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Best Western Edinburgh South Braid Hills Hotel, Edimbourg

4.0/5  - basé sur 1264 notations.
134 Braid Road, EH10 6JD, Edimbourg, Great Britain - See map
Best Western Edinburgh South Braid Hills Hotel - braid hills hotel grounds and hotel The Best Western Edinburgh South Braid Hills Hotel is ideally located in the center of Edimbourg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Braid Hills Hotel is a wonderful place to stay in Edinburgh, which enjoys a delightful, elevated vantage point overlooking the city. Just 2. 5 miles from the city center itself, you’ll be in the enviable position of having its many attractions nearby, whilst being away from all the hustle and bustle. This traditional Edinburgh hotel also has ample free parking and sits on a main bus route to the city center. In addition to the breathtaking views of Edinburgh Castle, Arthur’s Seat and the Firth of Forth, you’ll be within easy reach of the city’s other beauty spots. Just a short trip away, you can find iconic attractions like Holyrood Palace and the Royal Yacht Britannia. You’ll also be able to take in Princes Street Gardens, top class museums and plenty of shops at the heart of Edinburgh. It’s also a city where there is always a festival happening – and not just the world-renowned comedy festival in late summer. This is just one of the reasons why Edinburgh is the cultural jewel in Scotland’s crown. The capital is a great place to explore other parts of Scotland, with its excellent road and rail links. From the hilltop position of the Best Western Braid Hills Hotel, you can see all it has to offer. Please note: Hotel ground floor rooms are only accessible by stairs.

Best Western

Edinburgh South Braid Hills Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1267 guest reviews
NOTE ISSUED
Excellent
527
Very Good
479
Average
154
Poor
74
Terrible
33
REFER TO NOTICE
Business Business
179
Couples Couples
585
Family Family
251
Friends getaway Friends getaway
122
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Needs refurbished and a good clean"

2
14/11/2018

Very poor standard of decor and room cleanliness.Carpet in corridor almost threadbare and in need of a good hoover. Housekeepers clearly do more chatting than cleaning, judging by the racket outside my room at 8am!!!I left some items behind after my check out, have called three times about them, told they weren't left behind..... They were!!! Calling again today as no-one has rang me back after my third attempt to get my items! Wouldn't stay here again

"Service leaves much to be desired"

2
14/11/2018

The hotel itself is not unappealing. It is in an old building and is clean. Our room was of adequate size. People should know there is no lift, though porters are there to take up your luggage. If you have mobility issues, however, this will likely be a problem for you. My sister and I stayed two nights here. We were with a tour group so we did not choose the hotel freely. The problems arose when we had to deal with the maid service and the front desk. I made myself a cup of tea in the room, and my sister had a hot cocoa before dinner. We left the dirty utensils in the little wet bar in our room. The next morning we had a shower. A sign in the bathroom clearly stated that we were to leave our towels on the floor if we wanted fresh towels, and we complied. On returning to the room that evening, we found wet, used towels rehung in the bathroom, rather than the fresh towels we clearly expected. We reported this at once to the clerk at the front desk, who appeared to regard this as a run-of-the-mill occurrence and was entirely unfazed. Eventually we had fresh towels delivered to our room but had to make the request twice (two people in a room = two towels, but only one was delivered?) Again before dinner that night, I moved to the wet bar to make myself another cup of tea, but was shocked to find when I picked up the spoon that it had a ring of cocoa powder around the neck! I examined both spoons, to discover that they were the same spoons I had used the night before, only replaced on the wet bar without even a rinse! It goes without saying that I don't recommend making yourself a cuppa from what is supplied to your room. Judging from the other reviews I have read here, little is being done to ensure good maid service at this hotel. These kinds of complaints have been posted for months, some of which have been responded to by management, and yet this was my experience only two weeks ago. I travel to Scotland infrequently, and stay with family when I do, but if I ever have cause to stay at a hotel in Edinburgh, it won't be this one.

"Nasty"

2
14/11/2018

This hotel is not old but you would think it is in an historic building. There is no elevator. You must climb the stairs; luckily there are porters to help. Some rooms even have stairs inside the room to the bathroom. My sister and I shared a room. We left our towels on the bathroom floor to signal that we wanted clean ones. When we returned that night the same, wet towels had been rehung. Now, I realize some countries signal that they want a change by tossing the towels into the shower - but do they really use them again off the floor?! And do two people willingly share each other's towels? Honestly, there was no way for me to know which towel my sister had used and which I had used! We complained to the front desk and the girl there didn't blink an eye...that led us to believe that this was normal. We were given fresh towels (we hope!) but will never stay there again.

"Lovely stay"

4
09/11/2018

We just returned from a lovely three night stay in this hotel, very clean and very welcoming, lovely food. If we could fault this hotel in anyway it is that the bed we stayed in was so uncomfortable, we really tossed and turned for the three nights and we did communicate this to the lady at reception who really did appear disinterested in our issue, I would return again as we did enjoy everything else about the hotel, good transport into main attractions in edinburgh.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Carolinesher Thank you for the sparking review, I am absolutely delighted that you have taken the time to share some of your experiences with us. We will review the mattress issue you have raised to ensure all our guests have a comfortable stay here with us. Thank you for bringing this to our attention. I am thrilled that you have enjoyed your stay and rate Braid Hills Hotel so highly, my team and I look forward to welcoming you back. Kind Regards Michael Balman, Deputy General Manager

"Surprise upgrade."

5
07/11/2018

We received a surprise upgrade to a large room with a four poster bed, lovely outlook a beautiful bathroom as we had stayed in a couple of other Best Western hotels in the previous days. Staff and food were of a very high standard. On site parking and close access to Edinburgh airport.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Robert B What a fantastic 5* review! It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon. Kind Regards Michael Beaumont-Balman, Deputy General Manager

"Lovely Hotel"

5
03/11/2018

We have just returned from a few days stay at this hotel. Conveniently situated just outside the city centre with ample parking & very near to bus stops to get you into the city. (Steps down to main road to get to bus stop). Staff were all lovely and helpful. We stayed in the signature room which was kept lovely & clean, had a really comfy bed & lovely bathroom. Great views too! It is a strange layout with the bed in the middle of the room which takes a bit of getting used to! Personally I think the room would be much nicer with the bed against a wall & would then allow bedside lamps too & would feel more spacious. Breakfast was really good with lots of choice. Kippers were lovely! There is a lovely atmosphere in the hotel and it feels relaxed with plenty of seating areas to sit and relax with a drink. I can't understand the review below ('service let the hotel down'). Surely if not given the wifi code, you just ask!! Did these people have a welcome book or not?! And a teenager in pj's and flip flops in the dining room, it's a family hotel isn't it. If you wanted a quiet romantic dinner why not book a quiet romantic restaurant where no kids are allowed?! We would definitely stay here again. We have come away relaxed and refreshed at a time when we are going through some very tough health challenges and it was just the break we needed. We had lovely food in the bar and we also had 2 fantastic meals out, Bia Bistro and Yene Meze Bar. Both highly recommended. We look forward to staying here again in the future.

"Service let the hotel down"

2
01/11/2018

It's a difficult review to write as there wasn't any one thing that made our stay less than average, it was a series of expectations. Firstly you expect upon checking in to be told the basic hotel information. We were told breakfast and check in times and where the room was. There are no lifts (or at least we weren't told there were any) so it is unsuitable for anyone with mobility issues. When we got to our room, we were impressed although the layout was strange a very long room with the TV on the far wall. Then we noticed some annoying points, some big, some small. - there was no obvious welcome book (it was in the drawer) which usually tells you the WiFi code (we later discovered that this was on the card key holder but it hadn't been pointed out to us) this is possibly why the staff couldn't understand why we asked them for the code. At that point someone should have said where it was - the room had been set up for one, one mug, less tea / coffee supplies, not a full compliment of towels etc. When we asked for more there was less of an apology and more of a ‘well that doesn't normally happen' - there was an adjoining room. Through the door I could hear the man on his phone, the TV and him snoring all night - the shower took at least five minutes to warm up sufficiently All of these we could let go since there was a cheap rate and we'd mostly be out and about. However dinner that night was shocking. We were in the restaurant but the food choice was the same as the bar menu..... I heard one of the staff saying to another couple “It's the same menus but you just get table service. Through there you order at the bar.” The menu was a bit strange, lots of Scottish / Asian fusion that didn't always look like it would work. The staff were not exactly welcoming and we were served by three different people which probably led to a mistake with the drinks where we ended up with a double gin and no jack Daniels . The music, again, was odd... Now I love a bit of Guns N Roses, however I generally wouldn't expect to hear them playing at dinner. All in all a nice romantic meal seemed quite out of the question, especially when the young teenage boy in pyjamas and flip flops came in to the restaurant and wasn't challenged by the staff. Breakfast the next day was a similar experience with staff. We were shown to a table, barked at whether we wanted tea or coffee and then left, only to return and partly clear the table whilst one of us was still eating. Luckily, we figured out for ourselves that it was buffet service. This morning, I might add, breakfast procedures were fully explained to us. Shame we already knew!! Upon checkout there was no ‘Did you have a nice stay?' Just the perfunctory payment and goodbye. We won't return.

"Lovely room, spotlessly clean"

5
24/10/2018

Visited with a group of 14, reception was very pleasant and well organised. Staff were always cheerful and helpful. We had a twin bedded, very large room. Beds were very comfortable and the room was kept spotlessly clean. Breakfast was well organised and good quality. Good helpings and plenty of variety. Couldn't ger black pudding though, so had to settle for the rather excellent haggis! Well run hotel with excellent views, a short taxi ride from the city centre or the Rosslyn Chapel. Thank you for a very pleasant two nights.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear b6ent Thank you for the 5* review of our hotel! I am delighted that we exceeded your expectations, and I will make sure that your comments are conveyed to all staff members. We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Michael Balman, Deputy General Manager

"Amazing Stay"

5
24/10/2018

We booked this hotel for a five night stay in Edinburgh and were not dissapointed. Our room was upgraded to a Delux from a classic double and had an excellent view across the park opposite. We found all the staff to be friendly and helpfull. We always found room in the bar to sit and enjoy a drink and the food in the restaurant first class for evening meals. The breakfast was the normal buffet style, but nothing to complane about. It was close enough to the city centre for us to walk in, but far enough out it was also in an excellent location. Braid hills being just a short walk up the hill, giving fantastic views across the city. If we came to Edinburgh again it would be the hotel we would book again.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Cacher_Geoff Thank you for your 5* review! I am very pleased that you enjoyed your stay at the hotel, and thank you much for your lovely comments. We are very fortunate to be located in such a lovely location just outside of town but still not to far to pop in and visit the attractions. My team and I look forward to welcoming you back soon! Kind Regards Michael Balman, Deputy General Manager

"Funeral Tea"

5
24/10/2018

I cannot praise the hotel enough for the funeral tea we had recently after my late father's funeral. We were a small gathering and had the tea in the library. The food provided was excellent and the amount provided was enormous. The staff were kind, attentive and very professional. The cost was a pleasant surprise and the staff dealing with the booking were very efficient. I would absolutely recommend this hotel as a venue for a funeral tea. Thanks Braid Hills Hotel!

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear MaryLScotland Thank you for the lovely 5* review of our hotel! I am absolutely delighted that your visit with us in Edinburgh. I will be sure to pass on your comments to the team as it is very much appreciated. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman,Deputy General Manager

"I am coming back...."

5
23/10/2018

I am more than impressed. I got booked into this place by work very last minute, due to an issue with my other booking. This place is a hidden gem. I plan to come back when not working with my Mrs. I was put in a classic double for 2days with breakfast. Not a fan of buffet but it was okay... All in all, the hotel staff very friendly and amazing. I am a very satisfied customer.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Allen O Thank you for the 5* review of our hotel! I am delighted that we were able to your future choice of hotel for a return visit, and I will make sure that your comments are conveyed to all staff members. We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Be sure to book direct and state your preference of room. Kind Regards Michael Balman, Deputy General Manager

"Good location, pleasant staff"

4
22/10/2018

Our two night stay was for a Golden Wedding celebration and the room was comfortable and fairly modern. The only criticism was that the Hotel stairs and corridor carpets were "past their sell by date". This was a shame as it let down the rest of the Hotel. The bar was good and the restaurant. Breakfast was the usual buffet and was very good.

"Back Again "

5
19/10/2018

Came here for a three day short break. Once again excellent staff friendly and helpful. Room was large and spacious with a nice view. I took the dining plan in my package, the meals were excellent good menu caters for everyone. I would definitely recommend this Hotel as above staff friendly and helpful Hotel is clean meals excellent and great public transport links to Edinburgh. I thoroughly enjoyed my stay keep up the good work excellent team effort.

"Nice hotel"

5
19/10/2018

This is a lovely hotel with great service very clean and lovely rooms , we was upgraded to the deluxe suite and it was very nice . We didn't eat in the restaurant but it was never empty so that's a good sign . Nice little bar and drinks were reasonably priced. There is public transport to get about in but we had the car and on the one occasion we went into the city we chose to walk which was straight forward and took an hour . City is great .

"Excellent Customer Service "

4
15/10/2018

My wife and I were attending a wedding reception on Saturday. The venue was spacious well laid out, and decorated nicely. The bar is small but fully stocked with a generous range of good quality brands, and the level of customer service was excellent, the staff were very friendly and welcoming, especially the bar team, lead by the bar Supervisor DIO, who were all polite and professional with a good blend of banter, an excellent night was had by all. Well done to all the F&B staff for making an excellent night Awesome.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Steve T What a fantastic review! It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon. Kindest Regards Michael Balman, Deputy General Manager

"Worth the journey! "

5
13/10/2018

It was a birthday visit with my daughter and the weather was awful. Wasn't sure whether we should make the journey, but my goodness, I am so glad we did! Really lovely hotel. Staff so amazing! (Bar waitress was superb). Our twin room was fabulous and the meal we had was the best food I've had in a very long time. Thank you for making my birthday brilliant! I often visit Edinburgh and book a city centre hotel, but I will be making a return visit to this place.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Scottishgirl70 Thank you for the 5* review of our hotel! I am delighted that we helped make your Birthday one to remember. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Thank you for your kind words and many happy returns to you. Michael Balman, Deputy General Manager

"Had a amazing stay"

5
11/10/2018

Stayed with the Family. It is close to the city. We didn't use Public transport as we used our car for the commute. Good quality bar with the reasonable prices. Breakfast was average but cant complain. Happy with all over experience.Will definitely stay again.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Kuber B Thank you for your the fantastic 5* review! I am very pleased that you enjoyed your stay at the hotel, my team and I look forward to welcoming you back soon! Thank you so much Michael Balman, Deputy General Manager

"Room 310"

1
11/10/2018

We had a mouse in our room 310 that kept us up all night. The staff did not even apologise for this. They only asked why we did not phone to inform them of it at the time. I explained we were exhausted as we got in at 11:30pm and it was the last thing we wanted to deal with as we are in town for my grandfathers funeral. Very rude!

"Nice and Comfortable....."

3
10/10/2018

The location of the hotel is excellent. The place is nice and quiet. The staff is good and friendly. Rooms are neat and clean. It is little bit far from the town.Overall a nice hotel to stay and enjoy.

"Severe vomiting after stay at BW South Braid Hills Hotel"

1
05/10/2018

The hotel itself is average in terms of cleanliness, decor and amenities. The service staff with one exception are disinterested and abrupt. After eating dinner in the restaurant, followed by breakfast the next morning, I vomited numerous times the following night. I would not recommend this hotel, and certainly not to eat anything served from the kitchen.

"AN INCREDIBLE WEDDING"

5
02/10/2018

we paid for just a room, for our wedding, for one afternoon and the hotel and its staff deserve 6 stars.why? because everything is so so well done, better than most hotels(as an opinion of a person who has travelled in 5 continents and stayed in everything from sand floored "hotels" to 5 star palacial luxury hotels and almost everything in between) plus a beautiful location with stunning views. Sarah deserves a gold medal for her pacience and profesionalism. Grainne ....a hundred thousand thanks, you deserve 7 or 8 stars, at least!! we love this Hotel and will be staying when visiting Edinburgh.

"Una boda increible! - An incredible wedding!"

5
02/10/2018

Hemos viajado alli solamente para la tarde, para nuestra boda. El hotel, los que trabajan alli merecen 6 estrellas. son de verdad excelente. Sarah merece una medella de oro para su paciencia y profesionalidad. tambien debemos decir muchissimas gracias a Grainne (nombre irlandes) para su ayuda, entusiasma y una persona que merece 7 u 8 estrellas. ni un detalle perdido. We went to this hotel only for our wedding. The Hotel and those who work there deserve 6 star rating. they really are excellent. Sarah deserves a gold medal for her pacience and professionalism. Also we must say a hundred thousand thanks to Grainne for her help and guidance and enthusiasm and so much more, deserves a rating of 7 or 8 stars, she didn`t miss a thing.

"Excellent location"

5
29/09/2018

The hotel stands on the main road into the City Centre and is well served by a regular bus service. We were most impressed by the friendliness and efficiency of the Reception Staff. The room was comfortable with excellent ensuite. Breakfast was copious and very good. So enjoyable was our stay that we booked an extra night. Rooms at the front enjoyed the best views. As there are no lifts, a room on the first floor would be preferable for those with mobility problems.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear David S Thank you for your lovely 5* review! I am very pleased that you enjoyed your stay and thank you for the lovely comments, my team and I look forward to welcoming you back soon! Kind Regards and Thank you again Michael Balman, Deputy General Manager

"Room comfortable, staff on arrival very helpful"

4
24/09/2018

Stayed overnight to meet friends in Edinburgh, the hotel is in a great location. The room I initially had smelt of smoke/ or musty, they offered me a replacement room quickly and were very helpful. On check out seemed to be the staff were less attentive, but overall the experience was positive

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear An K Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent stay with us, I will ensure that the staff are aware of your lovely comments and we polish up on the issues that you have raised. I hope that you will stay with us again soon! Kind Regards Michael Balman, Deputy General Manager

"Converted Elegance"

5
20/09/2018

We were pleased to be able to sit in the lobby for drinks before dinner. It was like sitting in a manor library. Our venison burger and lamb rump roast were delicious, and the charcuterie board for dessert could have been an entree.

"Really good restaurant"

5
18/09/2018

Hotel is outside city centre, quiet place, old style. I was positively surprised about the restaurant, good variety, not just standard dishes, also vegetarian, long list of wine by the glass, all very delicious. Friendly staff.

"Very luxurious room, great food and service"

5
18/09/2018

We were positively surprised by our room, which was very luxurious. Clean and nice bathroom, great bed and decorated with taste. Loved the extra kitchen area in our hotel room (!) with fridge and extra sink. Ate in the restaurant both nights since the food was excellent. One downside is the location rather far away from city center, however the bus comes by frequently. Ride to the city centre is approx. 20 minute which was no problem for us since this gave us a good chance to see the city :) Would highly recommend staying here.

"Edinburgh hotel with parking space, and good bus links"

4
15/09/2018

Having driven here from North Wales was pleased to find plenty of parking spaces. The hotel is well located for the excellent bus service to and from the City. Our room was very comfortable and quiet, and in a clean and tidy condition. Only hard work was managing the flight of stairs to 3rd floor as there is no lift. The breakfast room was light and airy, well appointed and breakfast was excellent, and the lounge and bar area is fitted out with comfortable seats. All the staff were also efficient and welcoming.

MichaelB19205, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Ian H Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent stay with us, I will ensure that the staff are aware of your lovely comments. The layout of the beautiful Victorian building does not allow for a lift to be installed in our hotel. I hope that you will stay with us again soon! Kind Regards Michael Balman, Deputy General Manager

"A home from home."

4
12/08/2018

We regularly stay in this hotel, which is a little quirky but provides us with excellent car parking and large, quiet comfortable rooms with plenty of hot water. The staff are pleasant and friendly and apart from the fact that there are no lifts I think that the hotel works really well. We have stayed at hotels nearer the city centre in past years, and altho' we get taxis on several occassions when we stay at Braid Hills, I think that it's worth it. I would always recommend this hotel. Why is it quirky? Well I think the breakfast buffet takes a little getting used to, and I miss the blsck pudding these days, but there's haggis!

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear jbevwebb Thank you for the fantastic review of our hotel! I am delighted that we are your preferred choice of hotel whilst in Edinburgh, and I will make sure that your comments are conveyed to all staff members. We are very lucky to be in such a beautiful location whilst still being close to the city center. We now have black pudding available on request, so please ask one of our team members for black pudding on your next visit I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Michael Balman, Deputy General Manager My team and I love to welcome back regular guests and we hope to see you again soon.

"In town for British Open"

5
06/08/2018

Staff at South Braid Hills was extremely helpful with booking my late request and answering all of my questions; Kelly at the front desk was the best. Staying at a hotel which was comfortable, well-maintained, and great location made my trip enjoyable. Add a fantastic deck to watch sunsets and be able to see Edinburgh Castle with a cold drink added much to my trip.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear lunalilo99 What a fantastic 5* review! I am delighted that the team were able to help you with your requests and I will be sure to pass on your very kind comments in relation to Kelly. It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon, perhaps for the Scottish Open next year at The Renaissance Club. Kind Regards Michael Balman, Deputy General Manager

"Great Staff, Good Hotel"

4
06/08/2018

The Hotel is easy to find by car, there's a lot of free Parking available, also for bigger cars or coaches. Staff was exceptionally friendly, attentive and helpful. The room we got was on the 1st story up, right next to a set of stairs which was a bit noisy when people came up and down, also was it one of two conjoined rooms and the neighbours were very well audible (but luckily quiet at night). Apart from a little dust, the room was clean. We were travelling with two large suitcases and easily fitted everything. The bathroom is a bit squishy, but in exchange is the shower very spacious. Some rooms don't have A/C, for us it was no problem as temperatures weren't very high. There is free highspeed Wifi, although it was not accessible from our room. There was no elevator, not sure if there are rooms on the ground floor or if other rooms are accessible by elevator. Breakfast was ok but nothing out of the ordinary. They offer a variety of hot foods, also local specialties. Dietary restrictions are no problem.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear MartinWicki I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. All of our bedrooms are uniquely different in character and charm. We are currently upgrading our wifi option to ensure all areas of the hotel have a higher speed of internet access to enhance the streaming abilities that are so desperately required these days. Due to the age of the building we are unable to install a lift however we do offer a porter-age service. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. Kind Regards Michael Balman, Deputy General Manager

"Superb lunch"

5
04/08/2018

I often take my elderly relatives here. The restaurant is superb: good Scottish food with a contemporary twist. Friendly and honest staff. Easy access for older people. Highly recommended for lunch and dinner.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Fergus4774 Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent visit with us, I will ensure that the staff are aware of your lovely comments. We sincerely value your custom and really look forward to seeing you again in the near future. Kindest Regards Michael Balman, Deputy General Manager

"Foreigner "

3
26/07/2018

Lovely clean room with free use of the Spa pool. The receptionist referring to me as a foreigner more than once when talking about foreign motorcycle theft in the region could not have made me feel more unwelcome if she'd tried, this happened whilst offering me use of a lock for my motorcycle.

"Old fashioned - very cosy hotel"

4
19/07/2018

We spent two nights at this very cosy hotel! We had a splendid view of Edinburgh, the room was clean and very nice with beautiful wallpaper. Breakfast was good and the hotel pub was great with very good pub food. I can easily recommend this very nice hotel BUT there's no lift which might be a problem for some people but on the other hand they're very helpful so don't bother:-)

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear VA2402 Thank you for the fantastic review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Busyboy"

1
08/07/2018

Stayed 3 nights on business . Charged £145 a night for tiny room . No internet in room despite complaining and very low standard of cleanliness by room cleaners, who didn't replace tiny used tablet of soap during entire stay. Restaurant menu very limited and particularly poor breakfast buffet. Staff nice and helpful but general opinion of Hotel is don't bother!

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear busybusyboy I would like to thank you for your review of the hotel, the feedback received is useful to us in ensuring that we give our guests the best possible service. It saddens me to read your review of the hotel, I wish you had come to see me during your stay and we could have resolved any issues at the time. We do have wifi connectivity throughout the hotel that we are currently upgrading to bring in line with the most up to date hardware requirements. I can assure you that this is not the normal level of service, we take pride in our usual consistent high guest satisfaction. I hope that you decide to return and we can provide our usual positive experience! Kind Regards Michael Balman, Deputy General Manager

"Good place to enjoy the city"

5
01/07/2018

We stayed here with our travel hiking group after the last day before departing home. We had a decent dinner here and also the breakfast was good with many choices to make everyone happy. My room was a tiny corner room, but it had a lot of charm with a orial window. While the hotel has come of age, the interior in the reception area and rooms were newer and the bath room modern style and spacy. Just be aware that there is no elevator and a lot of stairs even on what is supposedly the same level. But they offer hotel staff to deliver the luggage to your room. City can be reached by bus, with the bus stop right in front of the hotel and 10-15 minutes interval.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Meike V Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent stay with us. The layout of the beautiful Victorian building does not allow for a lift to be installed in our hotel for this reason we offer all our guests a porterage service. I will ensure that the staff are aware of your lovely comments. I hope that you will stay with us again soon! Kind Regards Michael Balman, Deputy General Manager

"Booking fast and staff are friendly"

5
25/06/2018

I stayed here for business purposes for 3 nights and enjoyed sightseeing Edinburgh was class! Recommend to anyone business travelling and want to sightsee the beauty of Edinburgh. The food was on point and location to town center close, many restuarants and shopping facilities here.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Mariono S Thank you for the 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Very decent hotel"

4
22/06/2018

Stayed here 1 night for a wedding party. Booking was easy and quick. I asked if there was a chance i could check in earlier than published check in times as i was coming straight from work for the wedding. My room was indeed ready and this was brilliant because it allowed me to freshen up, get changed and then head down for the wedding. Well done! Room - waw! Great views over the braid hills, lovely decor which was stylish without being over the top and also inkeeping with the age of the building. Bathroom huge and a lovely assortment of toiletries. 1 big shower head and a smaller one was a little bit over the top and just lead to confusion. Shouldnt really need to be engaging the brain trying to figure out how turn on shower. Bed really comfortable too. Facilities - certainty the function room used for the wedding was lovely with a terrace availible with again great views to enjoy. The food given out at the wedding was tasteless although obviously not sure if this was only for the wedding or if this is representative of their food served in general. However, breakfast food was also fairly poor. Toilets - bit strange! Nearly got stuck in a cubicle as door wouldn't open! Was fortunately rescued by fellow wedding guest. Breakfast - think this let down the hotel and would have been 5 star otherwise. No member of staff told us it was a buffet, where things were or asked what we would like. Had to figure all this out for ourselves. Also, asked a member of staff for vegetarian sausages and was told we'd have to ask the person who had seated us instead. No idea why they couldnt have took ownership of our request instead. Made it seem just a little bit anti- veggie. Porridge was absolutely horrible. Other items standard as you would find in most hotels- juices, cerials, some cooked items. Morning rolls were a nice addition and the veggie sausages to be fair were really good. Checkout was smooth. Overall, lovely hotel, room and location, lets itself down with breakfast.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear liamkelly254 What a fantastic review! It is lovely to hear that you enjoyed your stay with us.I am disappointed that you were dissatisfied with your meal in our 1886 Restaurant. We pride ourselves in the excellent quality food and service and will do our best to ensure that this does not happen again. It was a pleasure to have you here and I hope that you will return to us soon. Kind Regards Andrea Paton, General Manager ?

"Room key doesn't work"

1
21/06/2018

I arrive late at night at 10:30pm. The key given at check in doesn't work on my room door. I go back to reception and a porter is sent up with me. He confirms there is a problem with the door. He tells me I should just go into the room and they will fix it. I explain I need to sleep and I won't put my stuff in a room where I can't get in. He gives me a 'master key' which does work. About 10 minutes later, the same porter shows up and informs me I can't have the master key and he will fix the door. I ask to speak the manager who arrives at my door at 11:15 and fixes the door key issue. Apparently the batteries on the door had died. In any other hotel I have stayed, this issue wouldn't have happened. If it had happened, they would have immediately given me a new room. I have a meeting at the next day at 10am. I have to get up at 6am. This kind of an incident is hugely undesirable. I won't be staying here again.

"Great hotel and restaurant "

5
18/06/2018

Stayed here a few times while meeting clients, who are close by. Staff are really friendly and helpful. The rooms are clean and beds comfortable. Food in the restaurant can't be faulted, both breakfast and dinner. Great views over Edinburgh City. Recommended.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
DearMickeyj48 Thank you for the 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Traditional, comfortable stylish hotel in the heart of Morningside."

5
18/06/2018

In Edinburgh for a funeral but staying at The Braid Hills was an unexpected delight. Spacious, refurbished comfortable rooms with gorgeous bathroom and toiletries. Being on a hill, the hotel has fab views from most aspects. Plenty of tea and coffee too. So convenient for Morningside. Hilly so be prepared. Such a pleasant walk through the stunning architecture and environs of Morningside. Shops, bars and restaurants for all tastes here. Became addicted to the expensive Noble Isle Whiskey and Water handwash and potion supplied in the hotel's toilets. Will be back next time I'm in Edinburgh.

"Stayed twice recently."

2
15/06/2018

We stayed here twice recently and were not entirely happy with our visits. We asked for a ground floor room on each occasion. The first room was very small and had to be accessed through the conference suite. However, as there was a wedding on we had to either climb up and down stairs or go to a rear door at the top of the car park. The reason for a ground floor room was to avoid stairs. The second room was much better however, still accessed through the function room. The beds in both rooms were very comfortable. The food in the restaurant was acceptable with a limited menu. The service was also very slow. It is a very busy hotel so if you have particular requirement it is perhaps not the hotel for you. Some of the public areas and stairs were looking a little tired and in need of some attention. There was also a very large stain on the carpet in the bar. All the staff were very generally very friendly and helpful.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Vic C Unfortunately, due to the nature of the building we are unable to install a lift in our hotel. We do offer accessible rooms. Additionally, we offer a luggage service to all our guests on arrival and departure.We have installed a secure entrance from our car park for anyone not wanting to use the stairs. The access through the function suite is as you have stated only available when there is not a function on. This is by no means a thorough fare to the bedrooms than a more convenient direct access to those bedrooms in the hotel. We have the areas you have stated in this years minor refurbishment plan to be addressed and we sincerely hope that if you choose to return and stay with us again, that we will have mad some significant progress in these ares. Many thanks for your kind comments regarding the team here at Braid Hills Hotel. I would sincerely like to thank you for taking the time to review your recent stay and hopefully welcome you back in the future. Kind Regards Michael Balman Deputy General Manager

"Weeks Stay"

5
02/06/2018

I stayed here on Business for a week , Lovely place with lots a nice seating areas to use your laptop ,phones etc to make use of the free Wifi , I watch skygo on mine in the room and bar and reception areas . Rooms are nice and comfortable with good bathrooms and easy to use baths and showers . Note no lifts so if you not able to get around get a lower level room , mine was 326 on the 3rd floor , Staff were all 1st class and those at restaurant and bars very good . Breakfast is good buffet style , good choice to select from , £10 if booked via reception and £14,95 if you pay at breakfast counter , buses into town run from just outside the hotel , you get to bus stop via some stairs , no 11 bus takes you into town Princess Street and Edinburgh Castle , service is very good , £1.70 single ticket . Plenty of golf courses nearby if you play golf , all in all very good

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear williamjc55 What a fantastic 5* review! It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon. Kind Regards Michael Balman, Deputy General Manager

"Only drinks and lunch but excellent"

5
29/05/2018

Popped in during a long walk through Edinburgh. Sat outside on the terrace in the sun with what is a fantastic view. I can only comment on the fact cold beer and food was what we had but the actual premises is very nice indeed. The staff were super and the food of a high standard. I will return without doubt. Bit if a gem this place!

"Braid Hills Revisited"

4
27/05/2018

We recently stayed for four nights, having had similar length stays in 2010 and 2015 (when it was undergoing a substantial refurbishment). Strangely, or perhaps not, our overall experience has been very similar on all three visits – however the sensitively executed refurbishment is a substantial plus point. We enjoyed our recent visit and hope to do so again. We particularly like Reception – staff invariably strike the right note on all interactions and are well informed. The parking facilities are a major plus – we drive to the hotel, park, and then use a variety of public transport until we depart. We have progressively upgraded our room booking – this has not been cost neutral, but has mostly provided some welcome benefits. However on our first visit in 2010 we were allocated a small room on the third floor (310? or 301 perhaps) which provided superb views over the city including the castle. In our latest visit we have been in a much larger room with claims of offering a castle view and, somewhat oddly, 360 (degrees we assume was intended but does not appear on our screen!): the reality is an excellent view of a large tree nearby when looking towards the Castle, a limited view of part of the castle when looking through one of the narrow turret windows, and 360 degrees (= a circle) is not possible given the physical construction of the room and its turret! As a very minor comment, room maintenance needs to replace one of the bulbs in the lantern light fitting in the turret! Room servicing continues to be quietly performed to a good standard. So …….. the above leaves the important catering issue. Overall, the catering has stepped up a gear since our previous visits but there is still room for improvement in its delivery and support. Breakfast offers a good range of choices – although that did not include mushrooms during our recent visit; we would not expect mushrooms to be a special request item. Hotel room bookings include options of room only, continental and full breakfast and therefore some control by restaurant staff is an obvious necessity; it is therefore unclear to us why, having booked full breakfast and confirming our name and room number each morning, we were escorted on two mornings to a table without a salt and pepper pot. Evening meals were generally good and sometimes even better, and very competitively priced other than perhaps the 10 oz. steak which looks a tad out of kilter with the rest. Re starters, don't ignore the soup – we liked ours when we opted for it! We are currently moderating our wine intake so cannot comment on the wines, but the beer and soft drink prices and Irish Coffees were very reasonably priced. Given the style of the menu e.g. multiple burger options, coupled with a mix of accents and nationalities of both staff and customers plus different terminology for the same things, then we suggest that above average care be taken when placing an order. Like many hotels these days, the range of guests often includes coach parties; these can significantly affect the service experienced by other guests; Braid Hills does much better than average in minimising the potential impact of the lumpy demand patterns at meal times, the escalated noise that can be generated by synchronised early risers, as well as the depletion of the hot water resources. The option to use the excellent bus service to get into the City is marred by a lack of housekeeping re the steps between the hotel drive and the public pavement – during our visit the steps were decorated with a lot of leaves plus bits of concrete/plaster that has spalled off. The garden areas facing the main road might benefit from more attention, and would better expose the advertisement boards of the hotel!

"Old world charm"

5
23/05/2018

This place takes you back in time. It has and old world charm, like a medieval castle. Amazing setting looking down to Edinburgh. Inside it's trimings and trappings share that same vintage charm. Warm, cozy and very comfortable. All is perfect, food, bedding, rooms and staff hospitality. Only a 15 min drive down into Edinburgh or take a bus. Would highly recommend. Richard

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear rmcalcott Thank you for the 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Still good and very convenient for south of city"

4
22/05/2018

Very convenient if you don't need to be in the city and are focussed on the southern end of Edinburgh. Several bus routes into all parts of city within 5 minutes walk. Upgraded to superior room which was spacious, comfortable and good view.You cannot be hungry after the breakfast and their are often some local delicacies such as black pudding and potato cakes.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
DearDon1Walton Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent stay with us, I will ensure that the staff are aware of your lovely comments. I hope that you will stay with us again soon! Kind Regards Michael Balman

"A snack in the sun with a lovely view"

4
18/05/2018

Enjoyed a late Friday lunch in the sun with great views over the valley and Edinburgh Castle in the distance. The mushrooms as a starter were delicious. Menu reasonably priced for a hotel bar with friendly staff.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear EMELeicestershire What a fantastic review! It is lovely to hear that you enjoyed your time with us, it was a pleasure to have you here and I hope that you will return to us soon. Kind Regards Michael Balman, Deputy General Manager

"Superb and Relaxed"

4
18/05/2018

Great hotel situated away from.the city center. Very relaxing place with some good views. Staff are very helpful and friendly. Melanie, the Reception was very nice and friendly and sorted us out with our needs. We dine at the restaurant for a family get together and it was great with really good food although it was a little quiet. Parking is a little bit of a tight turn but still good access. Would come here again.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear merritbs87 Thank you for the 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Pleasant stay with minor hickups"

4
15/05/2018

We had a very pleasant stay at this hotel. The staff was super friendly and helpful, the rooms were clean and quiet, the supplied breakfast was delicious with high quality ingredients provided. There were two occasions where we had no warm water. The staff was able to fix the problem within minutes in both times and even did not calculate the breakfast for our troubles with the water. Quick friendly and helpul response even at 10pm? That is how things should be. The location itself was very lovely both inside and outside, can only recommend.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Martin H Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent stay with us, finding the staff to be friendly and helpful, the rooms clean and quiet, and enjoyed your breakfast with high quality ingredients. I will ensure that the staff are aware of your lovely comments. I hope that you will stay with us again soon! Kind Regards Michael Balman, Deputy General Manager

"Pleasant stay"

3
11/05/2018

A lovely welcome from Kelly at reception and a charming gentleman, one of the staff from Spain - Desi(apologies I could not remember how to spell his whole name)took all my luggage up to my first floor room. The room was lovely and overlooked the Braidburn Valley which is a green parkland area. Great little sink/kitchen area to make tea/coffe and a very comfy bed. I have stayed at this hotel quite a few times and it is always quite a pleasant stay but on this occasion there was a wedding reception taking place in the area below my room and I could hear the DJ quite clearly and all the disco music and words clearly up until it finished at midnight. I think the hotel should reserve rooms above the function suite for guests attending the function. As I was not on holiday but working and on business, I needed my sleep. Breakfast was lovely and I was served by a charming lady from Portugal, Megan (again apologies if I have the wrong name, but it did start with 'm' and she wore glasses). A good selection on the buffet and complimentary morning newspaper - a great start to the day. Check out was easy with Kelly and Finley helped carry all my luggage out to my vehicle. Once again a pleasant stay, lovely staff and good food. The Braid Hills is ideal for a city break or a great base for exploring Edinburgh and it's surrounding countryside. Enjoy!

"Cosy and comfortable"

5
09/05/2018

Excellent location with great view over the city towards Fife. Staff very friendly and helpful, although quite a few very young and inexperienced. Room a bit small, but clean and good bathroom facilities. Traditional Scottish breakfast. Bar inviting.

"Very Comfortable"

5
26/04/2018

We were very pleased with our stay at the Braid Hills Hotel. We arrived much earlier than expected and the helpful woman on reception was able to find us a room and offer early check in. Very appreciated and not expected. There is no lift and we were on the third floor at the very back of the hotel. Be aware if this if you have mobility issues. Loved the bar and the bar menu. Such a comfortable place for a light meal after a long day in Edinburgh city center. Don't be tempted to drive into the city center. The #11 bus stops right across the road from the hotel and takes you right to a centrally located bus stop where you can then catch any of the "hop on, hop off" tour busses and continue your trip to the Castle or other places in the old city. Check online comparing the routes of the #11 Lothian City Bus with the Edinburgh Hop On, Hop Off. Loved everything about the Braid Hills. Quiet location and once we learned the routine with the city busses I would stay here again in a heartbeat.

"midweek break"

4
23/04/2018

Reception staff very welcoming and polite. As there is no lift I asked for my luggage to be taken to my room which was promptly and politely dealt with. The food at breakfast and dinner was of a high standard and I enjoyed both meals very much. The service of waiters and waitresses was exceptional. We were in room 204 which was quite large and suitable for 3 nights. We had a problem on the third night with the shower water being cold this and caused a bit of inconvenience but were well compensated for this. As I have seen negative comments in the past I would recommend you should always contact reception of any problems and these will be dealt with professionally and promptly as mine was. I look forward to staying here again in the near future.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Sheila W Thank you for the lovely review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. Unfortunately, due to the nature of the building we are unable to install a lift in our hotel. I will make sure and pass on all your lovely comments about our staff and food to relevant departments, I know for sure that our staff take pride in their work and will be delighted to hear your comments. I would like to apologise for the water issues you experienced during your stay. Some maintenance jobs were required on our boilers which have now been completed. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Nice location"

4
19/04/2018

Older hotel but generally well maintained. Large, quiet room and good wifi. Very convenient for central Edinburgh by public transport or even walking. Ample free parking. The staff were helpful and breakfast was excellent with a variety of options. As others have noted the lack of an elevator/lift may be challenging for some.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Roger H Thank you for taking the time to leave a review of the hotel. We have the best of both worlds at Braid Hills Hotel, despite being only minutes from the bustling centre of Edinburgh we have some of Edinburgh's oldest golf courses and great historic local walks and parks surrounding us. Unfortunately, due to the nature of the building we are unable to install a lift in our hotel. We do offer accessible rooms, please request on booking if you require. Additionally, we offer a luggage service to all our guests on arrival and departure. I am delighted that you enjoyed your recent stay with us, I will ensure that the staff are aware of your lovely comments. I hope that you will stay with us again soon! Kindest Regards Michael Balman, Deputy General Manager

"Came Back "

5
12/04/2018

This is third time I've been here excellent Hotel and great location. staff very friendly and helpful and give great service can't do enough for you.Meals and breakfast excellent also cater for everybody's needs. This is a well run Hotel rooms are big and spacious and well cleaned I would definitely recommend to others to try you won't be disappointed Excellent bus service into Edinburgh buses run every 15 minutes right outside Hotel.Only draw back no lifts to rooms.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Sam M Thank you for your fantastic 5* review of your recent stay with us and continued loyalty to our business. I will most certainly pass on your comments to the team. My team and I hope to welcome you again soon. Kind Regards Michael Balman, Deputy General Manager

"Great location, but beware there are no lifts."

4
08/04/2018

This was a last minute booking on the return leg of a Scotland tour. The hotel is very imposing and a little out of town, but the bus links make this a cheaper alternative to visit Edinburgh city centre options. Situated in the Morningside suburb of town there are local restaurants and cafes, but the Hotel does have a high quality restaurant if you do not wish to venture out. Our room was stylish but on the 3rd floor. Be warned there are no lifts. I had 2 bags to carry up 3 flights of stairs. If you have any issues with this I strongly advise you to book a lower room before arriving. This said I would still go back as its a great place to get to and easy to go into town from.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Peter D What a fantastic review! It is lovely to hear that you enjoyed your stay with us and that we are able to cater to your needs. The layout of the beautiful Victorian building does not allow for a lift to be installed in our hotel. Please feel free to book one of our accessible bedrooms if you require. We will also be more than happy to bring your luggage to and from your room. It was a pleasure to have you here and I hope that you will return to us soon. Thank so much and Kindest Regards Michael Balman, Deputy General Manager?

"A nice surprise "

5
05/04/2018

Lovely hotel, staff were all very polite and friendly. The restaurant was superb with one of the best steaks I've had in a long time. Highly recommended and special praise to the barman who was rushed off his feet due to the snow and late bookings but he was fantastic

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Jamie A Thank you for your 5* review! I am very pleased that you enjoyed your stay at the hotel and thank you for the lovely comments in regards to your experience. I have passed on your kind comments in regards to the team members who were working the day of the terrible snowy conditions. Kindest Regards Michael Balman, Deputy General Manager

"Relaxed"

4
04/04/2018

Easter Monday family lunch. Restaurant was very quiet, which is a pity as room is large, bright with a good view or Braidburn Park. Choice of starters was excellent. Sharing platters very tasty. Main courses , involved a lot of fish even anchovies with the lamb which may create problems for non pescatorians, however the grill menu rescued the situation. Service was attentive , not oppressive. The lack of customers allowed toddler to take advantage of running space to explore. All in all an enjoyable experience.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Marion S WOW! What a sparking review, I am absolutely delighted that you have taken the time to share your experience with us. I am thrilled that you enjoyed your meal and that the team looked after you. My team and I look forward to welcoming you back. Kind Regards Michael Balman, Deputy General Manager

"Over night stay"

5
04/04/2018

My friend and I stayed at this beautiful hotel last week, whilst visiting Edinburgh Hospice. The room was tastefully decorated with a lovely small, but functional bathroom. Tea and coffee tray were provided. There was plenty of space for clothes, every thing that you could possibly need really. The bed was very comfy! Lighting was good too. Breakfast and evening meal were beautifully cooked. The dining room was tastefully decorated and very welcoming. All the staff were very friendly and helpful.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Karen I What a fantastic 5* review! It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon. Kind Regards Michael Balman, Deputy General Manager

"Fab Fish n Chips"

4
03/04/2018

Stayed for a couple of nights because there's a new baby in town. Literally. She's 6 weeks old and lives close to the hotel, so we booked 3 rooms for the family visit. I was in twin room 334, which is farthest from reception. It faces the park, so not very interesting. If you turn the radiator up full, the room is red hot pretty quick. The extractor fan makes a noise if it's windy. I had a shower at 6pm and it took a good 10 minutes for the hot water to get there. The room is a decent size and the bathroom is big. One night we ate in the hotel restaurant and it was pretty good. The new baby was there because the place is very child friendly. The food was excellent, quickly served by friendly staff. Breaded Haddock. and hand made chips. The hotel is a bus ride from the middle of the city, but there's a bus stop nearby. Plenty of free hotel parking. I've mentioned the very good bar in a previous review. The only gripe I have is that I was on my own, but had to pay full price [£240] for 2 nights. No single occupancy, but it was Easter.

"EXCELLENT STAY"

5
27/03/2018

We stayed here for 2 nights and I can't fault the hotel and staff at all.The staff were very helpful and polite always nothing was too much trouble.Highly recommended and will be staying at this hotel again when we next visit Edinburgh.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear stephenroper100 I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. Kind Regards Michael Balman, Deputy General Manager

"Historic Hotel w/FANTASTIC Restaurant"

4
27/03/2018

Hotel staff were extremely friendly and accommodating. Hotel is in a good location, just a 5 minute car ride into the old town. Walking would take a while however. Room was very nice and had a real old world feel which we really love. view of Edinburgh was fantastic! Had dinner at the hotel restaurant one night. Really good restaurant with a very nice atmosphere. The ONLY reason I did not give this hotel 5 stars, believe me I wanted to, was because of small issues with the sink and shower draining SUPER slow. Other than that I would say this is a perfect place to stay! And plenty of parking too!

"Great location,Great food"

4
21/03/2018

Great location overlooking city on one side and hills on other . Food very good I ate from pub area menu .The service was great and the staff excellent .Clean room , nice shower . Great choice for breakfast I enjoyed my stay although it was only for one night .

"Edinburgh Getaway"

5
20/03/2018

Hotel is great, clean, staff are warm and friendly. Food is great and hotel is in a beautiful location and has free parking. Shell garage nearby to fill up for my trip home, and a bus route on the road outside into town for £1.70 (one way) and takes about 15mins into town. A great experience and Sarah on reception is a credit to Best Western.

"Night away "

5
16/03/2018

The hotel is a lovely building . The welcome we received was lovely and warm and friendly. Very helpful. The room was warm and comfortable and clean and tidy . The restaurant was lovely . The staff are very helpful and polite. The meal was nice and tasty the fish and chips and the soup. Very nice. Bed was really comfortable. The break fast had lots to choose from and the cooled break fast was lovely and warm and tasty. I would recommend to my friends.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dearest Guest Thank you for the 5* review of our hotel! I am delighted to read such lovely comments, and I will make sure that your comments are conveyed to all staff members. We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and we look forward to welcoming you once again to our hotel. Kind Regards Michael Balman, Deputy General Manager

"Cant wait to get back"

5
15/03/2018

Wonderful hotel, friendly staff, beautiful building, warm rooms, very good shower, all very clean. Great view from my window, cant wait to get back Vegetarian breakfast, cooked to order, comfortable lounge to relax in with coffee. Parking, everything just wonderful

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Nicholas M Thank you for the 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kindest Regards Michael Balman, Deputy General Manager

"Quiet, understated elegance"

4
12/03/2018

This was a simple buffet lunch and my first visit to the hotel restaurant. My first impressions were of quality and class. The staff were neatly dressed and professionally composed. Coffee and tea were immediately available and other drinks were brought as soon as ordered. The buffet was simple and varied and delicious. Everything was just right, no problem.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Bob S Thank you for the fantastic review! It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon. Kind Regards Michael Balman, Deputy General Manager ?

"Fantastic Location, Historic Hotel."

5
07/03/2018

Probably one of the best hotels I have had the pleasure to stay in, and I have travelled the world over the years. Superb service, fantastic rooms. Situated in one of the best areas in Edinburgh with stunning views of the city. Edinburgh is my home city, I was born here very nearby. My short stay here brought me home. Thank you, XX.

"Comfortable and Homey"

4
07/03/2018

I have stayed at this hotel before, so I did not hesitate to book it again. The lobby and bar are cozy with comfortable chairs and small tables--a great spot for a friendly, quiet cup of tea or dram of whisky. Our room was comfortable but keep in mind there is not an elevator, so staying on the 2nd or 3rd floor can take some energy on the stairs. The dining room service was pleasant and the food was quite good (not great, but certainly good). The breakfast was buffet: varied and good. I love this hotel, but my adult son (aged 26) was travelling with me, and he found it too quiet and the overall crowd too old for his taste. The front desk staff is unfailingly friendly, helpful, and professional. This hotel is on the outskirts of town, so we took taxis into the city center rather than drive our rental car and have to contend with parking in town. There was free parking for our rental car at the hotel.

"Perfect spot"

5
05/03/2018

The hotel was very comfortable, the food was excellent and the staff could not have been nicer. Lovely views from the bedroom. The no.11 bus passes right outside, and is great for the centre of Edinburgh, It goes all the way to the Britannia at Leith docks. We were able to leave our car at the hotel for all of our 3-day stay, and simply take the bus.

"Snowy Visit "

5
01/03/2018

Stuck in Severe Weather (like lots of other poor people) I managed to Limp, slide, and slip up to The Braid Hill Hotel! Very welcoming on Reception and very sympathetic for our being stuck for 6 hours stories. I dropped my bag in the room and had a good shower before I went down to the bar for a well deserved Guinness (extra extra cold) then through to the restaurant for a Lovely meal of Bouillabaisse (French Fish stew) with rustic bread and some Proper Chips, really lovely, some very good meals on the menu I think I'll try Flat iron Steak next.. a good nights sleep in a nice warm room, the bed was very comfortable, the breakfast the next morning was plentiful and a good coffee maker next to the Hand cut bread for thick buttery toast.. The very nice girl on the Breakfast crew made me a mug of tea for the start of my journey back to Yorkshire.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Paul F Thank you for your 5* review! I am very pleased that you enjoyed your stay at the hotel. The weather over the past few days has thrown us some extreme challenges to say the least. It takes a hardy soul to keep going forward in that weather. I would like to thank you for your lovely comments in relation to the staff and food and the friendly welcome you received after what sounds to be a very hard and strenuous journey. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Excellent service "

5
28/02/2018

Having made a very last minute booking due to weather & my partner having an appointment at 0830am. We arrived just before 2100 to be met with Kelly at reception who made us feel so welcome right away informing us our room had been upgraded and when we asked if it was still possible to have food, she immediately went off to speak with the kitchen. Returned to inform us we would still be able to eat, took our luggage to allow us to go & relax for dinner. A very relaxed atmosphere & immaculate room with everything we needed. Would love to return for a longer visit to enjoy hotel properly

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Diane G Thank you for the 5* review of our hotel! I am delighted that Kelly made an impression for you on your arrival and that she made you feel welcome, and I will make sure that your comments are conveyed to all staff members. We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Michael Balman, Deputy General Manager

"Best posh fish fingers ever!! "

5
25/02/2018

Visited here today with a friend for lunch. She recommended that we have the fish finger sandwich to eat. I was sold and didn't look any further at the menu. Although what I did see sounded lovely. I can honestly say I have never had such a good fish finger sandwich. The homemade tartar sauce was chunky and you could taste the gurkins in it. Lots of salads in the bun. Chips fantastic! Service was very good by the bar manager. Will definitely be back very soon. Thank you!

"What Service!!!"

5
23/02/2018

We stayed here for 2 nights whilst on a racing weekend. We had noticed the hotel received excellent reviews for service and staff efficiency and that became apparent as soon as we booked in at reception .In the many years we have stayed at scores of hotels in the UK and throughout Europe the Receptionist here,a youngish dark-haired lady whose name we unfortunately did not note was so kind, so accommodating, yet so professional - she set the tone for the weekend. The room was large ,spotlessly clean and exceeded our expectations. Breakfast was excellent - even the bacon was edible - unlike many hotels recently visited where shoe-leather bacon is standard! The bar was well-stocked, reasonably priced, and with good guest bitters. The restaurant menu on paper appeared a bit 'pubish', but the food was freshly cooked, well presented, and again surpassed our expectations. If the horse returns then so will we. Well done South Braids Hotel - one of the best weekends we have enjoyed.

"Good Hotel"

5
22/02/2018

Excellent room with all facilities. Clean and quiet. Free parking within the hotel grounds. Staff very friendly and helpful. Good range of different foods provide at breakfast. Local bus service adjacent to the hotel. Reasonably priced.

"Great overnight"

5
19/02/2018

Booked overnight DBB and it was a great night,food was amazing staff fantastic rooms are very big,the bar really nice we sat at the window and the view you have is amazing be even better in the summer well worth money thank you

"Lovely cream tea"

4
17/02/2018

We had visited as a group for cream tea before and thoroughly enjoyed it so decided to book again - there were nine of us and they kindly allowed us to make use of the library room again. This meant we had a private room to ourselves which was lovely.The table was nicely set with a white table cloth and candles! The waiter even came in to light the candles for us! The cream tea was really nice - well presented and good quality. We each got a scone with clotted cream and jam, a fresh cream cake and a macaroon with a pot of tea or coffee. It is amazing value at only £5 each. The staff are very friendly and the service excellent. I would thoroughly recommend it!

"Excellent value for money."

5
09/02/2018

Booked this hotel for a single night on a deal from Myhotelbreak.com. deal included overnight stay plus £18 per head towards dinner.Upgraded room and really can't fault the hotel or the staff.Room has obviously been refurbished to a very high standard,large room with bay window and everything you could need including a cafetiere,good selection of biscuits,tea and coffee.Free WIFI,TV and king size bed.Small fridge with complimentary still water,big bath-towels .Food from the the 1886 restaurant was,well presented,hot and tasty,portions ample without filling us to the brim.All staff were helpful,polite and are a credit to the Hotel.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear dhleask9 Thank you for your 5* review! I am very pleased that you enjoyed your stay at the hotel, my team and I look forward to welcoming you back soon! Kind Regards Andrea Paton, General Manager

"Fabulous"

5
06/02/2018

We arrived on a blustery Saturday for a one night visit. Wonderful staff, breakfast, dinner and view. We cNt recommend it highly enough. The location is very good - three cinemas in the locale, many different and individual shops. The hotel we're happy for us to park our car in advance of check in.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Y2946FIap Thank you for the 5* review of our hotel! I am delighted that we exceeded your expectations, and I will make sure that your comments are conveyed to all staff members. We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Michael Balman, Deputy General Manager

"Beautiful hotel"

5
04/02/2018

This hotel made our stay in Edinburgh so speedily. The staff are exceptional,so nice and welcoming. At breakfast we where spoiled for choice and evening meals where beautiful cooked and presented. We will be returning to this gem of a hotel.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear angie08g Thank you so much for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured, that we will be sharing your kind comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. Kind Regards Michael Balman, Deputy General Manager

"Perfect location for exploring the city."

5
03/02/2018

The hotel is situated in the area of Morningside, a 45 minute walk or a 20 minute bus ride from the city centre. We had a beautiful room overlooking the park, with views towards the city in one direction and the snow covered Pentland Hills in the other. The room was warm, spotlessly clean and beautifully decorated throughout. We arrived an hour before the official check-in time, but the room was ready so we were able to move in. The staff on the reception desk were friendly and very helpful. Although situated on a busy road the hotel is in a slightly elevated position, so traffic noise was not a problem. There is plenty of free on site parking, having parked the car on our arrival we chose to either walk or take the number 11 bus into the city. A £4 bus ticket allows unlimited daily travel on any Lothian bus route within the city. A single trip costs £1.60, with this ticket you can go anywhere as long as you stay on the bus. We travelled from the Royal Yacht which is moored at Leith, all the way back to the hotel, an hour long journey on a single ticket, excellent value for money. The walk to the city centre which took us around 45 minutes is also another alternative, I would advise strongly against taking your own car into the city, it is not encouraged and parking is limited and expensive. We ate twice in the hotel, one evening in the 1886 restaurant, the second time was a bar meal. Both were excellent. The closest restaurant we found was a family run Italian around a 10 minute walk towards the city. Cannot fault the hotel at all, the only slight niggle was the internet speed/connection in the room, the signal was quite weak and kept dropping connection. We found it worked much better in the reception and bar area. Other than that no problems at all.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear milligan1959 I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. We have just upgraded our wifi offering and I can only apologise that you were not able to benefit from the wifi upgrade whilst here with us. My team and I hope to welcome you again soon. Kind Regards Michael Balman, Deputy General Manager

"one of the best"

5
29/01/2018

stayed at this hotel for the weekend, can not rate this highly enough, room large and beds very comfortable, one of best i have stayed in , and i have stayed in a few, breakfast was excellent,i would not hesitate to stay here again, in fact dont think i will go anywhere else in future, on a par with the edinburgh marriott

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear nick48007 What a fantastic 5* review! It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon. Thank you again and Kindest Regards Michael Balman, Deputy General Manager

"You won't be disappointed lovely hotel"

5
28/01/2018

Overnight Saturday stay for a wee treat. Arrived early intending to park at hotel and visit Edinburgh sights and check in later as we were three hours before check in ,however Sarah at reception had us booked in right away. The hotel is an old building with quirky corridors and stairs and more stairs and unfortunately no lift which is the only drawback we found. The room was very nice with comfy bed and a large walk in shower. Everything is provided for making your stay the best. When we returned in late afternoon and had a couple of drinks in the bar. The barman was very helpful and never stopped making sure that tables were cleared quickly and as a bonus the bar prices were 30% cheaper than Rose street. Our evening meal was taken in a lovely restaurant with again great service and the food was excellent and well presented. Breakfast is buffet type and there is a great choice and again the service was quick and attentive with no waiting for a table.The hotel is a couple of miles from the city centre but there is a handy bus stop near the hotel and a taxi is about £10. The management are doing a good job here and well done to all the friendly staff.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Thank you so much for taking the time to share your 'Truly fantastic' review following your stay with us here at The Braid Hills Hotel. We are delighted that you found our facilities, location and service met your needs. We LOVE IT when guests love The Braid Hills Hotel as much as we do! We are currently working on the approval for our lift issue, but pleased be assured that we will always have staff to assist with luggage whenever required. We really hope we will have the pleasure of welcoming you back sometime in the near future. Kind Regards Michael Balman, Deputy General Manager

"A wee gem "

4
21/01/2018

Lovely 2 night stay at this traditional hotel. From welcome at reception from a lovely Irish girl to friendly staff at breakfast. Room although small was clean and had everything you would want. On arrival radiator was not working correctly however this was dealt with next day. Shall be back

"Celebrate a 50th birthday"

4
21/01/2018

This last stay at this hotel was our 2nd visit. Such lovely, friendly and accommodating staff throughout the hotel. Made us feel very welcome! Nice room so we were very comfortable. Room service was quick and efficient.

"Good visit"

4
20/01/2018

Stayed two nights to attend funeral in Edinburgh. Good bar menu, helpful staff and not too long a wait. Breakfast was buffet service with ample choice. Enjoyed the fruit salad, hot selection with haggis and great coffee. Room was well presented, excellent bathroom alrhoyfh2 TV very high on wall- lay on bed to see it. Portable heater as radiator not working with room almost warm enough. 2nd night sleep interupted by Fire Alarm and staff dealt with it efficiently. Would return and look again at the view across the city.

"Outstanding "

5
19/01/2018

Probably the best hotel in the Edinburgh area. Fact. Superb staff, modern rooms, fantastic food. Easily accessible from the Edinburgh bypass. Cant recommend enough! I stayed here twice with work within the space of a few days and the standard was high on both visits.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear mark Watkins Thank you for the fantastic 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I have passed on your kind comments onto our team and it is much appreciated. I do hope that you will stay with us again, we really look forward to welcoming you back! Kindest Regards Michael Balman, Deputy General Manager

"Amazing"

5
18/01/2018

We had a party nite it was really gd staff were brilliant they were so nice n friendly the dinner we had was really great could not fault it one bit rooms were really big n very clean bed was comfy the breakfast was brilliant u could have anything there were loads of choices n if there wasn't something u wanted they would get it the staff were so nice we even tried 2 tip one lady n she wasn't having it we left it n she chased us out the door saying she is here 4 us n doesn't need a tip they were all amazing could not fault it at all great place 2 stay will b back again

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear aggy3009 Thank you for the 5* review of our hotel! I am delighted that we exceeded your expectations, and I will make sure that your comments are conveyed to all staff members. We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Michael Balman, Deputy General Manager

"Exceptional staff!"

5
12/01/2018

I stayed here with family for 2 night due to a very sad gathering,but the staff here are exceptional!nothing is too much trouble!before arrival i was worried about my room,i gave them a quick call and i got told a fab family room was available,room 103,had 2 single beds when you walk in,bath and shower choice,a small outside patio and a double bed up some stairs,was great for us!upstairs double was very cold so asked for a portable heater,they offered me 2!installed in room and put on full heat!did make a difference. The breakfast is a great option,hot and cold options,with little added extras you could order from the kitchen i.e hash browns,mushrooms etc!little pots of honey and jams available too,nice little touch!didn't sample the lunch or evening menu as nothing i really liked!bar prices are good also,cheaper than i expected! Beautiful views of the castle on a clear day. Good bus links but taxis weren't expensive either £10 from haymarket station!overall i would not hesitate to stay here again,hopefully under better circumstances!x

"Thank you all"

5
07/01/2018

I didn't think I would be moved to write a review after a funeral gathering but I must say thank you. Such kindness, courtesy, sensitivity and quality. Grainne I would like thank you and your staff very much. We used the self contained bar next to the hotel. A great private setting, ideal for a family gathering. The lentil soup was so good that my dad would have been proud to have made it (that is a high standard) and good value all round. Thanks again.

"Anniversary post Christmas break"

4
07/01/2018

We stayed at this hotel for one night in January after we received a lovely Christmas gift from our family. Firstly, the lady at reception was very friendly and helpful. We were upgraded to the honey suite which was a delightful surprise! The room was very spacious, with great views and it wasvery comfortable. The food was great. In parricular, the breakfast was one of the best we've had anywhere in the UK. Afternoon tea was also great. Although the scones were quite dense and doughy. The only issue we had (out with the staff's control), was an aggressive, non paying customer which certainly had a negative impact on our stay. However, during our check out, the same lady at reception was understanding and kindly took our evening drinks off our bill. Overall, this hotel is in a perfect location and we would recommend to anyone wanting to see the best of Edinburgh.

"Extra Mile"

5
05/01/2018

This has to be one of the hidden jems. This is our second stay and the staff and the hotel have been most excellent. Everyone does there best to make you feel welcome. Truly recommend if you fancy that perfect getaway.

"Very good"

4
05/01/2018

Location of the hotel is great, you are not far away from anything. Receptionists and other staff were helpful and tried to solve problems that occured. Our friends were asking them about some trips and transport possibilities and they were ready to answer, were outgoing. Rooms were spacious enough for us and breakfasts tasty.

"Not quite like the photos and New Year's Eve price rip off"

3
04/01/2018

We stayed here over New Year which is a hugely busy and popular time in the city - and one during which hotels hike up the prices way beyond the value of what you get simply based on the fact that most hotels in the city sell out. We were charged nearly 3 times more for the 31st December than we were on the 2nd of January. The rooms are drafty and run down feeling. I had to change room as the first room given was near a fire exit door that continually bangs when people go in and out and under stairs. The next room was in another building that takes quite a walk to get to and it felt sort of empty and cold. The room was ok but not at all anything like worth the price we were paying. The coffee and tea making area was dirty, the bath was dirty with hair in it , the phone was all dusty and dirty and it felt like nobody had stayed in the room for a long time. Breakfast is a rip-off as they have menu's on the table which offer different prices ranges i.e for continental it is cheaper than if you have a the full breakfast but nobody asks you what you want or explains the price you are just automatically charged the full price. The bar area could be great but is horribly lit with a huge bright white light and feels again cold and not welcoming. It should feel like a cute country style hotel but instead feels like a failed makeover of a boutique hotel that nobody wanted to spend enough money on to properly pull off. The hotel is neither a boutique hotel or country charm , it is just a kind of something in between which feels more like a chain owned pub.

"Good Memorable stay for the 2nd time"

4
03/01/2018

If there was a lift it would have made the hotel excellent. Food was good and antique furniture made the stay authentic. There is a bustop near the hotel which takes u to the city. The breakfast had limited vegetarian food and they took almost 45 minutes to get baked beans out of a can which was strange. The hotel has a good view of the road and greenery.

"Average."

3
02/01/2018

Please observe that three-circles constitutes an "average" rating according to Trip Advisor. The location is in a beautiful area; it is not in the centre, and thus a little quieter with nice scenery. I came here for NYE and the weather wasn't the best, otherwise I would really have enjoyed walking around the area. The hotel itself seems very nice, but.. I was put into one of about six or so rooms that were in another building. Basically a coach house with a function room underneath it. I've been given the slightly less-normal "off site" rooms at hotels before. Though I have no proof, I suspect that the rooms that aren't perfect are saved for those that find internet deals. There was nothing particularly wrong about the room I was given, though the hot water takes a while to turn on, the water pump makes a horrible noise when water is used, and since it is not part of the main building, perhaps there is a septic tank in use; there were warnings in the bathroom not to flush anything down the toilet except for toilet paper. Also, there were warnings posted about keeping the door shut during showers since the steam sets off the fire alarms. I would have liked to have stayed in the main building, which based on the lobby looks absolutely beautiful. Even though the walk to the remote building is barely two minutes, it can be unpleasant for those with any walking issues or during cold months. It's not fun having to walk to the main building on a chilly morning just for breakfast. Ask to be put in the main building! The breakfast is average as well. Not a lot of choice as far as eggs, but there's plenty of meat, pastries, cereals, and porridge. Staff is very friendly. I enjoy the Best Western chain in general, but I think the price may have been slightly high to warrant a higher rating.

"A great place to stay"

5
16/12/2017

This Hotel was indeed as good, if not better, as what it claims to be on their website. Although a sad reason for our visit (family funeral) the Hotel, its great welcoming, accommodation, food and superb staff made our visit so much more comfortable and pleasurable. This is one hotel that my wife and I will not hesitate in recommending to all who wish to visit Edingburgh. Thank you all at Braid Hills for making our stay such a wonderful experience.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear PeteM364 Thank you so much for the wonderful 5* review! It is lovely to hear that you enjoyed your stay with us, it was a pleasure to have you here and I hope that you will return to us soon. Kindest Regards Michael Balman, Deputy General Manager

"Not quite what we expected."

3
16/12/2017

To reach our ground floor room it was necessary to use stairs up and down again or walk around the outside of the building. The room was beside an exit used by staff to clear laundry etc as well as other guests so was very noisy as the doors banged on closing each time they were used. We would have requested a change of room but for the fact that we were out a lot. Food was good and staff very pleasant. Location good on a bus route and close to park land. We did in fact speak to the receptionist on duty when we left so hopefully our experience reached management.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Mary Mclean C As we do not have the capability to install a lift during our refurbishment we have installed secure, level access to these bedrooms from our car park. This is a high thorough fair area during the day up until 15:00. The exit is there for the convenience of all guests in that area. If you were to return, please do not hesitate to contact our team at the time of booking who can ensure you are allocated a bedroom which suits your needs. Thank you so much for your very kind comments in regards to the staff and food, I have ensured that your comments have been shared with the team. Kind Regards Michael Balman, Deputy General Manager

"Very good hotel"

5
14/12/2017

Very large room with lovely view , room 208. Warm and comfortable with a recently refurbished bathroom. Robe and slippers appreciated. Excellent choice at breakfast . Son , daughter in law and I enjoyed a superb evening meal in the restaurant .

"Worst night ever."

2
12/12/2017

Used this hotel faithfully for several years and every time we visited Edinburgh. Bitterly disappointed in the lack of interest in our dreadful first night. Looks like we will have to find another hotel.

"Excellent hotel"

4
11/12/2017

Stayed here for the first time with family to enjoy rugby weekend in Edinburgh Very impressive hotel with rooms that retain original character of typically south Edinburgh. High ceilings and original decor makes this attractive place to stay Bar has excellent selection of whiskies and very decent snack food Buffet breakfast was of exceptionally high standard - if it's not included in your room rate, fork out for it, it is well worth it and you won't need lunch so it's a great investment. Don't skimp ‘n the haggis!! Good bus links to city centre with stops directly opposite property entrance Layout is a but strange with some rooms on ground floor accessed by tortuous routes involving going up and down between first and ground floors - but look out for the short cuts Will,definitely be returning for future weekends in Edinburgh

"South braid hills"

4
11/12/2017

Overall a good stay. Heating broke down on second nights stay . An apology at reception would have been nice. Breakfast very good though porridge ran out. Good sharing meal on our first night. Will book again

"A Pleasant Surprise."

5
11/12/2017

We were so happy we decided to stay at Best Western Braid Hills on our trip to Edinburgh. The hotel was beautifully decorated, our room was spacious and attractive and the staff friendly and helpful. We plan on recommending the hotel to all of our friends and we look forward to staying with you again in the near future.

"Could do better"

2
07/12/2017

Booked 2 nights in a standard double. We were totally shocked when we opened the bedroom door. Room 113. The room was tiny. It did had a double bed but no room to walk. My husband kept banging his shoulder against the tv on the wall while trying to squeeze around to the far end of the bed. There was a rack to put your case but there was no room to open it. We had to sit our case in the only open area outside the bathroom. The bathroom was also tiny with no room to sit anything.it only had room for a clockroom sink and a tiny shower cubicle. We complained & I was given the key card for another room. When I opened room 102 I walked in on a poor unsuspecting man who was just leaving the shower!! Back to reception the apology was muted to say the least. Hopefully the occupent of room 102 got a bit more of an apology. We had to remain in our “BOX” room over night. The heat was horrendous & the bed was very uncomfortable. A bad night was an understatement! Next morning we were upgraded to room 102. The poor unsuspecting man I walked in on,had left early. It was certainly a much much bigger room. But once again it was like an oven! The decor... well, what can I say. Zebra wall paper with red lamp Shades!!! Very Macabre! However we had loads of room. The food was ok. The menu is very “master chef” & portion sizes are tiny. Vegetables feature heavily. Breakfasts the usual look warm greasy cheap fair. On our 2nd night the central heating boiler had broken down. The dinning room was notably cool. I did mention it to the waiter. Next thing the manager arrived to explain that there was trouble with the central heating but she had checked out our room & the radiators were working & she had put them on to make the room toasty hot. NO!!! We had turned them all off in the hope of a better sleep. Once again the room was like an oven. Thank you Ms Manager. If we wanted a hot room we would have put the radiator on. We didn't feel to happy that you felt it was ok just to let yourself into our room. This seems to be a habit of the Braid Hills Hotel!Thanks for the up grade & the free glass of wine on our 1st night but we won't be back & we will never recommend you.

"Great views"

4
06/12/2017

1st floor room overlooking park and Edinburgh really nice. 212 good sized room lovely and warm with great views. Staff excellent food nice but not outstanding our breakfast food was cold. Bar area lovely and staff very knowledgeable.

"Fabulous, welcoming, traditional, Scottish hotel"

5
05/12/2017

This is a wonderful hotel in a great location. The rooms are spacious and clean. The restaurant is lovely, relaxing and serves great, reasonably priced food. The drinks lounge is really comfortable and welcoming. The staff are fantastic - never met so many lovely, friendly and helpful staff in one place before! My sisters, cousin and I were made to feel so welcome and we just can't wait to go back!

"Best West Best"

5
05/12/2017

Been staying there for years Never yet been disappointed Going back for Xmas Speaks volumes The location is excellent No problems parking. Buses to town outside the door.What more could you ask for?ask for?

"Edinburgh relatives visit"

5
05/12/2017

Ask for a room at the back of the hotel if you want it quieter. There are no lifts so depending how fit you are get a lower floor room ( hotel has 3 floors with 50 steps to floor 3 ) Very good & reasonably priced restaurant Nice reception area but seating is limited, especially if there are conventions on. Good large car park

"Good hotel but no late service."

3
24/11/2017

Nicely located hotel with the usual comforts but poor late night service if your coming back from the rugby internationals. No food possible in the bar or anywhere other than room service after 9.30. Not in keeping with the 'grandness' of the hotel. Room service menu poor. Ridiculous that it was easier to nip to the Shell garage for food.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear ritchiebono Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during your stay. Please be assured I will discuss your feedback with the management team to ensure that all our guests expectations are met especially when there are so many high profile events happening in Edinburgh. Kind Regards Michael Balman, Deputy General Manager

"A good night in Edinburgh"

5
23/11/2017

Excellent hotel, very comfortable room with good wifi and its on a bus route into the city centre with a regular service! All of the staff that I came into contact with were very polite, friendly and helpful.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear travellingmac117 I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. Kind Regards Michael Balman, Deputy General Manager

"Oh boy"

5
23/11/2017

My wife and i were visiting our Daughter who is studying at Edinburgh Uni.She is living in a flat in the Morningside area..So this was an ideal hotel to stop at.On the same bus route,we left our car in the car park.Wow is a word that does not do justice to this Hotel,we were in room 106,massive, beautiful well presented,quiet and warm.The hotel is well decorated.the corridors are incredible.Only a short stay,but top quality,we will return on our next visit.Thank you Braid Hills,for a wonderful stay.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Bob M Thank you for the amazing 5* review of our hotel! I am absolutely delighted that you enjoyed your stay with us at the Braid Hills Hotel . I do hope that you will stay with us again and please feel free to contact us directly when you are planning your next visit. We look forward to welcoming you back soon. Kindest Regards Michael Balman, Deputy General Manager

"Loved it here! Great location, beautiful old buildings, excellent service."

5
15/11/2017

We moved from a 4 star to this which has 3 stars and found it was miles better. The location on a hill with superb views across to the castle was one thing. Another is the building itself, once a family home, then a B&B and now beautifully renovated and extended. Our room was in a separate building and others are situated behind the hotel - but all were originally ordinary houses in a street which have been converted and linked to the hotel. It is very unusual and cleverly done. The public rooms and the bar area are all part of the original house, with stylish decor on a Scottish theme, lovely bright chandeliers and some hand made wooden furniture and decorative pieces. We had dinner in the lovely restaurant and that was also a very nice experience - good food and excellent service. Breakfast was the usual buffet but also offered freshly prepared hot dishes served at the table. The only small things that let it down were one or two maintenance issues in our room - a missing bulb and a faulty loo roll holder - but I forgave them as I liked it so much and would definitely stay there again.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear UkOma What a fantastic review, I am absolutely delighted that you have taken the time to share some of your experiences with us including the wonderful detailed observations on the layout and decor. I am thrilled that you have enjoyed your stay with us at the Braid Hills Hotel and we dearly hope that you will visit with us again soon. Kind Regards Michael Balman, Deputy General Manager

"Superb hotel"

5
11/11/2017

Location 2 miles from city centre, on a regular bus route, a perfect base to explore Edinburgh. Ample safe parking on site. Reception staff helpful and well informed. Room outstanding, large, well equipped, warm, magnificent views, big comfy bed, huge en suite with giant towels and toiletries, all spotlessly clean. Restaurant first class and reasonably priced. Self service breakfast was simply outstanding. All staff were polite and efficient. Overall fantastic value for money.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear SGM63 Thank you for the fantastic 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do dearly hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"Just a bad night for them"

3
10/11/2017

Checked in, all OK. Room was clean, but window was left wide open in November and the radiator didn't work (reception brought up a small portable unit). While looking for a heating control I opened a door, that door led to an adjoining room with a naked man sleeping in it. Surely for mine and his safety/security that door should have been locked. Basic attention to detail in room prep would prevent this. No effort from management to make up for the errors. Bed linen and chair in room a bit tatty & showing its age. Great location though and staff seemed friendly enough.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Mr-P-P_SCO Please accept my sincerest apologies on behalf of the hotel for the shortcomings in service you experienced during your stay. Please be assured that I have discussed your feedback with the management team to ensure all customer expectations are met. I hope that you decide to return and we can provide our usual positive experience! Kind Regards Michael Balman, Deputy General Manager

"Really wonderful staff"

5
09/11/2017

In Edinburgh for a wedding, several of us stayed here. Couldn't fault the wonderful staff who set up one of the public rooms, the Library, for a large family event at very short notice. They also provided good food for us all. Fantastic views from the hotel over to Arthur's Seat and Edinburgh Castle. Will definitely stay again.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear maryspears09 I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. Kind Regards Michael Balman, Deputy General Manager

"3day break"

4
07/11/2017

Spent an enjoyable 3 days in the wonderful city of Edinburgh based in this hotel...staff at the hotel were fantastic. We had a problem with our original room but were moved without fuss and efficiently by the manageress (unfortunately we didn't catch her name). All the staff that we met from reception to the waiting staff were polite, efficient and chatty making us feel most welcome. The food at the hotel was excellent with good sized portions, we could hardly move by the end of the meal. Only down side was the view from our room which looked partly onto a brick wall and partly onto the carpark/laundry room....however as we were only in the room at night this didn't really matter to us. A bus stop outside took you into the centre of edinburgh in 10 mins for £1.60...a taxi back at night cost us about £8. Definitely will return to the Braids Hotel in the future..great value for money.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Mick D Thank you for taking the time to add a review of our hotel! I am delighted that we were able to resolve the room issue for you. I will make sure and pass on all your lovely comments about our staff and food to relevant departments, I know for sure that our staff take pride in their work and will be delighted to hear your comments. . We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Michael Balman, Deputy General Manager

"Lovely"

5
07/11/2017

Stayed here through work for 1 night and it was lovely. The room was well decorated and a good size. The bathroom, although just a shower, was also a good size and the mirror didn't steam up (which is amazing!). Breakfast in the morning was delicious however I was disappointed that there was no beans! Lovely hotel however with no lift this would not be a good choice for some.

"Super"

5
07/11/2017

Just got back after another super stay here ,as always a warm welcome as our room wasn't ready left car and went into town on arrival back we got keys to room we had booked double with view and we were not Dissapointed a king size bed lovely bathroom.All the staff are very helpful and cheerful the Edinburgh bar is lovely place to sit and relax and have drink the afternoon tea as the sandwiches are super and very good price The breakfast is as good as ever loads of choice and nothing to much trouble if you want anything that is not already out I asked for poached egg instead of fried and beans as they do not put them out no probs at all the restaurant manager is to be commended on all his hard work he does Keep up the good work you all do we will be back thank you again

"Great staff and management, lovely room."

5
04/11/2017

Lovely staff, nice room with great views of the hills, excellent location for getting into the city. Had a minor issue which was superbly resolved by the management, thank you, we would love to stay again.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Martin W Thank you so much for taking the time to review your recent stay at Best Western Braid Hills Hotel. I am really pleased that we were able do deal with the issue to your satisfaction. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. Please do not hesitate to contact me if you are planning to visit wit us again. Kindest Regards Michael Balman, Deputy General Manager

"A relaxing break in a well located hotel."

5
02/11/2017

It is the second time we have stayed here because it is excellent value for quite a lot of style. It is easy to drive to being just off the main A7 route into Edinburgh and the No.11 bus is about every ten minutes into the heart of the city. The bus stop is immediately outside and it is so relaxing to leave the car in a secure car park with plenty of spaces. The hotel has a well stocked bar and the restaurant has a panoramic view across to the Forth. The menu should suit all diets and has a good range of locally sourced foods. The buffet breakfast is really good with plenty of choice and the bacon and sausage are of good quality - it is a good hearty Scottish breakfast but with fresh fruit and a wide choice of cereals and yoghurts. The dinner menu is also good.

"A Nice Couple of Pints"

4
28/10/2017

Was staying with some relatives who live just round the corner. Never been in the Hotel so I was taken to the bar. Its very nice. The seats are comfortable, there's a patio outside for when the weather is good with nice views of Edinburgh. The lager was £3.70, which isn't bad for an Edinburgh hotel, and it tasted fine, so we had another. It was Saturday night, so it was busy. People come to the hotel just to eat and there was a wedding reception in a function room at the back. I said that if I lived as close as my relatives, I would have a drink here two or three night a week. I only saw the bar and the area around reception, but it was all clean and tidy.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Rhagnar Thank you so much for your wonderfull review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Michael Balman, Deputy General Manager

"TIGHT LINES"

5
22/10/2017

stayed for one night in signature room which was excellent with great views of the city. Food was very good and staff helpful and friendly. Good location for buses to and from city centre. We will return very soon.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Tightlines2017 Thank you for the 5* review of our hotel! I am absolutely delighted that you enjoyed your stay in Edinburgh. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Best Western Braids. "

5
21/10/2017

Popped in to the Braid Hills for a late dinner with my partner and our daughter. Staff could not have been more helpful, and attentive. Food was to die for, I had the beef burger, partner had meatballs and our daughter, (notoriously picky 3 year old!) had chicken which she devoured!! Only one issue - now I need to learn how to make goujons as well as your chefs!! Keep up the good work, will definitely be back, and will be spreading the word too.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear LovatLucyS WOW! What a sparking review, I am absolutely delighted that you have taken the time to share your experience of our 1886 Restaurant. I am thrilled that you all have enjoyed your meal and rate Braid Hills Hotel so highly, my team and I look forward to welcoming you back. Kind Regards Andrea Paton, General Manager

"Beyond our expectations"

5
20/10/2017

The hotel is tastefully decorated with wonderful views over Edinburgh. We were here for a wedding and the room was superb, the food was well above standard for a wedding and the breakfast was a buffet style which I love. I will definitely be returning with my wife for a relaxing weekend away

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Barrymclean100 Thank you for your 5* review! I am very pleased that you enjoyed the wedding, my team and I look forward to welcoming you back soon! Kind Regards Andrea Paton, General Manager

"Edinburgh UK trip 2017"

4
20/10/2017

Hotel overall wasn't bad at all, friendly staff. Restaurant was very expensive and menu very fancy. Alcohol was expensive in restaurant too, 3 adults dinner with 1 drink over 100pds! Breaky was ok, but no hash browns as on menu, they were pancakes. Room was great, high decorated ceilings, and a TV in bath room! Room was a disappointment for the fact we booked a family room to sleep 3 adults (our 21yr old daughter travelled with us) turned out to be a pull out sofa, which was very uncomfortable the 2 nights we stayed here. Didn't pull out flat and mattress bump to say the least. Hubby & daughter took sleep 1 night each & felt the same, didn't get a good nights sleep. It was not advertised as a room with pull out sofa bed, advertised as a bed, we discounted other hotels because they mentioned a sofa bed.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Karen S Thank you for leaving a review of our hotel, we take all feedback on board and use this to continually improve the service we provide. Firstly, I am pleased that you found our team to be friendly and enjoyed the period features of the hotel. I am, however, disappointed that there are aspects of your stay with which you were not satisfied particularly the comments you have made regarding your dining experiences - our 1886 Restaurant menu is reviewed seasonally and we pride ourselves on fresh & local produce wherever possible. We do offer a choice of 14 main courses on the menu of which 9 are priced at £14 or below. You are correct in your comments about the lack of hash browns on our breakfast buffet, we do offer potato scones as they are a traditional item on a Scottish cooked breakfast. I will review our listing detail for our family bedrooms as during our recent refurbishment most of our family bedrooms were fitted with sofa beds to give our guests the maximum about of floor space throughout the day. I hope that you choose to return to the hotel once again, my team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Scottish splendour."

5
20/10/2017

Have been staying at this hotel for almost 30 years. It is comfortable and convenient for a city break. The rooms are a decent size and well decorated. The restaurant is excellant serving traditional Scottish breakfast and a good evening selection.

Michael B, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Leonard E Thank you for your fantastic 5* review! I am very pleased that you enjoyed your stay at the hotel and very much appreciate your loyalty to the hotel. My team and I look forward to welcoming you back soon! Kindest Regards Michael Balman, Deputy General Manager

"Excellent services at a reasonable price!"

5
19/10/2017

We stayed for 4 nights and we had breakfast included (highly recommend you do too). Everything about the hotel was great. It's in the outskirts of the city, so it's very nice and quiet. At the same time there is a bus stop right in front of it, so accessing the center is pretty easy. The staff was very kind and helpful. The room was big and comfortable -and very clean as well. Breakfast was so nice, words can't do it justice. There was a large selection of hot and cold delicacies. There was also a separate vegetarian and vegan menu, from which you could order à la carte (all included in the price). Unfortunately we didn't have time to visit the bar, but it looked very cosy. Overall it was a great experience and if we ever visit Edinburgh again, we will most definitely return to Braid Hills.

"Good Hotel for Visiting Edinburgh"

5
19/10/2017

Good comfortable hotel, ample parking so you can leave the car while you catch the local bus to Edinburgh Center (bus stop just outside the hotel). Staff friendly and helpful and food reasonably priced

"Friendly"

4
19/10/2017

Friendly helpful receptionist, clean and tidy room with lovely underfloor heating in bathroom. The bus stop that took us into centre of Edinburgh was outside of hotel. Good location and near city bypass.

"Braids Hill A Great Hotel"

5
18/10/2017

Make sure you use the bus. Parking in Edinburgh can be costly. The 11 bus stop is just down the road. Rooms are well decorated and quite large. Go for one athe the front of the hotel, as you will have a good view of Edinburgh.

"A nice hotel for self drive holiday break"

4
13/10/2017

The bathroom is large and very clean. The room has large windows with good outside view The room is spacious with a large comfortable king size bed. The hotel has a good restaurant for dinner. We had a very good stay at the hotel in our visit at Edingburgh.

"Edinburgh Hotel"

4
13/10/2017

A one night stay at Braid Hills Hotel. Very nice too ! an enjoyable overnight stay, with evening meal and breakfast taken, brilliant food, very helpfull staff aswell, will stay again. great care was evident in the food preparation and presentation, Recommended.

"Dinner dance"

5
12/10/2017

I held a dinner dance here in September for a local charity. The room was beautifully laid out, the staff were amazingly professional and helpful. The food was delicious. I received a lot of help from Grainne in the events team which helped to take some of the burden off me.

"Fabulous break"

5
12/10/2017

Lovely hotel set on the outskirts of Edinburgh probably a 20 minute drive or bus journey , bus stops near hotel carpark very frequent no 11 service. Ample parking nice size rooms , nice bar and restaurant , self service buffet for breakfast though good selection and choice, nice friendly staff nothing too much trouble great hotel in nice location would stay again without a doubt.

"Fantastic value."

5
12/10/2017

Excellent hotel, very friendly and helpful staff, clean room and good food served in the restaurant. Ideally located just outside Edinburgh with a bus stop outside hotel. Only problem encountered was that there is not a lift.

"An OK hotel"

3
04/10/2017

Certainly not the best Best Western I have stayed in, so quite disappointing. It was adequate for a one night stay but the bedroom on the 3rd floor was cramped and there is no lift. That was a big drawback. Breakfast was nice if you wanted the cooked option, but unimaginative for those who didn't. All in all, an OK hotel but rather disappointing.

"A very comfortable stay"

5
03/10/2017

Very comfortable hotel: friendly staff, very welcoming bar with good food, and space to park with good bus service to centre. Have stayed many times. Great room with fabulous views over the hills & the city.

"Very Baby Friendly!"

5
02/10/2017

We booked here for one night with our baby at relatively short notice. The staff were really helpful and booked us an extra large room (same price as a regular) so that we had plenty of space for our pram, plus they provided a travel cot, baby seat for bath, baby towel, milk warmer, talcum powder, etc - basically everything a parent could need! This was more than we expect from a hotel and we were really impressed. It was good value too and overall very pleasant. I would highly recommend this place, especially if you're staying with a baby.

"Excellent!"

5
30/09/2017

Super charming hotel with beautiful views. Very welcoming. The breakfast is very diverse, including traditional Scottish food. The apartment is of great size and the facilities are all new. I loved it !!! A bit far from the historical center of the city, but easily accessible by bus or taxi. would stay again !!!

"Second stay"

5
30/09/2017

Lovely hotel with friendly staff. Excellent location. Great views. High standard of food and service. This was our second visit and we will definitely be back again. Good place to explore Edinburgh but in a peaceful location.

"Our trip to Scotland "

4
29/09/2017

Very nice hotel, with a lovely bar and restaurant. Our room was very big, comfortable and clean. There are lots of facilities available including 24h room service. In a beautiful location 10 minutes away from Edinburgh's centre. I will definitely recommend.

"Average Hotel Stay"

4
20/09/2017

We stayed here on our way from Lincolnshire to the north coast of Scotland. I didn't expect the hotel to be magnificent as we didn't pay very much. The hotel room was small but well equipped. And very well decorated. The only downside was the heat! The room just wouldn't cool down, window was open but no breeze because of where the room was situated behind an outside wall. The reception staff, very helpful and polite. Breakfast the next morning was something different. The food was tasty and a decent selection. However the young girl who seated us and "looked after" us, seemed like she had been brought up by zombies. She had no personality. Overall the hotel was a pleasant experience.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Gharmjnr Thank you for your recent review of your stay with us at the Braid Hills Hotel. I can only apologise for the uncomfortable time you experienced due to the heat. I have passed on your comments to the Food and Beverage Manager who strives on delivering excellent customer experience's to ensure his team are consistently courteous at all times. I hope that you choose to return to the hotel once again, my team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Great views but let down by lack of foresight and incompetent managent"

2
17/09/2017

We were a small group booked in for the rugby finals. The rooms were spacious, well equipped and with fantastic views of the city. The first night / morning was fine but we came down on Saturday morning to absolute chaos. People were eating breakfast anywhere they could find a space, bar, lounge anywhere. In some ways I could understand this. But what I couldn't understand was the inadequate numbers of staff to cope with the situation . Breakfast for us took forever. Only one tray of menu items came out every 10 minutes or so. Bacon, wait for eggs, wait for tomatoes etc. etc. There did not appear to be any more staff on than the previous, relatively quite, morning. They were taking all the pressure. When the manager did finally make an appearance, his excuse was the lamest we've ever heard. 'We were caught by surprise' Does he not look at his bookings and plan 2 or 3 weeks in advance. Many of these bookings would have been made months in advance, the rest would have been made shortly after the finalists were known. Pathetic. How do they cope with the international games? Over and above this, there are some nice restaurants nearby and a bus stop, right outside the hotel, gets you into the main city. Could have been a score of 5, with a little planning and forethought by the hotel management.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Mrdeeping I would like to thank you for your review of the hotel, the feedback received is useful to us in ensuring that we give our guests the best possible service. It saddens me to read your review of the hotel, I apologise unreservedly for the inconvenience that this must have caused you. I wish you had come to see me during your stay and we could have resolved any issues at the time. I can assure you that this is not the normal standard of service; we take pride in our usual consistent high guest satisfaction. If we are experiencing a particularly busy spell at breakfast we invite guests to enjoy their breakfast in our Edinburgh Bar & Lounge. I have personally investigated the issues that you have kindly raised for me during your stay, and implemented a number of changes to ensure that these issues do not re-occur. If you wish to discuss this matter further with me then please get in contact, I hope that you choose to return to the hotel in the future. Kind Regards Andrea Paton, General Manager

"Beautiful location!"

5
17/09/2017

Our room had a great view of the park and you can see Edinburgh Castle from the outdoor dining area. We arrived before check in, so we had lunch in the pub-actually they allow you to eat in the hotel lobby, in nice. big chairs. The woman at the bar, Fiona was it? She suggested 2 items on the menu. We both decided to have the same-a yummy fish sandwich. I had never had lamb rump, so decided to have it for dinner. So, so good! Sticky Toffee Pudding is so good too! Had both of these more than once! Love the convenience of pressing a button and a taxi arrives a few minutes later. The room was large, with high ceilings, just lovely.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear cindylm273 Thank you for the 5* review of our hotel! I am delighted that you enjoyed the lunch and dinner menus in the Edinburgh Bar & Lounge and our 1886 Restaurant. We are very lucky to be in such a beautiful location whilst still being close to the city centre. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Andrea Paton, General Manager

"Startlingly Adequate"

3
16/09/2017

Started off really well. Found it no problem so that was a good beginning! It sits impressively on a hill overlooking the town, approaching villages and some hills. Checked in with a really helpful receptionist who said we were on 2nd floor. Lots of stairs .... couldn't locate a lift. Still, in our 50's we are fit so it really wasn't an issue. Room was small but comfortable. Few crazy design flaws such as the telly being below head height on a bare hardboard mount on the wall with a chair below it?!?? A nice touch was a small sink by the tea/coffee station but with a water pump feeding it it was quite loud. On the subject of water ... it took a very long time to run a sink. The hot was a very long time in getting to us and even then it was little better than lukewarm. It was hot in the evening and I can only guess that this was due to time of day and amount of guests drawing on it. Comfy beds and clean linen, spotless rooms. Restaurant. Didn't use for an evening meal after an issue with the breakfast! Gave breakfast a miss the following day too. Here's the gen. We thought we had booked breakfast through the website but it hadn't come up on their records. We said we were happy to pay as we went which usually means at the end of the meal. 14 quid ish for a full English/Scottish/cooked thing or nearly 9 quid for a continental. One of each please. To be fair the choice on the cooked was okay and my hubby was satisfied but there was scant choice with no fresh fruit for the continental. So toast, couple of pastries and the last yoghurt had to suffice. To add to that before we had finished we were reminded to pay by a waitress putting the bill on the table. This was after we had previously said that we were happy to pay. Windows, although seemingly double glazed, let every bit of road noise in. Mixed review.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Jane-Louise B Thank you for leaving a review of our hotel, we take all feedback on board and use this to continually improve the service we provide. Firstly, I am delighted that you found the hotel easily and that you describe the beds as comfy in spotless rooms. I am sorry that there was an issue with your breakfast booking. I will pass your comments on to our Assistant Food & Beverage Manager with regards to the timing of your bill being delivered to your table. Additionally, I will look to identify the room in which you stayed to address some of the points you made about your bedroom. I hope that you choose to return to the hotel once again, my team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"One night stay"

3
15/09/2017

Room was lovely when you finally get there. No lift in hotel with dated staircase and carpet. Shower was running for 20 mins before i could get hot water. Room size was good though. Bed was very comfotable.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear christine s Thank you for leaving a review of our hotel, we take all feedback on board and use this to continually improve the service we provide. Firstly, I am pleased that you found the room to be a good size and that you describe the bed as very comfortable. Unfortunately, due to the nature of the building we are unable to install a lift in our hotel. If you are planning to stay with us again please do not hesitate to contact our team at the time of booking who can ensure you are allocated a suitable bedroom. Additionally, we offer a luggage service to all our guests on arrival and departure. I hope that you choose to return to the hotel once again, my team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Fabulous stay in Edinburgh!"

5
12/09/2017

I chose to stay in BW South Braid Hills Hotel b/c I had rented a car to drive my daughter, who is studying textile design and doing a semester abroad at Heriot Watt, to her campus located in Galashiels. However, this being our first time in Scotland, we wanted to spend a couple of days in Edinburgh, do a little sightseeing, get her phone set up, etc. BW S Braid Hills Hotel offered a parking lot where I could park the car, and it was outside of the city proper so I did not have to drive into the city. It proved to be a fantastic choice. First and foremost, Kelly at the front desk was incredible!! She was so helpful in telling us how to navigate Edinburgh via the bus system, gave us a map and pointed out where my daughter should go to get a UK SIM card, gave us suggestions on what to see in the limited time we had in Edinburgh, and gave my daughter pointers about living in Scotland (particularly the Scottish Borders) for the next 5 months. We enjoyed a delicious Scottish breakfast in the hotel the 2 mornings we were there. Our room had a beautiful view and we were able to watch a gorgeous sunset over Edinburgh. I will definitely stay there again when we come back to pick her up in December/January.

"Lovely hotel, great location."

4
08/09/2017

I stayed here with my daughter for two nights before she started university. The hotel is impressive and welcoming. The staff were friendly and professional, and very helpful regarding information on transportation and attractions etc. The entrance area is classic old style but bright and clean. The bar and restaurant areas equally so. The bar has a wide selection of beers and spirits and a good food menu. We only ate in the restaurant for breakfast, which was buffet style but we'll presented and tasty. We paid for bed and breakfast, which was considerably cheaper than paying separately. I had my own car, but the staff recommended we use the local bus to visit the city, which passes by the lower road beside the hotel. It took around 20 minutes to reach the city centre, and cost £1.70 each way. I will definitely be staying here again and heartily recommend.

"Lovely setting"

4
06/09/2017

Reason for travel was business. It was the same week as the fringe was on, so the only accommodation which was available was this at a hefty £199 per night. Disputes that it was lovely, my room has a kitchen area and bay window with seating around them. If I was staying for pleasure, the. I would have stayed for a couple of nights and enjoyed the room better. I didn't eat there as I walked to a little pub down the bottom of the road. Only negative, was the price...and the staff could have been a little bit friendlier.

"Edinburgh Festival"

3
30/08/2017

We are frequent visitors to this hotel and generally speaking are very happy with our visits. We are Best Western reward customers and got a free room upgrade , the room was large and very clean and tidy with a view over the park and the city. The only criticism we have would be the drawers in the wardrobe were all wonky you couldn't use any of them, I reported it twice once by phone and once in person at the reception. Nothing was done but we decided not to persue it, we did however mention it when we checked out and the receptionist was visibly upset and apologised for our inconvenience. We were dissapointed with the breakfast this visit it was not up to the usual standard, it appeared to us the staff were more concerned with making sure a bus party of guests were catered for rather than individual guests. As it was during the Festival we felt that Braidhills did not step up to the mark and was certainly not good value for money.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Cairistiona65 Thank you for leaving a review of our hotel, we take all feedback on board and use this to continually improve the service we provide. Firstly, I would like to express how pleased I am that you are frequent guests of ours, thank you for your continued loyalty to our hotel. I am, however, disappointed that there are aspects of your stay with which you were not satisfied, I am investigating the matter with your wardrobe drawers and I apologise for any inconvenience that this may have caused you. As I hope you have experienced with your previous visits, our breakfast team allocates staffing accordingly so that every guest has a wonderful breakfast experience. I am saddened to read your comments on the service you received at breakfast, I am liaising with our Food & Beverage Assistant Managers to ensure this is not repeated. I hope that you choose to return to the hotel once again, my team and I look forward to welcoming you back and giving you the warm Scottish welcome we aim to give all guests! Kind Regards Andrea Paton, General Manager

"Lovely hotel. Wonderful staff"

4
30/08/2017

We stayed at Braid Hills as part of a break to see the Edinburgh Tattoo. Our room was spacious and tastefully decorated to a high standard. The bed was very comfortable and the view from the lovely turret window seat was an added bonus. Breakfast was very fresh and a good variety without being ove the top. It was a shame that the tables in the dining room were a little too high for comfortable eating but this is a very small point. The staff were the real asset. From the moment we arrived they were helpful, friendly and nothing was too much bother. I had made a resquest to the housekeeping staff three months before our arrival and I was delighted when my request had been carried out without any reminders. Well done all concerned The hotel is a short bus ride from the centre and we found several good restaurants within walking distance. The room was equipped with a small tea making area with combined sink which was very good. I think a safe would have been a good idea rather than having to use the reception. Finally when we returned home I realised I had left a travel alarm clock and a lipstick in the room by mistake. They were securely wrapped and returned to me within two days so a big thank you again.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear caramel5963 Thank you for taking the time to leave a review of the hotel following your stay with us. I am delighted that you found the room to be spacious and tastefully decorated to a high standard. I am also pleased that you enjoyed your breakfast and that you also made use of the excellent bus service to the city centre. I will ensure that the staff are aware of your lovely comments, I hope that you will stay with us again soon! Kind Regards Andrea Paton, General Manager

"Worst Western "

1
25/08/2017

Poor show. False location information (very far outside town) No porter (including unhelpful staff) Unfriendly reception (would a smile hurt?) Lazy people Overpriced drinks No ice at the bar Warm beer Tiny rooms No air-conditioning or fan (very stuffy) No elevator Woukd not recommend.

, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Rhys R, I would like to firstly express my deepest apologies for the issues with your recent stay, we endeavour to achieve maximum satisfaction for all our guests and it saddens me to learn of your negative view of the hotel. Our location information is listed as being just 3 miles from the city centre, 8 minutes by car or 20 minutes by regular public transport right outside the hotel which operates every 10 minutes throughout the day. We also have a car park that is free for our guests to use. I am disappointed that you were not offered portage, this is a service we do provide to all our guests free of charge. I am investigating your comments about unfriendly reception, we regularly receive comments about our warm welcome and helpful staff. We have a state-of-the-art ice machine for our bars, I am sorry that you comment about a lack of ice. Our hotel was built in 1886 and most of the bedrooms retain the original layout which does mean all our bedrooms are individual in size and design. If you do stay with us again, please do not hesitate to speak with reception who will endeavour to make your stay as comfortable as possible. The beautiful Victorian building does not allow for a lift or air-conditioning units to be installed, as mentioned we offer a porterage service to all guests free of charge and we do have fans available should a guest require them. I hope that you choose to return to us at the hotel, if you would like to discuss any matters with me further, then please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Lovely Views and Nearby Park"

4
20/08/2017

Stayed here on business in May. The views around the area are stunning. The is a lovely park just across the road ideal to rewind on a hot day. The hotel is ok, some parts a bit tired. Breakfast was good, didn't stay for evening meals. Staff were friendly. Parking was limited so you need to be early. Its about 3 miles from City centre but there are plenty of places nearby to eat and drink.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Larry D I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. I am delighted that you enjoyed our breakfast and Braidburn Valley Park adjacent to the hotel. The Lothian bus number 11 runs a frequent journey straight into the City Centre and takes approximately 20 minutes, as you mentioned we are lucky to have a private car park for our guests. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. Kind Regards Andrea Paton, General Manager

"A fair review"

4
18/08/2017

I like to think that I am always fair with my reviews so will start with the positive. The hotel is about two and a half miles from the centre and we did walk in but it took almost an hour so we took the bus afterwards. The bus stop is just below the hotel and they run approximately every ten minutes so very convenient. The staff were very pleasent and our room had wonderful views. But we were on the third floor and there were forty four stairs to carry up our heavy suitcases. I do feel as there isn't a lift there should be a porter to help. No one asked if we would like help with our cases and on checking out when I mentioned about the difficulty of carrying the cases the receptionist just said yes it is difficult without a lift. Our bedroom was well furnished but the water was pumped to it so every time we switched the water on you could hear the pump which meant at night we felt we couldn't use any water in case we woke each other up. We felt the standard of the breakfast could have been better. The bread was the cheapest sliced bread you could buy in the supermarket. There were no rolls and the pastries were not the best. I was surprised how little choice there was for a Continental breakfast considering the number of foreign guests staying and you had to order baked beans mushrooms and hash browns which they ran out of. I have to say have had better breakfast in a Premier Inn and cheaper too. All in all I think we paid a lot of money for what we got.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear PatCornwall I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel, I am pleased that you enjoyed the frequent bus service, described the staff as very pleasant and liked the view of Braidburn Valley Park from your bedroom. I am disappointed that there were some aspects of your stay that you did not enjoy, our Victorian building does not allow for a lift to be installed but in addition to accessible bedrooms we offer a porterage service and I apologise that this was not conveyed to you during check-in. I would like to take this opportunity to apologise for the shortcomings in breakfast service you experienced during your visit in our hotel. I passed on all your comments to our restaurant and kitchen team. If you would like to discuss this with me further then please do not hesitate to contact us. I hope that you will return to us in the future, we look forward to welcoming you back. Kind Regards Andrea Paton, General Manager

"Fantastic Peaceful Hotel"

4
15/08/2017

I was able to stay in this magical old hotel for one night on my Holiday to Edinburgh earlier this month. It is a huge old building with beautiful grounds and wonderful views! I was impressed by the architecture of the building and the staff and servers were very professional and took good care of me. Only thing that suprised me was there was no "lift" in the hotel, so for people with mobility issues or the elderly, I would look closely to see if they can accommodate your needs before booking with this place. But my little room was quiet and clean, small but comfy! And the views to the golf course cannot be equalled! Happy Travels!

"Funeral tea"

2
13/08/2017

I don't suppose funeral teas are ever fantastic. This one was fair. The hotel has a cheap finish despite its potential. But it's very much in line with Best Western standards. For me, that means Best Avoided when there's an alternative. The good bits were the company, but that's what I expect for a funeral tea I suppose.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Graeme S I would like to thank you for your review of the hotel, as you have not included the date of the Funeral Event you attended I am unable to check the menu for that event however we do offer a range of catering options for all event enquiries and would have served the items on the day chosen by the family. The hotel has recently completed an extensive refurbishment of our Edinburgh Bar & Lounge, 1886 Restaurant, Braid Suite and all 71 bedrooms. We often receive excellent feedback from guests with regards to our refurbishment. Please accept my apologies if you found the décor to be unsatisfactory. Kind Regards Andrea Paton, General Manager

"Wonderful hotel, best situated"

5
13/08/2017

It was our second stay in this comfortable hotel. This time we stayed together with family. The staff was extremely polite and tried to help in many situations. The hotel has best connection to the city and the airport The view is wonderful and the differently designed rooms are comfortable. We would like to return.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear mariannehK4823MG Thank you for your fantastic review of your recent stay with us and continued loyalty to our business. I am delighted that we exceeded your expectations, and I will make sure that your comments are conveyed to all staff members. My team and I hope to welcome you again soon! Kind Regards Andrea Paton, General Manager

"T M Shropshire"

5
10/08/2017

The Hotel has wonderful views over the city, the rooms are very clean and well maintained. The staff are very polite and helpful. The 1886 restaurant has veried menu and the food is very good, the staff are efficient. I highly recommend The Hotel.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear trevormT6686EL Thank you for the 5* review of our hotel! I am delighted that you enjoyed the views across Edinburgh skyline, we are very lucky to be in such a beautiful location whilst still being close to the city centre. I am also pleased that you found the bedrooms to be clean and well maintained and that you enjoyed the food in our 1886 Restaurant. I will make sure that your lovely comments are conveyed to all staff members. I am thrilled that you enjoyed your stay and am looking forward to welcoming you once again to our hotel. Kind Regards Andrea Paton, General Manager

"We stayed for 2 nights"

5
09/08/2017

We spontaneously decided we want to see how the Scotland look like, I've booked the hotel the same day as the arrival date. The staff was very very nice and helpful, the price was fine. Room service- pizza 24/7. The restaurant and bar/ then the breakfast really nice. I do recommend this hotel 100%.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Berbelucha Thank you for your 5* review! I am pleased that you enjoyed your stay at the hotel, you found the staff to be very nice and helpful, you enjoyed the 1886 Restaurant, Edinburgh Bar, and room service! I hope that you choose to return to Scotland, my team and I look forward to welcoming you back soon! Kind Regards Andrea Paton, General Manager

"Lovely hotel"

4
08/08/2017

The hotel is a bit far from town but really lovely. Looks a bit like a small castle. We were upgraded to a club room which was located in a separate building. The room was very nice with a massive king bed and large ensuite bathroom. The bed was very comfortable and we slept very well. The hotel itself is charming with nice public areas. We had a very nice dinner in the restaurant and breakfast was very good with a great selection.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear smr289 I am delighted that enjoyed your stay at the hotel, and that we were able to upgrade you to one of our club rooms! We upgrade our loyal customers whenever we can. We have recently completed an extensive refurbishment of the hotel, I am glad that you found the room to be very nice. The hotel is located just 20 minutes by bus to the city centre, and with a free car park on-site for use by our guests it is ideal for city trips. I hope that you choose to stay with us again soon. Kind Regards Andrea Paton, General Manager

"Braid Hills hotel, Edinburgh"

4
06/08/2017

Comfortable , spacious room; great location for public transport to the city centre; good breakfast choice; helpful staff. Disappointed that the evening meal menu was identical on both nights; lengthy wait for check out at 9.45am, as only one receptionist available, other staff member was engaged with an appointment for a private function!

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Brian M, Thank you for your recent review of the hotel. I am pleased that you enjoyed our buffet breakfast, found the room to be comfortable, spacious, and the hotel to be in a great location! Our 1886 restaurant offers a seasonal menu, offering guests a diverse and traditional range of Scottish produce. I am sorry that your check-out took longer than usual, for this I offer my sincere apologies. I hope that you choose to stay with us again soon. Kind Regards Andrea Paton, General Manager

"Double Room"

5
05/08/2017

Braid Hills Hotel is an excellent place to stay, the super king size bed was extremely comfortable, the room was spotless and the facilities provided in the room made for a very pleasing stay. All the staff were friendly and welcoming and the food served in the restaurant was delicious. We left something behind in the room which was kindly forwarded to us. Thank you. Will stay again.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear gillie345 I am delighted that you enjoyed your recent stay with us, enjoyed your bed, bedroom, and staff! I will pass on your lovely comments to our staff. We look forward to welcoming you back to the hotel! Kind Regards Andrea Paton, General Manager

"personal"

5
04/08/2017

sorting out a memorial bench at Napier university in memory of my brother and to look up old friends . Hotel staff very positive and rooms well appointed. Excellent food and rooms and staff very supportive and friendly

"Great stay"

5
04/08/2017

We had a great 2 night stay with family from Zimbabwe. We all found it a great experience. Very convenient for buses to the centre of Edinburgh with lovely views of Edinburgh from the hotel. Would recommend it to anyone. The breakfast was great with a very large selection.

"Not suited to our needs"

3
03/08/2017

I explained to the hotel about my wife's disability and although they provided a ground floor room it was so small she couldn't manoeuvre. They did provide another room but it was up 13 stairs and as the hotel has no lifts it was a nightmare getting up and down.

"Very comfortable"

5
03/08/2017

We received a friendly welcomed and we were able to check in early. Impressed with the decor and our room. No complaints whatsoever. We did not eat here so cannot comment on food. I wouldn't hesitate to go back.

"Amazing views!"

5
03/08/2017

Our beautiful third floor room (no lift but staff carried bags up) overlooked Edinborough Castle and Arthur's Seat! Spectacular. Room was well appointed and spacious by UK standards. Modern bathroom. Very good dining room for dinner. Check out the Braid Hills Park beside the hotel. Lovely place for a walk. Easy bus ride to downtown.

"A great place for a family wedding!"

5
27/07/2017

Great rooms, great food, nice restaurant, great service, we were all very well looked after! The hotel is also at a great location, outwith the busy city centre of Edinburgh yet only a bus ride away. Being close to Morningside and Bruntsfield is another great reason for staying here, everything you'd need for a weekend or a week away.

"Poor customer service!"

2
26/07/2017

Tiny rooms that are ridiculously hot!! Rooms looked like they may have recently been refurbished however wallpaper was peeling off the wall in 2 rooms which we would not expect for the price we paid. The service in the bar area and restaurant were abysmal with filthy cutlery (one waiter was giving us cutlery he stopped and looked at a spoon and tried to pick food off it but it didn't move so put the spoon down for one of our guests anyway) and glasses (pint glasses had marks from the previous pint and looked like they had never been washed) staff in restaurant had no clue what they were doing. We had to ask the waitress with short dark hair 3 times for coffees, we ordered the coffees with her and they never turned up, asked again and she said yeh they are coming, they never turned up we had to ask again! And she just said they will come she didn't bother to check, by this times the other guests had eaten there desserts so we ended up asking another member of staff who apologised that the coffee machine hadn't even been turned on it will take another 5 minutes so the waitress with the short hair hadn't even bothered to order them for us, she was stood around doing nothing and was completely rude when we asked her again where the coffees were. We told the waiters whilst ordering that some of us had an evening meal included in our room, they were then added on to the bill....it took 20 minutes to sort the bill out and then when we went to check out some of the items were then added to our room bill?? We had a drink at the bar one evening and was completely ignored by the waitress for 10 minutes whilst we were stood at the bar as she was cashing up, we had to ask her if we could order a drink!! One of our guests fell ill and had the do not disturb sign on the door to which reception rang and rang the room phone, when the guest finally answered as presumed it was an emergency with them ringing the phone so much he was asked if he wanted clean bedding/towels...the whole point of the do not disturb sign is so guests are not disturbed! This hotel is in a great location with lovely food however, it is severely let down by the customer service. I would not recommend this hotel!! There are plenty of other excellent hotels Close by. This hotel is not worth the money.

"Good room"

3
25/07/2017

We stayed in one of the rooms in the annexe (415). It was spacious and clean with a large bathroom. We declined to eat there as the atmosphere in the bar was a litle frosty, so headed off into town. The room had a good view of Leith and the hills over the Forth, but was adlacent to a pretty busy road which meant being aware from about 6 a.m. of traffic. Breakfast was sparse: surprisingly few options for a cooked breakfast and one of the those very slow toasters. The dining room, however, was lovely: again, spacious and clean. All in all, very nice accommodation; not so brilliant service.

"Attractive location in all respects"

4
17/07/2017

Suburbian location with easy access to city centre (bus stop just next to hotel), ample free parking, nice outside terrace. Easy access to main road/s leading out of town. Small but cozy rooms, well appointed. Friendly staff. Can recommend.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear lroren_993705, I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. I am delighted that you found the hotel to have easy access to the city centre, enjoyed our free parking and made use of the outside terrace overlooking Braidburn Valley Park. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. We look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Weekend break"

5
17/07/2017

Stunning views over Edinburgh, but closer to the city centre than appears. Have stayed here twice now because the staff are excellent, helpful and friendly. Bus route into town centre a short walk away or £10 taxi ride. Food is excellent, breakfast is buffet style, and lots of choice. (Only small niggle was that although we booked B&B through the booking centre the hotel didn't have breakfast down for us, showed reception email and thought was sorted out but had to show reception again the next day...helpful man on reception rang booming centre and got it sorted, pity the guy on reception on Saturday couldn't have done that). Will see stay there again, and keep booking email. Rooms and bathrooms are lovely and clean, food and views are super.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Sam D Thank you for your fantastic review of your recent stay with us and continued loyalty to our business. I am delighted that you enjoyed our buffet breakfast, I will also pass along your lovely comments to our staff. I am sorry there was a small issue with your booking but am pleased that it was resolved for you. I am also glad you found the regular bus service to be useful, the bus stop to go to the city centre is indeed just across the road from the hotel. My team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Excellent vegetarian food"

5
16/07/2017

I was visiting Edinburgh to attend a conference and I had booked this hotel based on its location and the fact it had a restaurant. I am used to vegetarians being considered either an after thought or an inconvenience, so the vegetarian menu was a very pleasant surprise. The food options were well thought out and the food well presented and delicious.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Rachel S Thank you for the 5* review of our hotel! I am thrilled that you enjoyed our vegetarian menu, we are delighted to offer a range of meals that are suitable for vegan, vegetarian and gluten free diets. I do hope that you will stay with us again, we look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Braid Hills for visiting Edinburgh"

4
13/07/2017

Check out the bus lines - its easy to get into the city and you don't want to drive into Edinburgh anyway. If you are not driving, a taxi to the airport is pretty reasonably priced.There is no lift in the hotel - but the staff are more than happy to take your bag up the stairs to your room and I would recommend that if your are on the third floor. There are some great breakfast locations two or three stops down on the bus and many restaurants along the route into Edinburgh.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Jproud Thank you for taking the time to leave a review of the hotel. I am delighted that you enjoyed your recent stay with us, I will ensure that the staff are aware of your lovely comments. I hope that you will stay with us again soon! Kind Regards Andrea Paton, General Manager

"noisy room"

3
13/07/2017

given room upgrade but as above the function room this meant the noise prevented any sleep till after the function fininshed at one in the morning. Dissappointing as the rest of the stay was enjoyable but I will not return to this hotel

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Sandy R I would like to firstly express my deepest apologies for the issues with your recent stay, we endeavour to achieve maximum satisfaction for all our guests and I am deeply apologetic for the disturbance to your sleep. If you have any queries or would like me to investigate your comments please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Steve and tania"

5
12/07/2017

Excellent !! We stayed for a couple of nights during our honeymoon and we will be returning but next time for longer as this is a great location for visiting Edinburgh and a couple of nights are not long enough No more to say but thank you

"Disappointed. average rating is me being generous"

3
06/07/2017

Room on 2nd floor at rear; no lift, lots of stairs and poor view Told receptionist we were not happy when we paid our bill; polite response but not v.interested. Large parties of foreign guests clearly get priority over a couple in their 70s with arthritic hips!

"5*"

5
06/07/2017

One if the best hotels we have been to....2 visits and both without fault. Ftiendly helpful staff set in a beautiful location. Decor is exquisite. Food is some of the best and good bar selection. Would highly recommend!

"No good"

2
06/07/2017

Too old and unconfortable for the price. No lift poor wifi facilities. The breakfast at minimum standard and with limited choice. Some issue on the cleaniness ... too ... No good for me also for the logistic side. Far from the center

"Would return at the first opportunity!"

5
06/07/2017

The room was a pleasant surprise with 2 twin beds downstairs, a small terrace, a kitchenette with tea/coffee making facilities and a hand basin, a large bathroom and a double bed upstairs! Even the decor in the two-level room made it feel homely. This was like a small cottage and could easily accommodate a family of four. Parking was ample and could drive right through to the back closer to our room. The restaurant at the hotel served very good food and breakfast was satisfactory too. All the staff was very polite and helpful.

"A good stay!"

5
06/07/2017

Ample parking - could even drive right through to the back to be closer to our room. Hotel is only 10 minutes bus ride away from the centre if you want to avoid parking issues. Decor in room was very homely and the room was very clean. Breakfast was satisfactory.

"Stuck in the 70's"

3
27/06/2017

The opperation was slick, we booked in without fuss, although I can't see how you have to go up three flights of stars to get to a 1st floor room, the rooms are large but quite ugly with 1970's wall paper and decor, a very basic room. Beds are a bit passed their best too but on the plus side they serve a great breakfast (help yourself buffet) there were items missing but the waitress explained they had just had a coach party that had cleared them out! On balance this would not be my first choice and I felt it was expensive for what it offered, nothing was terrible though so basically a very basic but somewhat expensive place to stay

"Disappointing"

3
25/06/2017

Have stayed here previously on an Itison and wasn't too impressed but had higher hopes this time for a room costing £199 for 1 night b & b. Sadly I was wrong. The bar, restaurant & food are excellent but the rooms are awful. Tiny is an understatement. No room for toiletries or towels in the shower room. Enough floor space to walk around the bed, thats it. Tip to management: when you have tiny rooms fix things to the walls instead of having tiny bedside cabinets crammed with lights, phones & clocks. We had an outdoor terrace that was filthy with bird droppings so unusable. Cleanliness in general wasn't great ( dust everywhere & hair shavings in the bathroom sink). But by far the worst thing was the constant beeping from the boilers outside that kept us awake most of the night. Giving this 3 stars for the public areas, food & staff but if the review was based on the room only it would get 1 star.

"Stayed three nights from Sunday 18 June 2017"

4
25/06/2017

I thoroughly enjoyed my stay there, the room was nice and the staff were very helpful and professional, especially the young dark-haired receptionist whose name I do now know. Handy for walking to town, and the free car parking was great too.

"Apalling Management and Total Disorganisation"

1
22/06/2017

Telephoned around 9am to make a booking for a post funeral function. It took 3 calls and considerable ringing before someone answered. They were sorry but the relevant person did not commence work until 9:30am. However, I would be called back; I wasn't! After a very busy morning, I again telephoned to the Braid Hills Hotel in the early afternoon to find out why they didn't call back, and got transferred to an answering machine. I re-dialled, explained the issue, and...... got re-directed to an answering machine. After a re-iteration, I telephoned and demanded to speak to a manager and got an answering machine. My next call reached a minor 'senior' who apologised and informed me the required day was fully booked for funerals. The funerals they were catering for were arranged over a week previously. If only I could intimate my demise so timely that would allow my dependants to book the funeral party at the Braid Hills Hotel.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest I would like to begin by apologising profusely for the issues you experienced yesterday when trying make a booking for a funeral. Our Sales team did indeed open at 9.30am yesterday morning but the team member was attending to 2 client appointments scheduled and a lunch event to welcome to the hotel, hence she was not at her desk until the afternoon when she was able to speak with you to advise our availability and respond to any messages left on the dedicated sales enquiry voicemail. I have checked your enquiry this morning and the space you would prefer is indeed booked by another guest. You were offered some alternatives which you chose not to book. Once again we are deeply sorry to have caused you inconvenience at this difficult time. Kind Regards Andrea Paton, General Manager

"Great value and a good location a little away from the centre"

4
21/06/2017

Booked here primarily on pricing, with a reasonable location a little our of the centre, and parking available. Pleasantly surprised with the room and the facilities. We were housed in the Annex, with a clean and well equipped room and good sized en-suite. We arrived earlier than the 3pm check-in time so had a drink in the bar and a bite to eat on the terrace while enjoying the view. No complaints at all, and considering the price, this is well worth a look. Would use again for sure.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Alan M I would like to thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. It is always lovely to see great reviews following a guest's stay, I am delighted that you found the room to be clean and well-equipped and you enjoyed the view of Braidburn Valley Park from our decking area. We look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Best western Edinburgh"

5
20/06/2017

I have stayed at this hotel a few times and it never fails to disappoint An added bonus this time the rooms have been upgraded to a very high standard. The staff are always friendly and happy to help. The food is always to a high standard, and the breakfasts are fab, plenty of Choice. The hotel is situated on the top of a bank and the views are spectacular. There are plenty of parking spaces, and a nice seated area around the hotel where you can sit and relax with a drink and a lovely meal Situated on a bus route which is right outside the hotel, it will get you into the centre in no time. There is a beautiful park over the road from the hotel which is well worth a walk round as well

"Lovely location, nice rooms, friendly staff"

4
20/06/2017

This is a very good hotel that could be excellent with a little care and better management. We were quickly given a room upgrade when we discovered our original room had no water pressure. The receptionist was very apologetic and got us a new room very quickly. I think the management could be a little better given the building's potential. For example, the hotel had had a reception the night before we left. As we were leaving at around 8:30am there was some litter and a couple of half-empty pint glasses strewn around the entrance in the car park. That leaves a terrible impression for incoming guests. Surely some staff members saw this on the way in to work? Overall though, a very pleasant experience.

"easy access to the city"

4
16/06/2017

To start the hotel is easy to find. the staff are great and friendly, The eveing menu is very good and simple, The breakfast is its let down. Bacon under cooked, No beans, No Tomatoes. However the staff are helpful. Rooms are dated but very clean. I will stay again

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Glenn R Thank you for leaving a review of our hotel, we value all guest feedback and are delighted to hear from you. Firstly, I am pleased that were able to the hotel easily and that you found the staff to be friendly. I apologise for the shortcomings in service you received during breakfast. We offer a minimu selection of 6 hot items on our breakfast buffet and our continental breakfast includes: Porridge, Cereals, Pastries, Yoghurt, Fresh fruit, Toast, Fruit juices, Muesli with fruit and nut toppings, Freshly made granola, yoghurt and fruit compote, Selection of cold cuts and a fresh fruit salad. If in the future baked beans are not featured in the hot buffet, then please ask your server and we will happily serve you. My team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Not-so-deluxe!"

3
14/06/2017

Although in a good location just out of the city, my room in the hotel was very noisy at the top of the stairs from reception. I'd paid for a deluxe room and found the room comfortable but was bemused to find the TV on top of the corner unit about a foot from the rather high ceiling! Food in the hotel was good and staff accommodating and courteous, but my room should be reclassified as standard for the noise!

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Billy 427 Thank you for leaving a review of our hotel, we take all feedback on board and use this to continually improve the service we provide. Firstly, I am pleased that you found the hotel to be in a good location, room to be comfortable, good food and accommodating and courteous staff. I am, however, disappointed that you found the TV to be too high. During our recent refurbishment, we were required to raise the height of the television slightly due to the space requirements of our new 40” TVs. As our hotel was built in 1886, most of the bedrooms retain the original layout which does mean all of our bedrooms are individual in size and design. To address your noise issue, I am currently investigating our bookings to see if I can identify your exact room as you have not included this in your review. I understand that you were in one of our deluxe bedrooms overlooking the Castle and Edinburgh, to my knowledge this is the first report of noise in this area of the hotel. If you do stay with us again, please do not hesitate to speak with reception who will endeavour to make your stay as comfortable as possible. My team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Awesome Property"

4
14/06/2017

The property is located away from the city centre, but easily accessible by bus (braid hills stop), or taxi. greenery all around, park just across the road. Very helpful staff too! Just getting to the room (108) was cumbersome! But cant be helped as its an old property and renovation must have been done best possible!

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear grover_shweta Thank you for taking the time to leave a review of the hotel. I am absolutely delighted that you enjoyed your stay in Edinburgh, and that you noted the beauty of the Victorian building and Braidburn Valley Park across the road. It is a Victorian building with plenty of charm- as you mentioned a small drawback of this can be the slight extra distance to bedrooms. We do offer a luggage service if you require assistance. Please just inform us at the time of booking. My team and I look forward to welcoming you back! Kind Regards Andrea Paton, General Manager

"Breakfast Spoiled this Visit"

4
12/06/2017

Have used this hotel many times. It is a beautiful building, very clean and relaxing. The Staff are all very helpful and we were allocated an upgraded room which was a pleasant surprise. Sadly, the breakfast was not nearly as good as previous visits. The choice was very limited. There used to be menu cards on the tables to inform customers of all the additional dishes that can be ordered. (eg Porridge, Kippers Tomatoes, Beans, scrambled eggs, poached eggs etc). When asked, the waitress said that the menu cards were not available. This has been discussed with Kirsten (Food Manager) at the hotel and she has accepted the points raised. Whilst the need to reduce waste is accepted, removing the menu cards is a silly mistake. Other reviewers have raised this issue, so hopefully it will be addressed.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear N_FScotland, Thank you for your review of your recent stay with us. I will address your comments initially about the breakfast menus - as you mentioned we have many breakfast options available and of course we would like all guests to be aware of all available items. We had ordered a new breakfast menu for the summer season but unfortunately they were delayed at the printers hence we did not have menus available during your stay but I am pleased to confirm your comments to our Assistant Manager were passed onto me directly and we created some temporary menus in-house until the delivery of our new menus. I hope this did not cause you too much inconvenience. I am glad that you described our building as beautiful, clean, relaxing, and you found the staff to be very helpful. It is always lovely to see great reviews following a guest's stay and please be assured that your comments have been passed to our team members. My team and I love to welcome back regular guests, and subject to availability we do offer complimentary upgrades to returning guests whenever possible. I hope you visit us again soon, Kind Regards Andrea Paton, General Manager

"Great hotel"

5
11/06/2017

Great hotel .food very good ,rooms superb ,staff very good and helpful ,stunning views downside there is no lifts but staff willing to take bags to rooms . Great breakfast selection . Easy access to town and bypass

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Andy H Thank you for your 5* review! I am very pleased that you enjoyed your stay at the hotel, my team and I look forward to welcoming you back soon! Kind Regards Andrea Paton

"Nice place to stay but food needs improved"

3
11/06/2017

Hotel is located in a nice part of Edinburgh, is comfortable and decor is lovely. Staff on the whole were friendly, helpful and quick to try to address things. Great view over the Edinburgh skyline and it's a relaxing and friendly place to have a drink. We had a bar meal and I had a veggie salad, whilst it was a nice salad, it was expensive and I had to ask for a salad dressing. I was then provided with malted vinegar and a small jug of oil...rather than the freshly made salad dressing that should have been offered. The buffet breakfast, was poorly presented,not great quality and with very little choice in hot or cold food. Given the price of both the room and the breakfast I expected the food to be of a much higher standard.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Fiona M Thank you for taking the time to leave a review of the hotel. I am delighted that you found the staff to be friendly and helpful, and that you enjoyed the great views over the Edinburgh skyline. I am also glad you enjoyed the veggie salad, from the feedback you have given I have also reformed the salad dressing and its presentation. Kind Regards Andrea Paton

"Good food, terrible room"

1
08/06/2017

Our room (207) was dreadful. When we arrived and opened the door of our room the heat coming out from it hit us. I thought the room radiator must be on, but it was not. That night my wife and I tried to sleep with the window open and no bed coverings, but the internal heat from somewhere in the room was greater than the cold air from outside. It was also extremely noisy from hotel guests loudly partying outside, which went on until after midnight. I complained at Reception the next day and was told that this was an old building and many rooms were the same as mine. We were not offered another room so we stayed in room 207 for another night. This time the noise outside went on until 3 am, clearly with no attempt by the hotel staff to stop it. I investigated the source of the heat. It was mainly coming from the floor of the wardrobe, which was really hot throughout the day and night. There must be hot pipes or a boiler directly underneath. Also, there is a service room next to room 207 containing hot pipes. The food and serving staff were good, so I can see that this hotel is good for events. But if you want to sleep, go elsewhere.

"Good stay, a little far away from center for us"

3
05/06/2017

Stayed here 5/19 & 5/20. Beautiful hotel with neat history. Floorplan was a little hard to navigate because it is an old hotel and rooms are sprawled out on different floors. Hotel was clean, rooms were small but nice. Beds were comfortable enough. We brought the breakfast packages so we didn't have to worry about breakfast and it was just ok. The distance from town is too far to walk but there are buses available.

"Edinburgh is overpriced"

3
04/06/2017

More than anything I think Edinburgh is overpriced as a city. It's nice in some respects but I paid £137 for one night's stay at this hotel. I chose this one because it had free, inclusive parking and a guaranteed parking space. It was fine to walk to the city centre. You just walk along one road, more or less, from the hotel after descending down some steep steps. At night there is a bar that is near the hotel and it was Saturday night when I stayed and the noise went on until at least 12pm and was very loud. People were shouting, swearing, singing, there was constant loud talking, non-stop. It was warm so we had the windows open and it did stop us getting to sleeping for a couple of hours. During my stay in Edinburgh I had a moderately good time but not enough to justify the cost of this hotel in my opinion. I wasn't willing to stay in a cheaper one because of the lack of a guaranteed parking spot. So while the hotel here is perfectly adequate, clean and has good service I just think it's too expensive - but then in my opinion all Edinburgh has inflated prices, so in my view all the hotels near ought to be cheaper.

"Classic hote"

5
03/06/2017

Just got back from this hotel and cannot fault it. Staff were brilliant and the area is fantastic. It's about 15/20 minutes outside Princes Street by bus which stops across the road by the park. The no 11 and no 15 are about every 5/10 minutes and take you straight into the centre. It's £1.60 pp by bus but make sure you have the right money. Once in the centre cross the road and walk towards the Royal Mile. This area is fantastic and you want be disappointed. This was my first time in Edinburgh but won't be my last.

"Good Size Room, Handy Location"

4
30/05/2017

I stayed over one night at the BHH for work and was given a nice big room with views over the hills. The bathroom had been recently refurbished and I had a mini bar with a fridge and separate sink. Shower pressure very good. The mattress left the bed down somewhat, but I still slept ok. This hotel is just a short walk to the Morningside area of Edinburgh, which has excellent bus connections to the City Centre. I had a salad for dinner in the restaurant, which was tasty, but I felt the £12 price was a bit steep. I did not have breakfast: Cafe Nero, Starbucks and Costa are all a 10 minute downhill walk.

"98% excellent"

4
28/05/2017

Room 318. Excellent view. Could do with better water pressure though for shower...and it has a noisy water pump in the wardrobe/cupboard in the room that comes on whenever you run a tap or shower. Disappointing when other room occupants may be sleeping/trying to sleep. Very warm room also (even with all radiators off)...and restricted/limited window opening to cool the room off. (Understandably to stop people falling out of the windows). Restaurant views could be greatly improved if they were to trim down the heigt of the hedges at deck railing outside. Don't get me wrong though...a great hotel and would be 5 star review if the above were fixed. Would stay here again.

"Comfort & Joy"

5
23/05/2017

Our 2nd visit to braid hills within 6mths and will definitely return again. Fabulously decorated relaxing hotel with great setting close to lovely walks at heritage of braid or observatory to burn off the quality meal and hearty Scottish breakfast. The lounge bar is cosy & welcoming just like the staff. Rooms are tastefully decorated and spacious giving great deal of comfort after thought day shipping or sightseeing. Food choice in restaurant is delightful and w mixed platter to share as starter is recommended as discrete Salmon waldorf salad which was huge and had large chunks of tasty Scottish delicacy. Booked on Classic britain but hotels mailing list provides similar well priced offers. Back soon

"Luxury At An Affordable Price"

5
22/05/2017

I normally don't pay that much attention to hotels. For me a hotel is just a place to change clothes and lay my head down. As long as my room is clean I'm happy. But the Braid Hills Hotel was pretty impressive. The room was huge! I've never stayed in such a large room before. The closet was spacious too and there was a mirror on the closet door. An alcove, separate from the room, contained a sink and coffee maker. The bathroom came off of that alcove and yes, the bathroom was large too and had all modern fixtures. I didn't ned an instruction manual to operate the shower. Back to the room. The overheated television was the size of a small movie screen. other furnishings included a sofa and a table and chairs positioned by the window offering a spectacular view. There was even a chandelier in the room. Yes a chandelier. I wanted to live there. My roommate had stayed in this hotel before and she told me that the room during her first stay was just as amazing. Chandeliers lined the hallway. If one followed the trail of pictures on the corridor walls, they portrayed all of the monarchs of Scotland. There were only two downsides. One was the lack of an elevator. To get to my ground floor room, I had to go up a set of stairs, walk across a hallway and go down another set. it was not fun making the trek with a heavy suitcase. But then my roommate discovered a side door to the hotel that guests with a keycard could access, thus eliminating the need for stairs. The other disadvantage was that the hotel is a fifteen to twenty minute bus ride from the city center. However, the bus stop is across the street from the Braid Hills and it seemed to run frequently. As I said in the first paragraph, I usually don't pay much attention to hotels. But the Best Western Edinburgh South Braid Hills Hotel definitely caught my attention!

"Good hotel at a reasonable price"

4
21/05/2017

Edinburgh can be very expensive at weekends and the Braid Hills offers a more economic alternative to staying in the city. There are frequent bus services from just outside (down some steps unless you want to walk a bit further). Braid Hills is a comfortable and rather traditional hotel. We had a room with a view to the city and Firth of Forth, a little on the small side, but comfortable and with everything you need. Breakfast is excellent. and a lovely calm environment away from the noise of th ecity.

"Weekend trip"

4
21/05/2017

A great hotel run well. The rooms were clean and the bar service and 1886 restaurant food very good. The only downside to improve would be the receptionist on check out this morning did not ask anything about our stay and was it okay. Free car parking and good views of the park and Edinburgh skyline. Will return.

"Comfortable stay, well managed"

5
18/05/2017

Stayed in double room on 2nd floor, great views, quiet and very comfortable. Location is great if you want to stay a bit out of town but easy to access the centre. Local buses great with several routes available. Nice outside seating area with views.

"Excellent "

5
14/05/2017

Stayed here whilst on a business trip to Edinburgh. Rate was extremely reasonable for the quality of the room. Had a large room with a very comfortable bed. Excellent kitchen area which was an added bonus. Bathroom was perfect with powerful hot shower. Breakfast was superb with a good selection of hot and cold foods. Bar area was delightful and comfortable. The bar food was very tasty I had soup and an excellent sandwich on bakers bread. The hotel has been recently modernised to a very high standard. Would stay here again whilst in Edinburgh. Very handy to local amenities such as University and shops in Morningside.

"Not up to Best Western Standards"

3
12/05/2017

we paid for a better room - wonderful room but sadly lacking in design. The room became so hot but there was no temperature control which you expect in BW. We have stayed in many. AS with most hotels - no where to put down your toiletries etc - no luggage stools, and almost impossible to do my hair as there was only a large full length mirror (the doors of the wardrbe) but some way from the desk/dressing table. The mirror in the minute bathroom had poor lighting but as we left we found an illuminating pullcord behind the mirror! The door to the fridge had another door inwhich it was enclosed and this meant there was no ventiliation for the fridge and so it was not very cold. The serivce at dinner was painlfully slow and the first day breakfast was a farce with no hot food until eventually it appeared that the buffet had been refilled - this was rectified on the second day but a disappointing selection and not like other BWs. Sorry but perhaps we were unlucky.

"Love this hotel"

5
11/05/2017

We booked for a 2 night break from 9th - 11th May.....receptionist was so very nice when we arrived to check in, told us that we had an upgraded room..room 110...lovely large room with a nice view of the park across the road...plenty of wardrobe space. Comfortable settee, the staff in the dining room were all great and the food at dinner was really good.....breakfast a slight let down but was sufficient for both myself and my husband....all said a most comfortable and very pleasant stay....bus stop for Edinburgh right across the road, (number 11) we purchased a Day ticket for £4 and travelled into city centre, then could travel all over Edinburgh with this ticket.....then dropped us off right outside the hotel. Downside for hotel is no lift!

"Lovely hotel but breakfast not as good as our visit 5 years ago"

4
10/05/2017

Staff on reception very helpful , upgraded our bedroom as we had poor view from window and no bath. Only slight criticism was breakfast not as good as when we stayed a few years ago. I guess its cutbacks. The bread was the quality of a value brand. No baked beans and tomatoes were only available one morning out of four. No menu on tables informing customers that porridge or kippers can be ordered. No help yourself grapefruit or prunes. Bar staff and waiters very polite.

"Step back in time"

5
07/05/2017

A very warm, charming hotel just on the outskirts of Edinburgh. But not too far outside. In a beautiful surrounding community, with a lovely park just across the road. Buses to the centre of Edinburgh run every 10 minutes. Catch either the #11 or 15, no worries within 20 minutes or so you'll find yourself on Princess Street. If you need a dinner the 1866 restaurant has a great selection and the staff are very friendly. We had a great time, and welcomed the quiet from the city centre for undisturbed sleep. This hotel couldn't be more perfect.

"Old World Charm"

5
06/05/2017

My husband and I spent two nights at the South Braid Best Western. We didn't spend a terrible amount of time in the room, as it's location was close enough to all the "attractions" Edinburgh has to offer. Granted, it is about a 2 mile walk to Old Town, but very much worth it, especially if you're lucky enough to have nice weather. You can always hire a taxi directly from the hotel or pick one up anywhere in the area if you decide you don't want to walk anymore. The rooms are well appointed, with much attention given to detail. Though small, the room was absolutely perfect! We stayed on the first floor and even had a little patio to enjoy some tea in the afternoon. The staff was very friendly, attentive and always in good spirits even when they were being bombarded with calls and a high influx of guests. Overall, we loved our stay and hope to stay here again on our next trip to Edinburgh! We highly recommend it, even though we typically try to avoid chain hotels.

"Awesome Hotel!"

5
05/05/2017

I stayed at the South Braid Hills hotel twice during my vacation to Scotland at the end of April (2 nights on my own and two nights with a tour group). On my first stay, I was so blown away by my room that I was tempted to ask if there had been a mistake and I'd just been given the wrong room or something. The room had a wet bar and mini-fridge, an enormous bathroom, and a huge, beautifully-decorated bedroom/sitting room with a king-sized bed and a huge flat-screen TV. I actually squealed and happy-danced. On my second stay, I was lucky enough to get a room with the same basic layout, but with two single beds instead of a king (since I had a roomie this time) and no mini-fridge. There are several convenience stores easily within walking distance, so I was able to stock up on supplies with no problem. Braid Hills is a beautiful area and there are also a couple of really nice parks and several restaurants nearby. And if you want to go to the city center, there is a bus stop right next to the hotel (#11 takes you to Princes Street).

"An Enjoyable Experience."

4
04/05/2017

As a Glaswegian I regretfully admit that I have rarely visited the capital, I decided that this had to change. I used a third party website to book an overnight stay on Tuesday 2nd May 2017 with my partner, not knowing what to expect we just jumped in the car and headed towards Edinburgh. On arrival it's apparent how much pride the hotel holds on it's surroundings, lovely flower arrangements and well presented seating allows the guests to enjoy the sunshine if the weather permits. The room we booked didn't have much of a view (a brick wall) but we did book on a whim, I wouldn't judge the hotel on this but would request a different room when we return. The inside of the hotel is spotlessly clean with portraits of Scottish legends adorning the hallways ( I have read people refer to this as old fashioned but Edinburgh is a historical city, I enjoyed the concept ). Staff members were very friendly and approachable, The restaurant is very laid back with excellent food on offer, the young staff who worked the evening dinner service were very manner-able and professional, breakfast staff could have been a little more attentive to the guests who may not be used to the hotels breakfast setup. We will return to Braid hills in the near future.

"Nice hotel, trying too hard!"

4
04/05/2017

Great room, friendly staff, nice general atmosphere. Unfortunately tries a little bit too hard to be 'posh' which I think it probably once was. A lot of the clientele seem to be the older generation enjoying a bit of 'class'. In all honesty, it's a good hotel for the money, but for me, a little more homeliness, rather than the stiff and starchy "would sir require anything more" nonsense wouldn't go amiss. Time to move with the times! Good value tho' overall.

"Regular visit, not sure it's improved. "

4
26/04/2017

As a regular visitor, I was pleased to be staying at my favourite hotel. Staff friendly as ever. Atmosphere, warm and welcoming. The menu has been slightly changed from earlier in the year, although no real revelations. I still think a better offering of bar food plus the return of daily specials in the restaurant would be an improvement. Sorry to say, breakfast had gone down hill though :-( Several mornings the food was Luke warm at best, and over the course of the week didn't change at all in any of the options. I am already booked to return but would be hopeful of some minor improvements which could make all the difference.

"Family wedding"

3
24/04/2017

We attended a family wedding at the Braid Hills Hotel. The staff were great and very attentive .The wedding meal was lovely , plenty to eat and beautifully cooked.We stayed overnight after the wedding. The rooms were fine an were clean and comfortable. We had two rooms on the third floor, every time we tried to get into our rooms none of the entry cards would work so we had to go back down to reception for another card. Just as well we are quite fit! We were disappointed with the breakfast. The sausages tasted like cheap frozen ones and the mushrooms were tinned There were no beans or tomatoes and only one choice of eggs. We found out from people who had stayed the previous night that you could ask for beans or your eggs made another way. They said that there had been menus on table the day before saying this but there were none on the Sunday. We had a lovely time but the breakfast let the hotel down.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during breakfast. We are in the process of having our menus re-printed for breakfast to include our Vegetarian, Vegan and Gluten Free options. Kind Regards Andrea Paton, General Manager

"Family room not fit for older children."

3
20/04/2017

We booked a family room for ourselves and two children. A girl of 13 and boy of 11. The one sofa bed provided for the two of them to sleep in together was not adequate. They didn't want to squash together and sleep on the same bed and I couldn't blame them. I telephoned reception to see if there was anything they could do, requesting a camp bed or something to be told they couldn't do anything. With no other options we requested another quilt so they could at least have their own blanket. We were told this was no problem and they would deliver to the room. This did not arrive. Room itself was clean, pretty location but did have a bit of road noise. TV signal terrible and wifi tempremental. Breakfast was buffet style and not to my taste. All in all good value but would not stay again with my children.

BraidHillsGM, General Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. I would like to take this opportunity to apologise for the dis-satisfaction regarding your family bedroom. I have double checked our online description for our family bedrooms and this is stated as 1 double bed and 1 sofa or single bed. I can fully appreciate how the available beds in this bedroom did not suit the needs of your party and I am deeply apologetic we could not provide an additional bed after you had checked in as during the Easter holidays we did have lots of families staying in the hotel and unfortunately all of our additional beds were in use. Once again please accept our apologies for not meeting your expectation on this occasion. Kind Regards Andrea Paton, General Manager

"Nice hotel"

4
20/04/2017

We were here overnight, the room was modern & clean, quite spacious too. Staff were welcoming and helpful. We had a light lunch when we arrived, it was ok, but bit overpriced. We didn't eat in restaurant at night. The breakfast was ok.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Stay"

1
14/04/2017

We had booked 7 nights at this hotel but checked out after one night. We had never been to Edinburgh before and when we arrived at hotel after flying from Dublin we were almost laughed at because we had arrived too early to book in. It was 11.30am. I understand that but front office staff were rude. However we were able to go into our room at 1.00pm which was nice. We then had to carry our luggage up to the third floor. And we had a heavy case as we had already travelled from Australia. On the 2nd floor one of the house maids helped with the case. We were given no maps or any updates with how to get from the hotel to the city centre. I thought service was terrible at the front desk. I have to say though that the bar and restaurant staff were wonderful. We decided to move hotels after one night and the difference in service has been unbelievable.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Assey412 Thank you for taking the time to review your recent stay. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced on arrival at the hotel as this is certainly not reflective of the warm Scottish welcome we aim to provide our valued guests. Our advertised check in time is 3pm and due to the very busy Easter period we have been fully booked on most evenings. I am pleased due to your long flight that my team were able to offer your bedroom 2 hours before the specified time. In line with our Environmental Policy we do not give out leaflets, brochures or city maps to guests unless requested. We do have a full leaflet stand and digital tourist information kiosk in our reception area for our guests use. Once again please accept our apologies if you were dis-satisfied on this occasion. Kind Regards Andrea Paton, General Manager

"Disappointing"

3
14/04/2017

I stayed for a brief visit to Edinburgh. I'd stayed at the hotel a few years ago and it was fine, if a little chintzy and old-fashioned. Since then it has been refurbished (I don't know if it is completed) so when I arrived at my room it had a more modern decor, was clean and spacious with a large bathroom, and with a little tea making area. Unfortunately attention to detail is poor. The room was on the third floor, and despite double glazing on the large window, the bathroom - also due to its size - was freezing. Anyone who knows Edinburgh will know that there can be a sharp wind blowing. So, the bathroom needs shutters/thermal blind/larger radiator. Then I had a bath which took almost 10 mins to fill, and to drain, and when I had a shower the next day it was like standing in Lake Garda. I mentioned it to reception in the morning, but I don't think anything was done. I think the plug cover was also faulty. The bath would benefit from a grab handle. The shower had reasonable pressure, but the tap pressure was low. So then I was watching TV and the signal was suddenly lost. Again I mentioned it at reception the next morning, but when I returned to my room in the evening it wasnt fixed. I called reception and eventually someone showed up, but couldn't get any signal. Finally, the bedside lamps had such low wattage (28W) I couldn't read my book. I discovered there is no master switch for the lights beside the bed so had to go to the door to put the lights on. I was cold, because the radiator was not on before I arrived at the room, so I did not welcome having to get out of bed. I looked again for a switch for the top lights, and found it behind the bed headboard, out of sight! So although my first impression of the accommodation was promising, my view changed as each niggle presented itself. The staff made apologies for the bath and TV, but really that wasnt enough and I was disappointed that they didn't offer to take the cost of my dinners off the bill, considering the cost of the room. I ate dinner in the restaurant which I enjoyed. I may consider staying at the hotel again, as it is in a convenient location for the things I wish to do, and for getting buses into town, and has parking. However, I suspect that may be their last chance.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear F R Thank you for taking the time to review your recent stay. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during your stay and please be assured I will discuss your feedback with the management team. Kind Regards Andrea Paton, General Manager

"Second visit - still a wonderful place to stay"

5
12/04/2017

This was our second stay in this hotel, the first being about 4 years ago. It has changed a little but mainly in the decor which is very tasteful (and Scottish). When we stayed her last time we had one of the large turret rooms and it was fantastic, we were treated like Royalty. This time the staff were once again first class, very friendly and exceptionally helpful. Check in was easy as would be expected from this class of hotel and the reception area is very well laid out. We were given our room number and electronic key and away we went up the stairs. There is no lift. There was obviously some decorating going on to a number of bedrooms on our floor and we could smell the paint but we are realistic and are aware that this has to happen. The corridor carpet had been protected with a plastic purpose made protector all the way along. Again no problem as maintenance has to happen. The room we were given looked great at first look with a large en-suite and ample size bed with lots of space but unfortunately there were a number of issues with it. We first of all noticed it was very cold in the room and as I went to see if the radiator was switched on I noticed dirty boot marks on the solid floor near the window where the tea and coffee is prepared. Then we noticed that the wardrobe sliding mirror door wouldn't open easily and when we did eventually manage to get the one side open we were shocked to see finger and/or toe nail clippings on the floor inside the wardrobe, not just like one or two but loads. Yuk!! We left our luggage in the room, went back down to reception and told the receptionist of our findings. She appeared as disgusted as we were. Immediately she gave us an alternative room just along the same corridor from the first. So we trundled back up to retrieve our cases and entered the new room. This was much smaller than the first and the en-suite was tiny but it was clean. But then we tried the wardrobe sliding mirror doors only to find that they were jammed. So we went back down to reception and told the receptionist who had the duty manager come back upstairs with us. He tried the wardrobe doors and they were stuck and off the top runners. When he eventually freed the doors he found that a folding rack for putting suitcases on to empty and fill them had fallen against the door on the inside of the wardrobe. So he removed it and we put it behind one of the chairs on the other side of the room. We unpacked ready to enjoy our 4 night stay and low and behold the wardrobe door stuck again. It had come off its' runners at the top. I managed to get it back on again but every time either of us opened that door to its fully open position it would again jump off its' track. Still time was now going on and we had to be elsewhere so we got ready to go out and on the way past reception again told them about the wardrobe door. The receptionist said the would get 'maintenance' to have a look whilst we were out and this they must have done as the doors were in a different position when we returned later. But hey - they stuck again. Now please after reading all of this don't get me wrong - the hotel is lovely and well run with pleasant staff and they were busy with weddings and other events but the staff still had time to continue their pleasantness and efficiency. Every one was so friendly and we accept that these things happen and not always through lack of maintenance but through general wear and tear but also misuse or inconsideration by other guests and users. It is a very lovely hotel with loads of character and history. It has also featured in novels and films, 'The Pride of Miss Jean Brodie'. The excellent Edinburgh busses stop right by the hotel and so it's easy to get there straight from the train and it has a large car park. The breakfasts are superb and we would certainly go there again.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest I would like to take this opportunity to apologise for the dis-satisfaction regarding your accommodation, I am in the process of obtaining quotes from local firms who are able to service all of our bedroom wardrobe doors. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during your stay and please be assured I will discuss your feedback with the management team. Kind Regards Andrea Paton, General Manager

"Hotel rating"

4
12/04/2017

Excellent location for exploring the city. Public transport is easily accessible and can save you considerably on parking charges. Make sure you check bill thoroughly as reception tried to charge for breakfast we didn't have.

"Great break"

4
11/04/2017

Hotel was very comfortable and the staff friendly and helpful. The rooms have been recently updated and provide excellent facilities, although the carpets in the corridors were showing signs of wear. Breakfast choice was good and cooked items lovely and hot.

"great stay"

4
11/04/2017

we stay in this hotel regularly. Staff ,food and bedrooms are excellent , on a last stay we were directed to botanic gardens when staff over heard my husband discussing his garden , we were given directions and information. we spent the whole day there and came back to hotel to an excellent dinner and drinks with a smile from staff. We will be returning !

"Best western break."

4
11/04/2017

I chose the best western mainly for the (plentiful) free parking. It's about a 45 mins walk into the city centre. You have to walk through Morningside to get into Edinburgh centre itself. This is a lovely area. Plenty of nice bars and little Bistros. Great hotel. The rooms are fabulous. Highly recommend.

"Great hotel which we have used numerous times and will continue to do so."

5
28/11/2016

Great hotel in handy location with car parking. Very comfortable rooms/beds and plenty warm and cosy for these cold winter nights. Staff are helpful and there is good food in the restaurant. We have stayed at this hotel on numerous occasions and will continue to use it on our trips to Edinburgh.

"Best value hotel"

4
28/11/2016

Very good value, superbly updated furnishing and evening meal was great. Enjoy the atmosphere that this hotel creates - many larger chain economy hotels offer similar deals but they are characterless and lack atmosphere.

"Breakfast not worth the money."

3
28/11/2016

This was our second week-end visit, last visit was 24/25 Sept. The room was on the third floor, well furnished and decorated , clean and has all the facilities. Except the sink in the bathroom was very small. Unfortunately ,Breakfast was Luke warm and self service, staff were very sluggish, and the breakfast was not worth £14.95 per person. For this kind of money I would expect freshly cooked breakfast and a menu. Another downfall there are No Lifts. It has it's good points but there is a need for improvements. Saturday night £139.00 Sunday night £89.00 room only for two people.

"Excellent"

5
27/11/2016

Arrived a few hours ago for a 3 night stay. What a lovely hotel, cosy bar area and restaurant overlooking the city. We opted for a bar lunch and chose the hot sharing platter, delicious! Very attentive but not overly intrusive barman & waiter. I enjoyed a coffee after our lunch while hubby went for a life stroll then we checked into our room - beautiful. Looks as though it's been recently refurbished. Bathroom also recently done, stylish and pristine. Looking forward to the rest of our stay and hoping the restaurant good is as good as the bar, I'm sure it will be.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your 5* review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Nice but..."

2
21/11/2016

The hotel is really quirky (in a good way) the team are very friendly and helpful and the location is OK for easy access to the CBD and areas around Edinburugh. The "but" is because the shower in my room (and my friends room staying on the same floor in a different room) didnt flow properly....ie to get wet I had to run round the bath tub so to speak. It was like the water flow restirctor had been turned to super water flow restriction and the water came out with a very light flow, not enough to quickly get wet with ease. I come from a country that almost constantly has water restrictions so I shower very quickly as a result and have a respect for water saving strategies and devices. I did report the issue just in case it was a fault and was thanked by the staff member for my feedback and he said it would be looked into. It was a dent in an otherwise very enjoyable Edinburgh experience.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Razzle D Firstly, I would like to thank you for taking the time to complete a review following your recent stay at the Best Western Braid Hills Hotel. I would like to take this opportunity to apologise for the dis-satisfaction regarding your accommodation. Our maintenance team has investigated the water supply into this bedroom, we do have pumps to assist with water pressure on the 2nd and 3rd floor bedrooms. I would like to take this opportunity to apologise for this issue and the negative impact on your stay at our hotel. Kind Regards Andrea Paton General Manager

"Woops, your dinner's on the floor!"

3
15/11/2016

I'd booked a table for a Friday night family dinner for five. The restaurant was quiet when we arrived but it had a good atmosphere and the room was attractive. The menu was varied, however the gluten-free choices were not great despite the hotel advertising that they could cater for special diets. We ordered, the starters came quickly and were very tasty. The mains took a bit longer but we weren't in a hurry. Unfortunately however, just as they were coming out of the kitchen, the swing door caught the waitress and pushed her forward, in turn propelling the fish pie off the plate and all over the floor of the restaurant. We were told it would be 20 minutes for another fish pie, however as everyone else had their food rapidly cooling in front of them I opted for a quicker option for a replacement. It came after 10 minutes and was fine. The restaurant manager was apologetic, however he did not take that item off the bill at the end of the night, which I thought was really a bit off. All in all the service was a bit lacking but we had a pleasant evening nonetheless.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank for taking the time to review your recent meal in our 1886 Restaurant. Please accept my apologies on behalf of the team for the accident which occurred when delivering your main course, all of our menu options are prepared fresh to order and this is the reason a replacement fish pie would have taken 20 minutes. We do take all feedback on board to continually improve the menus for our guests and certainly we always endeavour to offer as many options as possible for guests with dietary requirements. Our current 1886 menu does offer 5 starters and 9 main course options which are Gluten Free. Once again my apologies for the shortcomings you experienced and thank you for taking the time to review. Kind Regards Andrea Paton, General Manager

"Well appointed with great bar man Elsida"

5
14/11/2016

After returning refreshed from Murrayfield. The kitchen was closed but Elsida ensured that there was great food was made, for which I am very grateful. Good breakfast in the morning too. The room was pretty good too, clean and above expectations.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"So well served and with a smile!"

5
12/11/2016

I have to say the funeral tea I attended was second to none, just excellent. There was plenty of room, a place to hang coats and tea and coffee with sandwiches and sausage rolls. There is no doubt the staff were hand picked, pleasant and well able to cope with a crowd.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your 5* review, my team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"My overnight stay at the Braid Hill Hotel."

4
09/11/2016

Nice Hotel, Friendly Staff, enjoyed my evening meal, and relaxed in the comfortable bar area, The room was a bit small but did have all required facilities. Free parking is also available front and rear of the hotel.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Scott Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Deluxe double room."

5
06/11/2016

Absolutely superb. Welcoming staff. Refurbed room. Clean immaculate. A little warm but so what open the window. Food was lovely. Worth every penny. A real gem will definately be back and highly recommend. Nothing too much trouble for the staff. Thank you.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Julie Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Very impressed"

5
06/11/2016

Just back from a lovely 2 night stay here. We were here about 5 years ago but since then it's been refurbished and we were really impressed. The hotel has a lot of character and has been tastefully decorated. The staff were exceptionally pleasant and helpful. Although we didn't eat here we would definitely return again and a massive bonus is having the free parking

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Anne Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the recent refurbishments of our bedrooms and public areas. Haste ye back! Kind Regards Andrea Paton, General Manager

"A room with a wonderful view !"

5
02/11/2016

We were contacted by this hotel as previous customers and offered a very good package as a 'Loyalty reward'. We were greeted by a friendly staff and then served a cream tea in the sitting area. Our room was on the 2nd floor and overlooked the city. The room was very comfortable with a double bed made up of 2 singles. The bathroom was spacious with modern fitments. The shower over a bath. There was a fridge and tea/coffee making facilities in the room. We dined in the 1886 restaurant and had a good choice of menu. Breakfast was buffet style, with plenty of choices of fruit juices, yoghourts, fresh fruit, cereals etc. A large selection of hot cooked food, toast, croissants and jams. The staff were all helpful and courteous.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Jean M I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. Please be assured that your comments have been passed to our team members. Kind Regards Andrea Paton, General Manager

"Beautiful experience"

5
01/11/2016

Visited Edinburgh for one night, glad that we stayed here. Superb view from our room. Plenty of professional quality breakfast choices. Victorian decoration. Very helping staff and manager. Very quiet and private rooms.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your 5* review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Sunday Overnight"

5
01/11/2016

Lovely friendly hotel in a great location for Morningside and 3 miles into Edinburgh . Room was excellent and bed comfy, both dinner and breakfast were of good standard too. Will go again in the summer as there are great views from the oustde seating area

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear RobAils Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again in the summer months. Kind Regards Andrea Paton, General Manager

"Perfect location for Edinburgh"

5
28/10/2016

We have just returned from a wonderful 3 night stay. The hotel is perfect base for a visit to Edinburgh and the surrounding area. The staff are fantastic nothing is too much trouble. We had 2 double rooms and although they were a little on the small side, they were more than adequate for a short stay. The hotel provides free car parking with ample parking spaces. The bedrooms are kept spotless and are well maintained. The hotel has a restaurant and bar which also serves bar snacks. We ate in the restaurant on all three evenings of our stay, the food was excellent and the staff friendly and efficient. There is a good choice of evening meals, cooked to perfection. The desserts are unbelievable. We also had the buffet breakfast each day,the choice of a cooked breakfast with fresh fruit, cereal and juices was again excellent. The hotel has a well stocked bar with friendly staff. Great for a relaxing evening after a long day sightseeing. We will certainly return to the Braid Hills the next time we visit Edinburgh.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Tonysmth Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Two day break"

5
27/10/2016

This was our second visit to this hotel. The reason we chose this hotel was because it has parking in their grounds. The hotel is a 15-20 minute bus ride into Princess Street Number 11 bus £1.60 which picks you up just outside the hotel. Since our last visit the hotel has refurbished the bedrooms and we were delighted to be upgraded at no extra cost to a beautiful large bedroom overlooking the whole of Edinburgh. We had three televisions one built into the bed and one in the bathroom which was unusual as well as one on the wall. We had dinner on the first night of our stay which was excellent. Everything we ordered was cooked to perfection. (The fruit crumble was the best ever highly recommended!) We were made very welcome and look forward to our next visit.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Rona I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. It is always lovely to hear such lovely feedback following a guest stay and please be assured that your comments have been passed to our team members. Kind Regards Andrea Paton, General Manager

"Comfortable hotel with only a couple of gripes."

4
27/10/2016

We had a great room and comfortable king-size bed. Pity about the tiny shower-room and lack of lighting in the shower. The breakfast buffet was unfortunately only average with a poor choice of continental breakfast items and staff appeared to find it difficult to keep supply of appetising food up to scratch at peak times.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Martyn Thank for taking the time to review your recent stay with us. The main property was built in 1886 and all of our bedrooms and bathrooms have an individual layout offering differing levels of space for guests. If you are planning to stay with us again and would like to request more space in the bathroom please do not hesitate to ask at the time of booking. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Another super stay"

5
27/10/2016

Arrived mid morning to a super welcome once again ,knew our room would not be ready but let us leave the car on arrival back another great welcome we had booked a double room with view last time we were upgraded to superior one this time not so lucky, but no major probs with one we got ??Couple of things if was gonna have a moan bathroom bit tiny ,no bath ,did not like tap area in bedroom spoilt look of it and hair dryer in silly place as no mirror close by.The hotel was very busy but the staff are all,outstanding people always a smile and hello from them and manage to have a chat with you if not to busy with the many jobs they do, the breakfast is very good nice to see more fruit on offer tables cleaned as soon as plates were empty nice to see restaurant manager helping out as well not just delegating always a warm welcome from him job well done.??The only thing if any I would like is more choice on the evening restaurant and bar menu . Oh and wine needs to be cheaper £7-50 for a glass it ott .But this will not put us off from staying at this super hotel

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Margaret Thank you for your 5* review of your recent stay with us, we are delighted that you continue to choose our hotel when you visit Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Good value hotel"

3
26/10/2016

I stayed here for one night on a business trip. It was excellent value and the food for both dinner and breakfast was good. The only downside to it was the double bed was two singles pushed together. if I wanted a single bed I would have requested one. The evening staff could do with some training. When they put the food down it's usual to ask if you need anything else. They just put the food down and go to walk away. I was eating a burger and chips and had to call back and ask for salt, vinegar and ketchup. This took too long to arrive. I had to make a choice to either start eating without it or wait and hope the food did not go cold. On the whole a very nice hotel and I would book there again when I'm on business.

"Nice lunch but slow service"

4
22/10/2016

We had a nice lunch here in a restaurant with a lovely view (- but perhaps they could trim the laurel hedge to make the view a bit clearer?!) Two of our party were gluten free but the chef was happy to make a fresh fish pie with no flour in it and it arrived fresh and delicious - if a bit heavy on the capers! The chicken breast with a haggis and chicken braidie was deemed to be excellent as well as was the lamb rump. However, the only punters on aThursday lunchtime was us and one other couple in the restaurant but the service attention was very inattentive and poor. When it came to paying the bill, I had to go and drag a waiter from the depths of the hotel to come and give us the bill, then 10'mins later I had to do the same again in order to try and pay!!

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear David R Thank you for your recent review. We have recently re-opened for business during lunch time and launched our Autumn menu which offers lots of choice for guests with dietary requirements. I am very pleased you enjoyed your meal and our chef team was able to cook a fresh fish pie to your requirements. I was in the main kitchen when your waiter personally came into speak to our Head Chef about the order and to ensure your requirements were communicated. I would like to take this opportunity to apologise for the shortcomings in service you experienced during your visit to our restaurant as this is certainly not the service we aim to provide our valued customers. Kind Regards Andrea Paton, General Manager

"Lovely hotel with great staff"

5
22/10/2016

Stayed a couple of nights in October and was impressed with lots about this hotel. Booked a deluxe room as we wanted the views of Edinburgh and were pleasantly surprised to be upgraded to the signature room at check in. The hotel is spotless clean and the staff very helpful and friendly. Breakfast is buffet style with lots of options for all tastes. We had dinner both nights in the hotel and the food was good. Location is about 3 miles south of Edinburgh city centre but is on a bus route and the walk through Morningside to the City is really nice with plenty of shops, cafes and bars. All in this is a great hotel I would recommend and will probably stay in again.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. We are very lucky to have such amazing views over the city which are especially good from the Signature bedrooms. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Love this hotel and location. "

5
20/10/2016

All staff from front desk to bar to housekeeping are super friendly and helpful especially andrea and melanie. Lovely room and facilities. Edinburgh is truly a friendly and beautiful city. I highly recommend this hotel.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear SueM Thank you for your recent review, we are delighted that you enjoyed your stay at our hotel. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"2 Day stay"

5
17/10/2016

This was our second visit to Braid Hills hotel and like our first it was a lovely stay. This time I brought my 80 year old parents who also thought it was wonderful. The rooms (Clan Rooms) were fabulous, the staff were so friendly and helpful. The food was both great and plentiful. All the staff (restaurant, bar, housekeeping and reception) were lovely. Thank you. We will be visiting again. Well done

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Lynettemoor Thank you for your 5* review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Great two night stay for two."

5
15/10/2016

We arrived at the hotel and were greeted by a very friendly receptionist, when we arrived in our room we were thoroughly delighted with size , decor , cleanliness (it was spotless) , and too cap it off we had a great view of the city, ( my only small criticism would be that the tv plug was loose and needed attention - room 204 )The bar is well stocked and the Guinness is the best I've tasted in ages, it's nice and cosy in the bar too. We ate both nights in the restaurant and were impressed with the excellent staff and general service. Breakfasts were pleaseant and everything was freshly made, and you have a view over Edinburgh while you eat. Overall we thoroughly enjoyed our stay and will stay again when we next visit the city, good value for money! Thanks to your staff for their attentiveness.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear J0hnsellers I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. It is always lovely to hear following a guest stay and please be assured that your comments have been passed to our team members. Kind Regards Andrea Paton, General Manager

"Business trip enjoyment"

5
14/10/2016

The hotel was close to where I had business and this made it easily assessable for me. all the amenities in hotel from check in to restaurant and staff were very good. the site of hotel made it easy to get to motorway connections.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear William H Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"VERY FRIENDLY STAFF"

5
14/10/2016

thanks to TRACEY, and staff, came over from BELFAST, and was made very welcome, the stay was outstanding . THE VIEW FROM OUR ROOM WAS BREATH TAKING...hope to be back in the future.. EDINBURGH CITY is something to see....

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Victor I Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Birthday bash"

5
12/10/2016

We stayed 3 days 2 nights at this fabulous hotel. The staff are very friendly and helpful. The hotel is just on the outskirts of Edinburgh. Bus can be court at the bottom of the steps just outside to hotel. The bus 11 takes approx 20 minutes to get you into the centre of Edinburgh.costing only £1.60 for a single or £4.00 for a day pass. The rooms were very clean a great use of the space available. The bar prices were reasonable for a city hotel. Wifi code given on arrival and a strong signal throughout the hotel. Lovely little touch in your room makes this a home from home. Great selection at breakfast also fresh. All type of dietary requirements are catered for including vegetarians. Great selection of sightseeing leaflets available in reception. Will definitely be back and would highly recommend to family and friends visiting Scotland

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear BeckyShaz Thank you for your fantastic review of your recent stay with us and Happy Birthday from all the team. We have recently launched our dedicated Vegetarian and Vegan menu and I am pleased you enjoyed this aspect. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Fabulous staff"

5
10/10/2016

Second stay for us at the Best Western Braid hills . Lovely staff , everyone of them deserves a pat on the Back for their personalities , friendly funny and so approachable hospitality . Room was lovely , we got the last room in the hotel . when we booked it was spotless, warm and comfy . We stayed in one of the nights in the hotel for a meal , it was delicious, and very well presented . Breakfast was good and hot, again the service to get your tea and coffee , with you in a couple of minutes . A lovely break once again. Also on the main bus route into the town , which is a must .

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Sue Thank you for your recent review and kind comments on our friendly team. We are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Fantastic as always"

5
09/10/2016

This is the 4th time we have stayed at this hotel and can not fault it one bit. The staff are fantastic the building is beautiful and the food is amazing. It's a little out from the centre but that would not stop us using this hotel. You are made feel welcome from the minute you step in the door. Thanks again Julie

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear 933Jules I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel and your continued loyalty to our business. My team and I hope to welcome you again soon. Kind Regards Andrea Paton General Manager

"Relaxing break"

4
08/10/2016

Two night stopover on way to Aberdeen. Arrived Saturday evening and receptionist booked us in for dinner. Comfortable bar area for drinks, comfy armchairs, traditional decor and quiet ambience. Nice and decent service for busy restaurant. Buffet breakfast offered cooked and continental breakfast and cereals. Special orders also taken. We were expecting the 'attached' bistro pub to be open when we returned late from day out in Edinburgh but apparently it only does functions now. No matter, we tried the bar menu which hit the spot perfectly. Decent sized room in separate building. Comfiest bed ever! I even slept past my usual 5.30am ?? Telephone in reception to book taxi to Edinburgh which arrived promptly and cost about £12.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Mid Week Break"

4
07/10/2016

A great hotel just on the outskirts of Edinburgh. The hotel was warm and clean with plenty of hot water. Staff were friendly, polite and helpful about things to do in the area and helping with travel. Breakfast is on a buffet basis, there is a good choice of cooked, cereals or continental or a mixture of all of them!!!! Travel links are good with a bus stop just outside which takes you straight to the centre of Edinburgh for £1.60. If you eat in the restaurant the food is reasonably priced and well cooked. The only downside is you scan your credit card/debit card and you can charge things to your room, another guest charged a full meal to our room, luckily we had eaten there earlier and staff just took it off the bill, if we hadnt eaten there that night it might have been a different story. However staff did not argue and everything was sorted. If staying in Edinburgh we would stop here again

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your review of your recent stay with us. I would like to take this opportunity to apologise for the error on your bill, I am pleased this was sorted by the team immediately. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Beautiful building, amazing views, great staff"

5
06/10/2016

This isn't my first visit to the BW Braid Hills, and it won't be my last either. I tagged an extra day on to the beginning of my trip as I needed to be in Edinburgh by 9am so came up on the Sunday. Lovely room - was in the annex building above the Buckstone. Had this only for one night sadly, however the staff moved my stuff while I was at work that day which was incredibly helpful. The second room wasn't quite as big, but certainly was to a good specification. It would appear the bathrooms have been renovated fairly recently and the new shower was really nice. Being quite tall I tend to find I have to crouch in most hotel showers but this one was perfect. Comfy beds, again felt quite new and the linen was good standard. Got talking to a few members of staff due to the length of my stay, all really pleasant but a special thank you to Jack behind the bar and Antonio in the restaurant. Really pleasant, very funny and between the staff there seemed to be good banter as well - this improves customer views and gives the entire hotel a close knit feel. I stay at a lot of Best Western hotels and have built quite a list of 'favorites'. Braid Hills isn't the top, but it's a very close second. Would very much recommend a visit here if ever in Edinburgh, especially as it is so close to the city centre if you fancy a good walk, and really nearby to transport links if you're feeling less energetic.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. It is always lovely to hear following a guest stay and please be assured that your comments have been passed onto Jack and Antonio. We are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Wedding"

5
05/10/2016

Our wedding was wonderful at the Braidhills House Hotel, we were lucky to have good weather and so we're married outside on the balcony. Tracey and the rest of the staff could not have done more, we were absolutely spoiled and genuinely had the best day of our lives with our families and friends. Our bridal suite with four poster bed was gorgeous and so comfortable after a full night of dancing :) stunning views over Edinburgh and the castle. All of our guests have commented on how well they have thought of the hotel, organisation, the wonderfully welcoming staff and amazing food. I can't wait for our anniversary visit next year ;) Many many thanks and see you soon xx

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Jennifer Thank you for your fantastic review of your recent wedding, held at the hotel in July. It was a pleasure to host such a special occasion for you and all your family. My team and I look forward to welcoming you all for years to come. Kind Regards Andrea Paton, General Manager

"Celia"

5
04/10/2016

Excellent stay. Everything was perfect. Staffs very friendly, nice service, very clean rooms. The breakfast and dinner was very beautiful. I rightly recommend. Very easy access to the central city by bus or taxi.

"Lovely old place"

5
02/10/2016

Beautiful traditional hotel with amazing views across Edinburgh. Room was stunning, so individual, a lovely change from chain hotel standards. Breakfast was great. Only criticisms are: no beans for breakfast :( and they could do with trays to carry your breakfast to your table from the buffet. Lovely happy friendly staff. Highly recommended

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Fionz Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the views over the beautiful city of Edinburgh. We do offer beans at breakfast which are available to order from the kitchen. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Nice atmosphere"

3
01/10/2016

We spent one nice in that hotel. We were five. We had the chance to be upgraded. We received really nice room. However, our room was really freezing cold. No possibility to heat it up. In the morning we hardly got up due to the temperature. We even had some mist on the window. We, the 5 of us, found the bed not that comfortable. Anyway, the personal were nice and available.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Poon83 Thank you for taking the time to review your recent stay. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during your stay however we did not receive reports of any issues at reception and you have not mentioned the bedroom numbers concerned. All of our beds are less than 12 months old as we recently completed a full refurbishment. I am very sorry if you did not find them comfortable but again I was unable to determine your room numbers from your review. If you have any queries or would like me to investigate your comments please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton General Manager

"Why isn't this#1"

5
01/10/2016

This is truly a lovely hotel. First class. It has a 24 hour bar, breakfast which is all you can eat and includes everything you would want to eat. The rooms are lovely, clean, and fresh. The staff are excellent too. It is a little out of town but has a bar in the hotel so suited us just fine. We were there until late! My friend and I were touring Scotland on motorbikes. This was an excellent base for the first night of the tour. We booked last minute after arriving in town. Next time we will book this hotel as a planned destination

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Jeffrey Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton General Manager

"Back to an old friend "

4
29/09/2016

Another business trip to Edinburgh. Lovely hotel. A little out of town, but only a short taxis ride if needed. But if you don't mind stretching your legs, 20 mins down the hill is a good selection of shops, bars & restaurants. Staff are all lovely and very friendly. There are some smaller rooms, which are all nice and very clean, but the larger rooms are really spacious and to be recommended. The only small issue I have is that you wouldn't want to eat in the restaurant more than one night. Menu is nice, but limited. I think they would do a better trade if they offered a better choice of bar food in addition/ alternative to the restaurant. Breakfast, similarly nice, but could do with more variation. Have already booked for my next visit to the area, but think they could make a few small changes which could have a big impact.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Richard Thank you for your recent review of your recent stay with us and continued loyalty to our hotel. We are launching our new Autumn 1886 Restaurant and Bar menu this week with some additional choices following valued guest feedback. My team and I hope to welcome you again soon and please do not hesitate to ask for myself on arrival as I would love to hear your feedback directly. Kind Regards Andrea Paton, General Manager

"Best value, beautiful views"

5
29/09/2016

Really enjoyed staying at this hotel and was pleasantly surprised by the quality. We have not stayed at a Best Western for many years, but will definitely be doing so in the future. The view is beautiful, especially sitting on the outside deck of the bar area. Plenty of parking spaces if you have a car. Bus stop in front of hotel if need. Food was good and staff was friendly and very helpful.

"Excellent Hotel"

5
29/09/2016

This hotel is just amazing from check in to check out. Check In Staff were very welcoming and friendly nothing was to much trouble, both breakfast and the restaurant were amazing. We only paid a extra £20.00 for a classic double room with a view which is a upgrade from the standard classic double room, our room overlooked the park and you could see the pentland hills, best £20.00 i have spent and would definatley. recommend

"Nice property, a bit out of the way"

4
28/09/2016

Very good experience at Braid Hills. Very nice room with upscale large bathroom. Food quality and bar ambiance/service first rate. Ate at restaurant 2 evenings in a row as we found the food most satisfactory

"Spring visit to Braidhills"

4
27/09/2016

Nice old hotel in lovely residential area. Hotel well decorated and staff very friendly. We went as a family of five - 3 adults and two preschool children. Elderly grandma spent the whole weekend in the hotel during the day and enjoyed the company of the reception staff and lunchtime menu. We found the hotel great for our children, room was lovely and easy access to the city centre by bus for day trips.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. It is always lovely to hear following a guest stay and please be assured that your comments have been passed to our team members. Kind Regards Andrea Paton General Manager

"Edinburgh's finest"

5
27/09/2016

Although a bit further out of the city, there is an excellent bus service right outside the hotel - for me I would prefer the peace and quiet with easy transport links, rather than everything being on your doorstep but noisy & hectic.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. Kind Regards Andrea Paton, General Manager

"Wonderful service"

5
27/09/2016

Service is wonderful. Every time we visit the staff goes out of their way to make sure we are happy. We love the new room updates. Rooms are beautiful and clean. Breakfast is lovely and fresh. We have stayed here 3 times and plan to visit again!

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your 5* review of your recent stay with us and continued loyalty to our business. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"We keep coming back!"

5
25/09/2016

We have stayed at the Braid Hills several times over the last 2 years and always have a great experience. We stayed during the fringe, and hada great room looking towards the castle. As usual service was excellent and the staff were really friendly and helpful.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Jax Thank you for your continued loyalty to our hotel, we are delighted that you enjoyed your stay and hope you had a fabulous time at this years Fringe festival? My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Great hotel"

4
24/09/2016

Stayed for 3 nights for a birthday surprise. Our room was amazing, very spacious and modern with a huge and very comfortable bed. This is a beautiful hotel with really lovely staff who were all helpful and friendly. There is a bus stop right outside with frequent buses to and from the city centre. We loved it all and will definitely be back.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Mandi Thank you for your lovely review and a very Happy Birthday from the team at Braid Hills. Kind Regards Andrea Paton General Manager

"Absolutely recommendable!"

5
22/09/2016

Very friendly staff, great breakfast, clean and trendy room, would stay there anytime again. Hotel is only some minutes from my son's student apartment so this was very handy. On our next Edinburgh visit we know where to stay!

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your 5* review of your recent stay with us. My team and look forward to welcoming you again soon. Kind Regards Andrea Paton, General Manager

"Enjoyable stay"

4
21/09/2016

The hotel sits in a commanding position on the south-side of Edinburgh, with great views over the city. There is a lovely terrace outside the restaurant and lounge bar, which makes the most of the view, and in the lobby there is comfortable and ample seating. A frequent bus service to the city centre is just a couple of minutes walk. Our room was in the annex. It was very light and had a spacious en suite. It was also nice and quiet, in spite of the busy road nearby. Breakfast was a hot and cold buffet with a reasonable selection of good quality items (although the black pudding was rather dried out). We also enjoyed a well prepared and tasty dinner in the restaurant. The staff were very pleasant and helpful and helped to make our stay most enjoyable. We would certainly stay there again.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Ann Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful view of the city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Anniversary break "

5
21/09/2016

We were here last week for our anniversary from start to finish we thoroughly enjoyed our stay staff were very friendly and helpful food was excellent the view from our room was excellent. I would highly recommend this lovely hotel

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Jenny Happy Anniversary and thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Family friendly hotel"

5
20/09/2016

We have visited the Braids on a number of occasions, and it just keeps getting better. They looked after us splendidly when my sister hosted her birthday party here in January 2016. The service they gave us was wonderful and the attention to detail was exemplary which made for a wonderful evening and a very happy memory for my sister, family and friends.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Janet WOW we are delighted and very thankful for your fantastic review of our hotel and events team. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Good value for money"

4
19/09/2016

Stayed a few times at braids hills when looking for a bargain trip to Edinburgh. A bus ride into city centre, bus stop immediately opposite hotel. If you like walking , lovely walks close by, ask at reception- very helpful staff. Rooms been refurbished since our first visit. Would def recommend

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Janet Thank you for your review, we are delighted that you continue to choose our hotel when you visit Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Lovely hotel with excellent service"

5
19/09/2016

We stayed at the hotel for one night on our way home after a stay in the Highlands. Everything about our stay was outstanding - a warm welcome on arrival, a beautiful clean room, excellent meal in the restaurant and a hearty breakfast. All staff were friendly and attentive and seemed to enjoy their work. Will definitely stay again. The views across Edinburgh are amazing with the added bonus of glorious sunsets.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear David Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and were blessed with an amazing sunset from our decking (my team and I are very lucky) :) My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Good Service But All A Bit Tired"

3
18/09/2016

Very good staff but the hotel is looking a bit shabby and needs a bit of refurbishment. Food in the restaurant was reasonable value but is very basic and not the place to order a salad unless you like plenty of onion in it! Certainly not worth close to £100.00 for B & B, plenty of better places for similar prices. It is also a taxi or bus ride out of the city.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Frank Thank you for taking the time to review your recent stay. Please accept my apologies on behalf of the hotel if you were unhappy with your bedroom, 95% of our bedrooms have been completely refurbished in the past 12 months. You did not mentioned the date of your stay I am unable to check which bedroom particular you stayed in but please be assured I will discuss your comments with my management team. If you have any queries please do not hesitate to contact me. Kind Regards Andrea Paton General Manager

"Solid four star hotel"

4
18/09/2016

The room was large and well appointed; bathroom nice design and fixtures. However, there were other rooms which were much smaller. Building was a large home at some point, Best Western bought it recently and remodeled, so all the rooms are different. They could have placed the furniture a bit differently, for TV viewing. Very quiet residential neighborhood, which is why I chose it. Easy to get to the main roads but not needing to drive through Edinburgh (which is a nightmare). Take the bus, stop was right outside the hotel. We had some issues with keys not working but no big deal. Breakfast bar was basic, nothing exciting, but tasty. Restaurant for dinner was a bit pricey. The hotel was quiet. They actually had a big wedding reception starting as we arrived, and I was concerned about the noise, but didn't hear a thing all night. Pleasant staff. Had no problem with adequate onsite parking (free). We would stay here again. Price was reasonable. Nicely appointed common spaces, library too. Solid four star hotel. This hotel is out of the way and not a lot of restaurants nearby.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear John Firstly, I would like to thank you for taking the time to a review following your recent stay at the Best Western Braid Hills Hotel. Braid Hills was built as a hotel in 1886 and most of the bedrooms retain the original layout which does mean all of our bedrooms are individual in size and design. I am delighted that you enjoyed your bedroom and found the hotel to be of a 4* standard throughout. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Excellent!"

5
18/09/2016

Me and my husband stayed here for the night for our short honeymoon. We booked a deluxe double room and it did not disappoint! Absolutely beautiful - best hotel we have ever stayed in - we were provided with a complimentary bottle of bubbly which was such a lovely touch. Claire on reception is such a nice lady and super friendly! When we arrived we were told our room was above the function room and there was a wedding on, we were then asked if that was ok or if we would like to be moved. Because we are not miserable we said it was fine (music went off at 1am like any other wedding function and we had no problem with it what so ever) most hotels have weddings every weekend so if you don't want to hear the music, don't book into a hotel ?? food was brilliant, breakfast was the same. We have already decided to come back for our anniversary!

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Lexi Thank you for your 5* review, we are delighted that you enjoyed your honeymoon stay at our hotel. I will personally pass on your kind comments to our Front Office Manager, Claire. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Room next to wedding venue"

2
17/09/2016

Nice llooking hotel,not too far from the centre,entering the room their was a little smell of damp,as we were only in and showered and out no real issue, on return around 22.00 we had a drink in the bar not too expensive, but heading to the room we realised their was a wedding venue (disco) on.which was very loud till 1am which is the last thing you want on a night away from home! The breakfast was inclusive with variety but I found the fried food not so!

"Off center, but very good place to stay"

5
06/09/2016

This hotel is not in the city center, which is a disadvantage, but the service is very good: very friendly, good quality breakfast with nice diversity in warm and cold dishes, good bed and clean bathroom.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to complete an online review following your recent stay at Best Western Braid Hills Hotel. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Excellent hotel"

5
02/09/2016

Braids Hill Hotel is an excellent hotel to use whilst staying in Scotland, it is conveniently located on the south side of Edinburgh. The rooms are very good and the staff are very professional but approachable

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Ken Thank you for your 5* review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Great Hotel"

5
31/08/2016

I have stayed here before. It has now been refurbished and it is lovely. The rooms have been renovated sympathetically as have all the public places in the hotel. My only down points were the height of the television which could give you a sore neck (although I do understand why it was situated in its position) and the bedside lamps had black shades which gave no light for reading etc. Breakfast was lovely. As we were visiting family I cannot comment on the restaurant at lunchtime or in the evenings. I would definitely recommend this hotel. Even if you are attending the Edinburgh festival. It is a little way out of the city but the bus is very quick and very reasonably priced.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Liz I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. It is always lovely to hear following a guest stay and please be assured that your comments have been passed onto our departments to make improvements where possible. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Fantastic Views over Edingburgh"

5
30/08/2016

Wonderful hotel, we had a fantastic room , with a great view of Edinburgh. Very attentive staff would highly recommend this hotel for a relaxing /Romantic week end break. Fridge in room would have been nice, but staff were happy to supply Ice Bucket for Champagne.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Firstly, I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. Our hotel was built in 1886 and most of the bedrooms retain the original layout which does mean all of our bedrooms are individual in size and design. If you do stay with us again please do not hesitate to request a bedroom with a refrigerator and my team will endeavour to make your stay as comfortable as possible. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Best all rounder"

5
29/08/2016

We stay here time and time again when visiting relatives in Edinburgh. The staff are the best nothing too much trouble. The rooms have been refurbished to a really good standard. Toiletries, tea/coffee in room. The bus stop into town is just down the steps at the side of the hotel every 10/15 minutes. What could be handier. Internet access good according to my daughter.

BraidHillsGM, General Manager at BEST WESTERN Edinburgh South Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you continue to choose our hotel when visiting Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"EXCELLENT ARRANGEMENTS FOR WAKE"

4
28/08/2016

I was there for a wake last September. The arrangements and food were excellent, though the staff had to be reminded to bring one of the items! The 30 of us were able to sit on the terrace in front of the hotel in the warm afternoon sun. I'm told the rooms are good as well.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Johnlefley407 Thank you for taking the time to review of your experience of Braid Hills Hotel, my team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Disapointing"

3
27/08/2016

Despite good first impression and friendly reception staff stay was dis appointing - 1st room had broken wardrobe door, room smelt, no iron, phone broken. Housekeeping v helpful, moved us - 2nd room lovely and provided iron and board. Breakfast very disappointing, it felt like cueing for school dinners, and we had to make several visits to collect the cooked breakfast, as they ran out. Food was only luke warm. We were only there for 1 night and paid nearly £200 and don't feel that we got value for money at all.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Tracey Thank you for taking the time to review your recent stay. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. The issues you raised with your bedroom were reported immediately to our in house maintenance team by our Housekeeping Manager and have now been rectified. I am pleased that your alternative room did meet your expectations. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during breakfast and please be assured I will discuss your feedback with the management team. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton General Manager

"Lunch under the sun"

4
25/08/2016

It was a beautiful day so we sat on the lovely decking . Staff were very friendly and helpful. Food was fresh and very tasty I had a mug of soup and it was extremely large.Fish pie was full of white fish and salmon.We would definately eat there again .

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Visitor458 Thank you for your recent review, we are delighted that you enjoyed your visit to our 1886 Restaurant & Terrace (we are glad the Scottish summer shined on you). My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Wedding at Hotel - Excellent"

5
22/08/2016

We attended a wedding at the Braid Hills hotel last Friday and it was superb. Tracey and her events team made everyone feel incredibly welcome and nothing was too much trouble for her and her enthusiastic team. The Wedding meal was fantastic and all the guests were raving about the quality of the food. We did not have great weather for the wedding but that was more than made up for by all involved at Braid Hills Hotel, would thoroughly recommend for anyone wishing to book a wedding or function.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear CraigN687 I would like to thank you for taking the time to review your recent attendance at a wedding at Best Western Braid Hills Hotel. It is always lovely to hear customer feedback following an event and please be assured that your comments have been passed to our Heads of Department and staff. Kind Regards Andrea Paton, General Manager

"Very Nice Hotel"

5
13/08/2016

Braid Hills Hotel is a very pleasant hotel, our check in was excellent, we had booked a standard double room but they upgraded us to a better room at no extra cost. The room was large and very nicely decorated, the furnishings were excellent and the bed comfortable. The bathroom was very clean and had everything you could need. The breakfast was well cooked with plenty to choose from. Although the hotel in quite a way outside the city centre, there is an excellent bus service into the centre from just across the road from the hotel, the number 11 runs every 8 minutes. The only negative is that there are lots of stairs, we had to go up the stairs then down stairs to get to our room, however we certainly would stay there again and have no hesitation in recommending this hotel to fellow travellers.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"The BEST staff, fantastic breakfast, beautiful property, nice rooms!"

5
11/08/2016

Can't say enough. The staff were wonderful, especially Wayne who took a difficult evening and fixed it all! While he was sorting out our problems, made sure we were seated comfortably and offered tea! the hotel has a very fine restaurant, with excellent food. Dinner was marvelous with a nice wine list. The breakfast buffet was fantastic. They served full Scottish breakfast including potato scones, sausage, eggs, bacon, tomatoes,etc. The hotel is away from the main bustle of the town which means during festival time you can actually sleep. The hotel is beautiful inside and out, gives the feelings of a small castle, but totally modern rooms. The bathrooms are lovely and newly redone. The beds are nice. The lobby even has a library for guest use. There is a beautiful park that is just down the hill with a creek running through it and this makes for lovely walks. As with most historic buildings, you will walk up to your room although they have a bellman to take your bags, just ask! They have wifi internet as well.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest WOW - Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Overnight stay"

5
11/08/2016

We booked this hotel on spec when we arranged our tickets to the Edinburgh Military Tattoo. The staff at reception were excellent and made us feel very welcome. They helped us to arrange a taxi to the Castle and nothing was too much trouble. The room was lovely and exceptionally comfortable. We had a bar snack and it was delicious, would recommend the haggis bon bons. If we go back to Edinburgh I'd definitely stay there again 5* from me.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Barbara Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the Edinburgh Military Tattoo show. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"No lift and huge stairs"

3
10/08/2016

This hotel is not close to the city or eating establishments. Got quite a shock that there were no lifts in the building. Very hard if you are an international visitor with relevant luggage to negotiate getting to the third floor rooms. Would not recommend for middle aged people.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Sandy M Thank for taking the time to review your recent stay with us. The property was built in 1886 without the capability to install an elevator however during our refurbishment we have upgraded our ground floor bedrooms and installed secure, level access to these bedrooms from our car park. If you are planning to stay with us again and would like to request one of these bedrooms please do not hesitate to ask at the time of booking. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Excellent meal"

5
08/08/2016

I was recently here on business and we ate in the restaurant. My meal was excellent (fish pie), and the service was to a professional standard. We were served within good time, even though a wedding reception meal was taking place concurrently. Very impressed

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Pamela and Keith Thank you for taking the time to complete a review following your recent stay at Best Western Braid Hills Hotel. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. Kind Regards Andrea Paton, General Manager

"Bedroom"

4
05/08/2016

Lovely room after upgrading some hiccups regarding hot water Big issue with tv almost located on ceiling Took picture of it on iPad Otherwise friendly staff Breakfast good Staff good and friendly did agree about position of tv

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Elizabeth Firstly, I would like to thank you for taking the time to review your recent stay and compliment our friendly team. As our hotel was built in 1886 and most of the bedrooms retain the original layout which does mean all of our bedrooms are individual in layout including the positioning of the TV's. If you do stay with us again please do not hesitate to speak with reception who will endeavour to make your stay as comfortable as possible. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"excellent friendly, cheerful staff and good food"

4
02/08/2016

Excellent hotel, room was small but adequate, great bathroom facilities. Had a meal and a few drinks on the night, staff were chatty and cheerful, food was excellent. Good nights sleep and a filling breakfast.

"Ok, but not more than that"

2
31/07/2016

Welcome at reception was good. Free parking and good wifi. No elevator, while our room was on the 2nd floor. When we opened the cabinet we found a pair of used socks....how can that happen if room service works properly? Worst breakfast during our 10 day UK&Scotland trip. Butter not refrigerated at all ? Please.. Staff during breakfast seemed to be bored or maybe they just had to get up too early. Overall package does not justify the price. Can not recommend at all.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review following your stay at our hotel. I would like to take this opportunity to apologise for the discovery of some socks in the wardrobe, please be assured I will discuss this with our housekeeping manager immediately. I will take your comments regarding breakfast on board, we are constantly making improvements to our breakfast service to offer our guests a convenient but friendly service with lots of continental and hot options. Kind Regards Andrea Paton, General Manager

"TV was broken and no towel change"

1
29/07/2016

One week Holiday on the hotel. On the second day one man came to see broken tv and he promise to check it out. Never seen him again. When there was towel change they change two towels we had four. Never go in that hotel again.

"Quaint, charming hotel with great service."

5
29/07/2016

Our family stayed here and we loved the place. It's a charming building with plaid carpets, and stained glass windows overlooking a nice park. It's got a bus stop just down some stairs, which made getting around the city quite easy; this was good, considering the hotel isn't right in the middle of the city, but we got family bus passes during our stay on the advice of one of the staff. Our room had a lovely view of the city. It was very quiet. The bathrooms were very nice and spacious. The breakfast was nice (my husband enjoyed the kippers, which are by request). Everyone working here was very friendly and helpful and eager to offer recommendations and advice when we needed anything. I would definitely stay here again.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Amy Thank you for your fantastic review of your recent stay with us. We are very lucky to be slightly outside of the city centre but serviced by a great local bus which offers all of our guests a town and country experience. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Braid Hills Hotel "

5
25/07/2016

Beautiful hotel . Lovely large bedroom tastefully decorated ,very clean. Very pleasant helpful staff. Breakfast has plenty of choice and very tasty. Had food in the restaurant in the evening this was excellent too. Bus stop right outside hotel with easy link to Edinburgh.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear fruity42 Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Fantastic week"

5
24/07/2016

I've just spent a week at the Braids Hill Hotel as part of a trip back to the UK from the New Zealand. It was a great spot, easy for friends and family to join me. My room was on the small side, but very comfortable with a new ensuite shower (with a rain head as well) and coffee/tea making facilities. We enjoyed the restaurant almost every night - the food was great and the serving staff were excellent. The wifi worked well. Although out of town, it is easy to get to Princes Street on the number 11 which stops virtually outside. The staff are very helpful and friendly. We'll definitely be going back again!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear ricknalispencer Thank you for your fantastic review of your recent stay with us, we are delighted that you all had a fabulous time. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Hot summer night"

3
20/07/2016

The hotel has free parking and a bar that is open late. That was the highlight of my visit. The room was a sauna and didn't have a fan or any way of cooling it down. The bathroom was remodeled and very luxurious. The ambiance of the hotel was slightly creepy but it is also its charm. I wouldn't of wanted to stay here as a solo traveler.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Nancy Thank you for your recent review. I would like to apologise that your bedroom was too warm. We do have some fans on site for our guests convenience however we are having an usually warm summer this year. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Braid Hills Hotel"

5
19/07/2016

Lovely hotel, really nice, helpful staff who made everything run very smoothly. Good meals, lots of choice for breakfasts. The sound proofing was very good as well on our 2nd night there was function going on, we thought that we would have been kept awake by noise but once in our room which was only 4 doors away from it we couldn't hear a thing it was brilliant. Great to stay in a hotel the at the channels advertised actually work. Would definitely go back and stay again when ever we could, recommend it highly.

"Pleased with all aspects of our stay."

5
17/07/2016

We stayed in one of the 'Club Rooms' which were across the car park from the hotel. Modern, clean and very comfortable. We had our evening meal and breakfast in the hotel's restaurant. Great food and excellent service. Hotel had free car parking. We'll definitely be back.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Annecatherine Thank you for your lovely review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Life saver "

5
16/07/2016

We got stuck at an awful hotel... Looked at the reviews for here and tried our luck... What a surprise... Extremely welcoming and helpful staff. our room was beautiful a little bit small but not a problem. Very very clean, plenty of plug sockets! Alarm clock with iPhone charger too! Big tv on the wall with loads of channels. Shower was good hot water and a good flow rate. Beautifully decorated. Restaurant food was very nice and very well priced. Will be coming here again 100%

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Emma Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Nice hotel, no sleep"

3
16/07/2016

The hotel is nice and the view is lovely. Our complaint is that we were assigned room 205, and were not told there would be a wedding reception that evening. The music and DJ were clearly heard in our room until 1 AM, and at 3 AM it sounded like the staff was restocking. We had very little sleep, and when we talked to the receptionist, her response was an apparent lack of concern. Very disappointing and we would not stay there again.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review following your stay at our hotel. I would like to take this opportunity to apologise for the disturbance you experienced during your stay. We do have a 24 hour team at the hotel and our Night Manager is always available to assist with any issues overnight. If you would like to stay with us in the future please do not hesitate to call the team direct who can arrange a quiet bedroom for you, far away from any function suites. Kind Regards Andrea Paton, General Manager

"Definitely going back"

5
13/07/2016

An absolutely lovely hotel, raised high up and overlooking many views of Edinburgh. There is a regular bus service which stops directly outside the hotel which is great for getting into the centre of town, takes about 20-25 mins We went in on the off chance there would be a room available, there were no standard rooms left so settled for a more expensive one, but then the receptionist upgraded us to a luxury room, and what a room, it had a bay window, fitted with a window seat and table, the tea and coffee making area was nicely concealed, complete with a little sink and fridge.The other side of the concealed area was a concealed desk and chair. The floor had a lovely thick carpet and was completed with a king size bed. The room was nicely decorated and the bathroom was modern with a fantastic shower in it. The staff were exceptional in every degree.We didn't have an evening meal but the breakfast was delicious, freshly cooked, plentiful and well served.Have already booked a return visit.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Linda K Thank you for your fantastic review of your recent stay with us, I am delighted that you enjoyed the newly refurbished bedroom - that particular bedroom is one of my personal favourites due to the amazing window seat area. My team and I look forward to welcoming you on your return visit. Kind Regards Andrea Paton, General Manager

"Solo Vacation"

5
12/07/2016

This hotel was charming, the staff were super friendly and helpful the Dining room had great food and the bar was lovely. My room was stellar and the views from my room were stunning! I can not wait until I can go back!!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Wolffie73 Thank you for your fantastic review of your recent stay with us. My team and I can not wait to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Suprisingly Good"

4
11/07/2016

Not expensive so didn't expect much as a colleague had booked for a Business meeting, but was pleasantly surprised. Great view and location over Edinburgh. Rooms small but nice. Bar is great and might have spent a bit of time there. Parking a bit tricky when full if you have a big car, next time I'll bring the Mini ! Staff really good, but best was the value compared to city centre and it's not that far away, especially by Taxi

"Will return"

5
11/07/2016

We stayed Saturday night here,we stayed here 33yrs ago so we were curious too see how it had stood up to time,well we couldn't have been more impressed if we tried. It was an absolute delight to be able to return and find the quality, if anything had definately improved over the years. So trendy now,the room we had was fantastic,a wee bit private garden out the back,through a wee kitchen,very nice. The bathroom was so beautifully decorated, very tastefull,great shower,the room itself was very comfortable as was the bed,and the room was spotlessly clean too. The breakfast was excellent and of good quality,i asked for poached eggs and that was no problem. The staff at all levels were so nice and accommodating,makes all the difference. We got the bus into city and got taxi back at night, £8 50,very reasonable. Definately use the hotel again,great value for money and great service from all.

"2 night stay"

5
10/07/2016

fabulous hotel, lovely building, so very well presented, staff were attentive and always happy to help. We were upgraded to a room with a view, which was unexpected and a bonus.. Facilities were excellent. comfortable bed, clean, well furnished, again well presented and a fab stand alone shower. Lovely buffet style breakfast and made me a lovely veggie breakfast on request, which was tasty too. We had one evening meal there which was excellent, the wine choices were good too. While the hotel is about 2 miles out of the city centre, there was a bus stop opposite with frequent buses which made the hotel perfect for us. Thank you again and we look forward to visiting again.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Jenandian Thank you for your fantastic review of your recent stay with us and your dining experiences in 1886 Restaurant. My team and I hope your choose our hotel next time you are visiting the area. Kind Regards Andrea Paton, General Manager

"Island visitor"

4
07/07/2016

Very comfortable hotel. Room was huge with wonderful park/city view. Restaurant food excellent with wide choice. Staff extremely helpful and friendly. On downside - lots of stairs, but they keep you fit!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your fantastic review of your recent stay with us. As our hotel adheres to the original layout of the building when built in 1886 we do not have the capacity to install a customer lift and some of our bedrooms are approached with stairs, my team are on hand to assist with luggage if required. We do hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Excellent hotel with superb views of the city"

5
06/07/2016

This is fantastic gem of a hotel ideally situated for getting into the city centre. The hotel offers some fabulous views over the city from both the reception bar and the outside seating area. On arrival at the hotel you find very pleasant and helpful reception staff. Check in is a slick operation. The rooms have all recently been refurbished to high standard and you would be forgiven for thinking you were in a five star luxury hotel. Bed was very comfortable and a great shower in the morning. Bar is well appointed with a great selection of beers and spirits and it is all exceptionally reasonably priced for the city (no rip off at the bar !), didn't have dinner in the hotel due to the lure of the city ! Breakfast was great, fantastic selection of traditional Scottish, to continental, self service so eat as much as you want. All in all this is a brilliant hotel, well positioned, with first class friendly staff ! Highly recommend it.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and enjoyed our superb views of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Superb hotel"

5
01/07/2016

I loved my stay at this hotel. I was there for 2 nights and I wish I could stay for more. Lovely and friendly staff - right from checkin to checkout everyone was very pleasant and helpful. One guy (bald) serving dinner (on 29th June) was particularly very nice and friendly. I celebrated my birthday at 12 that night and he helped my husband arrange for a nice surprise cake. He also helped us to plan our future journey to highlands. A wonderful guy! Good rooms - rooms were very big, clean and rich decor. It had everything in it. Good natural light. Superb view. Good hot water in bathroom. Really impressive. Good wifi - the rooms actually had good wifi connection!! Good breakfast - had lot of variety and good taste. Location - slightly out of the city but well connected with 11 number bus service. Both the days we could easily manage our travel. Once even when our return journey was post 11 pm. A nice open green area in front of the hotel was very nice and scenic. I would surely recommend this hotel to everyone.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"business review"

5
26/06/2016

5 star all round service. Hotel is in an excellent position which makes the heart of Edinburgh easily got to by bus or taxi. Have stayed here 3 times now and they have improved each time which i didnt think was possible. Eat as much breakfast as you want which tops the staff off.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you continue to choose our hotel when visiting Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Ideally positioned for Edinburgh Centre"

4
24/06/2016

Well located close to City centre with pleasant, clean a spacious rooms. All facilities available although we had to ask for a television remote as the previous occupants had obviously taken it. Otherwise everything good, helpful staff and good food

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear GregRashbrook Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Wonderful Braid Hills Hotel"

5
20/06/2016

I have been coming to this hotel for some time. The welcome one receives is so warm and friendly. The service is second to none. I thoroughly recommend this fantastic Hotel.. Tracey Robertson and her excellent staff will make your stay one to remember!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Andrew Thank you for your recent review, we are delighted that you choose our hotel when visiting this area. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Quite Comfortable hotel"

3
18/06/2016

Hotel about 15 minutes outside Edinburgh. We stayed there for a night. We were placed in the annex in a nice room but felt a bit out of it. The room was accessed by a steep staircase which was a bit of a struggle, A little disappointed that we were offered no help in getting the room especially in the rain. The evening meal was quite nice but not exceptional; The breakfast was good.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Wrappo Thank you for your recent review and I am deeply sorry we did not exceed your expectations on this occasion. If you do decide to stay with us again please do not hesitate to mention at the time of booking you would much prefer a bedroom located in the main hotel building. Kind Regards Andrea Paton, General Manager

"Great visit"

4
15/06/2016

A really well situated hotel just outside central Edinburgh but in easy reach by car or public transport. Comfortable room with nice view, generous sized double bed and very clean. We liked the traditional building in keeping with the city and the convenience of bar and restaurant. Plenty of easy parking in the hotel grounds. Recommended

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Ian Thank you for reviewing your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Motorbike trip "

5
12/06/2016

Arrived early but were accommodated early thanks to the lady on the reception who was so helpful. Hotel longer bar was excellent as was the service from the bar staff. Food also of a high quality. Very comfortable, warm rooms. Thank you for an enjoyable stay.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Highly recommended"

5
10/06/2016

I stayed in this hotel 25 years ago for a sales conference. Haven't returned to Edinburgh since but this time I was looking for somewhere for a vacation trip with my wife and remembered that I had positive impressions last time, so booked on line for a 3 night visit. This hotel was good last time around for a business meeting. This time it proved an excellent base as a tourist. I cannot recommend this hotel highly enough as a base for a holiday visit to Edinburgh. If you arrive by car, access from the A720 Edinburgh by-pass is simple and convenient. We had lots of places to visit in the city but, after a short analysis, concluded that our hire car wasn't particularly practical to get around - the traffic is something of a nightmare and parking often problematic. Thus we ditched the car (ample free parking at the hotel) and opted to use public transport. I have to say the bus system is superb! Frequent services and ride all day for £4 - and the bus stop is adjacent to the hotel, what more could you ask? The hotel itself - apart from the location and views of Edinburgh, which are without parallel? I don't bother to write many reviews on this website, others have said it all before me so I don't feel I can add anything. On this occasion though I would like to say that my wife and I had a wonderful 3 days based here on our visit to Edinburgh. Without exception, from the staff on reception, through all of those in the restaurant to the chambermaids, everyone was friendly, helpful and attentive. A credit to them and also the hotel management. The hotel is decorated and maintained to a very high standard and considerably better than the others (of the same star rating) we stayed at during our tour of Scotland. The service and food in the restaurant were both excellent and the prices for food and drinks very fair. If this is a norm for the Best Western chain of hotels I will certainly look to use them again as it is a first class advert. Just one word of caution, if you have trouble managing the stairs, ask for a room as close as possible to the ground floor as the hotel, as we were told,has no lift. With this caveat I would not hesitate to recommend it to the discerning holidaymaker or business visitor to Edinburgh.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Worth a Visit"

4
09/06/2016

An impressive hotel situated at the top of a hill overlooking the suburbs of Edinburgh. There are two terraces with tables and chairs with great views. The staff are friendly and efficient, the food is very good (and generous!), and it's reasonably priced. All in all, an excellent hotel.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Fantastic spot for a family break!"

4
03/06/2016

We have just returned from a 4 night stay and had to write a review, we were so pleased with our holiday. We were a family of four, 2 adults and 2 children aged 5 & 7 and had booked a deluxe/family room. On arrival all the staff we encountered were friendly and helpful, our room was fantastic, and possibly the best family room we have ever had certainly in this country. There was plenty of space in the sleeping area and a small kitchen area complete with cupboard space, small fridge and sink, a real help when you are travelling with younger children. The children slept on a sofa bed and we had a double (actually two singles together so you could go twin) and all were very comfy. There is a huge tv in the room and plenty of wardrobe space, armchairs and a coffee table. As we had rather luckily timed our visit to Edinburgh during a freak heatwave we had afternoon tea on the terrace when we arrived, the food was lovely and all freshly made. The hotel is situated a very short walk to the bus stop with frequent buses down into town, there is a steep set of steps however so the hill may be preferable if you have buggies or wheelchairs. Opposite the hotel is a really lovely park with plenty of space for kids to run around in and a lovely stream running through it. The hotel breakfast was lovely, a buffet style with plenty of choice, all staff at breakfast were attentive and friendly. We ate at the hotel a few times and due to the weather were able to eat out on the terrace, you have spectacular views all round and can see the castle from the hotel. I can highly recommend the sharing platters! I am genuinely surprised this hotel is only 3 stars, it really did surpass our expectations. If you are looking for a city break to Edinburgh but don't want to be in the hustle and bustle of town this is THE perfect spot, we were so impressed and happy with our stay we will be returning close to Christmas to enjoy the festivities then. Highly recommended!!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Kposkitt I would like to thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel and for the lovely comments you have made. We are certainly very lucky with our amazing terrace and the weather over the past week has been fantastic for our guests to enjoy the surroundings. Haste ye back! Kind Regards Andrea Paton, General Manager

"Overall I was very pleased with this hotel. The view from my room was beautiful. The room itself was very clean and comf"

4
03/06/2016

I stayed at the Braid Hills Hotel for two nights earlier this week. Overall I was very pleased with the hotel and the staff, especially the ladies at the reception desk who were very friendly and helpful. The view from my room was beautiful and the room itself spotless and extremely comfortable. The only negative point was that I did not receive the 4.15 am wake-up call I had requested in order to get to the airport for an early flight. The (extremely friendly) lady at reception who helped me order my taxi assured me this would be no problem. Luckily, I woke up myself at 4.30 am (goodness knows how) and just managed to make it down in time to pay my bill and get the taxi to the airport. The gentleman at the reception did not really appear to be bothered by the fact I had not received this call (I think he had been hoovering at the other side of the hotel when I came downstairs and was probably unaware I had requested it - I didn't have time to investigate further). However, if I had not woken up myself without an alarm, I might have missed my flight.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Sheilahardie Thank you for taking the time to review your recent stay. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. Please accept my apologies on behalf of the hotel for lack of wake up call on the morning of your departure and please be assured I will discuss your feedback with the management team. Kind Regards Andrea Paton, General Manager

"A value for money Hotel"

4
02/06/2016

This was my second visit to this hotel. The staff at reception where very helpful and made us feel very welcome. The room was clean and well prepared. Breakfast the next morning was very good with a good selection of fare to be had. The staff where very attentive and polite. This is a good hotel to stay in while visiting Edinburgh.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Paul Thank you for taking the time to review your recent stay at the Best Western Braid Hills Hotel. We hope to welcome you again next time you are visiting Edinburgh. Kind Regards Andrea Paton, General Manager

"our stay in Braid Hills Hotel"

4
31/05/2016

We had a very pleasant stay at the hotel for two nights. Very pleased with the quality of the services. All members of staff were helpful and did everything possible to make our stay very comfortable.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Ashish Thank you for taking the time to complete our questionnaire following your recent stay at the Best Western Braid Hills Hotel. Kind Regards Andrea Paton, General Manager

"Great place to say"

5
31/05/2016

Only stayed for one night, great room, had a great view. We were on the top floor, no lift, so if you not great with stairs make sure you get a ground floor room. Maybe a bit far out. There was a bus stop very close buy though. Friendly staff. Car park got full, we had to park on the street, but was free.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest I would like to thank you for taking the time to complete a review following your recent stay at the Best Western Braid Hills Hotel. Kind Regards Andrea Paton, General Manager

"Mid Budget Hotel"

3
31/05/2016

Had a nice room that had been refurbished, but still retaining the character, pity that a little more wasn't spent removing the few old flatpack style items of furniture though. Overall a pleasant stay with very help full and pleasant staff. Found out later that it was the Edinburgh Marathon weekend hence perhaps the price which way to high for this level of hotel.

"Collinton Dinner"

4
27/05/2016

Stayed here for a night while at dinner in Colinton. Picked on location but very pleasantly surprised. Large room newly done up. Slightly strange tv above wardrobe but avoided crick in neck! Staff friendly. Did not eat but dining room looked good and pleasant place to sit. If do not want to stay in centre certainly worth a thought.

"Nice hotel, bad Street access by bus "

4
26/05/2016

Steep flight of stairs from Street so access to city is difficult with luggage. No elevator inside either. otherwise lovely old fashioned hotel. Bed comfortable, bathroom modern and décor stylish and pretty. Get breakfast in Morningside or Bruntsfield where there are upscale bakeries and cafes.

"Lovely hotel, dreadful cooked breakfast."

3
23/05/2016

I like Best Western Hotels. Their atmosphere evokes staying at old country houses, without the tedium of having to spend the afternoon shooting at defenceless birds, before breaking your teeth on unremoved pellets, when they are served up for dinner later on in your stay. The staff are usually attentive and friendly and the food is usually good. I found a late deal for a single room here. I had been expecting a broom cupboard, but the room was a good size for a single, had obviously been recently refurbished, was very comfortable and spotlessly clean. I was welcomed by friendly staff when I arrived and soon settled in for a good night's sleep, looking forward to the rare treat of a cooked breakfast. So far, all good. I do not function very well in the morning without that first cup of coffee when I wake up. A minor irritation I know, but there was no coffee on the hot drinks tray in the room. Not only did I not have time to call anyone, but I did not feel that the good staff of Braid Hills Hotel were ready for the sight of me in PJs at that time of the morning so, after a quick shower, I headed down for breakfast. The reason I have not given 5 stars is that the cooked, buffet breakfast was a dreadful disappointment from start to finish. The staff were friendly and helpful. I walk with the aid of a stick and a very nice young man called Adam ran round after me, carrying things I could not manage. He brought fresh coffee, which I really should have drunk to fortify me for the toaster/incinerator experience which followed. The toaster is one of those conveyor belt types that you put bread in at the top, go off to get your breakfast and then usually come back to find that someone else has taken your toast from the bottom and you have to start again whilst the rest of your meal goes cold. Not so this time, as the settings on the toaster were such that my bread was metamorphised into 2 smouldering lumps of charcoal. Lack of coffee, combined with my shock at the state of the buffet started to take its toll. Young Adam manfully stepped up to make me some more toast whilst I went to sit down. There are a few items like kippers that you can order direct from the kitchen. I ordered fried eggs from the kitchen and they were ok. Other than that, the hot food was in steam heated containers from which you could help yourself. The bacon was piled so high that the lid would not fit on the container. It was flaccid and bland and horrible. It tasted steamed and was barely luke warm. The scrambled eggs looked revolting, they had a greeny greyish tinge and were solidified lumps sitting in watery fluid. The mushrooms were cold. Wet on the outside and raw in the middle. I am not sure if they were supposed to be steamed or boiled, but they were neither, and tasted horrible. The tomatoes were cooked on the outside, raw in the middle and tasteless. It was a massive disappointment. I had to dash to a meeting, or I would have taken this up with the hotel. I feel that it let them down terribly. Judging by the different nationalities at the breakfast tables, there are people in more than a few parts of the world that think that a full Scottish breakfast is a foul and flaccid thing. Most of them had cereal. You may think that this is a lot of fuss about a breakfast, but to me breakfast is as important as bed. I had a very good deal, but had I had to pay the £14.95 that the breakfast was advertised at, I would have demanded a refund. The quality of the food could be improved a thousand fold if it were cooked on demand. This would be more labour intensive, but would save a lot of wasted food and make for a lot of happier customers who would want to return. Even with the deal, I don't think I would go back, as I would prefer to stay somewhere where the breakfast is good.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear SwanningAround66 Thank you for taking the time to leave a review following your recent stay at our hotel. Firstly, I am pleased to note that you found the room to be very comfortable and spotlessly clean, I can confirm that the room that you stayed in has been recently refurbished as part of our 71 bedroom rolling refurbishment schedule. I am also pleased to hear that you were welcomed by friendly staff. I am very sorry to hear that there was no caffeinated coffee in your room. The tea/coffee making facilities are replenished daily and should you require more this can be delivered to your room. I am disappointed to hear that you felt your breakfast did not meet your expectations. We take pride in providing food to our customers that is both cooked freshly and sourced locally. I can fully appreciate a full cooked is not to everyone's taste so we also provide an extensive continental selection in addition to healthy hot items cooked to order. The toaster is indeed a ‘conveyor belt' style, and is adjustable. Presumably, before yourself, a guest must have made an adjustment as checking this setting is part of our breakfast team morning check-list. I am delighted to hear that Adam helped you with your breakfast; he is indeed a valuable asset to this hotel and it is always refreshing to hear that a member of staff has excelled in providing good customer service. I do hope that you will return to the hotel and of course our team is happy to provide a full plated breakfast, cooked to order if this would be more preferable to you. Kind Regards Andrea Paton General Manager

"Great weekend"

5
22/05/2016

What a lovely stay! The receptionists were very welcoming. Our rooms had been upgraded and both were beautiful. A secret staircase in mine led to an upstairs double bed. Very comfortable twin beds in the main part of the room with exceptionally clean ensuite. Breakfast was buffet-style and it had a great selection. Would love to go back!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear EstAmalfi Thank you for your lovely review! My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Short break"

5
15/05/2016

Had a very good stay here. We booked the executive room which had wonderful views over the valley in front of the hotel. The room was spacious and elegantly decorated. The bathroom had both a bath and over bath shower. Water in the room was replenished when empty. The hotel staff were friendly and the food was good. The breakfast whilst a buffet was kept well stocked and had good haggis portions too. The hotel had a good relaxed atmosphere. We felt this hotel exceeded its star rating which may be due to lack of a lift (we were asked on arrival if we wanted help with the luggage), or some facilities but this did not detract from a great stay.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear 1RDavido Thank you for your generous review following your recent stay, we are pleased that you enjoyed our refurbished bedrooms and stunning views. We hope you will choose our hotel next time you are visiting Edinburgh. Kind Regards Andrea Paton, General Manager

"Good hotel, not too far from the city centre"

4
09/05/2016

Stayed over the weekend. Room was at the back and small. But other rooms looked good and spacious. Worth requesting larger rooms with elevated views, as we looked out at the car park. Public areas are great and well furnished, ditto the bar and restaurant. Terrace area looks good too. Worth a visit and good car parking, which is hard to find in Edinburgh.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review following your stay last weekend. As we are a Victorian property which maintains the original layout all of our bedrooms are individual. Due to the high number of requests we receive from guests who would like to enjoy the stunning views from our elevated site we have introduced a new category of bedroom whereby guests can guarantee a view from our Classic (standard) bedrooms at a very reasonable overnight supplement. We are delighted that you enjoyed your stay with us and do hope you will choose our hotel on your next visit to Edinburgh. Kind Regards Andrea Paton, General Manager

"Great location and view over Edinburgh"

4
05/05/2016

I have stayed her a few times now, on business and love the location. The staff are really friendly, on reception, bar and restaurant. There is plenty of parking and the rooms are fine with comfy beds. This time, though, I was a little disappointed with the food, both evening meal and breakfast. Breakfast, particularly, wasn't as good as I remember it on previous occasions.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear GrahamM Thank you for your recent review and we are delighted that you choose to stay with us regularly. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. Please accept my apologies on behalf of the hotel for the shortcomings in service you experienced during your stay and please be assured I will discuss your feedback with the management team. Kind Regards Andrea Paton, General Manager

"Best western Edinburgh"

4
03/05/2016

All staff were helpful and polite. Family Bedrooms were clean and spacious. We had some problems with the evening meals on the first night. Reception discounted our meals at the end of our stay. Breakfasts had a good variety of hot and cold items on offer. Despite our problem on the first evening with the meal I would stay in this hotel again.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Charles Thank you for taking the time to review your recent stay with us and I would like to apologise once again for the issues you experienced in our restaurant and please be assured we have taken steps to prevent these issues in the future. Kind Regards Andrea Paton, General Manager

"Excellent bedroom"

4
02/05/2016

Very good breakfasts although a bit of a scramble on a sunday morning. OK on other days. Staff very friendly and helpful. Brilliant views over the city of Edinburgh from bedroom. Will certainly visit againn

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. We hope to welcome you again soon. Kind Regards Andrea Paton General Manager

"Views & Zoos"

5
25/04/2016

I treated myself and hubbie to a little trip to Edinburgh so I could go to see the pandas at the zoo. I chose the Braid Hills cos it has turrets! We had a fabulous view from our room right over the city, the Firth, wish I had brought my binoculars!. Bed was very comfy, staff were very friendly and the chef cooked our steaks just the way we like them! And I did get to see the panda. I would definitely stay there again if in the area. By the way, Pooh loved the statement chairs in the dining room!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Jill Thank you for taking the time to review your recent stay with us and for mentioning the need for binoculars as I was discussing this with the team last week to get some sets for hotel guests to use during their stay. We hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Good hotel with plenty of character"

4
25/04/2016

This is a good hotel with plenty of character. Nice, clean rooms - good restaurant - plenty of parking - good bar - nice breakfast - friendly staff Would certainly go again when next in the area. Its good value!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Refurbished bedrooms really make a difference"

4
25/04/2016

When I visited this hotel in 2014 I thought the bedrooms and particularly the bathrooms were looking a little tired. The clan room I stayed in April 2016 has benefitted enormously from a refurbishment. The bathroom is now very modern, functional and spacious and bedroom was roomy and well appointed. We were there for a wedding in the hotel and the catering staff did a great job. My son-in-law, who was a student in Scotland in the 90's indulged his carefree memories of potato scones, black pudding and haggis (all for breakfast) and a lorne sausage bap (or buttie) for a late night snack (it's an acquired taste!). Well done Braids Hill and thanks for a great rate as a wedding guest.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Don Thank you for your lovely review. We are pleased you enjoyed your stay in our refurbished bedroom and wedding you attended here. We hope to welcome you again in the future. Kind Regards Andrea Paton, General Manager

"Birthday treat"

5
25/04/2016

We booked for 2 nights 20th and 21st April for my birthday. On arrival were met by a very pleasant lady on reception who may have been the general manager. It was nice to be met by someone who was genuinely interested in their guests. The room was stunning (202), immaculate and with views over Edinburgh. We needed to have an early dinner one night as we were going to the theatre and needed to eat right on the six o'clock start time for dinner. We asked Simon on reception if we could have our meals cooked and ready for 6 exactly and he could not have been more helpful, phoning the kitchen and pre ordering our meals. The kitchen staff had our meals ready for 6 o'clock and we were in and out by twenty past. We left the car at the hotel and used the bus which stops by the hotel, at £4 for a day ticket.All of the staff in the hotel were extremely helpful and we would recommend Braid hills hotel unreservedly.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Tez150 Thank you for such a lovely review following your recent Birthday stay with us. You are correct in your assumption it was me who met you on arrival and I genuinely love chatting with our guests to give them the very best experience of our hotel. I am delighted by your comments on the great service from Simon and our Chef's and will ensure this is passed onto them personally. We hope to welcome you again in the future and from all the team at Braid Hills - Happy Birthday! Kind Regards Andrea, GM

"Lovely staff, lovely terrace, but food lacking a wee bit......."

2
24/04/2016

We wanted as it was a lovely sunny afternoon, to go eat on the terrace of this hotel. It was open when we visited, We ordered starters and main courses, wine water and cider. Starters were great, goats cheese tart and salad, lentil soup and chicken wings coated in coriander and ? cannot remember exactly but my son loved them. Main courses, both myself and husband had fish coujons, and chips, 3 large coujons 2 were lovelyband moist, cooked very well, one dry, each plate.. What let the plates down really were the fat chips, they were lightly cooked and soft, not crispy at all.. My son asked for the burger which were told could not be asked for ie, rare, medium etc, just as it comes, well it was very dry. He left most of it. and of course the chips were as ours were, soft and not crispy, the lovely waitress asked if everything was ok, my sone being embarrassed, said it was ok, he wasnt that hungry, but I said, no, the burger was dry! when the bill came, the waitress said, its ok, we have taken the soup ? off the bill as the burger wasnt good! I couldnt believe this, why the soup , when it was the burger that was dry and the chips were horrid? Not good customer service, not from the waitress, I have a feeling she didnt have the deciding vote. Shame really as its a nice place and nice setting. But will not be back now........

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review. I would like to take this opportunity to apologise for the shortcomings in service you experienced during your visit to our 1886 Restaurant and Terrace. I will discuss all the points on your feedback with our Head Chef. Kind Regards Andrea Paton, General Manager

"Fantastic stay and great value for money."

5
22/04/2016

We recently stayed in the hotel for one evening and could not be happier. When we arrived we were promptly checked in and informed that we had a complimentary upgrade to a suite. When we arrived in our room we were delighted with the facilities and very luxurious furnishings. The room was very quite and a very comfortable temperature and we had a great nights sleep. The breakfast in the morning was delicious and all staff were very friendly. We requested a late check out and this was honoured at not extra cost. Upon returning home we realised my husband had left his phone charger in the room. We had a very quick response to our email and our charger arrived the very next day. Thank you very much, we hope that we will have future reason to come and stay again and would recommend anyone to stay here.

"SAFE BUSINESS TRIP"

4
21/04/2016

Very good hotel, excellent staff & Service, however, no SKY Sports and price of a pint is extortionate. Meals are excellent value and high quality, I can highly recommend the Haggis Bon Bons...to die for.

"Good Value for Money"

5
17/04/2016

Six of us had an overnight at this hotel. Like other reviews, staff were very friendly, we arrived at 12.30pm, not expecting to get into our rooms, however rooms were ready so gave us the keys. Was very imprest by the size of the rooms and having a fridge to cool the wine was great. The decor in the rooms is good, nice clean and fresh. We had our evening meal in the hotel and the food was excellent, as was the service. Breakfast in the morning again no complaints, plenty of choice. We did not venture into the city centre, however observed the number 11 bus regularly going past hotel. Would we go back again, without a doubt. We had a good deal from Classic Britain website, DBB £63 each, well worth it.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Linda Thank you for your amazing review, we are delighted you chose our hotel for your group getaway and hope to welcome you again. Kind Regards Andrea Paton, General Manager

"Lovely, warm and comfortable"

5
16/04/2016

Stayed at this hotel for two nights, whilst visiting family in Edinburgh. My wife and I were given a lovely large, warm, well equipped and nicely furnished room. The double bed was enormous and very comfortable. It seemed that the room had been recently re-furnished. The carpet appeared to be new and the bathroom fittings were very stylish and also seemed to be new. There was a large screen T.V., coffee and tea making facilities, ample storage space and even a small kitchen area with a small fridge and sink. The self-service breakfast was superb. All the staff were very pleasant and efficient. We certainly hope to re-visit this lovely hotel.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for such a lovely review. Our hotel has benefited from an extensive refurbishment over the past 18 months and we are delighted that you enjoyed the new guest facilities. Kind Regards Andrea Paton, General Manager

"Relaxing overnight stay"

4
15/04/2016

This was our seconds visit to this hotel. Our first visit was disappointing as we had booked a basic room which was of quite poor standard. This time we booked a deluxe room which was a winner. The room was large and the decor was very impressive. The bed was comfortable and to our surprise the end of the bed revealed a TV. This was a first for us. The bathroom was very clean and the shower was nice and hot. The reception, bar and dinning room staff all very professional and friendly. My husband's steak meal was very good. I chose the fish pie which was nothing special and tasted a little bland. Our desserts again nothing special. The bar area was nice and we spent a few relaxing hours there after our meal. My husband and I did enjoy our stay at this hotel and I'm sure we will visit again.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Elizabeth Thank you for taking the time to review your recent stay with us, we value all guest feedback as it enables us to improve our guest experience. We hope to welcome you again in the future. Kind Regards Andrea Paton, General Manager

"Nice Hotel. Good Value"

4
15/04/2016

Upon arrival was greater by very pleasant staff. Promptly dealt with and asked if I needed assistance with luggage. Stayed in room 330. Very nice spacious and newly decorated. One nice little extra it has a small sink kettle and fridge no having to use bathroom to fill kettle. A large comfortable bed with great views. Bath and Shower although shower wasn't very powerful. Very nice bar, restaurant and lounge area with good choice of food wine and beers. A nice evening meal, which unfortunately I was nearly charged for someone else's meals an overcharge of 56pounds but this was rectified on departure. A great breakfast selection too. Good value. Pleasant hotel.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Craig Thank you for taking the time to review your recent stay with us, we value all guest feedback as it enables us to improve our guest experience. We hope to welcome you again in the future. Kind Regards Andrea Paton, General Manager

"Good hotel in Edinburgh"

3
14/04/2016

The hotel was good, with a very nice view of the greenery and hills. The restaurant staff was also polite and friendly. Rooms were clean and kept warm. However the hotel has very poor WI-fi connectivity in some rooms. The reception folks were advised several times about this.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your review and lovely comments on our team members. I would like to apologise for the issues you experienced when using our Wi-Fi and please be assured I will address this immediately. Kind Regards Andrea Paton General Manager

"Refurbished and does what it says on the tin"

5
13/04/2016

The staff here could not be more helpful and have customer care as a priority. The breakfasts were filling and the standard good. Considering the foul weather the hotel was also warm ! The hotel was convenient as we were attending a function held at the hotel. The food laid on for the function was of a really high standard. We ate in the restaurant in the evening and were pleased with what we chose. Certainly we can recommend this hotel especially for getting into town.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear BlueCraig Thank you for your lovely review and we hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Mid week break"

5
09/04/2016

Went to this hotel for a mid week break to celebrate our wedding anniversary with friend and we found the staff all very helpful, rooms very clean and tidy, breakfast was excellent but the menu for the evening meal too limited a point I made to the lady on at reception.One of the part was a Coeliac and another lactose intolerant and they were looked after very well by the dinning room staff. Location was good and a bus stop next to hotel took right into Edinburgh. Point of note senior citizens cannot use UK bus pass.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear John Congratulations on your wedding anniversary and thank you for your review. Kind Regards Andrea Paton, General Manager

"Lovely Hotel"

5
05/04/2016

Stayed here last night, on arrival at checkin the receptionist was very welcoming asking if we needed any help with our luggage which we declined as we only had one small case. We went to our room and were pleasantly surprised at the size of it, it had a little kitchen area with plenty of tea and coffee, a beautiful spacious bathroom with a decent bath and a shower with one large shower head and another hand held one lower down. The bedroom had a large supersize bed which was really comfortable, plenty of wardrobe space, a large tv which was a bit of a problem it was so high up you could only watch it by lying on the bed as there was a huge chandelier hanging in front of it, and it also reflected through the wardrobe mirror. We went into the bar for a drink before dinner, again the barman was very friendly bringing us both the bar menu and restaurant menu to look at, the bar menu was mainly snacks the restaurant menu was fairly small but some nice choices, the barman had told us to ask about the specials which we did and decided to have the chicken special , it was delicious, to follow we decided to share the cheese board and again we had made a good choice, we really enjoyed it. Breakfast you had plenty of choice, cereals, meat, cheeses, and full Scottish which we had, plenty of tea & coffee, a really good start to our day. Would love to spend more time at this hotel, spotless clean, with good staff and a great room. We spend a lot of time in Best Western hotels and I must say this is one of the best we have stayed in.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Susan Thank you for such a lovely review following your recent stay and we hope to welcome you again soon. All of our bedrooms are individually decorated and maintain many of the original features. The TV positioning differs in the bedrooms so please do not hesitate to request a different bedroom if you return to the hotel. Kind Regards Andrea Paton, General Manager

"Excellent Hotel = warm & welcoming"

5
03/04/2016

Stayed Easter Sunday with young family.....room was huge and very well maintained throughout. Enjoyed an evening meal with a local relative in the restaurant....our wishes were catered for....thankyou.....An excellent positioning in Edinburgh with free parking spaces. We hope to return in the near future. Best wishes for 2016

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your review, we hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Endiburgh wonderful City"

5
31/03/2016

We stayed in the Braids Hill Hotel for four nights 17th -21st of March 2016 it was a lovely experience ,The hotel was immaculate the rooms were spotless and spacious,the staff were excellent and very friendly .the food is top class ,The hotel is in a lovely quiet location.I would not hesitate to recommend the Braids Hill Hotel to anyone travelling to Edinburgh its ideal for couples as well as groups as it caters for all parties, i will stay there again as it is a truly wonderful Hotel and it really has the most helpful and friendly staff,

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Sandra Thank you for your lovely review, we are delighted that you enjoyed your stay with us and visit to Edinburgh. Kind Regards Andrea Paton General Manager

"Weekend break"

4
29/03/2016

Lovely large room,full of character and fine views. Breakfasts good especially the poached eggs!! Problem with tv which they did not manage to fix in our 3 night stay but on checkout we were given a generous discount on our bill. The complaint was dealt with quickly and efficiently so we were happy. Check on booking whether a wedding is happening as our room above the function and the music till midnight quite loud.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us and please accept my apologies for the issues with your TV which have been resolved. We do hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Business Trip"

5
29/03/2016

When in Edinburgh I always stay at the Braid Hills Hotel. I find it convenient to my place of work, and the service, and overall appearance of the hotel is excellent and good value for money. I have never been disappointed.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Derek Thank you for your lovely review and continued business each time you visit Edinburgh. Haste ye back Kind Regards Andrea, GM

"Good but not good value for money"

3
29/03/2016

Some rooms are much better than others although they are in the same bracket of price rate. I have to change the room I first went in to due to privacy issue and the noise from the highway. I didn't have a good experience during my previous stay, but this time I was very much satisfied especially with the service. The hotel is a bit expensive for what it offers.

"Fine hotel"

3
28/03/2016

Rooms are small (compared to US hotel rooms where I have travelled mostly). The room was clean and staff was good. They offer free wifi and parking. Very few food options in restaurant. There are bus stops which have direct buses to main attractions in Edinburgh but takes almost 30 mins of travel.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank for taking the time to review your recent stay with us. This property was built in 1886 and we have maintained much of the original floor plan during the recent refurbishment. All of our bedrooms are individually decorated and have their own floor plans and do vary in size as is typical of the Victorian period. I do hope this would not deter you from staying again and if so please do not hesitate to contact our team direct to request a larger bedroom. Kind Regards Andrea Paton General Manager

"short break in Edinburgh."

4
27/03/2016

Just spent a short break at this hotel on a Groupon voucher. The hotel is nicely decorated and our room was modern and spotlessly clean. The buffet breakfast had plenty of choice and satisfied our needs. The staff were all friendly and helpful. The hotel is about 4 miles from the city centre but the number 11 bus stops outside the hotel and runs about every 10 minutes and costs £1.50 (have the correct fare as no change is given). We were only in Edinburgh for 2 days but on one of those days we did the Forth bridges bus and boat tour which was a lovely afternoon out.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Welshlady475 Thank you for your review, we are delighted you enjoyed your stay at the hotel and visit to Edinburgh. Kind Regards Andrea Paton General Manager

"Fabulous hotel, staff, food everything"

5
25/03/2016

Stayed for one night on 17/3/16. Stayed in a lovely twin room with my daughter, extremely clean and welcoming with all mod cons. We went into the Brasserie for something to eat and two of the staff in particular were great in there. Sean and Miguel, nothing was too much trouble and sooo customer focused. Breakfast the next morning was plentiful and good. Thank you Braid Hills we will be back soon.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for such a lovely review and we hope to welcome you again soon. Kind Regards Andrea Paton General Manager

"Great Hotel!"

5
25/03/2016

I loved it! I've been here twice because it is really veery good!!!! Room clean, big confy bed, everything perfect! The only criticism is about the food at the restaurant; not many choices and small portions, but very nice indeed!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your lovely review and we are delighted you return to the hotel when visiting Edinburgh. Our 1886 Restaurant evening dining menu has recently been expanded to include additional choices. We hope to welcome you again soon. Kind Regards Andrea Paton General Manager

"Faultless service . Had a great trip"

4
23/03/2016

would like to echo the comments by AileeenofAbbotsAnn. The staff coped brilliantly with a problem out of their control (that wasn't a problem at all to 99% of guests!!). credit to the manager's customer care skills, It was our second visit to braid hills, rooms have been refurbished since our visit last year. Our room was spacious, well equipped and impeccably clean. Restaurant food delicious, and an excellent choice on the menu. Will definitEly return again. All staff very pleasant and accommodating.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Janet Thank you for taking the time to write such a lovely review and we hope to welcome you back to the hotel again soon. Kind Regards Andrea Paton General Manager

"Thanks for the upgrade!"

4
22/03/2016

It must be five years since I last stayed at this hotel and, as before, I was travelling alone on business. I was aware that the rooms had been given a makeover, but what I experienced was way beyond my expectations! However, I was given an upgrade to a double rather than a single room, as I'd had before so wasn't really comparing like with like. The lovely view out past the Castle to the Firth of Forth and Fife distracted me initially from the way the room had been renovated. I loved the bathroom, particularly the shower which had both a fixed large head and a lift-down head, with user-friendly controls. Warm tiles underfoot, too. And the tea/coffee making kit had its own little sink and very practical tap for filling the kettle. The water pressure there and in the bathroom was excellent and obviously boosted as you could hear the (not very noisy) pump working. The room was warm, the radiator controllable, the bed was comfortable and the hairdryer was also unexpectedly good. I enjoyed my breakfast and loved the thought which had gone into keeping the cold food cold - a large glass-fronted display fridge held the cheeses, cold meats, fruit and yoghurt - why can't other hotels do likewise? I'm not a catering professional, but have done a basic food hygiene certificate, so I baulk at having warm meats (which should be cold!) etc elsewhere. Nearing the end of service and the hot food was still hot and not tired-looking. Full marks! I'll be back - and hope it won't be so long before I am back next time.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest WOW thank you for such a great review, we are very proud of our refurbished bedrooms and attention to detail in each bedroom. We look forward to welcoming you again in the future. Kind Regards Andrea Paton General Manager

"We took some stories back to tell our friends!"

4
20/03/2016

We stayed at Braid Hills for 4 nights last week. Well … my partner and I feel that both guests and staff deserve Campaign Medals for surviving the week! I'm not mentioning specifics as all the problems were not obviously anyone's fault but it is worth mentioning the way the staff coped with everything “falling apart” at once. We especially appreciated Andrea's (Manager) personal apologies and credit to her for “holding it all together”. I am certain there will not be any more problems for the rest of the year – the staff have had to cope with more than a year's worth in one week! So, Well Done staff at Braid Hills and we look forward to a return visit. To summarise for Trip Advisor viewers - lovely hotel, staff, location, views, parking, on bus route into City Centre - give it a try!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear AileenofAbbottsAnn Thank you so much for your review. As a management team we are very proud of how our team members coped with the many issues of that week caused by our gas pipe maintenance job. I am delighted this has not put you off staying with us again and hope to welcome you again soon. Kind Regards Andrea Paton General Manager

"Didn't get much sleep here"

2
20/03/2016

Having checked in after midnight after a long journey from the US, I was awakened before 7am by the fire alarm. Nobody came to my room to advise me to leave and when I made my way to reception to find out what was happening I was just told the hotel was not on fire, no other explanation or apology was offered. The second night of my stay there was loud music in the bar area and I was informed by reception that it would continue until about 2am at which point I had to ask to move my room to a quieter part of the hotel. This happened at about midnight also. With the exception of a Scottish lady who expedited my room move, the staff were not at all friendly or accommodating. The coffee at breakfast was instant coffee, not something American visitors will appreciate. The phones in both the rooms I occupied were not working. The rooms themselves were nicely decorated and clean.

"Nice place, little sleep"

3
17/03/2016

Lovely standard of decor and pleasant staff. Spotlessly clean room and good breakfast with a reasonable selection of food - soya milk offered. Sleep difficult at both ends - fire alarm fault in the evening for about half an hour and then the most incredible banging and crashing around at 5 am on the ground floor when the delivery truck arrived. Would stay again but will ask for a room on a higher floor than the first.

"Nice rooms, dour staff"

4
06/03/2016

Have stayed here many times over the past few years and have seen a great refurbishment take place - the lounge and restaurant look fabulous and the rooms are of a high standard too. The reception staff are friendly and welcoming but the f&b manager person is dull as dishwater - he's been there a couple of years now but has no personality and is often to be heard talking about customers within earshot - just sit in the lounge and watch how he snaps his fingers at the younger staff members who don't know any better. If he spoke to anyone else like that he would be dismissed immediately. Restaurant staff in general are attentive, particularly at breakfast time. The new front of house lady was very friendly - had a bit of pressure on as the hotel inspector was on site- very amusing watching the extra staff brought in for that day scurrying ahead of her to ensure everything was just so! On her escorted tour the inspector bought into the delights of the refurb and the front of house manageress took pride in showing her the famous window seat that was written about and sat at by a famous historical figure - I almost wet myself when she couldn't explain why there was a picture of a dog on a grave at the entrance to the restaurant as she'd never heard of Grey Friars Bobby !! The English inspector fortunately corrected the unknowledgeable lady from Glasgow whom I'm sure will do her homework in future. Our second night was marred by a fire alarm going off at 630am - no explanation nor apology came our way. The staff are also very confused about whether guests can use the Buckstone restaurant in the hotel grounds as part of there DBB stay- some said you could and we saw them send a party of eight to it - only for them to be refused & returned to the hotel embarrassed and bewildered. It is a shame because it used to be good and the new menu in the hotel is not the best - I mean, where else do you see four pastry/tart desserts on a small menu?? We would return here but only if we knew there was an upcoming visit from the inspector again- sadly, there are nicer hotels with better facilities and staff onsite and not too far away either.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Wayne Thank you for your second review following your stay with us. I will admit to being the person who was accompanying the Best Western inspector during her annual hotel tour and must admit I did not know the small dog ornament in our bar was a reference to Grey Friars Bobby but I do know now and I think you will agree this is a lovely historical touch to the public area decor? I would like to apologise for the early morning fire alarm and if you did not receive the personalised letter we prepared for all guests following this incident explaining this was due to a fault in the system which we rectified the same day. I have addressed your comments regarding your dining experience on your first review but please accept our apologies once more. Kind Regards Andrea Paton General Manager

"Great place, great hosp?tality"

5
05/03/2016

Braid Hills hotel is located in a quite road a little up in the city but local bus service right in front of the hotel that takes you down to the city center in ten minutes or so.and vice versa. Wonderful view overlooking vast greenery and yet you are in the middle of the city. The hotel staff are very helpful and friendly, Simon ,at the reception desk for example. The rooms are renovated, very comfortable ,very modern bathrooms, the bar and restaurant are very nice and serve very good food.In short, for families especially who want a quiet comfy place with a quick access to the city center it is an ideal place to stay... B.Aksoy, Ankara,Turkey

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your lovely review, we are delighted that you enjoyed your stay with us and visit to Edinburgh. I will ensure your comments are passed onto Simon on reception. Kind Regards Andrea Paton, General Manager

"Some rooms poor standard"

2
01/03/2016

Stayed for 2 nights 21st of Jan. No heating in room for both nights and below zero outside and mould on the bathroom floor due to lifted flooring. Not sorted during stay. Emailed general manager when I returned and followed up with letter 2 weeks later but no reply to either. Definitely worth checking the room before accepting it. Staff polite and attentive apart from not reacting to room problems. Sister's room was very good.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Good Morning John I would like to begin by sincerely apologising for the lack of response from your feedback email/letter, I will investigate which email address your email was sent to and why this was not passed onto me for response. I have checked our postal mail logs and we have not yet received a letter by post. Regarding the issues you experienced during your stay I will respond directly to you in full. Kind Regards Andrea Paton General Manager

"Much Improved, but could still do better"

4
01/03/2016

Having stayed here previously, the rooms were even better than before. A spacious bedroom and a luxury bathroom was complete with a little utility area with sink and tea /coffee facilities. Being booked on an inclusive deal of dinner, B&B, we were only given the table d'hôtel menu which was extremely limited with only 3 main course options - 2 fish, one vegetarian. There were no fresh green vegetable complements and when I commented,I was told that the " inclusive" guests don't normally like green vegetables. !! It was only when enquiring after dinner, that we realised that we could have eaten from the a la carte menu menu to the value of £18. The restaurant staff need more training regarding the food being served. There is a bistro at side of the hotel, but the food served there was not part of the inclusive deal. I doubt if we will make a 3rd visit.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Sela-48 Thank you for taking the time to review your recent stay with us and I am pleased that you enjoyed your refurbished bedroom and bathroom. I would like to apologise for the errors made by the team when explaining your inclusive dining menu options and I have actioned your feedback to ensure this does not happen again. We offer our dinner inclusive guests the choice of our Market Menu which changes on a monthly basis to reflect the best in seasonal produce however if our guests prefer or are staying for several nights we also offer a monetary allocation against our full A la Carte menu and I am deeply apologetic this was not communicated to you prior to your meal. I do hope you will choose to visit us again and please do not hesitate to contact me directly if you do. Kind Regards Andrea Paton General Manager

"An enjoyable stay.."

5
29/02/2016

Our family of six thoroughly enjoyed our stay. The hotel staff were very helpful. Nothing was too much trouble. The rooms were very comfortable and clean. We all enjoyed the food. The restaurant staff were more than helpful.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Helen Thank you for your review, we are delighted you and your family had a great time! Haste ye back. Kind Regards Andrea Paton General Manager

"Disappointing"

3
29/02/2016

I attended a function which included lunch. Only a choice of two courses but there were only two options for each course. I started with the tomato and basil soup which was tasty although a companion remarked that her choice of prosciutto with was disappointing as there was little ham and the melon was hard as turnip. My main course was salmon served on crushed carrot and swede. The salmon was dry and the whole was under-seasoned. A pity they couldn't spare a spud as it seemed incomplete without.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Maureen Thank you for your review following your attendance at a recent lunch event held in one of our event suites. I am very sorry if you found the choice on each course restrictive however this would have been what the event organisers had booked for the event. We do take on board your comments regarding the Melon and Prosciutto starter and Salmon main course and be assured these comments have been passed onto our Head Chef and kitchen team. Kind Regards Andrea Paton General Manager

"Was a good stay for Christmas"

4
22/02/2016

MY husband and I were on our honeymoon from the continent and decided to stay at the Braid Hills for 3 days and 3 nights. We had a clean room and bath and were pleased with the amenities. We didn't do Christmas dinner there, as we were unaware how exclusive restaurants become on Christmas day. So we snacked instead. All in all this was a very satisfactory stay.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Lawrie Thank you for taking the time to review your festive stay with us and we are pleased to have welcomed you for a special honeymoon stay. We do hope to welcome you again in the future. Kind Regards Andrea Paton General Manager

"Delicious, value for money and friendly staff."

5
20/02/2016

Compliments to the Management, Chef and Staff. I popped into this hotel on my journey home and saw they had a rather beautiful bar / bistro adjacent to the hotel - perfect for coffee, lunch, afternoon tea and evening meal. Relaxed, informal and beautifully furnished and decorated. The waitress was attentive and very pleasant. the Chef and standard of food was on point. I have not for a long while tasted a steak that was cooked to perfection and the fluffy duvet homemade chips were light and so moreish, finished with a lovely dressed salad. Well worth a visit either on your own, to meet friends or take the family for a lovely lunch or dinner. Pricing, quality and standard was spot on!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear MWK Thank you! We are delighted that you enjoyed your recent visit to the hotel and restaurants. We are proud to serve nothing but Prime Scottish Borders Beef in all areas of the hotel which I am sure you would agree makes for a beautiful steak! Haste ye back. Kind Regards Andrea, GM

"Mini break"

1
18/02/2016

Thoroughly enjoyed our recent stay at this hotel. Staff were very helpful and friendly in all areas. The only downside was the television which was very high up the wall almost touching the ceiling. Room was very nice, was very pleased with our stay here and would recommend.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Ann Thank you for your review and I am pleased that you enjoyed your stay with us. As our hotel was built in 1886 and still retains much of the original Victorian layout all of our bedrooms have been individually designed including the layouts. We do offer bedrooms with TV's mounted in a lower position and if you choose to stay with us again please do not hesitate to request one of these bedrooms to increase your comfort. Kind Regards Andrea Paton General Manager

"Favourite Stay in Edinburgh"

5
18/02/2016

We always stay here when visiting Edinburgh, we have stayed many times, and always enjoy. It's an old-fashioned style hotel but has been refurbished and modernised in recent times. We stayed in a lovely room which just recently been upgraded with a lovely modern bathroom, new huge bed carpets and furnishings. The staff are always friendly and helpful with a cosy bar and good food both in the main restaurant and the bistro/bar in the grounds (the duck was delicious!!). They have generous off-street parking and are very close to bus stop and main thoroughfare into town - so the car stays where it is the whole weekend. The area around Morningside there has a large range of independent shops which are closeby and great for an explore. Thanks again to the Braid for a really enjoyable stay - we'll be back

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Graham Thank you for such a lovely review and we are always pleased to welcome back regular guests. I am also pleased that you had time to enjoy the new menus in both 1886 Restaurant and Buckstone Pub during your stay. Haste ye back! Kind Regards Andrea Paton General Manager

"Good value"

5
18/02/2016

This a nice quality hotel, a little out from the center but as I was on business that point doesn't bother me at all. the hotel itself is a nice grand old building and the character has been kept, all the staff were very pleasant and usually greeted you with a smile, the room was clean with crisp white towels and bedding, a nice selection of tea, coffee and hot chocolate as well as bottled water and a tasty biscuit was waiting for me in the room. although my room was a little small/cramped this was alright for me as I was only staying one night. Breakfast was included on my rate and was served in a buffet style and the scrambled egg was some of the best I have tasted. Bad points if I really have to be picky, with it being of the style of building it is there is a lot of going up and down stairs, through doors, etc to get to your room, but this adds to the character of the hotel, I was not offered any bag carrying service to my room, it probably was available but it still was't offered.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review and we are pleased you enjoyed your stay and visit to Edinburgh. Our main hotel was constructed in 1886 with our bedroom extension reaching into the Victorian terrace next door to the main property. We are very lucky to retain much of the original charm and features of the period however this does mean we have quite a few stairs in the property and our bedrooms do vary in size. We do have luggage assistance available for our guests and an additional level entrance from the parking area. If you stay with us again please do not hesitate to request either of these facilities to enhance your comfort. Kind Regards Andrea Paton General Manager

"New year recovery break"

4
17/02/2016

Lovely hotel in morning side area. Nice break after hectic Christmas.visited beginning of January. Staff helpful and friendly. walking distance to good local shops and restaurants(20min walk) good bus service at bottom of stair on main road to take you into centre of Edinburgh. connecting bar good , nice snack food. Main bar food good. Old hotel getting a big touch of tlc and bringing back to life. Thoroughly enjoyed and would go back again.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for such a lovely review and we are delighted you chose our hotel for your January break. We hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Great hotel"

4
15/02/2016

Stayed here on a mates weekend away and could not find fault. Even the accidential fire drill we found ourselves in the midst of was fun. The staff were so helpful and friendly and added to the ambiance of the hotel. It is a wee bit outside of the city but with an impressive bus route right outside you cannot go wrong.

"Errrrrrrrrr......"

3
14/02/2016

Lovely building, lovely entrance, big room and serving staff were delightful.. But... TV was mounted 12 feet in the air, no joke, so you could only watch it when lying down with your eyelids pinned to the top of your head, and when we arrived we reported the phone wasn't working nor at that time was the TV. TV got quickly sorted, phone was promised to be but even 24 hours in wasn't, and was in fact broken off in the wall and left like that by the staff who'd promised they'd sorted it. Reported it again, were given a handset and the offer of a free drink to compensate... Thank you, that's kind.. Chap arrives with the drinks, looses balance in the room and throws my pint of Guinness up the wall and across my partners half of the bed. We offer towels to clean up, no offer of clean bedding or a room move as there's now Guinness everywhere... and so we carried on sleeping in our warm and comfy brewery with the smell of warm alcohol around us. It's a lovely hotel, but some thought needs to be given to maintenance standards and staff training..

"Another great stay"

5
10/02/2016

Stayed here again for a couple of days on business. Great location for getting into Edinburgh of an evening and to get to the business district just outside of the city. Hotel has gone through a refit and what was a tad tired now looks fresh and inviting. Good size bed and room. Well worth staying here.

"Good location, comfortable hotel"

4
09/02/2016

Booked this hotel for the weekend of the Calcutta Cup. Prices were steep for room only, but this has to be expected during a major sporting event. Room was recently updated and was well appointed and clean. In the first room allocated the hearing was inoperative, and so was the telephone which was inconvenient. After complaining, the room was changed. We were accommodated in an annex, but it was close to the main hotel. Room facilities were good, but the lack of hot meals after approx 2130 in either room service or the restaurants was poor. In addition a £5 minimumcharge for a room service tray was considered excessive. Location outside city centre was no problem as there was a frequent bus service ( £1.50 per journey ) right into Princes Street. All in all this was a pleasant hotel. Some consideration should be given extending the hot meal service, and reducing the room service charge.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Gordon Thank you for taking the time to review your recent stay during the 6 Nations Rugby match held in Edinburgh. Please accept our apologies for any inconvenience caused by your bedroom issue, following an investigation your original bedroom did have an issue with the electricity circuit which has now been repaired and I am pleased our reception team did accommodate in an alternative bedroom. I would like to thank you for your comments on late food options which I will review with our Head Chef. Kind Regards Andrea Paton, General Manager

"Excellent stay"

5
02/02/2016

Super staff , they are really welcoming, friendly and couldn' t do enough to help. Lovely clean comfortable rooms (if a little small). Modern up to date bathrooms. Good free wifi. would definitely recommend!! Good location. BreAkfast was good as. Was the food in the sports bar next to the hotel although menu was limited.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Richard Thank you for the lovely review, we are delighted that you enjoyed your stay and hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Lovely room, disappointing breakfast"

3
02/02/2016

Stayed in one of the new executive rooms. The bed was very comfortable and the room was nicely decorated and spacious. Though how you can manage to watch three TVs beats me (there was even one in the bathroom, but so high up you couldn't watch it, unless from the bath). Friendly helpful staff, but we were disturbed one morning at 0800 by a chamber maid who didn't knock and came straight into the room. The buffet breakfast was disappointing. The food was left for too long under the heat lamps and the coffee was stewed.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your review, we are delighted that you enjoyed your stay in one of our newly upgraded bedrooms. I would like to apologise for the disturbance caused by a member of our housekeeping team and please be assured this has been addressed by our housekeeping manager. We have recently made changes to our breakfast buffet by adding extra hot options and items to order. One of the forthcoming changes to this service is hot beverage options to offer guests a range of coffee's freshly served from dedicated machine. Kind Regards Andrea Paton, General Manager

"Really nice"

4
01/02/2016

Really nice hotel just on the outskirts of the town. Good food, nice bar with really good views over the city. Very clean hotel and well maintained. We booked a deluxe double but was two twins pushed together with zip lock, receptionist was disinterested when questioned on it. Not too far out of town with taxi about £9 to Royal mile.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Sophie Thank you for your review, we are delighted that you enjoyed your stay and the fantastic views over the city. I would like to apologise for the shortcomings in service when you mentioned the zip/link bed in your room, this is certainly not representative of the service we strive to provide our guests. Our Deluxe bedrooms are one of our most popular options and during the recent refurbishment some of the bedrooms were installed with zip/link beds to give additional flexibility to families staying with us. We do have some Deluxe bedrooms with King Beds and if you prefer please do not hesitate to request if you visit us again. Kind Regards Andrea Paton, General Manager

"Afternoon tea - dreadful service :-("

2
31/01/2016

Just been here for afternoon tea and was so disappointed. The place is lovely but the service was extremely poor. For a start the staff seemed not to know much about out reservation even though we could see our table ready and waiting for us. After getting seated we waited about 10 minutes before a mass-catering-sized pot of tea was unceremoniously put down on the table without a word from the waiter. The lack of milk and sugar made this a pretty useless start...The waiter then came over a good 5 minutes later to ask how many afternoon teas we wanted - given that there was 5 of us we asked for afternoon tea for 5. He advised that one was enough for 2 people so we thought we'd be greedy and get 3 between us. While we waited about 15 minutes for this to materialise we decided we'd need to ask for the milk and sugar which duly arrived to go with our now lukewarm and stewed pot of tea. We asked for some hot water to top up the tea and were brought a jug of cold water instead. A simple misunderstanding but not helpful when we were already a little disgruntled. A cake stand eventually arrived with 3 of each item (sandwiches, scones, cakes, the usual) and it looked lovely. But another 5 minutes passed and no more came so we asked the waiter when the rest was coming and he seemed to think that that was enough for 5 of us (it wasn't at all - it was evidently enough for 3 people). Attempting to make him understand we wanted a further stand for 2 people was challenging to say the least. By the time it came we were hungry and annoyed and I can't say that the standard of the food was so wonderful that it made up for it - it was average. To top it all off the noise of screaming children was constant thanks to the kids party going on in the nearby function room - why the doors couldn't be shut I have no idea. All in all I wouldn't go back here for afternoon tea and I certainly wouldn't recommend it to anyone. It's a lovely venue, and perhaps lunch might be less Fawlty-Towers-esque but it certainly doesn't compare to other Edinburgh venues where I've had afternoon tea.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent afternoon tea booking. I would like to take this opportunity to apologise for the shortcomings in service you experienced as this is certainly not the service we aim to provide our valued guests. I have personally spoken to the team members who were on duty regarding the issues you raised – Your booking for 5 was received by the food and beverage team, hence the table of 5 was set-up for you on arrival however as we are changing over to an electronic diary for all restaurant bookings this was unfortunately missed by the team member you spoke to on arrival. Our Food and Beverage Manager has since conducted training with the team members to avoid a repeat of this incident. Within this training session we have included some attention to detail training to ensure team members are reaching guest expectations of this very traditional service style. We can fully appreciate how these issues would have impacted on your overall enjoyment of this ladies afternoon tea and for this we would like to pass on our sincere apologies once more. Kind Regards Andrea Paton, General Manager

"Warm Friendly Staff"

5
28/01/2016

The staff at the hotel are extremely welcoming both at reception and in the restaurant. The food is of an extremely high standard with an excellent choice. My room was clean and comfortable. An excellent choice.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Pauline, thank you for reviewing your recent stay with us and we hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Weekend Break to Edinburgh"

5
27/01/2016

The Braid Hotel is a mere 15 minutes drive from the center of Edinburgh. However, just outside the hotel a local bus service can be used which is ideal and cheap £4.00 for an all day ticket. If you plan to dine out in the evening in Edinburgh city then ensure that you pre-book a table - this is a must as to avoid disappointment. If unsure where to go check out top restaurants in Edinburgh to info as there is a vast choice from Aberdeen Angus Steak Grills to Jamie Oliver Italian. The hotel is set is a very quiet location the rooms are very comfortable with lovely beds and the decor is wonderful. The bathroom facilities at the hotel are excellent and cleanliness is superb. Even the hotel hair dryer is very good so no need to take you own, We dined in the hotel restaurant & the food was very enjoyable and tasty and well presented . The breakfast was really delicious haggis available if you wanted to try it! You also have an option to select items to order for breakfast such as kippers, porridge, fried eggs etc.....which is a bonus although the actual buffet selection is spot on!. Staff just could not do enough to make our staff truly memorable thank you and we will love to return, soon.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Carol Thank you for a lovely review, we are delighted that you had a lovely stay in Edinburgh and had the chance to sample our new evening dining and breakfast menus. We hope to welcome you again soon. Kind Regards Andrea, GM

"Cosy, clean and convenient "

4
17/01/2016

Lovely hotel with traditional exterior and decor. The room was perfectly clean and equipped with tv, drinks and toiletries. All the staff were helpful and polite. The breakfast had a great choice of hot and cold food and was unlimited. We particularly enjoyed the cosy bar area with a fire and comfy chairs. The walk into the city passes through Morningside definitely worth a visit with independent shops and cafes.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Christy Thank you for taking the time to review your recent stay with us. We have recently reviewed our breakfast offering and I will ensure your comments are passed onto the breakfast team and chef's. Haste ye back! Kind Regards Andrea Paton

"Wonderful wedding venue, great staff, amazing experience and a day to remember !"

5
17/01/2016

Being local to the hotel, I was already familiar with the venue, and chose it for my wedding early 2015 (September wedding). It was a great experience, the staff were lovely and helpful, and did everything as i wanted, with some helpful suggestions on the day to make things run smoother. They made the function suite cosy for a small ceremony, and opened it up for my evening reception. The food was amazing as usual, and the staff did everything perfectly. We had a great day and night, and i would definitely have another function or party here, and have had drinks and food frequently in the Edinburgh Bar, and the Buckstone Bistro. This is a lovely venue, with amazing views of the castle, lovely decking area, the chefs are of an amazing standard, and i have a wonderful day to remember.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Julie WOW thank you for such an amazing review, it was a pleasure to host your wedding day and we are delighted you and your guests had a fabulous time. Kind Regards Andrea, GM

"What a find"

5
11/01/2016

Dropping my daughter back at uni after her train was cancelled and booked here last minute to stay over before returning home. It was fabulous! Gorgeous room, very comfortable, exceptionally friendly staff (except at 7:30 the next morning, chap was then efficient but hardly said a word, should have at least asked if everything had been okay - which it wad been! - maybe not a morning person!!) Room was quiet, bar staff were great, wine was good quality and bed very comfortable. I will definitely stay here again on future trips to visit my daughter.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to write a lovely review following your last minute stay with us. We hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Thank you!"

5
10/01/2016

We stayed here last night and the experience from the time checked in until we left this morning was memorable. The girl on reception was helpful and friendly - very good first impression?? Our room (recently refurbished) was lovely with stunning uninterrupted views of Edinburghs finest landmarks. Bar and restaurant staff again were attentive, efficient and professional working with a smile. Bed was very comfortable and Breakfast was ideal in terms of choice and quality so well done chef. We will return soon - PJ 06 CON

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Freelander105 Thank you for such a lovely review and we hope to welcome you again soon. Kind Regards Andrea, GM

"Relaxing atmosphere, good food, great staff"

4
07/01/2016

Stopped here for a night prior to a work meeting. Staff all very friendly and helpful, nice atmosphere and relaxed in the bar area and the food was great in the 1886 restaurant. Shame they don't have Sky Sports in the bar area only because there was a game on I would have liked to watch! The bedroom was small but functional for a one night stay and the bathroom area was nice - no bath though but that didn't bother me as the shower was really good and I prefer showering anyway My only criticism was the bedroom was far too warm during the night - I think they can crank the heating down a few degrees as this disturbed my sleep.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us. I am sorry if you found the room too warm during the night, I have passed this onto our maintenance team. Kind Regards Andrea, GM

"A perfect New Year Eve"

5
06/01/2016

Excellent staff always available and ready to support and help travellers. A really classy hotel with fantastic rooms. If you don't have a car, buses are always running to connect you with the city centre. Fantastic experience!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Pallino23 Thank you for your lovely review, we are delighted to have welcomed you for a great New Year. Kind Regards Andrea, GM

"Exquisite location, Cool rooms and Courteous staff"

5
01/01/2016

The first thing which catches your attention on reaching the Braid Hills is the exquisite view from the Hotel. This victorian hotel is built at a point from where, at a distance can be viewed Arthur's seat, Edinburgh Castle and Firth of Forth. Moving closer towards the hotel can be seen a pretty row of houses and in the near vicinity just below and across the road is a big park, which in the summer season is lush green. Though the architecture of hotel is old, it is its best charm. Also it is its best trick, as the insides of the hotel are furbished with all the modern amenities. The rooms are well placed, with each having big windows for effective lighting. Besides, there are usual facilities like heat convectors, hot water etc. The staff makes sure that the room is always kept full with supplies. The other hallmark of the hotel is the service by staff. The staff is very courteous and helpful, and they will ensure your comfort. The hotel has a well stocked bar and the restaurant offers a variety of dishes, both vegetarian and non-vegetarian for the boarders. This hotel will be best for those, who prefer to stay away from the hustle and bustle of the city life. Though, it is situated just abut 2.5 miles from the city center, the peaceful environment and the greenery around the hotel gives an impression of it being in the countryside. The city itself is easily accessible and there is a bus stop on the road just below the hotel, with regular bus services to city center. All in all, a very nice place to stay in, to enjoy the beauty of nature as well as the rushes of city life just a stone's throw away.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Firstly, I would like to thank you for taking the time to complete a review following your recent stay at Best Western Braid Hills Hotel. It is always lovely to hear following a guest stay and please be assured that your comments have been passed to our Heads of Department to feedback to the staff. Best wishes for 2016 & haste ye back! Kind Regards Andrea Paton, General Manager

"Enjoyable stay."

4
31/12/2015

Very pleasant Hotel with helpful and very pleasant staff and ample parking and a good restaurant. One downside is lack of a lift - although porter available to carry cases. During our stay had the fire alarms go off at around 11.30pm and had to evacuate the Hotel - but the situations was dealt with efficiently by the Hotel staff and we were soon allowed to return to our rooms. The Hotel is some way away from the City centre - it would be a long walk - although there is a bus service that stops right outside the Hotel.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Stephen Firstly, I would like to thank you for taking the time to complete a review following your recent stay at Best Western Braid Hills Hotel. Please accept our apologies for the fire alarm and I do hope this did not disturb your stay with us. Best wishes for 2016 & haste ye back! Kind Regards Andrea, GM

"FAB XMAS LUNCH AND AMAZING VIEWS"

5
27/12/2015

Six of us opted to go here recently for our Christmas Lunch. First pre-lunch aperitifs in the comfy lounge as everybody arrived and then we were ushered through to the diningroom for 1 p.m. A wonderful window table and excellent service. However, one minor hitch. One of our company was wheelchair-bound and could not get close enough to the table to enjoy his meal. So with a lot of scurrying about and prompt attention, the staff came up trumps by replacing the existing end table with a higher replacement and relaying it. Spot on! Our friend was then wheeled up to the table and it fitted like a glove all thanks to the team effort! Additional drinks were ordered and menus perused. There was an excellent selection of traditional fare, i.e. soup, turkey with all the usual trimmings followed by Christmas pudding - and alternative dishes to suit every palate - including vegetarian. Most folks ordered the turkey while, to be different, a couple of us ordered the fish dish. Instead of a sweet dessert I asked for a cheeseboard and this duly arrived with a nice balanced selection of cheeses with celery and grapes. Plus, during the meal, a good bottle of wine was ordered. Superb food, good drink and convivial company in beautiful surroundings with fabulous views over the city, who could ask for more - and at around £27.00 a head for three courses and drinks (exclusive of gratuity), I thought was pretty good value. All in all a most happy and relaxed afternoon. The Braid Hills Hotel can be reached by Lothian Buses No. 11 service from Princes Street. £1.50 single fare. Great for drivers who want to eat and drink and don't want to worry about driving home. Regular bus service into town - or alternatively book a cab at the hotel reception. However, the hotel does have a fairly spacious free car park. This hotel used to be one of my favourite haunts when I lived in nearby Morningside. Some beautiful walks, amazing views, nearby Braid Hills Golf Course and, of course, Blackford Hill and Blackford Pond where you can even feed the ducks if you feel so inclined. It's also a magnificent vantage point from which to view the Hogmanay/New Year Fireworks for free! Very highly recommended. Splendid atmosphere. Excellent, friendly and very helpful service. Food to die for. As we were only there for our Christmas Lunch, I cannot pass any comment on the accommodation as nobody in our party stayed overnight.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear MadamZsaZsa WOW thank you for an amazing review! We are delighted that your party enjoyed their festive lunch with us in 1886 Restaurant. It is always lovely to hear following a guest stay and please be assured that your comments have been passed to our Heads of Department to feedback to the staff. Best wishes for 2016 & haste ye back! Kind Regards Andrea Paton, General Manager

"Back again"

4
23/12/2015

Newly refurbished rooms are beautiful. But the strength of this place is still the lovely staff. From check in to the bar to the restaurant it's the friendly staff who really make your visit. The refurbishment is great but give the staff a pat on the back.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Isabel Firstly, I would like to thank you for taking the time to complete a review following your recent stay at Best Western Braid Hills Hotel and your continued loyalty to the hotel. Best wishes for 2016 & haste ye back! Kind Regards Andrea, GM

"40th birthday celebration "

5
22/12/2015

The moment we arrived at the best western we were welcomed very well! A birthday card for me and a very friendly reception! Super nice hotel! All the staff made our 3 night stay very special indeed. Upgraded room was a lovely surprise. I would definitely stay here again. Thanks again to all the staff, you made our stay really great!!! ??????

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Firstly, I would like to thank you for taking the time to complete a review following your recent stay at Best Western Braid Hills Hotel and we hope you had a fantastic birthday stay in Edinburgh. It is always lovely to hear following a guest stay and please be assured that your comments have been passed to our Heads of Department to feedback to the staff. Best wishes for 2016 & haste ye back! Kind Regards Andrea, GM

"Birthday Night Stay"

4
19/12/2015

Enjoyed a one night B & B in a newly renovated room on the 3rd floor, to the rear, that is quieter. Excellent comfortable beds. In addition to the revamped en-suite with an over-bath shower there was a modern sink in the bedroom that was convenient when making teas or coffees. Staff were friendly and welcoming. Premises are clean and well maintained. Breakfast was typical fry buffet however a fish dish would have been welcome. Good parking with additional, free, on-street parking nearby. Hotel is on the Lothian 11 bus route into Edinburgh City, with convenient stops directly outside the hotel. Only downside was poor water pressure in shower. [room 313] and lack of a lift. Good sized fridge and large flat screen tv with an extensive choice of channels.

"Four night Easy Break Dinner B&B deal. 6th to 9th December 2015"

4
15/12/2015

• The reception staff greeted us in a pleasant, most courteous manner and readily assisted with two suitcases up to our room. • We had a well-appointed, recently refurbished room with excellent views over the Lothian Hills. • The bar staff were well coming, courteous, diligent and efficient when carrying out their duties. • The breakfasts were good, wholesome, tasty and made an ideal start to the day. • The three choices of where to have an evening meal were the adjacent pub, hotel bar or hotel dining room. We found that the menus would have been satisfactory for one or two night stay but offered limited choices. • The service provided in all the eating places was excellent, courteous, friendly and attentive. • All the staff were a credit to the Hotel with everyone going out of their way to help. We would highly recommend this hotel however for dinner inclusive deals it is recommended that a more adventurous approach to the catering is applied. Book without evening meal and be aware for less mobile guests the hotel does not have a lift.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay at Best Western Braid Hills Hotel. It is always lovely to hear following a guest stay and please be assured that your comments have been passed to our Heads of Department to feedback to the staff. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays and I am in discussions with our Head Chef to expand our 1886 menu options. We do offer a selection of Daily Specials in the Buckstone Pub to give our longer length of stay guests more choices. We do hope to welcome you again in the future. Kind Regards Andrea, GM

"Not much more than travel lodge, but 100% better"

4
12/12/2015

Very surprised, normally dislike and avoid Best Western as a brand, but, these traditional hotels brought into the brand seem different. Very nice building, good views, nice staff, handy for town and road links. Ate very good evening meal and breakfast, cask real ale, huge room with massive bath. This is little more than the travel lodge I normally stay at, but millions of times better. Will stay again, and would be happy to bring the family.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Firstly, I would like to thank you for taking the time to complete our questionnaire following your recent stay at the DoubleTree by Hilton Dunblane Hydro. It is always lovely to hear following a guest stay and please be assured that your comments have been passed to our team members. Haste ye back!

"Very Good, but needs some improvements"

4
09/12/2015

Overall, the hotel room was roomy and comfortable. We had one of the largest rooms with an additional sofa bed. Staff was always polite and caring and the breakfast servings were excellent. We ate at the hotel on two evenings and food was good. The restaurant was sensitive and caring about food allergies. However, there were some concerns including inadequate heat, location of hotel on a main road making it very noisy all night long and there was no help to carry baggage to your room, in our case over 30 steps since there is no lift. I would come back but hope that they address some of these concerns b

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank for taking the time to review your recent stay with us. I can appreciate that certain areas of the hotel have been cool over this past week due to the recent drop in temperature and we have completed works on our heating and hot water system which enables us to amend our winter settings. The property was built in 1886 without the capability to install an elevator however during our refurbishment we have upgraded our ground floor bedrooms and installed secure, level access to these bedrooms from our car park. If you are planning to stay with us again and would like to request one of these bedrooms please do not hesitate to ask at the time of booking. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Wedding Nov 2015"

5
09/12/2015

We recently held our wedding here, and I would have no hesitation recommending this hotel to anyone. Tracey Robertson at the hotel looked after us from start to finish with professionalism, kindness and humour, I could not have been in safer hands. The function room was lovely, and Tracey, Andrea and the whole time did an amazing job of decorating, the place looked

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Owen C Thank you for taking the time to review your recent wedding held here at Best Western Braid Hills Hotel and from Tracey, myself and our team it was a delight to host your special day and we hope to see you again soon. Warmest regards Andrea

"Stopover before flight"

5
07/12/2015

Cracking hotel. Lovely room and an excellent choice if in Edinburgh! Hotel outside of the city centre so will need to consider this although straight forward to use bus and inexpensive if using a taxi. Old fashioned and a beautiful building. Hotel has it's own pub next door which was equally pleasant. Bar area is lovely. Everthing else as you would expect, we had a family room that was spacious, clean and the bathroom was excellent. Enjoy. A good choice for the discerning traveller wanting to stay somewhere with style.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to complete our online survey following your recent stay at Best Western Braid Hills Hotel. We value all guest feedback as this enables us to improve our business and increase guest satisfaction for future stays. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea, GM

"Excellent setting but service can be much better"

3
04/12/2015

The hotel is suited on top of a hill with a nice feel to it. The building itself has a typical Edinburgh masonry build, the inside is clean and decorated beautiful. The rooms are clean but small. Don't be surprise if you don't get hot water when you jump into shower because out of the three nights, I manged to have hot shower only once which might be because I had it before anybody was up. Coffee served with breakfast was the weakest ever. If you want a strong one or an Espresso you need to pay additional. etc.... In short the service can be improved and I don't think I will stay there again unless someone come to me and inform me that they are changed for the better.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Firstly, I would like to thank you for taking the time to complete our questionnaire following your recent stay at Best Western Braid Hills Hotel. I would like to apologise for the hot water issues you experienced during your stay. Some small maintenance jobs were required on our boiler to enable us to switch to a winter heating setting which including reaching an adequate hot water temperature. These works were scheduled and completed without delay following discovery of the issue. Regarding our breakfast service we are in the process of finalising a new breakfast standard which will include more food options and a range of improved hot beverages available for guests during breakfast at no additional charge. All of our changes will be fully complete by January 2016. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Nice Place"

4
02/12/2015

I spent five nights at this hotel while in Edinburgh. The reception staff were very nice and helpful, the rest of the hotel and restaurant staff were the same. The room was large and clean and had a nice view. The location is a bit of a walk from the down town area, but not too far by cab or bus. My only issue was that the hot water heater in the room failed the last two nights of the stay leaving the room quite cool.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Firstly, I would like to thank you for taking the time to complete our questionnaire following your recent stay at Best Western Braid Hills Hotel. I would like to apologise for the heating issues you experienced during your stay. Some small maintenance jobs were required on our boiler to enable us to switch to a winter heating setting. These works were scheduled and completed without delay as soon as we became aware of the issue and we also purchased several portable heaters to ensure this incident does not reoccur. If you have any queries or would like to speak to me directly please do not hesitate to contact me by phone or email. Kind Regards Andrea Paton, General Manager

"Comfortable hotel"

5
29/11/2015

We had a lovely couple of days at Braid Hills. It is a very comfortable hotel with very helpful staff. The location is excellent being on a bus route for the town centre and being in easy reach of restaurants. Our room was spacious and had lovely views over Edinburgh. We will stay there again.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are delighted that you enjoyed your stay and friendly service from the team. Haste ye back! Kind Regards Andrea, General Manager

"Awesome!!!"

5
20/11/2015

Incredible hotel! Historic building, deco in theme with the external appereance, incredible comfortable bed, clean and very nice room! I booked the room for only 3 nights but I had to extend my staying for another night; the receptionist was very helpful and at the check out I found out that instead the full price, they let me pay the discounted price I payed for the original 3 nights! Proper and delicious scottish breakfast! Extremely recommended to everybody!!!!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are delighted that you enjoyed your stay and friendly service from the team. Haste ye back! Kind Regards Andrea, General Manager

"EXCELLENT HOTEL"

5
19/11/2015

This hotel was booked very last minute whilst touring Edinburgh, It is a must if staying in Edinburgh, lovely clean hotel and very friendly staff ,easy access to the bus stop on the door step to access the city centre where you can buy a ride all day ticket for £4 this includes the trams as well.

"A little gem"

5
19/11/2015

A lovely typical Scottish hotel and very welcoming the minute you walked in as was Room 202! Fantastic bed and a gorgeous view of Edinburgh Castle. Combined with very friendly staff and a wonderful breakfast, it was a shame I was only staying the one night!!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for taking the time to review your recent stay with us, we are delighted that you enjoyed your stay in our 'Room with a View' (202) and friendly service from the team. Haste ye back! Kind Regards Andrea, General Manager

"A very welcome break"

5
18/11/2015

I have stayed at Braid Hills several times over the last couple of years and I have never been disapointed. For some it is a little way out of town, but for me that is perfect. The city, if I want it, is a short taxi ride and Murryfield is withing Walking distance Good food, excellent service, a comfortable bed, easy access from the ring road and a simple exit from the city. It is perfect !

"Good location"

4
17/11/2015

Location good for visiting Edinburgh. The bus stops outside the hotel and takes about 20 mins to the centre. Hotel was very clean with helpful staff. Our room was small but bed was comfy. Good breakfast.

"Excellent"

5
16/11/2015

Stayed for two nights from 14th November 2015 and had a great time, the hotel was traditional Scottish being comfortable and lovely and warm, in fact we turned the radiators down in our room as it was a bit much for us. The room was spacious, well maintained with comfortable beds and all the basic things you would expect - a TV, drink making facilities etc We used the public bus stop right outside the hotel to travel down into the city centre, I downloaded the " transport for Edinburgh" app for the bus times and it worked a treat, it was £1.50 for one ride and £4.50 for an all day pass, can't go wrong really. Breakfast at the hotel was spot on, plenty of choice for a full English with some Haggis if you fancy it!! there was also cereal, toast, fruit etc if you don't like a full breakfast. We will be returning at some point in the future and Im sure we will re book this hotel.

"Cozy Scottish Inn"

5
14/11/2015

Our room was excellent. It was nicely decorated with cute details, like plaid purple chairs. Staff was wonderful, extremely helpful, and very welcoming. It was a 30 minute bus ride to the city centre, but the weather was nice enough that we enjoyed the 50 minute walk down Princes Street most days. There was no hair conditioner or lotion in the room.

"Quick stopover"

4
13/11/2015

A short business trip had me staying at the Braid Hills hotel, having stayed with this chain in the past; I wasn't looking forward to it as my previous experiences weren't great. Pleasantly surprised with the standard of room, which was spacious and very clean; it looked like the bathroom had recently been refurbished. I only had breakfast in the restaurant, which was a standard buffet affair; all pipping hot and tasty. Staff were friendly and attentive when dealing with you. I would definitely stay again and would recommend.

"Nice, comfortable hotel"

5
09/11/2015

An overnight stay in Edinburgh, a chance for ex.Ellersly House guests to try Braid Hills Hotel. It was nice to see that the friendly, helpful atmosphere also exists here- and to see some faces we knew. The room was spacious and looked as though it had just been refurbished. Everything looked new including the double glazing. The heated towel rail was useful for drying our clothes (very heavy rain). The whole building looked newly decorated and there was evidence that there were still one or two rooms to finish. Staying DBB, we had a choice of 2 courses from the main menu- with a good selection. There were obviously some 'locals' dining, always a good sign. Easy to find, definitely somewhere we'll stay again.

"Delighted with the qulaity of this very comfortable hotel"

4
05/11/2015

We booked this hotel for our friends from India into this hotel for a two night stay and we were grateful to the friendly staff for making their stay so memorable. Food was first class and the rooms were more than adequate. But is twas the friendliness of the staff that was most appreciated. Thank you so much. The hotel is located in a central position with easy access to the city and main tourist attractions. We would recommend this hotel without fear or favour.

"A night in the Braid Hills Hotel Edinburgh"

5
31/10/2015

Traditional, comfortable hotel in Edinburgh. Beautiful views of autumn colours over the city. Lovely big room great price. Good value for money. Extremely comfortable bed. Friendly helpful service, nothing too much trouble. Thoroughly enjoyed my stay.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. My team and I hope to welcome you again soon. Kind Regards Andrea, General Manager

"Super"

4
28/10/2015

Just returned from a super 3 night break in Edinburgh first stay at Braids hill hotel but will not be the last the hotel is super we got upgraded to a king size newly decorated room free of charge which was a lovely start to our break nothing at all to complain about in the room at all from entering it to leaving it the hotel was busy on the first night with a function on in one of the suites but plenty of room elsewhere to sit and relax the bar area is comfy and bar prices very good for a hotel of this standard ,the staff are outstanding always a hello and a smile for you nothing to much for them (shame about some of guests rude people no respect no please or thank you to staff ) breakfast was good but wished there had been more fruit on offer , we only ate one night there and was a little surprised at the menu with little choice but what we had was fab All in all a super place to stay and we will be back hopefully soon .

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review, we are delighted that you enjoyed your stay at the hotel and the beautiful city of Edinburgh. We are in the process of reviewing our breakfast offering and hope to have a new menu in place by the end of the month which focuses on some healthy options and an improved continental selection. My team and I hope to welcome you again soon. Kind Regards Andrea, General Manager

"Noisy room"

3
27/10/2015

Booked in for 3 nights and am a best western rewards customer, no upgrade ( as usual ) but hotel was busy so I understand, however we were put in a poor room at top of stairs, so every time someone went upstairs ( usually late at night from the bar ) we were woken up , Saturday night loud music all evening from a function , followed by lots of drunken people going upstairs , including a lovely argument at 0230 am that went on for half an hour , left hotel absolutely knackered after 3 nights of little sleep..... I could kick myself as we come to Edinburgh at least once a month for a few nights , I could have taken up an offer at the doubletree Hilton for the same price as here, but we decided to be loyal to best western, just wish they'd had the same thought !!!

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your recent review following your stay at our hotel. I would like to take this opportunity to apologise for the disturbance you experienced from other guests during your stay. We do have a 24 hour team at the hotel and our Night Manager is always available to assist with any issues overnight. I appreciate you are a rewards customer and we do always endeavour to upgrade Best Western Rewards guests where possible however this is subject to availability. If you would like to stay with us in the future please do not hesitate to call the team direct who can arrange a quiet bedroom for you. Kind Regards Andrea Paton, General Manager

"Gorgeous"

5
27/10/2015

Stayed here for the weekend with my partner and we were very impressed!.. Our room was gorgeous with a great view, one of the nicest hotels we've stayed in and only 10 minutes from the city centre! Staff were lovely and always had a smile on passing :) a very relaxed atmosphere; would stay here again and also recommend to anyone :)..xx

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for your fantastic review of your recent stay with us. My team and I hope to welcome you again soon. Kind Regards Andrea Paton, General Manager

"Lovely relaxing hotel"

5
26/10/2015

Got an upgrade to a room that was newly refurbished, it was lovely, if all done like this then hotel can't go far wrong. Food and service was excellent, though a bit too much fish on the menu for our liking. What we did have was cooked to perfection though. Waitress in restaurant very helpful and willing to ask chef to tweak the choices on menu which they did with no problems. All in all a lovely relaxing break, so handy for bus stop into city centre too.

BraidHillsGM, General Manager at BEST WESTERN Braid Hills Hotel, responded to this review
Dear Guest Thank you for a great review following your recent stay with us. Haste ye back! Kind Regards Andrea Paton, General Manager

"Beautiful friendly hotel"

5
25/10/2015

Stayed here for our silver wedding anniversary, such a beautiful hotel with lovely well kept grounds and stunning views, meals were all great,the room was beautifully decorated. receptionists and bar staff, waiters were very friendly and helpful, I couldn't praise them high enough. I would highly recommend the Braidhills Hotelto anyone, Friendly and caring staff Thank you for a fantastic stay

"Comfortable"

5
20/10/2015

Stayed for 2 nights while visiting our daughter. Our room was very nice and the bed was lovely and comfortable . Nice bathroom though shower pressure was very weak. Would stay again. Quite a way from the city but plenty of buses make this not a problem.

"Business stay- worked well"

4
19/10/2015

Stay here 2 nights on business nearby. Booked single room which was spacious and had double and single. Liked the little kitchen area and modern bathroom. Food was ok. View from bar was stunning across Edinburgh. Not a fancy fancy place but nice all the same.

"Superb location, average meal, poor service."

3
16/10/2015

Last week, I decided to treat myself to dinner at the Braids Hotel main restaurant so that I could watch the sunset over Edinburgh and Fife from my window table. I had stayed in the hotel for a fortnight a couple of years ago, and had found the food and service to be very good. However, I was rather disappointed with the set menu which consisted mainly of standbys, such as Chicken/salmon/beef pie along with a variety of burgers. There was no a la carte menu, and the salmon which I chose, was run-of-the -mill. The dessert (Apple charlotte) was similar to the frozen deserts I can get at any supermarket. The service was painfully slow! Two waiters stood around at the desk, doing very little, while I waited for the table to be cleared between courses. Also, the room was dark, and I had to ask for the centre top-lights to be lit. When there are so many good, modern restaurants to choose from, I feel that the BHH is looking tired, their menus need a through revamp, and the staff could do with more training. All the beautiful location in the world will not save a rundown hotel.

"perfectly situated & superb breakfast"

5
15/10/2015

We (parents and teenagerson) really loved this hotel. Nice atmosphere, beautifully situated overlooking the city, great rooms, excellent cleanliness and a superb Scottish breakfast with a very tasty haggis. Direct callingline to a taxicompany was efficient. Should we visit Edinburgh again, there is no need to find another hotel. This hotel is "our" hotel in town. You can easily reach all the attraction in Edinburgh (like Arthurs seat, the castle etc ) by foot starting from Braid Hills. Of course we recommend this hotel !

"Staff deserve great credit in all areas."

5
15/10/2015

We had driven almost 450 miles in the day to get to the Braid Hills Hotel and were impressed right from the moment of booking in. Our room was a deluxe version and was very nicely presented with good views over the park. Intrigued to know that afternoons football results, we turned on the television. It had no power and we reported this to reception. Immediately and over the next twenty minutes three members of staff arrived to assist. No luck, it would not respond. We thought that perhaps they would call an engineer for the Monday morning. Then Melanie who booked us in said she would upgrade us to a signature room. She showed us three further rooms and said we could have which one we liked. We went for 216 which is beautiful with a turret seat and four poster bed. At this point I was a bit concerned at the extra cost involved and Melanie said the price we booked at would be the price we paid. It was one hell of an upgrade for a dodgy television. We were there for five nights and the room was brilliant, the bed was incredibly comfortable, the view was lovely. Every member of staff that we encountered did their job to a very high standard and with a smile on their face. Other huge pluses are the free car parking and probably the worlds best bus service is almost on the doorstep. The hotel breakfast is of very good quality and the dining room has great views. It is to be hoped that Best Western fully appreciate what a special team they have in place at Braid Hills. If we venture that far north again, this hotel is the one we will book.

"Nice hotel in lovely Morningside"

4
15/10/2015

Having lived in Morningside for 15 years, we were back in Edinburgh for a weekend visiting and we picked this hotel as it's got such easy access of the bypass/motorway and a big bonus free parking. The bus into town is right outside the hotel and I am biased of course but Morningside is a lovely part of town with quirky shops, good restaurants/pubs and a great atmosphere. The hotel is very good, the breakfast certainly was superb and the views from our room and the breakfast room overlooking the Pentlands is such stunning. I think we had one of the older non-refurbished rooms so the décor was perhaps a bit old fashioned but the room itself was massive, free wifi, decent Brodies tea & coffee and mineral water. Friendly staff too. We will definitely be back !!

"Great location"

4
14/10/2015

Visited here for lunch with long lost friend. Location is terrific. Birds eye view of Edinburgh. Hotel has had a makeover since I was last here 30+ years ago. Nice ambience in the lounge where we had a bar lunch. Unfortunately had to send back my sandwiches since the bread was day-old. Fresh bread is expected at higher quality hotels. Apart from that it was a warm inviting place where we could reminisce.

"Beautiful and quiet"

5
14/10/2015

The room we were in was massive! Bathroom was small but the bedroom was incredible - bed massive and extremely comfortable! We stayed here after the B&B we had paid for turned out to be less than impressive! The staff were lovely and the hotel was very quiet! We caught cabs into Edinburgh - not too expensive! Would absolutely recommend!

"Peaceful surroundings"

4
11/10/2015

Medium sized hotel on the borders of attractive hilly countryside. Good bus service to central Edinburgh and also Ocean Terminal. Our room was compact but comfortable. The shower room was rather tired however and the shower a rather miserable trickle. We didn't eat there, or drink in the bar, but the menu looked OK. The staff were friendly and helpful.

""Room with a view""

4
07/10/2015

Stayed here recently on business working in this part of Edinburgh. This hotel has plenty of charm. The room I had faced the main road with excellent views over the park and a bit of Edinburgh skyline, the rooms are large with table and comfortable chairs to enjoy the view, rooms have everything required for a comfortable stray.Breakfast was very good the following morning.Recommended!

"short break"

5
06/10/2015

This was just a short break,and I would recommend this Hotel.The HJotel is well presented,and the staff are helpful,with the rooms clean and well presented.The Restaurant menu is basic on the evening meals,but the breakfast choices are very good,and its just a 10 minute bus ride to the City centre.

"Classy and comfortable in a fabulous location"

4
05/10/2015

It was great to be back spending a few days at this hotel, which has been a favourite of mine since the early 70's. While many things have changed over the years, it was good to still experience welcoming and friendly service, and a classy and comfortable place to stay. The location is superb, with views towards the Firth of Forth and the Edinburgh skyline from many rooms, and with easy access via local buses (1.50 pounds per trip) to Edinburgh centre. My room was very comfortable, clean, and well-maintained. As pointed out on the hotel website, rooms are accessed via a couple of short staircases (i.e. no lift). Great service in the Edinburgh Bar and the restaurant, and everything I selected there was excellent. Other than the extortionate laundry prices, I felt that all other prices were fair and about what one would expect to pay. I look forward to staying at the Braid Hills on future visits to this fantastic city.

"Girls weekend"

5
05/10/2015

Had a lovely time hotel very comfortable staff very pleasant and helpful. Family room spacious .Breakfast was lovely a wide variety of food to choose from. Close proximity to bus stop with frequent buses to city centre. We will be back soon!

"Disappointing"

2
05/10/2015

Room was tired, fire doors wedged open, smoke detector head removed, electronic door locks had to be reprogrammed every time we tried to get into our room. Staff were atrocious, especially in the restaurant. We were left for almost an hour before being served and then the order was wrong. Tables were left full of dirty crockery, staff were incompetent. Platinum card holder was directed through a recently used, extremely untidy function room. Photo evidence taken. All in all, never again. All this at quite an expensive price. Premier Inns were better.