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Best Western Plus Executive Residency Hotel Franklin, Franklin

835 Upper Union Street, 02038-2583, Franklin, United States - See on a map
Best Western Plus Executive Residency Franklin - Exterior The Best Western Plus Executive Residency Franklin is ideally located in the center of Franklin. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience the comforts of home during your extended stay at our Best Western Plus Executive Residency Franklin hotel. Perfect for business travel, a weekend getaway, or a longer stay, our location is right off I-495, making it easy to reach the area's best shopping, dining, and attractions.

Executive Residency

Best Western Plus Hotel Franklin

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Partner
 
based on 1164 guest reviews
NOTE ISSUED
Excellent
462
Very Good
373
Average
179
Poor
89
Terrible
61
REFER TO NOTICE
Business Business
223
Couples Couples
217
Family Family
526
Friends getaway Friends getaway
113
Solo travel Solo travel
62
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Disappointing even given the low price"

3
HamCol1812, Hanover, New Hampshire 02/08/2020

Double queen room is very small for an "executive residency" style hotel. Shower squirts out water in a tepid stream. Really disappointing to not even have good water pressure. Recently renovated, so furniture etc. is nice, but very poor attention to detail in the reno. Loose grout in the bathroom and walls are banged up. Mattress is extremely soft, and I'm not usually picky about beds. Also, closet is like 1/3 height, so cloths (pants, coats) drag on ground. The really problem, though, is the lack of noise isolation. Can hear every word on Cartoon Network from the kids listening in the next room, and all night could hear doors slamming and people talking all night on the floor above.

"Sad to see the rebranding/remodeling"

3
575janicec, Franklin 26/12/2019

This hotel has been a family favorite for years. The room we stayed in had a shower with a drafty glass door, no shelf for soap/shampoo, and no tub for children. Since families often swim in hotel pools I am not sure why one would remove tubs in a remodel. The pool/hot tub floor had a lot of cement chips and chunks at the bottom that made me wonder how often it had been cared for. Although the hotel had new furniture, a fresh coat of paint, and a new name overall it was not as pleasant a stay as in past years and I am not sure if we would choose it again. The breakfast continues to be above average but as I reflect on spacious, comfortable rooms from our first few stays I am just not sure this hotel is making improvements in the right direction.

ThomasW5873, General Manager at Best Western Plus Executive Residency Franklin, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor. I am sorry to hear that you were not fully satisfied with y.our stay. We are striving to make our hotel better with our re-branding and full hotel renovation. I will have someone address your concern for our pool and spa. I am sorry that you did not like the new walk-in showers we have put in our guest rooms. We are finding that more of our guests would prefer this over the option of a tub. I hope you will choose to use our hotel again in the future.

"FRIENDLY"

5
User 13/12/2019

Hawthorn suites was located in a great place to go see the Patriots game. It is close to Boston as well to go and see the sites. The staff was very friendly and knowledgeable . The hotel was very clean,. They have a good breakfast with lots of choices. They also have a hot tub and indoor pool that was very nice to use after a long day.

"very poor"

1
User 20/11/2019

I would not recomment this hotel to anyone. The accomodations were not what was reserved and then the accomodations could not be met as agreed upon during the reservation process. I had the original confirmation and still could not accomodate our party of 6.

"A must stay"

5
boots_10, Wells, Maine 06/11/2019

The staff here is always friendly, very efficient but most of all make everyone feel like family. Though they were undergoing a remodel..the floor I was on was fine and I couldn't hear any of the work being done on the floor below me. I was called to see if I found everything ok..thank you For this type of employee.

"Wonderful pet friendly hotel & breakfast !"

5
AnnetteS634, Spring Hill, Florida 06/11/2019

We stayed at the Hawthorn Suites for 3 nights and thoroughly enjoyed our stay. Breakfast was delicious and always clean and supplied. Cookies we always a yummy bonus! I was pleasantly surprised at the beautiful back area to take my dog and/or just sit out back. Very lovely. Staff was accommodating to all our needs and did so with a smile. The cleaning staff showed great enthusiasm and compliments to my niece ( Bride) when she had her wedding party there to get ready in the morning

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.