Best Western Plus City Centre Inn,  Edmonton

4.0/5  - based on 389 guest reviews.
11310-109th Street, T5G 2T7, Edmonton, Canada - See map
+1 780 479 2042 +1 780 474 2204



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
TripAdvisor Traveler Rating
based on 389 traveler reviews
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We are centrally located in Edmonton, just 400 metres from rapid transit. Guests park here for free while other downtown hotels charge you for parking! By train, times are: 8 minutes to the brand new Rogers Place Arena, home of the Edmonton Oilers®. 10 minutes to the downtown core and Shaw Conference Centre. 17 minutes to University of Alberta and hospital. 20 minutes to Northlands / Edmonton Expo Centre. Our hotel houses a full restaurant and lounge with great views, and has 24-hour food service in the Tim Hortons coffee shop attached to the lobby. Directly across the street is one of Edmonton's busiest shopping centres, Kingsway Mall. Fans of CFL football can catch the free shuttle to the Edmonton Eskimos games at the mall. Patrons of the arts can visit the Art Gallery of Alberta, the Royal Alberta Museum, and our city's art festivals just a quick train ride away. You will love our contemporary guest rooms, each complete with all of the comforts of home. For your convenience, we have custom designed furnishings and oversized writing desks in most rooms. Families and travelers enjoy our indoor salt water pool, relaxing hot tub, and thrilling 30-foot water slide. Business guests visiting the Best Western Plus City Centre Inn will also appreciate the hotel's close proximity to area businesses, including the Royal Canadian Mounted Police K-Division, Northern Alberta Institute of Technology, Glenrose Hospital and the Royal Alexandra Hospital.

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Room 1

Guest reviews

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based on 389 guest reviews
Certificate of Excellence
GreenLeader Bronze

Business Business 107
Couples Couples 62
Family Family 154
Friends getaway Friends getaway 26
Solo travel Solo travel 25
Sleep Quality
Best Western Plus City Centre Inn,Edmonton
  • 5
    « Great as usual »

    Fast check in, friendly helpful staff, hot tub and comfy beds. I bought some of their pillows about four years ago and they are still poofy and comfortable. It is close to and accessible to hospital and shopping

    « Excellent Hotel!!! »

    Friendly staff, very clean rooms. Everything was fabulous would definitely recommend you stay at the Best Western Plus City Center Inn. The pool looked like lots of fun perhaps next time we will have a chance to enjoy it. Loved having a Tim Horton's attached to the Hotel and the fact that it was open 24hrs was a plus.

    « Clean place »

    Very nice hotel, clean room and comfy bed. I would recommend this hotel to people. It is close to NAIT and Kingsway mall. Also close to other places. I would stay at this hotel again. I will be staying at this hotel for my next courses due to proximity and clean.

    « Very courtious staff »

    We appreciated the directions when we entered the City that the staff sent via Email they were very clear and brought us right to the front door. and the Hotel was very close to the Hospital for our medical appointment.

    « So clean and quite »

    This room was so quite dispite it is set on a very busy street. It was the cleans room I've been in with no complaints. The one thing that could have been better is the towels wish they were softer found them scratchy and the bath towels not big enough. I want you to know if every back in the city again I will be staying again. Thank you for the super stay.

    « Great staff and pool; not so good beds »

    Great pool and staff for families but bring your own pillows at minimum to have a good sleep. If you like quiet this is also the hotel for you. Our kids were watching a movie at 7pm and got a noise complaint.

    « Great »

    Will book again. Great new renovated bathrooms. Comfy beds. Great sheets. Located across from kings Way mall. Close to downtown. Good location. Stayed two nights. Has a pool but I did not use. Very clean.

    « Great »

    Nice hotel with great amenities, especially for families with pool and waterslide. Great location for shopping, Royal Alex Hospital, Rogers Place and downtown. Onsite restaurant, lounge and Tim Hortons.

    « Avoid room 101 »

    I have stayed here multiple times little expensive but always good service and clean. Recently stayed in 101 which is at the start of the hall.The hallway in front of the door is carpeted but the one outside the room wall heading to the lobby is tiled everytime anyone pulled a wheeled piece of luggage over the tiled it woke us up. Made for along restless night.

    « Nice hotel with a great staff »

    Stayed here for two nights and was happy with our experience. Check in was easy and our room was simple but very clean and comfortable. I liked that the mini fridge was actually on the large side and very cold, pool was nice, and the Tim Hortons attached to the hotel was very convenient. This is not a luxury hotel but still very nice and I would stay here again if I needed to be in this area.

  • 3
    « Clean and ok »

    Nice enough place for a few days.............wifi was AWFUL!!! Housekeeping got a bit shoddy towrds the end of our stay and for God's sake please put microwaves in your kitchenette............that was really missing. Most rooms these days have a microwave along with a fridge.

    « great value »

    nicely done rooms. separate bedrooms work very well for my hotel experience. Resturant bar is a nice touch for a late snack and a little relaxation. Hotel staff are very helpful. The property is well kept

    « Good service overall, house keeping could use some work though. »

    We stayed here for a couple of nights in early September, it was booked last minute from a family member to be close to the Royal Alexandra hospital. We had a basic queen room, was alright for just sleeping but not much room other than that. Our room had two large towels in it and a few smaller bath towels- which isn't that big of a deal, but in our case housekeeping decided to not show up during the entire stay. Front desk was helpful, and the pool was a lot of fun for my daughter to play in - although fairly deep. Loved having the options of life jackets! Very convenient location, across from Kingsway mall and about 1-2 km from the Royal Alexandra hotel so if you dont feel like ordering from the menu which is somewhat expensive, you can either walk to the 24 hour Tim Hortons on the other side of the hotel or go to the food court across the street. Overall I would consider staying again due to the location and pool that my daughter loved, but would definitely pay extra to upgrade the rooms for the space! (My fault for not confirming the rooms booked with my family member when it was an emergency stay). Would next time be making complaints to the front desk regarding house keeping if the situation was different and we weren't so tired already from our long day.

    « Good location to Kingsmay Mall and my meeting »

    Overall good hotel. Will ask for 1st floor room if I book a room again. I am 61 years old and would have liked an elevator to bring my bags up to 2nd floor. Went into Tim Hortons which is attached to hotel. Too many men sitting around booths. Seems like a hangout. Did not feel comfortable as a lone female to sit and have coffee and donut, left without buying anything.

    « Convenient location close to much...... »

    This was our third stay in as many years at this hotel. Every year we see the improvements that they are doing and it is considerable! The fact that they are right across from the Kingsway Mall and NAIT is definitely a plus for them. We love the decorating and cleanliness and everyone was most helpful and attentive to our needs. Having Tim Horton's on site doesn't hurt either! We will definitely stay again!

    « Mini vacation »

    Brought a family of five from Cold Lake to here (Lord, give me strength). We found this hotel close to the West Edmonton Mall (9km of fairly straight, easy driving). We got a family room for two nights at $320. It has a great pool, separate rooms in the family rooms. Can lock out the teens. No cots available but they do have play pens. It is a straight up hotel, not many add ons but there is a Tim Horton's attached to the hotel, AWESOME! A nice restaurant upstairs that serves a great breakfast. After breakfast, no minors are allowed in though. A big mall across the street (Kingsway) too. Would recommend for any out of town families.

    « Great Stay »

    we had a few specific needs and the front desk was very helpful at check in. 2 beds with one in a sepraate room was great.Good value, attractive decor and very comfortable. We would recommend this facility to anyone that is value conscience.

    « Very comfortable »

    Attended a wedding nearby. The room was spacious, newly renovated, nice décor and very clean. The fridge and internet worked well. Large parking area. The bed was very comfortable and no noise at all provided for a great sleep! The express breakfast at $8 was large, well presented and very tasty. Good value!

    « Excellent Staff »

    The hotel and its staff are excellent. I would recommend this hotel all day long. I will book here again. On the flip side the attached restaurant was terrible. Poor service, terrible food and no real value. The staff at the hotel were almost over accommodating. They kept the pool open late for us, they also gave us a very late check out without a question. Awesome place.

    « Not the Best Western I am use to »

    Even though the Staff at the hotel were very Friendly and Helpful except the one who checked me in, the restaurant on the third day of my stay, (Saturday) were argumentative. This spoiled the experience for me.

  • 4
    « A very good hotel at a reasonable price »

    This hotel is a large older motel style complex. The rooms have low 9 foot ceilings but that's where the "old" stops. Extensive renovations and an eye for detail with amenities make this a hotel I would recommend. Perhaps the best part is the reasonable cost.

    « Overnight Visit »

    It was an okay experience. The hotel staff was courteous and the room was clean. It was very convenient to the hospital which was the purpose of my visit. I had a good nights sleep. Parking was the only issue but that was more due to the size of my vehicle.

    « Decent best western »

    Good clean best western located north of city centre and near NAIT. 24 hr tim hortons attached and good upstairs bar . Nice size water slide for kids. Rooms average size but clean and neat. All staff we talked to were polite and helpful. Parking is busy and tight some nights.

    « Nice room, great location. »

    We had a nice clean room. Great shower with great water pressure. Beds were comfortable with nice bedding and great pillows. Very good location for proximity to Kingsway Mall, and the Edmonton downtown core. We did not use any of the facilities such as the swimming pool or restaurant on this trip due to a very busy schedule with planned events.

    « Great Room but................ »

    The softest water you have ever had in a shower. Good room but difficult to find if you are not familiar with Edmonton. The only real compliant was the pillows on the the bed. Very hard and tough to get a good nights sleep but otherwise, a very pleasant, friendly place and right next to a Tim Horton for Breakfast.

    « Leisure Trip »

    Right across the road from Kingsway Garden Mall which is great if you are a shopper like myself. Its very handy to shopping and not that far from downtown Edmonton if you wish more shopping or events. Short taxi ride to downtown

    « Great location »

    I had medical test at the Hys Centre so the location was close as well Kingsway Mall was across the street. Very clean and the staff was friendly. I liked the option of a pool, hot tub and workout room. And it has a Timmie's so very Canadian.

    « Very Clean but Very Overpriced »

    I stay in hotel's with work quite often so when I picked this one it was just because it was close to where my son was playing hockey. The rooms are all remodeled and very clean, everything worked well and the staff was friendly. The major issue I had is that the majority of this is an old motel that has be re-done to have interior walkway's to the rooms..... AKA it is still a motel so the price should reflect that. Also, the HDMI ports on all the TV's had been disabled so my son couldn't plug in his XBOX, the staff did their best to help but all the TV's they checked had the same issue.

    « Motel Stay »

    Our stay at this motel was very good. The staff was helpful etc. We liked the location - we were close to what we wanted to be. The rooms were very nice and always prepared for the next night in a timely fashion.

    « Clean, comfortable, and great location »

    Great stay. Nice pool area, the pool is deep at the end of the slide but they have life jackets for you to use for your young kids. The beds are comfortable, the pillows are a bit big and stiff, but not a deal breaker for us. Great location across the street from Kingsway Mall and close to great restaurants on 104th Ave!

  • 5
    « great hotel »

    Great hotel if you need to stay some place close to the hospital. The mall is right across the street. The staff is great and friendly and very helpful. Great for the family too with a swimming pool and hot tub. The swimming pool has a slide in it to keep everyone entertained. Tim Hortons is part of the hotel so a great place for breakfast or just a quick coffee.

    « Convenience and comfort »

    My friend and I stayed in this hotel to attend a concert at Commonwealth Stadium. The hotel is within walking distance to the stadium (30 mins or so), or a $12 cab ride. We had very pleasant service by every staff member we encountered, from the front desk agents to the housekeeping staff. The hotel was clean, well maintained and the pool was definitely a plus. There are no signs regarding towels in the pool area, but you can take the pool towels to your room- and/or there is a changing area. We had a mini fridge and a nice bathtub in our room with 2 queens. I did find that some of the rooms had windows that seemed to look out onto the hallway which seemed strange, but our room had an outside view. There was wifi and a laundry room available as well, with fresh cookies for guests upon check-in. Tim Hortons attached was very convenient and the Kingsway Mall is steps outside the door, along with a Sobey's Liquor Store. I would certainly stay again.

    « Great to Relax. »

    On this trip, it was great to relax in a good hotel that has friendly staff, a nice king size bed, quiet overall and a Tim Horton restaurant on site was a plus!!! A shopping mall just across the street is a good place to buy stuff for family and grandchildren. The central location of this hotel makes it easy to get to West Edmonton Mall and family to the northwest and east of the city.

    « Convenient Location Hotel »

    We choose Best Western City Centre Inn because, it's clean, new looking hotel. Convenient for any shoppers who love to walk to the mall which is located just across the street and those of you who love Tim Hortons it's in the same building (bonus).

    « Great Location! »

    This hotel is located perfectly and has a great restaurant! It also has a Tim Hortons on location that is open 24/7!!!! Unbelievable!!! If I am ever back in Edmonton I will definitely stay here again. The Kingsway Mall is right across the road and many restaurant choices all in easy walking distance. This is the best, Best Western ever! Thanks Guys!

    « Great family stay »

    We came for a concert and chose this hotel because of ease to Rexall place and as an added bonus across from a mall. We were also just minutes from the Telus World of Science. Great location, very clean, super friendly staff and great food. We will be back for sure

    « Nice comfortable stay »

    This hotel is close to downtown Edmonton with a small pool and water slide. It has a Tim Hortons attached and also a restaurant / lounge that has very good food. It's not a luxurious hotel but a nice place to stay at a reasonable price. Rooms are very clean and made up well.

    « hotel stay »

    As usual the stay was very good. The only problem with this hotel is parking is limited and very tight. Location is excellent and close to shopping and hospital and medical facilities. Would highly recommend and will continue to use for future stays.

    « Would return again »

    I was very impressed with the staff, and the comfort of my room. The hotel was also very close to where I was attending an event. The hotel was much better than I had expected, just from the picture I had seen of it. The room was so clean, and had everything I needed for a great stay.

    « clean, not enough towels »

    I spent two nights here with one of my children, and two of our good friends. We were in a divided room, which gave us two separate bedrooms, very handy for non-family sharing. The room was very clean and comfortable, aside from temperature. The heating/cooling system only seemed to work on one side of the room. The bathroom was tiny, and there didn't seem to be a working fan in the space either. The front desk staff was friendly and pleasant. The Tim Horton's on site was terrible. Lacking in service speed, and sold out on many items, which was disappointing as I really wanted more than 2 options for hot tea. The biggest issue was the lack of towels in the pool area. The staff said that the hotel was sold out that weekend, so that's why there weren't enough towels, but honestly, that shouldn't have had them be out of fresh towels all 4 times I took my child to the pool area. As we were in town for a conference, and will probably be back, I'd love to see the hotel remedy this issue.

  • 5
    « Medical Emergency Stay »

    Nothing but good to say. Very clean rooms and property. Awesome staff all around, from check in to restaurant and housekeeping. All were very helpful and had big smiles and were very friendly, even at 3:00 in the morning when we checked in. Close to the hospital and shopping centre.

    « Helpful clerk »

    We stayed one night at this hotel order to be close to the Royal Alexandra Hospital, where my husband had an early morning appoinment. Room was small but functional and clean. Desk clerk informed us of the medical rate, when we mentioned his appt.

    « It is okay »

    In Edmonton, I have stayed Sawridge Inn, best western south, and best western city centre. By far this BW city centre is the worst. It is not bad but to compare with others, room is too small. Parking is crazy crowded, breakfast is not included. Well It was a good experience to stay here but i wont come back here.

    « awesome »

    Great staff , nice clean hotel. Close to Royal Alexandria Hospital in Edmonton. Easily accessible. I often use this hotel due to the proximity to the hospital. I would recommend this hotel to family and friends. It also has a tummies' attached so ease of use for the customers is a huge benefit.


    Stayed here again, great hotel and close to amenities. Only down side is the fitness room is in an bsmt and the parking lot is tight. Would be nice if there was a continental breakfast. Overall though, a nice clean hotel and the staff are awesome!!

    « A good night's sleep. »

    Comfortable, quiet, clean, new tubs/bathroom fixtures, separated sleeping areas in a standard two queen beds room with two TV's and doors for privacy, great pool and waterslide, hot tub. A good night's sleep.

    « Medical Trip »

    This is a great place to stay at in the city . It was very close to the hosiptal , and the mall is right across the street . The staff are very helpful and friendly . When we need a break from the hosiptal(Royal Alex) it wasn't a long ride back to our hotel . It is nice to be so close to everything .Great Location . We also took a swim in the pool and soak in the hot tub and it was very nice . Plus we got medical discount but we had to bring proof of our appointment. We really like this hotel alot. Thanks you to all the staff that are doing a great job .

    « Excellent service! »

    The staff here are always welcoming with a smile. Rooms are clean and comfortable. I would recommend this hotel to anyone travelling to Edmonton. Never had a problem and I will always stay here. Location is perfect, the mall is just across the street and they have a Tim Hortons on location for early morning coffee.

    « room »

    Staff were friendly. Shower was NOT hot at all. This is the 2nd time we have stayed here and had the same problem in another room. We reported it last time and does not seem anyone really listened Rooms were clean. Internet was ok.

    « Best BW in Edmonton »

    After several less than satisfactory experiences at other BW hotels in Edmonton, I decided to try this one and I'm glad that I did. My Diamond status was recognized immediately and I received the treatment that was sorely lacking elsewhere. The guest room was very well appointed, clean and comfortable. If you are a guest in the hotel, the upstairs restaurant (Runway 29) gives you a $3 discount off an already well priced breakfast. It has a fabulous view of the airport. What separates this hotel from the others is the acting general manager, Douglas. He is friendly, professional and exceptionally gifted at customer service. It doesn't take long to find out that his staff enjoys working for him. If you were to read other Tripadvisor reviews of this property, you'll notice that he replies to each review with personal responses that acknowledge the specifics of your critique, instead of the usual 'cut and paste' responses you often see elsewhere. He seems to really care about your experience. I highly recommend this property, when you have choices

  • 4
    « Always good »

    We always stay at this hotel and are always pleased with the experience. The only downside is there are never any towels in the pool area and we have to go ask for some. The water in the hot top was also kind of slimy.

    « A Welcomed Surprise »

    Having to regularly travel to Edmonton, I usually avoid the downtown area as this is where I spend most of my time while here and want to get away from the noise and chaos. I don't like Edmonton in general. However, I was pleased with my stay at this hotel and will definitely book here again. Close to my office, across the street from the mall and restaurants, easy access to the core, clean, comfortable, friendly.

    « A Great Surprise »

    I have never considered staying at this hotel when in Edmonton, but decided to try it for one night because it is a Best Western Hotel. I am totally impressed with the hotel, the room and the amenities in the area. I will definitely stay there again.

    « Excellent place in North town Edmonton! »

    If from outside you don't think this is a best Western - wait until you get inside the room. Everything is brand new, very quite, highly recommended. The AC is a bit noisy but my colleague from the next room didn't hear it. Walking distance to the Kingsway Mall where you have a tone of opportunities.

    « My stay »

    This hotel is right across the street from the Kingsway Mall. I had my 80 year old mother with me and was able to walk to the mall with her for a little shop all while conducting my business. The room was clean and she loved the bathroom setup for ease of entry on the shower. I will be staying here again.

    « stay of Best Western Plus »

    The hotel was clean and the staff were friendly and helpful. Very quiet location and the rooms were spacious and clean. I would recommend this hotel for families...nice pool and water slide. The hot tub was very clean

    « Hotel was okay... but Tim's next door and close proximity to Glenrose Rehab Hospital was a definite perk! »

    Room was small, modern. Bed was on the harder side, room was on the ground floor - noisy with people walking and yelling in the hallway, and there was food cooking smells. Looks like the hotel is older, but had been redone. Pricey, at over $150 for the night with the AMA discount. Although the Tim's next door was a bonus, I wouldn't stay here again.

    « Close to Royal Alex Hospital. »

    The experience my wife and I had in this hotel was very great! Right by the hospital for my wife's surgery, friendly staff and a very positive overall stay. We enjoyed coffee at Tim Horton's restaurant, good express breakfast for $8.00 each in the restaurant/lounge upstairs and the laundry facility was a plus for us.

    « Family of 3 Adults leisure overnight stay »

    Comfy bed/clean room! Breakfast 8$ ea.-add'nl cost. 170$-pricey. ONE chair in 4-pers rm. Great: iced water in lobby/pool/h.tub. Room coffee & cookies bad-don't bother, BW. Ended up @Tim's lots=more $.

    « Awesome location with a Timmies! »

    This hotel was a pleasant surprise, clean and super comfortable rooms, GREAT food in the lounge/restaurant upstairs, super fast room service and a Tim Horton's in the lobby. Great location across from a major shopping centre, from Yellowhead Trail and NAIT and straight down the road from City Centre. Great parking too. My husband says it is his new favourite.

  • 5
    « Happy customer »

    The room was very modern, clean and comfortable. All staff were very pleasent and accomodating. I would definately stay here again. I have yet to have an unpleasent stay in a Best Western Hotel. Thank you for making my travel experience so nice.

    « Clean, comfortable and convenient »

    Had to go to Edmonton for a doctors visit so we stayed at this hotel because of its proximity to the Royal Alex Hospital. The rooms were clean and comfortable, the kids loved the pool and the convenience of the mall being right across the street as well as a Tim Horton's next to the lobby is very handy.

    « Helpful staff, great location »

    The front desk staff were brilliant and patient in accommodating my changing room requirements recently on a family winter weekend (I know: Edmonton??! We packed off to the Deep Freeze Festival!) Pretty quiet, except doors in the corridors occasionally but we slept well on comfy beds. Very clean, comfy big rooms. I thought the price was good and plenty of parking. Pool was a hit. The staff were all friendly and helpful - we felt very much at home.

    « Great place »

    We stayed for 1 night with our 4 year old and 1 year old daughters at the beginning of January. We were pleased to see that the hotel was very clean, the rooms were nice and the pool was definitely a plus. Restaurant is upstairs and a Tim Hortons is on the main floor of the hotel. We enjoyed our stay, the only thing I would say that they could work on is more towels in the pool location, we did not get towels as there was none left and had to walk back to the room wet in our swim suits.

    « Overpriced but great hotel »

    Can never go wrong with this hotel, but I find the price goes up every time I stay here...? The location is the main reason I come here, it is convenient and easy to get to where I need to be, so unfortunately, I end up staying here and paying the ridiculous cost. I also ordered room service, asked for the "build your own burger" and they put what they wanted on it anyway!! The food is pretty good, not great...

    « Comfortable stay »

    Our stay was amazing, the personnel were really friendly and the rooms were super clean. We didn't spend much time in the hotel but the time we did, it was exceptionally well. The pool was great for our 2 kids. Effortless check in and check out. Overall, it was a great stay and we will return in the future.

    « Great stay. »

    Comfy bed, clean, quiet environment. excellent parking close to room. Tim Hortons attached to hotel. Staff i encountered pleasant. walking distance from kingsway garden mall. (across street) has wi-fi which was quite handy

    « Full value, nice place »

    Though the room was a bit on the small side, especially the bathroom, everything from the walls, carpet, all fixtures were new or freshly renovated. Absolutely nothing to complain about. An easy walk to the mall across the street is the reason we stay there.

    « Accused of smoking in room »

    The room had an odor, with bad sinus it is hard to tell if it was from someone smoking or the cleaning product they used. None the less I am a non smoker and I was accused of smoking in that room! which they charged my credit card $500!! Extreamly angry How do one prove they are a non smoker? Any way the charges were reversed but still Angry

    « Close promixity to hospital »

    This hotel is within walking distance to the Royal Alex Hospital. Perfect location when you have to be away from home due to a family member being in the hospital. Rooms are very clean and the bed was so comfortable after spending long days at the hospital! I was there for 4 days and all the staff was very helpful and friendly.

  • 4
    « Good Value and Location »

    You get a nice but small suite...with a location which is both convenient to downtown and the surrounding area.. Parking is included...which is treat compared to cost of parking downtown...and it has both underground and above.. Could us a bar or an associated restaurant.. but the breakfast is reasonably good..

    « Clean and Friendly »

    Enjoyed the hospitality of the staff and the cleanliness of the room for our stay. The convenience of the restaurant was helpful and the food was very good, The waitress was helpful and very friendly. This Hotel is in a convenient area for us to attend to our appointments, and made our visit to Edmonton more enjoyable.

    « Nice Clean Conventient Hotel »

    This hotel was clean and has nice comfortable beds and staff were very helpful. Love that you can walk across the street to the mall. Has a Tim Horton's attached so was great to stop and grab a coffee. Have stayed here before and will again.

    « Weekday Shopping »

    We stayed at this hotel in order to shop at Kingsway Mall...It was the perfect choice..Mall was right across the street, Tim Hortons attached breakfast was covered. The room was clean and comfortable.

    « Great Staff, average rooms. »

    I'm a diamond member and travel mostly every week in Canada. i arrived on Sunday November 23rd 2015 at 10:30 pm. I was greeted by Winston who was very cheerful and checked me in. The hotel was busy and I was unable to upgrade, that's fine. I understand the hotel industry and was very happy with my room. The night staff is great, they monitor the front entrance and keep an eye who comes in and out of the front entrance. I felt safe and comfortable the entire time.

    « Nice Stay »

    We stayed two nights. Very friendly staff from the front desk to the lounge. Tim Horton's shares the property so that is nice as well. We found the property and our room to be clean and comfortable. Our room had a nice lay out. We travelled with our kids so our room that was divided by a door into two separate bedrooms was great. This gave them there space and ours. We will stay here again. Great pool area for families to enjoy. Kingsway Mall across the road.

    « Best Western PLUS City Centre Inn, Edmonton, ALBERTA »

    I payed maximum price for some reason but if you can get this hotel at internet price it is worth staying. the rooms are clean and the beds are comfortable. It has a perfect size pool & waterside for small children that can swim.

    « Good experience »

    Excellent staff, extremely helpful. Close to Kingsway Garden Mall for shopping. Within easy reach of many large and small stores. Not far to West Edmonton Mall. Shuttle service to Airport. Have stayed here many times and have never had a problem.

    « Tim Hortons »

    The Tim Hortons that is part of the hotel wouldn't serve anyone after 11 pm because they only had one staff member working and he said that he had to watch the back and couldn't serve anyone. After a long day of traveling and wanting to get a snack was VERY DISAPPOINTING.

    « Tess »

    This hotel is very clean, staff is excellent - called the front desk to see where to get ice and the lady working said I had to come to the Lobby but if I didn't mind waiting a few minutes she had to come over to my are of the Hotel to do a check and delivered some ice to our room. The Décor is nice and the rooms are set up so someone can be using the toilet or showering while another person can be getting ready at the sink as they are 2 separate areas. Excellent location, right across the street from Kingsway Mall and Boston Pizza and Moxie's is also in the same lot as the mall. I have stayed at this location before and have no complaints. We thought it was a little pricey but it is clean and location, location, location!

  • 5
    « Excellent Location »

    Stay here all the time, it's the ideal hotel to stay at when you have appointments downtown. Wife and I stayed here last week, we love the friendly service, very clean rooms, the pool is awesome, as well as the other amenities this hotel offers. Only downfall is the runway lounge restaurant the food is not as good, they changed everything.. other than that everything excellent! One of our favourite hotels in Edmonton!

    « 10 day stay »

    I'd have given this hotel a 5 of 5 had there been breakfast included. I'm used to the Best Western in the States which all have continental breakfast at a minimum. Staff is friendly and helpful. Peoples Choice Canadian supercenter, gas and liquor stores directly across the street. Rooms ample size and comfortable. I'd stay again.

    « Medical Travel »

    We make a point of staying at the Best Western Hotels, providing one is in the area. We have always had incredible service, comfortable rooms, nicely appointed suites. I travel for medical frequently and they always endeavor to accommodate our needs and requests. This is so appreciated. Thank you for the excellent service!

    « Great location, great staff and great food at Runway 29! »

    We had an appointment at the Royal Alex and booked here because of the convenience. We are so happy we decided to stay here. The hotel is clean and updated, the room was booked for 2 nights but we only needed it for 1night and the staff accommodated us willingly. Then we tried the Runway 29 restaurant. The steak sandwich with home cut cactus fries, homemade ranch and aioli sauce were out of this world. If you like butter chicken you must have it here, to die for. I highly recommend this Best Western to anyone.

    « Best Western Review »

    Staff are always helpful. Rooms are very clean and comfortable. Have stayed here many times and have never been disappointed with anything. Close to Kingsway mall and not too far from other places of interest

    « Not for the business traveller »

    I must write this quickly as the internet has been patchy and often disconnects. I was discouraged to find someone else's hair in the shower prior to me using it and being informed that breakfast was not included in the price of the room. I paid for the superior suite with a whirlpool and this stay has not proven to be worthy of the price. I genuinely would not recommend this hotel. The bed is very hard... certainly not the 'pillow top' mattress one would expect. Might as well be sleeping on the floor.

    « One night stay »

    The staff were so friendly and the room was quiet and clean. We stayed only one night so did not use the pool this time. Have stayed before at this hotel and the pool was great. The check in and check out were fast and efficient.

    « Always a great stay »

    We always stay at this location. The staff are awesome and the rooms are always very clean. You will never be disappointed if you stay here! We have stayed at other locations and have not been as happy as we were with this location. Wilson and Douglas were especially helpful and friendly.


Getting to the hotel ...

All directions
·From: Yellowhead 16 East Saskat Take the 97th Street Exit South (left). Head south on 97th Street then right on 111th Avenue, right on 109th Street. The Best Western Plus City Centre Inn is on the left hand side at 113th Avenue. ·From: Yellowhead 16 West BC. Take the 107th Street Exit. Head south on 107th Street. Right on Princess Elizabeth Avenue. Two blocks then left on 109th Street. The Best Western Plus City Centre Inn is on the right hand side at 113th Avenue (right away). ·From: 97th Street North. Head south on 97th Street then right on 111th Avenue, right on 109th Street the Best Western Plus City Centre Inn is on the left hand side at 113th Avenue. ·From: NW Peace River G. Prairie H...

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