The Best Western Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the Best Western Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! Airport shuttle from 6am to 11:40 pm. 3 GBP one way or 5 GBP round trip. Out of these hours suggest Roadrunners taxi phone: 01293 780 780 (24hrs). Airport Shuttle: North/South Terminals coach pick-up points listed as ‘Days Hotel Gatwick’.
Full of immigrants Horrible. This place is full of refugees, they all hang around outside, what is going on with this place??? They need to sort it out otherwise they will have no customers. This is a disgrace and disgusting. Sort it out!!!!!
Manager Mukesh was exceptional. We stay here twice a year and book over the phone and get the best price as hotel offer discount if you book with them. Friendly, caring and helpful staff. So staying at skylane hotel is a pleasure.
I have too say. I was unsure about the hotel after reading some reviews. Don't even worry. For the money we paid, it has too be the best value for money for hotels we have stayed in from the time we walked in it was good customer service. The room was clean and all the services it stated in the ads. Perfect sky lane thanks you for a great stay and we will see you again on the 29th as we fly out again.
I've booked to stay at best western for 2 rooms and 1 night on 31st of July, I've booked this about a week ago, I've got the Confirmation saying everything is good. Just had a phone call today saying you can't stay he because the hotel is closed for Refugees, absolutely shocking. You think best western would be crying out for people to stay. I WILL NOT BE RECOMMENDED BEST WESTERN TO ANYONE .
This hotel has adequate sized rooms, and was satisfyingly clean. The TV was a reasonable size, the decor drab and a view out of the window of a brick wall. In short, it's a functional place to stay. However, I would advise to take your own breakfast or leave a bit early and find somewhere locally while the kitchen is closed due to Covid-19. A nominal cheap yogurt, two small plain croissants (no butter or jam), an apple and a pouch of blackcurrant squash are not worth £7.95 of your hard-earned.
Excellent for a one night stay in order to fly out from Gatwick the next day. The fact that they have airport parking as well helps a lot, literally parked the car when we got there, Hotel is not offering shuttle bus now as very limited guest at the hotel. Very professional staff with manager who cooked Indian curry for us with rice and naan bread. room were spotless and very clean. Will stay here again when fly from Gatwick.
Strange place, it seemed as if someone turned up the same time as us to let us in, the bathroom was like ice, someone came to sort it out, but we realised in the morning that it was on a timer, and we didn't have time to wait for it to warm up, had to order dinner and pay for it as soon as we got in the room, and had to eat in our room, (don't have fish and chips), we left at about 8 the next morning, and there wasn't a sole there, had to drop our key in a box at reception, two of our party went to put stuff in our car and couldn't get back in, had to ring the one left in the room to come and open the door, all very eerie. They don't do breakfast thankfully.
Once again a great stay at d skyline hotel. Warm welcome by the Manager on arrival. Rooms all equipped, cleaned comfortable. RESTAURANT was open in d evening we find great freshly cooed food and reasonable prices served by the Manager. Who certainly takes care of your everyneed in the hotel. He s polite, very friendly .. and does not stop all evening and tries to please everyone. Will use this hotel again in future.
Stayed overnight on the 23 of Sept en route to Spain and left the car there until the first of Oct. This modest hotel is very clean and close to the airport. It offers brilliant value for money and will be using it again in the very near future. The manager Mukesh Kumarb was extremely helpful and nothing was too much trouble..
A reasonably priced hotel offering clean comfortable rooms and safe, off road parking within easy striking distance of Gatwick. Unfortunately, for obvious reasons there are limited facilities at present but the very attentive Mr. Kumar was available to offer good advice for local eateries and amenities, and his taxi connections were efficient, polite and reliable. Highly recommended!
I have too say. I was unsure about the hotel after reading some reviews. Don't even worry. For the money we paid, it has too be the best value for money for hotels we have stayed in from the time we walked in it was good customer service. The room was clean and all the services it stated in the ads. Perfect sky lane thanks you for a great stay and we will see you again on the 29th as we fly out again.
Firstly the hotel was clean and modern, the few issues we had was the TV did not work, we moved rooms, and that TV didn't work, so we gave up as it was only for a night. The bed was like sleeping on a sack of potato's, every move hurt, was lumps and bumps every where you turned so not much sleeping took place. Then came the shower, at least I think it was a shower, may have just been a slow dripping pipe, the sink in the bathroom did not drain in under a few hours either. Apart from that it was OK
Fantastic service, Mukesh is a very nice person, parked my car for Gatwick Airport, travelled to Turkey this month. Also they give airport shuttle transfer. I have used many times never had a problem, Will definitely recommend to everyone.
We stayed overnight before an early flight at Gatwick. The room was ok but quite cramped (adult & 2 children), fittings quite dated and the air conditioning didn't work. The chap behind the front desk was helpful and brought us a much-appreciated electric fan, otherwise it would have been stifling! Taxi turned up as booked and about 10mins to the airport, so very handy for the flight. Car parking is around the back and all safe and good when we returned.
Polite staff when checking in, hand sanitiser everywhere and 24 hour taxi phone at reception - and we got to keep our car key instead of handing it over. The room was fine but basic and the lift wasn't in use due to covid so we had to carry our 4 suitcases up stairs. We would have been comfortable had it not been for the dirty towels (dust and stains) and bathroom - sink had grime behind the taps and the shower curtain was stained. We would have told reception but no one was there when we checked out in the morning. Other than the grubby feel of the room, we enjoyed our stay due to the pub down the road - The Farmhouse - which has a beautiful beer garden and great menu. The shuttle bus was also not in use as advertised on the Best Western and Holiday Extras websites so we had to pay for a taxi, but this was £7 and the driver helped with bags, provided sanitiser etc. Even though this was cheaper than Premier Inn for parking etc, I wouldn't stay here again.
I stayed with my partner on the 7th of August before our flight on the 8th. We checked in quite late and once we got settled and showered, we realised that the aircon was not working. We tried to call the reception several times and no one answered. Really sweating as it was the hottest day of the year, my partner went to ask the reception/manager to see what can be done. The manager was nowhere to be seen and my partner had to call the ‘assistance' number. The manager said he'd call us back. Then he did call indeed and said he couldn't get it repaired till the following morning. When we asked for an alternative room, he only offered a twin room on the second floor and asked if we wanted to check out - at 11.30 pm!! This was incredibly rude as he was trying to get rid of us when all we wanted was a solution. When my partner asked why he was saying it, he just said: “Take it or leave it.”!!! He also said that many hotels in the area didn't even have aircon, which was irrelevant as we booked this hotel because of the aircon! It sounded like we woke him up and he was irritated because he had to actually do some work! The hotel is pretty much self-service, the catering element or parking are not on the manager's shoulders currently, I just think that a bit of respect and enthusiasm wouldn't hurt. There are many people from this industry currently furloughed or just made redundant who would would be grateful for the job and who would represent the brand much better. This “manager” should realise that because of the hotel guests he has a job and it's his job to address any issues. I hope the senior management takes this on board.
Booked to stay May 2020 having previously stayed 18 months ago last time out of Gatwick. our plans less than 36 hours before arrival, but no problem Mr Kumar did all for us as he was at reception, cooked food for us, serve drinks also and did our check-out in the morning that person with all the talent simply ask us to re book for next travel date. No deposit lost, hotel i is comfortable, clean, parking on site with free of charge. Also 15 minutes walk for main town. Simply would not consider staying elsewhere. I do hope the government help small businesses like these to survive.
We have been staying here many time. I can honestly say that lady behind the reception during the lockdown. I will certainly recommend the one of the best employee i come across, very helpful in these uncertain times. Stay safe and will be back.
Very helpful and friendly owner, we stayed here for four nights while knockdown working nearby. We did not finish until late on our two nights, we phoned and owner very kindly opens the main door for us. we will use this hotel while working at Gatwick.
Do not stay here. I cannot stress this enough. Hotel was okay to stay at, but we came back from holiday to see that they had moved our car and scratched it all up the sides. They denied it, said there were no drivers to speak to until one pulled in. He wouldn't let us talk to him. Said there was no cctv and he couldn't access it, although it was pointing right at the car. The most disgusting attitude from the owner. Just avoid this hotel.
Amazing staff in the restaurant especially Sue who knew all the different food I could eat due to allergies and went the extra mile for me. Also the restaurant has a allergy booklet by the bar. Beds were comfy transport to airport good.
I didn't use all the facilities as we were flying early but have previously used Best Western and the service and quality is always assured. The hotel was ideally placed for a quick getaway and it was a pity that we didn't use the parking facility which was available for the duration of our holiday.
It was a very short stay as we arrived at 10.30pm and had to leave at 5am for a flight from Gatwick. We were given a room with two single beds, which was fine given we would only be there for a few hours. The beds were comfortable but our intial problem was the walls could not have been very well sound insulated as next door having a shower at 11pm was pretty noisy. Once we got to sleep however we have no complaints. However I would have to say that if an important requirement is a good shower, then this is probably one of the last plces I would want to stay. Having turned it on we waited at least ten minutes and it was still cold. My wife decided to brave it and only after she had been in it a couple of minutes did it start to warm up. Fortunately in this case the water pressure was so poor that she could dip in and out. It certainly woke her up. Regrettably this must rate as one of the worst showers I have experienced in the last ten years so it is not a hotel we will be returning to any time soon.
The hotel is fine. The reviews are correct that the welcome is less than friendly but then it's a transit hotel and people are only there to fly out of Gatwick. The room was clean but tired but there was everything we needed. The restaurant reviews though put us off eating there but because the weather was so foul we decided to give it a go. We were pleasantly surprised. Basic pub food but decent. I had a prawn salad and there were masses of prawns. My calamari starter was freshly cooked and tasty. Breakfast was a bit sad. Very good value for money - food and drinks a bit on the expensive side but that's just London prices for you.
Great location with a cheap and quick shuttle transport to the airport. No room service, and not the best customer service at the hotel restaurant. Ok good to a cheap price. However we were only here to make the airport travel easier and it did check those boxes. Would probably not recommend for a longer stay.
While my Nissan Xtrail was parked at Gatwick Best Western Skylane Hotel between Feb 20-29 2020 the glove compartment lock was broken and removed by someone trying to break into the glove compartment. Skylane refused to take any responsibility for the cost of replacing the lock mechanism. I definitely locked the glove compartment before leaving the car, and the hotel kept a set of ignition key till I returned. The risk of parking at this hotel is obvious and furthermore they take no responsibility for damage caused during the parking. There was no sign of anyone breaking into the car. PARKING AT THIS HOTEL IS A BIG RISK!!!!
As many other B&W airport hotel, this one is also quite far from the airport. Transfer service need to be booked before hand (really reasonable pricing). Staff is really friendly and want to make sure that you will enjoy your stay.
Stayed for 1 night prior to leaving on holiday the next day. Exterior of the hotel is quite old fashioned, but rooms modern clean and airy. Receptionist was on the phone when we arrived, so Just placed our check in sheet in front of us. She apologised when she came off the phone. Small room,but clean and modern. Meal in restaurant was good, pie and chips. No cash taken in bar. Booked shuttle for next day at cost of £3 each. On time. About 10 mins to South terminal depending on traffic. Would stay there again, we got a one night stay with car parking for 14 days at a good price.
We booked parking and one night's accommodation through BCP (Holiday Extras) before we flew out of Gatwick's North Terminal in February 2020. As we were arriving from the Midlands, the hotel is well placed and from the directions we were provided with it was easy to find. We arrived early, parked in an available space at the front of the hotel and were checked-in early without any fuss. We were informed that our car would be moved to the rear of the hotel where cars are tightly parked and that it would be back at the front on our return. Our very clean double room was nicely decorated with modern furnishings, a large TV and kettle, with tea, coffee, etc. We used the hotel bar for drinks in the evening and although we didn't eat, the food looked very nice and was reasonably priced. Transfers are provided by the hotel for £3 per person each way or alternatively the hotel will book a taxi for you. We decided to go for the taxi option and were picked up in a Mercedes by a friendly and helpful driver who charged us £6 in total. On our return we called the taxi company and were picked up within a few minutes and again the cost was £6. Back at the hotel, we were quickly provided with our keys and our car was at the front of the hotel as promised allowing us to get on our way without delay. We rarely fly from London airports and this was our first flight from Gatwick but if we do we will certainly book the Best Western Skylane again.
in rush hour traffic, it can be easy to miss the entrance to this hotel if you have not stayed before. There is a Sainsbury's local across the road which is handy. Although close to Gatwick Airport, I never heard a single plane. The staff are incredibly helpful and friendly, especially Dolores and Abby. The restaurant is excellent.
Check in … they take keys straight away no time to check things in car. Surly. Corridors smelly and damp. Fire doors propped open and also corridor windows so place freezing.... presume to air corridor of smell?? Room .. small , under basic, damp smelling, sporadic working of TV , sporadic working of lukewarm shower. Thin duvet with stained covers. Bar/ restaurant … like 70s throwback Return. Vehicle flat battery as one of staff had moved and left lights on. The only jump leads they have are apparently with the shuttle driver so 2 hour wait for him to have a slot to jump start vehicle. So sat in reception tired and hungry waiting. Asked for coffee... machine broken. Return...…. never in my worst nightmares
We have been using Gatwick hotels for the last few years now, and prefer it to parking in the car parks, as it removes a lot of the stress of the journey from Cornwall. We have been to the Skylane Hotel a few times and have seen a big improvement by the Manager. The rooms are clean and comfortable and we were impressed with the new décor in the restaurant as it was tired and needing much love, and now looks completely transformed – especially the new chairs! The staff are far more professional as well. We had a fabulous time at the hotel. The pick up from the airport was quick and painless, and would recommend this hotel as a stop over at Gatwick to all our family & friends. .
Stayed here before flying from Gatwick airport and left the car here whilst away. The check in staff weren't very friendly. On making our way to the room- the corridors are very dated and a bit smelly. The room Itself was ok although the heating was on on the bathroom at full blast and you couldn't turn it down. The hotel was very noisy I think this is due to the thinness of the walls and doors. Don't expect an uninterrupted sleep at the hotel. The breakfast wasn't great and I wish we hadn't paid the extra and we'd had breakfast at the airport. We got the bus to the airport for £3 each which was ok but the driver nearly caused an accident twice! On our return, we had to wait 25 minutes for the bus. This is not what we wanted after a 10 hour flight. We were told when we rang up that the bus would be 10 minutes. I wouldn't recommend to stay here. There are plenty of other hotels nearby
I have never ever experienced such lack of customer service by the male member of check in staff. It was so awful we turned round and walked out without finding out if they actually had availability. We had previously tried phoning on route to Gatwick and thought maybe he was having an off day, but upon arrival it was clearly the same staff member who was the rudest person I have ever encountered. Unfortunately never got to see the room but if our encounter at check in anything to go by I wouldn't risk it.
No complaints. Booked an overnight stay and 2 weeks parking. Staff polite, helpful and friendly. Food in the restaurant was good and not to expensive. Shuttle bus to Gatwick airport runs every 30 mins (6am - 11pm I think) and is £3/ person each way and drops you right outside departures. Only takes 10 - 15 mins. Room was clean with tea and coffee making facilities and en suite. Little bit of noise from other rooms but nothing to disturbing. All in all pretty good and will definitely stay again when flying from Gatwick. Thank you
The hotel was a little hard to find although the directions given were fine, just so much traffic in the area. Check in was good and also the room.The drop off at the airport went well; but on return others must remember to go to the ground floor for the pick up at post number 9 where there is a 'phone.The car was brought to the main door perfectly, and directions to miss the road works and traffic were perfect. In fact easier to reach the M25 given by the driver. The restaurant on site is a franchise operated separately; but those with a Best Western card can get the points put on from the receipt. The staff were very helpful that evening, especially I should mention Dolores and Sue. Their service and recommendations were just right.
We stayed at this hotel the night before an early Gatwick flight and were impressed. Good sized room and bathroom, spotlessly clean, room enough for luggage and people. The check in was friendly, with humour and efficient. Lovely bar with great service on site too. For the money you pay, absolute bargain - we will definitely visit again and recommend to friends and family.
I just read some of the reviews and am amazed by some of the negativity. In our case we stayed night of 27th with 2 weeks parking for car. For the price it was amazing. Our room was very clean and of a good size. We eat in the restaurant and a lovely lady called DOLORES came over straight away with a big smile. We ordered and in no time at all the meal was brought by ABI. Both members of staff were absolutely charming, friendly and couldn't have been more helpful. The food quality was good as was the buffet breakfast the next day. Sometimes I wonder what people expect for the price paid. We would have no hesitation in recommending this hotel for a comfortable stay and having the convenience of being able to get a meal in the same place is an added bonus. 5 stars all round, as Reception staff are also very efficient. A big thank you!
For an overnight pre-flight stop, with parking whilst on holiday, this was a good, basic hotel. The room was furnished well, it was modern and well lit. The Wifi service was superb . We were expecting noise from the road, planes or other guests coming/going but actually it was very quiet and we slept well. The meal we had in the Restaurant was fine, nothing special, but no complaints - a typical standard hotel bar/restaurant without much ambiance!! Breakfast was adequate - a reasonable selection of items. Our only criticism of this hotel would be the poor state of repair of carpet door bars in the corridors - all were bent and lifting - VERY dangerous. The parking worked well. Shuttle bus both to and from the airport was very prompt.
This a reasonably priced hotel with parking provided and with easy access to Gatwick airport on their shuttle bus.We have stayed here on many occasions and always found the staff very courteous and friendly. The restaurant menu is basic but adequate and we have always found the service by Abbi and Dolores to be friendly and efficient
Great overnight stay on route to the airport. Efficient staff both on reception and in the restaurant. Very friendly waitress and bar staff, good food at reasonable prices for London. Car parking an added bonus.
Family run place. Really attentive staff in restaurant, Abby and Dolores looked after me very well although busy. So much so I felt the need to go back to my car to tip them properly. Good team and very welcoming
Picked this hotel for its parking, stayed one night 2nd February before flight to Canada. Everyone is so helpful. We had a family meal in the restaurant staff were great, barman was very helpful our waitress made the evening thanks to all staff for making this part of our trip so enjoyable, we had a great evening and the food was very good. Booking in was easy and hotel transport to airpot sorted so easy.
The perfect hotel for a stress free departure from Gatwick Airport. After a comfortable night's sleep, you, you start the day with an excellent breakfast then it's just a short drive to Purple Parking and a shuttle to the departure lounge.
Great hotel for catching a flight from Gatwick. Free car parking for two weeks, nice evening meal and comfy bed. What's not to like. Easy to find and transfer coach to the terminal for £3 each way. Good value and saves you paying for expensive car parks at airport
Nice and clean rooms and pleasant but a little bit overworked (stressed) staff who are doing their best to be of service. I would happily stay here again as I've done many times before. They do operate a shuttle service which works great from the hotel, it might be a bit tricky to get from the airport at times as the phone is often busy but a taxi there isn't too costly and it's anyways worth the while to visit 'Ye old six bells' pub whilst you're at it. The beds are a bit hard but all have different tastes but nothing a pint won't mend.
Good value for car parking while away ...room clean food awful! and overpriced also wouldn't use the bar in the future ... called for pick up 45 mins in freezing cold driver did say there's had been traffic and incident in all fairness but would think again before I booked
Nice hotel, clean and comfortable rooms and friendly service. Highlight was the music played by Abi in the bar, great selection from his own playlist, featuring some classic tracks from Pink Floyd, amongst others.
1 night stay with 8 days parking before flying from Gatwick North for £91, absolute bargain. Check in and check out was swift and painless, transfer time was 10 mins for £6 in taxi, hotel had a shuttle bus also for same price. Didnt eat in the restaurant but the couple we got chatting to had their order messed up 3 times!!! Would recommend, really convenient for Gatwick.
I was bit confused to stay here as want to stay for one night before our holiday. While checking in staff on duty was very efficient and friendly. Hotel arrange shuttle service there and back for us on a good price. We also had dinner with family which was nicely and freshly cooked with friendly staff. I will recommend this hotel to my family and friends while travelling from Gatwick. Thanks to all staff.
We stayed here before our wedding. We booked five rooms for our family & friends. We all of us very excited and booked a table in restaurant and all of us enjoy hot and nice food with very helpful staff. Shuttle bus on time for pickup and drop all of us. we will suggest all our family & friends to stay here before start your holiday and leave your car.
Great value for parking and a stay, we stayed on our return. Easy to drop off car and really friendly transfer driver got us easily to the airport. On return, just a quick call and we were picked up very quickly by the same friendly driver. Checked in easy, car was there ready for us too. Bar opens at 4pm and dining from 6pm. Really good service here, the food was very good and exceeded our expectations for a transit hotel. Highly recommend for service and value. The room was all we needed, bit tatty around the edges but perfectly clean and provided for. Tea & coffee in the room, large tv, hairdryer and adequate bathroom.
We had an excellent dinner in their restaurant before we left on our holiday and breakfast was good after the night we returned. Reception could have been more helpful on our return, but then it was late. We were horified to find someone else's car keys on the floor of our car when we collected it, thankfully before we had left the site. These were returned to reception, but does not inspire too much confidence, hence not an excellent overall experience
Decided to stay here after searching for parking and finding it was just as cheap to stay here the night before where parking was included. Room was fairly standard for this type of hotel but lovely comfortable bed and a decent sized bath. We ate in the restaurant and food was ok and service was good reasonably priced . You have to leave your keys and cars are parked in rows at the back of the hotel . They charge £3 per person in the minibus to the airport we pre booked the time we wanted to go and coming back you call them and they came within 10 mins and a 10 min journey to the airport and then a 10 min walk to the terminal from the drop off point. Car was ready out front when we got back
Staying in the hotel for an early flight tomorrow from Gatwick & fell upon this hotel which has on-side restaurant. Read the reviews on Trip Advisor & fairly OK about this place so gave it a try. it was well worth every minute of that. Food delicious, staff friendly & efficient and good portions. Couldn't fault a thing. Glad to be here and will be using again while travailing from Gatwick :-) Highly recommend
Location super only a couple of miles from Gatwick, with easy parking and easy transfers for 3.00 a delightful looking refurbished room super clean and comfortable Reception efficient and super friendly, meet all our requirements Dinner, absolutely brilliant staff Dolores and Abby made up of ok food. Dolores what a lovely lady she made our night, she is a natural born hostess, thank you. We will definitely return
I stayed here at Skylane on my way out of Gatwick and on my return, as my flight didn't land until late evening. The location of the hotel is a few miles away from the airport. Transport to and from the airport is available for £3 per person each way. Onsite parking is available at a very reasonable cost although the cars are squeezed into every spare inch of the parking lot. :) The rooms are clean and quite adequate for an overnight stay. Breakfast is available as is dinner. It's a busy hotel which offers a reasonably priced park and stay.
Stayed at the above the night before our flight from Gatwick . Easy to drive to, parking good , check in quick . Room smelt a bit musty . Highlight was going in the adjoining restaurant for a meal , the two staff on duty Dolares and Abby were exceptional, they were friendly and very helpful , a lot better than some 5 star restaurants, they gave us exceptional service . Food was mediocre
I'd give it no stars if I could. I only stayed here one night as arrived late from a flight so it couldn't be that bad could it? This place has not had any renovation since the 70s. It's like staying in Bates Motel. The staff are rude, the bedding is terrible, the rooms are freezing and there's stains on the carpets. Not to mention the 70s heating system clunking in at 6am waking you up, well that's what I think the awful clanging was. In all seriousness, the business model of this place clearly isn't geared towards repeat business so makes no atttempt for you to have a nice stay. The owner should raze it to the ground and sell it off for a new housing estate, that is how bad it is. Do yourself a favour if you read this and go to the holiday Inn Gatwick for the same price but a much better experience.
The location is good, being less than 15 minutes from the airport; the rooms and facilities are good, with friendly helpful staff. We have used this hotel several times for an overnight stay and parking of our car before an early morning holiday flight. We will continue to use this hotel whenever we fly from LGW.
On 18 December 2019, at about 22.30 we arrived at the Best Western Gatwick Skylane Hotel..We had parked our car there the previous week whilst we went on holiday..We returned to the Hotel for Bed and Breakfast before returning home. Our bedroom was very nicely furnished. The bed was very comfortable. Modern type Bathroom.There was a very large T.V. and Hospitality Tray ..Free Wi.Fi The Breakfast Buffet was very nice. Dolores the lady in charge of the Buffet was extremely friendly and helpful My husband and I would definitely recommend this Hotel.
Excellent service, nice hotel, comfy rooms and beds, asked for a quiet room and it was perfect. Nice bar and they do food, only 2 miles from Gatwick. Well and truly took the stress out of travelling to the airport. Would stay here again
This hotel is the worst I've stayed in for business. Got here with my colleague after a long day at work absolutely starving. Get to the restaurant to be greeted by the delightful Sue Behind the bar. When I commented to my colleague that it wasn't very busy, sue was quick to correct me telling me “it is when you're on your own”. I Asked for a receipt and she said she had messed this up and would correct it then disappeared....no receipt in sight. After 10 mins my colleague asked for the receipt again and Sue abruptly told her she hadn't had a chance to go out to reception. We Eventually got our food and low and behold my meal is wrong. As if Sue's day couldn't get any worse! She apologised but stood at the table with this plate of food as if she expected me to take it. Having allergies I sent this back, 5 mins later it comes back wrong again. I again send it back and waited a further 20 mins for my meal again. My colleague is now eating alone. After 30 mins at the table I finally got my receipt!! At the end of the meal Abi comes to take our half eaten plates. We explain we aren't happy and he was brilliant, stating he would raise this. 5 mins later Sue comes to our table and rudely says “what's up?”. We explained and she was incredibly rude saying “what do you want then?” And then agreed to refund us. She came over and refunded one meal before refusing to refund the other. When challenged on this Sue again rudely said she would not be refunding the other meal and explained she is the restaurant supervisor. We asked to speak to Mr Kumar (hotel manager) as Sue's customer service clearly has a lot to be desired and was told he was no longer around and Sue was now the duty manager - quite a promotion within 10 mins! Mr Kumar please send this member of staff on a customer service training course, as she will be the downfall of your hotel. I have to note Abi was helpful throughout providing us with the number for the hotel manager but he did not answer. I'm now sat in my hotel room which has stains on the sheets and wires hanging off the wall, preparing for my night in the hotel of horrors! If you have any sense please stay away from this place!!
Last minute booking and a very reasonable double room with a very comfortable bed. Nice receptionist with no help offered from on call manager despite increasing queue of tired clients waiting to check in. My only objection was the restaurant - ridiculously expensive for a very basic meal and slow service with then an automatic 10% tip added! I'd go back but eat elsewhere - absolutely not worth it The hotel is really convenient - at Gatwick within 10 min.
This is one of the worst hotels we ever stopped in. The room was damp the heating switch was faulty. The lift didn't work. The staff rude. Left our car there for 10 Days,it was moved by them front bumper scratches, they are saying it may have been done before. Stay away from this hotel.
On arrival, mix up with parking over 4days, receptionist most unhelpful. When in room, found heating off therefore freezing. Couldn't get heating to come on so called reception who sent up this woman who treated us as we were imbeciles, then it took 15mns to start heating room. No welcoming biscuits and only two milks for teas and coffees, altho' not critical, just shows lack of consideration. Towel rail in bathroom only comes on when you push a button and for only 2hrs so first thing in morning, absolutely freezing, plus felt whole place bit run down.
Having read some reviews I was concerned at what I would be faced with on arrival. However having stayed in other budget hotels this was a good room for the price. The room included a flat screen smart TV and had tea and coffees. Plenty of mirrors and the beds were comfortable. You can at time's hear other guests in their rooms however this is to be expected, particularly when staying near to an airport as you expect people to be arriving and leaving throughout the night. It was a high end quality but you cannot expect that with the pricing. The room was clean and did the job of a one night stay before an early flight.
Dolores was very friendly and accommodating. The food was awesome we had salmon and lamb shank bith cooked to perfection. The wine was also great - the house red merlot woukd recommend. Considerate staff. Dolores was a highlight of our day and a pleasure to meet.
After searching for parking near Gatwick Airport, we found this place. Situated just off a busy road, we actually drove past it at first but soon managed to turn and come back. Yes, it's large and quite dated, but if you only need a room for the night before an early flight, plus the added bonus of the car park for the time you're away, then this is the place. We had a warm welcome on arrival, smooth check-in process and got settled in our room. Certainly not the best we've stayed in, but most definitely clean, comfortable and warm. Tea and coffee facilities plus an en-suite bathroom, and a very comfortable bed. They have their own restaurant but we were meeting friends nearby for a meal so, unfortunately didn't try it, although the menu sounded nice and prices very good. A shuttle bus can be booked from 0600, but the staff booked us a taxi for 0530 as we had an early flight - arrived on time and cost the same as the shuttle - £6 for both of us plus baggage. Car stays outside and, if required, will be moved to a different space, not under cover, but we had no worries or problems. I handed my keys in once we'd finished with it, so can't understand another review of “demanding” your key. Staff were professional, courteous and understanding. Collection was very simple, taxi from the airport back to this location and car collected within minutes. Smooth, fast and efficient. No damage either which is always a bonus. Would I recommend? Without a doubt. The cheapest parking we'd found was £75 for an offsite park. The stay and park was £78 - a no brainier for me. Add in taxi costs granted but we felt far more relaxed at the start and finish of our holiday. Thank you Best Western, we will certainly be back..!!
Possibly one of the worst hotels I have every stayed in. Rooms are ok and are not the issue. Do not use these if you plan on parking here for your Gatwick flights. On arrival back into the UK at 10:45PM the hotel left us standing at the bus stop calling them. They did not answer for 20 minutes. Eventually we managed to get an answer to them be told that they could not collect for 45 minutes to 1 hour and thats if they managed to collect at all. Argued with me on the phone and didn't apologise. It seemed an inconvenience to help at all. In the end we caught a taxi to the hotel to collect vehicle with some other customers who had been let down by them also. On arrival you will receive even more attitude from the night staff. Just what you need after a long flight at night. Costing you extra money on taxis. Use at your own risk.
Stayed here for 1 night before an early flight arrived by train and walked from the train station was an easy walk and took me 20 mins. Hotel room was ok for 1 night I booked the package with an evening meal the menu wasnt extensive but I choose bangers and mash and was a good meal room was everything required for an overnight stay taxi in the morning was £7 to gatwick airport Overall I would stay here again as the price was half the price of hotels at the airport and this hotel is just as good in my opinion
If you want a cheap hotel that has smug members of staff that demand that you hand your car keys in from the moment you check in, and are then later pretty reluctant to let you have them back to put things in your own car then this is the hotel for you. Ontop of that on returning the same staff members couldn't find our car keys and when he did, half the paperwork was missing. I then checked my car (which was now pretty much parked in the industrial bins/cages) having seen how tight they park them round the back. I had white paint to my front bumper (my car is grey) and my automatic wing mirrors no longer worked. I immediately told the staff member who sent someone out to look, before coming out himself. He then said he'd had three previous complaints about the same wing mirror damage/problems but that their drivers said its nothing to do with them, so basically that's that. He said there were no drivers there to speak to, but shortly after someone drove in and were quickly waved away. I was told to call the hotel to speak to the manager, but also told that the manager was away, and there was nothing they could do. Whilst this was going on there were now three, query members of staff all demanding they get in my car and look, as well as laughing amongst themselves. Then when I said I was going to call my dad they all vanished inside to not be seen again, leaving me no choice but to go home. The "main staff member" bled other customers and said it would have been them that pushed my wing mirrors in so they could get to their cars... To which I pointed out if my car was locked the mirrors would have automatically turned in. He then changed tune as said they would have just knocked the switch, and kept saying this even after I showed him there isn't a switch and you have to change settings through the computer system, which still showed the wing mirrors were selected to turn in automatically. Please, please, please don't use this hotel. My friends car is currently in the garage with damage, though I don't know to what degree, and mine will also be going in. We were also told as we were only away 3 nights that our cars wouldn't be moved, which we now know to be a lie. (photo is of how they park the cars/bumper to bumper. Sorry its in the dark). (picture of how they park)
Stayed here for one night. Never again. Shuttle booked but apparently had no records so taxi it was. Rooms booked and were pre paid. Mid dinner told it wasn't and had to pay again. Waited to be collected from the airport told 15 mins took 40. Came to collect car apparently we weren't due back on that date. Too much of an inconvenience to get the keys back.Absolute joke no help everything was a struggle.
We arrived when it was raining outside. Check in all smooth and staff quite nice. Went to our room which was on the ground floor. Corridor smelt of damp and daddy long legs everywhere. Our family room was at the end of the corridor next to the fire exit which had been propped open and the carpet was soaking from the rain. We went into the room and again room smelt of damp. Upon touching the bed realised the duvet cover had been put on the bed soaking wet. I striped the bed and took it back to reception. They were shocked and couldn't believe the whole duvet was wet!! What beggars belief is the maid that changed the bed must of felt it was wet!! They did offer us to change rooms but as we had a early flight and kids were all ready for bed we declined to. Our kids have nicked named this hotel the WORST WESTERN!! Oh and the bar area, go back 30 years to a working man's club!!
We arrived tonight to the most beautiful looking hotel! And what we see on the surface measured in the exterior! Rooms are superb! But the best thing about this hotel, is easy! THE STAFF! Most notably a very welcoming and most knowledgeable lady called Sue who is simply outstanding at her job and represents her employer well! Sue clearly loves every aspect of her role! I personally have never met such a lovely lovely lady! Thank you so very much for a fantastic experience and also the tips on the floral gin! Your amazing
I travel alone on business and feel very comfortable at this hotel the staff are all very nice and welcoming Especially the staff in the restaurant Deloris the lovely waitress and Abby the bar tender are a credit to the hotel
Rooms are fine; clean and tidy. Bathroom is adequate. Their restaurant caters for all food intolerances and is reasonably priced. Would recommend as a reasonable place to park your car while on holiday!
Booked into the Skylane as Best Western is usually a reliable brand and it was reasonably priced and convenient to park our car whilst we enjoyed a brief trip to Spain. On arrival, at peak evening check in hour, there was only one, somewhat harrassed receptionist on duty and several of us waiting. Having already entered all our details and that of our car on line when I booked, we were informed the hotel were not allowed to have these details so all had to be completed again by hand. Our room was fine, we were not expecting luxury, but the management were clearly cutting every available corner to economise and the lighting was so faint it was almost impossible to read and the towels were the size of postage stamps. Dinner was a fiasco - the dining area and bar were manned by one poor and very harrassed member of staff who was only able to wait at table once there was no one waiting at the bar. The restuarant was busy, although by no means full. Once seated we were given a menu and that was it! After waiting for what seemd an age, I finally went to the bar to ask if we had to purchase drinks/food there as no one had told us anything or asked what we would like (not blaming the sole member of staff who was clearly doing his best) To cut a long story short I ordered drinks at the bar and also food (was told I could order it there if I wished and I certainly couldn't see how else we were to make our order known) We then had a VERY long further wait to be served, by which time the poor barman had been joined sporadically by another gentleman in a suit (manager?) Eventually my husband got his fish (think it had been in the freezer for a long time as it was grey) and I had a steak which was quite tasty but overcooked. I don't think they cook it to order! By this time we were ready for bed as we had waited for SO long for our meal. We would have liked to have a pudding but decided that it would be midnight before we got served, if at all, so opted to buy a snack in the lobby dispenser. I put in money for a bag of nuts which promptly got stuck - the receptionist was passing and said the nuts almost always got stuck! However we did eventually get something - I can't remember what. We mentioned the lack of staffing in the restaurant and discovered there was only one chef on duty. Needless to say we chose not to have breakfast until we got to Gatwick. On leaving the next morning we passed an open door into the linen storge room to see an enormous hole in the chipboard floor. To summarise - this hotel is clearly run on a shoestring, with every available corner being cut, I would certainly never return and would not recommend it,especially under the current management.
Stayed here for one night before flight. Room comfy bed good. Room quiet but did hear 2 lots of people leaving but I wasn't sleeping so good. My problem not hotels.Hotel a bit tired but staff and shuttle bus very good. Would stay here again .
Hotel was lovely and clean, staff were really friendly and the rooms were really clean. Didn't hear a sound, or any road noise because it is set back from the road. Aircon is switched off in October and it is either heating or no heating, this meant the rooms were soo hot. It would have made our stay much nicer if we could have decided whether we needed aircon or not. Would stay here again but when aircon is on.
Nice clean room and facilities. Lovely and helpful staff. Ideal for airport and parking for while we were away. Bar and food more than acceptable. Shuttle to airport on time and great value for money.
I stayed here with our friends and family before going to a wedding in Dubai and left our cars in the holiday parking with the the hotel. All went as per our need all the staff were very helpful and we had a nice time with no damage to our car. will use this hotel again when flying from Gatwick.
Hotel very tired looking. Entrance to the restaurant has had a leak on the small roof which has been there for years. We last stayed there 4 years ago and same leak is there. Breakfast was a fair price but the food was only warm and we turned up at the 7am start, so should have been hotter.
We use this hotel for last four years before our holiday to left our car as hotel has a good location and very helpful staff. we used to reserve our room via holidays extra but now we call to the hotel manager to have a chipper price.
Good little hotel , have stayed here several times for business . No thrills, Dolores and Abbi are great , the rooms are clean, not expensive .The beds are comfortable and it is quiet enough. I would stay here again ...
We stayed here for 2 nights before flying home to Canada, the service was excellent and the restaurant bar staff "Delores & Abey" (not sure if the spelling is correct) made our stay even more welcome, they were just a real pleasure to deal with. Look after them as it's not often one finds friendly efficient staff these days. We will use you again on our next trip over. Thank you for your services. Jeannie Warnell
A positive and negative review. The positive was the restaurant and the service. The food was good and Abby behind the bar and Dolores gave us excellent service. The negative is that the hotel is a bit dated and I agree with other reviewers that there is an odd musty smell in the corridors. We were on the second floor and the shower was pathetic, probably the worst I have ever encountered.
I exclude the morning staff from this review who were polite and pleasant. This is a hotel badly in need of updating, but hey it's only one night right? However add in very abrupt one might say surly service from the male receptionist both on arrival and when we collected the car, the fact that we had to wait 40 minutes for collection at the airport and were fobbed off when we rang to ask where the minibus was with firstly 'we couldn't find the driver' then 'he's just leaving' followed by 'traffic is very heavy' and then Mr Grumpy taking an age to find our car keys and the whole thing ensures this is one hotel we won't be using again. Ever. IF you do stay there can I recommend a short walk to the Farmhouse Pub for food. Come out of the hotel and turn left walk towards the Shell petrol station and you'll see the brown sign indicating the road to take. Excellent food and loads of it and very decent prices.
We really enjoyed our stay, booking was efficient and price was great. We arrived and was politely greeted at the reception the man even knew my first name before I told him, very impressive. The rooms are very clean, size is what you need and the bathroom was just perfect for an over night stay. The thing that we will remember about this stay is the ladies in the bar / restaurant felt very at home, they were both really friendly attentive and bought the food and drinks promptly. Food was fine my husband loved the burger my fish was a bit greasy but I still enjoyed it, chips were lovely. Overall a very pleasant stay and we would return. Only downside the hall ways could do with a lick of paint but you dont stay in them so didn't both us at all.. BIG plus was the massive TV in our room much better than the tiny ones you normally get.
Do not book this hotel ! Incompetent rude and sexist staff . No one Manning the place no one in charge no security . Service extremely poor . Grubby rooms . Just awful awful experience throughout . I will not be recommending nor will I ever be returning worst night's sleep ever . We left in the middle of the night it was that bad .screaming down hallways .fore alarms going off at 2 am . Wrong door keys . Car damaged . This place should be shut down !!
I spent the night at this hotel on September 26, 2019. DeLores was the only saving grace! She works in the restaurant part of the hotel. Dolores was very friendly and professional. An absolute joy! As far as the hotel goes… Never again! I was spoken to rudely by the hotel clerk when I called him to ask about an airport pick up shuttle. 45 minutes later a shuttle showed up! This was even after calling front desk clerk 25 minutes into my wait. He was rude of the phone and not much better in person. The hotel hallways and room had a horrible odor. The beds were uncomfortable. There was no hot water in the morning and very poor water pressure. Bad Internet/Wi-Fi service. The Woman at the desk in the morning was very helpful, and friendly, however.
On arrival to this hotel, we were greeted by a couple of guests shouting at the receptionist as the room they had been given, already had some cases in! She said that the people in there must've gone in the wrong room. Concerns me that 2 sets of keys will open the same hotel room by 2 different guests!! We arrived at 10.15 and thought we'd have a drink at the bar to find the barman closing up. We got up the following morning to get the taxi we had pre booked the night before, to be blatantly lied to by the receptionist, telling us he heard someone getting in our cab, giving our room number, don't know why they would give the cab driver a room number anyway! After a half an hour wait and the receptionist calling the cab firm, the cab turned up saying he didn't realise he had a booking. We left our car at the hotel while we went away for the week. On our return, I called the hotel 4 times to get the minibus to collect us as promised, and again was blatantly lied to by Mookesh, who was on reception. When my husband told him we had waited an hour from the first call, he then said it was only 25 mins. Check out my photo!! We were eventually picked up at 3.57, got to the hotel at 4.02 and was told we had only waited 25 minutes because the traffic was bad.... Another blatant lie! If I could leave a review with no stars, this would be the one!!!
Oh my lord, where do I begin. My experience at the 'best' western gatwick skylane was not pleasent. We booked the parking package through holiday extras. When we arrived to the hotel, it took us a while before we even got checked in. Not only this but the staff were so rude! They had no manners towards their guests at all, the manager walked passed us and not even a 'hello' from him, he looked like he hated his job. Anyway once we were checked in the hotel itself looked very and I mean very outdated, it's in desperate need of a refurb. Once we got to the rooms I was surprised, admittedly they are alright rooms for 1 night. In the morning we had a taxi booked, no problem with that however it states the hotel ia only 2 miles away from the airport however it seemed longer than that and the taxi fare was quite steep. On return we rung up the hotel to get their own mini bus shuttle back to the hotel we were asked if we 'payed at reception' we said no, furthermore the person on the road then came up with something like 'oh roads are blocked can't get through' hmm seems a bit suspicious. We got a taxi back in the end but guess what, no roads were blocked. Overall my experience was not pleasent and I advise you not to stay with them unless you are out of options!!
Booked here to stay before we went away for a week. The bed I will say was tiny and hard to sleep but there was air con which was good as usually too hot in hotels. The car park was busy but we left the car with them and when picked up, all was good with the car (my boyfriends car is his pride and joy) so we were relieved about that. They offered to book a taxi for the morning as our flight was before the shuttle and the taxi arrived dead on time which was good. Clean sheets, clean room, came back to the car as it was and to top it off, my boyfriend left his charger and when we got back to collect car, it had been handed in. Bonus. Come on guys with the bad reviews, you get what you pay for and in my opinion was adequate for what we needed
The hotel advertises free WiFi, but the internet was not working at least for the entire day. No internet connection anywhere in the hotel. Rude and incompetent front desk staff. That lady was totally dishonest until she had to recognize they had no internet. The hotel charges for the shuttle to the airport, but that is not mentioned anywhere when you book. Middle-of-nowhere, little, absolutely hotel with zero charm. Not very comfortable, old fashioned tiny bathroom, no amenities. Cleanliness was British standard. Avoid this place at all costs.
I stayed five nights at the hotel and after long days of working hours I was hoping to have a nice meal. When I got this pizza I could no believe the quality and looks of it (you can see And judge from the picture). Not worth the price and time, would have been happier ordering take away or even buying a pizza from Sainsburys could taste better. Adding another note, breaksfast is very poor, not much choice, bad coffee, pastries are terrible. Better off buying a costa coffee. I do honestly believe the quality of food can improve specially because there is not much around the area to go eat.
Everything needed for overnight airport stay nice room, nice food and very nice staff, friendly and always happy to help would highly recommend if flying from Gatwick . Staff very helpful Highley recommend
Firstly, an overworked Receptionist could not answer the phone for ages, while I waited at the airport for the shuttle bus, which took a long time to come. Then, the most annoying thing was the pathetic WiFi, from an hotel that is part of a chain that prides itself on pioneering free high quality WiFi. On the positive side, the room was clean, albeit dated. Clean bathroom, but small inadequate rough towels left a lot to be desired. One night is bearable, but more would be uncomfortable
Great location for Gatwick. Has a great shuttle buss at a low cost. Only stayed overnight before our flight however room had everything we could need. Quiet room. Comfy bed. Great staff. Will use again before a flight
We needed a last minute airport hotel, and we had Best Western points. We arrived at 9pm, and their restaurant was closing... we were able to grab a quick beer but no meal. No restaurants within walking distance.... thankfully a small grocer/gas station was open. Hotel is old... and furnishings are old... drapes/bedspread are very drab. It was a budget hotel.... and and did the job but that's it. Shuttle to Gatwuck the next morning was very timely. You need to sign up as soon as you check-in... because spots are limited. All in all... it was fine.
The staff were unhelpful and a bit rude The food in the restaurant was disgusting - almost inedible The beds were uncomfortable Our car was not looked after well. We had cleaned it before it went there and it came back to us very dirty (NB this was not during that dreadful weather) - it was dirty inside too
This hotel offers good value for money with excellent service as well as clean and more than decent rooms. The hotel is relatively near the airport and easy to access either by taxi or shuttle. For the price, I find this hotel a good option when need a stay over near Gatwick.
Stayed at this hotel before a family holiday to Orlando, to use the stay and park offer. Turned up and the parking was chaos, abandoned vehicles everywhere and no system in place and no one in charge. The room was basic at best with stained bed sheets! Transport to the airport was fine and we were provided a piece of paper to call a number on our return to be collected. On our return we called the number after collecting our cases to be told what bus stop to go to. It took us two minutes to walk to the bus stop, just as we arrived the hotel mini bus was then leaving. We left it 20 minutes before calling again to be advised that the driver was back at the hotel as he couldn't find us. I tried to explain that wasn't really good enough as we had called to arrange to be collected so the driver would have known there was someone to pick up, but the rude receptionist practically told me off for not calling them from the bus stop. Another 20 minutes passed and the mini bus arrived with a very rude driver who blamed me for him not picking me up earlier, and then didn't have enough room for all the people that were waiting for collection at this time. He was rude to the passengers he had to leave behind and no word of apology at any time. I arrived back to the hotel to collect the car and tried to report my concerns to the receptionist who was extremely rude and blamed me for the drivers failure to collect us. I also advised her about the poor passengers that had been left behind due to there disorganisation, she simply did not care, and again no apology at any point. Appalling service after a very long flight. This hotel is clearly run by a family that are out to make a quick buck while providing no customer service at all. Do not line their pockets with your hard earned money, you will regret it. On the way out I was approached by another customer who said the same had happened to her last year at this hotel, so to compensate her they offered her a free night in the hotel, just to be let down again! Appalling!
Stayed here for one night before our early morning flight from gatwick.The room itself was actually ok and the bed was fairly comfortable.The people on the front desk were nice and helpful.Had a meal in the restaurant and my wifes starter was really nice,she had the camenbert.i had the prawn cocktail,not great,prawns was rubbery.I then had the burger,was really nice but couldnt finish it,full by now,but my wifes chicken burger was unedible because the chef had griddled the chicken to the point most of it was burnt and black.To be fair the woman ,maybe the reastaurant manageress was horrified and most oplogetic and my wifes main was refunded.
We booked this hotel via Holiday Extra's and in hindsight wished we had read the Trip Advisor reviews first. We only required an overnight stay before our flight and parking for our car whilst away. We arrived to find the car park absolutely rammed with cars, double parking galore - it was complete chaos. We had no option but to do the same, unload our suitcases and check in. Check in process was ok and we were allocated a ground floor family room overlooking the front car park. It was basic but clean and was all we needed for one night. Most importantly our teens had proper single beds, not a sofa bed. The room was very warm and uncomfortable on arrival and naturally we tried getting the air conditioning to work to allow the room to cool before trying to sleep. We had no luck so we went to the reception for assistance. We were told “it was being repaired as we speak”. However there was no sign of any engineers and when we looked at the isolation switch on the outside wall it was locked in the off position with a cable tie (see photo). We'd clearly been fobbed off. Upon reading other reviews it seems the air conditioning has been a common complaint for some time. With a ground floor room overlooking the main road windows understandably can only be opened a fraction. We had a very noisy, hot, uncomfortable, sleepless night and certainly didn't feel refreshed before our 9 hour flight. For our own peace of mind we also wanted to take note of our car mileage and take video footage of it before we left it in Best Western's care. We wanted evidence that our car did not have any damage or dents as a few reviews suggested damage to cars had been caused and Best Western won't accept responsibility. At the precise point that my husband was getting out of our car to do this a member of staff called Dennis came over to move our car to the rear car park for storage. He was instantly defensive when we explained what we intended to do before he moved our car. We clearly told him we were within our right to do so, and wanted the video for our own peace of mind. He refused to move out of my husband's way. He then proceeded to stand in-front of my husband for the whole time he was trying to walk around the car taking video. He then pointed out scratches to our paintwork that we knew existed! He was rude and unprofessional and seemed to take it our reasons very personally. If I could upload the video footage I would!! It's no surprise that a complaint to management fell on deaf ears, so we are now escalating this review to Holiday Extra's & Best Western. We wouldn't ever stay again and would strongly advise that you think very carefully before booking.
We recently stopped at this hotel and had 3 weeks of parking while we were on holiday. I really can't fault it. Decent quiet night's sleep in one of the family rooms, nothing extraordinary but we did this to avoid the rush to get to an early flight. Its about a 10 min drive from Gatwick North Terminal, they arranged a cab for us when we were outbound as it would be cheaper for 4 people to get a cab than the shuttle bus. The cost of the stay plus parking was very reasonable. Special mention to Dennis who picked us up in the shuttle on the way back, a true gent, was very cheerful and chatty which was very welcome after a 9 hour flight; he is a credit to Best Western!
A run down hotel in need of a major upgrade, it may well have been cheap compared to other Gatwick area hotels, it is cheap for a reason, old furniture, you need to ask for a shower mat, paper thin towels and the outside is a mess. Not sure whoever allows properties like this to be branded a Best Western, but they do need to check if it meets their corporate standards Would not recommend to friends or stay again
Not the most luxurious of hotels but as you only need to get your head down prior to a flight its OK. Food on site is decent but again nothing special. I thought it was good value for money and certainly clean enough.
Decent value for a basic no frills stay before dropping our daughter off at Gatwick (10 mins by car) for an early flight. Yes, it could do with new carpets and a bit of a fresher decor, but hey it was adequate for our needs and perfectly acceptable. I booked at short notice (1 day before) and it was only £75 for 3 adults in a family room - and you can cancel without charge up to 2pm on the day of arrival. That's not bad.
We are using this hotel four last five years when flying from Gatwick Airport. we stay here for one night and live our car while on holiday. Staff is very helpful. Restaurant let us down rest all was fine and will use again for our stay.
Friendly Staff, comfortable room; However, I wouldn't chose to eat in the restaurant again as the taste of the food didn't match the high prices charged. In the Best Western Website it displays a photo of the front of the Hotel with numerous cars parked in the forecourt; this is deceiving as at 9pm when we arrived it was full of long term airport parking ('Drive & Fly') style. The rear of the Hotel is Grid Locked with over 200 cars parked there.
After a long flight and a 2 hour drive to look forward to the last thing you need is a 40 minute wait for a pick up that is supposed to be on request within10 minutes! The hotel is only a 5 minute drive away?! Staff were rude. The room was noisy, could hear every conversation and door slam throughout the night, certainly won't be using this hotel again!
We booked a family room for one night and parking for 10 days! We arrived and the reception is not the best but definitely not the worst, they seemed to be overly busy but there were only a few guests checking in! We got to our room unpacked and headed down for something to eat in the restaurant. The air conditioning didn't work in the room and as I expanded this to the chap at reception he just gave me another key, I didn't realise this was for another room a few doors away, I moved our belongings into the new room and guess what.... the air conditioner didn't work!! It was the 12 of July which meant we had to have the windows open due to the heat & it was on the main road, so not much sleep!! We ate in the restaurant and the food and the service was more than adequate for what we paid and so was the room apart from that already mentioned! I would probably stay here again but not more than one night!
Stayed for one night prior to our flight and used their onsite parking option. The hotel is really easy to find on the main road between Redhill and Gatwick. We ate in the restaurant which ok but nothing memorable. Breakfast in the morning was equally ok. The room was functional, but we had booked a double room and were put in a twin and one of the beds and duvet did not smell very fresh. The staff were ok and arranged a taxi to the airport for no extra cost because their shuttle bus was full. On our return we rang the hotel from the bus stop as per the instructions. The shuttle is supposed to run every 30 minutes, so when it did not arrive after 30 minutes we rang the hotel to check how long it would be and were told that we were wrong and that we had only been waiting 15 minutes even though my phone showed the time of calling. The shuttle eventually arrived 45 minutes after our initial call. Would I use this hotel again? 100% no
My wife booked this and i had no idea what to expect, room was what we expected seemed clean we were only there for 1 night and we where pretty tired, We went to the restaurant which was clean, it wasn't busy and got served quick,portions not huge and basic cuisine but it is what it is. I would not stay in this Hotel for more than 1 night as its basic and has no luxuries at all. We booked the mini bus to the Airport £18 return for 3 of us which we thought was good. Bus was very efficient and it was waiting for us when we returned but I can see that if you missed it there would have been a bit of a wait. Our car was fine no issues with that at all. Would use again but only for Airport stopovers only.
Great location for bus stop right in front to cities, airport, and train. Room was nice great internet nice tv breakfast had a sur charge but equate nice shower lift was not working placed in down stairs at no extra charge airport pickup and drop off at extra charge
We have stayed here many times. It is convenient for the airport with good parking facilities and holding your car until you return at a very reasonable rate.The staff at 24 hour reception are always polite, helpful and efficient in organizing your parking, ordering taxis and getting you to your room. The room itself has a separate room with bath and shower. The facilities are good, twin beds (if asked for), sofa, large desk, TV, ample clothes and luggage space. We always seem to have a quiet room and spotlessly clean. So what's the gripe? It is the combined bar and restaurant area. Its excruciating slow and the food poor quality. In the evening you get get a lot of people dining but typically only two people serving who combine this function with managing the bar, serving the drinks and ordering the food. One of the two staff also cooks and serves the food. Not for the first time here the food took almost 2 hours to arrive. This may, of course, be deliberate to encourage bar sales but its frustrating. The food when it arrived - breaded scampi and chips was thick with dough and the chips oven cooked - cool, flabby. In fact it was awful. My wife had her first two choices from the menu refused for being out of stock. She took, finally, fried camembert which she food ok. This hotel deserves a high star rating but is completely let down by the restaurant and food - oh dear!
Rude staff - Long waiting time at reception seems to be a family run concern.Room had been smoked in and stank! and car had been used - no apology or valid reason to concerns or complaints am now dealing with Holiday extras Avoid at all costs
We paid through Holiday Extras to leave our car here for two weeks and stay for one night. Our stay was pleasant enough but when we returned we waited a very long time for the shuttle bus to come to the airport to pick us up. When we got back to the hotel our car had mud all over it and a big gouge on the bumper. Plus the back middle seat belt had been plugged in which it wasn't on our journey there. We asked the manager to look at the car and he said it was like that when we left it, which it absolutely was not. We asked if his insurance covered damage to the car in his care and he said we left it at our own risk. He said we could write as many bad reviews as we liked - he did not care. He then walked away form us and would not discuss it further. I would recommend - DON'T STAY HERE. Or if you do take lots of photos of your car as proof and also of the mileage. We were told that the car had stayed in the car park. But if so where did the scratch and the mud come from and why was the extra seat belt plugged in? Used as a taxi for two weeks maybe? Terrible. I would have given zero if I could.
We booked a twin room and was given a double room. Staff were friendly. Room was clean. Bed was not comfortable. No blackout blind, was woken up at 5am by bright daylight. Breakfast was average. Sausages were dry, mushrooms over cooked and hash browns were very hard. Parking was free which was good.
Arrived late but barman was willing to serve us and other late arrivals without any fuss.the receptionist ordered transport to Gatwick without any problem. Breakfast very good and all of the staff very helpful Would stay again The only problem, drove past as satnav had location about 500 yards past the hotel, the outside sineage could be bigger.
We weren't expecting much from this hotel given the low cost and the reviews here. We were pleasantly surprised to discover the rooms were large and comfortable, with all the facilities one would expect. We did not eat dinner at the restaurant, but the breakfast was fine. Service was excellent. I would happily stay here again.
If there was a 0 rating i'd certainly be giving that!! We had the worst experience at this hotel and would never stay there again. The manager is beyond rude! i've never met someone who is so vile to his customers, we had a complaint that we raised with him and in the end he walked off and sat in the office and refused to speak to us!! What kind of manager does that! Before we left for our holiday we paid for our return bus fair for 3 x passengers and was told that when we get to the bus stop to call and they'll send the driver....when we returned from our holiday i called as they requested and they said 'due to bad traffic delays' there will be a wait for around 30 minutes.....an hour later and the driver turned up only to tell us that he doesn't have room for 3 but only for 2 so he suggested that my dad goes and waits at another bus stop for US to go and pick him up!! When we got to the hotel to pick up our car we requested a refund but we was told 'no' the driver will go back and pick up your dad.....low and behold the bus comes back and my dads NOT on it! I became so irritated because by this time my dad had been left at the airport for hour and 45 minutes....only because there was customers due to check in the 'manager' came out and agreed to refund us and he's never been so polite (probably because there was new customers waiting to check in!). We raised a complaint with Best Western and got a shambolic response from Anouchka who basically said 'it was a huge misunderstanding' - not sure what the misunderstanding was.....we paid for a service that they didn't provide and as a result of this my dad was left at the airport for hour and 45 mins.....please tell me the misunderstanding here?! Anyway....DO NOT STAY HERE!! Cars are parked like sardines and the food is horrendous!
Pros: Rooms are clean Bed is comfortable The shuttle bus driver is an absolute gem and a consummate professional Restaurant staff for breakfast were helpful and friendly Some of the check-in staff are welcoming Cons: Other check in staff are less friendly It's basic for sure but if you are looking for cheaper accommodation then you can't also expect high end luxury I'm not sure I would park my car there. They all seemed parked very close together indeed
So I've stayed at this hotel numerous amount of times over the last 5 years.. doing a stay, park and fly package For my June stay I paid £94 for a 1 nights stay for 2 adults and 8 days parking so just let's bare this in mind... We've never Ate here so unable to comment on dinner or breakfast, We simply use it for a bed for the night, Standard basic rooms, with bathrooms.. showers are sometimes a bit hit and miss with pressure and temperature coming out the silly little head that's attached to the wall, but oh well, Normally we get transfers to the airport couple times we've been leaving to early and had to get a taxi which is cool because it's the same price, When we have used the shuttle it's been a friendly pleasant service, On arriving back you gotta ring the hotel, and yes you gotta understand logistically they can't just drop what they were doing and come pick you up, sometimes we've been lucky he was already on the way sometimes been unlucky he's only just left that stop couple mins ago... if you don't wanna wait around when you get back I'd recommend just get a taxi Car maybe parked in like sardines but never been damaged... one time had a bit of bird poo over the car, not ideal? But a quick jet wash down the road and I was good To go, I would always recommend skylane hotel, and will carry on using when departing for Gatwick
Absolutely disgusted with this shambolic hotel......fawlty towers would have been better. Just a one night stay and car stay for our holiday but in short, walls paper thin, we never slept, 247 apparently - on check out, no one there so just threw room key on the desk then the worst bit, back in the uk, they offer a shuttle bus as long as you call.....I called 3 times, once before bag collection, another after, then one more time after waiting 45 minutes! On that last call I'm told the driver came and we were not there which was a lie because he suddenly showed up while I was on the phone - the vehicle in question however was not big enough for everyone waiting with many angry customers having to get taxi's......I get no apology for the long wait or mix up just told “£6 please”! My little interaction I had with staff they were rude and I have emailed a complaint over but no surprise, no answer. The only 1 out of 5 rating I can give is my car still had all 4 wheels - not sure how as all cars are parked incredibly tight. I hate to rant but this is the truth and as a paying customer they should feel embarrassed as they can't even be bothered to respond to my email!
Restaurant service is extremely slow as they are understaffed. They try their best though and are friendly. Can't say the same for the front desk. The guy who works the evening/night shift needs to be fired or moved to somewhere that is not guest facing. He's very dismissive, unaccommodating (even when the error is on their side). Definitely not the personality you want greeting you and representing the brand. I hope a mystery shopper passes and sees for themselves. Rooms are adequate and clean. With better service at the hotel it would be a 4 star
We used this hotel recently for overnight stay & parking. Nice greeting and very helpful, the receptionist who checked us in and handled our booking for Taxis transfer to Gatwick North in the morning. The hotel does run its own bus, £3 per person each way, but doesn't run 24hrs. No bother, they booked us with EVO taxis, and they only charged £6 each way ( we were 2 persons so no different), including at 2am in the morning. They were perfect. The hotel looked a bit tired, but the room was clean, reasonably equipped and perfectly adequate. We looked at the menu,which though simple was reasonably priced, so we used the hotel bar/restaurant . It wasn't, overly comfortable, more like sitting in a canteen really. Could do with some comfy chairs to make it more welcoming and relaxing. It was a bit short staffed too, with it appeared only 1 member (and he wasn't that interested) of staff running the bar, and waiting on tables, though it appeared the general manager did come and offer some assistance as there were quite a few people ordering food. When the manager delivered our scampi & chips, my wife asked for ketchup to which he replied “ it's over there”, and there was no Tartare sauce available. So not much service there. We had precooked the hotel breakfast, which was only available 7-9, was very basic, and not particularly nice. It was all self serve, and didn't look very appetising. Overall, the hotel was fine to stay overnight, the parking was fine, but I wouldn't eat there again, unless changes were made.
We stayed here the night before a work meeting. It was a good location and easy to find. Check in was relatively slow. The rooms were pretty dated, although they were clean with a good sized TV and good double glazing so it was nice and quiet. I called reception to ask for an iron and ironing board as there wasn't one in the room. They said they'd have one ready and to come down to get it. Not ideal as I was changed into pyjamas and ready for bed. The in-room amenities were evidently based on cost saving rather than guest enjoyment as it's the first teabag I've had where the outer sleeve only had "tea bag" written on it. In the morning we went down to a pretty sad looking breakfast display. Again it felt like it had the minimum. As we were eating, the large TV had the news on and the staff member looking after the room was sat at another table nearby watching/listening to something on his phone loudly. As we were leaving there was nobody on reception so we just left our keys on the desk and left. In short, the room was fine but the whole operation felt like it was done to a complete minimum with a total lack of customer service. Such a shame.
Average, very average. Check in was good room was clean. Lift was broken and with 2 large suitcases and cabin baggage not ideal stairs and long walk to our room with no automatic doors. No offer of help with the luggage to the room or was this explained until check in was complete and paid for. Restaurant limited opening hours and no other menu or food available
AWFUL, DISAPPOINTED, Would never stay there again. We arrived to an uneven potholed carpark. As we got out we were rudely greeted by the parking attendant who told us to park very close to other vehicles. We only parked to check in, knowing that the vehicle would be moved when we had checked it and had collected our cases. We entered the shabby reception and completed the necessary forms. We had to hand over our car keys but we were told someone would be on reception at anytime for when we wanted to put our overnight bag in . We then proceeded through the shabby, dark reception, to catch the lift to our floor. Our room was satisfactory. Bed seemed clean. Our room overlooked the long stay car park, where the long stay vehicles were parked. Sardines in a can came to mind. We witnessed our vehicle taken to the rear and parked at the back, the parking attendant parked so close to other vehicles that he REALLY STRUGGLED to get out, he must have touched the other vehicle with our door. Our sleep overnight was not bad, the bathroom small but clean and worked. But our friends shower next door had no power, and dribbled out. The next morning We went to reception around 0800 and there was no one on reception. Luckily we had a spare car key so we could put our overnight bag in. My husband entered the maze of closely parked cars and attempted three routes until he eventually, he got to a door on the car he could slightly open, to put our bags in. Upon our arrival back from our holiday, I entered reception, not greeted by the staff, I politely said we'd returned for our car and he gave us they key and went back to the office without saying a word. There was an empty beer bottle on the reception desk, along with approximately 20 room cards, that other guests had left . THIS IS NOT THE STANDARD OF A BEST WESTERN HOTEL THAT I HAVE CINE TO EXPECT. Will never stay here again .
Where do I start?! The worst customer service I have ever experienced, the front desk staff totally ignored me on check in, he answered phone whilst beckoning for me to give him my details, he processed the check in all the time on the phone talking, didn't even tell me the room number! Had to find it on the booking info. When we attempted to get breakfast the following morning the restaurant manager said we were not on the list even though we had pre-paid for breakfast, after 10 minutes the front desk found our details and gave us a voucher for breakfast, but as we were staying for 2 nights we had to go through the same problem the following day! We went to the bar area the night we arrived and ordered drinks, my dad's beer had bits floating in it and the staff were so rude. The restaurant manager then switched the lights off on us to try and get us to leave the bar!! So we switched them back on again and he then switched them off and said the bar is closed so we should sit in reception!! There was 8 of us and only 2 seats in a very small reception area!! The bar opened at 4pm and closed early, there was no access to hot drinks other than the cheap tea and coffee in the bedrooms. The breakfast on day 1 was mediocre, nothing special. Day 2 breakfast was appalling, they serve breakfast 7-9am which is very early however we arrived at 8.30 to find all the coffee gone and they refused to make more, saying we should use the cheap coffee sachets!!! The food was all but gone or turned to rubber, they didn't replenish any food that had gone and there were still plenty of guests coming down for breakfast at the same time. When I asked the restaurant manager for more coffee he said the coffee had been there for 2 hours so they wouldn't make anymore!!! Just so rude and very unprofessional!! Then at 9am on day of departure (check out is 11am) we get a knock on the door from housekeeping asking when are we leaving so they can clean the room!! This really is the worst hotel I have ever stayed in and I feel a total waste of money!!!!
You pay for what you get. Rooms are comfy and parking is fab as you leave your car on site. Reception Staff clearly do not want to work here. When checking out and waiting for the minibus i waited 10 mins at the desk whilst i could see a pair of legs and hear someone eating in the room behind it. No one came out even though a few of us shouted excuse me hello multiple times. Minibus driver is lovely, we have had the same guy twice and he always has a smiley face and is really welcoming. When returning to get the car they had left it in gear and the handbrake off!! Didnt think to check any of this before starting the engine (How many of you actually would) so car jolted forward. Not sure why anyone would leave a car in gear and the handbrake off so a bit annoyed at that.
Unwelcoming booked double got a twin very good about changing it when they could be bothered to talk with me. After a very late night a maid trying to get into the room at 9am not appreciated. Staff not friendly. I'd rather pay more and be treated well.
We stayed with this hotel before our holiday everything was fine hotel offer a shuttle bus for pickup and drop very prompt service as staff at reception and bus driver was very attentive and helpful. only the issue we had before going to holiday we had meal here and our chicken wing were very cold from inside and not cooked. we spoke to Manager he offer us discount on our meal. We spoke to chef also and he apologies and offer all our five meal complimentary. Will use this hotel again but will avoid meal here.
Did the park and stay,hotel and parking was great but sadly let down by the restaurant which was a shambles and badly managed,3 other tables were also complaining,food appeared over an hour after ordering,only 3 of the 6 meals turned up had to ask for other 3 meals which was another 30 min wait and they were all cold,the peppercorn sauce for steak turned up 20mins after steak eaten!we asked for the manager 3 times,after 20mins the chef appeared!he just told us all to smile!!we only had 3 meals refunded after 2 hrs so still got charged £60!customer service was non existant and a manager never appeared,a quick trip to mcdonalds was needed to feed the children!
Stayed here for a night prior to flying out on holiday. Room was great, spacious albeit it smelt a little like someone had been smoking in the room before. The parking was easy with the only gripe being our car wasn't ready the day we returned so was delayed a little whilst they sorted out keys etc. Transfers to and from the airport were convenient and frequent with the hotel only being 10 minutes away at a cost of around £3 per person per journey. Overall good value for money and wouldn't hesitate to return.
Standard hotel, perfect for a wedding nearby. Reception was not the most friendly service. No information regarding breakfast, check out time etc and made a big deal of paying on seperate cards for the room. Wouldn't stay again for the unwelcoming feel!
A really nice stay. Efficient service from very friendly and engaging staff. Food was lovely, room clean and functional. Will definitely stay again. Ideal for early morning flight, shuttle bus available.
Stayed here for 1 night before flying the next morning. Room clean and well equipped, staff very friendly and buffet breakfast very good for £7.95. The cost of the room and 2 weeks parking very good value especially for somewhere close to London
I have stayed at this hotel several times and have enjoyed each stay, this time was a little disappointed because there was no lager in the bar only cider, ok if you drink cider. We mentioned this to Mr Kumar (the manager) and he very quickly dealt with the problem, so all credit to him. Lady behind the bar was very apologetic as a few people were a bit disgruntled. Serving of food was also put back from 6pm to 7pm which didn't help. But apart from this have never had a problem and will certainly stay there again.
Gatwick skylane hotel offers holiday parking and we did park our car before our holiday. We had a nice stay. Hotel also offers shuttle bus for there and back from the airport on a Very reanebl price. Staff is atantive friendly and polite. We will recommend this hotel to park car before start your holiday to our family and friends.
Stayed here for a night before we flew from Gatwick. Basic but we found it good for what we wanted it for. Also left the car here for the 2 weeks we were away. They run a mini bus service to a from the hotel but we booked a taxi. Staff were very polite and welcoming.
We arrived at about 10.00pm and called their shuttle to the airport. It arrived about 8 minutes later and we had help loading our luggage. A ten minute drive to the SKYLANE and the reception. Easy register and a nice clean room with plenty of towels, extra blankets and pillows. A small amount of coffee and tea in the room. No Ice bucket and no machine close by. Receptionist found us some in their closed kitchen. Expensive breakfast in the morning so we decided to hunt for an Egg McMuffin and coffee. We were advised it was a 20 minute walk, (Yes, if you run!) We were in an industrial and car dealership area. My thoughts were that a small restaurant could do well here. After about five minutes walking, I asked a mechanic that was walking along and drinking a coffee, "Where is the snack bar?" He pointed to a large hardware outlet (Like a Big Box Store!) and said to go upstairs. We did and discovered a great little snack bar that offered meals that were reasonable. We had eggs and bacon with toast & coffee, for a low price. (Less than an egg McMuffin). The hotel was clean and good and offered a reasonable, cheap rate, except for their one price breakfast. (What if you only want a coffee and a muffin? You still paid for a full Breakfast!) We will stay there again.
Good value, clean and quiet convenient for Gatwick Airport. We stayed here at very short notice with very late (midnight) check in due to flight delays. All was good though the mattress was a bit springy, not as comfortable as some
Was diverted here due to issues at Manchester airport and was unhappy to say the least, however the staff team were all so kind and helpful that I gave in and decided to make the best of the situation. Room was clean, bed comfy, food was acceptable, what more could you want.
I have stayed here several times prior to it being taken over by Best Western. The decor is better now but most things are still the same. Very efficient checking in and out and also the ease of using their transportation to the airport. I will always stay when I fly from Gatwick. It's clean and the meals are acceptable.
Very clean and very easy transfer to airport, just one thing they only take cards in the restaurant a bit of a shock, will stay there again, Our car was very safely parked by the staff and ready for us on our return.
Super friendly and helpful shuttle bus driver. Postion convenient for airport location. Good for stopover, nothing outside hotel just hotel restaurant.rooms ok bathroom a bit poor and need to some renovation
Hotel not new but ok; rooms ok bathrooms windows a bit old; restaurant not very big menu, around hotel nothing to do, just fine for stepping over for the gatwick airport. Big thank you for the very friendly and helpful shuttle bus driver of the hotel!
We have been before, and the hotel is nice and clean - and just short drive to airport. would have loved for tea or coffee in room to be from better quality. Restaurant staff are lovely - would have liked to see more on the menu in comparison to last years visit. Good value for money, but car par is tricky if you have got a bigger car to park..
We stayed with this hotel first time before our holiday. Hotel offer onside parking and guest can use his car anytime to keep your overnight begs. reception is 24X7 and staff is very helpful. we are happy to suggest this hotel for park your car before your holiday and will use this hotel again in future if will fly from Gatwick.
Friendly reception, courteous staff and perfectly adequate room BUT trying to eat is another matter. From being first in the restaurant it took 45 minutes from order to food delivery! One meal had elements missing compared to the same plate from my friend, vinegar seemed in short supply and when it arrived it was presented in a silver desert bowl. One “cod” looked undercooked and not even sure it was cod. Reduced meal price requested and given. Waiter very polite and friendly.
We booked our car in here in February, easy to check in, good friendly service in bar. Clean rooms Very relaxing easy start to holiday with Gatwick so close by and great value for hotel and parking. We are returning next month
We arrived at this hotel at 9pm and left at 6am and to be quite honest that was long enough. The reception desk forgot we were coming so that led to some confusion at check in. The hotel is very outdated and tired. The room was fine for a quick overnight stay but it isn't somewhere you'd want to spend a long period of time. There was quite a bit of noise coming from fans etc. Location wise it's great for the airport but that's the only positive really. Can't comment on the breakfast as we left before it started. Won't stay here again, there's probably something better around for the same money.
The rooms are very clean, the bed was extremely comfortable with two excellent nights sleep. The staff at reception are extremely helpful and they ensured your stay was the best it could be. The room had black out blinds and was very quite.
We stayed at this hotel as a stop gap between travelling from Plymouth to await our morning flight to Florida. The staff were friendly and the room was clean, tidy and modern the beds were comfy. Team and coffee was provided within the room. We ate in the restaurant and the food was good. We had an excellent nights sleep before our departure the following morning. There was confusion regarding the shuttle bus to the airport as on arrival we were asked what time we needed the shuttle for so we said 7.30am but in the morning as we were getting ready we had a call to our room at 7am to advise us that the shuttle was there and we had 5minutes before it was leaving! We missed it and had to then pay out additionally for a taxi when we had already paid for the shuttle. The staff member when asking us what time we needed the shuttle for did not tell us that we would be scheduled into the 7am slot.
First of all claims to have transfer coach but after waiting an hour and not having access to a phone we gave up and got a taxi. The lady receptionist was polite and quick. Our room was shabby and a bit dirty. The sheets clean but old. Good point was the shower over bath was easy to manage heatwise. However my feet dangled out of the double bed and I had to wear socks. None of us slept well and were rudely awaked by a bedside clock at six am that simply wouldn't switch off until we removed the batteries. We had really looked forward to breakfast but the can honestly say it was the worst I've ever tasted. All cooked foods were cold and tasteless. The morning waiter seemed to be doing everything. I got the impression that the staff were doing their best to support a sinking ship. Such a shame.
I have stayed here 10 times before my holiday leaving my car there and my key and I have never once had any problems with the amazing and very trustworthy staff.they are all a credit to this hotel chain.i have just booked my next stay for Aug 19 and it's still priced at great value
Room was fine and leaving car for a week was not a problem while flying out if Gatwick. BUT the breakfast was a disaster, English breakfast was missing most of the ingredients and when they were topped up only a few pieces were put out making it a race for all of the guests. And the standard of food was dreadful
I've stayed at this hotel three or four times a year for the last 4 years. It's an ideal way to start a holiday with an overnight stay in case of problems in the M25! Very pleasant, friendly staff. Good value food and drink. Cheap parking for a car while in holiday!
recommendations from my family before our holiday and left our car. The manager and his team did the fantastic job and outstanding service we had a nice time and our car was in good hands we will use this hotel for our future holiday from the Gatwick and will highly recommend
I read some older reviews after booking a parking package at this hotel and was dismayed, but my experience was totally different - really lovely. I parked in their very large car park and was warmly greeted by a gentleman on Reception who dealt with me very efficiently. He explained the parking procedure, that I leave a key and they would park my car behind the hotel and bring it to the front for when I returned. Nothing could be easier - my car was there for me on my return, as promised, and the young lady on Reception was very friendly and efficient. My room was very clean and cosy. I can't comment on the food, because I had an early flight, so didn't have breakfast. The shuttle bus to the airport was efficient, with a friendly driver. I can't comment on the return shuttle, as I booked a taxi, because I had a long journey after an overnight flight with jet lag. All in all, an excellent experience. I've booked again to stay with my sister the night before her flight back to Canada, and I shall have no hesitation in booking there before my flight to visit her later this year.
Cant fault this hotel staff are lovely and the rooms are clean only thing that is a pain you cant pay cash at the bar it has to be debit or credit card we booked transfer and an elderly guy took us very promp picking up on our return as well would use this hotel again
Stayed here for one night before taking a flight. There is a large car park which was busy but we were able to find a space. Lots of pot holes to avoid. After an easy check in we went to our room. The lift seemed temperamental and didn't want to move. There were steps to carry heavy cases up and down so not ideal. The room was basic with an ensuite. It was clean and comfortable. Would stay again if I didn't have a heavy case.
We were extremely disappointed with our stay. We booked for convenience as we needed somewhere to stay overnight between flights. I wish I had booked somewhere else. There was nothing convenient about this hotel. Although it was clean & comfortable the customer service was poor, nothing was explained, we kept having to ask questions & were answered like we were an inconvenience. The breakfast was terrible, don't bother with it. You can get good sandwiches at the service station across the road. We cancelled the airport transfer after waiting just under an hour after being repeatedly told it would be there soon & were were afraid we would miss our flight. An Uber arrived promptly & was only 1 GBP more for a group of 3 than the hotel transfer. The internet did not work in the rooms, only in the hotel lobby.
Location and price reasonable.. However... Couldn't accommodate a family of 5 so had to have 2 rooms but the kick in the teeth was the rip off dinner.. Kids pizza, chicken burger, scampy, 2 adult pizza's for the grand total of £67 quid! I wouldn't of minded that but mum had definitely gone to Iceland.. Cheap and nasty with premium prices!
This Hotel is great value for money. On arrival, reception were very good & efficient, The rooms were quite basic, but I had a very good nights sleep. The shuttle transfer to the South Terminal was very quick & efficient & upon my return, the shuttle bus arrived within 5 minuites of my ringing. My car was moved to the front of the Hotel & was ready for collection. The only negative thing that I can say about the Hotel, is that the bar only takes card payments, which is a pain, so ask if you can run a tab and pay all in one go instead of seperatly.
We stayed this hotel first time before flying for our holiday. Me and my husband had a nice time staff did there best and pick up and drop to the Gatwick was prompt and will definitely come again for next holiday from Gatwick
We stayed here as a park and fly. The room was pretty basic but good location to the airport. What I am extremely disappointed with is the damage to my car. You must leave your keys with the hotel and they move your car. Whilst I understand this may be required for the amount of people who stay here, I do think the hotel must accept some form of responsibility for damage made when moving your car. This is not the case after contacting the hotel and being told that it was not them. I have read other reviews on here with the same issues, and after having to buy a new tyre after a hole had appeared after a considerable chunk of it had been taken from the side, along with damage to the alloy, I am now extremely out of pocket! I will never be staying here again, I would rather stay elsewhere and pay to park my car at the airport myself.
We stayed there for 1 night before a flight leaving our car in there care, the stay was fine and breakfast ok. The transfer to and from Gatwick was also good. When we was dropped off back at the hotel after the holiday my wife waited with our car while I went to reception to collect the car keys. At this point I was handed the keys to a Range Rover. I called the guy at the reception back to tell him this wasn't my car. He went in the back again and was gone a long time. He eventually returned with some keys the correct brand however he didn't think they were mine. At this point my wife entered the reception to inform me the car was unlocked with keys in it (At the front of the hotel). Leaving a customers car unlocked with keys in but not taking any responsibility for the car, never again will I use this hotel. The reception wouldn't go to get the manager and said I need to email them.
This is our fourth time at Gatwick Skylane Hotel and as usual staff is very helpful. We use this hotel before fly from gatwick as we had a nice stay and hotel has a mini bus for pickup and drop and will again coming back in August for our next holiday. Book this hotel direct for the discounted rate.
Comfy bed nice shower clean and tidy spaces and Imran Khan serving beer and breakfast. Great location great price and top staff especially Mr Khan. Recommended for the night before and after travelling. Good amount of choice at breakfast and acceptable range of beers and evening meal.
We are using this hotel for last three years and can say we are very happy with the service and attitude of the staff and professionalism towards guests we really impressed the way hotel take care of my car and overall our stay. We highly recommend this hotel for their service.
We always stay here when flying from Gatwick and leave our car in good hands. We must say staff and manager is very sportive and always help out of the way. The phone was answered promptly as always. We strongly will recommend this hotel to our family and friends
More attention to customers and detail would be nice. More information about Restaurant times and menu would be good in guest information booklet hidden away in drawer. Also explain need token each morning from reception before you go in for breakfast.
We stayed overnight upon our return to the UK. The reception staff were most pleasant and helpful as was the driver of the "shuttle bus". My car left two weeks earlier appeared to have been safely stored and was ready to drive away.
The hotel is conveniently located, the beds were very comfortable, the room was ample, and the personnel was fairly OK... the only downsize would be that the bathroom needed a strong renovation, but for a hotel airport has good relation quality-price
We stayed here for one night before a flight and used it to park the car while we were away, the hotel was as expected nothing too grand but clean and quiet so all worked out well, we did not eat in the restaurant but had a pint before bed and again was ok but nothing to write home about, we were advised not to use the restaurant by another guest so walked to the Farmhouse pub which was half a mile away but was worth the effort.
The rooms have been updated so are clean and warm. However the walls are paper thin and you cal here conversations and mobile phone vibrations through them. Restaurant is in dyer need of an upgrade. Don't waste your money on paying for the breakfast as it is simply not worth the money. Would I stay here again at a push a very big push.
Stayed for the night for an early morning flight. Pretty typical basic budget hotel. Rooms smallish but comfortable. Found them to be reasonably quiet, despite other reviews saying otherwise. Didn't eat or drink so can't comment on those.
There has been a lot of investment in this hotel over the last few years and it has been significantly improved and upgraded. The rooms and facilities are now very good and the staff are helpful and friendly. Prices are competitive. Any complaints or issues are dealt with in a friendly, polite and professional manner. It is a comfortable and convenient place to spend a night before that early-morning flight we all dread. Minor criticisms: There are occasional issues with noise. Parts of the building are old and a bit creaky and the plumbing can make odd sounds! However, when we have had cause to complain, we have always been offered a different room. The food in the restaurant is extravagantly priced. The wait at the airport for the return shuttle can be quite long. Overall, this is a professional operation doing its best to deliver a friendly, efficient and economical service to its customers.
Perfect location for the airport with lovely manager who are realy helpful and friendly. Hotel main bussiness is sleep and fly. hotel has a bus to pck up and drop guest from the airport. I definetely recommend in case of early flight.
Okay for an overnight sleep . It would have been good if they had provided toiletries such as body lotion and also flannels as well as towels as I did not think to take them just for the one night . The restaurant food there was fine , we enjoyed our meal and drink . Just a bit further from the car park than we thought but value for money for okay .
Stayed for one night with parking for two weeks. Checked in and out by a very pleasant lady, who also took our payment/booking for the shuttle bus to Gatwick Airport. Had a good night's sleep in a clean and comfortable room. Didn't use the restaurant as we ate before we arrived and left too early for breakfast. The shuttle bus got us there in good time, and we didn't have to wait too long for pick up when we returned. All in all I thought that our stay here was value for money, and would stay again if flight time from Gatwick required a local over night stay.
I have stayed several times in this hotel very easy to find everything excellent and just five mins to airport by taxi fixed fee only £6 walking distance to all amenities even to a nice park for the children
We are using this hotel for last four years and always feel like to coming back to our home. parking is bit difficult. However staff and manager always help me to find a parking place for me. i have no hesitation to recommend this hotel to my family and friends and also for park car and fly.
We stayed at this hotel at for last three years and no problem with our car there during our holiday. The price was excellent value for money, and the parking was on-site in a secure compound, . The reception service really very good and we were greeted politely and check-in was efficient. All staff appeared friendly and professional. The room was clean with plenty of space, with clean linen, and the towels were fluffy and of good quality. Some of the furniture was old, some antique but totally in keeping with age of the hotel. The transfers (direct to the both terminal) and pick up on return, were excellent and timely. We would definitely recommend this hotel and next time we fly from Gatwick, we will not hesitate to stay here again.
We stayed due to early flight, also to park the car, the staff were friendly, room was fine, we went for a walk as we got there early afternoon, nice that it's not in the middle of nowhere, we hope to book again later this year
Not a great stay. Unfortunately myself and a colleague were booked in here for a week. We left half way through. It may be ok for one night as a stop before a flight, but for business it was awful. Hardly got any sleep. Railway line at back of hotel, with trains passing constantly. They do stop at about 12.30am but then start again at about 5am. Flights also start early. Add the constant noise of people lugging suitcases out early in the morning, paper thin walls, sleep was not an option! I did ask to move rooms but the manager said the noise would be the same wherever I was in the hotel.
Although spending one night only before flying from Gatwick Airport what was disappointing was that there were no instructions written anywhere.Had to keep phoning reception to find out how things worked.Was not impressed with the restaurant.The best thing was we parked at the hotel for 2weeks and a shuttle is provided to take us to the Airport for a cost of £6 each return.
Oh my goodness. My work takes me all around the UK and I've experienced many a hotel room.... some Good, some not so good. This was received the medal for being the worst for numerous reasons. I didn't have a car but had I driven there would be No way that I would be leaving my car here having seen the way they were parked four deep at the rear of the hotel. Menu - one vegetarian option only so basically like it or go elsewhere.... the only problem with that is unless driving there is nowhere.... other than a sainsburies attached to petrol station over the road. Don't think about Deliveroo as they don't deliver here. The ceilings and walls - cardboard in think considering the noise heard from soneone using the toilet in the room above.... I heard EVERYTHING.... yes you got it!. No privacy at all and no respite from the noise of showers running, extractor fans going, toilets flushing (in rooms next door and and above) As This basically park and fly hotel then the lack of sound proofing is evident in hearing people coming and going at all times off the day/ night with luggage being dragged along walkways. A particularly rude member of staff who resorted to using sarcasm and laughter when issues raised with him. I could go on......... but I think You get the picture.... get what you pay for?..... pay a little more and seek out an alternative hotel is my advice
All round practical hotel to park, sleep, and enjoy a meal and drink the night before an early morning flight. Rooms are clean and comfortable. The food was good, and the whole experience was manageable, with secure parking for my vehicle, and shuttle to and from airport
Compared well on price but expected a bit more of Best Western It's only a bed before a holiday but few things let this down The rooms are passable The bar shut at 10 not ideal after a long drive from Bristol although the barman was pretty clueless there was only Guinness on tap and service was terrible Transfer of shuttle out was efficient but coming back was a good 30minute wait and transfer goes via both terminals In future I'd rather pay a little extra for much more
Brilliant stay yet again, lovely hospitality from the Manager Mr Kumar, have already booked for November without hesitation. Was collected from Gatwick quickly and the return next morning was also without any problems. We have stayed 3 consecutive years and every year absolutely great . We have stayed in different rooms and each one great , beds soo comfy . The breakfasts are superb and always plenty. As usual friendly and helpful staff.
Wonderful service from the Manager with the sleep,park,fly option. No problem about getting to the airport on time and speedy pick up on return. This time our flight is later so we enjoyed a great cooked breakfast. Thank you to all - we'll be back soon!
Be aware they have your keys and move your car at least twice but they take no responsibility for any damage caused whilst you have been out of the country. I have been given a quote for £750 to repair my car.
Hotel Very Good Service. Very Good. Friendly Staff.We ordered Sirloin Steak Unable to cut it even with a steak knife, even the waitress agreed it was not up to standard and took it away to get it replaced, Returned informing me that there were not any steaks left and I could change to something else. I then ordered Lamb shank and that was O.K. I have stayed at this hotel several times and this is the first time I have had and problem. It has not put me off to return again, Hopefully just a one off
We chose this hotel because of the excellent offer of a night's accommodation and a week's car parking. The hotel was easy to find, had plenty of parking spaces and the room was very clean and tidy. Check-in and check-out was efficient and friendly and there is a pick-up service from Gatwick Airport which cost the same or cheaper than a local taxi. Have booked to stay again later this year.
We stayed here for the night before our holiday and also the night of our return.we left our car here for 2 weeks . From the moment of arrival we received excellent service and great staff. The bar was attended by Abby, great fun, who recognised us on our return and went out of his way to be helpful. The waitress for dinner and breakfast, Dolores, was a delightful lady who couldn't do enough for us. Our cases were carried on by the manager, Mr Kumar who also served us drinks. The staff appeared to all help each other. The restaurant serviced dinner of a reasonable price and standard and the breakfast, full English plus at £7:95. We will certainly stay again.
Hotel stay was ok,rooms really nice for what they cost. Mini bus transfer to airport really worth the cost, driver is the most pleasant man and really helpful. Downside to the stay car park is just crammed full, cars are parked like sardines in a can. We also decided to have food at the restaurant which was meant to be open from 6 so we went down to the bar for a pre drink,then at 6 was told the chef was running late and we would have to wait a while,he adventually turned up at 8 o'clock. Overall average hotel which could do better with a bit of organisation, but sorry to say I would not stay again
Good price for hotel and parking, clean but tired looking. Transfer to airport worked well but return trip was poor. Had to call 2 times to be told the transport had been and gone, it was a bit of a faulty towers moment.Food was awful, bland, over warmed and over priced with a cheeky service charge. Wouldn't stay again.
Hotel room fine but worst food ever experienced Rojan josh had a vague Indian flavour , lamb tasteless , rice horrible naan bread worse than Lidl : fish and chips just horrible; batter was like eating toffee , fish dry and tasteless, peas like bullets Discussed with both waiters who said they received complaints all the time Really nasty experience
We stayed here for one night as we had an early flight out of Gatwick airport. We also parked our car here for the week that we were away. The hotel is in a good location - about 10 minutes from Gatwick. When we arrived there were plenty of parking spaces available but the hotel does move your car whilst you are away. Check in was ok but the guy at reception wasn't particularly friendly. The room we had was ok not particularly inspiring but was fine for one night. We had a drink and a meal in the bar/restaurant which was also ok. The staff there were a bit more friendly. We had a reasonable night's sleep and were up early and took the transfer provided by the hotel to the airport. The transfer costs £6 per person return and was very efficient, dropping us off at the bus stop a few minutes walk from the terminal. On our return to Gatwick we phoned the hotel as we got through customs and by the time we made our way to the bus stop the minibus had arrived. Back at the hotel we were greeted by another grumpy receptionist who directed us to our car with a grunted ‘it's in the left' and then threw our car keys at us!!! A right charmer. If you've got an early flight out of Gatwick I would recommend this hotel as the charge is quite reasonable, we paid £69 for one night and the week's parking, but otherwise don't bother.
Good price for hotel and parking, clean but tired looking. Transfer to airport worked well but return trip not good. Had to call 3 times to be told the transport had been and gone! Not the service we expected when raised the concern to the manager who basically said it was our mistake!
Comfortable rooms, plenty of parking and a shuttle service to and from the airport too. The driver of the minibus couldn't have been more helpful. The price for a room and car parking was very reasonable.
One night stay and parking for two weeks. Hotel is very clean, helpful staff. Booking car for 2 weeks holiday parking easy. On site restaurant served very nice food all hot and nice quality. Staff again very nice. Room smallish but clean and great value. Would recommend if you don't want 5 star.
stayed here for a Gatwick parking deal and had no problems. we did heat of others at reception whose rooms had been double booked and shuttles cancelled but our experience was fine. basic hotel bit spot on for the price. I'd stay again. decent shower too!
My wife and I recently stayed here (Jan 2019) the night before flying out on holiday, it would appear that the hotel is virtually 100% airport stays or Business stays. The room was adequate, not big, but equally I've seen smaller, and it was clean and had all the facility's we would need, Tea/Coffee, flat screen TV, decent sized bathroom (although it has to be said that this was very cold, as the extractor fan in the window didn't fit 'draft free'), however after 30 secs of the shower running it was hot and steamy! We didn't eat here, we used a very nice Beefeater about a mile up the road on the right (heading away from the airport), at least with that we knew what we would get. I booked this as a parking deal, however I wouldn't park at this hotel (see some of the pics) and it doesn't seem too secure, but I booked a deal through 'Holiday Autos' that provided a double room and 7 nights parking at 'Purple Parking' on the Airport for £67, which bearing in mind the cheapest I could get the parking alone for was £38 I didn't think that was a bad deal. The rooms at the back of the hotel look out onto the car park area for people leaving their cars there, so the view is not good, but its quite (bearing in mind the front is facing the A23), and when all was said and done, we arrived in the dark, and left the next morning in the dark, so it hardly mattered.
Used to stay close to gatwick airport before an early morning flight. I also left my car at the hotel during my trip which was included in the price (i paid via tui). I checked in late ish (9pm) and left at 4am which wasn't a problem. Lots of parking, they took my key on arrival which saved any messing around early in the morning. I took a taxi to the airport as we left early but i know the hotel has a cheap shuttle bus to the airport (possibly running from 6am, it's on their website). They pick you up from the airport, they give you a number to call to summon the bus. Room was warm and clean, beds comfortable. Very fast picking up my car, it was ready for my arrival, parked close to reception. Highly recommend.
We stopped here on Sunday night before early flight on Monday morning. Certainly not the best hotel in the world but more than acceptable for the money paid for a triple room and parking. Taxi to the North Terminal at Gatwick £6 for the 3 of us. Room was clean and warm. Restaurant at the hotel was good too. Would certainly use again. Including taxis and stay, more than £20 cheaper than the parking alone at Gatwick
I would never stay here again. Cheapest hotel in the area but not cheap enough. Rooms were noisy. Bed was tiny and uncomfortable. Was overcharged for shuttle bus. No TV remote for the room. Didn't eat here so can't comment on food. Was about a 10 min drive from Gatwick. Drivers were nice and polite. Only good thing I really have to say! Unless you are properly strapped for cash don't stay here is my advice
I had an appalling experience at the Best Western Skylane Hotel in Horley, Surrey. I stayed there for one night in November 2018, prior to a holiday. During my stay, I was given the room card to three separate rooms. Upon entering two of the three rooms, I actually walked into someone else's bedroom with them in it at the time! I was completely horrified and so were they! On each separate occasion, I had to carry all of my luggage and belongings back to the reception and then back up to my allocated rooms. I was greeted by a very rude staff member, who informed me that it was not his problem! I think he was a porter, but his attitude was unbelievable. The person in my first allocated room was actually asleep in his bed and I woke him up. He was very unhappy about this, as you can well imagine! The second person was in his bed and shouted very angrily at me, “wrong room”! The lady on reception said her colleague had clearly made a mistake in booking people into the rooms, so it looked like the rooms were actually available, when they weren't. I would have assumed that the staff allocating rooms were properly trained to do this job, prior to be asked to undertake such an important task? On the third occasion, I was finally given a room that hadn't already been allocated to someone else. But I was then unable to feel safe and comfortable all night, in case the same thing happened to me. I put my chain on the door, but just couldn't sleep at all, due to worrying about my personal safety and security. This is certainly not the relaxing stress-free start to my holiday that I had hoped for! Can you imagine if the people in the allocated rooms were naked, or on the toilet, or in the bath or shower, or having an intimate moment! This was just totally outrageous, I have never experienced anything like this before! It caused me so much unnecessary distress and a huge lack of sleep! I would strongly recommend that if you are considering booking this hotel for a stress-free start to your holiday, that you seriously reconsider, unless you enjoy sharing your bedroom and privacy with complete strangers!
We stayed here at the end of a seven day trip abroad. On the first day, the car drop-off was quick and efficient, but the shuttle was too small for us and instead the hotel booked us a taxi to Gatwick, which arrived quickly and wasn't too expensive. At the end of our trip, we returned here at midnight, only to find that what we had booked didn't match up with the hotel's information. What had happened, I don't know, but the receptionist was very helpful and in the end we weren't inconvenienced at all. The room itself was on the small side, but warm, clean and comfortable. A generous checkout time of 11:00 was also appreciated. Breakfast was offered for £7.95 but we didn't choose to have it on this occasion. Our cars, as far as we can tell, were just as we left them. Not the most glamorous of hotels by any means, but it did what it needed to do very well.
I'd recommend this if you're flying from Gatwick, the shutle service worked a treat for us. We got a decent meal in the restaurant which didn't break the bank . A couple of pints for me & the missus were a little bit pricey ,but that wasn't unexpected . Room was fine , no issues at all.
Having read the mixed reviews, we were somewhat worried about our booking for one night stopover and 8 nights' parking. However, the price we got was very good as booked with hotel over the phone. We were met on arrival by helpful staff; the room was one the ground floor, spacious, clean, one double. The car was parked for us in the compound - we could have done it ourselves if we'd wanted, but by this time we were relaxed enough to let them do it! We didn't eat at the hotel. Good night's sleep in quiet room, disturbed only by inconsiderate neighbouring guests at 3am - not the hotel's fault - they were VERY noisy! Next morning, easy, prompt polite transfer; on our return, we rang as soon as we'd got through all the arrivals procedures. The bus was there within 10 minutes and our car was waiting for us. I couldn't fault it and have been busily recommending the hotel to friends and family since we got back.
l liked this place a lot. lt was a lot nicer than l expected. l thought since it was London and all that a hotel for this price would be real bad but it turned out to be very high quality. Everything was brand new. There was a flat screen Sony TV. It was all good. The place was clean. I could tell the hotel had spent a lot of money on refurbishing it because of the high quality of tiles in the bathroom, and the paint on the wall. I ordered a taxi when I checked in and it came right on time. I find this hotel to be very professional. Thanks to the Manager to make our stay very enjoyable.
Had an amazing stay, parking as well, the rooms are nice and cozy, it is the perfect hotel for a night before a flight, all you could ask for the price and parking the car for a week 10 min to the airport the transport in time. The beds are very comfortable and the breakfast is delicious.
The room was cold, it was close to freezing outside when we checked in the the window in the room was open with no heat in the room. Took several hours for the room to heat up. The shuttle to the airport was late and not communication was given regarding the late arrival. I called from the airport to arrange a shuttle and I had to call 3 times before I got an answer, this was particularly stressful because our phone was at 5% battery. When the phone was finally answered I could not understand where the shuttle was supposed to pick us up because the front desk person had such a strong accent.
It could be fantastic but needs more staff and better management Bathrooms are small but clean Rooms have outdated heating system Bar /restaurant lacks staff waited over an hour for jacket potatoe !!! Friendly reception staff If your from abroad make sure to Bring your phone charger as your room hasn't got an option to charge it They can't transfer calls to your room either This place could be great but needs stronger managers :((
This hotel is ideally situated if you are travelling from Gatwick and need car parking. The hotel is spotless and the food in the restaurant good. However: the reception staff are less than polite. On arrival before our flight the receptionist was more concerned with a call on his personal mobile than checking us in. Later I went to reception but nobody was there< I could hear voices in the office but it took me 3 calls to attract attention! The dining room staff were polite but their lack of a commamd of English made it difficult to communicate with the and they did not seem sure of their duties. On our return from our holiday the driver of the hotel transport from the airport watched while I struggled with our luggage (I'm 76}. The receptionost was less than polite, she said the dinning room closed in 2 minutes (it was 9.20). She said that we could not leave our luggage at reception whilst we went into the dinning-room - 'All luggage must be stored in the bed-room'.. We went in to the dinning-room - it did not close till 9.45! Not up to Best Western standards. We will not revisit and will not be able to recommend.
After staying at Hilton in gatwick for many years we have discovered the Best Western hotel which was both friendlier and better value for money. We recommend this hotel and will be returning very soon indeed. We booked an evening meal and found them to be reasonable and of a good quality. Thank you also to Mukesh for making use feel very welcome.
Our room was a good size, we had a family room across the hallway from the life. it was comfortable and clean. However the prices of the drinks at the bar were very high and we ordered food, just a couple of starters at the bar the food was too expensive for us to have a full meal for 3 and the squid rings and chips were ok but not very plentiful. The towels were not big enough for normal size people my husband is Medium in clothing and they were not even big enough for him! The shuttle bus was on time and efficient on both the outward and return journeys and worth the £6 a head.
We had booked a Canary Island package with TUI. We wanted to stay overnight near Gatwick and arrange car parking. The TUI website led us to this hotel which catered for both our objectives. Some time after making the booking we read the reviews on this site, some of which were concerning. In fact our fears were unfounded. We received a friendly welcome. The system was straightforward. Our room was very clean and comfortable. On our return the system worked well and we were directed to our car. There were simply no problems and the combination of parking and the overnight stay was in our view excellent value.
We booked this option - we left our absolutely mint Golf at this hotel for 2 weeks while we went to Barnados. We left the car in the care of these people - so we left the keys at reception so they could look after it. We were taken to Gatwick airport in the shuttle bus they provided, spent the holiday in Barbados and returned as planned. When we got back to the hotel they couldn't find our details. I went a walk around and actually found our car which they then found the keys for and brought around the front. As we were loading the bags in we noticed that the car had been damaged while in their care. They must have reversed it into something as there was now a large dent vertically across the rear bumper. We pointed this out to the girl on reception who returned to take pictures. She had a camera at hand which made me suspect this was not the first time she had been called out to photograph damage! We were given assurances that the manager would be told and would deal with it. My better half had just got off the phone with him. Their dealing with it is basically denying all knowledge of it - denying any responsibility and insisting that it must have been done before we went there. A cynical and dreadful way to treat customers and "run" a business. He even had the gall to offer us 50% off the next time we use the service!!! He must be mad. We will never use this dreadful service ever again. It's going to cost £250 to fix the damage caused by these people while the car was in their care. Trul dreadful service. Don't take my word for it - have a wander round the back and look at how the cars are stored when they are there - there is no wonder they get damaged. The manager is obviously very used to blaming the owners for the damage and denying any responsibility for the hotel. Avoid this place like the plague.
Arrived at about 4p.m on the 6th November, car park fairly empty. Rude receptionist, demanded I hand over car keys immediately so that car could be moved around the back. I explained that we had not even removed our suitcases! We also intended to go out for a meal, as previous meals at the hotel had been poor, eg sausage & mash was two frankfurter sausages (probably out of a tin) and instant powdered mash. Receptionist demanded we must have your keys by 7p.m at the latest, how ridiculous you are not allowed to to be out of the hotel after 7p.m this is a very early curfew! I asked if check ins not allowed after 7p.m then, no reply. Eventually allowed to keep our keys, but as soon as we returned to the hotel, the phone started to ring with demands for our keys, after the second call i relented and hurriedly emptied our car and handed the keys in concerned that our car may be badly treated. It was now about 9p.m and I was told our car would be moved immediately, I was therefore astonished, to see the car was where I had left it, the next morning at 7.30 a.m! We were offered transport to and from the airport at £6 each but declined to pay for the return journey due to past bad experience. In the past we have waited up to an hour for a pick up, it is worth a few pounds extra to use an airport taxi, which is usually available immediately.
Fantastic hotel, very friendly and helpful staff 24/7. We had car parking while we were away. Our car was moved as we knew it would be. It had less than a mile movement on the clock. Have used now twice before and Will use again
We chose this hotel as it offered parking for our 2 week holiday at a really reasonable price. This hotel was much better than what I expected. Having stayed in hotels before purposefully offering one night stop overs for holidays, I have found some of them grim to say the least. But not this one. This hotel was clean, welcoming, efficient and comfy. The hotel room had everything we needed and the restaurant was cosy with nice food and a good atmosphere. The transfers to the airport were quick and efficient and the staff were very good at their jobs. I would definitely stay here again.
There seem to be lots of negative reviews and I am a little unsure why! We were travelling from the Midlands and flying from Gatwick airport so booked to stay here for a night and leave the car parked for the week. After a long and tiring journey, we were greeted with friendly staff and a clean room to stay in with a range of amenities including tea and coffee facilities. We used the restaurant where the food was of great quality, cooked well, the area was clean with great background music (the band Free!!) and the staff were ever so friendly and helpful! We had a great night sleep and the next morning we were able to pop back to our car to put our overnight stuff in the boot. Cars were parked tightly, but well. Totally understandable and I was happy with where my car was left. We got the shuttle to the airport, nice,helpful driver. On picking our car up, it had already been moved to the front of the building and was ready and waiting. I am unsure of the gentleman's name who served us, but he must be an absolute trooper as he was serving in the restaurant on the Friday night we ate there, must have been working over the night time as the shuttle bus dropped him off on his way home in the morning and he was in on the morning at 5.00 when we picked out car up!! Perfect hotel for a quick stop over and great staff. Thank you.
Small, but comfortable. Rooms got everything you need, like tea & coffee making facilities, separate bathroom, Tv. There is a restaurant as well, but didn't use it. The only downside was that when we booked with Hotel Extra's asked for two rooms with walk in showers but they don't have any rooms with those facilities. It was easy to find a car parking space & felt happy about leaving my car there while away.
Clean rooms, comfy beds. Lovely staff and waiters. Eight of us had our evening meal there before flying out the next morning. Food was lovely. Both cars were there for 14 nights without any issue.. Transfer to airport is £3 per person (£6 return). We phoned when we arrived back In the UK and were through customs and the transfer bus was waiting for us. Would use this hotel and parking again.
A reasonably priced stay and park option suitable for both terminals at Gatwick. Minibus transfer from the hotel commencing at 0600hrs. Car is parked on site for the duration of your stay. Restaurant had a limited menu but I'd reasonably priced.
Heating didn't work in our room. Took over an hour for someone to come and look at it. As they don't have a technician on site, they sent their part time mini bus driver who was very rude. Was offered another room, but as this was after 10pm and further away from our daughter who was in the next room, we decided to stay where we were, saved packing our clothes and items back in our case. I asked staff to document the heating issue, but they seemed reluctant to do it, have to say both staff members on reception were very helpful regarding moving us. Next morning whilst boarding our taxi. The hotels other minibus driver caused an issue with our taxi driver and me, which resulted in thier mini bus driver rolling his minibus towards me whilst I was putting my bags into our taxi. The mini bus driver gave more verbal and used his bus to be aggressive towards me and the taxi driver sounding his horn continually and then following taxi with lights on full beam. I went in to the hotel to complain to the manager, who was not on site, but would be in around 11am. I left my contact number where the receptionist said she would get him to ring me as we were all disgusted with their drivers attitude, it's now 5.30 of this same day and heard nothing from the manager. I am amazed Best Western over see this hotel, we have stayed in many BW hotels and never had any issues, it seems the management are not bothered about their customers.
KinjalP_13, Manager at Best Western Gatwick Skylane Hotel, responded to this review
Good evening - Thank you so much for your feedback which we very much appreciate. As mentioned earlier in message, we had a technical error with reply management which we have managed to sort and as you will appreciate and as mentioned we have been in contact two days ago with Best Western support office who have dealt directly with your complaint and to rectify any misunderstanding. Please rest assured that we always aim to ensure that our guests to have an enjoyable stay and we have investigated points you mention and thank you once again for your kind feedback which we value and look forward to welcome you on any future stays. Kind regards, Sol Terz - Duty Relief Manager
We arrived at this hotel the night before travelling from Gatwick airport. We knew the reviews were not the best but it was only a 1 night stay. We went to reception to check in and the forgein lady was very very rude when I was asking questions about them moving my car she got really mad at me and had to go in the back to ‘cool down' - appalling customer service!!! Your car you have to leave and sign a form to say the hotel is not liable for any damage. The breakfast was disgusting it wasn't warm and there was food all over the serving table. To top it off we walked in reception in the morning and the cleaner was mopping the floor with no wet floor sign and I went sliding! She then told me to be careful and watch not to get the floor Mucky! This was by far the worst hotel I have ever stay in!
This was our third visit this year. There are lots of faults but we found it friendly and convenient. However, this time on our return from 2 week holiday. there were scratches across the bonnet and on the driver's side of my new car. Spoke to the manager who tried to claim it might have been a guest dragging their luggage across my bonnet. I don't think so! The cars out back are parked very close together. It is my guess that the lads slid across the bonnet rather than walk around. If they had jeans with studs (like Levi's) then this would explain the scratches. Parking is at customers risk I was told. So, I will never return to this hotel and I hope others have been warned. Do NOT stay here.
KinjalP_13, Manager at Best Western Gatwick Skylane Hotel, responded to this review
Dear Sir - Thank you for comments which we very much appreciate. I regret that your car seem to have fine scratches. Please rest assured that we do take utmost care while cars are parked in long term bays at back of hotel However, car parking in the public car park on arrival is as explained is done under owner's responsibility. We trust that your stay was an enjoyable one and provided you with convenience of parking at our hotel whilst on holidays. Thank you once again for your comments which we look forward to welcome you on future stays. Kind regards, Sol Terz - Relief Duty Manager
My family of 4 stayed at this hotel on our last night of a 14 night trip to London and Scotland from Ontario. We stayed here as it was close to the airport and less than some other nearby hotels and we figured it's our last night before we get up and fly out in the morning so why not save money. Big mistake! I am writing this review as I lay in bed unable to sleep because I can hear about 60 conversations at once from every room in this place and a few happening in the parking lot. The walls are paper thin, hotel is worn down, location isn't even great for an airport hotel and the decor is outdated and aweful. We are in a room with a double bed and two singles and there is two wall outlets in the whole room and both are on opposite sides of the bed. I have stayed in numerous hotels over the years and usually when trying to save a few bucks I'll start in BW but this place is far from any BW I have ever stayed in. I truly do not know how BW lets them use their name. Oh and we didn't have a vehicle and thank goodness as the parking lot looks like my living room after my three year old dumped out his box of toy cars. Lastly, it cost £20 to take the shuttle round trip from airport as they charged us full price for our two children who were 3 and 6 and ended up sitting on our lap. Anyway, wishing I spent a few more bucks but it is what it is. If you stay here, don't say you weren't warned.
KinjalP_13, Manager at Best Western Gatwick Skylane Hotel, responded to this review
Good evening Sir/Madam - Thank you for your feedback regarding your stay and regret that it was not a comfortable one. In all respect, had we knew that you were not comfortable in room we would have upgraded your room into a much larger and spacious room and in a quieter of hotel. We hope you will choose our on your next Gatwick stay and wish a pleasant stay. Thanking once again for your feedback - with much appreciation for taking the time to write to us. Kind regards, Sol Terz Relief Duty Manager
Right let's start at the beginning, Easy access, and there it ends.... The hotel has 76 rooms, so lets do the maths, 200 cars in the front car park????, and at the rear approx 300 cars parked nose in long lines? So basically as I explained to staff all the space at the front and rear is long term parking for Gatwick airport, I also pointed out I stay in different hotels every night of the week as part of my job. I have never stayed in a hotel where I couldn't park my vehicle and had to park off site, is this what my company is paying for, so if your a business user or contractor I would avoid this place like the plague. It is a car park no matter what the staff say to you. So if anyone from Best Western reads this please add to this locations information that guests who are staying may not be able to park. Never again, Best Western will not be getting booked by company again hopefully.
KinjalP_13, Manager at Best Western Gatwick Skylane Hotel, responded to this review
Dear Guest - thank you for your comments regarding car parking. We very much your feedback. The hotel is conveniently located near Gatwick airport and serves well holiday makers going abroad and leaving their cars at hotel for which long term parking is managed at back of hotel. Car parked at front of hotel are usually made ready for guests' return to pick up their cars conveniently as well with sufficient spaces for arriving guests with long term parking. We regret that your stay was no an enjoyable one due to car parking but do hope that you choose our hotel in the future and if we can of any assistance in facilitating you stay and parking please do not hesitate to contact me - we would be more than happy to accommodate to your needs. Thank you once again for kind feedback and look forward to choosing Best Western Gatwick Skylane in teh future. Kind regards, Sol Terz Relief Duty Manager
We booked parking for the 2 week duration of our holiday and a room the night before our flight. The parking was as described in previous reviews, somewhat concerning with cars everywhere, to be parked later! We weren't too happy about leaving our keys but had no problems on our return. The room itself was large, clean and bed comfy. It was fine for what we needed and the transfer was okay, although paying extra annoying.
We had a very early flight from Gatwick so we booked in here the night before our flight for one night. We arrived at about 10.30pm. Our room was small but had a double bed, tea/coffee making facilities and a t.v. The bathroom with a shower was small with no complimentary toiletries. We were fast asleep when we were woken up by a terrible loud noise which we thought might be the air con or central heating system. It seemed to come from above us. It stopped for a while then started again. We left the hotel at 2.30am and didn't bother having a conversation with reception to ask about the noise as we knew we wouldn't stay there again. Sorry Best Western.
So i stayed here lovely night stay clean room and had what i needed for a night stay....but on my return i notice a huge scratch going along the side of my car so i reported it they took photos and i was advised to call them later to speak to a manager...that was pointless as if the driver doesnt admit causing the damage then thats it i cant claim!! Manager was rude and unprofessional kept interrupting me which was causing frustration!! Then told me not to shout and not to threaten him which i wasnt i raised my voice as he wasnt listening and i was stating facts not threatening so that totally ruined it for me tbh if u like your car dont take it here
I doubt few people visit this mediocre hotel twice. Car parking is tight and shambolic at best (instructed to abandon the car anywhere to be sorted later overnight) any onsite damage to your vehicle by valet parking always possible and entirely at your risk and cost. It was accepted that damage to my car occurred while in the hotel's care. However, the manager did not accept it was their responsibility as ALL risks were on me - read small print. The learning: never leave your car keys here or with airport hotel cowboys... a taxi would have been cheaper than repair costs and hassle
Parking was a nightmare. Upon arrival was told to leave the car anywhere we could find a space even it was blocking others in, under the trees or even in a hedge! Returning back after a great week away our car had a number of scratches and dent on. Manager looked and advised us to get a quote. Quote sent they said they would not pay a penny and if didn't like it basically don't come back again. Over £400 of damage I don't think we will be back!!!! Room was clean and tidy. Food was average.
This hotel is very easy to find. Great car parking. Easy to check in. Superb transport system to Gatwick airport. And superb system for being picked up upon our return. All we had to do was ring them and the man and his mini bus were with us within 10 minutes. Straight back to the hotel and our car was waiting for us. It was all so easy. We would definitely use this hotel and parking system again. Can't fault it.
Mediocre at best. Food - is mediocre, the ambiance nil - service average. Room is clean but lacking in decent towels for showering. Would I stay here again? No! Nothing more to say really! Really cannot pad the review any further!
Booked and paid the hotel and car park facility online but when I arrived at the hotel they said that they couldn't accommodate my car booking and I had to park elsewhere. Offered no customer service in helping me with the issue just that I had to get in touch with the operator I booked through. Then they told me of a hotel across the road who I could try. They could help me but only if I booked another room through them. Still trying to get a refund on this booking as I didn't actually stay there in the end. Stay at the Cambridge Hotel across the road!!!!!
Booked this as an overnight with parking f before flight next day. Receptionist on arrival grumpy. Food quality pretty poor and hugely overpriced. Bed uncomfortable and shower absolutely rubbish. Rooms clean but tired. I wouldn't stay here again.
This is a Airport Parking business with a run down hotel business on the side. I arrived about 9pm to the astonishment of a jammed car park. I mean JAMMED...bumper against bumper & door to door. How they park them without doing damage must be impossible. Only time I've seen cars parked like that is in a salvage yard. As I was trying to find a space a man approached me saying they were full up. He tried to convince me to park on the footpath along the main road outside the hotel. That the footpath belonged to the hotel & this was common practice. The manager even tried to tell me that parking on the footpath was ok. So they have also no regard for people with disabilities or parents with pushchairs who may be using this Public footpath. Aw, I could write a essay but they are not worth my time. It's a shabby old place, pre faulty towers decor. At least Basil made a effort, this management having got a clue & don't give a hoot about the guests. Even the next morning the cleaner knocks my door & opens it asking what time I'm leaving at? I was in my underpants getting dressed! My advice is, Do yourself a favour & stay well clear of this place.
Stayed the night before flying left the car until we returned Rooms clean and modern it has a restaurant for food and drink Transfers to airport good we used taxi £6, but the hotel offer a minibus for a fee For us ideal and good location for airport North and south terminals good value Would use again
The hotel was average, room OK and the parking was a little tight. That said the transfers worked for us. Got to the terminal on time and picked us up 10 days later as requested. The staff were helpful and polite and luckily no damage to our car. The bar and restaurant looked bleak and sterile. We walked in to Horley (about 12 mins) and found a Wetherspoon and much nicer places to eat. There is a Sainsburys local just up the road which was useful for drinks and snacks etc. I may stay again..........?
We booked here for an overnight prior to an overseas flight, and left our car while we were away. This is as near perfect hotel as anyone can get. Better than most hotels, so excellent value and very attentive staff and Manager.
No problem with hotel facilities (restaurant, bar, etc) but the car parking arrangements are appalling. Cars rammed in tighter than any parking I have seen before. You have to leave your key so they can move your car and they must experience damage to cars on a daily basis. The cost to repair mine is going to be just over £430. Use the hotel but don't leave your car there. I certainly won't be using it again.
The location is very near Gatwick which we found fairly central. The Staff were very hospitable and pleasant to talk to and give advice on travel in the UK. The rooms were very amenable and pleasant to be in. The meals are very comparable and edible.
Lovely clean hotel, great position for flying from south terminal Gatwick. Staff very welcoming & friendly. Lovely meal in hotel restaurant & reasonably priced, very helpful staff. Would highly recommend.
Stayed here the night before our flight, we had a family room. It was clean and comfortable. We had a great deal as the cost included 15 days parking (for the cost of an average family room x 1 night stay) The car park was jam packed and as soon as we arrived they wanted to park our car so we were unable to go out to explore where to eat an evening meal. However they have a restaurant, not what we would have chosen but it was adequate. The staff were polite and friendly. On arrival back to the UK we took a taxi to collect our car (about same as cost for shuttle that provide but easier and quicker) again quick and easy we were soon on the road to home.
Booked in for the hotel parking and transfer to Gatwick. Room ok clean ...carpets threadbare in places bath leaks all over the floor throw on the bed looks dirty and worn. room tired looking have stayed in other best western and this one is well below standards of other ones would stay here again only for the convenience of the parking for holiday needs a lot of investment to bring it up to scratch
Stayed at this hotel the night before and after flying out to a cruise. Extremely good value for money, helpful and efficient staff, clean and comfortable room and parking for 8 days. It took all the stress out of the parking and staying over at Gatwick. The hotel booked us a taxi for 3 am which turned up exactly on time for our early flight and after arriving back on a late flight, we phoned the hotel to arrange the shuttle to collect us from the South terminal - so lovely to have a comfortable bed after travelling for 15 hours. will definitely stay here next time we fly from Gatwick. special thanks to Kelly and Jaz who were vey efficient and professional. Thank you.
Booked hotel and two weeks parking at very reasonable price. Easy access to Gatwick Airport. Hotel clean and modern rooms. Very comfortable with tea & coffee facilities. Hotel has a bar and restaurant serving a varied menu with good food. Staff very friendly and helpful. Highly recommend.
The room was well presented, clean and tidy booking in staff very friendly and informative, if I booked here again I will definitely not be paying for breakfast, the breakfast was genuinely the worst I've ever seen, no choice, there were 10 people waiting and the waiter brought out 3 sausages, then came back with a few eggs I waited for around 15 mins to be able to have half a plate full but most on my plate was cold by then, I've stayed in best western all over the world normally they are perfect.
We stayed at the hotel for one night. Rooms were clean and sufficient for a night's stay prior to having to be at the airport. I didn't expect to have long term parking for Gatwick too when we arrived.
There's a lot of bad things written about this hotel but my experience was a basic but clean room, great shuttle service to the airport and other than having to wait for the minibus to come back to take us back to the hotel as there weren't enough seats, it was great. The car was accessible and ready for us when we were back. If you take everything into account for the money you pay for this hotel and parking it's great value. We didn't try the restaurant mainly because we didn't fancy a curry. If you want a cheaper option to onsite parking at Gatwick, getting a taxi, or the unbelievable costs of the bigger hotels I'd highly recommend this place.
Nice clean room with all amenities required and complimentary tea and coffee. Did not use the bar or restaurant as not required. Parking on site. Only negative was maid coming into room without knocking at 8:30am to ask if we were checking out !! No love me the wife and daughter were all still asleep till you opened the door !!!!!
Great location for working in London , good access to the M23, The rooms are bright and modern with clean comfortable beds , Great shower and bath , plenty of hot water. Large flatscreenTV and good wifi signal. Very Friendly helpful staff, with good food served in the restaurant. Unlike premier inn the rate is well priced and they don't charge ridiculous rates for odd nights during the week, I travel for work a lot, and this is a great hotel for the price! I'm booking again.
Found the room very tidy and comfortable , evening meal excellent , staff friendly and helpful , would definitely stay here again, overall no complaints , safe and secure car parking with shuttle bus available direct to airport a good hassle free start to our holiday
A truly TERRIBLE place (I can't bring myself to call it ‘hotel'). Booked a family room the night before a long-haul flight as the hotel offered parking for the duration of our holiday. First and foremost you ABANDON your car rather than park it at this place. It feels like you are dumping it on waste ground. On turning in to the “car park” you realise that you will struggle to turn your vehicle around Due to the sheer number of cars that have been squeezed in. Vehicles are double-parked everywhere. You then get approached by a random guy telling you to leave it ‘anywhere' and he'll move it once you've checked in. Turns out ‘random guy' is the hotel manager - not that he says hello or introduces himself at all. We then checked in and make our way down a dingy corridor to our room. What a delight! The curtains were hanging off the rail (we fixed them as best we could) and the camp bed put up for the 4th guest had the thinnest Matress you've ever seen (I've seen thicker yoga mats!). Although there were 4 occupants, we were only provided with 3 towels in the bathroom. We ought to have gone online there and then and booked somewhere else for the night but we typically thought as it's the first night of our holiday we'd just make the best of it and it would be an amusing anecdote to share with friends and family when we got home. We decided to go the bar and have dinner which would cheer everyone up. How wrong we were. The bar/restaurant is like the set of a sitcom. Fake brick wallpaper where a fireplace should be, dingy lighting etc. We sat at a table and a lovely waitress came to take our drinks order while we looked at the menu. As you would no doubt expect, the food is not cheap (£7.50 for a jacket potato with cheese & beans). After about 15 mins my husband chased up the drinks and the waitress then came and took our food order. By then there were 3 other tables of customers each with between 4 & 6 people so it wasn't massively busy for a restaurant. After 30 minutes the food still hadn't arrived. Another waitress came and apologised for the delay and we ordered another round of drinks. After about 80 minutes from the time we ordered, the second waitress came out again and apologised that we had waited so long. By this time we were getting fed up. After another 5 minutes she came out with 2 burgers and proceeded to give them to two people who had only arrived 10 minutes earlier. As they tucked in, my daughter observed that they were the two ordered for us because one didn't have any salad and the other only had lettuce, no tomato). THEN the waitress came back with my husband's meal and realised what she'd done. She apologised and disappeared into the kitchen. Finally she reappeared with a plate of salmon & chips for me. I had ordered scampi. Turns out the salmon was for another table (but with veg & potato's rather than chips & salad). At that point our patience had run out and we cancelled our order. We then asked to speak to the manager as we weren't happy to pay for our drinks (we wouldn't have had them had we known there wouldn't be any food). He insisted we paid half and produced a bill for over £40! We had ordered 2 beers, 2 glasses of wine & 2 cokes. After objecting, he said it was a mistake and insisted we paid £10. To be honest, at this point it was worth it just to get out of there. The kids were starving. It was now almost 9:45pm and pouring with rain. Both my husband and I had had a drink so we couldn't drive anywhere to get food. In the end my husband and son walked to the local Sainsbury's in t-shirts in the pouring rain to get a sausage roll. Just to top off the whole experience nicely - when we got back to our room we discovered that the tv didn't work either! Would I recommend this hotel? Only if I hated you!
After reading some reviews I was concerned about leaving my car for 11 days as it is a big car. But when I picked up my car it was fine. The hotel is clean and tidy, rooms were a good size and comfortable. Breakfast was good. The hotel booked a taxi for us for the airport that turned up on time and was only £6.80 to the north terminal.
We used this hotel when flying from Gatwicjk airport for a family holiday. Check-in took a couple of minutes. The hotel is well priced, clean, good food and good parking arrangement for Gatwick airport. Easy to find.
Very dated hotel that has a general dirty shabby feel. Breakfast very poor quality and choice l. But worst of all my car was damaged in the carpark whilst I was away and they have claimed they know nothing about it. After calling hotel to arrange Collection from Gatwick to return back to hotel to collect my our car. We waited 50 mins, not the 10-20 mins they state. Another family picking up their car after their holiday discovered it wasn't even in the Caroark! Not what you want when you get back from holiday.
I always stay here when travelling 3-4 times per year. It's close to Gatwick, offers return transfers at great rates and never had any problems with leaving the car. We did dinner and breakfast once which was just OK. We always do twilight check so eat dinner elsewhere and usually book the V-room for breakfast
Dated room, chaotic parking, rude staff. Was told my car would be available by 6am, was still waiting at 730 why they played shuffle the car. Lady when I dropped off was pleasant. Man when booking in begrudgingly finished his phone call to check us in. Didnt even explain whereroom was or lift available. Would not recommend due to service. Proximity is perfect for park and stay.
Proximity to Gatwick airport led me to stay here for the first time. I arrived by car mid-afternoon, and so got a great parking space. THIS IS IMPORTANT. Guests arriving later in the evening struggled to park properly. An easy check-in, friendly, and they helped me print off my flight check-in document. And they remembered to offer me my Best Western Rewards arrival gift, which only around 50% of BW hotels seem to do. My bedroom was very good, and probably had been refurbished not too long ago. (It was almost spotless, except some of the carpet might have been missed with the hoover. It was not bad though.) Bathroom was good too. The room was to the rear, so no road noise. The view was of their packed car park, which was fine, no worries. I'd booked here because it's only 2 miles from the airport, and wanted a good night's sleep...which I had. I ate dinner at their "Watershed" restaurant. Pretty basic, but a decent enough menu, no pretentions, 100% friendly and efficient staff, and Phil Collins on the sound system. The mushroom soup was delicious and the pie+chips+peas was good too. For a Best Western hotel, Skylane is rather basic. However, my room was easily as good as many others, and quiet. 2 miles from Gatwick + the low price = amazing value. Thanks guys. I'd book again, and probably will.
Clean and comfortable but we rang ahead and were told that it was suitable for disabled. The disabled parking was full of cars with no blue badges and the receptionist was dismissive of this and did not seem bothered . All rooms have a bath with handles but no showers. Don't stay here if you have any mobility limitations
This hotel is convenient to Gatwick, and the restaurant/pub was satisfactory. There is a shuttle to/from Gatwick for 6 pounds per person. A cab is approximately 7 pounds. There's also a bus stop right in front of the hotel.
Fawlty Towers springs to mind here! Room was good for a family of four but everything else was a joke! Don't waste your money in the joke of a restaurant and bar - go out for dinner! I also dread to think what has happened to my car when we return ????
The Skylane is a handy budget hotel near Gatwick with long term parking and a 2-way in-house shuttle service. The package cost of this was a reasonable price and the basic double room was perfectly up to essential standards. On arrival you hand in your car keys and the car is re-parked out the back in enormous close-packed and very straight lines. We went for a short stroll along the main road to the BP garage and shop and chatted with the cashier. I have to let her know that since she visited Singapore 20 years ago, the price of a meal in a mall there has risen from the Sing$1 she paid back then! It is possible, but was not stated that during the car's stay, it may be re-parked somewhere more rural as it acquired quite a muddy coat, but this was a period of intense heat and our other car, left at home, also looked quite countrified on our urban front drive on return. We left too early to have breakfast, but we did eat an evening meal, which had some interesting, unexpected flavours and consistencies, which I could not quite pin down. Maybe it was if the English food graced a recently used oriental wok during the cooking, but I am not sure. On return to Gatwick we were nearly an hour later than expected, but we called the hotel as instructed and the minibus arrived pretty promptly (less than 15 mins). The driver did say we had just caught him before his 4 hour break, so I don't know what would have happened if we had been later. There seems to be enlargement going on at the back of the hotel for more parking and guests, so it seems this independent hotel has hit a winning formula.
Avoid at all costs. Skim through the reviews and much of the one star reviews could be replicated here. In addition to no customer service, rude staff, staff having a stand up row outside, a queue for check in in to the car park, the number of complaints we heard being made whilst in the queue, a noisy bedroom, air con that didn't work We also had a flat tire on our return. According to the receptionist, this must have happened in the last 24 hours as the person who returned it had to sign a sheet that all was well. I asked for the manager (Mr Kumar) to complain who called me back the next day. Apparently our car although taken off site one night was then returned to the hotel car park the very next day.... it must have happened whilst it was sitting there. So he was trying to say that our car had been in their medium sized car park for 15 days parked in front of other cars...... So the manager is either a liar or incompetent - take your chances and decide for yourself. Or as I'd recommend, go elsewhere.
We stayed here the night before our holiday and left the car here for 5 days. Room absolutely fine, comfy bed, a clean bathroom although very small. Same goes for the bar and restaurant, good service and food. WiFi is really bad though just to note. Upon our return to pick up the car, it took them 15 minutes to find our keys. After they found them, they told us they had the wrong date down for our return which meant our car was blocked in by about 10 others. When we booked, the option was only for 7 days even though we were back in 5. We specified this to the receptionist on arrival assuming this was common. It clearly wasn't noted. They only have one driver who handles the shuttles to and from the airport (he was great I must say, a really lovely man). Unfortunately, we had to wait for him to return from an airport run so he could then shift all of the cars for us. We had to wait an hour and half in the hotel lobby for our car to be moved. The hotel itself is fine and does the job for just a night before your flight, but the parking service was terrible. They seemed to have all the keys together in one box which is ridiculous! Another couple had the same problem in that the receptionists couldn't find their keys so the couple had to describe it and find them themselves, I really would not recommend anyone to us the parking service at this hotel.
Never done a park and stay before. So in the interests of experiment we have done it now. The hotel was as expected. Old school. You could hear some of the neighbours conversations but nothing intrusive. There were negative comments about being rushed. The call saying we were late checking out was not a surprise. What was a surprise was housekeeping banging on the door. I asked what she wanted and it was a lesson on how to use the do not disturb sign!! To say I was not pleased was an understatement! I did not need to be up that early, especially just so she could hurry us along. Will I go back. Probably will. Providing we get picked up when we get back!
Could not fault the room. We had to wait 1 1/2 hours for meal, when people all round us were being served with the same dishes we had ordered, and entered the restaurant after us. One waiter doing everything bar and restaurant. Rediculous. !! We had a 4.30am taxi pick up, and needed an early night. Taxi, ordered by hotel was 15min late. If you make a booking by phone you are given a booking number, but no email confirmation. Car parking is safe, but if you require a confirmed place rather, than take pot luck when you arrive, then the package is £99, even if you are away 2/3 days. £99 gives you 8 days.
We stayed here for 1 night on the 4th June and reserved parking for 2 cars for 11 days, the hotel was good value, nice rooms and friendly staff. The cars were parked out the back and were secure. The restaurant was ok, food choice ok but service was a little chaotic, the food quality was not amazing, seemed out of a box and then microwaved and heated. We paid for the shuttle bus to the airport which was good, and on return the cars were waiting at the front. So no complaints, only niggle was someone had messed about with my radio stations on my car and I had to re tune it all. Would I stay here again, yes, was it good value for money yes, £145 for a family room and 11 days parking. Good hotel good service.
Stayed at this hotel, through booking.com, for one night on 12th July, as it was close to Gatwick Airport. Parking was fine, found a space easily. We checked in around 11:00pm, which was quick and easy. The room was a decent size, with everything we could need. The bed was comfortable and the room and bathroom was very clean. Checked-out early the next morning, which again was quick and easy. Overall, was very happy with the stay.
Booked this though the Aeroplan program. The airport transfer ran smoothly enough and they were quite prompt but the van needs a step stool for those of us with short legs so we can get in and out easier. The hotel appears shabby and not quite clean and indeed my double room had mold around the window sill. The restaurant only had one very busy staff member for a Saturday night. I ordered a hamburger and it was mostly grain with very little meat and tasteless. I had issues the next morning when the desk clerk wanted payment and I had to very patiently but firmly explain that I had paid by points and did indeed have a confirmation. I refused to give him my credit card. They did get me a private transfer that they paid for since neither transfer van was working.
Stayed for 1 night after Wimbledon which was arranged via a third party. Considering that our rep phoned in advance so we wouldn't have to check in, none of the key cards had been activated. The rooms are quite spacious and clean. Floor was quite creaky so the people above made a noise when walking around. Breakfast was the usual choices but we arrived 15 mins after breakfast had started and the hot food was barely warm. Out of choice wouldn't stay here again.
Stayed here for 1 night as part of a weekend trip. Bedroom was perfectly clean, beds were comfortable, bathroom was clean and modern. Tea and coffee facilities in room and good sized TV. Evening meal was very basic but adequate, pretty much as expected for an organised coach tour. Breakfast was very poor, limited choice and not good quality. Dining area feels like a staff canteen. But staff were friendly and helpful.
Stopped at the Best Western for a convenient start to Gatwick Airport in the morning. Wasn't too different in price to the local Premier inns/travelodge. The condition of the room was a bit shabby. The damp smell hit as soon as I entered the room and the carpet was tatty. However the location was perfect. For a place to sleep its okay for a night, but for anything more I'd consider somewhere else. Room had clearly been cleaned, but some serious refurb needs to be done.
The Good Nice clean modern room with tea coffee making facilities. Staff friendly and helpful. Food Breakfast acceptable evening meals in Dining room poor . Staff nice but not enough of them looked worn out. Parking The car park is chaotic they take your car key and move the vehicles to the back of the hotel where they shuffle them around until you get back. Lots of opportunity for damage but they make you sign your rights away when you check in. My car was fine undamaged. Still would not use them again. Shuttle bus took an hour to arrive on our return needs a good clean. Ideal if you have an old car with bumps and scrapes and like expensive poorly cooked pub food but the rooms are fine.
We spent the night here before our flight from Gatwick and paid for 16 nights parking. Whilst the room was clean there were electrics and plumbing on show! At check in, we booked a return shuttle bus for the airport and had to be firm on the price quoted. We did not eat at all in the restaurant so cannot comment. We do not like leaving our car keys, but had to and the view of the car park was mind boggling; packed in like the clothes in our holiday suitcase! The gentleman who drove the shuttle bus appeared to be overworked, but he was very courteous. All good until the return journey when I had to chase the bus after half an hour of waiting (11.30am, so not affected by rush hour). Still the same gentleman. Whilst I damaged, our car was filthy and upon opening the doors, there were lots of leaves in the foot wells. The mind boggles! This whole experience has made up our minds: in future, we will hire a car and leave it at the airport before we fly and hire one for the journey home. The cost will be roughly the same and the miles, wear and tear won't be on our car.
Room was ok...clean and reasonably comfortable. Receptionist was friendly and helpful. The shuttle service to Gatwick worked ok both ways and the driver was pleasant. But the food.....Oh, the food...it was disgusting!. I had the salmon, well they said it was salmon. Very strange colour (yellowy beige), very strange and unpleasant taste, very dry and overcooked. The roast potatoes looked like they had been cooked, then frozen and then deep fried....never seen roast potatoes like that in my life! The sauce was non-existant. Breakfast was bleak. Very poor quality sausages and bacon. Hash browns greasy and cold. Mushrooms cold. Didn't dare go near the eggs. Would not recommend this hotel at all.
We booked this hotel for an overnight stay before flight from Gatwick. Car parking was a shambles. Our room was ok but friends room smelt of urine. Food was disgusting. Shuttle bus to airport, we were charged £3 each way but on checking website it states £5 for a return journey which staff failed to inform us of. Will not be booking again.
On arrival we were greeted with “you haven't paid for enough parking.” Even though our paperwork showed that we had, the manager would not believe us and even tried to call the company we booked with to argue with them. On returning to Gatwick we tried to call the hotel to arrange for the shuttle bus to collect us,using the yellow phone as instructed. There was no answer, my husband then called the hotel directly only to be told the shuttle wasn't running until 12 o'clock. (Another 90 mins) told not to worry as they would call a cab as we had return shuttle tickets. Waited 30 mins and called again to be told the cab would be 5 mins. 10 mins later no cab so called again (long hold) the hotel called the cab company on the other line, cut our phone off. Called again and they claimed the cab company hadn't processed the earlier request! Cab arrived 10 mins later for the 10 min ride to the hotel. It took us over an hour to get to the hotel. The cab driver wanted paying for the fare which was resolved by the hotel. Hotel staff offered no apology and was extremely rude, the car had not been moved to the reception area for collection. We had to find the car ourselves and were horrified to see where it was parked. (Practically in a skip) fortunately unlike other reviews it had not been damaged. In summary this hotel has no interest in its customers or customer service. DO NOT USE.
second time we have stayed here and left our car while we have been on holiday. Beds comfortable, rooms clean, food ok, staff lovely. Will definitely be going back as it's a great hotel to stay when you are flying from Gatwick
Stayed here with a coach trip before going to Royal Ascot. The rooms are clean and comfortable, especially the beds. As for the rest of the hotel, its likr something the 70's left behind. The food is atrocious! For evening meal we were presented with soup, which unless you put a packet of salt in was totally tasteless. Then chicken and Gammon, which for some reason had be cut up into bite size portions? I presume they were making a little bit look alot. Frozen potatoed and veg and gravy. For the veggies some pasta with peppers in a oily tomato sauce and a bit of salad. I didn't stay to witness desert. The bar is basic but overpriced. There is a Sainsbury's 5 minutes down the road. I'd suggest grabbing a sandwich and drink there. Breakfast was like a scene from faulty towers. Everything kept running out and instead of fully replacing it they'd half do the job. Bread for example for toast. A coach of 55 people and the bread runs out, its replaced with about 8 slices. A 4 slice toaster for 55 people, you can imagine the queue. Especially when the toaster is about 30 years old and the pop up function or button doesn't work and you have to force the lever up and out pops half toasted bread! I doubt the toaster passed it's PAT test? I'd never return to this hotel!
We stayed for one night on the way back from holiday. as we had a late flight in. When we arrived we left our car key at reception, taxi was booked to pick us up and take us to the airport which was very quick and easy and only £5.80. with roadrunner taxi`s. After our holiday we returned to the hotel picked up our room key and went to bed the room was clean the twin beds were comfortable. soon fell fast a sleep in the morning we found we had a lovely new bathroom with a good shower. We paid for breakfast which was good value at £7.95 per person. A nice start to the day. Our room overlooked the car park which looked well organised with all the cars in rows. We wound stay here again if we had a flight out of Gatwick.
I booked two of my guests into this hotel. One group of 3 and one group of 2. The first group were given keys to both rooms ( each could sleep 4). They were confused but accepted the error and simply didn't occupy the second room. When my second group of guests arrived at 1am they were turned out on the street. I had to get up in the early hours of the morning to talk to the front of house who could barely speak English. None of us could understand him and he had already slammed the phone down on me with multiple witnesses. The staff and manager genuinely don't appear to care how they treat their guests. I wouldn't feel safe to book there again. I asked for a refund today given I finally got to bed at 3.30 am. I was fobbed off initially with we'll call you as other guests were checking in. Once the manager was alone with me he accused me of being racist stating that I should not look at a member of staffs colour. I explained once again that my guests and I could not understand the front of house and reminded him that we were all either mix race or from ethnic minorities. The management is just absolutely appalling
My daughter in law and I stayed here June 11-15, 2018. This hotel is not nearly up to Bestwestern standards. Hotel is in need of a lot of updating within the common areas. It's dirty, very worn and the eating area is in a dingy basement like area. The lady serving in the eating area seemed very overworked and rude. Actually more lazy than overworked. We had waited quite a while to get our meal so when I asked when our food would be coming she said” I don't know, I'm not the cook” The bar tender ended up taking care of us and was very kind to us. The front staff seemed much more interested in the guests who were leaving their cars there and getting shuttled to the airport. The parking lot had cars parked 3 deep! The night manager wanted us to park in a spot that wasn't a spot and for us to leave him the rental car keys. He wanted to charge 6.50 pounds to take the shuttle each way but the Bestwestern reservations said 5 pounds return. The only good part about this hotel was that the room was newly decorated and spotless as all Bestwestern hotels we'd been in on the trip and another big one in Europe in 2014. Someone in charge should make an unannounced trip and not share who they are. I do not recommend. We stayed in 14 different places from May 17- June 15 5 of which were BW. And not one hotel was this bad or gave such poor customer care.
We have used this hotel several times before our holiday from gatwick. we like as here as hotel has on-side parking and restaurant no problems or complaints. It's comfortable, quiet and very convenient only 15 minutes from the both terminal. We had breakfast after staying over night as we had a late return flight. Staff is polite and helpful.
We booked this hotel as a parking/overnight deal before our 2 week holiday flying out from Gatwick. I agree with the majority of the reviews that the hotel is dated and could be modernised but on a whole it was fine for an overnight stay. Bar/Restaurant was not open so we made our way into Redhill for a meal and some drinks. We decided to get an early night due to having to be up at 4am for our flight. At 1am a total stranger walked into our room having been given a key to the room! We didn't get much sleep after that! Taxi to airport was booked by the staff and was a reasonable price. Got a taxi back to hotel rather than waiting for their service. Car was in one piece when we arrived home but had been moved. Was concerned they did not ask for ID when collecting car keys.
After a lot of research I booked this hotel, one double room and parking for 8 nights. Booking process was very easy, unknown to me at the time that the information that is provided at time of booking is incorrect. Upon arrival staff were very rude, demanded my car key straight away even though I needed to use the car again later that evening. I was told to remove everything from the car and leave in my room over night. The parking in certain sections is bumper to bumper 5 cars in a row. There were others booking in at the same time who had the same issues as me, wondering if our cars were going to be damaged when they were moved around to other parts of the hotel. The room was clean, but old fashioned and the bathroom needed modernising and smelt of drains. I went to the bar to gets some drinks and was ignored by staff for 4 minutes even though it was not busy. After placing my order I was taken like a naught child to the front desk to pay with no explaination until we got there that the card reader in the bar was broken. In the morning taxi arrived promptly after being ordered by staff members. Upon return I was given my car keys but didnt have to prove who I was or that the car was mine. I just gave the registration number, they didnt ask me to confirm name of booking or anything. I located my car which was parked half in a bush, slight scratching to the rear. When checking in they make you sign a non-disclaimer stating that they are no liable for any damage to any of the vehicles. Would not use again. Although the parking turned out better than I thought, the staff members attitude was very poor.
Stayed here many years ago on a number of occasions, stopped doing so because the last time it took them an hour to pick us up when we arrived back into the airport. We thought as it is now a Best Western Hotel the service would be better, how wrong were we. No problem going to the airport, as the hotel mini buses were fully booked they arranged a taxi, the taxi driver gave us his card for Evo Taxis & advised to call on arrival & they would pick us up from outside the Premier Inn within 5 minutes, 45 minutes & 3 phone calls later we were still waiting. Suffice to say we will never use this hotel again.
We stopped here for the National Holiday, Chelsea Flower Show trip. The rooms were clean, tidy and comfortable. My room was very hot with it been up on the top floor, if you opened the windows the road noise was terrible. Been tired it didn't make much difference and I slept well. The evening meal on Friday was terrible, we were told it was at 7pm, only to go down and find it wasn't ready. Breakfast wasn't much better on the Saturday morning. Our driver did speak to the Manager and on the second night it had improved. Meal was very basic, but, what do you expect on a National Holiday trip. If you are stopping for overnight before you holiday, it's a great place to stop. Close to the airport, and easy to get there in the morning. If you want to use it for a holiday, pick somewhere else.
We stayed here overnight on our way to the airport and used their parking scheme. The room was clean and functional. Although initially concerned about our car (as they are packed in like sardines) they offer a professional and effective service with a good system. We retrieved our car with no problems and would use them again. We didn't eat here, so unable to comment on the food.
Me & my wife staying this hotel for last four years and we are very pleased with staff and service. Hotel is close to town centre and 10 to 15 minutes from the Gatwick airport. Staff were helpful and friendly the restaurant and bar were good. The cost of the airport shuttle is very good. after our holiday we called hotel for shuttle to takes us back he collected us with in 15 mins. the breakfast was very good ideal place to stay for the airport.
The room was basic but comfortable which was fine as just staying for one night before early flight but disappointed with the fact you cannot eat there during the day. Transfer to airport, organised by hotel, was late meaning we had to rush to get bags in and transfer back also took a long time, initially due to them not answering the phone and then waited around as one vehicle goes to and fro. Wouldn't stay there again. Used the on site parking and dirty marks on the back seat of the car, that were not there before, and a broken box in the boot. Not sure why anyone needed access to either. Not a well organised parking facility.
Hotel was nice. Staff freindly rooms clean.food was ok. But please don't use this hotel for parking. I wish I would have taken photos of the state of my new car on return but I was so tiered. My new 4 x4 was covered in bird mess leaves sap insects. I have since paid a lot of money for valeting the outside of the vehicle. But the paint work on the roof is ruined. Still trying to find someone to sort the problem. Best Western I will bill you for all the cleaning and time I have had to do to sort my new vehicle out. How could you have let this happen. I would really appreciate you comments on this.
Stayed here one night before a 2 week holiday. Restaurant/bar, although small did provide great food and our waitress was very attentive. Room we had was a good size with comfy bed. The desk service was slow but I was there early hours to depart for the airport so I don't mind a short wait. Did not use the airport transfer provided by the hotel as I prefer a taxi, and only cost £6. Also bonus is the 2 min walk to the Sainsburys petrol station if you want a drink or snacks.
have stayed many times have always had good service and this time we stayed here with friends and as usual had a nice time. hotel is very close to Gatwick airport and shuttle bus is on time. Reception is very welcoming and helpful. if you are looking for Indian food is only on walking distance from the hotel.
Firstly when we walked in to check in the customer service was horrendous, we barely got a word out of them. Secondly we noticed curtains with no window behind them they were just hiding the tattered, filthy walls behind them. Thirdly the staff putting the awfull not even 1star buffet, that looked like a child's party buffet, were not prepared at all as they were all running round like headless chickens. The pictures online are extremely misleading. The rooms were functional but this ‘hotel' should not be a 3 star!!
We booked a three day Chelsea flower show package through National Holidays and we were booked into this hotel as our mystery hotel. I have given two stars because the rooms were very comfortable and clean, unfortunately this is all that was good about this hotel. Our evening meals and breakfasts were very badly managed over the two days that we were there. The hotel is simply not equipped to deal with package holiday customers. There are only a handful of staff. Most of the staff were rude, they barely spoke to any of us, they did not smile at us, there was no politeness, they just expected us to know what was happening and when. During our first evening meal and our first breakfast the cutlery run out and we were all forced to wait around until new cutlery was brought out which was quite a while. It is the only hotel I have ever stayed in that I have had to eat my cooked breakfast with one knife and no fork! There was only one member of staff serving the drinks on the first evening and he kept coughing into his hands whilst handling the drinks. There was a family travelling with a child that were pulled up about not paying for their breakfast in front of other customers in the restaurant as they had mistakenly had some of the buffet breakfast that was put on for our coach party and they were staying as holiday parking customers so we're not entitled to the buffet breakfast. They explained that they had paid for breakfast but the member of staff just said this is not the same and walked off. This obviously wasn't a very pleasant experience for the family. I heard many other complaining customers about the service and the staff attitudes. The view from my hotel window showed all the airport parking customers cars and I don't think I would trust this hotel with my car as they were all jammed in like sardines bumper-to-bumper. All in all we had a good weekend at the flower show but I definitely would not have picked this hotel myself.
Air con did work despite a call to reception and instructions. Bathroom had only one small towel. Bar/restaurant appalling service, clearly the waiter/barman did not understand the difference between lager and cider, we asked for cider he gave as lager. We waited and waited for our meal, couples that had ordered after were getting their food before us. It wasn't until we asked where our food that it appeared. The tables outside face the back of vans parked backing onto the pavement, the tables had dirty glasses an empty wine bottle and a towel left on them. We booked and paid for a return bus to South terminal.There was no service on the return. The yellow phone and hotel phone went unanswered after several attempts we gave up and had to go back up to the taxi desk, we had to wait for a taxi. On return to the hotel we were told their phone wasn't working, an excuse we find hard to believe. There was no real apology, the manager refused to face us and asked his recepionist to ask us for an invoice from the taxi company otherwise he was not willing to refund the fare we had incurred due to his failure to collect us from the terminal, the service we had aleady paid for. The car was so tightly parked that my husband had get in the passenger side.
we travel from Cardiff twice a year and use this hotel before and after our holiday and can confirm that we has no issue as staff is very helpful and no damage to our car in last 10 years. Hotel has all the basic needs good night sleep and taking care for our car.
Just a 10 to 15 minutes' drive from Gatwick air-port both terminal., couldn't have been better if restaurant opens for Lunch. checked in was quick and room was comfortable, clean room. Manager Mr Kumar was very helpful as usual. Hotel has a shuttle bus from both terminal on a very good price of £3. 00 per person.
Directions not good. Further done road than expected (past Sainsbury's petrol station). Now to the hotel, the receptionist was a little unfriendly on arrival. The room was large with tea and coffee making facilities. The bathroom was clean and the shower good. The bed was a little hard for us. We had a drink in the bar which was ok but with a lack of atmosphere. The transfer was by mini bus and was very good, the driver was very helpful. All in all ok but not what I would expect from Best Western.
Car park is a nightmare really rammed no room to manoeuvre. Receptionist unfriendly bordering on quite rude. Room ok. Bed comfortable and room clean, The bar has nice decor but lacks atmosphere. Only 10mins from airport, hotel runs a shuttle bus £3 each way per person, not the best airport hotel I've stayed in.
This is the first time I have stayed here. It's brilliant! Fabulous price as stayed here as a layover to Oslo. fast and reliable transfers. Used the restaurant staff was very helpful & reasonable priced. Will stay here again when travel to Gatwick.
We stayed here before our holiday and park for 10 days but when we got there and parking was very full. However, staff on duty did help us to park our car back to the hotel. staff were very helpful and attentive. As we are using this hotel for last four years and no problem with our car. Lovely friendly staff
If you are going to use this hotel for parking your car whilst away and you care about your car/vehicle DO NOT LEAVE IT HERE. Despite having dash evidence to show where my car was damaged they still deny responsibility. Room was clean, food not memorable TV did not work but they did move us Now I'm left with a bill for car repairs because of staff denying they damaged my car. However this is not the end of the story l have dash cam evidence and my insurers will see them in court
We came back from our holiday to find that the gearbox in our car was damaged - it had been completely disconnected. The car had been moved by a member of their staff. We had to call a breakdown service who advised it was caused by force. I would strongly advise not leaving your car here and taking the same risk! The hotel reception staff were poor at dealing with the matter and have not offered an apology or compensation. Disgusting service.
The hotel was fine for a cheap one night stay before flying from Gatwick. Unfortunately when we picked our car up, it had a broken gear box which will cost approximately £1000 to fix. As the car is only five years old and was fine when we dropped it off, two garages have said it must have been broken by somebody driving it while we were away. We would not recommend this hotel for parking and will be checking the mileage before we leave it anywhere again...
The hotel front did not encourage us to feel we'd made a good choice. It looks tired and unloved and in need of renovation. The reception area is also lacking, it's a shabby place and very old fashion. The room however was very acceptable and quiet. The shuttle bus service was good albeit with such a distance from the airport meant some long waits. Our car had been driven through a lot of mud!
First impressions not good, Hotel looks unloved and rundown from the outside, receptionist yawning throughout check in and complaining of long shifts ( was apologetic for his lethargy) , once in rooms things are much better with these seeming to have been refurbished recently. We couldn't eat in the restaurant or have a drink in the bar as planned due to the main restaurant being closed, not sure why but the parquet flooring was in a heap in the centre of the room, the alternative was a small room separated by bifold doors, this unfortunately didn't stop the strong chemical smell In the room, Didn't indulge too long in breakfast either due to this being in the small temporary room and the smell still being quite overwhelming. On the other hand car parking was good and receptionists more than professional here, other aspect that caused slight panic to one in our party ( he isn't very relaxed at the best of times) was the minibus to the airport being slightly over 20 minutes late and the travel does take more than the 10-15 minuets advertised on their website. Personally we won't stay here again or recommend it to friends and family, the old adage applies. You get what you pay for!!
Stayed for one night before leaving for Dubai. Car booked in for 16 days. No fuss. Car parked for us . Got shuttle next morning right on time .When we returned rang hotel, shuttle came within 15 minutes.Car ready to drive away . Room clean and functional. Amazing value and service. Definitely use again .
We have used this hotel 3 times now ideal for Gatwick airport. We stayed one night before our flight leaving our car for the duration of the holiday. Nice welcome at reception and quickly booked in, room was clean and bathroom had adequate towels. Booked mini bus to airport and transfers both ways were good. We paid £74 for one night and 14 nights parking which I thought was good value. Car was ready on our return no problems. Ideal budget hotel.
Stayed for one night before our flight from Gatwick and left my car for a week, it did its job. The room was clean and tidy, staff were nice enough. Car was fine when I picked it up I would use this place again
i have to give this hotel average although the set up is good and the price is a bargain. However or should i say HOWEVER.....Going down to the bar on arrival with my Polska Princess and after a couple pf pre holiday beers we decided to eat from the menu. I just knew there was going to be trouble when the thrice fried cold chips arrived on my plate. Inedible and should never have been served into a dustbin let alone a plate. Then my partners Salmon arrived and from the first mouthful it was quite obvious in look, texture and taste IT WAS NOT SALMON. This was a piece of Cod. Even the skin gave that away. We gave our observations to the waiter who took it back to the kitchen. He came back out and quite categorically said it was Salmon. I asked him to wrap it up so i could take it away with me and he refused. Most odd as i had paid for it. He said it was against company policy??A refund was not forthcoming even after he threw it awa and i left absolutely disgusted at his attitude. My advise is eat elsewhere the restaurant is a cafe of low standard. Does anyone know of a policy that won't let you have the food you paid for.... Come on guys this has to be the craziest ever. TUI should be looking into thisimmediately.
My wife and I stayed here for one night prior to flying to Budapest. Deal included overnight accommodation and parking for eight nights. For the price paid the room was clean, everything worked and the bar served a decent cider for me and wine for my wife. Pick up and drop off at the airport was reasonably priced and quick. The Hotel was ideal for us and we would use again.
We stayed for one night here whilst visiting friends. The hotel itself was nice, clean and had friendly staff. We had two rooms next door to each other, each was very clean and comfortable. However, in one room the hot tap for the shower would work one minute and not the next, in the other the tv had no signal, and we also were frustrated with one room having limited plug sockets. As we only slept here we weren't too bothered by any of this. We would still stay here again despite the issues.
We stayed for one night in March and used the parking facility for 12 nights. We were charged £78 for the parking, which was a bit of a surprise as the site advertises "free parking". We had a meal in the restaurant which was acceptable. The transfer to the airport was efficient, but our flight back arrived early so had to wait for over twenty minutes for the driver to return to pick us up. He was very chatty and friendly.
I joined some friends who were staying in he hotel, before flying out of Gatwick, for a meal in the restaurant. The staff in the bar and restaurant were all friendly. The food was excellent and arrived in a timely manner. Would definitely recommend the restaurant. My compliments to the Chef.
I was rather worried about this hotel after reading lots of negative reviews, but I like to give credit when due. We arrived about 8pm and were quickly checked in by helpful staff. The car parking procedure was explained and a taxi was booked for our 4.am departure. The room was fine, very clean with comfy beds and tea and coffee facilities provided. We headed to the bar where we were served promptly. We didn't eat but several people were and the food looked nice. We arrived in reception at 4am for our taxi along with several others. Two taxis arrived but two didn't. The guy on reception phoned the company and eventually ours turned up at 4.20. Not sure if hotel or taxi firm at fault. On return to Gatwick a week later, I phoned for the shuttle bus and it was with us within 15 minutes, driven by a courteous man. Our car was ready and waiting at the front of the hotel. Apart from the taxi mixup I was very happy with the service we received and will use the hotel again when flying from Gatwick. Excellent price for overnight stay and week parking,
Booked via TUI app to stay night before departure and leave the car. Hotel was fine, we were massively delayed on route, so didn't check in until 4am. Check in was fine, room was clean and warm enough. Bathroom was very clean. Check out was easy, shuttle to airport was on time. Pick up was a bit slow, we waited 30 minutes. All in all it was absolutely fine.
Used this hotel as was given a good deal £84 for bed and breakfast and 6 days car parking so excellent value. However chose as thought was Best Western standard but was very budget hotel. Breakfast was fine. Transfers to and from the airport all ran on time and to plan.Bus driver however was very moody and non- sylobic (don't think he was having a good day). Overall fantastic value for money- wound I stay again probably not as would prefer to pay more and feel like I was going on holiday rather than just somewhere to sleep.
not the best hotel i have stayed in. More for the stay before going on holiday and leaving your car. parking can be difficult as cars are are parked any ware. booked double beds and given single beds. not good for me as i ma over 6.2 so i don't fit into a single bed easily
Within 10 minutes of Gatwick, clean and comfortable and a reasonable price for overnight accommodation with parking included. The shuttle service to the airport was prompt and well organised although the minibus looked a little worse for wear. The one niggle was that a meal in the restaurant was moderately expensive for everyday food, and there is little obvious alternative nearby, and on a second visit we would consider eating before we arrived there.
I was a bit concerned when I drove into the car park at the amount of cars which were there already.After driving round the entire place, I found the one space available.Bed was comfortable, room temperature ok.Appreciated not having to pay extra for parking & wifi.
The Best Western offers comfortable accommodation and parking close to Gatwick Airport. The rooms are spacious, warm and clean, the beds are comfortable and the hotel has a quick efficient reception and a pleasant bar. We did not eat on site can make no comment about the food. We would not hesitate to stay there again when travelling out from Gatwick.
Hotel very dated. A lot of noise all night long.... didn't get any sleep. Someone showering in room next door and sounded like they were actually in our room! Hotel was a bit smelly. Wouldn't recommend.
Stayed here last night. Clean and tidy room. Basic but all you need if you just need somewhere to stay for a night. Room felt very cold when we first went in but was able to adjust the temperature. The bar area was very quiet went in but we were able to get a drink before we went out. In the morning, somebody knocked on our door at 8:30- assumed it was housekeeping as there were towels left outside. This is a bit early to have a maid knocking so was unappreciated. When we left as well, there was nobody at the desk so had to just leave the key card. Seemed odd. Apart from that we had a comfortable stay and would use again
Never again once bitten twice your own fault . Manager lies . Head office couldn't do anything about it as it's a franchise . Police were helpful but I appreciate they have bigger things to deal with than petty car crime but it's the principal . If you stay here ask if your car is under 24 hour surveillance before leaving it and get it in writing . Will never stay here again . Shame good bye best western never use you again .
we have stayed at most of the local airport hotels over the years of travelling, but this was the worst we have stayed at. Firstly the signage for the reception is poor and had to call the hotel to find its location. The reception greeting was 'non existent' by the person behind the reception desk, they appeared to have an attitude problem. Our bedroom had no curtains only a blind that didn't fit properly leaving gaps for daylight to enter the room. We did eat in the restaurant, limited menu so ordered scampi and chips - can't really go wrong with that and it was ok. My glass was filthy covered in finger marks and had to get it changed - does anyone check the tables? We went down to check out in the morning and take the shuttle bus (small mini bus) to the airport to be told we should have pre-booked the bus and could not use it as it was full. When I said we were never told about pre-booking the person behind the desk just shrugged their shoulders and said we would have to get a taxi and then handed us a leaflet explaining the transfer service - all a bit late then! Based on our experience trying to get to the airport we decided to get a taxi back to the hotel to collect our car. The car was dirty but fortunately no scratches. I can only assume the Best Western Brand are now run on a franchise basis and certainly do not maintain the standard they once did.
The hotel was basic but to be expected at the price. The room and corridor we stayed in had just been painted, so wasn't too bad, albeit had a strong smell of paint. However, the airport parking that we had booked with them was very dodgy. I was informed that I had to leave my car keys in case they needed to relocate my car to their ‘larger car park at the rear of the hotel'. I wasn't particularly happy about this but reluctantly agreed. When I returned my car was literally covered in mud, consistent with being parked in a field, including in the drivers area inside the car. Plus it had gained a suspicious 1/4 mile on the clock. When I questioned this at reception I received a very blunt response from the duty manager who said that I had left my car with them at my own risk and that they took no responsibility or liability for any damage to my car, whether caused by them or not. Luckily they didn't crash my car or cause any serious damage and my car could be sorted with a wash inside and out. I'll never use them again and post this to warn others.
I really wished I had seen the reviews before I had gone. Shocking is an understatement. 1. Rooms really dated 2. Food cheap and not very cheerful ( cold but burnt at the same time - This must be some sort of special skill) 3. Unhelpful & rude staff (over heard one boy complaining about his hours he has worked and that he's going to f**king walk out in a minute, if anyone else talks to him" 4. Car parking was a great price but not when you find scratches on it afterwards 5. Airport transport is a laugh, I think the "bus" just comes when the driver feels like it Such a let down considering the other Best Western I've used in the past Would I stay here again ? A big and simple NO is the answer Would I recommend to others ? That again is a Massive NO
We booked the above hotel, for a park and one night stay for our return. We booked though our travel agent. We read reviews which were mixed. On our visit we followed directions and found it easily. We quickly filled in the paper work and we're in formed the bus would arrive shortly to transfer us to Gatwick . The bus was as many described quiet old. However the driver was very helpful loading our cases on and off. Giving us clear information regarding our return and actually dropped us closer than he should. On our return we were quickly picked up , by a different driver. He two was helpful moving bags. The check in for our room was easy. Though the hotel was busy two coach loads of kids. Our room was very clean and well presented. We had a lovely nights sleep. In the morning we paid for breakfast all you could eat for £7.95 . The breakfast was lovely.
I guess when you are only staying a few hours before catching a flight from Gatwick its ok. The rooms were good. The dining room was a very dark purple with black furniture. The edges of the floor could have done with a good vacuum food particles lodged in them. The menu was good. Nothing to get excited about.
Bedrooms are ok, could do with work doing to them. Corridor are so cold. Nice bar area. Decide to eat in the restaurant, big mistake. We ordered scampi for my wife and I ordered Burger. After and hour and half despite food coming to people who ordered after us coming out, no sign of ours. Had a chat to waitress. After half an hour still no food. So my wife wrote out order on a serviette and marched into the kitchen with it. They can up with some story about they had never got the order. So after another 20 mins waiting or food arrived our food. The Scampi was warm at its best but you could see where it had been kept warm on a griddle as it was burnt where it had been sitting. My burger was worse. I picked it up to take a bit and all blood and fat came dripping out of the roll. It was now my turn to march into the kitchen, the chef had no explanation and looked totally lost. The waiter/bar asked if I would like a replacement, I was so hungry by now I told him I would have Gammon, which came out in minutes, I suspect it was someone elses order waiting to go out. Burnt one one side, not cooked the other. I give in. We refused to pay which was ok by the barman, he was sure having a bad night. Stay else where, not a good start to a holiday.
We stayed here the night before we flew to Morocco and had 8 days parking too. The book in was made easy, the rooms were basic but very comfortable. We had pizza and chips in the restaurant and it was delicious. We paid a very good price for this and it was well worth what we paid. The shuttle bus both to and from the hotel and airport was stress free and on time. We would definitely stay here again in the future if the price was competitive as it was this time.
Like someone else has said - £64 for overnight accommodation and car parking for a week at Gatwick is very reasonable. Early morning flight so no breakfast ordered, but the evening meal was really disappointing and quite expensive for me and my son.
We have just returned from a one night stay at the Skylane hotel, which we ordered breakfast with. Stayed on the night before we took a flight, leaving our car there for a few days. Should not have ordered breakfast though. Supposedly it starts at 7.00, but nothing was ready. There was only one member of staff, no-one to cook breakfast. So a full English turned into a continental, not what we paid for. Whilst we were there, no-one got a cooked breakfast.
We paid £60 for a weeks parking and a one night stay before going on holiday. Room was clean and tidy but you could hear the people in next room talking and using the toilet.Everyone also seemed to want to slam there doors so very little sleep had. When we arrived tried to book the minibus shuttle for next morning but was told fully booked, they did order a taxi which only cost £6 When we arrived back we called them for the shuttle bus back to collect car, we were lucky to get on as it only carries 8 people. We left several people on the bus stop and they were told would be 40 mins before they were picked up as next trip was to other terminal. Not what you want in sub zero temperatures. When we arrived back at hotel , collected key and was told where car was parked. Went to car but couldn't move it as was blocked in by another car. Eventually the key was found for the other car and an employee came out to move it. He had nothing with him to clear windows and we gave him our ice scraper, then after several attempts of moving an inch then jumping out of car to check the space he eventually asked my husband to move the car, My husband refused as was not his car to drive. Eventually after about 30 mins he moved car enough for us to get out, As he was the only member of staff during this time a queue of people had gathered at reception some of who were also blocked in. Would not stay again, the last thing you want late at night after a long flight is this hassle.
Wish I'd read the reveiws before booking to park nd ride here. The whole point of booking here was to make sure we had a good sleep and able to relax before flying from Gatwick and sadly this was not the case. The staff gave u the wrong room number so we were attempting to gain access to another guests room. This was so embressing and they didn't even apologise for the mistake. There was mould in the bathroom and a musky smell throughout. Food was of poor quality and waited a long time to be served drinks let alone food. Staff unhelpful and rude and sexist. Told me not to unload the boot of the shuttle bus when attempting to take mine and my husband's luggage from the boot and looked at my husband and said he should do it .I replied ...my husband has recently had a back operation so if you don't mind I'm capable of retrieving my own luggage. Also had an awful nights sleep. The fire alarms went off multiple times during our stay and also heared people shouting and running up and down the corridor when I complain ed about this the following morning It was completely ignored and when parking our car we couldn't even get back in there it was parked so tightly up against the other cars and had scratches on the car ! I will not be returning or reccomending. No communication between staff. Appalling service .
The hotel room was excellent and bathroom very clean but the bar and restaurant management need to seriously employ more staff last night was shocking people were waiting for 1to 2hours for the meal to turn up when it did burgers were raw or burnt my desert was burnt only had 1 cook 1waiter and 1 barman to cater for forty five diner's and 15 drinkers would not stay here again which is a shame as everything else was great
Perfectly adequate room for stopover when flying to or from Gatwick. Good value breakfast - convenient. Open all night so ideal when arriving at normal out of hours time. We arrived at 4.25 am! Due to breakdown. Coffee and tea making facilities and good shower.
Stayed overnight before flight and left car,room was clean and comfortable,did not eat there but had a few drinks,,car was waiting out front on our return,very reasonably priced,no complaints,does what is says on the tin,would use again
Dated hotel but very clean. Woman in hotel bar told us Tripadvisor food reviews were terrible but we had pizza and chips to be on the safe side and it was fine. Staff are very nice, and the manager gave a customer a free drink on learning it was his birthday. We got a really cheap deal on Park, Stay and Fly on Holiday extras. Would probably stay again.
Worst customer service ever..be careful if booking this hotel. Waited ages for staff in the bar and restaurant.rang hotel to say we had a delay in our flight on returning.when we did finally get to the airport refused to pick us up and was aggressive and rude .had to pay a taxi again.when we got to the hotel the driver sitting out the back drinking and eating. Refused to let us check the car for damage unless we signed first and refused to give us car keys. Went to use the toilet and found the chef on a computer watching porn and photographing it using his own phone. Good job we had no children with us . Beware if you book this hotel it's at your own risk.
very well organized an efficient , the staff very helpful quickly booked in , parking was no problem , room very clean , as we were leaving early for a flight the staff kindly booked us a taxi to the terminal which was much cheaper than us booking a taxi direct , the breakfast was buffet style & very good, on return called the phone no. given and within 10 mins the hotel mini bus was picking us up the driver friendly & helpful plenty of easy to follow instructions given , on return to the hotel our car was ready to go . i would definitely use again great price & service . some reviewers are saying the rooms were cold this was the case on arrival but the air conditioning can easily be set to heat and warms the room up very quickly .
Have stayed here on several occasions as a pre and post holiday stop over with parking. Very reasonably priced and very near to Gatwick airport. Very helpful and courageous staff good sized clean comfortable rooms. Reasonably priced restaurant on site and plenty of other places nearby and Horley town less than 10 minuets away. Efficient shuttle service to airport with very helpful and courteous driver. On landing back very kindly allowed as to have our room a little bit earlier much appreciated after long flight and jet lag, would recommend as very reasonably priced hotel stay with parking.
Arrived and check in very fast and efficient. Room freezing but receptionist gave me a spare room “key” to keep heating the room while I was having dinner. Very helpful. I had pre - Booked a one course dinner. I would not recommend this, There are no advantages. Just turn up on the day and choose from the menu. I waited over 40 minutes for my meal, “Lamb” Rogan Gosht, which was fine, for the type of hotel it was
What a awful stay!! Wouldn't ever stay at a Best Western again! I wish I had paid the extra and stayed at a travelodge or Premier Inn. The service was terrible. We get in the bar and waited 15 mins for service to then go to reception, to be told someone should be there and advised nobody was. Someone came through and served us. We ordered food at about 5:40pm, which we was advised its 20 mins before the restaurant opened and said that is fine. An hour later, still no food because they forgot our order, another 30 minutes had past and still no food. We eventually got the food to be told our slip had been lost apparently, even though we complained 30 minutes previously. I complained and demanded to have the food for free considering we waited for over an hour and a half and numerous people were eating who had order well after us, to be told we couldn't. On to the room, it was nice but the bed was so uncomfortable. All in all, a bad experience with bad service and would advise anyone to steer clear!! Any manager who lets his staff wear casual footwear (white trainers) with formal work attire should not be in management!! He shoukd nake his staff have training in how to speak to clients as the staff were extremely rude!! I would never use this chain again!! Steer clear of this hotel!!
Didn't expect luxury at the price we paid, however were happy with our room, clean and comfortable. Dining room was enjoyable food at a reasonable price. Transfer to and from the airport was efficient. Best of all our car was waiting at the front of the hotel when we got back.
Not an ambassador establishment for the brand. Dated, appalling breakfast facilities and produce. Handy for access to Gatwich, slow check-in checkout process, would require serious encouragement to return to this hotel. Dissatisfied and disappointed
Used this hotel for a pre holiday stay and use of parking. Overall a good experience. Slight problem upon arrival it's heating system wasn't working but we were moved to an another room fairly quickly.
Could be better but Clean bedding, warm room and hot water. Bargain price for a twin room for one night and to leave the car for a week £64.00. Restaurant is not the best but ok for a late night meal! Wine prices are ridiculous! Towels are very small.
Ok although my review only gives two stars it wasn't a total car crash, have to say the rooms were clean and tidy, except the water which came out of the taps orange??? But it was really the restaurant we had issues with, it took forever to get a drink at the bar? The waiter was out back somewhere and I even though there is a bell to ring, nobody came even after six rings?? the breakfast buffet was kind of cheap and cheerful the problem was not one but two hairs, one in my mushrooms then after spitting it out and moving the mushrooms around there was a second one to. The waiter asked me if I wanted to get another plate but I could not in all honesty risk it, and ended up paying £7.95 for a piece of toast! Now upon mentioning this on check out I was brushed off by the receptionist who simply said ‘I'll mention it to the manager'? You can clearly see that changes are being made but to slow!! The public washrooms were out of order (men's urinals) pictures in the hallways were covered in mound? (See picture of picture) Come on Best Western you can do better, sad thing is we were hoping to stay in June before our holiday but not sure now!!
Stayed one night before a training course and was disappointed with the restaurant. Lack of choice on the menu, suppose they have no need to attract people in because they're an airport hotel so people don't return. Slow service, had to find my own menu, food took ages, ordered a creamy chicken and leek pie which came with onion gravy for some strange reason. Asked for my bill and eventually gave up and went to the bar to pay. Thought I was being ignored because of being a lone female but I noticed that other tables had the same poor service. Breakfast was self service and the lady working there was lovely, so were the reception staff. Such a contrast to the evening. All in all, I'm glad I was only there one night.
I was quite wary on way here as the reviews were terrible on trip advisor and I wouldn't have booked if I had read them before hand. But! It is nothing like those reviews. The room is simple but very nice. All the facilities worked and it's a great price. I think it has been refurbished recently because I couldn't fault the place. Slightest grumbles about the shower not being brilliant but it was fine. And I couldn't connect my Mac to the tv which was mildly frustrating. Other than that, great hotel for the price and meets this range feel of best western. I didn't eat there but Sainsbury opposite.
arrived at the hotel parked the car and went to reception who told me the car would be moved round the back of the hotel went to see where and there were cars parked bumper to bumper and I mean bumper to bumper and door to door, booked in went to our room and everywhere you walked or anyone else walked there was creaking floors, didn't get any sleep due to room being very cold and people moving around had to get up for taxi at 4.00am we were waiting down in the lobby no one on reception ,taxi was booked for 4.30am did not arrive until 4.45 it cost us £6.00 and were told we would get discount if we took it both ways. when we returned we waited for nearly 1 hour for our return taxi but did not turn up so phoned the hotel and they said that the hotel bus was on its way it turned out our bus was a battered out old white dirty wreck. on returning to hotel went to collect the keys for our car and was told we had to pay an extra £6.00 which I originally refused to pay but just to get our car released I paid the amount and then he asked me to sign the release form for the car and after I had signed it he told me that I had signed a disclaimer. To anyone else who wants to book there please if possible check it out first I have never ever stayed in a hotel as run down as this one. and do not expect good service at all DISGRACEFUL
Just picked up car from our holiday flat battery from obviously misuse. Also day of checking in room freezing took ages to heat. Not very friendly and ended up with bites of some sort. Cambridge far better and cheaper.
We recently stayed at the Best Western Gatwick airport and left our car for the week. Although the hotel is extremely inexpensive and the transport to the airport, acceptable, the dinner we had cost £60 and this was for a very mediocre meal with two glasses of wine. However, the worst part of this hotel is the parking. My car was locked and keys handed over to reception. I was advised that the car was moved on two occasions and at no time were the car keys out of the hotel premises. Unfortunately my new Sat Nav device that had been locked in the glove compartment was stolen. The hotel has advised that I should have taken this device away with me and although I explained my trip was to Cuba where Sat Nav's are illegal and that was the reason it was locked in the glove compartment, the hotel showed absolutely no interest in the matter. I would not stay there again, nor could I recommend this hotel to others. There are many other hotels nearby that are also a very reasonable price and this is what I would suggest.
Efficient check in even though reception was busy. Flexible car key drop, park anywhere in car park, leave keys at reception when convenient. Shuttle service £5pp return couldn't have been better both to and from airport. Prompt service, on time going and on return came to airport within minutes of telephoning. We had the same driver both journeys, he was very pleasant and friendly gave the impression he liked his job and took pride in it. On return our car was very close to the hotel reception and picking up the keys was quick and easy. We only stayed here so as to leave our car whilst we were away, and this hotel provides this service to perfection. During our one night stay we found our room clean and tidy, reasonable sized with sufficient storage space. Flat screen tv, hospitality tray. Well appointed bathroom with bath. Large brown stain on ceiling probably from water leakage. Could hear both road traffic and planes inside room but not enough to disturb our sleep. Didn't eat at hotel. Has to be 5 out of 5 overall because of the superb car parking and transfers.
We stayed at the start and end of a week away, flying from Gatwick. The rooms were basic, but the cost with parking was quite good. The second night there was no heating in the room. The shuttle was run quite well and the driver was friendly. Also on the second night, we paid £7 50 each for breakfast, which was awful. The food was poor quality, bread, the cheapest, and coffee was instant and cheap. We asked for a fried egg which came after ten or more minutes and were undercooked. The waitress was quite sarcastic. A complete waste of money. We did not eat anything. Would not use this hotel again. We used the dining room both nights. Quite expensive for type of food. The barman was very friendly.
I was told there was no heating in the whole of the hotel. Next day I was given a heater. Towel rail still didn't work - was told none of them in the hotel were heated towel rails -just ordinary ones. My partner came to fetch me from the hotel - took one look, saw the electrical connection coming from the towel rail and switched it on. I think I'm more annoyed that the desk person can look you in the eye and lie to avoid having to do anything
We have been here for the last 7 years. Have stayed at least 10 times. The service is excellent. Very happy to keep coming again. You will not have any p[problems staying here. Good value for money. Very near airport. Good for holiday parking.
I have now stayed at this hotel 3 times. It does what it says it will do - giving you a nights sleep 5 minutes away from Gatwick. Transfers are by their coach or taxi - havent had a single problem yet. Parking is a lot cheaper than on airport and its a fast efficient return of your car when you get back. Well recommended friendly place.
I've been staying in this hotel every many times for last four years and as I find the staff very helpful and friendly as usual, abby at restaurant who is always friendly, professional and helpful, and tushir shuttle bus driver, who is always friendly, professional and aims to please. It makes a big difference when you are made to feel welcome which is why I choose this hotel before our holiday. Thank you guys.??
Good hotel, in a good location.Plenty of places to see in the area. Restaurant was fine with a good selection of food . I would recommend using this for any stay in this area, not just for Gatwick airport.
We needed a cheap, clean hotel for the night before our flight after a 5 hour drive, and two weeks parking for the car. We arrived late afternoon on 11th December and found it easy to park near the entrance of the hotel. Our check-in was efficient and the receptionist answered our questions about times of transfers to the airport and back. The Hotel has a minibus £3 pp one way. A Taxi is slightly more. It is a 10-15min journey. We left our car keys with reception after giving them details of our estimated time of return, car registration etc. Our room was clean, warm and comfortable, we watched TV from the bed for an hour or so and used the bathroom and shower - also clean with adequate space. We used the restaurant for evening meal. The dining room looked a bit "cafeteria style" but the staff were polite and efficient. The menu had a bit of something for everyone. The food was lacklustre but satisfied our hunger. If we had wanted a special meal, we would have taken a taxi to a restaurant in town. We had an early morning flight so set alarms on our phones although there was an alarm clock provided in the room and I expect the hotel had a call service. We did not have breakfast. On our return two weeks later, we waited longer than necessary at the airport for our pick-up because of incorrect instructions in our booking confirmation. It was late, dark, cold and wet and we had to phone the hotel twice about our shuttle bus. When we finally got back to the hotel about an hour later, we were relieved and pleased that our car was ready and had been moved near the entrance again. Our bill was very competitive at £74 for one night accomodation for a couple and fourteen days car parking. This hotel is great as a stopover or budget business overnighter. It is not a holiday destination. We would use it again. I would advise anyone getting the hotel shuttle from the airport to confirm the details carefully with the reception staff or better still, get a taxi - it will save you quite a walk dragging luggage around.
I stay at Gatwick Skylane hotel before my holiday. What a fantastic hotel great room, great staff and fantastic. The room was cosy and warm, lovely comfortable bed and staff were very polite and helpful. please make a note the hotel bus is not free they charge £3.00 for one way and £5 for return trip from gatwick. will definitely recommend it to finds and family, if flying form Gatwick and park on site.
Good value budget hotel . Clean , good sized rooms with easy to use heating/air con . comfortable bed - good sized tv mounted on wall . Buffet style breakfast . Will use again when visiting family in area .
The room was ok for the price. Clean with a good clean bathroom. We did book a table beforehand in the restraunt, but when we looked we change our mind. It looked more like a holiday campsite restaurant. Not very welcoming for a hotel. Breakfast was good. Not 100% but we did eat before our flight out of Gatwick. Only 10min from APH parking at Crawley.
This hotel is very convenient for Gatwick but is also good value and it is pleasant to stay in.We have stayed here before and would always use this hotel. We like the staff, hotel and the shuttle service from this hotel.
Really easy to find, helpful staff and brilliant food in restaurant. Car is left at actual hotel rather than in a field which is good (as opposed to many). Will definitely come back when I hook next year's travels. Would recommend to anyone especially if you fancy a decent burger for a decent price! X
All staff were really helpful and lovely it made our stay very enjoyable . The food was really good in the restaurant which made the start of our journey so much nicer. i have stayed in many hotels but this one made the whole process so much easier from the parking the car to the actual checkout.
I have had some bad experiences trying to book hotels with parking at Gatwick for a reasonable price. I have to say we struck gold this time! Given what we paid and that it included parking, I was perfectly happy. The rooms are basic but clean, which given we were only there for one night is fine by me. What made an average experience a good one, was that despite having some minor issues with the Key card, TV and a Vending machine in the lobby, they were all sorted really quickly by the very helpful General manager. I am annoyed that I cannot remember the gentelmans name, as he was really helpful and really friendly. As I had to call on his services 3 times during our one night stay, he actually recognised me when we came back to collect the car the following week, and came over to say hello! So to conclude, for what we paid, I will certainly book again.
I did stay at Best Western Skylane Hotel at Gatwick this month and I was very happy with the level of service I received. The room was perfectly clean and fresh, helpful staff at the desk and on the mini bus. I had dinner and breakfast there and the food was lovely. It does offer value for money. I strongly recommend this hotel to everyone.
Nice hotel - clean and comfortable. The bar/restaurant lacked character but the food was fine. However the reason that we won't be staying there again is that on return to Gatwick we had to wait for 55 minutes (3 phone calls) for collection by the hotel mini-bus to return to the hotel. On boarding the mini-bus we did notice that the driver had two bags of shopping on board; coincidence or explanation?
We found this hotel very convenient and acceptable for one nights stay and parking as we were working at creawly and my friend was working in slough. we had a nice sleep and comfortable stay with nice food in the restaurant. we found to be of reasonable price and will stay here in our future for our business at Gatwick.
Booked as a one night stay and 5 day car park it was one of the cheapest deals available. The reason became obvious as it was somewhat tired and the rooms cramped, the en-suite especially. It was impossible to use the loo straight on because the hand basin was so close. Breakfast was only open for a short time with limited choice.
It was our sixth stay at this hotel as an overnight stay before early flight. Each time it's been clean, staff helpful and the 3nd time in October we ate in restaurant and it was very good as we did try Indian meal. The rooms are not very modern but fulfill all our requirement as tea/coffee, TV and nice bath.
came from malta had a cancelled flight came up to gatwick airport and stayed in a nearby hotel hotel had a minibus to operate from from airport to hotel hotel have a nice restaurant and a bar and i Will definitely recommend a hotel for all my friends and family.
Happy with everything from start to finish. Location was ideal and cheap compared to other airport hotels. Food was good as well. I would recommend to others and would be happy to come back. Overall a VERY POSITIVE EXPERIENCE FOR ME AND MY FRIEND
Comfortable stay, with a great parking and service link to gatwick airport. Easy to find and theres no hesitation to reccomend this hotel to others. we fly tomorrow and collect our car in 4 days. The holiday is to Austria to ski.
Good for a stopover. One wing involves a couple of steps up at the door to the corridor, the other is perfectly flat. Rooms use the key to activate heat, which in the winter means several hours till the walls warm up and the room feels comfortable, especially the bathroom. It might work to use another card to allow the room to heat up while dining for example. I was happy with the rate of $86CAD & 49GBP for the night booked here, but I would check around as it is very competitive. There IS a shuttle. Pillar 9 south terminal Gatwick. Use the yellow phone and check the 5 digit number on the board on the wall behind. One driver, who has a marked limp, isa fountain of local & historical knowledge. English breakfast extra but worth it if it fits your schedule.
we have stayed at this hotel many times over the years. the service and staff on hand were very good and its in close proximity to Gatwick airport. with excellent transport connections both to and from the airport. we also found the bar and restaurant very good indeed. we would highly recommend this hotel to anyone looking to be close to the airport.
Me and my wife stayed with this hotel as this is very closed to Gatwick airport. we are visiting our very old friend from Horsham in west Sussex. i used to stay in LONDON but now now staying in Spain. we had no problem and very helpful staff,.
Where to start? This hotel is essentially a big puddle with a block of flats in the middle. The car park is so uneven and riddled with potholes that I got my new trainers soaked just getting to reception. Upon check in I was met with a young woman whose English was lacking, resulting in me having to write my name on paper for her to have to work out what I was saying. The bed was comfy and the water hot in my room however the heating wasn't very effective and I felt particularly cold during my stay. In the restaurant, which is attached to the hotel, you can't set up a tab and pay on check out. I had a waitress take my meal away from me twice whilst I was still eating! Her English was very poor also. I had to point to what I wanted on the menu. I wanted a different carb option to what was offered but gave up trying to negotiate this seemingly hard work request. On top of this they had the audacity to put a ten percent service charge on my bill, for the sake of £2 and having to try speak to this woman I let it slide, perhaps it's part of the tactics? The night porter was most unhelpful and it took 2 minutes to wake him from the office. Based on this I do not reccomend it for anything other than an airport car park. I've requested it's black listed from company bookings as it is not fit for business requirements.
Me and wife with our son went on holiday in November, we decided to book this hotel for our night stay and parking to fly next day from Gatwick. we were handed the key to our room with nice surprise for us in the room as give us big family room for us. In the evening we had a nice dinner in the restaurant outstanding meal. All staff is excellent and very helpful plus point to the hotel to take care my family.
Very convenient for Gatwick Airport with plenty of overnight parking.Friendly and helpful staff. Rooms were very comfortable.Restaurant open until 9.30pm with a good selection,of meals.Good breakfast. Overall good value for money
Good location and with booking in car parking for the duration of our holiday. Good price with night stay and parking and a one night stay in a clean and comfortable room with tea/coffee in the room. Reception staff gives us all information for our pick-up on our returns from the airport. Airport transfer were very efficient and collecting the car on arrival was easy.
Stayed at this hotel prior to departing from Gatwick. Very clean, tidy and comfortable. Very convenient for airport and very efficient shuttle transport service. Staff very efficient and helpful and car parking service excellent. Would highly recommend.
We chose this hotel because it offered parking with the overnight accommodation. We had booked a very last minute weekend break and this hotel was ideal because our flight left very early in the morning. Can definitely recommend.
As I have medical problems reception staff did help me with all the paperwork and was very efficient. first time to this hotel and like it very much and will use again on my way back from me holiday. this hotel is very closed to gatwick airport and have shuttle bus for aiport.
I was worried by some of the reviews, but was pleasantly surprised. This isn't a top quality hotel but very good for the price charged. Don't be put off by the reviews if you are staying 1 or 2 nights it will be fine. There is a nice pub close by that does excellent meals called the Farmhouse Pub.
1st time very close to the airport and very friendly staff.food has a very good restaurant and staff very friendly the lhotel was very easy to find .good location for parking.And a complimentary glass of wine
We were only in this hotel for one night ans use this hotel for parking our car while on holiday. It was very convenient place to stay with easy access to the airport. The hotel was clean staff very friendly and efficient even chap covering night shift at 03.00 am when we checked out. its a basic airport hotel for holiday parking.Buss runs every 30 minutes to both airport terminals. Good value for money. Restaurant offer meal nice food and good portion. Nice relaxing start to our holiday.
The fact that we return regularly speaks for its self. A well run friendly hotel reasonably close to the airport it ticks all the boxes. It also has a good restaurant and well stocked bar on the premises with a menu to suit all tastes. Transfers to the airport are well organised and frequent.
Me and my partner used this hotel for stay and park our car and find very convenient. staff is very helpful and good value and very close to Gatwick. we will use this hotel while flying from Gatwick and will suggest our family and friends.
I travel all over the UK for work and find the best western Skylane one of the best VFM hotels around . The price does not reflect the convenience of the location to Gatwick Airport . I would highly reccommend this hotel to any other contractors working in this area
Visited on the 4th of Nov , the night before we flew , hotel was ok , food in the restaurant was not great but it was ok and we were hungry , the mini bus was great to be dropped off and picked up from the airport so that was good , left our car there for a week and all went without any problems , hotel staff polite , would probably return again but eat before hand , hope this helps
So we stayed here the night before our flight. I do wonder why we bothered this hotel is awful. We arrived rather late after getting stuck in traffic. When we eventually got seen to by the receptionist we asked if we could get food and was told that we had about half an hour before the “restaurant” closed. We told bags to our room and went down for food. When you step into the so called restaurant it was like a school canteen, we ordered food and then the waiter came back and said they didn't have half the food we ordered so ok we changed what we ordered. The food arrived and it's safe to say the food wasn't great rather tasteless and not good. Then when we asked for the bill instead of taking the food off that they didn't have and change it they left them on there and of course the ones we had to change to were cheaper.....not happy. The room well wasn't the best probably best left at that pictures at the bottom of the room.My husband even ended up getting bitten during the night. Below is a picture of his bite.Will definitely not be staying here again.
Had a nice stay with Best Western gatwick Skylane Hotel. the hotel is very close to the gatwick air-port me and my family enjoy the hospitality of the best staff. we will sure come back this hotel. staff on duty call the taxi on a special rate of £6.00 from hotel to gatwick air-port.
We have stayed at this Hotel many times and highly recommend as it is near the Airport and very convenient. The staff are also very accommodating I do not hesitate to reccomend this hotel,we had a very good nights sleep, had an early morning call and found that the staff were very efficient.
Stayed overnight before going to Dominican Republican holiday .Very good value for money which included parking .Room very clean and comfortable. Meal in restaurant good .Used minibus to airport very good value 5 Pound return .Staff friendly and helpful.Would recommend to anyone
Excellent service excellent staff , the rooms are extremely clean and the whole building has recently undertaken a complete refurbishment - i have recommended this hotel to both friend and colleagues due to the cleanliness and great staff
Very convenient and very good value for money. Staff friendly and helpful. Facilities for parking very good . All round a very positive experience. Would recommend this hotel if travelling abroad from Gatwick.
Very good Hotel and very convenient to the airport,handy perking and a staff that goes the extra mile to help.I would recommend this hotel to anyone who is contemplating flying from Gatwick and also needs parking.Also not difficult to find as on the A23.
I travel several times a year out of Gatwick and chose to return to this hotel for convenience value and service. It suits my wife and I a treat, and feels comfortable and familiar. Been coming here for years.
Stayed here for one night before flying to Majorca and used their parking facility for a week, lovely hotel very clean and comfortable room, nice to stay in a hotel that was warm unlike the Europa we stayed in last year!! Had an evening meal, was absolutely lovely, as we had an early flight we had to get a taxi which was only £6.00 one way so also used it on the way back too, a stress free start and end to our holiday, will definitely book again with this hotel, thankyou so much Best Western Skylane
Great value for overnight stays and car parking. Third time usage. No problems and a great way to start a holiday with an early flight. Nice to use the Restaurant and the bar. Adds an extra half a day to the trip.
This hotel is a good choice if the only purpose is to be close to the airport. We stayed for one night because our flight was at 6am. The hotel is in need of a pick-me up renovation, however the room and bathroom were clean. We had a room with two twin beds and it was a nice size. The front desk agent was friendly and helpful.
We have used this hotel many times over the years, when we have flights from Gatwick. The car has always been looked after and easy to find on our return. We had an early flight so arranged and paid for a taxi online £5.50 with Roadrunners, before our arrival. Advised the hotel, who then for some reason booked another taxi which arrived first and caused some confusion! Did not use the hotel bus collection service, because from past experience of waiting up to half an hour for it, an airport cab is more convenient if more expensive at £10.
We found this hotel very comfortable and the staff were very helpful, plus it had all that we required for our trip, in rooms and parking. We will definitely go there again. Until the next time, thank you.
Not the ‘best' hotel, but convenient for Gatwick. The bar closed at 10pm and we were practically chased out. Clean rooms. Bus ride to the airport was pretty scary. For an overnight and 8 nights of parking, it wasn't too bad.
I was not impressed with the hotel, especially since I have stayed in several best westerns and this one is one that you stay in just to have a place to lay your head before travelling. My dinner was unimpressive and was microwave lamb, which was not very tasty and the room was tired and needed sprucing up, I then had to walk through mud to get to my car as it rained at night and there was sludge everywhere. Would I stay here again? NO
As a hotel and some where to leave your car it's ok, although if your plane lands after 11pm you have to get a taxi back to hotel which was £10 , the worst thing about this place is the breakfast, the worst I have ever eaten , rubbery bacon ,stone cold scrambled egg I couldn't eat it, coffee was out of a flask ! Bread for toast was kept in an airtight container so was damp, I could go on, would I stay here again? Yes but room only
Reception staff very knowledgeable and helpful. Wake up call was a few minutes late which made us rush more as early flight. On return our car was ready but hard to get in the door as tightly packed in. Overall good value
Stayed for one night to avoid M25 on day of flight. Hotel included 15 days parking which works out cheaper than offsite airport parking with the added bonus of a good nights sleep. Easy check in and out, comfortable bed with all you need for a night. Used hotel shuttle to airport and back worked well and car ready to go on return.I have used the old skylane before but it seems to have improved with the Best Western takeover.
We left our car at this car park as we were away for a week holiday. We arrived just before midnight, no information about hotel given by receptionist, clean room with double bed a two singles so not s lot of room, arrived for breakfast at 9.05 am was told too late to eat, I informed waiter we want told breakfast times he said we could have something quick. Hotel only employs very rude staff to work there, no customer service, I don't suppose they need to be polite as car park is the name of the game, I will never stay in this hotel again
Stayed and parked here it was ideal. Sleep was okay considering it's an airport hotel. Bar area was okay we shared a burger, which was good. Bloke behind the counter was a spit of a young Imran Khan, he was chuffed when I told him. Return taxi took just 20 minutes for pick up coming home. Car was fine.
We were quite nervous after our previous experience of a best western hotel, but this really wasn't bad, tidy clean room, good shower & easy parking for the week, would use again for a stop over if flying from Gatwick
Stayed here for night before our flight, we opted for this hotel as your cars stay on sight unlike many others that take your car onto other sites. On arrival hotel seemed clean, man on reception was a little abrupt but gave us all the information we needed, even booked our morning cab to the airport there was 9 of us traveling so had a mini bus and cab, gave us a taxi number for our return home ( which we called when we was getting our cases at Gatwick at 3am and they got the taxi ready for us, very helpful ). We had a down stairs room very convenient with 2 children, the room was clean and spacious we had a double bed and 2 good size singles. The Hotel food is quite expensive so we found a carvery about 10 minutes down the road, even found a little spot to do some plane spotting :). We had a good nights sleep, showers were ok. The breakfast was in my opinion not very nice so I had toast and jam ( if you have the breakfast make sure you book the night before it's £6.50 but if you pay on the day it's £8. On our return from holiday to the hotel at 3am our car was waiting out the front for us a good service for a tired family. Would definitely recommend this hotel even with the negatives, ticked most boxes for us .
On arrival we were checked in by a gentleman who was very efficient and helpful even though it was very busy with people checking in. I must admit I was impressed with how helpful and patient he was with two very rude old women that were checking in before us. Packed our car easy on arrival with quite a few spare places. Rooms are fine for overnight stop - no complaints. Didn't eat there as the restaurant didn't look very inviting. We walked into Horley were there is a wide choice of restaurants. Hotel ordered a taxi to take us to airport which was extremely cheap only £3.60. Also we got a taxi from the airport back to hotel which was only £10 for three of us - a lot cheaper than we have paid when staying at other hotels in Gatwick. On return our car was waiting for us - couldn't fault anything would def recommend if looking for somewhere not too expensive.
Transfer to and pickup from Gatwick worked well, the hotel was very noisy with not a lot of sound proofing between the rooms, in fact you could hear others using the toilets! But for an overnight stay and airport parking it was good value.
The hotel is average, looks in need of some refurbishment. The room I had was simple, the cleaning was average and the bathroom had a shower head over the bath that was pretty feeble. The fan in the bathroom worked constantly, shutting the bathroom door did dull the noise - though it was disturbing. There is car parking at the hotel, it was quite busy so finding a space was tricky. I selected the hotel based on the proximity to Gatwick airport, this was good however i was aware that the hotels staff were warning that at times the drive can take a little while. I can't comment on food as I didn't have any meals at the hotel.
Visited before our flight to Genoa which included car parking for a week. Although the room was adequate and the bathroom was really quite nice. , whatever you do don't eat in its restaurant. It was packet food at quite expensive prices. And the wine was extortionate. Sorry but food was dire.
This is the second time we,'ve used this hotel on a stay and park. Have got no complaints apart from the car park being overparked beyond belief on arrival. Transfers to airport early morning to go and late afternoon coming back were brilliant.....hassle free. Very disappointed indian restaurant has gone as 2 years ago when we stayed it was fantastic. Apparently guests were complaining of the smell !!!!!!!!!!!!!. All in all its clean, comfortable and reasonably priced. I,d definitely stay again.
PLEASE READ ALL REVIEW We stayed at this hotel before we traveled on our holiday left our car night was ok but when we returned to collect our car we noticed scratch marks on the bumper that were not there when we left it our car is a 66plate so not that old we do have a mark on our bumper which I told the man on reception he asked did I declare it on the form I said no one asked us to he took pictures took a week to get back to us after I rang the manager 5 times he said had nothing to do with them I asked why my hand break was left off he said we don't use hand breaks in case they stick I he was very rude arragent would never trust them with my car again and remember they park your car but take no responsibility for any damage please don't use them if you value your car
Well we're to start no Indian shut 16 months ago!! parking as tight as your get as shown by pictures thou clean it's like gods waiting room in bar area please don't book here look else were no food just a limited selection this place a no go worse place I've stayed
We stopped here the night before flying out and also booked parking. Room was adequate and the whole operation went well including the transfers to and from the terminal. Wasn't my first choice but I would not be put off using again.
Got a room with only hot water in a shower, but when reported, issue was solved. Just changed the room for the next nights. Receptionist refused to issue an invoice on behalf on my company. Just refused with no offering any other solution.
This is a busy hotel by the Gatwick Airport with a huge volume of customers and yet the staff never seemed stressed but always patient with each customer they served. The hotel was modern, clean and the breakfast was wonderful. Even though parking was at a premium the staff made sure that each customer was taken care of.
Booked an overnight stay before a flight to Greece. Car park overflowing with cars double and treble parked. Reception gave limited information. Room on second floor and.although there was a lift the room was along a corridor, through two swing doors, and down two steps. Not easy with heavy luggage. No sign of porters! Had booked a table for dinner, but they forgot it. Sat at a table and waited 20 minutes before the waitress came to take our order. Another 35 minutes before the drinks and first course arrived. 15 minutes to bring dessert. Staff morose and disinterested. Bed comfortable but room tired and not very clean.
As you drive in there seem to be an overwhelming number of cars in the crowded car park. Don't despair, just drive up to reception and they will then shepherd you to a space. Rooms are spacious, clean and there is masses of lovely hot water which literally gushes into your bath. The bar is basic and the barman needs a lesson in how to pour a pint of Guinness but he's learning. We didn't have an evening meal so can't comment on that, but on our return we had an adequate breakfast with unlimited coffee before retrieving our car. The hotel organised an efficient affordable transfer for six of us with luggage at a very reasonable rate. All in all, well worth considering if needing accommodation around Gatwick.
Hotel is very basic, kind of late 70's motel decor and furniture. Close to Gatwick and has a good shuttle service, however you must pre book it (do it on arrival), costs £2.60 pp each way. Didn't eat there, but there are lots of venues close by.
Having driven through torrential rain to get to this hotel the car park was flooded with cars everywhere. I parked and went to reception went through the signing in procedure, went to the room and then went to have some food. While in the restaurant the manager asked for our car keys (which had been handed in 1/2 hour earlier). The hotel had lost my key fob. All other cars had moved and mine was left virtually in the middle of the car park almost as a target for people to hit. I was flying the next day and by the time I left to go to the airport the key fob still had not been found. This made for a very stressful start to the holiday. Not once did I get any apology from anyone at the hotel, the food in the restaurant was not good and nor was the service. Then to add insult to injury on my return (admittedly 24 hours late due to a tragic medical emergency on our flight home where we diverted to Nova Scotia, the hotel charged me £6.50 for the extra time.
Incredible time I had before I had ahead a 19-hour flight. Right what I needed. I was hoping to feel as much as relaxed I could before the long flight and I did. There was a calm vibe and service was excellent just what I expected. Everything was cleaned and did not felt like the room or the bed was overly used like I have in other hotels. Location was just perfect as it was only 15 min drive and they offer lifts to drop you and pick you up as well!!!
We stayed to avoid traffic for a 10am flight (meant leaving home at 5am) Service was really good, check in was easy, free wifi was super fast for downloading movies to iPad for the flight. Breakfast was basic but filling and appealing. Good service on the transfer bus, the driver kept us informed of ETA's and return pickup arrangements. Did have to wait an hour on our return for the minbus but would use again.
We stayed here overnight before flying off to Barbados. The room are clean and tidy. We had a meal in the evening which was really nice a d reasonably priced. We were worried about our car but we needn't have been. The cars are parked extremely close to each other and the gentleman that parked them was very good at his job. On our return we phoned from the airport and our driver arrived in next to no time. Good experience overall.
Comfortable, clean and friendly. Airport shuttle service to Gatwick and Breakfast. A taxi was provided when our flight was delayed and the shuttle was off cycle. Tubs are nice, but not as wide as North America.
Stayed in this Best Western hotel overnight before an early morning departure from Gatwick. Rooms are not large, but have all you need for an overnight stay. Car parking for your holiday can be arranged on site, at a cost. The hopper calls in to transfer to the airport. Hotel has a bar and restaurant, with a decent variety on the menu. Aberdeen Angus burger was very tasty, freshly prepared and piping hot. On the downside, there was a cracked tile in the bathroom that could cut a bare foot.
We stayed here one night, leaving our car in their care whilst we went to Poland for four days. After a good night's sleep, a very efficient shuttle service took us directly to Gatwick North. Our driver was friendly, courteous and helpful. As we were to fly back after midnight our driver recommended an equally excellent taxi service to return us to the hotel - at a very reasonable £6. The hotel is quiet, comfortable and clean. Breakfast and an evening meal are available. The staff are lovely - so nice, especially the early morning lady receptionist and our driver. Booking here really did take the stress out of getting to the airport in the early morning. Will definitely be back.
Not to bad hotel. Staff just a bit slow to deal with clients. Looks like it has been refurbished lately. Big bedroom given to us on our return journey. We parked for 9days no real problems apart from the tight parking in the back yard. Not keen on this as your car has to be parked at owners own risk. I had to leave keys, and they had to move it later in the week, not keen on that at all, be aware of this.
We have stayed here many times when flying from Gatwick and we know what we are getting for our money. At around £100 for a night stay and 2 weeks parking you can't really complain. Rooms are clean and functional with a hairdryer, tv and tea and coffee making kit. There is an onsite bar and restaurant serving pub grub. The hotel also provides airport transfers at £5 return pp. No complaints from us if you want 5 star accommodation then you will have to pay 5 star prices around Gatwick.
We stayed 16th August one night plus 14 nts car park and collected tonight. Hotel was busy in the car park and that was expected as car were going to be left. We then walked in to reception and I was pleasantly surprised nice and modern and the rooms were very close to the premier in style. We also walked into the hotel restaurant and had a good meal also. The only small issue was the 40 minute wait for the shuttle bus , but when he arrived he was a pleasant nice man and I really was okay with it. I would use again and tell everyone to also use it especially if I had a discount voucher lol. Very happy with your service.
Clean and spacious rooms great for the night before you fly very good deal for parking for the week away and only £3 on their own mini bus which runs all day and night. Small bar and restaurant not too pricey!
Arrived at the Skylane hotel the car park was total chaos, I eventually managed to finf a parking place, the hotel was okay but nothing special the lift to and from Gatwick was good but on my return my vehicle was left with around £200 worth of damage and the manager didn't want to know so beware this could be a costly experience!!!
When we drove into the car park there were cars parked everywhere,total chao. We couldn't find a space.After parking we checked in where we had to sign an agreement to say that we are parking at own risk. I wobder why!!! We went to our room and there was no cot and we had been assured this had been requested. I went to reception asked for a cot and was told one would be bought to our room. After an hour and one unhappy boy, as now very tried I chased it up and again after another 20 minutes, to be told it had been left outside our room. I opened the door to see if had been left at room 20 and we were room 25. We attempted to put up the cot with no luck and had to ask a housekeeper. Then there was no sheets for the cot, so I had to ask. What use is a cot without bedding!! The room had no AC and was so hot. We had to close the windows as there where moving cars in the car park below all night. Then to top all this, we got a taxi the next morning arranged by the hotel and the Taxi drive said that he doesn't carry any change!! When we arrived back at the hotel after calling from the Airport to say we were on our way, our car was blocked in by two other cars. We then had to wait 20 minutes to move cars to get our out. There was no care or sense of urgency. The whole experience really disappointing and i would NOT use this hotel again or recommend it.
After a long-haul flight (14 hours journey + 1.5 hours layover in Dubai), we just wanted to wind down in our hotel room, shower and relax in bed. Unfortunately, we were left frustrated and sweaty!! The air conditioning system for the entire hotel seems to have broken down and it was 28'C, our room felt like a sauna so we opened all the windows to survive the night. Parking was a nightmare when we got there.. we drove into the hotel grounds and with every turn, we had to reverse back to the entrance as it was chockablock and cars were parked anywhere, even in front of other cars or blocking turnings into another part of the car park etc.. I hopped out of the car to ask the man at reception about parking. He assured me that I can "leave my car wherever" and he will park it for us, informing me to just leave the car key with him. When we return the next morning to check out, the man who was on duty had gone home and we were greeted by another staff who had no knowledge of our car, our car key or where anything was. She made a few calls and another man appeared 10 minutes later with our key. We asked him where our car was, he shrugged and replied with a simple "dont know" and walked away. We were annoyed at the staffs' incompetence and lack of customer service etiquette! We walked out and spotted our car...right where we left it! In front of two other parked cars, next to the entrance of the other side of the car park! They never moved our car, but took our car key with them for some reasons unknown. I was really disappointed with the service and my stay at this hotel. No doubt being tired from a very long flight made it worse, not to mention the broken air conditioning in a hot and stuffy room. Don't think I'll bother next time as I can get better rooms at cheaper prices around the airport.
We stayed overnight as we had a early flight next day, was short ride to Gatwick North terminal and cost £6. We did not know that they have short stay car parking at this hotel for a small cost which would have saved us a huge amount getting a taxi from home to hotel then airport. Overall nice hotel and very busy too, we had an evening meal booked although took forever for food to come out.
Very handy for flying in or out of Gatwick Airport. Room was average as was the breakfast. Parking was crammed as obviously used by people as a parking lot for people away travelling. Reception staff could be bit more professional.
Slept really well , except for the person that had the room before us set the alarm for 5.30am when we didn't need to get up until 8am . Perfect place to stay for our flight from Gatwick. They offer a Mini bus service to take you to the airport. Good price as well .
Ok, so the hotel is the usual type that is booked for one night before flying out from the airport. But I asked if there was anything gluten free from the dinner menu. The only thing was salmon (I didn't think that had gluten in the first place!) without sauce - little use for a vegetarian. So I ended up with a jacket potato and cheese and had to ask for some salad to go with it. The salad turned out to be lettuce only and as a main meal I wasn't impressed. Then at breakfast I asked if there was gluten free bread and told there was only brown bread! As useful as catering for vegetarians by providing chicken! When we left the lift was not working - from the 3rd floor with suitcases and flights of stairs was not easy.
Having read the reviews, we knew what to expect . Room was clean - with en suite & air con. Free wi-fi. Fine for an overnight stay as we were picking up family from the air port the following morning . Car park was absolutely rammed with cars- obviously a busy time of year for holidaymakers going abroad & leaving their cars there. We went out to meet friends for a meal & on return it was impossible to park . We were then directed into a space- which was very tight indeed! Glad it wasn't me who had to manoeuvre into it! All in all - it was cheap & adequate for a night.
Dreadful, dreadful, dreadful. We arrived to a packed car park, it was unclear where the long stay airport parking finished and guest parking starts. There is no way I would recommend leaving a car here having seen how staff drive and park vehicles left in the care! There was noone on reception to greet us and when someone did arrive they were curt and uninviting, leaving us to figure out our own way to our room on the third floor through the rabbit warren of stairs and corridors. There was an unpleasant smell which permeated around us which I was relieved did not breach our room. The room appeared neat but I would not describe it as clean and fresh. The wardrobe plinth was hanging off, the window frame was rotting and there was a gap to the outside world all the way down the left hand side of the window, not good when you can see the flight path from Gatwick out of the window. The bedding was sparse and worn, flat pillows and cushions adorned the bed along with a very thin quilt. The bed could not be described as comfortable but it was adequate. The bathroom was dirty, there was a layer of dust on any fixtures that were above eye level. The towels were thin and rough. The sink was not full size which meant that water splashed onto the floor when performing any task. The free wifi was intermittent and slow. We arrived at breakfast and waited by a sign asking us to wait to be seated. A family that were already seated advised us to seat ourselves as the man does not come in very often. We sat at a table and commenced helping ourselves to the breakfast goods on display. A man appeared and asked our room number and promptly disappeared again. The breakfast consisted of cereal, toast, pastries and cooked items. Tea and coffee were in flasks and we were told to help ourselves. The plates weren't warm and the food could barely be described as such either, the hash browns were soggy and the bacon tasteless. The bread had very tough crusts and the jams were budget. The mugs on the table were chipped and dirty. The man appeared occasionally but there was no customer interaction, in fact when I called out "excuse me" in order to draw his attention to a waiting customer I was greeted with "what". He did occasionally busy himself with clearing cutlery from tables on one side of the restaurant whilst tucking his shirt in from time to time as well as checking his phone, but customer service did not appear to be in his vocabulary. Checking out was a relief, although again there was noone on reception. When someone appeared from the office she was again rude and uncommunicative. Will we be staying there again....to quote my husband "when hell freezes over"
We stayed one night here with a weeks parking over the week we went on our summer holiday. It was very easy to find using the postcode and the rooms were perfectly clean with comfy beds just what we wanted for the price paid. We used a taxi to get to the aiport which cost £7 and the receptionist booked for us. We used the hotel transfer to get back to the hotel after our holiday which we waited about 15 minutes for and paid £3 each. Our car was waiting for us on our return however it was very dirty- looked like it had been parked in a wet field.
Until our return back to the hotel I wouldn't have rated this hotel so poorly however their service when returning us to collect our car in their shuttle was awful. A quick summary: 1. Our room was as we'd expect for a cheap over night airport run hotel. Nothing special at all. We had a skylight in the room which had gaps all around the edge making us wonder what would happen if it rained... 2. Obviously no view whatsoever (but standard for the price) 3. Hotel were good in that they called us in the room when our 4am cab arrived which they'd organised for us as the shuttle doesn't start until 6am. 4. My car was returned fine. 5. On arrival back to the UK we called as requested. Receptionist wouldn't take my booking until I called from the yellow phone at bus stop 8. I was 2 minutes away yet she made me hang up and call back. Ridiculous. She said there was a shuttle at the South that could collect on the way back. As instructed, we called back in the two minutes (how pointless!) to be told the shuttle was now full. 30 minute wait. We called a taxi. Wouldn't recommend using this service and therefore (as that's the point of you staying here) this hotel.
We booked an overnight stay and parking at the hotel from 26/07-10/08. On our return from holiday we were horrified to find that the drivers seat and footwell along with the back seats and both footwells were totally soaked with water. There was condensation inside the car too. It was evident that the windows had been left open when the car was moved. ( closed when we left the car two weeks previously) On checking with the duty manager, his response was probably the worst example of customer service I have experienced. Despite the heavy rain for 24 hours the day before he denied this at first and suggested it was a fault with the brand new Audi. He then acknowledged the windows may have been left open for 2 minutes and made little attempt to help us put this right. Won't be staying there again as spent two days drying the car out.
We stayed here a fortnight ago and thought it was very good value. We had a triple room on first floor, overlooking the car park and it wasn't noisy, three beds lined along the wall were comfortable and the bathroom very clean. We didn't eat there so can't comment on food. However, we did request an early call which came through as requested. As far as the car parking goes, the car park was packed we squeezed our car in but it was very tight. When we returned to pick it up it had been moved to a very convenient area for picking up and driving away, particularly as it was well after midnight. It is what it is, very good value.
Very nice stay, good hotel with nice parking facility ,Great staff that know the true value of customer service special mention for reception and the restaurant first class service, the evening menu was varied and the food was very good. Room was nice clean.
Great for an over night stay, simple menu and good service would stay again, also you can leave the car there at a good rate. They have an airport transfers service which are around 10 minutes. A+++++
This hotel is ideal as a stop over pre or post holiday Parking is easy Rooms are lovely very clean well equipped and the beds are comfortable. The area is quiet and easy to reach the airport both pre and post trip.. The staff are helpful and friendly. I would definitely stay again.
Spent one night here on 22nd July 2017, room was Ok, but TV didn't work properly, however my biggest gripe was the wait for the bus picking us up on our return to Gatwick, we had to wait 45 minutes to be picked up, the hotel is less than 10 minutes from the airport, fairly crap service!
We stayed here the night before we flew from Gatwick. Staff were not helpful at all. The toilet in our room was blocked! They tried to blame us! The restaurant was so slow it was painful and then served me cold food, which they did not charge me for but at that point I gave up. The most shocking was the disclaimer they made me sign for leaving my car there. Be very careful of this hotel. There was also some dangerous wiring and exposed wires in the bathroom. That could be dangerous. Hotel was clean and quiet, if they change and get some more understanding and less rude manager it will be massive benefit. I expect much better from a Best Western.
Stayed for 4 nights on business in Crawley. The hotel is in need of some TLC but it's clean and all the staff are friendly and helpful. My room was of a good size with decent shower over the bath. Air con that worked and super quick FREE WiFi. I found the bed comfy but floorboards on the landing outside a bit squeaky! Now to the restaurant.... This is stuck in a '70s time loop with George Michael's greatest love songs stuck on a loop as well! The food is pretty average at best and if you like chips with every thing (Nearly) you are in luck. If it can't be fried or microwaved you won't get it!! I will say the chicken & ham pie was ok though. Overall not bad; If you were staying the night before flying from Gatwick you'd be hard pressed to find somewhere better for the price; but any longer look elsewhere.
rooms basic but quite good clean condition very poor customer service on reception,also booked this hotel as it had a restaurant but arrived at 13.30 closed got back at 21.45 told closed again sent out after for a just eat pittza breakfast was 7am to 9pm but to a good standard.
poor customer service on checkin and very poor business hours in restaurant closed in the afternoon then closed when we returned at 9:45pm breckfast was good.room was clean and tidy woman on resption was very un friendly and poor customer service.
Having read reviews was a bit dubious about this but I have to say for the money it was fine. Easy to find busy but large car park. Fairly slick operation got our details took keys etc no problem. Room was good nice shower. Thought it was really good idea. On way back minibus came we didn't think we would fit but we did. Charged £10 for 4. Job done.
Staff very rude and not helpfull at all,do yourself a favour,book someware else,anyone would think your an enemy not a paying guest,the staff dont even want to speak to you!!they all need a crash course in customer service!!
Booked the car parking for 1 week before returning to hotel to stay one night when returning from holiday. Explained at reception before departing that our flight would not arrive until late on the 18th of July/ beginning of 19th July. When we arrived at 0300 we were told we were not booked into until 1400 that day and hotel fully booked. Asked where I was to stay the idiot at reception was very unhelpful and I then spent hours trying to get accomodation for that night. Do not go to this badly run hotel with rude staff.
I left my car at the Gatwick Skylane hotel this morning while I looked next door at a house I had seen on Rightmove. I was just looking from the outside so was only there about 3 or 4 minutes. By the time I came back I saw a man who worked there had blocked me in. I said excuse me and he ignored me- I kept saying excuse me / hello and he ignored me all the way from the carpark to reception. Then he finally acknowledged me and said I had to wait for the manager as it's a private car park. I waited for her for about 10 minutes while she was on the phone. Then I apologised and explained why I had left my car there for 4 minutes. She didn't really say anything. Then the man said ok I'll move the car and added with a smirk that that's what they do to people who park there - they block them in. I explained again why I had and he said 'I know I was watching but its still a private car park'. He was just such a horrible person and that would completely put me off ever using that hotel, letting any family / friends use the hotel or even going for a drink there. Id also be very upset if I was the person who had left my car there as it was obviously a customer car he used to block me in as it had a tab on the keys. So someone has paid to leave there car there and it's now being used to block wrongly parked cars in.
We stayed for one night. The hotel is about 4 km from Gatwick airport. It was inexpensive, nice and clean. To get to the hotel you need to book an official airport taxi, or a taxi from a local company. No airport shuttle. The reception staff was very friendly.
Very close to Gatwick Airport, but you are charged for the van ride to and from the hotel. I have never had to pay for the hotel's van/shuttle in any of my stays at hotels in several different countries, so I was surprised and displeased. It is possible that in London and surrounding areas it is a common thing. Name of hotel does not show on the board of hotels outside the airport and a very kind bus driver from another shuttle sped to help me out and inform me that this hotel used to be Days Inn and the name on the Board that showed the list of hotel names had not been updated. So lucky for kind and helpful people. I would have spent much more time waiting around trying to figure out how to get to my hotel. Do not rely on the hotel's internet service to do your check in for your flight. It is so poor you will not be able to access it. Hotel is clean, and updated, and there is complimentary tea and coffee in the room, which was a delight to see. There is a Sainsbury Market just a few meters away with wonderful baked goods and fresh produce, or anything you need for your stay, even discounted items at the early evening.
On arrival, the staff were friendly and welcoming. Our room was clean and similar to a premier inn standard. Only downside was the view out the window from our room of cars parked up but didn't bother us much. We asked the receptionist to book taxi for 5:30am as we had to be at the airport early. When we arrived downstairs a little before 5:30 to wait, the driver was already waiting for us at reception. Very pleasant experience and perfect for a 1 night stay before a flight. Would also recommend the farmhouse pub about 10 min walk away if you want to eat out.
We stayed at this hotel before a very early flight from gatwick, we had a 4 person room it was one double bed and two singles either side of that. The room and bathroom was clean, the beds were comfortable. There's restaurants about a 5 minute drive away in the town centre. The walls are paper thin we were kept awake half the night by a loud family, the beds also don't have sockets by them which was slightly annoying. There is free wifi in the hotel.
Hotel is located a few miles from Gatwick. Rooms were large and comfortable. Bathroom was clean and large enough. Parking adequate. Has a decent restaurant on premises. Hotel has on site Wi-F. Staff friendly and helpful. Overall a pleasant stay.
I stayed here overnight before an early flight out of Gatwick South Terminal. I drove and left my car at the hotel, parking almost right outside. My room was clean and purpose-made for my 'in transit' situation. Ensuite bathroom was clean and everything worked. The bed was reasonably comfortable - all good. There was a bar/restaurant although I didn't venture out. The downside is that it is a good ten minutes away from the airport and in traffic it would be double that. I had to find my way to the hotel shuttle bus stops outside the terminal on my return and phoned to be picked up. Almost 45 minutes later, my (very polite and helpful) driver arrived. That is quite frustrating! The favourable part is that my car had been returned to the front of the hotel, so it was easy to get loaded up and off. If you are looking for good value for money - this is the one!
The whole experience exceeded my expectations but my expectations were fairly low after reading recent reviews. As time did not permit, I did not dine at hotel, so cannot comment, but room, checking in, using the hotels shuttle bus to and from airport and collecting car on my return all went smoothly.
This hotel offers parking and delivery and collection of guests to and from Gatwick airport. Good offer, so why do I rate it so low? The room was clean but no air conditioning that worked and no openable window. We were given a fan. Dinner was OK, but the staff seemed very inexperienced and not overly helpful. The call for collection at Gatwick on our return was ignored, lost or forgotten. After 45 minutes we called again and were told that they had no record of the first call. But the driver was very quickly at Gatwick to collect us. I hope that this business gets its act together so that no future guests have such problems.
Hotel is really clean,you can book breakfast or have a meal in the bar. well organised car parking. Stay 1 night before travel and stayed 1 night on return of holiday. Used shuttle service to airport that was great.
We stayed one night here before getting an early flight from Gatwick and leaving the car parked for a week. It was really easy to check in and sort out the details for the car. The room was really big and clean perfect for the start of the holiday. Reception booked a taxi for us to the airport and this only cost £7. On our return we called for the minibus to pick us up which was £3 each and it came within 15 minutes. Our car was waiting for us on our return which was perfect. Not sure where it had been parked as the wheels were very dirty but overall a great service for the price paid. Would definitely recommend!
The staff were quite helpful, but rooms disappointing smelt a little damp. The rooms were well stocked with tea and coffee etc .The bar staff were very friendly and attentive. Breakfast area not clean enough as tables were left with dirty plates and tables and food was not replenished quick enough.
This hotel is quite good value for money but not very comfortable. Our stay was on probably the hottest night of the year, and it was impossible to turn the air conditioning down to a reasonable temperature. Therefore had to open window and could not sleep because of traffic noise. Also the picture on the TV constantly broke up and we could not watch anything during the sleepless night. Complained to staff early in the evening, but they seemed to be in complete denial that amenities did not work, and we were told that TV trouble was due to interference from Gatwick flight path. Rubbish. Had a meal there, which was fine and value for money. Stay again, never. Pay a bit more for a better hotel. Worried about car being damaged because of previous reviews, but it was fine.
Basic room and amenities, but very clean and modern. Had a good night's sleep - although it is less than a 10 minute drive from Gatwick it doesn't seem to be on a flight path so it is relatively quiet. Restaurant offered a reasonable menu, and breakfast there was good. I also arranged a transfer to the airport (you have to pay extra for this) which was on time, both ways. I was worried about leaving my car there for a week as there are so many cars parked and they have to hang onto the keys to shunt them around, but I needn't have worried - my car was in perfect condition and ready and waiting for me when I returned to the hotel. I'll definitely stay there again.
Great value for money ,and very helpful, professional staff. good location for Gatwick Airport, with shuttle provided, plus car parking, again good value for money. Would recommend to everybody. Shuttle and parking at extra cost.
Check in was a farce, as they park your car on arrival and you cant get access to it again until departure. Shuttles to/from the airport are 06.00 to 23.59, otherwise you have to get a taxi at £15 each way. Breakfast stops at 09.00 Overall, not a great experience
Stayed here for one night before my afternoon flight out of Gatwick. This is by far one of the worst hotels I've stayed in. At first I thought it should be a good pick but once I got to my room, it went down hill rather quickly. The hotel states they have air con but it did not work. I can normally do without but it was rather hot that day. I saw in the welcome book that fans are offered upon request. I requested a fan a total of 5 times (once hourly) and never received. I told the manager that my TV didn't work and he would come check, which never happened. My room was so hot, I was literally sweating laying in bed. The poor desk clerk was by herself and clearly overworked... not very good. I would not recommend this hotel to anyone.... simply stay at the hotels surrounding the airport... I'm sure it's much more enjoyable and relaxing.
Car was damaged whilst we were away and the response of the management was that they didn't do it and if you cannot prove we did it we are not going to do anything about it. This hotel is not of the Best Western Quality it is Best Western in name only
Its difficult to believe this hotel has anything to do with the Best Western chain. Usually they are so good BUT. Booked as overnight stay with parking (which is usual reason for bookings here I should imagine) but that shouldn't mean standards are lowered this far. Room was very basic but cleanish. Bathroom was spotless. Bar area was totally soleless, unwelcoming and bland. Thank heaven we were only there for 7hours in all and up to early for breakfast. Hate to think that that was like. Staff hardly smiled or interacted with you. One redeeming feature was the guy that drove the minibus. What a lovely man. Chatty and helpful. Full marks to you!
The aircon doesn't work for any of the guests and the dinner service has taken over one hour to be served. It looks like the hotel is run on a shoe string. Very very poor for Best Western. The only positive is the car parking.
From the moment we walked in We felt like we imposed on them. We had a horrible room and no socket working in the bathroom ... so after 3 attempts for help ... they finally changed our room ... to a room they said they did not have when we asked in the first place. Then .... we waited over 45 minutes to get soup and salad in the restaurant.
Paid for overnight stay with one weeks car parking and purchased evening meal and breakfast. We also pre paid return trip by minibus, £10 for two. Reception was good and friendly but the room was an "attic room" with no opening window or ventilation. Very hot and stuffy. Clean but hot without ventilation. Meal in the restaurant was really good as was the breakfast with reasonable service. Minibus transfer TOO the airport was good and information for return pickup good. On our return we phoned several times for pickup and each time told the bus was on its way. After 50 minutes we told reception we would get a taxi and charge to them. The mini bus arrived and parked at the incorrect bus stop, driver had wrong information. On return checked car to find an additional 9 miles on clock. When questioned I was reassured vehicles do not leave premises??? The following day the hotel owner called and restated that vehicles do not leave premises. I told him that the computer trips etc had been reset to zero by whoever had driven the car. Not a happy person with out a resolution. BE AWARE and write down your mileage on the paper work when signing in and ask them to check it with you.
After a long flight and getting to Skylane hotel at 5.a.m expecting to be in our room and asleep by 5.30 till check out at 11, but no, we had to wait 35 minutes for a member of staff to finally turn up and check us in, his excuse was, well he never really had one. I told him we had been waiting 35 minutes and I had been calling the hotel and I could hear the phones ringing, He really didn't know what to say. The hotel was fully aware we would be checking in so early in the morning as we told them when we dropped the car off 10 days before, and was told it was fine as the reception was manned 24 hours. Tonight the manager rang me, To tell me the reception was left in manned as the receptionist/night porter was dealing with a car break in, Yet there was no sign's of any one in the car park or around the side of the hotel as my husband went looking for a member of staff. Also no sign's of any police. Surly a night porter isn't going to confront a car thief. Was totally upset with our stay, the kettle also didn't work and the cleaner knock on the door at 9.30, so our 3 and half hour drive home was done not feeling refreshed as I had hoped for. Wouldn't stay here again.
A good place to stay before a holiday flight out of Gatwick. The evening meal was good and the room comfortable. A mini bus took us in good time for our early out bound flight. On return our car was ready and waiting. Easy access to M25 a short drive away. Some train noise in the early morning was audible in the bedrooms.
My advise would be not to park your car at this hotel. The car gets moved into a non secure area with cars parked bumper to bumper. My car came back with scratch marks on the side and on the bonnet and looked like people had been climbing over my car to get to other cars. The hotel is very basic and the staff are not very friendly.
We recently stayed here for a local wedding. The hotel facilities were excellent for the price we paid - comfortable bed, plenty of space to hang clothes and a decent sized bathroom. We needed to check in early, and the staff advised us this would only be possible if they had turned over enough rooms - but we were lucky! The only issue was that we had a booking that included breakfast in the rate - but this hadn't come through to the hotel. We were told to speak to the manager about it, but we ended up being too hungover to get up for it anyway...
very welcoming staff starting with Petra in reception and Denis and all the staff in the restaurant, all very helpful and I was surprised with all the information I received I got the answers to all my questions, book the taxi and it was on time, everything went very well and I did not have to wait long time.
After arriving at the hotel at 3.45 am expecting to sleep after a late flight we did not expect to the cleaner to be banging on the door at 8.15 am wanting to clean the room. I think this was really unprofessional for an airport stopover hotel who should know better. They had no need to clean the room at that time in the morning when most people would be at breakfast. The reason we didn't book breakfast here was to get a bit of sleep before our long drive home
We did a park and stay at this hotel. We dropped off the keys and swiftly went to the airport. We were a bit worried as there was no receipt/ticket for the car key, but when we returned the car was still in one piece (to my boyfriends relief). The building from the outside doesnt look much but the room was clean comfy and exactly what we needed for a night stay. Breakfast was included and did the job required. Nothing fancy but executed well with comfort.
Do not go to this hotel unless you want your car starched and dented !! staff are very rude and unprofessional, came back for our car after our holiday and we was left devastated, car has a big foot prints and a dent on the front and its starched !!
We had the misfortune to stay at this hotel for one night on Thursday 18th May 2017. Both my husband and I were quite shocked at both the hotel and car parking facilities provided. We have NEVER seen so many cars parked in such a small space – in fact we were asked to move our car so a further 3 cars could be put in the space. As we purposely booked this hotel to provide safe parking for our car we were reluctant to do this at the risk of something happening to it. We have a car which is worth some considerable amount of money, hence why we expected decent parking facilities . The photo's on the hotel website are far from reality – only wish it had been daylight to take photo's showing what things are like in reality. We even had to wait for cars to be moved so we could get out and we only just got through the available space which considering we were parked by the wall of the hotel, right at the front, this should have been easy. Goodness knows how others manage when the car is anywhere else on the site. We order a coffee before retiring to bed and again appalled to have the milk in a jug that was completely chipped on the spout and dirty cups. The room was very basic. The quilt cover was torn and we felt very uncomfortable at staying. We were leaving at 4:00am the next morning so made do for the few hours we stayed. This is not the first Best Western hotel that we have stayed in. Having had very good experiences previously, I booked this hotel because of the brand name – BIG MISTAKE. Never ever again.
Normally stay at another chain when travelling from Gatwick but as a BW rewards member I got a discount and the price was very reasonable. You have to call from the airport for the shuttle which arrives in 10-15 minutes. Pleasant staff throughout the hotel, free wifi in all areas. Staff helpful in storing some luggage for the weekend. Stayed twice in a week and will definitely be back.
We stayed here as part of a parking deal instead of driving to the airport in the morning. The room was clean and the bed comfortable. We were at the back of the hotel with a view of hundreds of cars parked nose to nose, but it was quiet. The restaurant was ok and the pizza was nice. A bargain to park for a week and the shuttle bus was quick to arrive on our return. Book the shuttle bus as soon as you check in as there are limited spaces.
Ideal reasonably priced hotel 10mins from airport. Comfortable rooms. Good restaurant good trans service to airport. Friendly staff. Car kept on hotel premises modern clean hotel. Comfortable beds tea and coffee facilities in room . Very quite although on a busy main road
Stayed here the evening before our very early flight. Nice comfortable clean room. Reception staff very helpful even at 4am! Car parking a bit chaotic on arrival but once you've checked in it's fine, you hand in your car keys to reception and they move it to the rear of the hotel for you. Would definitely stay here again.
My second time using the Best Western Skylane Hotel. Great for an overnight stay before an early flight out in the morning. Great too for car parking while going on holiday, as deals are offered for a night's stay and a week's parking. Good location close to airport. Clean and comfortable room, with free wifi. Staff helpful and friendly. All good.
Convenient stay close to Gatwick for one night. Rooms are clean and comfortable. Offered complimentary wifi and the restaurant was decent with a wide range of options. Only issue was parking... lots of cars so not always guaranteed a space. Would stay here again if need a hotel for one night near airport.
After a late flight into Gatwick this was a good place to catch up on some sleep. Close, clean & comfortable. Ample parking, reasonably quick check in and good breakfast with a lot of choice. Of all the Gatwick hotels this is currently the one I'd come back to.
Nice and clean with lovely bed and tea and coffee to hand very reasonably priced too easy to get to and sufficient parking space also included in hotel stay while away also very handy for airport get a taxi rather than shuttle it's cheaper
Just needed to rest after a long flight landing at midnight and the hotel was clean, quick to check in and bed was comfortable. Did the job. The location is not too bad (15 min from South Terminal). Wouldn't recommend for holidays to someone coming over but is absolutely fin if you are paling by and looking for a night's rest at good value. I haven't used any additional services such as breakfast or bar so wouldn't be able to comment on quality.
My girlfriend and I booked this hotel as it was reasonably priced and included breakfast & Secure parking for our vehicle. We were staying for one night as we had a flight to catch the next day. When we arrived we were greeted by a very friendly staff member who was welcoming, however he didn't tell us breakfast finished at 9am & he let us book a return suttle bus knowing our flight back would be to late to get a shuttle back. It was lucky my other half asked this in the morning which they did give us a refund. The room was as expected a very comfy bed nice and clean good sized bathroom with shower and bath. Hair dryer in the room. The Wifi was very quick and it also had tea and coffee facilities which was nice. There was NO iron though but not the end of the world. In the morning we got up around 8am got ready went to breakfast when we had a really bad experience. It was 9.01am and we were not aware that breakfast ended at 9am as we were not told by the receptionist and 9am is very early for breakfast to finish in my opinion. The member of staff was very rude and bluntly said "Breakfast has finished" We could see there was still food left out so he could have just let us have what was left but instead he just said "Go speak to reception" basically telling us to go away. An american couple where very angry for us and we could here them saying they are 1 minute late let them eat. I not one for causing a scene so i just said ok and walked away. We searched Google to see if there was any local supermarkets which we found there was a Sainsburys local just down the road which had a Costa machine and a good selections of food as you'd expected. We made a complaint on their website but they didn't seem that fussed and shrugged responsibility and offered us 25% off our next stay. I'm not sure we would go back to this hotel due to that experience. But the Hotel itself was fine. TOP TIP! Don't use the vending machine it swallows your money.
Terrible service from the staff. Rude behavior from a restaurant manager, breakfast unappetizing, some dishes were not clean, water stopped in AM with no warning or acknowledgement, WIFI worked sporadically. Requested refund and was told could not be done. We did manage to get a refund for the unused portion of our prepaid stay in the end. We moved to another hotel closer to the Gatwick Airport. We had One positive experience with a staff member. The shuttle driver was very helpful in locating a laundry service for us, but I observed him in a different situation where I believe he behaved very badly towards a person in need. I believe this lack of good customer service is a direct result of top management.
I booked through Hotels.com 20 days before our stay and paid £59 for a family room for three adults. We arrived at 1am and although the car park was quite full there was still space for us to park right out front. We were welcomed by a very friendly and pleasant gentleman, even though the hour was way too early to be cheerful, and had no issues booking in with just the online booking printout. I sometimes worry about booking through third parties! He seemed genuine when he popped back to check the room before giving us the key as his computer hadn't been updated regarding the cleaning status, something he didn't have to do or make us aware of (they don't get a tip after all!). The lobby was imaculate, clean and modern, although the space behind the reception desk didn't seem to have been given the same treatment! The plastic wall clock wedged askew on the table would have been better binned and a more impressive timepiece put in full view for visitors to easily see when they're assessing their busy schedules. I guess if thats my only grunble, and it is, I'm obviously fishing for problems that arent there! Everything else was fantastic! The room was just off the reception area. Number 4. It had a double and two single beds. Again it was very clean, the decor was smart and didn't look tired at all. Some of the photos online made it look a little dated but I wouldn't be surprised it they refurbished recently? All the furnishing backboards are now black, not light oak coloured. The bathroom certainly looked very new in sand colour tiling, sparkling chrome fittings and 100% white grouting everwhere! Bedding was crisp and clean in white and navy, beds were firm and comfortable, The blackout curtains were fantastic and no outside noise at all. TV reception was clear as a bell. We didn't stay for breakfast so I can't comment on the other areas of the hotel. Our drive over to Gatwick airport in the morning took about 15-20min with steady daytime traffic. For a short overnight stay before travelling on it was perfect.
We arrived at the Gatwick airport, and could not locate the hotel on the board whereuoin you should see an accompanying # to call on the yellow phone 20 feet from the board. (it still listed under days inn, it's old name). However, assistance was in an officebeside the shuttle pjckip, and the shuttle was there in less than 10 minutes. Then everything improved; the driver was super courteous and wellspoken. We checked into our room, and found the beds comfy, 6 foot long tub, safe at the checkin for our passports,, and money belt. Extremely quiet A/C/ heater. Very quiet room, that blocked out outside noise when the windows were shut. Heater towe rack, which we used to dry some clothes, after washing them in the tub. Good channel selection, (however, all English I think). New good restaurant afixed, although we walked ":10) to the old english Farmhouse Pub For dinner. We had planned on staying here for only 2 days, after our 6 week multi country European holiday, before flying home go Canada, and were pleased that we were able to recharge ourbatteries before our 9 hour flight home. Added bonus was today, in sunshine, but brisk, we walked :30 to the train station, and we took the :25 train trip to the beautiful seaside town of Brighton, (25 pounds for 2 return). Excellent internet, and small grocery store across street :05 away. Shuttle service is 5 pounds return per person. One unfortunate part was there was no free breakfast that most Best Western's offer.
Airport stay over plus one night. Parked the Car 10 nights stayed 2 nights. Staff Helpful . Breakfast good value and cheaper if you pay the night before. Hotel service bus good. Very clean. Taxi direct line good service for pickup out of hours. I will stay again.
We stayed here for one night to make it easier for our early flight the next morning. The room was clean and comfortable and the food was ok. However we were put in a room next to a bus load of teenagers who were constantly screaming and slamming doors all night waking my two young children which was the last thing we needed when we had to be up at 4am! I had to get up twice to complain to reception who asked them to be quiet but it made no difference. This has put us off staying there again.
Easy to find & convenient to leave the car whilst jetting off. You leave your keys at reception for the duration, but they don't move the car off site, just to the back of the hotel. Didn't use the restaurant for dinner but had a drink in the small bar. There's a McDonald's only a 2 minute drive away & a small petrol station/mini supermarket. We had a nice breakfast (full English & self service hot drinks, juices & toast). Payed for a return shuttle service to Gatwick which was excellent (freephone at bus top to call for the return). Nice location & efficient staff, would certainly use this hotel again.
Stayed at this hotel beginning of April prior to flying from Gatwick. Paid for the park and fly deal which was good value for money,however the stay was not the best.Had to go to reception twice during the night/early hours of the morning,due to noisy occupants in the room above.Having made the issue aware to the night manager,I was assured that this would be resolved,as already said I had to get up twice,and the noise continued. Before I left I informed the day manager who just gave me a card and told me to e mail my complaint to Best Western.I suppose you get what you pay for,however I feel that the management could have resolved my issue a lot better.
Considering what we paid for a weeks carparking AND a nights accommodation this was excellent value and it was lovely room with all facilities. The whole operation was very well organised including taxis to airport because of very early start and shuttle bus when got back. We were too early for breakfast and on arrival we ate nearby at a restaurant 51° as we had children in our party and we needed to eat at 5.30pm. All in all highly satisfied. We will return!
I paid £84 for a nights stay for myself and my husband before a flight from Gatwick, including 2 weeks secure parking for our car. The hotel is basic but comfortable and perfect for a nights stay prior to a flight. We didn't dine in the hotel so can't comment on these facilities. Staff were friendly and we would book to stay here again if flying long haul from Gatwick.
Nothing special, a good clean comfortable bed, couldn't fault it, was peaceful area, despite being next to a busy main road, there was no noise in the room, was spacious, plenty of room for me and my colleague. The bathroom was spacious, had a bath and overhead shower which worked well. We stayed in a twin room, it had a TV, adequate lighting and access to power sockets, an open fronted wardrobe unit with shelves, a kettle and tea/coffee.
Lovely clean room - a double and two single beds. Good shower and bath Only needed for a few hours before flying out . We arrived at 2400 and left at 0430. Easy and friendly reception and a few min from Gatwick . Taxi costs £6.00 . Well worth it for us
This is the 3rd time I have stayed at this Hotel (Previously named The Days Inn) prior to flying out of Gatwick and it is still run by the same people. This Hotel is perfect for an overnight stay and park and an added bonus is that your car remains on site. The rooms are very clean, comfortable and tidy and there is a lift to the upper 2 floors. There is a restaurant and bar which are well presented. I did not eat on this occasion but I did see some of the food brought out to other guests and it did look very good. There is a 24/7 Minibus from the Hotel to both South and North Terminals at a cost of £5 per person return. Very reasonable especially if you have a very early morning flight. Most other Hotels only have buses which don't usually operate until around 6am if you are lucky. This Hotel is very good value for money especially with the parking as well. Definitely one for me when flying from Gatwick.
We needed somewhere to park whilst we went away for a week. The Skylane offered a very good price for package for staying overnight before leaving the car at the hotel & taking their Shuttle Minibus to/from the airport. As our flight was very early, we chose to stay the night before and get the shuttle at 6:00am the next morning. On arrival, we handed over our car key to the Receptionist and completed a security questionnaire - he told us that our car would be moved to a secure parking area at the rear of the hotel. Our room had been recently re-furnished and the furnishing were new. It was clean, today and quiet with plenty of tea, offer, sugar and milk on a tray in the room. We went to be early, after setting up our early-call with the Receptionist. After our holiday, we returned to the hotel on their minibus quite late in the evening and our car was parked by the main door ready for collection - we had to produce a ticket (given to us when parked a week earlier) & answer some security questions before the Night Manager released the keys, which was good. There is a healthy supply of 'stay & park' hotels around Gatwick Airport, but most of them require you to take your car to their offsite compound to drop off and collect.....not great when you have early departures (or late arrivals!). We were very pleased with the whole arrangement at the Skylane Hotel, and would recommend their service to anyone who has a similar need.
Arrived here with my family. The room was lovely and clean. The beds were very comfortable. We have stayed at this hotel many times and have always been happy with the service we receive. A great way to start your holiday.
After a long haul flight from Barbados we checked in here. How did we find it? Excellent service went that extra mile as we got there before checking in time. Was clean tidy offered coffee tea free wifi definitely recommend this hotel a great over night stay highly recommend it.
Stayed at this hotel in September 2016 for one night before our holiday. Transfers to the airport from the hotel were fine and the gentlemen was very friendly. We booked the hotel as a last minute, it seems to be one of the cheapest hotels near Gatwick and it feels it. Hotel car park was such a mess and cars tightly packed. Room was absolutely boiling and we slept with windows open all night and hardly slept due to the heat, and the air con was broken! The rooms were clean and the staff were friendly. Didn't try the restaurant as didn't really appeal! Overall it was okay for a cheap (compared to other airport hotels near Gatwick) quick stopover but wouldn't stay again.
We stayed here for 1 night in October. Our room was spacious and very clean. The room was clean and warm. They were very helpful on reception and the transfers was very reliable. I would use this hotel again.
Warm welcome at reception great room with modern clean decor easy parking good breakfast and just short shuttle from Gatwick. Wifi in room and coffee/tea. Great value too. You get a better deal booking direct with hotel rather than through one of the search sites. Definitely recommend
My room was small but adequate, the bed was most comfortable, however, the plumbing noises kept me awake, and not necessarily from my room.Excellent service from the transfer drivers to and from the airport, most helpful, in particular Dennis.
Stayed one night, perfect for the airport. Very clean and tidy, great staff. One negative - the bed was very hard for our liking. Bit of noise from other inconsiderate guests as in most hotels for airports!
We booked this hotel as we needed somewhere to stay the night before our flight and somewhere with parking for 16 days. When we arrived we soon realised they have overbooked for the size of their car park. There was absolutely no space to park and we had to leave the car blocking others in by the side of the building (thank god we didn't have a really expensive car with us!) Checking in was difficult as it was so busy, the poor lady behind reception was running around trying to sort everyone out while a man who worked there sat down in the lobby just watching. We had to ask him to help hold the door for us while we lugged 5 suitcases through a small door towards our room as he just sat there watching us!! Well done to the woman receptionist but her job would of been 100 times easier if the other staff weren't so lazy and helped. The room was lovely and I have no complaints about it whatsoever. We were on the ground floor. The shuttle service was great on the way to the airport, on the way back however (collecting us from the airport) it took forever and after a 10 hour flight, a shuttle taking 45 minutes from a hotel that was about 10 minutes away is a joke. We had to call them twice. Checking out was again, a nightmare. Only 2 members of staff for quite a few people, one couple said they had called ahead that they were coming home a day early but I don't believe the hotel wrote it down and their car was stuck out the back in the giant game of car tetris they seemed to play. We did however get our car back in one piece. Which we weren't expecting!! Our experience wasn't too bad at all, and for a budget hotel, we got exactly what we expected.
This is the 3rd time family and friends have used the Best Western Skylane and find it very good value for one nights stay and parking for up to 15 days,rooms are clean and tidy and the restaurant isn't to exspensive.
The hotel stank of cannabis when we arrived and in the upstairs corridors it was overpowering. We left the car parked at the hotel for a week and when we got back the car interior stank of it too - there were muddy boot prints all over the carpet, and 46 extra miles on the clock too! I'd zero'd the trip meter before we left. I complained to Best Western and they said that their hotels are managed independently. They passed my complaint on to the hotel and all I got back was an email denying everything. Not surprising given that cannabis use and the unauthorised use of my vehicle are both illegal! Whatever you do, avoid this one at all costs. ??
The hotel is ok, front of house service is not always quick. Shuttle service to Gatwick terminals was frequent and good, the driver was particularly helpful although we did have to wait nearly 30 mins for our return journey which he did apologise for. The rooms are ok and clean and they took good care of our vehicle which was left with them for 11 days. The big downside is the restaurant - it leaves a lot to be desired, in fact - I would go as far to say that I certainly wouldn't recommend it.
The whole experience has been shocking. Always had a great experience with airport hotel and parking previously but clearly I need to chose more carefully. When we arrived we were made to wait whilst the receptionist kept stopping our booking to sort other people out. Then when we got to our room at 11pm at night it was freezing with no heaters to turn up, just a panel to change the temperature which wouldn't increase. The bed was uncomfortable and the kettle only worked if you held down the lid until it boiled. To top it off when we brushed our teeth the water was brown- and not just a little!!! Finally after a lovely few days away and arriving back to Gatwick late at night we called to ask for our transfer back to collect our car and as we were told at check in that it takes 10-15mins to arrive I phoned them whilst we were on our way to the bus stop only to be told that I needed to phone back when we were at the bus stop really rudely because despite assuring the guy that we could see the bus stop already that if we missed the transfer we would have to wait an hour for the next one. Nowhere does it say there is set times for transfers. Lo and behold we stood waiting over 15minutes for the car to even arrive in the freezing cold in November at 11.30. Don't bother staying here even if it is the cheapest!!
Nice clean room. We only stayed one night for an early flight but it was fine, room nice and clean, bed comfortable. Didnt think much to the restaurant attatched to it though, food was poor as was the service
we stayed here the night before we flew out early. Easy check in and handing over car for parking. They keep the car keys and moved the car so no issues there. The room was sufficient for what we wanted and free wifi :-) comfortable bed and mini bus service for £5 each per person is direct to airport, only 10 minutes away. On returning we called the free service at our drop off area by the yellow phone on the pillar and they came within 10 minutes to pick us up and take back to the hotel. Thank you Denis :-) The only let down was we added on food in the adjacent restaurant but wouldn't bother next time. only included food not a drink for £10 each and the food wasn't great. 2 items on the menu i wanted to order i couldn't have as not available and we were told could not have the curry which everyone else in the restaurant seemed to have? overall the hotel and parking was great i would use these again and recommend and a good price.
The whole experience was quite terrible. Unhelpful staff, bar closed early due to some private function, no room service, not even for drinks and breakfast served from 7am which for an airport hotel is ridiculous as obviously the flights leave early in the morning, that's the purpose of staying at the airport hotel. Prepaid the breakfast and couldn't get anything to eat. Stay somewhere else, definitely wouldn't recommend.
Room average. Bathroom quite small a large person would struggle as wash basin very close to loo. We had booked double room but we're given a twin. Rooms quite quiet even though overlooking car park and main road. Evening meal ok reasonably priced for location. Had an issue when we ordered breakfast as waitress said reception had told her we had not pre booked and paid for it. Fortunately I had the booking confirmation in our room. (Booked through holiday extras). When I showed it to the receptionist she said breakfast had not been paid for according to her confirmation although it clearly was shown on mine. Very reluctantly she said she would let us have breakfast, but was clearly not very happy. Car parking was on site which was one of the reasons we chose this hotel. However the hotel mini bus will only take 8 people and runs every half hour. We asked for 9.00 am transfer (plenty of time for our 12.15 flight) but were told this was fully booked, as was the 9.30am transfer which would have been ok, so we had to take the 8.30am which was really too early. So beware. There are a lot of rooms in this hotel so transfers can be an issue even if you book on arrival as we did at 6pm. On return you have to ring for transport back to hotel. It takes 15 to 20 minutes to arrive..
Good place to overnight. Was initially concerned about parking on site but car was re-parked at rear of building in a date sequence for collection. On return ( at 0230), room was booked for another night. Next morning, car was parked at front of hotel in perfect condition - thank you! Note: Petra (reception) was excellent, friendly and very efficient. She also gave use a good Taxi service - (Roadrunners) to contact on return to airport if after midnight. Fast service and £6 for trip in early morning was brilliant. Recommend this hotel, service and on-site parking.
This is a good hotel of you are not looking for luxury. It is about 10 minutes from the Gatwik airport and the taxi fare from the hotel to the airport is 6P. It offers hairdryer, coffee, and wiffi. Make sure you are on time for the shuttle they offer otherwise they front desk guy will be rude to you. I wouldn't eat the breakfast the hotel offers. It is not good and the first and only time I ordered it it came with a hair. If you are here on business or looking for an affordable hotel this is the one. They could add a mini fridge making it better for the customer to buy outside food given the horrible restaurant.
We had booked this hotel as it was close to Gatwick and offered a shuttle bus service. When we booked in for our overnight stay we requested a shuttle transfer for the next morning at 09.00 and were informed that the bus was fully booked and not available until 11.00 and that we would have to take a taxi and that for our return the service stopped at 23.30. On our return I called from the luggage carousel area and was told to walk to the bus stop (a 10 minute walk) and call again, we duly called again at 11.15 and were informed that they could not collect us as we had not booked and paid for the return shuttle when I explained that we were unable to use the shuttle on our outgoing journey they told me that they no longer ran a return bus service. After a long walk back to the far side of the terminal we managed to get a taxi back to the hotel. When I talked to the manager he glibly said that Holiday Extras had the transfer details wrong on the booking details and laughed at me. I Have taken up this issue with Holiday Extras who have been very diligent in querying this with the Hotel and then a week later the Hotel Manager responded with a rambling response that was a complete fabrication that can be easily proved by phone records and receipts. Do not book this Hotel if you are relying on transfers and customer service.
Decent room, lots of issues with key card entry not working, up and down in the lifts several times 4 different cards still had to be let in by the manager. Parking is extra and pricy, Basic clean room, does the job
Arrived at 2015 on a Thursday night, There was 3 men checking in before me, The reservation staff member took ages to check them in, Then it was my turn, Took approximately 15 minutes to locate my pre paid booking, By the time I was checked in I asked about the restaurant and was told would be closing for last orders in 10 minutes, How on earth would I go to room (when eventually checked in) and make it back and order food??? Needless to say no food ordered. Bed was very comfortable, When trying to shower the water was freezing, The taps in the hand basin produced cold water also, so had to shower in cold water !!! Not happy. When checking out informed reception staff who could not be bothered with the problem, Did not even ask what room I had checked out of!! My advise, only stay here if you want no food at supper time and if you want to wash in cold water.
We stayed here prior to flying from Gatwick airport. The location was easy to find with the directions provided by the hotel. we arrived late in the evening and was met by a member of staff who showed us to a parking space. The receptionist was very helpful and chatty. Room was clean and all facilities in working oreder The price was excellent for location.
With very sqeaky floorboards and poor insulation you can hear and feel people in the rooms around you walking about, using the bathroom and walking down the corridors. The hotel restaurant was awful, staff barely speak English and got our orders wrong. Diet Coke and Kronenberg ordered, they brought a lemonade and Fosters. When correct drink arrived after telling them, they were flat. Food quality was poor and I left the fish from the fish and chips as it was soggy and disgusting. The minibus transfer was ok, but we were waiting around for the driver and the minibus itself is grotty. The return transfer was worse because we waited nearly an hour in 10 degrees. We called them using the yellow phone at the pick up point and they said someone will be with us soon. After 20 minutes we called again and was told by the man 'soon', when asking for clarification as we'd been waiting a long time in the cold he brushed us off and just again said 'soon' and for us to wait. The minibus used was worse on the way back and filthy. I wouldn't stay here again. We thought it would be convenient but we'll stick to the good hotels we know in future, namely Marriott and Hilton for the airport.
TV in room broken, heating didn't work,we were cold, manager was indifferent. Meal was awful, service bad and we waited an hour for the main course, overpriced too. We asked the manager about being cold and we were eventually given a heater for the room. We tried several rooms to find a TV that was working, to no avail. I asked if the TV's were checked and the heating, but he didn't respond. Wouldn't recommend this hotel to anyone travelling to Gatwick Airport.
We stayed at this hotel to visit family near by, but it is very close to Gatwick without being on top of it. We have stayed at the Travel Lodge just up the road but the additional £8 per night for parking is extortionate. The Skylane is clean, comfortable, quiet and the breakfast quick and freshly cooked.
Taxi service very good on the way out but extremly poor pick up at Gatwick airport had to wait over 45 mins and 2 phone calls..On return wrong car key given.. No refund of £10 or anything given after a late flight just wanted my car and get home.. Reception said woulod get Manger but then wasnt available!!!! Very very disappointted would not stay again rather get up early and drive ........ Very rude
Don't normally write these, but feel that customers should be aware of some of its flaws. My only reason for booking this was affordable, airport parking with overnight accommodation and a shuttle bus transfer to the airport. The minibus transfer is an extra £5 on your on-line booking which you only discover on arrival at the hotel. If you don't book the transfer early enough you risk having to get a taxi as my colleague who arrived after me later discovered. They only have one minibus for all the transfers! For a requested 9.15am transfer from the hotel to the airport they could only offer me a 9am or an 8am slot. In the end i opted to go by taxi with my colleague despite having already paid my £5. On return I followed their instructions to call them when I arrived. I did this from baggage reclaim, but by the time I got out the bus had gone and I had to wait for this one bus to do its round trip which meant I got transferred nearly an hour later. I phoned another two times to ask when the bus would get there and got no answer. If it's convenience and the minimising of travel hassle you want then don't go here. My flight got in at 10.05, i went through customs and baggage reclaim quickly, but only got to my car at 12 noon and that took some finding in the car park as no-one shows you where they have moved it too!
I don't write reviews as I think positive experience needs to be experienced. However negative or poor and justified feedback for places is helpful (this is my first such review). From entering the hotel we were greeted by an empty reception, the manager (as I discovered later) was sat in the office and he saw me arrive, with nobody on reception he made no attempt to get up and see to us. The room smelled of paint, not a bad thing as it meant they cared about the place. That unfortunately was the last vision of this we saw. When we entered the restaurant, a stark and sole-less place, we were shown to a table. I am not one for TV in a restaurant but if it's there you should at least be able to see it (half the screen was obscured by some partitions). We were then asked it we wanted to order and when we said can we order drinks first we were told yes but I can't do that, the man will do that. Then later we were asked by 'the man' has your drinks order been taken? We ordered our food moments later as we felt rushed. The waitress returned some 15 minutes later asking my wife "what have you ordered as we lost the ticket" 5 minutes later they came back to ask me what my order had been. 25 minutes later my 70's inspired prawn cocktail arrived. Bland and with less finesse than a rusty Ford Capri. So anticipation built, as you can imagine by now, for the Chicken Tikka Masala and Angus beef burger, New York style. At first glance the CTM was (for £14) practically a child's portion. My wife does not eat much but even she had to grab the magnifying glass and inspect closer. Her disappointment was heightened when she realised she had not been served her mini Naan bread - or maybe she had!! My burger looked, on the face of things, to be alright. Let's forget the hair in the chips. When my wife asked could I have my naan bread the waitress stared blankly and said Yes. So we asked again "the curry is served with a naan bread, will I get it?" Yes a bread was the reply, no said Carla I am due a naan bread for my curry, It's on the menu. OK. The server then left. During this time I popped the top off my burger to see processed cheese and bacon who's fat shone back at me like the pasty white flesh of an English girl on holiday. Nothing like uncooked bacon fat to make you hungry. My wife now on her last mouthfuls of curry spotted the manager (the one who didn't want to be seen on reception earlier). She held out her hand and then requested his attention. When he came to the table we explained what we had experienced, he said sorry I will speak to the kitchen. When we explained he may like to speak to the other tables (that had not been served, were waiting for courses, were ignored by servers) he told us I will deal with them if they talk to me. Anyway he said, I will get your naan bread for you. My wife who had now become Jack Spratt and licked the bowl clean said but I don't need the naan bread now as I have finished. He said okay leave it with me. We gestured to the tables around us, they all held their hands up, he looked at them and walked off to the kitchen ignoring the other tables. Guess what happened 2 minutes later? Yup the naan bread turned up. Well I say naan bread - if naan bread looks like a small seeded white bread roll then Carla was happy. So we said sorry but that is not a naan bread. The server said so are you saying you don't want it now? The look she got said it all. We sat there for some 10 minutes, the manager was nowhere in sight and all the servers kept their heads down. Finally the chef turned up apologising for the experience. Apparently some customers don't like cooked bacon fat! I am sure my FFS look made him re-think this as he said though i may have under done yours. Also your naan bread was forgotten by the server as she does not know the menu as it was new tonight. But when we asked so when does a bread roll look like a naan bread he said she doesn't know what it looks like. Anyway he offered us a free curry and a free dessert. We said it's not your job to apologise for bad service it's the managers but he has disappeared. He said "I know". We got a free curry! Wow. Please if you are staying here try and find somewhere local to eat. I know these places of fast turnover and unlikely repeat business are there for one purpose and one purpose only but you still need to feel as if a passion and drive towards customer service matters. Like I say I have never written a trip advisor review before but this place and it's management need reviewing.
Positives: Problem with web site booking, but sorted out very efficiently by the young women on reception. Shuttle bus worked well, booked in for return, no problems. Room clean and practical. Negatives: No hot water when I checked in and still no hot water when I went to bed. The Indian restaurant didn't exist any more, and so had to have a mediocre gammon and chips. My friend ordered a pizza, but the had run out of pizza!!!! We were the first in the restaurant at 6. Someone had been smoking weed in the up stairs landing, or just out side the open window. Those negatives really detracted from what could have been a very positive experience in a potentially fantastic hotel
Booked twin for overnight stay due to early gatwick flight. Bus shuttle cam within 5 mins of calling hotel reception £3 per person.check in very smooth and professionally done.hotel manager very polite and calm.room really good.totally spotless and lashings of hot water for long bath soak.wake up call on time .check out smooth also.taxi booked by manager also time and only £6 for 2 .there was small problem with room service ,but manager phoned us and apologised,will definetly stay again,been to the more pricey hotels at Gatwick and had bad room and bad service plus really expensive transport costs to airport.well best western and staff.
Ok before I start want to say the room was lovely, clean, quiet and had tea service. It was a bargain at £68 with two weeks free parking. Now a couple of things, when we first parked at about 1pm on October 1st we wanted to eat before our flight to Spain nope!! Restaurant closed!! Upon our return at 11.10 pm on the 15th we wanted a drink nope bar and restaurant closed CRAP. Then on Sunday morning I happened to glance at piece of paper we had been given with wifi code on said 'book breakfast upon arrival and pay only £5.50' so I said to receptionist can we still get this price (8.00am) we were told no? Only upon arrival? Now this would not have been an issue except that at 11.10pm the night before we had queried breakfast at £8.00 why didn't the night manager mention the £5.50 price then? Will not return and we gave our breakfast business to another hotel
booked hotel and parking with this hotel, the hotel was clean and tidy and staff friendly, they do a airport shuttle run for £5 return for adults (was not charged for the kids), I thought this was reasonable for a return trip. the car was there for 3 weeks and well looked after, due to hurricane Mathew while on holiday our flights were delayed, the hotel was and great about this when we finally turned up on the return trip they did not charge any extra to alter the dates as we had booked a overnight stay on return journey.. well recommended
Twin bedded room, my brother slept well but mine was uncomfortable. Room was clean and for one night adequate. The bar area is also used as a restaurant so there are no comfortable chairs. The food choice could be a lot better, it's downfall is the staffing levels, as long as you are prepared to wait it's fine. The same applies to breakfast and the choice a lot worse. Not somewhere I would choose for more than 1 night.
Ticked all the boxes parked for 2 weeks taxi to airport was £6 each way when we returned called the taxi firm they came within 10 mins it was early hours of the morning checked in was very quick,great room on ground floor modern and clean breakfast in the morning was very good plenty of it. Will definitely be using again
Additional costs that were not given when I initially booked. Unhelpful and understaffed front desk. Airport shuttle took an hour to pick us up. Driver was not friendly. Breakfast was terrible and overpriced.
Absolute joke of a hotel. Staff don't care. Car will be disgusting when you return. Beds not double. Restaurant understaffed and not what they state it is. RATS heard chewing in the corner of room. Hear doors slamming all night. Transfer bus is late or full. DO NOT think about booking this hotel. They will ignore your comments/feedback/complaints and you will be left out of pocket, tired and with a damaged/dirty car!
Wow what can i say lovely and clean brilliant value for money very helpful staff couldn't do enough for us definitely would recommend nice settings everything to hand if needed cannot pick fault with anything ??
Unprofessional and unwelcoming staff made this a bad experience. The guy stayed in the back office and asked us what we wanted we were overcharged for breakfast and I felt that the guy was disappointed that we paid by debit and did not give him cash
Everything has been OK. I am just disappointed by the food quality in the hotel restaurant for the diner, I recommend that you find another place where to eat in the town centre; the breakfast was OK for the price, but I've seen better. Overall OK for just staying a night.
I was a solo traveller and given a very nice clean comfy modern twin bedded room with a nice roomy on suite but I would have preferred a hotter shower. I found it was an efficient hotel but not terribly friendly in fact we hardly saw any staff. The buffet evening meal was very disappointing after a really good mushroom soup the main meal was not very hot very hard vegetables and thin watery gravy. I had vanilla icecream for dessert there was a chocolate cake/gateau as an option as well. At breakfast there was a large choice. I had fresh fruit followed by toast and marmalade but there was also cooked breakfast and cold meats available.
My family stayed in room 29 before a holiday for ease as we were flying from Gatwick. The rooms were clean, however the air conditioning unit didn't work and the night we stayed was hot a humid & with three people sharing a room it soon became unbearable. I complained at the reception as the thermostat wouldn't go lower than 18 degrees but the room was far hotter. I was told 18 was more than cold enough and I didn't need any lower. I explained the unit wasn't working as we were getting no air in the room at all. I was then told to open the window in a room situated above the reception doors with people arriving and leaving throughout the night! I explained this isn't how an air-conditioning unit works and that all the Windows need to be shot to regulate the temperature. Half an hour later someone came up to the room, amended the switch to put it on fan mode and told us to open the windows. After another hour not being able to sleep I went down and asked for a electric fan which they provided. The overall heat of the room coupled with the fact that we had had the windows open and her car door slamming and people entering and leaving every five minutes meant we had an awful night sleep. For a place at post it has air-conditioning units in all its rooms it's clear that they don't all work and nothing is being done to rectify that issue. I would never stay at this place again but choose to get up earlier and get a taxi to Gatwick to get more sleep before my flight.
Well what can I say, we stayed here for 1 night before our first family holiday with our 3 month old baby and I honestly could not rate it enough. We where met by the lovely receptionist Petra who is one of the loveliest and most helpful ladies I have met and this includes staying in some extremely expensive central London hotels. The rooms are clean, decorated nicely and have everything you could possibly need. And if there is anything just ask Petra on the desk as she couldn't oblige more! The bar is nice and quiet and fairly priced and the restaurant serves some fantastic food at great prices also. I will 100% be coming here to stay and use the parking facilities again for future holidays and recommending to all friends and family. Well done best western it's so nice to not only have value for money but be greated with a friendly face and by a helpful, sociable person. I have worked in the hospitality trade for many years and my advice would be to keep Petra she is an absolute gem and really made the start of my holiday a stress free and happy one. :)
Room perfectly clean. Think the mattress must have been upside down. Not comfy at all. Bar/Restaurant badly understaffed and menu nothing like the advertised one. Waitress does a grand job under the circumstances. Arriving back at 11am NOWHERE to get a cup of tea/coffee unless you go to Sainsburys nearby. For the price the hotel serves it purpose but could do so much better.
The call to be collected by the "courtesy" bus (which it turns out they charge £3 or £5 per person for) took forever to be answered. Bus took nearly 30 minutes and was overfull so people were waiting nearly an hour. The guy at check in was terrible - clearly had no training whatsoever. Handed out a room key. No comment on which floor it was on. Wanted any extras like the return to the airport paid up front. Also can not put food or drink on the room (apparently like all the airport hotels according to our reception/check in person - clearly not true). At least the room was ok and reasonably clean but that won't be enough to tempt us back unless it's under new management.
We booked this hotel for our overnight stay with parking for our honeymoon. Upon arrival check in was fine and we did park alright although it seemed busy. We looked at the restaurant but everyone sat in there looked utterly miserable and didn't seem impressed. It was really stuffy in there too so we decided to eat at the harvester down the road. The bedroom was OK but a very small double bed. Annoyingly we were told the minibus was full so had to pay for a taxi but it was only £6. The worse part for us and hence the negative review was our return visit back to collect our car. It was absolute chaos in the carpark with people blocking others and no spaces for arriving people. There was a queue at reception and all I wanted was our car keys but the receptionist was on her own trying to check people in, check people out, give out car keys and answer the phone. I cannot fault her, she was so apologetic and polite and a credit to this shambles of a hotel but she tried to do much answering the phone and keeping us all waiting. I waited nearly thirty mins to eventually get our keys. God knows about other guests at the airport trying to call for a pick up. The worrying thing however is the security. As the receptionist was doing a hundred things at once she asked us to write our number plate down on a scrap of paper and sign. However as she was on the phone she didn't even check our signature against the register when we signed the car in. We could have looked for an expensive four by four in the car park and walked away with the keys and the car!! We were then blocked in and had to wait again to get out. After a long flight and needing to get home this was the last thing we needed. The hotel isn't expensive but I cannot belive it is genuinley a Best western hotel and that they allow this chaos to continue. Book at your peril, there are no staff and security isnt good. Ps the shower was awful. Dribbled out.
Stayed here for one night en route to an educational course. Room was fine, clean and comfortable, although water pressure in the shower was a bit naff. Breakfast was adequate. Tried to eat dinner here so as not to have to move car overnight but restaurant/bar is small and needed to book for dinner. There was however a very good Harvester up the road and a Beefeater a little further on. Casual parking was a nightmare. The website picture shows a relatively modern building with ample parking out front but in reality every corner of the car park was crammed. They offer a stay and park package for the airport and there is a constant stream of people coming and going with an employee parking vehicles constantly.
We had a fantastic nights sleep here and the room was very clean. Breakfast was excellent with a great cooked breakfast that was very hot. Would stay here any time. Thank you. The bathroom was very good and spotless.
As airport hotels go this one actually isn't bad. The room I had was reasonably priced, it was clean and even had a faint smell of new paint. It was a comfortable enough stay but for the fact that the room was quite noisy - often an issue at airports with guests coming and going at odd hours of the night for flights. If you're staying here I would recommend ear plugs, but that's a good general tip for most hotels to be honest. The other issue they had was the restaurant. The wait for a table was, I was told, an hour. When I did get seated, in less time than was stated the service was speedy and attentive and the food was OK for the type of place it is. Other guests appeared to use the hotel regularly from their comments and it seemed the night I stayed was below expectations for some from the comments I heard. It's a comfy, clean, budget stay, 10 mins from the airport and it's value for money. If you want your holiday to start at the airport hotel, maybe spend a bit more
Used this for a stay and park package, could not fault the price. Not the easiest place to find but it is just across the road from a Sainsbury petrol station. Very busy on arrival and short of staff, it took longer than it should to check in and hand over my car. The reception soon fills up with people and luggage. Room was OK, clean with everything we needed, the air-con worked so no road noise. Breakfast, extra charge, was good and cooked fresh. Minibus to airport was prompt, extra charge again, driver is a gem. Return minibus was a bit chaotic but we got there, car seemed OK with no obvious damage. All in all....not too bad and would use again. One thing for the owner....get more staff, guests will not tolerate hanging about waiting for you.
Stopped here for one night due to working in the area.Room was good with a nice power shower.just the resturant that let it down food was terrible. It's advertised as indian resturant,which we were looking forward too but after sitting down we soon found out it wasn't.ordered our food which took ages then when it come out food was wrong.ordered pie chips gravy and peas.they brought out pie and salad.we couldnt wait to get out so asked for bill which we had to wait another 10 min for when bill arrived it was wrong tried to charge us for a pint of coke which we never had then had the cheek to charge a service charge which we never payed.Avoid better off having a takeaway or goin to garage over the road.
So we booked the skylane hotel for a 1 night stay with parking for 7 days, hmmmmm I won't beat about the bush it's a con, to be quite frank!! It's not a Best Western hotel by any means so don't be fooled online, WHICH IS JUST WRONG. As for the restaurant you just might as well go down the road to the local retail park where there is a host of food outlets better than faulty towers. Rubbish, Rubbish, Rubbish. And before I forget you have to leave your car key with them so they can park it (cram it in) more like. You also sign a disclaimer to say if any damaged occurs to your car it's not their fault!!!!!! BOOK THIS AT YOUR PERIL........
Booked in here for an overnight stay after a successful stay on previous visit. On our first visit we had a tasty and reasonable Indian meal which we enjoyed, so we prebooked and prepaid for an evening meal. After being seated in the restaurant, at our allotted time we waited unsuccessfully for over one hour for our order to be taken. In the end we gave up and tried to get a sandwich in the garage across the road. There seemed to be something seriously wrong here. (The hotel room however was satisfactory, but the evening in the restaurant has put us off from using this hotel again).
This is the second year in a row we have stayed here and apart from a small blip when we got to our room, and someone had obviously checked into the room prior to is doing so, we were immediately moved to another room as apparently the previous occupant had not liked the room and wanted to move, but not before he took off his cheesy socks and left them on the dressing table, gobbed up flem in the sink and laid on the bed!! Can't fault the receptionist, who apologised profusely and moved us straight away! The biggest disappointment was that the restaurant no longer served the delicious Indian food, and there was a very large group, so the food was taking about an hour. We decided on ordering pizza from the takeaway down the road. Room was very clean and very nice! See you next year!
Car parking spaces were taken by people on holiday (so no room to park), reception is not always manned, so you have to wait a long time to check in or out. The rooms were very basic, no complimentary toiletries or biscuits to go with tea/coffee. Only 2 towels per room. Stayed in a double room which wasn't big enough to swing a cat, let alone 2 people sleep in there! Ate in the restaurant which was run by only 2 people and had to wait an hour before my food arrived from which I had chronic indigestion all night. I also suffered indigestion from eating their cooked breakfast, so find somewhere else to eat or bring your own food as Tesco is just around the corner. The hotel does not offer room service, have a gym or swimming pool.
Having missed our flight home we had to find accommodation at 2200hrs at night, all of the hotels closer to Gatwick were fully booked and all I could find was the Best Western. Three star hotel which doesn't look anything special when searching on the Internet. I secured a double room at short notice for £185 for a night, this seemed very expensive for an average hotel. On arrival the receptionist was very friendly and the room was clean and well appointed. The hotel itself could do with a makeover as there is more atmosphere on the moon than in the expensive bar. Breakfast was very basic with a frugal selection and possibly the weakest coffee I have sampled for quite some time. I would stay there again, but only if there was nothing else available. Judging by the number of cars packed into the hotel car park I assume that the hotel offers a package where you can leave your car whilst away. Clean and tidy but you are not exactly spoilt whilst there. If you are looking for a hotel fairly close to Gatwick then you could do a lot worse.
When we arrived we waited a long time as no one was at reception. When a man came he was rude and abrupt. The form we had to sign said that the hotel is not responsible for any damage etc to your vehicle. Well, considering that they move it and it is on their land this is somewhat wishful thinking on their part. We crossed out this statement before signing the form and would suggest this to everyone else. The room was OK for the price. The bed had seen better days. When we landed, tired and jetlagged, we spent half an hour trying to get them to answer the phone to come and pick us up which was very distressing as we just wanted to get home as you do after a long flight. We nearly got to the stage of calling a taxi just so that we could get our car back. Eventually their bus arrived and we got back there, again service was very slow and our car was covered in mud, making us wonder where it had been. We will not be using again.
We booked 2 rooms for the night before we flew on our 11 night holiday, with parking for 2 cars. The restaurant had a very minimal menu and the service was very slow, food just about acceptable. The room was fine as was just for a night's sleep before our flight. On our return after a 9 1/2 hour flight at around 9 am (I was tired) we got to the pick-up point for the shuttle transfer and dialled the number for the Skylane hotel. It took ages for them to answer, they asked my name and how many guests, all good so I thought. When the bus arrived there were a few other guests that turned up after ourselves, so we had a 'debate' about who was first. We did manage to solve this amicably but as far as I am concerned, the hotel should resolve this rather than a ‘not my issue, first come first served' which was their response when questioned. When I went to get my car keys, the gentleman on reception said I needed to pay an additional nights parking, this was in part my fault as I had written the date of our return as the day before due to it being a night flight and me writing the flight date rather than actual return, however the actual dates had all been agreed with the booking agent and I had mentioned my error to a different receptionist when we left the hotel 11 nights previously who told me not a problem. The man was adamant I needed to pay the additional £6.50 which I could not understand but I paid to shut him up as his attitude left a lot to be desired, he said he was just an employee and to take it up with the booking agent! When driving home I realised he had thought I had exceeded the 15 night maximum stay, I called them when I got home and they did send me a cheque for the £6.50, but if he had just checked the paperwork (his job) rather than arguing with me (tired customer - paying his wages) it would have been avoided. In summary, rooms fine, restaurant poor and customer service non-existent. Personally I would not use this hotel again, I just wish I had read the reviews on here before booking as there seems to be a bit of a theme around the 2 issues we had. What I hadn't realised until I complained to Best Western was that they do not own the hotel it is run privately but with the Best Western badge, which means if you disagree with the hotel, Best Western refer you to the hotel to resolve it, very professional! I didn't even think it was a cheap option. Next time I shall book something with a decent chain (that actually manages the hotels) and a cab/minibus that has my name on it, book this one at your own risk!
The stay was fine (only one night). However, on arrival at the hotel I had to wait a while to check in as no one was at the desk. Then when someone did arrive, he asked for my name, then decided to deal with someone else so he than had to ask for my name again a few minutes later. Not impressed. I then ordered a taxi for 3.30 the following morning, got to reception in good time, only to find out there had been some sort of confusion and so the receptionist had to ring for a taxi which didn't show up until nearly 3.50. Just as well I left loads of time before my flight! As mentioned above, the stay was fine but make sure your transport gets sorted out properly!!
Very slow to check in, but when i did the rooms where surprisingly modern compared to the exterior of the hotel. The bar and restaurant is small with an overworked barman and waitress. The restaurant very limited to fish and chips, scampi and chips, burgers or pizza's.
On arrival the car parking was poor as most of it taken up by what looked like airport parking which was not mentioned on the web when I booked. The chap in receptione was very pleasent. In my room I tried to put the TV on but no reception so I did a retune of the TV but nothing, was about to go and complain but had a look rould to find out the ariel connectionhad been removed from the wall socket! Why? Went into the bathroom only to see tea or coffee stains on the floor and a part opened teabag sacheton the floor by the toilet. The handbasin still had the remains from someone shaving in the morning which I had to clean upAlso not mentioned on the web when booking was the resturant was Indian, and not being fond of that I walked to the petrol station and got a sandwich. I should have complained but after a five hour awful drive I just couldn't be bothered. Won't be staying there again
Was waiting for basil fawlty to meet us at reception ! Was pleasantly surprised ! The rooms were clean and well decorated the food was good in restaurant and not too expensive , the bar and restaurant staff very friendly , especially Abby in the bar ! For hotel and parking was £89 compared to £170 That what premier inn wanted ! Def value for money the skylane
Me and my partner stayed here for just 1 night as we were flying early from gatwick the following morning. We payed £99 for 1 nights stay and to park our car there for the week which I thought was pretty reasonable. On arrival the hotel looked nice, when we got into the hotel we were told that we had an option of either leaving our car there for the week and taxing/busing to the airport or he would give us some vouchers to park at gatwick long stay for the week to save us worrying about the taxi/bus journey from the hotel to the airport both ways and then our car would be here when we arrive back. (What a bonus) on the voucher it said that the voucher was actually worth £104. As to why we got this I'm not sure, but I'm not going to argue it. When we got into the hotel room I was pleasantly surprised how nice it looked. It was clean, nicely decorated and felt homely. The only downside was we had single beds that couldn't be pushed together, I asked the man at the reception if he had a room with a double bed and he changed us over with no issues. He was also very helpful as he printed our boarding passes as well. Wifi was also very good. Overall, a nice stay.
We had a one-night stay before flying out from Gatwick. The hotel was good value as included the week's parking in the price. There was plenty of parking when we arrived. As we had a very early flight we couldn't make use of the shuttle bus (£3 pp) as that starts at 6.30am, however the check in clerk took care of arranging for an early morning taxi for us. This all happened as planned, so no stress on getting to the airport on time! The room was ok, fairly compact for a family of 4, but it was ok for just the one night. It was clean and outside noise was minimal. Tea & coffee are provided, but we could've done with a few more than 2 single plug sockets. The attached restaurant does large, pub grub type, meals. The waitress service was good, but beware that service charges are automatically added to the bill. The only criticism was the absolutely dreadful, booming music. I don't even know how to describe the genre, it reminded me of a very bad mariachi band. All in all, a good choice for a stopover before flying out from Gatwick
Hotel was basic but did the job. Airport drop off and pick up very good. Restaurant looks good but in all honesty it is the worst meal and service I have ever had in the UK. We even apologised to some USA visitors on the next table for the appalling service.
The bedroom was fine BUT the restaurant is dismal, shoddy and soulless. The inglenook fireplace is screened off but a large screen TV was screwed to the brickwork . The decor was dull, workmanship poor. The food was stodge directly from the freezer.
Really clean and lovely room to relax before your flight. Hotel well equipped with everything you need lovely hot shower, or bath large bathroom beautifully clean and lovely fluffy towels. Left early morning and used Purple Parking arranged in the deal. Excellent would definitely use again. Use this deal you will not be disappointed lovely way to start your holiday.
Nice clean, quite. Like that you can leave your car in hotel carpark. Bar well stocked, restaurant had reasonable choice of food. Served hot. Would I stay here again, yes. Check out very straight forward. Taxi ride to Gatwick is £6
Only stopping overnight before flying out. Easy to find and reception welcome easy and quick. Room basic but good, clean and well layer out for the size. Towels looking a bit tired and TV remote not working even after a change of battery, The breakfast was ok nothing special for the £15 cost but please change your coffee a big let down.
Arrived to find car park with cars just abandoned anywhere! Check in took forever,rooms VERY hot & stuffy with air con barely functioning,restaurant was very dated and food very basic and dry! Glasses were dirty and as I picked mine up it broke due to large crack Main concern was on arrival from our 10 day holiday to collect car,my car wouldn't start,when I spoke to reception he was far from helpful and said maybe was the battery,I asked to speak to manager and I was ignored,after having to raise my voice he said manager wasn't in and wouldn't be in until tomorrow,I had a 2 hour drive ahead of me to get home and car would not start,another guest who was checking in kindly came outside and assisted me and finally got car to start,the service from this hotel was absolutely disgusting and after reading the reviews on here I would strongly advise anyone considering to stay here to reconsider,I will not be staying here again and would certainly not leave my car here!!
We stayed here after returning from holiday and leaving our car for the 13 days before. Firstly when we come to drop the car off, although they advertise a free shuttle, we were informed the shuttle was "out of order" for the next hour or so so we would need to pay for a taxi, when in fact the shuttle was actually picking up the housekeeping supply's! But anyway we were happy honeymooners and wouldn't let this worry us and just paid for a taxi! On our return we got to the hotel at 12am and there were some people trying to check in at the same time, who had just been informed that the hotel had overbooked and would need to drive to another hotel 10 minutes away. I did feel a little sorry for the guy on the desk because the decision obviously wasn't his however his attitude and the fact he took 20minutes of arguing to call the manager just isn't acceptable when you have a queue of people waiting to check in! (Guys I hope you got a room)) we finally checked in and luckily had a room. We had been informed by another guest sat in reception that the aircon wasn't working in any of the rooms and the rooms were stuffy. By this point we were so tired and not very bothered by this however before we were finally given our room key these guest were told their aircon was now working, and as a result so was ours. Reading reviews as I write this i don't think the aircon has ever worked and low and behold when we got to our room it didn't work, and 10 minutes later we saw the other guests sat in reception again, so why lie about it being fixed... People will notice! We ended up sleeping with the window open resulting in the worst night sleep due to trains/planes and cars being moved around in the car park really early! We were married in a best western hotel and decided to book this through thompsons thinking we knew what we are getting but there is no way this hotel is worthy of the Best Western name!
As a gift to our best friends we thought we would book them a nice room after a long day getting married. We called up the day before to confirm our booking, to be told everything was fine and they were looking forward to our friends arriving. Then we arrive. The lovely night porter swearing at the people in the front of us in the queue, being told they had to get a taxi to Gatwick. There's me hoping and praying that wouldn't be the case for our newly married friends (with a 1 year old). But you've guessed it, despite paying 5 months ago they were told there was no room and they'd have to go to another hotel. A lot of arguing later somehow they found a room for our friends to stay in. Really not happy and I will be expecting a full refund. Disgusting treatment of customers.
I stayed here for just the one night on a business trip to the area. Upon arriving in the car park, it became abundantly clear that this was a stay, park & fly type of place. Check in was quick and efficient, and my room was perfectly functional. Everything worked, which is a good sign, and I have to say that the aircon was exceptional. As was the hotel wi-fi; a good strong signal and no dropouts. The food in the restaurant was actually quite good, and served piping hot. But the breakfast was a bit of a let down if I'm honest. Poorly presented and tree seemed to be lots of staff collecting plates, cutlery etc., but nobody keeping the breakfast hot plates topped up. Checkout was as equally quick and efficient as checking in. Would I return? I think I'd like to try other hotels in the area first if I were to back this way again.
I stayed here for 5 nights for work - it is an airport parking and 1 night stay hotel. I cant coment on the shuttle as i had no need for it, but that said i did see it both in and out of the car park. The carpark is tight - but its an airport parking car park and they have to squeeze as many in as they can. The carpark looks like chaos, but having watched them moving cars around, it is actually really organised ! My room was basic but clean, there was a but of coridoor noise due to people coming and going, but i have experienced worse. Granted - I wouldnt want to stay here for a holiday, but i will be using it again for work. My biggested issue really was the resturant - it claims to be an Indian resturant, but when you go in, it isnt, aparently they havnt done that for ages..... The food in the returant was overpriced and extremly slow, annoyingly there really isnt a lot else around foodwise.
This is my first bad review and I am not a moaner and normally put up with stuff but after the response I had to a cal to the reception it was the straw that broke the camels back ,,,, hotel is very old and tired and not even kept clean but it is only a stop over hotel so I could deal with that but first the restaurant took over an hour to serve our food , the food was dry and mainly wrong but trying to get the staff to correct would of been another hour , staff we not helpful or polite , and we was told the hotel runs a bus every half hour but was told the only available slot was over an hour before or after the time we needed to catch our flight and was had 2 children so could take any chances but the topper was when I could get the air conditioning to work I phoned the reception to ask how to get it to work as it was a very humid night I was told it wasn't working and then after a while he admitted none of it works (I doubt it ever has ) then said I can just open the window and will be "alright " which if you wasn't above the hotel entrance with people arriving and leaving all night so none of us slept at all would of been ok
In one word this hotel was horrendous!We booked ahead for 8 days of parking and one nights stay. We arrived late with a toddler and a 6 month old,to start the parking was an absolute shambles...no order to it and cars were bumper to bumper. It was very difficult to manoeuvre around the car park and there was no guidance. We ended up paying to park at Gatwick itself as we had no confidence that our car wouldn't be damaged! It certainly isn't a secure car park. Service on the front desk was appalling, the guy was rude and incredibly unhelpful. Despite having indicated we required a cot on booking he was surprised by this....he did find us a cot and dumped it outside our room telling us we had to set it up as this wasn't something they did!! The air conditioning was broken and the rooms were horribly stuffy and uncomfortable. We were moved but it turns out they knew the air con was broken in that whole wing so it made no difference. We opened the windows only for the room to be filled with the stench of smoke from the guests gathered outside reception smoking. We have been offered a partial refund but really the staff need training in how to provide customer service and they shouldn't be allowed to offer parking as they do! We will now always use the long stay instead. As there are so many other options for park and fly I would highly recommend you go somewhere else!
We stayed one night b&b with 15 nights parking and paid separate for the evening meal. We thought the budget hotel was fine. We had a good clean room, and the meals were good. The disaster problem was the fact that the hotel did not provide a shuttle after midnight from Gatwick airport. Instead they gave us a taxi number to call. We headed out of the terminal at 2.30am, phoned the number and was told to go and wait outside the premier inn hotel, and after a bit of drag we did. We waited and waited then phoned the taxi number again. 'Sorry you are in the wrong place' was the reply. 'Go across the other side of the road.' We dragged our suitcases again across a mayhem of traffic, only to find complete chaos with cars and taxis and people and cases everywhere crowding along the pavement . The noise was terrible. I phoned the taxi again pushing the phone to my ear. 'Look out for a silver Toyota', was the reply..Half an hour later I was about to phone again but noticed two missed calls on my phone. 'Hell,' I said to my wife I couldn't even hear my phone because of all the noise and people shouting. I phoned the missed call. 'I have driven around twice and couldn't see you, sorry I have left the area now,' was the taxi drivers comment to me 'You are .... joking,' I replied. We came out of the terminal 1 hour and twenty min ago and were freezing and still no taxi...Until a kind lady police officer took over and telephoned the taxi number. Ten minutes later, she stood in the road and stopped the traffic and led the taxi to us. This was our first not to have a shuttle at Gatwick and the last. We couldn't see our taxi and the taxi driver didn't have a clue who to look for, they are not allowed to wait, they are moved on immediately because of the chaos.
Stayed here on 10th Aug before flying out to Budapest very early the next morning, did stay here once when it was a Days Inn but you had to drive to an airport car park the following day then. My partner didn't check the reviews on TA before booking it again as he hadn't realised it was what had been the Days Inn or that the parking was now on site. We managed to get parked sensibly in what was quite a full car park, the shuttle bus doesn't start til 6am and we needed to leave the hotel at 3.45am and so requested a taxi that reception order for you. We didn't bother to eat at the hotel and stopped at a pub on the way down as the indian food was elusive last time we were there and we had reviews about the food not being brilliant. Overall the room was fine, quiet and the bed comfy. We got up and headed down to reception for 3.40am and was staggered to find the reception foyer full of people trying to get to the airport and and a stressed out guy behind the desk demanding the taxi company start sending some taxi's to get people moved. This became a worry really as taxi's started to turn up in one's and two's and the drivers would call people by shouting out your room number which I didn't like especially as people were rushing towards taxi's and could have easily lied about what room number they were in to hijack someone else's taxi! Eventually we finally got a taxi 30 mins after the time we had wanted it for! On our return we landed at 9.40am so rang for the shuttle to come and get us, firstly make sure you ring at the earliest opportunity as it took at least 30 mins to get picked up, if you do wait until you get to the bus stop, bare in mind that the number the hotel is listed as at the stop is still under the name of Day's Inn. The elderly gent that collected us was lovely though, he is an asset to the hotel. We returned to find our car had been moved and parked in a very haphazard fashion very close to other cars - it's not hard to see how cars are getting damaged in there and at no point did we realise that on check in we were signing a form to allow them to trash cars!! The car and taxi thing is a bit off putting in terms of using this hotel in future!
Having booked this hotel for an overnight stay prior to flying out of Gatwick I wasn't hopeful having read some of the reviews. I have to say it did just the job. I will say that I am glad I wasn't leaving my car there as the car park was rammed full. The rooms however were much better than some airport hotels I have stayed in. They were clean and tidy with a modern bathroom, air con and double glazed Windows. We didn't eat there, but had a drink in the bar which was fine and not overpriced. Staff were friendly and helpful. Would stay again but would avoid leaving my car there as I am quite precious about it....!!!
We stayed here overnight before our flight and found a great value package through Holiday Extras, including an overnight stay with parking followed by 8 days parking at Purple Parking. ..just £3 more than the price of car parking alone! Yes, it's a basic no frills budget hotel but it was surprisingly quiet and we had a good night's stay with no problems. It was basic but clean. You certainly wouldn't be expecting luxury at these prices but for convenience and value it was incredible. I'd definitely use them again.
Large clean comfortable rooms and not too far from Gatwick Airport. 1st choice went needing to park the car for a couple of weeks and stay the night before your flight. Paid £99 for room with 15 nights' car parking for 2 adults and a child plus £15 mini bus transfers. Had to pay an additional £6.50 extra day parking as flight delayed upon return.
This hotel was just what we needed for a night before an early morning flight from Gatwick. The price of the hotel with parking was reasonable which is why we booked. The rooms were clean and the service when we arrived was prompt and efficient. When we returned to collect the car after our holiday it had been moved to the front of the car park and collecting the keys was once again easy and quick - we were back on the road within 5 minutes. The hotel does offer a bus to the airport but it's worth checking because we found that a taxi was cheaper for a family of 4.
Stayed here for just one night before flight from gatwick and made use of parking deal. Was concerned when I read previous reviews but had no problems at all. Clean and quiet room and car ready and waiting on return. The shuttle to the airport doesn't start until 6am so had to get a taxi to the airport but quick and efficient service on the return. Lovely pub just round the corner too.
This is our fifth visit to this hotel. We always stay here before flying out of gatwick. If you are looking for the Ritz with 5***** service then this isn't the place for you however, for a very good value family room this is an excellent place. The room we have is a quadruple with 1 double & 2 single beds. We are a family of 4 with teenagers and most hotels sting us for 2 rooms so this is good value at £81. The beds are comfy with nice bed linen. The bathroom is clean with everything you need. The room is cramped as they have squeezed the 4 beds in but nevertheless a good nights sleep. Plenty of tea & coffee for 4 people. The breakfast is £5.50 extra each and is adequate. There is a choice of cereal, juices, tea, coffee etc and a grill your own toast machine. They bring you up s plated full English which is fair, plenty of it but pretty cheap ingredients however, good value and a good start to the day. The restaurant now. This year the Indian food has gone as apparently the chef has left. The food we had was not the best, cheap ingredients, basic pub food but at restaurant prices. £96 for the 4 of us. Definitely not worth the effort or money. The service was poor to say the least, portions small and generally defrosted frozen food of cheap quality. It's a real shame as we've always enjoyed the food on other visits. Again, bar service slow and drinks expensive. Will definitely return but would probably make alternative arrangements for dinner.
My family and I stayed for one night before our holiday . Luckily my husband phoned beforehand and double checked our booking, they had booked us a double room instead of a family room. The room itself was ok if a bit cramped but fine for one night. However the carpark leaves a lot to be desired, its more a piece of waste ground not an actual carpark. Expect a very dusty car on your return. We had to get a taxi to the airport which was fine as we had an early flight, but got their transfer back. Beware as its a complete con. Their website states £3 for a single journey or £5 return. They charged us £9 for a single trip . Taxi firms only charge £6.Needless to say we were not impressed but after a long day travelling we just wanted to get home. Wont make the same mistake again.
This hotel is very handy to Gatwick airport and very reasonably priced. there is a shuttle which comes regularly between airport and hotel for a reasonable fee. Staff friendly and courteous, nice little town to explore for the evening well within walking distance to hotel.
Thankfully this hotel was used more for an overnight stop for Gatwick Airport than for any longer stay. Fawlty Towers is alive and well and prevalent in every way in this shambles of a hotel. On arrival we had to park on the main road as there was no space in the car park. It would seem they are more than happy to double and triple park vehicles as the hotel looks to be a drop off for lots of Gatwick travellers. Given we had a hire car for the day that needed returning to the airport when we left I was incredibly nervous to leave it anywhere near any of the other cars as they appeared to be haphazardly parked. The hotel's outlook is old, drab, and badly in need of servicing. It appears rundown and the staff do not appear to have a clue. We were one of the lucky ones in that they had our room and booking, but we saw several other guests arriving as we did only to be told they had no rooms available and were booked out (even though said guests had proof of booking). It was shambolic. Our room looked very tired, was definitely in need of new bedding, new curtains, pretty much new everything. Same in the bathroom. Again, we were thankful it was only a night we had to stay. The restaurant followed the theme of the hotel. Hardly any guests in but apparently when we ordered pizza for our son of 8 and a pizza and chips to share for my wife and I we were told it would take 45mins because pizza takes a long time it seems. When it finally arrived my sons pizza was nothing more than a Chicago Town bought pizza with chips while ours looked like a supermarket frozen pizza with some odd bits of wafer thin ham chucked on top... 45mins and almost £30 for this was a joke. The lessons to learn here are simple... I was drawn to book this hotel because of price and apparent location to the airport. Don't always believe what you read (the hotel is about 15mins in the car in a suburb away from the airport) or go on price. So glad we only stayed here to get to the airport.
My daughter and I stayed for one night before driving to park at Purple Parking Gatwick. The parking is very tight and busy, but I managed to get a space. The check in was good. The room basic, but very clean. The restaurant lacks atmosphere and smelt a bit funny, so we walked into Horley for dinner, it was fine for breakfast though and the food was OK, just the cooked breakfast was tasty, but a little greasy. Would stay again.
We stayed at another great western in Colchester for my daughter's wedding which I cannot fault in any way at all , now we arrived at this hotel what a difference waited ages to book in room had holes in the curtains went for dinner waited 20min to be seated there were only 8 people in the restaurant then waited another 20 to be served a child was in and out of the kitchen only about 4years old I would not recommend this hotel to anyone we only booked it because of our stay at the other hotel in Colchester will not be making that mistake again
Having stopped at this hotel several times it has gone from bad to worse. Last weeks stay was the worst ever. On arrival couldn't even park in the car park . Total chaos cars abandoned triple parked and other cars blocked in. Was given my room which was clean with comfy bed and powerful shower. Air con wasn't working properly and had to have windows wide open so I had the pleasure of hearing the staff attempting to move cars around at the rear car park and moving cars to the front for people arriving back from there holiday. I was woken up at 6.15 in the morning from some member of staff wanting me to move my car as there where now spaces available away from the hotel entrance. I ate in the restaurant the service and food was appalling so meal was sent back and left before it reappeared. The waiter just dumped the plate on the table and walked off no offer of condiments cold chips and a warm sauce poured all over the salad. The staff and service at this hotel is substandard and certainly goes down as one of the worst Best Western hotels I have stopped at. I watched as a member of staff walked around the car park in darkness with a basket of keys pressing fobs and looking for the indicators of vehicle to go off before he could move the vehicle. A WORD OF WARNING if you hand your keys to the hotel whilst you are on holiday and your car is damaged or stolen your insurance will say you are not covered. Ask the hotel to see if they have an insurance policy covering damage to guest vehicles and also does cover for damage whilst staff are driving it. I certainly wouldn't recommend this hotel and I have finished with it and won't be going back.
Shower was poor. They provided a wobbly ironing board and a poor quality iron. Apart from that, overall a good experience. Finding parking place can be tricky, especially during school holiday time. The rooms are good size. Breakfast fine- not much variety- but sufficient.
Room comfortable, hotel relatively easy to find, organisation of vehicle parking seemed chaotic. Restaurant service seemed to be needing room for improvement, the guys that transported us to/from the airport very helpful, HOWEVER we were informed that when we returned we MAY need to look for the phone number of the DAYS INN. (previous owners), to arrange transport back to be reunited with our car. Sadly after travelling for 20+ hours, this minor detail was forgotten, so the information on the board at Gatwick was worse than useless. Please please please update that notice board - it's not difficult, and improve on restaurant service and everything is cool. We were here when it was a Day's Inn and you need to work on a couple of things to get it back to that level.... We will be back to check !!
When we arrived after a 3 and half drive the fist thing we was greater was move your car closer to the other car only so they can cram lots more cars in. The guy on reception seemed to be doing several jobs. There was no welcome and he couldn't find our booking so started checking someone else in. He finally found our booking and just gave us a key and told us the room number. He never gave any directions to our room we ended up walking round the hotel to find our room. We had to guess what time breakfast was as never told. The breakfast wasn't the best and we had to sit in a dark room during breakfast. Be careful as the stair guards are loose and nearly tripped down them. Poor maintenance throught the hotel. The shower needed to run for ages until any hot water came through. On exit there was a guy in the back office just shouted through to leave our key on the top. No customer service. We are due to come back to Gatwick in 6 weeks to take a family member to the airport and we will definitely NOT be booking this hotel for our stay.
Very convenient for my early morning flight. 5 minute drive from LGW. Worth staying for 1 night but wouldn't recommend more than that. Room reasonable size and comfortable. Bar/eating area little atmosphere. Parking for plenty of cars but had some difficulty finding a space. Slept with window open and lots of aircraft noise.
We just stay a night before our fly to holiday I woke up in the morning hot water only dropping they offer the new room but I have to fly early and I didn't get any shower and not point to move new room. Un safe cables round to room.i don't think I'll be stay again there
Booked through best western phoneline 7 adults/3 rooms - 2 doubles, 1 quad (1 double 2 singles- wanted a triple singles room but not available so had to pay extra for the quad). Also holiday parking for 2 cars. Good points. .Nice rooms. Good beds. Clean. Nice. bathrooms. Accomodation perfect. .sainsbury petrol/shop over the road, great for breakfast pastries and fruit. .Resonable price. Bad points. Service apalling. The reception man argued with us over what we had booked. Changed his mind 3 times. First it was 3 doubles. Then 1 double 1 twin. Finally offering 2 doubles and a triple twin. Told him and showed him confirmation that we had paid extra for quad room. Still he argued. We agreed to take the triple twin just to put an end to it (which was actually what we had wanted in the first place but was told it wasnt available and had to pay extra).Finally we were given our room keys and found he had still sneakily given us twin rooms not doubles which had a fixed bedside table between each bed. We had to go back and queue again to get him to change it. In the morning we ordered the buffet breakfast for 4 of us. Big mistake. The table was laid with only 2 teacups with drops of tea in them still and used teaspoons. No knives only forks and spoons. No side plates for toast but then no bread for toast either. No orange juice, milk or butter, had to ask for it to be replenished. There were other empty serving dishes but we didnt ask for them to be replenished as we never got to see what was on them in the first place. There were no orange juice glasses so asked for some, the ones that were brought were dirty. Cutlery was also dirty. The hot food when brought was ok surprisingly and we didnt get ill. We had eaten dinner in their restaurant the night before which was fine. Small portions but inexpensive pub grub so thats why we thought we would be ok with the breakfast. The only good thing was that 3 of our party had stayed in bed! Amongst our check in info we were given a small slip of paper offering a promotional price for breakfast if booked when checking in. Because of the dispute over the rooms when checking in we didnt notice it til late at night. In the morning when we asked about it the receptionist said she wasnt authorised to allow the discount but if we paid in full they would get their manager to call us to authorise a refund of the difference. This call never happened. As mentioned above we should Have definately gone over to sainsbury for pastries and fruit. .They offer a shuttlebus service to/from the airport (£3pp) however this stops at 11.40pm. Our flight was an hour later than this so couldnt have it. This seems crazy. .On returning (in taxis) we collected the car keys. Tried to unlock my car to find my key had been broken and was only just usable. We had to go back in to speak to the reception man who had not mentioned a thing about it when he had handed it over. He told us that his driver had informed him of it already. We asked for a short note to confirm that he acknowledged it had been broken there. He was extemely evasive. Kept saying we can call in the morning. In the end we managed to get him to scribble something on the back of a hotel business card. Even then he didnt write anything very clearly. We had to email the manager today. Last year we stayed at Gatwick Ibis. Much better hotel. Would have done the same this year but they dont allow 3 in a room. This was the only reason we chose skylane.
This was a reasonably priced hotel near to an event I was attending. The room was clean and ok. The meal was decent and well priced. Parking was a little tight, but I managed to find a space. Disappointed that the bar was closed at 10.30 when I returned, but reception staff pointed me in the direction of a 24 hour garage locally...
We booked this hotel as we were attending a wedding around the corner. Upon arrival, we checked in ok and went up to our room. The room was basic, nothing particularly special about it. We went down to breakfast the next morning which was alright, we were asked if we wanted a cooked breakfast - however there was no option as to what you wanted included so if there was any allergy's or anything you didn't want, you had to state it at that point. The breakfast came fairly quickly. However once we had finished and the plates had been cleared, we barely had time to breathe before the gentleman started clearing up the table around us. I thought this was rather rude and we took that as our que to leave. Upon checking out, there was no one on reception (even though you could see someone just sitting in the office) We had no idea what to do but everyone else had just left their cards on the surface so we did the same. Not brilliant service. The hotel itself is dated and needs a refurb. I wouldn't stay here again.
When we arrived after driving over 6 hours on a very hot day on a busy bank holiday weekend,we were very rudely received by the reception. The man said "Is that your car out there you need to park it closer to the next car as we are expecting a lot of cars" Not a hello & welcome first and then...May I ask you to park a bit closer....when your checked in. Anyway we got settled in. The room was clean & comfy to Premiere Inn sort of standard. We had an Indian meal voucher, food & service lovely. Breakfast was good too. BUT really shocked at how they park up all the cars bumper to bumper at the back of the hotel!!!!!! When we collected our car after our holiday on initial inspection it looked ok, but when we got home, we found that the underside of the rear bumper was very badly scratched which was not there when we checked the car in. It must have been caused by the way all the cars are all rammed up against one & other. Nothing we can do about it now after we had left the hotel without spotting it!! We would have used this hotel again if they hadn't damaged our car!! Be warned about how they park your car whilst your on holiday.
Stayed at this conveniently located hotel overnight. Wish we had booked car parking direct with hotel but we had already arranged hotel and parking through a subsidiary company. Anyway, the hotel was very clean and comfortable and surprise quiet. It has an on site restaurant where we had our evening meal which was very good and our cooked breakfast in the morning also very good. After our meal we decided to go for a short walk to the petrol station a few minutes from the hotel where it had a sainsbury express on site so we were able to buy some things for our trip instead of at the airport. The road was very busy and noisy but it was leading to and from the airport. The staff and hotel is very good and we enjoyed our stay there. We would definitely ring direct next time to book room and car parking, as they do offer a shuttle to and from the airport.
Due to its location we decided to stay here. On getting into the room we had the biggest problem. So hot and with curtains wide open it was like an oven. Tried to turn Air Con on but nothing happened. Went to reception and was told some one would be up to look at the fault. However 20 hours later the issue was the same with sleep impossible. We went down to dinner and waited to be seated as it said but the first 2 members of staff ignored us so we found a table. With dirty glasses we should have left then but we were tired and hungry. Again we were ignored by the 2 staff members so just left and did as others have down found a place nearby. It later transpired that the AirCon has not been working for over 2 weeks so being lied to is another reason for such a poor review. On the plus side the bed in our room was very comfortable and bedding towels etc very clean and good quality. The sleep rating is so low due to the heat problem not the bed itself.
Stayed as had an early flight. The hotel on arrival had no parking, absolutely heaving even though rang ahead to check. Cars double and triple parked. The hotel is clean and bed comfortable but absolutely boiling hot with air con that doesn't work. When I went down to ask they sent me back saying it took 15 mins....it Doesn't work just fobbed off. No food after 915pm...not explained when booking made. Very, very noisy hotel. I stay with Best Western regularly and this is the first time I've been disappointed. Another guest in reception was complaining about a drain smell in her room and the receptionist told her to spray the room with something...she said she couldn't as she had small children, felt like they couldn't be bothered.
I booked this hotel because I was very particular about area as I had to often visit work on short notice during the night. When I arrived to check in they said they were over booked and they suggested me to go to a hotel which is 10 miles away! When asked why they did not inform me they lied that they called me but I was not reachable. When I insisted my phone was always reachable, they showed me a list saying we called all these numbers. When I examined the list my number was not there. That is when I realised they were just bluffing. Finally after some argument they gave me a room and talked to me as if it was my fault!!! Room as such was good and clean.
WE arrived and managed to find a parking space and checked in. When we tried to enter our room the key wouldnt work, only for somebody to open the door as they were already in that room. Back to the desk, very little in the way of apology and given another room, got in OK. The room was basic but fine, apart from the fact that the air con didnt;t work, so we had a very hot night, We could have opened the windows, but being at the front of the hotel it was very noisy. I had researched the area and we found a really nice pub called "The Farmhouse Pub" which was about a 15 minute walk away, very nice and friendly and the food was delicious. We got a taxi from Holiday Extras £6 each way, very reasonable. When we returned to the hotel to pick our car up, there was gravel and dirt all over the (new) car mats, really disgusting and both sides, driver and passenger. We should have complained at the time, but just wanted to get on the road home.
this hotel was like a railway station platform. Packed with travellers ingoing and outgoing to/from Gatwick. Staff that could not cope on reception. Car park was chaos at 1600 hrs. Hardly a place to park. The room was ok but being on the front had continuous car noise. They have a separate restaurant that offered evening meals. Limited menu and poor service. I waited five minutes to be acknowledged and eventually got my own table. Same restaurant for breakfast, slightly better service but certainly not worth the near ninety quid b&b. Decent Wi-Fi. Better places.
We stayed here in July left our new car with the hotel for compound parking whilst we went on our holiday. Upon our return we found our car had rear end damage reported to manager only to suffer a torrent of abuse from him. We had to call police. Police from Surret arrived and asked the manager to give us there insurance details he refused with police. Turns out that they hold no insurance at all to drive anyone's car to compound so we are now having to issue civil action against hotel for repair bil.!!! Best western DO NOT OWN ANY HOTEL AT ALL they only allow hotels to use there brand name. BEST WESTERN.. Rang them at there head office and to be honest they didn't care and couldn't get involved explaining that they DO NOT OWN ONE HOTEL ITS JUST A BRAND NAME be warned don't be fooled. Once you hand your keys in insurance in your end won't cover damage.!!!! STAY WELL AWAY FROM THIS HOTEL UNINSURED DRIVERS DRIVE YOUR CAR. Surret police now investigating .
Basic but clean. Shuttle was on time and friendly. Good value for hotel close to airport. Bathroom was reasonably updated. Internet was a bit spotty. 15 minute walk into Horley with lots of pubs and eateries, etc