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SureStay Plus Hotel by Best Western Erie Presque Isle, Erie

3041 W 12th Street, 16505-3856, Erie, United States - See on a map
SureStay Plus Hotel by Best Western Erie Presque Isle - SureStay Plus Hotel by Best Western Erie Presque Isle The SureStay Plus Hotel by Best Western Erie Presque Isle is ideally located in the center of Erie. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the SureStay Plus Hotel by Best Western Erie Presque Isle. Located in Erie, Pennsylvania we are a 100% smoke free, newly renovated hotel and centrally located in closest proximity to the airport and several other Erie attractions & businesses. Enjoy a restful night on our pillow-top mattress and wake up to a complimentary full hot breakfast. Our competitive rates include such amenities as high-speed Wi-Fi, flat screen HDTVs, free parking, onsite guest laundry, free local calls, and fridges & microwaves available in most room types. We are only 1 mile from Presque Isle State Park, a great way to wind down after a busy day!

SureStay Plus

Hotel by Best Western Erie Presque Isle

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 291 guest reviews
NOTE ISSUED
Excellent
63
Very Good
99
Average
67
Poor
39
Terrible
23
REFER TO NOTICE
Business Business
30
Couples Couples
71
Family Family
110
Friends getaway Friends getaway
30
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Did not honor our reservation"

1
A1teacher, Blairsville, Pennsylvania 10/08/2020

I used TripAdvisor which led to Expedia to book two hotel rooms at the Presque Isle Hotel. I had read on TripAdvisor a previous traveler had issues with using Expedia and not having a room, so I called in the afternoon, the day before to confirm my reservation. At first the person said she could not find my name, then asked if I had used a 3rd party booking system when I said yes, she said she found my rooms and they were available. When we arrived at the hotel did not honor our reservation. They said they had a maintenance issue and we were not notified. They put the blame on Expedia. The desk person said the issue occurred the morning before, this means they would have known I did not have rooms when I called to confirm...if this were true. They did not have a maintenance issue. I heard her tell another customer they had overbooked. This customer had a room. and booked directly. If they had been honest with me the day before, we would have found another place to stay or would have gone another weekend. I see on TripAdvisor this is the 2nd time they have done this. We could not find another place to stay. We had to drive home. A three-hour drive. We also lost money from a boat tour we had booked for the next day. Seven other families--all with 3rd party bookings were also sent away​ during the half hour we were there.

"Closed??"

1
Yogimom814, Fairview, Pennsylvania 07/08/2020

I'm not sure what's going on with this hotel. I live in Erie, and there are never cars in the parking lot. I booked a hotel for family coming into town on Tuesday this week. When we got there to check in, they would not let us. They said not letting Erie people stay. Ok, that is odd to me. Something is strange with this place. Almost feels like a scam. Booking beware!!!!!

"Lies lies lies"

1
bridanw, Sunbury, Ohio 11/07/2020

I called the night before to ensure I had a room...they said yes, they knew my name etc. Got there the next day and there was no room at the inn! Lady at the front desk was rude. I said I called yesterday and .. she cut me off and preceded to tell me that she doesn't have access to Expedia reservations...its locked with a password and she 'ain't got it!' She said here is a name of our sister hotel you can stay at...they know you are coming! How? If you don't have access to Expedia reservations?!? Not to mention she had a paper with my name on it!! LIES! LIES! EVERYTHING WAS CLOSED at this hotel anyway...pool, restaurant due to COVID (which I understand) but again on the phone the night before they HAD my name and reservations and the pool and restaurant was open! My family was not the only family this happened too...there were 6 other families in line with me at the next hotel! Not happy when I left...but it all worked out in the end at a better hotel! With an open pool and better rooms! Save yourself the aggravation and book at a different hotel!

"Disappointed"

1
User 08/07/2020

Been going here for a decade or so. We spend hours at the pool as we are usually the only ones using it during the day. Prior to booking this trip, I called and was told the pool was open. Upon arrival, they had a note that said that the pool was now closed and no breakfast would be served. Pool was open the day before but the owner closed it for the holiday weekend. 90 degree weather. (This was not a govt shutdown as other outdoor pools were open). We were told it was because of Covid. There were 4 cars in the parking lot everyday-2 of them were ours. Ice machine on floor one was out of service. Ice machine on floor 2 did not dipense ice and the 3rd floor did not have one. We received a note under our door that housekeeping would not be cleaning rooms-only exchanging towels and emptying trash. We were told everyone was receiving a discount-did not get one.-we were told that our receipt had to be emailed to us-I am still waiting. I only know we didn't get the discount because I saw the charge on my credit card account.They were very understaffed. There was wet white spackeling all over floor 2 vending area and carpet. Room keys kept not working and had to be re-set. Becca was nice, After all these years, we will not be returning

"Business"

4
Judy P, Bradenton, Florida 09/10/2019

We had checked in at another motel down the road which was a mistake due to security reasons, and moved over to Comfort Inn actually for less than the other place. Staff were wonderful. Other than being charged double on 2 different cards and no heat until the broiler was turned on our stay was wonderful. Lisa, the manager got the problem resolved on my cards in a very timely manner. She is a wonderful person and a great asset to the company. We will definitely be staying here again next year.

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