LaGuardia Plaza Hotel, East Elmhurst

We were given a link to a website to book this hotel after our flight was canceled, while we were at the airpot. We booked and paid for the reservation and went to the hotel. The desk staff informed the many people waiting on this long slow line that even if they booked, if it was "third party" then they may not have a reservation. Further, they used this "third party" excuse for everything, including the slowness, not providing receipts, and overall the lack of rooms even if people booked far in advance. Many people had booked weeks ago and had no rooms and had to sleep in the lobby. We got our room, and the woman who checked us in was extremely rude, and said that "third party" was not their problem, that no hotels provide receipts or guarantees with "third party." Meanwhile nobody knew this, I explained we got this link at the airport and the hotel works with these "third parties" obviously and that we paid for the room. They told us and everyone that if we had a problem we would have to contact the "third party." In the morning they struggled to call a taxi, not even knowing the numbers, and this is right next to the airpot! For nearly $300 for the one night, this was all surprising. Such an awful experience, never would we stay here again.

Guest Service Manager, Guest Services / Front Office at LaGuardia Plaza Hotel, responded to this review
Rachel, we apologize for your disappointing experience and for the issues you encountered with regard to your reservation and our front desk service. We will discuss your comments appropriately as we are always looking for ways to improve the overall impression of our hotel. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. Please let us know if we can be of any further assistance; we would be happy to be of service. We always aim to offer the best hotel experience with personalized service to every guest; therefore, we hope you will reconsider another visit so we can show you the hospitality you deserve. Thank you. Effie Mikedis General Manager

Today, April 9, at 5:45AM, we arrived to park our car, went in to the lobby, and found the front desk receptionist asleep on the front desk. We said hello and asked about the airport shuttle. He did not respond and seemed unwillling or unable to give us instructions on where to park. The security guard fortunately told us where to park in the garage in between the hotel and the Hampton Inn next door. No one told us the shuttle was not actually at the LaGuardia Plaza and instead needed to be picked up next door at the Hampton Inn, so we missed the shuttle and had to wait 52 minutes for the next one. We almost missed our flight because of this bad service.

Guest Service Manager, Guest Services / Front Office at LaGuardia Plaza Hotel, responded to this review
Thank you for taking the time to share your experience with us. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we sincerely apologize if this was not your experience. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Effie Mikedis General Manager

The concierge service was outstanding, All of the employees were generous and accommodating, and more specifically Carolyn who works at the front desk was awesome. I would recommend this hotel to anyone looking to stay close to LGA, and also looking to have a quick commute into Manhattan.

G U, Other at LaGuardia Plaza Hotel, responded to this review
Thank you for taking the time to write a review of your stay at the LaGuardia Plaza Hotel. We are glad our hospitality really stood out and will surely share your compliments with Carolyn and all our associates. We also appreciate you recommending us. It was a pleasure to host you, and we look forward to welcoming you again. Effie Mikedis General Manager LaGuardia Plaza Hotel

We stayed in the LaGuardia Plaza Hotel for 4 nights and it was great. The Stuff at the front desk were very helpful and understanding , the restaurant was clean and the overall service was superb . We strongly recommend the hotel to any traveler by the LaGuardia airport, which is very close to NYC.

Heather Cardone, Other at LaGuardia Plaza Hotel, responded to this review
Maya, thank you for your fabulous review of LaGuardia Plaza Hotel, and we appreciate you recommending us to future travelers. We are delighted you had a memorable stay with us and that the courteous service provided by our associates exceeded your expectations. Please be assured we will share your compliments with our team to recognize them for taking such great care of you. Thank you also for letting us know that you were satisfied with the spotless condition of our restaurant. We value your business and look forward to hosting you again the next time you are in the NYC area. Effie Mikedis General Manager LaGuardia Plaza Hotel

The quality of this hotel has really gone down during our most recent visit. We have been coming to this hotel as a weekend getaway once every couple months for over three years. Customer service has always been exceptional. We love their in-room dining menu, room service, and their breakfast buffet is amazing. When attempting to order from the room service menu, they are usually very responsive. This past weekend was different. When calling at around 10:30 PM to place a room service order, we were given the runaround. We kept being told to call back in five minutes only to be redirected to guest services, to then be redirected several times with no answer. At one point when we finally got a response, we were told that room service orders can't be taken after 10:45, when the menu clearly states 11:30 PM is the latest. When we stated this, we were placed on hold yet again. This back and forth ordeal went on for about 40 minutes, so we decided to go ourselves to the Elements lounge to pick up our food, which took half an hour itself. We assumed they were just unusually busy this night. However, when attempting to place a room service order in the morning for breakfast the next morning, we came across the same issue, waiting for a very long time just to get through, no call back when we were told that we would be called, told to call back in five minutes, then left waiting yet again. We would have preferred going to the breakfast buffet, as it is usually very good. We used to get free breakfast vouchers as a perk on orbitz due to it being a VIP hotel, but we didn't get it this time. We didn't mind, but hoped their food service would have been better. I have always raved about this place due to its exceptional customer service. That was one of the main reasons we booked here. Customer service on point, pricing was always decent and customer service always went above and beyond. Not sure if we will be returning, which is unfortunate because we have always looked forward to coming here.

00gc, General Manager at LaGuardia Plaza Hotel, responded to this review
Thank you for making us your home away from home. We truly apologize that we failed to provide you with an exceptional stay this time and for your disappointment with our room service. We regret the inconvenience caused and be assured we will follow up on concerns to ensure we are well poised to serve our guests and that this does not happen again in the future. We appreciate your loyalty to our hotel and hope you will give us another opportunity to restore a favorable impression the next time you are in this area. Effie Mikedis General Manager

What an absolutely Great Place to stay. Rooms were comfortable and clean. Service was awesome. Have a Great dining area,and a nice quiet lounge. Shuttle every 20 minutes to the airport. Going to absolutely come back here.

00gc, General Manager at LaGuardia Plaza Hotel, responded to this review
Stephen, thank you for the wonderful review. We are thrilled you had a great stay at the LaGuardia Plaza Hotel and that you loved our accommodations, as well as the service. It is also nice to read you enjoyed your time at the Lounge and liked our shuttle service. We appreciate your business and look forward to welcoming you back soon. Effie Mikedis General Manager LaGuardia Plaza Hotel

Just back from a trip to NY after a long absence. Stayed at the Laguardia Plaza, where I had stayed in the past. "OUTSTANDING"!!! I returned because of good experience during past visits, but it is better than ever! In addition to great location, great price, great rooms and other amenities, the service is THE BEST!!! Personalized and friendly, everything customer service is supposed to be, TOP QUALITY! Thanks and five stars to Carollynn Mears, who makes the guests feel like they've come home, with her warm welcome and super-efficient and personal help with any and all issues that may arise. Literally made my stay feel like my home away from home. Thanks also to Carla, and the rest of the outstanding staff. I will be back!!!

00gc, General Manager at LaGuardia Plaza Hotel, responded to this review
Thank you for staying with us at the LaGuardia Plaza Hotel and letting us know that we are your home away from home! It is terrific to know that you loved everything our hotel has to offer and that you especially enjoyed our personalized and courteous service. We will surely share your compliments with Carollynn, Carla, and all our associates so that they can know their efforts are appreciated. We look forward to you staying with us again the next time you are in the NYC area. Effie Mikedis General Manager LaGuardia Plaza Hotel