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Rocky Gap Casino Resort, BW Premier Collection Hotel, Flintstone

16701 Lakeview Road, 21530-1059, Flintstone, United States - See on a map
Rocky Gap Casino Resort, BW Premier Collection - Rocky Gap Casino Resort, BW Premier Collection The Rocky Gap Casino Resort, BW Premier Collection is ideally located in the center of Flintstone. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Embrace Your Escape! Discover a world of relaxation. From lush views to lavish details, the Rocky Gap Casino Resort, BW Premier Collection hotel turns weekend getaways into lasting memories. Imagine yourself recharging in your suite overlooking the breathtaking view of the mountains and lake. Turn down the sheets of your top-of-the-line luxury bedding and dive into your pillowtop mattress. Feel at home with premium cable channels on a broad flat screen television. Start the morning off right with a complimentary newspaper and a panoramic view of the golf course or lake. Guests are welcome to bring small personal coolers into the hotel (six-pack size). All hotel rooms are equipped with refrigerators. Large coolers are prohibited in the hotel and on the surrounding grounds. No outside alcoholic beverages may be brought onto the property.

BW Premier Collection

Rocky Gap Casino Resort, Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Valet parking
    Valet parking
  • Casino
    Casino
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Guest reviews

In partnership with tripadvisor fr
based on 1492 guest reviews
NOTE ISSUED
Excellent
602
Very Good
515
Average
193
Poor
87
Terrible
95
REFER TO NOTICE
Business Business
52
Couples Couples
731
Family Family
315
Friends getaway Friends getaway
179
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Long Weekend Getaway"

5
User 10/09/2020

My husband and I discovered Rocky Gap Resort while trying to figure out a place to go for a long weekend getaway that wasn't too far of a drive. Rocky Gap is about a two hour drive for us so that was great! We had a room on the 6th floor with an amazing view of the lake. This trip was extremely relaxing and the grounds are beautiful. My husband enjoyed the casino while I sat and read my book by the lake. We can't wait to come back!

"Really Great Small Casino CASINO REVIEW ONLY 4.0/5.0"

4
User 08/09/2020

This is a smaller casino that checks off all the boxes. I go for slots and I love having tons of choices. So, I was a little hesitant going to a smaller casino BUT they didn't make it feel small. They have a clever layout and it has a fun atmosphere to it that makes you feel like you're in a big sized casino. The machines were pretty nice to me and I found the staff friendly.

"Great Golf Weekend!"

5
User 05/09/2020

First time staying here last weekend. My husband and I took a quick getaway to relax and golf. Booked for 2 nights and ended up staying a 3rd. Property is clean, staff is super friendly and helpful. Casino is small but offers variety. Golf course is GORGEOUS. We will definitely return.

"Really?"

4
Mikcol1, Pittsburgh, Pennsylvania 25/08/2020

We have been coming here for 7 years now and I can really say that we always to seem to have a good time. I read a lot of reviews here that people have horrible experiences and I don't get it. Maybe expectations are too high. We only had one trip that was kinda bad in about 15 total. The place is always relaxing by the lake outside, food is pretty good, little pricey but it is a resort. When we first started coming the beer specials were unbelievable, 22 oz drafts of premium beers for only $4 plus free cups. My how times change now little more cost for little less beer. The grounds are nice and the rooms all renovated. The casino machines are a little tight but we have had some luck throughout the years and didn't break the bank. The only real issue I have anymore is the newer check on policy of 4 pm check in and people waiting in line for an hour. Also the up charge for early check in. Prior to the change never had to wait in line like that. If the room is ready, let people check in early, what's the difference? Then they are happy and spending money at the resort instead of pouting while waiting til 6pm for a room to be ready. I guess they have trouble staffing the place anymore for some reason but again when we do talk to staff, they seem happy and upbeat majority of the time. I would say to people wanting to try the place, go with less expectation and maybe you will leave a little happier.

"G"

2
User 15/08/2020

Stayed 4 nights and that was 4!bights to many. The only things good were the food, views and golf. Service was horrible, casino really sucked. There was not enough staff and what staff they had were slow and non-attentive. Had to wait so long for food. The locals, visiting the casino, were great. Everyone was so nice and said hello. Will never return We went because we received a mailer and it looked great. I think they expect everyone will visit, gamble lose and they don't care if you ever return.

"COVID Stay"

4
119Kevin_S, Rockville, Maryland 10/08/2020

Stayed here during COVID. So overall this review might not be relevant in time (let's all hope). PROS Very mask conscious, 100% of employees and all guests, including Casino. If you forget they reminded you (nicely). Wait Staff all wore gloves. Member Services wiped the counter after each use. Had people to open the enterance and exit doors so you don't need to touch the CON (for some) The casino could only allow 50% filled. So lines formed outside each night. Moved quickly, but easily 1\\2 hr wait at height. S few People were pretty ruffled in line. It didn't matter if you had a room key or not. Good: nice place. Clean. Staff nice. Grounds and view beautiful. Bad:for most of Sat only one elevator worked, not great. A little pricier than I expected. Miscl. non-Covid: Boats were pretty cool but $35 p\\hr. Pool is a cool set up, but tiny for more than group's of 2-3. Outdoor areas are plentiful and well maintained.

"Road Trip"

2
AnnO583, Rocky Mount, Virginia 04/08/2020

To begin with we traveled 6 hours to get to Rocky Gap. We called ahead 1 week or more to have adjoining rooms and early arrival. When we got to the hotel we were told our two rooms were not clean and that was the only two adjoining rooms they had. Staff was very vague and non interested in helping. They advised us that they would put a rush on cleaning and to go have lunch or wait in our car. (Temps were in excess of 90 degrees). Due to having two elderly parents in their 80s we opted for going to the restaurant downstairs from the hotel. The blond waitress acted as though we were a bother to seat. We order 1 pizza and French fries and one hamburger. It took 1.5 hours to get the food and the pizza was cooked incorrectly. The waiter was very nice though, a young man. It was 4:15 (check in is 4) when we were back up in the lobby. We ask if our rooms were ready, only to be told by another non interested staff member that they still were not clean to check back at 4! When I ask her what time it was she said 415, she obviously was not mentally into what she was doing. After waiting 45 minutes more at 5, we ask once again to be told the same thing, the rooms were not clean. Needless to say my patience had run out, and I became a bit vocal. A staff member named Rhonda was our hero. She found 2 rooms, adjoining (hey they had more than the two that were dirty) and got us checked in around 545. Next For a resort the food is horrible, it is frozen,, boxed, and tastes like cardboard. I have a picture of the pizza we got from the little Cafe in lobby the second day. Next, There is an obvious lack of interest in the employees that work at this establishment. We spoke to housekeeping, rude, we spoke to restaurant servers, rude, security, rude...I do believe Rocky Gap needs some employee training in effective communication for guests. One good note the room was okay, terrible view of parking lot. Only way I will stay or gamble here again is under new management or have heard that things have changed.

"Disappointed "

1
User 24/07/2020

My husband and I decided to stay here based off of recommendations from friends as well as the website details. I was highly disappointed in the resort upon arrival. The resort is set in the middle of beautiful rolling hills with a lake and a golf course however it would have been nice to see that from our room. On the website it states our view from the room would be a beautiful 18-hole golf course but the reality was we saw 18 golf carts and all the cars in the parking lot. Our room appeared to be clean which was great and then upon pulling the sheets back there was strands of hair under the sheets on both of the beds in the room and the pillows had stains on them and to top it off we were awaken by the screams of a young child every morning at 8 am( not the resorts fault but the walls are thin). The spa was not open which was not publicized on their website but stated it was open daily from 9-6 and we only found out when we wanted to book a service that is was closed. Last but not least we decided to have dinner, we paid $100 for two burgers and a bowl of soup. It took almost 45 minutes for our burgers to come out which were overcooked and very dry. The server was very pleasant as well as the hostess but the food was not worth the money we paid.

"Disappointed this time through"

2
Heartlight73, Elkton, Maryland 10/07/2020

It as been several years since we traveled though and stayed here. Seems there has been deterioration in staff, hospitality, and general public areas, other than outside. The outside areas remain beautiful morning until evening and after dark. It is our favorite place to spend time when there. The room was very clean. We felt COVID safe. The staff were not very nice, and when we went to check in and get in line at 3:30, after standing in line for over 45 minutes, we were told our room was not ready. Ugh. They said come back in an hour, ad we were not allowed to walk around the grounds nor did they give us keycards for gambling to pass the hour. We sat in the hot sun in the parking lot! One hour later we go back, wait in line for another hour, ugh, and told again, our room wasn't ready. Back out to the parking lot and another hour in the heat. Finally, although check in is at 4:00, our room was ready at 7:00pm. Not cool. For the amount of money you pay to stay there, it was disappointing. The bed thing, though, was there were doormen opening and closing and wiping down doors, for health and safety which was awesome. Not sure if we will stay there again anime soon for the amount we paid for our room, and the unfriendly, inhospitable staff.

"USELESS SECURITY"

1
User 02/07/2020

A violent, screaming white man pushed, threatened, insulted a black family in the lobby with NO response from the security team. They watched from the edges of the room in groups as the angry man shoved people and hurled racial slurs at the poor family. If guards are being paid to keep people safe, then they better do it--and actually intervene. Unacceptable from a team designed to address violent incidences and protect clients.

"Safe, clean"

5
tomandlea, Uniontown, Pennsylvania 29/06/2020

Only stayed one night but would go back. Covid safety. Every other slot machine used. Enforce masks. Beautiful. Relaxing beach, boat rental, outside dining, large rooms. Fire at night. Lovely experience.

"Weekend Getaway and Entertaining Show"

4
Salliehamrick, Norton, West Virginia 28/06/2020

My husband and I went to the Rocky Gap Casino on Valentine's Day weekend for a show, not to gamble. We were entertained by a Patsy Cline impersonator and she was wonderful. We were the youngest couple in the audience and enjoyed watching the older couples dance and have fun. We stayed in nearby Frostburg and were just looking for something different to do. This was the month before everything shut down due to coronavirus so we were happy we got to go on this trip.

"Food service"

1
User 23/06/2020

I waited 40 minutes for a burger with bacon and cheese and a bagel. After waiting the 40 minutes the lady at the counter called down to the kitchen to ask what was taking so long, they hadn't even started the order (I was the only one waiting on food). To top it off they gave me two forks to spread my cream cheese with, and messed up my burger...whoever is the cook there should be fired seriously.

"Rocky Gap Casino Round Two"

2
Rick P, Greencastle, Pennsylvania 13/03/2020

I gave it another chance and stayed there again because our friends wanted to go there. Again I was disappointed, but for different thing. Oh... the food is still terrible. My wife and I got a late night pizza from the Lil Munch shop to take back to the room. My pizza was cold and tasted like cardboard. Also I asked for pepperoni and there was none on it. My wife ordered the small personal pizza with just cheese, hers looked like it was thrown in the container pieces were upside down and it was cold. Mind you, we went straight to the room when we got the pizza and it was cold. They did remodel the rooms and they look nice. BUT... the shower has no lettering for hot or cold so you put it where you think the hot would be. No no no, thats not it, when you change the position it takes about 10 seconds before it actually comes out if it's cold which it was you freeze and try to get out of the way until you can find the hot. That is unacceptable. The casino has a nice variety of slots, but most of the chairs are terrible. The vinyl is torn or cracked to the point you hate to set on the seat. I'm not exaggerating, they are unsightly. Then my ticket wouldn't print out and it took almost 30 min for someone to come. Then of course it was not a simple fix. They had to hand pay me because the ticket had no printing on it. that took another 20 min. I was pissed as that was my last 40 bucks and I couldn't leave until they came back to pay me. It was just a sorry stay again. Oh and you hear anyone coming past your door talking so it's hard to get to sleep. One bright side, we complained about the pizza and got a refund. For a Resort destination they need to do better.

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Let me begin with a sincere apology for the unacceptable experience you encountered at our resort. Our goal and mission, is to not only meet your expectations but to exceed them, we obviously failed you in multiple areas. Please be assured this information will be used as a training tool for our staff. Thank you again.

"Valet Services went above and beyond!"

5
User 29/02/2020

Our car broke down on the way up the mountain and we just happened to be at the Rocky Gap Resort exit. They didn't have any vacancies, but their AMAZING valet service loaded up our two year old and 9 month old, car seats, and all of our luggage and drove us to another hotel in Cumberland. They were so kind and immediately helpful and I'm really not sure what I would have done with two sleeping babies at 10PM without a car if they didn't come to our rescue. I never write reviews, but hope hotel management sees this so that you can commend your valet services team/our real life super heroes!!!

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Thank you so much for the feedback and review! Our team prides themselves on creating a memorable guest experience.

"Moms Birthday "

2
AnnO583, Rocky Mount, Virginia 16/02/2020

Ok casino, some wins, but the only reason I give two stars, was one the lady at the cashier/player club was extremely rude. And two right before I left we were playing a game at th e exit door and some employee, young man, threw a drink at the trash, hitting me. Not good. My shirt was soaked and he walked on without even a word. Then went back the next morning and low and behold one more rude and nasty floor tech. Just not good business.

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Marie - Let me begin with a sincere apology for the unacceptable experience you encountered at our resort. Our goal and mission, is to not only meet your expectations but to exceed them, we obviously failed you in multiple areas. If possible, please send us your contact information to rg-info@goldenent.com so that a member of management can reach out to you.

"!!REFRESHING CHANGE FROM USUAL CASINO ENVIRONMENT!!"

5
CyndisWay, Warrenton, Virginia 12/02/2020

Rocky Gap Casino & Resort is a refreshing experience from other casinos. Very clean and exceptionally maintained. Although smaller than larger casinos, there is still the fun atmosphere and exceptional slots. Table games are truly fun. The dealers are professional and entertaining, and, actually, help you learn a game you have never played before. No smoking at all. Smokers have their own small casino room. LBs Steakhouse is exceptional quality food and awesome wait staff. This resort has a professional golf course, white sand beach, hiking trails, paddle boat rentals. Highly recommend for a great change in gaming environments.

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thanks so much for the review and feedback Cyndi. Our staff takes great pride in the property and it definitely shows. We do hope you will come back soon and see us.

"A flawless place to host our retreat!"

5
User 12/02/2020

My organization and I are over the moon with the accommodations that Rocky Gapy Casino and Resort have provided for us during our retreat. Everything from the A/C support, to the lunch, to the rooms and the staff was flawless. Zach and AJ from the events department were incredibly accommodating and easy to work with. We will definitely be coming back and would highly recommend this resort to anyone looking for a space to hold a professional or personal retreat.

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thanks so much Myra! Zach and AJ are property all stars for sure and we will be sure to share this with them. We hope to see you soon.

"Fun stay at Rocky Gap Casino!"

5
cherrydeniser, Duncansville, Pennsylvania 01/02/2020

My husband and I went and stayed a night here. We had such a fun time! Our room was very clean and nicely kept. The bed was extremely comfortable! We ate at Signatures and I got the quesadilla meal and it met my expectations for bar food. Actually, pretty yummy! We took advantage of the free soda and coffee they provide inside the casino. The free valet that is offered is a very big plus! Big variety of slots to choose from. Rocky Gap is a very nice place to visit anytime, even if for a couple hours! My husband and I had a very nice stay and can not wait to return! Thank you Rocky Gap!

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the awesome review and feedback Denise. Our staff makes guest service their number one priority and we do hope you will come back soon and see us.

"Love"

5
Vera P, Altoona, Pennsylvania 23/01/2020

We love staying at your facility. The rooms are a wonderful get away. Clean ,especially the bathrooms. Home away from home. Most comfortable beds. The views are spectacular. I feel like a queen staying here.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Vera! We hope to see you soon.

"A Great Stay!"

5
User 16/01/2020

We went to Rocky Gap Casino Resort for one night and rented 3 rooms. All of us were very happy with the accommodations. The rooms were spacious and comfortable. The dinner buffet and breakfast buffet were very good. The casino was on the smaller size but was large enough. The only things that would have made it better were some larger tables to sit around to play cards as a group. Also, lower starting tables at the blackjack for longer periods of time. The $5 bet table was only available for a short period of time. We will go back!

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Randi, we will be sure to share with our staff. Hope to see you soon!

"Great Times With Friends!!"

5
Eric B, Baltimore, Maryland 14/01/2020

First off it's beautiful there!! The place is spotless!! The casino has friendly dealers that will help you especially during the off peak hours. The peddle boats are really fun and will hold rather large people.. The rooms were very nice and the lake view is perfect.. The bars are numerous, the outdoor seating is really comfy.. Loved it!!

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Eric! We appreciate your business and hope you will be back soon to stay with us.

"Room should have come with a warning"

1
KristinaTowns, Linden, Virginia 09/01/2020

I have stayed here several times and have always had a great experience until my most recent trip. We paid over $400 for 1 night and when we went to our room it was awful. Very close to the elevator banks and we could hear everything from the beeping of the elevator to the doors on it opening...anyone who walked by we could hear their conversations etc. The hotel was sold out so switching rooms was not an option. We decided to check out and rive home. The girl at checkout advised to email the supervisor the next day and they would take care of my very early departure. Well next day I did and was told I should have called security for the noise level! Security...for normal noise that seems ridiculous. He was unsympathetic and refused to refund or partial refund my stay and told me basically my fault for not asking originally for a room away from the elevator. I also felt sllightly unsafe when I could hear the casino staff discussing a man playing who had a stolen card and that the supervisor on duty was going to basically not do anything about it. I am dissapointed by the response of my issue and will not be returning and will stop telling people to visit if this is how they treat loyal guests.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Kristina - We are sorry to see your recent visit was not up to standard. Please email us so a member of management can reach out to you.

"nice getaway"

5
barb390, Yukon, Pennsylvania 08/01/2020

The hotel was very welcoming and relaxing. Environment was clean. Bed comfortable. Food in the restaurant excellent. Staff were overall very helpful and friendly. Fun time in the casino. Especially with non smoking areas.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Barb. Cant wait to see you on your next visit.

"Relaxing ambiance!!!!"

5
CharlesJ266, Blandon, Pennsylvania 30/12/2019

Rocky gap casino is just amazing!! This is a smaller resort with a casino and restaurants. This is lake front with a state park. The resort has a golf course, spa, indoor pool, and a casino. They offer shuttles to Cumberland MD or to any events that Rocky Gap offers. Several times a year, they have concerts and events offered. The casino is small but cozy. It is smoke free as they offer two small smoking areas that are closed off from the rest of the casino. They do have table games located in the center of the casino. They have slot machines. Although it is small, they have a great variety and they seem to pay out decently. The buffet food is decent. The breakfast buffet is really good. The bar by the lobby has good breakfast food and the personal or reg pizza is good. On Friday and sat nights, they offer hand carved turkey or prime rib sandwiches which are amazing!!! The resort has comedy club nights and events. Their concerts are awesome. The comedy clubs are usually a good time!! The rooms at Rocky Gap are awesome!! They are newly renovated. The bathrooms are marble with glass doors on the shower. The beds are large and comfy!!!

"Very disappointed"

2
13kellyinez13, Frostburg, Maryland 30/12/2019

Wanted a night away and thought we'd give a local place a shot. Hotel room was ok, bed was hard and squeaked, pillows were flat. We could very clearly hear the next rooms tv through our wall, which kept me up awhile. Upgrade included concierge lounge with light snacks and drinks. Food was cold (suppose to be hot) and was tasteless. Also included breakfast the next morning and again, all the food was awful. Fried potatoes were mushy, eggs were runny and the pork sausage links had a weird, hard casing and the inside was mushy. Ok, so for dinner we decide to go to Lakeside buffet and I have to say it was the most tasteless food I have ever eaten. I tried the scalloped potatoes, turkey, fried chicken, and macaroni and cheese and it was all tasteless with no salt or spices and the turkey was cold and dry. The only thing that was ok was the desserts but even that was just pie and cake out of a box. Highly disappointing considering it is almost $20 per person. The pool is small, the hot tub MIGHT fit 4 people if you want to sit almost on each other. I gave this 2 stars strictly because of the casino, which is nice, laid out well and really the only part worth going to. Beyond that, I guess if you're going to the casino to get drunk, the hotel will suit your needs so you don't drive anywhere. Will not be back and would not recommend to anyone.

"Mrs."

1
R1801FAmarks, Pemberton, United States 18/12/2019

Had reservations 2 wks prior, arrived and told casino closed, could not check in, ect. No one called to tell us! So many guests in 1 bar that was open, NOT happy!! Now waiting 3 hrs to see if we can check in. Whose in charge? No one!

"relax Rocky Gap"

5
2015Billings, New Windsor, Maryland 11/12/2019

The view of the lake is breath taking and very soothing to the soul. Paths to walk, park to vist, golf course, lets not forget food, I am hooked on the Pub for great pizza and burgers etc. Breakfast is a buffet and you can create your own egg omelets with the cheft. Casino has great slots, surcutity is great and all employees are friendly and nice. Rooms are good size, get lake view, and clean.

"casino"

5
misbit5, Morgantown, West Virginia 08/12/2019

Wonderful place, not too crowded. They have a smoking area to gamble. They also have an event area, and a little cafe where you can grab a quick bite to eat. Plenty of parking, and a view of the lake to enjoy.

"Anniversary "

3
User 05/12/2019

The resort was a nice getaway , location was perfect.The staff was nice. We were not told about the restaurants there so paid quite a bit to eat at the buffets there , in which i would give a 3 out of 5 . I expected the food to be great , but it was mediocre.The atmosphere was overall great!I would give a 5 but cant because of the food.

"Fall Visit"

4
Nihilator, Chambersburg, Pennsylvania 02/12/2019

Stopped in with family member for a visit before the weather turned cold and snowy for the winter. It was on a Sunday. We stayed the night. They were not too busy, steady. They have slots, table games, keno games, restaurants, spa, indoor pool, golf course on site. They need to try and get some different slots, at least some of the ones that we like to play. Table games were fine. Beds were on firmer side, need a little bit softer ones and a quieter heater fan. Ours was very loud. Overall very good.

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