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Best Western Glasgow City Hotel, Glasgow

3.5/5  - basé sur 814 notations.
27 Elmbank Street, G2 4PB, Glasgow, Great Britain - See map
Best Western Glasgow City Hotel - glasgow city hotel grounds and hotel OP The Best Western Glasgow City Hotel is ideally located in the center of Glasgow. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Get yourself to Glasgow, and experience one of Europe's most exciting destinations. The Best Western Glasgow City Hotel puts you at the heart of this sophisticated metropolitan city. From the Exhibition Centre, theaters and nightlife to the amazing shopping that's famous around the world. An exceptional central location isn't the only big attraction of this stylish and comfortable hotel. We offer some of the best bedrooms in the city too, at some of the best rates! Whether you're planning a surprise romantic weekend away, a family break close to everything Scotland has to offer or a great value for money business trip, we'll welcome you with open arms! Our hearty Scottish breakfast will set you up for the day ahead and be every bit as memorable as the evenings here in Glasgow! As for things to do, it's endless. Why not take a tour of the Gallery of Modern Art under two miles away, or Glasgow Science Museum 1. 5 miles or feast your eyes on the Burrell Collection 3. 5 mile from the hotel? Whatever you do, don't miss out on our warm brand of Best Western Glasgow City Hotel hospitality! Enjoy your stay.

Best Western

Glasgow City Hotel

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 815 guest reviews
NOTE ISSUED
Excellent
171
Very Good
312
Average
209
Poor
74
Terrible
49
REFER TO NOTICE
Business Business
158
Couples Couples
326
Family Family
76
Friends getaway Friends getaway
92
Solo travel Solo travel
106
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"All you need."

4
06/11/2018

Great little hotel very central to things and very close to kings cross station. Booked this as we had tickets for Kevin bridges so just needed a place to sleep. Clean, tidy and cosy. Early checkout as both at work and someone was on the desk to help and very attentive. Also parking close buy the hotel will stamp the ticket which will save you a lot originally £25 for over 12hours and we got it for £6

"Hotel stay"

1
03/11/2018

Dreadful - don't go there. The second time I stayed - in the basement - damp no heat no view peeling wall paper. I was cold and I am a Best Western Platinum Holder. Dreadful place and no one cares. Rubbish and dirty linen outside the room Floor was dirty grout to bathroom dirty and this was an executive room - 103 - avoid anything in the basement. Breakfast was OK but elements missing

"No heat for 2 days, no water for 1 1/2 days"

2
31/10/2018

Our stay was 10/4-10/7. During those three days, we lacked heat and water. My wife has a foot issue and through reservation with BW member website asked for lower floor. We were placed on the top floor. From other experiences in Scotland. I now question the use of BW site for reservations in UK. We did receive a small portable heater and bottled water. When we checked out the inexperienced desk person would not accept our £20 because she insisted that it was no longer tender and we could go to a bank (Sunday morning) and replace. This was after we told her that the £20 came from bank the day before. I did write to management after the stay. The response was less than I expected for what we experienced. I saw a review from a customer with the same experience.

"Glasgow Smiles better from Wigan"

5
15/10/2018

We where in Glasgow for our anniversary and our first experience of a Best Western Hotel. The central location was Ideal for shopping, cafe's bars and restaurants and plenty to do and see. I can't praise the hotel and the staff highly enough, a smile and always helpful when anything was needed, the room was big and a had a very comfortable bed. We would use Best Western again as we had a lovely experience, I would also recommend that you book breakfast as it great with plenty of choice.

"Intermittent water, no apology or acknowledgement from the hotel or management a week later"

2
10/10/2018

My colleague and I stayed in one of the basement rooms last week from Wednesday- Friday. During our stay there were 2 separate burst water pipes which left us with no heating for the full length of stay, intermittant running water (final day of our we had no water at all so no shower, limited toilet flush) and intermittant hot water. Reception were apologetic and they advised us a manager would contact us, no one did. Then advised someone would be in touch via email to apologise/ offer compensation. A week later despite follow up emails to the company and phone calls no one has contacted us to offer as much as an apology let alone any compensation. It's a shame as it is in a good location but a reliable water is generally a basic expectation when staying at a hotel and their customer service has been appalling.

"Good value for money Hotel"

4
08/10/2018

Pleasantly surprised at this budget hotel.Staff were polite and effienct if a bit clinical no interaction,but helpful.The room was a good size with a big comfy bed and an ample bathroom to match,both clean and tidy.The hotel is well placed as you are few minutes from Sauchiehall street with all the bars shops and restuants.we would use this Hotel again

"Walking the Glasgow Street Malls"

4
03/10/2018

This BW was easy walking distance from the Sauchiehall Steet activities, and the Buchanan Street activities. What a treat to have such an easy and friendly staff at BW to make our three days really rewarding. Early arrival and easy departure seemed to be part of regular staff behaviour.

"Lovely visit"

4
16/09/2018

We stayed at the hotel for 4 nights the first night we didn't get a lot of sleep as the mattress was lumpy. When we said this to the receptionist she couldn't have been nicer. She immediately arranged for us to have another room. This room was more spacious and we had a lovely stay. All the staff were very courteous. We enjoyed the breakfast variety. It is exceptionally clean. We would return to this hotel again.

"Terrific staff and a welcoming atmosphere"

4
11/09/2018

The hotel itself is average in terms of amenities (no restaurant), however, the staff more than make up for this deficit. Room service is available and is very prompt. Rachel, the receptionist is worth a special mention as being extremely helpful. I arrived far too early to check in but was very tired - she managed to sort me with my room before 11am and I was able to have a rest before my meeting. She had also brought me to the breakfast room and I was welcome to help myself to tea / coffee and anything else I wanted. The room I stayed in (305) was really quiet and i slept like a log. Thank you Best Western - I don't often feel revived after staying at a hotel but I do today!

"Average"

3
09/09/2018

The room as clean, but super small, breakfast good. Could not even open the closet door and very stuffy. Had to keep the window open at all times. There was noise at night. Would not recommend nor stay here again.

"Convenient to central city"

4
08/09/2018

I stayed here 4 nights during my stay in Glasgow. The staff were friendly and there was a good standard buffet breakfast to enjoy. The room was on the small side but the hotel is convenient for getting to and from the airport on Bus 77 as well as being close to Charing Cross Station. You can walk to Kelvinside Museum in about 20 minutes or the Riverside Museum in approximately 40 minutes.

"Hit or a miss,"

3
03/09/2018

Have stayed at this hotel a few times and had the most amazing very large rooms, but the last few times we have stayed here they have tried to give us rooms the size of prison cells, not very loyal to their regular customers. Good breakfast, Watch what room you book.

"Good location but not for reading."

4
28/08/2018

Everything was good including internet except that all the lamps in the room (except bathroom) were extremely low energy in this dark, dark brown room. I had to remove all lamp shield to be able to read.

"Well located for city exploration"

4
26/08/2018

I spent 2 short stays at this hotel before and after a walking tour of the Scottish Borderlands. First I stayed for 4 nights in Room 306, a small and simple single room without a view, awkwardly placed TV and terrible bed pillows. That said, the room was quiet, had a window that actually opened, and had great water pressure in the shower. My 2nd 3-night stay was in Room 204, a redecorated and much more comfortable double with a view of Elmbank St., a full bathtub, easier TV viewing and much better pillows. The staff was friendly and helpful, both rooms were clean, and the location was superb for exploring Glasgow on foot or transit. I'd recommend this hotel to anyone and will stay there again if I have the chance.

"Best Little Value Hotel in Glasgow"

4
22/08/2018

A real find this one, small, welcoming and got all the basics you'll need. It's beside the M8 if you're driving, parking right next door and it's a comfortable walk everywhere east or west Staff were really helpful, breakfasts (including haggis !) are generous good value as the rooms and bathrooms- tartan everywhere which is a delight

"i can not believe that yo woudl hav a room beside the reception"

1
03/08/2018

I am gubb smacked. I arrived at the hotel at 9.30 am, I ask the receptionist if I could leave my bag there before I go for a business appointment that would pretty much take all day. she kindly told me that my room was already ready and I could leave my bag in the room. You can imagine my surprise when she told me the room is beside the reception. Non the less I was in a hurry and quickly left my luggage in the room hoping to come back and change. I am very light sleeper, so as soon as I got back to the hotel I asked if could change my room, the lady did try but the place is fully booked apparently. So so so so so so...... and more disappointed. What I can't believe is that there would be a room available virtually next to reception (dim and bit musky) and it's not even sound proof and even with the TV on loud I can hear everything outside my door (I just want to scream and use choice words at this predicament). How...... cheap can you get????? I have stayed in many hotels, some great and some not so, but for best western I had high hopes as I have stayed in many in US and generally it has been positive. This one is really the WORST EVER. I WANT A REFUND. I will not be getting any sleep, and I have actually paid money to chill in Glasgow for the weekend. I wish I could just go home now. Why do I have to be so unlucky to have this room????? and Why should such room exist without any sound proofing???? Part from all these thihngs the room is ok for a 3 star hotel, but the side of the mattress near the tv is dented if that is the right word. Perhaps mattress needs to changed soon. there is wifi, tea and coffee (kettle), fridge and small iron which is normally adequate. NO HAIR DRYER:(

"Superb Stay"

5
15/07/2018

I would definitely recommend this hotel- excellent location, lovely exterior, clean comfortable room, very pleasant staff with great service and A1 breakfast! This is a brilliant place when visiting the theatre as it is just down the street but also really quiet. Fine eating places in the vicinity too.

"Ok but tiny rooms"

3
12/07/2018

We were looking for a budget hotel so there's no reason to complain. But. The rooms are tiny. Having two people with a suitcase each was cramped to the point of comedy. Also, the windows only open a couple of inches, so with no air conditioning, it was stuffy. Fans are provided, so that helped. The guest lounge is very comfortable, the breakfast was good, the desk obligingly called us a cab for departure to the airport, and the location is literally around the corner from a train station. But.

"OK for a night or two"

3
10/07/2018

The hotel is very basic and the building is old and tired. The location is great however, in close proximity to everything. The rooms are small and the bathrooms dated, there are also some issues with the doors, closet not fully open, obstructed by the bed. The breakfast is OK for that category. In general if you are in a business trip and you need a room to sleep and shower (or you can't risk been delayed for a meeting) is good. Is not a hotel to spend time in or expect greatness.

"Overnight stay"

3
09/07/2018

Room was nice. T.V basic and small. Breakfast was disappointing as half of the items were not available first thing. Reception not very helpful. No explanation as to how the card system worked. Just had an obvious eye op, so would have been nice to have been shown where the room was.

"Ok"

2
09/07/2018

Looked for a hotel just to put our heads down so chose this based on price. Arrived and was met at reception by an inappropriately dressed member of staff who checked us in quickly and directed us to our room. Room was fine and clean although a bit dark with no natural light. Courtesy tray was dirty with residue from previous guests usage. Overnight the room was stuffy but we were able to leave the window open slightly to try and encourage circulation. Checked out next morning with a ‘just leave your key there'. Missed a thanks for staying and was everything alright departure. It met our needs just for somewhere to stay but would'nt agree it was value for money and would be unlikely to stay again. Not what I thought from a Best Western considering there were cheaper alternatives available.

"not great"

2
02/07/2018

In the basement in a room designed for wheelchair users so everything in the bathroom was at a low level. The bathroom itself was pretty grotty and the room as a whole was tired. Very expensive for what the hotel was.

"Dark rooms "

2
28/06/2018

Centrally located hotel. Fast and friendly reception. I got a room in the basement. Dark, worn-out, basement smell, noise from the street. Like taken out of an old 80ies b-movie. Breakfast was reasonable though. Will definitely not be coming again.

"Our anniversary break"

4
21/06/2018

Great hotel in the perfect place for Charing cross train station and the kings theatre. Both within yards of the hotel. Hotel staff where great and nothing was to much trouble. We had room 301 in the attic, the front of the building. The room was a little cold at times as the radiators in the room leaked so we never had them on. The room had a comfy large bed, two tub chairs, table, dressing table, ironing board, iron, fan, tea making facilities (2 cups, spoons,kettle,tea bags, coffee, hot chocolate,milk and sugars). The a tv which could of been larger for the size of the room was ok. The hotel has free WiFi which was handy. The bathroom was lovely, power shower and the most comfortable bath ever. Radiator working in here so great for towel drying. The only disappointing thing I could say was because the room was on the main road the traffic was quite loud at times, there was also a building site at the back which was so loud it shook the room, they also started work at 7.30am. It would of been advised of this before arrival. Anyway I'd be happy to stay here again and I've added some pics of the hotel and the guest book.

"Cozy hotel in a great location"

4
20/06/2018

This was my first time staying in Glasgow and this hotel did not disappoint. I only stayed two nights in this hotel because I was on a tour but I enjoyed my time here. Location: The hotel is located on a relatively quiet street. It is also within walking distance (10-15 minutes) to major shops and grocery stores. Room: The room was small. I was located on the ground floor so I heard a lot of construction and street traffic. They did provide a kettle upon request. There was tea, coffee and mugs already in the room. There was a lot of light coming into the room during the day which I really appreciated. Service: The front desk was very helpful in booking us a taxi on our last day. They were always ready with an answer or to come help us when we needed it. Very welcoming.

"Room in the basement"

2
19/06/2018

We stayed one night at this hotel, if it was to be any longer, I would have left. Granted we were staying for free on my husband's points, but still, our room was awful: It was in the basement, by the laundry and breakfast room (smell of burnt toast from about 7am). The view was a white brick wall below street level surrounding a pile of rubbish dropped from above. The beds were lumpy. It was noisy with late night revelers. The bathroom was tiny and did not have any heat. There was no hot water in the evening (it was back in the morning). Overall, I think you could do better at a budget chain. I have stayed in a few BWs and consistency is not a strength of this brand, but this one was particularly bad. Finally don't expect to be treated well if you are in their club. My husband is a Diamond member - I hate to think if there are any worse rooms in this hotel.

"Perfect"

5
18/06/2018

Absolutely perfect! Stayed for one night after a concert and had no problems booking. Only complaint I could give is that our room door took a couple attempts to both open and close every time however besides that everything was great

"Pleasurable visit."

5
14/06/2018

Arrival and welcome; I arrived at 13:30, reception was highly welcoming which is always a good start! I had been pre-allocated room 207, a double executive, which had been booked via British Airways as the hotel features in their recommended hotels list for Glasgow central. The hotel; Not far from Charing Cross station, taxi from Central Station to the hotel cost about £4.00. Standard dark-brick building, well cared for and obviously the staff take pride in the building. Original features such as iron and stone staircase have been kept in keeping with Best Western being unique in every hotel you go to. The room; Double executive, room 207, 1st floor. The room effectively had it's own front door lobby. Light, airy room with high-ceilings. Huge comfortable bed with 4 pillows, plenty of desk space, 32" TV, bright pure white bathroom with shower in bath. Room never too hot, nor too cold. Perfect temperature throughout the night. The view out the room was looking down into a tiny court yard, but there was no noise coming from it, and still let ample day light into the room. General atmosphere; Staff take pride in their hotel, and the hotel was quiet throughout the night. There is a folder in the room giving you a personal welcome to the hotel by the manager. Yes, the hotel does not have an evening restaurant or bar, but it does have a lounge area for use, and there is a room service menu which can be ordered from 1830 - 2100. I didn't take advantage of this but if you didn't want to eat in your room you were free to use the breakfast room. I didn't take advantage of the breakfast either so I cannot comment on this. The night porter also kindly booked a taxi for the following morning, which I had to amend. Again, this was no problem at all. Loved; The original features of the hotel have clearly been kept and looked after. The staff will go the extra mile, and the room was generally well appointed. Not so loved; The view out of the room. It would have been nice to see something other than the back of the hotel courtyard, but this was not something I was bothered about as this was mainly a business trip. Value for money; I booked through British Airways when booking flights, and for mid week, a double executive room cost me just shy of £100 which, for what I got, I thought this was good value for money, and I would return for sure.

"Good hotel for an overnight stay"

4
11/06/2018

Stayed here for one night after attending a concert. Not sure if the location is as central as it is made out to be, it took me and my friend 20-25 minutes from Queen Street station to the hotel up a steep hill. We were lead to believe the hotel would be a 10 minute walk when we booked up, however this isn't the hotel's fault. Our room was small however very clean and modern, we didn't expect anymore, we were staying for one night and weren't going to be in the room a lot anyway. It suited our needs perfectly. My only complaint if I could say that would be the room was very hot, but we managed okay. The room did overlook the demolition works but this didn't bother us because the window was too high for us to see out of, and there was no noise whatsoever when we stayed. The staff were friendly and had no problems helping us out, including promptly booking a taxi for us when we needed one on the Saturday night, and letting us store our cases in the hotel when we had a late departure train. The only frustrating thing was having to walk quite a bit when needing to go back and get our cases, but again this wasn't the hotel's fault. Overall, we would stay here again, but only if other hotels closer to the city centre weren't available.

"not recommended"

3
11/06/2018

stayed here on arrival Madelina was very nice friendly and polite,and helpful, room was pretty average ,breakfast very little choice cooked breakfast was cold then asked for poached egg waited 30 minutes, when I informed the Polish waiter food was cold he was totally not interested he said we cant keep checking it, considering the price for a night was £105 it didn't come up to even basic standard,will not be coming back and would not recommend this hotel.

"Good, but not outstanding"

3
09/06/2018

We were tired when we checked in this hotel. The room was small. The view on the lower level was over a council apartment being torn down. That was not the hotel's fault. The room we were given was handicapped accessible, although we did not ask for it. The beds were very narrow and a bit hard. On the plus side, the staff were helpful and the breakfasts were delicious. The hotel is in a good location for museums, theatre, and shopping. Not a place to go to if you have mobility issues. There are lots of stairs.

"Worst Western Hotel"

1
04/06/2018

Stayed here for one night, definitely to be my last, worst nights sleep ever due to state of mattress, was like sleeping on a pebble beach was awful, Staff were friendly, Room was definitely overpriced considering we were in the basement, with outlook being a brick wall, and no breakfast included! Wouldn't recommend and definitely wouldn't go back,

"Excellent after care"

5
04/06/2018

We recently visited Glasgow to attend a concert, we stayed here and the room itself was ideal for the night we needed it for. Handy for city centre and location. There was a slight issue with the room and I noted it the next morning, it was passed to the manager and I can only say that it was dealt with in an extremely professional manner. The two staff I spoke with the receptionist the next day & the manager following up on the issue they had in my opinion had the customer interest as well as the Hotels interest's at heart. Really appreciated it's a nice change to get good customer care in hotels were people come and go and they may or may not see you again. And easy to brush the issue aside without addressing it. But the focus here was definitely we want the customer to come back again, and deal with the matter head on. Great service & thank you!

"Comfort hotel"

5
30/05/2018

Breakfast menu is good.Location of this hotel is good, too. There are convenience stores, restaurants, airport bus stop and budget rent a car near here. The room of this hotel is very clean. I want to stay here again.

"Poor night's sleep"

2
30/05/2018

We booked this hotel as it was near the Kings theatre, it is a good location. We booked a small double and it really was small. Unfortunately the bed had seen better days, the mattress springs were collapsed so we didn't sleep at all the first night. The hotel moved us to a twin room, a bigger room but very tired decor but we did at least sleep ok. The bathroom was nice but the room itself desperately needs a refurb. I asked for a refund for the first night which was refused, but they did give us a free breakfast. Overall we were a bit disappointed with the hotel, but had a good break in Glasgow and will return to the city.

"Good For Kings theater"

4
21/05/2018

Stayed 1 night to go and see "Evita" at the Kings Theatre which is 500 yds up the road. Its a old hotel and is tired in places. Our room was down stairs, large with large bathroom, bed a bit uncomfortable, clean. Good lounge, good breakfast cooked/continental. Breakfast staff very friendly and helpful. Good value for city hotel

"Not the best "

3
20/05/2018

Stayed here for one night, the room was very small & almost dungeon like! Paper coming off wall, bathroom dated, carpet stained, the rooms really need updated, breakfast was ok, the location is great but the premier inn is a much cleaner & specious stay!

"Better than I thought"

3
13/05/2018

With all my usual Glasgow city centre hotels fully booked due to a conference at the SECC I had no other choice but to stay at this Best Western on the business trip. Whilst I wasn't looking forward to the experience, it was actually better than I thought. The room had everything you need and was very clean. Whilst a bit old fashioned in the room, it was ok. The bed springs were noticeable,but I actually slept ok. They do a very limited room service menu which I didn't utilise. There is no lift, but that was no issue for me. Whilst it wouldn't be my first choice it was ok and as it was very clean, I'd have no issue if I had to stay there again.

"Ideally located for business in Glasgow"

5
30/04/2018

Back again on business, and again I got a lovely, friendly welcome to this stately and understated hotel. It's ideally located for business in the Centre or West End, has excellent Wi-Fi, and it sensibly provides just breakfast and room-service drinks – there's no need for a bar or a restaurant when the place is surrounded by some of Glasgow's very best bars and eateries. The immediately surrounding buildings are undergoing big refurbishment at the moment – the street scene will be much improved when they're finished. But don't let that put you off, this is a great place for a work stay.

"Good location very average room"

3
30/04/2018

This hotel is in the perfect place as a base for visiting Glasgow. Very close to a lot of good restaurants, bars and attractions. Upon arrival the hotel makes a nice impression and the staff seem very friendly and approachable. However, once in the rooms things start to change a bit. The bed was extremely uncomfortable and the pillows must have been there for years. The bathroom was absolutely tiny and if we had of been a couple of dress sizes bigger it would have been a struggle to get to the sink. Good do with a bit of an upgrade in the actual rooms but over all not bad value for money. However don't think we'd return.

"Central and decent value"

4
23/04/2018

We stayed 4 nights. It was everything they said it was. High ceilings, good sized room with very comfortable super king bed. The bathroom was small but had a bath/shower, wash basin, loo and a heated towel rail so was adequate. Reception was friendly and we could leave our luggage there on our last day while we explored Glasgow a bit more. There was no bar but they did serve a limited drinks menu served in the lounge. They served snacks as well. We tried neither. The breakfast was buffet style with cereals, fruit etc. plus full english(or is it Scottish) breakfast with toast. We felt the breakfast was good.The situation was central, only 2 blocks away from Suchiehall Street so we were near lots of restaurants. Overall, it was clean, central, comfortable and very good value. Parking could be a problem as outside was pay parking that started at 08.00 otherwise you could use a car park round the corner at £12 for 24 hours. You need a voucher from reception otherwise its £24. We travelled by train so we didn't use the parking. We used a minicad company to get around normally. It was great. Very reasonable prices and arrived usually within 5 minutes of phoning, once within 2 minutes. Its called Network and the phone number is 557 1110. They have about 600 cars and I would strongly recommend them.

"Ayr Races"

3
22/04/2018

Stayed for two nights during Scottish Grand National in Ayr. Hotel is very central near Sauchiehall Street and walking distance from Glasgow Central StationThe room was clean and warm, however there was no view from our window. The cooked breakfast was quit basic and not so hot, but good coffee and continental breakfast.

"Ideal"

5
21/04/2018

Had a very pleasant 4 night stay here, very central to most of the sites and restaurants. They don't serve evening meals or have a bar, yet the breakfast is superb, the rooms are very good and kept clean. Prices too are excellent for such a central hotel. The staff I felt went above expectations. All in all we had a GREAT stay here. Would highly recommend this hotel.

"Great place and location"

5
13/04/2018

Stayed here when in Glasgow for a concert at SSE Hydro. Location was very good not too far to walk, good location for walking into Glasgow too. Room was great, clean and tidy and bed was comfy too. Breakfast in morning was pretty good for a Buffet. Would recommend if looking for somewhere for the night.

"One night stay for theatre "

5
24/03/2018

Could not fault the hotel , spotlessly clean , rooms big and comfy , warm welcome by staff and a fantastic breakfast in the morning , whenever I will be staying over in Glasgow it will be at this hotel . Plenty pubs nearby and the kings theatre two minutes away .

"You get what you pay for "

3
17/03/2018

Stayed here in February, rather disappointed. Room was large and clean other than a chocolate bar wrapper down side of bed but bathroom was very small barely room for 1 person, not enough room to put my tan on. The wall behind the bed was disgraceful as there was wall paper ripped and hanging off. 5am an alarm went of on the radio and woke us up. When we went down for breakfast we were disappointed and the quality of the sausages that were warm not hot, no fruit juice left and only white bread available, no cutlery to be found and couldn't find a member of staff to ask for cutlery. Receptionist was polite, informative and helpful. Hotel near SSE Hydro but quite far from Glasgow central station.

"Overnight stay with Work"

5
03/03/2018

For this visit I was a woman on my own, travelling with work. I parked in the NCP car park around the corner and it was only a 5 minute walk. Check in was quick and easy and I was told where my room was. The room was nice and big and the bathroom was nice and clean. As I was on my own, I didn't want to venture out so ordered room service. The receptionist was extremely helpful and the food arrived quickly. Breakfast was a traditional Scottish breakfast and consisted of buffet style and continental. Again, the food area was very clean and well maintained and re-stocked.

"Convenient, friendly Hotel."

5
03/03/2018

Stayed here for four nights with my wife and granddaughter as a base for sightseeing. Very pleasant for a three star hotel and a great location for Theatre, shopping and dining. Very helpful staff. Wife and Granddaughter shared a large airy [ free upgraded ] room. Mine was smaller but absolutely fine. Building work adjacent [ we were warned ] but heard nothing. M8 also close but its virtually subterranean at this point and again heard no traffic noise. Elmbank Street itself is very quiet. Locally a very good Wetherspoons [ Henglers Circus ] on Sauchiehall Street and the Griffin just up the road is a nice pub - interesting architecture and decor and decent food. The Hotel is a good bet for a trip to Glasgow - we got a good deal including First class on Virgin Trains.Loved the city notably Kelvingrove, The People's Palace and the Botanical Gardens. Glasgow Taxis very good and quick - took us everywhere. Enjoy.

"I don't want to stay in the average western...."

2
02/03/2018

I stayed here for 2 nights for business and was less than impressed. The room was tiny with a lay out that forces the generic furniture in and made it feel even smaller. To close the bathroom door I had to step into the shower.... and I'm not a big chap... On asking for a different room I was shown two more that were pretty much the same. Breakfast coat an extra £9.95 because of the type of booking I had and it was not worth that much. Pretty average. No hot water for most of my stay. As the snow storm got me stuck in Glasgow I move hotels to one with hot water, a good breakfast and the ability to walk around the room without banging my head (on towel rail above toilet) shoulders (on small gap between bed and wardrobe) and have a hot shower. The room rate seemed to be increased for the bad weather when I asked about being stuck and looking to extend... glad I didn't have to as for £20 a night less I am now in a better hotel. Staff really didn't seem too bothered and gave no concession for the cold water or small room.

"Enjoyable but also disappointing "

2
28/02/2018

Me and my boyfriend went a night away to Glasgow and found this as a cheap hotel close to the city centre.the staff were friendly and the room was a nice size for the one night. Although arriving in the room seen a dirt mark on the bed but put it down to bring dirt on our bags. A day went passed and we both discovered red spots on our backs and were insanely sore to touch.we hadn't changed the soap powder we washed our clothes with so couldn't of been that so might of been from the bedding in this hotel.wont be staying again but was okay for one night

"Great place near to O2ABC and Art School"

4
25/02/2018

Booked last minute to go to Celtic Connections concerts at O2ABC,and Festival Club at The Art School. Very convenient location, just got taxi from Glasgow Central as was in a hurry, no more than £5,in the day about 15min walk, or always can get train to Charing Cross just around the corner. Register for Best Western before booking to get best rate. Bed very comfy, didn't spend much time in room apart from sleeping, very near reception and no stairs to climb which was glad of after a late night out!! Only drawback, in a corridor people take to go to breakfast and very squeaky floorboards so a constant noise from early in the morning, not a big deal really but would ask for a different room next time. Staff very pleasant and welcoming, would stay here again as so near to O2 ABC.

"Relaxing stay - large room."

4
21/02/2018

Despite arriving early we were able to get into our room and got an upgrade. The room was very spacious and comfortable. The attitude of the staff was excellent; cheerful and very helpful. The hotel is about a ten minute stroll from the city centre with a great choice of places to eat en route. Breakfast was standard hotel fare. WiFi was a bit slow. Excellent location for the Kings theatre.

"Mediocre"

3
17/02/2018

First room lights didn't work, so we were upgraded to a much better room. However it was cold with only one radiator working. The heated towel radiator and radiator weren't working despite being wired up. We did ask for maintanence to fix this, but it wasn't done. Breakfast was ok but left standing in terines too long. Carpet on stairs fixed with gaffer tape, not really the best impression

"Nice stay"

4
14/02/2018

We stayed in the hotel just for the night as we were going to a concert on the SSE Hydro which is literally a 20 minute walk from the hotel. The place is really quite and breakfast was good. The room was a good size but it did have a damp on the ceiling. Didn't really bother us but could be worse for a longer stay. There's free on street parking from 6pm on a Saturday until Monday morning, which is quite good for a nice city break.

"Excelent stay "

4
09/02/2018

Loved the hotel, location staff and cleanliness all excellent Had a slightly problem with our first room as shower wasn't draining. However staff excellent and changed /upgraded us without any problem. Both the rooms we had were lovely and clean. The first room had a excellent view on to the street. The bigger upgraded room the view wasn't so great it was of a building site. However for all the time we were in the room it wasn't a big. Plenty of storage and the bed was amazing. I would 100% stay again at this hotel.

"Lovely hotel, fantastic bed "

5
28/01/2018

We stayed for one night (Saturday, January 2018) to attend a concert in the city centre. Because we got an Advance Purchase rate booked back in October, we paid a bit extra for an Executive Double which came to £82. The room was great, it was quiet (overlooking rear of hotel) and the superking bed was fantastic. Nice bathroom with bath and shower. No complaints, the hotel is nicely decorated to a good standard, it's very clean and we found the variety and quality of the breakfast good as well. There's not much availability of any food and drink at the hotel, but Sauchiehall Street is a 5 minute walk with a Tesco, Boots and a plethora of restaurants, pubs and takeaways. Fewer cafes can to be found in this area, but we discovered one about 10 minutes walk down Sauchiehall street towards the city centre. It's about a 25 minute walk from Queen Street station- we found the easiest route to be via Sauchiehall or Bath Street. A taxi is about £5. We would return, it is a good standard for a 3* hotel, however probably only if we got a good online deal - the ‘rack rates' are much too high. A great option for a weeknight business stay - a quick check online showed some pretty good deals available. A very good alternative to the nearby Hilton (I've stayed there too), if you're not bothered about all the amenities of a larger hotel.

"Nice Hotel"

4
26/01/2018

Stayed at the Best Western Hotel in October 2017 as we were attending the Kings Theatre and decided to make a night of it.The hotel was clean and tidy,the staff were friendly and it was very reasonably priced.It was in a great location.We liked so much we have booked again for March Would highly recommend

"calm and nice hotel"

4
22/01/2018

stayed for 3 nights and have nothing to say. clean and comfy plus staff were very nice. breakfast is more than satisfatory. size of the room is more than enough. while it's not really downtown centre, it's more than within a walkable distance from it in 10-15min.

"Hotel with stairs but short walk to the train station"

3
21/01/2018

We got a big room but the room looks old. Also quite a walk to the central area. There is no lift in this hotel and lucky me that I checked earlier and insisted that I need a room on the street level floor. Carrying a big luggage upstairs would be a pain for me. The receptions are very helpful and willing to answer all your questions. 2 min walk to the Sharing Cross train station .

"Excellent value"

5
03/01/2018

Had a 3 night stay over the New Year. Although our particular room 108 was quite cosy and comfortable it made an excellwnt base to go and explore the beautiful city of Glasgow. The maid was lovely and the room cleaned thoroughly.

"Small hot room with poor quality bed and untastefull breakfast"

1
04/12/2017

The room was small The bed was 2mtr long when you are 2mtr tall thats uncomfortable Central heating could not be switched off. There was no space in the room Outside a lot of noise Breakfast was discusting

"Actually quite good."

5
01/12/2017

I emailed ahead and requested a higher floor room and upon check in I was given 218. The room was small and comfortable if a little basic but did the job right. The hotel as a whole is very small, you get free WiFi and bits like tea and coffee and hairdryer and iron in the room as well as smelly stuff in the bathroom. Overall I have a comfortable nights sleep. The hotel is a little out of the way around 10 mins walk but it was nice and quite. The only two members of staff that I came into contact were both Eastern European and one worked on the reception and the other on breakfast and both were very polite and very helpful. The breakfast is really good, there is plenty of hot and cold food to go around and the standard is great. I'd certainly stay here again.

"Very pleasant stay!"

5
30/11/2017

Stayed just a couple of nights on a break in Glasgow. I would be happy to go back. Breakfasts are really good too. Room and Bathroom was clean and well maintained. Reception and other staff were helpful and courteous. Its located a little way from the centre of the City, about 15 mins walk - we managed it easily from Central Station. Great pub close by with good food, beers and whiskys. Couple of good restaurants and a Wetherspoons nearby too.

"NOT A GREAT HOTEL EXCEPT LOCATION"

3
29/11/2017

I Had Stayed Here For 2 NIGHTS.Hotel Has Excellent Location. If You Are Indian traveller and looking for indian food or vegetarian options then cheers! you have plenty of other options also avaliable across walking distance of 2 minutes apart from indian cuisene so you will be saving transportation. If you are old AND if you are not able to carry your own luggage,then please please avoid this hotel as there is no one to help you here to carry your luggage or assist you. Ordinary breakfast, small room no 9 which was triple sharing in the basement was given to us although we had asked for twin sharing and hotel is also very small compare to other best western properties.Hardly 1 or 2 staffs were seen in entitre hotel..Definately will not recomend to older people.

"Dog Friendly Lovely Hotel"

5
17/11/2017

Really lovely hotel, nice rooms, bit on the small side but nice and cosy for 2 and a dog! Great bathroom, plenty tea and coffee and shower/bath! Staff were nice and were helpful in storing our luggage for us! Great location, petrol station next door, Tesco round the corner, Nando's other restaurants/takeaway 5 min walk. Highly recommend if travelling with your beloved pet

"Small room, but cozy and adequate"

5
10/11/2017

I had booked a standard double room, but when I arrived that turned out to be not to my liking at all. I ended up in a small double room and in the end that worked for me, even if the room was indeed small. However, I would recommend against booking such a standard double room as the rooms apparently are all either in the basement and facing the wall of the building next door or the wall of the building itself. When I say ‘facing', I mean you can reach out and touch that wall. Very dark and unwelcoming. I therefore asked for another room and was given a smaller room, but adequate enough for my use. One queen sized double bed with reading lights left and right (button for the lights is behind the bed board) and bed side tables on both sides. Water cooker on the bed side table with coffee, tea, sugar and milk cups. Desk with chair, desk light hanging over it. Set of electric outlets next to the desk. Mirror and hanging lcd tv on the wall across from the bed. Lots of lighting in the room, which helped dispel the gloom of the weather. Wardrobe with hangers and some shelves to one side of the bed and just enough space to put the luggage rack besides it in the corner giving you more walking space around the bed. My suitcase could rest there easily and I could keep living out of my suitcase. The wardrobe contained an iron and iron board. The desk contained the blow dryer. Two large mirrors in the room that helped giving it a feel of a much larger room. Windows (2 of which could be opened) and central heating. No safe and I would really like to have one. Note: the view from the windows at the back side of this Best Western all look onto a demolition site. Apparently the building on that site has been planned to be removed for years. It still needs to happen. It looks strange, but there is not demolition (noise) going on, so you will have a real quiet time on this side of the hotel. Ensuite bathroom with bath and toilet and wash basin. Adequate but quite small. 2 large and 2 smaller towels. Bath had a glass wall to keep you from spraying the room. Warning: the water was very hot. Make sure you adjust it before stepping under the shower. Electricity in the room works as soon as you plug your room key card into the holder opposite the entrance door. What I missed in the room was a hook near the door to hang up my wet coat. The breakfast room is down stairs in the basement. Ample food selection hot and cold, and you can ask for fried eggs. Attentive staff. Very willing to carry your suit case up or down when you arrive and leave. Although this hotel boasts ‘city' in its name, it is only just in the city. It is however around the corner (turn left after leaving the hotel and left again at the corner of the next street) of the Scotrail station ‘Charing Cross', which will get you to the centre real quick. Personally I used a week pass for use on rail, bus and metro for 2 zones (you can't buy less than 2 zones, bring pass photo to purchase one) for GBP19 which worked out well for me as I was in Glasgow for 6 days. NOTE: week passes start on Sunday and end on Saturday. Trains run very often. For use in the metro you need it on a smart card which I believe you can organize at the metro ticket window showing them your week pass. I don't know whether there are costs involved with this transfer (e.g. purchase of the actual plastic smart card). Shopping was easy (meaning no walking up a hill with your groceries) by using the Scottrail stations Queenstreet (main area) and High Street (discount supermarket ‘A' on this street to the left of the exit). I hate the bus map of Glasgow inner city. The colours and letters did little for me in helping me get around. In the end I did figure it out enough to take the bus 77 (every 10 minutes) to the central Buchanan bus station from the ‘Garnet street stop' on Sauchie Hall Street (turn left when exiting the hotel, keep walking straight until you see the Tesco express, cross the street and a bit to the left is the bus stop). From Buchanan bus station make sure you take the airport bus to Glasgow airport as apparently there is also a bus going all the way to Edinburgh airport. I arrived from Glasgow airport buying a return ticket on the Airport Express Bus 500 for GBP10 (one way GBP7.50). I made the mistake of getting off at the first stop in Glasgow. That was a huge mistake as that forces you to walk UP, really up, a steep street (think steep streets in San Francisco) to get to Vincent street off which Elmbank street is a side street. I believe it is better to get off at Queen Street and take the train from Queen Street station to Charing Cross station. Elevator banks in both stations to manage your suit case down and up. Or take the airport Express Bus all the way to Buchanan Bus Station. From Buchanan bus station you can also take the no 77 bus (every 10 minutes in the direction of Breahead Shopping Centre or every 30 minutes to Glasgow Airport; this is NOT the no 500 Airport Express bus!) to the Kings Theater bus stop on Bath Street. Using this route means level streets, easier to manage with luggage, from the bus stop to the hotel walk back to the corner of Bath Street and Elmbank Street, turn right and walk down the street until you reach the stairs of the Best Western. There is a larger T.E. supermarket on the other side of the M8 highway. Walk to Bath Street (turn left from Hotel) and cross the high way, turn left and you will find it.

"Good not great"

3
08/11/2017

We chose to stay here primarily because of its close proximity to the Kings theatre. I've stayed at a few best westerns and found this one to be a little tired in comparison. Our room was ok not great. The main problem was the teeny tiny bathroom. The fact that you had to essentially climb over the toilet to use the sink and had difficulty opening the shower door with the bathroom door shut wasn't great. I'd imagine some people might find this difficult physically rather than just irksome. Our stay was fine though, it served its purpose and the staff were nice.

"Friendly staff but cold room!"

3
07/11/2017

My partner and I visited Glasgow for the weekend. We arrived at the hotel at 9am and although check in wasn't until 2pm we were able to check into our room at 10 after it had been cleaned. Room was small but clean and had everything we needed included complementary tea and coffees. We however did find the rooms cold! The first night my boyfriend spoke at reception asking for our radiators to be turned up, it came on and then when we went back to our rooms after a meal it was cold again. The next night I phoned and explained this to reception the heating then stayed on all night and we were also offered a heater which we didn't need as was warm enough that night. Breakfast cost £10 and was a large choice.

"Hotel in Glasgow"

3
07/11/2017

very central, Charing Cross 2 minutes away, many Bars, Clubs and Restaurants nearby, a lot of things you can do from starting here, very reachable from Glasgow Airport, friendly stuff, rooms for this Price okay,

"Useful location"

4
07/11/2017

Close to the Charing Cross rail station, its a useful location for west end business visits, older property but kept clean, good size rooms with separate bathroom, reasonable cooked breakfast, good wifi.

"Disappointing"

3
07/11/2017

First time at the Best Western and to be honest, disappointed. I had booked an executive room but although very spacious was not very inviting due to the dark and dated decor. For the price paid, I expected much better. The stair carpets are threadbare and badly need replaced. If the rest of the hotel was improved to the same standard as the breakfast areas there would be no issue. Modern and tasteful and a really nice breakfast.

"Pleasantly surprised "

5
31/10/2017

Came up to Glasgow for a stage production at the kings theatre We decided to have room service instead of trapesing about glesga looking for food Like we usually do My missus was a bit poorly so even she in her weakened state managed to scoff all her grub Food was really good Staff was polite and attentive Room was spacious and clean Most importantly the kettle was spotlessly clean And a very large and comfortable bed too I'm looking forward to going back already Next time ill stay longer

"An ideal hotel for the business traveller"

5
31/10/2017

The Best Western Glasgow City hotel is an ideal and exemplary hotel for the business traveller, which shows exactly how to run a hotel to fulfil all of the needs of the regular traveller who is on short- to medium-length stays; especially business stays. It has very friendly staff; comfortable rooms; great Wi-Fi; and a great location for all of the business quarters of Glasgow; and it's a short taxi hop to both Glasgow railway stations. No unnecessary pretensions or frills, this place just gets all of the basics absolutely right, and therefore delivers great value. Other establishments should look and learn!

"Service went down a bit on several levels."

2
26/10/2017

I have stayed at this property number of times, and despite some obvious lacks, I did like it and even gave a middle rating to it. However, after my last visit, I cannot help but not to notice some of the rather negative changes that I have witnessed. Without going into too much details, I'd just say I was left disappointed, quite a lot. Attention to detail is essential in many industries and in particular within the hospitality industry. No one bother to read your notes, wishes, requirements and so on. Oh, never mind. To make things even worse, some don't even recollect or appreciate your previous stay even when this was highlighted in particular. Room given was possibly the worst one ever witnessed in this building, which was so dark and no natural light inside and facing the close proximity wall of another building. Not charming. Especially, when you walk out of the room, emphasize these concerns to the staff, and then just shrugging with the shoulders OH, YOU WANT ANOTHER ONE THEN?! Yes! Please, ANOTHER ONE, thanks! I've got another one, but it was a further setback just to think that not an inch of a hospitality was in that particular person, knowing that there was availability and a better one and a decent one, and yet given the worst one, just to fill in the gaps, perhaps?! Not nice treatment. Then, cleaning was not the best one I have seen in this building, so that's a HUGE minus for that one! The price levels have gone up significantly while the service levels and standards have dropped, also SIGNIFICANTLY, according to my own experiences. When it comes to this place, which used to be better than it is now, the price levels seem like jumping like a postcode lottery, which is not reflecting what this hotel is about. They are cashing in on the postcode thing, unsurprisingly, and not on the face of the value, if I'm entirely honest. Another annoying thing was there is a representation of members of staff, which regards this place as subsidiary due to their ongoing other activities which were openly talked about, and that leaves you with a funny taste in your mouth and gives you some clues that some of them do not take the hospitality seriously as they have more important things in their lives to do than doing what they are actually employed to do. Sad, but true. Now not even the favorable price tags of their rooms would get me back in as they would want me to. Thanks, but no thanks.

"Cosy"

5
23/10/2017

Stopped this cosy hotel on numerous occasions and find all the staff so helpful.The room is always warm clean and smells fresh. Bathroom has a shower over the bath and is well equipped. Six steps into hotel so not suitable for wheelchair users but if mobility is an issues once up the steps then the staff will give you a room on the level if requested

"Good location, spacious rooms but lacking in some areas"

3
22/10/2017

Hotel is in a good location for the city centre & theatre/club/bar area. Our room was spacious & clean but starting to date - worn carpet covered by rubbish bin & panels in bathroom that were warped by wet & damp. The TV signal was affected when it rained. The free toiletries indicated are small bottles of body soap/ shampoo so don't come without your supply - there is a Tesco up the road for supplies. We were on the ground floor this time - the floor boards creaked in out room, outside in the corridor & from the room above - at times it sounded like a herd of elephants tramping around. Have had better rooms on previous visit when on a higher floor. Breakfast was good choice & reasonable price when taken as a deal - but book room in advance & use other websites to get price - as a Best Western Reward card holder I am promised the best deal guaranteed, however when I contacted them directly they weren't able to match the advance deal I got with booking.com!!!!

"Someone phone Alex Polizzi."

2
22/10/2017

Overall not a great stay for me and my wife last night. Small double room was grubby and in severe need of refurbishment. Wallpaper falling off The walls. The wall paper around light switches etc was filthy. View out The window looked like Chernobyl. The staff member was helpful and we paid £21 extra for an upgrade. The twin room was bigger and better but still had a few niggles. Headboard not secured to bed/wall. Paint on carpet. That being said, The room we stayed in was clean and large. The mattress was soft but comfortable. And the duvet was good too. Overall this hotel is in serious need of refurbishment. It's in quite a good location but I feel £99 a night can get you a lot more quality for your money elsewhere.

"Clean Brilliant More 5* than 3"

5
13/10/2017

Check in was easy and quick. Room was on the ground floor huge room. Clean and modern. For the price its such a bargain i cant believe its 3* it should at least be 5. Great place and location. Would highly recommend!!

"Brilliant little hotel"

5
11/10/2017

2nd time staying at this lovely little, ideally situated hotel. The staff were all super- friendly and helpful. Room was spotless and had everything we needed for stay and although a little small, if you book a small double room then you get what you booked. Just next to Kings Theatre and Sauchihall Street so ideal for entertainment, food, bars etc Told when booking about construction noise but didn't really hear any noise.

"Glasgow highlight"

5
11/10/2017

Great historic exterior and warm comfortable rooms.Excellent staff who were professional and caring.We arrived late and wet and the staff were very empathetic and welcoming.The bathroom was excellent and the proximity to Glasgows attractions was an added bonus.

"3 night stay"

2
11/10/2017

If I had read all the reviews of this hotel before booking I would have not booked a 3 night stay so it is my fault completely! My wife and I arrived to find the way into the hotel was via a flight of steps which to my wife who uses a walking stick proved the first obstacle. The second obstacle was the absence of a lift which being given a first floor room was again not ideal for those who use a stick to aid walking. The room that we booked was a small double but upon entering we immediately asked to change because it was so claustrophobic. My wife couldn't even see out of the window as it was positioned 100/125mm above her head! The receptionist was absolutely brilliant though and managed to transfer us to another room on the ground floor so no stairs were involved. The window height problem was still there but at least it was a much wider window which let in more light. Everything was clean, neat and tidy - the bathroom was spotless -but the full length mirror in the wardrobe door couldn't be used because the door wouldn't open fully without hitting the bed WiFi and BBC1 and BBC 2 disappeared from around 4.30pm for some curious reason (they appeared later in the evening though) although other channels could be viewed. The day before leaving we booked a 6am breakfast for the following morning but upon arriving the night porter said he had no booking recorded for us. However to his credit he set too and very quickly prepared a lovely breakfast for us before our taxi arrived. The staff were very efficient ( except the one who hadn't booked our breakfast) and the dining room and breakfast were excellent. Location to the shops was very good. I admit I could have telephoned the hotel prior to booking to make enquiries but have become used to most major hotels having lifts so relied on reviews which I obviously didn't read fully! Good hotel though if I was a few years younger!

"Good value at BW Glasgow City Hotel"

4
08/10/2017

Overall, the only real problem I had with this hotel is it's up a steep hill from the airport bus stop. Otherwise - friendly staff, good breakfasts, not too far from the city centre, some decent restaurants in the area, pub on the corner, King's Theatre up a block, Charing Cross RR station around the corner - hotel was quiet, wide-screen tv, modern bathroom. Potential noise from a demolition site in behind.

"Decent Hotel for a Night"

4
04/10/2017

We arrived tired after an overnight flight and were greeted by friendly staff at the front desk. Room was clean and quiet. There were a few restaurants in the area and it is a short walk to Sauchiehall street where there are more shops and restaurants. The bus and train stations were an easy 10 minute walk away

"3 Night Glasgow City Break"

4
01/10/2017

This hotel proved to be a litte gem. I say little as in the surrounding area all the "big boys" are located, namely the Hilton etc. Our room was huge and very very comfortable (206). The staff were very friendly and it was great to be able to have a room service meal when arriving back in the evening from the nearby Charing Cross railway station after a day out.

"A lovely small hotel"

5
29/09/2017

Wow, just read other reviews and I did not personally have the same experience. They tell you there are stairs and there is construction and you can see the site on a map!! do your homework! I walked every day to tour pick ups and all the way to the cathedral and did the hop on and hop off bus, none were a problem. I didn't even know there was construction. This was the quietest place for the location and the service, breakfast and cleanliness was first rate. I love the older places, and that was why I booked it. Staff was very friendly and helpful, even offering the borrowing of an umbrella! All kinds of eateries nearby and pubs. I felt safe walking the short distances alone.

"Overpriced as it is old and not that convenient"

3
28/09/2017

The hotel is old and needs renovated inside out. It is not close to the city centre and needs to walk uphill. There is a construction site at the back and no a/c in the room. One good thing was the staff are patient and tried to resolve issues. I felt for them as it is hard to keep up with the smiling face when the environment of the hotel is not that pleasant.

"A quaint, but good hotel"

4
27/09/2017

I have stayed here many times, with, tbh, mixed feelings on occasion. The hotel is a bit rambling, with quite a few stairs if you are on an upper floor (and no lift), and the rooms vary massively, from some excellent large rooms with walk in shower to smaller (some would say pokey) ones with a small bathtub in a very cramped space. Facilities also vary, with some rooms having a desk, table and chairs, and an in-room fridge, and others barely squeezing in the bed. It is well worth asking when you check in and seeing if an alternative room is available. Breakfast is hit and miss - the cereals, fruit etc is good, but the hot food can be very unappetising, but sometimes you get it freshly cooked and excellent. There are many alternatives nearby. Staff have been invariably helpful and polite.

"Poor service"

1
13/09/2017

The front desk employee was rude and had attitude in every interaction we had with her. There was also inconsistent information and clearly poor communication among the employees. For example, the front desk quoted us an inaccurate (and lower) fee for the full breakfast, when apparently it has never changed.

"Good value "

3
11/09/2017

10 min walk from train station uphill. Lovely character building, we booked small double, adequate and good value for what we wanted, clean and comfortable. Walking distance to town. Lovely pub the griffin just at end of road, lovely meals.

"Comfortable and Quiet"

3
31/08/2017

Booked in for one night hotel is a bit dull and old fashioned,there is no lift so we had to Humf our suitcase up the stairs and we were on the third floor ,the room was very clean and spacious ,staff were very helpful ,the area is very quiet .

"Bit expensive"

3
24/08/2017

Lovely building, clean comfortable rooms and in a fairly quiet area near the city centre. Very expensive though. Well over a hundred pounds, no breakfast included and nothing special about the facilities. Friendly staff, made us welcome. Was a last minute booking so had no choice but to pay , but there are plenty of better value hotels in Glasgow

"Clean and comfortable"

4
24/08/2017

Conveniently located with just a short walk to the centre of the city. Rooms were large and clean and the wifi good. Staff were welcoming and efficient. The decor is looking a little tired and could do with an update. However, good value for money and I would stay here again.

"Hilariously grim!"

1
22/08/2017

I travel a lot for business and am usually very forgiving of even the worst hotels. However, this hotel is so utterly grim I had to write a review. It's musty smelling with dingy, cell-like rooms. I requested to move from a dark basement room with no window and they put me in an even smaller cell with view of what looks like a bomb site! Just depressing really...

"BDB Glasgow"

4
18/08/2017

Excellent location, reasonably easy to find. Old style building, but reasonable interior. Bed and breakfast kind of hotel, but rooms a quite big and well maintained. Clean bathroom, though bit tight on space. Welcoming and friendly staff. Great for a Glasgow city centre visit, and good value for money.

"Great location and spacious room."

4
18/08/2017

The hotel is well-situated for exploring Glasgow and easy to find. The service was friendly and for vegans there is soya milk if you ask. Breakfast is self-service with cereal, fruit, yoghurt and traditional cooked items. Our room was on the ground floor, and whilst spacious, the only view was of a high wall. It was also a dead spot for phone reception so we had to go outside to make calls. Aside from that it was well-appointed and we would definitely stay again.

"Good"

4
15/08/2017

The hotel has a good location! 10 min walk by foot to the city center. The room is very clean! Most of the time there is no one at the reception desk! but the staff is very friendly! The price is good for what you get! I would go back!:)

"Business Stay"

4
14/08/2017

Good choice if you are wanting a central hotel in Glasgow but still in a quiet area. Very close to Charing Cross Train Station and within ten mins walk from the main shops. Rather an up hill walk from Central Station. Breakfast could do with some fresh milk being available.

"Quiet Place, No Elevator (Lift)"

3
14/08/2017

This hotel is about 15 minutes slow walk from Glasgow Central Station and is a quiet place to stay. Ther are a wide range of food options nearby. The only downside of this hotel is that there is no elevator (lift) and it could be a huge and tiring task to carry your heavy luggage upstairs.

"Something for all ages to hate - and older folks to beware"

3
12/08/2017

Older folks should consider avoiding this hotel as the bath/shower is literally dangerous. We are fairly agile and fit but not only is the tub slippery and without a mat, non-slip surface or grab bars, but it is a LONG way off the floor with nothing to hold on to. Younger folks might hate waiting hours for the next web page to load. And any age might be annoyed at having booked - at extra price - an "executive" room just to find that it is in the basement next to the boiler (or at least lots of other hotel infrastructure). And the folks next door with the yappy little dog didn't help either. I bet you can do better than this in Glasgow for the price

"Fantastic service, great location!"

4
25/07/2017

We loved this hotel. It is not your standard "cookie-cutter" Best Western. Upon walking in, you can see that the building has a lot of character and charm. It is a short walk from Central Station and Sauchiehall Street, which has a vibrant restaurant scene. The service at the front desk was excellent, the room was always immaculately clean in our 5 night stay and the breakfast was delicious. We also appreciated that the WiFi was quick and that the hotel was quiet. The only reason I gave it 4 stars instead of 5, is that they do not have AC, and there were times some air would be nice. If we ever go back to Glasgow, we would enthusiastically stay at this hotel again.

"Loved it ! "

5
10/07/2017

Can't fault this hotel at all. Staff were lovely, from housekeeping to receptionists. Rooms are very cosy and very clean. Ideal location, all shops, restaurants & tourist attractions within walking distance. Highly recommend trying this hotel if you're visiting Glasgow. We got an excellent deal for a 4 night stay. Breakfast was very good !!

"Large room"

5
10/07/2017

We booked Glasgow CIty Hotel as a base for attending the TRNSMT festival in July. We were plesantly surprised expecting a budget brand hotel but it was the opposite. We had a twin room which was on lower floor and quite a good size compared to many rooms i've stayed in before. We declined breakfast as we knew we wouldn't be up early after a night watching Kasabian. Enjoyed our room and service that i came home and booked for another BestWestern hotel in September for a cheeky break away.

"Overpriced!!"

3
03/07/2017

Friendly staff! But the room had no central air, uncomfortable chairs, the view from the window was a pile of gravel and the so called rug they had down was a major trip hazard! way overpriced for not even a 24 hour stay!

"Very well located, friendly hotel "

4
01/07/2017

Three of us booked three nights in this unusual Best Western - unusual because it is formed of a renovated Georgian building with loads of character. It is located right in the centre with free on street parking overnight and a very handy multi storey carpark just yards away. The staff is very friendly and helpful and the breakfast plentiful and good value. The Executive Twin rooms were excellent although I suspect the single rooms may be on tge small side. Some decor is a little tired at this time. Overall a very good hotel in a fabulous location at a great price.

"Good choice for a short stay"

3
27/06/2017

Good location and a good price for city centre. Multi storey parking close by quite expensive even with discount. Also complete demolition of all properties at back of hotel looks an eyesore, although thankfully there was no noise from this during our stay.

"Cosy "

5
27/06/2017

Stop here on various occasions the staff go out of their way to be helpful the room is cosy and warm. bed is comfortable with two different thickness of pillows shower bathroom is clean and well maintained. Fridge in room with tea coffee making facilities .Good location for shopping theatre train services and buses an ideal place to spend whilst visiting Glasgow great staff nothing too much trouble

"Good location hotel near city centre."

3
23/06/2017

Really liked this hotel, as it near the city centre and close to good transport links. I found the room, a reasonable size and nicely decorated, the bed was comfortable and the shower easy to use. I did like seeing that you have a kettle with coffee and teas...not often you see this in other chain hotels. Can't comment on breakfast as I didn't bother, but if I'm back in Glasgow again I would consider this hotel.

"Great stay"

4
18/06/2017

Just stayed here for two nights . We arrived early and our room wasn't ready had to wait 15 mins receptionist very nice and served us tea and coffee while waiting .got our room was nice and big large bathroom tea and coffee making facilities and a large comfy bed great cooked breakfast in the morning only downside was noise outside during night not the hotels fault .Overall a great stay with nice and helpful staff a special mention to Mary the receptionist who couldnt do enough for you we will be returning.

"A few days in Glasgow"

4
16/06/2017

It's a long time since I visited my favourite city. A party of 4 of us had a 4 day break and this hotel helped make our visit a total pleasure. Although our rooms were down stairs it wasn't any inconvenience. Our room was very spacious (about 7 foot from the edge of the bed and the TV cabinet and a good 3 foot each side of the bed. The bed was quite large and very comfy. The en suite was a fair size as well with an over the bath shower. As you can appreciate with us being downstairs our window was below pavement level but again of no major inconvenience. There was also a small fridge hidden away in the TV cabinet. The staff were very friendly and extremely helpful with directions and even booked taxis for us (about a fiver to central station). The hotel is ideally situated for the Kings Theatre and Sauchiehall street. We were room only so didnt eat there but you can get a good breakfast 5 mins walk to the nearest Wetherspoons (Henglers Circus). The city tour bus stop (18) is just a little bit further up on the other side of the road, stop 17 is also close to the hotel. My only complaint would be that the wasnt a wall rail to aid you in and out of the shower. But that is being picky. We totally recommend this place and will certainly book again the next time we go up.

"A good base for exploring Glasgow, cheap and cheerful"

3
09/06/2017

Its a 20 minute walk to the central parts of Glasgow. The hotel is convenient for the airport bus - only a 10 minute walk to the bus stop. Staff were friendly, room clean, decor tired. A good breakfast included. I'd stay again. At the back of the hotel it looks like a major building site will develop. The old buildings have been cleared. I'd check out what is going on as it could become noisy in the rooms at the back of the hotel that overlook this area.

"Ideal for solo travellers...xx"

4
04/06/2017

Booked this hotel through British Airways and part of their special offer is that 23 kg luggage is included. The taxi ride was only 15mins from the airport and I paid 22pounds .However there is an airport express bus service from George Square and its only 7.50 pp. It takes 30mins to get to the airport. Its a metro style hotel. There's a mixture of its original architecture features and contemporary style. The room I had was small but conducive for one person. The room was facing towards the back of the street looking against a dilapidated building ...a bit of an eye sore but you can close the blinds for privacy. Comfortable bed, with everything on offer..clean bathroom. Breakfast was included but unfortunately I skipped breakfast for all the 3 nights I was there as I had an early start for my day trips ...so chose to grab a bite outside instead. The receptionist on my first day was not so friendly...but I didn't mind as she may have had a busy day I think. I arrived really early way before my check in time and they were kind enough to keep my luggage while i stepped outside to see the city. There were maps of the city at the hotel lounge and its a good 15 mins walk to the city centre. Very good and easy directions. You can never get lost in Glasgow..xx From Elmbank St...get onto Sauchiehall Street and keep walking all the way as you enter Buchanan Street where you'll see the Royal Glasgow Concert Hall, Subway station, Hard Rock Cafe ...Buchanan gallery . High street shopping for anyone looking for bargains. Bring an umbrella...wear comfortable shoes and a light jacket as it was raining on the day I arrived. Overall the hotel is a good location...lots of eateries nearby..You'll be spoilt for choice. It gave me a quiet atmosphere...you hardly see anybody.

"Clean, comfortable & quiet - would stay again!"

5
01/06/2017

I had just finished a 10 day backpacking tour upon arriving to the Best Western Glasgow, I was exhausted and it was everything I needed! The lady at the front desk was so nice, she helped me find where the bus was to take to the airport the next morning and gave me near-by food suggestions. My room was very clean and comfortable (double bed) - mattress was firm and comfy. Only con was the room was a bit on the small side but I was traveling alone so I didn't need the extra space. The bathroom was large and clean with a full sized tub, a luxury in my books :-). I ordered room service and it was quick and delicious. In room kettle with tea, coffee, hot chocolate options. The location was very close to the bus stop that goes direct to the airport which was very convenient. The hotel is an uphill hike from the train station but I suspect the walk to the train station would be much easier as it would be downhill. There aren't many pubs in the immediate vicinity so it was quiet enough for me to sleep with the windows open which I like. I got a great deal on this room from a travel website and was very impressed by how nice and clean everything was! Will absolutely stay again when back in Glasgow.

"Would stay again"

4
29/05/2017

Only stayed here for one night, but enjoyed our stay. It's in a part of Glasgow that we don't go to often, but is surrounded by some great bars & restaurants. Looks as though it has recently been refurbished(loved the grey tartan carpet), and it was nice to stay in a hotel with a bit of character. We found the staff at the front desk and at breakfast to be very friendly and helpful, it's amazing how a smile can brighten your day! Breakfast was tasty and plentiful.

"don't go for room 117! "

2
27/05/2017

hotel is well situated... possibly the smallest room I have ever stayed in. May have been used as a storage cupboard or somewhere to lock up bad people. even the person on the desk was embarrassed as she handed over the key...

"Ideal location and fantastic breakfast"

4
24/05/2017

Only a short walk from Central Statuon and the city centre this is an ideal base for a visit to Glasgow. Rooms are clean and ideal for business traveller or tourist. Breakfast was a real treat with good choice and good quality.

"Maria taylor"

3
21/05/2017

My husband and I stayed at this hotel when we arrived in the morning the reception girl was lovely as our room wasn't ready she kept our cases for us while we went shopping . When we arrived back the girl on reception at 4.35 on 20 may was very abrupt before we said anything she asked for payment and made us both feel very unwelcome we stay at a lot of best western hotel's and have never been treated this way before.the room and breakfast was lovely

"Centrally Located and Reasonably Priced"

4
20/05/2017

Glasgow Best Western is centrally located next to the Charing Cross Railway Station and right off the M8. Rooms are spacious and the ensuite baths appear to be new and bright. Resident's Lounge has large TV. Wi-Fi is somewhat weak, but adequate and a little slow. Breakfast is available as a continental grab-and-go (5 GBP) and a good buffet after 8AM for 10 GBP. Parking is around the corner in a multistory public carpark but hotel will furnish a discount sticker. Overnight parking is available on the street from 6pm-8am. For street parking (Park and Pay) make sure you have enough pound coins (3 GBP/Hour - two hours max). Staff is friendly. There is no lift, so hotel is not disabled-friendly.

"Good central hotel"

5
18/05/2017

Hotel was clean, cosy and central. Walkable distance to city centre. Good breakfast and really friendly staff. Price was also very reasonable. I would definitely recommend this hotel and I will definitely return

"Good service, good location, okay hotel for price "

3
17/05/2017

The staff really did a good job going above and beyond to be helpful. The hotel has had some recent upgrades, new carpeting and paint and was very clean. Rooms are okay size with comfortable beds and pillows and clean. We had an issue with our first room and had to move and staff helped us through the process (after an initial resistance due to a full house). They moved us to a new room while we were out so we didn't have to miss any sightseeing time. Nice breakfast and really lovely staff helping at the breakfast area. There are also plenty of places to go nearby with great food. Some rooms are in the basement with a very strong oil smell and little lighting so good to request a room in advance or upon arrival that isn't in the basement. Great location and easy to get to from public transportation.

"The city at your glance "

4
17/05/2017

The hotel is in a very good position. Walking you can reach in a short time all the main city attractions, the shopping mall, George Square. If you like a little walks you can reach even science museum, or the modern art gallery! In the neighbourhood you will find every kind of restaurant you desire, from a cheap fast food, up to fancy eat! The room was small, but very clean, but we booked for a saving one, so, nothing to complain!!! I was in love with the bath tube! I need to mention reception girl that helped me to delivery a huge box to ship back to my office with UPS currier, she been extremely nice and helpful! I can advise this hotel to people with a little budget and a good quality stay! I like it!

"Not the best hotel"

1
17/05/2017

A group of four of us booked two small double rooms for one night. We thought that because it was for only one night the small double would be fine. How wrong we were, there was barley enough room to move never mind get ready. The small double is definitely a room for one person. The hotel offers room service but I'm not sure where you are supposed to eat it unless you sit with it on your knee on the bed. Being vertically challenged I could not open or close the window unless I stood on the bed. The shower seemed to have 2 settings, either scalding hot or freezing cold. So basically I wouldn't recommend this hotel.

"Not the best"

2
16/05/2017

I would not recommend this hotel. Very small, lumpy bed, our room did not include breakfast which was an over priced add on. We had a first floor room that looked at a demolition site. Stay somewhere else.

"Good location to University of Glasgow attractions. "

3
11/05/2017

We booked this room through bookings.com and it was extremely reasonable. It was well placed for Kelvingrove museum and the shops and restaurants of Byers Road (a 30 minute walk or £5 cab ride). A short walk from charring cross station. The room was very small (room 107) but we got a bargain rate and it was just for one night so satisfactory for what we wanted. The continental breakfast was a bit pricey £6.50 Considering what was available. The bed was comfortable and the staff was friendly and helpful.

"Great price and good location"

5
08/05/2017

Took me 20 minutes with a case to walk from Central station mainly because it was uphill but it was no problem. Greeted upon arrival and room was available before the check in time of 2pm. Maria was very helpful and welcoming. I had a room on the ground floor at the back of the hotel and it was less than £50 a night. There was painting going on but the smell had gone by the second day. The room itself was comfortable. Not much of a view with a demolished building outside and workmen peering in but I closed the blinds. Bathroom and shower were fine. The bath filled up very quickly with hot water (great after a day walking around Glasgow). The usual amenities were provided. The bed was very comfortable and tea and coffee facilities were available. My only problem was the seal on the double glazed window had been picked at so noise and the cold got in. I soon whacked up the heating with the old fashioned radiator. Free wifi was a blessing and worked without problems. I'd consider staying here again as the location was great for the Kelvingrove museum just over a mile away. Buchanan Street and Sauchiehall Street were near too for shops and restaurants.

"Do not recommend"

2
27/04/2017

Negatives: Broken hairdryer Broken chair that I nearly fell off from (bear in mind I am 6 months pregnant) When breakfast was being cooked, entire room smelled like cooking oil including my bathroom towels Heating on full blast .... sahara! Positives: Good location Friendly staff

"Lovely character"

4
26/04/2017

Lovely characterful rooms. Not in the middle of the City, but only a short walk (under 30 mins) from two main stations and the city centre. Lovely theatre and some cafes & restaurants nearby (no restaurant onsite), but good breakfast. Excellent location for the Mitchell Library. Great staff and service.

"One night stay"

4
24/04/2017

Stayed in hotel for 1 night on Sunday so got a good room rate. The location is close to city centre, easy walking distance for sight seeing and eating which was a bonus for us. The room was nice, clean and tidy. Bathroom was fine: only bad thing was the shower screen was not adequate for the power of shower so the floor flooded whilst showering.

"Nice place to stay."

4
19/04/2017

Very nice hotel, recent refurb and very close to theatres etc. Staff very polite and helpful, parking close by, breakfast buffet very good, would recommend and stay again. Some great pubs and restaurants within Close walking distance.

"Not bad for price! No service.!"

3
18/04/2017

We thought all hotels in UK came with breakfast and found out on arrival ours did not!! The desk clerk was on for every day we were there, and did as little as possible. We asked Saturday if she knew where the closest Catholic church was for Sunday mass.. she informed us she didn't know she was athiest, and made us feel bad for our beliefs. After asking she did google and find out for us, and printed out the maps with little enthusiasm. She let us know no one cared about church anymore. We told her many actually did. She didnt appear to be doing anything but we felt we were imposing on her "time". We didn't eat there, breakfast was literally half price anywhere in town. Great location, easy to walk all over town. The room was small, but for the price it was clean and quite fine. We would got back again except for the lack of service, smiles and genuine caring. The cleaners were AWESOME and grateful.

"old and cold"

1
18/04/2017

Unfortunately my experience was not really good. The rooms and everything in it were old, the radiators were cold and the duvet was definitely not big enough for two people. The breakfast was also quite poor, bread was not fresh, only one choice of pastry.

"Great location"

5
17/04/2017

Stayed in Room 102 for 2 night's. Really quiet and great breakfast. Great location in the city centre for a good price. Bed really comfatable. Staff were lovely and helpful. Very easy check in and check out. Would recommend and stay again.

"Unfunctional bathroom!!!!!"

2
22/03/2017

Breakfast excellent, one of the best I've had. Bed very comfortable. Flatscreen tv... All good. However a bad point, in the bathroom. I travel a huge amount and this is the worst I have ever come across!! Room 303. The shower cubicle is less than 6 inches from the toilet rendering it a cramped and entirely impractical space. The bathroom is obviously an afterthought and far too small and the room needs redesigning. I have actually stayed here before around 6 years ago. My previous visit which was in a different room (had I have had T.A at this stage) would have scored a high 4. This one was poor as the room was very poor. I debated on scoring it a 1. Best Western - that room needs significant improvement!!!

"One night away"

5
21/03/2017

My partner and i came here for one night as we were going to see Frankie Boyle at the kings theatre. The location is right in the city centre, close to all you could need.. especially the theatre and a few nice resturants to eat in. The rooms were very spacious, clean and tidy. Friendly staff and no problems at all. They even let us into our room as we arrived alot earlier!

"Great place for a short stay - ideal location"

4
20/03/2017

For a hotel to drop into for a couple of nights this is a great place - I stayed for a week in an executive room which does give you more room to relax. The best experience in the hotel has to be the staff - always helpful and attentive from reception to the morning breakfast. I had an issue whilst staying and once reported it was resolved - this is maybe the best way to tell a good hotel, i.e. how they can deal with an issue. I have to say that the manager and the staff dealt with this in a very professional manor and I will stay again if in the area.

"Rooms not as advertised"

2
20/03/2017

We did not recieve the room as advertised as 'Executive Double room: not spacious with only one window, very small bathroom, and only one towel for two guests. Staff are not friendly at all. They were not welcoming enough: no smiles on their faces and did not create any atmosphere to be able to ask questions. they simply did not value us.

"Hotel was fine...just few little issues"

3
13/03/2017

I had booked this hotel July 2016 for one night in March 2017. Seeing that the hotel does NOT have it's own car park...but has discounted parking near the hotel,i rang to find out,and hope book. The person I spoke to was very helpful,can not book parking in advance.....but I was happy to know it would be possible to get parked NEAR hotel. As I had a drive of about 385 miles I rang the weekend before my stay to get early check in.....so I could leave home early (03.30) and have good distance before rush hour....The member of staff not only allowed me to have check in from noon....seeing my Platinum membership...gave me an upgrade to my booked room. I reached hotel spot on my noon time. Was given details of car park....the hotel validate car park ticket....Still cost me twelve quid to park nearly 20 hours.......ouch!!!...half price....so this in a way adds to cost of the stay..... Check in had ALL room details complete once I had parked my car.....and my room 203 was on front of the hotel....3 large window areas.....table and couple of chairs....another chair by desk... Large bed......nice modern,smart bathroom.... I was out for the evening....and on return around 23.00 I was not impressed at traffic noise......the little boy racers with loud exhausts...... But thankfully once I had gotten into bed....00.30......I soon fell asleep and boy racers did not disturb me. Breakfast in the morning......little disappointed to be honest....had seen other reviews saying how good it was. I think it was a bit basic....no fried eggs.....just scrambled or hard boiled.... The food was fine....but I had sort of expected it to be cooked to order...rather than waiting in heated containers. I have stayed in BW hotels...cheaper and had much better breakfast.....so while nothing wrong with breakfast items....just below my average expectations. Check out was fine....I had paid when I booked in July 2016....so easy to return key and say goodbye etc. Wi-Fi.......sadly I had REAL issue with the Wi-Fi......it was alright when I reached hotel about noon on the Friday....but when I returned to hotel about 23.00 the Wi-Fi was dreadful......I tried to listen to radio player,but kept cutting out. If I opened another window,to check e.mail,Facebook etc.....radio player stopped..... I tried calling 0 for reception/night porter to ask if it could be rebooted...but got NO ANSWER. In the morning...same dreadful Wi-Fi...... It is 2017......I EXPECT Wi-Fi to be far better than I had in this hotel. Otherwise....I was happy with hotel...room....staff. Just Wi-Fi....cost (even discounted) of parking...and breakfast knocked my experience.

"Great little place. "

5
21/11/2016

Lovely place to stay, very close to the station and also the Kings Theatre. You get the best of both worlds because the hotel is a located a little bit away from the main part of the area where it doesn't get loud. But if you take a 3 minute walk then you are surrounded by a tonne of restaurants. You can also take a 5 minute train ride that takes you straight to Queen Street station. The room itself was very spacious and clean. Old building but had been maintained well and kept to modern standards. The bed was really comfy and the fresh sheets were a dream. The staff were really friendly and helpful. I was always greeted by housekeeping as I walked down the corridors and the people on reception were always friendly. There were however a few set backs, not so much to make my stay unpleasant but it may make someone else's stay unpleasant. The first is that the hotel is quite creaky as it is an old building and you do hear people walking down the corridors or in the room above you. This however didn't bother me because I am not a light sleeper. Another is that the room did get a little bit hot at night. I did wake up sweating a couple of times but I just pushed some of the blanket off me and I was fine after that. Lastly the window in the room faced only a wall outside, this again didn't bother me but might bother someone who likes to have a window that sees out into the street. Overall a magnificent stay. Will defiantly be coming back when I'm in Glasgow again.

"Good Location"

4
16/11/2016

There was no lift for the higher floors, however if you're perfectly able to go up the stairs there aren't that many to go up. Our room was very spacious and clean, you are provided with tea, coffee, hot chocolate, milk and biscuits, there was also a fridge that we could store our drinks in during our stay. As well as this if the radiators were too hot you can just turn the knob to your preferred heat. The staff were friendly and helpful, providing us with a little diagram on our map to get to certain places.

"Affordable and good facilities"

4
04/11/2016

No lift to above levels which can be difficult lugging your suitcase up a flight of stairs. Room is a little on the small side and views from my room weren't great. However overall I enjoyed my stay. The staff were friendly especially housekeeping. Would recommend if you are looking for something affordable and with good facilities.

"Good hotel"

4
03/11/2016

Stayed here for two nights room only.prompt check in with friendly staff we got room 301 which was large wth big bathroom great shower and large comfy bed great reception with the wi fi. room facing onto the road at front not bothered with traffic noise but were bothered with shouting outside about 3.30 am not hotels fault . Good location with plenty bars and food outlets near by good walk down sauchiehill street into town centre have stayed in more expensive hotels that were not so good would stay here again.

"Excellent help"

5
02/11/2016

they were excellent without having to ask they changed our room to a downstairs one.and also stored our luggage for 3days until we returned from a tour we were greeted with a smile and shown around great place

"So Central "

5
01/11/2016

First time I've stayed at a Best Western. The room was cosy but still quite large and a big bathroom (just a shower) not sure if the "bathroom" was a little mouldy but never mind. It was so central to where I needed to be and I really liked its old school features. I will aim to stay here again if I visit Glasgow again.

"Clean quite & cozy"

5
26/10/2016

Great location in central Glasgow in the theatre district lots of great places to eat and shop! No elevator price is right nothing fancy but very descent. Definitely stay there again staff are friendly. The Variety bar a few minutes walk is a wonderful place to meet up and have a wee pint

"Best Hotel in Galsgow"

5
26/10/2016

Great hotel, great location. In my opinion and I gave stayed at a few in Glasgow, this hotel is the best you will get in the price bracket it markets itself in. All staff are very polite and so helpful. The rooms are large, probably the largest I have been in. Move to the bathroom, which has a wonderful shower with a rainfall head, and proper tiles on the wall!! Yes sad, but this should help show the quality of this place. More over, the hotel is well presented with modern and immaculate decoration. I will stay in this hotel for all of my future trips to Glasgow.

"Theatre Break"

5
20/10/2016

Stayed at this hotel a couple of weeks ago when i went to the Kings theatre, this hotel is great location for the theatre, cant get much better than this to be honest. Check in was smooth and effortless, we were in a room right down the bottom in an executive double. Brillaint size for me and my mum, tv on the wall which worked great, the bathroom was lovely, you had a normal shower and then a big powerfull rain shower, the room was really clean also, great big mirrors and a desk with a seat. The room was also lovely and warm which i love as it was kinda down in the basement. I will 100% stay in this hotel again as it was also handy for shopping and the train.

"Lovely hotel"

5
19/10/2016

Can't complain at all this is a lovely place to stay in Glasgow. Great location for shows and shopping fab value for money and the best nights sleep away from home I have had. Would highly recommend this hotel.

"Hotel close to Kings Theatre"

5
18/10/2016

Theatre break in Glasgow. if you are going to the Kings Theatre, this is the place to stay. Excellently located for theatre and restaurants, plenty of choice of restaurants within walking distance. The hotel is great value for money, very nice room, comfortable bed and good breakfast.

"Very nice and cozy hotel"

5
09/10/2016

Good relation between price and quality. Hospitable and kind stuff. Small but very comfortable rooms. Fresh and tasty breakfast. Very nice and cozy hotel. Very good location - it's near to the city center, railway station and SSEC

"Great location"

3
06/10/2016

The hotel is a great location for the centre of Glasgow, are double room was on the ground floor and was a very large room and first impression was very good. The room wasn't exactly warm ,when I plugged the hairdryer in to a wall socket it fell of the wall .the bathroom left a lot to be desired the toilet was badly stained not very pretty. Staff are friendly ,bed was comfortable ,plenty of choice for breakfast. Would I stay again no I don't think I would i, its not worth the money .

"Updated Best Western proves to be a quiet bargain"

4
05/10/2016

This is my second time here and since my last stay a couple of years ago based on the double room we stayed in have had a reasonable make over. Thus is a pretty good budget choice - the rooms aren't huge but have all you need and based on the 2 we saw well decorated ( when we arrived we were out in 002 right next to breakfast room but helpful staff moved us). Compact but big enough, clean bathroom with shower over bath. Bed was comfy and this hotel is on a quiet street so little noise at night bar the inevitable slight hum you always get in hotels. Good location with on street meter parking outside and 24Hr car park just round corner (ask staff in advance the on street parking is free at times and you can get a discount for the 24hr one via them). Buffet breakfast was fine and probably better than the cost would suggest. Not bad at all for the money for central Glasgow

"Solid, basic and good for business."

3
05/10/2016

I stayed here for a few nights whilst on business. It is perfectly reasonable and fairly affordable. However, it has a serious lack of amenities (plenty close by) and the TV barely worked due to poor signal. I would stay here again on business but would look for a better quality if using my own money.

"Best Western - I expected better !"

3
03/10/2016

This is a cheap and cheerful "very basic" hotel. I stayed for a night at Best Western Glasgow city for business trip and whilst the location is fantastic, the hotel itself is more like a small B&B minus the personal touch. On the up side, the rooms are clean and the in room internet works well

"look carefully"

4
03/10/2016

the staff and the accommodations are nice. order delicious dinner in room that is made on site. beauttiful rrestoration of original decor including tall doors and high ceilings. parking is on the street or in a car park one to three blocks away along sidewalks. careful when trying to find the location, use the address because best western put a small flag above the door that says "bw" on it.

"Minimum standard"

3
01/10/2016

Overpriced for what it offers. In fairness - reasonably comfortable and ticks basic boxes, but shabby and run-down in parts. If you need WiFi forget it as the signal is useless, but there is a good free pc in the lounge. Double beds are made up from two singles joined together, so be warned if you're a couple. Breakfast buffet offers a limited range of items.

"Find somewhere else to stay"

3
01/10/2016

Situated just off the less salubrious end of Sauchiehall Street, this place needs a re-vamp. The décor is pretty tired and, while the room had all the usual amenities, we did not really need the gouges in the wall or the large damp patch and stain on the ceiling. As we were only there for the one night, we decided we could put up with it, but I was tempted to go look for somewhere else. A view reinforced in the morning when the smell coming up from the basement kitchen did not encourage us to have breakfast there. There are plenty of other places to go in the city, fortunately. On the plus side, the hotel is relatively easy to access by car, being only a couple of minutes off the M8, and there is a multi-story car-park just round the corner which is open 24 hours. Not the best experience I have ever had in a hotel. I doubt that I would stay there again.

"Lovely"

5
30/09/2016

We booked in at very short notice- called on the day on a Saturday. Very comfortable, welcoming and good value for money. No noticeable noise and extremely conveniently located. Great- we'd definitely stay again!

"BEST BEST WESTERN IN GLASGOW CITY"

4
30/09/2016

Stay at this centrally located Hotel was Excellent but had a little drawback on booking. Appears to have been mix up regarding Breakfast booking but The Staff and Duty Manager resolved this as quickly as possible and were apologetic for the mix up. Still place this as an all round Excellent Hotel with Friendly and attentive staff.

"Go elsewhere unless there is nothing else available "

1
28/09/2016

I have used this hotel before on business with no problems. This visit was not good at all. With the need to stay in Glasgow often I have used many of the central hotels and would say look around as there are plenty of better places at a more reasonable cost. Where do I start? A room with a view (214) no definitely not see pic.... At 5pm couldn't get hot water in shower to work at all. Spoke to a nice lady in reception. She explained to me that some customers do not understand how to use shower. She came to room to do demonstration- she couldn't get the hot water to work either. Said it was boiler..would investigate and should be on later. 7pm tried shower which worked. Great all sorted I thought. 11.30pm came back to hotel after meeting clients. Just wanted a quick shower as early meeting the next day. Ran water for 10 mins. Again no hot water..rang reception, explained that same problem as earlier. He insisted problem in room and not his fault. I explained earlier situation. He said only way to sort it was to come and check the room. By then I explained it was late, nothing could be done in room and i needed an early start and just wanted to access basic facilities like hot water. He insisted that only way to sort (as he was not an engineer and so not his fault) was to visit my room. It was late. I was undressed and did not want the hassle. Ended up taking cold shower. Then kept awake by noisy neighbours banging on doors and talking loudly in corridor until 2am. Would definitely not use this hotel again. It's a shame because my last experience was good. Not sure if it's changed management as breakfast was awful too!

"Comfortable hotel, good location"

4
25/09/2016

As its name suggests, this hotel is very well located for Glasgow city centre. It is in a converted town house with some great original features like the stained glass windows on the staircase. Reception staff were all friendly, efficient and helpful with information and booking taxis etc. The carpet on the staircase is a bit worn but my room, and the public lounge area, were well decorated and furnished and very comfortable. The breakfast buffet offered a good selection without being spectacular and the tables in the breakfast room are a bit institutional but serve their function. Staff in the dining area were all very pleasant and helpful. Would stay again if I needed a room in the centre of Glasgow.

"short break"

3
21/09/2016

We booked a small double room which was too small, my husband has mobility problems and getting around the bad proved difficult. We were allocated a better room by a very nice receptionist. Enjoyable stay, the rooms are clean and comfortable, very close to restaurants and shopping areas.

"FANTASTIC."

5
21/09/2016

My 2nd visit to this hotel. On arrival.... 1pm.... my room was ready for me,( happy man so far......). I go up to my room, and my card won't work... after 4 attempts, ( happy man in waining...) im just about to walk away.. when someone answers the door. So I return to reception, and explain my situation, a very polite Man on reception, gave me an upgrade for my inconvenience..... (Happy man restored) Beautiful Room Beautiful Hotel Beautiful City.

"Excellent room size"

3
21/09/2016

Stayed overnight, the room was a good size and in fact I was quite pleased with it. We were on the basement floor past the kitchen. As it was quite chilly we had asked for the heating be to turned on, it took too long to heat up which was a downfall. Due to the location of the room I feel it would have been better if the hotel had these rooms at a suitable temperature. Member of staff who checked us in made an error with our booking, this put a dampener on the stay as it was unnecessary hassle which could have been avoided, It resulted in us being double charged for the stay. I had called the hotel the next day and the female member of staff who I dealt with was extremely apologetic and had the problem solved within minutes. I would stay again however in a different (and warmer) room

"Pleasant stay"

3
20/09/2016

Pleasant hotel in an older building, just on the edge of town but walkable, or near bus routes. Good spread for breakfast, although not extensive. Could do with a bit more finesse in rooms esp for Delux standard. Nice walk in shower in bathroom.

"Very clean"

4
19/09/2016

Had a lovely stay here, great location, lovely staff and very clean rooms. I stayed in room 002 which was a great size and was lovely although it was next to the breakfast bar and it was noisy from early on with people coming and going. Apart from that it was a great stay!

"Average Hotel"

3
11/09/2016

We stayed at Best Western for one night to break up the drive. Hotel was conveniently located. There is no parking on site, however there is street parking available just outside the hotel. Because we arrived late we were able to park for free.

"Great stay"

5
06/09/2016

Stayed overnight. Check in at 4 PM, but they were able to hold our luggage so we could wander around town a bit before check in time. Room was clean. We had a handicap accessible room, it was located down a flight of steps without elevator access. If you have special mobility needs, best to call ahead and ask about rooms that don't require stairs. They had 2 breakfast options, continental and hot. Both were a good value, I had the hot for 9 pounds and it was tasty and plentiful. The hotel was in an excellent location, walking distance from Glasgow Central and Glasgow Queen street stations which will connect you with the whole of Scotland. Also multiple bus stops and local train stations nearby. It was a 20 pound taxi ride from the airport (with tip). This was a great stepping off point to see Glasgow. Lots of restaurants, pubs and stores nearby.

"Hotel Value"

4
04/09/2016

Location right in centre of Glasgow ideal for Business trip Room was clean and Bed extremely comfortable Staff pleasant and efficient and Value for money excellent Would definietley use this hotel again on return to this city

"Peaceful overnight stay"

4
03/09/2016

A clean and comfortable stay with few frills but quality accommodation backed by a known brand. Excellently placed for access to the railway network (little-known Glasgow Charing Cross station is but a few minutes walk away) and also just a couple of minutes walk to events at the King's Theatre. Deserves to have a higher profile.

"Smelly room in the basement"

2
24/08/2016

I had a room in the basement with a certain undefined smell. To get there I had to pass the hotel kitchen were just the breakfast is prepared. All sorts of food fragrances were combined with cleaning liquids such as chlorine.. Perhaps they have better rooms, I certainly did not like mine.

"Nightmare!! Keep your money go else were"

1
22/08/2016

***ALL GUESTS Must Read*** Due to the poor management of this establishment l have reported the Operations Manger of this branch to there head office. Rude is an understatement l was scaled by the hot water form the tap, lm was not making any kind of claim or anything like nor at any point did l say l was. I was told l was a lier , it didn't happen and laughed out the place. She was ridiculous in the manor in which l was treated and my partner. Perhaps it was because l am gay and shared a room with a woman. Perhaps she didn't like that ? Well the look on her face said it all,but she took my money tho! I only wanted to point out the water is very very hot and perhaps a caution sigh should be used in the room. But to be met with the rude and quite frankly vile woman l am looking forward to what your head office has to say! PS the girl on reception was lovely and as l left l pointed this out to the OPs manager how lovely the girl had been to us and offer us a complimentary late check out. To which the OPs manager laughed it off ... Rude yet again this is not the last of this l will ensure this is shared world wide! Ridiculous lm still in disbelief this has happened !!!

"Best hotel in Glasgow"

5
14/08/2016

You can't beat the quality of this hotel for the price. They accommodated us on short notice. Great customer service. Everyone is helpful and friendly. Room is large, modern, very clean high ceilings with crown molding, and artwork. Good prices on food and drinks too. Excellent!

"Located only blocks from lots of restaurants. "

3
12/08/2016

Service was good. Room was clean. We stayed in room 106. It was Close to front door but left hand wall backed up to hallway and we heard people coming and going suitcases banging wall all morning and evening and floor boards creaking. Bed was comfortable, room was big, bathroom was small.

"Nice city centre hotel close to West end"

4
12/08/2016

I have stayed here 4 times. The location is very handy for theaters and restaurants and the shops of Sauchiehall street are within 10-15 minute walk. The rooms have always been a large size with nice comfortable bed and large TV. Breakfast is a nice simple affair with a good choice of cooked and continental. I think the only slight negative is given the large rooms the bathrooms always feel a bit small.

"Short stay"

4
11/08/2016

Our room was very spacious as we were on the basement floor. Very clean and had all the amenities you required. Plenty of drawers and a wardrobe with and iron and ironing board in it!. A bit noisy at times as we were below the breakfast room as a result heard all the comings and goings!. My daughter found the pillows to hard for her and the duvets a little on the heavy side. Perfect location for the theatre and not to far from the city centre. Will definately stay again.

"Will definitely go back!"

5
09/08/2016

A pleasant hotel, spacious rooms with heated towels??. Neat and clean. Breakfast was limited but more than sufficient. The highlight however was the exceptionally friendly and helpful receptionist. She organized us a tour and found alternatives when the one we wanted was not available, was very helpful in helping us find the restaurants we wanted, and gave simple directions to get around. Will definitely visit again.

"Inexpensive ...for good reason"

2
07/08/2016

Limited review ...we arrived late and left early (flight). Not too handicapped friendly even though we had the basement wheelchair suite with special features. Noisy wooden floors covered with ripply carpet. Mattresses were rather disappointing. Window view of neighbour's loading dock. Centre of town £20 taxi to airport. No parking. Not able to experience Breky. Significant upgrades are needed before I return. Poor internet access ..because of basement? Sorry.

"2 night stay"

4
02/08/2016

Very nice. Only there two night but managed to get an executive double for the same price as a standard double room which was great. 15 - 20 min walk to center but with shops bars etc to look at it didn't seem that long at all. We didn't bother with breakfast as out early so cannot comment on it. But would stay again. Sheffield couple

"Great location but the room could be better"

3
31/07/2016

Stayed here for a Saturday night in Glasgow. The room was very reasonable for the cost of £94 on a weekend. We arrived and the front desk staff were friendly and helpful. The room was spacious, had what we needed including TV, iron etc. My only faults with it was the shower was cold, ran it for a long time and the best it got was luke warm which wasn't ideal. The bed was a little uncomfy, it appeared to be 2 single beds pushed together which is fine, but there were different heights which meant it wasn't ideal when in the middle. It could be a little better, aside from that, it ticked the boxes

"Stay at Best Western Glasgow"

3
21/07/2016

We picked this hotel as it was reasonably close to our son's flat. It was OK but I don't think we would stay there again. Although the hotel offers a cooked breakfast, mediocre, no other meals are offered, so you have to eat out. There are plenty of wonderful restaurants in the area. The bedroom was alright, reasonably clean, and the bed comfortable. Bathroom and toilet was very cramped, you had to be careful not to burn your knees on the radiator when using the toilet. So I guess overall 5 out of 10.

"Value for money"

4
20/07/2016

My friend and I stayed at this hotel as we were going to a concert, we chose it because of its central location and it was easy to find. The prices are very reasonable and the room was clean and the beds were comfortable. The only criticism I would have is that we were the first room nearest the front door and it was rather noisy. You can hear pretty much everything from outside as its a rather busy street but apart from this, it was a great stay. The staff were nice and helpful and the reception was manned 24/7 unlike the last hotel we visited in Glasgow. Great value for money, would book a room here again.

"Fantastic location"

4
16/07/2016

Surprisingly nice for such a reasonable rate(70L for a double,does not include breakfast) and around the block from the Queens Rail station. Location is difficult if you have a car but its fantastic if you want to walk to shopping(Sauchiehall Road) and the sights in down-town Glasgow. Its within four blocks of the MacKensie Art Studio and School. Front desk staff were helpful with advice and making phone calls.

"clean but dull"

3
15/07/2016

Rooms were very clean, the breakfast was fine, and the staff all very pleasant, but the whole hotel needs updating - the decor is SO bleak and quite depressing. Such a shame as it's position is ideal for the city centre, theatre etc.

"Small Room but Great Stay"

4
15/07/2016

I stayed here for one night as an extension to a business trip i was taking. It was very easy to get to from the airport. Simply take the 500 bus one stop (for £7) and then its a short walk (up a steep hill) to the hotel. I arrived and had a very happy receptionist greet me. My room was straight up the stairs and right next to a door so i feared that it constantly opening would keep me up in the night, but all was fine. In fact this is the first hotel I've stayed in where i haven't needed to put ear plugs in. The room was a little on the small side, but i'm only small myself so it was no issue. Bigger people would have had an issue with the lack of space. Tea and coffee making facilities were good and even included hot chocolate (a rarity these days)!! Breakfast was delicious. You serve yourself in one room and then go to eat in another room. The eating room was beautiful and a pleasure to sit in as i woke myself up. All in all a very pleasant stay, loses one mark due to the room size.

"Best is really best hotel for family's "

5
12/07/2016

Stay two day with my family really comfortable stay .friendly ,efficient and professional staff. Best part is peaceful environment. Breakfast was superb .I will recommend my friends and colleagues to try .

"Little Gem"

4
10/07/2016

This hotel is charming, quiet, clean and very friendly staff, only downside no restaurant but there are plenty of eat place well within walking distance of the hotel. I would go back to this hotel again.

"Old Building - Well Modernised"

4
08/07/2016

Although this is a very old building and it still retains some of the original features it has been brought up to today's expected standards very well. I arrived early so the room wasn't yet ready. However the receptionist immediately offered me coffee so I was able to relax and use the computer in the residents' lounge.Indeed the atmosphere in the hotel is very relaxed and friendly. The room was small but was clean and well appointed - everything today's guest needs had been shoehorned in including an ironing table and iron.The radiator was one of the very big old ones which I had forgotten existed! I am glad I was allocated a ground floor room as there is no lift. There is a building site at the back of the hotel which my room overlooked but as I stayed over a weekend it didn't bother me as there was no work going on at the time.The hospitality tray included hot chocolate and shortbread - a lovely way to end the day! Windows opened just enough to let fresh air in safely. Breakfast was a help yourself buffet and it was excellent and even included that lovely Scottish dish - potato scones which I hadn't had in years. There is no main bar or restaurant. However a bar and food menu was on display in the residents' lounge. The location of this hotel is good - a few minutes walk from Sauchiehall St and very near Charing Cross Railway Station. This is an excellent hotel and a good example of the Best Western brand. I am coming up to Glasgow again in the autumn and this will be the hotel I will return to.

"3 days in Glasgow."

3
05/07/2016

We visited Glasgow for 3 nights and we try to chose Best Western when possible. We had read mixed reviews about this hotel, but was pleasantly surprised by the size of the room. The interior of the room (209) was perfect with both "office space" and a chair to relax in. We slept very well in the bed and the wifi worked perfectly. If we have to mention something negative, it must be the view directly into another building and the placement of the toilet paper holder, but neither of this really bothered us. Breakfast was good (for UK standards), and they even cooked soft boiled eggs for us upon request. If we ever go to Glasgow again, we would definitely stay here.

"city hotel in glasgow is brilliant"

5
03/07/2016

located in an old school of dance, this hotel still has many of the original features and feels like part of a cultural experience of Glasgow. Great staff, great rooms - each different. Lots of character, and near to the centre.

"Location and no Lift is a downer.,"

4
01/07/2016

A decent budget hotel., Located off the main streets of glasgow., If you got a lot of luggage you would have to climb!! as there is no lift in the hotel., Thats a bit of a downer!! the room I was given was small but comfortable.,

"Great hotel"

4
27/06/2016

I visited on business. Great room, friendly staff. The only thing missing was a lift. Clean room with room service. Breakfast was excellent. The hairdryer broke and was replaced immediately. No delay at check in or checkout. I would book again

"Not bad hotel"

4
22/06/2016

The room was lovely and big, with nice high ceiling. It was clean and had tea coffee making facilities - and HOT CHOCOLATE too!! So that was a bonus for my hubby. The tv was a bit of hit and miss, the picture was floating in and out in some channels - but it might have been interference with the kettle as it was fine a while too. The room was abit too warm though - windows opened a little which helped abit... glad we were pretty much on the ground floor as well. there's no bar at the hotel though. Bed was big - it was made up by 2 singles but didnt realise til the morning so it didnt stop effect our sleep

"It's a nice hotel with a good location "

3
21/06/2016

I recently stated for one night on a business trip. I chose the hotel due it's location to work. The room was small although decorated nicely. The only downside was the view of a pile of rubble and building site. Even though there is no restaurant here the room service options were more than enough. The customer service received was second to none and I would definitely stay again

"It was alright"

4
19/06/2016

Stayed here for one night in June. Decent location, not far walk from the main shops but didn't seem to have many nice looking restaurants/ bars nearby. Check in was good, receptionist friendly and gave me directions for parking, they also give you a discount if you park in the nearby multi story. Room was nice, spacious and lots of plug sockets. Bathroom nicely decorated and awesome shower. Bed wasn't the greatest, bit too firm for our liking but each to their own. Breakfast wasn't cracking. All in all a good stay especially for how much we paid (£58 on booking.com) would stay again.

"Leisure"

1
18/06/2016

Stayed in this hotel this week first night the bulb blew in the room spent 3 days there and even though they were informed it still wasn't fixed. The room was facing onto a building site also the room was very cold the heating never worked complained twice and was given a blow heater .This hotel is very dated and needs a whole new makeover

"Lovely"

5
14/06/2016

Stayed for one night whilst going to a concert in Glasgow. Friendly and efficient check-in and check-out, lovely big room, immaculately clean. 5 minutes walk from The Garage (venue) and 10 minutes walk from The O2 ABC. Cash point 2 minutes away at petrol station down the road. Ideal location. Discount on local car-parking available, really handy. Will definitely visit again.

"Nice Hotel Good Location"

4
13/06/2016

Stayed here one night for Coldplay concert at Hampden Park. Friendly welcome when we arrived receptionist was very knowledgeable on buses and trains to the venue. Room was well decorated but a bit on the small side and view of a pile of rubble wasn't the best,but to be fair we were in and out within an hour of arriving. There is no parking with the hotel but Charing Cross multi storey is just round the corner and the hotel give you 49 percent off if you present your card to the front desk. All in all a nice hotel

"Overall Reasonable & Pleasant - needs a tweak here & there..."

4
13/06/2016

Originally allocated a room next to the main road and when travelling for business i prefer the peace and quiet to work, although this requirement was requested at the time of booking and not acknowledged, Mary however is a credit to this hotel, lovely lady, nothing was too much hassle,she moved me to a room in the back, no qualms what so ever, room was clean, quiet and warm - ticked all my boxes, shower was amazing too, and lovely big bath, rooms are all of high standard, simple and spacious - would be nice if housekeeping would hoover when they service the room, as its the only thing i requested as everything else was fine. Ordered room service and again staff very helpful, quite disappointed with the food as i had the chicken korma and honestly would safely say it was a microwavable meal for a £1 i was served, lacked in flavor, chicken rubbery and definitely frozen but otherwise a lovely hotel tucked away - would happily stay again...

"Quite reasonable $$ and well situated to walk the city"

4
07/06/2016

We spend three nights in Glasgow and found this hotel to be located centrally enough that we could walk to almost anywhere in the downtown in a short while, eliminating the need to take the hop on hop off bus. The room was cozy and clean and had we wanted to nosh in the am, there was breakfast in morning at an additional cost for travelers so inclined. The front desk staff were helpful, volunteering information about when there was free parking on the front street and suggesting we could move the car. This hotel is also close to the main highway leading to the airport and out the city to Edinburgh etc.. which is handy. This is classic hotel, that means many steps to the upper floors if you have a lot of baggage or mobility issues, which is something some people might consider an issue and might ask for a lower floor for accessibility reasons.

"Overall a very nice hotel"

4
04/06/2016

Stayed for Springsteen at Hampden. Lovely clean, smart hotel. Reception very helpful and ordered ourselves and other residents taxis. Unfortunately they didn't turn up and some of us missed first 30mins of the concert. Not the hotels fault but maybe worth them considering another taxi firm. Didn't have breakfast as we had a train to catch. Only thing that was a little off putting was that although the corridor outside our room wasn't the main thoroughfare when someone did walk down it the footsteps/squeaky floor boards were very loud. Probably loud enough to wake someone sleeping. Would stay here again though!

"lovely breakfast and good location."

4
03/06/2016

Good choice for a couple of nights, good position comfy rooms and a really delicious breakfast, . Thank you we did enjoy our stay and should we visit Glasgow again for a night or two would stay with you again

"Great stay at all"

4
01/06/2016

Our room was located in the cellar of the hotel. Some conctruction workings there. A bit odd, but not loud or bad at all. Clean room and very nice and helpful staff. The breakfast was really excelltn. In my eyes the breakfast was the best at all!

"Quaint beautiful hotel"

5
30/05/2016

We stayed one night as we were visiting the hydro for a boxing match. The hotel is situated on a quiet little street and the hotel from outside was very picturesque. We were greeted by a lovely man on reception-didn't get his name but was so pleasant and made you feel very welcome. The hotel lobby is stunning and we had to go up a flight of stairs to our room which were also stunning. We got to our room and it had a lovely cosy feel to it. There was a comfortable bed which was dressed lovely, a clean bathroom, free WiFi, a TV, iron & ironing board, hairdryer, tea & coffee and a fridge with a small freezer. We had a lovely comfortable night and heard no noise from other guests or outside of the hotel. We booked breakfast and was met by Karolina who was bubbly and very helpful. There was so much to choose from at breakfast, cooked, cereal, fruit, yoghurt, Croissants and toast. There were hot drink options and also orange and fruit juice. Everything was cooked to perfection. I would definable stay here again and have mentioned it also to colleagues at work

"Boutique hotel in a great location"

5
26/05/2016

I stay with Bestwestern all over the USA and decided to try it out in the the UK - it was a great experience. The hotel staff were very welcoming, the lobby area is well used but clean and tidy - its clearly a busy hotel. The building is a classic Victorian stone structure and it has retained a certain degree of charm. All in all it was great to stay here, right in the heart of the wonderful city of Glasgow.

"Efficient hotel"

4
26/05/2016

Fine - perfectly efficient secure pleasant hotel - I had a room at the front on the ground floor so could hear some traffic noise and people coming in and out - didn't really disturb me but you might want to check where your room is when you book.

"Great hotel and room 205 was brilliant!"

5
25/05/2016

Me and my girlfriend came here on a holiday to scotland and we were both very happy with the hotel and the service we recieved. the price was fair for what we recieved and its not too far away from the city centre. The parking over night cost £12 after the discount was applied from the hotel. We stayed in room 205 which is apprantly the best room in the hotel and we could definitely see why, it was great!

"3 day break"

4
23/05/2016

Clean, very nice hotel, standard double room quite small but contained all the facilities you would expect......plus a bath !.....let down by not having a bar or onsite car parking. Although a multi storey is quite close, make sure you have your car park ticket stamped at reception to obtain a discount.Also, breakfast is extra !!

"Good hotel, in an excellent central location for train, and foot."

5
16/05/2016

Booked the hotel "small double" on a good deal for 12 nights as our home "base" when we traveled the UK. The hotel is in an excellent central area, near Charing Cross station which is a huge plus for train travel. The hotel itself is a touch dated, rooms are small but very clean and a helpful front desk staff with a highlight in customer service that goes out to the lady with the long hair and glasses who works the long day shifts. Do not let the gas station near the hotel with the graffiti make up your first opinion of the area, as it is just an eye sore, nothing more. Of note; do not use the laundry mat there, as it ate all our pounds. In conclusion, if you are looking for a safe, secure, and clean hotel, that allows you privacy and the flexibility to come and go for nights without worry of your room and possessions, and can get past the small rooms, and some constuction noise towards the back it is well worth it. I would recommend, and stay again. "Very Good" for any people looking to see the sites. Overall a good experience.

"Tiny room with dreadful view"

3
06/05/2016

Booked this hotel as it was close to offices that I was attending for 2 days. Walking in to reception started to tell me that I'd made a mistake. The first impression that it looked like a 1960's guest house in Blackpool. No lift is available to the room i was located in (Rm 306) on floor 3. I was carry my luggage, laptop and technical equipment so I felt like a Sherpa ascending Everest. My room was very small with the worst view i have ever experienced over looking the roof of a derelict building onto another tower block being demolished. I asked to move but told no other rooms were available. Also the room was so hot due to heating being on a timer i couldn't turn it off. There was no way to open any windows to get some air due to them being permanently nailed closed. With the room being stuffy I slept poorly. I wont stay here again and I wouldn't mind but it was quite expensive at £185 for 2 nights for a single person. The breakfast was very good with great choice and excellent staff

"Wedding visit"

5
02/05/2016

Was visiting Glasgow for a friends wedding. Mary on reception was extremely helpful letting me know where to go for food and drink. Great location and great service. Also thanks Mary for printing off my boarding pass!

"Great location and fantastic staff"

5
30/04/2016

Stayed here on the 17th of April for a night away with friends. The room was lovely and clean and the staff were very helpful. We are going back for a couple of nights on the 6th and 7th of this month and can not wait. THis hotel is also very central and parking was no problem with the added bonus of discount from the hotel. Looking forward to our next visit and seeing the lovely friendly staff again.

"Background noise galore."

2
26/04/2016

I got placed in room 307 my first night and had the background noise of the nearby M8. I hate any kind of noise at night and I was still awake at 3:15 am (booked by my manager). There was another noise that permeated the constant road noise and woke me up whenever I almost fell asleep. I also had a lot of trouble getting the shower to work the next day. I only got a maximum of 10 seconds of warm (never hot) water at a time. I asked to be moved the second night and the staff were very accommodating and found me a new room very quickly. This room was 116 and the residual noise from the M8 was still there but the secondary noise was gone. There is a construction/demolition next door, although quiet in the night if you're planning on a lie in think again for now. The room was clean and staff were nice, the accommodation was also in a good location in terms of amenities and that's why it gets at least 2 stars. If you need a quiet room to be able to sleep then stay away from this hotel. And always avoid room 307. Otherwise I guess its okay.

"Sub Standard "

2
26/04/2016

I checked in and was put in room 202 downstairs right next to the breakfast room and next to the staff door which they would bang every two minutes. No natural light due to this being underground. I went to reception to be asked to be moved so I could work in peace and was told the hotel was full. But was finally given a twin room after a good 15 minutes of arguing with them. Single bed for a 6 foot 4 guy isn't ideal but still at least it was upstairs. Rooms where basic and very unattractive, shower had no hot water which wasn't the best in the morning. Breakfast was fresh out of a school canteen and the sitting room resembled the same. Parking also very expensive. All in all a disappointment. Wouldn't recommended.

"Close to the theatre"

3
23/04/2016

I stayed here for a couple of nights. It's good for the local theatre which is just down the street. Got a couple of local pubs nearby and about a 15 minute walk to Glasgow Central station. If you do plan to walk into Glasgow there are plenty of restaurants pubs and independent coffee shops on the way. Hotel was very cosmopolitan when I stayed there with many European visitors . The room was a good size [especially for Best Western Hotels]

"Business stay"

4
22/04/2016

Nice staff, comfortable room, good breakfast, good location (if you like city stays). Parking around the corner was convenient and getting your ticket stamped is essential to save money. Had a bit of an issue with my reservation; had to prove I'd paid for B&B as they'd got me down as RO.

"Great for short city stopover"

4
15/04/2016

Excellent location , very close to Charing X station , excellent for sightseeing & main tourist attractions. Stayed here when I visit SEC Hydro for a concert .. easy to walk to . not far from the river Clyde, offering very good riverside walks , The room was very clean, the buffet style breakfast was very good, although I would have preferred a choice of eggs, but no worries, excellent reception from the young lady on reception.

"Great location, helpful staff"

5
10/04/2016

The hotel is located 15-20 min walk to SECC, 20 min walk to Glasgow University and 15 min walk to city center. In a short distance from bus stop to/from the airport. The staff is very helpful and polite, the room was cleaned daily, incl. making the bed and changing the towels. The room was OK, could be more spacious for a long stay with big suitcases. The bed was very comfortable. Heating was scheduled for a couple of hours in the evening and in the morning which is OK if are out for the day but if you arrive in the afternoon it could be unpleasant in cold and rainy days. Great value for the money we have paid. I recommend the hotel and would stay again!

"Will stay here again."

4
30/03/2016

We stayed here for a long weekend and will definitely stay here again. Great location, walking distance to all amenities, including Charing Cross station around the corner and SECC Hydro about 15mins walk. Downside was you could sometimes "feel" the trains going through as we were in the basement, but no big problem. The room was huge, as was the bathroom which was kitted out for wheelchair users (although l wondered how they would get down 2 flights of stairs but maybe there's a lift somewhere?) There was a fridge which was handy but tended to freeze things. There was a big mat between the foot of the bed and TV/fridge cupboard, which must be there to cover up something as it was poorly fitted and we kept tripping over the curled edges, which was especially dangerous in the semi dark! Remember to keep the blind down as the window is about head-height and we had a motorcyclist and a person with a hard hat pass right next to our window! (There are demolition works ongoing in India square at this time, Easter weekend). Apart from those points, the hotel is fine decoratively and the staff are friendly, welcoming and always asking if they can be of any further help.

"Good for a short stay"

3
28/03/2016

The rooms in this hotel were fine, clean, and a decent size. We were given a room in the basement as the hotel is a converted townhouse. The only problem with this was that all the dirty laundry from the rooms was thrown in a heap on the floor near to our room where it stayed for most of the day. I didn't find this very professional. There was free Wi-Fi, however I didn't need to use it. The hotel is in a good location - around a 15 minute walk from Central Station and the town centre. There was a kettle with tea and coffee and also a decent sized fridge which we found very useful. The bathroom featured a very powerful power shower which was brilliant. The staff were very friendly during check-in and check-out. The price was good for two nights. The worst thing about the stay was the fact that our bed was too singles pushed together and one of the mattresses had springs sticking out of it which made for a very uncomfortable night's sleep.

"Great for a 3 star"

4
25/03/2016

Traditional hotel with renovated rooms. Cannot fault the staff - all the girls were lovely and couldn't do enough for me. Arrived late evening and receptionist very kindly got me some snacks from the kitchen. Slightly disappointed with variety at breakfast but great for a 3 star -cooked food was very tasty. Would recommend this but remember it's a wee bit away from main city centre.

"Nice hotel, shame about the noise"

3
20/03/2016

Good location. Next door to the Kings Theatre. We had a ground floor room. Huge room. Huge bed. Small bathroom. Good shower. Nice telly. Pleasant staff. Woken in the small hours by groups of drunk people passing the hotel shouting loudly. Car alarm in the middle of the night. Woken by a street cleaner at 8am. Wouldn't stay again because of noise. Shame as its a nice hotel.

"Centrally located good value city hotel"

4
13/03/2016

Midweek overnight stop with free street parking 6pm-8am. Good staff, good buffet breakfast. Small Double Room was a single room with two different height singles pushed together so not very comfortable. Wifi and TV signal weak. Good location for theatres and everything else in the city, although some road noise at night being so close to the motorway.

"value for money"

5
11/03/2016

stayed in executive twin room which was very spacious, breakfast was fantastic in a help yourself buffet style. Thoroughly recommend. In centre of Glasgow, within easy walking distance of shops and places to eat.

"Top service with a smile"

5
09/03/2016

Brilliant service and wonderful rooms. The staff were so friendly and helpful. I'd definitely go back. The rooms were large and really comfortable. Breakfast was excellent. Hotel is well located close to the vibey spots of the city centre.

"Friendly, helpful and polite staff and excellent location make this a great value option."

5
07/03/2016

Friendly, helpful and polite staff and excellent location make this a great value option. My room was perhaps a little cosier and smaller than I expected, but there are bigger rooms, and it seems standard size for Glasgow. It is essentially midway between the city centre, Cathedral and Kelvin Park grove museum – all of which are in walking distance. Close to shuttle bus to airport and train links too. The breakfast staff are nice and the food is good. The reception manager was lovely. For me the standout feature was the domestic staff. I think they rotate staff between rooms but each day of mine I found each one of mine had made the room spotless. I rearranged a lot of the furniture and ironing board and kettle etc. They were happy not to change the rearrangements, but actually straightened them out to make the room look like an orderly work of art! They were great at refilling everything and leaving some shortbread biscuits were a nice touch. They also respected requests to leave containers with fragile goods alone. Sometimes it was so neat I didn't want to trouble them to change the room, but they still did it (unless I specifically told them not to, or left the sign to not disturb). I've got to say the domestic staff are like artists here, and are clearly very passionate about their work in creating clean, ordered and beautiful rooms. Also the heating was always turned on generously which was a relief after a day out in the freezing weather! It's always nice when the focus of a hotel is to make guests feel comfortable. This hotel was a good example and I would recommend it to anyone staying in Glasgow.

"Fine for what you pay"

3
21/02/2016

The not so good things about the hotel was that the room was a bit drab and the breakfast was fathom everything out for yourself. You help yourself to both cereal and a cooked breakfast. However, the staff were friendly and the hotel is in a good central location near Glasgow City Centre and just a very short near to Glasgow's Charring Cross station so no need for a taxi.

"Ideally placed for the financial district"

4
21/02/2016

Placed between the financial district and the main entertainment strip, this is ideally placed for a business trip. All of the staff were really friendly and helpful; the room was really comfortable, kept spotlessly clean and had everything you could need. The hotel does a limited room service menu for evening meals, but is very close to a large number of bars, restaurants and take aways. The rooms are very reasonably priced and I would definitely stay here again.

"Decent city centre hotel"

4
12/02/2016

Stayed a couple of nights in a small double room special. Good value for what I paid. Hotel in great location - not too far in city centre, walking distance to the West End while still being in the city centre. Subway station, shops, food and cinema all just around corner as well. Staff were friendly and helpful. Bed was comfortable. Heater / radiator took forever to get going though. Heated towel rack wasn't working - or maybe it just wasn't switched on and the switch was somewhere magically camouflaged.. Who knows. And towels are cleaned with some kind of chemical that isn't the nicest smelling thing in the world.. Either that or the storage room is to blame. Buuut it's all good. I got what I paid for and more. So really can't complain for a decent couple nights stay. Yes, I would recommend it if you're after something that does the job comfortably. Room service menu looked alright as well. But sadly I did not take the opportunity to indulge. Next time!

"Good location nice oldy worldy hotel and reasonable price"

4
11/02/2016

Stayed for one night between christmas and new year - good option, really big room, good location and helpful pleasant staff. We had a room which faced the front street but I didn't find it too loud although my partner did hear street noise. A good and reasonable option for a quick Glasgow visit

"Elmbank Glasgow"

4
08/02/2016

Nice and clean,quiet . Friendly staff and responsive room service,very helpful folks. I had an issue with a lost mobile and Mary at the front desk took concern with it as if it were her own. She was very professional and really helped to relieve my anxiety at a particularly stressful time. I recommend this hotel and will return. S.I.

"In a word disappointing"

2
06/02/2016

My wife and I stayed here for one night in January, frankly it was 1 night too many. We needed a dog friendly hotel in Glasgow and found this hotel via Hotels.com. On check in it was clear that the hotel isnt truly dog friendly, it is barely dog tolerant. We were lead down to the basement rooms, ours was drafty and smelt of sewage, it was a known about problem because the room included a plug in air-fresher in an attempt to mask the smell. We reported the problem to reception and when we returned from dinner we were moved to another basement room. The new room was better and didnt smell, but the heating didnt work and we had to use a portable electric heater for warmth. The furnishings were heavy dark wood that added to the oppressive feeling in the basement. Sadly in the morning there was no hot water and it was cold showers all round.At the time of our stay (Jan 19 2016) the hotel was getting ready for an inspection, the maintenance guy was painting paintwork. From the parts of the hotel we saw, it is clear that this is an old building and it has been neglected evidenced by the need for painting and thread bare carpeting on the stairs. The breakfast was mediocre self serve, I would compare it to breakfast at a Super 8. Having stayed in Best Western hotels in USA and Canada, I find it hard to believe that this hotel is part of the group. I therefore cannot recommend nor will we return. The only positive I can add is that the staff we dealt with were very good and helpful in a situation largely out of their control.

"City Hotel, Glasgow"

4
03/02/2016

Clean and friendly. We were only there for one night and it was just right for the purpose we needed it for. You should be aware that this hotel is very close to the railway and the trains can 'rattle' the hotel are they are going past. bit disconcerting if you don't know what it is.

"Nice city centre hotel "

4
02/02/2016

Have stayed at this hotel on business around 8 times. Each time it had always been very clean with good service from all of the staff. Breakfast is standard self service so nothing amazing but always a good selection of continental and traditional will cooked. Location is good for car access with bars and restaurants only a couple of minutes walk away. The very centre is only 5 mins walk. Anyone staying in the city would enjoy a stay here.

"Business Stay"

4
29/01/2016

Stayed here for business, having previously used the premier inn. Parking on the street outside was fine, and free before 8am. Breakfast was included and good, rooms are small and a little cold. Staff were helpful and interent connection was good.

"Really great little hotel"

5
27/01/2016

I had a great stay and would really recommend the hotel. The room was perfect, I booked a single room and it was perfect for a single traveller. Room was modern, well equipped and really cosy and clean. The staff were very helpful and friendly and really went out of their way to help me and even printing off route planners for my onward journey without being asked. The hotel is a great location, walking distance to everything in the city. I got the shuttle from the airport which was really simple as the hotel is just a few minutes walk from the bus stop. I would recommend this hotel.

"Really good city hotel with friendly staff"

4
23/01/2016

We enjoyed a night at the Best Western City hotel Glasgow. We were down for a concert, and the venue, The Mitchell, was just around the corner. We were pleasantly surprised to be given an executive room, spacious and comfortable. There are good restaurants and shopping close by, and the hotel is located in a quiet street, away from main city traffic. Breakfast was excellent, and the staff were friendly, helpful and professional. There is no bar(although beer, wine, spirits and a small menu are available), but as there are plenty bars, good restaurants and clubs just along the road, no problems. We would recommend this hotel.

"Okay hotel, central location, potentials for improvement, not too bad place though!"

3
11/01/2016

Room was OK, so was location of the hotel. Close to transport links, bars, restaurants, shopping. Niceish lobby. Would I want to return to this place? Yes, when the construction work is done as hotel's location is totally OK. The room view and location was horrible: the construction area on the entire back-wind of the hotel, not charming. If this info was highlighted and the price reduced, it could have been somewhat tolerated if compensated for it. Room windows put up highly in the room, so the room is a bit darkish and you need to jump to see outside of the window. Some staff could smile a bit? Some staff could stop using tons of excuses for not the best rooms given, perhaps?

"Door did not lock"

3
30/12/2015

Stayed here three nights in a row. Everything about the ROOM was tidy and clean, and an okay size for two people. The BATHROOM were just as neat as the room, but the fans were horrible. After we shut them off (which couldn't be done without turning off the lights, sadly), they still made awful lots of noise for nearly 45 minutes afterwards. The RECEPTIONIST were a lovely young woman who really knows how to accommodate her guests. We only got one duvet, and so asked for another one. No more than 30 minutes later, staff came with a double-sized one. We even got to borrow her private umbrella when we went out for dinner. But be aware! The hotel is old and the noise-isolation is horrible. Also: the DOOR DID NOT LOCK ON THE FIRST TRY. It kept opening after we locked it, and only after five tries or so did it really lock properly. The breakfast was, according to my companion, very boring and with no warm foods (not even boiled eggs), but okay for a quick meal. This hotel's biggest selling point is it's location, which is in the middle of the city centre, but still close to the airport.

"Just OK"

3
26/12/2015

I stayed at this hotel for two nights in November, 2015. The hotel has no elevator and the room I stayed in was very small. It was clean and the bed was comfortable, but the room was very cold. A heater functioned during limited hours and I woke up freezing at night. I finally asked for a portable one which was provided. It was small but very effective in heating the room at the expense of a bit stifling the air. The breakfast was fine, though I had to pay extra for it. One of the Hilton hotels in Edinburgh was just as freezing. I think the cost of heating must be high in Scotland. I loved Scotland, though, and walking around Glasgow. The hotel is at a good location for the Western side the city.

"City Centre Budget Hotel"

3
20/12/2015

Location of the hotel is great if you want access to city centre - everywhere in walking distance, handy for motorway and west end too. Perfect if you are going to the Kings Theatre. There isn't any parking but street parking is plentiful but is pay and display. The hotel is a bit tired and dated. Rooms were stifling hot and didn't seem the cleanest! But did us for a quick overnight visit to the city. Breakfast was surprisingly very good and self service. Staff were friendly and helpful.

"Good value and good location"

4
17/12/2015

This hotel was well situated for our visit to the SSE Hydro - walking distance so no need to worry about parking. Also walking distance to the city centre and both train stations. Helpful staff prepared with info on local eating places - lots to choose from

"Good basic central hotel"

3
14/12/2015

Hotel is in a great location. We were a group of girls occupying 3 rooms each on was different size but rooms are clean. Parts of hotel are a little tired but overall it a good hotel for the money you pay. Only downside is rooms have NO sound proofing, you can hear almost everything!!

"Good Location - Tired Room"

3
13/12/2015

Ideal for visiting the city to shop or take in museums such as Kelvingrove, all within walking distance. Easy to find from the motorway and not too far from the airport. No car park, although there is a multi-storey, next door, which the hotel gets a special rate on. On street parking outside is free from 6pm - 8am then £3 an hour, max 2 hours. Efficient friendly staff. But our room was tired and cramped, shower leaked, no lift, stair carpets threadbare, just not what I expect at these prices or from Best Western.

"Great Location, quiet yet in the centre of bustling Glasgow"

5
12/12/2015

A rare find for a quiet located hotel yet only a few minutes walk from Sauchiehall Street and Glasgow centre. The room was absolutely huge and very nicely decorated. Great bathroom and shower too. Parking is offered at the multi storey next door for a discounted price for 24 hours, making it very easy to reach the hotel and abandon the car . Staff were very helpful indeed.

"Great Hotel - 100% Would Recommend"

4
07/12/2015

Me and my friend stayed here for one night as we were going to an event in Glasgow city. My expectations were low of this hotel, more due to how cheap it was. I was only looking for somewhere decent and cheap to put our heads down. I was so impressed with the room, staff and cleanliness. Our room ( number- 007) was huge and spotless, on the ground floor perfect for two girls dancing around getting ready to go out. The beds were extremely comfy, the room had everything we needed and the bathroom also was huge. I cannot fault this hotel. Some people may want a room with a view, however being on the ground floor opposite a construction site is where our room looked out to. This, however didn't affect our stay and there was absolutely no noise from the construction site in the morning! The receptionist who checked us in was very friendly and helpful, answered every question we had and gave great advice about taxis etc. The location was very central, we got everywhere and back within 5-10 minutes with cheap taxis. The one and only downfall of the hotel is the internal noise, we requested late check out and were still sleeping at around 11 am (it was a very good night!) however housekeeping were extremely noisy in terms of doors being slammed and shouting from very early on in the morning. We will definitely be returning to this hotel for our next weekend in Glasgow!!

"A lovely hotel"

5
30/11/2015

We had a lovely nights stay in this hotel. The staff were warm and welcoming, booked us a taxi and ensured we were happy with everything. The room was clean and comfortable. The hotel is a little walk away from City Centre but not unreasonable. It was very quiet.

"Staying in Glasgow"

4
28/11/2015

This is a lovely hotel, the only down side is no on site bar or restaurant. There is supposedly room service as I was told by the staff however no menu was in the room and none was forthcoming when I asked for one. This aside there are ample places to eat close by, however it the weather is bad prepare to get wet getting to them.

"Overnight Stay"

5
22/11/2015

Stayed here overnight with my wife and our experience was excellent. The room was spacious and clean, my only moan would be slightly tired bathroom but this is just being VERY picky! the breakfast was very, very good and beyond quality expectations. The staff were all very friendly and realised some of the breakfast items were running low when you arrived and came directly to our table with freshly cooked items which we hadn't asked far, excellent touch. Given the price we paid for our overnight stay, I can't recommend this hotel enough.

"Perfect short break hotel"

5
21/11/2015

Extremely pleasant hotel in a great location of Glasgow City centre close to great places to eat out and the shopping centre has a lot to boast about. there is something for everyone, there is ample pubs too I would recommend the HOPE to have drink and food, The staff are great and very attentive.

"Avoid if you can!"

2
20/11/2015

We arrived at the hotel to leave our bag while we done shopping and returned at 5 pm. We were checked in which was fine. Went to our room 201 at the top of the stairs. The room was freezing cold and draughty. We had fiddled with the radiator but couldn't get it to work. The receptionist came up and mangaged. I was woken in the early hours to find that the heating had gone off it was freezing cold again. Their was banging and clattering coming from the alley way down below. Even the towel rail in the bathroom was stone cold. Returned home very tierd after been awake most of the night. Fair to say we won't be returning to this place. The room felt grubby as well as cold. Nothing executive (which was what if booked) about this booking. Will be emailing management which was what the receptionist advised me to do

"Comfortable"

5
18/11/2015

Lovely hotel. Warm & dry on a wet few days in Glasgow! Lovely helpful staff especially in the breakfast room, good breakfast. Lovely clean rooms. Ours was small but met our needs. Good value and service.

"Great place to stay"

4
17/11/2015

Last time I stayed here was a couple of years back on business, so whilst I was in Glasgow to see Skindred at the O2 ABC I thought I'd book with them again. When we arrived the room wasn't ready so the manager offered us a complimentary cuppa whilst we waited the ten minutes until we could get into our room. The room was large but still had the issue of condensation, due to single glazing, & the huge radiator pipes that heat the room even if you don't want them to. Large bathroom & free wi-fi were welcomed, as was the breakfast - even though there didn't seem to be as many staff as there were last time I was there. Overall a great hotel in a peaceful location - what more could you ask for?

"Great location"

4
15/11/2015

Really enjoyed my stay from the great welcome by the Receptionist to the breakfast before I checked out. Brilliant location and really comfortable room - only thing that was a negative was roller blinds. As I was on a ground floor room I would have preferred curtains.

"Would stay again"

4
14/11/2015

Hotel is in a good location, about mid way between the SSE arena and the city centre - well within walking distance of both. Staff very pleasant and welcoming at check in. Had booked a small double room, and that is exactly what it was. Not much room to move around, but perfect if you're not planning on spending too much time in the room. Towels in the bathroom were good. No noise.

"Different"

3
13/11/2015

Good situation for theatres, shopping etc. We were returning from a holiday abroad and found it difficult to find in the dark. We're in original part so large room with very comfortable beds. No lifts so 3 flights of stairs to climb. The clock not working and bathroom fittings in need of replacement. Room was far too warm as heating was on full blast but were able to turn it off. Was quiet, no internal noise. Staff friendly and helpful.

"Glasgow trip"

4
12/11/2015

Nice clean hotel, good location in the city centre , walking to SCCC and the shopping great. Nice breakfast and friendly staff. Room clean and well equipped, good wifi, TV and quiet . Good value for money.

"Depends entirely on what you pay."

3
10/11/2015

Pros. Location, in City Centre about 15 mins walk from Central Station. Value....I paid £80 for two nights. Service.....drinks and snacks I ordered were brought to my room Comfortable bed, good shower (and a bath). Cons. About 200 yards from M74. An low drone at night could be heard at night. Room on the small side - but has everything you need. A little 'tired'. Not very 'visible'....I walked right past it ! At the price I paid, great value....but at the price of a single listed at reception (£89), I'd look elsewhere.

"Avoid"

1
09/11/2015

Arrived layer than expected due to not being able to find the place which was dark outside as lights were not on...blessing in disguise really as less time spent there. We were told we had been upgraded to a better larger room..downgraded more like !..surely they don't have worse rooms than this ! We were put in a dark and dingy miserable room with a frosted window you couldn't open and room was stifling hot with no air con and a fridge and kettle that didn't work. It was clean and that's all it had going for it. My wife complained to receptionist but she wasn't interested. Avoid at all costs.

"Okay for the price and good location"

4
08/11/2015

The hotel was okay for a 3 star. We arrived about 1.30 and our room wasn't ready, which was okay as check in starts at 2. So we wandered back into town which is about 15 mins walk back to Bucchan street. When we went back at 2.45 there was a bit of a queue and a group in front with some of their rooms still appearing not to be ready initially, however after they made a point they all got room keys. We then got our room and a room with a view it certainly wasn't! The room was large but situated in a basement type area with lots of things like headboards and other bits and bobs lying around in the corridor nearby. The bathroom was basic (it was a disabled room which we didn't request or need) and as such there was no lid on the toilet and it certainly didn't have the fantastic shower other people rave about in reviews. The actual bedroom was large and had all the things you would expect such as tea, coffee, fridge,iron etc. We were going to the Secc for the evening and again the hotel is in walking distance so makes it an ideal location for concert, but plan your walking route as in place it can be dark. On arriving back at the hotel around 12.30 ish I was a little surprised that there appeared to be no one on reception and therefore no security to the place. We stay for breakfast so walked into town. All in all an okay option to stay for shirt break, but would have preferred a room with a better view /location and the shower that everyone raves about

"Great location, clean, cheap"

4
07/11/2015

I wasn't expecting much from this hotel due to the low price paid (£55 on a Friday with U2 playing in town). However the location just off sauciehall street is good. The welcome was warm and the staff were friendly and genuinely interested in your stay. My room (7) was on the lowest floor, and had been refurbished recently. Modern, large and well equipped although the view was a building site! You get a kettle iron tv and a comfy bed. Wifi is good and free. Breakfast (9.99 extra) was ok and done buffet style. Overall a solid sensible choice for a no frills stay in Glasgow

"Nice hotel in great location"

4
05/11/2015

I stayed in this hotel for 10 nights for business and had a wonderful stay. I booked an executive room and got the best room in the hotel (room 205 if anyone is interested). It was extremely spacious, had a nice rain shower and large windows facing the street. the only downside to this wonderful room is the closet next door where housekeeping keeps their towels etc. So at some point in the morning you will hear them in front of your door. Breakfast is okay, nothing special but enough choice for everyone The location is great: just two blocks to the left is Sauchiehall Street with bars and clubs. You can also walk to the shopping streets from there. Staff was extremely friendly. Very nice girl who checked me in and they were always eager to help. I would recommend this hotel but I know I had one of the nicest rooms in the house. I was here with colleagues and some of them had very very small rooms. So there is a big difference in this hotel.

"Caring staff"

5
04/11/2015

Kindly upgraded after my delay following a foggy flight from Stansted. Fantastic high ceilings in the main bedroom. Lovely comfortable bed and good temperature, not too hot or too cold. Favourite part of the room was the rainfall shower!

"Good location - competitive rates"

4
01/11/2015

The hotel is located on Elmbank Street, the western edge of Bath Street and Souchiehall Street, a stone's throw from Charing X railway station. The airport bus (15 minutes) drops you two streets east of Elmbank Street. A walk along St. Vincent Street to the commercial centre ("Style Mile") takes about 10-15 minutes. I had a room on the groundfloor with a view of a small yard - but then you don't visit Glasgow for a room with a view, do you? The room was spacious, well-appointed (double bed, wardrobe, desk, table, two chairs, flatscreen TV, fridge, coffee and tea making facilities, iron, ironing-board, luggage rack). The bathroom had a bathtub with a shower, super soft towels. Full Scottish breakfast consists of bacon, eggs, fried mushrooms, fried tomatoes, sausages, toast, croissants, fruit yoghurt, plain yoghurt, cereal, fresh and tinned fruit. Beverages on offer are tea, coffee, water, milk, orange-juice, apple-juice. The dining-room is tastefully furnished, staff are friendly, efficient and helpful. E.g. if scrambled eggs is not your favourite egg dish, they'll prepare fried eggs for you. I spent six nights at the hotel and paid £317.25. Of course, I had booked well in advance.

"Nice hotel, good location"

4
31/10/2015

We only stayed here for 1 night but hotel was perfect for our needs. Good value for money, good location and lovely staff. Hotel was about 1 mile from the SECC arena so was within walking distance. Outside the hotel were a few bars and restaurants but if you went to the top of the road there was a lot more choice. There was also a small theatre about 2 minutes walk away. The room we had was a triple so was quite roomy with 2 single beds side by side and a pull out sofa bed which could sleep a further 2 people and this was in its own little alcove. Main room had flat screen TV and tea and coffee making facilities. The bathroom was modern and spacious with plenty of towels and the usual shower gels, soaps etc. the decor was a bit dated but the beds were comfy enough to get a good nights sleep. Breakfast was offered but not evening meals but there were enough restaurants close by. Staff were very friendly and ordered a taxi for us which came in 2 minutes. We were on 3rd floor and there are no lifts, and unfortunately my daughter was recovering from a broken ankle so it was a struggle for her but that's not the hotels fault, but bear this in mind if you are travelling with someone with disabilities. Would come back here again.

"Central, clean and helpful!"

5
24/10/2015

Just arrived back from a two day break in Glasgow. Went for the first day of World Gymnastics Comp. at the Hydro Arena. Best western Glasgow City Hotel was perfect. Central to the Hydro and shopping. Staff friendly and Helpful. Lovely comfy bed. Clean sheets and towels each day. Buffet help yourself breakfast was as good as anywhere I have ever stayed. Yes, the decor looked a little tired but we only wanted a room to sleep in not to live in.

"Traditional Looking Hotel"

4
23/10/2015

The positives about this hotel were that the room was very clean, big and had all the little extras like an iron, ironing board, modern TV, coffee and tea. The only negative was the heating coming on around the hotel at 5am as it was very loud. The location of the hotel can be seen as good or bad. It is a good 15 minute walk from Buchanan Street which might not sound much but when you are sightseeing all day it can seem a trek. The hotel was very quiet which is a bonus of not being right in the centre.

"Conveniently located hotel"

4
19/10/2015

I was a bit hesitant to book this hotel due to the low ranking and average reviews. However this hotel turned out better than expected. First of all, the hotel is easily reachable via the airport shuttle bus or bus 77. The hotel is located next to the charring cross station and near the busy sauchiehall street. The center and main attractions are all walkable from here. I booked the single room and although the room is relatively small and felt a bit dated it was adequate. I was more worried about the construction noise, however this didn't seem a problem in my room. As long as a kept my windows shut, I didn't hear much from the outside. All I all, this was an ideal hotel for my city trip, location wise and price wise.

"Relaxing Stay."

4
14/10/2015

Older Traditional Hotel. Nice room, and large bathroom. Helpfull staff. Only a few hundred yards from The Kings Theatre, which suited us. Within walking distance from the train and bus station, but up a few steep hills.

"Average, fine for one night"

3
07/10/2015

Stayed at this hotel for one night as part of a business trip to Glasgow. Friendly and helpful reception desk, was in fact upgraded to a 'small double' room (I had just booked a single room). The room was fine for my purposes, although I would have found it very small if I had booked a double room and was there with someone else. The view from the window was also particularly unappealing - see photo (large scale building work taking place behind the hotel, get a front-facing room if you can). I was unfortunate enough for there to be an evacuation due to a fire alarm at around 6:45am, obviously the hotel or staff cannot be blamed for this. This aside it was a decent night's sleep, would probably stay again if on business if other hotels too expensive but would probably not stay there in my own time!

"Tiny room and DIY breakfast"

2
06/10/2015

Smallest hotel room I have ever stayed in (208). It felt like a prison cell. Carpet was worn, the remote control and sideboards were sticky and there was dust all over. The small window looked on to a wall. The staff were very pleasant. Breakfast was DIY.... was ok. Sorry would not stay again.

"Relaxing stay"

5
05/10/2015

We spent a couple of nights here and were really impressed. There is major construction work going on next door but we weren't affected by this. We had an executive double on the Sunday stayaway deal which at £150 inc breakfast for two of us was great value. The room was huge with a comfy superking size bed and a big bathroom, complete with toiletries. Breakfast was lovely with a great selection and plenty of choice for us veggies. The staff were all very helpful and friendly. The hotel itself is well situated, close to Sauchiehall Street. We used the parking at Charing Cross, getting a reduced rate for Best Western Customers - about £11 per 24 hours. I'm glad that we did this as we witnessed a group of drunk lads walking near the hotel and one of them kicked a wing mirror off a car. I think this was a result of the bank holiday drinking so shouldn't be a problem most of the time. All in all an excellent stay and we would certainly recommend.

"Comfy bed, great bar, friendly staff"

4
05/10/2015

I decided to stay at the Best Western when I visited Glasgow to see Celtic play against Dundee in November 2014, and was not disappointed with the room or the surrounding area. I spent a lot of time in the bar the first night, the hotel is central to wherever you want to go within the centre of Glasgow.

"A pleasant, clean place to spend the night"

4
29/09/2015

We were looking for a decent hotel, not too far from the train station and not too expensive. This one fit the bill. The building is old and the rooms are small, but they are clean and comfortable. The lounge is 19th-century charming.There is no elevator but the desk clerk offered to help us with our bags. She was friendly and helpful, as were the other staff we encountered. There is plenty of nightlife on nearby Sauchiehall St. There was a major construction site right outside our window when we were there, but the workers knocked off about 10 or 11 pm.