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Best Western Plus Hotel Erie Inn & Suites, Erie

4.0/5  - basé sur 173 notations.
8033 Oliver Road, 16509-4619, Erie, United States - See map

Welcome to Erie, Pennsylvania's newest hotel. Here at the Best Western Plus Erie Inn & Suites, we invite you to experience our complimentary full hot breakfast, indoor heated swimming pool and 24-hour fitness center. We are located one mile south of Erie's premier shopping at the Millcreek Mall and minutes from Presque Isle State Park where you can enjoy miles of beaches and nature trails. While visiting Presque Isle State Park, take a moment to enjoy the Tom Ridge Environmental Center and Waldameer Amusement Park. Erie's Bayfront is a short drive where you can visit attractions like the Bayfront Convention Center, Erie Bicentennial Tower, Maritime Museum and Brig Niagara. If you are looking for an indoor activity, we are conveniently located two miles west of Presque Isle Downs and Casino and a short drive to downtown Erie where you can visit the Erie Art Museum, ExpERIEnce® Children's Museum, the Erie Playhouse or Warner Theatre. Take in a game and watch Erie Bayhawks Basketball or Erie Otters Hockey play at the Erie Insurance Arena or for the baseball enthusiast enjoy a SeaWolves game at UPMC Park. Thinking about attending a university, the Best Western Plus Erie Inn & Suites is centrally located to many universities such as Gannon University, Mercyhurst University Main Campus, Edinboro University, Penn State Behrend and LECOM. For the business traveler, relax in one of our suites and enjoy free wireless internet while visiting one of Erie's major businesses. General Electric, LORD Corporation, Erie Insurance® and Steris are just minutes away from the hotel. Also located downtown are UPMC Hamot and Saint Vincent's Hospitals.

Best Western Plus

Hotel Erie Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 153 guest reviews
NOTE ISSUED
Excellent
65
Very Good
36
Average
17
Poor
18
Terrible
17
REFER TO NOTICE
Business Business
8
Couples Couples
50
Family Family
83
Friends getaway Friends getaway
19
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very nice."

5
21/09/2018

Had a king suite. It was roomy, clean and comfortable. Front desk staff were very nice and the breakfast was scrumptious. Good location as well as it was close to restaurants and shops. The Millcreek Mall is only 4 min down the road by car.

"Reasonable stay"

4
17/09/2018

Booked in for a one night stay had no issues people where all polite and there to serve us the customer. One thing is that the breakfast was basic but ok I have stayed in other Best western Plus places and the breakfast was excellent

"Great Hotel"

5
17/09/2018

The location of the hotel was great. It was close to everything. The hotel and room was very clean and modern looking. The staff was great and very professional. We were very satisfied with this hotel and would stay here again.

"Don't plan to use the shower"

2
13/09/2018

This hotel would be a good buy except that the shower has no place to put your shampoo, soap, or anything else. I thought something was missing in my shower, but the hotel expects guests to use the shower floor. Never have had this expectation at any other hotel. I will not be back.

"Best Western in Erie, PA ROCKS!!!"

5
08/09/2018

GM AMANDA and the whole team there are exceptional and the hotel is clean, fun and friendly! Kudos to BW PLUS! We had stayed there during ski season, and that was an adventure, but Erie is EVEN BETTER during the warm weather months. PLUS, with kids, the free breakfast is MUCH MORE than the traditional continental type. Very impressed. Thanks!

"Great place to stay"

5
05/09/2018

Our room was great, the check-in staff was very friendly and helpful...answered all questions we had. Told us what restaurants were in the area...morning staff helpful also. Traveling thru for Eastern vacation.

"Best western shocked me"

5
28/08/2018

Best western has made dramatic changes watch out holiday inn the amenities staff actually care and treat you like family they notice my 4 year old and 2 year old and spoke in a friendly manner to them

"Great night rest"

5
27/08/2018

I always stay at here when I travel up to Erie. Staff always nice and friendly. Rooms always clean. There are instances that the staff can't help it simply because certain guests are pigs and trash the area. Beds are comfortable you'll get a good night rest.

"New, but needs more sound proofing"

4
27/08/2018

Stayed here for a night at a good deal through priceline. Nice and new facility, however the building needs more sound proofing. I stayed on the 2nd floor, but you could hear almost every footstep coming from above, as well as hear everything outside. Nice lobby, with a great breakfast, but when building the facility, corners must have been cut with the sound proofing as you could hear so many noises from other rooms. Otherwise - great spot for a stay with a pool and workout area. Would stay here again as its just off the highway and there are a few places for groceries or supplies nearby.

"Clean, Comfortable, Affordable"

5
23/08/2018

My party and I were only in Erie for the one evening. Our trip was delayed and we didn't arrive at the hotel till about 1am. We called in advance to let the hotel know, and were pre-keyed. When we arrived, the front desk attendant had us all set in the system, gave us our keys and our cookies...and off we went. The room was very spacious, and well appointed. (King Bed with pull out couch) We had ordered food to go, which had cooled down in transit...so were happy to have the microwave in the room. We also had some cooler items which we were able to store overnight in the fridge. We didn't use the pool, but that would probably be the only area I would say lacked. It appeared quite small through the window. Certainly not something you could do laps in. If you're just looking to splash around with the kids...it would be fine. As a seasoned traveler, I would absolutely recommend this property. It was close to the highway and to many restaurants and services. I had an amazingly restful sleep.

"Stayed for a wedding "

4
20/08/2018

Stayed here to go to a wedding over the weekend. Nice clean room. Didn't really need it for much other than sleeping, so I can't say much about the amenities. Most important thing was it was a clean bed to sleep in.

"family trip"

4
19/08/2018

very nice hotel,quick check in,very nice room modern decor, clean bathroom specially the shower. in general the room is very comfortable. the hotel is clean, nice swimming pool. the hotel's location is great close to shopping centers and a verity of restaurant.

"Best customer service "

5
18/08/2018

Front end lady( can't remember her name BUT I know that her co-workers bust on her for always going over the top and smiling at customers... I hope you can figure it out from this description :) ) She was awesome... even supplied us travel weary people with a bottle opener for our MUCH needed wine.

"Clean, comfortable hotel - very good value"

5
17/08/2018

Quick summary: my review is based on what I think of as a good value hotel with the basics-plus. Very clean and comfortable. Friendly, professional service. We stayed in the ground-floor room, RM 100. Two comfortable beds, large work desk, ergonomic chair, good plugs from electrics everywhere. Fridge and microwave. The AC worked well and quietly. Nice range of TV channels on a flat screen TV. Shower (no tub) is spacious. Nice toiletries - shampoo, conditioner, shower gel, lotion. Spotless housekeeping. The hotel feel s very new and fresh, with modern decor in the public rooms. Good free breakfast - chafing dish scrambled eggs and bacon, make-your-won waffle, bakery included muffins, English muffins, toast, and so-so bagels (I'm picky about bagels.) Juice and kind of weak coffee, but good enough. Pool and fitness room, but we were enroute for just a night, and didn't use them. FREE laundry machine available. Close to restaurants in the area. Easy on/off US I-90. To sum: an excellent stay and we'd look forward to it again. Alas, they were all booked on our return trip.

"Gorgeous Hotel, great service"

5
16/08/2018

I was impressed upon entering the BW in Erie. I love the modern decor! I was quickly checked in by a gentleman at 315pm. I requested a high floor in my reservation and was given one. The room was very clean, the cleanest I have stayed in. Everything is new and looked never used. I slept comfortably. The housekeeping staff is very friendly. I did not have hot breakfast, the bacon looked unappetizing. Wish breakfast was longer than 9am during the week.

"She's an old lady but hanging in there"

3
14/08/2018

This hotel is older and does need some upgrades, however it was clean, the breakfast was great and the girl at the desk was fantastic. When we checked in I saw the coffee pots and said I sure need one of those, she went and got me one, never had that happen before, she certainly made us feel welcome. Hope the management will soon spend some funds to beautiful the old gal up

"It was ok"

3
14/08/2018

The breakfast eggs were awful but they did have a variety of food. The 1 elevator was broken 3 out of the 4 days we were there so it took forever to get to the other floors. I called to have more towels and said I was leaving if they could put them in the room that would be great they said ok, well I come back to my room and there were no towels I contacted the front desk and they oh yeah we were out of towels they were being washed how do you not have enough towels for your guest

"We will stay again!"

5
12/08/2018

We stayed here after our comfort inn splash lagoon package. Not impressed with comfort inn.We were pleasantly surprised! The quality, cleanliness, location and price were amazing. Would stay here again!

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
We appreciate your feedback, and we do hope you will come stay with us again.

"Looks Good On Outside, Services Not Up To Appearance"

3
09/08/2018

This is a nicely decorated hotel. The room was clean. However, there was a noise problem of which the front desk was not aware. There were steady percussion sounds (drumming) that started at about 6 PM and went constantly for 2 hours. We thought that there was a guest who was practicing or there was someone in the next hotel on the drums. When I went to the front desk, the lady was not aware of the sounds, but said that someone else had come down and told her. She had no idea where the sound was coming from. I finally convinced her to step outside the front door where she witnessed the very loud sounds that appeared to be coming from an area (park?) behind the hotel. I don't know if she made a phone call or co-incidentally the drumming stopped. Had anyone been trying to sleep or if there was a guest with difficulty handling sounds, this would have been very discouraging for them. The bathroom was beautiful. However, there was only one bath towel. The breakfast room was lovely. Breakfast opened at 0600. When we got there at 6:30 AM, there were no eggs (a sign was posted: "No eggs." 15 minutes later, a small amount of eggs were put in the warming pan. The waffle machine was in constant use, probably because of the egg situation. I finally gave up and had oatmeal. The hotel can do better than this with breakfast. It was embarrassing as we are loyalty members of Best Western.

Amanda S, Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your feedback. We will use this as a learning tool. We hope you will visit us again so that we can provide you with superior customer service.

"Not worth the money"

2
07/08/2018

We stayed at this hotel for 3 nights. I think this hotel has 1 luggage cart and the front desk girl had to leave the desk to go and find one on another floor. Our room was not made for 2 days. Our garbages were over flowing with baby diapers, no toilet paper, no new towels, no more soap. When I went down to front desk I had to wait a while since there is only one person working there. When I asked why our room is not being made the front desk guy said it is not his department and he will send someone up. Who at front desk says that? Also, this hotel is only a year old and the floors squeak in the hallways and the rooms. Just make sure you don't have to get up to the washroom at night because the squeaky floor will wake up everyone. Then I tried to fall asleep listening to the loud bong sound from the elevator door. I do not recommend this hotel, stay away.

Amanda S, Manager at Best Western Plus Erie Inn & Suites, responded to this review
I apologize you feel the way you do. I have addressed your issues with the staff. We hope you will consider staying with us in the future so that we can provide you with the superior customer service you deserve.

"Beautiful hotel and convenient location"

5
04/08/2018

We have stayed at this property several times. Our daughter attends GU, so we stay here when visiting her. It's the first place we try to reserve when we're in town. The hotel is new and the decor is very nice. We are not huge fans of the breakfast, but it's free and sufficient for those who want to eat before starting the day.

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for being a repeat guest. We appreciate you visiting us every time. Can not wait to see you again!!

"Great place to stay"

4
31/07/2018

I am writing this review to let everyone know what a nice hotel this place is. The beds are very comfortable price is reasonable and the breakfast they offer is a nice plus. The front desk staff from the day turn employee to the afternoon and midnight front desk staff are extremely pleasant and go out of their way to accommodate their guests. The only thing I felt was a bit odd was the cleaning staff stayed here for two consecutive nights they made up the bed took out garbage took away towels emptied waste baskets however the didn't restock anything had to get towels, soap ,wastebasket liners, toilet paper ice bucket luner and even cups to drink my coffee from all from the front desk staff who like I said we're all very friendly and make a guests stay an enjoyable one, you might want to tell your cleaning crews that if you take away things of necessity they may want to restock them again overall had a great stay would stay again if cleaning staff were better trained to replace items in rooms when they clean them even maybe run the sweeper in between guests departure .

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Erie Inn & Suites. We appreciate your feedback and will be sharing it with all of the staff, the good and the not so good. All of the housekeeping staff is brand new, and I will definitely use this as a training tool. We hope to see you again so that we may provide you with the superior customer experience that you deserve.

"Perfect choice."

5
31/07/2018

This hotel was right off the exit, very new and clean. The shower was large with great pressure. The bed was comfortable and I'm pregnant with back issues. The breakfast was full and hot plus coffee was available 24/7. We went to visit Presque Isle and Waldameer and thought the commute to those was reasonable though maybe a tiny bit far if you wanted to be able to go to the hotel and get cleaned up for dinner back that direction. There were many restaurants close to the hotel though if you are fine with not heading back toward the beach for dinner.

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for Choosing Best Western Plus Erie Inn & Suites. We appreciate your feedback, and are happy to hear you had a great stay. Be sure to visit us again when you come to the Erie Area.

"Shocked at room size."

4
30/07/2018

We are rewards customers and have been for many years. We usually try to stay at BW or BW plus. The hotel overall was clean , neat, nicely decorated. Lobby was quite lovely and spacious. We did have to wait to check in as there were others there at the same time. ( corporate hire another person). Where my shock came it was how very small the room was. We had a king , and I felt very cramped. The bathroom was great with a walk in shower, no problems there. I guess BW is trying to squeeze one more room in, when they build new. This is kinda sad me cause I liked BW , if this is the way it's going to be, time for me to start shopping .

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your feedback. The next time you stay with us, we will have to upgrade you to a Suite! Our suites are on the larger size, where our standard room is standard. Please visit us again so we can provide you with the superior customer service all of our guests deserve.

"Wonderful place to stay!"

5
23/07/2018

We were so impressed by everything from check in to check out! The staff was amazing and so helpful, the rooms were so clean! The beds were not too bad to sleep on, and the breakfast was good! We loved our stay!

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Erie Inn & Suites. We are delighted to hear you had an impressive stay! We take pride in providing to best customer service possible. We hope to see you again soon!

"Other than small breakfast area the rest was very good indeed"

4
22/07/2018

Pros: Apparently this hotel was built early last year (2017) and it does a good job of retaining its physical newness. This was our first opportunity to explore this facility. The check-in and check-out were quick and smooth. The hallways and furniture looked newish [sic] and there were no odd smells detected. Our room had a relatively large shower (2 could use it at the same time) and a heavy glass door that worked on the barn-door principle. The overall room was neat and clean and it contained a great mattress and bedding. The internet was reasonably responsive and we greatly appreciated that fact. There were more than adequate electrical outlets in the room and plenty of clean towels/wash cloths. Neither: We did not use the pool or fitness room. Cons: The breakfast room was woefully inadequate relative to the number of tables and chairs. It's probably hard to guess how many people were registered to this facility on this night but looking at the parking lot at night, we guess that it was about half-full. I got some things to drink and went to our room. My wife was picking up some additional things (to bring back to the room) and it took her long than I expected. Upon arriving back at the room she said that the lay-out/flow of the equipment and breakfast items were not placed in logical customer-flow patterns so it took longer than should have been required. My wife mentioned the flow problem as we checked out. Overall: Except for a few area identified above, we enjoyed our stay.

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
We are happy to hear you enjoyed your stay with us here at our Best Western Plus. Breakfast can be congested when we are busier. If you would be so kind as to call the hotel directly. I honestly would love to hear your input as to how to make the breakfast flow better. This has been a chore and I love guest feedback! Thank you so much for your time!

"Great place and staff were awesome and helpful."

5
22/07/2018

My expectations were low staying at a Best Western but boy were we pleasantly surprised. Beautiful Queen Suite room. Clean. Breakfast was grest with all kinds of cereal, eggs, sausage, waffles, oatmeal, juices, yogurt. They had a nice pool. The previous bad review someone gave must have had a grudge or something because we found it to be great and would highly recommend. Big shower. Fridge, 2 TVs. For $150, free big breakfast...Im in!

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you so much for your review! We are happy to hear you had an enjoyable stay with us! We patiently await your return so that we can provide you with the outstanding customer service every guest deserves at every visit! Thank you for Choosing Best Western Plus Erie Inn & Suites.

"Stay somewhere else!!"

1
21/07/2018

My husband slipped on the top step of their pool while holding my 1 year old. My 1yo went face down in the pool and the hotel did nothing. Several other complaints had been made prior to his fall and nothing had been done!! Breakfast was gross, had to wait for a table, the room had not been vacuumed- my 1yo picked up a fingernail off the floor, so gross!!! Beer cans in the trash outside and women's underwear on the floor in the hall to the lobby. Pay more and stay somewhere else!!!

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
I apologize you feel the hotel did nothing. I am going to decline to respond to this false review. I will say this..... At our Best Western Plus, we do anything and everything to make every guest feel as if this is their home away from home. We strive to a provide clean and comfortable hotel stay for each and every guest.

"Hotel stay"

5
19/07/2018

I absolutely enjoyed my stay. Joyce was amazing with setting up my room and I hope she sees this, she made sure I got the best experience and nailed it, the staff were extremely friendly and the complimentary breakfast was delicious. Would highly recommend this hotel too anyone and ask for Joyce, it was very quiet and very clean. 10 out of 10

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you very much for your comments. Joyce will see this, I can promise. We strive to provide superior customer service to all of our guests. We appreciate you recommending us as well! We hope to see you again soon!

"Nice property before or leaving Buffalo area."

5
17/07/2018

The rooms and suites are very nicely decorated and modern. As a new facility. The large flat panel TV had no remote but they said they would add one as I didn't need it that night. The breakfast has several hot items and cereal. I have stayed at several BW's and the breakfast is good but the same, to include scrambled eggs and sausage and waffles or pancakes. The table lamps have plenty of electrical plug ins, but no USB connection. This site for me was an interstate stop-over and not an area I would spend much time. It is just outside the toll road section going into NY.

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your choosing Best Western Plus Erie Inn & Suites. I just wanted to mention, the lamp by the bed does have 2 USB ports, but the table lamp does not. We appreciate your feedback. Stop by again when coming this way.

"Excellent stay"

5
16/07/2018

Really nice hotel and very clean, breakfast area was clean and great food,they have a lit snack area where you can buy snacks and drinks and microwavable foods , the lobby was very nice and welcoming and big area

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Erie Inn & Suites. We appreciate your feedback and are happy to hear you had a nice stay. Come visit us again so we can show you our superior customer service!

"Great place to stay"

5
14/07/2018

Great place to stay friendly staff. Phillip at front desk was most helpful. Breakfast was great. Clean rooms. Close to waldameer and lots of other places. Would definitely stay here again. The pool was clean and warm

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your review. We appreciate your feedback and look forward to providing you with superior customer service again! Again, Thank you for choosing Best Western Plus Erie Inn & Suites. Recommend us to ALL your friends!

"Iris & Kathy's Erie Shopping Adventure"

5
13/07/2018

Beautiful new hotel with very comfortable beds and pillows. Feel like your sleeping on a marshmallow. Only thing do not get the room across from the third floor ice machine. Other then that the hotel was perfect! There is a really nice gym and indoor pool. Free parking for hotel guests. Good variety for breakfast hot and cold food. Coffee available for free all day and night. Staff is very friendly and helpful and seem to go out of their way to make your stay better. Great location near shopping and restaurants.

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Erie Inn & Suites. We are happy you had a comfortable stay. We hope to see you again soon!

"Poor Management takes the fun out of hotel experience"

2
02/07/2018

Let's see, only one desk agent available meant 15-20 minute wait to check in. Received keys to a room that was occupied, carpets in hallways were dirty, no towels available in pool area, rooms not too much bigger than the king bed and a desk... when we came down to eat, there was another 15-minute line of guests waiting to check in or deal with problems with the still-only-one desk agent. We are Best Western Rewards customers but will look to a different chain if we get another experience like this.

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
I apologize you did not have a good experience here with us. I have forwarded your review to my management company as I feel the same as to one person on the desk. I want to provide the best customer experience to each and every guest. Thank you for your feedback!

"So nice!"

5
02/07/2018

Huge rooms! Clean, new, modern. Easy highway access. Lots of food nearby. Breakfast was great! Well-stocked, clean area, lots of options. We got the king suite and it was great for our family. Convenient parking. Close to all the fun Erie stuff - Presque Isle, Waldameer, Erie Zoo, etc. Manager was on top of things. Nice indoor pool. Needed towels for the pool and she came right away. Bathrooms, rooms, pool area, breakfast area - all nice and clean. Would definitely stay there again!

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Erie Inn & Suites. We are delighted to hear you had a great stay! We hope to see you again in the near future!

"Presque isle"

5
27/06/2018

A real gem. Our room was huge and very clean. Amanda at the front desk was very helpful. We were so excited to see they had a electric car charging station since we have a Prius but unfortunately it wasn't working. Highly recommend

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your review! We hope to see you again here at our Best Western Plus Erie Inn & Suites. I will have the charging station looked at ASAP!

"Does anyone work here?"

2
26/06/2018

We traveled to this hotel with a team of 10u softball players for a weekend of softball. Upon arriving, our bathroom was dirty, there was hair all over in the shower, the towels were dirty and the fridge was leaking water. We informed the front desk and the manager kindly apologized and move us to a clean room. That was the best part of this stay. The breakfast is terrible, they were out of several items less than 1 hour into the time frame. They completely ran out of coffee creamer both mornings. Each time the girls were in the pool there were no clean towels. The front desk was pretty good about remedying the situation- only after you told them, every single time. The best part of this hotel stay was the 4am fire alarm! We evacuated the building and were waiting to hear what was going on, there was no employee in sight. All of these kids are outside at 4am standing in this parking lot and we had no idea what was happening. The fire alarm continued to sound off for approximately 20 minutes. We ended up being outside for about 35-40 minutes total with no explanation. These girls had games bright and early in the morning and were now left to try to fall back asleep at almost 5am after the scary fire alarm episode. The next morning at check out, we asked the hotel if they were accommodating anyone for the trouble, their answer was NO. No apology, no further information on the cause of the alarm or the length of time we spent outside not having a clue what was happening. In 2018 when a fire alarm goes off in a hotel, school, or other large public building, it is scary... and not because it could be a fire. I am glad it was nothing worse...

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
I have already replied to this review on a different web site. Our main focus is guest safety. No fire alarm is a false alarm. Also, I did apologize for the inconvenience, but again guest safety is number one priority.

"Not Bad"

4
24/06/2018

This place is just fine for all the essential needs, price is just a little high for what you get and where you are. I would also say that the majority of ice machines where out of order! Staff was friendly

Amanda S, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your feedback. We have ice machines on the first floor and the 3rd floor. We do not have ice machines on the 2nd and 4th floor. Ice machines have not been down since I have been working here. We strive for excellent service and hope to see you again in the future.

"Wonderful Overnight "

5
03/06/2018

New hotel, only stayed here for an overnight, but it was very nice. None of the soda machines were working in the hotel, but they do have a small area in the lobby to buy juice and bottled water etc. and the Manager even offered to go to the store and get me a soda!! Close to all of the Peach Street shopping, dining, etc. Great Service, nice hotel!

Shannon M, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our Best Western Plus Erie Inn & Suites. We strive to provide superior guest service! Amanda is Great! Please visit us again!

"Great Value & Even Better Service"

5
01/06/2018

This is my second time here in two weeks! During my first stay Philip was able to make a special accommodation given a change in my travel plans. Very personable and customer first approach. During my second stay, Philip was there to check me in again quicklly and made some really nice recommendations on things to do locally. This is where I plan to stay whenever I have business in the area or want a quick get away for tax free shopping!

Shannon M, Manager at Best Western Plus Erie Inn & Suites, responded to this review
We are so happy to provide you with superior customer service each time you visit our property. Thank you for choosing Best Western Plus Erie Inn and Suites

"Good experience for staying"

5
29/05/2018

Our family stayed 2 nights in Best Western for my graduation. We all satisfied with their services. Staffs were kind, helpful, polite. Amanda was too nice to us. We love it here a lot. Strongly recommend this hotel

Shannon M, Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for recommending our Best Western Plus Erie Inn and Suites, we look forward to seeing you again when in the area!

"Good service and clean rooms"

5
29/05/2018

The room was very clean and comfortable. we arrived ended up arriving before check in time and the front desk was very nice and checked us in. Very good service friendly staff. Hotel did not smell which is always a plus

Shannon M, Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your recent review. We appreciate your feedback! We hope to see you in the future!

"Beautiful, modern hotel"

5
15/05/2018

I stayed here this past weekend with friends. Happily surprised by the cleanliness of the room and how modern the fixtures were. The breakfast options were delicious and everyone was very helpful. The location is perfect, close to everything you need. I would definitely stay here again.

Shannon M, Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Erie Inn and Suites, we are happy to have provided you clean and comfortable services. Please visit us again soon so we can show our superior customer service again.

"This place is a super-affordable gem!"

5
15/05/2018

First of all, kudos to Amanda at the front desk! She's warm, friendly and remembers previous guests. When you meet her, engage her in conversation about ice skating — she's a super pro! Rooms are incredibly clean, polished and sleep-worthy: I've always struggled to get comfy in a motel but this place has the comfiest mattresses and every amenity you could possibly want. Just passing thru from Chicago to The Berkshires and vice versa but how cool to know I could find a great place to sleep with a great hot breakfast in great proximity to I-90!!! Yeah, there'll be negative reviews but some folks are simply predisposed to seek the one wrong thing that validates their negativity. If Erie is your destination or simply your flyby, this place is worth your while.

Shannon M, Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing to stay with us again here at the Best Western Plus Erie Inn and Suites. We appreciate your return business and looking forward to seeing you again!

"Shopping Weekend."

4
15/05/2018

Nice and clean. Pleasant staff. Gladly helped with a main floor room for my elderly mother. Breakfast can't be beat. Even the coffee was good. Well worth the price for a night or two if in Erie for shopping or business. Plenty of parking too.

Shannon M, Manager at Best Western Plus Erie Inn & Suites, responded to this review
We are happy to hear you enjoyed your stay with us. Please come visit us again!

"Nice Hotel - Understaffed"

4
10/05/2018

Nice new(ish) hotel. Maybe a year old. Great staff that's very willing to help . Clean and well kept appearance. Good location for interstate and Splash Lagoon. Very short drive or a quick walk to Splash Lagoon. Plenty of shopping/restaurants within a mile. Nice rooms but on the small side. Nice bathrooms. Good temperature control however due to the smallness of the room we were in one bed was very close to the air conditioner. Too close and the person sleeping at that spot was cold. The main entrance drive for the lobby is bizarre. It's actually very annoying how it's set up. The entrance road is a narrow dead end road. You have to do a 3-point turn to get out. The carport in front of the lobby is very narrow for a hotel. It can only handle a single lane of traffic and it's very short. The handicapped parking is hidden in the back of the hotel. There are 2 elevators next to each other but they are setup with each one having its own controls. It's really dumb. For quickest service you need to press the button on each elevator. Otherwise you might pick the wrong one and just stand there waiting and in the mean time the other elevator is not even being used. Get to breakfast early because there is a smaller crowd. If you wait too long they will be constantly running out of food and the trash will be overflowing. There was only one person working the breakfast during our stay and they did their best but could not come close to meeting the demand of the guests during the busier times. There was also only one person working over night in the entire hotel. So as my title states it was a nice hotel but very understaffed.

"Terrible. Looks nice bad experience"

1
09/05/2018

Never cleaned the room. Rude staff. Under staffed. Had to change my own sheets.no towels in the pool. Asked many times for towels we were given 3 for 8 people. They never cleaned the bathroom or restocked it.

Shannon M, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Your situation is one of a kind. I sincerely apologize you did not enjoy your stay. There were many issues that contributed to your situation. These issues do not and will not happen here!

"Can't beat it!"

5
07/05/2018

Nearly new hotel with a great staff of people. This is a great value. What more could you want? I was on business but the facilities for a workout and family fun were quite enticing. Stay here....:-) !

"Pleasant comfortable room"

5
30/04/2018

We checked in on a Saturday night. A busy place, but staff was welcoming. We were on the 4th floor on the back of the building. It was quiet! Comfy bed, nice shower. Nice touch that the TV turns on to the weather channel. I understand the concerns about the noise for rooms near the elevators. The bong is quite loud announcing the arrival of the elevator. And can something be placed on the door jams to buffer the noise as they slam when people are not courteous enough to quietly close their doors? Leia, the night front desk person, was very accommodating and kind.

"Clean comfortable hotel and room"

4
28/04/2018

Two adults in a King room on 1st floor. Arrived early and room was ready, very spacious and clean. Left early before breakfast, fresh coffee and tea available all day. Easy interstate access, lots of restaurant choices near hotel.

"TOO MUCH NOISE"

1
20/04/2018

Checked in at 2pm. Was given room 211 which was literately 4 feet from one of the 2 elevator doors. Also the room overlooked the front entrance which was covered. During my stay all I heard were people talking while waiting for the elevator and car doors slamming and people making noise outside coming and going into the front entrance. Don't know why but the nmiddle elevator was turned off the whole time. Only one of the 2 elevators were working so if 3 or more people were waiting for the elevator they were pretty much standing in front of the door to my room. If i walked out id have to ask them to excuse me. I also saw that the space for the rooms mini frig was empty and they state rooms have frigs and microwaves. I called down to the front desk when I got back at night from my appointment. The front desk clerk immediately states YES YOUR ROOM DOESNT HAVE A FRIG. The hotel is a year old, don't know how it could have got broken already or why they cant go out and buy a new one. I complained about the noise constantly in front of my door and outside.below my 2nd story window. I was told the hotel is full and I couldn't change rooms. Was told the front desk manager would be informed but when I checked out in the morning nothing was said. I feel I should have been asked when checking in if it was alright that my room was minus the frig and THE PRICE QUOTED SHOULD HAVE BEEN REFLECTED FOR SUCH A POOR ROOM. . Definitely felt ripped off that this room is probably known as the worst in the hotel yet they gave it to me at 2pm . If I was the last person checking in at midnight id have no complaint as it would be my fault arriving so late. Just poor customer service.....too many other choices to stay in Erie than come here again and deal with their noise issues.

"Very Nice Hotel"

4
16/04/2018

This hotel was very nice and newer. Our room was very comfortable and very clean. The swimming pool looked great! This hotel was literally right across the street from Splash Lagoon which is why went went to Erie. We will definitely stay here again with we come back to Splash Lagoon. It was a great mini-vacay.

Shannon M, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
So glad you enjoyed you stay at The Best Western Plus in Erie!. We can't wait to have you back. Safe Travels.

"Loved this place! "

5
10/04/2018

This is a superb hotel! Great service. Except the one night guy who was reluctant to help us when we couldn't get online since the hotel was fully booked. Very odd issue for a hotel btw. The breakfast was great with the waffles you get to make yourself! The front desk staff was nice amd friendly. The hotel looked amazing. I guess all the renos really add value to this property. The room was decent sized and the washroom was fairly big. Yay! The room comes with a microwave and fridge which is always nice. The location is stellar. Food and shopping within a 5 minute drive. We'll be back for sure!

Shannon M, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank You for the incredibly kind review of the Best Western Plus in Erie, PA. We are thrilled you enjoyed your stay and look forward to your future stays.

"Very nice hotel"

5
03/04/2018

We stayed here and we were not disappointed. The staff were very polite and personable. The rooms were very clean, the only thing I was disappointed with were the beds but only because they were to hard for me but everyone else loved them.

"Front desk and managers need trained"

2
28/03/2018

Hotel is clean and very nice. The rooms are small but we are not in them much anyways. This was our second time staying at this hotel. They really need to train to front desk and management staff better. Both times we used our free vouchers and both times they still charged us for 2 rooms and this time for a day we didn't even stay. They charged our card almost 500.00!! It went to an eleven cent credit to the 500. pending then goes to a charge. It has been 3 days and 4 phone calls and is still a charge. They have no clue how to do their job. Last stay it took them almost 2 weeks to fix it. When we arrived to check in the front desk clerk was sitting behind the counter with her feet propped up on her cell phone and my husband had to get her! Hotel very nice but workers need trained better.

Shannon M, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to let us know what is happening at the hotel. I am very embarrassed to say the least and will check in to what happened during your stay. We have come along way in the last few months and this in not the direction we are aiming towards. If possible I would love to speak to about this incident. I will back at the hotel April 2nd.

"Fantastic bed and a great nights sleep."

4
24/03/2018

Room was very small, reminds me of Microtel, internet kept disconnecting, and tv channel selection was horrible. Pool and fitness center were great. Parking lot is confusing, you have to park in the rear and there is no sidewalk to front entrance.

"Hotel Visit while in Erie"

5
14/03/2018

Our family was shopping in Erie and this hotel is well situated with close proximity to shopping, restaurants and other areas of interest. The hotel was clean, newly renovated, helpful staff and good value overall.

Shannon M, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank You for taking the time to review the Best Western Plus in Erie. We hope your experience will bring you back to our hotel and area soon.

"Great Place to Stay in Erie"

5
06/02/2018

We had plans to travel, visit and stay in Erie. I'm glad we chose the Best Western. The building is virtually new and we expected it to look and feel good, we weren't surprised. The modern design and furnishings were warm and comfortable. The local artwork on the walls in all areas were nice also. The hotel staff were also very professional and upbeat, even during busy check in times. We will be back when in the area.

Shannon M, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank You for the great review. We look forward to visiting again soon!

"Nice Surprise"

5
29/01/2018

This hotel is almost brand new. I really liked the modern design of the lobby and the guest rooms. The room was pristine, and the washroom was larger than most in hotel rooms. The staff were extremely helpful and friendly. It was a last minute decision to stay overnight as I was driving and was planning to go further than Erie, but glad I stopped and stayed here. Great place to stay!

Shannon M, General Manager at Best Western Plus Erie Inn & Suites, responded to this review
So glad you enjoyed your stay at Best Western Plus and Thank You for taking time to review the hotel. We hope your travels bring you back our way soon!

"Nice place for a stopover"

4
02/01/2018

Just stayed overnight as it was a nice midpoint of our trip. Room and clean, comfortable, and quiet. Cookies in the lobby was a nice touch. Breakfast, while free, left a lot to be desired. Sausage links were fairly good. Eggs were not. Waffle maker kept tripping the breaker and not working. Understaffed as the lady working the desk also had to take care of the breakfast area. She was pleasant though.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus for your accommodations and for providing a review for Trip Advisor. We are glad that you enjoyed your room. We apologize for the issues that you experienced with our waffle iron and eggs during your breakfast. We hope that you will return to our hotel in the future.

"New Property, Excellent quality."

5
30/12/2017

We were welcomed to the hotel by staff, room was upgraded at no cost and room was excellent. Good sleep, no noise, and wonderful breakfast. Parking lot was cleaned of snow even though they had the largest snow fall ever. This is one of the better hotel rooms we have had.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thanks so much for reviewing our hotel (and for the 5 stars!) We are happy that you enjoyed your stay and hope that you will come back soon.

"Great service clean room great food"

5
22/12/2017

Staff was awesome and very accommodating. Food throughout the night as well as breakfast which was really nice since I didn't arrive until 1am. The room was large, clean and very nice. Quiet as well for a great night of needed sleep

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for reviewing our hotel. We are glad that you enjoyed your room, breakfast and our staff's customer service. Can't wait to welcome you back!

"Gave Them a Second Chance -- and they passed!"

5
01/12/2017

This was our second stay at this hotel. Our first stay was not so good. This stay will cause me to come back to them again! Our room was upgraded to a suite (we are Platinum members of the loyalty program). The room was large, clean, and comfortable. The front desk staff was very accommodating. The breakfast area was clean and the freshly made waffles were delicious. I would recommend this hotel.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thanks so much for reviewing our hotel. We are so happy that you gave us a second chance! Being so new we had kinks to work out, but are pleased to now offer our guests a great experience and are glad that you enjoyed yours. Looking forward to your return.

"Great location, hotel, service!!"

5
27/11/2017

This hotel is newer. It's clean, it's safe and the staff is courteous, professional, and informative. The beds are comfortable and the check in, check out process is fast and easy. This is our new and favorite hotel to stay in, in Erie. I used to stay at the Hilton Garden Inn....no more, this is my go to hotel now. I highly recommend it, you won't be disappointed.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thanks so much for reviewing our hotel. We are happy that you liked your stay and also that you decided to choose us! Looking forward to your return.

"Great place to stay"

5
26/11/2017

Glad that there is finally a Best Western in Erie! The hotel is clean and seems really new. It has a friendly staff and wonderful heated indoor pool! Alos, the location is very convenient, as it's near all of the restaurants and stores on Peach Street.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your review. We are so glad that you thoroughly enjoyed your stay with us.

"Nice, new, friendly :)"

4
24/11/2017

Travelled down to Erie and Grove City for a girls' shopping weekend... This new Best Western is in a good location, offers a good nightly rate with nice accommodations and a full breakfast :D Already re-booked for next year's trip !!

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thanks so much for your review! We are pleased that you enjoyed our hotel and can't wait to welcome you back.

"Fabulous New Hotel"

5
18/11/2017

This is an absolutely fabulous hotel! It is very new and very well appointed. I would recommend it to anyone wanting to shop Erie Peach St or Millcreek Mall of Grove City outlets. It is now my go to hotel for this area. It is off the beaten track and quite quiet with easy access off of Peach St. Highly recommended!

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for reviewing our hotel. We think it is fabulous, too, and are so happy that you stay with us when you visit Erie. Can't wait for you to return!

"Not impressed"

1
17/11/2017

I was not impressed with service at Best Western at all. Room met standards and was typical hotel room. Did need to ask for extra towels though reservation specified four guests, only enough for two. Shower door looked poorly cleaned. Big concern was no hot water both mornings. Brought to attention after first morning to front desk staff, who said hotel was busy will have maintenance check boiler. After second morning complained at check out and was told that hotel full so busy time and should consider showering at non peak hours. Also no coffee both mornings at breakfast. Mentioned to breakfast staff, who rolled eyes and said was making it. Second morning most breakfast items missing, including bagels, coffee, yogurt and jam. When asked for items told hotel full and out eat something else. Neither concern was met with apologies or recommendation on what can do to improve. Though visit Erie at least twice per year, I will not chose to stay at this hotel again.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your review. We appreciate your feedback so that we can improve. Our staff and I sincerely apologize for our shortcomings during your stay and we hope that you will consider staying with us again so that we may provide you with a superior experience.

"Peach Street Adventure"

3
09/11/2017

If you're looking to do some Peach St. Shopping than this location in strategically placed!! The rooms are beautiful, the bed was very comfortable and the pillows had my friend wanting to buy them! I just wished the room was clean...there was dirt and debris in both the main room and in the bathroom behind the door and around the toilet. This is why the rating is only 3! But, I'm willing to give the location another chance to see if the cleanliness was an isolated experience...stay tuned for my return trip!!

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am so sorry that your room was not clean. We are taking measures so we may provide a superior stay for all of our future guests. We anticipate your return so that we can give you a better experience and gain 2 more stars to your review. Thanks!

"Nice New Motel"

5
06/11/2017

Everything great except the people above us allowed their child to run and jump continuously. Had to call twice to front desk to ask them to stop once at 5 pm and once at 1030 pm. Noise stopped as soon as the desk clerked called them

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your review!

"Modern but NOT Clean"

2
06/11/2017

We switched rooms 3 times due to lack of cleanliness. Room 1 did not appear to have been swept/vacuumed. There were black lint balls and presumably pubic hair in the bed linin. The night stand/lamp areas were dusty and had hair on them. The shower glass was cloudy and streaked. The bathroom mirror had toothpaste spattered. Room 2 had two moths fluttering around the room. This room also did not appear to have been swept/vacuumed and the mirror was also grubby. We settled with room 3 because we were tired of switching and surrendered to the conditions due to frustration. This room also had same lack of vacuuming/sweeping as well as blue soap residue on the shower wall and lack of shower glass cleaning. The bed linin was acceptable. While stepping out for the day on Saturday, the housekeeping person outside our room offered to service our room when we were exiting. We asked for a fresh set of towels and washcloths, she voiced she would do so. When we returned that evening, nothing was cleaned, straightened up, nor were fresh towels or washcloths provided. Like we were forgot about. Lastly, the included breakfast was nice but the staff refilling the food could have been more prompt and friendly. The young girl working here was observed to be a little rude when she was asked by another guest if there was more bacon coming out saying; I'm getting it (with an attitude). Kinder communication when out of something saying something like 'more of X will be right out mama' would have been a more welcoming response. Front desk staff was nice and made attempts at accommodating us and extended apologies.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize for the housekeeping issues that you experienced. I assure you that we are now taking considerable action to resolve these issues so that we may provide a much better experience for all of our guests. Please consider staying with us again if your travels bring you back to Erie so that we can show you that we have greatly improved.

"New, clean and friendly"

5
30/10/2017

Excellent location, new and reasonably priced. Very friendly staff but get to breakfast early. Complimentary coffee and early checkin was a bonus Comfortable beds, decent sized tv and pleasant decour we wil be back

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you!

"Nice Hotel"

4
25/10/2017

This was just an overnight stay for us, so we didn't spend much time here. The staff we dealt with were friendly and helpful, and the room was very good. We had easy access to our first floor room and the room itself was very clean. I would definitely recommend this hotel to anyone going to this area.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thanks so much for choosing the Best Western Plus- Erie. Glad you enjoyed your stay!

"Erie - Presque Isle"

4
25/10/2017

Best Western was very new and beautifully decorated. Easy on and off to expressway. Close to the Casino as well as Presque Isle. The only negative was the cleaning staff could have done a better job. Would definitely recommend this Best Western.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review and stay with us.

"Clean and Great Location"

5
23/10/2017

Went for our sons hockey games and hotel was clean and was close to highway. We were a little late for the breakfast, but were able to still help ourselves to what was there (it was still warm) and the staff even turned the juice machine back on for us after it closed and got us some hot water for our tea.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thanks for your feedback. We are glad that you enjoyed your stay!

"beautiful hotel"

5
22/10/2017

This is a Beautiful hotel, pricing is good and it is located by everything and it is right off the freeway. We got a great nights sleep and the pillows were comfy as well. This hotel is brand new and still has the brand new smell which is also a plus in my book.

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you! We are pleased that you enjoyed your stay.

"VERY POOR HOUSEKEEPING"

1
16/10/2017

read many reviews of how poor the housekeeping was but I just thought people were being picky until i found out first hand how bad. The floor was not swept, alot of hair in the bed, hair in the shower, towels thrown on the shelf. Its like the housekeeper just came in and made the bed which by the sounds of all the reviews that is done alot. will not stay here again.....

Marilyn S, Director of Sales at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am so very sorry that we failed in our housekeeping for your room. We are actively putting new standards and also employees in place to ensure a marked improvement in all of our housekeeping. We would greatly appreciate a second chance with your business.

"Fantastic!"

4
15/10/2017

I have been visiting Erie for many years and have stayed at many different hotels in the city. This is one of my favourites. Very clean and modern and the staff were very friendly. Breakfast was included which was good. The staff were attentive at keeping the items filled up on Saturday but on a busy Sunday morning they quickly ran out of items and no one seen to attend to it. All in all a good stay and I would definitely return.

"Adequate, but disappointed "

2
15/10/2017

Initial impression is a new, nicely appointed, economical, clean hotel. However, after a two-night stay, a series of not-so-insignificant annoyances will prevent us from selecting to stay at this location for future visits to Splash Lagoon. Room was fine, but bathroom plug did not work, there was no kleenex in the dispenser, nor anywhere in the room for that matter, and no paper/pad to be found. The shower 's small shelf had not been cleaned (soap remnants and hairs left behind to greet us) which caused us to question if the shower had been cleaned at all. Breakfast staff was abissmal-everything (napkins, milk, syrup, etc.) was out of stock and the front desk staff had to deal with multiple requests/complaints from guests in addition to their own tasks. Upon checkout this morning, I provided a list of the issues that management/ housekeeping/maintenance should address in the room we had just left. The man at the front desk, who was quick to mention that he was only covering at this location, he managed another hotel and was not the manager of this location, did not apologize, nor thank me. Poor customer service all around. One exception - the man working at the front desk on Friday, Oct. 13 when we checked in about 5pm - was great! Promote this man because he gave an excellent first impression, knew what he was talking about, and was very personable. If you are looking for an economical option, this is adequate but I can't recommend staying here if there are other available options. Oh, for fans of ice, they only have ice machines on the 1st and 3rd floors. This is a real pet peeve of mine, but looking at a vacant space right across from us, where an ice machine used to be, every time we opened our room door was just. plain. annoying.

"This is probably an excellent hotel by inadequate and untrained staff may be their demise...SAD!"

2
14/10/2017

We left this hotel on a holiday and at breakfast the desk clerk was also taking care of the breakfast buffet and she was NOT happy...understandable!! She accidentally spilled milk on floor and didn't clean it up as probably needed to return to front desk duty. Help arrived about 8:45 but don't know if he was on staff...he walked through the spilled milk and coffee but did mop it up before leaving through a door behind the front desk. In addition, bathroom floor dirty and found numerous long black hairs in shower stall and floor - ugh.

"Poor managment"

2
13/10/2017

We recently stayed at this hotel expecting it to be nice as it is fairly new and we typically have good experiences with best western. The front desk worker was friendly but obviously not fully trained as she had some difficulty checking us in and was unable to perform all necessary functions (apply our rewards points) as she wasn't yet trained on this. On our walk to the elevator, there was a large bag of trash sitting in the hallway. Upon arrival to our room, we found the room to be obviously occupied by another group as the tv was on and the room torn apart. We made our way down to the desk again and received a new room. This room was fine, clean, and comfortable. The breakfast selection was pretty minimal compared to other best westerns. The new front desk staff also had difficulties applying our gift card which took nearly 15 minutes to complete this process. Also, that same bag of trash was still located in the hallway by the elevators. Overall, this property has great potential but obviously needs some systems and training in place to allow it to function up to par.

"Great New Property!"

5
11/10/2017

This is a new property that opened February 2017. Of course everything is in working order and looks great. The staff was friendly, professional, and helpful, and genuinely appreciative of the business. The only issue is that there is no sign to tell you where it is, so follow your electronic map faithfully. If you don't know the address, you'll likely drive by, and even if you do, the turn is immediately after exiting I-90, so be sharp. Not Best Western's fault, but be aware.

"Okay place"

3
10/10/2017

There is limited parking area when you drive up to the lobby entrance. There is adequate parking behind and on the sides of the building after check in. You use the entry doors at each end of the building but the elevators are in the center. It's as if the building was built facing the wrong direction on the property. Staff was very nice & efficient. We did see a large bag of trash trash on the floor between the lobby and the elevator. Although the bag was gone in the morning, it was replaced by liquids and stains with a "Wet Floor" sign. Lack of staff, time or pride? Our king bed room was very clean but also very small. There was no chair or space for another chair other than the one at the desk. The bed was comfortable which was good because if you weren't at the desk this was the only space available. The bathroom and shower were good. It was a walk in shower with a sliding glass door, plenty of hot water. Breakfast fare was standard but not great. At 8:00 am one of the three cereal dispensers was empty, the eggs were only warm, the bacon was under cooked and the coffee had floaters in it. If you only need a clean place with a comfortable bed, this place is okay.

"New Hotel - lacks organized staffing"

3
10/10/2017

My husband and I stayed at this new hotel on our way to Michigan. The hotel is very convenient to I-80/I-90, as well as restaurants and shopping. However, upon arrival we were given the wrong room number which required a return to the desk. After receiving what was to be our correct room number, we walked into a room that had towels all over the floor, bed unmade and clothes which remained on a desk. This was not an early am checkin! After calling the desk to advise something was radically wrong, we were asked to once again return to the desk. Thomas advised they were having difficulties with housekeeping and they would upgrade us, which they did to a first floor suite room. Unfortunately, the bathroom toilet was soiled but the bed appeared clean. At this point, we were exhausted from traveling and did. Or call the desk again. Nice hotel ... needs management change!

"Need on-site management"

2
03/10/2017

First appearances show a nicely decorated, modern, comfy and spacious room. However, sheets had not been changed (bed was made up over used sheets and pillow cases), the bathroom floor hadn't even been swept so obviously not mopped, the beautiful shower enclosure hadn't been cleaned, (floor of enclosure dirty, doors streaked with soap scum), bathroom mirror streaked. None of the floors (4 floors in this facility) had functioning pop machines, and even the lobby didn't have Coke or Pepsi. The lobby coffee machine was also not working. The desks copier wasn't working, so we couldn't get a print out of our stay & payment. We had paid for 2 rooms, and when our kids went to their room, it hadn't even been touched. The desk clerk had to go room to room to find one that had been cleaned (even though the maid had marked them as being serviced) If the owners of this place don't start taking an 'on hands' part in the running of this facility, it is going to continue to get bad reviews and lose business.

"New, Clean and Reasonable Price"

4
02/10/2017

We stayed two nights and the hotel is new, price for a room was reasonable and the rooms and hotel overall was clean. The staff however are short handed and could use some extra help. However even though things were hectic at times, they always were courteous and helpful. We would stay there again.

"Very nice new hotel"

4
30/09/2017

It is a very good location, close to downtown and the lake. The hotel was very new when we stayed there. It was nicely furnished and decorated. The rooms were very quiet and we did not hear anyone in the rooms around us. The breakfast was good and the shower is very nice.

"Newish property, but not trouble free..."

3
26/09/2017

While checking out this newish property with a drive-by, I observed they have an electric vehicle charger. As I was driving an electric vehicle, I decided this would be a convenenient place to stay. Using the Best Western mobile website, I booked a suite with two queen beds (all suites at this property are "studio" suites, that is, a single oversize room). Upon arrival, I was informed that they did not have a queen suite available. Instead, I was offered a king suite, at a slightly reduced cost. The young lady that checked us in was very apologetic and anxious to make us happy. [I suspect that this property, as a cost saving measure, does not perform housekeeping on all used rooms on a daily basis. Business was very slow when we were there, and I am guessing they have housekeeping as needed. Consequently, the suite type I reserved had not been cleaned (I'm guessing), but the Best Western reservation computer showed they were available since the prior guests had checked out.] Unique among the "studio" suites I have stayed in, this suite had two large screen televisions (one in the sitting area and one facing the bed). The generic "clean remote" for the televisions had a non-functional button for closed captioning, something which my wife and I need. I was able to borrow a branded remote from the front desk, but she had to take batteries from the remote that operates the lobby and breakfast area televisons. The branded remote easily activated the CC. As many recently constructed hotels are doing, the suite offered a shower only, no tub. (The property does have a few rooms with tubs.) The shower must have been designed by someone who never showers! There is no place to set your soap, shampoo and conditioner when it is not in your hand. It is three straight walls and a sliding glass door. Females have no place to set their feet when trying to shave their legs (like a low step or seat). One other new "feature" many new hotels are offering, sliding bathroom doors, was NOT present at this property. Thank YOU! The room's air conditioner is controlled by a wall mounted thermostat which we found to be very responsive. The room had a large refrigerator (no freezer) and a microwave. The lobby area has a coffee maker that brews coffee instantly and offers both regular blend, decaf and hot water. Always available. They use the new "touch" key cards, which functioned very well. The "do not disturb" sign actually stays on the door when placed there by guests. My primary motivation for selecting this property - the electric vehicle charger. Guess what, it does NOT work! A sign at the charger refers users to the "front desk" if assistance is needed. The two front desk persons I talked with had absolutely zero knowledge about this charger. This is a fairly new property. It was clean in all public areas and our room was very clean. There is plenty of convenient free parking and adequate handicap parking. Included breakfast buffet was adequate, although they only had one unlabled pitcher of milk out.

"Great hotel over all! I have been staying here every week for the past month and the employees are great!"

5
25/09/2017

Great place to stay. Staff is awesome. They know what day I'm coming and all it takes is a phone call and they save my room. The rooms are great and the bed is so comfortable I wish I could take it home! Lol

"Sooooo NICE!!!"

5
25/09/2017

Great 2 day stay, absolutely gorgeous hotel, wonderful decorating, cozy beds, clean room. Love the walk in shower, no more tubs!! Beautiful bathroom. Rooms a 'tad' on small side but for us we didn't care b/c we were there just to sleep. I can't comment on food per se, we only went for coffee but from what we saw it's standard hotel food, lots of carbs, boiled eggs and yogurt, not our thing. I would stay here in a heartbeat again when back in Erie.

"Good location"

4
18/09/2017

Stayed for two nights. Good location right off Interstate 90. Lot's of restaurants a short drive away. Not the largest of parking lot but we had no issue finding a spot to park during our stay. Breakfast was not really that good with the watery eggs but it is included in the stay so can't complain too much. Also house keeping was a bit lax since they did not remove our used towels or empty the waste containers. I would stay here again.

"Disappointed in Erie."

2
18/09/2017

We were on the last night of a two week tour of the Northeast. Erie, PA was the last night of our trip. Check in was ok, but Ashely needed backup help. Our first room had not been cleaned. Second room reeked of cigar smoke. Nonsmoking hotel??? Third room was fine. Breakfast was a mess from the start. Not enough food, no attendant to tidy up or refill empty dishes, not enough seating. This BW has been open for less than six months. What a disappointment. There are two other hotels on either side who will certainly be our choice on our next trip. On a very positive note, ASHLEY, who was running the entire hotel, was awesome!!! She needs a promotion!

"Newer hotel"

4
17/09/2017

Stayed for 2 nights, staff were friendly but many didn't seem to know their jobs. Computer seemed to stump most of them. Newer building so everything was like new. If you short, the beds are a tad difficult as they are high. Seniors might have a problem. Nice breakfast buffet. The pool while on the small size was nice, same with exercise room.

"BW +, Erie, Pa provided the worst of everything"

1
10/09/2017

My wife and I always try to stay at 3 diamond hotels or better. As new as this facility is, it proved to be the worst of the worst. Major problems are caused by understaffing and very poor construction. My list of many complains was transmitted to Best Western but their local management didn't even call me back. Breakfast included no coffee, stale food and few tables. Room had too many problems to enumerate including the 3 entrance light switches that do nothing except the middle switch turned on the neon light for the right hand switch! The dead bolt did not line up with the striker plate rendering it useless; there was also no chain lock to stop intruders. The elevator was inoperative and the signs stating so were on torn pieces of paper on some floors. Check in and check out were awful because of only one grossly inexperienced person, grossly overworked (e.g. With the morning person required to service breakfast and the front desk)

"Great hotel for price"

4
07/09/2017

Brand new hotel with great prices. Interior was nicely decorated. Indoor pool. 24hr fitness center. Very helpful staff during my stay as I had some noise issues with guests next to me. Hope they build more BW Plus soon.

"Comfortable and clean"

5
02/09/2017

We were very impressed with this hotel. Beds were comfortable, room was clean, staff was very courteous and the decor was beautiful. We loved the warm salt water pool. Wish there was a jacuzzi, but the warm pool was nice.

"Great value, clean stay!"

5
01/09/2017

Just passing through Erie for a night and needed a place to stay - this place was perfect! It was very clean and comfortable - nicely decorated with a contemporary feel. It seems relatively new, and well kept. Would definitely stay again!

"Double charged card! LOUD!"

1
28/08/2017

Will never stay here again. The only perk was that it was clean. It is extremely small and LOUD! There is absolutely no peace there. We could hear everything single thing in the hall, the rooms next to us and above us. The biggest problem was we booked through a third party, they charged our card and when I went to check in they asked for my card just to have on file, I was told they would only charge$1. I checked my card and they recharged it! So glad that I just paid over$600 for 2 nights at a junk hotel. I called and they told me this is standard and my card would be reimbursed in a week. Thank God I didn't need to pay bills with that money. I was told by all 3 desk attendants that my card would only be charged$1.

"Had a great stay."

4
28/08/2017

I really liked my stay, the interior was beautiful. The room was a little small but it was okay for two people. Breakfast was good but crowded. I would recommend going earlier. For the value I would recommend.

"Great stay, money well spent"

5
28/08/2017

This is an amazing hotel at absolutely great rates. Location is easy to access, so many restaurant options and this location is the cleanest we've stayed in over the past few years! Great rates, good breakfast options and a clean warm pool to relax in late in the day, what more could you ask for?

"Impressed"

5
27/08/2017

Great hotel. Very clean and comfortable rooms. Hotel staff was pleasant and welcoming. There are a number of great restaurants in the immediate area. Far exceeded our expectations. I would definitely stay again.

"Best Western Erie Inn and Suites"

5
27/08/2017

I found this property to be very well appointed with the lobby being especially attractive. As with all B/W, the employees were helpful, eager to please,informative and very friendly. The room was clean, beds comfortable and the room quite big as well. I would not hesitate to stay at this facility in the future if I were ever in the area again. It gets a two thumbs up !!!

"Nice, New, Poor Housekeeping"

3
24/08/2017

Arrived several hours after check in and were told they didn't have a room, they found us one within about 20 minutes. Upon entering our room and looking it over, we immediately noticed the bathroom was not cleaned, there was hair all over in the shower, hair all over the bathroom floor and used towels under the sink. We then found a sticky substance all over the floor of the walkway and it appeared to have not been mopped. We asked the desk to have someone come clean the bathroom and mop the floor, which they said they would do while we were out. When we arrived back to our room the sticky area was still there as well as the hair in the shower. The rooms are nice, the hotel itself is new. I would stay there again, but would really look the room over before getting settled. Staff told us the turnover rate is terrible, the housekeeping seems to be severely under staffed or poorly managed. The microwave actually had food or liquid crusted to the plate and had obviously not been wiped out.

"New hotel, lacking some perks"

3
24/08/2017

This hotel is the most expensive Best Western my husband and I have stayed at this year (out of 7 or 8). It is new and the lobby is very clean and modern looking. It is configured like a modern hotel with room doors on interior hallways, always a plus. On the downside, there were no fresh baked cookies available on arrival, something we have come to expect at Best Westerns, although, to be fair, one of the other Best Westerns we stayed at this year didn't have them either. It also didn't have any other little extras that we have seen at one or two of the other Best Westerns (complimentary bottled water in the rooms or little snack bags for Best Western rewards customers.) Since it was the most expensive one we have stayed at, the lack of little extras was that much more disappointing. It did have scrambled eggs and breakfast meat on the breakfast buffet, another thing we have come to expect from Best Westerns, and we were very happy to see that. The rooms, while new and clean, were small and somewhat cramped. All in all, I would say that this hotel was adequate, but nothing special, at least not as compared to many other Best Westerns.

"Very clean, beds are a little firm for my taste"

5
21/08/2017

Amy at the front desk was very knowlegable about every area of the hotel Room waa a bit small but we adapted and politely compromised. The maid had left extra towels before we got into the room. Therefore I didn't have to looking for to bath towels during an awkward time. This is a very clean place with very pleasant people working her. AMY AT the from desk was extremely helpful and seems to know the ins and a outs. Of the whole hotel , which leads to quick and efficient solution. I would definitely srmts her again!

"Food and exterior cleanliness"

1
21/08/2017

Unacceptable conditions in the kitchen food preparation and in the food service area where there was broken waffle mix dispenser, Cold Cereal laying all over the area, lack of milk and coffee, and no hot food such as eggs or bacon which had ran out. There was no effort made to cleat this mess cleaned up unless everyone was able to see what a pig pen it was. The lead front desk person, Jensen was not working that shift that day otherwise I am quite sure it would have been cleaned up by her.

"Poor from start to finish."

1
20/08/2017

This was a bad choice from start to finish, we arrived a little early at 1pm (check in is 3pm) I asked if our room was available? since I pre booked and pre paid for two nights, and the girl at the front desk made it clear that check in was at 3pm...NO EXEPTIONS!!! House keeping was still being done?? really? ok whatever..So when we came back at 3pm along with a dozen other folks, of course it took 45 minutes to check in, and the two women working at the desk looked beyond stresses, and the girl who told us to come back at 3pm was ending her shift at that time, hmmm how convenient for her? We finally got to our room and were not thrilled about being right beside the elevator which dings loudly every time someone gets on and off, at this point we did not want to go back down and deal with the staff again, or we would have changed our room. The room itself was not very clean, stains on the carpet made me feel that this hotel was much older than it was. We took advantage of the breakfast one morning and that was one morning to many! What a disaster, cereal everywhere, no body came to maintain the breakfast area for the 45 min we were there, there was no milk or cream most of everything was gone or in disgusting state. Best part of my stay here was leaving, chose another hotel Erie has many.

"Great location and rooms, but..."

2
16/08/2017

I was prepared to give this hotel the benefit of the doubt regarding the lack of personnel, I was wrong in doing so. We stayed here for 2 nights, August 13th - August 15th 2017. We were travelling with 2 small children and chose this hotel because of the rate and distance to the shops/Splash Lagoon. We arrived at the hotel at 4:05pm on the 13th to check in and there was no one at the front desk or at the office. We waited about 5mins and still no one, my husband had to go to the door of the office and call out for someone, still nothing; 2 couples entered the lobby and both said 'Good luck finding someone, no one is ever here'. We finally found Katie, a member of housekeeping, who apologized profusely for the lack of staff/front desk staff. She searched everywhere for the person, Amy, who was supposed to be at the desk. She even called someone to obtain a phone number for her. At this point it was now 30 mins that we were waiting with a 3yo and 1yo, Katie was ready to go from floor to floor looking for Amy. Finally Amy showed up mumbling 'sorry' and looking disheveled, we got our key cards and finally made it to the room, at this point now 40 mins later. Pros: Katie, for going above and beyond and the rest of the housekeeping staff for being so friendly. Rooms were clean and spacious, beds comfortable, mini-fridge, tv, and microwave were great. Close to the shops and Splash Lagoon. Check-OUT was quick and easy. Cons:Check-IN was horrible. We had towels but only half a roll of toilet paper upon check in. Outlet in the bathroom did not work. Honeslty, I've never been more disappointed with a hotel's service (we've stayed at numerous BWs across the USA), with all the complaints that were on here regarding the check-in process you would think something would be done to correct it. More training perhaps or maybe an additional body between the hours of 4pm and 8pm.

"HORRIBLY RUN FACILITY - SAD"

1
14/08/2017

We arrived late evening with rsvp for (2) king suites and were met with rude front desk associate telling us there weren't enough rooms (only 1) and we would have to find other another room somewhere else. This was Saturday night! I was traveling with spouse, adult children and a 91 yr old parent. I contacted the BW 800 number and via speaker phone, two separate representatives confirmed my valid reservations at which time Stephanie (who only provided her name when I insisted.) threw herself across the counter, arms spread out while lamenting she doesn't have enough rooms for other guests who were also scheduled to arrive that night. Stephanie also refused to provide a number for A general - regional manager. The 800 # representatives advised Stephanie she was obligated to find us alternate lodging even if it were a competitor. In the meantime, sympathetic guests were sharing their own horror stories of rooms not being cleaned, no linens and electrical outlets not working. A 2nd front desk clerk (Lisa) returned to the counter and was doing her best to help. Lisa was kind. However, she had just cleaned (3) rooms herself and was folding towels for the guests who were standing in the lobby waiting for them to come out of the dryer. An 800 number representative also verified our reservations with Lisa. However, in her best attempt, she didn't have any rooms available. After a lengthy and upsetting ordeal, Stephanie handed us the # to a different hotel chain 30 miles in the opposite direction to which we were traveling and said we would need to call ourselves. We wound up at the Cobblestone Inn in Corry PA. The Cobblestone Inn service, facility and management out performed Best Western in every way. How sad for Best Western as they try to improve their image. What a terribly run operation. Best Western should be very concerned about the lack of organization, management and horrible overall customer service at the Erie PA location.

"New Hotel with a lot to overcome"

1
10/08/2017

Many issues with this brand new hotel, elevator not working properly, no fridge in room, 2nd TV not working, and breakfast area was a total disappointment with the setup and service. Very limited staffing and service was below standards.

"Great location and price but seriously understaffed!"

3
09/08/2017

The hotel is quite new and appealing but that won't last because they are severely understaffed and the carpets, walls and many surfaces are already stained, chipped and showing wear. Breakfast was a joke as the front desk person was also in charge of keeping the breakfast stocked....so there wasn't coffee or utensils or hot food. Housekeeping didn't make the beds and didn't clean properly. The fitness centre did not have air conditioning on and there wasn't a water cooler or fountain. They had a shelf for towels, but no towels were available so there was no way to wipe down equipment...gross. The hotel has great potential because it is quite attractive and in a great location, but I see it becoming run down really fast.

"Would Not Stay Here Again"

1
09/08/2017

Upon arriving at the hotel, I spoke with a young lady at the front desk that signed me in. Part of the paperwork that I was asked to sign and initial was for any damages to the room during my stay.  I told her that I would not sign or initial anything until she went with me to the room and we looked at everything together.  I also told her that when we came back down that she needed to initial and sign that everything was okay in the room . Upon entering the room with her and my granddaughter we found a very sticky substance in the entryway and part of it into the bathroom. She walked in the room very quickly looked at things and said, "Everything is fine".  I said "You didn't even look in the bathroom to see if there was any damages in there and what about this horrible sticky stuff on this floor".  I asked her had the room been cleaned and maybe could we have another room.  She said don't worry the housekeepers are just across the way and I'll have them come in and clean it. My granddaughter and I left went down to get our luggage and when we came back we found her in the room with a rag and a squirt bottle trying to get this sticky substance off.  A very poor job done and I was not happy that the housekeepers had not come in to take care of it. We went ahead and chose to stay in the room. We weren't there very long and for no reason at all one of the lamps turned on all by itself. It was quite unsettling as we thought maybe there was something wrong with the wiring in the wall. We immediately unplugged the lamp. The other table lamp was plugged in, but was not working and I had to push it into the outlet further to even get the lamp to come on. Again we felt the wiring was very poor in this room and we unplugged that lamp too.  The fan in the bathroom sounded like a jackhammer. For a newer Hotel these kinds of things are unacceptable. In the morning, 7:15, I went down to the breakfast area to get coffee.  The coffee carafe was empty, the Lazy Susan that held the cups had not been filled,  and both big bins of garbage were jam-packed to the top with old stinky garbage. I went to the front desk and told the gentleman that they needed to be changed out and there was no coffee. This again assured me that housekeeping was not doing their job and that they had no one assigned to the eating area for breakfast. There were no eggs or bacon, the Danish that they had were so old and stale you couldn't eat them, the fruit was so ripe that you didn't want to eat them, and after telling the gentleman there was no coffee earlier there was still no coffee. Very poorly done and the food very unappetizing. The elevator on the right hand side was not working and a sign saying " Out of order".  Again that made me feel very uneasy to know that electrical and the elevator was unsafe. The carpeting in front of the elevator had filthy dirty coffee or drink stain all over. This carpeting needed to be steam cleaned and address by housekeeping or by janitorial service. Again this reassured me that housekeeping was not doing their job and made me feel like I was staying in a dirty Hotel. Went to use the swimming pool and there was only one towel. Again, no one servicing that area either. I would not recommend this hotel to anyone, especially those that are used to staying in clean hotels and with much much better service. Also, the staff is very unorganized and everybody wondering around looking  like they didn't know what they were doing. Very unprofessional. They need a lot of work. Upon saying that, I asked three other people before leaving there what their thoughts were on the service and the cleanliness of this hotel . All three said they would not stay there again. There was one lady that said she had stayed two nights and her room was never touched for making beds or anything else.  She said she was not staying the third night and was looking for another hotel.  

"Nice new hotel, but needs some work"

2
09/08/2017

Everything is nice and new, but upkeep is lacking. We walked in to check in and the front desk girl was complaining that everyone kept coming in and she can't get her other work done. Went up to Our room and there was a huge stain one the carpeting right outside the elevator. Room was nice. No tub, but a shower worked for us. Housekeeper came to tidy up but neglected to even change the empty toilet paper. Wi-fi ran good the first day, but was horrible the second day. Front desk girl the second day was running the breakfast area between checking people out and answering phones. Breakfast area was out of a lot of things, including milk for cereal and spoons. There was no ice machine on the second floor and the vending machine was broken. No towels in the pool area. Just need to hire more people to help out in lacking areas.

"Very poor"

1
09/08/2017

The room was never cleaned properly. Plus when the front desk was told it was oh well never offered any compensation for it. Also the elevators kept breaking down with people on them. Not safe at all.

"Good"

4
02/08/2017

Good experience in the actual hotel. The place was clean and the staff were helpful and kind. My problem was with the website, which for some reason colored my experience overall (and shouldn't have). I'm also not a big fan of having to write 200 words in this field in order to offer feedback.

"Off to a Bad Start"

2
31/07/2017

Front desk had no coverage upon our arrival... for 20 minutes, leaving us puzzled, angry and frustrated. Almost capacity hotel and very understaffed! For a new hotel, the AC was noisy..chugging and went on/off all night like a "60"s hotel. The king size bedroom was on the small size, but well-appointed with a very nice bathroom. The noise ..hall and other rooms was on the high end. Standard breakfast, but not enough seating at times. Attendant did a good job replenishing food. The pool needed attention..looked cloudy and had dirt on the bottom. For the price we paid....not pleased with this property!

"Go elsewhere"

3
29/07/2017

The hotel looks brand new. Unfortunately so is the staff. We waited more than 15 minutes at the front desk for someone to check us in. Finally flagged down a maintenance person to go find someone. The person who did show up said "Oh, sorry, our systems have been down all day - can you come back in half an hour?" OK then. When we finally did get checked in, the internet didn't work. Didn't bother reporting it given the earlier issue at the front desk. The room itself was fine - clean and typical Best Western quality, and basically brand new. At breakfast next morning, the food was OK, except they ran out of hot water for tea, and ran out of orange juice. Again, trying to find someone to restock the items was an exercise in frustration. Once again, no one was at the front desk, and no staff were in the breakfast room area. Eventually, another guest found a hotel maid who helped restock the missing items. The hotel is nice enough, but they need better management, and either more staff or better trained staff. Someone should always be at the front desk.

"Go somewhere else"

3
29/07/2017

This hotel looks brand new. Unfortunately, so is the staff. We waited about 15 minutes for someone at the front desk just to show up to allow us to check in. Finally flagged down a passing maintenance person to get someone. The person who did show up said "oh, sorry, our systems were down all day - can you come back in half an hour?" Once we finally got checked in, the internet password didn't work. I didn't bother complaining, given the poor experience at check in. The room itself was fine - typical Best Western. Breakfast the next morning was OK too - decent quality, but they were out of hot water for tea, and once again, no one around to replenish that or other items that ran out. Next time, I will stay somewhere else.

"Nice place and stay, one mistake."

4
29/07/2017

This was a nice hotel and stay. One mistake at check in keeps me from a rave review. The original assigned room was not properly cleaned and ready. 2 half emplty soda bottles in the frig. plus note pad sheets with notes left on table. obviously the maid did not complete the room or use a check off sheet. We received a new room and all was well with it. The desk girl was very responsive and helpful in responding to the issue and solving it.

"Best Western Plus Erie"

3
25/07/2017

Best Western is a new hotel but didn't live up to my expectations. It was clean and had nice amenities, however, the room was small. The breakfast buffet could have been better staffed. I thought that the value of the hotel for the money was not good.

"Overall Experience"

5
24/07/2017

It was the most clean hotel I have ever stayed in. The price was reasonable for the amenities and quality. Staff was very friendly and helpful. If the hotel was full to capacity the pool might be a little small but the pool and area was clean and the water was at a great temperature.

"guest"

5
22/07/2017

Room was very clean, Breakfats was good, staff was very friendly and helpful. The family loved the pool area. The hotel is close by for any shopping needs. We look forward to staying there again in September.

"Overall excellent"

5
21/07/2017

Very well trained employees, great! But one person had to do two jobs when we checked out. This young lady in the morning had to run the breakfast ( filling items) and the front desk. We could not check out, just left with returning room- cards.

"Immaculate Rooms"

4
20/07/2017

The rooms were extremely clean, beds were comfortable, bathrooms clean and modern. The only complaints are that housekeeping staff lets doors slam in the am when they start cleaning (easily fixed hopefully) and that there was nothing left for breakfast when we went down around 8am.

"Very clean and comfortable"

4
20/07/2017

One of the nicest BW plus hotels that I have stayed at. Staff needs better training and there needs to be a manager on site to deal with problems. I had a few problems and there was no one to fix or report to.

"Very Nice"

5
18/07/2017

I had an upgraded room to a King Suite and it was great. Two tvs, sofa, tables, and the bed .... very comfortable. Has only a stand up shower, no tub. I had choice of wifi or wired internet. Indoor pool is small but warm and perfect for a quick dip. Coffee is always on in the lobby. Lots of parking. Eating places nearby. Breakfast was great. I think that this is a new hotel. No complaints. I would stay here again.

"Dirty, Ghetto and Understaffed"

1
18/07/2017

My family and I stayed in a 2 queen room this past weekend for a short trip to Presque Isle. I should've known better than to wait to check in after going to the beach. I should've checked in before. We got to the hotel around 6:00 after a long day at the beach. Check in was fine and then we went to our room. First, the door was propped open...for what reason I don't know but after everything I witnessed, the reason can't be good. We set our things down and went into the bathroom and the toilet had poop stains in in like somebody had either just used it or they never cleaned it. So I sat down on the bed to call the front desk and found hair all over the linens, including hair that looked like pubic hair. The man who checked us in said that there weren't any of the same rooms available and offered to come up and clean the toilet. Finally after waiting for almost a half hour or more, the front desk clerk came up and cleaned our toilet and then I told him about the dirty linens on the bed. I ripped all of the linens off and told him that if he gave me new ones, I would gladly put them on. He told me that the 2 comforters on the bed were the only 2 comforters that he had and that he would wash them for me. While all of this was going on, the front desk clerk who cleaned our toilet told us that he would bring me linens back after he dealt with the broken down elevator. There were two elevators....one was just sitting on the 2nd floor with the doors open while the one next to it was stuck shut with people inside. Later on in the evening, it appeared that the people pried themselves out of the elevator as the doors were pried open. Never was a warning sign or anything put up to let people know to stay away from the elevator that was stuck between floors. On top of all of this my teenagers were swimming in the pool which didn't have any towels for them to use and there were sticky glass stains all over the tables in the room. The front desk told us that he would give us a discount so when we checked out the following day and he wasn't there, we checked to see if he did and he gave us a discount of $10.00!!! $10.00 for a disgusting room. In addition, the walls and ceiling are paper thin and if you're on a lower floor like we were, you can actually hear what people are saying outside 2 floors down. All in all, this hotel was a bad experience. Our stay was on Saturday and I still haven't heard from a manager after leaving my name and number. Do yourself a favor and spend a little more money and stay somewhere that is at least clean.

"Did not meet expectations"

2
17/07/2017

My fiancé and I came to Erie for the half marathon which fell on the same weekend as roar on the shore. Needless to say it was pretty difficult to book a nice room due to the volume of people in town for the event. I decided to book directly with Best western at a pay ahead guaranteed rate on their site. When we arrived at the hotel, the front desk clerk took awhile to pull up my reservation and give us a room. We shortly found out that it was because they overbooked the hotel for the weekend & somehow (even though we booked/ paid in advance), we were part of the overbook. They sold out of the room we had booked and instead gave us another room at the same rate. We wanted a king and instead were given two queens, this isn't what I paid for and I was not offered any sort of rate adjustment. This is all before we were informed gently that the elevators were out of service and that unfortunately our room was on the highest floor -4. This meant we had to climb 4 flights of steps with our heavy luggage and also back down them the following morning because the elevators were still inoperable! Luckily neither of us are handicapped! How do you operate a hotel like this?! I understand things happen but the two major inconveniences we had weren't even properly acknowledged by the hotel other than some type of apology. I would at least expect a credit or something for what we paid for the room. Outside of how this situation was handled, I will say the hotel itself is very nice. It's clean, the beds are comfortable and they do have nice ammentities such as a pool and fitness center.

"Looks can deceive - do not be fooled; it's a very poor hotel experience"

1
13/07/2017

This is a newer hotel that has a posh "West-Elm" look but it's just a terrible experience. When we checked in at 11.30 pm at night (after driving all day) and went to our room, we found the beds unmade, towels all over - clearly it had not been cleaned. Turns out that they do not have any more 2 queen rooms even though that's what we reserved. So it was one bed and a sofa bed. Then in the middle of the night for some inexplicable reason the AC unit power turned completely off - when I woke up sweating I had to manually turn it back on. One of the several switches by the door controlled the refrigerator. So when we turn off all the lights, we inadvertently switched off the fridge with our food inside for the night. And here's breakfast at 8am: waffle machine not in use, cereal running low, no milk to add, no spoon eat with, no scrambled eggs, no sausage, and plenty of people waiting, and not a single hotel manager even bothering to oversee the breakfast. The only people there who were helpful although completely flustered were the front desk girls (both at night and in the morning). There were bunch of manager-type people hanging out in a room next to breakfast not even bothering to check. Not at all recommended. I've stayed at the H2 Hilton literally across the parking lot and it is way better!

"Definitely Needs Improvement!!!"

2
13/07/2017

Yes, this is a new hotel, and the quality of their service is in need of improvement! When we checked in, we were eligible for an upgrade... We were told that they were full and no upgrades were available. We went up to our assigned room, and the door was propped open. We told the front desk that it appeared that someone else had a key to this room and that we wanted another room. Lo and behold, we were given an upgraded room. The room appeared to not have been vacuumed for several days. While it was a comfortable room, it could have been cleaned better. The breakfast was OK. They replenished the scrambled eggs out of a plastic bag (while we were standing there watching)! The pastries were days old. The best part of the breakfast were the self-prepared waffles! They ran out of coffee twice in the breakfast room, however, always had coffee in the lobby. Twice out of 5 days our room was not cleaned! We never received an explanation as to why they were not cleaning our room. And, when they did clean our room, again they did not vacuum (or clean the coffee table)! Ugh! Finally, when we tried to checkout (at 4:30 AM), there was nobody at the front desk to help us. We knocked on the office door, looked in the kitchen, called out for someone several times, and ended up waiting 10 minutes for the front desk person to come in from taking a break out in the parking lot! The location of this hotel is good. With this lack of attention of quality service from the staff, it is just a matter of time before it starts to look like the discount hotel that it is!

"Newly Built. Nice Clean Hotel. Friendly & Helpful Staff!"

5
10/07/2017

Newly Built. Nice Clean Hotel. Friendly & Helpful Staff. Close to Shopping and Food. Steak n' Shake, Golden Corral, Chick-fil-A & Krispie Kreme are 5 mins away. Hotel has Free Breakfast Too. Will definately stay again!

"Over rated"

3
07/07/2017

We recently spent two nights at this hotel. The hotel is quite new so it is nice and clean and in good condition. It is modern but a low budget hotel. I suppose considering the cost it is not bad value. However there were disappointments and some good things. Good things include the location and its proximity to shopping, restaurants and some of the attractions. The disappointments include only having one chair in the room and that was an office chair. We had a room with a king bed. If you wanted to relax for an hour before bed you were out of luck unless you crawled into bed. Nowhere to sit. When asked for another chair they could not provide one. Pool was small and no hot tub. Breakfast was organized confusion with inadequate food supply and seating. Done at 9am. HVAC system was either not set up properly or the maid was finger poking. Controls were mostly disabled so no adjustment to the high air velocity. Poor system. The problem with this penny pinching budget hotel is that the one staff person not only checked people in and out but provided the breakfast, mopped the floors and did whatever was required to the best of their ability. The staff person was friendly but not very helpful and that was understood as they were kept over busy so in turn service suffered. I will not return and will likely opt to pay a bit more for some of the finer things one would expect when staying at a new reputable hotel chain. Best Western has not won my future business.

"Excellent clean hotel"

5
05/07/2017

Very nice and helpful staff. Also a very new and clean hotel!! Went for a long weekend over the Fourth of July and my girlfriend and I were very surprised at the quality of this hotel. Everything was clean and new.

"Highly Rec"

4
04/07/2017

Staff is great and extremely helpful. Hotel is very clean. Breakfast is plentiful. Easy access to everything. I would definitely stay there again. We were so satisfied with the staff and hotel that we stayed there again instead of staying elsewhere for a cheaper price.

"My stay was horrible!!!!"

2
29/06/2017

First, there was no toilet paper in the restroom. My daughter had to wait 20 minutes until I got one. We went to a soccer tournament and our team did not make it to the finals. When I tried to cancel my last day, they told me I had to cancel 24 hours before. One of my friends who stayed in the hotel next to us canceled and only had to paid a $25 fee.

"Lots of disappointment"

2
26/06/2017

Looks nice from the outside , but lots of issues inside. We reserved 2 rooms with 4 people in each room, so thought we were getting adjoining rooms. Sorry, rooms not cleaned yet at 5:00 even though check-in is at 3:00 so 1 room on 2nd floor and 1 room on 4th. Okay, we can deal with that. The ones on the 4th floor ended up being moved to 2nd floor because of dirty bed...gross ! Bed on 2nd floor had blood on the comforter, took hours to get it replaced. I could go on and on, but will just say I would never recommend this hotel to anyone. Needs help from management to housekeeping.

"PErfect"

5
24/06/2017

New hotel. Very clean and quiet. Easy access from freeway and a lot of stores and restaurants near by. Will definitely stop again for overnight visit or longer. Really nice pool and fitness area. Stopped here while traveling from Ohio to Rhode Island. Good value. The air conditioning is really cold. Showers are step in without tub but larger heavy glass sliding doors vs a grabbby shower curtain. I saved this one as a place to go back to in the future.

"New Hotel But A Few Issues"

4
19/06/2017

Overall, a decent hotel. Newer, decor is nice, location is good, just off I-90. Very convenient. Bed was comfortable, but rooms are small. New flat screen TV's with plenty of channel selections. Overall, the stay was above average. A few things to note - Parking lot is strange. You have to basically park on the sides of the building, only a few spaces by the main entrance. The turn radius in the small main entry way is so tight, you have to back up and redirect your vehicle. There is next to no handicapped parking, and it's on the side of the building, not in front. Construction worker trucks were in handicapped spots, with no placard. The room itself had no chair to sit in, your seat is the bed. Makes it uncomfortable to just relax and watch TV or read. It seems like they're still working the kinks out, because the building is not very well situated on the property. Not sure we would stay again, as handicapped parking and a chair in the room are basic "amenities" that we prefer to have when traveling.

"Nice Hotel but they have something of mine that I want back!!"

2
17/06/2017

My little ones and I stayed for a weekend in May, we were in town for my sister's college graduation. The hotel was nice, it was clean and new. Easy access to the highway and there is plenty to do in the area. After returning home (Upstate NY), I realized I left my Steve Madden jacket in the hotel closet. I called the hotel right away. Long story short, I have talked with the hotel staff 3 times now..each time they confirmed they have my jacket. They have not yet returned my jacket!!!

"New Hotel but parking is not complete"

4
17/06/2017

This is a very new hotel and the exterior and interior are all new and clean. The room was quiet and everything works well. The only issue was the parking lot is not complete and you cannot drive around the hotel yet. You pull up to the entrance to check in and it can be difficult to turn around to find an open parking spot. Staff are helpful and the parking was our only negative. Give it a couple of months and the parking should be complete.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, We look forward to seeing you again!

"Pleased"

5
12/06/2017

We were very pleased with our experience at this hotel! Two issues we noticed were the odd location of the front of the building in relation to the entrance of the parking lot. We were initially confused where the main entrance was. The front desk staff could have dressed a little more professionally.

"Beautiful hotel"

5
10/06/2017

This hotel is beautiful, the service was excellent and the staff was very friendly. It's a brand new hotel so everything was in perfect shape. It's located in the heart of the city with plenty of shopping and restaurants nearby. We'd definitely stay there again.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
On behalf of the entire team, thank you and we look forward to seeing you again!

"Great hotel with a couple small issues"

4
25/05/2017

Breakfast looked good but when put it on the plate it was horrible. The bacon didn't look cooked all the way and the eggs were so dry you could blow them off the plate like dust. Parking lot is not complete and drive to front entrance is not complete either. This creates a definite issue when they are busy. Mattress was not very comfortable to me or my girlfriend.

"New BW in Erie"

5
23/05/2017

Stayed a week for funeral. Excellent staff, clean & quiet. Good hot breakfast and better than average coffee from machine in lobby as well as breakfast room. Modern decor and light bright colors throughout the hotel made stay pleasant.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for your kind words. Your review lets us know what you like about the hotel and this helps us to provide superior service to all of our guests.

"Best western Erie, PA"

3
21/05/2017

Good price. New facility but maybe thin walls and appeared poorly built (poorly fitting counters in bathroom) Good beds. Poorly staffed so that front desk person was also having to service breakfast room.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, Your feedback is appreciated, it helps us to know what we can improve to make all future stays more pleasant.

"Great place to stay"

5
19/05/2017

Hotel is conveniently located just off interstate on Peach Street, giving quick access to shopping and restaurants. Check in was smooth. Room was clean and neat, furnishings still new in appearance. Breakfast was usual hot/cold hotel offerings and adequate. Breakfast area was spacious & clean.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
On behalf of the entire staff, Thank you for your kind words and taking the time to review our hotel. We hope to see you again.

"Amazing!"

5
15/05/2017

Great place to stay. Stopped in as a halfway point to our destination. Anyone who knows me will tell you that I am very fussy when it comes to hotels and where I sleep. It was Very clean and comfortable. I would definitely stay there again!

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, Thank you for the kind words, we look forward to seeing you again!

"On the road again!"

5
03/05/2017

We were only here for one night and were very pleased with our choice of this hotel. It was wonderful after a long days drive. The beds were very comfortable the showers great and the breakfast was wonderful. Would not hesitate to stay here Again and would definitely recommend to our friends.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, We appreciate your feedback, this helps us to know what you enjoyed and what we are doing well. We hope to see you again!

"Basic comfortable stay"

3
28/04/2017

We stayed at the Best Western Plus Inn & Suites in in early April, 2017. My husband and I travelled from the Toronto area to do some shopping at stores we don't have here in Canada. Our first night we stayed in Erie and shopped around the area there. The hotel was very conveniently located, comfortable, but a little disappointing. The Room: The room we had was on the first floor, conveniently located close to the side entrance and front desk area. It was fairly spacious and had regular amenities including a desk and chair, coffee maker, mini fridge, flat screen tv, a chaise lounger with side table and a king-size bed with two bedside tables. There was no real closet, however, there were two bars with hangers by the door and an iron/ironing board was stored in that area as well. It was rather noisy, as people coming in from the parking lot had to pass by the room, the main lobby was just a few steps from our door and in the morning you could hear people in the breakfast area. We were provided with free Wifi in the room. The Bed: Typically my husband likes hard beds and I like more of a memory foam type bed. This bed was somewhere in the middle and quite comfortable. There were four pillows on the bed: 2 labelled "firm" and 2 labelled "soft" to choose from. There was a duvet with cover and a light blanket on the bed. It was kind of cold in the room, and we would have liked an additional blanket - but were too lazy to ask for one! You probably could get an extra from the front desk but there wasn't an extra in the room. The Bathroom: The bathroom was large. It seemed we had an accessible room as the shower had no tub and was very large with a hand rail as well. The sink and counter were basic, but there was a lot of room to put out toiletries. There were plenty of bath towels, hand towels and face cloths. The hotel also had mini bottles of shampoo, conditioner, body lotion and two bars of soap available for use in the bathroom. The Amenities: We didn't use any of the amenities included in the hotel except for the breakfast/breakfast area. There was a pool and seating area in the main lobby with a computer, but aside from that I couldn't tell you what else the hotel offered. The Breakfast: I was thoroughly disappointed with the breakfast offering. Breakfast started at 7am until 10am. We went at 8:30 and there was only a few random pastries, cereal and yogurt left. The waffle mix was all out, there were no hot items left at all. They did have coffee, tea, juices and milk to drink. My husband let the front desk know that there was nothing left, and then we packed up to leave. On our way out we saw the staff refilling items. So we packed our car and then went back to eat. There were scrambled eggs, breakfast sausage links and waffle mix to make your own waffles. They never refilled the syrup, but we were happy that the food was refilled before we left. Also, there was food all over the floor by the breakfast bar and messes on the counter from other guests - it didn't get cleaned up until the breakfast time was close to over. It was kind of gross in my opinion. Overall, we would stay here again to give it another try, but we would request a room on the second floor or higher.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, From the way you described the room it does sound like you had a handicap accessible room, a standard room would have a closet with a door on it. We appreciate the thorough review, your feed back lets us know what we need to improve on and the things we are doing well. On behalf of the entire team, I apologize that your stay was disappointing. We hope to see you again.

"Loved this hotel !"

5
14/04/2017

I am so glad I booked my stay here! The bed very comfortable , room was roomy, clean, inviting. Snack beverages and things we may forget to pack by the desk so you can pay for them or charge them to your room even include frozen meals and ice cream in pints or by the individual goody. A great hot breakfast before heading out the door. I can't say enough about the check in desk staff !!!!

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, On behalf of the entire staff, thank you for the kind words. We truly appreciate your input, this allows us to know what you enjoyed. We are happy to be part of your family's trip and hope to see you again in the future.

"Bit of a work in progress"

4
13/04/2017

This is a nice hotel. It's only a month or two old. I think that while it is nice now, there are some things that will get better when they with time/experience. It would have been nicer if the parking lot was complete. As it is now it's slightly difficult to navigate. Also, I think they're trying to figure out some things like how much of the different breakfast items they need to have in stock. That being said, I did enjoy this hotel. The beds were very comfortable and the front desk was very responsive when I asked for bedding for the pull-out bed. If it matters to you please note that the bathroom (at least in my room) had a shower only, no bathtub. That was fine for my family, although opaque glass (or something else to provide privacy) would have been nice so the sink could be used while someone else was showering. My only other complaint was the choice of carpeting for the stairs. I'm not sure who chose that, but wow. I know it sounds like I have a lot of complaints, but really I did enjoy my stay and would stay again in the future.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, Please do not feel as though you have complained too much. Being a new property there are still something to be learned and some adjustments to be made, Your input is greatly valued, this gives a chance to know what could be improved. Thank you for your kind words about the staff, I am pleased that they helped you in a timely manner. We hope to see you again so that we can have the chance to exceed your expectations.

"Family getaway"

5
12/04/2017

We would definitely stay at this hotel again. We enjoyed the fact that it was brand new and so beautiful. Staff was friendly and very helpful. The room was perfect for our little family. Very clean! We enjoyed the location so close to everything and very convenient.

, Front Office Manager at Best Western Plus Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, On behalf of the entire team, thank you for your kind words. We are happy that you enjoyed your recent stay with us and that we were a pleasant part of your vacation.

"Ok"

4
12/04/2017

Overall it was a very nice stay my kids enjoyed the pool. I just think the breakfast could use a little help. We went out for coffee that was more our taste. The beds were really comfy and the bathroom was very spacious

, Front Office Manager at BEST WESTERN PLUS Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, We truly appreciate your input and feedback. This allows us to know what you enjoyed and what we can improve. We hope that you will consider staying with us again so that we can have the chance to exceed your expectations.

"The place to stay!"

5
11/04/2017

Our stay at the Best Western Hotel in Erie PA was terrific. The staff was friendly and helpful. The room was the cleanest we have seen. We trust Best Western as a reliable place to stay when we travel.

, Front Office Manager at BEST WESTERN PLUS Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel, We are very happy to hear that you enjoyed your stay with us. On behalf of the entire team, Thank you for the kind words. We hope to see you again!

"Very good"

5
09/04/2017

The hotel is new, very modern and close access to I-90. We would stay again. Staff were very friend and very helpfull. Could have used more staff for Breakfast as there was not enough food prepared.??

, Front Office Manager at BEST WESTERN PLUS Erie Inn & Suites, responded to this review
Thank you for taking the time to Review our property, We are happy to hear that your recent stay with us was a pleasant experience and that you plan to come back. We are very sorry that your experience with breakfast was not satisfactory but we thank you for considering to give us another chance with that

"Beautiful best western ---- just opened and was very nice--- very clean and bed was extremely comfortable------ breakfat"

5
05/04/2017

and bed was very comfortable-----breakfast was good and was hot!!! There is no option for a military discount in the on line registration for this Best Western. The Staff we dealt with were very pleasant and professional. Will definitely stay here again!!!! Glad to see a Best Western finally in Erie that is right off of the Interstate. Easy to find.

, Front Office Manager at BEST WESTERN PLUS Erie Inn & Suites, responded to this review
Thank you for taking the time to review our hotel! I am very glad that your stay with us was pleasant and I am even happier that you will be back to stay with us again.