Best Western Clifton Hotel,  Folkestone

3.5/5  - based on 546 guest reviews.
The Leas, Clifton Gardens, CT20 2EB, Folkestone, Great Britain - See map
+44 1303851231 +44 1303851231

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Are you looking for a fine place to stay in Folkestone? Then look no further. The Best Western Clifton Hotel in Folkestone is perched on the famous Leas, with views across the Channel to France. Celebrated as a Folkestone landmark, the hotel is fabulously situated only fifty yards from the Leas Cliff Hall Conference and Entertainment Centre. The majestic sands of the East Cliff Beach are just a pleasant stroll away whilst the town center and harbor are mere minutes away. As this charming hotel near the heart of Folkestone dates back to the 1864, you'll enjoy Victorian character as well as modern convenience during your stay. Whatever you want to do - shop till you drop, go for a walk or run on the Leas, enjoy a theatre show or simply relax at the hotel - we're certain you'll leave feeling fabulous and refreshed. With Dover Castle and the Kent Downs area of outstanding natural beauty also just down the road, you'll never be short of places to see and things to do near Folkestone. The Best Western Clifton Hotel makes an excellent base for trips to France, as it's only three miles from the Channel Tunnel terminal and seven miles from the ferry port in Dover. You can also drive to the M20 motorway in just a few minutes. For these same reasons, the hotel makes an excellent conference venue in Folkestone. Not only can we accommodate guests crossing the Channel, but our superb function rooms mean that we can host your business meeting in style. With Victorian character and a fantastic coastal location, the Best Western Clifton Hotel is sure to make for an incredibly memorable stay.

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Room 1

Guest reviews


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based on 547 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
139
Verygood
 
190
Medium
 
124
Poor
 
52
Horrible
 
42
Business Business 84
Couples Couples 254
Family Family 79
Friends getaway Friends getaway 43
Solo travel Solo travel 47
Cleanliness
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Service
Sleep Quality
Value
Best Western Clifton Hotel,Folkestone
  • 5
    « Great stay »

    Again another really nice stay at this superb seafront hotel. Stayed 1 night 14th may on arrival was greeted by Philipa who is so friendly and can not do enough to make your stay great. Asked for fresh milk for my room for a tea and she went out of her way to bring it to me herself. Had room service for my evening meal which was excellent. The room I had was lovely 224 beautiful views from 3 large bay widows. The bar area is nice looking right onto the sea front. An absolute gem of an hotel. Thanks again. Rob

    4
    « Great Night's Sleep and Pleasantly Surprised »

    Was put into a larger room than expected, very spacious. Was dubious from photos on the website but seemed to have been updated and all facilities were clean and well used. Could have done with water in the room, saw it was available on request at a charge?! Great night's sleep and great bed. Staff all efficient and friendly. No fuss. Would recommend and stay again I also altered my reservation several times due to plans changing but was dealt with very quickly and courteously too to ensure all details present and correct

    5
    « Excellent value,great staff »

    Just stayed for 2 nights and had a great stay at this hotel. Myself and several others stayed here. For the price it is unbeatable, staff are great ,my room was mint clean with extras that I would normally pay a lot more for.From the time I arrived and parking was explained to me ,I,be felt at home. Check out the sheets!!! I,ve had worse quality in 5 star places.

    4
    « Exceeded expectations »

    We had a superb weekend. The hotel is being done up and it is great to stayin a hotel with character! The male receptionist gave us a lovely room and we kept smiling all weekend. The Indian food in the restaurant was actually excellent much better than the European food. Great cooked breakfast too. Look forward to a return visit

    5
    « Excellent Dinner this evening »

    My wife and l visited the restaurant this evening and cannot praise the staff and quality of the meal enough. We stopped off on our way to Dover before crossing to France but are contemplating a weekend stay at the Clifton!

    5
    « Nice suprise »

    Second visit here and I am very pleased. I booked a single room via booking.com and on arrival found that I had been put in a large double with a bay window and sea view. This is a really nice room and despite not yet being refurbished is still very good with all the facilities one would expect. The new bar lounge is a great improvement and the staff are great,so nice to see smiling faces. With the weather being inclement yesterday, I arrived back early and decided to try the all day breakfast in the lounge. It was really nice and very well presented. As improvements are still ongoing,all I can say is thank you and keep up the good work.

    5
    « Fantastic Afternoon tea »

    I'm sitting in the Clifton hotel in folkestone enjoying an afternoon tea with my friend. The staff are friendly and the decor is recent and chic. Such a serene pleasant experience by the sea. Afternoon tea was plentiful selection of sandwiches scones and cakes with tea. Wonderful.

    4
    « Lovely break »

    Enjoyed a two night break, bed comfortable, lots of choice at breakfast, had one evening meal which was good. Loved the sea view, had some sunshine, and excellent value with our Groupon deal. The reception rooms have been refurbished and the hotel has lots of character. Bathroom could do with updating but very clean. Would return.

    5
    « Very comfortable, clean and nice stay in Best Western Clifton Hotel. »

    The hotel staff greeted us very much and in addition was very helpful when it came to advise the nearby car park. Rooms super-decorated. Beds very comfortable. The room and bathroom was very clean. The rooms have towels, a set of cosmetics and the possibility of making tea and coffee. Breakfast at the hotel very good and a good selection. The beach and amazing views of the sea is very close :) We are very happy with the stay. Thank you.

    4
    « Being updated »

    Excellent bright entrance and bar area. Restaurant clean and spacious. Food good. Above ground level slightly more interesting as stairs don't go to all floors. There are also stairs in the middle of corridors that go up and down for no reason. Rooms functional and clean. Bathroom small

  • 4
    « A pleasant stay »

    Staff very welcoming and Hotel was very clean. The room lived up to expectations. We had room service early evening. And in the morning had breakfast down stairs which was very good value. The one star was lost because our bathroom although spotless was in need of an update. Keep up the good work we will recommend you and will be back at some time

    4
    « Popped in for a coffee »

    Was made welcome by reception who directed us to the bar. The bar lady was extremely pleasant , helpful and courteous and quick to serve. Comfortable bar area with lovely decor. We sat by the window and had a relaxing hour.

    4
    « Comfortable and clean »

    I was greeted on arrival and given a large and comfortable room which was made up daily. Breakfast was plentiful and tasty with cooked & continental available, wifi was good and room service meals excellant. A pleasant stay.

    1
    « Disgusted »

    Booked as accessible room nothing in room was disabled friendly doorway to bathroom to small for wheelchair no rails at all round toilet or higher pan access to hotel up ridiculously steep ramps booked for two nights could only stay for one room too hot could not open window

    5
    « Pleasantly surprised »

    We found this hotel very comfortable as well as very efficient and welcoming staff ... well presented and all credit to the staff for maintaining standards throughout our stay . This Hotel deserves 4-5 stars

    2
    « Afternoon Tea »

    Booked afternoon tea for 2.. Most disappointed.. Did you run out of bread for sandwiches? Served us cut up ciabatta as finger sandwiches! Cakes were dry and tasted awful - especially the choux pastry cake - i think your cream was off as it tasted sour! Wouldn't recommend or return

    5
    « Just popped in for coffee. »

    My wife and I visit Folkstone from time to time and enjoy a walk along the Leas. We are always on the lookout for somewhere to have a drink and possibly lunch. This was our first visit to the Clifton and although we only had a coffee were most impressed with the helpfulness of the staff and the hotel in general. As my wife needs a gluten free diet, we always have a look at the dining room menus. The gluten free options looked good and we got the impression that gluten free was no problem for them. we may well come in for lunch on our next visit. Overall, full marks.

    2
    « Disappointing »

    For an Easter treat, my uncle very kindly booked myself and my boyfriend into this hotel. We arrived to an unclean room littered with the previous guests clothes that we first wondered if it was still occupied, a belt on the end of the bed, a cardigan in the bath, a hoody on the table and some earphones also on the table. (mistakes happen but surely housekeeping spot check the rooms once cleaned? To avoid situations like this.) We took the clothes down to the receptionist ourselves and he did upgrade us to a bigger room as this experience was unsatisfactory and the room felt very unclean. The next bedroom was much better but sadly the bathroom had an awful fish smell to it, I suspect it was to do with the drains. On our second day our room key card stopped working, the receptionist told us this was because we had booked in for one night, we had to tell him that we had in fact booked for two nights and already had paid, without asking for any identity or name check he re-activated the key card (this doesn't seem the best security as it could have been anyone asking and also anybody can just come in from the streets and straight up the stairs where the rooms are.) When we vacated a different receptionist then tried to tell us that we hadn't paid!! My uncle paid upfront when we got to the hotel, a big lack of communication here, these things do happen, I understand, but it seemed to be one thing after the other at the Clifton. Finally, the bar, it's a lovely area and has been refurbished tastefully but please your staff need to be re-trained and more of them needed as the staff did nothing but complain! This is terribly unprofessional and I felt uncomfortable in the bar because of this. One lad was excellent so credit to him, however there was a queue of 4 of us at the bar, one of the bar staff was out the back in the stock room, another guest had to walk behind the bar into the stockroom to inform him that he had guests waiting to be served, his response was 'Oh...that's why we need a second person behind the bar', it is laughable and very unprofessional, rule one of customer service do not speak your mind, an ample apology would have remedied the situation. The bar staff seemed stressed and unhappy it felt, one bar lady was also shouting about quite loudly in the bar also which ruined the atmosphere. I would possibly stay at this hotel again once it has completed its refurbishment (I am originally from Folkestone so it is nice to go back and visit) as it has potential and charm (once all rooms are done up it will look fantastic) but the lack of professionalism from staff and lack of basic housekeeping needs to be looked into please.

    4
    « Weekend work visit »

    Warm, comfortable bed room which was spacious and had everything I needed including a reliable wi-fi and a good size television. Lift is very small and not for the claustrophobic. Only scrambled eggs on offer at breakfast which is a shame as I prefer poached. All in all a good stay whilst I was working in Folkestone

    4
    « Scrumptious cream tea with great views »

    We went with friends who were staying at this hotel to have a cream tea. The table was beautifully set and the staff very polite. The tea was lovely with a range of delicate cakes, scones and sandwiches. Tea and coffee was constantly renewed as part of our tea. The decor was a little old fashioned and tired but a lovely young waitress told us the place is having a makeover by Marco Pierre White so we will visit again to check it out. The experience was very positive and enjoyable and we would recommend it.

  • 3
    « Good location, otherwise average stay »

    Pros- Great location by the sea and within walking distance to shops and restaurants. Beautiful decor around reception area. In-house costas. Cons- Room- stayed in 467 which is on 4th floor landing at top of stairs. Very thin walls - was woken up early by people walking and talking outside every day. Could only find 2 plug sockets by table at a distance from bed. Relatively clean, ceiling of bathroom stained. Breakfast OK with variable service by staff- seated on table one day only to have that table be given away to someone else when returning from breakfast buffet. No dedicated parking but offer reduced rate for parking in front of hotel (£2.50/day) provided there is a space but no guarantee.

    4
    « Weekend away »

    Had a lovely room , great amenities . Staff were really good apart from them talking out loud about how busy they were and how short staffed they were at the bar . The manager was clearly stressed and had no control of the staff she was dealing with we had to wait ages af for bar to be served as the staff were trying to do several things at once . Food was really good . Sunday morning we had to wait several minutes for breakfast to be seated . Think the hotel is seriously understaffed .

    3
    « Afternoon Tea »

    Well I must say that I don't usually endulge in afternoon tea, but this was a gift for a birthday. The hotel is very pleasent and the staff friendly. The tea itself was fine, although you have no say in the sandwich filling and the quantity is quite small for the price. The scones were very good.

    5
    « Birthday treat »

    Booked a twin room for my friends birthday. Able to check in before the stated time. Comfortable warm rooms with all amenities. Bar was friendly and well stocked. Buffet breakfast was very good. Will be going back soon.

    5
    « Excellent friendly staff »

    Found this hotel on a deal for £44, with our discount code but it was worth double, no room service charges and amazing food for little expense Room 119 nice big bay window with a sea view, great night sleep, old room but full of charm

    2
    « awful room, »

    shower didn't work , radiator wouldn't turn off, bed really lumpy, Afternoon tea ok, sandwiches were dry, Breakfast and dinner were good, staff helpful and friendly. Parking difficult, but if you do find a space, got to check in where it will only cost you £22.50 for24 hours.

    4
    « Nice room, great bar »

    Top floor, room 352, very peaceful and right by the sea. Very helpful American gent on reception. Nice to be able to pay for subsidised parking through the hotel and the cocktail bar is a good combination of swanky and cosy. Only downside was a dripping shower, which it seemed like someone had tried to fix and given up. Lovely old building though and mostly very nicely modernised. Will stay again.

    5
    « Short Family Break »

    We have just had a 6 day holiday at Best Western Clifton Hotel. We where celebrating a 75 Birthday and a 53 Wedding Anniversary. This Hotel only gets better, the food is excellent quality and value. Whilst there is TDH and Al-a-carte Menu the Chefs are only to willing to cater for your needs and tastes. All the staff from the General Manager to the Chambermaids are helpful,friendly and courteous. We asked if we could have a 3 course lunch on our Anniversary in the Ocean Bleu Bar.The Head Chef,Legorio ( may be spelt wrong sorry) came to see us after breakfast to ask our preferences.The Lunch which turned into 4/5 courses with the Chefs special treats was absolutely delicious.Accompanied by a beautiful bottle of Chateauneuf du pape white wine.Which is an excellent wine stocked by only a few discerning hotels. We had other Lunches and Afternoon Tea all of which where excellent. It is a pleasure to eat in the Garden Restaurant, not only is the food excellent but all the Staff are courteous and friendly and go out of their way to make your meal an enjoyable occasion. The refurbishment of the Hotel is well on its way and,if the remaining areas are done to the same standard and tastes as the Ocean Bleu Bar,Reception, Lounge Area and Coffee Shop the BW Clifton Hotel will be one of the best on the South East coast. I and my family have been staying at this Hotel for a number of years and cannot believe the changes over the last 12/18 months.Not only Decor but food quality,bar choices,and all the staff. Folkstone is getting a Hotel to be proud of and will attract people from all over the World. I would recommend the BW Clifton Hotel, a short stay, a meal, afternoon tea or drinks in the bar you will go a long way to find better.

    4
    « Great Hotel and Location »

    Had a great Stay in the hotel, Staff are Very Friendly (but some are overworked). Bar and Common areas great, Outside very nice and in a great location. rooms are all being renovated. and will be great when finished Would stay there again.

    4
    « pleasant peaceful stay. »

    Good location - right on The Lees close to Lees cliff hall and the zig zag path to the seafront short walk to town. Friendly, helpful staff. Breakfast was good . the bar was well stocked. Prices were very reasonable in the coffee shop and the bar. Room was good although very hot - we had to sleep with the windows wide open in Feb. Reported this and the management are looking into it as others had reported the same. The water pressure is not brilliant in the shower but probably typical for the age of the building. Parking is free on the lees ( check the signs) but pay by meter in front of the hotel - you can get a discount or park in the underground carpark for £1 for 4 hours. We would definitely stay again

  • 4
    « Expectations exceeded »

    I would say, for the price you pay, you get everything you need. Very clean room and very pleasant service in reception. A little bit unwanted noise during the night, from neighbor's rooms, but I would say it's down to the old building not being very good with noise suppression.

    5
    « Lovely escape! »

    I came down with my girlfriend to escape the stress and madness of London. We had a fantastic time. The room was clean and well made up and the staff were lovely, helpful and friendly. The hotel is in a great location within walking distance of everything. We would definitely recommend!

    5
    « Stayed Valentine's day »

    What a fabulous experience.First class dinner,service was exceptional.Stayed in very comfortable room.Will certainly book again.Thank for making our day really special.The gift from the pastry chef was unexpected but was a nice touch to end the meal.

    4
    « Overnight stay »

    I stayed overnight at the hotel and enjoyed every minute. I had a sea view which was wonderful. Hi he room was sooo.. hot and I couldn't open the window, but hey I'd rather be hot than cold. Room was a single but didn't feel like a cupboard it was spacious enough. The bar was lovely and I didn't feel out of place being by myself, everyone was so friendly. Breakfast was lovely and the staff were very attentive. I enjoyed my stay and will definitely be back again. At the moment the hotel is undergoing some improvements, what has been done is beautiful the rest will slowly continue with a lovely conservatory being added at the side. Great hotel.

    4
    « Nice refurb »

    We stayed on the way to Calais at this Best Western Clifton hotel for a second time . There were nice refurbishments completed, friendly staff, good food, convenient location and good value for money.

    5
    « Afternoon Tea »

    I had afternoon tea here with my Husband yesterday on a Groupon offer. The food was freshly prepared, with a nice range of sandwiches with different breads for each one. The scones and cakes were lovely and the mini creme brulees were delicious. The staff were friendly and the hotel looks great, having recently been refurbished. We thoroughly enjoyed ourselves and will almost certainly return.

    4
    « Room103 »

    Stayed on the 2/2/18 quite nice room but could do with a bit of tweaking as a double room you would think there would be 2 nice arm chairs NO only 1 clean bathroom nice towels lovely big bed good check out but parking can be a problem but get a permit from reception as it works out cheaper,would I stay again YES YES.

    5
    « Great afternoon tea! »

    Ten of us visited here as part of a Hen Party for the more mature bride! The afternoon tea was freshly prepared, all home made cakes and scones. The choice was large, everything was good quality produce. The staff were lovely, helpful and friendly offering to take a few pictures too. Will come again with my husband. Thankyou

    3
    « Bad Breakfast »

    This hotel is marginally above average at best. Good point is the exemplary hotel management & customer service. Bad points It's a little dated in decor & my particular room was tired & in need of attention. By far & away the worst point was the Breakfast. Utterly grotesque ,I'm afraid to say I wouldn't have fed it to my dog & for £10.50 The cook should be ashamed to serve it up... Sorry if I've offended the management but it's an honest review from a paying customer

    5
    « Beautiful Afternoon Tea. »

    I went with my husband to have afternoon tea to celebrate my birthday. What a treat! The decor was gorgeous, the service excellent and friendly and the tea was almost too beautiful to eat! Everything was made by the hotel's pastry chef and it was all delicious - especially the divine little creme brûlées served in miniature copper pots. So cute. The teapot was frequently topped up without us having to ask. All in all, a lovely experience and we'll be back again, soon.

  • 4
    « Murder mystery .Dinner, bed and breakfast »

    First time at this hotel . murder mystery evening. Friendly greeting from reception and helpful young man assisted with a car parking voucher. Much cheaper option than paying at the machine. Lots of money spent on seating, relaxing area. Beautifully clean toilets. The room however, was a little tired but clean, warm and comfortable. Plenty of hot water. Large TV. Attentive staff and an excellent breakfast. I would happily return ?

    5
    « Cracking Service »

    It could have been awkward because I thought I had booked this on hotels.com but I can't have pressed confirm because they weren't expecting us and I couldn't find the booking on my phone. As it was 10.00pm and we had travelled from Birmingham we really needed a room. The receptionist, Martin, was superb. Without a trace of a smile, which would have been deserved, he located a room and gave us a very fair price for 2 nights. As for the stay itself, the room was large, a very comfy bed with a decent bathroom. The hotel has a lovely bar, which was justifiably busy. Breakfast was good and ok for £10 each. There are are several lounge areas and free WiFi. There is no parking but Sandgate Road car park is 2 minutes walk and £3 a day, but it's closed at 9.00pm. We would definitely go back.

    5
    « Fab Afternoon tea »

    Just back from afternoon tea at the Clifton - very impressed. Scones were light warm and delicious, asked for extra Jam and cream which came without issue . The pastry case on one of the cakes was short and tasty. Crème Brule was very creamy and light. Included a good selection of sandwiches, plenty of tea and coffee - staff were friendly and welcoming - nice room with bar and comfy sofa's - what more could you want ?

    5
    « Stephen and Yvonne »

    Just have to say again from the front of house Reception through out the hotel bar Lounge and the fantastic restaurant and truly Sublime food and fantastic presentation. This hotel without a doubt is one to stop at the restaurant its staff the service is absolutely second to none.Total team effort through out to make the experience of fine dinning and Customer service Amazing and relaxed Atmosphere is fantastic

    4
    « New Years Eve »

    We were going to a party at a friends flat on the Leas so literally only wanted a room for the night. I didn't have high expectations as had read the reviews and seen the pictures of the outdated rooms. However whilst this was accurate, the rooms were indeed outdated they were immaculately clean as was the bathroom. The whole hotel was very warm which I was a bit worried it wouldn't be, considering it was freezing outside with a full blown gale and rain going on. The reception areas and corridors were beautifully decorated obviously having had a redec and the carpets looked new. The staff in reception were exceptionally pleasant and professional and I am sure if we had of had a problem or query they would of sorted it out. For the money we paid I thought it was absolutely fine and if needed a hotel in Folkestone in the future I would stay there.

    5
    « An excellent night with friends »

    We booked for one night (New Years evening) with friends. Two rooms plus the evenings meal and entertainment. We had a wonderful night, all staff were incredibly professional and accommodating. The rooms we occupied were still to be refurbished, but they were clean, spacious and comfortable. If the areas already refurbished are a sign, and I'm sure they are, of the standard that will be emulated throughout, then this hotel will be a truly magnificent venue. Thank you very much.

    4
    « Happy New Year! »

    Massive thanks to all the staff who made our new year celebrations such fun. All the staff deserve praise for all their hard work. Our room was clean and tidy, as was all other areas of the hotel. We will be returning, when the weather decides to brighten up! Thanks again all at the staff.

    5
    « GREAT NEW YEAR'S EVE »

    Living in Folkestone we are spoilt for choice on New Year's Eve, so thought we would try the Clifton's Gala Night as we hadn't been there since the refurbishment of the public rooms. Really glad that we did. Champagne and delicious canapés on arrival followed by a truly excellent meal. Crackers, New Year Top Hats and Tiaras added to the party atmosphere. With not a seat to spare one might have expected service to suffer, but each course was nicely served and each table completed together so no one person had to wait for their food to arrive. Quite a feat of organisation ! Well done everyone and great value too.

    5
    « New Years Eve We had a fantastic evening.I would like to say a huge thank you to all the Staff who made it memorable. »

    Just spent an afternoon in the partially refurbish hotely and what a transformation. We had lunch and afternoon tea in a superbly refurbished bar, all done to the highest quality, well done the Clifton

    4
    « Great refurb underway »

    We stay in Folkestone regularly to visit family and have returned to this hotel since its refurb . Lovely lounge area and coffee shop and a nice large bedroom with seating area too. Bedrooms the next to be done so will definitely continue to stay here with great staff and service too .

  • 4
    « Nice place, and very kind service »

    It was a very good place to be, the heating inside the room was not enough (just a little bit). The service and the staff is perfect, I really appreciate the breakfast with a real orange juice! . . . .

    4
    « Near the sea »

    This was a one night stay,hotel and staff were very good,the only thing was the lift only takes one person,breakfast was very good,the rooms were comfortable and warm,it was in walking distance of where we wanted to go

    1
    « The most awful place I have ever stayed »

    I paid extra for an executive double room and was put into the dirtiest room I have ever seen in a hotel, the central heating did not work and I was charged full price for the room despite having to move to another room because they could not fix the heating problem. The Manager did not make time to see me to discuss the issues and I left in disgust the following day.

    3
    « Overnight stay »

    Stayed 1 night in a supposedly Executive Double room! The room was yet to be refurbished but was clean.and on arrival the staff were friendly and helpful but on the way to our room it was evident work was in progress on the other rooms as we had to step over cables and tools. We also had drilling going on all afternoon, we should have been warned before arrival. The room was in our opinion not Executive as although large room, the mattress sunk into divan when sat on, also net curtains were ripped at bottom. When we ran a bath in the evening, we not only got water but loads of dirt and grit!! We had great problems trying to get the toilet to flush!! As we stayed one night only for a funeral, we did not complain quite frankly we were not in mood

    5
    « A very pleasant stay »

    I stayed at this hotel in Dec 2017 and I had a very pleasant stay. The rooms was very large and clean and had some lovely original features i.e. the fireplace. It was very good value for money and the staff were all very friendly. I would definitely recommend staying here.

    3
    « Not what I expected, and not in a good way »

    We booked an Executive room and were given a small box room with the smallest bathroom I have seen in ages. I went to reception and was told that room 107 was indeed an Executive room, but he would give us another room, 120, which was indeed a palace compared to the first room, but NOT an Executive room, as we were told. The Best Western website shows pictures of what to expect from each room. Room 120 was classed as Standard, on the website, and the Executive room was in an even higher class. We were charged the full Executive price for our stay, with no apologies. I was also told that the parking would be included as long as I could find a spot outside. I was charged for this, which I understand is usual. When I said that I wasn't aware of the charge I was basically called a liar, not in so many words. I will NOT be staying at this hotel again.

    3
    « Bear with them I think is the answer! »

    Friends have moved here in the last 3 months, so we thought we would stay here as the price was reasonable for the one night. We are regular Best Western customers and had just returned from Vienna the previous week.. but that hotel was on another level! This is an old building and has many quirky features, the entrance was fine and we were greeted in an adequate way. The parking was £2.50 so this was fine too. Whilst waiting for our friends to join us before we explored the area we ordered a sandwich and drink and sat in the sun in the front bay. This was lovely, however the windows needed a good clean. I know building work is being carried out, but the windows need cleaning more often in that case! We were given room 366!... it was clean but old fashioned. We were a little spatially challenged, but that is all down to what you are used to at home. The lift is tiny, and we laughed thanking god we are slim people. We chose to use the stairs after that. The carpet changed on the way up, the stairs creaked and the paint work was tired but again it is being refurbished.. I hope! The funniest thing was the tiny old fashioned bathroom having a slight incline. If you get up in the night to pop to the loo its the most disconcerting experience as you stagger sideways due to the slope. The lino is all lumpy, not sure what is under there. It was a sleepless night until after 3am, as the Skuba Club/bar opposite was host to the locals who after closing proceeded into the street for a lengthy shouting match. Not the hotels fault! We headed home early not stopping for breakfast as we would do normally, so can not judge that. The staff seemed ok. Will we stay here again?, I'm not sure. The location was good for us but the rooms need a lot of work. I think the way the Costa coffee concession and the bar is run simultaneously needs a bit of working out.. you have to look for staff to serve you.

    4
    « Brilliant Service »

    If you can look past the tired decor and outdated fittings in the hotel rooms, you'll be reminded that staying in a hotel is not just about material things. It is largely to do with service. I stayed here for three nights on a business trip and found the restaurant food and service to be way above par! Even if you are not staying in this hotel - go and eat there. The à la carte menu is great value and there are a lot of classic dishes. I particularly enjoyed the wood pigeon starter. Anyway, my main point is about the service... the team in the restaurant have obviously been well trained. It is practically silver service! But also, brilliant efficiency, polite conversation, accommodating of your needs. A good experience!

    5
    « Lovely hotel staff 5* 100% reccommend »

    My partner & I stayed here for 1 night on 22/11/17 celebrating our anniversary with a visit to a gig across the road at Leas Cliff Hall. ( a stone's throw away - perfect ) We were upgraded on arrival to a beautiful sea view room ( no 41 I think ) thanks to a very kind & delightful lady on reception ( I can't thank you enough ) The large room was perfect in every way and had absolutely everything in there that you might need ( even an iron and ironing board in cupboard ) fabulous! We had a hairdryer, tea tray with biscuits, trouser press on wall, large tv on wall, grand 2 poster bed, and spectacular views of the sea & Leas cliff hall. The bathroom was very large with bath and shower ( both great ) & lovely complimentary toiletries so no need to bring your own. Both rooms lovely and warm very cosy and to top it all we could see the sea from our large bed - lush! Breakfast was included free in our winter deal offer and it was extremely yummy. Buffet style with full English and Danish pastries etc on offer, we were spolit for choice, such a vast selection. This hotel has recently undergone a refurbishment and it looks amazing around the bar/reception areas. After our show we came back and enjoyed a few late drinks in the juke box area near the bar. There are several areas to sit and relax, we liked it there as the juke box was free using Bluetooth from our phone ( nice touch ) The room with the bar in overlooks the Leas so has nice sea views. There's also a quiet area next the grand fire place which had comfy sofas in. ( + costa coffee cafe area ) Our drinks were very reasonably priced for such a classy hotel ( much cheaper than the leas cliff hall )! Overall we thoroughly enjoyed our stay with you and will 100% be returning. Thank you so much to all the wonderful staff you are all lovely, friendly & professional. This hotel is in a prime location very close to all amenities - I wouldn't stay anywhere else in Folkestone. Parking: we parked for free on the road behind the hotel about a 3 minute walk away.

    3
    « Overnight stop November »

    We need a stop over on the way back from France and had tried a few hotels but not this one before. The Room was lovely and spacious although very hot but this was rectified by switching off the radiators. We chose to have breakfast and the meal however once we had seen the set price meal we decided to go a la carte. The service was slow but the food was nice.

  • 4
    « Lovely stay »

    We stopped here for 1 night on our way back from Calais. Very clean and friendly staff. We had a lovely big bedroom and a large bathroom. Everything was clean and made for a lovely stay. We arrived at night so did not see the view but when we got up we had a lovely view across the Channel. Would recommend.

    3
    « Afternoon Tea »

    I was treated to afternoon tea. We were greeted by friendly staff and were shown to a table overlooking the hotel gardens, quite pleasant. The rest of the hotel is quite eclectic. The afternoon tea was well presented although surprised to see cheese & pickle sandwiches and ham and tomato in rather hard ciabatta. Overall, the afternoon tea was enjoyable but would rather have smoked salmon or be given other choices. The cakes and desserts were good, although personally I would prefer less desserts and more savoury choices. Staff were attentive and happy to refill tea and coffee. Prosecco was very welcome. After tea, we had a very pleasant walk along the Folkestone Leas and at least the sun came out for us on a chilly November day!

    5
    « Murder mystery event »

    Great hotel, very attentive staff. The hotel is not of a modern design, but that's exactly why I really liked it. The room was spacious, very clean and with all the amenities the larger chains offer. The event went off exceptionally well, with the hotel staff supporting seamlessly. We will definitely be re-visiting this hotel.

    3
    « Recently Modernised but not good »

    My wife and I had a superior sea view room 222(tiny bathroom). The hotel has had a complete reception,bar and lounge area refurbishment not to my taste - we stayed here l in 2011 and preferred the old decor. Thought service in the bar and coffee shop a little slow. We are both in our 60's and the entrance steps are very steep - BEWARE

    3
    « Great location, friendly staff »

    Great Location, friendly staff, the bedroom I was allocated was average and required updating, good small training facility in central location please note, the hotel charge extra for parking on public road.

    5
    « We only used the bar but liked what we saw... »

    Being local residents we had no need to use the hotel but thought we'd try out the bar as we knew that refurbishment works had been carried out, so chose it for a pre dinner drink. Really loved the new decor, it's quite bright and modern but works really well with this old building, also the whole layout has changed, definitely for the better.. Friendly and efficient bar staff, and a really pleasant and relaxing hour spent there. Usually it entails driving out to the countryside (and not being able to drink) to find a pub with a good atmosphere but we have found a great alternative here and will definitely be returning. Would recommend this wholeheartedly.

    2
    « midweek break »

    First impressions looked good but soon went down hill .Only 2 lifts each holding just 2 people at a time. Some of the rooms had card entry which didn't work on 2 occasions and being on the 4th floor I was not happy traipsing up and down4 flights of stairs on each occasion. The room had only 1 chair between 2 of us there was no wardrobe or dresser only a broom cupboard with an ironing board and an electric fan, The dressing table did have 3 small drawers large enough for our underwear and socks, we lived out of suitcases for4 days. The help yourself breakfast was quite good but dinner left a lot to be desired food cooked well but portions were extremely small. Although service was chaotic staff were friendly and polite and did their best

    1
    « Get a new interior designer! »

    I'm originally from the area but live abroad at the moment. I stay in Best Western hotels a lot of the time, especially when in the US so though I would book this one in Fokestone and was disappointed. The website made it look a lot more modern than it is when you actually go there. The bar and public areas are a mismatch of some horrific colours. They've obviously tried to go funky and hip but it really doesn't work. I hoped my room might be less "out there" and it was but not in a good way as they look as though they were extremely old and tatty. You would think that what they lack in style they might make up in service? Unfortunately not. They claim to be a Champagne bar but offered no Champagnes by the glass and the bar man didn't really have a clue about anything I asked. Not sure I'll be staying here again when I'm down next, there are better hotels in the town, I was hoping that being Best Western it would be up to a certain standard but it missed the mark based on my experience.

    3
    « could have been better »

    The hotel interior looks very busy and the carpet in the bar looks like something from my nans house in the 70s . The bar staff need to wear cleaner uniforms as they looked dirty and could see all the tattoos on there necks and arms not a good impression as I stay in many hotels around the country as part of my job .

    4
    « I nights stay »

    We stayed at the hotel as we were booked to see chaz an Dave at the leas cliff hall.. We could not believe how close this hotel was to the venue. A nice surprise. Myself, husband and friends booked two rooms. We were on the 3rd floor rooms were lovely they had everything you need for a comfy stay... Shower was lovely and hot. We did have to sleep with the windows open as the room was so hot! only down side to that was we had scaffolding outside window as refurb is underway and we could smell wet paint. Bar prices are a little steep 4 drinks cost £25 so maybe those prices could be looked at. When the pub across the road was £16 for the same round!! Breakfast is also a little expensive £10.50 each so we choose not to eat in the resturant and instead walk down to the harbour where we got had a lovely breakfast with views for around £3.50 each. All in all the refurb is looking good and we will defiantly stay at this hotel again.

  • 5
    « Lovely stay »

    Lovely room and spotless, staff very attentive and professional at all times , had to at £10 to park in car park over night which was a tad extreme seeing as we were giving business to this hotel but then the car park may be privately owned ,and I forgot to ask if it was or not, other than that, a very pleasant over night stay xx

    3
    « Typical seaside hotel »

    The hotel looks like a nice traditional English seaside hotel. It's going through renovation at the moment. The lobby and bar has recently been completed. It looks very classy. Our room was adequate but you could hear a lot of noise from other rooms and outside. We had to open the window because the room was so hot. The bed was a double and not kings size. I did have a good nights sleep on both nights so I can't complain really. The bathroom was small but had a nice double shower with all the amenities. Hot running water everyday. It's located in a great location looking at the sea and 10 minutes walk to the harbour and old town. Overall it's a nice seaside hotel in a lovely location. Don't expect 5 star luxury but it's well worth the money.

    2
    « Needs upgrading »

    We stayed at the hotel for 2 nights Good location not far from the main high street The room was small, bed was small double I think, the floor was very uneven I guess due to the age of the building, the windows need replacing or double glazing as they were letting a lot of cold air in and it was very noisy The door needs replacing as it lets light into the room from the corridor and not ideal when you want to go to sleep. Very noisy you can hear people walking outside the room Bed was so uncomfortable, I am not quite sure it was a proper bed, didn't sleep both nights Will not be returning

    5
    « Afternoon tea »

    We had the most amazing afternoon tea, it was absolutely delicious. The staff were so nice and friendly. I can't wait to go back again. We also really liked how the hotel had been refurbished. It's not quite finished yet but looking lovely.

    5
    « Really Good Hotel »

    Lovely hotel, polite and friendly staff. Weekend break, for 3 nights (room 235) Parking is limited even with a permit at busy times but the hotel can't do anything about that, other hotels in the area affected also. Would definitely recommend this Hotel to others, in fact I already have. Well done to all at The Clifton Hotel and thanks for a memorable stay.

    3
    « Average just about sum's it up »

    I stayed here recently on a stop over for b&b, I'd no idea what this hotel was like to be honest, but the price was ok, I was trying to stay in Dover but, as it was a Saturday night, and my booking was late, I couldn't get a room at a reasonable rate, I arrived early evening, after a 240 mile drive I'd had enough for one day, I soon found out there was only on street parking, not a space anywhere, but I checked in, a friendly enough welcome, and info to a local car park down the road, so I unloaded what baggage I needed and through a warren of corridors lifts un stair's I found my room. Ok, it's an old seaside "ish"Hotel when I opened the door the room was roasting hot, I thought I'll sort that out after I parked my car, when back to the boiler house I set about trying to cool the room down, I couldn't get any of the radiators to turn off, so,I opened the windows, I was up on the 3rd floor and a sea breeze was blowing, what I didn't realise was there was building work going on on that side of the building, up went the windows and in came a great blast of dust!!!, there was a scaffolding platform right outside the windows. Now at this point I should of got out a map to find my way down to reception un complain and change my room, but I just couldn't be bothered, I re arranged the curtains to reduce the dust flow , and went out and got a meal down the road. By the time I got back the room was cooler and I crashed out. Apart from the heat and the dust my room was ok, maybe on another occasion I wouldn't have stayed in that room, but I was tired, and I got an early start next day too. You know this Hotel is what it is, and its going to have some people complaining, particularly if your there for more than one night. Because of its age, everything is all over the place, so if I wanted to be critical ,it would be in the staff taking a little more care on sorting people out when checking in on exactly where the lifts are, where the lounge is and the restaurant too, just leaving guests to their own devices is asking for trouble, for me, I wouldn't stay here again, and thats about it.

    2
    « What a deception......... »

    Well during my booking my stay on booking .com there seemed to be a problem the first time I put my bank details in ....the site seemed to freeze and I though well it had not taken my details and bookedagain a few minutes later .......on arriving at the hotel they informed me i had booked twice ....meaning 2 rooms ......was not happy with that as they said the problem was not theirs and that booking. Com was at fault...........to me The Carlton Hotel is at fault as they used a 3rd party to get a booking ........now if that 3rd party makes a mistake they need to rectify it with them not me as a customer. So up until I get a written apology from them this stays up.... Hopefully The Carlton will revalueate their association with the 3rd parties they use.....and stand up for their customers and not fobbing them off with some vouchers for a mistake which I deem that could easily have been resolved. Hopefully this helps some people out there where....... not to stay..... during your stay in Folkestone.

    1
    « Oh Dear! »

    Saw that the hotel had been refurbished so thought we would give the new oyster Bar a try. The decor is horrendious....like a bad LSD Trip. Busy carpet/busy wallpaper. Staff did their best but service was naff, ambience was naff & oyster Bar looked like an advert for fancy lettuce with a few tired oysters hanging about. With the competition in Folkestone hotting up, BestWestern needs to up its game and hire a new interior designer!,,,

    5
    « Great Hotel in Folkestone »

    Great hotel in a great location, just being re-furbished and looking good. Room was clean and tidy and would recommend it to anybody.It is in an ideal location for seeing Folkestone. Customer service was excellent and everybody was well dressed and clean and tidy.

    5
    « Brilliant stay here. Staff exceptional. Food delicious. Breakfast sets you up for the day. »

    I have stayed at this hotel many times and was a bit worried when it converted to a Best Western. I thought it would loose a lot of its charm and staff. I need not have worried, the renevations are wonderful. The reception area is light and airy and the wall paper is just beautiful. I cannot wait till they start renevating the bed rooms at the turn of the year. This is not to say the bedrooms need renevating, they are really nice as they are. This is turning into one of the classiest hotels in Folkestone. Well done Best Western and well done, Phillipa, Andre, Aimee and Amy and any one I have missed, for staying at this hotel.

  • 5
    « Amazing stay »

    A beautiful hotel set in an outstanding area just had a part refurbishment which is absolutely amazing. The cleanliness is superb. The food In the restaurant is outstanding the steak was superb as was the service. The staff are extremely polite and can not do enough for you . Andre' and Philipa on reception are an absolute credit to this hotel I have been using this hotel for over 8 years and can say it's a hidden treasure looking forward to visiting again in November

    4
    « Appositive experience »

    This recently renovated hotel still has work being done to it...the breakfast area notably and the stairs/ hallways as you go up the building. But the downstairs lounge and bar area is very nice, the bedroom we had was very comfortable with good beds and the staff were very pleasant. The bathroom was obviously not part of the renovation but was clean and there was good supply of hot water and a good bath. The hotel has a great situation on the leas and you can walk down to town and the beach easily. Breakfast is nothing to write home about and seemed a bit understaffed for the numbers requiring service, but it was fine, though my tea tasted a bit odd! Overall a positive experience for the price we paid of £65 for two of us.

    3
    « A REASONABLE PLACE TO STAY »

    The reception area was the smartest part of this hotel, we were in Room 476 and although it was quite small was reasonable I think for what we paid. There was only one bath towel and one hand towel in the bathroom, which was spotless and had plenty of toiletries - just not enough towels. Ask for more? They knew there would be two of us so why put just one set of towels in the first place? The hairdryer was inadequate (they always are - why do hotels think it's ok to provide a small "travel size" hairdryer in their rooms? However, the bed was comfortable, plenty of pillows, and although we were quite high up and facing the side I could see the sea. The breakfast was very good with friendly attentive staff. The dining room is a lovely old fashioned room with a hideous tangle of wires and cables attached to the ceiling, complete with tatty holes in the walls where the cables come through - I can't imagine that they think this is what a 4 star hotel dining room should look like.The list is very old and slow but it's a very old building and probably they're restricted in what they can do to improve it. Overall good value for money and I'd certainly stay again.

    3
    « Afternoon tea »

    This is the second visit we have made to the hotel, the first during the major refurbishment and then with the nearly completed refurb. Greeted by name when we walked into reception by a polite fella who turned out to be our server. We were seated in the newly refurbished area of the hotel and it turned out we were the only people there.( that's why we were greeted by name)This was not a problem whatsoever. Good service, regular top up of tea. Sandwiches, scones and cakes all tasty. Would definitely visit again.

    1
    « Previous Review Unfairly Deleted By Tripadvisor.. »

    ..so I'm submitting another. The reception staff there, upon my arrival, attempted to steal (and nearly succeeded) in illegally swiping my credit card and unjustfiably took£182. This is utterly unacceptable and to treat a paying guest in such a way is simply deplorable. I can forgive the VERY cold room I suffered but not their attempt to take more cash as my room was already fully paid for when I booked it. My advice is to avoid this hotel unless you wish to be ripped off. It really needs a complete change of reception staff despite the breakfast and room personnel doing a great job. And I wish them well.

    1
    « Worst Hotel ever stayed in AVOID »

    I am not 1 to write reviews but not worth the stress.Old outdated smelly rooms,uneven creaky flooring,scaffolding around the building. Grumpy staff who have attitude issues and overpriced hairy food. The feeling u get is that the staff are money driven and not correctly trained for the industry and not interested in making your stay warm and welcoming. The front of house toilets and bar area are new the rest of the place is when the building was built back in the 1900's. This is to get u in the door and makes a fool feeling robbed and furious.

    1
    « Unbelievable »

    Stayed overnight, room was overly expensive. Room was small and definitely in desperate need of renovation. The hotel floor, lift and rooms are not the quality of a Best Western Hotel. Recommend checking room before paying.

    4
    « Perfect weekend »

    We stayed at the Clifton last weekend. It is under new management and also decorating. Much improved foyer and reception area. Staff Still a bit muddled with the new system but not a problem. Rooms were as always lovely and staff just as polite and helpful as ever. I went with 2 very elderly ladies and found the disabled ramp was very difficult but under renovation to include a lift in the near future. The menu was not great, but we were told a new is coming within 2 weeks and from then on a new menu every Monday, in the meantime the owner has said just order whatever you would like and the chef will cook it for you.. which we did and had delicious meals all weekend from fresh fish to lamb cutlets. You could not fault the food or service. Although the hotel is undergoing redecorating the service is excellent. So much so, my friends are going back for Christmas and new year. I hope they enjoy it as much.

    1
    « Afternoon Tea very disappointing ! »

    My friends and i went to afternoon tea at the hotel last week and we were not impressed! I am a vegan so I called ahead 2 days in advanced to let them know so they could accommodate me. All the sandwiches were in plain white bread and consisted of Tomato sandwiches, cucumber sandwiches, cut up pepper sandwiches and the others had a very small piece of Salmon in a sandwich. They were very bland, no sauces at all. The cakes were very small but i was told they tasted nice but my vegan option was just a very small bowl of chopped up fruit. No effort had gone into my vegan option even though i had called ahead to let them know. We were very disapointed and wont be going back. We have had afternoon tea at a few other hotels and were all by far much better.

    2
    « Cheap & cheerful »

    arrived late and didn't help our situation as the chap that let us in couldn't speak much English Room stank of POT ! they are doing refurbishments though so maybe okay in a year or so the guy at breakfast was jokes, he was obviously having a bad day, but was very sarcastic to guest ! was basil fawlty esc

  • 3
    « Quick 8 hour stay »

    Me and my daughter were travelling to Disney from Folkestone and the cheapest but decent stay closest to the tunnel was Clifton Hotel. I cannot say much as I didn't spend enough time to explore. Overall the room was clean the water pressure was very low not even enough to rinse off the toothpaste. The view from the window was scaffolding. Breakfast was a buffet, the food wasn't hot but warm you had a good selection. Again we literally had a small amount and then left to catch early tunnel which is about25min drive away. The reception staff both evening and morning were very pleasant. I would use again.

    4
    « Great Bank Holiday Monday stay »

    This was our first time staying here and I cannot say i was disappointed. Before I start i will say the Hotel is undergoing extensive renovation, there probably isn't a good time to do that so, just be aware that there is scaffolding around certain parts of the building, you will see works going on outside. Please dont let that distract you from or discount you from looking at this Hotel as it does not intrude in to you stay. We were greeted by an extremely friendly Canadian, so helpful. It cost us £2.50 to park for 24hrs, it costs that much in my local shopping centre for an hour! The reception and immediate area haven't been under the surgeons knife yet so, as one fellow reviewer called it Vintage in style, it is but its none the worse for that. The wrought Iron banisters are absolutely beautiful, you can imagine the place in its hey day and that to me anyway gives it a lovely charm that you just dont get with a modern box hotel. Our room was on the fourth floor, you can either use one of the five staircases which nearly killed me and tells me something about my current fitness levels. There is a lift however, again this just adds to the charm. It has a door that you open, so some of you younger travellers may get confused with that. It only holds two people though or one person with luggage! The room was perfectly adequate for a nights stay, clean and comfortable, if a little dated. There were sash windows, so you can open them, unlike most Hotels which have those safety clasps on them! Now the floors were a little uneven, again its an old building floorboards move etc, it's a living breathing thing., again quite refreshing giving it character rather than a faceless corporate feel. We were meeting some friends and decided to do that in the Ocean Bar, which is at the front of the Hotel on the ground floor. This part of the Hotel has been renovated, as have immediate areas around it. I actually think its been quite tastefully done, it still manages to retain its elegance and charm. After a few drinks we decided to eat in there also, for the 4 of us the Bill came to just over £80, we had starters and a mains, good quality and Value. I particularly liked the Goat Cheese and Beetroot Salad, very good. We were stayed because we were going over to France the following day and I had been working in the area, couldnt see the point of driving the 1.5hrs home really. it meant we could take a later shuttle, enjoy the Breakfast (which was good, fabulous sausages by the way and Bacon which wasn't too salty) and do things at a more leisurely pace. If I had one moan it would be that the room was very warm, even with the fan running. I guess that when the renovations reach the rooms they will put in suspended ceilings to hold an aircon unit? A big shout to the staff, they must be working in difficult circumstances, not only trying to work through such a major renovation but, also dealing with those that dont understand the complexities of such an undertaking in a building like this. There will always be those that moan. Every single member of staff that we met was courteous, helpful and more importantly they made you feel very welcome. Would I stay again? Too right! I thought it was such a quirky wonderful place where all the rooms dont look the same. I'd also like to go back to see how they finish the rest of the Hotel. From what we had seen its very sympathetic to the old girl! We will certainly be back!

    4
    « Lovely stay over the bank holiday weekend »

    Booked in for the August bank holiday weekend as the boutique hotels I wanted were fully booked. I've heard mixed reviews about this place but on arriving I was surprised by what a lovely hotel it was. Parking for two days right outside the hotel was a mere £5! Yes, £5! Where I live, parking for an hour would normally cost £100 and you'd need to remortgage for a weekend so this was already a good start. Check in was simple and straight forward and staff were incredibly polite and welcoming. The hotel is undergoing renovation so there was scaffolding outside. I also paid for a superior room of which views were obscured by scaffolding but in fairness when is a good time to renovate a hotel? It didn't affect the stay in the slightest and there was absolutely no noise I could hear from the room. Also, the windows open fully (love those old pull up windows) so we could hear the distant sound of crashing waves and got a lovely flow of fresh sea air through the room. The hotel is a bit of maze and it took a while to actually find the room but on doing so it was light, very clean and the high ceilings really do make the rooms feel so spacious. It is dated, but I quite liked it in a quirky kind of way. The rooms have character and the hotel corridors (with their vintage decor and grand staircases) have a somewhat comforting feeling. Some of the hotel had already been renovated and it looked spectacular so we'll definitely be staying in the future once work is complete to see how it's come along. All in all this was the perfect base for a couples weekend away, the only issue I experienced is that the old corridors creek and the walls are thin so if you are a super light sleeper like me you will wake up to the sound of people walking past although that really is a tiny little issue in an otherwise clean, professional and friendly hotel. We will definitely be back

    4
    « Would stay again »

    We had to stay in Folkstone for a wedding and I managed to get a decent deal on Expedia for 2 nights here in a Superior room. The room was a good size and bright with a king size bed. Very clean and decent sized en suite bathroom with a bath. We were really happy. The hotel is having a bit of work done and it's almost finished- what they've done is lovely- the down stairs is really nicely done and in keeping with the age of the hotel. The room has everything you need- tea/coffee/hairdryer/iron/fan etc The hotel seemed quiet for a bank holiday weekend, and because it's so big we weren't disturbed by any other guests. I had very nearly booked the Burlington but it was more expensive so I avoided it- and thankfully I did because a couple who were at the wedding stayed there and had no sleep at all because the walls were so thin. So all in all I was delighted with our stay at the Clifton. The staff were all very nice too. One little thing though.. I had asked at reception the night before to book me a taxi, and despite discussing at length with the receptionist where I needed to go and how long the journey would be, the taxi was never booked. We checked again in the morning and the receptionist couldn't find the booking but then didn't have time to book one for us! So basically- book any taxis yourself. I should have done. But other than that- it's a lovely old hotel and I wouldn't hesitate to stay here again.

    2
    « Passing drink »

    Whilst visiting the Old Timers Rally on the Leas on Bank Holiday Monday we thought we would have a drink in the Clifton, partly to check out the refurb & to catch up with old friends. The work done so far looks good but once again lack of staff attending to guests. There were four people waiting to be served at the bar, waited over five minutes but no staff appeared. Won't do yourselves any favours by keeping people waiting, they just won't come back. Ashley you need to take control& manage the staff properly.

    5
    « Amazing »

    We've been here only for one night, to start our trip though England's South. It is a beautiful house with very friendly staff and comfortable rooms. We slept very well in this wonderful beds and the breakfast was delicous! Thanks, if we come back to folkstone one day, we will stay exactly in this house again!

    3
    « B&B, and evening meal. »

    Enjoyed the stay, everyone polite & helpful. place was having improvements being done, but did not interfere or spoil our stay. Close to the beach, only across the road, would stay again, we had sea views which was lovely.

    5
    « Overnight »

    I've given this an excellent rating because the staff are doing a brilliant job under difficult circumstances. The hotel is Victorian and the inside architecture and lay out reflects this. Yes, it needs a face lift but they are doing this. It will never be an ultra modern 'plaza' type hotel but that's it's charm...and the charm of an English seaside town. Breakfast was very good - ample continental and cooked. (Thanks for the vegetarian sausages) We are looking forward to visiting again when the renovations are further on. It will be lovely. Well done!

    4
    « Refurbishment in progress »

    The hotel was easy to find and we were lucky to find a parking space right outside.You need to ask reception for a parking permit which currently cost us £2.50 for 24 hours. I'm not sure the photo used for illustration is correct though - I didn't see any greenery or trees around. The rooms are in need of updating, but they are clean and quiet. There is a TV, tea & coffee making facilities, hairdryer, toiletries and the bed is very comfortable. It's good value for the money. The lift only takes one person +suitcase at a time, so it took ages for us all to reach our rooms. We had drinks in the bar - which is in the refurbished part of the hotel. Staff were very friendly and the bar area looks lovely. Breakfast cost extra and is buffet style, but the food was freshly prepared, plentiful and lots of choice. Restaurant menu and room service menu was a bit limited, but there's plenty of good eateries around. Once the refurbishment is finished, this is going to be an amazing hotel. I hope Best Western don't hike the prices too much as I would definitely stay here again. I rated the cost as budget, but it may change.

    3
    « Short visit for a wedding »

    As knew I would be checking in late I rung ahead and paid for the room and informed them of my arrival time. Upon getting to the hotel at 11.15pm they could not find us on the system. After 3 different people came to sort us out, the found us in already checked in. After the shambles of checking in the room was ok, bed comfortable, didn't part take in breakfast so cannot comment on food. Hotel still going through refurbishment.

  • 3
    « stay due to visiting area for a funeral »

    Room in urgent need of updating. Hotel in process of major works bur staff unsure if this includes the rooms. Room clean a was all public areas despite work in progress.Staff very good and helpful. Restaurant menu very limited but this should improve when new restaurant is completed?

    2
    « Tired and dated »

    First impressions were not good. Walking to reception the tiling outside of the hotel was loose and a potential hazard. I presume this is to form part of the renovations. I was unfortunate enough to have one of the bedrooms (354) which obviously has not been updated yet. Looking out of the bedroom window - scaffolding. The room was hot stuffy and airless. It was not a particularly warm day either. Although clean it was dated. In the morning I hoped for an invigorating shower however that was impossible from the dribble that came out of the shower head. This was a business trip and unfortunately I have to return in two weeks time. Could not fault the staff. Breakfast was ok. Having previously stayed at the Burlington I know which hotel I prefer.

    3
    « Business stay over »

    A pleasant hotel, clean, well maintained, friendly staff, going through renovations while I was there - scaffolding etc. Parking is on street outside, I paid £4.10 for Ringo on the phone then found out it was £2.50 or so through the hotel so make sure you do that. It's a traditional old seaside hotel building so expect to hear other people - I could hear private conversations from people's rooms walking down my corridor so maybe not for those who want ultra-privacy. There are multiple small staircases to access upper floors but there is a small lift too.

    4
    « August 6th 2017 »

    In process of renovating the hotel outside but should be finished very shortly. The new areas are beautifuly designd and decorated. The rooms will follow suit but They already are charming with high ceilings, huge windows and yes maybe a little tired But we had a comfortable bed, sea view, albeit through very fine netting whilst the painting is being completed, good breakfast. Fabulous helpful staff throughout hotel from reception to the maids and breakfast, Well done, enjoyed our stay and will be back to see the finished product!!

    4
    « Lovely Place and Will Improve! »

    Really enjoyed our stay here. The hotel is placed an easy walk to main town and fifteen minutes to the harbour . Staff were a delight and I mean that without exception . Why some customers have to be so rude because the hot water breaks down was beyond me. They were doing all they could . We boiled a kettle and had a wash and guess what....we didn't die ! There is work going on but it's going to make it a very nice place to stay .

    2
    « Oh Dear...... »

    Booked this hotel ad we had an early statt to the Channel Tunnel the following day, on arrival the hotel was covered in scaffolding and tarpaulin, was like an obstacle course to get to our room, we checked in at 1 ish and checked out at 11 that night, coukd not sleep the noise outside the window from the tarpaulin on the scaffolding flapping about in the wind was awful. That coupled with the noise from the bar opposite and the noise from the room next door made it impossible to get any sleep, we ended up early in the car park of the channel tunnel getting our heads down, thus hotel will be lovely oncecit us finished and had we known about the rennovation work we woukd not have booked so we wasted our money. The one good thing about this hotel at the moment is the receptiin staff they were lovely.

    5
    « Afternoon tea »

    Just been for afternoon tea it was delicious. The sandwiches were very fresh and the scones tasted as though they had just come out of the oven. Cakes were lovely. Tea in plentiful supply. We spoke at length to a lady wh was staying at the hotel who said the rooms were nice and it was a lovely Victorian Hotel. We were all impressed how the bar area was done up. The staff were very helpful and friendly but had to be told carefully about our requirements. For example we had 2 afternoon teas between 3 as we took my 83 year old friend. The waiter only brought 2 sets of cutlery as though he was ignoring our friend. She was a bit hurt. We bought a extra cake to take home for her but no boxes. It was a cup cake and the cream on top would have got severely damaged. We solved it by using an inverted plastic beaker and cling film. Please please give me the recipe for those delicious scones.

    4
    « Lovely Hotel »

    I booked 3 rooms here and we stayed on Saturday night, we had read the reviews and I'm pleased to say I'm glad we ignored them. Yes the hotel had scaffolding round part of the outside, but inside its lovely and you can see the new guest lounge and Bar and the money that is being invested in the hotel. The staff are very helpful and friendly, when we checked in they told us about the reduced parking rate which we took advantage of, the reception staff were very helpful. The rooms were immaculate, all 3 had recently had new bathrooms, everything was very clean. There was a nice atmosphere in the bar on Saturday night, and breakfast on Sunday was superb a great selection of hot and cold food , the breakfast staff very friendly, funny and accommodating. Some parts of the hotel look dated but that's not a criticism, it didn't affect our enjoyment, we would gladly recommend this hotel and will be returning without a doubt.

    5
    « Weekend break »

    Lovely relaxed laid back hotel. Food and drink superb really friendly staff nothing is too much trouble for them. Breakfast is served buffet style with plenty of choice. We have been to this hotel on numerous occasions and will definately be back

    1
    « CHAOTIC »

    Never stay at this hotel again under current ownership. On arrival the whole hotel was encased in scaffolding - thought our GPS had made a mistake!! Received no prior information that extensive renovations were being carried out during our stay!! Hotel does not deserve Best Western status.

  • 4
    « short stay. »

    We had to cut short our break because of my Wife's illness. The staff were really caring and most helpful. The short time we were here was very good, food excellent and the staff very efficient . Hope to return in the future.

    1
    « Shocking at the moment! »

    This is really a warning and there's plenty of those on this site! I recently visited Folkestone and having been to the town for over 50 years I had to look in at the Clifton having seen what was happening. All the reports of the work going on are true and the hotel is nothing short of a building site, even getting inside presents a challenge! I'm sure it'll all be great when it's done but avoid until you're sure this is the case. I stayed at the Burlington which is fabulous. Take my word, you can't go wrong.

    2
    « On going work and noisy »

    There's a renovation going on that we were not informed of (like other hotel brands who always let us know in advance of any inconvenience this kind of work could cause), even though our membership would grant us an upgrade, we were told the hotel was fully booked (which was incorrect) and we were woken up by some banging at 8.30am on a Sunday.

    1
    « awful experience »

    the hotel was covered in scaffolding and green netting. no mention of this on website. just that work was being done in public and private areas with minimum disruption to guests. paid alot of money for an executive room with either a sea or garden view. no such thing as covered in green netting. breakfast awful workmen helping themselves to copious amounts of food and juice never again room hot and dark1!!

    3
    « Nan's 80th . »

    My Nan had an early 80th birthday party / afternoon tea at the Clifton . The food was good and the staff were very attentive and nice but the whole place stank of sewage (no it wasn't the old people as my cousin had a room at the other side the hotel and you could smell it there.)Very off putting when you want to have a nice bite to eat . Also having a working kitchen open with knives etc when a toddler is roaming and people not realising she was gone as she isn't your child etc is dangerous .

    5
    « 50th Birthday Cele »

    We have just spent a fabulous 8 days at The Clifton Hotel.A niece and partner her daughter and husband and daughter and partner joined us to celebrate her 50th birthday on the Saturday and Sunday.Whilst a major refurbishment is taking place, new :- kitchen, bar,reception,restaurant and a lot more, the areas which are being used temporarily are clean,the food is excellent and the staff could not be more helpful.On the Saturday and Sunday the Management,Chefs,Restaurant Staff went out of their way to make it a joyous time. We planned this celebration 12 months ago and when we found out the major refurbishment would be under way we asked our Niece if she wanted to cancel and go some where else.She said no and we are glad she did.We could not have been better looked after or had better food and wine any where else. On the Saturday evening before dinner we had canapés,made by Head Chef,and champagne.The canapés we not your usual puff pastry but hand crafted pastry shapes with delicious fillings.Then onto a delicious 3 course dinner with excellent wine,followed by a cheese board.Every thing was cooked to perfection.The partner of the birthday girl loves apple pie so the Chef made apple pie for him which he said was very very good.Ashley, Operations Manager went out of his way to make sure everything was right for us. Sunday evening before dinner we had cocktails and nibbles again followed by a scrumptious 3 course dinner and wine.Maj ensured every thing was right for us. The new Pastry Chef had made us a birthday cake which can only be described as a work of art it looked to good to eat.Our Niece took it home with out cutting it. Despite all the disruption with scaffolding and netting all round the outside of the Hotel the rather small bar, restaurant areas if you under stand what the new owner is doing to up grade this historic hotel and look at the examples of the decorations going to be used,pictures of the new bar a bit of in convenience is a price worth paying. All the bedrooms corridors are perfectly clean.The contractors show all guest respect and are very polite. You would have to go a long way to get better food and service. The hotel could have been closed for the refurbishment but how many staff then would have been put out of a job.How many of the regular clientele of this Hotel would have gone some where else and not returned. We will keep returning to The Clifton all through the refurbishment and look forward to this part being completed. Despite all the disruption inconvenience I would recommend the Hotel to any one.

    4
    « Well done Western »

    On arrival hotel draped in scaffold for a much needed overhaul. The restoration work is brought to your attention upon booking. Although there is an abundance of construction personal I have nothing but praise for there carefull consideration for the guests, particulary the external decorators. The building from the outside is already looking stunning and the end result will be amazing. The hotel staff have all been friendly and very professional at dealing with some of the less understanding guests noted on a number of occasions, well done Great Western!

    5
    « Lovely friendly hotel »

    We regularly use The Clifton as a meeting place with friends and to have a meal. The standard of the food served is very high, and would highly recommend it..The staff are all very friendly and help in any way they can

    1
    « Awful - Beyond a joke! »

    We stayed in May 2017. We arrived late after a very long journey. Parking is very difficult in the area of the hotel. The Clifton is undergoing a major refurbishment. It is covered in scaffolding and tarpaulins. Inside it was shabby. Narrow corridors, a tiny arthritic lift and confusing signage. It looked like a refit was long overdue. We checked in. The reception area was cramped and looked chaotic. A large party of German visitors had just arrived. The queue blocked the reception area and the corridor and spread out down the steps and onto the street. If this was their first experience of UK hotels , I pity them.We went up to our 4th floor room which looked more tired than we did. We went straight out to eat. On our return we discovered a cockroach in the room. I returned to reception, complained about the unwelcome guest and a member of staff came and killed it. To be fair, we were offered another room but we declined. We had no expectation of any other room being any less grim. It was late at night. We did not sleep much, the bed was cramped and uncomfortable with the headboard end noticeably lower that the foot end. In the morning I went into the bathroom. I found a second cockroach in the shower. I then noticed the general level of grime present in the shower and on the shower curtain. It was quite appalling. A member of staff came and killed the intruder . We demanded and were given a full refund. Breakfast was a dreary affair and the whole experience was like Faulty Towers , but without the humour. The hotel should have closed for refurbishment. It should not continue to trade whilst in this state.

    3
    « Not up to usual standard »

    We have been using this Hotel over twenty years,and sorry to say we had a disappointing stay this time.When we booked we were told the building would be surrounded by scaffolding,no problem.On arrival we had to make our way through builders sitting either side of the entrance stairway and this seemed to be their meeting place.Inside,parts were closed off,temporary bar and dining area.Ok the Hotel needed a refurbishment but we were not told that there would be any internal disruption.Breakfast used to be waiter service in a pleasant dining room,now it was buffet in a windowless room.Only mushrooms in one hot container available,had to ask for other food on three occasions,it doesn't take much to have someone making sure food is constantly topped up.Having decided to do these major renovations while still trading ,proper warning should be given or rates reduced.lets hope all is back to normal soon.

  • 1
    « Do not stay here! »

    We arrived at the Clifton Hotel at 0415am due to an overbook at Hilton Gatwick! As I feared it was a dump! It did not bode well that the outside was covered in scaffolding and builders net draping. There was no car park and we had to squeeze into a very small space in the parking area at the front - luckily there was just one space. We checked in - reception was a grotty area with loose wiring and untidy, ancient shelving piled with folders and paper(nothing like the pictures on the website) - and the male receptionist while very pleasant made no apology for the state of the place. It was like Fawlty Towers - awful old patterned carpet, flock wallpaper, dado rails and a warren of higgledy piggledy narrow corridors just wide enough for one person, the lift would only take one person plus baggage at a time so we had to travel to the 4th floor in shifts. Upstairs the corridors were narrow and uneven, more twists and turns, up steps, down steps, up slopes down slopes than I could count. We finally reached our room - tired and old fashioned, small double bed with only one pillow each and a very uncomfortable mattress with a join across the middle - and eventually got into bed at 4.27am! Our bathroom was very old and dilapidated, cheap lino floor, an avocado bathroom suite and grotty shower curtain plus the noisiest fan ever. So, imagine my surprise when I was woken early (between 0730 and 0800) by the sound of workmen talking and drilling - oh and also I heard a strange noise at the window which upon investigation turned out to be a workman scraping paint off the window frame - 4 bloody floors up!!! That was it - furious and fully awake I thought OK I will make some tea, NO only coffee in the tray!!! I didn't even bother to shower (I knew it would be rubbish and my husband confirmed this)and went for breakfast, I just wanted to get out of there as soon as possible - breakfast was through another maze, single file of course, passing workmen frequently to arrive in a poky little room where a selection of hot and cold breakfast was laid out. We asked for fried eggs, along with another lady, as only scrambled were offered, these were to arrive in a couple of minutes. Eventually, 10 minutes later, another gentleman asked as to the whereabouts of the eggs to be told sharply that they were coming and had to be cooked to order. When they arrived a few minutes after this they were barely cooked. This is an awful hotel, the staff are friendly and helpful and I am sure that the location is great but this does not make up for the fact that it is a mess.

    2
    « Very disapointing »

    We made a late booking online and was very impressed with the online photos. When we arrived the Building was cloaked in scaffolding and a major refurbishment program was underway I was given a single room which was very scruffy and tired and contained a terrible old and worn out single bed, dirty carpets and a shower with a broken door which consequently flooded the floor whilst in use.To date this has to be the worst hotel i have ever stayed in,why they cannot close down and push this much needed refurbishment forward only proves they have only have one thing in mind and that's money. One positive,, the staff were very helpful and genuinely sorry. PLEASE DO THE RIGHT THING AND CLOSE DOWN AND THEN REFURBISH!!!

    3
    « Needs the refurbishment that's underway »

    Booked here for one night as a stopover, cheap deal with breakfast. We knew that it was being refurbished. Yes, it's tired, yes it's covered in scaffolding with a temporary reception, and yes it needs doing... But notwithstanding all of that the staff worked really hard to make it a pleasant stay. The room was ok, breakfast was good, and the future plans suggest this will be a lovely hotel once completed.. At present book in the knowledge things are a little disrupted, and accept it's priced accordingly.

    3
    « Hotel undergoing major refurbishment. »

    The hotel is currently undergoing a major and much needed refurbishment so is completely shrouded in scaffolding and the public rooms , bar, restaurant etc have been temporarily relocated while work continues which could last until September 2017. The hotel has a great location but the decor is very tired and in need of the update, the lift Is particularly dated and small, the plans for the new decor do however look impressive. The rooms are clean but dated and the staff friendly , the breakfast ok. If travelling for leisure I would wait until the refurbishment is completed but in the meantime business travellers can get some good deals if you don't mind the work disruption.

    4
    « Nice hotel, tired decor but don't let that put you off. »

    My wife and I stayed for one night on a Groupon deal. The hotel was a nice hotel with good friendly and efficient staff. Some of the decor looks a bit tired in the hallways etc, but overall it was a very good experience and I would definitely go again. The food was good and the staff were very hard working. I only gave it a very good rating instead of full marks owing to some of the decor.

    4
    « Best western Clifton Hotel »

    Good hotel with quality rooms which are very clean. Friendly staff, Although the breakfast waiter was very harassed and let us know it! Breakfast was very good (I'm told by my husband). Hotel very central with good views of the sea and a super Italian Restaurant next door

    4
    « Very friendly »

    We stayed over Easter weekend and loved it.The staff are all so friendly and although they do have scaffolding up at the moment I asked for a sea view which I got.The room was massive and the food great.Breakfast was a self service buffet but with a pot of coffee or tea.We had dinner on one night and it was really tasty.There are many returning guests who all seem to recognise each other,,we would definetely go back again as it is situated near to town ,the beach and the gardens

    4
    « April 2017 »

    Nice hotel, good position, bar food good. Parking a bit of a problem only limited spaces near hotel, overnight car park nearby but a bit of a walk with luggage. Also might be good if this is mentioned, if you arrive after 6pm you only need pay £1 for overnight but I paid £3 for all day parking.

    5
    « Very pleasant stay »

    My partner and I went there for the Easter weekend. The hotel is situated in a very convenient location; very close to the Lower Leas Coastal Park, as well as 10 min away from the center. You can clearly see that this is an old building, but very well maintain. Rooms are good size and very clean. Staff is very helpful and very nice. The only disadvantage is a parking. There is a public parking in front of the hotel, but it's often full. Additionally, it's paid one. The hotel provides with a parking permit - 2,50£ per day. I would definitely recommend this hotel to those who are looking for cosy places.

    5
    « Mrs »

    Very Good hotel, clean, good service, good atmosphere, nice and polite! Nice area, great rooms and restaurants. Nice people! Nice food! Very good situation by leas cliffs coastal walk very relaxing good entertainment

  • 4
    « good location and being refurbished »

    some reviews were so bad we were a bit concerned about our visit. we had a lovely spacious room (364) with a comfortable bed, bath and shower. good bed linen and towels. Not wonderful toiletries but adequate and good hospitality tray and fro wifi in bedrooms as well as public areas. We had an excellent dinner, well presented with tender and tasty steak. The tomato soup was 'homemade' ie not out of a tin. Perhaps some rooms are in need of an upgrade but we were more than happy. nice sea views and good location for walks. paid car parking outside hotel was reasonably priced.

    3
    « A layman's guide to this seaside stopover »

    Let's not beat about the bush ? you can't better the hotel's location, right by the sea front, and the period building (a former 1860's Victorian town house) will definitely appeal to those wanting ?quaint' or ?old fashioned' (the Americans will certainly love it). But, I feel there are a few modern touches required to give the place wider appeal. Oh, all right then, I think the whole place needs modernising! First, then, the Pro's (in my opinion): - Friendly welcome at reception ? and a smile despite my bemoaning the parking issue (see below). - Clean, spacious bedroom containing most of the essentials a visitor should require ? hairdryer, clothes/trouser press, alarm clock, tea/coffee-making facilities, tv (with good reception), iron, writing desk, bedside drawers, occasional table, 2-door wardrobe, armchair and electric fan. - Instant hot water from the taps. - Comfortable-enough large double bed. - Town close by (short walk). And now for the Cons (in my opinion): - Irrespective of the hotel's website pronouncing ?There is parking available nearby', now add to that ?only if you arrive well before 5pm as there is competition from all the other nearby hotel and B&B residents; and if you don't get here early enough, then prepare yourself for a very lengthy walk from a distant side street where you may be lucky enough to find a space.? As this was the case for me, it wasn't the best of starts to my stay. I was livid. - In the bedroom, everything seemed to creek (the floorboards, ensuite door, armchair castors) or rattle (the sash windows were particularly unforgiving in the event of some strong night-time breezes ? earplugs are therefore essential if, like me, you're a light sleeper). To make matters worse, and of course this is NOT the hotel's fault, a couple of seagulls descended onto the flat roof outside the window, proceeding for the next 20-minutes to squabble over a stolen strawberry despite my attempts to shoo them away. And I just didn't trust the writing desk's chair to lean into as I expected its unsteady legs to fall apart the moment I sat on it. - In the bathroom, power shower it ain't ? a dribble more like. And the sink was far too low, as well as having no mixer taps, although this is personal preference only. - Breakfast ? a cooked English, served at the table ? didn't really excite me. I simply went through the motions of consuming it. Bland, in my opinion. But the coffee was hot. I stayed here overnight during a business trip, so can't really comment on how my stay would have fared had I remained here any longer than the one night. However, simply based on my experience, I would have to seriously consider my options if I had to visit Folkestone any time soon.

    3
    « Book a Superior room »

    For a last minute booking, stayed in a Superior room. Very happy with room. Large, plenty of storage and surface space. King size bed, Comfy chair and sofa in bay window with sea views. I sensed very recently renovated and that older rooms to rear of hotel were not of same quality. Bathroom good but older. Reception unsmiling, old keys on fobs. Breakfast OK but far from outstanding. Great location on The Leas, short stroll to town centre, 15-20 mins walk to Folkestone Central station.

    3
    « Could be so lovely »

    The hotel is in a wonderful location on the Leas with wonderful views of the sea and private gardens to the side, with the town just a saunter down the esplanade and beaches and walks on your doorstep. The hotel itself is a little 'tired' as they say, in real need of bit of TLC and bringing up to date. Our room on the 4th floor was a nice size, but it was decorated as if it was 1982. The bed was the smallest I have ever seen and I'm not even sure if it even qualified as a double. The mattress was so soft that it gave a difficult nights sleep, especially as being at the top of the building on a warm weekend, it was all a little stuffy. Dinner was nice but did feel rather like you were in Fawlty Towers. Breakfast was good, but the number of staff on duty meant that things were not replenished, so big waits were in order or you just gave up. All in all we had a lovely weekend, but a bit of modernisation and a few more more peopple on duty would make this a really great place.

    2
    « Just did not enjoy this hotel. »

    This hotel is made up of several substantial town house knocked together. It does not have a car park, visitors are expected to park in an underground public car park 300 metres away at a cost o £3 per day. Whilst I had no real problems finding a place to park in February, I would imagine it could be difficult in the summer. The houses are joined together on the ground floor and second floor, and if you have a room on the first or third floor (as I did) you had to pick the right part of the building to climb. I did as was directed by reception and found myself in the wrong segment. I was helped by a Spanish cleaner, who took me down to the second floor, along a twisty corridor the back up to the third floor, only to find the room wasn't in that sector either. After yet another trip down to the second floor, carrying 4 bags, we eventually found the right room only to find it occupied. A phone call to reception saw me allocated another room, this time on the first floor, which was rather nice. I was on a dinner, bed and breakfast deal for two nights, dinner first night, which was dreadful. Service was appalling, starter consisted of a fish cake that looked as if it had come from Farmfoods with a prawn something that also looked instant. This was followed by a beef pie that wasn't cooked and a squeezing of sweet potato mash. No vegetables of any note other than some carrots in the stew. I then went down Wetherspoons for my tea. Breakfast was another delight, starting with a Spartan array of breakfast cereals, a huge bowl of tinned Grapefruit (which, like many other oldies that are on pilss) we are not allowed to eat, with similar bowl of prunes. Asked for a cooked breakfast without baked beans, only to be presented with what seemed a double helping of beans with the cooked bits (minus hash browns) which I sent back. The waiter had such poor language skills that this no doubt contributed to the mix up, and when the next plate arrived I rejected it again as it didn't have the advertised hash browns. Second morning the has browns didn't happen again and I gave up. During my stay in this hotel I didn't see one Brit, which definitely contributed to the whole fiasco. Whatever peoples opinions are over foreign staff they need to be competent, switched on with the appropriate language skills. Apart from the Spanish chamber maid that helped me find the room (whose language skills was inadequate) most of the staff were did not give me the impression that they had my best interests at heart and were difficult to understand. They also had a problem with me. I will definitely restrict my future stays to hotels with less foreign staff.

    5
    « Never disappoints »

    Have been coming here whenever visiting Folkestone since 1988 and the grand old Clifton dame never disappoints, from its unique location on the Prom within a short stroll to the High Street, comfy armchairs in spacious lounges and with silver service full English breakfast overlooking lawns full with squirrels and seagulls... a small number of subsidised free parking spaces outside but getting more difficult ...

    4
    « Another pleasant stay »

    Had a very enjoyable stay again .this is a an old hotel with character our twin room on the first floor was large and warm comfy. Very creaky floorboards and don't recommend the lift to anyone who is chlaustrophobic so choose a first floor room.The breakfast was very nice and a nice setting too.Would certainly stay again.

    1
    « Absolutely appalling »

    Avoid Room 352! The mattress had no support whatsoever and was well past its sell by. All the shower could produce was a dribble of water. We complained and a full refund and apology was given. The whole hotel is old and tired with a strange smell of damp downstairs.

    5
    « Pomp n ceremony »

    What a find !!! Beautiful old Victorian hotel with all the character of a by-gone era. Best value for money EVER !!! £110 included full English breakfast overlooking the Channel & relaxing parklands. Best Western..... you have a real winner.

    5
    « Lovely old fashioned hotel »

    We had a beautiful sea view room ( 103 ) . Immaculate . King size and very comfortable bed . Everything was spotless and clean . I had to call reception in the morning as the coffee and milk had not been replenished . They arrived in minutes with coffee , sugar , biscuits and a jug of fresh milk .The Hotel is huge and has beautiful gardens at the back . We will return .

  • 1
    « At least 8 cockroaches in the bathroom »

    After returning back from supper, we discovered 4 cockroaches in the bathroom of our third floor room. There was no-one on reception to report the problem to. By three in the morning there were 8! We complained and received a full refund and a complimentary coffee whilst we waited, and waited....for the assistant manager. He looked unconvincing as he said pest control had only previously discovered one cockroach. Looking at TripAdvisor someone commented last year about a cockroach. This problem is obviously getting out of control and must be addressed immediately by the hotel owner and Southend City Council.

    1
    « Avoid. »

    Very disappointed with our stay. We where put in a room on the top floor... which had a sloping floor. You couldn't even put a drink on the side with out if falling off. The window banged with a slight wind, which was all night. So we got no sleep. We was told they could not control the wind! (Could just get the windows fixed maybe)

    2
    « Tired hotel... »

    Visited the hotel on business and stayed two nights. Firstly, important to say the staff were fine - amenable and friendly. But, boy, has this hotel seen better days... OK, so it was clean but it's in major need of updating. Paintwork, carpets, furniture - all so old and tired. My shower (actually a showerhead on a hose over the bath) was awful, and the height wasn't adjustable. Sorry Best Western, but I will not be returning.

    3
    « OK'ish »

    Spent two nights here. Room 471 was spacious, slightly tired but had a charming view. It was also quiet. The downside was the shower. The genius who masterminded its' renovation failed to take into account the mansard roof (sloping). The slope and position of the shower and the bath prevented the shower being used by this six foot chap! Very low water pressure compounded the problem. Good housekeeping. Didn't use the lounges/bar - they looked good though. We thought the £100 a night was pricey. Reception rather unfriendly.

    5
    « beautiful »

    The room was perfect, plenty of space very bright and very clean. It also had an iron and ironing board in the cupboard. There were tea, coffee and biscuits . we were situated on the fourth floor and we had a beautiful sea view from our corner. The hotel is literally a two minute walk away from the town centre. Staff were very friendly. Parking is available for £2.50 for the day and overnight. We will definitely bstay here again.

    5
    « Beautiful hotel, great location ! »

    Fantastic service prior to stay and whilst there. We had to cancel our original booking at the last minute, due to a bereavement and the staff were extremely sympathetic and let us postpone our stay. Our room overlooked the sea and was very good for the price. The lounges were all tastefully decorated and the restaurant had a good atmosphere. The food was excellent as was its price. Folkstone is a good base for touring south Kent and there is plenty to do, especially if you like castles! Will be staying again next year.

    5
    « Victorian Gem »

    Lived in the Folkestone area for a number of years and had never experienced the Clifton Hotel -recent refit it has to be said and a neighbour said to me have you tried the restaurant -its very good you should try.We have tried and it is very good --a set menu or a la carte . We ate from the set menu done on a day by day basis -plenty to choose -very well cooked and presented on hot plates and fresh vegetables .The dinning room is just beautiful and the back ground music was a delight as were the staff . Yes this is a venue I would look forward to returning .

    4
    « Convenient location opposite Leas Cliff Hall »

    Excellent site as I was going to a concert at Leas Cliff Hall. Lovely old building typically with public lounges in all nooks and crannies, overlooking lovely gardens, where you could get afternoon teas and snacks. Sea views available, but as there was a pub/hotel opposite, I opted for a quieter room at the back. Very small lift way along the bottom corridor, but hey, it was a lift! It was out of order once when I returned and had to stair it up to 2nd floor which wasn't easy for a 70 year old. A kind housemaid showed me an alternate lift when I had to go down. As my room was opposite the lift, I could hear the repairmen shouting down the lift well, so I knew it was being fixed....... My room was large and equipped very well, even with an iron/board. Huge windows, blackout curtains, arm chairs, luggage rack, even a fan. Comfy bed and pillows. Was a bit concerned that reception staff had no information about the visitor centre - I had to find it and report back. Hotel on a cliff top with sweeping views out to sea east and west, and about 5 minutes walk from main shopping area. Plenty of restaurants and takeaways in the area. You could walk along the cliff top and take the Cliff Railway down to the shore to continue walking right along to the Harbour. Then circle up to the town, through and back to the hotel.

    4
    « Good Location for Beach Holiday »

    The hotel is located at Leas Cliff, just a few steps to the beautiful beach. Nice choice for beach holiday. Food was a surprise because we didn't expect and it turned out to be quite good. The hotel lounge is nice and cozy, though rooms are a bit dated and the lift is really tiny. There is a good Italian restaurant nearby, less than one minute walk.

    1
    « Rubbish »

    Booked in for one night before a trip to France via the euro tunnel. Given a room on the top floor, there were cockroaches in the bathroom-small ones, which I am told means there generally are a lot of them. Moved to another room and given £15 discount. Hey presto another one (small) in that bathroom. My children (7 and 9) very uneasy about it. We didn't tell them about the second rooms inhabitant. Clean enough but dated and rather poor standard. Friendly staff (not their fault). Frustratingly I booked after calling the hotel direct using the central number. This was because I wanted to use a £50 voucher and my points card. On arrival, late in the evening, I asked to pay before morning so we could depart efficiently. They were happy to use the voucher but said I couldn't use my points as I hadn't been booked in that way. Not great, and that's before the cockroaches! Best western as a brand consistently seem to be tired and badly organised. If you can see past a cockroach infestation I'm sure you will have a lovely stay. Personally, glad I'm only spending one night and moving on. The front desk staff were very nice though to be fair. They did take a copy of my points card and are trying to use the points rather than charge my card.

  • 4
    « An old fashioned Victorian Hotel »

    This place was built in the 1860's and although it has been modernised there are clearly some difficulties to resolve. The lift is I guess a later addition and is very small and slow, and I imagine that en suite facilities have been added to the rooms, making them on the small side and oddly shaped. That said, this is a fine place. The staff seemed a little efficient and humourless at first, but by the end of four days, we had come to appreciate their attention and service. We were on the top floor and there were lots of stairs and corridors to reach our room, but the views over the garden were good, although the water pressure in the shower was a little lacking. The food in the restaurant was good old fashioned stuff like beef, lamb and chicken with vegetables, - very filling. The breakfast was prepared to order from the kitchen and served with a smile by the head waiter. There are a couple of lounges, a basement games room and cask beer in the bar (Draught Bass) and efficient free wifi. Its close to the excellent Leas Coastal Park and the Cliff Lift and a few minutes walk to the pubs and restaurants of town. All in all, we had a great stay and would be pleased to return.

    3
    « Clean but no sleep! »

    We booked for one night as we were traveling on the ferry the next morning. My husband omitted to notice it had no car park so we spent quite some time trying to find somewhere to park our car, we managed to find one space on the street a good walk away! The picture of the hotel looks as if is set in a large garden, it may have some garden at the side but we didn't look for it, we were so tired just wanted to eat and sleep. The hotel is set on the sea front and entry is from a side road, looked a bit tired and a bit grubby and people smoking at a few tables situated around the door didn't make it inviting. The young man who took our details asked where we had parked and said he had some tokens for us if we managed to park in the tiny public car park right next to the hotel, no chance of getting one of these I think unless it is out of season, too many hotels also reliying on it too. The reception we received was polite but not friendly, no interest or conversation no information given about meals etc. However he was talking animatedly to a guest when we arrived and interrupted him. We got in the tiniest fully carpeted, walls too!, lift and arrived at our room, old fashioned and bathroom needing an update, cold tap on the bath just a trickle, no toiletries provided except two large bottles of liquids soap which had a label next to them saying if you wanted to purchase one they were £4.99 from reception, think this was to stop customers slipping one into there bags to take home! Room had everything we needed, and was clean. Hairdryer, iron, kettle large flat screen television on the wall,fan,table and two chairs by the window which overlooked the tiny public car park, no sea view for us! We made our way to an Italian restaurant called Barringtons which was fantastic, couldn't fault it. The walk along the sea front was an eye opener, quite a lot of groups of men drinking from two litre bottles of cider and still there when we walked back. Now for the worst bit of our stay, room hot so opened window but had to close it as the noise from the club/pub so loud, it has a sort of open conservatory so nothing to contain the chatter, laughter so we had no chance of sleep for hours. Then we were awoken at 3 in the morning by someone who had their t.v. On until 6 we couldn't tell if it was next door or above us. We left at 7 for our ferry not particularly refreshed but glad our stay at this hotel was only for one night. I would say though we saw some of the TV room, bar etc and they did look nice, well decorated and big. We didn't eat here as we left too early, although we had no idea when or where breakfast was as no information given at reception but there was an information book in the room.

    4
    « Traditional hotel in a convenient location with great views »

    Best Western clearly believe that variety is the spice of life - BW hotels come in all shapes and sizes. The Clifton Hotel is traditional but I liked it - don't go there for ultimate pampered luxury and a room full of gizmos, but do go for a couple of relaxing nights looking out over the sea with pleasant walks and Folkestone shops in easy reach. Good, and similarly traditional, Italian restaurant a few doors down the street.

    4
    « Elegant and quaint »

    Stayed here on a recent trip to Folkestone. This a lovely period property, with elegant decor, ideally located for a romantic stroll along the Leas, a walk down to the beach, restaurants, or great sea views. The room we stayed in was spacious, clean, and quiet. We didn't eat at the hotel, but it was good to have the option of an onsite restaurant for breakfast or bar for a quick drink. There is limited parking in front, but for £2, you can park overnight in a car park a short 2 min walk from the hotel. This is a solid 3 star hotel, and recommend it if you're looking for a comfortable stay at a reasonable price.

    5
    « A really enjoyable experience »

    This is our second visit and won't be our last. The hotel is old fashioned. However i really like that. The rooms all have character, there are numerous day rooms you can relax in. This is what you would expect an old seaside Hotel to be. If you are looking for a very modern clinical experience, this is not the place for you. If you are looking for somewhere, where customer service is the top priority. This is the place for you. We travel with a 2 year old and a 4 month baby. So thats bags and 2 travel cots, buggy and numerous other things. The chap that brought everything to our room with no complaints and a big smile on his face, told me when i tipped him, that it was his job and i did not need to tip. Obviously i still did. I am pretty sure the staff have been told "NO" is not a word to be used, what ever i have asked for has been done, without question. The hotel may be old, however its spotless. The staff are all immaculate and well presented. This is a really good hotel and i would have no hesitation in recommending it to anyone. The management should be proud of their staff.

    4
    « Great over night stay »

    Lovely hotel located on the cliff tops of Folkestone , full of charm and Victorian style , the room was a lovely size and very clean but was in need of a spruce up to bring it up to date. The staff are very nice and helpful and I would not hesitate to book another stay

    4
    « lovely location sea views and near town centre »

    Fantastic location. Sea view from our room. Room old fashioned but clean and comfortable Lovely breakfast unfortunately the waiter serving it was rude and abrupt to everyone. Parking permit was issued for only £2.00 but it was not easy to find a space.

    3
    « Tired »

    Stayed for one night. Parking was, get what you can as the hotel has no allocated parking. The roads have parking spaces but if you arrive after 6pm it's very much pot luck. The rooms are ok but ours on the four floor left us with carrying luggage along corridors up steps to a room in corner in the roof. I cannot comment on food or bar service as we did,nt try what was on offer. The hotel is situated in a grand area but lacks modern amenities and falls short on basic up to date standards. No ones fault it's just an old hotel that has'nt had the investment to bring it to modern standards. Could be great but needs a lot of cash spending and I think that that's not going to happen. Shop around there's better value elsewhere.

    3
    « Very tired - really needs an update »

    Booked for one night as usual hotel was fully booked. Reception staff are very pleasant and helpful, shame that you haver to pay for parking, although £2 for 24 hours is very cheap. Everywhere smells a bit dusty and levels of housekeeping are poor, lots of dust on banisters, mouldings, ledges etc in public areas. Layout of rooms is very strange with stairs hidden behind doors that say keep locked and as others have said the lift is tiny and wouldn't want to be claustrophobic. The room kept up the dated appearance of rest of hotel, bathroom was cramped and rather dark and windows don't open. On the positive side the bed was extremely comfortable, the linen was crisp and clean and there was a fan in the room already, which was good as this was a very hot weekend. Given that we paid less money for a room in a boutique B&B nearby and that there's a boutique hotel opening in a few months just around the corner, they really need to up their game and lower their prices.

    2
    « Stayed in Better - Stayed in Worse »

    The trouble with Best Western is you never know what you are going to get! The Lift is incredible, i would hate to have 2 people in it at once who do not know each other! Room was ok, shower was rubbish, very small shower head and not great pressure and took 10 minutes to "warm" up to tepid. Breakfast was the killer for me - I entered the dining room and waited to be seated, a younger waiter spotted me from the other side of the room and said "You can sit over here" just as an older waiter who was taking orders from a nearby table said "SIT THERE!" pointing to a different table, as i wavered between tables he again went "SIT THERE!" I sat down and he said, "Are you on your own?" I replied "Yes" he said "Well if it gets busy you will have to share your table." Well pardon me for staying in the hotel on business on my own! There was no menu to choose from so i plumped for a safe guess of Full English, it arrived, sausage passable, mushrooms black as the ace of spades and I swear the bacon "Oinked" at me it was so underdone. Toast was delivered and most of it made it on to the table, the floor saved the rest! Probably a good job as it had only been worried by the toaster, I swear you could have left it in the sun and it would have been toasted more. All in all, my company paid for the stay but if I had paid, I wouldnt have been happy.

  • 5
    « Top service - good hotel »

    Stayed here 1 night - and would happily stay again if in town. Service was excellent - on arrival i discovered i had booked the following night, a potential disaster. Instead i was greeted with a friendly sense of calm, and it was sorted without any drama. Phew The hotel itself is a traditional older british seaside hotel, with sloping floors and corridors resembling a maze. But the room was spacious, bed was clean and comfortable and bathroom was spacious and clean. Slight criticism was shower was old design and not overly powerful. The bar had feeling of a pub, and enjoyed few quiet drinks. The english breakfast was cooked to order and was a good start to the day. Even without the excellent service saving a near disaster would still recommend hotel and met our expectations and needs

    3
    « Tired and needs a makeover »

    We stayed here last night. The hotel staff are all very nice and helpful, the breakfast was OK and the room was OK but it looks tired and in need of a good make over. The shower was very basic with very little pressure and you could hear the guests next door quite easily. We had a view over the sea which was very nice but it was the 4th floor and the lift was very small just big enough for 2 people and a small luggage. Overall it was OK but if your there for a week the cost becomes very expensive for poor room facilities that all need updating. Another issue I have is no water in the room for tea or coffee. When we travel abroad I have never not had water in the room.

    5
    « Top sevice »

    Perfect night with seaview and a super bed. Receptionist Tommy extreemly friendly and helpfull. Good breakfast in quite separate room. Publiek safe parking nearby, good restaurant within 5 min walk. 15 min from eurotunnel. Good price for value

    3
    « Sea view. Good overnight stop for ports. »

    Fine for an overnight stay with reasonable size room, excellent Wifi, good TV, good tea-making facilities, clean bathroom and sea view to the side . Interesting plumbing. Lack of soundproofing and narrow bed but for the price this was a good hotel for an overnight stay to the ports and staff were very helpful. Nearby parking but not on site.

    4
    « Lovely Seaside Hotel »

    This hotel is located on the Leas in Folkestone which is a very nice area looking out to sea. The rooms in the hotel are very nicely furnished and decorated some with a sea view. Some of the general areas of the hotel although acceptable could do with some redecoration. Staff are very friendly and the service was good. Breakfast is extra to the room rate and there is a choice of full or continental breakfast the latter being at a reduced price. We had an evening meal which was OK but not outstanding. The vegetables were cold and the sorbet and ice cream we had for desert were a bit tasteless. There is no dedicated hotel parking area and you have to take your chance with the on street parking at the front of the hotel. This is normally quite expensive but you can purchase a voucher from the hotel for 24 hours of parking for £2.

    4
    « Friendly »

    Stayed one night en route to France, friendly reception. Parking is a bit touch and go as you have to hope for a space on the road. The rooms are in a myriad of passages and steps and you should pay attention as to the location of your room. The lift will only take one person with cases. The restaurant and food is good and there is a sea view. Not sure that I would return because of my comments above.

    3
    « Short break »

    The Clifton is ideally situated to explore Folkestone. The room was very clean but a little small. The bed was a bit softer than what we're used to. My husband likes a lot of pillows and there were spares in the wardrobe. The bathroom was really big compared to the room and was a little dated and tired, however, it too was clean. We had an issue with the shower not working very well, but when we told reception it wad quickly resolved by fitting a new shower head. We had a sea view which we really appreciated. There was lots of choice at breakfast including fresh fruit salad, but the full English breakfast could have been a little bigger. The service was efficient, but could have been a little friendlier. We used the bar late in the evening and were asked to sit in the lounge, so the barman could shut the bar (it was just gone 11.), we were not expecting this.

    4
    « Good old fashion hosiptality »

    I booked 2 rooms for the family for a weekend stay in Kent. The Clifton is a good old fashioned hotel; sure it has a few faults and shows its age in places but that's all part of the charm of staying in a British seaside hotel. Both rooms, 119 & 120, were a good size, large bathroom with bath and shower. Good level of cleanliness and well provided for with tea/coffee and biscuits. Lounge area is very nice, great to sit in overlooking a park with a drink. They have a games room too which was a hit with the family, we hadn't played table tennis or had a game of pool for quite some time and really enjoyed it. Breakfast choice was varied with the cooked breakfast made to order. Staff were all polite and helpful; a special mention to Darius who was charming in the bar at night and equally as pleasant in the breakfast room first thing! Recommended.

    3
    « A lovely old hotel but disappointing service »

    Unlike many of the other reviewers, I love the fact this Victorian-era hotel has old world charm and reminds you of the days when Folkestone was a bustling, gentile resort. It is just a shame that the hotel's staff are not doing it justice. My partner and I stayed here for one night and were lucky to get in, as the hotel was fully booked over the bank holiday weekend (that evening we found there was a large tour party staying). Our first floor room was a superior double, comfortable and clean. The bathroom was clean but rather small, with only a shower (no bath) and a wash basin the size you would expect on a plane. However, I cannot really complain about that as the hotel is an old building. We particularly liked the public areas in the hotel - apart from the restaurant, there was also a bar area and various other rooms where you could sit, which made it very comfortable. After dinner in the restaurant, we took our coffee in one of the comfortable lounges. We had not meant to have dinner in the hotel but stupidly had not booked anything in Folkestone on the Saturday night. Finding all the restaurants fully booked, we returned to eat in the hotel restaurant. The set menu was adequate, if not particularly exciting, and was mostly meat based. I had to ask for the vegetarian options and chose mushroom stroganoff. It was delicious and I cannot fault it although my partner was a bit more lukewarm about his chargrilled pork. Our waiter, though, was distinctly lacklustre and unhelpful it was almost embarrassing. He just could not be bothered really. He never asked us how our meal was, he kept forgetting to give us things we had asked for such as menus and later coffee. When we saw him the next morning and said good morning, he ignored both of us. Breakfast, something for which we had paid extra, was another sorry affair. Neither of us had ever stayed in a Best Western and did not know what to expect but having paid extra does create certain expectations. When we came down to breakfast on the Sunday morning, there was no one to greet us or tell us where they wanted us to sit, something you normally expect in hotels of this size. People seemed to be eating breakfast in two of the large dining areas and we sat down at one table, only to be hustled away by a somewhat flustered waiter (a different one from the night before) to another room although neither room appeared full. This meant we had to keep walking past reception to fetch items from the buffet laid out in the other dining room. The buffet was pretty poor, consisting of chocolate muffins in plastic, a few bits of cheese, the usual cereals and some fruit juices. Back at our table, the waiter did come over to us and ask to take our order but I had to point out he had not even given us a menu nor was there one on the table so we had no idea what was on offer. My partner ended up having a full English breakfast, which was not very generous, and I opted for an omelette which was pretty bland. Breakfast was nothing like the boutique B&B we had stayed at in Folkestone the previous night which was fabulous. This hotel has great potential and is in a lovely location on the Leas but sadly it does not live up to expectations. We noticed that there is a similar building a couple of blocks away which is currently being renovated and will be opening as a boutique hotel soon - Best Western needs to get its act together as it will face stiff competition!

    5
    « Many comfortable stays »

    I have been staying at this hotel on more or less a weekly basis between November 2015 and May 2016 (and likely to continue) on business trips. It would be my first choice now having stayed at another couple of hotels on weeks when rates were not available through my company's booking agent on a couple of occasions. Reading some of the other reviews I would like to point out that this hotel only advertises itself as 3 stars, not 5. If you want a 5 star hotel with identical, symmetrical, perfectly angled rooms with exactly the same modern and characterless decor, this probably isn't the hotel for you........ If you want a hotel that has some character & its own charm, friendly and helpful service, decent size rooms, comfortable beds and pillows at a sensible rate then you should try this hotel. I find it quite a very comfortable place to stay and it has become home away from home when I am in Folkestone. The rooms are clean and tidy and have both extra blankets and a fan in the event of someone finding their room a little too cold or hot. I am someone who will give constructive feedback at the time (rather than just post on trip advisor afterwards) on the odd occasion I have identified any issues (or user errors with the how to use the shower etc) I have always found the owner (or as another reviewer called him...."the older gentleman who thought he was in charge") to be very responsive and quick to rectify anything / help me out. Breakfast is very good, although I would advise to specify exactly how many of each item you want if you have a cooked breakfast. I have not had many evening meals here as I tend to meet colleagues in nearby restaurants (the hotel is very conveniently located) but on the odd occasion I have eaten in the bar and found the food to be very generous and tasty. Although I have used this hotel mainly for business, if I came to Folkestone for leisure I would probably still choose to stay here. My ratings are based on it being advertised as a 3 star hotel and on the rooms I have stayed in.

  • 5
    « Comfortable stay »

    Arrived earlier than anticipated but our room was ready for us. Very comfortable room with a reasonable view. Did not book dinner because we were going to a show which started at 7.30 but dinner did not start until 7. Had snack in bar which was very good. Had coffees in bar on return. Service friendly and helpful.

    4
    « Good value for money for overnight stop »

    We used to stay at the Clifton in the 80s and 90s and returned in May 2016. It is now under the Best Western label. The building dates from 1864 so you have to bear with squeaky floors, plumbing that can be heard between rooms, rambling corridors, a quirky lift, etc. In my view the only rooms worth booking are on the garden side on floors 3 or 4. You have a leafy outlook and a sea view of the Channel to Dungeness and no noise at night. The guests tend to be civilised and thoughtful. Room was refurbished, bright, large. Bathroom was functional although needs some maintenance (toilet roll holder, sliding shower rail, light above the basin, and ventilation outlet). The bed was extremely comfortable with fresh, clean, warm duvets. No central heating despite a cold outside temperature but we did not feel cold. We did not eat at the hotel but the menu looked good although not much of a vegetarian selection (vege lasagne). The staff are very pleasant and efficient. We found a parking spot outside the hotel and used the 24 hour parking permit provided by the hotel (cost, two pounds). There is 24 hour room service and breakfast can be served in room (continental or full). Very god value for money especially at the B&B tarif. Walking distance to many restaurants and the town shopping area.

    3
    « A Special Occasion »

    We were invited to a special occasion dinner recently but unfortunately the service left much to be desired. The waiters' lack of understanding of the English language meant that they struggled to take our order and resulted in mixed up plates when the dishes were served. This resulted in delays and embarrassment amongst the guests. Whilst the food was generally fine the service rather spoilt the experience. A much greater level of management influence to support inexperienced staff might prove to be helpful.

    5
    « Beautiful Victorian »

    Ocean view from this Victorian era hotel. Furnished in Victorian style. Room was comfortable. Bathroom was very large and bright. Everything was very clean. Even though the hotel is old, there was an elevator - small but great for carrying our luggage upstairs. The young man at reception was very nice, friendly and helpful. There is parking right in front of the hotel. After we checked in we walked along the beach and through the town, stopping for dinner at a choice of many restaurants.

    4
    « Very quiet old fashioned hotel »

    I found staying for 5 nights at this hotel a refreshing change from the modern buildings of the hotel chains like Premier inn etc. I had a large and well furnished room on the 3rd floor with reasonable views of the sea and across to France. The bed was very comfortable and there was also a large, although slightly dated bathroom with very hot towel rail. My room was on the side but close enough to the front of the hotel to have good sea view. This hotel is a very large old Victorian building high up on the sea front, with great views, but a long steep climb up from beach. It's in a very pleasant area of Folkestone and it was great to be able to feel completely safe walking out along the sea front at night. Unfortunately the other end of town near the harbour appeared to be very run down. I found it very central and convenient for travelling all over Kent by bus from the bus stops only a couple of minutes walk away at only £21 for a 7 day ticket. The hotel is large and old with many narrow steep staircases and rambling corridors. Being on my own and fairly able bodied I did not find this a problem and it actually added to its charm. The hotel was clean and well decorated but it is very dated and perhaps a little old fashioned in the way it is run. I found it strange having a traditional key rather than a key card and having to hand this in at reception every time I went out. Breakfast was good quality but very limited in choice of breakfast cereals and items other than the cooked breakfast. I would not have wanted to pay the full price for breakfast as mine included as was part of a cheaper Leisure Break deal. All of the staff at reception were very friendly and helpful. Most of the breakfast staff were very pleasant and attentive. I just found the older man who seemed to think he was in charge, who was only there on 2 of my mornings to be a little bit abrupt at times, especially on the busier weekend morning. I found staying here a very relaxing and quiet time. In fact at times for the first 4 midweek nights there were times when I wondered if I was the only one staying there. I didn't see anyone up on the 3rd floor and there were only half a dozen people in breakfast. On one morning I was the only one at breakfast! However, on my last night at the weekend the hotel seemed quite busy and the dining room was quite crowded and busy at breakfast. I can't comment on the quality of any other meals as ate out during the day and early evening. Midweek I never heard a sound during the night but at the weekend there were some loud noises from the plumbing and also the bar across the road was rather noisy. However, as I was so tired following long days out and extensive walks that didn't bother me too much. To sum up. It is a lovely old hotel with character. The location was great in a generally upmarket and quiet area of Folkestone. The rooms were clean and well furnished and the staff were friendly. I think some parts need a bit of tlc but I wouldn't want it to be modernised too much and spoil the character. If I ever I want to stay in this area again I would certainly stay here if I could get a reasonable deal again,but I don't think I would pay their full price.

    3
    « Family Event »

    Our 1st room looked ok but the noise from a pub/disco across the road was awful. I asked for and received a change of room which was much better and quiet as it faced the garden. Didn't enjoy the breakfast set-up at all. Very hit and miss with the service here. I don't want to focus on negative points but.... I've stayed at much better Best Western hotels.

    3
    « Old fashioned charm? »

    I arrived with no booking and got a sea-view 'executive' room on 4th floor for 75 GBP. The outside reflects what you can expect...could do with a refurb. Having said that the staff, who all appeared to be Romanian, were charming and tried their very best to be helpful. The room was very dated but clean and the view was great, with no road so could leave window open and hear the waves. Had dinner which was ok..standard roast. Waiter tried hard but needed training...forgot things, didn't clear the other place, didn't notice water needed a refill. Would I stay here again? yes, if it was just a place to lay my head...not somewhere for a romantic weekend.

    3
    « Stayed on business . »

    Stayed at this hotel with work colegues, not the best Best Western I've stayed in. The hotel is old as to be expected in a seaside location. The restaurant was empty when my work colegue and I had our evening meal. Food was ok nothing special and the portion size were on the small side but ok. I would stay again if work paid but not my choice if I was paying as there is a much better hotel in Folkestone by the sea with a par 3 golf course. Overall .. An average hotel. If your looking for something special this isn't the place for you.

    1
    « "we put up with dogs" not "dog friendly" »

    After staying in the amazing Lord Haldon Hotel which is also a Best Western and getting amazing service and a fabulous real welcome with our small dog, we thought we would try another Best Western for our Summer Break.....we didn't even get booking in. On asking about their dog policy....as they are classed as "Pet friendly"....it was clear they were far from dog friendly, this was their reply "we do not allow dogs in the public areas, ie the lounge, bar and restaurant. I have checked for the night of the 1st September and unfortunately we do not have any ?pet friendly? rooms available for that evening". So basically if you do take your dog there, the only place they can go is your "standard room" and if you want a drink in the bar or something to eat the dog will not be able to come with you, though if you are like me you would not leave your dog in a strange room on its own so really they are not dog friendly at all.

    2
    « Close to the beach »

    My partner was working here so I took the opportunity to stay as dogs are allowed so brought our dog. The hotel itself was very aged. And the restaurant was one of those that is awkward to eat in as your the only one eating, it's silent and the waiter is there stood nearby silently ?? The food was decently priced and satisfactory. The location of the hotel was the best. A stones throw from the beach and right in the centre of the town Worth it for a base :-)

  • 3
    « Convenient location, good staff but very dated »

    I stayed here in late August 2015 for 2 nights for work. Hotel is extremely dated and I was very unimpressed with the room, very dark with grubby furniture. Bed was old and not the most comfortable. Windows are old-style single glazed sash windows. I stayed on a windy day and these would bang very loudly in their frame. Fortunately by the time I slept the wind had died down but it would have been terrible if it hadn't. Cooked breakfast I believe cost £10 and I was presented with a depressing plate of soggy greasiness. The continental breakfast choice was also poor compared to the standard I have seen at other hotels. It was so bad on the second morning I instead walked to a nearby Tescos and used my work expenses to buy some yoghurts and biscuits instead - much better value. Location-wise the hotel was convenient. I went to two different restaurants in the evenings that were only a short walk away. Parking is not free but the hotel sells some kind of paper ticket thing which is cheaper than paying the normal way. Reception staff (a young European gentleman) was friendly and informative during check-in and check-out. Staff in the restaurant during breakfast were also attentive. On a corporate rate this was okay value for money. If you're paying yourself (which will presumably be more expensive) I'd suggest going for a Travelodge/Premier Inn instead if there are any nearby, as at least you're guaranteed a modern and comfortable room.

    4
    « Overall a great stay for the money »

    We had a "superior " room with bay window on the second floor with views of both the sea and park. Very large room with sitting area and very big and comfortable bed . Small but fully functional bathroom plenty of hot water and very clean. Tea and coffee making facilities excellent , however the wifi was useless and only stayed connected for a few minutes at a time which was very annoying . The hotel is "old fashioned " in a good way with lovely sitting rooms and a dining room overlooking the sea. The lift was interesting but worked perfectly. Parking outside the hotel door at a subsidised rate of £2.00 for 24 hours was a bonus. So convenient for walking along the promenade and close to the local facilities. The male reception staff on check in and check out were extremely professional , friendly and helpful . The breakfast staff however were completely the opposite , breakfast was rushed , very small portions only 1 rasher of bacon !! and 1 sausage , the plates were literally thrown on to the table by a young lad who obviously couldn't careless .the "senior " breakfast waiter was rude , disinterested and very unprofessional , he completely ignored us and was far too busy talking to his friend who was having breakfast saying how awful Folkestone was .. a very poor experience. However apart from the wifi and breakfast we would stay again .

    1
    « Never again »

    Visited the hotel over Easter, upon arrival we were met by a musty smell (the musty smell was throughout the building). The lift feels like an accident waiting to happen. The halls are like a rabbit warren and we found our room more by luck than judgement. The room was old and dated and made me feel like I had been transported back to the 70's, the heating didn't work and the window didn't have a safety latch on it so a child could quite easily of climbed out onto the ledge and fallen (we were on the 4th floor). Will stick to premier inn next time.

    5
    « Wonderful Easter Stay at the Clifton »

    We returned yesterday from a wonderful break to Folkestone, staying at this hotel, which has lots of character and charm, with many facilities! We arrived at the front car park, and paid £3 in the meter for half hour parking. We went into the hotel, but too early to check in, but we were then told about the parking permit from the hotel which is £2 for 24hours. I feel this should be on their website, so you know before arriving and don't pAy the extreme parking prices! When we did check in later, a young polish receptionist, checked us in quickly and smoothly and we were allocated our 2 lovely sea view rooms. 101, 103. Both on the front with large bay windows out to sea! The rooms were made up lovely, and really well cleaned. 103 had been modernised, whereas 101 was slightly older fashioned, but still good enough. The spacious rooms, also had a Settee and chair, large wardrobe (hangers provided!), plenty of drawers, iron & board, complementary tea, coffee, and biscuits (replenished daily), and a hair dryer and flat screen television. Plenty of lights in the room for night time too. The bathroom in 101 was really spacious, light and airy, with shaver point and complementary soap/shampoo etc, and large soft towels! 103, was a lot smaller, without window, but still had all the same facilities, more than adequate. We went to dinner on both evenings, and it was wonderful! Top food served in a nice restaurant. Delicious starters, a soup or sorbet course, a main and a dessert! Staff were attentive, and nothing too much trouble, we were usually served by a man who said he was Romanian and worked for 3months here, and a (I think French) young waiter (spiked hair, very thin!). Both brilliant :) on the first evening however our dessert took a while to come out, we had to chase it up. Second night they had no vanilla ice cream left. Still was worth the wait. Breakfast was served in a different room both mornings, there wasn't many choices of cereal, but enough to choose from - hot cross buns, muffins, croissants, fruit, yoghurts, ham, cheese, fruit juice. Full English was served at the table! But remember to ask for hash browns, otherwise they don't give you them on the full English. The Hash browns were actually very nice, as were the sausages, bacon cooked well, and all presented brilliantly. On our second morning, an English waiting man served us, who really tried very hard :) There are plenty of rooms to relax in, after dinner we played cards in one room, there's a bar too. Another room had the football on. Finally in the basement is a games room, and there's a shoe shiner (but it's needs the polish refilling). If your going out, remember to hand your key in, you can get it back when you return by showing your card. I guess this is for fire safety reasons? Beds were a bit soft for us, but still a good enough sleep both nights. Could do with upgrading to double glazing though, a lot of wind comes through the closed Windows, making the room cold. On the second night, the windows were really banging in the winds, some people might of found that too much, but didn't really effect us too much, it was more an experience :) Nearby there is a large town centre with shops, and a short walk down the cliff paths, there's cafes, restaurants and plenty of fresh fish shops. There's also a "cliff lift" which was being refurbished, and they put on special tours. Also there is a recently converted train station (the waiting room) which has a nice bar and restaurant, live music and regular activities within the harbour. Next to the hotel is a Tesco for essential supplies too! Overall great stay, highly recommend it to anyone going to Folkestone for a few days. Definitely one to come back too!

    3
    « Very good... on dry calm weather! »

    The hotel is nice, clean and warm. It is well located and the staff are kind and efficient. But I believe we had bad luck. Went there on Easter weekend with my boyfriend and got a nice warm double room on the top floor. The second night of our stay it started to rain, it was a stormy rain. Right after we found a leak in the ceiling of our room. The staff promptly moved us to a different room, which happened to have a nice sea view and an out of order heater. The latter was sorted with an electric heater which did its job. However, the fact of facing the sea on a stormy night was everything but exciting. We had to use towels to stop the strong wind gusts from filtering through our window and making awful creepy noises... a very bad night sleep. I believe that a hotel of this kind and price should be well isolated and prepared for these weather scourges.

    5
    « Amazing budget hotel in Folkestone!! »

    Amazing budget hotel in Folkestone!! Sea view rooms with lovely friendly staff and price was great for those on a budget!! Room lovely and clean and modern! Lovely bar and restaurant to eat or have a few drinks. 5 minute walk to town and free parking on nearby streets!!!! We will be back!!! Highly recommend!!!!

    4
    « Perfect if Going to a Concert at The Leas Cliff Hall »

    Stayed one night as were going to a concert at the Leas Cliff Hall. Parking is on-street, right outside the hotel and a £2 parking permit covers 24 hours - couldn't be better for the seafront location. The Leas Cliff Hall is just opposite the hotel and drinks in the hotel bar after the show finished off the evening well. Rooms at the garden side are very quiet - no traffic noise. Delicious breakfast. Friendly staff. The decor could do with updating but the rooms were clean and fresh. A perfect stay.

    3
    « Pleasant, comfortable and peaceful »

    My room was clean and peaceful. I did have a sea view but not an amazing one as I was on the road side of the hotel. My bed was very comfy and there were extra pillows and a blanket should I have become chilly. All the staff I met were friendly yet polite and helpful. There was noise from a local bar across the road when I was trying to sleep but the hotel itself was very quiet and I slept well once I got to sleep. Breakfasts were good with some choice and the set evening meals were reasonably priced and pleasant with good choice. The restaurant service was good and I enjoyed all the meals I ate at the hotel. The atmosphere in the bar was lovely and I felt comfortable when I drank there alone and with friends.

    4
    « Very pleasant stay »

    Fabulous sea and garden views from our room. Very clean and spacious and the bed was extremely comfy!! Helpful polite and efficient reception staff. Would definitely visit again. Having seen other hotels in area am glad I picked this one.

    5
    « Lovely hotel, great location, helpful staff and tasty breakfast! »

    The Best western Clifton Hotel is lovely - the staff are really friendly and welcoming, the rooms are comfy and the amenities are great. The location is absolutely beautiful and the breakfast was very tasty. All round very very satisfied.

  • 3
    « Great price »

    Room was clean and had everything needed, and had an amazing sea view. Oddly the shower was missing a sliding door meaning the bathroom got rather wet but enough towels were provided to deal with it. Breakfast was average. But at just £38 a night a perfect price and well located.

    2
    « Not great »

    Stayed here for only one night (Thank the Lord) before travelling over to France. Arrived late in the evening and spent ages looking for a parking space as all were full outside of the hotel. Unbeknown to us, there was a a function on at a nearby hall. We had to park in a back street car park and brave the walk (with suitcase and toddler in tow in the lashing wind and rain) along the sea front to the hotel. On arrival, staff were not very welcoming. Our room was clean, but very dated. The room was also freezing cold! Obviously BestWestern cannot control the weather, however, they could check that their windows do not let in any drafts! The window rattled in the wind all night and no on in the room got a decent nights sleep. The travel cot provided for our child was of very low standard and it must have been very uncomfortable. The shower was simply awful! Just a trickle at most and it would have taken an age for me to wash my hair so dry shampoo had to suffice. To be fair, it was a pretty awful night that we spent there and I was glad to leave.

    5
    « Comfortable and Charming »

    This was only a short visit to this hotel but we were pleasantly surprised by the comfort and charm of this hotel. We had a garden room with a view of the sea. The room was cold at first but turning the heat up slowly warmed up the room although the bar was chilly but this is better than being overheated. Bathroom was clean and the bed was large and comfortable. The staff, both night and morning was especially good at their jobs and anxious to help. We have stayed here before and would stay here again.

    4
    « great value hotel stay in excellent location »

    We had an overnight stay in Folkestone and opted fpr a superior king room. The room was huge and had a fantastic bay window giving great views along the promenade and the sea. We ate out but had a drink in the bar on our return and breakfast the next morning and the staff we encountered were pleasant and attentive. Would not hesitate to stay here again!!

    5
    « Very pleasant hotel »

    The hotel is in a lovely position. We were given a superior room which was extremely spacious, had a huge bed and a wonderful view overlooking the sea. We stayed for a couple of nights in February which is probably why the hotel was so quiet. We purchased car parking vouchers which were very cheap but found it a little bit difficult to park the one evening but that didn't spoil our stay in any way.

    1
    « Never again »

    The food is truely terrible. My starter of avacardo and prawns was little more than a mash of glue, I could have been eating anything! The main course of cod was swimming in oil. The next day I thought I would play it safe and order scampi, wrong! What I got certainly wasn't scampi, it was some kind of mush of something. My room was cold, the shower dripped and the Eastern European staff, although friendly seemed awkward.

    5
    « lovely valentine/birthday break »

    stayed here from 13th feb to 14th feb 2016 and was very happy with the hotel the room was very clean and the staff were very helpful. the sea front was just outside the hotel so that was lovely to have near you. the food was very nice and filling and while you was eating you had a woman playing the piano which was nice and the staff gave all the ladies a rose for valentine which was a nice touch. there was alot of seating areas and the lunch which we had when we arrived was nice too. you are supposed to check in at 2pm but as we got there early they gave our room to us at 12.30pm, which we was happy with. would come back here as the food , staff and the room were all 100%. thanks barry and jackie hertford

    4
    « Value for money »

    I found the hotel room a little cold but generally clean and comfortable. I stayed for 3 days and found the convenience of getting to London and back as well as going to France very easy. The other guests were sometimes inconsiderate but not too bad that required me to complain.

    5
    « Yet another delightful stay »

    I just love staying at this hotel. The staff are so friendly and the food is so good. The hotel is near enough to Folkestone just to walk in to the shops. I will certainly be staying at this hotel next time I am in Folkestone. No Premier Inn for me, (no soul)

    5
    « smashing hotel »

    This is the second time I have stayed here and can recommend. Rooms are spotlessly clean and very comfortable. All members of staff are always charming, polite and helpful. Food delicious, I invited three guests in for dinner and they thoroughly enjoyed their food.

  • 3
    « Chilly »

    Lovely hotel but totally inadequate heating in the room. Very draughty due to bedroom windows that would not close properly and a tiny and lukewarm radiator. I would recommend this hotel in the summer! Fantastic position, old world charm and sea views.

    2
    « Wouldn't go back that's for sure »

    10 complaints they did reduce the price 50% to £25 for last Sat night. Shower dial leaking. Shower tray big chunk out not resealed needs replacing. Bathroom walls need cleaning. V bad swear word in lift. Housekeeping go up and down that lift every day yet no one reported it!! Bed needs repositioning in room as floor tilts backwards. Massive dip in one side of mattress such an uncomfortable night. Unbranded tea bags not very nice. Big rip in bathroom net curtain. That's just off top of my head. Did not eat there so can't comment on food. But it pays to complain and if we complained a lot more rather than accepted it the qualify of accommodation/food etc would be far higher. It is a 3 star hotel which should be a 2 star even the reception area is shabby and sofa's and carpet seen better days.

    5
    « Edwardian Seaside Nostalgia & Top Staff »

    Returned to the Clifton Hotel for our 11th stay in September of 2015 for 5 days. Frequently we ask for room 111. Large and lovely garden facing room with spacious bathroom with both a full bathtub and separate shower. Large bed and new flat screen television. Staff welcome us as family upon arrival. Arrived late for lunch and had gorgeous club sandwiches sent to room with crisps. There is a porter who will bring your bags to your room for a few bob. Weekend breakfast has moved to the lounge due to renovations and to be honest the location is far superior to the dinning room. Beautiful views over the Leas and Channel. The hotel does a wonderful full English breakfast with eggs as you wish. Staff always kind and helpful. The hotel pub is perfect for an evening drink before supper or on the home from supper. Be aware it is England and all pours are measured...ask for a double. Staff always willing to help with your needs. We did a lot of trips and hikes and reception always arranged taxis. It is an old hotel. For us it's part of the charm. Rooms are clean but furniture is old but in good nick. Cleaning staff are excellent and will work around your schedule as needed. There are a lot of narrow stairs as is typical of England but there are two lifts in the hotel. I highly recommend The Clifton as a hotel stay when in Folkestone.

    4
    « Christmas package »

    Stayed here for 3 nights over Christmas as a festive package ! It was wonderful ,food wonderful although a lot of it ! Staff fantastic so pleasant and helpful ,we had a lovley sea view room and it has the advantage of being dog friendly ! Thank you to all for giving us a lovley christmas

    5
    « Clifton Hotel »

    Excellent staff welcoming and friendly you could not ask for more. Location within easy walking distance to Folkestone town centre, the harbour and bus stops. Theatre virtually on the doorstep. Parking was not a problem out of season.

    4
    « Outstanding customer service »

    We arrived having been let down by another hotel on New Year's Eve and the receptionist was fantastic at 17:30 she even managed to find us a restaurant that still had a table left.when we got back from dinner we went into the hotel bar and were surprised that the drinks were the same price as pub prices. The breakfast was of a good standard and served by very efficient staff who were happy to help. The staff at this hotel are fantastic. The only issue we had was the heating in the room wasn't very good. I would have no problem recommending this hotel we will be using it again in the future

    4
    « Most comfortable bed »

    Just spent a one night stay at this hotel and the bed was amazing!! Would love to know what mattress is used in room 343.Ver clean room and good polite service. View from room of the sea was pleasant and managed to catch a beautiful sunrise

    5
    « Wonderful hotel from a more gentle & elegant epoque! »

    Lovely big room with sea view & pretty furnishings. Fresh crisp sheets & fluffy towels! Bathroom quite small but adequate with nice sized bath. Personnel really helpful & courteous - very friendly & obviously anxious to please. Several went 'above & beyond' to oblige & I was most appreciative. Pleasant relaxing bar area & large lounge with television. Food in the restaurant was delicious (dinner) & breakfast enjoyable with choice of cooked items.

    4
    « A pleasant short break on the Leas Folkestone »

    Just returned from a break 2nd one in a month in the Clifton..Had a lovely room 224 with king size bed & seaview. Hotel very clean , pleasant helpful staff and good food. As it's so close to the Leas Cliff Theatre will definitely be returning . Good value for money. Stayed in a number of hotels in Folkstone , Clifton is one of the nicest. The only fault I felt was the lift being small.

    4
    « Nice and cosy »

    Hotel was quiet, cosy, we plenty benefited of the great 2 lounges. Friendly staff. Hotel is conveniently located, parking possibility, walking distance from town centre. Very interesting old building, full of charm

  • 4
    « quick stop over »

    we stayed over for convenience and price. we were in the area and wanted some where . It suited our needs, the rooms were clean and tidy. the breakfast was nice , however we weren't told what you couldn't have or could have until i raised the question. that The parking was a slight problem as it was packed and it was meter parking , which for guest was only £1. but arriving late there were no spaces and note the traffic wardens were out at 9am on a sun. i would still stay again as it was good for the price we payed.

    3
    « One night stay »

    Old hotel, some may say dated but I like the older style as has character and a story. Clean and tidy Quirky old style Good size room 349 sea view Good breakfast Comfortable bed Great location Easy access to shops restaurants pubs, Across the road from the theatre

    5
    « Lovley stay, really oldey worldie hotel, lovely sheets and towels. Great food. »

    I stayed here for work and really enjoyed my stay. Crisp clean sheets and fresh towels, always the way to know a good hotel. Staff really helpful and polite. I asked for poached eggs for breakfast, really nice. Breakfast, cooked breakfast, Muffins, fruit , cereals, crossants,, fruit juice. and lots of tea and coffee. I stayed for the evening meals, lovely four courses for £21.50 BARGIN. Try the salmon timble, out of this world. I even asked for a strips of beef dish, ( didn't know what it was and found out it was raw beef) The staff took it back and brought me another dish. I spoke to two young men who were eating in one night and they said the food at their hotel was not a patch on The Clifton. So they have booked into the Clifton for next week.

    4
    « Great if you like Victorian »

    We have stayed at this hotel twice this year. Parking: the hotel will give you parking vouchers for your stay, if you ask at the reception. If in low season, not a big problem. Spring and summer slightly diferent. Either lucky when you arrive or you will have to drive around for a few minutes...waiting for someone to leave a parking space. For us, it wasn't a problem. There is a car park five minutes away just off the main roundabout. Make sure you know the times it opens and closes as some people assumed it was a 24h car park! Now, the hotel...small lift for a quite big hotel. If you need help with your luggage, ask at the reception. Otherwise, you'll be on your own. Rooms: old world, big rooms, with tea and coffee facilities. No mini fridge. Huge beds. Mattress, quite comfortable if you like a wool mattress topper. Ok in winter. We were on the second floor both stays, with beautiful sea views The huge windows can be quite noisy with the wind but we decided this wasn't going to spoil our stay...so with some help from newspapers...managed to sleep quite comfortably! Rooms were clean but reading some other reviews this is not always the case. Bathrooms: could do with an update. Tired, I would say. Showers not very powerful. But clean! Restaurant: we enjoyed our dinners. We were on half-board and there is nothing negative to say. Breakfast is an separate area of the hotel: I would say average continental breakfast. English breakfast was fine on both stays. Ask for your toast when the tea/coffee is on the table. Otherwise, it will be cold bread. For some strange reason, there is no brown sugar on the table. Apparently only in the restaurant. Anyway, they will bring it if you insist. Tiny things that could be improved. Nothing unpleasant to say about the staff. I guess if we are nice to people, they will respond the same way! And don't forget, this is ÑOT a new hotel. It's old. We liked it. Not perfect but nice and with personality. Last but not the least: the hotel situation. You can walk for miles and feel safe even when it's dark. Folkestone is a gem if you decide to explore it! We did it and will return to the Clifton?

    2
    « Wouldn't recomend. Tired dated and awful staff »

    Stayed here several times and would say that it's an awful lot hotel. The rooms are dated and tatty, they are always to hot and as there is no air conditioning a summer is unbearable. The rooms are located in all weird little corridors and often take ages to find. The two lifts seem extremely risky and i would advise the stairs. The reception staff are mainly eastern European which I find usually is a good thing in the hotel industry, however the staff in the Clifton are miserable, un helpful, and often rude. The English guy who does breakfast is nice and I feel sorry for him working in this place. Overall needs massive refurbishment.

    5
    « Wonderful hotel overlooking the English Channel »

    My wife and I enjoyed our stay in this classic property overlooking the English Channel. The room was comfortable and very reasonably priced. The staff were very helpful and friendly. The hotel is a a very reasonably priced for the quality provided.

    3
    « Greasy breajfast »

    Overall it's ok....... Comfortable rooms and OK location. Brought my 85 year old mother here for a couple of days. But...... The cooked breakfast was greasy and we ate less than half of it. Absolutely not worth the ten pounds extra we paid for it!

    4
    « Ocean View RoomsPound »

    Older hotel and rooms but a great view and clean. Restaurant was good with a view. Not sure if there is AC because we didn't need it. Parking for a pound and free WIFI. Also, there is a laundry around the corner, (attendant leaves @ 3:00 and machines require coins). The hotel is very close to White Cliffs of Dover and the Dover Castle if you are driving. Bar has good beer. Breakfast is not included.

    4
    « Traditional style seaside hotel »

    The Best Western Clifton Hotel reminds me of what typical English seaside hotels used to be like. Elegant, clean, smart friendly staff and great location. The hotel has sea views on the cliff tops at a very nice part of Folkestone.The hotel has a restaurant which we did not use because there was such a vast choice nearby and easy find a good one very close by. We had a twin bedded room which was vast with lots of space and a good partial view overlooking the English Channel. Bed were extremely comfortable and sparkling clean linen. Although the hotel was probably Victorian that added to its charm. We found several lounge room areas with TV and arm chairs and cozy atmosphere, English tea was available and other drinks too. Breakfast was available at a charge - but we did not use it. Although there were not many parking spaces in the area the hotel had an arrangement for discounted parking in the street (which was pay & display) We were extremely happy and had a very comfortable stay.

    5
    « Value for money »

    There are more expensive, more opulent hotels to stay at but for value for money, quality of food and staff professionalism you can't beat the Clifton at Folkestone. If you want an uber modern 5 star place go somewhere else and pay twice as much.

 

Getting to the hotel ...

All directions
·From: Motorway M20. Take Junction 13, the Best Western Clifton Hotel is located 0. 25 miles west of town center on A259.