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Upper House, Gothenburg

Massans Gata 24, 25th Floor, 402 26, Gothenburg, Sweden - See on a map
Upper House - Upper House exterior pool summer The Upper House is ideally located in the center of Gothenburg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Halfway to heaven, at the top of Gothia Towers, awaits our exclusive Upper House. A paradise for the senses encompassing a 5 Star hotel, a Michelin Star restaurant and a spa that brings a whole new meaning to well-being. You enter a world of relaxed Scandinavian luxury, where every detail has been carefully designed with the customer experience as its focal point. Opt for a stay in beautifully restful rooms or stylish suites with all the possible comforts. Why not retreat to our heavenly spa and let yourself be seduced by the feeling of enriched wellness and simply taking it easy The Upper House Spa experience begins high above the rooftops of Gothenburg. Here you can enjoy facilities that include Gothenburg’s highest hammam, dry and steam saunas and a wonderful experience shower. Immerse yourself in one of our three pools – a jet stream pool, a soft pool, and our spectacular protruding glass-bottomed outdoor pool. The spa is also where you will find the gym with the best views in the city, energizing yoga classes and treatments for the body and soul. Our relaxation zone is the perfect way to end your visit, with fruit and drinks served for you to enjoy as you take in our fantastic views over Gothenburg. As a hotel guest at Upper House your spa visit is included and can be booked when you reserve your room.

WorldHotels Luxury

Upper House

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
 
based on 1245 guest reviews
NOTE ISSUED
Excellent
1045
Very Good
107
Average
56
Poor
28
Terrible
9
REFER TO NOTICE
Business Business
165
Couples Couples
809
Family Family
89
Friends getaway Friends getaway
103
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"111% Healing weekend"

5
Swedishcouple2019, Vaxjo, Sweden 17/05/2022

As always UPPER delivers a wonderfull spa-experience as well as overall the cosmic level of amazing room, service and relaxing fun breakfast a la carte where one is served mini specialities together with good coffe or thee of choice. The wide windowview over Gothenburg fills the soul with gratefullness for these kinds of experiences life has to offer. Thank you for being this HEALING place on the hotell map❣ps Pranayama meditation with Helen is magical.

"All of the services 10/10."

5
User 15/02/2022

Everything perfect, staff, room, breakfast and spa. I just wanted the beter view From my window, because I saw some liseberg and a lot of construction worksites, but I still very happy for my stay in upper house.

Yvi D, Annan at Upper House, responded to this review
Dear Guest, On behalf of the entire Upper House team, we want to say thank you for sharing your thought with us and for writing this great review! It was really our pleasure to have you here as our guest, and we are beyond happy to hear that you enjoyed your stay with us. We thank you again and wish you a warm welcome back to Upper House hotel on your next visit to Gothenburg. Kind regards,

"3-days of Work in Göteborg"

5
robertS3512MT, Stockholm, Sweden 23/01/2022

We stayed for 3-days and had 3-rooms, we where there for work so not really time to explore the full experience of the hotel, but we managed to have a quick visit to the spa , and it was great ! The bar on 25-floor was good to with the view of the city - Some more choices of liquors and brands would be appreciated for next visit? Overall a great 5-star hotel

Yvi D, Annan at Upper House, responded to this review
Dear Guest, On behalf of the entire Upper House team, we want to say thank you for sharing your thought with us and for writing this great review! It was really our pleasure to have you here as our guest, and we are beyond happy to hear that you especially enjoyed the spa but also your entire stay with us. We also thank you for your feedback regarding the bar and will use this in our work going forward. We thank you again and wish you a warm welcome back to Upper House hotel on your next visit to Gothenburg. Kind regards, Linda

"Magic"

5
User 11/12/2021

We were celebrating a special occasion and we could not have chosen a better place for it! Everything was amazing, from the view, to the cleaning, notes in our room, the spa and service. Definitely worth a visit and the experience.

Yvi D, Annan at Upper House, responded to this review
Hi skojcev, Thank you for your kind review. We are pleased to read that you enjoyed your stay with us. We hope to see you back again soon! Best regards, Linda

"The highlight of my trip"

5
JordanLANY, New York City, New York 10/11/2021

I felt valued as a guest from start to finish. The complimentary drinks were a great start. Breakfast buffet, the cocktail bar and heaven 23 (or 21?) restaurants were superb. But my favorite thing was the giant and comfortable bed in the room and the spacious bathroom. CLEANING service was impressive as well. GREAT VIEW!

Yvi D, Annan at Upper House, responded to this review
Hi ambassador822686, Thank you for taking the time to review your stay, we appreciate it! We are pleased to read that you enjoyed your stay with us. We hope to get the chance to welcome you back again soon! Best regards, Linda

"Watch out for charges on your card!!!"

1
ireguipas, Stockholm, Sweden 28/09/2021

We have stayed in Upper House twice and really enjoyed our stays (especially the first time we stayed there... mindblowing). In August we were supposed to visit Gothenburg again, but due to Covid-19, we had to cancel our trip. We cancelled our rooms, within the cancellation policy time, using the link provided on the confirmation. Just in case I also emailed the hotel asking them to reply confirming that I had correctly cancelled the rooms. They replied confirming this. To our surprise, we received a charge of 300€ on our card, I contacted the hotel to double-check what was the charge. I assumed there had been some mistake and that they had charged us a no-show fee. I kindly emailed them, asking them to double-check and I attached proof of our email conversation confirming that the rooms had been cancelled. Sadly, I got a very unpolite reply from the Front Office Supervisor, Ivy, where she didn't even apologize for charging our card incorrectly and keeping our 300€ for over a month and said that for this time they would issue a refund but that in the future I should make sure to cancel rooms properly. Really not the customer experience one would expect, so please to all their guests make sure to check your bank statements to avoid random charges from this hotel.

Yvi D, Annan at Upper House, responded to this review
Dear Ireguipas, thank you for your feedback. We're sorry that our reply didn't meet your expectations and we will take your feedback further on. Have nice day.

"Love everything"

5
User 10/07/2021

The Upper House is a fantastic hotel. We loved everything. The room, the Spa, the Spa relaxing area the massage, the breakfast and the Staff. We will for sure come back again to this lovely 5 star hotel

Yvi D, Annan at Upper House, responded to this review
Many thanks for your great review and a fantastic review! We are so incredibly happy to be able to read about how good your stay has been with us! We look forward to welcoming you back to us in the near future. Do not hesitate to contact us before your next stay in Gothenburg, so we will have the pleasure of having you as guests with us again!

"Never ever again"

1
158gp, New York City, New York 30/05/2021

I have been at this hotel before, and even if some of their way of conducting business left me a little at odd on my way back to Gothenburg I stayed there again; NEVER EVER AGAIN. The entire stay has been a joke, unprofessional staff, rude staff, ridiculous policies, and genuinely zero customer service. On the morning of the check out at 8am I call reception from my room and ask to extend my stay one more night as I had one more working day and I was leaving the following early morning. I was told that was ok and to stop at reception later to update my key. Comes 12.30pm I come back to my room to find two staff members emptying my room and putting my things on a trolley saying I have overstayed; I clearly told them to check with reception, that I informed I needed an extra night and I was told it was ok; twenty minutes of calls between them and comes out that even if they say the hotel was fully booked I could stay one more night for the equivalent of $1200; ridiculously overpriced but I couldn't be bothered to move at that point as my next business meeting was already waiting downstairs. I leave for work, not to go for shopping or leisure, come back at 9.30pm to find that my key wasn't working, the battery of the electronic lock was drained/, that they have known for few hours and nobody has done anything! And I find all this after being 10 minutes at reception with nobody there and only after that time someone shows up and says that he's only an intern and can't do anything. Took 30 minutes to get in the room which was in the exact same state as I left it when they tried to take my stuff out. in all this I had zero ability to speak with anybody above a intern role that knew anything and had any power whatsoever. On top of that, every single day,they pester you two three times a day to know what you want for breakfast the following day; it is a 5 star hotel?!?!?? As I said, never ever again and I will make sure that nobody I know would ever go to this place.

Yvi D, Annan at Upper House, responded to this review
Dear 158gp, thank you for your stay and feedback. We're sorry that your stay didn't meet your expectations and we will take your feedback further on. I've contacted you through another channel.

"Relaxing"

5
Micael605, Bankeryd, Sweden 02/05/2021

Calm and relaxing stay, all staff in all different departments make sure your stay will be easy. Location of Upper House is perfect, close to spa, restaurants and breakfast. Upper house check in adds the special feeling. Easy check in

Yvi D, Annan at Upper House, responded to this review
Many thanks for your great review and a fantastic review! We are so incredibly happy to be able to read about how good your stay has been with us! We look forward to welcoming you back to us in the near future. Do not hesitate to contact us before your next stay in Gothenburg, so we will have the pleasure of having you as guests with us again!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.