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Best Western Hotel By Mammoth Hot Springs, Gardiner

4.0/5  - basé sur 969 notations.
905 Scott Street W, 59030-7778, Gardiner, United States - See map

Welcome to Best Western By Mammoth Hot Springs! Gardiner is located close to the Roosevelt Arch, which welcomes guest to the north entrance of the gorgeous Yellowstone National Park. If relaxation is on the vacation itinerary, a trip to the local Mammoth Hot Springs is a must. We understand that just because you're here to enjoy the great outdoors, that doesn't mean you don't deserve luxury bedding and spacious accommodations. Located at Yellowstone National Park, our Gardiner hotel features an indoor swimming pool and stunning river and mountain views. There's a microwave and fridge in every room of our Gardiner hotel, which makes extended stays simple. With a restaurant, lounge and casino just steps away, who says you can't be a little spoiled in between those hikes, birding trips and camping expeditions? We have a hot tub and two saunas on site as well as oversized family suites and kitchenettes for your comfort. Wildlife watching and photography are popular pastimes at our Gardiner hotel. Some guests are in the region for Blue Ribbon trout fishing or white water rafting. However, other guests are here for business. We're a favorite for employees of Xanterra and other local vendors. Government park service employees and bus tours also prefer to stay with us because of the friendly staff, well-appointed rooms and top notch amenities. Some rooms feature whirlpool tubs, which are perfect for relaxing after a day on the trails. Deluxe rooms with exceptional views are available and are ideal for a romantic getaway. Whether you're traveling here with a group or family, on a romantic escape or here for business, you deserve a Gardiner hotel that puts the comfort of guests first. We're your home away from home in this beautiful region and we're happy to ensure that you have the most enjoyable stay possible. Book your spacious room at Best Western By Mammoth Hot Springs for a memorable getaway!

Best Western

Hotel By Mammoth Hot Springs

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
based on 970 guest reviews
NOTE ISSUED
Excellent
252
Very Good
386
Average
217
Poor
73
Terrible
42
REFER TO NOTICE
Business Business
19
Couples Couples
381
Family Family
405
Friends getaway Friends getaway
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Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good place to stay"

4
10/07/2018

This is the second time I have stayed at this BW. The room was clean. The bed was comfortable The hotel staff was nice and the breakfast was excellent. The breakfast is buffet style served next door in the restaurant. The mountain side view is nice. WiFi was free and it has a nice TV. My room also had a small fridge that kept waters and my boxed lunch cold for the next days adventure. I will most likely stay here the next time I'm in town. If you are looking for a five star hotel then why would you be in Gardiner? Spend all the time you can in Yellowstone and pick a hotel you can get a good night rest so you can get up early and get back into the park. That is why I stay here.

Avery M, Manager at Best Western By Mammoth Hot Springs, responded to this review
Thank you for your kind review! Here at the Best Western in Gardiner we strive to make sure that our guests have a pleasant experience!

"Nice hotel"

3
09/07/2018

Stayed here to our the North loop of Yellowstone. Check-in was very smooth and staff helpful. Did not realise the hotel had doors to the outside although we also had a door from an internal corridor! Nice large room which was clean and light. Great view of the mountains. Breakfast was in restaurant next door which we were given vouchers for. We had 2 evening meals there too which were good. Was quite expensive but worth it for the view and closeness to Yellowstone.

Avery M, Manager at Best Western By Mammoth Hot Springs, responded to this review
Thank you for your review! I'm glad that you enjoyed our facilities!

"not rushing back "

1
02/07/2018

we had a stay of a total of 2 nights. i wouldn't recommend. 1) there was a constant issue with the door and our key card never worked. we couldn't open the door and to open it we had to put our body weight on the door. 2) our room was not cleaned properly. we went out on an early morning trip to see the animals in the national park we returned at 12:30 roughly and the room was not cleaned and when it was the used towels had been left on the floor. 3) the breakfast that was included was rubbish and not fresh and the coffee tasted like dishwater. they were not able to tell us what was gluten free. parking was free and so wifi and the only benefits of this hotel and had washing machines that you have to pay $1.50 per use. good stop for one night.

Avery M, Manager at Best Western By Mammoth Hot Springs, responded to this review
I am extremely sorry that you had a bad experience in our establishment. On behalf of our entire team, I would like to apologize.. If I can be of any further assistance, please don't hesitate to reach out.

"Don't stay here!"

1
30/06/2018

The pool and hot tub had a feces and clumps of hair in it. The a/c in our room did not work. Our room window faced a long stay motel cabin parking lot where people smoked so we couldn't open the window. Added a picture of our scenic room view.

Avery M, Manager at Best Western By Mammoth Hot Springs, responded to this review
We strive to keep a clean hotel for all of our guests. This is the first instance where we have had any complaints of the cleanliness of our spa facilities. As far as the room's view, we do have better views, at different rates. The room that you reserved was a standard no-view room.

"Great Location for trips along Lamar Valley Road"

4
25/06/2018

We stayed in a river view room in January for a week. Good sized room with plenty of space for all your winter gear. Easily accessible parking (Get a ground floor room to avoid having to go up the stairs with all the heavy gear. We used this as a basecamp for our photo tours along Lamar Valley road. Being gone before the sun was up and back long after it set, we wanted a hotel that had a restaurant on site. The place is good and they will prepare you a bag lunch (in the winter, might do it in summer too). We picked this over the mammoth springs NPS hotel. The NPS hotel is just too small and lacking in amenities.

Avery M, Manager at Best Western By Mammoth Hot Springs, responded to this review
I am so glad that you enjoyed your winter experience in Yellowstone by choosing to stay in our hotel!

"Not impressed"

3
24/06/2018

At check in I gave my last name which is not common and man at check in mentioned something about credit card because I booked it on Expedia. I told him I didnt think I booked it on Expedia and he said I did. He took my credit card and gave me papers to sign. I put all of my information on the form and signed and then noticed that the name on it wasnt anything near my name other than having the first letter of last name. He assured me my card wasnt linked with other person. I told him he stapled my credit receipt to the other persons form and filed in in the people to check in. Another young man came and seemed to straighten it out, I was still a bit uneasy about it. Location was good and overlooked river. The halls were dark and dingy looking, but once in the room it looked a bit nicer. Pool was nice and kids liked it. We did not get to use breakfast which was located separately from hotel. We travel with young kids, so usually will go get them breakfast and take it back to the room.

"Older Room and a bit over priced"

2
24/06/2018

So, this hotel is very close to the North entrance of Yellowstone National Park, our room overlooked the Yellowstone River. The room was clean, beds were comfortable, the staff seemed nice. The hotel is laid out like a motel, your front door opens to the parking lot. The pro is that if you are on the first floor it is super easy to load and unload your vehicle. The bad part is you get the parking lot noise, people loading and unload their cars, come back chatting to their rooms etc. Laundry is in a different build as is the pool. And if you aren't in one of those buildings you are in for a walk. Not a far walk, but carrying a load of clothes or walking over in your swimsuit might not be the most pleasant experience depending on the weather. I would probably try one of the other hotels in town before coming back to this one.

BestWesternHotels, Corporate at Best Western By Mammoth Hot Springs, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice Hotel"

5
17/06/2018

Stayed here in June 2018, while traveling with the family in Yellowstone. Clean, modern rooms, helpful employees, buffet breakfast included at restaurant next door. The pool and hot tub area were exceptionally nice and clean. The pool could have been a bit warmer, but it was tolerable Convenient location to Yellowstone north entrance. Prices were a little more than I like to spend on a room, but they were in line with what everyone else in the area were charging for a room next to Yellowstone in summer.

"Pricey, clean, nice view! "

4
16/06/2018

We came out the North entrance of Yellowstone on our last day to the park. My family and I was tired and needed a place to stay. They had one room left. Beautiful river view. Nice swings to enjoy out by the river. It was a bit pricey, but I expected that because of the close proximity to the park. Breakfast is served in the restaurant located in the front. I think they should explain when you walk in that it's a help yourself buffet. Kinda of misleading when we went to sit, and no one came to the table. Rooms are clean, I would stay here again.

"Overprice and no follow up"

1
10/06/2018

I stayed here for two nights with $300+ a night just to be closer to Yellowstone National park. We checked in on Saturday late night and got a riverview room. The room view is awesome and the bed size is fair. The problem is the bed spring box was setup up side down so the bed collapsed at night and I was not able to get any sleep at all. In the morning I complained and they were able to fix it right away and they have mentioned to me that I should be the person who let them know as early as possible. I thought the bed was as is and have never thought of the spring box was setup up side down. They understand my situation in the morning and I have asked respond from General manager or front office in charge but then out the night staff have no idea what I am talking about even though it involved more than 5 people came into my room in the morning to find out what was the problem with the bed. I guess I will rather stay in the camp ground than having a collapsed bed which hurt my back, neck as well not able to get any sleep last night. I'm one of the unlucky one and I hope you don't experience the same as I do.

BestWesternHotels, Corporate at Best Western By Mammoth Hot Springs, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Good stay"

4
06/06/2018

Front desk was efficient and helpful. Room was average in size. No elevator. Outside Doors indicated you had to use room key to access for safety reasons but that was not the case, doors always opened without key card. Elk and black tail deer in the parking lot. Close to town. Breakfast was not very appetizing. Room was just ok. Not very new but sufficient for us and clean. All we did was sleep here.

"Older property but clean "

3
03/06/2018

We stayed one night here during our 3 day visit to Yellowstone. The hotel is older but the room was clean and comfortable. They offer free breakfast at a local restaurant that was okay. We liked the hotel in West Yellowstone better. Gardiner does have a small town area with a number of restaurants. We ate at the Iron Horse Bar and I recommend the ribeye.

"Ignored at restaurant"

3
23/05/2018

We booked our 1 night stay at this hotel for our last day in Yellowstone. The hotel has no elevator and outside steps uncovered allowing for wet luggage and person. We had a river view which was lovely. The room was comfortable & clean. This hotel does have an on-site restaurant which we went to for dinner. We were left at our table with not one waitress acknowledging us nor our initial hostess seeing we were left quite unattended. After 15 minutes of waiting for even a menu or water, we walked out.

"Good hotel, but a little pricey"

3
17/05/2018

We've stayed at this hotel at least 8 times on our annual Yellowstone visit. For the area it's a good hotel with good amenities. Breakfast is good, pool is basic, and the rooms are okay. For the price you pay it leaves a little to be expected, but the hotel prices in the area have all increased significantly over the years so you'd be hard pressed to find anything better in the price range for the area now-adays.

"Going Down Hill Every Year"

2
15/05/2018

We have stayed at this hotel for 2 nights at least 3 times per year. For the past 2 Mother's Day trips, we have requested a mountain view room, in the main hotel, close to the pool. I made the reservations more than one month previous to our stays. Both times, we were given rooms on the 2nd floor, once in a completely different building. This is unacceptable as my elderly mother cannot use steps, and there is no elevator in this facility. This time, the desk attendant offered to give us a free night, but when we checked out, it wasn't noted. The morning desk attendant had to call the man who promised a free night and he acted very put out about it. We will probably try to stay somewhere different on our multiple, future trips to Yellowstone.

"BW Yellowstone"

4
30/04/2018

The rooms a re very nice and location is excellent., Staff were very helpful on solving a room plumbing problem. Can't go wrong staying here.Was quiet and comfortable in the riverside rooms. Food at nearby restaurant was fine.

"was a pleasant place"

5
20/04/2018

the view is awesome and animals were everywhere. and the rooms were clean and staff very helpful. If you like to start our day with a good breakfast then stay here they provide a GREAT BREAKFAST!!!!!!!!!!!!!!!!

"Best mini vacay!"

1
19/04/2018

Our room overlooked the rushing/roaring Yellowstone River. Incredible views of elk, antelope and deer. Our room was perfect, the bed so comfortable and staff very professional and caring. The hotel had a very nice lobby, coffee room with the restaurant available up the driveway with breakfast tickets ($7.95) provided for each morning we were there. The food was excellent and since this was off session no crowds, no waiting and the best service!! Delish dinner menu, too with a very fun bar, small casino and pool room. There was a

"Celebrating our 45th Anniversary"

5
16/04/2018

We chose the BW which is associated with one of the best restaurants in Gardiner, Yellowstone Grill, on the north end of town - where deer, elk n Buffalo wander around. We stayed in the main building and were very pleased with our room. The bonus IS a free breakfast at the Yellowstone Grill and since it was our anniversary, they gave each of us a complimentary drink at their bar. We will most likely stay here again. Being able to look across the river at the elk and having deer come up to the parking lot is a bonus.

"Wolf pelts"

1
28/03/2018

Went to the gift shop which was part of the complex and found that they were selling a wolf pelt. Left without buying anything as a direct result. They have a right to sell it and I and others have a right to spend our money elsewhere.

"Great place to stay for North gate Yellowstone."

5
16/03/2018

We opted for a room with a view and were not disappointed. Overlooking the Yellowstone River. Staff was very friendly. Room was clean and beds were comfortable. We also got breakfast with our room. It was next to the hotel and very good. Hot meal to start the day. It was buffet and fast so we could get to the park.

"Great Location in an Amazing City"

5
16/03/2018

We did not spend too much time at the hotel since our priority was the Yellowstone National Park but the hotel location is great, the room was pretty cozy, hot water, hot pool and tub, and they say the breakfast is really good but that will have to be on the next time!

"Old motel, dark, dismiss and not accommodate ADA"

2
03/03/2018

Traveling to Yellowstone early we needed a one night motel. WE stayed in Whitefish, MT and that Best western was excellent. Guess we expected the same in Gardiner too. Arrived early and even though some rooms were ready ours wasn't. My husband has COPD and we asked for a first floor room. Everyone had not checked in yet and the parking lot was almost empty. They said no first room available. They would help carry the luggage to the second floor because there is no elevator. Well, it was also my husband walking the stairs. To me this was in violation to ADA. Room was at least clean. Our view was to an old run down building with a tarp on the roof. Dark hallways like in the 50's and depressing. The restaurant for breakfast was no adjacent to the motel. You have to walk or drive a short distance. The restaurant was not the best variety or tasting food and already cold. So no, I would not recommend this out dated hotel. They were sprucing the check in area so maybe it looks modern now. The service was not great either.

"Decent Rooms, Marginal Front Desk Service"

3
09/02/2018

The hotel is located about 5 miles north of the Yellowstone entrance and so is very convenient for those entering from the North Entrance of Yellowstone National Park. The hotel is comfortable and clean. We stay there twice over a 10 day period and twice our entire party was relegated to the second floor with no elevator access. Everyone in our party was over the age of 60 and had extensive, heavy luggage which we were required to carry up and down the stairs without assistance from Hotel staff. Ironically, on both occasions there were college students staying at the hotel and they all stayed on the first floor. Very poor customer service as we had requested in advance first floor rooms for our party. The college students only had backpacks to carry to their rooms. Was very disappointed in the Front Desk Staff for making no attempt to assist us in this matter. If you have heavy luggage, stay at other hotels in the town.

"Stayed here three times now. It is right outside Yellowstone. I always have an awesom view of the river, mountains and t"

4
07/02/2018

Yellowstone. Awesome views of park, river the park. Great view from room of the park, river and mountains. Greeted in the morning by mule deer and out of my room window elk. Who could ask for more and so close to the park

"Spent the night"

5
06/02/2018

We stayed here after we went snowmobiling in Yellowstone national park. When we first got to the hotel we were given a chocolate chip cookie. We had a room on the second floor overlooking the river. There was a faint sulfur smell but the views of the mountain and stream made us forget about it. Our room was clean and we had a great night sleep. The hotel is right outside the Arch to the park.

"Comfortable place in Gardiner"

4
06/02/2018

We have stayed here several times and love the access to Lamar Valley in Yellowstone Park. Our room was quiet and clean, and we had access from the parking lot. This means a lot since we were carrying many bags of photographic gear. The room was spacious with a refrigerator and microwave. Staff were very helpful and friendly. There was no breakfast but vouchers for the Yellowstone Mine Restaurant were provided. Recommended.

"Felt right at home - and the pool was a bonus"

4
01/02/2018

This isn't a swanky place, but then Gardiner isn't exactly New York. But if you want to feel at home, this is for you. Friendly staff, willing to help, good-sized rooms with fridge and microwave, heater that works quickly (essential in the winter) and, as a bonus a lovely indoor swimming pool with loads of towels. We were too tired to eat out, so the supermarket up the road supplied dinner, but breakfast the next day was in the adjoining restaurant and was just fine. Lovely lady opened up the gift shop for me to buy some good-priced souvenirs. Apparently Gardiner is crazy in the summer, but in the winter it was just friendly and cosy, just sorry not to stay longer.

"Winter access to Yellowstone"

4
31/01/2018

Looks like everyone is saying the same thing. Great place to stay, good people working here and doing all they can to make your Yellowstone experience great. Accomodated changes without any issues. Would gladly stay here again.

"Warm and clean in Winter"

4
06/01/2018

We stayed here for 3 nights between Christmas/New Years 2017. Rooms are clean, warm, with plenty of towels and hot water. Hotel staff was very nice and accommodating. We arranged a snowmobile trip to Yellowstone with them when making hotel reservations. Mattresses were great. We would stay here again.

"Perfect location"

4
27/12/2017

So probably wouldn't stay here if in another town - but it isnt! And not many choices (if any) for a night in early December (when Yellowstone north entry only one open pre snow season). But everybody friendly, had choice of room, and easy to walk to town from.

"Great Hotel, but Contracted Restaurant Breakfast Poor"

4
03/12/2017

We had a wonderful stay at this hotel when we visited Yellowstone National Park in Summer 2017. The room was great, the staff was professional and courteous, and I would recommend for travelers to stay there. But, the hotel contracted with a restaurant next door to provide the continental breakfast, and it was extremely poor quality, dirty, and with poor service. The breakfast needs much improvement because the food was cold, serving utensils in the area had dried food caked on them, and it was just generally a dirty area. So, we had a great hotel stay, but the breakfast experience was poor.

"Winter Yellowstone photo-safari."

5
17/11/2017

Great location to explore Yellowstone with your family during the winter. Gardiner is . located 5 miles from Mammoth Hot Springs and its the only access to the Lamar Valley. A great place to observe wildlife.

"Affordable and relaxing place to rest after Yellowstone"

4
10/11/2017

My family had told me to stay in Gardiner since it was right outside the North Entrance and cheaper than staying in the park, and this was a really good choice. The hotel itself had gorgeous views of the mountains - we got there right as the moon was rising. Deer were nibbling the grass outside. Our room was comfortable, and our kids enjoyed the pool/hot tub. There is a restaurant next door (Rusty Rail Lounge/Yellowstone Mine) that had tasty burgers and beer, and we also had complimentary hot breakfast there (we found that to be a little bland, but nothing to complain about).

"Comfortable rest in a wild environment"

4
21/10/2017

Two separate facilities in a very rural setting along the Yellowstone River just outside the north entrance to Yellowstone NP. Elk and Deer surround the buildings providing additional interest to the Sleeping and dinning arrangements. The hot and cold Breakfast is provided along with the room and served at the restaurant. It was above average.

"Great location great hotel"

5
20/10/2017

This hotel is in a great location North of Yellowstone. The pool was awesome and the room was perfect for the price. Breakfast was a short walk from the hotel and it was good but not great. Great view

"Yellowstone exploration point of origin"

4
19/10/2017

This hotel was very convenient as a spring board to our late fall Yellowstone exploration. The river view room led to in room views of Elk crossing the river, Antelope and a Bald Eagle soaring past our room. The breakfast was below average with watery coffee and cold oatmeal with little variety. The service was quite good including the house keeping staff who recommended a local place for Grizzly Bear watching. The room was comfortable and the bed comfort was quite good.

"Average"

3
18/10/2017

Would not stay here again, as there are no accessible rooms. If you are in a wheelchair bathing or shower would be difficult. Otherwise the hotel was okay. The complimentary breakfast at the adjoining restaurant was better than average.

"Best sleep on a long vacation"

5
14/10/2017

Country type hotel where everyone went out of their way to please. Rooms were not over done but very comfortable great night sleep. Breakfast was next door in the resturant and wss better than most with a good wait staff . Offer rsft & horseback rides in summer coming back in june

"Great Stay!"

5
10/10/2017

Awesome location just outside entrance to Yellowstone. Great helpful staff. Clean and great restaurant and gift shop in riverfront property. Stayed at end of season but still plenty to do and we were able to see wildlife in town.

"Yellowstone & back"

5
09/10/2017

Great view! Friendly employees, and close to Yellowstone! My wife loved the bed; wants to buy one just like it for our home. I have no complaints about this location & loved having a washer & dryer close buy to wash clothes before we headed home.

"Wonderful Place to Stay in Gardiner!"

5
08/10/2017

Our Yellowstone vacation would not be complete without our stay here. The views of the mountains and river are amazing, the room is comfortable, staff are great, and the breakfast hit the spot before going into Yellowstone hiking every day. We'll be back!

"Great Breakfast"

4
06/10/2017

The town of Gardiner greeted us with elks, cows (female elks), and pronghorn antelopes. I was so excited, I was fit to be tied. The receptionist at Best Western in Gardiner was charming and helpful. He enrolled me in a Best Western promotion without my prompting. He gave us a room even though we did not have reservations. The room was large with two queen-size beds, a fridge, and microwave. It was essentially very nice but more vacuuming and dusting were required. Breakfast was great at the restaurant next door. China plates and coffee mugs were used instead of styrofoam plates. What a lovely morning treat. The complimentary buffet of potatoes, eggs, sausages, pancakes, biscuits, and gravy was delicious and ample. The hot oatmeal was particularly good. Steel-cut oats? It was a very nice Best Western. I shall return if I am in the vicinity.

"Repeated stays"

5
02/10/2017

For the last 15 years my sister and I have been going to Yellowstone. Our stays at the Best Western Hotel in Gardiner Montana have been wonderful...clean rooms, accommodating staff, excellent continental breakfast, great view. We have had nothing but positive visits at BW. We will continue to stay at the Gardiner Best Western as long as we continue to make the trip. Thank you Debbie and staff for our wonderful stays!

"Overpriced for quality of room"

2
01/10/2017

We booked a river view room for $269.00 plus tax. There is a river, but it is located across the parking lot and to see it, you have to look down from the edge of the lot and across a trail. So no way this was a river view room. The room itself was nowhere near Best Western quality. Old furniture, saggy mattress and a bathroom very much in need of upgrading. The breakfast restaurant was soggy smelling and the selection was poor at best with powdered eggs, undercooked bacon and a potato dish so salty it was inedible. I was so disappointed in this location. We usually love Best Western properties when on road trips but this one was just an overpriced lemon. The only plus is the close proximity to the park entrance.

"Hotel ok but overpriced."

3
29/09/2017

When I entered my room, the carpet was soggy wet from having just been shampooed. I left the window open and turned on the room fan. The carpet was fairly dry by the next morning. I didn't request another room because the view was so spectacular!

"Hotel Horrible"

1
29/09/2017

This place is a dump! No customer service. The front desk made me feel like it was my fault that the heating/AC unit did not work and when I complained about housekeeping not cleaning our room. We will never stay at this dump again!

"Perfect Stay"

5
29/09/2017

This hotel is inviting from the time you enter the driveway. The scenery is beautiful, the hotel is clean and well maintained. The staff are kind and professional and willing to go out of their way to help in any way. Having the ability to have a great meal and cocktails onsite was also very convenient. We loved staying here and will do so again in the future.

"Older hotel with nice rooms"

4
28/09/2017

This is a great little hotel that says location, location, location. I would recommend a second floor room with an inside corridor in the main building. The beautiful pool and hot tub is at the end of the hallway inside. The rooms were large, clean and comfortable. There is a great bar and restaurant right next to the property that you will like, so no driving once you get settled in your room.

"Amazing experience"

5
27/09/2017

WOW!! Thank you for an amazing hotel experience. We were able to watch Elk and Antelope from our room's window! We experienced snow in September from the comfort of our cozy, warm, and well decorated room. The hotel staff was excellent. We enjoyed a wonderful breakfast and dinner in the restaurant! Thank you for everything!! These are memories that we will always cherish!

"Good accomadations"

4
24/09/2017

We stayed here and had a river view room which I highly recommend. Our room overlooked the Yellowstone River and we were fortunate to have a deer walk by our room. The rooms are large and clean. The staff friendly. Breakfast is included in a spot next door to the hotel. Recommend staying here when in Gardiner. Price was a bit steep for a Best Western, but worth it...lodging was difficult to get in Mammoth Hot Springs!

"Good Accomodations For Yellowstone North Entrance"

4
22/09/2017

Stayed at this hotel during recent visit to Yellowstone. Very close to the north entrance and right above the Yellowstone River. Saw pronghorn antelope from my hotel window. Room was clean and comfortable, as I have come to expect from Best Western. Recommend this as a place to stay, in Gardiner.

"Convenient!"

4
19/09/2017

Nice hotel. Most in the area are pricey, but the rooms are large and clean and the breakfast was very good. Very convenient to town center and Roosevelt Arch. Close to Mammoth Hot Springs and Lamarr Valley. Very quaint town center. Best homemade ice cream at the Gift store in town!

"Best Western by Mammoth Hot Springs, Montana"

2
18/09/2017

The price for this hotel was extremely high I paid with my Best Western Points and it was 36,000 points per night. I have stayed at a luxurious Best Western for 20,000. I found the accommodations to be lacking and I was expecting so much more due to the price. The rooms were sub-standard, the sink was clogged, the counters were low, housekeeping had to be requested. I have stayed at many Best Western Hotels as I am a diamond member I was really disappointed in my overall experience at this hotel. Just because this Best Western was located by Yellowstone Park it should have to be up to Best Western's standards and be represented by the either quality or the value of Best Western points you pay. When paying 36,000 reward points you should be staying in a remarkable hotel!! There was one hotel representative that was extremely helpful but unfortunately I did not get her name. The rest of the hotel representatives were average. Unfortunately I will not be staying at this location again unless the reward points were lowered and the service level increased.

"Yellowstone trip"

3
16/09/2017

Room was clean. Free internet Wi-Fi. Adequate breakfast. Nice seating area outside hotel overlooking river. Good location and within walking distance to some restaurants and close to Yellowstone north entrance.

"Good place for touring Mammoth Springs in Yellowstone "

4
15/09/2017

Having seen both the Mammoth Springs Hotel inside the park and this Best Western, our preference is this Best Western on the banks of the Yellowstone river. Most rooms abut the Yellowstone river and have magnificent views of the river and mountains including Electric Peak. Additionally, one gets to experience a true Western town; we had lunch at a restaurant with the Yellowstone river in its backyard (we could hear the sounds of the running water). The Roosevelt Arch entrance to Yellowstone Park is only a 2 minute drive from the Best Western; depending on traffic inside the park the Mammoth Springs area can be as close as a half-hour drive from the Best Western.

"unique"

5
11/09/2017

We were a group of 7 staying in this best western. When we stepped in the room, we were amazed by the size. One king bed in the bedroom, the other king bed is in the living room with a sofa bed. With three beds, it was still spacious, more than enough room to walk around, having a party. The suite came with a kitchen, a full kitchen except a can opener which was missed for my night. kings bed were made of wood logs. wood picture frames, wood dining table, wood chairs, size tables, everything looked so nature. Stepping out of the bedroom, there was a big balcony. Chairs and tables were provided for relaxation. The room was nice and clean. Full hot breakfast was complimentary but you had to go to the restaurant which is by the road side. Outside of the hotel, it was western cowboy feel setting, good for photos. Sitting on the swing, looking down to the yellowstone river and listening to the running water, you can enjoy a day easily. The hotel is located at the north entrance of yellowstone. It's about maximum 5 minute to the yellowstone gate. Supermarket is about two minutes away. The only problem was that there is not elevator. If coming with large suitcases or disable, not recommend 2nd floor. We really enjoyed the room and we will definitely stay again.

"convenient"

3
11/09/2017

This hotel is convenient to Yellowstone Park. It is an older hotel but the room was nice. No coffee throughout the day as promised. The food in the restaurant was very good but our server was very rude - even insinuating that my food allergy wasn't real.

"Convenient to Yellowstone"

4
08/09/2017

We stayed here on a trip to see the north part of Yellowstone National Park. The check in was fast and the desk clerk was helpful. The rooms were clean and updated, although as with most older hotels, not exactly quiet. But overall a decent place to stay close to the park.

"Unclean and overpriced!"

2
06/09/2017

We were told this room had a river view which was the same price $269 as the king quite with a Jacuzzi. (It had 2 queens) You had to go to the window to look out from the second story. The curtains were fly stained and dirty. There was no balcony or anything to sit and look out. The floors looked like they hadn't been vacuumed in weeks. It smelled. It was a pet friendly room, but in our experiences with Best Westerns, this has never been an issue. The lounge cocktail waitress would not wait on you, and the overall appearance of the place was that it has been neglected. VERY DISSATISFIED!

"Great views and wonderful restaurant!"

5
05/09/2017

We were overlooking a river and mountains and saw wildlife right outside our window! Wonderful location, within a couple miles of the north entrance to Yellowstone. The restaurant served a nice breakfast, including real eggs and waffles. And, important to me, they had plain old black tea!

"Better Hotels in the Area"

2
05/09/2017

The hotel had boxes in the drive where you pull up. Our room and a dirty microwave and also bugs. We made our reservation on Best Western site, it shows as a frequent member we were giving the best available price, and we had AAA. Some one walked up to the desk without reservation and go the same exact room for $70.00 cheaper.

"Lovely hotel with gorgeous views"

5
04/09/2017

We just came back from a wonderful stay at the Best Western in Gardiner, Montana. We always stay at this hotel which they are almost done updating and renovating. Our room was beautiful! Hopefully, all of the future guests will maintain the quality of the rooms and not disrespect and destroy things. Unfortunately, our very first night it sounded like the kids upstairs were being allowed to jump off the bed but, a call to the front desk resolved that issue right away.

"Better than expected"

4
04/09/2017

Not a 5 star hotel, but the room was better than we expected. Great view along the Yellowstone river, free wifi and breakfast. Only a mile from the northern entrance of yellowstone which is really convenient. Stayed for two nights

"Location"

3
30/08/2017

Great A/C, great shower, and quiet. However, it is a little shabby and dated for the prices they are charging - even to be right outside the park boundary. it seems Best Western has learned the EXACT line to avoid complaints and get an ok rating.

"Yellowstone"

3
30/08/2017

The hotel location was fantastic. Just 5 miles from North Gate/Mammoth Hot Springs in Yellowstone. I think the prices were outrageous but then it was in a tourist location. The hotel was clean, beds great, internet and cell phone service were great. Breakfast served in an adjacent restaurant. Food was cold and not that great. The restaurant was ok for meals but expensive. Restaurant staff was great. The town was small and had some good food.

"Try the swings by the river!"

4
26/08/2017

Pros: telephone showers. River swings. Friendly staff. Buffet sausages. Some rooms have access both to a hallway and parking lot. Very handy for luggage or pets. Cons: tiny toilets. Long walk to the breakfast buffet outside the building. No bacon.

"Worst Western"

1
24/08/2017

The excellent breakfast in the adjacent Yellowstone Miner restaurant is the best feature of this hotel. Sadly both rooms we had for our stay were very poorly cleaned - hairband and toe nail clippings from a previous occupant were found on the carpet indicating that it had not been vacuumed between guests. When reported to the staff at checkout the response was "oh" so I don't expect their standards are likely to improve. In addition, there were piles of furniture in the covered drive-through area and bits of cardboard boxes outside the room giving the impression of a somewhat dilapidated hotel which is surprising given the extremely high price for the rooms. This was closer to a "Worst Western", not a "Best Western".

"Don't stay here"

2
21/08/2017

Stayed here 2 nights at the exorbitant cost of $270. night. Not worth it! Room was far below standards, shower was not working. Reported to desk to have maintenance repair. When got back to the room that night, it was not repaired. Had to "bully" my way to get maintenance to come up and fix. They finally did.

"Mammoth Hot Springs: wonderful!"

5
17/08/2017

Great Experience. Staff very helpful and very nice. After a long road trip, it was good to come to a comfortable bed. Would recommend this place to anyone who is looking for a comfortable bed after a long trip!

"Worth it for the balcony over the river"

5
17/08/2017

We loved the balcony over the Gardiner River! It was a great place to spend the evening watching the sunset. The room was comfortable and we enjoyed the breakfast at the next door restaurant. We would consider staying here on our next trip to Yellowstone.

"Convenient to Yellowstone"

3
16/08/2017

Stayed for 2 nights on Yellowstone trip. Close to Park entrance. Staff friendly and accommodating . Breakfast is served in adjacent restaurant. Clean, nothing special. Booked thru Hotels.com - better off booking direct with AAA discount

"Nice view"

4
14/08/2017

My family stayed at this hotel for 2 nights in August 2017. Our room was right on the river and had a gorgeous view! We had a 5th person and I requested a rollaway bed upon booking the room a few months ago. When we entered our room, the rollaway was inside waiting for us, which was so nice. The kids enjoyed the pool too, although it was a little cold. Breakfast was good and had something for everyone. I recommend staying in Gardiner vs. West Yellowstone. Much less touristy.

"Great Location"

4
14/08/2017

The hotel is a great location to getting into Yellowstone's North park entrance. The breakfast, served in the restaurant next to the hotel, was good and had a variety of foods to choose. The indoor pool was clean and a good size. The lighting the pool area could have been better.

"Yellowstone Trip"

5
09/08/2017

So close to Yellowstone that you can see the entrance gate from the parking lot. The staff was very helpful, even giving us sightseeing tips for the park. This property was perfect for our overnight stay after we left the park. The proximity to the park and the minimum distance to the freeway worked out just right for us.

"It was a room"

2
09/08/2017

Not overwhleming, but it was a room. I would stay again if needed. But it was overpriced for the location and accommodations. The room smelled funky. The bed was in sad shape. Carpets dirty. But all hotels seem to have very dirty carpets. 19 days of travel across the US exposed us to a variety of hotels & rooms. And this wasn't the worst. And they allowed dogs.

"Would rate excellent if just for the view"

4
08/08/2017

This is a tough review because first off the hotel is VERY expensive but so is everything else at the gate to Yellowstone NP in the summer!! The property is a bit old and worn, but clean and comfortable. I had a "mountain" view reserved (which is really a road view) and asked how much more for a river view. Turns out we got a room right on the Yellowstone river rushing below to lull us to sleep for no extra charge. Certainly made up for the price!! Staff is friendly and the free breakfast at the adjacent restaurant helps offset the price as well. Had elk on the property in the evening and the morning.

"Traveling Yellowstone NP-second night at Mammoth Hot Springs, Gardiner, MT"

3
08/08/2017

The hotel was quite expensive for the actual quality. Building was a bit 'run-down.' Check in was smooth process. Friendly staff. When we arrived at our room, we noticed a fold-away bed in the corner. Also, our breakfast ticket only showed two (We have three in our family and made the reservation for three). We went to the front desk to notify them of the fold-away bed and to adjust our breakfast ticket to three. The gentleman that assisted us said we requested the extra bed. I said we had not, as there were only three in our family and I was mentioning it to them, in case another family actually needed the bed. He was a bit argumentative over this and begrudgingly adjusted our ticket for breakfast. Will not stay at this particular BW again.

"Everything you need"

4
07/08/2017

Included refrigerator and microwave and a great view. A comfortable pool and sauna attracted relaxing families. It's just outside the center of town keeps you away from a lot of the noise and bustle. The room was very well made and comfortable with tons of pillows.

"Lackluster and subpar."

1
03/08/2017

The location is ideal since it is located at the North entrance. However, I would plan your trip to stay at West Yellowstone or even Cody. We stayed at all areas and this was by far worst. The condition of the hotel is unacceptable. I understand that location is the cause of high prices for chain hotels. I'm willing to pay $300 but at a minimum expect a decent hotel. The stairs to the second floor needed to be fixed and painted. The door to our room kept sticking. The window to the "mountain view" was overlooking a parking lot. The carpeting to our room had huge stains. The pool area smelled so foul that my boys didn't want to swim. My parents left their window open when we went for dinner and came back to a room full of gnats. The screens weren't in good condition. There is no ice and very slow internet. Nobody asked how our stay was when we checked out. The "restaurant" where the free breakfast buffet was questionable. We left as early as possible.

"Not representative of the BW chain"

2
03/08/2017

The hotel is tired and needs to be updated. THe staff were mostly unfriendly and cold. The beds were not very comfortable but breakfast (not part of the hotel) was great! We were expecting typical BW hospitality but were disappointed. We will not return.

"Decent Place!"

4
02/08/2017

Hotel was fine, and the rooms were very clean. The Breakfast was good, and plenty to eat. The Pool had some loud kids in it but they stayed at their end. Parking lot was being recoated at the time I stayed, bit of a parking hassle. The TV channel line-up was a bit conservative... just fox and cnn for news. Worked well for the 3 nights I stayed.

"Easy Access to Yellowstone"

4
02/08/2017

Mammoth Hot Spings in Gardiner, MT has easy access to Yellowstone National Park. The accommodations were clearn and the wildlife and scenery excellent. Located in the community of Gardiner the highway in is well maintained along the beautiful Yellowstone River.

"Good hotel in Gardiner"

4
01/08/2017

Stayed one night. Very clean and comfortable. Had some two bedroom suites if you have kids or a big party. One nice feature - you can pay more for a room that overlooks the river, which flows right by. Great scenery. Also, there is a pretty good free breakfast.

"Great stay after a long day at Yellowstone"

5
24/07/2017

Hotel is just minutes from the north entrance of Yellowstone. Kids ages 6, 8, and 10 loved the large indoor heated pool and hot tub. Remember to ask for towels at the front desk. I did several loads laundry at their laundromat ($1.50 for washers and for dryers) which is open from 8a-9p. Our room was great and the breakfast buffet in the morning was a hit for all of us. Juices, coffee, hash browns, sausage, pancakes, bagels, toast, fresh fruit, various cereals.

"Attitude and breakfast both left a bad taste in our mouths"

2
23/07/2017

I guess when you're near Yellowstone you can charge $300 for a motel room and still fill up. That's fine: t's the market, and we knew the price when we booked. But high occupancy doesn't mean you can stop treating guests with respect and courtesy. On check-in, we were given the ground-floor room right next to the office. We like to have just a little bit of privacy and quiet—not the room with the least of either quality on the whole property. When I asked the clerk for a better location, the manager shouldered his way to the desk and said the hotel was full. His attitude was definitely belligerent from the first word. I didn't back down—but I had to press my case after several refusals on his part. Well, he finally “found” us a better room, but I paid the price. I was the target of several minutes of the nastiest body language: long, theatrical sighs as he perused his inventory, rolling of eyes, mumbling to himself, etc. If it was meant to embarrass me into accepting the room, it did the exact opposite. It just made me angry. But it did not give us a welcome feeling, to say the least. The room itself was adequate. Clean enough, and everything worked. On to the next morning. The room price includes a buffet breakfast in the motel's full-service restaurant. I presume all of the breakfast traffic consisted of hotel guests, because I can't imagine anyone walking in off the street and paying for this. The quality and choice was below that of typical breakfasts offered by most hotel/motel chains without restaurants. But it was the condition of the buffet area that deserves special mention. In a word, disgusting. A total mess, with spills all over the place and nobody making the slightest effort to keep the area clean. It was probably the worst breakfast experience we've had on the road. We couldn't get out fast enough. A bad attitude and lack attention to detail do not indicate a well-run property. We definitely won't be back.

"Moose2"

4
23/07/2017

The room was nicely decorated and clean. Friendly caring staff at check in and check out. The beds were very comfortable. Overall this was a great stay. The price was a little high but over all my family would stay again.

"River View"

3
22/07/2017

This is an older, motel like, Best Western. The windows are 'foggy' and appear dirty, but when you open them, there is a lovely sound of the rushing river from below. The bed was comfortable, but nothing special about the place at all. There is a wonderful little 'hamburger' joint just down the street that serves fresh and tasty meals. There is also wildlife that meanders through the town as if they 'own' the place. Roosevelt Arch is a must see and don't miss stopping at the roadside sign that marks the continental divide as you head into Yellowstone.

"My stay in Gardiner, MT"

4
21/07/2017

My stay in Gardiner, MT was very pleasant. I had intended to tour Yellowstone for two days but got sick on the second day and had to be transported to the hospital in Livingston as there were not medical practicalities open at that time in Gardiner. the clerk on duty the night of the 15th was very helpful in getting me transportation and I appreciate it very much.

"The Oldun in North Yellowstone"

3
17/07/2017

Basically a potentially good Hotel, some problems were experienced, which, considering the price being paid, I would not expect, ie offhand response to a request for liquid Milk, for Coffee, instead of powdered milk, I was told that I could obtain it from the Restaurant and have it charged to my Room, something that I had never previously experienced. This is a minor matter, but demonstrates an attitude to the customer. Room is only average because the window was about one foot from a high brick wall. Value poor, I accept that they have a very short season, but greater effort is needed to justify the necessary high price.

"Great location"

5
15/07/2017

Great location. Great room. Must get river views. River sound is great. Nice at night for star gazing. Great town for gas, market, food, and entering park. Friendly town. Nightly visits from deer in the parking lot. The daily housekeepers work hard and quietly. But 2 different desk/lobby attendants were unfriendly. One at check in, and the other the following day when asking a question. Just odd since best western have great employees. Wish the laundry was open later than 9:30.

"Comfy stay near Yellowstone North entrance"

4
11/07/2017

We had a great stay at this hotel. It was conveniently located right outside the Yellowstone North entrance and walking distance to town. The staff were friendly and helpful. The beds were comfortable and room was fairly large. The bathroom was pretty tight, but since the vanity was outside the bathroom it wasn't too much of an issue. There was a gorgeous view of the river right outside the room. The only downside was that our stay was a little noisy-from the rooms upstairs but also from the walkways outside the rooms. The restaurant next door is so-so, but the breakfast was decent enough.

"Bad customer service, Bad reservation, Bad manager"

1
10/07/2017

Really bad manager, lethargic and has huge attitude. We were there during the long weekend and the manager knew we don't have a choice than to bend over. We had booked two rooms like 5 months in advance and when we got there, he gave us rooms that were not only not next to each other, they were in two different buildings with a brief walk across two different parking lots. I tell the manager that I was travelling with my infant kids and senior citizens, and his reply was "SO??"

BestWesternHotels, Corporate at Best Western By Mammoth Hot Springs, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Gorgeous views from the hotel room, rooms were clean"

4
08/07/2017

The view from the room we were in was spectacular. The laundry facilities were clean and maintained, which was helpful, although on the site it says they are a dollar to wash and a dollar to dry and they are actually $1.50 each. The breakfast was in the adjacent restaurant and was tasty and well stocked. Within walking distance of town and what we needed while on a family trip to Yellowstone. Definitely a little pricey for the hotel type, but in the middle of the popular season in Yellowstone, it was appropriately priced.

"Overpriced"

3
07/07/2017

Older hotel but clean rooms. Staff acted immediately for any problems. The free breakfast is at their restaurant located next door. There was a good buffet selection but hot food was not hot and had to wait for food to come out.

"Decent place to stay"

4
06/07/2017

It was the July 4th weekend so the prices as expected were high for a motel. Travelling in a group of 4 friends. The room was well kept and clean. If I were to nit pick and I would say that the entire facility including the rooms were old. The room also had a damp odor and we had to spray some perfume to get rid of it. Complimentary Breakfast was a wide spread with something for every palate. Overall it was a pleasant experience for the quick nights sleep and next day breakfast. I would give them at least an 8/10. The other 2 nights were spent at the Best Western in West Yellowstone. That hotel was a lot better with a similar breakfast spread.

"Yellowstone River view"

4
03/07/2017

From the outside approach to our room the hotel looked pretty worn down and in need of some paint on the stairs. When we entered the room the view was just beautiful! The mountains and the Yellowstone River rushing right below our window were worth the cost of summer rates so close to the park entrance.

"Disappointed in price point"

3
02/07/2017

Overall the price we paid and expectation levels were not met. Staff at breakfast was vacuuming the table where our food was located, which was very unsanitary to us and other customers. At 9:50 we were rudely being asked to leave by staff with very little time to dry off or gather our belongings before going outside and into our rooms.

"Not great"

2
02/07/2017

This was the worst best western we've ever stayed in. The internet pictures make it look much much better, newer etc. The breakfast was the worst ever ever had at a best western. Not much selection, poot quality. If we come back to the area would definitely stay at a different place.

"River view"

4
29/06/2017

Our room was right next to the Yellowstone River which gave us a lovely view of the river and the mountains. We could hear the rushing river! We also enjoyed the swimming pool and restaurant. Beds were comfortable.

"Yellowstone Family Trip"

4
28/06/2017

Overall, our experience was very good. We liked the location of the hotel. It was right there at the North entrance to park. There were plenty of shops and adventure opportunities near the hotel. Breakfast was very satisfying. The service and noise level could be improved.

"Highly recommended"

5
15/06/2017

After being left with nowhere to stay, when the Mammoth Hot Springs hotel had totalled messed up our reservation, we were left unceremoniously walking the streets looking for a place to stay for three nights. We happened across the Best Western in Gardiner and were greeted by really friendly staff who made us feel so very welcome, plus they found us a room for our three night stay. This hotel is set in beautiful peaceful surroundings, overlooking the river with wonderful views of the mountains, a truly magical place to just sit and relax. We had a great room, no complaints at all, breakfast was good and plentiful served next door at the Rusty Nail bar, which was full of character. We will stay at the Best Western again if we are in this neck of the woods, yes it is a little more expensive in Gardiner than in Mammoth itself, but the accommodation, the views, the friendly western welcome and the ability to park the car easily far outweighs the price difference.

"Awesome stay "

5
14/06/2017

This best western is a marvel at the north entrance of Yellowstone national park. The staff at the front desk were friendly and check in / out went smoothly. Their breakfast buffet was excellent. We stayed in a room with mountain view and the look of the sky in the evening was breathtaking. You can reach the north entrance of the park within 2 min from this hotel. Overall it's an awesome stay.

"Good home base for Yellowstone north"

4
13/06/2017

Good standard hotel: clean, comfortable beds, nice spacious room set-up. Had a door to parking lot (convenient for coming and going to car) as well as a door to interior hallway (convenient to go to pool or to cut through to other side of hotel). Fantastic view of mountains directly across from parking lot. Tiny negative - floor by bathroom sink was saggy and very creaky. But everything else was well maintained. Indoor pool was a good size, a rarity. Free breakfast buffet was at nearby restaurant (you gave them a hotel-supplied voucher to get in), so you had to go outside to the next building - not a huge inconvenience. Food was good but tea was scarce - tons of herbal tea bags but I had to search to find a regular one. French toast, pancakes, eggs were all good.

"Consistently Good"

4
12/06/2017

This hotel is consistently a good option near the Mammoth Hot Springs area of Yellowstone. Rooms are clean, large and comfortable. The breakfast at the nearby restaurant has good selections. The view of the river out back of the hotel is nice.

"Very good Place to stay near Yellowstone National Park"

5
10/06/2017

The stay was really good. the rooms were spacious. Kitchen was really good. The staff were very friendly. The check in and out experience were also awesome. The breakfast was arranged at a near by restaurant and was available til 10 am. Overall excellent experience and recommended.

"Traveling to Glacier National Park"

4
08/06/2017

The hotel was clean and comfortable. It is pricey but that's what you would expect in a resort town right at north entrance of Yellowstone. Free breakfast is served in the restaurant next door if you present your breakfast ticket from hotel. The staff at the restaurant were nice and accommodating. After spending the day in the park it was nice to check into the Best Western.

"Clean But Starting To Show Its Age"

4
08/06/2017

We stayed two nights at the Best Western By Mammoth Hot Springs hotel in Gardiner, MT this past winter. We have stayed in the hotel in the past and were pleased with it. This year our stay was much the same as before except for one snag. The first room we were assigned had a bad heater unit that kept turning off when it shouldn't have. We reported it to the evening desk clerk who either didn't care or didn't seem to know what to do. I finally suggested to him that he should have a maintenance person check it out. He seemed reluctant but my continued presence must have persuaded him to finally make the call. The maintenance man was very helpful. He came to our room to try to fix the problem. After five minutes with no resolution, but seeing there was a problem, he called the desk desk clerk and told him to assign us a different room. After that, everything was much as we had expected and we were satisfied with our room, its cleanliness, quiet, and privacy. Complimentary breakfast is served at the Yellowstone Mine restaurant next door to the hotel. The breakfast is from a nice breakfast buffet which is a better than most continental breakfasts served in hotel welcome rooms. I rate BW By Mammoth Hot Springs in Gardiner as a weak 4. The rooms could use some maintenance and updating. The evening host needs some training in being more friendly and helpful.

"Not what I expected"

3
05/06/2017

Not what I expected for the price. Felt more like a lodge than a hotel. Nice indoor pool that was luke warm; warmer than the hot tub at least. Breakfast at adjoining restaurant had a limited selection. Wi-fi was slow.

"Very pleasant stay"

4
05/06/2017

The room was clean and comfortable. The view is great, right on the river. Breakfast was very good and everyone was friendly and helpful. So convenient to Yellowstone Nationa Park. I highly recommend this hotel for a place to stay on the north end of the Park.

"Great place to stay"

5
01/06/2017

We stayed here after being in Yellowstone National Park for 4 days. The exterior needs a little facelift, but the rooms were top notch, extremely clean,comfortable and appealing. Took advantage of the spa, and indoor pool. Staff was wonderful. Very good value as well. Would stay here again in a heartbeat!

"Hotel in Gardiner Mt - Yellowstone"

5
30/05/2017

Our stay at the Best Western in Gardiner was very comfortable and pleasant. They had put us in a second floor room and they graciously gave us a first floor room after explaining we didn't know they didn't have an elevator. Still for younger people that wouldn't be a problem. The hotel overlooked the Yellowstone River . The complimentary breakfast was the best we've ever had. The staff was extremely helpful and friendly. We would return gladly!

"Continuing our travels May 2017"

4
29/05/2017

Our stop at the Best Western Mammoth Hot Springs Hotel was a nice stay. Were disappointed they didn't have an elevator. That should be a requirement no matter how old the hotel is. We arrived a bit late in the evening and the restaurant on the hotel property was closing within a half hour. We decided to get a pizza not far from the hotel. They didn't have a liquor license so we could have beer or wine. Was the first bar I've ever been in that didn't have a liquor license. Sorry I can't remember the name of the bar. The pizza was good but sausage was very spicy, great if you like spicy.

"Nice view of mountains"

5
29/05/2017

The view was extremely beautiful. I would suggest the view rooms. We saw deers roaming around the hotel. Nice breakfast. It would be nicer if they can provide plates, bowls, etc so that we didn't had to go to store after tiring drive for such things usually available in all hotels.

"Clean Hotel with easy Yellowstone Access"

4
29/05/2017

This hotel is very clean, the rooms are a decent size and the location in Gardiner provides good access to Yellowstone. Breakfast was very good and the hotel was accommodating in helping us when we had questions. Not a luxury hotel but more than adequate for our needs while visiting YNP. We would recommend this to friends and family and will stay there again in the future.

"On the Threshold of Yellowstone Park...just a mile outside"

5
23/05/2017

Our ‘spur of the moment' whirlwind trip to Yellowstone had specific goals …find value and quality in overnight stays at 9 places in 3100 miles…the Best Western Mammoth Springs in Gardiner, Montana was a choice stay even with limited vacancies in West Yellowstone from a surge of reservations occurring the week of May 12th. Priced a hundred dollars less than the Best Western inside the park it exceeded expectations after a very long ride from Devil's Tower. The roads to Yellowstone just opened the day before our arrival with the 70 plus record temperatures this week. Perched high on a mountain top I was able to call ahead for late check-in. Staff was very friendly and helpful finding us an additional room for the night, something that wasn't available at time of reservation. Priced right the 2 double queen rooms were very clean with nice bedding and comfy mattresses. Very clean upgraded bathroom while the rest of the room was spacious and laid out just right for an overnight stay. Located 1 mile from the north entrance to Yellowstone this Best Western was conveniently located to gas, food and other sundry needs. Casino and bar next door was in full swing…did not bother us. Quiet second floor rooms…the catch…the only negative of the stay was…no elevator. Free Breakfast Buffet next door was just the right touch. No surprises here, just good service and expectations met. Grade it with an ‘A+' for finding us the extra room.

"A reasonable alternative to Mammoth Hot Springs Hotel in Yellowstone"

4
23/05/2017

A clean, comfortable and attractive accommodations. The hotel sits on the banks of the Yellowstone River. The free breakfast was provided in the adjacent restaurant, the Yellowstone Mine. We had a room on the ground floor and appreciated that the room could be entered either from the outside or from an interior corridor.

"Good Location"

4
21/05/2017

I liked the location of the hotel. The view was pretty. They had chairs and swings set up so that guests could enjoy the view. There were even deer right outside of our window. The breakfast was ok. There was a good variety of food. The room was clean. The staff was efficient but not as friendly as I have found at many other hotels. This made the stay less welcoming. Overall, it was a good place to stay.

"Perfect Location"

5
19/05/2017

Excellent location, super clean, friendly staff, very comfortable beds and good free breakfast to get you going in the morning. Would stay here again for sure. Walk to downtown Gardiner, Yellowstone entrance is 1 mile away.

"Look forward to another stay"

5
17/05/2017

Mammoth Hotel is receiving a refurbishment & is closed til late summer. This location is a great alternative for those wanting to stay near the northern entrance. We missed the hotel turn and ended up in the restaurant parking lot so pay attention to the road where the sign actually is located. We had a quick check in and the 2nd floor room we requested. No elevators so there is that trade off. The room was quite warm so we employed the AC before heading to Lamar for some evening wildlife viewing. When we returned, the room was a much more comfortable temperature for sleeping. We kept the fan running & it provided enough white noise to cover parking lot & hall noise. The room was updated with tile in the bathroom & an overall good look. There was a microwave & fridge. The vanity is outside the bathroom which works well when 2 people are getting ready for the day. Wifi is definitely slow. The restaurant serves a complimentary hot buffet breakfast which gets the day off to a quick start. We requested yogurt & it was promptly delivered. Our stay more than met our expectations & we will keep this property in mind for a future stay.

"Clean"

3
14/05/2017

This hotel is clean and has newer carpet. They have laundry ($1.50 each wash and dry). The two men at the front desk were nice and helpful. Pool and hot tub looked clean but we didn't use them. Thru wall heater/AC was loud. Would be a nice view but window was dirty. Breakfast was barely ok.

"Vacation to Yellowstone Natl Park"

5
14/05/2017

Great place to stay. Gene and Kelley are great guys and very friendly and helpful. Stay here if you are in Gardiner. I would recommend this motel to any one. the price is great and people are friendly and helpful

"Room with a view"

4
08/05/2017

When we planned our visit to Yellowstone in for early May, we assumed the weather would be bad, snow in particular, and chose to enter the park through the all weather route US-89, and stay in Gardiner just outside the park. we chose Best Western Plus by Mammoth Springs because of the rewards program, and had a room overlooking a set of rapids on the Yellowstone River. The Yellowstone Mine Restaurant next door provided breakfast with the hotel voucher, basic Best Western, but more than adequate, and this restaurant was also convenient for dinner, as many of the establishments in town have yet to open (May 8), and was only a small walk from our room. Check in was efficient, as was check out, good value for the location. We drove from Missoula MT to Gardiner MT and went from sea level to 5200ft in one day, the result is difficulty in breathing, headache, and may other symptom of altitude sickness.... be warned! By the way, the weather was superb, sunny, warm days, no snow except for melting drifts by the roadside, and some roads in the Park still closed.

"Quick visit"

4
30/04/2017

The room was clean and the bed was comfortable. And the room had a beautiful view of the mountains across the river. I would stay here on our next visit. We left early before having a chance to try breakfast.

"Great Location"

4
10/04/2017

If you want to stay outside of Yellowstone Park, but easy access to Mammoth entrance, this is a good place. Short drive to park entrance. The food options nearby are not the best. Breakfast was included and was a good variety of food. Lots of free parking. We had a room with a view of the river. Very nice. Rooms were expensive but, to be expected near a park entrance.

"Starving in Gardiner"

3
09/04/2017

Clean room, beds were ok. Hotel needs updating. Advertising full breakfast, we expected a full on breakfast. Breakfast was fruit, yogurt and a small tray of pastries. Did not hold to the Best Western standards. Rooms were pricey.

"Excellent location"

3
07/04/2017

Great location. Loved the swings overlooking the canyon and river. Room is definitely moderate. We thought beds were uncomfortable but you can not beat the location. We had a double queen room with a gold out couch which was very roomy.

"Long weekend at Yellowstone during early spring (end of March, 2017)"

4
31/03/2017

Room faced mountains for extra $10, saw elk and antelope on hillside when woke up; Yellowstone river very close over the hill. Nice restaurant attached which is ONLY one open in Gardiner until 9 p.m. after staying in park until sunset. Good food, reasonable prices and service; Staff willing to share inside info. on park and local area. 1. Breakfast great, plenty to eat. Good hours. 2. Friendly and accommodating staff. 3. Hot tub and pool nice perks. 4. Cleanliness good. 5. Overall smell kind of old in hallways, room and pool area; maybe from the wood. 6. One morning noise from neighbor's music at 8 a.m., otherwise quiet.

"Very Comfortable and Convenient to Yellowstone"

5
25/03/2017

This was my second time staying at the Best Western By Mammoth Hot Springs and again it was an excellent experience. The staff are very helpful and the rooms are comfortable. We especially enjoy dining at The Yellowstone Mine restaurant and prefer the creek view rooms.

"The nicest people I've ever met."

5
25/11/2016

My husband and I stayed here for five nights and four days (along with our two huskies). Let me begin by saying the staff here went out of there way to make this place somewhere that we'll never forget. We can't kennel one of our dogs because he panics and the hotel was completely ok with that as long as we left the do not disturb sign up. When we left there, I left behind a very sentimental stuff animal (one that's been all over the world with me). My husband called and asked if it had been found and at first they said no. He called again a couple of days later and they had found my stuffed animal. They ended up mailing it back to me and made the process as simple as possible. Thank you Best Western!

"1 night stay"

4
21/11/2016

I only stayed 1 night in Gardiner and I really wish I stayed longer. The hotel looks better in person than the pictures which is part of the reason I stayed only 1 night. Our room was spacious and so was the bathroom. We were right on the water and it was so quiet and peaceful at night, which is exactly what I needed after a very long day of driving. The only complaint would be that the walls are thin and I could hear the couple in the room next to us fighting. But I would definitely give this place another shot.

"Great hotel near Yellowstone North Gate"

5
10/11/2016

Convenient location about half mile mile from Yellowstone North Gate. Quiet. Updated hotel with big clean room overlooking the river. swimming pool and hot tub. Good service and easy check-in and out. Only steps away from good restaurants and bar. Rusty Rail Lounge Casino Bar across the street was wonderful. Included breakfast featuring: excellent choices good food plenty of it good service. Hotel blocks from grocery shopping plus touristy stores, liquor store, gas station, and many bars and restaurants.

"Good Place, Good Breakfast"

5
04/11/2016

Lots of western-style details. Stairs to second floor, no elevator. Pool room looked nice but did not swim. Buffet breakfast was included in cozy restaurant, nice selection, even the coffee was good. Bar attached to dining room was a nice place for liquid refreshment.

"Great location and good room. would stay again."

4
01/11/2016

Originally booked for one night. But after our first day in Yellowstone NP decided to stay for the week because of easy access to the park via the North Entrance. Staff went out of their way to keep us in the same room. We got coupons for $7.95 off our breakfast tab. The breakfast was good - not great - but the price was right. Our room was comfortable. The best part was that it overlooked the Yellowstone River. We would stay her again.

"Good as well as not-so-good"

3
31/10/2016

My room was clean and I liked the restaurant, however, my clients/hosts had a less than satisfactory experience. Being in the hospitality business, I respect how paramount the customer perception is. Therefore, my positive stay was balanced by their negatives to produce a neutral review. My group's arrival was delayed due to a death in the family of the tour leader; the tour was being managed by a substitute so that last minute changes were made. The front desk and I were both made to wait for them to check-in while they had dinner first, unexpectedly. Thus, the front desk attitude toward them was less than cordial and baggage handling staff was inadequate. This was unfortunate but a good example of unavoidable curves in the industry: the customer is still "always right." Unfortunately, between that experience and a room that was less than clean as well as a room with a substandard carpet, my customers were less than happy. Thus, my mixed review. I was happy with the hotel.

"Nice 2 night stay with breakfast."

4
28/10/2016

Stayed here for 2 nights and it was fine, Nice big room decent shower and clean. Check in staff ok not over friendly or helpful. We stayed on the ground floor and only heard little noise from above Loads of deer on property which was nice. Close to a decent store about a 10min walk away which sold bear spray. Breakfast in attached restaurant which was good, doesn't start serving until 7 which is quite late when you want to be up and out. Lots of the restaurants had already closed for the season but the one here stays open and we had one dinner in here which was fine nothing great but nice enough burgers. We stayed on the ground floor and only heard little noise from above, overall its a good place to stay when you only need a bed and shower after a long day out exploring Yellowstone :)

"OK but a bit worn"

3
25/10/2016

Older facility that they gave a face lift to. Off the road so not too load if you are a light sleeper. Bed was comfortable enough. Shower could of used some cleaning so the build up wasn't so obvious and the curtain washing for the red mold at the bottom. Newer lodging in town if you prefer something more updated.

"The worst."

1
25/10/2016

Lower price, cleaner room and a receptionist that knows something and is more helpful. Overpriced for a room that was not clean. The window with view of river was filthy. Room was dusty and found beer bottle cap on floor. No power outlet near table to plug in my computer. After registering I walk across parking lot and up stairs to room I was sent to. Key/card did not work, Walked back to office and ask for new key/cards (only got 1 the first time). Walked back to room and neither card worked. Walked back to office and was told sorry I was sent to wrong room and it was not available (after three walks across parking lot and three time up and down stairs). I was given a room at the other end of the building. TV would loose/find reception by walking across romm.

"One of the BEST Best Westerns in Montana"

4
24/10/2016

This establishment is ideal for families and outdoor people, a unique experience with outdoor life is just outside the doors. An easy walk through town - and Yellowstone is simply over the bridge and across the river. Wildlife is abundant just outside the doors of this establishment.

"Awful experience- Extremely disappointed"

1
22/10/2016

We stayed at the best western in gardiner on our way to Yellowstone from big sky, Montana. And we were extremely disappointed. We paid an insane price for a rundown hotel which was somewhat clean. We had just come from the lodge at big sky where we paid the same price and had a luxurious experience. Yellowstone park also had closed the Main Street to get to the south loop from mammoth hot springs which made getting to attractions in the park exhausting and long. Bad location, expensive price, and fine motel-like rooms. We cancelled our second night, at least the staff was friendly and cancelled without a problem. Definitely do not recommend this hotel.

"Montana's finest"

5
22/10/2016

This motel has amazing views and there. are deer in the parking lot eating the grass. The breakfast buffet is wonderful with the best French Toast I have ever had. They have a large selection of foods and everyone is so nice there. Everyone at the motel goes out of their was to make your stay enjoyable.

"Best Western Gardiner MINUS"

3
18/10/2016

I booked the best king suite in the hotel and three family members stayed there for five nights in early October. The price was not a bargain. The location is excellent to enter the North Gate to Yellowstone. The hotel was very clean but it was also very dated. They give their guests the "best breakfast in town" at the Yellowstone Mine restaurant which is on the property. That boast is a stretch because the same mediocre choices were on the buffet every morning. When I mentioned this at the front desk, I was told that "most people stay here only one night" so the restaurant does not need to change the menu. There was a problem in our second floor suite because occasionally a floor vibration took place which sounded like a tour bus running its engine under the room, which was right above the entrance to the hotel. I can't blame this on the hotel but in all fairness it was probably not the best time to go to Yellowstone because many of the amenities in the park and in Gardiner were shutting down. But to follow with a positive comment, the housekeeping staff was excellent and friendly. But if I I ever get back to Yellowstone, I'll stay in the park!

"Great location, clean and very comfortable."

4
18/10/2016

Great service from friendly staff. Rooms large, clean and comfortable. Close to Mammoth Hot Springs without all the queues, hassle and people. Plenty of good eating places nearby within walking distance and no waiting.

"Good room at reasonable price for area"

3
17/10/2016

We have stayed here before in the main building. This time we were in a separate building across the drive. It did offer a river view but I had rather have the quiet in the main building. We had people walking around on the floor above at all hours. You do get free buffet breakfast at the Yellowstone Mine restaurant next door. The food there was pretty good just depends on what you like. It would be best to come earlier when the food has not been sitting.

"Wonderful experience"

4
14/10/2016

Great location close to the North Entrance of Yellowstone. We enjoyed the buffet breakfast and our room was clean and comfortable. Our view overlooked the mountains and we enjoyed watching the Deer in the parking lot each morning. We would recommend staying here as it was very convenient for our needs.

"Close to Yellowstone, clean and cofortable"

4
13/10/2016

We stayed here on 6/24 while traveling from Glacier NP to Yellowstone. This is an older BW but the rooms were well appointed, clean and comfortable. The hotel is very close to the north entrance of Yellowstone. There is a restaurant associated with the hotel that is in walking distance. This is where you go for breakfast. We also had dinner there and it was very good. Being so close to Yellowstone, the hotel is expensive compared to most BW Plus but we found that true of all the lodging around Yellowstone. We'd stay here again.

"Impersonal but comfortable"

4
11/10/2016

This hotel is not at Mammoth Hot Springs but in Gardiner near the north entrance of the Yellowstone - confusing! It is quite a large hotel and the corridors and the rooms are dark. They are however quite comfortable and a good size. Reception staff were helpful with a problem with a guide that we had arranged but do lack a bit of charm. All the rooms have TV and wifi. Breakfast and dinner (if you want it) are available in the adjacent restaurant. The hotel is quite big and the restaurant was crowded even at opening time. Breakfast is self service and American fried with some cereals. There is a nearby supermarket and The Raven is a good restaurant (not fine dining) a short distance drive. Not a great hotel considering the number of tourists.

"Close to Yellowstone"

4
07/10/2016

The hotel is old, but the rooms are clean, comfortable and quiet. The room has microwave, fridge and a desk. The hotel has a self serve laundry which came in handy because we stayed a week. Breakfast is provided at a nearby restaurant (buffet style, of course). A nearby grocery store (walking distance) made it nice to have a bite when not feeling like sprucing up for a restaurant meal. The staff bakes cookies in the evening.

"will not come back next time i came to Yellowstone"

2
07/10/2016

The reception was awful. This is the most terrible reception we had in the US - we drove 2 hours from Bozeman and arrived at 9pm. The guy was very cold and indifferent, even a bit rude when asking for info of our reservation, not to mention a smile in his face. The bed uncomfortably soft did not support the back and spine at all. The pillows were messy on the bed -not even a motel standard?! The restaurant for breakfast buffet does not have capacity of taking the guests: long queue, crowded, food supply delay (we wait for the fruits for long and had to give up at last). Remember this is October which is not in a peak season. The ground floor rooms are right next the park lot - not quiet. Apart from the above, other aspects were average.

"Perfect room and destination for Yellow Stone"

4
05/10/2016

I do like Best Western Plus. Mammoth Hot Springs Hotel is located in a lovely spot surrounded by a mountain drop but within walking distance of a few restaurants and small town shops in Gardiner. I loved Gardiner and its quirky Western feel. The hotel is in a perfect location 2 min drive from the Wyoming North Entrance gateway to Yellowstone. The Hotel has plenty of parking. The rooms are big, clean and fairly modern. The TV has all the channels you expect. The Pool is large but could do with some updating. Please remember the breakfast is very Western, biscuits and gravy with sausage, fruit and cereals and coffee and tea on tap. Don't expect too much but please remember where you are. Overall I am fussy and well travelled but the hotel met my expectations.

"Dreadful hotel with a horrid breakfast in a sad little town"

1
03/10/2016

This is a thoroughly dreadful place. I've never used that word in a review before. Staff was barely civil. We were on the second floor. NO elevator. We were in the building with an interior hallway that was so dimly lit that you couldn't see the room numbers until you were right up next to the door. Almost spooky, especially with the abundance of taxidermy lining the stairs. The room was clean(only plus) your standard small Best Western room. Our room looked out over what can only be described as a sort of shanty town with log cabins and old trucks. The breakfast was incredibly bad. The room was also very dimly lit. Had to go back THREE times to finally get a cup of coffee. first time through no coffee. Went back twice there was coffee but no cups. They weren't even remotely prepared to serve the people present. Gardiner is a very small town with limited services. Definitely go to West Yellowstone if possible.

"Good place to stay near Yellowstone"

4
03/10/2016

This was a nice place to stay in Gardiner, just outside of the north entrance to Yellowstone. Check-in was friendly with warm cookies available. We were in a separate building overlooking the creek or river. We were on the second floor, and there is no elevator, so request the first floor if you'd have trouble carrying your luggage up the stairs. The room was very nice, clean, updated, and with a comfy bed. Lots of choices on the TV. Very nice bathroom amenities. We had no problems with noise. Complimentary breakfast is offered at an adjacent restaurant. I would say the breakfast buffet was just OK. We also ate dinner there the first night, and didn't care to return for dinner our second night. There was a tour bus there one of the nights, so it's a popular stop for tour companies. I recommend this hotel if you are staying in Gardiner.

"Clean room; awful restaurant"

3
01/10/2016

If you are looking for a clean room and have low expectations for breakfast/dining, this hotel is for you! Our room was clean and ready when we arrived. The "clean" remote had goo on the end of it indicating that maybe it wasn't as clean as advertised. Other than the remote, all surfaces/linens appeared to be spotless. Breakfast is a standard buffet with no "to go" fruit. Restaurant staff is unprofessional and seem to be inconvenienced by diners.

"Great option just outside of north yellowstone"

4
30/09/2016

Stayed here 3 nights to explore North Yellowstone. Not a great fan of the franchised accommodation in the park and this facility just 5 miles or so north was a good option. Gardiner is a small town pretty much focussing on tourism, the hotel is at the northern end, the restaurant is perfectly good, the rooms nice and the option of a river view one we took. Breakfasts good and the bar handy- it's a bit focussed on the locals with a "locals only" happy hour which is a tad exclusive but that's America for you! Every equal, but...

"Good location, spacious rooms"

4
30/09/2016

We had a Family Kitchenette to accommodate us and our 3 kids. This is a two-story hotel; there is no elevator. Our room was huge--one room had a queen bed and pull out sofa. An adjoining area had a queen bed, large table/chairs and a full, well-stocked kitchen area .The bathroom had the toilet and bath/shower in one room with the sink outside. Room seemed clean but definitely older. Beds were comfortable. I'd have given this a better rating, but there was no means of ventilation in the room that housed the kitchen and one of the beds other than opening the window. The A/C was in the room with the queen bed and sofa and you'd have to freeze that room in order to cool the second room. There was a ceiling fan in the kitchen room which helped. Fortunately when we were there it wasn't very, hot and we had the windows open except when the smoke was blowing our way. The pool was very nice and spacious. Breakfast at the restaurant next door was very good--really excellent biscuits and French toast, pleasant servers...and a change in the menu daily. The river is behind the hotel--somewhat scenic! Restaurants and Wild West Raft are across the street--nice to be able to walk to these things.

"Great start for Yellowstone Park"

5
27/09/2016

The window of our room looked down on the Yellowstone River and looked up to Electric Peak. Each morning we watched the Prong Horns in the meadow across the river. It was magical. The breakfast was five stars.

"Not a plus"

2
25/09/2016

During a recent trip to Yellowstone, we booked a night at this hotel. It is advertised as a Best Western Plus, but is not. Very disappointed for the price we paid. Desk clerk said they had been a plus, but lost it because they didn't have elevators. I find it very hard to believe it was ever a plus. Rooms are nice enough, but our view was of a wall. Hallway and lobby run down, dark and dingy. Pool was ok, but hot tub was cool and not working. Pool furniture was flimsy plastic chairs and no pool towels available. When we were given towels, They were thin, gray, and rough. There was an unexciting buffet breakfast at the restaurant next door. If I were in the area again, I would definitely pick another hotel.

"close to north entrance of yellowstone"

3
24/09/2016

three of us stayed here after visiting yellowstone. rooms were big and clean and comfortable. no elevator which can be a problem for someone who has problem with stairs. an older hotel. we only spent one night on way to northern Montana. breakfast buffet ,which was in a restaurant next to hotel, was very good. many choices. staff was friendly. hotel close to other restaurants.

"Look for other places"

2
23/09/2016

I like to go to Best Westerns because generally I can rely on the quality. This is the most expensive BW room I have ever paid for and one of the poorest quality BW I have ever stayed at. The staff was not welcoming, the cleaning was poor and it was terribly over priced for the quality of the room. I felt I had walked into a tourist trap and advise if you are planning a trip to Yellowstone, to check out other facilities. I made a one night reservation at the Old Faithful Inn at the same time I booked this BW and paid half the price for so much more.

"Review of BW Gardiner"

3
22/09/2016

Very expensive. Prices are usually far more inflated around Yellowstone but even allowing for that it was the most expensive on our trip by a long way. The hotel and staff were adequate and the breakfast was good but we stayed in far better hotels for a lot less money

"It's cookie-cutter, but in a good way!"

4
21/09/2016

After "slumming" it for several nights in subpar lodgings inside Yellowstone with no TV or WiFi, checking into a Best Western felt like checking into the Waldorf Astoria. Okay, so that might be coloring my judgment a bit on this review. I know many people like to diss cookie-cutter chain hotels, but there are simply times when you really appreciate the consistency and reliability of clean rooms, linens and bathrooms offered by a chain. Everything in the room worked, and there's free in-room WiFi in addition to the TV. The lodgings inside national parks say they want you to enjoy nature and that you shouldn't be distracted by the TV or your devices. Sounds great, but in reality you're not exactly out enjoying nature during those hours after nightfall when it's still too early to go to bed. You can only read or converse with your family so much. Sometimes you just want to veg on the bed and watch Law & Order reruns. There's also a coin-operated laundry room on the property at a very reasonable price, so it was a relief to get some clothes washed. Breakfast is included and in a restaurant next to the hotel. The buffet selection is pretty varied, everything from artery-clogging biscuits & gravy to hot oatmeal and fresh fruit. The staff was very helpful and friendly. The room rate is on the steep side, but still less expensive than inside the park.

"Better than the rest!"

5
21/09/2016

We stayed at the Best Western Plus for 3 nights and it was great. Friendly and helpful check in staff, clean and comfy rooms, great view of Yellowstone River, delicious HOT breakfast included and after a long day of sightseeing there were lots of super places to eat within walking distance. Plus we even had a herd of beautiful deer right in the parking area.

"10 minutes from the North Yellowstone Park entrance."

4
21/09/2016

Friendly welcome, helpful staff. After reading another review here decided to book a river view room and were so pleased we did. We saw an osprey from our window. The river view rooms are on 3 floors with the river right below the rooms. We opted for a top floor to avoid noisy people above, but the bottom floor had a walkway in front of it with seats in front of each room looking over the river. Room a little dated but comfortable and with fridge, coffee machine, microwave, and good wifi. On site was a restaurant and bar where we ate breakfast with a voucher from the hotel. Usual free breakfast with hot and cold choices.

"Great Master Suite!"

5
20/09/2016

The staff was very friendly. The evening staff at the restaurant were wonderful. Rooms very clean and spacious. The master suite was amazing. Needed a fireplace in the corner, tho! Be very careful to read the free breakfast card you get tho. It says 10:00 am. There is a BIG SIGN outside on the restaurant that says buffet open until 11:00 am. They are not pleased with you when you don't read their fine print. They have a wonderful fireplace (it snowed while we were there) and they turned it on so we'd feel cozy. We had to stay in two different rooms for two different days. They moved our things from one room to another. Very honest. Nothing missing. YAY MONTANA! Make sure to fill the bathtub up completely before starting the tub jets. Might shoot you otherwise. Surprised the heck out of my son in law. It's not as close to Yellowstone as the hotels IN the park. With one of the roads closed, it took quite a bit of time to get anywhere. We did see lots of buffalo, elk and one bear.

"Adequate at $100 but you'll pay $250 and get to hear the laundry next door"

2
18/09/2016

First Important lesson: It's a seller's market in the north/west Yellowstone area; our room had a reasonable, but not great, king bed. This hotel is really 3 separate strip hotel units:one strip has a good view of the mountains. One strip has a good view of the parking lot, and the third unit is part of the main hotel. Our room had no sofa or arm chair-just a bed and table with two dining chairs. Bathroom shower was an after-added plastic box, so tightly wedged that we had to turn sideways to get into it. We're skinny. There was a cheesy sunken tub in our room, just close enough to the bed to cause us to place luggage in between so we wouldn't fall into the tub at night. Upon inquiring whether a non- sunken tub room was available, front desk staff responded, " YOU REQUESTED THAT ROOM WITH A TUB"; actually, that is all that was available 4 months earlier. Our room was next to the public laundry, so we got to hear washing machine agitation every evening. Breakfast in the attached restaurant was okay. So, if you have to stay here, make sure you get a room in the mountain view strip.

"Great for families visiting Yellowstone"

5
18/09/2016

This is nicely situated in Gardiner just outside the northern park entrance. Rooms are located in a two story building around a free car park. There is an indoor pool and hot pool. The room we had two twin beds and we were given a roller bed when asked. The room had coffee and tea making facilities but no safe. The room was clean and the staff polite and helpful. Breakfast was included as a voucher from the next door restaurant. Breakfast started at 06.30 allowing an early start to exploring the park.

"Value for price"

4
17/09/2016

Well maintained property. Within walking distance in a small town. Breakfast buffet comparable to those found in Las Vegas, included in hotel room price. Would not have paid market price for buffet. Friendly front desk staff.

"Okay for one night but skip it for dinner "

3
17/09/2016

The room was typical size. Both heating and cooling worked through the wall unit. A High tech shower with two heads required a user manual. The pillows were useless. Complementary breakfast in adjacent building. Breakfast: Good assortment with scrambled eggs that didn't taste like powdered. Stacked sausages in varying degrees of doneness. Cold French toast with excessive cinnamon. Dinner the previous night: As part of a group, we got mandatory trout almandine with breaded coating on top. I had to peel the fish from the skin. Although advertised as a fillet, bones and skin belied the description. The salad was tiny. I had to ask for straws for our soft drinks. Mixed veggies broccoli carrots pea pods all cold. Mixed rice also cold and bland. I wish I could have ordered from the menu but based on what I was served I wouldn't return.

"A bit overpriced"

4
17/09/2016

Dated property but we did have a nice large room with a view of the river. Breakfast was held in the restaurant on site, a nice change from the typical small breakfast rooms offered. I feel it is over priced but understand why, being close to Yellowstone. Town is sort of sad and not very lively. But I did love the deer everywhere!

"Best Western Mammoth Hot Springs treats you like Family"

5
17/09/2016

We truly love this hotel. Gardiner is special to us. The folks at this hotel have come to know us and treat us like family. The setting is great. The accommodations are wonderful. But the staff is the best!

"River, mountains, good breakfast"

4
14/09/2016

Love this place, the hotel has 2 buildings, 1 facing has the river view, 1 main building has the mountain view. We stayed at the river view room and loved it. The breakfast was at the next door Yellowstone Mines, a very interesting decor that tells you Gardiner was a mining town. Lovely breakfast. The hotel ground has several old wagon as decor outside, good for photos. Absolutely recommend.

"Clean & Comfortable"

4
10/09/2016

Booked this hotel for a three night stay while we toured Yellowstone. Hotel is very convenient to the North entrance of the park. The staff were very friendly and efficient. Our room was comfortable and clean. We left a note asking housekeeping to leave extra coffee (we are heavy coffee drinkers) and they were generous with the coffee and the condiments. I would stay here again without hesitation.

"Friendly staff makes you feel welcome."

4
10/09/2016

The caring staff at the Best Western in Mammoth made our Yellowstone adventure a pleasant experience. The location next to the entrance to Yellowstone was perfect. The rooms were clean and it was quiet. We will be back.

"Excellent Location"

5
09/09/2016

Very nice and comfortable hotel. Also very friendly staff!! I did not experience breakfast so I can't comment on that. The bed was comfortable the room was clean and I was able to open a window for fresh air without any noise concerns. I highly recommend this hotel if you're staying in the area. I also arrived a bit early and they made it a priority to get my room ready!!! Thanks!!!

"Best hotel in town!"

5
09/09/2016

The rooms are big, and have river views. Comfortable beds, lots of outlets, heat lamp in bathroom, great shower, great pillows, self controlled AC/heat, and wildlife! Bald eagles, elk, pronghorns and deer right out the window. Breakfast buffet included with the room. All my requisites for a good stay.

"A Top Place to stay while visiting Yellowstone NTL Park"

5
04/09/2016

The Gardiner Best Western Hotel is a top value and great place to stay while visiting Yellowstone Park. A considerable number of hotel rooms front the river making for a scenic stay and some awesome sunsets. The hotel is aligned with the adjoining Yellowstone Mine Restaurant which offers a virtual full complimentary breakfast and wide assortment of choices for your dinner enjoyment, all without having to get into your car and drive somewhere after a day of traveling or sight seeing. The Yellowstone Mine's Chefs like to mingle with their customers each morning during your breakfast. This was a most enjoyable experience.

"Average room, great view, horrible breakfast"

2
03/09/2016

We specifically asked for a room with a river view and the view was admittedly gorgeous - saw both beautiful sunset and sunrise. The room was honest, sacrificed bathroom space but it didn't put us to any inconvenience for such a short stay. What is absolutely atrocious is the "free breakfast". It just looks old, like it's been on the counters for ages. Location is good, just on the outskirts of walkable Gardiner's main road and relatively close to a food store to stock up for the Yellowstone adventures! (And double up on breakfast)

"M cook"

1
02/09/2016

Great location, view is awesome, terrible customer service, beds we're dirty and semi remade, not changed ,bad smell.asked for personal call 3 times and didn't receive one. Employees even said ewww gross when saw the sheets. Manager unhelpful and understand responsive.

"Nice one-night stay"

5
31/08/2016

Very comfortable and clean. Maybe not a 5 star hotel but very solid accommodations. There are great views of the Yellowstone river. One of the best Best Westerns of the Best Westerns. Might be THE best Best Western.

"Great location "

5
31/08/2016

We stayed 3 nights and enjoyed the property and food nearby. The proximity to Yellowstone is great. Kids liked the pool. Saw some elk right behind the hotel. Beautiful view of the mountains and river behind hotel. Staff were friendly and helpful.

"Pricey but comfortable....crummy breakfast"

3
30/08/2016

Stayed one night as location is good very near the north entrance to Yellowstone. Friendly and efficient check-in. No elevator, but guy at the desk offered to help carry our bags up. Room was clean, good lighting, very comfortable bed. Reasonably quiet. They include breakfast at the Yellowstone Mine restaurant attached, but that was awful. Eggs and French toast were cold, sausage links were almost inedible they were so overdone and tasted reheated from 3 days ago. Even the pastries were dried out and tasteless. Go elsewhere for breakfast.

"I am not crazy- They drove me crazy"

1
30/08/2016

I can not express how awful of an experience I had staying at this complete dump. The "free" breakfast was just the icing on the cake to my nightmare of a stay. It all started with my own mistake of booking my rooms a week early and being charged $563.00 for not showing up (I admit fault) but the front desk 12-year-old staff was unwilling to even work with me or allow me to even speak to a manger. Instead they bickered among themselves like siblings who needed to be disciplined by their mother. I sucked up my error and paid again for two more rooms. Now spending $1000.00 for a motel with rusted bathroom walls, peeling carpet and stained comforters. Then the next day they continued to hit my credit card with charge after charge after charge. Their reasoning was because my card declined a room charge because they did not realized that I checked out for two rooms at once. Thank goodness I did not trust this place and used my CC that had a really stringent purchasing restrictions. I called to see what was going on and the woman only said "This happens all the time." and blamed the desk clerks instead of taking ownership since she was the one who was running the charges. It is now Tuesday, 4 days after my stay and the charges are still not right. Why not pick up a phone and call someone???? Wait that is right, they are so back woods and ignorant to know how to work one.

"Disappointing facility"

3
29/08/2016

This location was disappointing for the price we paid. The staff was not very welcoming at check in or when consulted for information. The room was shabbily appointed and obviously needing updates. The hot breakfast provided was well presented and tasty.

"Average for the area"

2
27/08/2016

The property had its high points- breakfast was much better than expected. The pool was nice size but the hot tub could scarcely fit 4 adults. We had a suite, which was very spacious, large sink and fridge. I suspect a regular room would be relatively spacious from looking at the suite. It's the first time I've ever stayed in a hotel that had NO BLACK OUT CURTAINS to speak of, just sheer curtains on each window. Strange. We stayed in a suite and this was true in each bedroom. I'm a sound sleeper and never pay attention to reviews when people complain of noise. Being by the pool disturbed my sleep a little bit so definitely avoid if you're a light sleeper. Staff quite unfriendly when time to leave the pool but at check in and on phone were awesome. I get it. It gets old kicking folks out of the pool ever night at 10 pm but shutting the lights off at 10:03 to a group of adults when we said we were looking for a pool toy and saying that it will 'be here in the morning' is really unprofessional. We even mentioned that someone left their shoes and this individual muttered 'I don't care' under their breath. Guess it's hard to find good help. Shower head was broken but usable. breakfast was most redeeming quality aside from nice sized pool and Convenience of river rafters meeting right there.

"Decent place"

3
24/08/2016

Parking tough, especially for late arrivals. Breakfast included at nearby restaurant was excellent and good service for a very busy place. Beds were clean and comfy; did have a river view, but not impressive. Courteous staff and reasonably quiet. Primary downside was the exorbitant price, which seems typical for accommodations around major national parks these days--ouch. Oh, hotel staff may offer discounts if you book direct, but they can't save you anything if you book through tripadvisor. Suggest you make direct arrangements.

"Great location, good breakfast"

4
24/08/2016

The room was basic but comfortable, and the location is STUNNING. (Maybe we were just wowed by the beauty of the Yellowstone area!) So glad they accept pets, and we had no issues at all with our dogs. Breakfast was yummy, have to walk next door to restaurant, but we didn't mind. TIP: It's TOTALLY WORTH IT to get up early and drive into Mammoth Hot Springs--we saw a whole heard of elk just grazing in town, plus we got to visit the hot springs before the large crowds hit.

"Stay at the hotel for the view but eat breakfast somewhere else"

4
24/08/2016

Super views, friendly staff, and great internet make staying at this hotel worth the money. We actually had an elk wander through the property while were were there. It was a real treat to open our window and hear the roar of the Yellowstone river. I have read other reviews that raved about the breakfast..... That was not my experience. Indifferent staff and burnt/overcooked food do not make a great breakfast experience.

"Kids Loved the pool and hot tub"

4
23/08/2016

Everyone was friendly and informative. The grand kids loved the pool and hot tub. It was close to the river where we rafted and the grand kids zip lined. The restaurant had very good breakfast, where we got free breakfast with our stay at the Best Western. There were elk right out by river and deer were in the lot right outside.

"Super Staff!"

3
20/08/2016

Clean newer rooms. Nice beds that were very comfortable and not hard. Lots of pillows. No elevator. Dont waste your money on a river view. The mountain view was fine. Besides after a long day in Yellowstone how long are you really going to look out window? When we checked in I asked if we could have a room on 1st floor because we didn't want to carry all luggage to room. They didn't have any but would carry all of our stuff for us.....We thanked them and did it ourselves and it really wasn't all that bad. We left early and didn't eat the free breakfast so no comment on that. I would stay here again.

"A room with a view of the river"

5
18/08/2016

This property is very well kept and we were lucky enough to get a room overlooking the river that flowed by the motel. We were able to watch kayaks and tubes run the rapids just outside our door. The motel has an agreement with the restaurant adjacent to their property to provide breakfast for their clients. We were supplied vouchers for each day of our stay and got to enjoy a buffet meal that had so many choices, it was hard to pick. The food, pastries were delicious and the staff were friendly and helpful. The hot tub and pool were very clean and relaxing especially after ad day of hiking in Yellowstone. While pricey, it is prime tourist season and everything was worth the price.

"Overnight Stay for Yellowstone"

3
17/08/2016

We were looking for a last minute room for one night so we could spend two days in Yellowstone without driving 2 hrs back/forth from the ranch we were staying at. This Best Western was not fancy, but we were all surprised at how comfortable and clean it was. We paid abt $225 for the night. The furnishings were decent and the beds were comfortable. They also had a complimentary breakfast buffet at the adjacent restaurant that was decent. As I said, definitely nothing fancy, but it worked for what we needed!

"North Yellowstone"

4
16/08/2016

The room was clean and the beds were comfortable. One thing I found a little off ...on the site it appeared to be a hotel with inside entrances. Our room had and outside entrance but to be fair it also had and inside hall entrance. I was traveling with my teenage niece and I make it a habit to never stay where there is an outside room entrance. Fortunately we were there only one night. Breakfast was included but was not very good at the local restaurant.

"FAMILY TRIP"

4
16/08/2016

Nice hotel ..beautiful view and away from town and noise. a little pricey for what you got but in a tourist town it was fair. love the town and restaurant was right in front of hotel and service was very friendly. great place to stay in if going to Yellowstone Park.

"Easy access to Yellowstone and good value"

4
11/08/2016

Nice clean rooms with a view of the Yellowstone river and mountains. Location is great for restaurants and local color! Breakfast included at the rusty nail is awful and suggest you don't even bother but go to the Yellowstone grill or Rosie's.

"Yellowstone Trip"

3
11/08/2016

Hotel appeared significantly nicer on internet than in person. Room was not as nice as expected, but beds and bedding were immaculately clean and very comfortable. Room was stuffy, unable to open windows for fresh air. Lovely view of Yellowstone River from our window. Breakfast restaurant was borderline shabby. Food was edible, coffee was not potable.

"Just ok..."

3
10/08/2016

We stayed here for two nights...our room had a funny smell and the carpet had stains on it...maybe that was the source of the smell...it sounded like a herd of elephants when everyone was leaving for the day. You have to walk to the Yellowstone Mine Restaurant for the breakfast buffet which wasn't great...Won't be back...

"Nice stay after a day at Yellowstone!"

4
09/08/2016

The river flows right in front of the river that is beautiful. We had a suite room that was extra spacious and clean. The staff were friendly and courteous. Close to some good restaurants. Coupons are given for a great breakfast at the adjacent restaurant that is free.

"Excellent All Around"

5
05/08/2016

Our family (13 people) stayed at this hotel for 3 nights. We found it to be excellent all-around. All the facilities worked well --- no problems. More importantly the staff was accommodating in every respect and clearly wanted to be helpful. The breakfast which was included in the room rate was far better than the usual "free" hotel breakfast. It is very conveniently located close to the northern entrance to Yellowstone. This hotel is highly recommended.

"Summer vacation"

2
04/08/2016

Not what we expected with Best Western. We arrived at 9:30 and restaurant was closed. We went across the street for pizza. Next time we will stay in Mammoth Hot Springs. Services available were limited. Lobby did have coffee.

"Decent Hotel but expensive in the high season"

3
03/08/2016

The hotel has two buildings. One overlooks the river and appears to have a very nice view. We stayed in the other building and our window overlooked a wall. Not a big deal as we didn't plan on spending much time in the room and were only there for one night. Location is good as Gardiner is a small town and you are right in the thick of it. The room was clean, big and pretty basic - no complaints. Breakfast was mediocre. This is a $150 per night hotel room that charges $225 in the high season. There is no getting around that as all the hotels around Yellowstone understandably do the same.

"Excellent Hotel"

5
02/08/2016

At yellow stone this is the best hotel you can think of. They provide you excellent customer service. Rooms are very large and clean. Internet (wi fi connectivity) was great without any disturbances. Breakfast was really great and there was almost everything one can think of in breakfast. I got a bit delayed while checking out in the morning but front desk was very helpful.

"Great hotel right outside the north entrance to Yellowstone."

5
02/08/2016

I am never disappointed with Best Western., Clean rooms, great view, relaxing grounds. Nice indoor pool, hot tub, and sauna. Those cooking breakfast could use more practice, but not something that would keep me away in the future. Lots of food! I'd stay here again.

"Basic and OK clean"

3
31/07/2016

While the place is not a 5-star hotel, it is reasonably clean and bed is comfortable (toilet flushes fine!). The breakfast is served at next door restaurant - it is a hot buffet breakfast.The location is close to north entrance of Yellowstone National Park but at the far end from most restaurants and shops. There are a western and Chinese restaurants across from the hotel.

"Dirty and Outdated"

2
27/07/2016

This is the third time we've stayed at this hotel. It just keeps getting older and older and repairs are non existent. The baggage buggy was broken. There was no hot water in the morning. We had to get housekeeping (who was actually the desk clerk) to come and clean the bathroom floor. It was covered with fluff and long black hairs. The security door lock is broken so anyone could enter. No key required. The hallway rugs were dirty. Just all in all not a good experience.

"Awful stay - couldn't sleep!"

1
27/07/2016

Don't stay here!. Outside appearance of this property was old and worn. Our mattress was so old and uncomfortable, it made loud noise every time we moved an inch. Could not sleep all night. Told front desk man and he rolled his eyes and never even apologized. Rug at front door was torn up, looked like rodents may have eaten through it. Coffee near front desk was so old it tasted like battery acid. Can't believe this dump receieved a "Plus" designation!

"Clean older motel with just ok breakfast"

3
25/07/2016

Hotel room was clean. Great location to Yellowstone NP north entrance. Some of the other reviews complained about flying insects. At night there are flying insects outside that are attracted to the light right outside our door. Knowing that others complained about them getting into their room, we made a point of quickly entering our room at night. So we did not have a problem with them getting into our room. I did see one on our wall but we left him alone and he left us alone. The breakfast is located in a restaurant on the street close to the hotel. The food was just ok. Their was the typical scrambled eggs in a pan that you scoop out with a spoon, French toast, sausage links, gravy and biscuits, cereals, mixed fruit, casserole with egg, bread and ham, yogurt etc... What they did not have was bananas, apples or oranges or yogurt in individual containers. We like to take a piece of fresh fruit and/or yogurt for later but could not do this here. According to the book in the room, breakfast is at 7 am however the restaurant opens at 6:30am. for hotel guests. Also there is coffee in the hotel conference room at 5:30 am for those that are early risers like me. We did not see the pool.

"Gorgeous location but..."

3
25/07/2016

This hotel is set in one of the most gorgeous places ever. The price is painfully high and the breakfast was a nightmare. The rooms are a little outdated considering your spending almost $300 but they can charge it cause it's close to the park. Right on the river. The breakfast was icky but again the scenery makes up for that too.

"Ok hotel but avoid the breakfast"

3
25/07/2016

This is an older property but clean. The breakfast buffet was free but served a bunch of RAW sausage and the gravy was on the sour. If you in the Yellowstone area and need a place to stay it is an ok option.

"Lovely place to stay but the breakfast, not so much"

4
21/07/2016

Booked this hotel due to recommendations on Trip Advisor. We chose a top floor room overlooking the river and hills - a great choice. The room was clean and comfortable, amenities were quite good, the bed comfy and nice towels. I did learn to not leave the door open because the pesky little bugs were flying around the room (but that was my fault). On the property, there are several places to sit outside and enjoy the scenery and wild animals (yes they do show up). There were only 2 things that detracted from giving this BW a 5 star rating: 1. We were in the non-smoking building, but the hotel puts benches outside of every room and people sit outside their door and smoke so you get the odor and drift smoke in your room. NOT happy about that. 2. The free breakfast buffet in the Yellow Mine restaurant was not good. The help couldn't keep up with the crush of people coming for their meals, the food was cold and unappetizing, frequently there wasn't enough re-supply of items and the coffee pots kept running out. The other reviewers liked the breakfast, so maybe we were there on a bad day (mid-week). You are close to the Yellowstone entrance, however be prepared for a line of cars, even if you are early. Even though I didn't care for the breakfast and smokers, I'd definitely stay here again for the fabulous room and wonderful grounds.

"Great location"

4
19/07/2016

This hotel is near the north entrance to Yellowstone. Very quiet location. Adequate space in the room. I wasn't crazy about the pillows. I look for a softer and normally, there are choices, but everyone else in my party (one adult, two children) had no complaint. The restaurant next door provides the free breakfast and their buffet was one of the best I've experienced. The sausage and eggs were fresh, not frozen. Absolutely delicious. S

"Clean, Comfortable Best Western"

5
19/07/2016

We stayed at the Best Western Mammoth Hot Springs in Gardiner Montana, minutes from the North entrance to Yellowstone National Park. We could not have been happier with the comfortable, clean room, amazing view (1st floor has a gorgeous view of the river, which the other floors do not have) and the breakfast was very good, the size of the dining room was large and the lines moved very quickly even when busy. Would recommend to friends, or go again with my family. We were all very comfortable

"Peaceful Retreat"

5
18/07/2016

We stayed in Gardiner on our last trip to Yellowstone, and enjoyed this hotel so much that we decided to stay here again. This time we were in the main hotel building, because the riverside building was booked. Our room had 2 Queen size beds that were very comfortable, a nice bathroom, and the other usual features. There was a hand-written note from housekeeping welcoming us, and mints on the bed after they'd been in to clean.

"Excellent location for exploring Yellowstone"

4
15/07/2016

We stayed here as part of our trip to Yellowstone National Park. The location is brilliant, being very close to the north entrance. The hotel was clean and comfortable. Breakfast is served in the adjacent restaurant which was good and set us up for the day. This is luxury lodging but is a fraction of the price of staying in Yellowstone itself.

"Very convenient"

4
13/07/2016

This is a great location to stay very close to the north entrance of Yellowstone. This main street of Kalispell has all the conveniences to prepare you for a great Yellowstone visit. Our room was spacious and clean and breakfast was quite good. The view of the river was wonderful right from our room. I would recommend getting a top floor room to avoid listening to the pacing of people above you (common in these types of older wood frame hotels).

"Beautiful view--and they have a pool"

3
08/07/2016

We arrived at the Best Western around 9:00 pm, after spending the day in Yellowstone. We drove up from Jackson Hole, WY, toured the Tetons and stayed in Gardiner, MT for the night. This hotel was a basic Best Western, nothing special about the room itself, but our view was amazing! My sister and nephew enjoyed the pool while we went in search for dinner. We thought the restaurant attached to the hotel was a bar, but when we had our hot breakfast there the next morning, we wished we had grabbed dinner there. The hot breakfast buffet is up the parking lot ramp and at the restaurant that is attached to the hotel. It would be nice if there was a more direct route to it, rather than having to walk where the vehicles drive. You receive a ticket for breakfast when you check in, one per person.

"Nice to view but..."

3
07/07/2016

The structure is beautiful, great location right on the river, with views from the rooms on the hill. Unfortunately everything is dated, we should make some improvements. a bit noisy rooms in Motel style. Breakfast is served in an adjacent restaurant, note the opening times. The staff here is very kind and helpful, but, at the reception is not reigned quite happy. Being in a strategic position to enter or stay out of the park, that is the advice to stay there. Beware though, the price paid is not worth the services rendered.

"Stay somewhere else!"

1
07/07/2016

Smelly, noisy, air conditioning problems, unprofessional & incorrect reservation process. My credit card was charged incorrectly to the extent that it was frozen because of suspicious activity and had to be credited, which after a week still has not shown up on my account. Would not recommend staying at this property.

"Quality has gone down in 2 years"

3
04/07/2016

Have stayed at this BW previously and was very happy with our stay then. Staff did not seem knowledgable with the area (about dining) and the pool and hot tub needed some sprucing up. The trees needed pruning-was hard to enter the one door without getting branches in the way.

"Great River View; otherwise somewhat tired and deficient"

3
04/07/2016

stayed here 2 nites going in/out of Yellowstone. First nite = OK, but this place needs updating. 2nd nite we had their only suite room next to office. Issues: theres only 1 AC unit for 3 rooms, bedroom ceiling fans all made noise on every turn, and the carpet had just been cleaned and was still damp when we arrived and stayed that way for our stay. No box fan available to help the drying process. And we paid over $300 for the nite in the damp, noisy room. Our expectations are higher for the "premium" room at this place. Breakfast is good, except when the bus trip folks arrive enmasse.

"No worries"

4
03/07/2016

Such a nice relaxing stay, clean, and fun with beautiful views. Had a wonderful time at the pool although only one jet works in the hot tub. Nice staff, they answer questions and you just feel good about staying there. The complimentary breakfast is within walking distance not in the hotel itself but by far the best free breakfast you can get these days.

"Ok for one night with kids"

3
01/07/2016

Arrived in Mammoth after a couple days in West Yellowstone and needed a place to stay with the family (3 kids+ 2 adults). Reserved a one bedroom with 2 queens. Planning on one kid on the floor in an aerobed. Was unimpressed upon arrival (kind of sketchy) but room was clean, motel like (ground floor/car entrance to room), had a decent indoor pool and hottub kids loved and a view of the Montana skyline that is picturesque. Didn't stay at hotel long before heading up to main town for dinner. Was fine for a quick night but was really tight room for us 5.

"Great location for our Yellowstone Adventure"

4
29/06/2016

Our motel room was very clean and quite spacious. The tub/shower and toilet were together in a very large space with a heat lamp in the ceiling. The vanity sink was in its own area so two people could get ready at the same time (could use higher wattage bulbs). A fridge, microwave and coffee maker are in the room. The beds and linens are very comfortable. Cleaned thoroughly every day. Our room was on the first floor with parking outside the door. Very quiet with the river not far away. The location close to the park was perfect. We loved driving through Mammoth each day and watching what the elk were up to. Good breakfast buffet included. Friendly servers at the restaurant. Quaint little town.

"Great Place to Stay"

5
29/06/2016

The rooms were very clean with very cold air. The front desk attendants were great in helping us with everything. Breakfast was served at a restaurant up on the hill above the hotel. It was great to be served real eggs for the first time in 7 days of traveling. The view from the swings in front of the hotel along the banks of the river was wonderful. We spent an hour out there in the evening hours just enjoying the views. Definitely would stay there again.

"Home base for yellowstone"

5
28/06/2016

Stayed here for a week while exploring Yellowstone. Rooms were clean, comfortable and quiet despite hotel being full during our stay. Northern entrance to park was only minutes from hotel. Close to restaurants, gas stations, and convenience stores. Views from hotel were amazing in all directions. We had a room facing the water and mountains which we would highly recommend. We could see pronghorn grazing on the other side of the water from our window. Will definitely try to stay here again in the future.

"Don't let the look fool you!"

5
27/06/2016

We arrived very late at night and when I saw this place, I was irritated at first. It is expensive and I thought it looked horrible. I then realized we had a view of the beautiful river and mountains. Then when I opened the room, it was the cleanest and freshest smelling of our entire 2 week trip. The shower wasn't that great due to the water pressure, but otherwise, we really enjoyed our stay. Gardiner is a very quaint place! The breakfast is AWESOME---- it's at a real restaurant and the buffet has eggs, hashbrowns, sausage, pancakes, lots of fresh fruit salad, cereals, pastries, juices, coffee, and so much more! The waitresses couldn't have been sweeter. It was a nice surprise!

"Best Western, Gardiner, MT"

3
27/06/2016

Gardiner is just outside the northern entrance to Yellowstone Nat'l Park. This motel is a little dated but clean and convenient. Provide a laundry room for travelers on extended trips. Free breakfast provided in the Yellowstone Inn adjacent to the motel. Great view of the snow covered mountains. Had deer and elk roaming on the grounds of this motel each day on the banks of the Yellowstone River.

"Great stay while visiting Yellowstone!"

5
27/06/2016

We spent one night here when Mammoth Hot Springs Hotel wasn't available and thoroughly enjoyed our stay (after 4 days in the park, it was nice to have some of the amenities not offered at the hotels within Yellowstone (internet and TV, for example)). The north entrance to Yellowstone (Roosevelt Arch) is literally about a minute's drive from the hotel. The room was very spacious and clean. Would stay here again if ever back in Yellowstone. It was a little on the pricey side for a Best Western, but I'm sure that the proximity to the park is the reason.

"Best Western, Gardiner, Mont."

5
24/06/2016

The only problem with this visit was the air conditioner was slow in cooling the room. The staff was excellent in trying to make us more comfortable. We were very lucky to have obtained the last 2 rooms available for the night, and appreciated the helpfulness of Best Western personnel.

"Great starting place to Yellowstone"

3
18/06/2016

It's an older place but everything is very clean. The river view rooms are really nice. The breakfast is a short walk but it's very good. The location is great. I highly recommend this place as the starting point at Yellowstone.

"Yellowstone visit"

3
16/06/2016

Only giving 3 stars because you have to walk across the parking lot to get your breakfast. The shower was very clean and inviting with 2 shower heads, which was very satisfying after a day spent in Yellowstone. Had a nice view of the river with sitting areas.

"A view forgives minor problems"

4
15/06/2016

Yes this hotel is old, but..... A very nice young man named Phillip checked us in with a smile and conversation. We were in a room in the building next to the Yellowstone River with a view of the mountains! Although the outside of the building needs some cosmetic work our room was great and looked relatively new. As I write this review I am lying in bed with the window open listening to the river and watching the clouds come down over the mountains. We have a small table and two chairs in the room plus a desk. Each of the bedside lamps have outlets that will hold two electronic chargers! There is a vanity area off the bathroom with new fixtures. Breakfast is a typical hotel breakfast. My only gripe is their wonky WiFi. Emails will go out quickly but not ones with photos. The server kicks you off every five minutes. They need to upgrade their system. I have 5 bars on my phone.

"Small"

3
15/06/2016

Hotel staff was young and rude, restaurant where you have breakfast is small couldn't eat second day, overall for the price you pay NOT worth it!! Phone didn't work in the room. TV was hard to hear, had no way to let room service know we didn't need service came back to our stuff moved yet no extra coffee or towels. The best thing about this hotel was the view!

"Expensive"

3
15/06/2016

Price dictated by location and available lodging--at entrance to Yellowstone National Park and verybusy time of the year. You have to pay for the convenience. This motel was surprisingly quiet and conveniently located.

"Great Place to Stay"

5
14/06/2016

This place is convenient to Yellowstone. If you are not able to get reservations in the park then this is the next best thing. Breakfast was good and also the wifi. The staff was nice and helpful. They even had cookies in the evening.

"Comfortable, clean and quiet"

5
13/06/2016

We were greeted by friendly and professional staff. The room was very clean and comfortable. The hotel is located just off the street but it was very quiet with a nice stream flowing by the parking lot. We enjoyed our stay very much.

"Not good. "

2
13/06/2016

We had several complaints about this hotel, but the main issue was cleanliness. Our room had a kitchen with a small set of dishes and cooking utensils. Many of them were just not clean. We didn't end up using the kitchen at all. The rest of the room was dusty and just not well kept. After our first night the beds were made but nothing else was cleaned. Overall a bad experience. All this for peak season rates of over $300 per night.

"Good location for Yellowstone"

4
10/06/2016

The hotel location was very convenient for the northern entrance to the park, we booked for a 5 night stay. Had a ground floor room which suited us fine as I could park my vehicle right outside our door each evening. The only time had any staff dealings was at check-in and check-out, very friendly and helpful on both occasions. Everything worked fine for us and certainly enjoyed breakfast at the Yellowstone Mine restaurant next door, available from 6:30 and such friendly service. I really liked their sausage. The only downside was when someone on the floor above was having a shower in the middle of the night. Not great. It is also fair to say that the hotel rate was a bit high given the room standard, but you are paying for the location more than anything.

"Trust Me"

5
10/06/2016

Ok, this is an older hotel. But before you balk at the idea, whatever it lacks in newness the area makes up for! This hotel is right on the Yellowstone River and they have wooden swings set up for the guests to sit and enjoy for hours. If you are lucky enough the deer or some other wildlife will walk through while you are there. My room was very clean! The bed was comfy- I mean after a long day of hiking in Yellowstone all day it didn't take much to fall asleep after. The staff was very friendly and really- I wish I could have stayed longer!

"BEAUTIFUL Suite!"

5
10/06/2016

We've stayed several times in Gardiner and in other places in and around Yellowstone over the past 25+ years, but nothing has matched the suite we had at the Best Western in Gardiner! I'll definitely be staying there again.

"Second time staying here. Great place to stay!"

4
09/06/2016

I have enjoyed my stay here both times I have traveled to Yellowstone National Park. Jan 04-09, 2016 and now June 04-11 2016. The location is very convenient to the North Entrance of YNP an a short drive from Bozeman Airport. The staff some what let me down this time, I had a package overnighted to me here and when my wife called to find out the address and how to overnight it to me, the person in the office did not tell her you could not use USPS to mail here because the mail only goes to their po box! She mailed it to their physical address and include my name and room number but it's still only went to the post office. So a word to the wise only use Fedex or UPS to send your gear here! I am out $85 for the overnight fee and have to go to the Post Office to try to locate my package. This ruined two days of my plans.... Other than that, this is the only place I will stay in Gardiner,MT. BTW I love their restaurant and breakfast buffet!

"Big family room"

3
06/06/2016

Older hotel, but nicely kept. Large comfortable room. Good for overnight stay. Large breakfast in separate restaurant, o.k. food. Right on river. Nice pool and spa. Rate very high, but location close to Park.

"Room with a river view!"

4
04/06/2016

The rooms were dated but very clean. On our morning of departure, we did experience a little electrical problem with the bathroom light going out when I unplugged the hair dryer on the opposite wall near the sink. I played with the outlet a little bit by unplugging and resetting the plug on the coffee maker and the hairdryer until the light came back on in the bathroom. It seems the outlet had a short and we reported it to the front desk at check out. Staff said they would inform maintenance right away. Make sure you ask for a river view, it is beautiful. Free breakfast buffet was located next door and was good. They had breakfast items of scrambled eggs, sausage, toast, hash browns, juice, cereal and fruit. If you left hungry, it is your fault. Overall, the staff was friendly and the stay was good.

"Yellowstone National Park"

5
01/06/2016

This hotel is located in Gardiner MT, right outside the North Entrance to Yellowstone NP. The rooms are clean and spacious. Laundry facility is right there on the property which makes it really nice. There is cool little Bar and Grill called the Rusty Rail and the Yellowstone Mine restaurant located right in front of the property. The hotel offers a buffet breakfast at the Yellowstone Mine for everyone staying at the hotel.

"Clean/Helpful"

4
31/05/2016

The hotel was very clean and well taken care of. The front desk clerk was very friendly and very helpful, she was very knowledgeable about the area and willing to help us find the restaurants that we would enjoy. The indoor pool is kept at 88 degrees which appeals to cold blooded people like me. Would definitely recommend.

"Nice, clean, comfortable big rooms!!"

4
29/05/2016

The hotel was very adequate and the service great. I didn't know to ask for a view room and my view was not good, but when I went outside the mountain view was just beautiful. I wouldn't hesitate to stay here again when in the area! The breakfast was complimentary and it was very good. The location is convenient to the Yellowstone National Park.

"Best BW View"

4
28/05/2016

We spent one night in this hotel, after a day spent in nearby YNP. The room was very spacious and contained the usual BW ensemble of a fridge and microwave which we used. The view we had from the 2nd floor was second to none with evening wildlife, coupled with views of the Middle Rocky Mountains. We ate dinner in the Yellowstone Mine which we both enjoyed, if the service a little perfunctory. Would stay here again, given it's prime location.

"2 Bedrooms and a Kitchen"

4
27/05/2016

We were traveling with another couple and got a 2 bedroom suite. It was very spacious and pretty comfortable. We only stayed one night and then we weren't in the room for anything more than sleeping so it was more than sufficient for our needs. It is in a great location that is close to Yellowstone. The breakfast was okay. My only real complaint? The light in the bathroom automatically started a very LOUD fan and you couldn't see anything if you didn't turn on the light. I found that annoying.

"North Yellowstone"

3
25/05/2016

Although I did not inspect all rooms, mine (101A) could use updating. Not sure what makes this property a "Plus," but in my opinion, it is just a run of the mill Best Western. Walls and floors are paper thin so anyone walking in room above or in the hallway could be easily heard. Parking was difficult if you came back late in the evening. The Internet service was disappointing/ I was only three rooms away from the router, and could barely connect on either PC or Ipad. I listed as no Wi-Fi, because I could hardly receive the signal. I noted that several routers were in the hallway, but the Ethernet cable was cut. The breakfast, well probably the best thing going was the eggs. They were real. The sausages seemed to be cooked in a deep fat fryer, greasy and overcooked. The Hash Browns just overcooked sitting in the chaffing dish. The coffee was very weak. Just some comments, it was what it was.

"Great place!!"

4
23/05/2016

Room had two doors; one to the outside so I could park the car close by and one to the hallway where I could get to the pool and hot tub without getting cold. Hot tub was nice... could have been a bit hotter and timer longer. Good channels on the TV. One day of check out, housekeepers kept knocking on the door 3 times starting at 9 am.

"Gardiner"

4
23/05/2016

Very comfortable room. Excellent beds. Very good value. Hmmmm.... I need another 145 characters in order to submit the survey. OK. The location is very convenient to restaurants and to Yellowstone National Park.

"Loved the view from our window"

5
22/05/2016

This is an outstanding motel, with a super breakfast. Our room overlooked the Yellowstone River and we saw antelope on the hills to the southwest. The room was super clean and the bed was comfortable. We can't wait to get back up to Yellowstone, so we can stay here again.

"Small town feel with big adventure"

5
21/05/2016

This was our 4th year in a row staying at this hotel. We bring our entire family and rent 3 to 4 rooms each year. Gardiner is a bustling small town with quaint local shops during the day and some nightlife as well. *Something to note* ???This hotel is called Best Western Mammoth Springs, however it is at least a 5 mile winding road through mountainous terrain from actual Mammoth Springs. It is actually located in Gardiner, Montana which is the North entrance to the park and the closest to Lamar Valley which is where most of the animals are. ??? It's set back off the road,down a small drive and right on the river. I do love it here, and will return again and again. I've included a few pics from my room view and a pic of the shops at the north entrance. *spend the extra money for the river view*

"On Excellent place to stay when visiting Yellowstone"

5
21/05/2016

Clean rooms, friendly staff and and a good value made this visit memorable. I stayed at the Old Faithful Snow lodge on this trip and I enjoyed my stay at the Best Western much more. The complimentary hot breakfast was one of the best complementary hotel breakfasts I've ever had.

"Nice Surprise!"

4
19/05/2016

Clean, decently-appointed room, incredible view and friendly staff. Very luck to find a vacancy just outside Yellowstone with no reservations having been made. The restaurant and lounge next door were also nice and very friendly staff. And a full breakfast before you head-out for a day exploring in Yellowstone was a very pleasant surprise.

"Excellent customer service"

5
18/05/2016

The entire staff was accommodating and courteous. The restaurant staff was also friendly and competent. There is an on site saloon and bar and gift shop . All of which make a stop over enjoyable and convenient. the front desk staff went above and beyond to make sure our stay was most comfortable and the housekeeping staff insured our rooms were kept clean in a timely manner.

"Great location with poor reception"

3
18/05/2016

Our reservations were made online at the hotel's website. All confirmations and correspondence have been easy and as expected before arrival. Upon arrival, reception was busy, and the attendant that checked us in was not experienced, and lack of experience and much misinformation caused confusion and an unpleasant checkin for our party. The other staff member was also extremely busy and too flustered to help and also did not properly address the unfortunate experience that we had with this untrained staff member. Upon checkout two days later, the manager took note of our complaints, apologized for the untrained staff member and for our unfortunate experience at check in. The room was clean. The best part of staying at this location was getting a river view room on the lower level. The river is loud, but the vista is amazingly beautiful.

"Very close to park gate"

5
17/05/2016

Just stayed here, our room was clean, and they have everything you need for your stay. Beautiful views and close to the park gate. We will definitely stay there next year, the staff was very friendly.

"stay here by the park"

4
16/05/2016

This place was a nice place to stay. The restaurant next to BW is very expensive for the few items on the menu. Breakfast was a nice breakfast but some of the food was burn and or cold. 9 rating on the hotel 5 rating on the restaurant next to it

"Great choice for Gardiner!"

4
07/05/2016

The room was clean, the bathroom shower had two very large shower heads, lots of hot water, bed very comfortable. We requested and received a king room overlooking the river and mountains and they delivered!! It was great! All staff members we encountered were friendly, well trained and were obviously interested in our comfort. We brought our dog and they were very accommodating in that regard as well!

"Good Value in a Seasonal Community"

4
04/05/2016

Hubby (age 67) and myself (age 62) spent one night here. We had a riverside room with a king bed. +Large room +More than adequate furniture (room had a small desk/writing area, another table w/chair and two side chairs) +Microwave and fridge +Comfortable bed +Very Clean Bath: +Vanity separated from lavatory/shower unit so it's more flexible +/-A step-over tub; doesn't bother us but if you need a walk-in shower you should maybe check with the front desk +Very clean +More than adequate towels Pool/spa/sauna: +Pool clean +Spa clean but uninspiring +Both restrooms nearby and include saunas -Get pool towels at front desk instead of right there near the pool -No windows in pool area Breakfast: +/- O.k., this is the only reason I don't give it five stars. "Includes buffet breakfast" +Breakfast is served in a restaurant adjacent to the hotel, just short walk -"Buffet" is using the term loosely. Think breakfast like you'd get at any mid-range motel/hotel. Think scrambled eggs and sausage in chafing dishes NOT a restaurant type buffet. +At least the atmosphere for breakfast is more interesting than the typical conference room turned breakfast area +You get REALflatware, plates, coffee mugs (can't stand my morning coffee out of a styrofoam cup!) Remember that Gardiner is a small community, reliant on Yellowstone for much of its traffic and many businesses are seasonal. For the money we paid in this location, it was adequate.

"Two "Reading" Chairs! Great Views!"

4
21/04/2016

The views of the mountains, wildlife, and river are the best in Gardiner. Roomy, COMFORTABLE, clean, pleasant room. The room had a good supportive desk chair AND a good arm chair, as well as a small table with two dining chairs. I appreciated the fact that neither of us had to spread out on the bed - or stand!! - to read and relax in the room.

"Great experiance at Yellowstone front door!"

5
15/04/2016

Enjoy sleeping soundly with a reasonable room rate with Yellowstone Park's entrance only minutes away! The complementary breakfast is delicious along with the happy service. Best Western at Gardiner, Montana is a great place to stay when visiting Yellowstone Park especially in the off season!

"Best place to stay hands down!"

5
01/04/2016

This hotel is just great, the breakfast in the mornings is exceptional, i cant say enough about the awesome staff, great location with strip mall right across the street, many restaurants within walking distance. The Restaurant/Lounge next door has awesome food, (get the steak strips) and also has a Big Wheel to spin once a day to win prizes! Nothing but good times await you here! Stay Here!

"Good"

3
29/03/2016

A comfortable rustic old hotel, close to Yellow Stone NP, about 15 minutes by road from Mammoth Hot Springs. The rooms are large and clean, the beds comfortable, the curtains/carpets old. The rooms have the usual amenities - microwave, refrigerator, cable, and free wifi. Plenty of parking and a decent hot free breakfast. There is also a pool and jacuzzi. For the area this is a decent hotel with a great location. Rooms are expensive in the area, including this one, so plan and book early if you are heading to Yellowstone.

"Really good value"

4
17/03/2016

Well, I suppose value is what you pay, for what you get. The intricacies of BW Plus to BW is beyond me, so I will simply give my impressions of my stay. The room we had overlooked the river and was in a building away from the main part of the hotel; it was much quieter because of that, and all we heard at night was the Yellowstone river, beneath our window. Lovely. The receptionist was excellent in her approach and helpfulness. The room was spacious, well lit, comfortable, had a new carpet and was clean (although the inside of the windows are desperate to be washed). Breakfast is in a restaurant/diner type place which takes coupons from the hotel to the value of $7.95 per person. Food is typical diner breakfast and we found it a change to be away from the soulless breakfast eating areas usually found in mid range hotels. This place is also a ten minute walk to town and I found it a good all round place to stay. Recommended

"what a view"

5
14/03/2016

stayed in the river view rooms - mountains, wildlife, the sound of the creek below - perfect. staff was wonderful and late checkout was not a problem - we enjoyed the Jacuzzi and pool - everything was clean and bright - great place and we will be back!

"Clean, But Could Use Some Maintenance"

4
07/03/2016

My wife and I took a quick trip to the north entrance of Yellowstone Nat. Park over the weekend. We chose to get a reservation for one night at the BEST WESTERN PLUS By Mammoth Hot Springs located in Gardiner, Montana. This property is part of a small complex that includes a gift shop, restaurant, and several motel buildings. The complex is located on the bank of the Yellowstone River as it runs through Gardiner. There are river-view and mountain-view rooms available for an extra cost. We opted for one of the least expensive rooms and paid about $89 for one night. The window in our room looked out to a concrete embankment about 3 feet from the window. It gave some day light and I guess I could look on the bright side and say it gave a lot of privacy. The lobby is fairly small but nicely decorated with paintings and sculptures of western motif. The desk clerk was friendly and helpful in getting us checked in. The large parking lot is off the main street and well protected from both local foot and car traffic. The hall way was clean and the carpet seemed clean as well. Similarly, our room was clean. One of the things that makes us feel as if a room is clean is if we feel we can walk barefoot on the carpet without concern. The carpet here was very clean. The room was organized similar to most motel rooms. Ours had two queen beds, a TV of approx 40" with "clean" remote, one corner lamp, one table lamp, and a desk with a couple of chairs. There was a coffee maker and a clothes iron. The shower and toilet were in a separate room from the lavatory. The fixtures, shower insert, and toilet were all in good working condition. The water pressure and temperature were very satisfactory. My only complaint about the bath facilities is that the shower insert had not been installed with a proper under-layment. As I would move around in the shower the floor of the tub would squeak and groan. The beds were nicely firm and I did not notice any sag in the bed. The sheets were clean and there were four hypo allergenic pillows for each bed. Some of the pillows were softer than others which did help with sleeping when I finally found the one that fit me best. As in many motels, water running in nearby rooms, or those on the floors above, could be heard as it drained through the pipes. The same occurred here but it did not seem as bad I have sometimes encountered. But, there not very many clients at the motel the evening we were there. Probably, my biggest complaint was the creaking floor boards. The floor in our room creaked as we walked across it. I was not concerned because we were on the ground floor so I knew that no clients were in rooms below us to be annoyed by us walking on the creaky floors. However, the floor in the room above us creaked a lot as the people in it walked around and so that was a bit annoying. We could tell they were walking normally and not "stomping" but the floor still creaked. The room fee included a continental buffet-style breakfast typical of what is found in most motels of this caliber. We didn't arrive until breakfast was nearly done being served but the food didn't seem to be of very good quality. Friends we were with also thought the food to be of lower quality for a BW+. The staff persons were all very friendly and helpful. Even though we stayed in the lower cost rooms, I think this BW barely qualifies for the BW+ classification. It is more likely a very nice BW but I would consider it a only low end BW+. The breakfast I would rate as a 2 or 3. The creaking floors and water noise in the pipes would make want to rate it as a 3. Overall, I give the motel a 4 rating based on cleanliness.

"Smelly Room!"

2
07/03/2016

Front desk staff was friendly. The breakfast buffet was really nice, but - we had multiple problems with this room: smell, remote, broken towel bars and a shower head that came off the wall. They moved us to another room that, again, had a horrible smell!

"Nice, clean, convenient hotel"

5
01/03/2016

Nice hotel. Clean, comfortable beds, very accommodating for us and our pooch. We wanted a convenient hotel close to restaurants for going into the Lamar Valley early in the winter morning and this suited us very well. Thank you!

"very good hotel , restaurant not so good"

4
01/03/2016

The hotel was good enough clean , the only thing was there was no elevator, the front dest lady was nice to give us a room that was away but possible noise that disturbs my husband during sleep. we were given a river view room which was really nice, my husband worried that the sound of the river will keep him awake, so he slept away from the window

"A Nice Place, a Bit Too Pricey"

4
24/02/2016

Well located hotel in a convenient jump off point for Yellowstone NP. More a converted motel as the rooms have outdoor and indoor entrances. Comfortable room with the normal amenities. Cable TV service erratic, but that may not be the hotel's fault. Fridge in room which is always welcome. Free breakfast buffet at the adjoining restaurant very good. Parking excellent. Only knock I have is that it's a little overpriced.

"Enjoyable 4 night stay with GREAT RIVERSIDE MOUNTAIN VIEWS"

5
18/02/2016

while we were not out in the great outdoors, we enjoyed the view from our room, always something new to see when the sun came up. Watching the deer, elk, and Bison come to graze on the beautiful mountain side was very relaxing. The hotel was clean and comfortable, bedding and pillows adequate. It was a little noisy from loud people coming back from the bar, but nothing turning up your television wouldn't drown out, HEE HEE. Breakfast was nice. not just cold stuff and fruit. Hot sausage, sausage and biscuit, and real eggs, even a hash brown casserole. The casino next door was a joke, as probably most in the area are. If you want to win any money, it won't be here. We adored the little store annexed to the bar and dining area, I found my customary souvenir spoon, magnet and shot glass at a reasonable price, and they had some expensive classy stuff there as well, for those who like to spend a little more $$$.

"Good Accomodations and Restaurant/Bar"

4
16/02/2016

Spent one night here on a recent Yellowstone Snowmobile Adventure. The rooms are large and nicely appointed. Very clean. Comfortable mattresses and good bathroom towels. Easy to access bar/restaurant on site. Good menu - lots of locals on Friday night so that is an endorsement. Good Happy Hour.

"North Entrance Visit"

5
16/02/2016

Centrally located, fast check in, room was massive for the three of us, loved the fridge and microwave, great for a three night weekend! Room and sheets were super clean "I am a freak about this"! Nice hot shower after a day in the park, used the washer and dryer "don't like taking home dirty clothes", and it was only $3.00 total. Stunning view of river from our non river view facing room. Love that the horse and ski-doo rentals are right there. The pool and hot tub were clean as well. Limited tv channels however. Loved that the breakfast buffet is included in the price to the diner next door, the staff there are awesome also. Don't miss the spirits and the lounge either. We will stay here going forward. Only negative if there was one, neighbor had tv up loud and when I complained the staff came right down to see which room it was, but then after they did so our neighbor still had it up loud, so I called back a second time to the front desk and then within moments it was all peace and quiet thank goodness. The housekeeping did a stay over refresh and refilled our coffee bar and shampoo type items.

"est Western at Mammoth Hot Springs"

5
16/02/2016

The Best Western at Mammoth Hot Springs in Gardiner, MT offers clean quality rooms with a helpful staff in extremely close proximity to The North Entrance to Yellowstone Park, (if you are feeling adventurous, you could walk 1.3 miles to the entrance!) Some of the rooms offer up fantastic views of the Yellowstone River and the magnificent Electric Peak! Lots of parking is available and the stores are a short walk away.

"Clean, comfortable room, perfect staging area for Yellowstone"

5
14/02/2016

Room overlooked Yellowstone River, with elk & bison grazing across the river. Room was clean, great bathroom area, comfortable beds. Breakfast included at an adjacent restaurant. Buffet was basic, though no fruit the day we were there.

"Close to entrance of Yellowstone "

4
12/02/2016

Clean comfortable bed Close to North entrance of Yellowstone Easy to find after a long day's drive Spa bath in room next to bed bathroom tiny but clean Overall dated but clean Heater worked a treat - very cold in winter Ask for a room with a view Breakfast included - usual buffet style offerings Dinner big serves

"Great place to stay! Pet Friendly and clean"

5
12/02/2016

loved the king bedroom suite, had own balcony lots of room for my two four-legged boys to play. Great hotel and staff! Had computer and printer set up for guests to use. loved the indoor pool and hot tub, also had a sauna to relax in after a full days activity in Yellowstone park. had a great breakfast and lunch in the restaurant and lounge.

"Good value and close to the park"

4
11/02/2016

I found this hotel through the Yellowstone Year Round Safari company. We booked a snowmobile tour with them and it was great. I found out from the office at the Best Western that the road through the park to Cooke city is open during the winter. I didn't see that on the NP website. We wanted to be able to drive around and look for wildlife. Staying in Gardiner worked great for us and is much cheaper that staying at a NP Lodge. We enjoyed renting a car in Bozeman and have the flexibility of driving on our own. You can snowshoe or hike with crampons on some of the groomed trials. We hiked the trail to Tower falls. We had a river view room at the Best Western and it was nice. The staff is very helpful. If you have questions just call them. The free breakfast was just okay.

"A winter stay"

5
22/01/2016

I had a two night stay at this hotel in January. The staff was all wonderful and the room was clean and comfortable. I would recommend this hotel to anyone going to Yellowstone as it is just outside the north entrance. The wildlife is just out your door at the hotel. Beautiful!

"Yellowstone Surprise"

5
14/01/2016

Well, it's not really a surprise because we always stay at the Gardthe best!iner Best Western in the winter (which is at least once a year.) You can't beat the views, the rooms are spacious and very comfortable, the price is right, the free breakfast buffet is exceptional and it's the best place to stay when visiting Yellowstone Park in the winter. The hotel offers guided trips to the park. The staff we have encountered over the years make sure that your stay is

"Great Hotel - nice room - hard beds"

4
07/01/2016

My family enjoyed our visit over the weekend. We had a large suite with full kitchen and such. The room was clean and view was good. The only issue for me was the mattress - a bit hard. Furniture was nice. Temperature control was a bit hard as we would not read were to turn up or down. Room was cold then we got way to hot. Finally got it leveled out. Staff was always nice - pool, hot tub and hot saunas were clean and fun.

"Very average"

2
22/12/2015

We stay here to do the Yellowstone snow mobile tour (which is great), it was more convenient as the tour is starting from the hotel, but except that hotel is very average... Internet connection is slow and disconnecting all the time, they have printer but no ink and the staff if not very helpful !

"I couldn't sleep better"

4
15/12/2015

We stayed 2 nights here. The rooms are simple, but clean and spacious. Ours had mountain and river view, and this choice was great. I loved the sound of the river while we were relaxing. There is a indoor heated pool, what was great. The hotel is near the North entrance to the Yellowstone, so you don't waste your precious time going back to the park.

"Beautiful views"

5
15/12/2015

I would highly recommend this Hotel. Very Clean The Restaurant provides a great breakfast, lunch and Dinner. Their Lounge is set up like a Sports Bar serving good food and service. We stay here anytime we are in the area. Deer and Elk roaming the property.

"beautiful sceneary"

5
07/12/2015

the Mammoth Springs hotel was really nice, we did not make a reservation in advance and we went to Yellowstone south side and it was so.. very convenient to the park. the breakfast was not located at the hotel but just few stairs away and it was excellent. you could actually order off the menu and get a good hot breakfast! Also the wildlife from the parking lot was as good if not better than what we saw in the park. Elk right at your back door. Awesome!

"Very nice place"

4
06/12/2015

Absolutely wonderful staff!! A hotel is a hotel. Rooms, beds, etc. The staff can make or break it. This staff made our stay wonderful and we will certainly return to this hotel!! The rooms were nice, the decor nice, the area nice. Food was great. Thanks to all the PEOPLE there that were so nice.

"Wonderful service in a great location...."

4
28/11/2015

Easy to find after a long day's drive and terrific check-in service. Our room was clean and tidy on arrival. The old family restaurant beside the property is a real treat with great BBQ. Access to the Park is straight through town so this a great starting point for your Yellowstone adventure.

"Poor condition of the facility"

2
04/11/2015

The room, exterior doors and general appearance was poor. WE found a large spot and toenail clippings on the carpet. The window opened on a concrete wall. The mechanisms to lock the exterior doors were not working. The pool looked dirty. Complimentary breakfast at the restaurant next door was the only saving virtue.

"Trashy motel--literally"

2
03/11/2015

There was trash still in the garbage cans and water in the shower when we arrived, so housekeeping did not do a good job at all. I didn't realize this is actually a motel, not a hotel, and I was not happy to find that out after checking in. The restaurant attached was beyond horrible and shouldn't be in business anymore--the food tasted stale and greasy and the service lacked a lot. I couldn't even finish the free breakfast.

"River view and close to Yellowstone"

5
28/10/2015

We spent 2 nights here and enjoyed it quite a bit. Warm cookies at the desk, free breakfast (not very good!) free wi-fi, and an excellent river view that was a $10 upgrade per night. It is only 5 minutes to the park entrance from here. We'll be back!

"Clean, Quite but Old"

3
27/10/2015

Clean, quite not a bad location, but showing it's age. Make sure you check your bill carefully when you check-out and get the promised rate -- I was a walk-in without reservations and paid more that quoted at check-in -- my mistake for not checking the bill :(

"Don't Waste Your Money For a Sleepless Night"

1
26/10/2015

Beds are like boards and the insulation between floors is so poor you'll hear every conversation, TV show watched, and footstep (with creaking floor noises) of those above you. Maybe if you got a top floor room it would help. Since we had the jacuzzi room, and paid a higher price, we expected to at least have a quiet night's sleep...NOT SO! Also, the outside wooden stairs to the second floor were on the other side of our wall and they were so noisy whenever people went up or down it woke us up. We stayed there because we've always had good experiences with Best Western at other locations and this one was near Yellowstone National Park. We definitely won't stay at this BW again!

"Not worth the money"

2
25/10/2015

I know that it is the entrance to Yellow Stone but this hotel is overpriced. The reception upon arrival and departure is dismal. 12 minutes on the phone talking to somebody before bothering to talk to us. Rooms are furnished with "tired' furniture. Breakfast in the adjacent diner is not great. WiFi does not work in the room. Have to go on the balcony !!! This hotel lives with busloads of noisy tourist and obviously does not care about couples. Way overpriced. A poor member of BW. I will never go back there.

"Best hotel for a Yellowstone vacation."

5
25/10/2015

Loved our stay at Gardiner, MT. Great location, breakfast is awesome. Nice rooms, clean and comfortable. Service was great . Can't think of anything to improve it. Will definitely go back and recommend BW Mammoth Hot Springs hotel.

"Get a room overlooking the river on the ground floor for great views"

4
21/10/2015

This motel is your typical Best Western which is not all bad. The location in Gardiner is very good but you may not have to leave as their onsite restaurant is top notch and decorated like an old west mining area. We saw elk and moose grazing across the river and had a mostly tame rabbit below our railing. I would stay here again.

"Buyer Beware"

1
20/10/2015

Don't make a mistake on your reservations!!!!! Accidentally booked a day early and when we showed up I owed 405.00 already billed on my card. Still had to wait for rooms to be cleaned even though it was evening. After LOTS of discussion manager met me half way. I know it was my mistake but geez have a heart for humans and good business!! Never again! Don't even ask about the night clerk!!

"Hotel policy disagreement"

3
19/10/2015

Stayed 4 nights. Had argument over room not being serviced after the first night. Came back to the room to find it untouched. The (unwritten) policy is that the room is not serviced if ANY item of personal property is left on the bed (including nightclothes). We had to place all personal items together on a small table to ensure on every other night this did not happen again, which felt very strange. Been all over the world and not encountered this one. They gave us some money back for that night, but we were left feeling uncomfortable in a situation that we could not possibly have known about. Standard sort of motel, reasonable room.

"Yellowstone Trip 2015"

4
19/10/2015

The hotel was clean and the staff were very friendly. The breakfast buffet was great and had a variety to choose from. The beds were very comfortable. The only complaint was the room seemed a little musky but was alright after the air was turned on.

"Good motel on northern boundary of Yellowstone"

3
18/10/2015

Good BW motel with clean room and bed was comfortable. Includes breakfast at nearby restaurant. Office staff was friendly. We had a river view but honestly not really anything special but there were a few couples sitting outside in the evening.

"Excellent location,just outside Yellowstone"

4
18/10/2015

We stayed three nights at this hotel for its excellent location, as we knew this place from 4 years ago : much more affordable than staying inside the NP.Although we knew that this was the end of the season, it was still fully booked and that explains maybe the less friendly reception we received here, which is atypical for most BW's. The location,quality of the rooms, wifi etc are however very good , as well as breakfast next door ; good choice overall !

"Convenient and comfortable with a western flair"

5
17/10/2015

Starting our visit to Yellowstone on a north to south route, we had a great beginning at this hotel. The access to the hotel itself is actually from the back of the property; a casino and restaurant are on streetside. From the moment we walked into the lobby, the proprietors were most welcoming. Arriving late there was precious little parking left, but they showed us a space next to grazing deer. Because they have no elevator and our room was on the second floor, they offered to help us with our luggage. None was needed, but the offer was nonetheless appreciated. They said they gave us a room with a view and so they did; come morning the riverside view was sparkling with frost as the sun breached the mountain. They provided a voucher for free breakfast at the associated restaurant a short walk from the room. We enjoyed the buffet thoroughly. Although it was very busy – wait staff were hustling to bus tables and serve coffee, there was plenty of room for everyone, and the food was a notch above standard Best Western fare. The western theme was nice although we did find the herd of elk heads at the top of the stairwell a bit disconcerting as we headed out to breakfast. . Oh yes, the room was quite comfortable, quiet, and clean, and appeared to have been recently renovated. And 15 minutes from Yellowstone sealed the deal with a great location. We would definitely stay again.

"Great Place to stay"

5
13/10/2015

When we arrived here there were two young men in reception and after our experience at the last hotel we expected the worst. However this was not the case. They could not have been more welcoming ,friendly and helpful, a very good start. The room we had been given 420 was on the riverside complex on the top floor and end of the block, good views of the mountains outside the door and great views of the river and the surrounding countryside from the room window with the added bonus of Pronghorn grazing most mornings. The room was large and unusually really well lit. It was very clean and well decorated with the usual amenities. We had no noise problems whatsoever. Breakfast was in the Yellowstone mine restaurant,a two minute walk, for which you recieved vouchers to present on seating. The buffet breakfast was very good and varied, well presented and set out, there was table service for tea and coffee. It is set on the west side of town so you have to negotiate the roadworks to get there and there is no access to the Roosevelt arch at this point in time.We would heartily reccommend staying here.

"Great Hotel"

5
12/10/2015

My family and I stayed at this hotel for five days in the middle of winter, and it was wonderful. The hotel has a great location, and is a walking distance to everywhere. The rooms are clean, and pets are allowed, which was wonderful, for we brought our dog with us. The breakfast was very tasty, and there was a large selection of foods to choose from. The staff was very nice, and it was overall a nice place to stay.

"Excellent view right on the river, great breakfast, comfy beds!"

5
12/10/2015

I was so impressed with this little gem! We had a room right on the river, I would definitely recommend asking to stay on the first floor with the river view. Our bed was comfortable, everything was very clean and nice with great little shampoos and even make-up remover! The little coffee maker was perfect, and I loved that the buffet breakfast was included. Breakfast had a ton of options and everything was very fresh and tasty. Really friendly staff too! Plus deer walking all around when we were walking to and from breakfast and dinner. Right in the middle of town, perfect for our drive to Yellowstone! I'm so glad we decided to stay here - it really made our stay so perfect.

"Nice Hotel - Thin Walls"

3
09/10/2015

Nice hotel - Check in was very slow even with two people there. Both helping the same customer - couldnt quite tell why the lady couldnt have helped us but oh well. The room was clean, nice size and comfortable beds. We didnt spend much time in the room as we were there for Yellowstone. In fact I dont remember seeing the hotel during daylight hours. We were right next to the drink machines in the first floor hallways. I couldnt hear those but I could hear people stomping up and down the hallway and laughing through the night. Very expensive for having to deal with that. Probably wont stay here again. Not so much a review for the hotel but the entire front of the city (from Yellowstone) is under construction. All roads ripped up and town is hard to navigate if you havent been before.

"ADA usage"

4
09/10/2015

The only ADA w/roll in shower has a permanent bench that takes up room in the stall and the shower has a lip that does not allow for you to roll in. Could not use shower for ADA person. However, toilet location and bathroom size was great! Next door is a great restaurant. You are given, as part of your room rate, tickets for breakfast. The restaurant in on the same property as hotel

"Bait/Switch"

3
07/10/2015

We were quoted a rate of less than $100/night when we made the reservation over the phone. We requested a email confirm with the rate and she said she was not equipped to send the email. Upon Checking out our rate was $179.00. The manager gave us a rate of $154/night,but not less than $100. The room was fine, the coffee was good and the place was very clean. We called corporate, but it was to no avail. Bottom line,quoted 91/night had to pay $154. No way to treat a disabled Veteran. Shame on Best Western. Them to

"overpriced, ada room not really!"

1
05/10/2015

Overpriced for a very basic room. When you are wheelchair-bound, you need more than just bars around toilet. Plus, toilet seat was broken. We reported it, but nothing was done. Room so cramped with furniture, no room to maneuver wheelchair. Two of the three nights, a big pickup without handicapped hangtag parked in the one handicapped spot. Staff just shrugged. So hard to get wheelchair out of trunk and get into it in a regular parking spot. The staff was young and inexperienced. We won't be coming back here. We will look for another place in Gardiner.

"Good value"

5
04/10/2015

Don't let the exterior fool you. Lobby and rooms were excellent. We were pleased with the location and price of the room. We felt it was a good value. Room was clean and appeared to be recently renovated. We skipped the complimentary breakfast after the first morning. Limited options and the staff at the restaurant was not as friendly as the staff at the hotel.

"Good Location for Yellowstone, Nice Outdoor Ambiance"

3
03/10/2015

The hotel has some rooms with interior corridors and some without. We were in a room on the second floor with exterior corridor (no elevator), but I didn't feel unsafe. Gardiner is a small cowboy town with lots of character. The hotel is on the Yellowstone River and has old wagons, swings and other western items next to the parking lot. Parking is sufficient. Breakfast buffet is in the restaurant just above the hotel. It was adequate, similar to other hotel chain buffets. The morning we left, a mama elk and her calf grazed on the lawn next to the parking lot. The hotel was a little dated but clean; however, the second day, the cleaning staff must have been interrupted because the trash was not thrown out and clean towels were not provided, although dirty ones were taken. The dirty towels were left on the chairs outside the rooms. It appeared young men (late teens or early 20s) were the housekeeping staff and night desk staff, which I thought was unusual. I probably would stay here again, if I visit Yellowstone, because it is so close to the north entrance to Yellowstone.

"Clean, great breakfast and walking distance to several restaurants"

4
27/09/2015

We stayed in Gardnier, MT because we could not find a place in Yellowstone. Well if I could not stay in the park, this is the next best place. The hotel is at the beginning of town, but there were restaurants within walking distance. The employees were really nice and check in was a breeze. They also let us park the motorcycle under the covered lobby check in so it would be safe and dry. Breakfast was buffet style in the restaurant above the motel and it was quick and satisfying. The town is cool and we rode into it (2 miles) and walked around. There are several shops, restaurants and bars by in town and we had a good time walking around.