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Best Western Clifton Hotel, Folkestone

The Leas, Clifton Gardens, CT20 2EB, Folkestone, Great Britain - See on a map
Best Western Clifton Hotel - clifton hotel grounds and hotel The Best Western Clifton Hotel is ideally located in the center of Folkestone. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Are you looking for a fine place to stay in Folkestone? Then look no further. The Best Western Clifton Hotel in Folkestone is perched on the famous Leas, with views across the Channel to France. Celebrated as a Folkestone landmark, the hotel is fabulously situated only fifty yards from the Leas Cliff Hall Conference and Entertainment Centre. The majestic sands of the East Cliff Beach are just a pleasant stroll away whilst the town center and harbor are mere minutes away. As this charming hotel near the heart of Folkestone dates back to the 1864, you will enjoy Victorian character as well as modern convenience during your stay. The hotel facilities include a Marco Pierre White Steakhouse Bar & Grill restaurant overlooking private gardens, an Ocean Bleu lounge bar known for its cocktails and specialty gins and overlooking the English Channel, and a Costa Coffee lounge featuring an outdoor terrace. Free Wi-Fi internet is available throughout the hotel. Whatever you want to do - shop till you drop, go for a walk or run on the Leas, enjoy a theatre show or simply relax at the hotel - we're certain you'll leave feeling fabulous and refreshed. With Dover Castle and the Kent Downs area of outstanding natural beauty also just down the road, you’ll never be short of places to see and things to do near Folkestone. The Best Western Clifton Hotel makes an excellent base for trips to France, as it is only three miles from the Channel Tunnel terminal and seven miles from the ferry port in Dover. You can also drive to the M20 motorway in just a few minutes. For these same reasons, the hotel makes an excellent conference venue in Folkestone. Not only can we accommodate guests crossing the Channel, but our superb function rooms mean that we can host your business meeting in style. With Victorian character and a fantastic coastal location, the Best Western Clifton Hotel is sure to make for an incredibly memorable stay.

Best Western

Clifton Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 859 guest reviews
NOTE ISSUED
Excellent
251
Very Good
288
Average
176
Poor
79
Terrible
65
REFER TO NOTICE
Business Business
108
Couples Couples
394
Family Family
126
Friends getaway Friends getaway
72
Solo travel Solo travel
58
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wow..what a lovely seaview....!!"

5
anita h, Maidstone, United Kingdom 09/09/2020

Requested seaview and that exactly what we got! You could see France! Best seaview from a hotel we have ever stayed in. To be honest wasnt expecting such high standards from a 3 star hotel for the price we paid. The only downside is probably the parking as their token machine wasnt working on the date we arrived but we found free parking on the main road. We arrived in our room to see a lovely birthday message in chocolate with cheesecake and fresh berries! Gorgeous. We asked for room service for breakfast the following day and the items were of good quality and tasty. Enjoyed my birthday in sunny Folkestone in the Best Western Clifton...we will return.

"Family gathering "

3
715catheriner, Tring, United Kingdom 07/09/2020

We stayed here for night in a family room. The room was adequate and clean the only problem was the lack of ventilation and despite the windows being open, it was very stuffy. We had an evening meal with other family members that eve. We ate from the set menu, choosing steak. It was a Marco pierre white steakhouse so thought that would be a good choice. Sadly for both of us the steak was tough and very small. The chips were nice though so that was a plus. Breakfast was pleasant. It's a nice location but the hotel needs some updating.

"Lovely lunch"

5
User 07/09/2020

We had a lovely lunch today, delicious food and our waitress Cathy was very attentive and efficient. The dining room was large and comfortable and we felt safe. Views from the hotel are stunning, we enjoyed a walk down the zig zag path.

"Amazing sea view"

5
leap953, Folkestone, United Kingdom 07/09/2020

Stayed one night, for our anniversary the hotel had scattered rose peters on the bed and had champagne on ice with flowers had such a lovely stay here would recommend this hotel, staff were very friendly and helpful.

"A Wee Staycation"

5
Iain C, Maybole, United Kingdom 07/09/2020

We had planned to stay here at the beginning of lockdown, amending our booking was hassle free. The hotel is ideally situated for the town and all other amenities. Staff are very helpful and friendly. Food from breakfast to Sunday lunch is first class. Overall hotel is excellent value for money. And we will definitely be back next year.

"Great location, friendly staff!"

4
93indiacl, Epsom, United Kingdom 02/09/2020

First hotel stay following Covid so was feeling a little apprehensive. Firstly, there are social distancing signs everywhere so easy to follow and staff had on PPE. Breakfast is now table service instead of buffet which I preferred. My boyfriend thought this may be an issue as he often likes to have a few helpings, but the staff are really accomodating and you can ask for more when ordering. Food was very tasty and fresh. Decor is lovely, some parts of the hotel are a little tired but everywhere was very clean. Room and bathroom were a little small for a superior double, but the price was fantastic so cant really complain and we didnt spend much time there. No hairdryer in the room and toiletries would not be enough for x2 people to stay a couple of days (very small shower gel and no conditioner) but we bought our own with us so not a problem. The hotel is around a 5 min walk (if that) from Folkestone town centre, and maybe around a 10 min walk to the harbour. Its also right on the leas coastal park so great spot for a lovely walk/run. Parking can be a little tricky, there is a car park right outside the hotel but this was full the entire time we stayed. Parking around local streets is also permit only, however we found a spot around a 5 min walk away and as everything is so close we didnt need to use/walk to the car until we left. All in all would definitely stay here again.

"Great location, excellent staff"

4
User 30/08/2020

Great location, excellent staff, nice breakfasts, very bright, clean and modern downstairs decor. Very comfortable, pleasant ambience. Guest bedrooms: Our room had a view of the sea from one of the windows, which was v nice. High ceilings. Good layout and thoughtful storage. Clean, well designed, attractive lounge chairs in room. However, apart from the handsome lounge chairs, the room was a bit tired. Reception very kindly let us look at other rooms though and we subsequently decided that we had the best on offer, so stayed put. Windows need a clean.

"Good Hotel, But"

4
Bernard H, Manchester, United Kingdom 28/08/2020

This a good hotel, but it was let down by a lack of chambermaids. The bedrooms did not get checked for clean towels or filling up the coffee or sugar. Also the bedding was not changed or made during our stay. This lack of staff could have been down to re-opening after the COVID crisis. If this was the case then fair enough, but if you are going to be open you should have enough staff to run the hotel properly.Also one of the bedrooms has a radiator in the bathroom that can not be turned off and is on full heat all the time.We complained and had no problem being moved. Which was excellent sevice.

"Good location"

3
KazKent, Kent 26/08/2020

Old hotel with very high ceilings and plenty of character. Had a bay window, large bedroom with sea view and superb views. Breakfast okay but waiting staff run off feet and need more staff on duty. Overall good stay.

"Good location, but that was it already..."

3
User 26/08/2020

We were there as a family for a few days and were not happy. The rooms were clean, but there was no housekeeping, not even on multiple requests. Towels and toilet paper were only available when asked. We have in 4 days, once seen that the hotel was cleaned. The hand sanitizing station, were mostly empty. What we found really sad was that the staff was in a bad mood all the time and only worked against each other. Except here of Szophia is a very polite and nice lady from the bar. For breakfast we went very reluctantly, not tasty breakfast and the staff, cheeky and rude. The hotel has a great location directly on the beach, the bar and the restaurant are well equipped, but the service, friendliness and cleanliness has to be worked on. We have never had such an experience in a Best Western Hotel. For us it is out of question.

"Sunday lunch"

5
HomebirdSouthEast, SouthEast 25/08/2020

First time we have ventured out since covid 19 has charged all our lives. Staff all masked but still attentive and pleasant. We had booked a window table and that was honoured. Excellent three course Sunday lunch and very reasonable priced. Would recommend and will go again. Only one issue for our disabled person, the slope up to the main entrance was bit steep.

"FABULOUS MEAL IN MARCO-PIERRE WHITE RESTAURANT"

5
Siddharta_12, Folkestone, United Kingdom 18/08/2020

Absolutely superb service, food and wine this evening! One of the best meals I've had in years! Thank you to the excellent staff and management! I can not recommend this restaurant highly enough! Outstanding!

"Great value "

5
310emmac, Westgate-on-Sea, United Kingdom 17/08/2020

My husband and I stayed here for one night. It was great value for money. The staff were all great and the hotel was very clean and the beds were comfy. It's a old hotel which has some intresting decor. I would recommend staying here if your having a weekend in Folkestone.

"Good value"

4
Louisc17, Ashford, United Kingdom 16/08/2020

Yes, this hotel is old. We enjoyed our stay, Ondrej on reception and all the staff friendly and helpful. Room was clean, bed comfy and we only needed a place to sleep, after visiting Folkestone. Did all we asked for at an excellent price. Great location, nice restaurant and bar.

"Very nice hotel"

4
User 14/08/2020

I stayed here with my two daughters for two night. I found it very clean and comfortable. All the staff were very pleasant and made our stay enjoyable. Yes, it's true that the room was not made up after the first night, but this is understandable during the Covid crisis. My daughters were in Room 106, and they said there was a loud noise from the vents before 6am, and they were disturbed by this. Apparently, the room is above the restaurant, and this was apparently the cause of the noise. I was in room 359, and was not disturbed. We ate breakfast in the restaurant, and it was very tasty. We also ate in the restaurant one evening. It is named for Marco Pierre White. We had three courses each, which were delicious, (especially as it was during the “Eat out to Help our” period. The hotel is by the sea, but is at the top of a steep cliff, so quite a walk down to the beach. I would recommend this hotel, and would like to return one day.

"Visting"

3
Fififletche, Norwich, United Kingdom 13/08/2020

The hotel is rather tired, needs a lot of cleaning up and decorating.Quite like old fashioned but would like cleanliness, quite a bit of mould in the bathroom and wallpaper peeling. I understand that it is difficult during covid 19 but standards shouldn't lapse.

"A very good place to stay"

5
Barbara_dorban_hall, Cambridge 13/08/2020

This lovely hotel is on the sea front, close to the town and is full of charm and character. It is well presented and very good value for money. There is a Marco Pierre White restaurant on site and an extremely pleasant bar with balcony overlooking the sea. The room was comfortable and staff friendly and helpful. I will definitely be staying there again.

"Eat Out"

5
beatricegV5975OU, Folkestone, United Kingdom 13/08/2020

We ate in the Marco Pierre White restaurant on Tuesday and had a lovely three course meal,all the food was very well presented. The restaurant was very busy and the staff worked very hard to make it a pleasurable visit... so very well done ALL of you,we will be back soon

"Mini break away "

4
louisepallister, Maldon, United Kingdom 13/08/2020

Lovely hotel. Very clean with plenty of hand sanitising stations everywhere. Very busy and could have done with some more staff at times. Breakfast was good - albeit different to what we are used to with a hotel breakfast but was fresh and served to the table. Bar area was clean and tidy and the bar food was a good price and portions sizes were very good - even the kids meals were a decent size.

"Friendly & professional staff"

4
User 03/08/2020

Great hotel over all, staff were efficient & friendly, but our room stay needed some attention. Low water pressure with shower & difficult to get temperature comfortable. Did experience brown water coming out of the hot sink tap but this cleared after 5 min of running. Slightly broken plug socket.

"Everything is ok but the price is to high for this kind of room."

4
User 03/08/2020

The room had a sea view but the beds was not comfortable and the Tv very small. Room looking too poor for this money I paid. I had a better room for less amount of money on the sea side. But it was clean, I found a hairdryer, ironing desk, electric kettle. Staff was nice and helpful.

"Friendly service in a Prime Location"

5
User 01/08/2020

We were delighted with our large spacious room overlooking tranquil gardens in a beautiful clifftop location. The peace and quiet was very welcome: you know you've made the right choice when the only sound you can hear are the distant seagulls. The floor wasn't quite on an even keel, but that's not wholly unexpected in an old building! Friendly, efficient service was on offer everywhere from Reception to the Ocean Bleu Bar - even under the current restrictions - and it felt as if the staff went the extra mile. For example, when our newspaper failed to appear the first morning, it only took a call to Reception for it to be delivered to our room minutes later. A most enjoyable two-night stay by the seaside.

"Reasonable value for a hotel close to beach and town, yet quiet, but in need of refurbishment."

3
paulcninja, Guildford, United Kingdom 31/07/2020

Liked · Wonderful view out to the sea. Comfortable bed. Large room for the price. Great location (except for parking). Comfy chair and 2 seater to enjoy the view from. Quick checking process. All staff seemed pleasant. Disliked · Whole hotel above the ground floor needs a refurbishment (looked like 1970s wallpaper / carpets). Dirty windows (outside, not in), which didn't open very far. Some of the walls in our room hadn't been cleaned in a while (and needed it - worrying in Covid times). Peeling wallpaper above the bed. Difficult to park nearby (and all paid parking - though we parked within about 300m of the hotel for free).

"Lovely break"

4
LoveTravel302178, Sidcup, United Kingdom 31/07/2020

Stayed for 5 nights with my mum, staff were very accommodating and friendly. Hotel is situated in a beautiful location up on the Leas. Evening dinner was wonderful considering it was a reduced menu just from the bar but breakfast was fantastic, Maj and Sophia always made it a welcoming atmosphere and the service was brilliant.

"Lovely elegant hotel"

4
EssexYvonne, essex 30/07/2020

Stayed 2 nights with buyagift voucher. Beautifully situated overlooking the sea and well kept gardens. Easy parking outside the hotel for £3 a day. Staff very friendly and helpful, our room was very big, and had separate bath and shower. A few minor niggles, windows wouldn't stay open and had to have a wedge of wood to just keep one a few centimetres open. Albeit there was a fan provided it just blew out warm air. Breakfast was served with a smile but not the best quality. Enjoyed our stay and pleased that Folkestone is now a very desirable place to visit, there have been massive changes since our last visit a few years ago

"very poor"

1
Brian M, Glasgow, United Kingdom 27/07/2020

Room had stained & torn carpet. Human waste had been left in toilet bowl when we first checked the bathroom. Dirty windows. Musty smell in room also. Tired & tatty although I understand rooms are getting renovated but no excuse for cleanliness issues. Don't be deceived by photos of ground floor rest of the place is nowhere near as nice.

"Food and Service made up for a 'dated' hotel"

3
ElaineTerry, Maidstone, United Kingdom 27/07/2020

We stayed for a birthday treat for my partner and I upgraded to a seaview room. On arrival, the staff were very friendly, location good and the parking was nice and easy. The bedroom was disappointing as was very dated and the floorboards extremely squeaky (felt very sorry for the people staying below us), the plumbing sounded like it was going to explode when we used it and the windows very dirty. The room was clean but really could do with an update.. the bath, for instance, looked like it had dead flies in it but they turned out to chip on the bottom! There was also a bar opposite with an outside seating area which was extremely noisy until well past 1am. We booked into MPWSteakhouse on-site restaurant which was delicious as was the breakfast and again service very friendly.

"Good but not great"

3
shaun856, Fareham, United Kingdom 22/07/2020

Room 104 is directly over the Kichen and it's ventilation system is right outside of the rooms windows. When it's running it's to noisy and smelly to have the windows open. The 05.50 start up of the fans was definitely not appreciated. No warning given by reception about this. When checking in the receptionist made on off the cuff remark about our booking being made through a price reduction site rather than directly with themselves, probably why we got the room we got. Tv remote didn't work and the main light in the bathroom also didn't work. Mattresses are not very supporting. Didn't eat so can't comment on the food offering. Stay here again, it will take some convincing.

"Great location nice staff"

4
Scottkjs, Rainham, United Kingdom 20/07/2020

We had a lovely weekend in July and the Covid-19 safety measures were in place but didn't spoil the experience. Nice big room (235) and good English breakfast. The hotel is close the the sea and near the town.

neil lomas, General Manager at Best Western Clifton Hotel, responded to this review
Dear Scott Thank you for your review and the kind comments, these are very much appreciated. I'm pleased you enjoyed your stay and the COVID protocols we have in place were reassuring I hope we will have the chance to welcome you back again in the not too distant future! Once again, thank you for your words of appreciation, these have been very well received by everyone here Kind regards Neil

"Perfect location for a walking holiday"

4
User 19/07/2020

Very good breakfast (nice thick porridge!). Bedroom comfortable and dark (as requested). It overlooked grass/trees at side of hotel. But it was a bit unusual to find room not serviced, bed not made. Reception explained that due to Covid-19 staff could not enter room until guest's final departure. Takes some of the pleasure away when you've got to make your own bed!

neil lomas, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the kind words therein, it is always a pleasure to meet someone who appreciates thick porridge :-) Due to COVID 19 protocols, we are advising guests that rooms will not be serviced during stays, however, if fresh towels, tea/coffee toiletries etc are required we can replenish these upon request, I fully appreciate it is unusual not to have beds made however, it is done for the safety of both the guests and staff alike I hope you managed to get lots of long walks around the amazing scenery we have and I hope we will have the chance to welcome you back again in the future Once again, thank you so much for your comments, these have been really helpful Kind regards Neil

"Wonderful place"

5
mrsrockat, herts 18/07/2020

Had a 2 night stay here at Folkestone at this Best Western.. it was lovely all the staff were fabulous and made us feel safe in these current times... the room overlooking the sea was lovely. The place was spotless and with great on making every visitor. Feel safe. The location on the cliffs was ideal as you could easy walk to everything .. thank you

neil lomas, General Manager at Best Western Clifton Hotel, responded to this review
Dear MrsRockat Thank you for your review and the very kind words therein, this is very much appreciated The team are working really hard to ensure the hotel is kept clean and safe for all our guests and staff and I am grateful that you have highlighted this. I will pass on your feedback to my fabulous team and I hope we will have the opportunity to welcome you back again soon Once again, thank you so much for your review, it has made all of us smile and we send you our appreciations Kind regards Neil

"Nice & comfortable stay"

4
Sandra S, London, United Kingdom 09/07/2020

It is a really nice hotel. Exceptional staff. Beds super comfortable. Enough tea and coffee to last you for days. The only thing I didn't like was that it could have been cleaned better as I had to give the bath a good rince before it was ready to use. I'd say it was down to long break in service that the hotel had due to the pandemic. My wifi didn't work as I couldn't connect to it but not a very big issue for me. However something to maybe look at by the staff as the wifi is being advertised to be free and working in all rooms. Overall a good and pleasant stay with the sea view giving us a nice wake up in the morning.

neil lomas, General Manager at Best Western Clifton Hotel, responded to this review
Dear Sandra Thank you for your feedback and I'm pleased you enjoyed your stay, although I have noted your comments on things we could be doing better. I will discuss this with the respective departments so that they are fully aware and can look to make sure it is not replicated in the future I hope we may have the opportunity to look after you again in the future so we can show you the improvements we are making Once again, thank you for your feedback, it has been really helpful Kind regards Neil

"Nicely rounded off our theatre visit"

4
brianandpat2016, Dartford, United Kingdom 23/04/2020

Came to see Joe Brown at the Leas Cliff Pavilion and couldn't have picked a more convenient overnight stop-across the road. The room was a bit old fashioned but all was comfortable, including the bed. The shower worked fine and the sea view was pleasant, even though the weather wasn't! We gave the restaurant a miss but enjoyed good food and drink from the bar menu, with OK service. discount on parking charges outside was a nice touch, too.

"Anonymous"

5
116wiltshire, Wiltshire, United Kingdom 12/03/2020

Stayed with group of 27..wow..never had such service..dinner was nice..but bfast so fantastic..all thanks to one guy..Maj..he was host..maitre d and restaurant manager all in one ..really made our stay..greeted guests..served ..filled buffet..looked after us..and served in Costa shop whilst doing bfast..guy was Superman..watever he being paid..is not enough..also noticed he had to deal with some v unfriendly guests..which he did v professionaly..he should b running the hotel..

"A bit disappointed "

3
255elvirab, Hertfordshire, United Kingdom 09/03/2020

Used a Red Letter voucher for a 2 night stay (Saturday and Sunday) Our initial impression was very good. The lobby, reception area and bar area were beautifully decorated. Our room was clean but in desperate need of a refurbishment. The furniture was dated but adequate for our needs. Really old ceiling light shade. The oddest thing I've ever seen! The bathroom had lovely white towels and was lovely and warm. Very creaky floor though! The basin was really tiny, taps very worn and corroded with the top of one tap constantly coming off when turned on or off. The shower was ok, however on the second morning there was no hot water. We called reception who advised that it was being looked into. As we needed to get away we got ready and left. The breakfast on the first morning was very nice. It was buffet style which meant you could have as much as you wanted. However we felt £11.95 each was a bit steep. We really felt the bedrooms let the hotel down and certainly not worthy of 3stars. The staff were lovely and all very friendly. The snack bar did serve lovely food which we enjoyed. We certainly wouldn't have been very pleased if we had to pay for our stay had we not had a voucher!

"Afternoon tea"

5
User 09/03/2020

Had an excellent afternoon tea in this hotel. We were able to enjoy it in very pleasant surroundings looking out over the sea. The staff were very friendly, polite and helpful. It was a lovely experience.

"great stay"

5
r0bmccusker, Worksop, United Kingdom 28/02/2020

Another great stay at lovely hotel, staff super helpful especially Phillipa. nothing too much trouble. breakfast superb, lovely fresh food. rooms lovely & clean. great location & a gem of a hotel in Folkestone.

"Recommend - would definitely visit agsin"

4
User 23/02/2020

Lovely old period hotel in a fantastic location. Some may not like due to the creaky floors, the odd crack in the walls and sone tired looking features - but in my opinion adds character to the building. Loved it! Receptionist was very informative and friendly. She offered us 24 hour parking right opposite the hotel for just £3 which worked out perfectly for us. Great bar and brasserie (Cordon Bleu) - definitely recommend ordering the fish n chips A*. We had a twin front facing seaview room which had fantastic huge bay windows; the wind was howling through the window due to the storm but had soon calmed down by the time it was bedtime, so no problems there. Few little negatives: mattress was a bit hard and lumpy; more teabags, sugar and milk required im the room for two people; continental breakfast was nice, but hot food in warmers not so good - hash browns soggy and food was tepid. Overall we had a lovely stay and would definitely come back if we're in the area.

"Amazing"

5
User 22/02/2020

We only ate and drank in the bar, but the bar food is excellent. Staff attentive and cheerful, especially zsofia. We will sample the hotel stay soon, but we do keep coming back to the bar. Child friendly too, our 13 year old made to feel very welcome!

"Great hotel - exceeded expectations"

5
User 22/02/2020

We thoroughly enjoyed our stay here. A great location, right on the sea front and at the top of the high street. The Marco Pierre White restaurant was an added bonus and a lovely Valentine's surprise from my husband. We will be back. Also recommend The Harbour Inn and Rocksalt at the harbour for a stay in Folkestone.

"Afternoon Tea"

2
reikirobin, Canterbury, United Kingdom 22/02/2020

A Christmas gift but what a disappointment!! Firstly, staff were fantastic so this is no reflection on them but if I was in charge of the kitchen, I'd sack the chef! We were spoiled having already had a duplicated treat at Patisserie Valerie in Canterbury where the choice of food served was much better. Picture below of our tea at Clifton. Bottom layer - not sure what the mini rolls were but they were over baked so very hard & dry despite a slice of cucumber & slice of tomato; two fingers of a very dense olive bread with roll of prosciutto on top, mini dry pastry case with curl of smoked salmon inside & two finger slices of cheese on toast. Middle layer - Two plain scones & two fruit with a portion of cream & portion of jam to share. By far the best layer, enjoyable even though we'd have liked more jam. Top layer - a tasty mousse desert; same rock hard mini pastry case as smoked salmon with raspberry pie filling, a teaspoon of creme pat topped with a sour cherry topping - not a good taste on the pallet! Two mini Eccles cakes - a favourite of mine but sadly very hard & dry; finally a gingery parkin style cake topped with copious amount of icing - sadly had been cooked in shallow Yorkshire pudding style tin so very dense & hard. I'm only a home baker but could have done much better. We made a good effort so as not to upset grandchildren as their Gordy but two other tables of two in & leftovers were pretty much the same. As you have to pre-book there's really no excuse for the lack of standard of food.

"Needs some structural work"

3
steve w, Cornwall, United Kingdom 17/02/2020

The old style hotel charm was very nice. Sumptuous reception rooms and furniture made me feel like I had picked the right hotel for our stay. But the further away you get from reception and to the bedrooms, it was suffering. The room we had was on the 4th floor. The 2 man or 1 man lift with luggage, was helpful. The room however was sloping so badly anything that you put on the dressing table fell off. That meant the beds were also sloping. It might have only been 5 degrees (I checked), but I don;t like sleeping with my head lower than my feet. The bathroom, was old and the shower was useless as there was no water pressure. The only way to wash to was to use the shower like a weak hosepipe and hold it over your head by hand. At least there was hot water. The maze of corridors would mean I would have burned to death had there been a fire as I could not find my way to reception even when well lit and not in a panic. The gap under the door to the room was large enough to put a foot in, so not really fire proof. Parking was limited if you have a van. Breakfast was self serve and the cooked food tepid at best... It was OK all in all. Staff were fine and not a horror story, but it needs some work to bring up the quality of downstairs to the rooms.

"In need of updating"

2
bobbieken, Stowmarket, United Kingdom 16/02/2020

Visited here for valentines weekend and unfortunately the weather was awful so was stuck in the hotel and I have to say the room wasn't the best it's a shame as the hotel downstairs is ok but our room wasn't very nice The staff were nice and friendly but that's as far as the good points go The room was in desperate need of some tlc the carpets were filthy and the bathroom was awful the toilet was leaking and the bath was disgusting The doors were falling apart Unfortunately due to the weather being so bad we decided to check out a day early and go home as the room wasn't nice to sit around in Unfortunately we wouldn't return to Folkestone

"Needs a bit of tlc"

3
sharonBridgend, bridgend 11/02/2020

Room needed updating. Bed was comfy. Bathroom needs updating. Breakfast was average. Good location. Would stay again for a short stop over. Good value for what i paid. Marco pierre white restaurant was nice but there are good pubs about if you want a cheaper meal.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Sharon Thank you for your review and comments therein, these are very much appreciated. In respect of the 'needs tlc', as we have completed the ground floor & public area refurbishment we have now started on the bedrooms. As there are 80 of these and it being a very old building, this will & is taking a long time to complete, however, the finished results so far are fantastic Perhaps on your next short stop you will be able to discover what we have done...I certainly hope so Once again, thank you for your valuable feedback, it has been really helpful Kind regards Neil

"More than you would expect from a seaside hotel"

5
QLawns, Feltwell, United Kingdom 07/02/2020

This well placed large hotel is perfect for business and families. Easy to deal with and very helpful. Car parking available at a small charge if you need to stay a little longer. Dinner and breakfast are very good quality with sensible prices. It is popular for groups, so value is regonised. Warm and freindly.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you very much for your review and the wonderful words of praise therein, these are very much appreciated. We are really chuffed you enjoyed your stay and we hope we can welcome you back again soon Kindest regards Neil

"LOvely Location. Excellent staff."

5
peterbullivent, San Miguel de Salinas, Spain 05/02/2020

Rooms tired but clean and in good repair. Staff most friendly, courteous and helpful. Breakfast excellent. Good location with adequate on road parking outside at a very resonable rate. Reception staff sorted the booking.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Peter Thank you for your lovely feedback following your recent visit, it is always such a pleasure to read when our guests have a great stay and that the team have been integral to this enjoyment. I hope we will have the chance to look after you again in the future Many many thanks Neil

"Pearl Wedding Anniversary Celebration"

5
User 05/02/2020

My husband and I celebrated our 30th Wedding Anniversary by holding a party in the Garden Room of the hotel. What a fantastic time we and all our friends had celebrating this very special occasion. I can't thank the staff enough for all they did to make the evening such a success. Huge thanks to Zaida and the staff who were working that evening. I have to mention the wonderful Zaida who set up the venue perfectly. She thought of everything – where the cake needed to be, table for the presents, seating plan. During the evening Zaida discreetly kept an eye on everything, directing the waiting staff and letting them know when to put food out etc. She ensured everything ran smoothly and seamlessly. Thank you Zaida and your team for all your hard work. Also, a big thank you to the chef. The food was so tasty - lasagne and southern fried chicken and yummy desserts too. Everyone commented on how good the food was. Thanks to Neil and all who work for him including the lovely receptionist Philippa who I liaised with leading up to the party. Oh and thank you to Andre who helped with the presentation PowerPoint earlier in the evening. What great staff who go above and beyond to be helpful. Nothing was too much trouble. I have experienced such friendly and professional service and I would highly recommend hiring out the Garden Room for any celebratory occasion.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Suzy Thank you for your fabulous review which has put a smile on everyone's face here at the hotel. I am so pleased we were able to make a special occasion even more special. I will ensure Zaida, Philippa and the rest of the team are thanked on your behalf and I will add mine to those as well. I hope the rest of your celebrations were just as successful and we look forward to welcoming you back again in the not too distant future Once again, thank you for your lovely words of praise & support Kind regards Neil

"Not a very good start"

1
HaddaTraveller, Buckinghamshire, United Kingdom 26/01/2020

It's not often I post a review of a hotel but this one is pretty bad I felt compelled. Arrived at the hotel at 8pm on a very wet and windy Sunday night. The hotel's restaurant was a Marco Pierre-White Steakhouse so I enquired if I needed to book a table and I was assured it was not necessary. So off I went to my ‘Executive Room' and unpacked. Room looked nice, if a little stuffy, but nothing an open sash window couldn't fix as there's the sea in front. Settled for a cup of tea (a little too basic with a couple Tetley teabags, 2 Nescafé and 2 sugar sachets with the customary UHT milk). I then decided to have a shower and it went downhill from there. The bathroom smelt awful as soon as I went in, and then I discovered the cleaner left unflushed poo festering in the toilet for hours. Flushed and sprayed perfume thinking I shouldn't have unpacked but decided to let it pass. I then went to the Restaurant at 9pm and was greeted by a gentleman who abruptly told me that they are closed! I asked him if there's anywhere else that serves food and he said most places closed at 9pm because it's a Sunday. Irked, I pointed out that all their literature states the Restaurant serves food until 10pm and that I did ask Reception if I needed to book. He proceeded to tell me that it was quiet so they closed. He then ushered me to the bar and said that I should be able to get some bar food there. How rude! I then went to Reception asking to speak to a manager but they had no hotel manager on duty and the person covering was the Restaurant Manager who it appears was the one who was dismissive of me. So I went to the bar to get done good. Luckily the bar staff was nice and friendly and lifted my spirit a little. I should have really seen the signs. Check in was already amiss when I was not told where and what time breakfast was and if it was included in the room rate. Then there's the dirty and smelly bathroom and restaurant fiasco. I can only hope it gets better because I'm stuck here for a week!

"Overnight stay"

5
User 24/01/2020

Wonderful situation in a Georgian terrace with views from the bar out to sea and onto a private garden. Staff very friendly and helpful. Delicious English breakfast. Safe parking ( in a municipal park one minute"s walk away). Only minor point-the romm was too hot and the radiators could not be adjusted. Otherwise the room exceptionally large and comfortable for a single.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Michael Thank you for your review and wonderful feedback included, this was a pleasure to read and I am very grateful to you for letting us know. We are conducting a refurbishment of the bedrooms so issues with the older radiators is being addressed as part of this. I hope we will have the chance to be of service again when you are visiting Folkestone in the future Once again, thank you for your feedback, it has been really helpful Kind regards Neil

"Fabulous "

5
channieb2016, Bath, United Kingdom 21/01/2020

I went for a couple of drinks with my dad for a catch up. I love this place beautiful inside with polite professional bar staff. The gentleman made me a few mocktails and they was delicious. I highly recommend and will be coming back soon.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Channieb Thank you for your review and the fabulous comments included. I am really pleased we we able to help with you and your Dad's catch up. I will make sure the bar staff are praised on your behalf and we look forward to welcoming you back again on many future occasions Kindest regards Neil

"Winter Afternoon Tea Treat"

5
User 14/01/2020

Today we have a lovely Winter afternoon tea with some friends. The food was beautifully presented and tasted delicious. The staff were very attentive, in particular Zaida, who served us with unlimited tea in cosy surroundings. A perfect way to spend a winters afternoon.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for letting us know how much you enjoyed your afternoon tea visit and the attentive service, this is very much appreciated & I will make sure Zaida is made aware of your comments and thanked on your behalf Our Winter Afternoon Tea is new for this year and I am pleased the chef's creations went down well :-) I hope we will have the chance to impress you further on future visits, but in the meantime, thank you again for taking the time to give us your review, it has been really helpful and motivating Kind regards Neil

"Boy was it windy !"

5
denles, london 12/01/2020

2nd stay here and I am still in love ❤️ with it. So much character and charm. It was very windy during the night and the old sash windows really did rattle but didn't worry us it just added to the atmosphere of being in this beautiful old building. We had a great dinner in the MPW restaurant and a fabulous breakfast in the conservatory. If you are looking for swanky modern rooms with rain showers etc this is probably not for you but if you like good old fashioned British coastal hotels with a warm and very hospitable charm, great food and wonderful staff then I would thoroughly recommend a stay here. I am returning again next month for my third stay and I'm sure it won't be my last. Thank you all at The Clifton. ❤️

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Hi Denles Thank you from a still very windy Folkestone for you lovely words of praise and support, this means so much to everyone here and we are truly grateful to you for taking the time to post your feedback here. I am really pleased your second stay reaffirmed your love for the Clifton and I look forward to making your acquaintance sometime during your 3rd visit next month Once again, thank you for making us smile Kind regards Neil

"Gorgeous afternoon tea"

3
User 01/01/2020

I took my friend here for afternoon tea as a Christmas gift, we weren't disappointed...the food was amazing and the wait staff were really welcoming and friendly. A member of staff called Matt was particularly hospitable and made us feel really at home. However there was what appeared to be a manager working who was unlike his staff, he was unfriendly and extremely rude to the staff, shouting at them in the restaurant area where we were. The ladies on the table next to us also commented how aggressive he seemed to the staff and unprofessional. I don't know what he is called but he had a black beard and a tattoo on his neck. If it wasn't for him I would give a top rating but he spoiled it a bit for us and the other customers.

"OUR 5 NIGHT CHRISTMAS VISIT FOR 2019."

3
peter_adams67, Dartford, United Kingdom 30/12/2019

Very Good Food ! A lovely Dining Room and Bar ! Breakfast a bit Pricey at £12. For a Buffet Type. The Rooms need an Upgrade to the Heating System ! Ours had a Storage Heater which had to be turned Off, Far to Hot in the Room and in the Bathroom the Heated Towel Rail was Red Hot All the Time and Couldn't be Adjusted. No Signage to tell Guests How Dangerous this could be ! The Bedding needs Upgrading to Duvets ! Not Old Fashioned Sheets & Blankets !

"Great value hotel"

5
Mary K, London, United Kingdom 28/12/2019

I have stayed here many times. Rooms are always spotless, staff lovely and food very nice.Sea view rooms are really nice ,however I had a street view this time and have no complaints.My room as usual was beautifully furnished, comfortable and cleaned to a very high standard

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Mary Thank you for taking the time to let us know of your enjoyment following your recent stay. The team always take great pleasure in receiving feedback such as yours and I will ensure they are fully aware of your kind words & sentiments. We look forward to welcoming you back again soon, but in the meantime, we wish you a very Happy New Year and may all your wishes come true in 2020 Kind regards Neil

"Christmas Break"

5
georgea477, Pontefract, United Kingdom 27/12/2019

We have just had a brilliant 3 day Christmas break at the BW Clifton Hotel.The Hotel has excellent decor in the public areas on the ground floor.An excellent MPW Restaurant.All the food beautifully presented and excellent taste, Christmas Day Lunch and Boxing Day buffet lunch where a delight and the Head Chef, Richard and his team are to be congratulated.The Pastry Chef, Alinka makes excellent cakes and desserts. The Restaurant is run efficiently with a very attentive staff,Zaida Matt Logesh Chloe Serkan to name but a few. A very good wine list and a well stocked Bar. The Reception staff Philippa Christiana Andrai Neil and in fact all the Hotel staff are polite,professional and caring to all of their Customers.You are important to them and that comes across in the way you are treated.Nothing is to much trouble. Our Bedroom spotlessly clean,very comfortable beds and the room was a good size.The Housekeeper and her team do an excellent job. We have no hesitation in recommending the BW Clifton Hotel for a stay at any time and if you want Christmas away and be pampered you won't get better. In fact we are staying for New Years and looking forward to a good celebration.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear George Thank you very much for your kind words, sentiments and support following your recent stay. Feedback such as your is always most appreciated and the team are always grateful to receive such comments. We are so pleased you and your family have enjoyed the hospitality and as such, have decided to stay on for New Years. We will do out utmost to ensure you have a wonderful time and we will look forward to welcoming in 2020 together Once again, thank you for review, it has been received with pleasure Kindest regards Neil

"Good location for Eurotunnel stop over"

4
Andy W, Forest of Dean, UK 25/12/2019

Handily placed just about a ten minute drive from the Eurotunnel. Hotel is close to town centre with usual amenities. Hotel has Marco Pierre White restaurant within, about 45 covers. Ambience quite good with a nice environment.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Andy Thank you for your review and the feedback therein, this is very much appreciated. I am really pleased you enjoyed your stay before going over in the Tunnel. I hope the rest of your trip was just as successful and we look forward to welcoming you back again on your next crossing Kindest regards & Season's Greetings Neil

"GREAT AFTERNOON TEA"

5
Sandra C, Kent, United Kingdom 19/12/2019

Visited the Clifton Hotel today for an afternoon tea for my Birthday. The staff were extremely attentive and friendly. Our table was set out beautifully and the food was excellent. This is well worth a visit for the afternoon tea the whole experience was excellent will definately be going again, NOT TO BE MISSED. XX

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Sandra C Thank you very much for your great review. We are very happy you have enjoyed your afternoon tea with us and we hope to see you again very soon. We wish you Happy Birthday from all the staff here at the Clifton Hotel and a Merry Christmas and a very prosperous New Year! Kind Regards Andrei Operations Manager

"Good food and service"

4
elizalou21, Reading, United Kingdom 14/12/2019

We stayed one night having visited friends. Despite there being lots of Christmas parties our food arrived promptly and was well presented and enjoyable. Squeaky floorboards in the bedroom! I felt a bit guilty walking around in case I disturbed people.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Elizalou21 Thank you very much for you review it is very much appreciated. We are very happy you have enjoyed your stay with us and we hope to see you again very soon. We wish you a Merry Christmas and a Happy New Year! Kind Regards Andrei Operations Manager

"Perfect "

5
Dee61Cheshire_UK, Iznajar, Spain 13/12/2019

We arrived late after a delayed shuttle crossing and the kitchen was about to close but we were accommodated and enjoyed a great pizza & salad ... hats off to the lovely staff . Great room very comfortable bed apart from the pillows that were very uncomfortable . All in all be paid little money for a great nights stay . Beverage tray is a great touch .

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Dee61Chesire_UK Thank you very much for your 5***** review it is very much appreciated, Please accept our apologies about the comfort of the pillows i have already spoken with our housekeeping department about this. On behalf of all the staff here at The Clifton Hotel we wish you a Merry Christmas and a prosperous New Year! Kind Regards Andrei Operations Manager

"NICE HOTEL LOUSY STAFF"

2
User 13/12/2019

Before booking we asked and stressed the request for a quiet room on the top floor having suffered the baby elephant treatment from inconsiderate punters the night before in Eastbourne. No problem said the receptionist. On first appearences nice room in quirky hotel on 3 rd floor. Leaving the overcrowded and excitable young things from two parties in the bar we went to bed. Wrong the excitable and increasingly drunken young things smoked and shouted in the street staight below the room. What the noice was in the rooms on floor 1 and 2 heavens knows! My wife getting increasingly annoyed asked to switch rooms. The not so clever duty manager said what is the problem the parties will be finished by 12! ( Actually nearer 12.30 am taking waiting for taxis). After pressure we were moved to a very quiet room. Why not this room in the first place? The next morning platitudes after we stated that the cleaners were not told of the change so tried to barge in to clean the room. Nice downstairs but the staff lack coomon sense and knowlege of their hotel rooms. A real pity.

"Saturday night in town!"

4
david r, London, United Kingdom 09/12/2019

Nice looking hotel, right on the front. large comfortable room but no hot water! No hotel car park, but spaces right outside in front that if full there is a large covered car park 5 minutes walk away.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear David Thank you for your review and the 4 stars, these are very much appreciated. I am sorry about the lack of hot water, I will investigate the reasons for this, I only hope it didn't spoil you stay. I hope we will have the chance to look after you again in the future when you are back in this areas. Once again, thank you for your comments. Kind regards Neil

"Great for work stays"

5
MBECA, Bedfordshire, United Kingdom 07/12/2019

Although hotel was from last era, it is very well kept, clean, warm and very comfortable.Other than the unresponsive remote for the TV. I am very happy with my couple of nights' stay there.The bar and sitting lounge looks inviting and I was happy to have a drink and work away for a couple of hours on my laptop as it was quiet in the afternoon. It is also very good value for money. Parking is £3 for the day till noon on the next day. Only one thing to note. The lift is very small so, will be very scary for anyone who is clostrophobic. Otherwise, I recommend stays here. I shall return. There are other numerous restaurants nearby including an excellent chinese restaurant Hop Kweng (couple of minutes walk)

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and kind words therein, these are very much appreciated. I will endeavour to resolve the unresponsive remote control as well. I hope we will have the chance to be of service again when your work brings you back to this area....as well as the local restaurants, you must try our Marco Pierre White restaurant when you visit again ! Kind regards Neil

"Excellent value"

4
sallywebb2019, London, United Kingdom 23/11/2019

We stayed in the Best Western Clifton Hotel in Folkestone on their Sundau Savour offer. We had a pleasant room with a sea view and lovely 3 course evening meal for under £50 for the 2 of us. It was excellent value and we will be taking up this offer again soon in one of their other hotels.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Sally Thank you for your review and the wonderful feedback therein, this is very much appreciated. I hope the rest of your stay was just as successful and I hope we will have the chance to look after you again in the future Warmest regards Neil

"Good ...... But"

3
Colin C, Newcastle upon Tyne, United Kingdom 19/11/2019

Nice friendly staff, Good location, Right next to the beach. But, look old inside, need some TLC, And the sight of cockroaches trap in my (Bathroom) wasn't very nice. Would I recommend it ? Not sure 6 out of 10

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Colin thank you for your review, it is very much appreciated. With regards to the 'old inside' we have commenced a full refurbishment of the bedrooms now that the ground floor & restaurant areas have been completed. Regarding the bathroom trap, this is part of the preventative program we implemented when we took over and it will shortly be completed. I do hope you will find the time to visit again in the future and see the changes we are making Once again, thank you for your review, it has been really helpful Kind regards Neil

"Brilliant weekend and meal in the Marco Pierre White restaurant"

5
User 26/10/2019

Excellent food and service in the restaurant . Lots of choice on the menu . Came as a group of six friends for an overnight with Groupon. Waitress Cathy was excellent really helpful Would recommend and will definitely be back.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Chris Thanks very much for your lovely words and praise, this is really important for us and I am so glad you and your friends had a great weekend. I will make sure Cathy is thanked on your behalf and we look forward to being of service again in the future Kindest regards Neil

"Excellent Stay"

5
LeedsPhil1965, Leeds, United Kingdom 25/10/2019

Just returned from a 4 nights dinner, bed and breakfast with National Holidays. Prior to booking we reviewed the Clifton and the Burstin Hotel, opting for the Clifton with an extra supplement, as the reviews for the Burstin were very poor. I know you can't always go by reviews, but so many guests to look after was the put down for us. The Clifton, a very nice looking building surrounded by similar and well kept gardens and roads, on the cliff top with excellent views of the sea. An easy walk to the Harbour or town center makes the position easy for all. Apart from the excellent exterior the reception is very well laid out with high class decor, this extends to the lounge areas, bar and dining room. We were on floor 2 with garden and partial sea views, nice to have for a change. The room was a good size, nice bed/bedding, large tv, iron and board, hair dryer and tea/coffee facilities. As stated in other posts, the rooms are to be re-vamped, but everything was clean,tidy and functional, rooms cleaned daily with fresh towels, tea/coffee etc. The bar was excellent with plenty of choice and prices good, it seems all round Folkstone prices are on a par with each other. The restaurant layout was good and the food was very good quality. Having visited a few places with National, we couldn't believe what we were offered on the menu, everything was top class - well done ! The staff here are all friendly helpful and courteous, couldn't fault any of them. Would we stay here again ? YES !! National Holidays - not everyone's choice, but leave the cars at home and let someone else drive! We traveled down Monday from Leeds, all ok, evening meal a few drinks and an early night as we were away to Bruges via the ferry for the day, great trip but needed longer in Bruges (now we know it, would go again for longer). Wednesday was a trip to Canterbury, we paid extra for the scenic tour, and it was well worth it, with good knowledge from the driver Gary, quick tour of Folkstone and up to the war memorial, and RAF Menston museum, short stop at Deal, through Sandwich and Ramsgate (looks nice) and on to Canterbury, another nice town. Thursday was our day off so headed across the cliff top and down to Folkstone Harbour, nice set up and would be great on a summers day. Folkstone town center is good and typical now of most places that need a nudge in the right direction, but still has a lot to offer. Really can't pick on anything, so anyone looking at this trip and hotel - do it.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Phil thank you so very much for your in-depth and concise review, this is very much appreciated. Yes, we have already started the bedrooms as you have already alluded to, this will take time to complete due to the age of the building and the complexity of what we want to achieve. I am really pleased you enjoyed Folkestone, it does have a lot to offer, in fact, not many people know it is the home of the largest urban art exhibition in the UK so it really is well worth a visit. I am really pleased you enjoyed your time with us and who knows, when you decided to visit Bruges for longer next time perhaps we will have the pleasure of your company during that trip 1 Once again, thank you very much for your review and kind words, they really are appreciated Kindest regards Neil

"Afternoon Tea..."

5
tickers24, Folkestone, United Kingdom 23/10/2019

Visited here with a Groupon voucher for Afternoon Tea with a Gin and Tonic from a Tea Pot...... So so wasn't let down, sat in the bar area, was looked after really well... A tray of goodies that didn't disappoint... Scones to die for.... needed more cream.. The double Gin Bombay Sapphire and the tonics were infused with fruit...... absolutely delightful.... Topped it up with a 2nd double, great hour or so, will be doing it again.....

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Tickers Thank you for taking the time to give me your feedback & the 5 stars following your recent visit, this is really important for us and your comments are warmly received. I'm really pleased you liked our G&T Tea...we will be launching a new version for the winter which will be pot of Hot Chocolate infused with peppermint schnapps instead of G&T...so I hope you'll come along and try this (you can still have a teapot of G&t if you want though) Once again, thank you for your lovely words and kind sentiments. Kindest regards Neil

"Good stay in Folkestone"

5
464Sue, London, United Kingdom 21/10/2019

We stayed at this hotel and had a good experience. Our room was spacious and comfortable with a sea view and the staff were helpful and friendly. The hotel was close to the cliff top promande and I would stay here again.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Sue Thank you for your review and the 5 stars, this is really kind of you and we are happy that you enjoyed your stay and the surrounding areas. I will pass on your feedback to all concerned and I hope we will have the chance to be of service again in the not too distant future Kindest regards Neil

"Worst room in hotel ever stayed in!"

1
Winchesterneil, Royal Tunbridge Wells, United Kingdom 20/10/2019

Had a free voucher to stay here. Hotel is very tired in general - however rooms are quite frankly appalling as pictures show. Only stayed 2 nights - so did not ask to move - thought it better to review as if I were any member of the staff I would have been embarrassed to put someone in the room. Bathroom was mould ridden and shower was powered by hamster wheel. For the record Folkestone is nice!

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Neil Thank you for your review and the constructive feedback therein. Irrespective of whether your were staying on a voucher for one night or more, if you were unhappy with the room you should have let us know and we WOULD have taken steps to remedy the situation, however, putting a review on here after you have departed gives us no opportunity to rectify the situation and make your stay memorable for the right reasons. We know some parts of the hotel are tired hence we have spent over £3m refurbishing the hotel since we took over and are investing still further now we have started on the bedrooms. This will take time as she is an old building and will need lots of care and work during this process, it is with pride that we and the team are carrying out this work and none of us are embarrassed about working here as we can see the massive changes & improvements the new owners are making. I'm pleased you liked Folkestone, we do too. Once again, thank you for your review Kind regards Neil

"Wowcher Deal"

5
tonidavisuk, Kent, United Kingdom 19/10/2019

Booked this deal for my husband's birthday, one night stay and a 2 course meal at Marco Pierre white restaurant, breakfast and late check out, warm welcome when we arrived, large room, clean with partial sea view, bathroom very clean but old suite, but excellent for the money paid. Meal deal menu limited but we upgraded to the main menu, worth it the steak Delmonico was amazing (£56 for 2) we had £34 deducted from the bill as part of the meal deal. Would definitely recommend this

"Dont stay there"

1
User 15/10/2019

Best weston gotel folkstone one of the worse hotels ive stated in we upgraded to a executive room well photis show what greeted us chairs outside our room ripped curtain flies in the bath dirty carpet dinner was lovely but breakfast cold

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Rachael W Thank you for your review this has been really helpful, With regard to the room condition if you could have said something to us during your stay with us or even at check out to the receptionist we could have tried to sort the issues and allocate you a another room . The issues you have specified have now been passed to our maintenance and housekeeping departments . I have checked with our breakfast supervisor and no comments were made by any of the guests regarding the temperature of the hot food items. Please accept our apologies about all the issues you had on your stay with and we do hope to see you again in the future. Kind Regards Andrei Operations Manager

"Fantastic weekend by the sea!"

5
User 11/10/2019

I must say I didn't have high expectation beforehand having read the reviews here. However, it turned out we had an amazing time there and we wouldn't hesitate to recommend the hotel to others! The room we were given was on the third floor and had a stunning view of the sea. You could tell the room was definitely a bit dated but nonetheless very clean and made a comfortable stay. I had to call the front desk in the middle of the night when the fuse jumped in the bathroom. Even though it couldn't be fixed right away, the staff was very responsive and communicative and offered us to move to another room. Being in the middle of the night, we couldn't be bothered to make the switch and the issue was fixed during breakfast time in the morning. The breakfast was another highlight of our stay. There was a broad selection of both hot and cold food. The restaurant on the ground floor came across as a bit of a contrast to the rest of the building. It was newly renovated and had a slick modern touch to it. Parking (£3 permit for 24hrs from midday) was a bit of an issue as it seemed impossible to find a spot right in front of the hotel from 5pm onwards. The alternatives being the on-street parking nearby or another 24hr underground car park a few minutes walk away. The only complaint I have is the amount of creaking you hear from people walking through the corridors (unsurprising given the age of the building!). Overall it was a very pleasant stay in a convenient location with easy access to the high street as well as the beach.

"Don't book it!"

1
User 09/10/2019

Had to stay here for 2 and half weeks for work. The hotel rooms/bathrooms are extremely dated. We experienced a broken mattress, mice droppings in the bathroom, shower filling up through plughole (when not even in use!!) with water containing large brown particles (gross!) Torn carpet on the stairs. Shower screens that leak badly. Noise late at night from bar opposite and early from rubbish collections. I could go on........... The Marco Pierre White restaurant sadly did not live up to expectiations with overcooked meat and chips which could have come from the freezer! The staff were generally helpful and friendly and we received particularly good service from Alex and Cathy. Recommend you find somewhere else to stay.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear DMS Thank you for your review and the feedback therein. In respect of the 'mice droppings' I can categorically refute these allegations. we have a robust pest control program throughout the hotel and we are inspected monthly by our contractors. I took the decision to pay to have the 'droppings' analysed and the report has come back as carpet fluff and 'no droppings of any form could be observed' We are aware some of the rooms are tired which is why, since we have taken over the hotel we have invested in excess of £3m in refurbishing the building and we have now started an overhaul of the bedrooms, which is including replacing all the Victorian pipework that is prevalent throughout the building, this will also resolve the shower issue in the room your colleagues stayed in. We have also started replacing all the beds throughout in advance of the refurbishment of the rooms as this will take a very long time due to the nature of the work that needs to be done. I am sorry your stay was not the pleasant experience we would have hoped, although we could have moved your rooms if you had requested it. Once again, thank you for your feedback, it has been most helpful Kind regards Neil

"very clean"

4
921lindab921, Maidstone, United Kingdom 08/10/2019

Nice hotel, several houses joined so lots of narrow passageways, lifts tiny but ok, some odd wallpaper choices in corridors. Room was clean with all we needed but a bit dated. Breakfast very good. Parking is a bit annoying. But we enjoyed our stay.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Thank you very much for your comments these are really appreciated You are absolutely right there were a total of 6 houses before being a hotel and we think they done a great job by connecting them all together hence the narrow corridors . Regarding the dated rooms these issues are being addressed as part of the refurbishment program which will start very soon Once again, thank you for your comments and we look forward to being of service again in the future Best Regards Andrei Operations Manager

"Noisy night"

3
SCREECHY_11, Romsey, United Kingdom 05/10/2019

We always stay at this hotel when visiting the father-in-law's in Folkstone,this is the first time we have not been happy with it . My wife and two daughters had separate rooms and were kept awake by the windows banging in the strong winds,my room was unfortunately at the front of the hotel and the noise from the bar across the road was dreadful until the early hours.Apart from these issues it's not a bad hotel we were offered our breakfast free due to having no sleep.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear SCREECHY_11 Thank you for your kind review and we are sorry on this occasion your stay with us was not as enjoyable as before. When you have stayed with us Folkestone experienced quite severe weather and unfortunately being an old and listed building all our window are not in the best condition and we are looking into replacing them however it is proving very difficult to find the exact match in order to comply with listed building regulation. We are very sorry about the noise from the bar across the road , this issue it is already dealt with by Folkestone Council as there have been numerous complaints about it. Once again please accept our sincere apologies about everything that happened. Kind Regards Andrei Operations Manager

"2 day Conference"

4
G7326SMalexh, Weston super Mare, United Kingdom 03/10/2019

The hotel was allocated for us but very satisfied. The bed was comfortable and room fine although little dated. A very good breakfast available and service was excellent. Overall a very good hotel and would happily stay here again. The hotel has an excellent Marco Pierre White restaurant which is very good.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear G7326SMalexh Thank you very much for you kind comments regarding the breakfast and the service . With regards to the room being a little dated now we have finished the refurbishment of the ground floor we will be starting very soon with the upgrading of the bedrooms. Once again thank you very much for your review and we look forward to meeting you on a another occasion. Best Regards Andrei Operations Manager

"Room decor terrible!"

3
User 23/09/2019

Check in was quick and the reception resolved an issue of booking date being incorrect. On initially entering the room 112 we immediately saw another door with 113 on it, door to 112 was open and there was a bathroom ajacent, immediately went back to reception as it looked like we would be sharing the bathroom, was told that original it was let out as an apartment and room 113 wasn't used. When entering the bedroom the décor and carpet were in a very poor state of repair. Carpet had rips and stains, and the wallpaper and fireplace looked dirty. The bed was clean and comfortable. As this was booked with a BuyAGift voucher we didn't feel that we could complain. The shower was excellent and very powerful but the shower door didn't fit tight to the bath and water went all over the floor. We ate in the Marco Pierre White restaurant on the first night and although the food was good, the food in the Oceana restaurant was just as good and a lot cheaper. Would stay here again as in good location but would certainly ask for a different room if it wasn't up to standard.

"Friends night away"

5
denles, london 22/09/2019

What a great hotel.Easy check in rooms were ready ( we had 3 twin rooms being a group of 6 friends). Two of the rooms had wonderful big windows looking out to the sea. Nice and clean. Dinner in the MPW restaurant was very good, we ate from the set menu as we were staying on a Wowcher deal. Breakfast was very good too, vegetarian sausages cooked to order for us. Really enjoyed our stay here and all 6 of us agreed that we would love to return.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the 5 stars, this has been really helpful. I glad that everything was to your satisfaction and diner in Marco's was a success! We look forward to welcoming you all back again in the near future Kind regards Neil

"Short Break"

3
suemac83, hertfordshire 20/09/2019

We have just returned from a two night break at this hotel. We had to stay in Folkestone due to a family member being ill. We used a voucher and booked through ref letter day for a deluxe two night stay with breakfast in this hotel. The hotel is in a lovely Victorian building and our room was on the highest point of the hotel which made the view from our window beautiful. However getting to the room was a task!!! the 2 person lift goes to the 4rh Floor we then had to go round long corridors and more stairs to get to our room which was under the eaves of the hotel. Anyone older would have found this very difficult. The room itself was not very nice. not only was the floor completely uneven but so was the walls furniture even our bed which made our head lower than our feet, Couldn't use the bedside table as nothing would stay on it and everything just slid off. Getting up in the night to go to the bathroom was very disorientating. Parking at the hotel is a complete nightmare and although there are bays out the front they are full up very early on. There is an underground car park but you have to apply a ticket from 8am in the morning. On a plus side the breakfast is very nice and the staff are lovely. I can only assume we were put in this room because we used a discount voucher which still was a decent amount to pay for this hotel.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Sue Thank you for your review and the constructive feedback therein, this is very much appreciated. I do take onboard your comments about the internal meanderings of the corridors and the warren of rooms, this is something, along with the dated appearance of the rooms, that is being resolved by the refurbishment that we are currently undertaking. Although we are aiming to keep some of the charms and unique assets of the building as part of this. I hope your family member is on the road to recovery and that we may see you don here again for reasons other than visiting a poorly relative Once again, thank you for your review, it has been really helpful Kind regards Neil

"Great breakfast, big room"

4
Thelilam, Gillingham, United Kingdom 18/09/2019

We stayed here for a short anniversary break and the hotel was very nice. Breakfast was the highlight but the room was big, as was the bed. Location is OK but there is a rather steep hill down to the harbour and back again (if only the leas cliff lift was still open!). Overall a very nice stay, very nice area and would definitely recommend.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the 4 stars, these are very much appreciated. I will happily pass on your praise to all those concerned and I hope we will have the chance to welcome you back again in the future. Regarding the Leas Cliff Lift, there are funds being raised in order to get this working again so it is hoped in the not too distant future it will be fully operable again Once again, thank you for your review and your kind comments therein, they have been most welcome Kind regards Neil

"Delightful hotel"

4
kimgrant, London, United Kingdom 15/09/2019

We have just returned from a 3 night stay at this hotel.....and we liked it so much. The receptionist was very helpful and welcoming when we arrived and when we checked out. The reception room, and indeed the bar and all other spaces on the ground floor are comfortable and very attractively designed. The dinner in the Marco Pierre Wight Restaurant was excellent! Very varied menu each of the 3 nights, and extremely generous helpings. The staff were courteous and helpful at all times. Our only disappointment was our room (120). Not as good as we've had at other Best Western Hotels. Too cramped...mainly because there's too much furniture in there...the 2 armchairs are much too big, and the chest of drawers too near the bed. But we had a really happy time in this hotel, and will surely return next time we're in Folkestone.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Kim Thank you for your review and your kind words of praise, this is really nice of you and the team have been blown away by your delightful feedback. As you have commented, we have now completed the ground floor & restaurant and we have now started on the bedrooms, so the issues you have raised will be addressed Once again Kim, thank you so much for your kind words and we look forward to seeing you the next time you're in Folkestone Kindest regards Neil

"Very good hotel"

5
Ian K, Alnwick, United Kingdom 12/09/2019

This was a one-night for us en route for the Channel Tunnel and it proved ideal. No carpark, but one very close and secure. Good room and excellent breakfast and really close to the tunnel. Well situated for restaurants too. Worth the stay - nice and quiet too.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Ian Thank you very much for your review and the kind sentiments therein, these are really appreciated I will pass on your praise to all those concerned and I hope we will have the opportunity to look after you again when you are using the tunnel Once again, thank you for your comments and we look forward to being of service again in the future Kind regards Neil

"Wedding Reception"

5
User 08/09/2019

We had our wedding reception at the Clifton on 7 Sept. What a lovely venue, the location is excellent, with awesome views and a lovely place to have photos. The food was excellent and our guests (and us) were all very complimentary. We were happy with the service and it all came out quickly and hot and tasty. The staff were great, and very friendly. We were made to feel very special and had a really wonderful day. The communication with the venue prior to the wedding was really good and we felt relaxed that things would go smoothly, which they did. Thank you for hosting us. We'll definitely be back for an afternoon tea (or two)!

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Claire thank you so very much for your kind words following your recent Wedding Reception. The team were really happy to gain your feedback and they have all commented on what such a great day it was and how nice your friends and family are. I would like to wish you and Darren and long and happy married life together and we look forward to welcoming you and the girls back at anytime (I have a supply of pies in stock) Kindest regards Neil

"My welcome "

4
chriswasp, Preston, United Kingdom 06/09/2019

It's always an excellent welcome at the hotel normally welcomed by Pillipa who is always obliging and can't do enough to make your stay a good one . The rooms are very clean . And an excellent choice of food from bar snacks to succulent steaks in the main restaurant where the dining room staff are always there With a smile waiting to greet you .I just have one small gripe and I wish the showers had more power .well done all of you .

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Chris Thank you for your review and the kind words therein, these are very much appreciated. I am pleased you enjoyed your time with us and I will ensure Philippa and the rest of the team are aware of your praise I hope we have the chance to be of service to you again in the future Kind regards Neil

"Folkestone Is A Great Place To Visit And This Hotel Is A Good Place To Explore It From"

4
Spikes_Family, Greater London, United Kingdom 04/09/2019

This hotel is one of many splendid Victorian buildings looking out from The Leas across the channel. On a busy Bank Holiday Monday none of the parking spaces outside were available, a shame as the hotel gets preferential rates there, but we found the excellent Sandgate Road underground car park just round the corner. The reception area is spacious, tastefully decorated, while the checking in was friendly and efficient. Our room was up on the third floor and getting to it involved negotiating a warren of passages and a lift that could only take two people. The splendour of the public rooms doesn't reach this far. But the room itself had everything we needed, including an upright fan that was a lifesaver on a very hot night. They have their own restaurant, but we chose to explore and choose somewhere from the many places to eat on the main high street. We did get to use the restaurant in the morning, however, and found an excellent buffet breakfast set out with a wealth of choice. My only criticism was that the coffee served with breakfast was rather insipid for my taste. They do have their own Costa Coffee bar on-site, which the breakfast staff could well have done with a lesson from. There is also a very pleasant bar in which we got very refreshing drinks much later that morning, just before we set off for home. The Clifton Hotel ticks most of the boxes and was good value for money. Folkestone is a great place to visit and this hotel is a good place to explore it all from.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear The Spikes Family Thank you for your review and I am really pleased you have had a wonderful time in Folkestone & at our hotel. Your feedback and kind words are very much appreciated and I hope we will have the opportunity to welcome you back again in the future Kindest regards Neil

"Pleasant Hotel"

4
Margaret C, England 04/09/2019

The Best Western Clifton Hotel is situated high up with lovely views over the sea. My husband and had a sea view room which was clean and comfortable although the plumbing was noisy. The bar was situated with a sea view when having an evening drink.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Margaret Thank you so very much for your kind words following you recent visit, this is very much appreciated. I sincerely hope we will have the chance to look after you and your husband again in the future Kindest regards Neil

"2 night stay at the Clifton"

5
User 03/09/2019

Lovely hotel Big room with everything you need Tea and coffee stuff Iron and board Alarm clock Fan lovely meal in Michel Pierre White restaurant at night Breakfast was good plenty of choice Costa inside Bar was cosy lots of outside seating Staff were very nice

"Best Weston Hotel folkstone"

5
User 03/09/2019

we stayed at the best Weston hotel folkstone the room was excellent ,clean, and very inviting We had dinner which was the best you could wish for and the service was great . The breakfast was well worth the money paid but you eat too much.

"ANOTHER FAB STAY!"

5
theh83, Horley, United Kingdom 27/08/2019

This was our second stay in this gem of a hotel. And it was a fabulous stay. The hotel is very well situated. We had a stroll along the prom, a walk to the beach and a trip into the town all without moving the car. We love the fact that its an older hotel with lots of character. We truly loved the room and didnt want to leave! A big thank you to Cristiana for making a lovely effort to ensure that we had such a lovely memorable weekend. We will be back again.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for leaving such a wonderful and thoughtful review, this is really appreciated. I will make sure Cristiana is made aware of your praise and I hope we have the chance to welcome you back to our 'little gem' in the near future Kind regards Neil

"Lovely hotel , great service"

5
User 27/08/2019

I attended a wedding here in August , the venue was well.appointed and the staff couldn't have been more helpful , good and drinks were first rate . We would love to come back and stay as the rooms we saw were lovely

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and I am really pleased you enjoyed the wedding and hospitality on your last visit. You and your guests were a pleasure to look after and we hope to welcome you back o many future occasions Kindest regards Neil

"Great restaurant, awful accommodation"

2
Ticket27, Kent, United Kingdom 27/08/2019

We stayed here for a one night break and dinner. The main public areas of the hotel are beautifully decorated, the restaurant is excellent in both decor and standard of food and service. However, the hotel room we had, while large, was awful. The room was dark, the furnishings were tired and old and the bathroom was dire. It had old Lino floor covering that was lifting in places, when the bath was used the drainage caused grey stuff to come up in the shower tray - it was very dated and the room we had showed the money has not been invested beyond refurbishing the main public areas. It was the worst hotel room we have ever stayed in and unfortunately we won't be returning. We will however return to the Marco Pierre restaurant.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the constructive feedback therein, this is really appreciated. As you have mentioned, we have begun a complete refurbishment program of the hotel and now that the outside, public areas & restaurant have been completed we have begun to carry out the same processes into the bedrooms, this will take a while as the building is very old and we have to be careful with the changes we take. Perhaps on your next visit to the MPW restaurant you can see some of the developments we are doing? Once again, thank you for your comments, this has been helpful Kind regards Neil

"Excellent value for money"

4
Susan H, London, United Kingdom 25/08/2019

We stayed at this hotel because they offered such a good inclusive deal. I asked for a sea view and did not have to pay for an upgrade. The staff were helpful and pleasant. The room was comfortable, clean with nice enough furnishing and well equipped with hangers, iron, refreshments etc. The bathroom was a bit tired and the shower a bit unpradictable but not a problem. The ambiance in the restaurant was good and the food fresh and tastey. We had all we could want on offer for breakfast, including touches like fresh sourdough bread. The public areas of the hotel were nicely decorated. Overall we were very impressed and will definately return.

Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Susan Thank you for your review and the kind words therein, these are very much appreciated. I understand your comment about the bathrooms and these are being adressed as part of the ongoing refurbishment so I hope we will have the chance to be of service to you again in the future whereupon you can see the changes e are making Kindest regards Neil

"Quality service and food."

4
anrog12, Plymouth, United Kingdom 21/08/2019

We have just returned from a 3 night stay at the Clifton Hotel. The location on the Leas is just lovely. The appearance and upkeep of the hotel is very good. It is an old hotel so do not be surprised by an odd smell here and chipped paint here and there. If you are finicky it will not be for you. If you like good quality and value for money in a lovey location it will be for you. Firstly we were warmly welcomed. Room 108 large and comfy. No complaints and a really comfy bed. Corridor rather musty and smelly on way to room but the room was not musty at all. Very impressed with the coffee bar downstairs. The highlight of our stay was the quality of the breakfast. Beautifully cooked and fresh for a buffet breakfast and was impressed as the chef came and tested the food temperature with his thermometer which I have never seen in a hotel before. The breakfast room was lovely with window seats looking out onto the lawn and sea nearby. Outside seating also if you want. I would definitely stay here again as we had no complaints at all and was value for money. Thank you to the staff who made our stay very good.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear anrog12 Many thanks for your review and glad to hear that you enjoyed your experience with us. On behalf of our team, we hope to see you again soon. Best regards Andrei Floria Operations Manager

"amazing hotel in the making"

5
HwdV1997, Swindon, United Kingdom 20/08/2019

I really enjoyed my stay here, the restaurant was renewed and all the staff were very freindly and helpfull. The rooms were very tidy and hygienic. The rooms are getting renovated at the end of the year (they can do with some updates). We had a bath witch was a pleasant surprise. The ground floor has been renovated and you can tell, it looks really good.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear HwdV1997 Thank you very much for taking the time to leave us your review . We are very happy you have enjoyed you stay with us and as you have said we will continue with our refurbishment very soon We hope to see you again very soon. Best Regards Andrei Floria Operations Manager

"Good value, nice staff and plesant location and holistic attitude"

5
GreenGlenn, Heathrow, London 19/08/2019

Staff are the life of the hotel trade, and this hotel has no worries in that department. It may be part of a larger chain, but the staff members I met here were caring, diligent and proactive for visitors. The hotel may be faux french, but it's been on the Leas a long time, over a hundred years to be more precise. Here the staff strive to give you a very warm welcome, the laid back more classic ambience and all in the location a stone's throw from the sea. Overall, they give it an older more gentile feel to visitors, where famous friends and people like James May, and Jeremy Clarkson and others have stayed in the past reputedly Don't be fooled for Folkestone is a busy place, and like all sea side towns it has its problems but the hotel is not one of them- it is a magical microcosm of people quietly beavering away so that you can enjoy your stay without any effort; and look forward to coming back again. The older style facade contains a lovely interior period building, which has not suffered many changes by over enthusiastic architects or designers trying to create a name for themselves. My biggest problems was not being able to take the dog to this Best Western Hotel ( note;others do allow them), and only having 4 tea bags and milk left when I arrived in my room. Although, I was pleasantly surprised to find they had provided large healthy BW brand mugs- instead of the normal small ration regulation 100 ml ( 4 oz.) english tea cups found so often elsewhere. Being English, I do like a good brew and the lack of a decent teapot was my only other unspoken concern. The reception was faultless, the Maitre D in the resturant for the full, (and I do mean full serve yourself as much as you wish) English breakfast - was attentive, but not intrusive. His years of experience proving a delight to see, while you could sit peacefully eating, and view the garden outside in all the seasons or glorious changeable english weather. Our room, faced both the road and saw the sea. Which means you must not be surprised by the noise of eager early travellers starting their vehicles to catch the Sunrise Eurotunnel to jolly France. Parking was efficient and well catered for visitors and seamless as well. Mini's all sat cheek by jowl with Rolls Royces, and Jaguars of business men and family Nissans, or even the odd camper vans newly arrived from the continent. Choosing the hotel as part of their journey, because they knew they would find both value and comfort here- slightly outside town. next to the esplanade and within easy walking distance of the many bars and popular eateries that catered for all tastes and nationalities that were in town. Oh, and also find a good range of local beers! In Folkestone, you could see the harbour, hear late Karaoke, or walk along the 18th century granite setts ( not Cobbles - for they are round) that line the fabulous unlevel old High Street. So much - so that it is almost like a timewarp stepping on the setts, and it does feels a little surreal to walk upon them in the 21st century. So a brief summary, do visit Folkestone to see an old style town - where you can promenade, visit friends or escape to Europe, but do go and enjoy the warm hospitality of this slightly out of the way good value and exquisite hotel. Who also secret a Marco Pierre outlet that does tasteful and charming carvery on Sundays, and delicous foods, burgers on all the other days of the week to titilate your tastebuds. The worst thing about doing a good review for this hotel- is that it will pass the word on and now spread it's existance to a wider net of new users. Which they really thoroughly deserve- if only by dint of quiit effort and local word of mouth - and hopefully that it will not ruin the charm that I found there during my stay, or increase the price, when I want to return again. Note; below that I put Budget - but do not be mislead. Please define it, and read it as - solid, unpretentious honest good value - but not cheap or economy when you see me use the word.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear GreenGlenn Thank you very much for your lovely review it is much appreciated. Also thank you very much for telling everyone about what a beautiful town Folkestone is and what it has to offer. We really hope you will come to stay with us again and enjoy more of Folkestone and the surrounding towns and villages. Best Regards Andrei Floria Operations Manager

"Friendly staff, decent hotel"

4
sam h, London, United Kingdom 14/08/2019

We visited the Clifton in Folkestone for two nights. The hotel is of a good standard. The ground floor has been refurbished, and the restaurant is very stylish. Our bedroom was a good size, and had a sea view. The bedrooms are in need of a makeover style wise, but were clean, and comfortable, with a nice bathroom. The room offered free toiletries, excellent wifi, hairdryer, and a fan was thoughtfully provided for hot days. The hotel is well placed for walks down to the beach, or along the prom, or for a short walk into the town centre. The hotel staff are helpful, and the young man on reception particularly stood out for high quality of service. The breakfast was of good quality. I recommend the Clifton for a pleasant stay in Folkestone.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Sam H Thank you for your review and the kind words of praise & support , these are very much appreciated. Please rest assured, I will pass on your feedback to all those concerned as I know they will be as grateful as I to receive your comments Once again, thank you for your review and we hope to be of service again very soon. Kind Regards Andrei Floria Operations Manager

"sunday night stay"

5
webby58, kent 12/08/2019

I went with a friend we was given room 240 ,very spacious sea view ,as previous people have said rooms due an update rest of hotel been done restaurant lounge and bar all decorated to 5 star standard , But the bedroom had spotless white towels and bedding very big bath towels ,good tea coffee tray with biscs ,could not find fault with facilities . we had diiner in the restaurant the 3 course menu all food well presented and tasty ,special mention to Cathie our waitress so helpful and happy pleasant manner Large glasses wine £7 so average for hotel prices . breakfast very good quality product bacon sausages etc ,ask for fried or scrambled eggs ,check in 2pm checkout 11am parking you park outside where says pay display ,do not buy ticket ,go inside pay £3 they tap online and register your car till 12 next day so great value parking and yes we will return ,another great western hotel stay

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear webby58 Thank you for your lovely review and high scores, this is very much appreciated as are your words of support and praise. I will ensure these are passed onto all those concerned and I hope we will have the pleasure of looking after you again in the not too distant future. Kind Regards Andrei Floria Operations Manager

"Clifton Hotel Restaurant recommended"

4
User 09/08/2019

I dine quite regularly in the Marco Pierre White Restaurant at the Clifton Hotel. The service is of a consistent high standard. I particularly commend Sophie and Matt for their professional expertise. May I suggest that a refrigerator is installed in the restaurant to store bottled water rather than the staff resorting to the bar for this basic requirement? My only reservation is with a menu that caters for steak addicts, and MPW appears to have a fixation with peas as an accompaniment to many of the dishes. Not the easiest vegetable to grapple with. One can only hope that in time the great man will become acquainted with a wider range of wholesome vegetables and enhance the menu accordingly. No expense has been spared on a decor which borders on the sumptuous. All the fixtures and fittings are of the highest quality. The ambience is pleasant and the restaurant is well placed to afford views over a peaceful landscape of lawns and trees. I'm not sure if the model of the Titanic on display strikes the right note in view of the auspicious circumstances in which the restaurant was launched as one of MPW's flagship eateries. The object is an ominous reminder of a notorious failure. The coffee is excellent, superior to that served in the bar which emanates from a well-known chain of mediocre coffee shops catering for clientele with defective taste buds.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Colin M Thank you for your kind words and sentiments following your recent stay, these are very much appreciated and i hope we will have the chance to look after you again . I will pass your comments regarding the menu options to our Food & Beverage department to see if we can do any changes Once again, thank you for your feedback and we look forward to seeing you again Kind regards Andrei Floria Operations Manager

"Dinner and stay with brekkie"

4
User 06/08/2019

Delicious dinner large portions. Standard room was good. Ground floor and restaurant and bar have been developed and are top notch modern and high quality furnishings used. The rest of the hotel is a bit tired but may be underway of a facelift from skip outside. Brekkie was also delicious

Neil L, Front Office Manager at Best Western Clifton Hotel, responded to this review
Dear HeatherOFara Thank you for your review and for the lovely comments . You are right we are undergoing a refurbishment very soon. We hope to see you again very soon. Kind Regards Andrei Operations Manager

"Perfect retreat"

4
AliceKent_UK, Kent, UK 05/08/2019

I stayed at the Clifton for four nights with my son. We had a lovely big room on the fourth floor that looked out onto the gardens and sea. Our room was cleaned every day, fresh towels and tea and biscuits provided daily. We had breakfast every day and there was plenty of choices. We opted for the continental breakfast each day but the cooked breakfasts looked good too. The staff were really friendly and helpful, both at the reception, the bar and the staff working around breakfast. Nothing was too much trouble, including our room upgrade after the first night as I struggled to sleep with people coming and going from the lift near our initial room. I must also give a big thank you to the young lady who served us most nights at the bar/ restaurant, (I'm sorry, I didn't think to ask your name!) but she was so cheerful and even when the bar was short-staffed and she was dealing with guests who didn't know the meaning of the word, smile, she remained upbeat and professional. A real credit to your hotel. We had dinner once at the bar, the food was cooked well, and presented nicely. A lot of reviews have said that the rooms and the upstairs landings are dated and tatty, I knew when I booked that the hotel is undergoing renovations and obviously this isn't achieved in a night, so please bear this in mind if you decide to stay there. For me, the room was clean and well equipped and I know that should I return in a year or so, if they have completed the works, then it will be beautiful. The reception, bar, restaurant areas have already been done to an extremely high standard so I assume the rest of the hotel will follow suit. I thoroughly enjoyed my stay at the hotel and in Folkestone. I went for some quiet time and that is exactly what I found. The coast and the Leas gardens are stunning.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear AliceKent Many Thanks for your lovely comments about the staff ,food and everything else. I will make sure your comments will be passed to all our team and i am sure they will be very happy to hear them. We do really hope we will have the chance to serve you again very soon. Kind Regards Andrei Operations Manager

"Good for price, everything you need."

4
Pixelocrates, Royal Tunbridge Wells, United Kingdom 04/08/2019

To be completely honest; yes the rooms are dated, yes the furniture is dated and big yes the building itself is dated (expect steep stairwells and we didn't even trust the ‘lift'!!) BUT inside the room, we had everything we needed, even better than some 4/5 star, branded chain hotels eg. a fan! Okay so there's no air-con but at least there's a fan in the room which has proven difficult to get in other hotels. Reading the reviews I guess we had quite a small room, tiny bathroom but it is everything we needed - coffee and tea making facilities (and more than just one cup!), tele, hairdryer, iron, honestly couldn't grumble and a massive thank you to the staff who let us check-in early due to a wedding we were attending in the area and called us a taxi to get us there. Couldn't have been more helpful. Location is great, can leave the car parked for £3 overnight and it was a 10 minute walk to what I assume is a town-center, where we grabbed breakfast.

"Lovely hotel"

4
chrissy1803, Brighton, United Kingdom 31/07/2019

We have visited this hotel twice in one month since we enjoyed our first overnight stay so much that we wanted to return and stay a bit longer. Our rooms on both visits were spacious, with comfortable beds and seating. Both had spacious bathrooms, both with baths, one with a shower over and the other with a separate shower cubicle and a bidet. Both rooms had lovely sea views. The breakfast was a hot and cold self-service buffet with plenty of choices to make a delicious and satisfying meal.

"Fantastic Hotel!"

5
User 31/07/2019

Excellent place, service, food and room was fantastic, I had room 103 with a sea view, would highly recommend.very close to the sea and a short walk to the port. Stayed with a Marco escapes package and will return again very soon

"Decent Hotel poor room and elevator"

3
User 30/07/2019

Rooms in attic, 1 next to elevator 2nd down long twisting narrow corridor with multiple height changes. No air-con, couldn't keep the windows open due to Gulls perching on frontage, very poor bathroom, tired decor and fixtures and fittings

"Lovely short break"

4
MargaretBall, Stafford, United Kingdom 25/07/2019

Stayed here for 2 nights at the weekend. It's a charming Victorian hotel which although ISNA little tired has all that anyone could ask for. We requested and got a room with a sea view. Rooms have loads of extra s beside the usual tea and coffee making facilities, such as a free safe, a cooling fan, an iron and ironing board, a hairdryer and complimentary toiletries. Oh and a TV and radio alarm clock. Also free WiFi throughout the hotel. On Sunday we took lunch at the Marco Pierre White restaurant within the hotel and that was a real treat! 3 courses for only £18.95 each . And the food was something else. Breakfast each day was buffet style and the staff were forever checking that there was plenty. Cleanliness here is second to none with our room and all public areas exceptionally clean. The staff were very helpful and friendly, professional and attentive. So although this hotel is only a 3 star I have given it 4 stars. I would not hesitate to recommend this hotel to anyone.

"2 night stay booked through Hotels.com"

2
jpetley2018, West Mersea, United Kingdom 21/07/2019

We booked a 2 night stay in a Superior King Bed room with sea view through Hotels.com. On check in I asked the young man who checked us in to confirm that we had a king bed with a sea view, he said yes and gave us directions to our room on the first floor. We followed the directions through a reasonably modernised ground floor and then went up a grotty dark narrow staircase to a dark landing. Our room was through a door, into another small dark landing area, there were 4 doors one had our number on it. We entered into a very small, very dismal dated room, double bed, threadbare carpet and view across a garden and trees. No bathroom! We opened the door onto the corridor and saw a bathroom opposite. We went straight back to reception and asked for the duty manager. I said we had booked a king superior sea view room and was not prepared to stay in the room we had been given. The duty manager Andre appeared and I said it was not acceptable to have a bathroom across the corridor and he tried to assure me that no one else would be using it! We were then given a king superior room with sea view. I feel that the hotel had tried to fob us off with a very inferior room so BEWARE. The hotel's public areas are pleasant but once you step out of the public area it is all very tired, dated and in dire need of renovation. Our room was just okay, a decent size and a comfortable bed. The bathroom was grotty and I didn't like using it! Breakfast pleasant but not amazing. Location good for walking into town. Would not go back.

"Very disappointed"

1
User 21/07/2019

To celebrate our 50th golden wedding anniversary we wanted to have meal at Marco Pierre White restaurant and stay at Best western. What a waste of money !!!! Rude staff - no welcome, good morning or any other politeness. Room below standard cracked tiles in bathroom etc . Breakfast was all Cold ! We were early down but still all hot food terrible. Asked member of staff where fresh orange juice was reluctantly said ‘outside ‘ and walked off. Not response we've ever had and terrible rudeness of all staff. They should all get other jobs if really not interested in hospitality. Would NOT recommend to anyone

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Missdawny thank you for your review and the constructive feedback therein, this is very much appreciated. I am aware of the issue you encountered with the meal in the restaurant the night before and I have taken remedial actions with the Head Chef to ensure this is not repeated in the future. Regarding breakfast, I will revisit the standards here, as what you encountered is not our normal offering and invariably the staff here get an enormous amount of praise for their customer service skills and efforts, however, I am genuinely sorry that you did not enjoy your stay but would hope that you will return someday to see the improvements we are undertaking, especially in the bedrooms. Once again, thank you and congratulations on your 50th Wedding Anniversary Kind regards Neil

"Short Break in Kent"

4
StevieP40, London, United Kingdom 19/07/2019

This is a traditional hotel with lots of history and the rooms reflect this to some extent as some could do with modernising as décor is dated. This might not be as easy as it seems due to the age of the building and balancing traditional values. The staff are all very welcoming and courteous. The breakfast is good value and varied in choice. The restaurant was also very good although staff were a little slow as some were in training .I'm sure service will improve as they progress. Parking can be an issue but if you arrive around 4pm there should be a few spaces available right in front of the hotel. You have to pay £3.00 a day for this but its good value. Give your details to reception and they will sort it for you . Failing that there is a nearby Multi storey to park in.. The hotel is within walking distance of the town centre and you can have a stroll along the seafront as well.

"signs of wear and tear"

3
Eddie020173, Staines, United Kingdom 18/07/2019

I was here as part of a large coach party although I did enjoy staying here the hotel did need a revamp my room (232) was showing signs of tiredness but still very clean and well presented staff were very attentive without being overbearing the location of the property being on the seafront was lovely but without being bothersome with local pubs nearby there is no real reason to go into town to get a beer

"Lovely stay & Great Food at Marco Pierres Restaurant"

5
Deborah P, North West England, United Kingdom 15/07/2019

Had a lovely one night stay at the Clifton Hotel. Traditional British Hotel - Beautiful little bar which after a long drive was very welcome, ice cold peroni on draught. Booked into the Marco Pierre Steak House for the evening meal - did the dinner , bed & breakfast option with 1970's prawn cocktail, steak and beautiful shortbread and ice cream dessert.Excellent value for money delicious food & lovely selection of wines.Service excellent. Breakfast the next morning lots of choice and again excellent service.

"Comfortable stay helped by friendly and professional staff"

4
C4643FXrogerp, London, United Kingdom 13/07/2019

We stayed here for a long weekend to visit the Deal festival. The hotel is made up of three or four large houses put together which makes for some eccentric internal geography and odd shaped rooms. Whatever the quirks of our fourth floor room overlooking the sea, it was clean and comfortable, and with its good ventilation we slept well despite it being hot and humid during our stay. The staff are helpful and accommodating and the breakfasts were excellent. Particularly good bacon, sausages and pastries. A very good place to stay in the heart of Folkestone.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give me your feedback following your recent visit to Folkestone & Deal, your kind words and praise are very much appreciated and I will ensure that the whole team are made aware of your comments as I know they will be gratefully received. I am pleased the local sausages & bacon were a hit...they are rather nice! I hope we will have the chance to be of service again should you be visiting the town in the future and once again, thank you for review and kind words therein Warmest regards Neil

"Lovely stay"

5
MAUREEN W, Kent, United Kingdom 12/07/2019

Stayed at the Clifton several years ago, was a pleasant hotel quite old fashioned. But stayed this week and what a transformation, modern but comfortable, I did realise that they had only finished downstairs and that the bedrooms were next to be refurbished. We were on a Groupon deal for one night and the room they allocated was 229 on the second floor and was very nice,with big bay windows and nice clean bedding and towels.The deal included a 3 course evening meal and we were not disappointed, the biggest Prawn cocktail ever for stater full of prawns, sea bass was lovely and finished with a delicious Mango crumble.Must mention the staff were excellent as well. Breakfast was extremely good with so much choice, weather was kind as well what more could anyone ask for thank you Clifton.

"Worst bed ever...."

1
Nillyf1, Terrington St John, United Kingdom 11/07/2019

I read a few reviews and this does not match my experience at all. We stayed in a room very high up, which was just revolting. The refurb clearly hasn't arrived st the upper levels. The bedroom clearly hadn't been updated since the 1970s or thereabouts. The mattress literally swallowed me up as I sat on the bed so there was no sleep to be had that night as it was so soft and worn out. Tea facilities were in the room. Shower was adequate and there were toiletries. We didn't eat due to an early morning crossing and also chose a fish restaurant somewhere else for good so can't comment on that. Location is good. But. You can park for free after 6pm I think. We arrived 30 mins before and didn't tell us so we had to pay their £3 deal... small amount but good service would surely have told us.... We won't be back. There are better places for the same money nearby.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and I am genuinely sorry your stay wasn't as good as we would have hoped. As you alighted to, we have begun a refurbishment and as yet we haven't completed all the bedrooms, as this will take at least 12 months due to the nature of the work that has to be done and the age of the building. With hindsight, I sincerely wish you had said something at the time regarding the bed as I could have then possibly looked at moving rooms. I do hope you will find the time to return in the future so you can sample the improvements we are undertaking and enjoy the changes Once again, thank you for your feedback,it has been very helpful Kind regards Neil

"Very good"

4
UKjohnst, UK 07/07/2019

We visited Best Western Clifton on a special offer and were very surprised at the standard set both for the accommodation and the food. The room was very spacious and the bathroom was good with a good shower over the bath. Breakfast had an excellent wide range on offer both hot and cold.It was of excellent quality. Dinner menu looked very good and reasonably priced. We were on an offer including choices from the set menu. We had the choice to convert to a la carte but found the set menu very, very good. Hotel is well placed on the seafront. I recommend this hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear UKJohn Thank you for taking the time to give us your feedback following your recent visit, this is very much appreciated as are the positive comments therein. I am really pleased you enjoyed your stay and I hope we will have the chance to impress you further on your next visit to the area Once again, thank you so very much for your kind words of support Kind regards Neil

"Surprise Forces Festival"

4
mogardner, Gravesend, United Kingdom 02/07/2019

My husband booked a one night stay for our anniversary, unbeknown to us there was a Forces Festival taking place on the Sunday. This did mean road closures around the hotel and finding parking were initially a problem. However the atmosphere in the town and in the hotel was amazing, and it was easy later on to gain a parking space outside, which for £3 for twenty four hours was great value. A display by the Red Arrows was the icing on the cake. We had upgraded, and our room was very nice, full sea views and spacious. Huge bed, tea and coffee making, hairdryer, iron and board and large fan in wardrobe. Plenty of storage for clothes. We ate in the Marco Pierre White restaurant, and the food was delicious. Breakfast was ok. Receptionist very pleasant and helpful. I would have given an extra star but the bathroom was tiny and very hot. Would love to return especially when the refurbishment of bedrooms is complete. Brilliant venue in the summer months

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you so very much for your lovely review and the kind, supportive words therein. I will ensure the whole team are made aware of your praise as I know they will appreciate them as much as I do. It was a fabulous weekend and I have to say, you did see Folkestone at its best when the atmosphere was as it is...the place takes on a whole new persona...which is amazing as you quite rightly said. I hope you will have the chance to return again and perhaps see some of the exhibits in and around the town as we are home to the largest urban art exhibition in the UK Once again, thank you for your feedback, it has made a lot of people smile Kindest regards Neil

"Ridiculous "

2
HoneymoonerJune10, Stourport on Severn, United Kingdom 02/07/2019

We stayed here for two nights in a large group for a business event. As a manager, I often charge delegates drinks / food to my room and will pay for them all. On this occasion, I forgot to pay for one round of drinks (FYI This came to £45 for 10 people, not cheap!) and we went out to dinner. I was still staying there so I wouldn't have assumed that would be an issue as I hadn't checked out. I returned to my room and went to bed about 10:30pm. At 11:30pm YES 11:30pm, a member of staff from downstairs called and demanded I go downstairs to pay the outstanding bill. I was in bed. Asleep. In my pyjamas. He kept uttering something about policy etc, well if this is your policy - it's ridiculous. I was woken up! I informed him I wasn't going anywhere and would settle the bill in the morning, which I duly did. This was SO unprofessional and so annoying on what would have been a much better rating for this hotel. The restaurant is lovely but the rooms are dated, but would usually have been a 4-5 star rating for me so this was a massive let down.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your email and I do apologise for the issue that occurred regarding the drinks bill. Firstly may I say what a pleasure it was to look after you & your team, they were a really fun group to work with and a pleasure to look after. I hope the team building event dressed as cowboys was a success. In respect of the drinks account, because no instructions had been left on how these drinks were to be settled, the bar person wasn't able to close the till/shift at the end of the evening as the bar bill was outstanding, hence them calling you to settle the account. I do apologise for any misunderstanding and subsequent disturbance that followed, I will discuss this with them in order to look at ways of preventing this in the future I do understand your comment regarding the rooms and we have already commenced with a refurbishment program that will bring the bedrooms up to the same standards as the public areas and ground floor Once again, thank you for your feedback, it has been really insightful Kindest regards Neil

"Birthday Meal"

4
gardenofengland, Folkestone, United Kingdom 29/06/2019

Have not been here since the refurbishment and it does look good. We went for a small (over 20 people) two course lunch in a very nice dining room overlooking the gardens. We had drinks in the bar with lovely colourful comfortable settees. The meal was very good I had salmon fishcake followed by a pesto mix stuffed chicken breast it was very tasty the roast beef and fish dishes were also good. With some really nice sancerre wine I really enjoyed it. I know some in our party did say they were very disappointed with the Marco Pierre steakhouse when they ate there so not sure if that dining room is as good, but we were happy with our meal.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the kind words of praise & support therein, these are very much appreciated. Please rest assured, I will pass on your feedback to all those concerned as I know they will be as grateful as I to receive your comments Once again, thank you for your review and a Belated Happy Birthday Kindest regards Neil

"Traditional hotel in a picturesque setting overlooking the sea"

4
User 25/06/2019

Stayed here for a weekend in June 2019. Hotel is a mix of modern decor in public areas and old Traditional English style rooms, a sort of very pleasant cross between Fawlty Towers and a modern chain, which we loved. The Reception area is a little small and check-in a little slow, but we were in no hurry. Staff were generally friendly, polite and helpful. Room was great, we had a second floor room at the front of the hotel, overlooking the sea. Room was very spacious, lovely en-suite with a huge bath which my wife loved. Location wise, it is easily found, being a 5 minute drive from the M20 motorway and a 10 minute walk to the town centre, and a quaint old high street that leads down to the harbour. We ate an evening meal in the Marco Pierre White restaurant located within the hotel, which to be honest we were mildly disappointed with. The food was......just ordinary, expected more. The Menu is quite limited if you don't want to order steak, good portion side but flavour wise pretty average. We ordered a Mojito and a Strawberry Daquiri from the bar, whoever was making the cocktails needs to go back to school. Way too much alcohol, the mint in the mohito wasn't crushed, it was just a tiny sprig thrown in for decor, not the end of the world, but again I expected more. Restaurant staff whilst they were polite and cheerful, were slow and not very attentive. We ate out second night. Breakfast on the other hand was pretty good, really nice sausages and bacon, with other options (cereal, fruit, croissants, ham, cheese) if you didn't want anything too heavy. There is a lovely coffee shop in the hotel too, which was very pleasant. Parking is an issue - the hotel doesn't have a car park, you have to pay at reception to use the public car park out the front.......if you can find a space. Rate wasn't too bad to be fair, £3 for the day. Had to wait to get a parking space though, which isn't ideal. There is a night club right opposite the front of the hotel, which I imagine could be an issue, though it was quiet during our stay. Would probably stay at the hotel again, more for the location than the restaurant, as there are several lovely walks along the beach or the cliff top from the hotel's front door.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the constructive feedback therein, this is very much appreciated. I am pleased you found the rooms, staff and the hotel in general pleasant, I will ensure this is passed onto the team as I know they will be grateful for your feedback. I am disappointed that your experience in the Steakhouse wasn't the success it should have been, I will take your comments on-board and feed these back to all those concerned so that we can look at ways of improving and making any future visits memorable for the right reasons. I really do appreciate your comments and I do hope we have the opportunity to look after you again should you return to Folkestone Kindest regards Neil

"Excellent "

5
michaeljB2917ZA, London, United Kingdom 24/06/2019

My partner and myself stayed for one night on a Saturday the deal included a 3 course meal and breakfast and the value for money was exceptional. The hotel also upgraded our room as it was my birthday which was a lovely touch. The communal areas of the hotel are very nice the bar is modern with a huge variety of drinks and the restaurant was stylish, our meal on Saturday night was excellent and the young lady who served us (Kerry) was an absolute credit to the establishment she had a great personality and we enjoyed chatting with her throughout our meal. Breakfast was once again fantastic with everything you could want and the gentleman who seated us was as friendly as Kerry had been the night before. Upstairs the hallways were in need of a little tlc but this did not detract from a wonderful stay we will definitely return, this hotel has done very well to find such good friendly helpful staff and that makes such a difference thank you

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you very much indeed for your lovely review and the kind words & sentiments therein, these are very much appreciated. I will certainly make sure Kerry in the Restaurant & Maj (gentleman at breakfast) are aware of your praise as I know this will please them greatly Once again, thank you for your wonderful review and I hope we will have the opportunity to look after you again in the future Kindest regards Neil

"Folkestone Best Western Clifton Feb.2019"

5
PaulBadman, Muenster, Germany 22/06/2019

The Clifton is an excellent Hotel. The bar / restaurant, the room, the staff and the food are really all first class. The breakfast was out of this world, the room very spacious (even for a single), the bed was comfy and the view of the seafront just perfect. You even get a bath (+shower), which something very rare nowadays. Keep up the good work chaps.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Paul Thank you for your review and the wonderful words of praise therein, this is very much appreciated and I will ensure the whole tam are made aware of your kind words. I genuinely hope we will have the chance to look after you again in the future Kindest regards Neil

"Short stay"

4
User 22/06/2019

We had a lovely 2 night stay staff where lovely & friendly! Breakfast was very nice plenty of choice, would definitely stay at this hotel again if down this way good value for what we paid our room was lovely!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give me your feedback following your 2 night stay with us, this is very much appreciated and I hope we will have the chance to look after you again when you are down this way in the future Kind regards Neil

"Great night at The Clifton"

5
Frances C, London, United Kingdom 15/06/2019

Arriving at the hotel we were given a 24 hour parking permit for a very reasonable £3 to leave the car right outside the front door. The reception staff were polite and helpful and the room was large and well equipped with plenty of storage space. The window looked onto a side street but you could see the sea - an added bonus. We had a deal which included dinner. This was very good as we had the choice of a three course set menu or to put £24.95 each towards the a la carte. Our food was tasty and well presented and everything that went past to other tables looked very good. The service was excellent and there was a good choice of wines. Breakfast was also tasty with fruit, cold cuts and a hot buffet. All in all a great night and good value for money.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Frances Thank you for your lovely review and high scores, this is very much appreciated as are your words of support and praise. I will ensure these are passed onto all those concerned and I hope we will have the pleasure of looking after you again in the not too distant future Kind regards Neil

"Heating on all year! Boiling hot room. "

2
Itsadate, Lincoln, United Kingdom 13/06/2019

Be aware that the heating will be on full all year round as when I rang reception to ask how to turn it off I was told “it is an old system and if we turn yours off, no one has hot water. Just close the bathroom door to the boiling towel rail. Uncomfortably hot, had a fan but noisy. Opened window but seagulls started at 3.20am. If you don't mind sleeping in a sauna then go ahead and book.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the feedback therein, this is very much appreciated. With the age of the hotel, there are many idiosyncrasies that she has, and having the towel rails plumbed into the hot water system in some rooms is one of them. We are currently refurbishing the bedrooms and where this fault is present, it is being remedied. I am genuinely sorry for this and for the disrupted nights sleep, however, I ope you can see we are working on this and I hope you will give us another opportunity in the future to look after you, whereupon you can sample the changes we are making. Once again, thank you for your feedback, it has been really helpful Kind regards Neil

""Executive Double Room" A Horrible Space"

1
rosiepugh, London, United Kingdom 10/06/2019

False advertisement of the website and far too expensive for what it is. We went for a walk along the sea front and harbour and came back to check into room 221. At this point I had informed the receptionist on duty that we had an "Executive Double" room book, to which he sniggered and gave us the key card. We were directed past the Marco Pierre White restaurant to the lift. As we turned into the corridor of the lift it immediately became apparent that the time, money and effort had stopped there, with the dated carpets and very claustrophobic lift with carpet wallpaper. We arrived on the second floor where we found our room quite easily. It was what happened next that we didn't expect. On going into the "Executive Double" room we were greeted with dated wallpaper, which was obviously so old it had started to peel off the wall. We put our belongings down and tested the bed. As I laid on one side and my partner laid on the other he quickly noticed the mattress was of no use as his back went straight to the base of the bed. As I turned over the other side we noticed more problems with the "Executive Double" room. The skirting board was breaking away from the wall and the carpet was also fraying and breaking away from the underlay. As we looked up we then noticed massive cracks along the ceiling that were attempted to be covered up by wallpaper. Now the sniggering of the receptionist made sense. Before heading out for dinner we both freshened up using the private bathroom facility. The bathroom had a broken door, dirty tiles, filthy grouting, broken bath mat, dirty taps, dirty shower head and overall an old bath. I felt dirtier when I got out of the bath than when I got in it. We headed down for dinner at the in house Marco Pierre White restaurant where it picked up a little bit. We received fantastic service in the restaurant from Chloe and the food was delightful. We headed into the local town to a pub before returning to go to bed. As we walked back into the room and locked the door we noticed the hinges of the door were basically falling off. This didn't make us feel very safe when we were asleep. However we stayed for the first night and when we woke up on 7th June we went for breakfast before heading out for the day. When we got to the restaurant for breakfast we waited around for five minutes before someone came and seated us. During these five minutes we looked at the options for breakfast. There was a great selection of hot foods that were kept warm and were very much enjoyable. However, as for the cold meats, cheeses and fruit it looked like it had been festering for weeks; dry, crusty and most of them out of a fermented tin. We set off for the day and returned around 3:30pm. At this point when we returned we still couldn't understand how our room was an executive room so we checked on the website at the "Executive Double" room which was very clearly different to the horrendous room we had been allocated. So we packed up and our two night stay came to an abrupt end. Once we had packed up we headed back down to reception to check out a day early. The receptionists (there were three of them) took a while to notice I was there and when I asked to check out they seemed mildly shocked. As I explained to them how disappointed and upset we were with the false advertisement and how let down we were as we had still not yet been able to celebrate our engagement thanks to the disgusting room there was no offer for me to complain and quite frankly they weren't interested.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Miss Pugh Thank you for your review and the email direct to myself, your feedback is most welcome. I full appreciate that some of the bedrooms are tired and in need of refurbishing, which is why, now that we have completely overhauled the ground floor & restaurant areas, we are now moving this project into the bedrooms to completely refurbish these to the same standard as the public areas.In a little over 2 years of owning the hotel we have already invested in excess of £2m bringing the hotel up to date. This process is still ongoing with the bedrooms as already mentioned, which due to the age of the building will take a considerable time to complete. I genuinely wish that you had spoken to myself or one of my team whilst you were in the hotel that you were unhappy with your room as soon as this had become evident, as we would have tried to resolve this there & then, because letting me know of your dissatisfaction after you have left gives me, no opportunity to resolve the issues you had and make the stay better than you had. In respect of your comment regarding the cold food items on breakfast, I will have to respectfully disagree. The restaurant has been exceedingly busy this year and as such, we are having to replenish all the buffet items with fresh food several times each service as they are being consumed so at no point would the food be sitting there ‘fermenting'. As a hotel, we have to abide by very strict health & hygiene procedures which set out by the EHO & our own internal procedures and these are checked daily, weekly and monthly by external auditors. I am sorry your stay was not the pleasant experience either of us would have hoped for, as this is not what we set out to do, although it is my understanding that my front office manager did offer to look to address your concerns by looking for another room. I hope my reply to your personal email makes sense & I would welcome the chance restore your faith in us. Once again, thank you for your feedback, it has been most helpful

"Great location for a short break"

5
ghjmep13, Hailsham 05/06/2019

We went here using a BuyaGift Voucher. Very nice room with a view {although the heated towek rail in the bathroom created a sauna!} Staff were lovely and the breakfast was excellent. Walk away from Folkestone town centre to get the best experience!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give us your feedback following your recent visit using your BuyaGift package..I am really pleased you enjoyed our hospitality and breakfast. Indeed, if you move away from the town centre Folkestone has some stunning features and quaint little areas, in fact Folkestone is the home of the UK's largest urban contemporary art exhibition, which I hope you found time to enjoy Once again, thank you for your kind words and sentiments, these are really appreciated Kind regards Neil

"Great staff "

5
jubsa2017, Hythe, United Kingdom 31/05/2019

Downstairs very nicely decorated and the cream teas delicious. The staff make the place though, Philippa on reception is fantastic and Maj is a wonderful ambassador for the hotel, actually all the staff made us very welcome and were professional and friendly. Thank you

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jubs Thank you so much for your kind words and sentiments following your recent visit, these are very much appreciated and I know both Philippa & Maj will be blushing at your complements. I am so pleased everything was a great success and I hope we have the chance to welcome you back on many future occasions Kind regards Neil

"Another great stay"

5
RobMcCusker27, worksop 30/05/2019

Lovely hotel stay staff really helpful breakfast great plenty too choose. Food in the restaurant excellent. Restaurant staff really friendly. Great location and lovely sea view rooms. Nice outside seating area.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Rob Thank you for your kind words and sentiments following your recent stay-these are very much appreciated and I will ensure the whole team are made aware of your praise. I hope we will have the chance to say hello again in the not too distant future Kindest regards Neil

"Lovely stay"

5
User 28/05/2019

A very good experience - lovely room, courteous and helpful staff and a good location. The room was spotless and tidied and cleaned appropriately each day. I had no problems but I be,I eve parking can be a chalkenge

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give us your feedback following your recent stay, this is very much appreciated as are the kind words & sentiments therein-I will ensure the team are made aware of your comments as I know they too will appreciate them I hope we will have the chance to be of service again in the not too distant future Kindest regards Neil

"One night stay"

2
21Ammi, Teddington 27/05/2019

Staff polite and friendly - the hotel's best asset. Although clean, the room we had was a let down for the price - tired and dated, especially the bathroom. £88 was far too much to charge. Also no air con - not unusual in an Edwardian building I know, but we had the windows open all night and a fan and it wasn't a particularly warm evening. Breakfast was good - large selection, held in a well-decorated pleasant dining room. I have stayed in the Best Western Burlington and the rooms are far superior for the same price. I like to support local hotels when visiting my home town, but I won't be returning to the Clifton until the rooms are updated.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your feedback, this is very much appreciated. As you have alluded too, the hotel has had a complete refurbishment of the ground floor & public areas and we have now taken this project into the bedrooms in order to bring these up to the same standard. I hope, on your next visit to this area, you will be able to stay with us and sample some of the changes we are undertaking. Once again, thank you for your review and I hope we will have the chance to look after you again in the future Kindest regards Neil

"Few days away"

4
Mosies, Basildon, England 24/05/2019

Stayed at the Cliffton Hotel, this was a trip for us down memory lane of our childhood. This hotel is in a good location. Staff were very friendly and helpful. We had a lovely room over looking the sea. Breakfast was very good with lots of options.

Neil L, Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the kind words & sentiments therein, these are very much appreciated. I hope your few days away were all you hoped for and your batteries are now recharged! I hope we have the chance again to welcome you back when you are wanting to take another trip down memory lane ! Once again, thank you for thinking of us, your feedback has been very helpful Kind regards Neil

"Value for money"

4
Curious23113990018, Kent, United Kingdom 21/05/2019

A very nice place to stay, good staff and excellent restaurant although quite highly priced. Pleasant location, very good for leas cliff hall. Some rooms still need updating.. rooms facing the night club are not good for sleep on a Saturday night.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the nice comments therein, these are very much appreciated. I will ensure your kind words and praise is passed onto all concerned and I hope we will have the chance to look after you again when we have completed the refurbishment of the bedrooms Once again, thank you for your feedback, it has been most helpful Kind regards Neil

"Bird club trip"

4
User 20/05/2019

Our birding group stayed here from Fri 17th of May to Sun 19th. There were 25 of us who stayed and we found the staff to be very courteous, friendly and willing to help. The food was very good and served efficiently to us in our own dining room for our evening meal, breakfast was taken with other guests in the main dining room. The front of house appearance of the hotel was very pleasing but as other reviews have pointed out, some of the rooms and “back stage” areas are somewhat “tired”. This being said my own room was of a good standard and the linen and towels very clean. All in all I would said that this hotel is very good value for the money.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the kind comments therein, these are very much appreciated. On behalf of the whole team, can I say what a pleasure it was to look after your bird watching group and I hope your break achieved all that you hooped it would and you managed to catch many feathered friend through your lenses I hope we will have the opportunity to be of service again should your group be in this area once more Thank you for your feedback, it has been most helpful Kind regards Neil

"Great view"

4
stroler551a, Peterborough, United Kingdom 18/05/2019

My wife and I spent three nights at the Clifton, we had a sea facing room on the second floor. The view across the channel was very good, we could see France! The hotel is old and our room was in need of a refurb,but it was clean and a decent size with a comfy bed. The public areas were good, I think they have been updated recently. The staff were all pleasant and helpful. Breakfast was continental and English self serve and was average. The breakfast room/restaurant was very pleasant with a view of some very nice gardens. In the evening it was a Marco Pierre White restaurant which I will review separately. There is also a Costa Coffee shop in the Ocean View bar area. The hotel location is good, within walking distance of the town and on the Lees walkway. Overall we enjoyed our stay and would use this hotel again. Parking in the evening is an issue with only limited spaces available near the hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the constructive feedback therein, this is very much appreciated. As you have remarked, the ground floor has been refurbished and we are now moving onto the bedrooms as part of this ongoing project to bring these into line with the rest of the public areas I am really pleased you enjoyed your stay, and I hope we will have the opportunity to be of service again in the near future Kind regards Neil

"Overall nice"

3
manufakturl, London, United Kingdom 16/05/2019

First of all, the staff was very friendly. The lounge, lobby and bar are very nice. The location is superb and you can park in front of the hotel. The room was good size but the bed was a nightmare! The other funny thing was, there is a Costa innside, but in the morning the coffee machine was out of service - maybe to prevent people from not having the hotel breakfast? Overall it was nice but I wouldn‘t go there again because of the bed, but that‘s just me, someone else might find it ok.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and ht kind words and sentiments therein, these are very much appreciated. As you have mentioned the ground floor has been refurbished and we are now making our way through the bedrooms, which will include changing the beds. I am genuinely sorry your mattress wasn't as good as it should have been and if you let me know which room you stayed in, we can investigate this as a matter of urgency. Regarding the Costa Coffee machine, it was indeed broken and we had an engineer from Costa out to repair it the same day. I sincerely hope you will reconsider staying here again in the future so that we can show you the changes and improvements we are making. Once again, thank you for your review, it has been most helpful Kind regards Neil

"Cheap"

2
Ramon_Aka1990, Enfield, United Kingdom 13/05/2019

Stayed overnight before taking the ferry - cheap and old hotel with small room but does the job. Would not recommend more than a night's stay here. It'd be better staying in summer if you enjoy jogging with sea view.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Ramon Thank you for your review and the comments therein, these made interesting reading. As you will have noted we have spend an enormous amount of time & money overhauling the ground floor & public areas and we are now taking this project into the bedrooms as well. Perhaps on your next visit you would like to pop in and we can show you how these are progressing Once again, thank you for your review, it has been most helpful Regards Neil

"Pleasant stay"

4
tingtongtone, yorkshire 10/05/2019

I used my reward points to book this hotel. The location of the hotel is ideal overlooking the beach and just a 10 minute walk into the town centre and the harbour. The check in and check out process was quick and efficient. The decor of the room was quite drab and needed updating and the water pressure was poor in the shower. Other than that everything was fine and we had a good nights sleep.

"Disappointing experience despite low expectations"

1
Camper54722119957, London, United Kingdom 09/05/2019

Great location by the sea and 15 minutes away from the town center, okay food & beverages, tired rooms, terrible service, terrible night sleep. Barely slept as there is a night club with outside space just across the road, drunk people shouting and fighting until early morning. Staff not interested in their job, guests experience or hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Camper Thank you for your review and I am genuinely sorry your stay was not the experience we would have liked. I can empathise about the noise from the business across the road and it is something we are actively working on in order to reduce this. As you will have noted, we have completed a total refurbishment of the ground floor and we are now carrying forward this investment into the bedrooms to bring these up to the same standard as the public areas. With all due respect I will have to disagree with your opinion regarding my team. As you will see from the many reviews on here, the attitude, friendliness and caring service given by the team has been mentioned on countless occasions as being of a high calibre and professional, whilst I admit we are not perfect, I do strongly disagree with your analysis of them not caring or being interested. Perhaps when you are in this area again you could pop in and I will show you the changes we are undertaking. Once gain, thank you for your review, it has been most helpful Regards Neil

"Good Hotel with Good Views over the Channel"

5
User 07/05/2019

Nice clean hotel with most rooms having nice views, staff very helpful, bar meals very good, only draw back having to park outside hotel, aprt from that we enjoyed our stay prior of going to France, via Euro Tunnel

"Lovely Hotel"

5
User 30/04/2019

Stay for work. Fabulous hotel with great service. Breakfast is superb. Lovely bar to relax and with its new restaurant and public areas it really is a pleasure to stay here. Can thoroughly recommend if you're in Folkestone.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Peter Thank you for your kind words and sentiments following your recent stay, these are very much appreciated and i hope we will have the chance to look after you again when work brings you back down to Folkestone. Once again, thank you for your feedback and we look forward to seeing you again Kind regards Neil

"Short Easter Break"

3
F1820QNkeithf, London, United Kingdom 21/04/2019

Typical seaside hotel. Our room was tiny along some winding corridors but nevertheless was clean and was good enough for a few nights. No problems whatsoever,staff were great and the buffet breakfast was plentiful. Lovely location overlooking the sea and only a few minutes from a range of bars and restaurants.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Keith Thank you for your review following your Easter Break. I am really pleased you enjoyed your time with us. I hope you will be able to return again in the future so you can sample some of the changes we are undertaking in the bedrooms Once again, thank you for your feedback, it has been truly helpful Kind regards Neil

"Lovely weekend stay"

4
timerocket, Brentwood, United Kingdom 16/04/2019

We travelled as a group of friends and stayed on Saturday and Sunday nights . We found the Clifton very clean and comfortable , the staff were welcoming and professional at all times .The general areas are well maintained , the Ocean Bleu bar very stylish but comfortable . We had breakfast in the restaurant , this has lovely views over the neighbouring gardens. The breakfast buffet is excellent with a large choice of cold and cooked dishes. We did not eat in the restaurant in the evening but chose to go into town where there is good choice of restaurants. The area outside of the hotel (The Leas) is very nice with lovely sea views , we found Folkestone a pleasant surprise as a town with so much to see , much work is and has been done along with an ongoing contemporary art exhibition across the town . The harbour area and Fish Market are very interesting even though not totally completed. Transport in the town and area is excellent with frequent buses to all major local towns (Canterbury , Dover , Hythe etc.) We were all really pleased with our choice of town and The Clifton Hotel for our break.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you very much for your lovely review and kind words, I am really pleased you and your group of friends enjoyed your time with us and I hope you will have the chance to visit us again and perhaps enjoy the Harbour Arm in its prime during the summer with lots of street food and live music Once again, thank you and we hope to be able to welcome you all back on many future occsions Kindest regards Neil

"Two nights lovely stayed "

4
Realfoodcritics, London, United Kingdom 16/04/2019

Splendour Victoria room bay window overlooking the private garden and partially sea view from the room. Breakfast lots of variety and good hospitality. Good location easy walking to town centre and a long walk to harbour side. Area safe and quiet. We had a quiet sleep. Good size super king size mattress. Paid parking £3 all day. Will stay here again.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your kind words and sentiments following your two night stay, these are very much appreciated and I will ensure your praise is passed onto all those concerned. In the meantime, thank you once again and I hope we will have the opportunity to welcome you back on many future occsions Kindest regards Neil

"Murder Mystery Night "

5
Ultimate007, Brighton, United Kingdom 14/04/2019

Absolutely fabulous hotel with great food and comfortable rooms lovely location right in on the sea and the booze is cheaper than one would expect. The entrainment was fabulous with a great cast and show. Highly recommend to anyone.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your lovely words of praise and support, these are very much appreciated and I hope we will have the chance to take care of you again on your next Murder Weekend Kindest regards Neil

"Sprink Break"

4
Mike D, Woking, United Kingdom 14/04/2019

Visited this part of Kent to see afew attractions and chose The Clifton as it was reasonably priced. On arrival we were warmly welcomed and the registration process was quick and simple. Our room was on the 3rd floor, accessed by a VERY small lift or lots of stairs, as the rooms have very high ceilings. Room was very clean and comfortable with views over the rear lawns. The public areas, lounge, snack bar and bar are all very comfortable, although seating is at a premium if the hotel is busy. All in all a good place to stay in a covenient and central location.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mike |Thank you for your review and the kind comments therein, these are very much appreciated and we would welcome the opportunity to be of service again should you have the need Once again, thank you for your feedback, it was thoughtful of you to get in touch Kindest regards Neil

"Afternoon Tea."

2
car0lward, Folkestone, United Kingdom 05/04/2019

Most disappointed with this, i took a cake to eat and my daughter noticed it had mold on,which we complained about, and was just given a plate of other things.Who lets things go out of a kitchen that are that stale.Very Bad.

"very friendly staff"

4
Wanderer19246228466, Maidstone, United Kingdom 03/04/2019

excellent room and good comfortable bed the room was tastefully decorated and it was a nice and quite the food was realy good and service excellent highly recommend this hotel and its location is just ideal

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your feedback and kind words, these are very much appreciated. I am really pleased you had an enjoyable stay and the team looked after you. I will ensure you praise is passed onto all those concerned and I hope we will have the opportunity to look after you again in the near future Kind regards Neil

"No staff to provide basic services"

1
User 31/03/2019

A group of 10 were turned away, advised we'd be in for a very long wait because only had one person covering the bar and the coffee kiosk. Shame really good atmosphere otherwise. Best check the staffing before you get settled like we should have. We were waiting ages before being told but somewhere further along found somewhere with great service. They need to sort it out as nice in there otherwise.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Ann Thank you for your review and I am genuinely sorry that your experience of the bar was not a good one. I have asked amongst my team as to what happened, as what occurred is completely against our ethos, and their feedback was such that no one recalls this happening...perhaps, if you would be so kind as to contact me directly at the hotel we can discuss this further and I can the apologise in person. Once again, thank you for your review and I look forward to speaking with you shortly Kind regards Neil

"Coastal winter break"

5
John P, Durham, United Kingdom 31/03/2019

Great location on the Leas with sea views. Wide choice of hot and cold food in the breakfast buffet. Good quality bar food as well as fine dining in the restaurant if preferred. Comfortable lounge on the ground floor.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear John Thank you for your review and the feedback therein, this is very much appreciated. I am pleased you enjoyed your stay and I hope we will have the chance to welcome you back on my future occasions Kind regards Nei

"Better than average actually"

3
clottieYorkshire, North Yorkshire, United Kingdom 25/03/2019

Good but not very good. This is an old fashioned hotel in its appearance and fittings and a few improvements would be welcome. That said, I really like it for its spacious rooms and general air of comfort - for the price it is pretty good. I paid £72.50 a night for two of us including a full English breakfast. Our room had a sea view as well. The staff are polite, efficient and friendly. The restaurant has a celebrity chef name attached (Marco Pierre White) which raises expectations but, sadly, does not fulfil them. The food was fine, apart from 'French fries' which tasted like oven chips, but nothing special and the drinks were expensive. I would certainly stay here again but would eat and drink elsewhere in the evening. In fact this is our second visit so clearly we quite like it. It certainly matches the attractive old fashioned atmosphere of Folkestone itself.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the constructive feedback contained therein, this is very much appreciated. I am genuinely sorry that not everything during your stay was as pleasant as I would hope and I can assure you, your comments will be acted upon and improvements made wherever possible. Perhaps on your 3rd visit, you will note the changes we will be making. Once again, thank you for your feedback, it has been very helpful Kind regards Neil

"Great Hotel"

5
User 23/03/2019

From the moment we walked through the door we were made welcome. The room was fantastic and the evening meal and breakfast were delicious. I stayed on a groupon voucher and was treated like a first class guest this is the reason for the first class review. Thank you

"Folks stone Best Western"

5
MisterFlames, Lincoln, United Kingdom 22/03/2019

Apart from the shower being so low on pressure you struggled to get wet everything else exceeded our expectations. We paid £40.40 for one night bed and breakfast so we were not expecting much, especially when we were given a room on the top floor, basically the roof. Wow what a suprise, even though we were next to the lift we did not here it, the room had a double and single bed and a Great view of the sea, good clean decor throughout and apart from squeaky floor boards very good.

"Excellent stay"

4
seanoc64, London, United Kingdom 19/03/2019

We had booked a murder mystery night at the hotel and stayed that night and another night to make a full weekend of it. Very good decision on our part. We found the hotel to be great in all of the public areas and found our room spacious and well appointed. The food was excellent both for the event and the two breakfasts we had in the Marco Pierre White restaurant. We found the staff to be hard-working and very pleasant, and enjoyed the whole experience. This is an old hotel which does creak, has very small lifts (but it has lifts), and quite a steep entrance. But the area is charming, the views are great, you are beside the sea, and a short walk from the town centre. I was shocked how reasonably priced our room was, and would definitely stay again if in the area.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Sean Thank you for your delightful review and the supportive comments therein, it has been a pleasure to read and I will ensure the whole team are made aware of your praise. I am pleased you enjoyed the Murder Mystery dinner, these are very successful events that happen here monthly. We hope that we will have the chance to look after you again on a future occasion Kindest regards Neil

"Fabulous stay !"

5
Jojo224103, Kent, United Kingdom 19/03/2019

Beautiful hotel best in Folkestone! We returned and had a fabulous king room overlooking the beautiful sea The staff are all amazing , so welcoming,helpful and very professional especially Phillipa on reception . They do all they can to make your stay special. We had a gorgeous cream tea on arrival followed by the best steak dinner I have ever had in the Marco Pierre White restaurant there . The front of house man Shane is an asset to the Marco chain fantastic and so helpful and professional We will be returning in June Absolutely love this hotel ! Ps Have the scotch egg starter just wow !

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jojo Thank you so much for your lovely review and kind words therein, these are very much appreciated and I will ensure they are passed onto the whole team who looked after you during your time with us. We very much look forward to welcoming you back when the weather is warmer in June Kindest regards Neil

"Family gift"

4
aussiekent, kent 17/03/2019

Hotel is at the west end of Folkestone and offers rooms that overlook the sea and a large garden area. An old period building that has had some refurbishment and probably needs a bit more creaking floorboards and draughty windows but hey this is an old hotel with character. Our room was large and on the 2nd floor with views over the garden. A large 2 poster bed, settee and chair, flat screen tv and ample tea and coffee making facilities. Nice comfortable lounge areas provided with magazines, daily newspapers and sightseeing brochures. Coffee and or alcoholic drinks can be taken in the bar along with snacks and pastries. Also a plus is the superb Marco Pierre White restaurant which we have reviewed, Overall a pleasant stay.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and I am really pleased you enjoyed your family gift. We are working our way through the hotel bedrooms now that the ground floor and restaurant have been completely refurbished. I hope we will be able to welcome you back again in the future whereupon we can show you the delights Folkestone has to offer in the spring & summer Kindest regards Neil

"Great for a one night stay before heading to France"

4
bryanmg141, Birmingham, United Kingdom 16/03/2019

We were going to France, but at the last minute decided not to do the journey in one go, so decided to stop the night in Folkestone where our Sunday night stay was exceptional value, especially as it included a cooked breakfast in their Marco Pierre White restaurant. After booking online, we got an email asking if we wanted to upgrade. After reading reviews of the rooms, we decided to upgrade to a park/sea view and a bit of extra room and weren't disappointed. However, it was very warm even with the window open and the heating on the lowest setting - (having said that, it was the week in February where there was a heatwave). I'm allergic to feathers, so the bedding had to be changed, which was done quickly, without any fuss. The room was very clean and well maintained, although getting into the shower was a bit of a squeeze. One thing we'd have liked were some sockets by the beds. At first glance, it seems the front reception door is up some stairs, but the receptionist did show us the disabled access we could have used. We parked around the corner for free – the hotel is at the very edge of the restrictions, so one street makes all the difference. The staff were very friendly and helpful, and even gave me (but not my husband) a welcome drink for being a Best Western customer. We had a walk into Folkestone harbour which was very pleasant. Hard to say how long it took as we stopped to look at things. Folkestone surprised us greatly and we will definitely be back for a longer stay to enjoy the town and explore the surrounding area. We have a couple of Marco Pierre White restaurants near to where we live, so decided not to eat in the hotel, but found a wonderful Nepalese restaurant, Annapurna, nearby and would highly recommend going.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the supportive feedback therein, this is very much appreciated and I will ensure all those concerned are made aware of your praise and positivity. I genuinely hope you will take the time to stop by on your next visit to France whereupon we can look after you again Once again, thank you for your kind words, they have been very welcome Kind regards Neil

"Bedrooms need updating, cockroach traps in bathroom!!"

3
suewT2987EL, Callington, United Kingdom 26/02/2019

We were very disappointed to find that the floor in the bedroom looked very unstable. I was also extremely shocked to find two cockroach traps in the bathroom, thankfully we did not see any cockroaches!! Consequently we asked to be moved to another room. Both rooms needed updating and both bathrooms needed a complete refit, the shower was just a trickle. The staff at reception were helpful and understanding. We booked to have dinner in the restaurant and the meal did not reach the standard I was expecting from a Marco Pierre White Restaurant. I ordered a steak in ale pie and the crust was burnt and totally inedible. After waiting a considerable time, we decided to leave the restaurant, nobody came to clear the table or to ask if we required a dessert or coffee........very very disappointing. The room was booked through Booking.com and although reasonably priced we expected more from a Best Western Hotel. Due to our experiences we will not be rushing back to stay at this hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review, your feedback is greatly appreciated. Regarding the age of the building and bedrooms, as you will have noted, we have completed a total refurbishment of the ground floor and restaurant areas and we are now carrying this program into the bedrooms in order to resolve the issues you highlighted. In respect of the traps you mention, these are purely a preventative measure as it is an old building, which, since we took ownership of the hotel last year we have worked diligently to bring out the best of the building and we are continuing to do so. I will discuss your feedback with the MPW team, as what you say you encountered is not acceptable and will be addressed, so please accept my apology's for this. I do hope you will find the time to re-visit again in the future so you can see the changes and improvements we are undertaking, but in the meantime, I would like to thank you again for taking the time to give me your tthoughts, it has been most helfpful Kind regards Neil

"Really poor bedrooms"

2
User 23/02/2019

I stayed here for one night and ran a meeting here for one day. Only the public areas seem to have had a refurbishment recently the bedrooms and Meeting rooms are poor. My room was on the 4th floor the lifts are very small and claustrophobic- this is definitely to do with the nature of the building but worth a mention. The bed needs replacing, it was lumpy and had bulges on the base too. The bathroom was small and brown. A towel heater that couldn't be turned off in there was further annoyance. The room wasn't clean you will see the hair on the bath and general level of cleanliness on the taps. You will also see that there was a bottle behind the bedside table - not mine! It's where the plug is near the bed so you would expect people these days to be behind there to plug charges in. Restaurant staff were lovely in the evening but SO rude in the daytime. Cafe staff were pleasant. The meeting room we used had no lock so not great for security. There was no briefing or staff for the meeting room, we had to ask at reception for even basic information. Biscuits and coffee were poor and served with a snarl. Our refreshments were eaten by other people in the hotel too, so no signs or care being taken. The facilities in the meeting room need replacement- the screen was hanging off at the top. The extension leads weren't long enough to move the projector to fill more of the screen. Not all the power points worked in the room. We booked on the suggestion of a local and I'm frankly a bit embarrassed about taking customers there. Really not set up to take business customers. Not clean in the bedrooms - colleague agreed. Staff rude at times. No parking although local car park not far away staff need to have better explanations of parking options- they suggested to park for free until 8am then get a space in front of hotel but that wasn't great advice as that would have cost £3 and staying in car Park all night and next day was only £4! I try not to write awful reviews but this hotel needs care and attention.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Sue Thank you for your review and the detailed assessment therein. This is very much appreciated and I am genuinely sorry your stay and conference was not as it should have been. I have and will be taking your feedback to all those concerned and requiring them to improve upon the aspects you mention in order to improve what we have on offer. We have, as you will have seen, invested a lot of resources into improving the ground floor and public areas and we are now carrying out the same process throughout the bedrooms so the concerns you have raised will be resolved as part of this program I am sincerely sorry your stay wasn't the pleasure it should have been and I hope you will give us an opportunity to restore your faith in the future Once again, thank you for your helpful review Kind regards Neil

"Folkestone visit"

3
User 20/02/2019

The public areas have been recently renovated however the bedrooms are still very poor. Breakfast is good but Sunday lunch does't live up to the Marco Pierre White reputation - poor and very overcooked roast potatoes and Yorkshire pudding which were clearly precooked frozen cheap shop type

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your feedback, it has been most helpful. I have noted your comments about your stay and I will be actioning these in order to improve upon what you have mentioned. Your feedback is very important and I hope on any future visit, you will note the improvements we are making. Once again, thank you for your comments, they have been most helpful Kind regards Neil

"Wonderful"

5
User 12/02/2019

The hotel is amazing, the staff are helpful and very friendly. The view from our room was fantastic. We stayed on 2nd and 3rd February 2019 for a weekend away, the walks and views were stunning. Folkestone town seems to close early, could be the time of year.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you so very much for your wonderful words of support and praise. These are very much appreciated and I will ensure all the team are made aware of your feedback. I hope we will have the opportunity to look after you again on your next weekend away Once again, thank you for your review Kindest regards Neil

"Lovely views and excellent staff"

5
User 12/02/2019

I've stayed here a few times, and the Clifton is a really nice hotel. All the rooms I've stayed in have been comfortable. It's an old hotel so some of the rooms maybe have dated decor, but personally I think it adds to the character. The staff are what really makes the Clifton shine though. Martini, the American front of house host is really helpful, both in recommendations for the local area and also for the rules of English sports! I have no idea about cricket or rugby, but ask him and he'll be able to explain both! The twins, Christina and Andre are both great, as is Phillipa, who never fails to remind me if I've forgotten anything before I leave. Breakfast is headed up by Maj and Terri, who do a cracking job making sure the buffet is filled and tables cleaned. Breakfast itself is a buffet style with pretty much everything you can think of. The Marco Pierre White restaurant is excellent too, all the servers have a really good knowledge of the menu and the hosts always welcome you in a friendly and professional manner. Overall a lovely place to stay.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Chris Thank you for your review and the wonderful words of support and praise therein, this is very much appreciated. Martini never ceases to amaze us with his knowledge of sports, he can even explain the LBW rules that even I can understand...perhaps on your next visit, you can discuss his passion for Ice Hockey and the Stanley Cup. . As for the twins...well they do seem to bounce off each other at work and keep everyone on their toes..it is almost a different language in how they communicate!! Philippa who is the font of all knowledge (apart from sports which Martini specialises in) always puts our guests first as she is a real peoples person. I am pleased Maj & Terri with their happy dispositions at breakfast have created the right mood to begin the day for you...it is important to start the day well with a happy smiling face I am really pleased the team have created an environment that keeps you coming back and we look forward to seeing you again on your next visit to Folkestone Kindest regards Neil

"Wonderful Hotel right on the doorstep"

5
User 11/02/2019

I live and work locally to the Clifton Hotel and I am a frequent guest. I often meet friends for lunch or coffee every couple of weeks or so. A few weeks ago I booked for my husband and I to stay overnight as a treat as it was our wedding anniversary even though we live 15 minutes away. The price was a bargain at a cost of £60 due to Groupon offers. We were given the most amazing room with views of the garden and sea. In addition we were given a voucher to eat at the Marco Pierre Steak Restaurant at a discounted price. We enjoyed the cocktails from the bar – very nice. The meal was amazing especially the T Bone Steak and very affordable due to the voucher. Breakfast at the hotel is really good with lots of choice and variety. Although I was so full from the meal the night before I could only manage one slice of toast! We felt so looked after and spoilt over the weekend and this was down to the lovely manager Zaida. What a happy, welcoming and helpful lady. She couldn't do enough for us and went out of her way to ensure we were being well looked after. In fact all the staff we encountered were friendly and attentive. We had such a wonderful weekend. Thank you to all the staff. As for my lunch time visits I am always welcomed by the very friendly and helpful Philippa. Nothing is ever too much trouble and she goes out of her way to help. She is an excellent front of house for the hotel and is an asset to the hotel with her positive and happy welcome. The waiting staff are always so friendly and they even try and find out what soup is on the menu if they see me arriving at the hotel because they know I like soup. If I was to be really picky the only thing I think could be improved upon is the service. Sometimes it can be a bit slow and certainly was the night we dined in the Marco Pierre Steak Restaurant. That night it didn't matter as we were staying at the hotel. Just something to consider and a piece of constructive feedback. The hotel has done so well in its transformation and I can't sing its praises enough. Keep up the good work! 5 stars all the way!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Suzy. Thank you for taking the time to leave your comments following your visit, it was a pleasure to read of your experiences in the hotel and that the team really made your stay & visits really special. I will ensure that they are appraisded of your feedback and we look forward to welcoming you back on many future occasions Once again, thank you for your review, generous praise & making us smile Kindest regards Neil

"Excellent hotel"

5
RobMcCusker27, worksop 09/02/2019

Hotel & staff andre' martin & Philipa are a great asset to this beautiful hotel, they are so helpful. breakfast great and good quality. Bar staff also really friendly. This hotel exceeds every time. A lovely stay.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Rob Thank you very much for your review and the kind words and sentiments therein, these are very much appreciated and I will ensure the team are made aware of your praise. I hope we will have the chance to be of service to you gain in the future Kindest regards Neil

"Mr T Fleming"

5
tonyf221, Greater London, United Kingdom 03/02/2019

We went to Clifton hotel for a break for the weekend, we arrived at the hotel on Friday mid afternoon, the reception was manned by Martin, we were checked in very quickly and went straight to our room, the room was a bit dated but not too bad, the bed was comfortable, room 120 is the last room on the front elevation,next to the sea, we had a slight problem of finding it as it was next to room 101, but we soon worked out the numeral confusion, we went for dinner in the Marco Pierre White restaurant, that was a really nice meal at an affordable price.10/10, Sophie the waitress was very good, she was an exceptional server, she helped us through the menu and gave us recommendations. We went to bed at 10:30pm, but was woken up by a rowdy crowd shouting outside, I looked out the window and realised there was a nightclub straight across from us, this went on until the early hours of Saturday, we went to breakfast in the same restaurant at about 09:15am, we would recommend it, help yourself buffet with all the ingredients of an English breakfast or a continental, lashings of fruit, cereal, cakes, yogurt, orange and apple juices, the list goes on, to top it off, they had Maj who seemed to never take his eyes off the ball, he was replenishing all the buffet, clearing tables, checking in guests and showing them to their tables and explaining what to do, Maj was incredible. Overall our visit was a pleasant stay, just the noisy neighbours which was out of the hands of the Clifton hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mr Fleming Thank you so much for your kind words of support and praise for the team. I have made sure the team has been made aware of your feedback and I have thanked them for looking after you so well. I hope we will have the chance to look after you again in the future. Kindest regards Neil

"Good value for money when deals are on"

4
pinky5789, Potter Heigham, United Kingdom 02/02/2019

Revamped hotel, rooms clean comfy bed, warm setting. However, the rooms can be a bit ott on the pricing. Staff really friendly. Breakfast they offer well worth it delicious, excellent value for money. I would go there just for breakfast alone. YUM. So much choice. I've stayed here a few times and never experienced any problems. Would recommend

"indifferent service"

3
Ian S, Copenhagen 30/01/2019

I am a Best western Gold member but received no recognition whatsoever of this ay reception. My stay was on a Friday night but the Marco Pierre White restaurant - a big selling point was closed!I have stayed in a number of Best Western hotels in the USA and France where the service is much better.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest, Thank you for your review and I am genuinely sorry that reception failed to recognise your Gold Card status, I will remind them of the Best Western standard in regards to this.. In respect of the Marco Pierre White Restaurant, I think perhaps a misunderstanding has taken place as it wasn't closed, it was fully booked on Friday (& Saturday) which is why you were not able to make a booking. If I may make a suggestion that should you be staying in this area again, then to make a reservation as much in advance as possible I an grateful for your feedback and I hope we will have the pleasure of welcoming you back again in the future Kind regards Neil

"A lunch stop on a beautiful day in January"

4
Susan R, Ashford, United Kingdom 28/01/2019

My husband and I were out and about, firstly stopping in Hythe, only to be told our kitchen is being refurbished- thanks for that, you did us a great favour, as we moved onto Folkestone rapidly, a quick glance at the menu and in we went, certainly not disappointed here, ocean Bleu bar, inside the Best Western Clifton, also they have a Marco Pierre White restaurant, we will be back.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Susan Thank you for your lovely review and words of support, these are very much appreciated and I am really pleased you liked our little bar with the sea views :-) I hope we will have many future occasions to look after you when you are 'out & about' Once again, Thank You Kind regards Neil

"Amazing Afternoon Tea"

5
Debbie t, Hawkinge, United Kingdom 22/01/2019

my first visit yesterday and so glad I went. Absolutely delicious afternoon tea, not skimpy in the portions either. Hot, freshly baked scone, lashings of cream, perfect assortment of sandwiches and cakes, lovely atmosphere/setting and VERY reasonably priced. Will definitely be back.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Debbie Thank you for your wonderful review and I am so pleased your first visit was a memorable one. I will pass on your feedback to the team and I hope we have the pleasure of your company on many future occasions Kindest regards Neil

"Keith.bb"

4
User 21/01/2019

Have been staying at the clifton whilst working in folkestone,a year has passed and have seen considerable work done to the hotel. The reception area looks very nice,and phillipa and martin will make you feel very welcome.The bar area has been refurbished to a high standard, and the staff are helpful and polite.The new Marco Pierre white restaurant looks Great,and the food is very good, especially the steak!! The staff again are all helpful. The rooms are a little dated,but I'm staying in one at the moment that has been fully refurbished,and the standard of finish is very good, and will come into line with the rest of the hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your feedback and the words of support, this is most welcome and as you've been here a long time, you will know and appreciate the amount of work the team has put in to get us to this level. I will pass on your feedback to the team especially Philippa & Martin and we look forward to being of continued service to you Kind regards Neil

"Nice downstairs, dated and HOT upstairs"

4
threluja, Cobham, United Kingdom 21/01/2019

Breakfast was lovely and the downstairs of the hotel was a delight. Rooms were adequate if somewhat dated in decor but nice sizes and with a sea view it was a very good value stay. Third floor room, radiator off, both windows wide open all night and still like a sauna! If you like heat you'll love it!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the constructive feedback therein, this is very much appreciated. As you have noted, the hotel is under going a total refurbishment program and the issues with the heating on the upper floors is being addressed as part of this Once again thank you for your comments, they have been most helpful Kind regards Neil

"Enjoyed afternoon tea and cakes"

4
Jon B, Lympne, United Kingdom 21/01/2019

Lovely afternoon tea and cakes. The hotel features nice surroundings and relaxed front lounge. Sandwiches and cakes on the day were fresh and tasty, only down side was that they took nearly an hour to arrive after we sere seated.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jon Thank you for your review and I am really pleased you had an enjoyable tea.....I will investigate why the food took so long, this shouldn't have happened so please accept our apologies. If you come back in again, please let me know so that I may apologise in person Once again, thank you for your feedback it has been most helpful Kind regards Neil

"A lovely night away"

4
Tracy W, Ashford Kent 20/01/2019

Stayed here for the night to celebrate a birthday. Had a great night sleep, although the room needs up dating (which they are in the process of doing). The staff were really good. We know the area well but if you don't it is only a short walk to the town, an ideal walk along the top of the Lees and plenty of bars/restaurants to choose from.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Tracy Thank you for taking the time to give us your feedback following your recent stay, this is very much appreciated as are the kind comments and high scores. I hope we will have the chance to look after you again at some point in the future when you are visiting again Kindest regards Neil

"Attend family funeral"

4
Maps53108165868, Plymouth, United Kingdom 13/01/2019

We needed a location near the centre of Folkestone from which we could attend the church and wake on foot. The hotel was in a perfect spot and at a good price for our need. The location also meant we could walk the Lees and frontage of the town. The room was a little old fashioned but very clean and functional and provided everything we wanted at good value. We were able to get a deal for the nights we wanted with breakfast, which had a good choice.

"Not really as expected"

3
ys61380, London, United Kingdom 08/01/2019

The ground floor of this hotel houses a Marco Pierre White restaurant and nice bar area which we have used before and were expecting a similar standard from the rooms. However I was not so happy with the rooms which I felt was really only at the standard of OK. They were clean and functional but quite basic and somewhat dated. The breakfast was good although they were struggling to keep up with demand. The staff were pleasant and helpful.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the feedback therein, this is very much appreciated. As you have mentioned, we have completed the majority of the ground floor and public areas and we are now moving into the bedrooms whereupon we will be updating these in stages. I hope this helps you to understand that we are working towards continually improving the hotel since we took over and I hope we will have the chance to look after you again in the near future Kind regards Neil

"OK hotel but rooms need refurbishment"

3
Pascjac, North Yorkshire, United Kingdom 02/01/2019

This hotel is one of those that has a nice ground floor, apparently good restaurants (although we did not try them), attentive staff but when you go upstairs to your room, you fall in a timewarp back to the seventies. The room was OK but in need of refurbishment and modernising. We visited for just an overnight stay, no breakfast as we were going to France via Eurotunnel that morning. For this purpose, the hotel was absolutely fine and the price was good too. One last thing: the room numbering on the first floor caused us to scratch our heads a few times. We had 2 rooms booked and it took quite a few attempts to find them. A room plan should be displayed so you can locate your room easier.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your feedback following your recent stay, this is very much appreciated. as you have noted, we have almost completed a total refurbishment of the ground floor and the next stage of the development is to bring the bedrooms up to the same standard s the public areas. This is being done section by section so as to cause as little disruption s possible. Perhaps on your next visit, you can see some of the improvements we are undertaking Once again, thank you for your valuable feedback, it has been most helpful Kind regards Neil

"Worst service ever"

1
882kaseye, Margate, United Kingdom 02/01/2019

Went in to have a coffee and a cake in the small lounge area, the decor was lovely however the staff need replenishing. Waited for 20 minutes for someone to come to the coffee bar to serve. A woman who worked at the hotel, wondered past, didn't say anything or tell anyone we were waiting. No staff were in sight and then when we had to go find someone to serve they were standing around chatting. Someone came down to serve, and still waited 15 minutes to make two cups of tea and two coffees when it is just a case of pressing a button. The worst service ever, awful staff ruins the place.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and I am genuinely sorry your visit was not the pleasant experience it should have been. Whilst the hotel did suffer with staff illness on the day in question, someone should have looked after you in a more appropriate manner. Perhaps when you are in the vicinity again, you can pop in and I can make my apologies in person. Once again, thank you for your review and I look forward to making your acquaintance in the near future Kind regards Neil

"Between Christmas and New Year"

4
Ania V, Bialystok, Poland 01/01/2019

Nice hotel for 2 nights. Very quiet, good beds. A bit old interior but clean. No safe in the room, no fridge. Reception a bit dry but not unfriendly. But the very best is the restaurant!!! Really good food! And the people who work there also very friendly! We were in the 2+2 room and we get one extra bed, so we could stay in one room, what is really goed. Very often we have to take two rooms and me and my husband need to spend holidays in separate rooms, like a family of 3 kids an unicum is. Nice hotel! Really nice. There is no private parking and it is difficult to find a place to park at the evening. And also really beautiful place at the sea. I wish I will come back.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Ania Thank you for your review and the kind comments & sentiments therein, these are very much appreciated and I am really pleased you had a great stay between Christmas & New Year. I hope we will have the pleasure of welcoming the whole family back again in the near future and we will try to assign you the same room as you had the last time-we will also put a fridge in there if you need one Once again, thank you for your feedback and we wish you and your family a Happy New Year Kind regards Neil

"Longest refurb ever! "

3
Alison23lufbra, Loughborough, United Kingdom 31/12/2018

We visit every few months to see family but seems the refurb -apart from the ground floor-is still no further forward! Bedrooms are ok but ready for updating! Staff are friendly especially Matthew in the bar!!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Alison Thank you for your review and the kind words regarding Matthew, I will ensure he made aware of your praise. Now that the ground floor has been completed, we will continue to work in the bedrooms so I hope on your next visit you will see the improvements we are making Once again, thank you and a Happy New Year Kind regards Neil

"Christmas at the Clifton"

5
rosiej368, London, United Kingdom 29/12/2018

We have just returned form a 3 night Christmas break at the Clifton and can only say that it was lovely. We had a room overlooking the sea, more food than we could eat and friendly staff. It was the first time that we had booked a trip like this and we were a little apprehensive, we needn't have been. From the moment we arrived to the time we left we were looked after by helpful, friendly staff. Our room was as you would expect for the age of the hotel and overlooked the sea - perfect! Waiting for us in the room on our arrival was a hamper full of Christmas goodies, an unexpected treat. The room had everything you needed, including a full sized bath. The food was plentiful, well presented, a good selection and very tasty. The entertainment was low key, which was perfect for us. A thoroughly lovely time, did not want it to end! We will definitely come back.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Rosie Thank you so very much for your wonderful feedback following your Christmas stay, it has made very pleasing reading and I am genuinely pleased you enjoyed your stay. I will ensure your praise is passed onto all those concerned and I hope we will have an opportunity to look after you again in the future Once again, thank you and a Happy New Year Kindest regards Neil

"Simply Wonderful "

5
CottageCookies2009, Braughing, United Kingdom 27/12/2018

A large group of us travelled down to Folkestone to attend a family wedding on the 8th of Dec. I booked a family room for my wife & children also a double room for my mother & father in law, both rooms were faultless, clean tidy with a sea views. Reception, bar staff & waiters were all polite, kind & very helpful. The morning breakfast was exactly what we needed before our journey back to Hertfordshire. Thank you for making our short stay so enjoyable, we will return.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you so much for your lovely review and kind sentiments therein, these are very much appreciated and I hope the wedding was just as successful as your stay with us. I genuinely hope we will have the chance to be of service again in the future and we look forward to welcoming you back Kindest regards Neil

"Nice enough"

3
User 27/12/2018

Small details such as hook in bathroom was snapped off leaving sharp edge soap dispenser was broken card board wedged in Windows but they still rattled .downstairs is plush and very nice with refurbishment of restaurant parking is a real problem if you arrive mid evening

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the feedback contained therein, it has been extremely helpful. I am sorry that everything wasn't as it should have been and your comments regarding the hook and windows have been addressed. I do hope we will have the chance to look after you again in the future. Kind regards Neil

"Xmas do"

1
jackieaO8646SX, Folkestone, United Kingdom 26/12/2018

This place was not our 1st choice & we were VERY disappointed from beginning We were a party of 16 & the rooms were split into 2 small rooms 1 had a very noisy party of girls & ours had the postage stamp (I am being generous) dance floor when each time the party in next room came in they completely filled it so no one else could dance, it also had the food which was a buffet when we were given the impression it would be served to us, & our tables were split in 2 the other table being tucked into the bay window so we could not speak to each other when we queried this with the manageress she said it was the only way they could do it & apologised I also said had we known this would have been the layout we would not have booked again a mumbled apology was given.The meat was advertised as kentish sirloin in reality it was slices of overdone cheap cut of beef in gravy same with the turkey the sprouts were raw & could have been used as weapons,& as for the roast potatoes they were dry & barely roasted for dessert I ordered fresh fruit salad with honey comb ice cream it was vanilla ice cream with lumps of honeycomb mixed in & chopped up bits of melon if it had not been for the fact the food was hot (mainly because we were 1st table up) we probably would have demanded our money back & left there & then. The Disco was rubbish as he seemed the more interested in the female party from next door who as I said earlier they monopolised the floor every 10mins. All in all it was a very disappointing evening 1 that will NEVER be repeated or recommended.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jackie Thank you for your feedback following your party night at the Clifton Hotel. I am genuinely sorry that the evening was not the success either of us would have liked. I have taken onboard all of your comments and these will be discussed at length with all those concerned especially the DJ. I can assure you the meat was purchased from our nominated suppliers and I am sorry you found this unsatisfactory, we will however, be going back to our suppliers with your feedback in order for them to review their quality standards. I really do appreciate your review it has been enormously helpful and I sincerely hope you will consider visiting again whereupon we can demonstrate our true levels of service Kindest regards Neil

"Mrs"

5
Beatricegraynoth29, Folkestone, United Kingdom 25/12/2018

Enjoyed a very nice meal in the MPW restaurant on Fri 21st two of our part had steak which the sad was very good,the other two had the fish cakes that were slalom very good. The staff were excellent,all the staff in the Clifton are always very friendly and helpful they are a huge asset ..

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Beatrice Thank you for your review and your very kind comments, these are really welcome and we are really happy you and your guests had a wonderful time I hope we will have the chance to say hello in 2019 but in the meantime, we wish you all a Happy New Year Warmest regards Neil

"Overnight stay"

4
User 21/12/2018

Much improved over last few years with a fortune spent.Very friendly and accommodating staff.Always nice to stay Downstairs restaurant nice too.Its an old building and can get hot on upper floors Since the change of management it has a much more welcoming atmosphere

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Ian Thank you for taking the time to give us your feedback following your recent stay, this is very important to us and I am pleased the changes we are undertaking are having the desired effect. I hope we will have the opportunity to be of service to you again in the future, however, in the meantime, we wold like to wish you a very Happy New Year Kindest regards Neil

"Excellent value"

5
Isabel B, London, United Kingdom 16/12/2018

Great value hotel. Fantastic location and lovely staff. The public areas are a delight and food in the hotel is very good . Bedrooms are older but the beds were comfortable and the facilities were very clean. Amazing breakfast choices . Would recommend.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Isabel Thank you for taking the time to give us your thoughts on your recent stay, these are very much appreciated as are the 5 stars. I'm really pleased we managed to look after you during your well earned break and we look forward to welcoming you back again on many future occasions Kindest regards Neil

"Poor bed"

3
User 06/12/2018

We stayed on Saturday it was cheap enough for off season, the common areas of the hotel are very nice the breakfast was ok for roughly £12 per head. The staff are pleasant , the room is dated that's ok didn't mind that.... but the bed, bedding and pillows were awful I didn't sleep all night the bed tilted backwards and the mattress was appalling, the pillows were as thin as napkins even both folded over didn't make one decent pillow I ended up with backache and neck ache when I told receptionist she just said sorry that was it! We were a party of 8 2 had good beds 2 had bad when you stay in a hotel the bed is the most important part if the that's rubbish it makes the stay rubbish

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Bluejay Thank you for your review and the constructive feedback therein, this is very much appreciated. As you mentioned, the ground floor has been totally refurbished and we are now carrying the same standard of work into the bedrooms which have now commenced. I genuinely hope you will revisit us again in the future and be able to enjoy the further improvements we are undertaking. Once again, thank you for your review, it has been most helpful Kindest regards Neil

"Mrs E. COLE"

4
User 03/12/2018

Good value . Great value breakfast. Little bit noisy outside on Friday night. Lovely staff. Late night drinks and coffee available. Close to sea and shops.Room very comfy, no rush to check out. Would stay again

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mrs Cole Thank you for your review and the wonderful comments & score, these are very much appreciated and I hope we will have the chance to be of service again the next time you are visiting Folkestone Kindest regards Neil

"Stayed Sunday and following Thursday - two nights but like 2 different hotels"

3
Violet250951, Norwich, United Kingdom 02/12/2018

It is so disappointing that I find myself having to write this review. We stayed on Sunday 25th Nov. on our way to Belguim. With a Groupon deal - dinner, bed & breakfast. We were given a lovely welcome, our room was spacious, very clean and very comfortable. The service in the restaurant was efficient, attentive and the food in the Marco Pierre White restaurant was excellent. Everything so good in fact when we reached our destination in Belguim we bought another Groupon voucher to return to The Clifton the following Thursday on our way home. What a mistake! We were met by the same friendly, helpful blonde receptionist, who very kindly allowed us to check in early, but everything after that went down hill rapidly. We had an average lunch in the bar with very cloudy beer. We were made aware very quickly why things were very different! The staff were running around like headless chickens preparing for the arrival of Marco Pierre White the following day. In the evening we waited 50 minutes for our starters to arrive. Three different people took our drinks order and they still arrived separately. It was not until the lovely Marie took charge of our meal that things improved. Breakfast, of course, was on the day of Marco's anticipated arrival - need I say more. What a great pity.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Violet Thank you for your review and the considerate and constructive feedback therein. This is very much appreciated and I am sincerely sorry that events on the Thursday did not resemble your experience on the previous Sunday, there is no excuse for this and I will highlighting your feedback in order for us to improve our consistency. Whilst having a visit from Marco Pierre White is in itself a great occasion, it should NOT have detracted from the experience offered to our guests and I am sorry it has done so during your visit. I sincerely hope you will consider staying again in the future should you be visiting Belgium again and thus, give us the opportunity to restore your faith in us. Once again, thank you for your feedback, it has been invaluable Kind regards Neil

"Great hotel"

5
Robin H, kent uk 02/12/2018

Just had 2 night stay & I've got to say I read some of the poor reviews so was a bit apprehensive, but was quite impressed all round. The staff were friendly & helpful. The room, although was a bit tired, it was clean & large with all needed facilities like ironing board, hair dryer etc. Separate shower & bath in again a very large En-suite. Really cannot fault it. Piano bar was great, never tried the restaurant while we were there but will definitely have to give it a try next time. We had a good experience & would recommend.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Robin Thank you for your review and your kind sentiments therein, these are very much appreciated as is the praise for the team. I will ensure that this is passed onto all those concerned and I hope we will be able to look after you in the Marco Pierre White Restaurant on your next visit. Once again, thank you for your words of support and appreciation Kind regards Neil

"Company Event"

4
User 23/11/2018

We used the hotel as the base for our 2 day staff training event and the service we received was spot on. The staff were extremely helpful throughout and the catering was excellent. We would be very happy to return in the future.

"Lovely front of house but room very dated"

3
User 21/11/2018

The common area of the hotel looks amazing and a good job has certainly been done renovating this. However, I was very dissapointed with the room. The decor was very dated and the bathroom suite was a shade of green I thought was left in the 70s. The extractor fan from the bathroom turned on every time the light was turned on an woke my partner as it was so loud. It was also impossible to get a reasonable water temperature for showering as once set it continually fluctuated between warm and scolding hot! Would recommend for somewhere cheap to stay if in the area.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Emma Thank you for your review and the feedback contained therein, it is very much appreciated. I will task the maintenance team to investigate the loud bathroom extractor fan as a matter of urgency. Regarding the rest of the bedroom decor, as you have mentioned, we have commenced a refurbishment program for the entire hotel and this is now being carried forward into the bedrooms now that the ground floor has almost been completed. I hope we may have the pleasure of you and your partner again in the future whereupon you can see and enjoy the changes we are making. Once again, thank you for your review, it has been most helpful Kind regards Neil

"Fine for the price"

4
Garandjaninvan, Cardiff 21/11/2018

Room a bit dated, especially the bathroom, but refurbishment is ongoing, so this should improve. Only there for one night, but no complaints as the price was very reasonable. Bathroom had a steep step going down to it, which I managed to fall down twice, despite all the warning notices!!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the feedback therein, this is really appreciated. Indeed, we are continuing with our refurbishment program which is encompassing the whole hotel so I am sure on your next visit you will see the further improvements we are making. With regards to the step in the bathroom, whilst there are notices advising guests of this, I will look at any areas that an improvement can be made. Once again, thank you for your review and we hope to see you back again in the future Kind regards neil

"Very close to lees hall"

5
User 19/11/2018

I have stayed at this hotel a few time now and find it great, staff very friendly and helpful food good if I am in this area I will always book the Clifton hotel the rooms a comfortable and clean great hotel

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Inspire Thank you for your kind words and wonderful sentiments, these are very much appreciated as are the 5 stars. I look forward to welcoming you back on many future occasions when you are in this areas. Once again, thank you for your review and supportive feedback Kindest regards Neil

"Quietly confident"

4
David C, Ascot, United Kingdom 19/11/2018

Newly refurbished, the Clifton makes the most of its prime location on Folkestone's classically stylish Leas. Warm welcome from the friendly and professional staff. Comfortable public areas and an excellent bar. Tempting patisserie is a thoughtful addition - naughty but nice... Rooms are light and airy mostly with sea views. All in all a great destination for travellers. And best of all, it features a Marco Pierre White restaurant that more than meets his exacting criteria. (see separate review).

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear David C Thank you again for your positive feedback and kind words, these are very welcome and I hope we will have the chance to be of service to you again on many future occasions Kindest regards Neil

"A wonderful stay"

5
ToraHarleyCharley, London, United Kingdom 13/11/2018

The staff were so accommodating and helpful, they went the extra mile. The hotel was clean, warm and friendly. The price was very reasonable. A wonderful stay and I would recommend it, without hesitation.

"Fabulous stay"

5
User 13/11/2018

We only stayed one night but we had a wonderful stay - huge room with good bathroom and the staff were all so friendly and helpful. We had to miss breakfast as we were up before dawn to join the Armistice events. It's a fine building and a great location. Really excellent value for money.

"Murder mystery fun"

5
bookwormmaureen, Meopham, United Kingdom 10/11/2018

Stayed overnight following a murder mystery event. Lovely evening, great fun, hotel has been/is being renovated, our room on 3rd floor was clean, comfortable and newly decorated. Walk on the beach in the morning followed by a very nice breakfast. Will be returning, never been to Folkestone before but we'll be back

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Maureen Thank you so much for your review following your murder mystery evening, which I'm glad you enjoyed. I agree the beach is a brilliant place to take a stroll either before or after breakfast..I hope we can look forward to welcoming you back again soon :-) Kindest regards Neil

"Lovely hotel"

5
ronniechambers2017, Hartlepool, United Kingdom 05/11/2018

I stayed here when I had an interview in Folkestone. I had expected it to be adequate possibly cheap and cheerful , a bit tired and frayed around the edges type of hotel. I asked a local resident for directions and he told me the hotel had just had a refurbishment. This made me think my previous fears may of been true , but I was pleased to hear I was to be staying at a hotel recently refurbished. On checking in I was greeted by a receptionist who was both helpful , friendly and professional. My room was small but very tastefully decorated, it looked out onto a panorama of the English Channel. It was a little hot but opening the window sorted this out. The bathroom was clean and modern and had nice toiletries to use when showering. I also noticed a fan and a traditional easy to use iron and ironing board. The hotel impressively contained a Marco Pierre White steak house restaurant and a coffee shop. The hotel bar was very smart with knowledgeable staff who on my visit served me a couple of beautiful cocktails made with Sloe Berries. In better weather you could also drink outside on a patio overlooking the promenade and sea. The breakfast room , adjacent to gardens , was clean and tastefully decorated, the breakfast was quality and the staff friendly without being obtrusive. The hotel is well situated for other restaurants should you choose to eat elsewhere , there was an Italian or Greek restaurant next door to the hotel. A Pizza takeaway 5 mins walk away and a couple of great bars The Chambers , Radnor Arms, Bouverie and Firkin ale house 5-10 mins walk away. The station is a 15 minute stroll up leafy Castle Hill Road. I was surprised , I enjoyed my stay here and would definitely return if I am ever in Folkestone. I would highly recommend a stay at The Clifton, its great value.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mr Chambers Thank you very much for your in depth review and kind sentiments about the hotel, these are very much appreciated and I will ensure your praise is passed onto all those concerned. I hope your interview was a success and we look forward to welcoming you again should you have need of accommodation in the Folkestone area in the future Once again, thank you for your review it has been very helpful Kindest regards Neil

"weekend away with chunnel to Calais"

5
stephen j, worksop 05/11/2018

stayed here on a friday night, on arrival the receptionist, (male, maybe American) greeted us with a smile and some banter, fantastic start....the reception room and restaurant were luxurious and welcoming, the room was adequate with 2 beds, clean, tidy and warm, breakfast sat morning was a buffet, with full monty ingredients and continental meats, cheese and pastries. all of good quality and volume,had a drink in the bar at night, very nice decor and service, all staff were polite and smiley, brilliant place to stay, my wife and i will return to this place...thanks...

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Stephen Thank you very much for your very kind words and high marks. It has been a pleasure to read your comments and I am so pleased that the team made for a fantastic start to your break We very much look forward to welcoming you back again in the future so we can carry on the banter! Kind regards Neil

"Ocean Views"

3
MelBTravelblog, London, United Kingdom 04/11/2018

I used this hotel as a base while exploring the surrounding castles (Dover, Walmer & Deal). It was nice for the price and the wifi worked well in the room. l had ocean views & when it was clear l could see France. All day parking costs £3 & breakfast is additional £10 per person. There are plenty of places in town & McDonald's 10mins walk if you don't want to pay £10 each for breakfast. The rooms were a little outdated but not a big deal for the price of the room.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mel Thank you for your review and the kind words therein, these are very much appreciated and I sincerely hope we would have the pleasure of your company again should you be touring once more in this area Once again, thank you for your comments, they have been most helpful Kind regards Neil

"Good location, reasonable price, second stay here."

4
Angela A, Cheltenham, United Kingdom 03/11/2018

Second visit to this hotel. Great location, easy to park (at a cost of £3 per day),leave the car and jump on the bus to go to places. Walking distance to town centre, shops, bars, restaurants etc. Room was OK but the bathroom was tiny this time. Any more than an average person (no offence to anyone) would not be able to use the loo! Towels, toiletries all good. Tea/coffee making facilities in the room. Nice view of the gardens. Room was also very hot (although the weather outside was very cold) and the old sash window hard to open. Lift incredibly small and seems a bit rickety but we were only on the first floor so used the stairs once we had dropped the cases. Nicely furnished lounge, bar, public spaces. New addition of Marco Pierre White themed restaurant. Loved the big black and white chair! Good buffet breakfast with squirrel watching included for free!. Costa Coffee a bonus. We had lovely, friendly staff. Will visit again for next family occasion.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Angela Thank you so much for your review and the kind and supportive words therein, it has been a pleasure to read as much as it was to be able to look after you. I hope we will have the chance to take care of you again and we will do our best to arrange the squirrels at breakfast once more Thank you for your kind words Best wishes Neil

"Excellent rating all round"

5
User 26/10/2018

the hotel has been refurbished it seems and has set a new standard. excellent staff and service all round. Clean and well furnished rooms, excellent and helpful staff. one very small point the lift has seen better days but cant really complain would recommend it any time.Forgot to mention a new restaurant and inhouse coffe shop (costa)

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your kind words and high scores following your recent visit, these are very much appreciated and I will ensure your comments about the 'excellent staff' are passed onto the whole team. I hope we will have the chance to be of service again in the future and we look forward to welcoming you back Kind regards Neil

"Disgusting"

3
User 25/10/2018

Stayed here the night of the 23rd Every thing was fine. Booking in was a breeze. Staff helpful and friendly. Untill breakfast. The wife and myself went for breakfast at approximately 7 o'clock. No one at the door so we looked for a table. Next thing we new a waiter came over to us and snapped at us. Asking what we were doing. I told him are room number and he said you had better sit there then. Pointing at a table. I said to him my son and his fiancée will be down soon to join us. Who were also staying at the hotel. After a roll of his eyes and disgusting look he said well sit there then. Pointing at another table. After about five minutes my son came in and over to our table. The waiter came over to them and snapped at them as he did us. Saying what are you doing. Again we explained. After the roll of the eyes again and the tut he walked off. Next thing my son got a nose bleed. Just a small one I might add. So I went and asked the waiter for a small plastic bag to put the tissues in I suppose I could look for one was his reply. And he trundled of muttering only to reappear 2 minutes later with no bag and totally ignoring us. This upset my son as he was embarrassed about the nose bleed as it was so he said he didn't want any breakfast and got up and left. Without even a cup of coffee. This was such a disappointment as the rest off the staff where very pleasant and helpful.

"Great hotel in super location"

5
Susan H, Wakefield, United Kingdom 25/10/2018

Stayed here overnight both ways en route to France for a short break. The hotel is in a lovely location. We received a really warm welcome at Reception and we were allocated a lovely big room with a big bathroom and fabulous sea view. All the staff were very friendly and helpful. The hotel is currently undergoing refurbishment, the public areas are complete and the new decor is fabulous. On the first evening we had dinner in their Marco Pierre White restaurant. Service was good and the food was excellent; again the staff were super. We ate breakfast in the new conservatory part of the restaurant, overlooking the garden behind the hotel, which was so peaceful and beautiful. On the evening of our returning stay we ate from the bar menu in the Oceanbleu bar, which is absolutely stunning. Food and service were excellent again. Although the hotel does not have it's own car park there is public parking outside and the hotel can arrange electronically resident parking at £3 from arrival time until 12 noon next day. Would certainly return to this hotel, it was an absolute pleasure to stay here. Thanks to all the staff.

"Friendly staff"

3
Rainhampete, Rainham, Kent 22/10/2018

Upgraded room was OK, but turned out a bit pricey for the size of room. Amenities in the room were good, large bathroom (as big as the room|) and sea view. Nice restaurant (Marco Pierre White). Not too pricey considering the named restaurant, good décor and good breakfast. Well positioned just opposite the Leas Cliff Hall and on the Leas. Coffee shop (Costa) and nice bar area. Vey small lift!

"Rooms"

2
User 21/10/2018

Stay here as we was racing at lydden hill my room was small bang my knee on the wall to may times at night could not move the single bed away from wall and it was a short bed feet hanging out of bottom of bed so not much sleep could not use the toilet with out putting my foot in the shower towel rail did not work no extra pillows on a good point veiw of the sea was great and bar staff was great happy and even remember the drinks we had even with loads of other people there

"Afternoon tea"

2
User 18/10/2018

Went yesterday for afternoon tea it was pretty poor, scones were rock hard and impossible to cut, the sandwiches were ok but cakes disappointing. Second pot of tea was rather weak. We weren't the only one's to complain about the scones. Staff are great and the waiter looking after us was very apologetic. Not the first time we have been here but will think twice before booking again.

"afternoon tea"

2
Gill S, London, United Kingdom 17/10/2018

Welllll, i have had many an afternoon tea,some good some bad and this rates up there with one of the worst ! Staff were great but oh dear,what a pathetic excuse for an afternoon tea.probably half a sandwich each,hardly any filling. 2 flat scones,one of which was so hard we couldn't eat it.the most depressing looking cakes ive had the misfortune to witness,soggy,tasteless and sparse! 1 tiny pot of cream between us,no butter helped ourselves to jam..Tea was fine,coffee cheap.Guy who looked after us was great and was visibly embarrassed at the state of the scone i showed him..NEVER again,shame as the hotel is beuatiful

"Afternnon Tea"

3
LynnebKent, Kent 16/10/2018

My friend paid for me and her as a treat to attend an afternoon tea at this hotel. Would I recommend NO! On arrival asked the Canadian/American receptionist about parking ....one word for him RUDE! He really needs to be sent on a customer relations course. Finally got seated knowing we were going one would of thought they would have been prepared NO! We were told to chose a table in the bar area not ideal but hey! We chose our seat and the waitress then came and cleaned the table and asked us to move so she could lay up! Finally the tea arrived two pots one jug of milk. Tea was ok then the main part ! Well least said I suppose but here goes. The sandwiches scones and ‘homemade cakes' .... that's a term I would use very very loosely as they were no more homemade than Christmas in July! The bread with the salmon and cream cheese was hard, the scones well when you tried to cut them just crumbled and broke where they were so so hard and as mentioned what is advertised as ‘homrmade Cakes' were ummm yuk! The only thing salvageable were the shop bought macaroons! My friend had paid for four guests and as coupon was almost expired or two other guests were unable to attend so we thought be good to take them home their ‘afternoon tea. When we asked for it it was like but there's only two of you my friend explained she had paid for four and wanted four afternoon teas why we bothered is absolutely beyond me During the time we sat there no one checked if we werenok if we wanted more tea or even water too too up' The reason I gave it a three rather than a one was the views and the actual decor. Have been to many best westerns for afternoon tea ... Folkestone you are sadly very very poor relatives compared to the others and really need to up your game

"Great stay"

5
Valtaylor1, Chester, United Kingdom 15/10/2018

Stayed here recently for 2 nights. Staff were lovely, especially Maya in the restaurant for breakfast. The hotel has recently been renovated and has been really well done, we stayed in a recently renovated room which was lovely. Would definitely recommend.

"Clifton"

5
User 08/10/2018

Very good hotel vey helpful staff and great views of France which always impresses me. Very goog disabled access although the smokers tend to hover around the main disabled access and at times we have found ourselves having to wait for them to finish before gaining access into the hotel.

"Marco pierre white restaurant"

3
User 07/10/2018

We have been here twice now and frankly I don't think Marco Pierre White has done the Clifton any favours by putting his name to it. He hasn't even been to the restaurant but the prices reflect his name. Our first visit was for Sunday lunch was faultless. Everything was freshly cooked and as we asked for the beef to be rare the chef cooked steak for us as the roast beef was well cooked. However our second visit was on a Tuesday and a special occasion. This meal was overpriced for what it was. The mixed grill was in a small dish with nowhere to cut the meat. The burger was edible but nothing special and the chicken was beautifully cooked but once again overpriced. Surely if a top chef puts his name to a place he should protect his reputation by visiting and guiding the staff to his expectations.

"A pleasant place to stay"

4
Mclala73, London, United Kingdom 02/10/2018

Great location on Folkestone leas. Our room was very clean, spacious and light. We had views of the English Channel and the bandstand located on the lead. Very attentive staff, overall, a pleasant place to stay.

"Weekend to visit theatre"

5
User 02/10/2018

Hotel was excellent. Staff courteous friendly and helpful. Room and bed extremely comfortable . Food very good in the Ocean Blue bar but the icing on the cake was the Marco Pierre White restraint where the ambience food and service was superb. All in all a very happy stay.

"Four night stay"

5
Michael A, Leek, United Kingdom 02/10/2018

As a single traveller I am often given a very small room.......not so here. I requested and was given a sea-view room and have to say that it was excellent. It had a comfortable bed and a very good quality television. Breakfast was also very good. The only drawback was the parking situation. I had to park on every occasion about 10 minutes away, Ok for me but not maybe for everyone. Nice clean place and excellent staff. To be praised all round. I shall certainly go back.

"Weekend visit "

3
Paul L, Bristol, United Kingdom 26/09/2018

We booked the Clifton because of its situation just across the road from the Lees cliffs centre. It says in the hotel information that it has recently been refurbished. Well perhaps it has but I don't think all the rooms got to be renovated. Our room was on the third floor at the front of the hotel. The room was comfortable but the furniture needed updating as it was quite tiered looking . The bathroom was serviceable but but again needed updating. The lift to all floors in this part of the hotel was very small and not the most pleasant to use if your claustrophobic. Most of the staff were helpful but not all. I found that some of the staff at breakfast were not as helpful as they could have been. On both days we had to ask for coffee more than once. The food was ok but they had trouble supplying it all at the same time and we had to wait for eggs or bacon as it ran out . I can't say the it was busy in the restaurant so I'm not sure why they had a problem. All in all I can't say it was an unpleasant stay but it could have been better. Will I stay here again, I'm not sure........

"Evening away"

3
zfeltham, Ashford, United Kingdom 16/09/2018

At the point of booking we had booked a so called executive suite, in my opinion there was nothing executive about the room at all. Our room was right opposite a very noisy bar with loud people and music till at least 1am. Breakfast was a little to be desired, under staffed and quite disorganised, they had run out of bacon and sausages, then ran out of orange juice. In all quite disappointing.

"Perfect hotel"

5
User 14/09/2018

This is the absaloute best hotel you can stay at in Folkestone. The staff are beyond helpful and will bend over backwards to ensure you have everything you need. One staff member who sticks out in my mind was Logesh behind the bar, who was supremely knowledgeable and curtious. I spoke with him and new staff member Sarah for a good while and found them to be knowledgeable and good company. 10/10 Will visit again.

"Fantastic hotel with a beautiful seaview !"

5
PH12345813, Kent, United Kingdom 12/09/2018

We stayed for 2 nights and had a lovely king room with a stunning sea view. The staff were brilliant,Phillipa on reception ,Manos in the bar and Shane and Matt in the new amazing Marco Pierre White restaurant were all so professional ,friendly and so very helpful .They made us feel very welcome and we had a lovely time there. The food in the new Marco Pierre White Restaurant was absolutely beautiful ! We will be returning again soon What a lovely place this is . We would highly recommend

"Great Location"

3
Peterji, Milton Keynes, United Kingdom 12/09/2018

Had a 3 night stay at the Best Western Cliffton Hotel, Staff very welcoming and helpful. Good breakfast, pleasant reception area. Our room up in the eve's was pretty dated and the shower bath could have been antique. The lift tiny 2 people or 1 with luggage the inner doors kept closing on you while trying to get out, hopefully been repaired now. The sea view from the room was great. We would stay again but would prefer a more modern room.

"We were attending a wedding east of Dover with reception at Lees Cliff Hall"

4
dshopkins04, Southampton, United Kingdom 11/09/2018

Excellent location for those attending Lees Cliff Hall for a function.....Ideal for a promenade on the Leas.......Parking can be a bit of a lottery ....We were lucky......Staff very friendly............Downstairs is excellent........Lift to 4th floor rather small and slow.....Our standard room was perfectly adequate.........If staying more than 2 days would enquire about a superior room.........We enjoyed our stay and would stay again.....

"Well situated hotel close to town centre and seafront"

4
davidjjhall1, Worthing, United Kingdom 10/09/2018

A very pleasant welcome from Reception for our visit to our wonderfully well-equipped large room. The hotel has recently been re-equipped with a beautiful dining room and bar area. Whilst we were there we noticed that further building work was still in progress and it will be exciting to see how the hotel has been improved on our next visit.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear David Thank you so much for your very kind review and the sentiments therein, this is very much appreciated. I hope on your next visit you will get to enjoy the further changes we are making as well Once again, thank you for your feedback and support Kindest regrds Neil

"Great location"

4
Mini D, Krakow, Poland 09/09/2018

Great location and fabulous staff. The hotel is in need of a face lift would be the only complaint. It was clean and well worth the price. Breakfast was awesome. With a buffet that was plenty for our group.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mini Thank you for your review following your recent stay, this is very much appreciated as are your kind words and sentiments. We are currently undertaking a refurbishment program which will now concentrate on the bedrooms now the ground floor has been completed. Once again, thank you for your review, it was a pleasure to read Kind regards Neil

"Good first impression, quickly dashed"

3
Paul B, Devon, United Kingdom 07/09/2018

Ok hotel. Lift very small and slow. Downtairs/bar/reception and dining room of very good standard but once you leave this area it goes downhill. Room dated very hot, bathroom even hotter. Bedcwss in two levels due to broken castles. Bed head not fastened to wall at one end. Stained carpet. Lots of tea/coffee etc. Toiletries very good. Breakfast, buffet style, was ok. Handy for the beach and short walk from town15 minute walk to the Railway station.

"Wonderful"

4
clareschoey, Bristol, United Kingdom 02/09/2018

Stayed here on returning from France for 1 night. Fabulous large family room with all you'd expect from the Best Western in comfort even in a very old building. Facilities good for the size of the hotel, staff all very helpful and pleasant. Breakfast was good, plenty of choice, very tasty. Would recommend this hotel.

"BH weekend"

3
User 28/08/2018

Hotel very pleasant, reception service very friendly and professional. Family room was a good size with a nice bathroom. One thing that is letting the hotel down is breakfast and service during breakfast. Food is not replenished often enough, nobody was checking what food was running low. Waitress not interested in assisting us with finding a table during busy service and not asking for hot drinks order. On both days very long wait for coffee/tea.

"Highly Recommended"

5
User 27/08/2018

Stayed here for one night prior to taking Eurotunnel. Found the place very good value and clean and comfortable and very helpful reception whe checking in. The rooms in Hotel were very good. Very convenient for shuttle the following morning.

"Birthday weekend "

5
User 21/08/2018

Booked into hotel on 10th very friendly rooms very nice we were on first floor and friend had 4th floor Our Hotel room was looking out onto the sea front, so got a bit noisy if the windows were open at night as opposite there was the bar /club. The Decor inside the hotel is Victorian in style, has a kettle and beverages ie coffee and tea and biscuits bonus!! which is a must for me wherever i go. The hotel is very close to the sea and such a lovely walk along the leas The staff are very polite and curtieous and very helpful. Will defo go back there again

"Breakfast NOT included!!"

1
User 21/08/2018

Booked a twin room for 2 people with breakfast included but when we got there we were told breafast was for 1 person and made 2pay extra for the second person even though our booking confirmation had two names listed and advised breakfast was included in the price. The receptionist argued with us for 10minutes wouldnt get a manager and in the end we just gave in and paid for an extra breaksfast. Wont be returning.

"its getting there"

5
mark c, London, United Kingdom 21/08/2018

really smart renovations so far, will be the hotel of folkestone when its ready. very friendly bar staff and reception staff. Really smart looking new bar area with perfect pints of stella served, cold and nice glasses! Great location too as always! Nice touch with toiletries too. Stayed here with my four brothers.

"Good location"

4
traveller1sussex, SUSSEX 19/08/2018

Clean hotel on the beach close to tunnel and town. Good size room and bathroom with shower over the bath. The only negative wascthat the bed was uncomfortable mattress lumpy. Parking can be a problem but we were lucky to get one outside the hotel. Breakfast was very good.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give us your feedback, this is very helpful. I have noted your comment about the mattress and will ask the housekeeper to look at these with a review to replacing any that aren't satisfactory. We are undertaking a refurbishment of all the bedrooms so every single bed will be replaced in the near future Once again, thank you for your comments, the kind sentiments.and praise Kindest regards Neil

"So disappointed"

2
SRAF, kent 18/08/2018

Popped in for lunch. Took ages before we got our drinks however they were lovely g and t's. But the food..... where do I start! The nachos with chorizos were inedible (we did get our money back after complaining twice) and the seafood basket was greasy and very disappointing. Please ditch the curtains they detract from the great views.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear SRAF Thank you for taking the time to give us your feedback following your lunch visit, this is very important for us and I will take onboard your comments and discuss these with the Chef in order to improve upon what you experienced. I sincerely hope you will pop in again and afford us the opportunity to restore your confidence in us Kindest regards Neil

"Comfortable stay"

4
Ht57, Sheffield, United Kingdom 13/08/2018

Very comfortable stay. Large room which was clean. Very good value for money. The staff on reception were very friendly and approachable. Excellent location on the seafront for a walk along the front into the town. Ideal stop for the tunnel.

"Getting better and very enjoyable stay as ever"

4
Jupoon, London, United Kingdom 11/08/2018

We have been visiting the Clifton for many years and have always appreciated the location, ease of access and restaurant looking on to the park. We had no idea that they are in the throes of refurbishment, but they have made huge progress and somehow retained the old charm of the building....we had a top floor room looking on to the sea and enjoyed the winds and the crying seagulls, and a good nights sleep. The catering is still not in its final position, while building work is being completed on the ground floor restaurant area and outside terraces: but the staff are handling the pressures really well, friendly and hard working under the temporary arrangements. Breakfast was great, the tea room and bar at the front light and airy, bar snacks fine. We can't wait to come back when it is all completed....might be some time but we'll keep coming to check on progress. The bedroom clean and all in order, great nights sleep - just hope bedroom refurb doesn't go over the top and keeps some simplicity.

"Lovely Hotel"

5
User 09/08/2018

Reception staff very lovely. Breakfast chef lady was lovely. Common parts new and beautiful. The location near the sea and shopping is perfect. I would recommend it to anyone wanting a clean quiet place to stay.

"Baby shower"

5
laurengrant2907, Greater London, United Kingdom 06/08/2018

I can not fault the chef at the Clifton Hotel one bit. They made the most amazing cake for my baby shower on Sunday. Not only did the cake taste amazing, it also looked spectacular. All my guests were very impressed! Would definitely recomend the Best Western Clifton Hotel.

"FIT FOR A KING- IF YOU CAN GET IN.."

5
ZiaCarluccio, Rome, Italy 05/08/2018

Now stunning HOTEL- New owners pleasure to meet them . Update in every way. Food is excellent - no room for complaint .Mostly jovial friendly waiters.Desk & Reception highly efficient. Room of my friend overlooking English Channel, stunning. Afternoon tea also a pleasure,as is Sunday Roast . BUT- Do me a favore and try to walk up the slope or steps IF you have mobile difficulties.And leave YOUR remarks.thank you.I and many others HAVE spoken.

"Poor Experience"

1
robrog58, Fakenham, United Kingdom 03/08/2018

Clearly some thought is being put into trying to bring this hotel up to snuff. It does after all have a cracking location with potentially lovely terraces and soon to have a Marco Pierre White steak and grill room. I wish them luck because based on our experience of trying to have 2 coffees on the terrace they have a very long way to go.. I won't go into all the details but even with a Costa concession adjacent to the bar it too nearly 45 minutes to get our drinks. They were not busy either...three baristas tried to make the coffee. The first 2 did not have a clue and literally left us standing around whilst complaing about lack of training. At the third time of asking I eventually convinced someone from reception to give it a go and we eventually got our drinks. This hotel dispalys all my pet hates about the really poor quality service we too often see in our country. Hospitality service is a very worthwhile and satisfying profession if staff are trained, incentivised, respected and managed properly..Whoever is investing money in this hotel needs to understand this very quickly as it will, be doomed to failure if they don't get some good quality management who appreciate and respect their staff, give them traing and supervise them to do a decent job I will come back when the new restaurant is open and only hope that Mr Pierre White will insist this hotel understands the value of competent and professional service and installs management that supports staff in this endeavour as this is so clearly lacking at the moment.

"So disappointed..."

1
Uk2usgirl, ely 02/08/2018

Having read some reviews of work going on I contacted the hotel prior. I was told workmen would be on site; but never expected this to be banging things outside my window just past 7am! Music from outside speakers has hindered us watching our Tv and had to ask twice for them to be turned down. Also ,they state breakfast is served until 10 am ,but if your much later than 9:20 things aren't replenished fully,so no choice but to go earlier. Paint coming off side of bath tub and bath room smells a bit mildewed. One large window doesn't open to let air in and the electric socket on wall next to bed is faulty. ( Husband is qualified electrician and diagnosed quickly) Very sad as this was a much needed break and now can't get the days back...

"Very friendly"

5
sandra_gillespie, Coventry, United Kingdom 30/07/2018

Stayed in the Best Weston Clifton Hotel for three nights including breakfast. Room was immaculate and well equipped. The breakfast had plenty of choice and delicious. The staff were very friendly, and nothing was too much trouble especially Philippa on reception. We go to Folkestone regularly and particularly enjoyed the air show and the red arrows. Will be staying there on our next trip.

"One night only"

2
Pamela-ormond, New Milton, United Kingdom 30/07/2018

Window broken, unable to open on a very hot night. Shower room tiny. Breakfast late and a shambles with head waiter telling staff off in front of guests, not very professional. Reception staff were lovely and very helpful.

"Nice position recently renovated"

3
Batista012, Limassol, Cyprus 30/07/2018

Has been totally revamped since we last visited a few years ago much more modern and in many respects improved but has lost some it's old charm. Beds and rooms still comfortable but could do with better ventilation to cope with recent heatwave. One thing hasn't changed is the staff attitude very helpful and friendly. Totally agree with a previous comment that the photo is misleading but if you step outside the hotel you are literally on the cliff walk with view over the Channel. Breakfast is still good and much can be be cooked fresh if you ask for it. but dinner has gone a bit nouvelle cuisine very nicely presented but a long way from a substantial meal! Parking nearby can be difficult as the hotel does not have a car park. Wifi connection a bit confusing but one of the staff soon helped and the connection is good. All very clean.

"Bad balue for price"

2
jane d, Canterbury, United Kingdom 29/07/2018

Location great Room npt 4 star at all requires updating plus room small for price double bed small Resturant breakfast staff are so rude. Sadly it was not nice badly managed hotel would not recommend this hotel to anyone. It is not a 4 star hotel either more 3 at its best

"A tired hotel "

2
roadsmun1, Tadworth, United Kingdom 27/07/2018

Stayed at the best western recently and from the outside it looks good with lovely views over the Chanel. Once inside you were greeted by efficient friendly staff and then it went down hill Only 1 lift working which took 2 people or 1 person and their luggage so with 14 of us booking in this took some time to finally get to our room. I was on the top floor and the higher you went the hotter it got . I noticed along the corridors the walls had been patched up thread bare carpets on the stairs and wiring cable running in and out of corridors Thankfully the staff and food made it a good place to stay but come on hotel chain it's only the staff which in my opinion make it THREE STAR

"Great position and surroundings but sadly lacking on the catering side!"

2
Champagne2015, Hythe, United Kingdom 26/07/2018

I have visited the Clifton Hotel three times now, twice for a snack lunch and once for a cream tea, the last time being 21st July when we sat outside. On each occasion having chosen something from the menu, after a very long wait, what arrived was not as described on the menu and on each occasion we had to complain. The cream tea was totally unacceptable with scones that crumbled they were so hard and having pointed this out they were taken away, microwaved and brought back with wet bottoms! This is a very nice hotel or I would not have returned three times in the hope it had improved but perhaps it is more focused on the needs of hotel guest than non residents who call in for lunch where the catering leaves a lot to be desired.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Champagne Thank you for getting in touch with us and I am sincerely sorry for the experiences you have had, these are not acceptable and I will take your feedback onboard and speak to the departmental managers in order to improve upon what you have experienced. I do hope you will come back, and if you do, please ask for myself as I would like to apologise in person Once again, thank you for your review, it has been most helpful Kindest regards Neil

"Family with young children"

3
User 24/07/2018

We were just on an overnight stop in a family room. The room was roasting hot, despite being much cooler outside. Some of the hotel looks to have been recently renovated but unfortunately for us not our room which was a little tired

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jim Thank you for your feedback and comments, these are most welcome. As you have mentioned, we are currently undertaking a complete refurbishment of the hotel and the bedrooms are part of this program. I have noted your comment regarding the heat in the rooms, and with it being such an old building we aren't able to put in air conditioning as yet. We have just purchased additional fans for all the rooms to help during this hot weather. Your review has been most helpful and I do hope we can have the pleasure of looking after you all again at some point in the future Kindest regards Neil

"Ten out of ten !"

5
_princessjojoe, Kent, United Kingdom 23/07/2018

A beautiful hotel , our room overlooked the sea it was immaculate, very clean and had lovely comfortable beds. The staff went above and beyond to help with anything we needed ,especially our receptionist . The food was exquisite ,lunch and dinner absolutely gorgeous and cooked to perfection by fantastic chefs ( The buffet cooked breakfast was very tasty too !) Such a lovely friendly place we felt sad to leave ! We are certainly booking again. Perfection and great value for your money too .

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear JoJoe Thank you so very much for your wonderful words and endorsements-this are most appreciated. I will ensure your praise is passed onto all those concerned and we very much look forward to being of service to you again in the future Kindest regards & Thank you again Neil

"Weekend overnight visit"

4
User 17/07/2018

BW Clifton is exactly as described clean and comfortable hotel room and a good level of customer service, I would stay over again, we had the room dinner and breakfast package and all was very satisfactory. If I were to make recommendations for improvement it would be provide background music in the dining room and the breakfast process was a little chaotic however the offering and quality met our expectations. good show BWC

Neil L, Manager at Best Western Clifton Hotel, responded to this review
Dear Rustylino Thank you for taking the time to give us your feedback following your recent visit, this is very much appreciated and I am pleased you had an enjoyable stay. Once the main restaurant has finished it's refurbishment it will have background music and it will also act s host for breakfasts so it will be much more pleasurable (and less cramped) Your feedback has been a great help & I do hope we will have the chance to welcome you back again soon Kindest regards Neil

"A visit to Kent"

4
Rob N, Milton Keynes, United Kingdom 15/07/2018

Stayed here for 2 nights. A nice comfortable hotel, no air conditioning, but there is a fan in the room. The hotel is very clean, the service is good, and the bar is well stocked, although no draught beer available. Breakfast was good, self service but cramped due to the refurbishment of the restaurant. Fantastic sea views and a great position, although parking is a bit of a pain.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Rob Thank you very much for taking the time to give me your thoughts following your 2 night break, this is very thoughtful of you and a great help to us. We are in the process of changing the draught real ale (although Boddington's is still available) so hopefully should you return in the near future you can sample a glass or two, moreover you can see the finished article in the new Marco Pierre White Restaurant Once again, thank you for your feedback and high scores Kindest regards Neil

"Heatwave in Kent"

4
Janet H, London, United Kingdom 15/07/2018

This hotel is in an excellent position. It has been recently decorated and looks good especially in public rooms. The breakfast is very nicely cooked and is self service. The staff are all pleasant and overall we enjoyed our stay. The room was very hot as the temperature outside was too. There was a fan in the room.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Janet Thank you for your help and support with your review, this is very much appreciated. I am pleased you enjoyed your stay and the team looked after you! I do hope you will find time to return in the future so we have the chance to look after you once more Kindest regards Neil

"Lovely hotel in good location "

4
Compass1001, Plymouth, UK 14/07/2018

We stayed two nights. Room was very comfortable but extremely hot. It's an old Victorian building so air con is probably impossible. They do provide fans. Lobby and communal area are kept very clean and nicely decorated. The bathroom is a little dated but everything works. Restaurant was nice and fairly priced. Staff are very efficient and friendly. Martin at reception especially. You can pay £3 to the hotel for them to arrange for the parking which is in front of the hotel so very convenient. Location is awesome. By the water and 10 minutes walk to city center. We had a pleasant stay.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Compass Thank you so much for your very thoughtful words and constructive feedback following your 2 nights stay-this is very much appreciated as are the kind sentiments regarding Martin & the team. I hope you will find time to visit again in the future whereupon you will be able to sample and enjoy the further changes we are making Once again, thank you very much for your review, it has been most helpul Kindest regards Neil

"Disappointing"

2
User 10/07/2018

If a hotel is going to have no parking and their restaurant closed for refurbishment, then they should at least warn you. Very dated rooms and a tiny lift that Noah must have used. And breakfast coffee undrinkable. Not impressed at all. Won't be back I'm afraid.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear JM Thank you for your review and the feedback contained therein, this is very much appreciated and I am sincerely sorry that your stay was disappointing due to this. Whilst the main restaurant is closed for refurbishment, we still have restaurant facilities within the hotel in the Garden Room Restaurant and for lighter bites and snacks in the Ocean Bleu Bar. As part of the refurbishment program, the bedrooms are also having a complete make-over. Regarding the lift, with the building being over 150 years old, we are somewhat restricted by the specifics of the building although we are looking at ways we can improve or adapt our existing lift cars. I genuinely hope, once of refurbishment project has been completed, that you will reconsider your last statement and perhaps give us an opportunity to restore your faith in us and allow us to show you the changes and improvements we have made. Once again, thank you for your review, it has been most helpful Kindest regards Neil

"Lovely big room and good stay in a lovely old hotel."

4
Hunda, Scotland 06/07/2018

We stayed overnight before an early ferry from Dover. We had just travelled down from the north and didnt arrive until around 7 and our only criticism would be the heat in our room, it was a very hot June day and the room was very hot, curtains had been closed to keep out the sun. I did not complain as we only had a few hours there, however the bathroom was large as was the room and we were very comfortable. The American male at reception, did not get his name, was very helpful in printing off our ferry booking and locating me the nearest post box. We had an early start so did not have breakfast.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Hunda Thank you for taking the time to give me your feedback following your recent stay, this is very much appreciated as are the 4 stars. I am pleased Martin on Reception (he's Canadian but I wont tell him you said American) was of help and you managed to get everything you needed. Perhaps on your next visit you can stay for breakfast too :-) I hope you had a pleasant onward journey and the ferry crossing was enjoyable Once again, thank you so much for your time in giving us your views and we look forward to being of service again in the future Kindest regards Neil

"Good location, fair looking and a bit pricey"

3
Mihai S, Calarasi, Calarasi, Romania 03/07/2018

Hi, We stayed in room 231, executive double room. The room was clean, nothing executive about the room, just the price was "executive". The shower holder was loose, the wallpaper had patched, walls had cracks. We had no fridge in the room, it was a flat tv that worked fine, the bed was comfortable, the furniture is outdated. Hotel has no parking. But you can park for free close to the Civic Centre. The reception staff was polite. In total, the hotel is ok for one night, but they need new furniture and some fresh paint on the walls to ask for that amount of money.

Neil L, Manager at Best Western Clifton Hotel, responded to this review
Dear Mihai Thank you for your review and the feedback therein. I am sorry we didn't manage to live up to your expectations on this occasion, however, I hope you noticed that we are currently undertaking a refurbishment program which will include all areas of the hotel and the issues you highlighted with Rm 231 will be addressed as part of this. I do hope you will reconsider returning in the future whereupon you can see and enjoy the improvements we are making We very much value your feedback and I look forward to making your acquaintance in the future Kindest regards Neil

"Beige hotel in a grey town"

3
Ali H, Doncaster, United Kingdom 02/07/2018

The reception and lounge areas are beautifully presented when you enter and we were looking forward to our room. All I can say is it was very beige everywhere, the shower door was missing and water went everywhere. There's no air con and that would be fine if there was a fan in this heat, but there wasn't, so slowly cooked during the night. The bed is a double and dipped in the middle!! The bar staff and day time receptionist are very pleasant. Folkestone itself is very run down although Remembrance Way was very peaceful

Neil L, Manager at Best Western Clifton Hotel, responded to this review
Dear Ali Thank you for your review and the constructive feedback therein, this is very much appreciated We are currently undertaking a major refurbishment of the hotel as I'm sure you realised and this will include a complete overhaul of all 80 bedrooms. There should be desk top/ portable fans in all of the bedrooms so I will look into this as a matter of urgency. I sincerely hope you will consider returning in the future when we can show you the changes we are making and your stay will be memorable for the right reasons and not beige ones! Once again Ali, thank you for taking the time to give me your feedback, it has been very helpful Kind regards Neil

"Lovely views, noisy location"

3
User 02/07/2018

Receptionist displayed not an iota of warmth as she shot questions at us. Room had a lovely view of the sea and was quite spacious (we booked a superior room). Unfortunately it was right above the terrace area. Couldn't sleep till the early hours because of noise from drunks in the street and a helicopter hovering overhead for a long time (not the hotel's fault). However we were woken at 7 am on the Sunday by the noise of furniture being rearranged on the terrace. In the evening we had some light food via room service which was good. As far as we could tell the breakfast was a full cooked for £10. Hard to believe in this day and age there was no provision for continental breakfasts, unless you want to pay £10 for tea/coffee and croissants. So all in all not a comfortable stay which was not entirely the hotel's fault. Have booked elsewhere for next week.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Caroline Thank you for your review and the feedback therein, this is very much appreciated. Regarding the receptionist, I will discuss your comments with them, I believe it might be because they have a very strong accent and sometimes it can come over as quite harsh, this isn't the case I promise, however, I will work with them in order to improve what you experienced. In respect of breakfast, there are other options available, such as Coffee/Tea and a hot baguette to take away from £4.95 for an example. I will revisit our collateral to ensure that this is more evident and available. I note you have booked elsewhere this week, but should you be in this area again, please contact me directly and I will ensure you have a room that wouldn't be affected by noises from the street (we are working with local residents to address this) Once again Caroline, thank you for your review, it has been most helpful and I genuinely hope we can have an opportunity to look after you again in the future Kind regards Neil

"Attractive Hotel in a Pleasant Location"

4
Deempee2017, London, United Kingdom 29/06/2018

One of the smallest lifts that I'd ever been in took me up to probably the smallest hotel room I'd ever stayed in. It may have been small, but was clean and comfortable with all the amenities expected of a large chain. The general ambiance of the place is pleasant, the location convenient and the staff welcoming. the only problems I had were with the plumbing (I had to jerk the toilet handle about five times to get it to flush), which I'm sure will be be resolved when the room is refurbished; and with the room's fan which was filthy. I couldn't use it as it would have just blown dirt throughout the room.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the comments therein, these are very much appreciated as are the 4 stars. I have pointed out your concerns regarding the fan & toilet to the maintenance team and they will be addressing this as a matter of urgency I do hope you will find time to stay with us again in the future, whereupon you can sample more of the changes and improvements we are making Once again, thank you for your review and kind words about the staff Kindest regards Neil

"Nice staff"

4
User 20/06/2018

Good hotel, excellent breakfast, nice reception, scary elevator, nice room with seagull in the window. :-) dinner in restaurant was average, but nice. Close to centre, near the beach, nice views. We enjoyed our weekend here and will be back.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Debora Thank you for your review and the kind words and sentiments therein, it was a pleasure to read of your experience. I will pass on your feedback about dinner to Chef so he can look at ways of improving what you had Once again, thank you for your review and we look forward to being of service to you again in the future Kind regards Neil

"Miss"

5
nanettebero, London, United Kingdom 19/06/2018

Lovely hotel. Rooms are very nice and clean. Breakfast is very nice and staff are very friendly and helpful too. Only down side is no AC in the room, but there is a fan which kind of makes up for it... but having AC would be amazing especially when it's hot. Otherwise, I had a very pleasant stay. My partner visited for a day and he loved the room lay out and cleanliness... will definitely visit again soon.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Nanette Thank you for your feedback following your recent stay and I am really pleased you had an enjoyable time. We are looking at AC as part of the refurbishment but with such an old building it is taking time to sort out. I do hope we can welcome you and your partner back again in the future Kind regrds Neil

"Business stayover"

4
Gary H, London, United Kingdom 14/06/2018

The property is being refurbished to a nice standard, it's old so creaky floorboards etc but a pleasant place to stay and will visit again. The public rooms are already fisihed though i gather more work to be done.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Gary Thank you for your wonderful review and kind words, these are very much appreciated. I hope you will return once the refurbishment has been completed so you can see the changes we have made Once again,m thank you so much for your review Kind regrds Neil

"AFTERNOON TEA"

4
SHORNCLIFFE_12, Folkestone, United Kingdom 12/06/2018

Having heard mixed reviews of people's experiences here it was with some trepidation that 4 of us went to Afternoon tea. It was faultless, wonderful friendly service, superb food and we enjoyed the lovely new decor overlooking the sea. A special day indeed! As a local if afternoon tea is anything to go by then a stay here I would recommend people stay here.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and kind words therein-these are very much appreciated as is your praise. I hope we will have the opportunity to look after you with Tea again soon Kind regards Neil

"Lovely hotel"

5
gordon8186, Ballymena, United Kingdom 09/06/2018

Having spent 2 weeks here when working in the area, I can honestly say the hotel is great value , good size rooms and the breakfast buffet was great with plenty of choice . We had no complaints and hope to be back soon for another visit ??

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Gordon Thank you for your lovely review and 5 stars-this is really kind of you. I hope we get to look after you again soon Kindest regards Neil

"Very Accommodating "

5
User 09/06/2018

Booked into this hotel at very short notice as the hotel we had initially booked was dire & we couldn't stay there. The manager Neil was absolutely great when he heard of our predicament & checked us in to a fantastic room. We stayed in the bar all evening as there was a great variety of drinks & the bar staff were very friendly. Breakfast was also very nice, an overall great stay & if ever we are that way again we will definitely be booking into there

"Groupon sparkling afternoon tea"

3
Phil41yellow, Sittingbourne 07/06/2018

£17.95 for a sparkling afternoon tea for two. Great value, very nice bar lounge with lovely views. Plenty of tea and coffee. Sandwiches were very nice, scones were very hard, more like rock cakes! Cakes were nice and prosecco was tasty.

"Very happy"

4
Sandra H, Kent, United Kingdom 30/05/2018

Stayed here during a Bank Holiday weekend. Because the hotel is old it is solidly built so no noise from other residents coming & going Friendly staff that we encountered lovely Costa Coffee bar room lovely bed comfortable bathroom good. Only down thing was o booked a junior executive suite and couldn't really understand why the room had been advertised as being that it was a lovely double room

"Honesty pays "

5
Ian-Tracey-roberts, Monmouth, United Kingdom 29/05/2018

When you start to read this you may think you gave a five but read on We arrived Saturday to be told you aren't booked in we said we where and produced the print off of the email confirming booking The manager went into the office and returned worried As best western members we book online unfortunately the online hadn't communicated with the hotel and they had no rooms for Saturday now this guy didn't lie didn't waffle he was honest and apologetic and said he would get us a room somewhere for Saturday but Sunday was ok he returned every 10 minutes to up date us we where offered coffee etc eventually due to bank holiday as you imagine it wasn't easy he found a room at a hotel I've reviewed On the Sunday we returned we where welcomed with open arms and more Appologies our room was fantastic the staff absolutely duty bound to offer good service we decided to eat at the restraunt we had trio of fish and pork belly main both served on hot plates and delicous from start to finish Went to the bar and ordered a cocktail the lady reached for the phone and asked for the cocktail bar man who within seconds came strutting in at some pace and promptly made the best tasting mojhito tasted and we have tried a few at various places The sleep was brilliant on a lovely comfy bed So it's not the problem it's how you respond and the staff where fantastic especially the duty manger who sorted everything out great staff for a lovely hotel thankyou we will return

"Hotel on the up"

3
HarrietH30, Gainsborough, United Kingdom 29/05/2018

We have stayed at this hotel a number of times over the last 4 years. We find it reasonably priced and the staff have always been very helpful and accommodating of initially our baby and now 2 pre schoolers. We like that it is not a long walk to anywhere in Folkestone although if you are walking back up from the Harbour it is a bit of a steep hill. It was much better when the Leas Lift was running. It is currently undergoing refurbishment but we have had no disruption to our stay. Speaking to the manager this is set to continue through all the rooms. We always go breakfast included and the buffet selection is fairly standard. We manage to get parked outside the hotel most evenings for an additional charge as it's pay and display/ permit parking which can be a bit of a pain. We will be returning.

"Somewhere to lay you head"

2
Sally18P, Chigwell, United Kingdom 29/05/2018

We came to Clifton Hotel for our anniversary weekend to visit surrounding area. From the front of the hotel it looks welcoming and bright. Go through the doors and it felt as if we had stepped back in time in some areas. Sometimes it was hard to find someone to ask a question or help. But once found they were all helpful and very curtious 2 lifts but only one working. They are ok for 2 people only though the luggage has to be squeezed in where you can. We were on the fourth floor with a sea view but although the room was clean its very dated. The bathroom had brown furnishings with brown wrinkly lino, and it was hit and miss if you got a constant temperature in the shower. Like i said it was somewhere to lay your head. The food was outstanding and you must try the roasted beetroot salad..... delicious I must say ??

"Reasonable value for money"

4
Roger P, Bradford-on-Avon, United Kingdom 29/05/2018

First the drawbacks. 1. The hotel has no on-site dedicated parking and it costs £3 per day (which can be paid at the hotel) to park in the street outside the reception. Space is severely restricted and monitored and you may find yourself looking for a slot several streets away, especially at week-ends. 2. Access for those with mobility problems can be difficult. This said the staff at reception and the waiters were cheerful, friendly, and efficient. The public rooms, including the lounge bar, were clean and smart, with comfortable seating. The dining area was adequate for the numbers present during my stay and the breakfast was buffet style with the usual choices. Hot food was available from heated servers and the hotel would consider reasonable requests for items not on display. My room was very large with a comfortable bed, with more than adequate storage for my clothes, a comfortable settee and two arm chairs, a coffee and bedside tables and another table below the mirror. The room was en suite with a shower over the bath, although I understand that some rooms have a separate shower cubicle. Unfortunately the decor of the room, like much of the non-public areas, looked a little faded and could have done with being redecorated. However, all-in-all, I have no complaints about getting value for my money.

"Great stay"

5
RobMcCusker27, worksop 17/05/2018

Again another really nice stay at this superb seafront hotel. Stayed 1 night 14th may on arrival was greeted by Philipa who is so friendly and can not do enough to make your stay great. Asked for fresh milk for my room for a tea and she went out of her way to bring it to me herself. Had room service for my evening meal which was excellent. The room I had was lovely 224 beautiful views from 3 large bay widows. The bar area is nice looking right onto the sea front. An absolute gem of an hotel. Thanks again. Rob

"Great Night's Sleep and Pleasantly Surprised"

4
liverpool2602, Kent, United Kingdom 14/05/2018

Was put into a larger room than expected, very spacious. Was dubious from photos on the website but seemed to have been updated and all facilities were clean and well used. Could have done with water in the room, saw it was available on request at a charge?! Great night's sleep and great bed. Staff all efficient and friendly. No fuss. Would recommend and stay again I also altered my reservation several times due to plans changing but was dealt with very quickly and courteously too to ensure all details present and correct

"Excellent value,great staff"

5
mikem1234_13, Chester, United Kingdom 11/05/2018

Just stayed for 2 nights and had a great stay at this hotel. Myself and several others stayed here. For the price it is unbeatable, staff are great ,my room was mint clean with extras that I would normally pay a lot more for.From the time I arrived and parking was explained to me ,I,be felt at home. Check out the sheets!!! I,ve had worse quality in 5 star places.

"Exceeded expectations"

4
The H, horley 10/05/2018

We had a superb weekend. The hotel is being done up and it is great to stayin a hotel with character! The male receptionist gave us a lovely room and we kept smiling all weekend. The Indian food in the restaurant was actually excellent much better than the European food. Great cooked breakfast too. Look forward to a return visit

"Excellent Dinner this evening"

5
User 10/05/2018

My wife and l visited the restaurant this evening and cannot praise the staff and quality of the meal enough. We stopped off on our way to Dover before crossing to France but are contemplating a weekend stay at the Clifton!

"Nice suprise"

5
Alan B, Slaithwaite, United Kingdom 03/05/2018

Second visit here and I am very pleased. I booked a single room via booking.com and on arrival found that I had been put in a large double with a bay window and sea view. This is a really nice room and despite not yet being refurbished is still very good with all the facilities one would expect. The new bar lounge is a great improvement and the staff are great,so nice to see smiling faces. With the weather being inclement yesterday, I arrived back early and decided to try the all day breakfast in the lounge. It was really nice and very well presented. As improvements are still ongoing,all I can say is thank you and keep up the good work.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Alan Thank you so much for taking the time to let me know how much you enjoyed your stay and the improvements we are making. We are moving onto the restaurant and bedrooms next as part of the ongoing redevelopment program so perhaps on your next visit we can place you in one of these so you can give me your feedback on these as well as that would be very much appreciated Once again Alan, thank you for your kind words and support and we look forward to being of service to you again in the future Warmest regards Neil

"Fantastic Afternoon tea"

5
User 02/05/2018

I'm sitting in the Clifton hotel in folkestone enjoying an afternoon tea with my friend. The staff are friendly and the decor is recent and chic. Such a serene pleasant experience by the sea. Afternoon tea was plentiful selection of sandwiches scones and cakes with tea. Wonderful.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your lovely words and scene setting...I am really pleased you had a wonderful time and I hope to see you again in the future for more teas Kindest regards Neil

"Lovely break"

4
58George, Chelmsford, United Kingdom 02/05/2018

Enjoyed a two night break, bed comfortable, lots of choice at breakfast, had one evening meal which was good. Loved the sea view, had some sunshine, and excellent value with our Groupon deal. The reception rooms have been refurbished and the hotel has lots of character. Bathroom could do with updating but very clean. Would return.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear George Thank you for taking the time to give me your feedback, this is very much appreciated as are your kind words and sentiments. The bathrooms are being refurbished along with the bedrooms as we make our way through the hotel, I hope you are able to visit again in the future so you can see and enjoy the improvements we are making Kind regards Neil

"Very comfortable, clean and nice stay in Best Western Clifton Hotel."

5
User 24/04/2018

The hotel staff greeted us very much and in addition was very helpful when it came to advise the nearby car park. Rooms super-decorated. Beds very comfortable. The room and bathroom was very clean. The rooms have towels, a set of cosmetics and the possibility of making tea and coffee. Breakfast at the hotel very good and a good selection. The beach and amazing views of the sea is very close :) We are very happy with the stay. Thank you.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Magdalena Thank you so much for your wonderful feedback and kind words, these are very much appreciated. I am truly happy we were able to exceed your expectations and the sea view was worth the visit. I hope we can take care of you again should you return to this area in the future Once again, thank you for making us smile with your lovely words Kindest regards Neil

"Being updated"

4
fluffyann, London, United Kingdom 24/04/2018

Excellent bright entrance and bar area. Restaurant clean and spacious. Food good. Above ground level slightly more interesting as stairs don't go to all floors. There are also stairs in the middle of corridors that go up and down for no reason. Rooms functional and clean. Bathroom small

"A pleasant stay "

4
User 18/04/2018

Staff very welcoming and Hotel was very clean. The room lived up to expectations. We had room service early evening. And in the morning had breakfast down stairs which was very good value. The one star was lost because our bathroom although spotless was in need of an update. Keep up the good work we will recommend you and will be back at some time

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Dawn Thank you for your kind words and sentiments following your recent stay-your feedback is of great importance to us and I am really pleased you had a pleasant stay. As you will have noted, we have begun a refurbishment program that will encompass all areas of the hotel with particular attention going into the bedrooms and bathrooms. Once again, thank you for taking the time to let us know you had a good time and we look forward to being of service again in the future Kind regards Neil

"Popped in for a coffee"

4
Velma62, Crawley, United Kingdom 17/04/2018

Was made welcome by reception who directed us to the bar. The bar lady was extremely pleasant , helpful and courteous and quick to serve. Comfortable bar area with lovely decor. We sat by the window and had a relaxing hour.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Velma Thank you very much for your kind words and support, this is very much appreciated. I am really pleased the team looked after you so well and I hope we can have the pleasure of looking after you again in the future, be it for another coffee or lunch, dinner or a cheeky cocktail ! Once again, thank you for your review, it has been very helpful Kind regards Neil

"Comfortable and clean"

4
scott m, Bristol, United Kingdom 15/04/2018

I was greeted on arrival and given a large and comfortable room which was made up daily. Breakfast was plentiful and tasty with cooked & continental available, wifi was good and room service meals excellant. A pleasant stay.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Scott Thank you for your review and for the kind words and sentiments therein-these are very much appreciated. I will ensure your feedback is passed onto all those concerned & we hope we can be of service again to you in the future Warmest regards Neil

"Disgusted "

1
mandccooper, London, United Kingdom 15/04/2018

Booked as accessible room nothing in room was disabled friendly doorway to bathroom to small for wheelchair no rails at all round toilet or higher pan access to hotel up ridiculously steep ramps booked for two nights could only stay for one room too hot could not open window

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the feedback therein, this has been most enlightening. Whilst I can concur with the angle of the ramp coming into the hotel is a little steep, it is something we are actively trying to resolve with planning permission and building works. In respect of the issue with the accessible bedroom, I have reviewed the various correspondence between yourself & the hotel and there wasn't any mention of requiring an accessible room, it is my understanding that you requested a first floor room, with a seaview and close to the lift, which we complied with fully and we explained the logistics of the building. I am truly sorry if there has been a misunderstanding on either part, however, I hope, that following your discussions with my Front Office team prior to your departure, that this has now been resolved Once again, thank you for your feedback, it has been most helpful Kindest regards Neil

"Pleasantly surprised "

5
Karen L, Boufflers, France 14/04/2018

We found this hotel very comfortable as well as very efficient and welcoming staff ... well presented and all credit to the staff for maintaining standards throughout our stay . This Hotel deserves 4-5 stars

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Karen Thank you so much for your kind words and praise-these are very much appreciated. I am pleased the team made your stay memorable for the right reasons and we look forward to being of service to you again in the future Once again, thank you for putting a smile on all of our faces Kindest regards Neil

"Afternoon Tea"

2
Hollie W, Kent, United Kingdom 12/04/2018

Booked afternoon tea for 2.. Most disappointed.. Did you run out of bread for sandwiches? Served us cut up ciabatta as finger sandwiches! Cakes were dry and tasted awful - especially the choux pastry cake - i think your cream was off as it tasted sour! Wouldn't recommend or return

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Hollie Thank you for your feedback following your recent visit, this is of great disappointment to us as we usually get lots of compliments regarding our Afternoon Teas. In respect to the ciabatta bread, this is something that we use for our tea sandwiches in order to be a little more versatile and different. The choux pastry was filled with lemon cream, again to be a little different and I'm sorry that this gave the impression of being sour. I have discussed your feedback with the Pastry Chef and she is looking into her recipes in order to improve what we offer. Once again, thank you for your review it has been very helpful and gives us the opportunity to review and improve our product Kind regards Neil

"Just popped in for coffee."

5
ianor, England 10/04/2018

My wife and I visit Folkstone from time to time and enjoy a walk along the Leas. We are always on the lookout for somewhere to have a drink and possibly lunch. This was our first visit to the Clifton and although we only had a coffee were most impressed with the helpfulness of the staff and the hotel in general. As my wife needs a gluten free diet, we always have a look at the dining room menus. The gluten free options looked good and we got the impression that gluten free was no problem for them. we may well come in for lunch on our next visit. Overall, full marks.

"Disappointing"

2
User 08/04/2018

For an Easter treat, my uncle very kindly booked myself and my boyfriend into this hotel. We arrived to an unclean room littered with the previous guests clothes that we first wondered if it was still occupied, a belt on the end of the bed, a cardigan in the bath, a hoody on the table and some earphones also on the table. (mistakes happen but surely housekeeping spot check the rooms once cleaned? To avoid situations like this.) We took the clothes down to the receptionist ourselves and he did upgrade us to a bigger room as this experience was unsatisfactory and the room felt very unclean. The next bedroom was much better but sadly the bathroom had an awful fish smell to it, I suspect it was to do with the drains. On our second day our room key card stopped working, the receptionist told us this was because we had booked in for one night, we had to tell him that we had in fact booked for two nights and already had paid, without asking for any identity or name check he re-activated the key card (this doesn't seem the best security as it could have been anyone asking and also anybody can just come in from the streets and straight up the stairs where the rooms are.) When we vacated a different receptionist then tried to tell us that we hadn't paid!! My uncle paid upfront when we got to the hotel, a big lack of communication here, these things do happen, I understand, but it seemed to be one thing after the other at the Clifton. Finally, the bar, it's a lovely area and has been refurbished tastefully but please your staff need to be re-trained and more of them needed as the staff did nothing but complain! This is terribly unprofessional and I felt uncomfortable in the bar because of this. One lad was excellent so credit to him, however there was a queue of 4 of us at the bar, one of the bar staff was out the back in the stock room, another guest had to walk behind the bar into the stockroom to inform him that he had guests waiting to be served, his response was 'Oh...that's why we need a second person behind the bar', it is laughable and very unprofessional, rule one of customer service do not speak your mind, an ample apology would have remedied the situation. The bar staff seemed stressed and unhappy it felt, one bar lady was also shouting about quite loudly in the bar also which ruined the atmosphere. I would possibly stay at this hotel again once it has completed its refurbishment (I am originally from Folkestone so it is nice to go back and visit) as it has potential and charm (once all rooms are done up it will look fantastic) but the lack of professionalism from staff and lack of basic housekeeping needs to be looked into please.

"Weekend work visit"

4
User 08/04/2018

Warm, comfortable bed room which was spacious and had everything I needed including a reliable wi-fi and a good size television. Lift is very small and not for the claustrophobic. Only scrambled eggs on offer at breakfast which is a shame as I prefer poached. All in all a good stay whilst I was working in Folkestone

"Scrumptious cream tea with great views"

4
DrAnnaSG, Canterbury, United Kingdom 01/04/2018

We went with friends who were staying at this hotel to have a cream tea. The table was beautifully set and the staff very polite. The tea was lovely with a range of delicate cakes, scones and sandwiches. Tea and coffee was constantly renewed as part of our tea. The decor was a little old fashioned and tired but a lovely young waitress told us the place is having a makeover by Marco Pierre White so we will visit again to check it out. The experience was very positive and enjoyable and we would recommend it.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Dr Anna Thank you for your kind words of support following your cream tea-these are very much appreciated as are the complements surrounding the cakes and scones. Indeed, we do very much hope to see you again once our refurbishment has been completed Once again, thank you so much for your review, it was a pleasure to read Kind regards Neil

"Good location, otherwise average stay"

3
Dthayabaran, Wellington, New Zealand 01/04/2018

Pros- Great location by the sea and within walking distance to shops and restaurants. Beautiful decor around reception area. In-house costas. Cons- Room- stayed in 467 which is on 4th floor landing at top of stairs. Very thin walls - was woken up early by people walking and talking outside every day. Could only find 2 plug sockets by table at a distance from bed. Relatively clean, ceiling of bathroom stained. Breakfast OK with variable service by staff- seated on table one day only to have that table be given away to someone else when returning from breakfast buffet. No dedicated parking but offer reduced rate for parking in front of hotel (£2.50/day) provided there is a space but no guarantee.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you very much for the feedback and for the time in contacting us with this, it is very much appreciated. As you will have noted we are undergoing a full refurbishment of the hotel and the issues you described are being resolved as a consequence of this. I will however, discuss your feedback surrounding breakfast with the Restaurant team as this shouldn't have happened and please accept my apology's for this. I do hope we can have the opportunity to be of service to you again in the future whereupon we will endeavour to make this stay memorable for the right reasons. Once again, thank you for your review, it has been very helpful Kind regards Neil

"Weekend away"

4
Kellyhunter, Kent 27/03/2018

Had a lovely room , great amenities . Staff were really good apart from them talking out loud about how busy they were and how short staffed they were at the bar . The manager was clearly stressed and had no control of the staff she was dealing with we had to wait ages af for bar to be served as the staff were trying to do several things at once . Food was really good . Sunday morning we had to wait several minutes for breakfast to be seated . Think the hotel is seriously understaffed .

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Kelly Thank you for your review and constructive feedback, this is very much appreciate I am sorry that aspects of your stay were not the standard i would have liked and I will be investigating these as a matter of urgency. Whilst the hotel was busier than we expected it to be, this should not have created the issues you have spoken of and I am sorry that these was the case. As mentioned, we are reviewing all areas as part of our procedures and I do hope that in the future on a return visit you will note and enjoy the changes and improvements we are haing Once again, thank you for your comments, they have been very helpful Kind regards Neil

"Afternoon Tea"

3
Jose F, Folkestone, United Kingdom 23/03/2018

Well I must say that I don't usually endulge in afternoon tea, but this was a gift for a birthday. The hotel is very pleasent and the staff friendly. The tea itself was fine, although you have no say in the sandwich filling and the quantity is quite small for the price. The scones were very good.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jose Thank you for your review and the constructive feedback therein-this is very much appreciated and I will look into the comments you have given me in order to see if there is any opportunity to improve upon what you had as part of your afternoon tea. We take all feedback seriously and wherever possible take steps to improve what we do so as to improve the product or service we aim to give to our guests. Once again, thank you for your feedback it has been most helpful Kind regards Neil

"Birthday treat"

5
User 22/03/2018

Booked a twin room for my friends birthday. Able to check in before the stated time. Comfortable warm rooms with all amenities. Bar was friendly and well stocked. Buffet breakfast was very good. Will be going back soon.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Lisa Thank you so much for your kind words and generous praise following your recent stay-this is very much appreciated. I am so pleased you and your friend had a great stay and I very much look forward to welcoming you back at some point in the future Kindest regards Neil

"Excellent friendly staff"

5
User 21/03/2018

Found this hotel on a deal for £44, with our discount code but it was worth double, no room service charges and amazing food for little expense Room 119 nice big bay window with a sea view, great night sleep, old room but full of charm

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jon Thank you for your most generous and charming review, this is very much appreciated and has created many a smile here at the hotel We are glad you like our 'old charm' and we hope we will have the chance to be of service on many future occasions Once again, thank you for your time in giving us your thoughts Kindest regards Neil

"awful room,"

2
susanhowes1959, Kent, United Kingdom 18/03/2018

shower didn't work , radiator wouldn't turn off, bed really lumpy, Afternoon tea ok, sandwiches were dry, Breakfast and dinner were good, staff helpful and friendly. Parking difficult, but if you do find a space, got to check in where it will only cost you £22.50 for24 hours.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Ms Howes Thank you for your feedback and I am sorry your stay wasn't the complete success we would have hoped for. I have noted your concerns about the equipment failures and the maintenance team have been working on that following your review. I am pleased you enjoyed your meals and my team looked after you. I sincerely hope you will stay again in the future once our refurbishment has been completed and we can attempt to restore your confidence. Incidentally the car parking is £2.50 from reception as I assumed the £22.50 was a typing error Once again, thank you for your feedback, it has been most helpful Kind regards Neil

"Nice room, great bar"

4
Baptiste77, London 11/03/2018

Top floor, room 352, very peaceful and right by the sea. Very helpful American gent on reception. Nice to be able to pay for subsidised parking through the hotel and the cocktail bar is a good combination of swanky and cosy. Only downside was a dripping shower, which it seemed like someone had tried to fix and given up. Lovely old building though and mostly very nicely modernised. Will stay again.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you so much for your very kind review and sentiments therein-this is very much appreciated and we all look forward to you returning soon Kindest regards Neil

"Short Family Break"

5
George A, Pontefract, United Kingdom 03/03/2018

We have just had a 6 day holiday at Best Western Clifton Hotel. We where celebrating a 75 Birthday and a 53 Wedding Anniversary. This Hotel only gets better, the food is excellent quality and value. Whilst there is TDH and Al-a-carte Menu the Chefs are only to willing to cater for your needs and tastes. All the staff from the General Manager to the Chambermaids are helpful,friendly and courteous. We asked if we could have a 3 course lunch on our Anniversary in the Ocean Bleu Bar.The Head Chef,Legorio ( may be spelt wrong sorry) came to see us after breakfast to ask our preferences.The Lunch which turned into 4/5 courses with the Chefs special treats was absolutely delicious.Accompanied by a beautiful bottle of Chateauneuf du pape white wine.Which is an excellent wine stocked by only a few discerning hotels. We had other Lunches and Afternoon Tea all of which where excellent. It is a pleasure to eat in the Garden Restaurant, not only is the food excellent but all the Staff are courteous and friendly and go out of their way to make your meal an enjoyable occasion. The refurbishment of the Hotel is well on its way and,if the remaining areas are done to the same standard and tastes as the Ocean Bleu Bar,Reception, Lounge Area and Coffee Shop the BW Clifton Hotel will be one of the best on the South East coast. I and my family have been staying at this Hotel for a number of years and cannot believe the changes over the last 12/18 months.Not only Decor but food quality,bar choices,and all the staff. Folkstone is getting a Hotel to be proud of and will attract people from all over the World. I would recommend the BW Clifton Hotel, a short stay, a meal, afternoon tea or drinks in the bar you will go a long way to find better.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear George Thank you so very much for your kind words and wonderful complements following your recent family break. It is always a great pleasure to know when our guests have had an enjoyable stay and I will ensure all your praise and feedback is given to all those concerned. I hope we can look forward to being of service to you and your family on many future occasions. Once again, thank you for your kindness in giving us your feedback Warmest regards Neil

"Great Hotel and Location"

4
Gary R, London, United Kingdom 25/02/2018

Had a great Stay in the hotel, Staff are Very Friendly (but some are overworked). Bar and Common areas great, Outside very nice and in a great location. rooms are all being renovated. and will be great when finished Would stay there again.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Gary Thank you for your time in giving me your feedback from your recent stay-this is most appreciated. I will pass your praise onto all those concerned and I will look at your comment regarding overworked staff....this is not something we practise! I am pleased to note you will return and we very much look forward to being of service to you again. Kindest regards Neil

"pleasant peaceful stay."

4
Girlinblacknwhite, Bedford, United Kingdom 21/02/2018

Good location - right on The Lees close to Lees cliff hall and the zig zag path to the seafront short walk to town. Friendly, helpful staff. Breakfast was good . the bar was well stocked. Prices were very reasonable in the coffee shop and the bar. Room was good although very hot - we had to sleep with the windows wide open in Feb. Reported this and the management are looking into it as others had reported the same. The water pressure is not brilliant in the shower but probably typical for the age of the building. Parking is free on the lees ( check the signs) but pay by meter in front of the hotel - you can get a discount or park in the underground carpark for £1 for 4 hours. We would definitely stay again

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your time in giving me your feedback following your stay-this is very much appreciated as are the kind comments about my team. As you will have noted, we have begun to refurbish the hotel throughout and the issues you highlighted will be addressed as part of this program, so perhaps on your next visit you will see an improvement on these Once again, thank you so much for your kind words and sentiments Warmest regards Neil

"Expectations exceeded"

4
User 21/02/2018

I would say, for the price you pay, you get everything you need. Very clean room and very pleasant service in reception. A little bit unwanted noise during the night, from neighbor's rooms, but I would say it's down to the old building not being very good with noise suppression.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Karolina Thank you for your feedback and the kind comments regarding reception and the housekeeping standards-these are very much appreciated. As you will have seen, we have commenced with a total refurbishment of the whole hotel and the issue you highlighted will re rectified as part of this program Once again, thank you so much for your review, it was very kind and thoughtful of you Warmest regards Neil

"Lovely escape!"

5
Oscar D, London, United Kingdom 19/02/2018

I came down with my girlfriend to escape the stress and madness of London. We had a fantastic time. The room was clean and well made up and the staff were lovely, helpful and friendly. The hotel is in a great location within walking distance of everything. We would definitely recommend!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Oscar Thank you so much for your kind words and sentiments following your recent visit to 'de-stress'.....I am really pleased you had a fantastic time ! I will ensure all the team are made aware of your feedback and praise as I know this will have a positive impact on them I hope we will have the chance to take care of you again when you need to get out of London again Kindest regards Neil

"Stayed Valentine's day"

5
thomashardie09, Folkestone, United Kingdom 16/02/2018

What a fabulous experience.First class dinner,service was exceptional.Stayed in very comfortable room.Will certainly book again.Thank for making our day really special.The gift from the pastry chef was unexpected but was a nice touch to end the meal.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mr Hardie Thank you so much for taking the time to give me your feedback following your Valentine's stay, this is very much appreciated as are your wonderful comments about the staff, service & food. We truly hope you can come back again in the future and it will be our pleasure to look after you once more Kindest regards Neil I

"Overnight stay"

4
User 12/02/2018

I stayed overnight at the hotel and enjoyed every minute. I had a sea view which was wonderful. Hi he room was sooo.. hot and I couldn't open the window, but hey I'd rather be hot than cold. Room was a single but didn't feel like a cupboard it was spacious enough. The bar was lovely and I didn't feel out of place being by myself, everyone was so friendly. Breakfast was lovely and the staff were very attentive. I enjoyed my stay and will definitely be back again. At the moment the hotel is undergoing some improvements, what has been done is beautiful the rest will slowly continue with a lovely conservatory being added at the side. Great hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Kay It was very kind of you to take the time top give us your feedback following your recent stay. I am really pleased you enjoyed your stay with us and the team looked after you so well. I hope you will be able to return at some point in the future to see how the rest of the refurbishment is progressing. Once again, thank you so much for your kind words and sentiments-these are very much appreiacted Kindest regards Neil

"Nice refurb"

4
Oksana C, Dublin, Ireland 06/02/2018

We stayed on the way to Calais at this Best Western Clifton hotel for a second time . There were nice refurbishments completed, friendly staff, good food, convenient location and good value for money.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your kind words and support-this is very much appreciated and I am pleased you like what we are doing with the ongoing refurbishment I hope we can look forward to welcoming you back again on your next trip to Calais or beyond Kindest regards Neil

"Afternoon Tea"

5
JEC2102, Folkestone, England, United Kingdom 04/02/2018

I had afternoon tea here with my Husband yesterday on a Groupon offer. The food was freshly prepared, with a nice range of sandwiches with different breads for each one. The scones and cakes were lovely and the mini creme brulees were delicious. The staff were friendly and the hotel looks great, having recently been refurbished. We thoroughly enjoyed ourselves and will almost certainly return.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give us your feedback following your afternoon tea yesterday-this is very kind of you and we really appreciate your time in doing this. I am so pleased you enjoyed the tea, I agree the Creme Brulee's are really moreish :-) I do hope we will be able to welcome you back again in the not too distant future Kindest regards Neil

"Room103"

4
bomakay, coulsdon 03/02/2018

Stayed on the 2/2/18 quite nice room but could do with a bit of tweaking as a double room you would think there would be 2 nice arm chairs NO only 1 clean bathroom nice towels lovely big bed good check out but parking can be a problem but get a permit from reception as it works out cheaper,would I stay again YES YES.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you very much for your review and the feedback therein, this is very much appreciated. we are currently undergoing a total refurbishment of the bedrooms and the issue your mentioned is being rectified as part of this program I look forward to welcoming you back again in the future and once again, thank you for your comments, these are most helpful Kind regards Neil

"Great afternoon tea!"

5
User 28/01/2018

Ten of us visited here as part of a Hen Party for the more mature bride! The afternoon tea was freshly prepared, all home made cakes and scones. The choice was large, everything was good quality produce. The staff were lovely, helpful and friendly offering to take a few pictures too. Will come again with my husband. Thankyou

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Hilary Thank you for your lovely words and comments following the Hen Party-I am really pleased you all had a wonderful time and we very much look forward to welcoming you and your husband on your next visit. Once again, thank you so much, this is really appreciated Kind regards Neil

"Bad Breakfast "

3
User 28/01/2018

This hotel is marginally above average at best. Good point is the exemplary hotel management & customer service. Bad points It's a little dated in decor & my particular room was tired & in need of attention. By far & away the worst point was the Breakfast. Utterly grotesque ,I'm afraid to say I wouldn't have fed it to my dog & for £10.50 The cook should be ashamed to serve it up... Sorry if I've offended the management but it's an honest review from a paying customer

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Alex Thank you for taking the time to give me your feedback following your recent stay. I am pleased that certain aspects of your time here were good, however, the standard of breakfast has disappointed me. I will be highlighting your feedback to the Breakfast Chef so that they know where they need to improve. Having said that,, it usually is a very high standard as the testimonies on here will support, but I and the Chef will take your views onboard and ensure that we do all we can to ensure that the level of quality and service in this area are kept to the highest standards at all times. Once again, thank you so much for your review, it has been very helpful Kindest retgards Neil

"Beautiful Afternoon Tea."

5
jawfolkestone, folkestone 27/01/2018

I went with my husband to have afternoon tea to celebrate my birthday. What a treat! The decor was gorgeous, the service excellent and friendly and the tea was almost too beautiful to eat! Everything was made by the hotel's pastry chef and it was all delicious - especially the divine little creme brûlées served in miniature copper pots. So cute. The teapot was frequently topped up without us having to ask. All in all, a lovely experience and we'll be back again, soon.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you so much for your kind words and thoughtful sentiments following your Birthday Afternoon Tea. I am really pleased you both had a memorable occasion and it was very thoughtful of you to post this. I hope we will have the chance to look after you again before your next birthday :-) Kindest regards Neil

"Murder mystery .Dinner, bed and breakfast"

4
scrappydee, Aylesford, United Kingdom 27/01/2018

First time at this hotel . murder mystery evening. Friendly greeting from reception and helpful young man assisted with a car parking voucher. Much cheaper option than paying at the machine. Lots of money spent on seating, relaxing area. Beautifully clean toilets. The room however, was a little tired but clean, warm and comfortable. Plenty of hot water. Large TV. Attentive staff and an excellent breakfast. I would happily return ?

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Scrappydee Thank you for your review and your kind words following your recent Murder Mystery night, these sentiments are very much appreciated. As you have mentioned, we have started our refurbishment already with the ground floor completed and we are now carrying out the same extensive developments into the bedrooms so that everything will be of the same standard. I hope we will have the chance to be of service to ou again whereupon you can enjoy what we are doing in the other areas of the building Once again, thank you for your time in giving us your comments Kindest regards Neil

"Cracking Service "

5
JerryThefirst, Birmingham, United Kingdom 21/01/2018

It could have been awkward because I thought I had booked this on hotels.com but I can't have pressed confirm because they weren't expecting us and I couldn't find the booking on my phone. As it was 10.00pm and we had travelled from Birmingham we really needed a room. The receptionist, Martin, was superb. Without a trace of a smile, which would have been deserved, he located a room and gave us a very fair price for 2 nights. As for the stay itself, the room was large, a very comfy bed with a decent bathroom. The hotel has a lovely bar, which was justifiably busy. Breakfast was good and ok for £10 each. There are are several lounge areas and free WiFi. There is no parking but Sandgate Road car park is 2 minutes walk and £3 a day, but it's closed at 9.00pm. We would definitely go back.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jerry Thank you so much for taking the time to give us your feedback following your recent stay-I am so pleased Martin was able to take care of everything on your arrival-I have spoken to him and thanked him personally for helping you. I hope we will be able to welcome you back again in the future when you can enjoy the additional changes we are undertaking in the rooms and restaurant Kindest regards Neil

"Fab Afternoon tea"

5
Adrian359, Hertford, United Kingdom 18/01/2018

Just back from afternoon tea at the Clifton - very impressed. Scones were light warm and delicious, asked for extra Jam and cream which came without issue . The pastry case on one of the cakes was short and tasty. Crème Brule was very creamy and light. Included a good selection of sandwiches, plenty of tea and coffee - staff were friendly and welcoming - nice room with bar and comfy sofa's - what more could you want ?

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Adrian Thank you for your kind words and sentiments following your recent Afternoon Tea, these are very much appreciated and I hope we will be able to welcome you back on many more occasions in the future Warmest regards Neil

"Stephen and Yvonne "

5
User 08/01/2018

Just have to say again from the front of house Reception through out the hotel bar Lounge and the fantastic restaurant and truly Sublime food and fantastic presentation. This hotel without a doubt is one to stop at the restaurant its staff the service is absolutely second to none.Total team effort through out to make the experience of fine dinning and Customer service Amazing and relaxed Atmosphere is fantastic

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Stephen & Yvonne Thank you for taking the time to give us your feedback following your recent stay-your praise and complements are very much appreciated. I will ensure the whole team are made aware of your feedback and we look forward to hopefully welcoming you back again in the near future Warmest regards Neil

"New Years Eve"

4
User 03/01/2018

We were going to a party at a friends flat on the Leas so literally only wanted a room for the night. I didn't have high expectations as had read the reviews and seen the pictures of the outdated rooms. However whilst this was accurate, the rooms were indeed outdated they were immaculately clean as was the bathroom. The whole hotel was very warm which I was a bit worried it wouldn't be, considering it was freezing outside with a full blown gale and rain going on. The reception areas and corridors were beautifully decorated obviously having had a redec and the carpets looked new. The staff in reception were exceptionally pleasant and professional and I am sure if we had of had a problem or query they would of sorted it out. For the money we paid I thought it was absolutely fine and if needed a hotel in Folkestone in the future I would stay there.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and your kind words therein-these are very much appreciated. As you have remarked, the ground floor has had a total refurbishment and we are now moving into the bedrooms, which will be done to the same standard. I hope you will be able to enjoy one of these when you return to the area Once again, thank you so much for your praise and on behalf of the whole team we wish you a very healthy & prosperous 2018 Kind regards Neil

"An excellent night with friends"

5
Vic H, Folkestone, United Kingdom 01/01/2018

We booked for one night (New Years evening) with friends. Two rooms plus the evenings meal and entertainment. We had a wonderful night, all staff were incredibly professional and accommodating. The rooms we occupied were still to be refurbished, but they were clean, spacious and comfortable. If the areas already refurbished are a sign, and I'm sure they are, of the standard that will be emulated throughout, then this hotel will be a truly magnificent venue. Thank you very much.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Vic Thank you for your review and the kind words & sentiments therein-these are very much appreciated. I am pleased you all had a great night and you like the changes we are making. I hope we will have the chance to look after you again going forward when you can experience the next phase of the refurbishment Once again, thank you and a Happy New Year for the whole team Kindest regards

"Happy New Year!"

4
carol n, London, United Kingdom 01/01/2018

Massive thanks to all the staff who made our new year celebrations such fun. All the staff deserve praise for all their hard work. Our room was clean and tidy, as was all other areas of the hotel. We will be returning, when the weather decides to brighten up! Thanks again all at the staff.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Carol Thank you so much for your review and lovely words regarding the staff-these are very much appreciated. We very much look forward to welcoming you back on many more occasions and of being of service Kindest regards and we wish you a Healthy & Prosperous 2018 Neil

"GREAT NEW YEAR'S EVE"

5
tandafolk, Folkestone, United Kingdom 01/01/2018

Living in Folkestone we are spoilt for choice on New Year's Eve, so thought we would try the Clifton's Gala Night as we hadn't been there since the refurbishment of the public rooms. Really glad that we did. Champagne and delicious canapés on arrival followed by a truly excellent meal. Crackers, New Year Top Hats and Tiaras added to the party atmosphere. With not a seat to spare one might have expected service to suffer, but each course was nicely served and each table completed together so no one person had to wait for their food to arrive. Quite a feat of organisation ! Well done everyone and great value too.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and we are so pleased you had a great New Years Eve A lot of work went into the night and I am really glad you enjoyed everything. I will ensure your praise is passed onto all those concerned. I hope we will have the chance to be of service to you again in the future Warmest regards and a Happy New Year Neil

"New Years Eve We had a fantastic evening.I would like to say a huge thank you to all the Staff who made it memorable. "

5
disgruntledkent68, Folkestone, United Kingdom 01/01/2018

Just spent an afternoon in the partially refurbish hotely and what a transformation. We had lunch and afternoon tea in a superbly refurbished bar, all done to the highest quality, well done the Clifton

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest I am so pleased you had a fantastic New Year's Eve and thank you for telling us in your review. It is always a pleasure to read when our guest's have had an enjoyable stay and I will ensure all those concerned are made aware of your praise. On behalf of everyone here, we would like to wish you a Healthy & Prosperous 2018 and we hope to be of service to you again on many future occasions Kindest regards Neil

"Great refurb underway "

4
Alison23lufbra, Loughborough, United Kingdom 27/12/2017

We stay in Folkestone regularly to visit family and have returned to this hotel since its refurb . Lovely lounge area and coffee shop and a nice large bedroom with seating area too. Bedrooms the next to be done so will definitely continue to stay here with great staff and service too .

"Nice place, and very kind service"

4
Malek H, Boulogne-Billancourt, France 08/12/2017

It was a very good place to be, the heating inside the room was not enough (just a little bit). The service and the staff is perfect, I really appreciate the breakfast with a real orange juice! . . . .

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Malek Thank you for taking the time to give us your feedback, this has been most helpful and pleasing to read, especially your praise for the tea, which has been well received I hope we will have the chance to welcome you back again in the future and I wish you all the best for a Festive Season Kindest regards Neil

"Near the sea"

4
balders23, Tonbridge, United Kingdom 07/12/2017

This was a one night stay,hotel and staff were very good,the only thing was the lift only takes one person,breakfast was very good,the rooms were comfortable and warm,it was in walking distance of where we wanted to go

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give me your feedback, this is very much appreciated as are the kind comments relating to the hotel staff. I am pleased we were able to make your overnight stay enjoyable and I hope we will have the chance to look after you again in the future Warmest regards & Seasons Greetings Neil

"The most awful place I have ever stayed"

1
clairef878, Brighton and Hove, United Kingdom 07/12/2017

I paid extra for an executive double room and was put into the dirtiest room I have ever seen in a hotel, the central heating did not work and I was charged full price for the room despite having to move to another room because they could not fix the heating problem. The Manager did not make time to see me to discuss the issues and I left in disgust the following day.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Claire Thank you for your feedback, I am truly sorry for the problems you encountered, to which I have replied to you on the survey you had completed prior to posting on Trip Advisor along with my proposed resolutions. We will of course take onboard your feedback and make the required improvements as part of the ongoing refurbishment program and I sincerely hope my responses sent earlier met with your approval and I hope we will have the chance to restore your faith in the hotel in the near future Once again, thank you for your feedback, it has been most helpful Kindest regards & Season's Greeting Neil

"Overnight stay"

3
Cheeslet, Cheddar, United Kingdom 05/12/2017

Stayed 1 night in a supposedly Executive Double room! The room was yet to be refurbished but was clean.and on arrival the staff were friendly and helpful but on the way to our room it was evident work was in progress on the other rooms as we had to step over cables and tools. We also had drilling going on all afternoon, we should have been warned before arrival. The room was in our opinion not Executive as although large room, the mattress sunk into divan when sat on, also net curtains were ripped at bottom. When we ran a bath in the evening, we not only got water but loads of dirt and grit!! We had great problems trying to get the toilet to flush!! As we stayed one night only for a funeral, we did not complain quite frankly we were not in mood

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give us your review and feedback following your recent stay-this is very much appreciated even though your stay wasn't the pleasant experience we would have wished for. We take all feedback very seriously and implement improvements wherever possible. As you have noted, we are taking great steps to improve the hotel throughout and this will include new beds in all rooms too. I am genuinely sorry for the issues you encountered and I hope that you will return again in the future so you can see and enjoy the changes we are making! Once again, thank you for your comments & feedback, these have been very helpful Kindest regards Neil

"A very pleasant stay"

5
Oliver F, Hastings, United Kingdom 03/12/2017

I stayed at this hotel in Dec 2017 and I had a very pleasant stay. The rooms was very large and clean and had some lovely original features i.e. the fireplace. It was very good value for money and the staff were all very friendly. I would definitely recommend staying here.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Oliver, Thank you for taking the time to give me your feedback following your recent stay, these comments and your kind words are very much appreciated. I hope that we will have the opportunity to be of service again in the future when you can enjoy the changes we are undertaking. Once again thank you for your review and a very Merry Christmas Kind regards Neil

"Not what I expected, and not in a good way"

3
User 03/12/2017

We booked an Executive room and were given a small box room with the smallest bathroom I have seen in ages. I went to reception and was told that room 107 was indeed an Executive room, but he would give us another room, 120, which was indeed a palace compared to the first room, but NOT an Executive room, as we were told. The Best Western website shows pictures of what to expect from each room. Room 120 was classed as Standard, on the website, and the Executive room was in an even higher class. We were charged the full Executive price for our stay, with no apologies. I was also told that the parking would be included as long as I could find a spot outside. I was charged for this, which I understand is usual. When I said that I wasn't aware of the charge I was basically called a liar, not in so many words. I will NOT be staying at this hotel again.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Mr Jones Thank you for your review and constructive feedback therein-this is very much appreciated. I am truly sorry for the problems you encountered during your stay-this was not our intention. we are currently undertaking a refurbishment of the whole hotel and the issues you highlighted will be addressed as part of this. I hope we will have the opportunity in the future to show you what we are truly capable of, however, I would like to thank you for your feedback, it has been most helpful Kindest regards Neil

"Bear with them I think is the answer!"

3
Susan E, East Preston, United Kingdom 29/11/2017

Friends have moved here in the last 3 months, so we thought we would stay here as the price was reasonable for the one night. We are regular Best Western customers and had just returned from Vienna the previous week.. but that hotel was on another level! This is an old building and has many quirky features, the entrance was fine and we were greeted in an adequate way. The parking was £2.50 so this was fine too. Whilst waiting for our friends to join us before we explored the area we ordered a sandwich and drink and sat in the sun in the front bay. This was lovely, however the windows needed a good clean. I know building work is being carried out, but the windows need cleaning more often in that case! We were given room 366!... it was clean but old fashioned. We were a little spatially challenged, but that is all down to what you are used to at home. The lift is tiny, and we laughed thanking god we are slim people. We chose to use the stairs after that. The carpet changed on the way up, the stairs creaked and the paint work was tired but again it is being refurbished.. I hope! The funniest thing was the tiny old fashioned bathroom having a slight incline. If you get up in the night to pop to the loo its the most disconcerting experience as you stagger sideways due to the slope. The lino is all lumpy, not sure what is under there. It was a sleepless night until after 3am, as the Skuba Club/bar opposite was host to the locals who after closing proceeded into the street for a lengthy shouting match. Not the hotels fault! We headed home early not stopping for breakfast as we would do normally, so can not judge that. The staff seemed ok. Will we stay here again?, I'm not sure. The location was good for us but the rooms need a lot of work. I think the way the Costa coffee concession and the bar is run simultaneously needs a bit of working out.. you have to look for staff to serve you.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Susan Thank you for your review and the constructive feedback therein, this is very much appreciated. I fully take onboard your comments about the 'old fashioned' aspects of the hotel. As you are aware, we have begun a refurbishment program which will encompass all areas of the hotel, including the corridors which have various styles of decor throughout, whereupon we will look to restore the building to it's former glory but with a modern feel. I sincerely hop you will give us another opportunity to be of service again so that we can show you the changes we have made Once again Susan, thank you for your review, your comments have been most helpful Kindest regards Neil

"Brilliant Service"

4
User 28/11/2017

If you can look past the tired decor and outdated fittings in the hotel rooms, you'll be reminded that staying in a hotel is not just about material things. It is largely to do with service. I stayed here for three nights on a business trip and found the restaurant food and service to be way above par! Even if you are not staying in this hotel - go and eat there. The à la carte menu is great value and there are a lot of classic dishes. I particularly enjoyed the wood pigeon starter. Anyway, my main point is about the service... the team in the restaurant have obviously been well trained. It is practically silver service! But also, brilliant efficiency, polite conversation, accommodating of your needs. A good experience!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Daniel Thank you so much for your kind feedback and complements, these are very much appreciated and I will ensure the team who looked after you during your stay are aware of your appreciation and comments. With regards to the 'tired' rooms, we have already embarked upon a refurbishment program and we are now working on bringing the bedrooms up to date as well. Once again, thank you for your review and I hope we will have the chance to look after you again in the future Kindest regards Neil

"Lovely hotel staff 5* 100% reccommend "

5
User 26/11/2017

My partner & I stayed here for 1 night on 22/11/17 celebrating our anniversary with a visit to a gig across the road at Leas Cliff Hall. ( a stone's throw away - perfect ) We were upgraded on arrival to a beautiful sea view room ( no 41 I think ) thanks to a very kind & delightful lady on reception ( I can't thank you enough ) The large room was perfect in every way and had absolutely everything in there that you might need ( even an iron and ironing board in cupboard ) fabulous! We had a hairdryer, tea tray with biscuits, trouser press on wall, large tv on wall, grand 2 poster bed, and spectacular views of the sea & Leas cliff hall. The bathroom was very large with bath and shower ( both great ) & lovely complimentary toiletries so no need to bring your own. Both rooms lovely and warm very cosy and to top it all we could see the sea from our large bed - lush! Breakfast was included free in our winter deal offer and it was extremely yummy. Buffet style with full English and Danish pastries etc on offer, we were spolit for choice, such a vast selection. This hotel has recently undergone a refurbishment and it looks amazing around the bar/reception areas. After our show we came back and enjoyed a few late drinks in the juke box area near the bar. There are several areas to sit and relax, we liked it there as the juke box was free using Bluetooth from our phone ( nice touch ) The room with the bar in overlooks the Leas so has nice sea views. There's also a quiet area next the grand fire place which had comfy sofas in. ( + costa coffee cafe area ) Our drinks were very reasonably priced for such a classy hotel ( much cheaper than the leas cliff hall )! Overall we thoroughly enjoyed our stay with you and will 100% be returning. Thank you so much to all the wonderful staff you are all lovely, friendly & professional. This hotel is in a prime location very close to all amenities - I wouldn't stay anywhere else in Folkestone. Parking: we parked for free on the road behind the hotel about a 3 minute walk away.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Donna Thank you so much for your lovely review, kind words and score following your recent stay. I am so pleased you enjoyed your visit and the changes we are making to the hotel. It is always a pleasure to receive such feedback and I will ensure your praise is passed onto all those concerned. I hope we will have the pleasure of your company again when you are in the area and once again, thank you for your kind comments Kind regards Neil

"Overnight stop November"

3
JackieAmorRice, France 24/11/2017

We need a stop over on the way back from France and had tried a few hotels but not this one before. The Room was lovely and spacious although very hot but this was rectified by switching off the radiators. We chose to have breakfast and the meal however once we had seen the set price meal we decided to go a la carte. The service was slow but the food was nice.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Jackie Thank you for taking the time to give me your feedback following your last stay-this is very much appreciated. I am pleased you enjoyed your meal and I hope we may have the chance to be of service to you again when you are visiting France Once again, thank you for your comments, these have been very helpful Kindest regards Neil

"Lovely stay"

4
karenwebb60, Chipping Ongar, United Kingdom 13/11/2017

We stopped here for 1 night on our way back from Calais. Very clean and friendly staff. We had a lovely big bedroom and a large bathroom. Everything was clean and made for a lovely stay. We arrived at night so did not see the view but when we got up we had a lovely view across the Channel. Would recommend.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Karen Thank you for your review and kind words following your recent stay-isn't it a lovely view to wake up too ! I'm so pleased you enjoyed your stay and I hope we have the chance to welcome you back on many occasions in the future Kindest regards Neil

"Afternoon Tea"

3
Kathy M, Maidstone, United Kingdom 13/11/2017

I was treated to afternoon tea. We were greeted by friendly staff and were shown to a table overlooking the hotel gardens, quite pleasant. The rest of the hotel is quite eclectic. The afternoon tea was well presented although surprised to see cheese & pickle sandwiches and ham and tomato in rather hard ciabatta. Overall, the afternoon tea was enjoyable but would rather have smoked salmon or be given other choices. The cakes and desserts were good, although personally I would prefer less desserts and more savoury choices. Staff were attentive and happy to refill tea and coffee. Prosecco was very welcome. After tea, we had a very pleasant walk along the Folkestone Leas and at least the sun came out for us on a chilly November day!

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Kathy Thank you for taking the time to give your comments following your recent Afternoon Tea-these are very helpful and I will make sure the Chef is aware of your feedback. Should you decide to return for a tea in the future, please contact us beforehand and we can arrange to have sandwiches which you may prefer than those you had before! Once again, thank you for your review and I hope to hear from you in the future Kindest regards Neil

"Murder mystery event"

5
User 12/11/2017

Great hotel, very attentive staff. The hotel is not of a modern design, but that's exactly why I really liked it. The room was spacious, very clean and with all the amenities the larger chains offer. The event went off exceptionally well, with the hotel staff supporting seamlessly. We will definitely be re-visiting this hotel.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your lovely comments and feedback following our Murder Mystery evening and I am really pleased everyone had a great time I will gladly pass on your comments to all those concerned and I hope we can welcome you back again in the future Warmest regards Neil

"Recently Modernised but not good"

3
oliver_khan, london 11/11/2017

My wife and I had a superior sea view room 222(tiny bathroom). The hotel has had a complete reception,bar and lounge area refurbishment not to my taste - we stayed here l in 2011 and preferred the old decor. Thought service in the bar and coffee shop a little slow. We are both in our 60's and the entrance steps are very steep - BEWARE

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Oliver Thank you for your review and feedback-this is very much appreciated. I am sorry you do not like the changes in decor we have made but I do respect your opinion and we have had some comments both for and against it. I hope we will be able to welcome you back again at some point so you can give us your opinion on the bedrooms we are about to refurbish as well One again, thank you for your review, it has been most helpful Kind regards Neil

"Great location, friendly staff"

3
adamlee2016, Oxfordshire, United Kingdom 07/11/2017

Great Location, friendly staff, the bedroom I was allocated was average and required updating, good small training facility in central location please note, the hotel charge extra for parking on public road.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and kind words-these are most welcome With regards to the car parking charges, if we could get away without charging you we would, but these car parks are council property and if no parking permits are purchased at the hotel, the council will ticket your car ! I hope that won't put you off using our hotel and training facilities again in the future Kind regards Neil

"We only used the bar but liked what we saw..."

5
Thecyprus2, Folkestone, Kent 07/11/2017

Being local residents we had no need to use the hotel but thought we'd try out the bar as we knew that refurbishment works had been carried out, so chose it for a pre dinner drink. Really loved the new decor, it's quite bright and modern but works really well with this old building, also the whole layout has changed, definitely for the better.. Friendly and efficient bar staff, and a really pleasant and relaxing hour spent there. Usually it entails driving out to the countryside (and not being able to drink) to find a pub with a good atmosphere but we have found a great alternative here and will definitely be returning. Would recommend this wholeheartedly.

"midweek break"

2
agycy, Gosport, United Kingdom 03/11/2017

First impressions looked good but soon went down hill .Only 2 lifts each holding just 2 people at a time. Some of the rooms had card entry which didn't work on 2 occasions and being on the 4th floor I was not happy traipsing up and down4 flights of stairs on each occasion. The room had only 1 chair between 2 of us there was no wardrobe or dresser only a broom cupboard with an ironing board and an electric fan, The dressing table did have 3 small drawers large enough for our underwear and socks, we lived out of suitcases for4 days. The help yourself breakfast was quite good but dinner left a lot to be desired food cooked well but portions were extremely small. Although service was chaotic staff were friendly and polite and did their best

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the constructive feedback therein-this is very much appreciated. As you will have noticed, we are currently renovation the whole hotel, with the bedrooms being redeveloped next. With regards to the card entry system is a new innovation for this hotel and I am truly sorry for the issues you encountered with this, we will look into these teething problems and get them resolved as a matter of urgency. I will discuss your feedback regarding the portion sizes and the chaotic service with the respective managers and look to improve this as soon as possible Your comments are very well received and I thank you for your time in letting us know of these and for giving us the opportunity to remedy these. I hope you will notice the improvements on your next visit should you be in this area again for a short break Kindest regards Neil

"Get a new interior designer!"

1
User 03/11/2017

I'm originally from the area but live abroad at the moment. I stay in Best Western hotels a lot of the time, especially when in the US so though I would book this one in Fokestone and was disappointed. The website made it look a lot more modern than it is when you actually go there. The bar and public areas are a mismatch of some horrific colours. They've obviously tried to go funky and hip but it really doesn't work. I hoped my room might be less "out there" and it was but not in a good way as they look as though they were extremely old and tatty. You would think that what they lack in style they might make up in service? Unfortunately not. They claim to be a Champagne bar but offered no Champagnes by the glass and the bar man didn't really have a clue about anything I asked. Not sure I'll be staying here again when I'm down next, there are better hotels in the town, I was hoping that being Best Western it would be up to a certain standard but it missed the mark based on my experience.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your feedback, it has been most helpful in reading this. With regards to the new decor in the bar and reception area, whilst it is subjective, the overriding feedback we have been given about this has been overwhelmingly positive, however I do value your opinion. WE are about to start on the bedrooms and bring them up to date as well, along with a full training program for a lot of the new team we have recently taken on. In respect of the champagne, we are now doing this by the glass and we have planned specific training in this are for the bar staff Your feedback is very important to us and I hope you will note the improvement should you decide to stay again in the future as we would love to show you our new skills Kindest regards Neil

"could have been better"

3
John M, Kent, United Kingdom 02/11/2017

The hotel interior looks very busy and the carpet in the bar looks like something from my nans house in the 70s . The bar staff need to wear cleaner uniforms as they looked dirty and could see all the tattoos on there necks and arms not a good impression as I stay in many hotels around the country as part of my job .

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear John Thank you for your review and the feedback therein-this is very much appreciated. I take on board your comments and, as a team, we will look to make improvements on what you have highlighted. I sincerely hope you will notice the improvement on your next visit Kindest regards Neil

"I nights stay"

4
User 29/10/2017

We stayed at the hotel as we were booked to see chaz an Dave at the leas cliff hall.. We could not believe how close this hotel was to the venue. A nice surprise. Myself, husband and friends booked two rooms. We were on the 3rd floor rooms were lovely they had everything you need for a comfy stay... Shower was lovely and hot. We did have to sleep with the windows open as the room was so hot! only down side to that was we had scaffolding outside window as refurb is underway and we could smell wet paint. Bar prices are a little steep 4 drinks cost £25 so maybe those prices could be looked at. When the pub across the road was £16 for the same round!! Breakfast is also a little expensive £10.50 each so we choose not to eat in the resturant and instead walk down to the harbour where we got had a lovely breakfast with views for around £3.50 each. All in all the refurb is looking good and we will defiantly stay at this hotel again.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Sharon Thank you for your review following your recent stay, your feedback is very much appreciated and I hope you enjoyed the Chas n Dave concert too ! I will look into your comments regarding the bar prices and see if there is anything we can do for the future, with regards to breakfast, whilst this is £10.50 per person, it is a buffet so you can make as many visits to the cold and hot sections as you want so in this respect it would be value for money. The refurbishment is still ongoing and we will commence with the remaining public areas and bedroom very shortly. I hope you liked what we have done so far and I would welcome the opportunity to look after you all again in the future Once again, thank you so much for your kind words, these are very well received Kindest regards Neil

"Lovely stay"

5
HELEN C, London 28/10/2017

Lovely room and spotless, staff very attentive and professional at all times , had to at £10 to park in car park over night which was a tad extreme seeing as we were giving business to this hotel but then the car park may be privately owned ,and I forgot to ask if it was or not, other than that, a very pleasant over night stay xx

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Helen Thank you so much for your review and the kind words therein-it is always a pleasure to read such comments and I am really pleased you enjoyed your stay. The car park is owned by the Council and it is free of charge from 1800-0800 so I would be interested to know where you parked & who charged you the £10 for-perhaps you could contact me at the hotel so that I may investigate this further One again, thank you for your lovely sentiments and I hope we can be of service to you again in the future Warmest regards Neil

"Typical seaside hotel"

3
TheMilkMan2000, London, United Kingdom 28/10/2017

The hotel looks like a nice traditional English seaside hotel. It's going through renovation at the moment. The lobby and bar has recently been completed. It looks very classy. Our room was adequate but you could hear a lot of noise from other rooms and outside. We had to open the window because the room was so hot. The bed was a double and not kings size. I did have a good nights sleep on both nights so I can't complain really. The bathroom was small but had a nice double shower with all the amenities. Hot running water everyday. It's located in a great location looking at the sea and 10 minutes walk to the harbour and old town. Overall it's a nice seaside hotel in a lovely location. Don't expect 5 star luxury but it's well worth the money.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear MilkMan Thank you for your review and the kind words therein-these are very much appreciated. I am pleased you had a good nights sleep both nights and I hope you will be able to venture back once all the refurbishments have been completed Once again, thank you for your review, it has been most helpful Kind regards Neil

"Needs upgrading"

2
Lina G, London, United Kingdom 25/10/2017

We stayed at the hotel for 2 nights Good location not far from the main high street The room was small, bed was small double I think, the floor was very uneven I guess due to the age of the building, the windows need replacing or double glazing as they were letting a lot of cold air in and it was very noisy The door needs replacing as it lets light into the room from the corridor and not ideal when you want to go to sleep. Very noisy you can hear people walking outside the room Bed was so uncomfortable, I am not quite sure it was a proper bed, didn't sleep both nights Will not be returning

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Lina Thank you for your review and I am sorry that your stay wasn't as successful as we would have preferred. AS you will have noted, we have begun an extensive refurbishment of the hotel and we are currently changing all the bedroom doors and locks and we are having new windows fitted from next week onward, so this will alleviate the concerns you highlighted. As the building is very old, there will i am afraid be certain 'quirks' such as squeaky and uneven floors, to which do add a certain 'charm' to buildings of this nature I am disappointed you feel you won't be able to return as I would love you to see an enjoy the improvements we are making throughout the hotel Once again, thank you for your review, it has been appreciated Warmest regards Neil

"Afternoon tea"

5
lizzieshilling, folkestone 19/10/2017

We had the most amazing afternoon tea, it was absolutely delicious. The staff were so nice and friendly. I can't wait to go back again. We also really liked how the hotel had been refurbished. It's not quite finished yet but looking lovely.

Ashley R, General Manager at Best Western Clifton Hotel, responded to this review
Dear Lizzie Thank you for your review and the wonderful comments therein. These are very much appreciated. I am really pleased you enjoyed your Afternoon Tea and the changes we are making to the decor and facilities within the hotel. We still have a lot more to do but the fact you like what we are doing bodes well for the future plans we have. I hope you will be able to come back soon as it will be a pleasure to look after you once more Kindest regards Neil General Manager

"Really Good Hotel"

5
BestRedWine, Lincolnshire, United Kingdom 16/10/2017

Lovely hotel, polite and friendly staff. Weekend break, for 3 nights (room 235) Parking is limited even with a permit at busy times but the hotel can't do anything about that, other hotels in the area affected also. Would definitely recommend this Hotel to others, in fact I already have. Well done to all at The Clifton Hotel and thanks for a memorable stay.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give us your feedback following your recent stay, this is very much appreciated as are the comments about the lovely friendly staff. I am really pleased you enjoyed your 3 nights with us and we look forward to being of service to you again on many future occasions. Kindest regards Neil

"Average just about sum's it up"

3
john b, newcastle-under-lyme, staffs 16/10/2017

I stayed here recently on a stop over for b&b, I'd no idea what this hotel was like to be honest, but the price was ok, I was trying to stay in Dover but, as it was a Saturday night, and my booking was late, I couldn't get a room at a reasonable rate, I arrived early evening, after a 240 mile drive I'd had enough for one day, I soon found out there was only on street parking, not a space anywhere, but I checked in, a friendly enough welcome, and info to a local car park down the road, so I unloaded what baggage I needed and through a warren of corridors lifts un stair's I found my room. Ok, it's an old seaside "ish"Hotel when I opened the door the room was roasting hot, I thought I'll sort that out after I parked my car, when back to the boiler house I set about trying to cool the room down, I couldn't get any of the radiators to turn off, so,I opened the windows, I was up on the 3rd floor and a sea breeze was blowing, what I didn't realise was there was building work going on on that side of the building, up went the windows and in came a great blast of dust!!!, there was a scaffolding platform right outside the windows. Now at this point I should of got out a map to find my way down to reception un complain and change my room, but I just couldn't be bothered, I re arranged the curtains to reduce the dust flow , and went out and got a meal down the road. By the time I got back the room was cooler and I crashed out. Apart from the heat and the dust my room was ok, maybe on another occasion I wouldn't have stayed in that room, but I was tired, and I got an early start next day too. You know this Hotel is what it is, and its going to have some people complaining, particularly if your there for more than one night. Because of its age, everything is all over the place, so if I wanted to be critical ,it would be in the staff taking a little more care on sorting people out when checking in on exactly where the lifts are, where the lounge is and the restaurant too, just leaving guests to their own devices is asking for trouble, for me, I wouldn't stay here again, and thats about it.

Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for taking the time to give me your feedback and constructive comments following your recent stay. This has been most helpful and appreciated. I do understand where you are coming from with regards to the age and style of the hotel. This is why we have commenced a refurbishment of the hotel (hence the scaffolding) in order to bring it right up to date. I sincerely hope you would reconsider your last comment about 'not wanting to stay here again' once we have finished our development plans as I am sure you would be pleasantly surprised! Once again, thank you for your review and I hope we can be of service to you again Kind regards Neil

"What a deception........."

2
User 14/10/2017

Well during my booking my stay on booking .com there seemed to be a problem the first time I put my bank details in ....the site seemed to freeze and I though well it had not taken my details and bookedagain a few minutes later .......on arriving at the hotel they informed me i had booked twice ....meaning 2 rooms ......was not happy with that as they said the problem was not theirs and that booking. Com was at fault...........to me The Carlton Hotel is at fault as they used a 3rd party to get a booking ........now if that 3rd party makes a mistake they need to rectify it with them not me as a customer. So up until I get a written apology from them this stays up.... Hopefully The Carlton will revalueate their association with the 3rd parties they use.....and stand up for their customers and not fobbing them off with some vouchers for a mistake which I deem that could easily have been resolved. Hopefully this helps some people out there where....... not to stay..... during your stay in Folkestone.

Ashley R, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your email and for raising your concerns. With regards to your issues, you appear to have posted these on the page for the CLIFTON HOTEL, Folkestone whereas your concerns relate to your stay at the CARLTON Hotel. Please could you clarify this as I do not have any details of any booking/reservations for you under your name at the Clifton Hotel I look forward to hearing from you in due course Kindest regards Neil Lomas General Manager

"Oh Dear!"

1
552RMJ123, Folkestone, United Kingdom 13/10/2017

Saw that the hotel had been refurbished so thought we would give the new oyster Bar a try. The decor is horrendious....like a bad LSD Trip. Busy carpet/busy wallpaper. Staff did their best but service was naff, ambience was naff & oyster Bar looked like an advert for fancy lettuce with a few tired oysters hanging about. With the competition in Folkestone hotting up, BestWestern needs to up its game and hire a new interior designer!,,,

Ashley R, General Manager at Best Western Clifton Hotel, responded to this review
Dear Guest Thank you for your review and the feedback therein. I take onboard your observations about the decor, however I would have to politely disagree with you. Compared to what was here before and what we have changed there is no comparison and the comments I have been receiving from guests on a daily basis since I arrived here 2 weeks ago have been astoundingly positive and glowing. We are working with the team and are actively updating and improving our service training for the new members of the team, along with refresher training for other members of staff. I do sincerely hope you will pop in again when the whole refurbishment has been completed and give us the opportunity to rebuild your perception Kindest regards Neil Lomas General Manager

"Great Hotel in Folkestone"

5
R F, Tamworth, United Kingdom 11/10/2017

Great hotel in a great location, just being re-furbished and looking good. Room was clean and tidy and would recommend it to anybody.It is in an ideal location for seeing Folkestone. Customer service was excellent and everybody was well dressed and clean and tidy.

"Brilliant stay here. Staff exceptional. Food delicious. Breakfast sets you up for the day."

5
seasoneddiver, Leicestershire 07/10/2017

I have stayed at this hotel many times and was a bit worried when it converted to a Best Western. I thought it would loose a lot of its charm and staff. I need not have worried, the renevations are wonderful. The reception area is light and airy and the wall paper is just beautiful. I cannot wait till they start renevating the bed rooms at the turn of the year. This is not to say the bedrooms need renevating, they are really nice as they are. This is turning into one of the classiest hotels in Folkestone. Well done Best Western and well done, Phillipa, Andre, Aimee and Amy and any one I have missed, for staying at this hotel.

"Amazing stay"

5
RobMcCusker27, worksop 05/10/2017

A beautiful hotel set in an outstanding area just had a part refurbishment which is absolutely amazing. The cleanliness is superb. The food In the restaurant is outstanding the steak was superb as was the service. The staff are extremely polite and can not do enough for you . Andre' and Philipa on reception are an absolute credit to this hotel I have been using this hotel for over 8 years and can say it's a hidden treasure looking forward to visiting again in November

"Appositive experience"

4
Strandy54, Brighton, United Kingdom 03/10/2017

This recently renovated hotel still has work being done to it...the breakfast area notably and the stairs/ hallways as you go up the building. But the downstairs lounge and bar area is very nice, the bedroom we had was very comfortable with good beds and the staff were very pleasant. The bathroom was obviously not part of the renovation but was clean and there was good supply of hot water and a good bath. The hotel has a great situation on the leas and you can walk down to town and the beach easily. Breakfast is nothing to write home about and seemed a bit understaffed for the numbers requiring service, but it was fine, though my tea tasted a bit odd! Overall a positive experience for the price we paid of £65 for two of us.

"A REASONABLE PLACE TO STAY"

3
Jelytoda, Cambridge, United Kingdom 03/10/2017

The reception area was the smartest part of this hotel, we were in Room 476 and although it was quite small was reasonable I think for what we paid. There was only one bath towel and one hand towel in the bathroom, which was spotless and had plenty of toiletries - just not enough towels. Ask for more? They knew there would be two of us so why put just one set of towels in the first place? The hairdryer was inadequate (they always are - why do hotels think it's ok to provide a small "travel size" hairdryer in their rooms? However, the bed was comfortable, plenty of pillows, and although we were quite high up and facing the side I could see the sea. The breakfast was very good with friendly attentive staff. The dining room is a lovely old fashioned room with a hideous tangle of wires and cables attached to the ceiling, complete with tatty holes in the walls where the cables come through - I can't imagine that they think this is what a 4 star hotel dining room should look like.The list is very old and slow but it's a very old building and probably they're restricted in what they can do to improve it. Overall good value for money and I'd certainly stay again.

"Afternoon tea"

3
Steve B, Ashford, United Kingdom 26/09/2017

This is the second visit we have made to the hotel, the first during the major refurbishment and then with the nearly completed refurb. Greeted by name when we walked into reception by a polite fella who turned out to be our server. We were seated in the newly refurbished area of the hotel and it turned out we were the only people there.( that's why we were greeted by name)This was not a problem whatsoever. Good service, regular top up of tea. Sandwiches, scones and cakes all tasty. Would definitely visit again.

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Dear Sir/Madame Thank you for completing the survey regarding your recent visit to our property. Your business is very important to us and we value your feedback. By telling us what you liked about your visit and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. Sincerely, Best Western Clifton Hotel

"Previous Review Unfairly Deleted By Tripadvisor.."

1
User 19/09/2017

..so I'm submitting another. The reception staff there, upon my arrival, attempted to steal (and nearly succeeded) in illegally swiping my credit card and unjustfiably took£182. This is utterly unacceptable and to treat a paying guest in such a way is simply deplorable. I can forgive the VERY cold room I suffered but not their attempt to take more cash as my room was already fully paid for when I booked it. My advice is to avoid this hotel unless you wish to be ripped off. It really needs a complete change of reception staff despite the breakfast and room personnel doing a great job. And I wish them well.

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Dear Sir/Madame Thank you for you review and please accept our sincere apologies about the problems you have encountered on your stay with us. I have spoken with the reception staff about the problems you had and I will improve the preauthorization policy to make it more user friendly for the hotel and for the guest. We really hope you will accept our apologies and if you would like to stay with us again please do not hesitate to contact us at reservations@thecliftonhotel.com. Kind Regards Andrei Floria Front Office Manager

"Worst Hotel ever stayed in AVOID"

1
FrancoisG007, Cornwall, United Kingdom 19/09/2017

I am not 1 to write reviews but not worth the stress.Old outdated smelly rooms,uneven creaky flooring,scaffolding around the building. Grumpy staff who have attitude issues and overpriced hairy food. The feeling u get is that the staff are money driven and not correctly trained for the industry and not interested in making your stay warm and welcoming. The front of house toilets and bar area are new the rest of the place is when the building was built back in the 1900's. This is to get u in the door and makes a fool feeling robbed and furious.

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Dear Sir/Madame Thank you for your review. At the moment the hotel is going through a massive refurbishment as you have seen the front of house it has been refurbished to a very high standard and the refurbishment will continue throughout the whole building . We hope you will accept our apologies and come and stay with us again and we will make sure we will provide you with a superior experience. Kind Regards Front Office Manager

"Unbelievable "

1
Cglimey, Germany 18/09/2017

Stayed overnight, room was overly expensive. Room was small and definitely in desperate need of renovation. The hotel floor, lift and rooms are not the quality of a Best Western Hotel. Recommend checking room before paying.

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Dear Sir/Madame Thank you firstly for taking time to share your comments with us, customer feedback is very important to us and helps us to make sure we can implement improvements to ensure we offer a better experience for guests in the future. We are in the beginning of a renovation of the bottom floor and exterior of the hotel. We have adopted a 155 year old building that needed a great deal of work to bring her back to her full potential. A fantastic building that very soon will be a 4 star property, whilst retaining the charm of the Victorian era. We thank you for your support during this transition. The extensive renovations will, upon completion, allow us to provide the very best hotel experience to our valued guests. It will also result in this fabulous Victorian building to be celebrated as a landmark hotel in Folkestone. We do however take your concerns earnestly and guest satisfaction is our top priority We hope you will accept our apologies and come back to visit us again . Kind Regards Best Western Clifton Hotel

"Perfect weekend"

4
User 15/09/2017

We stayed at the Clifton last weekend. It is under new management and also decorating. Much improved foyer and reception area. Staff Still a bit muddled with the new system but not a problem. Rooms were as always lovely and staff just as polite and helpful as ever. I went with 2 very elderly ladies and found the disabled ramp was very difficult but under renovation to include a lift in the near future. The menu was not great, but we were told a new is coming within 2 weeks and from then on a new menu every Monday, in the meantime the owner has said just order whatever you would like and the chef will cook it for you.. which we did and had delicious meals all weekend from fresh fish to lamb cutlets. You could not fault the food or service. Although the hotel is undergoing redecorating the service is excellent. So much so, my friends are going back for Christmas and new year. I hope they enjoy it as much.

"Afternoon Tea very disappointing !"

1
Deborah L, Ashford, United Kingdom 13/09/2017

My friends and i went to afternoon tea at the hotel last week and we were not impressed! I am a vegan so I called ahead 2 days in advanced to let them know so they could accommodate me. All the sandwiches were in plain white bread and consisted of Tomato sandwiches, cucumber sandwiches, cut up pepper sandwiches and the others had a very small piece of Salmon in a sandwich. They were very bland, no sauces at all. The cakes were very small but i was told they tasted nice but my vegan option was just a very small bowl of chopped up fruit. No effort had gone into my vegan option even though i had called ahead to let them know. We were very disapointed and wont be going back. We have had afternoon tea at a few other hotels and were all by far much better.

"Cheap & cheerful"

2
Sunny_Tiwana, Warwickshire 07/09/2017

arrived late and didn't help our situation as the chap that let us in couldn't speak much English Room stank of POT ! they are doing refurbishments though so maybe okay in a year or so the guy at breakfast was jokes, he was obviously having a bad day, but was very sarcastic to guest ! was basil fawlty esc

"Quick 8 hour stay "

3
User 01/09/2017

Me and my daughter were travelling to Disney from Folkestone and the cheapest but decent stay closest to the tunnel was Clifton Hotel. I cannot say much as I didn't spend enough time to explore. Overall the room was clean the water pressure was very low not even enough to rinse off the toothpaste. The view from the window was scaffolding. Breakfast was a buffet, the food wasn't hot but warm you had a good selection. Again we literally had a small amount and then left to catch early tunnel which is about25min drive away. The reception staff both evening and morning were very pleasant. I would use again.

"Great Bank Holiday Monday stay"

4
User 31/08/2017

This was our first time staying here and I cannot say i was disappointed. Before I start i will say the Hotel is undergoing extensive renovation, there probably isn't a good time to do that so, just be aware that there is scaffolding around certain parts of the building, you will see works going on outside. Please dont let that distract you from or discount you from looking at this Hotel as it does not intrude in to you stay. We were greeted by an extremely friendly Canadian, so helpful. It cost us £2.50 to park for 24hrs, it costs that much in my local shopping centre for an hour! The reception and immediate area haven't been under the surgeons knife yet so, as one fellow reviewer called it Vintage in style, it is but its none the worse for that. The wrought Iron banisters are absolutely beautiful, you can imagine the place in its hey day and that to me anyway gives it a lovely charm that you just dont get with a modern box hotel. Our room was on the fourth floor, you can either use one of the five staircases which nearly killed me and tells me something about my current fitness levels. There is a lift however, again this just adds to the charm. It has a door that you open, so some of you younger travellers may get confused with that. It only holds two people though or one person with luggage! The room was perfectly adequate for a nights stay, clean and comfortable, if a little dated. There were sash windows, so you can open them, unlike most Hotels which have those safety clasps on them! Now the floors were a little uneven, again its an old building floorboards move etc, it's a living breathing thing., again quite refreshing giving it character rather than a faceless corporate feel. We were meeting some friends and decided to do that in the Ocean Bar, which is at the front of the Hotel on the ground floor. This part of the Hotel has been renovated, as have immediate areas around it. I actually think its been quite tastefully done, it still manages to retain its elegance and charm. After a few drinks we decided to eat in there also, for the 4 of us the Bill came to just over £80, we had starters and a mains, good quality and Value. I particularly liked the Goat Cheese and Beetroot Salad, very good. We were stayed because we were going over to France the following day and I had been working in the area, couldnt see the point of driving the 1.5hrs home really. it meant we could take a later shuttle, enjoy the Breakfast (which was good, fabulous sausages by the way and Bacon which wasn't too salty) and do things at a more leisurely pace. If I had one moan it would be that the room was very warm, even with the fan running. I guess that when the renovations reach the rooms they will put in suspended ceilings to hold an aircon unit? A big shout to the staff, they must be working in difficult circumstances, not only trying to work through such a major renovation but, also dealing with those that dont understand the complexities of such an undertaking in a building like this. There will always be those that moan. Every single member of staff that we met was courteous, helpful and more importantly they made you feel very welcome. Would I stay again? Too right! I thought it was such a quirky wonderful place where all the rooms dont look the same. I'd also like to go back to see how they finish the rest of the Hotel. From what we had seen its very sympathetic to the old girl! We will certainly be back!

"Lovely stay over the bank holiday weekend "

4
Beers_and_Frontiers, Canterbury, United Kingdom 30/08/2017

Booked in for the August bank holiday weekend as the boutique hotels I wanted were fully booked. I've heard mixed reviews about this place but on arriving I was surprised by what a lovely hotel it was. Parking for two days right outside the hotel was a mere £5! Yes, £5! Where I live, parking for an hour would normally cost £100 and you'd need to remortgage for a weekend so this was already a good start. Check in was simple and straight forward and staff were incredibly polite and welcoming. The hotel is undergoing renovation so there was scaffolding outside. I also paid for a superior room of which views were obscured by scaffolding but in fairness when is a good time to renovate a hotel? It didn't affect the stay in the slightest and there was absolutely no noise I could hear from the room. Also, the windows open fully (love those old pull up windows) so we could hear the distant sound of crashing waves and got a lovely flow of fresh sea air through the room. The hotel is a bit of maze and it took a while to actually find the room but on doing so it was light, very clean and the high ceilings really do make the rooms feel so spacious. It is dated, but I quite liked it in a quirky kind of way. The rooms have character and the hotel corridors (with their vintage decor and grand staircases) have a somewhat comforting feeling. Some of the hotel had already been renovated and it looked spectacular so we'll definitely be staying in the future once work is complete to see how it's come along. All in all this was the perfect base for a couples weekend away, the only issue I experienced is that the old corridors creek and the walls are thin so if you are a super light sleeper like me you will wake up to the sound of people walking past although that really is a tiny little issue in an otherwise clean, professional and friendly hotel. We will definitely be back

"Would stay again "

4
Pops1004, Hackney, United Kingdom 29/08/2017

We had to stay in Folkstone for a wedding and I managed to get a decent deal on Expedia for 2 nights here in a Superior room. The room was a good size and bright with a king size bed. Very clean and decent sized en suite bathroom with a bath. We were really happy. The hotel is having a bit of work done and it's almost finished- what they've done is lovely- the down stairs is really nicely done and in keeping with the age of the hotel. The room has everything you need- tea/coffee/hairdryer/iron/fan etc The hotel seemed quiet for a bank holiday weekend, and because it's so big we weren't disturbed by any other guests. I had very nearly booked the Burlington but it was more expensive so I avoided it- and thankfully I did because a couple who were at the wedding stayed there and had no sleep at all because the walls were so thin. So all in all I was delighted with our stay at the Clifton. The staff were all very nice too. One little thing though.. I had asked at reception the night before to book me a taxi, and despite discussing at length with the receptionist where I needed to go and how long the journey would be, the taxi was never booked. We checked again in the morning and the receptionist couldn't find the booking but then didn't have time to book one for us! So basically- book any taxis yourself. I should have done. But other than that- it's a lovely old hotel and I wouldn't hesitate to stay here again.

"Passing drink"

2
Linda C, Dover, United Kingdom 28/08/2017

Whilst visiting the Old Timers Rally on the Leas on Bank Holiday Monday we thought we would have a drink in the Clifton, partly to check out the refurb & to catch up with old friends. The work done so far looks good but once again lack of staff attending to guests. There were four people waiting to be served at the bar, waited over five minutes but no staff appeared. Won't do yourselves any favours by keeping people waiting, they just won't come back. Ashley you need to take control& manage the staff properly.

"Amazing"

5
esch0rn, Bad Hersfeld, Germany 24/08/2017

We've been here only for one night, to start our trip though England's South. It is a beautiful house with very friendly staff and comfortable rooms. We slept very well in this wonderful beds and the breakfast was delicous! Thanks, if we come back to folkstone one day, we will stay exactly in this house again!

"B&B, and evening meal."

3
User 23/08/2017

Enjoyed the stay, everyone polite & helpful. place was having improvements being done, but did not interfere or spoil our stay. Close to the beach, only across the road, would stay again, we had sea views which was lovely.

"Overnight"

5
donna j, Selsey, United Kingdom 21/08/2017

I've given this an excellent rating because the staff are doing a brilliant job under difficult circumstances. The hotel is Victorian and the inside architecture and lay out reflects this. Yes, it needs a face lift but they are doing this. It will never be an ultra modern 'plaza' type hotel but that's it's charm...and the charm of an English seaside town. Breakfast was very good - ample continental and cooked. (Thanks for the vegetarian sausages) We are looking forward to visiting again when the renovations are further on. It will be lovely. Well done!

"Refurbishment in progress"

4
LancashireGlasshouse, Lancashire 21/08/2017

The hotel was easy to find and we were lucky to find a parking space right outside.You need to ask reception for a parking permit which currently cost us £2.50 for 24 hours. I'm not sure the photo used for illustration is correct though - I didn't see any greenery or trees around. The rooms are in need of updating, but they are clean and quiet. There is a TV, tea & coffee making facilities, hairdryer, toiletries and the bed is very comfortable. It's good value for the money. The lift only takes one person +suitcase at a time, so it took ages for us all to reach our rooms. We had drinks in the bar - which is in the refurbished part of the hotel. Staff were very friendly and the bar area looks lovely. Breakfast cost extra and is buffet style, but the food was freshly prepared, plentiful and lots of choice. Restaurant menu and room service menu was a bit limited, but there's plenty of good eateries around. Once the refurbishment is finished, this is going to be an amazing hotel. I hope Best Western don't hike the prices too much as I would definitely stay here again. I rated the cost as budget, but it may change.

"Short visit for a wedding"

3
GDavis313, London, United Kingdom 21/08/2017

As knew I would be checking in late I rung ahead and paid for the room and informed them of my arrival time. Upon getting to the hotel at 11.15pm they could not find us on the system. After 3 different people came to sort us out, the found us in already checked in. After the shambles of checking in the room was ok, bed comfortable, didn't part take in breakfast so cannot comment on food. Hotel still going through refurbishment.

"stay due to visiting area for a funeral"

3
Michael H, Dartford 15/08/2017

Room in urgent need of updating. Hotel in process of major works bur staff unsure if this includes the rooms. Room clean a was all public areas despite work in progress.Staff very good and helpful. Restaurant menu very limited but this should improve when new restaurant is completed?

"Tired and dated"

2
User 11/08/2017

First impressions were not good. Walking to reception the tiling outside of the hotel was loose and a potential hazard. I presume this is to form part of the renovations. I was unfortunate enough to have one of the bedrooms (354) which obviously has not been updated yet. Looking out of the bedroom window - scaffolding. The room was hot stuffy and airless. It was not a particularly warm day either. Although clean it was dated. In the morning I hoped for an invigorating shower however that was impossible from the dribble that came out of the shower head. This was a business trip and unfortunately I have to return in two weeks time. Could not fault the staff. Breakfast was ok. Having previously stayed at the Burlington I know which hotel I prefer.

"Business stay over"

3
Gary H, London, United Kingdom 09/08/2017

A pleasant hotel, clean, well maintained, friendly staff, going through renovations while I was there - scaffolding etc. Parking is on street outside, I paid £4.10 for Ringo on the phone then found out it was £2.50 or so through the hotel so make sure you do that. It's a traditional old seaside hotel building so expect to hear other people - I could hear private conversations from people's rooms walking down my corridor so maybe not for those who want ultra-privacy. There are multiple small staircases to access upper floors but there is a small lift too.

Ashley R, Manager at Best Western Clifton Hotel, responded to this review
Dear Gary, Thank you so much for leaving some really important feedback. The hotel is a 152 years old and retains the Victorian Character through out. Recently been taken over by new management we are doing our very best to restore her back to her full potential. Investing lots of money in the project. Our second lift is now back in action. I am sure next time you visit us you will be very impressed with the progress made. I will pass your feedback to the staff regarding your pleasant feedback. Thank you and we really hope to see you again soon, Ashley Rickman Operations Manager

"August 6th 2017"

4
22james, Thames Ditton, United Kingdom 09/08/2017

In process of renovating the hotel outside but should be finished very shortly. The new areas are beautifuly designd and decorated. The rooms will follow suit but They already are charming with high ceilings, huge windows and yes maybe a little tired But we had a comfortable bed, sea view, albeit through very fine netting whilst the painting is being completed, good breakfast. Fabulous helpful staff throughout hotel from reception to the maids and breakfast, Well done, enjoyed our stay and will be back to see the finished product!!

Ashley R, Manager at Best Western Clifton Hotel, responded to this review
Dear James, We are nearly at the end of Phase 1 now of the rennovations. The exterior and ground floor will be finished very soon. Our new Bar and Costa Coffee shop is now open to guests. I hope you come see us again soon! I am sure you will love the work we have done. Kind Regards, Ashley Rickman Operations Manager

"Lovely Place and Will Improve!"

4
MONTYAYNE, LONDON 08/08/2017

Really enjoyed our stay here. The hotel is placed an easy walk to main town and fifteen minutes to the harbour . Staff were a delight and I mean that without exception . Why some customers have to be so rude because the hot water breaks down was beyond me. They were doing all they could . We boiled a kettle and had a wash and guess what....we didn't die ! There is work going on but it's going to make it a very nice place to stay .

Ashley R, Manager at Best Western Clifton Hotel, responded to this review
Dear Guest, Thank you for some lovely feedback and a special thanks for your support through this renovation period. Your feedback will be passed on to the staff who will be chuffed I am sure. Please come see us again soon! Kind Regards, Ashley Rickman Operations Manager

"Oh Dear......"

2
Ord2013, Farnborough, United Kingdom 07/08/2017

Booked this hotel ad we had an early statt to the Channel Tunnel the following day, on arrival the hotel was covered in scaffolding and tarpaulin, was like an obstacle course to get to our room, we checked in at 1 ish and checked out at 11 that night, coukd not sleep the noise outside the window from the tarpaulin on the scaffolding flapping about in the wind was awful. That coupled with the noise from the bar opposite and the noise from the room next door made it impossible to get any sleep, we ended up early in the car park of the channel tunnel getting our heads down, thus hotel will be lovely oncecit us finished and had we known about the rennovation work we woukd not have booked so we wasted our money. The one good thing about this hotel at the moment is the receptiin staff they were lovely.

Ashley R, Manager at Best Western Clifton Hotel, responded to this review
Dear Guest, It is upsetting to read your concerns regarding your recent stay with us. The scaffolding has been taken down now. We wish you would have let us know so we could have found you a quieter room. We are being as flexible as we can as we understand the inconvenience you may encounter. We are blessed to be in such a lovely location up on the leas, very close to town, see views and the a close walk to the train station. Unfortunately the hustle and bustle of town can create noise. The pro's and cons of being a central hotel. Please email me at operations@thecliftonhotel.com to discuss your concerns further. Kind Regards, Ashley Rickman Operations Manager

"Afternoon tea"

5
kathryn C, Ilfracombe, United Kingdom 02/08/2017

Just been for afternoon tea it was delicious. The sandwiches were very fresh and the scones tasted as though they had just come out of the oven. Cakes were lovely. Tea in plentiful supply. We spoke at length to a lady wh was staying at the hotel who said the rooms were nice and it was a lovely Victorian Hotel. We were all impressed how the bar area was done up. The staff were very helpful and friendly but had to be told carefully about our requirements. For example we had 2 afternoon teas between 3 as we took my 83 year old friend. The waiter only brought 2 sets of cutlery as though he was ignoring our friend. She was a bit hurt. We bought a extra cake to take home for her but no boxes. It was a cup cake and the cream on top would have got severely damaged. We solved it by using an inverted plastic beaker and cling film. Please please give me the recipe for those delicious scones.

"Lovely Hotel"

4
User 01/08/2017

I booked 3 rooms here and we stayed on Saturday night, we had read the reviews and I'm pleased to say I'm glad we ignored them. Yes the hotel had scaffolding round part of the outside, but inside its lovely and you can see the new guest lounge and Bar and the money that is being invested in the hotel. The staff are very helpful and friendly, when we checked in they told us about the reduced parking rate which we took advantage of, the reception staff were very helpful. The rooms were immaculate, all 3 had recently had new bathrooms, everything was very clean. There was a nice atmosphere in the bar on Saturday night, and breakfast on Sunday was superb a great selection of hot and cold food , the breakfast staff very friendly, funny and accommodating. Some parts of the hotel look dated but that's not a criticism, it didn't affect our enjoyment, we would gladly recommend this hotel and will be returning without a doubt.

"Weekend break"

5
User 27/07/2017

Lovely relaxed laid back hotel. Food and drink superb really friendly staff nothing is too much trouble for them. Breakfast is served buffet style with plenty of choice. We have been to this hotel on numerous occasions and will definately be back

"CHAOTIC"

1
tobywales1890, Indian Shores, Florida 19/07/2017

Never stay at this hotel again under current ownership. On arrival the whole hotel was encased in scaffolding - thought our GPS had made a mistake!! Received no prior information that extensive renovations were being carried out during our stay!! Hotel does not deserve Best Western status.

Clifton H, Manager at Best Western Clifton Hotel, responded to this review
Dear Toby, Thank you for taking time to share your comments with us. We are indeed under new management and we are injecting a vast amount of money to restore the hotel. We are so excited to have the opportunity to bring this beautiful Victorian building back to its glory. We are aiming to be a 4* property by next year. We are doing this for the benefit of the guest to ensure we can deliver a fantastic guest journey from check in to check out. We have placed a notice on our main website, Best Western site and all third party sites to pre-warn guests that the hotel is currently under refurbishment. The hotel is under new management and we are trying our hardest to bring the hotel to the highest of standards. I am sure if you would visit us again and see the product post renovation you will have a better understanding of where we are heading. Please do email me; operations@thecliftonhotel.com Kindest Regards, Ashley Rickman

"short stay."

4
User 14/07/2017

We had to cut short our break because of my Wife's illness. The staff were really caring and most helpful. The short time we were here was very good, food excellent and the staff very efficient . Hope to return in the future.

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Thank you for your review, we are pleased to hear you and your wife will be planning a return. Get well soon.

"Shocking at the moment!"

1
User 08/07/2017

This is really a warning and there's plenty of those on this site! I recently visited Folkestone and having been to the town for over 50 years I had to look in at the Clifton having seen what was happening. All the reports of the work going on are true and the hotel is nothing short of a building site, even getting inside presents a challenge! I'm sure it'll all be great when it's done but avoid until you're sure this is the case. I stayed at the Burlington which is fabulous. Take my word, you can't go wrong.

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Hi, many thanks for your review. We have indeed been going through a refurbishment upgrading the outside, reception, lounge and bar which should be nearing completion in only a few days time. We certainly would welcome you to return and see how all our hard work will improve your experience with us.

"On going work and noisy"

2
Igor B, London, United Kingdom 05/07/2017

There's a renovation going on that we were not informed of (like other hotel brands who always let us know in advance of any inconvenience this kind of work could cause), even though our membership would grant us an upgrade, we were told the hotel was fully booked (which was incorrect) and we were woken up by some banging at 8.30am on a Sunday.

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Thank you for your review, we always appreciate feedback as we see it as an opportunity to focus and improve our services to our guest. We have amended our notice on most third party booking sites to better inform our guest of the ongoing refurbishments. I am thrilled to announce that the first phase is nearing completion and excited to report to you the opening of our new bar, lounge and reception area in the next few days. We would welcome you to revisit us and experience the very best hotel in Folkestone.

"awful experience"

1
christine s, bow london 04/07/2017

the hotel was covered in scaffolding and green netting. no mention of this on website. just that work was being done in public and private areas with minimum disruption to guests. paid alot of money for an executive room with either a sea or garden view. no such thing as covered in green netting. breakfast awful workmen helping themselves to copious amounts of food and juice never again room hot and dark1!!

Clifton H, Front Office Manager at Best Western Clifton Hotel, responded to this review
Thank you for your review. We are happy to report that the first phase of our refurbishment is nearing an end and the green scaffolding is being removed. The extensive renovations will, upon completion, allow us to provide the very best hotel experience to you and follow valued guest.

"Nan's 80th ."

3
Crimsondream, Stoke-on-Trent, United Kingdom 02/07/2017

My Nan had an early 80th birthday party / afternoon tea at the Clifton . The food was good and the staff were very attentive and nice but the whole place stank of sewage (no it wasn't the old people as my cousin had a room at the other side the hotel and you could smell it there.)Very off putting when you want to have a nice bite to eat . Also having a working kitchen open with knives etc when a toddler is roaming and people not realising she was gone as she isn't your child etc is dangerous .

"50th Birthday Cele"

5
George A, Pontefract, United Kingdom 30/06/2017

We have just spent a fabulous 8 days at The Clifton Hotel.A niece and partner her daughter and husband and daughter and partner joined us to celebrate her 50th birthday on the Saturday and Sunday.Whilst a major refurbishment is taking place, new :- kitchen, bar,reception,restaurant and a lot more, the areas which are being used temporarily are clean,the food is excellent and the staff could not be more helpful.On the Saturday and Sunday the Management,Chefs,Restaurant Staff went out of their way to make it a joyous time. We planned this celebration 12 months ago and when we found out the major refurbishment would be under way we asked our Niece if she wanted to cancel and go some where else.She said no and we are glad she did.We could not have been better looked after or had better food and wine any where else. On the Saturday evening before dinner we had canapés,made by Head Chef,and champagne.The canapés we not your usual puff pastry but hand crafted pastry shapes with delicious fillings.Then onto a delicious 3 course dinner with excellent wine,followed by a cheese board.Every thing was cooked to perfection.The partner of the birthday girl loves apple pie so the Chef made apple pie for him which he said was very very good.Ashley, Operations Manager went out of his way to make sure everything was right for us. Sunday evening before dinner we had cocktails and nibbles again followed by a scrumptious 3 course dinner and wine.Maj ensured every thing was right for us. The new Pastry Chef had made us a birthday cake which can only be described as a work of art it looked to good to eat.Our Niece took it home with out cutting it. Despite all the disruption with scaffolding and netting all round the outside of the Hotel the rather small bar, restaurant areas if you under stand what the new owner is doing to up grade this historic hotel and look at the examples of the decorations going to be used,pictures of the new bar a bit of in convenience is a price worth paying. All the bedrooms corridors are perfectly clean.The contractors show all guest respect and are very polite. You would have to go a long way to get better food and service. The hotel could have been closed for the refurbishment but how many staff then would have been put out of a job.How many of the regular clientele of this Hotel would have gone some where else and not returned. We will keep returning to The Clifton all through the refurbishment and look forward to this part being completed. Despite all the disruption inconvenience I would recommend the Hotel to any one.

"Well done Western"

4
pete d, Stevenage, United Kingdom 28/06/2017

On arrival hotel draped in scaffold for a much needed overhaul. The restoration work is brought to your attention upon booking. Although there is an abundance of construction personal I have nothing but praise for there carefull consideration for the guests, particulary the external decorators. The building from the outside is already looking stunning and the end result will be amazing. The hotel staff have all been friendly and very professional at dealing with some of the less understanding guests noted on a number of occasions, well done Great Western!

"Lovely friendly hotel"

5
disgruntledkent68, Folkestone, United Kingdom 28/06/2017

We regularly use The Clifton as a meeting place with friends and to have a meal. The standard of the food served is very high, and would highly recommend it..The staff are all very friendly and help in any way they can

"Awful - Beyond a joke!"

1
Alfaman51, Redditch 18/06/2017

We stayed in May 2017. We arrived late after a very long journey. Parking is very difficult in the area of the hotel. The Clifton is undergoing a major refurbishment. It is covered in scaffolding and tarpaulins. Inside it was shabby. Narrow corridors, a tiny arthritic lift and confusing signage. It looked like a refit was long overdue. We checked in. The reception area was cramped and looked chaotic. A large party of German visitors had just arrived. The queue blocked the reception area and the corridor and spread out down the steps and onto the street. If this was their first experience of UK hotels , I pity them.We went up to our 4th floor room which looked more tired than we did. We went straight out to eat. On our return we discovered a cockroach in the room. I returned to reception, complained about the unwelcome guest and a member of staff came and killed it. To be fair, we were offered another room but we declined. We had no expectation of any other room being any less grim. It was late at night. We did not sleep much, the bed was cramped and uncomfortable with the headboard end noticeably lower that the foot end. In the morning I went into the bathroom. I found a second cockroach in the shower. I then noticed the general level of grime present in the shower and on the shower curtain. It was quite appalling. A member of staff came and killed the intruder . We demanded and were given a full refund. Breakfast was a dreary affair and the whole experience was like Faulty Towers , but without the humour. The hotel should have closed for refurbishment. It should not continue to trade whilst in this state.

"Not up to usual standard"

3
bluebeard9, london 13/06/2017

We have been using this Hotel over twenty years,and sorry to say we had a disappointing stay this time.When we booked we were told the building would be surrounded by scaffolding,no problem.On arrival we had to make our way through builders sitting either side of the entrance stairway and this seemed to be their meeting place.Inside,parts were closed off,temporary bar and dining area.Ok the Hotel needed a refurbishment but we were not told that there would be any internal disruption.Breakfast used to be waiter service in a pleasant dining room,now it was buffet in a windowless room.Only mushrooms in one hot container available,had to ask for other food on three occasions,it doesn't take much to have someone making sure food is constantly topped up.Having decided to do these major renovations while still trading ,proper warning should be given or rates reduced.lets hope all is back to normal soon.

"Do not stay here!"

1
User 11/06/2017

We arrived at the Clifton Hotel at 0415am due to an overbook at Hilton Gatwick! As I feared it was a dump! It did not bode well that the outside was covered in scaffolding and builders net draping. There was no car park and we had to squeeze into a very small space in the parking area at the front - luckily there was just one space. We checked in - reception was a grotty area with loose wiring and untidy, ancient shelving piled with folders and paper(nothing like the pictures on the website) - and the male receptionist while very pleasant made no apology for the state of the place. It was like Fawlty Towers - awful old patterned carpet, flock wallpaper, dado rails and a warren of higgledy piggledy narrow corridors just wide enough for one person, the lift would only take one person plus baggage at a time so we had to travel to the 4th floor in shifts. Upstairs the corridors were narrow and uneven, more twists and turns, up steps, down steps, up slopes down slopes than I could count. We finally reached our room - tired and old fashioned, small double bed with only one pillow each and a very uncomfortable mattress with a join across the middle - and eventually got into bed at 4.27am! Our bathroom was very old and dilapidated, cheap lino floor, an avocado bathroom suite and grotty shower curtain plus the noisiest fan ever. So, imagine my surprise when I was woken early (between 0730 and 0800) by the sound of workmen talking and drilling - oh and also I heard a strange noise at the window which upon investigation turned out to be a workman scraping paint off the window frame - 4 bloody floors up!!! That was it - furious and fully awake I thought OK I will make some tea, NO only coffee in the tray!!! I didn't even bother to shower (I knew it would be rubbish and my husband confirmed this)and went for breakfast, I just wanted to get out of there as soon as possible - breakfast was through another maze, single file of course, passing workmen frequently to arrive in a poky little room where a selection of hot and cold breakfast was laid out. We asked for fried eggs, along with another lady, as only scrambled were offered, these were to arrive in a couple of minutes. Eventually, 10 minutes later, another gentleman asked as to the whereabouts of the eggs to be told sharply that they were coming and had to be cooked to order. When they arrived a few minutes after this they were barely cooked. This is an awful hotel, the staff are friendly and helpful and I am sure that the location is great but this does not make up for the fact that it is a mess.

"Very disapointing"

2
Nicholas P, London, United Kingdom 01/06/2017

We made a late booking online and was very impressed with the online photos. When we arrived the Building was cloaked in scaffolding and a major refurbishment program was underway I was given a single room which was very scruffy and tired and contained a terrible old and worn out single bed, dirty carpets and a shower with a broken door which consequently flooded the floor whilst in use.To date this has to be the worst hotel i have ever stayed in,why they cannot close down and push this much needed refurbishment forward only proves they have only have one thing in mind and that's money. One positive,, the staff were very helpful and genuinely sorry. PLEASE DO THE RIGHT THING AND CLOSE DOWN AND THEN REFURBISH!!!

"Needs the refurbishment that's underway"

3
Pevensey, Eastbourne, United Kingdom 27/05/2017

Booked here for one night as a stopover, cheap deal with breakfast. We knew that it was being refurbished. Yes, it's tired, yes it's covered in scaffolding with a temporary reception, and yes it needs doing... But notwithstanding all of that the staff worked really hard to make it a pleasant stay. The room was ok, breakfast was good, and the future plans suggest this will be a lovely hotel once completed.. At present book in the knowledge things are a little disrupted, and accept it's priced accordingly.

"Hotel undergoing major refurbishment."

3
Stevep5553, Taunton, United Kingdom 23/05/2017

The hotel is currently undergoing a major and much needed refurbishment so is completely shrouded in scaffolding and the public rooms , bar, restaurant etc have been temporarily relocated while work continues which could last until September 2017. The hotel has a great location but the decor is very tired and in need of the update, the lift Is particularly dated and small, the plans for the new decor do however look impressive. The rooms are clean but dated and the staff friendly , the breakfast ok. If travelling for leisure I would wait until the refurbishment is completed but in the meantime business travellers can get some good deals if you don't mind the work disruption.

"Nice hotel, tired decor but don't let that put you off."

4
Keith J, Lewes, United Kingdom 25/04/2017

My wife and I stayed for one night on a Groupon deal. The hotel was a nice hotel with good friendly and efficient staff. Some of the decor looks a bit tired in the hallways etc, but overall it was a very good experience and I would definitely go again. The food was good and the staff were very hard working. I only gave it a very good rating instead of full marks owing to some of the decor.

"Best western Clifton Hotel"

4
Margaret A, Southampton, United Kingdom 24/04/2017

Good hotel with quality rooms which are very clean. Friendly staff, Although the breakfast waiter was very harassed and let us know it! Breakfast was very good (I'm told by my husband). Hotel very central with good views of the sea and a super Italian Restaurant next door

"Very friendly"

4
JackieHertfordshire, Hertfordshire 20/04/2017

We stayed over Easter weekend and loved it.The staff are all so friendly and although they do have scaffolding up at the moment I asked for a sea view which I got.The room was massive and the food great.Breakfast was a self service buffet but with a pot of coffee or tea.We had dinner on one night and it was really tasty.There are many returning guests who all seem to recognise each other,,we would definetely go back again as it is situated near to town ,the beach and the gardens

"April 2017"

4
B3137JMpeters, Wirral, United Kingdom 18/04/2017

Nice hotel, good position, bar food good. Parking a bit of a problem only limited spaces near hotel, overnight car park nearby but a bit of a walk with luggage. Also might be good if this is mentioned, if you arrive after 6pm you only need pay £1 for overnight but I paid £3 for all day parking.

"Very pleasant stay"

5
Dokotka, London 17/04/2017

My partner and I went there for the Easter weekend. The hotel is situated in a very convenient location; very close to the Lower Leas Coastal Park, as well as 10 min away from the center. You can clearly see that this is an old building, but very well maintain. Rooms are good size and very clean. Staff is very helpful and very nice. The only disadvantage is a parking. There is a public parking in front of the hotel, but it's often full. Additionally, it's paid one. The hotel provides with a parking permit - 2,50£ per day. I would definitely recommend this hotel to those who are looking for cosy places.

"Mrs"

5
User 16/04/2017

Very Good hotel, clean, good service, good atmosphere, nice and polite! Nice area, great rooms and restaurants. Nice people! Nice food! Very good situation by leas cliffs coastal walk very relaxing good entertainment

"good location and being refurbished"

4
shirleytemple2016, Slough, United Kingdom 11/04/2017

some reviews were so bad we were a bit concerned about our visit. we had a lovely spacious room (364) with a comfortable bed, bath and shower. good bed linen and towels. Not wonderful toiletries but adequate and good hospitality tray and fro wifi in bedrooms as well as public areas. We had an excellent dinner, well presented with tender and tasty steak. The tomato soup was 'homemade' ie not out of a tin. Perhaps some rooms are in need of an upgrade but we were more than happy. nice sea views and good location for walks. paid car parking outside hotel was reasonably priced.

"A layman's guide to this seaside stopover"

3
MarkN2010, Leicester, United Kingdom 11/04/2017

Let's not beat about the bush – you can't better the hotel's location, right by the sea front, and the period building (a former 1860's Victorian town house) will definitely appeal to those wanting ‘quaint' or ‘old fashioned' (the Americans will certainly love it). But, I feel there are a few modern touches required to give the place wider appeal. Oh, all right then, I think the whole place needs modernising! First, then, the Pro's (in my opinion): - Friendly welcome at reception – and a smile despite my bemoaning the parking issue (see below). - Clean, spacious bedroom containing most of the essentials a visitor should require – hairdryer, clothes/trouser press, alarm clock, tea/coffee-making facilities, tv (with good reception), iron, writing desk, bedside drawers, occasional table, 2-door wardrobe, armchair and electric fan. - Instant hot water from the taps. - Comfortable-enough large double bed. - Town close by (short walk). And now for the Cons (in my opinion): - Irrespective of the hotel's website pronouncing ‘There is parking available nearby', now add to that “only if you arrive well before 5pm as there is competition from all the other nearby hotel and B&B residents; and if you don't get here early enough, then prepare yourself for a very lengthy walk from a distant side street where you may be lucky enough to find a space.” As this was the case for me, it wasn't the best of starts to my stay. I was livid. - In the bedroom, everything seemed to creek (the floorboards, ensuite door, armchair castors) or rattle (the sash windows were particularly unforgiving in the event of some strong night-time breezes – earplugs are therefore essential if, like me, you're a light sleeper). To make matters worse, and of course this is NOT the hotel's fault, a couple of seagulls descended onto the flat roof outside the window, proceeding for the next 20-minutes to squabble over a stolen strawberry despite my attempts to shoo them away. And I just didn't trust the writing desk's chair to lean into as I expected its unsteady legs to fall apart the moment I sat on it. - In the bathroom, power shower it ain't – a dribble more like. And the sink was far too low, as well as having no mixer taps, although this is personal preference only. - Breakfast – a cooked English, served at the table – didn't really excite me. I simply went through the motions of consuming it. Bland, in my opinion. But the coffee was hot. I stayed here overnight during a business trip, so can't really comment on how my stay would have fared had I remained here any longer than the one night. However, simply based on my experience, I would have to seriously consider my options if I had to visit Folkestone any time soon.

"Book a Superior room"

3
Surrey361, Egham, United Kingdom 10/04/2017

For a last minute booking, stayed in a Superior room. Very happy with room. Large, plenty of storage and surface space. King size bed, Comfy chair and sofa in bay window with sea views. I sensed very recently renovated and that older rooms to rear of hotel were not of same quality. Bathroom good but older. Reception unsmiling, old keys on fobs. Breakfast OK but far from outstanding. Great location on The Leas, short stroll to town centre, 15-20 mins walk to Folkestone Central station.

"Could be so lovely"

3
Goosey2014, London, United Kingdom 10/04/2017

The hotel is in a wonderful location on the Leas with wonderful views of the sea and private gardens to the side, with the town just a saunter down the esplanade and beaches and walks on your doorstep. The hotel itself is a little 'tired' as they say, in real need of bit of TLC and bringing up to date. Our room on the 4th floor was a nice size, but it was decorated as if it was 1982. The bed was the smallest I have ever seen and I'm not even sure if it even qualified as a double. The mattress was so soft that it gave a difficult nights sleep, especially as being at the top of the building on a warm weekend, it was all a little stuffy. Dinner was nice but did feel rather like you were in Fawlty Towers. Breakfast was good, but the number of staff on duty meant that things were not replenished, so big waits were in order or you just gave up. All in all we had a lovely weekend, but a bit of modernisation and a few more more peopple on duty would make this a really great place.

"Just did not enjoy this hotel."

2
howardeawilliams, Edinburgh, United Kingdom 08/04/2017

This hotel is made up of several substantial town house knocked together. It does not have a car park, visitors are expected to park in an underground public car park 300 metres away at a cost o £3 per day. Whilst I had no real problems finding a place to park in February, I would imagine it could be difficult in the summer. The houses are joined together on the ground floor and second floor, and if you have a room on the first or third floor (as I did) you had to pick the right part of the building to climb. I did as was directed by reception and found myself in the wrong segment. I was helped by a Spanish cleaner, who took me down to the second floor, along a twisty corridor the back up to the third floor, only to find the room wasn't in that sector either. After yet another trip down to the second floor, carrying 4 bags, we eventually found the right room only to find it occupied. A phone call to reception saw me allocated another room, this time on the first floor, which was rather nice. I was on a dinner, bed and breakfast deal for two nights, dinner first night, which was dreadful. Service was appalling, starter consisted of a fish cake that looked as if it had come from Farmfoods with a prawn something that also looked instant. This was followed by a beef pie that wasn't cooked and a squeezing of sweet potato mash. No vegetables of any note other than some carrots in the stew. I then went down Wetherspoons for my tea. Breakfast was another delight, starting with a Spartan array of breakfast cereals, a huge bowl of tinned Grapefruit (which, like many other oldies that are on pilss) we are not allowed to eat, with similar bowl of prunes. Asked for a cooked breakfast without baked beans, only to be presented with what seemed a double helping of beans with the cooked bits (minus hash browns) which I sent back. The waiter had such poor language skills that this no doubt contributed to the mix up, and when the next plate arrived I rejected it again as it didn't have the advertised hash browns. Second morning the has browns didn't happen again and I gave up. During my stay in this hotel I didn't see one Brit, which definitely contributed to the whole fiasco. Whatever peoples opinions are over foreign staff they need to be competent, switched on with the appropriate language skills. Apart from the Spanish chamber maid that helped me find the room (whose language skills was inadequate) most of the staff were did not give me the impression that they had my best interests at heart and were difficult to understand. They also had a problem with me. I will definitely restrict my future stays to hotels with less foreign staff.

"Never disappoints"

5
Iansargeant244, St. Helier, United Kingdom 22/11/2016

Have been coming here whenever visiting Folkestone since 1988 and the grand old Clifton dame never disappoints, from its unique location on the Prom within a short stroll to the High Street, comfy armchairs in spacious lounges and with silver service full English breakfast overlooking lawns full with squirrels and seagulls... a small number of subsidised free parking spaces outside but getting more difficult ...

"Another pleasant stay"

4
martysfan, essex 19/11/2016

Had a very enjoyable stay again .this is a an old hotel with character our twin room on the first floor was large and warm comfy. Very creaky floorboards and don't recommend the lift to anyone who is chlaustrophobic so choose a first floor room.The breakfast was very nice and a nice setting too.Would certainly stay again.

"Absolutely appalling "

1
DigsySE18, London, United Kingdom 30/10/2016

Avoid Room 352! The mattress had no support whatsoever and was well past its sell by. All the shower could produce was a dribble of water. We complained and a full refund and apology was given. The whole hotel is old and tired with a strange smell of damp downstairs.

"Pomp n ceremony "

5
Michael795, Sydney 12/10/2016

What a find !!! Beautiful old Victorian hotel with all the character of a by-gone era. Best value for money EVER !!! £110 included full English breakfast overlooking the Channel & relaxing parklands. Best Western..... you have a real winner.

"Lovely old fashioned hotel"

5
ANGELWINGS123, LONDON 05/10/2016

We had a beautiful sea view room ( 103 ) . Immaculate . King size and very comfortable bed . Everything was spotless and clean . I had to call reception in the morning as the coffee and milk had not been replenished . They arrived in minutes with coffee , sugar , biscuits and a jug of fresh milk .The Hotel is huge and has beautiful gardens at the back . We will return .

"At least 8 cockroaches in the bathroom"

1
User 03/10/2016

After returning back from supper, we discovered 4 cockroaches in the bathroom of our third floor room. There was no-one on reception to report the problem to. By three in the morning there were 8! We complained and received a full refund and a complimentary coffee whilst we waited, and waited....for the assistant manager. He looked unconvincing as he said pest control had only previously discovered one cockroach. Looking at TripAdvisor someone commented last year about a cockroach. This problem is obviously getting out of control and must be addressed immediately by the hotel owner and Southend City Council.

"Avoid."

1
Lee B, Clifton Hotel, Folkestone, United Kingdom 26/09/2016

Very disappointed with our stay. We where put in a room on the top floor... which had a sloping floor. You couldn't even put a drink on the side with out if falling off. The window banged with a slight wind, which was all night. So we got no sleep. We was told they could not control the wind! (Could just get the windows fixed maybe)

"Tired hotel..."

2
Dom C, Windsor, United Kingdom 22/09/2016

Visited the hotel on business and stayed two nights. Firstly, important to say the staff were fine - amenable and friendly. But, boy, has this hotel seen better days... OK, so it was clean but it's in major need of updating. Paintwork, carpets, furniture - all so old and tired. My shower (actually a showerhead on a hose over the bath) was awful, and the height wasn't adjustable. Sorry Best Western, but I will not be returning.

"OK'ish"

3
Roger W, Somerset, United Kingdom 19/09/2016

Spent two nights here. Room 471 was spacious, slightly tired but had a charming view. It was also quiet. The downside was the shower. The genius who masterminded its' renovation failed to take into account the mansard roof (sloping). The slope and position of the shower and the bath prevented the shower being used by this six foot chap! Very low water pressure compounded the problem. Good housekeeping. Didn't use the lounges/bar - they looked good though. We thought the £100 a night was pricey. Reception rather unfriendly.

"beautiful"

5
Bevvy07, Manchester, United Kingdom 16/09/2016

The room was perfect, plenty of space very bright and very clean. It also had an iron and ironing board in the cupboard. There were tea, coffee and biscuits . we were situated on the fourth floor and we had a beautiful sea view from our corner. The hotel is literally a two minute walk away from the town centre. Staff were very friendly. Parking is available for £2.50 for the day and overnight. We will definitely bstay here again.

"Beautiful hotel, great location !"

5
sarah G, Greater London, United Kingdom 16/09/2016

Fantastic service prior to stay and whilst there. We had to cancel our original booking at the last minute, due to a bereavement and the staff were extremely sympathetic and let us postpone our stay. Our room overlooked the sea and was very good for the price. The lounges were all tastefully decorated and the restaurant had a good atmosphere. The food was excellent as was its price. Folkstone is a good base for touring south Kent and there is plenty to do, especially if you like castles! Will be staying again next year.

"Victorian Gem"

5
colintimms, Folkestone, United Kingdom 10/09/2016

Lived in the Folkestone area for a number of years and had never experienced the Clifton Hotel -recent refit it has to be said and a neighbour said to me have you tried the restaurant -its very good you should try.We have tried and it is very good --a set menu or a la carte . We ate from the set menu done on a day by day basis -plenty to choose -very well cooked and presented on hot plates and fresh vegetables .The dinning room is just beautiful and the back ground music was a delight as were the staff . Yes this is a venue I would look forward to returning .

"Convenient location opposite Leas Cliff Hall"

4
eillamo, Canberra, Australia 05/09/2016

Excellent site as I was going to a concert at Leas Cliff Hall. Lovely old building typically with public lounges in all nooks and crannies, overlooking lovely gardens, where you could get afternoon teas and snacks. Sea views available, but as there was a pub/hotel opposite, I opted for a quieter room at the back. Very small lift way along the bottom corridor, but hey, it was a lift! It was out of order once when I returned and had to stair it up to 2nd floor which wasn't easy for a 70 year old. A kind housemaid showed me an alternate lift when I had to go down. As my room was opposite the lift, I could hear the repairmen shouting down the lift well, so I knew it was being fixed....... My room was large and equipped very well, even with an iron/board. Huge windows, blackout curtains, arm chairs, luggage rack, even a fan. Comfy bed and pillows. Was a bit concerned that reception staff had no information about the visitor centre - I had to find it and report back. Hotel on a cliff top with sweeping views out to sea east and west, and about 5 minutes walk from main shopping area. Plenty of restaurants and takeaways in the area. You could walk along the cliff top and take the Cliff Railway down to the shore to continue walking right along to the Harbour. Then circle up to the town, through and back to the hotel.

"Good Location for Beach Holiday"

4
Jacky Z, London, United Kingdom 02/09/2016

The hotel is located at Leas Cliff, just a few steps to the beautiful beach. Nice choice for beach holiday. Food was a surprise because we didn't expect and it turned out to be quite good. The hotel lounge is nice and cozy, though rooms are a bit dated and the lift is really tiny. There is a good Italian restaurant nearby, less than one minute walk.

"Rubbish"

1
User 26/08/2016

Booked in for one night before a trip to France via the euro tunnel. Given a room on the top floor, there were cockroaches in the bathroom-small ones, which I am told means there generally are a lot of them. Moved to another room and given £15 discount. Hey presto another one (small) in that bathroom. My children (7 and 9) very uneasy about it. We didn't tell them about the second rooms inhabitant. Clean enough but dated and rather poor standard. Friendly staff (not their fault). Frustratingly I booked after calling the hotel direct using the central number. This was because I wanted to use a £50 voucher and my points card. On arrival, late in the evening, I asked to pay before morning so we could depart efficiently. They were happy to use the voucher but said I couldn't use my points as I hadn't been booked in that way. Not great, and that's before the cockroaches! Best western as a brand consistently seem to be tired and badly organised. If you can see past a cockroach infestation I'm sure you will have a lovely stay. Personally, glad I'm only spending one night and moving on. The front desk staff were very nice though to be fair. They did take a copy of my points card and are trying to use the points rather than charge my card.

"An old fashioned Victorian Hotel"

4
Jeff1903, King's Lynn 17/08/2016

This place was built in the 1860's and although it has been modernised there are clearly some difficulties to resolve. The lift is I guess a later addition and is very small and slow, and I imagine that en suite facilities have been added to the rooms, making them on the small side and oddly shaped. That said, this is a fine place. The staff seemed a little efficient and humourless at first, but by the end of four days, we had come to appreciate their attention and service. We were on the top floor and there were lots of stairs and corridors to reach our room, but the views over the garden were good, although the water pressure in the shower was a little lacking. The food in the restaurant was good old fashioned stuff like beef, lamb and chicken with vegetables, - very filling. The breakfast was prepared to order from the kitchen and served with a smile by the head waiter. There are a couple of lounges, a basement games room and cask beer in the bar (Draught Bass) and efficient free wifi. Its close to the excellent Leas Coastal Park and the Cliff Lift and a few minutes walk to the pubs and restaurants of town. All in all, we had a great stay and would be pleased to return.

"Clean but no sleep!"

3
Debs5011, Derby, United Kingdom 11/08/2016

We booked for one night as we were traveling on the ferry the next morning. My husband omitted to notice it had no car park so we spent quite some time trying to find somewhere to park our car, we managed to find one space on the street a good walk away! The picture of the hotel looks as if is set in a large garden, it may have some garden at the side but we didn't look for it, we were so tired just wanted to eat and sleep. The hotel is set on the sea front and entry is from a side road, looked a bit tired and a bit grubby and people smoking at a few tables situated around the door didn't make it inviting. The young man who took our details asked where we had parked and said he had some tokens for us if we managed to park in the tiny public car park right next to the hotel, no chance of getting one of these I think unless it is out of season, too many hotels also reliying on it too. The reception we received was polite but not friendly, no interest or conversation no information given about meals etc. However he was talking animatedly to a guest when we arrived and interrupted him. We got in the tiniest fully carpeted, walls too!, lift and arrived at our room, old fashioned and bathroom needing an update, cold tap on the bath just a trickle, no toiletries provided except two large bottles of liquids soap which had a label next to them saying if you wanted to purchase one they were £4.99 from reception, think this was to stop customers slipping one into there bags to take home! Room had everything we needed, and was clean. Hairdryer, iron, kettle large flat screen television on the wall,fan,table and two chairs by the window which overlooked the tiny public car park, no sea view for us! We made our way to an Italian restaurant called Barringtons which was fantastic, couldn't fault it. The walk along the sea front was an eye opener, quite a lot of groups of men drinking from two litre bottles of cider and still there when we walked back. Now for the worst bit of our stay, room hot so opened window but had to close it as the noise from the club/pub so loud, it has a sort of open conservatory so nothing to contain the chatter, laughter so we had no chance of sleep for hours. Then we were awoken at 3 in the morning by someone who had their t.v. On until 6 we couldn't tell if it was next door or above us. We left at 7 for our ferry not particularly refreshed but glad our stay at this hotel was only for one night. I would say though we saw some of the TV room, bar etc and they did look nice, well decorated and big. We didn't eat here as we left too early, although we had no idea when or where breakfast was as no information given at reception but there was an information book in the room.

"Traditional hotel in a convenient location with great views"

4
YaptonBoy, Arundel, United Kingdom 10/08/2016

Best Western clearly believe that variety is the spice of life - BW hotels come in all shapes and sizes. The Clifton Hotel is traditional but I liked it - don't go there for ultimate pampered luxury and a room full of gizmos, but do go for a couple of relaxing nights looking out over the sea with pleasant walks and Folkestone shops in easy reach. Good, and similarly traditional, Italian restaurant a few doors down the street.

"Elegant and quaint "

4
RoamingAmbassador, London, United Kingdom 08/08/2016

Stayed here on a recent trip to Folkestone. This a lovely period property, with elegant decor, ideally located for a romantic stroll along the Leas, a walk down to the beach, restaurants, or great sea views. The room we stayed in was spacious, clean, and quiet. We didn't eat at the hotel, but it was good to have the option of an onsite restaurant for breakfast or bar for a quick drink. There is limited parking in front, but for £2, you can park overnight in a car park a short 2 min walk from the hotel. This is a solid 3 star hotel, and recommend it if you're looking for a comfortable stay at a reasonable price.

"A really enjoyable experience"

5
richard H, Gainsborough, United Kingdom 07/08/2016

This is our second visit and won't be our last. The hotel is old fashioned. However i really like that. The rooms all have character, there are numerous day rooms you can relax in. This is what you would expect an old seaside Hotel to be. If you are looking for a very modern clinical experience, this is not the place for you. If you are looking for somewhere, where customer service is the top priority. This is the place for you. We travel with a 2 year old and a 4 month baby. So thats bags and 2 travel cots, buggy and numerous other things. The chap that brought everything to our room with no complaints and a big smile on his face, told me when i tipped him, that it was his job and i did not need to tip. Obviously i still did. I am pretty sure the staff have been told "NO" is not a word to be used, what ever i have asked for has been done, without question. The hotel may be old, however its spotless. The staff are all immaculate and well presented. This is a really good hotel and i would have no hesitation in recommending it to anyone. The management should be proud of their staff.

"Great over night stay"

4
adrianh632016, Bromley, United Kingdom 28/07/2016

Lovely hotel located on the cliff tops of Folkestone , full of charm and Victorian style , the room was a lovely size and very clean but was in need of a spruce up to bring it up to date. The staff are very nice and helpful and I would not hesitate to book another stay

"lovely location sea views and near town centre"

4
Mathew B, krakow, Poland 27/07/2016

Fantastic location. Sea view from our room. Room old fashioned but clean and comfortable Lovely breakfast unfortunately the waiter serving it was rude and abrupt to everyone. Parking permit was issued for only £2.00 but it was not easy to find a space.

"Tired"

3
tim w, Sheffield, United Kingdom 25/07/2016

Stayed for one night. Parking was, get what you can as the hotel has no allocated parking. The roads have parking spaces but if you arrive after 6pm it's very much pot luck. The rooms are ok but ours on the four floor left us with carrying luggage along corridors up steps to a room in corner in the roof. I cannot comment on food or bar service as we did,nt try what was on offer. The hotel is situated in a grand area but lacks modern amenities and falls short on basic up to date standards. No ones fault it's just an old hotel that has'nt had the investment to bring it to modern standards. Could be great but needs a lot of cash spending and I think that that's not going to happen. Shop around there's better value elsewhere.

"Very tired - really needs an update"

3
NorwichCarrow, Norwich, United Kingdom 24/07/2016

Booked for one night as usual hotel was fully booked. Reception staff are very pleasant and helpful, shame that you haver to pay for parking, although £2 for 24 hours is very cheap. Everywhere smells a bit dusty and levels of housekeeping are poor, lots of dust on banisters, mouldings, ledges etc in public areas. Layout of rooms is very strange with stairs hidden behind doors that say keep locked and as others have said the lift is tiny and wouldn't want to be claustrophobic. The room kept up the dated appearance of rest of hotel, bathroom was cramped and rather dark and windows don't open. On the positive side the bed was extremely comfortable, the linen was crisp and clean and there was a fan in the room already, which was good as this was a very hot weekend. Given that we paid less money for a room in a boutique B&B nearby and that there's a boutique hotel opening in a few months just around the corner, they really need to up their game and lower their prices.

"Stayed in Better - Stayed in Worse"

2
User 21/07/2016

The trouble with Best Western is you never know what you are going to get! The Lift is incredible, i would hate to have 2 people in it at once who do not know each other! Room was ok, shower was rubbish, very small shower head and not great pressure and took 10 minutes to "warm" up to tepid. Breakfast was the killer for me - I entered the dining room and waited to be seated, a younger waiter spotted me from the other side of the room and said "You can sit over here" just as an older waiter who was taking orders from a nearby table said "SIT THERE!" pointing to a different table, as i wavered between tables he again went "SIT THERE!" I sat down and he said, "Are you on your own?" I replied "Yes" he said "Well if it gets busy you will have to share your table." Well pardon me for staying in the hotel on business on my own! There was no menu to choose from so i plumped for a safe guess of Full English, it arrived, sausage passable, mushrooms black as the ace of spades and I swear the bacon "Oinked" at me it was so underdone. Toast was delivered and most of it made it on to the table, the floor saved the rest! Probably a good job as it had only been worried by the toaster, I swear you could have left it in the sun and it would have been toasted more. All in all, my company paid for the stay but if I had paid, I wouldnt have been happy.

"Top service - good hotel"

5
User 07/07/2016

Stayed here 1 night - and would happily stay again if in town. Service was excellent - on arrival i discovered i had booked the following night, a potential disaster. Instead i was greeted with a friendly sense of calm, and it was sorted without any drama. Phew The hotel itself is a traditional older british seaside hotel, with sloping floors and corridors resembling a maze. But the room was spacious, bed was clean and comfortable and bathroom was spacious and clean. Slight criticism was shower was old design and not overly powerful. The bar had feeling of a pub, and enjoyed few quiet drinks. The english breakfast was cooked to order and was a good start to the day. Even without the excellent service saving a near disaster would still recommend hotel and met our expectations and needs

"Tired and needs a makeover"

3
David T, Maidstone, United Kingdom 03/07/2016

We stayed here last night. The hotel staff are all very nice and helpful, the breakfast was OK and the room was OK but it looks tired and in need of a good make over. The shower was very basic with very little pressure and you could hear the guests next door quite easily. We had a view over the sea which was very nice but it was the 4th floor and the lift was very small just big enough for 2 people and a small luggage. Overall it was OK but if your there for a week the cost becomes very expensive for poor room facilities that all need updating. Another issue I have is no water in the room for tea or coffee. When we travel abroad I have never not had water in the room.

"Top sevice"

5
DetvanDijk, Haarlem, The Netherlands 02/07/2016

Perfect night with seaview and a super bed. Receptionist Tommy extreemly friendly and helpfull. Good breakfast in quite separate room. Publiek safe parking nearby, good restaurant within 5 min walk. 15 min from eurotunnel. Good price for value

"Sea view. Good overnight stop for ports."

3
Anndi100, Cambridge, United Kingdom 27/06/2016

Fine for an overnight stay with reasonable size room, excellent Wifi, good TV, good tea-making facilities, clean bathroom and sea view to the side . Interesting plumbing. Lack of soundproofing and narrow bed but for the price this was a good hotel for an overnight stay to the ports and staff were very helpful. Nearby parking but not on site.

"Lovely Seaside Hotel"

4
SirKitBraker, Milton Keynes, United Kingdom 23/06/2016

This hotel is located on the Leas in Folkestone which is a very nice area looking out to sea. The rooms in the hotel are very nicely furnished and decorated some with a sea view. Some of the general areas of the hotel although acceptable could do with some redecoration. Staff are very friendly and the service was good. Breakfast is extra to the room rate and there is a choice of full or continental breakfast the latter being at a reduced price. We had an evening meal which was OK but not outstanding. The vegetables were cold and the sorbet and ice cream we had for desert were a bit tasteless. There is no dedicated hotel parking area and you have to take your chance with the on street parking at the front of the hotel. This is normally quite expensive but you can purchase a voucher from the hotel for 24 hours of parking for £2.

"Friendly"

4
ww1guide, Grimsby, United Kingdom 22/06/2016

Stayed one night en route to France, friendly reception. Parking is a bit touch and go as you have to hope for a space on the road. The rooms are in a myriad of passages and steps and you should pay attention as to the location of your room. The lift will only take one person with cases. The restaurant and food is good and there is a sea view. Not sure that I would return because of my comments above.

"Short break"

3
Teresa N, Tewkesbury, England, United Kingdom 19/06/2016

The Clifton is ideally situated to explore Folkestone. The room was very clean but a little small. The bed was a bit softer than what we're used to. My husband likes a lot of pillows and there were spares in the wardrobe. The bathroom was really big compared to the room and was a little dated and tired, however, it too was clean. We had an issue with the shower not working very well, but when we told reception it wad quickly resolved by fitting a new shower head. We had a sea view which we really appreciated. There was lots of choice at breakfast including fresh fruit salad, but the full English breakfast could have been a little bigger. The service was efficient, but could have been a little friendlier. We used the bar late in the evening and were asked to sit in the lounge, so the barman could shut the bar (it was just gone 11.), we were not expecting this.

"Good old fashion hosiptality"

4
User 08/06/2016

I booked 2 rooms for the family for a weekend stay in Kent. The Clifton is a good old fashioned hotel; sure it has a few faults and shows its age in places but that's all part of the charm of staying in a British seaside hotel. Both rooms, 119 & 120, were a good size, large bathroom with bath and shower. Good level of cleanliness and well provided for with tea/coffee and biscuits. Lounge area is very nice, great to sit in overlooking a park with a drink. They have a games room too which was a hit with the family, we hadn't played table tennis or had a game of pool for quite some time and really enjoyed it. Breakfast choice was varied with the cooked breakfast made to order. Staff were all polite and helpful; a special mention to Darius who was charming in the bar at night and equally as pleasant in the breakfast room first thing! Recommended.

"A lovely old hotel but disappointing service"

3
Blacksmiths_10, London, United Kingdom 04/06/2016

Unlike many of the other reviewers, I love the fact this Victorian-era hotel has old world charm and reminds you of the days when Folkestone was a bustling, gentile resort. It is just a shame that the hotel's staff are not doing it justice. My partner and I stayed here for one night and were lucky to get in, as the hotel was fully booked over the bank holiday weekend (that evening we found there was a large tour party staying). Our first floor room was a superior double, comfortable and clean. The bathroom was clean but rather small, with only a shower (no bath) and a wash basin the size you would expect on a plane. However, I cannot really complain about that as the hotel is an old building. We particularly liked the public areas in the hotel - apart from the restaurant, there was also a bar area and various other rooms where you could sit, which made it very comfortable. After dinner in the restaurant, we took our coffee in one of the comfortable lounges. We had not meant to have dinner in the hotel but stupidly had not booked anything in Folkestone on the Saturday night. Finding all the restaurants fully booked, we returned to eat in the hotel restaurant. The set menu was adequate, if not particularly exciting, and was mostly meat based. I had to ask for the vegetarian options and chose mushroom stroganoff. It was delicious and I cannot fault it although my partner was a bit more lukewarm about his chargrilled pork. Our waiter, though, was distinctly lacklustre and unhelpful it was almost embarrassing. He just could not be bothered really. He never asked us how our meal was, he kept forgetting to give us things we had asked for such as menus and later coffee. When we saw him the next morning and said good morning, he ignored both of us. Breakfast, something for which we had paid extra, was another sorry affair. Neither of us had ever stayed in a Best Western and did not know what to expect but having paid extra does create certain expectations. When we came down to breakfast on the Sunday morning, there was no one to greet us or tell us where they wanted us to sit, something you normally expect in hotels of this size. People seemed to be eating breakfast in two of the large dining areas and we sat down at one table, only to be hustled away by a somewhat flustered waiter (a different one from the night before) to another room although neither room appeared full. This meant we had to keep walking past reception to fetch items from the buffet laid out in the other dining room. The buffet was pretty poor, consisting of chocolate muffins in plastic, a few bits of cheese, the usual cereals and some fruit juices. Back at our table, the waiter did come over to us and ask to take our order but I had to point out he had not even given us a menu nor was there one on the table so we had no idea what was on offer. My partner ended up having a full English breakfast, which was not very generous, and I opted for an omelette which was pretty bland. Breakfast was nothing like the boutique B&B we had stayed at in Folkestone the previous night which was fabulous. This hotel has great potential and is in a lovely location on the Leas but sadly it does not live up to expectations. We noticed that there is a similar building a couple of blocks away which is currently being renovated and will be opening as a boutique hotel soon - Best Western needs to get its act together as it will face stiff competition!

"Many comfortable stays"

5
leriwilliams, Portsmouth, United Kingdom 01/06/2016

I have been staying at this hotel on more or less a weekly basis between November 2015 and May 2016 (and likely to continue) on business trips. It would be my first choice now having stayed at another couple of hotels on weeks when rates were not available through my company's booking agent on a couple of occasions. Reading some of the other reviews I would like to point out that this hotel only advertises itself as 3 stars, not 5. If you want a 5 star hotel with identical, symmetrical, perfectly angled rooms with exactly the same modern and characterless decor, this probably isn't the hotel for you........ If you want a hotel that has some character & its own charm, friendly and helpful service, decent size rooms, comfortable beds and pillows at a sensible rate then you should try this hotel. I find it quite a very comfortable place to stay and it has become home away from home when I am in Folkestone. The rooms are clean and tidy and have both extra blankets and a fan in the event of someone finding their room a little too cold or hot. I am someone who will give constructive feedback at the time (rather than just post on trip advisor afterwards) on the odd occasion I have identified any issues (or user errors with the how to use the shower etc) I have always found the owner (or as another reviewer called him...."the older gentleman who thought he was in charge") to be very responsive and quick to rectify anything / help me out. Breakfast is very good, although I would advise to specify exactly how many of each item you want if you have a cooked breakfast. I have not had many evening meals here as I tend to meet colleagues in nearby restaurants (the hotel is very conveniently located) but on the odd occasion I have eaten in the bar and found the food to be very generous and tasty. Although I have used this hotel mainly for business, if I came to Folkestone for leisure I would probably still choose to stay here. My ratings are based on it being advertised as a 3 star hotel and on the rooms I have stayed in.

"Comfortable stay"

5
William L, London, United Kingdom 17/05/2016

Arrived earlier than anticipated but our room was ready for us. Very comfortable room with a reasonable view. Did not book dinner because we were going to a show which started at 7.30 but dinner did not start until 7. Had snack in bar which was very good. Had coffees in bar on return. Service friendly and helpful.

"Good value for money for overnight stop"

4
Wendy R, Sydney, Australia 15/05/2016

We used to stay at the Clifton in the 80s and 90s and returned in May 2016. It is now under the Best Western label. The building dates from 1864 so you have to bear with squeaky floors, plumbing that can be heard between rooms, rambling corridors, a quirky lift, etc. In my view the only rooms worth booking are on the garden side on floors 3 or 4. You have a leafy outlook and a sea view of the Channel to Dungeness and no noise at night. The guests tend to be civilised and thoughtful. Room was refurbished, bright, large. Bathroom was functional although needs some maintenance (toilet roll holder, sliding shower rail, light above the basin, and ventilation outlet). The bed was extremely comfortable with fresh, clean, warm duvets. No central heating despite a cold outside temperature but we did not feel cold. We did not eat at the hotel but the menu looked good although not much of a vegetarian selection (vege lasagne). The staff are very pleasant and efficient. We found a parking spot outside the hotel and used the 24 hour parking permit provided by the hotel (cost, two pounds). There is 24 hour room service and breakfast can be served in room (continental or full). Very god value for money especially at the B&B tarif. Walking distance to many restaurants and the town shopping area.

"A Special Occasion"

3
Keith J, Wingham, United Kingdom 11/05/2016

We were invited to a special occasion dinner recently but unfortunately the service left much to be desired. The waiters' lack of understanding of the English language meant that they struggled to take our order and resulted in mixed up plates when the dishes were served. This resulted in delays and embarrassment amongst the guests. Whilst the food was generally fine the service rather spoilt the experience. A much greater level of management influence to support inexperienced staff might prove to be helpful.

"Beautiful Victorian"

5
LaurieBoise, Boise 08/05/2016

Ocean view from this Victorian era hotel. Furnished in Victorian style. Room was comfortable. Bathroom was very large and bright. Everything was very clean. Even though the hotel is old, there was an elevator - small but great for carrying our luggage upstairs. The young man at reception was very nice, friendly and helpful. There is parking right in front of the hotel. After we checked in we walked along the beach and through the town, stopping for dinner at a choice of many restaurants.

"Very quiet old fashioned hotel"

4
User 07/05/2016

I found staying for 5 nights at this hotel a refreshing change from the modern buildings of the hotel chains like Premier inn etc. I had a large and well furnished room on the 3rd floor with reasonable views of the sea and across to France. The bed was very comfortable and there was also a large, although slightly dated bathroom with very hot towel rail. My room was on the side but close enough to the front of the hotel to have good sea view. This hotel is a very large old Victorian building high up on the sea front, with great views, but a long steep climb up from beach. It's in a very pleasant area of Folkestone and it was great to be able to feel completely safe walking out along the sea front at night. Unfortunately the other end of town near the harbour appeared to be very run down. I found it very central and convenient for travelling all over Kent by bus from the bus stops only a couple of minutes walk away at only £21 for a 7 day ticket. The hotel is large and old with many narrow steep staircases and rambling corridors. Being on my own and fairly able bodied I did not find this a problem and it actually added to its charm. The hotel was clean and well decorated but it is very dated and perhaps a little old fashioned in the way it is run. I found it strange having a traditional key rather than a key card and having to hand this in at reception every time I went out. Breakfast was good quality but very limited in choice of breakfast cereals and items other than the cooked breakfast. I would not have wanted to pay the full price for breakfast as mine included as was part of a cheaper Leisure Break deal. All of the staff at reception were very friendly and helpful. Most of the breakfast staff were very pleasant and attentive. I just found the older man who seemed to think he was in charge, who was only there on 2 of my mornings to be a little bit abrupt at times, especially on the busier weekend morning. I found staying here a very relaxing and quiet time. In fact at times for the first 4 midweek nights there were times when I wondered if I was the only one staying there. I didn't see anyone up on the 3rd floor and there were only half a dozen people in breakfast. On one morning I was the only one at breakfast! However, on my last night at the weekend the hotel seemed quite busy and the dining room was quite crowded and busy at breakfast. I can't comment on the quality of any other meals as ate out during the day and early evening. Midweek I never heard a sound during the night but at the weekend there were some loud noises from the plumbing and also the bar across the road was rather noisy. However, as I was so tired following long days out and extensive walks that didn't bother me too much. To sum up. It is a lovely old hotel with character. The location was great in a generally upmarket and quiet area of Folkestone. The rooms were clean and well furnished and the staff were friendly. I think some parts need a bit of tlc but I wouldn't want it to be modernised too much and spoil the character. If I ever I want to stay in this area again I would certainly stay here if I could get a reasonable deal again,but I don't think I would pay their full price.

"Family Event"

3
Lynne A, Bristol, United Kingdom 02/05/2016

Our 1st room looked ok but the noise from a pub/disco across the road was awful. I asked for and received a change of room which was much better and quiet as it faced the garden. Didn't enjoy the breakfast set-up at all. Very hit and miss with the service here. I don't want to focus on negative points but.... I've stayed at much better Best Western hotels.

"Old fashioned charm?"

3
LondonHelly, London 25/04/2016

I arrived with no booking and got a sea-view 'executive' room on 4th floor for 75 GBP. The outside reflects what you can expect...could do with a refurb. Having said that the staff, who all appeared to be Romanian, were charming and tried their very best to be helpful. The room was very dated but clean and the view was great, with no road so could leave window open and hear the waves. Had dinner which was ok..standard roast. Waiter tried hard but needed training...forgot things, didn't clear the other place, didn't notice water needed a refill. Would I stay here again? yes, if it was just a place to lay my head...not somewhere for a romantic weekend.

"Stayed on business ."

3
H857, Peterborough, United Kingdom 23/04/2016

Stayed at this hotel with work colegues, not the best Best Western I've stayed in. The hotel is old as to be expected in a seaside location. The restaurant was empty when my work colegue and I had our evening meal. Food was ok nothing special and the portion size were on the small side but ok. I would stay again if work paid but not my choice if I was paying as there is a much better hotel in Folkestone by the sea with a par 3 golf course. Overall .. An average hotel. If your looking for something special this isn't the place for you.

""we put up with dogs" not "dog friendly""

1
Dee_McKibbin, Berkshire 15/04/2016

After staying in the amazing Lord Haldon Hotel which is also a Best Western and getting amazing service and a fabulous real welcome with our small dog, we thought we would try another Best Western for our Summer Break.....we didn't even get booking in. On asking about their dog policy....as they are classed as "Pet friendly"....it was clear they were far from dog friendly, this was their reply "we do not allow dogs in the public areas, ie the lounge, bar and restaurant. I have checked for the night of the 1st September and unfortunately we do not have any “pet friendly” rooms available for that evening". So basically if you do take your dog there, the only place they can go is your "standard room" and if you want a drink in the bar or something to eat the dog will not be able to come with you, though if you are like me you would not leave your dog in a strange room on its own so really they are not dog friendly at all.

"Close to the beach"

2
Immysfitness, Nottingham, United Kingdom 12/04/2016

My partner was working here so I took the opportunity to stay as dogs are allowed so brought our dog. The hotel itself was very aged. And the restaurant was one of those that is awkward to eat in as your the only one eating, it's silent and the waiter is there stood nearby silently ?? The food was decently priced and satisfactory. The location of the hotel was the best. A stones throw from the beach and right in the centre of the town Worth it for a base :-)

"Convenient location, good staff but very dated"

3
User 11/04/2016

I stayed here in late August 2015 for 2 nights for work. Hotel is extremely dated and I was very unimpressed with the room, very dark with grubby furniture. Bed was old and not the most comfortable. Windows are old-style single glazed sash windows. I stayed on a windy day and these would bang very loudly in their frame. Fortunately by the time I slept the wind had died down but it would have been terrible if it hadn't. Cooked breakfast I believe cost £10 and I was presented with a depressing plate of soggy greasiness. The continental breakfast choice was also poor compared to the standard I have seen at other hotels. It was so bad on the second morning I instead walked to a nearby Tescos and used my work expenses to buy some yoghurts and biscuits instead - much better value. Location-wise the hotel was convenient. I went to two different restaurants in the evenings that were only a short walk away. Parking is not free but the hotel sells some kind of paper ticket thing which is cheaper than paying the normal way. Reception staff (a young European gentleman) was friendly and informative during check-in and check-out. Staff in the restaurant during breakfast were also attentive. On a corporate rate this was okay value for money. If you're paying yourself (which will presumably be more expensive) I'd suggest going for a Travelodge/Premier Inn instead if there are any nearby, as at least you're guaranteed a modern and comfortable room.

"Overall a great stay for the money"

4
stephen s, Retford 02/04/2016

We had a "superior " room with bay window on the second floor with views of both the sea and park. Very large room with sitting area and very big and comfortable bed . Small but fully functional bathroom plenty of hot water and very clean. Tea and coffee making facilities excellent , however the wifi was useless and only stayed connected for a few minutes at a time which was very annoying . The hotel is "old fashioned " in a good way with lovely sitting rooms and a dining room overlooking the sea. The lift was interesting but worked perfectly. Parking outside the hotel door at a subsidised rate of £2.00 for 24 hours was a bonus. So convenient for walking along the promenade and close to the local facilities. The male reception staff on check in and check out were extremely professional , friendly and helpful . The breakfast staff however were completely the opposite , breakfast was rushed , very small portions only 1 rasher of bacon !! and 1 sausage , the plates were literally thrown on to the table by a young lad who obviously couldn't careless .the "senior " breakfast waiter was rude , disinterested and very unprofessional , he completely ignored us and was far too busy talking to his friend who was having breakfast saying how awful Folkestone was .. a very poor experience. However apart from the wifi and breakfast we would stay again .

"Never again"

1
User 30/03/2016

Visited the hotel over Easter, upon arrival we were met by a musty smell (the musty smell was throughout the building). The lift feels like an accident waiting to happen. The halls are like a rabbit warren and we found our room more by luck than judgement. The room was old and dated and made me feel like I had been transported back to the 70's, the heating didn't work and the window didn't have a safety latch on it so a child could quite easily of climbed out onto the ledge and fallen (we were on the 4th floor). Will stick to premier inn next time.

"Wonderful Easter Stay at the Clifton"

5
User 29/03/2016

We returned yesterday from a wonderful break to Folkestone, staying at this hotel, which has lots of character and charm, with many facilities! We arrived at the front car park, and paid £3 in the meter for half hour parking. We went into the hotel, but too early to check in, but we were then told about the parking permit from the hotel which is £2 for 24hours. I feel this should be on their website, so you know before arriving and don't pAy the extreme parking prices! When we did check in later, a young polish receptionist, checked us in quickly and smoothly and we were allocated our 2 lovely sea view rooms. 101, 103. Both on the front with large bay windows out to sea! The rooms were made up lovely, and really well cleaned. 103 had been modernised, whereas 101 was slightly older fashioned, but still good enough. The spacious rooms, also had a Settee and chair, large wardrobe (hangers provided!), plenty of drawers, iron & board, complementary tea, coffee, and biscuits (replenished daily), and a hair dryer and flat screen television. Plenty of lights in the room for night time too. The bathroom in 101 was really spacious, light and airy, with shaver point and complementary soap/shampoo etc, and large soft towels! 103, was a lot smaller, without window, but still had all the same facilities, more than adequate. We went to dinner on both evenings, and it was wonderful! Top food served in a nice restaurant. Delicious starters, a soup or sorbet course, a main and a dessert! Staff were attentive, and nothing too much trouble, we were usually served by a man who said he was Romanian and worked for 3months here, and a (I think French) young waiter (spiked hair, very thin!). Both brilliant :) on the first evening however our dessert took a while to come out, we had to chase it up. Second night they had no vanilla ice cream left. Still was worth the wait. Breakfast was served in a different room both mornings, there wasn't many choices of cereal, but enough to choose from - hot cross buns, muffins, croissants, fruit, yoghurts, ham, cheese, fruit juice. Full English was served at the table! But remember to ask for hash browns, otherwise they don't give you them on the full English. The Hash browns were actually very nice, as were the sausages, bacon cooked well, and all presented brilliantly. On our second morning, an English waiting man served us, who really tried very hard :) There are plenty of rooms to relax in, after dinner we played cards in one room, there's a bar too. Another room had the football on. Finally in the basement is a games room, and there's a shoe shiner (but it's needs the polish refilling). If your going out, remember to hand your key in, you can get it back when you return by showing your card. I guess this is for fire safety reasons? Beds were a bit soft for us, but still a good enough sleep both nights. Could do with upgrading to double glazing though, a lot of wind comes through the closed Windows, making the room cold. On the second night, the windows were really banging in the winds, some people might of found that too much, but didn't really effect us too much, it was more an experience :) Nearby there is a large town centre with shops, and a short walk down the cliff paths, there's cafes, restaurants and plenty of fresh fish shops. There's also a "cliff lift" which was being refurbished, and they put on special tours. Also there is a recently converted train station (the waiting room) which has a nice bar and restaurant, live music and regular activities within the harbour. Next to the hotel is a Tesco for essential supplies too! Overall great stay, highly recommend it to anyone going to Folkestone for a few days. Definitely one to come back too!

"Very good... on dry calm weather!"

3
Marilain_M, London, United Kingdom 29/03/2016

The hotel is nice, clean and warm. It is well located and the staff are kind and efficient. But I believe we had bad luck. Went there on Easter weekend with my boyfriend and got a nice warm double room on the top floor. The second night of our stay it started to rain, it was a stormy rain. Right after we found a leak in the ceiling of our room. The staff promptly moved us to a different room, which happened to have a nice sea view and an out of order heater. The latter was sorted with an electric heater which did its job. However, the fact of facing the sea on a stormy night was everything but exciting. We had to use towels to stop the strong wind gusts from filtering through our window and making awful creepy noises... a very bad night sleep. I believe that a hotel of this kind and price should be well isolated and prepared for these weather scourges.

"Amazing budget hotel in Folkestone!!"

5
Princesskate270, London, United Kingdom 26/03/2016

Amazing budget hotel in Folkestone!! Sea view rooms with lovely friendly staff and price was great for those on a budget!! Room lovely and clean and modern! Lovely bar and restaurant to eat or have a few drinks. 5 minute walk to town and free parking on nearby streets!!!! We will be back!!! Highly recommend!!!!

"Perfect if Going to a Concert at The Leas Cliff Hall"

4
PipsTrips, Coventry, United Kingdom 25/03/2016

Stayed one night as were going to a concert at the Leas Cliff Hall. Parking is on-street, right outside the hotel and a £2 parking permit covers 24 hours - couldn't be better for the seafront location. The Leas Cliff Hall is just opposite the hotel and drinks in the hotel bar after the show finished off the evening well. Rooms at the garden side are very quiet - no traffic noise. Delicious breakfast. Friendly staff. The decor could do with updating but the rooms were clean and fresh. A perfect stay.

"Pleasant, comfortable and peaceful"

3
SueRogers99, Norwich, United Kingdom 24/03/2016

My room was clean and peaceful. I did have a sea view but not an amazing one as I was on the road side of the hotel. My bed was very comfy and there were extra pillows and a blanket should I have become chilly. All the staff I met were friendly yet polite and helpful. There was noise from a local bar across the road when I was trying to sleep but the hotel itself was very quiet and I slept well once I got to sleep. Breakfasts were good with some choice and the set evening meals were reasonably priced and pleasant with good choice. The restaurant service was good and I enjoyed all the meals I ate at the hotel. The atmosphere in the bar was lovely and I felt comfortable when I drank there alone and with friends.

"Very pleasant stay"

4
User 13/03/2016

Fabulous sea and garden views from our room. Very clean and spacious and the bed was extremely comfy!! Helpful polite and efficient reception staff. Would definitely visit again. Having seen other hotels in area am glad I picked this one.

"Lovely hotel, great location, helpful staff and tasty breakfast!"

5
Jackie F, London, United Kingdom 07/03/2016

The Best western Clifton Hotel is lovely - the staff are really friendly and welcoming, the rooms are comfy and the amenities are great. The location is absolutely beautiful and the breakfast was very tasty. All round very very satisfied.

"Great price"

3
NathalieAllum, Basingstoke, United Kingdom 04/03/2016

Room was clean and had everything needed, and had an amazing sea view. Oddly the shower was missing a sliding door meaning the bathroom got rather wet but enough towels were provided to deal with it. Breakfast was average. But at just £38 a night a perfect price and well located.

"Not great"

2
Kew88, Alnwick, England, United Kingdom 04/03/2016

Stayed here for only one night (Thank the Lord) before travelling over to France. Arrived late in the evening and spent ages looking for a parking space as all were full outside of the hotel. Unbeknown to us, there was a a function on at a nearby hall. We had to park in a back street car park and brave the walk (with suitcase and toddler in tow in the lashing wind and rain) along the sea front to the hotel. On arrival, staff were not very welcoming. Our room was clean, but very dated. The room was also freezing cold! Obviously BestWestern cannot control the weather, however, they could check that their windows do not let in any drafts! The window rattled in the wind all night and no on in the room got a decent nights sleep. The travel cot provided for our child was of very low standard and it must have been very uncomfortable. The shower was simply awful! Just a trickle at most and it would have taken an age for me to wash my hair so dry shampoo had to suffice. To be fair, it was a pretty awful night that we spent there and I was glad to leave.

"Comfortable and Charming"

5
Ed J, East Grinstead, United Kingdom 01/03/2016

This was only a short visit to this hotel but we were pleasantly surprised by the comfort and charm of this hotel. We had a garden room with a view of the sea. The room was cold at first but turning the heat up slowly warmed up the room although the bar was chilly but this is better than being overheated. Bathroom was clean and the bed was large and comfortable. The staff, both night and morning was especially good at their jobs and anxious to help. We have stayed here before and would stay here again.

"great value hotel stay in excellent location"

4
Daniel W, London, United Kingdom 29/02/2016

We had an overnight stay in Folkestone and opted fpr a superior king room. The room was huge and had a fantastic bay window giving great views along the promenade and the sea. We ate out but had a drink in the bar on our return and breakfast the next morning and the staff we encountered were pleasant and attentive. Would not hesitate to stay here again!!

"Very pleasant hotel"

5
User 24/02/2016

The hotel is in a lovely position. We were given a superior room which was extremely spacious, had a huge bed and a wonderful view overlooking the sea. We stayed for a couple of nights in February which is probably why the hotel was so quiet. We purchased car parking vouchers which were very cheap but found it a little bit difficult to park the one evening but that didn't spoil our stay in any way.

"Never again"

1
Peter H, Reading, United Kingdom 17/02/2016

The food is truely terrible. My starter of avacardo and prawns was little more than a mash of glue, I could have been eating anything! The main course of cod was swimming in oil. The next day I thought I would play it safe and order scampi, wrong! What I got certainly wasn't scampi, it was some kind of mush of something. My room was cold, the shower dripped and the Eastern European staff, although friendly seemed awkward.

"lovely valentine/birthday break"

5
bajjaj, Hertfordshire, United Kingdom 14/02/2016

stayed here from 13th feb to 14th feb 2016 and was very happy with the hotel the room was very clean and the staff were very helpful. the sea front was just outside the hotel so that was lovely to have near you. the food was very nice and filling and while you was eating you had a woman playing the piano which was nice and the staff gave all the ladies a rose for valentine which was a nice touch. there was alot of seating areas and the lunch which we had when we arrived was nice too. you are supposed to check in at 2pm but as we got there early they gave our room to us at 12.30pm, which we was happy with. would come back here as the food , staff and the room were all 100%. thanks barry and jackie hertford

"Value for money"

4
Tanya D, Cape Town, South Africa 08/02/2016

I found the hotel room a little cold but generally clean and comfortable. I stayed for 3 days and found the convenience of getting to London and back as well as going to France very easy. The other guests were sometimes inconsiderate but not too bad that required me to complain.

"Yet another delightful stay"

5
seasoneddiver, Leicestershire 29/01/2016

I just love staying at this hotel. The staff are so friendly and the food is so good. The hotel is near enough to Folkestone just to walk in to the shops. I will certainly be staying at this hotel next time I am in Folkestone. No Premier Inn for me, (no soul)

"smashing hotel"

5
Maryrkav, London, United Kingdom 13/01/2016

This is the second time I have stayed here and can recommend. Rooms are spotlessly clean and very comfortable. All members of staff are always charming, polite and helpful. Food delicious, I invited three guests in for dinner and they thoroughly enjoyed their food.

"Chilly"

3
Tapface, Chelmsford, United Kingdom 12/01/2016

Lovely hotel but totally inadequate heating in the room. Very draughty due to bedroom windows that would not close properly and a tiny and lukewarm radiator. I would recommend this hotel in the summer! Fantastic position, old world charm and sea views.

"Wouldn't go back that's for sure"

2
cazmerc2014, Kent, United Kingdom 10/01/2016

10 complaints they did reduce the price 50% to £25 for last Sat night. Shower dial leaking. Shower tray big chunk out not resealed needs replacing. Bathroom walls need cleaning. V bad swear word in lift. Housekeeping go up and down that lift every day yet no one reported it!! Bed needs repositioning in room as floor tilts backwards. Massive dip in one side of mattress such an uncomfortable night. Unbranded tea bags not very nice. Big rip in bathroom net curtain. That's just off top of my head. Did not eat there so can't comment on food. But it pays to complain and if we complained a lot more rather than accepted it the qualify of accommodation/food etc would be far higher. It is a 3 star hotel which should be a 2 star even the reception area is shabby and sofa's and carpet seen better days.

"Edwardian Seaside Nostalgia & Top Staff"

5
Williams R, Palafrugell, Catalonia, Spain 06/01/2016

Returned to the Clifton Hotel for our 11th stay in September of 2015 for 5 days. Frequently we ask for room 111. Large and lovely garden facing room with spacious bathroom with both a full bathtub and separate shower. Large bed and new flat screen television. Staff welcome us as family upon arrival. Arrived late for lunch and had gorgeous club sandwiches sent to room with crisps. There is a porter who will bring your bags to your room for a few bob. Weekend breakfast has moved to the lounge due to renovations and to be honest the location is far superior to the dinning room. Beautiful views over the Leas and Channel. The hotel does a wonderful full English breakfast with eggs as you wish. Staff always kind and helpful. The hotel pub is perfect for an evening drink before supper or on the home from supper. Be aware it is England and all pours are measured...ask for a double. Staff always willing to help with your needs. We did a lot of trips and hikes and reception always arranged taxis. It is an old hotel. For us it's part of the charm. Rooms are clean but furniture is old but in good nick. Cleaning staff are excellent and will work around your schedule as needed. There are a lot of narrow stairs as is typical of England but there are two lifts in the hotel. I highly recommend The Clifton as a hotel stay when in Folkestone.

"Christmas package"

4
angus2007300, Hastings, United Kingdom 05/01/2016

Stayed here for 3 nights over Christmas as a festive package ! It was wonderful ,food wonderful although a lot of it ! Staff fantastic so pleasant and helpful ,we had a lovley sea view room and it has the advantage of being dog friendly ! Thank you to all for giving us a lovley christmas

"Clifton Hotel"

5
Ronald I, Grimsby, United Kingdom 02/01/2016

Excellent staff welcoming and friendly you could not ask for more. Location within easy walking distance to Folkestone town centre, the harbour and bus stops. Theatre virtually on the doorstep. Parking was not a problem out of season.

"Outstanding customer service "

4
gimpey, Rochester, United Kingdom 01/01/2016

We arrived having been let down by another hotel on New Year's Eve and the receptionist was fantastic at 17:30 she even managed to find us a restaurant that still had a table left.when we got back from dinner we went into the hotel bar and were surprised that the drinks were the same price as pub prices. The breakfast was of a good standard and served by very efficient staff who were happy to help. The staff at this hotel are fantastic. The only issue we had was the heating in the room wasn't very good. I would have no problem recommending this hotel we will be using it again in the future

"Most comfortable bed"

4
Louise P, Tonbridge, England, United Kingdom 28/12/2015

Just spent a one night stay at this hotel and the bed was amazing!! Would love to know what mattress is used in room 343.Ver clean room and good polite service. View from room of the sea was pleasant and managed to catch a beautiful sunrise

"Wonderful hotel from a more gentle & elegant epoque!"

5
Suzanne H, Avignon, France 20/11/2015

Lovely big room with sea view & pretty furnishings. Fresh crisp sheets & fluffy towels! Bathroom quite small but adequate with nice sized bath. Personnel really helpful & courteous - very friendly & obviously anxious to please. Several went 'above & beyond' to oblige & I was most appreciative. Pleasant relaxing bar area & large lounge with television. Food in the restaurant was delicious (dinner) & breakfast enjoyable with choice of cooked items.

"A pleasant short break on the Leas Folkestone"

4
Marion H, England, United Kingdom 17/11/2015

Just returned from a break 2nd one in a month in the Clifton..Had a lovely room 224 with king size bed & seaview. Hotel very clean , pleasant helpful staff and good food. As it's so close to the Leas Cliff Theatre will definitely be returning . Good value for money. Stayed in a number of hotels in Folkstone , Clifton is one of the nicest. The only fault I felt was the lift being small.

"Nice and cosy"

4
Igor B, London, United Kingdom 02/11/2015

Hotel was quiet, cosy, we plenty benefited of the great 2 lounges. Friendly staff. Hotel is conveniently located, parking possibility, walking distance from town centre. Very interesting old building, full of charm

"quick stop over"

4
Tracy L, London, United Kingdom 28/10/2015

we stayed over for convenience and price. we were in the area and wanted some where . It suited our needs, the rooms were clean and tidy. the breakfast was nice , however we weren't told what you couldn't have or could have until i raised the question. that The parking was a slight problem as it was packed and it was meter parking , which for guest was only £1. but arriving late there were no spaces and note the traffic wardens were out at 9am on a sun. i would still stay again as it was good for the price we payed.

"One night stay "

3
Lorraine H, poole 25/10/2015

Old hotel, some may say dated but I like the older style as has character and a story. Clean and tidy Quirky old style Good size room 349 sea view Good breakfast Comfortable bed Great location Easy access to shops restaurants pubs, Across the road from the theatre

"Lovley stay, really oldey worldie hotel, lovely sheets and towels. Great food."

5
seasoneddiver, Leicestershire 22/10/2015

I stayed here for work and really enjoyed my stay. Crisp clean sheets and fresh towels, always the way to know a good hotel. Staff really helpful and polite. I asked for poached eggs for breakfast, really nice. Breakfast, cooked breakfast, Muffins, fruit , cereals, crossants,, fruit juice. and lots of tea and coffee. I stayed for the evening meals, lovely four courses for £21.50 BARGIN. Try the salmon timble, out of this world. I even asked for a strips of beef dish, ( didn't know what it was and found out it was raw beef) The staff took it back and brought me another dish. I spoke to two young men who were eating in one night and they said the food at their hotel was not a patch on The Clifton. So they have booked into the Clifton for next week.

"Great if you like Victorian"

4
rw_jan, Heathfield, United Kingdom 20/10/2015

We have stayed at this hotel twice this year. Parking: the hotel will give you parking vouchers for your stay, if you ask at the reception. If in low season, not a big problem. Spring and summer slightly diferent. Either lucky when you arrive or you will have to drive around for a few minutes...waiting for someone to leave a parking space. For us, it wasn't a problem. There is a car park five minutes away just off the main roundabout. Make sure you know the times it opens and closes as some people assumed it was a 24h car park! Now, the hotel...small lift for a quite big hotel. If you need help with your luggage, ask at the reception. Otherwise, you'll be on your own. Rooms: old world, big rooms, with tea and coffee facilities. No mini fridge. Huge beds. Mattress, quite comfortable if you like a wool mattress topper. Ok in winter. We were on the second floor both stays, with beautiful sea views The huge windows can be quite noisy with the wind but we decided this wasn't going to spoil our stay...so with some help from newspapers...managed to sleep quite comfortably! Rooms were clean but reading some other reviews this is not always the case. Bathrooms: could do with an update. Tired, I would say. Showers not very powerful. But clean! Restaurant: we enjoyed our dinners. We were on half-board and there is nothing negative to say. Breakfast is an separate area of the hotel: I would say average continental breakfast. English breakfast was fine on both stays. Ask for your toast when the tea/coffee is on the table. Otherwise, it will be cold bread. For some strange reason, there is no brown sugar on the table. Apparently only in the restaurant. Anyway, they will bring it if you insist. Tiny things that could be improved. Nothing unpleasant to say about the staff. I guess if we are nice to people, they will respond the same way! And don't forget, this is ÑOT a new hotel. It's old. We liked it. Not perfect but nice and with personality. Last but not the least: the hotel situation. You can walk for miles and feel safe even when it's dark. Folkestone is a gem if you decide to explore it! We did it and will return to the Clifton?

"Wouldn't recomend. Tired dated and awful staff"

2
User 14/10/2015

Stayed here several times and would say that it's an awful lot hotel. The rooms are dated and tatty, they are always to hot and as there is no air conditioning a summer is unbearable. The rooms are located in all weird little corridors and often take ages to find. The two lifts seem extremely risky and i would advise the stairs. The reception staff are mainly eastern European which I find usually is a good thing in the hotel industry, however the staff in the Clifton are miserable, un helpful, and often rude. The English guy who does breakfast is nice and I feel sorry for him working in this place. Overall needs massive refurbishment.

"Wonderful hotel overlooking the English Channel"

5
David T, Kennesaw, United States 28/09/2015

My wife and I enjoyed our stay in this classic property overlooking the English Channel. The room was comfortable and very reasonably priced. The staff were very helpful and friendly. The hotel is a a very reasonably priced for the quality provided.

"Greasy breajfast"

3
bb2000bb, St. Andrews, United Kingdom 27/09/2015

Overall it's ok....... Comfortable rooms and OK location. Brought my 85 year old mother here for a couple of days. But...... The cooked breakfast was greasy and we ate less than half of it. Absolutely not worth the ten pounds extra we paid for it!

"Ocean View RoomsPound"

4
readeasy, Oklahoma City, Oklahoma 21/09/2015

Older hotel and rooms but a great view and clean. Restaurant was good with a view. Not sure if there is AC because we didn't need it. Parking for a pound and free WIFI. Also, there is a laundry around the corner, (attendant leaves @ 3:00 and machines require coins). The hotel is very close to White Cliffs of Dover and the Dover Castle if you are driving. Bar has good beer. Breakfast is not included.

"Traditional style seaside hotel"

4
Tony504146, Wincanton, United Kingdom 15/09/2015

The Best Western Clifton Hotel reminds me of what typical English seaside hotels used to be like. Elegant, clean, smart friendly staff and great location. The hotel has sea views on the cliff tops at a very nice part of Folkestone.The hotel has a restaurant which we did not use because there was such a vast choice nearby and easy find a good one very close by. We had a twin bedded room which was vast with lots of space and a good partial view overlooking the English Channel. Bed were extremely comfortable and sparkling clean linen. Although the hotel was probably Victorian that added to its charm. We found several lounge room areas with TV and arm chairs and cozy atmosphere, English tea was available and other drinks too. Breakfast was available at a charge - but we did not use it. Although there were not many parking spaces in the area the hotel had an arrangement for discounted parking in the street (which was pay & display) We were extremely happy and had a very comfortable stay.

"Value for money"

5
Steven S, Warrington, United Kingdom 14/09/2015

There are more expensive, more opulent hotels to stay at but for value for money, quality of food and staff professionalism you can't beat the Clifton at Folkestone. If you want an uber modern 5 star place go somewhere else and pay twice as much.

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