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Hallgarth Manor House, Signature Collection, Durham

4.0/5  - basé sur 157 notations.
Pittington, DH6 1AB, Durham, Great Britain - See map
Hallgarth Manor House, Signature Collection - Hallgarth Manor House, BW Signature Collection by Best Western The Hallgarth Manor House, Signature Collection is ideally located in the center of Durham. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Occupying a glorious private estate on the outskirts of Durham, Hallgarth Manor House, BW Signature Collection radiates with traditional charm and character. While it still retains many of its original 16th-century features, it has been lovingly refurbished to a high standard with plenty of modern touches, and the elegance of the restaurant not to mention top-notch cuisine makes it a standout dining destination. Each of our 24 bedrooms is tastefully decorated, from our cozy doubles to the indulgent Sanctuary Suite. All come with a Nespresso machine, smart TV and free WiFi. You'll also have a spectacular view of either the adjoining countryside or gardens surrounding the hotel. We're less than 5 miles from Durham, one of the most beautiful cities in Great Britain, so there's no shortage of historic sights to see during your stay. Don't miss the magnificent Durham Cathedral and splendid botanic garden at Durham University. A 20-minute drive away is the amazing Beamish living museum.

Best Western Plus

Hallgarth Manor House, Signature Collection

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 160 guest reviews
NOTE ISSUED
Excellent
85
Very Good
38
Average
20
Poor
7
Terrible
10
REFER TO NOTICE
Business Business
12
Couples Couples
64
Family Family
61
Friends getaway Friends getaway
14
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful Traditional Country House Hotel with Exceptional Service."

5
16/10/2018

This 16th. Century Manor House has recently been very tastefully refurbished to a high standard whilst retaining its character. Its location is very peaceful, away from the hustle and bustle but within easy access of Durham. We stayed in October for two nights. The welcome at Reception was warm and friendly. Throughout our stay all the staff from Reception, Bar, Restaurant and Cleaning were exceptional for their service and attention to detail. The room on the first floor was lovely, clean and spacious with a very comfortable bed, excellent modern bathroom and a view over the gardens. The food was excellent value. We had both breakfast and dinner in the Orangery Restaurant over the two night stay and the quality and presentation was excellent, as was the service. This hotel is a hidden gem and the Management must have a formula for selecting fantastic staff! They all deserve huge credit. For us Margaret's personal input made our stay a very special one. Christine on Reception and Amanda at Breakfast looked after us so well. We just can't fault this hotel. This is not our first visit, we have returned to it over many years and it just keeps getting better! We would highly recommend it, it's really worth a visit.

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Thank you for your kind comments. The team are thrilled

"Highs and Lows"

3
16/10/2018

This has real potential to become a 4* hotel but at the moment I can understand why it's sticking at a 3*, we booked the Sanctuary Suit for 2 nights, the rate we got for this and breakfast both mornings was more than reasonable. The room 6/10 - so for me the shower was amazing, partly the sole reason I booked this room was because of the shower pics shown, I wasn't disappointed. The bed was comfortable and a super king I believe. The down sides - the room could do with a lick of paint, many scuff marks which makes it a little tired looking, to add to this, small things that could be rectified like the blind working and handles on taps, a hairdryer in the room etc. Breakfast 6/10 - nice, enough choice, catered for veggies. The vicinity it was held within was very in keeping with the country manor theme, we were able to sit looking out over the garden with little squirrels running about. Staff - 10/10 all staff we dealt with were very friendly and no problems at all. Unfortunately whilst there on the 2nd night we had to nip down to reception as the hotel had been playing ABBA music pretty much non stop all night - it would appear our room was above the bar where the music was playing and the speakers were in the ceiling therefore it was as if we were at an ABBA concert, we just dealt with this but once it got to 10pm and had switched to rap music this we could stand no longer - abba was bad enough! We were up early the next day and needed sleep so my husband had to make x2 trips down to reception to get this situation sorted. Overall a nice hotel, would recommend the sanctuary suit but the music parts really did put a dampener on things for us.

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Thank you for your feedback

"Excellent"

5
15/10/2018

A wonderful property, close to Durham and the A1. Recently refurbished to a high standard. Warm friendly welcome. Dinner in the restaurant was excellent value, and good size portions. Breakfast, cooked to order was very good as well. The room was spacious, with a superking bed. Bathroom, shower etc very clean and well equipped. Checkout simple, and again staff were just lovely. Highly recommended. Would return any time I am in the area, very enjoyable

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Delighted to see you had a great visit

"We stayed for one night as part of a bed and breakfast trip"

4
06/10/2018

We found this hotel very comfortable and friendly. The room was good with a very comfortable four poster bed and, although the room where we had dinner was rather dim the food was very good. The staff were very welcoming and friendly and I would happily stay there again.

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Delighted you had a great stay

"Wedding venue"

4
03/10/2018

Arrived for the wedding fare for one last look as we have booked up our 2020 wedding, having visited many times we know the staff so it makes it more relaxing. On arrival we tried to book in and it appears when I booked forgot to put my surname down. I was known as Lee with nosurname. Very amusing with the reception staff and manager. The room was really nice. With parts of the building been listed the shower was quite small and a tight squeeze. The wooden beams inside the room gathered a lot of cobwebs. The bed was so comfy. We decided to eat in the tavern. The food was really nice. The atmosphere was relaxing. We also had breakfast booked. The presentation of food was really nice. Overall a very nice experience. The staff are really great. Always smiling and very professional. The staff have a good sense of humour and join in our conversation. One big happy family. Great weekend. Thank you all.

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Thanks for your great feedback. See you soon

"Return visit"

4
03/10/2018

Thought we would give Hallgarth a return visit after last year's meal problem at hotel. What l find with this hotel is the staff are one of its greatest assets, found most to be very friendly and very helpful, credit to them. Had a slight issue with room when arriving, and this was dealt with quickly and efficiently by lady on reception and operations manager to our satisfaction. Food was very nice, good quality, and presentation of it was excellent, with a high standard of service in what l think it was in a new dining area from last visit. Found room to be very peaceful overlooking gardens, so nice to relax and enjoy the quietness and fresh air.

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Great to see you had a lovely stay.

"Visiting Durham"

3
01/10/2018

Was visiting Durham and looking for a nice Hotel to stay and come upon this Hotel so i looked on there website and showed dinner,bed and breakfast offer on the Sunday 23 September so i telephone and booked, when i arrived i was very pleased . the lady on reception made us very welcome then to our room which was large with shower room,very nice. later on we went down for dinner, a young lady showed us to our table and give the set menu which was set at £16,95 for three courses. When we booked we had a £ 25 pound each so i asked Clare the waitress about this so she said we could make this up in drink which i said this was unsatisfactory . we went along with the menu which had Goats cheese tartlet for starter which i believe had been made some were else come in frozen, the Roast Beef dinner come next with two roast potatoes and vegetables, on the menu it had said creamy potatoes which we never got, the Yorkshire pudding which must have been made in the morning and reheated in the microwave was to hard we could not cut it never mind eat it ( very disappointing), we had dessert and went up stair to bed, we had a good nights sleep. Next morning we come down for breakfast and greeted by another nice lady who looked after us ,the breakfast was fantastic. the room was nicely presented with every thing you would want. It's a shame we didn't get this the night before.When checking out the receptionist had not been told about the night before so she sorted this out for us , many thanks to her and the breakfast waitress for looking after us again. I blame the manager for not checking the menu and the chef who made our visit to Durham very disappointing again,

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Thank you for your feedback

"Nice room, mixed experience at dinner"

3
22/09/2018

We stayed for a night in the cosy double which was still a nice size (if low ceilinged!) We'd been downgraded from the deluxe double so were offered a complementary meal. My partner had the steak she enjoyed, I had the veggie burger which was poor. Overall our stay was ok but for what we paid I hoped for a bit more.

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Many thanks for your feedback

"No frills"

3
21/09/2018

Visited recently for a one night stay while in the area. Room was cheap and included breakfast. Lady on reception polite and helpful. Bedroom was clean as was ensure although very small. Not much soundproofing so could hear other guests. Food mediocre and restaurant could of been cleaner. Despite all being very pleasant, staff lacked service skills. Overall, ok for the price I paid but wouldn't want to stay again.

Hallgarth07, Manager at Hallgarth Manor House, BW Signature Collection, responded to this review
Thank you for your feedback

"A lovely country house hotel"

5
20/09/2018

My wife and I stayed for two nights to allow a first time visit to Durham after watching our daughter in the Great North Run. It was lovely to enjoy a break in a quaint hotel far from the madding crowd yet only a couple of miles from the Park and Ride ( highly recommended for getting into Durham ). The room ( number 8) was very comfortable as were the beds and with lovely, creaky floorboards! Breakfast was fine as were the evening meals we had, although we were aware that on one night (Sunday), a number of guests were not happy with their meals. The staff were very friendly. We very much enjoyed our stay there.

Hallgarth07, Manager at Hallgarth Manor House, responded to this review
Delighted to see you had a lovely stay

"Excellent service fantastic food"

5
15/09/2018

Held the British Association of Removers Northern area meeting at Hallgarth Manor on 13th of September. Thanks to all the staff who were brilliant as always. Food was fantastic service was very good members and guest speakers who stayed the night said facilities service and breakfast were fantastic. Thanks again to all for making this another fantastic meeting. Kind regards Alan Hoggin of Britannia George Bernard Shaw Removals and Northern area Secretary BAR

Hallgarth07, Manager at Hallgarth Manor House, responded to this review
Delighted you had a great time. See you again soon

"Lovely hotel"

4
15/09/2018

We booked this hotel as a last minute break and were not disappointed! Close to Durham, nice, clean rooms (ours was overlooking the gardens to the back) comfy beds and I recommend the breakfast, lots of choice of fruit, cereal pastries etc as well as various cooked options!

Hallgarth07, Manager at Hallgarth Manor House, responded to this review
Thank you for your great feedback