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Promotion code

Best Western Plus Hotel Graham Inn, Graham

4.0/5  - basé sur 158 notations.
1707 Highway 16 S, 76450-4607, Graham, United States - See map
Best Western Plus Graham Inn - Our front desk is happy to provide all the comforts of home for you during your stay. The Best Western Plus Graham Inn is ideally located in the center of Graham. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy convenient access to Young County Arena and Graham Livestock Shows while staying at this Graham, Texas hotel. Whether traveling for business or for pleasure, the Best Western Plus Graham Inn has it all from comfortable, affordable accommodations to an unbeatable location in the heart of historic Young County, Texas. Guests staying at this Graham hotel, the newest hotel in town, will enjoy clean, spacious guest rooms featuring cable satellite television with HBO®, refrigerator, microwave and free high-speed Internet access. The Best Western Plus Graham Inn serves a complimentary full hot breakfast to hotel guests every morning. This Best Western Plus hotel in Graham comes equipped with an outdoor swimming pool as well as a fitness center and business center. Our hotel in Graham, TX is nestled in the 'biggest little town in north Texas', is surrounded by many attractions and recreational activities throughout Graham. Hotel guests can spend the afternoon fishing on one of the three nearby lakes, enjoying world-class dove, quail and wild turkey hunting, touring Graham Downtown Square, America's largest town square, or exploring Graham's many historic sites and points of interest including Texas Forts Trail or Fort Belknap. Nearby Young County Arena hosts a variety of western inspired events for locals and visitors alike. Our Graham, TX hotel also frequently hosts guests in town attending area Livestock Shows. Motorcycle buffs will especially enjoy this Graham hotel's proximity to major Motocross events. The friendly, helpful staff at the Best Western Plus Graham Inn is ready to ensure an enjoyable and comfortable stay in Graham, Texas. Make a reservation today and save!

Best Western Plus

Hotel Graham Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 159 guest reviews
NOTE ISSUED
Excellent
83
Very Good
35
Average
22
Poor
10
Terrible
9
REFER TO NOTICE
Business Business
35
Couples Couples
26
Family Family
67
Friends getaway Friends getaway
14
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"THE WORST LODGING EVER!!!!"

1
07/11/2018

Our stay at the BW Plus Graham Inn was the worst and most depressing ever! We had three rooms and all were a mess and the hotel was a mess. One room had a BLOODY BED upon arrival all the way thru to the mattress. The sinks and showers were backed up...the towels were thin and dirty...mine had a big brown spot on it. The sheets were gauzy, even after they said they had upgraded the sheets and towels. The pool was green because they didn't keep up their chlorine or whatever they put in the pool and it was full of algae, so the kids couldn't even swim. The breakfasts are all carbs and crap. It was dirty and horrible. We will NEVER STAY THERE AGAIN. We never liked it much there, but they said that there was a new manager and that things were upgraded. Well, that was a lie...maybe a new manager but nothing was upgraded. I don't even want to give it one star, but you have to in order to do the review. DON'T BOTHER STAYING THERE!!!!! HORRID DEPRESSING DIRTY and SCARY! A DUMP!!!! NEVER AGAIN!!!

"Family reunion stay"

5
22/10/2018

Great motel and location. personal there were very friendly and informative. Easy check in and check out. Breakfast was very good and good selection. Beds were very comfortable and had a great nights sleep.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Thank You Joe Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate you!! Sincerely, Best Western Plus Graham Inn

"Wedding Party"

2
01/10/2018

Prior to arriving, I attempted to call the hotel several days in a row and got no answer, on Thursday someone would actually pick up and hang up on me. I finally had to call the 1-800 number. I simply wanted to confirm our reservations. I also needed to confirm that we received the wedding block rate. We had not. Thankfully the agent at the 1-800 let us know and I finally was able to reach a person at the hotel who fixed it for us prior to arrival. The problems continued at check in. I was staying for 2 nights and paying for another guest to stay 1. I was never asked if I were a rewards member. I assume I received no credit for my stay. We showered in standing water, ankle deep. The bread at breakfast was barely edible. When you opened the bread box you could smell the sweet odor of bread that was well past its prime. Later that afternoon I had to ask for plastic wear, and was made to feel as if it were a "bit much" to ask, as it was not breakfast time. When I asked if they had any extra condiments such as packaged parmesan cheese I was promptly told "we only serve breakfast". Obviously I am not an idiot, but having worked in a hotel for 2 years, know the staff eats delivery/takeout nearly every meal and thought it wouldn't hurt to ask. Having stayed for a wedding, there were many other guests from the same wedding party. All complained of slow drains and rude staff. On Sunday Morning with a full house, breakfast ran out before 9 and was never replenished. A member of the wedding party went out to his truck in the morning on Sunday, that had been parked directly in front of the reception area, and two tires were slashed and his car was keyed. I can't imagine the front desk staff not being alerted to something going on out front if they were actually at or near the front desk that night. I will say that the housekeeping staff were wonderful. The room was very clean. They always seemed busy and professional. Otherwise we would not stay again, nor recommend.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Dear Angela Lopez, Thank you for completing the survey regarding your recent stay at our property. We do apologize that you felt the staff were rude and uncaring. I have read each review you submitted to get all information i can do to better my staff for future guest. I attempted to reach out to you to get further information and you were unavailable. I hope you don't mind that i ask them here in hopes you will contact me so that i can rectify this situation properly. When breakfast ran out did you bring this to the front desk clerks attention? We did not have a breakfast attendant for this week end as she had decided she wanted to stay at home with her children and we have not replaced her as of yet. It is hard for the front desk person to be on top of breakfast and run the desk when we are sold out. I feel had this been brought to her attention it would have been rectified immediately. Which is why i am asking if it was. I normally do not explain when other guest have an issue however seeing as you are using that to further your claim that the hotel staff are very uncaring i will address it. In regards to the guest that had an incident with his vehicle i can assure you had the front desk seen anything she would have taken action. She had been watching the parking lot as the wedding party and guest were outside drinking and visiting with each other till around the time she started getting breakfast ready. She did not see anyone around where this persons vehicle was parked. Our staff wanted to report this to the police and the guest refused us. We have not had a single incident in the year that i have been here with any vehicle or possessions in their vehicles being messed with, stolen, or vandalized. That led us to believe that this was not a random act and the fact this guest apparently had an incident at the wedding itself is why he refused our request to call the cops. I really had rather not comment on this, however i do not wish to have a wrong assumption of our desk agents or that of the safety of vehicles while they are guest at our hotel. This guest asked if we seen anything and was upset about the damage done rightly so, however he did not feel it fell on our front desk agent as we do not stay right there all night there are other responsibilities we have that take us away. We do appreciate your feedback as it does help us to make our hotel and staff better. If we can be of any further assistance or you would like to get in contact with us please fill free to give us a call at (940)521-0190. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Good stay"

5
21/07/2018

We stayed the night as we were laying over on a trip. Let me first address the staff, overall they are very nice. CeCe checked us in on Friday and was very pleasant. She let me know that the room requests I had could only be met half-way based on other occupancy which I appreciated. The housekeeper in the am was nice in the hall as I needed a plastic bag and she got me one. The breakfast was nice, the waffle maker had a Texas shape which we loved. Coffee was good. The room was decent, clean and the AC worked well. This is not a knock on management because they did not build the place but with two double beds there could be more room between the wall and the first bed. The other furniture was sparse. No local directory in the room which disappointed me, but the desk was able to suggest food and drink We stayed here the same weekend last year and the hotel was transitioning to a BW Plus and the landscaping looked better now. Now to my issues, when I reserved the room I indicated 3 guests, but I only got two bath towels. The desk had extra but if I said 3 people, you would think that equals 3 towels. The light bulbs, pick a color, either bright white or daylight. It plays tricks on the mind when bulbs are different colors in the rooms and halls. We will stay here again in about one year.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Jonathan, We thank you for your raving review of our front desk agent CeCe. We value any and all feedback and have addressed the couple things you pointed out. Light bulbs have been changed and more towels in each room. We were waiting for our next shipment as they are back order so we do apologize for the inconvenience of them not already being in your room. We hope next visit will be better. We hope to see you again in the futur. If we can do anything else for you please don't hesitate to contact me at 940-521-0190. Thank you, Roy Rawat

"Great Place!!!"

5
17/07/2018

It was excellent, good location within restaurants, Walmart for shopping, great services, friendly staff, clean rooms, comfy beds, good breakfast, grandkids loved the swimming pool, couldn't ask for more!!!!

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Hello LadyLarks Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed stay. We hope you will come back and see us again soon.

"Very nice"

5
18/06/2018

My husband and I were in Graham for the Possum Pedal bike rally. We stayed at this Best Western and it was very nice. Clean room, friendly staff, great breakfast. Had a great ride because of great night's rest on a very comfy bed. Will definitely stay here again.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Mountainscalling, Thank you for your review, We appreciate feedback from our guests. We are so glad that you enjoyed your stay with us and that our staff was accommodating to you and your husband. We hope to see you again in the future. If we can be of service in the future please don't hesitate to contact me at 940/521/0190. Thank you for your loyalty to our brand. Roy Rawat] General Manager Best western Graham Inn

"BEST STAFF"

5
14/06/2018

If your looking for the best place in town look no further this place is top notch clean rooms, great staff, and good breakfast, and to top it all off rates were better than anywhere in town. We will be back..... A+++++++++++++. Bill Farmer

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Bill Farmer, Thank you for completing the survey regarding your recent stay at our property. We appreciate all feedback. We are glad that you had a pleasant stay with us and hope to see you again in the future. If I can be of any assistance, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Nice stay/good breakfast "

5
10/06/2018

My wife and I had a nice stay here while in transit. The lobby and room was clean and comfortable. The breakfast was tasty and filling though the eating area was small so I enjoyed a quiet breakfast out by the pool. Recommended for an overnight stay.

"Under new management"

5
09/06/2018

Roy Rawat is young, but wise beyond his age. He has been the General Manager for six months. He will be having this hotel renovated, and all of the photos that you can see in previous reviews will be soon a thing of the past. The entire staff is eager to please, if you have a need, or problem just tell them.

"Hotel doesn't honor internet prices on BW website"

1
12/05/2018

Hotel smells and needs to be updated. TV didn't work room phone didn't work I had to call front desk from my cell phone. Cats running outside trash was on the parking lot not a very clean please for the price of the rooms.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Mr,Robinson Thank you for completing the survey regarding your recent stay at our property. Mr.Robinson i have looked at your reservation and the room rate and how you were able to get that rate. I also spoke with the front desk person that was working that day about why we weren't able to get you that rate. Sir if you would of said your an AARP or AAA member and can you honor that.We would of gladly honor that rate since we are advertising for it. Thats the code its use for your discount . The smell, your room was on the smoking floor. If you would of requested a different floor we would of gladly moved you. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Hotel acceptable"

4
27/04/2018

The decor seemed dated but overall the stay was good and without any negative issues. The staff was pleasant and helpful. The breakfast was good. The checkout efficient and the check in without incident.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Good choice!"

5
25/04/2018

We have stayed here many times on our way through town. The room is always comfortable, and the hot breakfast is always very good! Roy Rawat is the general manager, and he manages the property very well. Front staff is always very helpful.

"Small Town Hospitality"

5
23/04/2018

There are no bells and whistles at this hotel. But, lots of hospitality and good value for the price. Free breakfast and wifi. The room was clean and in good working order. Nothing to complain about, other than we needed more towels.

BW G, Front Office Manager at Best Western Plus Graham Inn, responded to this review
Dear Mark Chiles, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Plus Graham Inn

"Graham"

5
22/04/2018

Excellent stay all the times I've stayed there. The rooms are always clean, no issues except the internet in the upper floors can be sometimes slow connection. The ladies at the front desk are always kind and happy to help me.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Dear Mark Chiles, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"fantastic"

5
07/04/2018

Always love staying at best western, the staff room and breakfast was top notch. We try to get away from hectic days and come here to relax. Its like a vacation every time. We will recommend best western to all.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Dear Mark Chiles, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Losing appeal"

3
08/02/2018

Have stayed here annually for the past 5 years. It's "okay" for a night. It needs a lot of work. Cob webs by windows. Sheets were gray. Towels yellow and stiff. Everything is very old. Chose not to use the sofa in room..artwork from the 1960s. We paid a total of 92 dollars with tax. That being said..I need to compliment the staff. The front desk lady who checked us in was SO nice, polite and professional. Very sweet. Gave us ideas for dinner, as we wanted something different this year. Despite the gray sheets, bed was firm and comfortable. Air conditioner worked well. Overall...really hope they update property soon..their business depends on it. If management reads this, I hope that the money for updates is spent on new beds, towels, sheets, carpet and sofas...NOT the lobby. Many hotels make the lobby beautiful instead of guest comfort. We are here to rest, not hang out in the lobby. I like your hotel and your staff is top notch. Breakfast was good too. Looking forward to next year to see if things have changed. My fingers are crossed.

"Stay at Best Western Plus"

5
06/02/2018

The employees here are very polite, helpful, kind and the manager made exception to the breakfast schedule by having it ready at 5:30 a.m. We also liked it cause they had free wash n dryers. We appreciate the time we spent there while working in Elbert, Tx.

"Excellent place to stay"

5
07/01/2018

The room was very nice, and the staff were friendly and accommodating. This place had everything anyone could want in the way of amenities. I was surprised to find a free washer and dryer available for guests, or at least it did on the second floor where I stayed. Not sure about each floor. The free breakfast had everything you could possibly want for breakfast and was very tasty. I would definitely stay here again.

"Stay in Graham"

2
02/01/2018

The rooms were not cleaned well. The parking lot was very dangerous from ice and no ice melt was used. I wish there was a La Quinta in Graham. They generally do a much better job. The front desk staff seemed to not care.

Roy R, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9405210190. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"excellent place to stay"

5
28/12/2017

All rooms and bathrooms are very clean, breakfast is excellent with lots of great choices. Staff is very helpful and friendly. Prices are very good. We travel to this area several times a year and always stay here

Roy R, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Enjoyed the Stay with Quietness"

5
21/12/2017

I enjoyed the stay - cleanness, Christmas decorations were up, room was very relaxing, love the pillows as they were so soft and slept like a baby, quietness, laundry room provided a washer and dryer with no cost to use, and breakfast was wonderful. It was in a good area with Walmart and the Dollar General store nearby. This was a business stay for me.

"Great place to stay"

5
16/12/2017

This my goto place when I am in the area hunting. The rooms are clean and comfortable and the staff is friendly and attentive. The manager is always helpful and makes me feel welcome. There is plenty of parking and it's well lit. All in all a great place to stay.

"Very nice!"

5
04/12/2017

Was recently in Graham for a wedding. Wasn't sure where to stay, so we picked the Best Western. Was very pleasantly surprised by how wonderful it was! Very clean and nice. Staff was excellent - friendly and personable. They were very helpful in directing us to good places to eat as well as to the church where the wedding was. Had microwave, refrigerator, wi-fi, flat screen tv and cable. Non-smoking room. Breakfast the next day had a good variety of options. I would definitely recommend this hotel. And, if in Graham again, this will be where I'll stay. Good job, y'all!

Roy R, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Good for area"

3
03/12/2017

Average BW, not a BW plus. Large rooms with one chair and ottoman, this oversized room could have had extra chair for couples to sit in room. Pillows are small and feather like, WalM is near by if you need items.

"Not overall great experience"

2
20/11/2017

Poor service behind desk. Not accommodating when request were made. Breakfast items not kept refilled. Dust ruffle on bed was upside down. Smoke smell in a non smoking room. One particular employee behind desk did not follow request made and was definitely not a friendly person.

Shilah J, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9405210190. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"feeling of being at home"

5
31/10/2017

Very nice facility. We were there attending a nearby wedding. I traveled for a living (outside sales) for 30 years. Best Western was always my 1st preference. I have strong preference for local independent businesses.

"Great stay!"

5
22/10/2017

We stayed here one night to break up a longer trip. The property appeared new and was in clean, well-kept condition throughout. Staff was friendly an helpful. The location is close to many places where we were able to eat. Will definitely stay here again.

"Great place to stay"

5
22/10/2017

Great hotel to stay at. Will stay hear again. Very friendly people and very clean rooms. Great breakfast items. Easy in and out here. Did not have anything negative about this hotel. Lots of parking spaces.

"Nice experience"

5
19/10/2017

Got in late quick check in... very polite and professional staff with welcoming smile..good night's rest.. very clean... breakfast had a variety of items to chose from.. I would definitely bring my family to stay at this hotel.

"Going to a wedding then a funeral"

5
14/10/2017

Everything was in house. All rooms on hallways which made me feel safe. Quiet, restful, friendly staff, & a full breakfast served free. Many places are charging now. Smoke free& clean. People were visiting & discussing their trips at breakfast. Happy place?? .

"Great Stay"

5
09/10/2017

We stayed here to attend a wedding nearby at Sparrow Creek Ranch and had many out of town family members staying in the hotel as well. We were very satisfied with our stay. Rooms were clean, staff was very friendly and helpful. I would stay here again if ever in the area.

"Very clean and Helpful Staff"

4
08/10/2017

The hotel has a nice location to the downtown area of Graham. The hotel is fresh, clean and has the amenities for an over night or two stay. The staff was friendly, helpful and proud to tell you about their city. Ample parking and close vicinity to numerous restaurants. A place I'd stay in again.

"Great value and quality"

5
07/10/2017

We came up for a friend's wedding this weekend. Excellent service from the staff! Have paid much more for less.... Very highly recommended...Nichole at the desk is fantastic! Lots of eateries and grocery nearby. Great find!

"Outstanding perfprmance"

5
19/09/2017

Ms Ferguson took pictures of my sisters and me having breakfast at Best Western honoring my sister Mary's 93rd birthday and e-mailing/texting the pictures to each of us. Outstanding performance in all respects!! W.D. McFarlane, Jr.

"Graham and Possum Kindgom Lake"

5
18/09/2017

The staff were all welcoming and efficient, both coming and going. The lady who served breakfast handled a full house with no help, except for the overnight desk agent staying a little later to watch desk and phone, probably. Breakfast was really good for such a small space, as hotel breakfast go. Even the Dominos pizza delivery guy was so nice Saturday late night and Sunday morning, the same lady who served everyone breakfast and took over Front Desk duties afterwards gave us a great recommendation and directions to local lakeside enjoyment that was just right for our speed that day before driving home.

"Haven..Heaven...Always a treat to stay here"

5
09/09/2017

Two weary folks seeking peace and quiet after fleeing Gulf Coast/Hurricane Harvey. Most friendly staff ever made us welcome and comfortable. This BW hotel has small town charm and they treat their guest like family. We stay at this hotel every chance we get to visit Graham,TX.

"Kept up nicely"

4
06/09/2017

So many motels clearly go down hill but this place appears to be maintained as it should be. Little towns like Graham don't have many choices, so it's nice to have a place to go each year when I come out west.

"Outstanding Stay!"

5
31/08/2017

Great property and place to stay. Value is outstanding. The staff was extremely helpful, personable, and welcoming. The room and facilities were some of the best I have experienced in a long time. I will definitely stay in this property on my next visit. No more hunting around for a place to stay, I will book this facility in a flash.

"Great staff"

5
15/08/2017

I highly recommend BW in Graham, TX. It was clean and comfortable. the entire staff was absolutely amazing. Every staff member was friendly, caring and happy. It was delightful, thank you for a great experience. Thank you

"Overall nice experience."

3
09/08/2017

Friendly staff, good price for quality of room & good breakfast. I wasn't blown away by anything but I had a nice stay & I would stay there again. The only problem I had was the latch on my door was loose & did not work.

"Review of Best Western Plus Inn in Graham , Tx."

5
07/08/2017

We had a very pleasant experience. There were more of us coming in than were checking in with nothing being said. They let us hang out in the lobby after check out because we needed to be at a funeral home an hour and a half after check out. The entire staff could not have not have been nicer including the maids.

"clean safe room for a great price"

5
06/08/2017

I stayed here one night in August 2017. Everyone was super friendly, the hotel was clean, bed was comfy, good AC, safe, all for under $100 bucks. Def. the place to say in Graham. I didn't get up in time for the breakfast but it's free.

"Superior Staff, Average Room"

4
04/08/2017

The staff will go out of their way to help you. The rooms are average, as is breakfast. The beds are comfortable. The decor is typical for a Best Western. They have an outdoor pool, but I did not visit it.

"More than expected"

5
30/07/2017

We stayed at the Best Western in Graham this weekend for a night. We were on our way to Possum Kingdom Lake to meet our son. I can not tell you enough how nice the staff was. Nicole checked us in and was super nice. She even suggested a place for dinner. The pool was nice and located just off the lobby. The sodas in the machine were just a $1.75, that is cheaper than the store. The breakfast was so so, but we went at the end of the time so that is okay. We will stay here again next summer.

"Very comfortable accommodations"

5
30/07/2017

The hotel is conveniently located, accessible to local dining and/or shopping. Staff was incredible - helpful, personable, friendly - and the room was very comfortable. Although I was not pulling anything, I noted a designated parking area for folks hauling boats/trailers, and that impressed me. I happened to NOT be traveling with my dogs this trip; had they been with me, I would not have been able to stay here as this is not a pet friendly location :-( I didn't use either this stay, but both the pool and the fitness room looked adequate and clean. Bed was very comfortable and the breakfast was pretty standard - nothing to get excited about, but adequate. I would definitely recommend this hotel if you don't travel with pets.

"Great hotel friendly staff"

5
27/07/2017

Amazing polite friendly staff great rooms one of the best places to stay in graham! They are always friendly and helpful with any issues or requests you may have .... fast checkin and express checkout make it easy to be on your way.

"Best hotel in Graham"

5
10/07/2017

Staff was friendly & helpful, facility was clean and beautiful, no roaches, free laundry. Didnt get to utilize the pool or breakfast but definitely will on our next trip to Graham as we are in Graham visiting my fiance every weekend at one of the rehabs there.

"Pick this hotel!"

5
07/07/2017

Great experience. Chose this hotel. We had a family reunion and found best Western in graham in the internet. The website stated all the rooms were booked for the weekend so we decided to call to check and luckily they had room for us. The staff is very friendly and the room is clean and comfortable.

"great for the price"

5
03/07/2017

this is a wonderful place. Beds were so comfortable!!! The carpets needed to be cleaned but it is a very busy place, so they might not have had time to clean them. Over all it was very clean and I would stay there again. The breakfast was wonderful and staff was very friendly.

"Good place to lay your head for some rest"

5
26/06/2017

very simple room. Clean, quiet, and cool. Wifi worked just fine. Staff was very friendly and helpful. Not an overly amazing room, but it filled the bill and was a nice stay in a small town. I would stay again if I where to travel back there.

"vac family reunion"

2
25/06/2017

went to my dads for family reunion , Graham Texas is where we stayed , it's 12 miles from /Bryson Texas Was told pool was out ,but they got if fixed before we got there. Water was cloudy , kids loved it . when ATT towers went down all the kids almost had a heart attack . all in all we lived threw it. we booked because it was 20 cheaper , not sure if it was worth the money saved.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Lenetta, Unfortunately we all had to survive the towers being down but I am pleased we were able to have the pool up and running for you. It is most important that our guest are comfortable and enjoy their stay with us and while somethings are out of our hands we can control a comfortable nights rest at a price that can't be beat! I hope you'll give us the chance to WOW you on your next visit. Regards, Shilah J

"Quiet stay"

4
20/06/2017

This property is on Hwy 16 South in Graham Texas and was typical of BW Plus. Appearance was clean, front desk was attentive and helpful. Breakfast was Ok for the free service, by 8 AM tho out of bacon, and only offered pork flat sausage. Eggs were ok. We did have a problem with the AC/H unit. It was extremely loud and since the property was sold out we could not move.

"it was ok"

3
19/06/2017

everything was ok, except for the broken down washing machine and the many many bugs everywhere. dead and alive. the pool was dirty and no one would swim in it. I ended up moving out of this hotel and staying at the holiday inn in a town called mineral wells. very nice hotel.

"Graham, TX stay"

5
05/06/2017

Went for the food truck championship on June 3rd. Very courteous and professional staff. The hotel was clean inside and out. The room was very clean. Will definitely stay at this location in the future.

"B. W..Graham Mega Stars Kudos Stay"

5
01/05/2017

Another fun stay at Graham. Family coming in to celebrate Mom's 90 B.D. Ryan very helpful with info to theater and eateries plus directions. Candace cheerful at 2:38am Sat. when we called to see if son's family made late night arrival. Grounds are newly landscaped and look great. Grand Kids loved the breakfast buffet. Plenty of selections. This hotel never fails to deliver to make folks feel at home.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Nancy, We are pleased you enjoyed your stay at our hotel. We truly view this as our home and hope to welcome each guest as family and friends. It is so important to us that our guest feel comfortable and relaxed while staying with us. We look forward to serving your family in the future. Regards, Shilah Johnson

"Could be better"

3
01/05/2017

The hotel was in good condition and the room was clean. However, there were a few working issues with the room. The breakfast was not edible, as my husband stated "the eggs were swimming in water and the bacon was swimming in grease." Overall, the staff was friendly and accommodating and the hotel was nice in appearance.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear MommaDooX8, I am pleased to hear that you enjoyed our ultra clean facility and friendly staff, it is our goal to make your stay enjoyable. On behalf of my staff, I would like to apologize for not exceeding your expectation on our breakfast buffet. We will use your comments and suggestions to create a better guest experience in the future for you. I hope you allow us the opportunity. Regards, Shilah Johnson

"Rating of Best Western in Graham, TX"

4
23/04/2017

We found this hotel to be nice with a friendly staff. The breakfast buffet was depleted and most all tables full in the dining area. There was no orange juice, and the waffle liquid had run out. The items that were available were good. We would stay at this hotel again and would recommend it to others.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Harry, We appreciate that you took time to let us know that you enjoyed your stay. Unfortunately our breakfast was so good you didn't get to enjoy all our fantastic items because we couldn't keep up! Next time you visit us we hope to provide you with an even better experience. Be sure to utilize our Grab & Go Breakfast on your way out. Thank you again. Regards, Shilah Johnson

"Very Clean with friendly staff"

4
18/04/2017

The breakfast is terrible! However, the room was spotless. I can't say enough how clean the room wasThe staff was very friendly and eager to offer assistance. The hotel was very quiet and overall was very nice.

"Weekend stay"

3
17/04/2017

Came into town for a wedding, staying two nights. Staff very friendly and welcoming. The price for room was good. The only complaints were could hear people above us when we were trying to sleep and the mattresses were very hard. The furniture and carpet needs to be updated. We overall had a pleasant stay.and hotel was conveniently located to town.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Kelly, Thank you for your candid review. We are grateful you found our staff warm and welcoming. We are doing our utmost to update our hotel and I will pass on the suggestions for furniture an bedding so we can provide you with a better guest experience in the future. We hope to see you next time. Sincerest Regards, Shilah Johnson

"Comfortable overnight stay"

3
12/04/2017

I stayed here while attending a conference in Graham. It was only for one night, but I was comfortable while there and the staff were friendly. It was in a convenient location. Check-in and Check-out were both quick and efficient.

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear M6707EQginap, We work so hard to make every guest feel at home. To know we are doing a great job really affirms us. We are very glad you enjoyed your stay and we look forward to see you again. Regards, Shilah J

"Very nice stay"

5
10/04/2017

We really enjoy staying at this motel while visiting family in Graham... all staff are extremely friendly, everything in rooms was in working condition, including air conditioner, rooms were very clean.

"awesomeness"

5
10/04/2017

awesomen the hotel was all you could want and more the staff clean rooms hot breakfast friendly atmosphere parking lot was trailer friendly plenty of room for us car show guys one of the first things a car show guy wants is a place for truck and trailer and man they have it

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear L8553NTtims, We are thankful that you chose to take the time to tell everyone about your experience at our property. We recently upgraded our truck parking to make it bigger and more easily accessible so we are thrilled you had a chance to enjoy it! See you next time. Regards, Shilah J

"Great stay"

5
24/03/2017

Hotel staff was friendly and went out of their way to make sure we had what we needed. The breakfast was refilled when needed and never had to wait. The rooms were clean and beds I thought were comfortable. We will definitely stay their again next year

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear 536lynnt, Thank you for taking the time to let us and others know what you thought of our property. We are pleased you all enjoyed breakfast and had a comfortable nights sleep. We will see you again. Regards, Shilah Johnson

"weekend getaway"

5
08/03/2017

The check in and out was easy. The staff was pleasant. The rooms were more than I expected for a small town of about 9000. The quality was present in all things. The breakfast waffles really topped it off for me. I have stayed in Paris France at the Best Western and it beats the city of Love by a long shot.

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Patricia, We are beyond excited to have such a compliment given to us. To compare us to such a beautiful city and let us know we are doing great is such an encouragement. We look forward to having you again. Regards, Shilah Johnson

"Best Western Plus ....... and Minus"

3
29/11/2016

Staid for three nights over Thanksgiving and received a friendly welcome from front desk staff Nicole. She assigned a quiet room at the end of the hallway. The king room had warped carpet, sofa with torn fabric and a coffee table, dresser, desk/table with chair, a good size fridge with freezer shelf, but the door trays were all broken out. The mini microwave has very little power, the TV has no HD channels and for unknown reasons, the picture was always zoomed, so that you could not see football scores, news banners or similar. Same on the TV in the breakfast room, seems to be a general set-up problem. The bathroom was standard, with patched tub, spots and drips on the walls - a sign of sloppy house keeping/cleaning. The bed's pillows were small and not well stuffed. Hardly any neck/head support when sleeping. A/C works well, but is noisy and will wake you up during the night.The breakfast experience was disappointing. A small room provides the buffet and six small tables to accommodate potentially 100-150 guests. Crowded, many guests carried their breakfast back to room or sat in the lobby, plates on their knees. Grease soaked bacon and meat-product patties, hardened egg burritos, lukewarm coffee. Front desk staff has to replenish buffet, which causes waiting guests on either side. It would not surprise me if the golden arches next door provide a better breakfast encounter. One night, the guests above our room trampled, bounced or similar until 2 am. Hotel staff Cecilia intervened several times on our behalf, to no avail. Fortunately, these inconsiderate guests left the next morning. In summary, this is not a "bad" hotel - but not a good one either. We will probably stay at the Holiday Inn Express next time when we visit Possum Kingdom Lake area. Nonetheless, they have very friendly and caring staff.

"No impressed "

1
26/11/2016

Drove almost 3 hours for a weekend getaway, room is ok. However pillows are small and we had to ask the desk twice for more pillows. There are 2 phones in the room and neither phone works. Mini fridge doesn't get very cold, thank goodness it was just Pepsi and Dr pepper we put in it. And the microwave won't work, it's just a big clock. And to top it all off, you have to fight with the TV remote to get it to change a channel. Will we come back again? VERY DOUBTFUL.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Best Western Plus in Grahm TX"

5
15/11/2016

This property is a safe bet when in this part of Texas. It is consistent with the quality expected of a Best Western Plus - clean rooms in good repair, modern amenities, and clean. The staff was attentive and efficient. This is a fairly sparse region of the country and there is a lot of variation when looking for a hotel. Definitely consider this one in Grahm.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time to tell us of you satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX, we look forward to your return. Sincerely, Cecelia Assistant Manager

"great nights sleep"

5
27/10/2016

I received great service with ease of access. Nice and comfortable pillow top bed. Good nights sleep and a good breakfast started my day off on the right foot. I will return for pleasure trips as well as business trips. A great fitness center although I didn't use it others in my group did.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your cooperation in taking the time to complete our survey following your visit to the Best Western Graham Inn. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Fall visit"

5
08/10/2016

They have totally redone this Hotel. The last time we stayed here was over 10 years ago. It is so clean and we slept so good. The scrambled eggs had bits of bacon and cheese but not too much. Coffee is Folgers but it was perfect. If I had to say anything negative it would be the bed pillows. But I did not ask at the desk if they had options.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write. I hope you will consider staying here again the next time you are in Graham TX, we certainly loved having you here. Sincerely, Cecelia R Assistant Manager

"Filthy Crickets"

1
04/09/2016

The staff is outstanding and very professional. However, the rooms are filled with filth and crickets. Disgusting carpets and crickets compromised the quality of the staff and all the efforts they make to accommodate their guest.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Horrible smoke smell"

1
13/08/2016

We stayed in a non smoking room and it reeked. We ended up going to the Walmart down the road and getting deodorizer to bare the smell. The sheets had stains on them and on one of the corners there was even a cigarette burn hole. Worst hotel ever. Do not stay here. Stay at one of the others down the road.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"Great place and wonderful service!"

5
29/06/2016

I came in for a funeral, which is always a depressing time. The girl at the front desk was so cheerful and welcoming! She did a great job at making us feel at home and even brightened our overall mood! Our room was great and very clean. Although the circumstances were bad, the experience and overall hotel was great!

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your cooperation in taking the time to complete our survey following your visit to the Best Western Graham Inn. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Noisy first floor"

3
27/06/2016

2nd stay here but late noise was bad this time. Possibly in an adjoining room to ours or overnight staff? Couldn't really discern where noise was coming from and no one at front desk to help or complain to. Not necessarily staff's fault but still made for an unpleasant overnight stay this time.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"An average place to stay."

3
23/06/2016

Overall this isn't a bad place to stay. The rooms are fairly quiet and the area is decent. They do provide a gravel parking area for RV's and trailers, which is a plus. However, the rooms all seem to smell of smoke, even those that are in the non-smoking area. This is a major negative for people like me that hate cigarette smoke. Also, the bathtub looked like it had been quasi-repaired by someone that knew nothing about plumbing! The caulking around the overflow drain was cracking and made me wonder why it was even put there in the first place! Stay here if you are looking for a cheap place to pull over for the night. But the next time I'm in town I'll probably try elsewhere.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"Nice stay except for smoke."

4
17/06/2016

We've stayed here before. The hotel is really nice and the location is good. The rooms are clean and comfortable. Breakfast is hot and filling. The breakfast staff keep all the containers full and are very helpful. Our only issue this time was the 3rd floor. Half of the rooms are non-smoking and the other half are smoking. It was very smokey smelling in the halls. If you're a non-smoker, ask for another floor.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time to tell us of you satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX, we look forward to your return. Sincerely, Cecelia Assistant Manager

"nice hotel with smoking rooms"

4
09/06/2016

Here on business for 3 days and I was pleasantly surprised (and even shocked) that there are still smoking rooms available in hotels. I of course am a chimney but I am so use to stepping outside of the hotel to "puff" that entering my room I saw not one but 2 ashtrays. Throwback era to say the least. The room was spacious, clean and ample work space. I have no complaints. In fact I want to give a "shout-out" to Chelsea (front office) for making the check in process smooth & easy. Glad I chose the hotel and in fact I will be back next week. Thanks again Best Western for hiring good people

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time out to comment. We appreciate you for the positive feed back and glad we where able to meet your accommodations. We hope to see you again here at the Best Western in Graham TX.

"Left early!"

2
04/06/2016

You do get what you pay for, but this was below our relative expectations. Stains on top blanket, dead bugs on bathroom floor upon arrival, aged and stained tub. We were uncomfortable staying here. The hotel can't control this but the entire 3rd floor smelled like cigarette/cigar smoke. It's a non-smoking hotel. Won't be coming back.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Plus Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"Not Disappointed .,. Great Stay"

5
20/05/2016

We arrived late, after 11:00 PM .. to a large clean room on the first floor. The girl at the desk was cheerful, informative and responded to our immediate needs (restroom). The king-sized bed in the room was comfortable (firm), the a/c worked great (the thermostat on the wall was accurate and located right next to the bed), there was a nice large screen TV and the bathroom was fully appointed and clean. Also, the wifi in the room worked great. We used the ironing board and iron in the room closet as we had an important meeting the next morning. Always nice when we find a nice motel/hotel in a small town. We slept well. The hot breakfast the next morning was adequate, but seating was very limited We did have one problem. After checking out of the motel, I could not find a medical cream that would be difficult to do without. I called the motel later the next day. They were most responsive, even invited me to check the room for myself (as it had not yet been rented again). We did find the cream later than day, not at the motel, but in the bottom of a suitcase. The staff could not have been more responsive to our needs. The next time we need a hotel in Graham, we'll return to Best Western.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham Inn the next time you are in Graham TX. We look forward to your return. Sincerely, Cecelia Assistant Manager

"You get what you pay for"

3
15/05/2016

Nice facility and good rates. Several little things that was not normal good BW quality. No TV listings in the room. Elevator id not work. Ice machines worked all working. Half the drink vending machines were empty. No express checkout. Computers in the Business Center were unusually hard to understand and use browser. Had hotel clerks try to assist and they could not get them to work either.

"LEISURE STAY"

5
10/05/2016

I thought the room was very comfortable. I thought the breakfast was excellent and the choice for the breakfast was very accommodating to all. I thought the bed was very comfortable and the room was very nice and always very clean. The staff was very friendly no matter what time of day I walked in. Also suggested very good restaurants to eat at.

Nicole B, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear Gail B, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Plus the next time your in Graham. We look forward to your return. Sincerely, Nicole Brewer Front Office Manager

"Good customer serivice above average hotel"

4
20/04/2016

Hotel was above average with good customer service, breakfast and comfortable bed. My only complaint was we arrived early around 2 pm and was informed in order to check-in early we would have to pay a $20.00 fee, needless to say we left and came back at regular check-in time. Overall a good stay. I would definitely stay at this hotel again.

Nicole B, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear Johnny B. Thank you for your comments concerning your stay at the Best Western Plus. I appreciate you taking the time to write and hope you will accept my apologies for any inconvenience you experienced at check in. I am glad that you were satisfied with our property and your accommodations. We appreciate your patronage and hope you will stay with us at the Best Western Plus the next time you are in Graham TX. We look forward to your return. Sincerely, Nicole Brewer Front Office Manager

"Small town Texas"

5
17/04/2016

This hotel is very convenient, clean and fully equipped for a good stay, and Nicole the manager is beyond helpful and pleasant! It would be worth staying here just for her! The bed was very comfortable, and the breakfast was better than the usual hot breakfast, with bacon and sausage as well as the usual fare. I would feel comfortable recommending this hotel!

Nicole B, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear Joseph B, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We consider dedicated and competent staff members like Nicole our most valuable asset. She was pleased that you acknowledged her efforts. We appreciate your patronage and hope you will stay with us at the Best Western Plus the next time you are in Graham TX. We look forward to your return. Sincerely, Nicole Brewer Front Office Manager

"Clean room with comfortable bed"

4
18/02/2016

The room was nice, but dark. I would suggest different lighting. Also, all rooms should have an ironing board, especially for the business traveler. The staff are very friendly and helpful. The choices at this hotel's breakfast are minimal, but OK as far as hotel food goes.

"Very good stay"

4
06/01/2016

Our stay was very brief but we had no complaints (the bed was a little too firm but the pillows were great). Staff was very friendly. Everything was clean and neat and the room was large. We would stay here again. We are Hilton Honors members but there are no Hilton hotels in Graham. This was a nice surprise--very good value for the money.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Linndsye Sears Front Office Manager BEST WESTERN PLUS Graham Inn

"Extremely Nice"

5
26/12/2015

We live here in Graham, but we always rent rooms here for our family when they stay. They love it. Extremely clean, nice staff, and the price is perfect. Has to be the best hotel in Graham. The location is perfect near lakes, downtown, and places to eat. This is a must stay when in Graham.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your kind comments regarding our staff and service held at our hotel recently. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know your satisfaction. We hope that your family continues to stay here at the Best Western Plus Graham Inn with us. Sincerely, Front Office Manager Linndsey Sears

"Feels like home"

5
21/12/2015

Everyone is so nice and friendly, rooms are super, clean and breakfast is great, lady's at the front desk are very friendly and helpful, hotel is in center of town so you have great excess to every thing, when I go back for other deer hunting trips will be stay here.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Plus Graham Inn. I appreciate you taking time out to give us feed back. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham inn again. Sincerely, Front Office Manager Linndsye Sears

"Great Help"

5
08/12/2015

I want you to know that this hotel is a really good hotel. Primarily because of Rachel at the front desk anything that I need it she took care of she made sure my fax went through it took three times because the line was busy but she stayed on it when I first got there my key wasn't working and she brought a key up to my room didn't make me go downstairs to get it. I'm telling you anything that I needed Rachel went out of her way to make sure that it got done. Because of her I will come back and back. Rachel you did a excellent job. Well done girl

"Stayed one night for a wedding"

5
02/12/2015

Best hotel staff in the world! Needed a dress thrown in the dryer and extended check out time...they went above and beyond and did it with a smile! Their breakfast was great for a free hotel breakfast! This hotel is clean and neat! The doors are a little thin so you can hear noise well in the hall, so don't stay on the first floor if you're a light sleeper!! We learned that the hard way ?? that was literally my only complaint! Definately would stay again or recommend to a friend!

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
We consider dedicated and competent staff members our most valuable asset. We are very pleased that you acknowledged our efforts. We are glad you enjoyed breakfast we like to go above and beyond for our guests. We certainly enjoyed having you stay with us and look forward to your return. Sincerely, Front Office Manager Linndsye Sears

"Great Place to stay"

5
19/10/2015

I really enjoyed my stay at the Best Western Plus in Graham Tx. The staff was very professional and helpful. I enjoyed the hot breakfast that was served. There were many items to choose from. There rooms were nicely decorated. I also liked the express check out.

"First and last"

1
13/09/2015

Never stayed at a Best Western before. Room was ok but service was terrible. Stayed two nights so first morning they took the dirty towels but did not replace them. When I asked about new towels they said they were being washed. Second morning they just opened the door with out knocking first. Breakfast was mediocre at best. Had stayed in the Holiday Inn in Graham before. It was much better but this one wS slightly cheaper. But not worth the difference with all of what I experienced. Best Western is now off my list of places to stay.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Mr. Dennis Coffman. On behalf of the entire staff here at the Best Western Inn Graham Tx I would like to apologize for your unhappy stay with us and any inconveniences we may have caused you. Please accept a refund of $79.10 for your troubles and we hope you give us a chance and consider us in the future.

"Best Western Graham Texas"

4
04/09/2015

Very clean, good value for the money. Breakfast left a lot to be desired with very limited choices. The big thing for me is that they open breakfast for us at 0500, not sure if this is the way it's usually done but it is every time I've stayed here. Lots of business patrons here due ot the oil and gas and wind turbine activity in the area.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Steve, Thank you for taking the time to review our property. I am so sorry about our breakfast items and having a limited option for you. My staff and I will take the necessary steps to improve the quality of breakfast for everyone. We hope to see you again! Linndsye Sears

"Comfortable room"

4
14/08/2015

The hotel was very clean (even smelled clean). The room was very comfortable with a comfortable, clean bed. I travel a lot for business and appreciate a good, clean and comfortable room. I will stay at this hotel again in the future.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Theresa, Thank you for taking the time to give our property your review. I am thrilled that you enjoyed your stay. I would like to say from my entire staff and I that we hope to see you again in the future! Linndsye Sears

"traveling with Steel Magnolias (gospel singing group)"

4
12/08/2015

The room was clean & the bed was fresh. The room did not smell clean. It smelled stale. I thought, ok, not bad. It was strange to flip the switch for the vent on the outside of the bathroom. There was dirt in each corner of the bathroom which made me wonder how much cleaning is really done. The lady at the desk when we came in was very pleasant. The price of the room was good. The breakfast could have a better variety of food.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope to see you again! I am disappointed we failed to give you the fine breakfast service we strive for with all our guests- the type of service we pride ourselves in. I have investigated your comments and will take the steps to ensure that the dissatisfaction you experienced does not happen again. We appreciate your patronage and hope you will stay with us at the Best Western next time you are in Graham. I can assure you we will do everything we can to make your stay a comfortable and happy one!

"On the road stop"

3
25/07/2015

Stayed during a recent road trip. Hotel was clean & comfortable. Room was quiet & a/c worked well. Front desk staff was very courteous & helpful. Hotel is average from a building perspective - older & dated. Breakfast was probably below average compared to most. Would stay again if the price was right.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope to see you again! I am disappointed we failed to give you the fine breakfast service we strive for with all our guests- the type of service we pride ourselves in. I have investigated your comments and will take the steps to ensure that the dissatisfaction you experienced does not happen again. We appreciate your patronage and hope you will stay with us at the Best Western next time you are in Graham. I can assure you we will do everything we can to make your stay a comfortable and happy one!