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Best Western Gatwick Skylane Hotel, Gatwick

3.0/5  - basé sur 1284 notations.
34 Bonehurst Road, RH6 8QG, Gatwick, Great Britain - See map

The Best Western Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the Best Western Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! Airport shuttle from 6am to 11:40 pm. 3 GBP one way or 5 GBP round trip. Out of these hours suggest Roadrunners taxi phone: 01293 780 780 (24hrs). Airport Shuttle: North/South Terminals coach pick-up points listed as ‘Days Hotel Gatwick’.

Best Western

Gatwick Skylane Hotel

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 1277 guest reviews
NOTE ISSUED
Excellent
175
Very Good
325
Average
323
Poor
169
Terrible
285
REFER TO NOTICE
Business Business
83
Couples Couples
646
Family Family
298
Friends getaway Friends getaway
94
Solo travel Solo travel
68
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"My husband and I have stayed here on three occasions twice in 2016 and we have been very impressed"

5
14/09/2018

The location is very near Gatwick which we found fairly central. The Staff were very hospitable and pleasant to talk to and give advice on travel in the UK. The rooms were very amenable and pleasant to be in. The meals are very comparable and edible.

"Overnight stay before holiday"

5
06/09/2018

Lovely clean hotel, great position for flying from south terminal Gatwick. Staff very welcoming & friendly. Lovely meal in hotel restaurant & reasonably priced, very helpful staff. Would highly recommend.

"Night before fight/holiday parking"

4
06/09/2018

Stayed here the night before our flight, we had a family room. It was clean and comfortable. We had a great deal as the cost included 15 days parking (for the cost of an average family room x 1 night stay) The car park was jam packed and as soon as we arrived they wanted to park our car so we were unable to go out to explore where to eat an evening meal. However they have a restaurant, not what we would have chosen but it was adequate. The staff were polite and friendly. On arrival back to the UK we took a taxi to collect our car (about same as cost for shuttle that provide but easier and quicker) again quick and easy we were soon on the road to home.

"Convienient"

3
05/09/2018

Booked in for the hotel parking and transfer to Gatwick. Room ok clean ...carpets threadbare in places bath leaks all over the floor throw on the bed looks dirty and worn. room tired looking have stayed in other best western and this one is well below standards of other ones would stay here again only for the convenience of the parking for holiday needs a lot of investment to bring it up to scratch

"Perfect overnighter"

5
01/09/2018

Stayed at this hotel the night before and after flying out to a cruise. Extremely good value for money, helpful and efficient staff, clean and comfortable room and parking for 8 days. It took all the stress out of the parking and staying over at Gatwick. The hotel booked us a taxi for 3 am which turned up exactly on time for our early flight and after arriving back on a late flight, we phoned the hotel to arrange the shuttle to collect us from the South terminal - so lovely to have a comfortable bed after travelling for 15 hours. will definitely stay here next time we fly from Gatwick. special thanks to Kelly and Jaz who were vey efficient and professional. Thank you.

"Great hotel"

5
30/08/2018

Booked hotel and two weeks parking at very reasonable price. Easy access to Gatwick Airport. Hotel clean and modern rooms. Very comfortable with tea & coffee facilities. Hotel has a bar and restaurant serving a varied menu with good food. Staff very friendly and helpful. Highly recommend.

"Clean room terrible breakfast "

3
29/08/2018

The room was well presented, clean and tidy booking in staff very friendly and informative, if I booked here again I will definitely not be paying for breakfast, the breakfast was genuinely the worst I've ever seen, no choice, there were 10 people waiting and the waiter brought out 3 sausages, then came back with a few eggs I waited for around 15 mins to be able to have half a plate full but most on my plate was cold by then, I've stayed in best western all over the world normally they are perfect.

"Clean rooms"

3
28/08/2018

We stayed at the hotel for one night. Rooms were clean and sufficient for a night's stay prior to having to be at the airport. I didn't expect to have long term parking for Gatwick too when we arrived.

"Pre holiday overnight stay"

4
27/08/2018

There's a lot of bad things written about this hotel but my experience was a basic but clean room, great shuttle service to the airport and other than having to wait for the minibus to come back to take us back to the hotel as there weren't enough seats, it was great. The car was accessible and ready for us when we were back. If you take everything into account for the money you pay for this hotel and parking it's great value. We didn't try the restaurant mainly because we didn't fancy a curry. If you want a cheaper option to onsite parking at Gatwick, getting a taxi, or the unbelievable costs of the bigger hotels I'd highly recommend this place.

"Nice clean room good stay - unwanted visitor"

3
27/08/2018

Nice clean room with all amenities required and complimentary tea and coffee. Did not use the bar or restaurant as not required. Parking on site. Only negative was maid coming into room without knocking at 8:30am to ask if we were checking out !! No love me the wife and daughter were all still asleep till you opened the door !!!!!

"Buisness stayover"

5
23/08/2018

Great location for working in London , good access to the M23, The rooms are bright and modern with clean comfortable beds , Great shower and bath , plenty of hot water. Large flatscreenTV and good wifi signal. Very Friendly helpful staff, with good food served in the restaurant. Unlike premier inn the rate is well priced and they don't charge ridiculous rates for odd nights during the week, I travel for work a lot, and this is a great hotel for the price! I'm booking again.

"Airport parking+ overnight stay"

5
23/08/2018

Found the room very tidy and comfortable , evening meal excellent , staff friendly and helpful , would definitely stay here again, overall no complaints , safe and secure car parking with shuttle bus available direct to airport a good hassle free start to our holiday

"Crossroads meets Acorn Antiques"

1
21/08/2018

A truly TERRIBLE place (I can't bring myself to call it ‘hotel'). Booked a family room the night before a long-haul flight as the hotel offered parking for the duration of our holiday. First and foremost you ABANDON your car rather than park it at this place. It feels like you are dumping it on waste ground. On turning in to the “car park” you realise that you will struggle to turn your vehicle around Due to the sheer number of cars that have been squeezed in. Vehicles are double-parked everywhere. You then get approached by a random guy telling you to leave it ‘anywhere' and he'll move it once you've checked in. Turns out ‘random guy' is the hotel manager - not that he says hello or introduces himself at all. We then checked in and make our way down a dingy corridor to our room. What a delight! The curtains were hanging off the rail (we fixed them as best we could) and the camp bed put up for the 4th guest had the thinnest Matress you've ever seen (I've seen thicker yoga mats!). Although there were 4 occupants, we were only provided with 3 towels in the bathroom. We ought to have gone online there and then and booked somewhere else for the night but we typically thought as it's the first night of our holiday we'd just make the best of it and it would be an amusing anecdote to share with friends and family when we got home. We decided to go the bar and have dinner which would cheer everyone up. How wrong we were. The bar/restaurant is like the set of a sitcom. Fake brick wallpaper where a fireplace should be, dingy lighting etc. We sat at a table and a lovely waitress came to take our drinks order while we looked at the menu. As you would no doubt expect, the food is not cheap (£7.50 for a jacket potato with cheese & beans). After about 15 mins my husband chased up the drinks and the waitress then came and took our food order. By then there were 3 other tables of customers each with between 4 & 6 people so it wasn't massively busy for a restaurant. After 30 minutes the food still hadn't arrived. Another waitress came and apologised for the delay and we ordered another round of drinks. After about 80 minutes from the time we ordered, the second waitress came out again and apologised that we had waited so long. By this time we were getting fed up. After another 5 minutes she came out with 2 burgers and proceeded to give them to two people who had only arrived 10 minutes earlier. As they tucked in, my daughter observed that they were the two ordered for us because one didn't have any salad and the other only had lettuce, no tomato). THEN the waitress came back with my husband's meal and realised what she'd done. She apologised and disappeared into the kitchen. Finally she reappeared with a plate of salmon & chips for me. I had ordered scampi. Turns out the salmon was for another table (but with veg & potato's rather than chips & salad). At that point our patience had run out and we cancelled our order. We then asked to speak to the manager as we weren't happy to pay for our drinks (we wouldn't have had them had we known there wouldn't be any food). He insisted we paid half and produced a bill for over £40! We had ordered 2 beers, 2 glasses of wine & 2 cokes. After objecting, he said it was a mistake and insisted we paid £10. To be honest, at this point it was worth it just to get out of there. The kids were starving. It was now almost 9:45pm and pouring with rain. Both my husband and I had had a drink so we couldn't drive anywhere to get food. In the end my husband and son walked to the local Sainsbury's in t-shirts in the pouring rain to get a sausage roll. Just to top off the whole experience nicely - when we got back to our room we discovered that the tv didn't work either! Would I recommend this hotel? Only if I hated you!

"Overnight before flying "

5
21/08/2018

After reading some reviews I was concerned about leaving my car for 11 days as it is a big car. But when I picked up my car it was fine. The hotel is clean and tidy, rooms were a good size and comfortable. Breakfast was good. The hotel booked a taxi for us for the airport that turned up on time and was only £6.80 to the north terminal.

"Ideal for Gatwick airport"

5
20/08/2018

We used this hotel when flying from Gatwicjk airport for a family holiday. Check-in took a couple of minutes. The hotel is well priced, clean, good food and good parking arrangement for Gatwick airport. Easy to find.

"Stay away from this hotel"

1
14/08/2018

Very dated hotel that has a general dirty shabby feel. Breakfast very poor quality and choice l. But worst of all my car was damaged in the carpark whilst I was away and they have claimed they know nothing about it. After calling hotel to arrange Collection from Gatwick to return back to hotel to collect my our car. We waited 50 mins, not the 10-20 mins they state. Another family picking up their car after their holiday discovered it wasn't even in the Caroark! Not what you want when you get back from holiday.

"Convenient, budget hotel"

4
14/08/2018

I always stay here when travelling 3-4 times per year. It's close to Gatwick, offers return transfers at great rates and never had any problems with leaving the car. We did dinner and breakfast once which was just OK. We always do twilight check so eat dinner elsewhere and usually book the V-room for breakfast

"Park and 1 night stay"

1
12/08/2018

Dated room, chaotic parking, rude staff. Was told my car would be available by 6am, was still waiting at 730 why they played shuffle the car. Lady when I dropped off was pleasant. Man when booking in begrudgingly finished his phone call to check us in. Didnt even explain whereroom was or lift available. Would not recommend due to service. Proximity is perfect for park and stay.

"Mediocre quality but friendly & good value"

3
11/08/2018

Proximity to Gatwick airport led me to stay here for the first time. I arrived by car mid-afternoon, and so got a great parking space. THIS IS IMPORTANT. Guests arriving later in the evening struggled to park properly. An easy check-in, friendly, and they helped me print off my flight check-in document. And they remembered to offer me my Best Western Rewards arrival gift, which only around 50% of BW hotels seem to do. My bedroom was very good, and probably had been refurbished not too long ago. (It was almost spotless, except some of the carpet might have been missed with the hoover. It was not bad though.) Bathroom was good too. The room was to the rear, so no road noise. The view was of their packed car park, which was fine, no worries. I'd booked here because it's only 2 miles from the airport, and wanted a good night's sleep...which I had. I ate dinner at their "Watershed" restaurant. Pretty basic, but a decent enough menu, no pretentions, 100% friendly and efficient staff, and Phil Collins on the sound system. The mushroom soup was delicious and the pie+chips+peas was good too. For a Best Western hotel, Skylane is rather basic. However, my room was easily as good as many others, and quiet. 2 miles from Gatwick + the low price = amazing value. Thanks guys. I'd book again, and probably will.

"No good if you have mobility problems"

3
10/08/2018

Clean and comfortable but we rang ahead and were told that it was suitable for disabled. The disabled parking was full of cars with no blue badges and the receptionist was dismissive of this and did not seem bothered . All rooms have a bath with handles but no showers. Don't stay here if you have any mobility limitations

"If you just need a place to stay.."

3
07/08/2018

This hotel is convenient to Gatwick, and the restaurant/pub was satisfactory. There is a shuttle to/from Gatwick for 6 pounds per person. A cab is approximately 7 pounds. There's also a bus stop right in front of the hotel.

" 1 night stay before early flight"

1
04/08/2018

Fawlty Towers springs to mind here! Room was good for a family of four but everything else was a joke! Don't waste your money in the joke of a restaurant and bar - go out for dinner! I also dread to think what has happened to my car when we return ????

"Handy budget hotel near Gatwick with long term parking"

3
30/07/2018

The Skylane is a handy budget hotel near Gatwick with long term parking and a 2-way in-house shuttle service. The package cost of this was a reasonable price and the basic double room was perfectly up to essential standards. On arrival you hand in your car keys and the car is re-parked out the back in enormous close-packed and very straight lines. We went for a short stroll along the main road to the BP garage and shop and chatted with the cashier. I have to let her know that since she visited Singapore 20 years ago, the price of a meal in a mall there has risen from the Sing$1 she paid back then! It is possible, but was not stated that during the car's stay, it may be re-parked somewhere more rural as it acquired quite a muddy coat, but this was a period of intense heat and our other car, left at home, also looked quite countrified on our urban front drive on return. We left too early to have breakfast, but we did eat an evening meal, which had some interesting, unexpected flavours and consistencies, which I could not quite pin down. Maybe it was if the English food graced a recently used oriental wok during the cooking, but I am not sure. On return to Gatwick we were nearly an hour later than expected, but we called the hotel as instructed and the minibus arrived pretty promptly (less than 15 mins). The driver did say we had just caught him before his 4 hour break, so I don't know what would have happened if we had been later. There seems to be enlargement going on at the back of the hotel for more parking and guests, so it seems this independent hotel has hit a winning formula.

"Go elsewhere - Awful place, with poor service and terrible parking"

1
28/07/2018

Avoid at all costs. Skim through the reviews and much of the one star reviews could be replicated here. In addition to no customer service, rude staff, staff having a stand up row outside, a queue for check in in to the car park, the number of complaints we heard being made whilst in the queue, a noisy bedroom, air con that didn't work We also had a flat tire on our return. According to the receptionist, this must have happened in the last 24 hours as the person who returned it had to sign a sheet that all was well. I asked for the manager (Mr Kumar) to complain who called me back the next day. Apparently our car although taken off site one night was then returned to the hotel car park the very next day.... it must have happened whilst it was sitting there. So he was trying to say that our car had been in their medium sized car park for 15 days parked in front of other cars...... So the manager is either a liar or incompetent - take your chances and decide for yourself. Or as I'd recommend, go elsewhere.

"Parking service - not good at all"

2
28/07/2018

We stayed here the night before our holiday and left the car here for 5 days. Room absolutely fine, comfy bed, a clean bathroom although very small. Same goes for the bar and restaurant, good service and food. WiFi is really bad though just to note. Upon our return to pick up the car, it took them 15 minutes to find our keys. After they found them, they told us they had the wrong date down for our return which meant our car was blocked in by about 10 others. When we booked, the option was only for 7 days even though we were back in 5. We specified this to the receptionist on arrival assuming this was common. It clearly wasn't noted. They only have one driver who handles the shuttles to and from the airport (he was great I must say, a really lovely man). Unfortunately, we had to wait for him to return from an airport run so he could then shift all of the cars for us. We had to wait an hour and half in the hotel lobby for our car to be moved. The hotel itself is fine and does the job for just a night before your flight, but the parking service was terrible. They seemed to have all the keys together in one box which is ridiculous! Another couple had the same problem in that the receptionists couldn't find their keys so the couple had to describe it and find them themselves, I really would not recommend anyone to us the parking service at this hotel.

"Hotel and Parking "

4
24/07/2018

Never done a park and stay before. So in the interests of experiment we have done it now. The hotel was as expected. Old school. You could hear some of the neighbours conversations but nothing intrusive. There were negative comments about being rushed. The call saying we were late checking out was not a surprise. What was a surprise was housekeeping banging on the door. I asked what she wanted and it was a lesson on how to use the do not disturb sign!! To say I was not pleased was an understatement! I did not need to be up that early, especially just so she could hurry us along. Will I go back. Probably will. Providing we get picked up when we get back!

"Lovely room, let down by restaurant"

3
24/07/2018

Could not fault the room. We had to wait 1 1/2 hours for meal, when people all round us were being served with the same dishes we had ordered, and entered the restaurant after us. One waiter doing everything bar and restaurant. Rediculous. !! We had a 4.30am taxi pick up, and needed an early night. Taxi, ordered by hotel was 15min late. If you make a booking by phone you are given a booking number, but no email confirmation. Car parking is safe, but if you require a confirmed place rather, than take pot luck when you arrive, then the package is £99, even if you are away 2/3 days. £99 gives you 8 days.

"Good hotel & parking"

4
18/07/2018

We stayed here for 1 night on the 4th June and reserved parking for 2 cars for 11 days, the hotel was good value, nice rooms and friendly staff. The cars were parked out the back and were secure. The restaurant was ok, food choice ok but service was a little chaotic, the food quality was not amazing, seemed out of a box and then microwaved and heated. We paid for the shuttle bus to the airport which was good, and on return the cars were waiting at the front. So no complaints, only niggle was someone had messed about with my radio stations on my car and I had to re tune it all. Would I stay here again, yes, was it good value for money yes, £145 for a family room and 11 days parking. Good hotel good service.

"Great Over Night Stay"

4
17/07/2018

Stayed at this hotel, through booking.com, for one night on 12th July, as it was close to Gatwick Airport. Parking was fine, found a space easily. We checked in around 11:00pm, which was quick and easy. The room was a decent size, with everything we could need. The bed was comfortable and the room and bathroom was very clean. Checked-out early the next morning, which again was quick and easy. Overall, was very happy with the stay.

"BEST WESTERN SKYLANE HOTEL"

2
16/07/2018

Booked this though the Aeroplan program. The airport transfer ran smoothly enough and they were quite prompt but the van needs a step stool for those of us with short legs so we can get in and out easier. The hotel appears shabby and not quite clean and indeed my double room had mold around the window sill. The restaurant only had one very busy staff member for a Saturday night. I ordered a hamburger and it was mostly grain with very little meat and tasteless. I had issues the next morning when the desk clerk wanted payment and I had to very patiently but firmly explain that I had paid by points and did indeed have a confirmation. I refused to give him my credit card. They did get me a private transfer that they paid for since neither transfer van was working.

"Overnight stay after Wimbledon"

3
16/07/2018

Stayed for 1 night after Wimbledon which was arranged via a third party. Considering that our rep phoned in advance so we wouldn't have to check in, none of the key cards had been activated. The rooms are quite spacious and clean. Floor was quite creaky so the people above made a noise when walking around. Breakfast was the usual choices but we arrived 15 mins after breakfast had started and the hot food was barely warm. Out of choice wouldn't stay here again.

"Overnight stay"

3
14/07/2018

Stayed here for 1 night as part of a weekend trip. Bedroom was perfectly clean, beds were comfortable, bathroom was clean and modern. Tea and coffee facilities in room and good sized TV. Evening meal was very basic but adequate, pretty much as expected for an organised coach tour. Breakfast was very poor, limited choice and not good quality. Dining area feels like a staff canteen. But staff were friendly and helpful.

"Airport short stay"

3
06/07/2018

Stopped at the Best Western for a convenient start to Gatwick Airport in the morning. Wasn't too different in price to the local Premier inns/travelodge. The condition of the room was a bit shabby. The damp smell hit as soon as I entered the room and the carpet was tatty. However the location was perfect. For a place to sleep its okay for a night, but for anything more I'd consider somewhere else. Room had clearly been cleaned, but some serious refurb needs to be done.

"Nice Room Parking Awful"

3
03/07/2018

The Good Nice clean modern room with tea coffee making facilities. Staff friendly and helpful. Food Breakfast acceptable evening meals in Dining room poor . Staff nice but not enough of them looked worn out. Parking The car park is chaotic they take your car key and move the vehicles to the back of the hotel where they shuffle them around until you get back. Lots of opportunity for damage but they make you sign your rights away when you check in. My car was fine undamaged. Still would not use them again. Shuttle bus took an hour to arrive on our return needs a good clean. Ideal if you have an old car with bumps and scrapes and like expensive poorly cooked pub food but the rooms are fine.

"Clean room; chaotic set up."

3
02/07/2018

We spent the night here before our flight from Gatwick and paid for 16 nights parking. Whilst the room was clean there were electrics and plumbing on show! At check in, we booked a return shuttle bus for the airport and had to be firm on the price quoted. We did not eat at all in the restaurant so cannot comment. We do not like leaving our car keys, but had to and the view of the car park was mind boggling; packed in like the clothes in our holiday suitcase! The gentleman who drove the shuttle bus appeared to be overworked, but he was very courteous. All good until the return journey when I had to chase the bus after half an hour of waiting (11.30am, so not affected by rush hour). Still the same gentleman. Whilst I damaged, our car was filthy and upon opening the doors, there were lots of leaves in the foot wells. The mind boggles! This whole experience has made up our minds: in future, we will hire a car and leave it at the airport before we fly and hire one for the journey home. The cost will be roughly the same and the miles, wear and tear won't be on our car.

"Appalling food"

1
30/06/2018

Room was ok...clean and reasonably comfortable. Receptionist was friendly and helpful. The shuttle service to Gatwick worked ok both ways and the driver was pleasant. But the food.....Oh, the food...it was disgusting!. I had the salmon, well they said it was salmon. Very strange colour (yellowy beige), very strange and unpleasant taste, very dry and overcooked. The roast potatoes looked like they had been cooked, then frozen and then deep fried....never seen roast potatoes like that in my life! The sauce was non-existant. Breakfast was bleak. Very poor quality sausages and bacon. Hash browns greasy and cold. Mushrooms cold. Didn't dare go near the eggs. Would not recommend this hotel at all.

"Avoid"

1
28/06/2018

We booked this hotel for an overnight stay before flight from Gatwick. Car parking was a shambles. Our room was ok but friends room smelt of urine. Food was disgusting. Shuttle bus to airport, we were charged £3 each way but on checking website it states £5 for a return journey which staff failed to inform us of. Will not be booking again.

"DO NOT BOOK THIS HOTEL"

1
27/06/2018

On arrival we were greeted with “you haven't paid for enough parking.” Even though our paperwork showed that we had, the manager would not believe us and even tried to call the company we booked with to argue with them. On returning to Gatwick we tried to call the hotel to arrange for the shuttle bus to collect us,using the yellow phone as instructed. There was no answer, my husband then called the hotel directly only to be told the shuttle wasn't running until 12 o'clock. (Another 90 mins) told not to worry as they would call a cab as we had return shuttle tickets. Waited 30 mins and called again to be told the cab would be 5 mins. 10 mins later no cab so called again (long hold) the hotel called the cab company on the other line, cut our phone off. Called again and they claimed the cab company hadn't processed the earlier request! Cab arrived 10 mins later for the 10 min ride to the hotel. It took us over an hour to get to the hotel. The cab driver wanted paying for the fare which was resolved by the hotel. Hotel staff offered no apology and was extremely rude, the car had not been moved to the reception area for collection. We had to find the car ourselves and were horrified to see where it was parked. (Practically in a skip) fortunately unlike other reviews it had not been damaged. In summary this hotel has no interest in its customers or customer service. DO NOT USE.

"Overnight stay with parking June 2018"

5
22/06/2018

second time we have stayed here and left our car while we have been on holiday. Beds comfortable, rooms clean, food ok, staff lovely. Will definitely be going back as it's a great hotel to stay when you are flying from Gatwick

"Comfortable room and that's it"

1
22/06/2018

Stayed here with a coach trip before going to Royal Ascot. The rooms are clean and comfortable, especially the beds. As for the rest of the hotel, its likr something the 70's left behind. The food is atrocious! For evening meal we were presented with soup, which unless you put a packet of salt in was totally tasteless. Then chicken and Gammon, which for some reason had be cut up into bite size portions? I presume they were making a little bit look alot. Frozen potatoed and veg and gravy. For the veggies some pasta with peppers in a oily tomato sauce and a bit of salad. I didn't stay to witness desert. The bar is basic but overpriced. There is a Sainsbury's 5 minutes down the road. I'd suggest grabbing a sandwich and drink there. Breakfast was like a scene from faulty towers. Everything kept running out and instead of fully replacing it they'd half do the job. Bread for example for toast. A coach of 55 people and the bread runs out, its replaced with about 8 slices. A 4 slice toaster for 55 people, you can imagine the queue. Especially when the toaster is about 30 years old and the pop up function or button doesn't work and you have to force the lever up and out pops half toasted bread! I doubt the toaster passed it's PAT test? I'd never return to this hotel!

"Great for overnight stay"

5
19/06/2018

We stayed for one night on the way back from holiday. as we had a late flight in. When we arrived we left our car key at reception, taxi was booked to pick us up and take us to the airport which was very quick and easy and only £5.80. with roadrunner taxi`s. After our holiday we returned to the hotel picked up our room key and went to bed the room was clean the twin beds were comfortable. soon fell fast a sleep in the morning we found we had a lovely new bathroom with a good shower. We paid for breakfast which was good value at £7.95 per person. A nice start to the day. Our room overlooked the car park which looked well organised with all the cars in rows. We wound stay here again if we had a flight out of Gatwick.

"Awful service/ dishonesty "

1
19/06/2018

I booked two of my guests into this hotel. One group of 3 and one group of 2. The first group were given keys to both rooms ( each could sleep 4). They were confused but accepted the error and simply didn't occupy the second room. When my second group of guests arrived at 1am they were turned out on the street. I had to get up in the early hours of the morning to talk to the front of house who could barely speak English. None of us could understand him and he had already slammed the phone down on me with multiple witnesses. The staff and manager genuinely don't appear to care how they treat their guests. I wouldn't feel safe to book there again. I asked for a refund today given I finally got to bed at 3.30 am. I was fobbed off initially with we'll call you as other guests were checking in. Once the manager was alone with me he accused me of being racist stating that I should not look at a member of staffs colour. I explained once again that my guests and I could not understand the front of house and reminded him that we were all either mix race or from ethnic minorities. The management is just absolutely appalling

"Not a Bestwestern name worthy Hotel."

2
17/06/2018

My daughter in law and I stayed here June 11-15, 2018. This hotel is not nearly up to Bestwestern standards. Hotel is in need of a lot of updating within the common areas. It's dirty, very worn and the eating area is in a dingy basement like area. The lady serving in the eating area seemed very overworked and rude. Actually more lazy than overworked. We had waited quite a while to get our meal so when I asked when our food would be coming she said” I don't know, I'm not the cook” The bar tender ended up taking care of us and was very kind to us. The front staff seemed much more interested in the guests who were leaving their cars there and getting shuttled to the airport. The parking lot had cars parked 3 deep! The night manager wanted us to park in a spot that wasn't a spot and for us to leave him the rental car keys. He wanted to charge 6.50 pounds to take the shuttle each way but the Bestwestern reservations said 5 pounds return. The only good part about this hotel was that the room was newly decorated and spotless as all Bestwestern hotels we'd been in on the trip and another big one in Europe in 2014. Someone in charge should make an unannounced trip and not share who they are. I do not recommend. We stayed in 14 different places from May 17- June 15 5 of which were BW. And not one hotel was this bad or gave such poor customer care.

"Perfect before holiday"

5
14/06/2018

We have used this hotel several times before our holiday from gatwick. we like as here as hotel has on-side parking and restaurant no problems or complaints. It's comfortable, quiet and very convenient only 15 minutes from the both terminal. We had breakfast after staying over night as we had a late return flight. Staff is polite and helpful.

"Never a good thing when a stanger enters your room at 1am...."

1
14/06/2018

We booked this hotel as a parking/overnight deal before our 2 week holiday flying out from Gatwick. I agree with the majority of the reviews that the hotel is dated and could be modernised but on a whole it was fine for an overnight stay. Bar/Restaurant was not open so we made our way into Redhill for a meal and some drinks. We decided to get an early night due to having to be up at 4am for our flight. At 1am a total stranger walked into our room having been given a key to the room! We didn't get much sleep after that! Taxi to airport was booked by the staff and was a reasonable price. Got a taxi back to hotel rather than waiting for their service. Car was in one piece when we arrived home but had been moved. Was concerned they did not ask for ID when collecting car keys.

"Parking and overnight stay"

2
10/06/2018

After a lot of research I booked this hotel, one double room and parking for 8 nights. Booking process was very easy, unknown to me at the time that the information that is provided at time of booking is incorrect. Upon arrival staff were very rude, demanded my car key straight away even though I needed to use the car again later that evening. I was told to remove everything from the car and leave in my room over night. The parking in certain sections is bumper to bumper 5 cars in a row. There were others booking in at the same time who had the same issues as me, wondering if our cars were going to be damaged when they were moved around to other parts of the hotel. The room was clean, but old fashioned and the bathroom needed modernising and smelt of drains. I went to the bar to gets some drinks and was ignored by staff for 4 minutes even though it was not busy. After placing my order I was taken like a naught child to the front desk to pay with no explaination until we got there that the card reader in the bar was broken. In the morning taxi arrived promptly after being ordered by staff members. Upon return I was given my car keys but didnt have to prove who I was or that the car was mine. I just gave the registration number, they didnt ask me to confirm name of booking or anything. I located my car which was parked half in a bush, slight scratching to the rear. When checking in they make you sign a non-disclaimer stating that they are no liable for any damage to any of the vehicles. Would not use again. Although the parking turned out better than I thought, the staff members attitude was very poor.

"Parking"

1
10/06/2018

Stayed here many years ago on a number of occasions, stopped doing so because the last time it took them an hour to pick us up when we arrived back into the airport. We thought as it is now a Best Western Hotel the service would be better, how wrong were we. No problem going to the airport, as the hotel mini buses were fully booked they arranged a taxi, the taxi driver gave us his card for Evo Taxis & advised to call on arrival & they would pick us up from outside the Premier Inn within 5 minutes, 45 minutes & 3 phone calls later we were still waiting. Suffice to say we will never use this hotel again.

"National Holiday - Chelsea Flower Show trip"

3
08/06/2018

We stopped here for the National Holiday, Chelsea Flower Show trip. The rooms were clean, tidy and comfortable. My room was very hot with it been up on the top floor, if you opened the windows the road noise was terrible. Been tired it didn't make much difference and I slept well. The evening meal on Friday was terrible, we were told it was at 7pm, only to go down and find it wasn't ready. Breakfast wasn't much better on the Saturday morning. Our driver did speak to the Manager and on the second night it had improved. Meal was very basic, but, what do you expect on a National Holiday trip. If you are stopping for overnight before you holiday, it's a great place to stop. Close to the airport, and easy to get there in the morning. If you want to use it for a holiday, pick somewhere else.

"A good service"

4
07/06/2018

We stayed here overnight on our way to the airport and used their parking scheme. The room was clean and functional. Although initially concerned about our car (as they are packed in like sardines) they offer a professional and effective service with a good system. We retrieved our car with no problems and would use them again. We didn't eat here, so unable to comment on the food.

"Perfect for Park & sleep"

5
05/06/2018

Me & my wife staying this hotel for last four years and we are very pleased with staff and service. Hotel is close to town centre and 10 to 15 minutes from the Gatwick airport. Staff were helpful and friendly the restaurant and bar were good. The cost of the airport shuttle is very good. after our holiday we called hotel for shuttle to takes us back he collected us with in 15 mins. the breakfast was very good ideal place to stay for the airport.

"Pre-holiday stay"

2
04/06/2018

The room was basic but comfortable which was fine as just staying for one night before early flight but disappointed with the fact you cannot eat there during the day. Transfer to airport, organised by hotel, was late meaning we had to rush to get bags in and transfer back also took a long time, initially due to them not answering the phone and then waited around as one vehicle goes to and fro. Wouldn't stay there again. Used the on site parking and dirty marks on the back seat of the car, that were not there before, and a broken box in the boot. Not sure why anyone needed access to either. Not a well organised parking facility.

"Overnight stay with parking"

4
03/06/2018

Hotel was nice. Staff freindly rooms clean.food was ok. But please don't use this hotel for parking. I wish I would have taken photos of the state of my new car on return but I was so tiered. My new 4 x4 was covered in bird mess leaves sap insects. I have since paid a lot of money for valeting the outside of the vehicle. But the paint work on the roof is ruined. Still trying to find someone to sort the problem. Best Western I will bill you for all the cleaning and time I have had to do to sort my new vehicle out. How could you have let this happen. I would really appreciate you comments on this.

"Great Help for the Airport"

5
31/05/2018

Stayed here one night before a 2 week holiday. Restaurant/bar, although small did provide great food and our waitress was very attentive. Room we had was a good size with comfy bed. The desk service was slow but I was there early hours to depart for the airport so I don't mind a short wait. Did not use the airport transfer provided by the hotel as I prefer a taxi, and only cost £6. Also bonus is the 2 min walk to the Sainsburys petrol station if you want a drink or snacks.

"good service"

5
30/05/2018

have stayed many times have always had good service and this time we stayed here with friends and as usual had a nice time. hotel is very close to Gatwick airport and shuttle bus is on time. Reception is very welcoming and helpful. if you are looking for Indian food is only on walking distance from the hotel.

"Disgusting !"

1
29/05/2018

Firstly when we walked in to check in the customer service was horrendous, we barely got a word out of them. Secondly we noticed curtains with no window behind them they were just hiding the tattered, filthy walls behind them. Thirdly the staff putting the awfull not even 1star buffet, that looked like a child's party buffet, were not prepared at all as they were all running round like headless chickens. The pictures online are extremely misleading. The rooms were functional but this ‘hotel' should not be a 3 star!!

"National Holidays package Chelsea Flower Show"

2
28/05/2018

We booked a three day Chelsea flower show package through National Holidays and we were booked into this hotel as our mystery hotel. I have given two stars because the rooms were very comfortable and clean, unfortunately this is all that was good about this hotel. Our evening meals and breakfasts were very badly managed over the two days that we were there. The hotel is simply not equipped to deal with package holiday customers. There are only a handful of staff. Most of the staff were rude, they barely spoke to any of us, they did not smile at us, there was no politeness, they just expected us to know what was happening and when. During our first evening meal and our first breakfast the cutlery run out and we were all forced to wait around until new cutlery was brought out which was quite a while. It is the only hotel I have ever stayed in that I have had to eat my cooked breakfast with one knife and no fork! There was only one member of staff serving the drinks on the first evening and he kept coughing into his hands whilst handling the drinks. There was a family travelling with a child that were pulled up about not paying for their breakfast in front of other customers in the restaurant as they had mistakenly had some of the buffet breakfast that was put on for our coach party and they were staying as holiday parking customers so we're not entitled to the buffet breakfast. They explained that they had paid for breakfast but the member of staff just said this is not the same and walked off. This obviously wasn't a very pleasant experience for the family. I heard many other complaining customers about the service and the staff attitudes. The view from my hotel window showed all the airport parking customers cars and I don't think I would trust this hotel with my car as they were all jammed in like sardines bumper-to-bumper. All in all we had a good weekend at the flower show but I definitely would not have picked this hotel myself.

"Not impressed shoddy service"

1
26/05/2018

Air con did work despite a call to reception and instructions. Bathroom had only one small towel. Bar/restaurant appalling service, clearly the waiter/barman did not understand the difference between lager and cider, we asked for cider he gave as lager. We waited and waited for our meal, couples that had ordered after were getting their food before us. It wasn't until we asked where our food that it appeared. The tables outside face the back of vans parked backing onto the pavement, the tables had dirty glasses an empty wine bottle and a towel left on them. We booked and paid for a return bus to South terminal.There was no service on the return. The yellow phone and hotel phone went unanswered after several attempts we gave up and had to go back up to the taxi desk, we had to wait for a taxi. On return to the hotel we were told their phone wasn't working, an excuse we find hard to believe. There was no real apology, the manager refused to face us and asked his recepionist to ask us for an invoice from the taxi company otherwise he was not willing to refund the fare we had incurred due to his failure to collect us from the terminal, the service we had aleady paid for. The car was so tightly parked that my husband had get in the passenger side.

"Long 10 years with this hotel"

5
23/05/2018

we travel from Cardiff twice a year and use this hotel before and after our holiday and can confirm that we has no issue as staff is very helpful and no damage to our car in last 10 years. Hotel has all the basic needs good night sleep and taking care for our car.

"Perfect for Park & Fly"

4
23/05/2018

Just a 10 to 15 minutes' drive from Gatwick air-port both terminal., couldn't have been better if restaurant opens for Lunch. checked in was quick and room was comfortable, clean room. Manager Mr Kumar was very helpful as usual. Hotel has a shuttle bus from both terminal on a very good price of £3. 00 per person.

"Just ok no atmosphere"

3
23/05/2018

Directions not good. Further done road than expected (past Sainsbury's petrol station). Now to the hotel, the receptionist was a little unfriendly on arrival. The room was large with tea and coffee making facilities. The bathroom was clean and the shower good. The bed was a little hard for us. We had a drink in the bar which was ok but with a lack of atmosphere. The transfer was by mini bus and was very good, the driver was very helpful. All in all ok but not what I would expect from Best Western.

"Mixed feelings "

3
22/05/2018

Car park is a nightmare really rammed no room to manoeuvre. Receptionist unfriendly bordering on quite rude. Room ok. Bed comfortable and room clean, The bar has nice decor but lacks atmosphere. Only 10mins from airport, hotel runs a shuttle bus £3 each way per person, not the best airport hotel I've stayed in.

"Good Location"

5
22/05/2018

This is the first time I have stayed here. It's brilliant! Fabulous price as stayed here as a layover to Oslo. fast and reliable transfers. Used the restaurant staff was very helpful & reasonable priced. Will stay here again when travel to Gatwick.

"Very good Parking"

4
16/05/2018

We stayed here before our holiday and park for 10 days but when we got there and parking was very full. However, staff on duty did help us to park our car back to the hotel. staff were very helpful and attentive. As we are using this hotel for last four years and no problem with our car. Lovely friendly staff

"Leaving your car"

1
16/05/2018

If you are going to use this hotel for parking your car whilst away and you care about your car/vehicle DO NOT LEAVE IT HERE. Despite having dash evidence to show where my car was damaged they still deny responsibility. Room was clean, food not memorable TV did not work but they did move us Now I'm left with a bill for car repairs because of staff denying they damaged my car. However this is not the end of the story l have dash cam evidence and my insurers will see them in court

"Don't park your car here!!!"

1
13/05/2018

We came back from our holiday to find that the gearbox in our car was damaged - it had been completely disconnected. The car had been moved by a member of their staff. We had to call a breakdown service who advised it was caused by force. I would strongly advise not leaving your car here and taking the same risk! The hotel reception staff were poor at dealing with the matter and have not offered an apology or compensation. Disgusting service.

"Hotel fine but car damaged in airport parking"

1
11/05/2018

The hotel was fine for a cheap one night stay before flying from Gatwick. Unfortunately when we picked our car up, it had a broken gear box which will cost approximately £1000 to fix. As the car is only five years old and was fine when we dropped it off, two garages have said it must have been broken by somebody driving it while we were away. We would not recommend this hotel for parking and will be checking the mileage before we leave it anywhere again...

"Nothing special."

2
05/05/2018

The hotel front did not encourage us to feel we'd made a good choice. It looks tired and unloved and in need of renovation. The reception area is also lacking, it's a shabby place and very old fashion. The room however was very acceptable and quiet. The shuttle bus service was good albeit with such a distance from the airport meant some long waits. Our car had been driven through a lot of mud!

"Disappointing"

2
29/04/2018

First impressions not good, Hotel looks unloved and rundown from the outside, receptionist yawning throughout check in and complaining of long shifts ( was apologetic for his lethargy) , once in rooms things are much better with these seeming to have been refurbished recently. We couldn't eat in the restaurant or have a drink in the bar as planned due to the main restaurant being closed, not sure why but the parquet flooring was in a heap in the centre of the room, the alternative was a small room separated by bifold doors, this unfortunately didn't stop the strong chemical smell In the room, Didn't indulge too long in breakfast either due to this being in the small temporary room and the smell still being quite overwhelming. On the other hand car parking was good and receptionists more than professional here, other aspect that caused slight panic to one in our party ( he isn't very relaxed at the best of times) was the minibus to the airport being slightly over 20 minutes late and the travel does take more than the 10-15 minuets advertised on their website. Personally we won't stay here again or recommend it to friends and family, the old adage applies. You get what you pay for!!

"Like clockwork"

5
26/04/2018

Stayed for one night before leaving for Dubai. Car booked in for 16 days. No fuss. Car parked for us . Got shuttle next morning right on time .When we returned rang hotel, shuttle came within 15 minutes.Car ready to drive away . Room clean and functional. Amazing value and service. Definitely use again .

"Good value"

3
26/04/2018

We have used this hotel 3 times now ideal for Gatwick airport. We stayed one night before our flight leaving our car for the duration of the holiday. Nice welcome at reception and quickly booked in, room was clean and bathroom had adequate towels. Booked mini bus to airport and transfers both ways were good. We paid £74 for one night and 14 nights parking which I thought was good value. Car was ready on our return no problems. Ideal budget hotel.

"Does the job"

3
24/04/2018

Stayed for one night before our flight from Gatwick and left my car for a week, it did its job. The room was clean and tidy, staff were nice enough. Car was fine when I picked it up I would use this place again

"Good Value, convenient, BUT........."

1
22/04/2018

i have to give this hotel average although the set up is good and the price is a bargain. However or should i say HOWEVER.....Going down to the bar on arrival with my Polska Princess and after a couple pf pre holiday beers we decided to eat from the menu. I just knew there was going to be trouble when the thrice fried cold chips arrived on my plate. Inedible and should never have been served into a dustbin let alone a plate. Then my partners Salmon arrived and from the first mouthful it was quite obvious in look, texture and taste IT WAS NOT SALMON. This was a piece of Cod. Even the skin gave that away. We gave our observations to the waiter who took it back to the kitchen. He came back out and quite categorically said it was Salmon. I asked him to wrap it up so i could take it away with me and he refused. Most odd as i had paid for it. He said it was against company policy??A refund was not forthcoming even after he threw it awa and i left absolutely disgusted at his attitude. My advise is eat elsewhere the restaurant is a cafe of low standard. Does anyone know of a policy that won't let you have the food you paid for.... Come on guys this has to be the craziest ever. TUI should be looking into thisimmediately.

"Ideal for purpose."

4
22/04/2018

My wife and I stayed here for one night prior to flying to Budapest. Deal included overnight accommodation and parking for eight nights. For the price paid the room was clean, everything worked and the bar served a decent cider for me and wine for my wife. Pick up and drop off at the airport was reasonably priced and quick. The Hotel was ideal for us and we would use again.

"Good hotel"

3
15/04/2018

We stayed for one night here whilst visiting friends. The hotel itself was nice, clean and had friendly staff. We had two rooms next door to each other, each was very clean and comfortable. However, in one room the hot tap for the shower would work one minute and not the next, in the other the tv had no signal, and we also were frustrated with one room having limited plug sockets. As we only slept here we weren't too bothered by any of this. We would still stay here again despite the issues.

"Not free parking!"

4
15/04/2018

We stayed for one night in March and used the parking facility for 12 nights. We were charged £78 for the parking, which was a bit of a surprise as the site advertises "free parking". We had a meal in the restaurant which was acceptable. The transfer to the airport was efficient, but our flight back arrived early so had to wait for over twenty minutes for the driver to return to pick us up. He was very chatty and friendly.

"Good Restaurant"

5
11/04/2018

I joined some friends who were staying in he hotel, before flying out of Gatwick, for a meal in the restaurant. The staff in the bar and restaurant were all friendly. The food was excellent and arrived in a timely manner. Would definitely recommend the restaurant. My compliments to the Chef.

"Perfect for stopover."

4
09/04/2018

I was rather worried about this hotel after reading lots of negative reviews, but I like to give credit when due. We arrived about 8pm and were quickly checked in by helpful staff. The car parking procedure was explained and a taxi was booked for our 4.am departure. The room was fine, very clean with comfy beds and tea and coffee facilities provided. We headed to the bar where we were served promptly. We didn't eat but several people were and the food looked nice. We arrived in reception at 4am for our taxi along with several others. Two taxis arrived but two didn't. The guy on reception phoned the company and eventually ours turned up at 4.20. Not sure if hotel or taxi firm at fault. On return to Gatwick a week later, I phoned for the shuttle bus and it was with us within 15 minutes, driven by a courteous man. Our car was ready and waiting at the front of the hotel. Apart from the taxi mixup I was very happy with the service we received and will use the hotel again when flying from Gatwick. Excellent price for overnight stay and week parking,

"Stayed one night, had parking too"

3
08/04/2018

Booked via TUI app to stay night before departure and leave the car. Hotel was fine, we were massively delayed on route, so didn't check in until 4am. Check in was fine, room was clean and warm enough. Bathroom was very clean. Check out was easy, shuttle to airport was on time. Pick up was a bit slow, we waited 30 minutes. All in all it was absolutely fine.

"Stop over "

4
08/04/2018

Used this hotel as was given a good deal £84 for bed and breakfast and 6 days car parking so excellent value. However chose as thought was Best Western standard but was very budget hotel. Breakfast was fine. Transfers to and from the airport all ran on time and to plan.Bus driver however was very moody and non- sylobic (don't think he was having a good day). Overall fantastic value for money- wound I stay again probably not as would prefer to pay more and feel like I was going on holiday rather than just somewhere to sleep.

"Weekend family visit"

3
06/04/2018

not the best hotel i have stayed in. More for the stay before going on holiday and leaving your car. parking can be difficult as cars are are parked any ware. booked double beds and given single beds. not good for me as i ma over 6.2 so i don't fit into a single bed easily

"A good find"

4
04/04/2018

Within 10 minutes of Gatwick, clean and comfortable and a reasonable price for overnight accommodation with parking included. The shuttle service to the airport was prompt and well organised although the minibus looked a little worse for wear. The one niggle was that a meal in the restaurant was moderately expensive for everyday food, and there is little obvious alternative nearby, and on a second visit we would consider eating before we arrived there.

"adaquate"

3
01/04/2018

I was a bit concerned when I drove into the car park at the amount of cars which were there already.After driving round the entire place, I found the one space available.Bed was comfortable, room temperature ok.Appreciated not having to pay extra for parking & wifi.

"Good overnight stop for Gatwick"

4
31/03/2018

The Best Western offers comfortable accommodation and parking close to Gatwick Airport. The rooms are spacious, warm and clean, the beds are comfortable and the hotel has a quick efficient reception and a pleasant bar. We did not eat on site can make no comment about the food. We would not hesitate to stay there again when travelling out from Gatwick.

"Rather awful "

1
26/03/2018

Hotel very dated. A lot of noise all night long.... didn't get any sleep. Someone showering in room next door and sounded like they were actually in our room! Hotel was a bit smelly. Wouldn't recommend.

"Basic, no frills"

3
25/03/2018

Stayed here last night. Clean and tidy room. Basic but all you need if you just need somewhere to stay for a night. Room felt very cold when we first went in but was able to adjust the temperature. The bar area was very quiet went in but we were able to get a drink before we went out. In the morning, somebody knocked on our door at 8:30- assumed it was housekeeping as there were towels left outside. This is a bit early to have a maid knocking so was unappreciated. When we left as well, there was nobody at the desk so had to just leave the key card. Seemed odd. Apart from that we had a comfortable stay and would use again

"Mr"

1
24/03/2018

Never again once bitten twice your own fault . Manager lies . Head office couldn't do anything about it as it's a franchise . Police were helpful but I appreciate they have bigger things to deal with than petty car crime but it's the principal . If you stay here ask if your car is under 24 hour surveillance before leaving it and get it in writing . Will never stay here again . Shame good bye best western never use you again .

"Disappointing to say the least"

1
23/03/2018

we have stayed at most of the local airport hotels over the years of travelling, but this was the worst we have stayed at. Firstly the signage for the reception is poor and had to call the hotel to find its location. The reception greeting was 'non existent' by the person behind the reception desk, they appeared to have an attitude problem. Our bedroom had no curtains only a blind that didn't fit properly leaving gaps for daylight to enter the room. We did eat in the restaurant, limited menu so ordered scampi and chips - can't really go wrong with that and it was ok. My glass was filthy covered in finger marks and had to get it changed - does anyone check the tables? We went down to check out in the morning and take the shuttle bus (small mini bus) to the airport to be told we should have pre-booked the bus and could not use it as it was full. When I said we were never told about pre-booking the person behind the desk just shrugged their shoulders and said we would have to get a taxi and then handed us a leaflet explaining the transfer service - all a bit late then! Based on our experience trying to get to the airport we decided to get a taxi back to the hotel to collect our car. The car was dirty but fortunately no scratches. I can only assume the Best Western Brand are now run on a franchise basis and certainly do not maintain the standard they once did.

"Beware if using their airport parking "

2
22/03/2018

The hotel was basic but to be expected at the price. The room and corridor we stayed in had just been painted, so wasn't too bad, albeit had a strong smell of paint. However, the airport parking that we had booked with them was very dodgy. I was informed that I had to leave my car keys in case they needed to relocate my car to their ‘larger car park at the rear of the hotel'. I wasn't particularly happy about this but reluctantly agreed. When I returned my car was literally covered in mud, consistent with being parked in a field, including in the drivers area inside the car. Plus it had gained a suspicious 1/4 mile on the clock. When I questioned this at reception I received a very blunt response from the duty manager who said that I had left my car with them at my own risk and that they took no responsibility or liability for any damage to my car, whether caused by them or not. Luckily they didn't crash my car or cause any serious damage and my car could be sorted with a wash inside and out. I'll never use them again and post this to warn others.

"Avoid at all cost"

1
18/03/2018

I really wished I had seen the reviews before I had gone. Shocking is an understatement. 1. Rooms really dated 2. Food cheap and not very cheerful ( cold but burnt at the same time - This must be some sort of special skill) 3. Unhelpful & rude staff (over heard one boy complaining about his hours he has worked and that he's going to f**king walk out in a minute, if anyone else talks to him" 4. Car parking was a great price but not when you find scratches on it afterwards 5. Airport transport is a laugh, I think the "bus" just comes when the driver feels like it Such a let down considering the other Best Western I've used in the past Would I stay here again ? A big and simple NO is the answer Would I recommend to others ? That again is a Massive NO

"Park & stay"

4
18/03/2018

We booked the above hotel, for a park and one night stay for our return. We booked though our travel agent. We read reviews which were mixed. On our visit we followed directions and found it easily. We quickly filled in the paper work and we're in formed the bus would arrive shortly to transfer us to Gatwick . The bus was as many described quiet old. However the driver was very helpful loading our cases on and off. Giving us clear information regarding our return and actually dropped us closer than he should. On our return we were quickly picked up , by a different driver. He two was helpful moving bags. The check in for our room was easy. Though the hotel was busy two coach loads of kids. Our room was very clean and well presented. We had a lovely nights sleep. In the morning we paid for breakfast all you could eat for £7.95 . The breakfast was lovely.

"Overnight Stay"

3
16/03/2018

I guess when you are only staying a few hours before catching a flight from Gatwick its ok. The rooms were good. The dining room was a very dark purple with black furniture. The edges of the floor could have done with a good vacuum food particles lodged in them. The menu was good. Nothing to get excited about.

"Do Not Eat Here."

1
07/03/2018

Bedrooms are ok, could do with work doing to them. Corridor are so cold. Nice bar area. Decide to eat in the restaurant, big mistake. We ordered scampi for my wife and I ordered Burger. After and hour and half despite food coming to people who ordered after us coming out, no sign of ours. Had a chat to waitress. After half an hour still no food. So my wife wrote out order on a serviette and marched into the kitchen with it. They can up with some story about they had never got the order. So after another 20 mins waiting or food arrived our food. The Scampi was warm at its best but you could see where it had been kept warm on a griddle as it was burnt where it had been sitting. My burger was worse. I picked it up to take a bit and all blood and fat came dripping out of the roll. It was now my turn to march into the kitchen, the chef had no explanation and looked totally lost. The waiter/bar asked if I would like a replacement, I was so hungry by now I told him I would have Gammon, which came out in minutes, I suspect it was someone elses order waiting to go out. Burnt one one side, not cooked the other. I give in. We refused to pay which was ok by the barman, he was sure having a bad night. Stay else where, not a good start to a holiday.

"overnight stay with parking Feb/Mar 2018"

5
07/03/2018

We stayed here the night before we flew to Morocco and had 8 days parking too. The book in was made easy, the rooms were basic but very comfortable. We had pizza and chips in the restaurant and it was delicious. We paid a very good price for this and it was well worth what we paid. The shuttle bus both to and from the hotel and airport was stress free and on time. We would definitely stay here again in the future if the price was competitive as it was this time.

"Budget Hotel"

3
07/03/2018

Like someone else has said - £64 for overnight accommodation and car parking for a week at Gatwick is very reasonable. Early morning flight so no breakfast ordered, but the evening meal was really disappointing and quite expensive for me and my son.

"Do not pay for breakfast"

2
05/03/2018

We have just returned from a one night stay at the Skylane hotel, which we ordered breakfast with. Stayed on the night before we took a flight, leaving our car there for a few days. Should not have ordered breakfast though. Supposedly it starts at 7.00, but nothing was ready. There was only one member of staff, no-one to cook breakfast. So a full English turned into a continental, not what we paid for. Whilst we were there, no-one got a cooked breakfast.

"You get what you pay for !"

3
05/03/2018

We paid £60 for a weeks parking and a one night stay before going on holiday. Room was clean and tidy but you could hear the people in next room talking and using the toilet.Everyone also seemed to want to slam there doors so very little sleep had. When we arrived tried to book the minibus shuttle for next morning but was told fully booked, they did order a taxi which only cost £6 When we arrived back we called them for the shuttle bus back to collect car, we were lucky to get on as it only carries 8 people. We left several people on the bus stop and they were told would be 40 mins before they were picked up as next trip was to other terminal. Not what you want in sub zero temperatures. When we arrived back at hotel , collected key and was told where car was parked. Went to car but couldn't move it as was blocked in by another car. Eventually the key was found for the other car and an employee came out to move it. He had nothing with him to clear windows and we gave him our ice scraper, then after several attempts of moving an inch then jumping out of car to check the space he eventually asked my husband to move the car, My husband refused as was not his car to drive. Eventually after about 30 mins he moved car enough for us to get out, As he was the only member of staff during this time a queue of people had gathered at reception some of who were also blocked in. Would not stay again, the last thing you want late at night after a long flight is this hassle.

"Won't be returning "

1
28/02/2018

Wish I'd read the reveiws before booking to park nd ride here. The whole point of booking here was to make sure we had a good sleep and able to relax before flying from Gatwick and sadly this was not the case. The staff gave u the wrong room number so we were attempting to gain access to another guests room. This was so embressing and they didn't even apologise for the mistake. There was mould in the bathroom and a musky smell throughout. Food was of poor quality and waited a long time to be served drinks let alone food. Staff unhelpful and rude and sexist. Told me not to unload the boot of the shuttle bus when attempting to take mine and my husband's luggage from the boot and looked at my husband and said he should do it .I replied ...my husband has recently had a back operation so if you don't mind I'm capable of retrieving my own luggage. Also had an awful nights sleep. The fire alarms went off multiple times during our stay and also heared people shouting and running up and down the corridor when I complain ed about this the following morning It was completely ignored and when parking our car we couldn't even get back in there it was parked so tightly up against the other cars and had scratches on the car ! I will not be returning or reccomending. No communication between staff. Appalling service .

"Bar and restaurant"

4
27/02/2018

The hotel room was excellent and bathroom very clean but the bar and restaurant management need to seriously employ more staff last night was shocking people were waiting for 1to 2hours for the meal to turn up when it did burgers were raw or burnt my desert was burnt only had 1 cook 1waiter and 1 barman to cater for forty five diner's and 15 drinkers would not stay here again which is a shame as everything else was great

"Good value for money"

4
27/02/2018

Perfectly adequate room for stopover when flying to or from Gatwick. Good value breakfast - convenient. Open all night so ideal when arriving at normal out of hours time. We arrived at 4.25 am! Due to breakdown. Coffee and tea making facilities and good shower.

"Parking "

4
26/02/2018

Stayed overnight before flight and left car,room was clean and comfortable,did not eat there but had a few drinks,,car was waiting out front on our return,very reasonably priced,no complaints,does what is says on the tin,would use again

"Better than expected"

3
26/02/2018

Dated hotel but very clean. Woman in hotel bar told us Tripadvisor food reviews were terrible but we had pizza and chips to be on the safe side and it was fine. Staff are very nice, and the manager gave a customer a free drink on learning it was his birthday. We got a really cheap deal on Park, Stay and Fly on Holiday extras. Would probably stay again.

"Worst hotel and staff ever even found staff watching porn"

1
20/02/2018

Worst customer service ever..be careful if booking this hotel. Waited ages for staff in the bar and restaurant.rang hotel to say we had a delay in our flight on returning.when we did finally get to the airport refused to pick us up and was aggressive and rude .had to pay a taxi again.when we got to the hotel the driver sitting out the back drinking and eating. Refused to let us check the car for damage unless we signed first and refused to give us car keys. Went to use the toilet and found the chef on a computer watching porn and photographing it using his own phone. Good job we had no children with us . Beware if you book this hotel it's at your own risk.

"pre flight room & hotel parking"

5
19/02/2018

very well organized an efficient , the staff very helpful quickly booked in , parking was no problem , room very clean , as we were leaving early for a flight the staff kindly booked us a taxi to the terminal which was much cheaper than us booking a taxi direct , the breakfast was buffet style & very good, on return called the phone no. given and within 10 mins the hotel mini bus was picking us up the driver friendly & helpful plenty of easy to follow instructions given , on return to the hotel our car was ready to go . i would definitely use again great price & service . some reviewers are saying the rooms were cold this was the case on arrival but the air conditioning can easily be set to heat and warms the room up very quickly .

"Great service as usual "

5
17/02/2018

Have stayed here on several occasions as a pre and post holiday stop over with parking. Very reasonably priced and very near to Gatwick airport. Very helpful and courageous staff good sized clean comfortable rooms. Reasonably priced restaurant on site and plenty of other places nearby and Horley town less than 10 minuets away. Efficient shuttle service to airport with very helpful and courteous driver. On landing back very kindly allowed as to have our room a little bit earlier much appreciated after long flight and jet lag, would recommend as very reasonably priced hotel stay with parking.

"A “good hotel”"

3
14/02/2018

Arrived and check in very fast and efficient. Room freezing but receptionist gave me a spare room “key” to keep heating the room while I was having dinner. Very helpful. I had pre - Booked a one course dinner. I would not recommend this, There are no advantages. Just turn up on the day and choose from the menu. I waited over 40 minutes for my meal, “Lamb” Rogan Gosht, which was fine, for the type of hotel it was

"Awful and DON'T EVER STAY HERE!!"

1
10/02/2018

What a awful stay!! Wouldn't ever stay at a Best Western again! I wish I had paid the extra and stayed at a travelodge or Premier Inn. The service was terrible. We get in the bar and waited 15 mins for service to then go to reception, to be told someone should be there and advised nobody was. Someone came through and served us. We ordered food at about 5:40pm, which we was advised its 20 mins before the restaurant opened and said that is fine. An hour later, still no food because they forgot our order, another 30 minutes had past and still no food. We eventually got the food to be told our slip had been lost apparently, even though we complained 30 minutes previously. I complained and demanded to have the food for free considering we waited for over an hour and a half and numerous people were eating who had order well after us, to be told we couldn't. On to the room, it was nice but the bed was so uncomfortable. All in all, a bad experience with bad service and would advise anyone to steer clear!! Any manager who lets his staff wear casual footwear (white trainers) with formal work attire should not be in management!! He shoukd nake his staff have training in how to speak to clients as the staff were extremely rude!! I would never use this chain again!! Steer clear of this hotel!!

"efficient and convenient for Gatwick departure"

4
08/02/2018

Didn't expect luxury at the price we paid, however were happy with our room, clean and comfortable. Dining room was enjoyable food at a reasonable price. Transfer to and from the airport was efficient. Best of all our car was waiting at the front of the hotel when we got back.

"Not for me"

1
05/02/2018

Not an ambassador establishment for the brand. Dated, appalling breakfast facilities and produce. Handy for access to Gatwich, slow check-in checkout process, would require serious encouragement to return to this hotel. Dissatisfied and disappointed

"Pre & post Holiday"

4
03/02/2018

Used this hotel for a pre holiday stay and use of parking. Overall a good experience. Slight problem upon arrival it's heating system wasn't working but we were moved to an another room fairly quickly.

"Night before flight from Gatwick "

3
03/02/2018

Could be better but Clean bedding, warm room and hot water. Bargain price for a twin room for one night and to leave the car for a week £64.00. Restaurant is not the best but ok for a late night meal! Wine prices are ridiculous! Towels are very small.

"Mixed bag"

2
30/01/2018

Ok although my review only gives two stars it wasn't a total car crash, have to say the rooms were clean and tidy, except the water which came out of the taps orange??? But it was really the restaurant we had issues with, it took forever to get a drink at the bar? The waiter was out back somewhere and I even though there is a bell to ring, nobody came even after six rings?? the breakfast buffet was kind of cheap and cheerful the problem was not one but two hairs, one in my mushrooms then after spitting it out and moving the mushrooms around there was a second one to. The waiter asked me if I wanted to get another plate but I could not in all honesty risk it, and ended up paying £7.95 for a piece of toast! Now upon mentioning this on check out I was brushed off by the receptionist who simply said ‘I'll mention it to the manager'? You can clearly see that changes are being made but to slow!! The public washrooms were out of order (men's urinals) pictures in the hallways were covered in mound? (See picture of picture) Come on Best Western you can do better, sad thing is we were hoping to stay in June before our holiday but not sure now!!

"Average"

3
30/01/2018

Stayed one night before a training course and was disappointed with the restaurant. Lack of choice on the menu, suppose they have no need to attract people in because they're an airport hotel so people don't return. Slow service, had to find my own menu, food took ages, ordered a creamy chicken and leek pie which came with onion gravy for some strange reason. Asked for my bill and eventually gave up and went to the bar to pay. Thought I was being ignored because of being a lone female but I noticed that other tables had the same poor service. Breakfast was self service and the lady working there was lovely, so were the reception staff. Such a contrast to the evening. All in all, I'm glad I was only there one night.

"Much better than the reviews!"

4
25/01/2018

I was quite wary on way here as the reviews were terrible on trip advisor and I wouldn't have booked if I had read them before hand. But! It is nothing like those reviews. The room is simple but very nice. All the facilities worked and it's a great price. I think it has been refurbished recently because I couldn't fault the place. Slightest grumbles about the shower not being brilliant but it was fine. And I couldn't connect my Mac to the tv which was mildly frustrating. Other than that, great hotel for the price and meets this range feel of best western. I didn't eat there but Sainsbury opposite.

"dont stay here"

1
25/01/2018

arrived at the hotel parked the car and went to reception who told me the car would be moved round the back of the hotel went to see where and there were cars parked bumper to bumper and I mean bumper to bumper and door to door, booked in went to our room and everywhere you walked or anyone else walked there was creaking floors, didn't get any sleep due to room being very cold and people moving around had to get up for taxi at 4.00am we were waiting down in the lobby no one on reception ,taxi was booked for 4.30am did not arrive until 4.45 it cost us £6.00 and were told we would get discount if we took it both ways. when we returned we waited for nearly 1 hour for our return taxi but did not turn up so phoned the hotel and they said that the hotel bus was on its way it turned out our bus was a battered out old white dirty wreck. on returning to hotel went to collect the keys for our car and was told we had to pay an extra £6.00 which I originally refused to pay but just to get our car released I paid the amount and then he asked me to sign the release form for the car and after I had signed it he told me that I had signed a disclaimer. To anyone else who wants to book there please if possible check it out first I have never ever stayed in a hotel as run down as this one. and do not expect good service at all DISGRACEFUL

"Poor service"

2
23/01/2018

Just picked up car from our holiday flat battery from obviously misuse. Also day of checking in room freezing took ages to heat. Not very friendly and ended up with bites of some sort. Cambridge far better and cheaper.

"Extremely disappointing and unsatisfactory"

1
22/01/2018

We recently stayed at the Best Western Gatwick airport and left our car for the week. Although the hotel is extremely inexpensive and the transport to the airport, acceptable, the dinner we had cost £60 and this was for a very mediocre meal with two glasses of wine. However, the worst part of this hotel is the parking. My car was locked and keys handed over to reception. I was advised that the car was moved on two occasions and at no time were the car keys out of the hotel premises. Unfortunately my new Sat Nav device that had been locked in the glove compartment was stolen. The hotel has advised that I should have taken this device away with me and although I explained my trip was to Cuba where Sat Nav's are illegal and that was the reason it was locked in the glove compartment, the hotel showed absolutely no interest in the matter. I would not stay there again, nor could I recommend this hotel to others. There are many other hotels nearby that are also a very reasonable price and this is what I would suggest.

"Extremely impressed with car parking and transfers"

5
21/01/2018

Efficient check in even though reception was busy. Flexible car key drop, park anywhere in car park, leave keys at reception when convenient. Shuttle service £5pp return couldn't have been better both to and from airport. Prompt service, on time going and on return came to airport within minutes of telephoning. We had the same driver both journeys, he was very pleasant and friendly gave the impression he liked his job and took pride in it. On return our car was very close to the hotel reception and picking up the keys was quick and easy. We only stayed here so as to leave our car whilst we were away, and this hotel provides this service to perfection. During our one night stay we found our room clean and tidy, reasonable sized with sufficient storage space. Flat screen tv, hospitality tray. Well appointed bathroom with bath. Large brown stain on ceiling probably from water leakage. Could hear both road traffic and planes inside room but not enough to disturb our sleep. Didn't eat at hotel. Has to be 5 out of 5 overall because of the superb car parking and transfers.

"Gatwick parking stay"

2
16/01/2018

We stayed at the start and end of a week away, flying from Gatwick. The rooms were basic, but the cost with parking was quite good. The second night there was no heating in the room. The shuttle was run quite well and the driver was friendly. Also on the second night, we paid £7 50 each for breakfast, which was awful. The food was poor quality, bread, the cheapest, and coffee was instant and cheap. We asked for a fried egg which came after ten or more minutes and were undercooked. The waitress was quite sarcastic. A complete waste of money. We did not eat anything. Would not use this hotel again. We used the dining room both nights. Quite expensive for type of food. The barman was very friendly.

"No heating"

1
09/01/2018

I was told there was no heating in the whole of the hotel. Next day I was given a heater. Towel rail still didn't work - was told none of them in the hotel were heated towel rails -just ordinary ones. My partner came to fetch me from the hotel - took one look, saw the electrical connection coming from the towel rail and switched it on. I think I'm more annoyed that the desk person can look you in the eye and lie to avoid having to do anything

"Very happy to come back again"

5
08/01/2018

We have been here for the last 7 years. Have stayed at least 10 times. The service is excellent. Very happy to keep coming again. You will not have any p[problems staying here. Good value for money. Very near airport. Good for holiday parking.

"Gatwick Hotel and Parking - value for money and hassle free"

4
05/01/2018

I have now stayed at this hotel 3 times. It does what it says it will do - giving you a nights sleep 5 minutes away from Gatwick. Transfers are by their coach or taxi - havent had a single problem yet. Parking is a lot cheaper than on airport and its a fast efficient return of your car when you get back. Well recommended friendly place.

"always use this hotel and received good service"

5
04/01/2018

I've been staying in this hotel every many times for last four years and as I find the staff very helpful and friendly as usual, abby at restaurant who is always friendly, professional and helpful, and tushir shuttle bus driver, who is always friendly, professional and aims to please. It makes a big difference when you are made to feel welcome which is why I choose this hotel before our holiday. Thank you guys.??

"Well Satisfied"

5
03/01/2018

Good hotel, in a good location.Plenty of places to see in the area. Restaurant was fine with a good selection of food . I would recommend using this for any stay in this area, not just for Gatwick airport.

"Great Value Overnighter and Airport Parking"

4
01/01/2018

We needed a cheap, clean hotel for the night before our flight after a 5 hour drive, and two weeks parking for the car. We arrived late afternoon on 11th December and found it easy to park near the entrance of the hotel. Our check-in was efficient and the receptionist answered our questions about times of transfers to the airport and back. The Hotel has a minibus £3 pp one way. A Taxi is slightly more. It is a 10-15min journey. We left our car keys with reception after giving them details of our estimated time of return, car registration etc. Our room was clean, warm and comfortable, we watched TV from the bed for an hour or so and used the bathroom and shower - also clean with adequate space. We used the restaurant for evening meal. The dining room looked a bit "cafeteria style" but the staff were polite and efficient. The menu had a bit of something for everyone. The food was lacklustre but satisfied our hunger. If we had wanted a special meal, we would have taken a taxi to a restaurant in town. We had an early morning flight so set alarms on our phones although there was an alarm clock provided in the room and I expect the hotel had a call service. We did not have breakfast. On our return two weeks later, we waited longer than necessary at the airport for our pick-up because of incorrect instructions in our booking confirmation. It was late, dark, cold and wet and we had to phone the hotel twice about our shuttle bus. When we finally got back to the hotel about an hour later, we were relieved and pleased that our car was ready and had been moved near the entrance again. Our bill was very competitive at £74 for one night accomodation for a couple and fourteen days car parking. This hotel is great as a stopover or budget business overnighter. It is not a holiday destination. We would use it again. I would advise anyone getting the hotel shuttle from the airport to confirm the details carefully with the reception staff or better still, get a taxi - it will save you quite a walk dragging luggage around.

"Great Stay"

5
26/12/2017

I stay at Gatwick Skylane hotel before my holiday. What a fantastic hotel great room, great staff and fantastic. The room was cosy and warm, lovely comfortable bed and staff were very polite and helpful. please make a note the hotel bus is not free they charge £3.00 for one way and £5 for return trip from gatwick. will definitely recommend it to finds and family, if flying form Gatwick and park on site.

"overnight stay"

4
26/12/2017

Good value budget hotel . Clean , good sized rooms with easy to use heating/air con . comfortable bed - good sized tv mounted on wall . Buffet style breakfast . Will use again when visiting family in area .

"Stop over"

3
24/12/2017

The room was ok for the price. Clean with a good clean bathroom. We did book a table beforehand in the restraunt, but when we looked we change our mind. It looked more like a holiday campsite restaurant. Not very welcoming for a hotel. Breakfast was good. Not 100% but we did eat before our flight out of Gatwick. Only 10min from APH parking at Crawley.

"Great place to stay!"

5
21/12/2017

This hotel is very convenient for Gatwick but is also good value and it is pleasant to stay in.We have stayed here before and would always use this hotel. We like the staff, hotel and the shuttle service from this hotel.

"Holiday "

5
21/12/2017

Really easy to find, helpful staff and brilliant food in restaurant. Car is left at actual hotel rather than in a field which is good (as opposed to many). Will definitely come back when I hook next year's travels. Would recommend to anyone especially if you fancy a decent burger for a decent price! X

"car park"

5
21/12/2017

All staff were really helpful and lovely it made our stay very enjoyable . The food was really good in the restaurant which made the start of our journey so much nicer. i have stayed in many hotels but this one made the whole process so much easier from the parking the car to the actual checkout.

"Ticked all the boxes, given what we had paid."

4
21/12/2017

I have had some bad experiences trying to book hotels with parking at Gatwick for a reasonable price. I have to say we struck gold this time! Given what we paid and that it included parking, I was perfectly happy. The rooms are basic but clean, which given we were only there for one night is fine by me. What made an average experience a good one, was that despite having some minor issues with the Key card, TV and a Vending machine in the lobby, they were all sorted really quickly by the very helpful General manager. I am annoyed that I cannot remember the gentelmans name, as he was really helpful and really friendly. As I had to call on his services 3 times during our one night stay, he actually recognised me when we came back to collect the car the following week, and came over to say hello! So to conclude, for what we paid, I will certainly book again.

"Very good hotel"

5
20/12/2017

I did stay at Best Western Skylane Hotel at Gatwick this month and I was very happy with the level of service I received. The room was perfectly clean and fresh, helpful staff at the desk and on the mini bus. I had dinner and breakfast there and the food was lovely. It does offer value for money. I strongly recommend this hotel to everyone.

"Shopping came first?"

2
14/12/2017

Nice hotel - clean and comfortable. The bar/restaurant lacked character but the food was fine. However the reason that we won't be staying there again is that on return to Gatwick we had to wait for 55 minutes (3 phone calls) for collection by the hotel mini-bus to return to the hotel. On boarding the mini-bus we did notice that the driver had two bags of shopping on board; coincidence or explanation?

"Had a nice stay for our work"

5
12/12/2017

We found this hotel very convenient and acceptable for one nights stay and parking as we were working at creawly and my friend was working in slough. we had a nice sleep and comfortable stay with nice food in the restaurant. we found to be of reasonable price and will stay here in our future for our business at Gatwick.

"A park and stay deal"

3
11/12/2017

Booked as a one night stay and 5 day car park it was one of the cheapest deals available. The reason became obvious as it was somewhat tired and the rooms cramped, the en-suite especially. It was impossible to use the loo straight on because the hand basin was so close. Breakfast was only open for a short time with limited choice.

"Sleep & Fly"

5
11/12/2017

It was our sixth stay at this hotel as an overnight stay before early flight. Each time it's been clean, staff helpful and the 3nd time in October we ate in restaurant and it was very good as we did try Indian meal. The rooms are not very modern but fulfill all our requirement as tea/coffee, TV and nice bath.

"good hotel"

5
11/12/2017

came from malta had a cancelled flight came up to gatwick airport and stayed in a nearby hotel hotel had a minibus to operate from from airport to hotel hotel have a nice restaurant and a bar and i Will definitely recommend a hotel for all my friends and family.

"Nick Franklin review"

5
07/12/2017

Happy with everything from start to finish. Location was ideal and cheap compared to other airport hotels. Food was good as well. I would recommend to others and would be happy to come back. Overall a VERY POSITIVE EXPERIENCE FOR ME AND MY FRIEND

"park and fly"

5
07/12/2017

Comfortable stay, with a great parking and service link to gatwick airport. Easy to find and theres no hesitation to reccomend this hotel to others. we fly tomorrow and collect our car in 4 days. The holiday is to Austria to ski.

"Good for quick overnights. Gatwick shuttle"

4
06/12/2017

Good for a stopover. One wing involves a couple of steps up at the door to the corridor, the other is perfectly flat. Rooms use the key to activate heat, which in the winter means several hours till the walls warm up and the room feels comfortable, especially the bathroom. It might work to use another card to allow the room to heat up while dining for example. I was happy with the rate of $86CAD & 49GBP for the night booked here, but I would check around as it is very competitive. There IS a shuttle. Pillar 9 south terminal Gatwick. Use the yellow phone and check the 5 digit number on the board on the wall behind. One driver, who has a marked limp, isa fountain of local & historical knowledge. English breakfast extra but worth it if it fits your schedule.

"our stay at best western skylane hotel in hawley"

5
06/12/2017

we have stayed at this hotel many times over the years. the service and staff on hand were very good and its in close proximity to Gatwick airport. with excellent transport connections both to and from the airport. we also found the bar and restaurant very good indeed. we would highly recommend this hotel to anyone looking to be close to the airport.

"Very good hotel"

5
05/12/2017

Me and my wife stayed with this hotel as this is very closed to Gatwick airport. we are visiting our very old friend from Horsham in west Sussex. i used to stay in LONDON but now now staying in Spain. we had no problem and very helpful staff,.

"Big puddle with a council estate in the middle"

1
28/11/2017

Where to start? This hotel is essentially a big puddle with a block of flats in the middle. The car park is so uneven and riddled with potholes that I got my new trainers soaked just getting to reception. Upon check in I was met with a young woman whose English was lacking, resulting in me having to write my name on paper for her to have to work out what I was saying. The bed was comfy and the water hot in my room however the heating wasn't very effective and I felt particularly cold during my stay. In the restaurant, which is attached to the hotel, you can't set up a tab and pay on check out. I had a waitress take my meal away from me twice whilst I was still eating! Her English was very poor also. I had to point to what I wanted on the menu. I wanted a different carb option to what was offered but gave up trying to negotiate this seemingly hard work request. On top of this they had the audacity to put a ten percent service charge on my bill, for the sake of £2 and having to try speak to this woman I let it slide, perhaps it's part of the tactics? The night porter was most unhelpful and it took 2 minutes to wake him from the office. Based on this I do not reccomend it for anything other than an airport car park. I've requested it's black listed from company bookings as it is not fit for business requirements.

"It's small things that counts"

5
28/11/2017

Me and wife with our son went on holiday in November, we decided to book this hotel for our night stay and parking to fly next day from Gatwick. we were handed the key to our room with nice surprise for us in the room as give us big family room for us. In the evening we had a nice dinner in the restaurant outstanding meal. All staff is excellent and very helpful plus point to the hotel to take care my family.

"Excellent value for money"

5
26/11/2017

Very convenient for Gatwick Airport with plenty of overnight parking.Friendly and helpful staff. Rooms were very comfortable.Restaurant open until 9.30pm with a good selection,of meals.Good breakfast. Overall good value for money

"Perfect hotel for one night stay and parking"

5
25/11/2017

Good location and with booking in car parking for the duration of our holiday. Good price with night stay and parking and a one night stay in a clean and comfortable room with tea/coffee in the room. Reception staff gives us all information for our pick-up on our returns from the airport. Airport transfer were very efficient and collecting the car on arrival was easy.

"Excellent Hotel"

5
25/11/2017

Stayed at this hotel prior to departing from Gatwick. Very clean, tidy and comfortable. Very convenient for airport and very efficient shuttle transport service. Staff very efficient and helpful and car parking service excellent. Would highly recommend.

"Convenient for short break"

5
23/11/2017

We chose this hotel because it offered parking with the overnight accommodation. We had booked a very last minute weekend break and this hotel was ideal because our flight left very early in the morning. Can definitely recommend.

"Help full hotel"

5
23/11/2017

As I have medical problems reception staff did help me with all the paperwork and was very efficient. first time to this hotel and like it very much and will use again on my way back from me holiday. this hotel is very closed to gatwick airport and have shuttle bus for aiport.

"Good quality rooms."

4
21/11/2017

I was worried by some of the reviews, but was pleasantly surprised. This isn't a top quality hotel but very good for the price charged. Don't be put off by the reviews if you are staying 1 or 2 nights it will be fine. There is a nice pub close by that does excellent meals called the Farmhouse Pub.

"holiday parking"

5
21/11/2017

1st time very close to the airport and very friendly staff.food has a very good restaurant and staff very friendly the lhotel was very easy to find .good location for parking.And a complimentary glass of wine

"Convenient place to stay for an early morning flight"

5
21/11/2017

We were only in this hotel for one night ans use this hotel for parking our car while on holiday. It was very convenient place to stay with easy access to the airport. The hotel was clean staff very friendly and efficient even chap covering night shift at 03.00 am when we checked out. its a basic airport hotel for holiday parking.Buss runs every 30 minutes to both airport terminals. Good value for money. Restaurant offer meal nice food and good portion. Nice relaxing start to our holiday.

"Excellent"

5
16/11/2017

The fact that we return regularly speaks for its self. A well run friendly hotel reasonably close to the airport it ticks all the boxes. It also has a good restaurant and well stocked bar on the premises with a menu to suit all tastes. Transfers to the airport are well organised and frequent.

"Perfect for accommodation and car park"

5
15/11/2017

Me and my partner used this hotel for stay and park our car and find very convenient. staff is very helpful and good value and very close to Gatwick. we will use this hotel while flying from Gatwick and will suggest our family and friends.

"Excellent VFM"

5
14/11/2017

I travel all over the UK for work and find the best western Skylane one of the best VFM hotels around . The price does not reflect the convenience of the location to Gatwick Airport . I would highly reccommend this hotel to any other contractors working in this area

"Visited 4th nov"

3
13/11/2017

Visited on the 4th of Nov , the night before we flew , hotel was ok , food in the restaurant was not great but it was ok and we were hungry , the mini bus was great to be dropped off and picked up from the airport so that was good , left our car there for a week and all went without any problems , hotel staff polite , would probably return again but eat before hand , hope this helps

"Close to airport "

2
12/11/2017

So we stayed here the night before our flight. I do wonder why we bothered this hotel is awful. We arrived rather late after getting stuck in traffic. When we eventually got seen to by the receptionist we asked if we could get food and was told that we had about half an hour before the “restaurant” closed. We told bags to our room and went down for food. When you step into the so called restaurant it was like a school canteen, we ordered food and then the waiter came back and said they didn't have half the food we ordered so ok we changed what we ordered. The food arrived and it's safe to say the food wasn't great rather tasteless and not good. Then when we asked for the bill instead of taking the food off that they didn't have and change it they left them on there and of course the ones we had to change to were cheaper.....not happy. The room well wasn't the best probably best left at that pictures at the bottom of the room.My husband even ended up getting bitten during the night. Below is a picture of his bite.Will definitely not be staying here again.

"great hotel"

5
09/11/2017

Had a nice stay with Best Western gatwick Skylane Hotel. the hotel is very close to the gatwick air-port me and my family enjoy the hospitality of the best staff. we will sure come back this hotel. staff on duty call the taxi on a special rate of £6.00 from hotel to gatwick air-port.

"Gatwick Skylane Hoel"

5
09/11/2017

We have stayed at this Hotel many times and highly recommend as it is near the Airport and very convenient. The staff are also very accommodating I do not hesitate to reccomend this hotel,we had a very good nights sleep, had an early morning call and found that the staff were very efficient.

"Overnight stay before Holiday"

4
07/11/2017

Stayed overnight before going to Dominican Republican holiday .Very good value for money which included parking .Room very clean and comfortable. Meal in restaurant good .Used minibus to airport very good value 5 Pound return .Staff friendly and helpful.Would recommend to anyone

"Best Weston Gatwick"

5
07/11/2017

Excellent service excellent staff , the rooms are extremely clean and the whole building has recently undertaken a complete refurbishment - i have recommended this hotel to both friend and colleagues due to the cleanliness and great staff

"Best Western Skylane"

5
07/11/2017

Very convenient and very good value for money. Staff friendly and helpful. Facilities for parking very good . All round a very positive experience. Would recommend this hotel if travelling abroad from Gatwick.

"Very good hotel"

5
02/11/2017

Very good Hotel and very convenient to the airport,handy perking and a staff that goes the extra mile to help.I would recommend this hotel to anyone who is contemplating flying from Gatwick and also needs parking.Also not difficult to find as on the A23.

"value for money"

5
01/11/2017

I travel several times a year out of Gatwick and chose to return to this hotel for convenience value and service. It suits my wife and I a treat, and feels comfortable and familiar. Been coming here for years.

"Lovely hotel, stress free start to our holiday"

5
30/10/2017

Stayed here for one night before flying to Majorca and used their parking facility for a week, lovely hotel very clean and comfortable room, nice to stay in a hotel that was warm unlike the Europa we stayed in last year!! Had an evening meal, was absolutely lovely, as we had an early flight we had to get a taxi which was only £6.00 one way so also used it on the way back too, a stress free start and end to our holiday, will definitely book again with this hotel, thankyou so much Best Western Skylane

"Gatwick Skylane Hotel"

5
23/10/2017

Great value for overnight stays and car parking. Third time usage. No problems and a great way to start a holiday with an early flight. Nice to use the Restaurant and the bar. Adds an extra half a day to the trip.

"Perfect for close to airport"

3
21/10/2017

This hotel is a good choice if the only purpose is to be close to the airport. We stayed for one night because our flight was at 6am. The hotel is in need of a pick-me up renovation, however the room and bathroom were clean. We had a room with two twin beds and it was a nice size. The front desk agent was friendly and helpful.

"Satisfactory and convenient for Gatwick airport"

4
21/10/2017

We have used this hotel many times over the years, when we have flights from Gatwick. The car has always been looked after and easy to find on our return. We had an early flight so arranged and paid for a taxi online £5.50 with Roadrunners, before our arrival. Advised the hotel, who then for some reason booked another taxi which arrived first and caused some confusion! Did not use the hotel bus collection service, because from past experience of waiting up to half an hour for it, an airport cab is more convenient if more expensive at £10.

"Thank You BW Skilane Hotel Gatwick"

5
21/10/2017

We found this hotel very comfortable and the staff were very helpful, plus it had all that we required for our trip, in rooms and parking. We will definitely go there again. Until the next time, thank you.

"Thankfully a quick overnight"

3
21/10/2017

Not the ‘best' hotel, but convenient for Gatwick. The bar closed at 10pm and we were practically chased out. Clean rooms. Bus ride to the airport was pretty scary. For an overnight and 8 nights of parking, it wasn't too bad.

"get in and out quick"

2
19/10/2017

I was not impressed with the hotel, especially since I have stayed in several best westerns and this one is one that you stay in just to have a place to lay your head before travelling. My dinner was unimpressive and was microwave lamb, which was not very tasty and the room was tired and needed sprucing up, I then had to walk through mud to get to my car as it rained at night and there was sludge everywhere. Would I stay here again? NO

"Don't pay for breakfast! "

3
19/10/2017

As a hotel and some where to leave your car it's ok, although if your plane lands after 11pm you have to get a taxi back to hotel which was £10 , the worst thing about this place is the breakfast, the worst I have ever eaten , rubbery bacon ,stone cold scrambled egg I couldn't eat it, coffee was out of a flask ! Bread for toast was kept in an airtight container so was damp, I could go on, would I stay here again? Yes but room only

"Overnight for early flight "

4
19/10/2017

Reception staff very knowledgeable and helpful. Wake up call was a few minutes late which made us rush more as early flight. On return our car was ready but hard to get in the door as tightly packed in. Overall good value

"Hassle free"

4
19/10/2017

Stayed for one night to avoid M25 on day of flight. Hotel included 15 days parking which works out cheaper than offsite airport parking with the added bonus of a good nights sleep. Easy check in and out, comfortable bed with all you need for a night. Used hotel shuttle to airport and back worked well and car ready to go on return.I have used the old skylane before but it seems to have improved with the Best Western takeover.

"Car park"

1
18/10/2017

We left our car at this car park as we were away for a week holiday. We arrived just before midnight, no information about hotel given by receptionist, clean room with double bed a two singles so not s lot of room, arrived for breakfast at 9.05 am was told too late to eat, I informed waiter we want told breakfast times he said we could have something quick. Hotel only employs very rude staff to work there, no customer service, I don't suppose they need to be polite as car park is the name of the game, I will never stay in this hotel again

"Fine"

4
12/10/2017

Stayed and parked here it was ideal. Sleep was okay considering it's an airport hotel. Bar area was okay we shared a burger, which was good. Bloke behind the counter was a spit of a young Imran Khan, he was chuffed when I told him. Return taxi took just 20 minutes for pick up coming home. Car was fine.

"Gatwick stop over"

4
10/10/2017

We were quite nervous after our previous experience of a best western hotel, but this really wasn't bad, tidy clean room, good shower & easy parking for the week, would use again for a stop over if flying from Gatwick

"Good nights sleep"

3
07/10/2017

Stayed here for night before our flight, we opted for this hotel as your cars stay on sight unlike many others that take your car onto other sites. On arrival hotel seemed clean, man on reception was a little abrupt but gave us all the information we needed, even booked our morning cab to the airport there was 9 of us traveling so had a mini bus and cab, gave us a taxi number for our return home ( which we called when we was getting our cases at Gatwick at 3am and they got the taxi ready for us, very helpful ). We had a down stairs room very convenient with 2 children, the room was clean and spacious we had a double bed and 2 good size singles. The Hotel food is quite expensive so we found a carvery about 10 minutes down the road, even found a little spot to do some plane spotting :). We had a good nights sleep, showers were ok. The breakfast was in my opinion not very nice so I had toast and jam ( if you have the breakfast make sure you book the night before it's £6.50 but if you pay on the day it's £8. On our return from holiday to the hotel at 3am our car was waiting out the front for us a good service for a tired family. Would definitely recommend this hotel even with the negatives, ticked most boxes for us .

"Good Value Airport Hotel and Parking"

5
05/10/2017

On arrival we were checked in by a gentleman who was very efficient and helpful even though it was very busy with people checking in. I must admit I was impressed with how helpful and patient he was with two very rude old women that were checking in before us. Packed our car easy on arrival with quite a few spare places. Rooms are fine for overnight stop - no complaints. Didn't eat there as the restaurant didn't look very inviting. We walked into Horley were there is a wide choice of restaurants. Hotel ordered a taxi to take us to airport which was extremely cheap only £3.60. Also we got a taxi from the airport back to hotel which was only £10 for three of us - a lot cheaper than we have paid when staying at other hotels in Gatwick. On return our car was waiting for us - couldn't fault anything would def recommend if looking for somewhere not too expensive.

"Covenient parking for Gatwick with transfer"

3
04/10/2017

Transfer to and pickup from Gatwick worked well, the hotel was very noisy with not a lot of sound proofing between the rooms, in fact you could hear others using the toilets! But for an overnight stay and airport parking it was good value.

"Simple hotel"

4
03/10/2017

The hotel is average, looks in need of some refurbishment. The room I had was simple, the cleaning was average and the bathroom had a shower head over the bath that was pretty feeble. The fan in the bathroom worked constantly, shutting the bathroom door did dull the noise - though it was disturbing. There is car parking at the hotel, it was quite busy so finding a space was tricky. I selected the hotel based on the proximity to Gatwick airport, this was good however i was aware that the hotels staff were warning that at times the drive can take a little while. I can't comment on food as I didn't have any meals at the hotel.

"Airport stopover"

1
02/10/2017

Visited before our flight to Genoa which included car parking for a week. Although the room was adequate and the bathroom was really quite nice. , whatever you do don't eat in its restaurant. It was packet food at quite expensive prices. And the wine was extortionate. Sorry but food was dire.

"Does what it says..........."

4
28/09/2017

This is the second time we,'ve used this hotel on a stay and park. Have got no complaints apart from the car park being overparked beyond belief on arrival. Transfers to airport early morning to go and late afternoon coming back were brilliant.....hassle free. Very disappointed indian restaurant has gone as 2 years ago when we stayed it was fantastic. Apparently guests were complaining of the smell !!!!!!!!!!!!!. All in all its clean, comfortable and reasonably priced. I,d definitely stay again.

"Damage to our car"

2
27/09/2017

PLEASE READ ALL REVIEW We stayed at this hotel before we traveled on our holiday left our car night was ok but when we returned to collect our car we noticed scratch marks on the bumper that were not there when we left it our car is a 66plate so not that old we do have a mark on our bumper which I told the man on reception he asked did I declare it on the form I said no one asked us to he took pictures took a week to get back to us after I rang the manager 5 times he said had nothing to do with them I asked why my hand break was left off he said we don't use hand breaks in case they stick I he was very rude arragent would never trust them with my car again and remember they park your car but take no responsibility for any damage please don't use them if you value your car

"Total liars"

1
26/09/2017

Well we're to start no Indian shut 16 months ago!! parking as tight as your get as shown by pictures thou clean it's like gods waiting room in bar area please don't book here look else were no food just a limited selection this place a no go worse place I've stayed

"It looks a bit like organised chaos but seem to work"

4
25/09/2017

We stopped here the night before flying out and also booked parking. Room was adequate and the whole operation went well including the transfers to and from the terminal. Wasn't my first choice but I would not be put off using again.

"Made me problems in unexpected areas"

3
24/09/2017

Got a room with only hot water in a shower, but when reported, issue was solved. Just changed the room for the next nights. Receptionist refused to issue an invoice on behalf on my company. Just refused with no offering any other solution.

"A Busy Place"

5
21/09/2017

This is a busy hotel by the Gatwick Airport with a huge volume of customers and yet the staff never seemed stressed but always patient with each customer they served. The hotel was modern, clean and the breakfast was wonderful. Even though parking was at a premium the staff made sure that each customer was taken care of.

"Don't go there!"

1
20/09/2017

Booked an overnight stay before a flight to Greece. Car park overflowing with cars double and treble parked. Reception gave limited information. Room on second floor and.although there was a lift the room was along a corridor, through two swing doors, and down two steps. Not easy with heavy luggage. No sign of porters! Had booked a table for dinner, but they forgot it. Sat at a table and waited 20 minutes before the waitress came to take our order. Another 35 minutes before the drinks and first course arrived. 15 minutes to bring dessert. Staff morose and disinterested. Bed comfortable but room tired and not very clean.

"Don't be put off by the parking "

4
18/09/2017

As you drive in there seem to be an overwhelming number of cars in the crowded car park. Don't despair, just drive up to reception and they will then shepherd you to a space. Rooms are spacious, clean and there is masses of lovely hot water which literally gushes into your bath. The bar is basic and the barman needs a lesson in how to pour a pint of Guinness but he's learning. We didn't have an evening meal so can't comment on that, but on our return we had an adequate breakfast with unlimited coffee before retrieving our car. The hotel organised an efficient affordable transfer for six of us with luggage at a very reasonable rate. All in all, well worth considering if needing accommodation around Gatwick.

"Basic motel, good shuttle service "

3
11/09/2017

Hotel is very basic, kind of late 70's motel decor and furniture. Close to Gatwick and has a good shuttle service, however you must pre book it (do it on arrival), costs £2.60 pp each way. Didn't eat there, but there are lots of venues close by.

"Shambles"

1
11/09/2017

Having driven through torrential rain to get to this hotel the car park was flooded with cars everywhere. I parked and went to reception went through the signing in procedure, went to the room and then went to have some food. While in the restaurant the manager asked for our car keys (which had been handed in 1/2 hour earlier). The hotel had lost my key fob. All other cars had moved and mine was left virtually in the middle of the car park almost as a target for people to hit. I was flying the next day and by the time I left to go to the airport the key fob still had not been found. This made for a very stressful start to the holiday. Not once did I get any apology from anyone at the hotel, the food in the restaurant was not good and nor was the service. Then to add insult to injury on my return (admittedly 24 hours late due to a tragic medical emergency on our flight home where we diverted to Nova Scotia, the hotel charged me £6.50 for the extra time.

"Short pleasant stay"

5
11/09/2017

Incredible time I had before I had ahead a 19-hour flight. Right what I needed. I was hoping to feel as much as relaxed I could before the long flight and I did. There was a calm vibe and service was excellent just what I expected. Everything was cleaned and did not felt like the room or the bed was overly used like I have in other hotels. Location was just perfect as it was only 15 min drive and they offer lifts to drop you and pick you up as well!!!

"Really good service for Gatwick overnighter"

4
10/09/2017

We stayed to avoid traffic for a 10am flight (meant leaving home at 5am) Service was really good, check in was easy, free wifi was super fast for downloading movies to iPad for the flight. Breakfast was basic but filling and appealing. Good service on the transfer bus, the driver kept us informed of ETA's and return pickup arrangements. Did have to wait an hour on our return for the minbus but would use again.

"Overnight plus a weeks parking"

4
09/09/2017

We stayed here overnight before flying off to Barbados. The room are clean and tidy. We had a meal in the evening which was really nice a d reasonably priced. We were worried about our car but we needn't have been. The cars are parked extremely close to each other and the gentleman that parked them was very good at his job. On our return we phoned from the airport and our driver arrived in next to no time. Good experience overall.

"Nice Hotel, and close to downtown Horley shopping."

5
07/09/2017

Comfortable, clean and friendly. Airport shuttle service to Gatwick and Breakfast. A taxi was provided when our flight was delayed and the shuttle was off cycle. Tubs are nice, but not as wide as North America.

"Good value pre flight stop"

3
06/09/2017

Stayed in this Best Western hotel overnight before an early morning departure from Gatwick. Rooms are not large, but have all you need for an overnight stay. Car parking for your holiday can be arranged on site, at a cost. The hopper calls in to transfer to the airport. Hotel has a bar and restaurant, with a decent variety on the menu. Aberdeen Angus burger was very tasty, freshly prepared and piping hot. On the downside, there was a cracked tile in the bathroom that could cut a bare foot.

"So easy! "

5
04/09/2017

We stayed here one night, leaving our car in their care whilst we went to Poland for four days. After a good night's sleep, a very efficient shuttle service took us directly to Gatwick North. Our driver was friendly, courteous and helpful. As we were to fly back after midnight our driver recommended an equally excellent taxi service to return us to the hotel - at a very reasonable £6. The hotel is quiet, comfortable and clean. Breakfast and an evening meal are available. The staff are lovely - so nice, especially the early morning lady receptionist and our driver. Booking here really did take the stress out of getting to the airport in the early morning. Will definitely be back.

"Car parking and stay on return"

3
04/09/2017

Not to bad hotel. Staff just a bit slow to deal with clients. Looks like it has been refurbished lately. Big bedroom given to us on our return journey. We parked for 9days no real problems apart from the tight parking in the back yard. Not keen on this as your car has to be parked at owners own risk. I had to leave keys, and they had to move it later in the week, not keen on that at all, be aware of this.

"Clean and functional "

3
02/09/2017

We have stayed here many times when flying from Gatwick and we know what we are getting for our money. At around £100 for a night stay and 2 weeks parking you can't really complain. Rooms are clean and functional with a hairdryer, tv and tea and coffee making kit. There is an onsite bar and restaurant serving pub grub. The hotel also provides airport transfers at £5 return pp. No complaints from us if you want 5 star accommodation then you will have to pay 5 star prices around Gatwick.

"One night stay plus 14nts car stay. No issues "

4
31/08/2017

We stayed 16th August one night plus 14 nts car park and collected tonight. Hotel was busy in the car park and that was expected as car were going to be left. We then walked in to reception and I was pleasantly surprised nice and modern and the rooms were very close to the premier in style. We also walked into the hotel restaurant and had a good meal also. The only small issue was the 40 minute wait for the shuttle bus , but when he arrived he was a pleasant nice man and I really was okay with it. I would use again and tell everyone to also use it especially if I had a discount voucher lol. Very happy with your service.

"Airport stay "

4
30/08/2017

Clean and spacious rooms great for the night before you fly very good deal for parking for the week away and only £3 on their own mini bus which runs all day and night. Small bar and restaurant not too pricey!

"Damaged vehicle"

1
29/08/2017

Arrived at the Skylane hotel the car park was total chaos, I eventually managed to finf a parking place, the hotel was okay but nothing special the lift to and from Gatwick was good but on my return my vehicle was left with around £200 worth of damage and the manager didn't want to know so beware this could be a costly experience!!!

"SHOCKING"

1
28/08/2017

When we drove into the car park there were cars parked everywhere,total chao. We couldn't find a space.After parking we checked in where we had to sign an agreement to say that we are parking at own risk. I wobder why!!! We went to our room and there was no cot and we had been assured this had been requested. I went to reception asked for a cot and was told one would be bought to our room. After an hour and one unhappy boy, as now very tried I chased it up and again after another 20 minutes, to be told it had been left outside our room. I opened the door to see if had been left at room 20 and we were room 25. We attempted to put up the cot with no luck and had to ask a housekeeper. Then there was no sheets for the cot, so I had to ask. What use is a cot without bedding!! The room had no AC and was so hot. We had to close the windows as there where moving cars in the car park below all night. Then to top all this, we got a taxi the next morning arranged by the hotel and the Taxi drive said that he doesn't carry any change!! When we arrived back at the hotel after calling from the Airport to say we were on our way, our car was blocked in by two other cars. We then had to wait 20 minutes to move cars to get our out. There was no care or sense of urgency. The whole experience really disappointing and i would NOT use this hotel again or recommend it.

"We Got Less Than What We Paid For..."

2
27/08/2017

After a long-haul flight (14 hours journey + 1.5 hours layover in Dubai), we just wanted to wind down in our hotel room, shower and relax in bed. Unfortunately, we were left frustrated and sweaty!! The air conditioning system for the entire hotel seems to have broken down and it was 28'C, our room felt like a sauna so we opened all the windows to survive the night. Parking was a nightmare when we got there.. we drove into the hotel grounds and with every turn, we had to reverse back to the entrance as it was chockablock and cars were parked anywhere, even in front of other cars or blocking turnings into another part of the car park etc.. I hopped out of the car to ask the man at reception about parking. He assured me that I can "leave my car wherever" and he will park it for us, informing me to just leave the car key with him. When we return the next morning to check out, the man who was on duty had gone home and we were greeted by another staff who had no knowledge of our car, our car key or where anything was. She made a few calls and another man appeared 10 minutes later with our key. We asked him where our car was, he shrugged and replied with a simple "dont know" and walked away. We were annoyed at the staffs' incompetence and lack of customer service etiquette! We walked out and spotted our car...right where we left it! In front of two other parked cars, next to the entrance of the other side of the car park! They never moved our car, but took our car key with them for some reasons unknown. I was really disappointed with the service and my stay at this hotel. No doubt being tired from a very long flight made it worse, not to mention the broken air conditioning in a hot and stuffy room. Don't think I'll bother next time as I can get better rooms at cheaper prices around the airport.

"Nice hotel "

3
23/08/2017

We stayed overnight as we had a early flight next day, was short ride to Gatwick North terminal and cost £6. We did not know that they have short stay car parking at this hotel for a small cost which would have saved us a huge amount getting a taxi from home to hotel then airport. Overall nice hotel and very busy too, we had an evening meal booked although took forever for food to come out.

"Overnight stay before flying out from Gatwick Airport"

3
23/08/2017

Very handy for flying in or out of Gatwick Airport. Room was average as was the breakfast. Parking was crammed as obviously used by people as a parking lot for people away travelling. Reception staff could be bit more professional.

"One night "

4
22/08/2017

Slept really well , except for the person that had the room before us set the alarm for 5.30am when we didn't need to get up until 8am . Perfect place to stay for our flight from Gatwick. They offer a Mini bus service to take you to the airport. Good price as well .

"Food ok, but don't bother if gluten free. Lift was broken"

3
20/08/2017

Ok, so the hotel is the usual type that is booked for one night before flying out from the airport. But I asked if there was anything gluten free from the dinner menu. The only thing was salmon (I didn't think that had gluten in the first place!) without sauce - little use for a vegetarian. So I ended up with a jacket potato and cheese and had to ask for some salad to go with it. The salad turned out to be lettuce only and as a main meal I wasn't impressed. Then at breakfast I asked if there was gluten free bread and told there was only brown bread! As useful as catering for vegetarians by providing chicken! When we left the lift was not working - from the 3rd floor with suitcases and flights of stairs was not easy.

"Overnight stay"

3
16/08/2017

Having read the reviews, we knew what to expect . Room was clean - with en suite & air con. Free wi-fi. Fine for an overnight stay as we were picking up family from the air port the following morning . Car park was absolutely rammed with cars- obviously a busy time of year for holidaymakers going abroad & leaving their cars there. We went out to meet friends for a meal & on return it was impossible to park . We were then directed into a space- which was very tight indeed! Glad it wasn't me who had to manoeuvre into it! All in all - it was cheap & adequate for a night.

"Abysmal"

1
15/08/2017

Dreadful, dreadful, dreadful. We arrived to a packed car park, it was unclear where the long stay airport parking finished and guest parking starts. There is no way I would recommend leaving a car here having seen how staff drive and park vehicles left in the care! There was noone on reception to greet us and when someone did arrive they were curt and uninviting, leaving us to figure out our own way to our room on the third floor through the rabbit warren of stairs and corridors. There was an unpleasant smell which permeated around us which I was relieved did not breach our room. The room appeared neat but I would not describe it as clean and fresh. The wardrobe plinth was hanging off, the window frame was rotting and there was a gap to the outside world all the way down the left hand side of the window, not good when you can see the flight path from Gatwick out of the window. The bedding was sparse and worn, flat pillows and cushions adorned the bed along with a very thin quilt. The bed could not be described as comfortable but it was adequate. The bathroom was dirty, there was a layer of dust on any fixtures that were above eye level. The towels were thin and rough. The sink was not full size which meant that water splashed onto the floor when performing any task. The free wifi was intermittent and slow. We arrived at breakfast and waited by a sign asking us to wait to be seated. A family that were already seated advised us to seat ourselves as the man does not come in very often. We sat at a table and commenced helping ourselves to the breakfast goods on display. A man appeared and asked our room number and promptly disappeared again. The breakfast consisted of cereal, toast, pastries and cooked items. Tea and coffee were in flasks and we were told to help ourselves. The plates weren't warm and the food could barely be described as such either, the hash browns were soggy and the bacon tasteless. The bread had very tough crusts and the jams were budget. The mugs on the table were chipped and dirty. The man appeared occasionally but there was no customer interaction, in fact when I called out "excuse me" in order to draw his attention to a waiting customer I was greeted with "what". He did occasionally busy himself with clearing cutlery from tables on one side of the restaurant whilst tucking his shirt in from time to time as well as checking his phone, but customer service did not appear to be in his vocabulary. Checking out was a relief, although again there was noone on reception. When someone appeared from the office she was again rude and uncommunicative. Will we be staying there again....to quote my husband "when hell freezes over"

"Great place for a stop over and car parking"

5
14/08/2017

We stayed one night here with a weeks parking over the week we went on our summer holiday. It was very easy to find using the postcode and the rooms were perfectly clean with comfy beds just what we wanted for the price paid. We used a taxi to get to the aiport which cost £7 and the receptionist booked for us. We used the hotel transfer to get back to the hotel after our holiday which we waited about 15 minutes for and paid £3 each. Our car was waiting for us on our return however it was very dirty- looked like it had been parked in a wet field.

"Wouldn't return "

1
13/08/2017

Until our return back to the hotel I wouldn't have rated this hotel so poorly however their service when returning us to collect our car in their shuttle was awful. A quick summary: 1. Our room was as we'd expect for a cheap over night airport run hotel. Nothing special at all. We had a skylight in the room which had gaps all around the edge making us wonder what would happen if it rained... 2. Obviously no view whatsoever (but standard for the price) 3. Hotel were good in that they called us in the room when our 4am cab arrived which they'd organised for us as the shuttle doesn't start until 6am. 4. My car was returned fine. 5. On arrival back to the UK we called as requested. Receptionist wouldn't take my booking until I called from the yellow phone at bus stop 8. I was 2 minutes away yet she made me hang up and call back. Ridiculous. She said there was a shuttle at the South that could collect on the way back. As instructed, we called back in the two minutes (how pointless!) to be told the shuttle was now full. 30 minute wait. We called a taxi. Wouldn't recommend using this service and therefore (as that's the point of you staying here) this hotel.

"Inside of car soaked on return"

1
13/08/2017

We booked an overnight stay and parking at the hotel from 26/07-10/08. On our return from holiday we were horrified to find that the drivers seat and footwell along with the back seats and both footwells were totally soaked with water. There was condensation inside the car too. It was evident that the windows had been left open when the car was moved. ( closed when we left the car two weeks previously) On checking with the duty manager, his response was probably the worst example of customer service I have experienced. Despite the heavy rain for 24 hours the day before he denied this at first and suggested it was a fault with the brand new Audi. He then acknowledged the windows may have been left open for 2 minutes and made little attempt to help us put this right. Won't be staying there again as spent two days drying the car out.

"Very good for overnight stay"

4
11/08/2017

We stayed here a fortnight ago and thought it was very good value. We had a triple room on first floor, overlooking the car park and it wasn't noisy, three beds lined along the wall were comfortable and the bathroom very clean. We didn't eat there so can't comment on food. However, we did request an early call which came through as requested. As far as the car parking goes, the car park was packed we squeezed our car in but it was very tight. When we returned to pick it up it had been moved to a very convenient area for picking up and driving away, particularly as it was well after midnight. It is what it is, very good value.

"Miss"

5
10/08/2017

Very nice stay, good hotel with nice parking facility ,Great staff that know the true value of customer service special mention for reception and the restaurant first class service, the evening menu was varied and the food was very good. Room was nice clean.

"Stop over for for flight next day"

5
09/08/2017

Great for an over night stay, simple menu and good service would stay again, also you can leave the car there at a good rate. They have an airport transfers service which are around 10 minutes. A+++++

"pleasantly suprised"

5
09/08/2017

This hotel is ideal as a stop over pre or post holiday Parking is easy Rooms are lovely very clean well equipped and the beds are comfortable. The area is quiet and easy to reach the airport both pre and post trip.. The staff are helpful and friendly. I would definitely stay again.

"Hotel OK, airport transfers a joke."

2
07/08/2017

Spent one night here on 22nd July 2017, room was Ok, but TV didn't work properly, however my biggest gripe was the wait for the bus picking us up on our return to Gatwick, we had to wait 45 minutes to be picked up, the hotel is less than 10 minutes from the airport, fairly crap service!

"You pay for what you get"

2
04/08/2017

We stayed here the night before we flew from Gatwick. Staff were not helpful at all. The toilet in our room was blocked! They tried to blame us! The restaurant was so slow it was painful and then served me cold food, which they did not charge me for but at that point I gave up. The most shocking was the disclaimer they made me sign for leaving my car there. Be very careful of this hotel. There was also some dangerous wiring and exposed wires in the bathroom. That could be dangerous. Hotel was clean and quiet, if they change and get some more understanding and less rude manager it will be massive benefit. I expect much better from a Best Western.

"OK for the odd night"

4
27/07/2017

Stayed for 4 nights on business in Crawley. The hotel is in need of some TLC but it's clean and all the staff are friendly and helpful. My room was of a good size with decent shower over the bath. Air con that worked and super quick FREE WiFi. I found the bed comfy but floorboards on the landing outside a bit squeaky! Now to the restaurant.... This is stuck in a '70s time loop with George Michael's greatest love songs stuck on a loop as well! The food is pretty average at best and if you like chips with every thing (Nearly) you are in luck. If it can't be fried or microwaved you won't get it!! I will say the chicken & ham pie was ok though. Overall not bad; If you were staying the night before flying from Gatwick you'd be hard pressed to find somewhere better for the price; but any longer look elsewhere.

"overnight stay"

3
26/07/2017

rooms basic but quite good clean condition very poor customer service on reception,also booked this hotel as it had a restaurant but arrived at 13.30 closed got back at 21.45 told closed again sent out after for a just eat pittza breakfast was 7am to 9pm but to a good standard.

"overnight stay"

2
26/07/2017

poor customer service on checkin and very poor business hours in restaurant closed in the afternoon then closed when we returned at 9:45pm breckfast was good.room was clean and tidy woman on resption was very un friendly and poor customer service.

"Does what it says on the tin"

4
26/07/2017

Having read reviews was a bit dubious about this but I have to say for the money it was fine. Easy to find busy but large car park. Fairly slick operation got our details took keys etc no problem. Room was good nice shower. Thought it was really good idea. On way back minibus came we didn't think we would fit but we did. Charged £10 for 4. Job done.

"Never again"

1
26/07/2017

Staff very rude and not helpfull at all,do yourself a favour,book someware else,anyone would think your an enemy not a paying guest,the staff dont even want to speak to you!!they all need a crash course in customer service!!

"Booking mistake."

1
20/07/2017

Booked the car parking for 1 week before returning to hotel to stay one night when returning from holiday. Explained at reception before departing that our flight would not arrive until late on the 18th of July/ beginning of 19th July. When we arrived at 0300 we were told we were not booked into until 1400 that day and hotel fully booked. Asked where I was to stay the idiot at reception was very unhelpful and I then spent hours trying to get accomodation for that night. Do not go to this badly run hotel with rude staff.

"Horrible staff using customers cars as parking blockers"

1
19/07/2017

I left my car at the Gatwick Skylane hotel this morning while I looked next door at a house I had seen on Rightmove. I was just looking from the outside so was only there about 3 or 4 minutes. By the time I came back I saw a man who worked there had blocked me in. I said excuse me and he ignored me- I kept saying excuse me / hello and he ignored me all the way from the carpark to reception. Then he finally acknowledged me and said I had to wait for the manager as it's a private car park. I waited for her for about 10 minutes while she was on the phone. Then I apologised and explained why I had left my car there for 4 minutes. She didn't really say anything. Then the man said ok I'll move the car and added with a smirk that that's what they do to people who park there - they block them in. I explained again why I had and he said 'I know I was watching but its still a private car park'. He was just such a horrible person and that would completely put me off ever using that hotel, letting any family / friends use the hotel or even going for a drink there. Id also be very upset if I was the person who had left my car there as it was obviously a customer car he used to block me in as it had a tab on the keys. So someone has paid to leave there car there and it's now being used to block wrongly parked cars in.

"Stopover hotel- good value"

5
19/07/2017

We stayed for one night. The hotel is about 4 km from Gatwick airport. It was inexpensive, nice and clean. To get to the hotel you need to book an official airport taxi, or a taxi from a local company. No airport shuttle. The reception staff was very friendly.

"Very close to Gatwick Airport, but expensive shuttle ride"

4
19/07/2017

Very close to Gatwick Airport, but you are charged for the van ride to and from the hotel. I have never had to pay for the hotel's van/shuttle in any of my stays at hotels in several different countries, so I was surprised and displeased. It is possible that in London and surrounding areas it is a common thing. Name of hotel does not show on the board of hotels outside the airport and a very kind bus driver from another shuttle sped to help me out and inform me that this hotel used to be Days Inn and the name on the Board that showed the list of hotel names had not been updated. So lucky for kind and helpful people. I would have spent much more time waiting around trying to figure out how to get to my hotel. Do not rely on the hotel's internet service to do your check in for your flight. It is so poor you will not be able to access it. Hotel is clean, and updated, and there is complimentary tea and coffee in the room, which was a delight to see. There is a Sainsbury Market just a few meters away with wonderful baked goods and fresh produce, or anything you need for your stay, even discounted items at the early evening.

"Nice room, nice staff "

5
17/07/2017

On arrival, the staff were friendly and welcoming. Our room was clean and similar to a premier inn standard. Only downside was the view out the window from our room of cars parked up but didn't bother us much. We asked the receptionist to book taxi for 5:30am as we had to be at the airport early. When we arrived downstairs a little before 5:30 to wait, the driver was already waiting for us at reception. Very pleasant experience and perfect for a 1 night stay before a flight. Would also recommend the farmhouse pub about 10 min walk away if you want to eat out.

"Perfect for one njght"

4
13/07/2017

We stayed at this hotel before a very early flight from gatwick, we had a 4 person room it was one double bed and two singles either side of that. The room and bathroom was clean, the beds were comfortable. There's restaurants about a 5 minute drive away in the town centre. The walls are paper thin we were kept awake half the night by a loud family, the beds also don't have sockets by them which was slightly annoying. There is free wifi in the hotel.

"Nice cleancomfortable hotel close to Gatwick"

4
11/07/2017

Hotel is located a few miles from Gatwick. Rooms were large and comfortable. Bathroom was clean and large enough. Parking adequate. Has a decent restaurant on premises. Hotel has on site Wi-F. Staff friendly and helpful. Overall a pleasant stay.

"Good value for money but is it worth the wait?"

3
10/07/2017

I stayed here overnight before an early flight out of Gatwick South Terminal. I drove and left my car at the hotel, parking almost right outside. My room was clean and purpose-made for my 'in transit' situation. Ensuite bathroom was clean and everything worked. The bed was reasonably comfortable - all good. There was a bar/restaurant although I didn't venture out. The downside is that it is a good ten minutes away from the airport and in traffic it would be double that. I had to find my way to the hotel shuttle bus stops outside the terminal on my return and phoned to be picked up. Almost 45 minutes later, my (very polite and helpful) driver arrived. That is quite frustrating! The favourable part is that my car had been returned to the front of the hotel, so it was easy to get loaded up and off. If you are looking for good value for money - this is the one!

"weeks parking and 1 night room booking"

3
09/07/2017

The whole experience exceeded my expectations but my expectations were fairly low after reading recent reviews. As time did not permit, I did not dine at hotel, so cannot comment, but room, checking in, using the hotels shuttle bus to and from airport and collecting car on my return all went smoothly.

"Motel or Hotel?"

2
09/07/2017

This hotel offers parking and delivery and collection of guests to and from Gatwick airport. Good offer, so why do I rate it so low? The room was clean but no air conditioning that worked and no openable window. We were given a fan. Dinner was OK, but the staff seemed very inexperienced and not overly helpful. The call for collection at Gatwick on our return was ignored, lost or forgotten. After 45 minutes we called again and were told that they had no record of the first call. But the driver was very quickly at Gatwick to collect us. I hope that this business gets its act together so that no future guests have such problems.

"Travelled to gatwick from Manchester for flight"

4
02/07/2017

Hotel is really clean,you can book breakfast or have a meal in the bar. well organised car parking. Stay 1 night before travel and stayed 1 night on return of holiday. Used shuttle service to airport that was great.

"Great stop over for the airport "

5
01/07/2017

We stayed one night here before getting an early flight from Gatwick and leaving the car parked for a week. It was really easy to check in and sort out the details for the car. The room was really big and clean perfect for the start of the holiday. Reception booked a taxi for us to the airport and this only cost £7. On our return we called for the minibus to pick us up which was £3 each and it came within 15 minutes. Our car was waiting for us on our return which was perfect. Not sure where it had been parked as the wheels were very dirty but overall a great service for the price paid. Would definitely recommend!

"stop over at airport with parking"

3
01/07/2017

The staff were quite helpful, but rooms disappointing smelt a little damp. The rooms were well stocked with tea and coffee etc .The bar staff were very friendly and attentive. Breakfast area not clean enough as tables were left with dirty plates and tables and food was not replenished quick enough.

"Not a good night"

2
30/06/2017

This hotel is quite good value for money but not very comfortable. Our stay was on probably the hottest night of the year, and it was impossible to turn the air conditioning down to a reasonable temperature. Therefore had to open window and could not sleep because of traffic noise. Also the picture on the TV constantly broke up and we could not watch anything during the sleepless night. Complained to staff early in the evening, but they seemed to be in complete denial that amenities did not work, and we were told that TV trouble was due to interference from Gatwick flight path. Rubbish. Had a meal there, which was fine and value for money. Stay again, never. Pay a bit more for a better hotel. Worried about car being damaged because of previous reviews, but it was fine.

"Good night's sleep"

5
29/06/2017

Basic room and amenities, but very clean and modern. Had a good night's sleep - although it is less than a 10 minute drive from Gatwick it doesn't seem to be on a flight path so it is relatively quiet. Restaurant offered a reasonable menu, and breakfast there was good. I also arranged a transfer to the airport (you have to pay extra for this) which was on time, both ways. I was worried about leaving my car there for a week as there are so many cars parked and they have to hang onto the keys to shunt them around, but I needn't have worried - my car was in perfect condition and ready and waiting for me when I returned to the hotel. I'll definitely stay there again.

"Recommendation"

5
24/06/2017

Great value for money ,and very helpful, professional staff. good location for Gatwick Airport, with shuttle provided, plus car parking, again good value for money. Would recommend to everybody. Shuttle and parking at extra cost.

"Low quality experience"

3
24/06/2017

Check in was a farce, as they park your car on arrival and you cant get access to it again until departure. Shuttles to/from the airport are 06.00 to 23.59, otherwise you have to get a taxi at £15 each way. Breakfast stops at 09.00 Overall, not a great experience

"Poor Customer Service "

1
23/06/2017

Stayed here for one night before my afternoon flight out of Gatwick. This is by far one of the worst hotels I've stayed in. At first I thought it should be a good pick but once I got to my room, it went down hill rather quickly. The hotel states they have air con but it did not work. I can normally do without but it was rather hot that day. I saw in the welcome book that fans are offered upon request. I requested a fan a total of 5 times (once hourly) and never received. I told the manager that my TV didn't work and he would come check, which never happened. My room was so hot, I was literally sweating laying in bed. The poor desk clerk was by herself and clearly overworked... not very good. I would not recommend this hotel to anyone.... simply stay at the hotels surrounding the airport... I'm sure it's much more enjoyable and relaxing.

"Stay and Park at your risk"

2
23/06/2017

Car was damaged whilst we were away and the response of the management was that they didn't do it and if you cannot prove we did it we are not going to do anything about it. This hotel is not of the Best Western Quality it is Best Western in name only

"Worst western."

1
22/06/2017

Its difficult to believe this hotel has anything to do with the Best Western chain. Usually they are so good BUT. Booked as overnight stay with parking (which is usual reason for bookings here I should imagine) but that shouldn't mean standards are lowered this far. Room was very basic but cleanish. Bathroom was spotless. Bar area was totally soleless, unwelcoming and bland. Thank heaven we were only there for 7hours in all and up to early for breakfast. Hate to think that that was like. Staff hardly smiled or interacted with you. One redeeming feature was the guy that drove the minibus. What a lovely man. Chatty and helpful. Full marks to you!

"No aircon and very slow dinner service"

1
17/06/2017

The aircon doesn't work for any of the guests and the dinner service has taken over one hour to be served. It looks like the hotel is run on a shoe string. Very very poor for Best Western. The only positive is the car parking.

"Horrible Service"

1
17/06/2017

From the moment we walked in We felt like we imposed on them. We had a horrible room and no socket working in the bathroom ... so after 3 attempts for help ... they finally changed our room ... to a room they said they did not have when we asked in the first place. Then .... we waited over 45 minutes to get soup and salad in the restaurant.

"Reasonable Deal"

3
14/06/2017

Paid for overnight stay with one weeks car parking and purchased evening meal and breakfast. We also pre paid return trip by minibus, £10 for two. Reception was good and friendly but the room was an "attic room" with no opening window or ventilation. Very hot and stuffy. Clean but hot without ventilation. Meal in the restaurant was really good as was the breakfast with reasonable service. Minibus transfer TOO the airport was good and information for return pickup good. On our return we phoned several times for pickup and each time told the bus was on its way. After 50 minutes we told reception we would get a taxi and charge to them. The mini bus arrived and parked at the incorrect bus stop, driver had wrong information. On return checked car to find an additional 9 miles on clock. When questioned I was reassured vehicles do not leave premises??? The following day the hotel owner called and restated that vehicles do not leave premises. I told him that the computer trips etc had been reset to zero by whoever had driven the car. Not a happy person with out a resolution. BE AWARE and write down your mileage on the paper work when signing in and ask them to check it with you.

"TOTALLY DISAPPOINTING"

1
13/06/2017

After a long flight and getting to Skylane hotel at 5.a.m expecting to be in our room and asleep by 5.30 till check out at 11, but no, we had to wait 35 minutes for a member of staff to finally turn up and check us in, his excuse was, well he never really had one. I told him we had been waiting 35 minutes and I had been calling the hotel and I could hear the phones ringing, He really didn't know what to say. The hotel was fully aware we would be checking in so early in the morning as we told them when we dropped the car off 10 days before, and was told it was fine as the reception was manned 24 hours. Tonight the manager rang me, To tell me the reception was left in manned as the receptionist/night porter was dealing with a car break in, Yet there was no sign's of any one in the car park or around the side of the hotel as my husband went looking for a member of staff. Also no sign's of any police. Surly a night porter isn't going to confront a car thief. Was totally upset with our stay, the kettle also didn't work and the cleaner knock on the door at 9.30, so our 3 and half hour drive home was done not feeling refreshed as I had hoped for. Wouldn't stay here again.

"Pre Holiday Flight and Car Park"

4
12/06/2017

A good place to stay before a holiday flight out of Gatwick. The evening meal was good and the room comfortable. A mini bus took us in good time for our early out bound flight. On return our car was ready and waiting. Easy access to M25 a short drive away. Some train noise in the early morning was audible in the bedrooms.

"Do not leave your car here"

1
12/06/2017

My advise would be not to park your car at this hotel. The car gets moved into a non secure area with cars parked bumper to bumper. My car came back with scratch marks on the side and on the bonnet and looked like people had been climbing over my car to get to other cars. The hotel is very basic and the staff are not very friendly.

"Great hotel for the price"

4
06/06/2017

We recently stayed here for a local wedding. The hotel facilities were excellent for the price we paid - comfortable bed, plenty of space to hang clothes and a decent sized bathroom. We needed to check in early, and the staff advised us this would only be possible if they had turned over enough rooms - but we were lucky! The only issue was that we had a booking that included breakfast in the rate - but this hadn't come through to the hotel. We were told to speak to the manager about it, but we ended up being too hungover to get up for it anyway...

"quality"

5
01/06/2017

very welcoming staff starting with Petra in reception and Denis and all the staff in the restaurant, all very helpful and I was surprised with all the information I received I got the answers to all my questions, book the taxi and it was on time, everything went very well and I did not have to wait long time.

"dont expect to get much sleep"

3
31/05/2017

After arriving at the hotel at 3.45 am expecting to sleep after a late flight we did not expect to the cleaner to be banging on the door at 8.15 am wanting to clean the room. I think this was really unprofessional for an airport stopover hotel who should know better. They had no need to clean the room at that time in the morning when most people would be at breakfast. The reason we didn't book breakfast here was to get a bit of sleep before our long drive home

"Surprisingly excellent value for money"

4
29/05/2017

We did a park and stay at this hotel. We dropped off the keys and swiftly went to the airport. We were a bit worried as there was no receipt/ticket for the car key, but when we returned the car was still in one piece (to my boyfriends relief). The building from the outside doesnt look much but the room was clean comfy and exactly what we needed for a night stay. Breakfast was included and did the job required. Nothing fancy but executed well with comfort.

"Disappointed is the word! "

1
29/05/2017

Do not go to this hotel unless you want your car starched and dented !! staff are very rude and unprofessional, came back for our car after our holiday and we was left devastated, car has a big foot prints and a dent on the front and its starched !!

"Big Disappointment"

1
29/05/2017

We had the misfortune to stay at this hotel for one night on Thursday 18th May 2017. Both my husband and I were quite shocked at both the hotel and car parking facilities provided. We have NEVER seen so many cars parked in such a small space – in fact we were asked to move our car so a further 3 cars could be put in the space. As we purposely booked this hotel to provide safe parking for our car we were reluctant to do this at the risk of something happening to it. We have a car which is worth some considerable amount of money, hence why we expected decent parking facilities . The photo's on the hotel website are far from reality – only wish it had been daylight to take photo's showing what things are like in reality. We even had to wait for cars to be moved so we could get out and we only just got through the available space which considering we were parked by the wall of the hotel, right at the front, this should have been easy. Goodness knows how others manage when the car is anywhere else on the site. We order a coffee before retiring to bed and again appalled to have the milk in a jug that was completely chipped on the spout and dirty cups. The room was very basic. The quilt cover was torn and we felt very uncomfortable at staying. We were leaving at 4:00am the next morning so made do for the few hours we stayed. This is not the first Best Western hotel that we have stayed in. Having had very good experiences previously, I booked this hotel because of the brand name – BIG MISTAKE. Never ever again.

"Good Value"

4
24/05/2017

Normally stay at another chain when travelling from Gatwick but as a BW rewards member I got a discount and the price was very reasonable. You have to call from the airport for the shuttle which arrives in 10-15 minutes. Pleasant staff throughout the hotel, free wifi in all areas. Staff helpful in storing some luggage for the weekend. Stayed twice in a week and will definitely be back.

"Unexpectedly reasonable, clean and comfortable"

4
21/05/2017

We stayed here as part of a parking deal instead of driving to the airport in the morning. The room was clean and the bed comfortable. We were at the back of the hotel with a view of hundreds of cars parked nose to nose, but it was quiet. The restaurant was ok and the pizza was nice. A bargain to park for a week and the shuttle bus was quick to arrive on our return. Book the shuttle bus as soon as you check in as there are limited spaces.

"Airport hotel"

5
19/05/2017

Ideal reasonably priced hotel 10mins from airport. Comfortable rooms. Good restaurant good trans service to airport. Friendly staff. Car kept on hotel premises modern clean hotel. Comfortable beds tea and coffee facilities in room . Very quite although on a busy main road

"Nice hotel "

5
17/05/2017

Stayed here the evening before our very early flight. Nice comfortable clean room. Reception staff very helpful even at 4am! Car parking a bit chaotic on arrival but once you've checked in it's fine, you hand in your car keys to reception and they move it to the rear of the hotel for you. Would definitely stay here again.

"Good Stay"

4
17/05/2017

My second time using the Best Western Skylane Hotel. Great for an overnight stay before an early flight out in the morning. Great too for car parking while going on holiday, as deals are offered for a night's stay and a week's parking. Good location close to airport. Clean and comfortable room, with free wifi. Staff helpful and friendly. All good.

"Good stay. "

3
16/05/2017

Convenient stay close to Gatwick for one night. Rooms are clean and comfortable. Offered complimentary wifi and the restaurant was decent with a wide range of options. Only issue was parking... lots of cars so not always guaranteed a space. Would stay here again if need a hotel for one night near airport.

"perfect airport 1 night stay"

4
14/05/2017

After a late flight into Gatwick this was a good place to catch up on some sleep. Close, clean & comfortable. Ample parking, reasonably quick check in and good breakfast with a lot of choice. Of all the Gatwick hotels this is currently the one I'd come back to.

"Nice hotel while in transition "

5
10/05/2017

Nice and clean with lovely bed and tea and coffee to hand very reasonably priced too easy to get to and sufficient parking space also included in hotel stay while away also very handy for airport get a taxi rather than shuttle it's cheaper

"Is fine for a night passing by"

3
09/05/2017

Just needed to rest after a long flight landing at midnight and the hotel was clean, quick to check in and bed was comfortable. Did the job. The location is not too bad (15 min from South Terminal). Wouldn't recommend for holidays to someone coming over but is absolutely fin if you are paling by and looking for a night's rest at good value. I haven't used any additional services such as breakfast or bar so wouldn't be able to comment on quality.

"Good hotel but not very helpful staff"

3
08/05/2017

My girlfriend and I booked this hotel as it was reasonably priced and included breakfast & Secure parking for our vehicle. We were staying for one night as we had a flight to catch the next day. When we arrived we were greeted by a very friendly staff member who was welcoming, however he didn't tell us breakfast finished at 9am & he let us book a return suttle bus knowing our flight back would be to late to get a shuttle back. It was lucky my other half asked this in the morning which they did give us a refund. The room was as expected a very comfy bed nice and clean good sized bathroom with shower and bath. Hair dryer in the room. The Wifi was very quick and it also had tea and coffee facilities which was nice. There was NO iron though but not the end of the world. In the morning we got up around 8am got ready went to breakfast when we had a really bad experience. It was 9.01am and we were not aware that breakfast ended at 9am as we were not told by the receptionist and 9am is very early for breakfast to finish in my opinion. The member of staff was very rude and bluntly said "Breakfast has finished" We could see there was still food left out so he could have just let us have what was left but instead he just said "Go speak to reception" basically telling us to go away. An american couple where very angry for us and we could here them saying they are 1 minute late let them eat. I not one for causing a scene so i just said ok and walked away. We searched Google to see if there was any local supermarkets which we found there was a Sainsburys local just down the road which had a Costa machine and a good selections of food as you'd expected. We made a complaint on their website but they didn't seem that fussed and shrugged responsibility and offered us 25% off our next stay. I'm not sure we would go back to this hotel due to that experience. But the Hotel itself was fine. TOP TIP! Don't use the vending machine it swallows your money.

"Unlikely to stay again"

1
02/05/2017

Terrible service from the staff. Rude behavior from a restaurant manager, breakfast unappetizing, some dishes were not clean, water stopped in AM with no warning or acknowledgement, WIFI worked sporadically. Requested refund and was told could not be done. We did manage to get a refund for the unused portion of our prepaid stay in the end. We moved to another hotel closer to the Gatwick Airport. We had One positive experience with a staff member. The shuttle driver was very helpful in locating a laundry service for us, but I observed him in a different situation where I believe he behaved very badly towards a person in need. I believe this lack of good customer service is a direct result of top management.

"Top Spec Good Value Hotel"

5
28/04/2017

I booked through Hotels.com 20 days before our stay and paid £59 for a family room for three adults. We arrived at 1am and although the car park was quite full there was still space for us to park right out front. We were welcomed by a very friendly and pleasant gentleman, even though the hour was way too early to be cheerful, and had no issues booking in with just the online booking printout. I sometimes worry about booking through third parties! He seemed genuine when he popped back to check the room before giving us the key as his computer hadn't been updated regarding the cleaning status, something he didn't have to do or make us aware of (they don't get a tip after all!). The lobby was imaculate, clean and modern, although the space behind the reception desk didn't seem to have been given the same treatment! The plastic wall clock wedged askew on the table would have been better binned and a more impressive timepiece put in full view for visitors to easily see when they're assessing their busy schedules. I guess if thats my only grunble, and it is, I'm obviously fishing for problems that arent there! Everything else was fantastic! The room was just off the reception area. Number 4. It had a double and two single beds. Again it was very clean, the decor was smart and didn't look tired at all. Some of the photos online made it look a little dated but I wouldn't be surprised it they refurbished recently? All the furnishing backboards are now black, not light oak coloured. The bathroom certainly looked very new in sand colour tiling, sparkling chrome fittings and 100% white grouting everwhere! Bedding was crisp and clean in white and navy, beds were firm and comfortable, The blackout curtains were fantastic and no outside noise at all. TV reception was clear as a bell. We didn't stay for breakfast so I can't comment on the other areas of the hotel. Our drive over to Gatwick airport in the morning took about 15-20min with steady daytime traffic. For a short overnight stay before travelling on it was perfect.

"Very good value."

4
25/04/2017

We arrived at the Gatwick airport, and could not locate the hotel on the board whereuoin you should see an accompanying # to call on the yellow phone 20 feet from the board. (it still listed under days inn, it's old name). However, assistance was in an officebeside the shuttle pjckip, and the shuttle was there in less than 10 minutes. Then everything improved; the driver was super courteous and wellspoken. We checked into our room, and found the beds comfy, 6 foot long tub, safe at the checkin for our passports,, and money belt. Extremely quiet A/C/ heater. Very quiet room, that blocked out outside noise when the windows were shut. Heater towe rack, which we used to dry some clothes, after washing them in the tub. Good channel selection, (however, all English I think). New good restaurant afixed, although we walked ":10) to the old english Farmhouse Pub For dinner. We had planned on staying here for only 2 days, after our 6 week multi country European holiday, before flying home go Canada, and were pleased that we were able to recharge ourbatteries before our 9 hour flight home. Added bonus was today, in sunshine, but brisk, we walked :30 to the train station, and we took the :25 train trip to the beautiful seaside town of Brighton, (25 pounds for 2 return). Excellent internet, and small grocery store across street :05 away. Shuttle service is 5 pounds return per person. One unfortunate part was there was no free breakfast that most Best Western's offer.

"Airport stay over plus one night "

5
22/04/2017

Airport stay over plus one night. Parked the Car 10 nights stayed 2 nights. Staff Helpful . Breakfast good value and cheaper if you pay the night before. Hotel service bus good. Very clean. Taxi direct line good service for pickup out of hours. I will stay again.

"Awful nights sleep"

3
21/04/2017

We stayed here for one night to make it easier for our early flight the next morning. The room was clean and comfortable and the food was ok. However we were put in a room next to a bus load of teenagers who were constantly screaming and slamming doors all night waking my two young children which was the last thing we needed when we had to be up at 4am! I had to get up twice to complain to reception who asked them to be quiet but it made no difference. This has put us off staying there again.

"One night's stay with long duration parking whilst flying off to Florida for 1 week"

4
20/04/2017

Easy to find & convenient to leave the car whilst jetting off. You leave your keys at reception for the duration, but they don't move the car off site, just to the back of the hotel. Didn't use the restaurant for dinner but had a drink in the small bar. There's a McDonald's only a 2 minute drive away & a small petrol station/mini supermarket. We had a nice breakfast (full English & self service hot drinks, juices & toast). Payed for a return shuttle service to Gatwick which was excellent (freephone at bus top to call for the return). Nice location & efficient staff, would certainly use this hotel again.

"Disturbed Night"

2
18/04/2017

Stayed at this hotel beginning of April prior to flying from Gatwick. Paid for the park and fly deal which was good value for money,however the stay was not the best.Had to go to reception twice during the night/early hours of the morning,due to noisy occupants in the room above.Having made the issue aware to the night manager,I was assured that this would be resolved,as already said I had to get up twice,and the noise continued. Before I left I informed the day manager who just gave me a card and told me to e mail my complaint to Best Western.I suppose you get what you pay for,however I feel that the management could have resolved my issue a lot better.

"Great place"

5
17/04/2017

Considering what we paid for a weeks carparking AND a nights accommodation this was excellent value and it was lovely room with all facilities. The whole operation was very well organised including taxis to airport because of very early start and shuttle bus when got back. We were too early for breakfast and on arrival we ate nearby at a restaurant 51° as we had children in our party and we needed to eat at 5.30pm. All in all highly satisfied. We will return!

"Good location to Gatwick with long-stay parking "

3
17/04/2017

I paid £84 for a nights stay for myself and my husband before a flight from Gatwick, including 2 weeks secure parking for our car. The hotel is basic but comfortable and perfect for a nights stay prior to a flight. We didn't dine in the hotel so can't comment on these facilities. Staff were friendly and we would book to stay here again if flying long haul from Gatwick.

"Good comfortable stay."

3
11/04/2017

Nothing special, a good clean comfortable bed, couldn't fault it, was peaceful area, despite being next to a busy main road, there was no noise in the room, was spacious, plenty of room for me and my colleague. The bathroom was spacious, had a bath and overhead shower which worked well. We stayed in a twin room, it had a TV, adequate lighting and access to power sockets, an open fronted wardrobe unit with shelves, a kettle and tea/coffee.

"Hotel with parking "

4
10/04/2017

Lovely clean room - a double and two single beds. Good shower and bath Only needed for a few hours before flying out . We arrived at 2400 and left at 0430. Easy and friendly reception and a few min from Gatwick . Taxi costs £6.00 . Well worth it for us

"Overnight stay before holiday flight from Gatwick"

4
07/04/2017

This is the 3rd time I have stayed at this Hotel (Previously named The Days Inn) prior to flying out of Gatwick and it is still run by the same people. This Hotel is perfect for an overnight stay and park and an added bonus is that your car remains on site. The rooms are very clean, comfortable and tidy and there is a lift to the upper 2 floors. There is a restaurant and bar which are well presented. I did not eat on this occasion but I did see some of the food brought out to other guests and it did look very good. There is a 24/7 Minibus from the Hotel to both South and North Terminals at a cost of £5 per person return. Very reasonable especially if you have a very early morning flight. Most other Hotels only have buses which don't usually operate until around 6am if you are lucky. This Hotel is very good value for money especially with the parking as well. Definitely one for me when flying from Gatwick.

"STAY & PARK"

3
06/04/2017

We needed somewhere to park whilst we went away for a week. The Skylane offered a very good price for package for staying overnight before leaving the car at the hotel & taking their Shuttle Minibus to/from the airport. As our flight was very early, we chose to stay the night before and get the shuttle at 6:00am the next morning. On arrival, we handed over our car key to the Receptionist and completed a security questionnaire - he told us that our car would be moved to a secure parking area at the rear of the hotel. Our room had been recently re-furnished and the furnishing were new. It was clean, today and quiet with plenty of tea, offer, sugar and milk on a tray in the room. We went to be early, after setting up our early-call with the Receptionist. After our holiday, we returned to the hotel on their minibus quite late in the evening and our car was parked by the main door ready for collection - we had to produce a ticket (given to us when parked a week earlier) & answer some security questions before the Night Manager released the keys, which was good. There is a healthy supply of 'stay & park' hotels around Gatwick Airport, but most of them require you to take your car to their offsite compound to drop off and collect.....not great when you have early departures (or late arrivals!). We were very pleased with the whole arrangement at the Skylane Hotel, and would recommend their service to anyone who has a similar need.

"Very good value for money"

4
31/03/2017

Arrived here with my family. The room was lovely and clean. The beds were very comfortable. We have stayed at this hotel many times and have always been happy with the service we receive. A great way to start your holiday.

"Overnight stay. "

5
29/11/2016

After a long haul flight from Barbados we checked in here. How did we find it? Excellent service went that extra mile as we got there before checking in time. Was clean tidy offered coffee tea free wifi definitely recommend this hotel a great over night stay highly recommend it.

"Definitely better airport hotels around Gatwick"

3
28/11/2016

Stayed at this hotel in September 2016 for one night before our holiday. Transfers to the airport from the hotel were fine and the gentlemen was very friendly. We booked the hotel as a last minute, it seems to be one of the cheapest hotels near Gatwick and it feels it. Hotel car park was such a mess and cars tightly packed. Room was absolutely boiling and we slept with windows open all night and hardly slept due to the heat, and the air con was broken! The rooms were clean and the staff were friendly. Didn't try the restaurant as didn't really appeal! Overall it was okay for a cheap (compared to other airport hotels near Gatwick) quick stopover but wouldn't stay again.

"Excellent value for money"

4
27/11/2016

We stayed here for 1 night in October. Our room was spacious and very clean. The room was clean and warm. They were very helpful on reception and the transfers was very reliable. I would use this hotel again.

"Airport parking great hotel and restaurant "

5
27/11/2016

Warm welcome at reception great room with modern clean decor easy parking good breakfast and just short shuttle from Gatwick. Wifi in room and coffee/tea. Great value too. You get a better deal booking direct with hotel rather than through one of the search sites. Definitely recommend

"Noisy plumbing in rooms!"

3
25/11/2016

My room was small but adequate, the bed was most comfortable, however, the plumbing noises kept me awake, and not necessarily from my room.Excellent service from the transfer drivers to and from the airport, most helpful, in particular Dennis.

"Perfect for the airport"

4
23/11/2016

Stayed one night, perfect for the airport. Very clean and tidy, great staff. One negative - the bed was very hard for our liking. Bit of noise from other inconsiderate guests as in most hotels for airports!

"It's alright if you're on a budget!"

3
21/11/2016

We booked this hotel as we needed somewhere to stay the night before our flight and somewhere with parking for 16 days. When we arrived we soon realised they have overbooked for the size of their car park. There was absolutely no space to park and we had to leave the car blocking others in by the side of the building (thank god we didn't have a really expensive car with us!) Checking in was difficult as it was so busy, the poor lady behind reception was running around trying to sort everyone out while a man who worked there sat down in the lobby just watching. We had to ask him to help hold the door for us while we lugged 5 suitcases through a small door towards our room as he just sat there watching us!! Well done to the woman receptionist but her job would of been 100 times easier if the other staff weren't so lazy and helped. The room was lovely and I have no complaints about it whatsoever. We were on the ground floor. The shuttle service was great on the way to the airport, on the way back however (collecting us from the airport) it took forever and after a 10 hour flight, a shuttle taking 45 minutes from a hotel that was about 10 minutes away is a joke. We had to call them twice. Checking out was again, a nightmare. Only 2 members of staff for quite a few people, one couple said they had called ahead that they were coming home a day early but I don't believe the hotel wrote it down and their car was stuck out the back in the giant game of car tetris they seemed to play. We did however get our car back in one piece. Which we weren't expecting!! Our experience wasn't too bad at all, and for a budget hotel, we got exactly what we expected.

"Airport parking"

4
18/11/2016

This is the 3rd time family and friends have used the Best Western Skylane and find it very good value for one nights stay and parking for up to 15 days,rooms are clean and tidy and the restaurant isn't to exspensive.

"Never stay at this hotel!!"

1
17/11/2016

The hotel stank of cannabis when we arrived and in the upstairs corridors it was overpowering. We left the car parked at the hotel for a week and when we got back the car interior stank of it too - there were muddy boot prints all over the carpet, and 46 extra miles on the clock too! I'd zero'd the trip meter before we left. I complained to Best Western and they said that their hotels are managed independently. They passed my complaint on to the hotel and all I got back was an email denying everything. Not surprising given that cannabis use and the unauthorised use of my vehicle are both illegal! Whatever you do, avoid this one at all costs. ??

"Hotel with car parking"

2
14/11/2016

The hotel is ok, front of house service is not always quick. Shuttle service to Gatwick terminals was frequent and good, the driver was particularly helpful although we did have to wait nearly 30 mins for our return journey which he did apologise for. The rooms are ok and clean and they took good care of our vehicle which was left with them for 11 days. The big downside is the restaurant - it leaves a lot to be desired, in fact - I would go as far to say that I certainly wouldn't recommend it.

"If I could leave less than a 1* review I would have!"

1
11/11/2016

The whole experience has been shocking. Always had a great experience with airport hotel and parking previously but clearly I need to chose more carefully. When we arrived we were made to wait whilst the receptionist kept stopping our booking to sort other people out. Then when we got to our room at 11pm at night it was freezing with no heaters to turn up, just a panel to change the temperature which wouldn't increase. The bed was uncomfortable and the kettle only worked if you held down the lid until it boiled. To top it off when we brushed our teeth the water was brown- and not just a little!!! Finally after a lovely few days away and arriving back to Gatwick late at night we called to ask for our transfer back to collect our car and as we were told at check in that it takes 10-15mins to arrive I phoned them whilst we were on our way to the bus stop only to be told that I needed to phone back when we were at the bus stop really rudely because despite assuring the guy that we could see the bus stop already that if we missed the transfer we would have to wait an hour for the next one. Nowhere does it say there is set times for transfers. Lo and behold we stood waiting over 15minutes for the car to even arrive in the freezing cold in November at 11.30. Don't bother staying here even if it is the cheapest!!

"one night stay"

4
05/11/2016

Nice clean room. We only stayed one night for an early flight but it was fine, room nice and clean, bed comfortable. Didnt think much to the restaurant attatched to it though, food was poor as was the service

"Hotel and Car"

4
05/11/2016

we stayed here the night before we flew out early. Easy check in and handing over car for parking. They keep the car keys and moved the car so no issues there. The room was sufficient for what we wanted and free wifi :-) comfortable bed and mini bus service for £5 each per person is direct to airport, only 10 minutes away. On returning we called the free service at our drop off area by the yellow phone on the pillar and they came within 10 minutes to pick us up and take back to the hotel. Thank you Denis :-) The only let down was we added on food in the adjacent restaurant but wouldn't bother next time. only included food not a drink for £10 each and the food wasn't great. 2 items on the menu i wanted to order i couldn't have as not available and we were told could not have the curry which everyone else in the restaurant seemed to have? overall the hotel and parking was great i would use these again and recommend and a good price.

"Awful hotel"

1
04/11/2016

The whole experience was quite terrible. Unhelpful staff, bar closed early due to some private function, no room service, not even for drinks and breakfast served from 7am which for an airport hotel is ridiculous as obviously the flights leave early in the morning, that's the purpose of staying at the airport hotel. Prepaid the breakfast and couldn't get anything to eat. Stay somewhere else, definitely wouldn't recommend.

"Ok but not special"

3
01/11/2016

Room average. Bathroom quite small a large person would struggle as wash basin very close to loo. We had booked double room but we're given a twin. Rooms quite quiet even though overlooking car park and main road. Evening meal ok reasonably priced for location. Had an issue when we ordered breakfast as waitress said reception had told her we had not pre booked and paid for it. Fortunately I had the booking confirmation in our room. (Booked through holiday extras). When I showed it to the receptionist she said breakfast had not been paid for according to her confirmation although it clearly was shown on mine. Very reluctantly she said she would let us have breakfast, but was clearly not very happy. Car parking was on site which was one of the reasons we chose this hotel. However the hotel mini bus will only take 8 people and runs every half hour. We asked for 9.00 am transfer (plenty of time for our 12.15 flight) but were told this was fully booked, as was the 9.30am transfer which would have been ok, so we had to take the 8.30am which was really too early. So beware. There are a lot of rooms in this hotel so transfers can be an issue even if you book on arrival as we did at 6pm. On return you have to ring for transport back to hotel. It takes 15 to 20 minutes to arrive..

"Hotel and Parking 15 days"

4
01/11/2016

Good place to overnight. Was initially concerned about parking on site but car was re-parked at rear of building in a date sequence for collection. On return ( at 0230), room was booked for another night. Next morning, car was parked at front of hotel in perfect condition - thank you! Note: Petra (reception) was excellent, friendly and very efficient. She also gave use a good Taxi service - (Roadrunners) to contact on return to airport if after midnight. Fast service and £6 for trip in early morning was brilliant. Recommend this hotel, service and on-site parking.

"Good enough."

3
29/10/2016

This is a good hotel of you are not looking for luxury. It is about 10 minutes from the Gatwik airport and the taxi fare from the hotel to the airport is 6P. It offers hairdryer, coffee, and wiffi. Make sure you are on time for the shuttle they offer otherwise they front desk guy will be rude to you. I wouldn't eat the breakfast the hotel offers. It is not good and the first and only time I ordered it it came with a hair. If you are here on business or looking for an affordable hotel this is the one. They could add a mini fridge making it better for the customer to buy outside food given the horrible restaurant.

"Atrocious customer service"

1
27/10/2016

We had booked this hotel as it was close to Gatwick and offered a shuttle bus service. When we booked in for our overnight stay we requested a shuttle transfer for the next morning at 09.00 and were informed that the bus was fully booked and not available until 11.00 and that we would have to take a taxi and that for our return the service stopped at 23.30. On our return I called from the luggage carousel area and was told to walk to the bus stop (a 10 minute walk) and call again, we duly called again at 11.15 and were informed that they could not collect us as we had not booked and paid for the return shuttle when I explained that we were unable to use the shuttle on our outgoing journey they told me that they no longer ran a return bus service. After a long walk back to the far side of the terminal we managed to get a taxi back to the hotel. When I talked to the manager he glibly said that Holiday Extras had the transfer details wrong on the booking details and laughed at me. I Have taken up this issue with Holiday Extras who have been very diligent in querying this with the Hotel and then a week later the Hotel Manager responded with a rambling response that was a complete fabrication that can be easily proved by phone records and receipts. Do not book this Hotel if you are relying on transfers and customer service.

"Does the job"

4
26/10/2016

Decent room, lots of issues with key card entry not working, up and down in the lifts several times 4 different cards still had to be let in by the manager. Parking is extra and pricy, Basic clean room, does the job

"15 Minutes to check in and Cold shower"

2
24/10/2016

Arrived at 2015 on a Thursday night, There was 3 men checking in before me, The reservation staff member took ages to check them in, Then it was my turn, Took approximately 15 minutes to locate my pre paid booking, By the time I was checked in I asked about the restaurant and was told would be closing for last orders in 10 minutes, How on earth would I go to room (when eventually checked in) and make it back and order food??? Needless to say no food ordered. Bed was very comfortable, When trying to shower the water was freezing, The taps in the hand basin produced cold water also, so had to shower in cold water !!! Not happy. When checking out informed reception staff who could not be bothered with the problem, Did not even ask what room I had checked out of!! My advise, only stay here if you want no food at supper time and if you want to wash in cold water.

"Fantastic value"

5
24/10/2016

We stayed here prior to flying from Gatwick airport. The location was easy to find with the directions provided by the hotel. we arrived late in the evening and was met by a member of staff who showed us to a parking space. The receptionist was very helpful and chatty. Room was clean and all facilities in working oreder The price was excellent for location.

"Poor experience"

2
23/10/2016

With very sqeaky floorboards and poor insulation you can hear and feel people in the rooms around you walking about, using the bathroom and walking down the corridors. The hotel restaurant was awful, staff barely speak English and got our orders wrong. Diet Coke and Kronenberg ordered, they brought a lemonade and Fosters. When correct drink arrived after telling them, they were flat. Food quality was poor and I left the fish from the fish and chips as it was soggy and disgusting. The minibus transfer was ok, but we were waiting around for the driver and the minibus itself is grotty. The return transfer was worse because we waited nearly an hour in 10 degrees. We called them using the yellow phone at the pick up point and they said someone will be with us soon. After 20 minutes we called again and was told by the man 'soon', when asking for clarification as we'd been waiting a long time in the cold he brushed us off and just again said 'soon' and for us to wait. The minibus used was worse on the way back and filthy. I wouldn't stay here again. We thought it would be convenient but we'll stick to the good hotels we know in future, namely Marriott and Hilton for the airport.

"Poor experience"

1
22/10/2016

TV in room broken, heating didn't work,we were cold, manager was indifferent. Meal was awful, service bad and we waited an hour for the main course, overpriced too. We asked the manager about being cold and we were eventually given a heater for the room. We tried several rooms to find a TV that was working, to no avail. I asked if the TV's were checked and the heating, but he didn't respond. Wouldn't recommend this hotel to anyone travelling to Gatwick Airport.

"Quiet, comfortable hotel close to Gatwick"

4
20/10/2016

We stayed at this hotel to visit family near by, but it is very close to Gatwick without being on top of it. We have stayed at the Travel Lodge just up the road but the additional £8 per night for parking is extortionate. The Skylane is clean, comfortable, quiet and the breakfast quick and freshly cooked.

"Clean but rooms VERY Noisy slamming of doors .. Can hear people shower etc"

2
19/10/2016

Taxi service very good on the way out but extremly poor pick up at Gatwick airport had to wait over 45 mins and 2 phone calls..On return wrong car key given.. No refund of £10 or anything given after a late flight just wanted my car and get home.. Reception said woulod get Manger but then wasnt available!!!! Very very disappointted would not stay again rather get up early and drive ........ Very rude

"Transfer Hotel with No Transfers"

2
19/10/2016

Don't normally write these, but feel that customers should be aware of some of its flaws. My only reason for booking this was affordable, airport parking with overnight accommodation and a shuttle bus transfer to the airport. The minibus transfer is an extra £5 on your on-line booking which you only discover on arrival at the hotel. If you don't book the transfer early enough you risk having to get a taxi as my colleague who arrived after me later discovered. They only have one minibus for all the transfers! For a requested 9.15am transfer from the hotel to the airport they could only offer me a 9am or an 8am slot. In the end i opted to go by taxi with my colleague despite having already paid my £5. On return I followed their instructions to call them when I arrived. I did this from baggage reclaim, but by the time I got out the bus had gone and I had to wait for this one bus to do its round trip which meant I got transferred nearly an hour later. I phoned another two times to ask when the bus would get there and got no answer. If it's convenience and the minimising of travel hassle you want then don't go here. My flight got in at 10.05, i went through customs and baggage reclaim quickly, but only got to my car at 12 noon and that took some finding in the car park as no-one shows you where they have moved it too!

"Not Best"

2
18/10/2016

I don't write reviews as I think positive experience needs to be experienced. However negative or poor and justified feedback for places is helpful (this is my first such review). From entering the hotel we were greeted by an empty reception, the manager (as I discovered later) was sat in the office and he saw me arrive, with nobody on reception he made no attempt to get up and see to us. The room smelled of paint, not a bad thing as it meant they cared about the place. That unfortunately was the last vision of this we saw. When we entered the restaurant, a stark and sole-less place, we were shown to a table. I am not one for TV in a restaurant but if it's there you should at least be able to see it (half the screen was obscured by some partitions). We were then asked it we wanted to order and when we said can we order drinks first we were told yes but I can't do that, the man will do that. Then later we were asked by 'the man' has your drinks order been taken? We ordered our food moments later as we felt rushed. The waitress returned some 15 minutes later asking my wife "what have you ordered as we lost the ticket" 5 minutes later they came back to ask me what my order had been. 25 minutes later my 70's inspired prawn cocktail arrived. Bland and with less finesse than a rusty Ford Capri. So anticipation built, as you can imagine by now, for the Chicken Tikka Masala and Angus beef burger, New York style. At first glance the CTM was (for £14) practically a child's portion. My wife does not eat much but even she had to grab the magnifying glass and inspect closer. Her disappointment was heightened when she realised she had not been served her mini Naan bread - or maybe she had!! My burger looked, on the face of things, to be alright. Let's forget the hair in the chips. When my wife asked could I have my naan bread the waitress stared blankly and said Yes. So we asked again "the curry is served with a naan bread, will I get it?" Yes a bread was the reply, no said Carla I am due a naan bread for my curry, It's on the menu. OK. The server then left. During this time I popped the top off my burger to see processed cheese and bacon who's fat shone back at me like the pasty white flesh of an English girl on holiday. Nothing like uncooked bacon fat to make you hungry. My wife now on her last mouthfuls of curry spotted the manager (the one who didn't want to be seen on reception earlier). She held out her hand and then requested his attention. When he came to the table we explained what we had experienced, he said sorry I will speak to the kitchen. When we explained he may like to speak to the other tables (that had not been served, were waiting for courses, were ignored by servers) he told us I will deal with them if they talk to me. Anyway he said, I will get your naan bread for you. My wife who had now become Jack Spratt and licked the bowl clean said but I don't need the naan bread now as I have finished. He said okay leave it with me. We gestured to the tables around us, they all held their hands up, he looked at them and walked off to the kitchen ignoring the other tables. Guess what happened 2 minutes later? Yup the naan bread turned up. Well I say naan bread - if naan bread looks like a small seeded white bread roll then Carla was happy. So we said sorry but that is not a naan bread. The server said so are you saying you don't want it now? The look she got said it all. We sat there for some 10 minutes, the manager was nowhere in sight and all the servers kept their heads down. Finally the chef turned up apologising for the experience. Apparently some customers don't like cooked bacon fat! I am sure my FFS look made him re-think this as he said though i may have under done yours. Also your naan bread was forgotten by the server as she does not know the menu as it was new tonight. But when we asked so when does a bread roll look like a naan bread he said she doesn't know what it looks like. Anyway he offered us a free curry and a free dessert. We said it's not your job to apologise for bad service it's the managers but he has disappeared. He said "I know". We got a free curry! Wow. Please if you are staying here try and find somewhere local to eat. I know these places of fast turnover and unlikely repeat business are there for one purpose and one purpose only but you still need to feel as if a passion and drive towards customer service matters. Like I say I have never written a trip advisor review before but this place and it's management need reviewing.

"Overnight"

2
18/10/2016

Positives: Problem with web site booking, but sorted out very efficiently by the young women on reception. Shuttle bus worked well, booked in for return, no problems. Room clean and practical. Negatives: No hot water when I checked in and still no hot water when I went to bed. The Indian restaurant didn't exist any more, and so had to have a mediocre gammon and chips. My friend ordered a pizza, but the had run out of pizza!!!! We were the first in the restaurant at 6. Someone had been smoking weed in the up stairs landing, or just out side the open window. Those negatives really detracted from what could have been a very positive experience in a potentially fantastic hotel

"Super budget hotel at gatwick"

5
17/10/2016

Booked twin for overnight stay due to early gatwick flight. Bus shuttle cam within 5 mins of calling hotel reception £3 per person.check in very smooth and professionally done.hotel manager very polite and calm.room really good.totally spotless and lashings of hot water for long bath soak.wake up call on time .check out smooth also.taxi booked by manager also time and only £6 for 2 .there was small problem with room service ,but manager phoned us and apologised,will definetly stay again,been to the more pricey hotels at Gatwick and had bad room and bad service plus really expensive transport costs to airport.well best western and staff.

"Return from Spain"

3
16/10/2016

Ok before I start want to say the room was lovely, clean, quiet and had tea service. It was a bargain at £68 with two weeks free parking. Now a couple of things, when we first parked at about 1pm on October 1st we wanted to eat before our flight to Spain nope!! Restaurant closed!! Upon our return at 11.10 pm on the 15th we wanted a drink nope bar and restaurant closed CRAP. Then on Sunday morning I happened to glance at piece of paper we had been given with wifi code on said 'book breakfast upon arrival and pay only £5.50' so I said to receptionist can we still get this price (8.00am) we were told no? Only upon arrival? Now this would not have been an issue except that at 11.10pm the night before we had queried breakfast at £8.00 why didn't the night manager mention the £5.50 price then? Will not return and we gave our breakfast business to another hotel

"great place to stay"

5
11/10/2016

booked hotel and parking with this hotel, the hotel was clean and tidy and staff friendly, they do a airport shuttle run for £5 return for adults (was not charged for the kids), I thought this was reasonable for a return trip. the car was there for 3 weeks and well looked after, due to hurricane Mathew while on holiday our flights were delayed, the hotel was and great about this when we finally turned up on the return trip they did not charge any extra to alter the dates as we had booked a overnight stay on return journey.. well recommended

"Seen better"

3
08/10/2016

Twin bedded room, my brother slept well but mine was uncomfortable. Room was clean and for one night adequate. The bar area is also used as a restaurant so there are no comfortable chairs. The food choice could be a lot better, it's downfall is the staffing levels, as long as you are prepared to wait it's fine. The same applies to breakfast and the choice a lot worse. Not somewhere I would choose for more than 1 night.

"Park and fly"

5
08/10/2016

Ticked all the boxes parked for 2 weeks taxi to airport was £6 each way when we returned called the taxi firm they came within 10 mins it was early hours of the morning checked in was very quick,great room on ground floor modern and clean breakfast in the morning was very good plenty of it. Will definitely be using again

"Poor Customer Service"

1
06/10/2016

Additional costs that were not given when I initially booked. Unhelpful and understaffed front desk. Airport shuttle took an hour to pick us up. Driver was not friendly. Breakfast was terrible and overpriced.

"AVOID AVOID AVOID"

1
05/10/2016

Absolute joke of a hotel. Staff don't care. Car will be disgusting when you return. Beds not double. Restaurant understaffed and not what they state it is. RATS heard chewing in the corner of room. Hear doors slamming all night. Transfer bus is late or full. DO NOT think about booking this hotel. They will ignore your comments/feedback/complaints and you will be left out of pocket, tired and with a damaged/dirty car!

"Lovely and clean "

5
05/10/2016

Wow what can i say lovely and clean brilliant value for money very helpful staff couldn't do enough for us definitely would recommend nice settings everything to hand if needed cannot pick fault with anything ??

"Breakfast rip off"

3
04/10/2016

Unprofessional and unwelcoming staff made this a bad experience. The guy stayed in the back office and asked us what we wanted we were overcharged for breakfast and I felt that the guy was disappointed that we paid by debit and did not give him cash

"OK for a night over"

3
04/10/2016

Everything has been OK. I am just disappointed by the food quality in the hotel restaurant for the diner, I recommend that you find another place where to eat in the town centre; the breakfast was OK for the price, but I've seen better. Overall OK for just staying a night.

"Great room"

3
03/10/2016

I was a solo traveller and given a very nice clean comfy modern twin bedded room with a nice roomy on suite but I would have preferred a hotter shower. I found it was an efficient hotel but not terribly friendly in fact we hardly saw any staff. The buffet evening meal was very disappointing after a really good mushroom soup the main meal was not very hot very hard vegetables and thin watery gravy. I had vanilla icecream for dessert there was a chocolate cake/gateau as an option as well. At breakfast there was a large choice. I had fresh fruit followed by toast and marmalade but there was also cooked breakfast and cold meats available.

"Air conditioning hell"

1
03/10/2016

My family stayed in room 29 before a holiday for ease as we were flying from Gatwick. The rooms were clean, however the air conditioning unit didn't work and the night we stayed was hot a humid & with three people sharing a room it soon became unbearable. I complained at the reception as the thermostat wouldn't go lower than 18 degrees but the room was far hotter. I was told 18 was more than cold enough and I didn't need any lower. I explained the unit wasn't working as we were getting no air in the room at all. I was then told to open the window in a room situated above the reception doors with people arriving and leaving throughout the night! I explained this isn't how an air-conditioning unit works and that all the Windows need to be shot to regulate the temperature. Half an hour later someone came up to the room, amended the switch to put it on fan mode and told us to open the windows. After another hour not being able to sleep I went down and asked for a electric fan which they provided. The overall heat of the room coupled with the fact that we had had the windows open and her car door slamming and people entering and leaving every five minutes meant we had an awful night sleep. For a place at post it has air-conditioning units in all its rooms it's clear that they don't all work and nothing is being done to rectify that issue. I would never stay at this place again but choose to get up earlier and get a taxi to Gatwick to get more sleep before my flight.

"Wow. Great rooms amazing service! "

5
29/09/2016

Well what can I say, we stayed here for 1 night before our first family holiday with our 3 month old baby and I honestly could not rate it enough. We where met by the lovely receptionist Petra who is one of the loveliest and most helpful ladies I have met and this includes staying in some extremely expensive central London hotels. The rooms are clean, decorated nicely and have everything you could possibly need. And if there is anything just ask Petra on the desk as she couldn't oblige more! The bar is nice and quiet and fairly priced and the restaurant serves some fantastic food at great prices also. I will 100% be coming here to stay and use the parking facilities again for future holidays and recommending to all friends and family. Well done best western it's so nice to not only have value for money but be greated with a friendly face and by a helpful, sociable person. I have worked in the hospitality trade for many years and my advice would be to keep Petra she is an absolute gem and really made the start of my holiday a stress free and happy one. :)

"Could do MUCH better."

3
29/09/2016

Room perfectly clean. Think the mattress must have been upside down. Not comfy at all. Bar/Restaurant badly understaffed and menu nothing like the advertised one. Waitress does a grand job under the circumstances. Arriving back at 11am NOWHERE to get a cup of tea/coffee unless you go to Sainsburys nearby. For the price the hotel serves it purpose but could do so much better.

"Hard to know where to start and none of it is good!"

1
27/09/2016

The call to be collected by the "courtesy" bus (which it turns out they charge £3 or £5 per person for) took forever to be answered. Bus took nearly 30 minutes and was overfull so people were waiting nearly an hour. The guy at check in was terrible - clearly had no training whatsoever. Handed out a room key. No comment on which floor it was on. Wanted any extras like the return to the airport paid up front. Also can not put food or drink on the room (apparently like all the airport hotels according to our reception/check in person - clearly not true). At least the room was ok and reasonably clean but that won't be enough to tempt us back unless it's under new management.

"Not Great"

2
26/09/2016

We booked this hotel for our overnight stay with parking for our honeymoon. Upon arrival check in was fine and we did park alright although it seemed busy. We looked at the restaurant but everyone sat in there looked utterly miserable and didn't seem impressed. It was really stuffy in there too so we decided to eat at the harvester down the road. The bedroom was OK but a very small double bed. Annoyingly we were told the minibus was full so had to pay for a taxi but it was only £6. The worse part for us and hence the negative review was our return visit back to collect our car. It was absolute chaos in the carpark with people blocking others and no spaces for arriving people. There was a queue at reception and all I wanted was our car keys but the receptionist was on her own trying to check people in, check people out, give out car keys and answer the phone. I cannot fault her, she was so apologetic and polite and a credit to this shambles of a hotel but she tried to do much answering the phone and keeping us all waiting. I waited nearly thirty mins to eventually get our keys. God knows about other guests at the airport trying to call for a pick up. The worrying thing however is the security. As the receptionist was doing a hundred things at once she asked us to write our number plate down on a scrap of paper and sign. However as she was on the phone she didn't even check our signature against the register when we signed the car in. We could have looked for an expensive four by four in the car park and walked away with the keys and the car!! We were then blocked in and had to wait again to get out. After a long flight and needing to get home this was the last thing we needed. The hotel isn't expensive but I cannot belive it is genuinley a Best western hotel and that they allow this chaos to continue. Book at your peril, there are no staff and security isnt good. Ps the shower was awful. Dribbled out.

"Parking Nightmare"

3
26/09/2016

Stayed here for one night en route to an educational course. Room was fine, clean and comfortable, although water pressure in the shower was a bit naff. Breakfast was adequate. Tried to eat dinner here so as not to have to move car overnight but restaurant/bar is small and needed to book for dinner. There was however a very good Harvester up the road and a Beefeater a little further on. Casual parking was a nightmare. The website picture shows a relatively modern building with ample parking out front but in reality every corner of the car park was crammed. They offer a stay and park package for the airport and there is a constant stream of people coming and going with an employee parking vehicles constantly.

"Fantastic bed a good nights sleep"

4
25/09/2016

We had a fantastic nights sleep here and the room was very clean. Breakfast was excellent with a great cooked breakfast that was very hot. Would stay here any time. Thank you. The bathroom was very good and spotless.

"Budget airport stop"

3
20/09/2016

As airport hotels go this one actually isn't bad. The room I had was reasonably priced, it was clean and even had a faint smell of new paint. It was a comfortable enough stay but for the fact that the room was quite noisy - often an issue at airports with guests coming and going at odd hours of the night for flights. If you're staying here I would recommend ear plugs, but that's a good general tip for most hotels to be honest. The other issue they had was the restaurant. The wait for a table was, I was told, an hour. When I did get seated, in less time than was stated the service was speedy and attentive and the food was OK for the type of place it is. Other guests appeared to use the hotel regularly from their comments and it seemed the night I stayed was below expectations for some from the comments I heard. It's a comfy, clean, budget stay, 10 mins from the airport and it's value for money. If you want your holiday to start at the airport hotel, maybe spend a bit more

"Nothing Fancy"

3
20/09/2016

Used this for a stay and park package, could not fault the price. Not the easiest place to find but it is just across the road from a Sainsbury petrol station. Very busy on arrival and short of staff, it took longer than it should to check in and hand over my car. The reception soon fills up with people and luggage. Room was OK, clean with everything we needed, the air-con worked so no road noise. Breakfast, extra charge, was good and cooked fresh. Minibus to airport was prompt, extra charge again, driver is a gem. Return minibus was a bit chaotic but we got there, car seemed OK with no obvious damage. All in all....not too bad and would use again. One thing for the owner....get more staff, guests will not tolerate hanging about waiting for you.

"Terrible resturant"

1
19/09/2016

Stopped here for one night due to working in the area.Room was good with a nice power shower.just the resturant that let it down food was terrible. It's advertised as indian resturant,which we were looking forward too but after sitting down we soon found out it wasn't.ordered our food which took ages then when it come out food was wrong.ordered pie chips gravy and peas.they brought out pie and salad.we couldnt wait to get out so asked for bill which we had to wait another 10 min for when bill arrived it was wrong tried to charge us for a pint of coke which we never had then had the cheek to charge a service charge which we never payed.Avoid better off having a takeaway or goin to garage over the road.

"It's not what it says on the tin!!!"

1
19/09/2016

So we booked the skylane hotel for a 1 night stay with parking for 7 days, hmmmmm I won't beat about the bush it's a con, to be quite frank!! It's not a Best Western hotel by any means so don't be fooled online, WHICH IS JUST WRONG. As for the restaurant you just might as well go down the road to the local retail park where there is a host of food outlets better than faulty towers. Rubbish, Rubbish, Rubbish. And before I forget you have to leave your car key with them so they can park it (cram it in) more like. You also sign a disclaimer to say if any damaged occurs to your car it's not their fault!!!!!! BOOK THIS AT YOUR PERIL........

"Restaurant service awful"

1
18/09/2016

Booked in here for an overnight stay after a successful stay on previous visit. On our first visit we had a tasty and reasonable Indian meal which we enjoyed, so we prebooked and prepaid for an evening meal. After being seated in the restaurant, at our allotted time we waited unsuccessfully for over one hour for our order to be taken. In the end we gave up and tried to get a sandwich in the garage across the road. There seemed to be something seriously wrong here. (The hotel room however was satisfactory, but the evening in the restaurant has put us off from using this hotel again).

"Great stay"

5
18/09/2016

This is the second year in a row we have stayed here and apart from a small blip when we got to our room, and someone had obviously checked into the room prior to is doing so, we were immediately moved to another room as apparently the previous occupant had not liked the room and wanted to move, but not before he took off his cheesy socks and left them on the dressing table, gobbed up flem in the sink and laid on the bed!! Can't fault the receptionist, who apologised profusely and moved us straight away! The biggest disappointment was that the restaurant no longer served the delicious Indian food, and there was a very large group, so the food was taking about an hour. We decided on ordering pizza from the takeaway down the road. Room was very clean and very nice! See you next year!

"Just awful"

2
16/09/2016

Car parking spaces were taken by people on holiday (so no room to park), reception is not always manned, so you have to wait a long time to check in or out. The rooms were very basic, no complimentary toiletries or biscuits to go with tea/coffee. Only 2 towels per room. Stayed in a double room which wasn't big enough to swing a cat, let alone 2 people sleep in there! Ate in the restaurant which was run by only 2 people and had to wait an hour before my food arrived from which I had chronic indigestion all night. I also suffered indigestion from eating their cooked breakfast, so find somewhere else to eat or bring your own food as Tesco is just around the corner. The hotel does not offer room service, have a gym or swimming pool.

"Clean room but bit bland"

3
15/09/2016

Having missed our flight home we had to find accommodation at 2200hrs at night, all of the hotels closer to Gatwick were fully booked and all I could find was the Best Western. Three star hotel which doesn't look anything special when searching on the Internet. I secured a double room at short notice for £185 for a night, this seemed very expensive for an average hotel. On arrival the receptionist was very friendly and the room was clean and well appointed. The hotel itself could do with a makeover as there is more atmosphere on the moon than in the expensive bar. Breakfast was very basic with a frugal selection and possibly the weakest coffee I have sampled for quite some time. I would stay there again, but only if there was nothing else available. Judging by the number of cars packed into the hotel car park I assume that the hotel offers a package where you can leave your car whilst away. Clean and tidy but you are not exactly spoilt whilst there. If you are looking for a hotel fairly close to Gatwick then you could do a lot worse.

"They dump your car on wasteland at the back of the hotel and try to get you to sign that they are not responsible for it"

2
15/09/2016

When we arrived we waited a long time as no one was at reception. When a man came he was rude and abrupt. The form we had to sign said that the hotel is not responsible for any damage etc to your vehicle. Well, considering that they move it and it is on their land this is somewhat wishful thinking on their part. We crossed out this statement before signing the form and would suggest this to everyone else. The room was OK for the price. The bed had seen better days. When we landed, tired and jetlagged, we spent half an hour trying to get them to answer the phone to come and pick us up which was very distressing as we just wanted to get home as you do after a long flight. We nearly got to the stage of calling a taxi just so that we could get our car back. Eventually their bus arrived and we got back there, again service was very slow and our car was covered in mud, making us wonder where it had been. We will not be using again.

"Room functional but staff/customer service & restaurant very poor"

2
15/09/2016

We booked 2 rooms for the night before we flew on our 11 night holiday, with parking for 2 cars. The restaurant had a very minimal menu and the service was very slow, food just about acceptable. The room was fine as was just for a night's sleep before our flight. On our return after a 9 1/2 hour flight at around 9 am (I was tired) we got to the pick-up point for the shuttle transfer and dialled the number for the Skylane hotel. It took ages for them to answer, they asked my name and how many guests, all good so I thought. When the bus arrived there were a few other guests that turned up after ourselves, so we had a 'debate' about who was first. We did manage to solve this amicably but as far as I am concerned, the hotel should resolve this rather than a ‘not my issue, first come first served' which was their response when questioned. When I went to get my car keys, the gentleman on reception said I needed to pay an additional nights parking, this was in part my fault as I had written the date of our return as the day before due to it being a night flight and me writing the flight date rather than actual return, however the actual dates had all been agreed with the booking agent and I had mentioned my error to a different receptionist when we left the hotel 11 nights previously who told me not a problem. The man was adamant I needed to pay the additional £6.50 which I could not understand but I paid to shut him up as his attitude left a lot to be desired, he said he was just an employee and to take it up with the booking agent! When driving home I realised he had thought I had exceeded the 15 night maximum stay, I called them when I got home and they did send me a cheque for the £6.50, but if he had just checked the paperwork (his job) rather than arguing with me (tired customer - paying his wages) it would have been avoided. In summary, rooms fine, restaurant poor and customer service non-existent. Personally I would not use this hotel again, I just wish I had read the reviews on here before booking as there seems to be a bit of a theme around the 2 issues we had. What I hadn't realised until I complained to Best Western was that they do not own the hotel it is run privately but with the Best Western badge, which means if you disagree with the hotel, Best Western refer you to the hotel to resolve it, very professional! I didn't even think it was a cheap option. Next time I shall book something with a decent chain (that actually manages the hotels) and a cab/minibus that has my name on it, book this one at your own risk!

"Ok but poor customer service"

2
13/09/2016

The stay was fine (only one night). However, on arrival at the hotel I had to wait a while to check in as no one was at the desk. Then when someone did arrive, he asked for my name, then decided to deal with someone else so he than had to ask for my name again a few minutes later. Not impressed. I then ordered a taxi for 3.30 the following morning, got to reception in good time, only to find out there had been some sort of confusion and so the receptionist had to ring for a taxi which didn't show up until nearly 3.50. Just as well I left loads of time before my flight! As mentioned above, the stay was fine but make sure your transport gets sorted out properly!!

"Rooms where the best bit"

3
13/09/2016

Very slow to check in, but when i did the rooms where surprisingly modern compared to the exterior of the hotel. The bar and restaurant is small with an overworked barman and waitress. The restaurant very limited to fish and chips, scampi and chips, burgers or pizza's.

"Very Poor"

2
09/09/2016

On arrival the car parking was poor as most of it taken up by what looked like airport parking which was not mentioned on the web when I booked. The chap in receptione was very pleasent. In my room I tried to put the TV on but no reception so I did a retune of the TV but nothing, was about to go and complain but had a look rould to find out the ariel connectionhad been removed from the wall socket! Why? Went into the bathroom only to see tea or coffee stains on the floor and a part opened teabag sacheton the floor by the toilet. The handbasin still had the remains from someone shaving in the morning which I had to clean upAlso not mentioned on the web when booking was the resturant was Indian, and not being fond of that I walked to the petrol station and got a sandwich. I should have complained but after a five hour awful drive I just couldn't be bothered. Won't be staying there again

"Night before holiday"

5
07/09/2016

Was waiting for basil fawlty to meet us at reception ! Was pleasantly surprised ! The rooms were clean and well decorated the food was good in restaurant and not too expensive , the bar and restaurant staff very friendly , especially Abby in the bar ! For hotel and parking was £89 compared to £170 That what premier inn wanted ! Def value for money the skylane

"Very good! "

5
06/09/2016

Me and my partner stayed here for just 1 night as we were flying early from gatwick the following morning. We payed £99 for 1 nights stay and to park our car there for the week which I thought was pretty reasonable. On arrival the hotel looked nice, when we got into the hotel we were told that we had an option of either leaving our car there for the week and taxing/busing to the airport or he would give us some vouchers to park at gatwick long stay for the week to save us worrying about the taxi/bus journey from the hotel to the airport both ways and then our car would be here when we arrive back. (What a bonus) on the voucher it said that the voucher was actually worth £104. As to why we got this I'm not sure, but I'm not going to argue it. When we got into the hotel room I was pleasantly surprised how nice it looked. It was clean, nicely decorated and felt homely. The only downside was we had single beds that couldn't be pushed together, I asked the man at the reception if he had a room with a double bed and he changed us over with no issues. He was also very helpful as he printed our boarding passes as well. Wifi was also very good. Overall, a nice stay.

"Professional, Courteous Staff"

4
05/09/2016

We had a one-night stay before flying out from Gatwick. The hotel was good value as included the week's parking in the price. There was plenty of parking when we arrived. As we had a very early flight we couldn't make use of the shuttle bus (£3 pp) as that starts at 6.30am, however the check in clerk took care of arranging for an early morning taxi for us. This all happened as planned, so no stress on getting to the airport on time! The room was ok, fairly compact for a family of 4, but it was ok for just the one night. It was clean and outside noise was minimal. Tea & coffee are provided, but we could've done with a few more than 2 single plug sockets. The attached restaurant does large, pub grub type, meals. The waitress service was good, but beware that service charges are automatically added to the bill. The only criticism was the absolutely dreadful, booming music. I don't even know how to describe the genre, it reminded me of a very bad mariachi band. All in all, a good choice for a stopover before flying out from Gatwick

"Hotel OK, drop off and pick up good, restaurant like Fawlty Towers except not funny"

2
05/09/2016

Hotel was basic but did the job. Airport drop off and pick up very good. Restaurant looks good but in all honesty it is the worst meal and service I have ever had in the UK. We even apologised to some USA visitors on the next table for the appalling service.

"Only good for a bed before flying"

1
04/09/2016

The bedroom was fine BUT the restaurant is dismal, shoddy and soulless. The inglenook fireplace is screened off but a large screen TV was screwed to the brickwork . The decor was dull, workmanship poor. The food was stodge directly from the freezer.

"Great hotel"

5
03/09/2016

Really clean and lovely room to relax before your flight. Hotel well equipped with everything you need lovely hot shower, or bath large bathroom beautifully clean and lovely fluffy towels. Left early morning and used Purple Parking arranged in the deal. Excellent would definitely use again. Use this deal you will not be disappointed lovely way to start your holiday.

"Holiday "

4
02/09/2016

Nice clean, quite. Like that you can leave your car in hotel carpark. Bar well stocked, restaurant had reasonable choice of food. Served hot. Would I stay here again, yes. Check out very straight forward. Taxi ride to Gatwick is £6

"Basic but good "

3
29/08/2016

Only stopping overnight before flying out. Easy to find and reception welcome easy and quick. Room basic but good, clean and well layer out for the size. Towels looking a bit tired and TV remote not working even after a change of battery, The breakfast was ok nothing special for the £15 cost but please change your coffee a big let down.

"Absolute disgrace!"

1
29/08/2016

Arrived to find car park with cars just abandoned anywhere! Check in took forever,rooms VERY hot & stuffy with air con barely functioning,restaurant was very dated and food very basic and dry! Glasses were dirty and as I picked mine up it broke due to large crack Main concern was on arrival from our 10 day holiday to collect car,my car wouldn't start,when I spoke to reception he was far from helpful and said maybe was the battery,I asked to speak to manager and I was ignored,after having to raise my voice he said manager wasn't in and wouldn't be in until tomorrow,I had a 2 hour drive ahead of me to get home and car would not start,another guest who was checking in kindly came outside and assisted me and finally got car to start,the service from this hotel was absolutely disgusting and after reading the reviews on here I would strongly advise anyone considering to stay here to reconsider,I will not be staying here again and would certainly not leave my car here!!

"Do not waste your money!"

1
28/08/2016

We stayed here after returning from holiday and leaving our car for the 13 days before. Firstly when we come to drop the car off, although they advertise a free shuttle, we were informed the shuttle was "out of order" for the next hour or so so we would need to pay for a taxi, when in fact the shuttle was actually picking up the housekeeping supply's! But anyway we were happy honeymooners and wouldn't let this worry us and just paid for a taxi! On our return we got to the hotel at 12am and there were some people trying to check in at the same time, who had just been informed that the hotel had overbooked and would need to drive to another hotel 10 minutes away. I did feel a little sorry for the guy on the desk because the decision obviously wasn't his however his attitude and the fact he took 20minutes of arguing to call the manager just isn't acceptable when you have a queue of people waiting to check in! (Guys I hope you got a room)) we finally checked in and luckily had a room. We had been informed by another guest sat in reception that the aircon wasn't working in any of the rooms and the rooms were stuffy. By this point we were so tired and not very bothered by this however before we were finally given our room key these guest were told their aircon was now working, and as a result so was ours. Reading reviews as I write this i don't think the aircon has ever worked and low and behold when we got to our room it didn't work, and 10 minutes later we saw the other guests sat in reception again, so why lie about it being fixed... People will notice! We ended up sleeping with the window open resulting in the worst night sleep due to trains/planes and cars being moved around in the car park really early! We were married in a best western hotel and decided to book this through thompsons thinking we knew what we are getting but there is no way this hotel is worthy of the Best Western name!

"A night booked for our newly married friends "

1
27/08/2016

As a gift to our best friends we thought we would book them a nice room after a long day getting married. We called up the day before to confirm our booking, to be told everything was fine and they were looking forward to our friends arriving. Then we arrive. The lovely night porter swearing at the people in the front of us in the queue, being told they had to get a taxi to Gatwick. There's me hoping and praying that wouldn't be the case for our newly married friends (with a 1 year old). But you've guessed it, despite paying 5 months ago they were told there was no room and they'd have to go to another hotel. A lot of arguing later somehow they found a room for our friends to stay in. Really not happy and I will be expecting a full refund. Disgusting treatment of customers.

"Standard"

3
27/08/2016

I stayed here for just the one night on a business trip to the area. Upon arriving in the car park, it became abundantly clear that this was a stay, park & fly type of place. Check in was quick and efficient, and my room was perfectly functional. Everything worked, which is a good sign, and I have to say that the aircon was exceptional. As was the hotel wi-fi; a good strong signal and no dropouts. The food in the restaurant was actually quite good, and served piping hot. But the breakfast was a bit of a let down if I'm honest. Poorly presented and tree seemed to be lots of staff collecting plates, cutlery etc., but nobody keeping the breakfast hot plates topped up. Checkout was as equally quick and efficient as checking in. Would I return? I think I'd like to try other hotels in the area first if I were to back this way again.

"It is what it is."

3
24/08/2016

I stayed here for 5 nights for work - it is an airport parking and 1 night stay hotel. I cant coment on the shuttle as i had no need for it, but that said i did see it both in and out of the car park. The carpark is tight - but its an airport parking car park and they have to squeeze as many in as they can. The carpark looks like chaos, but having watched them moving cars around, it is actually really organised ! My room was basic but clean, there was a but of coridoor noise due to people coming and going, but i have experienced worse. Granted - I wouldnt want to stay here for a holiday, but i will be using it again for work. My biggested issue really was the resturant - it claims to be an Indian resturant, but when you go in, it isnt, aparently they havnt done that for ages..... The food in the returant was overpriced and extremly slow, annoyingly there really isnt a lot else around foodwise.

"First bad review but this deserves it"

1
23/08/2016

This is my first bad review and I am not a moaner and normally put up with stuff but after the response I had to a cal to the reception it was the straw that broke the camels back ,,,, hotel is very old and tired and not even kept clean but it is only a stop over hotel so I could deal with that but first the restaurant took over an hour to serve our food , the food was dry and mainly wrong but trying to get the staff to correct would of been another hour , staff we not helpful or polite , and we was told the hotel runs a bus every half hour but was told the only available slot was over an hour before or after the time we needed to catch our flight and was had 2 children so could take any chances but the topper was when I could get the air conditioning to work I phoned the reception to ask how to get it to work as it was a very humid night I was told it wasn't working and then after a while he admitted none of it works (I doubt it ever has ) then said I can just open the window and will be "alright " which if you wasn't above the hotel entrance with people arriving and leaving all night so none of us slept at all would of been ok

"Don't even think about it...."

1
21/08/2016

In one word this hotel was horrendous!We booked ahead for 8 days of parking and one nights stay. We arrived late with a toddler and a 6 month old,to start the parking was an absolute shambles...no order to it and cars were bumper to bumper. It was very difficult to manoeuvre around the car park and there was no guidance. We ended up paying to park at Gatwick itself as we had no confidence that our car wouldn't be damaged! It certainly isn't a secure car park. Service on the front desk was appalling, the guy was rude and incredibly unhelpful. Despite having indicated we required a cot on booking he was surprised by this....he did find us a cot and dumped it outside our room telling us we had to set it up as this wasn't something they did!! The air conditioning was broken and the rooms were horribly stuffy and uncomfortable. We were moved but it turns out they knew the air con was broken in that whole wing so it made no difference. We opened the windows only for the room to be filled with the stench of smoke from the guests gathered outside reception smoking. We have been offered a partial refund but really the staff need training in how to provide customer service and they shouldn't be allowed to offer parking as they do! We will now always use the long stay instead. As there are so many other options for park and fly I would highly recommend you go somewhere else!

"Transport from airport after midnight"

4
21/08/2016

We stayed one night b&b with 15 nights parking and paid separate for the evening meal. We thought the budget hotel was fine. We had a good clean room, and the meals were good. The disaster problem was the fact that the hotel did not provide a shuttle after midnight from Gatwick airport. Instead they gave us a taxi number to call. We headed out of the terminal at 2.30am, phoned the number and was told to go and wait outside the premier inn hotel, and after a bit of drag we did. We waited and waited then phoned the taxi number again. 'Sorry you are in the wrong place' was the reply. 'Go across the other side of the road.' We dragged our suitcases again across a mayhem of traffic, only to find complete chaos with cars and taxis and people and cases everywhere crowding along the pavement . The noise was terrible. I phoned the taxi again pushing the phone to my ear. 'Look out for a silver Toyota', was the reply..Half an hour later I was about to phone again but noticed two missed calls on my phone. 'Hell,' I said to my wife I couldn't even hear my phone because of all the noise and people shouting. I phoned the missed call. 'I have driven around twice and couldn't see you, sorry I have left the area now,' was the taxi drivers comment to me 'You are .... joking,' I replied. We came out of the terminal 1 hour and twenty min ago and were freezing and still no taxi...Until a kind lady police officer took over and telephoned the taxi number. Ten minutes later, she stood in the road and stopped the traffic and led the taxi to us. This was our first not to have a shuttle at Gatwick and the last. We couldn't see our taxi and the taxi driver didn't have a clue who to look for, they are not allowed to wait, they are moved on immediately because of the chaos.

"Ok but too concerned about the parking issues to use again!!"

2
20/08/2016

Stayed here on 10th Aug before flying out to Budapest very early the next morning, did stay here once when it was a Days Inn but you had to drive to an airport car park the following day then. My partner didn't check the reviews on TA before booking it again as he hadn't realised it was what had been the Days Inn or that the parking was now on site. We managed to get parked sensibly in what was quite a full car park, the shuttle bus doesn't start til 6am and we needed to leave the hotel at 3.45am and so requested a taxi that reception order for you. We didn't bother to eat at the hotel and stopped at a pub on the way down as the indian food was elusive last time we were there and we had reviews about the food not being brilliant. Overall the room was fine, quiet and the bed comfy. We got up and headed down to reception for 3.40am and was staggered to find the reception foyer full of people trying to get to the airport and and a stressed out guy behind the desk demanding the taxi company start sending some taxi's to get people moved. This became a worry really as taxi's started to turn up in one's and two's and the drivers would call people by shouting out your room number which I didn't like especially as people were rushing towards taxi's and could have easily lied about what room number they were in to hijack someone else's taxi! Eventually we finally got a taxi 30 mins after the time we had wanted it for! On our return we landed at 9.40am so rang for the shuttle to come and get us, firstly make sure you ring at the earliest opportunity as it took at least 30 mins to get picked up, if you do wait until you get to the bus stop, bare in mind that the number the hotel is listed as at the stop is still under the name of Day's Inn. The elderly gent that collected us was lovely though, he is an asset to the hotel. We returned to find our car had been moved and parked in a very haphazard fashion very close to other cars - it's not hard to see how cars are getting damaged in there and at no point did we realise that on check in we were signing a form to allow them to trash cars!! The car and taxi thing is a bit off putting in terms of using this hotel in future!

"Overnight Pre Flight Stay"

4
20/08/2016

Having booked this hotel for an overnight stay prior to flying out of Gatwick I wasn't hopeful having read some of the reviews. I have to say it did just the job. I will say that I am glad I wasn't leaving my car there as the car park was rammed full. The rooms however were much better than some airport hotels I have stayed in. They were clean and tidy with a modern bathroom, air con and double glazed Windows. We didn't eat there, but had a drink in the bar which was fine and not overpriced. Staff were friendly and helpful. Would stay again but would avoid leaving my car there as I am quite precious about it....!!!

"Great value package "

5
19/08/2016

We stayed here overnight before our flight and found a great value package through Holiday Extras, including an overnight stay with parking followed by 8 days parking at Purple Parking. ..just £3 more than the price of car parking alone! Yes, it's a basic no frills budget hotel but it was surprisingly quiet and we had a good night's stay with no problems. It was basic but clean. You certainly wouldn't be expecting luxury at these prices but for convenience and value it was incredible. I'd definitely use them again.

"Good Value for Money with a stay and fly package"

4
18/08/2016

Large clean comfortable rooms and not too far from Gatwick Airport. 1st choice went needing to park the car for a couple of weeks and stay the night before your flight. Paid £99 for room with 15 nights' car parking for 2 adults and a child plus £15 mini bus transfers. Had to pay an additional £6.50 extra day parking as flight delayed upon return.

"Functional hotel"

4
17/08/2016

This hotel was just what we needed for a night before an early morning flight from Gatwick. The price of the hotel with parking was reasonable which is why we booked. The rooms were clean and the service when we arrived was prompt and efficient. When we returned to collect the car after our holiday it had been moved to the front of the car park and collecting the keys was once again easy and quick - we were back on the road within 5 minutes. The hotel does offer a bus to the airport but it's worth checking because we found that a taxi was cheaper for a family of 4.

"Relieved with a positive stay"

4
15/08/2016

Stayed here for just one night before flight from gatwick and made use of parking deal. Was concerned when I read previous reviews but had no problems at all. Clean and quiet room and car ready and waiting on return. The shuttle to the airport doesn't start until 6am so had to get a taxi to the airport but quick and efficient service on the return. Lovely pub just round the corner too.

"Excellent value hotel & stay"

4
15/08/2016

This is our fifth visit to this hotel. We always stay here before flying out of gatwick. If you are looking for the Ritz with 5***** service then this isn't the place for you however, for a very good value family room this is an excellent place. The room we have is a quadruple with 1 double & 2 single beds. We are a family of 4 with teenagers and most hotels sting us for 2 rooms so this is good value at £81. The beds are comfy with nice bed linen. The bathroom is clean with everything you need. The room is cramped as they have squeezed the 4 beds in but nevertheless a good nights sleep. Plenty of tea & coffee for 4 people. The breakfast is £5.50 extra each and is adequate. There is a choice of cereal, juices, tea, coffee etc and a grill your own toast machine. They bring you up s plated full English which is fair, plenty of it but pretty cheap ingredients however, good value and a good start to the day. The restaurant now. This year the Indian food has gone as apparently the chef has left. The food we had was not the best, cheap ingredients, basic pub food but at restaurant prices. £96 for the 4 of us. Definitely not worth the effort or money. The service was poor to say the least, portions small and generally defrosted frozen food of cheap quality. It's a real shame as we've always enjoyed the food on other visits. Again, bar service slow and drinks expensive. Will definitely return but would probably make alternative arrangements for dinner.

"one night stay"

2
15/08/2016

My family and I stayed for one night before our holiday . Luckily my husband phoned beforehand and double checked our booking, they had booked us a double room instead of a family room. The room itself was ok if a bit cramped but fine for one night. However the carpark leaves a lot to be desired, its more a piece of waste ground not an actual carpark. Expect a very dusty car on your return. We had to get a taxi to the airport which was fine as we had an early flight, but got their transfer back. Beware as its a complete con. Their website states £3 for a single journey or £5 return. They charged us £9 for a single trip . Taxi firms only charge £6.Needless to say we were not impressed but after a long day travelling we just wanted to get home. Wont make the same mistake again.

"good place-great price"

4
13/08/2016

This hotel is very handy to Gatwick airport and very reasonably priced. there is a shuttle which comes regularly between airport and hotel for a reasonable fee. Staff friendly and courteous, nice little town to explore for the evening well within walking distance to hotel.

"Fawlty Towers"

1
04/08/2016

Thankfully this hotel was used more for an overnight stop for Gatwick Airport than for any longer stay. Fawlty Towers is alive and well and prevalent in every way in this shambles of a hotel. On arrival we had to park on the main road as there was no space in the car park. It would seem they are more than happy to double and triple park vehicles as the hotel looks to be a drop off for lots of Gatwick travellers. Given we had a hire car for the day that needed returning to the airport when we left I was incredibly nervous to leave it anywhere near any of the other cars as they appeared to be haphazardly parked. The hotel's outlook is old, drab, and badly in need of servicing. It appears rundown and the staff do not appear to have a clue. We were one of the lucky ones in that they had our room and booking, but we saw several other guests arriving as we did only to be told they had no rooms available and were booked out (even though said guests had proof of booking). It was shambolic. Our room looked very tired, was definitely in need of new bedding, new curtains, pretty much new everything. Same in the bathroom. Again, we were thankful it was only a night we had to stay. The restaurant followed the theme of the hotel. Hardly any guests in but apparently when we ordered pizza for our son of 8 and a pizza and chips to share for my wife and I we were told it would take 45mins because pizza takes a long time it seems. When it finally arrived my sons pizza was nothing more than a Chicago Town bought pizza with chips while ours looked like a supermarket frozen pizza with some odd bits of wafer thin ham chucked on top... 45mins and almost £30 for this was a joke. The lessons to learn here are simple... I was drawn to book this hotel because of price and apparent location to the airport. Don't always believe what you read (the hotel is about 15mins in the car in a suburb away from the airport) or go on price. So glad we only stayed here to get to the airport.

"One night stay"

3
04/08/2016

My daughter and I stayed for one night before driving to park at Purple Parking Gatwick. The parking is very tight and busy, but I managed to get a space. The check in was good. The room basic, but very clean. The restaurant lacks atmosphere and smelt a bit funny, so we walked into Horley for dinner, it was fine for breakfast though and the food was OK, just the cooked breakfast was tasty, but a little greasy. Would stay again.

"What a difference"

3
02/08/2016

We stayed at another great western in Colchester for my daughter's wedding which I cannot fault in any way at all , now we arrived at this hotel what a difference waited ages to book in room had holes in the curtains went for dinner waited 20min to be seated there were only 8 people in the restaurant then waited another 20 to be served a child was in and out of the kitchen only about 4years old I would not recommend this hotel to anyone we only booked it because of our stay at the other hotel in Colchester will not be making that mistake again

"Not fit to have Best in it's name...car park with rooms"

1
02/08/2016

Having stopped at this hotel several times it has gone from bad to worse. Last weeks stay was the worst ever. On arrival couldn't even park in the car park . Total chaos cars abandoned triple parked and other cars blocked in. Was given my room which was clean with comfy bed and powerful shower. Air con wasn't working properly and had to have windows wide open so I had the pleasure of hearing the staff attempting to move cars around at the rear car park and moving cars to the front for people arriving back from there holiday. I was woken up at 6.15 in the morning from some member of staff wanting me to move my car as there where now spaces available away from the hotel entrance. I ate in the restaurant the service and food was appalling so meal was sent back and left before it reappeared. The waiter just dumped the plate on the table and walked off no offer of condiments cold chips and a warm sauce poured all over the salad. The staff and service at this hotel is substandard and certainly goes down as one of the worst Best Western hotels I have stopped at. I watched as a member of staff walked around the car park in darkness with a basket of keys pressing fobs and looking for the indicators of vehicle to go off before he could move the vehicle. A WORD OF WARNING if you hand your keys to the hotel whilst you are on holiday and your car is damaged or stolen your insurance will say you are not covered. Ask the hotel to see if they have an insurance policy covering damage to guest vehicles and also does cover for damage whilst staff are driving it. I certainly wouldn't recommend this hotel and I have finished with it and won't be going back.

"Ok for a night"

3
02/08/2016

Shower was poor. They provided a wobbly ironing board and a poor quality iron. Apart from that, overall a good experience. Finding parking place can be tricky, especially during school holiday time. The rooms are good size. Breakfast fine- not much variety- but sufficient.

"Strange experience"

3
01/08/2016

Room comfortable, hotel relatively easy to find, organisation of vehicle parking seemed chaotic. Restaurant service seemed to be needing room for improvement, the guys that transported us to/from the airport very helpful, HOWEVER we were informed that when we returned we MAY need to look for the phone number of the DAYS INN. (previous owners), to arrange transport back to be reunited with our car. Sadly after travelling for 20+ hours, this minor detail was forgotten, so the information on the board at Gatwick was worse than useless. Please please please update that notice board - it's not difficult, and improve on restaurant service and everything is cool. We were here when it was a Day's Inn and you need to work on a couple of things to get it back to that level.... We will be back to check !!

"No customer,service"

1
01/08/2016

When we arrived after a 3 and half drive the fist thing we was greater was move your car closer to the other car only so they can cram lots more cars in. The guy on reception seemed to be doing several jobs. There was no welcome and he couldn't find our booking so started checking someone else in. He finally found our booking and just gave us a key and told us the room number. He never gave any directions to our room we ended up walking round the hotel to find our room. We had to guess what time breakfast was as never told. The breakfast wasn't the best and we had to sit in a dark room during breakfast. Be careful as the stair guards are loose and nearly tripped down them. Poor maintenance throught the hotel. The shower needed to run for ages until any hot water came through. On exit there was a guy in the back office just shouted through to leave our key on the top. No customer service. We are due to come back to Gatwick in 6 weeks to take a family member to the airport and we will definitely NOT be booking this hotel for our stay.

"Pre flight stay"

3
01/08/2016

Very convenient for my early morning flight. 5 minute drive from LGW. Worth staying for 1 night but wouldn't recommend more than that. Room reasonable size and comfortable. Bar/eating area little atmosphere. Parking for plenty of cars but had some difficulty finding a space. Slept with window open and lots of aircraft noise.

"Visit to for a night and transfer to airport "

3
29/07/2016

We just stay a night before our fly to holiday I woke up in the morning hot water only dropping they offer the new room but I have to fly early and I didn't get any shower and not point to move new room. Un safe cables round to room.i don't think I'll be stay again there

"Appalling service. Needs to improve greatly."

1
27/07/2016

Booked through best western phoneline 7 adults/3 rooms - 2 doubles, 1 quad (1 double 2 singles- wanted a triple singles room but not available so had to pay extra for the quad). Also holiday parking for 2 cars. Good points. .Nice rooms. Good beds. Clean. Nice. bathrooms. Accomodation perfect. .sainsbury petrol/shop over the road, great for breakfast pastries and fruit. .Resonable price. Bad points. Service apalling. The reception man argued with us over what we had booked. Changed his mind 3 times. First it was 3 doubles. Then 1 double 1 twin. Finally offering 2 doubles and a triple twin. Told him and showed him confirmation that we had paid extra for quad room. Still he argued. We agreed to take the triple twin just to put an end to it (which was actually what we had wanted in the first place but was told it wasnt available and had to pay extra).Finally we were given our room keys and found he had still sneakily given us twin rooms not doubles which had a fixed bedside table between each bed. We had to go back and queue again to get him to change it. In the morning we ordered the buffet breakfast for 4 of us. Big mistake. The table was laid with only 2 teacups with drops of tea in them still and used teaspoons. No knives only forks and spoons. No side plates for toast but then no bread for toast either. No orange juice, milk or butter, had to ask for it to be replenished. There were other empty serving dishes but we didnt ask for them to be replenished as we never got to see what was on them in the first place. There were no orange juice glasses so asked for some, the ones that were brought were dirty. Cutlery was also dirty. The hot food when brought was ok surprisingly and we didnt get ill. We had eaten dinner in their restaurant the night before which was fine. Small portions but inexpensive pub grub so thats why we thought we would be ok with the breakfast. The only good thing was that 3 of our party had stayed in bed! Amongst our check in info we were given a small slip of paper offering a promotional price for breakfast if booked when checking in. Because of the dispute over the rooms when checking in we didnt notice it til late at night. In the morning when we asked about it the receptionist said she wasnt authorised to allow the discount but if we paid in full they would get their manager to call us to authorise a refund of the difference. This call never happened. As mentioned above we should Have definately gone over to sainsbury for pastries and fruit. .They offer a shuttlebus service to/from the airport (£3pp) however this stops at 11.40pm. Our flight was an hour later than this so couldnt have it. This seems crazy. .On returning (in taxis) we collected the car keys. Tried to unlock my car to find my key had been broken and was only just usable. We had to go back in to speak to the reception man who had not mentioned a thing about it when he had handed it over. He told us that his driver had informed him of it already. We asked for a short note to confirm that he acknowledged it had been broken there. He was extemely evasive. Kept saying we can call in the morning. In the end we managed to get him to scribble something on the back of a hotel business card. Even then he didnt write anything very clearly. We had to email the manager today. Last year we stayed at Gatwick Ibis. Much better hotel. Would have done the same this year but they dont allow 3 in a room. This was the only reason we chose skylane.

"Reasonable price for reasonable hotel"

3
26/07/2016

This was a reasonably priced hotel near to an event I was attending. The room was clean and ok. The meal was decent and well priced. Parking was a little tight, but I managed to find a space. Disappointed that the bar was closed at 10.30 when I returned, but reception staff pointed me in the direction of a 24 hour garage locally...

"Disappointing stay"

2
26/07/2016

We booked this hotel as we were attending a wedding around the corner. Upon arrival, we checked in ok and went up to our room. The room was basic, nothing particularly special about it. We went down to breakfast the next morning which was alright, we were asked if we wanted a cooked breakfast - however there was no option as to what you wanted included so if there was any allergy's or anything you didn't want, you had to state it at that point. The breakfast came fairly quickly. However once we had finished and the plates had been cleared, we barely had time to breathe before the gentleman started clearing up the table around us. I thought this was rather rude and we took that as our que to leave. Upon checking out, there was no one on reception (even though you could see someone just sitting in the office) We had no idea what to do but everyone else had just left their cards on the surface so we did the same. Not brilliant service. The hotel itself is dated and needs a refurb. I wouldn't stay here again.

"Car damaged after stay & fly parking"

2
26/07/2016

When we arrived after driving over 6 hours on a very hot day on a busy bank holiday weekend,we were very rudely received by the reception. The man said "Is that your car out there you need to park it closer to the next car as we are expecting a lot of cars" Not a hello & welcome first and then...May I ask you to park a bit closer....when your checked in. Anyway we got settled in. The room was clean & comfy to Premiere Inn sort of standard. We had an Indian meal voucher, food & service lovely. Breakfast was good too. BUT really shocked at how they park up all the cars bumper to bumper at the back of the hotel!!!!!! When we collected our car after our holiday on initial inspection it looked ok, but when we got home, we found that the underside of the rear bumper was very badly scratched which was not there when we checked the car in. It must have been caused by the way all the cars are all rammed up against one & other. Nothing we can do about it now after we had left the hotel without spotting it!! We would have used this hotel again if they hadn't damaged our car!! Be warned about how they park your car whilst your on holiday.

"Week holiday to spain"

5
26/07/2016

Stayed at this conveniently located hotel overnight. Wish we had booked car parking direct with hotel but we had already arranged hotel and parking through a subsidiary company. Anyway, the hotel was very clean and comfortable and surprise quiet. It has an on site restaurant where we had our evening meal which was very good and our cooked breakfast in the morning also very good. After our meal we decided to go for a short walk to the petrol station a few minutes from the hotel where it had a sainsbury express on site so we were able to buy some things for our trip instead of at the airport. The road was very busy and noisy but it was leading to and from the airport. The staff and hotel is very good and we enjoyed our stay there. We would definitely ring direct next time to book room and car parking, as they do offer a shuttle to and from the airport.

"OLD and TIRED"

2
22/07/2016

Due to its location we decided to stay here. On getting into the room we had the biggest problem. So hot and with curtains wide open it was like an oven. Tried to turn Air Con on but nothing happened. Went to reception and was told some one would be up to look at the fault. However 20 hours later the issue was the same with sleep impossible. We went down to dinner and waited to be seated as it said but the first 2 members of staff ignored us so we found a table. With dirty glasses we should have left then but we were tired and hungry. Again we were ignored by the 2 staff members so just left and did as others have down found a place nearby. It later transpired that the AirCon has not been working for over 2 weeks so being lied to is another reason for such a poor review. On the plus side the bed in our room was very comfortable and bedding towels etc very clean and good quality. The sleep rating is so low due to the heat problem not the bed itself.

"Do not stay"

1
21/07/2016

Stayed as had an early flight. The hotel on arrival had no parking, absolutely heaving even though rang ahead to check. Cars double and triple parked. The hotel is clean and bed comfortable but absolutely boiling hot with air con that doesn't work. When I went down to ask they sent me back saying it took 15 mins....it Doesn't work just fobbed off. No food after 915pm...not explained when booking made. Very, very noisy hotel. I stay with Best Western regularly and this is the first time I've been disappointed. Another guest in reception was complaining about a drain smell in her room and the receptionist told her to spray the room with something...she said she couldn't as she had small children, felt like they couldn't be bothered.

"Rude and Untrustworthy staff"

3
20/07/2016

I booked this hotel because I was very particular about area as I had to often visit work on short notice during the night. When I arrived to check in they said they were over booked and they suggested me to go to a hotel which is 10 miles away! When asked why they did not inform me they lied that they called me but I was not reachable. When I insisted my phone was always reachable, they showed me a list saying we called all these numbers. When I examined the list my number was not there. That is when I realised they were just bluffing. Finally after some argument they gave me a room and talked to me as if it was my fault!!! Room as such was good and clean.

"Ok for a stopover, typical budget hotel."

3
19/07/2016

WE arrived and managed to find a parking space and checked in. When we tried to enter our room the key wouldnt work, only for somebody to open the door as they were already in that room. Back to the desk, very little in the way of apology and given another room, got in OK. The room was basic but fine, apart from the fact that the air con didnt;t work, so we had a very hot night, We could have opened the windows, but being at the front of the hotel it was very noisy. I had researched the area and we found a really nice pub called "The Farmhouse Pub" which was about a 15 minute walk away, very nice and friendly and the food was delicious. We got a taxi from Holiday Extras £6 each way, very reasonable. When we returned to the hotel to pick our car up, there was gravel and dirt all over the (new) car mats, really disgusting and both sides, driver and passenger. We should have complained at the time, but just wanted to get on the road home.

"Bunk down"

3
16/07/2016

this hotel was like a railway station platform. Packed with travellers ingoing and outgoing to/from Gatwick. Staff that could not cope on reception. Car park was chaos at 1600 hrs. Hardly a place to park. The room was ok but being on the front had continuous car noise. They have a separate restaurant that offered evening meals. Limited menu and poor service. I waited five minutes to be acknowledged and eventually got my own table. Same restaurant for breakfast, slightly better service but certainly not worth the near ninety quid b&b. Decent Wi-Fi. Better places.

"DO NOT STAY HERE WITH PARKING"

1
15/07/2016

We stayed here in July left our new car with the hotel for compound parking whilst we went on our holiday. Upon our return we found our car had rear end damage reported to manager only to suffer a torrent of abuse from him. We had to call police. Police from Surret arrived and asked the manager to give us there insurance details he refused with police. Turns out that they hold no insurance at all to drive anyone's car to compound so we are now having to issue civil action against hotel for repair bil.!!! Best western DO NOT OWN ANY HOTEL AT ALL they only allow hotels to use there brand name. BEST WESTERN.. Rang them at there head office and to be honest they didn't care and couldn't get involved explaining that they DO NOT OWN ONE HOTEL ITS JUST A BRAND NAME be warned don't be fooled. Once you hand your keys in insurance in your end won't cover damage.!!!! STAY WELL AWAY FROM THIS HOTEL UNINSURED DRIVERS DRIVE YOUR CAR. Surret police now investigating .

"Gatwick in the morning"

3
14/07/2016

Basic but clean. Shuttle was on time and friendly. Good value for hotel close to airport. Bathroom was reasonably updated. Internet was a bit spotty. 15 minute walk into Horley with lots of pubs and eateries, etc

"DON'T use the restaurant!"

1
13/07/2016

We stayed here as a room/parking for our holiday. We stayed here after Thomsons (Holiday Extras) showed us the Best Western webpage. Sounded good with a choice of restaurants & food (my Wife needs Gluten Free). 1 Indian, 1 fine dinning or table d'hote or the Watershed bar with bar food. The descriptions found on the Best Western website advertising their restaurants and the reason for us booking, is by no means what is available and is a total gross misrepresentation. The 1st night was in a very tired room. We went down for dinner and asked for the Indian menu but were told "we're not doing that". We ended up with a mediocre bar meal. Our return visit after our holiday was in room 52 where the window safety catches were broken & we flushed the toilet with a filled kettle. We again went down for our meal. There was an Asian party in eating an Indian meal that the hotel restaurant had provided. We asked for the Indian menu and was told "It was only for them". However, the Diya menu was on a table next to the Watershed Bar Menu. The watershed Restaurant serving la carte or table d'hote dining does not seem to exist. We were again just offered a bar menu as they said "That's all we do". My Wifes gammon steak arrived and was sent back as the fried eggs were so over cooked that the hard yolk fell out of the white part. The waitress was rather rude about it and said "So you want your eggs rare" then went to fetch a plate and fish slice to remove the eggs from her gammon. We told her to stop, take the meals away to keep them warm while fresh eggs were prepared. She then brought them back with fresh eggs, plonked the plate down and said sharply "Better?" My Wife then removed her cooked green salad to the edge of the plate. Upon eating her folded up lump of gammon it was discovered that it was cold and raw in the center. We called the Manager who did offer another meal. However we did not accept this as all faith in the Chefs ability to provide a properly cooked Gluten Free meal was now non-existent. We have contacted Best Western as as yet have had no reply but Thomsons (Holiday Extras) is following this up.

"Avoid the onsite restaurant! "

2
11/07/2016

Booked this hotel as our over night stay before our flight to Aruba the next day. Having stayed here before about 8 years ago I thought it can only have improved. Room is okay, can't complain about anything as all working fine and seems clean. However the free WIFI doesn't work. We questioned whether to drive and find a local pub or restaurant but actually decided to eat in the Watershed restaurant that is downstairs in the hotel. My advice is just don't even question it and find somewhere else! We ordered starters which were absolutely tasteless. My boyfriends beer came in a pint glass that hadn't been washed properly and was covered in tomato ketchup stains. Then our mains came out which I had the 'chicken supreme' that came with vegetables and potatoes, I began to eat and then found a dead daddy long legs looking bug hiding in my veg. Very put off at this point the waitress took it away and offered me another dish from the menu, I opted for the sirloin steak which was £2 more expensive than the chicken dish. When getting the bill, we noticed we were charged full price for the meal. Very unhappy with this and felt like we shouldn't have been charged at all for the chicken supreme meal I had picked. She refused to take off any more money and gave my boyfriend a free half pint of cider to make up for the dirty glass. Wouldn't recommend the hotel now to anyone for these reasons and will not be using this hotel again as an over night stay for a Gatwick flight.

"Handy for airport parking, but really not a great place to stay"

2
11/07/2016

My wife and I booked the Skylane through Holiday Extras as part of a package deal with car parking. We left our car with the hotel and actually stayed their on our return. We found the hotel easily enough and squeezed into one of the last remaining parking spaces (they do cram in as many cars as they can!) Arrival was straightforward and we were soon on the transfer bus (£5 return) which featured a pleasant and helpful driver. We were picked up within about 15 minutes of calling the hotel on our return, and checked in at the hotel in a fairly straightforward way. Unfortunately things went downhill from this point. Our room was dated and unloved, with a light hanging from a hole in the ceiling. Hot water in the shower took some time to come through. Our main bed was rather small (I'm sure it wasn't a standard double size, though admittedly I'm not an expert on beds). The main problem was that our room was boiling hot, despite it not being overly warm outside. We tried all we could with the air conditioning and a staff member also took a look at this. After some persuasion he gave us a fan which took some of the edge off, but we had to leave our windows wide open which didn't really help give us the best night's sleep. Having said that, the room wasn't soundproof anyway so we heard other travellers coming and going during the night. My biggest criticism, however, is levelled at the extraordinarily poor breakfast. We arrived at about 8:20 to find a meagre buffet that had already been depleted. There were no plates, forks or mugs available and it took us some time to find a staff member to get some. English breakfast tea had also run out though it was replenished much later on. The industrial toaster had broken down but still had an extension cable running dangerously across the floor at the entrance to the dining room. The (untoasted) bread was stale and the other food items such as sausages were of very poor quality. In truth, I'm not surprised none of the staff members hung around to help as they would have been on a hiding to nothing. I've sent a complaint to Holiday Extras and the hotel about this experience, but in the meantime, I can only recommend you give it a wide swerve!

"Room was scorching hot & unpleasant"

1
11/07/2016

I stayed here with 2 friends for a night before our flight in mid June. Our room was described as a "triple" room but it was quite clearly a double room with a single bed shoved in the corner, which meant it was very cramped although fine for just a one night stay like ours. The room was clean and beds fairly comfortable with a decent TV...however...this was a really unpleasant stay for us which is why I have rated it 1* - it was absolutely BOILING. I think this is because we were above the kitchen or laundry room possibly...not 100% sure but it wasn't helped by the fact that the windows were locked shut so there was no possibility of a breeze from the already warm evening and the aircon had completely broken. Three of us in such a tiny scorching hot room was pretty unbearable and made the whole thing really awful because it was like trying to sleep in an oven - none of us could sleep and kept having to have cold showers to cool down...shocking really. My friend told the male receptionist and he was extremely rude and couldn't care less. We also ate in the Indian restaurant whilst we were there and the food was lovely but as stated in other reviews 0 atmosphere and we also found the staff in there quite unpleasant and rude too. Unfortunately I wouldn't stay here again after our experience, which is a shame as it did suit our needs but wouldn't risk it again after this disaster.

"pre flight stopover"

3
08/07/2016

impression on website was that hotel was close to airport departures, not the case. No shuttle bus to pick up got taxi for £10.00. There was a shuttle to take us to the airport in the morning cost £9.00. So if comparing airport prices this is £18.00 more than hotel price just to get to the hotel.

"Real lack of organisation"

2
08/07/2016

We left our car there while on holiday as the parking and staying a night cost less than just carparking at Gatwick airport. We handed over our keys and waited for the taxi which was ok, only about a 10 minute wait for a 10 minute journey via the south terminal. We were not given any information as to what we needed to do when we returned from our holiday so when we left the terminal building when we landed we called the hotel and they said for us to go to the appropriate pickup place and they would be with us within 10 minutes. After 30 minutes of waiting at 10.30pm I called them again and they said that the driver had left but she had no idea what time he left. Miraculously 10 minutes later he turned up and from grabbing our bags off us to dumping them out the back of the minibus he never said a singe word. A 'hello' might have been nice. So when we got back to the hotel he put the suitcases on the ground at the back of the van and immediately got back in the driverseat waiting for us to move them out the way of the minibus. We went inside and asked for the car key to put the suitcases in the car for the night. My husband noticed first that they had moved the car which he was extremely unimpressed about as we were not told then would be driving the cars, especially without permission from us as the owner of the vehicle. Anyway, we were told by the very unhelpful receptionist that they didn't have the key to the cupboard that held the keys and the only person who had the key was the delightful driver who had just gone back to the airport. 90 minutes later he came back, we were less than impressed to say the least, the service was just appalling. We went to the room and I have to say we were very pleasantly impressed. It was clean, spacious and the beds were very comfortable. We booked a double room but in the room there was a double bed and 2 single beds so we were quite happy about that. We slept very well which was a blessing given the cock ups they had made previously. We won't be going back there because they are just so unorganised, rude, unhelpful and just don't seem to care.

"Basic airport accommodation"

3
08/07/2016

The hotel is a very basic airport hotel and fine for one night but no longer The room we had was large but the bed was a very tiny double and so uncomfortable - could definitely do with a replacement The hotels indian restaurant is very good for food on my return to the hotel after my holiday i had lost my phone - was not sure if left it in a taxi or the hotel reception. I called the hotel when i got home and the member of staff I spoke to was rude and unhelpful and would not look in the area i was for my phone - he was just not bothered I had lost it - very disappointed by this attitude and because of this i will not stay here again and would not recommend to anyone

"OK for a night"

3
06/07/2016

Stayed for one night with parking before a flight. Room was OK and relatively quiet. Didn't eat in the hotel, but had a drink. The restaurant is uninspiring, cuisine is mainly Indian, but with a number of other options. We had already booked a table at the Ye Olde Six Bells - a 20 minute stroll. Although the car park looked very full, just leave your car by the front door as the hotel parks and moves your car. They have a mini bus service to the airport, £3 each way or £5 return. On our return the bus arrived with 15 mins. Given a competitive price it's not a bad option before park and flying.

"Stop over before a cruise "

4
05/07/2016

We stayed here for one night as we were flying back into Gatwick after a Cruise from Southampton. We got the train from gatwick to Southampton. The hotel include parking and was reasonably priced. It is an okay place, conveniently located for the airport and the staff were very friendly

"Not a good night's sleep - things haven't improved since other reviews on here."

1
05/07/2016

I have read some of the other reviews on here and I am shocked by just how similar other people's experiences are to our own. So therefore somewhat dissapointed that the owner's don't appear to care or act on that feedback. I have reported it to Holiday Extras who we booked this through too. In short - We also had problems with the key card entry to the hotel, I had to go back 4 times to reception to get this sorted out, and there was only one very slow receptionist on the desk at the time. - The room smelt musty - There was no cold water in the shower - not ideal when you have a shower at 4am with a flight to catch. - There was no real food choice. When we arrived we overheard other couples in reception being told there was only Indian Food available and that closed in 10 minutes (fortunately we had eaten on the way) - The courtesy bus came at a cost and was not 24 hour. At least I knew this in advance and pre booked a taxi to save the hassle. - I'm not a fan of leaving car keys with strangers but there were no issues in this area and at least the bed was comfortable.

"You should not be charged an extra day if you have booked correct dates on-line!!"

3
05/07/2016

Arrived at the hotel, to be told by receptionist,we were to pay a extra day payment. We booked on-line through Holiday extras with the correct arrival dates & departure dates. The receptionist was very rude & refused to allow us to stay unless we paid for the extra day on two rooms. I complained to Holiday extras & they were very helpful & refunded us promptly. There response : I am sorry to hear that Best Western Skylane hotel have charged you locally for an extra days parking. Having checked your reservations I can see you prepaid for parking until 3rd July, so this extra charge should not have been issued. I will ensure this is fed back to the hotel to prevent such situations occurring again for our customers. So if you have been ripped off recently..... get in touch with Holiday extras if of course that is who you booked through. It's not about the money but the principal of it!! The room was fine, so have no negative feed back on that at all.

"Ok for overnight"

3
04/07/2016

Booked this for a one night stay and a week's parking. Arrived to a flooded car park and got the last parking space. The reception area and bedrooms are fine, but the rest of the hotel is rather tired and has a strong smell of cigarette smoke. I was a bit wary of having to sign the disclaimer to leave my car there, and that I had to leave the keys, however it appears they only move it into a line with other cars due back on the same day and return it to the front of the hotel for your return, and all was fine with the car when we returned. The transfer service for £5 return was fine, although we did have to wait a while when we got back in to Gatwick. The advertised Indian restaurant no longer exists, and service in the restaurant was very slow, the food was acceptable. Overall not a bad budget option (£71 for an overnight stay and car parking for the week).

"Great Value for Airport Night"

4
03/07/2016

We stayed here one night before our flight home to Canada. It's a simple hotel with basic rooms that are clean and comfortable. There is a shuttle available to the airport. I was surprised when he tacked £6 onto our bill for the service as every hotel I have ever been to had free shuttle service within a certain radius. Might have been cheaper to get a taxi, but it was convenient. The complimentary breakfast was very good. There is free wifi but it the signal was so weak in our room that it was useless.

"All went smoothly"

3
02/07/2016

Functional room, ideal for one night pre flight stopover, from which I guess it gets most of its business. Room was basic but clean, car was parked safely for the week and was ready on our return and for the price we paid represented excellent value. Taxi to airport is £6

"Good rooms but food is poor"

1
01/07/2016

Arrived to find no parking spaces & raining hard. The lady on the desk was so slow we waited some 15 minutes to check in Rooms were fine but the stated wi fi being high speed was a joke, when I phoned to complain she told me their was nothing wrong with it sign in again ? , I tried this with no luck then went to the front desk and it wired fine so we had to sit by the resection to get our flight tickets sorted Then we went for dinner, waitress was very rude saying we could not sit in setting places as we would de in the way. 5 in the group we all ordered plain simple food burgers etc my burger was presented 3 times before they finials got it right, all my friends had now finished their food Manager not on duty so asked the lady on the desk to assist, which she kept saying sorry 1 week later a feeble reply from the manager saying (you guessed it sorry ) saying they were busy Look elsewhere if you want any service, if you want a cheap hotel with airport parking this is fine

"Excellent value for travellers looking for an overnight stay, with parking while on holiday"

3
28/06/2016

The staff will be disappointed with my overall rating, and understandably so, since they were all very polite and helpful. However the hotel has a tired feel about it. The card key system needs an overhaul, with several of the guests having to go to reception to have their cards reprogrammed while we were there overnight, and our card not working at all, and proving to be incapable of being reprogrammed. We had to ask reception to let us into our room with the master key every time we left!! The kettle in the room didn't work on its 'plumbed in' base on the dressing table, and had to be used from a temporary replacement base on the floor, operating from a low level electric plug! The hotel offers two restaurants ( Indian or Bar menus) sharing a floor space. We opted for an Indian dish which was good and a buffet style breakfast. At not much over £100 for a double room, (Room Only basis) and over two weeks parking, it really is very good value. A mini bus service is available for £5 for the return journey, and was very efficient

"Staying there 1 night for royal ascot"

3
28/06/2016

When we got there they give us the wrong room, there was still someone in there when I went back there were a lot of our trip having wrong rooms, the receptionist didn't have a clue, I think he was Indian. Nothing around the area to go so stuck in our rooms, the restaurant couldn't deal with our bus load, so ended up not having any food. Too far out.

"Holiday stopover"

3
28/06/2016

Stayed here before flying out on holiday, room basic but clean. Good rate for stay and park facilities. Restaurant food and prices were very reasonable. No hot water for shower the next morning. Taxi service provided for the trip to airport good. On arrival back in uk, best western service was not good, was told to call for them to pick us up, but was told to get a taxi from airport ourselves. When we got back to hotel, there was only one person on duty, and he was rushed off of his feet. He had trouble locating another guests key and car, however all was good with our car and keys.

"Hotel with parking? no a car park with rooms!"

1
24/06/2016

It is a major achievement to find a parking space. It would appear that this hotel offers some kind of 'Sleep and park' deal as the car park was jammed packed full with cars. We found one parking bay, but did not take our car with us to go for a meal, as we feared we would not get re-parked on our return. The staff we met seemed sullen or too busy to deal with customers. The attached restaurant seemed to have no atmosphere. The room was ok for one night. The best part of the stay was the wonderful Khushboo Indian Restaurant we walked to in Horley. A good healthy walk of 1.5 miles each way, but well worth it for the excellent food and superior service.

"Reasonably priced "

4
22/06/2016

Only cost us £79 for a night in the hotel & for the car to stay there for a week. We spent a further £5pp for the transfer bus to the airport & back which made life so much easier. Couldn't fault the hotel or car park. It's nothing special but we only needed to stay there for one night.

"Ideal for airport transfer"

4
21/06/2016

Location good for walk into Horley, visit The Foresters, or Weatherspoons, good food at sensible prices. Ideal for a short stay prior to flight. Beware the driver of the minibus thinks it hurts to smile.

"Not the best"

2
20/06/2016

Convenient for Gatwick Airport. Early morning taxi transfer was on time and good value. Room was tired, especially the bathroom with grout missing from floor tiles and a sink that took a long time to drain. Worst was the restaurant where there was a wait of 40 minutes before our order was taken. The pizza was not very nice and the chicken supreme was not as I know it. The waiting staff were not focused and had to be reminded to return my credit card before walking off. The car parking was good value. The car was ready for our return and there were no scratches or dents.

"excellent choice for Gatwick Airport"

4
19/06/2016

the room was good enough the price was cheap so what else you need. the only issue was that the parking space was full of cars, I am not sure why I can not imagine these are customers. overall the bed was comfy, there were free internet and we did eat breakfast

"Nothing special"

2
19/06/2016

But shabby, but adequate for a night. Not updated for years it seems. Transfer bus was on time and, new but could do with a good clean. Driver was very informative. Stay if your happy with your car moved, muddy foot prints inside and parked close together.

"Convenient but not worth staying at again "

2
16/06/2016

We stayed there before an 11am flight next day. Convenience wise I can't fault it, it's quick to the airport via their shuttle which costs £5 return and takes you to whichever terminal you need. It's the staff and cleanliness I take issue with. When we arrived at gatwick via the gatwick express I called the hotel and they said go to bus stop 9 on the ground floor. So we got off the train and went at what looked like the ground floor outside... It said SOUTH TERMINAL in massive letters and there were taxis but we were struggling to see bus stop 9. So I called them again and asked where I should go... A man was put on the phone to explain directions and he was SO RUDE. He said " well I cannot very much help you if I don't know where you are". I repeatedly said directly outside the south terminal where there is a line of taxis. He was super patronising and after getting off the phone I asked a member of airport staff who was super helpful and directed us down a level (that in a sleep deprived state no one would ever notice). Anyway the shuttle picked us up and the driver was lovely and the drive itself quick. In the bathroom in our room there was a load of small hairs in the sink and what looked like very old food and other mouldy disgusting stuff under the plug. No one has cleaned that in a very long time and it was super disgusting. Unfortunately we only noticed in the morning otherwise I would have immediately gone to the front desk. There was also lots of rips in our duvet cover showing a less than clean duvet underneath which is unpleasant. We were waiting outside when the shuttle arrived.... The man from the phone call from the night before was driving. Whilst reversing to park and let everyone on the bus he ended up reversing so far that he hit the steps in front of the hotel and my camera bag!!!! He came very close to me and was going to quickly that I didn't have time to grab my camera bag before the ban was actually touching it. Thankfully he hit the steps quite hard which meant my camera only got a light touch but things could have been a lot worse. He obviously wasn't paying attention to what he was doing and I felt quite nervous on the drive to gatwick. I didn't get an apology for almost squishing a thousand pounds worth of equipment either. Again super convenient but don't expect things to be very clean.

"Amazing value"

4
13/06/2016

Wanting a hotel local to Gatwick where I could also leave my car, I would recommend this hotel, the room was spotless with usual facilities coffee/tea making,tv, and if required a restaurant/bar.The room we were allocated had recently been returned. Leaving your car to be picked up upon arrival back after ones holiday and a hotel of this standard is extremely good value.

"Disappointed is the word!"

1
05/06/2016

Do not go to this hotel unless you want your car starched and dented !! staff are very rude and unprofessional, came back for our car after our holiday and we was left devastated, car has a big foot prints and a dent on the front and its starched !!

"Overnight stay with parking"

1
05/06/2016

Room was ok, but when we were checking in a lady was complaining that her car had a big scratch on it! We arrived back to find the front grill of our Mercedes was pushed in, it did not appear to be damaged otherwise, but it took a while to work out how to put it back on. The manager was advised and he said you signed the disclaimer, which we did, as you couldn't leave the car without signing it. Will not be using again!

"Thankfully only there for 1 night"

2
05/06/2016

We stayed here Tuesday night 31st of May prior to our early morning departure from Gatwick to Rhodes. We chose this hotel as it was convenient for Gatwick and we got car parking at Gatwick for 2 weeks included in the price. On arrival there was a guy trying to book us in whilst sorting out a reservation for someone else on the telephone. We were given the registration forms to fill in  then given the key, that was it. All a bit impersonal.  We did notice while at reception there was the Diya Indian restaurant and the Watershed bar and restaurant attached /nextdoor to the hotel. Thought an Indian meal would be spot on for dinner followed by a few drinks at the bar (reviewed separately). Our room was on the ground floor, when we got to the room it was freezing cold, a window was left open. Eventually we worked out how to operate the air conditioning / heating, however there was not heating in the bathroom, so avoided having a shower the next morning, it was literally so cold in that room The room itself was adequate, clean and served it's purpose but we would not stay here again. Apart from the guy on reception who checked us in and the staff in the resturant / bar we never saw another member of hotel staff. In the morning as we checked out the key was left on the desk Iin reception, there was no one there. Breakfast was not included in our package. There was free WIFI in the room but had to search in a drawn for the password.

"Criminal damage"

1
05/06/2016

To whom it may concern, When we arrived at the best western hotel in gatwick skylane on the 23rd of may we dropped the car off at the hotel,firstly we where stood there for 10 mins before any one came to the front desk and no bell to call for any one. they made me sign a form about a damage waver that I wasn't too happy about but I was told they would refuse to look after the car unless I signed it. The hotel it self was nice, typical simple room although water pressure not good enough for a shower. Food was poor at hotel, when we were there people left restaurant hungry including my self as it turns out the person running the front desk, the bar and the kitchen was the same person. The parking looked ok but not as secure as it made out on its website. The shuttle bus from the hotel to the airport was easy to use and book. After arriving back from our amazing holiday abroad we got picked up from the airport by a very un-talkative hotel shuttle bus driver, we also noticed that he had his seat belt clicked in behind his chair and not around him, which is illegal in the uk not to be wearing a seat belt. When we got back to the hotel and got the keys I went out to get my car and was horrified, The parking was appalling, bumper to bumper, I had to access my car through my passenger door just to get in my car due to car parked so close and having big doors due to being a 3 door car, scratches on the car, foot prints on the car and the Bonet dented in 2 places where it had been stood on, mud up the side of the car as if it had been wheel spun. My car is only 6 months old and I know this damage wasn't here before I went to this hotel as I lovely look after my car and wash it regularly. Spoke to the parking guy and told me my car was clean. he was very rude and denied any one has stood on my car as it was a safe Carpark with cctv. After showing him the car he tried to rub the foot prints off, while still claiming that my car had not been stood on and I was seeing things, So I went to the lady on the desk She came out and took photos and told me that they wouldn't have done this but will send photos to her manager any way and that the manager will contact me the same day, which he hasn't. When we asked for the cctv footage they were reluctant and kept changing subjects and saying how few cameras they have. We were shocked to see other cars just dumped as if they had been abandoned and these are people's pride and joy. We were told that the car park can easily fit 300 cars The parking is appalling and believe this needs to be checked, this is defiantly not the standards that best Weston hotels live up to Quality checks are lacking or have fallen since the last inspection I want a full refund of my money and repair bills to cover the cost to fix my car as it was before it arrived to the hotel I know there is the damage waver form, but to me that is the odd scratch, what I have on mine is criminal damage. My car is only 6 months old I am getting a quote from a garage to find out repair bills to put it right, it had its service 300 miles ago and they note all damage on car when it arrives to check for damage when they hand it back to the customer. Regards Christopher jones Chris Jones

"March. Parked the car for 2 weeks then one night stopover"

5
04/06/2016

It was cheaper than Gatwick North car park to leave the car here for 2 weeks and stopover for one night on return. Took less than 5 minutes by taxi and cost £6 for the 2 of us to get to the North terminal. Room excellent except the air con was very poor. Clean and comfortable bed. Bar and restaurant excellent. Breakfast great. Staff polite and efficient and car parking was secure! I would definitely use this hotel again!

"Ok for stop off before light "

2
03/06/2016

Ok stopped here before flight to flordia. Check in was smooth and fast and car in a secure car park. The room is simple and bland and cold! The bed was awful I woke up with a very aching back. Also not the place to be if you a a light sleeper. We are on the ground floor room 39. Out side our window is the car par all you can here is cars come and go. Also walls are very thin and can here people talking and closing there room doors. You can also here the goings on in the reception. I would recommend staying on the top floor and at the end!

"European tour"

4
03/06/2016

Great Experience. Very educational, visited a lot of unique cities, both in England and Italy. A lot of exercise, ie: walking, subway riding, buses touring and climbing steps. Would do it again in a heart beat.

"Pre flight hotel"

5
01/06/2016

Excellent hotel. Second time we have stayed first time a double room and this time a family room. Both excellent and also with the car parking for 15 nights. Very reasonable prices. Worth paying for breakfast as it is freshly cooked for you and was very hot much cheaper than having breakfast at the airport and far more civilised. So Leased we have rebooked for August while there. The bus to airport and return very efficient.

"Airport stay over"

3
01/06/2016

We were very pleased with the hotel , we had parking included which was also a bonus to the hotel.clean and value for money .but went to the adjoining Indian restaurant and the meal was cold and tasteless and cooked or should I say produced in 5 minutes , it was disappointing to say the least .

"Room ok, food disgusting"

1
01/06/2016

We stayed 31/5, the room was clean and adequate for an overnight stay. The restaurant/bar area was dated and unfortunately we booked a table before seeing it. The food was absolutely disgusting, they used the cheapest produce and paid no attention to detail. Breakfast was cold and it looked more like an army mess than a restaurant.

"Just the job"

4
31/05/2016

Stayed here overnight before an early flight from Gatwick. Room was very good. On site Indian restaurant provided a very enjoyable evening meal.Transfer to airport was punctual and the return pick up at 11:10pm was faultless. Short wait only. Car was ready for us on our return to the hotel.Would recommend this for a fly and park package.

"Staff Traing Needed - Take a Sandwich !"

3
30/05/2016

Staff Training Needed ! . . . Take a sandwich . . . . Best Western Skylane Hotel Gatwick When your flight times from Gatwick dictate that a Hotel Stay is the best option which do you choose . . . . Nearest?, Cheapest?, Best Known ? We decided on the best value Hotel which at the time was ‘Best Western Skylane' (which used to be called ‘Days Inn'). Advance booking gave us a deal for:- a room for 2; evening meal for 2; full English breakfast for 2; and car parking for 11 days with hotel shuttle bus to and from the terminal. Total cost £149 which was the best price we found. On arrival, we were given a large clean room with a recently refurbished bathroom, the car was parked in a secluded spot, but visible to us and all seemed fine. We went for evening meal at 7.30pm, and it was suggested to us that we come back half an hour later, because they were busy. At 8pm we ordered, and waited. Other diners came in and were served within 20 mins of ordering. At 9pm we asked about our order. ‘Sorry we forgot it' came the reply. We had to chase it up three times, finally sitting down to eat just before 10pm. Perhaps if we'd ordered from the ‘Indian' Menu we might have been better served, but steak and chips was obviously a bit of a challenge for the Chef. The meal was average. Fortunately English breakfast (waiter served) the following morning did not suffer the same time warp, and glad to say that on return 11 days later the car was ready and waiting for us with no scratches. Two years ago this Hotel was under used – but now you need to book early – the car park was packed. IMW

"Basic Hotel But Ok For Short Stay"

3
29/05/2016

We booked this hotel for an overnight stay and parking for a week. We were given our key card and we were on the second floor, three times the card would open the door. The hotel advertises a good restaurant, but this is not the case, we wouldn't eat there as the room was dark and we were waiting 20 minutes before we were even given a menu. This hotel is ok for the parking, but be prepared to clean your car when you collect it after your holiday as it could be plastered in pigeon droppings not nice to come home to.

"Brilliant price for overnight stay and a weeks parking"

4
27/05/2016

We have stayed here several times over the past 10 years it's a brilliant place to stay and park been modernised over the last few years and it had been done well comfortable beds and on site transfers service used to be part of price but this time it was charged be careful though cause this time reception man in the morning phoned a taxi when we said transfers and them said we hadn't paid so so for and keep a receipt no problems on return really pleasant driver out and back keep up the good work Skylane and we'll see you again soon

"Still a good choice for Gatwick stopover & parking"

3
24/05/2016

This was our fifth time using Skylane as a stopover with parking. As always, check-in was quick and straightforward and the room was fine. We had been delayed, and arrived about 9.00pm, but the restaurant is billed as open until 9.30, so we went straight in, along with about 10 others who arrived at the same time. However, we were told we had to order quickly as they were about to close - none of the welcoming, relaxed atmosphere of previous visits. The John Smiths was "off" and wine could only be served in small measures as they "had no large glasses" However, the lager was acceptable and the Indian meal was fine, but we did feel rushed. They had arranged a taxi for us, as we needed to leave earlier than their shuttle starts at 6.00am, and a limo arrived 10 minutes earlier than ordered, with a most obliging driver, at a surprisingly cheap fare of £6. We chose to call their shuttle on our return, but waited half an hour for it, which had never happened before, and wished we had called the taxi firm instead. Overall, not quite as good an experience as previous visits, but we have already booked a future one.

"A Welcoming Break"

5
23/05/2016

We had arrived at Gatwick at five past midnight Friday. Our holiday in Kos and had already booked our car and room at this hotel. By the time we arrived it was 1.00 am so we were pretty tired. The duty manager was very pleasant and soon we were in our room. It was really lovely. Very clean and spacious. All the usual things, ie kettle, hairdryer, tv, etc. Spare pillows should you need them. We had a drink and set true alarm Kwakiutl us so we fif t miss the breakfast. Breakfast was plentiful, breads, Cereal et , orange juice, tea, coffee, the usual. We were asked if we wanted a vpcooked breakfast, which my husband chose. I asked for poached eggs and toasted some bread to put the eggs on. My husbands breakfast was lovely, hot and tasty. It didn't look much but he said it was very filling and thoroughly enjoyed it. My eggs were perfectly poached and were lovely. It was a shame to leave but we had to get in our way. We collected our cars keys (we had left our car there when we went away) and left. This hotel was very clean, very comfortable and very convenient for the airport. We have no hesitation in recommending it to others and we will stay there again.

"A year on and a new name, but just the same"

4
23/05/2016

I was a little worried when I booked our pre flight hotel and parking when I saw the name change, however everything was the same. The room was spacious, clean and transfer to the airport fine. My only real issue was considering people are getting up very early for the airport, the walls are very thin and I was awoken by next door and the room above. However, I would happily stay again.

"Staff needs traing"

2
23/05/2016

Lost our reservation to start. Waited an hour for a room. TV did not work, Staff allowing their children to play behind reception. Staff too busy texting to serve you. Not enough staff at reception. Lots of customers complaining about Airport shuttle.

"Convenient "

3
22/05/2016

Booked as a stay and park whilst we went on holiday. Good value however walls are thin, service was ok. Room was quite large and bed comfortable but you can here fellow guests. Only used the restaurant for breakfast but opening hours are short, only a 2 hour window.

"Indian restaurant"

4
17/05/2016

Room was what you would expect from this range of hotel,very clean and basic[no iron] but very happy.The Indian restaurant next door serving excellent Indian food but my holiday party opted for a more English range of food found it very disappointing one asked for chicken supreme and was served it with gravy and a side salad only to find the gravy and salad on the same plate but overall a nice place to stay

"Unless you have time, do not use the restaurant"

3
16/05/2016

The hotel is fine for a overnight stay before catching a flight but the restaurant was more like Fawlty Towers then Best Western. After waiting 30 minutes we were asked to order. After another 20 minutes I received my glass of wine which had to be returned immediately as it had food particles stuck to the side of it. The two ordered starters arrived after another 15 minutes but in the process of being prepared become one starter. The main course consisted of a over cooked chicken pie accompanied with some limp salad leaves. We declined to look at the dessert menu, we could not face a wait of another 20 or so minutes.

"Convenience, value and comfort"

4
10/05/2016

We have stayed here a few times due to having early flights. The downside of this arrangement is not having breakfast because of needing to check out very early. Of course you could have a later morning flight and enjoy breakfast but that hasn't worked out for us yet. The hotel and its staff are pleasant and the rooms are comfortable. Best Western often have meal deals on and the food is good value and decent quality. We'll stay again and hopefully have breakfast as kippers are usually on the menu. Needless to say convenience for the airport is great.

"good for park and stay"

3
04/05/2016

Best Western standard mid range rooms (perfectly acceptable for most people) and good value for parking - far more convenient than say purple parking if you're staying overnight. The minibus driver is a perfect gentleman and the pick up/drop off service is efficient and good value. Ate in the restaurant - again, good value and the food was standard pub fare (also an Indian menu which looked tempting). BW rewards won't apply if you book with Holiday Extras etc. Overall, would happily use it again.

"Good value"

4
29/04/2016

We just needed somewhere near the airport to facilitate an early check in. We were pleased with the Skylane, it did what it said on the tin. Our room was clean and comfortable, ok we had to wait a while at 5am for the water to run hot enough for a shower, but that was the worst inconvenience. We decided to eat in a local pub rather than on site so can't comment - and the pub, the Farmhouse, was great. Nor did we have time for breakfast there. The shuttle service was run by a very efficient and courteous chap, and when we returned at 10.30pm he made good his promise to collect us in 10 - 15 minutes. It wasn't five star luxury but then we didn't pay a five star price. On the basis of our experience we would use the Skylane again, and eat at the Farmhouse pub.

"Great place for Gatwick"

5
25/04/2016

Stayed overnight before flight to USA. Great service at reception - all very smooth and the system for drop off and pick up explained well. Our room was warm, comfortable and spotless. The bathroom was beautifully equipped with a great shower and complimentary toiletries. The restaurant attached to the hotel was busy so the service was a little slow but when it's the night before a holiday, time isn't of the essence! We had an Indian choice which was delicious and well presented. The wine was very reasonably priced. After a great night's sleep, the shuttle bus took us to Gatwick which took around 10 minutes. On return, the shuttle bus was already waiting at the designated bus stop! Brilliant after an 11 hour flight! I would definitely recommend this hotel and would use again if ever the need arose.

"Brilliant for Gatwick"

5
23/04/2016

Stayed before flying from Gatwick. Rooms spacious and clean. Really enjoyed the Indian meal the evening before we left. Hotel provide shuttle bus to airport for only £6 per person return - what a bargain! would use this hotel again when flying from Gatwick

"Fine for parking"

3
23/04/2016

Booked this as somewhere to park and stay the night before flying from Gatwick South. It's fine. Nothing special. The shower was a joke. You had to wait for ever for the hot water to come through and then had to dance around the bath to get a drop of water on you!!! The bar/restaurant was okay. Service was slow and the food was average. The only plus side to this place is that the car didn't appear to have been moved from the site which I know some others do. You get what you pay for so don't expect luxury.

"Needs an atmosphere"

3
19/04/2016

Booked the hotel for a trip to see friends. It is geared up for fly park stay!! Not the everyday traveller. Pleasant staff just need to break a smile. Had dinner on the first night. Great Indian food just needed an atmosphere. Room ok no major issues A/C noisy and didn't work that well. Breakfast finishes at 9.00am even on a Sunday. A little early. We arrived early and there is no bar or food until the evening. Overall ok needs better pillows

"Rude staff and bad service"

1
12/04/2016

We arrived at the hotel at half 11 in the evening after arriving at Gatwick Airport, I had booked the room on the Best Western website and once at reception it was clear that the reservation had been made for the 4th June instead of the 4th April it was meant to be. On the booking terms it said that this room was non-refundable, however the night porter assured us that if we paid for a room that evening we would be able to get a refund for the mistakenly booked room in June. Which gave us the impression that this was a technical fault as he seemed sure that it was a booking error, if he had not made this point we would not have stayed at this hotel as we cannot afford to pay for two hotel rooms. After I had talked with the Best Western reservations team it became apparent that we would not be able to get a refund as it is a franchise business and the hotel manager did not give the authorisation to allow a refund. Although the night porter had stressed that we could get a refund, the manager argued that he was not 'familiar with the reservation system'. I then rang the hotel directly to talk with the manager about this and appeal to his better judgement but he was very rude towards me and denied that the hotel was in the wrong, repeatedly saying that it was against the terms and conditions of the booking to allow a refund, and ignored me on other points I was making. So if you are looking for a hotel in a good location for Gatwick than this would be a perfect option for you, however if you would like to be spoken to like a child and patronised and blatantly lied to you will love this hotel! New manager required urgently!

"Great location"

4
09/04/2016

Stopped overnight prior to an early Gatwick departure. 10 minutes from the airport with shuttle bus available for £3 pp one way. If there are more than 2 of you in your party get a cab, it is better vaue (£7 one way). Hotel is clean, with good room set up. On site bar & restaurant serves decent food, with Indian & English options & Sky Sports in the bar..

"Average with the exception of the shuttle bus!"

3
07/04/2016

Stayed here on the 28th March for one night as we had an early flight on 29th March! Room was basic, bed was uncomfortable and quilt was thin - so was cold, also because we had a ground floor room we could hear loads of noise and cars being moved all night! Shower was unpredictable and I ended up having a bath - one second it was too hot, the next it was freezing! However, the parking was good and shuttle bus picked us up within 20 mins when we landed - definitely the best bit about the hotel! However unfortunately we probably won't be using this hotel again!

"great location and good parking"

3
06/04/2016

Stayed here after getting back from Dubai very near the airport had a basic room but had everything you wanted nice evening meal and a good breakfast,left my car here for 9 days they have a shuttle bus to the airport great value for money we will stay here again when we fly from gatwick.

"STRUGGLING TO DELIVER THE SERVICE"

3
05/04/2016

We checked in for an overnight stay prior to going to the airport early the next morning the greeting we received from the staff on reception was friendly and welcoming. The rooms were not extravagant but clean and comfortable. The food served in the restaurant was quite good when you could get it, this is an area where the management should really be concentrating their efforts to deliver a seamless service throughout the hotel. We went down for dinner hungry, tired and just wanting to have dinner and go to bed in readiness for an early start the following morning. The restaurant was in full swing when we sat waiting to order, we then realised why everyone seemed to be just sitting at tables with no food, just one waiter for the entire restaurant. The poor chap was almost running to try and keep up and when his note pad was full he was writing on the back of his hands. There was no way he was going to be able to deliver a first class service, or for that matter any service at all. I mentioned to a staff member my shock and concern at seeing the whole restaurant service tended by just one waiter, and they explained that new staff would come, stay a couple of days then simply leave because of the impossible work load imposed upon them by the management.

"If you want any heating or warm water do not stop here."

1
04/04/2016

Arrived at hotel late in the evening to find the room freezing cold, complained to reception they send a guy down 20 minutes later, he said heating would come on in 15 minutes, still no heating. As it was now nearly midnight and we had early flight decided to try to sleep in a freezing room. But after about a hour gave up and dressed and slept rest of night in my clothes. Went to have a shower in the morning and water stone cold, still no heating so had to travel all day with a cold wash only. Complained again in morning but just got fobbed of. When we returned to hotel to pick the car up was told that heating had not been working on that side of hotel for 3 months. On returning home we complained to travel company and best western but there again we were just fobbed of with excuses saying we did not complain enough if we had they would have fixed it. I should have read trip advisor before we booked it as it seems this as been going on for months and they know its a problem. I got a 50% refund so they know its a ongoing problem but just wont admit it.

"Basic but good"

3
01/04/2016

My young son and I stayed here for an early morning flight , apart from the numbers at the gatwick bus stops being absent to call them it was a good experience. Rooms are basic but there's a decent restaurant there with bar and much to my son's delight, free wi-fi. Not a luxury experience by any means but dies what it says on the tin...

"Good value stay"

4
29/03/2016

My husband & I would use this hotel again as it was good value for money & as we have family in the area, this is just what we need. I have stayed elsewhere in the past, but I would revisit this hotel on cleanliness & economic grounds.

"Over night stay and leave car while on hols"

1
26/03/2016

Never known such rude staff . They never picked us up from terminal 8 after flight was delayed and not our fault...had to get taxi ..they wouldn't refund the money and to top it off our car had been crashed by another car while in there care !!! Never again will we stay there .....STAY THE HELL AWAY FROM THIS PLACE !!!

"Park & Stay"

3
25/03/2016

This was booked for us by our travel agent so had not read reviews. On arrival we parked the car near the entrance so husband could unload. Whilst checking in the bus driver curtly told me to move it way over the back as it would get busy later. I said "can he unload first as I can't help" . Check in good but we kept car keys till morning as wanted to put our over night bag in the boot. Room functional although cold and heating had to be sorted by husband. Food good, 10% service charge is automatically added though. Our room was near cars so was woke up few times by chatter. As we had an early flight a cab was booked for us. It was prompt and cost £6. On our return we used the shuttle bus £6 for us both one way. I was told 20 mins, we waited 35. Not normally a big deal but when your tired it seems endless. I found it difficult to get in the van and even harder getting out due to joint issues and no step. Driver did however help me. Picked up keys and car with no problems.

"Stay Away, Book at your Peril !!!!!"

1
25/03/2016

Arrived on Wed 16th of March, after a brief check in at 22.30 we went to our room and discovered the room was unbearable cold with no heating switched on. After working out how to activate the heating system we discovered that it was non existence and rang reception to be told we have to wait 10 minutes for it to filter through. We waited 20 minutes with our coats on and had enough, we needed a warm room to get some sleep for an early flight. I confronted reception again but was told we can't move as the hotel is full, so I said I simply cannot stay in a freezing room and was going to leave - where I was then given an electric heater but told not to keep in on all night as it may be a fire hazard. We finally got the room warmed by midnight and tried to sleep but with the chill and outside noise, I would recommend earplugs as we didn't get much sleep. We attempted to get some breakfast just after 9am but was told breakfast was all finished and they wouldn't accommodate us, even though we were only a few mins late. Again not a major issue. On our return we followed the instructions for our return courtesy bus by ringing the hotel at the pick up point. We were told before we left that "Call us and we will be with you in 10 mins"...well we rang at 06.55 and waited in the rain / freezing cold, after 35mins of waiting we rang again and was informed by the Duty Manager that we in fact only called a "Few Minutes" ago and again told very rudley "He's on his way"... Eventually 1 hour from being stood in the cold and rain we got back to the hotel where I was CONFRONTED by a very angry manager saying "Don't call me a liar, you only waited a few minutes".... It was an hour. He also casually forgot that he told me he couldn't contact his driver and then proceeded to call him after our pick up. I call that lying to your customer. In all my years of travelling I have never complained about any hotel for service this bad, as we know issues do occur, but I've never had a duty manager argue with me in front of my wife and other staff claiming they're service was acceptable and they hadn't mislead us. The manager clearly could not articulate where his driver was and had no idea of time and almost refused to give me my car keys until I apologised, which I found flaberstating and thought it was acceptable to keep arguing with me until my wife stepped in.. A real shocking experience and one I will never want repeated, therefore I urge anyone looking for parking with overnight accommodation to look elsewhere, as there are plenty of better deals out there.

"OK for a overnight stop for an early flight"

3
23/03/2016

We booked the Skylane Hotel mainly on the basis is was a Best Western Hotel. From past experiences we always had good hotels. To be fair it was not that bad, but also, it was not that good. The rooms were basic, it looked like building work had been carried out and the decorating not finished. The window was screwed closed with gaps around the side letting in the cold and the noise from the nearby rail line. We were on the second floor back facing onto an area where they store the vehicles while you are away. I am a light sleeper so I was woken continuously by the train noises. We did eat in the restaurant, there was a choice of two menus, we chose the Indian menu, The food was nice and hot and freshly cooked, although a tad expensive. I suppose you have to pay this around Gatwick. Would I stay there again, if I had an early flight again yes, but I would take ear plugs.

"Good start to our holiday"

4
23/03/2016

After a long drive this was just what we needed, smooth and friendly check in and a large very clean room and bathroom. Handy restaurants serving decent food at reasonable prices. Close to the airport, we would use it again.

"Steer Clear"

1
21/03/2016

Recently booked two nights into this Hotel at either end of my holiday. The night before my trip was fine, room OK, restaurant fine, but did find the guy parking the cars a "Jobsworth" wanted to take my keys before I had finished using the car and got very upset when I wouldn't surrender them. On leaving the following morning I checked with Reception that the room for our return would be OK as we were not due to return to the Hotel until after midnight. Was assured all was well (this booking had been made and confirmed two months in advance). However, on our return we were calmly told that the Hotel was over-booked and they were transferring us to one of their sister Hotels, as I had a car there they expected me to drive approx. 20 mins in the pitch dark in an area I didn't know. I refused as we had be travelling for 12 hours. They reluctantly agreed to call a cab and we eventually arrived at 2.20 am. I would point out that my traveling companion and myself are 70+ ladies. We were subsequently advised by a member of staff that this is regular occurrence. After Best Western investigated (these Hotels are independently owned) Sklane Hotel had cheek to lie and say that they tried to inform us and it was due to internal changes within the Hotel that this problem arose. Not so, I would advise using one of the other more reliable hotels in the area. Don't touch this one.

"Awful stay, freezing cold poorly maintained room,unfriendly receptionists +nearly missed flight due to shuttle service!"

1
19/03/2016

We stayed here for 1 night before a flight at Gatwick Airport and would never return. There was one problem after another. We arrived to find a full car park with no spaces. The receptionists were highly unfriendly, essentially ignored us and seemed to find any queries an inconvenience. The room was freezing cold, and the heating didn't work. We went to reception three times to request someone look at it as it was too cold to sleep, and it took them over an hour to finally send someone, who pressed a couple of the buttons then told us it was fixed - it wasn't! On no sleep we went to catch the shuttle the next morning, only to wait for 15 minutes in reception before another guest told us that even though we were booked onto the shuttle by reception the shuttle had been full so had gone - the receptionist didn't bother to let us know this! They said they'd send a taxi but after a further 30 minutes we were seriously concerned we'd miss our flight and ended up having to demand one of the receptionists to get us to the airport himself! Definitely would not recommend!

"Woken during night"

2
16/03/2016

I had to stay there for four nights for a business trip. First night after travelling, woken by another guest letting themselves into my room. Reception has booked Someome else into my room and given them a key. Next morning house keeping waking me up as they thought I was checking out! Poor management.

"Perfect for a business trip of a stay over to carch a plane."

5
12/03/2016

Comfy, quiet and convenient. Needed to stay in the area on business and this fulfilled all my requirements. Close to the airport but no noise. Good insulation on the windows. Clean room with space to work in the evening.

"Great place for a stay over for Gatwick "

5
09/03/2016

Stopped overnight, clean, comfortable, with helpful staff. Bar good, and food excellent, lovely Indian food, as good as the best restaurants; they also provide a range of decent looking English dishes. Reasonable prices, all in all,a good choice .

"Very suitable hotel for Gatwick airport"

4
09/03/2016

Good overnight stop for early morning flight from Gatwick. 8 days free parking was a welcome bonus. Comfortable with a excellent transfer service to airport terminal. Perfectly suited for budget conscious travellers

"excellent distance from airport, excellent service"

4
06/03/2016

Had early flight from Gatwick so trawled through all the park and fly options on the internet. This lived up to/exceeded expectations. Directions good, room lovely clean bright modern. Reception staff helpful. Not there for any food times so no comment. Used taxi to go and shuttle to come back. Taxi only £6-7 one way so would recommend book return rather than shuttle as shuttle £3 per person one way so cost same (or cheaper if more than 2 passengers). But no real criticism of shuttle per se. Good value for money-park and hotel combined not much more than parking alone. Would definitely do it again.

"Good value with parking included"

3
04/03/2016

Park and fly represents good value. Do not be fooled by the Best Western brand. We have stayed in Best Westerns in various countries. This is NOT up to their usual standard, but it is clean and efficient. Room OK. Restaurant low end pub type but serves its purpose. Park and fly administered efficiently.

"Good service"

4
04/03/2016

I travelled to Gatwick by Rail. The bus for this hotel goes from Stop 9 on the ground floor. I 'phoned the hotel and the minibus arrived around 15 minutes later. Good, clean room and bathroom. The heat only works when you get into the room and takes time to heat up. The bus stop is very near to the disabled assistance office which is heated and from there one has excellent assistance right to the aircraft. They charge £5 for the return bus. I left my walking stick in my room and the driver went back and brought it to me in the airport. Good service! They have a restaurant which serves a good full English breakfast for £6.95 between 7.00 and 10.00 a.m.

"relax after a long flight"

5
02/03/2016

Godd rooms nice and clean quite location, best breakfast i have had in ages. Friendly staff would stay again. Safe and secure parking. Shuttle to airport only tooks 10 minutes cost £5 per person. Worth it

"Manager couldn't care less"

1
01/03/2016

Collected our car after our holiday ,it was scratched. Reported it to the manager who claimed that he couldn't see it. Took photo of scratch, which he couldn't see either, even though other guests I showed it to in the lobby could. He just couldn't care less and blatantly denied it was there. Wish I'd have checked trip advisor before booking. No coincidence so many poor reviews

"look out for the rip off service charge"

2
29/02/2016

booked here for one night with car parking for an early morning flight. The room was reasonable though could not get heating to work only to wake up at 3am with the heating on full blast and room like a sauna. Had dinner in the restaurant which can only be described as very cheap and not very cheerful. I had the 8 ounce gourmet burger which which was in fact two 4 ounce frozen burgers. Don't know what make they were except to say they were very cheap and not very nice and definitely not 100% beef. Whilst I was eating this a nearby table received their bill and commented on a 10% service charge, which they refused to pay. At the end I asked to see the menu again to check for this charge and there is no mention of a service charge. I also told the waiter I was not paying it and he said no problem as its at the discretion of the management. Must admit I've not heard of this rip off before so BEWARE. At the end of the day they lost out as I found the service to be very good and so would have left a tip anyway. In the morning they had pre booked a taxi for us which was there on time. On return had to wait 25 minutes for their bus to arrive which was not nice on a cold evening. Eventually collected car and tried to check its condition which was difficult in the dark however next morning I found the car was covered in mud indicating that it had been driven at speed through puddles and it certainly wasn't by me. Will not be stopping here again no matter how cheap it is.

"Perhaps better called Worst rather than Best Western."

2
29/02/2016

Not up to the standard of Best Western I am used to. Rooms ok decor tasteless and cheap. Food of poor quality and have cheek to charge service. Advertise top class Indian restaurant but chef not there and probably not been for the last few months. Staff park your car despite having acres of room park it so close to another you cannot open the door. Free phone at airport for collection by shuttle does not work or is not answered. Look elsewhere.

"two night fly and park"

4
27/02/2016

we arrived 18/02/2016 for overnight and weeks parking. person on front desk very helpful,check in was quick,room 32 ground floor,very clean tidy modern room,good shower,aircon i could not control.called into bar at about six pm,served by nice person behind bar,not more than four people in bar,background music a little loud.ordered baked potatoes,of which they had about six different fillings according to menu.no baked potatoes available.thursday evening at about six pm,NONE!!! not very good service.couple of beers were good.shuttle to airport next morning,no problem. returned 22/02/2016 at gatwick 23.15,rang hotel shuttle arrived to collect us ten minutes later.overnight stay night of 26/02.2016,room 49,nice clean tidy room on first floor,only noise from room doors shutting,good night sleep,good shower,car parked ready to drive out.overall quite happy with hotel and service.

"Garbage"

1
26/02/2016

Food crap, and they had the cheek to try and charge a 10% service charge at the point of ordering. Air conditioning didn't work, shower luke warm, room smelly. Best advice is to STAY AWAY. Will never stay again. It's cheap for a reason - pay peanuts, get monkeys

"A great disappointment "

1
26/02/2016

Very poor. Rooms are clean but freezing. Heating controls do not work properly and are inadequate. Reception less than helpful. The food is poor. Advertising a gourmet burger and ending up with cardboard. We checked in at 10pm. The bar closed at 10.15pm. We managed a drink and were told that they had cashed up so couldn't serve anymore and also we had had too many drinks already !! Attitude of staff was appalling. Customer Service was not one of their best skills. To quote "it was not their problem that we checked in so late". The shuttle bus is a bit of a nightmare too. We had to pay for a taxi to the airport and then on our return we waited ages and directions for pick up are not clear. Again, on calling the hotel, the staff were not a great help other than to tell us the shuttle was there ! It's a big airport so 'there' doesn't help much when you are cold. On returning from holiday we realised we had left an item in the room. When we asked the hotel they said nothing had been handed in ! Only hotel staff would have been in the room aside from ourselves ! On all occasions the staff are not very polite, helpful and really need a course on customer service. If I spoke to my clients like that we wouldn't have any clients. Wouldn't recommend this hotel at all. Would advise to pay a little more and enjoy your stay elsewhere. Such a shame when people don't realise that this is the start or the end of your holiday and try to make it special.

"Great stop-over before flight"

4
25/02/2016

This place suited our needs before our early morning flight. Shuttle bus to and from the airport was great. Rooms have WIFI, a bit slow but better than nothing. Food in the restaurant was ok, nothing special but it serves it's purpose. Would visit again.

"Hotel OK but car parking service let it down"

2
24/02/2016

Shuttle bus was prompt on way to airport. Arrived back after overnight transatlantic flight (10 am). Rang from hotel phone as directed and waited 45 minutes for shuttle bus, despite calling twice more during this time to remind. When arrived back at hotel, no apology, just given car key with no guide as to where they had parked the car. I wrote to advise the Manager of the incident but have received no response. No interest in offering any service to guests.

"DISGUSTED"

1
23/02/2016

Stayed here for night prior to an early morning flight to Barbados, our flight was at 9.30 am, so I booked an early morning call for 5.30 am and also booked the coach to the airport for 6.20 am. I saw staff write both entries into the relevant books. I awoke at 8.15 am, reception checked both books and the entries were there.no explanation was given by reception, as to why we did not get our early morning call or a call to say the coach was ready at 6.20 am. On my return I emailed the hotel but got no reply.

"excellent hotel"

5
22/02/2016

We have been to a number of asylum seeker hotels, but this is not one, a d is great. We have been 3 times and are booked in again. The staff are busy, the rooms clean, comfortable and all refurbished. Thd indian and english food available is great. I realise they deal with hundreds of overnight stays a week and the car parking is wet, muddy and tight. Both my car a large saloon and my wifes a 4x4 have bedn absolutely fins, yes thdy are moved as the collection nears, there is a brand new xhuttle bus and they are efficidnt, on time, put your overnight bag in the car for you, and work hard. I have witnessed rude guests and feel sympathy for the staff who are foing gheir utmost. In all i love it, i dont have any worries whilst away, and hzve had more damage zt morrisons car park than anywhere....thankyou for your efforts....

"Car damaged and soiled inside Disappointing overnight stay"

1
19/02/2016

Booked with car parking on the net had to pay extra on arrival shocking practice. On our return car near side mirror damaged and most dissapointing cigarette ash found on inside drivers door near off side mirror somebody obviously tried flicking ash out of corner of window. Always take a note of your vehicles mileage I didn't but my car used half a tank of fuel between Camberley and the hotel and during its stay ( 1.6 diesel approx 45-65 mpg doesn't use haLf a tank to cover less than 50 miles. Hotel insists car was only moved to rear of hotel and then back to front for our arrival. Must have the largest rear car park in the UK I did complain and was fobbed off

"Very Poor"

1
17/02/2016

Best Western Skylane on the 13.2.16. When arriving back at about 8.30pm after a long day travelling we were told that the restaurant and bar was closed as there was a wedding taking place and that room service would only be available until 9pm. We then asked to go to the indian restaurant to be told this will not be open until the following week !! We had decided to book an extra night at the hotel so that rather than face a 3 hour journey down the motorway after a tiring day we could relax with a nice meal and a drink before driving home next day. Instead, feeling very stressed and tired , we had to go out for something to eat. The hotel did give us complimentary transport to a restaurant but we had to get a taxi back at our own expense! We feel very strongly that we should have been told about this when we booked NOT when we arrived as we would have chosen another hotel. To make matters worse, when we returned to the hotel and tried to freshen up we found there was no heating in the bathroom of our room which was very cold and in our friends room no heating at all! On checking out next morning we complained to the manager who merely shrugged his shoulders and said we should have informed reception the night before as it is 24 hour. Besides the fact that we were very tired and wanted to go to bed I doubt very much whether anyone would have sorted it out at that time of night! He also said that the radiators in the bathrooms were not used anyway! We had used the same hotel prior to our holiday on the 6.2.16 and on that occasion, apart from the fact that they closed the bar at 10pm that night although it is advertised as being open until 11pm, thing were generally satisfactory. We were given rooms on the 2nd floor which were fine but this time we were given rooms 37 & 39 on the ground floor which, besides the heating problems, were very small and did not have full size double beds.

"It is what it is- could score 1 star higher depending....."

2
17/02/2016

I found the staff very accomodating- informative and friendly. Rooms are basic but it is fundamentally a place to stay before a holiday and a place to park your car. I have given this a 3 but would mark 1 higher or lower....... The morning after I picked the car up and drove home I noticed my rear break light had been smashed. When I picked the car up it had been moved. As I arrived back from my flight late, i picked up the key chucked luggage on back seat and drove home neglecting to check the car. I can't 100% prove it was the fault of the hotel (as I have street parking at home) hence my score but pretty sure they caused the damage. It looked like the light had been reversed into a pole as no other damage and hole very circular. When I noticed in the morning there was no damaged light on the ground around my car. I would just advise when picking up the car to check for damage- seems to be other reviews saying the car has been damaged. If the fault was with the hotel *2 if it wasn't then... I'm sorry Skylane and would give *3... but most likely the damage is the fault of the hotel.

"cheap but not so confotable"

3
17/02/2016

the hotel is not expensive. It is clean and the rooms seem recently refitted. All rooms have everything one would need for a short stop over and the parking can be included. The reception is OK all be it the front area would be better with more lighting to see the way at night. The book in is smooth and on first sight the rooms are great. Our issue was. Mattress was cheap one and frankly not the sort a hotel should buy. You bottom out very w quickly and although I like a hard mattress NOT WOOD BED BOARD. The walls are very thin. Very disjointing to hear even the loo being used by the next room. Not to mention some exited travelers some 5 rooms away. The cars are kept at the hotel but parked on gravel. Expect them to be very dusty on return! On the plus point the transfer at £10 return was repressive and the driver a dream operator. He was safe steady and helpful.

"Terrible place do not stay- shambles now"

1
11/02/2016

We had stayed here several times when it was days inn. Then the rooms were ok but the restaurant was good- a good choice with great Indian food. BUT NOW NUMEROUS PROBLEMS WHEN WE STAYED THIS WEEK- The tv didn't work well, the hot water was not hot at night, the sink did not drain away, the radiator was not working in the bathroom and it was freezing. Then the restaurant- no chef to cook the Indian food away for a month or so, but the normal menu food was very poor- the steak pretty unedible. We ordered starter and it never came and then were charged for it! Ok they did take it off the bill but not good enough. The breakfast was so so but the service terrible. It is now a BEST WESTERN but when we contacted them they dissolved all responsibility and said it is down to the owners. So Best Western you have gone down in our view of you, they are trading under your name so you should care. Will be cancelling our other reservations there and also those with Best Western.

"Great Value"

5
10/02/2016

Very pleased with this accommodation after reading some of the reviews. Checking in was painless with a lift to the top floor. Our room was well appointed , clean and practical. Comfortable bed, large tv, tea making facilities and a nice bathroom. Stayed one night and parked our car there for 15 nights. Excellent service and food at the hotels restaurant. Found getting a taxi to and from the hotel to the airport was best option. Only negative point was having arrived back at hotel to collect vehicle after a long haul flight could find no one at reception. After searching around for 5-10 minutes staff member with small child appeared behind reception desk as though nothing was wrong. Allow time to get to the airport or vice versa during rush our as it is very busy.

"Good for airport parking"

3
10/02/2016

Great for parking prior to a flight - rooms have been upgraded good nights sleep before flight, but we had poor service in restaurant so would not have a meal here for the cost not worth it, we would go elsewhere.

"Served a purpose well"

4
08/02/2016

As our flight was early morning we selected to stay here and take advantage of the opportunity to park the car there whilst away at a reasonable price. Our check in was prompt and our room to the back of the premises clean and the bed comfy. We dined at the restaurant attached to the hotel and although our food was fine the meal was not without problems. Some fifteen minutes after we had ordered my wife was advised her option was not available. She re-ordered and after ten minutes her meal (but not mine) appeared. Leaving it a further five minutes we enquired and the manager very apologetically offered us free drinks which we accepted. My food arrived after a further five minutes and we are guessing that when my wife re-ordered the whole of the original order was cancelled. In the morning the mini-bus taking us to the terminal was prompt and the procedure for picking us up on our return clearly explained with details on a sheet of paper given to us for reference. On our return ten days later we were collected from the pick up point at the terminal within twenty minutes and our car was waiting for us close by reception. We would not hesitate to use this facility again.

"Excellent"

5
06/02/2016

It was very clean. Had everything we needed. We were 3 friends and it said one double bed and one single and we were surprised to find 3 single beds and was very happy about it Staff very pleasant and friendly and helpful. Fetching from station to taking us to the airport was no problem, chatted to us. the bathroom very spacious. We had a good experience, will go there again and promote the hotel ,

"Clean and Comfortable"

4
04/02/2016

A clean and comfortable stay, free internet access, is just a short distant from Gatwick airport, ideal for a stay before a flight from Gatwick, staff are friendly with an onsite Restaurant if your hungry, a basic menu but nice food, There is an Indian menu on some nights, which is very nice too.

"Sleep and park"

4
03/02/2016

We booked this hotel as we were going away for a week and wanted to avoid driving down the same day as we flew. The price was very good £59 for one night and 8 days parking. We were offered a cooked breakfast for £5 each and the shuttle was another £5 each. It worked very well. The staff were nice and helpful, the rooms were good and we got a good nights sleep and breakfast. We had a meal in the restaurant the night before which was ok although cost more than the hotel. Overall would use again.

"Ideal"

4
02/02/2016

Once again we stayed here as its great for the night before a flight. Rooms are clean & comfy & serve the purpose. The hotel offers a bus (payable) to airport & its easy to get them to collect you on your return . There is a bar & restaurant adjacent which serve great food

"Worst hotel I have ever been"

1
01/02/2016

Booked this hotel to stay for one night and leave my car for a week while I'm away. Air con in the room doesn't work, bathroom is freezing cold. That's not the worst: when got my car back, went to use my sat nav and guess what - it is broken. The hotel take NO responsibility for it. As per review below - do yourself a favour - AVOID THIS PLACE AT ALL COST - Save yourself a few pennies and book elsewhere.

"Not one of my favourite airport hotels, but not bad"

3
01/02/2016

Quite difficult to find, we stayed overnight before our flight and left our car here for a week. Booking in was smooth although that irritating thing happened where one guy was serving everybody in the long queue while another is just milling about and not helping him. We had an attic room which was fine, little bit cramped due to the slanted ceiling but didn't really care - there was a working television set as well as TEA AND COFFEE MAKING FACILITIES! The bed was comfortable, the bathroom was particularly unglamorous and could have been cleaned a bit better but was alright, and we had a decent sleep overnight without being woken up or disturbed at all. Maybe it was a little stuffy, but nothing seriously problematic. The hotel transfer to Gatwick was efficient and hassle free, our car was ok when we returned and I don't really have any complaints. Probably wouldn't stay here again but that's not a knock against the hotel specifically, just that you can get better places for the same price.

"worse than the last time"

1
31/01/2016

I only booked again because the name changed to best western and did not realise it was the same place its awful !! the last time I was there they damaged my car big time !! our room over looked the long stay parking at the rear of the hotel we watched the staff parking the cars they were shunting them like trains banging them together then pulling forward you don't have a leg to stand on if your car is damaged as you sign some crappy disclaimer when you cheque in also there is no heating in the bathrooms all the hallways smell like fresh pee !! please do your self and your car a favour and spend a little bit more it will be worth every penny

"Perfect for a night before a flight"

3
24/01/2016

Basic Best Western but ideal for the night before or after a flight. Good restaurant on site with an Indian and British menu and a bar. Easy check in, very hot water, good hairdryer, cumfy bed. Transport for airport starts at 6am, which you book and pay for in advance (£3 single). Takes 10 to 15 mins at 6am to South terminal.

"Fantastic Service"

5
19/01/2016

Stayed at the hotel before our flight. Excellent service and very nice rooms. The driver that took us and brought us back was top bloke. We was a bit nervous because of bad reveiws but dont believe them. I will be booking again in May 16 before my next holiday.

"Overnighters"

5
17/01/2016

We journeyed to Fuerte Ventura however due to flight times we stayed at the Skylane before the outgoing flight and on our return. The staff are excellent and the accommodation is brilliant. We'd recommend it to anyone and will certainly go there again.

"Good Value"

4
15/01/2016

We stayed for one night and left the car there for a week while we went away. the Skylane Hotel was welcoming and very clean, our room had heating which was needed, and also comfy bed, tea and coffee and a T.V. all at a very good price Transfer to the airport was £5 per person return,

"Poor service and lack of care"

2
13/01/2016

I booked this hotel for the night before a flight with parking, I also booked a nights stay on my return due to the lateness of the flight. When checking in I was charged for the shuttle to the airport and back before being told the shuttle was not available on the way back due to the time. I was not refunded just told I would be given £3 off at the bar, I never visited the bar so lost that £3. After an hour in my room I visited reception to inform them the heating was not working at which time the clerk took me back to the room and changed some settings. He informed me I had set it wrong despite the fact I followed the instructions on the wall. He set it differently to the instructions. An hour later I went back and informed the elder clerk it was not working and was given a small heater, the younger clerk said nothing. I suspect they knew it didn't work. The TV also didn't work. On my return from holiday I rang a local taxi company and was taken to the hotel for £5, the pre-bookable hotel taxi service for late check ins is about £7 (back hander?). The clerk could not operate the access card machine so I went outside for a smoke whilst he sorted it and checked in another couple. I got my card and went to my room (different from before so happy the heating might work). The card didn't work at which time the clerk appeared and quickly without prompt opened the door with a key. He informed me the card was processing and would work in a few minutes. The heating and TV worked :-) . The access card never did and I had to leave my door ajar when I went for a smoke (secure?? not). When I went for a smoke I spoke to the other person who checked in, his card didn't work either but at least he was able to leave the wife in the room so the room was secure. It was confirmed in the morning the machine to program cards was still not working so anyone checking in would have the same problem. ''just get the maid to let you in'' was the answer I got. Also the advertised check out is 11am but I had the cleaner knock me awake at 9:11am??? He got both barrels believe me. All in all not a good service and an embarrassment to the Best Western name. They really should drop this hotel.

"Ideal"

4
10/01/2016

We booked this hotel as a place to spend the night before our flight. I had read mixed reviews but must say that in my opinion the hotel was ideal. The room was clean and comfortable and service in the restaurant by the lovely Delores was the perfect start to our Christmas holiday. Add too that the minibus that took us to the airport and picked us up on our return, this was an all round pleasant experience. Our car was parked for us for the two weeks we were away and was waiting ready on our return. I would certainly use this hotel again.

"hotel stay with parking"

4
10/01/2016

Value for money hotel with 15 days parking included. clean rooms and good Indian restaurant food.Mini bus driver very friendly and willing to help as were the rest of the staff. Will stay there again next time travelling from Gatwick

"Horrible Hotel"

1
06/01/2016

do not stay in this hotel, when we got into our room it was freezing cold all 3 windows were open, the heating didn't work, The bed had a massive hollow dip in it and squeeked at any movement so sleeping on the floor would have been a better option. the only good thing about this hotel is the shuttle service to the airport. A Premier Inn is better than this hotel.. Contacted the hotel and didnt hear back from them.. Rudeness..

"Perfect to use for parking and room before flight"

4
03/01/2016

We had used this hotel before when it was 'Days Inn'. It has been smartened up a bit by Best Western and for a 2star hotel is very good. The Indian meal we had there was delicious. The parking arrangements were also easy and the transfer to and from the airport was efficient.

"Ideal for early morning flight"

3
03/01/2016

Straightforward motel really. Nothing fancy as price donates. Efficient car parking and transfers to and from airport. Had a good night's sleep. Did not eat at hotel. Had a nightcap in unprepossessing basic bar area. No lounge area.

"Don't be fooled by the name!"

3
22/12/2015

Far from Gatwick terminal. I paid for their shuttle bus, but the public bus goes much more frequently from just outside for less. The rooms are tired,and beds uncomfortable. Certainly nothing special, and not even handy for flying.

"Mr & Mrs paster "

4
17/12/2015

No problems at all , looks like hotel has been totally refurbished since the takeover from the DAYS INN . New carpets, curtains, beds , bathroom total makeover new sanitary ware , including wall tiles. Good 3 star plus.

"Good for Gatwick parking"

3
16/12/2015

On site parking swung this for us. Reasonable nights sleep before early start. TIP - get the hotel reception number as the one provided on the bus stop is 300 yards from the terminal and delays the bus departing to pick you up as it does a South North terminal sweep

"Cheap Cheerful and Quick Transfers"

4
15/12/2015

You will struggle to find better value for money than this for a park and hotel stop over at Gatwick airport. Yes the hotel is basic and it's a basic minibus style transfer but here's the plus points> Hotel staff were friendly, particularly those in the bar. The room was a good size, clean and with a comfortable bed. Transfer was extra but again only £5pp return - quick and friendly driver. Return pick up means you might have to wait 10-15 mins but again it was quick to get from the airport and the driver was very helpful helping us retrieve our car. The restaurant/bar in the hotel serves great Indian food - I believe it does actually double up as an Indian Restaurant. A little pricey but some of the best Indian food I've had anywhere. The price - did I mention how much cheaper this is than most other options.

"Disappointed"

3
15/12/2015

we have stayed here before, but this time the hot water was not hot just above tepid and the en-suite was cold as the radiator was cold. When I complained at reception I was told the hot water in that part of the hotel was not working. There was also an extended delay picking up at north terminal on our return. Price attractive but not up to what we expect from Best Western

"Clean and convenient to the airport"

3
15/12/2015

Stayed one night at this hotel The room was clean and tidy and adequate for a pre-flight hotel. We ate in the restaurant were the staff were brilliant but did not have enough of them to adequately provide a drinks and food service to the number of people in the restaurant. The food was ok but nothing special and over priced for the potion size and quality.

"Easy for Gatwick airport"

3
14/12/2015

Stayed one night and used purple parking as we were flying from Gatwick early in the morning. Had to wait at reception to be seen to even though they were not busy. Room was adequate for one night bed not very comfortable so did not sleep very well. Eat in restaurant and the curry was very good and reasonably priced.Asked for early morning call which we had and needed! Parking was easy and got back easily too as buses run very regularly.Good value for the price.

"Pros and cons"

3
12/12/2015

Checked in had a great room. Good friendly service at front desk. After checking in we went to the restaurant and had a fantastic Indian meal, very authentic. Only downside was being told after 3/4 hour wait that the Chef had run out of Vegetables for the Vegetarian dish. Was very upset to find that a 5% service charge was added to the bill and does not go to the servers. No wonder they are not happy in their work! Shame on Best Western for this practice. When we returned the following week we insisted the service charge be removed so we could tip our waiter for his fantastic service to us. The second room we had had a couple of problems, the shower was poor and the water was only cool. All in all I would stay again purely based on price and the fantastic Indian food. DON'T PAY THE SERVICE CHARGE, TIP YOUR WAITER

"Comfortable"

3
10/12/2015

Room was clean and comfortable at the back of the hotel so quiet. The bathroom was small but adequate although hot water was in short supply. Our TV was not working properly but they said this was down to dodgy signal. Breakfast ok you got what you were given and not asked what you wanted. Would I stay again ? Yes it's a typical transit hotel.

"A nice budget hotel.."

4
05/12/2015

For the price this was a bargain £40 bed and breakfast... Its basic but clean.. parking included, a really nice breakfast in adjoining restaurant... I cant fault it. Ideal for an overnight before flying from Gatwick.

"Nice hotel"

4
04/12/2015

I stayed here for the evening before a morning flight. I found a parking space easily as I only needed it for the evening. Check in was quick and the guy was friendly enough. He even informed and apologised for the wifi not working due to a fault. The room was good and clean. I slept well and was rested for the next day. Didn't eat at hotel so can't comment. I found this hotel good value for money and I would stay again.

"Very good visit"

5
04/12/2015

We stopped here overnight when we had a next day flight. Check in was quick and easy. Room spotless clean and nice comfy beds.lots of hot water for shower. We had an evening meal in the restaurant, I had burghers my husband had steak and my son had Indian all were excellent. The price was really good for the quality of food and for this area. We had full English next day which was also of a great standered. Service was good staff friendly. Great value for money. Would definitely recommend and stay again.

"Excellent friendly service"

5
29/11/2015

We stayed for one night with our toddler son in a triple room, we asked for a quiet room and we got it at the end of the corridor so no passing residents which was great. Despite having 2 beds, the room was still spacious with chair and desk, soft lighting was a nice touch at turndown. The food was lovely; our son are from the English menu whilst we enjoyed an Indian, very friendly service, couldn't be faulted. Shuttle leaves every half hour and takes 10mins, £3 single trip/ £5 return. This is a no frills hotel but it is clean, everything you need is provided and the staff are extremely helpful - it was also extremely quiet from road/air noise and we all slept very well - we would stay again :)

"Jewel in gatwicks crown"

5
26/11/2015

We are here now waiting to go to airport,we have had a fantastic stay overnight,rooms are clean,tea and coffee making in room.On site restaurant serving Indian food and English ,I have stayed in many hotels at gatwick and gone hungry out of princible I will not pay a fortune to eat,here you can get a perfect meal for 8 quid and a drink for 2.50.The staff are very helpful and can't do enough for you well done to to this hotel loved it I will return should I fly from gatwick again Abby in the Resturant very good waiter can't do enough for you...

"Lovely and clean"

5
25/11/2015

Stayed here for one night before we travel from Gatwick airport to Cancun early hours the next morning. The room was absolutely spotless, really couldn't fault it, lovely big bedroom and large bath/shower room, the room included tea and coffee facilities which was a nice touch as we weren't expecting a lot for the price we paid (£44) for the room. When we checked in we booked and paid £3 each for the shuttle to the airport which runs every half an hour. The restaurant wasn't anything special, but it does the job! We just had a burger and a steak, you can't go very wrong with either! The Indian meals we saw being served did look very nice though. Service was ok, the staff were very quiet, almost too quiet, putting our meals down then quickly walking away without asking if we wanted anything else, so my husband went and searched for condiments himself. So all in all a good nights stay before travelling the next day, would highly recommend this clean and cheap hotel.

"Great value and location"

4
24/11/2015

Booked a night's stay with four nights parking and transfers for a recent trip abroad for just under seventy pounds. The hotel was clean, and the rooms perfectly acceptable. The staff very helpful and the transfers were very quick and easy, which took a lot of the stress out of catching an early morning flight. We arrived quite late so didn't get to visit the attached Indian restaurant, however it certainly smelt good. All in all this hotel offered a hassle free stay, at a very reasonable price. Would definitely stay here again the next time I fly from Gatwick.

"Very Basic"

2
24/11/2015

We used this hotel as we got a good deal through Late Rooms which included parking. First issue was that I realised prior to arrival that their timings for breakfast were cutting it too fine for our flight, but the hotel would not amend the booking themselves, this had to be done through Late Rooms to remove the breakfast element of the booking - fair enough and Late Rooms were great. On arrival the girl at reception was not particularly friendly but seemed professional enough. We advised that we wanted to book the shuttle bus to the airport and back and we paid for this. Our room, which was a triple was absolutely fine and I think recently refurbished and was clean. No complaints. The shuttle bus in the morning was good and the driver friendly. On the return journey my husband phoned from the airport for the shuttle bus and was told to go to different bus stop and ring from that phone instead - that bus stop was literally across the road, but my husband duly did as he was told. Some 45 minutes later the driver finally arrived. I did wonder if he was trying to be so late that the shuttle would no longer be operating. There was no greeting, conversation or manners from this man whatsoever - really rude. His choice of music in the vehicle laughably was 'A Whole New World'! When we got back to the hotel, the chap on reception then insisted we had not paid for the return shuttle and that we should have said when booking it that we would be returning to the hotel - seriously! We did pay for a return and why would we not when our car was in their car park - would've made our return home a bit tricky? He had no customer service whatsoever and wouldn't listen to anything we said. In the end I stumped up the money before my Hubby exploded. (I would point out that there was already some other altercation going on in reception at this time with other customers complaining loudly about the hotel service). When I checked on the Best Western Skylane website, I found a quote for two single journeys, had we chosen that, and the prices were lower than we had paid, so we were clearly ripped off. I complained direct to Best Western, copying in the hotel and was granted a refund and eventually an apology from the Manager of the hotel and offered a free shuttle return next time! This was clearly because they were forced to from above and I would not darken their door again.

"GREAT OVERNIGHT STOP"

5
22/11/2015

We stayed here on 09th November prior to an early morning flight . We had booked 8 days parking and two indian meal voucehers. The Indian was great and served with the utmost care and attention from the staff. We thoroughly enjoyed this as on previous hotel stops we had been hard pushed to find maels that suited us both and were of such quality. The attached bar is equally efficient despite the staff being rushed off their feet. The room was clean and confortable with plenty of tea/ coffee facilities. The reception staff were extremely helpful and booking in was stressfree . We arranged a cab as we had and early start and a wake up call also. We would recommmend this hotel to anyone wanting a relaxing start to their holiday.

"Perfect"

5
20/11/2015

What a great stay, easy to get to, reasonable parking rates for long stay. Very comfortable room with tea and coffee facilities. The staff are very friendly and helpful. Great little bar housing an Indian plus European food. Had a Indian dish, was superb. Good place to start your holiday.

"Rudeness spoils our stay"

1
13/11/2015

We had stayed here two weeks previously and had had no problems. In an effort to be fair I have to say our room was good, beds comfortable, plentiful hot water and lovely towels.The meal we had in the resturant was very enjoyable. However on our return we were greeted by the news that I had booked and paid for not one but three rooms ! Obviously this was some kind of administration error (later confirmed by best western) but the ' gentleman ' on reception was completely intractable he insisted it was my fault entirely and they would not be refunding our money under any circumstances. He was rude and extremly unpleasant and the whole episode was very upsetting.... Something you really don't need when you're tired after a long flight! Best Western gave us amazing support I really can't thank them enough . So after two days of stress this unessasarry situation was eventually resolved! Needless to say we won't be returning.

"Not a nice stay"

2
10/11/2015

Rooms ok , arrived 9.30 to be told restaurant is shut ,on website it states closes at 9.45 Aldo bar shuts earlier than it says too + most staff are ignorant & rude . We have often stayed in best western hotels but this one,s terrible

"Clean fresh room but staff dont try too hard"

2
10/11/2015

I don't generally look forward to staying in a hotel near an airport. Because of the steady stream of guests flying in and out and needing somewhere to stay its often the case that airport hotels don't try too hard. Let's start with the positives- rooms are clean fresh and new looking.But its much more than just a room for the night.I thought the atmosphere was strange. As has been remarked on many reviews staff were unfriendly and unhelpful.I didn't feel like a valued guest I felt I was interrupting Mr check in and Mr check out Man from something more important. It's disappointing that reviews on trip advisor don't get a Management response. If this hotel wasn't near an airport it would struggle, competition is strong these days. As it is the airport ensures this doesn't happen.

"Not a bad hotel all in all. Okay for a stop over for one night."

3
09/11/2015

Stayed here on arrival back from Venice before travelling onward into London. Shuttle was prompt from Gatwick and very comfortable. On arrival the person behind the desk seemed to be a little grumpy but apart from that all was ok. Room neat and clean. Bed comfortable and despite a few doors slamming overnight it was very quiet and we slept well. Shuttle bus took us back to gatwick to catch the Gatwick Express the following morning and the driver was accomodating and helpful. Breakfast (included) was a little unorganised with only one person helping in the dining room but cooked breakfast was nice and arrived on a lovely hot plate!

"Perfect for what we needed"

4
06/11/2015

Stayed and parked here the night before our flight. Very reasonably priced to stay and leave your car whilst on holiday. Rooms were very clean and the restaurant was nice, food was very tasty! The beer prices were a bit pricey though :-( the shuttle bus very punctual was not waiting long to be picked up. Breakfast is included in the price but due to early flight times we could not get it, so asked if we could have the breakfast on our return as we were landing back at 7am to which we was refused even though we had paid for it !

"terrible hotel"

1
31/10/2015

Stayed here for 1 night. Very reasonable price but absolutely terrible in all aspects. On checking in the man on reception had absolutely no customer service skills and hardly spoke to us. The room was ok i guess on first impression but the bed was not a full size double and i could feel the springs digging in my side during the night. Very uncomfortable. In fact my husband found it so uncomfortable he slept on the floor. Evening meal was a bit of a strange set up with very little staff who were trying to wait on the tables as well as take orders for takeaways. There were menus for both english and indian both located in the same cold restaurant with absolutely no atmosphere. On checking in we werent given any details of breakfast timings and went down at 09.10 to be told breakfast had finished. A very irritated looking lady told us we could have some toast but to make sure we left by 09.30 She continued to tidy up around us whilst we ate giving out negative irritated vibes throughout. As our room looked out over the carpark I was shocked to see how close the cars were parked. They were literally bumper to bumper. Luckily we did not have a car with us as I would not have left a car with them. Checkout was much the same as checking in except there was absolutely no conversation by the man behind the desk. He just took the room card and walked off. I would never stay at this hotel again or recommend to anyone

"Only for Lionel Richie fans."

3
31/10/2015

The hotel is clean and basic; there is evidence of refurbishment in the bedrooms but some public areas have a decidedly 1970s feel to them. If you want to use their airport transfer service, book it on arrival,else you may find yourself having to book a taxi instead, as the appear to have just one vehicle even at what might be deemed as prime transfer times. The restaurant serves both English and Indian cuisine. Everyone in our group who ate English was disappointed by their meal (e.g. Rubbery salmon, a medium rare steak that was well done), but those who had Indian enjoyed it. And Lionel Richie? The bar/restaurant appears to only own one CD which at the fourth time of listening to can be a bit draining, particularly if you're not a fan.

"Not good "

2
30/10/2015

Left car here as was flying from gatwick first of all it would have been nice for someone to tell me they had changed there name so we wasn't driving around looking for another hotel with a different name we had to be at the airport for 06.30 so we thought it would be good to order a taxi rather than try and get on the first shuttle bus was told the bus was cheaper by the hotel but still booked taxi and it was cheaper than shuttle (£6) We were then put in a room overlooking carpark so we heard every person who came across the carpark with there suitcase and all the people who had been out and the others who had a earlier flights no one had a good nights sleep On the bright side food was good apart from the sur charge on the food £3.50 not happy Will not be stopping here again

"Ideal for stopover and airport parking"

4
27/10/2015

We stayed here the night before our honeymoon we found this through our travel agent as a budget hotel with airport parking we checked in at about 7 30 pm the staff on reception were very friendly and helpful and asked us to hand our car keys in when we were all sorted we went up to our tripple room (we had our daughter with us) which was lovely and looking newly refurbished couldnt fault it! We thought we would pop to the bar for a quick drink to kick start our honeymoon the bar/restaurant was quite dull and boring and the barman wasnt to enthused to have us there just for a drink! (Hence the reason for only a 4 star rating) we had booked our airport transfer and everything was clearly explained to us! The shuttle transfer was very prompt and easy and collection on our return was the same and when we arrived back at the hotel we were expectef and our car was all ready for us to head off the receptionist invited us to use any facilities we needed before departing! All in all this hotel was very good and exactly as advertised

"Very disappointing"

2
22/10/2015

I stayed at this hotel on 01/10/15 after a 17 hour flight. You have to phone for a minibus to collect you from the airport and this is not a courtesy service, they charge you £5 but you don't learn that until you check in. The room was ok, clean and with a comfortable bed. The hotel proudly boasts two menus in the restaurant, one European and one Indian. Being fond of Indian food I chose the Indian option. The starter was delicious but the main was mediocre and a I suspected boil in the bag. The waitress told me that the bar closed at 10pm which I thought was a bit early for residents. Apparently you can get a drink after that time from the night porter if you require one. I went to the local pub for a couple of hours but that is a taxi ride away. It was the breakfast that really let the place down however. I was informed that it was a buffet and what a feast it turned out to be - NOT! There were no places laid up on any of the tables so the first job was to find your own cutlery etc. There was a very small selection of cereal and on another table a very tired looking buffet in inadequately heated bains -marie some awful looking scrambled egg, some very tired looking sausages and some equally tired looking bacon. There were also two pieces of old and cold cold toast. The waiter seemed to find the early morning customers a huge inconvenience. When I asked if it was possible to get a couple of poached eggs on toast he went to ask the chef and returned to say that I could have them but that it would take some time. I replied that around three minutes was the norm. The tea and coffee was on yet another table and it was then that I made the discovery that there was only one milk jug for the whole room and that this was for cereal as well. There was one elderly couple in for breakfast at the same time as me who got really angry. They complained that everything was cold and inedible and that basically been charged £11 for two bits of toast. They were also unhappy about the marathon to obtain a drop of milk for their tea. I had to agree with them. I pointed out the shortcomings to the desk staff at check out and they promised to look into the matter. They would be well advised to do so. I would be very reluctant to stay there again.

"Good rooms, expensive restaurant"

2
20/10/2015

Rooms clean and basic but for a one night airport stay, budget hotel at a budget price. Restaurant resembles a works canteen, dirty and untidy breakfast buffet, a member of staff came out of the kitchen with a dirty dark grey mop to clean up. Looked at that and left without eating. I wish I had seen that the previous evening and I would not have eaten there. Restaurant very expensive for quality and portions served. Wine very expensive £5.50 a glass. We have booked to stay here again, but will not eat here

"Good for parking and transfer"

4
19/10/2015

Stayed here one night and had 15 days parking found elderly gent at reception rather abrupt in his manner. Room comfy with every thing you could need .We found it noisy as other guests staying that night spent the night in and out of there rooms and knocking on there doors and chatting loudly .Food in the bar wasn't great. The transfer was great lovely driver was easy to arrange pick up other end.even gave us directions on how to get out of Reigate which was brill

"Good transfer and pick up from Gatwick"

4
17/10/2015

Our room was comfortable and quiet at night. We used the restaurant for the evening meal and thoroughly enjoyed the indian meal we chose. Breakfast was pleasant although as we arrived near the end there was little choice. In view of this they reduced the cost without us asking. The downside was that as we did not have a flight until the afternoon it was more comfortable to go and sit and wait to check in at the airport due to the fact this hotel does not have a lounge to sit in. We paid to be transferred and picked up ( very reasonable rate cheaper than the cab firm we usually use) which went well both ways. We waited 10 minutes to be picked up on arrival back at Gatwick which was good considering the amount of traffic. We would stay here again.

"Good cheap little stop over before a flight"

3
16/10/2015

Great little stop over for early flight , minutes away from airport, cheap as chips at only £55... Just make sure you turn the heating off in the room before going to sleep, as we woke up melting but this was our fault no fault of the hotel... Free parking for the one night stay

"Overnight stay and Parking"

4
16/10/2015

A different type of overnight stay, but saying that a good value for money stay and park option. Clean room and great transfers to airport, going to stand 8 means a long walk to the terminal. Restaurant ok for a bar snack before travel, breakfast does not start until 0700hrs. Would use the hotel again, staff may need to improve their customer relations techniques.

"Rooms average for overnight stay, food terrible"

3
14/10/2015

Stayed one night before flying out of Gatwick on a long haul holiday. Only one disabled parking bay, which did not cause too much problem as I was dropped off at the door but if I was driving on my own would have caused many difficulties. The room was average. Clean, tidy but on par with a travel lodge rather than a premier inn. The bar and restaurant was a huge disappointment. We were a party of 8 staying to travel together so wanted somewhere to meet up, chat, have a drink and then eat. The bar and restaurant area was in need of refurbishment. There was no soft seating area, only tables and chairs set out like a school canteen. The tables were not very clean and it was very cold,although after quite a few people from different tables mentioned it the heating was turned on. I ordered salmon that was inedible. It had obviously been frozen, defrosted in the microwave and then over cooked in the microwave. I brought this to the managers attention and he offered to replace it with another one but I chose not to take it. Two of my party had steak, which they felt had been frozen and defrosted. Those who ordered from the Indian menu were happy with their food so the tip is do not order from the English menu. The price we paid for the room and car parking was reasonable but if I had a choice I would stay else where.

"Disappointed"

2
13/10/2015

This hotel has is would seem changed hands and chains many times and is badly in need of some care and attention. It is very tired and in need of refurbishment. Rooms are reasonable in size and cleanliness but need updating and improved maintenance. Used it for parking while away and car was returned unharmed but the way they were parked on site did not inspire confidence. Bar and restaurant was also badly in need of improvement. We made the mistake of eating of the English menu in the bar/restaurant which was very poor quality but non the less expensive. (they do also offer an Indian restaurant)All in all I could not recommend staying here.

"Best Western, Gatwick"

3
12/10/2015

Stayed at the hotel en route to flying from Gatwick airport for a holiday. On checking in, reception staff tried to make me pay for the room instead of being covered by points from the Loyalty Programme. Had difficulty getting the staff to understand the email from the BW Loyalty program confirming that points would cover the stay. They were not very helpful or particularly friendly.

"Hotel OK, but bring a packed lunch"

3
12/10/2015

The "Restaurants and bar" were a miserable experience. Dirty glasses (the first had grapefruit or orange pulp clinging to the inside) The second had a lipstick rim which the barman wiped with a glasscloth. I declined and drank from the bottle. The restaurant menus are laminated and in dire need of renewal, being sticky and generally filthy. With the exception aof the barman the staff were doing their best but were obviously undertrained (if trained at all). They seem to take advantage of their captive audience (there are no alternative bars or restaurants nearby) and obviously feel that they have no beed to make any effort.

"Late Flight"

5
12/10/2015

Getting off a flight at 1am and 3 hours drive from home, this hotel is ideal as a stop-over. The room was extremely clean, well decorated (very recently I would guess), and comfortable. Breakfast was very good value (items could have been presented more aesthetically and some of the mugs were chipped), but overall very good.

"Clean hotel"

3
10/10/2015

Stayed one night prior to flying out from Gatwick . Very clean room but couldn't get heating in bathroom to work. Food in restaurant ok . Came as part of the package but we had to pay extra for dessert which was a bit disappointing

"Disappointed"

3
08/10/2015

Arrived at about 12.30am, round a car park space, parked but told to park elsewhere unless I turn the car round 90 degrees. Not a good start - no signs to indicate how/where to park. Went to reception to be met by same guy, not too friendly check-in, had to ask times for breakfast and where it was. Room was a twin - made up of 2 singles and a double. Not too much room after that but it was late, very poor condition, peephole in door was blocked with a tissue, safety lock held in by 2 loose screws, couldn't stop the a/c and there's more. Had to go to reception to ask about wifi password, receptionist pointed to a sign on the desk. Breakfast was really basic, no corn flakes, crap orange juice, no decaff coffee yet some in room, no fried eggs, really disappointed.

"Functional"

3
05/10/2015

No great thrills in any departments the room and hotel in general are clean and tidy ,the food was good and prices were okay .Transfers were straightforward and the two drivers were both very polite and courteous..

"Good location and rooms : versus poor service and breakfast"

3
05/10/2015

On the plus side, location very good for Gatwick, parking on site which saves time and effort and a minibus transfer (pay extra). The rooms and bathrooms looked newly refurbished, presumably when Best Western took over from the Days Inn, very comfortable and spotlessly clean. Ramp up to reception and rooms on the ground floor. On the minus side, it was extremely poor customer service, totally out of character for a Best Western hotel, the worst I have experienced anywhere, some training needs I would think. It didn't help that there was a mix up on the reservation booked by phone and followed up by email. The restaurant is dark, bar like although clean. Self service, (English breakfast cooked to order) sparse, poor selection, instant coffee granules from a plastic container, tea bags the same, really grim. But I guess you get what you pay for and at £74 a night, you take the choice. Room for much improvement.

"Bad customer service"

1
04/10/2015

where do I start 1.When checked in they would not accept a Best Western Travel card that was worth money. After a few calls to Best western they accepted it. 2. Young receptionist very NOT engaged and could not care less for service, was also very rude to Best Western lady on phone trying to sort me out. 3. First day breakfast went to restaurant am very allergic to mushrooms and they were next to the eggs in a shared pan. Asked waiter if could get different eggs he said NO. 4. Room never got serviced so slept in dirty room second night. 5. Maid on second day just opened our door without knocking, just walked in unreal and did not even say sorry- just told me I should have displayed Do Not Disturb sign up. and also said check out is 11am. well guess what ime it was 11am on the dot. Informed her she should still knock on any door as a common courtesy. NOT very pleasant. 6. Check out same young guy that was there when checked in, very disengaged with us and asked for a receipt was told I have not paid yet, explained to him I had paid night before and he said well the guy that done it should finish the paperwork and he could not do it. 7. A thank you for staying wih us might have been a good way to end our conversation but NOTHING was said. Just a look at why are you bothering me. .

"Practical and a good starting point"

4
04/10/2015

Eased our start into our holiday very well. Room was well appointed and all as you would expect. We had dinner in the hotel and the selection of curries was excellent. We booked it for its links with parking for 10 days and all went very smoothly. We used Purple parking and I have to say the service was excellent. At 6-50am I was not ready for the very friendly and helpful man on the desk it was a very pleasant start to our holiday, parking the car!! All was explained and on return was very simple and easy to retrieve our car. Will use both hotel and car service again.