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SureStay Plus Hotel by Best Western El Cajon, El Cajon

3.5/5  - basé sur 187 notations.
1355 E Main Street, 92021-6540, El Cajon, United States - See map

Stay at this award-winning El Cajon, California hotel located minutes away from downtown San Diego and major Southern California attractions. Guests staying at the SureStay Plus Hotel by Best Western El Cajon will find everything they need to ensure a comfortable stay in sunny Southern California. Less than a mile from the Interstate 8. Wireless Internet access and cable television programming are included free of charge! We have many repeat customers who love our professional staff, hearty breakfast, and clean quiet rooms. Because our hotel is away from the Interstate 8 by about a mile, you won't hear any freeway traffic noise, so you can enjoy your sleep quietly at night. Go ahead and make your reservation today. Our property has one of the highest customer satisfaction ratings in the area. The friendly, caring staff at the SureStay Plus Hotel by Best Western El Cajon will do their very best to help you enjoy your stay. We look forward to meeting you in person!

SureStay Plus

Hotel by Best Western El Cajon

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 188 guest reviews
NOTE ISSUED
Excellent
56
Very Good
42
Average
27
Poor
27
Terrible
36
REFER TO NOTICE
Business Business
28
Couples Couples
46
Family Family
81
Friends getaway Friends getaway
11
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Ghetto"

1
12/07/2018

Our first room has SOAKING wet carpets and the staff acted shocked that the floors must have been shampooed and they were not notified. The A/C settings were worn off so we could not tell if they air was on cold or hot, high or low. We moved rooms; The A/C unit wasn't good at all and the room stayed warm all weekend. My husband had a bloody nose and we asked about fresh bedding and their only reply was that it may be taken out of our deposit. Don't stay here; unfriendly and ghetto.

"Clean Hotel"

4
09/07/2018

The room was very nice and clean. The air conditioner had all the numbers worn off but it worked well as soon as I guessed where to set it. The breakfast was OK but not great. Their juice machine was out of order all 3 days.

"Not a best western"

1
07/07/2018

This was closer to a Motel 6 than a Best Western. The outside looks nice and that is where it ends. Our door handle was broken and the room was dirty. Great for prostitutes and drug dealers, but not a family. Says they are non smoking but the neighbors smoked all night and it came right into our room. There was a lot of traffic in the rooms all throughout the night. Unfortunately we paid for the whole week but left after the first night. The manager wouldn't refund us any nights. She said there was nothing she could do about the smoking and if we didn't like the roim then leaving was the best option. She herself is something else, very unprofessional and disgusting. I'm still wondering if she made up the fact that she was the manager. I know there isn't much to choose from in East county but go somewhere else.

"Quite in the Cornor"

5
16/06/2018

Good Hotel, they value their guest and this is great because its a non smoking property, good breakfast I wish they would more options like fresh fruits, and more protein, but for the prices its great.,

"Cigarette holes"

1
28/05/2018

Paid so much for a weekend vacation here just to get a smoke smelling room AFTER requesting against one and the sheets were covered in cigarette holes. The service was Extremely slow and unhelpful. At check out 5 different customers came in trying to check out and ended up leaving their room keys on the counter while I was the one who tried to wait for someone but after 15 minutes of no one I left the key there. I do not recommend wasting any of your time here. Go somewhere more friendly.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Guest we sincerely apologize for the inconvenience of your stay we are in transition of management and training of the front desk you are valuable to us and we want to give you the best of the service your next time around, this is should not happen we value you as our guest and want to assure you that we will be here for you. Once again our sincere apologies to you and we hope that you will give us the benefit of the doubt and let us serve you again for the better. General Manager.

"El Cajon Sleazy Motel"

1
12/03/2018

The location is central however the clientele that stay at this BW property are less than desirable. As soon as we parked in front of our room we were overwhelmed with the smell of marijuana. When we got to our room with all our luggage we had the unfortunate pleasure of listening to the next door guest yelling at her young children, slamming her door and banging things in the table in her room. After two complaints the front desk personal called the police to handle the situation.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not up to Best Western quality"

2
15/02/2018

We've had great experiences at Best Western hotels before so had no hesitations about booking this one, but were very disappointed. The first thing we noticed was that our non-smoking room smelled like cigarettes (and had multiple cigarette burns on the bedspread!). Overall just older and dirtier, and I agree with a previous reviewer that it seemed like there was a lot of activity in the parking lot that didn't belong there. Finally, we couldn't get the shower in our room to work; turns out that's a regular problem and that you have to pull VERY hard to get the water to turn on. Wouldn't recommend; would be decent for a budget hotel but definitely expect more for $100+ per night for the basic room.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"BW Gives good quality for the price."

4
04/02/2018

I rented a king suite for 2 nights and enjoyed the stay. Staff feels pressured by management to meet deadlines on check out and may over react however, it was a good stay overall. Brought the wife and kids with me while I was in town on a business meeting and we ended up staying 2 nights instead of the 1.

"comfortable, easy hotel"

4
03/01/2018

I have stayed at this hotel many times in the past few years in travel from Branson, Mo to San Diego area. Staff is always great, rooms not exceptional but all the comforts of home at easy price and, usually, room available at short notice. Also, easy access off and on freeway.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you so much for staying with us whenever you come to San Diego. We look forward to your next stay and hope to help in any way possible.

"Acceptable accommodations & friendly staff"

4
29/12/2017

Room was decent & comfortable but could use some updating. Hotel was in a less than desirable area (lots of sirens & surrounded by mobile homes) but we felt comfortable while on site. We appreciated that the breakfast had real eggs (not the watery, microwave in a bag kind). Breakfas choices were scrambled eggs & sausage one day or breakfast burrito the next, hard boiled eggs, waffles with several topping choices, cold cereal, prepared oatmeal (not instant), yogurt, bagels, English muffins, toast or mini cinnamon rolls.