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Felixstowe, Royaume-Uni





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Best Western Brook Hotel, Felixstowe, Felixstowe

Orwell Road, IP11 7PF, Felixstowe, Grande Bretagne - See on a map
Best Western Brook Hotel, Felixstowe - Best Western Brook Hotel Felixstowe The Best Western Brook Hotel, Felixstowe is ideally located in the center of Felixstowe. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Brook Hotel, Felixstowe is a privately owned 3 Star hotel located in the beautiful seaside town of Felixstowe. With free parking and an ideal location just a short walk from the town center, beach and the train station the Best Western Brook Hotel, Felixstowe is a perfect base for visiting on business or for a leisure break. Why not explore some beautiful Suffolk Countryside in the neighboring towns of Woodbridge, Dedham, Flatford and the Essex villages. Enjoy your stay.

Best Western

Brook Hotel, Felixstowe




Hotel advantages

  • Restaurant On-Site
    Restaurant On-Site
  • Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
    Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
  • 24 Hour Front Desk
    24 Hour Front Desk
  • Room Service
    Room Service
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Guest reviews

In partnership with tripadvisor fr
based on 384 guest reviews
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Sleep Quality

"Needs updating"

User 04/02/2023

We stayed for one night. The reception area was nice and friendly. Hazel in the bar was friendly and helpful. the rooms were very basic! These are what let's the hotel down! Not very spacious Windows had mould growing on them curtains ripped no tea bags just 1 coffee sachet. bathroom shower curtain was disgusting and need replacing. breakfast was not very nice, full english tasted of vinaigrette and bacon looked liked it had been cooked at 8am when served at 9:30z however you def got what you paid for.

"Good location & dog friendly"

KatieM733, Buckingham, United Kingdom 04/12/2022

We chose this hotel as it is dog friendly and a short walk to the beach. Our room was ok, very creaky floorboards and the bed could have been more comfortable. The shower did not have much power to it and the bathroom wasn't in the best condition. Breakfast was good and the parking is handy.

"Excellent hotel delicious meals, carvery. All staff so friendly "

User 28/11/2022

Such a warm, welcoming hotel.very clean warm rooms with tea and friendly and our little dog in was made so welcome too with treats The breakfast was freshly prepared and delicious.The evening meal was fresh fish and pies were lovely.Highly recommend the Sunday carvery many choices The staff are all so friendly and helpful .They are like a family.Good value priced rooms too.Will definitely return.

"2 days in Felixstowe"

richard_dray, Rayleigh, United Kingdom 21/11/2022

A pleasant enough hotel with a good location. I had a suite which had a well appointed bathroom with double sink, up-market bath and excellent walk in shower. The main bedroom, however, had a very grubby carpet, and bedside tables that were too small with a weak bedside light. There was a big wardrobe but the interiors lights didn't work. My overall impression was the hotel lacked attention to detail and could have been so much better.

"Not the best"

ElaineG363, Braintree, United Kingdom 13/11/2022

Very disappointed with room, with A lumpy bed, no head board very dated furniture The bar closed dead on 11pm for the residents Then the last straw we were locked out of our room because the electronic key had failed and we had to wait for the manager to drive back to the hotel because no-one else knew what to do


User 10/10/2022

The website says free parking, but it doesn't state that there are only a few spaces which are first come, first served, and open to staff and bar customers too. I parked 500m away as double yellow lines in most places around the hotel. When booking the room, I stated that I would be bringing a dog and received a reply stating that this had been updated on my reservation, but was not told of an extra charge that was then applied at check in. I was over charged for the room in relation to the price advertised. The hotel has a busy and noisy bar which can be heard in the rooms. Lots of noisy guests passing the room, kept waking us up. Creaky floors everywhere. Smoking areas outside underneath the room windows. Thin quilts and single glazing meant for a cold night's (broken) sleep. Shower was very weak and had a shower curtain that sticks to you. Lots of mould around the seals of the shower screen.

"Worst stay ever"

User 28/09/2022

We arrived at the hotel on a Friday 16th Sept (which was my birthday) We had asked for a lg bed and asked if there were plugs by the bed which the answer was yes-as my husband has breathing problems and uses a C Pap machine. This takes up a lot of room . When we got our room it only had a sm double which was disappointing but was only for 2 nights so we thought we could manage. Then when we went to plug in his machine found that they still had the old fashioned plug sockets that went out in the 1970s . I was furious went to reception and told the lady what had happened and asked to see a manager. Hours later she bought up an extension lead which was about 3ft long and not fit for purpose. Never did see a manager. My husband slept in a chair all night. We left the next morning . Sent a letter to head office it was passed to Felixstowe . Had a call from the manger who apologised and said he would give a full refund of £189 this included £30 for my dog. This didn't happen I only got £159 . So petty for a lg hotel . Never will return here

"Tired, dated ho5el, small room."

MaisieH0, Lincoln, United Kingdom 22/09/2022

Very disappointing, tired and dated, dark, dingy room with no proper lights. Bathroom led to the roof, hot stuffy room, not safe leaving bathroom window open as travelling alone. Staff are very nice. Only nice area was the restaurant. The bed was very comfy.

"Just don't bother"

Mandersonuk-ir, London 15/09/2022

This was possibly the dirtiest hotel I've ever stayed in. Rooms and corridors tired and dirty. Needs a massive overhaul and even Best Western have put it on their own website, saying it needs attention. The breakfast was very average and the bar when we went in had not even been cleaned from the previous people leaving rubbish under the tables. I've spent time in combat areas and would rather go back and stay in Afghanistan than stay here. Poor show Best Western

"Excellent location"

User 14/09/2022

Good, efficient welcome at reception and excellent check-out. Very helpful re taxis. The location really makes this hotel. Near beach, promenade, gardens as well as shops and town centre. Rooms are comfortable if slightly dated. Pillows and mattress are quite hard. No air con (not an issue for me as plenty of windows to open). Breakfast was reasonable but badly let down by the coffee, which was kept in a thermos jug and left to stew. For almost £12 for breakfast I expect decent, freshly made coffee in either a pot or cafetiere. Excellent carvery on a Sunday and efficient service in the restaurant and bar. Would be a good idea to make it clearer on booking or at check-in that the restaurant is not open for an evening meal every day. It is quite deserted to walk around town at night looking for somewhere to eat.

"Not one for vegans"

User 09/09/2022

The room is adequate, staff friendly and bed comfy. No problem there but the breakfast offered was extremely disappointing. I wasn't expecting much but seriously could the chef not source decent vegan/vegetarian sausages? Not these vegetable stuffed monstrosities from the 70s.

"Excellent value"

Lindaoreilly, London, United Kingdom 07/09/2022

Very clean and tidy. . pets welcome in rooms but not restaurant or bar. Staff very helpful and friendly. Fantastic location. Only thing i had to moan about was the iron . .it was a travel iron and the ironing board cover needed a bit more padding ..

"Excellent location, great value"

malc56, Saffron Walden, United Kingdom 31/08/2022

Stayed for two nights with our dog, we were all made very welcome. Room was clean, comfortable with everything we needed. Great location very close to beach and Town Centre. Parking outside or in adjacent streets

"In desperate need for a deep clean"

User 14/08/2022

Stayed 12th - 13th August 2022. On arrival we were met with the receptionist who was friendly and professional. As we walked up the stairs to the room we noticed filthy skirting boards and broken radiator. On entry to the room we were happy with the size and layout., bedding looked clean. After looking around we realised how dirty the room and bathroom was. Net curtain had been burnt a few times with what looked like a cigarette. Hairs in the bath. Dirt on skirting boards all around room and bathroom. Rusty leak stain on bathroom floor from radiator. Daughter slept on sofa bed which we realised the next morning was completely ripped and had food down the sides. Alcohol and food quite overpriced. Breakfast was OK apart from flies landing on the pastries. Breakfast server was lovely. The proximity of hotel to beach and town is perfect. Such a shame it is let down by basic cleaning and decor.

"Needs some TLC"

User 07/08/2022

This is a 3 star hotel at most. The location is fantastic but there is only off street parking for 5-6 cars. We had to drive around for a while to find a space. The photos are very deceiving. There were only 3 bar stools in the bar which was had a sad atmosphere, rude bar staff and damaged chairs. The rooms definitely need a deep clean and some TLC. We had 2 rooms next to each other - both bathrooms had mold around the tubs and the water pressure was terrible. There are lots of stains and dents on the walls and the general finish is poor. There is no Airco - just a cheap table fan. The outside of the opposite side of the building (not displayed in photos) looks very run-down with rotten window frames and loose bricks/tiles. It's quite disappointing, especially seeing the 4 star rating and the great location. Wouldn't stay again. Our room (218) also had a fire exit in the room?!!

"Poor room, poor management."

Macadabadoo, Chelmsford, United Kingdom 01/08/2022

Stayed here on Friday night, it is an owned property flying the Best Western banner however, single glazing metal framed windows, clear glass in the bathroom, room over looked by 5 others, no extraction in the bathroom, old noisy fan supplied, roller blinds so even with the windows open useless for air circulation, sea gulls like to wake guests at 04.45hrs as you would expect(double glazing would have been nice) carpet was filthy with stains everywhere. Could I speak to the Manager in the morning, I was told he was on the phone but I could send an email, being owner manager I would have thought he may have cared being in the hospitality trade, or cared to know his room we had was below standard expected of a Best Western Hotel

"Another very enjoyable comfortable stay"

User 11/07/2022

Stayed here for a second time but for 2 nights, lovely room, and small bar area very comfortable to sit in . Polite staff ,very quick to serve .Breakfast was very well cooked etc . Plenty of choice presented nice, hot and quickly .Room was very nice lovely shower too .Very reasonable cost of stay too .Will be back .

"Nice hotel, good location."

User 09/07/2022

I have stayed at this hotel before. It is well located virtually in the town centre, the beach/promenade is only a few minutes walk away. Although town restaurants are not far away we chose to eat in the hotel restaurant (They had a carvery on) It was very good. Breakfast was also very good, it was served to us at our table, it was nice and hot. Only one gripe - lighting in the bathroom was a bit dim, so getting a close shave was difficult.

"Sunday carvery"

User 12/06/2022

My husband and I ate at the restaurant today at 5pm.We chose the carvery option.The food was excellent,hot and tasty and perfectly cooked.Prices are reasonable and the staff were friendly .Would definitely recommend.


User 30/05/2022

3 nights getaway room was small and dated and there was a linger of smoke in the room spoke with staff and they said rooms going to be updated good full English breakfast with a good choice of cereals and pastries lovely service .Nice carvery excellent fruit crumble good service by all staff special mention to Kelly nothing was to much trouble ..Will return

"Wonderful Experience"

Flinny2015, Preston, United Kingdom 11/05/2022

Stayed at the Brook Hotel a few weeks ago and found the place to be so welcoming. Stayed for 4 nights due to working close by near the docks. The room was clean and spacious with very comfy beds which was welcome due to travelling over 240 miles. The staff were all friendly and a special mention must go to Kelly, A northern girl who lit the place up with her smile and her charm. I have more work to carry out in Felixstowe and will certainly stay here again. The Thursday evening carvery is a must for anyone feeling hungry, it was fantastic and great value.

"Due to music Not possible to sleep until after midnight when events are on"

67lizziej, London, United Kingdom 27/03/2022

Pleasant room and breakfast, basics covered. Creaky floors and slamming doors all very audible in room, plus dripping bathroom tap, but slept ok. Good location for a short walk to the sea front. On the second night We were warned in advance about a party and music until midnight. The reality is you cannot sleep until after midnight on such occasions as the music is so loud, really they should discount the room. Rooms further from the event space may be better but ours sees to be directly above. We would stay in future as visit the area regularly to see family, and this is ok value and comfortable, meets our basic needs, but not if there is another party.

"Very Enjoy stay ."

User 20/03/2022

Never been to Felixstowe before booked one night here.Comfortable room.Clean and warm Polite staff nice bar area .Fantastic breakfast well worth the money.Short walk to town and pier .Pleasant area .Nothing negative ,no noise of an evening either .Perfect location .

"Absolutely Fabulous"

NigelEvely, Felixstowe, United Kingdom 14/03/2022

Well what ​can we say, such a difference from the last time we stayed here. The new management team are so welcoming and friendly. Nothing was too much trouble, great food, hotel clean and fresh. Thank you Kelly for a brilliant stay we will see you again very soon. Nigel & Lynne Evely

"Great Hotel, location with friendly, helpful staff"

Stephen S, Leighton Buzzard, United Kingdom 06/02/2022

We visited Felixstowe and selected this Best Western Hotel. The staff are very friendly and keen to help. With the room being of a good size, having all the facilities one could want - Tea, Coffee, Water, Iron, Etc We visited the well stocked bar to enjoy a drink, speaking with the friendly staff Breakfast was hearty and enjoyed, offering lots of choice from continental to full English All enjoyed- highly recommended and when back in Felixstowe I will be staying here

"Best place In Felixstowe"

User 01/02/2022

I just wanted to say this place is amazing home from home and everyone goes out there way to make your stay as fun and welcoming as possible so highly recommend The food is outstanding and plus sky sports for all the sports hotel bedroom was amazing so comfy and clean

"Excellent value"

Lindaoreilly, London, United Kingdom 30/01/2022

Room was very spacious and clean. Breakfast was excellent, lots of choice and staff very friendly and courteous.Bed was a little softer than we are used to but still very comfortable. Check in was quick and reception staff very friendly.

"Better than we thought"

Leslie Edward I, Norwich UK 27/01/2022

Never stayed in Felixstowe Suffolk before so was a little worried that something would go wrong.It did. Phoned the Hotel the morning we were going to arrive just to make sure it was ground floor with our Therapy dog and was told yes.Got to the Hotel and was told 1st floor with our dog,no dogs allowed on ground floor.I was very upset but thought we'd try it,Next morning I told them I fell down the stairs and they went out of their way to get me an upgraded room on the ground at no extra cost.I have to say Shania on Reception could have done better to sort everything out.She deserves a pay rise or job as Manager of the Hotel,So if any of TripAdvisor readers are wanting to stay ask for shania.shes the best.

"Excellent stay highly recommend"

Debbie H, Clacton-on-Sea, United Kingdom 27/01/2022

We booked one night .b and b package .We love the fact that this hotels accepts dogs .We were made so welcome including a treat for the dog The room was warm, comfortable and spotless .All the staff were like a family.So friendly and the breakfast and evening meal were so good.We loved the stay so much we booked an extra night.The location is so quiet but only a few minutes walk to the town or the beautiful beach.We had parking right outside the hotel too .we will definitely be returning.


User 22/01/2022

The room was adequate but the bed too small for a couple. The shower dripped all night and noise from other rooms was intrusive. Breakfast was ok but ingredient quality was poor. The lady that served us was lovely.

"Beat Best Western"

Susie2659, Swansea, United Kingdom 18/01/2022

I had a marvellous stay at theBrook Hotel Felixstowe. The staff were so friendly and welcoming - impeccable customer service. Delicious breakfast and dinner. A cosy bar. My room was spacious and so comfortable. I look forward to my next stay there.

"Nice hotel"

U6291KPphilc, United Kingdom 12/01/2022

1 night stay for work trip,booked last minute. No complaints at all, parking, friendly staff, decent bar and pub type food served in the bar, very large ground floor room with good WiFi. Arrived at 7pm, had bite to eat, caught up on some emails and then had good nights sleep. What more could I ask for for £70 including breakfast. No fuss, no complaints

"Great hotel"

T0adie, London, United Kingdom 07/12/2021

A really great hotel, friendly and very accommodating staff and in a great location to the town and seafront. We stayed here on our last night following our 5 day break in North Norfolk. We wanted to specifically stay in Felixstowe to meet up with friends, it was a bonus for us that the hotel has a few dog friendly rooms. We would not hesitate to book again when we visit Felixstowe next time. Would thoroughly recommend.

Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01394 278441. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe

"Great staff!"

J6374IQmichelleb, Greater London, United Kingdom 16/11/2021

Stayed overnight Sunday 14-Nov. What really stood out was the level of care from staff. I arrived late evening and asked about food options. Irene suggested the carvery but I only needed a sandwich. The chef pulled a turkey sandwich and salad together with very little hassle. I proceeded to zap my room card, this was sorted in couple of minutes. In the morning Hazel was kind enough to check with the chef if there were ingredients I was intolerant to, in breakfast items. This was done with little fuss. Finally, fearing I'd zapped my card again, I stopped by reception. Elishea (hope I have her name right) who was on the phone to her manager immediately attended me. She said it was unlikely my phone would zap the card but re-enabled it just in case, to save me coming back. These things aren't difficult to do and maybe my standards are low...but the staff were just attentive enough to really make a difference to my stay. My colleagues stayed in another well known chain the area. While those hotels probably had newer facilities, they definitely didn't get the service I did. Thank you all!

Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01394 278441. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe

"Not Impressed "

SillyFizzy, London, United Kingdom 11/10/2021

The first Impression of the hotel was not good as immediately parking looked like a problem. Check-in took a while and I was refused a VAT receipt until check-out although I paid in full straight away. What a waste of my time. The reason that I paid in full at check-in was so that I didn't need to wait for it. I travel for work and I don't have time messing about waiting for invoice. WHAT A WASTE OF MY TIME. Asked receptionist about parking and the way it was explained was like, don't worry there are “hotel parking” round the corner by the entrance to the hotel bar on the side. I then went outside to have a look, it turned out it was just street parking, not what was just described as “hotel parking”. I was on business trip in the area and decided to book into this hotel because hotel advertised that they had free parking. Whilst there are some spaces on the front, the “hotel parking” described by receptionist are just anywhere anyone can find around the hotel. The hotel is in a residential area, so how likely am I going to find parking space closer to the hotel when I return late the next evening from business meeting? Room was fine but a bit dark especially in the bathroom. What I could not understand was, the room was clearly for disabled but the position of the shower head and the controls are positioned really high. I'm able bodied and of average height but I thought the whole shower thing was too high up even for me. I don't know how some disabled people would be able to use the shower without any help. Kettle was full of scale. It was started to get cold but the radiators did not switch on until 6am! What good does it do to have cold room during the night & the hotel started to heat the rooms when people are getting ready to go out? WiFi was intermittent. TV did not have all the channels AND was just faulty, kept doing the Audio Description once in a while, it was kind of scary as the Audio Descriptions were sudden AND in full blast every time. Not impressed.

Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01394 278441. Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe

"Thankyou 5 stars"

cutietaylors, Cambridge, United Kingdom 24/09/2021

Lovely over night stop. Room was so spacious, Had to leave early hours but from the short stay I had it was absolutely super. Staff were so lovely too. I would definitely stay again, highly recommended! Everything you need in a hotel Thankyou so much

"Lovely hotel"

Ellen D, Northumberland National Park, United Kingdom 21/09/2021

This hotel has a great location as the beach and shops are all on your doorstep The food is first class and staff are so helpful and friendly the rooms are ideal clean and spacious, they are also pet friendly overall a great stay and we will definitely return

Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01394 278441 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe

"Excellent staff but a fair few niggles"

Dunmall, Kent 21/09/2021

Positives: The Staff are excellent; kind, friendly, helpful, positive & upbeat, both on the front desk and in the restaurant. The location is good for the town/seafront and in a quiet location. The beds are very comfy. Negatives: The Breakfast was very small (and no other options apart from the Full English) , one shrivelled piece of bacon, one hash brown, one sausage etc. It was cooked well but the ingredients were of a very low quality, about what you would expect in the most basic of greasy spoons; if you can't provide a buffet breakfast, then the option should be there to have a bigger breakfast. The bathroom is very dated and opposite other rooms who could see you on the loo or in the bath if you don't put down the blind and leave you in darkness. No milk/creamer with the complimentary tea/coffee, no water dispenser/vending machine for when you might want a cold drink in the night or after the bar is closed. The walls are very thin, you can hear conversation/coughing etc. very clearly. Overall, I would stay again if there was nothing else locally but it's not somewhere that I could recommend.

Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01394 278441 . Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe

"Does the job"

Sunnysuffolklife, Ipswich, United Kingdom 19/09/2021

We stayed here as part of a wedding party so that we could enjoy a few drinks. The hotel looks really nice from the outside and we were greeted by friendly staff who checked us in efficiently. Our room must of been in the older part of the building and was quite small. The bathroom however was huge for a hotel room (nearly as big as the room itself) and had great natural light for doing make up. The toilet seat wobbled when you sat on it and you had to keep your finger pressed on a button to work the kettle which didn't seem quite right to me but in all the room was clean, comfortable and had hot and cold running water. There was no air conditioning but there was a fan on in the bedroom when we got there which was nice. The breakfast was delicious and seemed like it was all cooked fresh again with pleasant staff to help if needed. Overall the room was a little tired but had the essentials and was clean and comfortable. Fine for the price paid and for the purpose of staying for a wedding although if choosing a place to stay for a holiday there are other budget hotels that I would rate higher.

Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01394 278441 . Yours sincerely, Iryna Webb Hotel Manager Best Western Brook Hotel, Felixstowe

"An enjoyable stay."

User 16/09/2021

We stayed for one night as part of a road trip. The hotel is perfectly located for both the town and the beach (five minutes walk in either direction). The room was a good size and comfortable with a decent shower over the bath. The evening meal was very nice and the breakfast was good with plenty of choices. All the staff were very friendly and helpful in particular duty manager Bekii who made time to have a lovely chat with us. I would thoroughly recommend this hotel.

"Awful food"

User 14/09/2021

Booked a meal for 8 people, waited over an hour for cold poorly presented slop hidden under congealed gravey. Not the only ones to walk out and leave without eating tonight. Pleasant staff serving us who were embarrassed with what they had to present. A major let down and disappointment, avoid this place if you want anything edible.

"All excellent"

User 13/09/2021

Went for my wife's birthday with the family. All staff very friendly and accommodating of needs for ages of 3 years old to elderly members who struggle with mobility. Easily the best carvery I have had in Suffolk whilst also being very reasonably priced. Will definitely visit again.

"Typical best western"

teresa s, Brightlingsea, United Kingdom 07/09/2021

A good stay, room was clean, bathroom was a good size but our window opened onto approx 6 other bedroom windows, we heard other people's phone calls and a dog yapping so couldn't have it open at night Staff were very helpful. Breakfast was very good, the waitress was wonderful Lovely to have a car park. A good position as could walk into town or sea front

"A pleasant stay in Felixstowe"

coeg159, Haverhill, United Kingdom 05/09/2021

A friendly and welcoming hotel in the centre of Felixstowe with parking and easy access to shops and pleasant walks to the beach. We have stayed here many times and would definitely book again in the future.

"Great Per Friendly Stay"

User 30/08/2021

Amazing stay here. Hannah on reception was very welcoming and friendly. Our room was lovely and bathroom was spacious and clean. Only stayed one night but wish we had booked for longer. Hotel is in a great location and very close to everything. Only issue we had was parking on the hotel front but this was sorted easily by parking on the turning next to the hotel.


Chuck_Bex, Felixstowe, United Kingdom 26/08/2021

I visit the Brook Hotel regularly, for food and drinks with friends. Bar staff as awesome as usual, but beer not so. About time they cleaned the pipes…. again. The customers should not need to remind the staff when the pipes need cleaning. It should be done once a week as a matter of course.

Iryna Webb, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Hi Chuck_Bex, Thank you for recognising our awesome Bar team, it is very much appreciated. As a regular and valued guest, I would love to reassure you of our beer line cleaning regime. Please, next time you visit us, make yourself known and either myself or Iryna, Hotel Manager will come and speak with you. You can personally test a pint or two, on us. Thanks again for your continued custom, Darren

"Very poor hotel with staff to match"

carlg871, Luton, United Kingdom 22/08/2021

I have never stayed in such a shabby tired hotel. they still have crittle windows in the rooms. floors were realy grubby and bathroom looked like it had not been cleaned properly. there was no tv remote in the room when I spoke to the duty manager she told me I would have to do it manually, I told her this was not good enough to which she replied I will see what I can do. After a while of her not returning I went back to reception to find she had gone off shift, so this is what they think of their guests.

"Great stay!"

Katie F, Chelmsford, United Kingdom 18/08/2021

Myself snd sister had a great stay. Check in was a breeze mainly because of Jay one of the manager's he is exceptional in every way. We found all staff to be so personable and kind. Breakfast was out of this world Caprice made our time in the the lounge/restaurant that much nicer with her happy and kind nature. The service in the restaurant and bar was 10/10.

"Avoid avoid avoid"

User 05/08/2021

Stayed with my wife for our anniversary. Paid for an upgraded room (£97 a night )and was given a room in very poor state of repair. The wallpaper and paint was peeling off the walls. Large cracks in walls and dirty marks on wardrobe and walls as well as dampnpatches around windows. Unable to stand up in the show due to extremely low ceiling (I'm only 5' 7" ). Breakfast can only be described as a child's portion. Staff not interested in our issues or willing to offer any kind of resolution. Definitely never stay there again.

"Excellent Stay"

User 02/08/2021

We had an excellent stay, the rooms were clean and beds comfortable. The staff were very very friendly, made us feel very welcome. We had a slight problem one evening which was quickly and professionally solved by Jay who's only 22 and the manager on the evening. All the staff were good but the stand out's were Caprice, her mother and Jay. We will be returning. Thank you from Jayne & John.

"Little gem!"

jules-ran, bedford 30/07/2021

We love this hotel, fantastic location, very friendly staff who can't do enough for you. The beds are comfortable and the rooms clean. We found booking direct through the Hotels website offers the best value for money.


User 27/07/2021

For a 3 starts hotel, briliant servise, from start until leaving!!! Professionalism, friendly, worm people, all together the best servise!!! Big rooms, big bathrooms, welcoming!!!!!! Definitely I will come back and recommend!!!!

"Friendly, clean budget hotel."

701jacquieb, London, United Kingdom 23/07/2021

A clean, friendly budget hôtel in a great location. Our room was small and basic but clean and comfortable. The staff are welcoming and super helpful. I paid a lot more at a hotel 12 miles up the road for a far less hospitable experience. I commend The Brook to you.

"One night in Felixstowe"

RichardG3967, Solihull, United Kingdom 13/07/2021

The reception process was speedy and well managed. Room was clean comfortable and well equipped with a clean bathroom. Breakfast was tasty and the service was quick and attentive. Exactly what was required.

"dogs allowed in restaurant and all public areas"

debbie k, Durham, United Kingdom 17/06/2021

Hotel web site said dogs were alloweed but not inpublic areas. I asked for dogs to be removed from the restaurant (there were 4) . I was advised the hotel had changed its policy one week ago and that dogs were alllowed in all areas. This is disgusting, unhygienic and unsanitary. This completely spoilt the visit. and the web site should have been updated as I had known dogs were allowed everywhere I never would have booked this hotel. INternet very slow and did not allow for working. Staff friendly

"Good budget hotel. Nice suite lighting not so good"

User 10/06/2021

Nice suite but lighting very poor no bright lights. Also accessible for disabled but for those needing a high toilet the toilet is very low. There's no safety handrail to use to get in and out of the shower. Shower slippery. Room and provisions very good otherwise.

"Lovely place to stay"

User 08/06/2021

First time staying somewhere alone and I'm glad I chose here, the staff were lovely & very helpful, room was clean (and had a really good tan which was much needed in the heat!), food was lovely and it's literally a few minutes from the beach, would definitely recommend :)

"Poor hotel"

User 08/06/2021

Booked standard double with dog. On third floor attic room very hot poor ventilation bathroom slopping ceiling easy to bang head while in shower. Water pressure poor. Two long flights of stairs to take dog out.

"Dog friendly weekend"

User 30/05/2021

The hotel is handy for everywhere, the town and beach. The rooms were spacious and clean. The staff ensured our stay was enjoyable and stress free. Nothing was too much trouble and they were friendly, courteous and efficient.

"Amazing staff"

PUDSEYCAT, Swadlincote, United Kingdom 22/05/2021

Stayed here for one night , and cannot fault the staff of this hotel at all, their friendly and professional manner is a credit to them. It does seem to be a Hallmark of Best Western Hotels as I have not met any staff at a best western yet who have been less than great.

"Tired and noisy hotel, poor service - would not recommend"

User 19/05/2021

Old hotel, tired rooms, paper thin walls and floors. Heavy doors that slam and shake walls. Not a place for a good nights sleep. We stayed for two nights in May 2021. First night was ruined by people in room directly above partying til 1am and management incapable of dealing with the situation and we ended up having to move rooms because they wouldn't stand up to the noisy guests. Felt completely let down and taken advantage of and no real sympathy from staff or willingness to admit they hadn't got this right. 2nd night was better but still disturbed by door slams and hearing voices through walls/floors. One highlight was breakfast. The hotel did cater well for us with our dietary requirements and food was hot and tasty.

"Thank you"

896mrsg, Maidstone, United Kingdom 30/10/2020

Thank you for a lovely stay. Fantastic friendly and professional staff, will definitely stay here again. The breakfast was tasty, as was the evening meal, and the bar was comfortable, a place to spend a pleasant evening. Staff could not do enough for you.

"Comfortable and conveniently located."

Iain B, Grays Thurrock, United Kingdom 26/10/2020

We stayed in one of the huge rooms at the front of the hotel. The bedroom was very comfortable, with a nice little seating area and coffee table. The bathroom was functional at best, but I gather all the bathrooms are due to be modernised. The restaurant served simple but good quality meals, we particularly enjoyed the carvery. Breakfast is very good but, if you're a vegetarian, watch out for those horrible mushy vegetable croquette things that they'll serve you. I've marked the rooms as average because there were a couple of issues which should not have arisen (quickly resolved) and because the bathroom was behind the times.

"Stay and wedding"

User 22/10/2020

I could not say anything wrong about the food, staff or room here. Had my wedding here and stayed, tha staff were so good and friendly, made my day even more special. Would recommend it for a special occasion as they were very professional and kept within the covid restrictions very well.

"Birthday Celebrations"

TomsGrandma, Felixstowe, United Kingdom 19/10/2020

A small group of family and special friends stayed at this hotel recently. Each and every room we had was beautifully clean, warm and comfortable. Mark the Manager is wonderful to work with in organising this family get together. Sticking strictly to Covid rules to keep us all safe. We had a meal in the evening, again sticking to Covid rules but not letting it detract from being a special occasion. The staff on the night Jay, Assistant Manager and sweet Caprice, they worked so hard to keep us all happy. The food was lovely, hot and delivered in good time. I am only sorry I could not eat it all, but everyone cleared their plates. I would recommend this hotel to everyone and anyone. If you want a hotel that looks after you this is the place. From the outside it looks nondescript, but inside the service is second to none. Close to the sea front too, you can walk down to the sea front and the shops from this hotel.

"Lovely hotel"

colin486wilson, Warwick, United Kingdom 09/10/2020

Short break with our dog. But no pet access to restaurant or bar. Had to take breakfast in room not what I wonted from our trip. Also no access to the bar for pets had to take brinks in reception. Which was ok but only met people coming in and out. As there was no were to eat with our pet also meant we eat out at a dog friendly pub


jwc2, Truro, United Kingdom 20/09/2020

Stayed for two nights and had fire doors banging and radiators making very loud noises through the night. Wasn't able to get a good night's sleep either night and was not offered any discount when complained. Will be staying at Premier Inn next time. Also quite run down in room and no lift. On a positive note it does accept dogs.

"Absolutely First Class"

NigelEvely, Felixstowe, United Kingdom 10/09/2020

Well what can we say stayed for a 4 day stay-cation to visit family, what a difference from last visit in December.. Nothing was too much trouble the Manager Mark made us very welcome and couldnt do enough to make our stay a pleasant one. Lovely decor room was superb the cleanliness was outstanding and the hotel staff second to none. We are looking forward to our next visit and will definitely be booking to stay again in the very near future. Many thanks Mark and see you again very soon, thanks for a brilliant stay Nigel & Lynne Evely Devon

"Anniversary stay"

S8395BMtomf, Colchester, United Kingdom 10/09/2020

We stayed at the Brook hotel to celebrate our wedding anniversary and had a lovely time.The room was clean, the breakfast was lovely and the staff were extremely helpful and attentive and went above and beyond to help. Would highly recommend!.

"If your No1 is cheap"

billpayers, Oxted, United Kingdom 08/08/2020

This was a relatively cheap stay where we had two rooms. We had chosen the hotel chain based on a recent TV documentary showing the commitment from Best Western to bring locally owned hotel under their umbrella and allowing them to invest and provide a good consistent offer across the chain. Well this one did not quite meet the grade. The whole hotel could do with a makeover, including some additional training for staff to make them somewhat more welcoming to their guests. The ideal of a modcon had somewhat passed them by, although WiFi was mentioned but lacked the quality to maintain connectivity for the most simple of searches. The sink could do with a plunge as the water took a while to disperse and why would you provide power sockets that don't provide what it says on the tin. The court yard outside our room, accommodated smokers and didn't we know it as it waffed in to our room. Windows were required to be open as my was it HOT......

"Tired rooms."

User 22/02/2020

The room needed updating, but was clean. The bar below which was below our room was very loud and full of males swearing loudly which made us uncomfortable to be in the bar. Staff made no attempt to tell people to curb their language.


User 17/02/2020

We visited this hotel back in september 2019 where the room was not good the shower and bath did not work and the heating was broke they did not advise us of this and we froze all night and then was given out of date food. We returned last night for a complementary stay because of this and was just as disappointed. The carvery was poor especially for the price room was ok not the same as you see on website the shower/bath I could just about fit in and stand up in. We then were given breakfast which was not good either and i certainly would not of paid the price they were asking. We also froze as room was cold and the duvet we had was paper thin. Will definitely not be going there again.

"Evening meal of 4 adults"

Jennie B, Suffolk, United Kingdom 03/02/2020

Came for an evening meal here mid week last week. Expected the carvery to be available but were told on arrival at the bar "There is no carvery tonight". Shame. Is this common practice? No problem we thought. Were shown the restaurant and bar menus, plenty of choice so we figured we'd all stay. Went through to the restaurant, were met by an empty room, and a member of staff asking us if we'd booked. I should mention here, that I had sent an email to the hotel about 2 weeks prior to our visit, asking to book a table for the evening PLUS to enquire about a comedy dinner evening coming up in May. Needless to say, i'm still awaiting a response! Were told about items not available on the menu, pretty much all vegan options were unavailable. Doesn't bother us as we aren't vegans, but just making an observation. What I was very surprised about was that we were not allowed to order across both menus. We couldn't have a starter from the bar menu and a main from the restaurant for example. I even offered to pay extra money to do this, but was met with an adamant but polite no. Surprised, as usually this trick works elsewhere, especially as we were the only party in the room (bar another couple) all evening. I did see a group of 4 women enter the hotel, look in the restaraunt, go to the bar, then leave all within 3 minutes. Missed opportunity maybe? They did also get the order wrong for one of us, but we didn't argue. Shame. Where looking forward to a carvery as i've heard good things, and there was no warning of it not being available. Shan't be returning in a hurry.

"Little gem"

beattiec1, Leicester, United Kingdom 14/01/2020

We travel north to south with our job, and this is one of the best , best westerns we have stayed in, and we would like to go back amd stay longer on a social visit and exlore more of felixstow. The carvery was excellent, the room was warm clean and tidy, all the staff were very helpfull thankyou all.

"New Year's Eve"

Ann-Hannah, Felixstowe, United Kingdom 05/01/2020

We had a brilliant time New Year's Eve, the food was really good, steak's were excellent, vegetarian option not so, but I can't thank Kelly enough for sorting this out, without fuss in a very professional manner. The DJ's music was perfect and we danced all night. Thank you all for a lovely evening.

"Needs a lot of TLC "

livinit-lovinit1, Dublin, Ireland 31/12/2019

This hotel needs a major renovation. It's a bit drab, dated and shows a lack of maintenance. The service isn't much better. The carpeting through the hotel is majority in need of replacing, walls could use fresh paint and wall paper, the drapery is dated and the rooms smell a bit old. We had two rooms and in one of the rooms the front door would not open all the way and in the other room the door frame had chunks missing out of it, wires (I don't know what they belonged to) were sticking out and the floors were a bit noisy to walk on. Being a Best Western I thought the standards would have been a bit higher. The service was sub par and not very professional. During the evening a staff member knocked on one of our doors at around 10:00pm in error and the next morning around 9:30am another staff member knocked on our door - even though it had a do not disturb sign and they just wanted to make sure the room was occupied. Seemed very disorganized.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review, I am sorry that you were unhappy with your stay. The hotel is currently undergoing a refurbishment programme - which has started with the bedroom doors, we have changed all of our old key locks to a key card locking system within the last 3 weeks. The architrave around the doors therefore has to be replaced and should be finished within the next week or so, I apologise for any inconvenience that this caused for you. The carpets, painting and wallpaper are all on the refurbishment list to be done within the next couple of months. I have been unable to find out why staff were knocking on your door, but please do accept my apologies. Thank you once again and I do hope that you will give us another chance once the refurbishment has finished. Kind regards Helen Geere General Manager

"xmas day lunch 2019"

L3295YNchrisc, Felixstowe, England, United Kingdom 25/12/2019

worst meal ever terrible service, the dinner consisted of less than a child size portion!! two small pieces of prosessed meat turkey apparently ,two roast potatoes,four sprouts,very fine diced carrotts u need a microscope to see!! ate the whole thing in two mins,the starter salmon parcel rock hard pastry salmon tasted on the turn so left it ...having travelled the world and been to many restaurants in my time ,without doubt the worst and at nearly £70 per head ,you are having a laugh mcdonalds would have been far better,value and filling ...............

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review, it's just a shame that you didn't tell us at the time that you were unhappy so that we could rectify the situation for you. I have passed your feedback on to the kitchen, although we served over 200 people for Christmas day lunch and have had only positive comments regarding the food and the service. Thanks once again, if you decide to have a change from McDonald's then please do give us another chance. Kind regards Helen Geere General Manager

"Christmas breakfast"

mrsjmt26, Norwich, United Kingdom 24/12/2019

Had Santa breakfast there this morning with party of 11 family and friends and had a great time. Food was very good and there was a great atmosphere. Thanks to all at the Brook for giving us a great start to Christmas.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review, we are so pleased that you enjoyed yourself at our 'Breakfast with Santa' event. We hope to welcome you back to the hotel very soon. Kind regards Helen Geere General Manager

"Couldn't ask for a more relaxing stay"

User 17/12/2019

I arrived at 5 and was welcomed by the Manager herself. Helen I believe. She ensured my entire stay way very pleasurable as I had to request a few special things for my stay. A tasty dinner was had and I slept like a log. I shall certainly stay again next time and enjoy the accommodation and very helpful staff.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your lovely review, I am glad that you enjoyed your time with us. We hope to welcome you back in the near future. Kind regards Helen Geere General Manager

"Comfortable, friendly hotel"

mtmag, Gloucester, United Kingdom 11/12/2019

I stayed for 3 nights, parking was no issue and the room was clean, comfortable and good a size. The hotel is a little tired in places and could do with some investment to smarten up and fix some minor issues, such as carpets in communal areas( stained), curtains and furnishing in rooms need a little TLC A bit of investment would then allow the Building match the enthusiasm and welcoming attitude of the staff. The staff are keen to make your stay a pleasant experience, and do a good job. Food in the bar is of a good standard, and the breakfast served in the morning is acceptable. I visited the bar a few times and I was pleasantly surprised by the welcome I received from the locals, and other guests. The bar itself is tastefully furnished and the prices are about right for the area. One member of staff, Kelly, serving in the bar really stood out for her excellent customer service. Her personality along with her professionalism really contributed to an enjoyable evening, although her choice of best Christmas song is debatable.......the Pogues every time, or Chris Rea!!! Would I stay again, yes, but it would be so much better if the owners could just fix some of the little niggles and invest in a potential excellent hotel and good staff.

"Christmas party"

loopylou34, Ipswich, United Kingdom 08/12/2019

Was looking forward to spending a night partying with work friends. This was advertised as Winter Wonderland........ false advertising... 3 trees that didn't even have lights on & that was all. I had to queue up to get my roast dinner from the carvery. Food very average. Luckily I had a great night with many laughs with my work friends. But Brook hotel, you should be embarrassed by your lack of decoration. Winter Wonderland it definitely isn't.

"Cosy hotel in great location"

Sue L, Brighton, United Kingdom 06/11/2019

The Brook is a comfortable really close to the beach and the High Street in Felixstowe. The rooms are comfortable and there `s a friendly bar, also used by locals. We chose it because it was dog friendly and reasonably priced. Check the restaurant times though as it has specific hours.

"Wonderful Excellent hospitality"

User 09/10/2019

This hotel has an exceptional staff that starts and ends with a lady name Helen Greer. It's difficult to describe her overwhelming generosity. She is so lovely, accommodating, and very kind. Thank you for an unforgettable experience.

"Wedding noise spolied trip"

User 08/10/2019

Ask if there is a wedding the same night as your trip - if yes then as for ground floor room or expect to stay awake until after midnight, the staff were friendly and helpful but lack of sleep was an issue - heating too hot and not able to open all windows as well

"Our wedding- Saturday 21st September 2019"

User 07/10/2019

We are regular customers at the Brook and it holds a special significance to us so it had always been our first choice to hold our wedding there. Manager Helen and her lovely staff ensured that everything ran very smoothly on the day and the venue looked stunning. All our guests commented on how lovely the food was and those that stayed said they really enjoyed their time there. We cannot thank Helen and the staff enough for making our wedding truly special and we wouldn't hesitate in recommending them to family and friends in the future. Mr and Mrs Dickinson


User 04/10/2019

I stayed at the Brook with my husband who had a business appointment in the Port. As I was recovering from a major operation I travelled with him as a day out. We booked a disabled room with walk-in shower en suite which was fine. Room was clean and well appointed with very comfortable bed. The staff were very polite and helpful. We had fish & chip dinner in the restaurant which was well presented and the best fish & chip meal I have ever had. So far so good. However, we had not read the meal times assuming that breakfast would be 6.00am until 10.30am which we had been used to when staying in other hotels. Being disabled it was 8.45 before I was ready to go down to breakfast. My husband checked the timetable and we were dismayed to find breakfast times were 6.00am-9.00am! My husband went to the restaurant to investigate to that there was no full English buffet and returned to the room with 2 small plates with some fruit, babybel cheese, and a carton of yogurt. As I had been looking forward to a cooked breakfast I was very disappointed as was my husband who had wanted me to enjoy a day out. While I have no criticism for other aspects of the hotel I think that the breakfast timetable should be later.


User 23/09/2019

Noise in room above awful all night, noise of a sexual nature, more than 2persons present had no sleep,and sadly next day we were attending a family funeral.we packed the car early, but we were persuaded to "give them another chance".we did so but next night was no better. It appeared to be a room of disrepute!! We have stayed at this hotel on many occasion,don't think this will happen again,very disappointed. We feel this hotel is taking on too many different levels of clientele. As we have2dogs,we have room service, meals this time not edible returned and money refunded.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review - I am sorry that you were unhappy with your stay. Unfortunately we are unable to control 'noise of a sexual nature' although you have failed to mention that we refunded your first night - purely as a goodwill gesture as the service and room were at the same high standard that you receive every time you stay with us, which is why you are such a valued repeat customer. We are a little disappointed that as a returning guest, you have seen how hard we are working to improve the hotel and seen the changes that are being made - yet felt it necessary to leave us a bad review about something beyond our control instead of speaking to us directly. Thanks once again, Helen Geere General Manager

"Very disappointing stay!"

berts0284, Leigh-on Sea, United Kingdom 23/09/2019

The staff were helpful-this is the only good thing I can say! We arrived for overnight stay 21/9/19, booked in and was informed there was a wedding taking place. What we were not told was that our room 214 was above the function room! On returning to the room around 7pm, the racket was unbearable (couldn't hear the TV with the volume turned up high).! To be fair, when we strongly complained, a full refund was issued. The room was very small and looked out to a flat roof covered in crisp packets and fag butts. The blind at the bathroom window was very flimsy and you could not have a shower at night as the room was directly overlooked by other rooms. The bottom of the toilet was dirty and there were scraps and scuffs everywhere.The whole room needed redecoration. The breakfast was help yourself, although it stated, in the room information, it was cooked to order, nevertheless, it was fine.The hotel is very well situated and within walking distance of the shops and seafront.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review - I am sorry that you weren't happy with your stay. Although we do endeavour to contact all guests when we have functions, some of the online bookings don't come through with contact details, so we are unable to reach all guests before their stay. Room 214 has a new bathroom blind, which has been installed this week and is part of the extensive refurbishment programme that we have booked in from the beginning of 2020. Occasionally when we have a large amount of people for breakfast, we will operate a buffet to save our customers waiting longer than they need to. Thank you again, Helen Geere General Manager

"Terrible Carvery Experience"

C3369DIdebbiec, March, United Kingdom 19/09/2019

My husband and I had a carvery at The Brook Hotel in Felxistowe on Sunday 1st September. We were sat promptly and our drinks order taken. Having watched the staff walk past our order which was ready on the bar counter a couple of times, it was eventually picked up and brought over to us some 15-20 minutes later. Comments on food: Turkey which looked very nice. However, it was extremely dry. Pigs in blankets under-cooked and still pink inside. Roast potatoes soggy and watery inside. Parsnips chewy and most unpleasant. The stuffing balls looked like frozen ones, were tough and did not taste nice. Carrots and broccoli were fine. Mashed potato was lumpy and had clearly been stood there sometime as it appeared to have streaks of leek in it - which on closer inspection was in fact skin! The yorkshires had run out and we were told to wait. When they arrived they were at least edible. The gravy was exceptionally salty. The whole meal was tepid. We felt unable to finish our meal and left at least half of it. I then requested the bill and told the waitress that unfortunately, it had been the worst carvery we had ever experienced. Her reaction was: "Oh sorry, I'll get you the General Manager's card so you can email her". We did, and have not had the courtesy of a response, hence leaving this bad review. To add insult to injury, when she brought the bill over, we had been charged for two desserts and two coffees which we had neither ordered nor had!

"2 nite stay"

chrismosley2000, Cambridge, United Kingdom 16/09/2019

have visited this hotel before always had great service and an excellent breakfast. This stay was also good not far from shops, beach and the spa theater the hotel was clean and warm staff very helpful quiet room but needed decorating and a carpet clean.

"Short break. "

carolbN8021PC, Canterbury, United Kingdom 30/08/2019

Extremely good value. A bit basic room wise but clean and well resourced and as I've already said very competitively priced. The hotel was a short walk into town and close to the beach so ideally placed. Parking was quite limited which worried us until we realised you could park anywhere local to the hotel. Breakfast was very good. The bar is nice and very well stocked. Although we didn't book dinner as we were meeting family, it seemed very good value. Fish and chips and carvery being the real special deal. All in all I would definitely use again for a value trip to a very pleasant seaside town.

"Worst Hotel I've ever stayed in. Mattress smelt of Urine!"

PerksyA, Swadlincote, United Kingdom 27/08/2019

Stayed at this hotel with my fiancee on the 25/08/2019 for the Ed Sheeran concert, we booked it as a cheap alternative to Ipswich so wasn't expecting it to be amazing but I was expecting it to at least be liveable. The room I stayed in 214, was a complete dive as you can see from the images. The carpet was filthy, stains everywhere. Bathroom was filthy around the toilet, the blinds in the bathroom where you'd have a shower was also completely see through which looked across to other rooms. But the best is yet to come, we arrived back after the concert to get into bed. As soon as I lifted the quilt a strong stench of Urine hit me. Someone else who stayed before us had obviously wet the bed without it being cleaned up properly and the mattress was obviously not replaced. I went down to reception to complain and was asked if I could wait until the morning for the problem to be resolved, we were only there for one night. They couldn't put us up in another room due to it being fully booked and they couldn't find us an alternative hotel either. The lady eventually come upstairs with clean bedding and agreed it did smell of urine and apologized but nothing could be done as it was the mattress and there was no spares within the hotel. All we could do was flip the mattress over and put numerous sheets over to try and stop the smell but you could still smell the urine through the sheets. In the end we had to make a makeshift bed on the filthy floor as we had no where else to go. The only good part was in the morning we received a full refund but the fact we were basically forced to sleep on a dirty floor is inexcusable. Don't take my word for it and look at the attached pictures. A big warning to everyone please avoid and don't trust the images you see on their website.

"Wedding Review"

User 26/08/2019

We chose the Brook for our wedding ceremony and reception and we couldn't have asked for any more then we received. The staff were amazing, especially Sam and Helen. You went out of your way to accommodate us all and looked after us very well!! I would definitely recommend the Brook for a wedding, good prices and amazing service. We had the most incredible day and it will stay with us forever ❤️

"3 star, but friendly and tidy"

chuckofcorby, Corby, United Kingdom 11/08/2019

It is what it is. The girl on reception was very friendly, helpful and we were directed to our room. It was tidy, maybe the actual key suggests a refit, but as i report, it is what it is. The location is good and parking is available. We stayed for the one night we booked and we will no doubt return to a Best Western hotel.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review and your lovely feedback, we hope to welcome you back to the hotel very soon. Kind regards Helen Geere General Manager


EmmaMDoe, Ipswich, United Kingdom 02/08/2019

We held our wedding meal and reception at the Brook on 13 July 2019. They decorated the room for me with my decorations to my instructions and it looked amazing. For £3500 we had chair covers and sashes, the function room with bar, outside area and back room, honeymoon suite, canopes and drinks on arrival, BBQ and dessert and drinks on tables plus drink for toasts, for 80, evening buffet for 120. The food was fantastic, staff helpful, polite and always close on hand but not too obvious, Helen the General Manager was Brilliant, completely trusted her and felt she knew What we wanted and on the day delivered it. She made sure we had a plate of food each in our room and some cake for when We went to bed, there was also a bottle of plonk. We thoroughly enjoyed our day and that is definitely very much to do with knowing that everything was organised and would run to smoothly. I would recommend The Book Hotel for weddings.

"A good few days"

Janna9, Guildford, United Kingdom 27/07/2019

Stayed here last week during the boiling hot period. I am a blue badge holder so asked in advance if a parking space could be saved for me, which it was. We had been allocated a room on the ground floor as requested, which was large, comfortable bed and large bathroom. It was very quiet and we slept well. Sam on Reception is charming and very helpful. Connor in the restaurant was also excellent. May I make a few observations about the breakfast... we waited quite some time, particularly on the third morning for the opportunity to ask someone for a coffee. When it was brought we had to get up and get the milk. Again a wait until we could ask for a refill and again had to request brown toast and a glass of water. On our last day which was the hottest day of the year, we entered the dining room for breakfast and it was sweltering. I asked if the air conditioning had broken and was told no, but the chef doesn't like it to be switched on. I complained and it was put on immediately. What it had to do with the chef I don't know. All in all we had a good stay and will book here next time we are visiting family in Felixstowe.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Janna, Thank you for your review and for your positive feedback. We have taken on board your comments about breakfast to make sure that service is smoother for our guests, so thank you very much for letting us know where we could improve. We look forward to welcoming you back in the near future, Kind regards Helen Geere General Manager

"Lovely break"

User 27/07/2019

Arrived to a very nice welcome from receptionist. Informed us a travel cot had been put in the room & if we needed any bedding to let her know. Asked for an iron & it was in our room within 10 minutes. Room was lovely & spacious. Very comfortable bed. Big bathroom, double shower & corner spa bath. Spa bath wasn't working properly so was given free breakfast for 2 days. Breakfast was lovely, waiters could have been a bit happier! Bar staff helpful & friendly. James from the kitchen was lovely, helpful & food was delicious & was made to order, even for a 3 year old! Bad point was the evening receptionist, very rude, unhelpful & ignorant, other than that we was very happy with our 3 night stay. Would recommend.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Nicola, Thank you for your review and for your lovely comments. We are so pleased that you enjoyed your stay and very much hope to welcome you back to the hotel in the near future. Kind regards Helen Geere General Manager

"Large rooms"

focusrx, uk 11/07/2019

Arrived early and able to check in by a friendly receptionist and space to park car. Room was spacious,clean and comfortable with a large bathroom,no noise either inside or outside to disturb us The problem we had was we booked Dinner Bed and Breakfast and on arrival was told the restaurant was closed for a private function and all they could offer was to eat in the bar from the bar menu ,so no Carvery and no nice restaurant experience. Just one phone call would have allowed us to change dates and Brook house would still have had us as a customer and saved us a 3 hour round trip. Breakfast, food quality was good but service very hit and miss.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review, I am pleased that you enjoyed that majority of your stay. While we will take your comments on board, the carvery is never open on a Saturday due to weddings & functions taking place but we are very proud of our extensive bar menu. (please see our website for opening times) Please do let us know when you are coming back and we will try to make sure that you have the restaurant experience that you were looking forward to. Thank you once again and we hope to welcome you back to the hotel soon. Kind regards Helen Geere General Manager

"Faulty Towers - but in a good way and great value for money."

oscar552017, Belper, United Kingdom 07/05/2019

If you want a really good laugh at breakfast this is the place to be. On arrival at this hotel I was shocked that there is only minimal parking for guests. The hotel is like stepping back in time by about 40 years but this is par for the course with most Best Western hotels. The room was clean and tidy but unfortunately very noisy until bar closed. As it isn't double glazed passing traffic kept me awake. The walls are so thin I could hear every word of conversation from the people next door. The bathroom had a huge window that isn't frosted so all the neighbours could see in if you didn't keep the blind down. The carvery was disappointing with dried up meats and soggy vegetables. The older man carving kept disappearing so everyone had to wait until waitress went to find him. The waitress was very friendly and welcoming. On to breakfast. The waiter was hilarious and very good natured. There were only about 10 people when I had breakfast but the orders were getting muddled. One table had their order changed about 4 times. I eventually got my breakfast after about 20 minutes. People who arrived some time after me had cooked breakfast first. The toast didn't materialise until I asked for it 3 times. Despite all this the waiter was so friendly and unflappable there couldn't be a better person to deal with the issues. I don't think the confusion was his fault but whoever was preparing breakfast in the kitchen didn't seem to get the written order right. Breakfast was not good quality but for the price I paid for DBB it was excellent value.

Helen-Geere, Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Guest, Thank you for your review and I am sorry for the issues that you experienced during your stay. I have spoken to the staff in question - the chef had left the carvery to replenish the meat and vegetables, which was then why the staff had to go and get him. Sometimes it takes a few minutes for a carvery to be restocked and while we always try to choose the quieter times, this isn't always possible. The waiter has asked me to pass on his apologies for the less than perfect service on that morning - we have an excellent team of staff and we are proud of how far we have progressed over the last few months with regard to service and general standards, I am just sorry that this was not reflected on that morning. We hope to welcome you back to the hotel soon. Kind regards Helen Geere General Manager

"Fawlty Towers Dining Experience"

User 01/05/2019

Stayed at hotel for the Fawlty Towers event. The entertainment was ver good, the food a little less so. Having said that, the staff were extremely helpful and friendly and we had a very good breakfast the next morning. Reasonably priced bed and breakfast with a comfortable king sized bed.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Christine, Thank you for your review, I am so pleased that you enjoyed your experience at our Fawlty Towers event. These events are brand new at the hotel this year and have proved so popular that we have a waiting for most of them already! We hope to see you at another event - perhaps the Only Fools and 3 courses in June. Kind regards Helen Geere General Manager

"Great staff but difficult to sleep"

User 29/04/2019

Can not fault the staff in this hotel... my check in experience was exemplary and the bar staff were friendly. For the price was not expecting the Ritz but I did want a good night's sleep. My room was above the bar and the music and noise from this is very intrusive. Had to go down and ask for the music to be turned down which was done thankfully bit would not recommend room 223 for this reason (unless you wanted a late night!) Soundproofing is poor between rooms. And TVs doors, conversations and plumbing disturb. Bed not comfy and was two singles held together with bedding rather than a ziplock mattress. Pillows flat. Bathroom had sole cleanliness issues and the toilet had this constant annoying trickle of water. Some questionable stains in the room - this hotel has some great potential with good sized rooms and bathrooms. But needs a revamp and some soundproofing. Premier Inns at a similar price point would be a better choice in my opinion. Had I gone there, would have had a far better sleep.

"Wedding "

cary8, Felixstowe, United Kingdom 29/04/2019

We had our wedding here and it was just perfect. Helen and team went out of their way to ensure we had the best time. The rooms we had were lovely, the food we had so many compliments on and the staff were so attentive. We had vegan guests and the chefs sourced a special menu. We cannot express our thanks enough. Would highly recommend as a wedding venue.

"First time here. Will not be the last"

michael186363, Reading, United Kingdom 19/04/2019

An interesting 3-star hotel. Bedrooms very comfortable if a little bit tired. Clean bathroom. Very good breakfast. Dinner was good on the one night we ate in with good service. Decent wine list and choice of beers

"Clean and comfortable"

User 07/04/2019

Only stayed for one night, was easy check in and out. Clean comfortable room with tea and coffee making facilities. Very friendly helpful staff, especially the lady serving in the bar. Did have a small issue about breakfast not being paid in advance but was quickly sorted out when I showed confirmation and received an apology. Would stay here again

"A guest at a wedding"

User 26/03/2019

Our room was clean. Bathroom and sleeping area spacious and pleasantly warm. Bed linen clean and crispy. Twin bed most ample. We went to breakfast just prior to our other wedding guests. Service was great. The other guests arrived all at one time. A few moaned, albeit most unreasonably as service was struggling with the influx. As the groom commented to me... 'everyones getting fed- whats the problem?!' I recommend this hotel. It's in an often forgotten part of Felixstowe. Most pleaent area. A steep walk to the beach but the gardens on the cliff make the walk enjoyable.

"Comfortable place to stay for a few days"

sabpotbut, Haverhill, United Kingdom 23/03/2019

Dog friendly hotel (£10 per dog per night) with friendly staff, clean rooms and free toiletries. The beach is so close to the hotel which is great and the hotel is located close to town centre and pubs etc. I will be staying here again as i paid a good price for two nights.

"Super visit"

User 20/03/2019

Very impressed at the attentiveness of staff looking after those feeding babies. Dads included in this being offered drinks when in lounge areas. As we had a party with lots of confetti by the end we offered to hoover, which was clearly appreciated by hotel. Clean and smart interior and all staff wearing a smile. Well done guys.

"Old but friendly and great location"

cbeshures, Busan, South Korea 17/03/2019

This was our second time to this hotel, I choose it for the location and price as there aren't alot of other choices. A big thanks to Sam who allowed us to check in early and was always a friendly smile when he saw us! Definitely made us feel welcome. We were in 101 and it was a great spacious room! TV channels seemed to be less since 2016, but not that we don't too much time in the room. Hotel is def older but there is a charm about it. Breakfast is ok, you can get a full English breakfast (ours was included with room) it's not bad, just too much food every morning! But nice to not have to walk anywhere first thing in the am. Pub attached is convenient and you can meet some interesting characters! And I learned that pub, whatever the name used to be was where my mum used to go party back in int early 70's!! Thanks for a great stay!

"Never again"

michaelj234, Barry, United Kingdom 04/03/2019

Myself and my colleagues checked in for 3 of the worst nights I have ever had at an hotel. My first night the heating wasn't working and froze all night, not the best when being at work all day. I did complain and was offered another room. Second night was unbearable to the point I nearly checked out, there was a Birthday party which we did get prior warning over but on the night the noise was horrendous, doors banging constantly till 1am through the paper thin walls only had a couple of hours sleep due to being up at 4 am for work. I did complain to management about the unbearable noise which was met with apologies and nothing else. I changed rooms for a third time which was over the restaurant luckily it was a Sunday night and was quieter but rooms need serious updating. Will be back in Felixstowe in a couple of weeks working again and will definitely not be staying here. Poor show best western.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, I am sorry that you were disappointed with your stay at the hotel. In response to the noise complaint – when you mentioned it to me I did say that I thought it was the kitchen doors and that I would stop them from banging (which I immediately did by holding them open until we left for the night) but that if it carried on then you should call the desk and I would investigate further. You did also mention that you could sleep through the disco noise and that it wasn't a problem for you. I know that your colleagues asked to move when we told them about the noise on check in, as they knew that they would have an issue before the music really started. Unfortunately, as you did not communicate with us further I assumed that we had rectified the problem - I apologise that this was not the case. Just regarding the heating - we did check your room and you hadn't turned the radiator on. Once again, thank you for your review and we hope to see you again soon. Kind regards Helen Geere General Manager

"Best Western by name, Average Western by nature"

KJM91, Shoreham-by-Sea, United Kingdom 02/03/2019

The hotel is ideally located within easy walking distance of the beach and promenade and there is a fair amount of parking available. The room size was good and the majority of the staff were friendly. These are the only positives for this stay. Not the smoothest of check ins as we were over charged at first, we were refunded, and after a fairly long journey it was not a great first impression. We went to Felixstowe to take the dog along the beach and we were given a "dog friendly room". The room wasn't great and I cant help but think this was because we had the dog with us and therefore we were given one of the lesser rooms, which if the case is not on considering we had to pay more to have the dog with us. The room wasn't great. The floor creaked every time you walked over it and as we later found out it was above their dance hall and there was a party below us with music blaring out until midnight. Again no mention that our room was above the hall and there would be a party when we checked in. We will return to Felixstowe but we will avoid this place.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review. I am sorry that you were unhappy with your stay, but please be assured that you did not get a 'lesser' room because you had a dog with you - we love it when our guests bring their dogs with them! If you could contact me directly so I can have a look in to the room that you were allocated and the initial overcharge, this would really help with future improvements. Thank you once again, I really do hope that you will change your mind and reconsider visiting us again in the future as improvements are steadily being made on a daily basis. Kind regards Helen Geere General Manager

"Lovely place to relax, eat and drink"

User 02/03/2019

Had such a lovely evening here was well looked after by Peter who could not do enough to keep everyone happy Great service and conversation Located in lovely felixstowe near to beach and shops with amole parking I would definitely recommend this hotel

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Aga, Thank you for your review, we are all so pleased that you enjoyed your experience here - especially Peter, who has asked me to pass on his thanks for your kind comments. We very much hope to see you again very soon. Kind regards Helen Geere General Manager

"Are you stuck in 1979 - this hotel is for you"

User 01/03/2019

Stayed for two nights. Creaky floorboards, paper thin walls (noisy), poor breakfast facilities, outdated decor, atmosphere of a funeral parlour, run-down and lacking staff. Of note, there is a Premier Inn close-by, maybe something to consider first?

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, I am sorry that you were not happy with your stay at the hotel. We are an old building and therefore sometimes unfortunately noise does carry more than we would like - I am sorry that this affected your stay. I can only imagine that you were in one of our bedrooms that has yet to be refurbished as our public areas are modern and we have many rooms that have been updated, which receive many compliments. Should you decide to return (or if the Premier Inn is full!) please do contact me and I will make sure that you are allocated one of our refurbished and modernised rooms. Thank you once again, Helen Geere General Manager

"Do Not Stop Here!!"

121lozzy, Frinton-On-Sea, United Kingdom 01/03/2019

We were supposed to stay overnight, but gave up at 23.15pm due to noise of tv upstairs! It sounded like it was in the room - but gave up, and went home, it was supposed to be our 42nd anniversary! We read other reviews, and should have known! Room 102

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, I am so sorry that you were disappointed with your stay at the hotel. I have spoken to the duty manager and to the staff on the night shift and no one remembers receiving any feedback on the evening - we do encourage all guests to report any issues to us so that we can resolve them at the time, we could have politely asked the room above you to turn down the tv with no problems at all, which would have resolved the situation and saved you the late drive home. Thank you once again and warmest congratulations on your 42nd wedding anniversary. Kind regards Helen Geere General Manager

"Murder Mystery"

Michaela C, Braintree, United Kingdom 10/02/2019

We booked for this event for my daughter's hen party. Helen Greere the manager made organising for 20 plus people so easy. The event was just brilliant and everyone enjoyed it. The staff were simply fantastic, polite, friendly, yet professional. The food was fantastic too. I strongly recommend the hotel. The murder mystery event itself was first class. Everyone was fully engaged in the activity, interacting with the actors and trying to figure out who the murderer was. I got it wrong lol. I will certainly be going back for another murder mystery event, and I cannot recommend this event enough.

"Lovely stay"

herewegoagainblog, Cambridge, United Kingdom 04/02/2019

We truly enjoyed our stay in this hotel. We stayed only 1 night, but this place offers everything we needed for the price. Located only 5 mins walk to the seaside.We stayed in the family room and there was enough space for 2 adults and 2 toddlers. The sofa wasn't too comfortable, but the girls didn't care as much. The bed was great though. The bathroom was really clean and looked very modern. Loved the big shower. We got offered delicious breakfast next morning. Our toddlers made a massive mess under the table, but staff wasn't bothered with it and was very lovely. Definitely would recommend to stay as the quality for price is great.

"Friendly and a great location, needs a little update"

Loujane, Leicester, United Kingdom 19/01/2019

Firstly let's remember that this is a 3 star hotel in a UK seaside town, because of that you aren't going to get the same experience as some of the other chains offer. This hotel is in an older building but if you like the charms of squeaky floors and enormous rooms then this is a nice place to stay. The staff are friendly and are clearly working very hard to get the hotel up and running. The room we stayed in hadn't been refurbished so it was a little tired and the shower wasn't the best, but that was easily made up by the huge room, the excellent heating (in fact we had to turn it down) and the huge bath, great for a dip after a walk along the seafront in winter. We didn't eat here in the evening as we were visiting family but the breakfast was satisfactory, the cooked breakfast was lovely and you could choose what items you wanted cooked for you. Would I stay again, yes I would. Just one comment for the hotel, it would be lovely if you could provide guests with big bath sheets rather than bath towels.

"A comfortable nights stay"

StuartE617, Atherstone, United Kingdom 17/12/2018

Stayed overnight. Was offered slight discount as room was above Christmas party which was ok as I went out for the night. Friendly and helpful staff. Good breakfast with vegetarian option. A bit pricey for single person this time of year hence my average score.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Stuart, Thank you for your review and for your nice comments, which have been passed on to our team. We will definitely take the feedback regarding our pricing on board and hope to welcome you back in the future. Kind regards Helen Geere General Manager

"Would think twice about a return visit"

Carpol085, Cambridge, United Kingdom 09/12/2018

Stayed one night 1 Dec. Positive point the receptionist when we arrived was very professional and friendly. The room however was disappointing. Although it was clean the issues we had were jaded decor, shower holes partially blocked with lime scale, very dim mirror light in bathroom, laminate covering to wardrobe doors coming away, door frame broken and therefore lock loose, the opposite to earlier comments the room was very hot at night as heating on constantly with no obvious control to enable adjustment, no obvious information folder giving details of when meals served or bar times. We visited bar after attending a show barman alone and very busy. At 11.30 the lights were turned off and we were asked to leave albeit politely. When we brought these issues to the managers attention the following morning inn checking out although apologies were made we were told we could have a better room should we return which under the circumstances will be unlikely

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review and for your positive comments regarding your check in, which have been passed on to the Receptionist. We welcome all feedback, as it helps us to improve and after our conversation we have mended any maintenance issues in the room - thank you for passing this on to us. We do have a rolling maintenance and refurbishment programme in place, which will be continuing in the new year, I very much hope that you will have the opportunity to come back and visit us to see the improvements that have been made. If there is anything else that I can help you with then please do not hesitate to contact me. Kind regards Helen Geere General Manager

"Ms D"

User 27/11/2018

Arrived at The Brook Hotel 2nd November. From first walking through the door we had a lovely friendly reception. All staff were exceptionally pleasant,from reception through to housekeeping. Lovely cosy bar and as my partner was working i used the bar alone on a few occaisions, regulars were very welcoming to. Food was lovely rooms are clean and quiet. Would like to thank everyone for a great few days, especially Ana and Kelly they made our stay! Will be returning in January and realy looking forward to it. We were in room 202 plenty of space . Thank you all Sandra

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Sandra, Thank you so much for your lovely review, we are so pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to stay in January. Have a lovely Christmas, Helen Geere General Manager

"Lovely stay "

585linzid, Stockton-on-Tees, United Kingdom 12/11/2018

This is our second visit and what a lovely second visit we had. The room was beautiful and the staff very friendly. Price is very good and the breakfast is lovely. We will definitely be back. The building is old but has lots of charm. We stayed in the honeymoon suite and it's very modern. The hotel manager is very friendly and helpful. Keep it up!

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Linzi, Thank you so much for your review, we are so pleased that you enjoyed your stay with us and we very much hope to welcome you back soon. We have been trying extremely hard to make positive changes in the last few weeks and this is reflected in your feedback, so thank you once again. Kind regards Helen Geere General Manager

"Weekend Break"

674terryt, March, United Kingdom 06/11/2018

Just wanted to get away for the weekend. Decent mid priced hotel with all amenities you could need, friendly staff and although all we had was breakfast the food was good. Easy walking distance to the town centre shops. Room was Twin room, spacious and tidy. Bathroom will need tidyung up fairly soon as wear and tear showing though but shower was hit and worked well enough.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Terry, Thank you so much for your review, we are so pleased that you enjoyed your stay here at the Brook. We do have a maintenance programme in place for 2019, which will hopefully eradicate the wear and tear - we very much hope to welcome you back soon so you will be able to see the improvements that we have made for yourself. Thank you once again, Helen Geere General Manager

"Has potential"

User 28/10/2018

We stayed at the Brook on a Saturday night for a anniversary treat. When I booked via I commented that it was a surprise, they kindly replied to advise that we would be in one of the newly refurbished rooms. We were in room 302. It has been decorated to a lovely standard, the seating area is lovely and the view is great. The shower is a problem for anyone over 5 ft tall as it's built into the eaves so you have to duck to get in it. The power isn't great on it either. Otherwise rest of the bathroom is lovely. The television didn't work at all, the channels weren't tuned in. Not a huge deal for us but I would have liked to have had the news headlines on in the morning. The Bed was ok, the join of the two single beds was rather uncomfortable though so we slept rather far apart. As the temperature has dropped it could really have had a thicker duvet, we were both cold. The pillows were awful, like laying on slabs of cement. Breakfast was very disappointing considering we had visited for Sunday carvery last year and we were very impressed. Tea and coffee was served from flasks in the far dinghy corner of the restaurant, you had to carry your own cup from your table over and help yourself. Hot breakfast is made to order, the waitress seemed rather distracted, disinterested and unhappy to be serving us. I ordered poached eggs on toast, this arrived as two eggs on a plate beside two triangles of cold burnt toast unbuttered. I had to ask for butter which of course by the time I applied it to my toast was stone cold. My husband had a full English which he said was very underwealming but perfectly edible. Overall the room was pleasing to the eye but the tiny details made our stay a bit of a let down. I hope this feedback is useful and future guests experience a better stay.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, your feedback is very important to us and we have made sure that there are now new pillows in room 302 and our maintenance team have had a look at the television problem - I am so sorry about this. Now the temperature has dropped, we have also amended the heating so that it is on constant throughout the night. I am very disappointed to hear of your experience with breakfast - we have always been proud of our offering and the service that we provide. Please be assured that we are looking into this and will be retraining the staff involved in exceeding our customer's expectations and to prevent further feedback such as this. If I can be of any further assistance then please do contact me directly, I hope that you will return in the future to see the improvements that we have made. Thank you once again, Kind regards Helen Geere General Manager


Yadhiraj, Kochi 27/10/2018

Nothing special a decent place to sleep overnight. Stayed here for 3nights and on the ladt night from a queen sized bedroom with a nice view of the street was shifted to a creepy small corner room a single bed without a television and view of the wall. Seemed more like a prison cell. Though I was offered a free drink for the shifting. .. The food in the restaurant is ok too. Next time though I wish they put me in a better place. The staff were friendly.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, I have tried to look into why you would have been moved into the one single room in the hotel, but cannot find anything on our reservations system, I do apologise. All of our bedrooms do have televisions in them. Thank you again and we hope to welcome you back soon. Kind regards Helen Geere General Manager

"Its an experience"

quentinb673, Newmarket, United Kingdom 24/10/2018

Start of with the plus its a ten minute walk to the train station and less to the beach or town center it also has off road parking. The food is very good and the bed was very comfortable .Unfortunately that is it for the plus side. The minus side,you walk into a a reception area that is very uninviting,everything is brown and very outdated,The lady on reception was friendly enough ,to begin with . On entering our room that was very big the first thing you notice is the strangest garish decor and how dark the room was even in daylight, there were a couple of simple faults that you wouldn't really expect when first starting your stay,no tea or coffee,a broken dirty cup,no toiletries,to name but a few .These were soon fixed by the hotel manager who was very apologetic and surprised herself to realise that the room had been left for our arrival in this way . At 16;00 the room was getting cold so I checked the radiators to find out that they were not on,again I had to go to the reception where again I spoke to the manager who was working the reception,she explained that the heating is on a timer to come on in the rooms (the reception area where she was working was lovely and warm) at 16;00 and so in around 20 minutes the room would be warm . On the way through the corridors back to my room I noticed that they have the doors wedged open,these are fire doors with keep closed signs on them, as we had two young children this was quite a concern so I closed them only to find the next day that they plus other fire doors were wedged open again . The following morning I had to sit in the reception area from 05;00 am to warm up as our room was freezing I kept going back to our room to see when the heating would come on,this did not happen until after 07;30 am, considering breakfast is served from 07;00 this means that anyone who wishes to rise early for breakfast or to leave for work must get ready in the cold,our visit was 24th October so surely the hotel knew it would be cold,even so I have never known a hotel to set the heating in the rooms by a timer .While in the reception area I noticed many people leaving for work,it is the hotel policy as stated in the booklet in each room to leave your keys at reception every time you leave the hotel,there is no security box for these keys you just leave them on the reception desk and collect them on your return this means that anyone can pick up your key(there is no one working reception until 07;00 am when the Duty Manager started her shift,) that has your room number on and enter your room,there is no safe in the rooms or in the hotel for guests to use so you must take all your valuables with you every time you leave the hotel. When speaking to the manager regarding the problems we had faced she explained that she had only been there 3 weeks and the previous manager had been there 12 years and had given up caring .So maybe in time things will improve. IF you visit this hotel you will find the staff (manager and duty manager )friendly unless you complain or query any faults . The rooms are not the cleanest the fixings are old and at this time of year the rooms are very cold so you will find something to not be happy about .

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, I am sorry that you didn't like the newly refurbished honeymoon suite - especially as you requested this room after seeing it last time that you stayed with us. I know that you did have tea and coffee facilities in your room, but I remember that you did request more decaf coffee and extra toiletries for your sons. Due to the nature of the unpredictable British weather, our heating had been on a timer (coming on at 5am before people started to get ready for work), the week that you stayed had unusually warm days and cooler evenings. The heating is now on constant all night. Our receptionists and duty managers come on duty at 6.30am for breakfast, early check outs and people dropping off keys - however the hotel is manned overnight and if the member of staff isn't on reception then there is a phone available on reception to contact them. Please accept my apologies if the signage at Reception doesn't make this clear. Once again, thank you for your review. Helen Geere General Manager

"No plans to visit here again"

Fred W, Nottingham, United Kingdom 18/10/2018

This hotel needs a complete refurbishment and is very jaded. On a positive the female reception staff were very helpful under difficult working conditions. The same cannot be said for other staff. Our room was noisy due to televisions in nearby rooms. Although our beds were made daily the bathroom was not cleaned. Throughout the building flooring creaked and needed cleaning. Food in the Dining room was over fried and the soup of the day had not been prepared in time for the start of the evening service. After just one night we ate out in town. If we stay in Felixstowe again we will be booking into the Premier Inn which is far better.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Mr Ward, Thank you for your review - I know that we have since spoken on the phone but I just wanted to take this opportunity to apologise again for your experience here at the Brook. As I mentioned, I am working hard to make improvements and although we have come a long way in the past 3 weeks, we still have a way to go and I am hoping that you will give us a chance and come back so I can show you just how far we have come. Thank you once again and I hope to see you again in the future. Kind regards Helen Geere General Manager

"Reasonable but too hot "

User 15/10/2018

We arrived at 8pm and the receptionist was lovely, however we had to pay upfront which I've never done before. We booked a family room but one of our children was given a Z bed, the room wasn't very big but it was comfortable. The hotel is a beautiful old building and has character, the room was very quiet and we would have had a lovely sleep if it wasn't for the heat. 4 people in one room, radiators on the landing outside of our room on full heat and no way to turn them off. We couldn't open the window either as it wouldn't stay open. We had a very uncomfortable sleep, I went down to reception but I couldn't see anyone. The breakfast was really nice, poached eggs done to perfection and the staff very attentive. The price we paid for 4 of us was £97.07 which I felt was a bargain, I would have gave a higher rating if we had been cooler.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Linzi, Thank you for your review, I have also emailed you directly. While I am delighted to hear that our staff were attentive and the breakfast was good, I am very disappointed to hear that you didn't sleep very well. In response to your feedback and the sudden October heatwave, our maintenance team have turned down the heating and have also fixed the window in the room that you stayed in. If you would like to come back, please do contact me and we can make sure you are looked after. We hope to see you again soon. Helen Geere General Manager

"Excellent food, great staff"

Yaris130, Felixstowe, United Kingdom 11/10/2018

My Probus group use the hotel a couple of times a month and for a few special events, such as the other evening. We always enjoy the food we eat (carvery) followed by an excellent dessert. The staff are pleasant, professional and helpful. It's great for us!

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you so much for your review. It is always lovely to see your Probus group and you have all been so welcoming to myself and the newer members of the team too. We very much look forward to continuing working with you in the future. Kind regards Helen Geere General Manager

"1 night business stay - very pleasent "

User 09/10/2018

I've stayed here before a while back and whilst I had no complaints there were definitely some issues. There is new management and they seem to have really got stuck in to making this place a bit of a gem. A smile costs nothing and the welcome I received was lovely after a hard day's travel. I made my way to my room and although there was the usual creaks of a hotel of this age the room was clean and well presented with a nice array of products. Free WiFi is a must these days and this hotel has it along with excellent speeds so I could do some work before bed. Breakfast was tasty and saw me through some tough meetings!!! All in all I would have no hesitation in recommending this hotel.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review. I am so pleased to hear that you have enjoyed your stay and have noticed how hard the entire team have been working to improve the standards of the hotel and the guest experience that we are becoming proud of. We very much hope to welcome you back very soon. Kind regards Helen Geere General Manager

"Best roast around "

angt67, Ipswich, United Kingdom 30/09/2018

Brook hotel is definitely the best place to go for a roast Always plenty of food & always hot Staff are very good too Wouldn't go anywhere else for our Sunday roast Never have a problem with parking & the hotel inside & out is always spotless.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Angt67, Thank you so much for your review, we are so pleased that you always enjoy your experience here at The Brook. I will pass your lovely comments on to our team and we look forward to welcoming you back very soon. Kind regards Helen Geere General Manager


User 29/09/2018

Arrived Friday eve 28th Sep 2018 Personally wouldn't keep hens here never mind humans. Dirty filthy hole. Staff really need educating ignorence is not my thing but the breakfast lot are quenns at IGNORENT. absolutely no manners. Room was disgusting filthy dirty poor facilities at top prices. Breakfast was well inedible. We actually felt we were a hindrant turning up at 9.15 when they closed at 10am for breakfast Well I'll tell you anyone that can eat a deep fried breakfast is a better man than me. I've since spent the rest of my weekend on the toilet thanks to the Brook Do yourselves a favour IGNORENT STAFF UNEDUCATED CHEF /COOK IF YOU STAY HERE GET VACCINATED AND PLENTY OF IMMODIUM

"Nice staff terrible vegan option"

User 19/09/2018

The front of house staff were doing their best but I had a plate of lentils as a main course. Worst vegan main meal I have been offered. Definitely not somewhere to go for a wedding if you have any vegan guests.

Helen-Geere, General Manager at Best Western Brook Hotel, Felixstowe, responded to this review
Dear Miles, Thank you for your review, I am so sorry that you did not enjoy your vegan meal here at The Brook. Having started as the new General Manager here this week, please be assured that reviewing our offering for dietary requirements in the restaurant and for weddings is of utmost importance to me. Thank you for highlighting this very important issue and I hope to welcome you back in the future.

"Sunday carvery"

Sally J, Essex, United Kingdom 18/09/2018

Ten of us went for the Sunday lunch. It was really good. I had a slice of all three meats, beef, Pork and Turkey the sausage gravy was really tasty. I enjoyed all the vegetables along with the apple and cranberry sauce. I don't like horseradish. I would certainly recommend this place for a good Sunday lunch. Apparently they also offer it during the week. I wished I lived nearer. Great value for money

"Get away ."

User 16/09/2018

We stayed here for 5 nights bed and breakfasts in room 212. The room was spacious and the bed was very comfortable, the bathroom was large to,however the shower pressure was not good a watering can would have been better + to try to turn it on was a feat on its own, there was no toilet brush either . The breakfast was delicious and lots of it from cerials and pastries, toast etc and I always had a full English it came with fried bread not hash browns. For some odd reason the bin in the room wasn't emptied until the fourth night it was full why didn't they change it daily ? But the horrible thing about this hotel is the noise of the doors everyone seemed to bang them loudly whatever time of day always early in the morning and throughout the day and night some people have know respect for others being woke up at one in the morning and hearing loud voices and the TV isn't good at all. On a good note all the staff were friendly and helpful but unfortunately we will not be staying here in the future unless the problems are solved about the ill fitting doors.

"Excellent stay"

bah130961, Ipswich, United Kingdom 15/09/2018

Very nice very friendly staff specially the young man Josh on reception two minutes from town centre and about 10 minutes from the sea Yes I would recommend this ideal for shops restaurant and cinema ??

"Horrific No Manager"

Ryan S, Trimley St. Martin 10/09/2018

It's obvious the management has left as we used this place regular for Sunday lunch. We went in for lunch on Sunday (yesterday) and I have never had such bad service anywhere before, check out my reviews I've never left a really bad one! We phoned to check there was availability, we were told a table would be ready for us when we arrived we waited for the table to be set up and then were seated. After waiting 20/25 minutes for a drink we decided we would just go to the bar. Nobody spoke to us at all during this time. When we got a drink the Diet Coke pump wasn't working which we were told would be sorted and they would bring it over. Throughout the whole time I sat there after waiting to be welcomed to the carvery, just making our own way to the carvery and then eating my food a drink never arrived. Three times during this time we went up to the bar to see if it could be resolved or if we could get another drink. I didn't have a drink the whole time we were there. The staff were more interested in arguing with each other which several tables were laughing at. I have never seen someone speak to a colleague the way the guy behind the bar spoke to the waitress, it was shocking! One of the waiters clearly knew one of the tables as he spent his whole time talking to them. It was an absolute mission to get the bill and pay and when we complained to the duty manager she responded ‘OK!' We were not the only table complaining and this place has gone from meaning an amazing lunch with great service to nothing such a shame and we won't be returning!

"Toner/Foley... Grooms Mother"

stsagoslin, Suffolk, United Kingdom 28/08/2018

The Brook Hotel, Felixstowe, Madis And His Staff Thank You All For Facilitating My Son & His New Wifes Wedding. An Excellent Wedding Breakfast for 53 Guest(altho low on staff),"They" the Staff All Pulled Togetherand We Were Very Happy With The Service That Madis and his Staff Gave To Our Wedding Party. And, All Those Who Stayed Over, We're Very Happy With Their Rooms and Breakfast The Following Morning. The Wedding Breakfast Food Was Excellent, As Was The Evening Buffet, Again Madis And His Staff Excelled Themselves, Especially Josh (the lead barman)He Was Simply Brilliant With Everyone, Anna The Hotel Coordinator Couldn't Do Enough For Anyone Of The Wedding Party, And Made The Whole Experience Wonderful. THANK YOU MADIS, ANNA and JOSH to name only a few,PLEASE PASS OUR SINCERE THANKS TO THE CHEF AND HIS TEAM. THANK YOU ALL AGAIN, MUCH RESPECT AND THANK,Best Wishes, from Mr & Mrs S Goslin (parents of the Groom)

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review, I will make sure that the team are made aware of your review. It is our pleasure to be part of your special day & we wish you all the best for the future.

"Awesome staff!"

jenni402, Buckhurst Hill, United Kingdom 25/08/2018

This has got to be one of the best budget hotels I've stayed at in ages! Brilliant warm smiles from all staff from the front desk to the bar to the cleaners! Rooms where clean and nicely decorated and spacious too for the price.The hotel is located just minutes from the sea front.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel, it is always pleasing to read when someone enjoys there stay with us.

"Nice Hotel"

User 21/08/2018

Very clean room, comfy bed, good food in the bar at reasonable prices. Polite staff. Great location for a walk in to town or along the sea front to stop off for a drink. I enjoyed my stay and will be using this hotel again.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent hotel. I will share your feedback with the team as they do appriecate it.

"Great Location"

Alison G, Manchester, United Kingdom 17/08/2018

The hotel was in a good location, a short walk to the high street and the beach, approximately 5 minutes. The service from all staff was good. The hotel rooms were being renovated and unfortunately I was in in the half of the hotel that was still waiting to be updated. The hotel does not have a lift and there was no air-con in the bedroom. The room itself was adequately sized. The hotel bar is the local form some of the residents that live in the area. It's a friendly relaxed location to end you evening. The carvery at the hotel was good value for money.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. If you return to us in the future then if you book direct with the hotel you can request one of our new rooms.

"Well positioned for coast and town"

User 16/08/2018

The staff are helpful, the rooms are clean and ours was large. The hotel could do with a refit but that's reflected in the price. If you want a clean comfy bed close to amenities, but on a surprisingly quiet road this hotel is ideal.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you or your recent review of our hotel, I will share your feedback with our team.

"Looking tired, lacking customer service"

rsend, crewe 14/08/2018

Stayed here recently for a short break, was greeted at reception by being told this is not a good time to visit Felixstowe, very strange! Throughout the stay the staff didn't seem very happy, one was heard arguing with someone on the phone, at least do this out of earshot of the guests. The person on reception validated my debit card then wrote the card details on it and left it at reception, not a good advert for privacy, I managed to get the receipt back. The rooms were cleaned daily and cleaned to a reasonable standard however on Saturday two childrens lollipops were left on the stairs and were still there Monday despite the cleaners all walking past them. The rooms are spacious but look like a coat of paint is needed to brighten them up. The whole place just looked like it had seen better days and the staff attitude isn't helping

"At last a night away"

User 13/08/2018

We had never been to Felixstowe before and wanted somewhere to stay and this hotel came up with rooms available and having stayed in Great Western Hotels before we thought we would try this . Location is good just outside the town centre and only 10 minutes walk to the promenade area , reception staff were polite and welcoming upon our arrival . Checking in was no problem and directions to our room was clear enough . Room was fine for what we wanted , although furniture was looking dated but did the job well enough , bed was comfortable although would have liked thicker pillows but thats being picky . Tea making equipment worked well enough as did the shower over the bath rather than a walk in cubicle . no lift as far as i am aware , but entrance way was wheelchair friendly apart from some clattering as we were above the kitchens cant complain

"Friends wedding "

User 06/08/2018

I had an overnight stay for a friends wedding blessing, the blessing was brilliant. The staff and function room was really good and the day/evening was great. The hotel itself was good, there was a bit of a wait for the room as the party booked out the whole hotel and although a few arrived the day before most arrived on the day of the wedding and the hotel struggled to get the rooms ready before the wedding started although it was achieved. I had a single room on the first floor that was basic but functional, it had single bed, wardrobe, desk with kettle and alarm clock, bedside table and tv on the wall. The en-suite bathroom was actually down 3 steps and had a WC, hand basin & bath with a shower however I never got the shower to work as I couldn't find the button/lever that redirected the water from taps to shower head. My ONLY complaint is that NONE of the bedrooms have A/C or at the very least a fan of some kind whether that be a ceiling, desk or freestanding fan. The function room has A/C as does the bar area although the bartender wouldn't switch it on as the doors were open which I can sort of understand if there had been a breeze flowing through the open doors, but there wasn't so everyone had to sweat!

"Pleasant surprise"

holidayqueen3, cambridgeshire 22/07/2018

We visited this hotel for one night and as I am a B/W Diamond member we were upgraded to a lovely large room with settee, chairs & table.It would have been more impressive if the receptionist had greeted us with "We have upgraded your room" as she didn't seem to know! The room was comfortable and met all our requirements. We had a drink in the bar and the lady there, who we have seen before, was very friendly and efficient. We decided to go out for dinner as the hotel seemed quite empty so I don't think there would have been much atmosphere. We were able to walk into town though so it is well positioned. The breakfast was good, cooked to order and the waiter there was again chatty and helpful.I am sure we will be back.

"Fantastic Room"

User 17/07/2018

Due to being tall I needed a double room, with only family rooms available and them being a good price I thought what the hell. When I got to the hotel the staff were really pleasant and helpful but it did look a little dated. As I checked in and started walking to my room I noticed a (only way I can describe it) old people smell... I got to my room (101) I noticed that the door to the room didn't look like it closed properly (it was locked). When I got in to the room I was very pleasantly surprised, The room was huge and fairly modern décor. It was a ground floor room with 2 windows which I thought would mean that the road noise would be noisy, again I was pleasantly surprised. Overall I would suggest to the hotel to change a few of the doors to the rooms and to try to get rid of the smell in the corridors, other than that I would highly recommend this as a place to stay

"Good location"

Mike H, Chorley, United Kingdom 13/07/2018

Decent hotel near the town centre and also the seafront. Friendly staff and breakfast good. My room was on the small side (only a single bed) and decor is a bit dated, but clean and quiet - I got a decent night's sleep. Free WiFi woks well too.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I have passed your feedback onto the team so that they are made aware.

"Noisy room"

pansel430881, Reading, United Kingdom 12/07/2018

Room was directly over the bar, so load that could not get to sleep until after midnight. Other noises woke you up at 6 am in the morning, sounded like a pump running. Room was clean, but parts of the hotel had cobwebs the size of hammacks.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am sorry to hear you did not enjoy your stay with us, I have certainly passed your feedback on to the team. I do hope this does not put you off staying with us again in the future.

"Great place to stay"

Markc58561, Stevenage, England, United Kingdom 10/07/2018

Superb location, walking distance from the station, close to the town centre and just a few hundred yards from the seafront. The hotel was really good, quick check-in and fabulous room, spacious and well-equipped with a comfortable bed and good bathroom. Quiet too. Not the most modern but excellent in terms of comfort and room facilities. The wifi was good. If there was a downside it was that the TV reception was poor and often channels were either unavailable or too fuzzy to watch, but that apart, I'd definately recommend.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am sorry you had some trouble with the tv while staying with us, I have reported this to the maintenance team.

"Family carvery lunch "

debshears12, Harwich, United Kingdom 08/07/2018

Booked easily over phone, a little disappointed as the dining room pictures online are a bit misleading. Food was ok but establishment more suited to the OAP generation. I'm 50 and was about 20 years younger than anyone else there!

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I think judging us on who the customers were at the time is a little harsh, also the photos are of the restaurant, so I am unsure how it can be misleading.

"One night stay on a business trip"

User 06/07/2018

Stayed for one night. Room would benefit from some maintenance - the entrance door didn't open fully as the door stop was set in such a position it restricted access to the room; the toilet flush didn't work on arrival (immediate attendance by the maintenance man resolved the issue); shower very basic; club chairs were in poor condition (although comfortable enough). Quiet location, close to the promenade, plenty of places to eat in the town and along the seafront. The carvery was on offer for dinner in the evening in the main restaurant, or fish and chips. (Other choices were available in the bar - prices very reasonable, and from what could be seen, generous portions.) Opted for the carvery - good choice as the meat was tender. Choice of roast beef, turkey or pork with crackling - or a selection of two different meats (possibly all three perhaps if you ask nicely??) Generous portion of meat - it almost covered the plate. Good selection of freshly cooked hot & tasty vegetables, roast potatoes & Yorkshires, and pigs in blanket. All of which were self-serve and hot. Drinks were reasonably priced in the restaurant and bar. Breakfast was freshly cooked to order. Full English, cereals, selection of fruit, cheeses, yoghurt and mini muffins, tea & coffee. Generous portions, overall excellent value for money. The staff were all friendly and very helpful, and provided quick efficient service. Would I stay again? Yes, possibly. Would I eat there again? Yes, most definitely!

"Great location, no frills hotel"

GBBBontheroad, Surrey 30/06/2018

Really good location within a short walk of beach, gardens, shops, restuarants, etc. Very helpful staff. Rooms a bit basic but I guess the price reflects that. Was not expecting a lumpy mattress though. Good choice available for breakfast.


Tim M, London, United Kingdom 25/06/2018

It is great to find a 'seaside' hotel in England that maintains a good standard in their dinning room. The draw in my case is the Sunday Carvery that runs from 12 noon until 18.00hrs. Yesterday the choice was Roast Pork & Crackling, Roast Beef and Turkey. There were 'help yourself' pigs in blankets, stuffing balls, thick onion gravy, Yorkshire Puddings, broccoli, roast parsnips, roast & mash potatoes, carrots and thinner gravy. Bowls containing Horseradish Sauce, Apple Sauce and Cranberry Sauce on a side table. There was a constant flow of people into the quite large dinning room so it is a good idea to pre-book. Excellent service, really friendly staff and, of course, good food. Thanks again Best Western Brook Hotel and please keep it up.

"Amazing Staff"

User 18/06/2018

What the Best Western lacks in style and decor is compensated by the amazing staff on site! In my opinion the hotel would benefit from some modernisation. I visited with my elderly Mother who having had an accident is unable to walk unaided. We stayed in room 102 as this was one of 3 ground floor rooms. The first issue was that the fire door on the room was SO heavy my Mum couldn't open it herself which begs the question - had she been staying alone and indeed there was a fire how would she get out. I appreciate they are by their very nature heavy but this was excessive. Secondly, the door stop is positioned so far forward the door only opens half way which meant I couldn't get the baggage through the door. Simply moving the stop back so that it protects the wall but access is easier would be a simple fix. The bathroom is in need of some repair. The grab handles on the bath are loose and my Mum was too scared to get in incase they came off and she would be stuck. The shower curtain rail has disconnected. The shaver/make up light doesn't work. The curtains in the room need re hanging as the hooks have detatched from the track so you are guaranteed a bright morning wake up whether you want it or not! The kettle is in desperate need of a descale and the cups a drop of bleach! On a positive note, the room was spacious and comfortable. Now for the best bit...... We had the carvery on Sunday. Being Fathers Day it was very very busy. The food was lovely, fresh & tasty. The chef and server Paul was exemplary! It wasn't just his cheerful, friendly demeanour - he made eye contact with every customer, a few cheerful words, made sure people got what they wanted but for me the ultimate in customer service came when a young lady with a toddler on her hip went to get her food. Seeing that she was struggling he came round and filled her plate for her and even offered to take it to her table! Now that is service! He was not alone, a young waiter, Josh did exactly the same thing when he saw an elderly lady struggling with 2 plates. Whilst all of the staff there were friendly, helpful and professional, for me - Paul and Josh stood out above the rest. Best Western Brook Felixstowe should be very proud of their team. The chemistry, professionalism and care is a very rare thing these days. Well done!

"Lovely hotel"

User 28/05/2018

Me my husband and 2 girls has just returned from the best western Felixstowe, we have never stayed in a best western hotel before and was not sure what to expect. Stayed in room 101, we were surprised by the size of the room very spacious and well decorated. Would defiantly consider using best western hotels in the future. The man on reception was very pleasant and helpful. 5 minute walk from town centre and beach. Would defiantly recommend.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel, I am very pleased to read you enjoyed your stay & we look forward to welcoming you & your family back in the future.

"40th birthday lunch celebrations"

sarahseaman2018, Ipswich, United Kingdom 20/05/2018

We organised a family meal for 24 of us today at the Brook. We had been given a private room to the side of the bar (perfect). I was able to put up balloons and dress the table and the room and also bring the birthday cake. The food (a carvary) was enjoyed by all, there was plenty of variety (my beef was stunning) We were looked after well at the bar and the very attentive waitress couldn't be more helpful. We have two wheelchair users in our group and members of staff swiftly put down the ramps when needed (we didn't even need to ask) Many thanks for making a special occasion so enjoyable

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel, I am pleased to hear how you enjoyed the birthday celebration with us & it was our pleasure to be involved. We look forward to welcoming you back to the hotel in the future.

"Poor Sunday roast"

User 20/05/2018

Went for Sunday roast 6ish as serve until 9 but food obviously had been there for some time. Yorkshire bounced dry and hard with same for roast potatoes, meat fatty and veg over cooked. All served Luke warm and no one to complain to! Not even value for money

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel, I am very sorry to read you did not enjoy your meal with us & I will be speaking to the team so they are made aware.

"Awful go anywhere but here"

User 12/05/2018

Booked in for afternoon tea for mum's 90th. Scones were dry, had to ask 4 times for coffee, tea bags & milk. Staff unapologetic & guy in the bar was downright rude. No discount offered for all the complaints we made. We would have had better service anywhere in Felixstowe. Very disappointed and won't be going anywhere near this dump again!!

"Good value"

Wendy T, Nottinghamshire, United Kingdom 18/04/2018

Stayed a number of times at the Brook, staff all very friendly and helpful, good quality rooms, and breakfast very good value, although the hotel is dog friendly you would have no idea unless you actually see one as there is no signs of odour or dog hairs anywhere.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review of our hotel. Our housekeeping staff are extremely good with keeping the property clean & tidy so as you said you would not know that we allow dogs to stay.

"Excellent value for money"

User 16/04/2018

Marvelous friendly and efficient service from all staff. Large clean rooms. Excellent breakfast and Sunday carvery. Good location with a short walk from the beach and the town. Very highly recommended.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. It is always pleasing to hear guests enjoyed there stay with us & I will make sure that I feedback your comments to all the staff. We look forward to welcoming you back to the hotel in the near future.

"Stayed for family funeral "

User 29/03/2018

Excellent room very comfortable bed. Hazel the barmaid was very good and attentive. Josh did an excellent job in the bar at the wake very quick service and remembered the round just as a good bar man should. Krystof served us at breakfast and was very good the breakfast was really good well done Chef. Couldn't fault any staff from reception and chambermaids All in all a very nice stay at a sad time

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am very pleased to hear the staff looked after you well during a difficult time, I will certainly make sure everyone is made aware of your comments.

"Good breakfast!"

User 27/03/2018

After reading several comments about limited breakfast, I though I should post my experience. Breakfast consists of "3 courses". Cereals, yogurts, fruit juice etc followed by ham and cheese or fruit and then finally the cooked course. In addition you get toast, tea and coffee. It is the cooked breakfast that is limited to 5 choices from the list of 12 but given that 4 options are all various forms of cooking eggs, I did not feel I was being short changed in any way. I don't think six options would have fitted on the plate anyhow. I had a king size ground floor room that was nice but not particularly set up for a business traveller but I did not expect it to be. The room was large and nicely decorated with just some very minor wear and tear marks that you would expect. I felt the bathroom could have easily have been made a little wider without impacting the space in the main room too much. Overall the hotel was very presentable and the staff were friendly. I am a fan of more modern hotels in general but given the limited options within the town, I was not disappointed with this more traditional in-town hotel.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. Felixstowe does lac modern hotels & it is nice to read that you enjoyed your stay with us. As you can imagine the rooms in a Victorian property are a little strange & not one room is the same as the other. I will certainly pass your comments onto the team & we look forward to welcoming you back in the near future.

"Lovely place, very surprised!"

lauramaureen, Norwich, United Kingdom 14/03/2018

We were pleasantly suprised here. I had read previous TA reports and unsure what to expect after that but upon arrival we were allocated our room and it was warm, beautiful, clean and very welcoming after a hectic day. We decided to eat in the restaurant that evening and the very helpful waiter couldn't do enough to help us and the food was lovely. After a restful night the breakfast was very very nice with plenty of options and very hot. All in all a very nice experience and we will be back. I got a special deal and I honestly can't fault it. If you want to walk into town you can, parking is outside and the room warm and comfortable. Thank you we will be back.....oh and thanks for the tape measure loan too (very helpful man at reception)!

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. It is always pleasing to read such nice comments & I will be sharing them with the team. I hope you have time to return to us in the future once the nicer weather has arrived.

"we will be back"

essexcouple505, Chelmsford, United Kingdom 12/03/2018

stayed 2 nights and had a great weekend. could not fault hotel. all staff happy, friendly and helpful. breakfast, whilst limited to 5 items, was well cooked and hot. room was well heated and comfortable

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel & your kind words. I will be sure to share these with the team & we look forward to welcoming you back to the hotel in the near future.

"Warm welcome, comfortable stay"

paulshare, colchester 12/03/2018

Had a pleasant stay in Felixstowe. The Hotel was warm, the bedroom had been recently refurbished to a high standard The staff were friendly and helpful. The food in the restaurant was very good with plenty of choice.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am pleased to read you enjoyed your stay with & I will be sure to pass this onto the team. I look forward to welcoming back to the hotel in the near future.

"Very good breakfast"

Felixstowe2016, Felixstowe, United Kingdom 07/03/2018

Although the hotel is now a little shabby by todays standards the staff make up for the shortfalls. Called in for breakfast many times and we found it excellent with waiter / waitress table service, try it.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am pleased to hear you enjoy breakfast with us & I look forward to welcoming you to the hotel in the future.

"Very Cold Rooms and Common areas"

Gary R, London, United Kingdom 25/02/2018

Rooms and All Common areas very cold and had to wear a coat in the Bar. Bar Staff Friendly, No Restaurant as was used for a function and had to have a Bar Meal. Breakfast you was only allowed 5 items in the full english. and was told we could not have any more.?????? Would not Go back there.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am sorry to hear you experienced some issues while staying with us, I will make sure the maintenance team are made aware. I have taken on board what you have said about breakfast & this is something we will be changing moving forward.

"Good value for money."

jgkelly01, Maldon, United Kingdom 12/02/2018

We were going to a party and needed a place to rest our heads. We got a really cheap deal, but got a really big comfortable room. The hotel was clean, very dated in the foyer and public areas. The breakfast was good with a reasonable choice; fruit and yogurt, fruit juice, cornflakes, croissant, Danish pastry and cooked English. The cooked English was limited to a choice of 5 items. The poached eggs I had where perfectly cooked to be honest. The bar was a bit drafty and had a cold feel to it, when we used it early afternoon. This is not a 5 star hotel, hence the 3 stars from me, but I must say it was very good value for money from our point of view, fit for purpose. We'd use it again, given the same reason for being in Felixstowe. It is central to town centre and to the sea front.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am pleased to hear you enjoyed your stay with us & I will make sure the team at the hotel are made aware. I look forward to welcoming you back in the near future.

"Dire 1980's time travel experiment !"

Labman858, Houghton Conquest 09/02/2018

Bad 1908's timetravel I used to be a sales rep in the 1980's and believe me I have stayed in a few bad places. However, back in the 80's Best Western were up there with the best of them, being AA approved 3 and 4 star hotels. However, today, they have lagged behind with the competition. For instance, My TV only had 4 channels, (Like the 80's) the rest were “Chanel unavailable” ! The doors to the rooms were the same as in the 80's, each having a door lock, with key entry, that you had to SLAM to close. This meant anyone leaving or entering their room of a night, or morning, woke everyone else up, as the whole building shook as doors closed! It even had an 80's carvery, but the worse 80's innovation, was to force people to wait until 7pm of a night before serving food to anyone, even if you were staring hungary at 5pm ! It felt that the mattress on my double bed was also from the 80's, having zero support, and some parts you sort of fell into. The pillows were strange, I can't explain, but not right. The radiator in my room, another 80's trait, was baking hot when I arrived, you couldn't turn it off, because the radiator thermostat was broken. Remember, it was minus 2 outside, but I had to open windows to cool the place down, while the radiator fought with the outside drop in temperature. The towels were like drying yourself with sandpaper, and there wasn't a large bath towel. My room even had an 80's plug in, red led clock alarm, wow, I must have been given the upgrade ! So, I managed to get to 7pm, but only just, my stomach thought my throat had been cut, so I investigated the carvery. The 3 meats were covered in silver foil, but a quick peak, because nobody was around, showed the meats were bone dry, they looked like they had been trying to carve them for the last 4 days. I also peaked at the veg, and some of it was a bit suspect, the peas were so overcooked they had started to shrivel up. the roast potatoes were obviously frozen things in a packet, and the stuffing balls too complete a ball shape to be mad made. So back to the bar to see what else they could offer me. Now, I must add, that I asked the lovely cheerful blonde behind the bar, what the ribs were like, and comically she said “ Good, but hey I'm gunna say that aint i”. So I took her advice and actually they were the best home made thick ribs I have tasted for some time, so well done there chef! My room also had little in the way of noise blocking, with the people next to me. A lady had a coughing fit all night, and I could hear the TV. Why not loose 2inches from each side of the wall and deaden the noise ? Luckily, she was too ill to do anything else ! The staff were friendly, breakfast food was ok, and if you asked you got anything you wanted. The beer was excellent, but the whole place needed a perk up, and most importantly, moving into the 21st century. I will not be staying in any Best Western hotel ever again, and these hotels are definitely NOT the BEST ! Obviously BW don't have any set levels of quality control over what they offer. The next time I visit Felixstowe, Ill stay at the Orwell, which is trying to modernise itself, and puts customer service first, well..... after putting a good nights sleep first !

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. Although I do not agree with you on certain aspects of your review I will certainly feed this back to the team at the hotel. I will make sure all your maintenance issues you have raised are fixed. Thank you for your kind comments regarding dinner I will make sure chef is made aware.

"“Faulty Towers”"

Si1verfox, Coventry, United Kingdom 28/12/2017

The welcome was good enough and on initial entry the room was quite good. However, the restaurant was closed on our first evening with no explanation. By late afternoon the room was cold, so much so that we had to ask for a heater. The windows are not double glazed and rattled in the breeze. Returning from a pleasant day around Felixstowe we decided to try the spa bath in the room: it took ages to fill and the attached shower attached failed to work at all. According to reception this was a known plumbing issue but could not easily be fixed. Breakfast was the highlight of the experience: no tables set out for families, no side plates, limited food options. More than one guest was overheard to liken it to “Fawlty Towers”, with the staff being somewhat blunt in their approach to guests and one staff member in particular chuntering about how she hadn't been told that there would be families needing tables (only couples had been catered for), the fact that side plates hadn't been laid out the night before, the slow toaster (although ours arrived in good time), etc, etc. After our first breakfast we decided to skip the restaurant even if it was open. Not a hotel to return to.

"Carvery excellent "

Jacqueline C, Suffolk 17/12/2017

Visited here with mother in law in a wheelchair. There was a tricky part trying to manoeuvre the front doors which don't open automatically and not level. The gentleman on reception put down the ramp and opened the doorway. We then had to ask people to move out of their seats to let us through. The carvery food was fantastic, plentiful and hot plenty of vegetables potatoes and condiments. 3 types of meat. Very plentiful. Good choice of starters and desserts. The service was friendly and attentive. A great afternoon lunch. Definitely recommend but marked down because of the accessibility issue.

"Ladies night"

esmie08, Ipswich, United Kingdom 16/12/2017

My friend organized a party here the food was good we had a lovely night. The only thing that i'm not happy is when we asked to refill our water to the staffmember she refused me her name is Ellie so we asked the other staff which is very helpful to our table but she don't have her name badge..

"Long weekend break in Felixstowe"

Mab1968uk, Essex 11/12/2017

Overall view of the best western was good. Lack of car parking after 8pm. Didn't like the idea of parking on the main road. The greeting from the receptionist was very good and she had good knowledge of the area. Bar and lounge area was clean but lacked customers. Toilets was very close to the lounge and could smell the toilets my downside.

"Cheap and cheerful "

User 03/12/2017

Spacious, clean room and hotel. Ideal location, close to all amenities, the sea front and town centre, approximately five minutes to both. Wifi available. Friendly staff. Cheap and cheerful hotel. Will return

"Very pleasant stay"

User 14/11/2017

Booked an over night stay and although the decor could do with a freshen up, our room was clean and warm with a very comfortable bed. Had a great nights sleep! Breakfast was cooked to order and very nice. I would if necessary stay again as we were very comfortable and found it to be good value for money! Thank you!

"Tired and run down hotel"

User 14/11/2017

We were disappointed with the hotel, given reviews and ratings. Our room was incredibly dated, lamp shades were falling apart and the general decor was outdated. The only saving grace was the mattress was comfortable. Definitely in need of major refurb!


trevor0307, London, United Kingdom 12/11/2017

Do yourself a favour and stay away it is the most run down town I have ever had the misfortune to visit please seek another venue. Only attended for a family funeral and can honestly say will never return as the whole town is dead.

"A bit basic, but friendly enough"

User 27/10/2017

This hotel seems to be mostly used by people passing though either onto or off the ferry. It's a typical small hotel with rambling corridors and rooms tucked away in odd corners. The rooms are quite nice with everything you need and decent comfy bed , but nothing that makes you think "must come here again". Meals were only in the bar when I arrived and neither the decor nor the menu are going to win awards, but it was good robust cooking and my pork chop was cooked perfectly and its the cheapest meal that I have eaten at a hotel in good many years My problem was that some of the other guests must have been out on hen night - they were vey loud and drunk and at one time it seemed as if a free-for-all was going to develop in the hall way outside my room . Clearly things hadn't been completely forgiven by breakfast time as the atmosphere in the party over bacon and eggs was clearly strained, though that might have been due to stupendous hangovers. Breakfast was cooked to order - not a buffet - and very edible but not really something you would travel long way to experience first hand If i go to Felixstowe again I may well stay here again as it is convenient and good value, but i will certainly try and avoid a date when there is a wedding in town

"Just a small family break"

jumpracing, Hampshire, United Kingdom 17/10/2017

Stayed here for just one night but well worth the money. Great value. Staff were all very friendly and helpful. This hotel is not very far from the beach but it is about 5 minutes away. Very lovely room. Very spacious. Step daughter had a sofa bed all to herself which was a double. The main bed was a huge double. The bathroom was very large as well which was great. Off road parking in front of the hotel is available. Although when the hotel is really busy it would be first come first served. We would highly recommend this wonderful hotel to stay. We did not eat here but that was our choice. We stayed so as we could meet up with family the following day and spend a wonderful day in Felixstowe. Had a great visit to Felixstowe.

"Deserves just 3 stars"

MickB2000, Great Dunmow, United Kingdom 01/10/2017

Not very positive experience. Small room (214) dirty carpet and dated and tired furniture. Staff seemed to do the bare minimum and barely acknowledged us as customers. Rooted in 1980 and needs significant overhaul. Although cheap, not up to modern chain hotel standards . We deserve better in 2017... Not likely to return I'm afraid. No food eaten.

"One night stay"

1959lynny, Salisbury, United Kingdom 16/09/2017

Plus points... staff were friendly apart from check out, the guy at the desk struggled to look up at us, carvery was good and breakfast passable. Negative points.....although it was a decent sized room there are a few areas that need attention, smattered blood stains on the curtains!!! window wedged with a tea spoon, door lock inadequate meaning the door had to be slammed which I presume was the same for other rooms as you could hear when other guests were leaving their room. Skirting boards were covered with dust and didn't look like they had been cleaned in a long while. The bed had a definite body imprint in it and could do with updating. Was kept awake during and after the bar closed as I believe a staff member was having a domestic because there were raised voices for over an hour after closing and I was a bit concerned that no night porter was available.

"Bar visit"

User 16/09/2017

Just popped in to meet up with friends and ordered a small bottle of water and a bag of crisps. £4.60. I asked the young lady if this was correct and she replied yes the water was £3.60. Well looks like it will be tap water if I visit this bar again!! I have no problem paying say £2.00 but come on £3.60!!

"Good Location"

VeronicaJ4, West Midlands 30/08/2017

We stayed 2 nights at BW Brook Hotel, after spotting the hotel on a previous visit to Felixstowe. Location was really good, couple of minutes walk to both seafront and shops. Was pleasantly surprised on arrival, no problem with finding a car parking space and greeted warmly at Reception. There was a slight problem with the fact that their system showed I had not booked breakfast but fortunately I had my reservation confirmation email to hand. Our room was on the ground floor, large, bright and airy with a large very comfortable bed. Bathroom was clean with a bath with shower attachment but could do with updating a little. We had a carvery in the restaurant, which was very nice and the staff were very friendly and helpful. Breakfast was cooked to order, choice of 5 items off the menu, however they had run out of several things, food was nice and hot and fairly large portions, my poached eggs were cooked to perfection. Tea and coffee self serve as was cereal etc. Toast brought to your table. There is a patio area at the back of the hotel which was pleasant to sit out at with my glass of wine. On our second evening we opted for a bar snack, we both chose the beef curry off the menu board only to be told they had run out of it, so opted for the turkey curry which had also run out, in fact we went through nearly the entire menu before finding something that was available. I felt that this was really bad and the explanation for this was because it was Bank Holiday and the chef was new. Apart from this we had an enjoyable stay. On checking out the Manager presented us with a bill for our breakfasts, which as mentioned earlier were already included in our booking and paid for. It might be an idea to have your booking confirmation to hand on checking in and out.

"Let down by some issues"

CleethorpesGtfcfan, cleethorpes 29/08/2017

I'd like to give this hotel more than three stars but the minuses unfortunately make it necessary.first the good bits.charming efficient staff.easy to park next to hotel plenty of street was large and clean.the first serious minus was the fact that the window frame catches had been painted over and could not get the window open.this is obviously undesirable.the room was uncomfortably warm but the reception staff were happy to provide a fan.the restaurant is a car very serving continuously from lunchtime if you are on a dinner bed and breakfast rate as we were you get two courses the only alternative to the carvery is fish and chips.the carvery was not brilliant meat was ok but vegetables were very overcooked.a lot of the dessert menu was unavailable and they were all prep repaired.mine had just come out the freezer and my wife's lemon sponge had been in the microwave too long.the breakfast was cooked to order and much better.i should be fair and say that the room rate was very reasonable and I would not let these shortcomings put me off staying here again

"Stayed for a week's holiday"

Jim B, Wirral, United Kingdom 20/08/2017

We had a twin room on the first floor. Adequate space and all the amenities we wanted. Bedroom doors seemed difficult to close which resulted in us and other rooms having to slam doors to secure them. Otherwise a nice trip and very pleasant and welcoming staff.

"Clean, light and airy room"

Becki J, London, England, United Kingdom 16/08/2017

This review is for room only as we didn't use the restaurant or bar. We arrived before check in time but our room was ready and we were allowed to check in early. This was much appreciated after a longish drive. I was very pleased the room was large and airy. It was clean and the children's bed was already made up (sofa bed). Housekeeping noticed that I had two children and checked that one double sofa was ok for us. My children were happy to share and I got the use of the massive double bed (made up of two large singles) to myself. The bathroom was large and bright and clean. It was a little shabby but nothing alarming. The shower was ok but a bit on the wimpy side. Bath was lovely with lots of hot water. The hotel is in a nice residential street and very close to the beach and main shopping area. Despite being so close to amenities the area is quiet. It would have been nice to have access to the full range of freeview channels on the tv. I was staying with two young children who were in bed early and it was a bit frustrating to only have a handful of channels to watch in the evenings. The bed was very comfortable and I looked forward to a good night's sleep. Unfortunately I was disturbed but next door's barking dog a few times both nights. One morning I was awoken by weird banging about in the bathroom which I assumed was pigeons/seagulls on the window sill. I made sure the bathroom door was shut the following night and this wasn't a problem again. Staff were helpful and polite. I would recommend this hotel for its good value and great location. I would be very happy to stay again. My children really enjoyed their stay too.

"Good Hotel, nice location"

Wayne L, Brampton, United Kingdom 13/07/2017

I visited here with my 2 young children in June 2017, the hotel on that day was being used for a wedding reception. We checked in and then proceeded to the Bar to order lunch. We had just traveled a long way, unfortunately because of the wedding we were told the kitchen could not cope with extra bookings so were advised to go elsewhere. When we returned to the Hotel at around 10.30pm the Disco was in full swing and we had to endure the thumping bass noise while we tried to get to sleep.


Tim M, London, United Kingdom 11/07/2017

Sunday lunch - where to go? Have not been to the Brook Hotel for a while, lets go there. It was our lucky day as we managed to get a table straight away. I have to explain that this wasn't because the restaurant was empty - it was full - but those lovely Brook House people laid up a table in the elevated bar area just for us. Two halves of Becks and an excellent plate full of scrumptious food later we were full and contented. The total bill came to £24 which to me was excellent value. Well done Brook Hotel , keep up the good work.

"Needs upgrading nothing like the pics online "

savannahstar, Leicester, United Kingdom 11/06/2017

Stayed here in June for one night, the entrance looked scruffy,took 5 minutes for anyone to come to reception on arrival,had to dial the phone.also parking! Anyway the room was basic to say the least though clean, it was literally falling apart. Especially the bathroom, there was mould/black all around the seals on the bath. The shower was ridiculous, it was too high up and you couldn't move it and hardly any water came out! The floor was awful cheap Lino and the tops of the taps were broken. The toilet was hard to flush and made a noise all night. The other 2 in our party were in an adjacent room their bathroom didn't have a lock on the door, and they had to prop the room window open with a bottle as it wouldn't stay open! The socket at the side of my bed didn't work which meant I had to charge my phone at the other side of the room and couldn't set an alarm. Also there were wires or something fed across the carpet in the middle of the room so floor was uneven. Like I said it was clean bar a pube in bathroom cringe. And they were super tight with the coffee sachets. Had the crappest nights sleep ever due to the toilet and the creaking of the window, I thought someone was climbing in at one point nearly s**t myself! Anyway we didn't eat at the hotel as didn't think it would be up to much..but we went in the bar which was quite nice..prices were stupid £17 for a round of 3 drinks £5 for a bottle of cidar that I can get in the corner shop for £1.99! And the other two drinks were beers. Though the lady behind the bar was lovely she was run ragged on her own and couldn't pull a pint to save her life but hey ho. Plus the card machine took forever. The main doors at the front were also broken so any random was free to walk in all night! You would honestly have to pay me to stay here again.

"One night by the coast"

User 17/05/2017

Unless you expect 5 star this is an excellent hotel well situated. Friendly staff and good quality breakfast. Happy to return as the hotel is close to nice beach walks and the town centre. Stayed in a superior room which was more than adequate and very comfortable. This in my view, is a good hotel for ordinary people who maybe a re not too demanding. Reasonable price therefore good value.

"Wonderful stay, great location, very helpful staff, fantastic room"

Lucy H, Hitchin, United Kingdom 14/05/2017

We had two family rooms for a 2 night stay over the recent Bank Holiday, one was a large double with an additional sofa bed and en-suite with a bath. it was clean and comfortable and big enough for 3 people and luggage. The room however was extremely hot on arrival and the radiator was not available to guests to turn off. However with a quick word to the receptionist, it was quickly sorted whilst we were out. The second room 101 I believe was fantastic. A huge and newly decorated room with a double bed and sofa bed, large wardrobe and shower en-suite. excellent quality. The large bay windows looked over the front of the hotel and the road was very quiet and so slept very well. no sea views but this didn't concern us as we were 5 minute walk to the seafront and this was what we wanted to see! breakfast was speedy and of good quality. Full English suited all our party well! The location is central, walk to the seafront and beach and into town - great location for tiny tired legs! pier was being refurbished I believe so this would add to the attraction for future visits. We ate in the bar one evening - good quality pub food with a few nice specials and some good seafood options. very accommodating to a family with children. Bar was nice if a little small, staff were very friendly. We had the carvery on the second night which was clearly very popular with the locals too! Full house! Lovely meats on offer, choice of veg. Staff were good too. Car parking was available off street to the front - was a little busy during the carvery but plenty on the roads surrounding. definitely recommend and would like to return!

"Lovbelyu stays at this homely hotel"

Dormouse39, Peterborough, United Kingdom 08/05/2017

Booked well before; arrived and met by good reception staff. Allocated a large double on the front of the hotel; Very comfortable room with all you need. King sized bed which was very comfy. Good bathroom with all things you need incl. shower. Food was excellent especially the Sunday Carvery which lasted all day. Five minutes to either the sea front or the town. A generally nice hotel - fit for couples and families alike.

Madis N, General Manager at Best Western Brook Hotel, Flexstowe, responded to this review
Thank you very much. Hope to see you again soon!

"Best Western Brook Hotel"

reado111, Lowestoft, United Kingdom 02/05/2017

The hotel is well situated being just a short walk away from both the seafront and the shopping area. The staff throughout the stay could not have been more helpful. The breakfast was excellent - You can only choose 5 items from the menu but that is ample when delivered on a plate. There is also the breakfast buffet if you want to eat more washed down with copious amount of tea and coffee. We also took advantage of the Sunday carvery which was excellent. We were warned that during our first night that a party was booked in the function room and that there might be some noise. We actually entered the function room later in the evening and found a quiet table and enjoyed the atmosphere. A very pleasant stay and I would thoroughly recommend this hotel if you are looking for a good value break.

Madis N, General Manager at Best Western Brook Hotel, Flexstowe, responded to this review
Thank you for your kind words. Hope to see you again soon.

"Lunch with the family "

User 23/04/2017

Had a lovely Sunday lunch with my parents over the Easter break The staff were efficient and friendly . The food was plentiful well cooked and tasty. Good choices for starters and dessert and excellent value for money too. Will go again.

"Fair Hotel!"

Kevin B, Peterborough, United Kingdom 21/04/2017

I stayed here with my wife and another couple on Easter Sunday. Staff were very welcoming and rooms were ample. The hotel is in a good location, only 2 minutes to sea front and a 5 mins walk to the pier. We did not eat in the Hotel so cannot comment but what I saw looked ok. Very good prices for a half decent hotel, and we will go back.

"Very Tired hotel ... Food review only, not Hotel stay. !"

DerbyshireFlyboy, derbyshire 18/04/2017

Called in here to eat, whilst staying at another hotel in the area. The bar staff were pleasant and the meal was nice, but the hotel was in dire need of refurbishment, It is very dated and tired. Apart from us, there was one elderly couple dining in the bar on an Easter sunday ! very loud, pop music playing on a very large T.V screen. Not at al appropriate for the clientele.

Madis N, General Manager at Best Western Brook Hotel, Flexstowe, responded to this review
Our bar was refurbished August 2016 and restaurant January 2017, so I'm not really sure you got the right hotel.

"Needs Attention"

David C, Cambridge, England, United Kingdom 10/04/2017

Arrived at the hotel adequate parking. Our room was large with a comfortable bed. The on suite needed attention. Dripping tap in the sink, shower fell from its holder and the adjustment was awkward. Lots of foreigners work here which I have no problem with. However , one guy at breakfast I could hardly understand which was awkward for us all and other guests. Location is good and I would return. Breakfast was fine but the Sunday roast was below standard and I wouldn't have the roast again.

"Good basic value for money hotel"

PJW82, Oxford 09/04/2017

Needed a room for an event in Felixstowe. This hit the spot- basic but comfortable room but no view. The hotel also provides a good value dinner. Only problem was that the waiter didnt understand 'gluten free' Fortunatley the assistant manager did

"Get away night"

wellsvolvo, bedford 03/04/2017

Wonderful little hotel in Felixstowe just a couple of minutes from the sea.Great room with wonderful bay window with a huge bed which was very comfortable bed(I am over six foot tall).Great food and beer is kept well and all at a reasonable price.

"evening carvery"

Roger C, Ipswich, United Kingdom 30/03/2017

first time we have been back for 5 years as we now live in Felixstowe. My wife and I called in on the spur of the moment for the evening carvery and it was lovely to see it had all been recently refurbished as it had been looking very tired. The staff were very friendly and the carvery as before was very good as was the price of £14-95 for 2 people. We will be back and recommend this place.

"Will stay again"

whitbyabi, Harwich, Essex 26/03/2017

We booked a double room (£62 room only) for 1 night whilst in town to go to the Spa theatre. The hotel is centrally located close to town (but in a quiet road) near the theatre beach & rail station. The room was large (a family room) clean & comfortable with tea tray. The staff were friendly and helpful. there was a wedding on that night (we had been warned before arrival) but the music was off about 12 and all went quiet, since we'd been out & not got back much before this wasn't an issue for us, but it wasn't that noisy in our room anyway. Didn't pay extra for breakfast & didn't eat in restaurant so cannot comment on food. we'll stay here again next time we go to Felixstowe theatre. We don't go away to spend time online so cannot comment on wifi either but thats not what we stayed there for!!

"Very bad, not coming back!"

couple1982, London 20/11/2016

I was looking forward to staying at the hotel but unfortunately it wasn't a great experience. There is a smell as soon as you enter the hotel, which carries on even in the room. The hotel is outdated and has an old feel to it. The temperature in the room is way too hot and I couldn't turn down my heater! There is no one at reception in the evening to help with any problems. The kettle didn't work. The bathroom is dirty and old. Terrible experience overall. It has to be either renovated or closed down!

"Good value"

StotfoldLin, stotfold 20/11/2016

The decor in places is very tired and the hotel could do with a facelift but the room was a decent size, as was the bathroom. The staff were a delight, welcoming, polite and friendly. The breakfast, at a very reasonably priced £7.95, was superb. Overall a decent place to stay, good location and I would stay there again should I return to Felixstowe

"Bad service "

Charlottellll, Felixstowe, United Kingdom 20/11/2016

The food was good and the chef was very polite however the waitress brought over the bill when we hadn't asked for it! We wasn't in a rush to leave but we felt very rushed.we wasn't even asked if we wanted tea or coffee or any other drinks (standard procedure). The time was quarter to eight by the time we finished, so it wasn't like we stayed late.. I've been in the industry for many years and wouldn't think about bringing the bill over if you hadn't asked for it! Feels like customer service isn't the top priority and the staff needs training!

"Our first time here"

Paul H, Birmingham, United Kingdom 30/10/2016

The room was OK for the money we paid. The floor was a bit creaky and the mains socket on the side wall near the right of the bed did not work and looked like it needed to be replaced as the earth pin was protruding. The wooden frame of the sash window had mould on the inside. There was a door stop mounted just behind the main door to the room which only allowed the door to be opened less than half way, this makes entry cumbersome with luggage. The bathroom sink and shelves appeared to be at a slight downward angle as items placed on them slid forward into the sink. We had the carvery for our evening meal which was good and had a sweet to follow which was OK , I had the lemon sponge which I assumed would have had lemon sauce on the top or bottom as this is how it usually comes when I have had this at other eating establishments however it was literally just sponge, but with the custard was OK I guess. The chef serving the neat never spoke a word while we were in the queue to any of the customers, he just looked at them and awaited their order, he did not look too happy and I found this a bit off putting. We never had breakfast in the morning as we felt it was a bit pricey, I think it was £7.95 for a 5 item breakfast which is a bit steep and higher than the price advertised on line. I noticed that there have been no management response to any of the reviews since May this year, I think the manager is still the same person looking at the literature in the welcome pack, so not sure why the responses to the customer reviews have stopped, but this does suggest a lack of interest in our views by the management team. Parking is outside the front of the hotel just off the road so is somewhat limited and customers would have to park along the street during busy periods, upon parking my car outside the hotel I decided to not use it until we left the next day just in case I had to park it on the road upon my return...

"Few days holiday"

GSLONDON099, London UK 19/10/2016

Pleasant hotel near shops and beach.Attentive staff with an attractive restaurant .The carvery is excellent and reasonably priced.Car parking easy. Felixstowe good location to explore Suffolk.Bus stop nearby.

"Comfortable stay, lovely staff"

paulshare, colchester 18/10/2016

I stayed here last weekend with my wife. We were very happy with our room which had been recently refurbished, the staff were all excellent from the reception girl through to the Manager. We ate in the restaurant and the food was excellent with a good choice of traditional favourites and a carvery.

"Excellent Sunday Lunch"

onecatnomice, Felixstowe, United Kingdom 02/10/2016

We hadn't had lunch here before but what a delight. The carvery was great with a choice of beef, turkey and pork. Two of us had the pork which was delicious and the beef very tasty if a little over done. All the trimmings were good and the puddings (from a long list) excellent. The restaurant was busy but not noisy thanks to the carpet and soft furnishings. Even my Dad who is very deaf could hold a conversation. This is very rare in a restaurant! Very good value for money. We'll be going again.

"A bit underwhelmed"

wallace447, Wallingford, United Kingdom 20/09/2016

We stayed for just one night at the Brook and check in was not a problem once you had called on the desk phone. The bedroom was a nice size with an extremely comfy bed and we were looking forward to a good night's sleep. Unfortunately, at 11.40 we had a rude awakening when the fire alarm went off. This stopped after what seemed an age and on asking the young lady in reception in the morning were told that a kettle was too near the alarm in one of the bedrooms and had set it off. Please move it!. We had paid the bed and breakfast rate and we were disappointed in the standard of the food in general. Poor quality sausages, overcooked eggs and coffee kept warm in a thermos jug -NO! I would recommend just paying the room rate and having breakfast in one of the cafes in town as they are only a few minutes walk away. I heard that dogs are allowed in the hotel and hope it is only in certain rooms as some people are allergic to them This hotel would not be our first choice if we came to Felixstowe again

"Comfortable but a little dated"

Ryan C, Watford, England, United Kingdom 11/09/2016

Great car parking right outside the front door, downstairs is very welcoming and nicely decorated, the dining room where breakfast is served is also very pleasant on the eye. The room was good size, bathroom was very modern although the shower head needed a good descaling as was so clogged up it was more of a spray than a shower. Bed comfortable and wifi was good. Biggest issue was that there are no plug sockets by the bed, thankfully as I am aware that some hotels do not yet realise most people use their phones as alarms and therefore put plug sockets at the other end of the room, I carry a small extension lead to both charge my phone and use as an alarm. Breakfast was very good

"Terrible experience. Disinterested staff. Avoid!"

JayWales D, Cardiff, United Kingdom 09/09/2016

Stayed here one night and whilst the bed was comfortable, when coming to use the shower in the morning it didn't work at all. Neither did the toilet flush. Not a great start to my day. Complained to reception on checkout. No apology offered, asked for a partial refund was told to take it up with my booking agent. When they contacted the hotel, they denied there was any issues with the room & said a manager was available at all times. Avoid this hotel.

"A Pleasant Stay"

HappyHammer10, Harwich, United Kingdom 24/08/2016

Hotel has a great location in a quiet residential area 5 mins walk from the town centre and 2 mins walk to the seafront. Plenty of parking spaces at the front of the hotel. Check in very pleasant and room very comfortable & clean. Wi Fi very good everywhere in the hotel. Only negatives were pillows are a bit on the thin side and the breakfast at £7.99 each is expensive for what you get, you only get to choose 5 items out of 8 off the cooked menu and the cold buffet is very limited. Although cooked very nicely, theres not enough food for the price & needs other choices like Eggs Benedict, Kippers, French Toast, pancakes, omlettes etc.

"Not very impressed"

margarethall8, Ipswich, United Kingdom 23/08/2016

We had lunch restaurant was beautifully laid out white tablecloths lovely and clean with fresh flowers on every table, staff very pleasant immaculate appearance. Sadly the food although very cheap was a bit disappointing, we had fish and chips (2 for £15, the carvery the same price). A little dry and not sure what the fish was. We heard a couple of people grumble about the vegetables being very undercooked with the carvery. They would possibly be better to raise the price a little to enable them to pay a bit more attention in the kitchen. Would we go back yes, and hope we find an improvement, value for money cannot fault, a difficult review to write ??

"Outstanding "

Steve S, Felixstowe, United Kingdom 22/08/2016

Stayed over for a weekend break and was made to feel at home and immediately felt relaxed after a long drive. Wonderful service, excellent staff and the room felt like a 5*. Would definitely recommend this hotel to anyone wanting to stay in Felixstowe.

"Such a shame"

Vienna C, Portsmouth, United Kingdom 15/08/2016

Lovely big clean room spoiled by lack of sound proofing. Expected noise from bar as we were above but could hear people talking all night long, after bar had closed, we were still awake at 2am. Have a tired child today :( Sash wondows were a bit cranky to operate and had to wedge one open as it wouldn't stay up and it got so hot. Pillows were on the thin side. Food was very good and ample portions. Staff very friendly and nice. Such a shame so noisy or we would be back.

"A welcome rest "

Vonn S, Birmingham, United Kingdom 12/08/2016

A last minute thing after coming off the ferry at Harwich. Limited off road parking. Nice bar & restaurant. Room clean & tidy although very warm (probably because we were above the kitchen). Used for a cheaper rate.

"Short break "

User 03/08/2016

Stayed at this hotel for two nights, very clean room, unobtrusive staff. Plain but functional room, good value for money. Didn't try the food but smelt good! Nice outside area for smokers. Very quiet too. Would stay here again, as the location is near both the beach and high street. Good parking too.

"Loved Felixstowe"

Sue H, Harlow, United Kingdom 27/07/2016

Started off well but sadly deteriorated during our stay. Room was presented well but faults showed over our stay. It was dated. Noisy from above rooms (sounded like furniture being moved around during the night early mornings). The bathroom & fittings left a lot to be desired. The bed was comfortable to sleep in but being on wheels tended to move just sitting on it.

"Just needs a refurb to get it a good rating"

TimboMidlandsUK, Midlands UK 18/07/2016

Check in smooth and simple. Family room spacious but poorly laid out with a view of a brick wall and below were the waste bins. Weather was hot and humid and ventilation through the dilapidated sash windows was poor. Wall mounted TV with Freeview but some channels broke up too much to watch. Amazingly there was no extract fan in the bathroom. Clean and tidy but décor overdue for a refurbishment. Very mean amounts of bathroom stuff, only enough for one really. Staff friendly and welcoming. Breakfast good though not outstanding We did not eat dinner there as on Saturday nights there is no restaurant service as they do weddings in the restaurant area. We were pre advised of the wedding but not the lack of a restaurant for our one night stay. We had one drink in the bar which was overpriced and showing that it was due to be refurbished in about a weeks time. bar meals were available but the room not very nice - reminded me of an old Working Mens Club being bright and characterless. The wedding music ended promptly at midnight but shortly after there were some horrendously loud banding noises coming from down below - maybe the DJ clearing his/her stuff out. Would have woken us easily. So if you are a light sleeper best to check for weddings before booking for a Saturday Car parking limited in the hotel grounds but plenty free on street nearby.


User 18/07/2016

This is a pleasant hotel albeit somewhat dated. Everything is functional and clean. Could do with air conditioning for hotter dates and nights....this really is a standard feature of all modern hotels in the same price bracket these days. On arrival and departure, there seamed to be one lady manning the reception, which was ring the bell for service, and running a wedding party, I am not sure how this would work when busy. All in all, worth a stay.

"Great stay"

User 17/07/2016

We loved our two nights at the Brook! Beautiful, clean rooms. Very nice and accommodating staff. The location is perfect. Close to the beach, shops, and restaurants. The rooms are large and the beds comfy. Would definitely recommendation.

"Very Pleasant Stay"

obrienpaul, Ipswich, United Kingdom 16/07/2016

The hotel was very good for the price paid. It could do with a makeover, especially the bathroom but it was very clean and the staff very nice. We had a lovely evening in the bar where we were served by Hazel. She was so friendly and couldn't do enough for you, a real asset to the place. Would also mention Mara, a very good receptionist.

"Great location for a fishing trip"

Trebor2014, Bedford, United Kingdom 08/07/2016

Didn't catch any fish...not the fault if the hotel. The town center is very quiet and old sea side town..local sea angling shop nearby and several pretty good restaurants. Plan to return later in the year.


User 21/06/2016

Overall we had a very pleasant experience and found the cost extremely good value for money. The staff members were all very helpful and I would recommend the hotel for individuals as well as families.

"nice hotel; lovely people"

helen r, Letchworth, United Kingdom 20/06/2016

Well located near to sea, and town of Felixstowe. Do explore old Felixstowe and the river ferry. Away from the crowds. Lovely place. Hotel has all the amenities, bathroom could be better. friendly, efficient stsaff.

"Family weekend"

User 16/06/2016

There was a party of 11 that stayed over two nights. The room I had was clean and spacious and good value for money. We had breakfast on the days we stayed and despite a little issue on the first morning breakfast was good. Staff were excellent and we're always there to help. There was a private function on the Saturday night but we sat in the bar and had no problems . Slept well as the hotel is in the quiet end of the town although only a short walk to a good number of shops. Felixstowe may not be on everyone's top 10 of places to visit but it is a busy little seaside and on a hot Jume weekend was a perfect place to be. The cold beer in the garden helped!

"Cheap and cheerful in need of updating"

Paula P, Southampton, United Kingdom 17/05/2016

Stayed here on business as I was working in the local area. Not somewhere I would choose for leisure. The hotel is in need of a makeover but it's clean and well preserved. The restaurant was a disappointment, menu selection was carvery or fish and chips. Wine selection very limited. It served its purpose but I wouldn't choose to stay here again.

"Friendly welcome "

User 17/05/2016

Stayed here for one night in May. The receptionist was so friendly upon arrival. Our room was very nice, slightly dated but fine. We had a carvery in the restaurant in the evening which was excellent and good value. We then had a couple of drinks in the bar and we were served by a lovely lady, who certainly was an asset to the hotel. The only problem with our stay was the next morning when I tried to have a shower and it was virtually impossible to get any power to it or to set the temperature correctly. Apart from this we would recommend the hotel and would return but would either check shower before or ask for a different room

"Best Hotel in Felixstowe"

Ian B, Northamptonshire, United Kingdom 15/05/2016

This hotel is great, ticked all the boxes for me. Great location, Great food, Great staff, and a Great bedroom. Will definitely return next time I need accommodation in the area. Within walking distance of the coast also.

"Good stuff"

David C, Chelmsford, United Kingdom 03/05/2016

Good central location and friendly helpful staff. Room clean and ensuite all you would expect Evening meal a carvery nice food couldn't complain very tasty simple fair Breakfast range of cereals pastries etc and cooked food done to order not in a great buffet style pile. All in all great value for what I paid Bit tired decor wise in some places but not detracting in any way to spoil stay

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi David, Thank you for your comments. Hope to see you again soon. Regards, Madis

"Exactly what we wanted"

ksandj, Sunderland, United Kingdom 23/04/2016

No complaints at all. Clean room with decent bathroom. Easy car parking outside although limited space means you might have to park on the road. Hotel is in a nice area close to town. Didn't eat here but had a drink in the bar which was fine. Would use again

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank ypu very much. Next time you come try our faboulous carvery. Regards, Madis

"Have sampled week-day lunches, in the past. Recently Sunday dinners."

ArtistDawn, Suffolk, United Kingdom 21/04/2016

Carvery dinners are OK except the vegetables are a bit over done. Lots of variety of vegetables and 3 choices of meat or poultry. Gets very noisy for Sunday lunches. Can reserve tables for special occasions. Have had special events; different countries cuisine with music/dancing. Recently bought by Best Western. The rooms look reasonable for the price.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Dawn, Thank you for your comments. Just to add BEST WESTERN doesn't own any of their hotels, they are all privately owend and managed. Regards, Madis

"Good hotel"

Samantha K, Watford 17/04/2016

We stayed the weekend and throughout enjoyed the time spent there. Staff was friendly, we had a delicious meal from the restaurant, the facilities were nice and we were able to stay with our dog, which is a plus. The only down side was that there was a wedding taking place and we were only informed about it on our check in. Because of that, it was quite noisy until late at night.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Samantha, Sorry about the noise with the wedding. We do try to contact all arrivals if we have a wedding in house. I will check with reception to see why it wasn't done on your case. Again sorry and we hope to see you again.

"Well worth a return visit"

David D, Market Harborough, United Kingdom 16/04/2016

This hotel surpassed our expectations. The described situation was indeed just a couple of minutes from the sea front: the receptionist was friendly, efficient and very helpful. These positive attributes continued the following morning when she took our orders for the well cooked and plentiful breakfast. Our bedroom was quiet, not luxurious, but very clean and with plenty of drawer and hanging space should be it be required. On this occasion we were there for just one night, but having never visited Felixstowe before, we intend to return to this area when we shall certainly stay at the Brook Hotel again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi David, Thank you for your kind words. We are looking forward to see you again.

"Average hotel"

Glynis C, Harlow, Essex 10/04/2016

We stayed for two nights. The room was clean and comfortable but the view was a brick wall. There was no way to turn off the radiator, as the valve did not work. There was also no extractor fan in the bathroom, which made the room damp. The television was intermittent and you could not guarantee that you would see the end of the program. It was a very noisy room, with various noises day and night. We had the carvery on the first night, and a bar meal, the second. Both were reasonably priced, and well presented. The breakfasts were also plentiful. Although there was a menu on the breakfast table, there were none on the dinner table. The only menu was outside the restaurant, on the wall. Staff were friendly, and helpful

"Enjoyable and welcoming stay"

Nigel Barry H, Swindon, United Kingdom 05/04/2016

I have just stayed here this April , and i found it thoroughly enjoyable. The whole place was very clean and extremely tidy. The staff were all very nice and the food was faultless and hot. The bar also had a great friendly atmosphere. My room was really nice and the bed was very comfortable as was the bath. I would most definitely stay here again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you Nigel. We will see you soon.

"Great service"

MaggieNottingham, Nottingham 29/03/2016

The rooms at the Brook Hotel reflect the inexpensive price of our stay. They are well appointed as you would expect from a Best Western, comfortable, clean and reasonably spacious with flat screen TV and WiFi that worked in the room. Where the Brook Hotel wins out over others of the same price is in its staff. We traveled with a baby and a young child and the staff at the hotel went out of their way to make our stay as trouble free as possible. They kept the toddlers food refrigerated for us, heating it up when requested, supplying us with a high chair outside of their normal restaurant hours and generally being amazingly helpful. A big thank you to the staff.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you very much for the kind words. We are family friendly so the little ones are not a problem. If you ever this way again come and see us again.

"Lovely stay, helpfull staff"

Andy S, London, United Kingdom 10/03/2016

Recently stayed at Brook hotel in Felixstowe for couple nights with my partner and can not fault this place. Food brilliant, room bright and clean. Warm greeting from lovely receptonist, rest of the staff always smiling and very helpful. Will return.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Andy, Thank you for the kind words. We will keep smiling. Regards, Madis

"Nice room shame about the rest"

Walter C, Stevenage, United Kingdom 06/03/2016

We booked a cheap stay at this hotel Saturday night. The room was fine. However, the service was a good bit below standard, although the staff were trying the lack of professionalism showed. We ate at the restaurant and to our surprise we were the only diners due to mothering weekend the waiter tried his best but persisted in erecting the breakfast buffet table next to us while we ate, which was off putting and we never saw the wine list just giving the most expensive bottle of wine on the list. The bar although friendly and we were guests running a tab we were asked to sign for every drink even though they held our card details and had a prededuction arranged with reception. Overall you get what you pay for and just pleased it wasn't the full rate. Would we stay there again? Probably not.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Walter, Sorry about the bad experience. I have spoken with the waiting staff and they have been told about the issues. He claims he just gave you a bottle of house wine @ £15.95 As for bar we have a procedure if customers don't ask for a tab we charge them for every transaction and as you were a resident that includes a signature on the room charge. Sorry for the inconvenience. Kind regards, Madis

"Dreadful place"

Jim_wsc2014, Portsmouth, United Kingdom 06/03/2016

I'm amazed that this shoddy place carries the Best Western brand. My room was large with a really nice window but filled with cheap furniture, a bed head that wasn't fixed to the bed or the wall and banged loudly against the wall whenever I moved, curtains that were partly hanging off the rail, an unnecessarily small bathroom (the bedroom was large, plenty of room for a decent bathroom), a broken shower that soaked the bathroom when I ran a bath. Breakfast was well cooked but served in a room that was more a store cupboard (the restaurant was being used for a breakfast function!) and limited to 5 items (like a supermarket cafe, not what one expects in a hotel restaurant). I chose this place because I trusted the Best Western brand and they've been okay before (I stay away once or twice a week). I'll not be using this hotel for sure and I doubt I'll use Best Western again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Jim, I'm very sorry for the bad experience. All our rooms are inspected yearly by BEST WESTERN assessors and we have passed our inspections with very good marks. Sorry about the head board, this is now fixed to bed properly, must have been broken by a previous occupant. Room wise as you could tell the hotel is made up from Victorian town houses so unfortunately all the rooms and bathrooms are different shapes and sizes, but this gives the hotel it's character. The breakfast was on that day served in our function room due to a monthly breakfast meeting. We do have a 5 item limit on our breakfast but I assure you if you would have asked any extras it would have not been a problem. If you are ever back this way I would like to offer you a complimentary stay with breakfast (as many items as you want) and hopefully we can change your mind about BEST WESTERN hotels. Again really sorry. Kind regards, Madis

"Best hotel in felixstowe for me."

User 05/03/2016

Friendly receptionist, large modern rooms and a comfy bed - what more could you need for the price? Room service was available and fast and good quality, we were really impressed at the quality of the cooked breakfast, and although we felt the car was exposed by the road there were no issues. The corridors are cold, but the room were fine. The hotel bar was also showing the sporting event I desperately needed to see which made me very happy. Have struggled with noise at other hotels in felixstowe. No issues here.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Stuart, Thank you very much for the kind words, always good to see a satisfied customer. Hope to see you soon. Madis

"Noisy Room "

BashAndGem, Hong Kong, China 05/03/2016

My husband and I stayed here for two nights, a Friday and a Saturday. The room was large but very dated and not as clean as expected. The second night we did not sleep a wink, the room next door were talking and shouting loudly all through the night. We did call reception a few times to see if they could ask them to keep the noise down, which they did, but this didn't stop the shouting and moving around loudly throughout the night. We asked to move rooms but there was no others available. Wouldn't stay here again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi, Thank you for your comments and sorry for the issues. Could you please let me know of the cleanliness issues so I can let the housekeepers know about the problems. Sorry about the neighbours, but this is a very hard thing to control and as we are a old Victorian building the wall are not the thickest. Kind regards, Madis

"Okay for a nights Break"

SassyM_8, East Anglia 02/03/2016

Reception staff friendly, Dogs allowed in bedroom only. Bedroom large and comfortable. TV flat screen. Spacious room, bathroom separate, but shower a bit old. bath available, bed comfortable but headboard not joined and bangs against the wall. we have eaten in restaurant before and carvery is enjoyable. They do have bars and space to sit. Not bad, but a bit dated, stayed in other Best Western hotel recently in Portsmouth, and this one is no where on the same level as that hotel.

"Very uncomfortable bed & noisy rooms"

Kim P, Cambridge, United Kingdom 29/02/2016

The staff were helpful and friendly. Our room was small, quite clean, tired and very noisy, we had to move rooms at 10.45 pm as the water pipes were making such a loud noise we could not sleep, there are evidently on going problems with the water pipes (this is what reception told us). The second room didn't have water pipe problems, it was on the ground floor, it was larger, not quite as clean (lots of cobwebs)or tired looking but we could hear everything said and every movement from the room above. The occupants of that room didn't sleep much they seem to spend most of the night talking or walking around the room. Also the shower curtain pole in our bathroom fell down in the middle of the night, leaving plaster etc. all over the bathroom. The bed was particularly uncomfortable, the mattress was worn, with deep groves and springs showing through. So all in all we didn't get much sleep, and we couldn't wait to leave the place.


Prev56uk, London, United Kingdom 17/02/2016

The hotel reception needs to be more warmly as well as the corridors and hall way, pressure for shower very low. etc This option needs to be change comment are to the precise don't need last verse and chapter this again needs to be shorten I got better thing to do this repeat myself come on TripAdvisor you cannot be serious shorter this option

"Enjoyable Stay"

Hotlips114, Basildon 11/02/2016

10/10 Couldn't fault it. Friendly helpful staff, good food, comfortable quiet room, dog friendly which is a big plus for us and within easy walking distance to the town centre and seafront etc. would definitely recommend!

"Good food good staff good value"

User 10/02/2016

Not quite as good as many best western hotels we have stayed in rooms clean could do with up dating restaurant excellent value bar food excellent .bar nice if you don't mind strong language glad we left children at home

"What a lovely welcome!"

User 30/01/2016

Having grown very tired of the 'wedding disco roulette' at the local competitor the Orwell (where you may get a room directly over the function room and the disco doesn't end until late) we checked in as a family to the brook. Things started brightly with a smiling and friendly receptionist, some fantastic fresh food quickly served as room service, a huge freshly decorated room and bathroom and... Most precious of all, a decent nights sleep. Breakfast was awesome this morning and the staff remained just as warm and helpful. Strongly recommended.

"Come and Stay"

Peter P, Great Yarmouth 14/01/2016

I have to travel to felixstowe for work on a Wed, Thurs, so stay overnight Wednesday. I was meet with a very pleasant Receptionist, very quick sign in. The room was very nice, clean and tidy with every thing you need in a room and ensuite. I do have to agree that in this day and age there could be a couple more three pin plugs. The Carvery was very good as were the staff who served me and I was not disappointed with the well cooked fresh breakfast. ALL staff were very friendly and polite and they all had a smile and would say "hello: to you. The staff gave me the impression that they all enjoyed working as a Team at this hotel. Well Done. I look forward to next week.

"amazing stay !"

Lloyd N, Cirencester, United Kingdom 11/01/2016

Arrived to Off Road Parking & Big smile from receptionist , Very clean Room with Ensuite flat screen Tv , Tea & Coffee making facilities , all Staff were freindly & helpful , Great Breakfast / Bar Food & we were very close to Shops & Sea front will stay again on our next trip

"A Family Room of good quality at a great price"

Chris_Ryan22, Wellingborough, United Kingdom 03/01/2016

Booked with just four days notice into one of the family rooms at this hotel. Was just staying overnight whilst visiting friends who live locally. For a 3-star hotel this was good quality - clean rooms - great shower - comfortable double bed plus a sofa bed that would take two - big tv - free WiFi - breakfast was great. Never tried the restaurant, but I suggest you ignore the other Trip Advisor restaurant reviews because primarily hotel restaurants are there to look after hotel guests. And as for the staff - how often do you go to a hotel and find the cleaning staff who smile and say good morning to you? Full marks for all the friendliness.

"new year break"

Toadie43, Ashford, United Kingdom 03/01/2016

Booked this hotel not knowing what to expect but we're pleasantly surprised we stayed for two nights to celebrate the new year. I am really not sure why there are bad reports on y his hotel the room was clean comfortable and nicely decorated plenty of hot water for baths only negative is not many plug points could only find one. Food was good breakfast beautifully cooked Carvery brilliant Fish and chips to die for New years eve party was brilliant and we would definitely book again if we had the time off work The staff were fantastic loved Hazel behind the bar who gave plenty of tips for things to do had a wonderful time and will definitely return

"Works Xmas party"

elaine s, Colchester, United Kingdom 19/12/2015

Attended my husband's works Xmas party at this hotel. We booked to stay over for one night myself husband and teenage son. We booked through Expedia being assured we had been given the best rate for room and breakfast. On arrival at hotel receptionist actually told us we had paid well over the rate and she quoted that she would have given us same room us brekkie for £30 less than we paid, not a great start. Anyway given key for room, have to say extremely disappointed not what is potrayed on their website at all. Room was dingy with a very well worn chair on the corner the dressing table had the tea cups and kettle on it so no room to put anything else. Next to my sons bed which had no pillows was a huge crack in the wall and above the bed some strange prints that didn't go in the room at all. The bathroom was awful with one light out a pitiful shower that would struggle to get a mouse wet. It was do high up on the wall could hardly reach it. The bath needed re grouting. The sink taps were wonky and the noise when you flushed toilet or used shower well it was truly awful very noisy. Really terrible room needs upgrading badly. The party buffet was abysmal stodgy food which was like warm we paid £25 a head for the party what a rip off no way did that good cost that. The entertainment was two male singers who were good but so loud you could hardly hear what the person right next to you was saying. Needless to say left party early. Only saving grace was the breakfast which was very nice. I certainly would not stay here again as room and facilities let it down very badly.

"short visit"

jojac41, Swanage, United Kingdom 11/12/2015

very friendly and helpful staff clean well sized room cleaners came daily and left clean towels and were very helpful restaurant quite reasonable but limited choice only cons no shaver socket and shower flow a bit weak

"Lovely ambience....... manager people friendly"

Jean C, Felixstowe 29/11/2015

Visited today( Sunday) very busy ,always a good sign went at 2 pm, as fully booked 12-1 and 1-2 very relaxed meal with our daughter & son in law . Good choice of food all well cooked staff friendly didn't feel rushed in fact stayed till nearly 5pm A pleasant relaxed afternoon ?? Will def return x

"Nice food but unkind staff"

Lt144, Canterbury Region, New Zealand 22/10/2015

I came here for a school trip and I understand that it was very hard for 30 12 year olds to keep to the rules. Everyone commented on how amazing the food was what unfortuanatley ruined the experience for me was there was a brown haired pregnant lady who worked there who I found extremely rude and unkind but apart from that I had a pleasant experience.

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you for taking the time to add your review and thank you for choosing the Brook for your school trip. We are very surprised to see your comment about the member of our team, we usually get excellent feedback on all of our staff and the service they provide, perhaps it was a one off, bad day. We will pass this feedback on for you. We do hope that you will stay with us for your next trip to the area or perhaps at our Norwich hotel, if there is anything I can help you with please let me know by emailing

"Fantastic hotel in heart of Felixstowe"

Matt S, Oxford, United Kingdom 16/10/2015

Great hotel in the heart of Felixstowe. Fantastic family suite, beautifully decorated and great amenities. The cooked breakfast was also really great. If in the area I would highly recommend staying here.

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Matt, thank you for your glowing review, wow a 5 out of 5, thank you! We are so pleased you found our hidden gem and loved it as much as we do, please come and see us again soon so we can look after you again. If you would like to make a direct booking you can do so by contacting Sarah using

"Pleasant stay"

Robert L, Great Cornard, null, United Kingdom 27/09/2015

Had a lovely weekend stay at this nice clean friendly hotel. Good location for both town and beach. Enjoyed watching the rugby in the bar even on the screen attached to the pumps on the bar. Only downside was the amount of emails I received before my arrival. One told me breakfast at the weekend would be served till 10:30 however on arrival to be told this was not the case. I also received another email asking me to download an app that would be able to do or sorts of things once at the hotel including be used as our door key. Clearly once been handed an actual key for the room I soon realised the app was totally useless. But neither of these minor issues bothered me. The hotel is not much to look at but the room size was nice and large with a huge comfy bed

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hello Robert, thank you for choosing the Brook for your recent stay in the area. We are very pleased you enjoyed your time with us. Thank you for bringing to our attention that our hotel booking reminder email has an incorrect breakfast time, this now finishes at 10.00am so we will amend this right away! If you come to the area again we would love to welcome you back, please feel free to contact us directly to make your booking.

"Great Stay in Felixstowe !"

Camilla P, Colchester, United Kingdom 14/09/2015

We stay here at least one a month. Excellent food and excellent prices. The staff are brillant especially Kate and it is very near the beach. Will always return assuming nothing changes. You can take you pets and recently they have made many improvements to the rooms

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thanks Kate, yes we are indeed one of the few hotels that allow you to bring your pets with you, after all they can be your greatest companion! We have made lots of improvements around the hotel and we are glad this has not gone un-noticed and you liked what you saw. Please do come and see us again soon.


Tim M, London, United Kingdom 13/09/2015

Every year in Felixstowe is a lovely event call 'Art On The Prom' where local artists can exhibit their work and the whole thing has a super carnival atmosphere. Deciding that it would be a great way to walk of a fine lunch we decided to book at The Brook for lunch. This extended piece of Victoriana lacks a little bit in the sparking decoration area but it does have a nice big public bar with a good snack menu. The main dinning room is a really nice spacious area on two levels with windows looking out on to a bright patio area. There was the usual Sunday Lunch Buffet offering Turkey, Beef and Pork plus some Pigs In Blankets ( sausages wrapped in bacon). The vegetables were not a perky as they might have been but it was great to have the option of roast & mashed potatoes. The Yorkshire Puddings were voluminous, the Stuffing very tasty and all was complimented with a good gravy. If you are visiting Felixstowe on a Sunday you could do a lot worse than booking your luncheon at The Brook Hotel.

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you Tim for your kind comments, we have a great regular trade for our restaurant and bar so it is always nice to see people visiting from outside the area enjoy our food too. Your feedback has been passed on to the chef for his consideration, feedback plays a vital role in the training of our staff and to maintain our high standards. We hope to see you again soon, either for a meal or perhaps an overnight stay!

"One night stay"

jjslydle, Thetford, United Kingdom 07/09/2015

Although we only needed one night, we found the staff very friendly and helpful, reception was bright airy and clean. Room excellent, en suit, very clean modern, well stocked with the usual shampoo etc. Restaurant was clean, staff again very friendly and efficient, the food was very well cooked and presented, service quick. Parking was tight on premises but street parking was available in a quiet pleasant area so no fears there. Check out was simple, again (different staff) but still very nice We would certainly stay here again. As we only stayed one night of course we didn't use all the facilitates, but based on what we saw, we are sure the rest of the hotel would be,just as good.

"Clean & comfortable but a little dated"

Kirsty M, Basingstoke, United Kingdom 03/09/2015

We had a comfortable stay in what I would describe as a traditional room for a seaside hotel. Bathroom could do with some improvements. Good central location, easy to find. Check in and out was efficient with no problems.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.