Best Western Plus Hotel Continental Inn & Suites, El Cajon

Kareem at the front desk was very helpful. The hotel looks very clean and comfortable. Looking forward to breakfast that is included! Rooms are spacious and lobby is very nicely decorated. I really liked that there is a 24 hour security making sure cars are good.

BestWesternMarketing, Guest Relations Manager at Best Western Plus Continental Inn & Suites, responded to this review
Thank you for all of the great compliments, we are so happy that you felt safe and had a good stay and we hope you enjoyed our complimentary breakfast. Thank you for your patronage and for sharing your experience.

My husband and I got to the hotel super late last night, we were exhausted and tired and the front desk Kareem was absolutely amazing. He checked us in quick, his customer service was outstanding and the room was super clean. 10/10 recommended hotel. Will come back again.

I got fantastic service from Kareem at the front desk. He was very nice and kind and professional. Rooms were alot nicer than I expected. Rooms were very clean and well prepared. I am very happy with the stay and I would recommend to anyone.

I had a great stay I appreciate the customer service in front desk especially from Buddy Kareem. Looking forward to staying again. The rooms are in great shape and breakfast is amazing. Defenatky recommended.

This hotel has been upgraded recently it is very nice clean comfortable friendly staff and the best breakfast I have had at a hotel & I go a lot of hotels so I know when it's good. This is by far one of the best hotels in town and I will continue to keep coming back here and referring my friends & family thank you Best Western

Katie was such a get host.Came here with the kids n got presidential suite was outstanding. Kids had fun in the living room with a TV as well the pool that had sensor lights. The onsite gym was just enough. I had the bedroom all to myself n wife. The food was good for being free continental breakfast lots of choices. Rooms were updated and very clean. And the beds are soft. Had a great stay.

Brandis G, General Manager at Best Western Plus Continental Inn & Suites, responded to this review
We are so happy you enjoyed your stay, we look forward to your next stay! Also we think Katie is great as well!!! Safe Travels

I came here on business... the room was great had the platinum suite... love the single bedroom and havin the pull out bed for my other coworker.... 2 tvs the bathroom is big and nice plus the jet tub was great after work...the rooms were always very clean everyday... the complimentary breakfast every morning is delicious different food for whatever your feelin like...simply outstanding...will definitely be recommending to anyone...have had a great stay... and Katie at the front desk is simply awesome took very good care of us...im very pleased with my stay and will be staying again.

Brandis G, General Manager at Best Western Plus Continental Inn & Suites, responded to this review
We think Katie is great too!!! Glad you enjoyed the jetted tubs they are awesome! Looking forward to your next stay, Safe Travels

I would appreciate if they had more handicap rooms available. I felt like I was in a 5 star motel at the Best Western newly remodeled El Cajon ca. Very enjoyable stay. Very helpful and accommodating for our needs, even had a couch tgat made out for a bed for our grandkids to spend a night with us. Lovely room, refrigator worked good, good T.V. and inernet , woud have loved to have a Jacuzzi available.

Absolutely the best hotel in El Cajon. The rooms, and staff make it shine! The room was a real gem. Very clean, stylish and very classy. I would recommend this hotel to everyone. The staff outdid themselves. Definitely going back.

Heather Y, General Manager at Best Western Plus Continental Inn & Suites, responded to this review
We are happy to hear that our hard work and determination throughout renovations was ultimately a success. We are happy to hear that you enjoyed both your accommodations and the service provided. Thank you for taking the time to leave a review. We hope to see you again soon!

Look...it's not Marriott, etc. It's a decent, clean, updated budget h(m)otel, very affordable and a pretty good free breakfast to boot. I'd definitely stay here again if I were in the area. Yaqueline at the front desk is honestly the best feature.

Heather Y, General Manager at Best Western Plus Continental Inn & Suites, responded to this review
Thank you for taking the time to leave a review! We are happy you enjoyed your stay and we hope to see you again! I'm also happy to hear that Yaquelin provided you with excellent service! I will make sure she sees this review!

There was construction that started at 8am right outside my room. The workers were loud and obnoxious. The location was not very good. For the price I would not stay there again. I stay at Best Westerns all over the US and this was by far the worst one.

Heather Y, Manager at Best Western Plus Continental Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have addressed the noise issue with the contractors so we can assure this will not continue. The construction should be wrapping up soon and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank You, Management

New rooms are lovely, just need to be cleaned with a little more attention. -Your newly renovated rooms have a very strong paint smell (understandable) Room looked as if it was cleaned in a rush, there were plaster particles in the bathroom counter/sink and on the bed. -There were a lot of nails in the parking lot, contractors should be a little more cautious and clean-up after they are done for the day. -I understand this comes with the territory every time a hotel is undergoing renovations and that's why I didn't make any complaints.

Heather Y, General Manager at Best Western Plus Continental Inn, responded to this review
Thank you for being our guest and providing us with feedback. Our guests feedback is important to us because it allows us to gauge how we are doing and where we can improve. We are glad you enjoyed the room and will be using the feedback you provided to make improvements. We hope we see you again.

This property is under construction and it is a mess. The room was nice but not finished. Baseboards were missing. Doors needed to be painted. The closet door was not installed properly. There is very limited parking because the construction takes up a number of spaces. The elevator is moderately terrifying. It screeches, lurches, and takes a few seconds to start or stop. We had to pull on the door to get to shut. The toilet in our room was not clean. There was dried urine on the underside of the seat. We called housekeeping and they came within the hour to clean it. The toilet really needs to be replaces. It has stains and shows wear. The bathtub also shows staining. The whole place gave off a unsafe, sketchy vibe. It feels like it is in a bad area. We thought we had booked a different Best Western nearby, but accidentally booked this one instead. We called the other Best Western in hopes that they had a room available but they did not. Make sure you double check before you book so you don't make the same mistake we did.

Heather Y, General Manager at Best Western Continental Inn, responded to this review
We apologize for not meeting and or exceeding your expectations. We are still under renovations and we are working hard to get things finished in a timely manner. As far as the cleanliness issues we greatly apologize. This is not how things are done or should be done and I will be going over our policies and procedures to see where we can make improvements. Once renovations are complete the property will be amazing and we urge you to give us a second chance to redeem ourselves.

The hotel was under construction, which made parking very difficult especially on the night that they were fully booked. Our room still hasn't been finished bc the walks still had signs of the work that had been done/missing paint. There were no trash cans in the room or bathroom which was frustrating. The tv in the living room was still not connected to cable so was useless. The whirlpool was great and the breakfast was awesome! The breakfast was definitely out favorite part. Checkout took too long because the worker was nowhere to be found so I waited about 15-20mins.

Quest20906574738, General Manager at Best Western Continental Inn, responded to this review
We do apologize for any inconveniences suffered during your stay. We appreciate the time you took to leave us a review as it aids us in bettering our property and our service. Your feedback is important to us and we will be using it to make changes. We are working hard to make the property better and we hope that you will consider giving us a second chance. Heather Young - GM

Had a great time here with my friends! We went all over San Diego, barbequed, chilled, watched TV, went to the Jacuzzi, and even went sky diving. The hotel was great for easy access, nice size room, great service etc. The Best Western El Cajon is a great hotel with a great price. If you're thinking about going to San Diego with your friends but don't want to drop a ton of money, check it out!

Heather Y, General Manager at Best Western Continental Inn, responded to this review
We are are happy to hear that the accommodations and services provided were able to assist in you enjoying your trip to San Diego! We hope that we see you again soon!

I have stayed here several times and every time I'm more drawn to stay here. The location is great. Near many attractions,stores ,gas stations and the night life. They have fast WiFi and cable tv keeping you entertained for hrs on end. The beds were new and comfortable. The staff was very courteous and caring. To top it all off the breakfast was full of options. Waffles coffee fruits drinks yogurt cereal etc.... will definitely go back to stay again

Heather Y, General Manager at Best Western Continental Inn, responded to this review
Thank you for your awesome review! We are glad that you enjoyed your stay and the services we provided! We hope to see you again!

I normally don't write reviews for hotels, but I felt the need to write a review for this establishment due to its impeccable customer service, hospitable staff, and an all around great experience! Rooms are clean, breakfast is DOPE, and service is AMAZING!

Heather Y, General Manager at Best Western Continental Inn, responded to this review
We thank you for your great review and we are happy that we met your expectations during your stay! We hope to see you again!

Worst stay at a BW in over 40 years. I tried to give them a break for the construction in progress but our room wasn't even finished, at least we hope it wasn't. Tube / Toilet leaks, no hair dryer, low water pressure (enough to have to change rooms), lobby was a converted closet(?), construction noise from 8AM - 9PM, 2/3 of the parking tore up and blocked off, etc., etc. Wait until the remodel is done and then give it a shot.

Heather Y, General Manager at Best Western Continental Inn, responded to this review
I apologize on behalf of the entire team for not exceeding your expectations. We apologize about the inconvenience the construction brought to you and we will be using your feedback to better implement ideas and improvements for the future. We hope you give us another chance to make things better in the future.

Hotel is currently under renovation. Parking is limited due to construction material covering alot of the parking lot. room was clean but very dimly lit. There was not enough light around the table/desk to do any work. The desk clerk overcharged my card at check in. While she apologized for the error it was after I brought it to her attention instead of telling me when it happened. She could not correct the mistake until the night auditor came in that night. Water temperature for the shower was barely luke warm. And that was after running it for several minutes.

Edward H, General Manager at Best Western Continental Inn, responded to this review
I do apologize for any inconveniences suffered during your stay. We are working hard to get the renovations completed as quickly as possible to ensure a great guest experience. thank you for providing feedback as we use that to make necessary improvements. We do hope once renovations are completed you will consider staying with us again.

Parking lot filled with construction trash, toilets, cut up bathtubs huge storage containers and trash bins . No internet for entire stay, water turned off and on during the day without notice over several days, TV did not work upon arrival. Construction noise during the day and evening. Room not completed with out floor lamp, room mostly dark (except at night...see below). No phone in room until day 4. The front desk was in a guest room with construction workers lounging about. Staff had no knowledge of what rooms were in construction, what was available. About one third of the rooms were being totally remodeled so construction tools and trash were every where you had to watch where you stepped. The original Best Western was being split into two hotels with a Quality Inn where the original Best Western Main Building (office, breakfast room etc and the majority of the parking lot) and the Best Western now in the old annex building with a tiny parking lot and no breakfast room. Apparently both are owned by the same person. The room we received had a fine layer of construction dust on everything and they have put lighting outside the room that enters the room from around the curtain so the room cannot get dark. I have stayed at the original hotel before most recently just a few months ago and it has always been ok for a chain. They really should have taken the hotel off the listings during this remodel.

BestWesternHotels, Corporate at Best Western Continental Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

Meagan went out of her way to get us ice because the ice machine was temporarily down. Excellent service! She takes her job very seriously and I was extremely pleased with the service I received. I'm thousands of miles away from home and I felt so comfortable staying here. Highly recommend!

Heather Y, General Manager at Best Western Continental Inn, responded to this review
We are happy to hear that the serviced you received during your stay met your expectations. We hope that you visit us again!

Convenient to the location I needed to be at, however, with a stay in June where I wasn't real satisfied, I gave them another try. No soap in room. Odor in room. Hot water varies while in shower. Shower had hair in it. Left sweater in room. Called the day of check out. Told to send email request with address. 3 more calls and 11 days later I was told to send a UPS label in order to have it sent to me. Extremely disappointed in the Best Western in El Cajon CA.

The staff is friendly but everything else is horrible . The kid at the front desk was very nice and helpful that was the only decent thing I can say about this hotel .Everything ran ok in the hotel air conditioner refriderator was great The rest was a dump . The people above us had there room robbed they accupied two rooms there room was robbed of electronics and there kids where sleeping and someone tried to break in threw the window with the kids still in there sleeping .The cops where called .The room next to us had really load music and violent fighting all night . Management did nothing . They could have called the police and thrown them out of the room . This hotel really had no management . When we first got there we had to wait forever nobody was upfront to check us in .Ice machines didn't work until the second day . This place really scared me they need security or something bad area im guessing . When I went to make my coffee at breakfast there was a nasty ciggeret butt sitting on top of the sugar packets . My biggest complaint was the violent fighting all night the people fighting should have been thrown out instead we had to deal with it all night . Its a bad place to stay .

Edward H, General Manager at Best Western Continental Inn, responded to this review
Dear Ms. Nadine Mark, On behalf of our entire team, I would like to apologize for not exceeding your expectation. I am sorry if there's no one at the front desk at time of your arrival, When front received a call from the room and it needs an immediate attention they do leave the front desk to assist the guest. Regarding the noise from above your room we did not received a report, otherwise, if it was a violent fighting the front desk will investigate and will call a police if needed. Your feedback is important to us and we will use it to implement improvements to be sure we will offer a better experience to our guests in the future. If I can provide a better assistance please don't hesitate to give me a call at 619-442-0601. Sincerely, Ed Huskins BW Continental Inn

Our room was the perfect size for someone traveling with children. The area was next to the freeway but was very quiet. The staff was very helpful and friendly. The breakfast was an added bonus for us.

Overall the hotel was value for money, especially the hot breakfast. The room was spacious and it even had a range. On the down side, the pool and spa were a little green and the tile looked dirty, which was a shame as we normally spend more time in them. The property surrounds didn't look very attractive but the area seemed safe.

The price was great compared to other nearby hotels and motels. But, it appears to be in a somewhat rundown condition. I can see why the price was cheaper than others. Also, it's right next to a freeway, so the room is somewhat noisy, with background noise of the freeway.

Got checked in fine. Room on 3rd floor...elevator is SLOW and creepy sounding, so we only used it that first time. (niece is a big wig at an Elevator Co....I told her to get on it!)We were greeted when we opened the door with someones left over food on the table and their shampoo in the shower. They gave us another room 2 doors down, however, we at first couldn't get in...funky locks. Only pull handle up not down. LOL Room was clean and had what we needed. Pool was in need of chemicals, it had been 117 and a crazy hot week. Pool needs to be shocked. Breakfast the same as anywhere----its edible. Coffee was GOOD. Nice staff however, this area is being overrun with homeless folks. A non-smoking facility with 9 cig butts in the stairwell. Told them about that Fri. Still there on Sunday checkout along with a new spit wad there. Singles or couple fine, New Denny's being built across the street 24hrs!

Came to check out the campus at SDC from Washington state. Went though AAA and gave them a price cap. We arrived at 3 on a Friday and there was a line of about 4 people and only one person working the desk. However, she was great and got us a room closer to the pool. The door on our room was iffy and our keys didn't work so we had to take them back to be reconfigured. We were hot (from traveling all day) so we went to the pool. Small pool and LOTS of kids. Pool was kinda dirty and it looked like towels were supposed to be provided but there were none all evening. There are a boys & girls bathrooms but only the girls was unlocked. Room was ok, but smelled weird. I always check for bed bugs and everything looked clean. We asked for a late check out (noon) because of our flight times. The elevator made some weird noises but we never got stuck ?? Probably won't stay here again but it wasn't very expensive...

Was an ok place to stay. It was not the most well kept hotel but worked for the price as we just needed a place to shower and sleep. Breakfast was reasonable. Would consider staying here again if back in the area.

Good hotel with nice amenities. Located close to the freeway with plenty of restaurants within close proximity. Nearby gas station is convenient. Good breakfast with a good assortment of hot or cold food to choose from.

Staff was kind and polite..room was very nice and clean. Parking lot didn't have a bunch of wierdos hanging around.. staff was funny and made me feel like I was right at home..I would definitely stay here again and again

Stayed here before a late night flight. Check in was fine and staff friendly. The room was on second floor (no elevator). The room was very clean. The bed was comfortable. The internet was surprisingly fast. They had coffee maker and microwave. No complaints for a short stay.

Good hotel-best western quality#1- much better than expected. Quiet room clean extra pillows nice and a little towel art like we had on the cruise! Full size tub, fridge and microwave. New 32” tv with direct tv lots of channels. Friendly service. No problems. Good experience.

this was a solo stay for myself for new years eve, wanted to be safe and comfortable, i always stay at this best western. i love the staff and breakfast was hot and fresh. i will always stay here in the future.

Simple hotel, good stay. Easy access to gas station, food and dessert places. Rooms are nice, no huge complaints, had a small issue with hot water/shower but the hotel addressed and solved the issue quickly.

Good Hotel with reasonable rates. It was situated near highway 8. THe car noise was too much during the night and disturbed sleep. I will suggest other people to use this facility. Continental breakfast was fine in the AM

Horrible location, old and uncomfortable, musty and very noisy due to its being next to a freeway onramp. Had less than half the channels on our TV that we were supposed to have due to satellite issues. The hotel's intention was to offer us an upgrade to a mini suite until they said that portion of the hotel had no hot water. When you went to the lobby, sometimes there was someone there and other times no one was there. Breakfast was good.

Edward H, General Manager at Best Western Continental Inn, responded to this review
Dear Sir, I do apologize for not exceeding your expectations during your stay. Unfortunately for the TV issue, we had an entire circuit board stop working and due to the existing system being an old analog system our provider is unwilling to send anyone until they can schedule us for the digital upgrade. We are getting to upgrade all the rooms once we get the designs from our corporate designers. I do apologize about the front desk unoccupied at times. There are times the staff has to leave to assist guests with concerns and since there is only person staffed this can happen. With the hot water issue, our boiler may need to be replaced so we are waiting for supplier to make the determination. If you have any other concerns or question, please don't hesitate to contact me at 619-442-0601. Thank You, Edward A Huskins Manager

We had a wonderful stay... The room and bathroom was very nice and clean. We had a very good sleep and enjoyed the hot breakfast the next morning... I would highly recommend this hotel and will stay there again. Well done to management and staff.

front desk staff not friendly, no hot water in shower, broken ice machine, broken elevator. Not worth the money we paid, I have stayed here before but was not as bad. I checked out the next day and stayed at a hotel across the street and it was much much better and for a lot cheaper too, I am not complaining about the price but the quality is not there by any means.

Edward H, Manager at Best Western Continental Inn, responded to this review
Dear John Putros, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 619-442-0601. Sincerely, Best Western Continental General Manager

The room was comfortable, but woke up the very next day to bites on arms and legs. Had them come change the bedding, wanted to change rooms but because I booked through expedia couldn't change rooms. Although we didn't get bit the second night it was hard to sleep in that bed. I will not be returning to this hotel.

Edward H, Manager at Best Western Continental Inn, responded to this review
Hello FSM, I do apologize we did not exceed your expectations during your stay. Did they give any reason other than booking through a third party as to why they could not change rooms? Can you please let me know with whom you dealt with so I can address this? Please don't hesitate to contact me for anything I can assist with.

Mattress was a little more firm than I care for but amenities were there and always a pleasant staff! Used the pool and hot tub for my back. It could use more sweeping throughout the day but otherwise, well maintained.

Everything look good inside the room the only problem was the swimming pool it was dirty. The room for the breakfast was too small for everyone to eat. I hope something can be done to have everything better

We spent 14 days in Best Western hotel, it is good motel, with suitable breakfast, good location in the centre of the city service and cleanliness were good , quite place . I do not need to write long review to cover all services and satisfaction

There wasn't a whole lot near where we were playing, so this location wasn't bad. I do think the price was a little high for El Cajon. Almost $200 a night. But, it was nice inside and the staff was extremely nice.

Hotel is average nothing special it's a place to sleep. The price is worth it during the week but definitely not on the weekend. If you want Breakfast you need to go early its very small but it gets the job done. If your a member ask to get upgraded and pay the difference. I never had to anywhere else but here they make you.

Enjoyed it very well. Book them directly and save $15. Booking.com over charged me. I frequently travel to San Diego for my daughter Softball travel team. I lived in El Cajon for three years and enjoy the area very much. family and friends. Its close to the freeway next to a gas station and centrally located in case she plays in nearby Santee. Don't stay in downtown. they charged me an additional $25 just for parking my car. I would recommend this place to the team, family and friends.

The hotel staff was nice. Breakfast was good, but there is no restroom in the lobby/breakfast area. Denny's across the street was nice, but the neighborhood made us feel a little uncomfortable.The beds were nice, but they were different in the two rooms in which we rented.

Overall the rooms cleanliness could be improved, the beds were extremely uncomfortable and there was a strange smell to the room. The refrigerator was very old and barely cooked the food put inside. The pool was also a disappointment as it is extremely small and often has a lot of trash in it from the trees surrounding it. The location of the hotel isn't the nicest. Some of the staff were very helpful and the breakfast was decent, no complaints there.

Edward H, Manager at Best Western Continental Inn, responded to this review
Hello, I apologize that we did not exceed your expectations. Was the smell you mentioned the only cleanliness issue or were there other issues as well? I would like to have this addressed immediately so it does not occur again. So the microwave was not working properly, was the staff notified? We would have been able to replace it right away since we keep spares on site. Regarding the pool, during the afternoon the wind tends to pick up and indeed things get blown into it but we do try to keep up with that during the day.

If you're willing to do a little bit of driving, this is a good location for when you are vacationing in San Diego. It is somewhat removed from the major tourist attractions, but the difference in price between El Cajon and Hotel Circle in San Diego is considerable. The hotel is not particularly upscale, but it is more than adequate in every way.

Check-in staff could be a little more warm in their welcome. Rooms were ok but use of the pool, you'll notice more attention needs to be given there. Breakfast was good it wasn't too noisy around the perimeter. Most conveniences are nearby.

When we decide to travel, Best Western is the only place we book because we know no one else will make our trip as wonderful and peaceful as them. After all, our annual "getaways" should be just that - a getaway from stress and daily routines. We love how Best Western is the only hotel that meets our needs. Specially when our autistic son has to be taken out of his routine, because to him, and us, Best Western Hotels are our home away from home. Thank you...

We had a room at this hotel booked months before our trip to San Diego. We arrived in the late afternoon, 2 young children in tow, after a full day of traveling from the midwest to find that we had no room. The manager advised the room was cancelled and already rebooked. I had my printed confirmation in hand. Something like this has never happened to me before, and finding a new room was challenging as this was over a busy weekend. The manager only gave me an insincere "Sorry", and didn't even offer to assist in helping me find lodging at another Best Western. We didn't feel too bad about not staying here - El Cajon looks pretty shady with some interesting people roaming the streets (to put it nicely). We learned our lesson and called ahead to all other lodging we had in place for the rest of the week to confirm our rooms. No other problems encountered elsewhere.

Edward H, General Manager at Best Western Continental Inn, responded to this review
Hello, I sincerely apologize for the inconvenience. I can imagine how difficult it must have been finding other accommodations during that busy weekend since earlier we had other hotels calling us asking if we had vacancies as long us calling others for the same reason. I am happy to hear you were able find a location. If there is anything we can assist you with in the future, we would like another chance to gain your trust. Thank You, General Manager

You get what you pay for... it was small, but fair for price. Perfect for Comic-Con. Wouldn't let me pay cash at check out. No real cable in room. Suites are just rooms with a half wall to separate the couch and beds.

We did not feel safe as people were loitering and drinking in the parking lot. The rooms were large and it was a good price. We checked out immediately and paid the price of one night. Do not recommend.

Edward H, Manager at Best Western Continental Inn, responded to this review
Hello, I apologize you did not feeling comfortable when checking in. We strive in providing a comfortable and safe environment for all of our guests. If we had been notified about people outside drinking and loitering the issue would have been addressed immediately. If there is anything I or the staff can do to assist you in the future don't hesitate to contact us anytime. Thank You, Management

We had a a great experience, we will be staying here again and we will recommend it to family and friends. the location is perfect with lots of space and the pool is clean and heated! Breakfast is great here!

We stayed here while attending SDCC, and this hotel was definitely not worth the $179/night rate. The noise from the interstate was unbearable while trying to sleep. The room smelled musty and there was a rotten smell from the sink drain. The shower faucet was backwards and the water turned ice cold several times while showering. There were too many guests for the number of tables at breakfast. Our room door handle stuck and was very difficult to open. The desk clerk the night we arrived kept us waiting five minutes while she was on the phone without so much as an apology or welcome to the Best Western. The beds were reasonably comfortable, the parking and wifi were free, and the breakfast was decent. However, we would never stay here again.

Edward H, Manager at Best Western Continental Inn, responded to this review
Hello, I apologize about the highway noise, measures have been taken to address this issue but there is only so much that can be done about the noise. About our Front Desk Clerk, I apologize and we are going to be implementing additional training to address this issue. Regarding the issues in the room, were these brought up to the front desk? We would have taken steps to resolve these issues immediately.

Backs on to ugly, slimy storm channel and is on top of the freeway. Super loud. Front faces Chevron station. Breakfast room is crowded and chaotic. Internet cuts in and out and is super slow. Bathtub water tap leaking badly. Maids should report the problem and it should be fixed before next guest. One person only at check in. She was answering phone and trying to check in guests. 20 minutes waiting. Same at check out. No manager on duty during check In or check out. Rooms are nice, clean, beds very comfortable.

Edward H, Manager at Best Western Continental Inn, responded to this review
Dear Sheila125, I apologize we did not exceed your expectations. Being next to the highway, steps have been taken to reduce noise but there is only so much that can be done. We do have standard rooms with 2 beds and suites in our three story building that is not right off the highway. We are working on getting our internet reliability improved. When we are at capacity, guests are welcome to take out the breakfast. If you have any other questions or concerns, contact us anytime, we would happy to assist you in anyway.

Air conditioner would shut off randomly throughout the night, rooms are very outdated, the shower water would go from REALLY HOT to REALLY COLD without even touching the nozzle, breakfast room is so small that we had to leave and get breakfast elsewhere because there were no open tables and all the food was gone, and we had a package delivered for my husband's birthday and the hotel staff never notified us. We had to call and ask if they received a package and they said "oh ya we got it yesterday". do not stay at this hotel!

Edward H, Manager at Best Western Continental Inn, responded to this review
Hello, I apologize about the water issue. We have been working on resolving the issue. Regarding the breakfast, while we are dine in only, we will forgo the dine in only policy so everyone can have a chance for breakfast. If there is anything I or the staff can assist you with, please don't hesitate to contact us. Thank You, Management

I needed a handicap accessible room. I didn't realize I booked a room on the 2nd floor. The Front Desk Associate was kind enuff to help me carry my stuff up to the room. I took my stuff down to the first floor myself the next day with some difficulty. There were no elevators.

This hotel is OK. Best Western Breakfasts are usually pretty good. I had to wait in the lobby for nearly 20 minutes before someone showed up. We rang the bell, knocked on the office door, called and no one answered. Finally a lady showed up and said she had to go lock up the laundry room. The hotel is a little dated from all the other Best Westerns we stayed at, but it is okay and is pretty clean.

On first look the place looks like a motel more like a 2 star motel. But the place was very clean, everything in the room was functional. The rooms were on a smaller side, but had New clean sheets and new towels. Breakfast was as good as it can get at this level. I would not use the pool but that was not a priority for us.

Good location and stop point for going to tecate mexico. Beds very comfortable to sleep in. I loved that the room was already cool from heat. I really like new look of best western. Great job!!!!!!!!!

Buster was a business though I was building a car dealership down the street the location was great service was good enjoyed my stay really like the fact that it had a kitchenette That way I didn't have to buy food every day I could cook

We enjoyed the friendly staff at this BW, will consider it for future trips. From the moment we arrived the staff was very professional and courteous went out of their way to assure that we were taken care of

I felt like I was on a cruise ship because the staff goes out of its way to make cute little swans out of towels. Makes you feel like this is a very expensive hotel.They even made the Kleenix do fun shapes. That's going above and beyond!

The room was clean and reasonably priced. They provided a hot complimentary breakfast of scrambled eggs, hash browns, etc. Several options of cereals plus whole milk and 2% milk as well as apple juice and orange juice. Free wireless Internet worked well also.

Freeway and on ramp so loud that it prohibited sleep. The staff attempted to change rooms but said similar bed (king) not available, nor two queen beds. The hotel did not appear to be that full, very dissappointing.

Edward H, Manager at Best Western Continental Inn, responded to this review
Dear Sir, I apologize for the road noise, we have taken steps to try and reduce the noise with heavy duty curtains but there is only so much that can be done regarding the noise issue. If you stayed on the weekend we have been sold out the few weekends but with a standard room with one king bed they are all on the freeway side in our two story building. If there was anyway we could have changed you room to maybe an upgrade to a room in our three we would have not hesitated. We strive to provide a comfortable stay for all of our guests.

We needed to stay in El Cajon for a couple days and this was the best rated in town. The room was very clean and the bed comfortable. The staff were all very pleasant. The room was worn out with a sticky front door lock, broken shower curtain rod, broken lamps, bid multiplug adapter filled with plugs behind refrigerator. It appeared that one of the room cleanup ladies was out patching up the outside paint. Apparently there is no handyman. Constant road noise from the adjacent highway/dragstrip. If you're at all picky, this may not be your place. If you just need a clean room with not-fast free wifi, you'll be fine.

Great bilingual personnel and very helpful. Had a wonderful 2 day stay. The rooms had cable and free wifi. The iron came in handy and also the hair blow dryer. The beds were very comfortable and the sheets as white as could be.

The bigger the city the better Best Western hotels get, at least that's been my experience. The room we had was a bit small for double beds but it worked. Decor could have been better but it was very limited.

Edward H, Manager at Best Western Continental Inn, responded to this review
Thank you for your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 619-442-0601. Sincerely, Manager Best Western Continental Inn

The manager himself was not very knowledgeable about the problems that were going on. No hot water. toilet loose on the floor. No channel guide for the TV. TV reception REALLY poor. Room not cleaned after first night. Ran out of toilet paper.

Edward H, General Manager at Best Western Continental Inn, responded to this review
I apologize that we did not exceed your expectations. As for the hot water, I was aware there was an issue that is why we had someone come out that day and we were assured the issue was fixed. We had no one mention it was still an issue until you brought to my attention again. The TV issue is also known that is why we have an appointment with our provider to see about the issues. Regarding the channel line up, one of our clerks gave out the last one to another guest that same so not being in the office for several days out of town I would not have known being that was my second day back. That issue too was rectified immediately. Again my apologies for the issues, it is our goal to provide a superior experience.

Check in to room. Stayed at Mesa The week before and I was happy with that.. Mesa was full and the agent on the phone gave us El Cajon location. I have to go back on March 21,2017 back to that job in Lemon Grove. I hope Mesa Best Western is not full..

Edward H, Manager at Best Western Continental Inn, responded to this review
Greetings, I apologize that we did not exceed your expectations during your stay. I do appreciate your input so we can work to improve future stays for our guests. If there are any other questions or concerns I can assist you with, don't hesitate to contact me.

Everything was great. Very nice and clean. Their breakfast was great!!!Not just cereal, eggs and sausages and more!!!! The employees had great customer service!! They made my stay very comfortably. In the future, if I need to stay at a motel I will choose this one again. Thank you for making my stay great!!!

First of all- my initial reservation was cancelled without any reason. I have no cancellation confirmation via email. Only had my email confirming my reservation! Second- the website lacked actual pictures of the room for the type I selected: King/Suite. I was not happy with the size of the suite and very cramped when the sofabed is being used. The exit door must be blocked since the furniture must be moved to expand the sofabed. While it has small conveniences, microwave, fridge, bar sink, it's CRAMPED due to the sofabed in-use. Third: The bath water reeked of some sewer odor and it was nasty and horrible. I was not happy with the small and cramped facilities and would not stay at this location if needed to in the future.

Was very impressed with the friendliness of the staff. Felt safe there, just stayed for one night. the air conditioner took some tweaking, but when I finally got it set to a comfortable level, I slept like a baby. All motel beds tend to be a tad on the hard side for my tastes, but for the price, it was more than worth it.

Best western is always a comfortable stay away from home. The only issue I've had is some don't take cash at all or prepaid visa/debt card s. Otherwise breakfeasts are almost always fulfilling and rooms as well as pools great cleanand comfortable! Jet tubs are the best!

We flew in for a family emergency. The staff was helpful. The room was clean and a very comfortable bed. We rested well even though our emotional turmoil. The pool was bus enough for 6 kids. The breakfast was great and filling. We plan to use this hotel again.

I am being generous to give this motel an average rating. The main reason being that we had a quiet room - even though it back up to the freeway and freeway onramp. Bed was good - so a good night sleep. Last cleaning of the room was terrible - rug was vacuumed in a very hit-and-miss fashion. Clock did not work. Refrigerator was off - check the plug - not plugged in the outlet had a triple plug in one socket and tape over the other socket. The triple plug had the ground lead snapped off. I played with the plugs and got the tv and refrigerator working. Spiders in the bathroom. Spa not working. Vending machine removed. Breakfast - SAD!!!

This hotel is within an easy 20 minute drive of downtown San Diego on most weekends. The hotel is a little older but the staff does a good job keeping it up and nice. The breakfast is simple but good and if its not what you are looking for there is a Denny's across the street. Overall my stay was very pleasant.

After trying to find a last minute hotel in the San Diego area on a very busy weekend, that wasn't a flea-bag hotel, we found The Best Western Continental Inn, El Cajon. We were very pleased with the friendly welcome by the staff and the cleanliness of our room. The room was super clean and the beds were very comfortable. It was very quiet and easy to get some sleep. They had free breakfast which was very nice!

This summer, my family and I decided to go to San Diego for our small, but well deserved get-away, so, I booked at Best Western taking advanced of their promotional rates. Well, it has been the best decision made ever. From our quick check-in to our fast check-out we felt appreciated and welcomed. The receptionist accommodated our needs providing us with extra pillows and blankets for our children --- this was awesome. All I had to do was ask and not "beg" like I had to previously do at other hotels. She was very professional and courteous the entire time. I honestly appreciated her beautiful smile while providing her services. Thank you. The cafeteria/breakfast attendant was also fast and courteous when providing additional breakfast needs for our family. She didn't hesitate once when asked for any item. Thank you very much. I was able to digest my meal better by your assistance with my family "needs". Last, but not least, was the room attendant. She was able to accommodate me with extra bags for our dirty laundry at request. She was very helpful at making our stay peaceful and stress free. Thank you. I personally strongly recommend the Best Western Continental Inn to anybody looking for a great stress free get way. I know we'll be coming back.... THANK YOU VERY MUCH TO THE ENTIRE PERSONNEL.

We stayed at this Best Western with a group of 10 in two different rooms. One room had 6, the other 4. The room with 6 was only given 3 towels per night. The do not have anyone working but the front desk help in the evenings so no one to bring more towels so you have to go get them yourself. This happened every night of our stay. The breakfast was adequate but they require ticket to eat and you have to get them every morning, they are not issued for your entire stay at the time of check-in. Then, you are asked for your tickets multiple times during your meal. The front desk staff were really nice and did the best they could do but they simply didn't have the staff to take care of the motel.

Very sketchy guests. Definitely a motel. Decent breakfast. My friend had a cockroach in her bathroom and I found dirty clothes in my dresser drawer. The rooms were okay. Comfy bed and surprisingly pretty quiet.

We were in crisis as evacuees from wildfires. Everyone on staff treated us with empathy and kindness. Relatives were able to pay from long distance. The clean and comfortable room was a welcome respite. We would stay there again.

The rooms were clean and they provided breakfast. We stayed in a suite which was a single bed with a pull out. There were no extra blankets and pillows provided for pull out like in other hotels we have stayed at, kind of a pain to have to ask. The breakfast area is a joke. It is very small and hard to maneuver when it was a sold out night. They only have one person working the breakfast area and she seemed to have a hard time keeping up. Although there is a Dennys across the street which would be the best option.

If you're looking for a place with exercise room, the website states this place as having an exercise room, which it doesn't. In general, the place is better than sleeping in your car, but i would have expected more from a best western.

Company paid hotel so I had no clue where I was going that day. First time in El Cajon. This is just outside of San Diego. Cheap but limited hotels around to save money. The location was not friendly.

This hotel was an excellent choice after a long relay race. My team stopped here to rest and refuel before heading home after a long and active weekend. The beds were very comfortable, the bathrooms clean and the staff friendly. Breakfast was excellent. I would recommend without hesitation.

Nicholas A, Front Office Manager at BEST WESTERN Continental Inn, responded to this review
Dear Jenrader, Thank you for taking the time to review your experience at the Best Western Continental Inn. Our team members will go great lengths to ensure the satisfaction of all our valued guests and we are elated to know that we were able to collectively exceed your expectations. Your commendation is our reward and your satisfaction is our priority. Thank you again for all that you do, we hope to see you again soon. Warm Regards, Nicholas Aguirre Front Desk Manager Best Western Continental Inn

Safety issues. Arrived at 2:00 a.m. on Friday night. There was a mixture of people partying and homeless people present in all areas. Men were standing on the balcony cat calling. Room was small and dated, similar to Motel 6. Linens were stained and had hair on them. In addition, I paid $100 for room rate, but that was with discount; another guest walked in and paid $175 without discount! I immediately reported the incidents, left hotel. Attempted to call manager several times, no answer or call back. Very disappointed. This hotel should not carry the Best Western logo.

Stayed one night. Room was clean & bed was comfortable. Lighting in room not adequate or convenient. Breakfast was good & the coffee was GREAT! Best motel coffee ever--including much pricier places. You need a coupon go get into the breakfast room, but no one told us. Embarrassed--had to go get them at the front desk. Be sure to ask for them when you check in!!!

This just an average place to stay so don't expect more. The location and price made the decision for us since we have family in the area. The traffic noise from I-8 was noticeable but not offensive. The heater never worked. The sheets were average/

This is an excellent Best Western. I am a Best Western rewards member and almost always stay at a Best Western when I am out of town. I average about 3 nights a month in a hotel in Southern Cal for business, and this hotel is a great value for this area. I have stayed in this hotel about 5 times, and it is always a great stay. It is clean and comfortable. Easy on and off the freeway, yet still quiet. Nic at the front desk will help you with any thing you need.

Our room was clean. Reliable Wi-Fi in our room. It was A little noisy being right next to I 8 freeway. Average room size and arrangement but couldn't figure out the AC. Heat/Cool or any button resulted in the same thing, air blowing; but it was a reasonable value. Front office was understaffed and not pleasant

We checked in and it looked like a nice place despite the sketchy neighborhood. Immediately upon entering the room and turning on the lights, I saw something in plain sight on the floor behind the television stand which turned out to be a condom wrapper with a wad of chewing gum stuck to it. Though the room was comfortable otherwise, the shower could not hold a steady temperature going from very hot to very cold without warning. Try the nearby Days Inn if you have to stay in the area.

Motel didn't live up to our experience of Best Western standards, and do not plan to get anything nutritious for breakfast here (was bare-bones continental style). The beds (2 queens) were WELL used. The furniture in our room was what would be expected of a Best Western but they had to cram it all into the room, so we had to move the table to get in the frog and move it back to get out the door. But it was clean and quiet in spite of being right next to the freeway.

I stayed there for 2nights during my visit to San Diego. My hotel experience for first during check-in was horrible. I had made reservation well in advance & I did call them to confirm my reservation on the day of arrival still when I reached there to check-in they said there is a fault in their system bcoz of which they are not able to give me a hotel room. It took me 45mins at the front desk and they adjusted me to one bed room for party of 4 people. Since it was so later in night I had to check in and was forced to sleep on the sofa bed ( very bad quality). They moved me to a 2bed room the next day after much discussion the morning ahead. The only good thing about the service was for the lady who serviced the breakfast area. I would give 4stars to her & her service. She was friendly and was fast in servicing the breakfast table. All in all if I remove the day 1 hassle its a good hotel with good breakfast option. For me it was value for money since I booked well in advance.

will not stay here again will not tell any one to stay here some of the guest made a mess at the pool and no one clean it for 2 day food all over the pool area. the TV didn't work the coffee maker didn't work the shower when use the hot water was cold and the cold water was hot .

They should put seniors on bottom floor or at least give them that option, room was very hot and took forever to cool off...office should offer restroom availbility whem checking in, the person at frint desk at time of check in was not very friendly

I stayed at the Best Western Continental Inn on Saturday, August 29th, afternoon, until Sunday August 30th, morning, the temps outside were over 100° outside, but the air conditioners cooled the room down to a very comfortable 68°. Everything else -- the pool, the jacuzzi, the breakfast in the morning, the attention of the staff, was exemplary.

This hotel is terrible. Upon arrival, the beds were hastily made and sleeping in it felt like a cheap mattress of flea-market quality. The staff made no attempt to accommodate us when we went to have breakfast and the room was full. The antiquated A/C stopped working and the staff made no attempt to recompense the problem.