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Best Western Lansdowne Hotel, Eastbourne

King Edward's Parade, BN21 4EE, Eastbourne, Great Britain - See on a map
Best Western Lansdowne Hotel - Best Western Lansdowne Hotel - Exterior The Best Western Lansdowne Hotel is ideally located in the center of Eastbourne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Be our guest at this charming, family-run, pet-friendly hotel in Eastbourne. The Best Western Lansdowne Hotel enjoys an excellent location on the seafront, with Beachy Head, the South Downs and Brighton all within easy reach. Boasting sea views that stretch across the south coast, it provides the perfect haven. Its traditional, cozy atmosphere will definitely appeal, while the seaside town itself has more than enough character to make your stay a memorable one. From your peaceful seafront hotel in Eastbourne, you'll have ample opportunity to explore this pretty part of the world. East Sussex boasts hidden gems such as Herstmonceux Castle and Battle Abbey, giving the culture vultures amongst our guests the chance to see something new (or old, as the case may be). While the Best Western Lansdowne Hotel itself has plenty to keep you amused, we’re sure you'll find a spot of sea fishing from the pier or a hike in the South Downs hard to resist. Our hotel guests also have access to 18 lock-up garages. Please obtain a parking voucher from the hotel reception.

Best Western

Lansdowne Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1808 guest reviews
NOTE ISSUED
Excellent
853
Very Good
634
Average
202
Poor
69
Terrible
50
REFER TO NOTICE
Business Business
133
Couples Couples
684
Family Family
344
Friends getaway Friends getaway
196
Solo travel Solo travel
126
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Business trip to Eastbourne."

5
User 11/05/2022

This hotel is perfect. It is clean and well decorate and set right on the seafront. The building is old but comes with character. The food is very good and the staff excellent. Very friendly and nothing is too much trouble. It's part of the Best Western group and has three stars from the ÀA. My opinion is they should have given it four stars. A very pleasant stay while I'm working in East Sussex. I wouldn't hesitate to book again. Thank you.

Michael Stevenson, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kevin, thank you for review. I am really pleased you enjoyed your time with us at The Lansdowne. Thank you for highlighting the great team we have at the hotel, they are excellent. I look forward to welcoming you back in the future.

"breakfast"

3
lesban, Chalford. Hill 11/05/2022

We had very poor breakfasts in April with the fried breakfasts served warm with very small quanities of poor quality bacon , runny eggs and very thin toast . The alternative porridge was awful and the croisants diminutive . No side choices of yougurts or fruits .It wasveryh dissapointing made worse by pooor waitering

Michael Stevenson, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lesban Thank you for taking the tine to review the hotel. I am sorry our breakfast offering wasn't to your satisfaction and I have shared your comment with my team. We do have a cold buffet available everyday with a selection of fruits, pastries and yoghurt, I am very sorry of this wasn't pointed out to you. I do hope you will stay with us again in the future.

"very nice hotel"

5
Roger T, London, United Kingdom 03/05/2022

We had a very pleasant stay at the Lansdowne. The staff were very friendly and helpful. We have stayed before and have never been let down. The recent refurb has freshened up the hotel and made it even more pleasant.

Michael Stevenson, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Roger, thank you for taking the time to review the hotel. I was pleased to read you enjoyed your stay and I am delighted you like the newly refurbished areas.

"reunion with friends"

5
User 25/04/2022

excellent facilities, very clean and lovely staff/// the breakfast was really amazing and met the needs of all my friends and the evening meal was also well enjoyed by everyone. my partner and i plus our four friends would most certainly like to come back to the Lansdowne Hotel in the very near future

Michael Stevenson, General Manager at Best Western Lansdowne Hotel, responded to this review
Thank you for your review, I am delighted you enjoyed your stay and look forward to welcoming you back in the future.

"Comfortable Hotel, friendly staff"

4
LyA24, Hertfordshire, United Kingdom 25/04/2022

The hotel had everything we needed for a short stay. Bedroom was a little old fashioned and tired but clean and comfortable. Staff made the stay for us, as everyone was friendly and helpful. The breakfast was disappointing but edible and as it was part of the package we didn't complain. Lounges very pleasant and location is great as opposite the seafront but far enough from the busy are not to be too noisy.

Michael Stevenson, General Manager at Best Western Lansdowne Hotel, responded to this review
Thank you for taking the time to review the hotel following your stay. I am really pleased you enjoyed your visit, the team at the hotel are brilliant and I was pleased to read they helped to enhance your stay. I look forward to welcoming you back in the future.

"Great hotel if you have a dog!"

5
Go557930, London, United Kingdom 22/04/2022

The promenade, walks, town, beach, eateries are all so close to hand. Accommodation is smart, clean and has kettle and tea/coffee making facilities in the room. Great view. Easy parking. Helpful, professional, caring staff with a smile.

"Lovely hotel"

5
lizmatthews45, uk 21/04/2022

We had just one night at this hotel to catch up with friends who were staying there for a few days. What an absolute gem this hotel is! Everywhere was extremely clean and the decor was fantastic. We had dinner and breakfast, both of which were first class. We would most definitely stay there again

"Excellent location and good all round Hotel"

5
MathewG544, London, England, United Kingdom 19/04/2022

I and my wife stayed here for my works night out. A nice clean and comfortable hotel. I had already checked in prior to arrival and the check-in was seamless. We were issued with a £2.00 overnight car park ticket for roadside parking this is heavily discounted for hotel guests. The room was very comfortable as was the bed and a nice hot shower. I would definitely recommend this hotel and stay here again.

"Big Thank You To Zuzana"

4
K5909QQnicholasb, London, United Kingdom 18/04/2022

Big Thank You to Zuzana. She immediately addressed a room issue we had due to construction. Her support made all the difference. She and the rest of the staff were friendly, helpful, and efficient. I am very grateful to Zuzana! Great breakfast dining experience, thank you Rose! The hotel has stunning sea views and a very comfortable lounge. The staff made all the difference.

"Lovely hotel in prime position"

5
984SueJ, London, United Kingdom 15/04/2022

Great little hotel in prime position upgrade to sea view room well worth the money lovely lounges to sit and relax nice gardens across from the hotel and local,shops and restaurants close by easy walk into Eastbourne

"Excellent Wedding Location"

5
User 12/04/2022

If your thinking of getting married in the Sussex area look no further. This hotel provided all that was needed to make the day special. Helpful staff, good quality HOT food and a banging DJ. Oh and it's right on the seafront too.

"Perfect for our needs"

5
danielsadler, Brighton, United Kingdom 11/04/2022

Walked over the South Downs with my daughter. Booked a twin room. Entrance to hotel v smart and welcoming. Checking staff polite. Twin single room very comfortable, very clean, beds very comfortable and bathroom / shower spot on. Perfect for our needs and extremely reasonable rates. Would definitely recommend.

"Amazing food"

4
User 06/04/2022

Lovely hotel, comfortable sea view room, nice staff and just amazing Polish chef who made our stay a pleasure despite some attitude from some of the staff. The staff are very good if there is no events. Sadly you can be forgotten as soon as they have a Gala or birthday party or any events for that matter. We paid for half board and were very pleased with the quality and portion of our breakfast and dinner, simply amazing. The first night the staff treated us really well. The other 2 nights, they had many events going on and would not let us in the main restaurant, we had to wait in the bar lounge and they totally forgot about us! we had to remind them 4 times that we are waiting for our food! ( The bar tender lady was very rude to my friend.) Despite our half board package, one night they asked us to pay for our food! which we had to explain we have already paid. We also had to pay extra £5 for steak!! which I had never seen anywhere else. The gentleman who I guess was their manager, apologized and made sure we have been looked after properly. The location is great. You have to book cleaners to come and clean your room, no daily cleaning in place and you have to put your dirty towel and mugs outside the door to be collected!! TIP: Do NOT go to Bistro Pierre restaurant which is opposite the hotel. Their food is terrible and very expensive. Would we go back? sure, the food is well worth all these minor issues.

"Good old fashioned British hitel"

5
harryfranklinleeds, maidenhead 05/04/2022

Excellent stay at the Landsdowne on an overnight leisure trip Friendly and efficient staff Good value food service available at all times Many lounges to relax in Very large sea facing room with new windows so no noise

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear harryfranklinleeds Thanks for reviewing our hotel. Im happy to read that you had such a good stay with us and that you appreciated the new windows! We hope to see you again soon.

"Lovely staff, great stylish clean rooms"

5
Joanne G, London, United Kingdom 04/04/2022

The staff were particularly helpful when my mother in law had an accident. We were pleasantly surprised that the room we stayed in, although snug, was very clean and pretty. A great breakfast and beautiful sea views.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Joanne G Thanks for your review and Im pleased to read you found the rooms stylish and clean and the staff so helpful. Im sorry to read your mother-in-law had an accident and I hope she is fully recovered now. We hope to see you again soon.

"Afternoon Tea"

3
User 03/04/2022

Booked an afternoon tea for 2, seated in one of the lounges in a window bay, nice comfortable sofas though they could do with a clean. Staff pleasant came & took our drinks preferences quickly. Our afternoon tea food arrived l have had afternoon tea at the Lansdowne quite a few times but this was my friends first, l have to say l was disappointed 4 fingers of sandwiches, four bite sizes pieces of cake, previously had more sandwiches, large pieces of cake, cream horns etc, the scones were delicious though all of which went into one cake stand between us not impressive at all. Then around an hour after our arrival a drinks reception was set up around us!! Exceptional rude why put us in lounge that was going to be set up for a function. All very disappointed your quality of Afternoon Tea has definitely declined!!

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Michelle E Thanks for your review and sorry to read that you were disappointed with your tea. We pride ourselves on our teas at the hotel. Im a bit confused as to why you only got 4 sandwiches between you (if Im reading this correctly ) and assume you paid for 2 afternoon teas. If so each guest should get 4 finger sandwiches each. As far as the cakes, they are bite sized and again 4 pieces per person, plus sandwiches and scones should be value for money? We do change up the cakes so it would not necessarily be the same as you had last time although the same quality should be there. Please email me at cclifford@lansdowne-hotel.co.uk with clarification on the sandwiches etc and if I feel that you have been 'shortchanged' so to speak, I will give you and your friend a complimentary tea. Im not sure what happened re the function either. If you were in the grey lounge then this is used for functions and I would have thought they'd put you in the other lounge if seats were available! Please get in touch. Thanks

"great location"

4
kentee, Manchester, United Kingdom 02/04/2022

fine hotel if a little dated, good sea view, lounges and dining areas quite elegant . Rooms clean but quite basic not serviced unless you request, our tv was quite old and functioned slowly plumbing in need of some maintenance.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear kentee Thanks for your review and I disagree with you saying the hotel is dated seeing that after refurbishing our Restaurant we have now completed the ground floor refurbishments. We are constantly improving and updating the hotel and with 102 rooms and being privately owned this takes time! Our plumbing system has been overhauled a couple of years ago so Im sorry you experienced problems. There have been a couple of comments in one area of the hotel and we are looking into that. We hope to see you again soon.

"Old Favourite"

4
johnash, Mazarron, Spain 22/03/2022

We love this hotel and would always recommend it to anyone looking for a place to stay in Eastbourne. About 3 weeks ago we had to make a quick trip back from Spain to UK to renew a passport. Rather than stay in London we decided to stay in one of our favourite places and get the train up to collect the passport. Despite our praise for this place, there were one or two issues. We'd booked a seaview room but were told we had been upgraded to seaview. Our room was quite small on the 3rd floor (332) and the view somewhat limited, with much of the view blocked by the roof of the bay window below. On questioning this, we were then told we had been upgraded from a "Cosy Room" to a full sized room. Our space was limited so I am not sure how cosy a "Cosy" room is. No matter. We were comfortable and warm despite the inclement weather. This is where this hotel has a big advantage with acres of lounges where one can sit comfortably enjoying a pot of tea! We were told that, unless requested, our room would not be cleaned due to Covid restrictions (we were staying 3 nights so qualified for a clean, which we did request). As the majority of staff were not taking Covid precautions by not wearing masks, we were somewhat bemused by this and, despite our request, the room was not cleaned. If this is a cost-saving measure, which I would fully understand given the difficult times we've all been through, then that would be understandable. The public rooms of the hotel looked beautiful and we guessed they had been re-decorated. In our room, there was no shelf in the shower to put shower gel and shampoo which made for an awkward, even dangerous, showering experience (bending down to retrieve a bottle of shampoo, I knocked the shower control to "scalding" which was not a pleasant experience). The heated towel rail was never on. And there was insufficient shelf space for one's bits and pieces, and another towel rail would have helped. One oddity was that the toilet seat cover was "self closing" but the seat itself wasn't. The lights in the room were generally too bright, and most of varying brightness. My husband has Best Western status and I'm not sure that was acknowledged. Despite these moans, we do love the Lansdowne and will be back for four nights at the beginning of May. Can't wait!

"A place for magical memories"

5
T7036LNmartinr, Bexhill-on-Sea, United Kingdom 22/03/2022

This is my second stay at the Lansdowne, and we had the most magical time. The main lounges have been recently refurbished and have that feeling of elegant luxury - without going over the top. The staff take huge pride in their work and were always friendly and professional. Even in the rooms, the small details show the care that's been taken... A full size kettle. Surfaces in the bathroom and shower to place your wash bag and toiletries (one of biggest hotel gripes). A hook on the bathroom door for your clothes. A hairdryer with - yes! - enough power to actually dry your hair! And a wittily written "to help you enjoy your stay" information card. These touches all add up to give so much more than your average hotel chain. It feels personal.... and it's that personality, in such a beautiful space, that makes it magical and memorable... Oh yes, and don't forget to try the cream teas!!!

"Great position on the front,and quite."

4
SunnyRuislip, London, United Kingdom 21/03/2022

Spent 3 days here, very comfortable room and very quiet. I think it is privately owned so that bit of extra care is given. The dining room was being refurbished when we stayed and should be lovely when finished. Would stay again.

"Great weekend break"

5
User 21/03/2022

Lovely hotel and great staff, breakfast was a real treat as it is served at the table. We ate dinner on one of the nights and it was incredible. Many lounges to sit in and enjoy the sea view whilst relaxing

"Excellent Return after Lockdown"

5
Stephen Robert B, Limoges, France 19/03/2022

So great to be back at The Lansdown for 35th Year! Everything was perfect as usual with caring attentive staff, beautiful lounges, comfortable room, super food in the bar and restaurant. Excellent wine list.

"Excellent bar one little hicup."

4
User 18/03/2022

Excellent except could not get sandwiches at about 5pm. We looked at the room directory which says that the Regency bar can do sandwiches from 12pm to 9pm - see photo. Went to Regency bar and they said no sandwiches after 4.30pm just the main bar menu which was a dinner menu. So we said no possibility of a sandwich or 2 then - and was answered with no - have a nice evening! So a little disgruntled tried the room service by phoning reception and they said no -not after 4.30pm. Luckily they then phoned back and said that they would do them by special arrangement and they were excellent. So in conclusion it would be good if the room directory was changed to avoid confusion or preferably for us the kitchen does what it says on the tin. For us going to shows it is better we have a full lunch then a snack before going out. Cheers Dave and Kim

"Super Stay"

4
diane m, London, United Kingdom 13/03/2022

We stayed here for 2 nights on a Seaside Special offer. We paid extra and upgraded to a sea view executive room. From the moment we arrived until we left all the staff were warm,welcoming and friendly,nothing was to much trouble.Our room was spotless , comfortable and had everything we needed ,the view was beautiful.We enjoyed breakfast and dinner and all the food was tasty, well presented with a good choice.The lounges are a great spot for a drink and to relax.We have been to the Lansdowne several times pre covid and they are always updating and improving the decor so it is fresh and clean. A lovely hotel in a good location with friendly ,professional,welcoming staff adds up to a great stay .One of our favourites and we have booked to return later in the year.

"Staff are usually very pleasant when it comes to Hospitality"

3
YAHWEHTRIP, Eastbourne, United Kingdom 05/03/2022

I stayed here in August last year. Unfortunately, I have had both good and bad experiences previously in this Hotel. I like the Hotel (I like the fact that it has the feel of a warm residential Home as well as a Hotel.) The lounge is clean, inviting and cosy. The down side is that the rooms used to have TV remote controls with Youtube e.t.c options, only to be told that they no longer work. The Hotel can be extremely expensive just for a standard room per night as well. I had a bad experience with a new Night Porter in August when I phoned downstairs for some thing and realised that there was something else I needed, so when he returned I apologised and asked for the other thing and his appalling response was "Why didn't you ask me before?!!!" I was too shocked to say anything at that point so as he went downstairs, I came down moments later absolutely disgusted. I have been having extremely traumatic and stressful times on my own and this is what adds to the stress. The apology was (as always) from another individual on Reception. It is a shame the usual friendly Night Porter was not there.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear YAHWEHTRIP Thanks for your review. I wont go into appologies as I have already received a review from you with the same content last year and appologised then. So Im not too sure why you feel you have to review us about the same complaint 6 months on!?

"Two legs good, four paws perfect"

5
Thoresway, Southampton, United Kingdom 28/02/2022

We had a two night midweek break in February. We had an executive sea view room on the first floor. One of our main reasons for staying at the Landsdowne was their welcoming policy towards dogs. The staff were welcoming and seemed to go out of their way to be kind to our dog. The room was reasonably spacious with two lounge chairs which was good because the dog was not allowed in the public lounges. We were also segregated at meal times when our food was served in either the bar or one of the pet friendly lounges. Unfortunately these are in effect corridors so we were treated to a procession of other guests as we dined. The star feature of the stay was the location with Western Lawns, dual level promenades and beach right outside the front door. This access and sunny weather made a good trip perfect.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Thorseway Thanks for your review of the hotel. Im pleaed that you found us to be welcoming for dogs! The review before yours thought otherwise so its good to read yours! I am considering another pet dining area so watch this space. We hope to see you again soon.

"Dog ‘tolerant' hotel."

4
blueflinders2018, Buckinghamshire, United Kingdom 26/02/2022

Beautiful old Victorian building currently being refurbed. We had an executive sea-view room for a 2 night stay along with our small dog. Perfect location on the seafront to watch storm Eunice whip the waves up. Sadly the windows were too dirty to see much, but that was caused by the storm I would imagine. Our room was lovely with a huge kingsize bed, but the shower was more of a wet room with the water going absolutely everywhere! We didn't really feel the hotel was dog friendly, more dog tolerant, with one single table in the ‘green room' to have dinner (if that's booked you're stuffed!) - with the table too high and the seats too low. The menu for dinner was uninspiring anyway so we found a local pub. Dogs are not allowed in the bar area (except for breakfast) and this could easily be sorted with a small area at the back of the bar being allocated as dog friendly, where you could also have a meal or a drink. There are a number of huge lounges, but again dogs are not allowed in them, even though there is plenty of room to cordon off as a dog friendly area. There is small area with sofas in the main walkway that you can sit in, but everyone is walking past so it's far from ‘cosy' and was occupied by non-dog owning residents anyway. Dogs are allowed to join you in the bar for breakfast, which is a long way from the dining room and meant everything was barely warm including the coffee, when it eventually reached us on both days. There are plenty of local cafes serving breakfasts, so I recommend you use them instead. Parking is a nightmare on the road outside and we got soaked returning after a day out. Lovely hotel, clean room, but not really dog friendly or car friendly.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear blueflinders2018 Thanks for your review. I feel that our hotel is as dog friendly as can be whilst maintaining a balance between people who are not so happy to have dogs too close to them! We even put dog bowls and a doggy goody bag in the rooms so we're hardly not dog tolerent! We can easily set up a dining table in the Green Room or room next to it and the bar is a perfect spot for breakfast and a short walk from the restaurant so food should be hot! I will consider dogs sitting for dinner in the top part of the bar so thanks for mentioning that. Parking is beyond our control but no guest has ever not found a spot even though they might have to walk a little further! We hope you might come again.

"Best Western Lansdowne Eastbourne"

5
phawkins167, Sheerness, United Kingdom 26/02/2022

Great hotel for the price with lovely staff and good facilities. Our room was large, clean and nicely fitted out. The hotel is ust across the road from the shore, and close to a few shops and restaurants. We cannot comment on the restaurant as we didn't use it, but we did have afternoon tea which was good and plentiful. We had a two night stay in a twin bed room.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear phawkins167 Thank you for your reivew. Im happy to read that you found our staff lovely and facilities good. We have some very large and spacious seaview rooms. Its good to read that you enjoyed an afternoon tea in our comfortable lounges. We hope to see you again soon

"Excellent place to stay!"

5
HeatherH927, Ryde, United Kingdom 26/02/2022

We booked an overnight stay as we were going to see a show, this hotel looked great and was super close to the venue so seemed perfect. I booked an executive room with a sea view. Reception staff were super friendly and helpful, they really made you feel welcome! The hotel itself was beautiful, some areas had obviously been revamped and looked amazing! The room was lovely. Very clean and well presented. Amenities were good. It was not quite what I was expecting from seeing initial photos but the decor was tasteful and the bathroom was lovely too. The water was scalding hot so be careful with young children at bath/ shower time! The bed was actually two beds put together which wasn't ideal for us as a couple who like to sleep close to each other. However it was comfortable and the pillows were lush. The breakfast was brilliant! Several courses with local produce and the waiting staff were absolutely superb. Couldn't be happier (or more stuffed!) We would absolutely stay here again in future.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear HeatherH927 Thanks for your great review of our hotel. Im pleased you were so impressed with the decor of which we have done a great deal over the last couple of years with the restaurant now in progress. Sorry about the bed - its actually a zip and link but I have some toppers on order which will make it a better experience! Glad to hear that you had a good nights sleep though! We look forward to seeing you again soon.

"Comfortable"

4
User 25/02/2022

Our stay was comfortable, with a good-sized room and all the amenities we needed, all of which worked. Staff were always available. Food and drink were also available, including late when we arrived. Lovely location.

"Good sandwiches for lunch"

5
Robert3856, Surrey, United Kingdom 25/02/2022

Went into the Lansdowne Hotel for a Guinness and lunch when I was staying at the Grand next door. You can only get sandwiches in the bar for lunch now. The sandwiches that I had were delicious. I was looked after by the lovely Katrina. Message to management, look after her, she is good. I have already booked for a future stay at the Lansdowne Hotel Eastbourne.

"Landsdowne Hotel, always a pleasant stay"

5
User 24/02/2022

I have used the Lansdowne for over 6 years and it has always been an Eastbourne favourite for me. The team are helpful, kind and deliver a high standard of service at all times. Thanks go to Zuzanna, Rose, Helen and the management who always make time to speak with me. I am happy to recomend the Lansdowne as a 'go-to' favourite

"Pleasant atmosphere"

5
Val509, Sharnbrook, United Kingdom 23/02/2022

Stayed here in February . Rooms were excellent, very spacious and food was good. Staff very pleasant. A good location along the front. Parking is along the front also as there is no car park which could be a problem in high season but it was OK at this time

"Don't waste your money"

2
User 23/02/2022

Unfortunately the reception staff here should receive some training in customer service. The room was lovely but the ensuite was completely out of touch, cheaply refurbished and with broken appliances. Next time we'll head down the road

"Large relaxing lounges & friendly staff"

5
User 20/02/2022

All staff were very friendly and helpful. We paid for Seaview rooms which were large and had lovely views over the gardens to the sea. We ate in both the restaurant and bar, and the lounges are lovely for relaxing with a cup of tea in the afternoon. Breakfast is fully table service, and one morning was a bit slow, but its very flexible, could be tailored to each person's taste, in terms of quantity of each item and way the eggs were cooked. Asked for rubber bath mat and extra tea/coffee/milk for my parents room, all swiftly provided.

"Nice but if you feel the cold beware the heating"

4
travelhappyhippy, uk 18/02/2022

Everything was great at first. Hotel lovely, room really nice. Asked for room service menu/ not ready yet. Dinner wasn't great. Battered haddock oily. Salmon not enjoyed by two that ordered it. Steak not nice meat by person that ordered it. Staff attentive though. Where it went very downhill and I do have sympathy with rising prices…… was that the heating was on and then it went off. When I called to ask if it goes off 11pm I was offered a heater and the question avoided. So I sought to clarify if the heating is on? Offered someone to come and look/ daughter was sleeping not a great idea. Brought me a heater. Said they can “boost it” for my room. Said it was on, but it wasn't. I don't think a timer is acceptable, people should be able to have the heating on when they want. Seaside hotels are always a little drafty. I read reviews online ( many many heating issues) I asked a staff member who shall remain anon about if it is turned off, let's just say that after our conversation the heating mysteriously came on again. In the morning breakfast was not great, staff lovely however , we asked for two croissants each to be told we can have one as they are large? Sorry? Took ages. Juice refilled in tiny glass so if you wanted any more the wait was long. Tea stewed. Bacon forgotten therefore came out separately and when it did very very oily. Beans utterly unacceptable - sat there mushed together , barely any sauce. Heating went off again in morning - another difficult conversation and the receptionist was quite rude I admit I hung up on her because with her saying “we can't have the heating on all day every day” and becoming quite angry because she wouldn't give me a straight answer. I felt I was better off somewhere that if you are cold you can heat your room up because this hotel doesn't want to provide that. Or can't and I do have sympathy I really really do but they can't ask you to be cold either!

"Extended weekend away"

4
Colin891616, Twickenham, United Kingdom 17/02/2022

This was to give my wife a break away as a teacher she needs time to recoup, so we find this hotel great to relax in the lounges after spending tin walk-in in area. Staff and food v good, but also good restaurants nearby if feel like a change from eating at hotel

"Excellent hotel"

5
stewartbaskerville, Orpington, United Kingdom 16/02/2022

Excellent hotel Me and my wife stayed at Best Western Landsdowne hotel We were so impressed With this hotel. the rooms were excellent we had a Seaview. the staff were very friendly and professional Especially the restaurant staff

"Lovely stay, staff above and beyond!"

5
Suzanne M, Surrey, United Kingdom 16/02/2022

Stayed here for 3 nights with my mum and 11 year old daughter. Plush and beautiful reception area, the staff are so helpeful and friendly. Would definitely recommend we hqve a huge family room with an en suite on the third floor. Breakfast was lovely and restaurant set up beautifully. Dog friendly which was a great bonus, even had a paper bag with a doggy print, a boneo and poo bags! Every detail is thought of and rooms exceptionally clean and beds so comfy. Will definitely be coming back, thank you!

"Mini-break"

5
k d, Ashford, United Kingdom 14/02/2022

Lovely character hotel, had large sea-view room, clean and well furnished. Restaurant food very good reasonably priced. Location excellent on seafront. Good flat walks along the promenade. Town centre 15 minute walk. Staff exceeded expectations

"A trip to Eastbourne"

5
User 11/02/2022

I stayed for two nights at the Best Western Lansdowne. The sea view was beautiful. The service, cleanliness and overall care was great and the small touches went a long way. I especially appreciated the receptionist remembering who I was. Despite the more classic style furnishings the room had everything I needed to enjoy the stay. I plan to visit again in the future.

"Christmas shopping"

5
DomtravelswithTJ, Dover, United Kingdom 07/02/2022

This time we stayed in a courtyard room as we reserved quite late. The room was ok, had all the basics and was clean. The view was more rubbish bins and buildings than courtyard but to be honest we didnt go to eastbourne to look out the window and i think the price was fair for the room we had. Unfortunatly our electrics went and had to move rooms. This was done around 10.30 in the evening and Andy the night manager moved us extremly quickly and helped with our luggage, he saved the day!! Breakfast was once again wonderful and we cant fault Rose the restaurant supervisor who makes you feel so welcome, and a surprise guest appearance from Andy who was helping out, lovely to see that mgmt do help in all areas. We have stayed here a few times now and was going to look for another place to stay but because of another succesful stay with the expertise and friendliness of Andy and Rose especially, also the work of the other staff, we are back this month and weve reserved an executive room, just because we were shown one one morning and fell in love!! We definantly say this is a very good place to stay in Eastbourne.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Domtravelswith TJ Thank you for your review. Sorry you weren't impressed with the view but it is of course the back of the hotel with a glimpse of the Downs! Unfortunate about the electrics but glad to hear that Andy was so helpful. Andy is our Duty Manager and helps out in all areas - he is an asset to our team :-) Great to hear that you have reserved an executive room for your next stay. You will love the seaviews! We will see you again soon.

"Warm, friendly, great location and more…"

5
MrMCLondon, Basingstoke, United Kingdom 07/02/2022

Warm, welcoming, relaxing hotel with lovely friendly staff, location and views. Stayed in a family suite which was just right (clean, all the facilities, warm, quiet). The views over the Wish tower and to the sea were stunning. Great decor, bathrooms and fully equipped for our short stay. Food was lovely and the breakfasts were amazing. Will definitely be back :)

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear MrMCLondon Thank you for reviewing our hotel. Im happy to read you find the hotel so warm and welcoming which is a credit to our staff. Great to hear you enjoyed the family suite. I hope you found the games room? See you again soon.

"Exceptionally good hotel"

5
southseatennis, Portsmouth, United Kingdom 05/02/2022

The Landsdowne since we have known it – that is for about 10 years – is in a class of its own. It is comfortable, tastefully furnished and impeccably clean. The staff all appear to enjoy working at the Lansdowne and are always ready to be of assistance. All the rooms are good but it is worth paying a small supplement to have a Seaview Room as the windows are large and the views are lovely.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear southseatennis Thank you for reviewing our hotel, and for being such local customers! Im glad you find the hotel to be so comfortable and tastefully furnished. We are constantly upgrading the hotel and we have a focus on bathrooms and rooms this year. I agree its worth paying for a seaview as the views are breathtaking, especially if you get to catch a perfect sunrise! We hope to see you again soon.

"Relaxing weekend"

5
User 03/02/2022

Just returned from a lovely weekend, nothing is any trouble at this hotel the staff are all very kind and friendly. Couldn't be any more helpful setting us up our own table in the lounge so we could bring our dogs, the dogs were also very happy with there sausage for breakfast.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear tradeyt626 Thank you for your review. Im glad you were able to enjoy your break with your dogs. We are indeed pet friendly and always happy to treat our furry friends with a sausage! See you again soon!

"Great value mini break"

5
trudy123471, London, United Kingdom 02/02/2022

The staff were all very welcoming. My room was comfortable and had a lovely view of the sea. The food was good quality. The hotel is spacious and covid measures enhance a sense of safety. All round - it was a very good break.

"Amazing Executive Sea View Room"

5
marymC1300RU, Chatham, United Kingdom 01/02/2022

The booking was simple as was the checking in online. We had a problem that the executive sea view room did not have a bath which we specifically wanted but was rectified instantly. As soon as this was mentioned they related another room for us whilst we had a complimentary coffee. The room was absolutely superb, large, comfortable, well furnished with ample storage. Furnishings were of a very high standard, bed was huge and so comfortable. Bathroom was not huge but very comfortable, hot water constantly and rooms heated very well, which being January we were so pleased of. The views from our room were first class. Cleanliness was 5*. Staff were very attentive and nothing was too much trouble. Dining room and lounges were very comfortable and beautifully bright with views over the sea. A wonderful stay

"Sadly, a Profoundly Disappointing Experience I Wish Never To Repeat."

1
FatherBills, London, United Kingdom 30/01/2022

During the first night I fell to the floor. The mattress and box springs were so old (the label on the box spring says '1996') that there was no longer any support on the edges. Clearly, the hotel already knew this as I discovered that they had placed a piece of MDF board underneath the mattress to support it. Not only did I severely hurt my hip, I ended up with a bloody hand from cutting it on the sharp glass atop the night-stand. The following morning, the Duty Manager (Andy) replaced the mattress, but didn't bother with the box-spring, choosing instead to leave the mdf board as support. I didn't care about the questionable stains on the boxspring, nor the mattress, at least it provided some support. Having had no sleep that night I took a sleeping tablet at 6pm on the second night as I was to celebrate early Mass at 6AM on Sunday morning. To my shock, at 8PM, the walls and floor began reverberating with a loud base beat and blaring sound. I phoned to reception and was told there was a 'party' directly beneath my room, but 'It would end in a few hours.' The receptionist offered to move me. However, I had set out my toiletries for my early morning start, plus was was quite shaky from having taken the sleeping tablet. I declined the move out of an abundance of caution as I was afraid I'd fall as a result of the sleeping tablet. But to my horror, the unabated 'disco' continued until Midnight. By 2am the sleeping tablet had worn off, yet I was still in a bit of a stupor and afraid to try to navigate the move. I think there were signs which portended a less than favourable stay from the very beginning. As I approached my door on first arrival I noticed it was ajar. It could not be shut without forceable action due to expansion and rusty hinges. And, I discovered that the remote for the television wasn't working. I replaced the batteries for the remote with my own. And I used a small canister of oil I had in my bag on the door. Most disappointing was the fact there were no apologies from the hotel, including Andy the Duty manager regarding the aged, stained, broken bed, and not a whisper of a question when I requested a plaster from reception to cover my bleeding hand. Clearly, no one cared. And perhaps more telling is the fact I suspect this was not an unusual occurrence in the hotel. I expected far more of a BW branded hotel. The property is, indeed, clean. However, it is severely shop-worn and in some instances, a further accident waiting to happen.

"Wheelchair user stay with allergies and dog."

4
804rebeccae, Southampton, United Kingdom 29/01/2022

We came to visit with complex allergies, a wheelchair and a dog. The kitchen and wait staff were amazing! Nothing was too much and everything was respected and understood (especially cross contamination) which gave my retired mum huge confidence and she absolutely adored the food. The biggest frustration though was the external lift. It had to be operated by staff. This caused me frustration at times, especially when I wanted to go in. Thankfully it wasn't raining during our visit. Due to the fact that the hotel is an old building, the corridors to the bedroom are very narrow and the lift is not that big (the smaller of the 2 lifts I could not fit my wheelchair into) If my wheelchair had been any larger though, I would not have been able to get into the larger lift or turn into my room. As it was I know I scraped the walls & skirting boards and both in the lift and while turning to get into my room, I had to put my foot rest up and put my legs to the sides of the wheelchair. This is not to say that our visit was an unpleasant one. We had a lovely time and the staff couldn't have been more helpful - in fact I was very nicely told off for coming downstairs by the night person, as I went down to reception to collect some camomile tea bags. He then ran it up to our room. The staff were amazing and couldn't help us enough. The best part of our stay was being able to sit in the green room to have dinner & breakfast. This is because my sisters dog could join us. The dog even had bowls provided, as well as a goodie bag.

"Excellent Value"

5
User 27/01/2022

We picked up a good deal on Travelzoo for a two night break. Unlike so many hotels this one had been very well maintained. Decoration was modern and very clean as were the carpets and furniture. The food was also of a good standard. I tried mushroom soup at lunchtime, it was surprisingly delicious, homemade and tasty. Both breakfast and dinner was also of a good standard. All in all an enjoyable stay. We can recommend.

"Another loverly stay at The Lansdowne Hotel."

5
nitramg, Fleet, United Kingdom 24/01/2022

Another great stay @ The Lansdowne Hotel. We have now stayed at The Lansdowne Hotel quite a few times and on every occasion been very happy with the hotel and the staff. They are without exception polite, helpful and happy and the hotel is always clean warm and comfortable. It is in a great position, on the front overlooking the sea, and only a 15/20 minute walk from the town. The Breakfast is always loverly, with a great choice from the menu, and again Rose and her team make you feel so welcome and nothing is too much trouble. Thank you Rose and please pass all our thanks to all the staff members. Hope to see you all very soon.

"Fabulous two night stay"

5
Gill F, Bicester, United Kingdom 20/01/2022

Thoroughly enjoyed two nights in this clean, comfortable and very well run hotel. Very clean and lovely decor in a great location. Would happily go back very soon. Thank you for the great service. Lovely breakfast too with lovely staff.

"Enjoyable stay..."

5
PhilipF852, Enfield, United Kingdom 20/01/2022

We just spent two nights there with one dinner and two breakfasts. Food acceptable. Room very pleasant with seaview. Beds v comfy. Very quiet at night. Hotel has a very cosy relaxed feel. Staff at dining room, reception and bar all very helpful, obliging and friendly. Other guests also convivial. Would happily stay again

"Weekend away"

5
kandplondon, London, United Kingdom 16/01/2022

Love this hotel! We enjoyed a weekend away here in a spotless sea view room. All the staff were friendly and welcoming and went out of their way to help. Breakfast was fresh and nicely served. Perfect location by the seafront. We will definitely come back again.

"Great for a break"

5
Bob H, Charmouth, United Kingdom 15/01/2022

Staff at this well designed, smart clean and very comfortable are their greatest asset. Well organised, well trained polite cheerful and helpful. Made our break a real pleasure. Breakfasts were particularly good. Covid limited choice for our evening meal but our food was excellent.

"Mrs Knight"

5
User 10/01/2022

Stayed New Year's Eve as a solo guest and the staff were so friendly and welcoming. My room was beautiful over looking the sea so I had the most amazing sunrise view which I made the most of by the short walk over to the beach - then back for a wonderful English breakfast. Would highly recommend this beautiful hotel and it's staff.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Mrs Knight Thank you for your lovely review and im so pleased that you had such a good stay with us (made even better by the sunrise!) We hope that we will see you again soon.

"Delightful find"

5
emmajaner2013, Worthing, United Kingdom 09/01/2022

We got a mega deal on this hotel through Secret Escapes. It did include dinner in first night however due to COVID, this was cancelled. A refund was naturally given. We then boom Bistro Pierre directly opposite, which was suburb. Anyway, this hotel although, only a 3 Star Best Western was exceptional. The rooms are comfortably traditionally furnished, the staff attentive and friendly. The afternoon tea was exceptional. Not all lounge rooms are refurbished. So perhaps still slightly 80s however, still clean and relaxing. Throughly recommend this hotel, for value and good old fashioned comfort.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear emmafaner2013 Thank you for your review and im pleased to see you had such an enjoyable stay. To say you found us to be exceptional is a fantastic compliment and Im glad you found the rooms to be comfortably furnished. All our lounges have been refurbished in the last 3 years and I haven't yet heard that they are 'slightly 80s'! Either way as you know they are all to a high standard, comfortable with great seaviews! We hope to see you back again soon.

"Fabulous staff! Best hotel in Eastbourne!"

5
Sophie N, Eastbourne, United Kingdom 08/01/2022

My family and I have been coming to the Landsdowne for many years and we have just spent a wonderful Christmas there. One of the best things about the Lansdowne hotel is the family feel and fantastic staff each of them giving 100% customer service. Also our dog Bear was treated like a guest! Special mentions go to Paula, Rose, Andy, Luke, Jack & Jack the chef. Thank you so much Catherine & team!

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Sophie N Thank you for your review of our hotel. It was so nice to see you all back again at the hotel and im so pleased that you had such an enjoyable Christmas with us. It was great to meet Bear too and of course as you know we love having dogs in the hotel! We look forward to seeing you again soon.

"Enjoyable New Year's Eve Stay"

4
User 04/01/2022

We attended as a couple within a group of 10 friends and found this hotel very friendly and welcoming. The food was very good in general with the only issue having to wait well over an hour for breakfast on the first morning of our stay. The meal and dance on NYE was excellent and enjoyed by everyone who attended. All in all, a well run and enjoyable Hotel to see in the New Year.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Dave R Thank you for your review of our hotel. Im pleased you found the hotel so friendly and welcoming. Sorry to hear about breakfast - Unfortunately we had a few staff illness. Fantastic to hear you enjoyed your NYE with us so much and of course saw it in in style with us! We hope to see you again soon.

"Another great stay at the Lansdowne"

5
Ian_kemble46, Portsmouth, United Kingdom 24/12/2021

The Lansdowne is a family hotel, managed externally by BW. As such, it has succeeded in maintaining the best of a family hotel. Friendly and courteous staff, investment in the infrastructure - rooms and facilities - and above all a friendly and welcoming atmosphere. We always look forward to returning as it rarely disappoints.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Ian_kemble46 Thank you for your review. Just to let you know that hotel is not managed externally by Best Western. All BW hotels are privately owned and managed. It has been in my family now for 109 years with the owners very active in the hotel with a fantastic management team in place. Im glad you found us so friendly and welcoming and we look forward to seeing you again soon.

"My go-to place"

5
Brenda B, Eastbourne, United Kingdom 23/12/2021

I love this hotel. It's a great location on the seafront, the rooms are comfortable, the staff wonderful, breakfast is included and good. Other meals and amenities are always available. I always stay here when I'm in Eastbourne, which has been fairly frequently.

"Dreadful Christmas lunch"

1
bernadette l, sussex 22/12/2021

Went here for Christmas day lunch in 2019 and it was the worst ever. I've never been served wilted lettuce or a measly pig in blanket without the blanket on a Christmas dinner plate. The service was non existent and the waitress couldn't care less. For the price charged I expected better. Save your time and money and choose somewhere else.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Bernadette1 Wow I'm actually amazed that two years on, you feel it appropriate and fair to write this review and also seemingly try to sabotage our Christmas lunch by trying to put others off. I doubt very much you bothered to say anything at the time and in the light of how tough the last nearly 2 years has been for our industry it's shocking to think you feel the need to write this. For others who might well feel the same as me when reading this, id like to point out that we have a fantastic track record of delivering above and beyond on our food and service. Also to mention we have a new team from head chef to General Manager. Happy Christmas to you!

"The Lansdowne Eastbourne"

5
User 20/12/2021

When staying in Eastbourne, the first choice is always to stay at the Lansdowne. It has superb rooms. The food is excellent and the lounge is so relaxing. All staff are exceptionally friendly and you always get a warm welcome. They even have a very cosy bar where you can take your pouch, but it's very nice to sit in without any pets. The hotel is excellently situated for the bandstand, the downs or the town, whatever takes your fancy. Highly recommended hotel that never, ever disappoints. The beds are very comfortable too - always important.

"An Eastbourne Birthday Break"

5
User 20/12/2021

We were so impressed by our recent stay at the Lansdowne (Eastbourne) we thought it merited a mention on TripAdvisor. The hotel accommodation was immaculate and all parts of the hotel (lounges/restaurant and other communal areas) clean, beautifully decorated and extremely comfortable. All staff were well motivated, professional and courteous. Given the difficulties currently facing the hospitality sector, the staff and management of this hotel really deserve the highest praise.

"Simply the best"

5
IanW131, Maidstone, United Kingdom 17/12/2021

We have stayed in many top hotels all over the world and we like this hotel ,it's very clean and tidy ,in a good state of repair ,excellent food ,good value for money and well trained staff .plus it's a family owned company .

"Best hotel in eastbourne"

5
dalejyoungs46, Norwich, United Kingdom 30/11/2021

Breakfast was amazing (Rose) and all the staff where attentive and poilte j would recommend anyone to visit this hotel the room was fabulous high ceilings very comfortable beds and was very quiet….stunning!!!!! Need I say more :—)

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear dalejyoung46 Thank you for your review of the hotel and mentioning all our lovely staff. Happy to read that you found the room so comfortable with the high ceilings! We hope to see you again soon.

"Great relaxing stay"

5
User 30/11/2021

Service is excellent, food terrific restaurant clean tidy. We had a very relaxing time, the lounges are quiet, comfortable. Easy to park, quiet at night. We had a great twin room with a lovely sea view

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear gsteppel Thank you for your review of the hotel. Fantastic to read that you found the service excellent and the food so good. Wonderful to have been able to have such a relaxing experience in our lounges and enjoyed the seaviews. We look forward to welcoming you back again soon.

"Afternoon Tea with friends"

5
Paul D, London, United Kingdom 25/11/2021

Excellent afternoon tea. The sandwiches were very fresh with a good mixture of fillings and lovely large warm scones. We sat by the window in the lounge which was very comfortable and lovely views over the seafront. The staff were very friendly and efficient. Will definitely go back again.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear PaulD Thank you for reviewing our hotel. Im happy to read you had such an excellent afternoon tea in our comfortable lounges and that you found our staff so friendly and efficient. We hope you will come again soon.

"Great staff, clean rooms and good food"

5
User 24/11/2021

Only nice staff, very competent and available at all times. The rooms were clean and cozy and the food affordable and of good quality. The towncenter and the station are within walking distance which makes it a great place to stay and explore Eastbourne but also have trips to other cities in the area. Definitely would recommend this place!

"Excellent place to stay in Eastbourne"

4
Redwey2, United Kingdom 23/11/2021

Our second visit to this hotel. Made up of several original townhouses acquired and added over the years the Landsdowne has a comfortable grandeur in it's public rooms but also has real heart, coming from the staff who do go out of their way to make you feel welcome. We had a comfortable twin room, which turned out to be a good size. Things are a little different at the moment due to covid. Room staff will not routinely make your room up unless you specifically ask for them to do so. There's the usual tea and coffee in the rooms. Breakfast is limited currently but done well - various permutations of eggs and full cooked breakfast including a veggie option. There's a restaurant for the evenings if you want to do the traditional dinner, but there's also a bar on the ground floor which does basic bar meals. We can also recommend the afternoon tea which is served in a nice lounge. It's located a little past the Wish Tower on the sea front but is only a short walk from the Towner Gallery, the theatres, and the town.

"Charming"

5
User 23/11/2021

We stayed at the Best Western Lansdowne Hotel recently. Throughout our stay, the service was excellent. The hotel has an old world charm that it retains without trying too hard. The staff were friendly, professional and helpful. Good sized room, quiet, well appointed with an engaging sea view. Well worth a visit.

"Great location, great place to stay, great staff"

5
gillyc33, Wadhurst, United Kingdom 21/11/2021

Just returned from a one night stay with my three children for us girls to do a Chrtistmas shopping trip. The hotel is set in the quieter end of Eastbourne within easy walking distance of the main town. Directly opposite the hotel is the sea front with lots of places to stop and have a coffee or eat out. Our rooms were both sea facing with wonderful views. The hotel is warm and cosy and so clean with lots of places to sit and just relax with a coffee as there are several lounges. Breakfast there were lots of different choices and all the food was excellent. This is my second visit within one month! Would highly recommend and see there are offers in December right round to February we will be back for sure.

"Short break"

5
User 16/11/2021

Excellent hotel, with a high quality refurbishment. Good location with easy parking nearby. Great food, and friendly helpful staff. Very good value short break. Firt time in Eastbourne but will be returning to this hotel regularly now.

"Great seafront hotel in Eastbourne"

4
User 09/11/2021

Lovely, dog friendly, seafront hotel with many refurbished rooms and great service. Comfortable and welcoming with plenty of room throughout for small and large groups of all ages. Our stay was made better by the unexpected warm, sunny weather in November!

"GOOD IN PARTS"

3
TheMaldonTrippers416, Maldon, United Kingdom 09/11/2021

We spent three nights at the Lansdowne Hotel last week. Our bedroom - a standard double with a sea view - was clean, comfortable and spacious. The setting was superb, with a fine view over the sea front and out to sea. The decor of our an suite bathroom was slightly tired and the shower over the bath proved no more than adequate. A summary of our food experience is that the Lansdowne does no more than what is says on the tin, as a typical 3 star hotel in a large seaside resort. We had dinner on the first night, which was OK but not memorable. My wife. hoping to order a prawn dish without chilli, to which she has an allergy, was surprised to be advised that the prawns were marinaded in chilli and could not be served otherwise. There must be many who are either allergic to spicy dishes or who simply do not like them. For what we ordered we thought the bill was expensive. Breakfasts on the whole were rather disappointing, the bacon seemingly cooked in the oven and tending to be stewed and not at all crispy. An order for grilled killer resulted in one small fillet on the plate, a portion mean in size. However, we had no complaints about the service, since we found the waiting staff friendly, courteous, and they work hard and efficiently. Overall, we were slightly underwhelmed by our stay and would not therefore consider returning to the hotel.

"Another amazing stay"

5
Jane H, Huntingdon, United Kingdom 07/11/2021

We have stayed here before around three years ago. The hotel has started a refurbishment programme, the style of which was very much in keeping with the grandeur of the building. Beautiful colours and furnishings had been used. The restaurant was clean and well organised, staff were very attentive and helpful. The restaurant manager "Rose" kept everything in ship shape order. The breakfast choices were many and varied. The 2 course dinner options were great value. We had a lovely afternoon tea served in one of the many lounges, it was delicious and beautifully presented. The food was excellent. It was also very refreshing to see the Hotel Manager walking around and conversing with the guests throughout the day. The room we stayed in had a sea view, was large with high ceilings. Comfortable furnishings and blackout curtains. The shower room was compact but clean with plenty of towels and good quality toiletry's. We thoroughly enjoyed our stay and will definitely be back.

"Outstanding"

5
User 30/10/2021

I enjoyed my 4-night stay at the Lansdowne where the service is exceptional. The room was spotless and pristine in all respects. Breakfasts were comprehensive and speedily served. All in all, I unreservedly recomend the Lansdowne for a top-notch hotel experience.

"Friendly, good food, enjoyable stay"

5
User 29/10/2021

Staff were extremely capable and efficient, helpful and friendly and very welcoming. Food excellent and well presented. Rooms very comfortable with superb views and adequate sitting room area with desk space and TV. At least two Lounge areas extremely comfortable with superb views from large bay windows. Bar and service area also well placed and pleasant.

"Snobby 3* staff,"

1
John P, London, United Kingdom 28/10/2021

The staff seemed only interested in afternoon tea people, the mattress was un sleep-able in, must be 30 years old. Hotel so hot I thought I was in an oven, being roasted. Breakfast times a joke. as normal Covet is to blame for bad service. Very poor 3 * hotel. Lastly the staff seem to make up the rules as they go along.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear John P, if you look back over our reviews you will see that the majority of our positive comments are about our staff so I don't understand your word 'snobby' at all?! Thanks for drawing our attention to the mattress and I appologise if it was not up to scratch. We've a large order of new mattresses coming to us soon. Covid is a huge factor in the way we run our business as it is with all businesses! We can't seem to win! Either we're not doing enough or our measures to protect guests are complained about. Breakfast slots are essential anyway due to the volume of people and service standards.

"Great location and value - but awful mattress"

3
PeterHillsLewes, Lewes, United Kingdom 27/10/2021

Stayed here one night as I was attending a music concert at the nearby Congrsss Theatre. Very good price compared to other local hotels bearing in mind it was school half term. Paid a little extra for a Sea View Single Room and pleasantly surprised to find a really nice room of decent size. Usual amenities and even a proper bath with shower rather than the more common tiny cubicle. Water pressure great and instant hot water so it seems the problems some other guests have expereienced have been resolved. Nice fluffy towels too. Rating would have been higher, but for the awful mattress. Soft, sagging and you could feel the metal structure as the padding had given up.. Had I discovered this on arrival I would have asked for a room swap, but wasn't aware as to how bad mattress was until settling down for the night. It has obviously seen better days and really should have been replaced long ago. A good night's sleep is one of the most important things for a hotel stay, and I have to say this was the worst mattress I have ever encountered in over 300 hotels in UK and overseas. Room 136 is to be avoided until mattress replaced. Hopefully, for the sake of other guests management will try this bed for themselves and see just how bad it is. I would certainly return here, but would carefully check mattress on arrival to ensure it isn't fit for the dump! Friendly staff and great location.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear PeterHillsLewes Thanks for your review and your positive comments regarding the room. I sorry you had a bad experience re the mattress in your room however I appreciate your mentioning it. We have a large order of new mattresses on its way to us. Now we are getting quieter and are able to do thorough checks on rooms we're confident all mattresses will be replaced where needed. We hope to see you again soon, hopefully in a room with a new mattress!

"Poor Covid measures and unacceptable waiting times at breakfast."

2
mad472018, London, United Kingdom 26/10/2021

Apart from providing hand gel, there were no Covid safety measures in place. No staff wore masks, and guests were not encouraged to do so, at a time when all other indoor spaces such as shops were doing so. Also the hotel insisted everyone book at 7, 8, 9 or 10am for breakfasts, but faced with 70+ guests arriving for breakfast at 8am, and only one chef, my hot food took 1 hour 15 minutes to arrive.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear mad472018 Thanks for reviewing our hotel. I don't agree with what you say about 'poor covid measures' we have maintained many of these from the start of the pandemic including screens up at reception, no staff entering rooms once guests have checked in (guests request renewal of supplies to reception and they are left outside room) extra cleaning of public areas, hand sanitising stations. We got rid of the one way system as guests did not adhere to it. Staff do not have to wear masks at present and most guests are happy with this as we are in hospitality and to see a face makes a difference to many guests! However, whos to say this wont come back into play at some point soon? You mention the time slots - again covid measures and again some guests do not come down at the allocated time which in turn causes delays. Im also aware of some staffing issues last week so I can only apologise for the lengthy delay of your breakfast. I hope you can now see that we are doing all we can at present and the majority of guests feed back to us that they are happy with the measures we have in place.

"Autumn visit"

5
User 26/10/2021

We stayed at the Lansdowne hotel recently and had a an excellent stay. Lovely sea view room, with plenty of space. Whilst the bedroom and facilities were a little tired.....the staff were consistently excellent. Worked hard to make our stay pleasant whether that was the reception staff, bar staff or restaurant staff - without fail all were excellent.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear I1657VWjamesl Thank you for your review and its great to read you had an 'excellent' stay with us. Im happy to read you found the staff excellent too and acknowledged their hard work. We do indeed have a wonderful team of staff and Ill feed back your comments to them. We hope to see you again soon.

"Lovely stay"

5
User 22/10/2021

I love this hotel especially the position next to the west lawns. Short walk to town, round the corner from the theatre and offer voucher for parking. My only worry was about being a large hotel and noise at night, but absolutely nothing after 9:30. Will definitely stay again.

"Comfortable and competently run establishment"

4
cheepskate, saarfen-d'on-sea 20/10/2021

This (Edwardian era?) hotel is located at the west end of town away from the centre, pier etc but across a greensward to the beach. We stayed two nights on a dinner B&B package in gloomy and rainy October. Parking was no problem with a surprisingly large number of Blue Badge spaces on the seafront road close to the hotel entrance (hmm!). For more mobile visitors the hotel provides permits at an amazingly cheap cost. Public areas are excellent with comfortable sofas in bay windows with views toward the sea in several (5 or 6?) lounges of varying sizes. Access to the residential floors is by stairs or two passenger lifts. Our chosen room was a Standard Twin, furnished and of adequate size for a short stay at the back of the hotel. OK, a view of garages and dumpsters may not be ideal, but aside from Thursday morning (bin day?) it was blissfully quiet at night. We had a couple of detail issues with the room - no shower mat & thermostat not working/stuck, which were sorted within minutes or hours in both cases after reporting to reception. Two things which could not been seen to immediately, however, were the broken latches of the window, so it could not be completely closed, and the TV which could only be watched if positioned across the doorway to the bathroom. Not an issue for us, but some might think this important. Our meal experience was variable. If staying again, we would probably choose to eat out although I have no criticism of the Lansdowne Burger, and service was always excellent. This was also true for breakfast. On the first morning, every aspect was superb. On day two, not so good for us and for other guests. My guess is lack of staff, but orders, including ours, were forgotten or muddled, and people not served in reasonable time or at all. Many of the staff were clearly inexperienced and/or not adequately directed. Perhaps this was a "bad day". After an otherwise very agreeable stay this was a bad note to leave on. However the overall experience was very good and we would gladly return.

"Great pet friendly hotel"

4
User 17/10/2021

I thought that taking a dog with us could mean we would be relegated to the tatty rooms. Simply not the case! Our room was a decent size with armchairs and coffee table and a lovely sea view. Bed linen was fresh and pure white (the hotel does request that dogs should not get on the bed but even so, I thought pure white linen would have been a risk too far). Small but adequate bathroom and soft white towels. Dog bowls and a welcome Bonio provided. Dog friendly lounges we're comfortable and in no way less comfortable than the other rooms. Breakfast was excellent and again the dog was allowed to join us. Lovely friendly and helpful staff mae our stay delightful. Would not hesitate to go back again.

"Communal areas are good, bedrooms need a refurb."

3
User 15/10/2021

excellent location for dogs, large green area opposite hotel and breakfast can be taken in the bar area with the dogs. 2 areas with sofas/chairs where dogs are allowed. French restaurant opposite where dogs allowed on the terrace. Staff are friendly, professional and helpful. Dogs are £15 per night so 2 cost £90 for 3 nights. The allocated pet friendly rooms,although standard doubles, are small and need a refurb, all a bit old fashioned and tatty. The bed was fine and Bathroom also ok.

"Almost 10/10"

4
Colin B, Peterborough, United Kingdom 14/10/2021

Our 4th visit to this hotel. On arrival it looked clean and smart and welcoming, unlike several others along the seafront. Inside as usual it was clean and well maintained, the bedroom was likewise with a really comfy bed and huge fluffy towels. The staff are polite efficient and helpful. The staff at breakfast were very young, but were likewise The lounges ( and there are several) are really smart and comfy. The food in the bar was excellent, in quantity, quality and presentation. The reason I didn't score it 10/10 were as follows. 1. In my book 1 rasher of bacon doth not make a cooked breakfast, 2. Having a dog/dogs barking outside our bedroom door at 07.00hrs is not on 3. On checking out, the girl on Reception was very sharp, with none of the usual "Has everything been alright for you or have you had a good stay. She seriously needs to attend a course on Customer Management. But otherwise a fantastic stay, must return sooner than our previous visit.

"Excellent stay"

5
PatriciaM_11, Folkestone, United Kingdom 08/10/2021

We stayed for two nights, first time in Eastbourne. We had a sea view room - nice high ceiling, decent size, large comfortable bed. Bathroom a bit basic but ok. The public rooms look freshly refurbished and are very attractive. We liked the old photos of the hotel on display. Because of Covid measures we had our first breakfast in the bar, which was fairly uncomfortable as the table was too small - we had to put things on the floor. However, the second morning we had a window table in the room next to the dining room which was perfect - so we went from zero to hero! Breakfast was fine. Lots of nearby restaurants in the evening. All the staff we met were friendly and helpful. While only a short stay, we really enjoyed ourselves and will definitely return.

"Thank you for a delightful stay!"

4
User 08/10/2021

We had three lovely nights at the Lansdowne Hotel. Special thanks to the restaurant team, led by the friendly Rose and Dora, who made us feel so welcome. The location of the hotel is perfect, right on the sea front. The evening meal was superb. Parking is easy, on-street with permits from the hotel. The beds were comfortable and the sea-view was spectacular.

"Short stay"

5
KimU76, Lewes, United Kingdom 04/10/2021

Had a weekend trip with my husband. We had the Evening meal and wine all very nice and great service. Room and bed excellent. Breakfast great had afternoon tea was just what was needed. To relax and recharge batteries

"Lazy Stay at the Lansdowne"

5
sarahbella2021, London, United Kingdom 04/10/2021

Just what I needed - a chance to relax and catch up with a friend, I last saw pre-pandemic. I had not stayed at the Lansdowne before, but will definitely be back. Very friendly staff created a great atmosphere and with the dinner, B&B package it was great value too.

"Recommended"

5
User 28/09/2021

We enjoyed staying in this hotel. The staff and rooms were high quality and the restaurant and bar were of high quality throughout our stay. We look forward to returning to this hotel, it is on the seafront.

"Think others stayed at a different Lansdowne Hotel!"

3
User 22/09/2021

Good location. Would like to know how they grade their rooms; we had two Executive rooms, one was good the other half the size and the shower room like a black hole but main complaint was the food. The meals in the evenings we found pretty inedible and when we complained we were refunded with no argument, obviously something that happens often.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear janetnG5780RJ Thank you for your review of our hotel. All of our Executive rooms are of a similar size - give or take, so I can not think which room in that category would be half the size!? As far as a black hole, Im afraid you have lost me there too! Im sorry you felt that the food was 'inedible', this is simply not true and in the light of the staff shortages across hospitality as a whole I am immensely proud how well our team have done to deliver consistently good food to our customers across the board. Contrary to what you say about being refunding easily as it probably 'happens often', it is quite the opposite as we rarely refund customers as we never have this problem!

"Lovely staff unsleepable hotel"

1
522suzied, Eastcote, United Kingdom 19/09/2021

When I looked for a hotel I wanted 4 things. 1 breakfast in the room ( I get anxiety about going in to restaurants that I don't know) 2 private bathroom, 3 sea view and 4 parking This place came up and ticked all 4 boxes Pros: lovely sea view, amazing staff and found a parking space a stones throw away for just £2 a day Cons: told 2 days before we were due to stay that there was a carnival to go on outside our hotel so if we parked there we couldn't move for the Saturday. OK so we changed put plans and decided to watch the carnival. Not so much a carnival but half hour of begging. 1 marching band followed but a dozen charities and roughly 500 people shaking buckets at you. Room was very dated, the private bathroom had a broken toilet seat and loo roll holder. Very narrow bath. The bed was unsleepable. Rock hard mattress leading to 2 days on about 6 hours sleep. Totally ruined the weekend. On Sunday we left by 7.30. The windows were open when we got there but had to shut them at night because of external noise. That was easier said than done. 2 out of 3 were broken and wouldn't shut. Now the breakfast in the room that was advertised. Nope. Apparently they were too busy to offer that service, it was also mentioned that it was available on the room key/case so had to look for a local cafe. All in all a waste of a weekend and £360 quid, not including petrol ...

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear 522suzied, I have just responded to your review of our hotel on google, Ill respond to you now on here too. The toilet seat and toilet roll holder I apologise for it should have been picked up on. These things are rarely missed as I have a very good team so that was an unfortunate error. Im also sorry you thought the room was dated. We have a rolling refurbishment program and as Im sure you can imagine, with the year we have just had this came to an abrupt holt! I am picking up on this again in the next few weeks. I will point out that we are privately owned and with 102 rooms to get round these things take time and money. You didn't mention on your google review the issues you had with the carnival and that is something that is simply beyond our control! The actual carnival going passed the hotel would only have lasted for several minutes so it simply was not something that disrupted any of our guests. The mattress is perhaps your opinion - mattress comfort can be very subjective. We have had no other complaints to date. As far as the windows, I will look into this but sometimes they just need adjustment. As far as us not being able to offer you breakfast, you are right about us being 'too busy'. When you book Room Only, we do not guarantee anywhere that we can provide breakfast. With staffing as it is at the moment we must ensure that those who have booked and payed for breakfast get a good service.

"Another wonderful stay"

5
Minkymonkey, London 18/09/2021

This is the third time I have stayed here and ut won't be the last. Room was comfortable with excellent sea views. Due to covid restrictions my room was not cleaned,but that was fine by me.If you left your rubbish outside the door it was taken away. Breakfast was excellent with a good choice of hot and cold food. Friendly staff

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Minkymonkey Thank yo for your review of our hotel and of course for coming back for a 3rd visit! Im happy to read that you found the room comfortable and you enjoyed the sea views as well as the breakfast. We look forward to having you here again soon.

"Fantastic stay at The Lansdowne"

5
Susan L, Norwich, United Kingdom 18/09/2021

Great location, very close to the beach, shops, theatre and restaurants. Very comfortable and relaxing hotel. The hotel has been recently refurbished and looks lovely. Delicious breakfast and friendly staff.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Susan L Thank you for your review of the hotel. We do indeed have a great location and im glad you found your stay so relaxing. We hope to see you again soon.

"Excellent stay"

5
691lyndaf, Kent 15/09/2021

Our seventh years staying at The Lansdowne Hotel a good all round hotel warm and friendly, with two large lounges to sit in the evening, and a well stocked bar. The staff are very friendly the food was excellent the beds are very comfortable overall a great stay.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear 691yndaf Thank you for your review. And thank you for your loyalty over these last 7 years! Its great to read that you found the hotel warm and friendly, the food excellent and the beds comfy! We look forward to welcoming you back again soon.

"Do not waste your money!! "

2
Kat59623, United Kingdom 12/09/2021

It cost us a small fortune but sadly the quality and the hotel standar were not what we expected at all. The room was seriously outdated, the walls were partially painted and looked really pathetic. Uneven floor and very poor cleaning service (read: no cleaning). The biggest downside was a breakfast. Absolutely horrible especially scrambled eggs and bacon. We stayed there for 5 nights and every single day we fought for parking space. It was almost impossible to find one!! We've wasted so much time on this. The only pros were people working in the hotel, very polite and helpful. Also we got a parking discount. It cost us only £2 per day. Never again - not recommended!

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Kat59623 Thank you for your review and having looked at the bookings for 5 nights in the room you were in, the only booking of that length of time was over the Bank Holiday weekend in August. If this is the case then you will find it had to park like everyone else in the surrounding areas but unfortunately that is out of our control! As far as the room, I agree the painting on the walls is slightly patchy. I can only assume that to cover up marks on the wall whilst we were busy we had to do a quick job and possibly the paint didn't quite match. I have made a note to get the room decorated. The room itself doesn't look great in your pictures with an unmade bed etc, but the seaview is second to none, there is a new carpet in there and due to the age of the building the floor might be very slightly uneven in areas! We do communicate to guests before their arrival that we have reduced cleaning services and many guests are happy due to Covid that they don't have anyone else in the room during their stay. We do promptly replenish anything the guests requests during their stay and if requested we will service the room. As far as the breakfast, Im sorry that you felt like this but we usually have such positive comments about breakfast. On the positive side its great to hear that one of the most important things - our staff and customer service, was noted as being very good!

"Outstanding for a 3 * hotel"

5
User 12/09/2021

This was our 3rd visit here. It's a lovely comfortable and clean hotel. It's suitable for those with mobility issues. There's a lift for wheelchairs and scooters outside, and 2 lifts to bedrooms. We chose a sea facing room. Staff are friendly and helpful. We'll be back!

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Sightseer44825374730 Thank you for your review and we are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.

"Quality Chef needed"

3
User 11/09/2021

Stayed for four nights, enjoyed the break, but food not up to scratch. Needs much improvements in the kitchen. On each of my four nights, I had problems such as salmon cooked on outside, frozen in the middle, burnt burger, cold toasted sandwiches. Chips were ok. Has a sea-view room but bed not very comfortable as slanted and kept falling out. Also very noisy pipes, when toilets flush above and below. Needs refurbishment in the rooms. Downstairs looks very modern but upstairs not so. Tom our waiter made our stay enjoyable. Jewel in Eastbourne, Tom I mean.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Camper461540 Thank you for your review. I am sorry to read your comments on the food. We have had many very positive comments over the course of the summer season despite the staff shortages in the kitchen that we have faced. Did you mention this to the manager on duty at the time? Either way, Im very sorry that you had this experience and it really is not the norm here. As far as your bed, that seems extreme that it was so slanted that you fell out of the bed - I can't think of any of our beds that would be unsafe for guests to sleep in. We have an ongoing refurbishment program and we will be starting this up again after the long period being shut without income and then a very busy season. I do believe however that all our rooms are clean and well maintained even if they are the slightly older style. Thank you for the kind comments re Tom our waiter - I will pass this on to him. We hope that despite some problems you will try us again in the future.

"Wonderful staff"

5
Rachel E, Oldham, United Kingdom 11/09/2021

We were travelling with my elderly parents and this was a perfect location, with beautiful sea views. The atmosphere in the hotel was relaxed but with quietly very attentive, friendly staff. Every single staff member from cleaners to bar/restaurant and reception had the same professional and patient attitude, which really made the holiday.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Rachel E Thank you for your review and we are pleased that you enjoyed the location so much and you were able to relax. We are very proud of our team here and its lovely that you mention how professional they all are. We hope to see you again soon.

"Lovely, traditional seaside hotel with character"

4
NDBG71, St. Albans, United Kingdom 10/09/2021

Hubby and I booked a five-night getaway by the sea and were lucky enough to have wonderful weather throughout the entire stay! The Lansdowne Hotel is not a trendy, faceless hotel (thankfully) and it seems a good choice for meetings and celebrations. It seems to cater for the more mature and discerning guest and we didn't see a single child. Lovely! Good points first: the beds are so comfortable (not like those hard, orthopaedic things) that we overslept every day, the fan in the room was a welcome addition in the hot weather, the hotel is far enough away from the pier and bandstand to be quiet at night, the staff was friendly, happy and efficient, the hotel is pet-friendly and there is a decent selection of gins. Not-so-good points: the shower was too hot on its minimum setting, there was an odd smell in our room (either feet or wet dog - we couldn't decide), the Wi-Fi signal was absolutely naff and we didn't see any dogs! Parking can be a little tricky, but that's not the fault of the hotel - parking tickets are only £2 each from Reception and these let you park in Zone H, which is more or less both sides of the road, until 11am the next day. If you enjoy a sightseeing bus, the bus stop is close by on the other side of the road, opposite The Grand, and the 24-hour tickets cost £10 per adult. For my fellow foodies, there are some restaurants within strolling distance; Sabaidee Thai and Rosetto Italian restaurants were simply amazing. The bandstand often has a concert of some type on and the pier was being renovated, so hopefully that will end up with some good entertainment or shops (the gift shop on the pier was good). Finally, everyone should stroll down the road and visit the Eastbourne Lifeboat Museum, then buy lots of goodies from its shop to help support the RNLI!

"Wonderful traditional hotel experience at the British seaside"

4
User 09/09/2021

Great location, great staff, perfect for older people. I would definitely stay again. Sea view and fantastic weather couldn't ask for more. Great restaurant on seafront in walking distance too and bus stop with open top bus tour just opposite.

"Great location & good service"

4
User 09/09/2021

The room was fairly basic but comfortable. We were disappointed by the food in the restaurant as the food was delivered to the table seemingly unchecked. Some of it was burned and quite overcooked. Service though was good and the front of house staff did go to measures to apologise and compensate for our dissatisfaction. It's a shame though someone in the kitchen needs to take responsibility to ensure the food is to the same standard as the high service in the hotel.

"Lovely old fashioned Hotel"

5
Jackie B, Bedfordshire, United Kingdom 08/09/2021

We spent a lovely night with Dinner and Breakfast last weekend. The Hotel still has that old fashioned Luxury and character and the room was lovely and big. All facilities were adequate, although the bathroom was in need of updating. The bed was really comfortable and big (thank goodness) something that modern Hotels lack. The food was spot on both for Dinner and Breakfast and it was so nice to have proper Silver Service waiting and linen napkins. People might think this odd but it was absolutely a delight. We will be returning next year.

"lovely stay in a lovely hotel in a lovely location"

4
john p, Chadderton, United Kingdom 07/09/2021

Myself and my wife Susan have just returned home after a at this hotel . We stayed there last year and enjoyed it so much were keen to stay there again. Would it match our expectations , it certainly did and was even better than we hoped for . From checking in to checking out everything was superb. We booked a double sea view room and thought the view was fantastic , almost facing the big wheel looking out to sea , we were not disappointed. We chose the nine o,clock sitting for breakfast which was in a bright and airy room , the staff were friendly , the service was excellent as was the choice of food on offer , everything and more than anyone could ask for. Quite simply, we had a fantastic stay at this hotel and when next in Eastbourne there,s only one hotel we will head for , yes , Best Western Lansdowne.

"Great location"

4
Ange R, Dover, United Kingdom 02/09/2021

Very large hotel overlooking the sea, pleasant enough though a bit old fashioned, room was hobbit sized but clean and comfortable, had a meal here in the evening arrived quickly. Parking is opposite the hotel on street they provide discount vouchers £2 for 24 hours excellent value.

"Great view with the sea view room"

4
User 02/09/2021

It's a nice and clean hotel with great sea view with the sea view room. But the decor of the room are pretty old and the fan in the toilet was not working. Good location, free parking are a few streets alway, not too far.

"Both very poor and good experiences in a lovely Hotel"

2
YAHWEHTRIP, Eastbourne, United Kingdom 01/09/2021

This Hotel is very expensive for a one night stay alone. Like many Eastbourne Hotels, I have stayed here before but not reviewed it. The staff in the restaurant are very friendly and polite. There are two Waiters I particularly like. There was once a young woman behind reception who very kindly offered to put my letter to the Local MP through his door. She was concerned for me (but this was all to no avail of course and the staff in the MP Office were abusive and hung up on me when I phoned on behalf of myself and an elderly exploited guest at another Hotel.) That was a few years ago. Unfortunately on this occasion I had to make a complaint about a night Porter. I phoned and asked for ice and whilst the Night Porter went to bring me an ice bucket (I told him I still had the jug up here if he needed it) and at the same time I realised I had also run out of milk so when he appeared at the door, expecting him to take the old jug, I apologised and asked for some milk as well. He reacted like a school boy with bad attitude and asked why didn't say so before because it meant he had to go back downstairs!!! I was already very ill and in a very bad way as it was so I immediately went downstairs very angry. The man I spoke to had no idea what I was talking about. I brought this up upon checking out when I spoke to a member of staff to pass onto the Manageress. I explained that I had paid an awful lot of money just for a one night stay (for that price I would usually want a bit of luxury.) People in Eastbourne are notoriously rude though so it never comes as any surprise. The TV remote has an option to use the Internet and Youtube on the TV but it does not work!!! If the option is there then it should work as that is an extra service I am paying for. The Hotel is quite nice but for the price one pays, one expects this.

"Mixed review"

3
User 28/08/2021

The hotel itself was nice enough. Good breakfast. Nice room.. down side was irritable staff. Room service for a couple of hot chocolates and desserts was too much... asked to go to the bar to collect and pay for..not a problem, . Whilst in the bar we ordered a couple of bowls of chips. Chips were dropped by the female staff member..not a problem , I cleared them up whilst they were replaced.. I asked for some vinegar to which I was spoken to like a child and made v clear I was apparently being too demanding. It made the kids very uncomfortable and was not acceptable.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Jessicafairhurst2014 Thank you for your review and Im sorry to read that staff members came across as 'irritable'. It surprises me as one of our biggest compliments from guests is now friendly and caring our staff are. It seems on this occasion that you didn't experience the excellent customer service we normally give and I do hope that you will see this as a one off and come and stay with us again.

"Lovely Hotel"

5
User 26/08/2021

At first thought price was high - shopped around and after Deffo value for money. Breakfast would recommend kippers, 2 boiled eggs with Hash browns, toast and hot chocolate. The best. Family of 8 all appreciated the hospitality.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear C1683ZGkathyj Thank you for your review. Prices are led by the market and as you know the demand is high this summer with a surge in staycations. Its great to read that you and your family enjoyed your stay and we look forward to seeing you again soon

"A wonderful few days spent The Lansdowne again"

5
ChellyT62, Surrey, United Kingdom 25/08/2021

We usually come to the Lansdowne at least four times a year but usually only just for the odd weekend or during half term as we are teachers. We decided not to go abroad for the summer this year with all the restrictions going on, and also because during Covid we bought a beautiful cockapoo who has been able to come on holiday to the Lansdowne with us. We checked in on Sunday and sadly will checking out tomorrow (Thursday) but as always we have had a wonderful time. Our room as always was spotless on arrival and all of the staff have been polite and helpful without exception. Nothing has been too much trouble when requested. We are very much looking to our next stay at the Lansdowne already,

"Parking horrendous"

3
User 25/08/2021

We booked for Saturday and Sunday night, which we haven't done before. It took us over two hours to find a parking space near the hotel. The weekends are so busy. The receptionist was so unhelpful and just kept repeating we could purchase a parking ticket from them. It didn't seem to matter that we couldn't find a space. She pointed out the obvious that the hotel didn't have room for a car park. Why not be helpful and give out details of unrestricted parking nearby? Then the same receptionist told us we had to have breakfast at the same time each morning. why??

"disappointed"

2
User 23/08/2021

came to the landowns hotel for a wedding. on arriving we were told the lift was broken, being disabled we booked a room by the lift because of being disabled. they couldn't move us because other rooms did not have a walking shower. it was a 2 day stay so in a lot of pain having to walk with walking stick up from one end to the other end of the hotel a number of times. as for the hotel guest room was very small for people with disabled. also shower turning hot and cold when showering. said again when we payed are room when we left. staff for the wedding were great as for booking staff no care at all, just a sorry disappointed.

"Avoid this place until they stop milking covid"

1
atakanmercan, London, United Kingdom 23/08/2021

Misleading marketing photos. Don't believe the glossy photos. We were told we couldn't get a refund if we left that day. Lacking system. I felt sorry for staff members covering up for the stingy policies of the management.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear atakanmercan All our photos on our website are representative of our hotel and not all rooms on the website are our refurbished rooms. I dont really understand what you mean by 'lacking system?' We have had in place since last year excellent covid protocols. All our staff have happily followed these from the beginning and we have a high staff retention. As far as the title of your review 'Milking covid' I find this a shocking thing to say in the light of what not only us, but the vast majority of the hospitality industry have had to deal with for the last 18 months. Not only could we not trade for 10 months but we have gone into a situation of a huge lack of staff. We feel we are doing the very best we can and reviews like yours are not constructive in any way.

"Family visit for a short break"

3
User 19/08/2021

All staff were very friendly and helpful. However the restaurant was closed due to all staff having to self-isolate due to COVID. So there was no breakfast available. Some of the facilities looked a little tired and some updating is required. However the rooms were quiet and comfortable and tea & coffee making facilities were available in the rooms. The hotel is in a good location for walks to the beach and pier, as well as the town centre.

"Exploiting covid to cut services"

1
ExperiencedOnHotels, Byfleet, United Kingdom 19/08/2021

At this point there are no restrictions for the hotel to provide a full service. . This hotel still will not service your room. . The decor is old and dated bot still premioum rates. . There is a lack of staff. . The beds are not comfortable. . There are many better and cheaper hotels, do not stay here until a change of management and guests are important again. PS the staff who are left are good and try there best, it is the management who have cut service to the bone and beyond for prophet.

"Comfortable hotel and convenient position"

4
MWC-UK, Orpington, United Kingdom 18/08/2021

Returned for a 3 day stay Delighted to see the improvements in decor etc as we had previously commented on the need for them following past visits.. All work has been done tastefully and to a high standard in a range of colours. The hotel looks more luxurious as a consequence. We have always been pleased with the multi lounge arrangement, bar and quiet areas with comfy chairs and layouts which offer a relaxing atmosphere for all. The large reception area and helpful staff make you feel at home too. Although Covid restricted the dining and breakfast arrangements the hotel management offered alternative facilities. Bar meals were still available and tea or coffee/a croissant/ pastry and jam was provided with a crefit/refund made in lieu of of the normal breakfast in the dining room We found it adequate although we missed our normal relaxing dining and breakfast in the dining room. Our seaview room (132) was clean and comfortable, athough the duvets were thin, but fine for the summertime stay. We gather it was one of the better and refurbished rooms. The only criticism was that only one large window could be opened making it warmer than we like: a small fan (bit noisy) was however supplied so we could not complain. Overall it was another very comfortable stay. We are booked again for October 21 with a larger group and plan to return again next summer, if not before, as it is such a convenient hotel, although not cheap. Discounted parking is available for sea front spaces (if available as not guaranteed) and there are several good restaurants in Carlisle Road covering most people's tastes and pockets if you wish to dine out. Thanks to the pleasant staff for making us welcome again.

"Had the best time at the Lansdowne Hotel"

5
User 15/08/2021

Our entire family ( 2 adults and 2 kids ages 8 and 10) loved our stay at the hotel. Everyone was friendly and helpful, the deco is so luxurious and homely, and our family room was superb! We loved the afternoon tea that we enjoyed in one of their beautiful lounge. Each common room is decorated in different styles so you can pick your favourite to enjoy your drink or food. Can't wait to return soon!

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear MartaLibs Thank you for your review of our hotel. Its great to hear that you and your family enjoyed staying with us and that our staff were so friendly and helpful. We have done alot of work during lockdown and Im pleased that you were impressed with it! Also good to hear that you enjoyed our tea in our lounges. We look forward to seeing you again soon.

"No sleep, lack of service."

1
User 14/08/2021

Booked a suite well in advance as have had a few stays here in the past to visit family. A couple of days before arriving we were informed that breakfast facilities were not available. Arrived and everything was, fine with bar meals available in lieu of restaurant. 2nd night a wedding party arrived complete with disco. Restaurant closed due to staff being pinged but an army of waiters and waitresses available for the wedding party...go figure. Our bedroom was directly above the wedding venue and they knew this before we arrived yet not even a hint at check in. When I phoned down to reception close to midnight with the floors vibrating and loud music still filling the room I was informed they think the music might stop in 15 mins. 30 mins later the music was still blaring away. Either they are a wedding venue or they are a hotel where guests can sleep at night. They could have said something before we arrived or put our room at the other end of the hotel and let the wedding guests have the rooms above the very loud music. As a hotel not impressed! On the bright side the DJ was worth booking.

"Rest and leisure"

5
User 13/08/2021

A very lovely hotel, with a great layout. The bars in the evening were comfortable and reasonably priced. Staff were friendly and breakfast was lovely, great quality and service. We had a room with a sea view which was a dream as were the beds, very comfortable. We will be returning.

"Eastbourne tennis open"

4
DomtravelswithTJ, Ieper (Ypres), Belgium 13/08/2021

Parking fairly easy lots of the right zone around, very good parking price. Reception very friendly and decor was promising. Once in the room found it to be a little tired and in need of some tlc, the bathroom too. Beautiful seaview which you have to pay extra for. Had drinks in the bar area which is lovely and historical, perhaps the money is being spent downstairs?? Goodnight sleep, fan provided and was needed! Breakfast was lovely and filling and our South African waitress supervisor was excellent. This was all during the tennis open which players were staying at the hotel but excellent Covid measures were in place throughout their stay.

"Amenities very dated"

2
siobhanhughes64, London, United Kingdom 12/08/2021

Not a place to recommend, it really needs dragging into the twenty-first century, however being in Eastbourne this is probably why it's not changing as I'm sure their regular visitors like it exactly how it is, the problem is when they start departing this mortal coil…

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Siobhanhughes64 Thanks for your review and I disagree with all you've said. Firstly we have been refurbishing our 102 bedroom family owned hotel over many years and being family owned we have not got a bottomless pit of money therefore these things take time! Yes we have some more dared room BUT they are all clean and well maintained. We have many beautiful refurbished rooms and with an ongoing maintenance plan in place more to come soon. We sit at number 9 on TripAdvisor out of 40+ hotels and we are working towards 3 red stars/4 star status with the AA. We must be doing something right? In lockdown we refurbished our foyer, lounge, bar and some public corridors. We certainly invest in our property and we do not need dragging into the 21st century! What we are not is a modern contemporary hotel . Our style is classic and sympathetic to the age of the building with some modern twists. Your view on Eastbourne is yours, but is generally an old take on Eastbourne by people who don't really know how much its moved on and has to offer. As you can imagine, we do alot of marker research. Our demographics have changed and anyone who thinks that Eastbourne is just for the elderly really needs to wake up and smell the coffee! We have many more families coming to stay than ever before. Many are now attracted by the many sporting events held in Eastbourne plus all the outside activities that are so popular being a town with the coast and country on its doorstep. I think perhaps you should revisit to open your eyes to all that the Lansdowne and Eastbourne has to offer. Thanks

"What a difference a year makes!"

2
ronjo1, Dartford, United Kingdom 11/08/2021

We stayed here in August 2020 and had a very plesant stay in what was a superb room, at a reasonable price, however fast forward twelve months and the picture had changed for the worse. Not only did we have to pay twice the amount we paid last year but the room was nowhere near as nice. The contract in rooms was just too much. Much smaller bathroom which included an overhead shower, smaller room, smaller bed, furnishing not same of similar standard. and no separate show room. Both years were similar have just come out of a lockdown, hjowever the breakfast service was not as good, although there appeared to be more staff. On the Saturday of our stay we were left waiting 45 minutes between toast/cereals and our cooked breakfast. The last morningthe normal breakfast could not be served as their food and beverage team were having to self-isolate, which wasn't reallyn surprising seeing that the majority of the staff were not wearing masks (very few guests, could also not be bothered to wear a mask). Although normal room cleaning had been halted still because of covid, we were able to leave towels and cups eetc; outside the room each morning to be replaced.Sometime the cups were not replaced, sometimes they were but without coffee or tea of milk. On arrival and seeing outr room I did make a complaint and the General Manager did visit me in our room the same evening. He promised me that he would have a couple of other rooms becoming vacant the following moring and would contact me so I could see if they were more suitable. Having waited until mid-day I rang the reception only to be told that the Manager was in a meeting, he obviously didn't think it necessary to get a message to me regarding the fact that he had been called to a meeting. We never heard from hiim after that, promisses obviously mean nothing to him and he could not even be bothered to apologise. Concidering that they were stillnot offering helf yourself breakfast and normal room cleaning service I fail to see why they needed to charge double the price from last year. I think they were obviously just taking advantage of not as many people being able to travel abroad as usual. Would I stay there again? Definitely not, very poor service!!!!!

"Comfortable, clean and sea front"

5
Psyche21, United Kingdom 09/08/2021

Lansdowne has everything you need. Cleanliness, courteous staff, great food, all freshly prepared, big comfy beds, reasonable price and sea views. No minibar, no spa, but plenty to do all around. Lift to get in from the street for wheelchairs.

"Afternoon Tea"

5
R2480OXalisonh, Watford, United Kingdom 06/08/2021

A wonderful afternoon tea, when we arrived a lovely table by the window had been laid ready for us with beautiful vintage China. My daughter is vegan but they had prepared for her sandwiches cakes and scones even soya milk for her coffee. Nothing was too much trouble for the young man serving . Would definitely recommend for a relaxing afternoon tea

"Lovely 3 day B & B stay"

4
YJP568, Bushey, United Kingdom 02/08/2021

This was our second visit to the Lansdowne Hotel. We stayed on a B & B basis, had a lovely room with a big bay window and a sea view. The bed was comfortable and there was always hot water in the taps and shower. There are two small lifts. Everything felt very safe with staff wearing masks and sanitisers were available to use in areas prominently displayed. We were surprised to learn from a letter from the Manager that due to Covid -19 visitors who stayed 3 nights would only have their rooms cleaned by appointment, not daily. Bins and dirty cups were left outside the room door, collected and changed by Housekeeping within a very short time. The system works! Morning breakfasts were well-organised, same time chosen at check-in and the same table every morning. Breakfasts were good.

"Showing its age"

2
User 02/08/2021

The Lansdowne seems to be one of those hotels where you take pot luck as to what room you end up with, and if you're unlucky that can make for a very uncomfortable stay. We got stuck with one of their dated rooms at the back of the building which (due to the hotel's shape) had no breeze at all. None of the rooms have air conditioning so if you're in a room where you can't get any through air, it's like sleeping in a sauna. The woman we spoke to on reception just shrugged and said that's what it's like in the summer - but it was noticeably warmer than the house of the friends we were visiting in Eastbourne and much hotter even than the much nicer ground floor areas of the hotel (they seem to have refurbished the areas that you see when you first enter the hotel, probably to attract weddings, functions etc.) The hot weather could not be used to excuse the antiquated bathroom however, complete with a dribbling shower where you had to delicately move the hot water tap by about one millimetre to go from freezing cold to scalding hot. Facilities such as the snooker room were out of action ("due to COVID") which seemed a bit OTT given the relaxations of recent months - surely it could be opened to individual family/groups for fixed slots - so the only thing we did at the hotel (apart from fail to sleep) was eat the breakfast, and that was decidedly average. All in all, we wouldn't recommend anyone stay here unless they can get a guarantee that their room is one of the refurbished ones, and even then I'm sure you can find better options in Eastbourne. The one exception to all the negatives was the staff. With the exception of a couple of unhelpful receptionists, everyone else working there (especially at the bar and on breakfasts) was friendly and helpful. So we'd give a five out of five for (most of) the staff, but only a two for the hotel experience as a whole.

"Nice hotel, good location"

4
louisebean22, Staffordshire, United Kingdom 31/07/2021

Only stayed for one night whilst at a friends wedding. We booked the cosy double which was bigger than expected. There was no air-conditioning in the room but there were a couple of fans so the heat wasn't too bad. We didn't order food at the hotel but we had a couple of drinks and the bar staff were very friendly. If we were staying for longer we would've booked a bigger room with a Seaview but the room we had was perfect for our type of stay. There is on street parking for£2 which was perfect for what we needed. Although we arrived in the morning we could not get to our room until 3 pm however we were able to leave our bags in the store which was very helpful.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear louisebean22 Thank you for your review. I'm pleased to hear you enjoyed your stay with us. We look forward to seeing you again soon

"Lovely hotel"

5
ryja12, High Wycombe, United Kingdom 31/07/2021

What a lovely hotel!! All staff are friendly and approachable ensuring you have the best possible stay. Dog friendly in the rooms and the bar with a very small surcharge per night. Dog bowls and treats supplied in the room before arrival. Food was lovely as well as the rooms, only downfall is the hotel gets very hot but they provide a fan in the room.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear ryja12 Thank you for your review and I'm pleased to hear you and your dog enjoyed your stay with us! We're very popular for dog owners as our location is second to none as far as wonderful walks just on our doorstep. I'm guessing you stayed during the heatwave and unfortunately in our older style building we don't have Air con but I'm pleased the fans helped. We look forward to seeing you again soon.

"Thank you BW lansdowne! A lovely stay."

5
User 30/07/2021

Just back from a great stay. We travelled with 3 teenagers and a dog and were made to all feel very welcome. Our rooms were good and a lot of effort had been made for us to feel comfortable and covid safe. Although we hadn't booked breakfast it was simple to add this on arrival, and it was a very enjoyable breakfast experience thanks to the efficient team. Thank you to the reception and front office staff who were all very helpful with all enquiries. Particular thanks to the front office manager who helped to arrange our next stay also. It's a super hotel in a beautiful location and for our first trip away to a hotel in a long time a most pleasant stay.

"Family weekend break"

3
User 28/07/2021

Food very good but practically the same menu for lunch & dinner every day, more choice needed. Very disappointed & disgusted actually to be told by the very lovely & professional staff that the 10% service charge is KEPT BY THE HOTEL when included on Card payments - Service charge is for Staff! Some rooms have been renovated and are beautiful, beds very comfortable. Lots of lovely rooms & places to sit on the ground floor with great views. Jesus the night porter was very chatty, friendly & helpful. Would definitely like to go back but like to see more choice on the menu

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Navigate724041 Thank you for your review. Im sorry you felt that the menu choices were limited. However, from an operational and quality perspective, it is necessary at this time to have a more limited offering. Im sure that you have seen in the news the issues with recruitment in the hospitality industry and because of that we are only able to offer a more limited choice. When we get fully staffed in our kitchens, we will then introduce more choice. As far as your comments re the tips for our staff you have been misinformed - I can only imagine by a new member of staff! All gratuities are shared out amongst all staff. We look forward to seeing you again soon.

"Great location for a family seaside break."

4
AnniefromLondon, London, United Kingdom 27/07/2021

My daughters, baby granddaughter and I have just returned from a very pleasant, relaxing break at The Lansdowne Hotel. The seafront location is lovely. Our family room was very spacious and a cot was provided for the baby, who slept very well indeed in an unfamiliar environment! We loved the spacious lounge area which overlooks the seafront ; very nice for evening drinks. We had breakfast on our first morning. Although only a 7.00 slot was available, we enjoyed the selection provided - both cooked and continental. The only issue we had was the fact that the bins in our room were not emptied; this definitely should be done daily, Also, we had to ask for lavatory paper-again, something which should be checked on a daily basis. All in all, we did enjoy our stay, and the fact that the hotel is so family friendly is a definite bonus.

"Long weekend break"

3
Julia S, St. Albans, United Kingdom 26/07/2021

This is a lovely hotel, tastefully decorated with a choice of comfortable lounges to relax in. The bar and restaurant staff are extremely helpful, very attentive nothing was too much trouble. Our bedroom on the third floor was disappointing, it was extremely hot with no air conditioning and overlooked a back yard where staff were working. We were also unable to book for breakfast on our first night and were told it was unavailable to us as we had booked room only. There was no flexibility here which was a shame. Let's hope these issues are resolved for others.

"Good for everyone"

5
cobo04, Cowley, United Kingdom 25/07/2021

Excellent customer service. Restaurant member Flavin was the best. Humorous as well as having a good product knowledge. Hotel opp beach so in easy walking distance. Street parking reduced for hotel guests. Rooms comfy with usual amenities

"An hotel that doesn't believe in putting itself out"

3
Taffstuart, London, United Kingdom 23/07/2021

We stayed for 2 nights this past week - W/c 19th July 2021. Our room was clean and airy, and the lounges were comfortable and cheerful. The staff were pleasant enough but didn't make a lot of effort to meet our needs. We did not eat a single meal at the hotel. We tried to book breakfast for both mornings and were offered either 7:00 or 10:00 - neither suitable. I walked into the breakfast room and saw vast numbers of empty tables available for use. But we could not use any of them. We didn't bother trying to book dinner in protest. One other point: we arrived early afternoon after travelling by train from London and wheeling our suitcases from the station to the hotel on an extremely hot afternoon. We tried to check in at 2:15 but we're told we'd have to wait until 3:00. No attempt to determine if our room was ready and therefore usable even if 45 minutes early. That would have been the action of a more customer aware and sensitive hotel. We will never stay there again.

"Great hotel and location"

5
User 23/07/2021

This hotel is very grand, staff are great, breakfast very good. Also the evening meal was super, very tasty. Rare nowadays. They had a storage area for our cycles, Nothing was too much trouble, I would recommend to friends and business contacts.

"Elegant accomodation"

4
joodee, watford 23/07/2021

Situated v near the front with only a small park between it and the shingle beach, I found this hotel a real delight. The interior decor was fresh and clean and in keeping with the elegant exterior. Sea facing room was large and airy with views over the small park and sea. Smaller twin room also clean and fresh. Copious amounts of hot water available for bath or shower. Reception area gave way to sofa'd seating areas where one could order white tableclothed Afternoon Teas. The dining area was clean and fresh with at seat service. Meals were delicious with options to suit. Service from managment and staff was excellent - felt welcomed and a willingness to accomodate our needs eg off menu choices. Covid precautions included a one way system with lifts and more than one open exit. No hotel parking so you park in the local area with a Permit given to you by the hotel.

"Wonderful location"

5
User 17/07/2021

We have just returned from a short break at this hotel. The location is perfect with lovely walks along the sea front and exploring the Sussex Downs.. We had a lovely spacious room with sea views. The staff are very welcoming and friendly, nothing is too much trouble. We ate dinner at the hotel on 2 evenings and the food was delicious, highly recommended. Lovely breakfasts too.

"Lovely"

5
User 13/07/2021

Stayed for a long weekend and will return again soon. Had a sea view room with my husband and our dog Harry. Great location and the staff were all amazing. So very nice and nothing was too much trouble for them. Lovely breakfast too! See you soon!

"Lovely room with sea view"

4
Sally T, Al Ain, United Arab Emirates 07/07/2021

We really enjoyed our stay at this hotel. We were upgraded to a room with a sea view. The staff were friendly. The room was clean. We were just across from the beach in a very good location. The only negative aspect was the shower with water that was difficult to adjust; a clinging shower curtain and smokers standing outside the hotel. Overall a great experience! Thank you.

"Absolutely an Eastbourne Gem"

5
358gigig, Hilton Head, South Carolina 06/07/2021

The Lansdowne hotel is like being around family. It is a really nice place, and now also with many upgraded rooms completed during the pandemic closing. I stay here every year when on business with the professional tennis event that is held in town every June. Time and time again the welcome is always great, and hospitality is personified at this property in every way. From the manager Lilly, restaurant staff and the wonderful friendly and mega efficient Helen in the bar/restaurant, everything goes without a hitch and nothing is too much trouble. As a worldwide traveled person I can honestly say that this is a gem of a place for business or pleasure and without doubt the best in Eastbourne. As a Diamond Best Western Member it is one of the best properties under their brand in the world. I like it so much I will even be returning in November for work/leisure! Thanks to all the staff and management for a great stay.

"Really happy with my stay"

5
User 06/07/2021

I was really happy with my stay at the Lansdowne Hotel, staff were extermely friendly and accomodating to my dog, they all made a huge fuss of her. The room was perfect, better than the pics and came equipt with a fridge, dog bowels and even a gift bag with some dog biscuits and poo bags. Breakfast was reall nice with several options, service was great. The only thing the hotel would of benefitted from was air conditioning as it was very hot inside despite only being 20 degrees outside but there was a fan in the room so not the end of the world. Would definately go back.

"Excellent service"

5
LynnCase, Croydon, United Kingdom 03/07/2021

Just spent a week here and I had to write a review because the service was absolutely amazing. All the staff were were very friendly and nothing was too much trouble. The breakfast was delicious and restaurant staff were lovely and very efficient especially Rose,Toms and Dylan. I have stayed at the 5star hotel across the road before but the Lansdowne service was far superior. I will definitely be going back as soon as possible.

"Chic hotel near the sea"

5
User 29/06/2021

This is a very pleasant, clean hotel opposite the park and beach, and 5 minutes from the Towner gallery and theatres. It was really quiet, despite being on the main seafront road. It's a little further away from the town centre but that would only be a problem if you have mobility issues. Friendly staff, stylish lounge for drinks, and comfortable bed. The duvet was a hefty 13.5 togs (in June!) so we removed it from the cover and slept without it.

"Well positioned traditional hotel right on the seafront"

5
Vigorouskingslynn, King's Lynn, United Kingdom 24/06/2021

This hotel is up to the standard you would expect from Best Western, It is in a traditional style building which has been given a makeover in modern style. Its position is perfect on the seafront within a short walk of the pier. The one-way system is a good way of ensuring Covid safety. It appears the hotel usually caters for coach parties coming to the nearby theatres but it was quiet in their absence. This probably accounts for the very cheap deal. No real ale in the bar which was a shame but the Stage Door pub is only a few minutes away and they serve four.

"4 day mini-break"

4
User 18/06/2021

2nd mini break this year at the BW Lansdowne. Again we had a great time thanks to the reception & restaurant staff. We stayed in "family-room" that was larger and was on-side of building that afforded a slight "sea-view". The only slight issue we had was the water pressure was poor but adequate. Our room was on top floor that might contribute to the low water pressure for the shower? We visited with another couple who had one of the newly refurbished rooms on the second floor and they said water pressure etc was perfect. We will be back again in the autumn. Hotel is well located for sea-front and only 10+ minutes walk to Eastbourne centre.

"Lovely relaxing break"

5
KANAGN, London, United Kingdom 16/06/2021

Took my husbands elderly parents for a five day break to the Lansdowne. From start to finish, staff couldn't have been more helpful. Felt very Covid secure. Breakfast had a really good choice and quality was great. Thanks to Dora and the young staff that were so cheery and supplied everything we asked for. Helen in the bar was great, again very friendly and always remembered our orders each night. Rooms were clean and although not serviced during our stay due to Covid restrictions, we just had to ask and new towels, fresh supplies for tea/coffee and bathroom products were promptly left outside our rooms. Weather was superb and we all had a thoroughly good time. Will definitely stay there again.

"first break since lockdown"

5
User 16/06/2021

perfect two day break staff very helpful weather was very hot eastbourne was packed although there were covid restriction it was enjoyable stay meals very good served in the bar area or the lounge large selection of gin perfect break

"A disaster!"

1
239valentinn, London, United Kingdom 14/06/2021

Our stay in this hotel was a total disaster. We booked a quite expensive room with Sea view. Upon arrival we realised the window was totally broken so the room on the street ended up being VERY noisy. We then decided to change our room to another one at the back (without sea view of course…) with NO WIFI, NO WATER PRESSURE, etc. The day after our room was apparently fixed but we decided not to go there due to the important noise. We have been offered with breakfasts to compensate which is the least they could do. Not having Wifi properly working through the hotel + no water pressure + no cleaning of tower (we even had to ask for toilet papers…) made this hotel expérience a terrible one. Strongly recommend to avoid it.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Thank you 239valentinn for taking the time to leave a review following your recent stay. I apologise that we failed to meet your expectations and the impact this had on your visit. Occasionally we do experience maintenance issues and I am pleased that my Duty Manager moved you quickly to a new room and our maintenance team rectified the fault. We have recently upgraded our WiFi to a new high speed network and I am sorry it was not working as it should have been during your stay. Part of our Covid secure policy is to avoid entering a guests bedroom once they have checked in, we do notify all bookings that we will not carry out our usual daily servicing and that fresh towels or guest supplies can be collected from reception. I apologise if this was not communicated with you clearly at check in. Thank you again for taking the time to leave your comments its really does help us improve our service and standards.

"Kind, friendly staff makes a world of difference!"

5
_marilyn_aviles, London, United Kingdom 14/06/2021

Stayed for a weekend with dog and family. The location was superb, the breakfast was lovely and above all the staff was incredibly helpful and friendly. The dog was also well really catered for with a complimentary snack and bags. Will definitely be returning.

"Service and Comfort second to none"

5
JohnJoyce32, Chelmsford, United Kingdom 11/06/2021

This was a return visit to the Lansdowne and we wondered how the hotel would be organised post Covid shutdown. We need not have been concerned. Our stay was comfortable and the staff as helpful as ever. nothing was too much trouble. Our Sunday evening meal was superb as were the breakfasts. This really is a splendid hotel.

"Fantastic, awesome and beautiful"

5
Rajasekaran U, United Kingdom 11/06/2021

We were welcomed in the hotel at the reception with a warm smile. All the hotel staff were very pleasant and nice. We really enjoyed our stay there. The breakfast had many options to select from and we tried almost each of the menu items in our 5 days of stay there. Also, the hotel location was superb and we used to sit on our chairs in our room and had a view of the sea waves from our room itself which was a fantastic experience. We will definitely want to come back to Eastbourne and stay in Lansdowne. Please say our thanks and regards to all the hotel staff, special thanks to Lily, Rose, Toms and Dora.

"A welcome break"

5
susanj679, Sheerness, United Kingdom 11/06/2021

We booked a sea view room on the second floor room 219, the room was spotlessly clean and the double bed was firm but comfortable. We we're chatting to one of the duty managers who explained that during the recent lockdown the hotel has gone through a refurbishment and what an excellent job has been done. The hotel staff are all really polite and nothing is too much trouble, we enjoyed a full cooked breakfast each morning served by Thomas who had a smashing personality. The night Porter who's name unfortunately escapes me was absolutely fantastic and very obliging serving us our drinks once the bar had closed at 10.30pm. Lovely walks and right opposite the beach. This was our first visit and we will definitely be returning. Thank-you to everyone at the Best Western hotel, see you soon.

"LANSDOWNE HOTEL LOWDOWN!!!"

5
scottscorner, Poole, United Kingdom 10/06/2021

The hotel met all our best expectations with the staff coping well in a Covid situation. Room very comfortable. Food excellent. Would stay again. We received an upgrade at a small cost to a large family room with a sea-view from the 2nd floor. The central sea-front location could not be bettered.

"Service Spot On"

5
Unbiased50, London, United Kingdom 10/06/2021

Duty Manager Charlie Webley consistently ensured that everything was to our satisfaction in a professional, polite, friendly manner ensuring that anything requested was actioned in a seamless manner, giving you the confidence that your requirements would be actioned, he also went out of his way to suggest and implement improvements to our stay, proving himself to be an asset to the Lansdowne Hotel and the Best Western brand.

"Very good service"

4
DawnDancer, Watford, United Kingdom 04/06/2021

2 nights mid week. Very clean staff very good, room good bed comfy plenty of hot water. Breakfast excellent. Shout out to Rose in restaurant lovely lady. The only disappointment was evening meal a bit bland and my dessert stale. Would definitely stay again

"Great two day break"

5
Compass44002457546, Romford, United Kingdom 04/06/2021

Love this hotel, great location, excellent lounges, nice bar and restaurant. Very friendly staff. Great breakfast with good choice on menu. This was our second visit and wasn't disappointed, looking forward to our next stay, although next time it wouldn't be school half term as it was rather busy and of course the weather was fantastic.

"Expensive for the room we had. Tiny double bed."

2
B3188CW, London, United Kingdom 04/06/2021

We're an average sized couple and found the 131-150 cm double bed too small for us both. I was disappointed with the small “recently refurbished room”, even though I knew in advance that it wouldn't be sea-facing. My room had a crack running down from the ceiling in the corner by the window. Until 10pm, you could hear the drones of the hotel's extractor fans. The lobby was nicely decorated and there were some original hand-painted signs which were quaint. The location was good, a nice part of town. Many guests were not wearing face masks. 3 nights in early June cost me £216 (Booking.com plus Genius discount) plus a further £45 for the dog. £261 for 3 consecutive nights of little sleep isn't good value at all; and as I return home on the train, I'm looking forward to having a very early night! I won't return.

"Beautiful Break"

5
User 03/06/2021

I stayed for one night DBB with my two 9year old daughters - had so many holidays cancelled this year thought we would just have a little seaside trip together. The hotel was immaculate and restrictions in place made us feel very safe. Very traditional English seaside hotel - staff were so friendly. It was very busy - but didn't feel at all crowded, there were enough areas to relax in away from people: Eastbourne itself has had a massive facelift from when I was a child - the view from our room was of the big wheel which we did go on - girls loved it. Overall had a great night away and would 100% recommend for a short break - child friendly, clean, safe and great value xx

"Great Hotel "

5
Robert3856, Surrey, United Kingdom 01/06/2021

Stayed at the Lansdowne for late May Bank Holiday. During Covid the Hotel has had a complete refurb. Maybe the train companies could learn from them and do engineering works when it is quieter rather than when everyone wants to travel. The room that I had was nice and spacious (132) with a lovely sea view. Quite a few of the staff remembered from previous stays. I found the staff to be friendly and helpful. When I say all the staff I am of course including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly. I had my meals at the hotel in the bar. The food was delicious, particularly the bread in the sandwiches. I am already booked to come back soon.

"Super hotel"

5
cnickless, High Wycombe, United Kingdom 25/05/2021

We were so pleased to be back staying at the Lansdowne Hotel. The staff cannot do enough for you, they are terrific. The rooms are so comfortable and nothing is too much trouble. They have arranged things so well regarding Covid, that you really do not feel put out at all. The lounges are very comfortable and pretty in their decoration. Home from home. This hotel is so well appointed with regards to Eastbourne, easy going into town and visiting other areas. along the coast.

"Visit"

3
RuthEastSussex, East Sussex 24/05/2021

We booked a executive deluxe sea view room which says it's big! The only thing about the room that was big was the bed as it was 2 joined together! The full length mirror has the tv covering it! The shower room was small and the shower temperature could not be adjusted The sea view had thick net curtains covering the windows . Shame The hotel was lovely it was COVID friendly and very well decorated and very clean Breakfast was fabulous all the waiting staff were great as was all the food and coffee

"Lovely Grand Hotel"

5
buglerrobert, Dunstable, United Kingdom 07/11/2020

Stayed here for the weekend of the Eastbourne Marathon, perfectly set up to deal with Covid restrictions.Staff are professional and courteous and make you wellcome. Bedrooms comfortable and well equipped and a number of small comfortable lounges to relax and enjoy a drink (or two) in. Restaurant fine if you don't want to venture out to eat.

"Early winter break"

4
joebussey, Oxford, United Kingdom 01/11/2020

Stayed from 25/10 for six nights B and B, everything from start to finish was very good, lovely room, excellent breakfast, vety nice bar food. All of the staff were very smart and very efficient, nothing too much trouble. The hotel is a beautiful old building, it is very clean and very well furnished. This was our second stay at the Lansdowne but we will definately be back for more. Thanks for a great break.

"Fabulous hotel"

5
User 31/10/2020

Amazing room, beautifully decorated with stunning sea views, the lights from the big wheel adding to the romance. Very clean with high COVID safety measures in place. All the staff were extremely welcoming and friendly making our stay so enjoyable, we can't wait to return.

"Lovely Hotel"

4
User 29/10/2020

Great location right on the seafront, parking outside for a reasonable price of £2 a day. Lovely staff and rooms clean, easy check in and out. Just a shame because of covid, no fruit at breakfast and rooms couldn't be cleaned throughout our 3 day stay. However, I would stay here again

"Tradional"

3
Estelle W, Lowestoft, United Kingdom 29/10/2020

Staff,food exceptional old fashion but clean. 3 stars given as no walk in shower. All hotels should have this in 2020. Heating in room came on when suited although turning the valve up still didnt come on. Needs bug refurb re heating.

"Lansdowne terrace best western"

4
User 27/10/2020

Hotel was clean and tidy. Staff were so friendly. We booked a cosy double. Very spacious and a great sea view. Lots of amenities on the door step. Couple of minutes stroll along seafront to the pier. Nice local restaurants near by. Town centre within walking distance.

"The only place to stay in Eastbourne."

4
BillNorris, Storrington, United Kingdom 27/10/2020

We are regulars at The Lansdowne and whilst I seldom write reviews, having stayed at this hotel several times during the covid saga, I have to say that the management and staff are to be congratulated on their efforts to maintain something like normality, thereby allowing guests to continue to enjoy their time at the hotel. Whilst other similarly large hotels have vastly reduced their offering with restaurants closed and breakfast being no more than a continental tray left outside the door of your room, The Lansdowne has worked hard to maintain a full service throughout including dinner and full English breakfast in their restaurant. Every thing around the hotel and bedrooms has been carefully thought through and without exception the staff are all very helpful. Needless to say rooms and public areas are all clean and well maintained and we would have no hesitation in recommending The Lansdowne which is situated right on the Eastbourne seafront. Hotels that try hard like this one should be supported.

"Delicious ‘ Halloween' afternoon tea with excellent service ."

5
300Jojo, Rochester, United Kingdom 26/10/2020

My friends and I recently enjoyed an afternoon tea at The Landsdown hotel for my friends 50th birthday . On arrival to the hotel we were greeted by the restaurant manager , Shaun , who showed us to our table. As requested, we had a lovely bay window table with sea views. The room was decorated beautifully and the crockery was vintage China. Both Shaun and our waiter Steve were very welcoming, polite, friendly and provided excellent customer service. The afternoon tea was delicious ,~ generously filled sandwiches, two large warm scones each , macarons and a selection of cakes, chocolates and sweets with a Halloween theme . They even acknowledged my friends birthday with ‘ Happy birthday ‘ candles. My only negative point would be that there was no soft background music to enhance the ambience and atmosphere. Thankyou to all at The Landsdown for a lovely afternoon .

"Mr Croney "

5
User 19/10/2020

The hotel was very clean and tidy The staff were excellent all the covid rules were in place .My wife and I had a very good and relaxing stay .If all the other .best western hotels are as good as this one we differently book another long weekend

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Camper Thank you for your review. Im pleased to read that you found the hotel clean and tidy and the covid rules all in order. Best Western hotels are all privately owned which is what makes them all unique. The Lansdowne has been in the same family since 1912! We hope that we will see you again soon. Kind regards Catherine Clifford

"Fabulous hotel to stay with the very best service"

5
User 19/10/2020

We've stayed at the Lansdowne hotel a few times now. Whilst it's a medium-sized hotel, the service is that of a small family-run hotel. All the staff are extremelly helpful, and nothing is too much trouble. At the moment, there is only 'at the table' service for drinks, and all the team are very attentive. The lounge is very tastefully decorated and you feel there is sufficient distance between the seating to be complying with the required social distancing. Finally, Helen and her team make the stay a very welcoming experience. Highly recommended. Gill

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Gill C Thank you for your kind review of the hotel. We are pleased that you feel that the hotel has such a good family run feel to it. Of course Im sure you know that the hotel has been owned by the same family for 108 years?! Also many of our staff have been with us for quite a while which is always nice for returning guests. Im pleased to read that you like the newly refurbished lounge which was completed in November 2019. It was only a few months before it was closed due to Covid that it was used, so it is nice to see guests enjoying it again. We look forward to seeing you again soon. Kind regards Catherine Clifford

"Lovely"

5
Silviadana22, London, United Kingdom 19/10/2020

Our weekend stay was lovely and our doggie was welcomed. The room was clean, spacious and they even provided dog pots and a couple of treats. We felt safe, as everyone was wearing masks and we had no Covid concerns during our stay. Thank you!

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Silvadanna22 Thank you for your review of the hotel and Im pleased that your dog enjoyed their stay too! We do like to ensure that our guests can bring away their beloved dog on holiday too - we have alot of guests who are happy to bring their dogs here as they feel reassured by reading reviews like yours saying how dog friendly we are - so thank you! Please to read that you also found us Covid safe. We look forward to seeing you again soon. Kind regards Catherine Clifford

"Will be back "

5
Robert3856, Surrey, United Kingdom 18/10/2020

Stayed at the Lansdowne Hotel for the weekend.  Quite a few of the staff recognized me from previous visits. All the staff that I met were all so helpful and friendly. I am of course including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly. special mention should be made for Susana and Helen. Message to management look after them they are good.  Owing to COVID the hotel has got a one way system throughout the hotel. Also the hotel has had t put  various measures in place.  The room that I had was nice and spacious with a sea view.  I had most of my neals in the bar and the food was delicious. the cannot comment on the food in the restaurant because I as I have already said I ate in the bar.  I will  definitely be back at the Lansdowne Hotel Eastbourne again. 

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Robert3856 Thank you for your 5 star review of the hotel. Its great that the staff recognised you - that is what truly makes us stand out as such a friendly and welcoming hotel as we do have some many returning guests. Pleased to read that you enjoyed your bar food and we hope that you will again be able to enjoy another stay with us at some point in the near future. Kind regards Catherine Clifford

"Lovely hotel"

4
travelchic67, Littlehampton, United Kingdom 18/10/2020

Just returned from a two night weekend price. I booked online via their website, which was a bargain including breakfast. I had a single sea view room and had requested via email a bath. This request was answered promptly and I was allocated a room with a bath. I was in 239 on the second floor, the room was cosy and clean. Not sure if it had been refurbished but I think maybe not. This did not bother me and I was very pleased with the room. I felt safe at all times as social distancing measures were in place as well as having to wear masks. Plenty of hand sanitising stations. My first night was very peaceful and I slept well, breakfast was lovely although the toast was cold, I appreciate it's not always easy to keep hot. Location of hotel was fabulous and I walked loads. Especially along the beach. Easy walk into town as well. My last night I had some noisy neighbours, I am not sure if they were just loud talkers or the walls are thin. However it didn't go on for long and again I slept well. I did find my room quite warm and couldn't figure out how to turn the radiator off. Another good breakfast, although again the toast was cold and my decaf coffee was weak and awful. The staff were all lovely and nothing was too much trouble. I would definitely recommend this hotel and am already planning a return trip. Well done guys apart from a couple of very minor issues. I loved this hotel.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear travelchic67 Thank you for you review of the hotel and Im pleased to read that you liked your cosy and clean room and that you felt safe in the hotel with all the COVID measures that we have put in place. Sorry to hear that you were disturbed by your neighbours but Im pleased that you still managed to have a good nights sleep. Also apologies for the cold toast and coffee that you didn't like. Im sure that they would happily have got fresh of both for you if you had asked? We look forward to seeing you again soon and please be reassured that the minor issues won't happen again! Kind regards Catherine Clifford

"October Staycation"

4
User 16/10/2020

We enjoyed our recent staycation holiday with Best Western at the Lansdowne.The seaview room offered good facilities and location was good for promenade walks. Whilst under covid 19 guidelines the hotel staff maintained good safety standards throughout the hotel. Breakfast was taken under very good social distancing. Overall we were very pleased to spend a few days in Eastbourne.

"Lansdowne an oasis of comfort, peace and being looked after."

5
Aldeburgh_8, Saxmundham, United Kingdom 15/10/2020

The accommodation a cosy twin room recently refurbished sea view.Very comfy bed, good sized shower room Very adequate wardrobe storage space, two arm chairs . Covid measures excellent throughout the hotel felt very safe. The lounges are open and as usual very beautiful and comfortable. Restaurant service excellent as was the food beautifully cooked and presented .All staff very friendly and helpful.I have been visiting here for 45 years

"Lovely family run hotel"

5
carolalexawilliams, Petersfield, United Kingdom 13/10/2020

Another great stay at the Lansdowne Hotel.We have visited many times and the service and staff are brilliant. The food is very good in the restaurant and bar. If your thinking of visiting Eastbourne then definitely come and stay at this hotel. Everyone makes you so welcome.

"First time was goooooood!"

4
PeterJay1965, Orpington, United Kingdom 13/10/2020

We stayed at the Lansdowne for 2 nights (Oct 10-12) and booked a single/seaview and a cosy double/seaview room. I wanted my wife to have the better room! Imagine my surprise to find that I had been upgraded - two doors away from my wife and also in a cosy double/seaview room. MANY THANKS - MUCH appreciated! The rooms had been refurbished and were excellent. My bathroom light switch (339) was a bid dodgy and needs adjusting! Also while not complaining I did ask Reception about a) wifi...which was a bit on and off...but the suppliers could not be brought in as it was a weekend!!! b) the room was constantly hot and stuffy - seems that on 3rd floor, even if radiator is OFF (it was cold) the heat comes up from down below. And the temp control was not working properly (perhaps the weather change was the problem) The solution was to keep the top window OPEN and let in fresh air! Actually the big window would nott open - it was stuck at the bottom and I didnt want to force it in case it broke!! (NEEDS adjusting in room 339) The Reception staff were always excellent and especially the lady from Poland (Susanna or Joanna??) delightful....I discovered I had actually been to a place near her home - tell her that "Mr Zielona Gora sends his regards and grateful thanks"!!! The lady dining room manager - Rose - was first class and sorted us out quickly when we arrived early . The lady (Dora?) who was on duty on Monday was also charming. We found the staff and the great choice of food was FIRST CLASS. Well done everyone. We liked the way you have dealt with Covid19 and all rules were in place and observed. We very much liked the "spread" of this old hotel---with lots of nice cosy lounges. So, all in all our first visit was EXCELLENT (and great prices too!) and we may well book again! (with an upgrade on the rooms booked????...we are OAPs so have to watch the budget!) Greetings to you all...esp the owners! Peter & Frances from Orpington

"Pure bliss in Eastbourne"

5
Dogfriendliest, Chichester, United Kingdom 12/10/2020

Amazing stay and pure bliss! Very happy Birthday celebrations at the excellent (and TRULY PETFRIENDLY) Lansdowne Hotel. Starting with the warm and friendly welcome, checking in at front desk with lovely Susanna, discovering then our beautiful (huge and tastefully decorated!) family room with breath-taking sea views, being really spoiled by the incredibly affable Helen at the bar and beautifully looked after by Steve and Ian at breakfast… Thank you all at Lansdowne! Nothing, really NOTHING could have been done better. Plus, our little dog was made welcome as we were! Covid measures are reassuring, the hotel is absolutely an old-style gem, breakfast and dinner – in the gorgeous little dog-friendly lounge – were both great, tasty and speedily served, finally the super-professional and delightful staff is the icing on the cake! Well done you all. We can't wait to be back and are already planning our wedding anniversary with you!

"Worth a visit"

4
User 05/10/2020

Good standard friendly staff and well set out for covid 19 well worth a visit and close to the beach and town centre not far away plus quiet at night so there is no reason for not getting a good night's sleep

"Dated room, some unhelpful staff, good breakfast"

3
User 04/10/2020

We stayed for two nights. Check in was okay, but limited information, for example, not telling us where breakfast will be, or use of lounges. With COVID, a bit more information would be better. Our key cards did not work so had to go back down to reception. Our room the disappoint part was too hot and not a good representation of the photo that is on their website of a double room. I would say a bit of mis-selling. Whilst I appreciate that rooms will vary, ours seemed a mile away from the photo. The room was stuffy and way too hot. I turned the radiator off and opened the window and we went for a drink. Upon returning the room was still too hot and the radiator was still on even though the thermostat was at cold on the radiator. I rang reception and had an underwhelming response that they have now turned the heating off, but no solution to our stuffy hot room. Even when ringing reception for room service it seemed that I had inconvenienced then. Overall for a relaxing stay out room was below expectations and decor very dated. On the room service front chips were cold on the first night, but food was excellent on the 2nd. On the menu it should state the room service charge (not that was a problem, but helpful to know in advanced). The biggest concern from the menu is the price for a pint of Diet Coke. I could get it cheaper in London than the hotel. On the plus Breakfast was amazing and the best member of staff by a mile was Rose. She was so welcoming and great to talk to. A true gem. Afternoon tea was very good and the table service was great. For an established hotel I felt some very frustrating issues, I have experienced a lot of best western hotels and we were looking for a girl to regularly visit for breaks. I can unfortunately say I do not think this will be the one we were looking for. The price of the hotel stay was over priced for what we got. I was hoping for more.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Rstans Thank you for reviewing our hotel. Im sorry to read that you found there was limited information on check-in. At this time, we do try to minimise the contact at reception as much as possible hence why we send out a pre-stay email that has all our information on it. As far as your room, with 102 rooms in the hotel we cannot put a picture of every room we have on the webiste, however, I do feel that as well as our recently refurbished rooms we also have put some of our rooms that haven't perhaps been refurbished in the last 3-5 years. Im sure you understand that one photo on the website that you see of a room is not necessarily the room that you get? There is certainly no 'mis-selling' here! Im sorry the room seemed stuffy and hot but Im pleased that reception responded by turning off the heating. Its good to read that you enjoyed breakfast and that Rose looked after you so well and that you enjoyed our afternoon tea. As a hotel that has been family owned and run for 108 years (Im sure you know that Best Western do not own the hotels?) we are very proud of the progress we have made with refurbishing the hotel over the last few years (well it's never ending!) and if you read our reviews you will see how many positive comments we have regarding all aspects of the hotel. I can only hope that you might give us another chance and perhaps request a newly refurbished room next time.

"Fantastic Hotel!"

5
waddshouse, Stamford, United Kingdom 03/10/2020

We stayed for 2 nights and so pleased we did! From checking in to leaving everything was so easy, we had the family room 248 very grand and spacious room with amazing sea view, breakfast was excellent great service and choice, we had dinner one evening in the bar area couldn't have asked for anymore fantastic service, food, drinks. Will be coming back again next year. Big thank you to all. Just sad to leave..

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear waddshouse Thank you so much for your 5 star review of the hotel. Im pleased that you enjoyed room 248 which is indeed a great family room with amazing seaviews! Its also good to know how much you enjoyed our food and beverage offering. We hope to welcome you again soon.

"Fabulous value for money!"

4
User 01/10/2020

I have stayed here before and was looking forward to return. I was not disappointed...my single room was spotlessly clean and very comfortable...the hotel retained its charm and the staff were very helpful and informative which was lovely. The hotel was run like clockwork in these difficult situation and I was impressed with their attitude towards health and safety. An excellent one way system was in place. My only disappointment was the breakfast. As I am a vegan I asked if I could have mushrooms on toast and was told the hotel did not have any mushrooms..on both days of my stay. I settled for baked beans on toast with tomotoes which was fine and the service was friendly and fast. I will return the this hotel...I think it is excellent value for money and I love the quirky lounges that are on the ground floor. My room was good etc but I do think it seemed a little tired and dated...however, it was very reasonable. Big thanks to the Lansdowne for giving me..a solo traveller...an enjoyable stay.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Eccles21 Thank you for your 4 star review of the Lansdowne Hotel. Im happy to read that you found the room spotlessly clean and comfortable and that our staff and the new systems in place re Covid were helpful and informative. Im sorry to read that you were not able to have mushrooms. We have reduced our menus after reopening but hope to start to reintroduce some items back again soon. Regarding your room, we do have many refurbished rooms, sadly with 102 rooms we have not got to them all yet, although, as you pointed out, they are all spotlessly clean and comfortable. We look forward to seeing you again soon.

"excellent spacious ensuite room, quality room and breakfast, and very good value"

5
W6673AVmiker, Bishops Stortford, United Kingdom 01/10/2020

excellent spacious ensuite room that had a side sea view quality clean bed and linen, with good covid measures quality spacious public rooms very good tasty breakfast, plenty of choice very good value

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear W6673AVmiker Thank you for your review of the hotel. Im pleased to read that you enjoyed your sea facing room and found the bed and linen of good quality. It's also pleasing to know that you found our covid measures good and that we were good value for money. We hope to welcome you back to the hotel again soon.

"Lovely hotel"

4
Theresa F, Wiltshire, United Kingdom 29/09/2020

Lovely old hotel, we had a 'cosy double' room at back of hotel, which we knew about beforehand. Room was was actually quite large, very clean & bright, overlooking garages but hills in distance, so view wasnt bad at all. We stayed with our 2 dogs. Room had dog bowls & poop bags provided before we arrived. We also rented one of the hotel's garages, great idea, car very safe & out of the rain! Hotel had lovely lounges & dog friendly areas. Park & promenade opposite, town centre within walking distance. Staff very friendly & helpful. Suited our needs perfectly. Will definitely stay again.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Theresa F Thank you for your review. Pleased to read that you had a good stay with us and that your dogs were well accommodated too! We look forward to seeing you again soon.

"We had a pleasant 1 night visit in this hotel"

3
HenriLevison, Market Rasen, United Kingdom 28/09/2020

We opted for a family room this time. 1 Single and 1 double bed, with a nice sight on the sea. The room was quiet and the beds slept well. The shower room was convenient too. It obviously is an older building, but that has got a charm. The staf was friendly and professional. A breakfast was included in our stay. All personal wore face masks and we could order our breakfast preferences at the table. A full English was available. I was happy with a croissant, butter & jam, 2 slices of bacon and toasts. With a coffee. All tasted very good. We will not hesitate to return. PS Dinner is also offered, but we had booked elsewhere.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear HenriLevison Thank you for your review of the hotel. Im pleased to read that you had a good nights sleep and found the breakfast good. We hope that you might consider staying with us again and if so we look forward to seeing you again.

"Glad we booked double seaview room."

4
Roger A, wokingham,UK 28/09/2020

Good choice for an English holiday at the seaside and not too far to walk to plenty of restaurants,shops,station etc. plus buses every 10 mins. to Hastings or Brighton. The double seaview refurbished room had 3 windows in a large bay and I enjoyed the sunrise and watching people of all ages doing health walks or running, around the green between the hotel and the stone beach. The hotel has well-organised routes for Covid and seperate lifts for up and down but no staff to enforce any of it. The receptionists were cool and unfriendly. There are plenty of comfortable looking lounges. Breakfast time had to be booked upon arrival and that time and allocated table had to be the same each day. I found the service amusing. Several waiters and waitresses attended from time to time but none were efficient, often got it wrong and food debateable. There was no written menu so an Italian said it rapidly every morning. Very large sausages, FOLDED rasher of bacon browned on one side only, under-cooked scrambled egg or over-cooked fried one,tomatoes and baked beans if ordered. The toast always delivered too early so cold when eaten, dish of grapefruit or prunes if ordered. We went out to dinner.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Roger A Thank you for your review. Im pleased to read that you enjoyed your stay and found that we were well organised re Covid. Sorry to read that you did not have such a great experience with reception - I will fee this back to my Front Office Manager. Its a shame that you found the service 'amusing' at breakfast. It has been an extremely trying time for hospitality in these current circumstances and breakfast as one element of what we have had to change is extremely labour intensive due to no buffet. I am confident that on the whole we have got it down to a 't' and have had 99% great feedback about it. I will however feedback to my head chef about the food issues you had. I will say though that we get alot of great feedback about the local sausages we provide and no doubt if they were small we would have people commenting on that!

"Average hotel near the sea"

3
summersunshine48, United Kingdom 24/09/2020

Room - Sea view but windows hardly opened, and lacked ventilation. Fan was helpful, but too stuffy in hot weather. Mattress was soft and sank towards the middle. Decor fine. Good ensuite. Dining - Breakfast and Supper was clearly prepared on a budget, and quite basic. Dining area lacked ventilation, and with covid that's a risk. May be fine if breezy outside as doors could be opened. Typical of some hotels, there was no outdoor area for relaxation. So once you are inside, that's it. No outdoor seating/coffee/cream teas etc - only inside -but the sea is just across the road. There was a common room, but we did not see any other communal facilities. With covid, preferred to be outside. Covid one way system, sanitiser stations, and mask wearing all worked well. £2 parking voucher was fine, and H area is quite extensive - and clearly marked on 'Permit Holders Only 'sign We have stayed at other hotels nearby, some with excellent outdoor facilities.

"Lovely break in lovely surroundings looked after by lovely people!"

5
janeyb2016, Sevenoaks, United Kingdom 21/09/2020

I think my title says it all! However, I should comment on the excellent modifications the hotel has made in order to make everyone feel safe during current times. The staff all wore face shields, there were numerous hand cleansing points around the hotel and well organised social distancing All of the staff were friendly, efficient and helpful and this was reflected in the happy and re Aced appearance of the guests. A special thank you to Elliott, manager and Helen, bar manager, who went out of their way to make our stay enjoyable We look forward to another visit soon

"Lovely stay"

5
Hilary N, Corby, United Kingdom 21/09/2020

Another lovely if different stay at Lansdowne hotel. The safeguarding in place for guests and staff have been well thought out and are not intrusive. We felt perfectly safe and comfortable. The staff are friendly and efficient. Thank you Lansdowne.

"Enjoyable stay"

5
User 19/09/2020

Good value and well managed especially due to Covid 19 Friendly staff Will return for another stay as quiet. In better times I look forward to be able to visit Tennis and Theatres. The bar offered good selection of food.

"Nice hotel, shame about the parking"

3
User 18/09/2020

An efficiently run hotel with friendly staff and great breakfasts. Rose, Manuel, Dora and colleagues in the restaurant warrant a special mention. There are plenty of hand sanitizers, one-way walking arrangements, and obligatory wearing of face masks in public areas. We didn't pay a sea view upgrade and were allocated a decent-sized, quiet, clean and comfortable room at the back of the hotel. My only criticism is that the hotel's parking arrangements aren't explained online and there is no street plan at reception (or, in our case, advice from the receptionist at check-in) indicating where their £2/day hotel guest permits allow one to park. After an 8-hour drive, we parked in Jevington Gardens, the road on the west side of the hotel, and missed that we were in an 'N' parking zone on this street, as opposed to a similar-shaped letter 'H' parking zone (where the hotel guest permits are valid). Our oversight was rewarded with a couple of parking fines (Penalty Charge Notices), courtesy of East Sussex County Council. In the interest of fairness to their customers, the hotel management could certainly make improvements to the information that is provided regarding their roadside parking areas.

"Great location on sea front but room faced back alley!"

3
Rob1468, Cumbria, United Kingdom 16/09/2020

Location and proximity to sea is great. Parking was easy on road with hotel parking voucher. Room was small and disappointing as it faced a back alley. Bed was not very comfortable. Hotel reception staff were not very friendly.

"Friendly and covid secure"

5
User 15/09/2020

All the staff were helpful and friendly. There were plenty of hand sanatise points around the hotel and special routes to go up and down stairsto keep everyone covid free. Food in the restaurant was all brought to the table and covered fro safety. There were plenty of places to sit and relax.

"Overnight stay"

4
funkmeister, Thame, United Kingdom 14/09/2020

Well kept, clean, friendly hotel in great position on seafront. My wife and I stayed in a double sea view room. It was large and comfortable. The staff were very friendly and helpful and there were lots of one way systems and COVID safety measures in place, so you felt all was being done to keep staff and guests as safe as possible. A great breakfast was included in our stay and we ate dinner at the hotel too which was of a good standard and nicely presented although quite a small menu. Only negative was that bed was listed as large double in room description but was two single mattresses so gap down middle. Parking was in road outside with £2 ticket from hotel so fairly convenient and good value. I would stay here again. Pierre's Bistrot opposite is nice for a drink overlooking sea but you need to book for dinner as gets full up.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear funkmeister Thank you for your review. We are pleased to read you had such a good stay with us. Im sorry your didn't find the bed good , however it is a zip and link bed which is common in lots of hotels. It gives us the flexibility to have the room as a double or twin. I can only think that the bed wasn't linked properly so Im sorry about that. We hope to see you again soon.

"A great place to stay for a short break"

5
583TonyD, Studley, United Kingdom 13/09/2020

My wife and I spent 3 lovely nights at the Lansdowne. The hotel was extremely covid safe. We had a bedroom on the 3rd floor which was more than adequate for our needs. We had booked breakfast and there was a good choice even though there was no breakfast bar. The staff were very helpful and friendly. Parking was great. For £2 for 24 hours we could park in any of the designated parking spots on the road outside the hotel. We never had trouble finding one near the hotel. We had a great 4 days in Eastbourne and the surrounding area. We fully recommend the Lansdowne.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear 583TonyD Thank you for your 5 star review. We are happy to read that you felt safe here during your stay as far as Covid is concerned. We have put alot of effort into ensuring that our guests have as relaxing a stay as possible in the light of the current circumstances. We hope to see you again soon.

"Excellent value and very well organised vs covid"

4
steve h, Stevenage, United Kingdom 11/09/2020

Lovely sea view room, comfortable and well equipped. One major area of concern was the bathroom, never particularly keen on over bath showers as I am elderly, this one however desperately needed a non slip strips or the provision of a rubber mat. Floor so slippery I opted out of showering and just bathed. Other problem was using shower to wash hair in bath, the water temperature fluctuated wildly between scalding and freezing. Needs attention. Very helpful and attentive staff and an excellent breakfast. Would gladly book again.

"Don't miss this - A great hotel!"

5
User 10/09/2020

Surely one of the nicest hotels in Eastbourne and we've stayed in several, however, its the staff that really make the difference here (special mention for Lilly). Everyone is so friendly and helpful, you could hear it from all the staff wherever we went in the Hotel. Room was glorious with an excellent sea view (room 127 in our case), very clean and great decorative order. Clean windows which I think is a first for us in an Eastbourne Hotel overlooking the sea, must be difficult to keep them that way with salt spray etc so nice to see - literally. One criticism, breakfast was a shambles (organisation, not the food which was excellent) but in these covid times there was a lot of effort given to the separation of guests and I think something got lost in that. However, we will be returning on our next trip to Eastbourne - The Hotel more than made up for any minor deficiencies, certainly the best we have stayed in for a while now. Locally there was lots to see but of course Beachy Head and the surrounding countryside are worth venturing outside Eastbourne for if you are in a car. In Eastbourne itself the pier was closed and the flower beds not made up this year, again all due to Covid. That said, most shops and entertainment, restaurants etc open and the beach and broadwalks very pleasant.

"Relaxing stay"

5
Stephen H, Rochester, United Kingdom 10/09/2020

This was our first visit to the Lansdowne Hotel since the easing of lockdown measures. We were anxious about visiting, it was pleasing to see that there were controls in place to help reduce the risk of transmission of the virus. With all staff members and the majority of guests adhering to the rules. The stay itself was brilliant, it was great to see some familiar faces within the hotel and the friendliness had not suffered. The room was clean, reception, bar and waiting staff were great. Breakfast was table service and this just added to the experience. It was the best hotel experience we have had since July 4th. Our thanks to Mr Berriman and his staff. We look forward to joining you again in the 2021.

"Understaffed but really lovely"

5
User 09/09/2020

I had booked a sea view room with shower rather than bath as I am disabled, we arrived, amazing room but shower over bath. Well I say shower more like a drizzle. The staff were very friendly and helpful but they were seriously under staffed! Breakfast was lovely, decaf tea available, toast nicely cooked, cooked breakfast was delicious and just enough. When I needed to get in and out of the hotel on my scooter the staff were always on hand to help me on the lift, excellent covid-19 one way system, everything was clean, up lift, down lift. Seem dog friendly as we saw a few people having breakfast with their four legged friends. I asked for an extension lead for my breathing machine as my extension lead wasn't long enough but they didn't have one, although at 8am the next morning one was delivered to me. Can't fault the staff.

"Wonderful Helen, wonderful food."

5
User 07/09/2020

Ended up Eastbourne, long story but not a typical Eastbounre person and nipped in here. Helen appeared to be bar staff, waiting staff and everything else. Very attentive without being invasive. Lovely afternoon tea. The woman is a star. Sensible Covid precautions in place.

"Wonderful hotel with stunning views"

5
Ash2980, London, United Kingdom 04/09/2020

Perfect for a family getaway with stones throw distance from the sea. Lovely and helpful staff with clean spacious rooms with gorgeous sea views. Excellent dinner options if you want to dine in their restaurant. Will stay here again in future.

"Disappointed"

3
User 04/09/2020

Was disappointed with this stay,we didnt get we asked and paid for,receptionist was not helpful at all.wifi is rubbish.we have stayed b4 no problems.so not sure what happened this time,we will stay again

"Surprisingly lovely"

4
User 01/09/2020

Lovely room with sea view Very comfy bed Great brekkie Very good staff Top location Eastbourne is great Bistrot Pierre across the road good food and cheap Lounge area comfortable Next door the grand Recommend

"Overnight stay"

4
Nikki-sarge1975, Loughton, United Kingdom 31/08/2020

My partner and I elected to stay at the Lansdowne as we'd previously stayed in the other Best Western in Eastbourne and thought we'd compare, the Lansdowne wins hands down! Our room (219) double with sea view was a very decent size and set out well. Breakfast as always at a BW was very nice, no buffet all table service. The lady on bar duty the sat eve was a delight, she made great conversation and was lovely. Due to Covid19 it was a little confusing making our way round the one way system they had going, and a little disappointed at the checkout just putting key cards in a box - no parting farewell! All in all a great stay and would definitely stay again :)

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kikki, Thank you for posting your kind comments and Four Stars on Trip Advisor. I am delighted you had a great stay, enjoying the delightful service. I am however disappointed that you did not get a more obvious farewell on this occasion. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fab location and service "

4
User 31/08/2020

Very convenient location with sea view. Just 100 yards from beach. Great service with covid restrictions implemented well. Lovely breakfast and lovely lounges to enjoy a quiet drink. Staff were very friendly and smiley.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Camillajane, Thank you for posting your kind comments and Four Stars on Trip Advisor. We are delighted you enjoyed the Fab location and friendly service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Different this year"

4
User 28/08/2020

My sister and I take our elderly disabled mother here every year . Our family room with a sea view is lovely and spacious with a fabulous view. A great location just a few minutes walk to the pier and ample disabled parking opposite. The staff are lovely and great with mom. Things were different this year because if Covid . A bit disconcerting that our room and bathroom weren't cleaned during our stay but we did get clean towels on request . The restaurant had a limited menu both at breakfast and dinner which was disappointing. Breakfast still had cooked items but not the more unusual items such as kippers or haddock and no fruit . The pan au chocolate served in its plastic wrapper was frankly odd . We found the choice at dinner quite poor with a bar menu or a la carte limited to 3 choices of each course . On the plus side we had a lovely afternoon tea. Hopefully things will be back to normal next year.

"Excellent service"

5
hawkeye007Eastbourne, Eastbourne, United Kingdom 24/08/2020

We went here for dinner only. Good social distancing measures in place. .I had the cod, my husband the scampi, both meals were well presented and my cod was the best I've had in years, the batter was light and crispy, my husband said his scampi was great too and non greasy, Waiter was very attentive and checked everything was ok. Wonderful thank you.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Hawkeye, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had a Excellent dinner. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Short Break"

5
User 24/08/2020

We wanted to break our journey to Dungeness and had briefly visited Eastbourne a couple of years ago. Checking in was online and very straightforward. There is clear signage and plenty of hand sanitising stations. We had a double room with Seaview (119) and we're very happy with it. The bed was really comfortable and big! as is the room - spacious. The road is not too noisy at all and we could see and hear the sea. First thing in the morning it was a short hop to the rock pools for a lovely meander. We booked on a room only basis, but would definitely stay again.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sannamh, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all very pleased you had a comfortable and spacious break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Last minute getaway"

4
chloejos, Hertfordshire, United Kingdom 24/08/2020

We came across the Lansdowne as close to my family (4min walk) from where they were staying. We only booked 1 week before going! There was a deal on ‘3 nights for the price of 2' Including breakfast, which worked out great value for money for a hotel on the seafront. We arrived and receptionist was kind and check in was so quick everything was well explained, parking permits given out, breakfast time booked all took about 3 mins long!! My brother had a sea-view room on the 1st floor and was happy with his room, dated(Understandable) but clean and well-presented. We were a couple of rooms down but knew we didn't have a sea-view room as they were sold out. The room was a ‘Standard' double room which had beautiful high ceilings, double bed, bed side tables, wardrobe, chair table, cabinet, tv mirror. Well presented but there was an ‘old' smell in the room. The bathroom was a little on the tired side but clean. However the room was extremely warm, bordering on hot, we found a fan in the wardrobe, the window opened just slightly and the outside temperature was probably around 18degrees , however where we were situated(looking over industrial part of the hotel) there unfortunately was no breeze. We popped to reception on way to the bar and unfortunately despite the receptionists trying couldn't provide us with an alternative room. Despite the hotel feeling not fully booked. Breakfast the next morning was great, we were welcomed by a lovely waitress and food and drinks were brought out very quickly by different waiters. Food was of good quality, however the toast was cold by the time the food arrived! Anti bacterial hand sanitiser was available in multi rooms around the hotel and communal areas and a one way system was in force in the hotel which provided us with guidance! The staff made our stay very pleasant, the hotel is situated in a great location, walking distance to lots of places and we thought it was great value for money.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear chloejos, Thank you for posting your kind comments and Four Stars on Trip Advisor. I am very pleased you enjoyed your 342 stay all at great value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Three day break"

4
chrisgE3392MH, London, United Kingdom 24/08/2020

Have been in this hotel before and enjoyed the stay Again we booked for an executive room but disappointed with the very small double bed and we are not large people !! Suggest in such a nice room a bigger bed the headboard on he wall was bigger than the bed Apart from that great hotel and sea view Breakfast not as good as last time and full breakfast cut to minimum ie no hash browns mushrooms fruit . However still pleased with hotel and will stay there again

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear chrisg, Thank you for posting your kind comments and Four Stars on Trip Advisor. We are delighted you had a great stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely hotel, good location"

5
McDonnell31, London 21/08/2020

We stayed here for one night as a last minute break. Hotel is very well organised for Covid-19, with a one way system, hand sanitizer and notices up everywhere. Reduced meal menu, evening meal is taken in the Regency Bar but it's a great location, Plenty of social distancing, and food was lovely and reasonably priced. Breakfast was included with our booking and was waitress service and very nice. Staff are all very helpful & friendly, a very well run hotel. Located on the sea front our room had a side view which looked over the sea. Parking was a worry before we went but no need to be as park out the front in the loading bay, get a parking voucher from reception which enabled us to find a bay across the road for our stay. Would definitely recommend for a short stay, nothing to fault, 3 star hotel with 5 star staff and service.

"Not 100% happy"

3
davidmA2459OD, Redhill, United Kingdom 20/08/2020

The room was very small, meant to be double but seemed like a single room with a double bed, only one bedside cabinet, one of the cups was dirty, the mirror looked as though it hadn't been cleaned, curtains had a dirty mark, window was dirty, all the hand sanitizers on the 2nd floor were empty, the bathroom was tired and needed refurbishment, the communal areas were clean and very comfortable, the restaurant food was very good.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear David, Thank you for posting your comments and Three Stars on Trip Advisor. We are all very pleased the restaurant food was very good, I have spoken to Housekeeping regarding the issues in the room. Please note the sanitisers are checked hourly, we have not yet found any empty to date. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Well Organised"

4
User 20/08/2020

Enjoyed an overnight stay here in Mid August. We found the hotel very well organised for Covid - screens atreception with masks and gel available. A one way working was set to access rooms and return to reception. The ample lounges well well distanced and weak evidemmnce of regular cleaning. Bar and serving staff work masks or shields. We onlystayedovernightso we uncertain about housekeeping although they too were wearing nasks and gloves when we saw them cleaning rooms. The hotel was as comfortable as usual and nice to see at least one of the lounges tastefully redecorated during lockdown. Breakfast was by order and naturally no buffet. It was served reasonably promptly although to maintain service and distancing we were asked to vacate the table at a set time: not a problem for us although guests overran the table we had been allocated. We enjoyed several bar meals. Great weekend. Many thanks to all the staff and management.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear MWC, Thank you for posting your extremely kind comments and Four Stars on Trip Advisor. We are pleased you found the new covid preparations in good order. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Mainly positive!"

3
User 20/08/2020

Positives: Amazing location for Eastbourne. Right on the seafront and local restaurants nearby. We would recommend Little Italy around the corner and The Pelican for amazing fish and chips! The staff were great; friendly and the lady in the restaurant (I think her accent was South African) was delightful at breakfast :) ! The hotel is taking COVID regulations seriously - staff appropriate PPE and social distancing encouraged throughout. Negatives: The only negative was the room. We had a cosy double. It was VERY hot and outside the window was a noisy generator and little air as it is in the middle of the hotel. The room decor is very outdated and the bathroom is in desperate need of an upgrade - felt very basic. Cost: OK... I imagine it's worthwhile upgrading to the sea-view. The cosy double was a little over priced for what it is.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear John, Thank you for posting your kind comments and Three Stars on Trip Advisor. I am very pleased you had a positive stay, I will pass on your thanks to Rose. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Good staff"

3
Midsummerlady, Staines, United Kingdom 13/08/2020

Stayed one night, the bed was lovely and comfortable and the room spacious. The breakfast staff were excellent, they were so efficient and friendly, and so fast to turn around tables. I found the reception staff to be a less friendly and if I was running the hotel I'd make them redo the customer care bit again. Great location, public areas nice and airy, lovely high ceilings as these old buildings have.

"Old, stuffy, HOT and out of touch!"

1
Matthew M, Gerrards Cross, United Kingdom 12/08/2020

The location is perfect, but they are totally out of touch. In the middle of a heat wave there was no airconditioning anywhere, the curtains were drawn and the room was at least 40 degrees on arrival. The windows open only a crack, the shower could not be adjusted to cold, the heaters in the bathroom were always on and the tiny desk fan was hopeless. In short, it was tortuous. Go here in winter when everything else is booked up.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Hi Matthew Thanks for your email. Firstly I apologise about the towel rail in the bathroom. Last year we spent a huge amount of money on our plumbing system and there seem to be a few tweaks here and there we are discovering. As far as the water, did you report this to reception? Your words 'totally out of touch' seem somewhat over the top! Just to enlighten you on a couple of points. Firstly the hotel was built in around 1886 and that in itself makes putting air-conditioning in to be a very difficult and mainly costly exercise! With these sort of temperatures only really being enjoyed for a few weeks of the year, it simply is not a cost that I see as a priority. We put a fan in which most people appreciate. We are all hot in this weather and unless you choose to come and stay in a more newly built hotel in Eastbourne which enjoys air conditioning and of which there are very few, you will still only have the option of a fan as most hotels are located in old buildings!

"Relaxing few days"

5
User 09/08/2020

We booked this trip on a whim but couldn't have been more pleased. The whole experience at the Lansdowne was wonderful, staff couldn't be anymore helpful, even though they were rushed of their feet. You felt safe with procedures in place for the Times we live in. We had a room with a sea view, which was outstanding. This is a hotel that values there customers and well worth a visit, we shall definitely be back.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mariposapurple, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a relaxing trip to Eastbourne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"my stay experience at the Best Western Landsowne Hote"

2
italy012015, London, United Kingdom 08/08/2020

Before Booking: I tried to book directly and was cheaper with a prepaid rate from an OTA, before making the booking, I called the hotel directly and they have have answered, book through the OTA then, nice attitude, if an employee would be allowed to offer the same rate, at least could save money to the Hotel, but they prefer to pay at least 20% of commissions. Check in: Even if I have added comments that it was a birthday, at the check in, this has not been mentioned and I have been asked if I wanted to be upgraded with a fee and I replied that if they want to upgrade me, upon availability this should be free, if not, I am happy with the room allocated, in the end no upgrade. During the stay: standard room, even if is dated, still well maintained and no air con, which I understand (old hotel), bed comfortable!, carpet a little bit dusty. Check out: easy

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Italy, Thank you for posting your extremely kind comments and Two Stars on Trip Advisor. I am very pleased you stayed, however disappointed on this rare occasion we could not match the rate. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Superb stay"

5
EtonWickAl, Windsor, United Kingdom 06/08/2020

We have just come home from a 3 night stay and have to say this is with out a doubt the best hotel we have ever stayed in. From the second we arrived to the moment we left we had the best customer service you could ask for. We stayed in a family room with sea view, and boy, what a view. The room was large and the bathroom especially impressive, although it did get a bit steamy when running a bath or shower but that is no big bother. You do need to watch the water temperature as it gets scalding hot quickly. The staff were terrific and very helpful, especially the gentleman that served us at breakfast time and the lady, I think her name was Helen, who served us drinks and meals in the bar in the evening. So kind and friendly and even wished me a happy birthday which I had whilst we were there. Safety was adhered too at all time with a one way system in place and the staff wearing face coverings. Reception were fantastic.. I phoned down to ask for extra supplies for the room and they were delivered in under 20 minutes, being left outside the room so we had no physical contact with the staff. All the meals were delicious and plentyful. The breakfast lasted us right up until our evening meal, which was amazing value for money, especially as the hotel are taking part in the half price eat out to help out scheme Monday's to Wednesday. The hotel location was lovely. If in the future we were to holiday in Eastbourne again then this is the hotel we will be staying at.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear EtonWickAl, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had a superb three night stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic hotel ...sorry we had to leave ....but we will be back"

4
john p, Chadderton, United Kingdom 06/08/2020

Myself and my wife Susan have recently returned home from a four night stay at this hotel and here are our thoughts . From arriving on day one to leaving on day five we found everything about the hotel was fantastic. We felt the location , opposite the ferris wheel was great , with plenty going on in the immediate area. We booked a double sea view room which was fantastic , looking out of the window seeing the sea and the promenade was perfect . The hotel itself had strict guidelines in respect of covid and everything seemed to work very well making us feel safe . Breakfasts were spread out ( on the hour from 7 till 10 ) and whilst we were meant to keep our allocated time we asked to swap on two occasions which the staff were happy to do for us. Breakfast itself was fine offering cereals , full English , tea & coffee toast etc...everything to set you up for the day, all served by friendly staff . We were sorry to leave the hotel at the end of our stay but would like to say a big thank you to everyone who made our stay so brilliant . A slight negative was we found the room a bit warm at night even with the windows open , but this was only a minor issue and did not detract from our stay . One thing is for sure the next time we are in Eastbourne we will look no further than the best westen landsdowne road .

"Wonderful sea view room"

5
Chud, Derby, UK 06/08/2020

We have just returned from a most enjoyable visit to Eastbourne thanks to the Lansdowne. We upgraded to an executive room for just £10 and had a very large room with a superb view over the sea. A good, cooked breakfast was served. The hotel has strict Covid-19 procedures in place and we felt very safe. We did not eat dinner at the hotel, although it was available, instead ate out at a couple of nearby restaurants which were fully open. Sitting by the sea in the sunshine drinking a bottle of wine we wondered why we bothered with travelling overseas. Thank you to all the staff at Lansdown.

"Lovely hotel let down by staff and food"

3
User 06/08/2020

We stayed in a family room on a B&B basis. The room was very nice, clean and bright, and had all the basics you need for a stay. Although we were ‘unexpectedly' awoken at 5.30 am on 2 of our 3 nights stay by the room phone ringing!? so that did let down the ‘bed' side of our stay. However the Breakfast element (advertised cost of £12.95) was very poor value and service was not great. The cooked breakfast is advertised as containing 8 items on the website and the list of additions items on website lead me to believe I'd get a decent breakfast, however, in reality the cooked breakfast consisted of a sausage, a slice of bacon, half a tomato, an egg and a small ramekin of beans, none of the advertised hash browns, mushrooms or fried slice. And the only additional items available were cereals, crossiants and pain au chocolate (none of which I can eat as a coeliac) so very poor value for me, and certainly did not live up to the advertised breakfast I should have received. In addition to this they managed to get our breakfast order wrong 2 out of the 3 days, and to make it worse the manager insinuated rather ticket was write and we were the ones who were wrong! (What happened to the customer is always right? Which we were!) The hotel were running a one way system in the light of Covid which guests adhered to quite well, however the staff did not and I regularly observed many of the staff going against the flow which is very unprofessional (the manger was probably the biggest offender of this so no wonder his team didn't adhere to rules either), this was also often on the narrow stairs ways and corridors so we had no way of a anointing them. The staff also left a trolly in the small corridor right by the top of the stairs we had to use to get down to the lobby every morning making it quite precarious for my 6 year old to safely navigate his way down every morning. OVERALL RATING: Accommodation 4/5, food 3/5 and staff 2.5/5

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Christine Thank you for your 3 star review. I am disappointed to read that you were not entirely happy with your stay. Please accept my apologies for not updating our website with the reduced menu. With all the new way of working Im afraid this was overlooked. However, so far we have had very positive comments about the reduced offering, but I can understand that your expectation was not met. As far as the misunderstanding with the manger who took your order, I can again only apologise. The one way system is there for staff and guest safety and there are times when staff have to go against the tide so to speak as delivering food to lounges etc would be extremely difficult. Also the same can be said for the Room Attendants servicing rooms upstairs. I am however confident that the staff are at all times respectful and aware of guests that are using our one way system. We are all trying our best in this difficult time! As far as the trolley in the way of your room, did you mention this at the time? Im sure there would have been no problem with us moving this for you.

"Eastbourne Trip to Lansdowne Hotel"

5
sbreckers, Greater London, United Kingdom 05/08/2020

Highly recommended the Lansdowne Hotel. We booked online and were a bit nervous about Covid and what it would be like to stay in a hotel again. Lansdowne had really well thought out procedures to keep everyone safe, like staggered breakfast times, one way systems and socially distanced seating in the lounge and bar which I might add was brilliant to have to relax in. A lot of effort has been made at this hotel with upgrading rooms . We had a Seaview Double which was brilliant, very well decorated and spacious and great value for money. We never felt it was to busy due to staggered breakfast times. All the staff here were brilliant, kind, thoughtful and attentive. There were a couple of issues but these were sorted quickly and meet our expectations. Breakfast was table service rather than buffet like it used to be and I have to say was really great, lovely eggs and sausages. Great poached eggs. This place is ideally suited at the quieter end of Eastbourne right opposite a park and the sea. We spent a lot of time on the beach, water quality great and ideal for swimming. The south downs are right on the door step from the Lansdowne and I'd recommend a walk up there. The staff at the Hotel are very knowledgeable locally, with recommendations for places to go and eat. I can't recommend a stay here highly enough. It was brilliant so brilliant we stayed and extra night. Will be back again to stay and a big thanks to all the staff there for being so kind and looking after us for the week. We also visited Herstmonceux Castle, Hastings and St Leonard's area. We ate at the local chippy Holiday Inn Fish Restaurant and Pomodoro e Mozzarella a lovely Italian restaurant. And a great Thai street food place up near the station. All worth a visit.

"Even in a global pandemic, the Lansdowne delivers"

5
User 31/07/2020

Again, a faultless stay at the Lansdowne. I've stayed here on a number of occasions, and this time was as enjoyable as ever. They have gone to great lengths to ensure the hotel is safe for both their guests and staff. Things aren't quite as they would have been pre-lockdown, but the Lansdowne has done everything possible to deliver the same experience. Breakfast was amazing. Room was amazing. Staff... amazing. Thank you everyone at the Lansdowne. Already looking forward to the next visit.

"Mr lewis"

1
User 30/07/2020

Appalled how the management have failed to contact me about my stay hairs in bath , and the mould on the window sill was the worst I've ever seen not to mention discarded cotton buds out of peoples ears on the balcony room 128 27th July 2020 Shane on you u will never step foot in another

"A return to a post- Covid Lansdowne!"

3
User 30/07/2020

I have been visiting the Lansdowne annually for a number of years. It well positioned and comfortable with welcoming staff. On receiving an e-Mail that the Lansdowne had reopened I immediately booked. Generally the hotel has adapted to the post-Covid world and their reduced offering appropriate and reasonable. What seems to be lacking is the kitchen detail. I put down the pan fried venison slices (perhaps re-fried?) dryness down time the English taste for well done meat. My second order of the Vegetable Soup of the day with Croutons was laughably thick it could have been eaten with a knife and fork. The ready made croutons tasted stale and from a packet. Rather overkill as the soup was served with a warm bread roll. Once the Chicken Goujons and Chips had been returned to the kitchen in favour of the Chicken Caesar Salad which I had actually ordered I felt it appropriate to recount my experiences to the Duty Manager particularly as, along with the chicken, I had served slices of fried pig with my Salad. Apparently, he told me, I was confrontational and drank too much. The second fact I had to agree with as I had been drinking wine for over half an hour as I waited to place my food order while room service orders and orders from customers going to the bar were put into the kitchen despite the sign saying there was only table service! Perhaps the chef is still on furlough.

"Friendly staff and great location"

5
karinaereddy, London, United Kingdom 28/07/2020

We really enjoyed our stay here. The staff were extremely friendly and helpful, the room was clean and comfortable, and the location was excellent with the Ferris wheel directly outside the door and the beach at your fingertips. We enjoyed learning about the hotel's history, interacting with the staff and enjoying some down time. And the blue room is impeccably decorated!!

"Good Location"

3
DayTrip25812290978, Wembley, United Kingdom 28/07/2020

The location is so good. The lobby and rooms on first floor are beautifull. I didn't like because the seagulls made a lot of noise and you could hear inside the room. They need replace the shower hand of room 217, whas blocked. The room was clean. The breakfast was so good.

"Lovely Sunday stay"

5
harryfranklinleeds, maidenhead 21/07/2020

I stayed for one night last sunday at the Landsdowne hotel and was made very welcome from start to finish, I was upgraded to a sea view single with private sitting area with my diamond select status I was pleased to be offered a full breakfast in these troubled times The hotel made u feel very Covid safe with clearly directed routes There were many lounges to relax in and watch the sea and people I will definitely return here

"Avoid unless you want to be transported back to the 70's."

1
julieweir2018, London, United Kingdom 21/07/2020

We had a standard room - which was basic to say the least and had not been touched since the 70s. The radiator in the bathroom was also broken and stuck on full blast. On checking in we were told only 40 rooms were full but when I asked to move rooms I was told there werent any others available. After a discussion with a manager we were moved to a room just down the hall.... cooler but with a view of a brick wall. (And still required fans in the room). And this had a tv with only 2 working channels which we had to retune. And no hot water at all. None of the photographs on the website represented the rooms we were given. And we spent more time moving and waiting for maintenance than relaxing. The beds were also tiny, and no spare pillows. The lounge areas have obviously been renovated recently but the rooms (we were in the third floor) leave very much to be desired. I travel a lot for work and for the price paid (250 inc supplement For dog) it was very disappointing to say the least. One thing I will say is that ALL the staff were lovely.... sadly the state of the property and issues therein let them all down.

Catherine Clifford, Owner at Best Western Lansdowne Hotel, responded to this review
Dear Julie Thank you for your review of which I am very disappointed to read that you did not enjoy your stay. I had heard of the problems you encountered on the first night of your stay. The room you were in is one of our older rooms, but even though this might be the case, they are all extremely clean and well maintained. However, the problem with the bathroom radiator is unacceptable, especially when it is so hot! We have just spent alot of money on a new plumbing system and there seem to be, since opening, a few tweaks here and there that we need to make. We are a family owned hotel, for 108 years, and although under the BW umbrella, we do not have large budgets for refurbishments yet we have done a huge amount of refurbishment in the last 5 years. It was day two of opening and I personally am v eryhappy with the response from our guests so far. Your one star review sits in amongst two five star and one 4 star review. We are obviously doing something right and as you mention all our staff are an asset to us. I believe you were moved to one of our newer rooms and Im sorry if the TV was not tuned in, but Im glad you rectified it quickly. The weekend was very hot and being an old building, it does get heat up. Im pleased that our fans were a help in cooling you down. If you look through our website, we do of course put our newly refurbished rooms on there, but there are pictures of the non refurbished rooms too so I don't beleive it is a misrepresentation of the rooms we have. The bed you had was a standard double bed and to meet Best Western policy re Covid-19 we only put one pillow on the bed and the guest is more than welcome to request more. The lounge has recently been refurbished as have our function rooms and other small lounge. I don't think it's fair to say 'the state of the property' as with 102 rooms we invariably have maintenance issues, but we always do our upmost to rectify them. I can only hope that if you do come to Eastbourne again and would like to try us one more time, then please do request a newly refurbished room.

"A wonderful weekend seaside break!"

4
User 20/07/2020

I had a single room with sea view and was delighted with the outlook as well as the space and comfort of the bedroom. Everything was clean and comfortable. The staff, without exception, were friendly and helpful and it was great to see them back in operation. My only disappointment was no hair dryer supplied in the room. They have sensible and easy systems in operation to make both staff and guests as safe as possible.

"Weekend away"

5
Susan H, Chatham, United Kingdom 20/07/2020

Stayed day after re-opening. Extremely clean and clear instructions regarding social distancing. Excellent breakfast and excellent service throughout. Made our first trip after lockdown special and felt very safe. Well done to all the staff.

"Superb, safe stay, excellent staff"

5
S K, Cambridge, United Kingdom 19/07/2020

Apparently when we eating the first night evening meal, discovered hotel had been open 7 hrs! Excellent organisation, cleandliness, staff superb esp Helen and Alex? (manager). Breakfast superb, evening meal menu understandably a little limited but extremely well cooked and generous. Rooms comfortable and clean, fan and extra pillows delivered. Social distancing superb, loads of sanitiser. Very done to you all!!

"Great Place for a Weekend Break "

5
AP4948, Maidstone, United Kingdom 18/03/2020

We went for a weekend , including a dinner dance, with some friends and had a lovely time . The staff were very welcoming at check in and helpful throughout the weekend . Service and food at Fridays dinner , Saturdays dinner dance and breakfasts were excellent as were the bar meals. The bars and the several lounges( including games and snooker rooms) are well set up and comfortably furnished . There are several function rooms buy the hotel staff seemed to cope comfortably with 3 major events on at same time on Saturday night. The hotel is ideally situated for all the local amenities and attractions as well as town centre . Rooms were comfortable and clean ( but controlling their temperature was a bit of a challenge) . Elliott, Helen ( in the bar/lounge) and Shaun ( in main restaurant & at dinner dance) deserve special mention for their rapport with customers even when very busy . Well worth a visit .

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear AP , Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a wonderful dinner dance, we do have fans available on request. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Eastbourne"

4
tinastevespain, Essex, United Kingdom 18/03/2020

staff very friendly and helpful, lovely old building though the beds and carpets in the room were very tired looking. I understand refurbishment has started so hopefully this will improve. enjoyed a night at the theatre and walks. I am disabled and facilities are not very good for wheelchairs etc.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tina , Thank you for posting your kind comments on Trip Advisor. I am very pleased you very well looked after by our very friendly and helpful staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice break"

4
CatdiverKent, Kent 15/03/2020

We stayed at this hotel for one night on the Travelzoo offer. We paid extra for an upgrade to our room and was very happy with the room we were given. Direct sea view and very comfortable bed. We had a separate shower (it would have been nice to have a shower cap as I wanted a quick shower and did not want to get my hair wet, but there was not one there - hint hint management) We also had a separate bathroom with bath, sink and toilet. We had a cream tea in the afternoon which was lovely but the poor barman was very overstretched, serving drinks, bringing food, trying to clear tables etc. He did a great job but could have done with a hand, well done to him though. Breakfast was lovely and service was excellent. I would definitely recommend this hotel and stay again. Staff seem to organise lots of charity events which is brilliant. Parking is a bit limited but you can buy a parking permit from the hotel for £1 which entitles you to stay until 11am next morning.

Jamieson Berriman, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear CatdiverKent , Thank you for posting your extremely kind comments on Trip Advisor. We are delighted you had a nice break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Travelzoo Deal"

3
IloveBunny, Maidenhead, United Kingdom 09/03/2020

This was a Travelzoo deal and as such was very good value for money. The included cream tea on Saturday afternoon was excellent. Overall the hotel is a bit tired in the public areas and the bedroom. That said the staff were very friendly and super helpful. The breakfast was great - in parts - unfortunately lots of items ran out and weren't always replenished quickly or even at all. The hotel was ideally located for the Congress Theatre which was the purpose of our stay so that was great. A mixed bag all in all but it was an enjoyable weekend.

Lansdowne1912, Owner at Best Western Lansdowne Hotel, responded to this review
Thank you for your review and we are pleased to hear that you enjoyed your stay overall. I will say that as a privately owned hotel (Best Western do not own the hotels) we have been investing heavily over the last 5 years. The ground floor in particular has seen our two function rooms completely refurbished and in November we refurbished our first lounge which has been very well received. As much as we would love to refurbish the whole hotel in one go, we simply do not have the budget to do so! I believe that although some bedrooms are slightly dated, they are all clean and well maintained. We have also just invested heavily in our plumbing system which now sees as expected water pressure in all bedrooms. We have 102 rooms and we have refurbished many of them, so next time you come, please do ask for a newly refurbished room. Our refurbishment programme is ongoing. Sorry to hear that the breakfast was not replenished in a timely manner. This is not the norm and I can only think that perhaps it was a very busy period at the time you came down to eat. We hope to see you again soon. Kind regards Catherine Clifford (Partner)

"Very noisy room from fan/ generator outside room"

2
Keith T, Leatherhead, United Kingdom 06/03/2020

The generator fan was on outside the room until gone midnight and on again at5.30 Impossible to sleep . Reception gave little help sympathy or refund .very poor attitude Did complain but staff offered nothing

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Keith, Thank you for posting your comments on Trip Advisor. As you are aware we have been in contact post this review directly, my humble apology has been accepted. I am pleased in your note directly you commented on how impressed you were with many of the hotels services. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"80th birthday"

5
Guardamar1957, Rainham, United Kingdom 05/03/2020

Very large hotel done a deal with travelzoo Rooms lovely large nicely decorated beds lovely and comfortable Scones and tea cream and jam very nice Breakfast buffet lovely turned out cooked very nice very enjoyable Staff very friendly

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Guardamar, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you had a wonderful 80th Birthday at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on-line. Kindest Regards, Jamieson Berriman

"Beautiful hotel in a beautiful place"

5
dagnijak315, Redhill, United Kingdom 29/02/2020

A very nice hotel. Lovely, big room with a seaview. Loved it from the moment I stepped in. Delicious breakfast too. I'm definitely returning and recommend to everyone visiting Eastbourne. Very good price an great location.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear dagnijak315, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted your experience was so beautiful, thank you for your recommendations in advance. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on-line. Kindest Regards, Jamieson Berriman

"A wonderful Ruby Anniversary"

5
User 24/02/2020

My wife and I celebrated our 40th Wedding Anniversary at the Lansdowne and were delighted with all aspects of our stay. The hotel is warm, comfortable and welcoming. The staff are extremely courteous, hard working and efficient. A wonderful experience.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Departure , Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased your wonderful Anniversary was such a great success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Appalling service!"

2
999JulieP, Brighton, United Kingdom 20/02/2020

I treated my mum to Afternoon Tea for a Christmas present. It turned out to be a real disappointment. We were greeted and seated with no problem, but 40 minutes after our booked appointment we were still waiting - not even a cup of tea or coffee in sight. The waiter did a disappearing act and the only person to ask was the receptionist. Eventually our long awaited tea arrived with no apology and in fact the waiter was not interested in our disappointment with the service. The sandwiches were then mideocre, along with the cakes. The scones were the only things worthy of a good review. It's a shame because the setting was nice but service needs to be much improved.

"Very comfortable"

5
E R, Oxford, United Kingdom 17/02/2020

Very pleasant hotel. Good food and friendly staff. Lots of lovely lounges and fabulous cream tea with the best scones ever. Room nice if slightly old fashioned but clean comfortable and plenty of hot water. Would definitely go again and recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear E R , Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a very comfortable stay and were well looked after by our friendly team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely sited hotel but poor reception"

2
choolaver, London, United Kingdom 13/02/2020

The sea views were exceptional.The newly decorated rooms were good but the extractor fan in the bathroom was noisy. It would have been a good experience staying in the hotel but unfortunately it was let down by a lady receptionist who was loud,unsmiling,austere looking who was insistent that we paid in advance of our stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear choolaver, Thank you for posting your kind comments on Trip Advisor. We are very pleased you enjoyed the hotel and the wonderful views. We do have a pay on arrival policy, that is the procedure. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A very enjoyable stay"

5
chrispope2015, Kent, United Kingdom 09/02/2020

Our second stay in this beautiful and comfortable hotel, where our adult children and grandchildren have also stayed. We have found the bedrooms spacious and very pleasing and the catering extremely good. The.lounge and relaxing areas are decorated to a high standard, and all staff very helpful, friendly and professional. Very happy to recommend this delightful establishment,.and we will certainly hope to return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chris, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had an enjoyable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Vintage Afternoon Tea"

5
User 09/02/2020

We thoroughly enjoyed our recent visit for vintage afternoon tea for 4. The food was delicious with generous portions, the service polite and attentive and the setting comfortable and congenial, very good value and would highly recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear queenofpancake, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted your Vintage afternoon tea exceeded expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great value"

5
John A, Seaford, United Kingdom 07/02/2020

Excellent value for a one night stay whilst visiting friends. Warm comfy room, sea view. Easy free parking outside the hotel. Great hot breakfast, good choice, friendly staff. Would certainly recommend this hotel to others

"Best ever experience in hotels"

5
User 31/01/2020

We have had the most wonderful time at the lansdown ever, They just could not do enough for us, te staff were fantastic and believe you me my wife and I have stayed in a lot of hotels. the hotel itself is beautiful the staff are outstanding especially Eliot and Flure to name just a few ; the hotel provides spectacular views of the promenade and the sea with beautiful gardens to the sea front

"Afternoon tea"

5
Jayne0511, Eastbourne, United Kingdom 28/01/2020

Lovely surroundings. Newley re furbished from previous visit. Had purchased a groupon voucher for afternoon tea for 2. Outstanding value and a well presented afternoon tea. Staff very pleasant too. Would recommend

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jayne, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you had a wonder Afternoon Tea. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent Christmas and New Year"

5
Stephen Robert B, Limoges, France 20/01/2020

I was glad to return to the Lansdowne for the Christmas and New Year celebrations. The attention to detail was remarkable and the many guests obviously enjoyed every moment, The quality of the food and entertainment was exceptional, as was the wine list. The staff, as usual excelled themselves. Mr Lewis and the other proprietor welcomed guests personally on Christmas Eve and there was champagne on New Year's Eve. I strongly recommend booking early for this even this coming year. A special thanks to all the staff who worked so hard for the guests over this period.

"Very surprised"

4
Lisa H, Bexhill-on-Sea, United Kingdom 19/01/2020

Had a lovely one night stay with my husband, the room was beautifully decorated and very spacious and lovely sea view. dinner and breakfast were very good. Only 10 min walk from town centre. Was not expecting our room to be so nice so very pleasantly surprised

" Lansdowne Hotel "

3
Robert3856, Surrey, United Kingdom 13/01/2020

I stayed at the Lansdowne for the weekend. When I arrived Rosie on reception recognised me from previous stays and had my check in papers on the desk before I had reached reception.  Helen from the Bar recognised me as soon as I walked in and said oh hello Mr W.  The hotel is right on the front. The hotel was so clean everywhere. The room that I had was massive, there was a bath AND a walk in shower.   I am afraid that I did have a few problems this weekend.  In previous reviews I have had to have a moan about the water pressure being a joke. This time, I cannot comment on the pressure as the water was absolutely freezing, even after I Iet it run to get warm.  The alarm clock in the room was still set at British Summer Time (the clocks changed in October). When I come back down I have to leave the Hotel at 5:00am. I mentioned  I mentioned these issues to reception and they were not rectified.  Another thing was that when I come  As I was meeting a friend at the Hotel I requested if I could reserve the table in our favorite snug for me to see her.  This also was not done. (If this was the only thing I would not have mentioned it).  When I was down last time they were doing a refurb of the Lounges.  (see piccies).  Having said all that I will definitely be back at the Lansdowne again. 

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Robert, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a good stay and will definitely be back. Please note we are currently investing £200k on water plant, improvements will be evident very soon. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Brilliant stay"

5
ynO_10, East Sussex, England 12/01/2020

Booked a one night's stay following a function nearby. As usual warm reception from the front desk, nice clean and warm room, all the reasons why I return to this hotel every time I need a bed and break away from my home.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear ynO-10, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had a brilliant stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Faultless"

5
NikkiM782, Borehamwood, United Kingdom 08/01/2020

Decided to get a couple of nights away and had a perfect time. Both myself and my assistance dog were made incredibly welcome and at no point was I uncomfortable at having travelled alone. The staff on arrival were polite and smiling. I was upgraded to a sea view room too free of charge! There is lift access to all floors which is good as I was on the third floor! The room and bathroom were spotless, spacious and warm and I the towels were plentiful and of great quality. There was even a welcome pack for Betsy of poop bags, a bonio and food and water bowls for her along with full info as to where she was allowed within the hotel written in a charming humourous manner. Breakfast was served to me in the bar area so that I could enjoy it with my dog. The waitress was jolly and nothing was too much trouble. The food was delicious! The entire hotel is stunning, huge in size and yet immaculate. I never saw any mess but it had that homely feel and there were even dog beds dotted about. I will without doubt come back, not just because it is in an ideal location but because it has to be one of the best hotels I have come across, which is saying something as I'm a manager of a hotel myself!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Nikki, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a faultless stay, commenting positively on the excellent food and wonderful views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Birthday party"

5
MaureenReevves, Eastbourne, Sussex 07/01/2020

A 75 birthday party. excellent service, getting into the hotel is via a lot of steps, which is not good for disabled folk. but once in, it was clean and airy. nothing too much trouble for the staff. the tables were well laid out for the birthday party. nothing hurried.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Maureen, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted your birthday celebrations were such a success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"New Years Eve package"

4
Sharon R, Chatham, United Kingdom 06/01/2020

This was the first time we have stayed at New Year although we have often stayed in the summer, and it was brilliant! Lots of “ bubbles” and the food was amazing. Some really good entertainment. Wonderful friendly staff who looked after our every need. We would definitely recommend this lovely family run hotel .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sharon R, Thank you for posting your extremely kind comments on Trip Advisor. The team and I are very pleased to see another wonderful review regarding the NYE celebrations. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great New Year"

5
Malcolm D, Wadhurst, United Kingdom 03/01/2020

We attended the evening dinner dance and stayed overnight with our friends who we meet up with every new year at different venues. This was one of the best we've been to and was enjoyable from the moment we arrived around lunchtime on new year's eve till we left the following morning. The evening was superb with a singer to entertain us while we ate dinner and then a very good DJ to follow. The food was excellent and all the staff were brilliant which made for a really enjoyable evening. We also received complimentary glasses of prosecco before dinner and at midnight to see in the new year.The accommodation was also very good and we had a good breakfast the next morning. We rounded off our stay on New Years day by attending the free lunchtime concert at the Eastbourne bandstand. This was brilliant and there were hundreds of people there. Despite the crowds we still managed unexpectedly to join others in doing the conga and the hokey-kokey as everyone there seemed to be in a party mood. I think we'll be back next year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Malcolm, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. The team are very pleased to see another wonderful review for the NYE celebrations. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Wonderful New Year's Eve celebration"

5
Cait45lin, Epsom, United Kingdom 03/01/2020

My partner and I usually go away for a couple of nights to celebrate New Year's Eve. This was our first visit to this hotel and it could not have been better. The location is ideal. From the minute we arrived we were greeted by professional and friendly staff. We travel extensively and we both agreed that our very large executive sea-view bedroom was probably the best one we had ever had anywhere in the world. The food was first class. The waiting staff were excellent. The New Year's Eve entertainment was very enjoyable in the dining room, with an excellent singer followed by a disco. Separately, the bar staff were interested in everyone too. The atmosphere throughout was great. All in all, a wonderful break. I must mention the Restaurant Manager, Shaun Atkins, who made us all feel very welcome with that wonderful smile of his. It was very obvious to us that he really enjoys his job, was very professional and made sure everything worked well. It was also obvious that he has a great working relationship with staff. Thank you and "well done" to everyone at this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Cait45lin, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very please you had such a wonderful NYE celebration. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Charming"

4
Psyche21, London 30/12/2019

Shock - on arrival the 3 rooms we'd booked - with 3 confirmations - turned out to be just 2. We'd have to start looking for another hotel. Receptionist then banged the computer and eventually found another room! How stupid! But all turned out well and the 3 rooms were lovely. Buffet breakfast super and constantly refreshed. Dining room not available as too busy over Christmas, but bar food excellent. Hotel very warm and welcoming. Won prize for guessing weight of Christmas cake and got a cheap bottle of low quality Prosecco - seemed a bit mean. Delightful little lounges around for individual families and friends. Decor new and very clean. Excellent beds and bedding brought sound sleep to all. Would certainly go again.

"Excellent Christmas Lunch"

5
Robert G, Portadown, United Kingdom 28/12/2019

I was able to visit the Lansdowne again with friends for Christmas lunch and found everything excellent. The soup was very tasty and a great choice of either turkey or beef for the main course. All the trimmings were first-class and the choice of wine very reasonable. I really could not fault the service or atmosphere and shall certainly be returning in the near future to stay in the hotel for a few days.

"Christmas Day Lunch"

4
bernadette l, sussex 27/12/2019

Booked this hotel for Christmas Lunch as a treat for my sister who was celebrating a special birthday. Her room was lovely and the decorations throughout the hotel were very tasteful. The lunch, however, was exceptionally disappointing. My first sight of things to come was the hair under my napkin. The starter was tasteless and on the main course, under the mountain of salad garnish (never seen served with any Christmas lunch prior to this occasion!), was the uncooked parsnip, carrot and one miserable pig in blanket.The pudding was lovely but the accompanying brandy sauce was in very short supply. My sister was disappointed, having gone through the rigmarole of pre-choosing her lunch options (which I then submitted to the hotel in advance as was stipulated at the time of placing our booking) only to find that her dessert choice (yule log) had been replaced with a different option altogether. Whilst on this subject, I question the purpose of the hotel's requirement that all Christmas day diners must pre-select their options, when, on the day, our server admitted that she had no knowledge of our pre-selections, and required us to state our options once more - indeed, for all three courses at once, including dessert. The servers were very enthusiastic so much so that we were in and out in 40 minutes.When I requested coffee in the lounge it never arrived. Whilst I'm aware not everyone wants to work over Christmas I do feel that those who do should at least say Merry Christmas.

"Great stay"

5
bradybunchEngland, england 24/12/2019

Booked a room at the last minute and I'm glad we chose here. Great location. Lovely warm room with big comfy beds and crisp white bed linen. Wonderful breakfast too, spoiled for choice. Very pleasant staff. Acknowledged by every staff member we saw which is quite rare these days. We were especially impressed with the delightful South African lady hosting at breakfast. Nothing was too much trouble, she was so lovely. Only one issue in our stay was the terrible shower, just a trickle of lukewarm water. Would not put us off staying here again though.

"Weekend break."

5
kappaBedford, bedford 23/12/2019

This is our second stay at this lovely hotel and it is sooo welcoming, homely, comfortable, warm and generally a great hotel. The staff are really top notch. We had an issue with our room on arrival with one of the sea view bay windows which could not be shut and it was such a cold weekend that our room was freezing, so with one call to reception the deputy manager arrived within 5 mins to assess the issue, and before i said that i was rejecting the room he apologised offered us both complimentary cream teas and what ever we desired, immediately called the off duty maintenance personel AT THEIR HOME to try and rectify the issue. It was duly sorted within an hour and made sure our room was warm before it was handed over..... Marvelous customer service. Many thanks to the deputy manager for his instant reaction to the issue. All in all we genuinely enjoy our stays at this hotel and long may it stay in the family.

"Very Friendly Staff "

5
Not_a_Food_Criticuk, York, United Kingdom 21/12/2019

Fantastic location, views and good sized rooms. Some need updating but they are in the process of refurbishing some of the rooms and public areas. The staff are amazingly welcoming and nothing is too much trouble.

"The staff at this hotel are always so helpful - Christmas lunch."

5
JasonJasonJason, Eastbourne, United Kingdom 21/12/2019

Our business networking group held our Christmas lunch here this week. Great food and beautiful setting. We were well looked after as always. Thank you to all the staff at the hotel for making our event such a success.

"Lovely Room with a small issue"

4
MathewG544, London, England, United Kingdom 16/12/2019

Absolutely lovely hotel and our executive room was amazing. 4 big windows over looking the sea. The room was massive along with the bathroom which had a separate bath and shower. The only issue with the bathroom was the lack of power for the shower. Everything else i could not fault.

"Lovely sea front hotel."

4
303Pat, Eastbourne, United Kingdom 13/12/2019

We have stayed here several times and highly recommend it to visitors to Eastbourne. the hotel has comfortable lounges, nice large bedrooms, and is excellent value for money. There is a restaurant, but the bar serves very good food at reasonable prices. The hotel is just across the road from the seafront, with an easy walk into the town centre.

"Christmas party night 2019"

5
User 11/12/2019

Booked with friends for the 80s themed party night. We decided to stay over and were really impressed with the beautiful newly refurbished bedroom. The hotel seems to have undergone a fair bit up renovations as the lounge looked absolutely stunning. The party night was great fun. Food was hot and delicious and the staff very attentive. We will definitely be back next year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ivan, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. Myself and my wonderful team are delighted you enjoyed the 80'S party night and noticed the fantastic refurbishments which are taking place. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Short stay"

4
12ljr, UK 02/12/2019

Sea front hotel made up of individual houses tastefully connected. Evening meal very good, breakfast choice good although some items were luke warm and needed replenishing quicker. Had a November DBB rate which was good value. Overall would return pity hotel doesn't have parking facilities as street parking fills very quickly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 12ljr, Thank you for posting your kind comments on Trip Advisor. I am glad you had a great experience at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Beautifully decorated Hotel"

5
User 02/12/2019

The Hotel must have been recently refurbished, from reception to the rooms it was clean and fresh. Excellent buffet breakfast. I must tell you about the beds and pillows, you are transformed into a heavenly sleep and in the morning you dont want to leave !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Bruce, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you enjoyed your stay. Please note refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic hotel"

5
katesparker, Horsham, United Kingdom 19/11/2019

We have been staying at this hotel over the years and to see the changes take place are amazing. The newly decorated lounge is stunning. Love the colours and very tastefully done. We stayed in a lovely family room with our dogs. Fantastic views of the sea. Breakfast was great with yummy pancakes which the kids loved. We look forward to our next stay. Thank you to all the team.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Katesparker, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you continue to stay with us and enjoy the fantastic refurbishments. Pancakes seam to be going very well !!! On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Another great stay"

5
Misterstonehead, United Kingdom 19/11/2019

Took an overnight stay with our friends, as usual the reception staff and manager were so welcoming and professional. We has a quick snack and we're welcomed by Helen in the Bar with the usual smile and pleasantries, so nice to be remembered also the manager Jamieson made a point of chatting to us. Our room just renovated was superb, other rooms had been upgraded. our evening meal great. Our meeting with Theresa was convivial but more importantly we all felt so important and special. Thanks again to the Lansdowne. Please bring our thoughts to the attention of Mr Lewis.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Misterstonehead, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. Lovely to be able to welcome you back so soon, we look forward to your return event in the new year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice view and some interesting features"

3
Peter B, Essex, United Kingdom 18/11/2019

Fantastic views and in a great location right on the seafront which is lovely to stroll along. Parking can be s problem and spaces are hard to find. The hotel is very large with some appealing communial areas and plush decor. The room I had was small with two tiny single beds.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Peter B, Thank you for posting your kind comments on Trip Advisor. I am very pleased you enjoyed the great location. Please note all the twin rooms, utilise two standard sized single beds. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"What a fabulous hotel and staff"

5
Tracy M, Romsey, United Kingdom 16/11/2019

We booked the Lawns room for my Mums 80th Birthday celebrations for around 25 guests. As I don't live in Eastbourne, I had to liase with the hotel from afar with regards to organising this event. The hotel were excellent in their communication and as a result the event went really well. This is an old school style hotel, and the function rooms look stunning. We thought within the price paid that we would be left in the function room to our own devices. However, they supplied us with two waitresses to serve drinks and take guests coats, and a very attentive manager. When our own music system failed to work, the team rushed to our aid to supply another music system we could use instead. The food was lovely, the room decorated beautifully and we had impeccable service. We would definitely use this venue again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tracey M, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you enjoyed a fabulous celebration and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Holiday for sister with learning disabilities and her carers."

5
User 11/11/2019

I am writing on behalf of my sister who has just had her third stay at The Lansdowne. Both my sister and her two carers were looked after extremely well and they all enjoyed the break. Lovely clean rooms. Good food. Friendly and helpful staff. My sister loves yo go there and can't wait for her next holiday at The Lansdowne. Thank you so much.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Fearless, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. It was very nice to see your sister and the two wonderful carers at our hotel again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Residential Course"

1
User 09/11/2019

No customer care no Senior person took responsibility to see that a 4 day residential course was progressing smoothly. Quality food, sea view rooms, room hire and flip chart all extra,.reticent to give promised all day free coffee and fruit. Sales lady who arranged course only concerned about collecting money. Have run residential courses for 40 years in many locations including 3 others in Eastbourne. Never received such poor customer care. Spent £6,500 over the week which could be spent far better elsewhere.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ianhataudit, Thank you for posting your comments on Trip Advisor. I am disappointed that there seamed to be a lack of customer care and attention, I was not aware of any issues through the week, I personally spoke to delegates a few times around the property; who confirmed satisfaction. We will complete an investigation. Kindest Regards, Jamieson Berriman

"Beside the sea"

4
User 09/11/2019

Great view of the sea from many rooms. Pleasant and hospitable. Near the art gallery, the tennis and the theatre. Wonderful walk along the prom so near. Bus stops towards Brighton and Hastings a few minutes walk away.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Walkforgood, Thank you for posting your kind comments on Trip Advisor. We are all very pleased you had a pleasant and hospitable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

""Simply Excellent”"

5
James D, Portsmouth, United Kingdom 08/11/2019

My wife & I have just returned from a fantastic stay at the Lansdowne which was simply excellent. On arrival we were met with a lovely smile from the receptionist. Our Executive room was amazing with a stunning seaview. We booked directly with hotel and had an amazing deal with DB&B for £123.00. A quick phone call to the hotel and our table for dinner was booked. The whole hotel was immaculate and the spacious rooms newly refurbished with a bathtub & separate shower. Wi-Fi in the room was very good also the usual tea/coffee was well topped up. We had pre dinner drinks in the hotel bar. Both dinner & Breakfast were yummy with lots of variety for everyone's taste. The restaurant was really comfortable and spacious with undivided attention from the head waiter. Well done the Lansdowne, everything was perfect including your wonderful staff. Stay here and you won't be disappointed.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear James D, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. Its simply excellent you have returned for another fantastic stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Afternoon Tea"

5
Paul D, London, United Kingdom 08/11/2019

Four of us had afternoon tea to celebrate a 70th birthday. We sat in a large bay window in the lounge with a lovely view over the sea. Afternoon tea was excellent. One of our party is gluten free and she had her own stand with gluten free scones, sandwiches and cakes with separate cream and jam. We had a very enjoyable afternoon

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Paul D, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am so very pleased you choose the Lansdowne for your celebrations. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely, relaxing, dog-friendly, family run hotel on seafront"

4
User 06/11/2019

Perfect seafront location. Pretty, refurbished bedrooms - definitely worth paying extra for room with a sea view. Very comfortable beds. Lovely staff and friendly atmosphere. Have already booked to go back again with my husband and the dog!

"Very comfortable"

4
User 06/11/2019

My room was on the third floor with fabulous seaviews. The room was very large and well equipped. Furniture was a little dated but not a problem. The staff were friendly and helpful. Large bathroom, very clean. Plenty of tea and coffee. Room service efficient.

"Good experience"

4
Wayne G, Solihull, United Kingdom 27/10/2019

Very friendly and attentive staff. The hotel organised early breakfast for competitors doing Beachy Head Marathon and the choice, amount and quality of the food was spot on. Had two evening meals in the restaurant and again we could not fault the food or the attention from the staff. Great location for beach and walking and better than being right in the town. No problem with parking either. Our room was looking a little tired and the bed could do with updating but they are obviously doing improvements so I expect this will be done in time.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Wayne, Thank you for posting your kind comments on Trip Advisor. I am pleased your were well looked after by our friendly and attentive staff. I am also delighted that your dinner was spot on and could not be faulted. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fine place to stay"

4
MikeTY2000, London, United Kingdom 26/10/2019

One of many large Victorian-style hotels overlooking the sea in Eastbourne. This one I can thoroughly recommend - room was very spacious and comfortable, with good view. Separate bathroom & shower. Large bed. And a welcome gift of 2 bones (and a poop bag!) for the dog - nice touch. And thanks for a nice stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mike, Thank you for posting your kind comments on Trip Advisor. I am glad you had a fine stay and your dog enjoyed the welcome pack. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Not serious complaints - just a few niggles"

4
ChrisFGL9, Bristol,UK 25/10/2019

Stayed for a few days to attend father-in-laws funeral and had the Wake at the hotel. Great because we could bring our dog with us. Booked Exec Room with Sea View which was on 3rd floor. Lift is small but functional but I had to use the stairs because the dog didn't like the small lift! (his fault not the hotel). Made very welcome on arrival and there is a Loading Bay directly outside the hotel with 30 minutes waiting. That makes it very easy to unload bags and check in without having to carry bags from a parking space. Room was large and had comfortable chairs and plenty of wardrobe and drawer space. Views across the beach lawns to the sea were lovely. Heard one couple complaining the hotel was cold, but we had switched off the radiators and had windows open throughout our stay as it was nice and warm! Hotel is not noisy despite being on the sea front. One issue is that on third floor the water pressure is not wonderful - the shower was not very powerful and this was a disappointment. Perhaps I am just used to a power-shower at home! Although dogs are welcomed, we had to eat either in the bar (hmm - cleaner vacuuming around us as we ate breakfast wasn't ideal) or the 'pet-lounge' both of which are a short walk from the dining room. This wasn't a problem except it meant carrying plates of food along a corridor past Reception and along another corridor. Also the tables in these areas were quite small so we felt just a little cramped. Likewise, dinner is taken in the 'pet-lounge' and it appears we were forgotten at one point! The Restaurant manager, Rose, was aghast when she found out and did everything she could to make up for the problem. It did feel rather like being in the dining car of a train in this area, with people walking past and looking at what we were eating - but I do understand the limits on where dogs can be taken and we are grateful we could bring him along. At breakfast on the second day, one of the waiting staff - Filan - could not do more to make us feel welcome and looked after us very well. Thank you. The Wake went very well and the catering and provision of a room cannot be criticised. Everyone commented how pleasant the hotel was. All-in-all a nice comfortable experience. The hotel is in the middle of a major refit so we probably didn't see it at its absolute best. Hopefully the room we were in will get a little 'freshening' as part of the refit as it would be the finishing touch. Would we return - OH YES !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chris, Thank you for posting your kind comments on Trip Advisor. I pleased that your stay was a nice and comfortable experience. Refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A favourite place to stay!"

5
Victoria H, Salcombe, United Kingdom 23/10/2019

We had a lovely sea view in a beautifully refurbished room. The Lansdowne has been a favourite for a long time, and is my 'go to' when we visit family in Eastbourne. It is fabulous to see the improvements that have been made to this beautiful hotel. Friendly, welcoming staff and a delicious breakfast! Parking is also easy with the super cheap permit they offer.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Victoria, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you have noticed the wonderful refurbishments, please note the owners continue investment. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic value"

5
thecriticalcook, Horley, United Kingdom 21/10/2019

Had a weekend break on a Travelzoo offer. 2 nights b&b with a cream tea . Welcome was good. Room was spacious ,clean and warm with pristine bedding and towels . Cream tea was delicious with home made scones a generous amount of clotted cream and jam and chilled procecco. All staff were very friendly and efficient . We were unable to eat in the restaurant that evening as it was fully booked and I hadn't made a reservation but we had a meal in the bar which was well cooked and presented. There was plenty of choice and it was reasonably priced. Breakfast was delicious , hot and cold buffet with plenty of coffee and tea. Staff at breakfast were superb . The restaurant was busy but service was impeccable. Thankyou all at the Lansdowne we had a lovely break .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear thecriticalcook, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are pleased you had a fantastic stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"MJH"

4
d0wnl0ads, Portsmouth, United Kingdom 21/10/2019

Travelzoo deal included Cream Tea with glass of Prosecco which was excellent. Seaview room was very clean, roomy and nicely decorated. All staff encountered were very polite and helpfull. Hotel in nice position.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear d0wn10ads, Thank you for posting your kind comments on Trip Advisor. I am glad you had a great stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Classic British Seaside Hotel"

4
redwey, Surrey, England 21/10/2019

This is a classic seafront hotel in a good location. What makes it a little different is that the building originated as several private town houses which have been knocked together over the years to form the hotel. This means quirky up and down landings and several very comfortable lounges and bars which would have started life as drawing rooms and morning rooms. Add the Edwardian high ceilings and big windows and you have a very comfortable hotel. Our standard double, not a seaview was a decent size with room for a desk, wardrobe and table and chairs. I imagine that it would definitely be worth paying the extra for the seaview rooms but we were quite happy in our standard room. I can thoroughly recommend the breakfast. It's clear that quality ingredients are used and there is a good standard selection. You can also pay a little extra to have your own fresh cooked items. A mention here to the very friendly staff in the breakfast room. Efficient too. Dinner can be taken in the busy dining room ( though I'd recommend booking in advance on weekends ) or the bar does standard bar snacks - omelettes, burgers etc until 9pm. We had the Cream Tea in the lounge one afternoon with a generous two scones, jam and cream each. Location is particularly good if you're visiting the Congress Theatre or the Towner Gallery as both are a short stroll away. It's about a 15 minute walk to the station or a 5 minute cab ride.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear redwey, Thank you for posting your kind comments on Trip Advisor. We are very pleased you enjoyed your stay and put a very honest account of the hotel on this platform. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A really lovely hotel"

5
User 18/10/2019

I stayed one night at The Lansdowne for work. This hotel is quintessentially English in a good way. The staff are so courteous and i was made to feel very welcome. It is very clean and I had a twin room on the third floor which was very quiet and well equipped. Thoroughly recommend.

"Perfect "

5
872bridgetp, Hastings, United Kingdom 17/10/2019

Had afternoon tea... perfect great waiter Tom ... real cloth napkins and table cloths... From sandwiches ham cucumber salmon etc to cakes absolutely lovely...would highly recommend Thanks to team at lansdowne well done

"Could be better"

3
fosterfamily2017, Wokingham, United Kingdom 13/10/2019

Hotel is in a good position on the sea front and central to everything. It is in need of some refurbishment, room needed some new furniture, the existing furniture was very old and scratched etc.. TV was flat screen, but very small 20" and tucked on table behind the desk. Big problem with the room was the temperature, so very hot, needed fans to keep cool end of September, no heating on and blowing a gale outside! The one lift is not enough when hotel is busy, it is so small, supposed to hold 6 people, but you can only get 4 people in comfortably and only 2 people with cases etc. so only option is to take the stairs. Could also do with ramp outside so you do not have to carry suitcases up steps. The room did have a lovely sea view and the hotel was very clean, the staff were all lovely, breakfast was very good with a well presented buffet.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear FosterFamily, Thank you for posting your kind comments on Trip Advisor. I am very pleased our team were all so lovely. The family owners continue to invest on the property having recently refurbished a number of bedrooms we are also focusing now on the Cuckmere lounge. Please note we have two lifts at the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A gem in the sun"

5
Kenneth R, Sutton, United Kingdom 11/10/2019

Set right on the sea-front, the hotel location could not be better. The rooms are well-proportioned, so clean and bathrooms are clinically spotless. The Restaurant service is excellent and the food on offer is of the highest quality. This was a return visit for me -- and I will be going back again in the future!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kenneth, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you commented positively on all aspects of your stay. We continue to enhance the property going forward. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Hotel and Staff"

5
James F, Portsmouth, United Kingdom 09/10/2019

This is a very good hotel right on the seafront and only a five minute walk to the Congress Theatre and a number of nice restaurants (in Carlisle Road). The hotel offers overnight parking for only £1 which is a bonus. All the staff we met were extremely helpful, particularly the ladies at reception and in the breakfast room. Although this is a large hotel, there are a number of "snug" rooms where you can read papers in peace or catch up on emails. Breakfast was included in the price and had a good selection of choices to satisfy most people. We enjoyed our stay and would return

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear James, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted that you enjoyed another very good stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"walking break"

4
robertbM1116VC, Wickford, United Kingdom 09/10/2019

Stayed at the Best Western Lansdowne Hotel for a two night break so we could walk on the Sussex Downs. The Hotel is well established on the seafront. It a older hotel but that gives its own charm. When we arrived the reception was welcoming and efficient. Parking is on the promenade opposite the hotel. You buy a £1 voucher for 24hrs, really reasonable. We had room only, so booked breakfast which was £8, £12 if you just turn up at restaurant. The breakfast was excellent. The hotel was busy due to two celebration groups and the Eastbourne Bonfire Society Parade on Saturday night. Staff worked hard to ensure you were looked after. Very spacious and comfortable lounges near the bar. Rooms are clean and well appointed. all the staff we interacted with were helpful and friendly. Great location for accessing seafront and town centre. Also 10 minute drive from Beachy Head and The Seven Sisters.

"Comfortable"

4
455Douglas1948, Uckfield, United Kingdom 09/10/2019

An overnight stay on a Travelzoo deal, been before. Scones with cream and jam late afternoon drink and tea Nice comfortable bedroom Good arrangement of continental and English breakfast. Friendly helpful staff

"Victorian splendor"

5
Chriseh13, Bognor Regis, United Kingdom 07/10/2019

A lovely hotel that maintains a traditional elegance with modern luxury. Beautiful decor in the bedroom. And comfortable lounges. Friendly helpful staff and a perfect location. Would definitely recommend.

"Excellent Afternoon Tea"

5
Scowp, Hove, United Kingdom 04/10/2019

Over the last 4 years we have been taking afternoon teas for birthday treats and this has been one of the very best. The four of us had arrived early but were greeted by a really nice waiter and were shown straight into an elegant dining room and given a choice of tables. We had the offer of tea or coffee which arrived promptly with a large jug of cold milk for the tea and warm milk for the coffee. Then the food arrived A plate tower between two comprising a selection of sandwiches that were really fresh a hot mini sausage roll. The best scones I have had in a longtime with the choice of plain or fruit Plenty of butter , jam and cream Hand made cakes and Petit Fours. We were left to our chat but the waiter checked on us to ensure we had all that we needed At the end we were given boxes to take home what we had not eaten and we were really please to do so as it was all so tasty. Access was good ( two of our party are Blind / partially sighted and we are mostly elderly ) There are loos on the same level as the restaurant which were really clean and well appointed There are steps up to the front door but they are quite easy to climb but I did notice a lift that I would assume would be available. There is a large area in front of the hotel to drop off passengers and seats in the lobby if you need to rest. There is disabled parking directly across the road and a pedestrian crossing a few yards up the road making it easy to cross from one side to the other. We had a great time thank you

"Lovely view from room"

4
SuenBrianSolihull, Solihull, United Kingdom 26/09/2019

Booked this on a voucher. What a lovely surprise - large room with a sea view. Room was clean and comfortable -had two armchairs in the big bay window. Breakfast was good. Pleasant and helpful staff. Comfortable lounge areas - and there was some evening entertainment which we could hear in the end room but didn't join. There is a bar area which we used on a couple of occasions. Parking is £1 per day and we were able to park right in front of the hotel - although it was early in the season.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sue, Thank you for posting your kind comments on Trip Advisor. I am delighted we exceeded your expectations with a large room with a lovely views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Pleasant Surprise!"

5
Caroline S, Whitchurch, United Kingdom 23/09/2019

Wasn't expecting much from the hotel or the seaside resort .... how wrong was I? Fantastic 3rd floor room with 4 windows and of course, stunning park and sea view! Comfy bed, shiny en suite and the room was just so big! Definitely worth paying more for the larger room. Parking could be tricky during high season, but we managed to find a space in the square which you can park for a £1 a day using a hotel voucher. Very small lift which claims to hold 6 people though I just can't imagine it. Lovely lounges and very efficient staff. Sadly the young lady on reception was clearly new and in training so both our check-in and check-out wasn't great, she didn't seem to understand a word we were saying but just smiled sweetly, still you have to start somewhere! Didn't eat in the hotel as we were visiting friends. Hotel is located in such a lovely area; beautifully maintained square and buildings in the vicinity with great cafes and places to eat around the corner. Really sad we were only there one night, but would love to return for a longer stay to explore more!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Caroline S, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you enjoyed the hotels and the excellent location. Please note we will keep a closer eye on our trainee. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Relaxing and comfortable"

1
User 21/09/2019

Definitely worth paying for a sea view room, as views across the green to the sea and bay are lovely. This hotel has lots of lounges to relax in. Service is good. Beds are very comfortable. Parking off season easy in front of hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear ChristineBrentwood, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a relaxing and comfortable stay. Please note I have messaged the author of the review to upgrade the poor rating, as they seamed satisfied with their stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A bit tired and room for improvement"

3
malc_hill, Welwyn Garden City, United Kingdom 20/09/2019

We stayed in September for 4 day nights.We booked a Seaview Executive room and we were given a room on the first floor.The room was a reasonable size but it had an odd piller in the middle of the room were it had been extended.It had both a shower room and a bathroom/toilet in seperate rooms.It had a flat screen tv which unfortunately only had 5 channels working which we reported and was fixed the following day.The room had an excellent view of the seafront promenade and the sea.It had recentky been refurbished,The hallway and the stairs outside need however a complete refurb as they look very tired. The entrance and reception area,lounges and dining areas have all been refurbished fairly recentlu . We had a room only tarriff but traded this up to a daily breakfast as well.The breakfats were only average the choice of cereals and fresh fruit was limited although the cooked breakfast was reasonable.We had dinner on our first night but as it had limited choice and the portions were small we ate elsewhere. The Hotel is a good position to the beach and promenade and a walk into the main shopping area takes about 10 to 15 minutes depending on how fast you walk and the 3 theatres are just a few minutes away so it is well placed for a holiday .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear malc_hill, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the excellent location in one of our refurbished rooms. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Location , couldn't be better"

4
mariner64, Bury, United Kingdom 17/09/2019

Stayed for four nights recently. Staff excellent, breakfast very good, catering for most tastes. One afternoon my wife had a sudden nose bleed, causing a small amount of blood to drop on the duvet cover. I contacted reception to explain the incident and within minutes a very capable young man, with excellent first aid knowledge came upto the room with a fresh duvet cover. Excellent caring service. Parking a bonus but make sure you get your voucher on arrival, vultures abound around 1100 looking for the slightest transgression. Yes , would recommend heartily for a relaxing break.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear mariner64, Thank you for posting your kind comments on Trip Advisor. I am very pleased you stayed four nights, were well looked after and will return. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"My husband and I spent three nights at the Lansdowne Hotel and couldn't praise it enough."

5
ajdfamily, Hemel Hempstead, United Kingdom 05/09/2019

We were made very welcome and the room we had was spotless and as we intend returning we will try and get the same room which had a lovely sea view even though it was on the side of the hotel. The staff were very pleasant and nothing seemed too much for them. Even our little dog was made welcome! The meals were first class and although we are vegetarian there was always a choice.

"Great"

4
User 04/09/2019

Really enjoyed my stay here. I've been to eastbourne many, many times but had never stayed here - was really pleasantly surprised. The rooms with sea view are delightful, overlooking the greensward to the sea. Comfortable rooms, good breakfast and helpful staff. I will definitely return - good VFM too.

"Annual Bowls Tour"

5
mhipperson, Norwich, United Kingdom 01/09/2019

I was with a group of 44 attending local bowls clubs on our annual tour. There was not one complaint every one was happy with their rooms, clean, tidy and very comfortable. Breakfast and Dinner excellent menu good choice to select from Restaurant staff were very friendly and helpful.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mhipperson, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all delighted that the group enjoyed the stay with us. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Escape to the sea"

5
562angelao, East Grinstead, United Kingdom 30/08/2019

I stayed over the bank holiday weekend & booked a single room with seaview. The hotel retains its Regency features & has several lounges. It is in a prime location overlooking the Western Lawns & the beach is not so crowded. I absolutely loved my room especially the separate seating area with comfy armchair looking out to sea . It was clean & spacious. Breakfast was good & the lady who welcomed me was charming & showed me to my table & bought me a pot of coffee. I would definitely stay here again as I had a comfortable & pleasant stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 562angelao, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you escape to the sea was a great experience. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Amazing location"

4
steverE2381VG, Southampton, United Kingdom 29/08/2019

This hotel is located just opposite the beach in a relatively quiet part of Eastbourne so top marks for that. The staff are really nice and friendly, especially the South African lady who looks after breakfast. Breakfast was really good with lots of variety but it would have been nice to have vegetarian sausages on offer. Dinner was also very nice and this is not always the case in seaside resorts for vegetarians. Top marks to the chef for not using goats cheese and wild mushroom risotto! The rooms were pretty average but I didn't mind as everything else was good. All in all a great stay and I would recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear steverE2381VG, Thank you for posting your kind comments on Trip Advisor. We are delighted you were so well looked after by our excellent team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"OK hotel in beautiful location"

3
EuroTravellers19, United Kingdom 28/08/2019

Quick overnight stay. Great location - right on the front but you can park right outside on the street - overnight guests can get a permit for £1 to park until 11am the next day (from hotel reception) Room small and had a funny smell upon arrival! Bed small. Not as clean as it could have been, No view... buildings, pipes... guess the rooms on the other side of the hall had a great view! But not us! Breakfast great as always and Shaun very friendly at breakfast - greeting.

"You cannot get better"

5
User 28/08/2019

We have been to this hotel a few times and we would not stay anywhere else. Reception sorts your room out very quickly and are very helpful. This hotel has so many rooms that are comfortable that you can really relax in. The beds are very comfortable and the bedrooms are a good size. You have a kettle with milk tea and coffee in the rooms and a lovely touch are the two packets of biscuits. Rose runs a very tight ship in the restaurant she always has a mile on her face and wishes you a safe journey home . Rose makes sure that everything is running smoothly when you go in to breakfast.the breakfast consists of cereals, full english , fruit and yogurt also toast and marmalade . You are asked wether you would like tea or coffee , we have asked for another pot of tea ,and have not been charged for this . The price we paid to stay with breakfast was very reasonable. A nice quiet hotel All in all you for the price you would find it hard to beat

"Another happy visit"

4
50asher, Luton, United Kingdom 26/08/2019

We have enjoyed another visit to this hotel. We had a nice, large sea view room. the staff were friendly and helpful. We dined in the restaurant on five night and were disappointed with the choices. Especially the main course.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 50asher, Thank you for posting your kind comments on Trip Advisor. We are very pleased you had another happy visit to the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A Treat"

4
g0lddigga18, Eastbourne, United Kingdom 14/08/2019

An offer for afternoon tea at this establishment popped up on my phone. I contacted my friend and she was in agreement to book this offer. We arrived and was shown to our table and our order for tea was taken. It was really nice to be able to spend some time with my friend and partake of afternoon tea as well. Before our food arrived I said to my friend 'I wonder if we still get the same amount of food even though we paid less than the normal price'. Well we weren't disappointed lots of different types of cake good selection of finger sandwiches. All in all good value lovely surroundings and excellent service. Definitely try it. Would recommend as one of the best afternoon tea's in Eastbourne.

"Relaxing Break"

4
susiewinks, Poole, United Kingdom 08/08/2019

Stayed 2 nights in a group of 4 including my elderly mother (her first break for over 7 years after looking after my dad who passed away with Alzheimer's recently). I did quite a bit of research to find a suitable hotel that would meet our needs - wasn't disappointed with the Lansdowne. Great seaview rooms, lots of space and very comfy beds. Exceptionally clean too. Dinner was a bit basic, but afternoon tea was outstanding - better than some top notch London hotels in our opinion! Breakfast ok, maybe bread choices could have been better. Value for money - yes.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Susiewinks, Thank you for posting your kind comments on Trip Advisor. Very pleased all was well and you enjoyed our great offerings. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great stay"

2
hartley09, Windsor, United Kingdom 05/08/2019

3rd stay at the Landsdowne and ectremely satisfied. Staff were friendly and helpful. Lovely bedroom, with seaview. Great breakfast. Food and beverage in bar area, excellent. Read one, biased review, that the elderly are willing to pay for this overpriced Hotel. Odd comment to make, against being old. Yes, there would always be room for improvement, in some areas. Agree, that all bedrooms,should be of a high standard expected and sure this is being addressed by Management. We always request to see the room, before accepting now. We have stayed at quite a few Hotels in Eastbourne and the Landsdowne is traditional, but that it's charm. Will be booking again. Great Hotel, good value.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Hartley09, Thank you for posting your kind comments on Trip Advisor. I am very pleased that your stay was a great one. Please note further refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Comfortable, friendly and excellent value"

5
sleepyjane49, London, United Kingdom 04/08/2019

I overnighted here whilst on a walking weekend. The room was sparkling clean and comfortable and very large for a single. I had a wonderful seaview. As a regular solo traveller, it's a rare treat not to be in a pokey back room overlooking the bins! Bed was excellent, water hot and plentiful and a bath as well as a shower was very welcome for sore muscles. Big buffet breakfast with plenty of choice. Staff could not be more helpful and friendly. Happy to store my luggage before check-in and after check out whilst I went off walking. Also happy to fill water bottles at the bar. Glad to see paper straws and wooden drinks stirrers too. Well done Lansdowne! Clientele seemed to be largely on the older side, which I loved as it was nice and quiet for a good night's sleep! I'd come back again for sure.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear sleepyjane49, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are so pleased you had an excellent stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Visit to family."

4
Noiram_52, Watford, United Kingdom 03/08/2019

Visited this hotel for the first time. Could not have been happier. Scrupulously clean. Staff very helpful. Breakfast was wonderful. Lots of choice and very fresh. We asked if dinner was available after a long day at a family funeral and they fitted us in with no problem. Excellent. Would not hesitate to return and would recommend to anyone.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Noiram, Thank you for posting your kind comments on Trip Advisor. I am delighted that had a great stay and we meet your expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Personal Service and It's A Dogs Life?"

5
bjwhowell, Horsham, United Kingdom 02/08/2019

The hotel was very busy but I was impressed that the lady in charge of Breakfast remembered us from the previous day and built on our conversation of the previous morning. Although we had paid a basic rate we were very pleased with the standard of our room & the level of service we received. It was a bonus, particularly for my wife, that we were there at the same time as a Triathalon and she loved watching events unfold from our sea view room!! I am very happy that the hotel is able to receive dogs, though we did not take ours. Unfortunately one owner allowed their dog to run around and I saw it pee on the carpet. I was annoyed and made sure that the owner was aware of this. I was in a rush to get to our car where my wife was waiting so I had to leave straight away but I saw no movement from the owner to resolve the situation! I checked at Reception later and your member of staff told me that she had cleaned a number of places where this same dog had pee'd. I was very pleased that the staff of the Best Western Lansdowne Hotel had sorted the situation out but not happy at all with an owner who must know that their dog, who obviously could not be trusted, should be left to 'run wild' without direct supervision. That said, we really enjoyed our stay and would certainly consider returning in the future.

Lansdowne1912, Owner at Best Western Lansdowne Hotel, responded to this review
Dear bjwhowell Thank you for your 5* trip advisor review and I am pleased to read that you enjoyed your stay with the added bonus of the Triathlon that you enjoyed watching. I am however a bit confused over your comments regarding my dog. He certainly never runs wild around the hotel and has never 'peed' on the carpet and if indeed he did I would be mortified and straight on the case to clear it up! I also don't remember ever having a conversation with you about my dog so Im drawing the conclusion that you are talking about someones elses dog!? We are pet friendly and welcome well behaved dogs so perhaps we will welcome you with your dog next time. Either way, we look forward to seeing you again in the near future. Kind regards Catherine Clifford

"Great stay!"

5
SeaWDS, Pevensey, United Kingdom 02/08/2019

Thank you for a fab stay and looking after us on our visit down to the coast! We love Eastbourne and managed to spend some time in Bexhill and Hastings to. Great rooms and decor with amazing views!!!!

"Never again...so poor on every level."

2
lisafizzy, West Sussex, United Kingdom 30/07/2019

We spent last Saturday and Sunday night here and it was one of the worst hotels we've ever stayed in. Tired shabby and dated and in desperate need of a refurbishment. Our room was awful. Worn out carpet, dated and shabby furnishings, tatty old net curtains just about hanging on in the window, no air con. The bathroom was miniscule with the tiniest shower cubicle I have ever seen, it would just about fit a small child! Both myself and my husband scalded ourselves, as every slight movement knocks the temperature control! I am only 5'2" and quite petite so you can imagine my poor husband at 6'2". Corridors leading to rooms are narrow, dark, papered in woodchip wallpaper and the paintwork is all yellowing!! Really depressing. On complaining we were offered a refund for one of the nights but were told that as we had booked via Expedia this would have to be done by the manager who would call me on Monday. I am still waiting and have not had any such call as yet! This hotel could be really lovely but needs major investment to bring it up to what most guests would expect of a 4* hotel. I honestly don't know how they are getting away with it in today's competitive market, and can only assume that the mainly elderly travellers in Eastbourne are happy with overpriced and sub standard accomodation.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lisafizzy, Thank you for posting your comments on Trip Advisor. I would certainly not agree with your post title. We have refunded as agreed as a gesture of our goodwill. Please note we are not a 4 star hotel however we are working towards this category. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Yet another excellent stay at the Landsdown"

5
shirleya82018, Suffolk, United Kingdom 29/07/2019

This was the 3rd time we have stayed here whilst visiting familiy in Eastbourne. Great location, staff friendly and helpful, rooms extremely clean with comfortable beds, good breakfast with lots of choises. We will definately be back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear shirley, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted that you have returned, for the third time. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Very nice"

4
Gramlx, Church Stretton, United Kingdom 29/07/2019

Had a 1 night stay here on a Sunday very pleasant hotel only booked single room which was a reasonable size the bathroom a little cramped but manageable might be difficult if you were a large person, good choice at breakfast only small issue is breakfast dosnt start until 7 which is understandable as it's a hoilday hotel and not a business one but everything else was good would certainly use again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Gramix, Thank you for posting your kind comments on Trip Advisor. I am very pleased that your stay was a good one. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Dated hotel, not fit for purpose and poor customer service"

1
CityBreakGuy, Glasgow, United Kingdom 28/07/2019

First of all — the online booking system was user friendly. It booked for two nights. I arrived at this hotel at 12am on one of the hottest nights of the year. The check-in was easy and the chap was very friendly - but it all went downhill from there. I went to my room; it is was very small, dated, very hot and had an odour. The window would not stay open and there was no fan in the room. The pictures on the website are not representative of the hotel. I went back to reception, and asked to be moved to another room. I was told the only available room was a dirty one. I am not sure why you would offer a customer a ‘dirty room'. I told the receptionist that I was not about to stay in a dirty room. Please note - this employee was not the friendly chap that checked me in. I then requested a fan - which he gave me the one from the office. I went back to my room. I then tried to turn the TV on - it did not work, so back to reception I went. The friendly chap came to the room to fix the TV, but it was broken. He then went a found another small portable TV and hooked that up. At this point, I told him that I would not be staying for the second night. It was the worst sleep I can remember having - and the worst sleep I have ever had in a hotel. The bed was uncomfortable and bedding was well past its best before date; however the bedding was clean. Before I move on to my check-out experience, I need to note that the Wi-Fi was inconsistent, I had no mobile phone reception in the room, the toilet ran all night and the shower curtain was ripped and dirty. At check-out I advised the receptionist of all the issues and I requested a discount due to the multiple issues. She then went to speak to a manager. When the receptionist returned, she advised me that they would not provide compensation/discount. I asked why and her response was “I made the decision to stay in the room, so it was my choice to accept it”. Needless to say I was taken back. If you have read my other posts - you will note that I always point out the positives of a hotel; however I am unable to do that here. Best Western Hotels should be embarrassed to have this hotel as part of their estate.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear CityBreakGuy, Thank you for posting your comments on Trip Advisor. I am very sorry that your stay was not to your satisfaction. Having reviewed the room in question a few minutes after departure: the TV was in working order, however the switch was not turned on by the bed. The shower curtain was not in great condition and has now been replaced. We have found no issues with the toilet or shower. On behalf of myself and the Team at the Lansdowne Hotel we are sorry your experience on this occasion was not a good one. I would like to point out we have been with Best Western since 1974 and are reviewed annually by quality assurance we do meet and exceed the required standard. Kindest Regards, Jamieson Berriman

"excellent staff"

4
chappie24867773, Bristol, United Kingdom 24/07/2019

This is a decent hotel on the sea front. Parking for £1, decent choice at breakfast and clean rooms. A little bit dated the room could do with a refurb. The reception staff were excellent especially Liandera (probably spelt wrong) Stayed last Friday night left Saturday night

"Pleasant stay"

5
plundm138575, Gothenburg, Sweden 21/07/2019

Very nice hotel. Peaceful and relaxing atmosphere. Staff was professional, helpful and very friendly. I stayed two nights in room 144 and that is one of the most beautiful rooms I have ever stayed in. Only wish I could have stayed longer.

"Perfect Stay"

5
Minkymonkey, London 21/07/2019

Once again a wonderful stay. Easy walking distance from the train station (10 minutes) and to Beachy Head We had a sea view room which was very clean and a good size with the added bonus of a bath and shower. The beds were comfortable and the room quiet, so had a really good sleep. The views from the bay window were really good. Breakfast offered a choice of hot and cold food which was plentiful and tasty. The staff from arriving to leaving were attentive and polite. If you want a peaceful stay and not a hotel dominated by loud people then this is the place to be. Definitely will come again

"Being here is a big no-no"

1
User 19/07/2019

My name is Lemkadem a pro surfer from Morocco and a surf holiday business owner and from my experience with the manager of that hotel who's named Catherine Clifford, i would say thats definitely not the place you wanna be in :@ unfortunately there is some people in this world don't know what is it like to be peaceful, humble, grateful and she's on of these people and i think the 32 terrible reviews will explain what i mean ( Unsuccessful person, Boring and a little over age which doesn't help her to understand how to deal with young generation and even all generation as matter of fact Trust me guys this is not the place you wanna be in my suggestion for you is to visit The Grand Hotel Eastbourne Be safe everyone :)

Lansdowne1912, Owner at Best Western Lansdowne Hotel, responded to this review
This person has never stayed with us and we are in the process of getting the review taken down. It was simply a revenge review in response to one that the owner of the Lansdowne put on his page.

"Best"

4
oldie2, York, United Kingdom 14/07/2019

Stayed 4 nights with a coach group. Staff helpful in upgrading to a sea-view room which was roomy, well appointed and comfortable. All the staff very attentive, polite and helpful adding to the enjoyment of the sty. Very impressed with Georgian properties, now mostly hotels, on the sea-front but found Eastbourne a little tatty back in the town.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear oldie2, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a enjoyable stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Another tip top stay"

5
Michael T, Sandwich, United Kingdom 12/07/2019

Incredible how this 3 star hotel manages to keep up its high standards of service,cleanliness and facilities together with its superb location. Stayed this time for visit to Glyndebourne. The breakfast is excellent too.

"30th wedding anniversary dinner /vowl renewal "

5
meme12345677, Eastbourne, United Kingdom 08/07/2019

We had 30 guest at our 30tyh Wedding Anniversary dinner/vowl renewal on Saturday 6th July. OUTSTANDING !!!! this amazing hotel with its amazing staff have given top quality service though out the whole day. Nothing was too much trouble. All my guest were treated with the upmost respect dedication and friendliness. A special thank you to Eliot and Rob who were exceptional with there attention to detail. Thank you for us both a turely outstanding service.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear meme, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased your event was OUTSTANDING and your guests were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Anniversary dinner"

5
522pamw, Eastbourne, United Kingdom 08/07/2019

Would just like to drop you a line to thank you and your wonderful staff particularly Elliot and Rob, who went above and beyond to make sure my nieces 30th wedding anniversary went without a hitch everything and I do mean everything was outstanding their attention to detail, the food and the way that your staff looked after us was absolutely wonderful we cannot thank you enough for creating wonderful memories for our family and friends. Would also like to thank your catering staff all the food was hot and delicious well done you do truly have a wonderful hotel .what I liked about it most was we felt like we were home and amongst friends thank you again .. x from Pam Wilson

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 522pamw, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased that the event was a great success, I pass on your thanks to the whole team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great stay in Eastbourne "

5
Robert3856, Surrey, United Kingdom 07/07/2019

I stayed at the Lansdowne for a short break.  The hotel is right on the front. The hotel was so clean everywhere. The room that I had was massive, there was a bath AND a walk in shower The staff that I met were all so helpful and friendly.  Special mention should be made for Helen in the bar who remembered me from previous stays. I am sure I have said this before, management look after her, she is good. The WiFi was SO SLOW. They had the 999 event opposite on the Western Lawns. I could see the displays from the room. As I have to leave the Hotel early I asked if I could use the express check out facility. I was told by the receptionist that they do not have this facility, but I can order express breakfast which is NOT what I wanted. Will be back at the Lansdowne again shortly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Robert3856, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all so pleased you had a great stay, I will review the WiFi situation. Please note Express Check Out is a standard in all Best Western Hotels, we have done some retaining. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"a wonderful hotel !"

5
MogGW, Kent, United Kingdom 03/07/2019

I have stayed regularly at the Lansdowne Hotel in Eastbourne. Everything starts from the 'top' and we always find that the General Manager, Jamieson Berriman, is 100% attentive and welcoming, and everyone else at the hotel is similarly excellent. The service, restaurant choices and quality of food, and delightful rooms are faultless too. I can't actually think of anything that we would wish to see improved (which is saying something!) There are several lovely lounges too. We haven't yet taken our labrador dog, but even well - behaved dogs are welcome, and dogs have their own little lounge too. We have rebooked again for 2020 !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear MogGW, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am always delighted that you stay with us over the tennis week, see you next year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"The lovely Lansdowne"

4
User 30/06/2019

Lovely traditional hotel I have visited several times however selection of dishes for dinner for the fixed price were limited. The house Sauvignon Blanc was poor. Nevertheless the service, breakfast and room was excellent.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Pioneer, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a lovely stay. Please note we do have alternative Sauvignon Blanc if required. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Perfect wedding stay"

5
User 27/06/2019

We would just like to say a massive thank you to everyone at the Landsdowne for their amazing support with the wedding of Sasha & Dan. Dan has terminal cancer and they got married last Friday and stayed the weekend at the Landsdowne. The food was incredible, the kindness and service provided by everyone at the hotel was beyond exceptional, and the couple felt “like celebrities'.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tom M, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted that Sasha and Dan stayed with us and enjoyed our facilities. They are both in our thoughts and prayers. Kindest Regards, The Lansdowne Team

"Internet and ramps"

3
Christine O, Newcastle-under-Lyme, United Kingdom 22/06/2019

Christine. Myself and my husband stayed recently at the Lansdowne Hotel Eastbourne on the 19th June 2019 for 3 nights. There was Internet at the hotel but it was not working properly at all. I did complain but the receptionist on checkout did not listen to me and she kept interrupting me. Also the hotel needs a ramp at the front entrance of the hotel as there are steps. I asked if a portable ramp could be put but it fell on deaf ears. They said that there is a chair lift but it is only suitable for wheelchair users and not for people with prams and pushchairs. They said that the porters could help people up the steps but if they are busy one would have to wait a long time for somebody to come especially in bad weather and ring the doorbell. It is totally unacceptable.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christine O, I am very sorry that there was an issue with the internet during your stay. Please note I have received a message from the receptionist concerned regarding the issue. I have noted your concerns regarding the ramps and will investigate further. I appreciate the time taken reporting the issues and will speak to the other managers concerned. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest regards, Jamieson Berriman

"Superb mini break"

5
User 19/06/2019

We thoroughly enjoyed our stay at this lovely hotel. From the moment we checked in until we departed the staff went out of their way to help you, and every one was so friendly and polite. We had upgraded to a sea view room which was beautifully decorated with large bay windows. We woke up to the sunshine Monday morning and followed this with an excellent breakfast. We highly recommend this hotel which was great value for money and can not wait to return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Richard M, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all so pleased you had a superb mini break and were well looked after by the friendly and polite staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Team"

5
Youngcouple1985, Portsmouth 19/06/2019

Just returned from a Monday to Friday break. Lovely team, lovely room, beautiful lounges. Breakfast was excellent and the buffet has recently been upgraded. I look forward to returning. Thank you all for a wonderful stay

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Youngcouple1985, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a great trip and were so well looked after by the excellent team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Clean Room"

4
Sharkhunter2010, Saint Paul, Minnesota 13/06/2019

Nice clean room with double bed for two of us. Bathroom was large and well equipped. We had a room on a half floor so beware of your room location (ending in 45 and 46) if you have heavy luggage. Also if you need air conditioning you may want to choose a different property. The evenings are quite pleasant with the window open and while using the provided fan. Staff went out of their way to be helpful in providing extension cords and help providing dinner reservations. Great location just across from the beach walk which made for pleasant evening strolls. Would visit again.

"Great location"

5
Annie42_13, London, United Kingdom 11/06/2019

Our room overlooked the English Channel and the decor was beautiful. The food is first class both dinner in the Bar and breakfast. The staff are excellent, always smiling and nothing is too much trouble. It is an excellent Hotel for a 3* rating.

"One night stop over"

4
Ronald W, Tamworth, United Kingdom 08/06/2019

Booked two rooms. Both well proportioned and clean. Breakfast was buffet and good. Staff attentive and pleasant. No car park but a voucher system enabled street parking quite convenient although this may prove more difficult during high season. Overall a good choice of hotel and fairly priced.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ronald, Thank you for posting your kind comments on Trip Advisor. I am pleased you enjoyed a good stop over at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Most enjoyable"

4
likesabreak2015, London, United Kingdom 07/06/2019

Super comfortable bed in a lovely sea view room, very nice staff - always with a smile, good selection of tasty food, plenty of lounge areas to read and relax in and all at a reasonable price. As well as the convenient location I must mention the charming Rose who welcomes guests going into the restaurant at breakfast time. My only negative comment is no tissues in the bedroom and rather limited items on the tea tray.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear likesabreak, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a most enjoyable and comfortable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"80th Birthday celebrations"

5
75mackem, Eastbourne, United Kingdom 04/06/2019

We booked the Martello Room in the hotel to celebrate our joint 80th Birthday. The booking was handled by Sharron the Events manager and her colleague Theresa and the evening event was managed by Elliot and his team of very efficient and friendly young ladies. Everything about the evening was perfect,first class from the set up of the room, the pre dinner drinks, the brilliant service from the team and the quality of the food. We had friends and family staying at the hotel over the weekend and they all throughly enjoyed the expereience Well done to all the staff of the Landsdowne who were involved

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear 75mackem, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all delighted your celebration was so well organised and managed, I have congratulated the whole team on a great review and brilliant job done. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Super break"

5
User 29/05/2019

We had a great couple of days at the Best Western Lansdown Hotel. The staff were attentive and friendly with always someone not far away if you needed anything. Our room was quite small but we were out most of the day walking and it had everything we required. Parking is great at only £1 for 24hous and we managed to find a space very close by. There was a good selection of food for breakfast and we also ate in the restaurant one evening, the food then was delicious and well priced. The location is perfect, just 10 minutes walk to the pier and very close to the South Downs path for walking to Beachy Head. You can walk to Beachy Head then onto East Dean village where you can get a bus back to Eastbourne. Perfect couple of days... we will be back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lindsey, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a super break and enjoyed a fantastic walk on the Downs. We really are in a fantastic location. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A wonderful 3 star hotel"

5
User 28/05/2019

My family stayed for 2 nights in 2 rooms. A family room and a very comfortable single. Rooms were comfortable, clean and well equipped. I used one of the garages to park my motorcycle safely. The hotel manager helped with my check in and showed me to my room as I had a lot of baggage. Rooms were quiet and bed comfortable. Furnishings were a little dated, but it was reasonable for the price and the grade of the hotel. Buffet Breakfast was generous with lots of choice and some table service and additional breakfast menu available at extra cost. A large hotel that feels comfortable and very welcoming. We had a very pleasant stay. Recommended.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tonyp, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you enjoyed your two night stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Mediocre Hotel "

3
pixiemac88, London, United Kingdom 27/05/2019

Visited best western lands down hotel in April for a one night trip. The hotel itself is in a prime location across the road from the sea. The room that we had was a very good size however had been recently painted so the smell of paint was still very strong in the room. We did bring it to the attention of the reception staff who tried to assist however there was no other rooms available. We ended up having to leave the window open all night. The hotel is a bit dated and we decided not to eat in the hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear pixiemac88, Thank you for posting your kind comments on Trip Advisor. I am pleased you enjoyed the great location in a good size room. I am however sorry that we could not resolve the issue reported. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"What a lovely hotel!"

5
StuartCole, London 26/05/2019

Really nice room (140) with sea view. Newly redecorated so nice and fresh. Huge bed. No fridge though :( Breakfast excellent and special mention for Rose who was in charge that day. Overall great value for money!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Stuart, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you enjoyed your stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Feel very relaxed at the Lansdowne"

5
User 25/05/2019

Have stayed several times now and will be continuing to do so. The situation overlooking the sea but still near the town is perfect for me. Parking is easy with a hotel permit. Lovely new walk in shower and great sea view. Breakfast is particularly good with excellent choice. The staff are all helpful and friendly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Walkforgood, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had a very relaxing stay again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Not for us, left early. Disappointed."

3
Ed R, Basingstoke, United Kingdom 23/05/2019

It seemed at face value that this TravelZoo deal was very good for 2 nights B&B plus cream tea. However on arrival, we were immediately struck by the "vibe" of the hotel in terms of decor, general ambience and dare I say, smell?, in keeping, shall we say, with the demography of this seaside town. Check in efficient and £1 car park permit obtained. Parking across the road easy. On reaching our room on the second floor via the narrow stairs, my partner immediately noticed the grubby valence on the bed, which then set her into negative mode, noticing dust on the lampshades, shabby furniture, old wallpaper, mismatched tiles in the bathroom etc. It was a seaview room as booked but immediately in front of our room, a tent city was being constructed for the forthcoming Beer and Cider festival. View either side was pleasant though! We went down for the cream tea as per deal, oh dear..... It wasn't obvious where we had to go and how to order so I asked the barman who was busily polishing a glass as he had no customers. This request really flummoxed him and he seemed very confused about what we were trying to find out. I then collared a passing girl member of staff who said we could sit anywhere we liked, waving her arm in all directions, then disappeared. We settled in the lounge area by Reception and were duly served 4 inedible scones, dry, heavy, glutinous and half cooked. My partner took one bite and left hers, I managed a whole one with difficulty. My partner also left her glass of Prosecco which she thought tasted odd. There were still uncleared plates etc lying around which we had noticed 2 hours earlier. We went off to Harry Ramsden's down the road for sustenance. Our room, though spacious, was so drab and uninspiring and coupled with the noise intrusion from adjoining rooms that one night was enough for us. Breakfast was fine but we were not greeted as we were waiting to be seated. A waiter who came over seemed nervous (I won't name him here) or shy and I had to initiate the conversation by telling which room we were occupying before he led us to a table and mumbled about the menu. The food selection was decent and cooked adequately. We never managed to engage with any members of staff during our stay, maybe we were unlucky. Even on checking out a day early, we were not asked why, or whether we had enjoyed our stay. Perhaps new staff or training required? When my partner mentioned the grubby valence on the first day, Receptionist said Housekeeping would look at it next day. Too late for us. The bathroom still had a half used tube of shower gel from a previous occupant on the dish over the bath, again not good enough and shows lack of attention to detail. Feeble over the bath shower, no mixer tap for sink and non functioning extractor fan. My partner took some photos but I will not be unkind enough to publish them here. I rarely give poor reviews and try and be fair but a review should reflect truthfully the experience of the reviewer! So our deal wasn't so great after all, as we only stayed one night. I accept that some people like the homely old fashioned feel about the place but not for us! It could be a really good hotel if it had a thorough refurbishment. Junk all of Grandma's furniture, carpets, wallpaper etc, get a designer in and pep the place up. It's in a great location on the seafront!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear edloon, Thank you for posting your kind comments on Trip Advisor. I am disappointed that some of the elements of your stay were not to your satisfaction. Its a shame you left early and did not communicate directly. I would have been delighted to have resolved some of issues highlighted quickly and efficiently. I will continue to investigate the other issues reported. Personally I would not agree with your comments regarding Grandma's furniture, as a family owned and run hotel this could be taken personally. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Really comfortable friendly hotel"

5
JohnJoyce32, Chelmsford, United Kingdom 22/05/2019

We stayed three nights and as last time we found the hotel comfortable, friendly and well positioned looking out over the sea and wishing tower. Breakfast is a well stocked buffet style with extra items that can be ordered, although I do suggest that if you want kippers you had better request 2.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear John and Joyce, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you had a really comfortable stay and were so well looked after by our friendly team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Birthday Celebration for 91 year old Aunty"

5
Victor S, London, United Kingdom 22/05/2019

After numerous stays at the Lansdowne we can honestly say we were not disappointed. A warm welcome was received from your Reception Staff upon our arrival and your friendly porter helped carry our luggage to our very clean, comfortable seaview rooms - one double and one twin bedded room. Your staff were very smartly dressed and extremely efficient and friendly both in the Bar and Restaurant. The food in the Restaurant in the evening was very well presented and tasty. As always Breakfast was extremely good - lots of choice both continental and cooked and was replenished as soon as it ran out. All four of us had a wonderful weekend and lots of attention was given to our 91 year old Aunty who was celebrating her birthday. We cannot wait for our next stay with you all. A big thank you to everyone.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Victor, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. So delighted you have stayed again and were not disappointed. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Very relaxing hotel"

5
Colette F, London, United Kingdom 22/05/2019

The rooms are very spacious and comfortable with brilliant sea views. The staff are very polite and helpful and both breakfast and dinner are super. They offer cheap nearby parking facilities and the hotel itself is lovely with lots of areas to lounge around and relax in.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Colette, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are pleased you had a very relaxing stay with brilliant sea views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A Lovely Hotel!"

5
Kate180767, Birmingham, United Kingdom 21/05/2019

We stayed here for one night. I couldn't fault any of the service - the greeting we initially received upon arrival, the bar staff, the staff in the restaurant where we had breakfast and the receptionist when we checked out. All the staff were very pleasant and extremely helpful. And our room was great - a large, clean, airy room with a sea view. Whilst it is unlikely that we'll be returning to Eastbourne, I would recommend this hotel to anyone who needs a bed for the night. Excellent value for money! A very pleasant stay!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kate, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted that you enjoyed your one night stay and were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Perfectly Fine ..."

3
Kelly-of-Kent, Rainham, United Kingdom 14/05/2019

We were attending a wedding at the hotel, so stayed at the Lansdowne for one (Sunday) night. The hotel was fine. Excellent location and ample parking in the area (ask receptionist for a parking permit on arrival for £1). Staff were very nice, efficient and helpful. Breakfast was very good too. The room (326) was pokey and felt slightly over-priced at £85 (it was one of the rooms described as “cosy”), however, it was very clean on the whole, other than several hairs on the bathroom floor. As a Best Western Rewards customer, I think it would be a nice touch give a slight room upgrade as standard - just saying ... A perfectly adequate hotel in every way.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kelly, Thank you for posting your kind comments on Trip Advisor. I am delighted you enjoyed the excellent location, nice staff and very good breakfast. Please note the room pictured is to be refurbished within the year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent hotel & very good value"

5
silveradventurer, London, United Kingdom 13/05/2019

We have stayed here several times and it never fails to please. Well worthwhile paying a little extra for a seaview room - plenty of space and well furnished. Excellent buffet breakfast with all foods regularly replenished even when there are many people eating at the same time. We ate bar meals in the evening and there was a good variety and quality. All staff were very efficient and friendly.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Silveradventurer, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all so very pleased you had an excellent stay at very good value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Very enjoyable STAY"

5
QALVINCE, Andover, United Kingdom 12/05/2019

Stayed on a Saturday night and good not fault a thing, yes it could do with a lick of paint in places, but the room was clean and tidy with a sea view and was well appointed. Had a very nice cream tea on Saturday afternoon with a glass of Prosecco. Hotel is well placed for walking along the beach and also for access into town for the various bars and restaurants. Breakfast was great with a buffet style breakfast along with the added options of a few extras such as salmon and eggs etc. Only issue I would say was for me the bacon could have stayed in the pan a bit longer, some people do like it crispy!! All in all a perfect stay and would certainly recommend the hotel and stay again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Qalvince, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had an enjoyable STAY. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent stay"

5
skierandwindsurfer, Royal Tunbridge Wells, United Kingdom 08/05/2019

Stayed one night for my birthday. Staff, especially lady on reception and in dinning room were fantastic. Had a lovely room with great view.Very good location , handy for theatres , seafront and restaurants.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear skierandwindsurfer, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased you had a fantastic birthday. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"bithday treat"

4
User 05/05/2019

Staff very helpful and polite food very good in both the restaurant and bar nice place to relax and chill rooms clean and tidy wonderful sea view from our room also very quiet only let down was trying to get a drink at the bar in the afternoon you have to go to reception to ask to be served then wait in the bar for someone to attend to you

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Josie, Thank you for posting your kind comments on Trip Advisor. I am delighted your birthday treat was a success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely comfortable Hotel"

5
annageezer, High Wycombe, United Kingdom 05/05/2019

This hotel is opposite the prom and sea. If you chose a sea view room you will be delighted. The rooms are large with Kingsize beds, seating and all you need. There are three lounge areas which have cosy sofas and chairs, very relaxing. You can eat in the restaurant or bar area. Staff are very helpful. Best bacon ever for breakfast, self service with lots to choose from. Some reviews have said this hotel needs updating and looks tired. It is old!!!!! Lovely character. We have stayed here twice and will certainly stay again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Anna, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am glad you had a comfortable stay with excellent sea views.. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Best Western is getting better"

4
Gros-Cochon, London, United Kingdom 05/05/2019

When you enter the Lansdowne it looks a little tired however as you head into the hotel it seems to get better the further away you get from reception. They seem to be refurbishing parts of the hotel and our room had been done up - it was definitely better than the *** rating the hotel has - and it was very clean. We had a vintage afternoon tea which was lovely and served in a beautiful room. Breakfast was a bit of a scrum with a rush at 9am on the Sunday morning! The Buffett could be better set out with the hot food served in cramped area considering the scale of the breakfast room. During our stay the staff we encountered were friendly and helpful and made us feel welcome. If you do stay make sure you try and get one of the refurbed rooms!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Gros-Cochon, Thank you for posting your kind comments on Trip Advisor. I am delighted that your have noticed the improvement, we will continue the hard work towards four stars. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Birthday Break"

5
Trail24466391797, London, United Kingdom 05/05/2019

This hotel continues to provide a most enjoyable experience at every level despite one or two issues that were resolved satisfactorily. Already looking forward to next visit within the current year. Great atmosphere!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Trail, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am very pleased your stay was enjoyable and the issues reported were resolved satisfactory. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A good seaside hotel"

5
johnchapmanfolk, Hythe, United Kingdom 01/05/2019

My wife and I recently enjoyed a short break in this hotel. It is old fashioned but provides excellent service in the traditional way. The primary purpose of our visit was to attend a concert and we were pleased to find that the venue, the Congress Theatre, is a five minute walk from the hotel. The hotel is also ideally located for the seafront, the town centre and the open top bus service. The car parking arrangements were good and very reasonably priced.

"Great Location.."

4
User 01/05/2019

Having just enjoyed a two night stay here, I can recommend this hotel. For; Location, Value for Money, Staff friendly and professional. Against; sea view room at additional cost. We chose not to, so our outlook was dismal. The fabric of the hotel was in places poor, needs a refurb. e,g, the lift by reception borders on filthy at the footplate and between the doors. But overall, I wouldn't let that detract from what was in the main a pleasant stay.

"Enjoyable Stay"

5
Hilary N, Corby, United Kingdom 30/04/2019

Another enjoyable stay at the Lansdowne hotel. This is the fourth time we have stayed here and the standards never vary, they are always tip top. The staff are all friendly and professional. Our room was a twin on the top floor at the back of the hotel, it had every thing you could need. We stayed on a bed and breakfast basis and the breakfasts are excellent. The parking vouchers are excellent value, £1 a day. We would recommend this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Hilary, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are so glad you had an enjoyable stay accompanied with friendly and professional service. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great value dog friendly seafront hotel."

5
User 29/04/2019

Beautifully decorated dog friendly seaview room, although not the largest. Very welcoming to dogs with bowls and treat left in the room. Friendly, happy, professional staff, some of whom have worked there for years. Although we could have had breakfast in the bar with the dog, my sister and I chose to have breakfast in our room - the poached eggs were perfect! We felt very comfortable and relaxed during our stay at The Lansdowne in Eastbourne, which was excellent value for money through a Travelzoo deal.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Janeo, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you and your pooch were so well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Classic, traditional and welcoming"

4
VanessaWestSussex, Brighton and Hove, United Kingdom 28/04/2019

The hotel is in a lovely spot on the seafront. Staff are very friendly and helpful. We had a beautiful twin room, overlooking the sea. Comfy beds and furnishings and spotlessly clean. Cosy seating areas throughout the ground floor to enjoy a drink or bite to eat. Good food too. Fair price for the quality of the room.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Vanessa, Thank you for posting your kind comments on Trip Advisor. We are delighted you enjoyed your stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Like an onshore cruise liner!"

4
Liz C, Wivenhoe, United Kingdom 26/04/2019

We received a warm welcome at this cosy hotel. We paid extra for a sea view and it was well worth it in a refurbished room with rainforest shower and high ceilings and wide windows. We ate in the bar which had a wide variety of lighter meals, excellent service and a very pleasant atmosphere. There was an excellent breakfast buffet and we were given a table by the window., There were a variety of activities on offer. We too were on the Travelzoo deal and we were more than satisfied.

"Pet friendly, reasonable value"

4
Darren B, Bedford, United Kingdom 25/04/2019

one night stay, twin room, with a dog. All, including the dog, were made to feel welcome. First venue we have ever stayed in that had 2 bowls, a dog biscuit and a short letter addressed to the canine guest ready in the room. Whilst dogs not allowed every where in public areas, signage and dog beds help guide you to where they can stay. Room was spacious, bathroom with toiletries was sufficient. Generally quiet (but the clientele on the whole seemed to be of an age less likely to party hard into the early hours). Didn't sample food. Other than walking the seafront, there seemed to be little else to do in the general area. Parking is on the public street, using the council pay and display. You may not get a space near the hotel. A notice at reception suggests they can discount the parking, but not sure how this works if you've had to park some distance away before you can check in.

"Relaxed and Well Placed"

5
Peter D, Nottinghamshire, United Kingdom 23/04/2019

We've been staying at the Lansdowne on and off for a good many years. This is a good Hotel that is starting to benefit further from investment in rooms and guest facilities - having stayed in a number of the newly refurbished rooms, they have all be redecorated to high standards. We like the location - next to the Grand, so at the end of the seafront, however this means that it is quiet and parking is not usually a problem in the evenings (can be an issue nearer the Pier). Yet Eastbourne town center is only a 10-15 minute walk, and there are plenty of taxi's, so you are still really near all of the requisite facilities (such as good restaurants). The wider area is very easy to access - such as the South Downs Way, Beachy Head and Birling Gap (National Trust).

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Peter, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am pleased that you have mentioned our refurbishments and improvements. The family owners of 107 Years are committed to our wonderful hotel and will continue to invest. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A few poor points"

3
zola123, High Wycombe, United Kingdom 23/04/2019

Went on a Travelzoo deal It all started well, the cream tea was fine. The room was big but very dated, it felt very smelly with a musty smell all the way through the corridor up to the room. We had drinks in the bar in the evening and found the barman very miserable. The breakfast toaster was impossible to use, but the worst thing was our room was above a breakfast conference room which was hired from 6 am it was very noisy and woke us up. We told the receptionist but the impression we got was that they were not that bothered.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Zola, Thank you for posting your comments on Trip Advisor. I am disappointed that you were disturbed, our team would normally be very apologetic at such a complaint. I will investigate further on the poor points. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Hotel"

5
belfast1954, Hadlow, United Kingdom 23/04/2019

My wife and I wanted a break by the sea as I was getting over an illness. We decided to go to Eastbourne and spent a lot of time studying the reviews of every seafront hotel. The Lansdowne stood out from all of the other hotels so we booked a 4 night midweek break B & B there. We were pleasantly surprised by this wonderful hotel. We had a cosy double room with a sea view, well decorated and very clean. Breakfast was excellent, full english or a choice of continental or cereal. We also had some evening meals at the hotel which were superb, highly recommended. The hotel is old but very well decorated and clean. The floorboards creak everywhere, I think this adds to the charm of the place. All of the staff that we encountered were very polite, very cheerful and extremely helpful. The hotel is just accross the road from the seafront & beach where the promenade is very flat with lots of benches to sit on. We highly recommend the Lansdowne to anyone who wants a relaxing break in a wonderful hotel by the sea.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Belfast, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad you had a lovely break by the sea in our wonderful hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"well done Landsdowne"

5
john m, Hartley, United Kingdom 18/04/2019

The staff were excellent as was the dinner and service in the restaurant. The Hotel was ideally situated and was a pleasure to come back too. The bar was cumfy and you could eat there too. Whatever we asked the staff they were pleased to say...no problem sir.. Well done lansdowne

"Comfortable, well appointed hotel."

5
annafromlondon, London, United Kingdom 17/04/2019

Just returned from a walking trip to Eastbourne and a stay at the Landsdowne. I would thoroughly recommend this hotel to anyone visiting the area. The hotel is quite large, but maintains a cosy atmosphere. It is also in a great location, on the seafront and not far from the beginning of the Beachy Head ascent. Furnishings are quite retro, but with a contemporary touch, giving the hotel a sophisticated touch. My daughters and I -all adults- booked a family room which was more than adequate for our needs. The room was spotlessly clean, very spacious, had plenty of wardrobe space and a very nice bathroom , complete with bath- great after a day's walking! Breakfast- included in the price- was excellent. Something for everyone in the hot/cold/ continental selections. We all enjoyed our choices. Staff are friendly and professional. Would definitely return to The Landsdowne.

"Not as I expected"

2
Barbara1960_02, Pistoia, Italy 16/04/2019

I was rather disappointed because my single room was rather scruffy for the price I paid. Sheets were not clean and bathroom quite worn out. Worst of all bath tub hasn't been washed for ages. on the other hand staff was super, they arranged a last minute dinner for 16 people in half an hour and food was good. Thanks for that. Other members of the party complained about the rooms, more like a 2 star hotel I would say. Anyway, mine was charged double the price. Too expensive for what I got. I didn't complain there and then but now I really think I should have. Am going to ask for a refund.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barbara, Thank you for posting your kind comments on Trip Advisor. I am disappointed that there was some issues highlighted in your posting, I will complete an investigation. I am however delighted you were so well looked after by the Bar Team for dinner. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Hotel"

4
Barb006, Cambridge, United Kingdom 15/04/2019

This was our third stay at the hotel. We like it because it has a lovely old fashion charm about it. Plus my partner loves the breakfasts !!!! It is on the seafront a short walk from the centre and it has lovely views.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barb, Thank you for posting your kind comments on Trip Advisor. We were delighted to welcome you back again. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"hotel full of character"

4
User 14/04/2019

had a one night stay for a last minute trip away. was excellent value for money and were given a lovely large sea view room. the room was clean except for the valence on the bed needed washing, the rest of room spotless and the bathroom. we loved all the little lounge areas with period features and enjoyed an interesting talk with the barman Ian. we chose to eat in the hotel and also very good value for money 2 courses £14.50 and good portions, and good service. breakfast was very good, lots of choice and a good full english breakfast. parking was easy and only £1. overall nice to be on the seafront and easy walk into the town and short drive up to beachy head. would recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Spitfire, Thank you for posting your kind comments on Trip Advisor. I am delighted you had a good stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely hotel "

4
timbo46, Kent 09/04/2019

Stayed here overnight on weekend away in Eastbourne. Room was beautiful, well decorated and well appointed. Bathroom very good too. Room quiet, and bed very comfortable. Breakfast excellent, as was the cream tea. £1 parking vouchers worked well, and was able to have another on Sunday to allow us time to spend along seafront before coming home. All in all a delightful experience which I'd be happy to repeat. Thoroughly recommend this hotel.

"Good holiday early In the Year"

1
Trek01453403767, Bispham, United Kingdom 04/04/2019

I spent 4 nights in March at this hotel, situated on the sea-front within close walking distance of a number of theatres and a leisure park (tennis courts etc.) A local bus sered the area to visit the town centre. This was my fourth holiday at this hotel over the passed 6 years. I have given high scores for all aspects of my stay because all elements were outstandingly good.

"Another lovely visit"

5
User 04/04/2019

We have just returned from our third visit to the Lansdowne and have already booked a return trip. The hotel is in a great location and staff always make our visit feel like home from home. We had a lovely sea view room and the bar and drawing room areas are very relaxing. Nothing is too much trouble for the staff and we always leave relaxed and rested. The food in the restaurant is good quality and there is a very good choice from the wine list even if you only wish to have a glass. A first class experience!

"Good for a few nights by the coast"

4
DayTrip28444401048, London, United Kingdom 03/04/2019

The bed was comfortable and everything in the room worked. Decor was outdated especially in the bathroom, but it was all clean. The breakfast was excellent, though slightly slow service for tea and coffee. Parking was easy outside for just £1 a day by getting a permit from the hotel. WiFi was slow but usable and the TV worked well.

"Lovely one night stay"

4
triciac890, Ryde, United Kingdom 03/04/2019

Here just overnight but had a cream tea on arrival which was lovely. Breakfast was served to us and very tasty. Nice friendly staff, comfortable room with lovely sea view. Hotel very convenient for a lot of attractions so long as you can walk a mile or so.

"Excellent"

4
60jaffa, Eastbourne, United Kingdom 31/03/2019

Mothers Day Afternoon tea ncluding swing loung singer. The room was very prettily decoerated as were the tables. The sevice was amazing and the afetrnoon tea one of the best i've eaten ! The portion size was generous and seved on pretty mis-matched china, unlimited tea or coffee and a pretty potted plant for Mum ( me) to take home.We were automatically offered a box to take home the cakes we couldn't manage. Athough living in Eastbourne for many years I had never visited this hotel before ; I plan to try dinner for my birthday. I was impressed that there were small sitting rooms offered as dog friendly , including water , dog beds etc. Would recommend

"spring break"

4
joebussey, Oxford, United Kingdom 29/03/2019

Typically very good Best Western, suites all needs, Very clean and tidy, all staff pleasant and polite. Had a very small problem with our room didn't make big deal about it but Manager Jamieson heard and addressed it immediately and changed our room, very impressed, top run hotel, thank you very much, Joe and Sue. We will be back

"Excellent family run hotel - a gem of a find"

5
Jenny F, Gillingham, United Kingdom 29/03/2019

Our first stay, and definitely not the last stay, at this fabulous hotel. Friendly efficient staff, very comfortable lounges and bedrooms, very good food. A thoroughly enjoyable few days. Beautiful sea front position.

"Wi-Fi problems"

3
577peterc, Rome, Italy 29/03/2019

This is a traditional seaside hotel. Old but generally maintained and very clean. Decent sized room and bath all good BUT when I tried to connect my I pad in the room was told incorrect password but it worked perfectly elsewhere such as the lounge where I am writing this. Numerous trips to reception who said they would reset router but to no avail. I think they thought I was stupid. Kept saying everyone must be using the internet. Extremely annoying as I was thus unable to watch anything in my room all the I have been here.

"Good value"

4
User 19/03/2019

Needed a room for a couple nights as visiting my parents. I picked this hotel because of the price and reviews. It was a good choice. The single room was clean, a good size with tea and coffee making facilities in the room. A good view of the sea from the window was a pleasant surprise. Hotel bar prices were reasonable and service good. Breakfast was good with plenty of variety. A good location and parking was easy, probably because of the time of year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Pauline, Thank you for posting your kind comments on Trip Advisor. I am pleased your stay was a pleasant surprise with great sea views. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Absolute luxury"

5
Janine H, Worthing, United Kingdom 19/03/2019

This is the second time we have visited this hotel. It has been completely redecorated and is absolutely stunning. The staff couldn't be more helpful and charming, the food was sublime and the rooms very comfortable. Spotlessly clean, and quite the best shower I have ever experienced! We had two rooms overlooking the sea, one on the 3rd floor,[a double] and one on the first floor [a twin]. The twin was much larger than the double, and much cooler, the double, although still large, was very warm, so we left the windows open all day, so that it was very comfortable to sleep at night. It is simply because heat rises, and the hotel is beautifully warm throughout. There are lovely lounge areas all through the ground floor where you can sit and relax and chat undisturbed. We had an afternoon tea there, and drinks after our meals. Dog owners have their own dining area, away from the main dining room, such a good idea, and all kept clean and fresh, so as I'm not a dog owner, there was no smell, which was great. I simply can't find anything negative to say about this hotel, just can't wait to return.... soon.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Janine H, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all delighted that you were so well looked after. Please note refurbishments are on going. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Afternoon Tea"

5
victoria19812014, Heathfield, United Kingdom 15/03/2019

Was treated to an afternoon tea here by my lovely friend and what a treat it was...the staff were friendly and welcoming and the tea itself was exceptional, lovely fresh and tasty finger sandwich and cake selection. I had a gluten free tea and it was incredible, looked just as good as my friends normal tea. Will definitely be going again and strongly recommend.

"Course residential weekend"

4
User 13/03/2019

Stayed for a residential weekend in connection with a course, and we were very well looked after, with all facilities included. My room was clean and comfortable and the staff were very helpful, and even took my case to my room for me, when I had to ask where it was. The restaurant was lovely, and the staff catered for us as a group, with choices of evening menu, a full breakfast menu and were attentive and helpful. I would have stayed longer to enjoy the lounges if I could have and recommend this hotel.

"Lovely staff, Great Hotel"

5
Quest55199105674, Surrey, United Kingdom 13/03/2019

A really nice 2 day break. Hotel staff could not have been more helpful. Quality of food was first class and beautifully presented. We liked it very much. It's a great location and a lovely little seaside town.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Quest, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad you had an enjoyable two day break. I will make the kitchen team aware of your note, regarding the First Class food offering. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Traditional, but not tired."

5
Rob T, Bristol, England, United Kingdom 11/03/2019

Having spent a night at the Lansdowne to visit friends in Eastbourne, we were pleasantly surprised. The hotel is very well located, near the seafront and Wish Tower. Inside, everything was bright and clean and we were made very welcome by Sarah at reception on arrival. Our room was spacious, well equipped and furnished - and looked freshly decorated. Breakfast in the light and airy Devonshire Restaurant was efficient and comprehensive, with crisp, white table linen. Parking may be an issue in peak season, but we had no problem finding a nearby space, which was free. We will return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Rob, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are all very pleased your welcome and our warm hospitality were mentioned. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"The Best Hotel in Eastbourne"

5
James D, London 11/03/2019

This must be the best hotel all around in Eastbourne situated in the best side of town with sea views. You will be made very welcome in palatial surroundings. Try the breakfast it's a wonderful and unrushed experience.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear James, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad your experience was so wonderful. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent night stst"

5
Karen_Suffolk210101, Sudbury, United Kingdom 08/03/2019

Booked room as part of Travelzoo deal less than £60 for B&B and a Prosecco cream tea for two. Was not really expecting much but have to say we were pleasantly surprised. The lady on reception was very friendly and advised us how we could park for £1.00 for 24 hours. The room was really large with a view of the sea and a nice bathroom. After a walk along the seafront we were ready for tea which was served in a nice lounge by very nice young man. We had booked to see a play at theatre which was 5minute walk from hotel so did not need any supper after the scones and tea. My only criticism of the hotel was the heat in the room which for menopausal lady was too hot and you could not open window but the bed was comfy with nice linen. We had great stay and would recommended you want a short stay in Eastbourne. Thank you

"2 night break"

3
barrydowning, London, United Kingdom 04/03/2019

Nice hotel in great location - had a sea view room which was large & in good condition. No parking at hotel so finding a space could be difficult in busy periods but we had no problem in late February. Reception staff coulcd be more welcoming but other staff were very helpful. Shame that the latest you could eat in the restaurant was 8.30pm so we eat in bar which was fine.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear barrydowning, Thank you for posting your comments on Trip Advisor. I am pleased you enjoyed the great location. I will speak to reception regarding your poor welcome please note, this was not to our usual standard. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Gluten free Afternoon Tea"

5
User 04/03/2019

Had a lovely afternoon tea here with a group of friends. Several of us had the gluten free option and it was one of the best I've had. We were in a lovely lounge with some gorgeous comfy sofas and the staff were extremely attentive and helpful. Looking forward to the next one!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear comeondover, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I glad you had an enjoyable Tea with special requirements. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A Very Comfortable Stay!!"

4
jimandjudymercer, The Royal Town of Sutton Coldfield, United Kingdom 02/03/2019

Again we had to arrange for a 2 night stay, in Eastbourne, and we looked for a different hotel from the awful 'Strand' of last time! On this occasion we settled on the Best Western 'Lansdowne'. However, when we went to book in, at the hotel we thought it was - we were told that 'No' it was not that one, and that we had to go to the other distant end of the Esplanade, a further 30 minutes away, and the Receptionist rang forward to advise them!! When we arrived at the hotel, the Staff were very pleasant, and after booking in and paying, we were given our room cards, and as we were on the 2nd floor, we were even allowed to go up in the lift this time - as it held more than 1 person!! Although, the room was adequate, with all of the usual facilities, it was not over large. The furniture - was all old again, but, it looked well cared for and was matching. The En-suite bathroom was very clean, modern and well presented, even giving us small samples of soap, shampoo, etc. with a properly fitting - lockable door!! Such an improvement, on what we had the last time.!! The room was warm, well lit with modern 'spotlights' neatly fitted into the ceiling, and also additional bed-side lights, and matching table lamp. Our room appeared to be at the back of the hotel, so our view was nothing special, just other buildings and walls, but at least the curtains, this time were very attractive, well made, and fitted the windows!! The bed was clean, and comfortable, but, the chairs were somewhat hard to sit on, but, served their purpose. This hotel was a vast improvement on the previous one, but, a long walk from the town, so if anyone, who - like us has traveled by train, I would suggest they consider a taxi from the station for their visit, especially if it is raining!! From Judy M.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jim and Judy, Thank you for posting your kind comments on Trip Advisor. I am pleased you had a very comfortable stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Relaxing Break"

5
snickers40, UK 28/02/2019

I enjoyed a 3 night break at the Lansdowne with the added benefit of gorgeous weather and the hottest February days. That aside, the hotel was spotlessly clean with comfy lounges to relax in. The buffet breakfast was delicious with a great choice of cereals, yoghurt, fruits, pastries, toasts and full English. Our bedroom was spacious and the comfiest bed I have ever had in a hotel. As my mum is celebrating her 80th birthday this year, I think I will treat her to a seaview room and visit again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Snickers40, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am delighted you had a relaxing break. Please contact me directly and I will arrange a room for your mums 80th. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Two Night Stay"

4
Andy C, Bracknell, England, United Kingdom 24/02/2019

Spent a couple of nights in the Hotel during half term week, 3 adults & one dog. Had a family room with sea view (room 348) and was pleasantly surprised how big the room and bathroom was. Shame it was mostly foggy, but definitely worth paying extra for the view. Decor generally good, although in some instances lacking those final touches, e.g. holes in bathroom tiles where something has been taken down or moved, creaky/loose floorboards, hard mattress and hard to shut the room door without making a loud noise. No air conditioning, so I would expect room gets hot in the summer. Nice goody bag for the dog. Didn't eat or drink in the hotel as read in other reviews that you are cast aside in to other rooms if you have a dog and did see this for ourselves. All in all a nice hotel and would not hesitate in staying again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Andy C, Thank you for posting your kind comments on Trip Advisor. I am pleased you had a good stay. Please note we do have Pet Friendly dining areas for people with dogs. Other guests have found these areas very welcoming. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Two days in Eastbourne with two dogs"

4
User 24/02/2019

We stayed over half term on a two night special with a Seaview room which also took our two dogs with us. The room was a lovely size had enough room for the dogs baskets and for us. The room was very clean but a bit old-fashioned, it was lovely to have a big window to open onto a small balcony so that the dogs could get a bit of fresh air.Our first nights experience in the dining room at the hotel was a bit of a disaster. we waited half an hour for a starter and then another hour for our mains, in the end we asked for the mains to be taken to our room as the dogs were getting a bit impatient. it was so late we didn't get a pudding which we paid for.The staff we sympathetic.The second evening we went down for a meal and it was much better on time and nice and hot much better experience all round?

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ian O, Thank you for posting your kind comments on Trip Advisor. We are delighted that you had a good stay, as commented we did have a issue in the dining room on your first night. Please accept our apologies again... On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Lovely Rooms"

5
newfoundgem, London, United Kingdom 24/02/2019

Our stay at the Lansdown was overall a very pleasant experience! The staff were all wonderful and polite. The room we had was a beautiful double with a view of the sea and lovely huge windows to let the sunshine in. We were even spoilt by having a bathroom and a shower room. The walls were quite thin and we could hear the tv in the room next door but I think that's to be expected in an older building! The bed was so comfortable and we genuinely had the best nights sleep. Breakfast was delicious and there was all the fruit and cooked breakfast that you could want. We spent an evening in the bar and chose one of the many rooms to sit in. This was also lovely. The only thing to let down the stay was the food we had in the evening in the bar. I would recommend eating out in the local area rather than the hotel bar as it wasn't very good. Nevertheless, our stay overall was definitely worthy of five stars! We would definitely return.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear newfoundgem, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are very pleased you had a very pleasant experience at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Good value break with good staff."

4
Alisonbkm, Bristol, United Kingdom 22/02/2019

We stayed on the Dinner, Bed and Breakfast package for 2 nights in half term. We booked an executive sea view and both bedroom and bathroom were a very good size. It was clean but a bit dated and in need of redecoration. The bed was advertised as double but was at least a king size. We had several windows all looking over the promenade and sea. The staff were all professional and helpful, in reception, in the bar and in the restaurant. The food was OK if not amazing. On the first evening they seemed very busy and the food was a bit slow but the staff explained and apologised. It did not spoil our evening.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Alisonbkm, Thank you for posting your kind comments on Trip Advisor. I am glad you had a good break away and the delayed dinner was not too much of a problem. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"friendly and see views"

5
pinkyoliver, London, United Kingdom 22/02/2019

We stayed in room 14. The room was very comfortable, clean and nicely decorated. We also has a sea view. The staff were very friendly and helpful. they were always happy to help but left us alone to get on with things.

"February in Eastbourne"

5
SarD458, Brighton, United Kingdom 21/02/2019

Weekend stay with Mum, 2 x sea view rooms with breakfast. Mum needed wheelchair for outside hotel and access was via a wheelchair platform which did have some challenges. Use was reliant on hotel staff being available, that said we always had a willing helper! Lifts were a little small with wheelchair, but the staff were so helpful and stored wheelchair on ground floor to save taking to and from rooms. Mum did not have a disabled specific room and this was not pre-requested. Weekend stay was wonderful, already looking forward to next stay in March. Excellent value for money, go for the winter warmer! Staff excellent, this is set to become a regular weekend break.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear SarD458, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are glad you came to Eastbourne and enjoyed a wonderful weekend at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A gem of a hotel, with old fashioned courtesy and service."

5
Tourist31956247672, Aldwick, United Kingdom 21/02/2019

It really was a most enjoyable stay. We had a sea facing room which was very clean and well furnished with comfortable beds and an area in the bay window with two very comfortable upholstered armchairs and a coffee table. The hotel has a lovey thirties style feel to it but with all services that you expect from a modern hotel. Nothing plastic and lovely small sitting rooms scattered around the ground floor where you can sit and read papers or books, have a drink or if you wish, take a lighter meal in the bar area. All in all, a memorable visit and one which we will repeat. All credit to the owners of this privately owned hotel which operates under the Best Western banner.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tourist, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. I am pleased you enjoyed the traditional courtesy and service. I will ensure the owners are aware of you comments. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic hotel"

5
toffeegirlKent, Deal, United Kingdom 21/02/2019

Just back from our second visit to this lovely hotel. Only stayed the one night this time but everything was superb. The hotel is spotless, the breakfast great and the staff are extremely polite and helpful. I can not fault this hotel and will only stay here when in and around Eastbourne, thoroughly recommended.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear toffeegirlkent, Thank you for posting your extremely kind comments and Five Stars on Trip Advisor. We are delighted you enjoyed another fantastic stay.On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"No Smoking Rooms "

3
Satania73, Bromley, United Kingdom 15/02/2019

Very disappointed in this hotel mainly because Even though this has been listed as having smoking rooms it is not true there isn't any! Very disappointed so had to change ideas and book elsewhere. Which is a shame.

"Comfortable"

4
455Douglas1948, Uckfield, United Kingdom 14/02/2019

Nice hotel and comfortable. Deal included cream tea which we enjoyed. Bedroom was k apart from our clients Bern over one step up into room or vice versa, and likewise one step down into bathroom (where Christ was quite small) or up back into bedroom - not ideal as although there were signs in the night you could forget! Bar area was charged comfortable and friendly staff. Breakfast was nice.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Michael W, Thank you for posting your kind comments on Trip Advisor. I am pleased you had a comfortable stay. I will investigate the bathroom issue reported without further delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"It was okay"

3
User 12/02/2019

Hotel needs to be refurbished. Creaky floor boards need replacing, however other than that it was a nice hotel. The location was right on the water front and parking outside is free during non-busy times of the year.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christopher, Thank you for posting your comments on Trip Advisor. Please note we are continuing to refurbish bedrooms and bathrooms this year. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Celebration of a milestone birthday- 26/01/19"

4
User 12/02/2019

My husband & I decided to celebrate my birthday in Eastbourne -a life time knowledge of the area for both of us from Grandparents to my time at Battle Abbey School in the early 1970's with the hotel highly recommended by my Mother who has stayed three times now. We were greeted most warmly by Reception, Sandra in particular being excellent from the booking process to finish and beyond as I discovered on our return journey an item had been forgotten from the bedroom. She successful traced this via Housekeeping and sent back to us in Surrey. Our bedroom was spotless on arrival, wonderful large bed for which I required a map to find said husband!!! Beautiful double Sea View and a Birthday Card awaiting me from the hotel. This personal touch was very much appreciated. Attention to detail from all areas was wonderful with all staff 100% in manners, knowledge and their duties except a fraction down from Housekeeping. Food in the Regency Bar was ordered from the main Devonshire Restaurant on our first evening- Saturday which was my Birthday since sadly no table available due to large Coach party booking and we had not booked beforehand. We were offered the adjoining Fairlie Rooms but this was set for breakfast so not too exciting a dining area for my birthday!!. The Regency Bar offered prompt service, extremely good sized food portions but slightly lacking in any Woooh factor re flavour or presentation if being truthful. Our one negative comment as mentioned earlier and one we are loathed to state since the weekend was so wonderful, was unfortunately from Housekeeping. On return to our room late Sunday morning the bed seemed to be half finished with the decorative cushions from one side of the bed just left on the floor,(other side correctly placed) the bed pillows on same side left crunched up, bottom sheet left in same state as we had left it getting out of bed, no replacement of loo paper, soap or any toiletries. A bath towel left in same place in the bedroom where I had left to air after hair washing. BUT bath and sink spotless with shining taps all round, all other areas spotless. Perhaps too many rooms to cater for that morning and too few staff on duty?? Other than that a superb visit, one we will happily look forward to renewing at some stage and a Hotel we highly recommend for that 'one to one' treatment at all times.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear douse123, Thank you for posting your kind comments on Trip Advisor. I am pleased you were will looked after generally, I will however be investigating further the issue in the restaurant and the sub standard room clean. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fantastic stay"

5
RH1-7, East Sussex, England 31/01/2019

Living local to Eastbourne have stayed in a few Eastbourne hotels for Christmas parties. Decided to have a 2 night stay away in January with my Mum and chose the Lansdowne after visiting in 2018 for an amazing afternoon tea. On arrival having looked at other reviews I asked about the parking and was informed that to the left of hotel you could buy a £1 parking permit till 11am the next morning or till April you can park on the seafront to the right for free. We then went to our room 132 which was absolutely lovely and newly refurbished. It has lovely large windows and you can see the pier and in the window is a table with 2 lovely chairs so you can sit and relax. On arrival the room was very cold and after then reading reviews on here a lot of people had said the same and that it came on around 6pm. It came on just after this and I had turned both radiators up on to full and then it was boiling hot all night, turned them down abit and then the room was lovely and warm for the duration of our stay. The first night we had a drink at the bar and took it into one of the lovely lounges and then ate in the restaurant. It was very quiet which was a shame but the food was lovely. We both had pear and ginger bread and butter pudding and it was delicious. The hotel is in a great location. You can walk to the lovely Meads in about 15 minutes with cafes, pubs, shops and supermarkets. Town is about 15/20 minute walk away. You are also right near a road to the left (near the View Hotel) where there is a couple of Italian restaurants, cafe, fish and chips and an Indian so the hotel is in an excellent location. Breakfast was good, tea and coffee bought to the table, but you now have to go and get your own toast which I always find a shame. English cooked breakfast is help yourself and fruits etc, cereals and croissants and danishes and you can order porridge and pay extra for a few items. Then we had a lovely walk right along the seafront. All the staff were excellent and it has a lovely new feel but keeping the traditional feel to a hotel which I love. Would love to stay here again and would definitely recommend it here.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear RH1-7, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am pleased to confirm the Owners are very keen to retain the Traditional feel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"What a Visit."

5
BillM0, London, United Kingdom 29/01/2019

My wife and I have just spent two nights at the Lansdowne on a travelzoo deal. We paid extra for a sea view room. What a room very large, massive bed. Clean, nice television. The bathroom was large and clean. Good view of the sea. On arrival we had a really nice afternoon tea part of the Travelzoo deal, the breakfast was quality lots of choice, the breakfast room was really clean and well laid out white tablecloths super. Dora the head waiter was very friendly and knew her job, I am now retired but used to travel around the UK and stay in many hotels, the Lansdowne was better that many 4 star hotels I have stayed in. Home now and can't wait to return. Well done all your staff are friendly and well trained. buzzing.

"Treat "

4
geoffraser, Gravesend, United Kingdom 28/01/2019

Six of us descended on this hotel in Eastbourne to help one of us to celebrate their birthday. The lady in question was delighted. A sprawling hotel taking up a great deal of the seafront (a whole block the Americans amongst you would say). Nice and clean, lovely staff, very friendly professional service. Cosy bar and plenty of seating in the lounges overlooking the seafront. Neat, tidy, comfortable and clean rooms and a great breakfast in the morning to set us up for the trip home. Did I mention the bar? Good selection of beers and spirits served with a smile. We got a deal through one of those online mini break sites so nicely priced. We went out to dine in a nearby pub the previous evening so I can't comment on the main restaurant but I didn't hear any complaints from other guests. Nice weekend break with good mates. Can't beat that can you? Shall go again.

"Relax and enjoy."

5
CrystalKent, Sevenoaks, United Kingdom 26/01/2019

We were warmly welcomed on arrival, quickly signed in. The hotel has recently been refurbished. Our sea view room was clean and very comfortable. Tea coffee and biscuits replenished daily, also complimentary shower gel etc. The restaurant offered a limited menu, but was a very reasonable price and food was cooked perfectly. We ate there both nights because we were very pleased with everything. Bar meals were served in the bar on white table clothed tables, as in the restaurant. There are several lounge areas, all nicely furnished. We enjoyed the ambience, and felt looked after, hence I recommend this Hotel as a great place to relax in, good food, great location, and friendly staff. We look forward to going back again.

"Better than many 4 star hotels i have stayed in"

5
User 21/01/2019

My partner and I had a lovely experience at this hotel. We have stayed many, many times in a 4 star hotel not very far away, but on our first stay at his hotel, it is clear that it is better run, cleaner, excellent value for money and the staff very professional. Sadly all the things we weren't getting at the 4 star hotel!! We would 100% rate this hotel to others and we will stay here again, no question.

"Good value"

4
Michael W, Portsmouth, United Kingdom 21/01/2019

Overall a good value stay. Large room (as booked) and very quiet (as requested. Pleasant staff all round. A traditional seaside hotel. Restaurant slightly disappointing but it will be liked by many and was still good value.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Michael W, Thank you for posting your kind comments on Trip Advisor. I am delighted you stay was good and at great value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Good break"

4
chrisaI7704SF, London, United Kingdom 20/01/2019

We booked the Lansdowne on a special offer from Hotels.com. Check in was smooth and friendly and the hotel had a nice feel about it. The room was fine for what we paid albeit a little cool. All the staff we met were friendly and professional.breakfast was a full cooked English and served nicely overlooking the seafront. Definitely we would stay again. A word on the parking. We got a permit from reception costing £1 and that was valid all day and until 11am the following morning. Easy! We were lucky and parked right outside the hotel. Could be a problem I guess in the summer months.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chrisal, Thank you for posting your comments on Trip Advisor. Pleased you had a Good Break enjoying a nicely served breakfast and easy parking option. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Excellent hotel. Brilliant food and service"

4
Thomas B, Hoddesdon, United Kingdom 20/01/2019

The hotel is of excellent quality and I can not fault anything about it up to a point. The checking and checkout was smooth and food and service at both the bar and restaurant during dinner was second to none with food that I highly recommend. The rooms are quiet and tastefully decorated and mine had a sea view which was lovely. I stayed in a single room and the bed was comfortable. I enjoyed a drink and food at both the bar and the restaurant during my stay and this was of the highest quality. The downside was breakfast on my last day could have been a lot better. First off all I was seated at a dirty table where another guest had clearly just finished eating and seeing as there was lots of free tables felt this was very poor. Some guests where shown to tables and others were just given a choice of area. Coffee was brought quickly but luke warm and the buffet was good as was the selection and juice. However there was no menu on the table to show the extras (such as kippers etc) and I was not the only guest not to have this. At no point was I asked how the food was or offered more coffee. In fact I felt as a single traveler somewhat ignored by the staff which was completely different from the dinner and the bar service I had received, and I felt like I was an inconvenience more then anything. I would recommend this hotel to people but breakfast could do with a little more detail, and really did spoil what could have been a fantastic five star stay.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Thomas, Thank you for posting your comments on Trip Advisor. I am delighted that you commented on your excellent stay and enjoyed the food and beverage offerings. I will discuss your service comments with my Food and Beverage Manager without delay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Fab Break"

5
User 20/01/2019

Fabulous from the staff Greg, Karina and the lovely lady on reception all extremely helpful, polite and welcoming thank you to the room, breakfast and dinner. I would of liked melon at the breakfast but they had everything else. Dinner was 3 course and cooked/presented execellent and plenty of choice. Chef changes menu on a daily basis. History of hotel very interesting and liked the book in the room to explain as pics of original family and features around the hotel. Plenty of nice sitting rooms to have a drink. We didn't take our dogs but they have a dining room specifically for pet owners and wait for it a pet dining room which is really fantastic if you are a dog lover as you don't have to leave the dog in the room when you eating. Lovely room for weddings. This hotel has a lot going on so good to look on line what's on offer. Vintage afternoon tea looks great and prices are reasonable. Good mothers day function coming up. Room 227 was refurbished room with massive bed and beautiful bay window. Room 123 executive not refurbed but lovely sitting area great floor to ceiling windows (which open) lovely view and 2 bathrooms. One with bath and overhead shower and one with walk in shower cubicle. Location great not far from town and quaint shops. Plenty of places to eat, I would love to come again in the summer and would definitely recommend. Thank you.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear inspire, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am glad you had a fab stay and pointed out some of the team that excelled. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice 3 night stay"

5
Dan H, Altrincham, United Kingdom 18/01/2019

Just returned from a 3 night stay. Room was quite spacious for a single, and the bathroom (which looked newly refurbished) was too. All staff were polite, and reception went a bit beyond, said morning to you as you passed, added something above the bare minimum each time I spoke to them which made you feel comfortable/welcome. Complimentary internet provided worked perfectly. I thought for the price paid it was very good value and would now look to use this hotel as my preferred choice when in Eastbourne again.

"A very nice stay spoilt by 2 poor breakfasts"

4
paul b, Combe Martin, United Kingdom 17/01/2019

We have just stayed at this hotel 14th and 15th feb 2019 Had a really nice sea view room that had just been refurbished very nice we liked the hotel nice lounges bar etc. and you could not fault any of the staff we came in contact with. We understand that refurbishments happens this time of year but despite this the hotel was spotlessly clean and no inconvenience to guests. Now the negative but please take my comments constructively as i am a retired chef. Firstly on the tuesday friendly greeting from the waiting staff we started with a nice selection of fruit our orders were taken and breakfast served. The food had obviously been cooked and put in a warming cabinet it was all luke warm and the fried eggs hard as nails. On the buffet section I noticed the cheese had been sweating next to the ham so how long had this been out also the cereal dispensers very rickety and this method is old hat.Day 2 weds greeted very pleasantly again but this time it was a help yourself buffet style. But once again look warm food all the dishes wide open letting all the heat out and hard fried eggs again, Some of the items had run out not been replaced the odd sausage had been thrown in with the bacon and the cheese was sweating again. When the numbers are low to maintain a high standard the cooked food should be cooked to order and when you use the buffet someone should be tending it or even serving from it. As a result of this we would not return to your nice hotel unless we received a 100% guarantee that this problem has been addressed.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Paul, Thank you for posting your kind comments on Trip Advisor. We are delighted you had a generally good stay, we have now moved breakfast back to the main restaurant where our normally high breakfast standards are back in place. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"You get what you pay for"

3
User 16/01/2019

Very good staff. They were very helpful, attentive and pleasant. The hotel and room in particular needs a major facelift. It's dated and tired. The bathroom had a tatty sliding door that wouldn't close with mould behind it. The room was very pokey but to be fair my discounted cost seemed reflected this.No hot water in the morning, nice.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Journey, Thank you for posting your kind comments on Trip Advisor. We are very pleased that the service was pointed out as a positive. I have checked the room concerned and did not find any Mould. Please note we will be continuing our bedroom refurbishments, watch this space. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nights stay"

4
Brian W, Tenbury Wells, United Kingdom 16/01/2019

Booked into the beach front hotel to meet up with some friends visiting Eastbourne. We were quite surprised when we walked in as the overnight cost of £60 with breakfast seemed very good value. Receptionist very helpful and the room was very clean and large enough for us for the one night - good bathroom with wet room. Met up in the lounge and decided on the bar menu - we had the salmon/ sheps pie and lamb chilli burger all good and reasonable as was the wine. Comfortable bed and a buffet breakfast all added to a good stay. Will stay again next time down in Eastbourne. Thank to everyone who made our stay enjoyable.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Brian, Thank you for posting your comments on Trip Advisor. I am delighted you had a good stay at excellent value for money. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Christmas break with children"

5
MrsKardal, Nottingham, United Kingdom 15/01/2019

Just wanted to share my experience of the our recent stay Christmas week at the Lansdowne. The new look rooms are super comfy and has everything our family needed. The showers are great and rooms very good stardard of furnishings. The housekeeping are doing a great job cleaning and tidying rooms daily. We really enjoyed the Christmas buffet and are already planning to book for next year. Bar food is great (and we like good foods) and really good value. Also open to public,, so our friends locally could join us. This hotel is an instution along Eastbourne seafront parade and with all the changes the current management are doing I think it will be around for many more years. Next ttime we will be bringing our dog! Great family / dog friendly hotel

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear dkardal, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are very pleased you had a enjoyable stay, the team worked extremely hard over the season to ensure expectation was met. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Winter respite in Eastbourne"

4
Road26528071240, London, United Kingdom 10/01/2019

Great family run hotel. Clean, well maintained property with very friendly staff. It has an imposing aspect looking out to see. Afternoon tea was a delight, too much really for one to eat. We would certainly return to be spoilt again!

"Just Perfect. "

5
Spaceman42, Croydon, United Kingdom 10/01/2019

Sea view family room was absolutely perfect. Top quality bed linen with SUPER COMFY beds and pillows. Had 2 of the best nights sleep I've had in months. Hot and powerful shower over the bath was good. Staff were professional but friendly. A full size snooker table in the game room was a nice bonus.

"Location, elegance and value"

5
davemU8990HY, West Sussex, United Kingdom 10/01/2019

Spent 2 days here for a post Christmas break after a very busy holiday hosting family. First time to Eastbourne and the Lansdowne was a great choice. Perfect location on the seafront close to the pier, bandstand, Devonshire Park, Towner museum etc and a short 10 minute walk to the town centre. We upgraded to a sea view room which was large, with big bay windows giving a wonderful view of the sea and the pier to our left. The hotel feels (and at times smells) like it's had a major refurb. Hardly a mark anywhere on the walls, fabrics. I expected to find a tired hotel and found one renewed and elegant. All the staff we met were excellent especially Gergely in the restaurant and Hette on reception. Breakfast was OK - not brilliant but did the job. The food rather felt like it had been sitting there for a while. All the many lounges were cosy and well fitted out. Overall, it represented excellent value and a perfect base for a short exploration of the town.

"Quiet and relaxing hotel"

4
LondonSantosh, London 08/01/2019

We have been to The Lansdowne on two previous occasions - the first several years ago when we had a room at the back of the hotel which was dark and rather depressing. However, we liked the restaurant, the common areas of the hotel and the general ambience of the hotel and decided that we would be happy to return, but in a room at the front of the hotel. The second occasion was three years ago when I stayed in the hotel with my elderly mother for a few days. We were delighted with our seaview rooms and found the hotel very peaceful and comfortable. In addition to an excellent breakfast, we ate at the hotel restaurant in the evening and thought the food very good. My husband and I recently stayed at the Lansdowne in a seaview room which was nicely decorated and more than satisfactory, save for the "double bed" which turned out to be twin beds linked together. It was not very comfortable. When I visited with my mother we had lunch in the bar on two or three occasions and the food was excellent. On this occasion, my husband and I arrived in the early evening and had a snack in the bar. The food was a real disappointment - a rather unpleasant soup and toasted sandwich - most of which we left, and service was very slow. Breakfast in the restaurant was good. In conclusion, this is a very nice, clean, well decorated hotel with many points in its favour, not least its position overlooking green space and the sea.. I would return again but would request a double bed, rather than linked beds, and would probably not eat in the bar.

"Disappointed that Sunday lunch is now available only on last Sunday of the month"

4
katherinemusson, Eastbourne, United Kingdom 08/01/2019

My husband and I have often enjoyed coming to the Lansdowne for Sunday lunch, but when we went to enquire a few days ago, we were told it was no longer a weekly event. The problem with restricting it to once a month is that it is difficult to remember which Sunday is still available. I hope the relevant week will be suitably advertised because otherwise people will forget which week it is and go elsewhere.

"Ew year break"

4
1daphne5, Chatham, United Kingdom 04/01/2019

Great hotel lovely position on sea front, lovely room with sea view , staff very friendly nothing too much trouble . Very good package food was good . Only negative comment my room was much too warm and pillows outdated have been softer but all in all great few days.

"Three day New Year Package"

4
Charles H, Essex, United Kingdom 04/01/2019

Excellent large hotel, good location and garage parking if required. Food and drinks very good and reasonable prices for Eastbourne. Waiting and bar staff very efficient and friendly. Would certainly recommend.

"New Year Stay"

4
Pete H, Huntingdon, United Kingdom 04/01/2019

For the very first time we booked, along with our dog, into the Best Western Lansdowne Hotel in Eastbourne for a their New Years Celebrations. We were very pleasantly surprised to find that although it is a big hotel the staff were welcoming and friendly, The food was first class and our room was well decorated and large, The bathroom was rather tired and urgently needs refurbishing as the shower was not very good and the towel rail which did not work on arrival was fixed by the Maintenance Man the next day. The programme of events was good and we thoroughly enjoyed our stay.

"Christmas stay"

5
2outandabout2018, Bexhill-on-Sea, United Kingdom 29/12/2018

Spent 3 nights over Christmas at The Lansdowne with family and from the start were made to feel welcome. All staff were so friendly and nothing was too much trouble, our room overlooking the sea had terrific views with a comfy bed, and the food was superb with huge choice. All together a lovely place to stay. Many thanks to the Manager and all the team for making our stay fun.

"Relaxing break"

5
diane m, London, United Kingdom 19/12/2018

Spent Sunday and Monday night at The Lansdowne and once again had an enjoyable stay. Our room was a joy to stay in ,it was well decorated, spotlessly clean and well equipped. The hotel is warm and welcoming , beautifully decorated for Christmas. We ate in the hotel on one night and for breakfast on both days. Evening meal was well presented and very nice. I love the breakfasts at The Lansdowne ,lots of choice, buffet kept replenished and hot, good cold selection and eggs cooked fresh if required. Once again the staff were helpful, professional and friendly. The waitress that served us on Sunday night in the restaurant said they had been very busy due to Christmas parties in the hotel yet they were all still smiling and giving a first class service. Thank you to Suzanne ( not sure if right spelling) for excellent service from replying to an email request through to us checking out. Would recommend this hotel without hesitation and look forward to returning in the new year.

"Xmas party night"

3
User 18/12/2018

Arrived Friday afternoon and had to pay for our stay there and then. Given our room key for 2nd floor which was up and down stairs with a suitcase. Room was fine but after unpacking when we later attempted to shower we could not get any hot water. Phoned reception who initially send they would send someone up but shortly phoned back to say there was a problem with hot water in that room and we was offered another room as it was an ongoing problem. SO WHY LET THE ROOM! Had to repack and move to a smaller room on the 3rd floor. No apology or offer of compensation for the inconvenience. Saturday night was party night, DJ was good but food was bland and my coffee and pot was whipped away whilst I on the floor and my request for another coffee was ignored. Stay OK but only just.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear FellowTraveler, Thank you for posting your kind comments on Trip Advisor. Well here is your delayed apology, we are sorry. There was a issue with the hot water. I am pleased to report my Maintenance manager was on site within 10 minutes of reporting the issue which was then resolved within the hour. I am pleased every thing was OK. On behalf of myself and the Team at the Lansdowne Hotel, we hope you will change your first thought and return very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nothing has changed since last review - still excellent!"

5
annwQ3036OJ, Coventry, United Kingdom 17/12/2018

Room was front facing so better view than last time! Food was lovely - cod was so fresh - it had been swimming around a few hours earlier! We ate in the bar as restaurant was full and it was the best cod we have ever had - so fresh, lightly battered and cooked to perfection! Staff were very pleasant, as always.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ann, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted that you enjoyed an excellent sea view room with perfect Fish and Chips ! Please note our Fish is sourced locally in fact across the road from the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Great place for a mid week break"

5
Benedict B, Brighton, United Kingdom 12/12/2018

Have just got back from a night at the Lansdowne Hotel in Eastbourne and had an absolutly brilliant stay. The hotel is full of charm - parts of it have a real cosy and traditional feel and parts of it are really stylish contemporary. Its a great mixture of old and new. The staff were extremely friendly and helpful, full of local knowledge and able to point me in the direction of good vegetarian food and some lovely local pubs. I slept like a log in a huge room with high ceillings, ( I loved the headboard and the chandelier in the room that I was staying in). The room was south facing so I thought there might be sun early in the morning which would wake me, but the curtains were very thick and blocked all the light out. The breakfast was great - I love a good English and I have to commend them on the butchers sausages and thick cut bacon. Overall I loved the place and will definately be going back.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Benedict B, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are delighted you had a Great mid week break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"85th Birthday Afternoon Tea Party"

5
User 12/12/2018

Had an amazing vintage afternoon tea for 12 in the Wilmington lounge. The tea was laid out beautifully, all the food was home made and plentiful. The service from Tom impeccable. They could not have made more of an effort to make the afternoon an absolute success. I cannot thank them enough, will definitely be back. Highly recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jaine, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are delighted your 85th Birthday was a great success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Surprising experience"

5
Philip R, The Midlands 12/12/2018

We came down for two nights away before the hectic Christmas period and had a wonderful wonderful time. It's always a good break when the weather is fine but even the Best Western Lansdowne couldn't promise that, the weather was good though. The staff were so very accommodating and the rooms and service were faultless. Food was excellent too, their buffet breakfast was always topped up to ensure freshness. I would heartily recommend the Best Western Lansdowne Hotel for any occasion in Eastbourne.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Philip, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased that we exceeded your expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Christmas Party"

5
Bevlev2013, Eastbourne, United Kingdom 11/12/2018

Brilliant Party Night again at the Lansdowne. So good I have booked to go again in a couple of weeks. Service was excellent. Bar and Restaurant staff excelled. Very attentive and service could not be faulted. Food was very good. And the Christmas Party 80s band Sound of the Crowd had everyone up dancing all night and were brilliant as always. The party was last friday and everyone at work is still talking about it 4 days later. Full Marks to the management for an excellent team of staff at the hotel including Sharon your events manager who helped all the way from booking until the day.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Bev, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted your enjoyed the Brilliant Christmas Band Night Party. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Cheap weekend deal"

3
Jatclarke999, Gloucester, United Kingdom 10/12/2018

Looking for a couple of night stay in Eastbourne. The deal, including breakfast was better than leading budget hotels in the area, however I would not have taken it at normal rates.The bedrooms are old and shabby, bathroom shower very poor and difficult to control the temperature. Toilet seat twisted when using it.Very noisy during the evening with guests shouting along corridors.Bar prices very expensive.Positive points are:Courteous and helpful staff.Good foodGood breakfastGood location to the beachGarage parking on request.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jat Clarke, Thank you for posting your kind comments on Trip Advisor. I am glad you had a cheap weekend at excellent value for money. Please note we continue on our refurbishments. On behalf of myself and the Team at the Lansdowne Hotel, we hope you will change your first thought and return very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Relaxing and enjoyable as ever but what us happening to the fish and chips?"

4
User 06/12/2018

Lovely place that always relaxes quests. Good location for town, theatres and seafront the staff are friendly to guests (mind you heard one staff member in bar slagging off a management member for leaving him too much work!). Breakfast wide selection including continental and cooked. Interesting hotel with lots of outside booking. Last time did not enjoy the scones so missed these out this time, |Looked good but tasted very ordinary. Biggest complaint was the replacing of the excellent chips in the £11.50 bar meal by the Iceland or McDonald type frites. Fish, Peas and salad excellent but why destroy the dish by serving up over cooked greasy frites. Trade Descriptions Act needs to be applied as several other dishes on bar menu say chips when presumably the same poor quality frites are served. But will always return to this days of old hotel.

"Charming hotel"

5
ynO_10, East Sussex, England 05/12/2018

Stayed for one night following an event at the hotel earlier. The single room I had was adequate for my need, with ample tea, coffee, biscuits etc and gel, shampoo etc. Room was clean and comfortable. Breakfast good and dinner for the event excellent. Have stayed here previously and is my favourite hotel whenever I need a bed! Particularly like the idea of several lounges available.

"Great Stay"

5
raficke2016, Croydon, United Kingdom 03/12/2018

Stayed in a Family room for 1 night in October. The hotel is in a great location right by a beach and a very short walk from the centre of Eastbourne. The hotel has some public parking nearby and offers discounts for hotel guests. The reception area and surrounding lounges of which there are a few are quite old fashioned but offer lots of seating. We ate from the bar menu at lunch and it was very nice with a good offering of sandwiches and light bites. The main restaurant offers a formal dinner and a nice breakfast with a good selection of hot and cold food but it does get very busy and some of teh food may run out. The room was clean, huge and modern, just excellent. It had one double and a single, a decently sized bathroom, small TV seating area and lots of storage. However apparently at the time we went the heating only gets turned on for a few hours a day in the morning and evening therefore it was very cold in the room. Overall this hotel is a mix of old and new but very ncie and in a great location.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Raficke, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased you had a great stay, please note the heating does work on a timer, which is reviewed dependant on the outside temperature. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"A sea-front Palace"

5
Kenneth R, Sutton, United Kingdom 01/12/2018

Ideally located right on the promenade, caring staff, excellent restaurant (Devonshire Restaurant) with great menu (changing daily) offering wide choice of dishes, reasonably priced and with a good range of wines to complement the food.Spacious bedrooms with all facilities. Comfortable beds and similar armchairs in some rooms.Definitely worth choosing a room facing the sea.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kenneth R, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am very pleased you had a excellent meal in the Devonshire and all at a reasonable price. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Nice Hotel, if a little dated!"

4
nounou2018, Southampton, United Kingdom 01/12/2018

Booked a two night B&B trip for a little mid-week get away - hotel was nice if a little dated and definitely geared up for the more senior citizen We asked for a sea view and were on the 3rd floor. Room was a little dated and very warm (day and night) even with the windows open, which made it noisy at night and first thing in the morning (traffic) because the hotel is on the main road running between the hotel and esplanade. Bathroom was tiny with a very small shower, whose doors didn't close probably so we ended up with a very wet bathroom floor and also a very tiny sink! Good food selection for breakfast with lovely staff. We ate out in the town in the evenings - thought the price of the hotel menu was slightly on the expensive side. Would I stay here again - probably not

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear nounou, Thank you for posting your kind comments on Trip Advisor. We are all delighted you had a good breakfast and were well looked after by our lovely staff. On behalf of myself and the Team at the Lansdowne Hotel, we hope you will change your first thought and return very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Better than expected"

3
TK00557, London, United Kingdom 29/11/2018

We booked the Lansdowne for a visit to our family, who live local. This was more to do with 'just somewhere to stay the night' than it was, a hotel experience. The budget was our main concern so we had no major expectations. What we did get was clean rooms, friendly service, acceptable good value dining and a room with a view. The reason for the rating, we have never slept on such a bad bed. Lumpy in the middle, no support on the edge, so when you sat on side of the bed, you rolled off. A 5mm ridge, so soft, you felt every spring in the mattress, and even the label on the bed said it should have been facing the other way. This was just for one night, my back would not have allowed me to stay more. Everything else though was better than we expected. A good nights sleep would have been welcome, but you can't have everything.

"Not too bad...but avoid the third floor!"

3
tonychristy1964, Liverpool, United Kingdom 29/11/2018

I was in town for a meeting with two colleagues. Check in was fine. We were welcomed adequately and made our way to our rooms. Our meeting was around two hours after we arrived... a 7 and a half hour journey to the South Coast by car. I arrived at my single room on the top floor (room 333) which can best be described as tiny and tired but very clean indeed. I was desperate to freshen up before my meeting, so ran the water in the sink for a shave. It took nearly ten minutes for the water to warm up... and it only warmed up to, at best, "warm-ish". Realising the water was taking a while to come to temperature, I started the shower.... same thing.. warm-ish.. and as weak as a kitten. No power.. warm-ish.. a dreadful shower. As I was drying myself, I turned on the TV. Pixellated so much, I could not make out the picture at all and the sound was the same... inaudible. I rushed downstairs for my taxi which I asked the reception to book and went for my meeting. On return, we asked for the bar. The chap behind the reception was only too pleased to serve us, even though he had to open the bar up again as it was closed. The bed was HUGELY comfortable and I had the best nights sleep I had for ages. Checkout was as efficient as check in. I did tell the lady on reception about the problems with my room and she said they knew of the problems. If they knew about them already... why are they using this room for guests? The young lady said they were working on the problem. If I were in charge, I'd not use this room or others like it until the problems are sorted. I was going to ask for a discount on the room but as it was so cheap anyway, I didn't bother. It is clear that this hotel is probably geared towards more senior citizens and it really could do with a face-lift. However, the stars of the story are the staff. Really good staff and it really is the case that nothing is too much trouble for them. I paid £40 for my room so I guess I got what I paid for. Would I stay again. Absolutely.. but I'd insist on a room in the lower half of the hotel.

"Good value stay!"

4
relaxonhols, Norfolk, United Kingdom 29/11/2018

We booked a special winter rate for one night in a standard room. The room was at the back of the hotel but it was spacious and well appointed. The bathroom was very tired and really needs to be updated. The bed was . quite soft but comfortable enough. The room we had was right next to the ladies so we could hear the hand drier going on and off all the time although fortunately the hotel did not seem to be too busy! Internet did not work at all well in the room. Breakfast was self-service including the cooked elements; all fine although eggs were cold. Bread was marked as 'artisan - but clearly it was bagged bread. The waiters and waitresses were extremely efficient, polite and friendly. It was a pleasure to sit by the window looking out across the seafront. Altogether this was a good stay and we will certainly consider returning.

"A fabulous visit!"

5
Martin R, Bexhill-on-Sea, United Kingdom 25/11/2018

I just stayed at The Best Western Lansdowne Hotel for Vintage Tea, Bed and Breakfast. - The whole stay was fabulous! The vintage tea was simply amazing. Really high quality sandwiches, scones, tea and cakes. Quite delicious! - The room we stayed in was beautifully decorated in a classic but modern style and extremely comfortable, especially the bed! Above all, what impressed me most was the team that run the hotel (at every level). I'm not sure that I've stayed at a hotel where ALL the staff, from the moment we walked in, are so friendly, helpful and willing... every small query or request was sorted with a smile!!! - Thank you The Lansdowne for such a treat!

"Two night stop over at the seaside. "

4
Nickit7676, Spalding, United Kingdom 18/11/2018

Nice place, good staff and an old fashioned feel. Perfect English seaside hotel with sea views. Room clean, warm but over looking the rear service areas Tall room slightly claustrophobic but spacious for the bargain price. Happy to rebook. Breakfast good and well hosted.

Jamieson B, Front Office Manager at Best Western Lansdowne Hotel, responded to this review
Dear Nick, Thank you for posting your kind comments on Trip Advisor. Pleased you had a good stay at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"excellent hotel"

5
backtofront, The Principality 17/11/2018

This is a well run hotel with helpful, happy staff, some of them even sing while going about their tasks. Best value for money I have found in years. What I particularly liked was the old fashioned features (eg. 'Ladies Powder Room' and 'Gents Cloakroom'), yet the hotel's function was absolutely up-to-date. We stayed just three nights but would have been happy to have stayed on for longer. The sea-view room was spacious with a lovely bay window. The corridors were quiet over night. One tiny niggle - why can't hotels install showers that stay at the temperature that you set instead of boiling you or freezing you while you are covered in soap? not many hotels have cracked that one. Finally - we normally stay in Premier Inns but they have become very mean and inefficient. The Lansdown beats their service on a ration of 10 to 1!

"Lovely stay"

5
JMW610, Northampton, United Kingdom 16/11/2018

We stayed here for three nights and enjoyed every minute of it.Our room was so spacious,with a double bed and a single. The lounges were comfortable,though a little warm,and the dining room was really good,well layed out,and the breakfast excellent. All the staff were very good and friendly,and we will definitely be returning. Thank you for a great stay

"Best value - probably ever"

5
JanDLondon, London, United Kingdom 15/11/2018

It is a 3 star and expected it not to be as good but was such amazing value. Stayed 3 nights. Really clean. Place has great character Very close to family so will stay every time we visit Eastbourne. We are really impressed they offer what they do for the money.

"Excellent meal in a comfy , homely setting with very efficient service"

5
Micheal L, Eastbourne, United Kingdom 14/11/2018

Yet again. Another year has passed and the gathering of Motcombe Bowls Club for their Annual Presentation Lunch took place at this lovely, comfortable, homely venue on the seafront We sat down at the allocated time and were promptly and efficiently served our meal with the minimum of disturbance throughout Mine started with mushroom soup, thick, creamy , hot and tasty followed by Roast beef ( A little on the dry side), varied vegetables cooked to perfection and well presented, and a massive Yorkshire pudding with thick, tasty gravy. This was rounded off by Cherry Pie and custard. Overall an excellent meal

"Mr K"

5
david k, St. Albans, United Kingdom 13/11/2018

As always this beautiful traditionally run hotel of elegance & style offered my family unreviled value and service. Staff so friendly and luxury surroundings. We can't recommend this hotel enough and the sea views are wonderful.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear David, Thank you for posting your kind comments and Five Stars on Trip Advisor. We will continue to ensure our Core Values remain a priority. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Five stars"

5
Liz N, Hailsham 12/11/2018

Completely blown away by our room and the service by staff. Our room was as good as any 5 star hotel, stunning sea views and the bed was so comfy and huge. Nothing was too much trouble for the staff and the Vintage afternoon tea, better than any I've ever had and I have to have gluten free and that's not as easy. We will definitely be back and will be staying for longer. This hotel must be a brilliant place to stay for the summer and especially for Eastbourne Airborn.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Liz, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are delighted you were so well looked after and enjoyed the excellent GF Vintage Afternoon Tea. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Please note booking direct saves money, we will always match and beat any rate found on line. Kindest Regards, Jamieson Berriman

"Wonderful hotel"

5
User 07/11/2018

I have, for my sins, stayed in other hotels in Eastbourne, since I have to travel there quite often. The Lansdowne is by far the best. The staff are wonderful, and basically anything that is not already provided that one might want will be provided upon request. The food is good, the rooms comfortable. I recommend it highly.

"Great night away"

5
papasmetz, Bexley, United Kingdom 07/11/2018

Booked one night through Travelzoo on arrival the girl on reception was very friendly. We had our dog with us and she told the places we could go with her and if we wanted her with us at mealtimes they would lay up a table outside the restaurant. The room was comfortable with a seaview. I love old hotels and this one did not dissapoint. Breakfast was very good. Thoroughly enjoyed our stay would recomend and will probably come back

"Small rooms"

3
Lesley7127, East Molesey, United Kingdom 06/11/2018

The rooms and bathrooms are on the small side. There are a few rooms with walk in showers. Beds are comfortable and the dinners very good. The staff very pleasant and helpful. Good selection for breakfast and porridge is available on request.

"Mr"

2
User 06/11/2018

Lunch .Fish was cold ,batter was so poor they turned fish upside down ,all served on cold plates,it was the worst meal .all 5 in the party were the same.I will say I have had this meal in the past in this Hotel and it has been great.To day it was a let down.How can I recommend this Hotel Again?

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear WhiteD, Thank you for posting your comments on Trip Advisor. We are very sorry that there was an issue with the Fish and Chips, I will complete an investigation without further delay. Kindest Regards, Jamieson Berriman

"Girlie weekend"

5
User 06/11/2018

Myself, mum and sister have just spent two nights at this beautiful hotel. This is our 3rd visit and we will be back. We had the most relaxing weekend in a family room which was beautiful. Food, location and staff are fab, especially Manuel the waiter. We made use of the garage for our car which is great to have. Would highly recommend staying here. We love it.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julia, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are very pleased you had a relaxing girlie weekend at the hotel and were so very well looked after. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very cosy an friendly"

5
minster10, Rochester 02/11/2018

really enjoyed our stay at lansdowne staff were so helpful an friendly would definitely like to stay there againfood was very good Breakfast was amazing.onl one critisum there was no phone in room which I thought would be helpful

"An impressive hotel"

5
chrispope2015, Kent, United Kingdom 30/10/2018

My wife and I enjoyed a four night stay recently. We were extremely pleased with all aspects of the hotel. All staff with whom we had contact were very helpful, polite, friendly and professional. We were delighted with our room and the menu choices at breakfast were excellent. We hope to return.

"Nothing special"

3
lisakidd24, Sidcup, United Kingdom 29/10/2018

Stayed here on 27th October 2018 with my husband and his parents as part of a Masons Ladies Night Festival. Check in was efficient and receptionist very friendly (he was a trainee). Possibly the worlds smallest lift took us up to our room on the third floor. Room itself was a decent size and bed fairly comfortable. We found the bathroom to be a real problem, the shower curtain wasn't long enough so when showering water ended up everywhere (and I mean everywhere) and the shower pressure wasn't great. The bedroom itself had numerous squeaky floorboards which made a noise every time you stepped on them and I was particularly conscious of this and the annoyance it was probably causing the people in the room below throughout our stay. My in-laws had a room on the first floor and mentioned that they must have been about the public toilet as they could constantly hear the hand dryer. Bar staff friendly and efficient, food good although only luke warm but tasty given that they were feeding 100+ people. Breakfast plentiful but a little salty. All in all an ok stay, not somewhere we would normally choose but somewhere we would return to if another Masons function took place there.

"We stayed here for my daugther's birthday"

5
sezzyc2018, Eastbourne, United Kingdom 29/10/2018

We had a wonderful stay here last week for my daughters birthday. Our room was exceptional and just perfect for our 'girls night in!' We had views of the sunset and later on the moon rising over the sea. Just stunning. All the staff were so helpful and their attention to detail really showed. The beds in the room were so comfy and we all slept really well. I would definitely recommend this hotel for its comfort, accommodating attitude, incredible location and delicious food.

"Good location overlooking the sea"

4
TimTHF, Portsmouth, United Kingdom 28/10/2018

Stayed here towards the end of our South Downs way walk. Conveniently located about 20 min walk from the end of the path, right on the sea front and close to restaurants. Friendly staff. Large, comfortable room, though a little 'tired'. Nice seating areas to relax. Breakfast was adequate, though cooked breakfast is somewhat 'mass produced'. Very reasonable price for B&B.

"Perfect location and excellent service"

5
Patr00, Maidstone, United Kingdom 26/10/2018

Spent two nights in a sea view room. Very impressed with the room, which was large and clean with very comfortable beds. Very hot when we arrived, but the windows opened so we were able to control the temperature. Staff very pleasant and helpful and the buffet breakfast was excellent - hot and good ingredients. Will definitely return when next in Eastbourne.

"Very grand"

4
JC1LondonEngland, East Sussex, United Kingdom 18/10/2018

This is a very grand hotel, albeit a little dated. Staff were extremely friendly particularly the Reception staff. Rooms were very comfortable but did not have any air conditioning although they do provide fans. Breakfast was excellent

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear JC1, Thank you for posting your kind comments on Trip Advisor. We are so pleased that you very made to feel so comfortable, please note refurbishments continue. We have invested over £1m in the last 4 years on refurbishments and maintenance this level of commitment from the owners since 1912 will continue going forward. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"We would stay here again."

4
User 18/10/2018

We very much enjoyed staying at the Lansdowne for two nights. Both the room and bathroom were spacious and very clean. Staff were friendly and helpful. Food was good. The theatre was within walking distance and it was lovely to be right on the seafront.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Roba, Thank you for posting your kind comments on Trip Advisor. We are very all delighted you had a great Stay, and commented positively on our hospitality. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"BEST LOCATION IN EASTBOURNE"

5
Julie R, San Francisco 18/10/2018

One of the most wonderful hotels I've stayed in, what a fantastic location with sea views and a short walk to local shops and amazing fish and chips. I stayed in one of the refurbished family rooms and it was absolutely stunning, has everything you need. Was very spacious but also (as staying with 3 girlfriends) was close enough we could all still chat. There was also a little seating area where we could watch the TV and enjoy a cup of tea and biscuits. We decided to order breakfast in bed as a treat, this was a very small added expense and very worth the it. The service was amazing, prompt and the food was delicious. I felt very comfortable and relaxed during my stay and would stay again as soon as I get the chance. highly recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Julie R, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am glad you enjoyed your stay in one of our refurbished family rooms, our designer exceeded expectation again in this area. We will continue to refurbish as we have done for over 106 years under the same family ownership. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Still the best in Eastbourne"

5
Kim P, Kent, United Kingdom 18/10/2018

Have stayed in many places in Eastbourne over the years and still go back to the lansdown as it is very clean and friendly overall service is of a very good standard,and parking isn't a problem.close to the theatre and orther ammenaties.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kim, Thank you for posting your kind comments and Five Stars on Trip Advisor. We are so very pleased that you titled your review in this way, we will continue to maintanin and improve on our customer experience to ensure satisfaction. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Short break"

4
1969SAW, London, United Kingdom 17/10/2018

We booked this break through an agent. Whilst the hotel reception area is a little dated we found the wider public rooms to be very reasonable. The staff were all very friendly and helpful. Breakfast was varied and suited our needs. We paid a supplement to have a sea view room. Well worth the modest extra expense; large with armchairs and delightful views along the sea front. Perhaps the shower pressure and flow was not quite what we would have hoped for but overall a very pleasant stay - great value for money.

"Pet Friendly Hotel"

4
katesparker, Horsham, United Kingdom 07/10/2018

We stayed here many times but this time we took our dogs. Lovely room with fantastic sea view. Perfect room as big enough for my husband, me, my daughter and two dogs. Lovely doggie welcome pack. We liked the new smart reception area. Thank you as always

"Very good"

4
User 01/10/2018

Stayed Saturday night at this hotel after celebrating a friend's birthday in Eastbourne. We chose a sea view room, partially because we wanted a kingsize bed which the standard rooms don't have. Staff were helpful when I phoned about the booking. The room was huge, very clean, and the view was lovely. Other friends stayed in a standard twin room at the back, which they also thought was very good. We really liked the different lounges downstairs, giving plenty of places to sit and relax. We didn't eat at the hotel so I can't comment on the food. The hotel was very reasonably priced, and we were glad we chose it.

"Terrible attitude"

2
User 18/09/2018

Yes, it's a "family-run" Victorian relic overlooking the sea with large rooms and a great breakfast....but the staff is a real nightmare !! They installed us with our 3 young children right above the breakfast room which they converted into a loud disco one night, with heavy basses, filled with loud people and lots of beers.... iMPOSSIBLE. We discovered this coming back one night after a long trip, happy to see our Victorian beds. When consulting the "family-run" reception desk they informed us "that the party was going to be over in only one hour". Hilarious if it wasn't after midnight. Our kids wanted a good night's sleep and so did we !! TERRIBLE ATTITUDE

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christophe P, Thank you for posting your constructive comments on Trip Advisor. I am very sorry that you took so long to post your review from December 2017. Please note this issue was resolved by my Front Of House Manager with a refund before departure. Please also note our staff work hard to exceed expectation, they are certainly not a nightmare !!! Kindest Regards, Jamieson Berriman

"A memorable, realxing lunch"

5
stephentucker123, Croydon, United Kingdom 18/09/2018

Today, I travelled by train from Croydon to see my friend Daphne who lives in Eastbourne. She has been very unwell recently but has recovered sufficiently for me to treat her to lunch. We arrived late morning for coffee in the lounge and then adjourned to the bar for a delicious 2 course lunch. We were served by friendly staff, Dora and Helen, and sat and chatted whilst savouring the delicious lamb pie/ fresh vegetables , and fresh fruit salad and waffles for dessert. Delightful ambiance, no intrusive music and a thoroughly enjoyable time. Thank you ladies for looking after us so well; it was certainly worth the train journey!

"Overnight stay. Partner was working there. I accompanied him with our dogs"

5
Tooben, Leeds, United Kingdom 16/09/2018

We live in West Yorks. It's quite a long drive. I accompanied my guy for the long journey on Sunday and the hotel is pet friendly so along came our dogs. The rom they provided has a sea front view with balcony. Perfect. The room was large, clean and the bed was huge. Bathroom was clean and nice They provided dog bowls and treats and poo bags. It took the edge off the worry off bringing our pets in there. They made a fuss of our pets. Point is they didn't have to but it made us feel comfortable. Other guests were amiable and the place felt like home. The room was warm even though the heating was off. We found a fan in the wardrobe to cool our dogs down We ate a bar meal in the evening. It was really nice. I could cross the road and walk the dogs on the grass in full view of the hotel so it was safe and easily accessible. Breakfast was ok. Something for everyone. I don't eat meat so I took four sausages for my dogs. I walked them several times. The check out time was 11am. There was no rush to make me leave but I did vacate the room by 11.15. Would I stay here again?? In a heartbeat, but sadly Eastbourne is too far unless we return on business. On a bright note the resort is clean and nice and the drivers are tolerant. Could not fault it at all. Lots of elderly people staying here rubber stamps the quality of service. Fab One other thing. Staff never said 'No' to any request. A lovely touch

"Somewhere in time"

5
Peter S, Dover, United Kingdom 16/09/2018

The Lansdowne Hotel is a wonderful place to stay. My wife and I make an effort of coming here every year. The staff are so friendly, helpful and courteous, nothing is too much trouble. We feel transported back in time. I can highly recommend staying at the Lansdowne hotel, you will love it.

"False advertising / fake pictures"

1
User 15/09/2018

So disappointed! Very bad smell in the all hotel. Only elderly people. We booked a specific room and we got another one, when we explained it to the reception, she said to us that some of the rooms have been refurbished some not. So we booked the pictures of the refurbished one and got an old one. Great to start. I call that FALSE ADVERTISING ! When we asked to swap there was no availably?! Also, we asked not to be disturbed in the morning, however, every day the cleaner and her manager came and knocked few times very loudly at our door. Very rude especially the manager, that came few times to explained we couldn't swap rooms. Wich is not a great start for the day. One person was amazing wich was the Portuguese man that was working on night shift. DO NOT RECOMMEND ! Way too expensive for the money our room and service we had.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Helena Z, Thank you for posting your constructive comments on Trip Advisor. I am very sorry that you found issues with your stay, having spoken to my team I am confident that they tried to move your room. Kindest Regards, Jamieson Berriman

"Beautiful Hotel in a Fantastic Location "

5
suzannecook7, Eastbourne, United Kingdom 11/09/2018

My children and I had a brilliant overnight stay in this beautiful hotel which commands the most amazing views over the Western Lawns on Eastbourne seafront. The room was perfect; a spacious, light and airy family room which has been tastefully decorated in a contemporary and tasteful style. The beds were extremely comfortable and the sofa and wall- mounted TV were highly appreciated by the children. We ate dinner from the bar menu which was delicious, well-presented and reasonably priced. Breakfast was taken in the stunning dining room with amazing views overlooking the seafront. The staff were efficient and friendly and couldn't do enough to make our stay as enjoyable as possible. The hotel function rooms have been considerably modernised and are simply stunning. The lounges are tastefully decorated and filled with comfortable furniture in which to sit and enjoy the stunning views out to sea. We will certainly be coming back to stay in this beautiful and relaxing hotel which gets better each time I visit.

"Hotel has character and 5* customer service!! #Awesomehotel"

5
Ade H, Telford, United Kingdom 10/09/2018

I called and spoke to the Manager Elliot when booking a room, what a nice chap! He asked that Anna call me back to take payment once she was available, a short time later Anna called and I paid for the room. Both members of staff proved to be polite, professional and informative so much so that I was impressed before we arrived at the hotel. On arrival ''it was late circa 11.30pm'' we were greeted at reception and asked immediately if we needed any milk etc. for our baby ''we have a rather wild 20 month old who had just woken up after a 4hr journey with the energy of 12 raging bull's, I would describe him as similar a stampede when he wakes up'' the service received was fantastic, the staff literally could not have done more to help us to our room so that we could get settled in. The room ''wow'' it was a spacious family room with nice decor and a lovely bathroom. It was right up our street and we immediately felt like we had made the right choice in hotel and it proved to be excellent value for money! "And trust me I'm tighter than a Scotsman purse so it's not often those words leave my mouth". Breakfast the next day was very good. There was fruit, continental and most importantly a full English. The service was again very good, the staff rallied around to help seat us with the boy, "who at breakfast times is hangry" and we immediately jumped straight into a full English etc. The food was buffet style and there was a small wait while the kitchen bought out more eggs etc. but you could see how pushed the staff were given the volume of people coming in for a feed, "there was a coach load of elderly folks to give you an idea and that isn't just me describing how many people there were as once they all finished their breakfasts they litterally jumped on a coach parked outside". The staff should be commended on how they conducted themselves under such pressure. I could litterally go on and on, but I won't as I don't have time. If you want a hotel in Eastbourne where the customer is put first this is the place to be. I see other reviews about things being dated but you can see that they are in the progress of updating rooms etc. Plus I would rather have a slightly dated hotel with character and amazing customer service than a newly refurbished hotel with no service or character. A massive thanks to the staff and team at the Best Western that made us welcome during our stay. This includes our cleaner, I'm not sure she understood a word that I said but she was lovely and deserves a massive team building hug! It's your team and customer service we received that set's your hotel ahead of the rest!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ade H, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted that the team did a great job at securing your business and then executed brilliant hospitality. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great stay"

5
jodeywilson, Hertfordshire, United Kingdom 03/09/2018

Stayed here to watch Airborne so we had a window view! Good breakfast (sausages were yummy!) Comfortable, spacious rooms. Very clean and staff were pleasant and accommodating. Destination great. Would stay here again

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear jodeywilson, Thank you for posting your kind comments and Five Stars on Trip Advisor. I am delighted you enjoyed the great view for Airbourne and the Yummy Breakfast. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Best Western Lansdowne Hotel"

3
Sandra P, St Leonards-on-Sea, United Kingdom 03/09/2018

We were attending a weekend away Ladies festival. Location out of town with stunning sea views, an old hotel which needs some up dating and a good general clean, we were staying on the 2nd floor and the hall carpet needs a thorough clean, it is heavily stained. The bar area furniture was also in need of cleaning, so much so I sat on a menu rather than the seating material. Our bedroom was light and airy but clean!. A fairly good menu considering the weekend festival. Good friendly service.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Sandra P, Thank you for posting your kind comments on Trip Advisor. I pleased you had a good stay, please note the menus choices are requested by the Lodge Organisers. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good if you are travelling with a dog"

5
PhilJones01, Nijmegen, The Netherlands 02/09/2018

Thoroughly enjoyed staying here, very dog-friendly. Wi-fi is fast. Staff are brilliant.Good arrangement for parking considering the hotel's location-right on Eastbourne seafront. The hotel restaurant is good, and there are many other options East of the hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Phil, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you and your dog had a great stay and were well looked after by the brilliant staff. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Happy holiday"

5
Christopher W, London, United Kingdom 02/09/2018

mMy wife and I have always enjoyed our stay here and this time was no exception. The weather turned wet and windy but we were able to relax in the comfortable lounges and watch the doggie walkers and children braving the elements whilst we stayed relaxed and spoilt by the friendly staff.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Christopher W, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased you had a Happy Holiday, even if the weather was not so good. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Staff were very professional"

4
User 29/08/2018

We booked into this hotel by mistake, we were supposed to be in BW York house hotel which is on the same road but a few hundred meters away. We didn't realise we were in the wrong hotel and due to someone having the same surname as us the hotel only found out in the evening when we were out and about. The landsdown staff tried to get us transferred to them whilst we were out but due to the hotels being independent the York house wouldn't agree, this would have put us in a position of having to pay twice . The landsdown let us stay and have breakfast on them. It was a genuine mistake on both sides and they handled it so well even though they were out of pocket because of it. We would definitely stay there again as it was very nice. Well done landsdown staff

"Be kinder to the single traveller"

3
SeasonedTraveller070, London 28/08/2018

The hotel falls into the usual trap of assuming solo travellers don't mind or don't care where they park you. Despite being directly on the seafront and not particularly busy I was allocated a small top floor room with views of the bin area.

"A great stay"

4
Susan G, London, United Kingdom 27/08/2018

First time and most impressed. Freshly refurbished I think and the decor although traditional was very pleasant. Newly refurbished room over-looking the seafront. Well appointed room and comfortable. Being summer with windows open was a bit noisy. Housekeeping was excellent. Breakfasts standard fare. Staff efficient and very friendly and helpful. Would stay again. Have stayed in the other Best Western hotel on the front and not nearly as good as the Lansdowne. Nice comfy lounges to sit in too. Did not dine there - so not sure of the quality of food for dinner.

"Great Location"

4
Keith C, milton keynes, United Kingdom 24/08/2018

Great hotel but you have to accept the limitations of an old building. Superb location but there is no air-con and no double glazing so the south-east facing sea view rooms can be very hot, despite the electric fan provided and very noisy, even at night. Despite that we will be back

"Airbourne Show 2018 - Lansdowne Hotel First Class Window View"

4
Victor S, London, United Kingdom 23/08/2018

Just returned from a fabulous five day stay at the Lansdowne Hotel - Had a wonderful room with a panaoramic view overlooking the Wish Tower Green with great views of the sea and especially the displays of the Airbourne Show - breathtaking Red Arrows Display and Wing Walkers to name but a few. The Room was great as were our friends' room - the only downside was one night at dinner. The Chicken at dinner unfortunately had to be refused as it was so tough - the problem was rectified immediately by the wonderful resturant staff and an alternative was readily returned. The following day two of our party ordered the Chicken Thai Curry and another ordered Chicken Carbonara - and again the quality of the Chicken was very disappointing and we found it very tough - perhaps Chef can improve the quality and cooking accordingly and then it would be absolutely great especially as Chicken is probably the most easiest of meats to cook. Needless to say we all had a wonderful stay at the Hotel - the rooms were extremely comfortable and clean and the staff at The Lansdowne were friendly and very efficient and helpfujl. 9/10 would have given you 10/10 - just the Chicken all the other food was first class especially the breakfasts.

"Perfect"

4
J5888VVdavidb, South Croydon 10/08/2018

Stayed before at this hotel. This time with granddaughter. Room was spacious and very comfortable. Large bathroom and we all enjoyed the breakfast. Will continue to use this hotel when staying at Eastbourne.

"Nice location but quite old "

3
User 02/08/2018

The hotel is located directly at the promenade approximately 1 km from the pier. Parking is available along the street. The hotel rooms and the bathrooms are very old and need a refurbishment. Hotel staff is very nice and friendly. Restaurant is good for dinner. The breakfast buffet has not a lot of choices and for example honey is not available and we had during our stay only strawberry and orange marmalade. The hotel is too expensive for the old rooms and the breakfast.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear TBC, Thank you for posting your kind comments on Trip Advisor. I am glad that you were well looked after and you had a good dinner. Please note we have achieved a lot of refurbishments over the years and have a commitment from the owners that they will continue to invest in the property. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Fantastic "

5
Tracy D, Bicester 01/08/2018

Down this way with work for two nights I could not ask for a better hotel. The staff at checkin very cheerful and pleasant. The room clean and tidy the fan really helped with the warm nights. I have to give a special mention to Helen who was behind the bar the first night her cheerfulness and nothing was too much trouble approach when asked for changes to food order due to dietary requirements was very refreshing compared to lots of other hotels I have stopped in recently. If I am ever down this way again would definitely stop here again.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Tracy D, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you were well looked after by the helpful and cheerful team. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very Happy"

4
User 31/07/2018

Checked in and didn't like room, it was a little tired, smelt musty and someone had smoked in it. Went to reception and with no quibble or hassle was given a different room far far superior to what I had booked. Room was clean, spacious and with sea view very light and airy. Bed was comfy and hotel seemed quiet inside and out despite having all the windows open. Only 2 quibbles were lack of air con but this is common in these huge old hotels and lack of staff in the morning to check out. There was only 1 staff member who was taking booking calls .Oh and room had the ugliest 1960's wall mounted hair dryer which look hysterical ;) Shout out for Gergely who was so friendly and helpful at breakfast

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Roy B, Thank you for posting your kind comments on Trip Advisor. We are all delighted that you enjoyed your stay, please note the wall mounted hairdryers are replaced as we refurbish. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Overnight with my doggy"

5
ClarkSmithStanley, Northampton, United Kingdom 27/07/2018

I have stayed in many hotels in many places and don't always write a review. I must say that the welcome I received at The Lansdowne and service I received during my stay was fabulous. I would like to thank Anna in particular who was extremely lovely and made my visit even more special. Thank you Anna and hope to see you again soon

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Clark, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased that the staff engagement was extremely lovely and you had a fabulous stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A lovely Hotel."

5
pmtownsend, Letchworth, United Kingdom 25/07/2018

We stayed for 3 nights. A return visit after a few years. The staff made us welcome on arrival. Our room which had a sea view was very comfortable. The staff everywhere were helpful and friendly. The location of Lansdowne is great. We enjoyed our stay very much. All in all an enjoyable break.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear pmtownsend, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you had a friendly welcome and an enjoyable break. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Really Nice Hotel"

4
jeffbarton2017, Cambridge, United Kingdom 22/07/2018

We stayed for 3 nights. The staff were very efficient and helpful on arrival. Dinner was very good with a good choice on the menu for a 3 star hotel. They even were able to do vegan meals on request. We found the breakfast was of a good standard. Room was clean and comfortable. Although no air con there was a fan to use, bathroom with shower was clean and adequate. The hotel is in a nice position opposite the sea front. Just about 5 minutes walk to pier and 10/15 minute walk to shops.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jeff, Thank you for posting your kind comments on Trip Advisor. I am very pleased you were very well looked after and enjoyed a vegan meal. Please note, we try to satisfy all special dining requirments. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Regular Visitors"

4
holidayqueen3, cambridgeshire 22/07/2018

We stay in this Hotel regularly as we visit family in the area so have come to be recognised by various staff members. As a Diamond Rewards member I am entitled to an upgrade on arrival, if available and I am pleased to say that now the Reception staff do upgrade us without having to be asked which is a nice touch. The refurbished rooms are lovely although last time we did have an issue with the bedside light switch being hidden by the headboard but Housekeeping sorted it out for us. There is often events going on within the hotel as it is popular for parties, lunches etc but it doesn't usually affect us. Breakfast is adequate but I have mentioned several times about the poor choice of fruit. The only fruit is prunes (yuck) or grapefruit segments (tinned) and I have pointed out in numerous surveys that many people cannot eat grapefruit as it has an adverse effect on certain medications.Other than that its a whole apple. I would like to see better quality, as in a platter, or bowl of fresh chopped/sliced fruit. The cereals too are low quality. We stay in another 3* B/W which has branded cereals and amazing fruit so why can't this one do it? When we last stayed we were also disappointed that we couldn't get a cafetiere of coffee at 10.30 when we came in. Apart from that it is always a pleasant stay and great location opposite the sea and within walking distance of the pier and the town centre.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Holiday Queen, Thank you for posting your kind comments on Trip Advisor. We are delighted that you are regular visitors and return so often. We are reviewing the Fruit Offerings. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Afternoon Tea with your Dog"

4
ShaneMcDonald, Waterford, Ireland 18/07/2018

While walking Princes Park in Eastbourne two ladies advised that the Landsdown Hotel had a family room which was ideal for enjoying afternoon tea with your pooch. So we do just that. The family room has photos of the original owners of the hotel. We got tea and scones with jam and clotted cream. Delicious and very generous portions of the accompanying items. Reasonable too. An enjoyable afternoon.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Shane, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted you and your pooch had a delicious Afternoon Tea . On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Really nice Hotel, no complaints. Friendly Staff, breakfast best I've had in a hotel."

5
Ellen V, London, United Kingdom 16/07/2018

Stayed here for two nights, couldn't have been more surprised with the room, lovely king size bed small kitchen downstairs (didn't use it) as much tea and coffee as you want. room was really clean, lovely shower room (toiletries supplied). Really good position of hotel, few minutes walk to pier, shops, bars and restaurants. I must say the weather was fantastic so that helps. My only complaint was the parking we had to park about a ten minute walk away, although the hotel do give you a parking voucher if you can get a space outside. All in all this was a really nice place to stay. Thank you Best Western.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Ellen, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Mini Break"

4
wendyws5, Kent, United Kingdom 12/07/2018

Just spent 4 nights at the Lansdowne, had a lovely room, 116,with an amazing sea view, even better we shared it with our dog Freddy!! We found it very comfortable, love the new decor & bathroom. Staff very friendly too & hard working. See you again!!

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Wendy, Thank you for posting your kind comments on Trip Advisor. I am glad that you had a great mini break in one of our refurbished sea view rooms. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Two night weekend stay"

3
bdevalmency, London, United Kingdom 11/07/2018

The staff were very pleasant, the room clean. It was a very hot weekend, so we could have done with the heated towel rail being able to turn off, it was like having the heating on. It would have been nice to have been told there was an Emergency Services show being hosted right outside, which was lovely, but rather noisy early on Saturday morning. Overall a pleasant clean hotel, we visited on a busy hot local weekend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear bdevalmency, Thank you for posting your kind comments on Trip Advisor. We are pleased that you commented on the room being clean and the staff so pleasant. Please note that during the Summer Months there are lots events on in the Town, many on the sea front. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Comfortable Hotel: Good Location: Friendly Staff"

4
musettayorkshire, yorkshire 11/07/2018

Stayed here for 2 nights for a conference located in the Eastbourne tennis Centre so perfect location. Parking across the road with a voucher. Front rooms overlook the sea. Mine was quieter at the back. Breakfast excellent with plenty of staff, all very friendly . Reception good and responded promptly to requests. Only downside was foam pillows in the room and a shower curtain over the bath. Bathroom in need of an upgrade. All very clean. Lounge refurbished since my last visit 1 year ago and very stylish.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Musett, Thank you for posting your kind comments on Trip Advisor. I am very pleased that you mentioned the efficient team members and the excellent location. Please note the Owners of 106 years, continue to invest in the property. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good location at end of seafront. Seaviews."

4
Barrie G, Cardiff, United Kingdom 10/07/2018

A very comfortable hotel. Our basic room looked out onto the kitchen fan, so there was noise from that, but as promised the fans were turned off before our bedtime. Excellent buffet breakfast, good value overall. We stayed the one night only before getting Newhaven ferry.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Barrie, Thank you for posting your kind comments on Trip Advisor. We are delighted that you enjoyed your stay with breakfast all at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Enjoyable"

4
GymBunny1954, Tring, United Kingdom 09/07/2018

We stayed at this Hotel for four nights. We had a lovely welcome and our room was on the 3rd floor at the back of the Hotel. After having a bad experience, I don't do lifts so this was a bit of a problem for me. However, we had a lovely stay with a good breakfast, Beatrice was absolutely lovely and also the lady running the Bar was excellent. It was a very hot few days and so definitely needed the fan in the room. Would definitely stay here again as overall was very good.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear GymBunny, Thank you for posting your kind comments on Trip Advisor. We are very sorry that you were allocated on the third floor which was an issue for you. I am however delighted that you were well looked after and enjoyed your stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"A good 3 star hotel with helpful staff and garage parking."

4
leol136, London, United Kingdom 06/07/2018

We stayed at the hotel over the weekend go the 30th June/ 1st July. We were allocated a room at the rear of the hotel which overlooked the garages and so the view was not great. The room itself was well furnished and had all the amenities that you would expect, except air-conditioning. A breakfast buffet was served in the ground floor dining room and was of good quality. The staff were cheery and helpful and made sure that you were seated without delay. The hotel has the benefit of 18 or so garages and these are located at the rear of the hotel. Unfortunately, they are not sign posted so make sure you get directions from Reception first. They cost £8 per day.

"Noisy"

4
woody185, Lowestoft, United Kingdom 06/07/2018

We stayed for I night having upgraded to sea view. Our room clean and big It was very hot so had to keep windows open and no air conditioning but a small fan in cupboard. We had no sleep at all due to traffic and either staff or clients were making noise shouting banging doors.The hotel lovely and clean bar area and service good although the bar closes between 10-11 pm but this was on Wednesday. I gave 4 stars because the hotel in general is excellent. Next time no sea view.

"Mum's 70th birthday treat"

4
Sarah P, Swanley, United Kingdom 06/07/2018

Booked the dinner, bed and breakfast deal through best western and not direct... fantastic deal of £134.10 per room... informed it was a special occasion but this info was not forwarded on so nothing special on mums arrival... but this did not ruin our trip... nice hotel although rooms very dated... no nice views as we were in the back of the hotel... I had asked for mum to be treated at the time of paying... room was clean, enough room for 2 for one night... right opposite the beach. Evening meal was lovely 3 courses good waiting service... and to finish off a nice filling English buffet style breakfast... good trip, nice hotel, fantastic weather.

"A tad expensive for what we got"

3
LaitCyprus, Cyprus 04/07/2018

We last stayed here in May 2017 and paid £ 67.50 per night. This time at the beginning of July we were charged £ 153 on Sunday, July 1, and £ 135 on Monday, July 2. That is not good value given the lack of air conditioning in hot weather and the limited shelving in the bathroom on this occasion. The twin beds were very comfortable, but given the hot weather and lack of ventilation, the heavy duvets were uncomfortable. We recall that in the past, there were 'additional' items on the breakfast menus, such as kippers. That has disappeared, no doubt due, as usual, to management seeking greater profits by cutting down on basic services. The lounges are comfortable, and the service and food in the bar is pleasant.

"Good but uninspiring standard"

4
MarcoPoloUK999, London, United Kingdom 02/07/2018

* Welcome & Reception Staff = Very Good & Professional. * Room = Dated decor, clean, comfy bed, effective shower but no A/c. * Public Areas = Clean & Tidy. * Breakfast = Good selection; all freshly replenished. * Location = Very Good; on the sea front & close to the Devonshire Park Tennis venue. Noteworthy Staff: * Beata at Breakfast was outstanding; helpful and very attentive. * The night Reception staff were very good, supplying us with a large jug of iced water to help cool us down before bed during the recent heatwave.

"Hotel stay"

4
graemet22, London, United Kingdom 20/06/2018

Booked 3 rooms at short notice & found the hotel to be a pleasant change to the usual national branded premises, rooms were clean & well equipped, food we had in the bar was very good, the staff were very helpful, good breakfast & hotel well positioned. What's not to like.

"Great Hotel in Great Location"

4
User 19/06/2018

Great place to stay in Eastbourne. Rooms are nicely renovated and fully appointed. Staff was great and the hotel is obviously well managed to a standard far beyond what one has come to expect at an English seaside hotel. Public rooms are equally nice with newspapers available throughout. Bar and restaurant service also excel. Will definitely return.

"Great stay"

5
doredore1, Greater London, United Kingdom 16/06/2018

Staff were absolutely charming and nothing too much trouble for them. I found a lovely calm atmosphere throughout the hotel. The sea view room was very clean and very comfortable. Great location will definitely return.

"Overnight stay"

5
mark g, Woking, United Kingdom 12/06/2018

Really enjoyable stay. Great food with superb breakfast. Nice atmosphere and really nice staff who go the extra mile to help. Highly recommended Rooms were great with sea views in both. We had executive double that was really big with bath and shower in bathroom. Ironing board and hairdryer supplied too

"Good location and great value."

4
Keith S, Oxford, United Kingdom 12/06/2018

Stayed here for three nights and thoroughly recommend this hotel. The double room was clean, the bed very comfortable and the shower was powerful. A fan was also provided which is something that is lacking in many hotels I have visited. To get to the town centre first take a leisurely stroll along the promenade towards the pier, it's about twenty minutes total time. Parking in Eastbourne isn't cheap so the fact that the Hotel charge a pound a day for a parking voucher is an absolute bonus. There is lots of space and seats where you can relax. The staff are very courteous and friendly and the excellent buffet breakfast meant I didn't have to eat anything else until evening. I have stayed in a few hotels in Eastbourne but I know where I'll be staying on my next visit.

"Afternoon tea "

4
Leanneastridge, Eastbourne 07/06/2018

Myself and my mother in law came here today for afternoon tea . What a delightful hotel with lovely staff ! The afternoon tea was very generous and delicious , we sat in a lounge area with lovely comfy armchairs and had a relaxing afternoon .

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Leanne, Thank you for posting your kind comments on Trip Advisor. Afternoon tea is an important and popular part of our daily offerings, we pride ourselves in getting this service executed well. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Lovely experience with helpful staff."

5
User 06/06/2018

We booked this hotel at short notice and the staff (Lilly) was great, she could not do enough for my family. The hotel was clean and homely with a great sea view. Our dog also came with us, the hotel showed us great hospitality, with dog friendly areas and a room that didn't smell of previous dogs (which is usually the case).

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Jim, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that your experience at the hotel was so positive, the staff engagement with our guests is key to our success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Great location and top service"

5
Kenneth R, Sutton, United Kingdom 04/06/2018

Ideally positioned on the seafront, with spacious rooms and welcoming staff, the hotel is an excellent holiday venue, The Devonshire Restaurant offers a varied menu and the food is first-class in quality and presentation. The whole building is clean, comfortable and staffed by smiling and helpful people, rarely found in such abundance, Breakfast is busy but well-organised and, again, offers a rich variety of foods to satisfy all choices. Lifts are available to all floors and the hotel is dog-friendly. Highly recommended !

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Kenneth, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am so very pleased you commented on the offerings in the Devonshire restaurant, all the teams involved are working hard to exceed expectation. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Luxurious lovely sea facing room "

5
Marcus_mob, Eastbourne, United Kingdom 02/06/2018

Very impressed the staff food and service were excellent the room was very spacious and highly decorated I've paid double the price for rooms not as luxurious. Then walk across the road and your on the sea front by the South Downs

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Marcus, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am delighted that you enjoyed the Luxurious Sea View Room all at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Wonderful Stay"

5
842MagsN, Rugeley, United Kingdom 31/05/2018

My husband and I had the privilege of staying at this wonderful Hotel. We have been on holiday in Eastbourne for many years and feel staying at The Lansdowne is like coming home for us personally. Beautifully situated on the sea front, it makes the whole holiday experience special. The hospitality, welcome and service is outstanding. Our room was truly stunning, beautifully furnished and decorated. Both my husband and I would like to thank Catherine for making our stay so special and to Helen in the Regency Bar, such a delight. It was lovely to catch up with friends old and new. Thank you all and see you later in the year xxx

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Mags, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had a wonderful stay. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Wonderful break with dog"

5
Lynda E, Ipswich, United Kingdom 30/05/2018

This was a lovely dog friendly hotel. Stayed here over the Bank Holiday weekend and we all had a lovely stay. Dog bowls for food and water were waiting in the room on our arrival. Doggy friendly areas in the hotel. The dog friendly small lounge with photos of the family and hotel is just delightful and so calming. The food in the restaurant very good. You can eat with your dog for breakfast in an area. We had a bar meal on our first night in reception area with our dog (so exhausted after a long and gruelling journey). Breakfast good choice. Staff very attentive, professional and enough staff on duty. Staff a credit to the hotel. The bedroom was at the back of the hotel, not a nice view but lovely and quiet for the dog. We enjoyed our stay.

"Great for a couple of nights"

3
alycat41, Reading, United Kingdom 29/05/2018

We stayed at the Landsdowne last night as we were in Eastbourne for a family celebration The hotel is ideally situated on the sea front in a quieter area of the esplanade and it does look quite “grand” in appearance. Parking was easy for us as we had a disabled person with us but in high season I think parking would be quite difficult as there are hotel after hotel in the vicinity. The quality of the food and service in the restaurant was excellent and at reasonable prices. Would recommend this as very attentive staff and pleasant ambiance . Rooms are pretty basic but all you require for a short stay. Our room was really hot so requested a fan which was brought up immediately but we both had a good sleep in comfy beds. This is an “old hotel” so don't expect any of the luxury which we expect in many boutique hotels but it is is comfortable and welcoming and caters for the disabled and is dog friendly. Not that I agree with that but it is only my opinion. Cross the busy road and you are on the beach. No complaints at all.

"Welcome Return for Longer Stay"

5
Stephen Robert B, Limoges, France 28/05/2018

I was able to stay a few days longer than my normal visit this year and thoroughly enjoyed it. Everything I have said in previous reviews remains the same with the additional comments that the dining room continues to impress with its freshly-cooked dishes and fresh vegetables. It is truly an elegant dining experience. For those wishing a less formal atmosphere, the food in the bar is also excellent with a completely new menu, also with freshly-prepared dishes and old favourites. The bar provides a relaxed atmosphere and the staff efficient and friendly. My room was, once again, room and excellent. The on-going updating and redecoration of the hotel is in excellent taste - the lounges are a great asset to the hotel. I'm looking forward to my next visit to this family-run hotel.

"Awesome hotel"

4
bluenoseSouthampton, Southampton 26/05/2018

Great location, fantastic views and an amazing breakfast. Right across the road from the beach. The staff are exceptionally helpful too. Top tip: don't pay for parking, get a £1 voucher for the day from reception. I gave this a 4 and not a 5 as there are certain tiny improvements i would make to get a 5. Personally I prefer a 6am start for breakfast /coffee for work. Also one of the coffee cups in the room was dirty but there were 3 cups so I presumed one was just left? The coffee in room was poor quality in mý opinion. The shower head was leaking. These are the things I'd want improved for a 5star however, we did love it and will stay again.

"Great short break"

5
_stevesmiley1962, London, United Kingdom 23/05/2018

Just got back from a great short break at this hotel. We had a sea view room on the second floor. The room was large and bright, the bed was huge, the ceiling was high, there were 2 very comfortable high back chairs to relax in, and the view was amazing. A proper cupboard to hang our clothes in and some drawers as well. The breakfast/dining room was really nice and bright. There was a good distance between the tables. We only ate breakfast there but the selection available was very good. All the staff were very friendly and helpful. The Portuguese? waiter we had at breakfast was great offering us extra tea and coffee. We will definitely be coming back to this excellent hotel, which is well located only 5/10 mins walk from the pier and central area.

"Disasterous"

1
User 21/05/2018

Such appalling service for a joint baby shower and children's party. We were served cold tea, children were served coffee cake, waited over an hour to be served to the adults at which time the children had already finished. The bread was stale, and cakes that were FROZEN - and if that wasn't bad enough, it was being served to a baby shower and a children's party! We kept being asked by staff if we were ready, which we were and they still didn't bring out the afternoon teas. We had to keep getting up to ask the staff what was going on. Never been so disgusted in my life. Didn't even get an apology except by one staff member who was incredibly helpful - never felt so sorry for a staff member so much before.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Chelsea, Thank you for posting your comments on Trip Advisor, we are very sorry that there were issues at your event. Please note this was certainly not to our usual standard of guest experience. We are still completing our investigations however, I am aware a full refund has been authorised and completed, Kindest Regards, Jamieson Berriman

"Beautiful stay"

5
laurarodger, Hastings, United Kingdom 19/05/2018

My husband and I celebrated our 11 year anniversary here last night. What a beautiful place, the staff were excellent, the interior just lovely and our bedroom... wow.... as we walk in... sea view was just breathtaking, Bed was so comfy and a really peaceful nights sleep. Really recommend staying here. Wonderful ??

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Laura, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. I am very pleased you had an excellent anniversary celebration at the hotel. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Very good fish and chips lunch"

4
Rosemary C, Burgess Hill, United Kingdom 19/05/2018

I visited the Lansdowne Hotel with my disabled friend to have the Groupon deal of fish and chips. They were very good and came with a small salad and peas. Staff were very friendly and helpful. Wheelchair access is available however, if my disabled friend had been on her own, there is no way of letting the hotel know she needs to access the building. Maybe a buzzer arrangement would be a good addition.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Rosemary, Thank you for posting your kind comments on Trip Advisor. We are very pleased you had a great Fish and Chips Lunch at excellent value for money. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"At the Lansdowne for a surprise cream tea."

5
Andrew C, Eastbourne, England, United Kingdom 18/05/2018

Very nice reception and an excellent tea. This was not our first visit to this excellent hotel. The food is always excellent and the service welcoming, courteous and quick. I have never stayed here but have used their facilities for conferences and my bowls club luncheons.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Andrew, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are all delighted that you had excellent tea at the Lansdowne. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Excellent"

5
User 17/05/2018

Close to sea.Very good price and good breakfast. Very comfortable need and spacious room.Staff very friendly.They help with direction.Clean linen and towels changed every day.Lovely place. Wil come back

"Lovely hotel"

5
User 17/05/2018

We enjoyed our stay at this hotel. The hotel was spotlessly clean and the beds were very comfortable. The only gripe I had was that the bedroom was very warm. There were lovely white towels and guest soap and shower bottles . In the room we had there was a low bath with a shower overhead. It had a non slip mat to put in the bath . Dogs are allowed in the hotel . For breakfast there were cereals ,grapefruit and prunes, pastries , and full English. Tea or coffee and toast is brought to your table. The dining room is very pleasant. There are very comfortable armchairs and sofas in several rooms that look out onto the sea front. The floorbooards are creaky but this is to be expected for the age of this hotel The staff were lovely Thank you to all of you who made our short stay very pleasant In one room it was interesting to read about the family who own it and look at their photos. A good hotel .

"Weekend break "

3
User 17/05/2018

It was a nice break but in had a bad back because the bed was so low the food was lovely and the staff were brilliant too the room was lovely and quiet it was just the bed it was so uncomfortable and low

"Nice hotel on seafront at Eastbourne"

4
Pamela D, London, United Kingdom 14/05/2018

A nice hotel along the seafront so easy access to beach, promenade, shops and restaurants. Usual hotel breakfast, well presented and hot. Staff in restaurant helpful both in the morning and for evening meal. Small bar which also serves snacks and some relaxing lounge areas to enjoy on the ground floor.

"Great Visit"

5
George D, Penrith, United Kingdom 08/05/2018

We came on a coach trip staying Sunday to Friday. Room was excellent with a side view onto the promenade and shore. Meals excellent with cheerful waiting on staff. Bar was a wee bit expensive. Hotel must try harder with the type of entertainment it puts on in the evenings. I mean "Poetry Reading". Come on !!!

"Excellant service"

5
trouble17112, Birmingham, United Kingdom 07/05/2018

Though fairly large this hotel is welcoming with very helpfull and friendly staff. The meals were varied, well presented and enjoyable. The waiting staff were very attentive and efficient. The lounges for a rest or a read were plentifull. The bedroom was fine everything as it should be. Though the shower could do with updating. (335 room)

"Excellent hotel"

5
Amanda H, London, England, United Kingdom 30/04/2018

Lovely hotel, staff were polite and friendly. Loved the fact that dogs are welcome will bring my dog with me next time. Breakfast was very good with a wide variety of food. Great location would definately recommend.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Amanda, Thank you for posting your kind comments and FIVE STARS on Trip Advisor. We are very pleased you had a great stay and we look forward to meeting your four legged companion next time too. The Staff are key to our success. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Eastbourne business trip"

4
User 28/04/2018

A lovely hotel, staff very friendly. Sea view rooms better than rear of hotel. Room was standard and ok, breakfast buffet style so make sure you arrive soon after opening times or food may not be as good. I prefer a cooked breakfast for this very reason.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Lorraine, Thank you for posting your kind comments on Trip Advisor. We are very pleased that you business trip was a success. I will ask the team to keep a close eye on the buffet. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"February break"

4
Ge0n, Woking, United Kingdom 28/04/2018

This time I think it was about our fifth visit - I have lost count !! Together with my wife, her sister and our brother in law our party stayed here early in February and were fortunate with the weather in the middle of the last long cold winter. We had two great sea view rooms on the third floor for an extremely reasonable rate. The rooms were also very spacious. In the dining room the breakfasts were tasty and in the evening there is plenty of choice in the bar restaurant. It has always been a pleasant experience at this hotel.

Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Geon, Thank you for posting your kind comments on Trip Advisor. Great to hear that you have returned again and had a excellent time. On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. Kindest Regards, Jamieson Berriman

"Relaxed and friendly."

4
2_Romantics, South East England, United Kingdom 28/04/2018

Back again for a one night stay, still very good. Room was fine, bed comfortable,no problems with cleanliness. Breakfast buffet good standard maintained. Old fashioned seaside, in a good way Keep doing what you do. We will be back.

"Excellent location"

5
Diane S, Swansea, United Kingdom 26/04/2018

Stayed for two nights on way home from Folkestone. Hotel is in an excellent spot, overlooking the sea; parking is just across the road at a very reasonable rate with a voucher from hotel. Our room was very spacious and comfortable- a kingsize, comfortable bed ( pillows hard though and no alternative pillows available in room). There was no safe in the room which I do depend on. We ate in the hotel bar - the menu is varied with good choices. The food is excellent ( no need to go any where else) and they also have an excellent choice of wine by the glass. Turtle Bay is a favourite of mine. Breakfast is very good although, since I eat cereal, I would've liked to have seen nuts and seeds. Small choice of fruit - grapefruit only. Would've liked melon etc. All in all, it is a very good hotel, comfortable and good value. My only suggestion is that the decor needs a little prettying up to make it look more welcoming.

"Enjoyable Stay"

5
Hilary N, Corby, United Kingdom 24/04/2018

This was our second stay at the Lansdowne Hotel, we stayed here last summer & enjoyed it so much it was our first choice for a return visit to Eastbourne. We stayed on a b & b basis so can't comment on the lunch or evening meals but looking at the menus there looked to be a good varied selection on offer. Our room was a standard double on the second floor at the back of the hotel. It had every thing we needed, it was comfortable & kept very clean. There is a good choice of food on offer at the buffet breakfast with other options that can be cooked to order. The hotel is in a lovely location & the staff are all very friendly & helpful. We will definitely stay at the Lansdowne again.

"Pleasant stay"

3
Urmi78, London, United Kingdom 22/04/2018

We stayed at this hotel recently. The location is very good. The room decor was dated but spotlessly clean with a lovely view. However with sun coming in through the very large windows the room became quite warm without air conditioning. Also with windows open it was a little noisy disrupting our sleep. The shower lacked power. The breakfast was very good and all the staff were very helpful. We had a fairly pleasant stay but will be unlikely to return.

"Excellent position, lovely hotel, nice food"

5
annwQ3036OJ, Coventry, United Kingdom 22/04/2018

Excellent position, lovely hotel, nice food. Would definitely stay again but would ask for a front facing room with a view so we didn't have to struggle from the lift through doors and down stairs to our room which was situated on a small landing between the main floors. However the room itself was fine.

"Very comfortable and wonderful pet friendly hotel. "

4
Valerie N, Sandown, United Kingdom 18/04/2018

My partner and I stayed here for a four night break and took our puppy with us. She is a Cockerpoo and was fully house trained at five months and the room we had had a beautiful sea view and was larger than expected, being a family room. We all felt very comfortable there and our puppy thoroughly enjoyed being with us in the large room. We stayed on a full package of dinner bed-and-breakfast and were very pleased with the meals we had. Next t8me we visit Eastbourne we shall definitely return to this hotel. We felt that the price paid ( £560 ) was good value taking everything into consideration. We would recommend the Lansdowne to anyone who likes comfort and a high standard of service.

"Overnight "

4
martiny125, Morpeth, United Kingdom 17/04/2018

I was visiting Eastbourne to catch up with old work colleagues needed a reasonably priced hotel for an overnight stay. The lansdowne hotel is situated right on the seafront about a 10 minute stroll from the town centre, I opted for a single room it was at the back of the hotel the room itself was spacious well equipped very clean although as with hotels of this type needing a little tlc. I would not hesitate to stay here again I did not have breakfast as Adrienne has a cafe in town.

"Small bed and lovely view of the rubbish bins"

2
Downsman2000, Arboleas, Spain 17/04/2018

The hotel room was adequate in size, well decorated and spotlessly clean. The double bed was small. We were disturbed in the morning by the noise sf the rubbish bins being emptied below our window. The reception rooms are large and well furnished. The buffet breakfast was good

"Excellent seafront hotel"

5
Brian P, Exeter, United Kingdom 16/04/2018

A lovely, friendly and well run 3 star hotel on Eastbourne seafront. Close to the town centre and Beachy Head. The hotel has very good decor and very customer friendly staff. Although we only had breakfast at the hotel, this was to an excellent standard. The room we were allocated had a lovely sea view, and was much larger than expected.

"A lovely hotel"

5
Victoria H, northampton, United Kingdom 15/04/2018

Yet again we had a lovely stay at the Landsdowne Eastbourne. Always extremely good value for money, and always worth phoning the hotel to check for any special offers (Note to self!!!) The hotel is slowly and surely being done up from the first time we stayed some years ago and some of the rooms are beautifully finished. Staff are friendly and welcoming and our stay has always been pleasant.

"Annual visit"

4
EagleChris, London, United Kingdom 13/04/2018

Once again enjoyed our visit over Easter. This year we had a sea view bedroom, which was a good size with a bay window. The bathroom was fine except they could do with a loo brush. Enjoyable breakfast, one evening we had a meal in the bar which was fine. Hotel kept in good condition, and the staff friendly. Hopefully be back next year.

"Mothers day treat (2 adults and a baby)"

5
User 10/04/2018

I booked my wife, my 14 month old son and I into the Lansdowne as a treat for mothers day. We don't have family nearby so It's rare for us to get away like this but I felt we needed it. I did mention it was mothers day to the hotel when I booked but I didn't think much of it. When we arrived we had a beautifully decorated family room waiting for us just above the reception area, we could see the room from the foyer area downstairs so they suggested we might like dinner together there when the baby was asleep. As fairly new parents and not having a lot of chance to stay away from home or go out, this was such a welcome treat for us. We managed to have dinner ( I had a perfectly cooked steak!) together in the foyer as suggested, the fact that our room was visible to us and so accessible allowed us to do this. Fantastic idea! We were so well looked after by the staff. They were all fantastic with our son and he enjoyed it as much as us adults did! If you're thinking of staying in Eastbourne I would highly recommend the Landsdowne, It's got such a lovely feel to it for such a big hotel, it really is welcoming. Thanks again

"Friendly and helpfull "

4
User 10/04/2018

I have just visited the lansdowne with 5 other family members for 2 nights to attend a funeral on our first night andrew was very welcoming and went above and beyond to help us it was late but he didn't faulter he set up a ping pong table for us and when the bar was closed drinks were made for us making us feel valued as customers our rooms were clean and tidy and well prepared the breakfast buffet was well stocked and the staff friendly and effecient, if I have to find a negative it was that 2 reception staff had raised voices when what seemed like a senior staff member "a voice from the back office" would not listen to the receptionist when she was trying to explain why she had taken a specific action. She was rude and spoke too loudly anyone in the area could here her and how irritated she was. But over all a very pleasant place to stay.

"Always feels like home when we return,"