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Best Western O'Hare North/Elk Grove Hotel, Elk Grove Village

3.5/5  - basé sur 377 notations.
100 Busse Road, 60007-1624, Elk Grove Village, United States - See map

The beautifully and freshly renovated guest rooms at the Best Western O'Hare North/Elk Grove Hotel have your convenience in mind. Reliable, fast Internet and a complimentary full hot generous breakfast are just a few of the amenities that we offer. We offer Sleep and Fly Packages and 24-hour shuttle service from Chicago O'Hare International Airport (ORD). Call the hotel direct for details. The hotel is conveniently located in the heart of Chicagoland.

Best Western

O'Hare North/Elk Grove Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 377 guest reviews
NOTE ISSUED
Excellent
101
Very Good
117
Average
77
Poor
39
Terrible
43
REFER TO NOTICE
Business Business
80
Couples Couples
106
Family Family
95
Friends getaway Friends getaway
27
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Location... poor shuttle service"

5
25/06/2018

The hotel location is great. Shuttle service from Hotel to Airport is always on time; Shuttle service from the airport to the hotel is whole different story. The 2 times we called upon the shuttle, we had to wait around 2 or more hours for it to arrive. The next time, we decided to take a cab; the cab driver gave us a tip we used the next day. Get down on the Rosemont station and then take and Uber.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. But, it's only through your eyes that we can accurately assess the quality of the services we provide. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Michelle S.

"Belongings Held Hostage"

2
26/05/2018

The stay started out fine - the woman who checked us in was very friendly and professional. Rooms were clean and comfortable enough. But we had an incident which kind of ruined our experience. We had flown into Chicago to start a road trip on Route 66. We got there the night before so we could start the trip early the next morning. We were picking up our rental from the airport in the morning, just before the timing worked out better with the length of the rental and the price. When we got home from dinner that night, we set up a shuttle to the airport with the gentleman working the front desk at that time. When he asked us what time our flight was, we explained we weren't taking a flight, but picking up a rental. He set us up for the morning and everything was all set. In the morning, we decided it would be easier to pick up the car and bring it back to the hotel to load our stuff in. We took the shuttle with one other family, picked up the car, and came back to the hotel around 0630, to find the key to our room wasn't working. It had demagnetized the night before, so we headed to the front desk to get it fixed again. The woman working at the desk said that since we had taken the shuttle to the airport, they figured we had checked out. Okay, understandable. But since we hadn't checked out, we just needed our key reactivated to get our stuff. She said the shuttle was only free if you get on a flight, and since we "fraudulently" took the shuttle to the airport we had to pay her $10. I told her no one ever told us there was a fee to take the shuttle to the airport. She kept saying I needed to pay her $10 to get my stuff out of my room. The man who set the shuttle up for us the night before never mentioned any such fee, and on top of that, we took the shuttle with another family, so it's not as if an extra trip was made. She finally relented, waived the "fee" and let me get my own belongings out of my room. She was pretty rude about it and seemed super annoyed. I work in the travel industry, and I know how things can be, so I VERY rarely complain. But this was pretty terrible customer service.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to review our property on TripAdvisor. Feedback like yours helps us to see what areas we are doing well in, and highlights what areas can use improvements. I am so sorry to hear about the difficulties you experienced with our front desk and shuttle services. We very much appreciate and value your comments although I am shocked to hear that you were told you would be charged for taking our shuttle. Our 24 hour shuttle service to O'Hare Airport has always been complimentary to our guests. We are one, if not - the only hotel in this area that offers this service completely complimentary and 24 hours a day! If you would like to contact me directly to discuss your stay further, you can reach me by calling the hotel directly. We are very proud of our hotel and the services we provide, and would love a second chance to showcase this to you. Kind Regards, Michelle S. Property Manager

"Decent Value. Access to O'Hare."

3
18/05/2018

I stayed here on a quick business trip to the area. There is an airport shuttle, but it is a bit of a drive (roughly 20 minutes) to the hotel. The hotel is relatively clean. It is dated, but there have been some attempts to bring the rooms up to standards. Customer service is nothing exceptional, but not bad for a place of this caliber. I was always a little disappointed that the decaf coffee was cold by the end of the day. Those little types of touches definitely put the likes of Garden Inn/Hampton/Holiday Inn Express brands another notch up. The breakfast is your standard fair for these types of hotels (mediocre fruit, make your own waffles, mediocre bagels/pastries). Can't say I would recommend it, but no need to avoid it if the price is right.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey. We accommodate many guests each evening, many of which are traveling for business purposes- and we try very diligently to make each guest's stay a pleasure. The typical 5 star hotel services such as 'mints on pillows' is represented at our property by our outstanding customer service and staff. But, it's only through your eyes that we can accurately assess the quality of that service we provide. I would like to apologize that you did not get to experience this during your stay. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Michelle S.

"Bladzik Squad"

5
05/05/2018

A very easy access to and from the hotel made travel a lot nicer. Easy to find restaurants and fuel stations.Friendly staff and great TV stations if you just wanna veg in your room. CLEAN rooms were also a plus.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. But, it's only through your eyes that we can accurately assess the quality of the services we provide. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Michelle S.

"Airport stop"

3
01/05/2018

We stayed as a part of a larger group. The hotel is nice and clean, but is desined to cater to O'Hara passengers and not suitable for anything less. The rooms are small and packed with furniture; the location is a bit goofy.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey. We accommodate many guests each evening, many of which are traveling from O'Hare International Airport - and we try very diligently to make each guest's stay a pleasure. The typical 5 star hotel services such as 'mints on pillows' is represented at our property by our outstanding customer service and staff. But, it's only through your eyes that we can accurately assess the quality of that service we provide. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Michelle S.

"My official Chicago stay now!!"

5
12/04/2018

Clean, convenient, friendly, and quiet. Need I say more? The staff were extremely helpful, accommodating, and friendly. The lobby and rooms were very clean, AND everything worked!! The best part--i could tell from the parking lot that they were fairly full...and it was Friday night...and when we went to bed, it was QUIET. I will definitely reccomend this hotel.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for our guests. I will of course share your kind words with them so they may enjoy them also. We are dedicated to providing an exceptional service and accommodations to each of our guests which we could not do this without the caring, efficient staff that makes our hotel shine. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Convenient for Airport"

4
08/04/2018

Just a 20 minute drive to the airport makes this worth while. We always appreciate reasonable priced rooms especially after coming back from New Orleans. Unfortunately one of the shuttles was broken down but we were advised at check-in and were grateful for an apology letter later. Thanks for coming back so quickly to pick us up after return flight. Much better than Best Western in Milwaukee West. We will be back to IL for next flight out and stay here!

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such kind feedback! We very much appreciate and value your comments and will share them with our team. We are very glad to hear your return shuttle went smoothly Your survey responses serve as encouragement to all our staff as we always try very diligently to continually improve our services by providing an exceptional experience for our guests. Thank you again for sharing and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Airport near by"

4
29/03/2018

We stayed here as it was close to the airport as well as to the cemetary we were going to for a family funeral. Although it was right next to the expressway and very noisy outside we did not hear that while inside the room. Nice choice of breakfast items however the eggs were cold when I had them but shortly after they put out a new tray.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be for a more enjoyable reason. Kind Regards, Michelle S.

"great hotel"

5
28/03/2018

no super close to ORD but far enough away that you can get a much better price. newly remodeled, great staff and hotel shuttle. Makes for a perfect stay. Always stay here for business in the ORD area.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and have shared them with our team. We are very proud of our hotel and the services we provide, and we are very glad to know you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kind Regards, Michelle S.

"Great place to stay near Ohare Airport"

4
19/03/2018

I stayed here for a business trip I had in the surrounding area. I was overall well satisfied and happy with my stay here. The front desk and staff was great. They were courteous and friendly. They also offered shuttles to the hotel in the morning. The hotel included a breakfast with the room. It was a small buffet with pancakes, fruit, cereal, sausages, potatoes, and eggs (among other things). It might not have been a 5 star spread, but it was comparable to anything you would get at Dennys or Ihop. The rooms were comfortable. They were well heated (since I stayed there in the winter). They offered several movie channels along with the usual local and popular cable channels. The bathroom was clean and had ample hot water. The only thing I wish they had was additional lights. I thought the room wasn't lit so well. Although the hotel is right next to a freeway, I couldn't hear any sound coming from it. However, the entrance to the same freeway was a mile away. The immediate surround area had a couple of restaurants, which I didn't try. I'd recommend having a car if you stay here. Downtown Chicago was about 30 minutes away by car on a Sunday morning, but it took me about 1hour and 30 minutes on a Monday morning (a lot of traffic!). Overall, I would recommend this hotel for people on business or traveling with kids.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for our guests. I will of course share your kind words with them so they may enjoy them also. We are dedicated to providing an exceptional service and accommodations to each of our guests which we could not do this without the caring, efficient staff that makes our hotel shine. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Absolutely Go Elk Grove BW"

5
19/03/2018

I stayed there for . couple of nights solo and really enjoyed it. The hotel is clean and the staff is very friendly. The room was nice and comfortable and I wish the bathroom lights are so brought enough.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. But, it's only through your eyes that we can accurately assess the quality of the services we provide. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Michelle S.

"Helpful and friendly."

4
25/02/2018

We had to arrive a day early to beat a snow storm and the woman at the front desk gave us a good tip for dinner near the hotel. We ended up staying three nights...two before our flight and one after our flight. The breakfast was very good and they offered a grab and go bag if it was ordered the night before if the breakfast wasn't open before you leave. They were very accommodating. Be sure to book your airport shuttle ahead so they know the numbers for the van. Great friendly shuttle driver and he was prompt.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey with such kind remarks. We very much appreciate your kind words, and I have taken the liberty of passing them along to our staff so they may enjoy them also. We try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests, so it is a pleasure to know we are doing well. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant that the previous one. Kind Regards, Michelle S.

"Great Value!"

4
19/02/2018

This was a clean and updated hotel, great price and free airport shuttle that runs every hour 24 hours a day, just what we needed! It is within walking distance to a couple restaurants. We stayed here because we had an early morning flight, this worked out great! We would stay again!

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Great Hotel and Location!"

5
12/02/2018

Stayed at this property four nights. It had been a very long time since I staying at a Best Western property. Was a very nice property! Wonderful room and very comfortable bed and the staff was excellent! I made a call to the hotel just prior to staying. The lady who took care of me was extremely pleasant and such a very friendly and helpful individual. I had a nice hot breakfast which was included in the price and free wifi. I will definitely stay again next time I am in the Chicagoland area. Thank you!

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for our guests. I will of course share your kind words with them so they may enjoy them also. We are dedicated to providing an exceptional service and accommodations to each of our guests which we could not do this without the caring, efficient staff that makes our hotel shine. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Excellent Hotel"

5
04/02/2018

Hotel Staff is exceptional. Includ ing the drivers. They staff is very professional, and friendly. Atmosphere of hotel is always clean, cheerie and a very positve experience. I enjoy staying at this hotel!!

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and have shared them with our team. We are very proud of our hotel and the services we provide, and we are very glad to know you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kind Regards, Michelle S.

"Great hotel"

5
09/01/2018

Had a great experience staying at the hotel. The clerk at the desk provided a great place to eat for dinner. I went with a friend that lived there, she was very happy when I told her this is what the clerk at the front desk recommended. No problems with the car parked at the hotel.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Good hotel deal with parking...pretty small room"

4
24/12/2017

We stayed here the night before our flight out of O'Hare. The hotel was nice and clean but the room was pretty small. We could barely get the luggage cart in the room and close the door. We got a good deal for 2 nights and 17 days of parking. The shuttle was very nice and new and runs every half hour. We left at 5 am and got to the airport in about 15 minutes. The shuttle driver was lovely and waited a few minutes so we could get on. Other than the room being a bit tight space wise, the hotel was good.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Jamaica transit stay"

4
19/12/2017

I love the shuttle service and the breakfasts. Staff are caring. She called in to check whether our group was not missed at the airport for the shuttle. The room looks clean and neat. The next day we were properly dropped off to the airport

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"BEST Western"

5
30/11/2017

Me and my daughter stayed here for 3 days and everyone was so nice! I especially enjoyed Maria in breakfast! Nidia helped me with getting around Downtown. I think her name was Abigail was so sweet to my daughter. I would definitely recommend staying here if you're flying into O'Hare. The Shuttle drivers were amazing and I didnt have to wait too long getting back to the hotel. I would suggest not charging for the cribs for the babies.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for our guests. I will of course share your kind words with them so they may enjoy them also. We are dedicated to providing an exceptional service and accommodations to each of our guests which we could not do this without the caring, efficient staff that makes our hotel shine. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Best Back For Your Buck"

4
29/11/2017

Had the mis-pleasure of staying at the dilapidated Days Inn across the street from BW my first 2 nights in Elk Grove. For $10 more per night I was EXTREMELY pleased. BW is clean, friendly, safe and comfortable!

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Nice rooms "

4
27/11/2017

This best western was as I expected, this the reason I chose it. The reception area was nice and up to date, tidy, and smelled nice. The room was a bit smaller than I expected but overall just fine. Everything was kept well and seemed clean. I am a bit of a freak and always check for bedbugs as soon as I get into a room. I am happy to say there were none. The breakfast provided was great and fresh. The only downfall was there was no pool. Other then that I would definitely book here again.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and have shared them with our team. We are very proud of our hotel and the services we provide, and we are very glad to know you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kind Regards, Michelle S.

"Friendliest Staff i have ever encountered"

5
17/11/2017

I was extremely surprised by many aspects of my stay. the room was very nice and updated, the breakfast was delicious each day, and most importantly the staff was beyond friendly. Smiles and laughs are a great way to start your day. I was told good morning about 50 times, Everyone was smiling. And it was very reasonably priced to boot. I can't recommend this location enough. Such a great value for the money. Not what i was expecting from one of the more reasonably priced hotels in the area.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete a review of our property with such positive feedback! We very much appreciate and value your comments and I have shared them with our team. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Best Western WOW customer service"

4
27/10/2017

I called the Hotel, they did offer shuttle service, the gentleman on the phone said he would contact the shuttle driver to wait for us, she did, shuttled us to the Hotel. The lady at the counter was wonderful, looked up my BV Points, gave us a nice room. Internet worked fine. We needed to be back to the airport early, arranged a 5:30am shuttle. We were completely satisfied. Thank you BV for hiring great people.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. But, it's only through your eyes that we can accurately assess the quality of the services we provide. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Michelle S.

"Cozy stay"

4
15/10/2017

It's a new remodeled hotel by the airport. There is only one shuttle service between hotel and airport / hour. Wish there were at least 2 shuttles services /hour....breakfast seems very nice, hot food available!

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey with such kind remarks. We very much appreciate your kind words, and I have taken the liberty of passing them along to our staff so they may enjoy them also. We try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests, and now offer 2 shuttle during the weekdays. We are working towards offering 2 shuttles at all times. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant that the previous one. Kind Regards, Michelle S.

"Business trip"

3
15/10/2017

We spend in this hotel one night we come there very late in the evening and we leave early in the morning The room was clean but the breakfast is was very bad they can make a better breakfast They have free parking

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such kind feedback! We very much appreciate and value your comments and will share them with our team. We do offer different breakfast options every day, and we apologize you did not have the chance to experience these different options. Your survey responses will serve as encouragement to all our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Michelle S.

"Great stay"

5
14/10/2017

Close to the airport. Used the park, sleep and fly. Felt vehicle was safe. Shuttle bus drivers were friendly, kind. Bed was very comfortable. Restaurants close buy so we did not have to drive for food. Very quiet hotel

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey with such kind remarks. We very much appreciate your kind words, and I have taken the liberty of passing them along to our staff so they may enjoy them also. We try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests, so it is a pleasure to know we are doing well. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant that the previous one. Kind Regards, Michelle S.

"Business Trip"

4
12/10/2017

Best free breakfast I have had in a lpng time. Real eggs, ham, sausage, fried potatoes, and a good cup of coffee. Bed very comfortable and a quiet room. Good exercise room and very convient to the airport. Excellent value.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. But, it's only through your eyes that we can accurately assess the quality of the services we provide. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Michelle S.

"Best Western - Elk Grove, IL"

4
10/10/2017

This hotel is a very good value with a tasty breakfast, helpful, pleasant staff, quiet, clean and comfortable rooms. The hotel is situated in a very easy to locate area with access to Higgins (72) and Busse Highway (83).

"A nice quiet hotel"

5
07/10/2017

The hotel check-in was easy and the staff was friendly. I know it is close to the airport, and although I could see the planes from O'Hare coming and going, it was not on the flight path and was quiet. Parking was plentiful and convenient. And access to and from the hotel was easy. The room was comfortable and I got a good night's sleep. Nice place!

"Thought it would be closer to O'Hare"

3
02/10/2017

I thought this hotel would be closer to O'Hare then it is. There is actually ANOTHER Best Western that is truly closer to O'Hare. Very nice building - Shuttle was very nice too - just had to wait about 45 minutes for the arrival/pickup - that was at 10:00 PM. I called to request shuttle pick up and she told me he had just lefts, so it would be at least 30 minutes. I called at 40 minutes - she said she would call him - and then there he was calling my name. Late check in = no dinner - so I asked for a yogurt from the breakfast area fridge and was told no - just for breakfast. Room was clean, on the first floor - right by the door. I was traveling alone and this concerned me a bit, but I didn't hear any commotion or any in and out - so all was well. Breakfast was fuel for the body. Eggs, potatoes, sausage and it looked like cut up bologna. Waffle station, orange and apple juice. Oatmeal, yogurt, bagels, bread, little donuts and little muffins. Enjoyed the fresh fruit to add to my yogurt...after the yogurt defrosted in my room...it was frozen solid. While taking a shower I was happy to see the soap, shampoo and conditioner dispensers hanging in the shower, but they were empty - so make sure and grab the toiletries from the sink before you step into the shower. Shuttle Drivers were both very nice, as was the Front Desk.

"Good stay close to O'Hare"

4
23/09/2017

We stayed one night as part of a park & fly deal at this hotel. Good shuttle service to/from airport. About a 15 minute drive. The parking lot seemed reasonably secure and we had no issues. We only used the room to crash after a long over seas flight. The 2 double beds were fine. It does have an old window ac unit that was somewhat noisy. Room had been remodeled and was fine for our needs. Breakfast was just ok. Considering the options around O'Hare, this is a good value.

"Poor Stay at Best Western O'Hare/Elk Grove"

2
22/09/2017

Travel extensively and pick properties primarily based on location to meetings. Even though I planned to stay at least 2 nights at this BW hotel, I decided to check-out early due to my unsatisfactory experience; the room is dark and gloomy due to color combination, the bathroom is not well lit and, most importantly, this place has such poor internet (at least my room) that I could not work. The room phone was dead and the air conditioning hardly cooled. I do NOT recommend this hotel since there are MANY better options in the area. Will NEVER return.

BestWesternHotels, Corporate at Best Western O'Hare/Elk Grove Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Pre-vacation"

4
18/09/2017

Checking in was efficient. The customer service was great. The beds were nice. However, there were no real food choices for the continental breakfast. It was filled with carbs and fruit, no variety. Very basic. The shower was everything. The unfortunate part is that the lights near my room blew out so it was dark at the end of the hallway forcing the staff to plug up lamps in the hall, kinda unprofessional. Overall, I would consider staying here again.

"very helpful staff"

5
16/09/2017

I had a great stay, front desk people were very helpful with any needed accommodation. I needed a place to a cake to take to work and they made room in their break room fridge for it. Very thankful for all their amazing customer service.

"Noisy, poor internet & expensive"

2
16/09/2017

Many of the rooms are too noise, i.e. all the rooms to the main road. The internet in the room was very poor, i.e. "low speed" or no internet at all. The price for this hotel is much too high compared to the quality. Our recomendation: Find an other hotel!

"Horrible scam of a property"

1
14/09/2017

Do not stay at this hotel. It is a scam, just looking to make extra money off its guests. I was charged $1295 for a luggage cart they lent me, and $250 for a pet fee after they ok'd me having a pet with my documentation. They. Lain they have me entering the property without a dog or without showing documentation, but refuse to release the footage. Because they are lying. Beware this property and its manager bob Weingart. Horrible customer service and a complete sham of an operation.

"Park and Fly Hotel Near O'Hare"

3
13/09/2017

Check in was smooth and the young lady working behind the desk was professional. We parked our car for two weeks prior to our stay, so we used the shuttle to the airport the day of our arrival. The driver couldn't have been nicer and was very helpful with our heavy bags. Upon our return, we called for a pick-up at the airport and the driver arrived within 15 minutes. Hotel lobby is clean and in good repair. Our room on the third floor was clean and in decent condition. The furniture was somewhat shop-worn, both the sink and shower faucets dripped, and there were some strange lumps underneath the carpet , but the bed was comfortable and bed linens very crisp and clean. Biggest problem was thin walls and door which made for a very noisy night, particularly from the hallway traffic. Breakfast was decent, typical hotel fare.

"Great hotel"

5
11/09/2017

Conveniently located next to Chicago O'Hare, excellent employee service, clean and reasonably priced. Would definitely recommend this hotel to my coworkers. I am a flight attendant and I commute to Chicago from Pennsylvania and the best Western has always been very accommodating to me even when I called them at the last minute for a room.

"single night in Chicago"

4
02/09/2017

decent stay for the price on a weekend night. clean room. did have to ask for toilet paper to be brought to my room, because there was NONE in the bath room (didnt look ahead of time unfortunately).. bed had an annoying squeak every time I moved... I wish Sunday breakfast started before 630am, as I had to be somewhere at 7... overall a decent stay for the price, though.

"Consistant look and feel"

4
25/08/2017

I have come to expect a certain look and feel from Best western and this one did not fail me in that are. Everything you get from any other Best Western you get here. Staff was professional and not overly friendly which is fine by me.

"Close to O'Hare, Clean, and Comfortable"

5
24/08/2017

I needed a place to stay close to O'Hare the night before my flight home. The desk clerk allowed me to check in early, since there was a room available, which was a great relief after a 5-hour drive from southern Illinois (total eclipse territory). The room was spacious, had a refrigerator, offered internet w/o a password required, and lured me to its huge, soft, clean (I assume) bed. My only major complaint was that there was no overhead light: having a full-length mirror doesn't do you a lot of good if there's not enough light to see yourself in it.

"great stay at a great hotel at a great price, they should call it great western"

5
21/08/2017

had a great stay in a clean and comfy room. the bathroom was nice and large. fridge in room, free internet. maids did a great job on cleaning. good breakfast and friendly staff. nice workout room, transport bus to and from airport.

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your feedback and will share it with our team. Your survey response will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback such as yours. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Michelle S. Property Manager

"Low End Property - Far from airport"

1
10/08/2017

This is a lower end hotel - far past O'Hare Airport from downtown Chicago. You will have to pay a toll on the freeway to get here after you pass the airport. My recommendation - stay closer to the airport and save the tolls. Indifferent service from the front desk. Some times hotels are cheap for a reason. This is one of those.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor online survey regarding your recent stay at our hotel. Your feedback is very important to us and we will use this information to do everything possible to create an enjoyable experience for each of our guests. Kindest Regards, Fran Prybylo Guest Relations Manager Trivedi Hospitality [email protected]

"Pleasant surprise"

5
05/08/2017

It's hard to pick out a hotel sight unseen, this was great. The price was excellent, a great value. All the staff was helpful and friendly, especially the desk person and the person servicing the breakfast.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our hotel. I have taken the liberty of sharing your kind comments with our team and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are delighted you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager Trivedi Hospitality [email protected]

"Great stay."

5
02/08/2017

Check in was super easy and the hotel was clean. The hallways are a bit small, but that's fine. It is located on two very busy streets with a lot of traffic during rush hour times. Airport shuttle is very busy in the mornings. It is pretty easy to use the PACE bus system to get to and from the Rosemont CTA station, however. Make sure to look up the time it will be arriving at the stop--you want the 223 W--westbound. It stops on the Side of the Motel Six down the street about a 5 minute walk.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such good information! We very much appreciate your comments and will share them with our team. It was very much our pleasure to have you as our guest and we would welcome the opportunity to be at your service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Clean/Comfortable"

5
02/08/2017

Made last minute reservations and room was available. Requested an early check in and was able to get. Staff was very courteous and helpful in getting us to room and answering any questions we had. Breakfast was more than expected!!

"Lovely Staff and Hotel!"

5
31/07/2017

We really enjoyed our stay and we were even able to leave our car at the hotel for one month while vacationing in Europe! Excellent staff and super clean and comfy rooms.Would stay here again! Thanks for everything!

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! I have shared your comments with our team, so they may enjoy them also. We are very proud of our hotel and the services we provide and we are delighted you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager Best Western Elk Grove Village Trivedi Hospitality [email protected]

"great place to stay"

5
30/07/2017

We were pleasantly surprised by this hotel. We were greeted and checked in efficiently. Our room was quite nice. Bed was great! The breakfast was more than we expected with lots of variety, including prepared cooked oatmeal, wow! We were given directions t o a great pizza place as well as as short cut to the airport. Highly recommend this place!

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay with us at Best Western Elk Grove Village. I would like to let you know how delighted we were to receive your kind words of praise for our hotel. We are very proud of our hotel and the services we provide and we are delighted that you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager Best Western Elk Grove Village Trivedi Hospitality [email protected]

"Clean, good rooms at affordable prices"

4
30/07/2017

I enjoyed my stay here. The only thing I didn't like was the shuttle from the airport: The list that is on display in the bus and shuttle center at O'Hare does not include this hotel. I then had to ask drivers of other BW hotels outside where the shuttle departs. It's door 3; please fix this! Anyway, the room was cozy and clean. The breakfast was great: Waffles, scrambled eggs, meat, cereal, juices. I think Yoghurt was available too.

"Perfecto Bed& Piece In Mind"

5
11/07/2017

I can only say that this hotel become my favorite from now, unless I find way cheaper somewhere else in Best Western hotel. Lastly, the biggest complaint was that the side hotel door leading to the lobby never locked but now it has been fixed. That being said, though, I would highly recommend to anyone who visit to Chicago to stay in this hotel. It

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback such as your. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"clean & pleasant"

4
11/07/2017

staff were amazingly attentive and overly friendly. Room was basic, but well cared for. Breakfast was well maintained & fresh looking/tasting despite how very well attended the buffet was. Water pressure the best in the country! Our only disappointment was that there was no pool & spa on-site.

"Good Hotel to Stay"

4
06/07/2017

Nice hotel to stay with family, plus point is V nice breakfast, Parking, nice & clean rooms close to the airport & basic things like gas stations food shops & Walmart. Only negative issue was the shuttle service like I requested for the shuttle to the airport to pick my brother but when I went down receptionist told me that the shuttle was on its way back waited for 20min then decided to take my vehicle.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Survey with such good information, And thank you for letting us know what you liked about your stay and how we can improve. We will work on our shuttle service which we agree should be on time at all times. Also, thank you for mentioning our breakfast, parking and nice & clean rooms. We are very proud of our hotel and the services we provide and we are happy to know you enjoyed your stay with us, We enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"June 29"

5
01/07/2017

Hotel airport shuttle service needs improvement. There was miscommunication about labeled vans at pickup. Super 8 and Best Western share a van, but sometimes it is only the Super 8 that is designated as the option. This was not conveyed when I called, so I waited about an hour for pickup from O'Hare International Airport.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
On behalf of our hotel and staff, I would like to let you know how delighted we were to receive your High Ratings! I want you to know also, that your suggestion for our shuttle service has been taken seriously and has been addressed to our management team. Our guests comments always help us to improve our services. Thank you! We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Nice sales person gail"

5
23/06/2017

Stayed at the hotel this week and met the sales manager Gail in the morning time at breakfast she spoke to me and asked me about my stay and what business I was with and she was very polite thank you very much my business partners and I will be back thank you for being nice. Gail

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding you recent stay at our hotel. We very much appreciate your kind words regarding Gail our Sales Manager, and I have taken the liberty of passing them along to Gail so she may enjoy them also, We are very proud of our hotel and the services we provide and we are delighted to know you enjoyed your stay with us. Kindest Regards, Fran Prybylo Guest Relations Manager

"Ok for a night"

3
22/06/2017

This hotel was just OK. Nothing special that stood out and made me say "this is really good" or "this is really nice". Breakfast was OK. It was the usual breakfast you find in hotels such as this. We chose this hotel due to the limited availability of hotels in this price range on these dates. For one night, at this price, it was OK.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offere an exceptional experience for our guests in the future. We hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Fran Prybylo Guest Relations Manager

"When stranded at O'Hare, call them"

4
20/06/2017

Quick efficient shuttle service. Clean, updated rooms with hot breakfast. Close to O'Hare airport and not as pricey as hotels downtown. Staff very caring, observant, and helpful. Check the shuttle times as it varies when construction/traffic is heavy.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the tine to complete the TripAdvisor Guest Satisfaction Survey with such positive comments. The detail in your responses are very much appreciated. We very much value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an exceptional experience for each of our guests, It is always a pleasure to receive feedback such as yours, Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"Nice hotel but a little far of the airport"

4
17/06/2017

This is a nice hotel with quality services (Wifi and gym) for the price. However, it is a little far from the airport so count about 20 minutes of shuttle. The restaurant options around the hotel are also limited.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our Best Wester Elk Grove Village Hotel. I have taken the liberty of shareing your comments with our team, so they may enjoy them also. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for each of our guests. Thank you again for sharing your experience, and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo

"To use park n fly"

5
14/06/2017

We were happy with our stay here. Rooms and hotel were clean, and front desk service was great. When we were checking in, there was a large group ahead of us, who were visiting from another country. The front desk attendant did a great job of managing their group, while juggling the shuttle driver customers as well, all with a smile on her face. Her plate was full, but she didn't get the least bit frazzled.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragementto all of our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback like your. Thank you again for sharing your experience andwe hope your next visit with us wil be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

""Don't Believe The Photos Online""

2
13/06/2017

I did not like this Best Western because it is poorly maintained. Halls & rooms smell musty & poorly lit. When I took a shower I had to struggle with the faucet which was rusted & the water temperature was out of balance. The Front Desk Staff was nice, but I know I will not return.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We do hope that you will consider staying with us us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Fran Prybylo Guest Relations Manager

"A/C didn't work and too far out to be convenient"

2
12/06/2017

I attended a conference at McCormick Place, 24 mi. from the hotel, but it takes over an hour and a half to commute by train or road. Shuttle is only available to O'Hare. The A/C was broken, but because I booked through TripAdvisor, they refused to issue me a credit.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey. Please allow me to apologize on behalf of our hotel for failing to meet your expectations. We work very hard to satisfy our guests and try very diligently to make you comfortable. Unfortunately our hotel was not the best choice for your conference at McCormick Place, As to the A/C, should you encounter a like situation again, please call the front desk, they should be able to help. We do not want you to be uncomfortable. As customer service is our top priority we are sad to hear you were unhappy. Should you be in our area again, please call Bob Weingart at 847-593-8600 to make your reservation and mention your previous delema. Kind Regards, Fran Prybylo Guest Relations Manager

"Park, Sleep & Fly"

1
07/06/2017

I used this hotel for the Park, Sleep, Fly aspect while flying out of O'Hare and was planning to stay the night at the end of my trip. Dropping off my vehicle was fine and the front desk tracked down the shuttle driver and he took us to O'Hare. Upon our return we followed the instructions and waited until we were through customs to call for a pick up. The desk clerk checked and the driver was on his way back to the hotel from the airport and would come get us within 25 minutes. We waited at the designated spot and after 40 minutes I called and the call was picked up and immediately disconnected so I called again and the call went directly into the phone queue of "we appreciate your business, please hold and you will be connected . . ." While holding and listening to this repeatedly after 12 minutes my travel companion called and was disconnected. She called again and was placed in the hold queue but her call was answered in one minute (I was still on hold!). She explained the situation and the desk clerk checked again and the driver was picking up a large group at the domestic terminal and she would check to see if he had room to come and pick us up as well. (Why weren't we picked up first when he headed back to the airport?). He did and arrived about 10 minutes later so I disconnected holding on the line at that time. My call was never answered. This service was very disappointing! We had come off a 14 hour flight from Asia and had to wait well over an hour AFTER we called for the shuttle. I would not recommend this hotel due to lack of service.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our Best Western Hotel. Please allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our Shuttle Service. I would like to explain that our Shuttle Driver was waiting for a group at Door 1 of the Bus Shuttle Center, which is across the street from the Domestic terminals. Our drivers always go there first as the Internations Terminal is on the way out of the Airport. Please accept our heartfelt apology for the level of service you encountered while you had an extended wait at the airport. We do spend a tremendous amount of time and effort training our staff members on how to handle issues resulting in a positive guest experience. It is therefore disheartening when we fail to do as we did in your case. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We are committed to providing a memorable experience with exceptional service, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"short vacay"

3
07/06/2017

good value for the money, good breakfast lot of parking space, clean and neat lobby, room is always made up. With gym, no pool. near restaurant and gasoline station. will be back to this hotel. always with cold water at the lobby

"Weekend trip for a concert"

3
06/06/2017

For the price we got what we expected. The staff where friendly and helpful especially the shuttle driver and the front desk. A few glitches we called to cancel only our first night stay as we had a flight issue but when we arrived the entire booking was cancelled. This was corrected after an hour of sorting. There was no cork screw for a bottle of wine so we had to improvise. The Hotel is a ways from the airport and train station so be prepared for a 25 min shuttle ride to the airport and train to the city. So overall I guess you get what you pay for it was clean but even after the renovation it still looks a little old and tired.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provideded to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, Kindest Regards, Fran Prybylo Guest Relations Manager

"Just what we needed"

4
31/05/2017

We were returning from an extended stay in Europe and wanted a hotel near ORD with courtesy airport transportation. This BW filled the bill. The shuttle picked us up outside of door 5 at the international terminal for the ride to the hotel. Hint - door 5 is not marked on the inside of the terminal! Only on the outside! LOL! As the crow flies, the hotel is probably only 5 miles or less from ORD. However, there is not a straight path to make the trip. While it seems like a long ride, it really only takes a few minutes. The shuttle service is managed by a third party provider and as such also caters to patrons of a Super 8 location nearby. We needed to return to ORD the next morning to pick up a rental car. It all worked fine. If you are coming in on a domestic flight, follow the signs inside ORD directing you to "hotel shuttles". Kind of a peculiar arrangement as the shuttles pick up at a completely separate building totally removed from the main terminal. It is not a difficult walk, but is lengthy. If you have lots of luggage, a cart might be helpful. This BW picks up at about Door 3. It is a bit chaotic, as there are LOTS of hotel shuttles cruising this area. Pay very close attention to the signs on the vans. Several BW's in the area. Might be a good idea to confirm with driver what the final destination/address is. Check-in was fast. Although I had requested a ground floor room, we were assigned floor 2. After 18 hrs traveling, it was not a battle I chose to fight. Room was decent. All linens were clean. AC worked just fine. Internet was fast. Breakfast was fine - pretty standard fare. Yogurt, hard boiled eggs, several hot items, pancake maker, hot & cold cereals, coffee, tea, milk, juice, and a nice selection of bread items. If you require 5 star quality properties only, this is not for you. However, if you need a safe place to stay, for a reasonable price, this should fill the bill for you. Everyone we encountered working at the property was very friendly. We ended up staying here both on the front end of our visit to CHI and the back end. On our last night here, the guest across the hall brought a dog with them. Apparently they thought it would be a good idea to leave the puppy/dog in the room alone while they went out. The poor animal barked, cried, and whined for 45 minutes until they finally returned. Found out later when speaking with staff, that these folks had identified the pup as a "service dog". Quite unclear why you would not take your "service dog" with you wherever you went. There are a few food places within walking distance - a sit down hibachi restaurant across the street, White Castle within a block, Subway and Dunkin Donuts within a block attached to a gas station with snack food and drinks. McDonald's is about 2 blocks away

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdviso Guest Satisfaction Survey with such fine detail! Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We agree, with you opinion that a service dog should not be left alone. Should you encounter a like situation, please let the Front Desk Agents know as soon as possible. They may be able to reach the pups owners. Thank you again for sharing your experience, and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"Elk Grove"

5
28/05/2017

Spent 3 nights. Good breakfast. Very helpful staff. Clean rooms. Hotel was full. Free shuttle to O'Hare to catch Blue Line to downtown Chicago. Getting back to hotel from airport was slow. Lots of people using shuttle!

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey with such informative comments. I have shared your feedback with our team and they join me in thanking you. I would also liketo apologize the the extended wait you gad getting back to our hotel from O'Hare. We are very proud of our hotel and the service we provide and you are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kind Regards, Fran Prybylo Guest Relations Manager

"Clean rooms"

3
28/05/2017

We stayed here 5 days as a central point for visiting family and friends. The room was clean but the sink developed a blockage on Friday and was not fixed till Monday. They did offer another room, however we had a lot of luggage and decided we would just use the bathtub. The sink was fixed on Monday. Breakfast was good but lacked fresh fruit. Location is great if you know the area.

"Nothing to write home about"

3
20/05/2017

OK for an airport hotel but nothing special. Shuttle difficult to arrange from airport having travelled internationally and when it came it was hopelessly overcrowded. At hotel we were told fully booked and room we had booked was not available and of course they blamed Expedia. They then wanted to charge us $10 for a fold up bed when we had paid for 2 doubles in any case! Background traffic and aircraft noise. Good points were staff who seemed to try hard and were pleasant and breakfast which was quite reasonable for a US hotel. TA rating of about 3 seems very reasonable. Would not rush back for another stay

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to review our property, feedback like yours helps us to see what areas we are doing well in, and also highlights what areas can use improvement. I am very sorry to hear about your difficulties regarding our shuttle service and the room accommodations upi chose and reserved that were not available. I agree we should have done a better job with your accommodations and service. Your experience will be discussed at our Management Meeting to ensure we handle situations like yours expeditiously. I do apologize that we failed to meet your expectations. Customer service is our top priority so we were very sad to hear that you were unhappy with your experience. I assure you that we will take the appropriate steps to correct this issue. Should you be in the area again please contact Bob Weingart at (847) 593-8600. We do hope someday you will allow us another chance to provide you with superior accommodations and service. Kind Regards, Fran Prybylo Guest Relations Manager

"Poor Service"

1
19/05/2017

Due to the traffic, I was willing to pass up the shuttle service that was late in picking us up from O'hare. On checking in, front desk person offered an early wake-up call for 3am and wrote on our paper that we wanted the 3:55am shuttle service. Neither of these happened. No wake up call and no shuttle service. When we came out to get ready for the shuttle to bring us to the airport, front office person said that the shuttle just left and we were not on the list for that schedule. Unbelievable! I would not recommend this hotel to anyone!

Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to review our property, feedback like your helps us to improve. I am so sorry to hear about your difficulties with our shuttle not being scheduled and the wake-up call you did not receive. I agree we should have done a much better job of making sure these issues were handled correctly. Anytime we are unable to satisfy a guest it is our responsibility to make improvements so other guests do not encounter the same situation. This will be discussed at our Front Desk Meeting. Again, I apologize that we failed to take care of you as we should have and I assure you that we will take the appropriate steps to correct these issues. Should you be in our area again please contact Bob Weingart at 847-593-8600, We do hope you will someday allow us another chance to provide you with superior service. Kindest Regards Fran Prybylo Guest Relations Manager

"Calling it "O'Hare" is just a marketing ploy"

3
02/05/2017

The hotel is quite far from the airport. The airport shuttle serves also another hotel (Motel 8). On the way it passes just about every hotel chain, non of which call themselves "O'Hare". One has to make reservations for the shuttle (which gets quite crowded) and "arrive 10 mins prior to departure" according to staff. At this rate I might as well take an Airporter to any other random motel on a highway somewhere.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. Your feedback is very important to us , however although we cannot change location, we enjoyed having you as our guest and would be pleased to have you as a guest again. Kind Regards, Fran Prybylo Guest Relations Manager

"Perfect"

5
01/05/2017

This hotel had the best breakfast for a hotel - it was clean and perfect for a night before a flight! The staff was very nice and helpful. The shuttle to the airport was enjoyable as well. All in all a good stay!

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and have shared them with our team. We are very proud of our hotel and the services we provide and we are very glad to know you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Hotel was fine... but beware of the HORRIBLE shuttle service "

1
30/04/2017

I've never been so disappointed in my life. I will say our stay at the hotel was fine, could have been cleaner, and breakfast was not offered early for people with early flights, which was annoying. BUT... After a wonderful vacation in Cabo for a week, we landed back at O'Hare around 10:30pm. Upon landing we called the hotel (our car was parked there apart of the park and fly package). We wanted to make sure the shuttle was still coming because our flight had been delayed almost three hours. We called and talked to the front desk who informed us that the driver had just left and was on his way to the airport to pick people up, and gave an estimate of about 20 minutes. We waited outside so we would not miss it, in the 35 degree weather and rain, and it never showed up even after 25 minutes. We called the hotel and told them we were waiting and that the driver never came, they told us he would be there in 20 minutes, so we continued to wait AGAIN now for 40 minutes. We called again and the staff at the hotel were very rude saying that he has been there and we missed it and it was our own fault for missing it. WE STOOD IN THE RAIN FOR 40 minutes right where they told us to stand and never saw the shuttle NOT ONCE. We asked them for the number of the driver considering they were not helpful at all, and didn't seem to care. They gave us the number of the driver, and when we called him he also started blaming us for missing the "shuttle" (which still had never come), he gave us an estimate of another 20 minutes... but was still a no show. After almost 2 hours, phone calls with corporate, and phone calls with the front desk, we decided to call a taxi (which they told us they would not compensate us for), the shuttle ended up showing up right as our taxi did, so we hoped on the shuttle. On top of all of that we asked if they would compensate us a room for the night, and they told us they couldn't do that. Corporate wasn't helpful in any way either, they said they would compensate us $20 for the inconvenience, which in my opinion is offensive. JUST AVOID THIS LOCATION ALL TOGETHER, I'll never give Best Western my business again.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to review our property, feedback like yours helps us to see what areas can use improvement, in your case our shuttle service was deficient. I am so sorry to hear about your difficulties with the service and the driver. It is never our intention to jeopardize the convenience of our guests. Please accept our heartfelt apologies. Customer service is our top priority so we were very sad to hear that you were unhappy with your regrettable experience. I assure you that we will take the appropriate steps to correct this issue. Should you be in our area again please contact Bob Weingart, our AGM, at our Best Western and he will assuredly take good care of you. We do hope you will someday allow us another chance to win you over. Kindest Regards, Fran Prybylo Guest Relations Manager

"Misinformed and very perturbed. "

2
24/04/2017

Our stay at this hotel has not even started yet and already it's off to a rocky start. Prior to booking, we confirmed that it was okay for us to leave our bags at the desk if we arrived early from our flight. When I got to the counter today to drop off our bags, I was told that it would be a $10/bag charge. Clearly this was not properly relayed to us during my initial call. Having no other means to temporarily store our luggages, we were left with no option, but to leave our bags while we explored the city while we wait for check-in. I wish that this was properly conveyed to us during our booking so we could've sought other alternatives or even a different accommodation. We stayed at the Wyndham Grand Chicago Riverfront earlier in our trip which was more than double the cost we paid for BW and they had no problem storing our bags for us with no additional charge. So far this place gets a poor rating from us.

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding a charge to store your baggage. I have spoken to our Front Desk Manager and he has informed me the charge has been waived, and they apologized to you when you checked out. Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for each of our guests in the future. We hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Fran Prybylo Guest Relations Manager Best Western Elk Grove Village

"Staff are the treasure here!"

5
20/04/2017

This Best Western has been completely renovated in the last few years and is really nice now. The rooms are nicely appointed and clean, quiet and with excellent amenities. As the title says, the real treasure here is the staff! We stayed for a Park-Sleep-Fly, both before and after a trip. Because my husband is having some physically challenges, i was having a hard time wrangling the big bags. The desk attendant came around and helped me out. What kind young woman! That is above and beyond! The breakfast is nice and the attendant there seems to treat it like a breakfast for her family - really clean, nice and varied. Brava! Finally, our transatlantic flight home was delayed by 4 hours, and when we arrived late at night, the shuttle driver, David, went ABOVE AND BEYOND! First he was helping a couple new to the area to find a suburban cab, sheerly from the goodness of his heart. Since my husband was exhausted and weak at this point, he could hardly get in the van let alone out without assistance. David literally lifted him out of the van at the hotel. Would not accept an extra tip. What a jewel! You know, you can take an older hotel and renovate it, and it is lovely - like this BW - but some aspects will never be changeable (older bathroom fixtures, narrow hallways, etc). So it may still feel a bit aged. Some things matter more, though. Staff that actually cares? You cannot buy that!

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Thank you so much for taking the time to complete the Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for our guests. I will of course share your kind words with them so they may enjoy them also. We are dedicated to providing an exceptional service and accommodations to each of our guests which we could not do this without the caring, efficient staff that makes our hotel shine. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"Great Park & Fly"

5
18/04/2017

We live in Wisconsin and have used this hotel many times for Park & Fly when we fly out of Chicago. Great value, very nice rooms, restaurants close by. Shuttle service to/from O'hare is very efficient. Will be back again!

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Fran Prybylo Guest Relations Manager

"review of hotel"

4
16/04/2017

had a early flight so this was close to the airport and had shuttles running all the time. The hotel was clean and quiet even being next to a toll road. This hotel needs to offer fruit and pastries for early departures.

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our Best Western Elk Grove Village Hotel. I have shared your comments with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we are glad you enjoyed your stay with us. I want you to know also, that your suggestion for our breakfast has been taken seriously and has been addressed by our management team. We are looking forward to providing you the same pleasant accommodations and service the next time you are our guest. Kindest Regard, Fran Prybylo Guest Relations Manager

"Night stay for morning flight"

4
12/04/2017

We stayed here for a night to catch flight next morning. The room was clean and comfortable. Nice interiors with modern look. Bathroom was smaller than expected but functional. Free parking and complimentary breakfast was good. Location is good but the drive to airport is 10-15 minutes. Overall decent stay.

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent visit to our Best Western Elk Grove Village Hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve the quality of our services to provide n exceptional experience for each of our guests. Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"Great stay.:)"

5
09/04/2017

This was a great value!:)- Close to Chicago, clean, comfortable bed, free parking, and a yummy breakfast.:) The decor in the room was appealing, and looked like many other hotel rooms. The parking lot looked a little iffy, but was fully functional, and more importantly free.:). We enjoyed our stay very much here.:)

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor survey with such positive feedback! We accommodate many guests each evening and try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. However, it is only through your responses that we can accurately assess the quality of our services. We very much enjoyed having you as our guests, and would welcome the opportunity to be at your service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Stay at Best Western, Elk Grove, Chicago."

4
09/04/2017

My stay was almost excellent. Very clean, comfortable, all the amenities I could have asked for in terms of service and the actual room. Good hot breakfast, and excellent shuttle service - I was even dropped at a convention centre a few miles from the airport! A computer and printer in the lobby meant that I could check in and print my border pass in timely manner. The only thing I missed was a little café and a perhaps bar, where, at the end of a long day, I could relax with either a coffee or a lovely glass of wine. Either that, or put a selection of drinks in the room fridges. At the end of a long day at the conference centre, it was annoying to have to go out and look around for a nice restaurant, when relaxing in the café or my room would have been preferred. Otherwise, a good place to stay.

"One night stay prior to flight "

4
07/04/2017

We stayed here for one night prior to a flight out of O Hare. The hotel was recently renovated and had very nice furnishings. My only complaint is it is next to a busy interstate so request to have a room on the opposite side. The breakfast was very nice with waffles and eggs. seems these types of breakfasts are always loaded with carbs- nice to have a protein option. We didn't use the shuttle but a family traveling with us did. On the way home their son forgot his backpack with an IPad in it on the shuttle. After realizing it- they called the hotel and the shuttle driver went out of his way to meet them to deliver it. Says a lot about this hotel and the importance of customer service.

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay with such positive feedback! Customer service is a top priority with us so we were delighted that you enjoyed your stay with us and that our shuttle driver was able to return your son's backpack. I want you to know also that your suggestion for our breakfast service was taken seriously and is being considered by our Management Team. Again, thank you for sharing your experience, and we will look forward to providing you superior service and accommodations any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Awesome Place"

5
31/03/2017

We were very happy with our stay. It was comfortable and close to the airport. The drivers were courteous and had us at the airport in plenty of time. There are plenty of places to eat or pizza can be delivered. We would definitely stay here again.

Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such kind remarks and good detail. I have shared your comments with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we are delighted that you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service the next time you are in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Employee review "

5
28/11/2016

The shuttle service by David made my staying experience way easier and more inviting. He helped me schedule my morning shuttle to my flight and got me there with plenty of time to get through security. Also April helped set up my room and found me a late dinner in this whole flight cancel fiasco. Two of the nicest and most helpful people I have ever met at a hotel when I stay at hundreds a year traveling for hockey. Would highly recommend and come back again.

"Liked It Before, Even Better Now"

5
24/11/2016

Previously used when a Quality Inn and thought it was a good deal. The parking lot has been re paved, the lobby, halls, and rooms have been remodeled. Really a comfortable and attractive place. Had a room with new fixtures, good mattress, and shower and very clean. We have had excellent experiences with the hotel staff. They are helpful and friendly on the phone and in person. The complimentary breakfast was well stocked and kept up through a busy morning. We previously used a couple different park and fly hotels. This one has the best shuttle we've experienced. They will shuttle around the clock. You schedule your shuttle to the airport when you check in and they have always left on time. Upon returning, you pick up your luggage and then call from the airport shuttle center. Sometimes, it seems like a long wait, but they have always picked us up within 30 to 45 minutes. Price has increased over the past couple of years, but the place has really improved. We still think it is the best park and fly facility we have used and we'll be there again.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey with such kind remarks. We very much appreciate your kind words, and I have taken the liberty of passing them along to our staff so they may enjoy them also. We try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests, so it is a pleasure to know we are doing will. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant that the previous one. Kind Regards, Fran Prybylo Guest Relations Manager

"False Advertising"

2
18/11/2016

The staff was excellent - professional and friendly. However, the website has FASLE information on it about the shuttle service to O'Hare. This motel is 8.4 miles from the airport, not 4 miles as stated. The shuttle ride is at least a half hour between the two so it shows up at either site every hour, not every 12-20 minutes as stated. I waited a frustrating 50 min. for shuttle, watching other hotels shuttles come and go. This is a humble, clean, though overpriced place but do NOT use it for Park, Sleep, Fly.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complet the TripAdvisor survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations regarding ur shuttle service and the mileage involved. I have shared your feedback with the appropriate hotel team to ensure that we take care of this issue expeditiously. Also, we very much appreciate your kind words for our staff, and I have taken the liberty of passing them along, so they may enjoy them also. We do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Fran Prybylo Guest Relations Manager

"Handicapped Rooms"

3
16/11/2016

Rooms are standard size. Recently remodeled. New furniture is too bulky to allow regular wheelchairs to get around room. Grab bars are too low to be used in shower. Just barely above top of tub. Double bed rooms had even less room for physical mobility.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. As we pride ourselves on delivering a memorable experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the level of accommodations you encountered during your time on our property. It is disheartening when we fail to do as we did in your case. We have shared your feedback with the appropriate hotel team to ensure that we do everything possible to correct your issues moving forward. Kind Regards, Fran Prybylo Guest Relations Manager

"FA on layover"

4
10/11/2016

I'm a traveling flight attendant and came here for a crew room/rate. Was met by Carolina and Mike at the front desk each time. There were kind and friendly and always fast and good at getting me in. The rate for me was awesome and both were in good spirits. Thank you for the friendly service.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey. We very much appreciate and value your feedback and will share it with Carolina and Mike so they may enjoy them also. We are very proud of our hotel and the services we provide and we are delighted to know you enjoyed your stay with us. We hope your next visit will be even more pleasant than the previous one. Kind Regards, Fran Prybylo Guest Relations Manager

"Overnight Park and Fly"

4
30/10/2016

The price of the hotel has increased, but the rooms have been updated a great deal. We were pleasantly surprised to the degree of updates. The hotel had been in desperate need of them, as we have stayed here many times over the years. The shuttle service worked great.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey regarding your recent visit to our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback! Thank you again for sharing your experience ad we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards Fran Prybylo Guest Relations Manager

"Really helpful staff"

5
28/10/2016

First time staying here will definitely repeat! David the shuttle driver and April at the front we're extremely helpful. Over the top better than most hotels here extremely friendly. Thanks for taking such good care of me!

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the tine to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate your kind words, and I have taken the liberty of passing them along to April and David so they may enjoy them also. We truly enjoyed having you as our guest and we are looking forward to providing you the same pleasant accommodations and service any time you might be in our area. Kind Regards, Fran Prybylo Guest Relations Manager

"Good room, poor communication and service"

3
26/10/2016

The room and accomodations were good and breakfast was fine. However, communication was poor. I was told proir to booking the room that we would be able to keep our bags at the hotel after checking out in order to spend the day in Chicago. However, they failed to tell us they would charge $10 per bag for a few hours. Also, due to time constraints, I asked if they would be able to bring our bags on the airport shuttle to the airport when we returned from downtown on the subway, and was told that we could. However, the morning we were leaving the hotel we were told they could not do that, which meant we had to take the shuttle from the hotel to the airport, then when we returned to the airport on the subway later that day, had to go back to the airport, just to grab our bags, sit 1/2 hr because the driver couldn't leave yet, and then go back to the airport. Luckily we allowed enough time, but otherwise may have been late for our flight.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the tine to let us know about your disconcerting experience with the miscommunication on our part regarding a charge for your luggage storage and the perameters of our shuttle service. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the level of service you encountered. We have share dyour feedback with the appropriate hotel teams to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Great Hotel"

5
24/10/2016

No problems was glad to stay here. Very Clean room and ride to the airport. Wish their could of been closer places to eat however their are a few fast food places in the area that you could walk to. The check out for the morning ride to the Air Port was very helpfull.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey with such nice comments. I have shared your comments with our team and they join me in thanking you. We are very proud of our hotel and the services we provide and we are so glad you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service any time you happen to be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"great value"

4
24/10/2016

stayed for conference in Chicago great deal for the price. was disturbed by loud slamming of neighbor's door...not the hotlel's fault. I depended on Airport shuttle and had to wait more than 30 minutes at O Hare 2/3 times

"They couldn't find us any extra pillows"

3
17/10/2016

The hotel was fine, but as a result of physical ailments, having extra pillows is extremely important to me. Neither time that we stayed there were they able to accommodate us, which pretty much disqualifies them for us.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the tine to complete the TripAdvisor survey regarding your stay at our Best Western Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regards your request for extra pillows. I have shared your comments with our General Manager and we would like to let you know we have just recently been renovated and do not yet have extra pillows, however, I assure you they are on order. Again, thank you for your tie and valuable feedback. We do hope you will give us another chance to provide you with superior accommodations and extra pillows the next time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"unexpected comfort"

4
16/10/2016

Very good place to stay.. Beds are great hotel is updated and clean simple in and out.. Good transport to airport....Breakfast as good as any out there.. Near some good restaurants...but most arte in driving distance.. great Asian Buffet directly across We will go back and stay again..

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complet theTripAdvisor survey regarding your recent stay with us. We very much appreciate and value your kind words. I have taken the liberty of passing them along to our team so that may enjoy them also. We are very proud of our hotel and the services we provide and we are very happy to know you enjoyed your stay with us. We enjoyed having you as our guest and we are looking forward to providing you the same pleasant accommodations and service any time you are in our area. Kind Regards, Fran Prybylo Guest Relations Manager

"It's okay if you just want a place near the airport"

3
15/10/2016

For the price, it's okay. I picked it because they had a free airport shuttle and the price was reasonable. Just needed some place to sleep as I had an early flight at Ohare the next morning. They offer free breakfast in the morning but I think I only had juice, coffee and a muffin.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to continue to create an enjoyable experience for each of our guests. We very much enjoyed having you as our guest and we will look forward to providing you with a superior experience any time you are in our area. Kind Regards, Fran Prybylo Guest Relations Manager

"Bad experience"

1
12/10/2016

The breakfast was not good, the bagels were not fresh. The isolation room was poor, I heard a couple having sex by one hour next to my room like an IMAX Movie Theater. And finally, they assigned me a room with a guest inside as a gift, fortunately the guest was sleeping and he didn't notice when I opened the door. I don't recommend this hotel.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay with us, As we pride ourselves on delivering a enjoyable experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our heartfelt apology for the incident you endured. It is disheartening when we fail. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. I was our pleasure to have you as our guest and we hope you wil give us another chance to provide you with a superior experience on your next visit to our area. Kind Regards, Fran Prybylo Guest Relations Manager

"stay away"

1
06/10/2016

nobody here is a pro including their managments. dirty. ants in the breakfast area. rooms were small and smelly. nobody speaks English. fire alarm is always on. elevator is broken and carpets is really dirty

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey in regards to your recent stay at our hotel. We do have some issues that we disagree with you on and they are as follows: 1) As a Best Western Hotel we are inspected regularly and we have not failed a cleanliness category, 2) Ants in the breakfast area. Yes, this does happen occasionally in the Fall of the year and we have a Pest Control service that takes care of that issue at first sight 3) Your suggestion that our rooms are "small and smelly" is so amazing to us that I must think you have reviewed some other hotel. 4) our front desk staff all speak english, as does our Management Team 5) the fire alarm is never on and both elevators are in working condition 6) Our carpets are new and not at all dirty We are very sorry you did not enjoy your stay with us. Customer services is a top priority with us and we do apologize for your unhappiness. Kindest Regards, Fran Prybylo Guest Relations Manager

"Price and quality does not match"

3
24/09/2016

403 USD for one night? not really applicable at that location, seems totally overpriced, especially at that location far from Airport. The personell did not care especially much and jumped between several guests in the reception. No I did not get a good impression as well as the extreme high price.

"Good Hotel for Best Price"

4
19/09/2016

I stayed more than 5 nights till today and i choose this hotel as they have a convenient location to reach downtown in 20-30 minutes and airport is 20 minutes with the free hotel shuttle. One thing i like about this hotel is that rooms are very good with all the amenities

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Dear Arun, Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services and accommodations to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Fran Prybylo Guest Relations Manager

"Cancelled Flight"

5
29/08/2016

I would highly suggest this hotel if your flight is cancelled and you need somewhere to recuperate, The staff is considerate and helpful. The rooms are clean and comfortable. The shuttle will transport you to and from the airport.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
On behalf of our hotel and staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel, staff, accommodations and the services we provide. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. But, it's only through your eyes that we can accurately assess the quality of the services we provide. We very much enjoyed having you as our guest and would welcome the opportunity to be at your service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Perfect for a short solo stay"

4
28/08/2016

Stayed here on two occasions while transiting through O'hare airport. It is surprising very good value for its pricing (I got the room for $70). It's not the newest hotel but it is well maintained. Clean rooms, comfortable bed, efficient staff, very good breakfast selection, functional gym, close proximity to the airport plus an airport shuttle. I didn't have any negative experience and I'll definitely comeback if I have anything to do around the O'hare area. (P.S. One of the elevators is due for a check. It was rather loud and squeaky)

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
How very nice of you to take the time to review our hotel via Expedia! We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an exceptional experience for each of our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we do hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"quality for the price"

4
24/08/2016

very good except for shuttle rooms were clean, front desk was professional but friendly fitness room was clean and operable without problems breakfast was more than adequate with warm and cold options the shuttle at night after concerts was terrible as drivers didnt show up when supposed to etc

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay with us. I have share your comments with our team and they join me in thanking you for your kind words. Also, I want you to know, that your description of our shuttle team has been taken seriously and has been addressed by our General Manager. Appropriate action will be taken. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might bin in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Flight attendant "

4
16/08/2016

I have been staying at this hotel for nearly 2 years, and I just want to give a shout out to all the employees that work there. Having to be away from home all the time can be a little lonesome sometimes, but it is a comfort to know that I am going to a hotel where I know everyone truly cares how I am. I love to be greeted by Par, the shuttle driver, who always greets me with a smile and is most helpful and courteous. Other notables are Sam, Carolina, Brian, Johnny, Pak, Bob, Maria, and Maricella. The maintance crew and housekeeping are wonderful, as well. I highly recommend staying here if you ever find yourself in O'hare.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
On behalf of our hotel staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. I have shared your comments with our team and they do join me in thanking you for your kind words. The hotel business requires long and demanding hours. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest takes the time to say thanks! Your survey responses will serve as encouragement to all of our team, as we try very diligently to continually improve the quality of our services. It was such a pleasure to receive your feedback. Thank you again for sharing, and we hope your future visits with be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"Fantastic Staff"

5
16/08/2016

From the time I arrived, to my departure - every employee I encountered had a smile on their face and always greeted me. From the shuttle driver, to housekeeping - the whole staff was beyond friendly. The hotel looks newly renovated and is in good condition. The beds are comfortable and the breakfast was good. The fitness center was one of the largest I've seen for a hotel. I will definitely be back to this hotel!

"Great Value and close to OHare Airport"

4
08/08/2016

Great accommodations with a Great Value in a Quality Hotel. Rooms very clean. It has very good access to OHare airport. . Staff is very friendly and helpful....but do follow up on wake up call and shuttle reservation

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the tine to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team as we endeavor to continually improve the quality of our services to provide an exceptional experience for each of our guests. It is always a delight to receive positive feedback! Also, thank you for your letting us know about your wake up call and shuttle reservation, we do apologize if we created an inconvenience for you, and you can be assured we will take appropriate action to ensure these issues are not repeated. We very much enjoyed having you as our guest and would welcome the opportunity to be at your service any time you might be in our area. Kind Regards, Fran Prybylo Guest Relations Manager

"Love It"

4
04/08/2016

Rooms are new. Staff is very helpful and great Location kind of far from the airport. But, shuttle driver is courtesy. The rooms are gorgeous. Everything is wonderful. Give yourself some time to get to the airport. Please make sure you catch the "Elk Grove" location. Also the van service is joint with Super 8 hotels, both are in "Elk Grove".

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you so very much for your kind words, regarding our hotel and the service we provide. I would like to let you know how delighted our team was to receive your kind words of praise. We accommodate many guests each evening, and we try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable prices. We are very pleased to know from a valued guest that we have succeeded. We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Worst hotel! "

2
01/08/2016

I had stayed the weekend of the 4th of July When we first had arrived they gave us a room that had not been cleaned. We went right down to the lobby to have our rooms changed and they greatly agreed to give us a new room. Every day the maids would not clean our room and I had to repeatedly ask for fresh towels each day. Not to mention the maids would sweep past to clean different rooms twice.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the lack of maid service on your recent visit. I have shared your feedback with our General Manager, Head Housekeeper and Front Desk Manager to ensure this is an isolated incident and not an ongoing issue. It is never our intention to jeopardize the comfor and convenience of our guests, please accept our heartfelt apology and be assured appropriate action will be taken. Thank you for your valuable feedback, our guests comments always help us to improve our services. We do hop you will give us another opportunity to provide you with superior service and accommodations on your next visit to our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Bad for Business"

2
30/07/2016

The business center was no more than 2 computers and a printer. The printer was jammed. The attitude of the desk clerk was maintenance was supposed to fix it yesterday and they'll get to it eventually. There was little concern for the fact that I could not print my documents for my meeting.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you forsaking the time to complete the TripAdvisor survey regarding your recent visit to our hotel. I have shared your feedback with our General Manager, our Maintenane Engineer and our Front Desk Manager to ensure prevention of a similar issue in the future. I is never our intention to jeopardize the comfort and convenience for our guests. Please accept our heartfelt apology. I want you to know that the comments and suggestions we receive from our guests are always taken seriously. Your willingness to share your recent experience is genuinely appreciated. Guest comments always help us to improve. Again, thank you for your time and valuable feedback. We do hope you will give us another opportunity to provide you with superior service and accommodations on your next visit to our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Airline crew "

3
27/07/2016

Rooms are very nice refrigerators and very modern this is now a a Best Western. Perfect for good night's rest while traveling on the road not much around Hotel though. Walking distance 2 Chinese all-you-can-eat buffet across the street

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our team and we will continue to try very diligently emprove the quality of our services to provide an exceptional experience for each of our guests. Thank you again for sharing your experience, this is valuable information for potential guests. We do hope your next visit with us will be even more pleasant than the previous one. Kind Regards, Fran Prybylo Guest Relations Manager

"Relatively Affordable and Comfort"

4
24/07/2016

Pros: Close to O'hare airport (15min) and many Asian restaurants and stores around (mostly Korean and Japanese). Rooms and facilities are small but clean. Cons: Noise from many road constructions nearby but overall fine.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to fill out the TripAdvissor survey with such positive feedback! I have shared your comments with our team and they join me in thanking you. We agree the construction noise is a nuisance, however, we are helpless to do anything about it. The good news is....when it is finished we will be noise free for a very long time. We are looking forward to providing you pleasant accommodations and service any time you happen to be in our area. Kind Regards, Fran Prybylo Guest Relations Manager

"You Suck!"

1
23/07/2016

Terrible service, terrible equipment, terrible experience. Stay away all. We checked in late, about 11pm. Upon checking in we were issued our room. When we opened the door to our room we found guests already in the room. Also, the hotel markets itself as an airport hotel. Their printer did not work and we could not print our boarding passes. How can you be an airport hotel and not have the capacity to print boarding passes? Terrible hotel.

"Great hotel if you can get there"

5
19/07/2016

The van service is set up for both Super 8 and Best Western. The Best Western insignia is hard to see on the van so watch for a Super 8 van instead with Elk Grove village. I wasn't the only one complaining. Waited over an hour because of a van that is not marked very well. The hotel and staff is newly remodeled and very nice and clean.

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
Thank you for taking the time to let us know about your dissatisfaction with our van service. We agree, it is difficult to see the Best Western insignia on our vans and our Management Team is hard at work to devise a plan for the vans to make it easier for our guests. Also, I would like to thank you for your kind feedback concerning our staff and our remodel. We are very proud of our hotel and staff and very much appreciate your comments. Thank you for your valuable feedback, our guests comments always help us to improve our services. We do hope you will give us another opportunity to provide you with superior service and accommodations on your next visit to our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Recently renovated and changed to Best Western"

5
19/07/2016

Nice hotel with great breakfast and comfortable rooms. Near Ohare and well customership. Frontdesk is helpful for utmost comfort. Shuttle us plus but to call and request. Hot items in breakfast where it is clean and fast internet available. Reasonable rates with all above Thanks

Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review
On behalf of our entire team, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and the services we provide. I have shared your comments with our team and they join me in thanking you. We take pride in our hotel and the services we provide and we are very happy to know you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"Should have known when I was told, we're closing and changing to Best Western"

3
19/07/2016

I called a couple of months ahead to reserve a room. The person who answered, made my reservation and then proceeded to tell me that they were closing and changing to a Best Western. Not a big deal, but there is some reason for the change over. They tried to charge us $30 too much, the entire 4th was extremely noisy all night and the breakfast was standing room only

"Still need to Improve the value of stay for the money"

3
13/07/2016

First time stayed in Best Western for four nights and felt unhappy with same breakfast menu for all four days. They had a serious issue with the internet and was not working for three days. Need to improve the standard. I asked for the two queen bed and all they offered me was two double bed. I booked the hotel two months ago and this is the situation.

"Very professional and helpfull Staff"

4
12/07/2016

Everyone had a Smile, was very helpfull and meant it. I choose it because it was close enough to the Airport all though road construction was going on, but I needet the rest. But the staff made up for these minor shortcomings.

"Great place to stay"

5
08/07/2016

Great place to stay if you are arriving late or leaving early in the morning. It is about 10 minutes from O'Hare airport. They have a free shuttle to and from the airport that runs 24/7. They also have free breakfast in the morning.

Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review
Thank you for taking the time to fill out the TripAdvisor survey with such kind remarks! I have shared your comments with our team, and they join me in thanking you for your kind words. We do take pride in our hotel and the services we provide and we are very happy to know you enjoyed your stay with us. We truly enjoyed having you as our guests and we are looking forward to providing you the same pleasant accommodations and service any time you happen to be in our area. Kindest Regards, Fran Prybylo Guest Relations Manager

"Great value"

5
08/07/2016

This has now turned into a best western. We found a deal for $67 for one night. We were pleasantly surprised. The room was VERY clean. Staff was friendly. Breakfast, very good (waffles, actual scrambled eggs, boiled eggs, among the usual.) We really lucked out with the deal.

"Park and fly"

5
29/06/2016

We stayed here the night before our trip to Thailand. Very helpful front desk staff, nice rooms and great breakfast. The shuttle to the airport was great. Our driver was so nice. Parking here was a great idea. Pick up took a bit longer on return flight, but that wouldn't stop me from giving an excellent review. We had just traveled for 22 hrs, another 30 minutes was no big deal. Highly recommend this as a park and fly

Fran P, Guest Relations Manager at Quality Inn & Suites Elk Grove Village, responded to this review
Thank you so much for taking the time to omelette the Tripadvisor survey regarding your recent Parkand Fly stay with us. We we very happy to receive your kind words of praise for our hotel and we will share it with our team. Your survey responses will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope you next visit with us will be even more pleasant than the previous one. Kindest Regards, Fran Prybylo Guest Relations Manager

"Likely my worst stay ever. Left in 30 min"

1
23/06/2016

Likely my worst hotel stay ever. Booked through booking.com. Arrived at the hotel only to be told they couldn't find my reservation. The front desk clerk said they did have a king room at $69 plus tax. Great. Then the hunt for parking. Management pockets Aton of money on park and fly. Was told to park at the hotel down the street and walk. Seriously? People had double, triple parked. In front of the dumpster along the road in. I asked to park in the dirt lot and was told no. After walking back to the hotel in the dark. I went to my room on the 4th floor. I entered and put down my bag, turned on the light. Went to use the bathroom and returned to find 15-20 flying insects likely termites flying around. They were coming from a hole in the wall as I photographed. I collected my bag and returned to the front desk. The man apologized, and said they had no more rooms although I would no stay even if they had. He explained that I would not be charged. I drove down 2 miles to another hotel. The next am I discovered my card was charged again after midnight to the tune of $118+. I drove back to the hotel around 11am Sunday. I asked for the manager and was informed she was not working? On a Sunday am? At this point I noticed that there were only a handful of parking spots open. I was given a business card with her name. I called the next am and left a message. She did return my call and sent an email with the proof of the refund. Offered no apology, no explanation of the over charge. I sent complaints to Best Western Corporate as well. Do your self a favor drive a little farther and save a headache!