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Best Western Lansdowne Hotel, Eastbourne

4.0/5  - basé sur 1240 notations.
King Edward's Parade, BN21 4EE, Eastbourne, Great Britain - See map
Best Western Lansdowne Hotel - lansdowne hotel grounds and hotel The Best Western Lansdowne Hotel is ideally located in the center of Eastbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Be our guest at this charming, family-run, pet-friendly hotel in Eastbourne. The Best Western Lansdowne Hotel enjoys an excellent location on the seafront, with Beachy Head, the South Downs and Brighton all within easy reach. Boasting sea views that stretch across the south coast, it provides the perfect haven. Its traditional, cozy atmosphere will definitely appeal, while the seaside town itself has more than enough character to make your stay a memorable one. From your peaceful seafront hotel in Eastbourne, you'll have ample opportunity to explore this pretty part of the world. East Sussex boasts hidden gems such as Herstmonceux Castle and Battle Abbey, giving the culture vultures amongst our guests the chance to see something new (or old, as the case may be). While the Best Western Lansdowne Hotel itself has plenty to keep you amused, we’re sure you'll find a spot of sea fishing from the pier or a hike in the South Downs hard to resist. Our hotel guests also have access to 18 lock-up garages. Please obtain a parking voucher from the hotel reception.

Best Western

Lansdowne Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1242 guest reviews
NOTE ISSUED
Excellent
547
Very Good
474
Average
137
Poor
53
Terrible
32
REFER TO NOTICE
Business Business
110
Couples Couples
533
Family Family
274
Friends getaway Friends getaway
158
Solo travel Solo travel
97
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely stay"

5
16/11/2018

We stayed here for three nights and enjoyed every minute of it.Our room was so spacious,with a double bed and a single. The lounges were comfortable,though a little warm,and the dining room was really good,well layed out,and the breakfast excellent. All the staff were very good and friendly,and we will definitely be returning. Thank you for a great stay

"Best value - probably ever"

5
15/11/2018

It is a 3 star and expected it not to be as good but was such amazing value. Stayed 3 nights. Really clean. Place has great character Very close to family so will stay every time we visit Eastbourne. We are really impressed they offer what they do for the money.

"Excellent meal in a comfy , homely setting with very efficient service"

5
14/11/2018

Yet again. Another year has passed and the gathering of Motcombe Bowls Club for their Annual Presentation Lunch took place at this lovely, comfortable, homely venue on the seafront We sat down at the allocated time and were promptly and efficiently served our meal with the minimum of disturbance throughout Mine started with mushroom soup, thick, creamy , hot and tasty followed by Roast beef ( A little on the dry side), varied vegetables cooked to perfection and well presented, and a massive Yorkshire pudding with thick, tasty gravy. This was rounded off by Cherry Pie and custard. Overall an excellent meal

"Mr K"

5
13/11/2018

As always this beautiful traditionally run hotel of elegance & style offered my family unreviled value and service. Staff so friendly and luxury surroundings. We can't recommend this hotel enough and the sea views are wonderful.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear David, Thank you for posting your kind comments and Five Stars on Trip Advisor. We will continue to ensure our Core Values remain a priority. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Five stars"

5
12/11/2018

Completely blown away by our room and the service by staff. Our room was as good as any 5 star hotel, stunning sea views and the bed was so comfy and huge. Nothing was too much trouble for the staff and the Vintage afternoon tea, better than any I've ever had and I have to have gluten free and that's not as easy. We will definitely be back and will be staying for longer. This hotel must be a brilliant place to stay for the summer and especially for Eastbourne Airborn.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Liz, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are delighted you were so well looked after and enjoyed the excellent GF Vintage Afternoon Tea. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Wonderful hotel"

5
07/11/2018

I have, for my sins, stayed in other hotels in Eastbourne, since I have to travel there quite often. The Lansdowne is by far the best. The staff are wonderful, and basically anything that is not already provided that one might want will be provided upon request. The food is good, the rooms comfortable. I recommend it highly.

"Great night away"

5
07/11/2018

Booked one night through Travelzoo on arrival the girl on reception was very friendly. We had our dog with us and she told the places we could go with her and if we wanted her with us at mealtimes they would lay up a table outside the restaurant. The room was comfortable with a seaview. I love old hotels and this one did not dissapoint. Breakfast was very good. Thoroughly enjoyed our stay would recomend and will probably come back

"Small rooms"

3
06/11/2018

The rooms and bathrooms are on the small side. There are a few rooms with walk in showers. Beds are comfortable and the dinners very good. The staff very pleasant and helpful. Good selection for breakfast and porridge is available on request.

"Mr"

2
06/11/2018

Lunch .Fish was cold ,batter was so poor they turned fish upside down ,all served on cold plates,it was the worst meal .all 5 in the party were the same.I will say I have had this meal in the past in this Hotel and it has been great.To day it was a let down.How can I recommend this Hotel Again?

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear WhiteD, Thank you for posting your comments on Trip Advisor. We are very sorry that there was an issue with the Fish and Chips, I will complete an investigation without further delay. Kindest Regards, Jamieson Berriman

"Girlie weekend"

5
06/11/2018

Myself, mum and sister have just spent two nights at this beautiful hotel. This is our 3rd visit and we will be back. We had the most relaxing weekend in a family room which was beautiful. Food, location and staff are fab, especially Manuel the waiter. We made use of the garage for our car which is great to have. Would highly recommend staying here. We love it.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julia, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are very pleased you had a relaxing girlie weekend at the hotel and were so very well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very cosy an friendly"

5
02/11/2018

really enjoyed our stay at lansdowne staff were so helpful an friendly would definitely like to stay there againfood was very good Breakfast was amazing.onl one critisum there was no phone in room which I thought would be helpful

"An impressive hotel"

5
30/10/2018

My wife and I enjoyed a four night stay recently. We were extremely pleased with all aspects of the hotel. All staff with whom we had contact were very helpful, polite, friendly and professional. We were delighted with our room and the menu choices at breakfast were excellent. We hope to return.

"Nothing special"

3
29/10/2018

Stayed here on 27th October 2018 with my husband and his parents as part of a Masons Ladies Night Festival. Check in was efficient and receptionist very friendly (he was a trainee). Possibly the worlds smallest lift took us up to our room on the third floor. Room itself was a decent size and bed fairly comfortable. We found the bathroom to be a real problem, the shower curtain wasn't long enough so when showering water ended up everywhere (and I mean everywhere) and the shower pressure wasn't great. The bedroom itself had numerous squeaky floorboards which made a noise every time you stepped on them and I was particularly conscious of this and the annoyance it was probably causing the people in the room below throughout our stay. My in-laws had a room on the first floor and mentioned that they must have been about the public toilet as they could constantly hear the hand dryer. Bar staff friendly and efficient, food good although only luke warm but tasty given that they were feeding 100+ people. Breakfast plentiful but a little salty. All in all an ok stay, not somewhere we would normally choose but somewhere we would return to if another Masons function took place there.

"We stayed here for my daugther's birthday"

5
29/10/2018

We had a wonderful stay here last week for my daughters birthday. Our room was exceptional and just perfect for our 'girls night in!' We had views of the sunset and later on the moon rising over the sea. Just stunning. All the staff were so helpful and their attention to detail really showed. The beds in the room were so comfy and we all slept really well. I would definitely recommend this hotel for its comfort, accommodating attitude, incredible location and delicious food.

"Good location overlooking the sea"

4
28/10/2018

Stayed here towards the end of our South Downs way walk. Conveniently located about 20 min walk from the end of the path, right on the sea front and close to restaurants. Friendly staff. Large, comfortable room, though a little 'tired'. Nice seating areas to relax. Breakfast was adequate, though cooked breakfast is somewhat 'mass produced'. Very reasonable price for B&B.

"Perfect location and excellent service"

5
26/10/2018

Spent two nights in a sea view room. Very impressed with the room, which was large and clean with very comfortable beds. Very hot when we arrived, but the windows opened so we were able to control the temperature. Staff very pleasant and helpful and the buffet breakfast was excellent - hot and good ingredients. Will definitely return when next in Eastbourne.

"Very grand"

4
18/10/2018

This is a very grand hotel, albeit a little dated. Staff were extremely friendly particularly the Reception staff. Rooms were very comfortable but did not have any air conditioning although they do provide fans. Breakfast was excellent

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear JC1, Thank you for posting your kind comments on Trip Advisor. We are so pleased that you very made to feel so comfortable, please note refurbishments continue. We have invested over £1m in the last 4 years on refurbishments and maintenance this level of commitment from the owners since 1912 will continue going forward. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"We would stay here again."

4
18/10/2018

We very much enjoyed staying at the Lansdowne for two nights. Both the room and bathroom were spacious and very clean. Staff were friendly and helpful. Food was good. The theatre was within walking distance and it was lovely to be right on the seafront.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Roba, Thank you for posting your kind comments on Trip Advisor. We are very all delighted you had a great Stay, and commented positively on our hospitality. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"BEST LOCATION IN EASTBOURNE"

5
18/10/2018

One of the most wonderful hotels I've stayed in, what a fantastic location with sea views and a short walk to local shops and amazing fish and chips. I stayed in one of the refurbished family rooms and it was absolutely stunning, has everything you need. Was very spacious but also (as staying with 3 girlfriends) was close enough we could all still chat. There was also a little seating area where we could watch the TV and enjoy a cup of tea and biscuits. We decided to order breakfast in bed as a treat, this was a very small added expense and very worth the it. The service was amazing, prompt and the food was delicious. I felt very comfortable and relaxed during my stay and would stay again as soon as I get the chance. highly recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julie R, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am glad you enjoyed your stay in one of our refurbished family rooms, our designer exceeded expectation again in this area. We will continue to refurbish as we have done for over 106 years under the same family ownership. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Still the best in Eastbourne"

5
18/10/2018

Have stayed in many places in Eastbourne over the years and still go back to the lansdown as it is very clean and friendly overall service is of a very good standard,and parking isn't a problem.close to the theatre and orther ammenaties.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kim, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are so very pleased that you titled your review in this way, we will continue to maintanin and improve on our customer experience to ensure satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Short break"

4
17/10/2018

We booked this break through an agent. Whilst the hotel reception area is a little dated we found the wider public rooms to be very reasonable. The staff were all very friendly and helpful. Breakfast was varied and suited our needs. We paid a supplement to have a sea view room. Well worth the modest extra expense; large with armchairs and delightful views along the sea front. Perhaps the shower pressure and flow was not quite what we would have hoped for but overall a very pleasant stay - great value for money.

"Pet Friendly Hotel"

4
07/10/2018

We stayed here many times but this time we took our dogs. Lovely room with fantastic sea view. Perfect room as big enough for my husband, me, my daughter and two dogs. Lovely doggie welcome pack. We liked the new smart reception area. Thank you as always

"Very good"

4
01/10/2018

Stayed Saturday night at this hotel after celebrating a friend's birthday in Eastbourne. We chose a sea view room, partially because we wanted a kingsize bed which the standard rooms don't have. Staff were helpful when I phoned about the booking. The room was huge, very clean, and the view was lovely. Other friends stayed in a standard twin room at the back, which they also thought was very good. We really liked the different lounges downstairs, giving plenty of places to sit and relax. We didn't eat at the hotel so I can't comment on the food. The hotel was very reasonably priced, and we were glad we chose it.

"Terrible attitude"

2
18/09/2018

Yes, it's a "family-run" Victorian relic overlooking the sea with large rooms and a great breakfast....but the staff is a real nightmare !! They installed us with our 3 young children right above the breakfast room which they converted into a loud disco one night, with heavy basses, filled with loud people and lots of beers.... iMPOSSIBLE. We discovered this coming back one night after a long trip, happy to see our Victorian beds. When consulting the "family-run" reception desk they informed us "that the party was going to be over in only one hour". Hilarious if it wasn't after midnight. Our kids wanted a good night's sleep and so did we !! TERRIBLE ATTITUDE

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christophe P, Thank you for posting your constructive comments on Trip Advisor. I am very sorry that you took so long to post your review from December 2017. Please note this issue was resolved by my Front Of House Manager with a refund before departure. Please also note our staff work hard to exceed expectation, they are certainly not a nightmare !!! Kindest Regards, Jamieson Berriman

"A memorable, realxing lunch"

5
18/09/2018

Today, I travelled by train from Croydon to see my friend Daphne who lives in Eastbourne. She has been very unwell recently but has recovered sufficiently for me to treat her to lunch. We arrived late morning for coffee in the lounge and then adjourned to the bar for a delicious 2 course lunch. We were served by friendly staff, Dora and Helen, and sat and chatted whilst savouring the delicious lamb pie/ fresh vegetables , and fresh fruit salad and waffles for dessert. Delightful ambiance, no intrusive music and a thoroughly enjoyable time. Thank you ladies for looking after us so well; it was certainly worth the train journey!

"Overnight stay. Partner was working there. I accompanied him with our dogs"

5
16/09/2018

We live in West Yorks. It's quite a long drive. I accompanied my guy for the long journey on Sunday and the hotel is pet friendly so along came our dogs. The rom they provided has a sea front view with balcony. Perfect. The room was large, clean and the bed was huge. Bathroom was clean and nice They provided dog bowls and treats and poo bags. It took the edge off the worry off bringing our pets in there. They made a fuss of our pets. Point is they didn't have to but it made us feel comfortable. Other guests were amiable and the place felt like home. The room was warm even though the heating was off. We found a fan in the wardrobe to cool our dogs down We ate a bar meal in the evening. It was really nice. I could cross the road and walk the dogs on the grass in full view of the hotel so it was safe and easily accessible. Breakfast was ok. Something for everyone. I don't eat meat so I took four sausages for my dogs. I walked them several times. The check out time was 11am. There was no rush to make me leave but I did vacate the room by 11.15. Would I stay here again?? In a heartbeat, but sadly Eastbourne is too far unless we return on business. On a bright note the resort is clean and nice and the drivers are tolerant. Could not fault it at all. Lots of elderly people staying here rubber stamps the quality of service. Fab One other thing. Staff never said 'No' to any request. A lovely touch

"Somewhere in time"

5
16/09/2018

The Lansdowne Hotel is a wonderful place to stay. My wife and I make an effort of coming here every year. The staff are so friendly, helpful and courteous, nothing is too much trouble. We feel transported back in time. I can highly recommend staying at the Lansdowne hotel, you will love it.

"False advertising / fake pictures"

1
15/09/2018

So disappointed! Very bad smell in the all hotel. Only elderly people. We booked a specific room and we got another one, when we explained it to the reception, she said to us that some of the rooms have been refurbished some not. So we booked the pictures of the refurbished one and got an old one. Great to start. I call that FALSE ADVERTISING ! When we asked to swap there was no availably?! Also, we asked not to be disturbed in the morning, however, every day the cleaner and her manager came and knocked few times very loudly at our door. Very rude especially the manager, that came few times to explained we couldn't swap rooms. Wich is not a great start for the day. One person was amazing wich was the Portuguese man that was working on night shift. DO NOT RECOMMEND ! Way too expensive for the money our room and service we had.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Helena Z, Thank you for posting your constructive comments on Trip Advisor. I am very sorry that you found issues with your stay, having spoken to my team I am confident that they tried to move your room. Kindest Regards, Jamieson Berriman

"Beautiful Hotel in a Fantastic Location "

5
11/09/2018

My children and I had a brilliant overnight stay in this beautiful hotel which commands the most amazing views over the Western Lawns on Eastbourne seafront. The room was perfect; a spacious, light and airy family room which has been tastefully decorated in a contemporary and tasteful style. The beds were extremely comfortable and the sofa and wall- mounted TV were highly appreciated by the children. We ate dinner from the bar menu which was delicious, well-presented and reasonably priced. Breakfast was taken in the stunning dining room with amazing views overlooking the seafront. The staff were efficient and friendly and couldn't do enough to make our stay as enjoyable as possible. The hotel function rooms have been considerably modernised and are simply stunning. The lounges are tastefully decorated and filled with comfortable furniture in which to sit and enjoy the stunning views out to sea. We will certainly be coming back to stay in this beautiful and relaxing hotel which gets better each time I visit.

"Hotel has character and 5* customer service!! #Awesomehotel"

5
10/09/2018

I called and spoke to the Manager Elliot when booking a room, what a nice chap! He asked that Anna call me back to take payment once she was available, a short time later Anna called and I paid for the room. Both members of staff proved to be polite, professional and informative so much so that I was impressed before we arrived at the hotel. On arrival ''it was late circa 11.30pm'' we were greeted at reception and asked immediately if we needed any milk etc. for our baby ''we have a rather wild 20 month old who had just woken up after a 4hr journey with the energy of 12 raging bull's, I would describe him as similar a stampede when he wakes up'' the service received was fantastic, the staff literally could not have done more to help us to our room so that we could get settled in. The room ''wow'' it was a spacious family room with nice decor and a lovely bathroom. It was right up our street and we immediately felt like we had made the right choice in hotel and it proved to be excellent value for money! "And trust me I'm tighter than a Scotsman purse so it's not often those words leave my mouth". Breakfast the next day was very good. There was fruit, continental and most importantly a full English. The service was again very good, the staff rallied around to help seat us with the boy, "who at breakfast times is hangry" and we immediately jumped straight into a full English etc. The food was buffet style and there was a small wait while the kitchen bought out more eggs etc. but you could see how pushed the staff were given the volume of people coming in for a feed, "there was a coach load of elderly folks to give you an idea and that isn't just me describing how many people there were as once they all finished their breakfasts they litterally jumped on a coach parked outside". The staff should be commended on how they conducted themselves under such pressure. I could litterally go on and on, but I won't as I don't have time. If you want a hotel in Eastbourne where the customer is put first this is the place to be. I see other reviews about things being dated but you can see that they are in the progress of updating rooms etc. Plus I would rather have a slightly dated hotel with character and amazing customer service than a newly refurbished hotel with no service or character. A massive thanks to the staff and team at the Best Western that made us welcome during our stay. This includes our cleaner, I'm not sure she understood a word that I said but she was lovely and deserves a massive team building hug! It's your team and customer service we received that set's your hotel ahead of the rest!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ade H, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted that the team did a great job at securing your business and then executed brilliant hospitality. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great stay"

5
03/09/2018

Stayed here to watch Airborne so we had a window view! Good breakfast (sausages were yummy!) Comfortable, spacious rooms. Very clean and staff were pleasant and accommodating. Destination great. Would stay here again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear jodeywilson, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted you enjoyed the great view for Airbourne and the Yummy Breakfast. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Best Western Lansdowne Hotel"

3
03/09/2018

We were attending a weekend away Ladies festival. Location out of town with stunning sea views, an old hotel which needs some up dating and a good general clean, we were staying on the 2nd floor and the hall carpet needs a thorough clean, it is heavily stained. The bar area furniture was also in need of cleaning, so much so I sat on a menu rather than the seating material. Our bedroom was light and airy but clean!. A fairly good menu considering the weekend festival. Good friendly service.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sandra P, Thank you for posting your kind comments on Trip Advisor. I pleased you had a good stay, please note the menus choices are requested by the Lodge Organisers. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good if you are travelling with a dog"

5
02/09/2018

Thoroughly enjoyed staying here, very dog-friendly. Wi-fi is fast. Staff are brilliant.Good arrangement for parking considering the hotel's location-right on Eastbourne seafront. The hotel restaurant is good, and there are many other options East of the hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Phil, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you and your dog had a great stay and were well looked after by the brilliant staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Happy holiday"

5
02/09/2018

mMy wife and I have always enjoyed our stay here and this time was no exception. The weather turned wet and windy but we were able to relax in the comfortable lounges and watch the doggie walkers and children braving the elements whilst we stayed relaxed and spoilt by the friendly staff.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christopher W, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased you had a Happy Holiday, even if the weather was not so good. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Staff were very professional"

4
29/08/2018

We booked into this hotel by mistake, we were supposed to be in BW York house hotel which is on the same road but a few hundred meters away. We didn't realise we were in the wrong hotel and due to someone having the same surname as us the hotel only found out in the evening when we were out and about. The landsdown staff tried to get us transferred to them whilst we were out but due to the hotels being independent the York house wouldn't agree, this would have put us in a position of having to pay twice . The landsdown let us stay and have breakfast on them. It was a genuine mistake on both sides and they handled it so well even though they were out of pocket because of it. We would definitely stay there again as it was very nice. Well done landsdown staff

"Be kinder to the single traveller"

3
28/08/2018

The hotel falls into the usual trap of assuming solo travellers don't mind or don't care where they park you. Despite being directly on the seafront and not particularly busy I was allocated a small top floor room with views of the bin area.

"A great stay"

4
27/08/2018

First time and most impressed. Freshly refurbished I think and the decor although traditional was very pleasant. Newly refurbished room over-looking the seafront. Well appointed room and comfortable. Being summer with windows open was a bit noisy. Housekeeping was excellent. Breakfasts standard fare. Staff efficient and very friendly and helpful. Would stay again. Have stayed in the other Best Western hotel on the front and not nearly as good as the Lansdowne. Nice comfy lounges to sit in too. Did not dine there - so not sure of the quality of food for dinner.

"Great Location"

4
24/08/2018

Great hotel but you have to accept the limitations of an old building. Superb location but there is no air-con and no double glazing so the south-east facing sea view rooms can be very hot, despite the electric fan provided and very noisy, even at night. Despite that we will be back

"Airbourne Show 2018 - Lansdowne Hotel First Class Window View"

4
23/08/2018

Just returned from a fabulous five day stay at the Lansdowne Hotel - Had a wonderful room with a panaoramic view overlooking the Wish Tower Green with great views of the sea and especially the displays of the Airbourne Show - breathtaking Red Arrows Display and Wing Walkers to name but a few. The Room was great as were our friends' room - the only downside was one night at dinner. The Chicken at dinner unfortunately had to be refused as it was so tough - the problem was rectified immediately by the wonderful resturant staff and an alternative was readily returned. The following day two of our party ordered the Chicken Thai Curry and another ordered Chicken Carbonara - and again the quality of the Chicken was very disappointing and we found it very tough - perhaps Chef can improve the quality and cooking accordingly and then it would be absolutely great especially as Chicken is probably the most easiest of meats to cook. Needless to say we all had a wonderful stay at the Hotel - the rooms were extremely comfortable and clean and the staff at The Lansdowne were friendly and very efficient and helpfujl. 9/10 would have given you 10/10 - just the Chicken all the other food was first class especially the breakfasts.

"Perfect"

4
10/08/2018

Stayed before at this hotel. This time with granddaughter. Room was spacious and very comfortable. Large bathroom and we all enjoyed the breakfast. Will continue to use this hotel when staying at Eastbourne.

"Nice location but quite old "

3
02/08/2018

The hotel is located directly at the promenade approximately 1 km from the pier. Parking is available along the street. The hotel rooms and the bathrooms are very old and need a refurbishment. Hotel staff is very nice and friendly. Restaurant is good for dinner. The breakfast buffet has not a lot of choices and for example honey is not available and we had during our stay only strawberry and orange marmalade. The hotel is too expensive for the old rooms and the breakfast.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear TBC, Thank you for posting your kind comments on Trip Advisor. I am glad that you were well looked after and you had a good dinner. Please note we have achieved a lot of refurbishments over the years and have a commitment from the owners that they will continue to invest in the property. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fantastic "

5
01/08/2018

Down this way with work for two nights I could not ask for a better hotel. The staff at checkin very cheerful and pleasant. The room clean and tidy the fan really helped with the warm nights. I have to give a special mention to Helen who was behind the bar the first night her cheerfulness and nothing was too much trouble approach when asked for changes to food order due to dietary requirements was very refreshing compared to lots of other hotels I have stopped in recently. If I am ever down this way again would definitely stop here again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tracy D, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you were well looked after by the helpful and cheerful team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very Happy"

4
31/07/2018

Checked in and didn't like room, it was a little tired, smelt musty and someone had smoked in it. Went to reception and with no quibble or hassle was given a different room far far superior to what I had booked. Room was clean, spacious and with sea view very light and airy. Bed was comfy and hotel seemed quiet inside and out despite having all the windows open. Only 2 quibbles were lack of air con but this is common in these huge old hotels and lack of staff in the morning to check out. There was only 1 staff member who was taking booking calls .Oh and room had the ugliest 1960's wall mounted hair dryer which look hysterical ;) Shout out for Gergely who was so friendly and helpful at breakfast

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Roy B, Thank you for posting your kind comments on Trip Advisor. We are all delighted that you enjoyed your stay, please note the wall mounted hairdryers are replaced as we refurbish. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Overnight with my doggy"

5
27/07/2018

I have stayed in many hotels in many places and don't always write a review. I must say that the welcome I received at The Lansdowne and service I received during my stay was fabulous. I would like to thank Anna in particular who was extremely lovely and made my visit even more special. Thank you Anna and hope to see you again soon

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Clark, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased that the staff engagement was extremely lovely and you had a fabulous stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A lovely Hotel."

5
25/07/2018

We stayed for 3 nights. A return visit after a few years. The staff made us welcome on arrival. Our room which had a sea view was very comfortable. The staff everywhere were helpful and friendly. The location of Lansdowne is great. We enjoyed our stay very much. All in all an enjoyable break.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear pmtownsend, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you had a friendly welcome and an enjoyable break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Really Nice Hotel"

4
22/07/2018

We stayed for 3 nights. The staff were very efficient and helpful on arrival. Dinner was very good with a good choice on the menu for a 3 star hotel. They even were able to do vegan meals on request. We found the breakfast was of a good standard. Room was clean and comfortable. Although no air con there was a fan to use, bathroom with shower was clean and adequate. The hotel is in a nice position opposite the sea front. Just about 5 minutes walk to pier and 10/15 minute walk to shops.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jeff, Thank you for posting your kind comments on Trip Advisor. I am very pleased you were very well looked after and enjoyed a vegan meal. Please note, we try to satisfy all special dining requirments. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Regular Visitors"

4
22/07/2018

We stay in this Hotel regularly as we visit family in the area so have come to be recognised by various staff members. As a Diamond Rewards member I am entitled to an upgrade on arrival, if available and I am pleased to say that now the Reception staff do upgrade us without having to be asked which is a nice touch. The refurbished rooms are lovely although last time we did have an issue with the bedside light switch being hidden by the headboard but Housekeeping sorted it out for us. There is often events going on within the hotel as it is popular for parties, lunches etc but it doesn't usually affect us. Breakfast is adequate but I have mentioned several times about the poor choice of fruit. The only fruit is prunes (yuck) or grapefruit segments (tinned) and I have pointed out in numerous surveys that many people cannot eat grapefruit as it has an adverse effect on certain medications.Other than that its a whole apple. I would like to see better quality, as in a platter, or bowl of fresh chopped/sliced fruit. The cereals too are low quality. We stay in another 3* B/W which has branded cereals and amazing fruit so why can't this one do it? When we last stayed we were also disappointed that we couldn't get a cafetiere of coffee at 10.30 when we came in. Apart from that it is always a pleasant stay and great location opposite the sea and within walking distance of the pier and the town centre.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Holiday Queen, Thank you for posting your kind comments on Trip Advisor. We are delighted that you are regular visitors and return so often. We are reviewing the Fruit Offerings. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Afternoon Tea with your Dog"

4
18/07/2018

While walking Princes Park in Eastbourne two ladies advised that the Landsdown Hotel had a family room which was ideal for enjoying afternoon tea with your pooch. So we do just that. The family room has photos of the original owners of the hotel. We got tea and scones with jam and clotted cream. Delicious and very generous portions of the accompanying items. Reasonable too. An enjoyable afternoon.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Shane, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you and your pooch had a delicious Afternoon Tea . On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Really nice Hotel, no complaints. Friendly Staff, breakfast best I've had in a hotel."

5
16/07/2018

Stayed here for two nights, couldn't have been more surprised with the room, lovely king size bed small kitchen downstairs (didn't use it) as much tea and coffee as you want. room was really clean, lovely shower room (toiletries supplied). Really good position of hotel, few minutes walk to pier, shops, bars and restaurants. I must say the weather was fantastic so that helps. My only complaint was the parking we had to park about a ten minute walk away, although the hotel do give you a parking voucher if you can get a space outside. All in all this was a really nice place to stay. Thank you Best Western.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ellen, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Mini Break"

4
12/07/2018

Just spent 4 nights at the Lansdowne, had a lovely room, 116,with an amazing sea view, even better we shared it with our dog Freddy!! We found it very comfortable, love the new decor & bathroom. Staff very friendly too & hard working. See you again!!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Wendy, Thank you for posting your kind comments on Trip Advisor. I am glad that you had a great mini break in one of our refurbished sea view rooms. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Two night weekend stay"

3
11/07/2018

The staff were very pleasant, the room clean. It was a very hot weekend, so we could have done with the heated towel rail being able to turn off, it was like having the heating on. It would have been nice to have been told there was an Emergency Services show being hosted right outside, which was lovely, but rather noisy early on Saturday morning. Overall a pleasant clean hotel, we visited on a busy hot local weekend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear bdevalmency, Thank you for posting your kind comments on Trip Advisor. We are pleased that you commented on the room being clean and the staff so pleasant. Please note that during the Summer Months there are lots events on in the Town, many on the sea front. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Comfortable Hotel: Good Location: Friendly Staff"

4
11/07/2018

Stayed here for 2 nights for a conference located in the Eastbourne tennis Centre so perfect location. Parking across the road with a voucher. Front rooms overlook the sea. Mine was quieter at the back. Breakfast excellent with plenty of staff, all very friendly . Reception good and responded promptly to requests. Only downside was foam pillows in the room and a shower curtain over the bath. Bathroom in need of an upgrade. All very clean. Lounge refurbished since my last visit 1 year ago and very stylish.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Musett, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you mentioned the efficient team members and the excellent location. Please note the Owners of 106 years, continue to invest in the property. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good location at end of seafront. Seaviews."

4
10/07/2018

A very comfortable hotel. Our basic room looked out onto the kitchen fan, so there was noise from that, but as promised the fans were turned off before our bedtime. Excellent buffet breakfast, good value overall. We stayed the one night only before getting Newhaven ferry.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barrie, Thank you for posting your kind comments on Trip Advisor. We are delighted that you enjoyed your stay with breakfast all at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Enjoyable"

4
09/07/2018

We stayed at this Hotel for four nights. We had a lovely welcome and our room was on the 3rd floor at the back of the Hotel. After having a bad experience, I don't do lifts so this was a bit of a problem for me. However, we had a lovely stay with a good breakfast, Beatrice was absolutely lovely and also the lady running the Bar was excellent. It was a very hot few days and so definitely needed the fan in the room. Would definitely stay here again as overall was very good.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear GymBunny, Thank you for posting your kind comments on Trip Advisor. We are very sorry that you were allocated on the third floor which was an issue for you. I am however delighted that you were well looked after and enjoyed your stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A good 3 star hotel with helpful staff and garage parking."

4
06/07/2018

We stayed at the hotel over the weekend go the 30th June/ 1st July. We were allocated a room at the rear of the hotel which overlooked the garages and so the view was not great. The room itself was well furnished and had all the amenities that you would expect, except air-conditioning. A breakfast buffet was served in the ground floor dining room and was of good quality. The staff were cheery and helpful and made sure that you were seated without delay. The hotel has the benefit of 18 or so garages and these are located at the rear of the hotel. Unfortunately, they are not sign posted so make sure you get directions from Reception first. They cost £8 per day.

"Noisy"

4
06/07/2018

We stayed for I night having upgraded to sea view. Our room clean and big It was very hot so had to keep windows open and no air conditioning but a small fan in cupboard. We had no sleep at all due to traffic and either staff or clients were making noise shouting banging doors.The hotel lovely and clean bar area and service good although the bar closes between 10-11 pm but this was on Wednesday. I gave 4 stars because the hotel in general is excellent. Next time no sea view.

"Mum's 70th birthday treat"

4
06/07/2018

Booked the dinner, bed and breakfast deal through best western and not direct... fantastic deal of £134.10 per room... informed it was a special occasion but this info was not forwarded on so nothing special on mums arrival... but this did not ruin our trip... nice hotel although rooms very dated... no nice views as we were in the back of the hotel... I had asked for mum to be treated at the time of paying... room was clean, enough room for 2 for one night... right opposite the beach. Evening meal was lovely 3 courses good waiting service... and to finish off a nice filling English buffet style breakfast... good trip, nice hotel, fantastic weather.

"A tad expensive for what we got"

3
04/07/2018

We last stayed here in May 2017 and paid £ 67.50 per night. This time at the beginning of July we were charged £ 153 on Sunday, July 1, and £ 135 on Monday, July 2. That is not good value given the lack of air conditioning in hot weather and the limited shelving in the bathroom on this occasion. The twin beds were very comfortable, but given the hot weather and lack of ventilation, the heavy duvets were uncomfortable. We recall that in the past, there were 'additional' items on the breakfast menus, such as kippers. That has disappeared, no doubt due, as usual, to management seeking greater profits by cutting down on basic services. The lounges are comfortable, and the service and food in the bar is pleasant.

"Good but uninspiring standard"

4
02/07/2018

* Welcome & Reception Staff = Very Good & Professional. * Room = Dated decor, clean, comfy bed, effective shower but no A/c. * Public Areas = Clean & Tidy. * Breakfast = Good selection; all freshly replenished. * Location = Very Good; on the sea front & close to the Devonshire Park Tennis venue. Noteworthy Staff: * Beata at Breakfast was outstanding; helpful and very attentive. * The night Reception staff were very good, supplying us with a large jug of iced water to help cool us down before bed during the recent heatwave.

"Hotel stay"

4
20/06/2018

Booked 3 rooms at short notice & found the hotel to be a pleasant change to the usual national branded premises, rooms were clean & well equipped, food we had in the bar was very good, the staff were very helpful, good breakfast & hotel well positioned. What's not to like.

"Great Hotel in Great Location"

4
19/06/2018

Great place to stay in Eastbourne. Rooms are nicely renovated and fully appointed. Staff was great and the hotel is obviously well managed to a standard far beyond what one has come to expect at an English seaside hotel. Public rooms are equally nice with newspapers available throughout. Bar and restaurant service also excel. Will definitely return.

"Great stay"

5
16/06/2018

Staff were absolutely charming and nothing too much trouble for them. I found a lovely calm atmosphere throughout the hotel. The sea view room was very clean and very comfortable. Great location will definitely return.

"Overnight stay"

5
12/06/2018

Really enjoyable stay. Great food with superb breakfast. Nice atmosphere and really nice staff who go the extra mile to help. Highly recommended Rooms were great with sea views in both. We had executive double that was really big with bath and shower in bathroom. Ironing board and hairdryer supplied too

"Good location and great value."

4
12/06/2018

Stayed here for three nights and thoroughly recommend this hotel. The double room was clean, the bed very comfortable and the shower was powerful. A fan was also provided which is something that is lacking in many hotels I have visited. To get to the town centre first take a leisurely stroll along the promenade towards the pier, it's about twenty minutes total time. Parking in Eastbourne isn't cheap so the fact that the Hotel charge a pound a day for a parking voucher is an absolute bonus. There is lots of space and seats where you can relax. The staff are very courteous and friendly and the excellent buffet breakfast meant I didn't have to eat anything else until evening. I have stayed in a few hotels in Eastbourne but I know where I'll be staying on my next visit.

"Afternoon tea "

4
07/06/2018

Myself and my mother in law came here today for afternoon tea . What a delightful hotel with lovely staff ! The afternoon tea was very generous and delicious , we sat in a lounge area with lovely comfy armchairs and had a relaxing afternoon .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Leanne, Thank you for posting your kind comments on Trip Advisor. Afternoon tea is an important and popular part of our daily offerings, we pride ourselves in getting this service executed well. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely experience with helpful staff."

5
06/06/2018

We booked this hotel at short notice and the staff (Lilly) was great, she could not do enough for my family. The hotel was clean and homely with a great sea view. Our dog also came with us, the hotel showed us great hospitality, with dog friendly areas and a room that didn't smell of previous dogs (which is usually the case).

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jim, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that your experience at the hotel was so positive, the staff engagement with our guests is key to our success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great location and top service"

5
04/06/2018

Ideally positioned on the seafront, with spacious rooms and welcoming staff, the hotel is an excellent holiday venue, The Devonshire Restaurant offers a varied menu and the food is first-class in quality and presentation. The whole building is clean, comfortable and staffed by smiling and helpful people, rarely found in such abundance, Breakfast is busy but well-organised and, again, offers a rich variety of foods to satisfy all choices. Lifts are available to all floors and the hotel is dog-friendly. Highly recommended !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kenneth, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am so very pleased you commented on the offerings in the Devonshire restaurant, all the teams involved are working hard to exceed expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Luxurious lovely sea facing room "

5
02/06/2018

Very impressed the staff food and service were excellent the room was very spacious and highly decorated I've paid double the price for rooms not as luxurious. Then walk across the road and your on the sea front by the South Downs

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Marcus, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you enjoyed the Luxurious Sea View Room all at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Wonderful Stay"

5
31/05/2018

My husband and I had the privilege of staying at this wonderful Hotel. We have been on holiday in Eastbourne for many years and feel staying at The Lansdowne is like coming home for us personally. Beautifully situated on the sea front, it makes the whole holiday experience special. The hospitality, welcome and service is outstanding. Our room was truly stunning, beautifully furnished and decorated. Both my husband and I would like to thank Catherine for making our stay so special and to Helen in the Regency Bar, such a delight. It was lovely to catch up with friends old and new. Thank you all and see you later in the year xxx

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mags, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had a wonderful stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Wonderful break with dog"

5
30/05/2018

This was a lovely dog friendly hotel. Stayed here over the Bank Holiday weekend and we all had a lovely stay. Dog bowls for food and water were waiting in the room on our arrival. Doggy friendly areas in the hotel. The dog friendly small lounge with photos of the family and hotel is just delightful and so calming. The food in the restaurant very good. You can eat with your dog for breakfast in an area. We had a bar meal on our first night in reception area with our dog (so exhausted after a long and gruelling journey). Breakfast good choice. Staff very attentive, professional and enough staff on duty. Staff a credit to the hotel. The bedroom was at the back of the hotel, not a nice view but lovely and quiet for the dog. We enjoyed our stay.

"Great for a couple of nights"

3
29/05/2018

We stayed at the Landsdowne last night as we were in Eastbourne for a family celebration The hotel is ideally situated on the sea front in a quieter area of the esplanade and it does look quite “grand” in appearance. Parking was easy for us as we had a disabled person with us but in high season I think parking would be quite difficult as there are hotel after hotel in the vicinity. The quality of the food and service in the restaurant was excellent and at reasonable prices. Would recommend this as very attentive staff and pleasant ambiance . Rooms are pretty basic but all you require for a short stay. Our room was really hot so requested a fan which was brought up immediately but we both had a good sleep in comfy beds. This is an “old hotel” so don't expect any of the luxury which we expect in many boutique hotels but it is is comfortable and welcoming and caters for the disabled and is dog friendly. Not that I agree with that but it is only my opinion. Cross the busy road and you are on the beach. No complaints at all.

"Welcome Return for Longer Stay"

5
28/05/2018

I was able to stay a few days longer than my normal visit this year and thoroughly enjoyed it. Everything I have said in previous reviews remains the same with the additional comments that the dining room continues to impress with its freshly-cooked dishes and fresh vegetables. It is truly an elegant dining experience. For those wishing a less formal atmosphere, the food in the bar is also excellent with a completely new menu, also with freshly-prepared dishes and old favourites. The bar provides a relaxed atmosphere and the staff efficient and friendly. My room was, once again, room and excellent. The on-going updating and redecoration of the hotel is in excellent taste - the lounges are a great asset to the hotel. I'm looking forward to my next visit to this family-run hotel.

"Awesome hotel"

4
26/05/2018

Great location, fantastic views and an amazing breakfast. Right across the road from the beach. The staff are exceptionally helpful too. Top tip: don't pay for parking, get a £1 voucher for the day from reception. I gave this a 4 and not a 5 as there are certain tiny improvements i would make to get a 5. Personally I prefer a 6am start for breakfast /coffee for work. Also one of the coffee cups in the room was dirty but there were 3 cups so I presumed one was just left? The coffee in room was poor quality in mý opinion. The shower head was leaking. These are the things I'd want improved for a 5star however, we did love it and will stay again.

"Great short break"

5
23/05/2018

Just got back from a great short break at this hotel. We had a sea view room on the second floor. The room was large and bright, the bed was huge, the ceiling was high, there were 2 very comfortable high back chairs to relax in, and the view was amazing. A proper cupboard to hang our clothes in and some drawers as well. The breakfast/dining room was really nice and bright. There was a good distance between the tables. We only ate breakfast there but the selection available was very good. All the staff were very friendly and helpful. The Portuguese? waiter we had at breakfast was great offering us extra tea and coffee. We will definitely be coming back to this excellent hotel, which is well located only 5/10 mins walk from the pier and central area.

"Disasterous"

1
21/05/2018

Such appalling service for a joint baby shower and children's party. We were served cold tea, children were served coffee cake, waited over an hour to be served to the adults at which time the children had already finished. The bread was stale, and cakes that were FROZEN - and if that wasn't bad enough, it was being served to a baby shower and a children's party! We kept being asked by staff if we were ready, which we were and they still didn't bring out the afternoon teas. We had to keep getting up to ask the staff what was going on. Never been so disgusted in my life. Didn't even get an apology except by one staff member who was incredibly helpful - never felt so sorry for a staff member so much before.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chelsea, Thank you for posting your comments on Trip Advisor, we are very sorry that there were issues at your event. Please note this was certainly not to our usual standard of guest experience. We are still completing our investigations however, I am aware a full refund has been authorised and completed, Kindest Regards, Jamieson Berriman

"Beautiful stay"

5
19/05/2018

My husband and I celebrated our 11 year anniversary here last night. What a beautiful place, the staff were excellent, the interior just lovely and our bedroom... wow.... as we walk in... sea view was just breathtaking, Bed was so comfy and a really peaceful nights sleep. Really recommend staying here. Wonderful ??

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Laura, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had an excellent anniversary celebration at the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good fish and chips lunch"

4
19/05/2018

I visited the Lansdowne Hotel with my disabled friend to have the Groupon deal of fish and chips. They were very good and came with a small salad and peas. Staff were very friendly and helpful. Wheelchair access is available however, if my disabled friend had been on her own, there is no way of letting the hotel know she needs to access the building. Maybe a buzzer arrangement would be a good addition.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Rosemary, Thank you for posting your kind comments on Trip Advisor. We are very pleased you had a great Fish and Chips Lunch at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"At the Lansdowne for a surprise cream tea."

5
18/05/2018

Very nice reception and an excellent tea. This was not our first visit to this excellent hotel. The food is always excellent and the service welcoming, courteous and quick. I have never stayed here but have used their facilities for conferences and my bowls club luncheons.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Andrew, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you had excellent tea at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Excellent"

5
17/05/2018

Close to sea.Very good price and good breakfast. Very comfortable need and spacious room.Staff very friendly.They help with direction.Clean linen and towels changed every day.Lovely place. Wil come back

"Lovely hotel"

5
17/05/2018

We enjoyed our stay at this hotel. The hotel was spotlessly clean and the beds were very comfortable. The only gripe I had was that the bedroom was very warm. There were lovely white towels and guest soap and shower bottles . In the room we had there was a low bath with a shower overhead. It had a non slip mat to put in the bath . Dogs are allowed in the hotel . For breakfast there were cereals ,grapefruit and prunes, pastries , and full English. Tea or coffee and toast is brought to your table. The dining room is very pleasant. There are very comfortable armchairs and sofas in several rooms that look out onto the sea front. The floorbooards are creaky but this is to be expected for the age of this hotel The staff were lovely Thank you to all of you who made our short stay very pleasant In one room it was interesting to read about the family who own it and look at their photos. A good hotel .

"Weekend break "

3
17/05/2018

It was a nice break but in had a bad back because the bed was so low the food was lovely and the staff were brilliant too the room was lovely and quiet it was just the bed it was so uncomfortable and low

"Nice hotel on seafront at Eastbourne"

4
14/05/2018

A nice hotel along the seafront so easy access to beach, promenade, shops and restaurants. Usual hotel breakfast, well presented and hot. Staff in restaurant helpful both in the morning and for evening meal. Small bar which also serves snacks and some relaxing lounge areas to enjoy on the ground floor.

"Great Visit"

5
08/05/2018

We came on a coach trip staying Sunday to Friday. Room was excellent with a side view onto the promenade and shore. Meals excellent with cheerful waiting on staff. Bar was a wee bit expensive. Hotel must try harder with the type of entertainment it puts on in the evenings. I mean "Poetry Reading". Come on !!!

"Excellant service"

5
07/05/2018

Though fairly large this hotel is welcoming with very helpfull and friendly staff. The meals were varied, well presented and enjoyable. The waiting staff were very attentive and efficient. The lounges for a rest or a read were plentifull. The bedroom was fine everything as it should be. Though the shower could do with updating. (335 room)

"Excellent hotel"

5
30/04/2018

Lovely hotel, staff were polite and friendly. Loved the fact that dogs are welcome will bring my dog with me next time. Breakfast was very good with a wide variety of food. Great location would definately recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Amanda, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased you had a great stay and we look forward to meeting your four legged companion next time too. The Staff are key to our success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Eastbourne business trip"

4
28/04/2018

A lovely hotel, staff very friendly. Sea view rooms better than rear of hotel. Room was standard and ok, breakfast buffet style so make sure you arrive soon after opening times or food may not be as good. I prefer a cooked breakfast for this very reason.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lorraine, Thank you for posting your kind comments on Trip Advisor. We are very pleased that you business trip was a success. I will ask the team to keep a close eye on the buffet. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"February break"

4
28/04/2018

This time I think it was about our fifth visit - I have lost count !! Together with my wife, her sister and our brother in law our party stayed here early in February and were fortunate with the weather in the middle of the last long cold winter. We had two great sea view rooms on the third floor for an extremely reasonable rate. The rooms were also very spacious. In the dining room the breakfasts were tasty and in the evening there is plenty of choice in the bar restaurant. It has always been a pleasant experience at this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Geon, Thank you for posting your kind comments on Trip Advisor. Great to hear that you have returned again and had a excellent time. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Relaxed and friendly."

4
28/04/2018

Back again for a one night stay, still very good. Room was fine, bed comfortable,no problems with cleanliness. Breakfast buffet good standard maintained. Old fashioned seaside, in a good way Keep doing what you do. We will be back.

"Excellent location"

5
26/04/2018

Stayed for two nights on way home from Folkestone. Hotel is in an excellent spot, overlooking the sea; parking is just across the road at a very reasonable rate with a voucher from hotel. Our room was very spacious and comfortable- a kingsize, comfortable bed ( pillows hard though and no alternative pillows available in room). There was no safe in the room which I do depend on. We ate in the hotel bar - the menu is varied with good choices. The food is excellent ( no need to go any where else) and they also have an excellent choice of wine by the glass. Turtle Bay is a favourite of mine. Breakfast is very good although, since I eat cereal, I would've liked to have seen nuts and seeds. Small choice of fruit - grapefruit only. Would've liked melon etc. All in all, it is a very good hotel, comfortable and good value. My only suggestion is that the decor needs a little prettying up to make it look more welcoming.

"Enjoyable Stay"

5
24/04/2018

This was our second stay at the Lansdowne Hotel, we stayed here last summer & enjoyed it so much it was our first choice for a return visit to Eastbourne. We stayed on a b & b basis so can't comment on the lunch or evening meals but looking at the menus there looked to be a good varied selection on offer. Our room was a standard double on the second floor at the back of the hotel. It had every thing we needed, it was comfortable & kept very clean. There is a good choice of food on offer at the buffet breakfast with other options that can be cooked to order. The hotel is in a lovely location & the staff are all very friendly & helpful. We will definitely stay at the Lansdowne again.

"Pleasant stay"

3
22/04/2018

We stayed at this hotel recently. The location is very good. The room decor was dated but spotlessly clean with a lovely view. However with sun coming in through the very large windows the room became quite warm without air conditioning. Also with windows open it was a little noisy disrupting our sleep. The shower lacked power. The breakfast was very good and all the staff were very helpful. We had a fairly pleasant stay but will be unlikely to return.

"Excellent position, lovely hotel, nice food"

5
22/04/2018

Excellent position, lovely hotel, nice food. Would definitely stay again but would ask for a front facing room with a view so we didn't have to struggle from the lift through doors and down stairs to our room which was situated on a small landing between the main floors. However the room itself was fine.

"Very comfortable and wonderful pet friendly hotel. "

4
18/04/2018

My partner and I stayed here for a four night break and took our puppy with us. She is a Cockerpoo and was fully house trained at five months and the room we had had a beautiful sea view and was larger than expected, being a family room. We all felt very comfortable there and our puppy thoroughly enjoyed being with us in the large room. We stayed on a full package of dinner bed-and-breakfast and were very pleased with the meals we had. Next t8me we visit Eastbourne we shall definitely return to this hotel. We felt that the price paid ( £560 ) was good value taking everything into consideration. We would recommend the Lansdowne to anyone who likes comfort and a high standard of service.

"Overnight "

4
17/04/2018

I was visiting Eastbourne to catch up with old work colleagues needed a reasonably priced hotel for an overnight stay. The lansdowne hotel is situated right on the seafront about a 10 minute stroll from the town centre, I opted for a single room it was at the back of the hotel the room itself was spacious well equipped very clean although as with hotels of this type needing a little tlc. I would not hesitate to stay here again I did not have breakfast as Adrienne has a cafe in town.

"Small bed and lovely view of the rubbish bins"

2
17/04/2018

The hotel room was adequate in size, well decorated and spotlessly clean. The double bed was small. We were disturbed in the morning by the noise sf the rubbish bins being emptied below our window. The reception rooms are large and well furnished. The buffet breakfast was good

"Excellent seafront hotel"

5
16/04/2018

A lovely, friendly and well run 3 star hotel on Eastbourne seafront. Close to the town centre and Beachy Head. The hotel has very good decor and very customer friendly staff. Although we only had breakfast at the hotel, this was to an excellent standard. The room we were allocated had a lovely sea view, and was much larger than expected.

"A lovely hotel"

5
15/04/2018

Yet again we had a lovely stay at the Landsdowne Eastbourne. Always extremely good value for money, and always worth phoning the hotel to check for any special offers (Note to self!!!) The hotel is slowly and surely being done up from the first time we stayed some years ago and some of the rooms are beautifully finished. Staff are friendly and welcoming and our stay has always been pleasant.

"Annual visit"

4
13/04/2018

Once again enjoyed our visit over Easter. This year we had a sea view bedroom, which was a good size with a bay window. The bathroom was fine except they could do with a loo brush. Enjoyable breakfast, one evening we had a meal in the bar which was fine. Hotel kept in good condition, and the staff friendly. Hopefully be back next year.

"Mothers day treat (2 adults and a baby)"

5
10/04/2018

I booked my wife, my 14 month old son and I into the Lansdowne as a treat for mothers day. We don't have family nearby so It's rare for us to get away like this but I felt we needed it. I did mention it was mothers day to the hotel when I booked but I didn't think much of it. When we arrived we had a beautifully decorated family room waiting for us just above the reception area, we could see the room from the foyer area downstairs so they suggested we might like dinner together there when the baby was asleep. As fairly new parents and not having a lot of chance to stay away from home or go out, this was such a welcome treat for us. We managed to have dinner ( I had a perfectly cooked steak!) together in the foyer as suggested, the fact that our room was visible to us and so accessible allowed us to do this. Fantastic idea! We were so well looked after by the staff. They were all fantastic with our son and he enjoyed it as much as us adults did! If you're thinking of staying in Eastbourne I would highly recommend the Landsdowne, It's got such a lovely feel to it for such a big hotel, it really is welcoming. Thanks again

"Friendly and helpfull "

4
10/04/2018

I have just visited the lansdowne with 5 other family members for 2 nights to attend a funeral on our first night andrew was very welcoming and went above and beyond to help us it was late but he didn't faulter he set up a ping pong table for us and when the bar was closed drinks were made for us making us feel valued as customers our rooms were clean and tidy and well prepared the breakfast buffet was well stocked and the staff friendly and effecient, if I have to find a negative it was that 2 reception staff had raised voices when what seemed like a senior staff member "a voice from the back office" would not listen to the receptionist when she was trying to explain why she had taken a specific action. She was rude and spoke too loudly anyone in the area could here her and how irritated she was. But over all a very pleasant place to stay.

"Always feels like home when we return,"

5
08/04/2018

Since writing my last review just over a year ago, my husband and I have returned several times to the Lansdowne. We are fortunate enough to be staying here again at the moment. As always we are in a beautiful room overlooking the sea and right from check in, staff were friendly and helpful. Rooms at the Lansdowne are spotlessly clean, generous in size and the newly updated rooms are tastefully furnished and feel luxurious. There are personal circumstances which make it essential for us to ‘get away' every so often and the Lansdowne is a place which always helps us to refocus and recharge. We are booked in on the dinner, bed and breakfast package which is reasonable to say the least.After staying at a hotel just along the road for several years and noting it was costing us three times what it costs us to stay at the Lansdowne, with service inferior to that of the Lansdowne, we decided not to return to this hotel again. I would whole heartedly recommend the Lansdowne hotel for anyone looking for a relaxing escape for a few days in an establishment offering excellent service. I would particularly recommend the sea view rooms.

"Great character, space, and staff"

4
07/04/2018

Visited this weekend and had massive family room with sea views. Clean carpets, all comfy beds, room - massive with massive bathroom, and windows that FULLY opened to allow in the sound of the shore and the coastal air. Really impressed. Wooden signs, door handles, carpets, lighting and corridors are all very eighties, but they give the hotel a character I personally liked. Some may feel the place is dated, and so a little sorry looking given that it costs TWICE as much to stay here than most PremierInns, which provide equally good rooms (but without the views). Staff friendly to kids and dogs, as were excellent maids - top marks to all who work there. Two criticisms: - All of downstairs lobby, sitting areas, smelled of fish throughout the afternoon, evening and following morning. - Felt the breakfast was pretty poor.

"Shocking Hotel"

2
06/04/2018

First contacted this hotel as wanted to leave my bag there as was busy the Thursday afternoon, so emailed the hotel and a lovely woman called Rosie sorted something out for me so I can have a early check in which was really nice of her. When I got to the hotel the Front office manager checked in and she was very friendly and polite sorry didn't catch her name, so got checked in at half 12 then put my bag in to my room and then went straight out. Came back to the hotel around half 5 and as this was a little bit early for dinner I went to the bar to have a drink and the barman was a little rude and when he is pouring my pint he is leaning on the pump, then went I went to dinner I got even more shocked as there is not much of a choose for dinner and when they did come to take my order I asked for chips instead of the mash as I told her that I was Lactose Intolerance she seemed surprised what that is, but then had to explain that I can not have Dairy and she then seemed ok with that but with all the gluten and Lactose that people are, everyone in the catering side should know what this is. Then after dinner went back to the bar to watch the football and there was a friendly and polite gentleman called Stevie he picked it up a bit more for this hotel. Also, if you are like me and like to have a coffee in the morning to get you going, ask at reception when you check in for more coffee as only found 2 decaf coffee in my room and there no one around reception at night. There were a few maintenance issues with my room and that was the bedside lamp after you turn it off but then need to turn it back on the lamp flickers but then want come back on, and also the shower was leaking from the head, so the pressure wasn't that good and had to stand on top of the taps to shower. The Breakfast staff was friendly and polite and there was a good selection for the breakfast

"Very good base for an East Sussex visit."

4
04/04/2018

Whilst not exploring nor using all of the hotels amenities due to spending time with family in the town the relaxing ambience of the hotel was enjoyable during ‘down time'. In addition, the enticement of an accompanying breakfast pulled us in. I'm delighted that we didn't resist.

"Mad Hatter,s Tea Party!"

4
03/04/2018

A very enjoyable and fun event. I went with my five year old grandaughter and we had great fun especially playing musical chairs at a run around the tea table! The tea was plentiful (too much so we took home the leftovers) and the characters excellent involving every child. We will be going to the next Princess Party in July and although you may think it is a bit pricey at thirty pounds for one adult and child it is certainly worth it when you get there.

"Terrible food"

1
02/04/2018

My fish cake had unidentifiable hard lumps in it. I think it was pork. I asked the waitress to check with the chef but she did not. We also ordered the avocado with sundried tomatoes. They were black.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Annonymous_Mac I have spoken to my chef. The fishcakes are not the smooth variety in the middle, they have pieces of fish and prawns in them so it was more than likely this and certainly nothing unidentifiable and most definitely not pork! They are all freshly made by our chefs. The smashed avocado on toast has sundried tomatoes that do look dark (black as you said) as they have been marinated in oil for a period of time. Kind regards, Catherine Clifford

"Evening supper"

2
31/03/2018

I had a very bad experience using a groupon voucher. I didn't actually have any food the first time around. I left negative feedback. Then the manager, Jamieson called me, apologised and asked if I would remove the negative feedback if they could redeem themselves. The original offer was for a fish n chips dinner with mushy peas. Jamieson offered the same but with a bottle of prosseco & to dine in the restaurant area as opposed to the bar area. He promised a much better experience and a date was set for good Friday at 7pm. Imagine my disappointment when on arrival my name was not only the dinner list but the waiter when I said I'd booked for fish n chips & a bottle of proseco said , very loudly ‘groupon is in the bar area ‘ ! Very indignantly. I explained that the manager had arranged this and a table was supposedly booked for 7pm.. he had not heard anything about it! He then sat us without another word and left us there ! After 10-15 mins I got up and went to a waitresss and asked why we had no prosseco and why we were being ignored? I had to explain, in great detail what I had been offered and was indeed expecting. Finally the prosseco arrived. A while later the fish n chips arrived with peas not mushy peas. The fish was small and greasy and after a bite , it was tasteless so we both left it and left the hotel... if this is the standard of food I'd give it a miss... what a waste of my good Friday evening..

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Annmarie I have investigated this in the absence of Jamieson and respond to you as follows. We did know you were coming - the booking had been put on Bookatable as normal albeit it said in the bar where customers with Groupon offers normally do dine. This is the only miscommunication to the team but your request was met straight away and you were promptly given a window table. The prossecco was bought to you as promised. The fish is most certainly not small and I believe you ate all of it and when asked if everything was ok you said that it was. The peas come as normal peas unless you specifically ask for mushy peas. We have had great reviews about our fish & chips so I am sorry that once again you left disappointed. However, I do not think that your review is a fair one and not factually correct. Kind regards Catherine Clifford

"A Gem in Eastbourne"

5
27/03/2018

As someone that has travelled all over the world with work. I love this little Gem of a hotel. Work and life stress fade away. I have now stayed here 3 times and cannot wait to return. Staff are excellent in all departments. Rooms spacious. Restaurant bar all very good. I work in the travel industry and really don't have to say good words. However cannot wait to return and unwind great location

"Lovely stay in a beautiful hotel with professional staff and great food"

5
27/03/2018

The Landsdowne Hotel is one of Eastbourne's best hotels. Amazing location overlooking the Western Lawns and with great views of the seafront. The hotel is beautifully decorated with several of the function rooms and bedrooms having been recently refurbished in a modern and tasteful style. The staff are professional and friendly and the food tasty and well presented. A great place to bring family and friends and pet friendly too. The afternoon vintage tea was amazing, fantastic selection of cakes and sandwiches served on beautiful crockery in the lovely lounge area. Will definitely be coming back for more!

"Typical seaside hotel"

3
26/03/2018

After 40 minutes and 4 attempts I finally managed to get into a room. To be fair to the hotel there had been an issue with the key card encyptor but it took a while to realise it was them and not my stupidity... to make up they did upgrade my room and were very apologetic. Breakfast nice and staff very pleasant, nice bar area.

"Parents 50th wedding anniversary"

5
26/03/2018

Thank you very much for the great service. My parents had their wedding reception at the hotel 50 years ago on 23 March and being able to bring them back to the hotel on the same day 50 years later went down a treat. The food was fantastic and the room very comfortable. Thank you again for making their day special.

"Fantastic break"

5
24/03/2018

I am a regular visitor to The Landsdowne Hotel. It never lets me down, with a fabulous family feel and the most stunning sea view rooms. Many recently refurbished rooms are hard to beat. I would say this is the best all round hotel choice in the town. From location, food to the well designed rooms. LOVE the newly decorated function rooms. Extremely tastefully done and the perfect backdrop to any event. I particularly enjoy the vintage tea's. The attention to detail is exquisite. A great gift for a special occasion. I've also seen they are doing some more kid themed events over Easter such as The Mad Hatters Tea Party! Brilliant fun for all the family. Can't wait to re visit. Thanks to all the staff for your consistently friendly service.

"Lunch "

4
19/03/2018

We went for lunch at the lansdowne Hotel. Staff were polite and friendly and food was amazing. Fish and chips was particularly good. The hotel itself was clean and tidy as was the ladies powder room. We didn't stay so can't comment on bedrooms.

"A night by the sea side"

5
18/03/2018

Lovely hotel and room overlooking the lawns and sea. Efficient check in/out, and good English Breakfast. Good value for money, can't fault the hotel. Would recommend the hotel to friends and colleagues.

"a little bit of Nostalgic past in a quintessentially English hotel!"

5
17/03/2018

I loved this hotel from the minute we arrived , large and spacious it is quintessentially English with delightful little sub rooms down stairs for games peace and quiet or somewhere to pat other peoples dogs! The breakfast was just awesome and self service so we could eat as much or as little as we wanted, with the usual many nations of people serving as to be expected in Eastbourne! Our room unfortunately was to the back with no sea view however at £35 for 2 people per night I can't grumble and we sat downstairs to enjoy the atmosphere. We ate an evening meal once very late having just caught the chef at 9pm and there was no grumbling from that either .. and the food for 5 of us was excellent too. we would definately stay here again Location was spot on right opposite sea and you can walk out and be on the prom in a few seconds.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Elizabeth, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you had a great time at the Hotel and commented positivally on the awesome breakfast. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely classic hotel in a great location"

5
16/03/2018

My boyfriend and I had a lovely overnight stay at the Lansdowne. It had a great location on the sea front and about a 10 min drive from Beachy Head. It had that old fashioned British hotel style but was kept up to a very high standard and was very clean which ultimately made it feel very welcoming and cosy. The breakfast was great with loads of choice and the staff on reception were very professional. The room felt huge with the high ceilings! Was nice there were tea making facilities as well as a comfortable bed. The only comment I would make is that we had a complimentary Cream Tea included with our stay, however there was some confusion about where this was taking place and we were first directed to a room that was reserved Afternoon Tea which lead to some embarrassment on our end but no feelings hurt! Had a lovely stay and will definitely be back again, absolutely value for money.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear nmhsxtn, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you enjoyed your stay and commented on the very high standard of offerings experienced. I will pass your comments on to the Team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Worth a visit"

4
15/03/2018

We stayed here with a travelzoo deal. Very good value. All of the staff we found to be very helpful and friendly. It's in a great Location. We had a lovely afternoon tea. Hotel has character. It is an old building so be prepared for one or two squeaky floorboards. We will be back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jack, Thank you for posting your kind comments on Trip Advisor. I am very pleased you enjoyed your stay and were well looked after by the fantastic team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"DON'T BOTHER!"

1
12/03/2018

We went to the Lansdowne Hotel in Eastbourne for an afternoon cream tea one Saturday afternoon in March on a Groupon deal. The person on reception was useless and took ages as he did not seem to know what he had to do when we produced the Groupon voucher. In the end he needed to call one of the waitresses who was more switched on. We were taken into a sitting room and shown to a very small table that was totally unsuitable for two people. We handed the voucher to the waitress and ordered a pot of tea and a pot of coffee for my wife. When this arrived, the coffee was only lukewarm which I pointed out and the waitress brought out another pot of tea instead. After a very long wait the cream tea arrived but it only just about fitted onto the table and we discovered that all the sandwiches were stale and the scones were not particularly fresh either. Only the selection of small cakes were acceptable. The remainder of the tables in our section of the room were almost full with everyone else having cream teas. However, we noticed that when they departed they had all left most of their sandwiches and scones as we did, so it appears that they were all of the same opinion as ourselves. This was quite obvious because when we left none of the tables had been cleared or attempted to be tidied up. It would seem that the cream teas are prepared in the morning and all identical so there is no choice of sandwich fillings or brown or white bread, which I also consider poor. Overall, downstairs the place looked very tatty and in need of a complete refurb. Will we return – NO!!

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear nothappy_man I would be weary of your reviews just from the your profile's name and after looking through several of your responses to other establishments I would have been right to feel like this. We are a family owned hotel that has been in my family for 106 years so considering the length of time we have been operating, I thing the 'don't bother' title is uncalled for. I also see that we are not the only review that you have entitled that way. There are clearing some issues that you had on the day and I will address them all. Firstly, if you were served luke warm coffee then that is obviously not a good start and I apologise for that. If there was a delay, as you pointed out we were very busy as our groupon teas have been extremely popular, then again I am sorry. As far as the size of the table, you are served in a lounge and all the tables are of a coffee table size and we ensure that the tea stand and all other necessary items for a tea fit on it! All the food items are fresh and the scones freshly baked. Did you mention the bread of the sandwiches to the lounge waiter if you felt they were not upto standard? We are not perfect 100% of the time although we strive to be and always happily rectify an issue if there is one. The worst type of complainers are those that simply dont and then go and make detrimental comments about you on Tripadvisor and other social media channels. If food items had been left then it was more than likely because they couldn't finish it all. We did not have one other complaint that day. I strongly disagree about the hotel looking tatty. I personally have been doing alot of refurbishing of the hotel in the last 3 years. As mentioned above, we are privately owned and simply have not got a bottomless pit of money and with 102 bedrooms we have certainly made alot of changes. There are areas that are slightly more dated but even in those areas, a few new pictures, lights etc make a difference and we are going to get to changing soft furnishing in the near future. We have a fantastic maintenance team and we are rated currently as the highest rated 3* hotel in Eastbourne. Lastly if you look at our tripadisor rating we are currently 9 out of 42 hotels in Eastbourne and we have many 5* comment on our tea.

"Not to be confwith the other Best Western!"

4
11/03/2018

We stayed two nights for work as a group of about 25 people. We're used to the worst rooms and grey mush as the hotel allowance for our work isn't huge. We were very pleasantly surprised. My room was simply lovely. Some older, heavy furniture but recently refurbished with very comfortable bed(s) and plenty of space. It was also very quiet and dark with curtains drawn and lights off. Nice deep bath with fast flowing hot water. Food was actually dry good. Three choices of each course were freshly cooked and adapted for personal preferences - so much nicer than the usual buffet service. It was plentiful, hot, with vegetables that still looked like vegetables. Pudding was too tempting by half. The staff were so helpful and sorted out all the minor hiccups that group accommodation inevitably brings. Nothing was too much trouble. The only reason for not scoring it excellent was the lack of onsite parking. It wasn't a huge problem in February but might be more of an isswhen the weather is warmer.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Terri, Thank you for posting your kind comments on Trip Advisor. We are all delighted your stay was generally very good and I was very pleased the team sorted the hiccups without too much delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Weekend break"

4
11/03/2018

On a snowy weekend arrived at lansdowne .reception welcoming .on booking asked for a high room with a view and that's what I got . Lovely spacious clean room with sea view . It's a large hotel and oldly worldly I like that. Breakfast good and staff uniformed and courteous . Easy walk to town or along sea front to pier . Value for money all in all a good weekend thanks

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chris, Thank you for posting your kind comments on Trip Advisor. We are delighted you enjoyed your stay in such a fantastic location. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"If you want to be looked after......"

5
08/03/2018

I've attended two different business networking events here in the past month. I've always felt so welcome and looked after. All the staff that I have spoken to couldn't do enough to help. Thank you Catherine and your team. Jason Cornes. Business Mentor.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jason, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you commented so positively, I will pass your comments on to the Team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fantastic stay "

5
04/03/2018

Staff were so welcoming and would go their extra to help you. The hotel is clean, smart and well looked after. Our room was everything and more we wanted, sea view and fresh decor. Location is ideal to everything. Will be recommending.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Claire, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you had a FANTASTIC Stay and will be recommending us going forward.....On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Staff consistently go the extra mile to help you!!"

5
03/03/2018

We've stayed here on numerous occasions, and it's always been incredible. The staff are so helpful, courteous and polite with nothing in the too difficult box. I would 100% recommend this hotel to anyone visiting Eastbourne it's awesome.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Steve, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you commented positively on the excellent staff, who try hard to exceed expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Nice hotel shame about the shower!!"

4
03/03/2018

Had a weekend away and booked this hotel. It was fantastic, the breakfast was nice and the hotel receptionist and bar staff was really helpful. We had a room on the top floor facing the seafront, it was clean and tidy..... but the shower was awfull , there was no pressure at all , it took ages to have a shower , but apart from that little gripe, it was fantastic.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear David, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you had a fantastic stay however I am very disappointed that the shower let us down on this occasion. Maintenance will look to resolve without delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Cream tea on a snowy day!"

5
27/02/2018

This cheeky afternoon with friends on a groupon deal was a delight. A very lovely 3 tier stand arrived crammed with a lovely bumper array of treats. The presentation and quality was top notch. Our waitress was attentive and sweet. Definitely doing this again!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear June, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had a great AFTERNOON TEA at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Sea View and Comfort"

5
27/02/2018

This gem is situated right on the prom and it is really worth the extra few pounds for a sea view. We went on a DBB deal and the food was excellent (the chef has a way with beef!), the breakfasts were the usual multi-choice affair, and the dinners left us with plenty of options, all cooked to a high standard. The service was personable, polite and never starchy. he front desk was helpful and very importantly, accurate. The room was expansive with armchairs and a separate shower room and nice toiletries. The only drawback was the parking which is fine at this time of year (February), but I could imagine it may present a problem or 2 in a busier period. The wifi is free and fast too.

"Wonderful"

5
25/02/2018

Helpful attentive staff, copious pots of tea and a beautiful, freshly made afternoon tea. It is clean with comfortable sofas to sit and eat your afternoon tea whilst enjoying the view out to sea. Nice linen tablecloth and serviettes. Just can't fault the hotel, thank you so much.

"Clean, convenient and good staff"

3
24/02/2018

Excellent position for Eastbourne Pier and town center. We stayed overnight, having spent the day at Hastings, just along the coast. On arrival we were offered a parking permit for the sea front which is very handy. The room was okay in size with an en-suite and most importantly, it was clean. I'd booked a table at the hotel restaurant but was told that only the "Valentines menu" would be available. Our waiter also told us this was the case but we later heard other guests ordering from the A la Carte menu which was annoying as we would have preferred to order from there too. Breakfast was very good though and is a buffet style. Overall it's a decent place and the staff were helpful and professional.

"Lovely hotel.."

4
24/02/2018

What a pleasure to stay in a traditional hotel away from the corporate souless hotels so often used. Delightful staff..extremely pleasant and helpful from the moment we checked in. Lovely room..executive sea facing..spacious..brilliant night sleep bed was so comfortable. Breakfast was very good..produce good quality.. waiting staff were great..thoroughly enjoyed our stay..wish we had booked more nights

"Back in Time"

4
22/02/2018

On arriving I thought we were going back in time. It was old fashioned and had a charm about it.It is a large hotel but warmly and inviting.The staff are friendly and polite.Our room was very large bright and great sea views.4 large windows.It was clean again a bit dated.The wallpaper was coming off the wall in one place which is why only 4 stars given.The bar was warm and inviting and plenty of lounge space.Breakfast was ok ,had plenty to eat .Yes I would go back and probally will.

"Excellent stay,but confusing room costs"

4
21/02/2018

As this is a Best Western hotel and I am a member I booked through their website believing that I was getting the best price,however on checking in I found that the hotel offered a better deal if you booked with them,so I felt cheated by BW. Putting that aside we had a nice stay,the room was clean and spacoius (mattress was somewhat lumpy) The hot breakfast was good with tea/coffee and toast brought to your table.The continental side was rather limited,one day no yoghurt and the fresh fruit had seen better days ( not worth the price) The lounge areas were comfortable and a good place to read and relax. Also loved the history associated with the hotel. Would stay he again but would not use the BW site.^^

"Convenient and comfortable Hotel with a friendly welcome"

4
20/02/2018

We regularly visit Eastbourne to see our family; but this was our first two-night stay at the Best Western Lansdowne. We arrived about 10pm and were warmly greeted by the Receptionist. We were on the 3rd floor but there were two 6 person lifts. Our room didn't have a sea view but it was clean and well-decorated. The bathroom was a good size with a shower over the bath. The beds were comfortable. The English buffet breakfast was good and frequently renewed. We liked the fact that tea, coffee and toast were served at the table and the Staff were friendly.

"Complimentary room upgrade and cream tea"

5
20/02/2018

Booked one night at the Lansdowne to celebrate my husbands birthday. I had mentioned this prior to arriving and was pleased to be given a complimentary room upgrade. A lovely surprise on arriving in the bedroom, there was a birthday card on the bed for my husband and also a voucher for complimentary cream tea for 2. Thanks to Lily and the team for making the weekend extra special. A great hotel, good service, great breakfast too.

"Lovely dog friendly hotel"

5
19/02/2018

Great weekend with large group of friends. We took Maisy the cockapoo who was made very welcome. Great value. Lovely room. Helpful staff. Delicious food. Great location for the beaches and town/pier. Would especially recommend it for a long weekend.

"Lovely, relaxing stay!"

5
14/02/2018

I have just spent two nights at the Lansdowne Hotel with my adult daughters. The hotel is in such a good position for the beach, pier and shops. We had a private garage for the stay which was an added bonus, everything Is so easy to walk too that we never used our car at all. It was a wonderful stay from start to finish despite the rain! The staff are so friendly and efficient and nothing is too much trouble. We had a family room overlooking the sea with amazing views. The room was spotlessly clean with good facilities and very comfortable beds. During our stay we had a delicious cream tea which we had in the beautiful lounge on cosy sofas overlooking the sea.......... so relaxing! On the Saturday night we ate in the hotel's own restaurant, we had the 3 course set menu and it was absolutely DELICIOUS and beautifully presented, in fact we all had steak and it's was the best any of us had had. Our waitress was so attentive, nothing was too much trouble. We decided the food was certainly 5* Breakfast on both mornings was very good, hot and with a good choice. We enjoyed our stay so much that we have decided we will come to the Lansdowne on a regular basis to unwind! Would throughly recommend the hotel.

"Short break"

5
13/02/2018

Booked here for my husbands birthday. Requested a fan as hotel hasn't got air conditioning and was very happy to see it in the room on arrival. We had a smashing sea view room. Room was clean and comfortable. Had breakfast served in the bedroom. Was really happy with breakfast the only down was second morning the eggs was missing on the tray. Will definitely be going back. Great hotel. Great price.

"Sewing Weekend"

5
10/02/2018

A group I sew with had a two night stay at the Lansdowne last weekend, the second year we have had this sort of event to have a weekend of quilting and sewing. We had a super time, the staff were lovely and very helpful supplying tea and coffee during our sewing and a sandwich lunch and the breakfast and dinner fare was very good too. It was also lovely to wake up to see the sunrise in our sea view rooms on the Sunday morning. Thanks again.

"grand old hotel but paper thin walls"

4
10/02/2018

clean and well run hotel set in a series of adjoining lovely old houses. unfortunately the walls are paper thin and you can hear people walking in the corridors and speaking in the adjoining room. the double beds are small but comfortable. in a very good position right on the water's edge. you can walk to everything Eastbourne has to offer. my main negative about this hotel is the breakfast which is not imaginative and of a great quality. the bread on offer is plain square toasts and the orange juice is made form the concentrate stuff which is simply awful and cheap tasting. otherwise nice staff which are keeping the hotel very clean and tidy

"Could be better "

3
09/02/2018

We stayed here for 2 nights for a 60th Birthday break. Check in was easy and the staff were friendly and helpful. The room was spacious and clean. Housekeeping was very good. The view of the sea front and sea was excellent (we paid extra for the sea view). Breakfast was quite good but it seemed to take a while before the staff actually acknowledged we were waiting. Once seated the service was very good. It's billed as “Pet Friendly “, however, the areas where you can sit with your dog are not very welcoming, the pet lounge has hard chairs and the reception area was too cold to be comfortable. We were told the electric fire wasn't working. The bath was a great size, perfect for a relaxing soak but the shower water pressure was poor. On our arrival we were presented with a voucher for complementary tea and crumpets. After a very cold walk at Beachy Head we were looking forward to this. Disappointed with one crumpet each which wasn't even warm enough to melt the butter. It's a nice hotel in a great location, but it needs improvement in the areas mentioned here.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Guest Thank you for your review and Im pleased to hear that overall you enjoyed your stay. The issue of dogs is a difficult one so I will tell you what we have only just put in place to make ourselves more 'pet friendly' The Pet Lounge that has just tables and chairs in used to have a sofa in there (now in the bar) and since it moved I decided that as this was the only area for dogs at the time, we needed a place for guests to be able to sit in comfortable chairs with their dogs. Also, if there were several dogs in the hotel then this space was not enough - for eating with your dog or just for relaxing in. Therefore, we made the bar an area where guests can now have their breakfast with their dogs. I would like to point out here that the bar is then cleaned before opening time at 11 and it then becomes a dog free zone. The foyer is now a place to sit with your dog and another new addition (which you possibly didn't know) is the room with the 4 chairs and all the family pictures. We also provide towels in the porch to wipe wet or muddy paws, we put a doggy bag in the room with the 'doggy rules', a gift for your dog, some information etc. You also get a dog mat and bowl. In my mind, this is all extremely accommodating to dogs and their owners and probably above and beyond what other hotels do. I therefore think that we have done all we can do in the space we have to accommodate dogs. The guest who left a review before yours will not come back because they don't like the fact that we allow dogs in the hotel. This is a very difficult one as of course we don't want to upset guests who do not like or have dogs. We do state on our website we are pet friendly so of course if a guest is really adverse to dogs in a hotel then they should reconsider if they want to stay with us. I am aware of the fact that there are more and more people who have dogs nowadays and that it is a good revenue stream for the hotel, but trying to please everyone will never be easy, infact it is impossible! Im sorry that you were not comfortable in our foyer area - it was too cold. We do have revolving door that could have be closed. As far as the crumpets, this is very disappointing to hear. We have actually grown our Afternoon tea business enormously and have gained a fantastic reputation for them. Im sorry that the crumpets were a let down on this occasion and I will feed this back to my chef. We hope that you might reconsider trying us again. Kind regards, Catherine Clifford Partner

"Not for us"

3
08/02/2018

We had a very pleasant stay at the Lansdowne. The room was clean and reasonably comfortable, the food was fine and location very convenient for the town and pier area. Our one disappointment was the dogs. There was an area where owners could eat and have their dogs with them, which unfortunately we had to go past to get to our room. There was invariably a dog sitting in the way for us to walk around. We heard dogs barking several times and also saw them in the bar. we were in the hotel as part of an event, but would not stay again. We would never knowingly choose to share our leisure time with other people's dogs.

"Excellent Position"

5
07/02/2018

I just spent 3 nights at this hotel with my wife as a short break. We booked it at the last minute so were not expecting much for a three star hotel. We were so surprised when we arrived at the position of the hotel overlooking gardens on the sea front. The staff were so helpful and courteous it was amazing. The forfood for breakfast and in the restaurant in the evening was very good. A place that we shall certainly go back to.

"Great weekend stay"

4
07/02/2018

Had a great weekend at the Lansdowne hotel. Took my Mum for a break away. Had 2 double sea view rooms with large, comfortable double beds. Rooms were spotless but furnishings a little dated. Bathrooms also spotless if a little dated, Shower was not very powerful. Hotel staff were excellent, it was a very busy Saturday for them, but they remained courteous and helpful. Room service food was of a good standard and breakfast was great (very busy on Sunday morning). Lovely facilities for dogs and their owners! Several lounges with great views and the afternoon tea looked great. Hotel is in a great location and although Mum has restricted mobility it was an easy walk to the sea, a lovely cafe and the RNLI shop. Would certainly recommend, great value for money and will book again later this year.

"Excellent Traditional Hotel"

4
06/02/2018

Enjoyed my time at the Lansdowne Hotel. The staff stand out as the reason for the pleasant time, all were friendly, professional and efficient. The hotel is well located, but a little distance from the town centre and the railway station, if you have luggage (taxi was £6 from station). The single room I occupied was well equipped, well decorated and clean. The small TV, the proximity to the noisy lift and a terrible soft mattress were the downside (oh and the pigeons). Breakfast was excellent, good quality ingredients and well cooked (waiting staff need to be more patient). Highly recommended and will return.

"Would have excellent but behaviour standards needed to be enforced for the occasional peasant in the bar"

4
06/02/2018

We stopped here for the second time in a few mouths and extended this stay by two days. Nice room with very accommodating staff who go out of their way to help. Sports facilities such as the snooker tables are a bonus. Comfortable large beds very welcome. Busier this time but even so pretty quiet at night. Now the bar the food i soften delicious. The vegetables for the excellent cottage pie disappointed the second time around. Consistent standards found on the fish dish please. Only other grouse was a peasant dressed in work clothes who alas decided to bore us with his tales. At first he swore every so often but by the end both peasants were swearing. Not enough to make a point myself although I muttered a few times but I feel that the people in charge really do need to think about developing a standards policy or else this very civilized and pleasant hotel will lose its charm. We have stopped in a hotel recently in Bournemouth where the quite a few peasants dominated and the language was awful. Please note other people in work clothes in the bar behaved very well. Saturday night we saw the fancy dress parade from the Masonic lodge of the Cinque Ports Lodge, Can anybody tell me why one lodge member was marching up and down non stop and was dressed in a circus ringmaster's outfit?

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Louise Thank you for your 4* review of our hotel. I am glad that you enjoyed your stay with us. Sorry to read you were distressed by what you call a 'peasant' in the bar. I understand you were having a conversation with them and the language became unacceptable? Did you report this to the manager? They would have happily come in and had a quiet word if it was distressing you and perhaps other guests. We do not vet the guests who come and stay with us as it would be discriminatory if we did! They are all paying customers! As far the the 'circus ringmaster' that is what most people would know to be a Toast Master who is a like a master of ceremonies who runs an event such as the lodge we had in or a wedding. I hope that this clears that up? We look forward to seeing you again soon.

"Weekend Break"

4
29/01/2018

I decided to take my wife on a surprise little break in Eastbourne, we thought the hotel was of good standard and reasonably well kept. The staff seemed friendly and attentive, in the evening we chose to eat in the Devonshire restaurant within the hotel which was found to be of decent quality and value. Our room 240 was well presented, clean and had a great view of the seafront and pier. Important question would you visit again, without doubt I would have no hesitation booking into The Lansdowne again!

"Great stay"

5
29/01/2018

A lovely hotel right on the seafront between the downs and the pier - great location. Only went there to rest my head for a few hours before my next meeting, but I'll definitely be back again next time I'm staying over in the town. Great value and service - nothing was too much trouble. I've been to some fantastic functions there before, but this was the first time I've stayed over. I particularly love the new rooms they've had done - the whole place is a delightful blend of traditional and modern. I look forward to coming back soon.

"Warning!"

1
29/01/2018

This hotel does not refund your deposit even months in advance and under any circumstances. Have staid at this hotel many times before, nice hotel, nice staff, nice location but will not book again. The Grand and the Hydro -much nicer -around the corner do not even ask for a deposit.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear FTLBJT, Thank you for posting your comments on Trip Advisor. We are very sorry that you feel this way, we have terms and conditions for a reason. We do suggest to all clients they have options to take out holiday insurance. Please NOTE we did in fact offer to transfer the deposit to another stay. Kindest Regards, Jamieson Berriman

"Fab stay, fantastic deal"

5
28/01/2018

Lovely stay, room comfortable, staff very good, breakfast lovely with plenty on offer. Location good. Afternoon tea included in our package which was delicious, even though we were late they served us which was much appreciated. Will definitely return but for a 2 night stay next time, and will probably bring our dog.

"Groupon meal deal"

5
27/01/2018

Came here for fish and chips Groupon deal for two. It's was fantastic! Best of had in a long time. Service was prompt and friendly. Be advised though that you need to print off your Groupon, most places now don't need you too but you do here. Will definitely be returning.

"Great meal"

4
24/01/2018

We popped in here for a quick meal on the spur of the moment and found the staff both welcoming and helpful. We opted for the fish which was cod served up with chips peas and salad. The portion was quite adequate and was served in the bar area without much delay. It was quiet there and we had a choice of several tables. The price was similar to other hotels and local inns. It was a pleasant meal in a relaxing atmosphere.

"Wife's birthday"

5
23/01/2018

Two night stay at the Lansdowne. There was a special deal going for the week end lovely room sea view. Evening meal we had in the bar area but could have sat in any lounge area Food was reasonable price with a good choice. Breakfast in the main dining area not self service select of a menu good varied choice.

"Birthday away"

5
23/01/2018

Stayed here for my girlfriend's birthday for a couple of nights hotel staff are very good and friendly nothing is too much trouble they seem to go the extra mile to make your stay pleasurable will not hesitate to stay here again. Do not heed the unfavourable reviews as we think it more a case of sour grapes as you cannot please everyone. The place is very clean and having a maintenance spruce up when we were there.

"A good deal and a good base"

4
22/01/2018

Stayed at this hotel from Saturday into a Sunday for my partner's birthday. I contacted the hotel prior to see if they provided anything for birthday's and I was given an upgrade as it was a special occasion. On arrival, the check in was quick and easy and the staff were friendly. We were given two keys and was offered help to carry baggage in. We had a double sea view room which was amazing. Very airy, clean and modern. There were two armchairs with a small side table in between which were situated in front of the bay window - the perfect place to have a glass of wine and chat in the evening. There were plenty of plug sockets with usb ports as well situated in different places throughout the room. The decor was stunning with bright lights. The dressing table and wardrobe were spacious and made the room that bit more lovely! The bathroom had a bath and was absolutely spotless. There were towels, which were fluffy and looked brand new, hung up. There was a anti-slip mat in the bath if needed, however, could easily be removed. The only quibble with the bathroom was the shower and bath plug. I had a bath of the night time and I noticed that the water in the tub was going down! I tried taking the plug out and back in and turning a dial above but nothing seemed to work! The shower also dripped constantly when the bath was being run and for about 15 minutes after turning the tap off. Comfortable bed and a good nights sleep! Hotel was nice but very old fashioned, some areas could do with a lick of paint. Beautiful hotel though and fantastic location. Not too close to main area but close enough to walk to pier and town. We would stay here again. Also had the afternoon tea on Saturday afternoon. Staff were friendly but very quiet, had to ask them to repeat themselves a few times. Food was nice! Didn't eat any of the cakes as all had dark chocolate on it.

"Best Hotel in Eastbourne."

5
22/01/2018

Another fantastic stay here. We had a fabulous family room. Modern decor in room and comfortable beds. Kids loved the breakfast. Staff friendly and very helpful. Best hotel to stay in Eastbourne. Thank you

"An excellent stay"

5
18/01/2018

This is a large hotel on the seafront and you would think it was a typical seaside coach destination. You would be wrong. The new management are doing a lot to the hotel with room refurbishments and good food and I am sure it will become one of the top hotels in the are within the next couple of years. We had a lovely room with sea view, a meal in the bar that was as good as many restaurants, and a great breakfast. Very friendly staff and a great attitude

"Splendid"

5
18/01/2018

Great hotel.great breakfast.perfect location.staff very friendly. Really interesting and pleasant area.easy to get in or out of town.slept with the sound of the sea and the song of the full and the wind whistling around the womble

"What a difference a year makes..."

5
14/01/2018

This was my third year at The Lansdowne for Christmas and I was staying with my daughter in one of the newly refurbished rooms. I was not disappointed! The room was spacious and the decor very en vogue giving the room a boutique feel. The staff, as ever, could not do enough for us and were all charming. The biggest improvement to the hotel were the newly refurbished function rooms, the decor was well chosen and the furnishings just exquisite. The updating of this hotel is being done quickly, efficiently and beautifully so a big well done and we look forward to visiting it veryu soon to see yet more changes - all for the better!

"Xmas party! "

5
12/01/2018

I attended one of the themed Xmas party nights at the Lansdowne hotel and it was brilliant! I decided to stay over and the room was beautiful. Clean spacious warm and comfortable everything you could wish for with the added bonus of the most amazing sea views. The food was excellent, highly recommend the full English breakfast. Location is perfect bring close to the town centre and also being able to walk along the promenade to take in the scenery is wonderful. All the staff were polite and friendly overall a fabulous stay I highly recommend this hotel.

"Olde worlde grandure"

5
07/01/2018

Hotel sits in prime position on the sea front... it's been in the same family for over 100 years and to be honest the rooms could do with upgrading however for the price paid and the quality of the food, it's like an old pair of shoes that you always wear despite having New ones in the wardrobe... it makes you feel Good!

"Great New Year !"

5
04/01/2018

My 3rd visit to the Lansdowne in 2017 and it gets better every time! Please don't change anything. After 40 years in the hotel business I can firmly state you have the perfect mix of old and new, excellent atmosphere, with attention to detail and well trained friendly staff. The weather was shocking so we had to stay inside for 2 days! However we were supplied with endless amounts of extremely good food and drink and got to know fellow guests from all walks of life finally joining together on the dance floor to welcome in 2018. It was my friend's first visit which she thoroughly enjoyed. I will be back in the Spring. Thank you to the management and team for all your hard work. Sandra T ??

"New Year break"

5
03/01/2018

My wife and I have just returned from a really good New Year break. We found every part of the break excellent. Food, service and room really good and the other guests every pleasant. We also went to the local pantomime which was very goodWe wil probably book for next year and maybe in the summer as well.

"Festive Afternoon Tea"

1
01/01/2018

My group of 13 were booked for their festive afternoon tea. When we arrived we saw that we the tables were a mixture of side tables and others with a tablecloth thrown over them surrounded by some chairs and sofas. We thought this was unacceptable and asked for proper tables. The Manager, Elliott, said it would take 20 minutes to put proper tables together and we agreed to wait. We were reseated in a nice room but after 45 minutes no tea had appeared. When we went to look for someone to ask, we were told that it was out fault that we had no tea as we wanted to move and that delayed everything. After a few more minutes some of us received teas but no food. I went to find someone but were told all the staff were attending to another room as they had a party later that day adn they would get someone to us when they could. After another half an hour, rock hard scones were put on the table with some biscuits and a few sandwiches. We again went to find the manager who told us again, it was our fault as we had originally wanted to move. I complained about the food and he reluctantly came to the table and saw the bad quality of the food. When we challenged him, he mumbled an apology and then after more conversation he then said we should not pay. He then disappeared and just left us there. When we gathered our coats to leave he was hiding behind the reception! I run a number of social events in Eastbourne and have never had that kind of bad service. Totally unprofessional staff and service. Would give zero stars if I could!.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jay, Thank you for posting your comments on Trip Advisor. We are very sorry that there was an issue with the food quality and service during afternoon tea at the hotel. I am currently investigating the report with my Duty Management Team. Kindest Regards, Jamieson Berriman

"A lovely Christmas Break"

5
30/12/2017

We stayed in a Seaview room for four nights over Christmas. The room was perfect, large and comfortable with all the facilities we needed. There are several lounges on the ground floor which are very comfortable. There is a good sized bar area where snacks and food are served. All the staff are very friendly and helpful and they go that extra mile to assist the elderly. The restaurant is large and comfortable with excellent service although some of the newer staff struggle at times understanding basic English. The food was on the whole varied and good but on a couple of meals we found the meat very tough, namely the duck breast and lamb. Overall we found this an excellent Hotel and have booked again for next Christmas.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Charles, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am glad you had A Lovely Christmas Break at the Hotel, enjoying the comfortable lounges, excellent food and wonderful service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A little gem"

5
27/12/2017

The Lansdowne Hotel is an Eastbourne gem. It is opposite the Wish Tower Gardens and the beach; the hotel is so comfortable and relaxing. Room 235 was bright,warm, welcoming and a good size. Two comfortable chairs in which to sit and watch the sea-front world go by. The restaurant served good food and the staff were very friendly. Relaxing and cosy lounges to enjoy coffee and chat.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Squirrels, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased that you enjoyed your stay, commenting positivlly on the good food and friendly service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Pre Xmas Family get together"

4
22/12/2017

Booked for a party of 8 with festive dinner & overnight stay. Friendly service, great food, live music and a comfortable nights sleep. Was not disappointed.Rounded off with a great English Breakfast and leisrely 11.00 check out. Will definitely come again.

"Very Good"

5
21/12/2017

I could not fault this hotel the room and service was very good. I would have preferred a bigger Varity of starters for the evening meal, as the soup was tomato and I am not allowed to eat tomatoes, but this was a minor problem the main course was serviced well and was very good.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Brian, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. So pleased that you could not fault the hotel and the very good service. Delighted that your meal was to your satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"friendly hotel"

5
21/12/2017

Very helpful staff and the hotel has a very good vibe. Ideal for solo travelers with plenty of seating space in the hotel's several lounges. Looking forward to my next stay as I have always received a warm welcome on arrival.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear mgZ6372BQ, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you felt the great vibe of the hotel and were well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Happy Stay"

4
20/12/2017

Excellent stay, attentive staff, clean rooms. Bathroom a little stayed. Could improve on the tea, not much flavour ! Overall a very enjoyable experience, would stay again. Breakfast was very good with a lovely outlook on seafront.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Anthony, Thank you for posting your kind comments on Trip Advisor. Very nice to hear that you had a HAPPY stay and would stay again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Rest assured"

5
18/12/2017

Midweek overnight stay was perfect. Easy check in. Easy parking on the seafront. Great room with sea view. Comfy bed. Great buffet breakfast. Would definitely stay here again and would highly recommend.

"Christmas Party Night Sleepover"

5
17/12/2017

I booked a single room with sea view as I was attending my works Christmas party at the hotel and decided to stay the night rather than take a taxi home to Hastings. It was the best idea I have had this year! The room was beautifully decorated and impeccably clean throughout. The L-shaped design was a very welcome surprise, with an extremely comfortable chair to sit and admire the sea view. The bed was also very comfortable and I enjoyed a great nights sleep. The Staff were welcoming from arrival, throughout my stay and on checkout. The buffet style breakfast was also great. With a ten minute walk to the shopping centre, I even managed to fit in some last minute Christmas shopping. It was an enjoyable experience from start to finish and I will be booking again in the not too distant future and bringing my partner with me.

"Hazel"

5
14/12/2017

Stayed in room 122 with my disabled son this room was refurbished very clean 3 steps to not A problem my son not an morning person was able to stay in room till 1pm foc.was not charged for room service was given heater for my son till heating came on staff very helpfull have stayed at other hotels in eastbourne but have found this the best .only hotel i will stay with my son

"Good value, clean hotel with helpful staff"

5
10/12/2017

We would recommend this hotel to anyone looking to stay in the Eastbourne area, with a lovely Italian restaurant just around the corner. Our room overlooked to sea and the rooms are large and airy, the staff are helpful and the whole visit was excellent

"December Delight"

4
06/12/2017

We stayed at the hotel last night (Tuesday). It was a return visit as at a Ladies Night earlier in the year we were lucky enough to win an overnight stay in the raffle. We had a very enjoyable stay. The hotel was warm and welcoming , beautifully decorated for Christmas . Our room was spotlessly clean and very comfortable. Prior to dinner we had a drink in the bar and were served by the ever friendly Heather who remembered us from previous visits, this lady has an amazing memory and as always is a credit to the hotel. We then enjoyed an excellent meal in the restaurant. The food was well presented , hot and tasty. I had one of the best tomato soups I have ever tasted. After a good nights sleep we enjoyed a very good breakfast .Once again everything was hot ,plentiful and tasty. The Lansdowne is a very comfortable ,welcoming hotel with friendly,helpful,professional staff. All you need for a lovely break anytime of year.

"It was very good visit"

5
05/12/2017

I think It is very good hotel with very good and hospitable staff and their attitude to guests was wonderfull I strongly recomend this hotel Marvelous dinner and very tasty breakfast Room was comfortable and clean ,

"Does what it says on the can"

4
05/12/2017

A group of us have a weekend here every November. It's very convenient for the Mission Worship conference. This year the Hotel was very busy with lots of private bookings and an 80+ strong Bridge Tournament in the Hotel. Despite this the staff were still able to provide the expected level of service. As ever the Hotel is comfortable and recently renewals have returned standards to where one would expect them to be. The Dining Room's new Manager did an excellent and humorous job despite being well busy. A reasonably priced good 3*** place of rest and relaxation. Only lack is a fitness suite!

"Comfortable hotel"

5
03/12/2017

Nice hotel at the quieter end of town. Staff very pleasant. Very good breakfast, cooked fresh and there was a good choice. Nice lounges to relax in with sea views. Will definitely stay again when next in Eastbourne.

"Top restaurant, drab accommodation. "

3
01/12/2017

I wish their restaurant, the Devonshire, could be rated independently. I would have given it five stars. The chicken tureen starter was delicious, with interesting texture and spices. Making a chicken paté taste good is quite difficult and the chef did a great job. We also enjoyed the slow cooked lamb shank, served on a gratineed mash, with braised vegetables and a rich gravy. I also indulged with the triple chocolate square. A delight. Merlot by the glass was excellent and service impeccable. I would warm up the bread to make the experience perfect. The rooms are another story. I had booked a seafront view double, which was passable, however dated and not up to what the illustrations make believe. The windows were filthy and spoilt the charming sea views. Needs a total refurbishment. Poor bathroom amenities. The reception staff are helpful and overall charming. They can only work with what they have.

"Afternoon tea at The Lansdowne"

5
30/11/2017

Afternoon tea at the Lansdowne is a charming break in a stylish, old world atmosphere. The service is polite and welcoming. We were allocated two comfy sofas by the window in a nicely styled sitting room (not the restaurant) and had the place to ourselves. It was relaxed and comfortable and nicely adorned with Christmas tree and festive decorations. Hot drinks were served promptly but there was a lengthy wait for the food selection. This wasn't really a problem as it set a nicely relaxed mood and gave us opportunity to chat and read a few mags and newspapers. A tray of delicious sandwiches, macaroons and assorted chocolates and biscuits arrived after about 30 minutes. Two types of scones with clotted cream and preserve topped off the tasty selection. It was worth the wait. The Lansdowne is a large and extensive hotel with lots of rooms and alcoves to enjoy. The staff were friendly and helpful. We'd have no hesitation in coming again. Thanks for a lovely afternoon tea.

"Wonderful Sea Views"

5
28/11/2017

We stayed on a bed, breakfast and evening meal basis and i was very impressed! I hadn't realised we were going to get a sea view room with our "Travelzoo" offer, so it was a lovely surprise! The room itself was large and spacious with views of the sea and the Western Lawns. The public areas were all comfortable and welcoming. The evening meal and the breakfast was lovely. Couldn't fault it....

"Excellent, we loved our stay"

5
26/11/2017

Stayed from 20th nov until 24th nov 2017 and thoroughly enjoyed our stay. We had room 116 which was superb with a excellent view of the western lawns and the sea. The hotel is mile away from the pier and the main restaurants in town. What made this hotel is the staff once again there amazing, the food in the restaurant was top notch and the breakfast is lovely. But a special mention to Helen the bar manager she can really not do enough for you and has a very easy manner that made me and the missus feel very welcome and comfortable. Old school service, you just can not beat it. Thank you all

"Smart, well situated"

4
26/11/2017

Got a good deal on booking.com website for short notice stay. Good clean and comfortable room. Good reception. Breakfast very good, with pleasant and efficient table service - on one occasion (I stayed two nights) too efficient, clearing away my coffee while I was getting a croissant from the buffet! Genuine apologies and tasty top-up offered.

"A few days in Eastbourne"

5
26/11/2017

Just three days - had a large room with shower on suite everything virtually pristine and very comfortable. Several lounges overlooking the front all inviting to come and sit down and relax. There was prompt service for coffee or tea - wide selection to tempt me. A self service breakfast with more selection than could possibly be wanted. Dinner was waiter service- a fair choice for all the courses - we'll presented food and I enjoyed my choices

"Home from home"

5
22/11/2017

We have been going to the Lansdowne hotel for some years now, normally just prior to Christmas. We have got to know the hotel and some of its staff, quite well, and enjoy the excellent facilities and food. The hotel is well placed on the seafront ,within easy walking distance of the town,shops and restaurants. It has a wonderful easy charm, and accommodates most people's needs, we will be back again next year, looking forward to it.

"Old school charm"

4
21/11/2017

Went here with my father for a two day break - while it doesn't have the history of the Grand next door, also the lounge/restaurant areas don't really compare, and maybe the rooms are a little bit lower key decor wise, it is extremely reasonably priced, and all of the staff were extremely friendly and good at their jobs. I had an issue with the hot water on one of the days I stayed but nothing that spoiled my stay - would definitely consider going here again.

"Vintage Afternoon Tea"

5
21/11/2017

We recently visited the Lansdowne to try their Vintage Afternoon Tea served in vintage old china and same kind of stands . On arrival we were sat in the comfy lounge and attentive waitress took us to our reserved table , laid with a vintage cloth and old china all nicely presented . The waitress took our order and few minutes after she appeared with our loose leaf tea for both and the vintage high tea . It was truly spectacular. Small pastries and sweeties along with homemade scones and nicely rolled sandwiches on an artisan bread. All was fresh and tasty . Scones were still warm and even though we didn't get hold of them until almost the end they were still nice and tasty . I would highly recommend for anyone as I took my sister and she throughout enjoyed it . We will 100% be back soon .

"Pleasantly Surprised "

5
20/11/2017

We booked the BW Lansdowne Hotel using Tesco Vouchers. £60 for 2 nights 17/18th Nov. For this we had room 230 standard double at back of hotel. Very comfortable. Like other guests poor water pressure and hot water took a while to come through. Check in/out very good no issues. Food of a good standard at a very reasonable price. All staff very good ( Reception/waiting staff/ bar staff ) well done Helen in bar. Booked garage for 2 nights to park car £8 ??. Lounges very comfortable and quiet. Myself and my wife both had a chat with Jamieson (keep it up.) Overall we had a very relaxed stay and will definitely be back. Thanks.

"Amazing Customer Service"

4
20/11/2017

My family stayed at the Lansdowne this weekend and sure there were a couple of issues but i cannot fault the front of house staff or management. The food at the bar wasnt great and we had to send it all back and without any hesitation from Helen at the bar fresh food was cooked and the cost removed from the bill the replacement was fine. There was also an issue with my booking (that was done via Hotels.com so not the fault of the Hotel the Duty Manager and Suzanne worked hard to sort a room out for us and managed to provide one and due to the hassle was offered half price for the night so again i am not going to give any negative review the Breakfast was great one of the best hotel hot breakfasts i have had and to know the eggs are free range is always a plus for me. the Rooms were in good order and everything worked! the moment we got back home we booked again for Christmas! so cheers to all at the Lansdowne see you for Crimbo

"Great hotel...but"

3
16/11/2017

Firstly, the positives. I was born in Eastbourne so have many happy memories of this location, and visit hotels on the seafront on a regular basis when visting family. The rooms are clean, service and staff friendly and amazing views from front rooms. This has an old school charm hotel, better suited for the older clientele, but is kept in good decorative condition throughout. Food is good, but not great, but that is reflected in the price paid. The reason for my lower rating is the misinformation I was given on booking in, which resulted in me being issued a £35 parking fine. On checking in, I asked about parking ( as in the past, seafront hotels sell you a parking permit at a discounted rate ). I was told, parking was not a problem as was free until April. However, on checking out, I was horrified to see I had been issued a ticket. I questioned this with the hotel who then told me, some areas are free and some not. Well, why didnt you tell me this at the time? I would return to this hotel again, but will definitely not ask their advice on parking again!

"Afternoon Tea"

2
15/11/2017

Once a month my daughter and I visit different places for afternoon tea. Today we visited the Landsdown and were disappointed. The waiter was very smart, we were given no plates to eat off, the scones were rubbery, the victors sandwich solid, rye bread was old and the chocolate eclair off. The tea was good.. Whilst we were eating another lady and her daughter arrived for afternoon tea the same waiter draped a tablecloth over their table ( not on ours), asked what sandwiches they would like, offered hot chocolate (we only offered tea or coffee) and they had a plate to eat off. They had a voucher for theirs do laid less than us. Never again.....

"Comfortable weekend break"

5
14/11/2017

I booked a weekend break in the hotel through TravelZoo - thereater I contacted the hotel to see if it would be possible to have a sea view room which they said would be no problem, at no extra charge. The room was large and clean. The deal included a 3 course evening meal which could not be faulted! The hotel has bags of character, and plenty of nooks and crannies in which to relax and unwind. We would happily stay again.

"Quite simply 1 of the best well run hotels I've EVER stayed in"

5
13/11/2017

1st Class tip hotel to stay. From the moment I phoned to make the booking, until the second we left, I couldn't have wished fo anything more. Will most definitely be returning next summer. Keep up the high service you have set.

"Second Visit This Year"

4
13/11/2017

Having stayed here in April we decided to re visit with friends for a weekend away. We have to say on the whole we really enjoyed our stay here. Unfortunately whilst we were staying here there was a conference going on and they seemed to take the hotel over. We are non smokers and found that each time we left or returned back to the hotel we were faced with several people smoking and blocking the steps to the hotel - some were even sat on the steps making it even harder to get by. We noticed that one evening when we returned there were numerous empty cups etc left outside the hotel which we assumed was by the smokers and it did make the area look very untidy. Our only other gripe was the amount of heating in the room. On the Friday the heating didn't come on in our room until early evening so we assumed the heating was on a timed basis. On the Saturday we arrived back to the hotel late afternoon and found the heating wasn't on and the room was quite chilly. We assumed the heating would be on in the evening but this didn't seem to be the case as no heating when we left at 6.15pm and nothing when we got back at just after midnight. On the Sunday morning the only heating came from the heated towel rail in the bathroom. Not ideal on a cold November morning. Having said all this the staff are pleasant and the breakfasts are very good. The rooms are very clean and well laid out with all the usual facilities. The hotel is sited directly opposite the sea front and within walking distance of the town and pier. Would visit again but if during winter months would be looking to enquire about their room heating arrangements.

"Brilliant stay at great hotel"

5
07/11/2017

We went to Eastbourne on a 5 day GB Tours holiday in the middle of October this year. The original hotel which we'd stayed at before was double booked so this was a substitute hotel and turned out to be an excellent upgrade. The hotel is on the seafront and close to the town centre and theatres and well appointed with two lifts and powered disabled ramp at the front for wheelchair users. It's also finished to a high standard. We had a warm welcome and received our keycard for our room on the 3rd floor. The room was cosy, clean and a reasonable size with usual condiments tray (2 packets of biscuits!) restocked daily. There was a large 32 inch flat screen tv which made a nice change from the smaller ones often found in hotel rooms. The bed was extremely comfortable as were the pillows,probably the most comfortable we've had in a hotel room. The bathroom was quite large with a good sized walk-in shower and always had hot water at any time of the day.Towels were changed each day. Our room was at the back of the hotel so no sea view but the upside was that it was quiet. The dining room is on the ground floor and a quite comfortable room to eat in as it wasn't large and soulless.The dining room staff were nearly all Eastern European but were very friendly and spoke good Engish and couldn't do enough for us. No one was kept waiting for anything and we had the impression of a very efficient set-up. The food was excellent with breakfast consisting of fruit and cereals, a wide selection of cooked food for a generous fry-up all buffet-style. Toast and tea were brought to the table by the staff which beats waiting for the frustrating toast machine to finish. Dinner was a 3 course affair with a choice of starter, main and desert followed by tea or coffee with an after dinner mint chocolate which was a nice touch. Every one enjoyed the food as there was something for everyone and it was cooked well, hot and appetizing although on the last night the rice pudding option was vegan which didn't appeal to everyone. As this wasn't stated on the menu, some people felt disappointed. There were several comfortable lounge areas where guests could sit and enjoy a drink, talk or use the free wifi, although this is a bit hit and miss depending where you were sitting. The bar is also situated near the lounges although the prices for drinks made for infrequent visits despite the very good draught Guinness. Also there is a room set aside for the entertainment provided at basement level. Overall, I would highly recommend this hotel for a comfortable long or short stay as it is excellent in all the areas that really matter.

"A Pleasant Stay"

4
07/11/2017

We stayed on Friday and Saturday evenings in November while attending a Bridge Weekend at the hotel. The cost for dinner, bed & breakfast was £122.50 per room per day. Our bedroom was large and comfortable. The downstairs reception rooms were particularly well laid out and inviting. The food was fine and the service was exceptionally friendly. The beach is a short walk across the promenade and the town centre can be reached on foot in about 15 minutes. We had a very pleasant stay. One odd thing is that the lovely staff didn't seem able to cope with other than routine circumstances. We asked for one glass of wine at dinner but all we received were two clean wine glasses and no sign of any wine. So we tried in the bar after we had finished our dinner. The place wasn't busy by any standards but the member of staff behind the bar seemed exceptionally stressed.

"Afternoon Tea"

5
07/11/2017

A delicious tea of sandwiches,scones with jam and clotted cream and a selection of cakes, all four of us thoroughly enjoyed it, friendly staff, what more could you want, would we go back.....definitely.

"Excellent value"

5
05/11/2017

We stayed here for 2 nights while visiting family in the area. The room was excellent. Spacious, clean and comfortable. Breakfast was delicious, and I was happy to be able to order, and receive, poached eggs on gluten free toast. The choice and quality of the breakfast menu was first class. Every member of staff we spoke to was helpful, polite and professional. We will definitely return next time we are in Eastbourne.

"Our short stay"

5
28/10/2017

Absolute gem of a find. Mum wanted to visit her elderly relatives in the southeast before they pop off and I booked two single rooms here. From the moment we arrived, the personal touch was just superb. Clean rooms, well presented with sea views and very attentive staffed who looked after the needs of my not quite so able mother. Breakfast was the usual continental or Full English and the hot food was exactly that! Would I come again? Yes, without hesitation. Cheers for helping to make it a very happy break for us.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kev H, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We delighted you had a very good break and were well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great value Eastbourne hotel."

5
28/10/2017

We stayed here in a very spacious family room that was very clean, well stocked and had really impressive space. The hotel staff are very friendly and helpful. Breakfast was Good with a lot of choice for a family. We rarely sleep well in hotels but BW was actually very comfortable. Location is ideal, being 10 mins walk to the town centre and the pier. On our returns to Eastbourne I'll check out availability here first before looking elsewhere.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jason F, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you slept well and enjoyed the fantastic location. Thank you for recommending the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely hotel with old world charm"

5
24/10/2017

I have just returned from 2 nights at this hotel with my mum, sister and family dog and we all loved it. The hotel is pet friendly and we were able to eat dinner in the special pet lounge with our dog (how many hotels have a pet lounge?). On the second night, we felt happier leaving our dog in the room on her own and we ate in the main restaurant where the food was excellent and the portions more than generous. We ate food from the bar menu on several other occasions and I particularly liked the way tea and coffee was always served with a freshly baked shortbread biscuit. It is touches like that that make the hotel special. The staff were also without exception extremely polite and the restaurant manager was very professional. We were very happy with our standard rooms. They were newly decorated to a high standard and were very clean and comfortable. One of my favourite things about the hotel, besides its excellent location on the seafront, is the amount of public lounge areas. The hotel is several buildings put together, hence it has lots of different lounges with comfortable sofas and chairs where you can sit quietly reading or chat while you have afternoon tea. It is a large hotel but it actually feels quite intimate and one of the lounges is really charming as it contains old pictures of the family who own the hotel. The other good thing about the hotel is that there is a large loading bay in front of the hotel which made it easy to drop our mother off right in front of the hotel and to unpack our luggage before parking the car further down the road. I will definitely be returning and taking advantage of one of the hotel's low season deals - I am already dreaming about the afternoon tea!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Blacksmiths, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you enjoyed a two night stay at the hotel. I am also delighted you and your dog were very well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Amazing Travel zoo deal"

5
22/10/2017

We've just returned from a one night stay here. We booked the Travelzoo deal for £89 that inc. twin room, 3 course dinner and buffet breakfast. It was faultless! Our room was really spacious with amazing sea views and a small balcony...comfy beds...bathroom good...certainly far exceeded my hopes! Evening meal was very good and so was the buffet breakfast. Finally the staff were really friendly and very efficient...thank you for a wonderful stay!! We stayed n room 140!!

"A room with a view"

5
20/10/2017

I was recommended to stay at this hotel and a former colleague who stayed also gave it a good review so my expectation was high and I'm pleased to say exceeded! When I booked I was told there was only a “side Seaview room” available but when we arrived I was delighted by a panoramic view of the seafront and we looked directly onto the Mirabelle Restaurant at the neighbouring Grand Hotel where we were due to eat that evening as guests of a friend and business associate, another reason for the stay. The room was comfortable and staff friendly. Due to excesses of the night before I don't think we did justice to breakfast nor got down particularly early but overall I felt the hotel was excellent value and we'd stay again!

"Great little last minute break - super hotel - great staff"

4
18/10/2017

Visited courtesy of a late deal and was such a great surprise. Lovely seafront hotel, super food, great service, all staff very welcoming and patient even with some of the more demanding guests - food in the restaurant was a very good standard and variety. The bar snacks were fresh portions good and well presented. Lovely clean room - sea facing was a real bonus.

"great views great staff and lovelty room"

5
11/10/2017

From the moment we checked in, the staff could not have been more welcoming! Two people who stood out from the brilliant staff were Manel in the restaurant and the young lady in reception. Both people could not have been more welcoming or more friendly. Nothing was too much trouble. We stayed 2 nights and had a 3 course dinner on the first night. I had looked for a very good restaurant for the second night, as it was our wedding anniversary. We enjoyed the food and atmosphere so much that we dined in again the Sole was fantastic as was the cheese. The breakfast is also very good and where possible food is locally supplied. Our room was spacious and had a beautiful sea view from the bay window. I would highly recommend this hotel.

"Great single room"

4
11/10/2017

Stayed here in September and had a pleasant stay. Buffet breakfast very nice and good hotel location with green in front then the sea. What stood out for me though as a single traveller was the good size of the bedroom and bed + sea view. It could easily have been a double but I'm sure it wasnt. This is in contrast to another hotel where I have stayed in Eastbourne, which had an incredably small single room. You can pay for a parking disc but I just parked in the road around to the left where it was free!

"Masonic Ladies Festival Weekend"

4
09/10/2017

We came to the Lansdowne to celebrate our Masonic Ladies Festival Weekend. There were 62 in our group and I can honestly say it was one of our best weekends ever. The Hotel staff were efficient and friendly and the function on the Saturday evening deserved a big wow, the food was served to a very high standard by the smartly dressed staff in a very professional manner. Everyone thoroughly enjoyed themselves - well done Lansdowne. Hope to hold another function in the not to distant future. Thank you all for making our weekend a great success.

"Lovely mid week break"

4
03/10/2017

We had two lovely seaview rooms, one of which had recently been refurbished and looked lovely. The other room was a little tired but was still comfortable and appealing. Both rooms had nice chairs to sit and look at the view. The toiletries were good quality and the coffee supplied in the room was good too. The beds were comfortable. Breakfast was as you would expect from a buffet breakfast and you could have other dishes cooked to order. One of our party had porridge cooked for her which she declared was delicious. The staff worked hard to ensure we had all we needed and offered things we hadn't thought of like hot milk for the coffee. Much appreciated. One of the reasons we chose this hotel was because it had several nice lounges you could sit and look at the view and this was important to us as we had two more mature members of our party who couldn't walk great distances to experience the seafront. One evening we had a meal in the bar which was excellent and priced reasonably. There were one or two hiccups during our stay in the hotel, but nothing major. What was major was that East Sussex Highways decided it would be a good idea to do some resurfacing on the road outside the hotel in the early hours of the morning on two nights which was obviously disruptive to sleep but that is hardly the hotel's fault.

"Lovely place for a weekend break"

4
03/10/2017

Enjoyed a very comfortable weekend at this hotel with a lovely two aspect sea view room - well worth paying the extra supplement. The staff were all very helpful and the food and wine very good for a large hotel. We were blessed with excellent weather but there are lots of sites to see and explore in this vicinity.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Wickhamavenue, Thank you for posting your kind comments on Trip Advisor. I am delighted that you had a enjoyable and comfortable weekend at the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Better than expected"

5
28/09/2017

We came to Eastbourne to celebrate husband's birthday. And stayed in family room, because we traveled with our little one. As soon as we entered hotel receptionist was very polite and warm. As soon as we saw our room we were sure that we picked the right hotel. Room was huge with bathroom and 2 toilets. Very clean room and very comfortable beds. It was a shame we stayed there for only 1 night. Breakfast was very tasty as well. I would give hotel 4 stars not 3. Can't even compare with other 3* hotels we stayed. I am highly recommending this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Juste_Freim, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We delighted in the way you titled your review, we try hard to exceed expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Recent stay"

5
27/09/2017

Stayed four three nights as a last minute thing excellent hotel, with friendly,efficient staff lovely room couldn't get a sea view but our room was excellent clean a credit to the maids they do an excellent job. The restaurant was amazing we have stayed in other best western hotels but this one was beyond our expectations absolutely 5star for the food and service. Will definately recommend this hotel to everyone and will be coming back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Linda H, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased that you stayed three nights at the hotel and enjoyed the friendly and efficient service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Better than expected"

3
27/09/2017

Although this hotel is a bit faded, we were surprised how much we enjoyed our stay. Our room was large and well furnished. The beds were very comfy. Bathroom good size with free toiletries. Very quiet too. Good location overlooking the sea, lovely walk along the promenade to the pier. No hotel parking, but free parking in roads at rear and side of hotel. The restaurant manager was welcoming guests into breakfast. He was very friendly and attentive, looking after the less mobile guests. Breakfast good. Selection of fresh fruit, hot buffet, and extra items could be ordered too. We would certainly stay here again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear BirminghamSunseeker, Thank you for posting your kind comments on Trip Advisor. I am delighted that you enjoyed your stay and were so very comfortable. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"lovely stay"

5
26/09/2017

Booked for one night but when we arrived and saw the hotel and room decided to stay for two nights.We had a large sea view room with bath and shower. The only negative point was the low water pressure for the shower. The bed was very comfortable and the view great..The breakfast was a good selection and hot. The staff were all very helpful especially Caly on the front desk.All in all a good place to stay with parking in the side road free all day.

"No complaints"

5
22/09/2017

Stayed here for two nights and was greatly impressed. Location is good with fine sea views and no problems parking. The staff in the restaurant, reception and bar were all very good. The room was a good size and the bed was clean and comfortable. Evening meals were lovely and not over priced and the breakfast was also superb. In all the whole experience was excellent. Congratulations to the management for having a well motivated and professional team. We will be back.

"Typical English style"

4
21/09/2017

Hotel naar te sea; bit old but well maintained. Very nice staff. We had a family room with was quite big. Good beds and bathroom. Everything was clean. Breakfast was buffet and lot of choices. Constantly filled with new (warm) food. Hotel is at the side of the city but you can walk easily towards the centre. Parking in front of the hotel for £1 per day (ask at the service desk).

"Relaxing at the Lansdowne"

5
19/09/2017

We just love staying at the Lansdowne! It's home from home for us and as I sometimes stay on my own, I know I will feel relaxed and happy there. Surroundings, staff and food are all perfect for us. There are plenty of easily accessible places to visit and things to do nearby. Parking is easy and cheap for such a lovely resort and there is ample parking very near the hotel too.

"Very friendly and helpful staff"

5
18/09/2017

A stones throw from the beach this Family run hotel feels home from home the staff from the General Manager down are genuinely polite friendly and helpful, the rooms are clean, tidy and comfortable The food is well cooked tasty and reasonably priced. The afternoon tea is not to be missed All this while retaining a unique qwerkyness to the overall hotel accommodation

"Great seaside resort"

5
14/09/2017

The staff at the hotel was very helpful. We had a beautiful room overlooking the English Channel. The beds were comfortable and there was no noise from the traffic. The breakfast and the dinners at the hotel were very good and a reasonable price. It was a lovely walk along the promenade that was just across the road from the hotel. Downtown was an easy walking distance and the hotel supplied a map indicating where everything was.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julia, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you titled your posting in this way and enjoyed our great offerings at good value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A good stay"

4
13/09/2017

The hotel is well located on the promenade. Our room was large and comfortable. Staff were helpful and courteous. Overnight parking on the road cost just £1. A perfect overnight stay. (We did not take breakfast.)

"Genuinely surprised and impressed"

5
13/09/2017

What a fantastic hotel! We had room 332 with sea views - shame we couldn't get on the balcony but I think thats for H&S. The bed is huge - basically two single beds put together. The hotel was in great condition/high standard - the staff were so friendly and couldn't do enough for you. There is a pet lounge if you want to take your dog to breakfast/dinner which they will set up separately to the main restaurant. I genuinely can't find a fault. My husband, pooch and me all had a wonderful 2-night stay. I recommend you pop next door to The Grand for cocktails pre-dinner. We ate in the Lansdowne on the Sunday night and food was delicious. They even sell Chapel Down sparkling wine which is one of my favourites. I would say that at 40, I was easily the youngest person there by quite a few years but that didn't bother us. Makes the hotel quite a peaceful place.

"Excellent"

5
12/09/2017

One of the very best hotels I've had the pleasure to stay at, the service was excellent, food was also excellent, nothing was too much trouble. The location is fantastic a very short walk to the beach. We would definitely stay here again.

"Lansdowne Hotel"

4
08/09/2017

Spent a couple of nights in this Victorian hotel. Excellent breakfast, evening meal menu looked good and varied but we didn't eat in the hotel. Room was large as was the bathroom. Well situated for walking around the sights of Eastbourne and travelling to other places of interest by car.

"Slept well."

3
07/09/2017

Enjoyed stay except for snacks and breakfast. My fish cake was overdone and dry in the centre ( had it been left too long to be kept warm in oven?). Water from husband's poached eggs left asparagus and sauce swimming in water. All items in hot choices for breakfast were lukewarm. Obviously the hot water keeping them warm was not hot enough. Husband's second pot of coffee was clearly made from already used coffee grounds and was not hot. In summary, the kitchen staff need to pay attention to detail.

"The Food and service at the Lansdowne (currently staying here)."

5
05/09/2017

Love this Hotel The Staff are very friendly and efficient.Nothing is too much trouble for Reception,Housekeeping or restaurant teams. The FOOD is worthy of a michelin star * ore at the very least a red R. Staying here until the 8th Sept 2017. I shall definitely be back

"Not very dog friendly at all!"

2
04/09/2017

The best thing I can say about this hotel is that the location is great - with the lawns and sea immediately opposite. Parking was also easy and cheap at £1 a day. As for the hotel itself - the rooms are a decent size but rather basic and beige; the temperature in the hotel seems to be set to 'boiling' at all times; the breakfast was poor and overpriced; and the decor in the rest of the hotel is very dated and frankly a bit depressing. The hotel also prides itself on being family run but there was no feel of this at all - nobody seemed to care about the place or its guests' comfort (apart from the housekeeping staff who were lovely). However, at the relatively low nightly rate we could put up with all this. My main problem was that we specifically chose this hotel as it was advertised as being dog friendly and we wanted to take our dog with us on our break. I had specifically asked for a first floor room (so that his little legs could climb the stairs with ease) and we were given one on the third floor. The room had no dog bowl or fridge for his food. The hotel advertises that it has a special pet friendly lounge for guests - however, unlike the other four spacious lounges which are all facing the sea, this pet friendly lounge is basically a couple of sofas in a dark corridor where the computer is. We were told that we could eat our meals there - as the hotel does not allow dogs in any other public areas such as the restaurant or bar - but there was no way on earth we would have sat there for a meal and we didn't see anyone else doing so. Basically then, this 'dog friendly hotel' means that your dog is allowed in your room. I'm afraid we will be trying a different hotel - which will hopefully be genuinely dog friendly - on our next trip to Eastbourne.

"Overpriced and dated"

3
03/09/2017

Having previously stayed at this hotel several years ago, we didn't think twice about re-booking when we needed an overnight stay in the area, sadly the hotel is now very tired, especially the corridors, we were on the first floor and the carpet is worn there was a hole in a door, and paintwork chipped. Our room smelt musty, and the bathroom was dated, I think well overpriced for the £160.00 we paid for bed and breakfast. The breakfast was very good, and the staff on reception were friendly and professional.

"Happy Holiday"

5
28/08/2017

We stayed at the Lansdowne Hotel from 10th - 17th august. We had a lovely large room with a sea view. The staff were very helpful and kind. the breakfasts were very good. one small criticism - We had dinner in the dining room each evening and there was quite a bit of repetition. Especially in the choice of soup and the roast. we hope to stay here again sometime.

"enjoyable would stay again"

4
26/08/2017

the room had a sea view had everything we needed , it was a bit dated but was clean although it was busy it was quite quiet.breakfast was good but its a shame the foreign waitresses do not understand what you want, we asked for earl grey tea she said yes and gave us normal tea but breakfast made up for it

"Disappointing and totally overpriced"

1
26/08/2017

I've stayed one night in the Landsdowne Best Western in Eastbourne. I usually choose a Best Western Hotel when I need a room, and as the other Best Western in town was booked out, I chose Landsdowne. Used to a good middleclass standard in Best Western Hotels, this one only disappointed me. First the positives: The Lobby and the complete ground floor area are in a very tasteful, old English style that gives you a cosy feeling when you come in. That's already it with the good sides, cause otherwise the Hotel was one big disappointment: My 3rd floor single Room was priced at a massive 90£ B&B, so I expected something pleasant. That was not the case. The Room was small and extremely dated, if the small flatscreen woundn't have been there, it could look exactly the same in 1976. The bathroom was extremely basic and cheap, not at all 3 Star Standard. The Shower was hardly working, the picture attached shows it's MAXIMUM power. The Bed was ok tho. Now to the services. The receptionist was friendly enough, still have seen friendlier ones. I also had dinner in their Hotel Reastaurant.... matched with my impression of the Hotel. The waiters weren't capable of holding a normal waiter-guest conversation in English, stammering some hardly understandable words to ask what you wanted. I'm not someone to pick on a slight accent as I'm no native speaker myself, but these waiters either didn't know the language at all or had a major speech disorder. They didn't ask me if the food was okay when clearing the table, otherwise I would have told them that the duck was the chewyest, worst cooked bit of meet I have eaten in a while (and im not too picky with that). The breakfast confirmed the Hotels standard again, The bacon looked old and wobbly, the fried egg was awful and due to malfunctioning cereal spenders, the Cereal stand was one big mess. Also they charged me the maximum price for a single room without sea view, claiming that the bank holiday weekend would demand such (reckless) prices.... This was my first and last stay in this Hotel, I reccomend you to choose the other Best Western at the Royal Parade in Eastbourne, I've stayed in that one as well and it is far better.

"Nice "

4
23/08/2017

A typical British sea front hotel and all the better for it. Visited in the days leading up to the air show so had to park off the sea front. Very good price for a nice size room ( a sea view room would be lovely ) .The staff were nice and friendly . The only down side was the bar meal ,I had a beef sandwich which was literally a single small sandwich a few people were also complaining but it would not stop me staying here again .

"Comfortable and excellent value."

5
22/08/2017

The Lansdowne is close to sea and a walk from the pier. The view from the hotel is great, Parking is plentiful in the street around the hotel. The staff are very friendly and we were looked after well. The food is good quality. Overall a very comfortable hotel with very good service at a very pleasing price.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Michael K Thank you for reviewing our hotel and for your five star rating. We are pleased that you found it comfortable and with good service and at the right price! All three of these things are very important to us and our guests. We look forward to welcoming you again soon. Kind regards, Catherine Clifford

"Airbourne"

3
22/08/2017

Popped in here for lunch and a drink whilst watching the planes. Special lunch menu was lovely and extremely generous so shared the cod and chips. Best batter on a fish ever. Very light and very fresh fish. Would definitely return. Hotel undergoing some refurbishment and as a lady had fallen down the stairs was difficult to find the loos. Bit of a rabbit warren. Hope the lady was ok. Manager extremely efficient in dealing with this although the gawkers were annoying

"Birthday weekend"

4
21/08/2017

I have stayed at quite a few Best Western's, as most are independently owned and are all different, unlike most corporate hotels. But sometimes I do worry, what to expect when I arrive! I was very pleased with this hotel, from check-in to our room-we had a great view of the ocean (although a little noisy with traffic in the morning) could not complain. The only negative comment was breakfast -it seemed a bit chaotic on the Sunday and Monday, table not ready, then table wasn't laid up correctly when we were sat down, dirty table cloths and then some food items not available on the buffet and this was mid way through the breakfast service period and not at the end! That said we had a great weekend and would highly recommend this hotel, just work on breakfast service!

"Fine but over priced"

3
17/08/2017

This is a fairly standard 3 star hotel priced as much more than that. We stayed as we were attending a wedding. The communal areas downstairs were nice and breakfast was fine. Once you got upstairs though, the age of the hotel became apparent - it's quite run down. Room was pretty small, bathroom could have been cleaner. On our second morning, we were not offered tea or coffee - we had to call over a member of staff to ask after being sat there for 20 minutes and finishing our food, and then again for milk! Not worth £130+ per night for not even a sea view room (a car park!) in a 3 star hotel!

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Laura T Thank you for your review. I am however sorry that you felt this way about the hotel. We have been undergoing a huge amount of refurbishment in our bedrooms over the last 2 years and some are more dated then others, but being a privately owned hotel these refurbishment are ongoing. I am sorry to hear that your bathroom was not up to standard and that the breakfast service was slow. If you had booked a standard room then yes, the view is over the carpark and far reaching views of the downs. We hope that you might perhaps try us again and when you call I suggest you ask for one of our newly refurbished rooms which Im sure you would be very happy with. Kind regards, Catherine Clifford Partner

"A lovely stay"

5
16/08/2017

I only stayed 1 night, but I enjoyed it a lot! The receptionist was very friendly and helpful, which doesn't happen often as a young woman travelling alone. The hotel itself is lovely, nice old furniture in the room, plenty of tea and coffee, room was clean and the bed was comfy. Breakfast the next morning was lovely, staff were very friendly and I had everything I could ask for. I'd recommend this hotel if you're looking for a cosy stay on the Eastbourne seafront!

"old school hotel "

5
09/08/2017

We only stayed one night but it was plesent. The lansdowne is an old fashioned hotel but has everything you need. We had a superior sea view which was a huge room with fabulous views. the bed was a little soft for me but clean with comfy pillows. large bathroom again clean. the evening meal was locally sorced foods (beautiful salmon)and breakfast was very filling and very well cooked. if you are looking for old school try the lansdown.

"Absolute rip-off"

2
09/08/2017

I recently stayed at the Best Western Lansdowne Hotel as friend's wedding was taking place next door. For two nights, I paid £280 for an executive room with a sea-view. There was nothing executive about the room, and I got a view of the car park. The hotel is in bad need of an upgrade - it was more reminiscent of boarding school, than one of Eastbourne's foremost hotels. The bathroom was particularly bad - tiny bath/shower with very poor water pressure. The headboard of the bed fell off onto my head in the middle of the night. No fridge/complementary water in the room. From the prices they were charging, I would have expected a much better product. As it was, I would have felt as though I overpaid if I was charged half of what I paid. Absolute rip-off.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Toby D, We are disappointed that you have titled your Trip Advisor review in this way. I am very pleased you stayed with us however disappointed that there was some issues with your stay. Having reviewed your booking I can confirm that you booked a standard room, this was what you were allocated and what was paid for. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will change you opinion and return sometime soon. Kindest Regards, Jamieson Berriman

"Enjoyable Stay at this Hotel"

5
08/08/2017

Myself and my Wife stayed here for 2 nights last weekend, we had an Executive Double Room with Breakfast included. The room was very spacious, clean and comfortable with a lovely sea view. The buffet breakfast was superb, the staff were very attentive and the Reception staff were excellent. I thoroughly recommend this Hotel to All

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear delbarnes2016 Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that your stay was enjoyable, great sea views, service and food offerings. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Lovely stay in Eastbourne"

4
07/08/2017

I stayed here for one night with my two sons, we had booked last minute and got a very reasonably priced sea view room on the first floor. The views across to the sea are so lovely because of the beautiful green lawns right in front of the hotel. My children were given welcome packs on arrival with some Haribo in them, colouring book/pencils and a beach ball. This sort of thing costs the hotel not very much but makes all the difference, and all of the staff we encountered while there could not have been nicer. It's a very bright hotel with lots of cosy-looking lounges, and is ideally located being close to the town centre and also to the pier and bandstand. All I would say is maybe during a heatwave don't book a sea view room because there is no air con and you need to be able to open the window and not get lots of noise from the main road. Having said that there was a fan in the room which helped a lot. Also I had read about a games room which would be brilliant for kids, but on closer inspection was told it was already in use and it only has a pool table. Breakfast was great in a lovely bright room, would highly recommend this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear lostgirlbrighton2017, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you enjoyed the your stay at the hotel and your children were happy. I am sorry that on this occasion the games room was not in use. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Good location and easy access to town and local restaurants."

3
03/08/2017

The hotel is in a good position along the seafront, parking was not an issue and very cheap for £1.00 per day with permit, the food especially dinner let this hotel down, breakfast was a buffet style and adequate. The hotel is next to the main road but the views out number the noise. We will defiantly book again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear topgolfer1, Thank you for posting your kind comments on Trip Advisor. I am delighted that you will return, however disappointed to hear that the food your experienced was not to your satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Absolutely fantastic"

5
28/07/2017

We were a mixed aged family party of eleven, ranging from 83 to 5yrs. The Landsdowne was the perfect holiday hotel for us. It's situation directly opposite a green lawn for playing football and beyond is the beach. Everywhere is in easy walking distance to the pier etc. the rooms are very spacious and lots of lounges to gather in. Not forgetting the box of games. BUT the hotel staff were just wonderful, nothing was too much trouble right down to the post it notes for a game of Quess who I am ? A huge thank you to the Landsdowne for a very memorable holiday. We'd love to return.

"Bar Food"

5
23/07/2017

We visited the Best Western Lansdowne Hotel for and evening meal in the lovely bar I had the fish and chips (sourced locally) and my partner had burger and chips (again local produce) both were well presented and tasted great! Neither of us had room for desert! Well worth a visit :-)

"Great sea views"

5
13/07/2017

we had a lovely stay at Lansdowne , room was clean and spacious with sea view and good central location to everything. very friendly and helpful staff, Good varied breakfast ,would like to stay again,

"Excellent hotel for all ages"

5
13/07/2017

A wonderful welcome on a very wet night; The night porter helped us in every way they could to unload the car and park our car. The Receptionist was friendly and very efficient. Our family room spotlessly clean and large with enough room to move around; The bathroom and toilet again spotlessly clean with water at every temperature you need. We had a personal issue during our stay and the hotel were very supportive to help us solve the issue. Nothing was too much trouble. The breakfast we ate was excellent tasty sausages, nice bacon; very fresh eggs; good selection of food and first class coffee. A highly recommended all round breakfast. Bar staff attentive with wide ranging choice of drinks. Our room was slightly dated but is on the renovation list within the hotel, faded glory but working hard to update. Ooh and WiFi was fabulous.

"Great hotel"

5
11/07/2017

Near beach but also near enough to great walks at beachy head. Big rooms great breakfast. Lovely staff very friendly. Parking nearby. Lovely town.had a lovely stay here. Would recommend this hotel if you prefer a quieter stay.

"Spur of the moment choice and very pleased I chose this hotel"

5
09/07/2017

I hadn't booked an hotel for Wednesday night as I had travelled down to Eastbourne a day earlier than planned. My room was on the 1st floor and was extremely comfortable. I cannot find a single fault with my one night stay. The bed was extremely comfortable, the shower was more than powerful enough, the room service for my evening meal and breakfast the following morning was perfect! I don't pretend it was the Ritz, but for a very reasonable price I was in a clean and comfortable room and I would not hesitate in using this hotel again. The staff were extremely helpful. I found no fault at all!

"Great stay at the Lansdowne again "

5
09/07/2017

I stayed at the Lansdowne for a short break.  The hotel is right on the front. The hotel was so clean everywhere. The room that I had was massive, there was a bath AND a walk in shower. Unfortunately the water pressure was so bad it was a joke. The staff that I met were all so helpful and friendly.  Special mention should be made for Helen in the bar who remembered me from previous stays. I am sure I have said this before, management look after her, she is good. The WiFi was temperamental I could get it on one device, but no way would it load on another. They had the 999 event opposite on the Western Lawns. I could see the displays from the room. Will be back at the Lansdowne again shortly.

"Family stay with 2 little well behaved dogs"

5
05/07/2017

We were given a seaside room which was spacious and accommodated our family of 4 with 2 little Pomeranian dogs. The care from the hotel was excellent. We arrived about midnight at the Landsdowne Hotel (Best Western) in Eastbourne for a two nights's stay. After a long drive from our house in North Warwickshire we walked into a room where the beds were ready for us. The dogs were catered for as there were placemats on the floor with a driving bowl and 2 blows to put their food in them. There was a kettle with the usual adequate coffee/tea and milk. It was an ensuite room. The view to the seafront was lovely. Parking was free (hotel sticker to put in car). The staff were friendly. The food was good. We would like to come back to stay at the hotel again one day.

"Great service"

4
04/07/2017

Great service, good food at breakfast plenty of choice and the function we attended was Well organised with really good food and service. bed was very soft not comfortable the only minus point but overall a good visit.

"What a let down! "

2
02/07/2017

Stayed one night as seeing family locally. The rooms are extremely dated, the bathroom is functional but even more dated than the room. The shower trickles out, no chance of washing my hair in that! Bed very small, very noisy room especially as it's summer so windows need to be open as the room was boiling. Breakfast average to poor, coffee absolutely dire, when asked to have a cappuccino I was told it would cost extra! Wow!! Extremely over priced for what it is - £144 for the night! Outrageous. Nice sea view from the room which was its only redeeming feature. I would not recommend unless you can get a room for less than £60!

"Generous Room Sizes"

4
28/06/2017

Stayed for a night in a family room and had loads of room, with a travel cot, double bed and single bed in what looked like two rooms knocked together. Everything clean and nice tea tray. Breakfast buffet good quality. Corridors a little narrow and higgledy piggledy/up and down as I don't think it was custom built as a hotel - probably a few olf Victorian houses knocked through. Imagine they have accessible rooms though.

"Another very enjoyable stay at this lovely hotel"

5
25/06/2017

The location of this hotel is excellent overlooking the Western Lawns and the sea. It is close to the theatres and a short walk from the pier and town centre. The hotel is well managed, has high standards of cleanliness and a lovely relaxed atmosphere. The staff are all professional, friendly and helpful with special thanks to Rosie on reception who sorted out our special requests so efficiently. Our room was lovely and much bigger than we expected. The bed was very comfortable, the bathroom spacious and with plenty of seating in the room it felt like a proper home from home. The complimentary water was especially welcome as the weather was very hot during our stay. We stayed B&B and the breakfasts were delicious with plenty of choice of either cooked or continental. All food items were very high quality (free range eggs, butchers sausages etc.) and everything was well presented. The fresh flowers on the tables in the dining room were a lovely touch. We will definitely stay here again when we are next in Eastbourne.

"A wedding at the Landsdowne and our overnight stay"

4
23/06/2017

Our freinds held their wedding at the Landsdowne The Hotel was efficient and we were impressed by their attention to detail regarding the wedding. We stayed in a sea view room triple room, although just a double booked with ensuite. The room was clean spacious, tea making facilities and lovely view, however a little nosy This hotel is well located, with the beach just a few minutes away Very good and varied breakfast served

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jon, Thank you for posting your kind comments on Trip Advisor. I am delighted that you enjoyed a great wedding at the hotel and very impressed with the attention to detail that was executed. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Business"

3
23/06/2017

Overnight on business, checked in all good, staff very friendly and then it went downhill... due to weather (very warm indeed!!) I asked if they had air conditioning and was told that due to age of the building they didn't, "OK i said do you have a fan? I'll check with house keeping" conversation over! So went to the room which was very warm, nicely decorated, all the usual things that you would associate with Best Western, turned on the TV and I had pixelated channels! great I thought, I'll go for a walk as it was so nice, so I had a shower as I needed to change, well to say the water came out was slightly incorrect, took twice as long, at this point I was thinking of changing hotels!!! anyway the sea front was really good!!! found a great sandwich shop around the corner which made up for it. On checking out in the morning I wasn't even asked if I had a great stay or where there any problems? Now I'm not one for moaning as I got the room at a steel but you expect certain things, if its warm provide ALL the rooms with fan's, check if the TV's work in EVERY room and finally TRAIN staff on the simplest of things "Did you enjoy your stay?" "Was there anything wrong?" Now I know I'll get a reply for this and you know you reach a point where, what's the point in complaining?

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Bigfella, Thank you for posting your average rating on Trip Advisor. As expected, here is your reply. We are very pleased that you commented on the nicely decorated room, we are sorry that there seamed to be an issue with the Shower and Television. I am delighted that you did continue to stay on, however disappointed that your issues reported and requests required were not for filled. Please note this is not to our usual high quality standards. I am aslo surprised to hear that you were not asked about your stay, I will look into this further. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Staying for a wedding at the Grand next door"

4
21/06/2017

Staying at the Best Western was very pleasant Plenty of areas to sit and chat with tea or drinks. My room was very comfortable and had a wonderful view of the sea and the vintage car rally that happened to be on that weekend. Breakfast was buffet style, great choice and very nicely cooked.The staff were friendly and always helpful. Why 4* some areas of the corridors could do with a coat of paint (perhaps they are refurbishing) and only one lift was working.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Trish, Thank you for posting your kind comments on Trip Advisor. We are delighted that you stayed with us while attending a Wedding at the Grand. Please note our refurbishment continues, after 105 year the Owners keep investing. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"The best afternoon tea in Eastbourne "

5
21/06/2017

Having heard good things about afternoon tea at The Lansdowne, I thought it was time to test it out and this is my new favourite place for afternoon tea in Eastbourne. We visited mid week and everything was freshly prepared. Four choices of sandwich, two large freshly baked scones each with good clotted cream and jam, rounded off with oodles of cakes. The staff were really helpful and a really lovely touch was that the tea and coffee pots were replaced with fresh supplies about half way through our tea. Oh and the shortbread was excellent. I strongly recommend that you either miss lunch or just have a very small lunch as the afternoon tea portion sizes are extremely generous and everything is very tempting. Looking forward to another afternoon tea very soon at The Lansdowne!

"Very nice"

4
20/06/2017

The hotel was very clean and professional ,the staff was very pleasant and curtois ,the food was fantastic and the bar was well stocked and clean....... the hotel was nicely situated and the trip to beachy head was really close only a 30 min walk

"A Welcome Surprise!"

5
20/06/2017

This was our first proper holiday in the U.K for probably 25 years, and we were slightly apprehensive about it. No need to be! It was excellent, the four day stay being great value in a very nice hotel. As I have said many times before, it's all in the detail. Here, even though the rooms might not have been bang up-to-date, everything was clean and spic and span. No paint chips, no dust, no mould in the the bathroom etc., something that we have found regularly in many supposed upmarket hotels. This hotel is privately run and it shows. The staff are excellent, helpful and friendly. The bedroom was spacious but a little hot due to the recent good weather but fans are provided if you ask. The public rooms and bar are also very welcoming. The free wifi worked well too, enough to stream live television. The location is good, not too far to walk to the town centre and bus links quite close too, and the promenade is just opposite. If you go by car , all day on street parking on the Promenade is available at a nominal cost from Reception. But beware, as at busy weekends spaces are at a premium until later in the afternoon. As for the food, we only had breakfast there and it was good with a reasonable amount of choice, and served by staff with a friendly smile. Not the best but perfectly adequate. The whole experience exceeded our expectations and so The Lansdown is well recommended.

"Midweek summer break"

4
19/06/2017

My wife and I stayed 4 nights in a sea view room and were very satisfied with the facilities which all worked. The weather was hot and lighter weight duvets would have been appreciated. The comfortable lounges were good. We had dinner each night in the hotel and found the mainly English menus much to our liking. The service was generally good and we were not inconvenienced by the coach tours using the hotel at the same time. Parking in the area is difficult so I used a hotel lock up garage. The access is tight for a large car but I managed OK and was pleased to be free of parking problems when returning from a day out. The location of the hotel is excellent for access to the beach and there is a bus service from the rear of the hotel to the town. We really enjoyed our stay at the Lansdowne and look forward to staying there again.

"First Visit a great success"

5
14/06/2017

Early in the year we decided to have a weekend break, The Best Western Lansdowne Hotel in Eastbourne. was selected. As it turned out, none of us had stayed there before and few of us in Eastbourne had been resort . We arrived on Friday afternoon and left on sunday morning. The staff were attentive, pleasant and the food inventive. We had a lovely ocean view room which gave s a feeling of the French Riviera! So get out the panama hats and linen clothes. Eastbourne was another delightful surprise. With a promenade , pier , theaters, winter gardens and the Towner Gallery.

"Overall very happy."

4
13/06/2017

This is an old building made up of an amalgamation of terrace houses. This brings with it the problems of long corridors and some level changes which are much exacerbated when only one of the two six man lifts is working. Our room (328) was by modern standards huge and was possessed of four windows facing the sea. On the down side decor was tired ,the water pressure awful, and the room inexplicably hot though the radiators were off. A choice then had to be made to either open the windows and suffer considerable noise from the busy road below and the plentiful late night revellers,or sweat it out. On the plus side the food was excellent ,the room clean and the staff friendly and helpful. The location is also great and parking no problem and £1 per day. All in all I would recommend it.

"Still in 20th century. Nothing special."

3
07/06/2017

Great location but I feel that the hotel needs updating. The lift ,that worked, is ancient and they need investment regarding overall mobility for guests. The breakfast area needs a complete rethink and a far better range. Visited similar hotel in Austria (Hotel Stefanie)and they provided fantastic breakfast and the staff couldn't be more helpful. Full range of teas and coffees, meats, cereals, hot food. Suggest this hotel should learn from them. Don't use their lock up garages. They are narrow scabby garages out the back which once belonged to the flats. No lock provided. So narrow that I scraped my car down the side. Discovered later. Not happy!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tony W, Thank you for posting your comments on Trip Advisor. I am pleased that you enjoyed the great location, please note we are continuing to invest in all areas of the hotel. We have only just replaced a wheel chair lift to the front of the hotel at a cost of £15k and also currently refurbishing the second lift at a cost of £50k. The garages are a standard size and in good order. Parking is however at your own responsibility. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"I held a workshop here"

5
05/06/2017

From the initial booking, through to the workshop itself, Sharon & Michelle in the events team were friendly and helpful and all my requests were carried out efficiently. I will definitely be using this as the venue for further workshops. Thank you, ladies.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sotonbourne, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you had a great workshop at the hotel and praised the team who looked after your requirements so efficiently. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Half Term Break Alan, Carol, Ellie and Bob dog"

5
03/06/2017

We had a three night stay in a family room with granddaughter and Red Setter.Room was light and airy with plenty of space and very comfortable. Staff were very friendly and helpful and the breakfast was varied and plentiful. Had an excellent dinner on the Thursday evening well presented and leisurely. We saw 4 or 5 other dogs but only heard two barks and one of those was our dog. We will definitely be back in the future.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear SapphireSurfer, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased that you had a fantastic Half Term break at the hotel, I will pass on your very kind words to the whole team. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"relaxing visit"

5
02/06/2017

We stayed here for 3 nights and had a lovely time. The rooms were light and spacious, even with twin beds. I think the whole hotel is being refurbished, with new carpets and fresh paint everywhere. We just had breakfast which was buffet style, with everything you could want from cooked to cereal, fruit etc. There were extras you could have ,cooked to order. The hotel is on the seafront with views over the Western lawns to the promenade and beach. It is an easy walk to the town centre and pier. Buses from the pier take you around the whole town, and further afield to places like Birling gap, Beachy Head and Brighton. Eastbourne is a lovely place to visit, the whole town is flat and easy to walk around, unless you want walk over the hills at Beachy Head.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Janet J, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted you enjoyed a relaxing stay at the hotel and commented positivally on our offerings. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Good place to stay to enjoy Eastbourne"

4
28/05/2017

We stayed here on Saturday night. £90 for a double room which was reasonable given it was a busy weekend. Pros: our room had been partially refurbished which was nice. The reservations department had kindly taken into account my request & honoured it. Wifi was excellent in our room. Breakfast was fine - typical array of pastries/yoghurt/cereal/fruit salad & hot food. Cons: no aircon, we felt the mattress was too soft so slightly achy in the morning. The communal areas near the main entrance smelt of fried food...I think the kitchen is nearby & needs better extractors/less frying...fortunately the rooms did not smell of this. We would stay here again if back for a weekend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Dil, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you generally enjoyed your stay at the hotel, we continue to listen to our guests comments to make inprovements where nessesary. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"ok for one night stay. Good breakfast"

3
28/05/2017

stayed here one night whilst in eastbourne for a function. The hotel was functional. Rooms were a bit tired. We were on the third floor and water pressure was very poor so the shower, run from the bath taps, had very little pressure so had to 'run round the shower to get wet'. Breakfast was very good with lots to choose from. At the time of our visit, one of the lifts was out of action although I believe this is due to come back into use soon (end of May?). Bar closed early but night porter was very accommodating to serve us drinks.

"Wonderful holiday "

5
26/05/2017

Most people giving 5 star reviews have said everything I would. One of the lifts was not working and might have affected some guests but not us . I agree many of the guests are elderly but as I was with my 88yr old mum this was just perfect . We had an easy access room which was kept spotless. The shower pressure was not amazing and yes it was hot but not really a new issue. Staff were always polite and attentive and the food is generally of a high standard. We benefitted from a good offer and the Landsdowne is perfectly situated at the quieter end of the Promenade. We made use of the open top hop on hop off tourist bus which was well worth the money to get to Beachy H ead and other places of interest and stops a few yards from the hotel. My mum at her age will probably never return but will have wonderful memories. The glorious weather was the icing on the cake. Note there is a 3 day annual beer festival -always ? Late May Bank holiday which is directly opposite the hotel. We left before it started!! Thanks especially to the wonderful dining room staff.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Liz, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted you enjoyed your stay and wonderful weather in Eastbourne. I will pass on your lovely comments to the whole team. Please note, fingers crossed the No.1 Lift will be back in action very soon. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Happy Hotel"

4
25/05/2017

Have just returned from a four night stay at The Lansdowne. Once again a lovely stay made even better by the beautiful weather. The hotel is right opposite the promenade and beach ,a real bonus when the weather is good.We stayed in a sea view room that was spotlessly clean and had everything required for a comfortable stay.We have stayed here a couple of times and they are always working to improve the hotel. The foyer furniture has just been upgraded and looks very smart and welcoming. The food is very good ,we enjoyed both breakfast and dinner . Breakfast is a buffet and has everything required to set you up for the day. Dinner has plenty of choice and everything is well presented.The staff at The Lansdowne are some of the nicest I have encountered anywhere. Everyone of them where ever they work are friendly,professional,helpful and hardworking.We attended a function earlier in the year and some of the staff remembered us and welcomed us back. The management should be very proud of their staff. This is a very clean comfortable hotel in a good location with a lovely restaurant and great staff.I look forward to returning.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Diane, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you titled your posting as "Happy Hotel." We have developed the business in many ways over the pasted two and half years, I am confident with the excellent team we have; the business will go from strength to strength. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Dated but good staff"

4
25/05/2017

Stayed on the top floor in a sea view room. Was clean and large but extremely dated and felt I was staying an elderly flat. Very pink and very flowery. Water pressure hopeless and took ages to run a bath or get showered. WiFi also very hit and miss up on the top floor. Kamil and his staff in the restaurant were very good and made me feel very welcome as a diner on my own. Kamil always sorted out a good table for me and remembered what I was drinking every night. Ambience spoilt but other elderly guests constantly complaining every night in the dining rooms. I would stay there again but place just needs to be modernised.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear K Ross, Thank you for posting your kind comments on Trip Advisor. I am delighted that you commented positively on the great staff. Please note refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon. Kindest Regards, Jamieson Berriman

"Consistent"

3
24/05/2017

We have stayed here on a few occasions for, say, two nights a time to visit relatives. This time we paid £67.50 per night which is pretty good value. I see that over £100 per night is now being quoted which, for the quality of the hotel, I regard as quite high. Our bedroom (a 'standard') was at the back of the hotel and could only be accessed down or up some stairs. It was a reasonable size, but the double bed, while very comfortable, was a tad narrow for us. The bathroom was too narrow for more than one at a time, but with adequate shelf space for toiletries. There was ample hanging and drawer space in the bedroom and the Wi-Fi connection was very good. The bedrooms do not have aircon. which is a very UK failing. We only ate in the bar for our two nights there, where the very efficient and friendly Helen is very much in control. The food selection is quite 'wide' and we enjoyed our meals which included fish and chips and liver and bacon. Each meal, with a bottle of wine and sparkling mineral water, came to some £50+ for two courses each. There are a number of comfortable lounges downstairs, but it is a little difficult to find staff to order, say, coffee or tea. The main dining room is pretty large and the breakfasts have a goodly choice, including kipper fillets and haddock. Book a table at reception for your evening meal; not necessary if you eat in the bar. The hotel has bedrooms on three floors, with two lifts. However, at present only one lift is working. I understand that a new one is on its way and given the small size it has had to be especially manufactured. Except on Sundays and, presumably, public holidays when the sun is shining, there is adequate parking in 'Zone H'. 'Tickets' for £1 each are available at reception and last the whole day. The hotel is a 3 star AA and while 'modest' suits our needs. We will be back.

"A night away in my home town"

4
24/05/2017

We stayed in a double room with beach front views. Our room was immaculately decorated, a modern style with elegant class. The large full length bay windows allowed us a beautiful view of the western lawns and the Downs. The staff were all very professional with a welcoming smile. Although we live in Eastbourne it was lovely to get away from daily routine and appreciate our beautiful town. We would recommend it for anyone wanting to get away. The hotel is close to the bandstand, the theatres, and the town. Thank you

"Good situation"

4
23/05/2017

Old hotel, converted from a row of imposing properties facing the sea. Because of this the hotel stretches over quite a distance and it can be a bit of a route march from one end to the other. Nice bar with a good selection of wines at reasonable prices. Large restaurant with good food at dinner and waiter service, though the breakfast buffet selection was not as comprehensive as some. Popular with bridge players who have their own dedicated room.

"Group holiday"

5
18/05/2017

Even with a group booking service was excellent. Meals all served in close succession. A varied menu over the 4 nights. All rooms were clean spacious and comfortable. All staff were polite and attentive. Plenty of sitting spaces to relax before and after meals.

"Good Breakfast"

3
17/05/2017

Busy hotel seems to get a lot of bus trips Hotel is clean but certainly old I would stay here again, it's a bit of a walk from the town centre, but it's not too bad if you fit Eastbourne attracts an older crowd but it's clean and tidy

"Sublime staff!"

3
17/05/2017

Nicely located , sea view rooms for those at the front, short flat walk into town. We understand that a refurbishment is about to happen , not a moment too soon as the public rooms are looking 'tired' as are the furnishings. When all said and done , it's people,ie the staff, who really make your stay and complete the experience. The staff here are, without exception, AMAZING! Unfailingly polite,helpful,friendly ,willing to go the extra mile with a smile! Whoever is overseeing training, good job, it's working well. Special mention for your bar manager, hilarious,we really enjoyed her sense of humour and kindness to my 90 year old Mum. For all of the reasons above we will be back to check out the re-furb!

"Generally good"

3
17/05/2017

The Lansdowne is situated wonderfully on the impressive sea front at beautiful Eastbourne. It has all the facilities you could possibly want and the room I stayed was large with a comfortable double bed. Bathroom fine but I had to move room because the wifi didn't work in the first room. The only two downsides were the whole hotel was hot making sleep difficult and the hot plates at breakfast dangerous despite warning signs. Very well appointed light lounges and great cream teas. Attentive staff throughout.

"Large Friendly Hotel with good food"

5
16/05/2017

Stayed at this hotel whilst in Eastbourne on business for a few nights. What it lacks in car parking- none; it makes up for with its size. Even when it's busy you can find a quiet corner in one of its lounges to relax. The food is good and the breakfast has plenty of choice. My room was as the back which didn't have a great view, the wildlife (pigeons) outside the window on the extract units started making a racket from 3.30am every morning. (See photos) That said the room was clean and comfortable, it's just a shame I couldn't have the window open overnight as the waste water from the rooms above rattled down the pipes outside and as I said the pigeons just don't know how to sleep. I'm sure the rooms at the front of the hotel with sea views would be nice, so it may be worth enquiring on arrival about possible upgrades. There is refurbishment works being carried out at the moment but rest assured these don't affect anyone staying at the hotel. Would I come back - yes but would stay in a different room.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Paul, Thank you for posting your kind comments and five stars on Trip Advisor. I am very pleased you commented on the clean and comfortable room, as also mentioned; our refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Nice Enough Hotel"

3
09/05/2017

We stayed here for 2 nights and upgraded to a sea view room. The room itself was very clean and nicely laid out with television, tea and coffee facilities, a king size bed and a lovely view over the sea and promenade. We only had breakfasts at the hotel and these we found to be good. They operate a help yourself buffet with the usual full English breakfast or continental breakfast equivalent. We found the staff to be friendly and had no complaints in that area. The hotel itself is very old and if you are expecting or wanting modern then this is not the place for you. We are aged late fifties & early sixties and consider ourselves to be young at heart but found that the majority of the residents here seemed to be very much older. There was a play on at one of the theatres in Eastbourne with the title "Waiting For God". We felt the majority of them were probably waiting at our hotel.!! Joking aside we had an enjoyable stay here and should we decide to visit Eastbourne again in the future we wouldn't be adverse to staying here. Just two final points there is no on site parking at the hotel but there is parking immediately outside the hotel at a cost of £1.00p per day. Parking permits are available at the reception desk. Should you need to use a taxi then there is a phone near the door for direct connection to a taxi office (the number is Eastbourne 720720). We used this firm both evenings we were there and found the service to be excellent and not expensive. The cars were very clean and the drivers polite.

"Needs a good clean"

1
07/05/2017

On arriving at the hotel the lady on reception was quite abrupt we were given our keys 326 room seemed ok but the top of the toilet needed a good clean as there was marks and hair the TV stand I don't think had been cleaned in years by the thickness of the dust also the bed cover on the bottom of the bed had black marks all over it the wardrobe at the bottom was coved in dust the more you looked the dirty it was did not speak to anyone as was told that I could not upgrade and it was late afternoon will not be back

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barry, Thank you for posting your comments on Trip Advisor and Best Western directly. As written in my apology email, the standards viewed were below our usual standards, I have spoken to the staff members concern and confident this will not be repeated. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Superb position"

5
07/05/2017

A quiet lovely area of Eastbourne, directly overlooking the sea. Clean friendly hotel, our room overlooked the sea, comfortable bed spotless room and bathroom. At times our room was rather cold but the heating was put on after complaining. Hotel is walking distance of town centre, which is rather nice. Breakfast was very good, as was our evening meals.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Gillian, Thank you for posting your kind comments and five stars on Trip Advisor. I am delighted that you enjoyed all that was on offer, including the Superb Views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Probus Sandy & District annual 4 day spring break."

5
07/05/2017

48 Members attended our annual break and experienced a fantastic stay. The Staff were friendly and efficient. The accommodation was clean, modern and well maintained. The food was excellent with a very good choice. Porterage was fast and efficient. The lounge areas were very, very well appointed with ample space for all guests. Entertainment was provided by the Hotel and was of a very high standard. We would, without hesitation, recommend this hotel as one of the best we have experienced as a coach party.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Derek, Thank you for posting your kind comments and five stars on Trip Advisor. We are delighted that you all had a great time at the hotel, I will pass your lovely comments to the team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A lovely bank holiday stay"

4
02/05/2017

I spent the bank holiday weekend at the Lansdowne Hotel as I was in the area initially for business but stayed on a few days. Its a lovely place, clean and well looked after. The twin room I stayed in meant I could bring my dog with me too which was lovely. Breakfast was really good even for a veggie and I particularly enjoyed the orange juice which was gorgeous. The staff were friendly and helpful, I would stay again. Thanks for having us!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear I-am-Clur, Thank you for posting your kind comments on Trip Advisor. We are delighted that you enjoyed a lovely bank holiday stay at the Lansdowne Hotel, we are particulally pleased to hear that your special diet was well catered for. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Beautiful Eastbourne "

4
30/04/2017

Stayed at the Great Western Lansdowne to attend conference at the Winter Gardens. Lovely hotel, great staff, good food and fab room with amazing views. Will definitely visit again. Easy access to sea fronts, the pier and the town itself. We found a great Italian restaurant for lunch.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Susan C, Thank you for posting your kind comments on Trip Advisor. I am very please that you enjoyed your stay at the BEST Western Lansdowne Hotel. I am delighted you were very well looked after all with AMAZING views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Excellent again! Masonic weekend"

5
24/04/2017

This year I booked our annual Lodge Ladies Weekend at the Lansdowne as last years stay was so memorable. It wasn't a mistake this hotel and staff were just terrific. From check in to check out everything was as easy as could be. The food excellent. Our Gala dinner superb, all printing was done for us. The banqueting restaurant looked wonderful such hard work put in to please us. Very well appointed bedrooms for 55 guests not one complaint! All in all again the Lansdowne and the staff exceeded themselves AGAIN!

"Our favourite place to stay in Eastbourne!"

5
24/04/2017

We love the hotel because we feel comfortable and at home. The staff, the rooms and the food are superb. The restaurant staff especially are courteous and charming. There are so many delightful places to visit nearby and Eastbourne itself is a very smart town. Have already booked for yet another visit.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Patricia H, Thank you for posting your kind comments and five stars on Trip Advisor. We are delighted that you titled your review, "Our favourite place to stay in Eastbourne." I will ensure that the team are aware of your kind words. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Needs a good clean"

2
23/04/2017

The hotel outside is a lovely building, but the room we had (110) let it down as we walked in there were crumbs on the floor and the carpet is stained . A mix of old musty smelling wardrobes and modern lights that do not go together at all . The nets were very dirty as were the windows. The bathroom was awful dirty tiles by the toilet and sticky marks on top of the tissue dispenser, mouldy marks round the bath and an awful shower curtain . The shower has no pressure would get wetter outside in the rain ! We only had one breakfast as it was so bad dirty tablecloths and crumbs everywhere . The tablecloths in the bar were the same . The bar staff though were fabulous ! As was the food there but otherwise a very disappointing stay we won't be back.

Catherine C, Owner at Best Western Lansdowne Hotel, responded to this review
Dear emmatheresechandler Thank you for your review of our hotel. Room 110's bedrooms was refurbished last year and we have had all positive comments about it so far. I guess it is a matter of opinion but if you look at the way that many hotels that are in old buildings such as ours refurbish, mixing the old with the new is not a new concept! Antique wardrobes to still remain authentic with a more modern light fitting or soft furnishings is the vision for our hotel. Sorry that you don't agree. I have looked at the net curtains and I see no stains as I don't on the carpet. This carpet is perfectly acceptable. I have also looked at the bathroom - a small discolouring to the grout in the corner of the bath but really not that bad to mention in my opinion. The cleanliness is another matter, more often than not we get praised on our high standards of cleanliness so I am sorry if you didn't feel it was up to scratch. I have mentioned this to my housekeeper. Breakfast is most certainly not 'bad'. We have a very busy breakfasts as weekends and the staff clean tables as quickly as possible in order to accommodate our guests as they come down. As far as the bar is concerned - did you mention that the table you sat at in the bar had a dirty table cloth to our bar staff? More than likely the table had just been used. They have clean table cloths behind the bar. I do however, thank you for your positive comments on our bar staff and food! Kind regards, Catherine Clifford Partner

"Good hotel with lovely cream teas"

4
21/04/2017

Been several times as live nearby...usually go for tea....comfortable and good prices...lovely position on the seafront more or less next to the Grand Hotel but with more realistic prices....has a nice porch overlooking the seafront where you can have tea

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Nicola, Thank you for posting your kind comments on Trip Advisor. We are working extremely hard to develop all our offerings, afternoon tea is very successful and to a fantastic standard as is the brand new Bar/Lounge menu. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great hotel with excellent staff"

5
20/04/2017

Having written a lot of reviews around the uk for hotels I always find it nice to find a hotel that exceeds expectations. I find it's not always the hotels that are modern and hitech that deliver as there is no point having a brand new hotel if the staff aren't on the same page. This hotel delivers massively, looks like it's had a recent decoration and new carpets. Our family room was massive, very spacious and was like having a suite. So much so we couldn't see our daughter sometimes. We had a slight issue but the way the staff and management dealt with it says a lot, couldn't do enough to help us and this speaks volumes for a well run establishment. The breakfast was super tasty, very good quality ingredients which tasted fresh with a good selection. Overall great value for money and good location on the sea front.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Byrne518, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased that you enjoyed your stay, however delighted that the issue reported was taken on by the team professionally and dealt with to your satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. As mention in my email please contact me directly when you wish to return. Kindest Regards, Jamieson Berriman

"Room with a view"

5
19/04/2017

We had a lovely stay at the Lansdowne. The room was very clean with very comfortable beds. We had a room with a sea view it was stunning. The staff were friendly and helpful. They also have garages to hire for the day, and was a bonus. We would definitely return again.

"A restful break"

4
18/04/2017

We enjoyed our weekend at this hotel very much indeed. The hotel was of a very good standard. We upgraded to a sea view room but were disappointe as it was quite smal. Next time we will request a bigger room with a bay window. Just small things the tiles were a bit tired in the bathroom also some of the paintwork but in such a big building keeping everything pristine is difficult. One of the lifts was out of order which made for a fair hike along the corridors.

"A cheap and cheerful hotel that exceeded expectations"

4
17/04/2017

I travelled here as part of a walking trip with my Mum and Dad and had a lovely stay for 3 nights. Checking in was easy and fuss free and we were given our key cards and given directions to the room. Staff were friendly and eager to please. The rooms were spotlessly clean and there was plenty of room for luggage etc. There was coffee making facilities in the room (with biscuits!) and the usual array of soaps and shampoo. We asked advice on a number of occasions and we were given local maps and the staff seemed to know the local area well. The breakfast was suprisingly good with cereals, fruit, pastries and a good selection for the full English buffet. The only reason it didn't get 5 stars was one of the lifts being out and creeky floorboards....everywhere. Would highy recommend and this as a quiet hotel in the area. A thoroughly enjoyable stay.

"Nice Hotel shame about Check in"

4
17/04/2017

Nice building sits grandly on the seafront. Check in not handled at all well. Arrived an hour and a half before official check in and told without checking that no rooms available check in to the rigid 2pm in a pretty large hotel. This complete lack of flexibility a shame as generally I liked the Landsdowne. Nicely updated room with great wifi and a comfortable bed and room and the bathroom spotlessly clean. Also some really comfortable lounge areas overlooking the seafront. Light sleepers could use ear plugs as the loud creaks and thuds from people just moving around their rooms and corridors could disturb. On the whole a nice stay a real pity I think check in was handled badly. All staff I came across really friendly with the exception of the lady at arrival though in fairness she was also smiling.

"Eager to please"

5
13/04/2017

I had booked a room which, on arrival, then seemed inappropriate. The staff immediately moved us to another room, larger and much more convenient. They were happy to do this, despite it being the holiday period.

"Disappointing "

1
13/04/2017

Well the photos and reviews when we booked looked good, but that was about as positive as I can be. You can see that parts of the hotel are being renovated but our room was tired. The bathroom in the room hadn't been cleaned very well with someone else's hair left behind. On the first of two nights we had a call at 9:30pm to tell us to turn the TV down (the volume was on 6 so not that loud) and that most of the other guests were considerate and we weren't being, the issue is there are massive gaps around the door as shown in the picture bearing in mind my hands are fairly large. At this point I was ready to leave my wife had to persuade me to stay, which I reluctantly did. Not a hotel I will be revisiting.

"Excellent service with good value"

4
10/04/2017

This was our second stay in a fortnight. Rose of reservations was first class in making our reservation. Reception staff were kind and professional. The restaurant staff were first class. Our rooms 112 &312 have excellent views and were ideal for our needs. If one requires a comfortable stay at a reasonable rate then the Lansdowne is an excellent choice. Great location with good customer service and value.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear pwr2016 Thank you for your lovely review of our hotel. Really pleased to hear that all round you enjoyed your stay with us. We pride ourselves on our customer service and have an excellent team of staff. We look forward to seeing you again soon. Kind regards, Catherine Clifford

"Superb location"

3
10/04/2017

We chose this hotel as it is on the seafront and only 5 minutes walk to the pier. It is a little dated inside. We were initially told that the interconnecting rooms I had requested were not available as they were full, and our children were to be on a separate floor to ourselves. I explained that the rooms did need to be next to each other, if not interconnecting. The lady then managed to find interconnecting rooms, which were well appointed and large in size. An extra bed was quickly brought up and the service was good. If you arrive by car, go straight to reception and ask for a parking permit. This costs £1 and gives you free overnight parking. Drop your bags off at this stage. We needed a taxi for the evening, and they have a phone in reception with free calls to a local taxi company, who were excellent.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Tanya K Thank you for your kind review of our hotel. We have been undergoing alot of refurbishment over the last 2 years in our bedrooms and we are very excited that we will be starting the first phase of our ground floor refurbishment at the end of this year. Being a family owned hotel of 105 years it not possible to do a 'one hit' approach to our refurbishment but we do believe that what we have done and are about to do is going in the right direction. We hope you all will come and visit us again soon. Kind regards, Catherine Clifford

"Shame has potential but never again"

2
05/04/2017

We arrived on monday the 3rd April with the intentions to book another nights stay in the morning. However im glad we didnt book a 2nd night. Hotel looks stunning. Looks clean, has a lovely character, old squeaky floor boards etc. We went straight up to our room 310, nice spacey room. I ran myself a bath straight away, bath had a few marks on it but it was old, didnt think it was dirt just old. Got into my bath, then noticed thick black curly hairs, 3 on the floor by the toilet (none of us had used the toilet yet) also on the shower curtain, the old marks were rubbing off in my bath thst i was sitting in so clearly it was dirt. Absolutely discusted by this, so i got out and got dressed to go to reception. No one there so i went outside for a smoke, came back still no one. I went back up and my husband went down also, no one there. He went out to the car as was getting the charger as we needed to charge the laptop do we can look for another place, still no one. Due to the bath scum issue i checked the beds begore i put my daughter into hers, beds were clean. We slept there but felt uncomfortable due to the bathroom. No getting awsy from the fact it was dirty. The next morning we went gor breakfast, we were shown our table, we were seated, ordered toast, coffee and a poached egg for me. Poached egg came before the toast, finally got the toast before my egg went cold, however it was very clear that the chef uses vinegar to cook his eggs as thats all i could taste, it was that bad i had to spit it out into a tissue. Shame as it looked cooked to perfection but the vinegary water was to much to the point i felt i had bitten into a pickled egg. To top breakfast off they have little pots of preserves on the table, we opened the strawberry one to find it had already been opened and used. So we had been seated at used table. Im a restaurant owner and i know how frustrating it is as an owner and manager when you cannot trust your staff to look at the small details like that, also if your going to bring me a fresh plunger pot of coffee where are the coffee grains? I opened my pot to find just liquid no grains at all, the reason i opened it was the coffee tasted old and not fresh, so i was shocked there were no grains yet its served in a plunger pot? Anyways we checked out. One big observation.... In total we came across 10 members of staff from check in to chevk out. Not a single person asked how was our stay? Did we need anything? Etc i actually felt ignored here. I dont know if it was an age, race, thing but i did not feel welcome. I have given it 2 stars as the location and the building were beautiful, however the cleaning of bathrooms and breakfast needs looking at, and customer service too. This was our first day off in 4 months, we work 7 days a week and i hate the fact my time was wasted here.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Ladyjcro Thank you for your review. After investigation with my Housekeeper I can only apologise for the the standard of the bathroom. This is very unusual for us, we have actually just had our Best Western score card through and we are up 31% on cleanliness. The bath is old and is due to be replaced. We did have a new member of staff on that section on that day so we will make sure that we give her some more training on our standards. After investigation with my Assistant Restaurant Manager he has told me that the night you checked in you were not happy with the table choice he gave you for dinner as it was reserved and you therefore were not happy to sit anywhere else so went out to eat. For breakfast you requested a table that was not cleared and it was explained to you the table was not ready. However you insisted on sitting at this table. Therefore, the staff did what the could to make the table clean for you, but in the light of your insistence to sit at this table I will say that I lay no blame at the door of my Assistant Restaurant Manager or his staff. I do however apologise for the coffee not being of our usual standard and my Restaurant Manager has been made aware of this. As far as customer service, the most amount of our comments are about how friendly and professional our staff our - our biggest asset. I am sorry you did not feel this way or receive the customer service from us that you feel you should have got. As far as discrimination - none of our staff would discriminate against age or race. We have people of all ages and from all over the world who stay at the hotel on a weekly basis so why you felt like this seems strange to me. Kind regards, Catherine Clifford Partner

"Nearly there "

3
03/04/2017

When we arrived we were very pleased lovely girl checked us in room very good nice and clean but very hot we ate in the bar that evening food was delicious lady behind the bar was so pleasant and helpful now for the downside breakfast was a bit chaotic nobody seemed to know what they were doing we asked a member of staff for a pot of tea to be told in pidgin English it's not her job the hot food counter was fairly empty asked 3 times for scrambled egg the waiter said it's coming but it never arrived in the end asked the manager who promptly brought us some over that evening we decided to eat in the bar again very disappointed asked for the steak to be blue when it arrived it was fridge cold it must have been cooked for literally seconds we spoke to the manager who at first was quite off but he did change tune and apologise and we was refunded . Breakfast the day after was not much better than the previous morning we would return but only on a room only basis

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear mcjimbo Thank you for your review of our hotel. I am pleased to read that you experienced a good check in and that you liked your room. Also that you had a good meal in the bar on your first night. Sorry that breakfast seemed 'chaotic'. Unfortunately breakfast at weekends are extremely busy as everyone comes down at once! We have a couple of new members of staff so we will provide some more training to get them up to speed. Im disappointed to read that you did not enjoy your 'blue' steak. The steak is cooked so it is sealed on each side and then served. The definition of a blue steak is 'seared and cold in the middle' We have a guide for bar and kitchen staff as to how it is cooked. Sorry it was not to your liking. We do hope that we will see you again soon and perhaps restore your faith in us with our food and beverage operation. Kind regards, Catherine Clifford

"One night"

4
31/03/2017

Stayed on a voucher deal for overnight stay, dinner and breakfast. Could not fault the service or the room. Decided against having the dinner and went out but breakfast was very good. The staff at reception were very helpful and Helen behind the bar was fun with a dry, witty humour. I don't think there will be much call to return , but would stay again if in the area.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Lynsey1975 Thank you for your great review our hotel. We pride ourselves on our excellent and friendly service and Helen in the bar is indeed a great asset to the hotel! We hope that if you are in the area again you will come and stay with us again.

"Midweek break"

5
28/11/2016

Spent a midweek break here and couldn't fault the hotel. The reception staff were extremely welcoming and our room was really comfortable and had been recently decorated . We liked all the different rooms and alcoves where you could relax with a drink or just take afternoon tea. Breakfast and service in the breakfast room was also above average Would definitely stay here again

"Home from home"

5
28/11/2016

We have stayed at the Landsdowne hotel about seven times in all. Its a friendly hotel, with helpful staff, sea views, good food and a warm atmosphere. It's only a short distance from the town and easily walked in ten minutes. If you want chrome and glass, its not for you, but if you like good service, wholesome food reasonably priced, and well kept rooms and a warm atmosphere this is for you. We will be back again next year for our annual break.

"A touch of class, with service, comfort and relaxation"

5
27/11/2016

We stayed for just a night, but had such a wonderful time, packing so much into our stay, it felt like a break away for a week. The hotel staff were amazing, the rooms so comfortable, newly refurbished, tastefully decorated to provide a comfortable, relaxing stay. Plenty of wardrobe space, comfortable beds and pillows, spacious, quiet rooms, just perfect! Downstairs, despite the hotel being fully booked, we were always able to find a quiet corner for a chat and a relaxing drink, away from everyone else, as the layout provides many lounges, many little nooks, it's great. Dining in the restaurant was like stepping back to a more genteel time, it was unrushed, staff attentive and food wonderful. I would recommend this hotel to anyone. It is situated on the wonderful sea front near to Beachy Head, Burling Gap, Cuckmere haven and the Sovereign North Harbour, just a perfect stay. We will be back!

"Plusses and minuses"

3
27/11/2016

Stayed at the Lansdowne just for one night visiting relatives. The hotel was quite large with lots of cosy corners and views across to the sea. Clean and quite welcoming. Our room was on the first floor and had a sea view and was quite spacious compared to a lot of hotels I have stayed in and well thought out. Nice comfy bed and clean, tidy room. The bathroom was adequate and clean if a little tired looking. Breakfast was very good with nice thick bacon and a good variety to eat and of good quality. I would recommend the hotel and would stay there again but I was a bit disappointed that sat in reception, I could hear the staff swearing which was very off putting and at lunchtime we went to the bar for a sandwich and drink and asked what time the bar closed and could we get food. The bar staff said the bar closed at 2.30pm but we could order food either from the bar or any of the waiters in the hotel. As it was already 2pm we ordered a beef, watercress and horseradish sandwich with french fries and a drink each. The food came promptly but no watercress at all and chips came in place of the french fries. (It clearly stated on the menu to order french fries or chips). Then suddenly without notice at about 2.15pm they closed the bar. As we were sat near the bar they didn't say a word just pulled the shutters down. On a slightly different note there were a couple of cabinets in reception which had a lovely display of quality handbags, purses, scarves and jewellery (which I had eyed up earlier) and the lady turned up to re dress the cabinet. She was extremely knowledgable and helpful and even went off and returned in 20 mins with handbags in different colours for me to look at without any pressure at all. Fabulous!!

"Omg "

3
26/11/2016

First impression. Reception . friendly well spoken everything explaned. Bar... Now it says it closes at 14.30. Well more like 14.14 Was looking forward to a second doombar. Food as you will see in pictures. Salad not looking green a bit brown. And where is the watercress as in the menu. Now this is great. Order fries not chips .. What comes to table. Chips....... Room clean . That's all I can say Mr fosbury Look at the clock in picture it's not 14.30...

"Fantastic service"

5
26/11/2016

We held our wedding Reception here recently and the hotel was absolutely fantastic. With its prime position facing the beach and having been run by the same family for 102 years, we were expecting great service and we certainly received it! The staff we dealt with (Sharron and Elliott in particular) were so incredibly helpful and friendly, and nothing was too much trouble for them. I stayed over the night before and the room was lovely, very smart & comfortable and the Receptionist dealt with my additional Bridal requests so quickly we barely had to wait 10 minutes before there was a knock at the door! The food was delicious (in the bar for dinner the night before, at breakfast the next morning and for our Wedding breakfast) with very decent portions, and a lot of guests gave us great feedback on the food too. We have absolutely no complaints about any part of our day and will definitely be returning for another visit very soon! Thanks again, from the new Mr & Mrs Lander!

"Unexceptional, but satisfactory hotel."

3
25/11/2016

Sea view rooms preferable. Breakfasts can be frenetic when the hotel is at capacity. Friendly service, so all in all satisfactory. Note all hotels can sell £1 per day parking tickets which is a saving. The hotel shows its age with Stone Age lifts, and strange public spaces. Note it is dog friendly.......

"Winter Break"

5
25/11/2016

We have stayed at The Lansdowne twice before and I am pleased to say it is still excellent. As always the room was clean and comfortable. The Wifi was good , on our last stay it was rather intermittent. Dog friendly with plenty of suitable walks nearby, situated on the seafront, also close to the town centre and the theatres The food is good and the staff are very friendly and helpful. We will definitely be staying again

"Very pleasant stay"

4
22/11/2016

3rd floor single room with en-suite facilities and excellent sea view (though weather was somewhat stormy!). Good breakfast buffet and bar snacks at lunchtime as well as good choice of drinks from the bar. Excellent Sunday lunch.

"Comfortable stay."

4
21/11/2016

Good helpful staff, good comfortable room, good enjoyable food, good location close to Theatres and beach front, good price. Nice buffet breakfast with good choices. Quiet lounges in which to relax. Bar.

"Breakfast let our stay down"

3
20/11/2016

Good size room and comfy beds and lovely spot overlooking sea. Enjoyed the bar food. Breakfast was a shambles. We were part of several groups staying for a conference and obviously the hotel knew how many people were going to be staying but there were just not enough staff at breakfast. My poached egg arrived when others on the table had completely finished their meal and there was a constant queue for bacon, etc. which took ages to arrive from the kitchen. Some lovely looking fresh fruit salad but no bowls to put it in! We were there for two nights and breakfast was the same on both days which really was not very relaxing. A shame as the food was good but the service not.

"Oh dear"

1
18/11/2016

Truly awful. Disappointing weekend stay in what was a great example of the worst of English hostelry. I mistook it for a poor care home- tired interiors, all-pervasive smell of cigarettes and gravy-and expensive for what it offered. A semi-traumatising experience.

"Seaside Super Stay"

4
16/11/2016

First stay , we chose a standard twin B&B ,very reasonable deal. Spacious room well furnished and comfortable. Good bathroom and quality toiletries. Large period hotel with a professional yet relaxing atmosphere and many delightful seperate lounges. Great breakfast in a charming setting.

"A very good hotel"

5
15/11/2016

We had a corner room on the 3rd floor with a walk in shower which was really great for me. A large spacious room with sea view, two easy chairs and a comfortable bed. The breakfast was well laid out for us to select and the staff very good. We will most certainly stay there again if we visit Eastbourne.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear annofupnor, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you enjoyed your stay on the 3rd floor in one of our sea view rooms. I will pass on your thanks to the team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Perfect location"

5
15/11/2016

I stayed here 2 nights for the Beachy Head Marathon & I chose this hotel for its ideal location near the race start. Situated near the seafront, & a stones throw from the lovely little town centre, my room was at the front of the hotel with a lovely view overlooking the sea. We dined in the hotel restaurant both nights & was very impressed with the quality of the food. The breakfast was also very good with a good selection to choose from. I've stayed in a few Best Western hotels & have never been disappointed.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Rachel S, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you stayed at the hotel for 2 nights for the Marathon, enoying the great food and service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Brilliant stay"

5
14/11/2016

Great place to stay clean friendly staff. There was mix up on a late check out which was dealt with in a very efficient professional manor. The lady on reception I Think her name was Sue (blonde hair) was the most lovely friendly warm person, we had a great chat about Eastbourne she gave us really good information and made our stay. Thanks Sue? Our room was clean and had the best sea view with lots going on, the breakfast was of good standard.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear jcz99, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you enjoyed your stay, I will pass on your thanks to Sue directly. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"80th Birthday Meal"

4
13/11/2016

Had my dad's 80th Birthday Meal here, welcomed on arrival, had prvate room for our meal which they kindly decorated for us, the food was excellent and the service too. Would highly recommend this place for a function.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Rachel H, Thank you for posting your kind comments on Trip Advisor. I am very pleased your Father's Birthday Celebration was a great success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Get away "

3
12/11/2016

Staff were run off their feet, messed up our meal order twice. Dinner in the evening was pleasant, i would give Manuel in the restaurant top marks, very good at his job and really went out of his way to make us feel welcome. Generally the staff are attentive. Unfortunately breakfast was a bit of a let down. Coffee was far too strong and I like strong coffee, this was like tar. The fact that it was self service was disappointing. Food sat around, overall I would skip breakfast. Cooked to order is what you'd expect, especially as the dining room is very formal. There were two parties and an AA convention on and you could see the staff were over stretched, one of the guys commented how busy it was and his feet were killing him, I really felt sorry for him. Bedrooms, bathrooms need completely re modelling. Bed was comfortable, tea, coffee facilities provided, no fridge, no water in the rooms. Biscuits provided nice touch. Views of the ocean superb! This hotel could be superb, it is what it is though and caters for a certain market. I must say dinner was hit and miss. All three starters were great, my lamb shank was excellent!! Partners steak was cooked perfectly but cut of meat was not good. The roast chicken was dry unfortunately but all meals beautifully presented and vegetables etc cooked nicely. Deserts were disappointing, only one hot desert on main a la carte menu? We were looking forward to seeing maybe a crumble? Bread pudding? Sticky toffee pudding? Classic British deserts? Bar menu had warm brownie which was ok. Creme brûlée advertised but none available..... My review is how I feel, other people may feel differently, it's all about expectations. Value for money I feel is slightly expensive.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear James B, Thank you for posting your kind comments on Trip Advisor. I am very sorry that there was some aspects of the stay that were not to your satisfaction, please accept our apologies. Please note there is always a homemade traditional hot dessert on the TDH Dinner menu. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Relaxation with a sea view and great food."

5
09/11/2016

We booked one night away in this lovely hotel for a relaxing experience and we were not disappointed. Our room was so big with three enormous windows looking out to sea. We went for lovely long walks along the seafront then came back to our beautiful view of the sea from inside the well heated room, very cold outside, sitting in arm chairs with a small table in front was the perfect place to be with a hot cup of tea and biscuits. All the staff were very friendly and the breakfast was brilliant. All the usual fruit and cereals plus the cooked breakfast which was kept hot in the buffet trays. I had thought when seeing these trays that it would be luke warm food which we have encountered many times before but no this cooked food was as hot as if they had just cooked it. Great selection and coffee served at the table. There were a few other items we could have had from the breakfast menu which they cook to order including perfect poached eggs. We will definitely be going back to this hotel and would have loved to book for the new year celebrations but hubby has to work, so maybe next new year! It sounded lovely.

"Ladies weekend"

4
07/11/2016

We arrived Friday evening no drama in checking in room ok and clean and warm if a bit dated! Friday evening dinner ok a few communication problems with staff but generally ok breakfast Saturday morning very nice and a good spread for the ladies festival dinner, and again very good breakfast Sunday morning. The only criticism was the coffee was not good, and most of the people I interacted with agreed. All in all good weekend just needs updating to be a really good hotel

"Night stay."

4
07/11/2016

Warm, friendly and cosy, for a big hotel. Right on the front. Clean rooms and shower worked very well!!! ( we were on the second floor) Stayed here as we had a funeral to attend in Polegate which made this hotel very convienient.

"Huge Seafront Hotel"

4
04/11/2016

This Hotel is right on the front with parking outside, it is free in the winter months to the right of the Hotel. I believe they also have garage parking at the rear if you want it. The Hotel is the biggest we have ever stayed in - lots of sitting/meeting rooms downstairs and corridors as far as you can see. The room was large and well equipped with a separate shower room. It is a little old fashioned, but well maintained and clean. oddly there was no sink or mirror in the shower room, so I had to go in the other bathroom to shave first. The evening meal was very good and if you go for cheese and biscuits after, have the local selection - it was extra money, but far tastier than the standard selection. Breakfast was also very good and plenty of it in the self service buffet.

"Warm welcome"

5
04/11/2016

We have just experienced an excellent 3 night stay here. From the moment we checked in we felt very welcome and looked after. Nothing at all was too much trouble for such friendly and professional staff. Room had a stunning sea view and was comfortable. Breakfast and bar snacks all very good indeed. Just such a nice place to stay. We will definitely be back and will look forward to the occasion.

"Excellent One night stay"

5
03/11/2016

I stayed in a double room with sea view, breakfast included. The room was a good size, bed very comfortable with plenty of pillows. There view was incredible. I watched the sunset and sunrise, just amazing. Bathroom was quite big and had plenty of towels available, plus shampoos, soaps and shower gels. Breakfast next morning was part served part buffet. There is plenty to choose from on the hot and cold menu. Staff was very pleasant and the hotel altogether was quiet and peaceful. I was very happy with my stay and will definitely be coming back.

"Quite good but not BEST Western"

3
02/11/2016

The hotel is in an excellent position at the eastern end of the seafront. My wife and I had a not unpleasant two night stay. Good buffet breakfasts - with all the hot dishes (fried eggs, bacon,mushrooms etc) being replaced all the time - this meant they were freshly cooked. We ate dinner one night in the hotel. There was nothing wrong with the meal but it was not a gourmet experience either. The thing which made our stay rather uncomfortable was that the temperature in our bedroom (on the 1st floor) was never less than 23 degrees even after leaving the window wide open without the radiator or towel rail on. On the bed was a 10 toggle duvet. It made for uncomfortable nights. The loo in the bathroom was so close to a wall that it was impossible to sit on it without being sideways !

"Conference weekend"

5
01/11/2016

This was a return visit to this sea-front hotel, and as usual: the friendly service; the comfortable well maintained accommodation; comfortable leisure facilities and very good food met our high expectations. Close to theatres and level walks to the nearby town centre and promenades meant my 95 year old mother was able to enjoy the break too. We would be happy to stay here again. In spite of being an old regency style hotel, it has been refurbished to a high standard while keeping its character. It is able to accommodate special requests for disabled people and those with special dietary needs. Staff are on hand late evenings to provide refreshments for returning theatregoers, and bar snacks and afternoon teas are available too.

"A comfortable seaside hotel let down by the menu"

3
01/11/2016

Our double room with sea view had a very comfortable bed. The staff everywhere were most obliging and courteous. However, our stay was spoiled by the mismatch between the food on the menu and that on the plate. How can a fish cake not taste of fish? We felt that the surcharge for half board over BB was not good value.

"A couple of nights in Eastbourne"

5
24/10/2016

WE went to the Lansdowne through a TravelZoo offer for 2 nights. We went at this time to go to a 60s show at the Congress Theatre. Our room although at the back of the hotel was very comfortable and appeared to have been recently refurbished. The restaurant offers a superior impression and were impressed by the choice and quality of the food. The breakfasts were also very good offering a wide choice of options. The staff were helpful and informative. We will probably stay her again next year.

"Lovely hotel"

4
24/10/2016

We stayed just the one night. Its a lovely hotel, extremely helpful and friendly staff, beautifully furnished. I would ask for a room at the back of the hotel on another visit, the traffic is quite noisy on the seafront - we live in a place where you can hear a pin drop so are super sensitive! The option of a feather pillow would have been lovely, I found the ones on our bed rather unyielding. But all in all a place worth staying at.

"Excellent, friendly staff"

4
23/10/2016

We enjoyed our 3 night stay at this hotel which is in an area we have not visited before. i.e. East Sussex. Our room had a sea view and was clean and comfortable. The staff, reception, waiters and cleaners etc. were extremely friendly, helpful and cheerful.

"Friendly, comfortable hotel"

4
19/10/2016

This Is the second time we have stayed at the Lansdowne and it has been redecorated throughout. The food is good and the location terrific, just a 10 minute walk to the pier and central Eastbourne. The prices on drinks are very reasonable and we will stay again.

"Fabulous Deal"

5
17/10/2016

This is my, now, regular go to hotel in Eastbourne. I have a seaview room usually on a single basis and the room I had recently had an L shape main part so my sitting area next to a large window to gaze out to sea. Currently a Sun - Thurs Dinner B&B too good to miss - usually I have just B&B. Really good quality food and 4 course dinner with a sorbet between starter and main is an old fashioned delight in my view. Pleased to see it was very busy and I hope it remains so - the staff are attentive pleasant courteous and all very smart looking too.

"Lansdowne hotel"

4
15/10/2016

Booking in was very easy over the phone, Staff very helpful through out our stay, loved the decor downstairs as well as in the rooms, they were very clean, and the beds were comfy. We will definitely be booking again.

"Dog friendly in Eastbourne"

5
15/10/2016

We booked online for a short autumn break including our dog - all of us were made welcome. We were uprated into a very comfortable sea-view room for 3 nights B & B, but chose to have a bar meal on the first evening - excellent menu choice.

"Unpleasant experience"

1
13/10/2016

Room way too hot, even with radiators off. We had to keep windows open, resulting in lots of street noise; No shower pressure whatsoever, and there was a used cake of soap in the shower, along with someone else's hair! Very dated decor, with a funky old people smell. We won't be staying there again

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear M4ttyj, Thank you for posting your comments on Trip Advisor. I am very sorry that on this occasion the hotel was too warm, please note fans are available on request. We are currently reviewing the shower pressure in the room mentioned, our apologies the cleaning in your bathroom was not to our usual high standard. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will change your opinion and return sometime soon. Kindest Regards, Jamieson Berriman

"Our family stay in Eastbourne."

4
10/10/2016

Great location - right on the seafront. We stayed in a sea view room for 3 of us which was lovely. Beds all very comfortable. Staff could not be more friendly and helpful. We will be returning. Thank you.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear katesparker, Thank you for posting your kind comments on Trip Advisor. I am delighted you a lovely stay, in a great location with helpful and friendly service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"An Excellent Restaurant"

5
10/10/2016

WE had several lovely lunches at this excellent 30's 40's style restaurant. The service was excellent and the food was second to none, and all at a very reasonable price. Whenever we are in Eastbourne this is the restaurant we head for.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Fat_Ned, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you enjoy the hotel and the great Sunday Lunch offerings. I will pass on second to none comments to the Chef and his team and the Restaurant Manager and his Team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Original Features show off the Hotels Classical Style "

4
08/10/2016

It was the first time that I had been in this Hotel when I went here for the day on business with a large group of colleagues and fellow professionals The Hotel has a great feel to it with large traditional lounges with their original features looking out onto the Eastbourne Seafront The meeting rooms downstairs were extremely hot as had no air conditioning which made it quite uncomfortable during the day In the morning break a few of us decided to try the Coffee in the upstairs visitors/residents lounge as it was so much cooler up there than the downstairs rooms The coffee in the cafetière was very good so I was quite amazed when I read other reviews that stated it was not up to par - it was so good that we went back again for more in the afternoon (only comment would be the stainless steel pots were not wiped/polished after coming from the dishwasher but that was a small area of comment) The coffees and teas came with a shortbread biscuit which was a nice touch We found parking in one of the nearby roads so this was not an issue for us unlike some other reviewers The staff members that we meant were very friendly and efficient Would hope to try this again if in the area - on the main entrance floor where it is cooler though

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear badmintontim, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you had a successful meeting at the hotel, please note we do have alternative meeting rooms available. I have reminded the food and beverage team of the presentation standard regarding the Coffee / Tea service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lansdowne Hotel"

4
08/10/2016

This is a very good seaside hotel, with excellent food and very friendly staff. The bar would be better if it stocked an on-draught real ale but, I guess you can't have everything. Although the hotel has no car park, the ability to park on the road outside by payment of £1 at the hotel makes it acceptable.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear P J R, Thank you for posting your kind comments on Trip Advisor. I am delighted that you enjoyed the excellent food, very friendly staff and great Seaside location. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"We felt special"

5
07/10/2016

We loved the grandeur of the hotel. Because it was on the sea front we paid extra for a superior room with a sea view and we were not disappointed. Our room had a very comfortable bed and a spacious area with a two-seater couch, a lounge chair with table, a writing bureau, wardrobe and shelves. We felt wonderful. The hotel is right on the sea front and we had a great view of the sea, the pier and other features out front. Parking nearby was convenient and cheap. Staff were invariably helpful and polite. Breakfast was terrific. On the down side, the water-pressure in the shower was very poor. The wifi was slow when it worked but it didn't work consistently. If we return I will want to check the water pressure first!! We did report this after the first night but there was no change.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Dennis R, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you were made to feel so special and titled your review in this way. Please note we are reviewing the water pressure on the third floor currently. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Eastbourne"

3
06/10/2016

I tried both BW hotels in Eastbourne but non of them where comfortable. The York house hotel it was a bit cheaper , the breakfast was worst and they had damaged towels ,with big hole on it . The Waverley bad was 100 year old, the floor was cracking noisy on each step.

"Not quite 5 stars"

4
05/10/2016

This is a traditional sea front hotel in an excellent location. We stayed for 4 nights with an elderly parent for whom we had requested, and received, a sea-view room with a walk-in shower and close to a lift. Check-in was friendly and efficient but for such a large hotel the two very small lifts occasionally struggled to cope. Our rooms were comfortable, well sized and with everything you'd now expect - complimentary tea/coffee facilities, Freeview TV, free wi-fi (although the connection from our room was somewhat variable). One plus point was the excellent bedside lighting. But the en-suite shower room was a disappointment - the wash hand basin was tiny and the shower stall was impossibly cramped and had a very poorly fitting set of doors. The food was generally to a very high standard and efficiently served. The set dinner menu (4 courses plus tea/coffee) changed every day and was wide enough to satisfy our tastes. Breakfast was a hot or cold self-service buffet with tea/coffee and toast delivered to the table. One final point for car owners. We booked the use of the hotel garage service at £8 per night but found that the access route was extremely tight and that the lock-up unit was uncomfortably small for our average-sized car. Also, there is no direct access from the garage area into the hotel. We ended up finding free on-street parking spaces closer to the hotel! So, not quite the full five stars but happy to recommend and would probably use again.

"Very nice hotel"

5
27/09/2016

We could not have picked a nicer place for a weekend break. The hotel is very clean and the staff very helpful. The location was ideal. Just far enough out of the town center to be quiet but near enough so that everything was accessible. The only slight downside for us was that on a warm weekend in September there was no air con. The window only opened about 4" and the room became very warm!

"Parking beware"

5
27/09/2016

Stayed for 3 nights with a large group of 40 and had an evening meal each night. The food and service was good. The room was large and recently refurbished with an excellent shower. The only negative side is the garage facility that is too small for most modern cars. It is much better to use £1 a day municipal street parking offered by the hotel or to use free parking in the street

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear smithpl44, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased that you found the service and food very good. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Perfect Stay Once Again"

5
26/09/2016

I regularly visit this hotel, and have done for nearly 30 years and can concur with all reviews who point out the excellent facilities, restaurant and comfortable lounges. I stayed during a very busy period, but the service was first class: the restaurant was very efficient and professional, and the food excellent. I had the lamb several times because it was so good, but everything was very enjoyable and well presented. I would certainly recommend people booking to avail of the half-board option, dining in the restaurant every night. The wine list is especially impressive and well-presented, including fine French wines at a very reasonable price, and excellent selection of house wines. Very unusually these days, the Lansdowne maintains the fine tradition of offering half-bottles at very reasonable prices, The bar is a very comfortable and social place to sit and enjoy a pre- or post-prandial drink and the bar staff very obliging. Excellent lunches are served in the bar and evening meals also. As I have written before, the lounges are very elegant and comfortable, providing quiet areas at all times, even during the busiest periods. The décor is very tasteful and comfortable. Many of he staff have been with the hotel many years. The rooms are comfortable and spacious and the sea-view rooms have a great atmosphere. Like an old friend, you expect it to mellow with age, and this adds to the charm of the hotel. The road in front of the hotel is very quiet at night because it is at the end of the Parade adjacent to The Grand Hotel. Parking is free in the several side roads. Very importantly, the wi-fi has been vastly improved and it is now possible to get fast access suitable for business purposes in one's room. There are also printing and fax facilities at reception and in a lounge. There is always personal service from the staff and manager, and as the hotel is privately-owned, this adds greatly to the personal touches and efficiency. I noted several groups and business meetings during y stay but they in no way impinged on the enjoyment of the private quests. There are two very restaurants and several alcoves in the main restaurant, providing a fine atmosphere for diners.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Stephen Robert B, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you have returned and have been staying at the hotel for over 30 years. I am very pleased that although the hotel was very busy the service was first class. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Afternoon tea "

1
25/09/2016

As it was a nice sunny afternoon we decided to go to this hotel for afternoon tea. We had been previously, but as the service was very slow we had not been back for some time.We thought we would try it again, but what a bad mistake! We arrived and found a comfortable seat in the lounge and advised reception where we were sitting and would like to order some tea.We were told someone would come and take our order straight away, so we settled with a newspaper and waited and waited and nothing happened.We went back to reception to advise that no one had taken our order and they apologised and said the waiter would come immediately. After a further delay of som twenty five minutes ,still no waiter.We decided to leave and find somewhere else.I would suggest that the management should organise some staff training. This is the worst service in a hotel I have experienced, we will not be visiting again.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear John S, Thank you for posting your comments on Trip Advisor. I am very sorry that there was a long delay for service in the lounge, this is certainly not to our usual service standards. On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will change your opinion and return sometime soon. Kindest Regards, Jamieson Berriman

"I'll be back!"

5
25/09/2016

Friendly and helpful staff. A clean well run hotel in good location. I thought restaurant a tad expensive first of all (£27 for four courses) but, it seems, food and restaurants in Eastbourne can be quite expensive anyway, ie, £13 for fish and chips in Harry Ramsdens. Barfood was good too. Lovely lounges to relax in and entertainment some evenings. Only request I would make is that you can request child portions because my mum aged 96, eats like a sparrow and most of her food was wasted, but paid full price for! My mum loved it there, particularly as very wheel chair friendly with chair lift from entrance to pavement. PS Make sure you tell the hotel before arriving that a guest has disability. There are steps in the corridors to some rooms but hotel will avoid these rooms when rooms allocated before arrival if they know in advance. I understand some guests with a disability turned up without telling hotel but could not be moved to a more accessible room because the hotel was then fully booked and rooms allocated which means moving rooms when one becomes available.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear grahametal, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had a great stay, and were able to enjoy the entertainment in our sea-view lounges. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Right on the seafront!"

4
24/09/2016

Good comfortable bed. Good shower. We decided to have a snack in the bar as we had eaten at lunchtime. Pappy bread and cotton wool chicken. Such a shame as everything else was good. Chef needs to learn how to make a good sandwich. Bar staff very friendly and young girl coped well with obnoxious guest who was swearing! Will stay again.

"Caring and attentive staff"

5
23/09/2016

Having just returned from a three day stay at the Lansdowne Hotel with friends I would like to thank all the staff for their caring and courteous manners. We all found our stay at the hotel faultless, excellent breakfast each day and the entire hotel was very comfortable. Thank You

"HOME FROM HOME"

4
22/09/2016

I have stayed at this hotel several times before, enjoying its sea-front location, friendly service, closeness to shops, theatre, walking paths and general ambience. I have several friends who live along the coast and staying here enables me to meet up with them in the bar of the hotel and enjoy a relaxing atmosphere. Whenever I stay here it feels like ''home from home''

"Short stay in Eastbourne"

3
21/09/2016

My husband and I stayed here after driving through the countryside most of the day. We stayed on a Monday night so we got a great room with a sea view for a very reasonable price. The staff were lovely and the hotel was in a good location. The room was nice and very roomy, the bed was a little soft for my husband's back and it was a tad warm that night, so we had to open the windows. The only slight problem was that it rained that night, so the road noise was pretty loud in the morning. But overall, it was a charming building, room and staff and we very much enjoyed our stay.

"A step back in time where English traditions still exist."

4
21/09/2016

To arrive outside what is unquestionably the most tidy, grandiose building along the seafront filled us with great expectations of what may await us within. We were not disappointed. The foyer, reception, meeting rooms and lounges were decorated to a high degree. The staff were more courteous than in any previous hotel we have ever stayed in. Eating: Breakfast offered a wide choice of hot or cold meats, continental or full English (generally lukewarm). Dinner offered a varied, though limited menu (including vegetarian options). Their PIMMS can be highly recommended. Service by the restaurant staff in both cases can not be faulted, though due to a large percentage of foreign employees, ordering our food was sometimes difficult due to language difficulties. Our room: Well what can I say? A step in time? Though dated (60's/70's decor) what a refreshing change from home!! Who on earth would want to stay in accommodation that reminded them of home! We purposefully booked a family room to gain the extra space, and Oh what joy! To have a room overlooking the sea and greensward through a huge bay window! The fact that the toilet seat was wonky, the shower head dripped, the net curtains didn't close properly - who cares? As I said previously, who wants home from home when you're on holiday?? As for Eastbourne town centre - give it a miss - it's actually worse than Romford!!! The Lansdowne Hotel - Go For It - well done!! We WILL be back.

"Best Western"

2
19/09/2016

Breakfast food was poorly presented.Cook breakfast was of poor quality and cold.,rooms and interior of hotel are very dated ,dark and very hot.No air conditioning in bedrooms.Beds are very uncomfortable.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Z5435NZianc, Thank you for posting your comments on Trip Advisor. I am very sorry that on this occasion the hotel offerings were not to your satisfaction. I will review your comments with the team. Please note the hotel is dressed in traditional design and reflects in this way. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Weekend in Eastbourne"

3
16/09/2016

My wife and myself spent 4 nights here and overall the Hotel appearance, service, public areas, food and staff were all in the good to excellent catergories, It was let down by the room we were allocated which was barely big enough for the double bed, far too small for two adults stay in for 4 nights. A view of a concrete wall and pigeon excrement, confirmation was a hill view, and a shower which was difficult to adjust,turn off and the shower head was too low. No bath as shown on confirmation

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear John S, Thank you for posting your comments on Trip Advisor. Thank you also for your positive comments on most aspects of the hotel. I am very sorry that the room allocated was not to your satisfaction, we will always look to move guests if they are not satisfied. Subject to availability. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Just what we needed!"

4
14/09/2016

Great location for strolling along beach front. Had a spacious sea view room. Dined in bar,good because you can sit where you want in any of the lounges. Breakfast was good. I put average sleep quality as we couldn't sleep as we were too warm and every time my partner turned over I got boinged up a bit :-/ One thing I would probably say to hotel is get a smoking area outside front door,easier said than done I know,not the first thing a non smoker wants to breathe in leaving...

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Rachel M, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed your stay, having a great breakfast and a spacious sea-view room. We will certainly look at the possibilities of a smoking area. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Perfect for relaxing"

5
13/09/2016

I have stayed at this hotel a couple of times with mainly older passengers and they have been treated so well by the staff. There are several lounges where you can just sit and read the paper, do the crossword or whatever takes your fancy. Food is good and special diets can be accommodated. The bandstand is a short walk and the wish tower is just across the road.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Christine R, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted you titled your posting 'Perfect for relaxing,' the lounges are certainly very comfortable and also have great sea-views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Short Break"

5
09/09/2016

Loved this hotel, spacious sea view room. Everything you need was available for an enjoyable stay. Breakfast was lovely with a wide choice even for picky eaters. We parked outside and there was plenty of space. Lovely walk into Eastbourne very mellow, will definitely stay again :)

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Jeff007_12, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am very pleased that you loved the hotel and had an enjoyable stay. I am also delighted you enjoyed breakfast. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Highly recommended"

4
08/09/2016

We had a very enjoyable stay at the Lansdowne. Our room was spacious with a bay window overlooking the sea. Breakfast was excellent with plenty of choice. We didn't dine in the restaurant but, on a couple of occasions, enjoyed a very good meal from the bar menu. The hotel has several small lounge areas so it was usually easy to find a quiet corner for a relaxing drink. All members of staff were pleasant and helpful although a few spoke little English so ordering even basic items for breakfast caused some difficulty. The parking voucher scheme works well and we were able to leave the car on the road opposite the hotel for just £1 per day. One niggle concerned check in which seemed to go very well until we discovered that neither of the key cards we had been given would unlock the door to our room. I returned to reception but the single receptionist on duty was dealing with a complicated query from another guest so it was over ten minutes before I could rejoin my wife who had been waiting with our luggage outside the room. However, the rest of our stay made up for that inconvenience and this hotel is to be highly recommended.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear BrianDEngland, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you had a very enjoyable stay at the hotel and will be recommending in the future. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Traditional hotel"

4
07/09/2016

This was a traditional (slightly old fashioned) hotel situated on the sea front. The receptionist was really lovely and exceptionally helpful. The single room was a reasonable size although the bed was a bit squidgy and not that comfortable. It was a very hot weekend whilst i was there and although the hotel had been to purchase new fans the room was so hot and stiffling it was difficult to sleep. Everything was clean in the room and it was well equipped. My only real complaint was lack of plugs. Just two!! With a fan in one and TV in another...it was tricky to even charge a phone.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear S R Bubbly, Thank you for posting your kind comments on Trip Advisor. I am delighted that you enjoyed your stay, found the hotel clean and the staff exceptionally helpful. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very nice hotel"

4
07/09/2016

Lovely hotel, great staff and amazing breakfast. The only issue we found was a shoe print that we found on the duvet which was put this side down so we didn't see it at the beginning (it looked as if the cleaning lady stepped on the duvet and put it back!)

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Victoria E, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you found the hotel Very Nice and had an amazing breakfast. I am very sorry there seamed to be a sub standard duvet cover, left in the room. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A good old-fashined traditional seaside hotel"

4
06/09/2016

If you're looking for gyms, swimming pools and tennis courts then this hotel may not be for you (although of course you can find all these facilities elsewhere in Eastbourne). But if you like a comfortable clean family run hotel with traditional considerate service this might well be just what you're looking for. With sea views (slight surcharge) and pleasant communal areas as well as comfortable rooms and good (though not outstanding or trendy) food, the Lansdowne can hardly be bettered - and considering what you get, the prices are reasonable too. The clientele are mostly older and although I could see that families were well looked after and provided for, I personally would not consider it for a holiday with children. I noticed that dogs were welcome (I presume there is a charge) and there is a pet lounge where guests can have breakfast without being parted from their pooches. I am not a dog lover but I did not experience any problems in that regard. It seemed to me that discreet and sensible provision was made - and I would not have returned here numerous times (as I have done), had this not been the case.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Pat P, Thank you for posting your kind comments on Trip Advisor. I am very pleased you found the very best traditional family run seaside hotel in Eastbourne. Please note the family have run the hotel for over 100 years. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Happy Weekend away"

5
05/09/2016

Lovely Hotel, First contact with Staff set up our stay. Friendly & efficient. From arriving in reception to entering our room was no more than 10 minutes. Room was on the first floor, with a slight view of the sea. Beds were very comfortable. We only stayed for one night and by the time we had to leave we wished we were staying longer. Unfortunately due to the short time we were staying, we were unable to investigate what the dinning experience would have been like. We would like to thank the Staff for a lovely stay.

"Nice Hotel but quiet for us."

5
05/09/2016

After visiting this hotel during Xmas with all its festivities we decided to stay in August. Was disappointed there was no entertainment on. I didn't expect it to be the same as xmas bit we'd only just been sating in Bournemouth where they had a singer on most nights. I knew the hotel was full so I asked at reception if we could expect some entertainment. I was somewhat put out when she informed me. Only if there's a coach party in. What about the rest of us? Isn't our money good enough. We upgraded the room to a suite which was spacious and very nicely decorated. The breakfast was very nice. Though don't go for the fish for breakfast. I found it hidden under a mushroom..!! Think it was too quiet for us but nice for people who prefer it that way then it's perfect. Nicely furnished and in a perfect location near the theatres and a small shopping area behind.

"Almost excellent"

4
04/09/2016

Easy check in. Booked executive double which was very good size wise and lovely sea view. Bathroom had bath with shower and a separate shower. Room was very warm but was able to open all the windows nice and wide. Duvet was a bit too thick for time of year. Had dinner in bar both nights, food good and reasonable. Breakfast was excellent. Like this end of the seafront as it is a bit quieter and parking was no problem, taking advantage of the £1 hotel parking voucher. Only complaint was the lift which was noisy and 'clunked' every time it stopped. If I stayed here again, I would ask for a room away from the lift and also the flagpole which was right by our window (3rd floor) and rattled all the time being quite windy. Free wi-fi but a bit patchy in the bedroom.

"Very pleased with my choice"

5
04/09/2016

Just returned from a Saturday night stay at this hotel. Loved the room at the front with a sea view, so bright and airy and very spacious. Breakfast was good and all the staff very pleasant and helpful. Would definately stay here again when visiting Eastbourne.

"Good organisation"

4
04/09/2016

Very big hotel with excellent size rooms, good little extras, including toiletries. Comfortable beds. Staff seemed to have all administration in order and understood the needs of their customers. We never had a room overlooking the sea front but I'm sure those who did, were impressed with everything. I would definitely return to the hotel for another stay.

"4 Night Break"

4
04/09/2016

I went with a local Coach Company and Friends for this Holiday... A warm welcome awaited us when we arrived we were given our key card and directed to our rooms, My Room looked out onto a side road but you could see the sea.. The Sun Shone the whole week and it was really warm... There were steps into this Hotel and a lift to get Wheelchairs into the Hotel but no slope.. Reception Staff were Excellent, Dining Staff a lot to learn but overall was good...

"An extremely pleasant hotel"

4
04/09/2016

Whilst somewhat out of the resort itself, being about a mile from the pier etc, this hotel is quiet and very pleasant. Impressed with the numerous lounges and service offered. Didn't eat in hotel as thought food somewhat expensive but the beer was priced reasonably. Our room whilst down a small flight of stairs on 2nd floor and at back hotel was pleasant. Staff seemed to be very efficient and pleasant.

"A good all rounder"

4
03/09/2016

Service was excellent with all staff across the entire hotel being very customer orientated. Reception staff even booked me a parking space in their garage as the air show was on the same weekend. Well done! No problem about us bringing the dog, although there was a £10 charge. Breakfasts were excellent. The room was at the back and actually it was lovely and quiet.Overall the hotel is a bit dated, but this is part of its character. Would stay again.

"A nice stay"

4
02/09/2016

Located a bit further than most of the hotels from the main area, pier and town centre. Staff are friendly and the hotel was busy with more older people. Clean rooms and a very tasty breakfast, I recommend.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Gracetucker, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a nice stay and will recommend. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Good hotel with exceptional staff"

4
01/09/2016

Typical Victorian hotel with numerous lounges where you can sit or play games or cards - there is even a pet friendly lounge. We had a double room on the 3rd floor with a sea view, which was spotlessly clean, large enough and had a good en suite. As with all hotels the windows do not open completely but they did let in plenty of fresh air. The weather was very hot and as suggested in the hotel brochure, we requested and were supplied with a fan. We also asked cleaning staff to leave our curtains closed during the day, which kept the room much cooler, which they did each day. Everything was clean and presentable. Decor is dated however but the price was reasonable at £243 for 3 nights B&B. Breakfast was great - everything you would expect both cooked and continental with extras available such as kippers or porridge. The staff were absolutely lovely at all times. We did experience one or two small hitches but these were brilliantly resolved by the staff quickly. We would definitely go back to this hotel. Car parking would be a problem but the hotel supply a pass at £1 per day, which allows parking in designated areas all along the seafront - bargain!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Marianne M, Thank you for posting your kind comments on Trip Advisor. I am very pleased you had a good stay and found the staff exceptional. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Good but could be better"

3
30/08/2016

We had a sea-view room which was pleasant enough, however we stayed there during that mini heatwave in August and it was impossible to sleep. The windows were only able to open slightly which didn't help. If windows were able to completely open up it might make it a bit more bearable. The quality of the breakfast was adequate but could significantly be improved by using better ingredients. The only thing that was a bit of a let-down was the size of the shower. I am overweight but not overly so. It was even a bit of a struggle for my partner who is a size 12. Overall, the staff were friendly and pleasant but the hotel DID NOT exceed my expectations.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear fallom14, Thank you for posting your kind comments on Trip Advisor. I am very pleased you had a good stay, and were well looked after by the friendly and pleasant staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Unfair review"

4
30/08/2016

We were part of the main wedding party mentioned in the review recently and after reading the unfair comments posted by one of our guests felt compelled to add our own. Yes, on arrival at the hotel we were told that the main wedding party's rooms (7) had been double booked - not a good start to our wedding weekend, and at first we were told that alternative rooms in other hotels would be sourced. However, this was not acceptable as we did not want to be split up and in the end 7 rooms at The Lansdowne were found for us. The duty manager and his staff were very apologetic and provided a free sandwich lunch for us plus a discount on our bill. I think that was the best outcome and we were happy with that. The lady in the bar was somewhat sullen at first but became more friendly towards us and did receive a large tip from us for her trouble! If we had a criticism, it would have made sense to open the bar on the Friday afternoon as guests were arriving. We found ourselves installed in the lobby area whilst our rooms were being sorted, having to find staff to serve us drinks. By late afternoon both staff and guests were becoming frustrated. Some of us ate in the main restaurant the night before the wedding and the food and service was excellent albeit a little slow. The standard of the rooms and the breakfast was very good. We do apologise for the tone of our guest's review and felt this was overcritical.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear happytripper341, Thank you for posting your kind comments on Trip Advisor, and we appreciate the apologly for the tone of an individuals posting. I am delighted you have titled your posting in this way, we did make a mistake and resolved the issue to the best of our means asap. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Overall good"

4
30/08/2016

Typical old Victorian hotel - full of nooks and crannies (and Grannies!) Nice rooms reasonable price and very pleasant staff from reception to cleaners. Enjoyed the stay very much although the bar could do with staying open a bit longer. To be fair the clientele are knocking on a bit so are probably tucked up by 8.00pm ;-} Would not hesitate to stay again.

"Beautiful 5 day break"

5
30/08/2016

My parents have just moved to crowborough and my husband and I booked this break after the hassle of moving as they are 85 and 83. The sea view room on the first floor was perfect for them , beautiful views both ways to be achy head and the pier . The breakfast was hot and plentiful , the 4 course evening meal had plenty of choice and well presented and nicely cooked. The weather was perfect which only added to this excellent stay , thank you Landsdowne.

"A very pleasant stay."

4
27/08/2016

We have just returned from this hotel after a mid week break, we had a good deal on booking.com booking and paying in advance. Our room was a quiet one at the back, very good size and very good bed with tea and biscuits provided every day. Everything was very clean, the bathroom was good but the shower did rather need some minor attention to stop it flowing back down the outside 0f the tube, however we were able to shower with correct temperature water. Here I would add that we normally stay at 4/5 star hotels, but the towels provided by this hotel were top quality, fluffy and thick, so 10\\10 for that one. We did eat a lunch there, which was a good portion, but only warm and as I like hot food this was not so good. We did have breakfast and the quality of the food was good and they kept bringing out new hot food so all was hot if you caught it right. The majority of the staff are not English and whilst they are all very very polite and attentive, there were errors but I put this down to lack of training from management, but then the hotel was full and busy but being a victorian type hotel it was divided into small areas, but with character. They do stop doing hot food after 9pm and when we returned from a show we wanted supper and to be fair the deputy manager overruled an abrupt bar person and said they were quite prepared to provide cold sandwiches and tea again 10\\10 for good service. We were pleasant surprised by Eastbound they have invested in the town and shows and prices are very fair, so all in all yes we would return both for the town and also for a very nice comfortable hotel...

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Thank you for your review of our hotel. I am really pleased to hear that you were happy with your room and that the towels exceeded your expectations! We are doing alot of refurbishment of our rooms at the moment and with 102 rooms it is ongoing! However I'm sorry to hear that the shower was not adequate. Did you report this to reception? We always like to try and rectify maintenance issues as soon as they are reported. We do have alot of foreign staff and as you can see from the majority of our reviews we get great comments regarding the staff. Training is ongoing however we are always looking to improve on customer service. We hope that we will see you back here at the Lansdowne at some point in the near future. Kind regards Catherine Clifford

"Short break"

5
25/08/2016

We have just got back after a lovely trip! We had taken our mother on a break for two days she disable ! I had provided us with a wonderful stay and they couldn't have been more helpful throughout our stay there !that was our party of everybody staff was . very well organised and well mannered nothing was to-much for them we thoroughly enjoyed our stay there and I would highly recommend it?

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Leon Mary C Thank you so much for your kind review of our hotel. As you an see from our TripAdvisor reviews we have many great comments about our staff. We hope that we will see you again at some point in the not too distant future. Kind regards Catherine Clifford

"Comfort and service"

4
25/08/2016

Traditional (some would say dated) but very comfortable hotel. An ancient, tiny lift but only 3 floors. Superior room spacious and stylish with everything you could want - except perhaps a fridge and air-con (it was the hottest day of the year so far). Staff very helpful. Lovely breakfast. Close to amenities. Would go back

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear 366dianna Thank you for your kind review of the hotel. We are in a process of updating some of our slightly more 'dared' rooms and if you look on our website you will see many of our beautifully refurbished rooms. The hotel has been family owned for 104 years and we don't have the budget to do 102 rooms in one go so over the last 2 years we have done at least 35. Also on the refurbishment plan is a new lift for November! Really pleased to read your comments regarding our helpful staff and the lovely breakfast. We look forward to seeing you again soon. Kind regards Catherine Clifford

"Week-end spent at Lansdowne Hotel"

4
25/08/2016

The room was nice, spacious and with 2 beds. Food (half-board) average only. The shower in the bathroom was not functioning adequately - it was impossible to control the water temperature. Also the room had been freshly painted and stank of paint. Otherwise OK.

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Richardh0ward Thank you for your review of the hotel. I'm pleased to hear that you liked the room you stayed in. However we are sorry to hear that the shower was not functioning adequately. We are going to be investing in our plumbing system very soon as there have been a few issues with it. Sorry about the smell of paint - did you report this to reception as they perhaps could have moved you? We hope to see you again soon here at the Lansdowne. Kind regards Catherine Clifford

"Excellent like normal "

5
25/08/2016

I felt compelled to right this review, I stay at this hotel 4/5 times a year. All the staff are very hard working so if the review below is about Helen behind the bar your a no brained cretin, she runs the bar on her own so perhaps with the wedding she was busy, and perhaps you was being annoying? Or sarcastic? While she was busy ? There is definitely no need for the title of the review and I for one think you need to apologise, because you can actually tell what type of person you are for writing it a idiot

Catherine C, Owner at BEST WESTERN Lansdowne Hotel, responded to this review
Dear shj444 Thank you very much for your comments regarding the hotel and more than anything for supporting us regarding the below review! As I mentioned to Grantsyayed, it is totally unacceptable when reviews get personal and abusive! We thank you for your loyalty to us and look forward to seeing you again in the near future. Kind regards Catherine Clifford

"Mrs Doubtfire, Jimmy Krankie, Agnes Brown lookalike behind the bar, you decide!"

2
24/08/2016

I know Eastbourne is the place to go and slowly retire to your coffin but we were a large group that was booked in for a wedding, YES I said wedding! The hotel had double booked the majority of the group included the Bride and Groom room. To relax away from the drama we went the the bar while they tried to sort it out... Low and behold we was met with 1 bar staff member clearly unable to cope with a full bar. After 'Agnes' poured the wrong drink into the wrong glass and then continue to tell me I was wrong after she was asked to change the drink. We settled into a few more drinks and then went up to our 1960's room. Returning to the the bar and tried to drown our memories away. Luckily the wedding was 15 miles away the next day and we got away swiftly

"Avoid room 318"

2
23/08/2016

I stayed in room 318 and can honestly say I had the worst nights sleep ever. The room is right next to the lift, and every time the doors open the room shakes. Also it was impossible to have the window open due to the noise from the kitchen which the room over looks. All you could hear was the staff shouting and their music blaring out.

"short break"

4
22/08/2016

Our short stay at the Landsdown is best discribed as a 3 * hotel with a 4* attitude and a 5* service. Room spacias, bed very comfy, although a side room, good view of sea. Reception staff very welcoming and helpful. Buffet breakfast was quality with lots to choose from, we will be booking again.

"A pleasant nights stay!"

4
22/08/2016

Stayed here for one night after attending a wedding nearby. Location is very good, directly across the road from the beach! The room was nice, had everything we wanted for our one night stay; tea/coffee facilities, clean, quiet and the bed was very comfy. We only ate breakfast at the hotel, which was good; a wide selection in a buffet style with the choice of cooked breakfast, cereals, pastries, fruit juice and tea/coffee. Staff were friendly and helpful on arrival and check out. Car Parking was a bit of an issue, we arrived on a hot Saturday afternoon and had to park a few minutes walk away from the hotel, but not a major issue as it was a nice day to walk! All in all a good one night stay, met our expectations and good value for the price.

"Lovely Lansdowne"

4
22/08/2016

Stayed overnight at the hotel Saturday 20th August .The visit was to sample the hotel prior to attending a function next February.The hotel looks very smart and welcoming from the outside and is in a good location with easy access to the town.The booking in process took a while as there was only one member of staff on the desk and it was peak time and the hotel was busy,another member of staff would have speeded up the process.However the welcome was warm and friendly , it was checked that the rooms were ready prior to allocating them . Our room on the 2nd floor was spotlessly clean and well equipped.The decor was a little dated but did not effect the comfort of the room. Only ate breakfast at the hotel. Breakfast buffet very good with other choices available as table service. The restaurant was very busy at breakfast but staff kept the buffet topped up and there was minimal wait for drinks and toast at the table. Check out was smooth as there were two people on the front desk. Pros. the hotel is large with lots of lounges and places to sit and relax, the service is very good and all the staff are very friendly . The whole hotel is spotlessly clean . It is in a prime location. The food we sampled was good. The rooms are very comfortable. Cons decor is a little dated in places ,it smells a little musty in some places, fake flower arrangements and some ornaments are old and showing some wear and tear. Some of the advertising in the hotel is old fashioned ( ie the table with teapot etc advertising cream teas) A little less clutter and some fresh flowers along with a tidy up of the lounges, having more windows open to let fresh air in along with some nice smelling diffusers would lift the public areas and make them fresher and more welcoming. A very good all round hotel, clean,welcoming, friendly staff,good food,great location, with a bit of general TLC would be even better. Look forward to return visit next year

"GOLDEN WEDDING LUNCH AUGUST 20TH 2016"

5
21/08/2016

We booked to have our celebration lunch with 40 friends. We were give a lounge exclusively for our group for reception drinks. The staff were very attentive to the service of drinks and did it with a smile. Elliott Fox was the manager on duty and he was extremely attentive to our needs and at one oclock he announced lunch to be served. We thenwent to the room set p for this occasion which was very nice. We had arrangedf balloons and table decs (well my wife had !!). The food was very nice, hot and well served a table at a time. Presentation was very nice and everyone complimented the quality. Elliott was in the background all the time and made sure all went smoothly. After the lunch and a comfort break we cut the cake and in due time it arrived in the customary small slices. We were charged corkage as we took our own bubbly and if i have any grtpes it seems a lot of money just to take corks out, however as they have to store it and serve it i guess is acceptable. The red and white wine were of good quality and served at the right temperature. The costs for this event were very reasonable and we were all very pleased with the day. Thanks to Elliott Fox and his staff for ensuring a successful lunch on this special day. I believe Elliott has come from the Grand, well it is The Grands Loss and Lansdownes gain. Thanks Elliott.

"Landowners hotel "

4
18/08/2016

We arrived at the end of the local air show and could not have booked a better hotel, it is situated opposite the Wish Tower and we had a good view of the aircraft and the evening fireworks. We parked on the road opposite hotel and bought vouchers for the parking. All the staff were friendly, approachable and helpful

"Superb"

5
18/08/2016

Like going back in time with the old style etiquette and charm. Had the best holiday to date .The staff were excellent ,though the reception staff were a little brusque when we first arrived.Waiting staff were excellent a very high standard indeed. The room was better than expected and we could not fault the cleanliness. Food was of a very high standard and we cannot wait to return.

"Excellent stay"

5
17/08/2016

From beginning to end all perfect. Lovely clean room overlooking the sea. Everything I needed in the room. Breakfast superb. It was airborne when I was there but although busy nothing was too much trouble. Will definitely be back again!!!!!!

"Lovely"

4
16/08/2016

Ok initially hesitant it looked a bit "twee" for my taste. So glad I had an open mind and didn't jump to conclusions. I had a lovely stay. The room was huge, (superior room with sea views) overlooked the sea, windows that could be opened to let Summer breeze in and spotlessly clean. The staff so so friendly, helpful and lots of laughter. Breakfast beautiful crisp linen on tables, and a lot of choice, hot , cold, fruit, cereals, yogurt, toast, filled my boots! We were only visiting from down the road in Hastings and know how the British sea side towns have a tough time but I would definately come back. We were here for airborne so staff were super busy. The lovely lady from Spain cleaning the loos...they were spotless and she was so smiley. I reiterate it not my "taste" I prefer modern, quirky, boutique but I honestly would definately come back. It's a lovely location, the sun hits the spot so perfect for sitting outside at lunch time with a cheeky glass of white wine. It was such a considerate touch to open the hotel to non residents during airborne. People if your not sure go check it out for yourself. Happy helpful staff. Comfy bed (slept like a log), and super clean, and a nice part of Eastbourne seafront. Thank you everyone at Landsdowne.

"Air show weekend"

5
16/08/2016

We arrived on Friday evening and right from when we checked in we were made welcome at the reception desk who arranged for our bags to be taken up to our room while we went to park the car. The room was light and airy with a huge comfortable bed looking right over the sea. We were delighted when we realised that we would have a birds eye view of the air show the following day without having to move from the comfort of our room. Everything was beautifully clean and there was ample tea,coffee facilities. Staff throughout the hotel were friendly and helpful and breakfast was extremely good with plenty of choice to suit all tastes. Special thanks to the reception team who when we asked rather gingerly if there was any chance of booking an extra night moved heaven and earth to accommodate us on an extremely busy weekend when the hotel was full, and made it happen. Thank you all so much. We will be back! In fact we have already booked for the air show next year.

"Very pleasant stay"

4
16/08/2016

A group of us traveled to Eastbourne for work. After a very long journey (from Cornwall) we were were delighted to be shown to our lovely rooms. Mine was an airy / spacious, neutrally decorated single (Room 244), with a comfortable bed, a small seating area and great views over the seafront - fabulous. Reception were friendly and helpful. I would definitely stay there again

"Fab 3 night stay"

5
15/08/2016

This hotel is in a great location overlooking the sea. It is a traditional well maintained establishment with comfortable, luxurious lounges with lovely sea views. The staff were very efficient, every member had their jobs which they carried out diligently and passionately. Our sea view room on the third floor was clean and roomy with a very comfortable bed. Having our little dog with us was not a problem as we could have our breakfast and evening meal in a pet friendly lounge. The breakfast was excellent. A huge selection of cereals, cooked meats, yoghurts, fresh fruits and every element of a full English breakfast all beautifully cooked and of a high quality served buffet style. I would thoroughly recommend this hotel.

"A tale of two rooms"

3
14/08/2016

We booked two sea view rooms, one of which was lovely and big and the other was like a broom cupboard. the mattress could do with replacing and the shower was not great in our room, but this could be down to it being an old building. The best part of the hotel was down to the old Spanish waiter (like Manuel from Fawlty Towers) He cheered us up at breakfast and made us giggle. The staff were all very helpful, had great fun in the lifts, but the hotel was full of charm of a bygone era.

"Great hotel with character"

5
12/08/2016

We visited here for a 1 night stay, we are a family of 2 adults and 2 children. On arrival we were greeted by a friendly lady who checked us in quite promptly. We had a room on the 3rd floor, sea view it was with lots of space and a small seating area. The view was beautiful, Beachy Head to the side and the lovely sea in front. Room came with a selection of toiletries and lovely white towels. We were booked in for dinner bed and breakfast and I must say dinner was lush. Breakfast extremely busy however efficient so all good. We did explore the hotel and as some may say 'dated' I'd like to say full.of character, like hotels used to be. All in all a fabulous stay with my family and we'd be happy to return.

"Weekend Break"

1
12/08/2016

I have stayed in this hotel on several occasions and in the main have been quite satisfied with all it has to offer. Unfortunately on my last visit our shower was no more than a dripping tap which you had to let run for a good five minutes before any hot water came through. I ordered several packed lunches for a family picnic and they were of very poor quality and missing items which were stated as included. The person who took our room number when we went down for breakfast was very abrupt when I asked him if I could have a table for six. The way they have laid out the hot food counter is ridiculous. Very poor quality of bread rolls on offer and the cold meat selection was sparse. Sadly I will not book to stay here again.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear SueMoynehan, Thank you for posting your comments on Trip Advisor. I am disappointed on this occasion you have not been satisfied, I will be reviewing the comments further. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"(Almost 5*)"

4
09/08/2016

Just returned from our 3rd visit to this hotel, and it was almost perfect. The place is extremely clean, with lovely well furnished lounges. The dinners in the Devonshire Restaurant are excellent, with a good choice, well presented and plentiful, with superb service from a friendly staff. Breakfasts in here is brilliant, I rate the buffet breakfast as one of the best I have had (And I have eaten a few!!). Great choice and the hot food was kept hot unlike some places we have stayed in, and again great staff. Meals taken in the bar were just as good, really helpful and efficient staff in Tom and Elliott. Good choice of beers and wines. Now the almost bit. On our arrival there were a number of hairs in the shower tray (Not very impressed), plus the shower itself is tiny, you can hardly move around to wash. The water coming from the shower head is pathetic, no pressure what so ever. Plus for the duration of our stay we only got flavoured tea to make a cuppa in our room, so had to go and buy some normal tea. Even tried taking all the tea away in the hope of getting some breakfast tea, but no just got filled up with flavoured tea again. Apart from this it would have been a 5* stay, as it was 4.9

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Colin B, Thank you for posting almost 5 stars and your kind comments on Trip Advisor. I am delighted you have returned for a 3rd time and had a great stay. I will pass on your appreciation to the whole team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Vintage afternoon tea"

1
08/08/2016

We booked for the advertised vintage afternoon tea we were a party of 20+. The cost was 13.50 for this we got disgusting sandwiches bread was stale, the cucumber was cut too thick ham and egg was OK. The scones were hard and most pastries were too creamy. The coffee I had was undrinkable although tea was OK. Not an enjoyable experience no staff on hand in the room after Initial service. Defiantly not worth the money came home hungry!!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Rose W , Thank you for posting your comments on Trip Advisor. I am very disappointed that on this occasion we have had a negative comment regarding our very popular Vintage Afternoon Teas. The service and offerings are normally well received. We have contacted the organiser of the event, however without any luck. We have not received any further comments. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"What you would expect"

5
07/08/2016

This hotel is what you would expect from a Best Western. Reception staff went over the top when booking moving bookings around to accommodate our requirements. Booked in to and executive room what could ask for more? The breakfasts and evening meals were excellent as was all the hotel staff. Excellent position only slight problem was parking, paid for garage parking for three nights.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear David J, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted that the team did what they could to accommodate. I will pass on your thanks to the kitchen for the excellent food offerings. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"trip away"

5
06/08/2016

great hotel lovely sea view from bedroom great price nice big room , staff great , all you needed in room and good breakfast this will be first choice on next trip to eastbourne nice location and good thia resturant 3min walk got easily parked on both nights and great £1 a day permit from hotel (but don't try to cheat seen someone who tried and got ticket)

"Would go again and again..."

5
06/08/2016

Couldn't fault this Hotel. Went away for my partner and I's anniversary and it was gorgeous. For everything we had, it was an amazing price. so close to the sea and the town! Lovely room and great service. Will be back soon.

"Traditional Seaside Hotel"

5
06/08/2016

This hotel is in a prominent position on the seafront and the best of Eastbourne is in easy reach. Staff were all excellent -helpful and smiling. The standard of housekeeping was very high and Rooms spacious. We saw a good mix of people enjoying their stay : families, couples and the older generation all were well catered for. A wheelchair step lift at the front was used for disabled access and the "disabled" room with level access shower was good other than it having a non sea view. Which is a shame as a good view has obvious benefits for the less mobile. Dining options were either the formal restaurant or the bar. A good menu and well cooked. I loved the restaurants immaculate white table cloths which were also present during breakfast service which was a good quality help yourself buffet plus waiter service for beverages and toast. Dogs are allowed to stay here and have their own living/ dining room area - how brilliant is that! This is way above a bucket and spade hotel but is great value for money.

"Very good for the price we paid"

4
05/08/2016

This hotel is, as a friend of ours who visits regularly puts it, of its time! The public rooms (and indeed the bedrooms that we saw) are quite dated, and a makeover is probably due. Having said that, our bedroom was bigger and more comfortable than one we had in the Grand Hotel next-door on our last visit to Eastbourne (at twice the price). The staff were polite and friendly, the breakfasts were excellent, and the hotel is ideally placed for walking along the promenade, into town, or on to the beach (we swam in the sea which was exhilarating). There is no on-site parking, but the hotel is able to issue parking permits to guests for £1 per day, and we were always able to find a space within easy walking distance. We would return.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear richardph65, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a very good stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Something Different"

3
05/08/2016

I came here at the beginning of August just for a short break with my partner. The hotel was lovely and clean, all receptionist staff were friendly and helpful. The breakfast was so tasty and plentiful. My only comments to make on this hotel is that the rooms at night were so hot with no air conditioning, there was a fan available to order from reception but after waking up baking hot at 3am I didn't really fancy getting dressed and going down likewise I didn't want to ring down at that time to get one brought up when my partner was sleeping. All in all a lovely hotel, very close to the pier for and a lovely walk along the seafront.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Emily D, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am very pleased you had a good stay, my apologies it was so warm. Fans are available on request and can be delivered to the room 24 hours aday. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Delicious Afternoon Tea"

5
01/08/2016

A beautiful afternoon tea served to a group of 29 ladies on "hen" do. Service good, room laid out nicely and a very tasty afternoon tea selection. A nice variety of fresh sandwiches, scones and sweet treats. The tea was nice too. No doubt we will return. Thank you.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear catgal29, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted you had a fantastic afternoon tea, with all your hens. I am aware that the Prosecco was also thoroughly enjoyed, we are very pleased you had a great time. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A nice hotel with character"

3
01/08/2016

We stayed in a large family room to the rear (so large that we had two bathrooms) which was very pleasant; although, despite a lift, we still had to drag a pushchair and two kids up and down a flight of stairs. The hotel itself is well maintained and has a nice mix of modern and old world character. Situated opposite the beach and about 15 minutes from the pier, the location is perfect. We parked our car in the single garages at the rear of the hotel. Parking was limited on the day of our stay, so at £8per night this was handy. Be warned though, the garages are small - we had an Vauxhall Astra and that is about the limit in terms of size.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear K771114, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the large family room, some of which do have two bathrooms. As mentioned we do have garages, some larger than others. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A blast from the past. "

3
01/08/2016

I spent just one night at the Best Western Lansdowne Hotel in Eastbourne Sussex. I carried my many cases up the 5 or 6 steps from the road to check in. I had an entry level room having paid just £70 per night on a room only basis. The lady on reception said we could upgrade for more money. I would have like to sample the breakfast but it did not start until 8am on the weekend. My room was very clean and tidy with a single bed and petite en-suite bath/shower. The shower was not powerful but when the water arrived it was warm. How they managed to fit a toilet in was just amazing. I did not have a sea view for £70 per night but I did get a nice view of the lovely hotel opposite. I also got a wall mounted TV and a tea/coffee shelf. It's typical seaside hotel from the 70's or 80's that has changed little over the last few decades. I used the very small vintage lift which lurched away and stopped abruptly, almost perfectly at the floor I wanted. This made a fellow passenger jump a little and we both laughed. The corridors were well lit and small steps were helpfully well marked with bright hazard tape and warning signs. Mobility bars were fitted to the walls to help the many elderly clients negotiate these obstacles. There is no secure car park but plenty of parking was available on the sea front that was free from 6pm to 8am. At an extra charge we had tea, toast, cereals, juice and croissants at 7am in reception supplied by a very helpful and cheerful member of staff. I did like the vintage standard lamp and the many little ornaments that were dotted around the reception area, they reminded me of my childhood. My Mum would have loved this place but sadly she is no longer with us.

"Our stay was fine but not that special..."

3
01/08/2016

We stayed on a Saturday night as we were attending a family birthday in Eastbourne. Check in was friendly and efficient. We had booked a sea view room and was allocated one on the third floor. The room was a little on the small side but perfectly adequate for a one night stay. There was a wardrobe but not a lot of drawer space so clothes storage for a longer stay could be problematic. The room faces south and was quite warm even though it hadn't been that sunny during the day. We had to have our windows wide open at night and luckily I had packed my ear plugs as there is road noise and people walking past. In the morning we had to keep our curtains drawn to keep the sun out so it was not worth paying the extra for a sea view room! Breakfast is served until 10am at the weekends and we went down to the dining room at about 9.15am. It seemed to be a bit chaotic as food was running out and not being replaced that quickly, cutlery and other items were missing from the laid table. The staff were very busy and it was difficult to get anyone's attention to address these problems. When my husband and I were getting our cooked breakfast the staff cleared away our table and were moving it to make up a table of six despite me leaving my room key card on the table. For these reasons I doubt if I would stay here again as other family members paid a lot less at other hotels and experienced better service. To sum up it was OK but with the huge number of hotels in Eastbourne I think you could do better.

"January visit"

4
01/08/2016

This was our second visit to the hotel some three years since the previous one. The same good standards were still maintained. Our sea facing room if anything was better than last time as we had a clearer view. Breakfast was good and plentiful and the bar meal we had one evening was very tasty. It was bitterly cold on our break but the hotel was well heated. We would thoroughly recommend the Lansdowne for a short or long break. Long may the hotel flourish!!

"Fantastic hotel."

5
31/07/2016

Stayed in the family room for 4 nights with my 2 grandsons.We had a lovely sea view and the family room was spacious,clean,light and airy with a large bay window.The beds were very comfortable and there was a lovely sofa in front of the window.There was a TV and tea and coffee making facilities. The breakfast was very good.There was a great deal of choice and the cooked breakfast was extremely good being of top quality produce cooked to perfection.The staff were constantly topping up the food on offer.The breakfast restaurant is lovely. All the staff,reception,restaurant and room service/cleaning could not be faulted.Nothing was too much trouble. If I had to try hard to criticise something it would be that the bath one has to stand in for the shower is extremely narrow and there was a horrible clingy nylon shower curtain.Also,a fridge in the room to store our water and soft drinks would have been advantageous. The building has such character and appears to have recently undergone some refurbishment. I would DEFINITELY stay at this hotel again.

"Sunday lunches"

5
31/07/2016

Just took my aunt for a birthday meal. Not sure what to expect but had a lovely time. Only £20 for a three course meal including a sorbet in between courses and tea and coffee. Relaxing dining, right on seafront so great view, friendly helpful staff and piano playing in the background. If you want to treat someone, get pampered and have good food in formal but relaxed setting go to the Lansdowne Hotel. Beats a restaurant any day.

"Cannot wait till I'm old"

4
29/07/2016

Well the hotel and staff are great, nothing was a problem, and my room was very clean and tidy. Ideal as its walking distance to the congress centre and the seafront which is very beautiful. My only fault I could find was that they stopped serving food at 8:30pm as we was in the restaurant eating our set meal, which was very good by the way, the staff was setting out the breakfast plates and jams and honey etc. and even told the other couple that was in the restaurant to take there drinks to the bar as they were closing the restaurant. Apart from that it was a very pleasant stay and would stay again.

"Great location, great staff"

4
28/07/2016

We have just spent three nights here and really enjoyed it. We had a family room which was comfortable and spacious. The staff were all extremely polite and helpful. Breakfast was a Buffett and was very nice with items being regularly replenished and fresh toast and Tea/Coffee brought to the table. We ate in the bar on our last night and the food was very good I had the Steakburger and my Wife opted for the Spaghetti Bolognese, the wine list was surprisingly small for a hotel but was reasonably priced. We did have our dog with staying with us and we did find that the pet friendly lounge seemed to be a bit of an afterthought and was stuck well away from the other resident areas, I appreciate that many people do not like dogs but I feel a corner of one of the main lounges for well behaved dogs would have been acceptable to most people. In summary a very pleasant stay in a great location.

"Wedding"

5
27/07/2016

I had my wedding recently at the Lansdowne hotel and thought the hotel and staff were amazing. They really helped to make our day perfect. The food was absolutely amazing, better than I've had before from any hotel or restaurant. Definetly 5 stars. The whole experience was fantastic from the ceremony to the reception. Nothing seemed to be to much trouble. I honestly could not thank the hotel enough for making our day unforgettable.

"Wedding"

5
26/07/2016

Our daughter got married here on Sat July 23rd 2016 .we had a fantastic weekend the venue was perfect.But the food was great beautifully cooked very nicely presented.and hot our guests were full of praise for the staff .well done to you all .THANK YOU foe making Mr & Mrs Ryan Browns wedding so perfect from Mr & Mrs F. Roberts ??

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
| Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted that your daughter got married at the hotel and all was very well managed. I will certainly pass on your On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fun by the seaside. A lovely stay in a classic beachside hotel."

5
26/07/2016

Stayed for the past week at the lansdowne Hotel in one of there family rooms. Beautiful large room with stunning sea views. The perfect size for our family and very clean. Comfortable beds, tv with all free view channels and tea/coffee making facilities, breakfast was plentiful and very nice, with a good selection from the buffet. Staff served tea/coffee and toast which was great. We ate in the bar a few times and it was very good, great kids meals not your usual junk food. The staff were great with my son and the atmosphere in the hotel was relaxed with a mix of older clientele, couples and families. There afternoon teas are wonderful. Some of the rooms have been modernised and look amazing. Lovely to see such a beautiful hotel is keeping up with the times and providing people with affordable holidays by the sea. Can't wait to stay again soon.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear dkardal, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted that you had so much fun by the seaside, enjoy the great accommodation and service we have on offer. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Weekend trip"

4
26/07/2016

We stayed for a weekend with several members of our family and were impressed by the assistance we received at reception. Every question and request was answered very helpfully. The hotel was spacious with plenty of room for all of us to gather in reception rooms and all our rooms were to a high standard. The position of the hotel was ideal and all in all it was a great stay. We wished we had booked for longer.

"Fantastic in every way "

5
26/07/2016

I have just had my wedding at the lansdowne hotel and it was absolutely fantastic staff were brilliant rooms were so spacious and clean and the food well that was in s different league it was fantastic I highly recommend this hotel for any function you are planning or just for a short stay near the seaside honestly it was fantastic I can not praise them enough

"Wedding stayer"

5
26/07/2016

Just got back from a great stay at the Lansdowne, We had a family wedding there and all I can say is what a great place this is, The wedding went without a hitch the staff all knew what they were doing and executed their duties to perfection, The food was top notch so a big pat on the back to the head chef who I was told organised the menu again it was nothing less than perfection, I have seen in a previous comment something about drunks in the hotel, I was there that night and to be honest it was just two men having a laugh whilst going back to their rooms certainly nothing to worry about, That brings me to the bar staff, well what can I say about them only a breath of fresh air, very helpful and always very polite, Helen is the bar manager and she is great, first she lets you know she is the boss (in the best way possible) but then she has a laugh and has a good sense of humour, All in all we had a fantastic family wedding there and I would not hesitate to recommend the Lansdowne hotel to anyone who is going to Eastbourne, I know I will definitely stay there again, So well done to all the staff who work as one big team and make every ones stay as pleasant as it can possibly be..

""Nothing less than Superb""

5
26/07/2016

As the venue for my son and daughter-in-law's wedding, we hoped that the hotel would provide host for a very special day. We were not disappointed, the Lansdowne Hotel ticked all the boxes from greeting guests, the wedding ceremony, afternoon reception and evening function. The food was superb, staff were very polite and attentive, the facilities were very traditional, yet met every requirement we could ask for. The added bonus was a beautiful summer day, photographs being taken just across the road with beautiful views of the sea and western lawns, perfect !

"Holiday"

4
25/07/2016

Have just had a weeks holiday at this hotel,a very pleasant hotel we had just bed and breakfast ,the menu for the restaurents we thought was very expensive there was only al la carte,there is a very good bar menu and the food was very good off this menu.there is no air conditioning but the staff were very good and provided fans for our bedroom.The breakfast is buffet and very good with lots of choice.there was a coach tour in but this was no problem there are plenty of seating..There is no entertainment at this hotel.The bedrooms are very clean with a change of towels every day .The staff are very good but a special mention to Helen on the bar who was fantastic.The only problem we had was on our last night when we had a problem with some people who had a lot to drink and didn't no which floor they were on or which rooms at three in the morning this was very worrying as to where was the night security to let them wander the hotel ..I did ring reception and he did say he would sort it but we heard nothing more..there is no ramp for disabled but they have got an outside lift.there are steps into the hotel.

"What a wonderful surprise !"

5
25/07/2016

The hotel was such a find. For someone who has stayed in Eastbourne on many occasions - and always been disappointed in some way - the Lansdowne was a revelation. However well presented, however refurbished and fitted out, most hotels are at the mercy of their staff! In this case, however, the whole team from front of house to the chambermaids - perfect. They couldn't possibly have done more. Always a smile, always polite. The hotel with a calm, restful ambience and so comfortable. I had beautiful views of the sea and gardens in the most perfect summer weather. I shall be back and recommend wherever and whenever I can.

"Fantastic food, lovely venue, great wedding"

5
24/07/2016

Attended a wedding at the Lansdowne hotel this summer. The food was wonderful- really high standard, the staff were attentive and the facilities, traditional / old fashioned but a lovely change from the more generic hotels you get today.

"A credit to Eastbourne"

4
24/07/2016

We stayed week beginning 18th July. We arrived a bit before our check in time but reception took our cases and directed us to the bar area where we were able to get a snack lunch. Reception staff were helpful and friendly and we were soon checked in. Our roon was on the 3rd floor and had a seaview. It was spotless as was the bathroom. The bed in the room was very comfortable.and I slept well dispite the high tempreture Only slight downside was low water pressure to the shower but it still worked. There are many lounges on the ground floor, one even has a computer for guest use. Breakfast is a delight with a great selection of both hot and cold food, You are spoilt for choice. The restaurant is very good place to have evening meal, There are two menus of which one changes daily. The staff in the restaurant are excellent and caring.. All the hotel staff friendly helpful people who wanted to make your holiday go smoothly. A very nice place to stay.

"Friendly and helpful staff"

5
24/07/2016

We love this hotel. The staff are very friendly and helpful, restaurant service is efficient and the food choices are good. Buffet breakfast has a nice selection including fresh fruit and delicious coffee. Bar lunches are also excellent, so we keep coming back! We always ask for a room with sea view as it is so nice to wake up and see the sea! Each room we have had has been well appointed with an ensuite and a comfortable bed with adequate hanging and drawer space. There are two lifts serving the three floors. Although they are small, they seem to cope with demand as we never have to wait long. There are also several comfortable lounges, almost all with sea views. Make sure you reserve for dinner as there are times when it is very busy!

"Our holiday with Best Friends "

5
19/07/2016

Our holiday 11th to 15th July 2016 Very nice hotel right near the sea front. The room was very clean very hot at night Asked for a fan which help a little. The room needs checking by maintenance The shower head rail fell apart I put that right the loo would not flush ajusted the water level then ok the TV lost all programmes I called reception the came and retuned then it was ok .We ate in the bar very nice meals .I looked forward to the breakfast they were great. On the whole we had a very good holiday. And would definitely go back again.

"We loved our stay here!"

5
17/07/2016

Our family of five stayed here for two nights while touring southeast England. It's a beautiful old hotel with long winding hallways. The rooms are very nice and feel surprisingly modern and the beds are comfortable. Our beach-front view from the third floor (Room 348) was fantastic and offered a breeze through the open windows (there is no air conditioning). It would be generous to call the water pressure in our shower "weak", but the tub was fine! There is no dedicated hotel parking - parking is limited to spaces along the road but the hotel provides 24-hour passes for one pound. The restaurant was very nice and we enjoyed ordering from the bar as we sat in one of the pleasant lounge areas in the front of the hotel. The hotel is very convenient to Birling Gap, Beachy Head, and Seven Sisters Park, all of which we visited. All of the staff was very friendly. We very much enjoyed our two-night stay!

"Beautiful updated hotel"

4
16/07/2016

We booked this hotel online for one night only and being a sceptics didn't quite believe the nice pictures on their website... However, the hotel really looked lovely, our seaview twin was huge, recently renovated and could not be faulted! The staff were polite, friendly and helpful with a smile. Everyone from the reception staff to housekeeping acknowledged you and we felt like they really cared. Excellent! Now to the less excellent... Breakfast. The restaurant is lovely but the buffet breakfast leaves you cold, literally. We arrived at 8:30 am and all the fried eggs had gone, the scrambled ones were barely warm, there were only a few rashers of bacon left. The continental buffet had no fruit left (only tinned prunes & pineapple) and it all lacked the quality the rest of the hotel had. Disappointing... So, based on our experience I will have to drop a star and hope that the breakfast will improve in the future!

"Top class!"

5
15/07/2016

I cannot rate this hotel high enough, I walked in, with a ridiculous amount of bags ( i have a 3 year)..Porter took my bags - delivered to room, one of the immense lounges were empty (even though there was a charity event on) so loads of space to not feel my toddler was upsetting people. By the time i parked (parking not the easiest). Lovely clientelle, guests (all ages) so met the widest range of lovely people, I thought this hotel would be 'coach party focused but it isn't. Its with it and worth a weeks holiday in Eastbourne. Back next year,

"Lovely break"

5
13/07/2016

Excellent we'll run hotel in a lovely position. My bedroom had recently been refurbished, the decor was delightful and a lot of attention had been paid to detail. The staff were pleasant, helpful and anxious to please. The vintage tea was outstanding and too be recommended. The Reception area could do with updating.

"A lovely relaxing break"

5
12/07/2016

We were impressed with this hotel from the minute we arrived as we had a nice friendly welcome from the reception staff. Our room was very clean and the daily servicing was prompt and efficient. The bed was very comfortable and WiFi in the room was fast and consistent. The breakfast was varied, excellent quality & well presented and the restaurant staff were all friendly and organised. Although breakfast was buffet style it was nice to have tea or coffee & toast served to the table. I was initially concerned that the hotel had no car park but parking was easy with the £1 daily tickets sold at reception. We had a sea view room on the 3rd floor and it was well worth paying the supplement as the view was spectacular. We had a relaxed stay from start to finish and will definitely stay at this hotel if we are back in Eastbourne.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Susan B, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted that you had a lovely relaxing break and will definitely be returning some time soon. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Family reunion"

4
12/07/2016

The hotel was very accommodating for a large group of people. The staff were all polite and very attentive. Various members stayed and all had different requirements that were well attended to. The hotel is undertaking a lot of refurbishment which I think will contribute to an already beautiful, historic hotel. Food was good too! Thank you :)

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Jane L, Thank you for posting your kind comments on Trip Advisor. We are very pleased you stayed with a large group and were very well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great for function and short stay"

4
11/07/2016

Lovely family function celebration. Made to feel special and all requests catered for. Lovely friendly staff from beginning to end. Superb full English breakfast. Bedroom on the small side, but it was the last one available, and we were given an accurate description before booking.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear PopRich, Thank you for posting your kind comments on Trip Advisor. We are very pleased you had a successful family function celebration. Please note we do have larger superior rooms with sea-views available, however subject to availability. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Always dependable."

5
10/07/2016

The staff are very courteous and helpful, without exception. The whole atmosphere just that little bit Olde Worlde which we like. The community rooms have a welcoming air, with comfortable chairs, and there is a cosy bar.

"Best Holiday yet."

5
10/07/2016

Superb Hotel from the cleanliness of the whole hotel, comfort, breakfast and dinner.The majority of the staff are very friendly and extremely professional. We were just a little put off when we first arrived by the bluntness of two of the Receptionists.But the 3rd Receptionist who booked us in was totally different so saved the day. All in all this was the best holiday we have ever had, a Hotel full of Olde World charm, 3 Stars but deserves 5. Highly Recommend.

"How to relax as a gay couple"

5
10/07/2016

My partner and I have stayed at this hotel on three occasions. We find the staff helpful, pleasant, and for a gay couple, non-judgmental. We would have no hesitation in recommending this hotel to our friends and other same-sex couples. The food is excellent and the facilities super. Situated on a quiet section of the promenade, with easy access to pleasant walks, buses, theatres and restaurants.

"An enjoyable stay, a good standard and value"

4
09/07/2016

A brief family stay, We had 2 rooms on the first floor one facing the sea (at a reasonable premium for the view and size) and the other at the rear. Both in good condition. Valances on the beds un-ironed and crumpled only negative. Bedrooms quiet - are undergoing a programme of refurbishment - no impact on our stay. The hotel is a converted terrace of houses, so a number of lounges and staircases. 2 lifts. Reception in ok condition but would benefit from modernisation. Excellent buffet style breakfast. All staff professional, and welcoming. Located to the west of the pier and bandstand, close to the (small) lifeboat museum and the Grand Hotel (far more expensive) - a good reasonably quiet location. A short walk to the town centre. Hotel offers parking at a cost but there is also a discounted parking permit scheme for (when we stayed) a nominal amount of £1 per day

"2nd 3rd July 2016"

5
07/07/2016

I booked into the Landsdown on recommendation,for a family reunion. I cannot express just well we were all looked after. The service was wonderful as were the staff. Who could not do enough for us. The rooms were clean bright and comfortable.

"Coffee stop"

5
06/07/2016

Meeting up with friends in Eastbourne, decided to pop in to the Lansdown for coffee and a chat. What a lovely hotel and so very welcoming and full of elegance and traditional English charm. Tea and coffee served with a lovely homemade shortbread biscuit. Next time we'll meet up for lunch there.

"Welcoming very clean."

5
05/07/2016

We have been using the Landsdowne for the past 50 years and visit at least 3 times a year I have to say it at this particular time.We took two 96 year olds who really enjoyed the friendliness of the general feel of the place.This was only spoilt by a local authority 999 event for the two days we were there closing the road for the length of the hotel not allowing us to use the disabled parking.Not the Hotel problem but caused great problems getting them to the car and getting a parking fine which spoilt the weekend. This type of hotel is very few and between but well worth a stay.Looking forward to our next stay in October.

"Great hotel in Eastbourne"

4
04/07/2016

A group of people planned a walk in Eastbourne and stayed at the Best Western, The room was clean, the bed extremely comfortable and the staff couldn't do enough to make the stay enjoyable. Highly recommend staying there

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear pm306, Thank you for posting 4 stars and your kind comments on Trip Advisor. I am delighted you have stayed with us with a group of walkers and were well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Had excellent and all to short a stay"

5
04/07/2016

Stayed in dog friendly hotel and have nothing but praise. was efficient, all worked, super clean and service was just superb. rooms that accommodated pets are large and clean. breakfast was tasty and good price. bar area was a bit dull and could do with bigger tv.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Zoram Z, Thank you for posting 5 stars and your kind comments on Trip Advisor. We are very pleased you stayed with us and have nothing but praise. I will look into the options of buying a bigger tv. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great Stay"

4
03/07/2016

My sister and I took my 94yr old mother for a 5 day break here. Had a lovely sea view and a lovely room. Food was very good and staff were very helpful, a special thank you to Zuzanna our waitress who was one of the sweetest girls you could meet. Most of the hotels in Eastbourne cater for the older people as did this one, the bar area was a bit dowdy and was not very inviting, but can honestly say would stay here again. Thank you Mrs Daniels

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear DanielsHertforshire, Thank you for posting 4 stars and your kind comments on Trip Advisor. We delighted you have been stayed for a 5 night break, enjoying the food and service. I will pass on your comments to the Team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Good hotel. Shame about the WiFi."

3
03/07/2016

I stayed at the Lansdowne for a long weekend. The hotel is right on the front. The hotel was so clean everywhere. The room that I had was massive, there was a bath AND a walk in shower. Unfortunately the water pressure was a joke. The staff that I met were all so helpful and friendly. They had the 999 event opposite on the Western Lawns. I could see the displays from the room. The only downer is that the Hotels WiFi just would NOT work and I could not login for the whole time I was at the hotel. Will be back at the Lansdowne again shortly.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Robert 3856, Thank you for posting your kind comments on Trip Advisor. We delighted you stayed with us for a long weekend, however I am disappointed the Wi Fi caused you issues. Please note this has now been resolved. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Covers All The Bases."

4
30/06/2016

I recently had a long weekend in Eastbourne with my family ( three generations ). I booked this hotel as two parties in the group needed to bring pets. The hotel makes a point of welcoming behaved pets and they were made most welcome throughout our stay. There is a pleasant area set aside for such groups and whilst it was not a self contained room it was cosy enough. The furniture and décor was to the same standard as the rest of the venue and you did not feel like second class citizens. The staff were throughout the stay most helpful and when ever we wanted to eat, a pleasant table was quickly prepared. We ate from the Bar menu on most occasions and found the choices most satisfactory. The Bar was adjacent to our area and well stocked. Our only minor gripe was its opening hours ( 6pm onwards ) but having said that staff ( if asked ) would prepare drinks outside the set hours. The breakfast was to a high standard with a good Continental section ( To satisfy the Coach trippers ) along with the usual buffet Full English Fayre. We took our loaded plates along the ground floor corridors to the Pet Lounge without feeling awkward. The Hotel is situated at the more pleasant end of the Town and although it has no car park there are a large number of garages to rent at a very reasonable daily rate. All in all a very pleasant stay at a very traditional English Seaside Hotel.

"Grate place to rest your head :) "

5
29/06/2016

Love this hotel Iv stayed a few times now with work and I can't fault it :) the hotel reminds me of my nans house and 99% of the people staying hear are probably the same age lol. Don't let that put you off tho as the service is impeccable, rooms are clean, food is good and the staff are friendly.

"Comfortable well run hotel"

4
29/06/2016

Stayed three nights in dull, wet, windy June. Impressed by the comfort of the hotel and helpfulness of most staff. The hotel is obviously old but has been refurbished to a reasonable standard. Atmosphere is welcoming.

"Comfortable stay, recommend this hotel"

4
25/06/2016

Once more at this hotel, the bedrooms we eventually were allocated had been redecorated and most comfortable. The food was nicely cooked and well presented .All the staff were helpful and professional ,especially Vinie and Rosie who had to deal with problems regarding our bookings and our final account We reserved and had confirmation for 2 twin rooms on the first floor, booked June 2015, when we arrived we were informed we were a day late in arriving , and one room on the 1st floor the other on the 3 rd floor, this was not acceptable to me and eventually on showing my letter of confirmation another room on the 1st floor became available. !On the final account we had been charged for bar drinks and extra dinners, we did not entertain any guests and were on D.B .B terms., this Rosie sorted out, they were not for our account. Can your system be altered so that when you have anything extra in the dining room or bar you sign a voucher with your room number on it stating what you have had and the amount, this is what I normally expect to do and would make sure everyone is charged correctly Liaison between reservations and restaurant and the reception desk would make for smoother running of the hotel for staff and guests. I conclude by saying that we plan to revisit the hotel and would recommend it to others.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear inspector61, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel, had a comfortable stay and will be recommending the hotel in the future. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Missed opportunity"

3
25/06/2016

Nice hotel in a great location for the tennis, which we come to each year. Rooms are a little tired, but the big disappointment is the service. Staff friendly enough, but lack good training. The breakfast service was awful, the table was not laid correctly and we had to keep asking for a spoon, a cup, brown sauce, milk for the tea etc Needless to stay we will not be coming back next year and have decided to try another hotel.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Zoe R, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel, and enjoyed the great location for the tennis. I am disappointed with your comments regarding breakfast, please be assured this situation will be investigated and resolved. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Excellent value for money"

3
25/06/2016

I stayed here for one night recently to visit the tennis. I had a single bed sea view room and I found it very comfortable. Tea and coffee making facilities were available in the room. I would say that this hotel is not as Grand as the Grand hotel next door but its location is equally good and it affords excellent value for money when visiting this pretty seaside town.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear jscHongKong, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel and enjoyed the great location. Please note we are an Excellent 3 Star rated Hotel, the Grand Hotel is 5 Stars. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Miserable assistant manager"

4
24/06/2016

Arrived asking for a room for two nights on the off chance. Query was initially handled by the assistant manager who just couldn't be bothered to help, and only too quick to get rid of me and pass me on to one of the other staff. It was clear there was a room but it would mean moving, checking out then back in. I stayed one night and took my second night elsewhere.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear spainishbuddha, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel for one night, however disappointed that the enquiry was not dealt with very professionally. I will investigate further. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"What a shame!"

3
22/06/2016

Great location on seafront and fantastic seaview rooms, but let down by inattentive staff. Good ambience downstairs in lounge and bar area. Breakfast area very smartly decorated. Great selection of local information available for reading.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear B4729NKchristinef, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel, and enjoyed the fantastic room. I am disappointed you felt on the this occasion the staff were inattentive. This is certainly not the usual opinion. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Enjoyable break"

4
19/06/2016

Recently took elderly father on a two night break to this hotel. Hotel is in an excellent position right on the seafront and no problem with on street parking. Lovely dining room and several lounges to relax in. I was very pleased that they were able to provide my father with a walk in shower along with extra grab rails and the room was spacious and very nicely decorated. Our room was fairly small for a double and rather dated. Food was of a reasonable standard with several options. This is a nice clean and comfortable hotel with friendly and helpful staff. I would be happy to return.

"Well worth while"

4
18/06/2016

First time at this hotel and was not disappointed. Close to all amenities and theatres are 5 minutes walk away. Only booked b and b but used bar menu for evening meals which proved a good choice We will ne back.

"One night stay"

5
17/06/2016

Love this hotel, stayed here a lot, good location over looks the sea, have always dropped on a sea view room , very clean, friendly helpful staff, on street parking just up the road is free after 6 but just outside the hotel, is pay at the meter , so if you fancy a small walk and save yourself the cost of parking

"Haven for the elderly"

3
15/06/2016

This seems to be a popular hotel for old people who like to travel together, or coach trips. It's a long line of terraced houses facing the sea front ehich have been combined, so there is a long line of corridor passing identical staircases. Upstairs, the corridors go through many, many fire doors. The good thing for the old people is a lot of little lounges to sit in, small sitting rooms and snugs. There are also function rooms, including the one we were in at the function we were attending. Unfortunately, the lift at our end of the building was out of order, so it was the stairs or dragging cases through all the fire doors. The room was old fashioned but comfortable. The tea making facilities were very good, plenty of seating, and the lights were on normal switches with no key card to activate, and the basin had a normal plug, not one of those fancy ones with a knob which never works. The food at the party was really good, and the staff were very helpful and hard working. Breakfast the next morning was good value, the usual,buffet with the usual problem of staff not having enough time to take tea and toast orders. Parking seemed to be an issue, on a very rainy morning the old people entertained themselves watching traffic wardens issue tickets outside.

"Friendly and Comfortable"

4
14/06/2016

We just enjoyed a 3-night break at this hotel. The staff were all very friendly and efficient. Our room was comfortable and the public areas were spacious and nicely decorated. The food was very good and the bar menu was particularly good value. An excellent location on the sea front looking across the Wish Tower gardens - an easy walk to the band stand, the pier and the town centre.

"Absolutely lovely time and all the staff were amazing"

5
13/06/2016

Room was very clean and comfortable. I would have no hesitation about going again. All the staff, cleaners, caterers, reception everyone was fantastic and nothing was any trouble for any of them. Our room had a brilliant sea view and it was very relaxing.

"Staff and location wonderful"

5
12/06/2016

My family have been going to this hotel for 40years. It is a constant in a changing world. Updates are subtle and the atmosphere is redolent of a country house. The location over looking the lawns with a clear view of Beachy Head and the Rocky beach is ideal. If you are fortunate to have a front bedroom the views are fab. The Manager Mr J Berriman is always hands on working with his excellent team. He can be seen tending the garden or checking a household type issue or in more formal manner. I look forward to many return visits.

"Modernised old world service"

4
12/06/2016

This was our second Best Western Hotel within a few days, and if the Lansdowne is a good example of the 'group' then we will be booking into more in the future. This is quite a large hotel with good quality food and excellent service. Helen behind the bar and the head waiter from Spain (Daniel ?) were outstanding members of a very efficient team of staff. We learned that Best Western Hotels are individually owned and the Lansdowne has been in the same family for over 100 years. The present owner drops in every week to test the food and service. Very good. Our bedroom (126 - at the back; more peaceful ??) was a good size, as was the bathroom with plenty of shelving for toiletries, and the bed was nice and comfortable. Our only (minor) gripe here was that as the weather was warm (and humid) the duvet was too heavy and the bedrooms do not have air conditioning and, therefore, adequate ventilation. While main meals are all waiter service, breakfasts are largely buffet style with waiter service for the likes of smoked haddock and kippers, as well as tea, coffee and toast. The choices are enough to satisfy all. Hot (and I do mean hot) plates are at hand. We dined in the main dining room for two nights and in the bar on the third night. Although not cheap, the food was of very good quality, well served and with an extensive choice. The wine list was also pretty good with bottles from around £17.95 upwards. We were impressed by the hotel (especially in view of our one and only previous Best Western experience) and will strongly consider it for any future trip to Eastbourne.

"Weekend at the Lansdowne"

5
09/06/2016

Back to Eastbourne again for the annual BECTU conference. This time i was booked into the Lansdowne.    On arrival I was greeted by a very friendly and helpful receptionist. Aside from the pleasant welcome, my first impression was that of an old style and elegant hotel.  I later noted a number of pleasant and quiet reception rooms on the ground floor where guests could simply relax or socialise - playing card games etc. Compared to the traditional feel of the hotel's public areas, the room itself was modern and contained all the necessary artifacts for a pleasant stay - a comfy bed, a TV that worked well enough, a clean and well equipped bathroom (with an efficient  shower) and tea and coffee making facilities. My early morning call (booked via Reception) came on time, and I was able to enjoy a good breakfast in the light and airy restaurant.  There was a good choice of breakfast foods available by self service (cereals, continental breakfast items, traditional English goodies, tea, coffee, fruit, fruit juices, yogurt, toast etc) and it was possible to order some additional items such as porridge.  The breakfast staff, like all the staff I met at the Lansdowne, were friendly and helpful. All in all, the hotel provided all that I needed, and was a very pleasant place to stay.

"WEEKEND BREAK"

4
06/06/2016

Stayed at this Hotel for the first time as stayed at York House previously. The only problem this time was the cycle race outside the hotel which caused a parking problem. We opted to have a garage for the duration but would not do so again as the garages are incredibly small. You would not be able to park a medium sized car in one. Also no hairdryer in room or a mirror other than in the bathroom. Breakfast good with good choices.

"A friendly and relaxing staging post ..!"

4
01/06/2016

Just spent another two happy days and nights at the Lansdowne in Eastbourne. The hotel is in a great location being at the quieter end of the prom yet still within walking distance (10 minutes) of the town centre, and having a lovely in restricted view over the beach to the sea. Parts of the building fabric are looking a little tired but the rooms are all comfortable (I stayed in two different ones this trip). The staff were all extremely friendly and helpful, and the food for both breakfast and dinner was excellent. Overall excellent value and will certainly stay here again on my next trip.

"A Lovely, Welcoming hotel"

4
01/06/2016

Stayed at the Lansdowne for two nights over the bank holiday weekend. Reception staff were very helpful and welcoming. Room (Family Room) overlooked the seafront and was a lovely size. Only problem was it was very warm in the room. Overall had a lovely stay. Breakfast was great, rooms were cleaned quickly and well, staff were really friendly! Thank you for a lovely stay.

"Daughter's wedding day"

4
01/06/2016

My daughter's wedding was 28th May 2016. Travelled down to Eastbourne day before for rehearsal at church. Booked into hotel at around 4pm. Beautifully laid out family room. Tea, coffee and biscuits in room. Adequate towels, soaps etc. Rooms uncomfortably warm. Requested fans and they arrived immediately. Very noisy in sea view rooms. Bins emptied in street before 7am plus there was a Beer Festival immediately across the road from our room. It finished at 10.30pm but people were still shouting etc long past 11pm. Breakfast was superb if a little slow. Hotel in need of an update but for me, I liked it the way it was. For a family room though, the bathroom was very small and the shower needed more oomph!

"Old fashioned but up to date hotel that we have been going to for the past 40 years"

5
31/05/2016

We always stay at the Lansdowne when we visit Eastbourne. It is friendly and comfortable and still has a gracious old fashioned feel. The price was higher than we had anticipated and perhaps too high at that but I recommend the hotel highly

"Nice old hotel by seafront "

4
31/05/2016

I stayed there 1 night and it was a comfortable stay. The hotel room was quite expensive but because it is an old hotel, there wasn't things like: fridge, air conditioning. It was rather warm in the room but we could have asked for a fan if we wanted. We had a superior room with a good sea view and there was an additional shower room. The water pressure wasn't so strong but adequate. The tv was a bit small considering the size of the room but it didn't bother me. All in all I enjoyed staying there, the receptionist was very helpful upon checkin and the downstairs rooms were very grand and had a nice comfortable feel.

"A weekend at the Lansdowne."

5
28/05/2016

Back to Eastbourne again for the annual BECTU conference, and this time booked into the Lansdowne. My first impression was of an old style and elegant hotel. I later noted that there were a number of pleasant and quiet reception rooms on the ground floor where guests could relax or play card games etc. On arrival I was greeted by a very friendly and helpful receptionist. Compared to the traditional feel of the hotel's public areas, the room itself was modern and contained all the necessary artifacts for a pleasant stay - a comfy bed, a TV that worked well enough, a clean and well equipped bathroom (with an efficient shower) and tea and coffee making facilities. My early morning call (booked via Reception) came on time, and I was able to enjoy a good breakfast in the light and airy restaurant. There was a good choice of breakfast foods available by self service (cereals, continental breakfast items, traditional English, tea, coffee, fruit, fruit juices, yogurt, toast etc) and it was possible to order some additional items such as porridge. The breakfast staff, like all the staff I met at the Lansdowne, were friendly and helpful. All in all, the hotel provided all that I needed, and was a very pleasant place to stay.

"A really good hotel - smart, comfortable and excellent service"

5
26/05/2016

My mother and I recently stayed here for a few days and certainly hope to come back again. Our rooms were immaculate - smart, clean and comfortable, with everything we needed, the staff were always friendly and helpful and the restaurant was excellent. There were several comfortable lounges to relax in, pleasant gardens between the hotel and the sea, parking was easy in the road outside (and only £1 per day using hotel permits!) and the shops and theatres are within walking distance. It was a lovely break.

"Romantic Date "

5
25/05/2016

It was in August 2011 but unfortunately there is no option to choose the month and year from four years back. I wasn't having access to trip-advisor at the time of staying that is why writing now. The hotel is nice and clean with huge choices for breakfast, full English breakfast is at its best. Main attraction is the location, it literally overlooks the sea. The atmosphere is so romantic and one can't resist proposing the girl whom he dates. Mind blowing and memorable stay indeed.

"Beautiful room, fantastic views"

5
22/05/2016

Treated ourselves to a night away and so glad we did. The Lansdowne has such a great traditional feel. You can tell it's been in the same family for generations. Opted for the sea view room which was beautifully refurbished. Felt very spoilt and had the best nights sleep in a long time!

"Tampered fire system, Rude and unprofessional staff"

2
22/05/2016

Decided to try the Lansdowne Hotel in Eastbourne after staying at a few other hotels in Eastbourne and would never do it again! From start to finish it was unprofessional rudeness from staff! No explanation on where to park as they were too busy shopping on the computer so just had to figure it out on our own! Checked into our room which while outdated was suitable for a night away however found someone had tampered with the fire detector We went back to reception to explain this but the staff didn't seem bothered and told us they had no other rooms and that someone would go look at the detector..... Well who's going to feel safe after that? With no apology for the inconvenience we were just told to wait and that someone would be back soon. After having to make a fuss about not feeling safe with a tampered with fire system and showing the reception team that they're selling rooms online they conveniently found they had rooms available! If you're going to lie and claim to have no rooms left you should probably stop selling them online first? The next room was a nice size and a had a great view which while again outdated we couldn't fault! Just a real shame about the shear lack of customer service or effort put in by the receptionist and the guy who was insistent on arguing with me rather than finding a solution to the issue. On check out we were simply asked for our room number and got a "good bye" no how was your stay or we're sorry you had a tampered with fire system or would you like to see a manager? Not even have a good day to thank you for staying! Overall the room was nice but the lack of professional staff was enough to ruin the whole hotel. Would recommend to anyone reading this review to stay at one of the many other amazing hotels in Eastbourne just like we will! Not worth the money!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear George T, Thank you for posting your comments on Trip Advisor. I am delighted you stayed at the hotel, and accepted a complimentary upgraded to one of our sea view rooms, once we were able to re-allocate accordingly. The Fire detector in the first room room did indeed have some packaging attached. This has now been removed and all is well. Please Note:- Our Fire Alarm system is maintained and tested on a weekly bases and is in good working order. The service issues described in this posting are going to be investigated. Please be assured it seams on this occasion our excellent service records were not evident, we must apologise sincerely. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Quiet ,comfortable hotel"

4
21/05/2016

Stayed here for a second time while visiting family in the area. Room this time was not as big as before and overlooked the back of the hotel. Lots of new carpets and paintwork since our last visit a year ago. Food still good and plentiful. Friendly staff. Good parking arrangements, just £1 a day for a voucher. Slightly old fashioned hotel on the outskirts of town (10 to 15 minutes walk to the pier and shops) but would not hesitate to return.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Brenda N, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel for a second time and will return very soon. Please note, the family owners are continuing to invest in the property and have done for over 100 years. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"wonderful trip"

5
21/05/2016

all staff pleasant & helpful. room clean and everything we needed. one little thing-the duvet was a little hot for sleeping- could have done with a summer weight. meal in bar was very good and reasonably priced. plenty of other places to eat within reasonable distance. able to get out and visit interesting places. would happily go there again

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Joyce H, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted you stayed at the hotel, and experienced the pleasant and helpful service from the whole team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Comfortable, great location"

4
21/05/2016

We spent four days at this hotel. It is very well situated on the waterfront, well within walking distance to very good restaurants and close to places like Beachy Head and the Pier. The hotel is old charm, comfortable and clean with good service offered. Try to get a room overlooking the waterfront if you can

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear ClaireMVH, Thank you for posting your kind comments on Trip Advisor. I am pleased that you stayed at the hotel and enjoyed the charm and comfort offered, alongside good service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"In need of updating"

3
18/05/2016

I stayed here for one night. The staff were very efficient and friendly. The hotel was very clean and in good order. My room was a single with a lovely sea view, which was great. It was very comfortable and quiet, but the bathroom was a major let down. It was like going back in time! Very old fitting and tiles and a shower over the bath that trickled out water so slow!! Great location, but needs updating.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear SussexSea, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel and enjoyed the great service from the very efficient and friendly Staff. Please note we are currently refurbishing our bedrooms and bathrooms. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Quiet and comfortable retreat"

4
18/05/2016

We came to escape London for a couple of days and to get some sea air. It was just what we needed. The staff were friendly. We couldn't get a sea view room but we were given a room to one side of the hotel which had a large bay window so we still got a view of the sea. The room was clean and recently refurbished with a large walk in shower. We didn't have breakfast in the hotel but we had a decent bar dinner one of the evenings. The location is great and, although there are no parking facilities, there is extensive parking just opposite the hotel and for £1 you get a parking permit from the hotel which lasts till 11am the next day so it was quite reasonable. Better than some 4 star hotels I've been!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear aloiv80, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed at the hotel, escaping from London and taking in the Eastbourne's finest fresh air. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Value for money"

4
17/05/2016

£37 for the night very clean , comfortable, and breakfast excellent, centrally located , friendly staff , what's not to like !? Will definitely return and have no hesitation recommending this Hotel to anyone who wants a clean comfortable value for money Hotel

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear ted c, Thank you for posting your kind comments on Trip Advisor. I am pleased you stayed at the hotel and had an excellent Breakfast, all at great value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very Victorian, charming and quiet"

4
17/05/2016

This is a lovely old Victorian seaside hotel. The rooms are very small but we didn't mind as we were there to visit friends and family and we didn't spend a lot of time indoors. We had a room with a view of The English Channel and even though it was extremely tiny,(as in barely room to move your suitcases around) it was lovely to see and smell the sea air. Breakfast was delightful, fresh and typically English, which we love. The staff here is friendly and attentive. This is my hometown and whenever we go to Eastbourne, staying on the seafront is a must. Every morning we would walk to Hallowell along the seafront and go for a stroll on the beach. Heaven.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Sonia T, Thank you for posting your kind comments on Trip Advisor. I am pleased you enjoyed your stay, please note most of our rooms are seen as very spacious. Upgrades for a supplement are available on check in. Subject to availability. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"ken"

5
10/05/2016

We stayed hear for the Lions Convention for 2 nights it was a short walk from the venue where al activities went on the room was very clean and spacious it was a family room a double and single beds plus loads of room to relax in the only down side we did not have a see view that we thaught we had booked but otherwise excellent the food was very good

"Had a good stay. Nice room"

4
10/05/2016

Had a good stay in this hotel. We were in town for an event and as a result Breakfast time was very busy with the staff rushed of their feet but a little understanding by the guests was needed. The room was fine and I would come back. Please park your car and run in to get a ticket from the hotel for only £1/day as the parking wardens love to write tickets, even if you stand in front of the hotel for a second.

"I enjoyed my stay here"

4
09/05/2016

Stayed here as part of a Conference booking, very short walk to the Conference Centre. Parking was ok, managed to get a place and hotel provided discounted tickets. Advice - make sure your parking ticket is fully and properly completed and displayed or you risk a fine! Easy friendly check-in, lovely sea view room, plenty of space and I liked the shelving in the bathroom giving plenty of places to put things. Nice big towels. Comfortable bed, plenty of sockets for electrical items and recharging. Wifi in room. Slight issue of some clothing left by a previous occupant swiftly dealt with and apologised for by staff. Breakfast good, some choices available freshly cooked or buffet. Staff efficient and speedy service, good awareness of customer needs. Several different lounges, plenty of places to sit, some nice little 'comfy' areas. Very short stroll to the sea. Level walk to the pier and some shops past little cafes and alongside beautifully manicured gardens. Eastbourne shopping area is being developed and changes being made. Overall, a very good place to stay in a very good location, I would like to be able to visit again one day.

"Another Warm Welcome from a Great Hotel"

5
08/05/2016

I stayed at the Lansdown for a fortnight on one of my occasional return visits to the UK. It's very convenient for going up to London and the location is so pleasant. As always, everything was perfect: the staff helpful and friendly, many having been there many years now. The room was great and the lounges always spacious and comfortable. The restaurant was on top form throughout my stay: despite being very busy on a number of occasions, the service was always swift and attentive. The food was excellent and the menu varied during my stay. The hotel retains its traditional charm with a very tasteful decor Even when busy, the hotel still maintains its attention to individual details. The several large lounges allow guests to spread out and enjoy some quiet when they want it or to chat to friends. There are several rooms that may be reserved for functions, including a large dining room, so even if tere is a function, other guests are still able to enjoy a quiet dinner. There are not enough of these type of family-run hotels left in the UK now in my opinion,

"Really enjoyed our stay"

5
02/05/2016

Really enjoyed room 116 and appreciated the newly decorated and beautifully furnished bedroom The bathroom was great with plenty of hot water for bath and showers The views across the western lawns to the sea always interesting especially early morning sunrise over the sea

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Bernardh964, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted you stayed at the hotel in room 116, one of our newly designed rooms and enjoyed the great early morning sunrise. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great hotel, great position"

5
02/05/2016

A cheery, friendly and genuine welcome from all members of staff. Executive room (316)had excellent view of the sea, was spacious and had a very comfortable bed. Lounge was relaxing for a drink. Good value for money too. Just one thing: Brochures in room dated from 2015 so did not have up to date information.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear davidref, Thank you for posting 5 stars and your kind comments on Trip Advisor. I am delighted you stayed at the hotel in one of our recently refurbished rooms and enjoyed the great sea views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"What a shambles"

2
02/05/2016

The room was so hot we had to open the windows which let in a lot of noise. Room 205. Fair enough they can't control outside noise but we were woken at 05.20am by a man dragging a huge metal roll cage full of linen up and down the path below our room. I had put ear plugs in to dull the noise of my friend snoring and the noise from the roll cage really shook me up because it was soo loud and I could feel the rumble. Dinner was average for the price and they forgot my bread for a pate starter so had to wait another 10 mins for toast. My friend was unimpressed with his ploughman's as the cheddar was like mild tasteless rubber, he said his dessert was nice but my brownie tasted like cheap microwaved rubbish. The lady at the reception desk was nice. If you aren't keen on lifts then these ones will terrify you.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Emma S, Thank you for posting your comments on Trip Advisor. I am very disappointed that you have labelled this posting in this way. A shambles our hotel is not. We will certainly review the linen delivery times. I am very sorry that there was a delay at dinner, this is certainly not to our usual standard. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Two night stay"

4
01/05/2016

We have just returned from a two night stay . On arrival we were allocated a room facing the rear of the hotel. We were very disappointed as it was small, extremely dated and rather grubby. We expressed our concerns and were moved to a very acceptable sea view room which was considerably larger and far more modern. Our first evening had an evening meal included . The meal was lovely , staff were attentive. We had a lovely nights sleep in an extremely comfortable bed , although we did find being at the front of the hotel quite noisy with the sound of the traffic, it didn't bother us. Breakfast was plentiful, all the usual, continental aswell as full English. There was plenty to do during the day as beachy head was in walking distance and the pier and town centre was in the other direction. Parking was available just across the road from the hotel at a cost of one pound a day, reception will give you a card to display. Be weary when scratching the appropriate day and date as it is easy to scratch off in error( as we did) then found we had to purchase another ticket for another one pound. All in all we had a very enjoyable time and would definitely return in the future. We would definitely recommend booking a sea view room as these rooms are larger and more modern. The only two negatives are that the service during mealtimes is so attentive you almost feel rushed and the shower had the slowest pressure we have ever experienced. Compliments to all the staff for your friendly and helpful service , thank you.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Linda h, Thank you for posting your comments on Trip Advisor. I am very pleased we were able to move your room on this occasion and you had a very enjoyable stay. Please note none of our rooms are grubby. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Poor telephone manner"

2
29/04/2016

Already have 3 rooms booke and tried to book another room for another family member and got transfered 3 times and then told by a very haughty girl that because the other rooms were booked online she couldnt tell me a price.."the price is what the price is"! Always book Best Western. Thank goodness there are two in Eastbourne. I will be using the other one from now on!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Bareeno, Thank you for posting your comments on Trip Advisor. I am disappointed that on this occasion you had to wait to be answered on the telephone and you have had an pricing issue when trying to book your room, I will investigate this further. I do hope that you will return sometime soon. Kindest Regards, Jamieson Berriman

"Good overnight stay"

4
28/04/2016

Comfortable very reasonable stay. Food was good with good choice. Room was comfortable and parking just opposite was free. Managed to get bus to Hastings very easily. Hotel right on seafront and a easy walk to town centre. Staff were polite and helpful.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Cathyd4, Thank you for posting your kind comments on Trip Advisor. I am pleased you had a comfortable and very reasonable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Beautiful Hotel and stunning Location"

5
28/04/2016

We have just come back from our Honeymoon at the Lansdowne and all I can say is the hotel is beautiful and full of character. The staff and management are friendly and approachable, even the night porter who let us back in he hotel could arrange large brandies at 12.45 in the morning while all other residents were asleep. Well done, we will be back.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Richard D, Thank you for posting 5 stars and kind comments on Trip Advisor. I am delighted you stayed at the hotel for your Honeymoon. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Good allrounder!"

5
27/04/2016

We spent a couple of nights here in March. The hotel is being upgraded in part, but the general decor & condition is good. The staff are very attentive, & well turned out. Attention is paid to detail. Prices are reasonable, & restaurant food is excellent! All in all: 10/10

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear morphit, Thank you for posting 5 stars and kind comments on Trip Advisor. I am pleased you enjoyed your stay and marked us 10/10, we will continue to develop the business with a view to exceed your expectation further on your next stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Perfect location let down by food"

3
25/04/2016

We stayed for two nights with a dinner included on the first night. The room was excellent and overlooked the sea but the food for the evening meal was bland and uninspiring although the staff and service were excellent. At breakfast the following morning there appeared to be too few people serving. The 'butcher's' sausages were probably the worst I have ever tasted and just fell into crumbs. Lovely eggs and bacon though. If they got the food right this hotel would be perfect.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear John G, Thank you for posting your kind comments on Trip Advisor. I am pleased that the service was excellent, however disappointed on this occasion the food was not to our usual high standard. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Absolutely Wonderful Weekend"

5
24/04/2016

This is the second time we have stayed here at this lovely hotel. From start to finish of our Masonic Ladies Weekend it was just perfect. Nothing was too much trouble. The organisation of our event went so smoothly, everyone one of the staff are a credit to the Lansdowne. All of our guests to a person had nothing but praise. We will be returning next year. The rooms are superb, bright rooms high ceilings make the rooms spacious and airy, most have sea views, they are clean and well appointed. The restaurant airy and bright. A very good standard of crockery, cutlery and glass, clean crisp linen., Our food was served on hot plates like clockwork, every table getting their meal at the same time. The bar is roomy, there are also little nooks for intimate meeting. Bar snacks available. Also a number of quiet rooms for just sitting in the sun watching the world go by. Thank Lansdowne Hotel for our just perfect stay, see you next year.

"An excellent hotel to stay at"

4
24/04/2016

The Lansdowne is in a excellent position just along the seafront from the main centre of town. It provided a superb location to stay for an excellent short stay in Eastbourne. Food and service in the dining room was superb.

"Great Seaview"

4
24/04/2016

Had an overnight stay here for my partners birthday. Nothing about this hotel was outstandingly good or bad and I feel with a little bit more attention to detail it could move itself from average to very good.

"SHORT BREAK TO EASTBOURNE"

5
23/04/2016

Just returned from a short two day break to The Lansdowne Hotel at Eastbourne, I would like to congratulate the whole team there for the courteous friendly and non intrusive way they conduct themselves, every effort was made to make our stay a relaxing and stress free event. The Hotel itself was excellent and the meal we enjoyed on our first evening was superb, The only regret we have was that we did not upgrade to a slightly larger room although it was very comfortable and spotlessly clean with a good size bathroom nice white fluffy towels a larger room would have been the icing on the cake!!

"Lovely short break"

4
16/04/2016

The staff are friendly and helpful. The evening meal was excellent. The room was very nice not luxurious but comfortable. Good location not too far from the pier and main shopping centre. A taxi to the station was £4. We were very lucky as the weather was really lovely. Very good value for money.

"Three star hotel , five star bedroom"

5
11/04/2016

We have just returned from a very enjoyable weekend at The Landsdowne Hotel. All of the staff were very friendly and helpful, especially Elliot Fox, assistant manager, who sorted out an iPad problem for me, most grateful Elliot. Our room had been newly refurbished with two armchairs in the bay window overlooking the sea. The decor was tasteful and the bathroom very well equipped. The bar had small alcoves allowing for privacy for those who wished to be apart from the general going on and the food served there was excellent. Overall view of the hotel ---- excellent. I'm sure we will return

"Vintage afternoon tea with the family"

5
11/04/2016

Our family of five (two adults, three children under 10) received a warm welcome at the Lansdowne for our Vintage Afternoon Tea, arranged as a 'back to school' treat. We found it a real pleasure to overlook the sea whilst we sampled all the goodies on offer, and the children were intrigued by the bone china crockery ("it's so thin, is it made of real bone?", remarked our six year old). The sandwiches and cakes were delicious and plentiful, with the lemon gateau proving to be a family favourite. Our friendly waitress was on hand to replenish the tea and to refill the childrens apple juice, giving the impression that nothing was too much trouble. We left after a relaxed, unhurried couple of hours, with full tummies and feeling like we were ready to face Monday morning!

"Oh! I did like to be beside this seaside!"

4
11/04/2016

Yes, my partner and I did like to be beside the seaside for a Masonic festival weekend. The staff were great, the room and bed were exceptional and the food - generally - was good. We had a sea-view room which had obviously recently be refurbished to a high standard. There was plenty of space, and the bath and shower - once I'd worked them out - were very efficient. The location of this hotel - at the quiet end of town, but near all amenities - was just right for us. And we very much appreciated the £1 daily parking vouchers. A bargain. Richer customers could have lock-up garages for £3 a day. Parking at the seaside, especially so close to the front, can often be a holiday spoiler. This is a privately-owned hotel, and feels it. The staff really care about you in the restaurants and bars. They obviously take their cue from the hands-on management. For that reason, I would give this three-star hotel another star. Any complaints? The Friday dinner was first-class, and the roast lamb exceptionally good. The pastry of the starter was on the hard side. The banquet itself wasn't as good as the Friday meal, in my opinion. The profiteroles let it down. Both breakfasts couldn't be faulted. The locally-sourced sausages were outstanding. Yes, this was a place with modern standards but a gracious, old-fashioned touch. A good time was had by all. My partner and I promised we would soon be back.

"Sea View"

5
09/04/2016

We had a lovely large room overlooking the sea. The staff at reception were very welcoming and efficient. An excellent location to enjoy lovely walks along the prom and easy access into town. We had dinner and breakfast with a great choice and the food was delicious. Very friendly attentive waiters. We will definitely visit again.

"Eastbourne"

5
09/04/2016

Great hotel dare I say quintessentially English !big sigh loved it clean tidy welcoming bedrooms .great view of the sea.book a sea view splash out a bit!staff very pleasant and professional.dinner well presented with style as would have been in the glory days .no I'm not ancient just love good service!wish more hotels were like that.thanks

"Return to excellence"

5
07/04/2016

We have stayed at this hotel on numerous occasions and it never disappoints 309 is our favourite of the standard priced rooms but this time we enjoyed a seaview room. Well worth the extra. The hotel maintains a traditional comfort without being old fashioned The food as always is very good with excellent bar service from Helen.

"An excellent place to stay"

5
05/04/2016

Very pleasant courteous staff, happy to make the extra effort for special circumstances. Hotel is well located in a quiet area of the promenade but shops, cafes and theatres are all close by. Overall, everything we wanted for a seaside break

"A bit disappointing"

3
04/04/2016

We had a front room, and when we arrived we appreciated the view of the sea, the location, the decent room size and high ceilings... Especially after the slightly shabby corridors. Other good points: the staff were universally charming and helpful and the breakfast very fine. Sadly, the bed was one of the most uncomfortable I've slept in for a while, the rooms were a bit too warm so we opened the windows, and were woken by (taxi drivers? and others) talking in the street outside at about 5.30. (We were on one of the higher floors, too). Sound proofing in general wasn't great. And the shower trickled a few drops of water over us in the morning, but not very enthusiastically. All of which was a pity, because I wanted to like this place, but I can't see myself returning. What I can't do, though, is compare it to any other Eastbourne hotels, since I have only stayed here, so perhaps this is par for the course... For that reason, it doesn't have a lower score. And also, as I said, because of the staff, who made the visit enjoyable in all the ways that they could, given the limitations of the building, beds, bathroom etc! My thanks to them! With some new mattresses, shower pumps, and some repainting, I think this could be really quite nice,

"Convenient location"

3
03/04/2016

Very nice building, bedroom very clean and well decorated. Excellent if walking to Beachy Head, handy for the open top bus, plenty of parking at Easter (can see it may be a problem in Summer). Can be a bit noisy if the windows are open. We ate in the bar a couple of times and the food was very good. Breakfast a bit hit and miss with service, mostly OK. Staff mostly OK, couple that don't seem to be "People People" Overall it is the hotel's location that sells it for me.

"Excellent traditional hotel"

5
31/03/2016

Stayed here for 2 nights in room 135. It was a beautiful room....Georgian high ceilings and huge windows with a sea view. We had 2 twin beds...2 comfortable armchairs...coffee table...flat screen tv. Bathroom was fine...bath and shower. Bedding was good as were the towels. Staff were great. Reception staff efficient and friendly. Dining room staff equally efficient. We had dinner the first night and it was very tasty with a good selection. Breakfast was buffet style with a good choice of foods. I would definetly stay here again.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear alanaspinall33, Thank you for posting 5 stars and kind comments on Trip Advisor. I am delighted you had a great stay, experiencing the fantastic facilities, service and friendly efficient staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Good location"

4
31/03/2016

Very welcoming at reception. Our spacious room was on 2nd floor overlooking the sea. It was very clean and the bed was comfortable. The room was very hot but we were able to open the windows, however there was then quite a lot of traffic noise. Breakfast excellent and evening meal good. Spanish waiter was very entertaining and a credit to the hotel .. . Overall we enjoyed our stay

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Bouffe, Thank you for posting your kind comments on Trip Advisor. I am so very pleased you had a great stay in a good location. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fantastic hotel"

5
30/03/2016

We stayed in room 310 family room. top floor on Easter Sunday. Lovely clean room . Large room . Part sea view.Great staff. Very friendly. Breakfast was wonderful. The housekeeping staff do a fabulous job in the rooms too. We will be back. Now we are gold members ! It was a very relaxing break and not long enough ! We would like The sea view family room next time next to our room. Hopefully with our free upgrade. Try this hotel its great. Rich & Jill.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Jill J, Thank you for posting your 5 stars and kind comments on Trip Advisor. I am so very pleased you stayed with us over Easter enjoying the great service and wonderful breakfast. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"One night sleep"

4
28/03/2016

Have been to Eastbourne, and the Lansdowne many times for a drink, but this is the first time I have stayed there for some time. We had a back bedroom which was in good decorative order, and the room was clean and tidy with a king size bed. We had booked B & B with the intention of going out for dinner, but as it was very wet, we decided to eat at the hotel. We went to the dining room about 8 with tables available, only to be told they would have to check with the kitchen to check if they had enough food, which I have to say is bizarre, well yes they came back positively, and have to say the mixed grill we had was very good. We enjoyed breakfast, but as normal with all buffets the cooked food was warm not hot. I'm sure we will return.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear EagleChris, Thank you for posting your kind comments on Trip Advisor. I am delighted you stayed and had dinner with us, please note we will always ensure there is enough for all. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Relaxing stay"

4
28/03/2016

This was my first Visit to the Lansdowne Hotel. The guest room was spacious and had a lovely view over the green to the seafront. The breakfast was tasty with a good selection of breakfast items. It was a short walk to the seafront and a round 10 - 15 minute walk to the shopping centre. The hotel staff were friendly and helpful.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear JTR77, Thank you for posting your kind comments on Trip Advisor. I am so very pleased you had a relaxing stay, tasty breakfast all in a great seaside location. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Easter weekend Break "

4
27/03/2016

We booked in for B&B for two nights and we had a double and single room. The single room (108) was very nice with a side sea view. It looked as though it had been recently decorated and was very clean. The double room (217) was at the back of the building with no view. It was clean but needed updating. It was very hot in the rooms but opening the window in the double was too noisy as it was close to the air conditioning units. The staff in the hotel were very friendly and helpful. The breakfast was excellent and on Easter Sunday we were all given an Easter Egg, which was a nice touch. Overall the hotel was very good value for money and is ideally located to all the local amenities.

"Double booked?"

2
26/03/2016

Started off badly by the key card not working, member of staff sorted it. Was in room and someone else tried to get in, luckily they noticed I was there and did not fully enter the room! Once again staff were polite and helpful but this obviously played on my mind the rest of the night. Very noisy door slamming and very noisy floorboards. It's a shame because the actual room was good apart from only one coffee but plenty of tea. I will stick to my usual Travelodge and Premier Inn in the future.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear David T, Thank you for posting your comments on Trip Advisor. I am very sorry that there was an issue with the allocation of your room to another guest, please note this was a genuine human error. Not to our usual standard. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Comfort and tradition combined"

4
26/03/2016

The Lansdowne has managed to combine comfort with the traditional features. Staff were helpful and the hotel has a very pleasant ambience. It also commands an excellent position on the seafront - quiet and yet the centre is easily reached.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear talawa37, Thank you for posting your kind comments on Trip Advisor. I am so very pleased you had a comfortable stay and were well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fantastic Value for Money on Winter Breaks"

4
24/03/2016

Lovely room with big bay window over looking the sea and great value for money on Winter Break. Location is perfect with convenient free parking in adjacent road. We returned to the excellent Veggie restaurant 'The Green Olive' just round the corner (you will need to book). Easy walk to the Towner Gallery was very enjoyable - then off for a South Downs walk. Couldn't be better.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear David C, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed your very comfortable stay at Fantastic value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Beautifully Located Seafront Hotel with Genuinely Friendly Staff"

5
22/03/2016

Great staff, large rooms, good food, and beautiful views and location. I visited Eastbourne with my girlfriend in March 2016. The staff were very friendly, the room was large and comfortable, and the breakfast was lovely. The hotel was located perfectly with the train station/town centre only a 10 minute walk away and several hiking trails along the coast, cliffs, or beach in close proximity. Highly recommended!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Chiraag_London, Thank you for posting your 5 stars and kind comments on Trip Advisor. I am very pleased you enjoyed your stay at our Beautifully Located Seafront Hotel with Genuinely Friendly Staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very pleasant stay for me - a youngster!"

4
22/03/2016

A well-sized room overlooking the sea, a comfortable bed and a wardrobe that looked like it had been cobbled together from a badly-watched Barry Bucknell programme made this a quirky but pleasant hotel. The story overheard about the resident guest "who just HAD to go" after she became incontinent offered a Fawlty Towers perspective, too.As did the lift, which just about accommodated two people. The sudden jolt when it stopped at - approximately - the floor level a) loosened my dentures and b) made me laugh out loud. Good-ish food, abrupt, sullen and abrasive staff added to the Fawlty Towers mix! And only a short walk to the pier and town centre. Ideal. Good hotel, good fun - and as a couple in our 60s, I think we were the youngest guests there!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear killemall, Thank you for posting your kind comments on Trip Advisor. I am very pleased you had a pleasant stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely two night stay"

5
22/03/2016

Rooms were clean tidy and had warmth to them, Tea and Coffee facilities in room,and free wifi Our stay included a 3 course meal in the restaurant , Unforunately they got our order wrong , but staff were very helpful , took some time to finally get our meal but staff were very apologetic and courteous. We had paid extra on top for an upgraded menu , which was kindly refunded by the manager , what more can you ask for thanks. Breakfeast was a buffet, very enjoyable everything you would want , also had kippers available on menu if thats what you wanted. Literally across the road to the beach with views of Beachy Head in distance and close to the shops. Great stay thankyou to the Lansdowne staff will definately return

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Sharon G, Thank you for posting your 5 stars and kind comments on Trip Advisor. I am delighted you enjoyed your Lovely two night stay, and that the issue at Dinner was resolved quickly and professionally. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Touch of the Basil Fawlty but none the worst for it! Go there!"

5
21/03/2016

Not the most modern, basically a row of linked properties, but service brilliant, food superb (the best steak I've ever eaten) Lots of local group using the place (Used as Rotary Club Base I think) Actually has a Games Room with board games!!! Excellent seafront location. The ponytailpoet was much impressed and almost stimulated to start a new novel straight away! Prices very reasonable, corridors long, atmosphere wonderful!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear ponytailpoet, Thank you for posting your 5 stars and kind comments on Trip Advisor. I am delighted you enjoyed your stay, the brilliant service and food. Including the 'Best ever steak.' We look forward to the reading the Novel and hope it includes our traditional valued Edwardian Seaside Hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lansdown Hotel Eastbourne"

4
20/03/2016

Excellent room (overlooking sea front) clean and good quality furnishings and bed. Shower could have been better (low pressure). Ideal location for visiting Eastbournes tourist attractions and galleries / theatres.

"Wonderful service"

5
18/03/2016

Seaview double rooms all excellent. Wonderful to wake up to the sound of the sea and sunrise. This was our fourth overnight stay and we shall certainly come back. Breakfast, lunch and dinner service friendly without being intrusive. Food to suit all tastes. Bar facilities comfortable and bar food good, nicely served.

"Excellent overnight stay"

4
17/03/2016

Lovely traditional hotel right on the sea front, an easy walk to the pier and town centre. Our room was at the back of the hotel, with dreadful view, but room was warm, clean and comfortable. Only a small section of restaurant was being used for dinner, so very close to other guests. Food and service were excellent, both at dinner and breakfast the next morning. Overall, would have no hesitation in recommending this hotel.

"Typical English seafront hotel with class"

4
17/03/2016

I stayed in the hotel last week, the rooms had all the facilities good wifi, TV, bathroom and nice bed (I don't like shower curtains but I saw other rooms had glass shower curtains). It is well position on the seafront to walk to other restaurants if you wish I had breakfast which was buffet (as I arrived too late for dinner) plenty of selection hot/cold. friendly attentive staff, can't fault the place and I stay in a lot of hotels!

"relaxing breakaway"

4
15/03/2016

Just spent a very pleasant two day break at this family run, very comfortable and welcoming hotel. The food and service were excellent. The bed was very comfortable and the room pleasantly decorated. The many small lounges were very well furnished together with an excellent bar. Definitely on my return list. If you are fond of long seafront walks this location is ideal.

"Nice old english style, with some twists"

3
14/03/2016

Stayed there for one night , room was Ok , when sitting on the bed it was not that hard but we had a excellent night sleep. We stayed there for one night; the female staff at the reception who welcomed us counter was not very cooperative as we had some difficulties understanding her particular accent. She shortened sentences in a casual way so not all explanations about breakfast times where clear. When we asked precision we could feel certain annoyance in her attitude. The room was nice, when sitting on the bed mantras it was not that hard but we had an excellent night sleep. The downside was the small bathroom, very small sink that does not really fits as tabs are too short to use, and the bathroom was not pristine especially behind the door. Breakfast was nice the all Spanish staff very friendly but sloppy when serving, and there was a good selection of dishes.

"Two Visits"

4
12/03/2016

I recently had two stays at this hotel the first stay I had a lovely single room although small was very comfortable with a side sea view, extremely comfortable bed with a well positioned TV to watch in bed. The second stay unfortunately the room was larger but more dated at the back of the hotel no view and the most uncomfortable soft bed I have ever slept in, also the TV not positioned comfortably to watch from the bed. After the first night of my second stay I spoke to the receptionist about the room's bed and she seemed to think a mattress topper would make the bed more comfortable, although I failed to see how this would make a soft mattress more firm. It made no difference whatsoever another uncomfortable nights sleep, this has put me off ever returning to the hotel. On a more positive note the hotel is ideally situated on the seafront, with free parking up to the end of march on the roadway. The staff were exceptionally nice and I ate three times in the bar and thought the food was lovely and good value for money. Breakfast's were very nice with a reasonable choice. The hotel also has a nice lounge area. The hotel is easy accessible to the train station and the town. When I checked out I advised the gentlemen that I had not found the bed comfortable at all and was disappointed with the quality of sleep, he told me he would organise a better room next time. it would have been better had the lady on reception organised a replacement mattress when I first reported it.

"Great weekend break"

4
12/03/2016

Lovely hotel with superb outlook and very usefully situated near beach, theatres/restaurants and town centre yet not within hustle and bustle of town. Great for walks along the promenade and also for dining and shopping. Good breakfast and service - restaurant must be good because we couldn't book a table as it was full so probably best to book ahead. However, restaurant just around the corner was great and very reasonable.

"Extremely Pleasant Stay"

5
08/03/2016

We stayed for two nights on a Travelzoo deal. The hotel was very comfortable and the staff accommodating. Our room on the first floor at the back, a standard double, was very spacious and modern, I think it was one of the renovated rooms. All mod cons with tea and coffee making facilities. The food in the hotel was of a good standard and the menu had something for everyone. The bar prices were also very reasonable compared to hotel prices. The location for us was great, just outside of the town opposite the seafront with lovely walks. I would definitely recommend this hotel and we will be returning again.

"Amazing Deal"

4
08/03/2016

Booked on a travelzoo £79 for 2 of us which included afternoon cream tea, dinner & breakfast so basically the room was free. Its a traditional seaside hotel style wise so if you only like super contemporary its not for you. We had a basic room as most deal rooms are but is was large, clean with high ceilings and a great bed, huge bath! The cream tea was yummy, warm scones & proper clotted cream in a quaint room overlooking the esplanade gardens. We walked down the front and being Christmas there was a quaint Christmas market and food stalls, the thai duck rolls & satay were delicious and so cheap. The Town is ok, all your usual shops but we picked up a few pressies. We had a choice of the set menu as expected for dinner, it was plentiful, tasty & hot. After a great sleep the best bit, breakfast buffet! It was all delicious, no deep fried sausages (my nemesis!) and the staff were attentive & speedy with the toast & tea. I would recommend this deal to anyone, Eastbourne isn't all elderly despite its reputation and this deal was a bargain! Tip - there is on street parking outside and you need to pop into reception to buy a day pass for £1

"One night stay DB&B"

5
06/03/2016

We took advantage of an off and stayed for one night on a DB&B basis. The hotel is a classic seafront hotel with on 'older' style. The room was pleasant and clean although not spectacular in any way. The hotel staff were great! The reception team were very helpful and the restaurant team (especially our waitress) were fabulous. The evening meal was excellent and service was second to none. That's what I really like about eating in hotels compared to restaurants. Breakfast was taken buffet style and there was a good selection. Overall, I'd recommend this hotel.

"Traditional Comfort"

5
06/03/2016

A very comfortable hotel in a superb position with numerous relaxing lounges. I stayed B & B and had bar meals in the lounge which were really good and excellent value I have been coming to the Lansdowne since 1982 which speaks for itself

"relaxing sea view and great food"

4
04/03/2016

Great hotel, fab food and very good value for money. Sea views and good decorative order through out the hotel. Restaurant and bar food was excellent, smart, friendly and helpful staff. Perfect place to relax and walk along the beaches and to walk the south downs and enjoy the views.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Debbie A, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the great hotel and fab food all at great value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"convenient"

5
04/03/2016

Got this at a very good price . Right on sea front. Was satisfied with the room - single room, not pokey as some singles can be. Bath in en suite. Would definitely stay here again. Cosy lounge areas and newspapers and books to read.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Susan H , Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the your stay and will stay again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Short Break"

3
02/03/2016

Hotel located in a very good location, parking for car can be a problem as most of the surrounding area is serviced by parking meters. There is a good selection of food for breakfast and mainly self-service but one of the failings was that the cooked food was not very warm. There is a large area for relaxation and the seating is comfortable. Good location for an out of season break.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Allan C, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the great location. Please note there is free street parking available around the hotel, please ask at reception for a map. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Amazing hotel "

5
01/03/2016

Normally I review hotels when I return home. However, this place is so good, I'm sat in the bar writing this. The welcome was fantastic. The gentleman on reception was very welcoming and informative. Being a 'diamond for life' best western member, they had upgraded my room free of charge to a single sea view (versus a standard single booked) plus I got handed a bag, with a bottle of mineral water and a cookie, for welcoming me as a regular best western customer, nice touch! Having booked a single room I was expecting a pokey room, wow was I surprised! A large, well appointed clean room with a lovely large separate seating area overlooking the sea. On both nights, the service off the lady in the bar was second to none, she was very polite and attentive, an asset to the hotel! The food is well presented, fresh and great value for money. I cannot fault this hotel at all. I notice some people say it needs modernising.....I disagree.....this is in keeping with a hotel that is over a hundred years old, to modernise it would ruin it. On a final note, I was stood outside and the owner was leaving, he took the time to ask me what I thought of his hotel.....that's a personal touch and more importantly somebody who cares about his business, not many hotel owners around like that!

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear andysouthport, Thank you for posting your kind comments and 5 stars on Trip Advisor. I am delighted you enjoyed your stay and that you made in know on this platform. I will pass on your comments to the whole team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely old building, staff so happy and helpful"

5
01/03/2016

Booked superior room as I am in a wheelchair, to give extra space as no rooms specifically for disabled. Room on top floor and was superb. Furnishings, carpet etc spotless, 4 windows overlooking the sea. Brilliant All windows opened too allowing fresh air. Bathroom with separate shower, but water pressure almost non existent. They say they are changing the showers in the Superior rooms so will wait and see..... Otherwise could not fault it. Restaurant a little pricey but meals available in bar are good value

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Jean N, Thank you for posting your kind comments and 5 stars on Trip Advisor. I am delighted you enjoyed the stay and that you were comfortable. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"When illness struck."

5
27/02/2016

When we booked we were pleasantly surprised by the low rate offered for an "executive room" for four nights late in February, and delighted with the room and facilities on arrival. Equally important, one request for a slight improvement was dealt with very quickly. All staff were exceptionally helpful and polite. When illness struck, an embarrassing mess was created. The housekeeper dealt with it very effectively and assured us that there was no need to worry. All was done with a discreet helpfulness and respect.

"nice break away"

4
27/02/2016

nice old hotel. very welcoming staff. excellent array of breakfast items. lots of little lounge areas to relax and take afternoon tea in. room clean and fresh. twin room perfectly fitting mine and my sons needs.

"Relaxing get away with a hike to Beachy Head"

4
27/02/2016

Friendly staff, warm reception, clean and spacious rooms/bathrooms, close to ocean front- lovely walk to the pier, good location, free parking on street during off season (plenty of spaces), good breakfast buffet (extremely nice wait staff)- a quick walk to restaurants, bars and shops - close to the theatres as well - Highly recommended - would stay in again- (side note- a fantastic hike up to Beachy Head- just a quick drive down the ocean front - street parking- approx; 3 miles up and down)

"Mid week business stay"

4
26/02/2016

Booked through Hotels.com and got a very good price for 1 night in a sinle room. (I guess there is a lot of competition and out of season. There is no parking at the hotel but parked on the main road just dorn from the hotel for free overnight. (They charge in season though). The room was a decent size for a single. New carpets and very clean and with everything you would need. Being picky the room was very warm even after turning the radiator down. Better warm than cold though! I decided to eat in town to get some fresh air which is a short 10 minute walk away. Breakfast buffet was included which starts at 7.00am and was very good. All in all a good stay and I would recommend and use again.

"Theatre Outing"

5
25/02/2016

First time stay at this hotel. We found all the staff very friendly and helpful. our room was large with a lovely sea view, Hotel is close to the theatres (walking distance) We ate in the bar area food was very good and cheaper than the restaurant The hotel has several comfortable lounge areas. Lift to all floors.

"Afternoon tea"

4
25/02/2016

Stopped in for a light bite and coffee. Enjoyed the relaxing atmosphere and courteous staff. Would recommend as somewhere to go and unwind away from all the hustle and bustle of the sea front. The toasted sandwiches, just what we were looking for.

"An out of season weekend break"

4
24/02/2016

The Lansdowne is a very pleasant hotel, ideally situated, with friendly staff. Excellent breakfasts. The standard double bedroom had a great sea view. On the down side, the room was fairly small and the bathroom, in particular the shower, was in need of modernisation.

"nice hotel"

4
23/02/2016

staff were very good and helpful but waitress in lounge was a bit stretched as it was busy and other functions on in a different part of the hotel rooms are looking a bit tired but very clean and tidy

"Genuinely Pet Friendly"

5
22/02/2016

As a dog owner, we often use pet friendly hotels. Unfortunately, many can only be described as tolerant! Landsdowne is definately an exception and genuine. Rooms are clean and comfortable and there is a pet lounge where owners can have a drink or bar meal at reasonable prices. Hotel is on the sea front so not far to take pooch when needed. Highly recommended

"Great Deal"

4
21/02/2016

Celebrating our Silver Wedding Anniversary, we had a lovely double bedroom with sea view. The room was very clean and had all you needed. The bathroom was equally clean but may have benefitted from a new shower hose. We had a 5 course set dinner where the staff were very attentive but not interferring and food was lovely. All in all a lovely hotel with lovely people. Recommended.

"Another happy experience!"

5
21/02/2016

The minute we arrived at the 'Lansdowne. we knew we had made a good choice in choosing them. We were greeted by pleasant and efficient staff who treated us as valued guests, not as just a number.Our wants were quickly dealt with and there was someone to help with the luggage if we needed it. A lift to all floors was available and the room was clean and spacious and we could see the sea. There were several warm and comfortable lounges,tastefully furnished all with sea views.All the food was excellent whether snacks or larger meals,and the menus extensive. the service was quick and everything was well presented.By the end of our stay we could see why this hotel was backed by .Best Western,and we can't wait for our next visit!

"Dog friendly stay?"

4
21/02/2016

We stayed here as weekend break - the hotel itself was very nice . We were checked in by a very friendly lady and our room was lovely with nice sea views .breakfast was lovely with as much as you could eat and friendly waiting staff As well. Only negative is that we chose this hotel As travelling with a dog but found that dogs were only tolerated rather than "dog friendly" the dog friendly lounge was a couple of chairs and a dark room hardly where you would want to sit for a drink! Would stay again if not bringing the mutt !

"Lovely hotel"

5
21/02/2016

We stayed at the Lansdowne for 2 nights. We both loved everything about this hotel. It has a lovely homely atmosphere, the staff were excellent, all friendly and helpful, the room (a sea view) was airy, clean and spacious. Meals were excellent and very good value, breakfast was lovely. It's situated very close to the theatres, within easy walking distance, and right opposite the western lawns and seafront. I really cannot fault the Lansdowne in any way. We will definitely stay here again.

"Wonderfull Break"

5
20/02/2016

We had a very enjoyable two night stay at the Lansdowne Hotel. The staff were very helpful and friendly. The food & service in the dining room was excellent. The sea view bedroom was all we could expect. Also the weather for February though very cold was sunny with blue skies, they must have organised that too.

"Very Pleasant Short Break"

4
20/02/2016

Very homely hotel. Bedroom well furnished and comfortable. Plenty of comfortable lounges to sit and relax. Pleasant light restaurant. Meals very good both in restaurant and bar. All staff friendly & helpful. Will certainly stay again if in area.

"Pleasant surprise"

5
19/02/2016

Just back from an overnight stay. We booked a bargain one night break and didn't know what to expect because we have never been to Eastbourne before. We were pleasantly surprised on arrival at the hotel being checked in by a very pleasant cheerful young lady. Nothing was too much trouble for her. Our allocated room was light and airy and we even had a sea view even though we haven't booked one. The room was light and airy, in good decorative condition and a high standard of cleanliness. The evening meal and breakfast were of excellent quality with very friendly waiting staff. Our only complaint was that the hotel and especially our room were too hot. We will definitely be going back.

"Sunday bliss."

5
17/02/2016

This visit was for a little bliss, I stayed one night only, I am regular visitor to the Lansdowne Hotel. They really enjoy repeat visitors! It was a Sunday, although I was early for check in I was able to have and excellent traditional roast beef diner with all the trimmings. After this I had a walk along the broad walk towards Holywell. The visit did everything I wanted it to do. There is a draw back to writing these good reviews, sometimes the hotel is fully booked!

"Valentines deal"

5
17/02/2016

We booked the hotel for dinner, bed and breakfast on 14th February. The deal was so good we were a little suspicious. We needn't have worried, we thoroughly enjoyed our stay. The hotel is an old, traditional south coast hotel but it was very good value. Our room was immaculately clean and comfortable. We did not have a sea view, but I didn't expect it as those rooms were not available when booking. The whole place was in very good condition and the staff could not have been more helpful. It is obvious that management are active in terms of maintenance and also staff training. We had a four course table d'hôte dinner, presented beautifully and very delicious too, followed by coffee in one of the many lounges. In the morning the breakfast was the traditional english and as tasty as dinner had been the evening before. The clientele were not young, reflecting Eastbourne's reputation I suppose, but this did not matter in the least. We really enjoyed our break and would recommend this hotel for a break on the English south coast.

"Seaside hotel that's faded but still enjoyable."

4
17/02/2016

At first glance this is a slightly tired seaside hotel that certainly had better days. The initial impression is unfair however. It's no boutique hotel - some of it is a bit dated - but it does have excellent staff, good restaurant, comfortable beds, reliable Wi-Fi and BT Sport in the bar. Stayed here for business and wouldn't hesitate to stay again.

"Weekend break was great."

4
15/02/2016

We had a theatre booking for Friday night so decided to make a weekend of it. The sea view room was good, but water pressure on the top floor appears to be a problem, slow filling bath and very low-flow shower. Breakfast still good, stayed in one night for the special Valentines dinner which we really enjoyed, with a substitute claret which was well above average. The friendly staff made the weekend more of a pleasure. The modernisation programme appears to move at a rather gentle pace but the hotel is getting there. We are very likely to visit again.

"A slice of 1960 served in the 21st Century"

4
12/02/2016

Tall corridors and high ceilings characterise this traditional seaside hotel. Many Edwardian touches still hint to why Eastbourne was once the top choice for the south coast holidaymaker. Rooms are now being redecorated sympathetically and so request a preference when booking. Food and service first class. Views over the sea fabulous.

"Pets have their place."

5
10/02/2016

The Lansdown is a prepossessing hotel at the quieter end of town, overlooking the gardens ,the sea and coastline. The welcome was genuine and helpful. The hotel is impeccable with lots of separate lounges with comfy sofas and chairs. Notable was a separate lounge area for pets near to all the hotel amenities, so no dog need be alone in the evening. The bedrooms have comfortable mattresses and bedding. Constant hot water and complementary products are also very welcoming. The breakfast buffet catered to all tastes from fruit and croissants to fully cooked English breakfasts. All in all a wonderful stay and definitely a hotel to revisit.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Zadamarie, Thank you for posting your kind comments and 5 stars on Trip Advisor. I am delighted you commented on the hotel being impeccable, I will pass on your comments to all the staff concerned. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Short break"

4
09/02/2016

Quite a nice hotel, the room we had was nice, we had a lovely sea view, the housekeeping was only average. The restaurant staff were very attentive although we felt the restaurant prices were a little on the high side. A bracing walk into the town centre which is probably about a mile and half away.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear Lucete19, Thank you for posting your kind comments on Trip Advisor. I am very pleased you enjoyed the lovely sea view and attentive restaurant staff's quality service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Special Occasion Lunch"

4
07/02/2016

I booked a special occasion lunch, with this Hotel. They never failed me. Sharon was the manager who was in charge,on this do. She took the time to meet me before,to take a account of everything I wanted,and agreed a menu with the head chief. I was offered and shown a special room,that was ours for the whole time. She even came in on the day to meet and greet us( even though it was her weekend off). We had two waiter,which were very attentive, throughout the whole time. The presentation and food was beautiful to. I would recommend any one,who like that little extra touch, when doing something some special,to use this very attractive seafront Hotel. The Lansdowne Hotel,also do excellent a Vintage Cream Tea. So it's a very YES to the Lansdowne Hotel. Very reasonable to.

"Traditional hotel"

4
07/02/2016

Great location on seafront, traditional old hotel slightly fraying at the edges but clean and comfortable with all the facilities of a more modern hotel. Cosy bar and lounges. Very helpful/welcoming staf, a credit to Best Western. Great 4 course English meal traditionally served by efficient waiters. Good quality buffet breakfast. One of the few affordable hotels we are happy to spend the evening in. Recommended.

Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Dear lud002, Thank you for posting your kind comments on Trip Advisor. I am very pleased you enjoyed your stay, at great value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Enjoyable"

4
05/02/2016

I stay here for work purposes and it does everything I want it to. Good friendly service and clean. Well done! When I booked through late rooms I was not charged extra for moving a night. The decor can do with a face lift but its fine for me.

"Fantastic hotels and views"

4
04/02/2016

We wanted to go for a weekend break to Eastbourne and found this hotel online. It's a great hotel, with a beautiful lobby and lovely rooms. Sea views are fantastic. The location is very central and a short walk to the pier. The hotel staff were extremely friendly and we spoke to a number of other holiday makers who are regulars to the hotel - surely that's a good sign! My only complaint would be that the breakfast, although delicious and practical, was a bit steep for what is was. There are local cafes that also serve all day breakfasts as well as lots of wonderful restaurants nearby. Overall, Lansdowne is highly recommended, and we have already planned to return for our next holiday!

"Good for enjoyable break. We enjoy"

5
04/02/2016

all very satisfactory, we enjoy three or four breaks here a year. Staff always have a smile and are very helpful.The service is good and there is a reasonable variety of eood and drink both in the dining room and from lounge and bar service.Good position, quiet and over looking the sea.We enjoy the Lansdowne very much. Two Old Codgers.

"Old fashioned and in need of a revamp "

3
03/02/2016

Stayed for 2 nights Friday/ Saturday. Hotel was very peaceful and lots of spaces to sit and admire the sea view with a drink. Average age of clientele about 60. Room was basic, shoddy housekeeping, stains and hair on the bed sheets and bathroom clearly hadn't been replaced since the 80s. We also found the room cold due to the fact they switch the heating off at night and were not offered any extra blankets or duvets. Seafront location and proximity to the town is the main selling point of this hotel, however if you want somewhere modern or luxurious look else where. Parking is very tight, only one road that's free all the surrounding roads are pay and disp.

"Excellent as normal"

5
27/01/2016

I visit this hotel once or twice a year, it's getting better and better with each visit. The food has vastly improved I believe they have got a new chef, all the restaurant staff are attentive and on the ball. Reception are very friendly and helpful, The housekeeping team do a brilliant job our room was clean and fresh. The bar food is very tasty and comes quickly but I must mention Helen what can I say, she has the best personality warm and friendly, and nothing is to much trouble for her, all of you keep up the good work. We will be coming back to this amazing hotel Thank you very much, see you all soon

"2-night break with our dog"

5
26/01/2016

Excellent stay - clean & comfortable room and charming and attentive staff. Great breakfasts. Our dog was well provided for, complete with dinner mat and water bowl in our room when we arrived. Also good internet connection at no extra charge.

"One Lansdowne cancelled Christmas – One lovely lunch at The View Hotel - One grazed elbow – No Partridges in Pear Trees"

3
26/01/2016

Having decided a little late in the day to eat Christmas Lunch at a hotel, for a change, it seemed a nice idea to stay in the same place for a really relaxing Christmas Day. “The View” was our original choice but all rooms were full so duly booked the Lansdowne on a Hotel Booking site Checked the Lansdowne's own web site and the only reference to Lunch was a note to ensure that Christmas Lunch Tables were to be booked by December 5th. Remembered this deadline a few days before it expired so called them up. “Can I book a table for Christmas Lunch please? Have you booked the Christmas package? No just the accommodation at this stage. We are fully booked for Christmas Lunch. But we have a reservation for two nights and your site simply says book before 5th December. You don't have the package booked and we are closed for more bookings. Ok so what happens regarding food for residents at lunchtime. You will have to take your meal elsewhere. What if we don't want to eat elsewhere ..what if we want to eat Room Service and go elsewhere in the evening. We won't be offering anything than the Christmas Lunch package that day. No room service. Well that's not very helpful at all. You have a large hotel with lots of space are you really that crammed to the rafters? The kitchen cannot cope with more guests. I'm afraid you will have to go elsewhere” Not a single word of apology and treated like I was an idiot. So immediately rang The View. In a few minutes lunch was all booked (at £5 less per head) and with total efficiency and good grace. Lunch was excellent on the day too so a resounding win for The View. The actual stay at the Lansdowne was ok and the service good but the unhelpful hospitality person was a throw back to the bad old days of hotels. As for the toilet in the room .. so tightly packed was it in the corner of the bathroom right by the sliding door that you could not even extend your elbows without grazing one of them!

"Seaside Hotel"

4
25/01/2016

This hotel is ideally situated along the sea front at Eastbourne. The rooms are very spacious and we had a lovely seaview. The restaurant offers a good choice at a reasonable cost and the dining room is very pleasant. Only one other table of 2 in the restaurant for dinner but probably due to time of y