Room 1
Room 2
Room 3
Promotion code

Best Western Lansdowne Hotel, Eastbourne

King Edward's Parade, BN21 4EE, Eastbourne, Great Britain - See on a map
Best Western Lansdowne Hotel - lansdowne hotel grounds and hotel The Best Western Lansdowne Hotel is ideally located in the center of Eastbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Be our guest at this charming, family-run, pet-friendly hotel in Eastbourne. The Best Western Lansdowne Hotel enjoys an excellent location on the seafront, with Beachy Head, the South Downs and Brighton all within easy reach. Boasting sea views that stretch across the south coast, it provides the perfect haven. Its traditional, cozy atmosphere will definitely appeal, while the seaside town itself has more than enough character to make your stay a memorable one. From your peaceful seafront hotel in Eastbourne, you'll have ample opportunity to explore this pretty part of the world. East Sussex boasts hidden gems such as Herstmonceux Castle and Battle Abbey, giving the culture vultures amongst our guests the chance to see something new (or old, as the case may be). While the Best Western Lansdowne Hotel itself has plenty to keep you amused, we’re sure you'll find a spot of sea fishing from the pier or a hike in the South Downs hard to resist. Our hotel guests also have access to 18 lock-up garages. Please obtain a parking voucher from the hotel reception.

Best Western

Lansdowne Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1565 guest reviews
NOTE ISSUED
Excellent
712
Very Good
574
Average
179
Poor
60
Terrible
41
REFER TO NOTICE
Business Business
126
Couples Couples
646
Family Family
316
Friends getaway Friends getaway
190
Solo travel Solo travel
121
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel, shame about the parking"

3
User 18/09/2020

An efficiently run hotel with friendly staff and great breakfasts. Rose, Manuel, Dora and colleagues in the restaurant warrant a special mention. There are plenty of hand sanitizers, one-way walking arrangements, and obligatory wearing of face masks in public areas. We didn't pay a sea view upgrade and were allocated a decent-sized, quiet, clean and comfortable room at the back of the hotel. My only criticism is that the hotel's parking arrangements aren't explained online and there is no street plan at reception (or, in our case, advice from the receptionist at check-in) indicating where their £2/day hotel guest permits allow one to park. After an 8-hour drive, we parked in Jevington Gardens, the road on the west side of the hotel, and missed that we were in an 'N' parking zone on this street, as opposed to a similar-shaped letter 'H' parking zone (where the hotel guest permits are valid). Our oversight was rewarded with a couple of parking fines (Penalty Charge Notices), courtesy of East Sussex County Council. In the interest of fairness to their customers, the hotel management could certainly make improvements to the information that is provided regarding their roadside parking areas.

"Great location on sea front but room faced back alley!"

3
Rob1468, Cumbria, United Kingdom 16/09/2020

Location and proximity to sea is great. Parking was easy on road with hotel parking voucher. Room was small and disappointing as it faced a back alley. Bed was not very comfortable. Hotel reception staff were not very friendly.

"Friendly and covid secure"

5
User 15/09/2020

All the staff were helpful and friendly. There were plenty of hand sanatise points around the hotel and special routes to go up and down stairsto keep everyone covid free. Food in the restaurant was all brought to the table and covered fro safety. There were plenty of places to sit and relax.

"Overnight stay"

4
funkmeister, Thame, United Kingdom 14/09/2020

Well kept, clean, friendly hotel in great position on seafront. My wife and I stayed in a double sea view room. It was large and comfortable. The staff were very friendly and helpful and there were lots of one way systems and COVID safety measures in place, so you felt all was being done to keep staff and guests as safe as possible. A great breakfast was included in our stay and we ate dinner at the hotel too which was of a good standard and nicely presented although quite a small menu. Only negative was that bed was listed as large double in room description but was two single mattresses so gap down middle. Parking was in road outside with £2 ticket from hotel so fairly convenient and good value. I would stay here again. Pierre's Bistrot opposite is nice for a drink overlooking sea but you need to book for dinner as gets full up.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear funkmeister Thank you for your review. We are pleased to read you had such a good stay with us. Im sorry your didn't find the bed good , however it is a zip and link bed which is common in lots of hotels. It gives us the flexibility to have the room as a double or twin. I can only think that the bed wasn't linked properly so Im sorry about that. We hope to see you again soon.

"A great place to stay for a short break"

5
583TonyD, Studley, United Kingdom 13/09/2020

My wife and I spent 3 lovely nights at the Lansdowne. The hotel was extremely covid safe. We had a bedroom on the 3rd floor which was more than adequate for our needs. We had booked breakfast and there was a good choice even though there was no breakfast bar. The staff were very helpful and friendly. Parking was great. For £2 for 24 hours we could park in any of the designated parking spots on the road outside the hotel. We never had trouble finding one near the hotel. We had a great 4 days in Eastbourne and the surrounding area. We fully recommend the Lansdowne.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear 583TonyD Thank you for your 5 star review. We are happy to read that you felt safe here during your stay as far as Covid is concerned. We have put alot of effort into ensuring that our guests have as relaxing a stay as possible in the light of the current circumstances. We hope to see you again soon.

"Excellent value and very well organised vs covid"

4
steve h, Stevenage, United Kingdom 11/09/2020

Lovely sea view room, comfortable and well equipped. One major area of concern was the bathroom, never particularly keen on over bath showers as I am elderly, this one however desperately needed a non slip strips or the provision of a rubber mat. Floor so slippery I opted out of showering and just bathed. Other problem was using shower to wash hair in bath, the water temperature fluctuated wildly between scalding and freezing. Needs attention. Very helpful and attentive staff and an excellent breakfast. Would gladly book again.

"Don't miss this - A great hotel!"

5
User 10/09/2020

Surely one of the nicest hotels in Eastbourne and we've stayed in several, however, its the staff that really make the difference here (special mention for Lilly). Everyone is so friendly and helpful, you could hear it from all the staff wherever we went in the Hotel. Room was glorious with an excellent sea view (room 127 in our case), very clean and great decorative order. Clean windows which I think is a first for us in an Eastbourne Hotel overlooking the sea, must be difficult to keep them that way with salt spray etc so nice to see - literally. One criticism, breakfast was a shambles (organisation, not the food which was excellent) but in these covid times there was a lot of effort given to the separation of guests and I think something got lost in that. However, we will be returning on our next trip to Eastbourne - The Hotel more than made up for any minor deficiencies, certainly the best we have stayed in for a while now. Locally there was lots to see but of course Beachy Head and the surrounding countryside are worth venturing outside Eastbourne for if you are in a car. In Eastbourne itself the pier was closed and the flower beds not made up this year, again all due to Covid. That said, most shops and entertainment, restaurants etc open and the beach and broadwalks very pleasant.

"Relaxing stay"

5
Stephen H, Rochester, United Kingdom 10/09/2020

This was our first visit to the Lansdowne Hotel since the easing of lockdown measures. We were anxious about visiting, it was pleasing to see that there were controls in place to help reduce the risk of transmission of the virus. With all staff members and the majority of guests adhering to the rules. The stay itself was brilliant, it was great to see some familiar faces within the hotel and the friendliness had not suffered. The room was clean, reception, bar and waiting staff were great. Breakfast was table service and this just added to the experience. It was the best hotel experience we have had since July 4th. Our thanks to Mr Berriman and his staff. We look forward to joining you again in the 2021.

"Understaffed but really lovely"

5
User 09/09/2020

I had booked a sea view room with shower rather than bath as I am disabled, we arrived, amazing room but shower over bath. Well I say shower more like a drizzle. The staff were very friendly and helpful but they were seriously under staffed! Breakfast was lovely, decaf tea available, toast nicely cooked, cooked breakfast was delicious and just enough. When I needed to get in and out of the hotel on my scooter the staff were always on hand to help me on the lift, excellent covid-19 one way system, everything was clean, up lift, down lift. Seem dog friendly as we saw a few people having breakfast with their four legged friends. I asked for an extension lead for my breathing machine as my extension lead wasn't long enough but they didn't have one, although at 8am the next morning one was delivered to me. Can't fault the staff.

"Wonderful Helen, wonderful food."

5
User 07/09/2020

Ended up Eastbourne, long story but not a typical Eastbounre person and nipped in here. Helen appeared to be bar staff, waiting staff and everything else. Very attentive without being invasive. Lovely afternoon tea. The woman is a star. Sensible Covid precautions in place.

"Wonderful hotel with stunning views"

5
Ash2980, London, United Kingdom 04/09/2020

Perfect for a family getaway with stones throw distance from the sea. Lovely and helpful staff with clean spacious rooms with gorgeous sea views. Excellent dinner options if you want to dine in their restaurant. Will stay here again in future.

"Disappointed"

3
User 04/09/2020

Was disappointed with this stay,we didnt get we asked and paid for,receptionist was not helpful at all.wifi is rubbish.we have stayed b4 no problems.so not sure what happened this time,we will stay again

"Surprisingly lovely"

4
User 01/09/2020

Lovely room with sea view Very comfy bed Great brekkie Very good staff Top location Eastbourne is great Bistrot Pierre across the road good food and cheap Lounge area comfortable Next door the grand Recommend

"Overnight stay"

4
Nikki-sarge1975, Loughton, United Kingdom 31/08/2020

My partner and I elected to stay at the Lansdowne as we'd previously stayed in the other Best Western in Eastbourne and thought we'd compare, the Lansdowne wins hands down! Our room (219) double with sea view was a very decent size and set out well. Breakfast as always at a BW was very nice, no buffet all table service. The lady on bar duty the sat eve was a delight, she made great conversation and was lovely. Due to Covid19 it was a little confusing making our way round the one way system they had going, and a little disappointed at the checkout just putting key cards in a box - no parting farewell! All in all a great stay and would definitely stay again :)

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kikki, Thank you for posting your kind comments and Four Stars on Trip Advisor. I am delighted you had a great stay, enjoying the delightful service. I am however disappointed that you did not get a more obvious farewell on this occasion. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fab location and service "

4
User 31/08/2020

Very convenient location with sea view. Just 100 yards from beach. Great service with covid restrictions implemented well. Lovely breakfast and lovely lounges to enjoy a quiet drink. Staff were very friendly and smiley.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Camillajane, Thank you for posting your kind comments and Four Stars on Trip Advisor. We are delighted you enjoyed the Fab location and friendly service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Different this year"

4
User 28/08/2020

My sister and I take our elderly disabled mother here every year . Our family room with a sea view is lovely and spacious with a fabulous view. A great location just a few minutes walk to the pier and ample disabled parking opposite. The staff are lovely and great with mom. Things were different this year because if Covid . A bit disconcerting that our room and bathroom weren't cleaned during our stay but we did get clean towels on request . The restaurant had a limited menu both at breakfast and dinner which was disappointing. Breakfast still had cooked items but not the more unusual items such as kippers or haddock and no fruit . The pan au chocolate served in its plastic wrapper was frankly odd . We found the choice at dinner quite poor with a bar menu or a la carte limited to 3 choices of each course . On the plus side we had a lovely afternoon tea. Hopefully things will be back to normal next year.

"Excellent service"

5
hawkeye007Eastbourne, Eastbourne, United Kingdom 24/08/2020

We went here for dinner only. Good social distancing measures in place. .I had the cod, my husband the scampi, both meals were well presented and my cod was the best I've had in years, the batter was light and crispy, my husband said his scampi was great too and non greasy, Waiter was very attentive and checked everything was ok. Wonderful thank you.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Hawkeye, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had a Excellent dinner. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Short Break"

5
User 24/08/2020

We wanted to break our journey to Dungeness and had briefly visited Eastbourne a couple of years ago. Checking in was online and very straightforward. There is clear signage and plenty of hand sanitising stations. We had a double room with Seaview (119) and we're very happy with it. The bed was really comfortable and big! as is the room - spacious. The road is not too noisy at all and we could see and hear the sea. First thing in the morning it was a short hop to the rock pools for a lovely meander. We booked on a room only basis, but would definitely stay again.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sannamh, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all very pleased you had a comfortable and spacious break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Last minute getaway"

4
chloejos, Hertfordshire, United Kingdom 24/08/2020

We came across the Lansdowne as close to my family (4min walk) from where they were staying. We only booked 1 week before going! There was a deal on ‘3 nights for the price of 2' Including breakfast, which worked out great value for money for a hotel on the seafront. We arrived and receptionist was kind and check in was so quick everything was well explained, parking permits given out, breakfast time booked all took about 3 mins long!! My brother had a sea-view room on the 1st floor and was happy with his room, dated(Understandable) but clean and well-presented. We were a couple of rooms down but knew we didn't have a sea-view room as they were sold out. The room was a ‘Standard' double room which had beautiful high ceilings, double bed, bed side tables, wardrobe, chair table, cabinet, tv mirror. Well presented but there was an ‘old' smell in the room. The bathroom was a little on the tired side but clean. However the room was extremely warm, bordering on hot, we found a fan in the wardrobe, the window opened just slightly and the outside temperature was probably around 18degrees , however where we were situated(looking over industrial part of the hotel) there unfortunately was no breeze. We popped to reception on way to the bar and unfortunately despite the receptionists trying couldn't provide us with an alternative room. Despite the hotel feeling not fully booked. Breakfast the next morning was great, we were welcomed by a lovely waitress and food and drinks were brought out very quickly by different waiters. Food was of good quality, however the toast was cold by the time the food arrived! Anti bacterial hand sanitiser was available in multi rooms around the hotel and communal areas and a one way system was in force in the hotel which provided us with guidance! The staff made our stay very pleasant, the hotel is situated in a great location, walking distance to lots of places and we thought it was great value for money.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear chloejos, Thank you for posting your kind comments and Four Stars on Trip Advisor. I am very pleased you enjoyed your 342 stay all at great value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Three day break"

4
chrisgE3392MH, London, United Kingdom 24/08/2020

Have been in this hotel before and enjoyed the stay Again we booked for an executive room but disappointed with the very small double bed and we are not large people !! Suggest in such a nice room a bigger bed the headboard on he wall was bigger than the bed Apart from that great hotel and sea view Breakfast not as good as last time and full breakfast cut to minimum ie no hash browns mushrooms fruit . However still pleased with hotel and will stay there again

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear chrisg, Thank you for posting your kind comments and Four Stars on Trip Advisor. We are delighted you had a great stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely hotel, good location"

5
McDonnell31, London 21/08/2020

We stayed here for one night as a last minute break. Hotel is very well organised for Covid-19, with a one way system, hand sanitizer and notices up everywhere. Reduced meal menu, evening meal is taken in the Regency Bar but it's a great location, Plenty of social distancing, and food was lovely and reasonably priced. Breakfast was included with our booking and was waitress service and very nice. Staff are all very helpful & friendly, a very well run hotel. Located on the sea front our room had a side view which looked over the sea. Parking was a worry before we went but no need to be as park out the front in the loading bay, get a parking voucher from reception which enabled us to find a bay across the road for our stay. Would definitely recommend for a short stay, nothing to fault, 3 star hotel with 5 star staff and service.

"Not 100% happy"

3
davidmA2459OD, Redhill, United Kingdom 20/08/2020

The room was very small, meant to be double but seemed like a single room with a double bed, only one bedside cabinet, one of the cups was dirty, the mirror looked as though it hadn't been cleaned, curtains had a dirty mark, window was dirty, all the hand sanitizers on the 2nd floor were empty, the bathroom was tired and needed refurbishment, the communal areas were clean and very comfortable, the restaurant food was very good.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear David, Thank you for posting your comments and Three Stars on Trip Advisor. We are all very pleased the restaurant food was very good, I have spoken to Housekeeping regarding the issues in the room. Please note the sanitisers are checked hourly, we have not yet found any empty to date. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Well Organised"

4
User 20/08/2020

Enjoyed an overnight stay here in Mid August. We found the hotel very well organised for Covid - screens atreception with masks and gel available. A one way working was set to access rooms and return to reception. The ample lounges well well distanced and weak evidemmnce of regular cleaning. Bar and serving staff work masks or shields. We onlystayedovernightso we uncertain about housekeeping although they too were wearing nasks and gloves when we saw them cleaning rooms. The hotel was as comfortable as usual and nice to see at least one of the lounges tastefully redecorated during lockdown. Breakfast was by order and naturally no buffet. It was served reasonably promptly although to maintain service and distancing we were asked to vacate the table at a set time: not a problem for us although guests overran the table we had been allocated. We enjoyed several bar meals. Great weekend. Many thanks to all the staff and management.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear MWC, Thank you for posting your extremely kind comments and Four Stars on Trip Advisor. We are pleased you found the new covid preparations in good order. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Mainly positive!"

3
User 20/08/2020

Positives: Amazing location for Eastbourne. Right on the seafront and local restaurants nearby. We would recommend Little Italy around the corner and The Pelican for amazing fish and chips! The staff were great; friendly and the lady in the restaurant (I think her accent was South African) was delightful at breakfast :) ! The hotel is taking COVID regulations seriously - staff appropriate PPE and social distancing encouraged throughout. Negatives: The only negative was the room. We had a cosy double. It was VERY hot and outside the window was a noisy generator and little air as it is in the middle of the hotel. The room decor is very outdated and the bathroom is in desperate need of an upgrade - felt very basic. Cost: OK... I imagine it's worthwhile upgrading to the sea-view. The cosy double was a little over priced for what it is.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear John, Thank you for posting your kind comments and Three Stars on Trip Advisor. I am very pleased you had a positive stay, I will pass on your thanks to Rose. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Good staff"

3
Midsummerlady, Staines, United Kingdom 13/08/2020

Stayed one night, the bed was lovely and comfortable and the room spacious. The breakfast staff were excellent, they were so efficient and friendly, and so fast to turn around tables. I found the reception staff to be a less friendly and if I was running the hotel I'd make them redo the customer care bit again. Great location, public areas nice and airy, lovely high ceilings as these old buildings have.

"Old, stuffy, HOT and out of touch!"

1
Matthew M, Gerrards Cross, United Kingdom 12/08/2020

The location is perfect, but they are totally out of touch. In the middle of a heat wave there was no airconditioning anywhere, the curtains were drawn and the room was at least 40 degrees on arrival. The windows open only a crack, the shower could not be adjusted to cold, the heaters in the bathroom were always on and the tiny desk fan was hopeless. In short, it was tortuous. Go here in winter when everything else is booked up.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Hi Matthew Thanks for your email. Firstly I apologise about the towel rail in the bathroom. Last year we spent a huge amount of money on our plumbing system and there seem to be a few tweaks here and there we are discovering. As far as the water, did you report this to reception? Your words 'totally out of touch' seem somewhat over the top! Just to enlighten you on a couple of points. Firstly the hotel was built in around 1886 and that in itself makes putting air-conditioning in to be a very difficult and mainly costly exercise! With these sort of temperatures only really being enjoyed for a few weeks of the year, it simply is not a cost that I see as a priority. We put a fan in which most people appreciate. We are all hot in this weather and unless you choose to come and stay in a more newly built hotel in Eastbourne which enjoys air conditioning and of which there are very few, you will still only have the option of a fan as most hotels are located in old buildings!

"Relaxing few days"

5
User 09/08/2020

We booked this trip on a whim but couldn't have been more pleased. The whole experience at the Lansdowne was wonderful, staff couldn't be anymore helpful, even though they were rushed of their feet. You felt safe with procedures in place for the Times we live in. We had a room with a sea view, which was outstanding. This is a hotel that values there customers and well worth a visit, we shall definitely be back.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mariposapurple, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a relaxing trip to Eastbourne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"my stay experience at the Best Western Landsowne Hote"

2
italy012015, London, United Kingdom 08/08/2020

Before Booking: I tried to book directly and was cheaper with a prepaid rate from an OTA, before making the booking, I called the hotel directly and they have have answered, book through the OTA then, nice attitude, if an employee would be allowed to offer the same rate, at least could save money to the Hotel, but they prefer to pay at least 20% of commissions. Check in: Even if I have added comments that it was a birthday, at the check in, this has not been mentioned and I have been asked if I wanted to be upgraded with a fee and I replied that if they want to upgrade me, upon availability this should be free, if not, I am happy with the room allocated, in the end no upgrade. During the stay: standard room, even if is dated, still well maintained and no air con, which I understand (old hotel), bed comfortable!, carpet a little bit dusty. Check out: easy

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Italy, Thank you for posting your extremely kind comments and Two Stars on Trip Advisor. I am very pleased you stayed, however disappointed on this rare occasion we could not match the rate. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Superb stay"

5
EtonWickAl, Windsor, United Kingdom 06/08/2020

We have just come home from a 3 night stay and have to say this is with out a doubt the best hotel we have ever stayed in. From the second we arrived to the moment we left we had the best customer service you could ask for. We stayed in a family room with sea view, and boy, what a view. The room was large and the bathroom especially impressive, although it did get a bit steamy when running a bath or shower but that is no big bother. You do need to watch the water temperature as it gets scalding hot quickly. The staff were terrific and very helpful, especially the gentleman that served us at breakfast time and the lady, I think her name was Helen, who served us drinks and meals in the bar in the evening. So kind and friendly and even wished me a happy birthday which I had whilst we were there. Safety was adhered too at all time with a one way system in place and the staff wearing face coverings. Reception were fantastic.. I phoned down to ask for extra supplies for the room and they were delivered in under 20 minutes, being left outside the room so we had no physical contact with the staff. All the meals were delicious and plentyful. The breakfast lasted us right up until our evening meal, which was amazing value for money, especially as the hotel are taking part in the half price eat out to help out scheme Monday's to Wednesday. The hotel location was lovely. If in the future we were to holiday in Eastbourne again then this is the hotel we will be staying at.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear EtonWickAl, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had a superb three night stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic hotel ...sorry we had to leave ....but we will be back"

4
john p, Chadderton, United Kingdom 06/08/2020

Myself and my wife Susan have recently returned home from a four night stay at this hotel and here are our thoughts . From arriving on day one to leaving on day five we found everything about the hotel was fantastic. We felt the location , opposite the ferris wheel was great , with plenty going on in the immediate area. We booked a double sea view room which was fantastic , looking out of the window seeing the sea and the promenade was perfect . The hotel itself had strict guidelines in respect of covid and everything seemed to work very well making us feel safe . Breakfasts were spread out ( on the hour from 7 till 10 ) and whilst we were meant to keep our allocated time we asked to swap on two occasions which the staff were happy to do for us. Breakfast itself was fine offering cereals , full English , tea & coffee toast etc...everything to set you up for the day, all served by friendly staff . We were sorry to leave the hotel at the end of our stay but would like to say a big thank you to everyone who made our stay so brilliant . A slight negative was we found the room a bit warm at night even with the windows open , but this was only a minor issue and did not detract from our stay . One thing is for sure the next time we are in Eastbourne we will look no further than the best westen landsdowne road .

"Wonderful sea view room"

5
Chud, Derby, UK 06/08/2020

We have just returned from a most enjoyable visit to Eastbourne thanks to the Lansdowne. We upgraded to an executive room for just £10 and had a very large room with a superb view over the sea. A good, cooked breakfast was served. The hotel has strict Covid-19 procedures in place and we felt very safe. We did not eat dinner at the hotel, although it was available, instead ate out at a couple of nearby restaurants which were fully open. Sitting by the sea in the sunshine drinking a bottle of wine we wondered why we bothered with travelling overseas. Thank you to all the staff at Lansdown.

"Lovely hotel let down by staff and food"

3
User 06/08/2020

We stayed in a family room on a B&B basis. The room was very nice, clean and bright, and had all the basics you need for a stay. Although we were ‘unexpectedly' awoken at 5.30 am on 2 of our 3 nights stay by the room phone ringing!? so that did let down the ‘bed' side of our stay. However the Breakfast element (advertised cost of £12.95) was very poor value and service was not great. The cooked breakfast is advertised as containing 8 items on the website and the list of additions items on website lead me to believe I'd get a decent breakfast, however, in reality the cooked breakfast consisted of a sausage, a slice of bacon, half a tomato, an egg and a small ramekin of beans, none of the advertised hash browns, mushrooms or fried slice. And the only additional items available were cereals, crossiants and pain au chocolate (none of which I can eat as a coeliac) so very poor value for me, and certainly did not live up to the advertised breakfast I should have received. In addition to this they managed to get our breakfast order wrong 2 out of the 3 days, and to make it worse the manager insinuated rather ticket was write and we were the ones who were wrong! (What happened to the customer is always right? Which we were!) The hotel were running a one way system in the light of Covid which guests adhered to quite well, however the staff did not and I regularly observed many of the staff going against the flow which is very unprofessional (the manger was probably the biggest offender of this so no wonder his team didn't adhere to rules either), this was also often on the narrow stairs ways and corridors so we had no way of a anointing them. The staff also left a trolly in the small corridor right by the top of the stairs we had to use to get down to the lobby every morning making it quite precarious for my 6 year old to safely navigate his way down every morning. OVERALL RATING: Accommodation 4/5, food 3/5 and staff 2.5/5

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Christine Thank you for your 3 star review. I am disappointed to read that you were not entirely happy with your stay. Please accept my apologies for not updating our website with the reduced menu. With all the new way of working Im afraid this was overlooked. However, so far we have had very positive comments about the reduced offering, but I can understand that your expectation was not met. As far as the misunderstanding with the manger who took your order, I can again only apologise. The one way system is there for staff and guest safety and there are times when staff have to go against the tide so to speak as delivering food to lounges etc would be extremely difficult. Also the same can be said for the Room Attendants servicing rooms upstairs. I am however confident that the staff are at all times respectful and aware of guests that are using our one way system. We are all trying our best in this difficult time! As far as the trolley in the way of your room, did you mention this at the time? Im sure there would have been no problem with us moving this for you.

"Eastbourne Trip to Lansdowne Hotel"

5
sbreckers, Greater London, United Kingdom 05/08/2020

Highly recommended the Lansdowne Hotel. We booked online and were a bit nervous about Covid and what it would be like to stay in a hotel again. Lansdowne had really well thought out procedures to keep everyone safe, like staggered breakfast times, one way systems and socially distanced seating in the lounge and bar which I might add was brilliant to have to relax in. A lot of effort has been made at this hotel with upgrading rooms . We had a Seaview Double which was brilliant, very well decorated and spacious and great value for money. We never felt it was to busy due to staggered breakfast times. All the staff here were brilliant, kind, thoughtful and attentive. There were a couple of issues but these were sorted quickly and meet our expectations. Breakfast was table service rather than buffet like it used to be and I have to say was really great, lovely eggs and sausages. Great poached eggs. This place is ideally suited at the quieter end of Eastbourne right opposite a park and the sea. We spent a lot of time on the beach, water quality great and ideal for swimming. The south downs are right on the door step from the Lansdowne and I'd recommend a walk up there. The staff at the Hotel are very knowledgeable locally, with recommendations for places to go and eat. I can't recommend a stay here highly enough. It was brilliant so brilliant we stayed and extra night. Will be back again to stay and a big thanks to all the staff there for being so kind and looking after us for the week. We also visited Herstmonceux Castle, Hastings and St Leonard's area. We ate at the local chippy Holiday Inn Fish Restaurant and Pomodoro e Mozzarella a lovely Italian restaurant. And a great Thai street food place up near the station. All worth a visit.

"Even in a global pandemic, the Lansdowne delivers"

5
User 31/07/2020

Again, a faultless stay at the Lansdowne. I've stayed here on a number of occasions, and this time was as enjoyable as ever. They have gone to great lengths to ensure the hotel is safe for both their guests and staff. Things aren't quite as they would have been pre-lockdown, but the Lansdowne has done everything possible to deliver the same experience. Breakfast was amazing. Room was amazing. Staff... amazing. Thank you everyone at the Lansdowne. Already looking forward to the next visit.

"Mr lewis"

1
User 30/07/2020

Appalled how the management have failed to contact me about my stay hairs in bath , and the mould on the window sill was the worst I've ever seen not to mention discarded cotton buds out of peoples ears on the balcony room 128 27th July 2020 Shane on you u will never step foot in another

"A return to a post- Covid Lansdowne!"

3
User 30/07/2020

I have been visiting the Lansdowne annually for a number of years. It well positioned and comfortable with welcoming staff. On receiving an e-Mail that the Lansdowne had reopened I immediately booked. Generally the hotel has adapted to the post-Covid world and their reduced offering appropriate and reasonable. What seems to be lacking is the kitchen detail. I put down the pan fried venison slices (perhaps re-fried?) dryness down time the English taste for well done meat. My second order of the Vegetable Soup of the day with Croutons was laughably thick it could have been eaten with a knife and fork. The ready made croutons tasted stale and from a packet. Rather overkill as the soup was served with a warm bread roll. Once the Chicken Goujons and Chips had been returned to the kitchen in favour of the Chicken Caesar Salad which I had actually ordered I felt it appropriate to recount my experiences to the Duty Manager particularly as, along with the chicken, I had served slices of fried pig with my Salad. Apparently, he told me, I was confrontational and drank too much. The second fact I had to agree with as I had been drinking wine for over half an hour as I waited to place my food order while room service orders and orders from customers going to the bar were put into the kitchen despite the sign saying there was only table service! Perhaps the chef is still on furlough.

"Friendly staff and great location"

5
karinaereddy, London, United Kingdom 28/07/2020

We really enjoyed our stay here. The staff were extremely friendly and helpful, the room was clean and comfortable, and the location was excellent with the Ferris wheel directly outside the door and the beach at your fingertips. We enjoyed learning about the hotel's history, interacting with the staff and enjoying some down time. And the blue room is impeccably decorated!!

"Good Location"

3
DayTrip25812290978, Wembley, United Kingdom 28/07/2020

The location is so good. The lobby and rooms on first floor are beautifull. I didn't like because the seagulls made a lot of noise and you could hear inside the room. They need replace the shower hand of room 217, whas blocked. The room was clean. The breakfast was so good.

"Lovely Sunday stay"

5
harryfranklinleeds, maidenhead 21/07/2020

I stayed for one night last sunday at the Landsdowne hotel and was made very welcome from start to finish, I was upgraded to a sea view single with private sitting area with my diamond select status I was pleased to be offered a full breakfast in these troubled times The hotel made u feel very Covid safe with clearly directed routes There were many lounges to relax in and watch the sea and people I will definitely return here

"Avoid unless you want to be transported back to the 70's."

1
julieweir2018, London, United Kingdom 21/07/2020

We had a standard room - which was basic to say the least and had not been touched since the 70s. The radiator in the bathroom was also broken and stuck on full blast. On checking in we were told only 40 rooms were full but when I asked to move rooms I was told there werent any others available. After a discussion with a manager we were moved to a room just down the hall.... cooler but with a view of a brick wall. (And still required fans in the room). And this had a tv with only 2 working channels which we had to retune. And no hot water at all. None of the photographs on the website represented the rooms we were given. And we spent more time moving and waiting for maintenance than relaxing. The beds were also tiny, and no spare pillows. The lounge areas have obviously been renovated recently but the rooms (we were in the third floor) leave very much to be desired. I travel a lot for work and for the price paid (250 inc supplement For dog) it was very disappointing to say the least. One thing I will say is that ALL the staff were lovely.... sadly the state of the property and issues therein let them all down.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Julie Thank you for your review of which I am very disappointed to read that you did not enjoy your stay. I had heard of the problems you encountered on the first night of your stay. The room you were in is one of our older rooms, but even though this might be the case, they are all extremely clean and well maintained. However, the problem with the bathroom radiator is unacceptable, especially when it is so hot! We have just spent alot of money on a new plumbing system and there seem to be, since opening, a few tweaks here and there that we need to make. We are a family owned hotel, for 108 years, and although under the BW umbrella, we do not have large budgets for refurbishments yet we have done a huge amount of refurbishment in the last 5 years. It was day two of opening and I personally am v eryhappy with the response from our guests so far. Your one star review sits in amongst two five star and one 4 star review. We are obviously doing something right and as you mention all our staff are an asset to us. I believe you were moved to one of our newer rooms and Im sorry if the TV was not tuned in, but Im glad you rectified it quickly. The weekend was very hot and being an old building, it does get heat up. Im pleased that our fans were a help in cooling you down. If you look through our website, we do of course put our newly refurbished rooms on there, but there are pictures of the non refurbished rooms too so I don't beleive it is a misrepresentation of the rooms we have. The bed you had was a standard double bed and to meet Best Western policy re Covid-19 we only put one pillow on the bed and the guest is more than welcome to request more. The lounge has recently been refurbished as have our function rooms and other small lounge. I don't think it's fair to say 'the state of the property' as with 102 rooms we invariably have maintenance issues, but we always do our upmost to rectify them. I can only hope that if you do come to Eastbourne again and would like to try us one more time, then please do request a newly refurbished room.

"A wonderful weekend seaside break!"

4
User 20/07/2020

I had a single room with sea view and was delighted with the outlook as well as the space and comfort of the bedroom. Everything was clean and comfortable. The staff, without exception, were friendly and helpful and it was great to see them back in operation. My only disappointment was no hair dryer supplied in the room. They have sensible and easy systems in operation to make both staff and guests as safe as possible.

"Weekend away"

5
Susan H, Chatham, United Kingdom 20/07/2020

Stayed day after re-opening. Extremely clean and clear instructions regarding social distancing. Excellent breakfast and excellent service throughout. Made our first trip after lockdown special and felt very safe. Well done to all the staff.

"Superb, safe stay, excellent staff"

5
S K, Cambridge, United Kingdom 19/07/2020

Apparently when we eating the first night evening meal, discovered hotel had been open 7 hrs! Excellent organisation, cleandliness, staff superb esp Helen and Alex? (manager). Breakfast superb, evening meal menu understandably a little limited but extremely well cooked and generous. Rooms comfortable and clean, fan and extra pillows delivered. Social distancing superb, loads of sanitiser. Very done to you all!!

"Great Place for a Weekend Break "

5
AP4948, Maidstone, United Kingdom 18/03/2020

We went for a weekend , including a dinner dance, with some friends and had a lovely time . The staff were very welcoming at check in and helpful throughout the weekend . Service and food at Fridays dinner , Saturdays dinner dance and breakfasts were excellent as were the bar meals. The bars and the several lounges( including games and snooker rooms) are well set up and comfortably furnished . There are several function rooms buy the hotel staff seemed to cope comfortably with 3 major events on at same time on Saturday night. The hotel is ideally situated for all the local amenities and attractions as well as town centre . Rooms were comfortable and clean ( but controlling their temperature was a bit of a challenge) . Elliott, Helen ( in the bar/lounge) and Shaun ( in main restaurant & at dinner dance) deserve special mention for their rapport with customers even when very busy . Well worth a visit .

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear AP , Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a wonderful dinner dance, we do have fans available on request. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Eastbourne"

4
tinastevespain, Essex, United Kingdom 18/03/2020

staff very friendly and helpful, lovely old building though the beds and carpets in the room were very tired looking. I understand refurbishment has started so hopefully this will improve. enjoyed a night at the theatre and walks. I am disabled and facilities are not very good for wheelchairs etc.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tina , Thank you for posting your kind comments on Trip Advisor. I am very pleased you very well looked after by our very friendly and helpful staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice break"

4
CatdiverKent, Kent 15/03/2020

We stayed at this hotel for one night on the Travelzoo offer. We paid extra for an upgrade to our room and was very happy with the room we were given. Direct sea view and very comfortable bed. We had a separate shower (it would have been nice to have a shower cap as I wanted a quick shower and did not want to get my hair wet, but there was not one there - hint hint management) We also had a separate bathroom with bath, sink and toilet. We had a cream tea in the afternoon which was lovely but the poor barman was very overstretched, serving drinks, bringing food, trying to clear tables etc. He did a great job but could have done with a hand, well done to him though. Breakfast was lovely and service was excellent. I would definitely recommend this hotel and stay again. Staff seem to organise lots of charity events which is brilliant. Parking is a bit limited but you can buy a parking permit from the hotel for £1 which entitles you to stay until 11am next morning.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear CatdiverKent , Thank you for posting your extremely kind comments on Trip Advisor. We are delighted you had a nice break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Travelzoo Deal"

3
IloveBunny, Maidenhead, United Kingdom 09/03/2020

This was a Travelzoo deal and as such was very good value for money. The included cream tea on Saturday afternoon was excellent. Overall the hotel is a bit tired in the public areas and the bedroom. That said the staff were very friendly and super helpful. The breakfast was great - in parts - unfortunately lots of items ran out and weren't always replenished quickly or even at all. The hotel was ideally located for the Congress Theatre which was the purpose of our stay so that was great. A mixed bag all in all but it was an enjoyable weekend.

Lansdowne1912, Owner at Best Western Lansdowne Hotel, responded to this review
Thank you for your review and we are pleased to hear that you enjoyed your stay overall. I will say that as a privately owned hotel (Best Western do not own the hotels) we have been investing heavily over the last 5 years. The ground floor in particular has seen our two function rooms completely refurbished and in November we refurbished our first lounge which has been very well received. As much as we would love to refurbish the whole hotel in one go, we simply do not have the budget to do so! I believe that although some bedrooms are slightly dated, they are all clean and well maintained. We have also just invested heavily in our plumbing system which now sees as expected water pressure in all bedrooms. We have 102 rooms and we have refurbished many of them, so next time you come, please do ask for a newly refurbished room. Our refurbishment programme is ongoing. Sorry to hear that the breakfast was not replenished in a timely manner. This is not the norm and I can only think that perhaps it was a very busy period at the time you came down to eat. We hope to see you again soon. Kind regards Catherine Clifford (Partner)

"Very noisy room from fan/ generator outside room"

2
Keith T, Leatherhead, United Kingdom 06/03/2020

The generator fan was on outside the room until gone midnight and on again at5.30 Impossible to sleep . Reception gave little help sympathy or refund .very poor attitude Did complain but staff offered nothing

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Keith, Thank you for posting your comments on Trip Advisor. As you are aware we have been in contact post this review directly, my humble apology has been accepted. I am pleased in your note directly you commented on how impressed you were with many of the hotels services. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"80th birthday"

5
Guardamar1957, Rainham, United Kingdom 05/03/2020

Very large hotel done a deal with travelzoo Rooms lovely large nicely decorated beds lovely and comfortable Scones and tea cream and jam very nice Breakfast buffet lovely turned out cooked very nice very enjoyable Staff very friendly

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Guardamar, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you had a wonderful 80th Birthday at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on-line. Kindest Regards, Jamieson Berriman

"Beautiful hotel in a beautiful place"

5
dagnijak315, Redhill, United Kingdom 29/02/2020

A very nice hotel. Lovely, big room with a seaview. Loved it from the moment I stepped in. Delicious breakfast too. I'm definitely returning and recommend to everyone visiting Eastbourne. Very good price an great location.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear dagnijak315, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted your experience was so beautiful, thank you for your recommendations in advance. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on-line. Kindest Regards, Jamieson Berriman

"A wonderful Ruby Anniversary"

5
User 24/02/2020

My wife and I celebrated our 40th Wedding Anniversary at the Lansdowne and were delighted with all aspects of our stay. The hotel is warm, comfortable and welcoming. The staff are extremely courteous, hard working and efficient. A wonderful experience.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Departure , Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased your wonderful Anniversary was such a great success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Appalling service!"

2
999JulieP, Brighton, United Kingdom 20/02/2020

I treated my mum to Afternoon Tea for a Christmas present. It turned out to be a real disappointment. We were greeted and seated with no problem, but 40 minutes after our booked appointment we were still waiting - not even a cup of tea or coffee in sight. The waiter did a disappearing act and the only person to ask was the receptionist. Eventually our long awaited tea arrived with no apology and in fact the waiter was not interested in our disappointment with the service. The sandwiches were then mideocre, along with the cakes. The scones were the only things worthy of a good review. It's a shame because the setting was nice but service needs to be much improved.

"Very comfortable"

5
E R, Oxford, United Kingdom 17/02/2020

Very pleasant hotel. Good food and friendly staff. Lots of lovely lounges and fabulous cream tea with the best scones ever. Room nice if slightly old fashioned but clean comfortable and plenty of hot water. Would definitely go again and recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear E R , Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a very comfortable stay and were well looked after by our friendly team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely sited hotel but poor reception"

2
choolaver, London, United Kingdom 13/02/2020

The sea views were exceptional.The newly decorated rooms were good but the extractor fan in the bathroom was noisy. It would have been a good experience staying in the hotel but unfortunately it was let down by a lady receptionist who was loud,unsmiling,austere looking who was insistent that we paid in advance of our stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear choolaver, Thank you for posting your kind comments on Trip Advisor. We are very pleased you enjoyed the hotel and the wonderful views. We do have a pay on arrival policy, that is the procedure. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A very enjoyable stay"

5
chrispope2015, Kent, United Kingdom 09/02/2020

Our second stay in this beautiful and comfortable hotel, where our adult children and grandchildren have also stayed. We have found the bedrooms spacious and very pleasing and the catering extremely good. The.lounge and relaxing areas are decorated to a high standard, and all staff very helpful, friendly and professional. Very happy to recommend this delightful establishment,.and we will certainly hope to return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chris, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had an enjoyable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Vintage Afternoon Tea"

5
User 09/02/2020

We thoroughly enjoyed our recent visit for vintage afternoon tea for 4. The food was delicious with generous portions, the service polite and attentive and the setting comfortable and congenial, very good value and would highly recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear queenofpancake, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted your Vintage afternoon tea exceeded expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great value"

5
John A, Seaford, United Kingdom 07/02/2020

Excellent value for a one night stay whilst visiting friends. Warm comfy room, sea view. Easy free parking outside the hotel. Great hot breakfast, good choice, friendly staff. Would certainly recommend this hotel to others

"Best ever experience in hotels"

5
User 31/01/2020

We have had the most wonderful time at the lansdown ever, They just could not do enough for us, te staff were fantastic and believe you me my wife and I have stayed in a lot of hotels. the hotel itself is beautiful the staff are outstanding especially Eliot and Flure to name just a few ; the hotel provides spectacular views of the promenade and the sea with beautiful gardens to the sea front

"Afternoon tea"

5
Jayne0511, Eastbourne, United Kingdom 28/01/2020

Lovely surroundings. Newley re furbished from previous visit. Had purchased a groupon voucher for afternoon tea for 2. Outstanding value and a well presented afternoon tea. Staff very pleasant too. Would recommend

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jayne, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you had a wonder Afternoon Tea. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent Christmas and New Year"

5
Stephen Robert B, Limoges, France 20/01/2020

I was glad to return to the Lansdowne for the Christmas and New Year celebrations. The attention to detail was remarkable and the many guests obviously enjoyed every moment, The quality of the food and entertainment was exceptional, as was the wine list. The staff, as usual excelled themselves. Mr Lewis and the other proprietor welcomed guests personally on Christmas Eve and there was champagne on New Year's Eve. I strongly recommend booking early for this even this coming year. A special thanks to all the staff who worked so hard for the guests over this period.

"Very surprised"

4
Lisa H, Bexhill-on-Sea, United Kingdom 19/01/2020

Had a lovely one night stay with my husband, the room was beautifully decorated and very spacious and lovely sea view. dinner and breakfast were very good. Only 10 min walk from town centre. Was not expecting our room to be so nice so very pleasantly surprised

" Lansdowne Hotel "

3
Robert3856, Surrey, United Kingdom 13/01/2020

I stayed at the Lansdowne for the weekend. When I arrived Rosie on reception recognised me from previous stays and had my check in papers on the desk before I had reached reception.  Helen from the Bar recognised me as soon as I walked in and said oh hello Mr W.  The hotel is right on the front. The hotel was so clean everywhere. The room that I had was massive, there was a bath AND a walk in shower.   I am afraid that I did have a few problems this weekend.  In previous reviews I have had to have a moan about the water pressure being a joke. This time, I cannot comment on the pressure as the water was absolutely freezing, even after I Iet it run to get warm.  The alarm clock in the room was still set at British Summer Time (the clocks changed in October). When I come back down I have to leave the Hotel at 5:00am. I mentioned  I mentioned these issues to reception and they were not rectified.  Another thing was that when I come  As I was meeting a friend at the Hotel I requested if I could reserve the table in our favorite snug for me to see her.  This also was not done. (If this was the only thing I would not have mentioned it).  When I was down last time they were doing a refurb of the Lounges.  (see piccies).  Having said all that I will definitely be back at the Lansdowne again. 

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Robert, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a good stay and will definitely be back. Please note we are currently investing £200k on water plant, improvements will be evident very soon. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Brilliant stay"

5
ynO_10, East Sussex, England 12/01/2020

Booked a one night's stay following a function nearby. As usual warm reception from the front desk, nice clean and warm room, all the reasons why I return to this hotel every time I need a bed and break away from my home.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear ynO-10, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had a brilliant stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Faultless"

5
NikkiM782, Borehamwood, United Kingdom 08/01/2020

Decided to get a couple of nights away and had a perfect time. Both myself and my assistance dog were made incredibly welcome and at no point was I uncomfortable at having travelled alone. The staff on arrival were polite and smiling. I was upgraded to a sea view room too free of charge! There is lift access to all floors which is good as I was on the third floor! The room and bathroom were spotless, spacious and warm and I the towels were plentiful and of great quality. There was even a welcome pack for Betsy of poop bags, a bonio and food and water bowls for her along with full info as to where she was allowed within the hotel written in a charming humourous manner. Breakfast was served to me in the bar area so that I could enjoy it with my dog. The waitress was jolly and nothing was too much trouble. The food was delicious! The entire hotel is stunning, huge in size and yet immaculate. I never saw any mess but it had that homely feel and there were even dog beds dotted about. I will without doubt come back, not just because it is in an ideal location but because it has to be one of the best hotels I have come across, which is saying something as I'm a manager of a hotel myself!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Nikki, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a faultless stay, commenting positively on the excellent food and wonderful views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Birthday party"

5
MaureenReevves, Eastbourne, Sussex 07/01/2020

A 75 birthday party. excellent service, getting into the hotel is via a lot of steps, which is not good for disabled folk. but once in, it was clean and airy. nothing too much trouble for the staff. the tables were well laid out for the birthday party. nothing hurried.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Maureen, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted your birthday celebrations were such a success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"New Years Eve package"

4
Sharon R, Chatham, United Kingdom 06/01/2020

This was the first time we have stayed at New Year although we have often stayed in the summer, and it was brilliant! Lots of “ bubbles” and the food was amazing. Some really good entertainment. Wonderful friendly staff who looked after our every need. We would definitely recommend this lovely family run hotel .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sharon R, Thank you for posting your extremely kind comments on Trip Advisor. The team and I are very pleased to see another wonderful review regarding the NYE celebrations. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great New Year"

5
Malcolm D, Wadhurst, United Kingdom 03/01/2020

We attended the evening dinner dance and stayed overnight with our friends who we meet up with every new year at different venues. This was one of the best we've been to and was enjoyable from the moment we arrived around lunchtime on new year's eve till we left the following morning. The evening was superb with a singer to entertain us while we ate dinner and then a very good DJ to follow. The food was excellent and all the staff were brilliant which made for a really enjoyable evening. We also received complimentary glasses of prosecco before dinner and at midnight to see in the new year.The accommodation was also very good and we had a good breakfast the next morning. We rounded off our stay on New Years day by attending the free lunchtime concert at the Eastbourne bandstand. This was brilliant and there were hundreds of people there. Despite the crowds we still managed unexpectedly to join others in doing the conga and the hokey-kokey as everyone there seemed to be in a party mood. I think we'll be back next year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Malcolm, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. The team are very pleased to see another wonderful review for the NYE celebrations. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Wonderful New Year's Eve celebration"

5
Cait45lin, Epsom, United Kingdom 03/01/2020

My partner and I usually go away for a couple of nights to celebrate New Year's Eve. This was our first visit to this hotel and it could not have been better. The location is ideal. From the minute we arrived we were greeted by professional and friendly staff. We travel extensively and we both agreed that our very large executive sea-view bedroom was probably the best one we had ever had anywhere in the world. The food was first class. The waiting staff were excellent. The New Year's Eve entertainment was very enjoyable in the dining room, with an excellent singer followed by a disco. Separately, the bar staff were interested in everyone too. The atmosphere throughout was great. All in all, a wonderful break. I must mention the Restaurant Manager, Shaun Atkins, who made us all feel very welcome with that wonderful smile of his. It was very obvious to us that he really enjoys his job, was very professional and made sure everything worked well. It was also obvious that he has a great working relationship with staff. Thank you and "well done" to everyone at this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Cait45lin, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very please you had such a wonderful NYE celebration. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Charming"

4
Psyche21, London 30/12/2019

Shock - on arrival the 3 rooms we'd booked - with 3 confirmations - turned out to be just 2. We'd have to start looking for another hotel. Receptionist then banged the computer and eventually found another room! How stupid! But all turned out well and the 3 rooms were lovely. Buffet breakfast super and constantly refreshed. Dining room not available as too busy over Christmas, but bar food excellent. Hotel very warm and welcoming. Won prize for guessing weight of Christmas cake and got a cheap bottle of low quality Prosecco - seemed a bit mean. Delightful little lounges around for individual families and friends. Decor new and very clean. Excellent beds and bedding brought sound sleep to all. Would certainly go again.

"Excellent Christmas Lunch"

5
Robert G, Portadown, United Kingdom 28/12/2019

I was able to visit the Lansdowne again with friends for Christmas lunch and found everything excellent. The soup was very tasty and a great choice of either turkey or beef for the main course. All the trimmings were first-class and the choice of wine very reasonable. I really could not fault the service or atmosphere and shall certainly be returning in the near future to stay in the hotel for a few days.

"Christmas Day Lunch"

4
bernadette l, sussex 27/12/2019

Booked this hotel for Christmas Lunch as a treat for my sister who was celebrating a special birthday. Her room was lovely and the decorations throughout the hotel were very tasteful. The lunch, however, was exceptionally disappointing. My first sight of things to come was the hair under my napkin. The starter was tasteless and on the main course, under the mountain of salad garnish (never seen served with any Christmas lunch prior to this occasion!), was the uncooked parsnip, carrot and one miserable pig in blanket.The pudding was lovely but the accompanying brandy sauce was in very short supply. My sister was disappointed, having gone through the rigmarole of pre-choosing her lunch options (which I then submitted to the hotel in advance as was stipulated at the time of placing our booking) only to find that her dessert choice (yule log) had been replaced with a different option altogether. Whilst on this subject, I question the purpose of the hotel's requirement that all Christmas day diners must pre-select their options, when, on the day, our server admitted that she had no knowledge of our pre-selections, and required us to state our options once more - indeed, for all three courses at once, including dessert. The servers were very enthusiastic so much so that we were in and out in 40 minutes.When I requested coffee in the lounge it never arrived. Whilst I'm aware not everyone wants to work over Christmas I do feel that those who do should at least say Merry Christmas.

"Great stay"

5
bradybunchEngland, england 24/12/2019

Booked a room at the last minute and I'm glad we chose here. Great location. Lovely warm room with big comfy beds and crisp white bed linen. Wonderful breakfast too, spoiled for choice. Very pleasant staff. Acknowledged by every staff member we saw which is quite rare these days. We were especially impressed with the delightful South African lady hosting at breakfast. Nothing was too much trouble, she was so lovely. Only one issue in our stay was the terrible shower, just a trickle of lukewarm water. Would not put us off staying here again though.

"Weekend break."

5
kappaBedford, bedford 23/12/2019

This is our second stay at this lovely hotel and it is sooo welcoming, homely, comfortable, warm and generally a great hotel. The staff are really top notch. We had an issue with our room on arrival with one of the sea view bay windows which could not be shut and it was such a cold weekend that our room was freezing, so with one call to reception the deputy manager arrived within 5 mins to assess the issue, and before i said that i was rejecting the room he apologised offered us both complimentary cream teas and what ever we desired, immediately called the off duty maintenance personel AT THEIR HOME to try and rectify the issue. It was duly sorted within an hour and made sure our room was warm before it was handed over..... Marvelous customer service. Many thanks to the deputy manager for his instant reaction to the issue. All in all we genuinely enjoy our stays at this hotel and long may it stay in the family.

"Very Friendly Staff "

5
Not_a_Food_Criticuk, York, United Kingdom 21/12/2019

Fantastic location, views and good sized rooms. Some need updating but they are in the process of refurbishing some of the rooms and public areas. The staff are amazingly welcoming and nothing is too much trouble.

"The staff at this hotel are always so helpful - Christmas lunch."

5
JasonJasonJason, Eastbourne, United Kingdom 21/12/2019

Our business networking group held our Christmas lunch here this week. Great food and beautiful setting. We were well looked after as always. Thank you to all the staff at the hotel for making our event such a success.

"Lovely Room with a small issue"

4
MathewG544, London, England, United Kingdom 16/12/2019

Absolutely lovely hotel and our executive room was amazing. 4 big windows over looking the sea. The room was massive along with the bathroom which had a separate bath and shower. The only issue with the bathroom was the lack of power for the shower. Everything else i could not fault.

"Lovely sea front hotel."

4
303Pat, Eastbourne, United Kingdom 13/12/2019

We have stayed here several times and highly recommend it to visitors to Eastbourne. the hotel has comfortable lounges, nice large bedrooms, and is excellent value for money. There is a restaurant, but the bar serves very good food at reasonable prices. The hotel is just across the road from the seafront, with an easy walk into the town centre.

"Christmas party night 2019"

5
User 11/12/2019

Booked with friends for the 80s themed party night. We decided to stay over and were really impressed with the beautiful newly refurbished bedroom. The hotel seems to have undergone a fair bit up renovations as the lounge looked absolutely stunning. The party night was great fun. Food was hot and delicious and the staff very attentive. We will definitely be back next year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ivan, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. Myself and my wonderful team are delighted you enjoyed the 80'S party night and noticed the fantastic refurbishments which are taking place. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Short stay"

4
12ljr, UK 02/12/2019

Sea front hotel made up of individual houses tastefully connected. Evening meal very good, breakfast choice good although some items were luke warm and needed replenishing quicker. Had a November DBB rate which was good value. Overall would return pity hotel doesn't have parking facilities as street parking fills very quickly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 12ljr, Thank you for posting your kind comments on Trip Advisor. I am glad you had a great experience at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Beautifully decorated Hotel"

5
User 02/12/2019

The Hotel must have been recently refurbished, from reception to the rooms it was clean and fresh. Excellent buffet breakfast. I must tell you about the beds and pillows, you are transformed into a heavenly sleep and in the morning you dont want to leave !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Bruce, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you enjoyed your stay. Please note refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic hotel"

5
katesparker, Horsham, United Kingdom 19/11/2019

We have been staying at this hotel over the years and to see the changes take place are amazing. The newly decorated lounge is stunning. Love the colours and very tastefully done. We stayed in a lovely family room with our dogs. Fantastic views of the sea. Breakfast was great with yummy pancakes which the kids loved. We look forward to our next stay. Thank you to all the team.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Katesparker, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you continue to stay with us and enjoy the fantastic refurbishments. Pancakes seam to be going very well !!! On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Another great stay"

5
Misterstonehead, United Kingdom 19/11/2019

Took an overnight stay with our friends, as usual the reception staff and manager were so welcoming and professional. We has a quick snack and we're welcomed by Helen in the Bar with the usual smile and pleasantries, so nice to be remembered also the manager Jamieson made a point of chatting to us. Our room just renovated was superb, other rooms had been upgraded. our evening meal great. Our meeting with Theresa was convivial but more importantly we all felt so important and special. Thanks again to the Lansdowne. Please bring our thoughts to the attention of Mr Lewis.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Misterstonehead, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. Lovely to be able to welcome you back so soon, we look forward to your return event in the new year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice view and some interesting features"

3
Peter B, Essex, United Kingdom 18/11/2019

Fantastic views and in a great location right on the seafront which is lovely to stroll along. Parking can be s problem and spaces are hard to find. The hotel is very large with some appealing communial areas and plush decor. The room I had was small with two tiny single beds.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Peter B, Thank you for posting your kind comments on Trip Advisor. I am very pleased you enjoyed the great location. Please note all the twin rooms, utilise two standard sized single beds. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"What a fabulous hotel and staff"

5
Tracy M, Romsey, United Kingdom 16/11/2019

We booked the Lawns room for my Mums 80th Birthday celebrations for around 25 guests. As I don't live in Eastbourne, I had to liase with the hotel from afar with regards to organising this event. The hotel were excellent in their communication and as a result the event went really well. This is an old school style hotel, and the function rooms look stunning. We thought within the price paid that we would be left in the function room to our own devices. However, they supplied us with two waitresses to serve drinks and take guests coats, and a very attentive manager. When our own music system failed to work, the team rushed to our aid to supply another music system we could use instead. The food was lovely, the room decorated beautifully and we had impeccable service. We would definitely use this venue again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tracey M, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you enjoyed a fabulous celebration and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Holiday for sister with learning disabilities and her carers."

5
User 11/11/2019

I am writing on behalf of my sister who has just had her third stay at The Lansdowne. Both my sister and her two carers were looked after extremely well and they all enjoyed the break. Lovely clean rooms. Good food. Friendly and helpful staff. My sister loves yo go there and can't wait for her next holiday at The Lansdowne. Thank you so much.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Fearless, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. It was very nice to see your sister and the two wonderful carers at our hotel again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Residential Course"

1
User 09/11/2019

No customer care no Senior person took responsibility to see that a 4 day residential course was progressing smoothly. Quality food, sea view rooms, room hire and flip chart all extra,.reticent to give promised all day free coffee and fruit. Sales lady who arranged course only concerned about collecting money. Have run residential courses for 40 years in many locations including 3 others in Eastbourne. Never received such poor customer care. Spent £6,500 over the week which could be spent far better elsewhere.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ianhataudit, Thank you for posting your comments on Trip Advisor. I am disappointed that there seamed to be a lack of customer care and attention, I was not aware of any issues through the week, I personally spoke to delegates a few times around the property; who confirmed satisfaction. We will complete an investigation. Kindest Regards, Jamieson Berriman

"Beside the sea"

4
User 09/11/2019

Great view of the sea from many rooms. Pleasant and hospitable. Near the art gallery, the tennis and the theatre. Wonderful walk along the prom so near. Bus stops towards Brighton and Hastings a few minutes walk away.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Walkforgood, Thank you for posting your kind comments on Trip Advisor. We are all very pleased you had a pleasant and hospitable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

""Simply Excellent”"

5
James D, Portsmouth, United Kingdom 08/11/2019

My wife & I have just returned from a fantastic stay at the Lansdowne which was simply excellent. On arrival we were met with a lovely smile from the receptionist. Our Executive room was amazing with a stunning seaview. We booked directly with hotel and had an amazing deal with DB&B for £123.00. A quick phone call to the hotel and our table for dinner was booked. The whole hotel was immaculate and the spacious rooms newly refurbished with a bathtub & separate shower. Wi-Fi in the room was very good also the usual tea/coffee was well topped up. We had pre dinner drinks in the hotel bar. Both dinner & Breakfast were yummy with lots of variety for everyone's taste. The restaurant was really comfortable and spacious with undivided attention from the head waiter. Well done the Lansdowne, everything was perfect including your wonderful staff. Stay here and you won't be disappointed.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear James D, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. Its simply excellent you have returned for another fantastic stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Afternoon Tea"

5
Paul D, London, United Kingdom 08/11/2019

Four of us had afternoon tea to celebrate a 70th birthday. We sat in a large bay window in the lounge with a lovely view over the sea. Afternoon tea was excellent. One of our party is gluten free and she had her own stand with gluten free scones, sandwiches and cakes with separate cream and jam. We had a very enjoyable afternoon

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Paul D, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am so very pleased you choose the Lansdowne for your celebrations. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely, relaxing, dog-friendly, family run hotel on seafront"

4
User 06/11/2019

Perfect seafront location. Pretty, refurbished bedrooms - definitely worth paying extra for room with a sea view. Very comfortable beds. Lovely staff and friendly atmosphere. Have already booked to go back again with my husband and the dog!

"Very comfortable"

4
User 06/11/2019

My room was on the third floor with fabulous seaviews. The room was very large and well equipped. Furniture was a little dated but not a problem. The staff were friendly and helpful. Large bathroom, very clean. Plenty of tea and coffee. Room service efficient.

"Good experience"

4
Wayne G, Solihull, United Kingdom 27/10/2019

Very friendly and attentive staff. The hotel organised early breakfast for competitors doing Beachy Head Marathon and the choice, amount and quality of the food was spot on. Had two evening meals in the restaurant and again we could not fault the food or the attention from the staff. Great location for beach and walking and better than being right in the town. No problem with parking either. Our room was looking a little tired and the bed could do with updating but they are obviously doing improvements so I expect this will be done in time.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Wayne, Thank you for posting your kind comments on Trip Advisor. I am pleased your were well looked after by our friendly and attentive staff. I am also delighted that your dinner was spot on and could not be faulted. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fine place to stay"

4
MikeTY2000, London, United Kingdom 26/10/2019

One of many large Victorian-style hotels overlooking the sea in Eastbourne. This one I can thoroughly recommend - room was very spacious and comfortable, with good view. Separate bathroom & shower. Large bed. And a welcome gift of 2 bones (and a poop bag!) for the dog - nice touch. And thanks for a nice stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mike, Thank you for posting your kind comments on Trip Advisor. I am glad you had a fine stay and your dog enjoyed the welcome pack. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Not serious complaints - just a few niggles"

4
ChrisFGL9, Bristol,UK 25/10/2019

Stayed for a few days to attend father-in-laws funeral and had the Wake at the hotel. Great because we could bring our dog with us. Booked Exec Room with Sea View which was on 3rd floor. Lift is small but functional but I had to use the stairs because the dog didn't like the small lift! (his fault not the hotel). Made very welcome on arrival and there is a Loading Bay directly outside the hotel with 30 minutes waiting. That makes it very easy to unload bags and check in without having to carry bags from a parking space. Room was large and had comfortable chairs and plenty of wardrobe and drawer space. Views across the beach lawns to the sea were lovely. Heard one couple complaining the hotel was cold, but we had switched off the radiators and had windows open throughout our stay as it was nice and warm! Hotel is not noisy despite being on the sea front. One issue is that on third floor the water pressure is not wonderful - the shower was not very powerful and this was a disappointment. Perhaps I am just used to a power-shower at home! Although dogs are welcomed, we had to eat either in the bar (hmm - cleaner vacuuming around us as we ate breakfast wasn't ideal) or the 'pet-lounge' both of which are a short walk from the dining room. This wasn't a problem except it meant carrying plates of food along a corridor past Reception and along another corridor. Also the tables in these areas were quite small so we felt just a little cramped. Likewise, dinner is taken in the 'pet-lounge' and it appears we were forgotten at one point! The Restaurant manager, Rose, was aghast when she found out and did everything she could to make up for the problem. It did feel rather like being in the dining car of a train in this area, with people walking past and looking at what we were eating - but I do understand the limits on where dogs can be taken and we are grateful we could bring him along. At breakfast on the second day, one of the waiting staff - Filan - could not do more to make us feel welcome and looked after us very well. Thank you. The Wake went very well and the catering and provision of a room cannot be criticised. Everyone commented how pleasant the hotel was. All-in-all a nice comfortable experience. The hotel is in the middle of a major refit so we probably didn't see it at its absolute best. Hopefully the room we were in will get a little 'freshening' as part of the refit as it would be the finishing touch. Would we return - OH YES !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chris, Thank you for posting your kind comments on Trip Advisor. I pleased that your stay was a nice and comfortable experience. Refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A favourite place to stay!"

5
Victoria H, Salcombe, United Kingdom 23/10/2019

We had a lovely sea view in a beautifully refurbished room. The Lansdowne has been a favourite for a long time, and is my 'go to' when we visit family in Eastbourne. It is fabulous to see the improvements that have been made to this beautiful hotel. Friendly, welcoming staff and a delicious breakfast! Parking is also easy with the super cheap permit they offer.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Victoria, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you have noticed the wonderful refurbishments, please note the owners continue investment. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic value"

5
thecriticalcook, Horley, United Kingdom 21/10/2019

Had a weekend break on a Travelzoo offer. 2 nights b&b with a cream tea . Welcome was good. Room was spacious ,clean and warm with pristine bedding and towels . Cream tea was delicious with home made scones a generous amount of clotted cream and jam and chilled procecco. All staff were very friendly and efficient . We were unable to eat in the restaurant that evening as it was fully booked and I hadn't made a reservation but we had a meal in the bar which was well cooked and presented. There was plenty of choice and it was reasonably priced. Breakfast was delicious , hot and cold buffet with plenty of coffee and tea. Staff at breakfast were superb . The restaurant was busy but service was impeccable. Thankyou all at the Lansdowne we had a lovely break .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear thecriticalcook, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are pleased you had a fantastic stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"MJH"

4
d0wnl0ads, Portsmouth, United Kingdom 21/10/2019

Travelzoo deal included Cream Tea with glass of Prosecco which was excellent. Seaview room was very clean, roomy and nicely decorated. All staff encountered were very polite and helpfull. Hotel in nice position.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear d0wn10ads, Thank you for posting your kind comments on Trip Advisor. I am glad you had a great stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Classic British Seaside Hotel"

4
redwey, Surrey, England 21/10/2019

This is a classic seafront hotel in a good location. What makes it a little different is that the building originated as several private town houses which have been knocked together over the years to form the hotel. This means quirky up and down landings and several very comfortable lounges and bars which would have started life as drawing rooms and morning rooms. Add the Edwardian high ceilings and big windows and you have a very comfortable hotel. Our standard double, not a seaview was a decent size with room for a desk, wardrobe and table and chairs. I imagine that it would definitely be worth paying the extra for the seaview rooms but we were quite happy in our standard room. I can thoroughly recommend the breakfast. It's clear that quality ingredients are used and there is a good standard selection. You can also pay a little extra to have your own fresh cooked items. A mention here to the very friendly staff in the breakfast room. Efficient too. Dinner can be taken in the busy dining room ( though I'd recommend booking in advance on weekends ) or the bar does standard bar snacks - omelettes, burgers etc until 9pm. We had the Cream Tea in the lounge one afternoon with a generous two scones, jam and cream each. Location is particularly good if you're visiting the Congress Theatre or the Towner Gallery as both are a short stroll away. It's about a 15 minute walk to the station or a 5 minute cab ride.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear redwey, Thank you for posting your kind comments on Trip Advisor. We are very pleased you enjoyed your stay and put a very honest account of the hotel on this platform. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A really lovely hotel"

5
User 18/10/2019

I stayed one night at The Lansdowne for work. This hotel is quintessentially English in a good way. The staff are so courteous and i was made to feel very welcome. It is very clean and I had a twin room on the third floor which was very quiet and well equipped. Thoroughly recommend.

"Perfect "

5
872bridgetp, Hastings, United Kingdom 17/10/2019

Had afternoon tea... perfect great waiter Tom ... real cloth napkins and table cloths... From sandwiches ham cucumber salmon etc to cakes absolutely lovely...would highly recommend Thanks to team at lansdowne well done

"Could be better"

3
fosterfamily2017, Wokingham, United Kingdom 13/10/2019

Hotel is in a good position on the sea front and central to everything. It is in need of some refurbishment, room needed some new furniture, the existing furniture was very old and scratched etc.. TV was flat screen, but very small 20" and tucked on table behind the desk. Big problem with the room was the temperature, so very hot, needed fans to keep cool end of September, no heating on and blowing a gale outside! The one lift is not enough when hotel is busy, it is so small, supposed to hold 6 people, but you can only get 4 people in comfortably and only 2 people with cases etc. so only option is to take the stairs. Could also do with ramp outside so you do not have to carry suitcases up steps. The room did have a lovely sea view and the hotel was very clean, the staff were all lovely, breakfast was very good with a well presented buffet.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear FosterFamily, Thank you for posting your kind comments on Trip Advisor. I am very pleased our team were all so lovely. The family owners continue to invest on the property having recently refurbished a number of bedrooms we are also focusing now on the Cuckmere lounge. Please note we have two lifts at the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A gem in the sun"

5
Kenneth R, Sutton, United Kingdom 11/10/2019

Set right on the sea-front, the hotel location could not be better. The rooms are well-proportioned, so clean and bathrooms are clinically spotless. The Restaurant service is excellent and the food on offer is of the highest quality. This was a return visit for me -- and I will be going back again in the future!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kenneth, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you commented positively on all aspects of your stay. We continue to enhance the property going forward. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Hotel and Staff"

5
James F, Portsmouth, United Kingdom 09/10/2019

This is a very good hotel right on the seafront and only a five minute walk to the Congress Theatre and a number of nice restaurants (in Carlisle Road). The hotel offers overnight parking for only £1 which is a bonus. All the staff we met were extremely helpful, particularly the ladies at reception and in the breakfast room. Although this is a large hotel, there are a number of "snug" rooms where you can read papers in peace or catch up on emails. Breakfast was included in the price and had a good selection of choices to satisfy most people. We enjoyed our stay and would return

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear James, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted that you enjoyed another very good stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"walking break"

4
robertbM1116VC, Wickford, United Kingdom 09/10/2019

Stayed at the Best Western Lansdowne Hotel for a two night break so we could walk on the Sussex Downs. The Hotel is well established on the seafront. It a older hotel but that gives its own charm. When we arrived the reception was welcoming and efficient. Parking is on the promenade opposite the hotel. You buy a £1 voucher for 24hrs, really reasonable. We had room only, so booked breakfast which was £8, £12 if you just turn up at restaurant. The breakfast was excellent. The hotel was busy due to two celebration groups and the Eastbourne Bonfire Society Parade on Saturday night. Staff worked hard to ensure you were looked after. Very spacious and comfortable lounges near the bar. Rooms are clean and well appointed. all the staff we interacted with were helpful and friendly. Great location for accessing seafront and town centre. Also 10 minute drive from Beachy Head and The Seven Sisters.

"Comfortable"

4
455Douglas1948, Uckfield, United Kingdom 09/10/2019

An overnight stay on a Travelzoo deal, been before. Scones with cream and jam late afternoon drink and tea Nice comfortable bedroom Good arrangement of continental and English breakfast. Friendly helpful staff

"Victorian splendor"

5
Chriseh13, Bognor Regis, United Kingdom 07/10/2019

A lovely hotel that maintains a traditional elegance with modern luxury. Beautiful decor in the bedroom. And comfortable lounges. Friendly helpful staff and a perfect location. Would definitely recommend.

"Excellent Afternoon Tea"

5
Scowp, Hove, United Kingdom 04/10/2019

Over the last 4 years we have been taking afternoon teas for birthday treats and this has been one of the very best. The four of us had arrived early but were greeted by a really nice waiter and were shown straight into an elegant dining room and given a choice of tables. We had the offer of tea or coffee which arrived promptly with a large jug of cold milk for the tea and warm milk for the coffee. Then the food arrived A plate tower between two comprising a selection of sandwiches that were really fresh a hot mini sausage roll. The best scones I have had in a longtime with the choice of plain or fruit Plenty of butter , jam and cream Hand made cakes and Petit Fours. We were left to our chat but the waiter checked on us to ensure we had all that we needed At the end we were given boxes to take home what we had not eaten and we were really please to do so as it was all so tasty. Access was good ( two of our party are Blind / partially sighted and we are mostly elderly ) There are loos on the same level as the restaurant which were really clean and well appointed There are steps up to the front door but they are quite easy to climb but I did notice a lift that I would assume would be available. There is a large area in front of the hotel to drop off passengers and seats in the lobby if you need to rest. There is disabled parking directly across the road and a pedestrian crossing a few yards up the road making it easy to cross from one side to the other. We had a great time thank you

"Lovely view from room"

4
SuenBrianSolihull, Solihull, United Kingdom 26/09/2019

Booked this on a voucher. What a lovely surprise - large room with a sea view. Room was clean and comfortable -had two armchairs in the big bay window. Breakfast was good. Pleasant and helpful staff. Comfortable lounge areas - and there was some evening entertainment which we could hear in the end room but didn't join. There is a bar area which we used on a couple of occasions. Parking is £1 per day and we were able to park right in front of the hotel - although it was early in the season.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sue, Thank you for posting your kind comments on Trip Advisor. I am delighted we exceeded your expectations with a large room with a lovely views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Pleasant Surprise!"

5
Caroline S, Whitchurch, United Kingdom 23/09/2019

Wasn't expecting much from the hotel or the seaside resort .... how wrong was I? Fantastic 3rd floor room with 4 windows and of course, stunning park and sea view! Comfy bed, shiny en suite and the room was just so big! Definitely worth paying more for the larger room. Parking could be tricky during high season, but we managed to find a space in the square which you can park for a £1 a day using a hotel voucher. Very small lift which claims to hold 6 people though I just can't imagine it. Lovely lounges and very efficient staff. Sadly the young lady on reception was clearly new and in training so both our check-in and check-out wasn't great, she didn't seem to understand a word we were saying but just smiled sweetly, still you have to start somewhere! Didn't eat in the hotel as we were visiting friends. Hotel is located in such a lovely area; beautifully maintained square and buildings in the vicinity with great cafes and places to eat around the corner. Really sad we were only there one night, but would love to return for a longer stay to explore more!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Caroline S, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you enjoyed the hotels and the excellent location. Please note we will keep a closer eye on our trainee. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Relaxing and comfortable"

1
User 21/09/2019

Definitely worth paying for a sea view room, as views across the green to the sea and bay are lovely. This hotel has lots of lounges to relax in. Service is good. Beds are very comfortable. Parking off season easy in front of hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear ChristineBrentwood, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a relaxing and comfortable stay. Please note I have messaged the author of the review to upgrade the poor rating, as they seamed satisfied with their stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A bit tired and room for improvement"

3
malc_hill, Welwyn Garden City, United Kingdom 20/09/2019

We stayed in September for 4 day nights.We booked a Seaview Executive room and we were given a room on the first floor.The room was a reasonable size but it had an odd piller in the middle of the room were it had been extended.It had both a shower room and a bathroom/toilet in seperate rooms.It had a flat screen tv which unfortunately only had 5 channels working which we reported and was fixed the following day.The room had an excellent view of the seafront promenade and the sea.It had recentky been refurbished,The hallway and the stairs outside need however a complete refurb as they look very tired. The entrance and reception area,lounges and dining areas have all been refurbished fairly recentlu . We had a room only tarriff but traded this up to a daily breakfast as well.The breakfats were only average the choice of cereals and fresh fruit was limited although the cooked breakfast was reasonable.We had dinner on our first night but as it had limited choice and the portions were small we ate elsewhere. The Hotel is a good position to the beach and promenade and a walk into the main shopping area takes about 10 to 15 minutes depending on how fast you walk and the 3 theatres are just a few minutes away so it is well placed for a holiday .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear malc_hill, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the excellent location in one of our refurbished rooms. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Location , couldn't be better"

4
mariner64, Bury, United Kingdom 17/09/2019

Stayed for four nights recently. Staff excellent, breakfast very good, catering for most tastes. One afternoon my wife had a sudden nose bleed, causing a small amount of blood to drop on the duvet cover. I contacted reception to explain the incident and within minutes a very capable young man, with excellent first aid knowledge came upto the room with a fresh duvet cover. Excellent caring service. Parking a bonus but make sure you get your voucher on arrival, vultures abound around 1100 looking for the slightest transgression. Yes , would recommend heartily for a relaxing break.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear mariner64, Thank you for posting your kind comments on Trip Advisor. I am very pleased you stayed four nights, were well looked after and will return. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"My husband and I spent three nights at the Lansdowne Hotel and couldn't praise it enough."

5
ajdfamily, Hemel Hempstead, United Kingdom 05/09/2019

We were made very welcome and the room we had was spotless and as we intend returning we will try and get the same room which had a lovely sea view even though it was on the side of the hotel. The staff were very pleasant and nothing seemed too much for them. Even our little dog was made welcome! The meals were first class and although we are vegetarian there was always a choice.

"Great"

4
User 04/09/2019

Really enjoyed my stay here. I've been to eastbourne many, many times but had never stayed here - was really pleasantly surprised. The rooms with sea view are delightful, overlooking the greensward to the sea. Comfortable rooms, good breakfast and helpful staff. I will definitely return - good VFM too.

"Annual Bowls Tour"

5
mhipperson, Norwich, United Kingdom 01/09/2019

I was with a group of 44 attending local bowls clubs on our annual tour. There was not one complaint every one was happy with their rooms, clean, tidy and very comfortable. Breakfast and Dinner excellent menu good choice to select from Restaurant staff were very friendly and helpful.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mhipperson, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all delighted that the group enjoyed the stay with us. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Escape to the sea"

5
562angelao, East Grinstead, United Kingdom 30/08/2019

I stayed over the bank holiday weekend & booked a single room with seaview. The hotel retains its Regency features & has several lounges. It is in a prime location overlooking the Western Lawns & the beach is not so crowded. I absolutely loved my room especially the separate seating area with comfy armchair looking out to sea . It was clean & spacious. Breakfast was good & the lady who welcomed me was charming & showed me to my table & bought me a pot of coffee. I would definitely stay here again as I had a comfortable & pleasant stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 562angelao, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you escape to the sea was a great experience. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Amazing location"

4
steverE2381VG, Southampton, United Kingdom 29/08/2019

This hotel is located just opposite the beach in a relatively quiet part of Eastbourne so top marks for that. The staff are really nice and friendly, especially the South African lady who looks after breakfast. Breakfast was really good with lots of variety but it would have been nice to have vegetarian sausages on offer. Dinner was also very nice and this is not always the case in seaside resorts for vegetarians. Top marks to the chef for not using goats cheese and wild mushroom risotto! The rooms were pretty average but I didn't mind as everything else was good. All in all a great stay and I would recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear steverE2381VG, Thank you for posting your kind comments on Trip Advisor. We are delighted you were so well looked after by our excellent team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"OK hotel in beautiful location"

3
EuroTravellers19, United Kingdom 28/08/2019

Quick overnight stay. Great location - right on the front but you can park right outside on the street - overnight guests can get a permit for £1 to park until 11am the next day (from hotel reception) Room small and had a funny smell upon arrival! Bed small. Not as clean as it could have been, No view... buildings, pipes... guess the rooms on the other side of the hall had a great view! But not us! Breakfast great as always and Shaun very friendly at breakfast - greeting.

"You cannot get better"

5
User 28/08/2019

We have been to this hotel a few times and we would not stay anywhere else. Reception sorts your room out very quickly and are very helpful. This hotel has so many rooms that are comfortable that you can really relax in. The beds are very comfortable and the bedrooms are a good size. You have a kettle with milk tea and coffee in the rooms and a lovely touch are the two packets of biscuits. Rose runs a very tight ship in the restaurant she always has a mile on her face and wishes you a safe journey home . Rose makes sure that everything is running smoothly when you go in to breakfast.the breakfast consists of cereals, full english , fruit and yogurt also toast and marmalade . You are asked wether you would like tea or coffee , we have asked for another pot of tea ,and have not been charged for this . The price we paid to stay with breakfast was very reasonable. A nice quiet hotel All in all you for the price you would find it hard to beat

"Another happy visit"

4
50asher, Luton, United Kingdom 26/08/2019

We have enjoyed another visit to this hotel. We had a nice, large sea view room. the staff were friendly and helpful. We dined in the restaurant on five night and were disappointed with the choices. Especially the main course.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 50asher, Thank you for posting your kind comments on Trip Advisor. We are very pleased you had another happy visit to the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A Treat"

4
g0lddigga18, Eastbourne, United Kingdom 14/08/2019

An offer for afternoon tea at this establishment popped up on my phone. I contacted my friend and she was in agreement to book this offer. We arrived and was shown to our table and our order for tea was taken. It was really nice to be able to spend some time with my friend and partake of afternoon tea as well. Before our food arrived I said to my friend 'I wonder if we still get the same amount of food even though we paid less than the normal price'. Well we weren't disappointed lots of different types of cake good selection of finger sandwiches. All in all good value lovely surroundings and excellent service. Definitely try it. Would recommend as one of the best afternoon tea's in Eastbourne.

"Relaxing Break"

4
susiewinks, Poole, United Kingdom 08/08/2019

Stayed 2 nights in a group of 4 including my elderly mother (her first break for over 7 years after looking after my dad who passed away with Alzheimer's recently). I did quite a bit of research to find a suitable hotel that would meet our needs - wasn't disappointed with the Lansdowne. Great seaview rooms, lots of space and very comfy beds. Exceptionally clean too. Dinner was a bit basic, but afternoon tea was outstanding - better than some top notch London hotels in our opinion! Breakfast ok, maybe bread choices could have been better. Value for money - yes.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Susiewinks, Thank you for posting your kind comments on Trip Advisor. Very pleased all was well and you enjoyed our great offerings. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great stay"

2
hartley09, Windsor, United Kingdom 05/08/2019

3rd stay at the Landsdowne and ectremely satisfied. Staff were friendly and helpful. Lovely bedroom, with seaview. Great breakfast. Food and beverage in bar area, excellent. Read one, biased review, that the elderly are willing to pay for this overpriced Hotel. Odd comment to make, against being old. Yes, there would always be room for improvement, in some areas. Agree, that all bedrooms,should be of a high standard expected and sure this is being addressed by Management. We always request to see the room, before accepting now. We have stayed at quite a few Hotels in Eastbourne and the Landsdowne is traditional, but that it's charm. Will be booking again. Great Hotel, good value.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Hartley09, Thank you for posting your kind comments on Trip Advisor. I am very pleased that your stay was a great one. Please note further refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Comfortable, friendly and excellent value"

5
sleepyjane49, London, United Kingdom 04/08/2019

I overnighted here whilst on a walking weekend. The room was sparkling clean and comfortable and very large for a single. I had a wonderful seaview. As a regular solo traveller, it's a rare treat not to be in a pokey back room overlooking the bins! Bed was excellent, water hot and plentiful and a bath as well as a shower was very welcome for sore muscles. Big buffet breakfast with plenty of choice. Staff could not be more helpful and friendly. Happy to store my luggage before check-in and after check out whilst I went off walking. Also happy to fill water bottles at the bar. Glad to see paper straws and wooden drinks stirrers too. Well done Lansdowne! Clientele seemed to be largely on the older side, which I loved as it was nice and quiet for a good night's sleep! I'd come back again for sure.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear sleepyjane49, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are so pleased you had an excellent stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Visit to family."

4
Noiram_52, Watford, United Kingdom 03/08/2019

Visited this hotel for the first time. Could not have been happier. Scrupulously clean. Staff very helpful. Breakfast was wonderful. Lots of choice and very fresh. We asked if dinner was available after a long day at a family funeral and they fitted us in with no problem. Excellent. Would not hesitate to return and would recommend to anyone.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Noiram, Thank you for posting your kind comments on Trip Advisor. I am delighted that had a great stay and we meet your expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Personal Service and It's A Dogs Life?"

5
bjwhowell, Horsham, United Kingdom 02/08/2019

The hotel was very busy but I was impressed that the lady in charge of Breakfast remembered us from the previous day and built on our conversation of the previous morning. Although we had paid a basic rate we were very pleased with the standard of our room & the level of service we received. It was a bonus, particularly for my wife, that we were there at the same time as a Triathalon and she loved watching events unfold from our sea view room!! I am very happy that the hotel is able to receive dogs, though we did not take ours. Unfortunately one owner allowed their dog to run around and I saw it pee on the carpet. I was annoyed and made sure that the owner was aware of this. I was in a rush to get to our car where my wife was waiting so I had to leave straight away but I saw no movement from the owner to resolve the situation! I checked at Reception later and your member of staff told me that she had cleaned a number of places where this same dog had pee'd. I was very pleased that the staff of the Best Western Lansdowne Hotel had sorted the situation out but not happy at all with an owner who must know that their dog, who obviously could not be trusted, should be left to 'run wild' without direct supervision. That said, we really enjoyed our stay and would certainly consider returning in the future.

Lansdowne1912, Owner at Best Western Lansdowne Hotel, responded to this review
Dear bjwhowell Thank you for your 5* trip advisor review and I am pleased to read that you enjoyed your stay with the added bonus of the Triathlon that you enjoyed watching. I am however a bit confused over your comments regarding my dog. He certainly never runs wild around the hotel and has never 'peed' on the carpet and if indeed he did I would be mortified and straight on the case to clear it up! I also don't remember ever having a conversation with you about my dog so Im drawing the conclusion that you are talking about someones elses dog!? We are pet friendly and welcome well behaved dogs so perhaps we will welcome you with your dog next time. Either way, we look forward to seeing you again in the near future. Kind regards Catherine Clifford

"Great stay!"

5
SeaWDS, Pevensey, United Kingdom 02/08/2019

Thank you for a fab stay and looking after us on our visit down to the coast! We love Eastbourne and managed to spend some time in Bexhill and Hastings to. Great rooms and decor with amazing views!!!!

"Never again...so poor on every level."

2
lisafizzy, West Sussex, United Kingdom 30/07/2019

We spent last Saturday and Sunday night here and it was one of the worst hotels we've ever stayed in. Tired shabby and dated and in desperate need of a refurbishment. Our room was awful. Worn out carpet, dated and shabby furnishings, tatty old net curtains just about hanging on in the window, no air con. The bathroom was miniscule with the tiniest shower cubicle I have ever seen, it would just about fit a small child! Both myself and my husband scalded ourselves, as every slight movement knocks the temperature control! I am only 5'2" and quite petite so you can imagine my poor husband at 6'2". Corridors leading to rooms are narrow, dark, papered in woodchip wallpaper and the paintwork is all yellowing!! Really depressing. On complaining we were offered a refund for one of the nights but were told that as we had booked via Expedia this would have to be done by the manager who would call me on Monday. I am still waiting and have not had any such call as yet! This hotel could be really lovely but needs major investment to bring it up to what most guests would expect of a 4* hotel. I honestly don't know how they are getting away with it in today's competitive market, and can only assume that the mainly elderly travellers in Eastbourne are happy with overpriced and sub standard accomodation.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lisafizzy, Thank you for posting your comments on Trip Advisor. I would certainly not agree with your post title. We have refunded as agreed as a gesture of our goodwill. Please note we are not a 4 star hotel however we are working towards this category. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Yet another excellent stay at the Landsdown"

5
shirleya82018, Suffolk, United Kingdom 29/07/2019

This was the 3rd time we have stayed here whilst visiting familiy in Eastbourne. Great location, staff friendly and helpful, rooms extremely clean with comfortable beds, good breakfast with lots of choises. We will definately be back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear shirley, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted that you have returned, for the third time. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Very nice"

4
Gramlx, Church Stretton, United Kingdom 29/07/2019

Had a 1 night stay here on a Sunday very pleasant hotel only booked single room which was a reasonable size the bathroom a little cramped but manageable might be difficult if you were a large person, good choice at breakfast only small issue is breakfast dosnt start until 7 which is understandable as it's a hoilday hotel and not a business one but everything else was good would certainly use again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Gramix, Thank you for posting your kind comments on Trip Advisor. I am very pleased that your stay was a good one. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Dated hotel, not fit for purpose and poor customer service"

1
CityBreakGuy, Glasgow, United Kingdom 28/07/2019

First of all — the online booking system was user friendly. It booked for two nights. I arrived at this hotel at 12am on one of the hottest nights of the year. The check-in was easy and the chap was very friendly - but it all went downhill from there. I went to my room; it is was very small, dated, very hot and had an odour. The window would not stay open and there was no fan in the room. The pictures on the website are not representative of the hotel. I went back to reception, and asked to be moved to another room. I was told the only available room was a dirty one. I am not sure why you would offer a customer a ‘dirty room'. I told the receptionist that I was not about to stay in a dirty room. Please note - this employee was not the friendly chap that checked me in. I then requested a fan - which he gave me the one from the office. I went back to my room. I then tried to turn the TV on - it did not work, so back to reception I went. The friendly chap came to the room to fix the TV, but it was broken. He then went a found another small portable TV and hooked that up. At this point, I told him that I would not be staying for the second night. It was the worst sleep I can remember having - and the worst sleep I have ever had in a hotel. The bed was uncomfortable and bedding was well past its best before date; however the bedding was clean. Before I move on to my check-out experience, I need to note that the Wi-Fi was inconsistent, I had no mobile phone reception in the room, the toilet ran all night and the shower curtain was ripped and dirty. At check-out I advised the receptionist of all the issues and I requested a discount due to the multiple issues. She then went to speak to a manager. When the receptionist returned, she advised me that they would not provide compensation/discount. I asked why and her response was “I made the decision to stay in the room, so it was my choice to accept it”. Needless to say I was taken back. If you have read my other posts - you will note that I always point out the positives of a hotel; however I am unable to do that here. Best Western Hotels should be embarrassed to have this hotel as part of their estate.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear CityBreakGuy, Thank you for posting your comments on Trip Advisor. I am very sorry that your stay was not to your satisfaction. Having reviewed the room in question a few minutes after departure: the TV was in working order, however the switch was not turned on by the bed. The shower curtain was not in great condition and has now been replaced. We have found no issues with the toilet or shower. On behalf of myself and the Team at the Lansdowne Hotel we are sorry your experience on this occasion was not a good one. I would like to point out we have been with Best Western since 1974 and are reviewed annually by quality assurance we do meet and exceed the required standard. Kindest Regards, Jamieson Berriman

"excellent staff"

4
chappie24867773, Bristol, United Kingdom 24/07/2019

This is a decent hotel on the sea front. Parking for £1, decent choice at breakfast and clean rooms. A little bit dated the room could do with a refurb. The reception staff were excellent especially Liandera (probably spelt wrong) Stayed last Friday night left Saturday night

"Pleasant stay"

5
plundm138575, Gothenburg, Sweden 21/07/2019

Very nice hotel. Peaceful and relaxing atmosphere. Staff was professional, helpful and very friendly. I stayed two nights in room 144 and that is one of the most beautiful rooms I have ever stayed in. Only wish I could have stayed longer.

"Perfect Stay"

5
Minkymonkey, London 21/07/2019

Once again a wonderful stay. Easy walking distance from the train station (10 minutes) and to Beachy Head We had a sea view room which was very clean and a good size with the added bonus of a bath and shower. The beds were comfortable and the room quiet, so had a really good sleep. The views from the bay window were really good. Breakfast offered a choice of hot and cold food which was plentiful and tasty. The staff from arriving to leaving were attentive and polite. If you want a peaceful stay and not a hotel dominated by loud people then this is the place to be. Definitely will come again

"Being here is a big no-no"

1
User 19/07/2019

My name is Lemkadem a pro surfer from Morocco and a surf holiday business owner and from my experience with the manager of that hotel who's named Catherine Clifford, i would say thats definitely not the place you wanna be in :@ unfortunately there is some people in this world don't know what is it like to be peaceful, humble, grateful and she's on of these people and i think the 32 terrible reviews will explain what i mean ( Unsuccessful person, Boring and a little over age which doesn't help her to understand how to deal with young generation and even all generation as matter of fact Trust me guys this is not the place you wanna be in my suggestion for you is to visit The Grand Hotel Eastbourne Be safe everyone :)

Lansdowne1912, Owner at Best Western Lansdowne Hotel, responded to this review
This person has never stayed with us and we are in the process of getting the review taken down. It was simply a revenge review in response to one that the owner of the Lansdowne put on his page.

"Best"

4
oldie2, York, United Kingdom 14/07/2019

Stayed 4 nights with a coach group. Staff helpful in upgrading to a sea-view room which was roomy, well appointed and comfortable. All the staff very attentive, polite and helpful adding to the enjoyment of the sty. Very impressed with Georgian properties, now mostly hotels, on the sea-front but found Eastbourne a little tatty back in the town.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear oldie2, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a enjoyable stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Another tip top stay"

5
Michael T, Sandwich, United Kingdom 12/07/2019

Incredible how this 3 star hotel manages to keep up its high standards of service,cleanliness and facilities together with its superb location. Stayed this time for visit to Glyndebourne. The breakfast is excellent too.

"30th wedding anniversary dinner /vowl renewal "

5
meme12345677, Eastbourne, United Kingdom 08/07/2019

We had 30 guest at our 30tyh Wedding Anniversary dinner/vowl renewal on Saturday 6th July. OUTSTANDING !!!! this amazing hotel with its amazing staff have given top quality service though out the whole day. Nothing was too much trouble. All my guest were treated with the upmost respect dedication and friendliness. A special thank you to Eliot and Rob who were exceptional with there attention to detail. Thank you for us both a turely outstanding service.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear meme, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased your event was OUTSTANDING and your guests were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Anniversary dinner"

5
522pamw, Eastbourne, United Kingdom 08/07/2019

Would just like to drop you a line to thank you and your wonderful staff particularly Elliot and Rob, who went above and beyond to make sure my nieces 30th wedding anniversary went without a hitch everything and I do mean everything was outstanding their attention to detail, the food and the way that your staff looked after us was absolutely wonderful we cannot thank you enough for creating wonderful memories for our family and friends. Would also like to thank your catering staff all the food was hot and delicious well done you do truly have a wonderful hotel .what I liked about it most was we felt like we were home and amongst friends thank you again .. x from Pam Wilson

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 522pamw, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased that the event was a great success, I pass on your thanks to the whole team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great stay in Eastbourne "

5
Robert3856, Surrey, United Kingdom 07/07/2019

I stayed at the Lansdowne for a short break.  The hotel is right on the front. The hotel was so clean everywhere. The room that I had was massive, there was a bath AND a walk in shower The staff that I met were all so helpful and friendly.  Special mention should be made for Helen in the bar who remembered me from previous stays. I am sure I have said this before, management look after her, she is good. The WiFi was SO SLOW. They had the 999 event opposite on the Western Lawns. I could see the displays from the room. As I have to leave the Hotel early I asked if I could use the express check out facility. I was told by the receptionist that they do not have this facility, but I can order express breakfast which is NOT what I wanted. Will be back at the Lansdowne again shortly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Robert3856, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all so pleased you had a great stay, I will review the WiFi situation. Please note Express Check Out is a standard in all Best Western Hotels, we have done some retaining. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"a wonderful hotel !"

5
MogGW, Kent, United Kingdom 03/07/2019

I have stayed regularly at the Lansdowne Hotel in Eastbourne. Everything starts from the 'top' and we always find that the General Manager, Jamieson Berriman, is 100% attentive and welcoming, and everyone else at the hotel is similarly excellent. The service, restaurant choices and quality of food, and delightful rooms are faultless too. I can't actually think of anything that we would wish to see improved (which is saying something!) There are several lovely lounges too. We haven't yet taken our labrador dog, but even well - behaved dogs are welcome, and dogs have their own little lounge too. We have rebooked again for 2020 !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear MogGW, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am always delighted that you stay with us over the tennis week, see you next year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"The lovely Lansdowne"

4
User 30/06/2019

Lovely traditional hotel I have visited several times however selection of dishes for dinner for the fixed price were limited. The house Sauvignon Blanc was poor. Nevertheless the service, breakfast and room was excellent.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Pioneer, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a lovely stay. Please note we do have alternative Sauvignon Blanc if required. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Perfect wedding stay"

5
User 27/06/2019

We would just like to say a massive thank you to everyone at the Landsdowne for their amazing support with the wedding of Sasha & Dan. Dan has terminal cancer and they got married last Friday and stayed the weekend at the Landsdowne. The food was incredible, the kindness and service provided by everyone at the hotel was beyond exceptional, and the couple felt “like celebrities'.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tom M, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted that Sasha and Dan stayed with us and enjoyed our facilities. They are both in our thoughts and prayers. Kindest Regards, The Lansdowne Team

"Internet and ramps"

3
Christine O, Newcastle-under-Lyme, United Kingdom 22/06/2019

Christine. Myself and my husband stayed recently at the Lansdowne Hotel Eastbourne on the 19th June 2019 for 3 nights. There was Internet at the hotel but it was not working properly at all. I did complain but the receptionist on checkout did not listen to me and she kept interrupting me. Also the hotel needs a ramp at the front entrance of the hotel as there are steps. I asked if a portable ramp could be put but it fell on deaf ears. They said that there is a chair lift but it is only suitable for wheelchair users and not for people with prams and pushchairs. They said that the porters could help people up the steps but if they are busy one would have to wait a long time for somebody to come especially in bad weather and ring the doorbell. It is totally unacceptable.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christine O, I am very sorry that there was an issue with the internet during your stay. Please note I have received a message from the receptionist concerned regarding the issue. I have noted your concerns regarding the ramps and will investigate further. I appreciate the time taken reporting the issues and will speak to the other managers concerned. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest regards, Jamieson Berriman

"Superb mini break"

5
User 19/06/2019

We thoroughly enjoyed our stay at this lovely hotel. From the moment we checked in until we departed the staff went out of their way to help you, and every one was so friendly and polite. We had upgraded to a sea view room which was beautifully decorated with large bay windows. We woke up to the sunshine Monday morning and followed this with an excellent breakfast. We highly recommend this hotel which was great value for money and can not wait to return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Richard M, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all so pleased you had a superb mini break and were well looked after by the friendly and polite staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Team"

5
Youngcouple1985, Portsmouth 19/06/2019

Just returned from a Monday to Friday break. Lovely team, lovely room, beautiful lounges. Breakfast was excellent and the buffet has recently been upgraded. I look forward to returning. Thank you all for a wonderful stay

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Youngcouple1985, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a great trip and were so well looked after by the excellent team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Clean Room"

4
Sharkhunter2010, Saint Paul, Minnesota 13/06/2019

Nice clean room with double bed for two of us. Bathroom was large and well equipped. We had a room on a half floor so beware of your room location (ending in 45 and 46) if you have heavy luggage. Also if you need air conditioning you may want to choose a different property. The evenings are quite pleasant with the window open and while using the provided fan. Staff went out of their way to be helpful in providing extension cords and help providing dinner reservations. Great location just across from the beach walk which made for pleasant evening strolls. Would visit again.

"Great location"

5
Annie42_13, London, United Kingdom 11/06/2019

Our room overlooked the English Channel and the decor was beautiful. The food is first class both dinner in the Bar and breakfast. The staff are excellent, always smiling and nothing is too much trouble. It is an excellent Hotel for a 3* rating.

"One night stop over"

4
Ronald W, Tamworth, United Kingdom 08/06/2019

Booked two rooms. Both well proportioned and clean. Breakfast was buffet and good. Staff attentive and pleasant. No car park but a voucher system enabled street parking quite convenient although this may prove more difficult during high season. Overall a good choice of hotel and fairly priced.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ronald, Thank you for posting your kind comments on Trip Advisor. I am pleased you enjoyed a good stop over at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Most enjoyable"

4
likesabreak2015, London, United Kingdom 07/06/2019

Super comfortable bed in a lovely sea view room, very nice staff - always with a smile, good selection of tasty food, plenty of lounge areas to read and relax in and all at a reasonable price. As well as the convenient location I must mention the charming Rose who welcomes guests going into the restaurant at breakfast time. My only negative comment is no tissues in the bedroom and rather limited items on the tea tray.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear likesabreak, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a most enjoyable and comfortable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"80th Birthday celebrations"

5
75mackem, Eastbourne, United Kingdom 04/06/2019

We booked the Martello Room in the hotel to celebrate our joint 80th Birthday. The booking was handled by Sharron the Events manager and her colleague Theresa and the evening event was managed by Elliot and his team of very efficient and friendly young ladies. Everything about the evening was perfect,first class from the set up of the room, the pre dinner drinks, the brilliant service from the team and the quality of the food. We had friends and family staying at the hotel over the weekend and they all throughly enjoyed the expereience Well done to all the staff of the Landsdowne who were involved

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 75mackem, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all delighted your celebration was so well organised and managed, I have congratulated the whole team on a great review and brilliant job done. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Super break"

5
User 29/05/2019

We had a great couple of days at the Best Western Lansdown Hotel. The staff were attentive and friendly with always someone not far away if you needed anything. Our room was quite small but we were out most of the day walking and it had everything we required. Parking is great at only £1 for 24hous and we managed to find a space very close by. There was a good selection of food for breakfast and we also ate in the restaurant one evening, the food then was delicious and well priced. The location is perfect, just 10 minutes walk to the pier and very close to the South Downs path for walking to Beachy Head. You can walk to Beachy Head then onto East Dean village where you can get a bus back to Eastbourne. Perfect couple of days... we will be back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lindsey, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a super break and enjoyed a fantastic walk on the Downs. We really are in a fantastic location. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A wonderful 3 star hotel"

5
User 28/05/2019

My family stayed for 2 nights in 2 rooms. A family room and a very comfortable single. Rooms were comfortable, clean and well equipped. I used one of the garages to park my motorcycle safely. The hotel manager helped with my check in and showed me to my room as I had a lot of baggage. Rooms were quiet and bed comfortable. Furnishings were a little dated, but it was reasonable for the price and the grade of the hotel. Buffet Breakfast was generous with lots of choice and some table service and additional breakfast menu available at extra cost. A large hotel that feels comfortable and very welcoming. We had a very pleasant stay. Recommended.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tonyp, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you enjoyed your two night stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Mediocre Hotel "

3
pixiemac88, London, United Kingdom 27/05/2019

Visited best western lands down hotel in April for a one night trip. The hotel itself is in a prime location across the road from the sea. The room that we had was a very good size however had been recently painted so the smell of paint was still very strong in the room. We did bring it to the attention of the reception staff who tried to assist however there was no other rooms available. We ended up having to leave the window open all night. The hotel is a bit dated and we decided not to eat in the hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear pixiemac88, Thank you for posting your kind comments on Trip Advisor. I am pleased you enjoyed the great location in a good size room. I am however sorry that we could not resolve the issue reported. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"What a lovely hotel!"

5
StuartCole, London 26/05/2019

Really nice room (140) with sea view. Newly redecorated so nice and fresh. Huge bed. No fridge though :( Breakfast excellent and special mention for Rose who was in charge that day. Overall great value for money!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Stuart, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you enjoyed your stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Feel very relaxed at the Lansdowne"

5
User 25/05/2019

Have stayed several times now and will be continuing to do so. The situation overlooking the sea but still near the town is perfect for me. Parking is easy with a hotel permit. Lovely new walk in shower and great sea view. Breakfast is particularly good with excellent choice. The staff are all helpful and friendly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Walkforgood, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had a very relaxing stay again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Not for us, left early. Disappointed."

3
Ed R, Basingstoke, United Kingdom 23/05/2019

It seemed at face value that this TravelZoo deal was very good for 2 nights B&B plus cream tea. However on arrival, we were immediately struck by the "vibe" of the hotel in terms of decor, general ambience and dare I say, smell?, in keeping, shall we say, with the demography of this seaside town. Check in efficient and £1 car park permit obtained. Parking across the road easy. On reaching our room on the second floor via the narrow stairs, my partner immediately noticed the grubby valence on the bed, which then set her into negative mode, noticing dust on the lampshades, shabby furniture, old wallpaper, mismatched tiles in the bathroom etc. It was a seaview room as booked but immediately in front of our room, a tent city was being constructed for the forthcoming Beer and Cider festival. View either side was pleasant though! We went down for the cream tea as per deal, oh dear..... It wasn't obvious where we had to go and how to order so I asked the barman who was busily polishing a glass as he had no customers. This request really flummoxed him and he seemed very confused about what we were trying to find out. I then collared a passing girl member of staff who said we could sit anywhere we liked, waving her arm in all directions, then disappeared. We settled in the lounge area by Reception and were duly served 4 inedible scones, dry, heavy, glutinous and half cooked. My partner took one bite and left hers, I managed a whole one with difficulty. My partner also left her glass of Prosecco which she thought tasted odd. There were still uncleared plates etc lying around which we had noticed 2 hours earlier. We went off to Harry Ramsden's down the road for sustenance. Our room, though spacious, was so drab and uninspiring and coupled with the noise intrusion from adjoining rooms that one night was enough for us. Breakfast was fine but we were not greeted as we were waiting to be seated. A waiter who came over seemed nervous (I won't name him here) or shy and I had to initiate the conversation by telling which room we were occupying before he led us to a table and mumbled about the menu. The food selection was decent and cooked adequately. We never managed to engage with any members of staff during our stay, maybe we were unlucky. Even on checking out a day early, we were not asked why, or whether we had enjoyed our stay. Perhaps new staff or training required? When my partner mentioned the grubby valence on the first day, Receptionist said Housekeeping would look at it next day. Too late for us. The bathroom still had a half used tube of shower gel from a previous occupant on the dish over the bath, again not good enough and shows lack of attention to detail. Feeble over the bath shower, no mixer tap for sink and non functioning extractor fan. My partner took some photos but I will not be unkind enough to publish them here. I rarely give poor reviews and try and be fair but a review should reflect truthfully the experience of the reviewer! So our deal wasn't so great after all, as we only stayed one night. I accept that some people like the homely old fashioned feel about the place but not for us! It could be a really good hotel if it had a thorough refurbishment. Junk all of Grandma's furniture, carpets, wallpaper etc, get a designer in and pep the place up. It's in a great location on the seafront!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear edloon, Thank you for posting your kind comments on Trip Advisor. I am disappointed that some of the elements of your stay were not to your satisfaction. Its a shame you left early and did not communicate directly. I would have been delighted to have resolved some of issues highlighted quickly and efficiently. I will continue to investigate the other issues reported. Personally I would not agree with your comments regarding Grandma's furniture, as a family owned and run hotel this could be taken personally. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Really comfortable friendly hotel"

5
JohnJoyce32, Chelmsford, United Kingdom 22/05/2019

We stayed three nights and as last time we found the hotel comfortable, friendly and well positioned looking out over the sea and wishing tower. Breakfast is a well stocked buffet style with extra items that can be ordered, although I do suggest that if you want kippers you had better request 2.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear John and Joyce, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you had a really comfortable stay and were so well looked after by our friendly team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Birthday Celebration for 91 year old Aunty"

5
Victor S, London, United Kingdom 22/05/2019

After numerous stays at the Lansdowne we can honestly say we were not disappointed. A warm welcome was received from your Reception Staff upon our arrival and your friendly porter helped carry our luggage to our very clean, comfortable seaview rooms - one double and one twin bedded room. Your staff were very smartly dressed and extremely efficient and friendly both in the Bar and Restaurant. The food in the Restaurant in the evening was very well presented and tasty. As always Breakfast was extremely good - lots of choice both continental and cooked and was replenished as soon as it ran out. All four of us had a wonderful weekend and lots of attention was given to our 91 year old Aunty who was celebrating her birthday. We cannot wait for our next stay with you all. A big thank you to everyone.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Victor, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. So delighted you have stayed again and were not disappointed. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Very relaxing hotel"

5
Colette F, London, United Kingdom 22/05/2019

The rooms are very spacious and comfortable with brilliant sea views. The staff are very polite and helpful and both breakfast and dinner are super. They offer cheap nearby parking facilities and the hotel itself is lovely with lots of areas to lounge around and relax in.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Colette, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are pleased you had a very relaxing stay with brilliant sea views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A Lovely Hotel!"

5
Kate180767, Birmingham, United Kingdom 21/05/2019

We stayed here for one night. I couldn't fault any of the service - the greeting we initially received upon arrival, the bar staff, the staff in the restaurant where we had breakfast and the receptionist when we checked out. All the staff were very pleasant and extremely helpful. And our room was great - a large, clean, airy room with a sea view. Whilst it is unlikely that we'll be returning to Eastbourne, I would recommend this hotel to anyone who needs a bed for the night. Excellent value for money! A very pleasant stay!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kate, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted that you enjoyed your one night stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Perfectly Fine ..."

3
Kelly-of-Kent, Rainham, United Kingdom 14/05/2019

We were attending a wedding at the hotel, so stayed at the Lansdowne for one (Sunday) night. The hotel was fine. Excellent location and ample parking in the area (ask receptionist for a parking permit on arrival for £1). Staff were very nice, efficient and helpful. Breakfast was very good too. The room (326) was pokey and felt slightly over-priced at £85 (it was one of the rooms described as “cosy”), however, it was very clean on the whole, other than several hairs on the bathroom floor. As a Best Western Rewards customer, I think it would be a nice touch give a slight room upgrade as standard - just saying ... A perfectly adequate hotel in every way.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kelly, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the excellent location, nice staff and very good breakfast. Please note the room pictured is to be refurbished within the year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent hotel & very good value"

5
silveradventurer, London, United Kingdom 13/05/2019

We have stayed here several times and it never fails to please. Well worthwhile paying a little extra for a seaview room - plenty of space and well furnished. Excellent buffet breakfast with all foods regularly replenished even when there are many people eating at the same time. We ate bar meals in the evening and there was a good variety and quality. All staff were very efficient and friendly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Silveradventurer, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all so very pleased you had an excellent stay at very good value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Very enjoyable STAY"

5
QALVINCE, Andover, United Kingdom 12/05/2019

Stayed on a Saturday night and good not fault a thing, yes it could do with a lick of paint in places, but the room was clean and tidy with a sea view and was well appointed. Had a very nice cream tea on Saturday afternoon with a glass of Prosecco. Hotel is well placed for walking along the beach and also for access into town for the various bars and restaurants. Breakfast was great with a buffet style breakfast along with the added options of a few extras such as salmon and eggs etc. Only issue I would say was for me the bacon could have stayed in the pan a bit longer, some people do like it crispy!! All in all a perfect stay and would certainly recommend the hotel and stay again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Qalvince, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had an enjoyable STAY. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent stay"

5
skierandwindsurfer, Royal Tunbridge Wells, United Kingdom 08/05/2019

Stayed one night for my birthday. Staff, especially lady on reception and in dinning room were fantastic. Had a lovely room with great view.Very good location , handy for theatres , seafront and restaurants.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear skierandwindsurfer, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a fantastic birthday. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"bithday treat"

4
User 05/05/2019

Staff very helpful and polite food very good in both the restaurant and bar nice place to relax and chill rooms clean and tidy wonderful sea view from our room also very quiet only let down was trying to get a drink at the bar in the afternoon you have to go to reception to ask to be served then wait in the bar for someone to attend to you

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Josie, Thank you for posting your kind comments on Trip Advisor. I am delighted your birthday treat was a success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely comfortable Hotel"

5
annageezer, High Wycombe, United Kingdom 05/05/2019

This hotel is opposite the prom and sea. If you chose a sea view room you will be delighted. The rooms are large with Kingsize beds, seating and all you need. There are three lounge areas which have cosy sofas and chairs, very relaxing. You can eat in the restaurant or bar area. Staff are very helpful. Best bacon ever for breakfast, self service with lots to choose from. Some reviews have said this hotel needs updating and looks tired. It is old!!!!! Lovely character. We have stayed here twice and will certainly stay again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Anna, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am glad you had a comfortable stay with excellent sea views.. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Best Western is getting better"

4
Gros-Cochon, London, United Kingdom 05/05/2019

When you enter the Lansdowne it looks a little tired however as you head into the hotel it seems to get better the further away you get from reception. They seem to be refurbishing parts of the hotel and our room had been done up - it was definitely better than the *** rating the hotel has - and it was very clean. We had a vintage afternoon tea which was lovely and served in a beautiful room. Breakfast was a bit of a scrum with a rush at 9am on the Sunday morning! The Buffett could be better set out with the hot food served in cramped area considering the scale of the breakfast room. During our stay the staff we encountered were friendly and helpful and made us feel welcome. If you do stay make sure you try and get one of the refurbed rooms!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Gros-Cochon, Thank you for posting your kind comments on Trip Advisor. I am delighted that your have noticed the improvement, we will continue the hard work towards four stars. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Birthday Break"

5
Trail24466391797, London, United Kingdom 05/05/2019

This hotel continues to provide a most enjoyable experience at every level despite one or two issues that were resolved satisfactorily. Already looking forward to next visit within the current year. Great atmosphere!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Trail, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased your stay was enjoyable and the issues reported were resolved satisfactory. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A good seaside hotel"

5
johnchapmanfolk, Hythe, United Kingdom 01/05/2019

My wife and I recently enjoyed a short break in this hotel. It is old fashioned but provides excellent service in the traditional way. The primary purpose of our visit was to attend a concert and we were pleased to find that the venue, the Congress Theatre, is a five minute walk from the hotel. The hotel is also ideally located for the seafront, the town centre and the open top bus service. The car parking arrangements were good and very reasonably priced.

"Great Location.."

4
User 01/05/2019

Having just enjoyed a two night stay here, I can recommend this hotel. For; Location, Value for Money, Staff friendly and professional. Against; sea view room at additional cost. We chose not to, so our outlook was dismal. The fabric of the hotel was in places poor, needs a refurb. e,g, the lift by reception borders on filthy at the footplate and between the doors. But overall, I wouldn't let that detract from what was in the main a pleasant stay.

"Enjoyable Stay"

5
Hilary N, Corby, United Kingdom 30/04/2019

Another enjoyable stay at the Lansdowne hotel. This is the fourth time we have stayed here and the standards never vary, they are always tip top. The staff are all friendly and professional. Our room was a twin on the top floor at the back of the hotel, it had every thing you could need. We stayed on a bed and breakfast basis and the breakfasts are excellent. The parking vouchers are excellent value, £1 a day. We would recommend this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Hilary, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are so glad you had an enjoyable stay accompanied with friendly and professional service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great value dog friendly seafront hotel."

5
User 29/04/2019

Beautifully decorated dog friendly seaview room, although not the largest. Very welcoming to dogs with bowls and treat left in the room. Friendly, happy, professional staff, some of whom have worked there for years. Although we could have had breakfast in the bar with the dog, my sister and I chose to have breakfast in our room - the poached eggs were perfect! We felt very comfortable and relaxed during our stay at The Lansdowne in Eastbourne, which was excellent value for money through a Travelzoo deal.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Janeo, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you and your pooch were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Classic, traditional and welcoming"

4
VanessaWestSussex, Brighton and Hove, United Kingdom 28/04/2019

The hotel is in a lovely spot on the seafront. Staff are very friendly and helpful. We had a beautiful twin room, overlooking the sea. Comfy beds and furnishings and spotlessly clean. Cosy seating areas throughout the ground floor to enjoy a drink or bite to eat. Good food too. Fair price for the quality of the room.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Vanessa, Thank you for posting your kind comments on Trip Advisor. We are delighted you enjoyed your stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Like an onshore cruise liner!"

4
Liz C, Wivenhoe, United Kingdom 26/04/2019

We received a warm welcome at this cosy hotel. We paid extra for a sea view and it was well worth it in a refurbished room with rainforest shower and high ceilings and wide windows. We ate in the bar which had a wide variety of lighter meals, excellent service and a very pleasant atmosphere. There was an excellent breakfast buffet and we were given a table by the window., There were a variety of activities on offer. We too were on the Travelzoo deal and we were more than satisfied.

"Pet friendly, reasonable value"

4
Darren B, Bedford, United Kingdom 25/04/2019

one night stay, twin room, with a dog. All, including the dog, were made to feel welcome. First venue we have ever stayed in that had 2 bowls, a dog biscuit and a short letter addressed to the canine guest ready in the room. Whilst dogs not allowed every where in public areas, signage and dog beds help guide you to where they can stay. Room was spacious, bathroom with toiletries was sufficient. Generally quiet (but the clientele on the whole seemed to be of an age less likely to party hard into the early hours). Didn't sample food. Other than walking the seafront, there seemed to be little else to do in the general area. Parking is on the public street, using the council pay and display. You may not get a space near the hotel. A notice at reception suggests they can discount the parking, but not sure how this works if you've had to park some distance away before you can check in.

"Relaxed and Well Placed"

5
Peter D, Nottinghamshire, United Kingdom 23/04/2019

We've been staying at the Lansdowne on and off for a good many years. This is a good Hotel that is starting to benefit further from investment in rooms and guest facilities - having stayed in a number of the newly refurbished rooms, they have all be redecorated to high standards. We like the location - next to the Grand, so at the end of the seafront, however this means that it is quiet and parking is not usually a problem in the evenings (can be an issue nearer the Pier). Yet Eastbourne town center is only a 10-15 minute walk, and there are plenty of taxi's, so you are still really near all of the requisite facilities (such as good restaurants). The wider area is very easy to access - such as the South Downs Way, Beachy Head and Birling Gap (National Trust).

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Peter, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am pleased that you have mentioned our refurbishments and improvements. The family owners of 107 Years are committed to our wonderful hotel and will continue to invest. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A few poor points"

3
zola123, High Wycombe, United Kingdom 23/04/2019

Went on a Travelzoo deal It all started well, the cream tea was fine. The room was big but very dated, it felt very smelly with a musty smell all the way through the corridor up to the room. We had drinks in the bar in the evening and found the barman very miserable. The breakfast toaster was impossible to use, but the worst thing was our room was above a breakfast conference room which was hired from 6 am it was very noisy and woke us up. We told the receptionist but the impression we got was that they were not that bothered.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Zola, Thank you for posting your comments on Trip Advisor. I am disappointed that you were disturbed, our team would normally be very apologetic at such a complaint. I will investigate further on the poor points. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Hotel"

5
belfast1954, Hadlow, United Kingdom 23/04/2019

My wife and I wanted a break by the sea as I was getting over an illness. We decided to go to Eastbourne and spent a lot of time studying the reviews of every seafront hotel. The Lansdowne stood out from all of the other hotels so we booked a 4 night midweek break B & B there. We were pleasantly surprised by this wonderful hotel. We had a cosy double room with a sea view, well decorated and very clean. Breakfast was excellent, full english or a choice of continental or cereal. We also had some evening meals at the hotel which were superb, highly recommended. The hotel is old but very well decorated and clean. The floorboards creak everywhere, I think this adds to the charm of the place. All of the staff that we encountered were very polite, very cheerful and extremely helpful. The hotel is just accross the road from the seafront & beach where the promenade is very flat with lots of benches to sit on. We highly recommend the Lansdowne to anyone who wants a relaxing break in a wonderful hotel by the sea.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Belfast, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad you had a lovely break by the sea in our wonderful hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"well done Landsdowne"

5
john m, Hartley, United Kingdom 18/04/2019

The staff were excellent as was the dinner and service in the restaurant. The Hotel was ideally situated and was a pleasure to come back too. The bar was cumfy and you could eat there too. Whatever we asked the staff they were pleased to say...no problem sir.. Well done lansdowne

"Comfortable, well appointed hotel."

5
annafromlondon, London, United Kingdom 17/04/2019

Just returned from a walking trip to Eastbourne and a stay at the Landsdowne. I would thoroughly recommend this hotel to anyone visiting the area. The hotel is quite large, but maintains a cosy atmosphere. It is also in a great location, on the seafront and not far from the beginning of the Beachy Head ascent. Furnishings are quite retro, but with a contemporary touch, giving the hotel a sophisticated touch. My daughters and I -all adults- booked a family room which was more than adequate for our needs. The room was spotlessly clean, very spacious, had plenty of wardrobe space and a very nice bathroom , complete with bath- great after a day's walking! Breakfast- included in the price- was excellent. Something for everyone in the hot/cold/ continental selections. We all enjoyed our choices. Staff are friendly and professional. Would definitely return to The Landsdowne.

"Not as I expected"

2
Barbara1960_02, Pistoia, Italy 16/04/2019

I was rather disappointed because my single room was rather scruffy for the price I paid. Sheets were not clean and bathroom quite worn out. Worst of all bath tub hasn't been washed for ages. on the other hand staff was super, they arranged a last minute dinner for 16 people in half an hour and food was good. Thanks for that. Other members of the party complained about the rooms, more like a 2 star hotel I would say. Anyway, mine was charged double the price. Too expensive for what I got. I didn't complain there and then but now I really think I should have. Am going to ask for a refund.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barbara, Thank you for posting your kind comments on Trip Advisor. I am disappointed that there was some issues highlighted in your posting, I will complete an investigation. I am however delighted you were so well looked after by the Bar Team for dinner. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Hotel"

4
Barb006, Cambridge, United Kingdom 15/04/2019

This was our third stay at the hotel. We like it because it has a lovely old fashion charm about it. Plus my partner loves the breakfasts !!!! It is on the seafront a short walk from the centre and it has lovely views.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barb, Thank you for posting your kind comments on Trip Advisor. We were delighted to welcome you back again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"hotel full of character"

4
User 14/04/2019

had a one night stay for a last minute trip away. was excellent value for money and were given a lovely large sea view room. the room was clean except for the valence on the bed needed washing, the rest of room spotless and the bathroom. we loved all the little lounge areas with period features and enjoyed an interesting talk with the barman Ian. we chose to eat in the hotel and also very good value for money 2 courses £14.50 and good portions, and good service. breakfast was very good, lots of choice and a good full english breakfast. parking was easy and only £1. overall nice to be on the seafront and easy walk into the town and short drive up to beachy head. would recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Spitfire, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a good stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely hotel "

4
timbo46, Kent 09/04/2019

Stayed here overnight on weekend away in Eastbourne. Room was beautiful, well decorated and well appointed. Bathroom very good too. Room quiet, and bed very comfortable. Breakfast excellent, as was the cream tea. £1 parking vouchers worked well, and was able to have another on Sunday to allow us time to spend along seafront before coming home. All in all a delightful experience which I'd be happy to repeat. Thoroughly recommend this hotel.

"Good holiday early In the Year"

1
Trek01453403767, Bispham, United Kingdom 04/04/2019

I spent 4 nights in March at this hotel, situated on the sea-front within close walking distance of a number of theatres and a leisure park (tennis courts etc.) A local bus sered the area to visit the town centre. This was my fourth holiday at this hotel over the passed 6 years. I have given high scores for all aspects of my stay because all elements were outstandingly good.

"Another lovely visit"

5
User 04/04/2019

We have just returned from our third visit to the Lansdowne and have already booked a return trip. The hotel is in a great location and staff always make our visit feel like home from home. We had a lovely sea view room and the bar and drawing room areas are very relaxing. Nothing is too much trouble for the staff and we always leave relaxed and rested. The food in the restaurant is good quality and there is a very good choice from the wine list even if you only wish to have a glass. A first class experience!

"Good for a few nights by the coast"

4
DayTrip28444401048, London, United Kingdom 03/04/2019

The bed was comfortable and everything in the room worked. Decor was outdated especially in the bathroom, but it was all clean. The breakfast was excellent, though slightly slow service for tea and coffee. Parking was easy outside for just £1 a day by getting a permit from the hotel. WiFi was slow but usable and the TV worked well.

"Lovely one night stay"

4
triciac890, Ryde, United Kingdom 03/04/2019

Here just overnight but had a cream tea on arrival which was lovely. Breakfast was served to us and very tasty. Nice friendly staff, comfortable room with lovely sea view. Hotel very convenient for a lot of attractions so long as you can walk a mile or so.

"Excellent"

4
60jaffa, Eastbourne, United Kingdom 31/03/2019

Mothers Day Afternoon tea ncluding swing loung singer. The room was very prettily decoerated as were the tables. The sevice was amazing and the afetrnoon tea one of the best i've eaten ! The portion size was generous and seved on pretty mis-matched china, unlimited tea or coffee and a pretty potted plant for Mum ( me) to take home.We were automatically offered a box to take home the cakes we couldn't manage. Athough living in Eastbourne for many years I had never visited this hotel before ; I plan to try dinner for my birthday. I was impressed that there were small sitting rooms offered as dog friendly , including water , dog beds etc. Would recommend

"spring break"

4
joebussey, Oxford, United Kingdom 29/03/2019

Typically very good Best Western, suites all needs, Very clean and tidy, all staff pleasant and polite. Had a very small problem with our room didn't make big deal about it but Manager Jamieson heard and addressed it immediately and changed our room, very impressed, top run hotel, thank you very much, Joe and Sue. We will be back

"Excellent family run hotel - a gem of a find"

5
Jenny F, Gillingham, United Kingdom 29/03/2019

Our first stay, and definitely not the last stay, at this fabulous hotel. Friendly efficient staff, very comfortable lounges and bedrooms, very good food. A thoroughly enjoyable few days. Beautiful sea front position.

"Wi-Fi problems"

3
577peterc, Rome, Italy 29/03/2019

This is a traditional seaside hotel. Old but generally maintained and very clean. Decent sized room and bath all good BUT when I tried to connect my I pad in the room was told incorrect password but it worked perfectly elsewhere such as the lounge where I am writing this. Numerous trips to reception who said they would reset router but to no avail. I think they thought I was stupid. Kept saying everyone must be using the internet. Extremely annoying as I was thus unable to watch anything in my room all the I have been here.

"Good value"

4
User 19/03/2019

Needed a room for a couple nights as visiting my parents. I picked this hotel because of the price and reviews. It was a good choice. The single room was clean, a good size with tea and coffee making facilities in the room. A good view of the sea from the window was a pleasant surprise. Hotel bar prices were reasonable and service good. Breakfast was good with plenty of variety. A good location and parking was easy, probably because of the time of year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Pauline, Thank you for posting your kind comments on Trip Advisor. I am pleased your stay was a pleasant surprise with great sea views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Absolute luxury"

5
Janine H, Worthing, United Kingdom 19/03/2019

This is the second time we have visited this hotel. It has been completely redecorated and is absolutely stunning. The staff couldn't be more helpful and charming, the food was sublime and the rooms very comfortable. Spotlessly clean, and quite the best shower I have ever experienced! We had two rooms overlooking the sea, one on the 3rd floor,[a double] and one on the first floor [a twin]. The twin was much larger than the double, and much cooler, the double, although still large, was very warm, so we left the windows open all day, so that it was very comfortable to sleep at night. It is simply because heat rises, and the hotel is beautifully warm throughout. There are lovely lounge areas all through the ground floor where you can sit and relax and chat undisturbed. We had an afternoon tea there, and drinks after our meals. Dog owners have their own dining area, away from the main dining room, such a good idea, and all kept clean and fresh, so as I'm not a dog owner, there was no smell, which was great. I simply can't find anything negative to say about this hotel, just can't wait to return.... soon.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Janine H, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all delighted that you were so well looked after. Please note refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Afternoon Tea"

5
victoria19812014, Heathfield, United Kingdom 15/03/2019

Was treated to an afternoon tea here by my lovely friend and what a treat it was...the staff were friendly and welcoming and the tea itself was exceptional, lovely fresh and tasty finger sandwich and cake selection. I had a gluten free tea and it was incredible, looked just as good as my friends normal tea. Will definitely be going again and strongly recommend.

"Course residential weekend"

4
User 13/03/2019

Stayed for a residential weekend in connection with a course, and we were very well looked after, with all facilities included. My room was clean and comfortable and the staff were very helpful, and even took my case to my room for me, when I had to ask where it was. The restaurant was lovely, and the staff catered for us as a group, with choices of evening menu, a full breakfast menu and were attentive and helpful. I would have stayed longer to enjoy the lounges if I could have and recommend this hotel.

"Lovely staff, Great Hotel"

5
Quest55199105674, Surrey, United Kingdom 13/03/2019

A really nice 2 day break. Hotel staff could not have been more helpful. Quality of food was first class and beautifully presented. We liked it very much. It's a great location and a lovely little seaside town.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Quest, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad you had an enjoyable two day break. I will make the kitchen team aware of your note, regarding the First Class food offering. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Traditional, but not tired."

5
Rob T, Bristol, England, United Kingdom 11/03/2019

Having spent a night at the Lansdowne to visit friends in Eastbourne, we were pleasantly surprised. The hotel is very well located, near the seafront and Wish Tower. Inside, everything was bright and clean and we were made very welcome by Sarah at reception on arrival. Our room was spacious, well equipped and furnished - and looked freshly decorated. Breakfast in the light and airy Devonshire Restaurant was efficient and comprehensive, with crisp, white table linen. Parking may be an issue in peak season, but we had no problem finding a nearby space, which was free. We will return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Rob, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all very pleased your welcome and our warm hospitality were mentioned. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"The Best Hotel in Eastbourne"

5
James D, London 11/03/2019

This must be the best hotel all around in Eastbourne situated in the best side of town with sea views. You will be made very welcome in palatial surroundings. Try the breakfast it's a wonderful and unrushed experience.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear James, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad your experience was so wonderful. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent night stst"

5
Karen_Suffolk210101, Sudbury, United Kingdom 08/03/2019

Booked room as part of Travelzoo deal less than £60 for B&B and a Prosecco cream tea for two. Was not really expecting much but have to say we were pleasantly surprised. The lady on reception was very friendly and advised us how we could park for £1.00 for 24 hours. The room was really large with a view of the sea and a nice bathroom. After a walk along the seafront we were ready for tea which was served in a nice lounge by very nice young man. We had booked to see a play at theatre which was 5minute walk from hotel so did not need any supper after the scones and tea. My only criticism of the hotel was the heat in the room which for menopausal lady was too hot and you could not open window but the bed was comfy with nice linen. We had great stay and would recommended you want a short stay in Eastbourne. Thank you

"2 night break"

3
barrydowning, London, United Kingdom 04/03/2019

Nice hotel in great location - had a sea view room which was large & in good condition. No parking at hotel so finding a space could be difficult in busy periods but we had no problem in late February. Reception staff coulcd be more welcoming but other staff were very helpful. Shame that the latest you could eat in the restaurant was 8.30pm so we eat in bar which was fine.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear barrydowning, Thank you for posting your comments on Trip Advisor. I am pleased you enjoyed the great location. I will speak to reception regarding your poor welcome please note, this was not to our usual standard. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Gluten free Afternoon Tea"

5
User 04/03/2019

Had a lovely afternoon tea here with a group of friends. Several of us had the gluten free option and it was one of the best I've had. We were in a lovely lounge with some gorgeous comfy sofas and the staff were extremely attentive and helpful. Looking forward to the next one!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear comeondover, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad you had an enjoyable Tea with special requirements. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A Very Comfortable Stay!!"

4
jimandjudymercer, The Royal Town of Sutton Coldfield, United Kingdom 02/03/2019

Again we had to arrange for a 2 night stay, in Eastbourne, and we looked for a different hotel from the awful 'Strand' of last time! On this occasion we settled on the Best Western 'Lansdowne'. However, when we went to book in, at the hotel we thought it was - we were told that 'No' it was not that one, and that we had to go to the other distant end of the Esplanade, a further 30 minutes away, and the Receptionist rang forward to advise them!! When we arrived at the hotel, the Staff were very pleasant, and after booking in and paying, we were given our room cards, and as we were on the 2nd floor, we were even allowed to go up in the lift this time - as it held more than 1 person!! Although, the room was adequate, with all of the usual facilities, it was not over large. The furniture - was all old again, but, it looked well cared for and was matching. The En-suite bathroom was very clean, modern and well presented, even giving us small samples of soap, shampoo, etc. with a properly fitting - lockable door!! Such an improvement, on what we had the last time.!! The room was warm, well lit with modern 'spotlights' neatly fitted into the ceiling, and also additional bed-side lights, and matching table lamp. Our room appeared to be at the back of the hotel, so our view was nothing special, just other buildings and walls, but at least the curtains, this time were very attractive, well made, and fitted the windows!! The bed was clean, and comfortable, but, the chairs were somewhat hard to sit on, but, served their purpose. This hotel was a vast improvement on the previous one, but, a long walk from the town, so if anyone, who - like us has traveled by train, I would suggest they consider a taxi from the station for their visit, especially if it is raining!! From Judy M.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jim and Judy, Thank you for posting your kind comments on Trip Advisor. I am pleased you had a very comfortable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Relaxing Break"

5
snickers40, UK 28/02/2019

I enjoyed a 3 night break at the Lansdowne with the added benefit of gorgeous weather and the hottest February days. That aside, the hotel was spotlessly clean with comfy lounges to relax in. The buffet breakfast was delicious with a great choice of cereals, yoghurt, fruits, pastries, toasts and full English. Our bedroom was spacious and the comfiest bed I have ever had in a hotel. As my mum is celebrating her 80th birthday this year, I think I will treat her to a seaview room and visit again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Snickers40, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had a relaxing break. Please contact me directly and I will arrange a room for your mums 80th. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Two Night Stay"

4
Andy C, Bracknell, England, United Kingdom 24/02/2019

Spent a couple of nights in the Hotel during half term week, 3 adults & one dog. Had a family room with sea view (room 348) and was pleasantly surprised how big the room and bathroom was. Shame it was mostly foggy, but definitely worth paying extra for the view. Decor generally good, although in some instances lacking those final touches, e.g. holes in bathroom tiles where something has been taken down or moved, creaky/loose floorboards, hard mattress and hard to shut the room door without making a loud noise. No air conditioning, so I would expect room gets hot in the summer. Nice goody bag for the dog. Didn't eat or drink in the hotel as read in other reviews that you are cast aside in to other rooms if you have a dog and did see this for ourselves. All in all a nice hotel and would not hesitate in staying again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Andy C, Thank you for posting your kind comments on Trip Advisor. I am pleased you had a good stay. Please note we do have Pet Friendly dining areas for people with dogs. Other guests have found these areas very welcoming. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Two days in Eastbourne with two dogs"

4
User 24/02/2019

We stayed over half term on a two night special with a Seaview room which also took our two dogs with us. The room was a lovely size had enough room for the dogs baskets and for us. The room was very clean but a bit old-fashioned, it was lovely to have a big window to open onto a small balcony so that the dogs could get a bit of fresh air.Our first nights experience in the dining room at the hotel was a bit of a disaster. we waited half an hour for a starter and then another hour for our mains, in the end we asked for the mains to be taken to our room as the dogs were getting a bit impatient. it was so late we didn't get a pudding which we paid for.The staff we sympathetic.The second evening we went down for a meal and it was much better on time and nice and hot much better experience all round?

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ian O, Thank you for posting your kind comments on Trip Advisor. We are delighted that you had a good stay, as commented we did have a issue in the dining room on your first night. Please accept our apologies again... On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Rooms"

5
newfoundgem, London, United Kingdom 24/02/2019

Our stay at the Lansdown was overall a very pleasant experience! The staff were all wonderful and polite. The room we had was a beautiful double with a view of the sea and lovely huge windows to let the sunshine in. We were even spoilt by having a bathroom and a shower room. The walls were quite thin and we could hear the tv in the room next door but I think that's to be expected in an older building! The bed was so comfortable and we genuinely had the best nights sleep. Breakfast was delicious and there was all the fruit and cooked breakfast that you could want. We spent an evening in the bar and chose one of the many rooms to sit in. This was also lovely. The only thing to let down the stay was the food we had in the evening in the bar. I would recommend eating out in the local area rather than the hotel bar as it wasn't very good. Nevertheless, our stay overall was definitely worthy of five stars! We would definitely return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear newfoundgem, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had a very pleasant experience at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Good value break with good staff."

4
Alisonbkm, Bristol, United Kingdom 22/02/2019

We stayed on the Dinner, Bed and Breakfast package for 2 nights in half term. We booked an executive sea view and both bedroom and bathroom were a very good size. It was clean but a bit dated and in need of redecoration. The bed was advertised as double but was at least a king size. We had several windows all looking over the promenade and sea. The staff were all professional and helpful, in reception, in the bar and in the restaurant. The food was OK if not amazing. On the first evening they seemed very busy and the food was a bit slow but the staff explained and apologised. It did not spoil our evening.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Alisonbkm, Thank you for posting your kind comments on Trip Advisor. I am glad you had a good break away and the delayed dinner was not too much of a problem. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"friendly and see views"

5
pinkyoliver, London, United Kingdom 22/02/2019

We stayed in room 14. The room was very comfortable, clean and nicely decorated. We also has a sea view. The staff were very friendly and helpful. they were always happy to help but left us alone to get on with things.

"February in Eastbourne"

5
SarD458, Brighton, United Kingdom 21/02/2019

Weekend stay with Mum, 2 x sea view rooms with breakfast. Mum needed wheelchair for outside hotel and access was via a wheelchair platform which did have some challenges. Use was reliant on hotel staff being available, that said we always had a willing helper! Lifts were a little small with wheelchair, but the staff were so helpful and stored wheelchair on ground floor to save taking to and from rooms. Mum did not have a disabled specific room and this was not pre-requested. Weekend stay was wonderful, already looking forward to next stay in March. Excellent value for money, go for the winter warmer! Staff excellent, this is set to become a regular weekend break.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear SarD458, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are glad you came to Eastbourne and enjoyed a wonderful weekend at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A gem of a hotel, with old fashioned courtesy and service."

5
Tourist31956247672, Aldwick, United Kingdom 21/02/2019

It really was a most enjoyable stay. We had a sea facing room which was very clean and well furnished with comfortable beds and an area in the bay window with two very comfortable upholstered armchairs and a coffee table. The hotel has a lovey thirties style feel to it but with all services that you expect from a modern hotel. Nothing plastic and lovely small sitting rooms scattered around the ground floor where you can sit and read papers or books, have a drink or if you wish, take a lighter meal in the bar area. All in all, a memorable visit and one which we will repeat. All credit to the owners of this privately owned hotel which operates under the Best Western banner.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tourist, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am pleased you enjoyed the traditional courtesy and service. I will ensure the owners are aware of you comments. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic hotel"

5
toffeegirlKent, Deal, United Kingdom 21/02/2019

Just back from our second visit to this lovely hotel. Only stayed the one night this time but everything was superb. The hotel is spotless, the breakfast great and the staff are extremely polite and helpful. I can not fault this hotel and will only stay here when in and around Eastbourne, thoroughly recommended.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear toffeegirlkent, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you enjoyed another fantastic stay.On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"No Smoking Rooms "

3
Satania73, Bromley, United Kingdom 15/02/2019

Very disappointed in this hotel mainly because Even though this has been listed as having smoking rooms it is not true there isn't any! Very disappointed so had to change ideas and book elsewhere. Which is a shame.

"Comfortable"

4
455Douglas1948, Uckfield, United Kingdom 14/02/2019

Nice hotel and comfortable. Deal included cream tea which we enjoyed. Bedroom was k apart from our clients Bern over one step up into room or vice versa, and likewise one step down into bathroom (where Christ was quite small) or up back into bedroom - not ideal as although there were signs in the night you could forget! Bar area was charged comfortable and friendly staff. Breakfast was nice.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Michael W, Thank you for posting your kind comments on Trip Advisor. I am pleased you had a comfortable stay. I will investigate the bathroom issue reported without further delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"It was okay"

3
User 12/02/2019

Hotel needs to be refurbished. Creaky floor boards need replacing, however other than that it was a nice hotel. The location was right on the water front and parking outside is free during non-busy times of the year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christopher, Thank you for posting your comments on Trip Advisor. Please note we are continuing to refurbish bedrooms and bathrooms this year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Celebration of a milestone birthday- 26/01/19"

4
User 12/02/2019

My husband & I decided to celebrate my birthday in Eastbourne -a life time knowledge of the area for both of us from Grandparents to my time at Battle Abbey School in the early 1970's with the hotel highly recommended by my Mother who has stayed three times now. We were greeted most warmly by Reception, Sandra in particular being excellent from the booking process to finish and beyond as I discovered on our return journey an item had been forgotten from the bedroom. She successful traced this via Housekeeping and sent back to us in Surrey. Our bedroom was spotless on arrival, wonderful large bed for which I required a map to find said husband!!! Beautiful double Sea View and a Birthday Card awaiting me from the hotel. This personal touch was very much appreciated. Attention to detail from all areas was wonderful with all staff 100% in manners, knowledge and their duties except a fraction down from Housekeeping. Food in the Regency Bar was ordered from the main Devonshire Restaurant on our first evening- Saturday which was my Birthday since sadly no table available due to large Coach party booking and we had not booked beforehand. We were offered the adjoining Fairlie Rooms but this was set for breakfast so not too exciting a dining area for my birthday!!. The Regency Bar offered prompt service, extremely good sized food portions but slightly lacking in any Woooh factor re flavour or presentation if being truthful. Our one negative comment as mentioned earlier and one we are loathed to state since the weekend was so wonderful, was unfortunately from Housekeeping. On return to our room late Sunday morning the bed seemed to be half finished with the decorative cushions from one side of the bed just left on the floor,(other side correctly placed) the bed pillows on same side left crunched up, bottom sheet left in same state as we had left it getting out of bed, no replacement of loo paper, soap or any toiletries. A bath towel left in same place in the bedroom where I had left to air after hair washing. BUT bath and sink spotless with shining taps all round, all other areas spotless. Perhaps too many rooms to cater for that morning and too few staff on duty?? Other than that a superb visit, one we will happily look forward to renewing at some stage and a Hotel we highly recommend for that 'one to one' treatment at all times.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear douse123, Thank you for posting your kind comments on Trip Advisor. I am pleased you were will looked after generally, I will however be investigating further the issue in the restaurant and the sub standard room clean. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic stay"

5
RH1-7, East Sussex, England 31/01/2019

Living local to Eastbourne have stayed in a few Eastbourne hotels for Christmas parties. Decided to have a 2 night stay away in January with my Mum and chose the Lansdowne after visiting in 2018 for an amazing afternoon tea. On arrival having looked at other reviews I asked about the parking and was informed that to the left of hotel you could buy a £1 parking permit till 11am the next morning or till April you can park on the seafront to the right for free. We then went to our room 132 which was absolutely lovely and newly refurbished. It has lovely large windows and you can see the pier and in the window is a table with 2 lovely chairs so you can sit and relax. On arrival the room was very cold and after then reading reviews on here a lot of people had said the same and that it came on around 6pm. It came on just after this and I had turned both radiators up on to full and then it was boiling hot all night, turned them down abit and then the room was lovely and warm for the duration of our stay. The first night we had a drink at the bar and took it into one of the lovely lounges and then ate in the restaurant. It was very quiet which was a shame but the food was lovely. We both had pear and ginger bread and butter pudding and it was delicious. The hotel is in a great location. You can walk to the lovely Meads in about 15 minutes with cafes, pubs, shops and supermarkets. Town is about 15/20 minute walk away. You are also right near a road to the left (near the View Hotel) where there is a couple of Italian restaurants, cafe, fish and chips and an Indian so the hotel is in an excellent location. Breakfast was good, tea and coffee bought to the table, but you now have to go and get your own toast which I always find a shame. English cooked breakfast is help yourself and fruits etc, cereals and croissants and danishes and you can order porridge and pay extra for a few items. Then we had a lovely walk right along the seafront. All the staff were excellent and it has a lovely new feel but keeping the traditional feel to a hotel which I love. Would love to stay here again and would definitely recommend it here.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear RH1-7, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am pleased to confirm the Owners are very keen to retain the Traditional feel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"What a Visit."

5
BillM0, London, United Kingdom 29/01/2019

My wife and I have just spent two nights at the Lansdowne on a travelzoo deal. We paid extra for a sea view room. What a room very large, massive bed. Clean, nice television. The bathroom was large and clean. Good view of the sea. On arrival we had a really nice afternoon tea part of the Travelzoo deal, the breakfast was quality lots of choice, the breakfast room was really clean and well laid out white tablecloths super. Dora the head waiter was very friendly and knew her job, I am now retired but used to travel around the UK and stay in many hotels, the Lansdowne was better that many 4 star hotels I have stayed in. Home now and can't wait to return. Well done all your staff are friendly and well trained. buzzing.

"Treat "

4
geoffraser, Gravesend, United Kingdom 28/01/2019

Six of us descended on this hotel in Eastbourne to help one of us to celebrate their birthday. The lady in question was delighted. A sprawling hotel taking up a great deal of the seafront (a whole block the Americans amongst you would say). Nice and clean, lovely staff, very friendly professional service. Cosy bar and plenty of seating in the lounges overlooking the seafront. Neat, tidy, comfortable and clean rooms and a great breakfast in the morning to set us up for the trip home. Did I mention the bar? Good selection of beers and spirits served with a smile. We got a deal through one of those online mini break sites so nicely priced. We went out to dine in a nearby pub the previous evening so I can't comment on the main restaurant but I didn't hear any complaints from other guests. Nice weekend break with good mates. Can't beat that can you? Shall go again.

"Relax and enjoy."

5
CrystalKent, Sevenoaks, United Kingdom 26/01/2019

We were warmly welcomed on arrival, quickly signed in. The hotel has recently been refurbished. Our sea view room was clean and very comfortable. Tea coffee and biscuits replenished daily, also complimentary shower gel etc. The restaurant offered a limited menu, but was a very reasonable price and food was cooked perfectly. We ate there both nights because we were very pleased with everything. Bar meals were served in the bar on white table clothed tables, as in the restaurant. There are several lounge areas, all nicely furnished. We enjoyed the ambience, and felt looked after, hence I recommend this Hotel as a great place to relax in, good food, great location, and friendly staff. We look forward to going back again.

"Better than many 4 star hotels i have stayed in"

5
User 21/01/2019

My partner and I had a lovely experience at this hotel. We have stayed many, many times in a 4 star hotel not very far away, but on our first stay at his hotel, it is clear that it is better run, cleaner, excellent value for money and the staff very professional. Sadly all the things we weren't getting at the 4 star hotel!! We would 100% rate this hotel to others and we will stay here again, no question.

"Good value"

4
Michael W, Portsmouth, United Kingdom 21/01/2019

Overall a good value stay. Large room (as booked) and very quiet (as requested. Pleasant staff all round. A traditional seaside hotel. Restaurant slightly disappointing but it will be liked by many and was still good value.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Michael W, Thank you for posting your kind comments on Trip Advisor. I am delighted you stay was good and at great value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Good break"

4
chrisaI7704SF, London, United Kingdom 20/01/2019

We booked the Lansdowne on a special offer from Hotels.com. Check in was smooth and friendly and the hotel had a nice feel about it. The room was fine for what we paid albeit a little cool. All the staff we met were friendly and professional.breakfast was a full cooked English and served nicely overlooking the seafront. Definitely we would stay again. A word on the parking. We got a permit from reception costing £1 and that was valid all day and until 11am the following morning. Easy! We were lucky and parked right outside the hotel. Could be a problem I guess in the summer months.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chrisal, Thank you for posting your comments on Trip Advisor. Pleased you had a Good Break enjoying a nicely served breakfast and easy parking option. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent hotel. Brilliant food and service"

4
Thomas B, Hoddesdon, United Kingdom 20/01/2019

The hotel is of excellent quality and I can not fault anything about it up to a point. The checking and checkout was smooth and food and service at both the bar and restaurant during dinner was second to none with food that I highly recommend. The rooms are quiet and tastefully decorated and mine had a sea view which was lovely. I stayed in a single room and the bed was comfortable. I enjoyed a drink and food at both the bar and the restaurant during my stay and this was of the highest quality. The downside was breakfast on my last day could have been a lot better. First off all I was seated at a dirty table where another guest had clearly just finished eating and seeing as there was lots of free tables felt this was very poor. Some guests where shown to tables and others were just given a choice of area. Coffee was brought quickly but luke warm and the buffet was good as was the selection and juice. However there was no menu on the table to show the extras (such as kippers etc) and I was not the only guest not to have this. At no point was I asked how the food was or offered more coffee. In fact I felt as a single traveler somewhat ignored by the staff which was completely different from the dinner and the bar service I had received, and I felt like I was an inconvenience more then anything. I would recommend this hotel to people but breakfast could do with a little more detail, and really did spoil what could have been a fantastic five star stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Thomas, Thank you for posting your comments on Trip Advisor. I am delighted that you commented on your excellent stay and enjoyed the food and beverage offerings. I will discuss your service comments with my Food and Beverage Manager without delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fab Break"

5
User 20/01/2019

Fabulous from the staff Greg, Karina and the lovely lady on reception all extremely helpful, polite and welcoming thank you to the room, breakfast and dinner. I would of liked melon at the breakfast but they had everything else. Dinner was 3 course and cooked/presented execellent and plenty of choice. Chef changes menu on a daily basis. History of hotel very interesting and liked the book in the room to explain as pics of original family and features around the hotel. Plenty of nice sitting rooms to have a drink. We didn't take our dogs but they have a dining room specifically for pet owners and wait for it a pet dining room which is really fantastic if you are a dog lover as you don't have to leave the dog in the room when you eating. Lovely room for weddings. This hotel has a lot going on so good to look on line what's on offer. Vintage afternoon tea looks great and prices are reasonable. Good mothers day function coming up. Room 227 was refurbished room with massive bed and beautiful bay window. Room 123 executive not refurbed but lovely sitting area great floor to ceiling windows (which open) lovely view and 2 bathrooms. One with bath and overhead shower and one with walk in shower cubicle. Location great not far from town and quaint shops. Plenty of places to eat, I would love to come again in the summer and would definitely recommend. Thank you.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear inspire, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am glad you had a fab stay and pointed out some of the team that excelled. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice 3 night stay"

5
Dan H, Altrincham, United Kingdom 18/01/2019

Just returned from a 3 night stay. Room was quite spacious for a single, and the bathroom (which looked newly refurbished) was too. All staff were polite, and reception went a bit beyond, said morning to you as you passed, added something above the bare minimum each time I spoke to them which made you feel comfortable/welcome. Complimentary internet provided worked perfectly. I thought for the price paid it was very good value and would now look to use this hotel as my preferred choice when in Eastbourne again.

"A very nice stay spoilt by 2 poor breakfasts"

4
paul b, Combe Martin, United Kingdom 17/01/2019

We have just stayed at this hotel 14th and 15th feb 2019 Had a really nice sea view room that had just been refurbished very nice we liked the hotel nice lounges bar etc. and you could not fault any of the staff we came in contact with. We understand that refurbishments happens this time of year but despite this the hotel was spotlessly clean and no inconvenience to guests. Now the negative but please take my comments constructively as i am a retired chef. Firstly on the tuesday friendly greeting from the waiting staff we started with a nice selection of fruit our orders were taken and breakfast served. The food had obviously been cooked and put in a warming cabinet it was all luke warm and the fried eggs hard as nails. On the buffet section I noticed the cheese had been sweating next to the ham so how long had this been out also the cereal dispensers very rickety and this method is old hat.Day 2 weds greeted very pleasantly again but this time it was a help yourself buffet style. But once again look warm food all the dishes wide open letting all the heat out and hard fried eggs again, Some of the items had run out not been replaced the odd sausage had been thrown in with the bacon and the cheese was sweating again. When the numbers are low to maintain a high standard the cooked food should be cooked to order and when you use the buffet someone should be tending it or even serving from it. As a result of this we would not return to your nice hotel unless we received a 100% guarantee that this problem has been addressed.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Paul, Thank you for posting your kind comments on Trip Advisor. We are delighted you had a generally good stay, we have now moved breakfast back to the main restaurant where our normally high breakfast standards are back in place. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"You get what you pay for"

3
User 16/01/2019

Very good staff. They were very helpful, attentive and pleasant. The hotel and room in particular needs a major facelift. It's dated and tired. The bathroom had a tatty sliding door that wouldn't close with mould behind it. The room was very pokey but to be fair my discounted cost seemed reflected this.No hot water in the morning, nice.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Journey, Thank you for posting your kind comments on Trip Advisor. We are very pleased that the service was pointed out as a positive. I have checked the room concerned and did not find any Mould. Please note we will be continuing our bedroom refurbishments, watch this space. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nights stay"

4
Brian W, Tenbury Wells, United Kingdom 16/01/2019

Booked into the beach front hotel to meet up with some friends visiting Eastbourne. We were quite surprised when we walked in as the overnight cost of £60 with breakfast seemed very good value. Receptionist very helpful and the room was very clean and large enough for us for the one night - good bathroom with wet room. Met up in the lounge and decided on the bar menu - we had the salmon/ sheps pie and lamb chilli burger all good and reasonable as was the wine. Comfortable bed and a buffet breakfast all added to a good stay. Will stay again next time down in Eastbourne. Thank to everyone who made our stay enjoyable.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Brian, Thank you for posting your comments on Trip Advisor. I am delighted you had a good stay at excellent value for money. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Christmas break with children"

5
MrsKardal, Nottingham, United Kingdom 15/01/2019

Just wanted to share my experience of the our recent stay Christmas week at the Lansdowne. The new look rooms are super comfy and has everything our family needed. The showers are great and rooms very good stardard of furnishings. The housekeeping are doing a great job cleaning and tidying rooms daily. We really enjoyed the Christmas buffet and are already planning to book for next year. Bar food is great (and we like good foods) and really good value. Also open to public,, so our friends locally could join us. This hotel is an instution along Eastbourne seafront parade and with all the changes the current management are doing I think it will be around for many more years. Next ttime we will be bringing our dog! Great family / dog friendly hotel

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear dkardal, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are very pleased you had a enjoyable stay, the team worked extremely hard over the season to ensure expectation was met. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Winter respite in Eastbourne"

4
Road26528071240, London, United Kingdom 10/01/2019

Great family run hotel. Clean, well maintained property with very friendly staff. It has an imposing aspect looking out to see. Afternoon tea was a delight, too much really for one to eat. We would certainly return to be spoilt again!

"Just Perfect. "

5
Spaceman42, Croydon, United Kingdom 10/01/2019

Sea view family room was absolutely perfect. Top quality bed linen with SUPER COMFY beds and pillows. Had 2 of the best nights sleep I've had in months. Hot and powerful shower over the bath was good. Staff were professional but friendly. A full size snooker table in the game room was a nice bonus.

"Location, elegance and value"

5
davemU8990HY, West Sussex, United Kingdom 10/01/2019

Spent 2 days here for a post Christmas break after a very busy holiday hosting family. First time to Eastbourne and the Lansdowne was a great choice. Perfect location on the seafront close to the pier, bandstand, Devonshire Park, Towner museum etc and a short 10 minute walk to the town centre. We upgraded to a sea view room which was large, with big bay windows giving a wonderful view of the sea and the pier to our left. The hotel feels (and at times smells) like it's had a major refurb. Hardly a mark anywhere on the walls, fabrics. I expected to find a tired hotel and found one renewed and elegant. All the staff we met were excellent especially Gergely in the restaurant and Hette on reception. Breakfast was OK - not brilliant but did the job. The food rather felt like it had been sitting there for a while. All the many lounges were cosy and well fitted out. Overall, it represented excellent value and a perfect base for a short exploration of the town.

"Quiet and relaxing hotel"

4
LondonSantosh, London 08/01/2019

We have been to The Lansdowne on two previous occasions - the first several years ago when we had a room at the back of the hotel which was dark and rather depressing. However, we liked the restaurant, the common areas of the hotel and the general ambience of the hotel and decided that we would be happy to return, but in a room at the front of the hotel. The second occasion was three years ago when I stayed in the hotel with my elderly mother for a few days. We were delighted with our seaview rooms and found the hotel very peaceful and comfortable. In addition to an excellent breakfast, we ate at the hotel restaurant in the evening and thought the food very good. My husband and I recently stayed at the Lansdowne in a seaview room which was nicely decorated and more than satisfactory, save for the "double bed" which turned out to be twin beds linked together. It was not very comfortable. When I visited with my mother we had lunch in the bar on two or three occasions and the food was excellent. On this occasion, my husband and I arrived in the early evening and had a snack in the bar. The food was a real disappointment - a rather unpleasant soup and toasted sandwich - most of which we left, and service was very slow. Breakfast in the restaurant was good. In conclusion, this is a very nice, clean, well decorated hotel with many points in its favour, not least its position overlooking green space and the sea.. I would return again but would request a double bed, rather than linked beds, and would probably not eat in the bar.

"Disappointed that Sunday lunch is now available only on last Sunday of the month"

4
katherinemusson, Eastbourne, United Kingdom 08/01/2019

My husband and I have often enjoyed coming to the Lansdowne for Sunday lunch, but when we went to enquire a few days ago, we were told it was no longer a weekly event. The problem with restricting it to once a month is that it is difficult to remember which Sunday is still available. I hope the relevant week will be suitably advertised because otherwise people will forget which week it is and go elsewhere.

"Ew year break"

4
1daphne5, Chatham, United Kingdom 04/01/2019

Great hotel lovely position on sea front, lovely room with sea view , staff very friendly nothing too much trouble . Very good package food was good . Only negative comment my room was much too warm and pillows outdated have been softer but all in all great few days.

"Three day New Year Package"

4
Charles H, Essex, United Kingdom 04/01/2019

Excellent large hotel, good location and garage parking if required. Food and drinks very good and reasonable prices for Eastbourne. Waiting and bar staff very efficient and friendly. Would certainly recommend.

"New Year Stay"

4
Pete H, Huntingdon, United Kingdom 04/01/2019

For the very first time we booked, along with our dog, into the Best Western Lansdowne Hotel in Eastbourne for a their New Years Celebrations. We were very pleasantly surprised to find that although it is a big hotel the staff were welcoming and friendly, The food was first class and our room was well decorated and large, The bathroom was rather tired and urgently needs refurbishing as the shower was not very good and the towel rail which did not work on arrival was fixed by the Maintenance Man the next day. The programme of events was good and we thoroughly enjoyed our stay.

"Christmas stay"

5
2outandabout2018, Bexhill-on-Sea, United Kingdom 29/12/2018

Spent 3 nights over Christmas at The Lansdowne with family and from the start were made to feel welcome. All staff were so friendly and nothing was too much trouble, our room overlooking the sea had terrific views with a comfy bed, and the food was superb with huge choice. All together a lovely place to stay. Many thanks to the Manager and all the team for making our stay fun.

"Relaxing break"

5
diane m, London, United Kingdom 19/12/2018

Spent Sunday and Monday night at The Lansdowne and once again had an enjoyable stay. Our room was a joy to stay in ,it was well decorated, spotlessly clean and well equipped. The hotel is warm and welcoming , beautifully decorated for Christmas. We ate in the hotel on one night and for breakfast on both days. Evening meal was well presented and very nice. I love the breakfasts at The Lansdowne ,lots of choice, buffet kept replenished and hot, good cold selection and eggs cooked fresh if required. Once again the staff were helpful, professional and friendly. The waitress that served us on Sunday night in the restaurant said they had been very busy due to Christmas parties in the hotel yet they were all still smiling and giving a first class service. Thank you to Suzanne ( not sure if right spelling) for excellent service from replying to an email request through to us checking out. Would recommend this hotel without hesitation and look forward to returning in the new year.

"Xmas party night"

3
User 18/12/2018

Arrived Friday afternoon and had to pay for our stay there and then. Given our room key for 2nd floor which was up and down stairs with a suitcase. Room was fine but after unpacking when we later attempted to shower we could not get any hot water. Phoned reception who initially send they would send someone up but shortly phoned back to say there was a problem with hot water in that room and we was offered another room as it was an ongoing problem. SO WHY LET THE ROOM! Had to repack and move to a smaller room on the 3rd floor. No apology or offer of compensation for the inconvenience. Saturday night was party night, DJ was good but food was bland and my coffee and pot was whipped away whilst I on the floor and my request for another coffee was ignored. Stay OK but only just.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear FellowTraveler, Thank you for posting your kind comments on Trip Advisor. Well here is your delayed apology, we are sorry. There was a issue with the hot water. I am pleased to report my Maintenance manager was on site within 10 minutes of reporting the issue which was then resolved within the hour. I am pleased every thing was OK. On behalf of myself and the Team at the Lansdowne Hotel, we hope you will change your first thought and return very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nothing has changed since last review - still excellent!"

5
annwQ3036OJ, Coventry, United Kingdom 17/12/2018

Room was front facing so better view than last time! Food was lovely - cod was so fresh - it had been swimming around a few hours earlier! We ate in the bar as restaurant was full and it was the best cod we have ever had - so fresh, lightly battered and cooked to perfection! Staff were very pleasant, as always.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ann, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted that you enjoyed an excellent sea view room with perfect Fish and Chips ! Please note our Fish is sourced locally in fact across the road from the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great place for a mid week break"

5
Benedict B, Brighton, United Kingdom 12/12/2018

Have just got back from a night at the Lansdowne Hotel in Eastbourne and had an absolutly brilliant stay. The hotel is full of charm - parts of it have a real cosy and traditional feel and parts of it are really stylish contemporary. Its a great mixture of old and new. The staff were extremely friendly and helpful, full of local knowledge and able to point me in the direction of good vegetarian food and some lovely local pubs. I slept like a log in a huge room with high ceillings, ( I loved the headboard and the chandelier in the room that I was staying in). The room was south facing so I thought there might be sun early in the morning which would wake me, but the curtains were very thick and blocked all the light out. The breakfast was great - I love a good English and I have to commend them on the butchers sausages and thick cut bacon. Overall I loved the place and will definately be going back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Benedict B, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are delighted you had a Great mid week break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"85th Birthday Afternoon Tea Party"

5
User 12/12/2018

Had an amazing vintage afternoon tea for 12 in the Wilmington lounge. The tea was laid out beautifully, all the food was home made and plentiful. The service from Tom impeccable. They could not have made more of an effort to make the afternoon an absolute success. I cannot thank them enough, will definitely be back. Highly recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jaine, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are delighted your 85th Birthday was a great success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Surprising experience"

5
Philip R, The Midlands 12/12/2018

We came down for two nights away before the hectic Christmas period and had a wonderful wonderful time. It's always a good break when the weather is fine but even the Best Western Lansdowne couldn't promise that, the weather was good though. The staff were so very accommodating and the rooms and service were faultless. Food was excellent too, their buffet breakfast was always topped up to ensure freshness. I would heartily recommend the Best Western Lansdowne Hotel for any occasion in Eastbourne.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Philip, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased that we exceeded your expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Christmas Party"

5
Bevlev2013, Eastbourne, United Kingdom 11/12/2018

Brilliant Party Night again at the Lansdowne. So good I have booked to go again in a couple of weeks. Service was excellent. Bar and Restaurant staff excelled. Very attentive and service could not be faulted. Food was very good. And the Christmas Party 80s band Sound of the Crowd had everyone up dancing all night and were brilliant as always. The party was last friday and everyone at work is still talking about it 4 days later. Full Marks to the management for an excellent team of staff at the hotel including Sharon your events manager who helped all the way from booking until the day.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Bev, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted your enjoyed the Brilliant Christmas Band Night Party. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Cheap weekend deal"

3
Jatclarke999, Gloucester, United Kingdom 10/12/2018

Looking for a couple of night stay in Eastbourne. The deal, including breakfast was better than leading budget hotels in the area, however I would not have taken it at normal rates.The bedrooms are old and shabby, bathroom shower very poor and difficult to control the temperature. Toilet seat twisted when using it.Very noisy during the evening with guests shouting along corridors.Bar prices very expensive.Positive points are:Courteous and helpful staff.Good foodGood breakfastGood location to the beachGarage parking on request.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jat Clarke, Thank you for posting your kind comments on Trip Advisor. I am glad you had a cheap weekend at excellent value for money. Please note we continue on our refurbishments. On behalf of myself and the Team at the Lansdowne Hotel, we hope you will change your first thought and return very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Relaxing and enjoyable as ever but what us happening to the fish and chips?"

4
User 06/12/2018

Lovely place that always relaxes quests. Good location for town, theatres and seafront the staff are friendly to guests (mind you heard one staff member in bar slagging off a management member for leaving him too much work!). Breakfast wide selection including continental and cooked. Interesting hotel with lots of outside booking. Last time did not enjoy the scones so missed these out this time, |Looked good but tasted very ordinary. Biggest complaint was the replacing of the excellent chips in the £11.50 bar meal by the Iceland or McDonald type frites. Fish, Peas and salad excellent but why destroy the dish by serving up over cooked greasy frites. Trade Descriptions Act needs to be applied as several other dishes on bar menu say chips when presumably the same poor quality frites are served. But will always return to this days of old hotel.

"Charming hotel"

5
ynO_10, East Sussex, England 05/12/2018

Stayed for one night following an event at the hotel earlier. The single room I had was adequate for my need, with ample tea, coffee, biscuits etc and gel, shampoo etc. Room was clean and comfortable. Breakfast good and dinner for the event excellent. Have stayed here previously and is my favourite hotel whenever I need a bed! Particularly like the idea of several lounges available.

"Great Stay"

5
raficke2016, Croydon, United Kingdom 03/12/2018

Stayed in a Family room for 1 night in October. The hotel is in a great location right by a beach and a very short walk from the centre of Eastbourne. The hotel has some public parking nearby and offers discounts for hotel guests. The reception area and surrounding lounges of which there are a few are quite old fashioned but offer lots of seating. We ate from the bar menu at lunch and it was very nice with a good offering of sandwiches and light bites. The main restaurant offers a formal dinner and a nice breakfast with a good selection of hot and cold food but it does get very busy and some of teh food may run out. The room was clean, huge and modern, just excellent. It had one double and a single, a decently sized bathroom, small TV seating area and lots of storage. However apparently at the time we went the heating only gets turned on for a few hours a day in the morning and evening therefore it was very cold in the room. Overall this hotel is a mix of old and new but very ncie and in a great location.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Raficke, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased you had a great stay, please note the heating does work on a timer, which is reviewed dependant on the outside temperature. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A sea-front Palace"

5
Kenneth R, Sutton, United Kingdom 01/12/2018

Ideally located right on the promenade, caring staff, excellent restaurant (Devonshire Restaurant) with great menu (changing daily) offering wide choice of dishes, reasonably priced and with a good range of wines to complement the food.Spacious bedrooms with all facilities. Comfortable beds and similar armchairs in some rooms.Definitely worth choosing a room facing the sea.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kenneth R, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased you had a excellent meal in the Devonshire and all at a reasonable price. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice Hotel, if a little dated!"

4
nounou2018, Southampton, United Kingdom 01/12/2018

Booked a two night B&B trip for a little mid-week get away - hotel was nice if a little dated and definitely geared up for the more senior citizen We asked for a sea view and were on the 3rd floor. Room was a little dated and very warm (day and night) even with the windows open, which made it noisy at night and first thing in the morning (traffic) because the hotel is on the main road running between the hotel and esplanade. Bathroom was tiny with a very small shower, whose doors didn't close probably so we ended up with a very wet bathroom floor and also a very tiny sink! Good food selection for breakfast with lovely staff. We ate out in the town in the evenings - thought the price of the hotel menu was slightly on the expensive side. Would I stay here again - probably not

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear nounou, Thank you for posting your kind comments on Trip Advisor. We are all delighted you had a good breakfast and were well looked after by our lovely staff. On behalf of myself and the Team at the Lansdowne Hotel, we hope you will change your first thought and return very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Better than expected"

3
TK00557, London, United Kingdom 29/11/2018

We booked the Lansdowne for a visit to our family, who live local. This was more to do with 'just somewhere to stay the night' than it was, a hotel experience. The budget was our main concern so we had no major expectations. What we did get was clean rooms, friendly service, acceptable good value dining and a room with a view. The reason for the rating, we have never slept on such a bad bed. Lumpy in the middle, no support on the edge, so when you sat on side of the bed, you rolled off. A 5mm ridge, so soft, you felt every spring in the mattress, and even the label on the bed said it should have been facing the other way. This was just for one night, my back would not have allowed me to stay more. Everything else though was better than we expected. A good nights sleep would have been welcome, but you can't have everything.

"Not too bad...but avoid the third floor!"

3
tonychristy1964, Liverpool, United Kingdom 29/11/2018

I was in town for a meeting with two colleagues. Check in was fine. We were welcomed adequately and made our way to our rooms. Our meeting was around two hours after we arrived... a 7 and a half hour journey to the South Coast by car. I arrived at my single room on the top floor (room 333) which can best be described as tiny and tired but very clean indeed. I was desperate to freshen up before my meeting, so ran the water in the sink for a shave. It took nearly ten minutes for the water to warm up... and it only warmed up to, at best, "warm-ish". Realising the water was taking a while to come to temperature, I started the shower.... same thing.. warm-ish.. and as weak as a kitten. No power.. warm-ish.. a dreadful shower. As I was drying myself, I turned on the TV. Pixellated so much, I could not make out the picture at all and the sound was the same... inaudible. I rushed downstairs for my taxi which I asked the reception to book and went for my meeting. On return, we asked for the bar. The chap behind the reception was only too pleased to serve us, even though he had to open the bar up again as it was closed. The bed was HUGELY comfortable and I had the best nights sleep I had for ages. Checkout was as efficient as check in. I did tell the lady on reception about the problems with my room and she said they knew of the problems. If they knew about them already... why are they using this room for guests? The young lady said they were working on the problem. If I were in charge, I'd not use this room or others like it until the problems are sorted. I was going to ask for a discount on the room but as it was so cheap anyway, I didn't bother. It is clear that this hotel is probably geared towards more senior citizens and it really could do with a face-lift. However, the stars of the story are the staff. Really good staff and it really is the case that nothing is too much trouble for them. I paid £40 for my room so I guess I got what I paid for. Would I stay again. Absolutely.. but I'd insist on a room in the lower half of the hotel.

"Good value stay!"

4
relaxonhols, Norfolk, United Kingdom 29/11/2018

We booked a special winter rate for one night in a standard room. The room was at the back of the hotel but it was spacious and well appointed. The bathroom was very tired and really needs to be updated. The bed was . quite soft but comfortable enough. The room we had was right next to the ladies so we could hear the hand drier going on and off all the time although fortunately the hotel did not seem to be too busy! Internet did not work at all well in the room. Breakfast was self-service including the cooked elements; all fine although eggs were cold. Bread was marked as 'artisan - but clearly it was bagged bread. The waiters and waitresses were extremely efficient, polite and friendly. It was a pleasure to sit by the window looking out across the seafront. Altogether this was a good stay and we will certainly consider returning.

"A fabulous visit!"

5
Martin R, Bexhill-on-Sea, United Kingdom 25/11/2018

I just stayed at The Best Western Lansdowne Hotel for Vintage Tea, Bed and Breakfast. - The whole stay was fabulous! The vintage tea was simply amazing. Really high quality sandwiches, scones, tea and cakes. Quite delicious! - The room we stayed in was beautifully decorated in a classic but modern style and extremely comfortable, especially the bed! Above all, what impressed me most was the team that run the hotel (at every level). I'm not sure that I've stayed at a hotel where ALL the staff, from the moment we walked in, are so friendly, helpful and willing... every small query or request was sorted with a smile!!! - Thank you The Lansdowne for such a treat!

"Two night stop over at the seaside. "

4
Nickit7676, Spalding, United Kingdom 18/11/2018

Nice place, good staff and an old fashioned feel. Perfect English seaside hotel with sea views. Room clean, warm but over looking the rear service areas Tall room slightly claustrophobic but spacious for the bargain price. Happy to rebook. Breakfast good and well hosted.

Jamieson B, Front Office Manager at Best Western Lansdowne Hotel, responded to this review
Dear Nick, Thank you for posting your kind comments on Trip Advisor. Pleased you had a good stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"excellent hotel"

5
backtofront, The Principality 17/11/2018

This is a well run hotel with helpful, happy staff, some of them even sing while going about their tasks. Best value for money I have found in years. What I particularly liked was the old fashioned features (eg. 'Ladies Powder Room' and 'Gents Cloakroom'), yet the hotel's function was absolutely up-to-date. We stayed just three nights but would have been happy to have stayed on for longer. The sea-view room was spacious with a lovely bay window. The corridors were quiet over night. One tiny niggle - why can't hotels install showers that stay at the temperature that you set instead of boiling you or freezing you while you are covered in soap? not many hotels have cracked that one. Finally - we normally stay in Premier Inns but they have become very mean and inefficient. The Lansdown beats their service on a ration of 10 to 1!

"Lovely stay"

5
JMW610, Northampton, United Kingdom 16/11/2018

We stayed here for three nights and enjoyed every minute of it.Our room was so spacious,with a double bed and a single. The lounges were comfortable,though a little warm,and the dining room was really good,well layed out,and the breakfast excellent. All the staff were very good and friendly,and we will definitely be returning. Thank you for a great stay

"Best value - probably ever"

5
JanDLondon, London, United Kingdom 15/11/2018

It is a 3 star and expected it not to be as good but was such amazing value. Stayed 3 nights. Really clean. Place has great character Very close to family so will stay every time we visit Eastbourne. We are really impressed they offer what they do for the money.

"Excellent meal in a comfy , homely setting with very efficient service"

5
Micheal L, Eastbourne, United Kingdom 14/11/2018

Yet again. Another year has passed and the gathering of Motcombe Bowls Club for their Annual Presentation Lunch took place at this lovely, comfortable, homely venue on the seafront We sat down at the allocated time and were promptly and efficiently served our meal with the minimum of disturbance throughout Mine started with mushroom soup, thick, creamy , hot and tasty followed by Roast beef ( A little on the dry side), varied vegetables cooked to perfection and well presented, and a massive Yorkshire pudding with thick, tasty gravy. This was rounded off by Cherry Pie and custard. Overall an excellent meal

"Mr K"

5
david k, St. Albans, United Kingdom 13/11/2018

As always this beautiful traditionally run hotel of elegance & style offered my family unreviled value and service. Staff so friendly and luxury surroundings. We can't recommend this hotel enough and the sea views are wonderful.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear David, Thank you for posting your kind comments and Five Stars on Trip Advisor. We will continue to ensure our Core Values remain a priority. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Five stars"

5
Liz N, Hailsham 12/11/2018

Completely blown away by our room and the service by staff. Our room was as good as any 5 star hotel, stunning sea views and the bed was so comfy and huge. Nothing was too much trouble for the staff and the Vintage afternoon tea, better than any I've ever had and I have to have gluten free and that's not as easy. We will definitely be back and will be staying for longer. This hotel must be a brilliant place to stay for the summer and especially for Eastbourne Airborn.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Liz, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are delighted you were so well looked after and enjoyed the excellent GF Vintage Afternoon Tea. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Wonderful hotel"

5
User 07/11/2018

I have, for my sins, stayed in other hotels in Eastbourne, since I have to travel there quite often. The Lansdowne is by far the best. The staff are wonderful, and basically anything that is not already provided that one might want will be provided upon request. The food is good, the rooms comfortable. I recommend it highly.

"Great night away"

5
papasmetz, Bexley, United Kingdom 07/11/2018

Booked one night through Travelzoo on arrival the girl on reception was very friendly. We had our dog with us and she told the places we could go with her and if we wanted her with us at mealtimes they would lay up a table outside the restaurant. The room was comfortable with a seaview. I love old hotels and this one did not dissapoint. Breakfast was very good. Thoroughly enjoyed our stay would recomend and will probably come back

"Small rooms"

3
Lesley7127, East Molesey, United Kingdom 06/11/2018

The rooms and bathrooms are on the small side. There are a few rooms with walk in showers. Beds are comfortable and the dinners very good. The staff very pleasant and helpful. Good selection for breakfast and porridge is available on request.

"Mr"

2
User 06/11/2018

Lunch .Fish was cold ,batter was so poor they turned fish upside down ,all served on cold plates,it was the worst meal .all 5 in the party were the same.I will say I have had this meal in the past in this Hotel and it has been great.To day it was a let down.How can I recommend this Hotel Again?

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear WhiteD, Thank you for posting your comments on Trip Advisor. We are very sorry that there was an issue with the Fish and Chips, I will complete an investigation without further delay. Kindest Regards, Jamieson Berriman

"Girlie weekend"

5
User 06/11/2018

Myself, mum and sister have just spent two nights at this beautiful hotel. This is our 3rd visit and we will be back. We had the most relaxing weekend in a family room which was beautiful. Food, location and staff are fab, especially Manuel the waiter. We made use of the garage for our car which is great to have. Would highly recommend staying here. We love it.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julia, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are very pleased you had a relaxing girlie weekend at the hotel and were so very well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very cosy an friendly"

5
minster10, Rochester 02/11/2018

really enjoyed our stay at lansdowne staff were so helpful an friendly would definitely like to stay there againfood was very good Breakfast was amazing.onl one critisum there was no phone in room which I thought would be helpful

"An impressive hotel"

5
chrispope2015, Kent, United Kingdom 30/10/2018

My wife and I enjoyed a four night stay recently. We were extremely pleased with all aspects of the hotel. All staff with whom we had contact were very helpful, polite, friendly and professional. We were delighted with our room and the menu choices at breakfast were excellent. We hope to return.

"Nothing special"

3
lisakidd24, Sidcup, United Kingdom 29/10/2018

Stayed here on 27th October 2018 with my husband and his parents as part of a Masons Ladies Night Festival. Check in was efficient and receptionist very friendly (he was a trainee). Possibly the worlds smallest lift took us up to our room on the third floor. Room itself was a decent size and bed fairly comfortable. We found the bathroom to be a real problem, the shower curtain wasn't long enough so when showering water ended up everywhere (and I mean everywhere) and the shower pressure wasn't great. The bedroom itself had numerous squeaky floorboards which made a noise every time you stepped on them and I was particularly conscious of this and the annoyance it was probably causing the people in the room below throughout our stay. My in-laws had a room on the first floor and mentioned that they must have been about the public toilet as they could constantly hear the hand dryer. Bar staff friendly and efficient, food good although only luke warm but tasty given that they were feeding 100+ people. Breakfast plentiful but a little salty. All in all an ok stay, not somewhere we would normally choose but somewhere we would return to if another Masons function took place there.

"We stayed here for my daugther's birthday"

5
sezzyc2018, Eastbourne, United Kingdom 29/10/2018

We had a wonderful stay here last week for my daughters birthday. Our room was exceptional and just perfect for our 'girls night in!' We had views of the sunset and later on the moon rising over the sea. Just stunning. All the staff were so helpful and their attention to detail really showed. The beds in the room were so comfy and we all slept really well. I would definitely recommend this hotel for its comfort, accommodating attitude, incredible location and delicious food.

"Good location overlooking the sea"

4
TimTHF, Portsmouth, United Kingdom 28/10/2018

Stayed here towards the end of our South Downs way walk. Conveniently located about 20 min walk from the end of the path, right on the sea front and close to restaurants. Friendly staff. Large, comfortable room, though a little 'tired'. Nice seating areas to relax. Breakfast was adequate, though cooked breakfast is somewhat 'mass produced'. Very reasonable price for B&B.

"Perfect location and excellent service"

5
Patr00, Maidstone, United Kingdom 26/10/2018

Spent two nights in a sea view room. Very impressed with the room, which was large and clean with very comfortable beds. Very hot when we arrived, but the windows opened so we were able to control the temperature. Staff very pleasant and helpful and the buffet breakfast was excellent - hot and good ingredients. Will definitely return when next in Eastbourne.

"Very grand"

4
JC1LondonEngland, East Sussex, United Kingdom 18/10/2018

This is a very grand hotel, albeit a little dated. Staff were extremely friendly particularly the Reception staff. Rooms were very comfortable but did not have any air conditioning although they do provide fans. Breakfast was excellent

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear JC1, Thank you for posting your kind comments on Trip Advisor. We are so pleased that you very made to feel so comfortable, please note refurbishments continue. We have invested over £1m in the last 4 years on refurbishments and maintenance this level of commitment from the owners since 1912 will continue going forward. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"We would stay here again."

4
User 18/10/2018

We very much enjoyed staying at the Lansdowne for two nights. Both the room and bathroom were spacious and very clean. Staff were friendly and helpful. Food was good. The theatre was within walking distance and it was lovely to be right on the seafront.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Roba, Thank you for posting your kind comments on Trip Advisor. We are very all delighted you had a great Stay, and commented positively on our hospitality. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"BEST LOCATION IN EASTBOURNE"

5
Julie R, San Francisco 18/10/2018

One of the most wonderful hotels I've stayed in, what a fantastic location with sea views and a short walk to local shops and amazing fish and chips. I stayed in one of the refurbished family rooms and it was absolutely stunning, has everything you need. Was very spacious but also (as staying with 3 girlfriends) was close enough we could all still chat. There was also a little seating area where we could watch the TV and enjoy a cup of tea and biscuits. We decided to order breakfast in bed as a treat, this was a very small added expense and very worth the it. The service was amazing, prompt and the food was delicious. I felt very comfortable and relaxed during my stay and would stay again as soon as I get the chance. highly recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julie R, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am glad you enjoyed your stay in one of our refurbished family rooms, our designer exceeded expectation again in this area. We will continue to refurbish as we have done for over 106 years under the same family ownership. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Still the best in Eastbourne"

5
Kim P, Kent, United Kingdom 18/10/2018

Have stayed in many places in Eastbourne over the years and still go back to the lansdown as it is very clean and friendly overall service is of a very good standard,and parking isn't a problem.close to the theatre and orther ammenaties.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kim, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are so very pleased that you titled your review in this way, we will continue to maintanin and improve on our customer experience to ensure satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Short break"

4
1969SAW, London, United Kingdom 17/10/2018

We booked this break through an agent. Whilst the hotel reception area is a little dated we found the wider public rooms to be very reasonable. The staff were all very friendly and helpful. Breakfast was varied and suited our needs. We paid a supplement to have a sea view room. Well worth the modest extra expense; large with armchairs and delightful views along the sea front. Perhaps the shower pressure and flow was not quite what we would have hoped for but overall a very pleasant stay - great value for money.

"Pet Friendly Hotel"

4
katesparker, Horsham, United Kingdom 07/10/2018

We stayed here many times but this time we took our dogs. Lovely room with fantastic sea view. Perfect room as big enough for my husband, me, my daughter and two dogs. Lovely doggie welcome pack. We liked the new smart reception area. Thank you as always

"Very good"

4
User 01/10/2018

Stayed Saturday night at this hotel after celebrating a friend's birthday in Eastbourne. We chose a sea view room, partially because we wanted a kingsize bed which the standard rooms don't have. Staff were helpful when I phoned about the booking. The room was huge, very clean, and the view was lovely. Other friends stayed in a standard twin room at the back, which they also thought was very good. We really liked the different lounges downstairs, giving plenty of places to sit and relax. We didn't eat at the hotel so I can't comment on the food. The hotel was very reasonably priced, and we were glad we chose it.

"Terrible attitude"

2
User 18/09/2018

Yes, it's a "family-run" Victorian relic overlooking the sea with large rooms and a great breakfast....but the staff is a real nightmare !! They installed us with our 3 young children right above the breakfast room which they converted into a loud disco one night, with heavy basses, filled with loud people and lots of beers.... iMPOSSIBLE. We discovered this coming back one night after a long trip, happy to see our Victorian beds. When consulting the "family-run" reception desk they informed us "that the party was going to be over in only one hour". Hilarious if it wasn't after midnight. Our kids wanted a good night's sleep and so did we !! TERRIBLE ATTITUDE

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christophe P, Thank you for posting your constructive comments on Trip Advisor. I am very sorry that you took so long to post your review from December 2017. Please note this issue was resolved by my Front Of House Manager with a refund before departure. Please also note our staff work hard to exceed expectation, they are certainly not a nightmare !!! Kindest Regards, Jamieson Berriman

"A memorable, realxing lunch"

5
stephentucker123, Croydon, United Kingdom 18/09/2018

Today, I travelled by train from Croydon to see my friend Daphne who lives in Eastbourne. She has been very unwell recently but has recovered sufficiently for me to treat her to lunch. We arrived late morning for coffee in the lounge and then adjourned to the bar for a delicious 2 course lunch. We were served by friendly staff, Dora and Helen, and sat and chatted whilst savouring the delicious lamb pie/ fresh vegetables , and fresh fruit salad and waffles for dessert. Delightful ambiance, no intrusive music and a thoroughly enjoyable time. Thank you ladies for looking after us so well; it was certainly worth the train journey!

"Overnight stay. Partner was working there. I accompanied him with our dogs"

5
Tooben, Leeds, United Kingdom 16/09/2018

We live in West Yorks. It's quite a long drive. I accompanied my guy for the long journey on Sunday and the hotel is pet friendly so along came our dogs. The rom they provided has a sea front view with balcony. Perfect. The room was large, clean and the bed was huge. Bathroom was clean and nice They provided dog bowls and treats and poo bags. It took the edge off the worry off bringing our pets in there. They made a fuss of our pets. Point is they didn't have to but it made us feel comfortable. Other guests were amiable and the place felt like home. The room was warm even though the heating was off. We found a fan in the wardrobe to cool our dogs down We ate a bar meal in the evening. It was really nice. I could cross the road and walk the dogs on the grass in full view of the hotel so it was safe and easily accessible. Breakfast was ok. Something for everyone. I don't eat meat so I took four sausages for my dogs. I walked them several times. The check out time was 11am. There was no rush to make me leave but I did vacate the room by 11.15. Would I stay here again?? In a heartbeat, but sadly Eastbourne is too far unless we return on business. On a bright note the resort is clean and nice and the drivers are tolerant. Could not fault it at all. Lots of elderly people staying here rubber stamps the quality of service. Fab One other thing. Staff never said 'No' to any request. A lovely touch

"Somewhere in time"

5
Peter S, Dover, United Kingdom 16/09/2018

The Lansdowne Hotel is a wonderful place to stay. My wife and I make an effort of coming here every year. The staff are so friendly, helpful and courteous, nothing is too much trouble. We feel transported back in time. I can highly recommend staying at the Lansdowne hotel, you will love it.

"False advertising / fake pictures"

1
User 15/09/2018

So disappointed! Very bad smell in the all hotel. Only elderly people. We booked a specific room and we got another one, when we explained it to the reception, she said to us that some of the rooms have been refurbished some not. So we booked the pictures of the refurbished one and got an old one. Great to start. I call that FALSE ADVERTISING ! When we asked to swap there was no availably?! Also, we asked not to be disturbed in the morning, however, every day the cleaner and her manager came and knocked few times very loudly at our door. Very rude especially the manager, that came few times to explained we couldn't swap rooms. Wich is not a great start for the day. One person was amazing wich was the Portuguese man that was working on night shift. DO NOT RECOMMEND ! Way too expensive for the money our room and service we had.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Helena Z, Thank you for posting your constructive comments on Trip Advisor. I am very sorry that you found issues with your stay, having spoken to my team I am confident that they tried to move your room. Kindest Regards, Jamieson Berriman

"Beautiful Hotel in a Fantastic Location "

5
suzannecook7, Eastbourne, United Kingdom 11/09/2018

My children and I had a brilliant overnight stay in this beautiful hotel which commands the most amazing views over the Western Lawns on Eastbourne seafront. The room was perfect; a spacious, light and airy family room which has been tastefully decorated in a contemporary and tasteful style. The beds were extremely comfortable and the sofa and wall- mounted TV were highly appreciated by the children. We ate dinner from the bar menu which was delicious, well-presented and reasonably priced. Breakfast was taken in the stunning dining room with amazing views overlooking the seafront. The staff were efficient and friendly and couldn't do enough to make our stay as enjoyable as possible. The hotel function rooms have been considerably modernised and are simply stunning. The lounges are tastefully decorated and filled with comfortable furniture in which to sit and enjoy the stunning views out to sea. We will certainly be coming back to stay in this beautiful and relaxing hotel which gets better each time I visit.

"Hotel has character and 5* customer service!! #Awesomehotel"

5
Ade H, Telford, United Kingdom 10/09/2018

I called and spoke to the Manager Elliot when booking a room, what a nice chap! He asked that Anna call me back to take payment once she was available, a short time later Anna called and I paid for the room. Both members of staff proved to be polite, professional and informative so much so that I was impressed before we arrived at the hotel. On arrival ''it was late circa 11.30pm'' we were greeted at reception and asked immediately if we needed any milk etc. for our baby ''we have a rather wild 20 month old who had just woken up after a 4hr journey with the energy of 12 raging bull's, I would describe him as similar a stampede when he wakes up'' the service received was fantastic, the staff literally could not have done more to help us to our room so that we could get settled in. The room ''wow'' it was a spacious family room with nice decor and a lovely bathroom. It was right up our street and we immediately felt like we had made the right choice in hotel and it proved to be excellent value for money! "And trust me I'm tighter than a Scotsman purse so it's not often those words leave my mouth". Breakfast the next day was very good. There was fruit, continental and most importantly a full English. The service was again very good, the staff rallied around to help seat us with the boy, "who at breakfast times is hangry" and we immediately jumped straight into a full English etc. The food was buffet style and there was a small wait while the kitchen bought out more eggs etc. but you could see how pushed the staff were given the volume of people coming in for a feed, "there was a coach load of elderly folks to give you an idea and that isn't just me describing how many people there were as once they all finished their breakfasts they litterally jumped on a coach parked outside". The staff should be commended on how they conducted themselves under such pressure. I could litterally go on and on, but I won't as I don't have time. If you want a hotel in Eastbourne where the customer is put first this is the place to be. I see other reviews about things being dated but you can see that they are in the progress of updating rooms etc. Plus I would rather have a slightly dated hotel with character and amazing customer service than a newly refurbished hotel with no service or character. A massive thanks to the staff and team at the Best Western that made us welcome during our stay. This includes our cleaner, I'm not sure she understood a word that I said but she was lovely and deserves a massive team building hug! It's your team and customer service we received that set's your hotel ahead of the rest!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ade H, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted that the team did a great job at securing your business and then executed brilliant hospitality. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great stay"

5
jodeywilson, Hertfordshire, United Kingdom 03/09/2018

Stayed here to watch Airborne so we had a window view! Good breakfast (sausages were yummy!) Comfortable, spacious rooms. Very clean and staff were pleasant and accommodating. Destination great. Would stay here again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear jodeywilson, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted you enjoyed the great view for Airbourne and the Yummy Breakfast. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Best Western Lansdowne Hotel"

3
Sandra P, St Leonards-on-Sea, United Kingdom 03/09/2018

We were attending a weekend away Ladies festival. Location out of town with stunning sea views, an old hotel which needs some up dating and a good general clean, we were staying on the 2nd floor and the hall carpet needs a thorough clean, it is heavily stained. The bar area furniture was also in need of cleaning, so much so I sat on a menu rather than the seating material. Our bedroom was light and airy but clean!. A fairly good menu considering the weekend festival. Good friendly service.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sandra P, Thank you for posting your kind comments on Trip Advisor. I pleased you had a good stay, please note the menus choices are requested by the Lodge Organisers. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good if you are travelling with a dog"

5
PhilJones01, Nijmegen, The Netherlands 02/09/2018

Thoroughly enjoyed staying here, very dog-friendly. Wi-fi is fast. Staff are brilliant.Good arrangement for parking considering the hotel's location-right on Eastbourne seafront. The hotel restaurant is good, and there are many other options East of the hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Phil, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you and your dog had a great stay and were well looked after by the brilliant staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Happy holiday"

5
Christopher W, London, United Kingdom 02/09/2018

mMy wife and I have always enjoyed our stay here and this time was no exception. The weather turned wet and windy but we were able to relax in the comfortable lounges and watch the doggie walkers and children braving the elements whilst we stayed relaxed and spoilt by the friendly staff.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christopher W, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased you had a Happy Holiday, even if the weather was not so good. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Staff were very professional"

4
User 29/08/2018

We booked into this hotel by mistake, we were supposed to be in BW York house hotel which is on the same road but a few hundred meters away. We didn't realise we were in the wrong hotel and due to someone having the same surname as us the hotel only found out in the evening when we were out and about. The landsdown staff tried to get us transferred to them whilst we were out but due to the hotels being independent the York house wouldn't agree, this would have put us in a position of having to pay twice . The landsdown let us stay and have breakfast on them. It was a genuine mistake on both sides and they handled it so well even though they were out of pocket because of it. We would definitely stay there again as it was very nice. Well done landsdown staff

"Be kinder to the single traveller"

3
SeasonedTraveller070, London 28/08/2018

The hotel falls into the usual trap of assuming solo travellers don't mind or don't care where they park you. Despite being directly on the seafront and not particularly busy I was allocated a small top floor room with views of the bin area.

"A great stay"

4
Susan G, London, United Kingdom 27/08/2018

First time and most impressed. Freshly refurbished I think and the decor although traditional was very pleasant. Newly refurbished room over-looking the seafront. Well appointed room and comfortable. Being summer with windows open was a bit noisy. Housekeeping was excellent. Breakfasts standard fare. Staff efficient and very friendly and helpful. Would stay again. Have stayed in the other Best Western hotel on the front and not nearly as good as the Lansdowne. Nice comfy lounges to sit in too. Did not dine there - so not sure of the quality of food for dinner.

"Great Location"

4
Keith C, milton keynes, United Kingdom 24/08/2018

Great hotel but you have to accept the limitations of an old building. Superb location but there is no air-con and no double glazing so the south-east facing sea view rooms can be very hot, despite the electric fan provided and very noisy, even at night. Despite that we will be back

"Airbourne Show 2018 - Lansdowne Hotel First Class Window View"

4
Victor S, London, United Kingdom 23/08/2018

Just returned from a fabulous five day stay at the Lansdowne Hotel - Had a wonderful room with a panaoramic view overlooking the Wish Tower Green with great views of the sea and especially the displays of the Airbourne Show - breathtaking Red Arrows Display and Wing Walkers to name but a few. The Room was great as were our friends' room - the only downside was one night at dinner. The Chicken at dinner unfortunately had to be refused as it was so tough - the problem was rectified immediately by the wonderful resturant staff and an alternative was readily returned. The following day two of our party ordered the Chicken Thai Curry and another ordered Chicken Carbonara - and again the quality of the Chicken was very disappointing and we found it very tough - perhaps Chef can improve the quality and cooking accordingly and then it would be absolutely great especially as Chicken is probably the most easiest of meats to cook. Needless to say we all had a wonderful stay at the Hotel - the rooms were extremely comfortable and clean and the staff at The Lansdowne were friendly and very efficient and helpfujl. 9/10 would have given you 10/10 - just the Chicken all the other food was first class especially the breakfasts.

"Perfect"

4
J5888VVdavidb, South Croydon 10/08/2018

Stayed before at this hotel. This time with granddaughter. Room was spacious and very comfortable. Large bathroom and we all enjoyed the breakfast. Will continue to use this hotel when staying at Eastbourne.

"Nice location but quite old "

3
User 02/08/2018

The hotel is located directly at the promenade approximately 1 km from the pier. Parking is available along the street. The hotel rooms and the bathrooms are very old and need a refurbishment. Hotel staff is very nice and friendly. Restaurant is good for dinner. The breakfast buffet has not a lot of choices and for example honey is not available and we had during our stay only strawberry and orange marmalade. The hotel is too expensive for the old rooms and the breakfast.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear TBC, Thank you for posting your kind comments on Trip Advisor. I am glad that you were well looked after and you had a good dinner. Please note we have achieved a lot of refurbishments over the years and have a commitment from the owners that they will continue to invest in the property. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fantastic "

5
Tracy D, Bicester 01/08/2018

Down this way with work for two nights I could not ask for a better hotel. The staff at checkin very cheerful and pleasant. The room clean and tidy the fan really helped with the warm nights. I have to give a special mention to Helen who was behind the bar the first night her cheerfulness and nothing was too much trouble approach when asked for changes to food order due to dietary requirements was very refreshing compared to lots of other hotels I have stopped in recently. If I am ever down this way again would definitely stop here again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tracy D, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you were well looked after by the helpful and cheerful team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very Happy"

4
User 31/07/2018

Checked in and didn't like room, it was a little tired, smelt musty and someone had smoked in it. Went to reception and with no quibble or hassle was given a different room far far superior to what I had booked. Room was clean, spacious and with sea view very light and airy. Bed was comfy and hotel seemed quiet inside and out despite having all the windows open. Only 2 quibbles were lack of air con but this is common in these huge old hotels and lack of staff in the morning to check out. There was only 1 staff member who was taking booking calls .Oh and room had the ugliest 1960's wall mounted hair dryer which look hysterical ;) Shout out for Gergely who was so friendly and helpful at breakfast

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Roy B, Thank you for posting your kind comments on Trip Advisor. We are all delighted that you enjoyed your stay, please note the wall mounted hairdryers are replaced as we refurbish. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Overnight with my doggy"

5
ClarkSmithStanley, Northampton, United Kingdom 27/07/2018

I have stayed in many hotels in many places and don't always write a review. I must say that the welcome I received at The Lansdowne and service I received during my stay was fabulous. I would like to thank Anna in particular who was extremely lovely and made my visit even more special. Thank you Anna and hope to see you again soon

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Clark, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased that the staff engagement was extremely lovely and you had a fabulous stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A lovely Hotel."

5
pmtownsend, Letchworth, United Kingdom 25/07/2018

We stayed for 3 nights. A return visit after a few years. The staff made us welcome on arrival. Our room which had a sea view was very comfortable. The staff everywhere were helpful and friendly. The location of Lansdowne is great. We enjoyed our stay very much. All in all an enjoyable break.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear pmtownsend, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you had a friendly welcome and an enjoyable break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Really Nice Hotel"

4
jeffbarton2017, Cambridge, United Kingdom 22/07/2018

We stayed for 3 nights. The staff were very efficient and helpful on arrival. Dinner was very good with a good choice on the menu for a 3 star hotel. They even were able to do vegan meals on request. We found the breakfast was of a good standard. Room was clean and comfortable. Although no air con there was a fan to use, bathroom with shower was clean and adequate. The hotel is in a nice position opposite the sea front. Just about 5 minutes walk to pier and 10/15 minute walk to shops.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jeff, Thank you for posting your kind comments on Trip Advisor. I am very pleased you were very well looked after and enjoyed a vegan meal. Please note, we try to satisfy all special dining requirments. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Regular Visitors"

4
holidayqueen3, cambridgeshire 22/07/2018

We stay in this Hotel regularly as we visit family in the area so have come to be recognised by various staff members. As a Diamond Rewards member I am entitled to an upgrade on arrival, if available and I am pleased to say that now the Reception staff do upgrade us without having to be asked which is a nice touch. The refurbished rooms are lovely although last time we did have an issue with the bedside light switch being hidden by the headboard but Housekeeping sorted it out for us. There is often events going on within the hotel as it is popular for parties, lunches etc but it doesn't usually affect us. Breakfast is adequate but I have mentioned several times about the poor choice of fruit. The only fruit is prunes (yuck) or grapefruit segments (tinned) and I have pointed out in numerous surveys that many people cannot eat grapefruit as it has an adverse effect on certain medications.Other than that its a whole apple. I would like to see better quality, as in a platter, or bowl of fresh chopped/sliced fruit. The cereals too are low quality. We stay in another 3* B/W which has branded cereals and amazing fruit so why can't this one do it? When we last stayed we were also disappointed that we couldn't get a cafetiere of coffee at 10.30 when we came in. Apart from that it is always a pleasant stay and great location opposite the sea and within walking distance of the pier and the town centre.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Holiday Queen, Thank you for posting your kind comments on Trip Advisor. We are delighted that you are regular visitors and return so often. We are reviewing the Fruit Offerings. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Afternoon Tea with your Dog"

4
ShaneMcDonald, Waterford, Ireland 18/07/2018

While walking Princes Park in Eastbourne two ladies advised that the Landsdown Hotel had a family room which was ideal for enjoying afternoon tea with your pooch. So we do just that. The family room has photos of the original owners of the hotel. We got tea and scones with jam and clotted cream. Delicious and very generous portions of the accompanying items. Reasonable too. An enjoyable afternoon.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Shane, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you and your pooch had a delicious Afternoon Tea . On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Really nice Hotel, no complaints. Friendly Staff, breakfast best I've had in a hotel."

5
Ellen V, London, United Kingdom 16/07/2018

Stayed here for two nights, couldn't have been more surprised with the room, lovely king size bed small kitchen downstairs (didn't use it) as much tea and coffee as you want. room was really clean, lovely shower room (toiletries supplied). Really good position of hotel, few minutes walk to pier, shops, bars and restaurants. I must say the weather was fantastic so that helps. My only complaint was the parking we had to park about a ten minute walk away, although the hotel do give you a parking voucher if you can get a space outside. All in all this was a really nice place to stay. Thank you Best Western.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ellen, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Mini Break"

4
wendyws5, Kent, United Kingdom 12/07/2018

Just spent 4 nights at the Lansdowne, had a lovely room, 116,with an amazing sea view, even better we shared it with our dog Freddy!! We found it very comfortable, love the new decor & bathroom. Staff very friendly too & hard working. See you again!!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Wendy, Thank you for posting your kind comments on Trip Advisor. I am glad that you had a great mini break in one of our refurbished sea view rooms. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Two night weekend stay"

3
bdevalmency, London, United Kingdom 11/07/2018

The staff were very pleasant, the room clean. It was a very hot weekend, so we could have done with the heated towel rail being able to turn off, it was like having the heating on. It would have been nice to have been told there was an Emergency Services show being hosted right outside, which was lovely, but rather noisy early on Saturday morning. Overall a pleasant clean hotel, we visited on a busy hot local weekend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear bdevalmency, Thank you for posting your kind comments on Trip Advisor. We are pleased that you commented on the room being clean and the staff so pleasant. Please note that during the Summer Months there are lots events on in the Town, many on the sea front. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Comfortable Hotel: Good Location: Friendly Staff"

4
musettayorkshire, yorkshire 11/07/2018

Stayed here for 2 nights for a conference located in the Eastbourne tennis Centre so perfect location. Parking across the road with a voucher. Front rooms overlook the sea. Mine was quieter at the back. Breakfast excellent with plenty of staff, all very friendly . Reception good and responded promptly to requests. Only downside was foam pillows in the room and a shower curtain over the bath. Bathroom in need of an upgrade. All very clean. Lounge refurbished since my last visit 1 year ago and very stylish.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Musett, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you mentioned the efficient team members and the excellent location. Please note the Owners of 106 years, continue to invest in the property. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good location at end of seafront. Seaviews."

4
Barrie G, Cardiff, United Kingdom 10/07/2018

A very comfortable hotel. Our basic room looked out onto the kitchen fan, so there was noise from that, but as promised the fans were turned off before our bedtime. Excellent buffet breakfast, good value overall. We stayed the one night only before getting Newhaven ferry.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barrie, Thank you for posting your kind comments on Trip Advisor. We are delighted that you enjoyed your stay with breakfast all at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Enjoyable"

4
GymBunny1954, Tring, United Kingdom 09/07/2018

We stayed at this Hotel for four nights. We had a lovely welcome and our room was on the 3rd floor at the back of the Hotel. After having a bad experience, I don't do lifts so this was a bit of a problem for me. However, we had a lovely stay with a good breakfast, Beatrice was absolutely lovely and also the lady running the Bar was excellent. It was a very hot few days and so definitely needed the fan in the room. Would definitely stay here again as overall was very good.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear GymBunny, Thank you for posting your kind comments on Trip Advisor. We are very sorry that you were allocated on the third floor which was an issue for you. I am however delighted that you were well looked after and enjoyed your stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A good 3 star hotel with helpful staff and garage parking."

4
leol136, London, United Kingdom 06/07/2018

We stayed at the hotel over the weekend go the 30th June/ 1st July. We were allocated a room at the rear of the hotel which overlooked the garages and so the view was not great. The room itself was well furnished and had all the amenities that you would expect, except air-conditioning. A breakfast buffet was served in the ground floor dining room and was of good quality. The staff were cheery and helpful and made sure that you were seated without delay. The hotel has the benefit of 18 or so garages and these are located at the rear of the hotel. Unfortunately, they are not sign posted so make sure you get directions from Reception first. They cost £8 per day.

"Noisy"

4
woody185, Lowestoft, United Kingdom 06/07/2018

We stayed for I night having upgraded to sea view. Our room clean and big It was very hot so had to keep windows open and no air conditioning but a small fan in cupboard. We had no sleep at all due to traffic and either staff or clients were making noise shouting banging doors.The hotel lovely and clean bar area and service good although the bar closes between 10-11 pm but this was on Wednesday. I gave 4 stars because the hotel in general is excellent. Next time no sea view.

"Mum's 70th birthday treat"

4
Sarah P, Swanley, United Kingdom 06/07/2018

Booked the dinner, bed and breakfast deal through best western and not direct... fantastic deal of £134.10 per room... informed it was a special occasion but this info was not forwarded on so nothing special on mums arrival... but this did not ruin our trip... nice hotel although rooms very dated... no nice views as we were in the back of the hotel... I had asked for mum to be treated at the time of paying... room was clean, enough room for 2 for one night... right opposite the beach. Evening meal was lovely 3 courses good waiting service... and to finish off a nice filling English buffet style breakfast... good trip, nice hotel, fantastic weather.

"A tad expensive for what we got"

3
LaitCyprus, Cyprus 04/07/2018

We last stayed here in May 2017 and paid £ 67.50 per night. This time at the beginning of July we were charged £ 153 on Sunday, July 1, and £ 135 on Monday, July 2. That is not good value given the lack of air conditioning in hot weather and the limited shelving in the bathroom on this occasion. The twin beds were very comfortable, but given the hot weather and lack of ventilation, the heavy duvets were uncomfortable. We recall that in the past, there were 'additional' items on the breakfast menus, such as kippers. That has disappeared, no doubt due, as usual, to management seeking greater profits by cutting down on basic services. The lounges are comfortable, and the service and food in the bar is pleasant.

"Good but uninspiring standard"

4
MarcoPoloUK999, London, United Kingdom 02/07/2018

* Welcome & Reception Staff = Very Good & Professional. * Room = Dated decor, clean, comfy bed, effective shower but no A/c. * Public Areas = Clean & Tidy. * Breakfast = Good selection; all freshly replenished. * Location = Very Good; on the sea front & close to the Devonshire Park Tennis venue. Noteworthy Staff: * Beata at Breakfast was outstanding; helpful and very attentive. * The night Reception staff were very good, supplying us with a large jug of iced water to help cool us down before bed during the recent heatwave.

"Hotel stay"

4
graemet22, London, United Kingdom 20/06/2018

Booked 3 rooms at short notice & found the hotel to be a pleasant change to the usual national branded premises, rooms were clean & well equipped, food we had in the bar was very good, the staff were very helpful, good breakfast & hotel well positioned. What's not to like.

"Great Hotel in Great Location"

4
User 19/06/2018

Great place to stay in Eastbourne. Rooms are nicely renovated and fully appointed. Staff was great and the hotel is obviously well managed to a standard far beyond what one has come to expect at an English seaside hotel. Public rooms are equally nice with newspapers available throughout. Bar and restaurant service also excel. Will definitely return.

"Great stay"

5
doredore1, Greater London, United Kingdom 16/06/2018

Staff were absolutely charming and nothing too much trouble for them. I found a lovely calm atmosphere throughout the hotel. The sea view room was very clean and very comfortable. Great location will definitely return.

"Overnight stay"

5
mark g, Woking, United Kingdom 12/06/2018

Really enjoyable stay. Great food with superb breakfast. Nice atmosphere and really nice staff who go the extra mile to help. Highly recommended Rooms were great with sea views in both. We had executive double that was really big with bath and shower in bathroom. Ironing board and hairdryer supplied too

"Good location and great value."

4
Keith S, Oxford, United Kingdom 12/06/2018

Stayed here for three nights and thoroughly recommend this hotel. The double room was clean, the bed very comfortable and the shower was powerful. A fan was also provided which is something that is lacking in many hotels I have visited. To get to the town centre first take a leisurely stroll along the promenade towards the pier, it's about twenty minutes total time. Parking in Eastbourne isn't cheap so the fact that the Hotel charge a pound a day for a parking voucher is an absolute bonus. There is lots of space and seats where you can relax. The staff are very courteous and friendly and the excellent buffet breakfast meant I didn't have to eat anything else until evening. I have stayed in a few hotels in Eastbourne but I know where I'll be staying on my next visit.

"Afternoon tea "

4
Leanneastridge, Eastbourne 07/06/2018

Myself and my mother in law came here today for afternoon tea . What a delightful hotel with lovely staff ! The afternoon tea was very generous and delicious , we sat in a lounge area with lovely comfy armchairs and had a relaxing afternoon .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Leanne, Thank you for posting your kind comments on Trip Advisor. Afternoon tea is an important and popular part of our daily offerings, we pride ourselves in getting this service executed well. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely experience with helpful staff."

5
User 06/06/2018

We booked this hotel at short notice and the staff (Lilly) was great, she could not do enough for my family. The hotel was clean and homely with a great sea view. Our dog also came with us, the hotel showed us great hospitality, with dog friendly areas and a room that didn't smell of previous dogs (which is usually the case).

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jim, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that your experience at the hotel was so positive, the staff engagement with our guests is key to our success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great location and top service"

5
Kenneth R, Sutton, United Kingdom 04/06/2018

Ideally positioned on the seafront, with spacious rooms and welcoming staff, the hotel is an excellent holiday venue, The Devonshire Restaurant offers a varied menu and the food is first-class in quality and presentation. The whole building is clean, comfortable and staffed by smiling and helpful people, rarely found in such abundance, Breakfast is busy but well-organised and, again, offers a rich variety of foods to satisfy all choices. Lifts are available to all floors and the hotel is dog-friendly. Highly recommended !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kenneth, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am so very pleased you commented on the offerings in the Devonshire restaurant, all the teams involved are working hard to exceed expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Luxurious lovely sea facing room "

5
Marcus_mob, Eastbourne, United Kingdom 02/06/2018

Very impressed the staff food and service were excellent the room was very spacious and highly decorated I've paid double the price for rooms not as luxurious. Then walk across the road and your on the sea front by the South Downs

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Marcus, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you enjoyed the Luxurious Sea View Room all at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Wonderful Stay"

5
842MagsN, Rugeley, United Kingdom 31/05/2018

My husband and I had the privilege of staying at this wonderful Hotel. We have been on holiday in Eastbourne for many years and feel staying at The Lansdowne is like coming home for us personally. Beautifully situated on the sea front, it makes the whole holiday experience special. The hospitality, welcome and service is outstanding. Our room was truly stunning, beautifully furnished and decorated. Both my husband and I would like to thank Catherine for making our stay so special and to Helen in the Regency Bar, such a delight. It was lovely to catch up with friends old and new. Thank you all and see you later in the year xxx

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mags, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had a wonderful stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Wonderful break with dog"

5
Lynda E, Ipswich, United Kingdom 30/05/2018

This was a lovely dog friendly hotel. Stayed here over the Bank Holiday weekend and we all had a lovely stay. Dog bowls for food and water were waiting in the room on our arrival. Doggy friendly areas in the hotel. The dog friendly small lounge with photos of the family and hotel is just delightful and so calming. The food in the restaurant very good. You can eat with your dog for breakfast in an area. We had a bar meal on our first night in reception area with our dog (so exhausted after a long and gruelling journey). Breakfast good choice. Staff very attentive, professional and enough staff on duty. Staff a credit to the hotel. The bedroom was at the back of the hotel, not a nice view but lovely and quiet for the dog. We enjoyed our stay.

"Great for a couple of nights"

3
alycat41, Reading, United Kingdom 29/05/2018

We stayed at the Landsdowne last night as we were in Eastbourne for a family celebration The hotel is ideally situated on the sea front in a quieter area of the esplanade and it does look quite “grand” in appearance. Parking was easy for us as we had a disabled person with us but in high season I think parking would be quite difficult as there are hotel after hotel in the vicinity. The quality of the food and service in the restaurant was excellent and at reasonable prices. Would recommend this as very attentive staff and pleasant ambiance . Rooms are pretty basic but all you require for a short stay. Our room was really hot so requested a fan which was brought up immediately but we both had a good sleep in comfy beds. This is an “old hotel” so don't expect any of the luxury which we expect in many boutique hotels but it is is comfortable and welcoming and caters for the disabled and is dog friendly. Not that I agree with that but it is only my opinion. Cross the busy road and you are on the beach. No complaints at all.

"Welcome Return for Longer Stay"

5
Stephen Robert B, Limoges, France 28/05/2018

I was able to stay a few days longer than my normal visit this year and thoroughly enjoyed it. Everything I have said in previous reviews remains the same with the additional comments that the dining room continues to impress with its freshly-cooked dishes and fresh vegetables. It is truly an elegant dining experience. For those wishing a less formal atmosphere, the food in the bar is also excellent with a completely new menu, also with freshly-prepared dishes and old favourites. The bar provides a relaxed atmosphere and the staff efficient and friendly. My room was, once again, room and excellent. The on-going updating and redecoration of the hotel is in excellent taste - the lounges are a great asset to the hotel. I'm looking forward to my next visit to this family-run hotel.

"Awesome hotel"

4
bluenoseSouthampton, Southampton 26/05/2018

Great location, fantastic views and an amazing breakfast. Right across the road from the beach. The staff are exceptionally helpful too. Top tip: don't pay for parking, get a £1 voucher for the day from reception. I gave this a 4 and not a 5 as there are certain tiny improvements i would make to get a 5. Personally I prefer a 6am start for breakfast /coffee for work. Also one of the coffee cups in the room was dirty but there were 3 cups so I presumed one was just left? The coffee in room was poor quality in mý opinion. The shower head was leaking. These are the things I'd want improved for a 5star however, we did love it and will stay again.

"Great short break"

5
_stevesmiley1962, London, United Kingdom 23/05/2018

Just got back from a great short break at this hotel. We had a sea view room on the second floor. The room was large and bright, the bed was huge, the ceiling was high, there were 2 very comfortable high back chairs to relax in, and the view was amazing. A proper cupboard to hang our clothes in and some drawers as well. The breakfast/dining room was really nice and bright. There was a good distance between the tables. We only ate breakfast there but the selection available was very good. All the staff were very friendly and helpful. The Portuguese? waiter we had at breakfast was great offering us extra tea and coffee. We will definitely be coming back to this excellent hotel, which is well located only 5/10 mins walk from the pier and central area.

"Disasterous"

1
User 21/05/2018

Such appalling service for a joint baby shower and children's party. We were served cold tea, children were served coffee cake, waited over an hour to be served to the adults at which time the children had already finished. The bread was stale, and cakes that were FROZEN - and if that wasn't bad enough, it was being served to a baby shower and a children's party! We kept being asked by staff if we were ready, which we were and they still didn't bring out the afternoon teas. We had to keep getting up to ask the staff what was going on. Never been so disgusted in my life. Didn't even get an apology except by one staff member who was incredibly helpful - never felt so sorry for a staff member so much before.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chelsea, Thank you for posting your comments on Trip Advisor, we are very sorry that there were issues at your event. Please note this was certainly not to our usual standard of guest experience. We are still completing our investigations however, I am aware a full refund has been authorised and completed, Kindest Regards, Jamieson Berriman

"Beautiful stay"

5
laurarodger, Hastings, United Kingdom 19/05/2018

My husband and I celebrated our 11 year anniversary here last night. What a beautiful place, the staff were excellent, the interior just lovely and our bedroom... wow.... as we walk in... sea view was just breathtaking, Bed was so comfy and a really peaceful nights sleep. Really recommend staying here. Wonderful ??

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Laura, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had an excellent anniversary celebration at the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good fish and chips lunch"

4
Rosemary C, Burgess Hill, United Kingdom 19/05/2018

I visited the Lansdowne Hotel with my disabled friend to have the Groupon deal of fish and chips. They were very good and came with a small salad and peas. Staff were very friendly and helpful. Wheelchair access is available however, if my disabled friend had been on her own, there is no way of letting the hotel know she needs to access the building. Maybe a buzzer arrangement would be a good addition.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Rosemary, Thank you for posting your kind comments on Trip Advisor. We are very pleased you had a great Fish and Chips Lunch at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"At the Lansdowne for a surprise cream tea."

5
Andrew C, Eastbourne, England, United Kingdom 18/05/2018

Very nice reception and an excellent tea. This was not our first visit to this excellent hotel. The food is always excellent and the service welcoming, courteous and quick. I have never stayed here but have used their facilities for conferences and my bowls club luncheons.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Andrew, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you had excellent tea at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Excellent"

5
User 17/05/2018

Close to sea.Very good price and good breakfast. Very comfortable need and spacious room.Staff very friendly.They help with direction.Clean linen and towels changed every day.Lovely place. Wil come back

"Lovely hotel"

5
User 17/05/2018

We enjoyed our stay at this hotel. The hotel was spotlessly clean and the beds were very comfortable. The only gripe I had was that the bedroom was very warm. There were lovely white towels and guest soap and shower bottles . In the room we had there was a low bath with a shower overhead. It had a non slip mat to put in the bath . Dogs are allowed in the hotel . For breakfast there were cereals ,grapefruit and prunes, pastries , and full English. Tea or coffee and toast is brought to your table. The dining room is very pleasant. There are very comfortable armchairs and sofas in several rooms that look out onto the sea front. The floorbooards are creaky but this is to be expected for the age of this hotel The staff were lovely Thank you to all of you who made our short stay very pleasant In one room it was interesting to read about the family who own it and look at their photos. A good hotel .

"Weekend break "

3
User 17/05/2018

It was a nice break but in had a bad back because the bed was so low the food was lovely and the staff were brilliant too the room was lovely and quiet it was just the bed it was so uncomfortable and low

"Nice hotel on seafront at Eastbourne"

4
Pamela D, London, United Kingdom 14/05/2018

A nice hotel along the seafront so easy access to beach, promenade, shops and restaurants. Usual hotel breakfast, well presented and hot. Staff in restaurant helpful both in the morning and for evening meal. Small bar which also serves snacks and some relaxing lounge areas to enjoy on the ground floor.

"Great Visit"

5
George D, Penrith, United Kingdom 08/05/2018

We came on a coach trip staying Sunday to Friday. Room was excellent with a side view onto the promenade and shore. Meals excellent with cheerful waiting on staff. Bar was a wee bit expensive. Hotel must try harder with the type of entertainment it puts on in the evenings. I mean "Poetry Reading". Come on !!!

"Excellant service"

5
trouble17112, Birmingham, United Kingdom 07/05/2018

Though fairly large this hotel is welcoming with very helpfull and friendly staff. The meals were varied, well presented and enjoyable. The waiting staff were very attentive and efficient. The lounges for a rest or a read were plentifull. The bedroom was fine everything as it should be. Though the shower could do with updating. (335 room)

"Excellent hotel"

5
Amanda H, London, England, United Kingdom 30/04/2018

Lovely hotel, staff were polite and friendly. Loved the fact that dogs are welcome will bring my dog with me next time. Breakfast was very good with a wide variety of food. Great location would definately recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Amanda, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased you had a great stay and we look forward to meeting your four legged companion next time too. The Staff are key to our success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Eastbourne business trip"

4
User 28/04/2018

A lovely hotel, staff very friendly. Sea view rooms better than rear of hotel. Room was standard and ok, breakfast buffet style so make sure you arrive soon after opening times or food may not be as good. I prefer a cooked breakfast for this very reason.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lorraine, Thank you for posting your kind comments on Trip Advisor. We are very pleased that you business trip was a success. I will ask the team to keep a close eye on the buffet. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"February break"

4
Ge0n, Woking, United Kingdom 28/04/2018

This time I think it was about our fifth visit - I have lost count !! Together with my wife, her sister and our brother in law our party stayed here early in February and were fortunate with the weather in the middle of the last long cold winter. We had two great sea view rooms on the third floor for an extremely reasonable rate. The rooms were also very spacious. In the dining room the breakfasts were tasty and in the evening there is plenty of choice in the bar restaurant. It has always been a pleasant experience at this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Geon, Thank you for posting your kind comments on Trip Advisor. Great to hear that you have returned again and had a excellent time. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Relaxed and friendly."

4
2_Romantics, South East England, United Kingdom 28/04/2018

Back again for a one night stay, still very good. Room was fine, bed comfortable,no problems with cleanliness. Breakfast buffet good standard maintained. Old fashioned seaside, in a good way Keep doing what you do. We will be back.

"Excellent location"

5
Diane S, Swansea, United Kingdom 26/04/2018

Stayed for two nights on way home from Folkestone. Hotel is in an excellent spot, overlooking the sea; parking is just across the road at a very reasonable rate with a voucher from hotel. Our room was very spacious and comfortable- a kingsize, comfortable bed ( pillows hard though and no alternative pillows available in room). There was no safe in the room which I do depend on. We ate in the hotel bar - the menu is varied with good choices. The food is excellent ( no need to go any where else) and they also have an excellent choice of wine by the glass. Turtle Bay is a favourite of mine. Breakfast is very good although, since I eat cereal, I would've liked to have seen nuts and seeds. Small choice of fruit - grapefruit only. Would've liked melon etc. All in all, it is a very good hotel, comfortable and good value. My only suggestion is that the decor needs a little prettying up to make it look more welcoming.

"Enjoyable Stay"

5
Hilary N, Corby, United Kingdom 24/04/2018

This was our second stay at the Lansdowne Hotel, we stayed here last summer & enjoyed it so much it was our first choice for a return visit to Eastbourne. We stayed on a b & b basis so can't comment on the lunch or evening meals but looking at the menus there looked to be a good varied selection on offer. Our room was a standard double on the second floor at the back of the hotel. It had every thing we needed, it was comfortable & kept very clean. There is a good choice of food on offer at the buffet breakfast with other options that can be cooked to order. The hotel is in a lovely location & the staff are all very friendly & helpful. We will definitely stay at the Lansdowne again.

"Pleasant stay"

3
Urmi78, London, United Kingdom 22/04/2018

We stayed at this hotel recently. The location is very good. The room decor was dated but spotlessly clean with a lovely view. However with sun coming in through the very large windows the room became quite warm without air conditioning. Also with windows open it was a little noisy disrupting our sleep. The shower lacked power. The breakfast was very good and all the staff were very helpful. We had a fairly pleasant stay but will be unlikely to return.

"Excellent position, lovely hotel, nice food"

5
annwQ3036OJ, Coventry, United Kingdom 22/04/2018

Excellent position, lovely hotel, nice food. Would definitely stay again but would ask for a front facing room with a view so we didn't have to struggle from the lift through doors and down stairs to our room which was situated on a small landing between the main floors. However the room itself was fine.

"Very comfortable and wonderful pet friendly hotel. "

4
Valerie N, Sandown, United Kingdom 18/04/2018

My partner and I stayed here for a four night break and took our puppy with us. She is a Cockerpoo and was fully house trained at five months and the room we had had a beautiful sea view and was larger than expected, being a family room. We all felt very comfortable there and our puppy thoroughly enjoyed being with us in the large room. We stayed on a full package of dinner bed-and-breakfast and were very pleased with the meals we had. Next t8me we visit Eastbourne we shall definitely return to this hotel. We felt that the price paid ( £560 ) was good value taking everything into consideration. We would recommend the Lansdowne to anyone who likes comfort and a high standard of service.

"Overnight "

4
martiny125, Morpeth, United Kingdom 17/04/2018

I was visiting Eastbourne to catch up with old work colleagues needed a reasonably priced hotel for an overnight stay. The lansdowne hotel is situated right on the seafront about a 10 minute stroll from the town centre, I opted for a single room it was at the back of the hotel the room itself was spacious well equipped very clean although as with hotels of this type needing a little tlc. I would not hesitate to stay here again I did not have breakfast as Adrienne has a cafe in town.

"Small bed and lovely view of the rubbish bins"

2
Downsman2000, Arboleas, Spain 17/04/2018

The hotel room was adequate in size, well decorated and spotlessly clean. The double bed was small. We were disturbed in the morning by the noise sf the rubbish bins being emptied below our window. The reception rooms are large and well furnished. The buffet breakfast was good

"Excellent seafront hotel"

5
Brian P, Exeter, United Kingdom 16/04/2018

A lovely, friendly and well run 3 star hotel on Eastbourne seafront. Close to the town centre and Beachy Head. The hotel has very good decor and very customer friendly staff. Although we only had breakfast at the hotel, this was to an excellent standard. The room we were allocated had a lovely sea view, and was much larger than expected.

"A lovely hotel"

5
Victoria H, northampton, United Kingdom 15/04/2018

Yet again we had a lovely stay at the Landsdowne Eastbourne. Always extremely good value for money, and always worth phoning the hotel to check for any special offers (Note to self!!!) The hotel is slowly and surely being done up from the first time we stayed some years ago and some of the rooms are beautifully finished. Staff are friendly and welcoming and our stay has always been pleasant.

"Annual visit"

4
EagleChris, London, United Kingdom 13/04/2018

Once again enjoyed our visit over Easter. This year we had a sea view bedroom, which was a good size with a bay window. The bathroom was fine except they could do with a loo brush. Enjoyable breakfast, one evening we had a meal in the bar which was fine. Hotel kept in good condition, and the staff friendly. Hopefully be back next year.

"Mothers day treat (2 adults and a baby)"

5
User 10/04/2018

I booked my wife, my 14 month old son and I into the Lansdowne as a treat for mothers day. We don't have family nearby so It's rare for us to get away like this but I felt we needed it. I did mention it was mothers day to the hotel when I booked but I didn't think much of it. When we arrived we had a beautifully decorated family room waiting for us just above the reception area, we could see the room from the foyer area downstairs so they suggested we might like dinner together there when the baby was asleep. As fairly new parents and not having a lot of chance to stay away from home or go out, this was such a welcome treat for us. We managed to have dinner ( I had a perfectly cooked steak!) together in the foyer as suggested, the fact that our room was visible to us and so accessible allowed us to do this. Fantastic idea! We were so well looked after by the staff. They were all fantastic with our son and he enjoyed it as much as us adults did! If you're thinking of staying in Eastbourne I would highly recommend the Landsdowne, It's got such a lovely feel to it for such a big hotel, it really is welcoming. Thanks again

"Friendly and helpfull "

4
User 10/04/2018

I have just visited the lansdowne with 5 other family members for 2 nights to attend a funeral on our first night andrew was very welcoming and went above and beyond to help us it was late but he didn't faulter he set up a ping pong table for us and when the bar was closed drinks were made for us making us feel valued as customers our rooms were clean and tidy and well prepared the breakfast buffet was well stocked and the staff friendly and effecient, if I have to find a negative it was that 2 reception staff had raised voices when what seemed like a senior staff member "a voice from the back office" would not listen to the receptionist when she was trying to explain why she had taken a specific action. She was rude and spoke too loudly anyone in the area could here her and how irritated she was. But over all a very pleasant place to stay.

"Always feels like home when we return,"

5
ChellyT62, Surrey, United Kingdom 08/04/2018

Since writing my last review just over a year ago, my husband and I have returned several times to the Lansdowne. We are fortunate enough to be staying here again at the moment. As always we are in a beautiful room overlooking the sea and right from check in, staff were friendly and helpful. Rooms at the Lansdowne are spotlessly clean, generous in size and the newly updated rooms are tastefully furnished and feel luxurious. There are personal circumstances which make it essential for us to ‘get away' every so often and the Lansdowne is a place which always helps us to refocus and recharge. We are booked in on the dinner, bed and breakfast package which is reasonable to say the least.After staying at a hotel just along the road for several years and noting it was costing us three times what it costs us to stay at the Lansdowne, with service inferior to that of the Lansdowne, we decided not to return to this hotel again. I would whole heartedly recommend the Lansdowne hotel for anyone looking for a relaxing escape for a few days in an establishment offering excellent service. I would particularly recommend the sea view rooms.

"Great character, space, and staff"

4
Beckton2Brentford, London, United Kingdom 07/04/2018

Visited this weekend and had massive family room with sea views. Clean carpets, all comfy beds, room - massive with massive bathroom, and windows that FULLY opened to allow in the sound of the shore and the coastal air. Really impressed. Wooden signs, door handles, carpets, lighting and corridors are all very eighties, but they give the hotel a character I personally liked. Some may feel the place is dated, and so a little sorry looking given that it costs TWICE as much to stay here than most PremierInns, which provide equally good rooms (but without the views). Staff friendly to kids and dogs, as were excellent maids - top marks to all who work there. Two criticisms: - All of downstairs lobby, sitting areas, smelled of fish throughout the afternoon, evening and following morning. - Felt the breakfast was pretty poor.

"Shocking Hotel"

2
Bazzer1974, London, United Kingdom 06/04/2018

First contacted this hotel as wanted to leave my bag there as was busy the Thursday afternoon, so emailed the hotel and a lovely woman called Rosie sorted something out for me so I can have a early check in which was really nice of her. When I got to the hotel the Front office manager checked in and she was very friendly and polite sorry didn't catch her name, so got checked in at half 12 then put my bag in to my room and then went straight out. Came back to the hotel around half 5 and as this was a little bit early for dinner I went to the bar to have a drink and the barman was a little rude and when he is pouring my pint he is leaning on the pump, then went I went to dinner I got even more shocked as there is not much of a choose for dinner and when they did come to take my order I asked for chips instead of the mash as I told her that I was Lactose Intolerance she seemed surprised what that is, but then had to explain that I can not have Dairy and she then seemed ok with that but with all the gluten and Lactose that people are, everyone in the catering side should know what this is. Then after dinner went back to the bar to watch the football and there was a friendly and polite gentleman called Stevie he picked it up a bit more for this hotel. Also, if you are like me and like to have a coffee in the morning to get you going, ask at reception when you check in for more coffee as only found 2 decaf coffee in my room and there no one around reception at night. There were a few maintenance issues with my room and that was the bedside lamp after you turn it off but then need to turn it back on the lamp flickers but then want come back on, and also the shower was leaking from the head, so the pressure wasn't that good and had to stand on top of the taps to shower. The Breakfast staff was friendly and polite and there was a good selection for the breakfast

"Very good base for an East Sussex visit."

4
O3506EFrichardw, Barnsley, United Kingdom 04/04/2018

Whilst not exploring nor using all of the hotels amenities due to spending time with family in the town the relaxing ambience of the hotel was enjoyable during ‘down time'. In addition, the enticement of an accompanying breakfast pulled us in. I'm delighted that we didn't resist.

"Mad Hatter,s Tea Party!"

4
Don R, Eastbourne, United Kingdom 03/04/2018

A very enjoyable and fun event. I went with my five year old grandaughter and we had great fun especially playing musical chairs at a run around the tea table! The tea was plentiful (too much so we took home the leftovers) and the characters excellent involving every child. We will be going to the next Princess Party in July and although you may think it is a bit pricey at thirty pounds for one adult and child it is certainly worth it when you get there.

"Terrible food"

1
Annonymous_Mac, New York City, New York 02/04/2018

My fish cake had unidentifiable hard lumps in it. I think it was pork. I asked the waitress to check with the chef but she did not. We also ordered the avocado with sundried tomatoes. They were black.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Annonymous_Mac I have spoken to my chef. The fishcakes are not the smooth variety in the middle, they have pieces of fish and prawns in them so it was more than likely this and certainly nothing unidentifiable and most definitely not pork! They are all freshly made by our chefs. The smashed avocado on toast has sundried tomatoes that do look dark (black as you said) as they have been marinated in oil for a period of time. Kind regards, Catherine Clifford

"Evening supper"

2
Annmarie M, Brighton, United Kingdom 31/03/2018

I had a very bad experience using a groupon voucher. I didn't actually have any food the first time around. I left negative feedback. Then the manager, Jamieson called me, apologised and asked if I would remove the negative feedback if they could redeem themselves. The original offer was for a fish n chips dinner with mushy peas. Jamieson offered the same but with a bottle of prosseco & to dine in the restaurant area as opposed to the bar area. He promised a much better experience and a date was set for good Friday at 7pm. Imagine my disappointment when on arrival my name was not only the dinner list but the waiter when I said I'd booked for fish n chips & a bottle of proseco said , very loudly ‘groupon is in the bar area ‘ ! Very indignantly. I explained that the manager had arranged this and a table was supposedly booked for 7pm.. he had not heard anything about it! He then sat us without another word and left us there ! After 10-15 mins I got up and went to a waitresss and asked why we had no prosseco and why we were being ignored? I had to explain, in great detail what I had been offered and was indeed expecting. Finally the prosseco arrived. A while later the fish n chips arrived with peas not mushy peas. The fish was small and greasy and after a bite , it was tasteless so we both left it and left the hotel... if this is the standard of food I'd give it a miss... what a waste of my good Friday evening..

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Annmarie I have investigated this in the absence of Jamieson and respond to you as follows. We did know you were coming - the booking had been put on Bookatable as normal albeit it said in the bar where customers with Groupon offers normally do dine. This is the only miscommunication to the team but your request was met straight away and you were promptly given a window table. The prossecco was bought to you as promised. The fish is most certainly not small and I believe you ate all of it and when asked if everything was ok you said that it was. The peas come as normal peas unless you specifically ask for mushy peas. We have had great reviews about our fish & chips so I am sorry that once again you left disappointed. However, I do not think that your review is a fair one and not factually correct. Kind regards Catherine Clifford

"A Gem in Eastbourne"

5
shirleyoco, Braintree, United Kingdom 27/03/2018

As someone that has travelled all over the world with work. I love this little Gem of a hotel. Work and life stress fade away. I have now stayed here 3 times and cannot wait to return. Staff are excellent in all departments. Rooms spacious. Restaurant bar all very good. I work in the travel industry and really don't have to say good words. However cannot wait to return and unwind great location

"Lovely stay in a beautiful hotel with professional staff and great food"

5
suzannecook7, Eastbourne, United Kingdom 27/03/2018

The Landsdowne Hotel is one of Eastbourne's best hotels. Amazing location overlooking the Western Lawns and with great views of the seafront. The hotel is beautifully decorated with several of the function rooms and bedrooms having been recently refurbished in a modern and tasteful style. The staff are professional and friendly and the food tasty and well presented. A great place to bring family and friends and pet friendly too. The afternoon vintage tea was amazing, fantastic selection of cakes and sandwiches served on beautiful crockery in the lovely lounge area. Will definitely be coming back for more!

"Typical seaside hotel"

3
Carol L, Solihull, United Kingdom 26/03/2018

After 40 minutes and 4 attempts I finally managed to get into a room. To be fair to the hotel there had been an issue with the key card encyptor but it took a while to realise it was them and not my stupidity... to make up they did upgrade my room and were very apologetic. Breakfast nice and staff very pleasant, nice bar area.

"Parents 50th wedding anniversary"

5
User 26/03/2018

Thank you very much for the great service. My parents had their wedding reception at the hotel 50 years ago on 23 March and being able to bring them back to the hotel on the same day 50 years later went down a treat. The food was fantastic and the room very comfortable. Thank you again for making their day special.

"Fantastic break"

5
emmamapp, Eastbourne, United Kingdom 24/03/2018

I am a regular visitor to The Landsdowne Hotel. It never lets me down, with a fabulous family feel and the most stunning sea view rooms. Many recently refurbished rooms are hard to beat. I would say this is the best all round hotel choice in the town. From location, food to the well designed rooms. LOVE the newly decorated function rooms. Extremely tastefully done and the perfect backdrop to any event. I particularly enjoy the vintage tea's. The attention to detail is exquisite. A great gift for a special occasion. I've also seen they are doing some more kid themed events over Easter such as The Mad Hatters Tea Party! Brilliant fun for all the family. Can't wait to re visit. Thanks to all the staff for your consistently friendly service.

"Lunch "

4
655tracyi, Portsmouth 19/03/2018

We went for lunch at the lansdowne Hotel. Staff were polite and friendly and food was amazing. Fish and chips was particularly good. The hotel itself was clean and tidy as was the ladies powder room. We didn't stay so can't comment on bedrooms.

"A night by the sea side"

5
Roger D, Sidcup, United Kingdom 18/03/2018

Lovely hotel and room overlooking the lawns and sea. Efficient check in/out, and good English Breakfast. Good value for money, can't fault the hotel. Would recommend the hotel to friends and colleagues.

"a little bit of Nostalgic past in a quintessentially English hotel!"

5
User 17/03/2018

I loved this hotel from the minute we arrived , large and spacious it is quintessentially English with delightful little sub rooms down stairs for games peace and quiet or somewhere to pat other peoples dogs! The breakfast was just awesome and self service so we could eat as much or as little as we wanted, with the usual many nations of people serving as to be expected in Eastbourne! Our room unfortunately was to the back with no sea view however at £35 for 2 people per night I can't grumble and we sat downstairs to enjoy the atmosphere. We ate an evening meal once very late having just caught the chef at 9pm and there was no grumbling from that either .. and the food for 5 of us was excellent too. we would definately stay here again Location was spot on right opposite sea and you can walk out and be on the prom in a few seconds.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Elizabeth, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you had a great time at the Hotel and commented positivally on the awesome breakfast. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely classic hotel in a great location"

5
nmhsxtn, Potters Bar, United Kingdom 16/03/2018

My boyfriend and I had a lovely overnight stay at the Lansdowne. It had a great location on the sea front and about a 10 min drive from Beachy Head. It had that old fashioned British hotel style but was kept up to a very high standard and was very clean which ultimately made it feel very welcoming and cosy. The breakfast was great with loads of choice and the staff on reception were very professional. The room felt huge with the high ceilings! Was nice there were tea making facilities as well as a comfortable bed. The only comment I would make is that we had a complimentary Cream Tea included with our stay, however there was some confusion about where this was taking place and we were first directed to a room that was reserved Afternoon Tea which lead to some embarrassment on our end but no feelings hurt! Had a lovely stay and will definitely be back again, absolutely value for money.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear nmhsxtn, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you enjoyed your stay and commented on the very high standard of offerings experienced. I will pass your comments on to the Team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Worth a visit"

4
jackboyc, London 15/03/2018

We stayed here with a travelzoo deal. Very good value. All of the staff we found to be very helpful and friendly. It's in a great Location. We had a lovely afternoon tea. Hotel has character. It is an old building so be prepared for one or two squeaky floorboards. We will be back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jack, Thank you for posting your kind comments on Trip Advisor. I am very pleased you enjoyed your stay and were well looked after by the fantastic team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"DON'T BOTHER!"

1
Paul_Barlow2, Brighton, United Kingdom 12/03/2018

We went to the Lansdowne Hotel in Eastbourne for an afternoon cream tea one Saturday afternoon in March on a Groupon deal. The person on reception was useless and took ages as he did not seem to know what he had to do when we produced the Groupon voucher. In the end he needed to call one of the waitresses who was more switched on. We were taken into a sitting room and shown to a very small table that was totally unsuitable for two people. We handed the voucher to the waitress and ordered a pot of tea and a pot of coffee for my wife. When this arrived, the coffee was only lukewarm which I pointed out and the waitress brought out another pot of tea instead. After a very long wait the cream tea arrived but it only just about fitted onto the table and we discovered that all the sandwiches were stale and the scones were not particularly fresh either. Only the selection of small cakes were acceptable. The remainder of the tables in our section of the room were almost full with everyone else having cream teas. However, we noticed that when they departed they had all left most of their sandwiches and scones as we did, so it appears that they were all of the same opinion as ourselves. This was quite obvious because when we left none of the tables had been cleared or attempted to be tidied up. It would seem that the cream teas are prepared in the morning and all identical so there is no choice of sandwich fillings or brown or white bread, which I also consider poor. Overall, downstairs the place looked very tatty and in need of a complete refurb. Will we return – NO!!

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear nothappy_man I would be weary of your reviews just from the your profile's name and after looking through several of your responses to other establishments I would have been right to feel like this. We are a family owned hotel that has been in my family for 106 years so considering the length of time we have been operating, I thing the 'don't bother' title is uncalled for. I also see that we are not the only review that you have entitled that way. There are clearing some issues that you had on the day and I will address them all. Firstly, if you were served luke warm coffee then that is obviously not a good start and I apologise for that. If there was a delay, as you pointed out we were very busy as our groupon teas have been extremely popular, then again I am sorry. As far as the size of the table, you are served in a lounge and all the tables are of a coffee table size and we ensure that the tea stand and all other necessary items for a tea fit on it! All the food items are fresh and the scones freshly baked. Did you mention the bread of the sandwiches to the lounge waiter if you felt they were not upto standard? We are not perfect 100% of the time although we strive to be and always happily rectify an issue if there is one. The worst type of complainers are those that simply dont and then go and make detrimental comments about you on Tripadvisor and other social media channels. If food items had been left then it was more than likely because they couldn't finish it all. We did not have one other complaint that day. I strongly disagree about the hotel looking tatty. I personally have been doing alot of refurbishing of the hotel in the last 3 years. As mentioned above, we are privately owned and simply have not got a bottomless pit of money and with 102 bedrooms we have certainly made alot of changes. There are areas that are slightly more dated but even in those areas, a few new pictures, lights etc make a difference and we are going to get to changing soft furnishing in the near future. We have a fantastic maintenance team and we are rated currently as the highest rated 3* hotel in Eastbourne. Lastly if you look at our tripadisor rating we are currently 9 out of 42 hotels in Eastbourne and we have many 5* comment on our tea.

"Not to be confwith the other Best Western!"

4
TerriSChichester, Chichester 11/03/2018

We stayed two nights for work as a group of about 25 people. We're used to the worst rooms and grey mush as the hotel allowance for our work isn't huge. We were very pleasantly surprised. My room was simply lovely. Some older, heavy furniture but recently refurbished with very comfortable bed(s) and plenty of space. It was also very quiet and dark with curtains drawn and lights off. Nice deep bath with fast flowing hot water. Food was actually dry good. Three choices of each course were freshly cooked and adapted for personal preferences - so much nicer than the usual buffet service. It was plentiful, hot, with vegetables that still looked like vegetables. Pudding was too tempting by half. The staff were so helpful and sorted out all the minor hiccups that group accommodation inevitably brings. Nothing was too much trouble. The only reason for not scoring it excellent was the lack of onsite parking. It wasn't a huge problem in February but might be more of an isswhen the weather is warmer.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Terri, Thank you for posting your kind comments on Trip Advisor. We are all delighted your stay was generally very good and I was very pleased the team sorted the hiccups without too much delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Weekend break"

4
chris g, London, United Kingdom 11/03/2018

On a snowy weekend arrived at lansdowne .reception welcoming .on booking asked for a high room with a view and that's what I got . Lovely spacious clean room with sea view . It's a large hotel and oldly worldly I like that. Breakfast good and staff uniformed and courteous . Easy walk to town or along sea front to pier . Value for money all in all a good weekend thanks

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chris, Thank you for posting your kind comments on Trip Advisor. We are delighted you enjoyed your stay in such a fantastic location. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"If you want to be looked after......"

5
JasonJasonJason, Eastbourne, United Kingdom 08/03/2018

I've attended two different business networking events here in the past month. I've always felt so welcome and looked after. All the staff that I have spoken to couldn't do enough to help. Thank you Catherine and your team. Jason Cornes. Business Mentor.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jason, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you commented so positively, I will pass your comments on to the Team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fantastic stay "

5
claire_brighton1987, Brighton, United Kingdom 04/03/2018

Staff were so welcoming and would go their extra to help you. The hotel is clean, smart and well looked after. Our room was everything and more we wanted, sea view and fresh decor. Location is ideal to everything. Will be recommending.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Claire, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you had a FANTASTIC Stay and will be recommending us going forward.....On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Staff consistently go the extra mile to help you!!"

5
User 03/03/2018

We've stayed here on numerous occasions, and it's always been incredible. The staff are so helpful, courteous and polite with nothing in the too difficult box. I would 100% recommend this hotel to anyone visiting Eastbourne it's awesome.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Steve, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you commented positively on the excellent staff, who try hard to exceed expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Nice hotel shame about the shower!!"

4
DAVID R, DEAL 03/03/2018

Had a weekend away and booked this hotel. It was fantastic, the breakfast was nice and the hotel receptionist and bar staff was really helpful. We had a room on the top floor facing the seafront, it was clean and tidy..... but the shower was awfull , there was no pressure at all , it took ages to have a shower , but apart from that little gripe, it was fantastic.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear David, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you had a fantastic stay however I am very disappointed that the shower let us down on this occasion. Maintenance will look to resolve without delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Cream tea on a snowy day!"

5
JuneJaundoo, Brighton, United Kingdom 27/02/2018

This cheeky afternoon with friends on a groupon deal was a delight. A very lovely 3 tier stand arrived crammed with a lovely bumper array of treats. The presentation and quality was top notch. Our waitress was attentive and sweet. Definitely doing this again!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear June, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had a great AFTERNOON TEA at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Sea View and Comfort"

5
LameyBoy, Alton, United Kingdom 27/02/2018

This gem is situated right on the prom and it is really worth the extra few pounds for a sea view. We went on a DBB deal and the food was excellent (the chef has a way with beef!), the breakfasts were the usual multi-choice affair, and the dinners left us with plenty of options, all cooked to a high standard. The service was personable, polite and never starchy. he front desk was helpful and very importantly, accurate. The room was expansive with armchairs and a separate shower room and nice toiletries. The only drawback was the parking which is fine at this time of year (February), but I could imagine it may present a problem or 2 in a busier period. The wifi is free and fast too.

"Wonderful"

5
lisaccruse, Taberno, Spain 25/02/2018

Helpful attentive staff, copious pots of tea and a beautiful, freshly made afternoon tea. It is clean with comfortable sofas to sit and eat your afternoon tea whilst enjoying the view out to sea. Nice linen tablecloth and serviettes. Just can't fault the hotel, thank you so much.

"Clean, convenient and good staff"

3
Jonny M, Hertfordshire, United Kingdom 24/02/2018

Excellent position for Eastbourne Pier and town center. We stayed overnight, having spent the day at Hastings, just along the coast. On arrival we were offered a parking permit for the sea front which is very handy. The room was okay in size with an en-suite and most importantly, it was clean. I'd booked a table at the hotel restaurant but was told that only the "Valentines menu" would be available. Our waiter also told us this was the case but we later heard other guests ordering from the A la Carte menu which was annoying as we would have preferred to order from there too. Breakfast was very good though and is a buffet style. Overall it's a decent place and the staff were helpful and professional.

"Lovely hotel.."

4
LondonAmandaB, London 24/02/2018

What a pleasure to stay in a traditional hotel away from the corporate souless hotels so often used. Delightful staff..extremely pleasant and helpful from the moment we checked in. Lovely room..executive sea facing..spacious..brilliant night sleep bed was so comfortable. Breakfast was very good..produce good quality.. waiting staff were great..thoroughly enjoyed our stay..wish we had booked more nights

"Back in Time"

4
DAVID G, London, United Kingdom 22/02/2018

On arriving I thought we were going back in time. It was old fashioned and had a charm about it.It is a large hotel but warmly and inviting.The staff are friendly and polite.Our room was very large bright and great sea views.4 large windows.It was clean again a bit dated.The wallpaper was coming off the wall in one place which is why only 4 stars given.The bar was warm and inviting and plenty of lounge space.Breakfast was ok ,had plenty to eat .Yes I would go back and probally will.

"Excellent stay,but confusing room costs"

4
Minkymonkey, London 21/02/2018

As this is a Best Western hotel and I am a member I booked through their website believing that I was getting the best price,however on checking in I found that the hotel offered a better deal if you booked with them,so I felt cheated by BW. Putting that aside we had a nice stay,the room was clean and spacoius (mattress was somewhat lumpy) The hot breakfast was good with tea/coffee and toast brought to your table.The continental side was rather limited,one day no yoghurt and the fresh fruit had seen better days ( not worth the price) The lounge areas were comfortable and a good place to read and relax. Also loved the history associated with the hotel. Would stay he again but would not use the BW site.^^

"Convenient and comfortable Hotel with a friendly welcome"

4
YJP568, Watford, United Kingdom 20/02/2018

We regularly visit Eastbourne to see our family; but this was our first two-night stay at the Best Western Lansdowne. We arrived about 10pm and were warmly greeted by the Receptionist. We were on the 3rd floor but there were two 6 person lifts. Our room didn't have a sea view but it was clean and well-decorated. The bathroom was a good size with a shower over the bath. The beds were comfortable. The English buffet breakfast was good and frequently renewed. We liked the fact that tea, coffee and toast were served at the table and the Staff were friendly.

"Complimentary room upgrade and cream tea"

5
User 20/02/2018

Booked one night at the Lansdowne to celebrate my husbands birthday. I had mentioned this prior to arriving and was pleased to be given a complimentary room upgrade. A lovely surprise on arriving in the bedroom, there was a birthday card on the bed for my husband and also a voucher for complimentary cream tea for 2. Thanks to Lily and the team for making the weekend extra special. A great hotel, good service, great breakfast too.

"Lovely dog friendly hotel"

5
RachelMaisy, Tadworth, United Kingdom 19/02/2018

Great weekend with large group of friends. We took Maisy the cockapoo who was made very welcome. Great value. Lovely room. Helpful staff. Delicious food. Great location for the beaches and town/pier. Would especially recommend it for a long weekend.

"Lovely, relaxing stay!"

5
DavlynSurrey, Surrey 14/02/2018

I have just spent two nights at the Lansdowne Hotel with my adult daughters. The hotel is in such a good position for the beach, pier and shops. We had a private garage for the stay which was an added bonus, everything Is so easy to walk too that we never used our car at all. It was a wonderful stay from start to finish despite the rain! The staff are so friendly and efficient and nothing is too much trouble. We had a family room overlooking the sea with amazing views. The room was spotlessly clean with good facilities and very comfortable beds. During our stay we had a delicious cream tea which we had in the beautiful lounge on cosy sofas overlooking the sea.......... so relaxing! On the Saturday night we ate in the hotel's own restaurant, we had the 3 course set menu and it was absolutely DELICIOUS and beautifully presented, in fact we all had steak and it's was the best any of us had had. Our waitress was so attentive, nothing was too much trouble. We decided the food was certainly 5* Breakfast on both mornings was very good, hot and with a good choice. We enjoyed our stay so much that we have decided we will come to the Lansdowne on a regular basis to unwind! Would throughly recommend the hotel.

"Short break"

5
kaylah67, London, United Kingdom 13/02/2018

Booked here for my husbands birthday. Requested a fan as hotel hasn't got air conditioning and was very happy to see it in the room on arrival. We had a smashing sea view room. Room was clean and comfortable. Had breakfast served in the bedroom. Was really happy with breakfast the only down was second morning the eggs was missing on the tray. Will definitely be going back. Great hotel. Great price.

"Sewing Weekend"

5
Mary W, Eastbourne, United Kingdom 10/02/2018

A group I sew with had a two night stay at the Lansdowne last weekend, the second year we have had this sort of event to have a weekend of quilting and sewing. We had a super time, the staff were lovely and very helpful supplying tea and coffee during our sewing and a sandwich lunch and the breakfast and dinner fare was very good too. It was also lovely to wake up to see the sunrise in our sea view rooms on the Sunday morning. Thanks again.

"grand old hotel but paper thin walls"

4
Claire C, Sydney, Australia 10/02/2018

clean and well run hotel set in a series of adjoining lovely old houses. unfortunately the walls are paper thin and you can hear people walking in the corridors and speaking in the adjoining room. the double beds are small but comfortable. in a very good position right on the water's edge. you can walk to everything Eastbourne has to offer. my main negative about this hotel is the breakfast which is not imaginative and of a great quality. the bread on offer is plain square toasts and the orange juice is made form the concentrate stuff which is simply awful and cheap tasting. otherwise nice staff which are keeping the hotel very clean and tidy

"Could be better "

3
User 09/02/2018

We stayed here for 2 nights for a 60th Birthday break. Check in was easy and the staff were friendly and helpful. The room was spacious and clean. Housekeeping was very good. The view of the sea front and sea was excellent (we paid extra for the sea view). Breakfast was quite good but it seemed to take a while before the staff actually acknowledged we were waiting. Once seated the service was very good. It's billed as “Pet Friendly “, however, the areas where you can sit with your dog are not very welcoming, the pet lounge has hard chairs and the reception area was too cold to be comfortable. We were told the electric fire wasn't working. The bath was a great size, perfect for a relaxing soak but the shower water pressure was poor. On our arrival we were presented with a voucher for complementary tea and crumpets. After a very cold walk at Beachy Head we were looking forward to this. Disappointed with one crumpet each which wasn't even warm enough to melt the butter. It's a nice hotel in a great location, but it needs improvement in the areas mentioned here.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Guest Thank you for your review and Im pleased to hear that overall you enjoyed your stay. The issue of dogs is a difficult one so I will tell you what we have only just put in place to make ourselves more 'pet friendly' The Pet Lounge that has just tables and chairs in used to have a sofa in there (now in the bar) and since it moved I decided that as this was the only area for dogs at the time, we needed a place for guests to be able to sit in comfortable chairs with their dogs. Also, if there were several dogs in the hotel then this space was not enough - for eating with your dog or just for relaxing in. Therefore, we made the bar an area where guests can now have their breakfast with their dogs. I would like to point out here that the bar is then cleaned before opening time at 11 and it then becomes a dog free zone. The foyer is now a place to sit with your dog and another new addition (which you possibly didn't know) is the room with the 4 chairs and all the family pictures. We also provide towels in the porch to wipe wet or muddy paws, we put a doggy bag in the room with the 'doggy rules', a gift for your dog, some information etc. You also get a dog mat and bowl. In my mind, this is all extremely accommodating to dogs and their owners and probably above and beyond what other hotels do. I therefore think that we have done all we can do in the space we have to accommodate dogs. The guest who left a review before yours will not come back because they don't like the fact that we allow dogs in the hotel. This is a very difficult one as of course we don't want to upset guests who do not like or have dogs. We do state on our website we are pet friendly so of course if a guest is really adverse to dogs in a hotel then they should reconsider if they want to stay with us. I am aware of the fact that there are more and more people who have dogs nowadays and that it is a good revenue stream for the hotel, but trying to please everyone will never be easy, infact it is impossible! Im sorry that you were not comfortable in our foyer area - it was too cold. We do have revolving door that could have be closed. As far as the crumpets, this is very disappointing to hear. We have actually grown our Afternoon tea business enormously and have gained a fantastic reputation for them. Im sorry that the crumpets were a let down on this occasion and I will feed this back to my chef. We hope that you might reconsider trying us again. Kind regards, Catherine Clifford Partner

"Not for us"

3
Tel48, Ramsgate, United Kingdom 08/02/2018

We had a very pleasant stay at the Lansdowne. The room was clean and reasonably comfortable, the food was fine and location very convenient for the town and pier area. Our one disappointment was the dogs. There was an area where owners could eat and have their dogs with them, which unfortunately we had to go past to get to our room. There was invariably a dog sitting in the way for us to walk around. We heard dogs barking several times and also saw them in the bar. we were in the hotel as part of an event, but would not stay again. We would never knowingly choose to share our leisure time with other people's dogs.

"Excellent Position"

5
hstoyle, Earls Barton, United Kingdom 07/02/2018

I just spent 3 nights at this hotel with my wife as a short break. We booked it at the last minute so were not expecting much for a three star hotel. We were so surprised when we arrived at the position of the hotel overlooking gardens on the sea front. The staff were so helpful and courteous it was amazing. The forfood for breakfast and in the restaurant in the evening was very good. A place that we shall certainly go back to.

"Great weekend stay"

4
SarD458, Brighton, United Kingdom 07/02/2018

Had a great weekend at the Lansdowne hotel. Took my Mum for a break away. Had 2 double sea view rooms with large, comfortable double beds. Rooms were spotless but furnishings a little dated. Bathrooms also spotless if a little dated, Shower was not very powerful. Hotel staff were excellent, it was a very busy Saturday for them, but they remained courteous and helpful. Room service food was of a good standard and breakfast was great (very busy on Sunday morning). Lovely facilities for dogs and their owners! Several lounges with great views and the afternoon tea looked great. Hotel is in a great location and although Mum has restricted mobility it was an easy walk to the sea, a lovely cafe and the RNLI shop. Would certainly recommend, great value for money and will book again later this year.

"Excellent Traditional Hotel"

4
Stephen C M, Saffron Walden, United Kingdom 06/02/2018

Enjoyed my time at the Lansdowne Hotel. The staff stand out as the reason for the pleasant time, all were friendly, professional and efficient. The hotel is well located, but a little distance from the town centre and the railway station, if you have luggage (taxi was £6 from station). The single room I occupied was well equipped, well decorated and clean. The small TV, the proximity to the noisy lift and a terrible soft mattress were the downside (oh and the pigeons). Breakfast was excellent, good quality ingredients and well cooked (waiting staff need to be more patient). Highly recommended and will return.

"Would have excellent but behaviour standards needed to be enforced for the occasional peasant in the bar"

4
louisedimes, leeds 06/02/2018

We stopped here for the second time in a few mouths and extended this stay by two days. Nice room with very accommodating staff who go out of their way to help. Sports facilities such as the snooker tables are a bonus. Comfortable large beds very welcome. Busier this time but even so pretty quiet at night. Now the bar the food i soften delicious. The vegetables for the excellent cottage pie disappointed the second time around. Consistent standards found on the fish dish please. Only other grouse was a peasant dressed in work clothes who alas decided to bore us with his tales. At first he swore every so often but by the end both peasants were swearing. Not enough to make a point myself although I muttered a few times but I feel that the people in charge really do need to think about developing a standards policy or else this very civilized and pleasant hotel will lose its charm. We have stopped in a hotel recently in Bournemouth where the quite a few peasants dominated and the language was awful. Please note other people in work clothes in the bar behaved very well. Saturday night we saw the fancy dress parade from the Masonic lodge of the Cinque Ports Lodge, Can anybody tell me why one lodge member was marching up and down non stop and was dressed in a circus ringmaster's outfit?

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Louise Thank you for your 4* review of our hotel. I am glad that you enjoyed your stay with us. Sorry to read you were distressed by what you call a 'peasant' in the bar. I understand you were having a conversation with them and the language became unacceptable? Did you report this to the manager? They would have happily come in and had a quiet word if it was distressing you and perhaps other guests. We do not vet the guests who come and stay with us as it would be discriminatory if we did! They are all paying customers! As far the the 'circus ringmaster' that is what most people would know to be a Toast Master who is a like a master of ceremonies who runs an event such as the lodge we had in or a wedding. I hope that this clears that up? We look forward to seeing you again soon.

"Weekend Break"

4
tim t, Southampton, United Kingdom 29/01/2018

I decided to take my wife on a surprise little break in Eastbourne, we thought the hotel was of good standard and reasonably well kept. The staff seemed friendly and attentive, in the evening we chose to eat in the Devonshire restaurant within the hotel which was found to be of decent quality and value. Our room 240 was well presented, clean and had a great view of the seafront and pier. Important question would you visit again, without doubt I would have no hesitation booking into The Lansdowne again!

"Great stay"

5
gavin933, Burwash, United Kingdom 29/01/2018

A lovely hotel right on the seafront between the downs and the pier - great location. Only went there to rest my head for a few hours before my next meeting, but I'll definitely be back again next time I'm staying over in the town. Great value and service - nothing was too much trouble. I've been to some fantastic functions there before, but this was the first time I've stayed over. I particularly love the new rooms they've had done - the whole place is a delightful blend of traditional and modern. I look forward to coming back soon.

"Warning!"

1
FTLBJT, London, United Kingdom 29/01/2018

This hotel does not refund your deposit even months in advance and under any circumstances. Have staid at this hotel many times before, nice hotel, nice staff, nice location but will not book again. The Grand and the Hydro -much nicer -around the corner do not even ask for a deposit.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear FTLBJT, Thank you for posting your comments on Trip Advisor. We are very sorry that you feel this way, we have terms and conditions for a reason. We do suggest to all clients they have options to take out holiday insurance. Please NOTE we did in fact offer to transfer the deposit to another stay. Kindest Regards, Jamieson Berriman

"Fab stay, fantastic deal"

5
541AlisonT541, Hertford, United Kingdom 28/01/2018

Lovely stay, room comfortable, staff very good, breakfast lovely with plenty on offer. Location good. Afternoon tea included in our package which was delicious, even though we were late they served us which was much appreciated. Will definitely return but for a 2 night stay next time, and will probably bring our dog.

"Groupon meal deal"

5
emilie d, Eastbourne, United Kingdom 27/01/2018

Came here for fish and chips Groupon deal for two. It's was fantastic! Best of had in a long time. Service was prompt and friendly. Be advised though that you need to print off your Groupon, most places now don't need you too but you do here. Will definitely be returning.

"Great meal"

4
SouthCoastSunlovers, Seaford, United Kingdom 24/01/2018

We popped in here for a quick meal on the spur of the moment and found the staff both welcoming and helpful. We opted for the fish which was cod served up with chips peas and salad. The portion was quite adequate and was served in the bar area without much delay. It was quiet there and we had a choice of several tables. The price was similar to other hotels and local inns. It was a pleasant meal in a relaxing atmosphere.

"Wife's birthday"

5
susanOxted, oxted 23/01/2018

Two night stay at the Lansdowne. There was a special deal going for the week end lovely room sea view. Evening meal we had in the bar area but could have sat in any lounge area Food was reasonable price with a good choice. Breakfast in the main dining area not self service select of a menu good varied choice.

"Birthday away"

5
scorpio1100, Kent, United Kingdom 23/01/2018

Stayed here for my girlfriend's birthday for a couple of nights hotel staff are very good and friendly nothing is too much trouble they seem to go the extra mile to make your stay pleasurable will not hesitate to stay here again. Do not heed the unfavourable reviews as we think it more a case of sour grapes as you cannot please everyone. The place is very clean and having a maintenance spruce up when we were there.

"A good deal and a good base"

4
steph252016, Kent, United Kingdom 22/01/2018

Stayed at this hotel from Saturday into a Sunday for my partner's birthday. I contacted the hotel prior to see if they provided anything for birthday's and I was given an upgrade as it was a special occasion. On arrival, the check in was quick and easy and the staff were friendly. We were given two keys and was offered help to carry baggage in. We had a double sea view room which was amazing. Very airy, clean and modern. There were two armchairs with a small side table in between which were situated in front of the bay window - the perfect place to have a glass of wine and chat in the evening. There were plenty of plug sockets with usb ports as well situated in different places throughout the room. The decor was stunning with bright lights. The dressing table and wardrobe were spacious and made the room that bit more lovely! The bathroom had a bath and was absolutely spotless. There were towels, which were fluffy and looked brand new, hung up. There was a anti-slip mat in the bath if needed, however, could easily be removed. The only quibble with the bathroom was the shower and bath plug. I had a bath of the night time and I noticed that the water in the tub was going down! I tried taking the plug out and back in and turning a dial above but nothing seemed to work! The shower also dripped constantly when the bath was being run and for about 15 minutes after turning the tap off. Comfortable bed and a good nights sleep! Hotel was nice but very old fashioned, some areas could do with a lick of paint. Beautiful hotel though and fantastic location. Not too close to main area but close enough to walk to pier and town. We would stay here again. Also had the afternoon tea on Saturday afternoon. Staff were friendly but very quiet, had to ask them to repeat themselves a few times. Food was nice! Didn't eat any of the cakes as all had dark chocolate on it.

"Best Hotel in Eastbourne."

5
katesparker, Horsham, United Kingdom 22/01/2018

Another fantastic stay here. We had a fabulous family room. Modern decor in room and comfortable beds. Kids loved the breakfast. Staff friendly and very helpful. Best hotel to stay in Eastbourne. Thank you

"An excellent stay"

5
Peter H, Cotignac, France 18/01/2018

This is a large hotel on the seafront and you would think it was a typical seaside coach destination. You would be wrong. The new management are doing a lot to the hotel with room refurbishments and good food and I am sure it will become one of the top hotels in the are within the next couple of years. We had a lovely room with sea view, a meal in the bar that was as good as many restaurants, and a great breakfast. Very friendly staff and a great attitude

"Splendid"

5
User 18/01/2018

Great hotel.great breakfast.perfect location.staff very friendly. Really interesting and pleasant area.easy to get in or out of town.slept with the sound of the sea and the song of the full and the wind whistling around the womble

"What a difference a year makes..."

5
Loopyloo04, London, United Kingdom 14/01/2018

This was my third year at The Lansdowne for Christmas and I was staying with my daughter in one of the newly refurbished rooms. I was not disappointed! The room was spacious and the decor very en vogue giving the room a boutique feel. The staff, as ever, could not do enough for us and were all charming. The biggest improvement to the hotel were the newly refurbished function rooms, the decor was well chosen and the furnishings just exquisite. The updating of this hotel is being done quickly, efficiently and beautifully so a big well done and we look forward to visiting it veryu soon to see yet more changes - all for the better!

"Xmas party! "

5
User 12/01/2018

I attended one of the themed Xmas party nights at the Lansdowne hotel and it was brilliant! I decided to stay over and the room was beautiful. Clean spacious warm and comfortable everything you could wish for with the added bonus of the most amazing sea views. The food was excellent, highly recommend the full English breakfast. Location is perfect bring close to the town centre and also being able to walk along the promenade to take in the scenery is wonderful. All the staff were polite and friendly overall a fabulous stay I highly recommend this hotel.

"Olde worlde grandure"

5
paulnpaula, Lancashire 07/01/2018

Hotel sits in prime position on the sea front... it's been in the same family for over 100 years and to be honest the rooms could do with upgrading however for the price paid and the quality of the food, it's like an old pair of shoes that you always wear despite having New ones in the wardrobe... it makes you feel Good!

"Great New Year !"

5
SANDRA T, Windsor and Maidenhead, United Kingdom 04/01/2018

My 3rd visit to the Lansdowne in 2017 and it gets better every time! Please don't change anything. After 40 years in the hotel business I can firmly state you have the perfect mix of old and new, excellent atmosphere, with attention to detail and well trained friendly staff. The weather was shocking so we had to stay inside for 2 days! However we were supplied with endless amounts of extremely good food and drink and got to know fellow guests from all walks of life finally joining together on the dance floor to welcome in 2018. It was my friend's first visit which she thoroughly enjoyed. I will be back in the Spring. Thank you to the management and team for all your hard work. Sandra T ??

"New Year break"

5
Alan N, Haywards Heath 03/01/2018

My wife and I have just returned from a really good New Year break. We found every part of the break excellent. Food, service and room really good and the other guests every pleasant. We also went to the local pantomime which was very goodWe wil probably book for next year and maybe in the summer as well.

"Festive Afternoon Tea"

1
605jay, London, 01/01/2018

My group of 13 were booked for their festive afternoon tea. When we arrived we saw that we the tables were a mixture of side tables and others with a tablecloth thrown over them surrounded by some chairs and sofas. We thought this was unacceptable and asked for proper tables. The Manager, Elliott, said it would take 20 minutes to put proper tables together and we agreed to wait. We were reseated in a nice room but after 45 minutes no tea had appeared. When we went to look for someone to ask, we were told that it was out fault that we had no tea as we wanted to move and that delayed everything. After a few more minutes some of us received teas but no food. I went to find someone but were told all the staff were attending to another room as they had a party later that day adn they would get someone to us when they could. After another half an hour, rock hard scones were put on the table with some biscuits and a few sandwiches. We again went to find the manager who told us again, it was our fault as we had originally wanted to move. I complained about the food and he reluctantly came to the table and saw the bad quality of the food. When we challenged him, he mumbled an apology and then after more conversation he then said we should not pay. He then disappeared and just left us there. When we gathered our coats to leave he was hiding behind the reception! I run a number of social events in Eastbourne and have never had that kind of bad service. Totally unprofessional staff and service. Would give zero stars if I could!.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jay, Thank you for posting your comments on Trip Advisor. We are very sorry that there was an issue with the food quality and service during afternoon tea at the hotel. I am currently investigating the report with my Duty Management Team. Kindest Regards, Jamieson Berriman

"A lovely Christmas Break"

5
Charlesmalcolm, Eastbourne, United Kingdom 30/12/2017

We stayed in a Seaview room for four nights over Christmas. The room was perfect, large and comfortable with all the facilities we needed. There are several lounges on the ground floor which are very comfortable. There is a good sized bar area where snacks and food are served. All the staff are very friendly and helpful and they go that extra mile to assist the elderly. The restaurant is large and comfortable with excellent service although some of the newer staff struggle at times understanding basic English. The food was on the whole varied and good but on a couple of meals we found the meat very tough, namely the duck breast and lamb. Overall we found this an excellent Hotel and have booked again for next Christmas.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Charles, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am glad you had A Lovely Christmas Break at the Hotel, enjoying the comfortable lounges, excellent food and wonderful service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A little gem"

5
Squirrels2318, Eastbourne, United Kingdom 27/12/2017

The Lansdowne Hotel is an Eastbourne gem. It is opposite the Wish Tower Gardens and the beach; the hotel is so comfortable and relaxing. Room 235 was bright,warm, welcoming and a good size. Two comfortable chairs in which to sit and watch the sea-front world go by. The restaurant served good food and the staff were very friendly. Relaxing and cosy lounges to enjoy coffee and chat.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Squirrels, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased that you enjoyed your stay, commenting positivlly on the good food and friendly service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Pre Xmas Family get together"

4
John D T, Orpington, United Kingdom 22/12/2017

Booked for a party of 8 with festive dinner & overnight stay. Friendly service, great food, live music and a comfortable nights sleep. Was not disappointed.Rounded off with a great English Breakfast and leisrely 11.00 check out. Will definitely come again.

"Very Good"

5
briandB3971MG, Hemel Hempstead, United Kingdom 21/12/2017

I could not fault this hotel the room and service was very good. I would have preferred a bigger Varity of starters for the evening meal, as the soup was tomato and I am not allowed to eat tomatoes, but this was a minor problem the main course was serviced well and was very good.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Brian, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. So pleased that you could not fault the hotel and the very good service. Delighted that your meal was to your satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"friendly hotel"

5
mgZ6372BQ, Bedford, United Kingdom 21/12/2017

Very helpful staff and the hotel has a very good vibe. Ideal for solo travelers with plenty of seating space in the hotel's several lounges. Looking forward to my next stay as I have always received a warm welcome on arrival.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear mgZ6372BQ, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you felt the great vibe of the hotel and were well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Happy Stay"

4
O8106WOanthonyh, Seaford, United Kingdom 20/12/2017

Excellent stay, attentive staff, clean rooms. Bathroom a little stayed. Could improve on the tea, not much flavour ! Overall a very enjoyable experience, would stay again. Breakfast was very good with a lovely outlook on seafront.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Anthony, Thank you for posting your kind comments on Trip Advisor. Very nice to hear that you had a HAPPY stay and would stay again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Rest assured"

5
TheEnglands39, Caerphilly, United Kingdom 18/12/2017

Midweek overnight stay was perfect. Easy check in. Easy parking on the seafront. Great room with sea view. Comfy bed. Great buffet breakfast. Would definitely stay here again and would highly recommend.

"Christmas Party Night Sleepover"

5
beckyjlittle, Hastings, United Kingdom 17/12/2017

I booked a single room with sea view as I was attending my works Christmas party at the hotel and decided to stay the night rather than take a taxi home to Hastings. It was the best idea I have had this year! The room was beautifully decorated and impeccably clean throughout. The L-shaped design was a very welcome surprise, with an extremely comfortable chair to sit and admire the sea view. The bed was also very comfortable and I enjoyed a great nights sleep. The Staff were welcoming from arrival, throughout my stay and on checkout. The buffet style breakfast was also great. With a ten minute walk to the shopping centre, I even managed to fit in some last minute Christmas shopping. It was an enjoyable experience from start to finish and I will be booking again in the not too distant future and bringing my partner with me.

"Hazel"

5
hmwiggan, London, United Kingdom 14/12/2017

Stayed in room 122 with my disabled son this room was refurbished very clean 3 steps to not A problem my son not an morning person was able to stay in room till 1pm foc.was not charged for room service was given heater for my son till heating came on staff very helpfull have stayed at other hotels in eastbourne but have found this the best .only hotel i will stay with my son

"Good value, clean hotel with helpful staff"

5
neiln196, Sevenoaks, United Kingdom 10/12/2017

We would recommend this hotel to anyone looking to stay in the Eastbourne area, with a lovely Italian restaurant just around the corner. Our room overlooked to sea and the rooms are large and airy, the staff are helpful and the whole visit was excellent

"December Delight"

4
diane m, London, United Kingdom 06/12/2017

We stayed at the hotel last night (Tuesday). It was a return visit as at a Ladies Night earlier in the year we were lucky enough to win an overnight stay in the raffle. We had a very enjoyable stay. The hotel was warm and welcoming , beautifully decorated for Christmas . Our room was spotlessly clean and very comfortable. Prior to dinner we had a drink in the bar and were served by the ever friendly Heather who remembered us from previous visits, this lady has an amazing memory and as always is a credit to the hotel. We then enjoyed an excellent meal in the restaurant. The food was well presented , hot and tasty. I had one of the best tomato soups I have ever tasted. After a good nights sleep we enjoyed a very good breakfast .Once again everything was hot ,plentiful and tasty. The Lansdowne is a very comfortable ,welcoming hotel with friendly,helpful,professional staff. All you need for a lovely break anytime of year.

"It was very good visit"

5
IgorG855, Moscow, Moscow City, Russia 05/12/2017

I think It is very good hotel with very good and hospitable staff and their attitude to guests was wonderfull I strongly recomend this hotel Marvelous dinner and very tasty breakfast Room was comfortable and clean ,

"Does what it says on the can"

4
Dave Stan C, Bedale, England, United Kingdom 05/12/2017

A group of us have a weekend here every November. It's very convenient for the Mission Worship conference. This year the Hotel was very busy with lots of private bookings and an 80+ strong Bridge Tournament in the Hotel. Despite this the staff were still able to provide the expected level of service. As ever the Hotel is comfortable and recently renewals have returned standards to where one would expect them to be. The Dining Room's new Manager did an excellent and humorous job despite being well busy. A reasonably priced good 3*** place of rest and relaxation. Only lack is a fitness suite!

"Comfortable hotel"

5
Jayne G, Stafford, England, United Kingdom 03/12/2017

Nice hotel at the quieter end of town. Staff very pleasant. Very good breakfast, cooked fresh and there was a good choice. Nice lounges to relax in with sea views. Will definitely stay again when next in Eastbourne.

"Top restaurant, drab accommodation. "

3
frenchteddywww, Paris 01/12/2017

I wish their restaurant, the Devonshire, could be rated independently. I would have given it five stars. The chicken tureen starter was delicious, with interesting texture and spices. Making a chicken paté taste good is quite difficult and the chef did a great job. We also enjoyed the slow cooked lamb shank, served on a gratineed mash, with braised vegetables and a rich gravy. I also indulged with the triple chocolate square. A delight. Merlot by the glass was excellent and service impeccable. I would warm up the bread to make the experience perfect. The rooms are another story. I had booked a seafront view double, which was passable, however dated and not up to what the illustrations make believe. The windows were filthy and spoilt the charming sea views. Needs a total refurbishment. Poor bathroom amenities. The reception staff are helpful and overall charming. They can only work with what they have.

"Afternoon tea at The Lansdowne"

5
Tim L, London, United Kingdom 30/11/2017

Afternoon tea at the Lansdowne is a charming break in a stylish, old world atmosphere. The service is polite and welcoming. We were allocated two comfy sofas by the window in a nicely styled sitting room (not the restaurant) and had the place to ourselves. It was relaxed and comfortable and nicely adorned with Christmas tree and festive decorations. Hot drinks were served promptly but there was a lengthy wait for the food selection. This wasn't really a problem as it set a nicely relaxed mood and gave us opportunity to chat and read a few mags and newspapers. A tray of delicious sandwiches, macaroons and assorted chocolates and biscuits arrived after about 30 minutes. Two types of scones with clotted cream and preserve topped off the tasty selection. It was worth the wait. The Lansdowne is a large and extensive hotel with lots of rooms and alcoves to enjoy. The staff were friendly and helpful. We'd have no hesitation in coming again. Thanks for a lovely afternoon tea.

"Wonderful Sea Views"

5
happytraveller65_12, Polegate, United Kingdom 28/11/2017

We stayed on a bed, breakfast and evening meal basis and i was very impressed! I hadn't realised we were going to get a sea view room with our "Travelzoo" offer, so it was a lovely surprise! The room itself was large and spacious with views of the sea and the Western Lawns. The public areas were all comfortable and welcoming. The evening meal and the breakfast was lovely. Couldn't fault it....

"Excellent, we loved our stay"

5
shj4444, Eastbourne, United Kingdom 26/11/2017

Stayed from 20th nov until 24th nov 2017 and thoroughly enjoyed our stay. We had room 116 which was superb with a excellent view of the western lawns and the sea. The hotel is mile away from the pier and the main restaurants in town. What made this hotel is the staff once again there amazing, the food in the restaurant was top notch and the breakfast is lovely. But a special mention to Helen the bar manager she can really not do enough for you and has a very easy manner that made me and the missus feel very welcome and comfortable. Old school service, you just can not beat it. Thank you all

"Smart, well situated"

4
The3holidaymakers, Sussex 26/11/2017

Got a good deal on booking.com website for short notice stay. Good clean and comfortable room. Good reception. Breakfast very good, with pleasant and efficient table service - on one occasion (I stayed two nights) too efficient, clearing away my coffee while I was getting a croissant from the buffet! Genuine apologies and tasty top-up offered.

"A few days in Eastbourne"

5
rw656, Uckfield, United Kingdom 26/11/2017

Just three days - had a large room with shower on suite everything virtually pristine and very comfortable. Several lounges overlooking the front all inviting to come and sit down and relax. There was prompt service for coffee or tea - wide selection to tempt me. A self service breakfast with more selection than could possibly be wanted. Dinner was waiter service- a fair choice for all the courses - we'll presented food and I enjoyed my choices

"Home from home"

5
heyshotthouse25, Petersfield, United Kingdom 22/11/2017

We have been going to the Lansdowne hotel for some years now, normally just prior to Christmas. We have got to know the hotel and some of its staff, quite well, and enjoy the excellent facilities and food. The hotel is well placed on the seafront ,within easy walking distance of the town,shops and restaurants. It has a wonderful easy charm, and accommodates most people's needs, we will be back again next year, looking forward to it.

"Old school charm"

4
Ken D, London, United Kingdom 21/11/2017

Went here with my father for a two day break - while it doesn't have the history of the Grand next door, also the lounge/restaurant areas don't really compare, and maybe the rooms are a little bit lower key decor wise, it is extremely reasonably priced, and all of the staff were extremely friendly and good at their jobs. I had an issue with the hot water on one of the days I stayed but nothing that spoiled my stay - would definitely consider going here again.

"Vintage Afternoon Tea"

5
User 21/11/2017

We recently visited the Lansdowne to try their Vintage Afternoon Tea served in vintage old china and same kind of stands . On arrival we were sat in the comfy lounge and attentive waitress took us to our reserved table , laid with a vintage cloth and old china all nicely presented . The waitress took our order and few minutes after she appeared with our loose leaf tea for both and the vintage high tea . It was truly spectacular. Small pastries and sweeties along with homemade scones and nicely rolled sandwiches on an artisan bread. All was fresh and tasty . Scones were still warm and even though we didn't get hold of them until almost the end they were still nice and tasty . I would highly recommend for anyone as I took my sister and she throughout enjoyed it . We will 100% be back soon .

"Pleasantly Surprised "

5
User 20/11/2017

We booked the BW Lansdowne Hotel using Tesco Vouchers. £60 for 2 nights 17/18th Nov. For this we had room 230 standard double at back of hotel. Very comfortable. Like other guests poor water pressure and hot water took a while to come through. Check in/out very good no issues. Food of a good standard at a very reasonable price. All staff very good ( Reception/waiting staff/ bar staff ) well done Helen in bar. Booked garage for 2 nights to park car £8 ??. Lounges very comfortable and quiet. Myself and my wife both had a chat with Jamieson (keep it up.) Overall we had a very relaxed stay and will definitely be back. Thanks.

"Amazing Customer Service"

4
Andy L, London, United Kingdom 20/11/2017

My family stayed at the Lansdowne this weekend and sure there were a couple of issues but i cannot fault the front of house staff or management. The food at the bar wasnt great and we had to send it all back and without any hesitation from Helen at the bar fresh food was cooked and the cost removed from the bill the replacement was fine. There was also an issue with my booking (that was done via Hotels.com so not the fault of the Hotel the Duty Manager and Suzanne worked hard to sort a room out for us and managed to provide one and due to the hassle was offered half price for the night so again i am not going to give any negative review the Breakfast was great one of the best hotel hot breakfasts i have had and to know the eggs are free range is always a plus for me. the Rooms were in good order and everything worked! the moment we got back home we booked again for Christmas! so cheers to all at the Lansdowne see you for Crimbo

"Great hotel...but"

3
Tracy M, Romsey, United Kingdom 16/11/2017

Firstly, the positives. I was born in Eastbourne so have many happy memories of this location, and visit hotels on the seafront on a regular basis when visting family. The rooms are clean, service and staff friendly and amazing views from front rooms. This has an old school charm hotel, better suited for the older clientele, but is kept in good decorative condition throughout. Food is good, but not great, but that is reflected in the price paid. The reason for my lower rating is the misinformation I was given on booking in, which resulted in me being issued a £35 parking fine. On checking in, I asked about parking ( as in the past, seafront hotels sell you a parking permit at a discounted rate ). I was told, parking was not a problem as was free until April. However, on checking out, I was horrified to see I had been issued a ticket. I questioned this with the hotel who then told me, some areas are free and some not. Well, why didnt you tell me this at the time? I would return to this hotel again, but will definitely not ask their advice on parking again!

"Afternoon Tea"

2
juliehowe105, Eastbourne, United Kingdom 15/11/2017

Once a month my daughter and I visit different places for afternoon tea. Today we visited the Landsdown and were disappointed. The waiter was very smart, we were given no plates to eat off, the scones were rubbery, the victors sandwich solid, rye bread was old and the chocolate eclair off. The tea was good.. Whilst we were eating another lady and her daughter arrived for afternoon tea the same waiter draped a tablecloth over their table ( not on ours), asked what sandwiches they would like, offered hot chocolate (we only offered tea or coffee) and they had a plate to eat off. They had a voucher for theirs do laid less than us. Never again.....

"Comfortable weekend break"

5
Jessica B, Weybridge, United Kingdom 14/11/2017

I booked a weekend break in the hotel through TravelZoo - thereater I contacted the hotel to see if it would be possible to have a sea view room which they said would be no problem, at no extra charge. The room was large and clean. The deal included a 3 course evening meal which could not be faulted! The hotel has bags of character, and plenty of nooks and crannies in which to relax and unwind. We would happily stay again.

"Quite simply 1 of the best well run hotels I've EVER stayed in"

5
tsfootie, Basildon, United Kingdom 13/11/2017

1st Class tip hotel to stay. From the moment I phoned to make the booking, until the second we left, I couldn't have wished fo anything more. Will most definitely be returning next summer. Keep up the high service you have set.

"Second Visit This Year"

4
stevejen2016, Maldon, United Kingdom 13/11/2017

Having stayed here in April we decided to re visit with friends for a weekend away. We have to say on the whole we really enjoyed our stay here. Unfortunately whilst we were staying here there was a conference going on and they seemed to take the hotel over. We are non smokers and found that each time we left or returned back to the hotel we were faced with several people smoking and blocking the steps to the hotel - some were even sat on the steps making it even harder to get by. We noticed that one evening when we returned there were numerous empty cups etc left outside the hotel which we assumed was by the smokers and it did make the area look very untidy. Our only other gripe was the amount of heating in the room. On the Friday the heating didn't come on in our room until early evening so we assumed the heating was on a timed basis. On the Saturday we arrived back to the hotel late afternoon and found the heating wasn't on and the room was quite chilly. We assumed the heating would be on in the evening but this didn't seem to be the case as no heating when we left at 6.15pm and nothing when we got back at just after midnight. On the Sunday morning the only heating came from the heated towel rail in the bathroom. Not ideal on a cold November morning. Having said all this the staff are pleasant and the breakfasts are very good. The rooms are very clean and well laid out with all the usual facilities. The hotel is sited directly opposite the sea front and within walking distance of the town and pier. Would visit again but if during winter months would be looking to enquire about their room heating arrangements.

"Brilliant stay at great hotel"

5
SalopLadandLass, Shrewsbury, Shropshire 07/11/2017

We went to Eastbourne on a 5 day GB Tours holiday in the middle of October this year. The original hotel which we'd stayed at before was double booked so this was a substitute hotel and turned out to be an excellent upgrade. The hotel is on the seafront and close to the town centre and theatres and well appointed with two lifts and powered disabled ramp at the front for wheelchair users. It's also finished to a high standard. We had a warm welcome and received our keycard for our room on the 3rd floor. The room was cosy, clean and a reasonable size with usual condiments tray (2 packets of biscuits!) restocked daily. There was a large 32 inch flat screen tv which made a nice change from the smaller ones often found in hotel rooms. The bed was extremely comfortable as were the pillows,probably the most comfortable we've had in a hotel room. The bathroom was quite large with a good sized walk-in shower and always had hot water at any time of the day.Towels were changed each day. Our room was at the back of the hotel so no sea view but the upside was that it was quiet. The dining room is on the ground floor and a quite comfortable room to eat in as it wasn't large and soulless.The dining room staff were nearly all Eastern European but were very friendly and spoke good Engish and couldn't do enough for us. No one was kept waiting for anything and we had the impression of a very efficient set-up. The food was excellent with breakfast consisting of fruit and cereals, a wide selection of cooked food for a generous fry-up all buffet-style. Toast and tea were brought to the table by the staff which beats waiting for the frustrating toast machine to finish. Dinner was a 3 course affair with a choice of starter, main and desert followed by tea or coffee with an after dinner mint chocolate which was a nice touch. Every one enjoyed the food as there was something for everyone and it was cooked well, hot and appetizing although on the last night the rice pudding option was vegan which didn't appeal to everyone. As this wasn't stated on the menu, some people felt disappointed. There were several comfortable lounge areas where guests could sit and enjoy a drink, talk or use the free wifi, although this is a bit hit and miss depending where you were sitting. The bar is also situated near the lounges although the prices for drinks made for infrequent visits despite the very good draught Guinness. Also there is a room set aside for the entertainment provided at basement level. Overall, I would highly recommend this hotel for a comfortable long or short stay as it is excellent in all the areas that really matter.

"A Pleasant Stay"

4
mlx11, London, United Kingdom 07/11/2017

We stayed on Friday and Saturday evenings in November while attending a Bridge Weekend at the hotel. The cost for dinner, bed & breakfast was £122.50 per room per day. Our bedroom was large and comfortable. The downstairs reception rooms were particularly well laid out and inviting. The food was fine and the service was exceptionally friendly. The beach is a short walk across the promenade and the town centre can be reached on foot in about 15 minutes. We had a very pleasant stay. One odd thing is that the lovely staff didn't seem able to cope with other than routine circumstances. We asked for one glass of wine at dinner but all we received were two clean wine glasses and no sign of any wine. So we tried in the bar after we had finished our dinner. The place wasn't busy by any standards but the member of staff behind the bar seemed exceptionally stressed.

"Afternoon Tea"

5
rosebee2015, Brighton and Hove, United Kingdom 07/11/2017

A delicious tea of sandwiches,scones with jam and clotted cream and a selection of cakes, all four of us thoroughly enjoyed it, friendly staff, what more could you want, would we go back.....definitely.

"Excellent value"

5
Julie B, Derby, United Kingdom 05/11/2017

We stayed here for 2 nights while visiting family in the area. The room was excellent. Spacious, clean and comfortable. Breakfast was delicious, and I was happy to be able to order, and receive, poached eggs on gluten free toast. The choice and quality of the breakfast menu was first class. Every member of staff we spoke to was helpful, polite and professional. We will definitely return next time we are in Eastbourne.

"Our short stay"

5
User 28/10/2017

Absolute gem of a find. Mum wanted to visit her elderly relatives in the southeast before they pop off and I booked two single rooms here. From the moment we arrived, the personal touch was just superb. Clean rooms, well presented with sea views and very attentive staffed who looked after the needs of my not quite so able mother. Breakfast was the usual continental or Full English and the hot food was exactly that! Would I come again? Yes, without hesitation. Cheers for helping to make it a very happy break for us.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kev H, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We delighted you had a very good break and were well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great value Eastbourne hotel."

5
jason F, Peterborough, United Kingdom 28/10/2017

We stayed here in a very spacious family room that was very clean, well stocked and had really impressive space. The hotel staff are very friendly and helpful. Breakfast was Good with a lot of choice for a family. We rarely sleep well in hotels but BW was actually very comfortable. Location is ideal, being 10 mins walk to the town centre and the pier. On our returns to Eastbourne I'll check out availability here first before looking elsewhere.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jason F, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you slept well and enjoyed the fantastic location. Thank you for recommending the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely hotel with old world charm"

5
Blacksmiths_10, London, United Kingdom 24/10/2017

I have just returned from 2 nights at this hotel with my mum, sister and family dog and we all loved it. The hotel is pet friendly and we were able to eat dinner in the special pet lounge with our dog (how many hotels have a pet lounge?). On the second night, we felt happier leaving our dog in the room on her own and we ate in the main restaurant where the food was excellent and the portions more than generous. We ate food from the bar menu on several other occasions and I particularly liked the way tea and coffee was always served with a freshly baked shortbread biscuit. It is touches like that that make the hotel special. The staff were also without exception extremely polite and the restaurant manager was very professional. We were very happy with our standard rooms. They were newly decorated to a high standard and were very clean and comfortable. One of my favourite things about the hotel, besides its excellent location on the seafront, is the amount of public lounge areas. The hotel is several buildings put together, hence it has lots of different lounges with comfortable sofas and chairs where you can sit quietly reading or chat while you have afternoon tea. It is a large hotel but it actually feels quite intimate and one of the lounges is really charming as it contains old pictures of the family who own the hotel. The other good thing about the hotel is that there is a large loading bay in front of the hotel which made it easy to drop our mother off right in front of the hotel and to unpack our luggage before parking the car further down the road. I will definitely be returning and taking advantage of one of the hotel's low season deals - I am already dreaming about the afternoon tea!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Blacksmiths, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you enjoyed a two night stay at the hotel. I am also delighted you and your dog were very well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Amazing Travel zoo deal"

5
User 22/10/2017

We've just returned from a one night stay here. We booked the Travelzoo deal for £89 that inc. twin room, 3 course dinner and buffet breakfast. It was faultless! Our room was really spacious with amazing sea views and a small balcony...comfy beds...bathroom good...certainly far exceeded my hopes! Evening meal was very good and so was the buffet breakfast. Finally the staff were really friendly and very efficient...thank you for a wonderful stay!! We stayed n room 140!!

"A room with a view"

5
678be, Northampton 20/10/2017

I was recommended to stay at this hotel and a former colleague who stayed also gave it a good review so my expectation was high and I'm pleased to say exceeded! When I booked I was told there was only a “side Seaview room” available but when we arrived I was delighted by a panoramic view of the seafront and we looked directly onto the Mirabelle Restaurant at the neighbouring Grand Hotel where we were due to eat that evening as guests of a friend and business associate, another reason for the stay. The room was comfortable and staff friendly. Due to excesses of the night before I don't think we did justice to breakfast nor got down particularly early but overall I felt the hotel was excellent value and we'd stay again!

"Great little last minute break - super hotel - great staff"

4
KEKBH, Cambridge, United Kingdom 18/10/2017

Visited courtesy of a late deal and was such a great surprise. Lovely seafront hotel, super food, great service, all staff very welcoming and patient even with some of the more demanding guests - food in the restaurant was a very good standard and variety. The bar snacks were fresh portions good and well presented. Lovely clean room - sea facing was a real bonus.

"great views great staff and lovelty room"

5
nick m, waterlooville 11/10/2017

From the moment we checked in, the staff could not have been more welcoming! Two people who stood out from the brilliant staff were Manel in the restaurant and the young lady in reception. Both people could not have been more welcoming or more friendly. Nothing was too much trouble. We stayed 2 nights and had a 3 course dinner on the first night. I had looked for a very good restaurant for the second night, as it was our wedding anniversary. We enjoyed the food and atmosphere so much that we dined in again the Sole was fantastic as was the cheese. The breakfast is also very good and where possible food is locally supplied. Our room was spacious and had a beautiful sea view from the bay window. I would highly recommend this hotel.

"Great single room"

4
Christos99, London, UK 11/10/2017

Stayed here in September and had a pleasant stay. Buffet breakfast very nice and good hotel location with green in front then the sea. What stood out for me though as a single traveller was the good size of the bedroom and bed + sea view. It could easily have been a double but I'm sure it wasnt. This is in contrast to another hotel where I have stayed in Eastbourne, which had an incredably small single room. You can pay for a parking disc but I just parked in the road around to the left where it was free!

"Masonic Ladies Festival Weekend"

4
Victor S, London, United Kingdom 09/10/2017

We came to the Lansdowne to celebrate our Masonic Ladies Festival Weekend. There were 62 in our group and I can honestly say it was one of our best weekends ever. The Hotel staff were efficient and friendly and the function on the Saturday evening deserved a big wow, the food was served to a very high standard by the smartly dressed staff in a very professional manner. Everyone thoroughly enjoyed themselves - well done Lansdowne. Hope to hold another function in the not to distant future. Thank you all for making our weekend a great success.

"Lovely mid week break"

4
User 03/10/2017

We had two lovely seaview rooms, one of which had recently been refurbished and looked lovely. The other room was a little tired but was still comfortable and appealing. Both rooms had nice chairs to sit and look at the view. The toiletries were good quality and the coffee supplied in the room was good too. The beds were comfortable. Breakfast was as you would expect from a buffet breakfast and you could have other dishes cooked to order. One of our party had porridge cooked for her which she declared was delicious. The staff worked hard to ensure we had all we needed and offered things we hadn't thought of like hot milk for the coffee. Much appreciated. One of the reasons we chose this hotel was because it had several nice lounges you could sit and look at the view and this was important to us as we had two more mature members of our party who couldn't walk great distances to experience the seafront. One evening we had a meal in the bar which was excellent and priced reasonably. There were one or two hiccups during our stay in the hotel, but nothing major. What was major was that East Sussex Highways decided it would be a good idea to do some resurfacing on the road outside the hotel in the early hours of the morning on two nights which was obviously disruptive to sleep but that is hardly the hotel's fault.

"Lovely place for a weekend break"

4
wickhamavenue, Surrey, United Kingdom 03/10/2017

Enjoyed a very comfortable weekend at this hotel with a lovely two aspect sea view room - well worth paying the extra supplement. The staff were all very helpful and the food and wine very good for a large hotel. We were blessed with excellent weather but there are lots of sites to see and explore in this vicinity.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Wickhamavenue, Thank you for posting your kind comments on Trip Advisor. I am delighted that you had a enjoyable and comfortable weekend at the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Better than expected"

5
Juste_Freim, London, United Kingdom 28/09/2017

We came to Eastbourne to celebrate husband's birthday. And stayed in family room, because we traveled with our little one. As soon as we entered hotel receptionist was very polite and warm. As soon as we saw our room we were sure that we picked the right hotel. Room was huge with bathroom and 2 toilets. Very clean room and very comfortable beds. It was a shame we stayed there for only 1 night. Breakfast was very tasty as well. I would give hotel 4 stars not 3. Can't even compare with other 3* hotels we stayed. I am highly recommending this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Juste_Freim, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We delighted in the way you titled your review, we try hard to exceed expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Recent stay"

5
User 27/09/2017

Stayed four three nights as a last minute thing excellent hotel, with friendly,efficient staff lovely room couldn't get a sea view but our room was excellent clean a credit to the maids they do an excellent job. The restaurant was amazing we have stayed in other best western hotels but this one was beyond our expectations absolutely 5star for the food and service. Will definately recommend this hotel to everyone and will be coming back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Linda H, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased that you stayed three nights at the hotel and enjoyed the friendly and efficient service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Better than expected"

3
BirminghamSunseeker, Birmingham 27/09/2017

Although this hotel is a bit faded, we were surprised how much we enjoyed our stay. Our room was large and well furnished. The beds were very comfy. Bathroom good size with free toiletries. Very quiet too. Good location overlooking the sea, lovely walk along the promenade to the pier. No hotel parking, but free parking in roads at rear and side of hotel. The restaurant manager was welcoming guests into breakfast. He was very friendly and attentive, looking after the less mobile guests. Breakfast good. Selection of fresh fruit, hot buffet, and extra items could be ordered too. We would certainly stay here again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear BirminghamSunseeker, Thank you for posting your kind comments on Trip Advisor. I am delighted that you enjoyed your stay and were so very comfortable. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"lovely stay"

5
tonyandang, London, United Kingdom 26/09/2017

Booked for one night but when we arrived and saw the hotel and room decided to stay for two nights.We had a large sea view room with bath and shower. The only negative point was the low water pressure for the shower. The bed was very comfortable and the view great..The breakfast was a good selection and hot. The staff were all very helpful especially Caly on the front desk.All in all a good place to stay with parking in the side road free all day.

"No complaints"

5
Graham B, Buckingham 22/09/2017

Stayed here for two nights and was greatly impressed. Location is good with fine sea views and no problems parking. The staff in the restaurant, reception and bar were all very good. The room was a good size and the bed was clean and comfortable. Evening meals were lovely and not over priced and the breakfast was also superb. In all the whole experience was excellent. Congratulations to the management for having a well motivated and professional team. We will be back.

"Typical English style"

4
ikwilweg2015, Almere, The Netherlands 21/09/2017

Hotel naar te sea; bit old but well maintained. Very nice staff. We had a family room with was quite big. Good beds and bathroom. Everything was clean. Breakfast was buffet and lot of choices. Constantly filled with new (warm) food. Hotel is at the side of the city but you can walk easily towards the centre. Parking in front of the hotel for £1 per day (ask at the service desk).

"Relaxing at the Lansdowne"

5
User 19/09/2017

We just love staying at the Lansdowne! It's home from home for us and as I sometimes stay on my own, I know I will feel relaxed and happy there. Surroundings, staff and food are all perfect for us. There are plenty of easily accessible places to visit and things to do nearby. Parking is easy and cheap for such a lovely resort and there is ample parking very near the hotel too.

"Very friendly and helpful staff"

5
User 18/09/2017

A stones throw from the beach this Family run hotel feels home from home the staff from the General Manager down are genuinely polite friendly and helpful, the rooms are clean, tidy and comfortable The food is well cooked tasty and reasonably priced. The afternoon tea is not to be missed All this while retaining a unique qwerkyness to the overall hotel accommodation

"Great seaside resort"

5
Julia181741, Pembroke, Canada 14/09/2017

The staff at the hotel was very helpful. We had a beautiful room overlooking the English Channel. The beds were comfortable and there was no noise from the traffic. The breakfast and the dinners at the hotel were very good and a reasonable price. It was a lovely walk along the promenade that was just across the road from the hotel. Downtown was an easy walking distance and the hotel supplied a map indicating where everything was.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julia, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you titled your posting in this way and enjoyed our great offerings at good value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A good stay"

4
travelmaniac18, Essex 13/09/2017

The hotel is well located on the promenade. Our room was large and comfortable. Staff were helpful and courteous. Overnight parking on the road cost just £1. A perfect overnight stay. (We did not take breakfast.)

"Genuinely surprised and impressed"

5
User 13/09/2017

What a fantastic hotel! We had room 332 with sea views - shame we couldn't get on the balcony but I think thats for H&S. The bed is huge - basically two single beds put together. The hotel was in great condition/high standard - the staff were so friendly and couldn't do enough for you. There is a pet lounge if you want to take your dog to breakfast/dinner which they will set up separately to the main restaurant. I genuinely can't find a fault. My husband, pooch and me all had a wonderful 2-night stay. I recommend you pop next door to The Grand for cocktails pre-dinner. We ate in the Lansdowne on the Sunday night and food was delicious. They even sell Chapel Down sparkling wine which is one of my favourites. I would say that at 40, I was easily the youngest person there by quite a few years but that didn't bother us. Makes the hotel quite a peaceful place.

"Excellent"

5
User 12/09/2017

One of the very best hotels I've had the pleasure to stay at, the service was excellent, food was also excellent, nothing was too much trouble. The location is fantastic a very short walk to the beach. We would definitely stay here again.

"Lansdowne Hotel"

4
Wendy R, Colchester, United Kingdom 08/09/2017

Spent a couple of nights in this Victorian hotel. Excellent breakfast, evening meal menu looked good and varied but we didn't eat in the hotel. Room was large as was the bathroom. Well situated for walking around the sights of Eastbourne and travelling to other places of interest by car.

"Slept well."

3
Hannah W, Marlow, United Kingdom 07/09/2017

Enjoyed stay except for snacks and breakfast. My fish cake was overdone and dry in the centre ( had it been left too long to be kept warm in oven?). Water from husband's poached eggs left asparagus and sauce swimming in water. All items in hot choices for breakfast were lukewarm. Obviously the hot water keeping them warm was not hot enough. Husband's second pot of coffee was clearly made from already used coffee grounds and was not hot. In summary, the kitchen staff need to pay attention to detail.

"The Food and service at the Lansdowne (currently staying here)."

5
AHH, Pooh country 05/09/2017

Love this Hotel The Staff are very friendly and efficient.Nothing is too much trouble for Reception,Housekeeping or restaurant teams. The FOOD is worthy of a michelin star * ore at the very least a red R. Staying here until the 8th Sept 2017. I shall definitely be back

"Not very dog friendly at all!"

2
MavisBoy, Brighton, United Kingdom 04/09/2017

The best thing I can say about this hotel is that the location is great - with the lawns and sea immediately opposite. Parking was also easy and cheap at £1 a day. As for the hotel itself - the rooms are a decent size but rather basic and beige; the temperature in the hotel seems to be set to 'boiling' at all times; the breakfast was poor and overpriced; and the decor in the rest of the hotel is very dated and frankly a bit depressing. The hotel also prides itself on being family run but there was no feel of this at all - nobody seemed to care about the place or its guests' comfort (apart from the housekeeping staff who were lovely). However, at the relatively low nightly rate we could put up with all this. My main problem was that we specifically chose this hotel as it was advertised as being dog friendly and we wanted to take our dog with us on our break. I had specifically asked for a first floor room (so that his little legs could climb the stairs with ease) and we were given one on the third floor. The room had no dog bowl or fridge for his food. The hotel advertises that it has a special pet friendly lounge for guests - however, unlike the other four spacious lounges which are all facing the sea, this pet friendly lounge is basically a couple of sofas in a dark corridor where the computer is. We were told that we could eat our meals there - as the hotel does not allow dogs in any other public areas such as the restaurant or bar - but there was no way on earth we would have sat there for a meal and we didn't see anyone else doing so. Basically then, this 'dog friendly hotel' means that your dog is allowed in your room. I'm afraid we will be trying a different hotel - which will hopefully be genuinely dog friendly - on our next trip to Eastbourne.

"Overpriced and dated"

3
gillianjoslin, Braintree, United Kingdom 03/09/2017

Having previously stayed at this hotel several years ago, we didn't think twice about re-booking when we needed an overnight stay in the area, sadly the hotel is now very tired, especially the corridors, we were on the first floor and the carpet is worn there was a hole in a door, and paintwork chipped. Our room smelt musty, and the bathroom was dated, I think well overpriced for the £160.00 we paid for bed and breakfast. The breakfast was very good, and the staff on reception were friendly and professional.

"Happy Holiday"

5
50asher, Luton, United Kingdom 28/08/2017

We stayed at the Lansdowne Hotel from 10th - 17th august. We had a lovely large room with a sea view. The staff were very helpful and kind. the breakfasts were very good. one small criticism - We had dinner in the dining room each evening and there was quite a bit of repetition. Especially in the choice of soup and the roast. we hope to stay here again sometime.

"enjoyable would stay again"

4
wantadeal, kent 26/08/2017

the room had a sea view had everything we needed , it was a bit dated but was clean although it was busy it was quite quiet.breakfast was good but its a shame the foreign waitresses do not understand what you want, we asked for earl grey tea she said yes and gave us normal tea but breakfast made up for it

"Disappointing and totally overpriced"

1
User 26/08/2017

I've stayed one night in the Landsdowne Best Western in Eastbourne. I usually choose a Best Western Hotel when I need a room, and as the other Best Western in town was booked out, I chose Landsdowne. Used to a good middleclass standard in Best Western Hotels, this one only disappointed me. First the positives: The Lobby and the complete ground floor area are in a very tasteful, old English style that gives you a cosy feeling when you come in. That's already it with the good sides, cause otherwise the Hotel was one big disappointment: My 3rd floor single Room was priced at a massive 90£ B&B, so I expected something pleasant. That was not the case. The Room was small and extremely dated, if the small flatscreen woundn't have been there, it could look exactly the same in 1976. The bathroom was extremely basic and cheap, not at all 3 Star Standard. The Shower was hardly working, the picture attached shows it's MAXIMUM power. The Bed was ok tho. Now to the services. The receptionist was friendly enough, still have seen friendlier ones. I also had dinner in their Hotel Reastaurant.... matched with my impression of the Hotel. The waiters weren't capable of holding a normal waiter-guest conversation in English, stammering some hardly understandable words to ask what you wanted. I'm not someone to pick on a slight accent as I'm no native speaker myself, but these waiters either didn't know the language at all or had a major speech disorder. They didn't ask me if the food was okay when clearing the table, otherwise I would have told them that the duck was the chewyest, worst cooked bit of meet I have eaten in a while (and im not too picky with that). The breakfast confirmed the Hotels standard again, The bacon looked old and wobbly, the fried egg was awful and due to malfunctioning cereal spenders, the Cereal stand was one big mess. Also they charged me the maximum price for a single room without sea view, claiming that the bank holiday weekend would demand such (reckless) prices.... This was my first and last stay in this Hotel, I reccomend you to choose the other Best Western at the Royal Parade in Eastbourne, I've stayed in that one as well and it is far better.

"Nice "

4
186459And123, Caerphilly, United Kingdom 23/08/2017

A typical British sea front hotel and all the better for it. Visited in the days leading up to the air show so had to park off the sea front. Very good price for a nice size room ( a sea view room would be lovely ) .The staff were nice and friendly . The only down side was the bar meal ,I had a beef sandwich which was literally a single small sandwich a few people were also complaining but it would not stop me staying here again .

"Comfortable and excellent value."

5
Michael K, Chelmsford, United Kingdom 22/08/2017

The Lansdowne is close to sea and a walk from the pier. The view from the hotel is great, Parking is plentiful in the street around the hotel. The staff are very friendly and we were looked after well. The food is good quality. Overall a very comfortable hotel with very good service at a very pleasing price.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Michael K Thank you for reviewing our hotel and for your five star rating. We are pleased that you found it comfortable and with good service and at the right price! All three of these things are very important to us and our guests. We look forward to welcoming you again soon. Kind regards, Catherine Clifford

"Airbourne"

3
Valerie T, Eastbourne, United Kingdom 22/08/2017

Popped in here for lunch and a drink whilst watching the planes. Special lunch menu was lovely and extremely generous so shared the cod and chips. Best batter on a fish ever. Very light and very fresh fish. Would definitely return. Hotel undergoing some refurbishment and as a lady had fallen down the stairs was difficult to find the loos. Bit of a rabbit warren. Hope the lady was ok. Manager extremely efficient in dealing with this although the gawkers were annoying

"Birthday weekend"

4
PLEEWELS, Stratford-upon-Avon, United Kingdom 21/08/2017

I have stayed at quite a few Best Western's, as most are independently owned and are all different, unlike most corporate hotels. But sometimes I do worry, what to expect when I arrive! I was very pleased with this hotel, from check-in to our room-we had a great view of the ocean (although a little noisy with traffic in the morning) could not complain. The only negative comment was breakfast -it seemed a bit chaotic on the Sunday and Monday, table not ready, then table wasn't laid up correctly when we were sat down, dirty table cloths and then some food items not available on the buffet and this was mid way through the breakfast service period and not at the end! That said we had a great weekend and would highly recommend this hotel, just work on breakfast service!

"Fine but over priced"

3
User 17/08/2017

This is a fairly standard 3 star hotel priced as much more than that. We stayed as we were attending a wedding. The communal areas downstairs were nice and breakfast was fine. Once you got upstairs though, the age of the hotel became apparent - it's quite run down. Room was pretty small, bathroom could have been cleaner. On our second morning, we were not offered tea or coffee - we had to call over a member of staff to ask after being sat there for 20 minutes and finishing our food, and then again for milk! Not worth £130+ per night for not even a sea view room (a car park!) in a 3 star hotel!

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Laura T Thank you for your review. I am however sorry that you felt this way about the hotel. We have been undergoing a huge amount of refurbishment in our bedrooms over the last 2 years and some are more dated then others, but being a privately owned hotel these refurbishment are ongoing. I am sorry to hear that your bathroom was not up to standard and that the breakfast service was slow. If you had booked a standard room then yes, the view is over the carpark and far reaching views of the downs. We hope that you might perhaps try us again and when you call I suggest you ask for one of our newly refurbished rooms which Im sure you would be very happy with. Kind regards, Catherine Clifford Partner

"A lovely stay"

5
Charlotte B, Southampton, United Kingdom 16/08/2017

I only stayed 1 night, but I enjoyed it a lot! The receptionist was very friendly and helpful, which doesn't happen often as a young woman travelling alone. The hotel itself is lovely, nice old furniture in the room, plenty of tea and coffee, room was clean and the bed was comfy. Breakfast the next morning was lovely, staff were very friendly and I had everything I could ask for. I'd recommend this hotel if you're looking for a cosy stay on the Eastbourne seafront!

"old school hotel "

5
User 09/08/2017

We only stayed one night but it was plesent. The lansdowne is an old fashioned hotel but has everything you need. We had a superior sea view which was a huge room with fabulous views. the bed was a little soft for me but clean with comfy pillows. large bathroom again clean. the evening meal was locally sorced foods (beautiful salmon)and breakfast was very filling and very well cooked. if you are looking for old school try the lansdown.

"Absolute rip-off"

2
User 09/08/2017

I recently stayed at the Best Western Lansdowne Hotel as friend's wedding was taking place next door. For two nights, I paid £280 for an executive room with a sea-view. There was nothing executive about the room, and I got a view of the car park. The hotel is in bad need of an upgrade - it was more reminiscent of boarding school, than one of Eastbourne's foremost hotels. The bathroom was particularly bad - tiny bath/shower with very poor water pressure. The headboard of the bed fell off onto my head in the middle of the night. No fridge/complementary water in the room. From the prices they were charging, I would have expected a much better product. As it was, I would have felt as though I overpaid if I was charged half of what I paid. Absolute rip-off.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Toby D, We are disappointed that you have titled your Trip Advisor review in this way. I am very pleased you stayed with us however disappointed that there was some issues with your stay. Having reviewed your booking I can confirm that you booked a standard room, this was what you were allocated and what was paid for. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will change you opinion and return sometime soon. Kindest Regards, Jamieson Berriman

"Enjoyable Stay at this Hotel"

5
delbarnes2016, Crawley, United Kingdom 08/08/2017

Myself and my Wife stayed here for 2 nights last weekend, we had an Executive Double Room with Breakfast included. The room was very spacious, clean and comfortable with a lovely sea view. The buffet breakfast was superb, the staff were very attentive and the Reception staff were excellent. I thoroughly recommend this Hotel to All

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear delbarnes2016 Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that your stay was enjoyable, great sea views, service and food offerings. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Lovely stay in Eastbourne"

4
lostgirlbrighton2017, Brighton, United Kingdom 07/08/2017

I stayed here for one night with my two sons, we had booked last minute and got a very reasonably priced sea view room on the first floor. The views across to the sea are so lovely because of the beautiful green lawns right in front of the hotel. My children were given welcome packs on arrival with some Haribo in them, colouring book/pencils and a beach ball. This sort of thing costs the hotel not very much but makes all the difference, and all of the staff we encountered while there could not have been nicer. It's a very bright hotel with lots of cosy-looking lounges, and is ideally located being close to the town centre and also to the pier and bandstand. All I would say is maybe during a heatwave don't book a sea view room because there is no air con and you need to be able to open the window and not get lots of noise from the main road. Having said that there was a fan in the room which helped a lot. Also I had read about a games room which would be brilliant for kids, but on closer inspection was told it was already in use and it only has a pool table. Breakfast was great in a lovely bright room, would highly recommend this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear lostgirlbrighton2017, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you enjoyed the your stay at the hotel and your children were happy. I am sorry that on this occasion the games room was not in use. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Good location and easy access to town and local restaurants."

3
topgolfer1, london 03/08/2017

The hotel is in a good position along the seafront, parking was not an issue and very cheap for £1.00 per day with permit, the food especially dinner let this hotel down, breakfast was a buffet style and adequate. The hotel is next to the main road but the views out number the noise. We will defiantly book again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear topgolfer1, Thank you for posting your kind comments on Trip Advisor. I am delighted that you will return, however disappointed to hear that the food your experienced was not to your satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Absolutely fantastic"

5
Judie H, Stafford, United Kingdom 28/07/2017

We were a mixed aged family party of eleven, ranging from 83 to 5yrs. The Landsdowne was the perfect holiday hotel for us. It's situation directly opposite a green lawn for playing football and beyond is the beach. Everywhere is in easy walking distance to the pier etc. the rooms are very spacious and lots of lounges to gather in. Not forgetting the box of games. BUT the hotel staff were just wonderful, nothing was too much trouble right down to the post it notes for a game of Quess who I am ? A huge thank you to the Landsdowne for a very memorable holiday. We'd love to return.

"Bar Food"

5
mjp316, Eastbourne, United Kingdom 23/07/2017

We visited the Best Western Lansdowne Hotel for and evening meal in the lovely bar I had the fish and chips (sourced locally) and my partner had burger and chips (again local produce) both were well presented and tasted great! Neither of us had room for desert! Well worth a visit :-)

"Great sea views"

5
Bobbie D, East Sussex, United Kingdom 13/07/2017

we had a lovely stay at Lansdowne , room was clean and spacious with sea view and good central location to everything. very friendly and helpful staff, Good varied breakfast ,would like to stay again,

"Excellent hotel for all ages"

5
tel4dfamily, London, United Kingdom 13/07/2017

A wonderful welcome on a very wet night; The night porter helped us in every way they could to unload the car and park our car. The Receptionist was friendly and very efficient. Our family room spotlessly clean and large with enough room to move around; The bathroom and toilet again spotlessly clean with water at every temperature you need. We had a personal issue during our stay and the hotel were very supportive to help us solve the issue. Nothing was too much trouble. The breakfast we ate was excellent tasty sausages, nice bacon; very fresh eggs; good selection of food and first class coffee. A highly recommended all round breakfast. Bar staff attentive with wide ranging choice of drinks. Our room was slightly dated but is on the renovation list within the hotel, faded glory but working hard to update. Ooh and WiFi was fabulous.

"Great hotel"

5
judene2015, Greater London, United Kingdom 11/07/2017

Near beach but also near enough to great walks at beachy head. Big rooms great breakfast. Lovely staff very friendly. Parking nearby. Lovely town.had a lovely stay here. Would recommend this hotel if you prefer a quieter stay.

"Spur of the moment choice and very pleased I chose this hotel"

5
Beverly56_8, Farnham, Surrey, England 09/07/2017

I hadn't booked an hotel for Wednesday night as I had travelled down to Eastbourne a day earlier than planned. My room was on the 1st floor and was extremely comfortable. I cannot find a single fault with my one night stay. The bed was extremely comfortable, the shower was more than powerful enough, the room service for my evening meal and breakfast the following morning was perfect! I don't pretend it was the Ritz, but for a very reasonable price I was in a clean and comfortable room and I would not hesitate in using this hotel again. The staff were extremely helpful. I found no fault at all!

"Great stay at the Lansdowne again "

5
Robert3856, Surrey, United Kingdom 09/07/2017

I stayed at the Lansdowne for a short break.  The hotel is right on the front. The hotel was so clean everywhere. The room that I had was massive, there was a bath AND a walk in shower. Unfortunately the water pressure was so bad it was a joke. The staff that I met were all so helpful and friendly.  Special mention should be made for Helen in the bar who remembered me from previous stays. I am sure I have said this before, management look after her, she is good. The WiFi was temperamental I could get it on one device, but no way would it load on another. They had the 999 event opposite on the Western Lawns. I could see the displays from the room. Will be back at the Lansdowne again shortly.

"Family stay with 2 little well behaved dogs"

5
northborneo2017, Birmingham, United Kingdom 05/07/2017

We were given a seaside room which was spacious and accommodated our family of 4 with 2 little Pomeranian dogs. The care from the hotel was excellent. We arrived about midnight at the Landsdowne Hotel (Best Western) in Eastbourne for a two nights's stay. After a long drive from our house in North Warwickshire we walked into a room where the beds were ready for us. The dogs were catered for as there were placemats on the floor with a driving bowl and 2 blows to put their food in them. There was a kettle with the usual adequate coffee/tea and milk. It was an ensuite room. The view to the seafront was lovely. Parking was free (hotel sticker to put in car). The staff were friendly. The food was good. We would like to come back to stay at the hotel again one day.

"Great service"

4
221spotty, Hythe, United Kingdom 04/07/2017

Great service, good food at breakfast plenty of choice and the function we attended was Well organised with really good food and service. bed was very soft not comfortable the only minus point but overall a good visit.

"What a let down! "

2
MrsV-from-Pendock, Gloucester, United Kingdom 02/07/2017

Stayed one night as seeing family locally. The rooms are extremely dated, the bathroom is functional but even more dated than the room. The shower trickles out, no chance of washing my hair in that! Bed very small, very noisy room especially as it's summer so windows need to be open as the room was boiling. Breakfast average to poor, coffee absolutely dire, when asked to have a cappuccino I was told it would cost extra! Wow!! Extremely over priced for what it is - £144 for the night! Outrageous. Nice sea view from the room which was its only redeeming feature. I would not recommend unless you can get a room for less than £60!

"Generous Room Sizes"

4
Amy C, Caterham, United Kingdom 28/06/2017

Stayed for a night in a family room and had loads of room, with a travel cot, double bed and single bed in what looked like two rooms knocked together. Everything clean and nice tea tray. Breakfast buffet good quality. Corridors a little narrow and higgledy piggledy/up and down as I don't think it was custom built as a hotel - probably a few olf Victorian houses knocked through. Imagine they have accessible rooms though.

"Another very enjoyable stay at this lovely hotel"

5
Susan B, Braintree, United Kingdom 25/06/2017

The location of this hotel is excellent overlooking the Western Lawns and the sea. It is close to the theatres and a short walk from the pier and town centre. The hotel is well managed, has high standards of cleanliness and a lovely relaxed atmosphere. The staff are all professional, friendly and helpful with special thanks to Rosie on reception who sorted out our special requests so efficiently. Our room was lovely and much bigger than we expected. The bed was very comfortable, the bathroom spacious and with plenty of seating in the room it felt like a proper home from home. The complimentary water was especially welcome as the weather was very hot during our stay. We stayed B&B and the breakfasts were delicious with plenty of choice of either cooked or continental. All food items were very high quality (free range eggs, butchers sausages etc.) and everything was well presented. The fresh flowers on the tables in the dining room were a lovely touch. We will definitely stay here again when we are next in Eastbourne.

"A wedding at the Landsdowne and our overnight stay"

4
User 23/06/2017

Our freinds held their wedding at the Landsdowne The Hotel was efficient and we were impressed by their attention to detail regarding the wedding. We stayed in a sea view room triple room, although just a double booked with ensuite. The room was clean spacious, tea making facilities and lovely view, however a little nosy This hotel is well located, with the beach just a few minutes away Very good and varied breakfast served

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jon, Thank you for posting your kind comments on Trip Advisor. I am delighted that you enjoyed a great wedding at the hotel and very impressed with the attention to detail that was executed. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Business"

3
User 23/06/2017

Overnight on business, checked in all good, staff very friendly and then it went downhill... due to weather (very warm indeed!!) I asked if they had air conditioning and was told that due to age of the building they didn't, "OK i said do you have a fan? I'll check with house keeping" conversation over! So went to the room which was very warm, nicely decorated, all the usual things that you would associate with Best Western, turned on the TV and I had pixelated channels! great I thought, I'll go for a walk as it was so nice, so I had a shower as I needed to change, well to say the water came out was slightly incorrect, took twice as long, at this point I was thinking of changing hotels!!! anyway the sea front was really good!!! found a great sandwich shop around the corner which made up for it. On checking out in the morning I wasn't even asked if I had a great stay or where there any problems? Now I'm not one for moaning as I got the room at a steel but you expect certain things, if its warm provide ALL the rooms with fan's, check if the TV's work in EVERY room and finally TRAIN staff on the simplest of things "Did you enjoy your stay?" "Was there anything wrong?" Now I know I'll get a reply for this and you know you reach a point where, what's the point in complaining?

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Bigfella, Thank you for posting your average rating on Trip Advisor. As expected, here is your reply. We are very pleased that you commented on the nicely decorated room, we are sorry that there seamed to be an issue with the Shower and Television. I am delighted that you did continue to stay on, however disappointed that your issues reported and requests required were not for filled. Please note this is not to our usual high quality standards. I am aslo surprised to hear that you were not asked about your stay, I will look into this further. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Staying for a wedding at the Grand next door"

4
Trish R, Chingford 21/06/2017

Staying at the Best Western was very pleasant Plenty of areas to sit and chat with tea or drinks. My room was very comfortable and had a wonderful view of the sea and the vintage car rally that happened to be on that weekend. Breakfast was buffet style, great choice and very nicely cooked.The staff were friendly and always helpful. Why 4* some areas of the corridors could do with a coat of paint (perhaps they are refurbishing) and only one lift was working.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Trish, Thank you for posting your kind comments on Trip Advisor. We are delighted that you stayed with us while attending a Wedding at the Grand. Please note our refurbishment continues, after 105 year the Owners keep investing. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"The best afternoon tea in Eastbourne "

5
Fiona H, East Sussex, United Kingdom 21/06/2017

Having heard good things about afternoon tea at The Lansdowne, I thought it was time to test it out and this is my new favourite place for afternoon tea in Eastbourne. We visited mid week and everything was freshly prepared. Four choices of sandwich, two large freshly baked scones each with good clotted cream and jam, rounded off with oodles of cakes. The staff were really helpful and a really lovely touch was that the tea and coffee pots were replaced with fresh supplies about half way through our tea. Oh and the shortbread was excellent. I strongly recommend that you either miss lunch or just have a very small lunch as the afternoon tea portion sizes are extremely generous and everything is very tempting. Looking forward to another afternoon tea very soon at The Lansdowne!

"Very nice"

4
DAVID R, DEAL 20/06/2017

The hotel was very clean and professional ,the staff was very pleasant and curtois ,the food was fantastic and the bar was well stocked and clean....... the hotel was nicely situated and the trip to beachy head was really close only a 30 min walk

"A Welcome Surprise!"

5
Rex B, West Yorkshire 20/06/2017

This was our first proper holiday in the U.K for probably 25 years, and we were slightly apprehensive about it. No need to be! It was excellent, the four day stay being great value in a very nice hotel. As I have said many times before, it's all in the detail. Here, even though the rooms might not have been bang up-to-date, everything was clean and spic and span. No paint chips, no dust, no mould in the the bathroom etc., something that we have found regularly in many supposed upmarket hotels. This hotel is privately run and it shows. The staff are excellent, helpful and friendly. The bedroom was spacious but a little hot due to the recent good weather but fans are provided if you ask. The public rooms and bar are also very welcoming. The free wifi worked well too, enough to stream live television. The location is good, not too far to walk to the town centre and bus links quite close too, and the promenade is just opposite. If you go by car , all day on street parking on the Promenade is available at a nominal cost from Reception. But beware, as at busy weekends spaces are at a premium until later in the afternoon. As for the food, we only had breakfast there and it was good with a reasonable amount of choice, and served by staff with a friendly smile. Not the best but perfectly adequate. The whole experience exceeded our expectations and so The Lansdown is well recommended.

"Midweek summer break"

4
tonyhug, Orpington 19/06/2017

My wife and I stayed 4 nights in a sea view room and were very satisfied with the facilities which all worked. The weather was hot and lighter weight duvets would have been appreciated. The comfortable lounges were good. We had dinner each night in the hotel and found the mainly English menus much to our liking. The service was generally good and we were not inconvenienced by the coach tours using the hotel at the same time. Parking in the area is difficult so I used a hotel lock up garage. The access is tight for a large car but I managed OK and was pleased to be free of parking problems when returning from a day out. The location of the hotel is excellent for access to the beach and there is a bus service from the rear of the hotel to the town. We really enjoyed our stay at the Lansdowne and look forward to staying there again.

"First Visit a great success"

5
shilcockphipps1797, Folkestone, United Kingdom 14/06/2017

Early in the year we decided to have a weekend break, The Best Western Lansdowne Hotel in Eastbourne. was selected. As it turned out, none of us had stayed there before and few of us in Eastbourne had been resort . We arrived on Friday afternoon and left on sunday morning. The staff were attentive, pleasant and the food inventive. We had a lovely ocean view room which gave s a feeling of the French Riviera! So get out the panama hats and linen clothes. Eastbourne was another delightful surprise. With a promenade , pier , theaters, winter gardens and the Towner Gallery.

"Overall very happy."

4
nigel118, Reading, United Kingdom 13/06/2017

This is an old building made up of an amalgamation of terrace houses. This brings with it the problems of long corridors and some level changes which are much exacerbated when only one of the two six man lifts is working. Our room (328) was by modern standards huge and was possessed of four windows facing the sea. On the down side decor was tired ,the water pressure awful, and the room inexplicably hot though the radiators were off. A choice then had to be made to either open the windows and suffer considerable noise from the busy road below and the plentiful late night revellers,or sweat it out. On the plus side the food was excellent ,the room clean and the staff friendly and helpful. The location is also great and parking no problem and £1 per day. All in all I would recommend it.

"Still in 20th century. Nothing special."

3
Arklelover, Woking, United Kingdom 07/06/2017

Great location but I feel that the hotel needs updating. The lift ,that worked, is ancient and they need investment regarding overall mobility for guests. The breakfast area needs a complete rethink and a far better range. Visited similar hotel in Austria (Hotel Stefanie)and they provided fantastic breakfast and the staff couldn't be more helpful. Full range of teas and coffees, meats, cereals, hot food. Suggest this hotel should learn from them. Don't use their lock up garages. They are narrow scabby garages out the back which once belonged to the flats. No lock provided. So narrow that I scraped my car down the side. Discovered later. Not happy!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tony W, Thank you for posting your comments on Trip Advisor. I am pleased that you enjoyed the great location, please note we are continuing to invest in all areas of the hotel. We have only just replaced a wheel chair lift to the front of the hotel at a cost of £15k and also currently refurbishing the second lift at a cost of £50k. The garages are a standard size and in good order. Parking is however at your own responsibility. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"I held a workshop here"

5
sotonbourne, Eastbourne, United Kingdom 05/06/2017

From the initial booking, through to the workshop itself, Sharon & Michelle in the events team were friendly and helpful and all my requests were carried out efficiently. I will definitely be using this as the venue for further workshops. Thank you, ladies.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sotonbourne, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you had a great workshop at the hotel and praised the team who looked after your requirements so efficiently. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Half Term Break Alan, Carol, Ellie and Bob dog"

5
SapphireSurfer, Maidstone, United Kingdom 03/06/2017

We had a three night stay in a family room with granddaughter and Red Setter.Room was light and airy with plenty of space and very comfortable. Staff were very friendly and helpful and the breakfast was varied and plentiful. Had an excellent dinner on the Thursday evening well presented and leisurely. We saw 4 or 5 other dogs but only heard two barks and one of those was our dog. We will definitely be back in the future.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear SapphireSurfer, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased that you had a fantastic Half Term break at the hotel, I will pass on your very kind words to the whole team. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"relaxing visit"

5
Janet J, London, United Kingdom 02/06/2017

We stayed here for 3 nights and had a lovely time. The rooms were light and spacious, even with twin beds. I think the whole hotel is being refurbished, with new carpets and fresh paint everywhere. We just had breakfast which was buffet style, with everything you could want from cooked to cereal, fruit etc. There were extras you could have ,cooked to order. The hotel is on the seafront with views over the Western lawns to the promenade and beach. It is an easy walk to the town centre and pier. Buses from the pier take you around the whole town, and further afield to places like Birling gap, Beachy Head and Brighton. Eastbourne is a lovely place to visit, the whole town is flat and easy to walk around, unless you want walk over the hills at Beachy Head.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Janet J, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted you enjoyed a relaxing stay at the hotel and commented positivally on our offerings. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Good place to stay to enjoy Eastbourne"

4
994Dil, Colombo, Sri Lanka 28/05/2017

We stayed here on Saturday night. £90 for a double room which was reasonable given it was a busy weekend. Pros: our room had been partially refurbished which was nice. The reservations department had kindly taken into account my request & honoured it. Wifi was excellent in our room. Breakfast was fine - typical array of pastries/yoghurt/cereal/fruit salad & hot food. Cons: no aircon, we felt the mattress was too soft so slightly achy in the morning. The communal areas near the main entrance smelt of fried food...I think the kitchen is nearby & needs better extractors/less frying...fortunately the rooms did not smell of this. We would stay here again if back for a weekend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Dil, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you generally enjoyed your stay at the hotel, we continue to listen to our guests comments to make inprovements where nessesary. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"ok for one night stay. Good breakfast"

3
martingduke, Maldon, United Kingdom 28/05/2017

stayed here one night whilst in eastbourne for a function. The hotel was functional. Rooms were a bit tired. We were on the third floor and water pressure was very poor so the shower, run from the bath taps, had very little pressure so had to 'run round the shower to get wet'. Breakfast was very good with lots to choose from. At the time of our visit, one of the lifts was out of action although I believe this is due to come back into use soon (end of May?). Bar closed early but night porter was very accommodating to serve us drinks.

"Wonderful holiday "

5
LizLambourn, Twickenham, United Kingdom 26/05/2017

Most people giving 5 star reviews have said everything I would. One of the lifts was not working and might have affected some guests but not us . I agree many of the guests are elderly but as I was with my 88yr old mum this was just perfect . We had an easy access room which was kept spotless. The shower pressure was not amazing and yes it was hot but not really a new issue. Staff were always polite and attentive and the food is generally of a high standard. We benefitted from a good offer and the Landsdowne is perfectly situated at the quieter end of the Promenade. We made use of the open top hop on hop off tourist bus which was well worth the money to get to Beachy H ead and other places of interest and stops a few yards from the hotel. My mum at her age will probably never return but will have wonderful memories. The glorious weather was the icing on the cake. Note there is a 3 day annual beer festival -always ? Late May Bank holiday which is directly opposite the hotel. We left before it started!! Thanks especially to the wonderful dining room staff.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Liz, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted you enjoyed your stay and wonderful weather in Eastbourne. I will pass on your lovely comments to the whole team. Please note, fingers crossed the No.1 Lift will be back in action very soon. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Happy Hotel"

4
diane m, London, United Kingdom 25/05/2017

Have just returned from a four night stay at The Lansdowne. Once again a lovely stay made even better by the beautiful weather. The hotel is right opposite the promenade and beach ,a real bonus when the weather is good.We stayed in a sea view room that was spotlessly clean and had everything required for a comfortable stay.We have stayed here a couple of times and they are always working to improve the hotel. The foyer furniture has just been upgraded and looks very smart and welcoming. The food is very good ,we enjoyed both breakfast and dinner . Breakfast is a buffet and has everything required to set you up for the day. Dinner has plenty of choice and everything is well presented.The staff at The Lansdowne are some of the nicest I have encountered anywhere. Everyone of them where ever they work are friendly,professional,helpful and hardworking.We attended a function earlier in the year and some of the staff remembered us and welcomed us back. The management should be very proud of their staff. This is a very clean comfortable hotel in a good location with a lovely restaurant and great staff.I look forward to returning.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Diane, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you titled your posting as "Happy Hotel." We have developed the business in many ways over the pasted two and half years, I am confident with the excellent team we have; the business will go from strength to strength. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Dated but good staff"

4
kross1709, Luton 25/05/2017

Stayed on the top floor in a sea view room. Was clean and large but extremely dated and felt I was staying an elderly flat. Very pink and very flowery. Water pressure hopeless and took ages to run a bath or get showered. WiFi also very hit and miss up on the top floor. Kamil and his staff in the restaurant were very good and made me feel very welcome as a diner on my own. Kamil always sorted out a good table for me and remembered what I was drinking every night. Ambience spoilt but other elderly guests constantly complaining every night in the dining rooms. I would stay there again but place just needs to be modernised.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear K Ross, Thank you for posting your kind comments on Trip Advisor. I am delighted that you commented positively on the great staff. Please note refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Consistent"

3
LaitCyprus, Cyprus 24/05/2017

We have stayed here on a few occasions for, say, two nights a time to visit relatives. This time we paid £67.50 per night which is pretty good value. I see that over £100 per night is now being quoted which, for the quality of the hotel, I regard as quite high. Our bedroom (a 'standard') was at the back of the hotel and could only be accessed down or up some stairs. It was a reasonable size, but the double bed, while very comfortable, was a tad narrow for us. The bathroom was too narrow for more than one at a time, but with adequate shelf space for toiletries. There was ample hanging and drawer space in the bedroom and the Wi-Fi connection was very good. The bedrooms do not have aircon. which is a very UK failing. We only ate in the bar for our two nights there, where the very efficient and friendly Helen is very much in control. The food selection is quite 'wide' and we enjoyed our meals which included fish and chips and liver and bacon. Each meal, with a bottle of wine and sparkling mineral water, came to some £50+ for two courses each. There are a number of comfortable lounges downstairs, but it is a little difficult to find staff to order, say, coffee or tea. The main dining room is pretty large and the breakfasts have a goodly choice, including kipper fillets and haddock. Book a table at reception for your evening meal; not necessary if you eat in the bar. The hotel has bedrooms on three floors, with two lifts. However, at present only one lift is working. I understand that a new one is on its way and given the small size it has had to be especially manufactured. Except on Sundays and, presumably, public holidays when the sun is shining, there is adequate parking in 'Zone H'. 'Tickets' for £1 each are available at reception and last the whole day. The hotel is a 3 star AA and while 'modest' suits our needs. We will be back.

"A night away in my home town"

4
lbm00, Eastbourne, United Kingdom 24/05/2017

We stayed in a double room with beach front views. Our room was immaculately decorated, a modern style with elegant class. The large full length bay windows allowed us a beautiful view of the western lawns and the Downs. The staff were all very professional with a welcoming smile. Although we live in Eastbourne it was lovely to get away from daily routine and appreciate our beautiful town. We would recommend it for anyone wanting to get away. The hotel is close to the bandstand, the theatres, and the town. Thank you

"Good situation"

4
John B, Hornchurch, United Kingdom 23/05/2017

Old hotel, converted from a row of imposing properties facing the sea. Because of this the hotel stretches over quite a distance and it can be a bit of a route march from one end to the other. Nice bar with a good selection of wines at reasonable prices. Large restaurant with good food at dinner and waiter service, though the breakfast buffet selection was not as comprehensive as some. Popular with bridge players who have their own dedicated room.

"Group holiday"

5
8Pip18, Bedford, United Kingdom 18/05/2017

Even with a group booking service was excellent. Meals all served in close succession. A varied menu over the 4 nights. All rooms were clean spacious and comfortable. All staff were polite and attentive. Plenty of sitting spaces to relax before and after meals.

"Good Breakfast"

3
User 17/05/2017

Busy hotel seems to get a lot of bus trips Hotel is clean but certainly old I would stay here again, it's a bit of a walk from the town centre, but it's not too bad if you fit Eastbourne attracts an older crowd but it's clean and tidy

"Sublime staff!"

3
Moira D, Great Dunmow, United Kingdom 17/05/2017

Nicely located , sea view rooms for those at the front, short flat walk into town. We understand that a refurbishment is about to happen , not a moment too soon as the public rooms are looking 'tired' as are the furnishings. When all said and done , it's people,ie the staff, who really make your stay and complete the experience. The staff here are, without exception, AMAZING! Unfailingly polite,helpful,friendly ,willing to go the extra mile with a smile! Whoever is overseeing training, good job, it's working well. Special mention for your bar manager, hilarious,we really enjoyed her sense of humour and kindness to my 90 year old Mum. For all of the reasons above we will be back to check out the re-furb!

"Generally good"

3
Mike V, Guernsey 17/05/2017

The Lansdowne is situated wonderfully on the impressive sea front at beautiful Eastbourne. It has all the facilities you could possibly want and the room I stayed was large with a comfortable double bed. Bathroom fine but I had to move room because the wifi didn't work in the first room. The only two downsides were the whole hotel was hot making sleep difficult and the hot plates at breakfast dangerous despite warning signs. Very well appointed light lounges and great cream teas. Attentive staff throughout.

"Large Friendly Hotel with good food"

5
E7032HEpaulr, Uk 16/05/2017

Stayed at this hotel whilst in Eastbourne on business for a few nights. What it lacks in car parking- none; it makes up for with its size. Even when it's busy you can find a quiet corner in one of its lounges to relax. The food is good and the breakfast has plenty of choice. My room was as the back which didn't have a great view, the wildlife (pigeons) outside the window on the extract units started making a racket from 3.30am every morning. (See photos) That said the room was clean and comfortable, it's just a shame I couldn't have the window open overnight as the waste water from the rooms above rattled down the pipes outside and as I said the pigeons just don't know how to sleep. I'm sure the rooms at the front of the hotel with sea views would be nice, so it may be worth enquiring on arrival about possible upgrades. There is refurbishment works being carried out at the moment but rest assured these don't affect anyone staying at the hotel. Would I come back - yes but would stay in a different room.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Paul, Thank you for posting your kind comments and five stars on Trip Advisor. I am very pleased you commented on the clean and comfortable room, as also mentioned; our refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Nice Enough Hotel"

3
stevejen2016, Maldon, United Kingdom 09/05/2017

We stayed here for 2 nights and upgraded to a sea view room. The room itself was very clean and nicely laid out with television, tea and coffee facilities, a king size bed and a lovely view over the sea and promenade. We only had breakfasts at the hotel and these we found to be good. They operate a help yourself buffet with the usual full English breakfast or continental breakfast equivalent. We found the staff to be friendly and had no complaints in that area. The hotel itself is very old and if you are expecting or wanting modern then this is not the place for you. We are aged late fifties & early sixties and consider ourselves to be young at heart but found that the majority of the residents here seemed to be very much older. There was a play on at one of the theatres in Eastbourne with the title "Waiting For God". We felt the majority of them were probably waiting at our hotel.!! Joking aside we had an enjoyable stay here and should we decide to visit Eastbourne again in the future we wouldn't be adverse to staying here. Just two final points there is no on site parking at the hotel but there is parking immediately outside the hotel at a cost of £1.00p per day. Parking permits are available at the reception desk. Should you need to use a taxi then there is a phone near the door for direct connection to a taxi office (the number is Eastbourne 720720). We used this firm both evenings we were there and found the service to be excellent and not expensive. The cars were very clean and the drivers polite.

"Needs a good clean"

1
barry p, Essex, United Kingdom 07/05/2017

On arriving at the hotel the lady on reception was quite abrupt we were given our keys 326 room seemed ok but the top of the toilet needed a good clean as there was marks and hair the TV stand I don't think had been cleaned in years by the thickness of the dust also the bed cover on the bottom of the bed had black marks all over it the wardrobe at the bottom was coved in dust the more you looked the dirty it was did not speak to anyone as was told that I could not upgrade and it was late afternoon will not be back

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barry, Thank you for posting your comments on Trip Advisor and Best Western directly. As written in my apology email, the standards viewed were below our usual standards, I have spoken to the staff members concern and confident this will not be repeated. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Superb position"

5
Gillian G, Lowestoft, United Kingdom 07/05/2017

A quiet lovely area of Eastbourne, directly overlooking the sea. Clean friendly hotel, our room overlooked the sea, comfortable bed spotless room and bathroom. At times our room was rather cold but the heating was put on after complaining. Hotel is walking distance of town centre, which is rather nice. Breakfast was very good, as was our evening meals.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Gillian, Thank you for posting your kind comments and five stars on Trip Advisor. I am delighted that you enjoyed all that was on offer, including the Superb Views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Probus Sandy & District annual 4 day spring break."

5
User 07/05/2017

48 Members attended our annual break and experienced a fantastic stay. The Staff were friendly and efficient. The accommodation was clean, modern and well maintained. The food was excellent with a very good choice. Porterage was fast and efficient. The lounge areas were very, very well appointed with ample space for all guests. Entertainment was provided by the Hotel and was of a very high standard. We would, without hesitation, recommend this hotel as one of the best we have experienced as a coach party.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Derek, Thank you for posting your kind comments and five stars on Trip Advisor. We are delighted that you all had a great time at the hotel, I will pass your lovely comments to the team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A lovely bank holiday stay"

4
I-am-Clur, Midlands UK 02/05/2017

I spent the bank holiday weekend at the Lansdowne Hotel as I was in the area initially for business but stayed on a few days. Its a lovely place, clean and well looked after. The twin room I stayed in meant I could bring my dog with me too which was lovely. Breakfast was really good even for a veggie and I particularly enjoyed the orange juice which was gorgeous. The staff were friendly and helpful, I would stay again. Thanks for having us!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear I-am-Clur, Thank you for posting your kind comments on Trip Advisor. We are delighted that you enjoyed a lovely bank holiday stay at the Lansdowne Hotel, we are particulally pleased to hear that your special diet was well catered for. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Beautiful Eastbourne "

4
Susan C, Tenbury Wells, United Kingdom 30/04/2017

Stayed at the Great Western Lansdowne to attend conference at the Winter Gardens. Lovely hotel, great staff, good food and fab room with amazing views. Will definitely visit again. Easy access to sea fronts, the pier and the town itself. We found a great Italian restaurant for lunch.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Susan C, Thank you for posting your kind comments on Trip Advisor. I am very please that you enjoyed your stay at the BEST Western Lansdowne Hotel. I am delighted you were very well looked after all with AMAZING views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Excellent again! Masonic weekend"

5
Misterstonehead, United Kingdom 24/04/2017

This year I booked our annual Lodge Ladies Weekend at the Lansdowne as last years stay was so memorable. It wasn't a mistake this hotel and staff were just terrific. From check in to check out everything was as easy as could be. The food excellent. Our Gala dinner superb, all printing was done for us. The banqueting restaurant looked wonderful such hard work put in to please us. Very well appointed bedrooms for 55 guests not one complaint! All in all again the Lansdowne and the staff exceeded themselves AGAIN!

"Our favourite place to stay in Eastbourne!"

5
User 24/04/2017

We love the hotel because we feel comfortable and at home. The staff, the rooms and the food are superb. The restaurant staff especially are courteous and charming. There are so many delightful places to visit nearby and Eastbourne itself is a very smart town. Have already booked for yet another visit.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Patricia H, Thank you for posting your kind comments and five stars on Trip Advisor. We are delighted that you titled your review, "Our favourite place to stay in Eastbourne." I will ensure that the team are aware of your kind words. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Needs a good clean"

2
emmatheresechandler, Warlingham, United Kingdom 23/04/2017

The hotel outside is a lovely building, but the room we had (110) let it down as we walked in there were crumbs on the floor and the carpet is stained . A mix of old musty smelling wardrobes and modern lights that do not go together at all . The nets were very dirty as were the windows. The bathroom was awful dirty tiles by the toilet and sticky marks on top of the tissue dispenser, mouldy marks round the bath and an awful shower curtain . The shower has no pressure would get wetter outside in the rain ! We only had one breakfast as it was so bad dirty tablecloths and crumbs everywhere . The tablecloths in the bar were the same . The bar staff though were fabulous ! As was the food there but otherwise a very disappointing stay we won't be back.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear emmatheresechandler Thank you for your review of our hotel. Room 110's bedrooms was refurbished last year and we have had all positive comments about it so far. I guess it is a matter of opinion but if you look at the way that many hotels that are in old buildings such as ours refurbish, mixing the old with the new is not a new concept! Antique wardrobes to still remain authentic with a more modern light fitting or soft furnishings is the vision for our hotel. Sorry that you don't agree. I have looked at the net curtains and I see no stains as I don't on the carpet. This carpet is perfectly acceptable. I have also looked at the bathroom - a small discolouring to the grout in the corner of the bath but really not that bad to mention in my opinion. The cleanliness is another matter, more often than not we get praised on our high standards of cleanliness so I am sorry if you didn't feel it was up to scratch. I have mentioned this to my housekeeper. Breakfast is most certainly not 'bad'. We have a very busy breakfasts as weekends and the staff clean tables as quickly as possible in order to accommodate our guests as they come down. As far as the bar is concerned - did you mention that the table you sat at in the bar had a dirty table cloth to our bar staff? More than likely the table had just been used. They have clean table cloths behind the bar. I do however, thank you for your positive comments on our bar staff and food! Kind regards, Catherine Clifford Partner

"Good hotel with lovely cream teas"

4
EastSussexUKNicola, East Sussex UK 21/04/2017

Been several times as live nearby...usually go for tea....comfortable and good prices...lovely position on the seafront more or less next to the Grand Hotel but with more realistic prices....has a nice porch overlooking the seafront where you can have tea

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Nicola, Thank you for posting your kind comments on Trip Advisor. We are working extremely hard to develop all our offerings, afternoon tea is very successful and to a fantastic standard as is the brand new Bar/Lounge menu. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great hotel with excellent staff"

5
Byrne518, Solihull, United Kingdom 20/04/2017

Having written a lot of reviews around the uk for hotels I always find it nice to find a hotel that exceeds expectations. I find it's not always the hotels that are modern and hitech that deliver as there is no point having a brand new hotel if the staff aren't on the same page. This hotel delivers massively, looks like it's had a recent decoration and new carpets. Our family room was massive, very spacious and was like having a suite. So much so we couldn't see our daughter sometimes. We had a slight issue but the way the staff and management dealt with it says a lot, couldn't do enough to help us and this speaks volumes for a well run establishment. The breakfast was super tasty, very good quality ingredients which tasted fresh with a good selection. Overall great value for money and good location on the sea front.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Byrne518, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased that you enjoyed your stay, however delighted that the issue reported was taken on by the team professionally and dealt with to your satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. As mention in my email please contact me directly when you wish to return. Kindest Regards, Jamieson Berriman

"Room with a view"

5
laptop6666, Coulsdon, United Kingdom 19/04/2017

We had a lovely stay at the Lansdowne. The room was very clean with very comfortable beds. We had a room with a sea view it was stunning. The staff were friendly and helpful. They also have garages to hire for the day, and was a bonus. We would definitely return again.

"A restful break"

4
Welshgirl2015, Letchworth, United Kingdom 18/04/2017

We enjoyed our weekend at this hotel very much indeed. The hotel was of a very good standard. We upgraded to a sea view room but were disappointe as it was quite smal. Next time we will request a bigger room with a bay window. Just small things the tiles were a bit tired in the bathroom also some of the paintwork but in such a big building keeping everything pristine is difficult. One of the lifts was out of order which made for a fair hike along the corridors.

"A cheap and cheerful hotel that exceeded expectations"

4
stu2020, London, United Kingdom 17/04/2017

I travelled here as part of a walking trip with my Mum and Dad and had a lovely stay for 3 nights. Checking in was easy and fuss free and we were given our key cards and given directions to the room. Staff were friendly and eager to please. The rooms were spotlessly clean and there was plenty of room for luggage etc. There was coffee making facilities in the room (with biscuits!) and the usual array of soaps and shampoo. We asked advice on a number of occasions and we were given local maps and the staff seemed to know the local area well. The breakfast was suprisingly good with cereals, fruit, pastries and a good selection for the full English buffet. The only reason it didn't get 5 stars was one of the lifts being out and creeky floorboards....everywhere. Would highy recommend and this as a quiet hotel in the area. A thoroughly enjoyable stay.

"Nice Hotel shame about Check in"

4
MartynG_11, Indian Rocks Beach, Florida 17/04/2017

Nice building sits grandly on the seafront. Check in not handled at all well. Arrived an hour and a half before official check in and told without checking that no rooms available check in to the rigid 2pm in a pretty large hotel. This complete lack of flexibility a shame as generally I liked the Landsdowne. Nicely updated room with great wifi and a comfortable bed and room and the bathroom spotlessly clean. Also some really comfortable lounge areas overlooking the seafront. Light sleepers could use ear plugs as the loud creaks and thuds from people just moving around their rooms and corridors could disturb. On the whole a nice stay a real pity I think check in was handled badly. All staff I came across really friendly with the exception of the lady at arrival though in fairness she was also smiling.

"Eager to please"

5
daffodil603, Ramsgate, United Kingdom 13/04/2017

I had booked a room which, on arrival, then seemed inappropriate. The staff immediately moved us to another room, larger and much more convenient. They were happy to do this, despite it being the holiday period.

"Disappointing "

1
luke g, Poole, United Kingdom 13/04/2017

Well the photos and reviews when we booked looked good, but that was about as positive as I can be. You can see that parts of the hotel are being renovated but our room was tired. The bathroom in the room hadn't been cleaned very well with someone else's hair left behind. On the first of two nights we had a call at 9:30pm to tell us to turn the TV down (the volume was on 6 so not that loud) and that most of the other guests were considerate and we weren't being, the issue is there are massive gaps around the door as shown in the picture bearing in mind my hands are fairly large. At this point I was ready to leave my wife had to persuade me to stay, which I reluctantly did. Not a hotel I will be revisiting.

"Excellent service with good value"

4
pwr2016, Dorset, United Kingdom 10/04/2017

This was our second stay in a fortnight. Rose of reservations was first class in making our reservation. Reception staff were kind and professional. The restaurant staff were first class. Our rooms 112 &312 have excellent views and were ideal for our needs. If one requires a comfortable stay at a reasonable rate then the Lansdowne is an excellent choice. Great location with good customer service and value.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear pwr2016 Thank you for your lovely review of our hotel. Really pleased to hear that all round you enjoyed your stay with us. We pride ourselves on our customer service and have an excellent team of staff. We look forward to seeing you again soon. Kind regards, Catherine Clifford

"Superb location"

3
Tanya K, Farnham, England, United Kingdom 10/04/2017

We chose this hotel as it is on the seafront and only 5 minutes walk to the pier. It is a little dated inside. We were initially told that the interconnecting rooms I had requested were not available as they were full, and our children were to be on a separate floor to ourselves. I explained that the rooms did need to be next to each other, if not interconnecting. The lady then managed to find interconnecting rooms, which were well appointed and large in size. An extra bed was quickly brought up and the service was good. If you arrive by car, go straight to reception and ask for a parking permit. This costs £1 and gives you free overnight parking. Drop your bags off at this stage. We needed a taxi for the evening, and they have a phone in reception with free calls to a local taxi company, who were excellent.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Tanya K Thank you for your kind review of our hotel. We have been undergoing alot of refurbishment over the last 2 years in our bedrooms and we are very excited that we will be starting the first phase of our ground floor refurbishment at the end of this year. Being a family owned hotel of 105 years it not possible to do a 'one hit' approach to our refurbishment but we do believe that what we have done and are about to do is going in the right direction. We hope you all will come and visit us again soon. Kind regards, Catherine Clifford

"Shame has potential but never again"

2
Ladyjcro, Kent uk 05/04/2017

We arrived on monday the 3rd April with the intentions to book another nights stay in the morning. However im glad we didnt book a 2nd night. Hotel looks stunning. Looks clean, has a lovely character, old squeaky floor boards etc. We went straight up to our room 310, nice spacey room. I ran myself a bath straight away, bath had a few marks on it but it was old, didnt think it was dirt just old. Got into my bath, then noticed thick black curly hairs, 3 on the floor by the toilet (none of us had used the toilet yet) also on the shower curtain, the old marks were rubbing off in my bath thst i was sitting in so clearly it was dirt. Absolutely discusted by this, so i got out and got dressed to go to reception. No one there so i went outside for a smoke, came back still no one. I went back up and my husband went down also, no one there. He went out to the car as was getting the charger as we needed to charge the laptop do we can look for another place, still no one. Due to the bath scum issue i checked the beds begore i put my daughter into hers, beds were clean. We slept there but felt uncomfortable due to the bathroom. No getting awsy from the fact it was dirty. The next morning we went gor breakfast, we were shown our table, we were seated, ordered toast, coffee and a poached egg for me. Poached egg came before the toast, finally got the toast before my egg went cold, however it was very clear that the chef uses vinegar to cook his eggs as thats all i could taste, it was that bad i had to spit it out into a tissue. Shame as it looked cooked to perfection but the vinegary water was to much to the point i felt i had bitten into a pickled egg. To top breakfast off they have little pots of preserves on the table, we opened the strawberry one to find it had already been opened and used. So we had been seated at used table. Im a restaurant owner and i know how frustrating it is as an owner and manager when you cannot trust your staff to look at the small details like that, also if your going to bring me a fresh plunger pot of coffee where are the coffee grains? I opened my pot to find just liquid no grains at all, the reason i opened it was the coffee tasted old and not fresh, so i was shocked there were no grains yet its served in a plunger pot? Anyways we checked out. One big observation.... In total we came across 10 members of staff from check in to chevk out. Not a single person asked how was our stay? Did we need anything? Etc i actually felt ignored here. I dont know if it was an age, race, thing but i did not feel welcome. I have given it 2 stars as the location and the building were beautiful, however the cleaning of bathrooms and breakfast needs looking at, and customer service too. This was our first day off in 4 months, we work 7 days a week and i hate the fact my time was wasted here.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Ladyjcro Thank you for your review. After investigation with my Housekeeper I can only apologise for the the standard of the bathroom. This is very unusual for us, we have actually just had our Best Western score card through and we are up 31% on cleanliness. The bath is old and is due to be replaced. We did have a new member of staff on that section on that day so we will make sure that we give her some more training on our standards. After investigation with my Assistant Restaurant Manager he has told me that the night you checked in you were not happy with the table choice he gave you for dinner as it was reserved and you therefore were not happy to sit anywhere else so went out to eat. For breakfast you requested a table that was not cleared and it was explained to you the table was not ready. However you insisted on sitting at this table. Therefore, the staff did what the could to make the table clean for you, but in the light of your insistence to sit at this table I will say that I lay no blame at the door of my Assistant Restaurant Manager or his staff. I do however apologise for the coffee not being of our usual standard and my Restaurant Manager has been made aware of this. As far as customer service, the most amount of our comments are about how friendly and professional our staff our - our biggest asset. I am sorry you did not feel this way or receive the customer service from us that you feel you should have got. As far as discrimination - none of our staff would discriminate against age or race. We have people of all ages and from all over the world who stay at the hotel on a weekly basis so why you felt like this seems strange to me. Kind regards, Catherine Clifford Partner

"Nearly there "

3
mcjimbo, Reading, United Kingdom 03/04/2017

When we arrived we were very pleased lovely girl checked us in room very good nice and clean but very hot we ate in the bar that evening food was delicious lady behind the bar was so pleasant and helpful now for the downside breakfast was a bit chaotic nobody seemed to know what they were doing we asked a member of staff for a pot of tea to be told in pidgin English it's not her job the hot food counter was fairly empty asked 3 times for scrambled egg the waiter said it's coming but it never arrived in the end asked the manager who promptly brought us some over that evening we decided to eat in the bar again very disappointed asked for the steak to be blue when it arrived it was fridge cold it must have been cooked for literally seconds we spoke to the manager who at first was quite off but he did change tune and apologise and we was refunded . Breakfast the day after was not much better than the previous morning we would return but only on a room only basis

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear mcjimbo Thank you for your review of our hotel. I am pleased to read that you experienced a good check in and that you liked your room. Also that you had a good meal in the bar on your first night. Sorry that breakfast seemed 'chaotic'. Unfortunately breakfast at weekends are extremely busy as everyone comes down at once! We have a couple of new members of staff so we will provide some more training to get them up to speed. Im disappointed to read that you did not enjoy your 'blue' steak. The steak is cooked so it is sealed on each side and then served. The definition of a blue steak is 'seared and cold in the middle' We have a guide for bar and kitchen staff as to how it is cooked. Sorry it was not to your liking. We do hope that we will see you again soon and perhaps restore your faith in us with our food and beverage operation. Kind regards, Catherine Clifford

"One night"

4
Lynsey1975, London 31/03/2017

Stayed on a voucher deal for overnight stay, dinner and breakfast. Could not fault the service or the room. Decided against having the dinner and went out but breakfast was very good. The staff at reception were very helpful and Helen behind the bar was fun with a dry, witty humour. I don't think there will be much call to return , but would stay again if in the area.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Lynsey1975 Thank you for your great review our hotel. We pride ourselves on our excellent and friendly service and Helen in the bar is indeed a great asset to the hotel! We hope that if you are in the area again you will come and stay with us again.

"Midweek break"

5
T6778OYmartin, Greater London, United Kingdom 28/11/2016

Spent a midweek break here and couldn't fault the hotel. The reception staff were extremely welcoming and our room was really comfortable and had been recently decorated . We liked all the different rooms and alcoves where you could relax with a drink or just take afternoon tea. Breakfast and service in the breakfast room was also above average Would definitely stay here again

"Home from home"

5
heyshotthouse25, Petersfield, United Kingdom 28/11/2016

We have stayed at the Landsdowne hotel about seven times in all. Its a friendly hotel, with helpful staff, sea views, good food and a warm atmosphere. It's only a short distance from the town and easily walked in ten minutes. If you want chrome and glass, its not for you, but if you like good service, wholesome food reasonably priced, and well kept rooms and a warm atmosphere this is for you. We will be back again next year for our annual break.

"A touch of class, with service, comfort and relaxation"

5
Janine H, Worthing, United Kingdom 27/11/2016

We stayed for just a night, but had such a wonderful time, packing so much into our stay, it felt like a break away for a week. The hotel staff were amazing, the rooms so comfortable, newly refurbished, tastefully decorated to provide a comfortable, relaxing stay. Plenty of wardrobe space, comfortable beds and pillows, spacious, quiet rooms, just perfect! Downstairs, despite the hotel being fully booked, we were always able to find a quiet corner for a chat and a relaxing drink, away from everyone else, as the layout provides many lounges, many little nooks, it's great. Dining in the restaurant was like stepping back to a more genteel time, it was unrushed, staff attentive and food wonderful. I would recommend this hotel to anyone. It is situated on the wonderful sea front near to Beachy Head, Burling Gap, Cuckmere haven and the Sovereign North Harbour, just a perfect stay. We will be back!

"Plusses and minuses"

3
User 27/11/2016

Stayed at the Lansdowne just for one night visiting relatives. The hotel was quite large with lots of cosy corners and views across to the sea. Clean and quite welcoming. Our room was on the first floor and had a sea view and was quite spacious compared to a lot of hotels I have stayed in and well thought out. Nice comfy bed and clean, tidy room. The bathroom was adequate and clean if a little tired looking. Breakfast was very good with nice thick bacon and a good variety to eat and of good quality. I would recommend the hotel and would stay there again but I was a bit disappointed that sat in reception, I could hear the staff swearing which was very off putting and at lunchtime we went to the bar for a sandwich and drink and asked what time the bar closed and could we get food. The bar staff said the bar closed at 2.30pm but we could order food either from the bar or any of the waiters in the hotel. As it was already 2pm we ordered a beef, watercress and horseradish sandwich with french fries and a drink each. The food came promptly but no watercress at all and chips came in place of the french fries. (It clearly stated on the menu to order french fries or chips). Then suddenly without notice at about 2.15pm they closed the bar. As we were sat near the bar they didn't say a word just pulled the shutters down. On a slightly different note there were a couple of cabinets in reception which had a lovely display of quality handbags, purses, scarves and jewellery (which I had eyed up earlier) and the lady turned up to re dress the cabinet. She was extremely knowledgable and helpful and even went off and returned in 20 mins with handbags in different colours for me to look at without any pressure at all. Fabulous!!

"Omg "

3
User 26/11/2016

First impression. Reception . friendly well spoken everything explaned. Bar... Now it says it closes at 14.30. Well more like 14.14 Was looking forward to a second doombar. Food as you will see in pictures. Salad not looking green a bit brown. And where is the watercress as in the menu. Now this is great. Order fries not chips .. What comes to table. Chips....... Room clean . That's all I can say Mr fosbury Look at the clock in picture it's not 14.30...

"Fantastic service"

5
User 26/11/2016

We held our wedding Reception here recently and the hotel was absolutely fantastic. With its prime position facing the beach and having been run by the same family for 102 years, we were expecting great service and we certainly received it! The staff we dealt with (Sharron and Elliott in particular) were so incredibly helpful and friendly, and nothing was too much trouble for them. I stayed over the night before and the room was lovely, very smart & comfortable and the Receptionist dealt with my additional Bridal requests so quickly we barely had to wait 10 minutes before there was a knock at the door! The food was delicious (in the bar for dinner the night before, at breakfast the next morning and for our Wedding breakfast) with very decent portions, and a lot of guests gave us great feedback on the food too. We have absolutely no complaints about any part of our day and will definitely be returning for another visit very soon! Thanks again, from the new Mr & Mrs Lander!

"Unexceptional, but satisfactory hotel."

3
topdog32, Sidcup 25/11/2016

Sea view rooms preferable. Breakfasts can be frenetic when the hotel is at capacity. Friendly service, so all in all satisfactory. Note all hotels can sell £1 per day parking tickets which is a saving. The hotel shows its age with Stone Age lifts, and strange public spaces. Note it is dog friendly.......

"Winter Break"

5
Wartnabyboy, Ramsey, United Kingdom 25/11/2016

We have stayed at The Lansdowne twice before and I am pleased to say it is still excellent. As always the room was clean and comfortable. The Wifi was good , on our last stay it was rather intermittent. Dog friendly with plenty of suitable walks nearby, situated on the seafront, also close to the town centre and the theatres The food is good and the staff are very friendly and helpful. We will definitely be staying again

"Very pleasant stay"

4
Brian G, London, United Kingdom 22/11/2016

3rd floor single room with en-suite facilities and excellent sea view (though weather was somewhat stormy!). Good breakfast buffet and bar snacks at lunchtime as well as good choice of drinks from the bar. Excellent Sunday lunch.

"Comfortable stay."

4
User 21/11/2016

Good helpful staff, good comfortable room, good enjoyable food, good location close to Theatres and beach front, good price. Nice buffet breakfast with good choices. Quiet lounges in which to relax. Bar.

"Breakfast let our stay down"

3
sarahys, Ramsgate, United Kingdom 20/11/2016

Good size room and comfy beds and lovely spot overlooking sea. Enjoyed the bar food. Breakfast was a shambles. We were part of several groups staying for a conference and obviously the hotel knew how many people were going to be staying but there were just not enough staff at breakfast. My poached egg arrived when others on the table had completely finished their meal and there was a constant queue for bacon, etc. which took ages to arrive from the kitchen. Some lovely looking fresh fruit salad but no bowls to put it in! We were there for two nights and breakfast was the same on both days which really was not very relaxing. A shame as the food was good but the service not.

"Oh dear"

1
basterfield, London, United Kingdom 18/11/2016

Truly awful. Disappointing weekend stay in what was a great example of the worst of English hostelry. I mistook it for a poor care home- tired interiors, all-pervasive smell of cigarettes and gravy-and expensive for what it offered. A semi-traumatising experience.

"Seaside Super Stay"

4
980Jenn, Uckfield, United Kingdom 16/11/2016

First stay , we chose a standard twin B&B ,very reasonable deal. Spacious room well furnished and comfortable. Good bathroom and quality toiletries. Large period hotel with a professional yet relaxing atmosphere and many delightful seperate lounges. Great breakfast in a charming setting.

"A very good hotel"

5
annofupnor, Ramsgate, United Kingdom 15/11/2016

We had a corner room on the 3rd floor with a walk in shower which was really great for me. A large spacious room with sea view, two easy chairs and a comfortable bed. The breakfast was well laid out for us to select and the staff very good. We will most certainly stay there again if we visit Eastbourne.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear annofupnor, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you enjoyed your stay on the 3rd floor in one of our sea view rooms. I will pass on your thanks to the team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Perfect location"

5
Rachel S, London, United Kingdom 15/11/2016

I stayed here 2 nights for the Beachy Head Marathon & I chose this hotel for its ideal location near the race start. Situated near the seafront, & a stones throw from the lovely little town centre, my room was at the front of the hotel with a lovely view overlooking the sea. We dined in the hotel restaurant both nights & was very impressed with the quality of the food. The breakfast was also very good with a good selection to choose from. I've stayed in a few Best Western hotels & have never been disappointed.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Rachel S, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you stayed at the hotel for 2 nights for the Marathon, enoying the great food and service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Brilliant stay"

5
jcz99, Charlwood, United Kingdom 14/11/2016

Great place to stay clean friendly staff. There was mix up on a late check out which was dealt with in a very efficient professional manor. The lady on reception I Think her name was Sue (blonde hair) was the most lovely friendly warm person, we had a great chat about Eastbourne she gave us really good information and made our stay. Thanks Sue? Our room was clean and had the best sea view with lots going on, the breakfast was of good standard.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear jcz99, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you enjoyed your stay, I will pass on your thanks to Sue directly. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"80th Birthday Meal"

4
User 13/11/2016

Had my dad's 80th Birthday Meal here, welcomed on arrival, had prvate room for our meal which they kindly decorated for us, the food was excellent and the service too. Would highly recommend this place for a function.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Rachel H, Thank you for posting your kind comments on Trip Advisor. I am very pleased your Father's Birthday Celebration was a great success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Get away "

3
James B, Ashford, United Kingdom 12/11/2016

Staff were run off their feet, messed up our meal order twice. Dinner in the evening was pleasant, i would give Manuel in the restaurant top marks, very good at his job and really went out of his way to make us feel welcome. Generally the staff are attentive. Unfortunately breakfast was a bit of a let down. Coffee was far too strong and I like strong coffee, this was like tar. The fact that it was self service was disappointing. Food sat around, overall I would skip breakfast. Cooked to order is what you'd expect, especially as the dining room is very formal. There were two parties and an AA convention on and you could see the staff were over stretched, one of the guys commented how busy it was and his feet were killing him, I really felt sorry for him. Bedrooms, bathrooms need completely re modelling. Bed was comfortable, tea, coffee facilities provided, no fridge, no water in the rooms. Biscuits provided nice touch. Views of the ocean superb! This hotel could be superb, it is what it is though and caters for a certain market. I must say dinner was hit and miss. All three starters were great, my lamb shank was excellent!! Partners steak was cooked perfectly but cut of meat was not good. The roast chicken was dry unfortunately but all meals beautifully presented and vegetables etc cooked nicely. Deserts were disappointing, only one hot desert on main a la carte menu? We were looking forward to seeing maybe a crumble? Bread pudding? Sticky toffee pudding? Classic British deserts? Bar menu had warm brownie which was ok. Creme brûlée advertised but none available..... My review is how I feel, other people may feel differently, it's all about expectations. Value for money I feel is slightly expensive.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear James B, Thank you for posting your kind comments on Trip Advisor. I am very sorry that there was some aspects of the stay that were not to your satisfaction, please accept our apologies. Please note there is always a homemade traditional hot dessert on the TDH Dinner menu. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Relaxation with a sea view and great food."

5
andyandjeantaylor, Kent, United Kingdom 09/11/2016

We booked one night away in this lovely hotel for a relaxing experience and we were not disappointed. Our room was so big with three enormous windows looking out to sea. We went for lovely long walks along the seafront then came back to our beautiful view of the sea from inside the well heated room, very cold outside, sitting in arm chairs with a small table in front was the perfect place to be with a hot cup of tea and biscuits. All the staff were very friendly and the breakfast was brilliant. All the usual fruit and cereals plus the cooked breakfast which was kept hot in the buffet trays. I had thought when seeing these trays that it would be luke warm food which we have encountered many times before but no this cooked food was as hot as if they had just cooked it. Great selection and coffee served at the table. There were a few other items we could have had from the breakfast menu which they cook to order including perfect poached eggs. We will definitely be going back to this hotel and would have loved to book for the new year celebrations but hubby has to work, so maybe next new year! It sounded lovely.

"Ladies weekend"

4
williamtQ5840MW, Henley-on-Thames, United Kingdom 07/11/2016

We arrived Friday evening no drama in checking in room ok and clean and warm if a bit dated! Friday evening dinner ok a few communication problems with staff but generally ok breakfast Saturday morning very nice and a good spread for the ladies festival dinner, and again very good breakfast Sunday morning. The only criticism was the coffee was not good, and most of the people I interacted with agreed. All in all good weekend just needs updating to be a really good hotel

"Night stay."

4
mondaysmambo, Worcester, United Kingdom 07/11/2016

Warm, friendly and cosy, for a big hotel. Right on the front. Clean rooms and shower worked very well!!! ( we were on the second floor) Stayed here as we had a funeral to attend in Polegate which made this hotel very convienient.

"Huge Seafront Hotel"

4
Mikey954HighWycombe, High Wycombe, United Kingdom 04/11/2016

This Hotel is right on the front with parking outside, it is free in the winter months to the right of the Hotel. I believe they also have garage parking at the rear if you want it. The Hotel is the biggest we have ever stayed in - lots of sitting/meeting rooms downstairs and corridors as far as you can see. The room was large and well equipped with a separate shower room. It is a little old fashioned, but well maintained and clean. oddly there was no sink or mirror in the shower room, so I had to go in the other bathroom to shave first. The evening meal was very good and if you go for cheese and biscuits after, have the local selection - it was extra money, but far tastier than the standard selection. Breakfast was also very good and plenty of it in the self service buffet.

"Warm welcome"

5
Alex P, Coleford, United Kingdom 04/11/2016

We have just experienced an excellent 3 night stay here. From the moment we checked in we felt very welcome and looked after. Nothing at all was too much trouble for such friendly and professional staff. Room had a stunning sea view and was comfortable. Breakfast and bar snacks all very good indeed. Just such a nice place to stay. We will definitely be back and will look forward to the occasion.

"Excellent One night stay"

5
misskarinrus, London, United Kingdom 03/11/2016

I stayed in a double room with sea view, breakfast included. The room was a good size, bed very comfortable with plenty of pillows. There view was incredible. I watched the sunset and sunrise, just amazing. Bathroom was quite big and had plenty of towels available, plus shampoos, soaps and shower gels. Breakfast next morning was part served part buffet. There is plenty to choose from on the hot and cold menu. Staff was very pleasant and the hotel altogether was quiet and peaceful. I was very happy with my stay and will definitely be coming back.

"Quite good but not BEST Western"

3
73manor, London, United Kingdom 02/11/2016

The hotel is in an excellent position at the eastern end of the seafront. My wife and I had a not unpleasant two night stay. Good buffet breakfasts - with all the hot dishes (fried eggs, bacon,mushrooms etc) being replaced all the time - this meant they were freshly cooked. We ate dinner one night in the hotel. There was nothing wrong with the meal but it was not a gourmet experience either. The thing which made our stay rather uncomfortable was that the temperature in our bedroom (on the 1st floor) was never less than 23 degrees even after leaving the window wide open without the radiator or towel rail on. On the bed was a 10 toggle duvet. It made for uncomfortable nights. The loo in the bathroom was so close to a wall that it was impossible to sit on it without being sideways !

"Conference weekend"

5
Stella R, London, United Kingdom 01/11/2016

This was a return visit to this sea-front hotel, and as usual: the friendly service; the comfortable well maintained accommodation; comfortable leisure facilities and very good food met our high expectations. Close to theatres and level walks to the nearby town centre and promenades meant my 95 year old mother was able to enjoy the break too. We would be happy to stay here again. In spite of being an old regency style hotel, it has been refurbished to a high standard while keeping its character. It is able to accommodate special requests for disabled people and those with special dietary needs. Staff are on hand late evenings to provide refreshments for returning theatregoers, and bar snacks and afternoon teas are available too.

"A comfortable seaside hotel let down by the menu"

3
Roy B, Kent, United Kingdom 01/11/2016

Our double room with sea view had a very comfortable bed. The staff everywhere were most obliging and courteous. However, our stay was spoiled by the mismatch between the food on the menu and that on the plate. How can a fish cake not taste of fish? We felt that the surcharge for half board over BB was not good value.

"A couple of nights in Eastbourne"

5
David J, Chelmsford, United Kingdom 24/10/2016

WE went to the Lansdowne through a TravelZoo offer for 2 nights. We went at this time to go to a 60s show at the Congress Theatre. Our room although at the back of the hotel was very comfortable and appeared to have been recently refurbished. The restaurant offers a superior impression and were impressed by the choice and quality of the food. The breakfasts were also very good offering a wide choice of options. The staff were h