winning property you know us to be.

"The Centennial of the Grand Canyon, WOW!!!"

4
User 20/08/2019

Was very good for amenities offered especially the 24 hour indoor swimming pool and the food was excellent from the restaurants and the gift shop offered at lot of just about anything you might need including great souvenirs. The location was close to the theater, a lot of restaurants, a gas station and a general store. The Grand Canyon shuttle picked you up right outside hotel. Also you were just a few miles to the Canyon's rim.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. Congratulations on visiting during the Centennial! This makes a special visit even more special, and we are thrilled you let us share in the journey with you. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Absolutely fine hotel"

3
delirium1979, Sydney, Australia 18/08/2019

I stayed here for 2 nights with friends. The rooms were a good size and even though they were adjacent to the main road, they were very quiet. The rooms are a little dated and I think they are expensive for what they are, but the location is absolutely perfect for a trip to the Grand Canyon. The hotel is at the end of a road filled with other hotels and a handful of restaurants in walking distance. The only real drawback was that the air conditioning unit was super noisey - there was no way I could sleep with it on. Overall I'd recommend staying here. The only reason I gave it 3 stars is the price. It's just very expensive for what you get.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like we have some work to do in an effort to exceed your expectations. We apologize for letting you down. We hear you concerns about our decor and noisy a/c unit, and we will make efforts to improve the products and services we provide. We can and will do better. Please allow us another chance to provide you with superior care by visiting us again soon.

"Pretty much exactly what I expected for the price"

4
Robwg, Sydney, Australia 18/08/2019

This Best Western is conveniently located in Tuysan town near the airport and just 7 miles from the Grand Canyon village. You get what you pay for and this product is up to expectation. Has a pool with bar, rooms are reasonable size with comfortable beds. Things could do better are - Bar downstairs is a bit weird as doesn't have windows so very dark. The aircon in the room is loud. If you want something that is reasonably priced and standard this would be a good option. Concierge Richard was super helpful in tips on how to fill your time and excursions.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback about your visit. It sounds like we met your expectations with regard to our convenient location and amenities. We appreciate you letting us know how we can improve your comfort in your room and the ambiance in the Squire Pub. We will continue to work hard to exceed our guest's expectations, and we apologize for any inconvenience we caused you. Please think of us again and come back for a visit once more when you are next in town.

"Expensive, early payment required."

2
User 14/08/2019

This is a very expensive hotel, not worth the money. They charged our credit card right after we booked almost one year ago. At arrival they make a reservation of another 15 dollars on our credit card which is not released after check-out. Breakfast is not included in the room prices, extra charge. The air conditioning system in the room is the same noisy brand we found in most hotels that were half price or less.

"Over priced"

3
dcrunner5, Midway, Utah 12/08/2019

We stayed in 3 Best Western hotels on our vacation to Grand Canyon and this was our least favorite primarily because of the poor value. The facility is nice, the staff pleasant, and the room was clean. We also enjoyed the pool. However, everything was way over priced. No free breakfast was offered. This is standard fare at other Best Westerns and for the price we paid for our room, a free breakfast should have been included. The cheapest onsite breakfast offering was $15 at the buffet. The price of a rollaway was $38. Talk about price gouging.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you recognizing that we were pleasant and our products and services were to your liking; your other comments are a wake-up call for us as we can not continue to operate in this way at this price if we are to maintain your trust in our hotel. Guests are aware of our rates and the rates of the area, and they agree to invest because they know six million other guests are looking to visit The Grand Canyon this year, but you deserve to have your expectations exceeded when you stay with us. We apologize for letting you down with regard to the value we provided and the lack of breakfast included. You'll find we offer great specials in the Canyon Room for $6.99 as well as a la carte items and to go options. We hope you will reconsider staying with us again.

"Great place to stay for South Rim"

5
Jody M, Sarasota, Florida 11/08/2019

The Best Western Premier is a short distance from the Visitor's Center at the South Rim. It had many amenities that we did not have time to use, due to our short stay, including a pool. It was pricey, but that is, no doubt, due to its convenience to the Grand Canyon. Our room was comfortable, and we had no complaints!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Being conveniently located to the Visitor Center, we offer a great location for our guests who want to make the most out of their visit. We are happy to hear your room was to your liking and that we offered so many products and services to you that you must come back and visit! We hope we will see you again soon.

"Great for Grand Canyon South Rim"

3
Hudders10, Burgess Hill, United Kingdom 09/08/2019

I stayed here for 1 night in a 2 queen bedded room for my wife, 2 kids and I. The rooms are quite dated and are really a no-frills affair with an extremely noisy air conditioning unit and dated decor throughout the room. However, if, like we were you are looking for a base for a night to explore the Grand Canyon then you cannot beat the location. Staff were great, the downstairs pub serves good food and there is an arcade for the kids to enjoy. You are also within a 2 minute drive to a multitude of fast food joints and other restaurants.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like our location was perfect for you and you're looking forward to the renovations we have planned for the winter. We hope you will come back and see us again so we can again provide you with superior care.

"Easy access to Grand Canyon but needs updating "

3
Natsfandc, Natsfandc 08/08/2019

A very clean hotel with decent service but it needs updating. The hotel room was a very nice size but the room also had a foul odor in it. But, the location is amazing. It is extremely close to the Grand Canyon National Park which is very convenient when you want to get to the park early in order to beat the crowds.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel and how we can improve our attention to detail with regard to the odor in your room. We apologize for failing to meet your expectations with regard to cleanliness. We can and will do better! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Great stay for Grand Canyon!!!"

5
Anne M, Raleigh, North Carolina 07/08/2019

Nicest hotel around. Very convenient and a lot of amenities. Beautiful room and food was good in squire lounge. Highly recommend!! It is on the shuttle line to the Grand Canyon so it was fast and easy to get there.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"First trip to AZ and it was amazing!!"

5
HonestReviewsFromPA, Mercersburg, Pennsylvania 07/08/2019

Reconnected with a love from forty years ago. Visited him in AZ and he took me on an amazing, beautiful, adventure-filled trip to the Grand Canyon and other points of interest. Stayed at the Best Western in Tusayan, one of the premier suites, and it was GORGEOUS!! So inviting and comfortable with perfect amenities. The breakfast buffet was delicious with so much to choose from. Made a few trips to the bar, inside and outside by the pool, and were taken care of by Van, one of their wonderful bartenders. Elk visited the grounds daily, This was my first trip to AZ and will live in my heart forever. I will be back as AZ will eventually be my home. Book this place for your trip to the Grand Canyon (which is just a few minutes away) and you'll have memories for a lifetime.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your story with us. It is such a touching and heart-warming story about love and the beauty of Arizona. We are beyond honored to be part of this fairy tale, and we are so happy to know everything our hotel had to offer added a special touch. We wish you safe journey upon your return to The Grand Canyon State and best wishes on each new adventure you take!

"Nicest Best Western so far"

5
Stevi1919, Phoenix, Arizona 04/08/2019

This was a little more than I'd like to spend on a room but it is very close to the Grand Canyon entrance, has an arcade, bowling alley, a few different restaurants and a bar. Rooms were very nice and staff was beyond nice and helpful. For sure the nicest Best Western we've ever stayed at.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit and that we are the nicest Best Western you have ever stayed at! Relaxing on vacation and feeling comfortable sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Great Stay"

5
Neerave S, London 02/08/2019

Very Good Hotel in an ideal location. Very close to the entrance of the park. Concierge was very helpful in planning our days venturing in the park. Overall excellent service by all the staff. The room was well furnished and catered for a family of 4. Thank you for a lovely stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms and service are perfect for you and your family. You must have had a very pleasant vacation! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Good location near Grand Canyon"

4
Peter M, Copenhagen, Denmark 31/07/2019

Classic big hotel suitable for family stay. Near Grand Canyon- 20 min by car. Great breakfast buffet. Super if you plan to visit Grand Canyon for a day or two. Also different possibilities for dining at different price levels.

"Nice rooms"

4
User 30/07/2019

We stayed here when we were visiting the Grand Canyon. Beautiful bathrooms and plenty of space. However, we could not get our room to cool down in the middle of the night and had a restless night of sleep. Good location by a general store and restaurants.

"Great hotel, would stay there again."

5
E H, Atlanta, Georgia 30/07/2019

The hotel is huge and beautiful. It is comprised of a main building and other smaller buildings. We were in an enormous suite in the main building. Lobby and public areas are spacious and well kept. There is a nice gym, pool, outdoor pool, gift shop, bowling alley, bar, restaurants. We enjoyed our stay. They accomodated a late checkout for us. It is less than 10 minute drive to the Grand Canyon. We did not eat at the hotel so I cannot comment on the dining. They have a decent gym and a good indoor pool for lap swimming.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with our team. We appreciate you letting us know you had an enjoyable visit. Taking the extra time you needed to get ready for the next leg of your journey your and feeling welcomed and comfortable sound wonderful, and we are happy to know you found us so accommodating. We look forward to your next visit, and we wish you safe and happy travels until we meet again!

"Great hotel with friendly and accomodating staff"

5
irondoc, Birmingham, Alabama 29/07/2019

I organized a family reunion at this hotel. It's location is great....super close to the South rim and very easy to get in to the park - only 8 miles. The staff were super accommodating in getting our conference rooms set up to our needs. Since we did an upper canyon rafting trip I left our luggage there until we returned at the end of the week as well. I was in a deluxe queen in the newer building 7 and found it very spacious and super comfortable. The beds were really comfortable. It was clean with coffee service and had a roomy modern bathroom. The resort has an indoor outdoor pool and hot tub. There are several dining options in the hotel from sit down restaurant to buffet. Food is generally expensive, but I found this to be the case pretty much anywhere in Tusyan. If you go the the dinner buffet, check in before 7 to get early bird pricing. I recommend building 7 if you have a choice. We had multiple family members staying here and all enjoyed their visit! I will definitely stay here again if I return to the South Rim.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you staying with us and trusting us with your family's special memories made during the reunion! We appreciate you taking the time to review our hotel so thoughtfully. We appreciate you! You mentioned our rooms are spacious and comfortable; you must have had plenty of room and peace of mind to relax! You've also noted we have several restaurants and amenities on property, and we are glad you enjoyed them! Our accommodating staff was there when you needed us, which allowed you to make the most of your family's visit.Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Can't beat the location!!"

4
jen_no_fur, Long Island, New York 23/07/2019

The hotel was exactly what we needed, with an indoor and an outdoor pool, fitness area, little bowling alley, pool tables and arcade. The outdoor area had an outside bar and fireplace but unfortunately it had rained heavily when we checked in and it was closed. I can't say enough how great the location was. It's only 5 minutes from the GC entrance gate and 10 minutes from the rim itself! When we got caught in rain/hail at the canyon this allowed us to quickly go back to the hotel, dry up and return for a beautiful sunset. This also allowed us to get to the park nice and early to start our hike before the crowds and the sun got too hot. The town of Tusayan has a shuttle service you can take if you feel like the crowds and parking are too much. It didn't seem that crowded for the middle of July. One of the stops is at the hotel. Why stay an hour away in Williams when you can practically be down the block!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like the convenience of our location allowed you to make the most of your visit. Weather can be such a variable this time of year, and it's great that you were able to make it back to the hotel and back again to the canyon just in time for sunset! We are so happy to hear you enjoyed your stay, and we look forward to you next one.

"Excellent resort type hotel just outside of Grand Canyon"

5
Travel21st, Tempe, Arizona 21/07/2019

We were very impressed by the Best Western Premier Grand Canyon Squire Inn at Tusayan, AZ. Normally we stay inside of the Grand Canyon, but this time stayed here to try it out. It is very family oriented with 2 pools and a game room and bowling alley. It is clean and well run. They have shops, several restaurants, and a great breakfast buffet. We did not expect it to be so nice. Given the location it is a real winner.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a thoughtful review. It sounds like we exceeded your expectations, and you found plenty to enjoy. Our location, service, and amenities provide the comfort our guests hope for while on vacation, and we are happy to hear your stay was pleasant. We look forward to seeing you again on your next visit.

"Not the best room"

1
User 20/07/2019

This maybe the best location,but the room we had was back in the 60's. The room was handicap accessible but it was so awful. The air conditioner didn't work. When checking in the gal didn't know how to check us in. She had to have help from the other gal. They could not figure the price for the discount. They could not tell us were to park. Very poor customer service.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like you enjoyed the convenience of our location, and you are looking forward to a rooms with a more modern feel, working A/C, and a refresh of our decor. Your experience upon arrival was not the warm welcome we are known for, and we will take note of where we need to focus when we are training new employees. The knowledge our staff has of our property can have a big impact on your stay, as you noted, and we apologize for letting you down. We can and will do better. We hope you will give us another chance to provide you with superior care by visiting with us again on your next visit.

"Convenient hotel near Grand Canyon National Park."

5
twobacks, Sandy, Utah 20/07/2019

I stayed at this hotel while touring Grand Canyon National Park. It is conveniently located in Tusayan, Arizona. There is a free bus service that has a stop in front of the hotel. This service takes you to the Grand Canyon village where you can transfer to other bus lines going into the park. I got a good night's sleep every night I stayed at this hotel, and the breakfast every morning was great.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our location was convenient and you were able to rest well with us! You've also noted you were able to start your day off right each morning at breakfast, and we are glad to hear it! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Best stay in the Grand Canyon"

5
776ellim, RISHON LEZION, Israel 19/07/2019

The BW Premier hotel located about 15 minutes from the Grand Canyon Entrance. The hotel looks great, the room is big and comfortable and well equipped. The pool and the fitness room open 24/7 which is very good. Breakfast very good.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Being in a convenient location, walking among well-cared for grounds, relaxing in a spacious and well-appointed room, and partaking in plenty of amenities including access to a great breakfast, you were able to have the relaxing vacation you hoped for. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon!

"Great family spot "

5
beanm76, Smithtown, New York 13/07/2019

We loved this cozy little resort just minutes from the gate of the Grand Canyon. Nice room, pool, hot tub, work out room, game room for kids. Really loved the patio area were we ate dinner each night and the outdoor fire they would light so we can enjoy our wine by it. Kids were happy and parents were happy too! Highly recommend for families traveling to the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know how much you enjoyed your stay. We have so much to offer our families who visit, and we are happy to hear you were able to take full advantage of all we have available. Happy kids and happy memories make for a great family vacation, and we appreciate you letting us be part of it. We look forward to your next visit!

"Convenient location and shuttle stop to the national park"

5
vaca13579, Springfield, Missouri 12/07/2019

We paid extra for an over sized deluxe room with 2 queen beds. I was happy we were put in the newer section of the hotel it was nice. The shuttle stop is super convenient and easy to use. We used the pool but the other amenities including the fire pit looked inviting if we had more time. Unfortunately no free breakfast but if you plan ahead you can stop before the grand canyon and use the refrigerator. The gift shop also had drinks and single serve breakfast items (cereal) or snack options if you don't want to eat at the restaurant.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The 7000 wing offers a modern feel and allows our guests an alternative to the rustic charm available in the other buildings. We are glad to hear you enjoyed your visit. We appreciate you letting guests know about picking up some snacks to stock in their in-room refrigerators. We hope you will think of us when you next visit The Grand Canyon!

"Great location"

4
Michele102479, Baltimore, Maryland 11/07/2019

The location is out of this world. The little town is very nice and everyone is friendly. Hotel itself was very nice. The room was large, they have game areas, a bowling alley, a pub and an indoor pool. The down side was the noise from the helicopters taking off from the airport and the fact that I could hear my neighbor taking a shower. The Elk walking through the town made up for any down falls. Will definitely be staying here next visit to the Geand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. What a wonderful experience you had! Seeing the elk is such a thrill! We appreciate you letting us be part of your special memories, and we look forward to your next visit.

"Lovely and comfortable!"

5
216danita, Mesa, Arizona 11/07/2019

Beautiful hotel and very helpful staff. Great location close to Grand Canyon entrance. Knowledgeable concierge can help you plan your Grand Canyon activities - by air, water, hiking, or tour buses - everything is convenient.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our concierge is passionate about your experience and works hard to provide our guests with memories that will last a lifetime. We are so happy to hear you have a great visit with us. We will look forward to your next visit!

"Large and well-run hotel close to Grand Canyon"

4
Moniek_Accra, Los Angeles, California 07/07/2019

A large and nice hotel in Tusayan, the nearest ‘town' to the south rim of the Grand Canyon. The room was quite spacious & clean, though lacked any ‘living room' space. The bathroom was very roomy. We were disappointed that breakfast was not included especially at the high price (it was July, so high prices should not be a surprise). A shout-out to the manager of the buffet restaurant (Jessica) and her colleague Mark who went out of their way to play the Women's World Cup match (US v. Netherlands) during the breakfast rush. Thanks for being responsive! Checking in and out was a breeze. We did not use the pool but it looked nice too.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Jessica and Mark will appreciate your recognition of their effort to provide you with an enjoyable experience, and we are so thrilled to hear you had a great visit. We look forward to your next one!

"Impromptu Grand Canyon Experience"

4
Sunshine00974497377, Phoenix, Arizona 06/07/2019

Took my husband to the Grand Canyon for the first time and needed to find a hotel for the evening. We very much like hotels with soaking tubs, which is the primarily reason we choose this one. The outside of the hotel is a little deceiving, meaning you don't think it will be as nice as it is inside. But as soon as you walk in you think you're somewhere else. It was really nice! And the room didn't disappoint either, or the soaking tub. My only complaint was the jets in the room didn't turn on by themselves so the maintenance guy had to turn them on and off by the breaker box. A little disruptive to our evening but it got worked out. :) Definitely would stay here again.

"A great property, wonderful room, would come again...but please deal with Mike!"

4
TouringBantu, Cambridge, United Kingdom 04/07/2019

Can not fault the quality of the property, above the standard Best Western fare, great pool area with decent hot tubs inside and out. Comfortable beds and a choice of restaurants. Our only issue was with "Mike" or "Mikey" in the Squire pub. Candidly we thought he had been spending too much time quality testing the merchandise! Rude to guests and more so to the other bar staff. Got our bill (check) wrong 3 times out of 3...never in our favour. Big respect to the young man with a ponytail who was busily sorting out Mike's errors time and again. My advice is for management to mystery shop the pub one night...you will not be pleased to see what he is doing to your brand.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You have let us know our property exceeded your expectations with regard to our comfortable beds, great amenities, and dining options. We are so happy to hear you found us to be a great property and that you will return to see us. We are only so sorry to hear that not all of your experiences were as enjoyable. We appreciate you bringing this matter to our attention, and we will take steps to address it immediately. We do so hope you will be back to see us again soon, and we wish you safe travels until we meet again.

"Excellent motel "

5
Susie G, Anderson, South Carolina 04/07/2019

This motel was super nice. It is very convenient to the Grand Canyon- about a fifteen-minute Drive. Our room was comfortable and quiet. Everyone was very nice. Breakfast costs extra. So, we did not get it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Happy Independence Day! We are thrilled to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"Location, location"

4
User 03/07/2019

We selected this motel for the nearby free shuttle service into Grand Canyon, based on reports of long lines to get into the park. The price seemed high for the value, but we appreciated the close location after a long day of hiking trails around the South Rim!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Location is so important when you travel, and we are one of the very few who are fortunate enough to be so close to such a spectacular location. We are thrilled you were able to secure a room and that you were able to make the most of your journey as a result of our convenient location. We hope you will visit us again soon.

"Good family friendly hotel just outside the national park"

4
fredrikc440, Bangkok 02/07/2019

This is a great place for familiar visiting Grand Canyon to stay at. The hotel is located 10-20 minutes by car outside the national park. The hotel consists of a few two story buildings with plenty of parking close to the rooms. Rooms are big with fridge, coffee machine and large bathrooms. Beds are good as well. There are two restaurants; one has a buffet which we didn't try and then there is a bar downstairs with a regular bar menu with burgers, chicken wings etc. next to the bar there is an arcade where you have billiards, air hockey, pin ball and also bowling. Great fun for everyone. There are two pools (inside and outside) plus a jacuzzi. You can also do self laundry for three dollars which is nice. Very positive is that all staff is vey service minded and friendly and meet you with a positive can do attitude. Having just visited another hotel where this was not the it was so nice to be treated with this attitude. I also like the fact that the hotel takes the environment seriously and uses recycled water. We only stayed for a night as we only had a quick stop over but we all felt that we would have liked to stay longer.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You were able to delight in so many wonderful features and amenities, and we couldn't be happier to hear our team made you feel at home by providing all the comforts you needed. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"We Loved It!"

5
jdrosty, Bismarck 01/07/2019

My family loved our stay. Everything about the hotel was wonderful and we have zero complaints. Front desk staff was great. Room was clean, and such a nice size! It's always handy when there is a sink inside and outside of the bathroom area too. More than one of us can get ready at the same time!! We absolutely LOVED the pool areas. The outdoor pool had a great vibe, the water was so nice and WARM. The patio bar area and lawn were so cozy, so we could relax and have a couple of drinks, after a long day of sight-seeing. (If the weather doesn't cooperate, there is an indoor pool too)! The location to the entrance of the Grand Canyon super convenient too! Overall, great stay!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing so many wonderful details about what made your stay so special with us. We appreciate you taking the time to let us know how much you enjoyed your stay, and we look forward to your next visit! Travel safely!

"Nice place for a Grand Canyon visit"

4
CKBush13, Rhode Island 27/06/2019

We stayed here for two nights to hike the South Rim - 2 adults and 2 teens. Room was clean and spacious, bathroom nice and big and a separate sink outside the bathroom makes clean up easier when so many people are involved. Decent laundry facility helpful too (it ate my quarters in one machine though). Only negatives are price - all of the on-site restaurants are very pricey ($60 for buffet breakfast for 4). But the food was reasonably good and the proximity made it appealing. A good option for families.

"Wonderful"

5
User 23/06/2019

This hotel provided a great experience. Service was excellent, and the location to the Grand Canyon was perfect. Lots of food options near and in hotel. The refrigerator in the room didn't work properly. We did not report it, since we were in and out so much, but the staff was so helpful, I'm sure they would have taken care of it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know our staff was able to provide you with an enjoyable stay. We are sorry to hear about the refrigerator, and are happy to know you had faith in our staff to handle this opportunity had it been reported. We will continue to work hard to ensure our guests have a superior experience, and we hope you will be back soon to visit with us again.

"Wonderful hotel ! "

5
joan17666, Chester, United Kingdom 22/06/2019

We stayed here over night while visiting the Grand Canyon... wonderful hotel and so close to the canyon , the rooms were spotless and also had a very nice coffee maker in the room , spacious bathroom with lovely products ... and also loved yippee hi yeah cowboy steak house restaurant across the road . The only thing I would say is on checking in the lady on the reception didn't look to happy or friendly looked like she hated her job but on checking out the other reception was a sweet kind lady . Great stay definitely recommend this hotel ... beautiful jo Roberts ps I definitely recommend maverick helicopter ride! Unreal !!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a positive review! We are thrilled to hear you enjoyed your visit, and we know we have some work to do with regard to how we welcomed you into the hotel. We apologize for failing to exceed your expectations with regard to our service, and we will continue to strive to provide our guests with the warmest welcome in town! We hope to have another chance to greet you back again soon!

"Wonderful room!"

5
LoveAGreatBnB, Lambertville, New Jersey 21/06/2019

We stayed here one night when visiting the Grand Canyon South Rim. Our room was very spacious, updated, nicely decorated, well-maintained, and clean. It had all the key amenities. We heard no sounds coming from the room next-door. The mattress was very comfortable. The exterior of the buildings and the grounds was well-maintained as well. Our only complaint about this facility was related to signage- finding the hotel itself, then the building where our room was, was difficult. Our cell phone carrier had no service in the area, so we had no phone or GPS and had to rely on our vision to find the hotel. As we were driving on route 64, we were looking for “Best Western,” but did not see it. We circled back through Tusayan again, and finally found a person who was a local. She told us it was right before a roundabout. We still did not see a Best Western sign, but pulled into what looked like a hotel complex. We tried the first big building, which had two doors that looked like potential hotel entrances; both were locked. Then we drove around and found somebody and asked if he knew where the Best Western was. He said we were in the Best Western complex, and told us to go around the pool to get to the lobby. We still had trouble finding where the entrance was to the lobby. Once we knew that we were at Best Western, we looked at the sign along route 64 and the reason why we did not pick up on it was it looked like it was the “Premier” hotel, as that was what was in big letters on the sign. Also, even though we were given a map to find the building where our room was, we did not see numbers on the buildings and did some extra circling around till we found our room. We hope management will take note to improve their signage. Other than that, we loved the room and the facilities.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like you enjoyed your stay with the exception of finding your room. We appreciate the details you provided about how our signage impacted your visit., and we are so sorry to hear about the difficulties you had in getting your vacation with us underway. Our new brand logos are not as identifiable as you remember, and it's important that we share your observations accordingly. Further, the signage around the property was not as directional as you hoped. We will take your comments into consideration as we look to improve how we communicate with our guests. We invite you to come back and see us again soon.

"The restaurants are outstanding but the rooms are just so-so"

3
Linda D, Collierville, Tennessee 20/06/2019

We were here for three nights during prime tourist season- when everything is overpriced, including this hotel. However, it has four restaurants (all very good), two swimming pools, a bowling alley and gift shop. Although we would not ordinarily pay this much for a room of this quality, it was decent and clean. And it is very convenient to grand Canyon national Park. In fact, there is a Grand Canyon shuttle service bus that picks up passengers from this hotel, free.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing your review. It sounds like overall you had a great experience--almost everything you could hope for while on vacation--and you would have preferred that our rooms exceeded your expectations. We have so many different types to choose from, we feel certain we can meet your needs next time. Thank you again for sharing your visit with us. We hope to see you again!

"Great!"

5
Elizabeth K, San Jose, California 19/06/2019

A nice stay in a well-appointed resort. Nice large, clean room; lovely pool; good restaurants (we had dinner at the pub and breakfast at the buffet); other diversions (game room, gift shop). Everyone was friendly and the location can't be beat. Only suggestions: wish there were places in the room to hang wet swimsuits and towels; HVAC was noisy and didn't filter out all the smoke from the controlled burn at the Grand Canyon. But did not bother us enough to take stars off. Definitely recommend!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us know you enjoyed your stay. We appreciate your business and your thoughtful feedback. We are sorry to hear there was not a place to hang your wet clothes and towels, and you would have liked your HVAC unit to provide less distraction. We appreciate you letting us know how we can improve, and we hope we will have another chance to provide you with superior care in the future.

"Fantastic except expense"

3
BevT58, Port Charlotte, Florida 19/06/2019

We traveled for 14 days in the west and this was by far the most expensive. Pool and hot tub as well as room were all fantastic. But we wanted to swim in the morning and outdoor pool not open. For the price should at least include breakfast.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are happy to be part of your travels, and we know we have some work to do in order to exceed your expectations. We apologize for letting you down with regard to our pool hours and the amenities we provide at no cost. We will be sure to use your comments in an effort to improve the quality of the products and services we provide. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"We will return to this hotel"

4
Excursion36543320824, Loda, Illinois 19/06/2019

Everything was in good condition and working order. Staff was helpful and friendly. The hotel was large, so we did spend a lot of time walking from our room to the front lobby to refill water bottles or ask questions. Close to the Grand Canyon, so food options were pricey.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed our helpful and friendly staff. We will continue to work hard in an effort to exceed your expectations, and we look forward to your next visit.

"Gorgeous place just not what we expected."

4
Nancy G, Crossville, Tennessee 18/06/2019

This is a top notch resort hotel. Beautiful pool, bar by pool, expensive restaurant and average buffet option. No free breakfast at this Best Western even though the other 9 Best Westerns we stayed in on this trip had that amenity. We paid $5 for an egg Mcmuffin at McDonald's across the street. If you are going to the Grand Canyon, bring a big bag of money. You're going to need it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like we met most of your expectations, taking you by surprise in some ways. Still, overall it sounds like you had a wonderful visit to our hotel and the area. We hope we will see you again on your next visit.

"Classic travel hotel"

4
jamesyu924, San Jose, California 12/06/2019

It is a old famous hotel in the canyon village. A lot of group tourists coming... make the lobby quite noisy. The room is big and nice design. However, the bath water seems wield... not sure why. Just ignore the food... please NEVER try seafood in the restaurant...

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel, just outside of the and how we can improve. There are so many visitors we cater to daily, and our lobby is a collective of dreamers and adventurers from all over the globe. This can make for large groups, as you noted, who can be accompanied by noise at peak times. We are sorry to hear the bath water seemed unusual and that you are unable to recommend the seafood in our restaurant. We will keep an eye on these two areas in an effort to ascertain how we may improve these areas. We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Good location"

4
User 10/06/2019

Great location to travel to Grand Canyon..The hotel is located almost in the Grand Canyon. If you travel to the canyon more than 3 days, it is great location to stay..There are lots of restaurant around there..even grocery store

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are thrilled to hear you found us to be a good location, and that you enjoyed the conveniences around you. We hope you will come back and see us again during your next visit!

"Great place for families"

4
Elsie0620, Boston, Massachusetts 10/06/2019

This place would be great for families with kids in particular. Our room was huge! Ginormous TV, loads of channels. Really good comfy beds and bedding. Everything clean, although a little swiffering under the vanity might not go amiss. The pub downstairs was fun to hang out in, great portions and a very friendly bartender. For the kids there's that bowling alley and the arcade and 2 pools, indoor and outdoor. Breakfast was good and they had specials that made it a good deal as well. Staff were all unfailing pleasant and attentive.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Travelling with the family is so special, and you hope for a home away from home that is comfortable and provides you with everything you need to make your visit enjoyable. We are pleased to have been that place for you and yours. We invite you to come back again when you next visit, and we wish you safe travels until then.

"Good Location for Seeing Grand Canyon, Lovely Indoor and Outdoor Pools"

3
David B, Farnham, United Kingdom 10/06/2019

Located at end of street in quieter area and next to Grand Canyon airport. Check in and check out OK. Restaurant dinner OK. Rooms OK. Outdoor pool excellent. Good parking. Large rooms. Standard "chain" type hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like we met your expectations, and we will continue to strive to exceed them! Please come back and visit us again soon.

"Awesome"

5
sarettar2014, Fort Worth, Texas 08/06/2019

Checkin was early and we checked in, the room was great. We didn;t get to enjoy the bowling or arcade because we had a trip on the river, which was a 12 hour trip. The room was very nice and large. I was with my granddaughter for her graduation trip. This was our last hotel and the best.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and allowing us to be part of such a special time--congratulations on your granddaughter's graduation! It sounds like you were able to make memories that you and your family will cherish for years to come, and it is so heart-warming to know we helped make the enjoyment possible. We are honored to have provided you with a home away from home, and we invite you to come back and see us again soon.

"Good Location"

3
Kay B, Delanson, New York 06/06/2019

We enjoyed are stay here. We had some confusion on check-in with the time of the amenities. They do have a breakfast buffet for a fee but they didn't tell us when we arrived so we missed it. Then they said the details were available in the room but the paperwork in the room said call the front desk! Bathtub is huge but maybe difficult for shorter or physically challenged individuals to step into. We had a late checkout (Noon). Cleaning crew who knocked on door at 8:30 am did not speak English and did not understand when we said we weren't ready.

"Overpriced and under delivered."

3
User 06/06/2019

Spending an arm and leg on the room and then asking for fingers and toes to eat on site. Not cool. Need ice for your trip? Not here. Only one working ice machine on entire property and it was 310 steps away. Yes, I counted.

"Great staff on adequate property"

3
FarAway12208157726, Scottsdale, Arizona 05/06/2019

This property is in need of an update. The room was dreary and not very clean. Rates are highly variable, so I had extremely overpaid with my reservation, but I was able to get lowered to the latest rate without a fuss. It was nice to have activities on-site like bowling and pool tables. Breakfast was great. Dinner was mediocre. I have to mention the staff. They were some of the friendliest, most helpful people I have encountered.

"Bucket list of hikes."

4
User 04/06/2019

Nine family hikers returned for Grand Canyon North to South Rim 25 mile hike. We stayed at the North Lodge ( excellent - will go back to hike side trails especially The Wave ) then 14 miles to bottom to stay at Phantom Ranch overnight. The steak dinner was excellent. Day 2 included 11 miles out to South Rim to stay at Best Western South Rim ( Kudos to Chandler at South Rim for rooms.). THE GRAND CANYON cannot be described, it has to be experienced from top to bottom. Biggest surprise is the 11 year old beat out the experienced hikers! Getting everyone in one place to enjoy the company of each other and 6 million other annual visitors seeking a great experience is priceless.

"Very Enjoyable Stay"

4
Ray H, Gatlinburg, Tennessee 04/06/2019

The room was very nice, the bed very comfortable, and the room was very clean. We stayed three nights and the maid service each day was good. It was very close and convenient to the Grand Canyon so it was just a short and easy drive each day. A shuttle was available if you preferred to leave your car parked at the hotel. The only disappointment was, they did not have a complimentary continental breakfast. Hot meal breakfasts were available, but were pricy. We have become accustomed to the complimentary continental breakfast almost every where we stay and were surprised and disappointed that they did not have one. Be that as it may, it was a great place to stay with a wonderful staff.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing all the enjoyable details about your visit! Three nights is a great amount of time to unwind and take in the area, and the fact that we are so close to both the park and the shuttle stops helped you make the most of your visit. A clean and comfortable room with attentive service helps you feel most comfortable and as if you are cared for, which is our aim. While some of our rates include breakfast and we offer an amazing $6.99 breakfast special in our Canyon Room, the convenience and value of having a continental breakfast included is something you are used to. We apologize for failing to provide you with the experience you are used to, and we appreciate your overall recommendation as we consider all the ways we can improve for our guests. We look forward to your next visit and thank you again for your business.

"Grand Canyon south rim trip"

4
bigearn, Los Angeles, California 28/05/2019

Last minute trip to Grand Canyon south rim... obviously inside the park lodging options are all sold out. Booked 320 a night to this property. Pretty standard for memorial day weekend rate I assume. Stayed at 7000 building which was either new or renovated. Not sure if there are outdated rooms at other buildings. Clean and comfortable. Shower head had minor leak but wasn't too bad. Had indoor and outdoor pool. Used the indoor pool. Kids loved it. Little game room area. Enjoyed playing the mini basketball and kids loved the air hockey. Only complaint is that just because the food is terrible inside the national parks, doesnt mean the hotel right outside the park needs to follow that... right? May be the food quality can improve... Overall, nice, clean and enjoyable place. Great place for last minute booking. One tip for Grand Canyon. We took the shuttle in the first day and drove in the next day. It took us 45mins to drive in 5 miles, but much better than shuttle. It was painful to wait for shuttles, especially you have to transfer couple times to get to the shuttle that will take you back to the village outside.

"Acceptable stay"

3
BobbyGee65, New Jersey 28/05/2019

Average overall experience staying here. Clean room , friendly staff and lots of amenities especially for families. Did not use the pool or any other amenities but we did opt to eat breakfast an the restaurant twice instead of the buffet , which at $15 pp was on par with the restaurant prices anyway. Must say the food did take quite some time to arrive on the first day {eggs , cereal and barely warm toast} but much quicker the next day. In all, the food was acceptable and the wait staff amiable. Biggest gripe was the loud ventilation system in the room enough to wake me up when it switched on each time. Smaller gripe was the 4 small pillows. I am a big guy and like substantial support. These pillows did not offer much.

"Nice room, rude staff"

3
bluejeanfood, Philadelphia, Pennsylvania 28/05/2019

So the good. The deluxe superior room was really nice, clean, comfy, and modern. The pool is open 24 hours which is awesome. The bad is the front desk staff were as rude as can be when I went to check-in. Got there early around noon and 1st check-in woman said room should be ready in about an hour. So we waited around and went to arcades and the bowling alley which could use a little updating and came back. 2nd check-in says why would I think my room would be ready. Told her other woman said come back in an hour. She started to berate me and said it will be ready at normal check in time so don't waste her time anymore and come back then and don't wait around hotel or lobby as too many people asking. Would have been 5 stars, as really did enjoy the place and room once checked-in but minus 2 for the extreme rudeness of 2nd check-in attempt.

"Great stay"

4
User 28/05/2019

Don't let me get it wrong, this hotel was pricey! After taxes, resort fees and etc., we paid approx $225 a night for rooms listed at $160 a night. The hotel is resort so expect the fees! Almost everything about this stay was fabulous!! The lobby, the employees, the gift shop, spa, game room, bowling alley, pool, buildings, grounds were clean, fun and enjoyable!! The room was clean and comfortable. No complaints!! *I've heard the restaurants are subpar, but I've no opinion as we chose to eat elsewhere* **TIP** The Marketplace just past the Grand Canyon visitor center (inside the park) has a grocery store next to the post office. They have a much larger selection and cheaper prices than anything in the area around the Best Western Squires Inn. Just keep heading up the mountain a few minutes and you'll be there.

"Quality of Restaurant Food"

1
User 26/05/2019

Wasn't impressed with the hamburger or chicken dishes we had. But were very tired & hungry & nothing else was close by or open but theirs! And we had been on the road already 7-8 hours!! Food needs not to be overcooked lukewarm dinner brought to guests paying ALOT of $$ to stay in a quality hotel with a known reputation of standards

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Dining should be a delightful experience, and the meal prepared with care and attention to detail. Our food should be more than okay and should justify the price, and I apologize that we failed to provide you with the meal you expected after such a long day. Please consider giving us another chance. We believe we are better than this, and we would like to have another chance to show you.

"A nice stay"

4
Garnermom, Garner, NC 23/05/2019

We stayed in the 7000 building. Everything was clean and comfortable, and the staff was pleasant. You could walk across the street to a restaurant, or catch the shuttle into the park on the purple line right at the hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"Don't do it stay somewhere else"

2
frankie2405, Barnsley, United Kingdom 20/05/2019

We're here right now and how I wish we could leave ASAP! Disgusting room for the price paid for 2 nights (£360) were in 2 queen room that we have had to call maintenance out to because the air con will NOT turn off and just told to put it at the temp we want! I know how to use air on and I dont want it on it's that simple so I should be able to turn it completely off if I wish! Second was when I came to take a bath rather than a shower...once laid in the tub the extremely thick layer of soap scum from previous guests became evident on the plastic wall so had to call house keeping to send someone up to clean it. There was also a previous guest bloody snot and hair on the back of the shower curtain. Maid came to clean it but tried to say it wasn't scum it was the plastic coming away, my she pointed out to her by scraping it off in front of her she then proceeded to clean it! I am really not happy in this hotel and then to top it all we went to do some laundry and the laundry detergent machine takes your money but doesn't give any powder so had to trek alway back to reception where they gave us what had not come out of the machine. Good points staff are pleasant and polite, lobby is lively but I haven't paid to sleep in the lobby I've paid an exuberant amount to sleep in what can only be described as a well below par room! If the manager responds to this please don't give the stock answer of we're sorry you didn't enjoy your stay and next time (which there won't be) please give us chance to rectify this because they are the most annoying response ever, I'd much rather you rectify your issues before another guest is extremely disappointed like we are!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You're significantly disappointed, and we can understand why. An inoperable AC makes relaxing and sleeping almost impossible, and it causes me more discomfort than anything else other than a lack of cleanliness. So I am both personally and professionally discouraged to hear we provided you with both service failures, and we further compounded the cleanliness issues with almost a lack of understanding that the areas you pointed out were indeed dirty. That's the part that is the most disgusting. You've cited almost an entire experience that fell short of coming close to meeting basic expectations. You don't deserve the disappointment, the lack of value, or a stock answer. You deserve an apology. You deserve a great vacation. We owe that to you and our future guests, and we appreciate you taking the time to let us know we need to work harder to achieve both. Your comments are taken to heart, and we won't let you down again.

"Convenient location but noisy AC unit that didn't work"

3
Culture38751252433, Seattle, Washington 20/05/2019

Stayed here for a Grand Canyon visit. Room was clean except for the musty, stuffy odor. Thermostat was set to 65 degrees F, but the room felt like it was mid-70s and the AC unit was very noisy, causing me to lose significant sleep.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. I can completely understand how significant of an impact the inoperable AC had on your stay. Couple this with a musty, stuffy odor to achieve an overall uncomfortable stay. This is not the quality service we strive to provide, and we apologize for the inconvenience and disappointment we put your through. We can and will do better, and we hope we will have another chance in the future to provide you with better care.

"Great Grand Canyon Stay"

5
Claudia1501, Tucson, Arizona 17/05/2019

The Squire Inn was clean, comfortable, and friendly. The location was super convenient to the Grand Canyon whether you have your own car or use the free shuttle that picks up right in front of the hotel. The staff was extremely accommodating and helpful. We will use this hotel again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate your recommendation and look forward to welcoming you back again.

"Best Western Squire Inn"

5
User 17/05/2019

My girlfriends and I spent 3 nights at the Squire Inn in early May 2019. We thoroughly enjoyed our stay. The front desk staff were always cheerful and accommodating. The rooms were spacious and we particularly liked the extra sink/counter space outside the bathroom. The bathroom also included a sink and large counter. The chamber staff were thorough and proficient. We enjoyed our dining experience in the casual dining room they have on the premise. A full breakfast at $6.99 was fabulous. They also had a fine dining area and pub which we did not experience. Great place to stay while we experienced the awe of the Grand Canyon!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and reviewing our hotel. We appreciate you! You mentioned our rooms are accommodating and spacious; you must have had plenty of room to relax! You've also noted we have great amenities and a friendly team. Your feedback is so helpful as others are planning their special trip to the canyon. It's great to know you can reflect fondly on your special visit! We hope you will come back and stay with us again!

"Ideal location"

5
Peter T, Newton Abbot, England, United Kingdom 16/05/2019

Perfectly placed for visiting the Grand Canyon , this comfortable hotel is in the little town of Tusayan . Literally two minutes from the airport for sightseeing flights , and the efficient shuttle bus service into the national park stops right outside so you can be at the Canyon in fifteen minutes with no car parking to worry about . The main dining room gave us two of the best meals of our recent road trip , with old fashioned waiters who obviously take a great pride in their work . The filet mignon I had was superb !

"A cut above many BW's for dining"

4
highhousefarm, Halifax, United Kingdom 15/05/2019

The hotel consists of a central building housing the main facilities with several satellite room blocks. The rooms are large and decent quality. The corridors however are dark from being poorly lit with bare brick walls and rather tired dark carpets. The restaurant however was unusually good for a BW hotel. We ate here on both nights and all four of our party were very happy indeed with everything we had. The elk tenderloin stood out - perfectly cooked medium rare, tender and tasty. The prime rib was also excellent. All the staff were friendly and helpful. All in all, a good stay for visiting the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know how the hallways are being perceived. While some of our guests may enjoy the ambiance, others can find it to be poorly lit as you mentioned. We will look into your comments further. We also appreciate you sharing such a rave review about our Coronado Room. We are glad you enjoyed your stay, and we look forward to seeing you again.

"Very nice hotel, with some really fun extras"

5
4Bug-a-Boos, Oregon 15/05/2019

We founds the staff at the Best Western Premier Grand Canyon Squire Inn to be very helpful, with quick, easy check in and check out. Nice, clean over sized room. Great location. On sight dinning, video game room, bowling, indoor and outdoor pools. Excellent concierge, so helpful! Nice little gift shop. No free breakfast but a couple of different options for breakfast to purchase. Plenty of things to do in the evening after a day at the Grand Canyon. Great for families with kids and teens.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again! We appreciate you and look forward to welcoming you back again.

"excellent"

5
User 13/05/2019

the staff was very friendly and enjoyed serving us. Overall review is excellent. clean, looked good well groomed. I don't have much more to say, but this link will not let me get out. ugh. Still not enough words, so here I am typing meaningless words.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you taking the time to provide us with this additional feedback, and we apologize for the technical glitch! We look forward to your next visit.

" Very nice"

5
User 09/05/2019

I don't normally rate Best Western as a nice place, but this one is an exception. The rooms are new and modern. There are two restaurants, one with a buffet and a second with table service. We had a light meal at the table service location and the service was great. Check in and out was efficient. The room was prepaid and I was surprised with a $15 hold necessary for my charge card.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are working hard as a Brand to lead the industry in providing superior care, and we are happy to hear from you that we are on the right track! We apologize about the surprise hold on your credit card; we offer services you can charge to your room, and we use the authorization to open your account with unused portions being released upon departure. This convenience should have been better communicated to you. Still, overall you enjoyed your stay and we hope you will come back and see us again soon.

"Great location to visit the South Rim"

4
sanybel1013, Saint Louis, Missouri 08/05/2019

We were very pleased with our short stay at the Best Western Premier Grand Canyon Squire Inn. We got a deluxe room in the 7000 building which is apparently a newer building. The bathroom was huge, the only drawback was the arrangement of the shower. It only had a half glass wall and the shower head pointed towards the open side resulting in water on the floor, just made sure to keep the bathmat there to avoid slipping when you step out. The 2 queen beds were very comfortable and there was a huge TV. There is a game room in the main building it has all kinds of video games, air hockey and a small bowling alley. In addition, there is a small bar across from the game room. We were only there for 2 nights but there was a nice pool and a workout room. Guest laundry rooms on most floors were very convenient after a day of hiking in the Grand Canyon. The best part was the location, we took advice from other reviews and left early to go to the canyon, we arrived at the gate around 9:30 a.m. and there was no line and we found a parking spot with no problem. Later in the day we wanted to run back to the hotel to grab a few things and go back for sunset in the canyon, round trip took maybe 25 minutes. There were 2 main restaurants at the hotel, the dinner buffet was only ok, expensive for what they have but your options are limited in Tusayan. Breakfast was definitely better than the dinner buffet. We would definitely stay there again on any return visits.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you taking the time to let us and future visitors know all the things you enjoyed about your visit. Our 7000 building is our newest addition, and you've offered great feedback about the shower door. Being able to relax and unwind after hiking in The Grand Canyon is so important, and you were able to do just that as a result of our products and services. We invite you to return soon so you can stay a little longer and enjoy even more of what we have to offer.

"Nice looking hotel"

4
User 07/05/2019

This one was my favourite best western but not so perfect, the water was so small that i think it was a joke i could not fit on, by the way the location is pretty nice and you can find anything in tusayan

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are happy to be one of your favorites, and we will continue to work hard to stay that way! We hope you will come back and see us again soon!

"Nice amenities, rooms need a little work"

3
Mconners01, Coquitlam, Canada 07/05/2019

The hotel overall is nice. we were in the economy rooms out back which are bit dated and not updated yet. Amenties, pool, hot tubs, outside area's all very nice and new. Good location for visiting the Grand Canyon. Rooms were clean but dated that's all.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know how much you enjoyed your stay. We plan on refreshing some of the spaces you referred to in the coming year, and we hope you will have another chance to visit with us again to see what we have improved.

"Great location"

5
Alicia C, Mason, Tennessee 07/05/2019

We had a good stay at the BW Premier. We were fortunate to have a deluxe room in the newest building. It was clean and spacious with comfortable bedding. The hotel has many amenities and restaurants. We only had dinner in the pub one night. The food was lack luster and we had several hiccups but the staff went above & beyond to make it right. The best thing about this hotel is the location. There is a shuttle stop right outside with easy access to Grand Canyon National Park.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our convenience and the modern design of the 7000 building was just right for you! We appreciate you recognizing the effort we took to make your stay more enjoyable in our Squire Pub. We value your comments, and we look forward to your next visit. Thank you again for such a great review.

"Large, sprawling, "resort" hotel"

4
David A, Leeds, United Kingdom 03/05/2019

The hotel is outside the park in a township/big village of Tusayan, which it was just a strip of restaurants, motels, service stations etc; all catering to the needs of the visitors to the south side of the Grand Canyon. “The Best Western Squire” is very large and styles itself as a resort hotel. In the central block are all the public rooms, swimming pools and other facilities together with bedrooms whilst scattered around are smaller units, like motel blocks. Our room was in one of these satellites, where you could park virtually outside your door. The hotel iself, our bedroom and the staff encountered were all fine and so provided a good base, in an uninspiring place, for driving to and from the park entrance. We opted for their set price, limited choice breakfast menu in the dining room on the ground floor for both our two days there, eschewing the relatively expensive buffet on the first floor restaurant. This was good and served by pleasant staff.

"Excellent option for a stay at the Grand Canyon"

5
plm-mahwah, Mahwah, New Jersey 02/05/2019

Definitely recommend this hotel for an overnight trip to the GC. We stayed in the newest building on the property and the rooms were clean and spacious. There was an extra sink/kitchenette area so we could all get ready without tripping over each other. There were also lots of places to eat and drink and things to do at the hotel. We ate in the main dining room and had a delicious dinner with drinks and dessert. Highly recommend.

"Good facility, but not good receptionist."

3
User 01/05/2019

The interior and all the facilities are more than average and more than what we had expected. We were very happy about the hotel up until we tried to check out. The receptionist refused to give me copy of receipt “because the booking was made by third party.” I didn't understand what she said as I booked the room through BW app. Due to the time constraint, we had no choice but to leave the hotel without obtaining the receipt. This event changed and worsen our impression on the hotel.

"Stay elsewhere!"

1
User 30/04/2019

Checked in after hiking out of Grand Canyon, went for dinner, returned very tired. Upon turning back the sheets saw the bed had been made up with dirty sheets (used kleenex even still in the bed) - DISGUSTING). Management apparently unconcerned; sent up the night porter to remedy the problem; he arrived without fresh linens as front desk didn't bother to clarify the problem. He did go get fresh linens and my husband helped him remake the bed. No attempt was made to provide any redress whatever (when I checked out it was clear no record had been made of the issue, nor had housekeeping been informed until I advised them. WAIT THERE'S MORE! Left clothing in the room upon early check out, which housekeeping immediately brought to front desk. No one bothered to call me (at which point we could have easily returned to pick it up). Noticed missing clothing after driving 4 hours home. Now hotel wants me to pay $24.25 to get it back. Manager can't be bothered to return my phone call. What else? Tub is so difficult to get into that I'd call it dangerous. Bed comfortable; rooms large. But given lousy management and a nearly $300 price tag for a room in April, this is hotel is very poor choice

"A Solid Very Good"

4
User 29/04/2019

This hotel is a large sprawling resort around two pools and a fitness centre. The room are large, the desk staff not particularly welcoming and the restaurants very good. The Canyon Room has an unmarked special of 2 eggs, sausage or bacon break and coffee for $6.99. The main dining room (Cordonado) is high end and excellent . Free parking and high speed wifi.

"Expensive but great option to stay close to Grand Canyon NP"

4
robert4travel, Yonkers, New York 26/04/2019

Let me get this out of the way: this hotel is expensive to stay and to eat there (breakfast is not included). You clearly pay for the location of this hotel, which is only 10 minutes from the Grand Canyon national park visitor center. (We stayed in a Best Western hotel at Bryce Canyon for 2 nights for the same price as one night here!) Having said that, the hotel is really nice and the location cannot be beat. We were located in the newest building (#7) and the room was big for us, a family of 4. Everything was immaculately clean, beds were wider than your average queen bed and very comfortable, and the bathroom was good. Minor point to the shower: there was no door and the shower head could not be pointed away from the opening, so when we took a shower we needed to put a big towel down at the opening to prevent the bathroom from getting flooded a bit. We had breakfast at the a-la-carte place (Canyon room I believe), and the cooked to order breakfast was nice, but expensive. Service was good. The hotel has an indoor and outdoor pool, and has a shuttle bus stop right outside that takes you to the national park's visitor center. Very convenient. So if you need a good, clean and comfortable place to stay near the Grand Canyon NP, then this is a very good option. Tip: to save some money, consider arriving here mid-afternoon, do some viewpoint sightseeing at the park, then stay one night at this hotel. The next day, check out, spend most of the day at the park, then drive 4-5 hours to your next destination (like Las Vegas). That way you only pay for one night. We did just that and it worked out great for us.

"Good location and friendly staff"

5
M2925JRmartinn, Stockholm, Sweden 26/04/2019

Great place to stay in order to see a lot of Grand Canyon. We arrived late afternoon from Vegas and the staff was very nice and helpful in explaining what to visit for the best views at that time. Although I am sure they get the same questions all the time they took a real interest in helping us get a great experience. We checked out early to see the sunrise (almost) and there were no lines to the park although it was during the Eastern weekend. Clean and tidy.

"Room in the newest building #7"

5
eileeno607, Rescue, California 22/04/2019

This was a booking made just days before our trip the the Grand Canyon. Selection was made based on price and location. We had recently returned from a trip to Israel, where we stayed in fabulous, modern hotels. I was pleased to see that the new room (701) was as elegant and well-equipped as our rooms in Israel. Our stay was for two nights and it was a great room to relax in after seeing the Grand Canyon. The room had two queen beds with plenty of space. The bathroom was luxurious and the kitchenette was a plus. The free shuttle into the park stops on the street in front of the Best Western, very convenient. We had dinner at the buffet and breakfast on the second floor buffet. Both had ample food selections; excellent soup and Filipino chicken.The $18 for dinner was reasonable in that the food was better than a typical buffet and the convenience of not having to find a place to eat saved time and driving somewhere else. Too bad the ice cream machine wasn't working, but there was plenty of dessert available. Waffle machines and made-to-order omelets at breakfast, with plenty of fruit. Steam table scrambled eggs were cold, should have picked them up after making the waffle. We ate at one other restaurant in town, which cost a lot more for dinner. Ice machine in building 7 wasn't working, but there are others close by. Was really nice to stay here and leave the car parked the whole stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. How exciting to return from Israel to visit The Grand Canyon. We are thrilled to be part of your journey, and we are so happy to hear your expectations were exceeded. You've mentioned amenities and features that are favorites for our guests, such as our restaurants and shuttle stop. We appreciate you letting us know what you liked. We hope you will come back and see us again soon when you next visit The Grand Canyon!

"Disappointed in this Best Western"

3
Chief90Dyess, Abilene, Texas 22/04/2019

The hotel is nice, the staff were pleasant, the room was nicely laid out. That is where everything ended. I don't mind paying a little more for convenience but this hotel did not live up to the cost. After a long day of sight seeing, we both wanted a drink, no ice bucket, had to chase down the staff to get one. Our next shock was the price of their Dinner Buffet, $18.00 for that meal, outrageous, loads of people walked in saw what was offered for $18.00 and left. Got back to the room to settle down for the evening and get ready for the next day, no cream and sugar for the coffee, had to to back to the main desk. Of course it didn't matter, the coffee maker was broken and the staff knew it because the cord was all taped up. This is when I found out that the room clock did not work, seems nothing in this hotel works. We found a soiled blanket in the closet. With this price, most hotel serve a continental breakfast, not here. Breakfast buffet cost $15.00 a person. Then on our last day, the lobby coffee dispenser was broken. Left disappointed and not impressed with this stay. Think next time I will stay in Williams.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you recognizing that we were pleasant and our layout was to your liking; your other comments are a wake-up call for us as we can not continue to operate in this way at this price if we are to maintain your trust in our hotel. Guests are aware of our rates and the rates of the area, and they agree to invest because they know six million other guests are looking to visit The Grand Canyon this year, but you deserve to have basic expectations met when you stay with us. You should have standard amenities provided in your room, everything should be in working order, blankets should be clean, and quality products should be offered at prices that reflect that quality. Your convenience and comfort were compromised, and we have some work to do in an effort to earn back your trust. We apologize for letting you down and hope you will reconsider staying with us. We believe we are better than what you experienced and we hope we will have another chance to show you.

"Great location to Grand Canyon south rim "

5
jennykN6262FA, New York City, New York 20/04/2019

We stayed at BWP only for one night after almost a full day visit to GCS. We arrived from Las Vegas at 2p checked in quickly and headed out to the park. The hotel is very clean and well kept. The staff very pleasant. Our room was very clean and comfortable. The location is great, 10 min drive to GCS entrance, near restaurants and general store. We missed breakfast buffet so had a sit down breakfast which was very good.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You had quite a drive to get to us from Las Vegas, although it goes by so fast with such beautiful views along the way. It's a relief after that drive to walk into a clean and comfortable hotel and to be greeted by smiling faces who are happy to hear about your journey and help you to make the most of your visit. We look forward to being part of your next visit, and we wish you safe travels until we meet again.

"Worst place I have ever stayed"

1
User 17/04/2019

I can't describe how disappointing and disgusting this place was. Rooms are miserable, carpets are smelly, furniture is dated. The minute you walk into the room, you would get depressed. Trust me if you have made a reservation, cancel it and find another place. I wish I could give them 0 star.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and taking the time to share your experience with us. It sounds like your stay had an extremely negative impact on how you feel about us. On behalf of our entire team, please accept our apologies for failing to meet or exceed your expectations. Our guests rate us in the top of all hotels in our area, and we are as surprised as you to hear about how uncomfortable your experience was. We hope you will reconsider staying with us and recommending us, and we invite you to return so we can have another chance to provide you with a more superior visit.

"Horrible shower design & shower head"

1
User 17/04/2019

We booked our 2 night stay, and were placed in the “7000” building. The room was fine until the first person went to take a shower after a day of hiking on the beautiful, but dusty trails of the Grand Canyon. The shower head could not be adjusted, and 75% of the water poured out onto the floor. Not only that, but the shower spurted water out so hard it felt like pins & needles. The pressure was NOT adjustable. Our son was crying it hurt so bad. We called to the front desk for towels to clean up the water, and let them know about the problem. The first person we spoke to seemed surprised, but when the engineer came to take a look he was aware of the problem. When we called again in the to speak with a manager we were told not only aware of the problem, but were “closing the room until the issue was fixed”. Based on our experience, I don't believe they will address the issue this season. We also heard the people upstairs walking and talking, and the pool was cloudy/filthy.Gross.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. The recollection you have of the shower design and shower head sound extremely unsettling and uncomfortable. After a long day on the trails, a hot shower is so relaxing, but your accounts are anything but relaxing! Water all over the floor, extra effort and attention to get it cleaned up, maintenance in your room, painful shower pressure, and an overall feeling that we know about the problem but that you don't trust us to resolve it. Seeking solace in the pool didn't help either as you observed it as cloudy and unkempt. I am so sorry you had to go through this. I want to assure you your comfort and satisfaction are important to us, and we will do everything possible to correct these situations so they do not happen to anyone else. We hope you will reconsider staying with us again. We wish you safe travels until then.

"Pleasant stay"

4
Checkque, United States 17/04/2019

Stayed here for 2 nights, great location and they have a game room that comes together with Bowling. Except the cell reception is terrible (actually in the whole area, so can't blame them), and their housekeeper knock on our door at 8 am when the do not disturb sign is on, everything is good with this hotel. There is not much restaurants in that area, so we spent 2 meals here, the food is pretty good too. We had a lot of fun at their game room. Will come back again if I am in the area next time.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know how convenient and enjoyable your stay was. You mentioned having trouble staying connected, and that can be true of this area for some providers. Upgrades have been made over the years to help us better serve our guests with regard to WIFI, and cell coverage has gotten a little better thanks to efforts local and national providers are taking to enhance connectivity in our remote area. As for the knock on the door in the early morning hours while you are on vacation, we apologize for the disruption and will work on respecting the DND sign when it is up! Thanks for letting us be part of your journey. We look forward to seeing you again.

"Family friendly"

4
PaulaH1687, Boston, Massachusetts 17/04/2019

Was very surprised at how nice the facility and rooms were. We had 4 rooms and everyone was very pleased. Great location with shuttle access to Canyon. The bartenders, concierge and maid service were awesome but rest of staff could have been more helpful and friendly. Still would recommend this as a great place to stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know everyone in your party enjoyed visiting with us! What a special place to spend time together the Grand Canyon is! We are happy to have been part of your memories. We appreciate your recommendation, and we will continue to strive to provide our guests with a great experience. We look forward to your next visit.

"Nice but Overpriced"

4
User 13/04/2019

I think Tusayan is just overall overpriced because of its proximity to the Grand Canyon. The hotel was fairly nice. Indoor and outdoor pools were great. Restaurants were overpriced but food was good enough. Very good service overall. The gift shop employee was very friendly, outstanding waitress in the pub, great housekeeping.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your feedback with us. While our area is in high demand year round by visitors from all over the world, and we are one of a handful of hotels with such a convenient location, we must ensure your experience is one of high-quality and comfort. We apologize we failed to exceed your expectations with regard to value. Our area will continue to work together to ensure our rates are competitive and fair. We hope you will come back to visit us again should you return to The Grand Canyon!

"Grand Canyon - Grand Stay"

5
cn91789, Sacramento, California 12/04/2019

Wonderful very large room with 2 queen beds. Much larger than normal, exceptional space between the end of the beds and the TV and desk and an additional dressing area with large counter and sink and mirror. Shuttle stop right at hotel.

"A Pleasant Surprise"

5
freetogoConnecticut, Connecticut 12/04/2019

Staying at this BW property has begun to change my image of the chain as a generally reliable, but not really "go to" choice while traveling. This one, maybe BW has a "premier" line, had a distinct upscale feel. The location is good. It is near the beginning of the cluster of hotels, restaurants, and stores along the road leading to the park entrance. So, if you are driving it is only a few minutes to the entrance. Or you can take a shuttle into the park from a stop right at the hotel. And since it is near the far end of the loop, you will be one of the first to get on, which is nice during crowded times. The upscale feel is marked by a spacious and well appointed lobby, sweeping staircase, and a two-floor rock and water feature. The staff also gives off a "premier" feel. Not only were the desk folks polite and helpful, all the staff we met in the halls, etc. had clearly been instructed to pleasantly greet all the guests. They also performed well when asked a question or for help. We had two small issues with our room (a clock misfunction and a slowly draining toilet). On the way to breakfast, we stopped by the desk to mention the problems, and both had been corrected by the time we got back. Our room, a deluxe king, was quite large and very well furnished. I especially liked the nicely upholstered easy chair and ottoman. The bathroom, like the rest of the room, was large and very clean. The only shadow on our stay was the tub/shower. The good part is that is was a soaking tub, maybe even big enough for two if they are thin and/or very friendly. The negative is that the tub was deeper than most and its rim was wider by far than most. That made it good if you wanted to sit oh the side or put your wine glass there while you soaked. But if you were stepping out of the tub after a shower, egress was tricky and a bit perilous for those of us who are not as spry as we once were. Helpful was that their was a sturdy safety bar, but that was offset a bit by the fact that the toilet was quite close to the tub, thereby limiting where you can step out. Unlike many hotels, there is no free breakfast. We went to a pay breakfast buffet at one of the venue's several restaurants. My companion thought it very good, I thought it OK.

"Close to Grand Canyon"

4
User 11/04/2019

This is a large hotel with several separate buildings. It is usually possible to park close to your room. The room was very nice with microwave and refrigerator. My only criticism is that the thermostat on the wall didn't seem to do anything. We had it up to 78 and were still cold. Breakfast was included with our package and the breakfast was excellent. We ate dinner at the buffet restaurant in the hotel and it seemed a bit overpriced but I suppose bargains are not to be expected near the Grand Canyon. They have an excellent fitness center which is open 24 hours. Staff were pleasant and professional. It is a very short distance from the hotel to the National Park and it is also possible to take a free shuttle bus from the hotel to the park.

"Full service hotel very convenient to Grand Canyon"

5
User 11/04/2019

Very nice hotel with lots of facilities - even a bowling alley. Nice pub, good food in both informal and the more formal restaurants. Very close to Grand Canyon: less than 15 minutes (might be longer if there is a line at the park entrance).

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so happy to hear you found everything you were looking for to make your stay a memorable one. It was a pleasure visiting with you, and we invite you to return again soon.

"Nice place, convenient location"

4
suzanne_baal, Waterloo, Canada 10/04/2019

We had a good stay. The room was big and very clean and nice. Staff were extremely friendly and helpful. The hotel was very full but it wasn't loud and besides the parking lot and occasional hallway encounter, it didn't feel crowded at all.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It's a great feeling when you find solitude and relaxation even when a location is full! We are happy to hear you found the enjoyment you were looking for. We look forward to your next visit and wish you safe travels until then.

"Will stay again"

5
wade9208, Pasadena, California 04/04/2019

Room was clean and spacious. Breakfast is fantastic given the location. The few front desk staff we encountered was courteous and helpful. We were slightly concerned at first about not being to stay within the Park but apparently it was a only a 10-min drive.

"Great Location and better price"

5
mjj3609, San Salvador, El Salvador 04/04/2019

Stayed here for visiting the Grand Canyon. The location is perfect, it is a block away from the super market and local restaurants, we had to drive since it was snowing, but it is all within walking distance. The hotel has bars, restaurants, great breakfast, bowling alley and all you need to get ready for visiting Grand Canyon and any other tours. It is really a great balance between location and price.

"Great place and service"

5
Companion56977309690, Somers, Montana 03/04/2019

This motel is first class. The staff is great and the food is wonderful. Perfect location close to the Grand Canyon and within walking distance of other restaurants and some shopping. Highly recommend it!!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate your recommendation, and we look forward to welcoming you back again.

"Close to Grand Canyon, family friendly"

4
MnMercers, Shakopee 01/04/2019

While the hotel needs some updating, we were comfortable throughout our stay. The kids enjoyed the indoor pool and the arcade room (small, but had nice pool tables). Staff at the Squire Pub were very friendly and personable (we ate there twice). Breakfast was pricey but decent. Had some issues with laundry facilities but the front desk staff was helpful in giving me a refund. We also decided to leave a day early as our plans changed, and the staff was very accommodating with our change. WiFi had lots of issues - we would connect and then get booted off within minutes. Overall, we appreciated the location to the park and the nice staff.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Keeping the family entertained and delighted makes vacation a more memorable experience, and we are happy to hear we were able to provide you with a family friendly stay! Staying connected is important, both with and without WIFI, and we apologize we weren't able to keep you as connected with regard to WIFI. We've made recent upgrades, and we are surprised to hear you were unable to connect. We have a great IT Team on site, and we will continue to monitor the reliability of this important amenity. We hope you will come back and see us again soon!

"Comfortable spot and delicious breakfast!"

4
User 01/04/2019

We truly enjoyed our stay at this hotel while visiting the Grand Canyon. We appreciated the very welcoming staff throughout the resort. Felix, who welcomed us at the Front Desk was well informed about area attractions. It was great to start our day of exploring the canyon with a tasty $6,99 special breakfast with a choice of fluffy blueberry pancakes or eggs with home fries and bacon or sausage. Spacious quiet rooms are equipped with microwave, refrigerator, TV and Keurig coffeepot.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you recognizing the service Felix provided. He is so knowledgeable about the area, and we are happy he was able to share his recommendations with you! We are happy to hear you were able to start your day with a great breakfast at a great value while reflecting positively on a relaxing stay. We look forward to your next visit!

"Great choice for Grand Canyon"

4
t42, Toronto 28/03/2019

Pleased with our three night stay. We had a huge room and bath, lots of parking near our room, clean, very attractive lobby and atrium, close to airport, IMAX, restaurants, shuttle. Friendly and helpful staff. Did not like the breakfast buffet. For what was offered, it would be complimentary at most hotels of this level, not $13. However, we found most of the restaurants in this area expensive for what you got. Would also appreciate more electrical outlets in the room.

"Better than expected!"

5
Amy S, West Palm Beach, Florida 28/03/2019

Gorgeous hotel with a great location right near the Grand Canyon. The staff were all extremely friendly. Hotel was clean. There were many amenities, loved the fitness center and indoor/outdoor heated pools! Our room was a gorgeous spacious suite beautifully decorated. The buffet breakfast was delicious and the coffee was fresh and hot! Plenty of things for the kids including a game room and bowling alley. I was more than pleased. The pictures do not do this hotel justice.

"Not great value for the money"

3
Bronzchica, Baltimore, MD 28/03/2019

I stayed here for 2 nights in March 2019 because I couldn't get a reservation at any of the park lodges. The location was good, easy to find and very easy to get into the Grand Canyon. I checked TripAdvisor first and learned there was a building with renovated rooms so I requested that with my reservation and advanced check-in. I was given a very outdated room, next to an elevator, which I specifically requested to be away from. The "secured door" to get into the 3000 building was broken the entire time I was there and anyone can just walk into the building. Kids are yelling in the hallways at night, not restful after a day of hiking. Water pressure in shower is almost nonexistent. For the price, I didn't feel this was a good value for the money and I would stay elsewhere next time. We ate

"Front desk can't do their job"

1
User 27/03/2019

Booked through 2nd party website and wanted to change date. Was told by Best western that was fine only to find out my reservations were never canceled (and have email to prove it)and was shown as a no show therefore lost out on my money because of it.

"Outstanding"

5
NeeNee37377, Phoenix, Arizona 26/03/2019

We stayed at the best Western Premier Squire Inn while visiting the Grand Canyon and our son, who was training at the Albright Center. This hotel was extremely accommodating. The room was large, clean and very comfortable. Several of the areas are newly renovated. It is a short walk to an indoor pool with a hot tub. There are three restaurants on premises – including a wonderful steakhouse. The breakfast buffet upstairs is fabulous and very reasonable for what is available – including an omelette station and an area to make pancakes or waffles. I have to comment that Don Smith, One of the managers, is one of the nicest individuals we have ever met. He is kind, engaging, and so guest oriented that I cannot even imagine what this place would be like without him. We ran into him at lots of locations throughout the hotel all weekend long. He was welcoming and Always greeted us with a warm smile. Michael is another gentleman who works in the restaurants who got to know us and was always very friendly. I highly recommend this hotel – and I know we will definitely be back!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such outstanding feedback with us. The Albright Center is a wonderful training facility, and you must be very proud of your son. We are conveniently located to the Albright Center area, and it must have been beneficial for you to be close to the canyon and your son while staying with us because you were able to make the most of your time. While with us, you were able to enjoy all the hotel had to offer, and this must have allowed you to relax during your downtime. You mentioned what you liked most about our hotel, espcially your interactions with Don. Thank you again for sharing such lovely feedback and letting us be part of your journey. We hope to see you again soon.

"2019 February South Rim Visit"

4
User 21/03/2019

The hotel is just a short drive to the South Rim. Great location. Rooms were neat and clean. The breakfast buffet was a little pricey for me so chose to go outside. We ate in the bar downstairs. Food and service were fine. I would choose this hotel again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know you liked our products and services. We appreciate your business and look forward to seeing you again on your next visit.

"Good service, great location"

4
carmodyjm, Minneapolis, Minnesota 20/03/2019

We went in February. It was a nice quiet time of the year to go. We had a dog and they had special rooms with outdoor access just for four legged friends. Room amenities were nice, hotel was extra fancy for a BW. We would stay there again for sure.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are so happy we were the perfect location for you and your four legged friends! We appreciate you letting us know you enjoyed your stay, and we look forward to seeing you again.

"Great for Families and Pets"

5
LisaE2930, Las Vegas, Nevada 20/03/2019

The rooms were nice and clean. The pet friendly rooms are very nice and well kept up. Very close to the Grand Canyon entrance. The amenities include a bowling alley and arcade. The kids loved the rooms. I would recommend staying here especially if you have a pet. deposit was only $20

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We love hearing how much your kids liked their visit. It's important for families to book a trip they feel their children will also enjoy. It really makes a difference. We appreciate you letting us be part of your family's memories. We look forward to seeing you again.

"Nice Property - Decent Value"

4
jferrazzo, Mahtomedi, Minnesota 20/03/2019

The Best Western Premier GC Squire Inn was clean and its proximity to the GC national park is what sold us on staying there. Staff was friendly and attentive. I would stay there again, price was a little more expensive based on the ammenties that are provided, but like I said the proximity to the GC was convienient, so its location, location, location.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Our location is so amazing, not just because of our proximity to the entrance to the Grand Canyon National Park, but because of our quaint town and National Forest. Trees like juniper, ponderosa pine, pinon pine, and wildlife like our elk are all features that make our outdoor space as memorable as the indoor space. We are happy you were able to enjoy your visit, and we look forward to seeing you again.

"Grand Canyon Visit"

4
Mike M, Calgary, Canada 19/03/2019

Great location. Right in Tusayan; close to stores/restaurants. Short 5 min. drive to Grand Canyon National Park. Great amenities; Large, clean, updated gym. Outdoor Pool and hot tub are really nice as well as indoor hot tub and pool. Complimentary coffee in the lobby as well as a flavored water machine.(good for filling up bottles before a hike) Concierge was very informative and helpful with hiking info. Rooms were large and roomy. Bowling alley and arcade on site. I would highly recommend staying here if visiting the GC.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback with us. Your recommendation means so much to us. We appreciate you letting us know you enjoyed all of our products and services. We look forward to your next visit.

"Close hotel to Grand Canyon South Rim"

5
angelica9, NJ 14/03/2019

We had a double queen room in the 7000 building. Room was very spacious with a large bathroom. Very clean. The entire staff at hotel were very accomodating and friendly. Loved the location since it was 1 mile to the Grand Canyon entrance. There was an indoor & outdoor pool, hot tub, large game room and even a bowling alley!! Do yourself a favor and buy water, snacks and basics at the Safeway in Williams before heading out to this area. Everything is super expensive. I saw a small case of water at local market for $24. We picked up our salads and some meals up at the local Wendy's. The hotel offeres free coffee and tea in your room and the front desk. Highly recommend this Best Western, it's probalby one of the nicest hotels in the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax! You've also noted our cleanliness, convenience, and friendliness all while enjoying ample amenities on property. We are glad you enjoyed your stay! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you again for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Great all around!"

5
ruffles1, Cambridge, Mass 14/03/2019

Check-in was fast and efficient. All staff that we encountered were extremely friendly. The hotel was sparkling clean. The concierge was amply available and always had a smile. My husband and I were looking for a clean hotel conveniently located near the Grand Canyon, and the Squire Inn fit the bill in more ways than one. Everything about the hotel suited our needs. We did not eat at the breakfast buffet because we thought that the price was a bit high, but then we went to McDonald's across the street and got breakfast, and it was extremely expensive - $15 for an Egg McMuffin, hashbrown and two coffees - so I would not dissuade travelers from eating at the breakfast buffet. One thing that you have to accept when traveling near the GC is that EVERYTHING is expensive. I would recommend bringing trail mix and snacks into the park if you want to save money on food. The food in the Coronado Room was excellent, and the bartender Peter was awesome! We visited Peter and ate in the CR 3 of our 5 nights at the hotel. The service that he provided was top-notch, and he is extremely personable. He adds to the personality of the hotel. He makes the drinks that you want not some fancy hotel version of your favorite cocktail. He takes the time to engage the guests to inquire about their tastes and preferences. Peter really made our stay a pleasure. We really wanted not to be disturbed and hung the "Do Not Disturb" sign on our door for the entire time we were there, and the housekeeping staff left us a card that they would like to honor our request, but if we needed anything at all to contact the front desk. We were confident that the manager had a good handle on everything as he was present and working in the restaurant and helping out downstairs in the pub. It was a great stay, and we would highly recommend the BW Premier GC Squire Inn.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. You found our accommodations to be clean, our service friendly and efficient, and our products and services fit your needs. When you are on vacation, you hope your expectations will be exceeded. It's what you deserve! We strive to lead the industry in providing superior care, and you have let us know we are on the right track. Thank you also for offering great suggestions about the local area and how other guests can maximize time and money. We appreciate you and look forward to welcoming you back again.

"Large and clean"

4
Jim N, Rockford, Illinois 14/03/2019

Spacious rooms and a large campus. Both indoor and outdoor pools and hot tubs. Pub food was satisfactory. Had a large crowd because of a snow storm. Probably quieter on a normal day. Good beer selection.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. What a special time to be at The Grand Canyon. The snow makes the images so stunning, and it really is rare to see the canyon during the snow. We appreciate you letting us know what you enjoyed and we look forward to seeing you again!

"Great Pick In Tusayan "

5
emdpetey, Shelton, Connecticut 14/03/2019

Stayed here for one night using my free room rewards certificate. Placed in the 7000 building which appeared brand new. Room was large, clean, and very comfortable. The only suggestion I have is to pick a room away from the outside pool and hot tub as people were being loud until 10pm. Would stay again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and being a rewards member! We appreciate your thoughtful review of our hotel. Pointing out we offer both modern and rustic rooms helps educate travelers in choosing a room that best fits their needs. We are working hard in our pursuit of leading the industry in superior care, and to that end we must ensure all of our guests are able to enjoy their stay. Noise can play a factor in your ability to relax, and we apologize for the disruption. Thank you again for trusting us with your memories. We will look forward to your return visit.

"Great experience with Best Western"

5
User 13/03/2019

Outstanding customer service. very friendly staff. Everyone had smiles, and you could tell they enjoyed their job. Highly recommend this hotel. The location was close to the Grand Canyon, which is why we went. Just wished we could have stayed longer.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. A friendly staff and a convenient location make for a great experience, and we are happy to hear you enjoyed your stay. We wish you could have stayed longer, too! We look forward to welcoming you back and wish you pleasant travels until then.

"Great hotel, great location!"

5
mrsrabbi04, Tega Cay, South Carolina 06/03/2019

My husband and I stayed for three nights here a few weeks ago. This was our first time visiting the area and seeing the magnificent Grand Canyon. We highly recommend this hotel! Staff is wonderful and hotel is very clean! Steven at the front desk was very nice and helpful throughout our stay. We were upgraded to a master suite which was beautiful, comfortable, and spacious! It snowed while we were there so it was nice to have a cozy room to hang in! Rosalba and Luis were so sweet and competent at breakfast every morning, great service. Breakfast was delicious! Richard, the concierge, helped us plan out our canyon viewing. He was knowledgable and on point in knowing which roads were closed on which days due to the inclement weather. Seeing the canyon in the snow was beautiful! Van and his staff were fun and capable down at the lounge when we just needed a break. We would definitely stay here again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your testimonial of the service you received. Out team is thrilled to hear we exceeded your expectations! It sounds like you had a great stay, which is everything one could hope for while on such a special journey. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your review. We hope to see you again soon!

"Loved it"

5
manpohuj, Barcelona, Spain 05/03/2019

Great service, comfortable room, good choice of facilities. We loved everything, jacuzzi and pool are open even in winter season. The furniture is little outdated but I guess it's best western's feature. The only thing missing were bathrobes in the rooms.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve our decor and the amenities we offer. Great suggestion about the robes! We appreciate your business, and look forward to your return visit.

"Nice hotel friendly staff "

5
944ulrikef, Cape Coral, Florida 05/03/2019

We showed up pretty early but the front desk staff member Wade was wonderful and checked us in The hotel has numerous separate houses so I don't know the conditions of the older buildings but we got in the 7000 house and it was new and nice with double sinks walk in shower Coffeemaker fridge and microwave Comfortable beds We had buffet breakfast that had about everything with made to oder omelette Dinner was tasty too candy day much because we had salads that were fresh and tasty

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. When you arrive early and are accommodated with a friendly and accommodating staff, your stay is off to great start! Follow that with all the amenities and services you hope for, and your stay meets your expectations. You've given us a great review and let us know you enjoyed your stay, and we are so happy to hear it! Travel safely, and we hope to see you again soon!

"Average hotel"

3
User 05/03/2019

Stayed here one night to see the Grand canyon, it's a 10 minutes drive to the park that allows viewing from the south rim, so good location, Free hotel parking, rooms are clean and comfortable and quite spacious, check in was easy, however the foyer is freezing,due to sliding doors on both sides, the hotel need to change this,a large fire is lit but it's a waste of time, the dinner buffet was not available contrary to the website, the dinner prices for the restaurant were ridiculously overpriced, breakfast at$15 dollars each was not worth the money,we got pizza and chicken wings from downstairs which was very good, it's good for a night, but I prefer holiday inn for better value

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are happy to be part of your travels, and we know we have some work to do in order to exceed your expectations with regard to the level of comfort you experience with us and the value we provide. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care. We know we can be the home away from home you seek!

"Could not be more average"

3
Jere1, New York City, New York 04/03/2019

The location is fantastic, located just south of the south entrance to Grand Canyon National Park. The hotel is average. The rooms are spacious and fairly clean, but very dated. The indoor pool is in its own building and requires a trip outside (which in the winter is not something one wants to do) - that was actually really annoying, as we planned to use the pool but it was below freezing outside and we didn't want to go outside to use the indoor pool. The staff was fine, not rude, but not exactly friendly. You could do worse for a night or two, but meh, it's a bit pricey for what it is, location taken into account.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our guests love our convenient location, spacious rooms, and amenities. It sounds like we can benefit from updating our decor and finding ways to move our services from average to extraordinary. Your comments greatly assist us in better understanding what our guests are looking for. We appreciate you letting us know what you liked and how we can improve. We hope you will visit with us again!

"Excellent Hotel..it has a bowling alley!"

5
User 28/02/2019

Lodged here for 2 days while touring Grand Canyon NP. Front desk was very professional and accommodating. After traveling for 3 weeks their well equipped laundry room was appreciated. Room in the main building was large, clean and comfortable. 3 levels of restaurant, an arcade, pool tables, and a 4 lane bowling alley. The breakfast special of eggs, meat, toast and coffee for 6.99 was a good value.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You have cited the service and amenities our hotel is best know for! We appreciate your testimony that we are an excellent hotel, and we look forward to hosting you again in the future. Travel safely and we will see you soon!

"Stay at this resort!"

4
Patrick B, Escondido California, United States 27/02/2019

This is the 9th year that I have stayed at this resort. I come in the winter to hike the Canyon, this is a nice place to stay. They have excellent amenities, large areas to meet with my group. The staff are kind and responsive. We got a suite to meet in this time, it was very nice to have a large group in to chat with. The staff in the fine dining did not want to break down the bill for our table, this was repeated in the pub. The breakfast room did not have these same problems. The management told us this would not be an issue in the future

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us for the ninth year! We appreciate you sharing your return and your positive feedback. What a special year for you to be here considering the centennial! Each hike I am sure is so special, and the fact that you trust us to care for you during a strenuous and exciting adventure is something we do not take for granted. Sounds like it was another successful stay! I do apologize about the billing, however, and have made recommendations to reiterate the support for retraining to ensure this will not be an issue in the future. We will now look forward to your ten year anniversary and hope you will celebrate with us! Travel safely until we meet again.

"very poor service (theft gone un addressed)"

2
User 26/02/2019

I have stayed with my friends and family in Feb and liked the rooms. We have faced an incident of theft and reported to the front desk. The incident went un addressed & when I contact the hotel it seems to be going no where and I am being pointed to different people. I have lost valuable gifts from friends and disappointed with the service and pathetic accountability.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. This is not feedback we typically hear from our guests, and this matter needs to be addressed immediately. Your comments deserve personal attention as what you have detailed sounds highly sensitive. I hope you will reach out to me so I can field your concerns privately and formally to ensure you are being heard. Social Media affords us a certain degree of anonymity, and I can gather more from speaking with you directly if you will allow me to. I apologize for the delayed response you are receiving from the property and for what you are going through; you say the incident is going unaddressed and that you are also being pointed to different people. Let's work together to resolve the breakdown in communication. I can be reached at bcote@grancanyonsquire.com. I hope to hear from you.

"Stayed after aircraft incident (unplanned) - Lovely place to stay & would love to return in better circumstances"

5
David-Dibs-Bishop, Rochester, United Kingdom 26/02/2019

We ended up being put here last minute following an incident in September 2017. There were 20+ people on our tour and despite being deposited here with no idea we would be staying overnight as we were expecting to be back in Vegas the hotel did there best to welcome us and even supplied us with amenities like toothbrushes, toothpastes etc which helped. We had a buffet meal which was nice although the bar shut extremely early which was a shame. We were put in a very nice room so no complaints there. Bed was comfortable and the bathroom was very nice. We were told it was a newer part of the hotel and was very nice. We also had breakfast in the morning before leaving which was again was nice.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know our hotel provided you with comfortable and enjoyable accommodations. We appreciate you taking the time to reflect on your journey and provide us with your feedback. You business is important to us, and we look forward to your return visit under what I hope, too, will be better circumstances.

"Winter Visit"

4
Jody A, Homewood, Illinois 21/02/2019

Stayed at this property for two nights while on business. This facility is large. Encompasses several buildings. It has the feel of a larger resort. For a wintertime visit, the hotel was crowded. The room was comfortable, but not extravagant. The hotel was quiet and comfortable, despite doors that opened to the outside. The bed was very comfortable, and the WiFi worked well. There is a restaurant on property, as well as a bowling alley. When the hotel is full, parking does seem to be an issue. I would return.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our facility. You noted the hotel was crowded for a wintertime visit. You wouldn't expect our area necessarily to be so popular during the winter time, yet hiking and viewing the canyon in the winter draws still a large number of visitors! Further, this is a time of year when Hermit Road is open to vehicles; visitors enjoy being able to see this side of the park from their own vehicle at a leisurely pace. Year round activities abound at our property as you mentioned, and it sounds like you were able to enjoy your visit. We look forward to your return.

"Large facility near the Grand Canyon"

4
User 21/02/2019

Stayed for one night during a visit to Arizona. Clean and comfortable room. The staff are fantastic from check in to check out. Unusual to find a bowling alley in the lower level, which was a blast. The fitness facility is not in the main building.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Not as good as expected"

2
James K, Wilmington, Illinois 17/02/2019

This property is older than I expected, there were minor broken elements in the room. The service was good, but the property was in need of renovations and we were placed in an outbuilding. All the amenities ,such as they were, were housed in the main building. The entire area was very overpriced. If I could give any advice regarding visiting the grand canyon, it would be either stay directly in the Park and pay more , or stay in Valle or Williiams, pay a lot less and drive into the Park. The Best western was a disappointment for the price, Especially in the winter.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know about your stay. We understand we failed to meet your expectations with regard to our decor and value. We apologize for your disappointment. We do have renovations scheduled for the end of the year for our exterior buildings, and guests looking for a more modern experience in the meantime can request a room in the 7000 building. For authentic rustic charm, a favorite will always be the Main Building. The sunken garden tubs are the best, and there is of course as you mentioned the convenience of being located near the restaurants, shopping, bowling alley, and arcade. With over six million visitors annually, our small town sees a lot of excitement and stays busy nearly all year long. We are in constant demand, thus we do see prices different than you might be used to. Areas like Williams or Valle do have lodging available, and your recommendations help guests make the most out of their research. Again, we apologize for your disappointment, and hope you will consider staying with us again so we can have another chance to show you how unique and special your stay with us can be with us.

"Great hotel"

4
Lil872, Ottawa, Canada 14/02/2019

We had a great stay at this hotel. It was only for one night unfortunately, but it was great. We received a room upgrade to a junior suite which was wonderful. It was such a big room. we had a jetted tub which we took advantage of. It took forever to fill up, but it was great when we were finally able to get in. The only reason I give 4 stars is because the carpet is in need of a good cleaning or replacing. there was a lot of spots everywhere. The signage for the restaurants weren't very well marked. There was only 1 sign saying the upstairs buffet was closed for the season which was at the bottom of the stairs which we didn't see until we were leaving. Would have been better if they also had a sign at the hallway to the upstairs buffet also. We had breakfast in the downstairs buffet and it was great. We would stay there again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like you enjoyed the room and were able to relax, however we have some work to do with regard to the cleanliness of the carpet. We also need to consider the communication we provide as this could have helped reduce confusion and disappointment. We apologize for our oversights and appreciate you letting us know how we can improve. Your satisfaction is important to us, and we hope we will have another chance to provide you with the best experience possible. Please travel safely until your return.

"Large Hotel Property"

4
ColdCorona, Idaho 13/02/2019

Stayed here for two nights while shooting around the south ri of the Grand Canyon in December 2018. Property: The hotel is located on a very large property with several buildings. Keep this in mind when making a reservation as the main building houses all amenities and restaurants. Very large lobby area with shops and adjacent restaurants and bars. Free coffee and tea (when properly stocked). Parking is at a premium so you may have to walk some distance to the lobby for check-in. Also, outer buildings can be some distance from the main building so worth checking when you book. Room: I stayed in an upgraded room in the main building so was a bit larger. Furnishings included a desk, couch, nice flatscreen, king bed, coffee bar with sink, large bathroom and a small table with two chairs. Adequate electrical outlets for charging gear as long as you have a multiplug adapter. Restaurant/Bar: I ate two dinners in the bar area off the lobby and both were very good. An excellent bartender who provided very good service both nights. My only negative comments were that the lobby area was very cold due to the constant opening of the main doors as well as backdoors. There was no buffer area to block winds so it stayed quite cold. The coffee/tea area of the lobby was not replenished so was completely out of coffee at times. Also, my coffee making was not working but they did replace it when I called down to the front desk. Overall, it is good property and I would stay here again if I could not find accommodations in the park.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and reviewing our hotel. We appreciate you! You mentioned our property is spacious and you've given great feedback about where guests can find amenities and services. You've also noted we have several restaurants and amenities on property; we are glad you enjoyed them! Your comments are so helpful as others are planning their special trip to the canyon. Thank you again for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Comfortable and Cosy Stay for a Trip to the Grand Canyon"

4
Hashani87, Dubai, United Arab Emirates 13/02/2019

Booked 2 economy double rooms for closer access to the Grand Canyon. The location of the hotel is very convenient as it is a short 5 minutes drive from the South Rim entrance to the Grand Canyon National Park. Check in was easy and quick and parking is available for no extra charge at the premises. The rooms were very spacious, clean and comfortable. Beds were perfect and cosy. There are plenty of eateries surrounding the hotel if you want to venture out, ranging from McDonald's to restaurants offering steaks and mexican food. My whole family found this hotel to be the most comfortable stay during our trip to the USA. We wish we stayed 1 more night to make full use of the property's amenities.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and taking the time to review our property. You noted our convenient location, and you found our rooms to be spacious, clean and comfortable. Our location in Tusayan offers visitors a chance to venture out and enjoy the quaint and cozy experience of a small town. We are glad to hear you enjoyed your stay, and we hope you will come back and see us again.

"Nice hotel"

4
User 12/02/2019

The location of this hotel is very convenient very close to the entrance to the Grand Canyon park. It is conveniently located. All the resultants are near by. Check in the hotel easy and quick. This hotel is clean and comfortable. We ate breakfast in the buffet. The buffet had a variety of food - typical continental breakfast. The staff in the restaurant were very friendly.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!

"Quick stay to see the Grand Canyon"

5
Relax22207959098, Grand Junction, Colorado 12/02/2019

Best Western Premier was one of the best places I've stayed in the last 30 years. From the time of arrival till check out, the personnel were fantastic. Very clean and neat. Fit for romantic get away to family outing. Only problem I had...was staying only one night after being there...wish I could have stayed a few more nights. This will be THE PLACE I stay when we bring kids and grand kids to see the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your most kind review. What an honor for us to rank so highly among your fond memories! We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"Stayed here once again after many, many years and NOT disappointed"

5
linda8201, Scottsdale, Arizona 07/02/2019

I love this place! Regis and Chelsey at the front desk were so welcoming. Our suite was clean, quiet and furniture was very comfortable. Really liked having two sinks and a jacuzzi tub and it was a very nice way to celebrate my partners birthday. The little bar in the place is nice for getting a quick bite and a fancier restaurant on site for dinner. Breakfast here was also good and with good friendly service. No matter where we turned, we found friendly and smiling staff.....but hands down Regis is awesome! The arcade is fun to pass some time. Easy access to the canyon.

"the worst"

1
plankton742, Greenland, New Hampshire 07/02/2019

If this is Premier, I'd hate to see anything else. Toilet didn't flush, big crack in floor next to tub, coffee maker spit coffee and grounds all over the place. Checkout time was noon but the housekeeping started at 8am knocking on the door and kept at it until we left to get away from her. There was a ring of dust around both of the beds. Informed the desk of some of the problems. He said Corporate will give you extra rewards points!! Why did I want rewards points?? Fix the room!!

"Fantastic location"

5
traveltheworld461, Fort McMurray 04/02/2019

This hotel is clean, comfortable, and close to the South Rim entry point of the Grand Canyon. A shuttle bus conveniently stops right in front of the hotel. We bought park passes online and just hopped on the bus. Super easy. We ate breakfast in the buffet the first morning and in the restaurant the second morning. Both were good. The buffet had a variety of food - typical continental breakfast, but we did enjoy the restaurant food more. The staff in the restaurant were friendly and kind.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like you enjoyed the convenience of our location and the shuttle bus! We appreciate you letting us know you enjoyed dining with us, and we look forward to hosting you again soon!

"Great location but..."

3
Attis1, Oxford, United Kingdom 04/02/2019

We spent one night at this hotel. I always try to stay in a BW hotel when in the US as they are always great quality. This BW is supposed to be a Premier so I was quite excited to stay here. Location is great, just a stone throw away from the south rim entry. The hotel is a block of smaller buildings. The hotel looks great, it is very clean, the reception building is welcoming and has the restaurants and the bars in. There is a also a fireplace. Check in was easy and quick, staff was friendly. The main building is definitely a Premier. The rooms are in separate buildings. When it comes to the rooms it is more like a standard BW, definitely not a Premier. Not bad but nothing change to a standard BW hotel. Some of the lights did not work, the AC/heater was so loud I could not sleep until I unplugged it from the wall. Even if you switch off it will be back on in 5 minutes. There was really loud music playing by some other guests 5am, no one from the hotel seemed to care. The Arcade family fun area is 6 machines of which 1 is broken. There is no breakfast included however quite a few placed around to eat including the hotel restaurant. Cannot comment on that as went elsewhere Pool is OK, there is a whirlpool as well as a pool. It was great. I would use again and would recommend but it is just an OK experience, not a Premier.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about the hotel and how we can improve. We understand you were excited to stay at a Best Western Premier, and you felt some of our areas represented our brand better than others. After a renovation of those areas, we hope to better exceed your expectations. We apologize for letting you down with regard to the products and services that were not up to standard during your stay. We can do better. We hope you will come back and see us again so we may have another chance to provide you with superior care.

"Short visit to Grand Canyon"

4
Gary P, Bartlett, Tennessee 01/02/2019

This property was in excellent condition. It was close to the Park. A complimentary breakfast is not included however, so the price was a little high.Our room had a worn mattress which also detracted from the value.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We greatly appreciate your comments about breakfast as this is an opportunity for us to improve. First, allow me to apologize for failing to provide you with the amenities you would like to have included in the price. We know value is important, and we must find a way to better communicate about our rates that include breakfast. We do offer these rates, and we have failed in making that clear. For those who do not wish to have breakfast included, we hear that we should not charge for a service that is not being used by those guests. We must continue to strive to find a way to provide the value all of our guests are looking for, and we appreciate you letting us know how our decisions have impacted your stay. We also should take better care to note any mattresses that are not comfortable for our guests. You should be able to relax when you are with us, and a mattress that is not comfortable doesn't make that possible. We appreciate you letting us know what you liked and how we can improve, and we hope you will come back to see us again so we can have another chance to provide you with superior care.

"Really close to the South Rim of the Grand Canyon"

4
Ask_2020, Seattle, Washington 01/02/2019

Overall this was a great place to stay. I didn't want to spend much time in the building since I'd rather be at the Grand Canyon (5 minutes away) but it was a refreshing place to come back to and relax. I would consider staying here again if I had the chance.

"Great place to stay"

5
User 31/01/2019

We stayed here for one night on our vacation to the Grand Canyon. It was comfortable, clean, and relaxing. The room was very large and the bed was comfortable. The bathroom was well stocked and new inside. We also ate breakfast at the hotel restaurant which was very good.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing your feedback. It sounds like you enjoyed your stay, and we are so happy to hear about your experience. Please come back and see us again soon!

"Wonderful"

5
Judi S, Staten Island, NY 30/01/2019

This is a resort with multiple buildings and amenities. The location is perfect for the entrance to the south rim of the Grand Canyon. Our room was spacious, with a large bathroom. The main building is beautifully decorated and the staff is friendly. If you are visiting the Grand Canyon you will not be disappointed with this hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a wonderful review! Our guests tell us they love our amenities and spacious grounds as well as our convenient location. Our friendly staff looks forward to welcoming you back again soon.

"A wonderful find"

5
Patricia L, Aiken, South Carolina 25/01/2019

We stayed here in October. It was my first time staying in a Best Western and it was great. The staff were so courteous and helpful. We ate at the Canyon restaurant the first night and it was wonderful. On the second night we decided to try a local steakhouse and it was a disaster. We came back to the hotel and Mariah spoke to us and when we had described out experience she brought us down to the bar where we had a delicious pub meal of fish and chips at one third of the price of the Steakhouse and a million times better. The waitress, Ambria, could not have been more pleasant and courteous. When I go back I will be staying there and dining there

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"Very nice stay!"

4
JustMi, Washington,DC 25/01/2019

We spent a night at the Best Western and were quite impressed with the hotel- we didn't expect all the amenities. Check in could be better- the lady at the counter didn't provide any information about the hotel, hence our surprise when we walked around and discovered the pool, bars, restaurants, etc. I had also asked for either connecting rooms or at least close to each other. While the rooms were indeed chronologically next to each other, they were on different corridors. Staff at the breakfast restaurant was very nice and attentive, food was good and decent price. Overall a nice stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your comments help us understand where we need to focus, and we certainly can improve our attentiveness and service. We appreciate you letting us know what you liked about the hotel, and we apologize for the inconvenience we may have caused. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Last minute booking"

5
NY83Wanderlust, New York 25/01/2019

We opted to stay here during our road trip and booked last minute: night if our stay. Lobby was better than any best western I've ever visited. The front desk clerk during check in was nice and informative. The room was roomy and clean. Large parking area. Great location for our sunrise visit to Grand Canyon.

"Grand Canyon 1st visit"

5
Navigator13064577322, Los Angeles, California 23/01/2019

The front desk lady at check in was not very polite, but the guy at check out was very polite and all other staff I would ran into around the hotel were very nice, friendly and helpful. It snowed the night we stayed, my first time driving in snow and one of the guys gave me great tips on how to drive in the snow.The room was very cozy and clean, the bath tub very comfortable.

"Good location & kid friendly!"

4
User 22/01/2019

First time visiting the Grand Canyon National Park and booked a queen for a night. Honestly, it exceeded my expectations! This hotel it's in great location and kid friendly. It has an indoor pool, outdoor pool, bowling, and an arcade which we truly enjoyed especially traveling with kids except the outdoor pool since we visited in January and the weather was freezing. The furniture was a little dated but the room and the bathroom were pretty spacious. It had two sinks one in the bathroom and one in the room with a vanity space and a Keurig coffeemaker. It also had a cute waterfall in the bottom floor. We had a pleasant stay!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We greatly appreciate you letting us know we exceeded your expectations. Our guests enjoy our family-friendly arcade, and the waterfall is always a great photo opportunity! We hope to see you again on a future visit!

"Great hotel experience"

5
Ashlee M, Johnstown, Pennsylvania 17/01/2019

Easy check in. Clean room with all the accessories needed (I.e. fridge, microwave, blow dryer, coffee maker). Friendly staff. My dogs were allowed to stay too for only $20 extra. Dog area and dog rooms clean.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Easy check-in, clean and well-appointed room, and a friendly staff--sounds like all the makings for a great vacation! Please come back and see us again soon!

"nice indoor pool good location for the Canyon"

5
Carolyn D, Verona 16/01/2019

Off season, great rate. They have an indoor pool with lap lanes. Was a bit too cold for me but the kids played for over an hour. Close to the canyon. Room was clean. Only down side, breakfast buffet wasn't running due to the off season. We ordered off the menu, service was painfully slow. Food wasn't something I'd come back for. Otherwise nice place.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The temperatures have been so cold, but your family still had a wonderful time! I hope you were able to enjoy the beauty of the canyon while it was covered in snow. We appreciate you sharing with us what you liked about the hotel, and it sounds like we have some work to do with regard to our speed of service and food quality. I am so sorry the buffet was closed and that we failed to provide you with an alternative that exceeded your expectations. We will work hard to correct our service failures, and we hope you will come back to see us again.

"Super Nice Hotel"

5
sandireg, Carlsbad, California 16/01/2019

This our hotel had huge room, super comfortable Queen beds, Keurig coffee maker, sink inside bathroom and in the room and mini-fridge. Super clean and comfortable! Great for a family! The little town is really cute with lots of restaurants and a bowling alley. Only 10 min drive to GC gate! I would definitely stay here again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our hotel offers spacious, well-appointed rooms, and you found our comfort and convenience to be perfect for your family. We appreciate you recognizing our community of Tusayan, and we look forward to hosting you again on your next adventure our way!

"Excellent location, most comfortable bedding"

5
MarinaTogliatti, Chicago, Illinois 15/01/2019

This hotel is within a 15 min drive from the Grand Canyon. The hotel itself is a treat. We couldn't believe how big the rooms were and the bedding quality was quite a surprise. I even tried to find the towels for sale from the hotel because I am high maintenance when it comes to good quality but sadly we couldn't. This hotel is walking distance to the restaurants in town and we enjoyed the food in every one of them.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. You have let us know we are on the right track with regard to catering to our guests every need. Our guests enjoy our amenities and location, and we are glad to hear we exceeded your expectations. We would be happy to discuss the towels further if you would like to reach out to us at the hotel. Our Executive Housekeeper would be thrilled to assist you. We look forward to seeing you again soon.

"Grand Canyon"

4
Lovesthebeach527, Minnesota 13/01/2019

We stayed in early December for a visit to the Grand Canyon. We traveled as a family and stayed with another family. The convenience to the Grand Canyon is great! We were lucky to be able to get adjoining rooms with our friends. We put the kids in one room and the adults in the other. :) We loved having so many things to do right at the hotel. We used the arcade, bowling alley, and indoor pool. I'm sure the outdoor pool area is amazing when it is warmer! This hotel is a great option for families visiting the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our guests enjoy the convenience of adjoining rooms, and we encourage you to always let us know in advance about your requests so we can make arrangements as early as possible and do all we can to meet those requests! There is so much to see and do at the hotel, your family was able to enjoy a wide variety of activities. We appreciate you letting us know you enjoyed your stay, and we hope to see you again soon!

"Nice indoor pool but that's pretty much it"

2
3TravelMonkeys, Los Angeles, California 09/01/2019

We don't expect a lot from hospitality near national parks so naturally we didn't expect much from this one either despite the reviews AND we were right. we always seemingly travel through a time machine and land somewhere in the 80's or early 90's each time you enter these hotels by a national park. sad. Our Breakdown: Front Desk: 1 - we arrived on New Year's Eve and there was a winter storm with lots of snow. there was no "warm" welcome and/or friendly instructions or directions on what was happening that evening in their restaurants. not even a "happy new year" from any one of the staff members we encountered through our stay. on our checkout not even a "thank you", "safe travels"... Rooms: 2 - it gets a 2 for the size and sound insulation. otherwise the rooms are dated with no ample space for luggage/clothes. Food: 2 - they have 2 food options. a restaurant and a cafe/bar. food, taste wise is ok surprisingly but the environment, the options and the service is just terrible. the restaurant is over priced for what it is and the cafe/bar located in the basement doesn't really have many options. people we are living in 2019 now - how people eat nowadays is very different from the 80's and 90's... do you think it's time to revamp that menu and decor? Housekeeping: 1 - it was truly the weirdest housekeeping i ever saw in my years of travel. the first day they just came in made the beds and took the trash from the cans. they left all of our empty water bottles and dirty glasses in the room and no vacuum. the second day a bit better because the bathroom looked much cleaner and seemed like someone vacuumed but our dirty glasses and empty water bottles remained in our room... i don't know... Yes, they have an arcade and a bowling alley - really nice in theory but 2 of the 4/5 bowling lanes were out of order and so many of the games in the arcade had tech issues. The best thing they have going for them is their indoor pool. looks like a new build. despite the cold and the snow we ventured out to their outdoor hot pool. very nice!! this trip we traveled with our pets. we're really happy that they were pet friendly and main reason we booked with them but at least a water bowl for them in our room and/or some treats to welcome them would be a nice gesture.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. You've taken the time to detail your experience, and we appreciate your effort to let us know where we need to focus. The decor and atmosphere do have a more rustic feel in most areas of the property, and you cited it felt dated. We can understand there is a difference between what feels rustic and what feels dated; compared to our 7000 wing and our new indoor/outdoor pool and fitness facilities, the decor is different. Still, we must take your comments into consideration and apologize for failing to meet your expectations. We are projecting upgrades by year's end to begin. Our service on the other hand, cannot be open to interpretation. A warm greeting is the same in any industry and any language, personal touches like noting the holiday or welcoming your pet is so simple to do, and you did not receive that from us. You did not receive the housekeeping service you should have. Our bowling lanes being unavailable can not continue if our guests are to enjoy the amenity, and we need to work harder in these areas in an effort to exceed the expectations our guests have. Your satisfaction is important to us, and we will heed your words and do what's needed to make a your experience one that you can reflect upon more positively upon your next visit. Please accept our apologies once more. We hope you will give us another chance to provide you with superior care.

"Helpful staff"

5
User 06/01/2019

We arrived late on 12/23 and had an easy check-in experience. Room was large, as described and clean, beds were comfortable. The rollaway bed is extra charge and is a real mattress on a flat platform, not a fold up cot. Much more comfortable than expected. Staff was friendly. We utilized the indoor pool and hot tub and they were fine. The exercise facility next door looked excellent. I wondered from the photos if the outdoor pool was heated enough to use in cold weather but it is not. We had a health issue in our party and asked to shorten our reservation from four nights to two and the front desk personnel were helpful, we were able to shorten our reservation without penalty. The bowling alley and arcade were a hit with our 14 and 21 year old sons.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We are so happy to hear you enjoyed our products and services. Our team works hard to ensure your visit is full of wonderful memories, and it sounds like we were able to provide you and your family with a great stay. We hope you will visit with us again upon your return to The Grand Canyon!

"Book early for better prices."

4
elodys2015, Bellingham, Washington 06/01/2019

We booked this hotel several months before we went to the canyon and had much better prices than my mother who booked just before we went. The rooms in the main location are more updated. We were in a separate building that had a terrible fan on the heat that ran all night. The beds were not great and pillows just okay. The food in the bar is awful. All that being said, we were there to see the canyon, and the staff were awesome. It took 15 minutes each morning to get to the rim, and we paid around $100 bucks a night having booked way ahead of time.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. You noted a few areas for us to focus on, such as the fan on the heater, the comfort of the bedding, and the food in the bar. These experiences were disappointing, and we apologize. We can and will do better. Our friendly staff looks forward to having another chance to provide you with a superior stay, and we hope we will see you again soon.

"Perfectly located to visit Grand Canyon "

4
JuttaZ_12, Spring, Texas 06/01/2019

We stayed here two nights in January. The hotel is a bit outdated but well maintained and clean. The room was spacious and absolutely ok. Only the clock on the nightstand was peculiar. It lost power ever two to five hours and started to count again by 12 pm :-) We had breakfast at the hotel restaurant and were happy with the quality and the service.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about our hotel and how we can improve our decor. We apologize for any disappointment this may have caused, Our 7000 Wing has a more modern design while the rest of the hotel boast rustic charm. Further, we are planning renovations toward the end of 2019 for out 1000, 2000, and 3000 Buildings. The clock on the nightstand malfunctioning is a first, and we will take a look into it. Your satisfaction is important to us and we hope you will come back and see us again soon.

"Excellent value in perfect location to see Grand Canyon and Pet Friendly!"

5
4EricH, Camp Verde, Arizona 03/01/2019

We stayed for 2 nights and were impressed by the friendly staff, tasteful decor, cleanliness and the fact that they are actually welcoming of pets. The room was larger than most, tv was also larger. You couldn't find a more convenient place to stay to visit the Grand Canyon, without being right there.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for letting us be part of your trip to The Grand Canyon. We appreciate letting us know how impressed you were with our products and services. Your satisfaction is important to us, and we hope we will see you again on your future journeys.

"Nothing to Write Home About"

3
MutantMiscreant, Houston, Texas 02/01/2019

The Best Western Premiere Grand Canyon Squire Inn is a decent hotel located in Tusayan, Arizona, just a few miles south of the south entrance to the Grand Canyon National Park. It's about what you expect from a Best Western. The room was a decent size and was clean. Beyond that, it was a Best Western which means everything about the place seemed a bit dated, tired and worn. Hotel services were sub-par and the restaurants (other than the Coronado Room) were lousy. But for the convenient location, I would have preferred to stay elsewhere. But hotel rooms are not easy to get near the South Rim of the Grand Canyon. If you don't book your hotel room months in advance, you are going to have to take what you can get or else drive in from Flagstaff or Williams.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like we failed to exceed your expectations, and we should focus on updating our decor and the quality of our dining options. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"SUPPLY PROBLEMS; Disappointing, could have been great."

2
dlissaur, Randolph, New Jersey 01/01/2019

We just stayed at the BW Premier Grand Canyon Squire 12/24-27. Should have been a great stay. Lobby is very pretty, rooms nice. Location good just outside of the canyon park. Staff friendly (especially Jackie at the restaurant), but they have a supply management problem. We arrived Christmas eve, around 8:45p, starving. The restaurant closed at 9 and we talked our way in having just flown 8 hours and ordered immediately. We are vegetarians who eat fish, so we ordered halibut, salmon and Sea Bass. They were out of halibut and sea bass. Ok, everyone will have salmon. Was very good. We came at the end of the night, Christmas eve, ok. Next night, same deal, only salmon. Hmmm...ok, it's Christmas but they had an added menu on top of the original, but no fish options added to it. Salmon again it is... Third night, surely they have the menu restored...nope, only salmon again, and we were told the 3rd night that they change up the menu and probably those items weren't going to be offered anymore. (So tell us that the first night, so we can choose to eat elsewhere???). It should be noted that the salmon was very good, so it's not a chef issue, just a "how many nights in a row can we eat salmon" issue. We had planned to swim and chose the hotel in part because they had an indoor pool. BUT--to get to the pool, you have to go outside in the freezing 27F degree weather, to another building, and back again, when you are wet. Ummm, no thanks. Business center: My husband needed to print stuff for work, the printer was out of toner and had some other out of service message on it. Again, we chose the hotel for its biz ctr. The front desk was very nice, and let him email his document to them and printed it for him. Their black and white printer was also low on ink, so they reprinted on color at no charge. The person behind the desk seemed all too familiar with this problem. It clearly wasn't a Christmas week new problem. Onto the front desk area. There was a coffee station with a machine that dispensed coffee and hot water, there were hot cups, individually wrapped in plastic. There was also a machine that dispensed flavored water, carbonated or not, which was great. I decided to put some peach flavored water into a hot cup and fill the rest with hot water (I know, I'm weird, but it was yum). I looked for a lid. No lids. I asked the desk if they had lids. They told me no, the manager doesn't want to have lids there because on the floor above us was where breakfast was, where they sold coffee (actually it is a buffet that is $15 all inclusive, so it's not like you go there to buy a cup of coffee), and so they were not offering lids at the lobby coffee station, so as to encourage people to buy the coffee (by way of buying the full breakfast) upstairs. I couldn't believe they were so short-sighted. I informed them that this was not a budget hotel, it was a *BW Premiere* and they were nickel and dime'ing guests over a lid. I went up to the restaurant on the 3rd floor, asked for a lid, which they gave me, and came downstairs. I felt like a thief sneaking into a breakfast buffet I was eating at every day anyway. Another customer was getting coffee and was searching around for a lid. I explained there were none and that the only way to get one was to go up a floor and ask for one. She said, "forget it, I'm not going up a floor just for a lid." And so this continued with at least 5 other guests. I had to have a lid as I was going on a sight-seeing tour and needed it for the van. And it's not like withholding lids will make a customer say, "I can get free coffee here, but if I go up a flight, and buy a $15 breakfast buffer, I can get my coffee with a lid, so I think i'll go buy the buffet to get me a lid!" (And why am I even needing to spend this kind of energy over a stupid lid?! CUSTOMERS FIRST. GET SOME LIDS.) The same coffee station had plastic wrappers all over b/c the cups were individually wrapped but the garbage was kind of hidden around the corner built into the wall, not seen by someone using the coffee station. As a result, people left the wrappers all over the counter. Made it look dirty and unsanitary. The second morning there were no hot cups at all. I went to the breakfast buffet upstairs and got one with a lid, came back down and now there were cups. But the coffee maker was out of service, so they had coffee in a metal water pitcher and the person behind the desk had to keep saying, "be careful, the handle is hot" (were we supposed to bring an oven mitt with us in our suitcase? because there was no cloth napkin or anything to protect our hands if it were too hot to hold, just trepidation that we should hope not to get burned.) This was the case 2 of the 3 mornings. And why was the coffee maker out of service? Again, it seemed like a problem they had had for quite a while. Not just the holiday week. The staff seemed used to being nimble to compensating for all sorts of issues. But if the property were run properly, they wouldn't have to waste time getting creative and quelling customer frustration. These were largely supply management issues, and falls on the shoulders of the manager, who was MIA. Fast forward a week, we are home, and we get a call from the hotel that there was unsettled charges for the restaurant, etc. He reads me the last 4 digits of the card and they are not even close to my card on file. Like it must have been someone else's card. He admitted that the system shifts to other people's cards accidentally more often than you'd think. (WHAAAAAT????) So I gave him my card, no problem. I said, "can I give you feedback about the hotel?" He said, "ok." So I told him that the coffee cup plastic wraps were all over the counter (he interjected, 'yes, I know") and that while I realized moving the garbage around the corner wasn't likely doable (it was built into the wall), that it could be solved by putting a little metal bucket as they do at nearly every hotel where you can dispose of tea bags and such, and a little sign that says, "Dispose Plastic Wraps here" and he immediately replied, "we can't do that, we aren't allowed to have any signage by the coffee station per the management." So I said, "Ok, well at least get the little bucket and put it next to the coffee maker." and again he gave a resistant response. (This exchange about the plastic wraps took about a minute, which is important to keep track...) I said, "the other thing is there are no lids but people need them, and I was told because the hotel sells coffee upstairs at the breakfast area the manager had decided they did not want to offer lids. (again, they don't sell individual coffee, just breakfast packages for $15, it's not like they will lose a $3 cup of coffee sale by providing the lid to the free coffee downstairs). He replied, "That's right. You can email the manager, Barbara, and let her know." I said, "I don't want to email anyone, I am giving feedback now, to you, and I would like you to just pass it on." There is nothing that makes me crazier than trying to give a business feedback verbally, and they want me, the customer, to do more work, take time to write an email rather than hear the feedback live and pass it on. (This part of the exchange was literally 30 seconds) To which he replied, "Well, I can't take any more time on the phone, I'm busy." Click. Are you kidding me???! Less than two minutes of feedback and you hang up? Like ever do you hang up on a customer????! Who just spent $1700 in room and food changes with you? Really??????? So I thought, you want me to write? Ok, I'll write, but not an email. I'm going to write a TripAdvisor.com review, the manager can see it there, as can every potential prospect shopping for hotels, so they know what to expect. The physical property is very nice, but the mentality is certainly not customer centric, and seems to be operating as if they are in the depression, using a bandaid approach to small but important issues, destroying any sense of being at a "premiere" hotel. I can't in good conscience recommend this hotel. Management needs a HUGE mentality change.

"Great base for visiting the canyon"

4
JLiestman, Conroe, Texas 28/12/2018

Service and room were very good. The fact that they have a bowling alley and other an indoor and outdoor pool and hot tubs was a big hit with my kids (in below-freezing weather!). Breakfast was great. Dinner was ok, not amazing, and of course things were are resort prices, as was expected. All in all, a great place to stay for visiting the Grand Canyon. Would definitely stay there again!

"Great location"

3
eliarsghost, Farnborough, United Kingdom 22/12/2018

Generally your bulk standard big chain hotel, nice sized and clean room however we had extremely noisy air conditioning unit which we were forced to turn off so that we could actually get some sleep. Best thing about this hotel is the location being just outside the South entrance to the Grand Canyon national park.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for your thoughtful review of our hotel. Pointing out that we are conveniently located to the Grand Canyon, and we offer pleasant accommodations helps to assist travelers in choosing a room that best fits their needs. We are working hard in our pursuit of leading the industry in superior care, and we appreciate you letting us know our guests can benefit from us paying more attention to the AC unit. We apologize for the disruption you experienced. We hope you will return so we will have another chance to provide you with superior care.

"A NICE HOTEL "

5
User 20/12/2018

The hotel is excellent. It has a large leisure area with a beautiful swimming pool. Very well integrated to the nature. The rooms are large and comfortable. It has a great restaurant and an excellent breakfast. I really have not identified any negative aspect. I strongly recommend.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your recommendation. We appreciate your business and look forward to seeing you again!

"Surprisingly amazing place"

5
User 20/12/2018

We stayed here one night and did not expect such a nice place for a Best Western. Two pools, massive gym and amazing layout. Would be a great place to stay a few nights and do hikes around the canyon. We were here while it snowed which was beautiful and made the visit even more amazing.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. How lucky you were here during such an amazing time with snow on the canyon! We are happy to hear you enjoyed your stay, and we hope you will come back and see us again soon.

"Nice Hotel"

4
Jennifer P, Pittsburgh 20/12/2018

This is a very nice hotel with some really cool features. There are shops in the lobby, as well as water features- it's very pretty. I was in building four and the lobby had an awesome rock wall and sculpture. Everything was very clean, the room was spacious and well furnished. Plenty of coffee and tea in the room. I didn't go outside to check out the pool but the grounds I saw were well maintained and nicely landscaped. The staff was friendly and helpful too. There were a few negatives though. The door next to my room was an exit door to the outside and a stairwell and, according to the sign, was kept locked at all times and a room key was needed to unlock it. But it was not locked at all and anyone could have entered the hotel. I ate at the Squire Pub and the service was terrible. Some people got waited on while others did not. I had to leave my table and sit at the bar to place an order for food. It was not very crowded so that wasn't the issue; the waitress just kept walking past me. I think because I was a single patron, therefore the tip would be smaller. Not sure, but I can't recommend the Pub. The other thing that I have never seen in a hotel, or anywhere for that matter, is a sign on the toilet informing guests that the water in the toilet was recycled and not to touch it. That was weird to me so I didn't use the shower and bought water to make coffee.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you! You mentioned our rooms are spacious and you must have had plenty of room to relax! You've also noted we have several shops, cool features and amenities, great cleanliness and furnishings, and overall a friendly staff. We apologize for letting you down in the pub and with regard to the unlocked door. We appreciate you taking the time to let us know, and we will look into your concerns. We can understand your concern about the water. The sign about the water being recycled is specific only to the toilet water as it is on its own sustainable re-circulation system; our shower and sink water is treated differently and is safe for use. Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Wouldn't stay here again"

1
User 14/12/2018

I was expecting a better service and room for the price. When we first walked into the hotel we found a hair in the bathroom. We came here during winter. They gave us a room outside the main building so we had to walk in sub zero temperatures to get to the main hotel, laundry room, and restaurant. The heater in the room doesn't work well so we were cold most of the night. I used the laundry room and accidentally bought detergent because their vending machines are not labeled correctly. They refused to give me a refund of $1.50 in exchange for the item. We did eat at the bar next to the bowling alley and that was good. Overall, I wouldn't want to stay here again. Also, their hotel book says that they provide complimentary essentials. Ex, toothbrush, toothpaste, etc. I walked in the cold to the front counter only to be told they don't provide any items.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you taking the time to share your experience with us. Your experience sounds very disappointing, and we can understand why you would not want to come back. On behalf of our entire team, please accept our apologies for failing to meet or exceed your expectations. We can and will do better. Please feel free to contact us at bcote@grandcanyonsquire.com so we can provide you with the personal attention your comments deserve.

"A very good experience that I would recommend to anyone coming to this hotel"

5
amgeerts, Bobcaygeon, Canada 12/12/2018

Thoroughly enjoyed our stay at this Best Western Grand Canyon Squire Inn. Everyone was helpful, rooms were very nice and clean. Hotel was close to the airport if you choose to take a flight over the Grand Canyon. Laundry room was a bonus.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review.We strive to lead the industry in providing superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you back again.

"At night the hotel was all lit up."

4
twobop, Beaverton 12/12/2018

Our checkin was friendly ( we were having trouble with my credit card ) but very pleasant getting it fixed. Our room was dedicated for traveling with a dog ( carpet had some remains from other stays) I fully understand but the room was very clean and huge. This hotel is very spread out they have alot of rooms. Our purpose was the Grand Canyon visit as others . Booked this because of location and accepting dogs. There is no complimentary breakfasts here but there r restaurants in the hotel. It does offer everything as the area here is limited . The town really services tourists.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. How special of a time it is for you to be here with your family while the hotel is lit up for the holiday season! You mentioned you had plenty of room to relax and were comfortable, and you would like to see us focus on the carpet cleanliness and the amenities we provide. We appreciate you bringing this to our attention. We will evaluate our processes for cleaning carpets as well as how we communicate about our rates. We do offer rates that include breakfast, and we want to make sure our guests are aware of this and inquire. Please have a joyful holiday season, and we hope you will come back and see us again!

"Worn out air conditioning "

2
User 11/12/2018

We chose the hotel, like most because it's close to the Grand Canyon and was generally well reviewed. After a 4 hour drive and an even longer one ahead the following day, my requirements tend to be fairly simple: a good meal; a clean room and a good nights sleep. My issue was with the last of these. With the temperature at -7 degrees C outside, heating was essential. Unfortunately the fan on my air con unit seemed to be reclaimed from a jet aircraft and proceeded to switch itself on and off at 5min intervals. What a shocking nights sleep.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us be part of your journey. It sounds like you had a full trip planned, and it was important for you to be able to relax and get the rest you needed. A noisy heating and cooling unit doesn't provide you with the peace and quiet while trying to falling asleep in a new place, and we should have made sure our unit was in good working order for you. Please allow us to apologize for the disruption this caused. We will pay more attention to detail in an effort to provide a more enjoyable experience for you and our future guests. We hope you will give us another chance by staying with us again so we may provide you with better care.

"Comfortable, friendly and fun"

5
TomH599, Amsterdam, The Netherlands 11/12/2018

We had a great stay at this BW Hotel. The room was spacious and comfortable, a great restaurant and helpful staff. At the lower level of the main building there's a pub and game room. Definitely a great place to stay during a visit at the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for choosing to stay with us on your recent trip to The Grand Canyon. Vacation is about being comfortable and having fun, and we are pleased to hear our team was able to provide you with a great experience. We appreciate your recommendation, and we look forward to seeing you again!

"Terrific Stay!"

5
ColleenL778, Minneapolis, Minnesota 05/12/2018

If your looking for a great stay, this is the place for you. It has the most amazing interior and the bedrooms were spacious and bed and pillows were very comfortable. It is only a few miles from The Grand Canyon and that makes it a perfect location. Sign up for the rewards program as you get some nice perks. Every single staff person was pleasant and helpful. Try booking on the Best Western Site for the best rates.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Walking into a space that makes you feel the excitement travel brings is what you hope for! Our amazing interior, spacious room, and comfortable bedding made your journey enjoyable. We appreciate you letting guests know how wonderful our frequent stay program is and how they can find the best available rate. We are happy to hear you enjoyed your stay, and we hope you will come back and see us again soon!

"My Worst Two nights Ever in a Hotel"

1
Mark S, Bethel Park, Pennsylvania 04/12/2018

My Wife and I had the unfortunate experience of staying in the Best Western Premier Grand Canyon.. The HVAC in our room failed to respond correctly to any input from the thermostat and constantly alternated between Heat and AC. The Refrigerator was broken . When we called to let them know about the HVAC and Refrigerator issues we were treated as if we were incompetent, told that to have the issues looked at we would need to stay in the room and await their maintenance staff ( we were on vacation and had 1 day at the Grand Canyon, sorry not staying in the room to supervise their maintenance staff.) When we left we were lied too with regard to who answered our call and they even called into question if we made the call to the front desk correctly claiming that the "Front Desk" button does not always ring the "Front Desk" . The Grand Canyon itself is a true Natural Wonder of the World to behold. I have written many reviews of my travel experiences for TripAdvisor never a negative review prior to this one.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We want to provide a memorable experience, but not like this. Your feedback deserves personal attention, and we would like to reach out to you to discuss your stay further. No one should spend their vacation this way, and we sincerely apologize. I noticed you completed your satisfaction survey sent from the brand, and I will reply to you personally at the email address you provided.

"1 Night Stay in Late November 2018"

4
Lskou, Orem, Utah 01/12/2018

We stayed here for one night. It was a fam/friends backpacking trip to the Grand Canyon. We had two rooms between the six of us. The check-in process was smooth but staff didn't explain how to get to our room very well, so it took us a while to find the correct building. Room was clean, pillows were wonderful, thermostat was not very reliable, and bathroom was mostly clean, but could have been cleaner. So that's why I'm not giving it 5 stars. It is in a great location. If we had had more time I would have loved to go for a swim in their pool or relax in the hot tub. I do wish they had a free continental breakfast though. I particularly enjoyed the historical photos and captions in the hallway.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Congratulations on your hiking accomplishments. After a long day, you want to relax and unwind. We understand a little more attention to details in the service we provide could have been helpful in allowing you to completely relax. We appreciate you bringing to our attention our cleanliness, speed of service, comfort, and value. We strive to be the industry leader in superior care, and it sounds like we have a bit more work to do. Still, overall you enjoyed your stay, and we do hope you will return to see us so you can spend more time with us.

"Grand Canyon..."

4
delialouie, Kodiak, Alaska 27/11/2018

The reason we stayed here was b. C we visited the Grand Canyon. The room was simple nothing exciting . The bar was super cool and the two male bartender had awesome customer service. Made excellent drinks . Had the wings not bad for bar food . I would recommend to stay here if visiting Grand Canyon .

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate your business, and we are thrilled to hear you found enjoyment while interacting with our team! Please have a safe and happy holiday season, and we will look forward to your return!

"Great Option Close to the Grand Canyon"

5
Susan H, Minneapolis, Minnesota 27/11/2018

We stayed with our two kids. Arrived later in the evening and we were up very early in the morning to watch the sun rise over the Grand Canyon. Our room was very spacious, the bathroom was lovely with a beautiful walk-in shower, and the beds were super comfy. We didn't stay long enough to take advantage of the pool or other amenities, but we were very pleased with our stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us during your recent trip to The Grand Canyon. Making memories that last a lifetime is what vacation is all about! We appreciate that you trusted us with your stay, and we are happy to hear we exceeded your expectations. We look forward to seeing you again!

"Great hotel "

4
User 25/11/2018

This hotel is very conveniently located in tusayan. The rooms are spacious and comfortable. The purple shuttle, which takes you to the grand canyon, picks you up right outside the hotel. Food buffets are on the expensive side.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. The spaciousness and convenience we provided sounds perfect for you! We appreciate you taking the time to share what you liked and how we can improve. We hope to see you again next time!

"Dirty, LOUD, no attempt to rectify "

2
scshell, Kirkland, Washington 20/11/2018

Booked myself a room for 3 nights, to enjoy the holiday break from teaching and treat myself. Walked in, excited by size of room and renovation, and to have a bed after camping and hiking 30 miles. I was told at check in that it was pool side/view, it wasn't, but it is a good thing that there were two beds. I pulled back the covers on one, and there were hairs all over the sheets. No, not one or two, a lot. The runner over the bed also clearly had human "matter" on it. So, as I can barely walk in soreness, I get in the 2nd bed. Shortly after, a spider jumps on me. Fun. Am I still camping? I relocate it and get back in bed. The family next to me begins screaming for 30 minutes. I call down to guest services and tell them about the sheets and the people next door. They said they would send someone up. sheets? Or for next door? Neither happened, because it continued. It then started again at 5am, so my night of sleep sucked. I asked for 3rd floor because I was told it was the quietest, that is definitely not what I got. I am on night 2 and can say that you can hear a lot in the rooms here, even tv's. I just had the bonus of a family, fighting. Did not plan to spend this money to stay here to experience all of this. I know it happens, but would expect things to be addressed, and they werent. Night 2- Currently have 2 families in hall next to me, with their kids and parents yelling in the halls between rooms, as they have adjoining rooms. Maybe it is possible to consider large group bookings vs solo/2 person occupancy, when considering room/building placement, as this hotel has several buildings. I fully respect families and have patience for reasonable noise- just not excessive, fighting, and late at night. There is a level of respect that just seems thrown out the door.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Your comments deserve personal attention and a formal apology. I have reached out to you privately so we can address your concerns further. We appreciate that you share your experience so future guests can benefit, and we want you to know we are here for our guests when we fail to meet your expectations.

"Count the reviews and look at the ratings...not bad!"

4
TaskMasterwkw, Patterson, New York 19/11/2018

We got a room in the main building with all the restaurants and bowling alley. It's an older building but our room was still very nice...except there was one issue...the King bed was sagging dramatically in two places ( like twin hammocks ), I guess where people tend to lay mostly. They sent us to a new building which had a nice new room and bed but less convenient... the walk to the main building was ccc'cold!!! Anyway, this Best Western is awesome. We ate dinner at the Coranado room in the main lobby 2x's. We're picky eaters and this place didn't disappoint. Good service and good food. We got a seat next to the fireplace both times :) Note: they seemed short staffed and busy but still did a good job making us happy. For breakfast we ate in the upstairs Buffet. It was extremely busy here but again it worked out very well and we had eggs and omelettes made to order. The Bowling ally is small...maybe 6 lanes and a bit old but extremely fun! We had a blast here escaping icy rain and snow one night and then we figured we would enjoy a second night bowling before bed. Free coffee is offered in the main lobby by the main desk and it's very good. You can sit by a warm fire located in the main lobby drinking your coffee too. There's an indoor pool with a hot tub and another outdoor pool with hot tub...people were swimming in it with snow on the ground! Maybe it was heated? They were also in the outdoor hot tub which looked very nice. Overall, this was a great place to stay for the location to the Grand Canyon, comfort and what it offers. I was thankful to stay here and would do it again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. We appreciate you letting us know what you liked and how we can improve the quality of our mattresses. Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Great hotel"

5
reddy2goGarner_NC, Garner, NC 19/11/2018

We stayed here because it was located right outside the Grand Canyon. The hotel is a lot larger than it appears. Our room was located in one of the separate buildings on the backside, although it initially appears dated, the room looked newly updated, everything was very clean and there is a small Keurig for your morning coffee. We visited the Pub and enjoyed a drink by the fireplace (it was a very cold night), there is also a fireplace near the formal dining restaurant upstairs. In the morning we enjoyed breakfast in the informal restaurant. We did not get to enjoy the pool areas (inside or out) as we were leaving the next day, but both looked inviting. We liked everything about this hotel, would definitely stay here agan.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. Our grounds offer a great opportunity for exploration! Having all the conveniences of home make a stay enjoyable, such as great coffee in your room and having dining options on site. Added touches like fireplaces and pool areas lend themselves to even more relaxation. We are pleased to hear you enjoyed your stay, and we look forward to your next visit!

"Absolute gem of a place and worth every penny to be so close to the Grand Canyon"

5
lynnezp, Leeds, United Kingdom 18/11/2018

Opted to pay the premium to stay in Tusayan over Flagstaff and am so pleased we did. Just 10 minutes from the Grand Canyon entrance meant we could see both sunrise and sunset and make the most of our time in the South Rim. Excellent facilities on site with good restaurant choices, quality food and reasonable prices. Cannot recommend this place highly enough. It made the highlight of our trip just perfect!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We know convenience comes with a premium, and it sounds like the value was worth it! To see both sunrise and sunset is a delight, and to stay at a location that provides you with amenities and features that add enjoyment to your trip is even better! We are happy to hear your stay was perfect! We hope to see you again soon.

"Fantastic Stay at the Grand Canyon"

5
two4theroad_7, Las Vegas, NV 16/11/2018

Every once in a long while we come across a perfect hotel to stay. The Best Western Premier Grand Canyon Squire Inn was one of these stays. We almost exclusively stay at BW Hotels and for the first time we thought our loyalty status was worth the effort. We arrived to a big smile and an upgrade to a suite. Some hotels say they have suites, but this was truly a large suite with all you can imagine. Our breakfast was a part of the room cost another unexpected amenity at a premier hotel. As a norm, employees greeted us throughout the hotel with smiles excellent attitudes like nowhere else we've stayed. It was very noticeable! We read complaints about the hotel Wi-Fi and thought it would be understandable for the remote location, but we did not have any problems during our stay. If you do not mind the cold, the off season is the best time for significantly reduced prices on hotel rooms plus much smaller crowds at the National Park.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a wonderful review our hotel. We appreciate you! Our frequent stay program is award-winning, and we want our elite members to know how much we value their loyalty. One of the ways we can do that is to celebrate your status with an upgrade when it's available, and by offering a complimentary breakfast as you mentioned. Being recognized is a treat, and we are happy to hear you enjoyed staying with us. You've also noted the WIFI was reliable for you, allowing you to stay connected! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"CLEAN and great for the price!"

5
Leenie18, Ridgewood, New Jersey 15/11/2018

I really wanted to stay at a hotel in the Grand Canyon Park, but they were all sold out. My friend stayed here at Best Western Premier Grand Canyon Squire Inn about a month ago and told me that I should definitely try it. So I did, and it was good. CLEAN, comfortable beds, Keurig in the room for coffee, and a decent breakfast with eggs and real fruit. We were happy. It was actually way nicer that the Arabella in Sedona that we spent a night in. Unfortunately, we were in the main hotel where the lobby is in the Arabella and it was a gross hotel room. Whereas, the Best Western Premier Grand Canyon Squire Inn was CLEAN!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for sharing your feedback with us and choosing our hotel when the one you hoped for was sold out. Your expectations were exceeded, and we are so happy to hear we were able to provide you with a memorable experience. We appreciate the recommendation your friend gave to you, as well as the recommendation you're now able to give. We hope to see you again on your next visit.

"A Great Stay"

4
Mary63sir, Melbourne 14/11/2018

The Best Western was a comfortable and pleasant stay. It's a big hotel with many rooms but wasn't busy during our stay. It has a bar, gaming room and bowling down stairs as well. Stayed 2 nights during our trip to the canyon. Room was spacious, clean and beds were comfortable. Loved all the framed photos around showing snippets of the areas history. It was a bonus having the Coronado restaurant in the establishment because food and service was so good that we ate there two nights running. The Indoor pool and hot spa were great to use at the end of the day for some relaxation. Breakfast at $5.99 for a choice of either a 3 stacks of pancakes or eggs and bacon on bread of choice was very good value. Tusayan is a great place to park yourself while visiting the Canyon. Would stay here again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and letting us know what you liked about your stay! You've highlighted so many wonderful amenities and features out hotel. Future guests will benefit from your comments as they will come to know what they can expect from us. Your recommendation is appreciated, and we hope you will be able to make your way back to our hotel!

"Close to Canyon"

4
User 14/11/2018

It was a lovely stay and a very quick drive to the Canyon and surrounded by plenty of places to eat. We thought the room were spacious and clean. The breakfast was lovely, although they need to improve signs to the dining area on 3rd floor by the entrance next to the elevators. The staff were very helpful and we enjoyed our time there. Suggest you drive into the park, then use the free shuttle buses to get around.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your experience. Nothing is better than arriving at your destination quickly when you are excited to take in the new sights, and our location allowed you to access The Grand Canyon and new dining experiences all at once! We appreciate your suggestions about the signage on the 3rd floor and your recommendations for future guests to take the shuttle into the park. Happy travels to you, and we hope to see you again!

"Friendliest staff...spread much joy Great place to stay"

5
User 14/11/2018

We were delighted at how nice the Squire in was. Comfortable,clean,doacious,well appointed...a great place to stay, especially off season when the price was very reasonable! The staff at the Coronado Room and the Canyon Dining Room were so friendly, sharing genuine smiles and being helpful to all who came. I was so impressed by the joyful attitude that i stopped and asked for their names so i could commend them. Thank you and keep sharing smiles and spreading joy. Rosalba,Nick,Ashlee,Araceli,Davyd,Jason from Canyon Donald and our waitress and a young lady who had grown up nearby...i wish i had written down your names. Your smiles and kindness were the best!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. There is a saying, "Be a traveler, not a tourist." I think one of the best ways to achieve this is by getting to know the locals. You were able to delight in the company of new friends, and we couldn't be happier to hear our team made you feel at home. We will celebrate their hospitality on your behalf. We strive to lead the industry in superior care, and you have let us know we are on the right track. We appreciate you and look forward to welcoming you home again.

"No attention to detail. Horrible restaurant experience!"

1
RWinLA, Los Angeles, California 14/11/2018

My problems with this hotel began with check-in when I was assigned a room I did not request nor pay for. It was off-season but when I checked in it seemed my room choices were extremely limited. It seems the reason for this was the staff person misreading my reservation. When I moved my car and carried my bags to my room in an annex building only to discover I was not given a room type I paid for, I called the front desk and talked to the individual who checked me in and was told to come back and I would receive a room in the main bldg. So I gather my bags, repack my car, drive to the main bldg, unload my bags and walk up to the front desk. As I approach the desk, the lady who checked me in looks up, sees me coming and literally scampers to the back. When I stepped up to the desk the gentleman who assisted me knew nothing of my previous conversation, could not find the room I was promised then assigned me a room in another annex bldg.Later at dinner in the signature hotel restaurant, I was served quite possibly the worst meal ever! My steak was severely overcooked. My baked potato wasn't warm enough to melt butter and my veggies were overcooked and cold. When I talked to Donald the mgr he told me how sorry he was. I did not reorder but was presented a bill for nearly $100. They made no effort at all to accommodate me for their failure to serve me properly.Needless to say this property made no effort to uphold the BWP brand.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your review with us. We understand we have failed to meet or exceed your expectations, and we have a lot of work to do to earn your trust. We can and will do better! Your experience deserves personal attention, and we will look forward to the opportunity to assist you further privately. We appreciate you sharing your comments, and will work hard to ensure we do not repeat this experience for another guest.

"Traditional Room"

4
msxiao, Chicago, Illinois 08/11/2018

The room we stayed in leans more on the traditional style hotel rooms. It's not old but not new and modern either, just traditional. It was nice, clean, and spacious. Free breakfast, that's a plus. Location was decent. Definitely, need to rent a car to get to the canyon, no worries, they have free parking. Staff were super nice.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked about our hotel. Guests visiting the area will benefit from your comments! We hope to see you again soon!

"Good place to stay to see the Grand Canyon South Rim"

3
Ken S, Mississauga, Canada 07/11/2018

We stayed a few days here while we hiked and toured around the Grand Canyon area. The hotel is nice, clean and the staff were accommodating. I guess because we were off season, some of the dining options were closed. The rooms are spacious and clean. The fine dining restaurant is expensive and I would look to other options if you have time. Overall its a good place to stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Hiking and touring the Grand Canyon can use up quite a lot of energy, and you want a place where you can relax after a long and exciting day. It sounds like overall we were able to provide you with good accommodations! I am sorry about the breakfast buffet being closed; it's a very recent closure and our first off-season of testing the closure. We still offer lots of breakfast options to choose from on our Canyon Room Menu, and rates that include breakfast will have a complementary selection of items available. We appreciate your business and look forward to seeing you again.

"Visit with friends to the Grand Canyon"

3
AmirHY, New York City, New York 06/11/2018

Its all about first impressions and this hotel didnt quite do that for us. There was a strong bad smell in the lobby. The check-in was fine and the big downfall was the room itself. it was dated and the bath was quite bad. The property has so much potential (the fitness center is large and nice and so is the pool area) but they have to do something about the infrastructure.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for stating with us and sharing your feedback. You've let us know what you liked and helped us understand where we should focus out attention in order to best exceed your expectations in the future. We appreciate you letting us know, and we hope you will return to visit with us so we may have another chance to provide you with better care.

"Totally Enjoyable Stay!"

5
g m, Brampton, Canada 06/11/2018

I cannot say enough about our recent stay at this property! Our guest room was clean, spacious and comfortable. We slept soundly and never heard other guests or disruptive noise. The breakfast buffet was much better than offerings from other hotels and my husband particularly liked the omelet station.All staff we encountered were polite, friendly and helpful. I would definitely recommend this hotel if you are visiting the Grand Canyon. The free shuttle to the park stopped in front the hotel. We could walk to other restaurants or gift shops in the village. It was very convenient.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review! Your comments help guests understand how convenient our location is and how comfortable one can expect to be when staying with us. We appreciate you recognizing our services, amenities, and friendliness. Thank you again for your recommendation, and we look forward to seeing you again.

"Great place to be at South Rim"

5
Rick t, Palos Verdes Estates, California 05/11/2018

I stayed at this property for three nights while photographing the south rim. This is a great value and being outside the park gets you away from all the tourists and noise. The property has excellent buffet breakfasts, great parking and superb service. If you are a BW gold member and have a senior park pass, you are in for a great time. Even without these goodies it's a great place to stay and has the best food in town.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us during your recent photo shoot. You must have gotten some beautiful shots and enjoyed the proximity of our hotel to the locations you visited within the park. Thank you for recognizing the solitude one can find when staying outside of the park and for mentioning the convenience of our amenities. We appreciate you and hope to see you again!

"Great place to stay at a fair price"

5
Curiosity21459185427, Macon, Georgia 31/10/2018

We were pleasantly surprised with this hotel. Everything was great for us. It is very convenient to the Grand Canyon Entrance. The staff at the hotel as well as the restaurants were excellent. The food was very good. We love the free fresh coffee always available In the lobby. My husband left his wedding band in the room and they had it mailed to us within 3 days in Georgia. We will gladly stay there again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your the details of your delightful stay! We are so glad to hear we exceeded your expectations, and even happier your husband's wedding band was returned to him! We look forward to your return visit!

"Great Stay"

5
gypsynewjersy, newjersy 31/10/2018

Stayed here 3 nights in October. It is a great location for visiting the Grand Canyon. The park shuttle stops right in front of the hotel or it is a 15-20 min drive to the visitor center by car. Many places to eat are within walking distance or you can stay at the hotel. We ate in the lobby restaurant which was very good and stopped in the pub for an adult refreshment. The hotel itself really has everything you need, inside and outside pools, bowling, game room and gift shop. We ate in the upstairs buffet for breakfast, also very good. I loved that they had a water bottle filling station in the lobby with both flat and sparkling water. The staff are very accommodating and friendly. The only comment that might be a con for some people is that this hotel hosts bus tours so everyday a big tour bus would pull up and upload a large number of folks into the lobby. And the next morning all their luggage was outside their rooms to be picked up for the next location. This is a very busy hotel but they make you feel like you are the only guest when you speak with any of the staff. I would absolutely stay here again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us on your recent visit to The Grand Canyon! It sounds like you found everything you needed and in a convenient location! We appreciate you letting us know we were attentive to your needs and made you feel like family. We look forward to seeing you on your next visit!

"Crazy for the canyon"

5
hopeful953, Marietta, Georgia 31/10/2018

We stayed at the Grand Canyon Squire Inn during our visit at the Grand Canyon. Service was great and the room was one of the nicer rooms we occupied during a 10 day vacation. A spacious bathroom and a keurig coffee maker in the room helped to make the experience better. It was a short drive into the park, and nice to have a great place to rest after a day of hiking.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know we were able to meet all of your expectations, and you were able to enjoy all the Canyon has to offer. Thank you again for letting us be part of your adventure, and we will look forward to seeing you again soon!

"Staff not interested in independent travelers."

2
Shelagh S, York, United Kingdom 30/10/2018

First impressions were excellent but reception was very poor the receptionist wasn't very informative and rattled off information like a robot. We had to ask where to park the car and was not given proper direction I had to work out where the room was in relation to parking bay, it is a large complex with several car parks. The wi fi in the room was very poor I could only get online by sitting near the room door. The coffee machine did not work. A big hotel like this should have ice on each floor, I had to run upstairs and down a long hallway to find a machine. We got the impression that this hotel caters to large coach tours and were not interested in independent travelers

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us know about your experience. We apologize for making you feel like you were lost in the crowd as we want all of our guests to feel they are receiving superior care. Our business is made up of very few large coach tours, and your feedback will allow us to evaluate how we are perceived and to improve the attentiveness of our receptionists, the reliability of our WIFI, and the amenities we provide. We appreciate you bringing this and other concerns to our attention so we can focus on how to provide more superior care to our guests. Thank you again for staying with us, and we hope you will give us another chance to earn your trust.

"Good full-service hotel, with other restaurants and businesses within walking distance."

4
AlanG1211, Collingswood, New Jersey 29/10/2018

My wife and I stayed here for one night in October 2018. It was our first visit to the Grand Canyon. The lobby area is large and attractive, and the in-house restaurants looked fine. Our room with 2 queen beds was very good and the building had touches of luxury, but we did not particularly like the fact that our room was in a building located a 5-minute walk away from the main building where breakfast is served. Once we arrived for the free breakfast, we were happier because the food was very good (featuring omelettes made to order) and the breakfast room was extra-large and spacious. Our room cost $199 which is not a good value, but the good breakfast made me feel better about it. For dinner, we started walking to the main building's restaurant before realizing that it is a shorter walk to jaywalk across the highway and go to a different restaurant at a different hotel. (It's good to have options nearby). (But the jaywalking was truly dangerous on this busy highway). During our brief stay, we did not have time to try out the pool and other amenities, so I cannot comment on that. Overall I was satisfied with this choice.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We appreciate you letting us know you enjoyed your arrival; we get a lot of great feedback about our lobby! The grounds are spacious indeed and can allow visitors a lot of time to explore, but it's not always convenient when your room is not in the Main Building. Thank you for pointing this out so future guests know what to request when they visit us. You've noted other amenities and features our guests can be on the lookout for, and we thank you again for sharing your feedback. We are so happy to be part of your travels. Please come back to visit us again should you return to The Grand Canyon!

"Give it a miss!"

2
Casajs, Greater London, United Kingdom 25/10/2018

This hotel is hard to see from the road. Looks like they want to be anonymous, which I can understand. Our room was old and not very clean. The wardrobe door actually fell off completely and caused a minor injury.. We reported it immediately, there was no apology and we had to chase several hours later to get them to come and fix it. Health and safety clearly a low priority here. The gym and pool were the best things about the hotel. The food in the restaurant was actually OK, but they forgot to tell us that they could not charge to the room which meant a trip back in the freezing cold to get cash. Front desk were disinterested in our experience at check out.. Simply not good enough.

"Grubby rooms. Overpriced"

1
D H, Huntington Beach, California 23/10/2018

Bedrooms very old & worn, carpets stained, overall very grubby. Not confident the sheets had even been changed as they had questionable stains..Bathroom was dirty and had lot of hair and dirt on the floor, Bedroom opens out on to parked cars so it is extremely noisy every morning early. Only redeeming feature is location and proximity to GC park. Not enough competition locally so Best Western can charge what they like, totally overpriced.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your trip. Our rustic rooms should feel welcoming and charming, and it sounds like you were met with decor you were not expecting and a cleanliness oversight on our part. The noise must have been disruptive to a stay that should have been relaxing and enjoyable. We apologize for failing to meet these basic expectations for you. We will work harder to ensure our guests have enjoyable experiences with us. Thank you for bringing your concerns to our attention, and we hope you will feel free to reach out to us at bcote@grandcanyonsquire.com should you wish to discuss your concerns further.

"Great hotel"

4
Deborah W, Phoenix, Arizona, United States 23/10/2018

I was not expecting much, just wanted to see sunrise in the Grand Canyon. This is a great hotel. Very clean and new. Big rooms, fridge microwave, great beds and shower. Everything we needed. We will stay for more nights next time. I will be back great hotel. Right outside national park.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us know your expectations were exceeded! That's the best feeling while on vacation, and we are thrilled you were our guest. We look forward to seeing you again.

"Grand Canyan Delight"

5
Dr_Dee_F, Vienna, Virginia 23/10/2018

I visited the Grand Canyon and this hotel was recommended to us by a friend. Clean and neat place. The decor was rustic and in-keeping with the history of this region. The food was awesome at their fine dining restaurant. Overall a great place to stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels. Please come back to visit us again should you return to The Grand Canyon!

"Clean, convenient and friendly, but plan to eat elsewhere!"

2
User 22/10/2018

We liked most aspects of our stay here at the Best Western; staff were courteous, the location is just minutes from the entrance to the Grand Canyon, and our room was spacious, clean and comfortable. A word of warning about grabbing a meal here. One our first night we enjoyed a great dinner at the local Mexican restaurant. The next day we had a very full day of hiking around the We'd had a long day at the Grand Canyon and were pretty tired. Instead of heading out to try a place in town we figured we'd stay in and grab an easy dinner at the hotel's buffet. After all, everything else about our stay here had been pleasant, so I'm sure their restaurants are just as good, right? Guess again. Despite a big placard outside advertising a wide range of American, Italian, Asian, and Indian cuisine along with their (big letters) Arizona-style ribs (whatever that is), for $14 a person the selections were: rolls & butter, a salad bar comprised of tossed greens, beets, carrot & celery sticks, corn, grape tomatoes, raisins, shredded cheese, etc. with the usual 4 dressings. The main courses were the aforementioned ribs, fried chicken, Salisbury steak, some kind of Shepherd's pie-type casserole, rice, mac & cheese, egg rolls, spaghetti, meatballs, steamed vegetables, some kind of white fish. The ribs were inedible. Besides being drenched in a store-bought sauce, I could not cut them apart with a knife. If I were to guess I'd say they had been cooked & served, then refrigerated, then microwaved and put back out again. The Salisbury steak was rubbery and also seemed to have been heated/reheated. The fried chicken was burnt. The shepherd's pie was about the only item that had good flavor; everything else looked overcooked, or appeared to have been sitting too long. We thought we'd at least get a little satisfaction from dessert but their soft serve ice cream machine had run out of chocolate and no one seemed to be willing or able to rectify the problem. When one of the wait staff asked us if everything was ok, we told him it was disappointing and the worst meal we'd had in a very long time. He went back to the kitchen to relay our comments but nothing else was said or done about our displeasure. Not even an apology from anyone. Apparently the staff had no clue about how to respond to a dissatisfied customer. So be warned. If you plan to stay at this location, learn from our mistake and get your meals elsewhere no matter how tired you are! PS the Chile Verde at Plaza Bonita is excellent.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
We thank you such much for sharing the details about your stay with us. We will celebrate you found us to be friendly, our location to be convenient, and our rooms to be spacious, clean, comfortable; we will heed your comments about the buffet. Dining is an important part of travel because it delights our senses, and it should transport us back to our vacation in a positive way when we reflect upon it! A buffet should be convenient and delicious, and we failed to meet or exceed your expectations. We apologize. We can and will do better. We hope you will visit us again so we can have another chance to provide you with better care.

"Very good overall"

5
Luke J, London 18/10/2018

We've visited a number of parks following The Venetian at Vegas and have found the hotels overall poor - mainly due to their monopolistic situation. This place has decent rooms / bathrooms, friendly staff (guy came immediately to replace the battery in our safe), bar/pub with good drinks (although ‘happy hours' is a con - beer $7 instead of $8!) and a fire, nice restaurant, well situated..... Overall very pleased we stayed here.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel. You mentioned our rooms are satisfactory and you felt a sense of hospitality. You've noted we have several restaurants on property, and a great location! Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Absolutely Zero Sound Insulation"

1
ricsf, san francisco 16/10/2018

I checked in. Had to pay for the room when I made a reservation. Reservation was for 2 nights. Had to pay for second night upon checkin. So, I ask, can i pay when I check out. No. I said, what happens if I check out after the first night. No problem, we will refund the payment. This is unusual. So I went to the room. It was ok. Ate at the restaurant there for dinner. Went to room. Went to sleep. (Tried to sleep). I heard noise all night. Doors slamming, People talking in their rooms, in the hallways. Toilets flushing, It came from all sides. So if you want to sleep, try another place. And I will cancel my Rewards membership and NEVER ever stay at another best western again. Oh, if you ask for a feather pillow, they make a big production for getting you two of these. Way way way too much.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
It sounds like we failed to provide you with the great service you should expect from us. We have some work to do in order to earn your business back. You must have been beyond disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will reconsider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Location"

4
Paul M, Bedford, United Kingdom 15/10/2018

Nice amenities, two pools, hot tub. ten pin bowling (expensive), Disappointing that I had to walk to another block of rooms to get some ice. Evening buffet was ok but breakfast buffet not so good, If you think of an English fry up, you'll be disappointed, the only thing from a fry up was scrambled egg, strange. Overall nice rooms and comfortable.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels, and we understand we failed to meet your expectations with regard to the quality of the breakfast and the location of the vending. We hear your concerns, and we apologize for letting you down. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"Nice place"

5
yoda072153, Philadelphia, Pennsylvania 15/10/2018

Easy access to the canyon. Good food and service. Highly recommended!!!! Room and hotel were clean. Easy access to the pool and to the lounge and to all of breakfast and dinning areas. Will recommend to all my friends

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your recommendation and such a positive review! We appreciate your business and look forward to seeing you again!

"SERVICE IS STELLAR! CLEANLINESS NOT SO MUCH"

3
PowerhouseGrill, Yakima, Washington 15/10/2018

I was so happy to see another review stating the unsatisfactory conditions of the guest rooms at this location, only because hopefully something will get done. This location is busy and well situated for location and has a complex and amazing variety of amenities. The staff here goes above and beyond in all areas of service but the cleaning and maintenance are a shamble and really unsatisfactory. Best Western should step up and step in and represent themselves much better! Review would have been a 1 if not for the staff.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels, and we understand we failed to meet your expectations with regard to the unsatisfactory conditions of the guest rooms. We boast both rustic and modern rooms, and it sounds like your experience was of poor cleanliness and condition. We hear your concerns, and we apologize for letting you down. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.

"US adventure"

5
dean689, Monument Valley, Utah 12/10/2018

I would highly recommend Best Western. We have been travelling in the US for three weeks and have stayed in several hotels and Best Western stood out. We are scheduled to stay in another Best Western shortly and are looking forward to it.

"Far Better than Expected"

5
exp1or3r, Heidelberg, Germany 12/10/2018

We booked this motel to stay near the Grand Canyon South Rim and therefore it was an excellent choice. But beyond that, what an amazing surprise! We stayed in the newer part of the hotel and our room was very stylish and incredibly big. There was plenty of space although the room hosted two queen size beds, a kitchenette, and even armchairs to dwell in. The bathroom was also of excellent size with a big shower. Really outstanding is the outdoor fireplace situated beside the outdoor pool. We loved to go outside and cuddle in the front of the open fire (but beware: seats are limited).

"Nice Place"

4
Ron B, Naperville, Illinois 11/10/2018

We stayed in room 4101. It's a spacious room, with a spacious bathroom that has a long vanity top, and there's a nice vanity area outside the bath, having a sink and mirror. The room had a microwave and refrigerator and is large enough to accommodate a wheelchair. The room was clean and well maintained. A possible problem for some was the room was next to a lobby waterfall and when it was quiet at night you can hear a pump, which could be disconcerting to someone who's a light sleeper. Only downside is the room needs to be updated and the waterfall pump, there for the 4 star rating. Would I stay there again, absolutely?

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your four star review of our hotel. We appreciate you letting us know you found the rooms spacious, clean, and functional. You've described one of our rustic rooms in the Main Building. We offer rooms that have a more modern feel as well in our 7000 wing. You've noted we have a water feature in the lobby. While this is a favorite spot for many of our guests, it sounds like light sleepers may have some concerns about staying in a room close to it. We apologize for the disruption while you were trying to get some rest. Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Wow!!"

5
HRHSZH, London, United Kingdom 10/10/2018

This was the 8th hotel on our Route 66 Adventure as booked by ATI and Virgin Holidays. Now purists will know immediately that the Grand Canyon is not on the Route but it is deemed a worthy detour. We arrived late having visited Meteor City on the way and we therefore missed the Grand Canyon!! We had seen it on a previous holiday so we decided on the meteor site instead (awesome) and had a couple of hours in Williams (a beautiful little town) and the Hoover Dam instead. This hotel is excellent and has everything you could want even a bowling alley!! There are several bars and restaurants, games room, pools and a gift shop. The room was great - huge room, very comfortable bed and had everything you would wish for. The bathroom hosted a sunken bath - yes!! The hotel is approx 7,000 feet above sea level and thus the air is thinner and, if imbibing in the bar, please take note that the altitude can cause you to feel extremely squiffy extremely quickly!! We opted for the buffet breakfast (not included), it was very busy and a large restaurant but the food was excellent and had an egg chef making omelettes to order. All in all a welcome albeit brief sojourn in a little luxury.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for reviewing our hotel so thoughtfully. You've created a sense of our surrounding areas, and you've captured a snapshot for others to begin dreaming of. You've been kind to mention our amenities are plentiful, and our rooms are spacious. Your feedback is so helpful as others are planning their special trip to the canyon. Thank you for staying with us and sharing your feedback. We hope you will come back and stay with us again!

"Great location hotel"

5
User 07/10/2018

The BW is not officially on the Grand Canyon property, but it might be the closest, and best maintained. It's big, the rooms are clean and comfortable, and there are plenty of amenities. The indoor pool is open 24hrs, the outdoor pools close earlier. There is a nice outdoor firepit area as well.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. You've noted we are conveniently located and have plenty of amenities everyone can enjoy. We are so happy to be part of your travels. Please come back to visit us again should you return to The Grand Canyon!

"This is a great deal "

4
User 05/10/2018

Rooms are very nice, 2 restaurants, indoor and outdoor pools, bowling and so much more. 15 minutes from Grand Canyon. I highly recommend it. Visited with my daughter who's a hiker like me and we had a great stay.

"Very good hotel"

5
MARTHA91256, Barcelona, Spain 04/10/2018

Apart from the convenience of the location, very near the south gate of Grand Canyon National Park, this hotel is very good because it has good rooms, clean and spacious, well designed. In spite of being close to the main road, the rooms are very quiet. It has four different restaurants at the hotel, swimming pool and fitness centre. All facilities to spend a few days going to the park. The service is attentive and efficient. The price is a bit too high for the level of the hotel, but it is worth it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for your thoughtful review of our hotel. We are so happy to hear you were able to enjoy your vacation. Pointing out our convenience, our clean rooms, and our great amenities helps educate travelers in choosing a room that best fits their needs. We are working hard in our pursuit of leading the industry in superior care, and we appreciate you letting us know we are on the right track. We look forward to your return visit.

"Its about location"

4
Uniqueoutlook, Toronto, Canada 02/10/2018

My friend and I were looking for accommodations in the area and quickly realized that you will be paying premium rates not because you're staying in a 5* hotel but because of location. There is nothing wrong with Best Western, they offer some great hotels for a good rate elsewhere in the country but recognize that does not apply to this region and you may suffer from sticker shock (we did). Luckily, upon arrival we were treated to a very roomy interior that was clean, well lit, had two luggage holders (rare) and a nicely updated bathroom and comfy beds. We were surprised and very pleased. I cannot speak to facilities offered as we arrived late and left early but the location is close to the park (15 minute ride by car), check in and check out were both easy and we had no issues with noise or parking. Felt we made the right choice for our stay. Thanks Best Western.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us know we were the right choice for you. We are glad to hear you found our facility to be clean, comfortable, and in great condition. It sounds like we were a convenient location, albeit a popular one with prices higher than what you might experience elsewhere. Our area works together to ensure our prices are competitive and fair while recognizing there are only a few of us as close as we are. We appreciate your positive review and you business. We hope to see you again on a return visit.

"Very well located"

3
User 02/10/2018

The hotel location, just two minutes driving from south rim national park entrance, and its pools, both indoors and outdoors, make the difference. Rooms need an important improvement and restaurants too. Good for traveling with children.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for your comments with us! We appreciate you letting us know what you liked about our hotel and how we can improve. We apologize for failing to meet your expectations with regard to our room decor. It sounds like you enjoyed being so close to the canyon, and you were able to relax in our pool areas. We do offer several restaurants on property serving breakfast, lunch, casual and fine dining; perhaps you can enjoy a dining experience with us in the future! We wish you safe and happy travels in the future. Please come back and see us again soon so we may have another chance to provide you with superior care.

"Staff & Pool Make this hotel Amazing"

4
Cathy G, Wabash, Indiana, United States 01/10/2018

First visit to the Grand Canyon and wanted to stay right outside of the park. This hotel offers great access to the Park (either a very short drive to the entrance to the South Rim or take the free shuttlebus in). Starbucks only 2 minutes away. Great breakfast included and the pool area was simply a treat after a long day of hiking. Do not eat at the onsite restaurant - so over priced and not good quality. There are better options down the road. Staff are friendly, helpful and down to earth.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for your review of our hotel. We are so happy to hear you were able to enjoy your vacation. We appreciate you letting us know our staff was helpful and friendly. Pointing out our convenient location to the south entrance of the south rim of The Grand Canyon, to Starbucks, and to restaurants in the area helps educate travelers in choosing a hotel that best fits their needs. We are working hard in our pursuit of leading the industry in superior care, and we appreciate you letting us know we have some work to do in regard to the quality of our dining options. We look forward to your return visit so we can have another chance to provide you with a memorable experience.

"Good location to visit the Grand Canyon"

4
daniyell, Massachusetts 21/09/2018

We are 2 seasoned travelers from Boston who have been around the world and this is a true review. Location is great for spending time visiting the Grand Canyon directly in the Village. This is my second visit to this hotel and stayed this time in a back building not main hotel (which is nicer than the back unit).Room is comfortable and clean but is dated and we have spent much less in past for rooms in same condition at other locations. Check in was easy and had friendly front desk clerks. We ate dinner in onsite restaurant and it was pleasant, nice staff and the food was nothing special as neither of us can remember what we ate 2 weeks later at this restaurant.

"Wonderful"

4
User 16/09/2018

My fiance and I stayed at this hotel because it was the only hotel name in the area we recognized. We aren't very outdoorsy but really wanted to visit the Grand Canyon and didn't want to stay in a lodge type of hotel which seemed to be very common in this area. I'll start by saying that the hotel is on the older side, the rooms are a bit dated HOWEVER the customer service, the size of the room, free parking, location and breakfast made up for it. The hotel was located 5 min from the Southrim entrance which was wonderful and there were lots of eating options. We really enjoyed our stay here!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Something for Everyone!"

5
Fred and Terry B, Monroe, Washington 16/09/2018

This is a huge hotel; I'd really classify this as a resort. It really has something for everyone, including a game room and bowling alley. The room was nicely decorated, nice comfortable bed. The extra nice thing was that the handicap parking was located right by the entrance to our building, which was very helpful.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback . We appreciate you!

"4-Star Accommodations, 1-Star Food"

4
CherK528, San Antonio, Texas 13/09/2018

The hotel rooms are everything you want -- clean, comfortable, spacious, nicely decorated -- and staff is very helpful and friendly. Great location that is one of only four stops for free shuttles to the Grand Canyon Visitor Center. But, be prepared that the buffet and even ordering off the menu was not good. What we were told by other guests is that Tusayan does not have any great restaurants. Fast food is the way to go here. The one exception is breakfast. The hotel had a breakfast special that was a great value and really good.

"OK but expensive."

3
CMCPhiladelphia_PA, Abington, Pennsylvania 11/09/2018

I am not really sure why this hotel is #1. The Best Western (at least the room I had in building 3) was outdated and musty (our room definitely did not look like the pictures on the website). It looked like any other run of the mill motel room and definitely not a hotel room. It was fine for one night in the Grand Canyon (I guess they have a captive audience) and was very expensive (we stayed for one night over Labor Day weekend). We were, however, pleasantly surprised that breakfast was included - a buffet in what appeared to be a ballroom with an omelet station. We did not utilize (or even know about) the pool (I am not even sure the pool was open but the front desk staff did not mention this upon check-in). Overall staff was friendly, especially at breakfast. Parking was difficult to find. However, I have stayed at much nicer 5 star hotels for less than half the cost of the Best Western Premier Grand Canyon Squire.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know how we can improve our services and amenities. Your feedback is important to us, and we can use it in an effort to provide a better experience for our guests in the future. We hope you will come back again so we may have another chance to provide you with superior care.

"Beautiful property near entrance to park"

4
Seneca1201, Auburn, New York 10/09/2018

We didn't even know Tusayan existed, so were a bit skeptical about what we would find. This hotel is beautiful! The pool area was really pretty, and our room was spacious, clean and lovely. Tusayan is about 7 miles south of the entrance to Grand Canyon and there are free shuttles, so easy peasy. Many other hotels, restaurants, shops, info center in walking distance. Avoid paying the high prices within the park and stay here!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know you enjoyed your visit! It sounds like everything you hoped for.

"Last bed before backpacking"

4
User 10/09/2018

We stayed here the night before we started our backpacking trip through the Grand Canyon. We arrived late and did not utilize the amenities, but the room was clean and met our needs. The staff we encountered we're friendly.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know you enjoyed your visit!

"Nice Room but poor staff attitude"

2
User 09/09/2018

Booked a Suite 6 months ago and arrived at 3.56 pm. Told "Guaranteed Check In" was at 4pm so to "Go away and come back in 10 minutes as we haven't got a room ready" - no eye contact just the malevolence look of "I have power and you have none". I returned at 4.00pm (4 minutes) and asked a different Desk Clerk for my "Guaranteed Check In" - room surprisingly still not ready - much fumbling and mumbling and then a reluctant and I mean reluctant "you can have a Suite in the "new wing" As I say very nice hotel but the attitude displayed in the 2 staff interactions speaks volumes!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know about your arrival experience. We apologize for the treatment you received. We can and will provide better care in the future, and we hope you will return so we may have another chance to exceed your expectations.

"Great amenities"

4
User 06/09/2018

Loved this Best Western..has pools, fitness center, bar/lounge, bowling alley and game room! Would have gotten 5 stars but the food buffets were HORRIBLE!! I am not picky about food at all but this was all canned crap and not even warm..really bad. And we arrived when they had just opened the buffet so no excuse for cold food!! Just eat elsewhere, their are plenty of places nearby.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Great location and staff"

4
Mike A, London 02/09/2018

Very well placed for a visit to the Grand Canyon (a MUST visit location), we spent a stormy night here which prevented use of the pool and outdoor facilities. Hotel is clean and comfortable with extensive full breakfast and very good staff. Because of the weather we ate in at the Spire Pub which was fine but made all the better by the two servers who did a great job.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Great Location for quick access to the Grand Canyon South Rim"

4
Steve O, York 02/09/2018

The Hotel is in an ideal location for quick access to the Grand Canyon South Rim. The room was clean and comfortable and had a safe.The hotel has a restaurant but there are plenty of restaurants close by, within walking distance.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Staff was great. What ever I asked for it was done and exceeded my expectations."

5
User 30/08/2018

So close to the National Park Beautiful rooms. Comfortable beds. Food in main restaurant was amazing. It was Summer time and they had a beautiful fire place in the restaurant. By request we were seated next to it and we requested that it be lit. They went and got fire wood and lit it for us.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Best Resort in the Canyon Area"

3
GoggleEyedTraveller, New Delhi, India 29/08/2018

Well located- a short drive to the Park entrance and honestly speaking, there are not too many options in the area, especially in the holiday season. We had a buffet dinner there and had buffet breakfast twice. Both were adequate without being fantastic. The property is organised like a motel and parking is adequate. Like someone else mentioned, we saw a couple of elks in the garden at night, which was great. Rooms are fine too. You will spend a lot of time in the Canyon, so the hotel is a good resting place between your visits.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We (and the elk) appreciate you!

"Great Location, Good Facilities!"

4
User 28/08/2018

This was a great hotel in a convenient location which has character and great facilities. The rooms were spacious and clean. The Hotel had three different eating facilities. I would highly recommend eating outside with finger food. The food was delicious and the bartender lovely and hilarious! I had my first cactus juice which was amazing! The Coronado Room was classy and although a bit on the expensive side tasted amazing (review on my account). The facilities were great with a gym, two pools, an arcade, a bowling alley, and three restaurants. The bottom floor was slightly dark and dank unfortunately. But it doesn't affect my review too much.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"We saw an elk"

4
Alex S, New York City, New York 28/08/2018

We saw an elk grazing in the trees next to the parking lot. Holy crap that thing was big. Coolest thing we saw. This was pretty late at night so it was kinda scary but still very cool. Location is pretty good, you're basically right up against the park. Other than that nothing super remarkable about this place. No complaints. This place was a bit overpriced but we came during a holiday weekend. Maybe it's better rest of the year.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"A good quality hotel"

4
Reillylloyd79, St. Neots, United Kingdom 27/08/2018

Good hotel, no complaints, staff were very good, swimming pool area was clean and modern, restaurant had very good food and wine, there was also a buffet restaurant which looked popular, the bar in the basement was great and played some very good 80's music. The staff were very good and friendly. On site laundry which was good, with nearby stores and shops. A great location for visiting the Grand Canyon. One observation, the outside pool bar does serve food until 9pm but don't expect too much, it's basically the bar menu but took twice as long to come out and they brought all the food out at once because they wanted to close. Well at least they were honest! I would recommend eating inside in the bar or one of the restaurants. I would return to this hotel as I thought it was good quality and the rooms and facilities were very nice.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Misrepresented"

3
Sandra H, Sevierville, Tennessee 21/08/2018

The hotel was beautiful and the staff was friendly but because of the misrepresentation on the internet it cost me a day of my vacation time and I had used points for my stay so those were lost too. Just not a happy stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like we might be able to better assist you with your points by hearing more details. Please feel free to reach out to me at bcote@grandcanyonsquire so I may seek resolution with you.

"Very impressed with the facilities and amenities but not the food at buffet restaurant! "

4
AuriSerrano, Hong Kong, China 21/08/2018

Location is excellent and just by the entrance to National Park and walking distance to restaurants and visitor center. Very nice facilities in the area like the pools, jetted tubs, gym area, service and others. The room was ok with plenty of space and all the needed basics. Parking was an issue and the buffet meal at restaurant was poor. Menu and choices could be improved. Taste was poor and selection was average or below average. Drinks choices were good! Staff was helpful!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. We hope you will come back to see us again!

"Great location but at a high price"

4
susan m, Philadelphia, Pennsylvania 14/08/2018

We stayed here 2 nights on a cross country road trip to the Grand Canyon. Although this hotels location and proximity to the National Park was excellent, I felt it was lacking in some areas for the $360 per night price tag. Although the room was spacious with comfortable beds and 2 sink areas which is nice when traveling with 2 teenagers. The shower and tub in the bathroom was not ideal. The shower is in a large soaking tub and even though there was a handle on the wall it was difficult getting in and out of the tub and the shower dirty and moldy shower curtain did nothing to keep the water from spilling on to the floor. There was also a lack of electrical outlets near the bed to charge phones and no USB ports. The laundry facility was nice and close by but I traveled down the dark and gloomy long hallways in search of an ice machine that was functioning and finally found one on another floor. The ice machine at the end of my hallway had a sign that said out of order and when I went to the one in the next hallway hat had a sign that said out of order and to use the one in my hallway (which also was out of order). The only 2 elevators in the hotel were also out of order for a few hours one morning. The outdoor pool and hot tub was nice with an outdoor fireplace and my son thoroughly enjoyed the pool table in the game room for $1 per game. They also had a small bowling alley for $4-6 per person which we did not use. We did not eat in any of the restaurants as they were overpriced as well and luckily we had packed food and drinks. They did offer coffee and water in the lobby but only had powdered creamer available. I can't understand why the hotels with such high prices cannot not offer a free continental breakfast for their guests. Despite some of the problems it still is close to the park and has some nice amenities. But please change the shower curtains out between guests and update the bathrooms.

"Pleasant and clean hotel; great value"

5
Nick R, Hamilton, Massachusetts 12/08/2018

My wife and I enjoyed our 3 night stay at this hotel. The rooms were pleasant and all in it looked well kept and clean. The staff was very helpful. We particularly enjoyed the morning buffet breakfast. The croissants were by far the BEST I've had in the US. Almost equal to the French ones. Sacre Bleu!! I downed 5 the first day and moderated to 3 the other two days. The scrambled eggs were also excellent. Cooking scrambled eggs for a crown and knowing they'll sit under a heating lamp for possibly up to 45 minutes, at most buffet brunches by the time you get your scrambled eggs have turned into one solid, gelatinous and untasty revolting blob. Not so at this hotel. The scrambled eggs were as fresh and fluffy as if I'd made them at home. Maybe they toss the eggs over the edge of Grand Canyon to soften them up. LOL. All being said I would HIGHLY recommend this hotel to anyone. You won't be disappointed.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Grand Canyon visit"

1
vtozser, Stroud, United Kingdom 11/08/2018

Stayed here 2 nights. Dirty rooms very rude staff. They cleaned our room once and we had to ask them to come in. No dusting or hoovering. The only reason we stayed because it was only 10mins drive to the park. Everything is so expensive in here. 3 times more than usual. Don't stay here

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Best Hotel for the Grand Canyon"

5
User 11/08/2018

Superb service and amenities in the area and tried other hotels for the canyon but this is by far the best and keeps getting better! Very friendly and professional staff made our stay wonderful and we wish all hotels could be like this one!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Mediocre hotel meant for just sleeping"

3
User 10/08/2018

This hotel was booked for us by Trailfinders and is well outside the Park. Tusayan hasn't really got much going for it and it's debatable whether staying here or in Grand Canyon Park itself is better value for money. The room is very basic, food (breakfast) was terrible. Just as well we spent as little time in the hotel as possible in it whilst exploring the Canyon. However, there is a coffee/hot chocolate/cold drinking water dispenser in reception that is free to use.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Expensive but nice"

4
User 09/08/2018

The room is not cheap but the quality you get is good. Large rooms. Nice bathroom. Pool area is clean. Enough parking. Staff could be a bit more friendly but I guess they see tourists all day abget tired of it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Check-in Disaster"

2
User 09/08/2018

Hotel is outdated, small rooms and bathrooms. My family arrived at 11:00 pm after a very long day of travel. Upon arrival we were told the internet was down and as a result we couldn't check-in. We kept being told 15 minutes every time was asked about the status. The staff did not proactively inform new guests of the delay as they joined the check in line (and my family ended up advising others of the situation). Total wait time was close to an hour. The staff at the front desk was rude and indifferent to the lobby full of exhausted travelers. No offer of accommodation was made (complimentary drinks or offering to unlock the gate to the pool to sit at tables to wait etc). Each question asked was answered with disdain. I understand the hotel could not help the internet failure but their failure to be kind and courteous during the outage was unacceptable. The manager did provide a voucher for breakfast to compensate us for our troubles but only after beating asked to do so. Although there are limited options for hotels at the South Rim of Grand Canyon I would not stay here again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know about your experience. We understand you were patient during the internet outage, and you made great suggestions on how we can improve should this happen again. We apologize for the inconvenience this caused you, and we thank you again for your loyalty to our brand.

"Family Vacation"

3
User 09/08/2018

This was my husband and our children's first visit to the Grand Canyon ever. I had visited 6 times throughout my life and the last time was 28 years ago and my parents and siblings and I stayed at the Squires Inn. So I decided to come back. We had 3 rooms for our family of 7, 2 parents and our kids were 13-21. The rooms were small but we were only there to sleep, our rooms were in one of the buildings not connected to the main part of the hotel. In our girls room the two queen beds had several stains on the sheets and comforters, I was very upset. Housekeeping responded immediately and changed all the linens. We tried the buffet for dinner which was average. The breakfast buffet was very good with many choices. The sports bar across from the game room had excellent food, drinks, and service. Our kids went swimming 2 days but my husband and I only could tolerate the indoor jacuzzi one day only for a few minutes because the chlorine smell in the indoor pool area was too strong. We used the laundry room which was convenient and clean. We would return but I would request rooms in the main part of the hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Great location. Nice and comfortable rooms"

5
G Y, Tel Aviv, Israel 08/08/2018

Very good location near the shuttle station to the canyon. Nice and comfortable rooms. Good breakfast and very kind hotel team. Very good location near the shuttle station to the canyon. Nice and comfortable rooms.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Location location"

4
Denine J, Philadelphia 08/08/2018

This place was comfortable, clean and close to the Grand Canyon. After reading some of the negative reviews this place was better than I expected it to be. I choose this hotel because I wanted to be close to the Grand Canyon. This gave my family the opportunity to visit the Canyon more than once during our two-day stay. Shuttle right in Front of the hotel. Again it was clean and comfortable. If you looking for bells and whistles this is not the place. However, the staff was pleasant, friendly and very helpful. You are paying for location. Grand Canyon deserves more than just one visit it's so big and amazaing.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Expensive for what you get..."

4
User 02/08/2018

We stayed two nights while visiting the Grand Canyon along the South Rim. Enjoyed our stay and the facilities were clean but costly for what you get. Nothing was included with cost of the room. This was the most costly place we stayed during our visit to Zion, Bryce, Page Arizona, Grand Canyon, and Las Vegas areas. Vouchers or a free breakfast would have been a nice touch. Food was okay and the drinks were extremely costly. Enjoyed some family time in the game room each night and thought that was a nice touch. Mainly shot pool, listened to music, and bowled. Location is pretty good. I gave it a 4 but felt more like a 3.5.

"Excellent stay close to Grand Canyon"

5
User 01/08/2018

I stayed at the hotel for 3 nights with my wife and 2 teenagers. We all liked the indoor pool, indoor hot tub, outdoor pool, and outdoor hot tub. Both kids and I really enjoyed the fitness center because it had a lot of great equipment including free weights, machines, and treadmills. The town of Tusayan is only 1 mile from the Grand Canyon entrance, so it only took a minute to drive to the entrance. Also, there are several restaurants, a movie theater, and a visitor center close tot he hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you and look forward to your return visit. Safe travels!

"outstanding hotel and wonderful location"

5
k b, Dundalk, Maryland 31/07/2018

Hotel was amazing and only 5 mins from South Rim entrance! Clean, roomy and comfortable. Beautiful grounds and awesome game room/pool/workout center. Plenty of options to eat and play! They even held special fitness activities such as outdoor yoga. Bed was very comfortable (and both my husband and I have bad backs, but we slept very soundly!) Hotel grounds and room was well maintained and inviting. But the BEST part of this hotel is the staff-EVERYONE was very friendly and made us smile every day! Special shout-outs to the concierge, Misa, was so helpful with planning and just an all-out friendly person! AND Peter and Lydell (from the bar/restaurants) who made us laugh with their warm humor and great stories. Lydell especially was knowledgeable and shared so much about the local history! My husband and I were truly grateful for his personal attention and wonderful stories. The GM, Steven, greeted us and made sure our stay was comfortable! The wait staff at the buffet, Ashley, Vargas, and Mark, attended to our every need during breakfast and lunch. They were all so personable and accommodating and helped make our stay so memorable! I could go on and on about this property and the fabulous people working there but spacing for reviews is limited! If you get the chance to go to the Grand Canyon, this is the MUST STAY place!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Thank you so much for your generous recognition of our team. We appreciate you and look forward to your return visit. Safe travels!

"Great spot for the grand canyon"

5
User 31/07/2018

We stayed here for 3 nights while visiting the Grand Canyon. The pool and pool side bar were awesome. We spent a lot of time there while we weren't at the canyon. The staff was really nice We had some AC problems with our first room and they switched us with no issues.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you and look forward to your return visit. Safe travels!

"Convenient for Grand Canyon"

4
Peter L, Manchester, United Kingdom 31/07/2018

My wife and I spent one night at this hotel on our Riviera Travel California & the Golden West holiday. It is a big hotel in Tusayan Village just outside the Grand Canyon National Park. We found the staff to be very friendly and helpful. We had a big clean bedroom with two double beds. The room had TV, fridge, coffee maker, etc. The bathroom was surprisingly small, but had bath towels, hand towels and facecloths, plus plenty of toiletries. The hotel has a swimming pool which we did not use. We did not eat here but there are plenty of dining options for dinner and breakfast in the village.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you and look forward to your return visit. Safe travels!

"Grand Canyon Trip"

5
Joyfullyanointed, Rancho Cordova, California 23/07/2018

We stayed for two nights at this very nice hotel in Tusayan, just outside the Grand Canyon. Great accommodations with friendly staff and great service. Lots of places close by for a meal and a grocery store just up the street. Would stay here again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Luxury"

5
adele2222015, Hurricane, Utah 22/07/2018

From the time of our arrival to the check out process we were treated to smiles, happy greetings, assistance and exemplary service. The staff at this Inn seem to really enjoy their work. The meals we had at the restaurants on site were very good.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Exceeded our expectations!"

4
User 21/07/2018

We stayed for a couple of nights as part of a wider tour. The facilities were much better than expected. The presence of laundry rooms proved very helpful. The pool looked great though we didn't have time to use it. The gym was used by one of the family who said the equipment was good quality and worked (not often the case in all hotels!). There has clearly been continued investment. Good location at one end of the Tusayan "strip" but no more than a 10 minute walk to the General Store at the other end. Food at the hotel was good and not overpriced particularly.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Grand Canyon Vacation"

4
Deb P, Sarasota, Florida 20/07/2018

Great location for being close to Canyon's south rim. We were able to get up and back twice in one day! Very busy place! Great place to stay. Higher prices due to location. Variety of meal options available so you can choose to spend $$$ or $.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Best Choice for kids"

5
Euell, Richmond, Virginia 19/07/2018

This is a VERY nice hotel, super close to the Rim, it has 2 Pools, bowling alley and arcade for kids. The staff is fantastic. We stayed in the newest building - it was super clean, spacious and comfortable. Great choice!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you.

"Tusayan stay"

5
rchamlet, Racine, Wisconsin 19/07/2018

What a wonderful stay! This was our first time staying at a Best Western for quite some time. Upon check in, our reservation was upgraded to a business suite. Can't quite put into words how spacious this room was....and beautiful! And the AC was as it should be - not an icy blast! We received tickets each day for a complimentary breakfast which was amazing. There was a station where you could have omelets made to order, along with a buffet with scrambled eggs, sausage, fruit, waffles and an automatic pancake machine. There was a shuttle stop right in front of the hotel you can take to go to the Grand Canyon Visitor Center to connect to other shuttle routes to tour the canyon viewpoints. The outdoor pool area was beautiful also. There was also an outdoor bar, although we didn't have time to use it. And there was a bonus - a giant elk roaming the parking lot as we were unloading the car!! We'd stay at this location again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you.

"The nicest Best Western ever."

5
User 17/07/2018

This is an excellent alternative if the hotels inside Grand Canyon National Park are booked. It has both indoor and outdoor pools, an outdoor fireplace, some rooms with balconies or patios, deer grazing on the grounds, and excellent service. There is a shuttle to the Canyon that stops at the door. We had a problem with our originally booked room and they upgraded us to a (ridiculously large) suite. New furnishings and clean. The fancy restaurant was good but I'd avoid the cheaper one. I'd stay there again and have recommended it to other families.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you.

"GRAND ADVENTURE"

5
TheBigO23, Los Angeles, California 17/07/2018

Excellent hotel! We wanted to be in close proximity to the Grand Canyon and this Best Western fit the bill. Food was excellent, staff was courteous and helpful and our room was to definitely to our liking. We'll be back!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you.

"Good hotel in a great location for visiting the grand canyon"

4
S_Davis45, Salisbury, United Kingdom 10/07/2018

Location is fantastic if visiting the grand canyon which is ten minutes away by car. All the hotel staff were very accommodating and friendly. The room was large, clean, with a nice décor, had the fridge and tea and coffee making facilities expected in American hotels and the bed was super comfortable. The air-conditioning unit in the room was nice and quiet. The facilities were good and included a games room with a bowling alley (great if your travelling with children). The food was average, we did the evening buffet on our first night and decided not to use it again. Breakfast was ok. Would I stay again, for sure.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"amazing location!"

4
User 09/07/2018

We spent 2 nights here while visiting Grand Canyon. This is a place that will cater to all your needs - clean rooms, nice pool, bowling alley, several dining options (the food was ok, nothing special). The staff wasvery accommodating and showed a great deal of hospitality. There is a lovely store within the hotel where we found cute little souvenirs and a good selection of snacks & beverages.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Very Nice Place"

4
227RoadKing2015, Ridgefield, New Jersey 08/07/2018

My family and I stayed here while visiting the Grand Canyon, and found it's location well suited for exploring the park. We found that our room, and the hotel overall to be clean and well kept. The rates were a bit pricey, but not out of line with the other hotels in the area....... typical tourist town prices. We didn't use the pools, or the game room so I can't comment on them, but overall I feel confident in recommending this hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate your business and recommendation.

"Our stay at the Grand Canyon"

4
dlhuntley1450, Lansing, Michigan 06/07/2018

This was one of the most expensive hotels on our journey west to visit the Grand Canyon. There were elk in the yard and they had a nice laundry area. This was a plus! The room was ok. We walked to have supper and shop at the Trading Post nearby. It was too expensive to eat anywhere except fast food.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. We look forward to seeing you again.

"Great locatiion!"

4
User 05/07/2018

This hotel is in a great location to tour the Grand Canyon. They do have a full buffet dinner if your in a hurry, and a nice pool. There is an activity center for families, and some good food choices. Pink Jeep Tours will pick you up from this hotel and bring you back, which is very convenient. The rooms are good, and we were comfortable. We saw Elk walking around by the pool, so heads up when walking the grounds.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback! We appreciate you.

"What a wonderful place!"

5
User 29/06/2018

The room are big and clean, we appreciate the pool (internal hot and external with jacuzzi) and the restaurant.. is wonderful! Everything is nice and you can eat a lot of delicious things, I would not go away!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Please come back and visit again soon!

"Beautiful Best Western Grand Canyon"

5
rhondab531, Rochester, New York 29/06/2018

I cannot recommend this hotel enough. It's beautiful, it's clean, and it has everything you could want and more. If you're visiting Grand Canyon South Rim, look no further. This place has indoor/ outdoor pools with Jacuzzi, outdoor patio with fire pit and bar. It has a bowling alley and billiards room. Free parking and wifi. Enjoy complimentary Grand Canyon Park admission and free bus to and from the hotel. The busses run every 20 minutes from the hotel to the Grand Canyon and back. Prices are comparable to all other hotels nearby. Buy tickets online for the Grand Canyon IMAX only minutes away. And don't forget to visit Bedrock City, home of the Flintstones, on your way to the hotel. You will pass right by it. Great staff and beautiful décor inside and out. Don't pass this up.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate your kind review!

"Awesome and affordable to see the Grand Canyon"

5
User 27/06/2018

My husband and I stayed here in May and it was all you could expect. Clean rooms and good and kind employees. The information area to get tickets for day trips was super helpful. The breakfast was great. They had a large selection including someone making omelets and they had a waffle maker. The wait staff were so nice. The manager was present asking where we came from and our plans while there. I can't even describe the Grand Canyon in words. It is beyond beautiful. And it's about 10 minutes' drive from the hotel. I would absolutely stay here again and do recommend it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. How wonderful that you were able to experience such a beautiful place and were able to relax with us! Wishing you safe travels in the future.

"Pleasantly Surprised"

5
steve h, Murfreesboro, Tennessee 27/06/2018

Having never stayed ay a Best Western we were surprised to find that this hotel was a little upscale. The restaurants were good and the staff very nice. Convenient to the entrance of the Grand Canyon. Would definitely stay there again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are glad to hear we exceeded your expectations!

"Good value, super close to Grand Canyon "

5
Marcus S, Huntingdon, United Kingdom 21/06/2018

Great hotel with superb facilities (pool, restaurants etc) which is really close to the Grand Canyon. Very highly recommended, staff are very helpful and some are a little quirky which is actually fun! Good value.

"All Renovated rooms? False advertising... Housekeeping left our door open..."

2
User 20/06/2018

We stayed here for two nights last week during our visit to the Grand Canyon. The location is good, just a few miles from the south rim entrance. Check in was fine, although they only gave us one room key instead of two, which was a little frustrating to keep switching the key off between my husband and i. The hotel claims each room is recently renovated, and that may be the case with the furniture, but our carpet was so deeply stained, the fire sprinkler in the bathroom was severely rusted, the shower curtain had lots of mildew and stains and definitely needed cleaned, and the bed mattress was very soft that we sank into it too much (i'm 5'10 and 130lbs)... The worst part about our stay was the second day when we arrived back in the afternoon after being in the grand canyon all morning, i get to the front door of our room and noticed that our door was cracked open and housekeeping didnt shut the door all the way!! Having only one key as mentioned above, i was waiting on my husband to come over from the car, but once i noticed the door, i just had to push the door in with barely any effort to open the door without a key! Luckily i dont think anything was stolen, but it very well could have been! I mentioned this to front desk upon check out and they didnt seem to mind or offer any apologies. They said they would mention something to housekeeping... The renovated pool outside was nice, i used the hot tub once. Towels are provided outside. The rooms were overpriced for what they were. Next time we visit the GC, we will not stay here.

"Anniversary trip"

2
sunworshiper190, Dublin, Ireland 18/06/2018

On our recent & first trip to Grand Canyon from ireland we were booked into this hotel it was pretty basic which was ok but what disappointing us on the morning of our check out we were awoken at A Knock on the door at 08;30 am for room service we stated We are checking our today only to be disturbed again at 09:10 hrs requesting room service once AGAIN this actually annoyed us as we were intending to leave at 10:30 for an 11am checkout When we checked out & I returned the key to the main reception and I was asked was all ok with my stay I stated I had a complaint about being awoken twice for room to be cleaned when it was our check out day the reception gentleman appeared to not comprehend what I was saying & began asking about my key had I problems with it I told him I had a complaint regarding being awoken for room service on my morning of check out He continued to misunderstand what I was saying however the same gentleman clearly understood us the previous day in check in very clearly, So I just left annoyed and disappointing at his response,we Would not recommend this hotel again we booked it through trail finders and we will notify them of our dissatisfaction with the service we were on a special trip away & this was our 10 th hotel to stay in We wouldn't return to it as a result of disinterest in a complaint we had other hotels we visited were a lot friendlier better service & keen to make our stay enjoyable & memorable This I'm afraid was memorable for the wrong reason

"Family Grand Canyon tour with pink jeeps"

5
norak119, Cloquet 18/06/2018

As part of my grandson's introduction to Arizona, we drove to Tusayan to stay the night before our pink jeep tour of the canyon. This Best Western is clean, comfortable, reasonably priced and perfectly located. We ate at the hotel for dinner and breakfast and were not disappointed with the food nor the service. Highly recommend staying here for a relaxing rest before touring the canyon.

"Not bad nothing special "

3
EddySteurs, Kapellen, Belgium 18/06/2018

It is like you can expect from a best western type of hotel, Everything ok but nothing out of the ordinary. Location is close to Grand Canyon park entry so that is convenient and the swimming pool is also nice

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Bait and switch"

1
cdonohoue, Cincinnati, Ohio 13/06/2018

They show a beautiful pool area... but don't tell you they have multiple buildings that are NOWHERE near the pool. We had two rooms that were well over $200 each... this place wasn't worth half of that. We had to change one room because the air conditioner was broken and the coffee maker didn't work in the other room! And don't ask for an early check in... they bite your head off on that request. No complimentary breakfast either. Better places to stay in the area.

"Nice Option near Grand Canyon South"

4
Krista B, Illinois 12/06/2018

We only spent one night here on our whirlwind tour of Vegas, Grand Canyon West and South and Sedona. We asked for a quiet and newly renovated room and that is what we got. Our room was large, clean, and quiet and the beds and pillows were comfortable. We did have our worst dining experience of our week long trip at the Squire Pub on the lower level of the hotel. We ordered chicken wings which were overcooked, and we had to flag down our server for everything we needed. We did not have breakfast at the hotel as it was not included in the price we paid. We ended up driving the 10 minutes into the Canyon for sunrise and had breakfast at the Bright Angel Lodge. The food there was very good and made to order rather than buffet. I booked this hotel, in part, because of the extra amenities here - bowling, billiards, pool, hot tub, etc. Since we were only in the Canyon for one night, we ended up spending most of our time there, so, other than a quick dip in the hot tub, the amenities did not benefit us. If I had a do over, I might have taken the room that opened up at a lodge in the Canyon one week before our trip. Our priority was to see sunset and sunrise in the Canyon - not spend time at a hotel. One other incidental observation - the hotel appears to hire an international staff (possibly for a more global appeal to the myriad people from across the world who are drawn to the Canyon). I have no problem with this, but, my husband and I had a hard time understanding a lot of what was said to us because of strong accents.

"Not the worst, but definitly not the best"

3
User 11/06/2018

My two biggest issues were that for the life of us we could not get both keys to work. I repeatedly tried to get two working keys and each and every time I'd return to our room for only one to work. The second thing was the buffet the food was disappointing. The hotel got the job done, the room was nice enough, there were just a few things that left us less then impressed.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve.

"Loved the location of this large hotel"

4
Glynis B, Nanaimo, Canada 11/06/2018

We only stayed one night in May 2018, but the location was wonderful. Large indoor and outdoor pool, lots of things to do at the hotel (very family friendly) Large room with king bed (very comfortable) and large sitting area, The bath room was huge....love it. The wifi was a bit of a concern, my cell phone was hit with some Malware, but was able to 'clean it out'. Still loved the hotel, parking space, etc.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve.

"amazing hotel and instalations!"

5
User 10/06/2018

the hotel is beautiful, the pools are great and the room was really nice customer service is great however housekeeping woke us up 8:30 in the morning saying that we didn't have do not disturb on the door that's why he knocked....this was unbelievable and unprofessional....I understand that after 11 which is check out time you can knock on the door but never before that...….very bad!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. When you are on vacation, relaxing is important. We failed to meet your expectations when we disrupted you while you are resting, and we apologize. We will use your comments to help our team understand how important it is to provide better care for our guests. Thank you again for letting us know.

"Wonderful"

5
patrickzalewski, Grand Rapids, Michigan 05/06/2018

Great all in one hotel and close to the grand canyon. Staff was helpful and friendly. Food was great . Fun bartenders. The grounds were beautiful. The rooms were a good size. Pool areas were clean and outdoor pool had plenty of chairs. Fitness center had plenty of options.

"Great Location "

4
User 05/06/2018

Situated just outside the park, this was the perfect spot to stay. Didn't feel overcrowded in any situation. We enjoyed the hot tub after a full day in the park. Decided not to do the breakfast buffet but spent the same amount of money in the dining room. The 3 support servers were on top if their game, friendly and put a smile on my face.

"Great Stay"

5
User 01/06/2018

The whole experience here was phenomenal. The only issue we had was the toilet wouldn't flush but someone was at the room in the time it took me to go to the car and back inside (the car was parked outside the front door).

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. We hope you will come back and see us again!

"Good hotel very near Grand Canyon NP"

4
garywM7176AU, Tyler, United States 01/06/2018

Best Western Premier is a large hotel with multiple restaurants, multiple swiming pools, bowling and arcade on site, with shuttle to the Grand Canyon NP just outside. The staff was great and helpful as well as curtious. Breakfast was outstanding. Overall clearly a good option for Grand Canyon NP visitors.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked. We hope you will come back and see us again!

"Perfect Vacation"

5
User 31/05/2018

Great hotel, we extended our stay there by one night because of the hotel. We were in the 7000 building and our room was spacious and clean. You will enjoy everything they have on the property to do from swimming in a heated inside and outside pools and hot tubs, bowling, different bars. Their restaurants from fine dinning to café we great. You will love this hotel!!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked. We hope you will come back and see us again!

"Weird/funny time warp"

3
Janepenny, Charleston, West Virginia 31/05/2018

This was my first trip to the Grand Canyon and I really had no idea that this was a whole “experience” — sort of a weird time warp of the golden age of american car travel. This hotel totally fits the whole vibe from its only slightly updated 70's western/glam resort-type feel. It's big: the original “Y” shaped building focuses around a three story central staircase with gold, waterfall, and western statues. There is even a dining room where you can get a formal dinner called The Coronado Room - so cool! There is also a bistro type place, a shop, etc. Around this central “Y” are newer “wings” that are freestanding with their own entrance lobbies. I wish i could tell you about the Coronado Room but I spent so long driving around the complex looking for my building that I missed dinner. The place is a bit tired looking- carpets are dirty, not much attention to detail ie: no shampoo/conditioner, the signage way-finding is abysmal to nonexistent, but it feels weirdly quirky and old fashioned. It could be a really special place but it needs some attention. The overall experience totally adds to the surreal experience of Grand Canyon-as-spectacle via the golden-age of cross-country car travel.

"Great Location if Visiting the Park"

4
Kat654, Reno, Nevada 30/05/2018

This hotel is very close to the entrance to the park and as such, they can justify their room rates. It is nice, but we feel a bit overpriced for a Best Western. Our room was comfortable and clean. Lobby is very nice and even has a gift shop.

"Lovely Stay"

4
Georgia S, Birmingham, United Kingdom 30/05/2018

We only stayed for a night on our way to the grand canyon, but the room was huge (there was 4 of us and we fit easily & were comfortable), the hotel is lovely & clean and have a really cute lil shop on sight. The road by the hotel has a petrol station & plenty of food places.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. We hope you will come back and see us again!

"good review"

4
isabelgA5241YA, Vallejo 24/05/2018

The location of the hotel is very appropriate .The room is just fine it is clean and the temperature is good for old people like me .The restaurant are are just perfect .I would use it again next time I go there for a vacation

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and show we can improve. We hope you will come back and see us again!

"Best Value for a Grand Canyon Trip"

5
JPTEncino, Los Angeles, CA 24/05/2018

Very satisfied with this property. A big surprise was the restaurants. I don't usually stay at chain hotels but this was an exception. The food, the outdoor areas and the staff were all exceptional. We would definitely stay here again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and show we can improve. We hope you will come back and see us again!

"Great staff"

3
K8245JVrobind, Dayton, Ohio 24/05/2018

The staff at the Best Western Canyon Squire Inn was outstanding. They were extremely helpful. I had a pet friendly room, I didn't feel like the quality of the room met the price I paid. I understand many people do not treat a room as if it were in their own homes nor do they control their pets. Unfortunately, I do and therefore I pay the price for those who don't. The room was not very clean, but all the amenities worked just fine. There was a large area for pet exercise and relief. The breakfast buffet was a good value and prepared me for a day out at the canyon. The evening buffet left something to be desired--we did not return after our first foray there.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and show we can improve. We hope you will come back and see us again!

"Lovely hotel close to the Grand Canyon"

5
TLG58, Fairlawn, OH 24/05/2018

We had a very nice room; quiet and overlooking the pool area. Since it was cool, we had no issues with pool noises. The room was plenty big for us. My only issue was we did not have good wi-fi and because I had to work, it was difficult to connect to the internet.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and show we can improve. We hope you will come back and see us again!

"BLDG 2000 new and nice"

5
User 23/05/2018

You can tell it's brand new and is still in the works of being finished up. Room had a nice touch with the stone and hard floors (nice change from rugs). Bed was comfy. Check in/out was pleasant. They have a water station for guests with all sorts of varieties which I thought was a nice added touch. Had a slight issue with hot water and Regis (its been a long day so not sure if managers name) but he was top notch perfect!! I was obviously upset about not having hot water and turned into feeling like I was talking to a good friend! Way to go!!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and show we can improve. We hope you will come back and see us again!

"Nice stay"

4
GentleSol, Nanuet, NY 17/05/2018

Very nice and clean place, a few miles out of the Grand Canyon National Park. Great friendly staff and clean rooms. - During our stay, we would miss the property from the main road a few times. I guess the signage can use better placement or lighting. - Very satisfactory though altogether.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. We hope to see you again on a return visit.

"Nice hotel"

5
Lisa Q, Howell, New Jersey 16/05/2018

We spent 1 night here while on a whirlwind tour of Arizona. The hotel is very nice and modern with large rooms. It seems to have been updated recently, and the room was very clean. This would be a great place to stay with your family because they have all the amenities. Pool, restaurants, bar and a bowling alley! I would definitely stay here again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about our hotel. Come back and see us again soon!

"Decent hotel and I would come again"

3
kennebunk_larryMaine, Maine 15/05/2018

I have mixed feelings about this hotel. My impression before I booked in Tusayan was that finding really good accommodations was not possible and, from the reviews, this hotel looked liked the best option. My expectations were not high and they were therefore met. We were assigned a room in building 3000 that was on the first floor but felt more like it was half in the basement. There was a somewhat musty, damp odor to the hall and room. However, it was clean and the king size bed was comfortable. The lobby in the main building is attractive where you can get ice cold tasty water and fresh coffee at any time. Also, the front desk staff were very friendly. All the lodging prices in this town are high but at this price, it absolutely should have included a breakfast. It turns out that the buffet breakfast at only $14 is a great deal and included made to order omelettes which were excellent. I would recommend to the hotel management that for a small cost to them, by including it in their base price, they would get more positive reviews.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. Please come back and see us again.

"Avoid at all cost"

1
KBKai, Carlsbad, California 14/05/2018

Stayed one night and one night too much. Chose this hotel based on good reviews. I can only assume I was assigned a room in the old section of the hotel that many have said is not good. Everything, I mean everything, is dirty. At $296 a night for a two queen room I would expect a clean room. Dirty hallways, carpet, door, sink, toilet, floor, sheets, towels, coffee maker. I would have taken photos to post, but I didn't want to relive the horror. After years of using TripAdvisor I finally signed up for an account specifically to review this hotel......that's how bad it is.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know where we need to focus our attention. We failed to meet your expectations, and we apologize for letting you down. Please consider staying with us again so we might have an opportunity to provide you with better care.

"Location, location, location"

5
User 14/05/2018

A very nice hotel, rooms are spacious and clean. We stayed in the newer sections, so pretty clean and bright vs. the older rooms (they looked worn). Nice pool and friendly bartender - nice property. We had dinner at the steak house and food was great!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know how much you enjoyed your stay. Please come back and see us again.

"Pleasant Surprise!"

5
MikeSteven, Richmond, Virginia USA 09/05/2018

I was initially hesitant to stay here but all the lodging in Grand Canyon Village was fully booked. We stayed in the 7000 building which is a newer building. The room was large and had a small refrigerator, Keurig coffee maker, and a microwave. The bathroom was large with a nice shower. We ate our meals in the room as the reviews of nearby restaurants were not good and were expensive. We found the best grocery supplies were in the Grand Canyon park at the Village Marketplace. They had rotisserie chickens for $4.99 and small pans of homemade meatloaf for $4.99. If you are into fast food there is a nearby McDonald's and Wendy's. It was nice to have both an indoor and outdoor pool. I do not understand the negative reviews. Maybe the key is to make sure to stay in the newer renovated rooms. I would not hesitate to recommend staying here.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback! We appreciate you letting us know what you liked. We value your business and hope to see you again soon!

"Like being in a movie"

5
User 07/05/2018

This was our best Best Western we've ever experienced. We are loyal to the Best Western brand and have seldom been disappointed. This one was over the top and I can't wait to go back. The service, amenities and accommodations were the experience to remember. The staff were extremely attentive in all areas of the resort. I only wish the stay was longer as we did not get to sample all of the amenities available.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you. We value your business and look forward to seeing you again.

"Not what I expected!"

3
Diane R, Mansfield, United Kingdom 07/05/2018

This hotel looked as good as it does on its pictures (outside)and the reception area is good. Our room was disappointing as very old and tired. For some reason we were given a disabled room, we didn't say anything as we didn't think it mattered. That was until we had a shower, the shower raiser rail didn't rise lol! The room was clean, and bedding good. The room was very noisy, you could hear everything in the corridor. We tried the buffet €18 + taxes, It wasn't the best and was over priced for what was served. The pub down stairs was good even though the staff was stretched. A nice selection of beers, happy hour, decent food and a relaxed atmosphere. I had a strange experience when checking out, a staff member who was more superior than the other staff allowed me to go to him at the desk then sent me back to queue until his colleague was free. It was a shame he made me feel uncomfortable as his colleagues had been lovely.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve our service. We apologize we failed to exceed your expectations. We hope you will consider staying with us again so we may have another opportunity to provide you with better care.

"There are hills nearby: run for them!"

2
User 04/05/2018

"Best Western Premier Grand Canyon Squire Inn"...like the "Democratic People's Republic of Korea" what it lacks in quality, it makes up for in the length of its name. We had an atrocious stay here that mercifully ended within a half hour. One is reminded of the Poltergeist movies when walking through its shady corridors. Our room didn't look terrible at first glance: besides the jalopy moonlighting as an air conditioner, the bed actually looked like it was purchased in the past decade. The bathroom, however, looked as old as Poltergeist itself. The tile grout had apparently gone goth or something. The toilet water featured a worrying shade of yellow no matter how much I flushed and I couldn't tell if it was just because the bathroom's fluorescent light was doing its best dying star impression. No worry: according to the sign on the toilet, it was just reclaimed water. Yes worry: the sign added something to the effect of "don't let the water touch you for the love of sweet baby Jesus" in several languages (okayyyyyy). That the previous visitor had missed his target - and was clearly dehydrated from what I was able to tell in this foggy morass - had us calling reception for another room. The second room was more of the same. Except the decent bed now came with the reddish-brown stain on Gorbachev's head and something with claws must have been testing the thread count of the sheets. Perhaps this room was the scene of America's first murder by a cat, who knows? These thoughts were interrupted by the toilet incessantly running/flushing by itself, keeping with the Poltergeist theme of this joint. Strike two: we were out. I would have given one star out of five if it weren't for the good service by the staff on site including at the front desk (thank you Andrea for expeditiously allowing us to leave with a full refund with no fuss) and the bellman, who took it upon himself to apologize for something that was clearly not his fault, which lies with Best Western's management instead: this is the kind of investment you're putting in - near one of this country's most iconic landmarks? As a budget traveler in my younger years, I have experienced far worse but never had to pay over $250 per night for the privilege. If there are indeed renovated rooms in this Best Western, we missed all of them. Final word of advice: if they offer you anything in the 2000 block, hit the road.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for offering your candid and valuable feedback about your experience. We appreciate you letting us know your interactions with our team were friendly and helpful. We will take your comments to heart and work toward improving the perception of value and quality, and we apologize for the unfortunate experience you endured. It is our hope you will come back and allow us another opportunity to provide you with better care.

"Great hotel near Canyon entrance"

5
User 03/05/2018

Very excellent hotel within a few miles of the South Rim grand canyon entrance. Rooms are well-appointed and very clean. Overall facility is very nice and the people were great. Highly recommend a stay here if you are planning to visit the canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you!

"Problems"

2
Richard S, Alpharetta, Georgia 02/05/2018

We got the large suite king bed room and while the room is very nice if very expensive I have some ongoing problems that should not be for the price we are paying. First the sound proofing is bad. I'm listening to some tramping around in the room above us and in the bathroom I can hear children carrying on coming down through the ventilation system. I have not found any way to turn the fan to constant mode. In fact the HVAC unit is not working at all and has the strangest set of controls Ive ever seen. The woman at the desk was clueless and said she'd send someone over right away whever that might be. We've been on the road fpr over a week now and this is easily the most dissatisfied I've been while paying the most money. Ugh.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know where we need to focus our attention for improvement. It sounds like you were met with disappointment, and we are so sorry for letting you down. Please feel free to reach out to us directly should you wish to discuss your experience further.

"Clean and comfy"

5
CrasMack, San Rafael de Escazu, Costa Rica 01/05/2018

Stayed here for one night during our stay at the canyon. We have nothing bad to say. The room was large and clean. Staff was pleasant and the onsite restaurant served a great meal. Check in and out was simple. It's all you need for a one or two night stay at the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you. We hope you will come back and see us again on a return trip to The Grand Canyon!

"Fantastic hotel to stay at."

5
Mike H, Cincinnati, United States 30/04/2018

Very clean, close to the park, great amenities and great décor. Breakfast was good. Got a nice up grade to our room. Close to the helicopters located at the airport. Rooms were very clean and organized.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are thrilled to hear you enjoyed your stay, and we look forward to your return!

"Enjoyed our stay!"

5
Treeless, Yuma, AZ 29/04/2018

Friendly, helpful people at front desk, at restaurants and in the hallway. Very nice facility. Well maintained, clean, nice landscaping. Big,clean room. Comfortable bed. Good A/C with continuous fan for easy quiet sleeping. Microwave, refrigerator, Keurig coffee pot. Excellent food at buffet for dinner and for breakfast. Would highly recommend this hotel. Paid $199 per night for 2 beds.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are thrilled to hear you enjoyed your stay, and we look forward to welcoming you back soon!

"Best Western: Grand Canyon"

4
Diane R, Overland Park, Kansas, United States 26/04/2018

Convenient location. Better quality than we expected for a Best Western. Facilities were nice and clean. Lovely pool area. Only about 5 minutes from the entranced to the Grand Canyon. Beds were comfy. A bit on the pricey side but seemed to be in line with other options in the area.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked! Please come back and visit with us again soon!

"Chasing refund for close to 3 weeks now"

1
traveller9182, London 25/04/2018

I made an online booking through the Best Western website and cancelled well within the free cancellation period about three weeks about. Despite two phone calls to the hotel accounts team and reassurances that the money would be refunded the next day, the delay being due to a malfunctioning card system, I am still waiting for my money. Not at all what I would expect from a major hotel company

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for sharing your feedback on Trip Advisor. I understand you are attempting to reach us in any way you can for resolution. I apologize that you have had to go to these lengths to get our attention. Given the anonymous nature of your feedback, I can best assist you if you reach out to me directly. I hope you will, as I would like to get this resolved for you. Please reach out to me at bcote@grandcanyonsquire.com.

"Disappointing"

2
MikeCJLanza, Haría, Canarias, Spain 25/04/2018

We were looking forward to this one during our 30 day USA road trip. Many of our previous hotels on the trip had been Best Westerns, and we had loved them but this was to be the first "Premier." We made a mistake in booking "Economy double" rooms, because the hotel is pretty expensive. We arrived earlier than normal check in, and asked if our rooms were ready. We were told that one was (we were travelling with another couple,) so they checked in and got a very nice room. We went to the canyon and came back at about 6PM to collect the keys to our room. We were shocked when we got there! The bed is not a double - I can only describe it as a large single, and the room was tiny. Even with the small bed, there wasn't room to put our luggage on the floor. The images on booking .com do not bear any relation to the actual room. We went to reception where we were told our friends had been upgraded, but that there were no other rooms available. I asked to speak to the manager, and told him I was prepared to pay for an upgrade, but that we couldn't possibly sleep in such a small bed. He was quite argumentative and the jist of the conversation was "You've booked through booking .com so you'll have to contact them if you have a problem, or I can arrange a refund for you." I argued that the bed was not a double, and was therefore not what we had booked, but he was insistent that it was a "Small" double. I also pointed out that our friends on the same booking had received a room like the one pictured. Eventually, although it took a lot of persistence, and my wife suggesting she'd sleep in the lobby, the manager was able to find us a room in the main building. These rooms are very nice, and I would recommend it to anyone. I was left with the impression that the hotel wasn't really interested in clients who had booked through third party websites. In fact, looking at the hotel's own website, those rooms aren't even mentioned, so I suspect they are kept for third party bookers. Finally settled in our own room, it was by now 7.30 PM (after arriving at the hotel at lunchtime, so we decided to try the buffet restaurant in the hotel. It was a complete disaster. None of the staff seemed to know what was going on. The credit card machine wasn't working so we had to pay cash, the drinks machine wasn't working and nobody came to the table to offer us drinks, which we were quite happy to buy, and despite being told by the guy on the door that they would. The food was distinctly average, and wasn't be topped up regularly. Breakfast was the opposite - great service and excellent, fresh food, by the way, and in a different part of the hotel. Other issues were the ice machine on our floor wasn't working, the drinks machine in reception wasn't working and neither reception or the shop, where I bought some clothes, could swipe credit cards - they had to go "old school" and take imprints. Overall, it felt like the hotel had some real issues with equipment and that nobody really cared much about clients. I almost felt like it was going out of business. I don't think I've ever written such a poor review of a hotel, and you can check my profile and see that we've stayed in many. My advice would be to avoid this one, but if you can't, stay away from the economy rooms, unless you are a single traveller with little luggage, and eat dinner out.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your valuable feedback. It sounds like you were looking forward to your stay, and you were met with disappointment instead. All of our guests should feel valued and cared for; the method by which you discover our property might be through a third party, and we want all of our guests to feel special--because you are! Experiencing instead sub par treatment or service is not what you should expect from us, and we apologize for letting you down. We can and will do better, and your comments help us understand where our focus needs to be, We are here for you should you wish to discuss your comments further. Please consider staying with us again so we can provide you with better care.

"Serving a very popular attraction, this hotel doesn't have to try very hard - and it doesn't"

4
Projournalist, Delaware 23/04/2018

This hotel is strategically very well located, as close to Grand Canyon National Park as it's possible to get, without being actually inside the park. And with 5 million visitors annually to the Grand Canyon, this hotel (and its competition) in Tusayan AZ, really doesn't have to solicit customers. Our room was in an older "block" of ground-floor rooms clustered in buildings separate from the main building. These rooms are quite large and comfortable, with plenty of space for luggage, two sinks, and fairly good lighting. But these rooms are showing their age: our HVAC unit was loud, the bathroom door hadn't seen any cleanser in a VERY long time (think door handles to the bathroom), and the security latch on the entry door was pulling its screws out of the wall (effectively nullifying any pretense at security). The room did include a safe (an important plus for guests), and good wifi. At $200/night in this location, this hotel should include breakfast, but didn't... but the buffet breakfast was very good, and included a made-to-order omelette bar. The hotel has the pretense of a "luxury" lodging, but it's really a notch below that. The in-house restaurant ("Coronado Room") imagines itself as "fine dining," but really isn't (see my separate review). Having said all this... there aren't many choices when visiting the Grand Canyon, and what's available books up fast each season... so the Best Western Premiere Squire remains a decent choice.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. You've shared wonderful details that will help future guests understand what to expect. We hope you will visit us again!

"This might not be the place if you want to check-in early"

3
User 23/04/2018

After hiking up Grand Canyon, we arrived the Inn before 12PM. Luckily a clean room was available and we were ready to check-in since we were messy and the outside was cold and windy. Only problem was the front desk staff wanted to charge extra $50 by checking in before 4PM. I asked if I could cancel the prepaid reservation and the staff said no and offered 50% discount, extra $25. For whatever the reason he did not charge, maybe because I told him that I expected a refund when I check-out before 11AM check-out time. I thought that the potential visitors should be aware.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know how the early arrival fee impacted your stay, and we are so sorry to have let you down. I am very happy to announce we no longer engage in this practice. All guests are welcome, and we will provide an early arrival experience at no cost to our guest. Thank you again for your business and your feedback. Please visit with us again soon.

"Would stay here again..."

5
MOBTD10, Phoenix, Arizona 20/04/2018

I booked Best Western Grand Canyon only a few hours prior to my arrival. They were out of designated pet rooms but opened up another one so I could stay here with my dog. They were overwhelmingly cordial at check in and check out, even giving my dog a welcome bag with milk bones. The lobby is lovely. Very convenient to the entrance of Grand Canyon South Rim.

"Great Hotel"

5
elsynator, Florida 19/04/2018

Minutes from the entrance to the Grand Canyon National Park. Clean rooms. Nicely decorated lobby and rooms. Loved the framed photography in the hall on the main floor. Nice gift shop.We would stay there again.

"Do Not Recommend - Find an Alternative"

2
travelexp2015, San Francisco, California 16/04/2018

Find another hotel. Found this specific Best Western confused about the concept of hospitality. When guests arrive after a very long arduous car trip -- you don't say, when they arrive a bit early, yes rooms are available, then come back and say -- sorry, rooms aren't available unless you pay $25 per room for early access. What? Are you serious? Can you operate a hospitability business any worse? I complained --and Mgt responded by blaming the front desk agent. Poor management. Find an alternative hotel near Grand Canyon. There are plenty to select from.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. Your comments are so important to us in helping us deliver a high quality experience, and we are so sorry we let you down with regard to your early arrival. We will take your comments to heart and we hop you will consider giving us another chance to care for your memories.

"Clean and comfortable "

4
bananarootoo, Portland, Maine 16/04/2018

Just outside of the Grand Canyon, this hotel had plenty of space, clean rooms, a pool and game room. A couple of restaurant choices and friendly, helpful staff. There are also several restaurant choices nearby and a quaint downtown area. Enjoyed my stay!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback! It sounds like you enjoyed your stay. We appreciate you letting us know what you liked. We hope you will be back to see us again soon, and we wish you safe travels until that time.

"Just ok hotel very close to the Grand Canyon"

4
DukeNJ, New Jersey 15/04/2018

We picked this hotel because of its location - just 1 mile south of Grand Canyon entrance. The hotel is fine, nothing special. Rooms were spacious but plumbing could use some upgrading - as guests in the room above were taking a shower I could hear the water running - thankfully it was not during the night. AC and fan were working but air circulation was poor. Even though the room was very large, the air was stuffy. We did not need much and just needed a convenient place to stay during our visit to Grand Canyon. Overall, it was an ok stay, We had limited interaction with the staff but everyone seemed friendly and willing to help.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback! It sounds like you enjoyed your stay. We appreciate you letting us know what you liked and how we can improve. We hope you will be back to see us again soon, and we wish you safe travels until that time.

"Comfortable hotel - shame about the restaurant"

3
Star91, London 13/04/2018

A large property with clean, spacious rooms and very large bathroom. The bedroom also had coffee making facility in the room with a dedicated sink to this area which was very convenient. It is located just 10 minutes drive from the Grand Canyon Car parks. From a bedroom and location point of view we were happy with out choice. However Tusayan offers mostly fast food restaurants so on the first night we ate at the hotel buffet which was a monumental mistake. Shame on the hotel for serving such atrocious food. The hotel must think that tourists will not come back so it doesn't matter.

"Good but could have been better"

4
drmark2018, Clifton Park, New York 11/04/2018

Staying out of the Grand Canyon was a smart move on my family's part which is why we stayed at this hotel.. The buffet did not look appealing and I was surprised that breakfast was not included. The staff were pleasant and I must admit the soaking tub in our room was a god send after hiking in the canyon. Would I. stay here again, the answer is yes

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know we did not exceed your expectations, and we apologize for letting you down. Your comments are important to us, and we will take action to make the improvements necessary for a superior experience. We hope you will give us another chance to earn your trust and your business. Until then, please travel safely.

"Good but the buffet was terrible.And breakfast is not free but should be."

4
CarolineFNY, Syosset, New York 11/04/2018

The buffet was awful. I would compare it to cafeteria food. I could have eaten at Wendys near the hotel and it would have been better. And for half the price. I paid $66.43 for 2 adults and 2 kids and left hungry. And the taste. It was junk. The ice cream machine they use is the same one in my kids middle school. This hotel would have been fine except for the buffet. If I stay here again I would not use the buffet again, We had the breakfast in another part of the hotel. That was really good. I don't understand why the breakfast was great, the buffet was horrible and I paid $18 more for the buffet! I think it is disgraceful the hotel has this buffet, serves it to guests and thinks it's acceptable. It isn't. It's far from it. I go to eat dinner on a Sunday night, expect good food and experienced this subpar cafeteria food. I mean, come on, I ate at the airport for this price and the food was better. The hotel had a prix fix in the restaurant where we ate breakfast but it was from 5-7. Too early for me after spending a day at The Grand Canyon. You guys really know how to get a person and take advantage. On a Sunday night most places seem to close so what did we have available other than the buffet for a reasonable price? I'm on a budget trying to save money, expecting decent food. I wish we had gone to the restaurant and had a decent meal even though we would have paid more money. Another thing: I noticed there was no microwave or refrigerator in the room. I've stayed in many hotels and they all had refrigerators and microwaves. The only one that didn't that didn't this trip was in Las Vegas.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know we did not exceed your expectations, and we apologize for making you feel like you were taken advantage of. Our business is to serve you and provide a memorable experience. Your feedback helps us do just that, and we always want our guests to feel appreciated! Your comments are important to us, and we will take action to make the improvements necessary for a superior experience. We hope you will give us another chance to earn your trust and your business. Until then, please travel safely.

"Excellent time!"

5
User 10/04/2018

This hotel was way better than I expected. It is very busy in the main building and parking was hard to find. We went to check in and that was super smooth and fast and the staff was excellent. I guess according to the other reviews it really matters in which building you stay, the main building (and perhaps other ones also ) is old but well kept. As being a Diamond Select member we were assigned a room in a Very new building and it had a balcony facing the beautiful pool area. The room was amazing with a huge bathroom and nice walk in shower. the room was huge with a keurig coffee machine. Probably one of the best rooms I have ever seen in Best Western Hotels. The hotel had a nice indoor pool and also a heated pool and a nice hot tub. Breakfast was great with omelet chef but it was lacking fresh bagels.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. It sounds like you had a great experience, and we are so pleased you enjoyed your stay. Our hotel features modern and rustic rooms, and we encourage our guests to let us their requests so we can best accommodate what they like. Thank you for being a Diamond Member. We look forward to seeing you again!

"Would not recomend to my Friends"

2
David P, Eatonville, Washington 10/04/2018

My wife and I checked in here on Sunday 4/8. The Hotel seems older and in need of an update but the rooms appeared clean at first glance. We got our stuff into the room and left for the Grand Canyon National Park. When we got back to the room we noticed the front of ac/heating unit was nearly falling off. The crib that they brought to the room had a used crib sheet. We decided to live with the ac unit and called the front desk for a new crib sheet. We got our swimming stuff on and we to the pool. The indoor pool was freezing(I'm from the northwest so use to it being a little cold). When we got back to the room our crib sheet still had not been brought. We were hungry and order a pizza for take out at local place. While I was gone my wife made another call for a crib sheet. Then she noticed tiny blood spots on the main bed comforter. She call front desk again asking for new comforter. When I got back 20 minutes later the crib sheet and comforter still had not been changed and I went to front desk asking why no one was responding to our problem. They offer to switch our rooms at this point. We to be honest would have just rather stayed in first room but didn't think they could respond in timely matter to get our little one to bed. Don't know if this was just a bad night for the hotel but I definitely would not recommend it to any of my friends.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know we did not exceed your expectations, and we apologize for letting you down. Your comments are important to us, and we will take action to make the improvements necessary for a superior experience. We hope you will give us another chance to earn your trust and your business. Until then, please travel safely and feel free to reach out should you wish to discuss your experience with us.

"Not a favorite"

2
travel656, New York, NY 04/04/2018

We had modest expectations for this hotel, but it really fell short. On the plus side, check-in was lightening fast, and the staff was overwhelmingly pleasant at every turn. And the hotel truly is well positioned for the Canyon and for the handful of local restaurants. But that was not enough to make up for the lackluster facilities and sub-par food. Our room was very basic, but the loud refrigerator and ventilation made for fitful sleep. And the dinner buffet was -- honestly -- just awful. We were happy that our plans only included one nights' stay. I'm not sure if there are any better lodging options on the south rim, but I would rather camp outside than spend close to $300 for a night at the Best Western.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like we met some of your expectations, but not all. We appreciate you letting us know what areas we need to focus on, such as providing a comfortable room that is quiet, and a dinner buffet that delights. I am so sorry we failed to provide you with a positive experience. Your business is important to us, and we will work hard to make improvements that will make you proud to stay with us. We hope you will return to give us another chance to earn your trust.

"Nice property, location and helpful staff"

5
bdewy, Rochester Hills, Michigan 04/04/2018

The location was great. The property is very attractive and well kept. My interactions with the staff were always pleasant and helpful. The bungalo layout was nice, and parking was convenient. Would have preferred a ramp instead of stairs for moving luggage.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. Your business is important to us, and we can use your comments to create a more positive experience for our guests in the future. We hope you will come back and see us again!

"Outstanding!!"

5
kellymc125, Matthews, NC 03/04/2018

Coming from Vegas to the Canyon this was the absolute perfect place to land! Fabulous greeting, easy check-in. Clean rooms! I mean really CLEAN!! Comfy bed, great water pressure, dining and bowling alley all great. I spent some time standing by the fountain and was so comfortable in this hotel I nearly dozed off. I would and WILL be returning (say May or Oct) and know I'll have the same experience.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your positive review. We are so happy to hear you enjoyed your stay and we exceeded your expectations. We look forward to your return visit.

"Great location and stay!"

5
Karen H, Caney, Kansas 03/04/2018

I cannot say enough good things about this motel. It was clean, staff helpful and friendly, weight room had lots of equipment. We had lunch at the buffet, grabbed a quick bite at pub for supper and ate breakfast at the buffet. All were very good. The location was perfect for going to the canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate your kind review, and we hope to see you again.

"Great Stay!"

5
Theresa S, Missoula, Montana 03/04/2018

This hotel was close to everything, restaurants and shopping. We had super comfy beds. There was an outdoor pool and hot tub as well as a bowling alley. It was really nice having a store there for necessities.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you and look forward to seeing you again!

"Not great. Noisy. Dated."

2
BKZED, Auckland, New Zealand 29/03/2018

Really noisy place with music blasting at the pool late into the night. We could hear people all night at the pool. Rooms were so dated. Beds were not very comfortable. Check in and check out was easy but we would not stay here again.

"Clean, comfortable and great place for kids!"

5
TBMH, Boulder, Colorado 29/03/2018

We only stayed one night, but had a very good experience. Our room was upgraded out of the kindess of their heart and we ended up in a king size suite. Very comfortable bed, large bathroom, and very nicely decorated. The hot tub was nice and hot and I could see how fun the hotel would be for a family with kids. Convenient to the Grand Canyon! Would highly recommend if visiting the park!

"Great Family Amenities"

4
Richard M, Vancouver, Canada 29/03/2018

This hotel had great amenities. Pool, hottub, arcade, bowling and 4 restaurants to choose from. The staff are great and helpful I would recommend this hotel for others we had 5 in our group, including 3 teenagers who lik we d it very much very close to the Grand Canyon entrance and walking distance to the market and imax theatre

"Great option for visiting the Grand Canyon South Rim"

5
lovestotravel17, Nashville, TN 27/03/2018

My husband and I checked in very late at night and we were promptly greeted by a friendly check-in clerk. We were able to park by the hotel entrance closest to our room. The room was clean and large and warm. Everything about the check in and check out process was easy. The hotel is only about a 5 minute drive from the entrance to the National Park, so we were able to get there bright and early. The price was so reasonable. Would absolutely stay here again when visiting the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know you enjoyed your stay, and we look forward to seeing you again.

"Best Option Near Grand Canyon"

5
A9757UAstevec, Surrey, British Columbia 27/03/2018

Our family stayed here for one night while visiting the Grand Canyon. The hotel is huge, with four separate buildings. The pool is large and was busy. Rooms were large and quiet over night. The hotel has three different restaurants of varying value. Breakfast is NOT free like at other Best Westerns, but for $14 you can do the buffet which adds custom omelettes and some fancy pastries above and beyond the typical free selections. The hotel is great for kids, with a fun center and bowling lanes in the lower floor. Free in-room Wifi worked well despite what I read elsewhere. The hotel was more expensive than most Best Western's, but was certainly the nicest we stayed at on our trip. The location is excellent, with about a 15 minute drive to the Canyon Village where there is plenty of free parking for exploring the rim or various trail options. Make sure to stop in Williams, Arizona if you exit out the South access road. It was a charming town about 2 hours South.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. You recognize a lot of our amenities in your review, and it sounds like you had a wonderful time. I would like to mention we offer rates with breakfast. Please inquire about those rates should you return. We appreciate you letting us know what you liked about the hotel, and we hope we will see you again!

"Really nice!"

4
webb, kelowna 22/03/2018

Wonderful two nite stay here. Comfortable two queen bed rooms with small fridge and microwave. Free wifi. Complimentary coffee and tea and juice bar in lobby. Arcade, bowling alley, two bars and two restaurants. Indoor and outdoor pools. Tons of parking and a big property with multiple buildings. Couldn't have asked for more in a Grand Canyon stay.

"Very Dissatisfied"

2
Kelly1945, Wilmington, North Carolina 22/03/2018

The receptionist were not friendly at all and when told about the problems I experienced in my room they acted like it was my fault. When I got up and tried to take a shower, the shower didn't work and the commode ran all night. In addition, my key to access the entrance door didn't work and I had to get the maid to let us in. I paid $289.00 for that room and there was no Continental breakfast. You had to fork out $16 per person if you wanted to eat there. We had stayed in a REGULAR BW at Page, Az the night before and it was wonderful and paid only a fraction of the cost of this PREMIER facility. All in all, I was extremely disappointed. It was definitely not worth what we paid for 8 hours of sleep.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. When you told the receptionist about what you experienced, you should have been treated with better care. When something doesn't meet your expectations, we want to make it right! That's our Service Promise to you, and it sounds like we failed you. On behalf of our entire team, I wish to apologize for letting you down. We assure you we take your feedback to heart, and we will follow up on the service you received. We will also ensure we take care to ensure everything is in working order for our guests when they arrive. We do hope you will come back and see us; please allow us another chance to show you we can exceed your expectations.

"Wonderful Hotel and close to the Canyon"

5
Linda C, Ann Arbor, Michigan 21/03/2018

We stayed three nights here, March 13-16, and found everything we needed. Our room was enormous, large bath, also a sink in the room at the vanity so we could use both at the same time. The beds were very comfortable and the linens were also nice. I liked the two sheets, with a thinner comforter between them. So much better than a big bedspread that doesn't get washed after every use. The bus for the Grand Canyon stops just in front of the hotel. Everyone was very friendly and eager to please. Even a flavored water machine by the front desk, and free! We had breakfast at the hotel and it was cheaper than the breakfast we got from McDonald's across the road! We would definitely stay here again!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like your visit was delightful, and we are so happy to hear this! We will look forward to your return!

"Excellent Stay"

5
wigsy, Hamilton Ontario Canada 20/03/2018

During our visit to the Grand Canyon we stayed at the Best Western Squire Inn. The room was very spacious and clean. The staff was very friendly and helpful. The bus shuttle for the Canyon stops right in from of the hotel so it is very convenient to get to the South Rim of the Grand Canyon. Breakfast in the morning was very good with a wide selection. I would definitely stay here if I was returning to the Grand Canyon

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about your stay. We look forward to your return and a grateful for your recommendation.

"Beautiful hotel, but missing a very basic necessity"

4
User 19/03/2018

Location is perfect - right down the street from the south entrance to Grand Canyon. This hotel does not provide free breakfast as most Best Westerns, although they do offer a breakfast buffet for a price. There are several restaurants almost within walking distance nearby, however. The walk to and from our room was nice and the view of the lobby from the spiraling staircase was so inviting, we only took the elevator at check-in and check-out because of our suitcase. Hotel has nice entertaining features for adults and kids. When I booked this hotel, I overlooked some of the older reviews that the Wi-Fi could be improved. Obviously, this has not yet been addressed as we had to bring our laptops to the lobby, the only place Wi-Fi was working, when the hotel wasn't busy to access the hotel's Wi-Fi. This became a big issue for us as it rained while we were there and there was too much fog to even see the Canyon from any observation point. We tried to do some really needed online catch up work instead to make use of time lost but ended up leaving the hotel early because of the Wi-Fi issue. Great hotel - just a big disappointment for an upscale one such as this not to have basic Wi-Fi.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. Staying connected while you are on the road is so critical, and it sounds like our WIFI functionality had a huge impact on your stay. I am so sorry about letting you down and causing you to be unproductive. We are constantly looking for ways in our area to improve speed and connectivity, and we still have work to do. Your business is very important to us, and we hope you will come back and see us again. Next time, please inquire about our rates that include breakfast.

"Great Location-Nice Decoration-Friendly Staff-Close to the Grand Canyon National Park"

5
ritwik c, Bolingbrook, Illinois 14/03/2018

I stayed there for one night with my wife in the last week of Feb 2018. It was a cold night and we arrived late after a long drive from McCarran Airport, Las Vegas and were warmly welcomed by Genesis (Front Desk Staff). He checked us in quickly and gave direction to our room, which we appreciate much as we were tired and wanted to rest ASAP. It was Room# 0321 that we got which was in a different building (Building # 3000) across the parking lot from the lobby. The room was clean, warm and comfortable in all respect. We slept well, and there was not much sound or disturbance we heard. Teejay checked us out in the morning. Again, he too was quick and efficient. I wanted to get some coffee before we head out to the Grand Canyon National Park. While there was coffee machine in the lobby, but there was no cup at that time. Teejay was kind enough to arrange for cup and lid for me. While, at some other time this simple thing may seem rather trivial and quite expected for, yet on a cold morning when I really needed some coffee, this meant a lot for me. I truly appreciate your hospitality. My thanks go to Genesis, Teejay and Best Western Premier Grand Squire Inn in general to make our stay enjoyable. As a Best Western reward member I have stayed in many of their hotels around US and this one is undoubtedly one of their best. No wonder their tagging as premier as well placed. We stayed for one night only and did not have much time to explore the hotel. Yet, out of a brief look that we could have the hotel compound looked really nice, well decorated, well equipped with indoor pool and overall happy staffs to keep their customers happy. Restaurants on-site, available breakfast buffet (about $ 14/person) but cannot truly comment on those truly as we did not eat there. Overall, we enjoyed our stay and will return here if we are back in the area. Thank you Best Western Premier Grand Squire Inn.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate your comments about Genesis and Teejay. It sounds like the hotel had everything you were looking for, and really made an impact on your visit because of the staff service. Your business is important to us, and we hope to see you again soon!

"Family trip"

3
User 14/03/2018

This hotel had a lot of things going for it. Proximity to the park and lots of amenities- indoor and outdoor pools, fitness center, indoor arcade/game area. There's not much to do in Tusayan in the evening so the activities down stairs were nice to have. The room was just fine. Could use some updating and brightening up. Prices at a lot of the restaurants are high, there aren't many restaurant options in town.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to review our property and letting us be part of your family trip. We appreciate you letting us know what you liked about the hotel and how we can improve. We feature rooms with rustic charm, and we have recently opened a wing of modern contemporary rooms; staying in one of our modern rooms will give you the updated feeling you are looking for. Please come back and give us another try! We are confident we can offer what you are looking for!

"Close to the park and a nice place to stay"

5
AFJones, Perth, Australia 14/03/2018

This place was not what we expected. It was very nice and the quality of the rooms was high. Make sure you get a room in the main building to have easy access to the hotel facilities. It snowed when we were there which made the place look like a winter wonderland. The small town has a range of food options and the entrance to the Grand Canyon is only a short drive away. It is easy to go back and forth to the park which is a great plus.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are so happy to hear your expectations were surpassed by our quality. It's so rare to see the canyon covered in snow, and the Main Building is the perfect place to stay warm and have access to all of the amenities. We appreciate you letting us know what you liked, and we hope to see you again soon!

"Nicest place in town, loved it!"

5
jetash321, Chesterfield, Michigan 13/03/2018

Traveled with another couple who stayed across the street at the grand hotel. BW wast by far nicer cleaner and the staff amazing. I especially liked Jessica who was the cashier at the amazing breakfast buffet, what a sweet funny lady! Mention u have AAA and u will get 10% discount.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know you enjoyed your interaction with Jessica. What a great way to start your morning. Your business is important to us, and we hope you will come back and see us again soon!

"Great Trip"

5
zamboniman06, New York City, New York 13/03/2018

Wonderful service, comfortable room, only downside was the expensive buffets and the hours of the food options, but no big deal because I really just needed a bed. Awesome that the fitness center and pool are open 24 hours if you want to use them.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know it was a great trip!

"Huge Hotel with Multiple Buildings"

4
Scott P, Newberg, Oregon 07/03/2018

We enjoyed our stay and the fact that there was a soaking tub included. The HDTV programming was very sharp. When you go for ice, take your room card, so that you're not locked out. There is no complimentary breakfast.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your positive feedback. Our large garden tubs are such a treat after a cold day or a long day of hiking, and they can only be found in our deluxe rooms in the Main Building. Deluxe rooms in the 7000 building have stand-up showers instead. Your advice about the ice machine is spot on. The room doors are self-closing, and they will lock behind you. The key is also helpful to use in the stairwells, as we lock those doors also. We understand you may be used to receiving a complementary breakfast. We apologize for the inconvenience. Some of our rates do include breakfast for two, and we can assist with your future booking. We appreciate your business and look forward to seeing you again!

"Very closed to the Grand Canyon"

4
Ceci A, Montevideo, Uruguay 06/03/2018

Nice hotel closed to the Grand Canyon. Breskfast is NOT included. Beds were very comfortable. Normal service. It has a bowling and an arcade but it was really crowded and we didn't have the chance to use it.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked and how we can improve. Please come back and visit with us again!

"Handy Place to stop for Grand Canyon"

3
Shelley52, York, United Kingdom 06/03/2018

This hotel is a good location for visiting the Grand Canyon South Rim. The rooms are comfortable and buffet breakfast was reasonable for price. The staff were all great. Nice bar downstairs to get a drink.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about your stay, and we hope you will come back and see us again soon!

"Gem at the Grand Canyon"

5
Russell S, Tustin, California 05/03/2018

Hotel is close to the entrance to the Grand Canyon, shuttle even stops right out front if you don't want to drive into the park. Rooms were very nice and spacious. Hotel staff very friendly and helpful, and the food was delicious at the 2 restaurants we ate at. Having the bowling alley and arcade along with the pub made for great evening entertainment the whole family enjoyed. Highly recommend the Grand Canyon Squire Inn and will hopefully return again soon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like you had a great stay, and we really appreciate your recommendation. We look forward to your return visit!

"winter get away"

5
jer50, Herriman, Utah 05/03/2018

The hotel was a great hotel both location, price, and things to do from bowling lanes to fine dinning. Close to park and a good staff.The canyon was only about five minutes away, and was great. well worth the time.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you and are so glad you had a five-star experience! Come back and visit with us again soon!

"Lovely big room not far from the Grand Canyon"

4
Suzibeaton, Kilwinning, United Kingdom 01/03/2018

We booked a 2 night stay here as we had a tour booked at the Grand Canyon. On arrival we noticed it was only a 5 min drive to the airport and there seemed to be plenty restaurants nearby and the main event the Grand Canyon National Park was a 20min drive away. Check In We parked outside reception while we checked in. Staff were extremely helpful and friendly. It was a quick process. Room Our room wasn't far from reception and there was plenty parking outside the room. We were away from the main hotel area so there was very little noise apart from traffic. The room was very large with 2 double/king beds, table and chairs, fridge, TV, safe, iron and ironing board, large wardrobe and chest of drawers. There was also a separate vanity unit opposite the wardrobe Good sized bathroom too with a lovely shower and complimentary toiletries. The bed and pillows were great. Very comfy and a great nights sleep. Hotel There were a few good restaurants in the hotel. We went to the Coronado Room for dinner. Downstairs there was a bowling alley and a bar also selling food. There was a pool but we never made use of this facility. There was also a gift shop selling postcards and magnets but some things were bit more expensive than maybe other shops. Lovely big hotel with great sized rooms and friendly staff.

"Clean hotel"

4
K H, Tennessee 27/02/2018

We stayed here three nights for touring the canyon. We were so busy at the actual canyon we didn't get to try most of the amenities at the hotel. They have comfortable beds and the room we stayed was a two queen so it was average sized. Nothing fancy. It did have a fridge and microwave which was convenient. Dogs are accepted here so keep that in mind if you don't like them. The one next to us barked at everyone in the hallway but we are dog people so we didn't freak out. It is quite a large area with different buildings depending on the type of room you purchase I suppose. Two swimming pools indoor and outdoor. Both are heated I believe. Several restaurants on site. We had breakfast at the hotel $14 each but it was good and we had lots of choices. Ask for bacon if you want it. They bring it to the table. There is a man who will also fry eggs and make inlets if you don't want scrambled eggs. With the prices at McDonald's ($20 for two) in the area we found the quality and convenient location worth the small extra price. I would stay here again. We also ate at the Squire Pub. See photos for menu.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review of our property. We appreciate you letting us know what you liked about our hotel. We hope you will come back and see us soon to try out the amenities. We're glad you allowed us to be part of your vacation!

"Great value and fun for the entire family."

5
User 26/02/2018

Haven't stayed at a Best Western in quite some time. Growing up in the 80's and 90's, my parents tried to stay at a Best Western as much as possible and I think I know why. As far as 3-star hotels go, they go out of their way to please and seem to have a very high standard. Appearance (especially the lobby area), cleanliness, spaciousness, amenities, service and location are all on the top of the list. Throw in the fact that they have a spacious indoor pool, arcade room and bowling alley (great for when you have 2 little kids like we do) and its a done deal. Wish there were more restaurants around the area but at the end of the day, Tusayan was still a good place to stay prior to the Grand Canyon and BW delivers great value for families. Keep up the great work and thanks!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We love being part of your family's travel traditions, and we hope we can continue to be part of yours. We appreciate you letting us know what you liked about our property. We look forward to hosting you again.

"Best Hotel Stay"

5
fellowwine, arizona 25/02/2018

We were a family of 8 who booked two rooms. The rooms were spacious and immaculate. The beds were so comfortable. Most notable was the staff. Very genuine and caring. Genesis at check in was wonderful as was TeeJay at check out. Art- at breakfast was great too. Wish I remembered more names because they were all wonderful. We ate both dinner and breakfast at the hotel and found the food to be great! The kids were in heaven with the video arcade and pools. We braved the snow to sit in the outdoor jacuzzi. It was amazing.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about the hotel. We are glad to hear you enjoyed your stay, and we look forward to seeing you again!

"Best place to stay near Grand Canyon"

5
T S, Raleigh, North Carolina 23/02/2018

We stayed here for a couple of nights while visiting Grand Canyon in February. Even though it was the "off" season, it was very busy at the hotel. However, the staff were extremely patient and friendly and gracious, not at all distracted or overwhelmed. The rooms were comfortable and spacious. The lobby and public areas were quite lovely. The bowling alley and game room were a big hit with our children. The breakfast buffet in the Navajo Room was top-notch. The food was delicious, and the service was spectacular. A server even made my daughter a custom hot-chocolate topped with whipped cream and chocolate! We all loved our dining experience at breakfast each morning! It truly felt like a "fancy" hotel compared to the typical Best Western hotels.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Off-season is a difficult season to pinpoint at the Grand Canyon. The area is in high demand 90% of the year. I can understand how the off-season would be perceived as a slower time, and it sounds like you observed we still have a lot going on! It's always a great idea to check with us in the winter months to see how dynamic of a time it is while you're visiting. We greatly appreciate you applauding our efforts to provide great service, and we are glad to hear you had a top-notch experience. Consider staying with us again, please, and travel safely in the future.

"Perfect stay while visiting Grand Canyon"

5
BillKz, Hong Kong SAR, China 22/02/2018

This is a resort type of hotel. Rooms are comfortable, breakfast is good and has a decent restaurant for dinner. It was renovated and expanded quite a bit since I stayed there in 2011. It is probably the best hotel in the area. Strength of WiFi : 4/5, Very good. You can play online games without much lag. AC and USB near bed : 5/5 Yes, outlets next to bed. Shower : 3/5 Water is OK strong for shampoo with long hair.

"Better Option than the Park Lodging"

4
hklawren, Placitas, New Mexico 21/02/2018

Nice location, 5 minutes from the entrance to the park. Much better than the lodging in the park that I have stayed at in the past. The room was big, clean and in good condition. It is a resort style hotel with a ton of amenities. The staff was friendly and acted like we were their only customers, unlike the parks lodging were no one seems to be happy.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are so pleased to hear you enjoyed your stay. We wish you safe travels, and we hope to see you again soon!

"Great Bargain and Friendly Staff"

5
Hans M, Niles, Illinois 20/02/2018

This is a great location that gets you 10 minutes from the Grand Canyon. This hotel was very comfortable with an excellent breakfast. The hotels within the Grand Canyon may be a little more convenient but they are "rustic" compared to the comfort of this hotel.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about your stay. Please come back and see us again soon!

"Just Awesome!"

5
Kristine L, St. Augustine, Florida 20/02/2018

My daughter and I stayed here on a quick trip to see the Grand Canyon. We absolutely loved it here! First and foremost; the staff was so amazing! Professional, sweet, helpful and they all seemed so happy. The room was immaculate as well. Although we didn't use most of the amenities, they have everything you need right at the hotel. And, the breakfast buffet that's included was very nicely done. Although not in the park, it's literally just a few minutes to get to the Grand Canyon. We did visit during the off season, so I can imagine it gets quite busy, but the staff is so well trained I can't imagine them ever being anything less than the happy, professional crew we encountered. Well done to the entire staff. I highly recommend this hotel!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Your comments are an inspiration to us. We are pleased to hear you enjoyed your stay, and we hope you will come back and see us again soon!

"Fantastic Hotel, better than anything in the Park!"

5
Joanne H, London, Ontario 16/02/2018

Great location, easy access to the park. Very clean and comfortable room. The grounds are beautiful, nice outdoor and indoor pool. Had the breakfast buffet, great selection and the best omelettes ever. It was by far the best, Best Western hotel I have stayed in.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know you enjoyed your stay and that we exceeded your expectations. Your comments about us being the best make us very proud. Thank you again, and please come back and see us soon.

"Fantastic hotel at a fraction of the cost of the National Park lodging"

5
wacotxtraveler, waco tx 12/02/2018

We wanted to stay in the national park but the lodging prices were too expensive for us. This hotel is just outside the gates and was perfect. It was nicely done and the restaurant for dinner was exceptional. We really liked the fireplace in the lobby and the restaurant. It was actually perfect for us and I would definitely stay here in the future.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed your stay and would recommended us. We look forward to seeing you again!

"Amazing Staff!!"

4
Terri Y, Pottstown, Pennsylvania 11/02/2018

Stayed in Tusayan to see the Grand Canyon, and was very pleased with this hotel. We arrived at 9:30 am (check-in is at 4 pm) and had no problem getting into our room, and even got a free upgrade. Hotel itself was slightly dated, but very clean and well laid out, and our room was great. The staff was the true highlight - from the front desk clerk (Teejay) to the buffet staff, every employee was friendly, courteous, and smiling - what a difference that makes! Highly recommend this hotel and appreciate the amazing service!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback! We are happy to hear you are pleased with your stay. We appreciate you letting us know you enjoyed your arrival experience, your spacious room, and our staff service. Your recommendation is important to us, and we hope you will return soon.

"Vacation 2018"

5
User 11/02/2018

I have just started my trips for 2018 and this is the best BW Motel I've stayed at so far , I use different chains but tend to use BW Rewards program the most .I stayed at another BW Premier on this trip and this one was better all around

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate your loyalty and are happy to hear you enjoyed your stay. Please come back and see us again soon!

"Excellent Stay!"

5
Cecelia W, Cottonwood Heights, Utah 10/02/2018

Room was very spacious and nicely decorated. Very comfortable. The hotel is decorated with historical photos and has a very inviting lobby. Be sure to check out the two floor height mural and waterfall. Close to entrance to Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know you enjoyed your room and the historical and unique touches around the property! Please come back and see us again soon!

"Great property and outstanding service!"

5
User 08/02/2018

The location of this hotel is very convenient to the Grand Canyon, as well as some of the local restaurants and other stores (and a Starbucks) in Tusayan. My King room was big and cozy, with a comfy bed and everything I'd need (coffee maker, refrigerator, etc...) for making myself at home. But it was the customer service that really made my stay special. The place just has a cheerful feel, and Alexis at the front desk was especially helpful. One afternoon, I needed to do a quick load of laundry (coin operated machines are available for guests), but the detergent dispensing machines (for a small fee) were all empty. Alexis immediately grabbed a couple of detergent packages for me from housekeeping... while other staff immediately restocked the dispensers — and seemed to be having a great time together doing it! For what it's worth, their great moods really elevated the feel of the place. Their kindness made for an extra nice stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like our location and services were perfect for you. We appreciate you recognizing the contributions of team, especially Alexis. Attitude makes a big difference, and we are happy to know our approach to service resonates with you in a positive way! We hope to see you again soon!

"Wonderful Stay"

5
lisvelasco2001, Bethany Beach, Delaware 07/02/2018

We chose this hotel because it is close to the park and very reasonably priced. The staff at check in and check out were pleasant and speedy. They upgraded us because we are Diamond Members. The suite was INCREDIBLE! Totally renovated, and huge. The refrigerator didn't work and they replaced it within minutes of my call. The breakfast buffet was great, huge assortment. Restaurant staff was also nice, especially Art and Jessica! WiFi was very fast too. Pool and hot tub was nice after a day of hiking.

"Very disappointing..."

2
User 06/02/2018

We stayed in Best Western hotels many times, we like the comfort of amenities and cleanliness of the facilities but not at Grand Canyon. The refrigerator wasn't working, so is the heater in the room. The tub in the bathroom didn't drain and so is sink. The bed was so uncomfortable, I could barely sleep that night and get up with a sore back. I would avoid this hotel in the future!

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds very disappointing, your experience. We are so sorry you've reflected back on your stay in this way and were inconvenienced by those service failures. The opportunities you mentioned are within our control to improve upon, and we will work harder to pay attention to these opportunities. We appreciate you bringing them to our attention. Please come back to us again so we can share with you our improvements.

"Good hotel close to Grand Canyon"

4
tammygladys32, Motley, Minnesota 05/02/2018

I chose this hotel because it was close to Grand Canyon National Park. Very convenient location. Staff at check in and check out were wonderful! Comfortable bed and room. The fan on the heater was a bit noisy but didn't bother me.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you enjoyed the convenience of our location, comfort of your room, and arrival and departure experiences. A noisy fan can be disruptive, though, and we apologize for the inconvenience. We appreciate you letting us know and hope to see you again!

"trip to grand cyn"

5
User 05/02/2018

awesome place to stay. everything we needed was right there. rooms are large clean and well appointed. we ate in the restrurant for two dinners grand food. breakfast was better than the usuall fare they do have an omlete bar. cocktail lounge is nice with full bar pleasant bartenders. they do have a happy hr with 1/2 price apps that are pretty good.. i don't think you could go wrong here on any lengh stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We are happy to hear you were comfortable and had a great experience. We appreciate you letting us know how wonderful your stay was, and we look forward to another opportunity to host you. Safe travels!

"Very clean and comfortable"

4
Laura K, Rochester, New York 01/02/2018

The Best Western Squire Inn is just minutes from Grand Canyon National Park entrance. Our room was very clean and comfortable. The staff were friendly, accommodating, and responsive to our needs. We would defintely stay here again

"Awesome!! Super!!! Great!!! Fabulously delicious!!! Marvelous!!! Beautiful!!! Relaxing!!! State of the art!!! Art!"

5
michael p, Cape Coral, Florida 30/01/2018

Awesome space beautiful space relaxing space artistically designed space great staff super experience Great experience will return definitely. State of the art facility with nice location. Totaly satisfied!!!!!

Barbara C, other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your positive review! We really appreciate you recognizing the modern touches you found throughout the property. We've been able to maintain a lot of the historic charm and rustic design in our rooms, and we love the new additions of our pool and fitness areas. The new wing of contemporary rooms is becoming a favorite for our guests. We are glad you enjoyed your stay. Please visit us again soon!

"Helpful and kind staff"

4
rosioq, Clovi, United States 28/01/2018

We stayed two nights to visit the south rim and Page Arizona. Our room was large, clean, free Wi-Fi, coffee and tea. We got there early and we wanted to check-in, however all the rooms were booked and we couldn't check-in early. One of the staff was very kind and allowed us to use the internet, since we didn't have any service. The hotel had three restaurants, a souvenir store, bowling and a game room. Food was good and not as expensive as the other restaurants and not as packed. I would definitely stay again here and next time call the hotel directly they may give you a better discount. 928.638.2681 ext 4410 and talk to Register Perkins . Hope you enjoy your stay as much as we did!

Barbara C, other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Regis Perkins, our Front Office Manager, will always be happy to help! We appreciate your recommendation, and we look forward to connecting with any future guest who reaches out to us as a result of your kind words!

"One of the best! The Grand Canyon"

5
R. W, scottsdale 28/01/2018

We have stayed at one of the best hotels of Best Western. We had it all including the biggest room a hotel could offer. We had a bowling alley down in the lower level of our hotel. Our food at breakfast was wonderful. The room held just less than 300 people. Even though the Grand Canyon was cold we had people from all over the world. The management and staff went out of their way to see that we were happy at all times. We felt special. We could see that all the people felt that way. We have a friend working for the parks we invited to a dinner one evening at my hotel's better restaurant. She was treated well and my entire table was given 10% off for being National Park workers. The food was very good. The wine was good. Everyone at the table was happy. The temperature was 11 degrees outside. None got cold or even thought about the weather. The waiter was great, as was the bartender, the room was cleaned always, the manager at the front desk saw to everything. When we called for help with the luggage, the man was there in two minutes.

Barbara C, other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us. We appreciate you letting us know how much you enjoyed your stay! We strive to provide a superior guest experience, and it sounds like yours was perfect! We hope to see you again!

"A Gem in the Mountains"

5
Chic M, Quezon City, Philippines 28/01/2018

Given its location, this was an excellent hotel! ... Comfortable beds! Very friendly and courteous staff! We had a room with 2 queen beds and found it to be very comfortable. Our sleep quality was excellent! We didn't get to try it but we saw some people coming out of an indoor pool. It had a mini-resort vibe and we saw that there was even a bowling alley (which we unfortunately were not able to try.) There's a café on the ground floor serving hot meals! ... We liked the place! Too bad we only stayed overnight as we just took a quick visit to the Grand Canyon National Park and had to checkout the next day!

Barbara C, other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a positive review! With all our hotel and area have to offer, you were able to make the most out of your vacation! We look forward to seeing you again!

"Best of all the Grand Canyon"

4
User 21/01/2018

I stopped short of 5 stars only because in other parts of the country there are finer hotels. For the area, this is the best hotel. Great location, large rooms and very comfortable. The staff was very friendly and very helpful planning trips.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like it was a great visit, and we are glad we could help! Come back and see us again soon!

"Comfy Bed"

4
5ruffz, Bakersfield, California 21/01/2018

Spent one night here on way to Williams, Az. VERY comfy bed, nice room. Amenities were great. Breakfast was good as well with made to order omelets and waffles. Soda was also included which was a big plus for me ;) Hotel was spacious all around. Would stay here again and will refer.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. We appreciate you letting us know what you liked about the hotel! Please come back and see us again soon!

"close to GCNP and reasonable priced"

4
Irishka60645, Glenview 21/01/2018

There were 3 of us in a standard room with 2 queen beds. The room was spacious enough taking in consideration that we spent all day in GCNP and came to the hotel just have a snack, to take a shower and sleep at night. The room has everything that it needs for such a stay. The beds were too soft for us and the pillows are a little bit bumpy, but it was fine just for three nights. We asked for a quiet room and were located in 2203 on the second floor. The staff was extremely helpful and polite. We had a couple of minor issues that were resolved immediately and reported back to us. In general, if you're going to visit GCNP - this is a convenient place to stay. A good 3 star hotel to stay if you are not extremely demanding.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. It sounds like you were pleased with your stay overall, and we appreciate you letting us know what you liked and how we can improve. Please come back and see us again soon!

"Good but not excellent"

4
Brent M, Wetaskiwin, Alberta, Canada 21/01/2018

We spent 3 nights here in January 2018. The hotel is nice and well laid out. I was surprised to notice that most of the fireplaces used real wood, not fake gas flames. It was a nice rustic touch. Our check in experience was good although I'm glad that I wasn't the person that called the front desk that was put on hold and was still on hold when we left 5 minutes later. The breakfast buffet is great, a wide selection of food. Too bad it couldn't stay open a bit longer as it closes at 9:30am. Oh well, that made us get up and get started on our day. They have an outdoor and indoor hot tub and pool. We were told that both pools were heated but when we hopped into the outdoor pool on a dare I would swear that it is only heated enough to keep it from freezing solid. Holy crap was it cold. If you're going in January avoid the outdoor pool, use the inside pool or the hot tub. It's also nice that they have a bowling alley and arcade in the building but it would be nice if it stayed open a bit later than 10:00 pm. But if you want to get up in time for breakfast then I guess you need to get to bed early too. My biggest complaint is about the cleaning staff. We left empty cans and a newspaper on the floor by the door so they would take them from the room but they did not. They were left for two days so I found a cleaning cart and threw them out myself. Would I stay here again? You bet.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. Isn't it the best to see a wood-burning fireplace? Such a great touch, and we appreciate you noticing it. Also, we appreciate your concern for the caller on hold. Fortunately, we have six phones in and behind the Front Desk and other team members are able to connect with our guests from those remote extensions when the hold light is blinking. It sounds like the outdoor and indoor hot tubs and pools could use an inspection of the temperature, and we can address that right away. Your comments about the hours of operation for the Fun Center have been shared with our Leadership Team for consideration. It is disappointing to hear we overlooked something so easy to control. Trash should be thrown away, and I am so sorry we failed to meet that basic expectation for you. We appreciate your recommendation. We care about our guests and will do what it takes to make sure vacations are enjoyed when our guests stay with us!

"Lodgings close to Grand Canyon"

4
Peter B, Stockholm, Sweden 21/01/2018

Stayed for a night in January 2018. Very nice hotel. Close to Grand Canyon South Rim. Clean spacious room. Helpful staff. Good training facility that was open 24 hours. Didn't stay for breakfast, but seemed good. Would likely stay there again.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. What a great way to kick off the New Year with a visit to the Grand Canyon! Thank you for letting us be part of something special. We hope to see you again soon!

"Great room, convenient to GC"

4
goodtroop, Cleveland, Tennessee 18/01/2018

The room was above average. I did not enjoy the loud hallway (make of stone bricks, of all things. Great for echoing sound.) Went to the hotel pub and sat for a quite while before being acknowledged by wait staff. Ended up leaving and going to local restaurant. The other staff (front desk and housekeeping) were superior.

"Not bad and location pretty good"

3
Jen K, Miami, Florida 17/01/2018

Not one of my favorites. Didn't help that we couldn't get into our room without nearly knocking the door down. Apparently the security latch was broken. We had to call maintenance to fix it. They simply removed it. The lobby gives you a sense of updated decor...the hallways and rooms, not so much. Very dated decor; typical hotel "smell", and teeny-tiny bathroom. Could barely move around. Water pressure was also very low.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. I was so taken aback when I read about your experience, and I can only imagine how shocked you must have been! I am so sorry about what happened. Your comments will be reviewed by the entire team so we can discuss how to make improvements in this area with regard to the door. I'm sure the room not being spacious and water pressure being low didn't make matters much better for you. Please accept our apologies for how your visit was handled. We are here if further discussion is needed at bcote@grandcanyonsquire.com

"Great hotel for staging multiple days into the Grand Canyon"

5
Brandon K, Flagstaff, Arizona 16/01/2018

I have stayed here for work meetings at the Canyon. The hotel is about 5 minutes away from the South Rim main gate to the canyon and has multiple different restaurants, from fast, casual food in the pub to sit down dining in the Coronado Room. There are multiple buffet locations as well. The hotel is being refurbished and refreshed, so some halls of rooms are not available. The main building is open with space inside between twisting spiral staircases between levels. In the basement is a bowling alley and kids arcade along with a nice waterfall that spans multiple levels. I prefer the rooms in the main building, but there are some outbuildings with rooms too. The rooms are nice if a bit basic overall, but you are not here to hang out in your room - you are here to sleep, clean up, eat and get back to the Canyon. You pay a bit more for the hotel compared to what it would cost in a large city as there are only so many hotels in Tusayan.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback! We appreciate your comments about what you liked and enjoyed. We hope you had a great time visiting the canyon, and we are happy to hear you made the most out of your trip. Come back and see us again soon!

"The Only Place to Stay at the Grand Canyon"

5
Robert G, Fallbrook, California 14/01/2018

I could not believe the hospitality here. The ENTIRE staff was beyond friendly. You think the everyone is fed happy pills. Over the top helpful, and definitely want to take care of their guests. I can tell that these people want to be there because the love what they do, and not just because it's a job. I WILL be back here, but next time I will stay longer because I like how spoiled I felt. So many things to do here without even leaving the facility. Bowling, arcade, cocktail lounge, and restaurant, and more. It's a getaway for sure even if you don't see the Grand Canyon.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us! Your experience sounds so wonderful, as if the Grand Canyon was a bonus and we were the main attraction. You are so kind in your review, and we really appreciate it! We hope you will be able to come back and see us!

"Very Good Hotel close to park"

5
Idoluv2travel, Illinois 13/01/2018

Hotel is located just south of the Grand Canyon. We stayed in main building. Rooms were very nice and beds comfortable. The shampoo and soaps were lovely. Breakfast buffet was very good and service was excellent. Waiters and cashier were very friendly and attentive to needs. They give military discount with ID. We had very pleasant 2 night stay.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for sharing your feedback with us. We appreciate you took the time to let us know about the things you liked about our hotel. Mostly, we are so happy to have been part of your travels. A visit to The Grand Canyon is one of great wonder and reflection, and it sounds like you were able to focus on your adventure while enjoying your accommodations. We would love for you to return, and we wish you safe passage as you travel on...

"Excellent Hotel Close to the Park"

5
miccoy, Los Angeles 11/01/2018

We enjoyed staying in the town of Tusayan while visiting the Grand Canyon. It is a short but nice drive to the park. The hotel was very nice. The rooms were large and clean with Kuerig coffee makers. It felt like a much more luxurious hotel than I was expecting for the price. We didn't use the pool but it looked nice and they do have a bowling alley in the main building. My only complaint would be the lack of free breakfast as I have come to expect from Best Westerns. But, we would definitely stay here again if we return.

"Near the Grand Canyon"

4
pigseyepeg, Central Arizona, Arizona 11/01/2018

Nice enough hotel with pleasant staff. Terrible and Way over priced restaurant. Comfortable bed, quiet setting. It was under construction while we were there. For some reason it is always under construction while we are there.

"Perfect, but..."

5
kathyparnell, Kernersville, North Carolina 10/01/2018

My honey booked a suite & we stayed 2 nights. This hotel room was HUGE! It had a separate sitting room with tv, couch & 2 chairs, & a kitchenette. The bathroom was fantastic, with an enclosed toilet, jacuzzi tub & separate shower. The pool area was marvelous. The only snag: we originally only booked 1 night. My husband spoke to the front desk & booked another night. We arrived back from a day at the Grand Canyon only to find our room keys did not work. Needless to say, about 1 hour later, it was "straightened out". Communication is lacking because English is not the first language of most of the employees, or so it seemed. I asked for water while we waited & I was not understood.

Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for letting us be part of your getaway. Our suites are magnificent! It sounds like you were very comfortable with the exception of the key snafu. It shouldn't have taken so long for that to get straightened out, and I apologize for the inconvenience. Travel gives us a chance to step outside and see the world. When I first started working at the Grand Canyon, I encountered so many people who spoke other languages, and in a way I felt like I was in another country. People I worked with and people who visited us were from around the globe. Communication can lack as a result of our differences, but the culture of care and good service should be universal. We can use your feedback to help create a universal language of great service! Relaxing with a glass of water while you wait should be something we offer to you, not something you have to ask for. Thank you again for your review of our hotel and offering us a chance to make a difference in the way our guests experience great service.

"Grand Canyon Hotel"