Best Western Plus Hotel East Syracuse Inn,  East Syracuse

3.5/5  - based on 682 guest reviews.
6605 Old Collamer Road, 13057-1271, East Syracuse, United States - See map
+1 315 463 6443 +1 315 432 1080



Your room

> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Conveniently located right off NYS Thruway I-90, the Best Western Plus® East Syracuse Inn offers a luxurious stay at an affordable price. In addition to its proximity to the thruway, the Best Western Plus® East Syracuse Inn is also just one mile away from I-81 and NY-481, minutes away from downtown Syracuse, the Syracuse Hancock International Airport (SYR), the New York State Fairgrounds, and Hancock Air Force Base. The Best Western Plus® East Syracuse Inn will exceed your travel expectations with its outstanding amenities and attentive staff who all share one common goal, to make your stay as comfortable and enjoyable as possible. Keep charged and connected in your newly renovated guest room with a large work space, complimentary Wi-Fi, and conveniently placed USB ports and outlets. Wake up to a fresh, hot complimentary breakfast that includes make your own waffles, eggs, meat, yogurt, and more. As our guest, you may also enjoy our social area with a large flat screen television, games, and a full kitchen. Our business center features a fully appointed work space with computers, printer, and other office supplies. Hosting a meeting? We've got you covered! Our meeting room, equipped with a Smart Board, is ideal for larger groups. Smaller conferences will be productive in our boardroom with a large screen for presenting. Further amenities include a fitness facility, 24-hour coffee station, and an ample wrap-around parking lot perfect for those traveling with buses and large trucks. In addition, each floor is equipped with an ice machine and a vending machine for your convenience. We are just minutes away from all that Syracuse has to offer! Plenty of restaurants within walking distance and many more just a short drive away. While you're in town visit the Destiny USA Shopping and Entertainment Center, Turning Stone Casino, or attend a game at Syracuse University. You might enjoy a concert at the Lakeview Amphitheatre, War Memorial, or a show at the Landmark Theatre.

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Room 1

Guest reviews

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based on 683 guest reviews
Business Business 125
Couples Couples 148
Family Family 269
Friends getaway Friends getaway 65
Solo travel Solo travel 63
Sleep Quality
Best Western Plus East Syracuse Inn,East Syracuse
  • 5
    « Excelent value »

    The staff were very friendly and the bed is very comfortable! The Night shift reception who checked us out at 5 am was great. The lobby was clean and so was the room. Breakfast was very good with lots of options

    « Nice rooms .............. »

    I liked the room they were clean and comfortable had a nice 40 inch flat screen TV with lots of choices, refrigerator, microwave closet and nice beds. The room was great, however.... There were some issues that I was a little uncomfortable with. First of all our room was located outside of the maintenance or hotel staff room. This was a noisy area with staff talking loudly in the evening outside our door. There was pieces of steel bars sticking up out of the parking lot that someone could trip over and get hurt. When were coming back to the hotel in the late afternoon there was a couple of redneck looking barefoot dudes smoking out in front of the hotel with a case of beer. not a pleasant site, the hotel choose to ignore this ? Breakfast was your typical hotel breakfast waffles, cereal, juice etc.. I did like the free 24 hour coffee machine.

    « Ok for price and convenience »

    Beds are good. Breakfast ok and typical for this type of hotel. Location was good. Check in was a bit crazy but the computers were not working well. But, the person at desk did fine. She did not rush us even though there was a bit of a line.

    « Pathetic rooms caused asthamatic attack »

    We checked in to east Syracuse Best western on 2nd september abd checked out on 3rd September. On checking out a polite front desk staff asked us bout the stay and she was informed that i had an asthma attack due to dust and dirt in the room and no one was available to help us. On getting informed she was so polite to give us a complimentary stay free night at any of BW. To our shock when we wanted to use those points now in Naperville BW for a stay they answered they are not reflecting, and we have misplaced our letter. After several calls, we were told to write to Aubrey who is the GM I guessbut to no avail.... This is so inconvenient for a BW member. My confirmation number for the stay was 631625699 Was booked in Praveen Dixit's name and we were charged a whopping USD 138.20 for a single shabby scary night.

    « Best Western Plus East Syracuse »

    Great Hotel and Great Price.....Staff was very friendly and helpful. They checked me in early, even when my check-in was not until another three hours. They offer free Coffee, Tea, and Water with a full complementary breakfast

    « One night stopover »

    Check in was a little late (4pm) due to maid issues. Room was clean and had a huge television with all channels accessible. The bed was a little hard for my taste and the bathtub tap dripped all night. Breakfast was decent.

    « Best Western ?Plus?? »

    Pros: - Newly renovated - Large TV with great channel selection - Hot breakfast included - Vending machines on every floor Cons: - Wifi so bad basically non existent (at least it was in room 424) - Bathtub covered in soap scum and rusty - Bad workmanship on renovations as carpet is peeling up and wires running across the floor behind door - Stains on the brown accent sheets - HVAC unit squeals and old/doesn't run well - Back door to hotel doesn't lock? Security issue

    « Premier Hotel »

    This hotel located in Carrier Circle is the best in the entire area. Updated, modern, immacate, priced for travelers, and well staffed by A+ employees. The lobby is warm and welcoming, with a big screen TV playing movies and the news. Thomas and Dwayne welcome you with smiles, politeness and are there to help you with great places to eat and visit. They make sure you are happy at all times. The free coffee is high-end and there is always fruit in the bowls for you. The rooms are BRAND NEW, well furnished, super clean, modern and the bed is AWESOME. Bright and clean bathrooms and showers. I've stayed here three times now and this place rocks.

    « Good one night stay »

    Good location (close to thruway), Ruby Tuesday, dennys and a couple other restaurants right there. Easy parking, friendly staff, quiet room, heater worked well, comfortable bed and room was clean. Breakfast included eggs, sausage, waffles, yogurt, muffins etc...I would definitely stay here again.

    « Clean, Updated rooms and wonderful breakfast buffet »

    Staff was very helpful. I enjoyed a workout in the fitness room and the free breakfast buffet before departing. I would recommend this Best Western to anyone visiting the East Syracuse/Carrier Circle area.

  • 5
    « Great Stay »

    I love Best Western in general! This was my first time staying in this hotel in this area. The hotel is up to date compared to the ones that I've stayed in. It's very modern and comfortable to meet all of your needs. The staff is friendly!

    « very pleased »

    very pleased with this stay. working in the area. I usually stay in choice hotels as my wife is an employee of that chain but I will definitely consider this chain for future stays and especially this hotel in particular

    « Not impressed »

    I was very disappointed that I was advised by 2 different customer service reps, plus it is written on your site there are accommodations (I.e. crib or play park) for a baby when in reality there is none. Furthermore, there was no Wi-Fi connection in our room thus, the tv did not work. We were given another room which had the same problem. Thankfully Thomas found a room where it worked and had us moved there. Which was appreciated. Also, the heating system in the room made noise all night long.

    « Pleasant stay »

    My husband and I had a very pleasant stay. Thomas at the Front Desk was outstanding. He made us feel welcome throughout our stay. The hotel is located on a quiet street. The room was comfortable, although the bed is too high, it was not easy to get on and off. The bathroom is small, making it difficult to open the door if you are standing in front of the sink and the space between the toilet and the bathtub is narrow.

    « Overall nice stay! »

    My lovely wife and I spent 4 days over Thanksgiving here. The front desk clerk, Thomas, was outstanding. The way he treated us I thought he was the manager. The hotel was completely remodeled a few months earlier. A few bugs still to work out-most of the TV'S had poor reception and I assume it was because of the service provider or connection issues. The other issue was the tubs appeared to be recently reglazed and because of that the plunger did not hold water if you wanted to take a bath. Otherwise the room was very nice with a frig and microwave. The bed was very comfortable-but a tad high. Breakfast area was also remodeled and the food selection was nice. I would rate this an excellent choice once the TV and bathtub issues are resolved.

    « Overall very good stay. »

    Our desk clerk, Thomas, greeted us and he was outstanding all week. The hotel was above average. Two issues that affected many guest was the TV going out and the plunger in bath not working. rest of the room was outstanding and the breakfast area nice and breakfast nice. Might be nice to consider later breakfats hours on a holiday weekend.

    « Worst stay ever »

    We decided to stay for the evening as it was midpoint to our destination. When we opened the door to our room it was disgusting! The bathroom was not clean as there was urine in the toilet, garbage was full, old soap in the tub and a pile of dirty towels. The bed was not made. To top it off there appeared to be used condoms on the dresser along with the packages of shaving accessories. The hotel includes breakfast which was gross! The eggs were literally sitting in a pool of oil and the coffee machine was broken. They did end up changing our room and gave us our money back for the room due to the inconvenience. I would never stay here again!

    « Good stop over »

    The hotel was clean, nicely decorated, comfortable beds, friendly and helpful staff. It was an ideal spot for a stopover on our trip and we found it to be very good value and situated close to restaurants and gas stations.

    « A Fair Deal »

    Recently renovated, this hotel was immediately adjacent to I-90. All our expectations were met. As Marriott Members, we found the breakfast in this hotel to equal or exceed those provided by Marriott. Price was fair. And, there is a very good Italian Restaurant next door (altho' a bit pricey). All our needs were met and should we need a hotel in this area again, we would not hesitate to stay here.

    « Nicely renovated... »

    Great location off of the I-90. Was here two years ago when hotel looked tired but their recent renovations have made a huge difference! Updated lobby with fireplace, and room amenities to appeal to any seasoned traveller. Exceptional caring front desk service on both arrival and departure. More than adequate breakfast selections. Would not hesitate to recommend and will be my hotel of choice in this area for future trips.

  • 4
    « convenient location to I-90 »

    This property is currently being remodeling, updated, and routine maintenance, so now (fall 2017), it's a little messy, but the work is done only during the day. It's not an inconvenience to guests but for the appearance. Actually, it looks like your kids had some confetti and tossed it around, but the end result will look nice. More contemporary, less dated. The property is in good repair, though, and everything we tried worked. It's a very good place to stay.

    « A great place to stay »

    We have used this - once as the Baymont, once as a Best Western. It is a very nice hotel. Great staff - and that is a real plus. Good breakfast. Very comfortable beds. Close to Joey's if you are looking for a good Italian Restaurant just minutes away. We will stay here again when our plans call for a night or two in Syracuse.

    « Not Best Western Plus »

    Been using Best Western and BW Plus a lot over the last year and one half. This one fell short. Tired drab and the room was not well cleaned. I had to clean the tub/shower when I arrived and the overall cleanliness of room fell short. The rear entrance seemed very unsafe and not secure.

    « Weekend get away »

    Hotel was recently remodeled, very nice rooms, clean and decor was really nice. The king size bed was so comfortable, it was the best mattress both my husband and I have ever slept on. Staff were pleasant and lots of hot water. Hotel is centrally located and close to shopping etc. Would certainly stay at this hotel in the future.

    « Comfortable Stay »

    Room was clean and well supplied. Bedding was good and we were accommodated with extra pillows. Plenty of outlets including extra USB ports. Breakfast was average and area was clean with enough seating. Appears to be a fairly safe area. Internet had small glitches but not bad. The only issue was that ice machines were not working on 3 of 4 floors.

    « Nice, clean, basic room »

    We stayed here on our way from Ohio to was literally one of those ?check-in, sleep, check-out? stays. But this was a very nice, clean hotel with friendly staff and a decent breakfast in the morning.

    « Very nice place »

    I've been spoiled staying at Marriotts for the past few years as a family member worked there and got me awesome rates. No longer works there, so I really have to research my hotels now. I think this hotel comes close to a Marriott. Room was very clean and fresh smelling when entering it. Only flaws I saw as others have mentioned is some poor workmanship in remodeling. Poorly fitting baseboard trim and some rough caulking in the bathroom. Room was very quiet. Breakfast was decent and a good selection of items. I did find a cup of tea in the microwave that someone forgot about. There are around a dozen hotels in this area off the Carrier Circle. I've stayed at 5 of them(high end ones) and this one is just as good and for a lot less money. I got this one through Groupon so the deal was even better!

    « Nice clean hotel »

    Stayed at this hotel several times for business.Hotel looks new,maybe renovation was made before ,is nice and clean and has a friendly and helpful Staff.Good Restaurant next to it. Location is next to Interstate and close to airport.

    « Noisy »

    A lack of sound proofing or sound barriers made for a very noisy night. It sounded like a party was going on in the hallway. The breakfast selection was minimal. Tight service area made access to items difficult, and there was no milk available.

    « Excellent Service »

    The staff was friendly and helpful throughout our stay. ... The receptionist politely acknowledged my BW Diamond status. Front desk was busy at check in working with an incoming wedding party and their needs still giving us her full attention. Newly remodeled rooms were clean and pleasantly decorated. Great breakfast and hospitality throughout our stay Thanks to the staff for making us feel welcome. ...

  • 5
    « best western plus east syracuse »

    I went to Syracuse to attend a concert at the Carrier Dome. This Best Western was located just off of the New York State Thruway ( I-90 ). It was close to several restaurants, and it was an easy drive to the concert. While there, we also did some sight seeing. this hotel was newly remodeled, and was very comfortable. I would stay again anytime I travel tom the Syracuse area.

    « fire training »

    very nicely remodeled hotel staff was friendly and very helpful clean rooms and comfortable beds with new décor room had maybe a little to much furnishings in it for the size but very nice would highly recommend

    « A stop over for an Irish dancing competition »

    This place offered the best bang for our buck which is why we stayed here. Hotel has been renovated and it looks great. There are some places where it appears that are not finished such as our bathroom. The tub needs some updating as does the painting on the walls. The bedroom was clean with a great bed and a new sofa couch bed. Very quiet in the room and didn't hear any outside traffic or other guests. Breakfast was your usual fair, nothing really special. The refills of items was a little slow. Entrance to the hotel was very inviting and charming. There was always free coffee, tea and hot chocolate available which was a ver nice touch. Very easy to get to off and on to the highway.

    « Excellent »

    We had such a nice stay at this Best Western Plus. The front desk clerk was so personable and friendly. The breakfast was good. The bananas could have been a little more ripe and I didn't care for the eggs. I'm a scrambled eggs and bacon girl but everything else was awesome! Great place

    « Same Hotel - new name »

    I stayed here when it was Baymont Inns and I would like to say it has gotten better. I do not remember the lady who checked me in but she and Thomas are excellent employees. They were always happy to see us when we arrived and helpful in answering any questions we had. Thomas was extremely helpful to me and offered a new room when I complained that the toilet was running. The inside workings need to be replaced and there was no one available to fix the issue. We found if you just let the toilet run for awhile it finally stopped. The room are very clean (thank Kristy for an excellent job and the nice note on the night stand - those things make the stay very enjoyable). The doors need to be replaced but otherwise the remodeling of the Hotel makes it very modern. Breakfast options were fine and I was glad to see that there was eggs, sausage, fruit and yogurt offered during the week( I have stayed at hotels were the breakfasts during the week was just all carbs). Besides the toilet the 2 other negatives is that the bed was high along with the counter in the bathroom. My sister is 4' 10" and had trouble climbing into the bed and reaching the faucet on the sink.

    « Great stay at BW Syracuse »

    Beautiful, comfortable, great location -- very friendly staff --- they just need warm potatoes at breakfast to be perfect ! Very helpful man , Thomas, checked us in and helped us push our cart to the room -- thanks again .!


    The internet access which appears to be controlled by a company by the name of Vista Communications Inc, is the amongst the worst I have experienced. The breakfast, pathetic is the best I can say about it. Only had coffee and it was like dish water. The bed was too soft for my liking. Did not sleep well because of the soft bed. The shower does NOT have a rubber mat. It's dangerous especially for older people. They are leaving themselves open to law suit for any one falling in shower. The water pressure of the shower is also weak and pathetic. The TV is OK. Selection of channels is good. Has a small desk for notebook which is sufficient with two power connections built in and one in the lamp on the desk. Has a decent sized fridge and could put a 1-liter bottle of water in freezer. Ice machine did not produce any ice on 3rd floor. 2nd floor ice machine broken. Only 1st floor had working ice machine. Parking is OK Would I stay here again? Definitely not!

    « Very Clean & Modern Rooms »

    Everything looked new & extremely clean! Centrally located to everything. Staff was very friendly & accommodating. The Breakfast was excellent-good choices. Comfortable beds! Housekeeping was excellent! Would recommend this Hotel for anyone staying in the area. I will definitely stay here again when in the area.

    « Nice place for a nice price »

    We stayed here after we dropped our daughter at SUNY ESF - about a 15 minute drive away. Wonderful first impression. Thomas was very pleasant and helpful in greeting us and checking us in. The lobby and breakfast area are newly renovated and beautifully appointed. Our room was also newly done and beautiful. The king bed was a bit large for the space, but the bedding and linens were cozy and the added pullout sofa (though not needed for this visit) is an added convenience for future visits. The bathroom was a bit small but very clean, sparkly and new. I made use of empty fitness center (which includes: bike, treadmill, nordic trainer, weight machine, free weights and medicine balls). And they had something I have not seen before - Fitness Kits which can be borrowed to workout in your room. We went to breakfast on the late end of the shift. It was VERY busy. Although the food was good, much needed to be replenished and I "made do" with a few substitutions rather than wait. Lots of choices though - oatmeal, yogurt, eggs, sausage, bagels rolls and muffins, cereals and juices and of course self-serve waffles. We will definitely stay here again.

    « Nice room but not so nice breakfast »

    Hotel being renovated, sits in a good location Restaurants are within a mile or 2. Breakfast leaves a lot to be desired Rooms nice with friendly housekeeping staff Front desk should dress more appropriately We were just passing through Don't think we would stay again

  • 3
    « Needs some TLC but Nice People »

    Room was nice but needed some fixing like phone didn't work and water pressure was poor. Very friendly staff and good breakfast. The motel was just renovated so I think there were problems because after a repair was done the work wasn't checked out to make sure it was done properly.

    « Clean and quiet »

    Pleasant greeting, (Thomas), clean room and nice continental breakfast. Quick drive to Syracuse University. We were sent here by local Extended Stay Hotel that we booked weeks ago, but they apparently overbooked and sent us here. Would stay here again!

    « Mostly good. »

    The hotel is new under BW brand. It had nice decor, great bed, and walking distance to restaurants. The breakfast is standard continental plus hot items. The only gripe is slow internet in the evening (fine in the morning)

    « Hotel Experience »

    We love Best Western Hotels... The only problem was in the morning when we went down for breakfast and the group of people who were in there, left a terrible mess and had eaten all the food. Our stay was good.

    « Very nice hotel, friendly employees and delicious complimentary breakfast »

    We just stayed at this hotel over the weekend. Upon arrival, we were greeted by a very friendly employee (Terrace W). She was very accommodating as we wanted a room close to an exit for easy access to go out to smoke. The room was very clean and looked like it had been recently renovated/updated. TV remote was clean. Special kinda of remote for hotels which is great. We had a fridge and microwave in the room as well. Terrace was always smiling and willing to go above and beyond for us and other guests. She called ahead at a restaurant for us to see what the wait time was like. The complimentary breakfast was great! A lot more food than we thought was available to us. Waffles, egg, sausage, yogurt, fresh fruit, muffins, breaks, etc... This morning's breakfast was quite busy and Terrace kept on top of refilling everything and taking care of guests at the front desk. Last night we got some wine and realized we didn't bring a bottle opener. We checked with front desk and the employee (sorry we didn't catch his name) had one for us to use and told us to bring it back when it was convienient for us. This was great as we were able to enjoy some wine in our room. The parking and hotel outdoors are kept clean as well. We definitely recommend this hotel! We will be staying here next time we are in the area.


    Upon my entry into the hotel I was greeting by such a friendly and helpful employee. He was so polite and genuinely happy to greet me and wanted to be so helpful. He even offered to carry my bag to the room if I needed help. The only thing I missed was the goody bag and wheel to spin on entry to their previous location

    « New, but needs to be fixed. »

    The hotel has been modernized, but whoever did the job, did a slip-shod operation. I have to have more trips to this hotel, but if I can't find a room that serves my needs, I will go somewhaere else. My recommendation is check you room. If it doesn't meet you expectations, get on that does.

    « comfy beds »

    very comfy beds....pillow top exceptionally comfortable..... Very clean rooms... Newly re- modelled hotel rooms bathrooms ...very nice... Great area too close to shopping centers and nice restaurant in back with great servers

    « Clean, renovated rooms »

    We have stayed here a number of times en route other locations. Our rooms have always been clean and comfortable. Note: they claim to have gluten free breakfast options but those are limited to fruit and yogurt. Not a deal breaker, but

    « Found rooms on the small side. But, staff was great. »

    Located in the Carrier Circle area,...with plenty of other options around, we were very comfortable with this choice. The staff was exceptional, and felt very welcome upon arrival. The room was clean but, found it somewhat cramped for walking space. The breakfast food was good, but, area ( breakfast lounge ) felt a little cramped. Good place to spend one night on the road. Thanks.

  • 5
    « Great value and great experience »

    Entire staff and housekeeping are truly dedicated to customer service. Excellent internet service and good breakfast. Varying the breakfast would have made it excellent. I would definitely stay at this location whenever I'm back in the area.

    « A Great Return Visit »

    This was the first time back at this location since becoming a Best Western Plus. We were not disappointed. Thomas checked us in and took great care of our needs. He remembered our names during our stay. The room was nicely updated. The bed was comfy and we got a well needed sleep. The internet worked well. The room had a mini-fridge and a microwave. The TV selection was varied. We had a quick breakfast before checkout. The selection included the standard continental along with eggs and sausage. The coffee served was a nice blend. Look forward to staying here again when in the area.

    « Awesome hotel, staff not perfect »

    Hotel properties are very modern and clean, very short staffed, breakfast was the worse experience I have ever had in a hotel, for a hotel not at capacity little if any food items were available and those items that were available the cleaning staff was first up with plates.....not very guest friendly

    « Great hotel »

    Newly renovated hotel with great service. The staff was very professional and helpful upon our arrival and later during the day. The hotel has been newly renovated. Our room was very professional looking and had all of the amenities i.e. fridge, microwave, study test to meet our needs. The bed and pillows were really comfortable. The cost of the room was more than reasonable. Breakfast offering was excellent. Staff went over and above to meet the needs of the patrons. I bookmarked this location as a 5 star for our next stay in the area. Good Job staff and BW.

    « Great rate for wedding group. »

    The management and staff went above and beyond to help arrange guests' rooms for our daughter's recent wedding at Justin's Tuscan Grill, which is a quick and easy walk right next door. (Also, a wonderful experience at Justin's too I might add.) Andrea and Aubrey were always willing to meet with us as we had some special needs and requests from some of our wedding guests. We were able to rent a "boardroom" for the day for our daughter's hair and makeup crew to work with the bridesmaids. There is a third floor lounge where the groomsmen prepared and also a large lobby lounge (the breakfast area) to hang out too. Rooms were quiet and comfy. Terrace and Darrin were so friendly at the front desk too! Thanks BWP for a great experience!

    « An excellent experience »

    Our stay was overall excellent. The room was spotless, attractive and comfortable. The staff were excellent, and went out of their way to make the stay pleasant, and to help with special arrangements (early check-in to accommodate my elderly mother). Every staff member we encountered was pleasant and helpful. The breakfast service was excellent, and much better than other places I have stayed with similar services.

    « Great place to be »

    A great place to stay if your in the Syracuse Area. The staff was extremely helpful. Overall I would say they were fantastic. Thomas and Alexis (Spelling??) were great. I was overjoyed at the treatment I received here.

    « Great Stay! »

    Nice, comfortable room. Convenient location. Great breakfast. Room was very clean and updated. We were on our way to the Thousand Islands and this was a great stopping point. Several restaurants are located in the area, which was very convenient.

    « Great service - great price »

    The hotel has recently been "done over". Rooms are very clean, good sized, and pretty well decorated. The outside is nothing to look at, and the lobby is no more than adequate. The service was exceptional - the folks behind the desk went out of their way to show us a room (before deciding to stay) and to make sure our stay went smoothly. Also the hotel is well located - close (walking distance) to several decent restaurants. Finally the breakfast was good and the price of the room was less than expected. An very good deal.

    « Hospitality A1 »

    I was so amazed after driving so tired coming back from Toronto and walking in to book a room with my wife and Thomas the customer service rep that was on duty that night was so amazing and respectful to us and curiosity. As a Regional manager for a big corporate company I will hire him in a heart beat!

  • 5
    « Outstanding travelers hotel »

    Outstanding property with spotless, freshly remodeled rooms and excellent staff. Groupon special brought us in but would choose to stay at this property again if we return to the area. Highly recommend!

    « 3 days of great rest »

    Cerrace was incredibly professional She greeted all the guests and she remembered many of their names including mine. I was impressed with all the personnel that I came in contact with. On our last day. My wife had to leave very early and I asked the night manager for milk for our coffee without hesitation he produced the milk. The staff at this BW is 5 Stars.

    « Name change again »

    I have stayed at this location probably half a dozen times over the years. This was the first time as a Best Western Plus. The location was safe and clean and the breakfast bar and seating were fine. My shower could have used some adjustments to let the user know that the shower will go on with out the opportunity to set the temperature. I would be happy to use this location again!

    « New Name and still a nice place! »

    I have stayed at this location several times over the years, but this was the first time as a Best Western. The location was safe and clean and I anticipate staying here again. My only problem was with the shower. I did not know that the shower would come on right away without the opportunity to set the temperature.

    « Family Reunion »

    Very near to all the facilities and quick on/off from the highway. the staff is good as well and help with directions (due to couple of detours). The hotel although looks old, is upgraded, The staff is helpful as well.

    « Absolutely Awesome! »

    Stayed overnight with Family. Excellent and very professional staff. Clean rooms, comfortable beds, good internet and TV, clean and sparkling bathroom with good quality amenities, excellent check-out. Strongly recommend to all to come to Best Western!

    « Phenomenal Experience, Phenomenal Staff! »

    Our experience was incredible, as soon as we walked in we were greeted with open arms and a great smile! The staff was exceptional! The room was beautiful! The breakfast was delicious! The location is great! Would definitely recommend this hotel for anybody, the staff made us feel very welcomed and went above and beyond! The hotel and the rooms were also very clean! Definitely exceeded any expectations we had! STAY AT THIS HOTEL!!!

    « Good Value Hotel »

    In town for a softball tournament with 10 families. Thomas greeted us and was there for us our entire stay. He did an awesome job including opening the breakfast early both days so we could get to our games. He always had a smile in spite of clearly being overworked, Rooms were small but clean. We'd come back.

    « Great Value »

    Very nice newly renovated hotel. The staff are very helpful and friendly. The rooms were nice and the beds very comfortable. We were in town with a large group of children and their parents. The experience was terrific right from the very first phone call.

    « Everything's NEW! »

    This is now the best western plus and just opened in April 2017 after a huge multi million dollar renovation. It is so modern and clean. Beds comfy and all furniture is brand new. Staff was so nice and friendly. Thanks for a great stay.

  • 4
    « Wonderful Staff »

    From the time we arrived until the time we departed the staff of this hotel was wonderful. They greeted us at the door with smiles each time we entered and were very accommodating. We were there for graduation at Syracuse and had a total of five rooms. They provided great goody bags for each room. Upon arriving back at the hotel after the Friday night festivities I noticed a very strong smell in my room and called the front desk. The clerk immediately offered me a new room and met me in the hallway with the new key. It was obvious this hotel has recently had some updates, which was nice. My only issues with this hotel are that the walls are thin so you can hear the television in the next room. Also, the air conditioner was very loud and the doors to the hallway were thin. Noise from people, who checked in after midnight, woke me up. They were spread out over 3 rooms and were talking from the doorways of their 3 rooms at full volume. I never understand why people aren't considerate when they are in the hallway, but that, of course, is not the hotel's fault.

    « AWESOME hotel »

    I am so impressed by the friendly and accommodating staff - they wenr out oftheir way to make our stay such a wonderful experience! The rooms were very nice and super comfortable beds. I would recommend this hotel to anybody - thank you!!!

    « Ok for a few days »

    Was here for my son's graduation. Hotel was 15 minutes from the venue. Staff were pleasantly helpful. Room was clean. Comfortable has parking and breakfast. But toilet didn't flush. Wake up call never came!!

    « stayed for the Syracuse University graduation »

    We stayed for the Syracuse University graduation, super friendly staff. Every employee we past said hello!! amazing welcome bag given and reception in lobby. We were also able to enjoy the outside gas fireplace.

    « Beautiful New Property »

    We were fortunate to come to this 2 week old Best Western Plus Property. It was fantastically clean and the staff was very accommodating. it really was clean and comfortable but we did learn a couple of things I thought I would share. If you see a bus, or 2, in the parking lot, either eat breakfast at 6-7 or eat elsewhere. Just not enough space to eat for even one bus load. We were not able to get a handicap accessible room for my mother when we arrived so we selected a room with two double beds. Now most everyone likes the way the height of the beds have been going up and up over the years, but they have gone too far. The top of these beds were nearly 30" off the ground. The only way my 82 year old mother could get in and out of bed was to go get a chair from the conference room. No stools available from front desk. So if you have any older people say 5'3" in your group you may want to go somewhere else.

    « College Student pick-up »

    Stayed 2 nights picking up my daughter from college and visiting old friends (we moved to the mid-west recently). Had the best nights sleep in ages!! The bed was comfy, room was clean and fresh smelling. We loved it!!

    « Brand new room and great price »

    This hotel is in the process of being remodeled and converted to a Best Western Plus. We had a lovely brand new modern room on the fourth floor on the southside with a very soothing and pleasant decor. For $62 for the night we had a king size bed and a nice firm couch to sit on. The bed was firm and the pillows very fluffy. The rooms had a refrigerator, microwave, and coffee maker. There were plenty of lights and great lights for reading in bed. For some you might find the room a tad small, but we were very happy with the space. The wifi was speedy, but there were not a lot of people staying here. The continental breakfast was basic and filled the bill. Tom the late afternoon desk clerk was friendly and efficient.

    « Best deal when staying in Syracuse »

    Stay here all the time whenever I am in town for business. The staff always goes out there way to make sure that any request is always taken care of. I feel like I'm at home. Recently upgraded the entire hotel and the accommodations are very welcoming!!!!

    « My New Place to Stay when in Syracuse »

    My new place to stay when in the East Syracuse area. This hotel is newly refurbished inside and out. Clean rooms and grounds and a friendly helpful staff. Great rates are and the free hot breakfast make it a good choice.

    « Best Best Western ever »

    This hotel was just delightful. Clean, beautiful decor and oh so comfortable. The beds were amazing and rooms well appointed and comfortable and the staff was just friendly. Highly recommend this hotel!!

  • 5
    « All it takes is a smile »

    Because a member from this hotel (Thomas) took the time to help us with directions and to insure that we arrived in a timely manner and met us at the front door with a smile and a warm welcome. Management in the morning were very friendly and thanked us for staying at the hotel

    « Deffinately under Construction but very good Otherwise »

    This place is soon going to be a very decent hotel. In the meantime they have been offering really good deals to stay since its under construction. They will put you in the completed rooms and they are very nice. Our family stayed there 2 nights and had no issues at all.

    « Under construction...but definitely open for business! »

    Booked here only on the merits of TripAdvisor reviews, and we were not disappointed. We already knew that they were in the midst of construction - and this was not understated. The whole lobby was in a state of non-existence, but the front desk staff were still working from a portable desk set-up, and were both friendly and hospitable. Check in was a breeze, and we were in our room in no time. At this time, the entire first floor is under construction, but our 3rd floor room was freshly renovated and very well appointed. There were only a couple small things that still gave away the age of the hotel after the renovation - the bathroom door and black-out drapes had not been replaced, but these were just small details and didn't affect our stay at all. Our room had a beautiful, comfortable king size bed, a large screen television, fridge, microwave, coffeemaker, closet, ironing board/iron, etc. - everything you could possibly need for a restful night. And, most importantly, it was very quiet. Granted, there weren't a lot of other guests in the hotel on the night that we stayed, but I would venture a guess that it wouldn't affect the noise level very much at all. The free continental breakfast was just that - continental. There was no fresh fruit, yogurt, juice, or other niceties - just cereal, breads, pastries, coffee or tea. But, for the price of the room, this is a fantastic value and I would not hesitate to stay here again. When the construction inconveniences are through, a higher rating is sure to follow!

    « Renovation underway »

    we checked in late at night after a 5 hr drive and was very pleased to be welcomed by a friendly Receptionist, who checked us in quickly. We got one of the newly renovated rooms with a king size bed and a couch. The room felt roomy and was fresh and clean. Part of the Lobby is under construction but there's plenty of room to move around and the area being renovated is covered in well. Breakfast was ok, all I really wanted was a banana and yogurt but they didnt have any so I ended up getting bagels,tea and oatmeal.

    « Excellent value »

    Stayed here two nights after booking through Hotwire. It's located among all the other hotels and motels near Carrier Circle, so it's a safe area but not the most lively. I got one of the renovated rooms, which was clean, quiet, and comfortable. Although they're still renovating, this didn't cause any issues. Front desk attendant was very friendly and helpful.

    « Great Value »

    Stayed during Black Friday weekend... Great value ....Hotel is going through a major renovation . Our room was on the 4 the floor.. Newly painted carpet, beds, furniture and linens.. Was very clean.. The staff efficient and friendly...especially Terrace who was most helpful with an issue.. The hotel is within walking distance to a couple of good restaurants. Would stay again.


Getting to the hotel ...

All directions
·From: I-90 NYS Thruway. Take Exit 35 from I-90, NYS Thruway. Take the exit for 298 East from Carrier Circle. First left onto Old Collamer Road South. The Best Western Plus® East Syracuse Inn is located on the left at the first stop sign. ·From: The North. Take 81 South to I-90 East, NYS Thruway (toll road). Take Exit 35 from I-90. Take the exit for 298 East from Carrier Circle. Turn left onto Old Collamer Road South. The Best Western Plus® East Syracuse Inn is located on the left at the first stop sign. ·From: The South. Take 81 North to I-90 East, NYS Thruway (toll road). Take Exit 35 from I-90. Take the exit for 298 East from Carrier Circle. Turn left onto Old Collamer Road South. The Bes...

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