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Best Western Hotel Airport Inn, Fort Myers

4.0/5  - basé sur 695 notations.
8955 Daniels Pkwy, 33912-0821, Fort Myers, United States - See map

A centrally located Fort Myers, Florida hotel situated right off of Interstate 75 and close to Southwest Florida International Airport, The Best Western Airport Inn is the ideal place to stay for a relaxing Florida beach getaway. Located on Florida's West Coast, this hotel in Fort Myers, Florida offers easy access to the culturally rich Gulf of Mexico, the exciting Everglades and the area's best sandy beaches. When not soaking up Florida's sun on the beaches, baseball fans can catch some rays and a baseball or two at the spring training camps of the Minnesota Twins and the Boston Red Sox. Florida Gulf Coast University is also nearby this charming Fort Myers hotel, in addition to the Edison-Ford Winter Estates. Guests of this Fort Myers Airport hotel will enjoy complimentary shuttle service to and from the airport, daily complimentary hot breakfast, a sparkling outdoor pool and an on-site exercise facility. Guests of this I Care Clean(SM) Fort Myers Airport Inn hotel will also enjoy comfortable, spacious rooms, each complete with a refrigerator, microwave, in-room safe, high-speed wireless Internet access and 100% smoke-free accommodations. Need assistance with booking or have questions about this Fort Myers hotel? Our friendly, multilingual staff is here to help make any stay at this hotel in Fort Myers an enjoyable and unforgettable one. Business guests traveling to the area will also appreciate the Best Western Airport Inn's close proximity to Reliability Web, Florida Gulf Coast University, Gulf Coast Hospital and local construction companies. Make your reservation for this hotel near Fort Myers spring training camps and local beaches today. Book the Best Western Airport Inn now and save! Enjoy your stay.

Best Western

Hotel Airport Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 695 guest reviews
NOTE ISSUED
Excellent
364
Very Good
211
Average
68
Poor
22
Terrible
31
REFER TO NOTICE
Business Business
123
Couples Couples
179
Family Family
235
Friends getaway Friends getaway
69
Solo travel Solo travel
72
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Satisfied guest, will return."

5
20/07/2018

Very satisfied frequent guest. The location is great, nearby shopping and quality restaurants within walking distance. Shuttle service is a plus. Friendly staff always greets with a smile and any issue is always given quick attention.

"one night stay"

4
15/07/2018

clean comfortable bed with excellent pillows, bath room showing some age related use, good location close to airport, good transport to airport no restaurant on location noise early from trash collection trucks

"Great place to stay."

5
13/07/2018

This place is a great value. The breakfast was very good. Nice pool/hot tub. I didn't care for the in room coffee maker, but there is always good coffee in the dining room. The staff was very friendly and helpful.

"Two nights was enough..."

2
09/07/2018

Well, the front desk staff and the breakfast manager were very kind, helpful, and professional. This hotel was very busy, full parking lot, cloudy pool, and bathroom floor was not very clean. The first night the AC wasnt working and we were sweating the whole night. Theu offered to move us to another floor if it did not get fixed. My daughter left her blanket there, we called, they stated they had it, she went to get it, and it was no where to be found. Needless, to say we should not have accidently left it but it would have been nice if it had not disappeared. I would not stay here again.

"Nice place"

4
24/06/2018

Are you traveling in the Fort Myers area? Stay at the bestwestern airport inn. It's a great place comparable to hyattplace for a fraction of the cost. The rooms are large and quiet , the staff is friendly and the breakfast is good. Oh yeah, they're also dog friendly. So if you're in the area, check this place out!

"Excellent!!!!"

5
08/06/2018

5 star hotel or more. My first stay on the Hotel Best Western Airport Inn at Fort Myers for two nights. Since our check in the first impression was extremely good. Our service dog was received with a treat and warm welcome. You feel how the WHOLE staff do the extra mile. Beautiful hotel, good price, clean, the best hot breakfast with a very nice server lady, SOHEIR,who was checking every single detail. Different menus on both days. Eggs, bacon, biscuits, pancakes, all kinds of breads, yogurt, jellies, cream cheese, juices, coffee, water....etc, etc. Pool facilities as well as gym, very nice. Internet center with two computers and two printers. Fridge and microwave on all bedrooms. Free Wifi. Top of the top bathroom. Sweet dreams on the best bed. Dog friendly. A nice laundry where I updated our clothes so when I get home everything is set. Multibilingual staff, all gave us excellent service. Friendly. People oriented. Thank you: Best Western Airport Inn at Fort Myers.

"Great stay here and so convenient!"

5
04/06/2018

My only complaint is there are no shady spots by the pool to sit and read out of the afternoon sun. Service was great, breakfast area large and clean and well handled. Food was plentiful. King non smoking room with tub was fabulous. I would stay here again and recommend to others. Also great parking all around hotel and so clean and cared for inside and out. Quiet room on 4th floor since I was alone. Had a great stay.

"Great place overall"

5
28/05/2018

Would definitely stay again for baseball tournaments because they were flexible with schedule during a bad weather weekend. The breakfast was really good and fresh. Wi-Fi was weak and not easy to get on.

"Awesome As Always!"

5
25/05/2018

I have reviewed this Hotel several times now, however, if you have not stayed at the Fort Myers Best Western Airport Inn, you are missing out on an exceptional Hotel. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and clean hotel room to rest their heads. And, generally, all anyone really wants is a clean and quite place to shower, shave and sleep. Everything else is gravy. Yet, I would argue that hotel staff and managers have the hardest customer service jobs out there. Travelers have all sorts of peculiar needs and expectations. And, in my experience, the Fort Myers Best Western Airport Inn does an amazing job of providing them. Some of the most impressive things hotels do go unnoticed. From the careful setting of toiletries to the thoughtful placement of furniture, the Fort Myers Best Western Airport Inn has payed close attention to dozens of minor details that collectively enhance the quality of your stay. The Buffet Breakfast remains outstanding with hot fresh coffee and other beverages, hot food that is well prepared by Ms Soheir. Did I mention that the coffee is excellent and the staff (Holly, Abbey, Heather, Damaris, Ashley, Paige, Alazne, Jeff, and Sabrina) are above their peer groups with high quality service and many smiles. They are very accommodating and engaging, and they always take the time for a quick chat.

"Nice stay"

5
27/04/2018

Nice stay with my family. The only problem we encountered was a non working fridge which was removed from the room and replaced with a new one. Warm pool. A never ending supply of lotion, shampoo and conditioner.

"Great staff"

5
19/04/2018

I recently stayed at this hotel and had a huge scare with my reserved shuttle. My family and I came down to catch the shuttle and they had called a taxi (I made sure they knew there was 5 of us the night before for our shuttle) Their regular shuttle driver had called in sick. As scary as it was the staff was extremely helpful! Alazne was on the phone right away told me not to worry don't panic we will get you taken care of everything will be ok. That's exactly what she did they had us on our way in no time. I just want to say thank you to Alazne and the staff for being so quick on their feet and helpful when something went almost wrong.

"Location"

4
18/04/2018

10 minutes from airport, supermarket 2 mins away, beaches 20 mins away and the pool is a plus! There is free breakfast in the morning which was awesome if you are travelling with kids! Would highly recommend it. Just rent a car and you will be set!

"Horrible"

1
16/04/2018

Our experience at the Best Western on  April 11, 2018 was completely disappointing with unacceptable service from the moment we landed in Fort Meyers. I was traveling with my husband and three year old daughter. I called on our layover in Atlanta to confirm a shuttle would be available at approximately 10:15 PM when we were scheduled to land in Fort Myers. The woman I spoke to was pleasant and informed me to call when we land and we would be picked up near the baggage claim #5 entrance. I called when we landed and I believe spoke to the same woman. Without hesitation she said a shuttle would be on the way. After over thirty minutes of waiting, I called again. A gentleman answered and asked a woman in the background if a shuttle was headed to the airport. Unfortunately, there was not and the gentleman explained he didn't know what happened, he just got to work... Then, he said the driver was fixing something and would be on the way. Finally, he arrived cheerfully and friendly. Upon a slow, seemingly clumsy check-in with a young male attendant we were given our room keys and headed to our room. We attempted to open the door to a dark room that had the flipper lock turned over to prevent entry. The room was occupied! I believe it was nearly midnight at this point. We proceeded back to the front desk and explained the situation. The male attendant apologized, but then asked us twice if we were sure it was locked! He checked the computer system and reassigned us to a new room and keys. We hauled everything back up and arrived at the second room. The door opened to a dark room and I immediately noticed the blankets were turned back! A startled man in the room mumbled something and we immediately exited and rushed back to the lobby. Now past midnight we contemplated leaving for a completely different hotel. Our daughter was tired with little patience and we did not have our own transportation. We decided to explain one more time to the same attendant that another room was clearly occupied and insisted he assign us to a new room that he inspect before we enter. He apologized again and explained they just checked in approximately 100 guests from a tour bus thirty minutes prior to our arrival. As you can imagine, we had no interest in hearing excuses for these uncomfortable encounters. Well past midnight we settled into our room on the first floor after we were assured it was indeed vacant. The room was inconveniently located next to the open paint cart in the middle of the hallway full of wet paint, next to the exercise room, rear entrance and also on the route of the early morning, rattling garbage cart route. I visited the desk again in the morning to speak to a woman who appeared to be a supervisor or manager. She casually apologized and blamed it on their computer software. At no point were we provided a discount, voucher or unsolicited apology. I am incredibly grateful we did not encounter an angry guest during our escapades as I can only imagine how scared our daughter would have been in that situation. I will never recommend this hotel will not be offering Best Western our future business. 

"Shabby"

1
10/04/2018

I don't like to write poor reviews but this hotel is in need of repairs and is not very clean. I would not recommend it. The hallways were dirty and run down. Our bath was also run down and not really clean. The breakfast was ok.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Shauna W for taking the time to write a review for our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Needs wowork"

2
30/03/2018

The room needs to be res fresher, especially the bathroom, and the check in was terrible. The front desk was left unmanned thus we had to wait for quite an extended amount of time. If this is indication of what is acceptable standards of Best Western, then it is far below the hospitality industry's.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Neil for reviewing our property. On behalf of the hotel I apologize for the experience you received arriving to the hotel. This is not a usual occurrence at the property and based on your review I will be able to speak with our agents so this not happen again in the future. We hope you will give us another chance to offer you a better experience!

"Acceptable but in need of attention"

3
28/03/2018

The bed was comfortable and the linens are good. Room arrangement and size are nice. Housekeeping is poor. Upon check in it was obvious the carpet had not been vacuumed. The next morning I pointed this out to the desk clerk and asked that the room be vacuumed during the day. When I got in that evening I found it was still not done. Rooms need some maintenance upgrade. bathroom tile falling off the wall; bath tub rust stains; mildew around the tub. The hotel relies on soap and shampoo dispensers instead of individual packets. Personally I don't like that, because the dispensers themselves are rarely cleaned by housekeeping - so are germ incubators. But in the shower/tub the dispensers are on the end wall - making use of the tub for a bath impossible. Dispensers belong on the side wall of a shower/tub unit. Water flow at the sink is ridiculous - very little flow. Their kitchen sink has a better flow. Breakfast was nothing to write home about, but better than many properties. It was well presented and the breakfast area is bright and cheerful. Eggs are pre-made, powder egg omelets - tasteless and not kept hot enough. Desk staff, morning and evening were pleasant. Exterior grounds well kept.

"Stay at the best Best Western"

5
19/03/2018

I cannot express how much I enjoyed staying at Best Western I am glad for the improvements, I always stay at Holiday Inn, but no more Best Western it is. Thank you for training your staff to great excellent customer service and always smile and do their work with joy.

"Best Western Ft. Meyers Good Stay"

5
14/03/2018

Front Desk very polite at check in an throughout the stay. Soheir, the Lady who does daily set up breakfast very polite and kind, She also doubles as van driver. Very nice hard working employee that goes above and beyond to help guests. Very clean comfortable rooms made for an enjoyable 2 day stay.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much for taking the time to review the Best Western Airport Inn. Soheir is one of our amazing staff members and I am so glad she was able to assist you! We hope we will see you in your future stays in Fort Myers!

"AMAZING Staff, So-So Hotel"

4
09/03/2018

Every single staff member was polite, courteous, and professional. However, the hair dryer was broken and almost overheated, the in-room safe was locked and I needed staff to come and unlock it so I could use it, the shower was very low pressure and the shampoo was not useable. It seemed the pre check-in inspection was not done very well. Also the breakfast was cold and of poor quality which was an annoyance. I requested a late check-out due to an evening flight and was only given an extra 90 minutes. So I sat in the lobby for 4 hours and saw no one check-in and head down the hallway where I had been staying. That said, I would still stay there again as the staff was truly EXCEPTIONAL, the room was quiet and the bed was very comfortable.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much for taking the time to review the Best Western Airport Inn! I am so proud of the staff we have here. It's a wonderful team and I'm glad it showed during your stay. I apologize for the mentioned items and am so glad to hear that you will stay with us in the future so we can make it right! We look forward to seeing you soon, take care!

"Wonderful & Professional Staff"

5
23/02/2018

The Best Western Airport Inn Fort Myers is the right hotel at the right price, and they can prove it! A centrally located Fort Myers, Florida hotel situated right off of Interstate 75 and close to Southwest Florida International Airport, The Best Western Airport Inn is the ideal place to stay for whether for a business trip or a relaxing Florida beach getaway. Very friendly and professional hotel. My only choice when in town for work. Always a warm smile at the front desk and a familiar face in the lobby. I have always chosen to stay at the Best Western Airport Inn Fort Myers because of its charm and character. I wanted to express my appreciation for the superior service I received during my stay at the Best Western Airport Inn Fort Myers. In particular, Heather, Paige, Ashley, Sabrina, and Alazyne were very helpful and deserve a great deal of praise for their excellent customer service. I was also impressed to see the prompt room service despite the peak season. Every need was catered with utmost perfection making me feel so important. Kudos to you and your staff for making my stay a great one - I will definitely be staying with the Best Western Airport Inn Fort Myers again. Sincerely, Kevin Chesser

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much Kevin, for your incredible review of the Best Western Airport Inn Fort Myers hotel. Our location really does set us apart in Fort Myers we are close to 75 and we are also close to the JetBlu park where the Boston Red Sox spring training as well as the Century Link stadium where the Minnesota twins spring training is located. It really is the staff that makes our hotel the success that it is. We truly have an amazing team so thank you for mentioning some of our rock-stars, I will be sure to take care of them! We are lucky to have guest such as yourself that make it worth our hard work. We look forward to years of your continued loyalty. Thank you again!

"Unhappy!"

3
19/02/2018

We stay at best westerns alot but we will not be staying at this one again! I feel like I am calling to complain all the time and I am not a complainer. When we checked in our room smelled terribly of cat urine. Maintenance guy said they had a leak in the ceiling and went all over the carpet so the smell was wet carpet..yuk! Asked to change but tgey didn't have any rooms. They fixed it the next day. Then they have soap dispensers in the shower...shampoo is conditioner! No shampoo! So greasy hair. Had to use body gel. Called and write notes but didn't change. Left for day expecting to have clean room when back. No! I had to call or ask at the front desk to get our room cleaned and then if they did clean it, they didn't clean all of it. Just made the bed and put new towels in. Had to walk around the building because the door to outside which was next to our room wouldn't open with the key. Our room took several tries to open with key! Too stressful!!

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for your recent stay and for writing us a review.We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, I am sorry if the hotel was not up to your expectations. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you the improvements made.

"Spectacular service"

4
15/02/2018

Stayed for a night before carrying on to Captiva. While the hotel itself was about what you'd expect, the staff was above and beyond. Michael, from guest services, picked us up from the airport and went out of his way to take care of our family.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you OliverSteel for taking the time to write a review for our property. I'm so proud of our staff and so glad to hear the Michael was able to assist your family. We hope you will choose to stay with us again when you travel in our area. I hope you enjoy Captiva!

"Very Satisfied"

5
05/01/2018

We were very pleased walking down the hall to the room. It was very clean. The room was clean, the bed was really comfortable and especially very clean which is the most important to us. We would definitely stay at the Best Western again.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you elsiethomp for taking the time to review our property. I love hearing about the cleanliness of the hotel we work very hard to make sure our guests are comfortable and satisfied with their stay. I am equally happy to hear that you would stay with us again in the future- a loyal customer is our goal! We hope to see you again when you travel in the Fort Myers area. Take Care :)

"Stay over New Years"

5
02/01/2018

We called on Friday, December 29, 2017 from the car that morning when we knew that we would make our destination of Fort Myers that evening. They had a room available for us for 3 nights. Very accommodating as we would not be arriving till later that evening.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our property. I'm glad were able to start the year off right by being accommodating! We hope this won't be the last time we see you this year. Take Care!

"Pleasant Experience"

5
26/12/2017

The staff you pleasant, courteous,and efficient. The breakfast was completely satisfying. The only minor annoyance was the shower water regulator, but a small sign in the shower gave the proper directions for use.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you William for taking the time to review the Best Western Airport Inn. I am happy to hear you enjoyed your stay and also apologize for the inconvenience the water gave you during your stay. We hope you will stay with us again soon!

"Our spot for Fort Myers"

5
24/12/2017

Once we discovered this place, we make it our choice. There is a great Japanese & Korean bbq place right next door, and the hotel is clean and right off the highway. Doesn't hurt that there is a Dunkin Donuts right in front of the hotel either.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Andrew for taking the time to review for the Best Western Airport Inn! I love the Origami restaurant as well and you cant go wrong with Dunkin Donuts. We also have Starbucks just on the other side of us, we are always pretty awake around here! I'm happy to hear you will stay with us again, we love having loyal guests. Take Care!

"Best western airport inn"

5
10/12/2017

From the time we checked in to the time we left at he hotel was always very clean. The room was plenty big enough for an over night stay. The beds were very comfortable and the sheets very clean. The morning breakfast that was free was great. From fresh fruit and pastries they also had scrambled eggs, cereal make your own waffles and much more. Fresh coffee and tea also juice were available. We had a rental car so as far as a shuttle service I know nothing about. They also had a swimming pool bit we didn't use it but it was a nice size and clean looking. Now for the staff. excellent excellent excellent!!??

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much for your wonderful review. I love being able to share our guests' experience with our staff and I'm so glad we were able to offer you superior service. I hope you will choose the Best Western Airport Inn next time you are in our area!

"Would Definitely Stay Again"

3
10/12/2017

Upon arrival our room was not ready and check-in was slow;the desk person was new and we stood waiting for a bit. The shuttle driver, Dan, did a superb job at making us feel welcome as we waited; he brought us cold waters, supplied us with additional towels for our party of 4, and helped to make sure that the room got ready in record time. He even helped us get our baggage up to the room. It was very kind of him. Dan is a real asset to this property! The GM was also very helpful and accommodating whenever we encountered problems or inconveniences. The room was well-appointed, but quarters were a bit cramped for four people; I was rather surprised at how small the room was. We'd stayed at a Best Western (Tacoma-Dome) earlier this year and our room there was quite spacious. I know every hotel is different, but the size contrast was noteworthy. We had plenty of new fluffy towels during our stay. That may sound like a little thing to most people, but I hate chasing after towels and toilet paper during a stay and it was a nice to be amply supplied. It makes for a much more restful and enjoyable stay. At least for me. The breakfast room and lounge area are quite nice; there's a separate alcove for the TV with some comfortable seating. Breakfast was impressive, at least the first morning. The first day there was delicious sausage, bacon and scrambled eggs in addition to cereals, pastries and oatmeal. There are a couple of kinds of milk, juices and a coffee machine. The second day, breakfast was not so great, to be honest. There were premade omelets that were tasty and the sausages were hot, but not browned like they had been the day before; they just didn't taste very good. I couldn't finish them--I hate to waste food, but they were icky. The coffee was also a real weak point; it was highly acidic, so much so that it made my stomach hurt when I tried it again the second day. There is a very nice Starbucks within walking distance (in front) of this hotel, btw. The pet fee is reasonable --$10 a night. There are guest laundry facilities. There's an outdoor pool and spa; both are LOVELY and were the highlight of our stay. Our deposit was returned in a reasonable time after our stay was over. The status match for the rewards program from our other favorite chain was impressive and very easy, so we are grateful to have comparable status at Best Western and are looking for more stays with them in the near future.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking your time to write a review for the Best Western Airport Inn. We appreciate your feedback. I apologize for the inconveniences your encountered during your stay and we will certainly work on those points at the property. I am also happy to hear about the positive experiences you had at our hotel as well. We hope that when you travel back to Fort Myers you will choose to stay with us again!

"Ft Myers"

5
02/12/2017

It was great! I had no complaints. The staff worked with me for company payment. They were very personable. I love continental breakfasts. The GM m, Holly, is exceptional. Her staff is amazing. All BWs could learn from this location.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much Jonathan for taking the time to review our hotel. We love hearing from our valued guests! I am happy you have chosen to stay at the Best Western Airport Inn and look forward to your next stay with us.

"Reunion"

5
01/12/2017

The room, other than the size of the bathroom, was much better than anticipated. The bed was very comfortable. The breakfast was one of the best hotel free breakfasts we have had. Finally, the check-in staff was very friendly and helpful.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that we exceeded your expectations. I hope when you travel in our area again you will consider staying with us again.

"Very pet friendly"

5
20/11/2017

I came in with a pet and they gave us a first floor room with hard wood floors which set my mind at ease in case of any accidents. They do charge an extra $10 but that's pretty average with hotels, most others charge $15. Next year I will be coming back if I find myself in the area again

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much for taking the time to write a review for our hotel. We are happy to hear that you will be coming to stay with us again when you travel in our area, take care!

"Nice hotel and affordable"

4
11/11/2017

The hotel is clean with a good breakfast. The pool area is clean and the hot tub was small but worked well. The hotel is near I-75 making it easy to get to and it is close to the airport. There are several quality restaurants within walking distance to the hotel.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Richardi680 for taking the time to review the property! We love getting feedback from our guests. I will be sure to pass on your comments to our staff. We hope you will come and stay with us again soon!

"Awesome Staff"

5
10/11/2017

The staff knows customer service - Comes form the management and trickles down but the entire staff deserves kudos - always above and beyond expectations - highly recommend. Travel frequently and for the price you cannot beat.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much jmrice40 for your nice comments. We work hard here to make sure our guests our taken care of. I am glad it reflects with our loyal guests! I appreciate you taking the time to write a review for our property!

"Basic room and hotel"

3
05/11/2017

someone working there should look up at the ceiling at the front desk, not a great first impression... Hallway carpet is filthy.. It was odd that you to step over the toilet to close the bathroom door, could just be the room we had that was converted to something else.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review the property. We appreciate your feedback because we are able to take it and improve our property. We hope you will come see us again soon!

"Good times at Best Western Airport Inn."

4
24/10/2017

Plenty to do in area,close to area beaches.Next to highways and good eating.Espeally ( Two Meatballs in the kitchen around the corner.)Nice swimming pool.Breakfeast has improved over last trip.Been staying in the same hotel for last three years.Do you think I like it.Forgetaboutit , it,s the Best(Western).

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you! We appreciate our loyal customers feedback, and I'm glad to hear that the breakfast has improved we've been working hard on that! We are happy to have you as our guests and we look forward to seeing you again soon!

"Better than average value"

4
23/10/2017

This BW has a good location for the price if you have activities in Ft Myers. Rooms are average quality and clean. We would likely stay here again if we were in the area. Breakfast was average with coffee/tea machine available all the time.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our property! We love hearing from out valued guests and I'm glad you enjoyed your stay. I hope you will stay with us again when you travel to the Fort Myers area. Take care!

"BW is good at what they do."

5
23/10/2017

Best Western couldn't have treated us better. Even kept the car for 7 days free while we traveled.We have stayed here before and would not hesitate to stay again. Everything from the rooms to the shuttle service is always top-notch.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you William S for taking the time to review our hotel. I am so happy to hear that you enjoyed your stay and thank you for being a loyal guest. We hope to see you again soon!

"great place to stay, the bed and pillows were so comfy"

5
21/10/2017

Great place to stay, staff were so njce and helpful and the bed and pillows were so comfy. Will stay there again and tell everyone i know that is going to fly to Ft Meyers Fl to stay there. Room was very clean

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much Patsy J for taking the time to review our property. I am happy to hear that the staff was nice and helpful and the room was comfy and clean! That's exactly the type of review we strive for here. We hope you still stay with us again soon!

"Best Western Airport - Ft Myers, FL"

4
21/10/2017

Hotel accomodated us just as Hurricane Irma had passed. There were employees working who had homes that were damaged and without power but they took care of their guests in a professional and courteous manner.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much Mary T for taking the time to review our property. Irma was an experience for us all! We hope that you will stay with us again, take care!

"Up 2 you"

2
18/10/2017

If you dont care about housekeeping or guest services after business hours the hotel is ok. does have good location. Not used to watching staff bicker and argue in front of guests ! Very un professional!

"Vacation"

5
17/10/2017

We flew into SW Regional Airport and stayed at Best Western which is a short distance away. It is in close proximity to stores and restaurants.The staff was very friendly and helpful and the rooms are clean and updated.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Bradley K for taking your time to review our hotel. We appreciate your feedback! I'm so happy to hear that you enjoyed your stay, we hope you will choose us when you are back in the Fort Myers area!

"Great stay! :)"

5
14/10/2017

Stayed here during my son's baseball tournament. This hotel is just right for all types of purposes (family/couple getaway or business travel, young and old people). Very good location, close to Interstate 75, RSW Airport, the hospital, universities, malls and restaurants. Price is good for the quality of room and amenities. Alasne (desk clerk), Julio (maintenance) and the housekeeping manager deserve recognition - all were extremely helpful and pleasant at all times. Management must be doing something right when there seems to be a great work environment. I do have to mention that although pleasant as well, the older lady working the night shift can make you misjudge or prejudice the property... Pretty much all times we encountered her she would be found out front smoking and coughing her lungs out. She also mumbled and seemed to loose balance quite some times. Again, don't judge a book by its cover but it does look bad for the hotel! Besides that everything was very good, and will definitely come back when we come to the area. Thank you Best Western staff for your hospitality, will see you soon! From: the Wilson family

"Basic but clean hotel"

4
13/10/2017

Hotel staff were welcoming and friendly. Room was basic although a safe was provided in the room. Breakfast was more continental style as only hot food was scrambled eggs. We would stay again if there were a shortage of hotel rooms in the area but it would not be our first choice.

"Feels like home"

5
13/10/2017

I enjoy my stay at the best western inn it was great i felt right at home the family loves staying at this location theirs lots to do close and great shopping center as well many different location in the area to grab a bit to eat and if your running late their always breakfast ready to go in the lobby which i love because I am always running late. The staff is great always going the extra mile for their guest it make me feel so welcome ,even the guest that are staying at the hotel are nice and friendly. We had a blast the kids loved the pool and the breakfast in the morning was great. Housekeeping staff was on their A game with how clean the room was it was perfect wouldn't stay no other place but here. every time i visit i stay at the best western inn and it just like being home THANK YOU ALL FOR MAKING MY STAY GREAT !!!!!!!

"awsome"

5
12/10/2017

Holly Samson and staff are awesome. They will treat you family and make your stay comfortable. I believe the staff will go out of way to make it happened. I love my stay here all the time. Thank you Holly.

"Employee dedication is what makes a great chain..."

5
12/10/2017

There were no vacancies due to over crowding from the storm relief. The young lady on the front desk (Kizzy) personally cleaned a room for me in order for me to have a place to stay for the night. Thank you...

"Roadtrip"

5
08/10/2017

The room was clean and comfy. The staff were friendly and very helpful. The pet friendly room was wonderful. There were many choices for breakfast. My grandson loved making and eating a warm waffle. We will definitely stay again if in the area.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Scott P for taking the time to review our property. I am so happy to hear you enjoyed your stay and the breakfast. I believe our BW waffle machines have a place in all of our hearts so I am so happy to hear that your grandson enjoyed them! we look forward to seeing you on your next trip!

"quick overnight stay"

4
08/10/2017

Had a quick overnight stay as we had an early morning flight. Room was clean and neat, staff was phenomenal! We didn't eat dinner and needed to find a place late at night. Kizzi was working at the front desk and offered to order pizza for us while we got ourselves situated. Could not have planned it better! Breakfast the next morning was not available but Kizzi left a note to make sure to have coffee for us! Priceless!

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Irishgal121212 for taking the time to review the Best Western. I am so happy to hear that you enjoyed your stay and Kizzy was able to assist you! She is a great member of our staff and I can't wait to share this review with her! We hope you will choose to stay with us again in the future, take care.

"ParkSleepFly Hotel"

4
06/10/2017

Unfortunately, there was a mix up in the price at the hotel. I am not sure if it was the fault of the hotel or the ParkSleepFly company. I had paid for part of the hotel, on line, and got a receipt that showed that I only owed $98.98 at the end of my trip., When checking out, the staff asked if they could send me the receipt as they had not run something on the computer that would not allow me to check out. So when I got the receipt they had charged me $129.00 not giving me credit for what I paid on line. When I returned at the end of the trip, it did get straightened out but it took quite a while. So make sure you take your ParkSleepFly documentation to present at the desk when checking out and insist she check you out while you wait.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Shirley C for taking the time to write your review for the property. Once in a while booking through third parties can be difficult. We are always happy to assist you if you contact the hotel directly for your future needs. We hope you will choose us when you are in Fort Myers!

"Hello Good value"

4
05/10/2017

The room is centrally located with good access around town. I felt safe and secure Only complaint was the soap dispensers in the showers, no individual bar soap. The breakfasts were great and good variety.

"Hurricane Irma evacuation"

3
28/09/2017

They were totally unprepared for the Hurricane. The power went out and there is no emergency lighting for the hallways, stairwells or lobby. They ran out of any kind of breakfast the second day. They had piled everyone's garbage inside of the first floor which started to smell quickly. The receptionist in the lobby tried her best to help everyone but I feel that management could use some training in emergency situations in the future.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to write a review. I apologize you didn't think the property was prepared, we had gone through great length to get the hotel ready the best that we could. Going through Hurricane Irma was an experience for us all and it really brought us together as a team. We hope you consider staying with us now that we are back to normal. Take Care!

"All staff very nice!!!"

4
27/09/2017

Everyone in the area was preparing for hurricane Irma. I took the shuttle to the airport for a planned trip. Everyone (front desk person, shuttle driver, breakfast host) were all preparing the building and guests for the coming hurricane. At the same time they were very courteous, helpful and patient with each guest. Room was nice, breakfast was very good.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you cressynj for taking the time to review our hotel. It was a busy time before Irma but I am happy to hear that our staff was still able to impress. I am very proud of my staff and I hope that you will come back and stay with us again!

"RSW"

1
27/09/2017

This is a truckers Motel and shady people that I've seen staying here. The staff are very friendly however the times that I have stayed there very nosey. Kids running in the halls and yelling at the pool. Once there was a snake in the breakfast area. The only reason I had to stay was because of the company I work for.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking time out of your day to write a review for our property. I apologize that you didn't enjoy your stay with us. I wish you had addressed your issues with us we of course want all of our guests to be comfortable. I hope you will come stay with us again so we can redeem ourselves in your eyes. We hope to see you again soon!

"Park, sleep and fly"

5
21/09/2017

We stayed before flying away on a long trip. Best Western near the airport allowed us to park free for 7 days and for a small fee for the remaining days, and shuttled us to and from the airport, even at a very early hour. Since our early flight meant missing their complimentary breakfast, they provided a to go bag of juices and other treats.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Melanie K for taking the time to write a review for our hotel. I glad to hear that you enjoyed our park and fly promotion. We hope when you travel in the Fort Myers are you will stay with us again!

"Great getaway local close to aeverything."

5
20/09/2017

Excellent all clean hotel, great breakfast area, large and roomy. Staff very polite rooms quite at night. I am disabled and rooms were great with nearby parking was good for me.like that small fridge and microwave.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Ruth D for taking the time to review our property it means a lot to our staff. We hope you will stay with us again in the future, take care!

"Stayed during Hurricane Irma"

4
18/09/2017

This is where we rode out the hurricane.the staff was awesome at handling all the guests, pets and uncertainty. They never stopped working to make us comfortable, cleaning and keeping us informed as to what services would be offered or not available due to the storm. Thanks.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you jfolk56 for taking the time to write a review. I am very proud of my staff and we were so happy that the guests during the storm were great as well. We all made it through the storm and I hope you will think of us if you ever need a hotel in Fort Myers. Take Care!

"Clean and Happy and helpful staff"

5
18/09/2017

We stayed 4 nights. Clean. Helpful and happy staff. Anything we asked for they helped. Great location. Not far from highway and airport yet central to shopping, etc... Room was very comfortable. Highly recommended.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much CapeCullen for taking the time to write a review for our property. I'm so happy to hear that you enjoyed your stay and we hope you will think of us again when you travel in the Fort Myers area!

"The Stay of A Lifetime"

5
15/09/2017

Our stay (09/07-12) was prompted by hurricane Irma, and we needed a hotel that was pet friendly because we were traveling with our 3 dogs. The hotel staff welcomed us, and our fur babies, checked us into our rooms early, and invited us to help ourselves to the breakfast buffet. And we did. Knowing that many guests would be storm evacuees, the hotel modified its pet policy to allow pets well over the usual 25 lb limit, and waived its customary 'pet fee'. The hotel maintains a 'pet station' which provides bags for pet refuse, and a waste container for filled bags. Considering the number of pets on-site the hotel staff did an admirable job of keeping the station stocked with bags, and emptied of refuse. The hot, breakfast buffet was well-above the usual hotel fare, and replenished as needed by hotel staff. The room and common area cleaning crew was exceptional, and worked hard to make sure guests felt like guests, not evacuees. And we did. The real stars of our stay were members of the hotel's management team who stayed at the hotel during the storm to ensure ensure essential functions were carried out, and guests were safe. We could not have chosen a better hotel, or served by a better staff, and it all took place under extreme circumstances. If you're looking for a well-located (restaurants, shops, supermarket, gasoline), well-appointed, comfortable hotel, with a staff that will make you feel appreciated, and at home, look no further than the Best Western Airport Inn.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much for taking the time to review the hotel. We were happy to have you and your beautiful fur babies at our hotel. It was an experience to say the least and I'm so glad we had guests like you during the storm. If you ever need a place to stay please let us know!

"Good staff. Loud A/C."

3
07/09/2017

The staff were great and went out of their way to make me feel comfortable. A water bottle at check in and breakfast to-go at checkout were the small things that count. My only gripe is the loud A/C units in the rooms. Anyone who has slept in a house with a window unit knows how loud and obnoxious they can be. However, they did drown out the noise from outside vehicles and people in the hallways talking.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our property. I'm so glad to hear that our staff was able to make you feel comfortable during your stay. I appreciate your feedback as it's the only way we know how to improve our guests' satisfaction. We hope you will stay with us again in the future!

"Single woman traveling alone"

5
04/09/2017

I don't really like to travel alone, but had to d/t my mother being in hospital. I felt safe/comfortable here. Staff was great and very accomodating! King room was clean/roomy with safe, soap/shampoo/conditioner/lotion/body wash dispensers at sink and in shower. Clean/nice fridge/microwave. Would recommend to everyone!

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much for taking the time to write a review. It means a lot to our staff! I am glad our team was able to make you feel safe and comfortable and you enjoyed the hotel. We hope you will stay with us again soon!

"My Stay"

4
27/08/2017

It was a good visit..All were friendly and couteous. The hotel was clean. And kept plenty of towels and such as were needed.We liked the pool area. And not too far from the beach. Thats the only thing that would have been better. Just closer to the beach, as I wanted to be beachfront..

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed our pool, it is so refreshing this time of year! Take care and we hope to see you again!

"Night Before an Early Flight"

4
24/08/2017

Be careful with Booking.com! Best Western did not have record of the reservation I made for my son through them the night before his early flight to Denver. Keep your confirmation on your phone as proof you reserved the room. In this case Best Western honored the reservation and the price due to the confirmation I had retained. Thankfully, they had rooms available! Also, they offered him a take-along breakfast since his flight was so early in the morning.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our hotel. We do suggest booking directly with the hotel or with Best Western, it's a guarantee as well as if you are a Best Western rewards member you will receive points for your stay. I'm happy that our staff was able to take care of your son and hope you will return to our hotel in the future. Take Care!

"Great Hotel"

5
24/08/2017

Very nice place to stay excellent staff very professional.Rooms are very comfortable. The hot tub and pool are excellent very well maintained. The breakfast area very above average with excellent service. The food at breakfast is well above average. This is a very affordable and nice place to stay.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Joseph B for taking the time to write a review for our property! I love getting this type of review to share with our staff. We hope when you are in Fort Myers we will be your choice hotel, we hope to see you again soon.

"Last minute decision"

5
21/08/2017

We were visiting relatives in Port Charlotte and had to catch an early morning plane. At the last minute we decided to have them take us to Fort Meyers to an hotel that had a shuttle to the air port. We had an excellent room and the service was good. The breakfast was open early enough that we had time to grab a bite and the person that checked us in and out was very helpful. Also the ride to the airport couldn't have been any better.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Windyhillks for taking the time to review our property. I'm so glad you enjoyed your guest room and our employees took care of you.We hope when you return to Fort Myers you will stay with us again, take care!

"The best place to stay"

5
20/08/2017

This was a outstanding place , could be a Plus location as for as I concerned.Helpful check in answered any and all questions we had. Was very clean nicely done rooms and the breakfast was the best I have seen in a long time. Beats Houston Woodlands hands down! Would tell friends and family to stay there.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much Jodichisolm for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay with us and our staff was accommodating. We hope to see you and all your friends and family soon! :)

"Excellent Experience"

5
20/08/2017

Not your typical "Airport" lodging. A clean, comfortable, up to date, well maintained facility. Excellent Breakfast. Conveniently located a short distance from the Southwest Florida Airport. Would definitely stay there again.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you so much fredw62! This kicks off our day and I'm able to share this at morning huddle. I'm so glad you enjoyed your stay and our property and we hope we will see you again soon. Take Care!

"Need improve"

3
15/08/2017

I stay in that hotel many nights because my job relationship and special rates. However, beside shower and rest I would not recommend this place. When I stay away from home I look for good healthy breakfast and gym. Both weren't to my satisfaction

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you sivanskyhigh for taking time to write a review. I'm sorry to hear that our amenities did not meet your expectations. These two items you mentioned are highlights in our upcoming updates. I understand the need for a healthy start of the day, and I am always looking for suggestions. I hope we will be able to connect next time you are in town. Take Care!

"Before our vacation closer to the airport"

5
15/08/2017

First off Robin the lady at the desk was so nice friendly helpful. The room is clean and fresh Love the soap they use for showers. Just perfect for our night before take off. They have a morning breakfast. They gave us a goodie bag when we came in to. And because we leave before breakfast they have a grab and go bag.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Michele for taking your time to write a review. Robin is an amazing employee she was our July employee of the month and I'm happy to hear she is living up to the title! I'm happy to hear you enjoyed the amenities and I hope you will choose us for your stay when you return to Fort Myers.

"the help"

5
14/08/2017

so many of the staff on hand did not speak English well, not knowing that I am bilingual, still met me with a smile (which is universal in any language). I raved about this hotel to my friends and family.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for writing this review, I was able to take this to our housekeeping staff in our morning meeting and was able to tell them how their smiles made your stay. I am very proud of my staff and so happy to hear that you were raving about us! We hope to have you, your friends and family soon!

"Just ok, pet fee recently hiked up"

2
03/08/2017

The hotel was ok, served its purpose for a quick business trip. Nothing fancy or memorable. I was looking for a hotel to stay at for weekly trips to the area, but seeing as how they just increased their pet fee from $10 to $75, we will not be back.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Savannah for taking the time to review our hotel. If bringing your pet is important to you I am sure we could work out an arrangement. If you stay in the area frequently we could discuss setting up a corporate rate. We would love to hear from you!

"Excellent Stay"

5
03/08/2017

The Best Western Airport Inn has a great location close to not only the airport but several restaurants and retail stores. The hotel is extremely nice, my room was clean and quiet and the free breakfast was AWESOME! I highly recommend this hotel as it is a quality hotel with great rates. For good reason this is my preferred place to stay when traveling to Ft Myers/Naples for business. The rooms are always clean and in good repair. The front desk is always helpful and friendly. Very convenient to the airport and close to I-75. Makes for a very great place to stay and do business anywhere between Ft Myers and Naples. The General Manager, Holly Samson is a great contact if you travel frequently and want to set up a business account. Continental breakfast is good and morning staff are polite and professional. Also a great place for vacationers.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Kevin for taking the time to review our hotel. It is always nice to hear from our valued guest, especially when they have so many nice things to say! I will be sure to share your kind words with our staff, we hope to see you again soon!

"Great stay at Airport BW."

5
03/08/2017

Convenient shuttle service to and from airport. Very welcoming staff and excellent breakfast included in price. The staff were very accommodating and fulfilled any request we had without hesitation. Would highly recommend staying here.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our property! We love hearing from our valued guests. We hope to see you soon, take care!

"Above and beyond"

5
03/08/2017

Was in town for a family member's medical emergency, the hotel and the staff were terrific, A+++ Breakfast more than met expectations, rooms were very clean, and beds were very comfortable. Only drawbacks, internet was out the first night, and the hotel is a bit hard to see from the road.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to write a review for our property. I am so happy to hear that our staff and amenities were able to make your stay enjoyable. We will be changing our internet very soon, so we hope that you will choose our hotel if you are back in the Fort Myers area (hopefully on vacation next time!)

"no hot water"

1
02/08/2017

first room given didnt have any hot water they move me to another just to have the same problem and no refund or partial refund was given. I appreciate the fact they did move me but the problem wasn't rectified and to make mater worst I called to let them know the same problem exist in the room I was move to and they didn't do anything about the matter.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Good afternoon, thank you for taking the time to review our property. I am troubled to hear that you incurred an issue while you were with us. I will make sure to look into this instance personally. We hope this will not dissuade you from staying with us in the future, take care!

"Great place to stay."

5
25/07/2017

Extremely clean and comfortable room. Friendly and helpful staff who understand how to best service their customers. Great breakfast buffet. Perfect location near the airport, with free shuttle service. Will definitely stay there again when in the Ft. Myers area.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Therese for your positive review! We are very proud of our hotel and it's always wonderful to hear when our guests enjoy their stay. We look forward to seeing you again soon, take care!

"Comfortable"

4
24/07/2017

We stayed a week for family affairs. Work out room was good. Breakfast was better than the average hotel breakfast. Room was comfortable and staff was personable. I would recommend this hotel to my friends.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our hotel! I'm happy to hear that you enjoyed our amenities at the hotel and we are happy to hear that you would recommend the hotel to your friends. It's always nice to hear from our guests, we hope you will return soon!

"Great place but with issues."

3
24/07/2017

Nice clean hotel in a very good, convenient location. Have stayed there many times before. But this time it had some issues that were upsetting. I was there for a baseball tournament along with quite a few other teams. These teams require access to washer/dryers do to the uniforms that need to be washed after every game. There is only two washers and two dryers for the entire hotel. Certainly not nearly enough. Even worse was the fact that one of the washers was broken. They need more washers/dryers! Also, a severe thunderstorm knocked out the satellite so I had no TV for a day and a half. I suggest they switch to Cable TV.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Dan for taking the time to write a review for our property. We were happy to have your team with us and hope you will return in the future. We have taken your suggestions to heart and will work on the issues. Take Care!

"clean effecient ok for a night"

3
18/07/2017

Nothing to brag about. Would be nice if they upgrade the toiletries and old yellow and stiff towels. Bedding was ok too tired to notice any problems. Direct TV out of order due to a power failure early in the day. No TV service for our stay

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Stanley for your honest review. We only want to make the hotel a better place for you to stay and feedback from our guests is a huge help! Thank you again, we hope you will try us on your next visit to Fort Myers.

"Excellent Stay"

5
10/07/2017

I enjoyed my stay, the room was clean, the food was good, the staff was friendly and very helpful. I would highly recommend staying at Best Western Airport location. I can't wait for m next family trip back so I can stay their again.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Valerie for taking the time to review our hotel! I enjoyed being able to read your review during our morning meeting. I'm so glad to hear that you enjoyed your stay and we hope you will return soon!

"Flying home from vacation"

4
05/07/2017

Very adequate for our one night stay. Close to Punta Gorda airport. Staff very friendly. Breakfast good. We had problem with our tv as we did when we stayed before but it was fixed promptly. Only complaint was we had our two boys with us and they only put 2 one-quarter rolls of toilet paper in the room. We had to go down and get another roll.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you were satisfied with our staff and breakfast. I am sorry to hear you had an issue with your television but I'm glad our staff could get it working for you. We hope next time you come on vacation we will see you again. Take Care!

"Great value"

5
04/07/2017

Great value, nice décor, good breakfast. Helpful staff. I was travelling for business. The hotel is right off the interstate. The hotel has been updated very nicely. The breakfast was very good. Nice selection of food items.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Denis for taking time out of your day to review our property. We love getting feedback such as yours regarding our hotel and staff. We hope when you are in town again you will choose to stay with us again!

"RSW Best Western"

5
04/07/2017

Had a very early flight out of Ft. Meyer going one-way to St. Louis. We chose the B W near RSW Airport. Very nice. I'd highly recommend it. I've stayed at other Best Westerns in other parts of the country but this one was superior.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you William for taking the time to review our property! We hope you had a safe flight and if you return to the Fort Myers are we would love to be your hotel away from home.

"Good location and price"

4
03/07/2017

Enjoyed staying here. Great for Price and Location.Being a rewards member is a plus. Only negative was breakfast wasnt up to par compared to stays at other Bestwestern locations. No complaints about staff.

Holly S, General Manager at Best Western Airport Inn, responded to this review
Thank you Alina for taking the time for your honest review. We are going to be trying different breakfast items soon and we hope next time you stay with us it will be to your satisfaction. Take care!

"Great Service"

5
03/07/2017

The staff is wonderful. The hotel itself needs a bit of updating & if you can get over the bathroom being very small (the door just misses the toilet & is very low) then you'll enjoy your stay. We will be going back again.

"Airport comfort"

5
26/06/2017

Property close to airport and very satisfactory. We have stayed there on multiple occasions and plan to do so in the future. Rooms clean, beds comfortable, staff friendly. Also close to several food locations.

"IA"

5
24/06/2017

Recommend this hotel to business and leasure travelers in respect of location, services and othe amenities, free breakfast unfortunately we didn't have time to have breakfast but it looks very good. We grabbed a cup of coffee and it was cry tasty brand.

"clean and comfortable rooms"

5
09/06/2017

my room was clean, organized, comfortable bed. the breakfast was good, 1st hotel I've stayed where they offer crossaints bread, fresh food, the staff at the front desk was very polite and helpful when i was staying there. The TV in my room was of a good size and very large variety of channels were available to choose from. I noticed signs posted on the hallway walls saying Quite Time from 10pm to 7am, I've not seen this at any hotel that I've stayed in the past year. Overall a good experience, I will come back in about 2 weeks.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi there, and thank you for taking the time to share such an awesome review with our team and with the TripAdvisor world! We are happy to hear that you enjoyed all of the amenities at our hotel, and that you even had a couple of "firsts"! We appreciate your business, and are looking forward to your next stay with us. If there's anything special we can do for your next trip, please send me an email to let me know. Have a great day! In Hospitality, Sara LaDue General Manager [email protected] | +1 (239) 561-7000

"Awesome Location for Simple Visits"

4
08/06/2017

I was unsure about the hotel since it seemed it was close to the airport, but it definitely is not as close to the airport as you'd think. The hotel is located in a not very busy area, however, it is Fort Myers so that's probably different depending on the time of year. It's not too long of a drive from the hotel to popular tourist areas like Sanibel and Ft. Myers Beach. It is closer to FGCU and Gulf Coast Town Center. The hotel breakfast was typical, and the beds were alright. I would stay here again more so due to the price we paid per night and with it being in a good location.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi Tyler, thanks for sharing your review with us! I know it can seem far after a day of travels, but we are located about 4 miles from the airport, and are actually one of the closest hotels to the RSW airport. We do get very busy in the Winter months, which can also impact travel times. I'm happy to hear that you enjoyed your stay with us, and hope to see you again next time! If you have anything we can do to make your next stay with us a special one, please send me an email to let me know. In Hospitality, Sara LaDue General Manager [email protected]

"Always a pleasant stay"

5
30/05/2017

As a returning guest it always amazes me that the employees that I encounter are always smiling and happy. This is my go to place to stay when I am here in Fort Myers. It's especially nice when your greeted by your name by those who remember you.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi Stephan, what a nice review! And thank you for being such a loyal guest! I'm so happy to hear that you enjoy our staff's hospitality and our property-- this is certainly our goal for all of our guests. If there is anything we can do to make your next stay a special one, please send me an email to let me know. We look forward to your next stay. In Hospitality, Sara LaDue General Manager [email protected]

"Enjoyable Stay"

5
27/05/2017

We were in town to celebrate our grandson's graduation from High School. We found the hotel clean and neat. Our room met all our needs as did the facilities at the location. People were very pleasant.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi there, and thank you for taking the time to share a wonderful review with our team and with future travelers! I'm so happy to hear that our team and property were exactly what you were looking for during your special graduation weekend. We hope to see you again next time you're in Fort Myers! In Hospitality, Sara LaDue General Manager [email protected]

"School Trip"

4
26/05/2017

The rooms were great, but the dining room was a little small and the elevator kept getting stuck. We were travelling with a large group, so these issues might not be a problem if you are travelling with just yourself or family.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi there, thank you for sharing your candid and honest review with us. We really do appreciate your feedback so we know which areas have room for improvement. We often accommodate large travel groups, and typically set up overflow breakfast seating if needed or upon request. During high occupancy at peak traffic times , our 2 elevators can unfortunately have longer wait times, but we do also have 2 stairwells on either side of the building as a backup. If you would like to discuss your group's stay further, I'd be happy to speak with you, my email and phone # are listed below. Thank you for staying with us, and hope to see you again next time! In Hospitality, Sara LaDue General Manager [email protected] | +1 (239) 561-7000

"Staying near the airport"

4
25/05/2017

Excellent value, I think it is a recent redo and it looks like they are trying very hard to be the best value. Hotel is close to A/P and runs a shuttle. We went in the night before since wife had a 6AM flight and we live 2 hours away. 24 hr coffee, cookies at night and fruit daytime, morning paper

"Best Western Airport, Ft Meyers, Fla"

5
24/05/2017

Everything was well above expectations and, very convenient to airport. From the late night pickup at airport to the breakfast to the little things, snacks and drinks during the day to an exceptional staff. I would recommend this hotel anytime in Ft Meyers area as it is close to airport and a very short commute to the beach areas.

"Stay at Ft Myers"

5
13/05/2017

Very pleasent and wonderful staff. Room very clean. Complementary breakfast was wonderful along with the breakfast caretaker. Check in and out was very painless. Would recommend this location to anyone.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi there, Thank you for sharing such an awesome review with us and future travelers! We really appreciate your feedback, and are glad to hear that you were satisfied with all aspects your stay. Hope to see you again on your next trip to Fort Myers. In Hospitality, Sara LaDue General Manager [email protected]

"Excellent Hotel"

5
11/05/2017

Our stay was wonderful. The hotel is newly renovated, clean, friendly staff, and very comfortable. We will definitely stay here again. We did the park and fly and they took us to the airport and picked us up.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hello! Thank you for sharing your review with our team. We appreciate your feedback, and are happy to hear that all aspects of your stay were clean, comfortable, and friendly. Hope to see you next time you're in Fort Myers! In Hospitality, Sara LaDue General Manager [email protected]

"Nice and quiet place."

4
07/05/2017

We stayed two nights at this hotel, check in was quick and easy, front desk lady was nice and greeted us with a smile. The entire hotel was recently renovated, rooms are clean (restroom could've used a little more care some mold on bathtub that was not properly addressed by maintenance). I was offered to change rooms on the second day but I did not wanted the trouble of moving all my stuff. Breakfast is good hot and cold items are served. Folger coffee and tea is available all day long in the lobby area. There is a Publix right across the street and many restaurants at walking distance. Free newspaper every day. There is a Dunkin Donuts just a few steps away from the hotel. Higher floor rooms are quieter. I do recommend the hotel. Advise to the GM: have the maintenance guy clean the A/C vents on bathrooms.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi there, thank you for sharing such a detailed review with us. I truly appreciate your feedback, as that is of course the best way for us to monitor our guest satisfaction. Our maintenance team works consistently through each of our rooms as part of a preventative routine. I will certainly mention to our head of maintenance to double check the room that you had checked out of if you would be so kind to email me that info. I am happy to hear that you enjoyed our breakfast, our location, and that our staff was accommodating. We hope to see you again next time you're in Fort Myers! In Hospitality, Sara LaDue General Manager [email protected]

"work trip enjoyable"

5
04/05/2017

the staff did all they could to make sure I enjoyed my stay and would return. The location is good but the complete staff is outstanding. I was able to walk to eat meals. Golf was nearby when time allowed

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi Donald, thanks for sharing such a great review with us. Happy to hear that you enjoyed your stay, and that our team was accommodating. Hope to see you again next time you're in Fort Myers! In Hospitality, Sara LaDue General Manager [email protected]

"Best Western Greatly Improved"

5
04/05/2017

For the past week I stayed at this property. Granted, it's been a long time since I've stayed at a Best Western. In the past I found them to be hit and miss. However, this hotel is outstanding! The room, the breakfast, the lobby, the airport shuttle are as good or better than any Hampton I've stayed in...and I've stayed in a lot of Hampton Inns. I'm not sure if all BW's are up to this standard but I might have to change my travel itinerary if they are of this quality.

SaraLaDue, General Manager at Best Western Airport Inn, responded to this review
Hi Matt, thanks for taking the time to share such an awesome review with us! We just underwent a total renovation in 2015, so everything at our property is new. We've received a lot of positive feedback on this, and I'm glad you liked it! Hope to see you again next time you're in Fort Myers. In Hospitality, Sara LaDue General Manager [email protected]

"FGCU Visit"

5
04/05/2017

Stayed here to check out FGCU as a potential college for our child. Great Hotel, Staff and location. Very nice and clean. Will certainly stay again when we return to the area. Very convenient to the college and a variety of restaurants and other shopping very close by.

"Great location to airport!"

4
27/04/2017

Great location with short drive to airport. Starbucks, Dunkin Donuts, 7-11 very short walk. We had a room facing the back, and it was very quiet even though the hotel was full that night. Booked on discount website for an excellent price.

"Exvellent"

5
26/04/2017

Superb room and accommodations. Breakfast was great and we enjoyed the special amenities in the lobby. Very friendly staff. The updated rooms and decor were beautiful. We were in town for a ballgame so having accommodations near the park was great.

"Good convenient hotel"

4
26/04/2017

A pretty solid hotel with incredible convenience of anything you could need. All the basic needs are within a couple blocks and the hotel is real close to the airport. The staff is very friendly. The pool and hot tub are excellent but the fitness room could use some improvement.

"Fantastic place"

5
24/04/2017

They have really comfortable beds. Love this place. Travel there once a month for business and they are great to work with. The employees are friendly and helpful. Would definitely recommend this to anyone traveling to the west coast of Florida.

"Family Emergency"

4
20/04/2017

The staff at this location, made sure that we had everything to make ou stay as comfortalbe as it could possible be. The front desk personnel was top notch, the breakfast staff made sure that the food was always fresh and available and house kepping, were off the charts.

"Florida Airport"

4
16/04/2017

All was very good with service. Staff was friendly and professional. Anadze was very good and helped us with all the details of shuttling to return the rental car and then arranging to get to the airport in the morning. The driver was friendly and prompt.

"Very clean"

5
12/04/2017

The staff was friendly and helpful. Our room was clean and the hotel was very quiet. The location is near the airport. Would recommend this property. Free breakfast needed a more variety but was ok. That would be my only negative.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Good day! Thank you for sharing your review with us. I'm happy to hear that you enjoyed your stay with us, and that our location was convenient for your needs. We are always looking for ways to improve our breakfast, and are open to all suggestions! Thank you for bring our guest, and we hope to see you again in the future. In Hospitality, Sara LaDue General Manager [email protected]

"Clean and renovated"

3
11/04/2017

Recently renovated but still a very average hotel. It is fairly cheap and convenient, but you would not want to stay here and spend your spring vacation at this hotel. It is really much more of a budget hotel and you should choose it when you need just one night, get stranded at the airport, or if you budget is tight. Breakfast is served in the morning, but it is the same sort of "fake" breakfast food found at hotel like this one. The staff was fine and the pool was clean.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi David! Thank you for taking the time to share your review and experience with our team, and with other travelers. We take our reviews very seriously, and are always relying on feedback from our guests to enhance the experiences we can provide. Although we're technically classified as a "mid-scale hotel" with the likes of Hyatt Place, and Hampton Inn, we recently (2015) underwent a $2M renovation, and we regularly host all different types of travelers from around the globe. We pride ourselves on being able to provide our updated amenities at affordable prices for everyone; and strive to have our service set us apart from the rest. Additionally, we are happy to provide a complimentary, healthy, made-fresh-daily, American-style hot breakfast buffet including real scrambled eggs, bacon/sausage, hot & cold cereals, yogurts, pastries, DIY waffles, and more. I appreciate your comments on our staff being helpful, and we certainly appreciate you being our guest. Hope to see you again in the future! In Hospitality, Sara LaDue General Manager [email protected]

"PERFECT MINI GETAWAY IN JACUZZI SUITE"

5
10/04/2017

Arrived at Best Western Airport Inn in Fort Myers and received prompt,courteous service at the front desk from Robin. She went above and beyond to help me get the type of room that I wanted. I will return because of her great service.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi James! Thanks for sharing the great review with us! I will certainly share your comment with Robin-- she's a great asset to our team and I'm glad you thought so too. Robin helps us to set ourselves apart from the rest with our customer service skills, and we look forward to making your next arrival just as great. Thank you for being our guest! In Hospitality, Sara LaDue General Manager [email protected]

"great place to stay"

5
27/11/2016

the rooms are alway nice and clean .the staff is pleasant they have remodeled the hotel so beautiful i recommend your stay here. i always stay at this location because it is close to stores malls and great food a plus because its near the airport

"Last minute plans "

4
20/11/2016

As we had a very late flight arriving at the airport the hotel was an ideal location for a stay over The staff were very accommodating and the location and the cleanliness of the hotel was very good . As the curtsey bus finished at 1.00 am the hotel even reimbursed our taxi .

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello, thank you for taking the time to leave us a wonderful review! We do understand that it could be difficult sometimes to find transportation this late in the evening/early morning so we are happy you were able to find transportation to our property. It is our pleasure to reimburse you for your taxi, We hope to see you on your next trip to Ft. Myers FL!

"Good moderately priced hotel near everything"

5
10/11/2016

Clean, friendly hotel near the airport and I75 and I recommend it very highly for its location and cleanliness and accommodating staff. This is a good hotel for family as well as business. The breakfast is included as well as a shuttle bus to airport.

"My husband and I have stayed there twice this year.. in March/APRIL and in October. We really enjoyed it both times."

5
08/11/2016

I can state that we love this place! Location is great, rooms are clean and the staff is wonderful. They are accomodating, helpful with any request and cheery and polite. I actually look forward to seeing the staff when we go. They are all great, but Rickee and KIzzy at the front desk are amazing!! Just a shout out to both of them! They both go above and beyond for the customers! AND… I have to mention my respect for the Inn and the workers for taking care of the beautiful, homeless cat ! She is like the Inn's mascot and every other customer that I encountered thought the same thing. It's refreshing to see a big company show compassion and helping one lost little soul! As an animal lover and rescuer myself, this alone will always endear me to this place. All in all , I would highly recommend this Inn. I HAVE BEEN VERY SATIFIED WITH THE SERVICES AND STAFF. Hope to see them all on my next visit!

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Mr. & Mrs. Biondo! We so enjoy having you stay with us, and being able to catch up while you're in town. Thank you for the great review-- we've passed along your comments to Kizzy and Rickee and the rest of the staff! Hope to see you again soon! In Hospitality, Sara LaDue

"Worst stay ever in a US hotel"

1
07/11/2016

Well, first we were given a room that was very easy to find. The first problem was that it was occupied by a couple, that we walked in on. Embarrassed, we asked for another room. The next room had little creepy craw lies all over the desk, Sarah sent a maintenance man up with a bottle of bug spray, assuring us that it wouldn't be harmful to us. Nope. Another room please. The next room had no running water, and as of yet, 1522 hours, November 2, 2016, still has no running water. We called the corporate number and have been waiting for over 4 hours now. Also, the washing machine was broke and the ice machine is out. Such poor management ! We're checking out now. Follow up: We were not charged for the stay and the water was still out 3 hours later. Sarah, the manager, needs some serious people skills.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello, and thank you for taking the time to share your review. We do take any feedback from our guests very seriously, and I am deeply saddened to hear of the many challenges you faced while staying as our guest. While there is no excuse for poor service or quality, it is difficult for us to turn negative situations in to positive situations when we are not given the opportunity. Unfortunately in your case, I had attempted to rectify your challenges on several occasions, but my assistance was refused. I understand that this does not change the fact that you had challenges during your stay, and for that I do sincerely apologize. We did have an unforeseen pipe burst, causing us to shut off the water for the necessary repair, this included turning off the guest washers and ice machines-- although this was out of our control, we did the best we could to make sure all guests, including yourself, were accommodated either at another location or in compensation. I'm sorry that you did not feel we were able to meet your expectations, and thank you again for bringing these matters to our attention. In Hospitality, Sara LaDue

"Expected Better"

2
07/11/2016

Location was good. Room Clean. Have to wait 15 minutes for HOT Water. Virtually NO water pressure. All Ice machines broken. Went down for breakfast. Coffee, OK. Thought I'd have a bagel. It was so stale, you could pound nails with it. I expected better. Worst Western. Last stay there. ever. 1,000 tv channels. all infomercial stuff. terrible offering.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Hank, Thanks for sharing your review with us. I'm happy to hear that the property was clean and the location was convenient for your needs! I would like to apologize for the challenges you had while staying as our guest. During your stay, we had an unforeseen plumbing repair that needed to happen, which was the cause of the ice machines being down and the hot water flow to lag. I understand this does not change the fact that these are items our guests need during their stays, and for that I do sincerely apologize. Regarding the bagels at breakfast, I have spoken with our lead breakfast attendant to ensure this does not happen in the future. And in regards to our TV package, we do offer the upgraded DirecTV channel listings with complimentary HBO & Showtime. If you would like to discuss your stay further, I would be happy to speak with you. In Hospitality, Sara LaDue

"my weekend at the Best Western Ft. myers Fl 5 STars"

5
02/11/2016

When I pulled into the drive a uniformed member of the staff came out with a rolling cart and greeted me. He told me where to park to avoid traffic in and out of the drive and said that by the time I was entering my room he would have all my things unloaded. There is no charge for pets so I had my cat his food bowls and litter box with me so there was quite a bit to carry in had he not comer to find me.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Valerie, Thank you for the awesome review! I'm so happy to hear that you enjoying your stay with us, and that our staff was accommodating to your needs-- I've shared your review with the rest of our staff. Thank you for staying with us, and we hope to see you again soon! In Hospitality, Sara LaDue

"Very accommodating staff."

5
01/11/2016

When mentioning that we had a late flight the day of our check-out, the front desk employee was very accommodating, and allowed us to check out at 3 p.m. We only stayed one night, but we noticed how clean and modern the facility was.

"Very nice hotel near I-75 in Fort Myers"

4
29/10/2016

Stayed there last weekend as we had to go to the west coast of Florida on business. Got a reasonably priced room. The hotel was in the process of being upgraded. We had a nice room where everything worked although the A/C was noisy. The hotel provided a very nice complimentary breakfast. The Best Western Airport Inn was right near I-75 which made our trip home easier. This was a worthwhile hotel and we enjoyed our short stay..

"Great location for airport travel"

5
28/10/2016

Convenient, safe location for airport travel. Minutes from the terminal and several restaurants.Great drop off/pick up shuttle service, to the airport, comfortable, clean rooms, and friendly staff. Breakfast is included.

"Business Trip to Ft. Myers, 10/2 - 10/3/16"

5
28/10/2016

The room was great, a very clean non-smoking room, and very comfortable. Keep it up. If I am required to visit the area on business in the future, I will hopefully stay at the Best Western. I also appreciated the free breakfast - was disappointed that there were no bacon or sausage to go with the wonderful tasting scrambled eggs on the day I was there. The coffee was great, too. As I noted previously, I will, and I have, recommended this hotel to family and friends. Thank you.

"Best Western"

5
25/10/2016

It was a quick overnight ftom the airport to home. I don't like driving late at night, and Best Western is available and welcoming no matter the hour. There is always a lovely breakfast buffet the next morning.

"Good Hotel lose to amenities and airport"

4
25/10/2016

Good hotel for short visits close to stores, restaurants and airport. Has been updated for the most part so it is newer and clean with new furnishings. Breakfest was a bit lacking of variety and service so that could have been better and not up to the standard of many other BW properties we have stayed at.

"Worst stay ever"

1
23/10/2016

Noisy vibrating air conditioner, no wake up call, driver late taking us to airport in the morning. The worst stay ever. We had a long day ahead and expected a better room that provided quiet, a wake call was important and then the driver came late to take us to the airport.

"Great hotel for an overnight stay"

4
17/10/2016

This is another Best Western we have stayed in in the last week and has a high standard of cleanliness. No issues here, good sleep parking was ok and so was breakfast and the wi-fi. Not sure about access for public transport

"Good Hotel"

4
17/10/2016

There was only two down sides to this hotel. 1) The tile floors in the rooms makes everything loud. With no carpet to dampen the sounds you can hear everyone next to you / upstairs / housekeeping / hallways. 2) The food selection is not that good. Everything else was good.

"Broken Laundry"

3
11/10/2016

Staff and Room was excellent. Great updated amenities. However, needs improvement in the breakfast category. In addition, they must improve the Laundry Room and provide more quantities of washer and dryer since the washers were broken all time during my stay.....

"Ok for one night"

3
11/10/2016

Generally it was ok for one night but I think it was overpriced for the value. Breakfast was limited. Air conditioner was loud. Internet connectivity and speed was very good. Lobby and common areas are outdated.

"central location"

3
08/10/2016

clean and close to airport hotel looks fairly new good restaurants close by make sure you confirm your shuttle if leaving early for early airline flight. staff was pleasant, and overall a normal stay for something close to the fort meyers airport.

"Great stay"

4
29/09/2016

Loved this hotel! Very friendly staff, professional and accommodating. Good location. Very clean. Decent breakfast. Quiet place, close to restaurants. Would definitely stay there again. Highly recommend.

"Great stay"

5
14/09/2016

The afternoon staff was great! We had an issue with our refrigerator and they immediately replaced it. They gave us a shuttle ride to a restaurant for dinner!! We were very pleased with everything except we didn't receive our wake-up call (the girl was having a hard time staying awake) and there were lots of tiny ants throughout the room. We would definitely stay there again because the goods outweighed the bad!

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello Tracee W, thank you for taking the time to share your experience with us. We sincerly apoligize for the inconviences you experienced throughout your stay with us. When staying at the BEST WESTERN Airport Inn we care to make things right for you upon leaving our property, so please let us know what we can do to make things right during your stay. Thank you for your feedback and we appeicate the kind words as well, we hope to see you again in the future.

"Wont be disappointed"

5
12/09/2016

Hotel super clean , beds comfortable, has small refrigerator , free breaksfast in am at night at front desk has free cookies and the staff is friendly. Also realized when I got home from my trip I left my pillow I called back they had my pillow and going to ship it to me very happy.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello muddneck79, thank you for taking the time to share your experience with us and rating us 5 stars! I am happy to hear you enjoyed the amenities we have to offer any time you stay here at the BEST WESTERN Airport Inn. We hope you have revived your pillow in a timely manner, we look forward to your next visit.

"Best Stay"

5
12/09/2016

We haven't stayed in many Best Western hotels. This hotel has it all. Excellent accommodations. We will definitely be using Best Western hotels in the future. The service and accommodations were excellent.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello, Karen J thank you for taking the time to share your experience with us, and rating us 5 stars! We are pleased you had a wonderful stay with us, and we look forward to your loyalty here at the BEST WESTERN Airport Inn.

"Crob "

5
04/09/2016

One of the newer Best Westerns in Ft Myers. The breakfast is very good and the staff friendly. Conveniently located within 10 minutes of almost everything but the beach (25min). Rooms are clean, ac works, and the pillows seem new. Good value in a great place.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello Crob4769, thank you for taking the time to leave us a wonderful review. When traveling location is always important and we are happy to hear our location and hotel was convient for you while traveling. Next time in the area, take advantage of our loyalty program and you will recieve an even better price with perks! We appreicate you and your business, thank you.

"Staff was lovely, room was average"

3
27/08/2016

Stayed for 2 nights for a little getaway with my mom. The lobby was simple but clean, and the front desk staff were all extremely pleasant and friendly. The room itself was small but mostly clean, the decor was not attractive but not terrible. The bathroom was very small and quite old-looking, and the towels were all a bit stained (hence the 3 star review, otherwise, it would have been 4 stars). The beds were quite uncomfortable. The free breakfast in the morning was a nice feature, and was basic but completely fine. There is a very, very small pool in the front of the building, but we didn't go in. About a 20 minute drive to Ft. Myers Beach, and a 30 minute drive to Sanibel. Overall, we had a great time, and it was fine for a short, low cost stay.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for choosing Best Western Airport Inn for your little getaway! We take pride in providing the best hospitality here at our hotel to ensure you have a wonderful stay. Next time you're in the area come and check out our suites that come with plenty of space with much more amenities!

"Always a Pleasure"

5
27/08/2016

We love this hotel! We have stayed there a couple of times. It is always spotlessly clean, the staff is friendly, and the breakfast buffet is very nice! Te buffet has a good variety and is very tasty. I am always very impressed with the cleanliness of this and their staff is wonderful!

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Its great to here this wonderful feedback for our establishment, thank you for the kind words. We look forward to your arrival for next time.

"Great stay for 3 nights"

5
22/08/2016

I was in town for a friend's wedding - I have never been to Fort Myers before. I picked this place only because of its proximity to Southwest Florida International Airport (RSW). I did not have a car so shuttle service to and from the Airport was important to me. The Shuttle Service is great. The Shuttle is always ready to go and is always on standby at the front entrance of the hotel. When I landed I called the Hotel and they told me to stand in a certain spot and the shuttle was there within 10 minutes. The Hotel is very close. The Best Western is located on Daniels Parkway, it is very busy. However the location is great. It is walking distance from: Dunkin Donuts, Starbucks, CVS, Walgreens, the Gas Station, Publix Supermarket & Deli, Chinese Food, and a bunch of restaurants. The fact that I did not have a car made this the best possible location for me. The beach is far you definitely need a car to go there - nothing an Uber cannot do. The staff was very friendly, there are always fresh cookies at the welcome desk. Lobby is big with a lot of chairs, and a TV with a ton of channels. Pool & Hot Tub are great - I went everyday. It is pretty much open all day from 7am - 10pm. There is a stack of free & clean towels as you walk into the pool area so you don't need to bring one from your room. There are also changing and bathing areas right next to the pool. Rooms are great, and so is house keeping - they will always give you a fresh set of towels even if you did not want room service. If I am ever back in Fort Myers, this is where I will stay.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Wow, thank you for the great review! It is our duty to provide the best we can for our guests, we're ecstatic to have made your stay worthwhile. Thank you again for your business and feedback.

"Worst customer service I have ever recivied from a company"

1
20/08/2016

On going disputes about double charges because best western and expidiea do not know how to communicate. Ask manager to send district manger info never received email containing info I needed. Check charges and double check statements I had charges show up 2weeks after I checked out.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello Xclusive1164, we sincerely apologize for the misunderstanding through Expedia and our hotel. We do take these matters into consideration and do our best to make sure billing and all other issues you may come across are resolved in a timely manner. Please feel free to reach me directly.

"Very Good!"

4
19/08/2016

Friendly staff, clean, Good breakfast, New hotel. Receive all my packages with no Charge, the room is big and clean with everything we need. Nice options for eat near, has a Publix on the other side of the Road.

"Very Good"

5
17/08/2016

I love staying at this Best Western. It is one of the nicest we have stayed at in Florida. The staff always go out of there way to make sure your stay in very good. We just moved our daughter into college there so we will be staying there alot.

"Great stay"

5
16/08/2016

I stay here for business purposes, but if I had to use my hard earned money, this would be my first choice in Ft Myers, Fl. The staff is friendly and welcoming. The grounds are clean, safe, and inviting. The rooms are clean, quiet, and comfortable.

"trip"

4
08/08/2016

will be back everything was great, service, room, location, stores and restaurants are close. Shuttle to Airport. I stayed for four nights and repeat every 2 weeks for business. This is the only hotel i use.

"Great Location"

4
03/08/2016

Room was clean; king bed comfortable ; perfect location to 1-75, mall, food and hospital. Staff was very pleasant . Breakfast was standard breakfast buffet. Not really good. Would stay again if the need arises.

"Just what we needed"

5
03/08/2016

My family of 9 stayed here on our way from visiting relatives to North Captiva Island. The 5 grandchildren were thrilled with the little pool and the fun breakfast the next morning, and our 3 rooms, close to each other as we had requested, were fine. No problems and friendly staff, not least breafast staff.

"VERY NICE HOTEL"

5
03/08/2016

Recently remodeled ...very clean... Staff was nice and very accommodating super fast check in. Great Value!!! My son and I were in town for Baseball and it was a short driving distance to the fields. We will stay here again if in the area!!

"Clean and well kept Hotel. No complaints at all"

5
02/08/2016

I would recommend this Hotel to everyone I know and for anyone who wants a clean, comfortable place to stay. Very friendly staff. The room was spacious and well decorated. The free coffee and breakfast was pretty good.

"Great place for price"

4
02/08/2016

Nice place to stay. Centered well with shopping & restaurants. Good breakfast bar. Very clean. Employees very hospitable. Worth every penny spent. Will recommend to anyone. If ever come back to this area will definitely choose this establishment to reside in........

"Verify room before arriving"

4
01/08/2016

Loved the hotel and staff but the room I booked was not what I received. The dryer was not working either but overall the stay was good. Staff was very helpful, room was very clean, and I felt safe traveling by myself with my child.

"Good basic stay"

4
01/08/2016

Tidy, but not completely clean. There were groups with lots of kids with little adult supervision during our stay. It was a great location near the RSW airport. The front desk staff was helpful and personable.

"Nice updated hotel"

5
01/08/2016

Stayed here for one night as our plane got in very late. Front desk people were very courteous the room was very clean and updated and the breakfast was nice. Had no trouble parking. It doesn't back off the road just a smidge so you'll have to look for it especially at night.

"Dissatisfied"

2
01/08/2016

Decor was nice. Had to change rooms the first time due to loud knocking Air conditioner. Kept me up at night this was a 4 day stay. Second room my children woke up with bit marks. Fire ants coming out the garbage all over each piece of furniture. Having a cleaning business. I was able to contain this issue. Frankly tired of the inconvenience and having to change rooms. My kids had bit marks all over even there face. They seem not surprised or that they wanted to contain this issue themselves. Then to top it off one of the front desk personal was petty and rude to my oldest son. All of these issues mention to staff. I have stayed in many hotels. And I have thrown away food. And never had the issue to be woken up with bit marks all over.

"Good option"

4
01/08/2016

Rooms were in good condition, beds comfortable. Shuttle took about 20 minutes to arrive once I called the hotel. Some fast food options nearby and a couple of nicer restaurants. Friendly staff. This is a typical best western that is about 3-4 miles from the airport. Would stay again.

"Got my TV working"

5
30/07/2016

I was having trouble operating my TV and the front desk sent someone to my room TWICE! The service, room and breakfast - all good. As you can tell we liked this motel! We will come here again, as we have family very nearby.

"weekend getaway, dont book here"

2
28/07/2016

BOOK ANOTHER HOTEL. the shuttle took over 45 minutes,which 1am shuttle arrived we also booked a room with 2 queen beds and pull out sofa, as we check in there was no availability. it took almost another hour for the only frond desk person to find a rollaway,which there was none available at 2am we therefore got another room, ok...but not what we planned when your family wants to be together. And to top it off the housekeeping staff was speaking so loud in Spanish in the hallways it was something I never experienced.. so after finally going to bed after 2am by 7 we were hearing the housekeepers!!!

"Improved since our last visit last June"

4
24/07/2016

In June 2015 we stayed in this hotel and were generally happy. We suggested that if the hotel were to "tighten up" a couple of things that it would a better experience. I am happy to say that the issues that we faced last year when our team stayed here (housekeeping and slow internet) weren't apparent on this trip. Although the Best Western is never going to be compared to a four or five star property, it certainly is a clean, comfortable hotel for a competitive price. The rooms are on the smaller side but well maintained. The breakfast was varied and enjoyable. Even though the front desk was working through issues associated with a new computer system, they were very friendly and helpful. Overall we had a much better experience this year compared to last. Would gladly stay here again if the need arose.

"Very Convinient"

5
14/07/2016

Excellent location, close to RSW and on the main drag....Daniels Pkwy. Staff were friendly and very professional,courteous and helpful. Resident cat was very cool. I am not a big cat fan, but this cat was very cool. I named him/her skunky!!! The cat would not come in the building, however would walk past the automatic doors and get a bit of A/C.

"Great value"

5
07/07/2016

I needed someplace near the airport for an early flight the next morning. Mary at the front desk told me that the restaurant "FANCY" was very good. She was right on all points. Everything was very clean & the price was reasonable. The airport shuttle lady was great.

"No hot water"

2
06/07/2016

Poor front desk service. Poor breakfast. No hot water. No soap or shampoo. Would not recomend or stay here again. Location is not convenient to sanibel island or fort Myers beach. Staff was not very helpfull

"comfy, clean and friendly"

5
05/07/2016

The room was clean, bed was comfy, breakfast was great and staff was friendly. I had stayed in a run down hotel all week and it was nice to be in a more luxury setting. I went to the breakfast close to the closing time and there was plenty of food and drinks.

"very clean and quiet"

5
01/07/2016

very clean and quiet satisfying experience i would definitely stay here again if you want quiet this is it breakfast was hot and it was a relaxed atmosphere i would definitely recommend a stay here it near the airport and there are lots to see and do nearby

"Business trip"

5
01/07/2016

This hotel has clean rooms and comfortable beds. Will recommend this hotel to my friends an d family .I did not need 2oo hundred words to describe this business trip and stay with this hotel. This is my complaint

"Overall a great hotel"

5
29/06/2016

The service was great, the food was excellent and the room was perfect. Heather and Mary took excellent care of me when I needed to stay over night, I was very impressed overall. I would stay again given the opportunity

"Breakfast"

4
29/06/2016

Everything was wonderful at this Best western but he breakfast they had no milk and the coffee machine was broken really no coffee for breakfast . other than breakfast everything else was great the people that work there were very nice

"Smelly --bugs"

2
16/06/2016

The room was very smelly. It seemed like it had been sprayed and then resprayed in an attempt to cover up the original smell. -In the morning I found three tiny bugs on my computer screen. Also, I had paid in advance, yet, my credit card was billed. If I had not reviewed the bill, I would have paid double for the room.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi April, thanks for sharing your feedback with us. I am disappointed to hear about the challeges you had at our property, and want to offer my apologies for the inconvenience you were met with. We take our guests concerns very seriously, and I would like to personally make things right. Please feel free to reach out me at [email protected] or at 239-561-7000. Thank you for your patronage, and I hope to speak with you soon. In Service, Sara LaDue General Manager

"Excellent stay at a great price"

5
15/06/2016

We stayed here while my grandson's high school baseball team played in the state championship games at the wonderful sports center just 2 miles down the road. The hotel is recently renovated! It is very user friendly, beautiful inside and the continental breakfast has hot and cold entrees and is very good compared to lots of others we've seen. The price was $110.99 out the door for one night. Aa hint though in trying to find it. Fort Myers has frontage roads and you can't really see it from the main highway, so do ask for specific directions. Everyone was very accommodating too! Enjoy!!!

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
What a great review! And thanks for sharing your tips with the other reviewers! I know Fort Myers roads can get confusing at times with all of the small frontage and back roads. We are happy to hear that you enjoyed the convenience of our location, and that the breakfast options were to your liking-- we do our best to make sure there's a selection for everyone. Thank you for staying with us-- Hope to see you again next time you're in Fort Myers! In Service, Sara LaDue General Manager

"great hotel"

5
10/06/2016

love the updated rooms and decor. great breakfast. the location is very convenient from the interstate. the staff were very friendly. the hotel was recently updated and renovated. Looks very modern. I recommend this hotel.

"Quick stay - very close to airport"

5
25/05/2016

Modern rooms, new amenities, smelled clean. Had to check out before breakfast to catch a plane so cannot speak for the breakfast. Sink outside of bathroom so can have one person showering while another is shaving, putting on makeup, etc.

"very accomadating"

4
24/05/2016

will be back many times and use for business. Staff was very helpful and friendly. Location is great with many restaurants, c- stores, shops and services close by. The room was very clean and quiet. , was able to watch my sports on the dish tv.

"One night stay"

4
10/05/2016

This hotel is very clean, rooms smell great, beds are comfortable and a/c is ice cold!!! Stayed here for one night during the summer while our a/c was out in our house. Front desk was courteous, room was quiet, shower was great and we were happy with the one night stay! Last minute decision worked out great!

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Thank you for taking the time to share your wonderful experience with us. We are glad that your last minuet decision to stay with us worked out great for you and we hope to see you in the future.

"Hotel Evaluation"

5
07/05/2016

Excellent Hotel.Great Staff.Hotel will go out of its way to make your stay pleasant and memorable.They will transport you to any restaurant in the area.The hotel is equipped with guest computers for your convience.The pool is excellent also.

"Nice Hotel"

5
04/05/2016

I needed a hotel near the Ft Myers airport twice in March and decided to stay at this Best Western both times due to my good experience the first time! The shuttle was convenient, staff friendly and breakfast ready when I needed it!

"Simple Hotel in good standard"

4
03/05/2016

It is a simple airport inn. Room size and layout are reasonable, nothing fancy. I found the air-conditioner of room 428 is very noisy and much quieter in room 225 which I later on moved in due to missing flight. The bed is too soft for me and the blanket & towels were too harsh. The complimentary breakfast with warm scrambled eggs ham or sausage.... matching the airport inn standard. The front desk staffs, drivers I met were all courtesy and eager to help.

"Fort rock stay"

4
02/05/2016

Pillows too fluffy! Everything was nice until our cell phone disappeared off the night stand where we left it charging so we wouldn't lose it on our days outing. So secure your stuff, I know I will! Staff was cooperative with law enforcement.

"Meet Friends"

5
01/05/2016

Very nice hotel. Good rate. Friendly staff. Comfortable nice rooms.I also like that rooms has refrigerator & microwave. Breakfast has hot food served and waffles. Free parking and a very nice 24 hr fitness center. Reserved for 2 nights. Did no used the shuttle, but it's very convenient if traveling by airplane. Coordinate with front desk for hours of service and pick-ups.

"Pleasantly surprised"

4
01/05/2016

I picked this hotel because of the free shuttle service to and fro from the airport. It certainly was worth it as I learned later that taxi would have cost $35. The shuttle service accommodates late night flights (up to 1 am) and early take offs (starts at 4), which was in my case. The hotel itself is pretty ordinary otherwise clean and comfortable. The breakfast was better than I expected with hot items and fresh fruits. If you leave early, get a pack and go breakfast with fresh juice, fruit and pastry. A Nice touch. The staff at the front desk went over and beyond. The receptionist called me when I did not show up for the shuttle. I nearly missed my flight as I set the alarm wrong. I will stay at this hotel again.

"Very nice stay"

4
28/04/2016

Our group consisted of around 30 rooms. The hotel is conveniently located, the rooms were nice, and breakfast was good. I heard no complaints from any of our families. Everyone enjoyed the hotel. We will definitely try to stay there again next year.

"Nice Florida Hotel"

4
27/04/2016

Very nice stay. We were there 1 night before our condo was ready. Clean and nice breakfast. The pool and pool area is VERY small for the volume of guests. There should be a nice outside area to sit and relax outside. Clean and friendly staff.

"Great overnight stay"

4
27/04/2016

Stayed in Fort Myers on our last day of our Florida vacation. The room we were given was clean and up to date and the price was great for late February -early March. Check in was easy and the desk clerk gave us some tips on where to get a good meal nearby. Overall it was a nice stay.

"My Daughter's Wedding"

5
25/04/2016

We had out-of-towners attending my daughter's wedding staying here; we blocked off 10 rooms and I believe all 10 were taken. Sara (Manager) and her staff couldn't have been better. This Best Western has been recently remodeled and it was fantastic! The staff went out of their way to help us. The rooms are comfortable and quiet. We hadn't stayed in a Best Western in many years, but because of our experience with this property, I am sure we will in the future. This property is close to Interstate 75, the airport, shopping, all types of restaurants, not too far to the beaches and Sanibel & Captiva, Naples and other areas of interest. I highly recommend this hotel.

"Our stay here was A++"

5
24/04/2016

We were VERY satisfied with this hotel. The hotel and our room were very clean, had up to date furnishings and good internet service. The staff were all very friendly. The breakfast food, room and staff were outstanding! There was a nice breakfast selection to choose from. The staff always made sure the food was replenished when running low. The pool area was very nice and there was always plenty of towels. The pool wasn't heated but was warm enough to use. (NOTE: this was in Feb and March.) The hotel is located close enough to walk to a grocery store, restaurants and drug stores. Located within a short distance is Jet Blue, The Twins' Hammond Stadium and other shopping, services and restaurants.

"Hotel and Staff Excellent!! Booking Process Through GetaRoom Horrible!"

5
19/04/2016

We presented our preprinted hotel confirmation and then waited at the front desk about an hour because we booked the hotel room on TripAdvisor apparently through a third party called GetaRoom. We booked the room on March 22, 2016 and our cc was charged March 23, 2016. GetaRoom did not pass along the reservation or the payment to Best Western and they had no record of our stay. It took the hour for TripAdvisor to put us through to GetaRoom and for GetaRoom, to email the hotel with payment information. It was completely frustrating and we will certainly consider whether to use Trip Advisor and especially GetaRoom again. The hotel felt so bad for our wait and hassle with GetaRoom that they upgraded us to a Suite! They were very knowledgable and helpful from Brittany (at the front desk) to the free airport shuttle drivers. The hotel was all redone, new and nice! We would absolutely recommend The airport Fort Myers Best Western!

"GREAT HOTEL; GREAT LOCATION"

5
18/04/2016

There is a great bargain: well-priced, nice breakfast, good staff, reliable internet, good business center; great location with lots of restaurants and stores within walking distance. Easy access to the airport. Shuttle starts as early as 4am, which was the feature that placed it above other choices.

"GREAT place to stay! Excellent in every way!"

5
13/04/2016

Our stay here was perfect in every way. Our room was huge (the presidential suite) and super economical, I couldn't believe the rate! Inexpensive! The staff were all professional yet all treated us like friends. Our favorite part was having their free breakfast, DELICIOUS! Sharon was so kind, sweet, and cheerful. She made sure that everyone had their breakfast and that no food went to waste! She made our stay extra special.

"Sharon and Zohaer were two amazing ladies that provided me and my family such amazing stay."

5
11/04/2016

We had a very large room overlooking the pool.( accommodates 6). We had outstanding service and Sharon and Zohaer helped us start the day on the right foot. I just moved to Cape Coral FL from Miami and Sharon and Zohaer provided my family and I with amazing hospitality. Staying at this hotel was the best confirmation showing us that we had made the right decision in moving to the area! We are remodeling our home and within our stay we have had nights of getting back to our room at 2am and there was not one night that we did not receive a warm welcome at 2am or a greeting with " hello can I get you anything tonight? how did you do today? If you need anything please just let us know :-). This place is awesome and I will totally without a doubt recommend Best Western Airport INN to anyone. Thank you for providing us another great stay. (We have stayed 3 times before).

"Wonderful experience at Best Western"

5
09/04/2016

The hotel was clean and our room spacious. The staff was very accommodating and pleasant. We have never been disappointed in our stays at several different Best Western Hotels. We highly recommend this hotel and we look forward to our next visit.

"Clean and comfortable"

5
09/04/2016

Great location near interstate but well beyond and noise. Great breakfast in tidy and comfortable area. Room was clean and had all amenities needed for overnight accommodation. Check inn and out was quick and staff pleasant.

"Great airport hotel"

5
09/04/2016

We stayed at this hotel for one night before an airport pickup. The king room was spacious and clean. The staff were friendly and very helpful. Their recommendation for dinner was great. There is a small pool outside that we did not use but many people seemed to be using it. The price was very reasonable. Free breakfast was included.

"Enjoyable Stay"

4
07/04/2016

Stayed in this Best Western 2 nights on our SW Florida vacation. It is close to the airport so it was a nice stop before our vacation started and a nice stay when our vacation ended. We like to be close to the airport on our last night so we do not have to deal with the Ft Myers traffic. This is a very comfortable/clean/friendly Best Western One issue. We did NOT ask for an up grade on our room. When we checked out we had an up grade charge. When I pointed it out to the clerk, he said I had to still pay for it because it was an upgrade. THEIR mistake that they charged me for.

"Worst customer service EVER"

1
01/04/2016

Following a 6 night stay we packed up and checked out around 11am we stuck around a couple more hours to enjoy the pool. Just before leaving we realized our sons blankie was left in the room. Likely caught up in the sheets. Before physically leaving the hotel we went to the front desk to inquire. This is where everything went wrong. Their maintenance man was put in charge to look thru the lost and found. He returned and stated directly to my face. "We don't have it, we throw those things away they are no use to us". His exact words. I was appalled when he said this and thought I bet if I left a wallet in the room- he would definitely find use for it. Seeing he had absolutely no customer service skills I looked to the desk for them to intercept and they did that mediocre at best. How difficult is it to maintain a lost and found for time period. Rest assured of you leave anything behind the maintenance man will throw it away as he states and the manager on duty supports it. Just based on this I will never stay at a Best Western again. They could use some lost and found tips from the Hiltons and Mariotts.

"Amazing Prices, Very Clean Hotel"

4
01/04/2016

I scheduled my booking for this hotel on Booking.com and got a great deal! The hotel was super nice, the staff very friendly and helpful, and I felt very at home. The staff wasn't snooty, but genuine. A rare trait to gather from other hotels! They treated me like family and I greatly appreciated that!

"A good place to feel "at home""

5
30/03/2016

The staff is professional, accommodating and hospitable. This is my first choice of hotels when I'm in the area because they do everything to make it as comfortable as being home. Rooms are clean and always in perfect order.

"Great stay"

5
28/03/2016

A very beautiful hotel. Beds were so comfortable, pool was very nice. Breakfast was great. While we were there, there was a group of social needs also staying. One of the ladies that was running the breakfast buffet stayed and made waffles for every one of them. She was so kind and patient. I wish I remembered her name. She deserves to be told how amazing is. Would definitely stay here again.

"Great location"

4
26/03/2016

Great central location - short drive to beaches and both Punta Gorda and Southwest Florida International Airports. Across the street from Starbucks and a couple of blocks to grocery stores and restaurants.

"great location close to Jet Blue and Airport"

4
22/03/2016

Would definitely stay there again. Great location from the airport and front desk staff very good. Last minute needed a roll away bed and didn't have one available. The front desk gal sent their driver to another hotel to accommodate us.

"Best Ever!!"

5
20/03/2016

This place is awesome, Plus I got to use my points to pay!! Chocolate chip cookies to great you. Warm friendly staff to help with every possible need!! A jacuzzy as well as a swimmint pool. Beautiful room , 4th floor great for views!! ample parking!! great people and offered food for early leaving (granola bars, danish, juices) We had a very early flight so we couldn't get their great breakfast.

"Property is Close to the Airport, Good Breakfast"

4
20/03/2016

We stayed at this property for three nights, and then again one night later in the week before flying home. The property is clean, and the bed was decent. The only thing that I noticed was the nightstand lower shelf was dusty. The main problem we had was that the TV came on by itself at 5:30am every morning and we didn't know how to fix it. We reported it to the desk but they were unable or unwilling to correct it. The remote needed new batteries, and the volume button did not work on the remote the last night. The water pressure was good in the first room we stayed in, but was really poor in the last room we stayed in. The breakfast was good, and the staff working in the breakfast area did a great job replenishing items and helping guests. We received a bag of goodies on our last night before we left as we were going to miss breakfast due to an early flight. The hotel was quiet, and the room was a good size. The hotel is close to the airport so it is convenient for flying in and our of Fort Myers.

"Went Way Above the Usual Service"

5
20/03/2016

These guys are friendly, and go the extra mile to solve any of your concerns!! Beautiful with a pool and a jacuzzy Loved it !! The Room was beautiful and roomy. They just remolded last summer!! We stayed on the 4th floor and had great views, plus it was so easy to get to the airport from there !!

"Excellent experience"

5
18/03/2016

I highly recommend this hotel. Great breakfast selection, friendly staff throughout the hotel, very nice pool& spa area. Hotel is nicely decorated. Our room was very clean & comfortable. It included a frig and microwave. There are a variety of restaurants within walking distance. The Twins Hammond Stadium and Jet Blue are close by.

"Quick overnight stay"

3
12/03/2016

We arrived in the late evening (11:40) on our flight, so chose a spot close to the airport. We were happy to be able to take the motel shuttle as we thought it only would be available until midnight. Shuttle driver from the motel was very pleasant and said that the shuttle would be available for a couple more hours. The motel was fine. Only complaint is that the single room sink is located outside the bathroom itself.

"disapointing"

3
09/03/2016

Everything besides hotel desk staff was very good. Didn't have enough staff on to be able to assist older women with 6 piesces of heavy luggage plus totes and bags and didn't appear to want to assist with this problem even though it was apparent that we would not be able to manage on our own. We did help ourselves to the luggage racks and wheeled it to the elevator and into our room. the room was clean and well supplied with towels. we liked the sink on the outside of the bathroom, the hairdryer worked well, as did the air conditioning. tv was in excellant condition, the internet service was easy to use, and it was fairly quiet. the location was good and the shuttle service to the airport was great, driver was friendly, helpful and drove safely.

"one night stay"

5
07/03/2016

This facility was very clean, friendly, quiet and offered a nice breakfast in the morning. I'm a fitness buff, so having the option of protein and not sugary carbs was great! The only problem was small little bugs crawling all over the beverage counter. Bug traps were out, but no one wants to see this a breakfast.

"Very nice clean hotel"

4
01/03/2016

Great value and excellent friendly service. No huge frills, but overall a nice comfortable stay with friendly service at an affordable price. So if you are not planning on making the hotel the highlight of your vacation this is a great place to stay and enjoy the surrounding areas.

"Layover haven"

5
25/02/2016

Nice hot tub and outside pool. Pool should be heated during the winter months. Friendly folks abound and they leave nothing for you to worry about. Morning breaks is not to be missed. In fact, they make sure you have something to eat if you have to leave before 6:00am.

"Great Stay!"

5
24/02/2016

I really enjoyed this hotel - close to a lot of restaurants and stores. The hotel was in great shape and recently renovated. The rooms were nice and clean. Some more updates to the bathroom would be nice - but extremely clean and great value. Staff really made this stay. I cannot say enough positive things about them. Very helpful and friendly! Way to go!

"Great service"

3
24/02/2016

Our stays were quick. We got in late and left early two separate occasions a few days apart. The room was okay but not anything special. The bathtub didnt drain our first stay, we mentioned it and it was fixed by the time we came back a few days later. The kitchenette is very basic. Fridge microwave and sink. Not what we expected. Lots of cupboards but no dishes or utensils provided. It would have been nice to know that ahead of time. Beds were ok. Staff were excellent with great service

"Great place to stay"

5
24/02/2016

I always stay here when I have an early flight out of Ft Myers and if I arrive late in the evening. Staff has always been friendly and helpful. Rooms are clean and comfortable especially since they have remodeled. Good Japanese restaurant within walking distance and close to other places to eat.

"Great location/staff"

5
19/02/2016

Professional, helpful, and courteous staff. Clean and comfortable room. Good WiFi. Close to airport. Great, convenient shuttle service. Provided fruit for breakfast 1 1/2 hour before breakfast time. Did not try other amenities.

"very nice"

5
19/02/2016

We stayed for 4 nights in January 2016. The staff was very helpful, breakfast was large with many choices. the room was very clean, and the bed comfortable. I even left an item behind and when I called to inquire the staff was able to find it and made arraignments to send it to me. I was so happy that they were able to help me and were so friendly about it.

"Hotel close to airport"

4
18/02/2016

This hotel was clean and beds were comfortable. Major complaint was noise from surrounding room bathrooms was loud. Breakfast was the typical fare. Rates were fair for value received. Did not use the pool or meeting rooms.

"baseball trip"

4
18/02/2016

Florida is expensive this time of year. The breakfast was good but could be a bit more varied. Cleaning personnel were very thoughtful. We used the shuttle service. Nice to have a hot tub. The location is good for getting to the ball parks that we played at.

"Great Hotel"

5
18/02/2016

This was a great hotel. Very clean and very friendly staff. We had a soccer tournament in Naples and this hotel was one of the hotels we had choose from. It was definitely a great choice for our team. The General Manager, Sara, was very accommodating to our soccer team. Well-deserved for the Certificate of Excellence from Trip Advisor. We definitely would stay here again!

"Clean, comfortable and newly renovated"

5
15/02/2016

I stay here on business about once a month, very close to highway, attractions, airport. Always clean and comfortable. Great clean well appointed rooms, breakfast included. Parking no problem. This is a business persons dream. I highly recommend it!

"Late checkout costs, unable to print receipts, room 121 is loud"

3
10/02/2016

Room was clean and newly remodeled. Staff was friendly, but not very accomodinating. I asked upon check-in about the procedure for a late checkout. Mr. Patel said no problem just ask closer to checkout time. I did as he advised, on the following day close to checkout, and was told by Mr. Patel that staying an extra hour would cost $10.00. I travel often, and I have never been charged to stay and extra hour anywhere in my travels - this is a first. Mr. Patel should have also mentioned this detail when I originally asked for this information upon check in. When I asked for a room receipt upon checking out, Mr. Patel told me he was unable to print one for me since we did not book through Best Western. To make matters worse, we were given room 121, which is adjacent to the lobby and the lift (like an elevator - but louder than an elevator), and could hear the lift the entire night. I wonder if we have received lesser service because we did not book through Best Western. Perception is everything. We will not be back.

"Wonderful"

5
09/02/2016

Loved it- Comfortable and clean-i did my standard bedbug check too. Direct TV & fresh remote included. Eye-bending wall art added a fun kick. Breakfast decent and the employee working the dining area Sun morning had a GREAT attitude.

"Good value for the money"

5
09/02/2016

This is an excellent hotel with pleasant rooms, very good service, and an overall fine place to stay. We were here to catch a flight the next day, so we were also able to take advantage of the shuttle to the airport, which runs every half hour. The breakfast area was bright and not over crowded, and the food was the "normal" for an included breakfast. After staying in an overpriced hotel in Ft. Myers Beach, this was a welcome change (and also a good place to watch the Super Bowl!).

"Best WesternAirport Hotel at Fort myers"

4
08/02/2016

easy to get to airport. the staff are very helpful. We had some minor problems in our room but they were very quickly dealt with. the breakfast items were very good. They had improved the selection of hot items since we were there last year. However, the hotel had been renovated and the foyer was very nice but we did not like the seating arrangement in the breakfast area. There were two normal tables with the four chairs and the rest did not seem private enough and also some of the seating was on sofas which I do not find comfortable when eating a meal

"Good Value"

4
08/02/2016

Good experience at this Best Western. It was clean and the staff were extremely helpful and pleasant. Location is within walking distance to several restaurants. The bed was very comfortable and it was quiet. I would stay here again.

"A lighthouse in a dark sea!"

5
07/02/2016

My sisters and I stayed at this best western for a month due to a family medical emergency. The staff was wonderful, professional and caring. They always made us feel welcome. The room was clean and at an affordable price. Breakfast in the lobby area every morning was a great way to start the day. Highly recommend !!

"Would recommend this hotel"

4
07/02/2016

This was my second time staying at this facility. I found the rooms and the facility overall very clean and welcoming. The staff was very friendly, responsive, and helpful. The mattress was a little soft for my liking and comfort, but not a deal breaker. Also, there was a wall switch that inadvertently was turned off that controlled the refrigerator and TV, however the staff responded quickly to correct the problem. Overall a very positive experience.

"Stopover"

4
06/02/2016

The hotel provided a great place to stopover during our visit to the Lake Trafford and Corkscrew Swamp Sanctuary area. It's very convenient for the I75 but note the address is slightly misleading as the hotel is set back off Daniels Parkway. Tip: its behind the 7 Eleven petrol station at the junction with Palomino Drive.

"A good place to stay"

5
06/02/2016

My husband and I travel frequently to see family across the country and find this hotel very affordable and convenient when our flight leaves very early in the morning as it often does. Even if we leave before they put out the breakfast at 6 AM the offer us food to take with us on the plane.

"Best Western rewards!"

5
06/02/2016

came in late, our driver even stopped to get us some refreshments. Room was comfortable and clean. Front desk pleasant . Breakfast was more than expected. We always use Best Western for this reason..Thank Mario.

"Florida"

4
06/02/2016

Great location, we requested a ground level room for 5 people. We got what requested a nice ground level room with plenty of space for five people. The breakfast was great and the Wi-Fi had good reception.

"Vacation."

5
06/02/2016

We loved staying here. The staff was very nice. Enjoyed the whole experience. We ate our breakfast in the dining area. Many items to choose from. Very clean. Our room was very nice and comfortable. We would recommend this hotel to anyone.

"Nice clean hotel."

4
30/01/2016

Good place to stay. Centrally located, clean and quiet. Not fancy or anything extravagant, just a nice room. Check in was good and rate was fair for the property. A lot better than many others in the area.

"Nice place"

3
30/01/2016

It was a comfortable and quiet room. Shuttle to airport was convenient and so was parking while we were away. Pool and hot tub were nice. Lots of fast food places and a Publix grocery store nearby. Overall a good value

"Staff"

5
30/01/2016

The breakfast set up was wonderful, welcoming and in particular, Sharon, who handled the breakfast provisioning from 6AM to 10AM was very attentive to our needs. She interacted well with all the guests and made the environment seem like the family kitchen table. The front desk staff of Justin and Erica were also quite helpful and welcoming.

"Economical Lodging in Fort Myers"

4
10/01/2016

The room was clean, quiet and comfortable. Very good breakfast offering and reasonable rates. I will definitely stay there again when in the area. It's one block off of busy Daniels Parkway and this helps make it a quiet place.

"Best Western Airport, Ft. Myers, FL"

4
10/01/2016

We stayed for four days (two longer than anticipated due to illnesses). Room was very nice with one room key system occasionally not working. The only other room item was deteriorating caulking below the tub spigot. Breakfast food was bland but for the dry cereal and milk and fruit. Rooms were quiet, well-appointed. Grounds were very nice with numerous stores and restaurants near by.

"Great Location; Wonderful Sleep Experience!"

4
05/01/2016

Stayed here on our way to Naples. Saved $30 booking through Hotel Tonight! Good breakfast. USA Today included. Free Wi-Fi. Outdoor pool works well on a sunny day. The staff was very helpful and pleasant. We had a problem with the TV and it was fixed within minutes.

"Horrible Hotel Experience"

1
04/01/2016

Initially when I was looking to stay at a hotel, I called this one to ask some questions about traveling with our dog, as well as check out times, as my husband needed to work the following day, we needed the wifi, and a late check-out. The woman who I spoke to on the phone was incredibly nice and she is the reason I booked the hotel. She told me that the staff would do anything they could to make us comfortable and work with our needs. However, from the time we checked in until right before we checked out, our experience was completely ridiculous. The woman who checked us in was rude, unwelcoming, and I wanted to leave right then (as I should have). I told her that we needed a late check out and she obliged by saying that noon was the latest, as they were sold out. I accepted that and expected to check out at 12:00pm. As soon as we opened the door to our room, we were hit with a strong smell of mildew and mold. Upon further entering the room, we discovered the entire floor by the second bed was drenched. How housekeeping doesn't notice the smell and/or the wet floor, is a complete oversight on the entire housekeeping department. We told the lady who checked us in, and they reassigned us to another room, but told us that they were sold out so that someone else was not going to have a room. NOT MY PROBLEM! I was happy that the second room did not smell like it has been sitting stagnant with wet floor for weeks. The following morning at 10:30am the housekeeper was incessantly knocking on our door. My husband was on a call and had to put his call on hold to answer the door. The housekeeper told him that we needed to leave because they were sold out and she had to clean the room. He told her that we had confirmed a late checkout with the woman from the night before and they we would not be leaving before that. Why was she knocking on our door at 10:30am when check-out was at 11:00am?? Within 5 minutes we got a call to the room and the woman at the front desk was apologizing. She was the only friendly staff member we encountered during our entire stay. Upon check-out she apologized again. I asked her if there was a manager I could speak to about our awful experience at their hotel. She then informed me that the manager was the same woman who had checked me in the night before. It

"Excellent value for your money"

5
03/01/2016

Clean, modern yet warm atmosphere. Reliable WiFi. Clean pool area. Friendly, mannerly and helpful front desk and kitchen staff. Nice to have both a mini-fridge and microwave in room. Very good location: Quiet even though just off of Daniels Parkway, a major road. Close to RSW airport and with a complimentary shuttle service. Close to I-75, cheap gas station, various fast food stops, Publix grocery. Only quibbles: 1) the towels are rather small and thin and 2) the fan in the bath is not very strong 3) the breakfast is quite decent but would benefit from a supply of bacon/ham/sausage every morning and/or perhaps hard boiled eggs. Larger variety of fruit (bananas and oranges are a good start though). Maybe source out a natural yogurt (without gelatin, additives, etc.) ?

"GaToR's free night on points"

5
03/01/2016

I was able to check in early and that made a huge difference in my trip. The girls at the fornt desk were awesome. The breakfast in the morning was better than I expected. I will definitly be booking my reservation to go back. GaToR

"Nicely remodeled. Overall a good value."

4
02/01/2016

I recently stayed here for a family wedding. I was pleasantly surprised by the looks. I understand this hotel underwent a remodel recently and it shows. The lobby and rooms were clean and updated. Bed was comfortable and and the room was quiet. Breakfast needs a little improvement. Not many choices and what is offered is a bit on the cheap side. Most hotels that offer this type of breakfast have at least another hot item. Also the pastries were the cheapest looking of any I've ever seen. A few more dollars spent would go a long way in your reputation. My main problem was with my checkin... I booked through TripAdvisor and wasn't informed that my reservation had gone through a foreign country causing me a foreign currency surcharge. Then when I checked in the front desk was not familiar with the reservation. I ended up getting charged an additional night stay that still has not been credited back to my account.

"nice hotel near airport"

4
31/12/2015

price is verty reasonable and hotel is convient to airport front desk very friendly and helpful....breakfast was good had some hot items.....rooms clean quiet and secure....shuttle is great took us and brought us back from lrestaurant.......definetly recommend for a nice stay

"I didn't expect it to be this good!!"

5
29/12/2015

I can't say enough about how wonderful and caring both Annie at the front desk and Sharon at the breakfast buffet were to myself and my three kids when we stayed at the BW location in Ft. Myers, Florida this past week. Our flight was a late one and our check-in wasn't until almost 2am on December 20th, 2015. We were tired and incredibly grateful for a place to rest our heads. Much to my surprise, the beds were incredibly comfortable. I've travelled the Caribbean and stayed in some of the nicest resorts, and these beds were very comparable to five-star resorts where I've vacationed. By 5:45 that morning, my 18 year old woke up vomiting every 30 minutes. I called down to the front desk and asked for cleaning supplies so that I could sanitize the bathroom each time that he got ill so my other kids wouldn't catch whatever he had gotten. She agreed that I could have some, but asked me if she could please just send the cleaning crew. I agreed reluctantly but was very grateful to have their help. When we were up and about for the day, my younger kids and I went to the breakfast downstairs. As I looked around I realized there wouldn't be anything I could eat due to my gluten intolerance. I was telling my kids to go ahead and choose what they wanted and I could pick something up later for myself. Little to my knowledge, Sharon overheard our conversation and asked me if I was gluten intolerant. I explained that I was and she said she understood because her daughter is as well. She told me not to worry, she explained that she had egg rounds and microwave bacon in the back that she could make for me. My daughter told her that she would like some as well because she eats the same as me. Sharon brought us out hot eggs and bacon and it was really wonderful after seeing there weren't many gluten-free options available with the normal breakfast. From the comfy beds, to the amazing help and compassion of both Annie and Sharon, our stay at your hotel was enough to convince me to return again in the future.

"Non sleep night"

4
28/12/2015

Hotel was clean and updated. However at 2am, someone opened our room door. Had we not had the lever clasped, he would have entered. He claimed that the desk gave him the wrong room. At 2am??? Pretty scary, to say the least. Breakfast room very nice, but food just average.

"What a shame"

1
26/12/2015

I booked this hotel through Hotel Tonight at a great rate. I knew when I booked through a 3rd party my room would be determined when I checked in. This was a issue as I am with two kids , a 92 year old grandmother and my wife. I called the hotel immediately, and spike to a nice woman. She looked up my reservation I told her my issue and said no problem, I will upgrade you to a suite for 20 dollars. Problem solved, if she couldn't do it I would of bought a second room as the rate was so cheap. Fast forward to check in. I am told by the guy at the front I think Jay, that the upgrade cannot happen and the woman is no longer working there. He continued to tell me he would not honor what he saw in his computer as he saw the notes. I asked for the Manager who I got was Sara, and he told me she is in Wisconsin and is not going to call you back. At this point he has a attitude. He tells me he will text his manager when he has time, which I know means never. To make the night even better my room has 1 bed! Right now I am sleeping on your floor Sara and Beat Western. The hotel itself looks beautiful... To bad my bed is your floor and you don't honor what you say, or try to make it right. And thanks for the smart alike receptionist. I am going to look into what options I have, WHAT A SHAME My advice to everyone else. Don't ask for special accommodations you may run the risk of what is occurring to me. David DeLuci Stay December 26th

"A five-star feel and comfort"

5
24/12/2015

My fiance and I staye here for two weeks visiting family. I never knew "Best Westerns" were this clean and this nice. Staff were amazing! And made us feel very comfortable. They earned our business for life! The staff left notes at our door every morning, wishing us another great day at their hotel. Restrooms were super clean and so were the beds. The rooms are very modern and their TV's and service provider left us with awesome movies to enjoy every night we came back to rest. Pool techs were even there every other day making sure the pool was clean as could be! Just an amazing experience with this one.

"Perfect for 1 Night"

4
14/12/2015

Breakfast served on plastic like most Hotel/Motel in USA - unnecessary Pollution, Some Restaurants which you could reach per Walking distance, we just stayed in Hotel to sleep one night on the way to Clearwater - for this reason it was perfect.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello, thank you for taking the time to share your review with us. I am happy to hear that our location was convenient for your needs, and that you enjoyed your stay with us. Regarding our breakfast utensils: unfortunately, we are only able to use paper products for safety and sanitation requirements, but we do understand your concern with this and appreciate the feedback. Thank you for choosing Best Western, we certainly hope to see you again. In Service, Sara L.

"Best Western Inn fort myers, fl"

5
11/12/2015

excellent location. A little difficult to see from Daniels Pkwy at night. But overall would stay again in a minute Staff on the phone was very helpful. Room was perfect for the price. Staff guided me on the phone on location. Should be a sign on Daniels Parkway. Other than that, I was greatly appreciative of all the services.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Anne, thanks for sharing your feedback with us regarding your recent stay. That's a great idea to have a sign on Daniels Pkwy directing guests to our hotel. We will check in to this to see if it is possible, as we know our property can be difficult to see especially at night. Aside from that, I'm happy to hear that you enjoyed your stay. Thank you for choosing Best Western, we certainly hope to see you again! In Service, Sara L.

"Their mistake my fault"

1
10/12/2015

I was staying there and went on Monday to pay for an extra night and was told that I was okay and covered till the following day. I go on Tuesday and pay for that night and no problem. When I go and check out they tell me that I owe for the previous night. I said no that I was told that I was covered and had to pay the following night. They tell me that I owed a night (and that's the person that had told me I was covered) and that if I didn't pay it, it was a felony. Spoke with the manager and she told me that I was misinformed and it was a mistake they made and I had to pay. Mind you I did not have the money and they made my account go negative.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Marisol, thank you for taking the time to share your comments with us. During your stay, we really attempted to satisfy all of the requests you had, and over the course of your stay we took several opportunities to ensure your needs were being met. Unfortunately, there was a misunderstanding at the front desk when you had inquired about your balance, however we do need to collect all revenues due to the hotel at check out time. After reviewing your bill, and discussing with you over the phone, we have concluded that there were no billing errors. Regardless, I am sorry to hear that we did not exceed your expectations, as that is our main priority. Please feel free to reach out to me if you wish to discuss your stay further. I certainly hope you may give us another chance in the future. Thank you for choosing to stay at our Best Western. In Service, Sara L.

"Good Location "

4
08/12/2015

Best Western is a very reliable chain that delivers good value and service. This BW is no exception. It has all the amenities free breakfast gym pool and a hot spa. Best of all its central to most of the cool attractions in the FT Meyers area and airport. Plus the staff is outstanding. Both friendly and efficient. Enjoy.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Don, thank you kindly for sharing your comments about your recent stay with us! Also, thank you for being a loyal Best Western Rewards member, we truly value your business! I am happy to hear that you enjoyed your stay with us, and that our location was very convenient for your needs. I will be sure to share your review with our staff to let them know they did an outstanding job. We certainly hope to see you again if your travels bring you back to Fort Myers. In Service, Sara L.

"Nice room, bad TV, morning carb fest "

3
08/12/2015

Pros: The king room was huge almost like a suite with kitchenette, sofa. Comfortable bed. Nice looking hotel that recently got s facelift, modern colors. Pool and hot tub decent. Wifi was good. Cons: shower head poor. Our TV in room 216 had red lines across it, couldn't watch at all. The "hot buffet breakfast" was a huge spread but no protein, all carbs (breads, waffles, pastries, really bad biscuits n gravy).

"Fantastic Stay.."

5
20/11/2015

Everything was wonderful about our experience here..The room was big and had a microwave..coffee maker..and refrigerator..This hotel was recently remodeled so everything was brand new and quite attractive..The staff were very helpful and friendly..Would recommend this hotel to everyone..

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Amy, thanks for sharing such an awesome review! We will definitely share your feedback with our team-- we are happy to hear that you enjoyed your stay with us, and that you liked the look of our new renovation. Thank you for choosing our Best Western, we hope to see you again! In Service, Sara L.

"Ouite clean"

4
14/11/2015

I used to stay here all the time but staff changed so much I felt bad and went else war but tried again but not like it was . Everyone was nice but didn't seem like family like before good breakfast. TV is a pain to work but rooms are clean and you can have a pet.

"Peter Johnson"

2
11/11/2015

After a $2000000 overhaul it's hard to imagine why guests are still expected to eat breakfast with paper plates, plastic cutlery and cheap plastic cups ! I was told it was for health and safety reasons which simply beggars belief ! I needed to change my room from 222 as there was a very noisy a motor running all night right outside my 2nd floor room which resulted in a sleepless night after a long haul flight which was not much fun. Once that was sorted I was upgraded free of charge to a suite which was nice but very tight on space in the small bathroom/toilet that came with a bath plug that didn't work and once you turned the bath tap on you got half shower and half bath ! Overall cleanliness was very good and the staff were most helpful so all in all an ok hotel but nothing more. If the small issues were resolved I would consider booking again.

"Excellent Service"

5
06/11/2015

The quality of this hotel for the price was extremely impressive to me! They put a lot of time and attention into the details, and the rooms were excellently kept. I would recommend this hotel to anyone!

"Always a pleasure"

5
30/10/2015

We generally stay here when we come to visit our daughter that attends FGCU. They have done a wonderful job in remodeling. The breakfast bar was very tasty. The ladies kept the area clean and the food a coming.. The only down fall was that that there was no additional seating in the room besides the chair at the desk. It seemed that they spread out the beds between to make more room, but really didn't need to. Overall great location and convenient for shopping and other attractions. We will definitely come back again.

"Great value"

4
27/10/2015

Great value. Staff was very helpful/knowledgeable about the area. We are looking to move to that area. We were given maps, tips, and directions that allowed us to get the most out of our visit. Would definitely stay there again.

"Best Western Airport"

2
26/10/2015

We stayed here for a hockey tournament. The hotel was average...nothing great and not horrible. The rooms were adequate, but there was nothing on the walls so it felt a little cold in the room. I had a bad experience because the pool music speaker was next to my room and it was playing as loud as can be at 6:30AM. Not a way to wake up. When I complained to the desk, they basically just said "sorry." I love the Embassy Suites in Estero or the Courtyard Marriott. Would not go back to this hotel.

"Very Comfy"

5
21/10/2015

Thank you to the welcoming staff and the comfort of the whole place! The breakfast was quite satisfying as well with hot and cold foods and fruits to chose from with a generous amount of time in which to enjoy them. The free Wi-Fi always helps. The room was quiet and I had a smoke free space, with a very restful night. The registration person was helpful in understanding the local weather and roads. Overall a very pleasant experience.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello, thank you for taking the time to share your great feedback with us! It's always a pleasure to hear that we have exceeded our guests expectations. I'm happy that you were able to enjoy our complimentary hot breakfast buffet, and that our staff was very welcoming. Thank you for staying with us, we hope to see you back again! In Service, Sara L.

"Hotel for the weekend"

5
20/10/2015

Nice hotel stay The Best Western Hotel lights up the parking lot all night nice and bright Room was clean bathroom lights brite Good location right off Interstate75 morning breakfast was very nice for a hotel breakfast but most of all its the staff that made us feel at home Our room was on the 4th floor

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Thanks for sharing your review with us! I am delighted to hear that you found everything at our property to your liking, and that our staff made you feel welcomed. This is certainly out top priority with each of our guests. Thank you for staying with us-- we hope that you will choose the Best Western for your travel needs again in the future. In Service, Sara L.

"Great value for the money."

4
19/10/2015

Rooms were lovely, clean and comfortable beds. Stayed three nights. One night the entire floor smelled of Febreeze including our room. I have perfume allergies so this was not pleasant. Had waffles and eggs for breakfast and great coffee.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi there, thank you for sending your valued feedback to us! I apologize for the fragrance in the hallways-- we are aware that some guests do not like the extra fragrance in the rooms/hallways, and we have decided to make a section of our rooms "fragrance free" for future guest needs. I am happy that aside from the fragrance, that you enjoyed your room and that the breakfast was to your liking. We truly appreciate your business, and hope that you will stay with us again in the future! In Service, Sara L.

"Hockey tournament stay"

4
18/10/2015

We stayed here with a hockey team of 13 boys ranging in ages from 8-10 and families, while attending a hockey tournament in estero. For the most part the staff was very friendly and accommodating to the very active children. Although during breakfast one of the staff members reprimanded one of the children which was totally unacceptable she was very rude,when we explained to her that she didn't have to yell at them, they are children and we are their parents . I do have to give Sharon ( I be,eve that was her name) so much credit for being friendly to the boys and interested in their tournament and how well they were doing she even asked us to call the hote, after the game and let her know the boys did. Overall the experience was a great one, rooms were comfy , kids loved the pool and being able to play knee hockey in the conference room! Thank you again fir the great experience during a very important weekend for these boys . Hopefully in the future we will come across some nicer staff members.

"Harley-Davidson rally"

5
18/10/2015

We were there for the H-D rally. Close to the event. Hotel staff friendly, knowledgeable of the area. Hotel was neat and clean. Parking lot was well lighted and felt secure. Breakfast items were good.

"Harley Rally"

5
18/10/2015

I was there for the Florida State Harley Rally. The staff did an excellent job accommodating our group. The staff that was responsible for the Breakfast and service did a great job for our large group. Hotel was well maintained.

"Great hotel"

5
17/10/2015

We just had a one night stay over from the airport. The late shuttle was great. The front desk staff were very friendly and helpful. Room was very nice a a higher quality than I expected. Good breakfast.

"Best Western Airport Ft Myers"

4
17/10/2015

I found the room very clean and comfortable The only complaint that I had was about the bed. It would have been nice to have had a choice in pillows. I found that the one provided was much to large and bothered my neck. The breakfast was good.

"the best of Best Western"

5
17/10/2015

Very nice hotel....room was 100% perfect. The only minimal downside was none of the maid staff spoke English. A very clean property, very professional staff. We were there for the Harley Owners Group rally the hotel even provided an on call shuttle to take you anywhere you needed at no cost.....

"Friendly Staff"

4
13/10/2015

Nice, clean place. Breakfast was included and very good. Scrambled eggs with sausage or bacon. Staff was friendly and helpful. I rated sleep quality poor due to a very loud and noisy air conditioner. The sit conditioner kept the room nice and coll but there was a loud clicking noise when it turned on and the fan was very loud.

"Clean! Fresh!"

5
12/10/2015

Hotel look and feel definitely has changed over the years since I stayed at a Best Western. Clean and Fresh both room and lobby. Most airport hotels are musty or not updated. Will stay here again. Priced perfectly. Quality is higher given then what you pay for it. Great experience.

"Nice, clean and convenient"

5
12/10/2015

The hotel has a very nice exterior appearance and the inside is just as nice. A comfortable and clean room is what I wanted and exactly what I got. A fair price and a good location. All you could ask for. Oh and a really good breakfast buffet.

"Newly renovated"

4
11/10/2015

The hotel staff is very friendly and the hotel itself is newly remodeled. There are refrigerators and microwaves in the rooms. There was also a king size bed in my room. The furniture is new and I believe the carpet is as well. The lobby is also newly remodeled. There is a free breakfast in the morning and an outdoor pool and hot tub as well. The new renovations are a nice touch but I still can't quite give it five stars. Some of the new paint on the doors is peeling, it would have been nice to see new shower heads, and it seemed like they could have done something with the closet area. But overall, I still give between three and four stars.

"Great place to stay in Ft. Myers"

5
11/10/2015

Really like staying at this Best Western in Ft, Myers, Fl. Pulling into the parking lot, the feel and look of South Florida hits you. It shows relaxation and peace. The lobby is extremely clean, and I was greeting by the very friendly front desk staff. I was quickly given my room. Since I arrived early in the morning, I was directed to the free breakfast. This was not just a continental breakfast. It included eggs, sausage, and waffles. Once in the room, I was impressed by the open plan and spacious area. Everything was clean and fresh. Great size TV with Directv. Loved the Directv. It had the exact channels as home, so I know what was on 360, 359, 247, etc,etc,. Hotel area was quiet for me during the day while I slept. I will be staying here on a regular basis, since I will be coming to Ft, Myers for business almost every month.

"Animal alert"

1
27/09/2015

Positive: Super friendly staff, Lobby is renovated and looks pretty nice Negative: Entered the hotel pretty late (10 am) and we're happy to see that the hotel looks very nice. Sat on the bed watching tv and suddenly saw a bug next to me (see photo). Don't know what that was but looked like a bed bug to me (although I've never been in touch with that creatures). Checked out immediately and the management was super caring. Gave us a night in a sister hotel for free and said they would take care of that problem immediately.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello, and thank you for taking the time to share your review with us. I would like to sincerely apologize for this matter. Although it is rare that we have any bug sighting in one of our rooms, unfortunately in the hotel world, this will happen on occasion, and I am so sorry that it happened during your stay. Please be assured that this is not the "norm" at our property, but rather an unfortunate exception. Upon your check out, we conducted a full investigation with a certified bed-bug professional as well as a professional pest control company , and have concluded that this was not a bed bug. The room in which you were occupying has been cleared of any and all beg bug evidence. However, as we take these claims very seriously, we have had the room (and the surrounding rooms) professionally treated as a precaution. Please feel free to reach out to me directly at 239-561-7000, as I would like the opportunity to speak with you about your stay with us. If there is anything further I may assist with, please let me know, I am more than happy to help with anything I can. And, thank you for bringing this matter to our attention. In Hospitality, Sara L.

"Comfort and courtesy "

5
27/09/2015

As a one night stopping off place it was just right. I observed some flight crew having breakfast and they usually know where's best to stay. Everywhere was sparkling clean we had a good sized room with the facilities we needed and a breakfast to set us up for the day. All boxes ticked for me.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hi Janice, Thanks for the great review! I'm happy to hear that you enjoyed your stay with us, and that everything was to your liking. We certainly hope to see you again in the future! In Service, Sara L.

"Nice Hotel"

5
22/09/2015

Stayed one night before fling out very early the next morning. Parked our car free for 7 nights and used the shuttle service. Room was very nice and all services were great. We will surely use this hotel again for early flights.

SaraLaDue, General Manager at BEST WESTERN Airport Inn, responded to this review
Hello, thank you for sharing such a nice review with us! I'm happy to hear that you enjoyed your stay, and our Park & Fly option was a good fit for your needs. We hope to see you again in the future! Sara L.

"Swim Stay"

5
21/09/2015

The staff was super nice and helpful. The rooms were very clean and beds were comfortable. The only thing I did not like was the towels were not very soft nor absorbent.Location was great. The pool was very clean. The food was good could use a little bit more of a variety.

"Great price great service"

4
18/09/2015

Stayed there 3 times in last 3 months clean comfortable modern w good breakfast including healthy choices. Recent renovations make this a very up to date hotel w nice outdoor pool and good sized refrig in room