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Best Western Hotel Durango Inn & Suites, Durango

4.0/5  - basé sur 735 notations.
21382 US Highway 160 W, 81303-6857, Durango, United States - See map

Welcome to the Best Western Durango Inn & Suites! Lodging in Durango, Colorado has never been easier when you stay with us, where the Best Western brand, hospitality and prices can't be beat. We're the closest hotel in Durango to Mesa Verde National Park, and many outdoor lovers flock to our property. Mountain biking in the area attracts people from around the country, and the Durango Mountain Resort is a favorite getaway year-round. The Snowdown Winter Festival is fun for the whole family, and the Durango Silverton Narrow Gauge Train® is just a short drive from our hotel. Skiing in the area is world-class, and our Best Western Durango Inn & Suites is a favorite for those looking for the best powder. Hotels in Durango are known for their prime location, but we believe you deserve more than good real estate. Our friendly staff members treat you like family. From the Durango Bluegrass Meltdown to the Durango Cowboy Poetry event, there's truly something for everyone nearby. Durango, Colorado is an outdoor enthusiast's paradise, and at our Durango hotel, we're proud to host travelers from around the world. Located two-thirds of a mile from historic downtown Durango, you're near the center of the action but still far enough away to enjoy peace and quiet. Enjoy a complimentary breakfast each morning with hot waffles, pastries and fruits, cereal, yogurt and our 100% Arabica coffee. Our property is on 56 acres of land, so there's plenty of space to get out and hike. Business travelers also prefer the comfort and quality of our Durango Colorado hotel. If you're in town with Mercy Regional Medical Center, Fort Lewis College, Mercury® Payment Systems or British Petroleum (BP), you'll be in good company with us. Those traveling on work enjoy our friendly staff, spacious rooms, quality amenities and easy access to the top businesses in town. Reserve your next stay at the Best Western Durango Inn & Suites today! Enjoy your stay.

Best Western

Hotel Durango Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 736 guest reviews
NOTE ISSUED
Excellent
266
Very Good
280
Average
125
Poor
36
Terrible
29
REFER TO NOTICE
Business Business
48
Couples Couples
267
Family Family
297
Friends getaway Friends getaway
54
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Our Second Stay and Will Return"

5
12/07/2018

So glad we found this motel on our previous trip to Durango. The front desk people are very accommodating and the rooms are nice and quiet. We had been looking forward to relaxing with a margarita and a little food as soon as we arrived but stepped into the restaurant at exactly 9 pm and that is their closing time. Their patio is a perfect breakfast setting and darn it, I forgot to purchase a jar of the green chili they serve!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Fret not! Send me your address and I will send you a bottle of green chili! Thank you for your review. We are delighted you enjoyed your stay. We have a terrific group of folks that work with us and we are so lucky to have each and every one of them. We appreciate your feedback but most of all we are grateful you chose us. Hope to see you again soon and safe travels.

"Pet Friendly"

5
05/07/2018

Superb stay. We stayed here on the last night of our trip. The hotel may seem a bit old, but it was evident the rooms have been updated. The biggest factor for us was that it was pet-friendly. We had a king size room with a door to the backyard. Although we usually don't stay in a suite, this time was an exception. The beds were very comfy for a good nights rest (we were tired). Breakfast had plenty of options for everyone. There is a beautiful patio next to the hot tub. Compared to other Durango hotels I have stayed at, the customer service here was best I have had. Thanks again.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh gosh! Thank you . Your review is everything we strive for. We have tried hard to maintain our older property and have been lucky to have some terrific and amazing folks work for us. We are glad you enjoyed your stay and we look forward to seeing you again in the future. Safe travels.

"Great Location"

4
25/06/2018

This place is easy to access from the road. Has a pool and Hot Tub and both were working. Breakfast was hot and there was plenty of it. Staff was friendly and helpful. Rooms were average and clean. Its a recommendation from me.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for your review. We are glad you enjoyed our breakfast which has eggs, corned beef hash, waffles, a variety of breakfast meats, yogurt, fruit, juice, muffins and cinnamon rolls. We will share your feedback with your staff. Thank you so much.

"Property Adequate but Staff Superb"

5
24/06/2018

My rating of "Excellent" derives primarily from numerous, very positive staff encounters. Property is very good location along Highway 160 (going West towards Cortez) on the outskirts of Durango. However, it is only a very short drive into the heart of Durango including the Durango & Silverton Narrow Gauge Railroad Station, shops, restaurants, etc. Our rooms (and many others) have a second door (Rear) that opens to the mountains and a lovely grassy area where children can play. Call it a large backyard. Each room has a small patio and chair in this area. Sleeping area is large with two queen beds in our case. Bathroom size is also quite acceptable. All areas (sleeping and common) clean and well maintained. Swimming pool was outdoors and we did utilize. Towels available in that area. Hot Tub was covered and out of service. Parking more than adequate. Breakfast at most chain hotels is simple at best. I would rate breakfast here as well above average. Great selection, clean, well stocked. Rotational items form day to day (we stayed three) such as bacon one day, then sausage, then ham. Green Chile sauce (oh so lovely). Reasonably stocked "mini shop" adjacent to front desk for snacks, drinks and simple meds...... I shall finish with the best qualities of this property - and that is staff. Front Desk (Brian, Meg and others ) absolutely friendly, professional and helpful. All the ladies in breakfast are also friendly and helpful. Nice outdoor seating also available btw. Housekeeping also good. So many staff went out of their way to be helpful and make us feel welcome. Brian deserves a special shout out. Keep up the great attitude.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
WOW! Thank you for the review. Our staff was so excited to see your feedback. They appreciate being recognized for their hard work and dedication. But most of all, thank you for choosing us. We hope to see you again soon.

"Very good location, good value, GREAT Breakfast"

5
17/06/2018

One of the best breakfast buffet spreads ever, the green chile is classic; , and there are waffles, eggs, burritos, sausage, yogurts, full on breakfast buffet. Hotel service folks are super friendly, rooms are updated, and the location is only a mile to downtown (yes, you can walk it). Durango is not cheap, so get used to it, but this is probably the best overall value. If you stay in downtown, prepare to open your wallets and pay bigtime.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
NICE DETAILED REVIEW! We are glad you enjoyed your stay. No doubt those reading your review will find the information helpful. We look forward to seeing you again in the future and appreciate that you chose us!

"Well Presented"

4
10/06/2018

The management present the motel really well. No effort is spared. Friendly staff, pool ok, rooms have all the required amenities and are clean, wifi works well and free parking. It is a little out of a great town but has a Mexican restaurant attached. Breakfast was good with the usual fare. Would recommend Durango above Cortez.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for your review. We appreciate your business and your feedback. We hope to see you again soon.

"Convenient location."

4
06/06/2018

We had a very pleasant stay here, from the welcoming staff on our arrival, to the large and comfortable room, decent breakfast, and complementary evening beverages. It's in a great location, within walking distance of the main street, shops, and restaurants of the downtown. My only comments are in regard to the French doors that open from the room onto the atrium overlooking the pool—with the clear glass, it's impossible to have both light and privacy in the room. Frosted glass would make so much more sense, along with drapes that actually close off the light at night. Otherwise, it was a very pleasant stay.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your feedback. We appreciate your time in doing a review and will share your feedback. Safe travels!

"Exceeds all expectations "

5
05/06/2018

I'm here for a week working. Our crew came to the Best Western having stayed in many hotels every year. When I walked into the room I was amazed, almost awestruck. First, let me say the staff if friendly, they go out of the way to make your stay great. Second, the WiFi is very good, WiFi is why we left the other hotel. The first room I was in was two Queens, it was a nice room, comfortable, clean, and with a comfortable bed. Then I had to change rooms because the double queen was booked. Here are photos of the suite! This was unexpected, it is far above what you'd expect for a Best Western!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
We appreciate your feedback Jim and are so happy you are here. Please, if there is anything we can do to make your stay more comfortable, please let us know. We appreciate you and your business.

"Best Western In Durango"

5
29/05/2018

We had a pleasant stay at the Best Western in Durango. Just wish we would have had more time to relax next to the pool before the sun went down. Staff were friendly, even the ones we encountered outside. Quick check in and check out with friendly staff. Wish there would have been a restaurant guide for local restaurants.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for taking the time to do a review. We are so happy you had a delightful time and we look forward to seeing you again soon! Safe travels.

"Motorcycle trup through the Rockies"

1
23/05/2018

This was our first stop on a five day motorcycle trip through the Rockies. Had a great stay at the Best Western Hotel; this is a very nice hotel; very clean rooms with a decent Mexican restaurant attached.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. We appreciate your glowing remarks although your bubble rating suggests that you had a horrible stay. We sincerely hope that was a mistake. If there were challenges you did not voice we sincerely hope you will reach out to us and let us know what we can do better.

"Warm and comfortable room"

4
17/05/2018

Our one night stay was very pleasant. Front desk very friendly and helpful. A very delicious breakfast followed a peaceful night's sleep. We will stay here again on our next visit. The location is ideal, close to downtown Durango and nestled in the beautiful mountains .

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh thank you for the review. We appreciate your feedback and hope you will return when in the area. We are grateful for your business and for you. Safe travels.

"Good for dog travelers"

4
09/05/2018

Excellent, large suites available on first floor with front door and back door to a yard area. Staff was efficient, friendly and the fastest I've ever worked with in checking us in. Bathroom is a little small so I bumped my elbow on the counter once, but I adjusted. Ants were in our room, which is something that just happens (prefer ants to pesticides) so keep food sealed. Convenient to downtown. Older beds and decor. Thankful for Best Western dog-friendly hotels.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. We appreciate the details but so sorry about the ants. We will address this immediately, We are thrilled to hear we were fast and efficient. We are grateful for you and look forward to seeing you again soon!

"Really good Best western"

5
06/05/2018

We were booked in here for 2nights and we liked the hotel so much we stayed for 3. The staff were the best , nothing was too much trouble. Kayla in the dining room at breakfast never stopped for the whole service constantly refilling items as it was very busy. Reception staff were exceptional, always patient and friendly. Our room was large and quiet. We had a great stay.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for your review and your time and effort in providing such detail. We are thrilled you enjoyed your stay and we look forward to seeing you again in the future. Thank you for recognizing Kayla. She is a hard worker and we are so lucky to have her. She will be thrilled to see her name on TripAdvisor.

"Great motel for the money and quailty of stay."

4
04/05/2018

This was a great motel for the price, we had our dogs with us and they have a dog walk and provided bags. The staff is very friendly and very helpful. Breakfast is great and location is central for all the things you might want to do in the area.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay. We hope to see you again soon!

"Great hotel"

5
02/05/2018

The staff is very accommodating and friendly. Checking in with 12 people, they offered wine to the weary travelers. That would mellow out the grumpiest guest. The lobby is very nice. The rooms are clean with comfy beds. The breakfast outstanding. We were in a van so had to walk to city center but it only took less than 15 minutes. Stay here for sure!!!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Gosh, thank you for the sweet review. We have a terrific staff that we are so thankful for. We appreciate you taking the time to share with others and indeed, we always have wine for the asking! We hope to see you again and we really enjoyed being of service to you and your group. Safe travels and we hope to see you all again!

"Class Trip"

5
28/04/2018

Excellent customer service -- Upgraded my room (without even asking me) Clean rooms, good wifi, great breakfast options -- quick checkout. This is and has always been a great value. I highly recommend Best Western Durango Inn to anyone who visits the area.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for taking the time to do a review. We appreciate your feedback but most of all, we appreciate your choosing us. We hope to see you soon and in the meantime, safe travels.

"Great place at reasonable rate"

5
19/04/2018

Very friendly and attentive staff, clean comfortable room, minor issues attended to appropriately (slow drain in tub), nice option to sit out in back in the morning and look at the mountain and birds.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh I love that you enjoyed our spacious and wildlife filled backyard. Some guests miss this during their stay and we are glad you got the full effect. Thanks for recognizing the staff and their hard work. We hope to see you again soon.

"Good value!!"

5
06/04/2018

We stayed at the Best Western for two nights. We thought it was an excellent hotel. The staff, Meg, Amy, Kayla, Brian and Scott were very accommodating and helpful. The breakfast was excellent, the rooms were clean and comfortable. Laundry facilities were appreciated in that we had been on the road for a couple of weeks. We would definitely stay there again.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for your review. We appreciate your recognition of our staff as they work so hard. They love being recognized. We are so happy that you enjoyed your stay and thank you so much for your business. We are grateful you chose our Inn!

"GORGEOUS ROOMS + Excellent Location."

5
27/03/2018

First time in Durango. Located only 1 mile from Old Durango and the room was gorgeous! Excellent rates and one of the most comfy beds I've slept in at a Best Western. Check in and Check out were a breeze and both Gentleman showed great hospitality and excellent customer service! Will be back, no doubt!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh we are so happy you enjoyed your stay. We appreciate your taking the time to send feedback and thank you for calling out the employees. We are so lucky to have them and they work hard and are dedicated to our guests. We hope to see you soon but most of all, thank you for choosing us.

"Exactly what was needed after a long day"

5
17/03/2018

We traveled a long way from Utah and didn't want to drive at night for too long. Being a rewards member we knew that our trio woukd lead us to a best western. The hotel was almost full but they found a room for us. We didn't get an upgrade but we we're just so grateful they had space for us. The breakfast was delish and the service of the staff was impeccable. Thank you

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for submitting a review for us. We appreciate your time but more important, we appreciate your business. We look forward to seeing you AGAIN!

"Decent Value - Friendly Staff"

3
17/02/2018

We have stayed at this property about five times over the last 10 years, most recently in June of 2017. I have always thought that it was priced fairly until recently. However, all Durango area hotels have become more "pricey" in the last few years. The rooms are always clean and the beds, carpeting, and furnishing have been updated. My only complaint about the rooms is that the toilets are still all the "round bowl" variety. I cannot understand why they have not updated those with elongated bowls, when they have done a nice job with everything else. The staff is always most help[ful, and the hot breakfasts are very nice.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review and suggestions. We appreciate your feedback and indeed have been working on updates. We spent much time and thought determining our remodel priorities that would have the most guest impact and determined that toilet replacement should come after the granite countertops, carpet, ( most rooms) , beds, new furniture, replacement of all bathroom tile and showers, brand new air conditioners and artwork. Next is a new hot tub, new sofa sleepers, and finally toilet.( In the next few years hopefully! ) Indeed, Durango can be expensive but know that our pricing represents the best value in years. As you mentioned we are clean and friendly AND at a great value especially including a full breakfast. Most properties in Durango are anywhere from $20.00 to $100.00 higher in nightly cost. We look forward to seeing you again at the Best Western Durango Inn and Suites located on US HWY 160 W....( the road towards Mesa Verde!!!)

"The Best Western "

5
13/02/2018

This is a great property to stay at, be sure to book a suite with access to the courtyard and fire pit. The evening concierge, Issac is very helpful with getting you settled with your evening plan, Aspen will get you hooked up with your morning cardio and Ben will see to all other details. I cant imagine staying anywhere else. This is the best place to stay any time of year.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh I love your review! Thank you for your time and effort to submit. I have to say that the staff really enjoys seeing their name on TripAdvisor. It is the best reward for good service for them. ( Aspen included!) Thank you and we will look forward to seeing you again.

"A Great Stop on Our Mini-vacation!"

4
13/01/2018

Isaac was working the front desk when we checked in. He helped us determine that it would be better for us to take advantage of a special running this month that allowed us to get the room for only 10,000 points than to pay for the room using a $20 savings card that I had already earned. He told us about a full free breakfast available in the morning and checked us into a nice room. The sleeping room itself was a basic room, adequately furnished, and squeaky clean. There was a very nice flat screen TV, a small refrigerator, and plenty of outlets (including two on the desk lamp) for all of our electronic devices. I was also impressed with the condition of the bathroom; the modern tile decoration and upgraded faucets and shower head. The full breakfast exceeded our expectations. The biscuits and gravy, scrambled eggs, and sausage links were delicious! As luck would have it, after spending the day at Mesa Verde and The Four Corners area, we ended up back in Durango and checked back in to the Best Western Durango Inn & Suites for another night. Isaac welcomed us like long-lost relatives and gave us the same room we had before. I'll post this tonight before going to bed, but we are looking forward to trying the waffles tomorrow!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your detailed review. Those shopping in Durango for lodging will no doubt find your input valuable and the details are terrific. Most of all, thank you for your business and for recognizing Isaac He is a terrific employee and we are lucky to have him. You have no idea how much our staff appreciates seeing their names on Social Media. He will be thrilled at your recognition.

"Great home away from home"

5
03/01/2018

Clean rooms. Comfortable beds. Quiet for sound sleep. Very good buffet breakfast and internet. Nice outdoor hot tub and pool (pool for summer). The staff truly cares about its guests being satisfied. Only 1-2 miles from downtown.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Cannot tell you thank you enough....

"Polar Express"

5
02/01/2018

We stayed here while we were in town for the polar express. It was inexpensive and comfortable for our family! The breakfast was better than any continental breakfast I've ever had. We would definitely stay here again!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
We are so glad you enjoyed breakfast. We represent a great value option, not cookie cutter, but clean and friendly. Thanks for noting the breakfast and we hope to see you again soon!

"Hidden Gem"

5
02/01/2018

We've stayed at this hotel twice. It's always less expensive than the surrounding hotels, the rooms are really nice and the bed is super comfy! It's close to Main St. and is very conveniently located. I would definitely recommend it and will be staying at this location when we're in town next time.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
We get terrific comments on our beds. We are thrilled it was perfect for you. Not to hard...not too soft. We are not the newest or fanciest but we have a lot of character and are clean and friendly AND a good value as you know! We look forward to seeing you again in the future. Thank you for the review.

"Dog-(and people)-Friendly"

4
02/01/2018

We were very happy with the service and room provided. Our dog was very happy, too. There was a nice open area behind the hotel with tennis balls provided and a convenient clean-up station for our dog. He was able to run around and enjoy the space.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh! We are so happy that you enjoyed your stay and your four legged friend had such a terrific time. We look forward to seeing you again in the future.

"Durango in December"

5
30/12/2017

This recently up dated property has a great location. The rooms are nice and quiet. Staff is very helpful and professional. I will stay here again and recommend this property to everyone who wants to enjoy Durango Colorado.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for choosing us! It was a pleasure having you here and thank you for sharing your review. We look forward to seeing more of you!!!

"FAMILY VACATION IN DURANGO"

4
25/12/2017

The Best Western Inn & Suites, Durango, is a great value for a family travelling on a budget. Very nice breakfast buffet and the rooms are clean and well-appointed with the comforts of home. The internet service was easy to connect and came in very handy.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you! We appreciate your review. We are glad you enjoyed our Inn. We hope you had the opportunity to enjoy our hot chocolate bar, complimentary wine, and cookie decorating. Our housekeeping staff works hard to keep everything spiffy and we have been 100% focused on doing breakfast things that appeal more to our guests. If there is anything we need to know or additional feedback you have, please do let us know. Hope to see you again soon!

"An Older Hotel , but well kept up , no problems!"

4
24/12/2017

No problems Best Western stay , room was decent , but you could tell it was built a while ago! Had a fan in the closet , so I used it , Thanks! Didn't wait for breakfast because it wasn't to be ready till 6;30 , and we were ready to go by 5 .. But coffee was ready and good

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Well thank you so much for taking the time to do a review. Indeed, we are older and so much appreciate that you recognized that we try hard to keep things up. We are so thankful you chose us and wish you could have joined us for breakfast. We have Durango Coffee Roasters Coffee, Honeyville Honey, and Durango Diner Green Chili in addition to over 25 hot and cold items. Hope to see you again soon.

"Durango bw"

4
21/12/2017

Very good comfortable accommodation for family and pets. Several safe areas to exercise pets with pet cleanup materials. Exercise areas maintained clean and manicured . Check in checkout very quick, great tasty breakfast early .

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Super happy you had a great stay. And glad your four legged friend had a fun time too. Hope to see you again soon.

"Best Western Upgrade"

4
18/12/2017

Upgraded to suite which was very good. Suite had back door which led to a large grass yard. Beds were comfortable, staff were friendly, and room was clean. Walked from the hotel to downtown Durango to stretch our legs and to check to see if we should walk or drive to the rail station in the morning. Sidewalks for a good distance however, estimated walk to the station over a mile so we drove. Breakfast was ok, not great, due to what appeared to be an issue of keeping up with consumption due to just numbers of people. Breakfast area very crowded which was probably due to what appeared to be two girls golf teams also staying at the Best Western.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your feedback. We love that you pointed out the suites. If you are a Best Western Rewards member you get upgraded for free WHEN AVAILABLE! If not, the small additional charge is worth having the extra space, and a microwave. The back door is really nice, too, if you have a pet. (The standard rooms do not have microwaves.) We are glad to hear you walked to town. Some folks find it too far but it is less than 3/4 mile and as you know, there is sidewalk all the way. Very refreshing. I am sorry about the breakfast. It is so difficult for us to control when folks come for breakfast and hard to anticipate how much each person will take. Can you believe some folks take as many as 12 sausage patties at a time??!! YIKES! Our best advice to all is COME EARLY! We have added some items since your stay and hope you will come back and see us again. Thank you for your review and the opportunity to respond.

"A little slice of heaven on earth!"

5
13/12/2017

My husband and I were traveling for business with his crew. Since we were going to be staying for a month we needed a larger living area so we went searching and found this Amazing hotel. I just want to thank Brian for giving us a tour of the room's and relaying our requests to Amy and Scott (the owners) They went above and beyond for us and our crew. A special Big Thanks to Amy for making sure the guy's had coffee and an excellent breakfast to start their day. Thanks to Mike for bringing us an extra chair and table so we could sit together and enjoy their Beautiful property. We sure enjoyed seeing the family of deer out there. It was so peaceful. We honestly didn't want to leave. Also, the room's were amazing! They had plenty of towel's and the bed was great! All of their staff was exceptional at customer service. A special thanks to Brian and Mikki (the girl behind the desk) LoL. We just want to say thank you Amy and Scott for all you did for us and for making us feel so at home and for all your kindness. We sure hope we get another chance to stay there again. We truly enjoyed your hotel. Mr.& Mrs.Corey with GroundLoop Solutions

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
It was a true pleasure welcoming you to our Best Western family and being your home away from home. It was a delight getting you know you and "the crew". The best part of what we do is the amazing folks we get to meet that enrich our lives. Thank you for taking the time to do a review and recognize the staff. You have no idea how much they appreciate seeing their names on TripAdvisor. But most of all , thank you for choosing us. We are not only grateful for your business but your friendship as well. Happy Holidays and we hope to see you again soon.

"Great place to stay"

5
10/12/2017

The staff was very helpful and friendly. Making sure I knew I could have cookies and hot coco when I arrived. They were friendly every time in interacted with any of the staff. I will stay there again.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
We are so happy you enjoyed your stay and the hot cocoa and cookies! We do cookie decorating every weekend along with a hot chocolate bar! YUM! We cannot wait to see you again and THANK YOU for choosing us!

"Still GREAT!!!!"

5
05/12/2017

Been meaning to write this for awhile....I always stay here when in Durango, especially in the winter months. Summer rates in Durango are pretty expensive, but this is my place to go.... New staff so I was a bit apprehensive, but still the great customer service. ... They upgraded me to a suite again since I'm a BW platinum member. ... love the suites, comfortable, roomy, and always super clean. The housekeepers are always super friendly... The back door is especially appreciated when you have a pet... my dog loves it here also. When we drive up, he knows we are there. ..tail wagging, and whinny... Love the breakfast. Lots to choose from and great new breakfast girl.... Definitely will be back soon.....

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you Mountain Gal! We really appreciate your review and are thrilled you enjoy your stays. If there is EVER anything we can do to make your stay more comfortable, I hope you will not hesitate for a moment to let me, or one of our staff know. In the meantime, safe travels and know that we are grateful you have chosen us.

"OK for a one or two night stay"

3
22/11/2017

Reasonable location, 5 mins drive to the city. Rooms were small & a little dated, but very clean & tidy so quite acceptable for a 1 or 2 night stay. Breakfast was included & was a good average. The staff were friendly & helpful. Plenty of car parking.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
So glad you had a nice stay. We appreciate your feedback. Yes have smaller rooms that are our best value and bigger rooms as well that give some extra space for a few extra dollars. We are clean and friendly and glad you enjoyed. Hope to see you again soon.

"Excellent staff"

4
06/11/2017

The owners and staff at this hotel are incredible and go out of their way to help. The owners have been making great upgrades to the establishment and overall stay experience. Great place to stay when you are in South West Colorado.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh my! Thank you for your review. We are thrilled you enjoyed your stay and we look forward to seeing you again in the future. As always, if there is something we need to improve, please let us know. Thank you so much for your review.

"Very Nice Best Western in Durango, CO"

5
03/11/2017

We were treated to an upgraded room which was a 2 room suite with a King bed which was exceptionally nice. The bed was very comfortable as was the extra TV room which allowed my husband & I to watch different programs that night. We also felt the breakfast was very nice with a good selection of hot food items. We definitely would stay here again on our way through Durango, CO.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. We are thrilled you enjoyed your complimentary upgrade and found our bed so comfy. We are trying some new things with breakfast so we are excited to hear it is being received well. We look forward to seeing you again.

"Dated but dutiful."

3
02/11/2017

This hotel is on the outskirts of the town of Durango, but an easy drive or pleasant walk in. The property is set next to a busy road but fortunately the bedroom is @ the back of the suite we had. There was a plumbing issue in the first suite but we were promptly moved to another suite. This is an older property with no elevator, there have been some updates but not a complete renovation. The beds were comfortable providing a decent rest which is always a positive while on a road trip.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Love the title! Thank you for your feedback and your great descriptions of the suites. We appreciate your feedback and look forward to seeing you again in the future.

"Quiet Mountain Hotel"

5
30/10/2017

This was our 2nd time staying here, and both visits were AWESOME! Staff was awesome, rooms were nice, very clean, hot tub was great, breakfast is standard, and good. It is not right in Downtown, but that is nice to be away from the craziness!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Awwww...thank you! WE are glad you had a terrific visit. Really appreciate your review and hope to see you again soon. We take a lot of time and love and care into what we do so thank you very much for recognizing our efforts. Your business is appreciated and we look forward to seeing you again in the future!

"Dog friendly hotel"

4
29/10/2017

This hotel is an excellent selection if you have a dog. Behind the hotel is an excellent pet area which my dog loves. The location to downtown Durango and its price are very good. The "hot tub" is a bit dated but works fine.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
We are glad you enjoyed your stay and that your four legged friend enjoyed as well. The suites, for a little extra cash, give you extra space, and access to the 56 acres of beautiful woods and wildlife. We are thankful for your business and look forward to seeing you again soon.

"Vacation"

4
28/10/2017

Large room was very nice. Separate bedroom. TV was a little small. Room had views of yard. We rode the Durango & Silverton train. Suggest earlier in October or May for better colors. The breakfast was adequate and about the same as other hotels.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your comments. We are grateful that you took the time to do a review and hope to see you again soon. Thank you most of all for choosing us.

"Best Of The Best"

5
27/10/2017

We very much enjoyed our stay and will be back again! Bryan was extremely helpful in every way. We travel with a small service dog and it was so refreshing to be made to feel extremely welcome. The suite was extremely clean and comfortable. I would recommend this hotel to anyone coming to Durango.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for the feedback and for recognizing Brian. He is a terrific asset to our organization and there is no greater way to show your appreciation than mentioning them in social media! We will share your comments with him. We appreciate that you took note of our dog friendly environment and look forward to seeing you again!

"Great Place to Stay"

5
23/10/2017

Best Western in Durango was a great place to stay while we were in Durango to ride the Durango and Silverton Narrow Gauge Rail Road, (that ride was a little rough to say the least). The hotel provide a great bead, a satisfying breakfast and an excellent wi-fi service. Next time we're in Durango BW will be in our plans. The hotel management was great and friendly with prompt attention to any issue.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Great to hear you had a terrific stay. We will look forward to seeing you again in the future and know that most of all we thank you for choosing us!

"Best Western Durango, CO."

5
20/10/2017

One of the best, Best Westerns, we've stayed at for two nights. More of a HOMEY feeling, rather than a hotel feel! Beds are big and comfortable. Having access to a dog walk area, right out the back door was super convenient and pleasant with the size and the nature surrounding the area! We do our best to find a Best Western to stay at, but there are some that aren't pet-friendly.... :(

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
WE HOPE TO BE YOUR HOME AWAY FROM HOME! We are so glad you enjoyed your stay and look forward to seeing you again soon. Appreciate the review but most of all appreciate you choosing us. Thank you!

"Wonderful Stay in Durango"

5
15/10/2017

I would highly recommend this hotel. The rooms were large and comfortable. The staff was extremely helpful and friendly. The wine happy hour gives you a chance to meet your fellow travelers. Overall a great place to stay. I would highly recommend it!

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
We are so happy you enjoyed your stay. Thank you for your review but most of all thank you for your business. We appreciate you choosing us!

"Quiet Bedroom in Suites"

4
12/10/2017

We chose this Inn partially for its proximity to the train depot. We also decided to go with a suite after reading some reviews about the small-sized rooms and the cost was not much more. We were very pleased. The bedroom is at the back of the suite and thus very quiet through the night. A sleeping room at the front might be rather noisy due to the busy highway passing by. The king-sized bed was very comfortable but this Inn, unfortunately in our opinion, does use those small-sized pillows that for whatever strange reason have become popular with many hotels. The breakfast food was so-so but it looked like the outdoor patio would be delightful on warmer mornings.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review and we are thrilled that you enjoyed your stay. We agree with you that for the extra little bit in room rate, the suites are worth the extra room. Great point! We appreciate your feedback and hope to see you in the future.

"very helpful front desk"

5
11/10/2017

We stayed here before and this is why we decided to come back. The staff was very helpful. My wife left her makeup mirror in the room so I called from our next stop and the clerk found the mirror and mailed it to our next stop. they have a large grassy area behind our room.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
We are so glad you enjoyed your stay and that we were able to return your belongings to you! Thank you for choosing us and we look forward to seeing you again soon.

"Perfect Hotel For Train Riders"

5
02/10/2017

It's a easy, less than 5 minute, walk to the train station and equally convenient to shops and restaurants in town. The hotel itself is very nice, quiet, clean and comfortable. The staff, particularly the gal at check-in, are GREAT! As are the free cocktails and hot breakfast. We will definitely stay here again.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
We are so happy you enjoyed your stay and hope to see you again soon. We will share your feedback with our employees who work hard at what they do. Thank you for choosing us and safe travels.

"Try to find it!"

4
02/10/2017

Nice hotel but the inside-out was a bit quirky. Tucked away in a corner of town. Staff and breakfast was great. Good accommodations, clean and neat. The lobby was odd but so was the lay-out. Very good customer service.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
WOW! Love your description. Glad you enjoyed it and we hope to see you again soon!

"Nice staff, room was tight"

3
30/09/2017

I would say this is an older hotel and it sits close to a busy road. The traffic was much lighter at night and did not disturb my sleep. The 2 queen room had updated decor. The room was small and the bathroom was very small . If we were to stay at this location again, I would book a suite with more space. The location was close to the historic downtown area and we ate dinner there. The staff were friendly and helpful.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Terrific input. The value priced rooms are small but a great value for a quick overnight. If you are staying for more than one night, or have more than a person or two, the few extra dollars for a suite room is well worth the extra. Hope to see you again soon.

"Good property. Restful."

4
30/09/2017

Older property but well maintained. Staff excellent. Bed comfortable. Wish BW used bigger pillows. Amenities OK. 2 night stay: didn't clean my room in between, but not a problem for me. Breakfast was excellent with wide variety and good products. Southwest items featured and very tasty. Overall good experience and significantly cheaper than other Durango accommodations.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for the feedback. We will BW would allow bigger pillows too! We will work on it....we position ourselves as a good value among the new and fancy and the old and tired. We hope you enjoyed the character of the back courtyard and enjoyed a happy hour wine as well. Thank you for your review and we look forward to seeing you again in the future.

"Good Hotel"

4
29/09/2017

Nice hotel, good bedding. Plenty of parking. Nice breakfast spread. Close to the center of town. Restaurants and stores are easily accessible. Despite the nearness of a busy road, the traffic did not interrupt our sleep.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
YEAH! Glad all as quiet and you enjoyed your stay. Come and see us again soon!

"Met Needs and Good Breakfast"

4
24/09/2017

We stayed here for a couple nights while attending an event with family. The staff was very friendly and even gave us snacks when we checked in since we were Best Western Loyalty Members (I had forgot that I registered for that, but they knew). The room was comfortable and the bathroom was recently updated. The breakfast was filling and had a variety of choices. It got crowed, but there was a patio option and the weather was nice. The parking lot was crazy full when we got to returned to the room at about 10 pm. We had quite a walk to our room. It was a bit annoying that big trucks were allowed to take five or six spaces instead of having to park appropriately (maybe on the street). Other than the parking situation, we enjoyed our stay.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Yeah! So glad you enjoyed your stay. Thank you for the feedback. Indeed on busy nights, our driver friends should park next door. Great idea. I will give them that feedback...we look forward to seeing you again soon and thank you for the review.

"Good place to stay in Durango"

4
20/09/2017

Well located. Nice pool. Friendly check in staff. A nice touch is the complementary wine served until 18:00. Its on the main road out of Durango so there is some traffic noise. Room clean and well equipped. Breakfast very good, which can be eaten outside on a patio area. The place is well set up for visitors with dogs with an area out the back set aside.

"Good stay"

4
18/09/2017

It was a clean, quiet, friendly hotel. That's all we wanted, and it met those criteria very well. We were touring the scenic routes from Durango to Telluride, Ouray and Silverton. Loved this location. Durango makes a good base to tour from.

"Nice clean rooms -- great staff"

4
17/09/2017

This hotel is very quiet. The breakfast is above average and well stocked. the room cleaning staff does a great job every day and each day you stay the room looks like it was your first night there. Rooms include free WIFI, breakfast and an outdoor pool and hot tub.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. We are thrilled you enjoyed your stay. We appreciate your choosing us and look forward to your joining us again.

"Excellent Dog Friendly Hotel"

4
13/09/2017

This is not a brand new hotel but is a great hotel for a modest price. Not the fanciest hotel in Durango but not at all the most expensive either. This pet-friendly hotel will save you some money if you are not allergic to animals. Many second floor rooms have a back-yard private balcony which is very nice (although there is no elevator). Many of the lower level rooms have a back-yard patio, ideal for taking your dog out to the designated "doggie-doodle area". I did not travel with a pet but there were no animal odors, no hair or any other pet related scents in my room. If you are allergic to animals, then it is best to choose one of the other Best Western Hotels in town. Breakfast was very good but no biscuits and gravy. The ham, scrambled eggs and waffles were excellent however. Also the normal cereal, hot oatmeal, milk, juices, fruits, muffins, sweet rolls, etc. The hot tub is a hot tub with minimal flow. It is not a power jet Jacuzzi but it is large and deep. It is also located in the back yard for nice scenery with a secure fence around it. Very warm. The hot tub area could use some minor maintenance however. There is also a very nice outdoor deck next to the hot tub which many people like to use. Very nice. I did not use the pool but it looked nice. The pool is located outdoors at the opposite end of the hotel. All hotel staff is excellent. Maid service was excellent. Very good room cleaning throughout the week. Please remember to tip the maids and the breakfast girl. They work hard and make a living off of the tips we leave. A few dollars every day makes a big difference in the lives of their families.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
WE LOVE LOVE LOVE your review. You nailed it! This is exactly how we would describe ourselves and add in a little character! We appreciate your detailed review and cannot wait to see you again!

"Good Visit"

5
13/09/2017

My husband and I visited the beautiful southwest this past week. We had occasion to visit Durango, CO, in our travels, and we found this Best Western to be a very nice place to stay. This stay only served to enhance our visit to a beautiful area!

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Cannot wait to see you again!

"Great value"

4
10/09/2017

Really good staff, check in and check out. Rooms were clean and fresh. Quality of breakfast was exceptional as was the breakfast attendant. Tables were wiped, choices refreshed. A lot of people had a good breakfast experience in a small room. The hotel is an older building that has been updated. This means bathrooms are small. The mattress in this room was not the best. That can easily be fixed. Overall, a good value because of the price and the staff.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Oh dear! Thank you for your input on the mattress. We will check into that. I was not aware we had any beds that were sagging. We are thrilled you enjoyed your stay and look forward to seeing you again soon. By the way, our staff love it when they get recognized. They work hard and we are lucky to have them so THANK YOU!

"Great place to stay with dogs"

5
08/09/2017

This BW Plus has comfortable sleeping rooms with great outdoor space for dogs. The front desk staff are very helpful "tour guides." Outdoor seating for breakfast is good, especially since indoor breakfast room is small. Manager serves complimentary wine each evening from 4-6 PM.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
We are glad you enjoyed your stay. We are thrilled you were able to enjoy the back patio and that your 4 legged friend enjoyed as well. We serve wine in the summer season so we hope to see you back again! Thank you for choosing us !

"Best service ever"

5
04/09/2017

We arrived on a busy Labor Day weekend and got the last room available, a smoking room, which we didn't want. Brian bent over backwards to get us a much better room for the next night, and he upgraded us to a suite.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
You have no idea how excited Brian will be to see his name in lights! We are glad you enjoyed your stay once we got you out of the last room available....a smoking room.....Hope to see you again soon.

"Fall trip 2017"

4
02/09/2017

We had one night in Durango and had not made any reservations, but found this place online and it was a lot cheaper than other hotels. We were very satisfied with our stay. Staff was very nice and helpful. We really enjoyed the patio area, very quiet and had beautiful flowers. It was very nice after a busy day. We would stay here again.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
We HOPE you will stay with us again. We look forward to seeing you and thank you for choosing us. We love that you appreciated our outdoor area. That is unique to all Durango and we are so glad you enjoyed. Safe travels.

"Clean and comfortable"

5
02/09/2017

We enjoyed our stay here and found the rooms to be quite large and well appointed. It is located within a short driving distance to Old Town and many restaurants. There was complimentary wine in the afternoon and the breakfast setting was well done. I would stay here again no problem.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
THANK YOU! We know you have a lot of choices in Durango and thank you for choosing us. We are glad you enjoyed the suites. They are just a few dollars more but worth the extra space. We are glad you enjoyed your wine and appreciated our character and charm. Safe travels!

"Amenities of a 3-star in a 2.5-star!"

4
01/09/2017

Great location just a short distance from the Durango-Silverton train. Very nice amenities including a hot free breakfast. The hotel is older but fixed up as nice as possible considering the size of the rooms which are on the small side. If the rooms were bigger, it would be a 3-star.

"Close in and lower cost than others"

4
01/09/2017

Main attraction in Durango is the train ride to Silverton, CO so no need to stay long term. 2 nights is adequate and as there is not much more to do. Suggest you have dinner at Ken and Sue's right in the heart of downtown Durango. I've been there twice and can rate it as excellent.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for taking the time to do a review. We are thrilled you enjoyed your stay. Safe and happy travels.

":0)"

5
30/08/2017

Great place to stay at a reasonable price. The staff was great, the rooms were clean and spacious. Pool area was very nice. Breakfast was average for this class of motel . One restaurant next door otherwise a long walk or short drive.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
AWESOME! Glad you enjoyed your stay. We hope to see you again soon. Safe travels.

"Fantastic Best Western"

5
30/08/2017

This Best Western was wonderful in every way. The landscaping outside was beautiful with lovely flowers and the rooms were gorgeous. It's also located very close to Historic Dorango. I would recommend it to anyone without hesitation.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
THANK YOU FOR YOUR REVIEW but most of all thank you for choosing us. We appreciate your business and look forward to seeing you again in the future. Safe travels.

"Perfectly Good--Seemed a Bit Dated"

3
28/08/2017

Very convenient location. Tiny bathroom sink area and bath/toilet. Service was nice and helpful. Just not one of BW's best. However, the breakfast was a nice touch with green chili for my eggs. Okay, I am spoiled for new hotels, and that's not their fault.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for the review. Nope...we are not the newest or fanciest but we have a lot of character, a good value and a staff with a lot of heart. We appreciate your business more than you can know and hope to see you again sometime soon!

"Durango"

5
26/08/2017

Convenient location on highway 160 west. Easy access to Mesa Verde, train and downtown. Helpful desk personnel, laundry, easy parking, economical.comfortable full service rooms. Complete breakfast with eggs cooked to order,

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
We are thrilled you enjoyed your stay. We love all the details you pointed out and look forward to seeing you again soon. BUT most important, thank you for choosing to stay with us. Safe travels and we hope to see you soon.

"One of the best stays of the whole trip!"

5
26/08/2017

Selected due to location, we pulled right in and nabbed a room because we were too tired to go much further. And it turned out to be a great decision. There was a front door and a back door to each room, a hot tub at one end of the property and a swimming pool at the other end, which involved a little travel in wet suits, but worked out great. They also had a well maintained computer for visitor use and wine in the afternoons, and you know what? It was actually GOOD wine. Breakfast next morning was adequate hotel fare, served by a wonderful funny friendly lady. In all our exchanges with them, we came to feel that this was a place where the operators actually cared about the service and the image and was an excellent decision for us to stop there. Not sure we ever will be, but if we are back in Durango, we will probably stop there again.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
HA! You make me giggle. I love your review and the " GOOD WINE!" Guests love taking their wine out on the back deck and enjoying the peace and quiet along with the wildlife and breeze. And just so you know the operators DO CARE! We love what we do and put a lot of thought, and love into building its character making sure we are clean and friendly. We appreciate your taking the time to do a review but most of all THANK YOU FOR CHOOSING US.

"Very good hotel and competent staff"

4
24/08/2017

Hotel near downtown with an easy access from different highways. Comfortable beds, clean and adequate bathroom, good complimentary breakfast, nice swimming pool and (somehow surprisingly) good noise insulation. Competent staff. The information they provide is accurate and meets the needs of the clients. Very easy reservation process and checking out. And, above all, honest: thanks again for finding and send the wallet I silly forgot in your hotel.

"A good nights sleep at a good value"

5
24/08/2017

When I arrived I was concerned about noise because the hotel is right on the main highway thru Durango. However the rooms are suites, and surprisingly large, with back doors and balcony/terraces overlooking green space. From the "living room" one could hear the highway, but it was well insulated. Moving to the back of the suite, there was a dressing area and bathroom, then in the back was the very comfortable and large bedroom. Very quiet and peaceful. It was really like a small one-bedroom apartment. A very nice place to stay, highly recommended.

"Great rooms! Great Hottub!"

5
22/08/2017

Very comfortable beds. You can tell that the owners care about both the form and function of the rooms. Love that there are so many windows! In the bedroom, the sink room, and the bathroom! Great ventilation. Wonderful hot breakfast. Super hottub. Love that it is pet-friendly with huge grassy area far from road.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for the review. We are glad you had a terrific stay and we look forward to seeing you again. We work tirelessly and are thrilled that you enjoyed. We look forward to seeing you again but most of all, thank you for choosing us.

"Far below expectations"

2
21/08/2017

It's a sad day when you report maintenance issues and they actually don't get taken care of and then the front desk staff doesn't seem to care other than to nod and say "well I wrote it down." Will not stay here again. Not even close to worth the summer rates I paid.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Yep....not acceptable. So sorry. I did respond to you on your other reviews and we did make an adjustment to your bill. Your maintenance issues should have been addressed and I am sorry your issues were not resolved at the desk either. We will work on that training issue. We sincerely hope you will give us another chance.

"Durango Best Western Inn and Suites"

4
21/08/2017

Good hotel, mostly quiet, comfortable bed necessary amenities. Close to downtown without being in the crowd. Provided the basic grain based breakfast with some other options like yogurt, banana apple, scrambled or egg patty. Second day went downtown to the lone spur cafe a truly exceptional breakfast experience.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Glad you had a nice stay. We hope to see you again soon. Thank you for your review but most of all, thank you for choosing us.

"3 days in Durango "

4
12/08/2017

This hotel has been a nice experience. Clean with spacious rooms and nice staff. The breakfast is good and It is located 15 min walking from Durango downtime. The Wi-Fi is excellent and they Have a quite small hot tub and swimming pool.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for your feedback. It was a pleasure having you here and hope to see you again soon. We appreciate your taking the time to submit a review but most of all, thank you for choosing us.

"Clean"

3
11/08/2017

If you want a rock hard bed, this is your place. It was clean. The bathroom counter is very small. It seems they have tried to up date it with paint and a granite counter top. Why would they put such a small sink counter? Only one person can get ready at a time. I'd give it 2 stars, not 3.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Oh dear ! I am sorry you did not enjoy your bed. We get great feedback on the comfortable beds. Glad you recognized our cleanliness and and hope you appreciated the great value. We have beds of all firmness so lets get you in one that more suits your firmness tastes next time. Thank you and hope to see you soon!

"wet mattress"

1
11/08/2017

staying at a hotel, {after many miles on the road..to get there)and having to sleep on a wet mattress is terrible! the maid service best check the mattress, before making the beds. There are a lot of hotels, in the area, but recognizing this issue at 12:00 midnight, to late to move.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
No way anyone should have to sleep on a wet mattress. You are right. I am sorry and as you recall we did compensate you for your inconvenience. We have an outstanding housekeeping department who, in no way would not recognize that there as a wet mattress upon changing the sheets. Upon inspecting your room upon departure it was interesting to note that the mattress literally poured water out of it when we tipped it up. Perhaps a cooler was spilled on in? Hope you will give us another shot! We are a terrific place to stay!

"A few notches BELOW Best Western standards"

2
08/08/2017

I was here with my Road Scholar group. I paid quite a lot of money (over $3,500) for my tour, and this hotel was far below the quality of the other hotels we stayed in such as Holiday Inn and Hilton Garden Inn. I was disappointed with this motel because all the many other Best Westerns I have stayed in not only in the U.S., but also in other countries, this one falls below the high standards of those establishments. Yes, this hotel was clean, but it desperately needs renovation. The floors crack when walked upon, and the place from the outside especially, looks rundown. The staff are friendly, the food is great, but....I wouldn't stay here again.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
So sorry to hear you would not stay with us again. NOPE..we are not the newest and fanciest but we are a terrific value with clean rooms, friendly staff and a bunch of folks who really care about you. We replaced all the furniture, beds, carpet, installed granite countertops, updated the window treatment, artwork, lighting, A/C units and bathroom flooring. This fall finds us replacing the showers, pullout sofa sleepers, all replace all the sink faucets. There is no other place in town to sit and and enjoy the peace and quiet of the serene 56 acres, have free wine from 4 to 6 and character of the wildlife . The tour operators of your group do a terrific job of taking care of you and hope you will recommend them to others.

"Complimentary wine and wonderful staff"

4
08/08/2017

We picked this hotel because with a Best Western, you expect a certain basic level of quality and you know what you're getting. Room was clean and quiet. This is a motel-style place, so there are people walking by your window - not really private. Things were quiet after 9 pm. Walking in to the lobby to check in, we were greeted by Isaac, who was just super-friendly and accommodating. He pointed us to the complimentary wine in carafes in the lobby, and I was sold. The breakfast hostess was also really charming and made us smile - what a great work ethic! It's the little things that matter. I would say the one thing that could be improved were the towels. Very thin and very scratchy! A good stop for any Colorado road trip.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for the review the recognizes those that work so hard for us. Clean, friendly, and charming are our goals. We are glad you had a terrific stay and look forward to seeing you again.

"Good but with a few issues"

3
08/08/2017

There are many good things about this hotel. It is within walking distance to downtown Durango and also the railroad. Friendly staff, good complimentary breakfast and evening happy hour. We were upgraded to an atrium room with a whirlpool tub. The problem is the hotel has a three story covered atrium and sound magnifies in the area. The first night a wedding party stayed there and they were partying until 2am. I had to call the front desk to ask them to send someone to quiet them down. The hotel did this but most of the nights sleep was ruined. The next two nights were fine. The problem is just a bad design for a hotel. Also the elevator was very slow.

"Take your wine out on the patio!"

5
08/08/2017

We stayed here for two nights while visiting the beautiful area. The first night, the two people in the room next to ours kept standing on the balcony to smoke, and we had to shut the window whenever they went outside. No smokers the next night! We really enjoyed the complimentary afternoon wine and highly recommend taking it out on the lovely patio!

"Clean and comfortable"

4
05/08/2017

Clean and comfortable; excellent staff; good location - easy access to Durango activities. This is an older hotel but it didn't detract from our visit. Very comfortable beds and 4 pillows on each to fit anyone's preferences.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
AWESOME! Glad you enjoyed your stay and appreciate how clean we keep our rooms despite being an older property. We are thrilled you were comfortable and our staff is always delighted to be of service. We look forward to seeing you again soon! Thank you for choosing us.

"Great Stay"

5
03/08/2017

Very happy with our 2 night stay. We were traveling with a group of motorcycles and the staff was very accommodating, everyone a spoke with on the staff was very and pleasant. Rooms were clean and comfortable. I will stay there again next time I am in Durango.

"average hotel"

3
02/08/2017

We stayed on a Saturday night and the hotel was full. This hotel i gave it average rating because the walls are not very sound proof. I could hear the next room occupants talking. Pretty much could understand what they were saying. They had kids so it was a little noisy. I don't think I would stay there again. Rooms were clean.

"Good value for cost"

3
26/07/2017

The is an extremely clean motel and recently updated. Free breakfast included. Staff very friendly and helpful. This is good value for the cost and is located close to town. Very comfortable place to stay.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
YOU NAILED IT! We are clean and friendly and a terrific value! Glad you enjoyed and hope to see you again soon! Thank you for choosing us.

"Great Value!"

5
26/07/2017

We like staying at this BW hotel because it is a great value! With so many choices in the area, we keep coming back to BW Durango Inn and Suites! The staff has always been friendly and helpful, too! We enjoyed the outside patio at breakfast time. Though we didn't bring our dogs along, we were impressed by the large lawn in back and the conveniently located plastic bag dispenser for cleaning up after your pets!

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Awwww...thank you for the review. We are thrilled you enjoyed your stay but mostly, thankful for your business. If EVER there is anything that we can do to make your stay more comfortable, please do not hesitate to let us know. In the meantime, we greatly appreciate your loyalty and support.

"Good service & no complaints"

4
23/07/2017

Not very upscale, but did things very well. Breakfast especially nice with shady patio outside. Upstairs room very quiet despite being full. Good hot water. Staff friendly despite being busy. Mexican restaurant attached was quiet & had quick service.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. We are glad you had a good time. We look forward to seeing you again.

"Worst Best Western Plus I've Stayed At"

2
22/07/2017

First night, sink plugged & wouldn't drain properly. The room was freezing & we discovered why the next day. After being gone all day, we returned to find the room freezing again! The maid had set the thermostat to 60 degrees! It happened again the next day, so we reported it to the front desk. That day, we returned to find the front & back windows open...all of them! The room had no microwave oven, the guide button on the remote TV did not work. I think this hotel has been remodeled at some point & the bathroom area added on. This area is like a closet! Sink has no counter space to speak of. AC is also located in bath area on back wall. We started to refer to the bathroom as "the closet." Best thing about this place is the front desk staff; in particular, a wonderful lady named Amy. I commend her for her friendliness & help. One more thing...the parking block in front of our room was damaged. Rebar sticking up & it damaged the front of our car when we first pulled into it. This hotel definitely needs some fixing up. The breakfasts were good & hot & area well maintained. We especially liked the outdoor patio eating area, altho it was a little chilly for us. Very beautiful! Rooms clean & bed comfortable.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Mrs. S....you have no idea how disappointed I am to see your review. I am glad you found the rooms, clean and comfortable, the breakfast good and the bed comfortable. That is what we strive for. We are not the newest and fanciest but the best value and one of the only opportunities in town for a smoking room like you had. After ALL our conversations during your 5 night stay, I had no idea you were so unhappy. There were no work orders that were submitted to address your sink drain OR your remote which we would have gladly and immediately addressed and as you recall I was there every day to greet you!!! I am so sorry. And I was so surprised to see your disappointment in the chilly room. Most do not find this to be a challenge in 90 degree weather as it is easier to warm the room than cool it. The 3 smoking rooms we have do not have microwaves nor do we advertise that , but our suites do ( which are nonsmoking) as they are designed for the longer stay. And again, as I addressed in your other reviews, I apologize that your 2 x 2 bathroom window was left open. We offer one of the few smoking rooms in Durango and there is no doubt the housekeeper was feeling like it would be helpful to air out your room from the smoke and did not feel this a safety issue as the window is to small for anyone to fit through even though you suggested in other reviews, that we fire the housekeeper over it. Thanks for pointing out the parking block challenge. I know how frustrating that can be. I have done it myself when I have pulled too far into my parking space and caught my bumper. We will get it addressed. Thanks for your feedback and input and only wish you had shared with me when you were here as it is our utmost and number one priority to do our best to keep our guests happy with all that we can control. Sincerely...Amy

"Poor customer service"

2
20/07/2017

Maybe retrain in customer service! I would think being in a suite everything would work well. Our telephone didn't work in our room. Ran out of towels at the pool. We weren't greeted well at check in.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
OH NO! I am so sorry. None of these issues are acceptable. I would love to discuss with you more and welcome you to give me a call at 303-328-5569. Thank you for your input and look forward to further discussing your challenges.

"Would search elsewhere"

2
18/07/2017

Very nice lobby but our room wasn't updated to match- room was older, smelled like cat which was gross- and was very cramped. Definitely not a hotel for families, there was no way I could spend any time in that space with other people because we were on top of one another.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Oh dear. We are so sorry to hear you were disappointed with your accommodations. We outfitted all our rooms with brand new furniture in October, new beds, artwork, new AC units, and granite countertops last year. Even the bathroom tile has been redone....we are feeling bad about our decorating tastes! I apologize that you felt your room crowded and smelly....yikes....we will look into that. That is not OK! Indeed, your choice of rooms has 3 beds that is really nice if you have a large family but true that 6 people in 1 room can be a lot no matter the size. Lets look at a suite for you on your next stay. They are only a few dollars more and have a separate sitting area from the bedroom . We hope you will give us another shot. We are sure you will be pleased.

"Great staff, beautiful setting"

4
18/07/2017

Overall our stay (3 adults and 3 children) was good in our 2 room suite. The table and chairs on our balcony was a very nice touch. Breakfast was always ready before the posted time, was fresh and well kept. The staff were always friendly, professional and very concerned with our needs. The only negative item was the hide-a-bed, which was AWFUL. The mattress should have been replaced years ago. We ended up putting it directly on the floor which still made for a VERY Uncomfortable night. We did not report the bed issue because we thought it was probably the same with other beds. We would recommend this hotel to others, just watch out for the foldout couch.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
We are so glad you enjoyed your stay and so sorry about the pullout sofa. We have new ones on the way which should arrive in the next few months. Thank you for your feedback on that. Its really hard to find a comfy pull out sofa sleeper. We hope to see you again soon and love that you had great details in your review. Thank you for your business. It is so appreciated.

"Wonderful Dog Friendly Hotel Suites"

5
17/07/2017

I loved the back door to the very large lawn area. There is a living room and bedroom. My granddaughters had the TV in the bedroom and I got the one in the living room. I could sit on the nice sofa and watch my programs. The beds were very good. We were in room 108. There is a restaurant next door. I'll do a separate review of San Marcos Restaurant. It's a bit pricey, but I'd stay here again.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
So glad to hear you enjoyed your stay. Four legged friends are always welcome and we look forward to seeing you again. Thank you for choosing us and hope to see you again soon.

"2 Night Wonderful Stay"

5
16/07/2017

Our room was fantastic for the 5 of us (plenty of room). The front room had it's own air conditioner as well as a sofa sleeper chair, TV, refrigerator, microwave and desk. The bedroom was roomy as well with a dresser and TV. The entire suite was very tidy and housekeeping did a great job tidying up around our belongings. We enjoyed the private balcony offthe back of our room (2 chairs). Breakfast was good and the staff was very attentive. Typical hotel breakfast foods (bacon 1 day, ham another). The front desk staff was courteous and helpful. The pool is well kept and at one end of the complex and a large hot tub is on the other end. Thank you for a great stay!

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
THANK YOU FOR CHOOSING US! It was our pleasure to be of service to you. We hope to see you again soon!

"Strange hotel. Really badly designed motel."

3
10/07/2017

Most rooms face the parking lot, all doors are exterior and open into the parking lot. The pool is on one end of the rather spread out stretch of rooms, and the jakuzzi is all the way on the other side of hotel, a rather long ,wet walk again through the parking lot. Not a good design. The garden area behind the hotel is lovely, a nice place to sit or have breakfast. Ladies at front desk a bit curt, snacks in store by front desk were old and stale. Very expensive "hotel", technically motel, for what you actually get.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. I appreciate the details you pointed out and agree with your design comments. Someone was not thinking when they put the pool and hot tub in 2 separate places. I love that you appreciated the garden and will look into the gift shop items. They move so fast I was surprised to see that you had some outdated items. We will address but what has me most concerned is that you found the ladies at the desk curt. That is completely unacceptable. I am so sorry and would love to further discuss at your convenience. I can be reached at 303-328-5569 or [email protected] Please accept my apologies. We are known for our service and I will address immediately. NOT OK! Thank you for brining to my attention.

"Pleasant Stay"

4
10/07/2017

The location of this property in the trees and near the river is a boon. Sitting by the pool/ in the hot tub surrounded by the forest was a nice way to end a hard ride. The staff was friendly and rooms clean. Will stay here again when in Durango.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Yippee! We are thrilled that you enjoyed our pool and your stay. Thank you for sharing your experience with others and it was our pleasure to be of service to you !

"HIGHLY RECOMMEND"

5
10/07/2017

Extremely spacious suites like a mini apartment. great staff. awesome location straight shot 30 minutes to mesa verde national park and 30 minutes from airport. no potatoes fr=or breakfast but did have eggs. could walk 14 minutes to the train depot ( a 1 minute drive)/

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your feedback and we are thrilled you enjoyed your stay. Hope to see you again soon and safe travels.!

"Most Pleasant Stay at Gateway to Durango, CO"

5
10/07/2017

The entire staff, from front desk manager to housekeeping service, were extremely pleasant and helpful. Location was ideal at the gateway to Durango, CO, and they were more than helpful in recommending things to do during our stay.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
WOW! Thank you for sharing your feedback. I will be sure to share with the staff. You have no idea how hard they work and we are so lucky to have them all. Thank you for your business and hope to see you soon!

"Excellent Stay indeed"

5
06/07/2017

This was my fourth stay in Best Western in last one year. Every stay was awesome indeed. To talk specifically about this hotel: after we checked in we found minor issues in bathroom. I just had to make a call to reception. Within 30 mins everything was resolved to my complete satisfaction. Such was the professionalism. I was amazed. Please keep up the good work, we will keep staying in Best Western wherever we go.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
THRILLED THRILLED THRILLED you enjoyed your stay and if EVER there is anything we can do to make your stay more comfortable, please let us know! We look forward to seeing you again and thank you for your loyalty!

"Pleasantly surprised"

5
05/07/2017

I guess I have a preconception about Best Westerns in general but I was very happy with this place. Grounds are lovely. Rooms clean and comfortable. Nice book collection in the lobby and when I found something interesting but knew I wouldn't finish it during our single night stay I was told to keep it! Very happy with the overall experience!

"Lovely older hotel next to the Mountains"

4
03/07/2017

I appreciated that our room was on the bottom floor of the hotel and next to the pool. The room was not accessible for my husbands wheelchair but there were no accessible rooms. Will book this hotel again but earlier so we can get an accessible. I loved being able to have breakfast out on the patio right next to the mountains. The scenery was wonderful. I will stay at this hotel again.

"Great place to stay"

5
02/07/2017

The front desk personal was very kind and helpful. The location is very convenient. The breakfast was great. The beds were comfortable. The hotel maid service was exceptionable. The view from the rooms is incredible.

"One night stay"

4
02/07/2017

2nd of the fires as they were doing their best to control the smoke smell. The winds made it impossible to get away from the smell. They pumped air freshener in the lobby but we smell it all night in our room.

"wonderful place to stay"

5
28/06/2017

Double rooms, with front and back doors. Back door opens to large yard for kids to play and an area to walk dog. Very friendly staff. Breakfast had large amount of selections Wine offered free to guests at arrival and treat for dog Nice pool area

"NOT The Best Western"

1
27/06/2017

The air conditioner is located in a small room with a sink between the sleeping area and the bathroom. In order for the sleeping area to be comfortably cool the bathroom and sink becomes absolutely freezing. The pool was filthy dirty. Breakfast was a cheap inedible joke. The property is very run down and in need of updating. The rooms and stairways are small and claustrophobic.

"Extremely comfortable"

5
20/06/2017

My mother, daughter, and I recently stayed her while moving my daughter to her new job in Durango. The lobby area was very nice, with helpful staff and a large selection of books to borrow. We were quickly checked in and sent to our room. The staff member clearly told us room 212, and pointed it out on the map. We went to 212, but neither of our keys worked. After trying for a minute or two, we looked at the little key card, where room 211 was written. We moved next door and got right in our room, giggling that we hoped the people in 212 weren't freaked out. (it was 10pm!) The rooms are "motel" style, with an outdoor walkway leading to each of the rooms. We had a suite, so the bedroom was in the back, and traffic noise was not a problem at all. The room was wonderful! The front room was very spacious, with a desk, dresser, large TV, microwave, mini-fridge, easy chair, sofa, and a coffee table. The walls and ceiling were a mellow yellow that made everything have a yellow tinge. Relaxing, but sure made a snapshot of two of us look very yellow. The toilet had very low water pressure, but the shower was wonderful. The beds were extremely comfortable, as were the high quality linens. The towels were nice, but I wish they were slightly bigger. The hair dryer was run-of-the-mill hotel quality, which means that it makes a lot of noise, but does very little unless your hair is mostly dry already. I did notice that the unit attached to the wall had come loose, and exposed a large hole in the wall behind it. The sofa opened into a sleeper, and my daughter reported that she was very comfy. I did notice that the area around the doorway didn't look weather-tight, so it may be a little chilly on a winter morning. Which leads me to the climate control... There were two units - one in each room. They worked very well, thought the one in the bedroom kept blowing up inside the curtain rather than into the room. As the morning was nice and cool, I turned both units to 74 to save energy since we would be gone all day. When we returned 12 hours later, the cleaning crew had cleaned the room and turned both units down to 62! It was freezing! I wondered if the maid was feeling a little passive-aggressive and is trying to drive up the electric bill. Yikes! The breakfast was simple - waffles, ham and eggs, cold cereal, a variety of breads. I always hope for bacon, but so few hotels offer that. Oh well. The eating area was small but sufficient, with a gorgeous little patio to eat outside. The breakfast staff on the first morning had funny little tip jars out ("saving for a unicorn" and "astronaut training for sloths" I think.) that made me laugh. The next day the staff was different and the tip jars gone. I hope it was just a scheduling change and not a complete lack of humor. Overall, I would stay again. It was comfortable, safe, convenient, and friendly.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
BEST REVIEW EVER! Great details that really describe to a reader what they can expect ... perfect.... and you did a terrific job of painting a picture of the suites. In addition you provide some great feedback....bacon...weather stripping....etc. Thank you for turning up the A/C but the housekeeping staff wants to be sure you return to a cool room in the middle of summer so we apologize we did not leave your settings be. We are glad you enjoyed our breakfast attendants humor...Jimmi....we love her. As owners, we do breakfast one day a week so that we can experience what our staff is enduring and we do not expect or accept tips. Your business is all we ask...and are thankful for. And as a side note....I am so glad you enjoyed our library. It is that touch that I persoanlly love and is my favorite part of the lobby. Would loved to have chatted with you....next time...stop to say hi.....my name is Amy!

"A fine place to stay"

4
19/06/2017

Helpful, friendly staff, clean rooms, and best of all, the rooms have blackout curtains and shades making them dark enough to allow a good night's sleep. Breakfast is standard, nothing great but you won't go hungry. This hotel is a pedestrian-friendly mile from downtown Durango, a bonus for people who enjoy walking.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you thank you thank you!!!! Hope to see you again soon!

"Dated but pleasant"

4
12/06/2017

My wife and I spent two nights at the Durango Best Western. The desk crew were professional and most accommodating. The hotel appears to be older and could use a bit of TLC but overall it is located on the edge of town away from the crowds and traffic and was a pleasant place to stay while visiting friends in the area.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for your review. Our staff so much appreciate your review. Indeed, we are not the newest, fanciest place in town but we are a great value and super clean and comfy! We are constantly working to upgrade and hope will come and join us again!

"Nice hotel, very good breakfast"

4
10/06/2017

Been to the states of 2 weeks travelling. On the whole, this was a good hotel with the best breakfast for the whole 2 weeks. We understand that the food is not fine dining, but the spread was excellent, the restaurant being kept clean by a nice lady and very helpful .

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
We are so glad you enjoyed your time with us. We appreciate your letting us know what you liked and appreciated. We look forward to seeing you again and thank you for choosing us!

"We really really liked this motel"

4
09/06/2017

Most comfortable beds of our entire trip around Colorado! The front desk staff was genuinely kind and friendly. The outdoor hot tub isn't much but felt good after a long day in the car. There is even a coin washer and dryer. Wonderful breakfast with an outdoor patio option. Would definitely stay here again! Really want to give this place 5 stars but it's not a high end hotel. But it is a very nice clean stay for the price.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Your detailed review is so appreciated. We love when reviews have helpful details like mentioning the coin laundry , outdoor hot tub, outdoor breakfast area and the like! Hope to see you soon!

"Bucket List Trip"

4
05/06/2017

It's difficult to find a room for four guys on a "Bucket List Trip" to ride the train in Durango but the "Family Suite" fit the bill. Everybody had separate beds and a living area where we talk over old times. The hotel was neat and clean. Great Housekeeping with a pleasant staff.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
You have no idea how the housekeeping stop appreciates being recognized. We are thrilled you enjoyed your stay and we look forward to seeing you again in the near future. Safe travels.

"Graduation trip"

3
01/06/2017

The service was good but the room was cramped, older and a small bathroom. The ice machine was outside was broken for our overnight stay. We tried the Mexican restaurant next to the Durango Inn and had the taco salad which we found to not be very good. We were the only customers in the restaurant. The Inn itself was quite at night and the TV was good, but there was no place to put your suit case but on the floor and it only had one chair in the room at $200.00 a night it was a bit high.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. Indeed, Memorial Day weekend is priced high in Durango. I'm sorry. With the newer places in excess of $250.00 we sincerely hope you found us to be a good value. Thank you for your business and so sorry you did not enjoy your meal at the restaurant next door. We will let the owners know your feedback. Hope to see you soon.

"Great value and service"

5
01/06/2017

Room was very clean and quiet. The outside was very well kept and clean. Great breakfast with an outdoor deck. Reasonable price. I would go back and recommend it to any travelers. They also pay attention to detail which is as good if not better than higher priced hotels.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. Your review is exactly our mission. We are not the newest place in town but a good value, clean, friendly and with attention to detail! Thanks for taking the time to do a review and thank you for choosing us!

"Great room and great experience"

5
30/05/2017

Compared with other hotels in Durango, this is near the top and the price was reasonable unlike other hotels in the area. Good value, clean, convenient, location ... The only slightly negative was that the eggs were dry, other than that everything was great.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thrilled you had a terrific stay! Thank you! We hope to see you again soon and safe travels.

"Nice staff"

4
27/05/2017

We arrived late afternoon, the hotel was almost full. The desk clerk did get us into a room even thought it was not 2 queen beds, we were able to get a king with sofa bed room. Not my first choice, but we were too tired to go any further. The staff was very helpful, we were leaving early so we were told to go to the breakfast room and tell the staff that Amy told us that we were able to get some grab and go items. The morning staff had enough set up so we could sit and eat a quick continental breakfast which was very nice as we were pretty early for the breakfast time to start. Everyone was very nice and courteous and the chocolates given to us upon check in were a very nice surprise.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much for your review. We are thrilled you enjoyed your stay and so much appreciate your time doing a review. We look forward to seeing you again and SAFE TRAVELS!

"Best Western Durango"

4
18/05/2017

This is a very reasonable hotel and showing its age. Nice breakfast included in the room rate. Clean and comfortable. Worked with having the grand kids along to take the train. What a beautiful area. Very close to train station.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
THANK YOU! We are not new and fancy, but we are clean, well maintained, and a terrific value. We appreciate your review and are thrilled you enjoyed your stay. We are happy that eggs, meat, waffles, yogurt, fruit, sweet breads, and the like, delighted you and we look forward to seeing you again!

"Comfortable Stay in Friendly Hotel"

4
16/05/2017

This hotel is close to downtown Durango and also convenient for heading out to Cortez and Mesa Verde. It is pet friendly and has an attached restaurant and bar. The staff is friendly and helpful. The rooms are basic but clean and comfortable. The suites offer a little more room, especially if you have a pet along, and are still very reasonably priced. I recommend this hotel!

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Yeah! So glad you enjoyed the suite. Indeed for an extra few dollars, it is nice to have the space and also, there is a door for the four legged friend to frolic and have fun while you enjoy the scenery! Glad you appreciated it.We will share your cleanliness feedback with housekeeping. They work hard and appreciate the kudos. Hope to see you again soon.

"Terrific Stay!"

4
15/05/2017

I really enjoyed my stay here at this hotel. I wish I would've been able to make it to their complimentary wine hours. In all, my experience was terrific. Thank you Best Western Staff. Their breakfast is also a great one!

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you so much and we wish you had joined us for wine as well! We hope to see you again and are thrilled you enjoyed your stay. Your business is so appreciated.

"Durango/Mesa Verde"

5
09/05/2017

While this motel may not be the closest to Mesa Verde National Park, Durango offers more choices for dining, entertainment, and shopping. This is a great choice - excellent Wi-Fi, very clean rooms, and reasonable pricing.

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
AWESOME! We are thrilled you enjoyed your stay and so thankful that you chose to stay with us. Your business is so appreciated. Thank you! Safe travels and see you again soon.

"Vacation trip with friends traveling west. Our trip included military and various state, federal and national monuments."

4
03/05/2017

Historical monuments across several states. Our history true facts and events as they were recorded must be preserved for future generations to enjoy both the beauty and as it was recorded. Best Western hotels were conviently located along our travel and offered clean, friendly staff, nice breakfast items at a value price.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
WOW! Sounds like a great trip. So glad you were enjoying your stays at Best Westerns. Thank you for your support and look forward to seeing you again someday soon!

"Quality exceeds the cost"

4
01/05/2017

This was only about $20 more for a night than the bargain motels, and it was a world away! We got so much more than we bargained for with this hotel. Our room was so nice, clean and very modern. I stayed here twice in a month (March and April) and the stays were pretty similar. That said, the shower was great on the first stay, but awful for the second. In our second room, the shower head was probably 7 feet up and shot water all the way to the back of the shower. It just felt like there was nowhere to escape water pouring down on you. The towels and wash clothes were about as thin and rough as can be both times. It was a little surprising. Little special "extras" that I especially loved both times were that there was a little window in the bathroom that opened (making it feel more like home and not an roadside hotel!), and makeup remover wipes were included with the soaps and lotion. The bed was comfortable enough, but nothing special. Breakfast was free and was much more than your typical continental. Take advantage of it!

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
THANK YOU! WE love having the details of what we have done right! Thank you for taking the time to point out the little details. That way, we know we have done right and but all means, thank you for suggests on what to improve as well. We are thrilled you enjoyed your stay and we look forward to seeing you again.

"Great place to stay"

5
01/05/2017

Great rooms and value when your in Durango. The suites have balconies and patios, and the breakfast is very good. The owners of the hotel are there everyday to over see operations and run a great business.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
Glad you enjoyed your stay. For a few extra dollars, the suites are more spacious, for sure! Thank you for the review and most important, thank you for choosing us!

"Loved it!"

5
27/04/2017

Excellent place for family! The breakfast wasn't your ordinary run of the mill free breakfast....made to order eggs ...toppings for the waffles (which my kids LOVED)! The staff was kind and courteous. Loved the atmosphere and the restaurant San Marcos was inexpensive and delicious! Thank you BW in Durango! We will be back!!!

Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
We love that you LOVED IT! So glad you enjoyed your stay. The staff work hard to provide a terrific experience and we are thrilled we will see you again. Safe travels.

"Durango CO"

5
22/04/2017

The motel was in a very nice place with trees surrounding the street and a mountain in the back. The motel was clean and the staff very friendly. It was only 4 minutes from the downtown area . The breakfast was good but the waffles were great.

toriGolden, Owner at Best Western Durango Inn & Suites, responded to this review
AWESOME! So glad you pointed out our surroundings! It really is a nice, peaceful place and we are so thrilled you enjoyed your stay. Come and see us again!

"Great service"

5
21/04/2017

Best Western hotel of Durango was a great stay for my family! The front desk was very courteous and helpful and the hotel was reasonably priced. Breakfast was an added bonus and Debbie in the kitchen was awesome! I'd recommend this hotel to anyone!

toriGolden, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
We are so glad you enjoyed your stay. We will share your feedback with Deb. She is such a valuable asset in more ways than one! We look forward to your next trip but in the meantime, thank you for choosing us. Your business is important to us!

"If you can get over the passes to get there its fun."

5
15/04/2017

The road to Durango is strewn with treacherous hills and mountainous roads, but if you can get there its a nice sprawling complex for the inn that you can really enjoy and relax at. The place is quite nice and elegant as compared to many in the franchise. You can anticipate a great stay there so give it a shot. The rooms are quite nice.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Indeed! What a ride it is to Durango. Beautiful and breath taking in more ways than one! We are thrilled you enjoyed your stay and are so happy to enjoyed the ride! Thank you for choosing us and we look forward to seeing you again soon.

"Surprised"

5
11/04/2017

At check-in we learned we had been upgraded to a suite and that there was a backdoor to the room that opened to a beautiful dog walk area. The location of the hotel was convenient, had all the amenities we requested and was in a serene setting. We were on an extended road trip and stayed in several hotels along the way, including three Best Westerns. They were all a better value and had provided better service than all the others by far.

toriGolden, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your kind review and are thrilled you enjoyed your stay. The suites are perfect for our 4 legged family so they can enjoy their stay as well. Thank you for your business and your time in doing a review.

"good breakfast & large room"

5
30/03/2017

Nice regional touch with green chili served at breakfast with the scrambled eggs. Room was large with a sofa, desk & 2nd TV. Internet worked fine, beds were comfortable and liked being able to back up our SUV right in front of the motel room entry door.

toriGolden, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review. We are glad you chose to stay with us. Your input regarding breakfast is appreciated. We are trying a few new things. We hope to see you again soon and glad you enjoyed our suites! Safe travels.

"NO thank you"

1
25/03/2017

Unfortunately we saw hotel & changed reservation to a Marriott. Staff at front desk was very nice & helpful. But, didn't see on their site that the pool was closed. No elevator SO was more of a motel What made us leave? 2 men who came out of their room with their dogs & one was trying to hug my daughter! Ewwwww and NOT family friendly. Felt unsafe seeing that.

toriGolden, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
We sadly regret you made reservations with us and cancelled. I understand your concern, and as a mommy myself, I appreciate your input. I wish that I could control the inappropriate behavior of our guests, however that would be unreasonable. We are host to some amazing folks that we are proud to call friends and family. We enjoy keeping in touch with our guests as their families grow and move on, so to generalize that we are not family friendly is sad and simply untrue. We were witness to your teenage children ranting in the lobby and in the parking lot, at you, for not booking a property with an indoor pool or interior corridors. We felt bad and embarrassed for you. It must have been a bummer to work so hard on something for them and have them react so negatively. Indeed, we have an outdoor, seasonal pool, that is noted on our website and regret that you missed that detail. However, our staff tried their best to assist you with your challenges booking through your 3rd party website and even saved you from booking 5 rooms! We have an amazing staff, terrific service and a wonderful experience for those who are looking for a great value and a lot of heart. Safe travels and glad you were able to find more satisfying accommodations elsewhere for your children.

"Really glad I picked this place"

5
12/03/2017

We are very impressed with The Best Western. I was pretty sure I booked a double room with a sofa bed for 3 adults, when we walked in we were surprised with a double and another small alcove/room with a double bed (great for the snorer in our party). The room was very nicely decorated and updated. My only little complaint would be the bathroom sink/counter is not very big. The front desk people were nice and helpful and the breakfast was pretty good as well. I highly recommend this hotel and will stay here again when we come back to Durango.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for your review. We are glad we had the perfect accommodations for you. On your next trip, gives us a heads up and we will put you in a suite! You will love it...the snorer can actually be in another room! We look forward to seeing you again. Your business is greatly appreciated!

"Harley Trip"

5
02/03/2017

We stayed here on harley trip. It is a very clean hotel and great value fot the money. Fast check in. Close to town. We had room with door leading out to park in back. Was very peaceful. Good breakfast. I look forward to s taying here again in June on my next harley trip 2017.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
AWESOME! We are very delighted to know you had enjoyed your stay while you were here and are looking forward to the next! We will be eagerly awaiting your arrival! Thanks for the review!

"Nice Room & Nice People"

4
20/11/2016

This hotel is on the other side of the river from Durango proper which makes it probably a little quieter but still quite convenient to everything. The people were all friendly and helpful. Our room actually turned out to be a suite and was very nice. The room had no overhead light fixtures but had bulbs of sufficient brightness in the fixtures that the room was bright and cheery. It also had a quiet AC with a fan setting to help with ventilation and noise masking. AND... If you are really into TV's, it had two of those. As I said, nice room! The breakfast was nice to and it was overseen by a nice lady named Debbie who took the time to acquaint us with the area. And, to top it all off, the restaurant next door, The San Marcos, was pleasant, tasty, and an all around good value. Overall, this is a very pleasant place to stay.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review to let us know how we did during your stay at our establishment. We are very delighted to know that you had enjoyed your stay! It is great to know that you had enjoyed every part of your visit from the breakfast and guest room to the staff! Again thank you for your review, but most importantly thank you for staying with us. Your business is very important to us. We hope to see you again. Safe Travels!

"GAVE US THE WRONG ROOM WOULDNT MAKE IT RIGHT"

1
09/11/2016

We called to verify we were getting the room with the dinning room table. The room they gave us didn't have the dinning room table. when we called they just said too bad. We had plan to eat lunch and dinner in the hotel.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Oh dear! We are so very sorry that you did not enjoy your experience while you were here. This is not the typical feedback that we usually receive. We are having a difficult time finding when you were here at the property but are more than happy to make it right in anyway that we can. Please give us a call directly at (970) 247-3251 the next time you are in Durango so that we may have the chance to make it right. Again, we apologize that you did not receive the best experience at our property but thank you for staying with us. Your business is very important to us.

"Very pleased"

5
01/11/2016

Our room at this hotel was great. It was clean, it had new carpet, new linens and new furniture. It would have been nice to have a microwave but not having one does not factor into my rating. The continental breakfast was sufficient (same as others we've had).

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! Thank you very much for taking the time to leave us a review about your stay at our establishment. We do have suites available that include a microwave for just a few $$ more. Again, thank you for your review but most importantly thank you for staying with us. Your business is very important to us.

"Convenient and good deal "

4
29/10/2016

I visit Durango regularly to see my son. Consequently,I've stayed in a lot places! D'go Inn and Suites was very pleasant and well priced. It is not walking distance to downtown but quite close I liked the arrangement of bedroom with 2 queens and small sitting room. I didn't need it this trip, but it will be a plus with grandkids staying with us in future.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you very much for leaving us a review about your recent stay at our establishment. We are delighted to know that you had enjoyed our one of our suites. Please give us a call in the future and we would be more than delighted to meet your request to be in a suite again. Again thank you for your review but most importantly thank you for staying with us. We look forward to your next visit!

"Outdated but great location"

4
26/10/2016

We stayed here for the location and pool for the kids - both are very good. Reasonably priced, excellent breakfast and happy hour included make this a great value. Rooms and decor are a bit outdated, but clean.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review about your stay. We are delighted to know that we were a convenient location for you and your family. Indeed, we are an older property that has been in the process of remodeling. We have recently put new furniture in our rooms. We hope to see you again and have the chance to show you our new furniture. Again, thank you for your review but most importantly thank you for staying with us.

"Typical Best Western"

4
21/10/2016

Based on the good reviews in tripadvisor we booked this hotel in advance for a one night stay in Durango and we were not disappointed. All was clean and generally in a good condition. Wifi worked well, the staff on check in was friendly. We had the typical breakfast for hotel/motel.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
We are very delighted to hear that you were not disappointed during your stay! We are also very happy to know that you had found our establishment to be clean and in good condition. Thank you for your review about your recent stay at our property. Your business is very important to us. We hope to see you again soon!

"Nice simple place to stay"

5
20/10/2016

I was very pleased with all aspects of our stay. We had our dog with use, he's our kid. The accommodations were very pet friendly, having a large yard in the back. The breakfast was great, the room was spotless and very comfortable and priced fairly. We reall enjoyed our short stay.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER! It is wonderful to know that we were a nice and simple place to stay. Indeed we are pet friendly! We are delighted to know that your four legged friend had enjoyed our spacious backyard. Thank you for rating us 5 out of 5 stars! We hope to see you again! Thank you for staying with us your business is very important to us.

"Stay at the Holiday Inn Express!"

2
17/10/2016

The good: The room was clean. The staff was very nice. The breakfast buffet was very good. The bad: We are traveling with our dog and that requires a quiet room, so she doesn't bark every 10 minutes when you are trying to sleep. These rooms face the parking lot with parking spaces 3 feet from the door. So you heard car doors, people walking up stairs and talking all night. So no sleep for us. There were also bugs on the wall of the hotel and the front desk guy told us about them and said to call them if they get in the room and he will spray them. Really? I gave then a one night chance to see if it was as bad as it seemed. The room itself was clean, but VERY small and out dated. The AC was in the very small bathroom. Just odd. We went down to the Holiday Inn Express and they matched the price and it was one of the best hotels we have stayed at. They would not match the price on the phone at their central reservations. So go there in person. All in all - bad stay.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for recognizing that our hotel is clean and that our staff is friendly but apologize for the boxelder pests. These flying insects are a nuisance at this time of year for all south facing buildings in Durango....especially when doors are being opened and closed to the outside while loading luggage in and out etc. Indeed, we are an Inn that you pull right up to your room and unload your luggage and as much as we would like to control the comings and goings of others we cannot. We do our best to provide quiet and comfortable accommodations for all and no doubt your barking four legged friend not only disturbed your sleep but those adjacent to you as well so we are happy that you found more suitable accommodations for your verbose, sensitive friend. We are perfect for those families traveling with dogs that want easy access to a big grassy courtyard, are ok with the discipline of being on a leash and can tolerate the day to day audible stimulation. Thank you so much for giving us a try and hope you will consider other Best Westerns when you travel. Safe travels and thank you so much for your input.

"Nice place to stay "

5
13/10/2016

We checked in early on our date of arrival, staying two nights. The room was very quiet. Josh was great, recommending some great places to eat and answering all of our questions. Check in and out took minutes. The breakfast was really nice as well, fruit, cereal, hot items.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW!!! What a wonderful review! We are absolutely delighted to know that one of our staff members took care of you. Our staff loves getting a kudos for a job well done. Thank you! Again, thank you for your review but most importantly thank you for staying at our establishment. Your business is very important to us.

"One Night Stay"

3
13/10/2016

Room was clean. Bathroom was very tight. Bed good. Little noisy. No elevator so must carry luggage upstairs if on 2nd floor. Wifi free and good tv. Free breakfast was above average. Right on hwy160 so convenient but couple miles outside of town on the west side.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review about your most recent stay at our property. We are very happy to know that you had enjoyed your stay at our conveniently located establishment. Again thank you for your review but most importantly thank you for staying with us. We hope to see you again soon! Safe travels!

"A favorite in Durango!"

5
13/10/2016

Our first time at this Best Western and we were pleasantly surprise at the spacious room. This hotel is nestled in a great little spot with nice views and a balcony on the back side of the room. Nice Breakfast and Good coffee too!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for taking the time to leave us a review and rating us 5 out of 5 stars! We are absolutely delighted to know that you enjoyed your stay at our establishment and enjoyed our great breakfast and coffee. We hope to see you again, but most importantly thank you for staying with us. Safe trip!

"This Best Western is Better than most BW"

4
12/10/2016

I needed a hotel in Durango that was near the Durango-Silverton train. I have had poor results recently with BW chain. However this hotel was quite nice. The front desk agent recognized me as a Diamond level member and offered me an upgraded suite. I was pleasantly surprised, with the room and the service. I definitely recommend this hotel

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review! It is unfortunate to hear that you have had poor results in the past with BW. We are very delighted to know that we were able to take care of you as our guest. We would love the recommendation, Thank you. Most importantly, thank you for staying with us, your business is very important to us. We hope to see you again. Have a safe trip!

"Lovely setting and nice layout."

5
06/10/2016

Great bang for the buck in this lovely setting in beautiful Durango. It feels like home with both a front AND back door. Nice people and great decor make this a super place to stay and best of all, a real value.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! Thank you for leaving us such a super review on how we did during your stay at our property. We are delighted to know that we were able to bring the feeling of "home" during your stay. We are also very happy to know that you encountered our nice staff and found us to be a great deal. Indeed we are one of the lowest priced hotels out of our direct competitors. Again thank you for your review but most importantly thank you for staying with us. Your business is very important to us.

"Not bad for the competitive price."

3
05/10/2016

Room was clean and staff was courteous and helpful. Breakfast was overseen by dedicated employee so food was well stocked and area was clean. Stayed in double queen room which was cramped and the bathroom needed a little TLC.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review! We are very happy to know that you had enjoyed your stay and that our staff took great care of you! Your business is very important to us! We hope to see you again!

"nice stay"

5
02/10/2016

Had a nice stay here.Had a room with a queen bed, 2double beds, and a pull out sofa.Great shower, really comfortable beds and very quiet.They had a complimentary breakfast that satisfied.The rooms were very clean.Very close to downtown and all the downtown sights.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review. It was our absolute pleasure to be of service to you and look forward to having you as our guests again someday soon.

"Recently remodeled"

5
01/10/2016

Check in was quick and the staff was very friendly and welcoming. Complimentary wine and chilled water was available in the lobby. The hotel was in the process of remodeling their rooms and our room had been completed. The room was clean and very quiet and the beds were comfortable. Although it was not a problem for us, the bathroom area is small, the counter space is limited and there are no elevators to the second floor.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
A million thanks for your review. We love that you pointed out some features for review readers to consider. Just a note, we do have 12 different room types, if in the future you need more counter space. For just a little extra $$ the suites are AWESOME! Hope to see you again soon. Thank you so much for your business.

"Nice motel and great location"

5
28/09/2016

This motel is very nice and is located close to town. The staff is very friendly and knowledgeable. Rooms were quiet and clean. The hot tub area was very nice. Many items for breakfast, fresh and plentiful. Nice bonus was a happy hour with complimentary wine !

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! SUPER REVIEW! We are very delighted to know that our staff was friendly and knowledgeable. We are also very happy to know that you had enjoyed our hot tub and our breakfast. Thank you for your review but most importantly thank you for staying with us.

"Good Customer Service"

5
28/09/2016

The room was very clean and comfortable. The customer service was excellent at check in and check out went very smooth. Beautiful views. Great location for local attractions. Very family friendly. We will return if we are ever In Durango, Co. again.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! Your business is very important to us. We are very delighted to know that you were well taken care of from check in to check out. We hope to see you again when you decide to come back to Durango, CO. Again, thank you for your review but most importantly thank you for staying with us.

"Not terrible if you get a good room rate but . . ."

2
27/09/2016

Hotel is conveniently located and in process of being updated. Our room was small, too small for two queen beds. Bathroom was awkward and room smelled a bit. Front desk staff was helpful and welcoming.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review! We appreciate every guest that stays with us. Indeed, we are in the process of updating our rooms. We are very delighted to know that our front desk staff was very helpful and welcoming. We do have suites available that are more spacious than our standard rooms, please call in advance to book a suite if you decide to come back to Durango. Again thank you for your review but most importantly thank you for staying with us. We appreciate your business.

"Cool Spot to Stay At!"

5
27/09/2016

Stayed here during a trip and it was an enjoyable stay. The pool is right in the lobby. Breakfast was good. Also, it was walking distance to many of the local shops and dining places. Would definitely stay here again.

"An excellent choice"

4
26/09/2016

What a pleasant surprise. We stayed here for 3 nights. We had a bedroom, bathroom and a seperate living room. 2 TV's. The beds were compfy. Pillows could have been a little flatter for me. Everyday ffom 4 to 6 there was wine available in the lobby. There was a nice patio to sit on and meet and visit with other travellers. The location was good. Easy to get out of town, also close to downtown Durango. Just a short drive. Spent 3 nights here and thouroughly enjoyed it. A wide variety for breakfast.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
A million thanks for your review. We are glad you enjoyed all we have to offer. This is such a great time of year to travel and enjoy better values and peaceful surroundings. We hope to see you again soon! And most of all, thank you for your business.

"Nice for pets."

4
24/09/2016

This is a nice place for people and pets. They gave us a room that opened to a beautiful grassy yard at the base of a mountain hill. The staff was great and very helpful. The breakfast area has a beautiful patio, where they also have a happy hour. I think if they updated the bathroom I would of give them a 5 star. It is tiny and dated. Otherwise great. Will stay there again.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for taking the time out of your day to leave us a great review about how we did. We are delighted to know that our staff was great and took care of you! We hope to see you again! Until then, safe travels!

"Pleasant stay"

5
22/09/2016

I thought the room was very clean and comfortable. The sheets, bedding and towels were very clean and fresh. But the best part was Yolanda at check in. She was very concerned about our stay and she was very friendly and professional.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
YOLANDA! Yes..is she not delightful?? Thank you so much for your review AND you have no idea how much out hard working staff appreciates being recognized in Social Media. Thank you for choosing us and hope to see you again soon!

"Very comfy"

4
22/09/2016

I always do my "Melchiorri room check" at every hotel we stay at. The AC was a bit noisy, but nothing we couldn't live with for a night's stay. It rattled. We told the front desk in the morning, and they expressed concern & said they'd get someone over to look at it. The only other thing was a lone nut on the floor up against the bed's base. I could see how you could overlook that with the dust ruffle. The rest of the room was clean and the bed was comfy.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
I love it ! The Melchiorri room check! Thank you for your review and taking the time to share your thoughts on TA. We look forward to your future stay and thank you so much for choosing us!

"Great value!"

5
18/09/2016

We were not expecting the high quality of the room or the value we received from our entire experience. Having a suite as well as a hot breakfast was great. Would definitely stay here again and would recommend this hotel to anyone.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thanks a million for taking your valuable time to do a review. We are glad you enjoyed your stay. We hope to see you again soon and THANK YOU for choosing us!

"love this hotel"

5
11/09/2016

It is convenient to town helpful staff, beautiful pool and surrounding area. I go for business and pleasure. I like the family friendly atmosphere. They have a hot tub beside breakfast area that is very nice.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for taking the time to leave us a generous review on how we did during your stay at our property. We are delighted that you enjoyed our atmosphere and our hot tub. We look forward to your next arrival, whether it may be for business or pleasure. Again, thank you for your review but most importantly thank you for staying with us. We hope to see you again! Safe travels!

"Excellent"

5
10/09/2016

We always try to stay at a BW hotel. The beds are always clean and comfortable. Breakfast is always excellent. When we travel we are usually in different cities each night. Sometimes we drive further just to stay at a BW. We Like them that much!!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review and giving us a big kudos! We are delighted to know that we met your expectations! We hope to see you again. Safe travels!

"Overpriced"

3
07/09/2016

Clean but quite small . I think we were in the older part of the building. Bathroom very small, one queen bed was right up against the wall with the window. Bed about 18 inches from the dresser/TV. Towels thin and rough. Just stayed one night thankfully.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review. Indeed, we are an older property. We have been in the process of remodeling the establishment. We are one of the lowest priced properties by $20.00 to $100.00 less of our direct competitors pricing. We apologize that we did not meet your expectations with the size of the room. We hope you had a chance to enjoy our beautiful backyard, friendly staff and our amazing breakfast which includes: sausage, bacon, eggs, build-your-own-waffle-bar, build-your-own-oatmeal-bar, bread, english muffins, danshes, three different kinds of cereal, apple juice, orange juice, coffee and tea. Again, thank you for your review but most importantly thank you for staying with us. Safe travels!

"Old but Nice"

4
06/09/2016

This hotel is older, the rooms have been re-done but you can see it's age by the design and size of some of the rooms and bathrooms. The bathroom was very small in out room, no room to dry off. We had to go out into the hotel room to dry off after showers. The breakfasts were good. My only complaint is not the hotel's fault; it is the traffic noise of US 160 where the hotel is located. Luckily we had a suite and when the bedroom door was closed we did not notice it. This hotel is located far west in Durango and there is no congestion, it feels like you are in the mountains and in a way you are. The hotel backs up to the mountains which are very steep here. All in all we had a nice stay and would recommend this hotel.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
A millions thanks to you! We love when guests recognize those things we can control and those we cannot such as noisy road and noisy guests...Indeed we are an older inn which means, for the value driven guests, you can save as much as $100-$150 per night on accommodations versus the new fancy places. We take great pride in what we do and strive for outstanding service and cleanliness at a decent price for Durango. Thank you for saluting that and most of all thank you for your business.

"High value"

5
04/09/2016

Very comfortable bed and room. Quiet. Well decorated. Friendly. Reasonable price for a late Holiday weekend booking. Well-run. The breakfast service was comprehensive, with good hot items and cold. Good internet. Good tv. They have it all together here, at a very fair price.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your thoughtful review. We are glad you enjoyed your stay and found our breakfast delightful, the internet great and the price reasonable. But most of all and most sincerely, thank you for choosing us. We hope to see you again soon.

"Smelled horrible"

2
03/09/2016

Our room smelled of horrible body odor. Air conditioning doesn't work at night. We had booked 4 rooms over 6 months ago and they had us scattered all over the place. Breakfast was the only good thing about our stay.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Oh dear! We are so very sorry that the room had a bad odor and the air conditioner did not come on through the night. Depending on the outside temperature, the outside air may have been colder than 60 degrees, causing the AC unit to not turn on. We apologize about your previous experience at our property. We try and strive to meet every one of our guests requests, if we cannot we let our guests know. We are delighted that you had enjoyed our breakfast, we hope that you had a chance to enjoy our spacious back yard, our hot tub, our pool, and we hope that our staff took care of you. We hope to see you again. Safe travels!

"Durango Trip"

3
29/08/2016

Walls were too thin. Room was extremely small. We heard what our neighbors were talking about. As a rewards holder I feel we were given the least desirable of what the hotel had to offer. The wine was a nice jester about arriving at 5:00!

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for your response. You are absolutely correct. We made a mistake. As a reward member, and on the night of your stay, we had plenty of rooms available to upgrade and we did not properly recognize you as a valued Best Western Rewards member. On your next trip to Durango, please call me directly and I will be happy to take great care of you. Again, thank you!

"very average"

3
26/08/2016

Unfortunately we were in a downpour on a motorcycle trip, and pulled into the first hotel in town. Overpriced, robotic staff, rooms need updating. On the plus side, private deck on back side of hotel, restaurant attached to hotel provided a break after riding in the downpour.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh dear. So sorry to hear your feedback regarding our staff. This is not our usual feedback as our staff is frequently recognized for their service and attention to detail. Indeed, summer in Durango is expensive. We represent the greatest value in Durango, sometime saving you as much as $100.00 per night on accommodations. Glad you enjoyed our deck and hope to see you again soon. Thanks for stopping....we appreciate your business more than you can know.

"Horrible Experience"

1
26/08/2016

This motel is overpriced, old and outdated, rooms are super small, and a horrible smell pervades the rooms. I will not be staying at this BW again. This motel was originally built in the 60's and they have tried to "spruce it up" without doing a lot of renovations, which it desperately needs.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh my. We are bummed you had a horrible experience. We are sad you did not enjoy our terrific value, great service, Deb and her wonderful breakfast, the vast, quiet acreage. nor the clean, comfortable rooms. Indeed, we are not the fanciest place in town but hope that guests enjoy all the we do have to offer. Our sincerest apologies you were not satisfied.

"Had a great time"

5
25/08/2016

Our family really enjoyed our stay. I accidentally booked a smoking room online and very much appreciated the confirmation callback to check if this is really what we wanted. The only non-smoking room left was their suite with two king bedrooms and a balcony with a great view, which we upgraded to for a very reasonable price. The dining table and comfy living room were a nice bonus. The pool temperature was average (could have been warmer), but the water was clear & clean. The beds were comfortable, and breakfast was great. We will definitely stay here again if we ever are in the area!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review and letting us know that you had enjoyed your stay. We are very delighted to know that our staff took care of you by calling you to verify the room type that was booked. Again, thank you for your review but most importantly thank you for staying with us. Hope to see you again! Safe travels!

"Decent"

4
24/08/2016

The front desk staff was GREAT!! The breakfast was good but not great. The rooms are clean & well appointed w/ a mini fridge. The location could have been better. There's a shuttle that u can walk to in 5 minutes, runs till 10p& comes round every 20".

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review. We will pass on your terrific comments regarding our staff. They so appreciate being recognized for their efforts. Indeed, we are 3/4 of a mile from downtown which saves some $$ compared to being right on Main Street. Hopefully you enjoyed the peace and quiet! Looking forward to seeing you again soon!

"Nice, but..."

3
24/08/2016

The rooms were clean and of adequate size. The staff was friendly. Avoid the breakfast. Disgusting, undercooked scrambled eggs, overcooked bacon and sausage, watered down orange juice, lukewarm hot water for tea or oatmeal.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh dear! We are so sorry. Your feedback is not our usual review on breakfast. We will look into what happened. I suspect the hot water may have been the original pot....so sorry about that. Not sure about the overcooked eggs, sausage and bacon. Hopefully despite our cooking challenges, you will come and see is again!

"Great Location"

5
22/08/2016

We stayed here on our way to Grand Lake. It is a very convenient location as it is right of the highway. We had a king room on the first floor. Very quiet hotel. The room had a back door to some green space with great views. The bed was very comfortable and the staff was great. They were very helpful, giving us maps of the area and answering any questions we had. Breakfast is served at 6:30am.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Awesome! Thank you so much for taking the time to leave us a review about your stay on your way to the Grand Lake. We are delighted to know that our great staff took care of you. Thank you for letting us know that you had enjoyed our breakfast and found our beds to be comfortable. We look forward to your next arrival! Safe travels!

"Great place to stay"

5
21/08/2016

Very clean hotel. Wine served from 4 til 6. Great outdoor hot tub. The breakfast has alot of chooses, from waffles to eggs and sausage, fruit, cereal and more. Easy location to access and close to town.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Wow! Thank you for taking the time to leave us a review and for rating us 5 out of 5 stars! We are very delighted to know that you had enjoyed our breakfast, wine and our outdoor hot tub. We hope to see you again. Safe travels!

"Great place to stay"

5
18/08/2016

This is a great place for families to stay. A short drive less then 5 minutes to the train station and shopping. The beds are very comfortable and the breakfast is awesome. You have so many choices. Everything is very clean.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! Thank you for rating us 5 out of 5 stars! We are delighted to know that you enjoyed our comfortable beds and awesome breakfast! We hope to see you again! Safe travels!

"Great Location"

4
17/08/2016

We stayed here for four days and had a great time. The hotel is located in a prime location, close to old town Durango but far enough away to be quiet. It's a five minute drive to the train station and old town Durango. If you're in good condition it would be walkable but be aware of the elevation and traffic. Breakfasts were good and with a wide variety of selections. The front desk staff was very friendly and helpful. The only thing that kept me from rating them higher is the air conditioner is in the bathroom/dressing room and wasn't able to keep the whole room cool enough for this desert dweller. Even with that I would stay here again.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Super Review! Thank you for taking the time to let us know how we did and taking the time to mention our amazing team and breakfast. We hope to see you again!

"Basic hotel that could use an update"

3
16/08/2016

Our Room was on the 2nd floor and since we were a family if 4 traveling for 2 weeks, we had quite a bit of luggage to carry up the stairs. I usually do not stay in a hotel that has outside access but we did not have any problems with noise or safety. The room was mostly clean. The bathroom could have used closer inspection because there was dirt in the corners. We all enjoyed the breakfast and the breakfast server was very friendly and did a great job keeping everything filled. There is a nice patio available so you can eat inside or out. There is a hot tub but it was not open during our stay. There is also an outdoor pool but we didn't use it because of the weather.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review about your recent stay at our property. Thank you for letting us know about bathroom floor. We have notified housekeeping about it as well. We are delighted to know that you had enjoyed our breakfast and that the breakfast server was friendly and efficient. Again, thank you for your review but most importantly thank you for staying with us. We hope to see you again!

"Thanks again for a wonderful stay..."

5
15/08/2016

Came for the weekend again and used some of my points. Was sold out both nights... The customer service here is fantastic. Debbie, the breakfast lady, was back, and she is wonderful... The rooms are very nice. I prefer staying in a suite, but Durango hotel rates in the summer are pretty high. The beds are super comfortable, and there is plenty of room. There are no complaints here... A good addition might be a bench near the pet area in the front...just a thought.. Thank you again, and we will see you soon...

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
AWESOME! What a great review! Thank you for taking the time to let us know how we did during your stay. Thank you for mentioning one of our staff! They love to be recognized! Again, thank you for your review but most importantly thank you for staying with us. We look forward to your next arrival!

"Clean and neat, needs a little updating"

3
15/08/2016

Outdoor pool, but right at corner of busy road. Hotel was clean and did have a full breakfast, small dining area. A little updating to baths would be good. Room was comfortable and was quiet at night, a big plus.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review about your stay at our property. We are delighted to know that you had found the room to be comfortable and quiet. We hope to see you again!

"Nice room"

4
14/08/2016

The suite is pretty sweet. The separate 'living room' was perfect. Most of the rooms have little outside balconies which are nice. They need a pool in the nice back yard area. Breakfast was standard; the server was working very hard. Nice outdoor patio area where you can eat breakfast.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a great review about how we did during your most recent stay at our property. We are delighted to know that you had enjoyed one of our suites with a private balcony. Again, thank you for your review but most importantly thank you for staying with us. We hope to see you again!

"Would return again."

4
12/08/2016

Very friendly staff, great parking, nice breakfast, good beds. Rooms could use a little updating, and are a little cramped. Vanity in bathroom not big enough. But, overall, would come back next time. Really enjoyed our stay. Got great rate on AAA.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review on how we did during your most recent stay at our property. We are delighted to hear that you enjoyed our breakfast, beds and parking area. Indeed, we are an older property that has been in the process of renovating our property. We are delighted to hear that you will come back and see us again! We look forward to your next arrival.

"an absolute epic fail for customer service and ......."

2
12/08/2016

Need to reevaluate staff & to be re-adjusted for an employee revaluation. The guy who checked us in was Tyler & he reeked of alcohol. It's just unprofessional & makes this hotel look bad; Not just the hotel but the staff and management.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
I am shocked. This is the first I am hearing of this, and on TripAdvisor. How utterly disappointing. discouraging and sad, for all of our staff who work so hard at what they do, and are proud of their job, to have it ruined by someone who has made bad choices and made us all look poorly. My sincerest apologies for your experience and would value the opportunity to speak with you directly at 303-328-5569. It is absolutely unacceptable and we intent to make it right with you and look forward to hearing from you. We are known for our service and our attention to customer service and are so sorry for this " now former" employees bad judgement.

"AVERAGE; PRICEY, AS ARE MOST HOTELS IN THE AREA"

3
11/08/2016

PROS: Good location, room was clean, accomodating reservation desk, parking lot was easy to enter and exit, nice pool, nice breakfast room, mini-refrigerator in room. CONS: A/C didn't keep the room comfortable, no elevator, no microwave, no in-room safe, pricey (but most area hotels are), only one nearby restaurant/bar (Mexican) within walking distance, have to drive to other restaurants, maid knocked but did not announce herself as "housekeeping" before quickly opening door. OTHER INFO: Outside entrances, outside staircases.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review about your most recent stay at our property. We are delighted to hear our front desk staff and cleaning staff all met your expectations. Thank you for your input about our breakfast, rooms, and room amenities, but we sincerely apologize about the housekeeper knocking and opening the door without the proper announcement, we will be investigating this matter further. Again, thank you for your review but most importantly thank you for staying with us. We hope to see you again!

"Great Vacation"

5
08/08/2016

Clean room, great staff, comfortable beds, great location that is a short walk to downtown. We were always greeted with a smile and hello from all of the staff during our visit. I will stay here again if I'm ever this way.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Wow! Thank you for leaving us such a wonderful review on how we did during your stay. We are delighted to know that you were greeted with a smile from check-in to check-out. We would love to see you again if you are ever through this area again.

"Friendly Staff welcomes you with glass of wine!"

3
07/08/2016

Convenient dog park behind motel & dog welcomed with treat bag! Bedroom is separate from den. Comfy bed & nice hot breakfast. A little dated, but clean & comfortable! A/C was a little iffy. Adjacent café was convenient!

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review. We are glad you enjoyed your stay and our pet friendly environment. We are thrilled you chose us and look forward to seeing you again. I am sorry you found the A/C iffy. We will need to do some more investigation as all the A/C's are lest than 6 months old. Thanks for being patient! See you soon!

"Not satisfied"

3
07/08/2016

No ground floor rooms were available and there was no elevator so luggage had to be carried up stairs. I have stayed at many Best Western hotels in the US and abroad. The Durango Inn was expensive at $143.99 plus tax and not up to my usual expectations.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
So sorry we did not live up to your expectations. We try our very best to make sure our marketing materials and photos to not lead guests to believe we have an elevator and our front desk staff LOVE assisting guests with their luggage if there are challenges with the stairs. High seasons in Durango is indeed expensive as the area does not have year round demand. As you know from shopping around, at $143.99 we offer the greatest value in the area. We do hope you will come back soon and happy and safe travels.

"Better than the BW MTN Shadows"

3
06/08/2016

As an avid Best Western traveler I have stayed at two BW properties in Durango Colorado They are both a bit overpriced for being outdated. However, we found the staff to be more pleasant than the encounter with the owner of the BW Mtn. Shadow property. Also rooms are a bit better, definitely closer to downtown.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for your review and your support of the Best Western brand. We sincerely hope to see you again soon but most of all, thank you for choosing us.

"Quick overnight stay, friendly staff"

3
05/08/2016

We were driving through Durango after going up to Bayfield to pick our daughter up where she had been staying with family at vallecito reservoir. We wanted to ride the Durango train to Silverton the following day so we decided to stay in town for the night. We were originally going to stay the night elsewhere and needed a last minute hotel. We appreciated that we were able to book this room with convenience at last minute and staff at front desk was very friendly and welcoming. Unfortunately, we were unable to obtain train tickets so we decided to sleep in. We did not request a wake up call. We knew we planned on catching a little extra rest as we planned on taking a road trip through 3 natl parks upon leaving. The housekeeping knocked on door very loudly waking us up around 745-8 am. We said we were still resting and not ready and they must not have heard as they continued to knock. We should have put a do not disturb sign up, I take responsibility for that. But, we had not checked out yet. Also, the room does get a little warm due to a/c being near bathroom and away from beds. The water pressure in shower was also very low and took quite a while to shower so hubby ended up not showering that morning. It is somewhat outdated and there is a bit of a smell but I guess that's what keeps the price down.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh dear. We are so sorry we disturbed your sleep. Our housekeepers do not usually arrive until after 8:00am and are instructed to begin with the rooms that we know have departed. We will investigate the breakdown in protocol. And so sorry for the poor water pressure. This is the first we are hearing of this and is not our usual feedback so would appreciate more information in the issue, if you have a moment. Thank you for choosing us and look forward to seeing you again soon.

"A/C placement left us warm"

3
04/08/2016

The A/C unit is not in the bedroom area. It is in the area by the bathroom and sink which is separate from the bedroom. So the bathroom was very cold but the air did not make it to the bedroom. Made for warm sleeping conditions. Would work out best for winter months.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh dear. We are so sorry. Indeed, our standard, basic room has an odd placement of the A/C which can be a challenge. We hope, on your next visit, you will let us share with you all of the other room options we have available. We highly recommend, for a few extra $$, our suites which are spacious, roomy, and have the A/C appropriately placed. Otherwise, we sincerely hope you enjoyed your stay. Thank you for choosing us and thank you for your feedback.

"Comfort With a View"

3
01/08/2016

The 2 room suite was comfortable and had a small balcony in back with chairs. The views in the back are of a grass lawn and wooded mountain/hill. A nice change from seeing a busy road or other buildings accustomed to many other hotel/motel units. The staff was friendly and they serve complimentary wine around 6pm. It is about a 20 minute walk to the center of Main St. We were disappointed in the town taxi service (not hotels fault) but Uber and Town taxi took our voicemails for a needed ride but never responded so we drove. There is a restaurant and bar adjacent to hotel but we did not have time to visit.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review! We are very delighted to know that you had enjoyed one of our suites while in Durango. Thank you for recognizing our staff, they love to be recognized for their friendliness and hard work! Again, thank you for your review, but most importantly thank you for staying with us. We hope to see you again soon!

"A decent BW in Durango with clean and comfortable rooms and a very friendly staff"

4
30/07/2016

I stayed one night in this Best Western and I liked it because the rooms are nice and clean. The location is close to downtown and the breakfast was one of the best ones I ever had at a Best Western, thank you for that! I also really liked the Crew at the Front Desk, they were extremely nice, friendly and helpful. Remarkable courteous! One only minus point is the highway next to the motel which is a little bit noisy sometimes. But I would return to this BW again!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! What a great review! Thank you for taking the time to let us know how we did during your stay. Our staff will be delighted to know that the were remarkably courteous! They love to receive compliments. We hope to see you again!

"Great value"

4
30/07/2016

Our suite was very spacious. The refrigerator was a good size for us, which is to say on the large size. The decor was modern. Cleanliness was good as well. The value was among the best on our trip. The hotel appears to have updated some aspects of the room with new tile in the showers. It was a bit out of place with some of the older fixtures. The pool was a little low on water and the hot tub had very little water pressure. The front desk told me the hot tub is being replaced at the beginning of August. The breakfast buffet was good with eggs, sausage and bacon, waffle station, oatmeal and cereal bar and some fruit, yogurt and juice. Would definitely consider staying here on our next trip.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us an amazing review! We are very happy to hear that you had enjoyed one of our suites. Indeed we are an older property, but as you have mentioned we are in the process of remodeling. Again, thank you for your review but most importantly thank you for staying with us. We look forward to see you again on your next trip!

"bathrooms to small"

3
28/07/2016

bathrooms were less than adequate. Shower head had little water flow. To slow for a family to hurry to get ready. Toilet was to tight. Couch could have been newer. Did like the breakfast and double door entry to room. Back door to yard, front to parking. AC was good. Beds were good.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for your review. We have many room types available so on your next visit, we highly recommend a suite! The bathrooms are large and in some, have two sinks so one can shower and one can brush their teeth in . For only a few dollars more, it is worth the extra space. Think about it next time! It was such a pleasure being of service to you and look forward to seeing you again.

"Reasonably priced, comfortable hotel"

5
26/07/2016

Perfectly fine hotel close to town. They have a nice breakfast and the staff is very helpful and considerate. This is one of the better values in the area since many people travel to Durango in the summer and hotels get pricey fast. It's better to be conservative in lodging choice so you can enjoy many local activities. May have to drag bags up to second floor, but room is comfortable once you are there.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Super! Thank you so much for taking the time to leave us a review to let us know how we did. Indeed, we are one of the better values in the area with great amenities! We are delighted to know that you had enjoyed your stay with us and hope to see you again!

"great get away"

4
26/07/2016

Ny stay at the BW in Durango was great. Location was great. Not right in town but easy access to get to anything I did. The staff terrific from check in to check out and help with anything I needed. Breakfast was good the staff keep on top of it all. The housekeep was very helpful. Didn't have them clean the room but supplied me with clean towels. Also supplied a mattress cover for the fold out couch to make it more comfortable. Help some, but those things are hard to make real comfortable no matter where it happens to be.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review to let us know how we did. We are very delighted to know that our staff did a great job from check in to check out. Our staff loves to know they are doing things right! Again, thank you for your review but most importantly thank you for staying with us and we hope to see you again.

"Better than I expected"

3
25/07/2016

I have never stayed at Best Western before but we had no other options when we arrived in Durango. It is not on the main area of town so you cannot walk anywhere but that want a big deal for us. The room was clean and air conditioner worked ok. I am also not a fan of outside entry doors in a hotel but the bedroom is in the back not on the wall way so you don't have to worry about noises. The breakfast was pretty good. Typical hot breakfast with a meat, eggs, and make your own waffles. It was priced more than I would have expected to pay for this type of hotel.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for choosing us. We are 3/4 mile form the downtown area which might be a haul for some who prefer to walk. Yes, we do have exterior corridors, and especially, those who have mobility issues or might be traveling on motorcycles, find this feature appealing. Indeed, high season in Durango is expensive and although prices are high. we are still the best value in town AND includes a full breakfast, not just a continental. We would be thrilled to have you as a guest again and look forward to seeing you.

"My fifth stay"

4
25/07/2016

The staff is friendly and helpful, the rooms are clean with comfortable beds (I rate 8/10) and decent pillows (although as a side sleeper I like a firmer pillow). The property is also well kept and the breakfast is well serviced. My only suggestion to management is that they decrease the size of the table, chairs, and hutch in the room as they take up too much floor space. Of course, this doesn't impact the quality of the room, really, just makes it feel cramped.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! We have new furniture on the way that we have hope will help create more space in our guest rooms. We look forward to seeing you again and showing off our new look in the fall and above all, thank you for choosing us over and over again. Your business is appreciated more than you can know.

"This is a nice hotel"

4
23/07/2016

This hotel is nice. It is older but nice. The staff very friendly and helpful. The only down side of this hotel is that it really doesn't have a easy place to take your dogs if you you have them with you. They have a nice backyard you can take them to but the only way to access it is through the lobby where the breakfast and snack area is. As a respectful dog owner I prefer not taking my dogs around food and areas where people eat. I also don't want to parade them through strangers. This can be very stressful for some dogs and for some people.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
A bug hearty thank you for your review. We hope to see you again soon and thank you for choosing us.

"Nice place"

4
23/07/2016

I would definitely consider staying here again. The room was nice and the beds were comfortable. It was just a short drive into downtown Durango. It was also great to have a restaurant right next store so we could have a few drinks and not have to drive around!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for leaving us a review about your most recent stay with us while here in Durango. We are delighted to know that the room was nice and beds were comfortable. We hope to see you again!

"Great place to stay"

5
22/07/2016

We spent 2 nights here & we're very pleased. The staff was very friendly, the room a good size & very clean, and breakfast was tasty & filling. We're took advantage of the laundry facilities & pool as well. The property is within walking distance of Old Durango (less than a mile) as well as the Animas River trail. I would recommend this to anyone looking for a hotel in the Durango area.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review! We are delighted to know that we took care of your room. Indeed we are only a mile from downtown Durango. We appreciate your feedback and hope to see you again.

"2 nights in Durango"

3
20/07/2016

This is a classic hotel, nothing extraordinary. Our rooms were mocated next to the pool which was great for the kids. The pool was very murky I suppose because the chemical balance was off plus there were quite a few bugs and leaves floating around. The breakfast was good, lits of choices; eggs, sausage, bacon, toast, waffles, cereal, etc. As far as the rooms are concerned, I was surpised that despite hanging my towels, they were all replaced including the bar of soap and shampoo and conditioner despite us staying another day. I found that przctice suite wasteful. Overall a decent stay.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review about how we did during your stay. We are delighted to hear that you had enjoyed our deluxe continental breakfast. We are so very sorry that the pool looked murky and had bugs in it, we look into that right away. Again, thank you for your review but most importantly thank you for staying with us. We look forward to your next arrival.

"Great choice for travelers with pets"

5
20/07/2016

We wanted a week away from Phoenix heat, with our dog, and were surprised at how many motels are now pet-friendly. The BW Durango Inn and Suites (we chose a suite) turned out to be a great find. We paid the higher summer rates, but the room was large and well equipped (first floor gave us access to their large, grassy pet area). We were a little out from the main area of town but also away from the noise that it brings. The staff was very efficient, breakfasts were large and tasty, and we couldn't have been happier. We plan to return next summer.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
We will count the days until we see you and your four legged friend again. Thank you for taking the time to do a review and thank you, most of all, for choosing us.

"Great Stay"

4
20/07/2016

Our room had a small balcony that we didn't expect! Yay! (and yes, you can!) Friendly & quiet. Pet friendly with lots of grass! Tourist area; lovely; the whole experience was great; weather wonderful. Next time we'll include a rafting trip! Will definitely stay at this hotel again!

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
We look forward to seeing you again in the future. Thanks for choosing us and a millon thanks for taking the time to do a review! See you again soon.

"Old property"

3
19/07/2016

This property is an old one with an inconvenient layout. Bathroom is cramped, ventilation is loud. Rooms are small compared to other properties in this chain and to competitors' offerings. Better choices are available.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
We are very sorry that you did not enjoy the layout of the hotel. Indeed we are an older property. We have been in the process of remodeling our property. We have updated our guest rooms with new carpet, new AC units, and new tile in the bathrooms. We appreciate your input and hope that you might stay with us again. If so, please contact us directly at (970) 247-3251. We will possibly upgrade you to a suite, it is a room that has more of an open layout than our standard rooms. Again, we appreciate the input but most importantly we thank you for staying with us.

"Great if you love getting flea bites"

1
18/07/2016

Stayed July 12 as part of Roadscholar Group. Room 124. Wife and I covered with flea bites around ankles. Motel needs fumigation. Lousy breakfast. Horrible location if you are on foot with bus tour. Thirty minute walk to get to downtown. Trapped with tour group on bus for 20 minutes as keys were not ready as requested in advance.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh my! We are so sorry you were not satisfied with your stay while traveling with your tour group. The climate in Durango is not conducive to fleas so we are perplexed where you may have encountered them or other flying pests along your journey. And we sincerely apologize that your tour leader may not have informed you regarding our location but indeed we are located 3/4 mile from downtown which, for some, make take up to 30 minutes to walk depending on your fitness level. Our apologies if that was not communicated with you. We are sad you found our breakfast lousy and had hoped that our waffles, scrambled eggs, bacon, sausage, egg patties, yogurt, build your own oatmeal bar, muffins, rolls, cereal, juice, and variety of gluten free items would suffice every pallet. Our sincerest apologies. We welcome any additional recommendations. And super sorry you were trapped on the bus. We welcome our tour guests to enjoy our lobby, complimentary wine, library and vast courtyard, when a delay occurs. We cannot speak to why you may not have been allowed to dismount your ride but know that we always welcome visitors in our lobby with open arms, warm smiles and cool wine. We hope you will consider staying with us again.

"Nice quiet hotel minutes from downtown"

5
16/07/2016

This is not a 5 star hotel per se, but is a 5 star experience for the money. There are not a lot of suites downtown and we were traveling with our two teen sons, and needed the space. Two queen beds with an additional pullout couch bed, plenty of room for the 4 of us, clean, quiet rooms despite being right on 160. A little traffic noise, no big deal. The free breakfast was outstanding with lots of protein options, not just breads but bacon, sausage, scrambled eggs and egg patties if you prefer a breakfast muffin. I would stay here again, no problem. Not quite walking distance to downtown, about a 20 minute walk or a 4 minute drive. Thanks!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! Thank you for your great review and rating us as a 5 star experience. We are delighted to know that our suites fit your needs. Thank you for taking the time to mention our outstanding breakfast. We hope to see you again!

"a gem in durango"

5
15/07/2016

great location and wonderful caring staff. gave us warm fuzzies.loved the town of durango. great places to eat and just shop. my husband loved the train station. ate dinner on the recommendation of the staff at bw at mutus,delicious italian food.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for a great review! We are very delighted to hear that our wonderful caring staff took care of you while you were here at our property. The train is definitely a gem to Durango. We are delighted to have you stay with us and hope to see you again!

"Typical hotel at typical resort area rates"

4
15/07/2016

Room was nice but AC didn't work first night, it was fixed second night but no compensation was offered. Happy hour in lobby was a nice touch and breakfast was good in the morning. Overall we were happy with hotel and would stay there again.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Oh Dear! I am so very sorry that the AC did not work the first night in your room and that you were not offered any kind of compensation for this, if you would like to give us a call at (970) 247- 3251 we would be more than happy to take care of you. We are delighted to know that you were happy with your overall stay and that you will consider us again when in Durango. Thank you for taking the time to leave us a review to know how we did.

"Seniors traveling with a pet choose this property."

5
14/07/2016

We cannot wait to return to this hotel. We travel a lot in the western United States and stay at Best Western hotels on many of our trips. This Best Western hotel exceeded our expectations. Not only did they allow our dog to stay, they truly are pet friendly. The pet walking area was evidence of that as mulch was spread over the ground. Great for easy clean up and helping with decomposition and cleanliness. Bags for clean up we, professional and well trained in customer service. A tour bus with many seniors was at this hotel on the night we stayed and the staff was very attentive to the needs of these senior citizens. Breakfast was excellent. Above average choices. You will not leave hungry. Coffee was very good - my priority in the morning. The lady taking care of the breakfast bar was really hustling but she managed to keep up with everyone's needs. A very nice outdoor patio allowed me to eat my breakfast in the refreshing mountain air. The property is up to the forest line - quiet and refreshing to sit outside. You will be happy if you choose to stay here. Overall, I can say that the staff and management of this hotel know what their guests want and they work to meet their needs. We will be returning soon.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
What a super review! Thank you for leaving us a great review on how we did during your stay at our property. We are delighted to know that you will be planning to come back time and time again. We look forward to your next visit!

"Durango West Side"

4
13/07/2016

We had a nice quiet stay on this nicely kept property. The air is clean and crisp so it was nice that the second floor windows opened so we could enjoy the breeze. We got a suite so it was nice to have the bar sink in the table area.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for leaving us such a great review on how we did during your stay at our property. Your input is very important to us. We hope to see you again soon!

"No TV in room 112"

2
12/07/2016

Checked in on the 4th and had a long drive so we just wanted to relax before going to dinner. Turned on the tv and it didn't work. Went and told they guy at the front desk and he came to our room to check it out. He said the provider must be having an outage but would get back with us. He never got back to us and the people next to us said theirs was working just fine. I mentioned it to them when we checked out and the only reply was sorry about that.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Oh Dear! We are so very sorry that our staff did not get back with you about the issues with the television in the room you were staying in. We are known for excellent customer service, so I am appalled by the fact that you were not contacted about the issue to try and resolve. If you would like to speak with me directly, please give me a call at (970) 247-3251.

"Great Staff - Great Stay"

5
08/07/2016

Though this property shows its age, it is still very clean, well maintained, and has a wonderful front desk staff, all of them. We called rather early to see when we could get into our room, as my girlfriend wasn't feeling to well. Most hotels would not have gone to the lengths they did. They said possibly by 1, and called us at noon, the room was ready. Says a lot about this hotel. Our room was great, with a back door on the lawn, it was very clean. We liked that the hotel was well located in Durango, but still in a quieter part of town.We also liked having a decent restaurant on property. A great two night stay. Did I mention the wonderful staff?

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Excellent! We are so happy we were able to accommodate your needs. We are very lucky to have a great team of folks that work for us and are proud of what they do. We are thankful for your business and look forward to the opportunity to be of service to you again in the future.

"Great stay with wonderful staff!"

4
05/07/2016

The staff at Best Western was exceptional. The location was perfect for our needs and the room was very comfortable. All points of interest were very close to our Hotel , which was in a central location, which made it very convenient. If there were any issues the staff was very quick to rectify the problem.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! We are delighted to know that you had enjoyed your stay. We are also delighted to know that our staff was quick and efficient. We hope to see you again soon!

"Comfortable hotel"

4
03/07/2016

Nice hotel, friendly service. Room was clean with comfortable bed. Pool was nice and breakfast was excellent. Even saw a deer on the property. Mexican restaurant on property family run with excellent food.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review. We are glad you enjoyed your stay and appreciated out wildlife! We hope to see you again soon and thank you for choosing us.

"Super Hotel!"

5
29/06/2016

We were so happy to be in Durango for a week on business and as it turned out we had to bring our little dog. This sent us scrambling for a hotel that would allow a pet, what a blessing! This hotel is great! They advertise Continental Breakfast, wrong! It is a full hot breakfast, everything you could want! Eggs, bacon, sausage, waffles, cereal, oatmeal, and a wonderful array of pastries! Our room had an awesome balcony with a great view. Very quiet and the bed was super comfortable. The hot tub was hot and the pool warm! I do not want to forget the staff in my review. From the extremely helpful front desk to the breakfast staff to the maintenance people, this crew is first rate! I have never found a property that had no faults, but this is it! Enjoy yourselves!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review and for taking the time to recognize our hard working staff! They love to be recognized. We are delighted to know that you had enjoyed everything about your stay. We hope to see you again soon!

"I Loved It!"

5
29/06/2016

All of the staff members were really nice. Debbie, who runs the morning buffet, was awesome! We had a suite. The room was clean and modern looking. There were plenty of towels. The wifi worked well. The main reason for staying there is that they allow dogs and we could walk out of the back door of the suite and there was a huge backyard for dogs. You can't get better than that. They were also allowed to sit on the patio that was outside of the breakfast room. The breakfast food was pretty good. There was coffee, wine, and flavored water in the lobby in the early evening. There is a Mexican restaurant right next door.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for leaving us a review and letting us know how we did during your visit to Durango. We are delighted to know that our suites were the perfect accommodation for you and your four-legged friend. We hope to see you again!

"Family Vacation"

5
29/06/2016

Hotel staff are very friendly. They made you feel welcome. The breakfast was great. The a/c not that great, but other wise I will stay there again. The wine in the afternoon was nice. The beds are comfortable. The pool was great.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
What a great review! We are delighted to hear that you had enjoyed your stay while at our establishment. We hope to see you again soon!

"Awesome in very way"

5
28/06/2016

Everything was great...the room...the pool...the breakfast....the afternoon FREE wine.....and only a short walk from down town Duragno! You should definitely stay here! Glad we stayed at this Best Western and not one in downtown! bbbbbbbb

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review. We are delighted you enjoyed your stay and the great value we have to offer. But most of all, thank you for choosing us. Your business is appreciated more than you can know. Looking forward to seeing you again.

"Durango here we come!"

4
27/06/2016

Came to Durango to ride the Durango Silverton Train which i highly recommend! This is an older hotel but it was clean and very comfortable. I think everything is a bit pricey in Durango for basic hotel. Shower/toilet separate from vanity area which is nice when 2 people are getting ready at the same time. Good breakfast and convenient to the train. internet was fine. Our room had a small balcony off the back of the room which was nice to sit out with a glass of wine and take advantage of the cool mountain air. nice place, i would stay again.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Sounds like you booked a suite! Definitely worth the little extra!!! So glad you enjoyed your stay and indeed, we are not the fanciest place in town but a great value. With free full breakfast, free wine happy hour and as much as $100.00 night per savings, we are thrilled you appreciated our value. Our housekeeping staff works hard to keep the place spiffy and more love and care goes into the day to day operation than you can imagine so we are so excited to receive your feedback. Thank you for your business.

"Good option for dog owners"

4
26/06/2016

Spent a good night at Best Western Durango Inn & Suites while on the way to take our kid to camp. We had wanted to bring our dog with us and this hotel was very dog-friendly an accommodating. The suite was very nice and well appointed. The beds very comfortable and the breakfast better than many we have encountered. No complaints here at all.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Excellent! We are so happy you enjoyed your stay along with your four legged friend. The suites are definitely worth the extra few dollars to have the extra space and access to the courtyard area. We are thrilled you enjoyed your breakfast and look forward to seeing you again soon!

"A very hard time made better"

5
23/06/2016

We were in Durango for a memorial service of family members. We were emotional and sad, and the friendly, helpful, kind staff went above and beyond to make our stay better. We had initially booked a room with just one king sized bed, but the staff made it possible for us to move to a room with a suite and a separate sleeping area for the second night of our stay, the night after the funeral, when we both needed a good night sleep to be able to make the drive home the next day better. They accomplished the change even though it is the height of the tourist season in Durango.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Please accept our condolences. We are sorry for your loss. We are delighted to have been able to make your stay more comfortable. Our staff are a terrific group of hardworking folks who pride themselves on the job they do. Thank you for recognizing them. We hope to see you again under better circumstances.

"Solid Hotel Option in Durango"

4
22/06/2016

I was on a Father's Day roadtrip with my son through Colorado, and decided to detour to Durango for a day. We didn't have any lodging set-up for our visit, and elected to stop at the Best Western as we pulled into town. The room was comfortable, and there was minimal road noise detectable. My son enjoyed the pool, although he was hoping the closing time was later than 10:00 P.M. Where I was most impressed was with the attentiveness and courtesy of the front desk staff. They did a great job making us feel welcome . . . especially when compared to the other places we stayed over the course of our trip. The only negative from our visit was that the breakfast area was very congested. We gave up trying to get food and find a seat when we realized we were battling way too many people given the size of the dining space. That being said, there were enough positives that we would consider staying here again when we return.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for your nice review. We are thrilled you chose us and hope to see you again soon. Our apologies for not being able to take advantage of our complimentary breakfast. Indeed, it is hard to control what time guests eat during the busy season, and at times, seating becomes limited. We try and expand our seating by using the beautiful outdoor area but for review readers, NOTE....come early for breakfast! Looking forward to seeing you again in the future!

"Great hotel"

5
19/06/2016

This hotel seemed to be older, however, it is well kept and outfitted with modern furnishings. Everything was clean. The staff is very friendly and professional. The location is perfect, exactly on the cusp of old and new Durango.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
A million thanks for taking the time to do a review. We look forward to seeing you again in the future. And thank you for your business!

"Great Place to Stay When in Durango"

5
12/06/2016

We stayed at the Best Western Durango Inn & Suites for four nights in June 2015. While the property is not new, it is very well kept. We saw people cleaning the pool and power washing the sidewalks several times during our stay. The breakfast area was perfect. There was a good variety of foods to choose from, and the area was kept clean and well-stocked by Debbie. We enjoyed the outdoor dining area, which was great for the cool summer mornings. We took advantage of the pool and the laundry room, as well as the complimentary wine in the lobby each evening. What stands out most in my mind is the friendliness of the staff. We will definitely stay here the next time we're in Durango.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh thank you so much. It is so hard to find employees that work hard and are proud of what they do. We feel so lucky to have them and you have no idea how much they appreciate the social media recognition. Thank you so much. Indeed, we are not the newest or fanciest place in town but offer a terrific value. As owners, we too take pride in what we have to offer and are thrilled you enjoyed. Thank you for taking the time to do a review but most of all thank you for your business.

"Great family place!"

4
09/06/2016

We got the family suite and we had plenty of room for two adults and three kids! It has two rooms and a TV room. We enjoyed the free breakfast with hot eggs and sausage/bacon and waffles etc! The location is decent, but you will have to drive a very short distance to the shops. You could walk to the Main Street, but it's a little too far. Driving is easier. We loved our train ride to Silverton and also our dinner at Carver's Brewery! Durango is beautiful!!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking your valuable time to leave us a review about your recent stay. We are delighted to hear that you had enjoyed our amenities and our deluxe continental breakfast. We hope to see you again!

"OUTSTANDING EXPERIENCE"

5
06/06/2016

From check-in to check-out, our stay was wonderful. Our family enjoyed the heated pool, the lawn out back, the large hottub, and the great hot breakfast! The complimentary wine was a perk. And the price was great!

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking your valuable time to submit a review. We are so glad you enjoyed your stay and the other amenities we have to offer. We strive to provide outstanding service and provide some extra value in your stay and are thrilled you enjoyed the exterior ambience and some wine too! Come and see us again soon!

"Excellent facility - excellent staff"

5
03/06/2016

We have used this hotel exclusively during the past several years when we need to stay in Durango for a night or two. Our experience is always exceptional. The front desk staff is professional, caring, and delightful. Rooms are spotlessly clean, breakfast hot, diverse and tasty. Since we first stayed at this hotel we've never stayed anywhere else.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
We are thrilled you are delighted with your stays. Our staff always appreciates when they are recognized for their efforts but most of all we are thankful that you have chosen us. We look forward to seeing you again soon.

"AC didn't work properly, noisy"

2
01/06/2016

AC is located in a small room by the bathroom, can't get the bedroom cool. It kept shutting off even though it never hit the designated temperature. We stayed here because of its location to the Durango Silverton train ride. Staff was ready for us when we got here.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Oh my! We are so very sorry that the AC did not work properly in your room during your stay, but we are delighted to hear that our staff was ready for your arrival. Again, we do apologize that the AC did not work properly, but we hope that you will consider staying with us again!

"Expensive for these types of rooms"

3
29/05/2016

I thought it was clean and big enough but nothing that great and fairly expensive. The location is fiarly good in relation to downtown Durango and the train station. The town itself is nice. We were there for the Iron Horse bike race and it was a good location for that.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review, your input is very important to us. We are sorry that the price was considered to be expensive. We strive to have the lowest rates out of our direct competitors. We are delighted to hear that you had enjoyed your stay. Again, thank you for your review but most importantly thank you for staying with us. We hope to see you again!

"Pretty ok room and breakfast "

4
29/05/2016

Room was nicely decorated and clean. The breakfast was pretty "A-ok" They had all the regular continental stuff but also two styles of eggs, waffles, sausage and bacon. The front staff was friendly and when I asked if we could checkout late they said it was no charge ?? so that made me very happy.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Super review! Thank you for your input. We are delighted that you had enjoyed our breakfast and that you were very happy when we were able to assist with a late check out at no additional cost. Again, thank you for your review, but most importantly thank you for staying with us. We hope to see you again!

"Train Ride"

5
28/05/2016

We stayed at this hotel because we were going to ride the Durango to Silverton train. The hotel is about 1 mile from the train station. We did book ahead and the hotel staff was ready for us when we arrived. The staff was very helpful and friendly and gave us maps and directions for additional Best Western locations for the remainder of our vacation.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Awesome! Thank you for leaving us a review to let us know how we did. We are delighted to know that our agents took care of you and helped with directions to additional locations. Thank you for being a loyal Best Western supporter, we hope to see you again!

"Nice Hotel in Durango"

4
26/05/2016

We have stayed at 3 different hotels in Durango over the past 5 years. Although the rooms could use a little updating, we enjoyed the overall stay at this one the best of the 3. The layout of the rooms is very comfortable and relaxing.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER review! Thank you for taking the time to leave us a review. We are delighted to see that you had enjoyed your stay. Indeed, we are an older property but that has been in the process of updating our property every year. We hope to see you again!

"Largest BW Room We have Stayed in"

4
22/05/2016

Fantastic-sized room with a suite as well as a king bed. Check-in was excellent and the hotel even offered complimentary wine. Didn't bother with the grill next door but had pizza delivered to the room by a Durango-based eatery. There is a balcony out back with views of the surrounding hills and the hot-tub.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Super Review! Thank you for taking the time to leave us a review about your experience at our property. We are delighted to hear that you had enjoyed one of our suites. We hope to see you again!

"Great Stay!"

4
20/05/2016

We were welcomed for an overnight stay with an immediate upgrade to a suite without even asking. Becky at the desk was delightful and very helpful. We enjoyed our room which was clean and spacious despite the fact that it is an older facility. The beds were wonderful; the best nights sleep so far on our trip. The breakfast was hot and plentiful, plus we enjoyed sitting on the outside patio at breakfast to enjoy a beautiful Colorado morning. The hotel was convenient and easy to locate. We would definitely recommend and would gladly book again.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
What a great review! Thank you for taking the time to leave us a review about your stay. Becky is indeed a hard worker and is always very delightful. We are delighted to hear that you enjoyed the upgrade! Thank you for recommending us, we can't wait to see you again!

"A good night's rest"

4
20/05/2016

Very quiet and comfortable room. Friendly desk staff. Property was clean, neat and well maintained. Breakfast was pretty good and typical of most BW's. We had a good night's sleep when we stopped on our 10 day road trip. Nice Mexican restaurant next door and within walking distance. Not close to downtown if that is important. We were just passing through town so it suited our needs.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! We are delighted to hear that you had a good night's rest and enjoyed a clean and comfortable room. We hope to see you again!

"Pleasant stay"

4
19/05/2016

Comfortable, huge suite, great views of grassy hill, with deer and birds. Very relaxing and quiet. Convenient to downtown Durango. Wifi worked great, and plenty of parking. Would definitely stay here again and would recommend it. Although a second floor room is essential.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER! Thank you for your review! We are very delighted to hear that you enjoyed your stay, the convenience to downtown, and viewing the wildlife. What a treat! We hope to see you again soon!

"Great experience"

5
16/05/2016

Excellent location in Durango, great room and friendly, efficient staff. Watched deer play behind the hotel in the evening. All amenities were top shelf. I would highly recommend staying here if you are in the area.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
AWESOME review! We are delighted to hear that you enjoyed your stay with us and that you had enjoyed watching the deer on our property, what a treat! We hope to see you again!

"Great place to stay."

4
12/05/2016

This is one of your typical Best Westerns you find around the country. It is a well kept but old property. Good value for your money. The bathroom was very outdated and needed a make-over. The floor was soft in this area which is a sigh of wood rot. We have stayed here several times as it is on our route home and will stay again. Great staff and great breakfast.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! We appreciate to hear your input about your recent stay at our property. Indeed, we are an older property, we have been in the process of renovating the rooms and updating our bathrooms. We are delighted to hear that our staff was great and you had enjoyed our breakfast. We would love to see you again! Again, thank you for your review but most importantly thank you for staying with us.

"Colorado visit"

4
09/05/2016

We were checked in very quickly, which was nice and our room was on the 1st floor making it even better. We did have to call an 800 number to walk us through a problem with the internet service. We called Tyler but he didn't seem to know how to fix the problem. After talking with the "help desk" number, the problem was resolved. Bed was very comfortable & even though we were just off highway 160, we were not bothered by road noise.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Super Review! Thank you for rating us 4 out of 5 stars! We are delighted to hear that you had enjoyed your stay and the 800 number was able to assist with the Wi-Fi. We hope to see you again!

"Great Experience"

5
09/05/2016

Upon arrival, staff courteous, helpful, room, lobby and breakfast area very clean. Updated rooms/suites. Very accommodating. Wi Fi free, breakfast included - breakfast staff friendly and helpful. Just a great experience.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Fantastic! Thank you for rating us 5 out of 5 stars! We are delighted to hear that you had a wonderful stay while at our property. We hope to see you again!

"Durango Trip"

5
06/05/2016

Best Western was great! Everyone was helpful and courteous. I will be staying there the next time I'm in Durango. They upgraded me without asking and it was an even better deal. I had a large tour bus to park and it was no problem. The hotel was quiet at night which gave me a great nights sleep. Keep up the great work!

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review and we so look forward to seeing you again in the future. Your taking the time to complete a review is greatly appreciated but more important, thank you for your business.

"Great place to stay"

5
02/05/2016

We have stayed at this Best Western several times. It is quiet, clean and very comfortable. Appreciate that the suite option puts the bedroom on the back side, which is all green space. Also appreciate that pets are allowed. We've always been treated very well when staying here.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER! Thank you for rating us 5 out of 5 stars! We are delighted to read that your stay was quiet, clean and comfortable. Again, thank you for review but most importantly thank you for staying with us, we hope to see you again!

"Durango Best Western"

5
29/04/2016

Great place to stay. Has a nice patio at the back of the suite where you can enjoy the scenery. We stayed two nights and had great service. The breakfast was good and the location was perfect. We were one mile from the Durango Silverton train depot.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Awesome! Thank you for rating us 5 out of 5 stars! We are delighted to read that you had enjoyed your two night stay, had a great experience and enjoyed our breakfast. Indeed, we are only a mile from the train depot. Again, thank you for your review, but most importantly thank you for staying with us! We hope to see you again!

"Relaxed weekend"

4
25/04/2016

I always stay at this hotel for many reason. It is about 5 minutes from main street yet you feel like you are in the woods. The river walk is maybe 10 minutes away. It is really clean, great service and a great continental breakfast. An outdoor hot tub to be under the Colorado stars. I have seen deer in the field behind the hotel everytime.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for taking the time to leave such a great review! We are delighted to know that you had enjoyed your stay with us each and every time. How cool it is that you had seen deer on the property, what a treat! We look forward to your next arrival, see you then!

"Western vacation"

4
23/04/2016

This was a great place to stay. We stayed in a suite for two nights. There is a wine reception from 4 to 6 every night. There is a great Mexican restaurant next door. The suites have a back door to sit outside and have a beverage or just enjoy the beauty of the area.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER REVIEW! Thank you for taking the time to leave us a review on how we did, we greatly appreciate your input! We hope to see you again soon! Thank you for staying with us.

"Good Value"

4
23/04/2016

This was a good value for the stay. We enjoyed the breakfast and it was convenient to park our pop up trailer in the parking lot. However, the bathroom in our room needed a little updating. The knobs fell off the sink every time we tried to get water. The light was so filled with bugs we couldn't see and the shower head needed updating.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Dear Amanda M - Thank you for your review, your input is very important to us. We apologize that the amenities in the room were not working properly and that there was bugs in the light cover, that is inexcusable. We are delighted to hear that you had enjoyed our breakfast and that our parking lot was the right size for your pop up trailer. We hope to see you again! Thank you for staying with us.

"ANIMAL HAIR AND WET SOCKS!"

1
22/04/2016

Animal hair everywhere! So matted on couch cushions that I took one to the lobby to show the clerk. Also, the carpet had recently been cleaned and was still wet. Offered another room but the new one had a white stain on the couch. Besides, once I'm unpacked I'd rather just stay on the bed and hope the sheets are clean! .

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Dear MDYKSK...hmmm....we are very perplexed and had to turn to your other Tripadvisor reviews for possible insight. We struggled to meet your request to be extended a complimentary upgrade and would normally allow the carpet/couches to dry, following deep cleaning, prior to your arrival. We are recognized, time after time for our cleanliness, in reviews, and had indeed just completed shampooing the guest room carpet and pull out sofa sleepers, the day of your arrival, and as you note, they were still damp. Our apologies. I suspect the small tuft of hair you refer to was a result of the shampooing process collecting debris in the corner, for which there is no excuse. Yet, given your short notice of special consideration, we felt you would prefer the free upgrade you requested and we chose to put the room back together and rent it without proper final inspection. Shame on us. Indeed, we offered another room, and again, I personally inspected the white "stain" you refer to which turns out is a spot of paint that splattered from the touch up we recently completed on the adjacent wall, which was smaller than the size of a fleck of frosting off a cupcake, yet unacceptable. Again we are sincerely sorry. We hope that the additional, significant discount that was extended to you during your stay was acceptable and sincerely hope that on your next trip to Durango, you find suitable accommodations. Your input is greatly appreciated. Happy and safe travels.

"Great for a Quick Overnight Stop Passing Thru Durango"

4
21/04/2016

We were traveling from the PNW to New Mexico and this is right on our way. With an older exterior, this hotel is located on the outskirts of town and easily by-passed if you are not looking for it. Rooms are small, but clean and efficient. Beds are firm and pillows are soft, very desirable. Reception area and breakfast room have been remodeled in the last year and are very pleasant. All employees were helpful and informative.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
We are so glad you found us and had a delightful stay. Thank you for taking your valuable time to submit a review and we cannot wait to see you again. Safe and happy travels.

"great experience"

5
19/04/2016

Statyed for week and was perfect. Becky and Josh and whole staff best service we have ever had. Beds were great, bathroom had grab bars, breakfast was fresh, maid service very friendly and acccomodating.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW!! Thank you for your review! We are delighted that you had enjoyed your stay! We hope to see you again soon!

"Up earlier than breakfast"

5
18/04/2016

Having to have an early start to the day, we made it to breakfast before it was ready for us. Fortunately, Pierce offered and was more than willing to set up the breakfast items early for us so we could have our coffee and breakfast and get on our way. So helpful and considerate! It was a small gesture that made our stay that much better! The rooms were clean and comfortable and location is great. On the way into town, yet not too far from downtown Durango. We will definitely be staying here again

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER! We are very delighted that you had enjoyed your experience at our property. We hope to see you again soon!

"Great place to stay"

5
13/04/2016

This is a great hotel, friendly staff, clean and comfortable rooms. We have stayed in other facilities in Durango but this is the best one as far as we are concerned. It's in a good location,easy to get to, easy to find, and close to the train station and other tourist attractions.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review and input. We appreciate the time and effort you put forth in submitting a review and are thrilled you enjoyed your stay. We look forward to seeing you again soon.

"Disappointing visit"

1
12/04/2016

This was an interesting stay. The staff were nice. The first night we were there, about 10 truckers were parked in the parking lot, staying there, lending to the feel of a truck stop. Also the first night, the hot tub had a topless woman in it who freaked my kids out. The waffle maker in the free breakfast never cooked our waffles. The towels were THE HARDEST and ROUGHEST towels I have ever used in my life. And the heating system was weird. It was located in the back semi-room near the rest room, which meant that the entire front of the hotel room basically received no heat. I don't think I would stay here again.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Ahhh, we are so sorry you were disappointed in your stay. Yep, every Tuesday night we have a group of drivers who have stayed with us for over 9 years because of our hospitality, cleanliness and outstanding value. Not only are they a terrific group of gentleman, they are a valuable part of our Best Western family as are all our guests no matter what their occupation. I apologize on behalf of the topless woman. If only I could have a word with her regarding her disrespectfulness. Hopefully we have raised OUR kids to never engage in such inappropriate behavior. I was not aware of that either of the 2 waffle makers did not work in the breakfast room at any time but I will certainly look into so thank you for bringing this to our attention. We are hopeful that you did however, enjoy the eggs, sausage, bacon, yogurt, oatmeal, fresh fruit, muffins, cinnamon rolls, etc. Indeed, I agree with you on the towels. We are working with our cleaning solution company to get better results in softness. Although the towels are good quality, we need to work on the softness, no doubt. Thanks so much for your input. Happy and safe travels.

"Not as advertised"

2
12/04/2016

NO MICROWAVE, and the online photos look WAY better than the real thing. Was very old and in need of major remodeling for the rates they are asking. Nobody at the front desk cared about the fact that they advertised microwave in room, but indeed had no microwave.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Bummer. We are so sorry for your confusion. We DO have microwaves in all our suite rooms but indeed, there are NO microwaves in our STANDARD ROOMS. We have looked through every booking site online and cannot find where you would have been lead to believe that there were microwaves in EVERY ROOM. ( the suites are definitely worth the extra few dollars!) We are super happy to refund your stay, 100% if you are able to show us where you located ANYTHING that indicates there are microwaves in the ROOM TYPE you selected when you booked your reservation online. Please feel free to contact the owner at 970-247-3251. Again, we apologize for your confusion and know that, should you choose to stay with us again as we hope you do, and prefer not to have a SUITE, we do have a microwave in the lobby for our guests convenience. Looking forward to seeing you.

"Driving Thru Durango"

5
10/04/2016

Driving thru Durango... This hotel was on our way. We stopped in last minute & was accommodated. The hotel was nice & clean. I feel we got good quality for the cost- affordable. I usually look for hotels serving a breakfast. They have a decent breakfast! I would definitely stay here again if I were in Durango. I didn't stay long to use any amenities this hotel offers.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review and rating us 5 out of 5 stars! We are delighted to read that you had enjoyed your stay while you were here at our property. We are delighted to have you stay with us again! We hope to see you soon!

"Most Amazing Service!!!!"

5
04/04/2016

Rooms were Very Nice Decent size Considering we got a 2 Queen room.Room Was Very Clean.The Staff was Amazing.I do Believe it was 2 Staff Members that made me feel like i was at home.i do believe their names were Tyler and Melisa Very helpful i Was really Delighted in my stay.i give this hotel a 5 star

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER! Thank you for taking the time to leave us a review and for specifically mentioning two of our amazing staff members! We are delighted to hear that they made you feel at home. Again, thank you for your review, but most importantly thank you for staying with us. We hope to see you again soon!

"Perfect able beds.for us"

5
31/03/2016

We have stayed here at least 6 times and each visit has been great. Very caring staff, rooms clean and comfortable. Very close to downtown and all of the shops. We have routinely been upgraded to a suite because I am a Best Western Rewards member. The only complaint, if you even want to call it one, is the breakfast selection. It is good but it would be nice to have a little more fruit or precooked oatmeal.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! We would also like to personally thank you for being a loyal Best Western rewards customer and returning to our property time and time again! We would like to apologize that you did not enjoy our breakfast selection, we strive to supply the best that we can with sausage, eggs, make-your-own-waffle bar, make-your-own-oatmeal bar, three different kinds of cereal, English muffins, danishes, apples, oranges, bananas, yogurt, apple juice, orange juice, tea and coffee. We also have gluten free items upon request. We hope that you will keep staying with us time and time again! We look forward to your future stay, but most importantly thank you for taking the time to leave us a review!

"Great overnight!"

5
30/03/2016

Upon check in we were offered complimentary wine....a bonus after driving across a snowy pass. We had a clean, quiet room with windows that faced the mountains...perfect for our needs. Great breakfast and the staff was excellent!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for leaving us such a great review! We are very happy that you had enjoyed your stay and that our staff took care of you. Again, thank you for your review but most importantly thank you for staying with us. We hope to see you again soon!

"Better and Better"

3
29/03/2016

This hotel just gets better and better. Visitors will soon become aware of the many improvements from the moment they arrive. Check-in from 4 pm to 6 pm and you will be welcomed with a complimentary glass of wine. The rooms have 40 to 50 inch tv sets with two in the suites. Rooms have fridges, microwaves, tea and coffee making. In fact the only thing missing is cutlery and crockery. Bet Western hotels have joined the race to see how many pillows can be put on a bed. This is five plus a bolster on their king-size beds. There is an all year round outdoor hot tub and a swimming pool for the summer. The buffet breakfast now includes cereals, yoghurts and fresh fruits. Also bacon, sausages, eggs ad pancakes. Coffee tea and juices. The only way that competing 4 and 5 star hotels can offer is an indoor restaurant, but here there is one just outside the door.

"Family Friendly A+++++"

5
28/03/2016

We stayed here on Easter weekend. Not only were the staff of this hotel rockstars at customer service but we also enjoyed the little extras that really meant a lot. Complimentary wine from 4-6 was a nice time to relax in the lobby by the fireplace. We also woke up on Easter sunday to "treats" left by the hotel staff. My 9 yr old daughter was thirlled by this simple gesture. More hotels should strive to perfom the way this one does. Everyone from the front desk staff to the housekeeping staff was extremely friendly and awesome at their jobs!! A+++++++

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! Thank you for taking the time to leave us a splendid review! We are delighted to hear that you had enjoyed your stay while you were here with your family during Easter weekend. Again, thank you for your review, but most importantly thank you for staying with us. We hope to see you again soon!

"Great stay, great price!"

4
23/03/2016

Great stay, great price! Was very pleased with the accomodations. Attached restaurant wasn't great. Pool and spa are outdoors which made it relatively unusable at the time we were there but otherwise we were very pleased with the hotel and stay.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! We are delighted to hear that you had enjoyed your accommodations while here in Durango. We are unhappy to read that you didn't enjoy your meal at the restaurant next door, they are locally owned and a separate establishment. We are about 1/2 a mile from historical downtown Durango where there are great places to eat and plenty to choose from. Again, thank you for your review but most importantly, thank you for staying with us. We look forward to your next visit! We would be more than happy to recommend a great place to eat!

"Clean Comfortable Rooms Close to Historic Downtown"

4
20/03/2016

Clean rooms very good service and close to historic district.Easy in and out (cars) to rte160. Stayed 2 nights housekeeping was excellent. Pet friendly hotel so if you decide to walk around the back watch out, people don't clean up after their pets.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
THANK YOU so much for your review! We are very pleased to hear that you had enjoyed your stay while at our property and that our housekeeping team was excellent! Most importantly, thank you for staying with us! We hope to see you again soon!

"Nice room, great staff."

4
08/03/2016

Stayed one night, but want to return. The staff was outstanding. I checked in with Tyler- you couldn't find and hire a better front desk person. Efficient, informative, low key yet on top of it. The first room had a problem, so he moved me to a great location with absolutely no fuss or attitude. Clean room, adequate breakfast to get you going.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review and mentioning one our amazing team members! We are very delighted to hear that you had enjoyed your stay and as soon as a problem occurred, our staff fixed it right away with no hiccup. Again, thank you for your review but most importantly thank you for staying with us! We hope to see you again soon!

"Nice Accomodations and Close to Downtown"

5
24/02/2016

Arrived on Friday over the Valentines weekend had a great time. The staff was great and got us registered quickly. We had one of the suites and it was comfortable. Morning breakfast was very good with make your own waffles. This motel is less than a mile from downtown. We use again when we are back in town.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
What a great review! We are very delighted to hear that you had enjoyed your stay while you were here and had a great time on your Valentine weekend. Thank you for mentioning our amazing staff and our make-your-own waffle bar which is a part of our deluxe continental breakfast in the morning. It includes a variety of items, as mentioned build-your-own-waffle bar, build-your-own-oatmeal bar, sausage, scrambled eggs, English muffins, wheat and white bread, Danishes, muffins, apples, oranges, apple juice, orange juice, coffee, tea, and gluten free options available upon request. Again, thank you for your review, but most importantly thank you for staying with us, we look forward to seeing you again!

"Lovely hotel, warm and welcoming staff"

5
23/02/2016

This is a great place to stay, especially if you are traveling with pets. It's centrally located, but not noisy and has great customer service. The rooms are spacious, clean, and nicely decorated. They have a nice 24-hour laundry room, and their breakfast is excellent-- they offer some first rate bagels and cream cheese and superior coffee. If it's snowing out, their little library with a fireplace is a great place to curl up. I was also very impressed with their genuine kindness to animals. They take care of two sweet young homeless cats and feed them, got them spayed and vaccinated, and let them sleep in a little cave under their hot tub in winter. As a cat owner, that kind of made my day. The staff is very friendly and helpful. The value is excellent.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for leaving us a review about your stay while you were here in Durango, CO. We are absolutely delighted to hear that you had enjoyed your stay along with our little library, fireplace, and two of our sweetest little friends. It also sounds like you enjoyed our deluxe continental breakfast which includes a variety of items, sausage, scrambled eggs, English muffins, wheat and white bread. Build your own waffle bar, build your own oatmeal bar, fruit, yogurt, apple juice, orange juice, coffee and tea. Again, thank you for the review, but most importantly thank you for staying with us and being a loyal best western supporter.

"...Great motel - great customer service......"

5
19/02/2016

This is my "home away from home" as the Front Desk calls it.... I have stayed here numerous times over the years, and I always enjoy my stay... The employees are very customer service orientated, and go the extra mile to make sure your stay is good. The breakfast lady is the best. She makes sure that the breakfast items are always replenished.... The food is very good, and there is a lot to choose from - eggs, bacon or sausage, English muffins, fruit, yogurt, juices, waffles, and more... The rooms are very large - I always get a suite for a few extra dollars or the Front Desk will upgrade me to a suite because I am a Best Western Rewards member. The beds are very, very comfortable... 2 TVs in the Suites, and everything is always very clean... I stay here quite a bit and will continue to do so... Thanks, guys!!!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
We are absolutely thrilled each and every time that you have stayed with us, we are very happy that our staff has made our property your home away from home! Thank you for taking the time to let us know how we did and for mentioning our amazing team, but most importantly thank you for staying with us time and time again and being a loyal Best Western customer.

"Valentines Get Away"

5
15/02/2016

My wife and I only live about an hour away from Durango. I accumulate a lot of reward points from staying at the Best Western Canyon De Chelly in Chinle, Az. twice a week for my work. We had the chance to get away from household responsibilities for the weekend and the Durango Inn and Suites made a perfect destination. The lady serving the breakfast was especially helpful as far as helping to find food the my wife could eat that was GLUTEN, EGG and DAIRY free.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! Thank you for taking the time to leave us a review and recognize our amazing breakfast lady. We are pleased to hear that our property was the perfect destination and that our breakfast lady was helpful. We look forward to seeing you again when you decide to get away from the household responsibilities, but most importantly thank you for staying with us and staying loyal to the best western brand.

"BW Durango"

3
27/01/2016

Well it is clean and overall pretty nice as you would expect from a Best Western. The only real problem I had was at check in. I had intended to use my reward points for the room but the desk clerk informed me that I could only do so by calling the reservation number on my card, and that they couldn't due it at the front desk because the computer would not allow it. Every other time I stayed at a BW I was able to redeem points at the front desk for a room if I needed to. Not sure what the problem was at this particular place. I wouldn't say don't stay there, just know that redeeming points there might be an issue if you don't make arrangements prior to checking in via the phone number on the rewards card.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for being a valuable Best Western Rewards Member. I am so sorry that your entire experience at our Inn was soured during the check in process. Indeed, advanced reservations are required to ensure availability of point redemption stays through our Best Western Reward Program similar to Marriott, SPG, Choice and all Frequent Airline reward programs. We are glad other Best Westerns have found a "work around" but unfortunately, the technology we have chosen to use does not. We apologize for the inconvenience. We sincerely hope you enjoyed your complimentary upgrade to a spacious suite on each of your recent stays and hope that your 4 legged friend enjoyed our pet friendly Inn as well with the vast expanse of area to run and play. We hope to see you again soon and again thank you for your support of Best Westerns.

"About what you'd expect: overpriced, not great service..."

3
21/01/2016

About what you'd expect from some of the larger chains in summer. Not the most friendly staff when we first arrived, though the next day, folks seemed a bit happier. It worked. Would I stay again? Only if I couldn't find another similarly priced option with better reviews.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Oh Dear, we are so very sorry you did not enjoy your stay while you were here in Durango. We are sorry that you were not treated with a bright welcoming smile upon your arrival. We hope that you will join us again in the future and give us the chance to show you the BEST customer service possible. Again, thank you for your review, but most importantly thank you for staying with us.

"Great Hotel, good price"

5
13/01/2016

Nice hotel for 3 adults. 2 queens and a sofa bed worked great. The breakfast was also a nice surprise as it was a hot breakfast with eggs, bacon, sausage, and waffles. Hot tub is an added bonus for soaking after a day in the snow.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
We are thrilled you enjoyed your stay. When choosing rooms, we encourage guests to spend a little extra for the suites as you did, for the extra room! We hope to see you again soon and a big hearty thanks for choosing us. We appreciate your business more than you know.

"Great stay."

5
07/01/2016

He stayed here because we where on a budget for hotels so we spend more on the activities and restaurant. Best Western are not homogeneous as they are independetely own. So we were scheduled to arrive on the day after tje Goliath winter storm... road were closed and had a non-cancellable non-refundable reservation. Well I called to the place and explained I was stuck at Socorro,NM and they switch my days so I didnt loose any of my paid days. Our room was a double queen standard. It was very clean. Heating work extremely well I had to lower it as coming from -2°F to a 70°F warm weather was too much. Sometimes I eveb turned off. Cozy atmosphere. We had our car so we were able to drive in and out without a problem. Only 5 min to downtown. The complimentary breakfast was very good: activia yogurth, beated eggs, sausages, swiss chocolate packets, twining teas, i dont drink coffe so can comment about it. Gluten free bread on request is available. Toasters, butter, peanut butter. On the reception they have a tradebook section they looked interesting. And maybe you can read on site didnt ask as we were always on activities. They have complimentary wine from 4-6pm and coffe machine available all day long on reception. I love my stay. Taylor was an amazing host.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! Super Review! Thank you for taking the time the leave a review about how we did. Thank you for recognizing our amazing team, clean rooms, and our breakfast! We hope to see you soon! Safe travels!

"Loved the backyard"

4
01/01/2016

Our big family was comfortable in the 2 bedroom suite that includes 3 beds and a rollout sofa bed. The staff is friendly and concise. The free breakfast was okay. We just loves that there was a backyard behind the suite right next to a mountain. The kids played in the snow back there.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave us a review on how we did! Thank you for taking the time to recognize our friendly professional staff and our property. Our breakfast is a deluxe continental breakfast which is: sausage, build-your-own waffle bar and build -your-own oatmeal bar, Danishes, muffins, 3 different kinds of cereal, with a gluten free option available, apple juice, orange juice, coffee, and tea. Please contact us directly at (970) 247-3251 to let us know what we could've done to make our breakfast better than just okay. Thank you again for leaving your review. We hope that you will join us again in the future.

"Nice management"

3
30/12/2015

This is an older motel but with semi renovated rooms. Location is too far to walk to historic Durango. But great if you're headed up the mountain to ski at Purgatory. Walkable to river. Really attentive management, very nice. If your just looking for a clean, basic room at a budget price this will be okay.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Super Review! Thank you for taking the time out of your busy schedule to leave us a review. We are very pleased that you had enjoyed your stay here at our property! We hope to see you again soon, but most importantly thank you for choosing us!

"a nice place to stay"

4
30/12/2015

we did enjoy our stay at this location. it was a nice stay, we liked the staff and the breakfast was very good. although when I first entered the bathroom it did have a faint smell of stale urine but house keeping took care that right away. other then that the room was kept every clean.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking the time to leave a review about how we did. Thank you for sharing with us that our housekeeping team took care of the odor in your room right away! We hope to see you again soon!

"Durango Hotel"

4
28/12/2015

Extremely friendly staff, the breakfast exceeded what was advertised on its sign, it was a full breakfast despite just claiming a continental breakfast. It is very close to a great dog park and a reasonable distance from the downtown area. There is a minimal charge of $15 per night for dogs. The property is the best place to stay in town if you are traveling with dogs.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for taking your valuable time to submit a review. We are excited you enjoyed our breakfast including eggs, breakfast meats, waffles and "build your own yogurt and waffle bar." Indeed we are a pet friendly establishment and glad your found it convenient. The suites that open through to the back are well worth the extra bit of money and provide easy access for our 4 legged guests to over 56 acres of fun to run! Hope to see you again soon but most important, thanks for choosing us.

"Best of the Best"

5
23/12/2015

After a Grueling 700 Mile Travel day I was Greeted by Two Very Motivated and Positive Females that Amy & Melissa took care of my check in within 10 Minutes and made sure I got the Room that I needed..Comfort of the Bed and All Amenities were the Best.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER REVIEW! Thank you for your stay and mentioning our wonderful staff. We are very pleased that you had enjoyed your stay at our property on our comfortable beds and that you enjoyed all of our amenities. We hope you will join us again in the future.

"Fort Lewis College graduation!"

3
22/12/2015

Stayed at this property for a December graduation for 5nights. Plus: Microwave, mini fridge, comfy queen beds. Plenty of outlets (in this needy technological time of smartphones, laptop, etc.). Very friendly hotel staff. Filling continental breakfast. (Debby who made sure food and most importantly coffee was always stocked. She was awesome ! Great and accommodating housekeeping staff. Opportunities for improvement (OFI's): Larger coffee maker-single cup maker only. Rooms were a bit small-cramped. Heater/ A-C is a forced air and noisy unit but did the job. I had to turn off the unit at night as it was on continuous.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW! What a great review! Thank you for your input on how we can improve and mentioning how awesome our staff is. We hope to have you join us again!

"best stay in the Durango"

5
18/12/2015

We travel to Durango often and have stayed at many of the different hotels or B & Bs but this was by far the most pleasant stay even though we had terrible weather. An added bonus for us was they were dog friendly and the back door to our room worked out for us. We will use this hotel again in the near future.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for staying with us! What a great review! We would love to see you and your four legged friend on your next journey.

"Near downtown"

5
15/12/2015

Very clean hotel and they did the room service everyday including thanksgiving day. Less expensive compared to other nearby hotels but no compromise on the quality. Front desk is friendly and help us with nearby attractions and restaurants. Typical best western morning hot breakfast. They typically do a free upgrade during low occupancy season. Just a mile from downtown and four corners is just 1.5 hours from here. Spacious rooms, clean bathrooms, number of power outlets to charge the phones, tablets etc.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
AWESOME! What a great review! Thank you for recognizing our fantastic staff, they make a great team! As you have mentioned, we definitely are one of the less expensive hotels in the area. Thank you, for your review, we hope that you will join us again!

"bad beds and breakfast could be better"

3
14/12/2015

The beds are extremely uncomfortable and the breakfast eggs were hard and very dry. I would stay here again if they made changes to their bed. We had our dog with us and this place was very good for that.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh dear. I am so sorry to hear you found our beds too hard. Our caring and terrific staff tried hard to move you to a room that perhaps had softer beds and were truly bummed you declined. No doubt it may have been more comfortable. Hard beds is not a complaint we normally receive. Despite your dislike for our eggs, we do hope you found our waffles, sausage, bacon, breakfast breads, gluten free options, build your own oatmeal bar, and build your own waffle bar, most exciting. We look forward to welcoming you back in the future and thank you so much for recognizing the amazing staff on your other social media reviews. There is no greater way to reward them than to see their efforts rewarded on review sites. A million thanks! See you soon.

"OK, But WIFI Needs Updat"

4
10/12/2015

First time at this hotel and loved our family suite. Hotel staff very friendly. Wifi was very spotty and didn't work a lot for us 4 users. Manager did try to help us regarding the wifi, but sincerely think with mountains in the way....it was interfering with our connections. Swimming pool quite small--good for small children. Breakfast area is small, but you can sit outside and enjoy the fresh mountain air. There is a Mexican restaurant connected to the hotel, and recommend you try somewhere else. We would recommend staying here if you do not need wifi.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
THANK YOU! THANK YOU THANK YOU! We so appreciate your review! GOOD NEWS! Indeed, we have taken care of our WIFI challenges. All brand spanking new. In fact, 92% of our guests rate our WIFI a 10. We are thrilled you enjoyed your stay and look forward to seeing you again.

"Very good value for Durango"

3
01/12/2015

This is an old motel but clean and well-kept. When first walk in the room, there is a funny, old smell like get in 1960's buildings sometimes. The room includes a mini-fridge, hairdryer, iron, coffeemaker, but no microwave. The shower water faucet had both temperature and volume control - a big plus. The sink is in an alcove of the bedroom with the closet, rather than in the bathroom. The room had thin walls; can hear the neighbor snoring and coughing. There is some traffic noise but the adjacent road has little traffic at night. The fitness room is small. Breakfast was average

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review! Indeed we are an older property, but one that has value, excellent customer service and clean and tidy rooms. We strive to be better than average, we include a free deluxe continental breakast for all of our guests that contains sausage, egg patties, waffles, activia yogurt, 3 different types of cereal, pastries, bread and gluten free cereal upon request. We hope that you will join us again in the future, so we may show better than average and have the chance to upgrade you to one of your remodeled suites.

"Thanksgiving in Durango"

5
30/11/2015

This property was excellent. It is convenient and easy to get to. The ownership and staff were great and all seemed to enjoy their work environment, even the graveyard desk staff. That is correct 24 hr desk staff always cheerful and alert. Also the ONLY B/W in Durango that allows pets which is a must for us. I like it cool when I sleep and could not turn the heater low enough without turning it off, but that is just me most would probably prefer that. :-) The $15/ night for our small dog I thought was a bit high but not exorbitant.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Oh Wow! We are so happy to hear that you had enjoyed us and our property while you were on thanksgiving vacation. We would to have you come and stay with us again! Thank you for your review!

"Very Nice Time"

4
25/11/2015

Excellent staff at check in. Made us feel like family they were glad to see. Found a way to give us "stop ins" a discount on the nicest room (suite). It's nice to have a living room and a bedroom with two people with different sleep schedule. It was "cozy warm" but spacious. Breakfast was always stocked and good. Check out was quick and easy. Loved our 3 day stay and will stay here again.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER!! We are happy to hear that you had enjoyed your three night stay at our property. Thank you for recognizing our staff, they sure do LOVE when they are recognized for doing a great job and excelling in customer service! We would be please to have you come and stay with us again. See you in the future!! Thank you for your review!

"Most Excellent Place to Stay"

5
22/11/2015

The Hotel offered wine while you checked-in. The staff are very well trained and professional. The room was delightful, clean and the beds were comfy! Breakfast was hot and the dinning room was large with lots of tables available. They had a huge grass area out back for your dog to run around in. The beds were great, however, needed additional blanket if staying during the winter months.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Awe, thank you for recognizing our great team! They sure do work their tails off at making sure everything is clean and tidy and that our service exceeds our guests expectations! We hope that you will join us again in the future. Thank you for your review!

"We love Durango!"

4
19/11/2015

A really nice place to stay and much less expensive than other hotels within walking distance of Durango. The employee who checked us in was extraordinarily helpful and made us feel very welcome. We'll stay again!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER! We are very happy that you had enjoyed your stay at our property. Thank you for recognizing our fantastic front desk team! We would love to have you join us again!

"First thought"

5
17/11/2015

We are scheduled to stay here again in a month. Love tihis place! The rooms are great, comfortable, spacious, clean, easy to feel comfortable. This is our go to place when in Durango, always feel at home!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Awe, thank you for recognizing us as your home away from home! We are pleased to hear that we are your first thought when you decide to come to Durango. We look forward to seeing you again!

"Decent place to stay"

3
15/11/2015

Simple hotel, great location. We just needed to get off the roads during a storm and this was the first place we came to so we booked. The rooms and hotel itself are clean and in good shape, staff was helpful and the price was okay.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for your feedback but most of all, thank you for your business. We hope to see you again in the future.

"Great Experience"

5
11/11/2015

Great Experience - I would recommend this to anyone. Great value - 5 stars all the way. The room was spacious and spotless. Breakfast was very good. Wine upon check in was a welcomed treat. Staff was friendly and helpful.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
SUPER! Thank you for your review. Our staff loves to hear when they do a great job. We hope to see you again on your travels to Durango! Again, thank you for your review.

"Will stay again"

5
11/11/2015

Excellent night and will stay again. Well worth the fee. Great service. Fantastic breakfast buffet. Nice welcome in the pm with a glass of wine and a snack. Great location for getting to town and sight seeing in the area.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
AWESOME! What a great review! Thank you for taking the time to recognize our front desk and our cleaning staff. They toil away everyday trying to make the best experience they can for the guests that come and stay with us. We hope that you will join us again in the future!

"Best Motel Ever"

5
08/11/2015

The Best Western Durango is an exceptional motel. The unit consisted of two large rooms--a living area and a bedroom. This provided family members a chance to pursue their own interests. Being dog-friendly, it had a door off the bedroom leading to the dog area. This was an amazing feature--especially in the evening as you did not have to search out facilities.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hurray!! Thank you for taking the time to recognize us! Our staff sure does work hard at what they do to bring the best in customer service and cleanliness of our rooms. We are very happy that you had enjoyed one of our suites and our back yard. Thank you for choosing to stay with us, we hope to see you again!

"Friendly staff / free hot breakfast"

4
08/11/2015

Very fast check-in. Professional staff. Rooms were what we expected - clean with comfy bed. Free WIFI and Breakfast. The hotel is located a few minutes drive out of the centre of town but not a problem for us as we had a car. Would recommend.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
YIPEE! It is so great to hear when our guests enjoy their stay! Thank you for taking the time to recognize our front desk and cleaning staff, they sure do enjoy getting comments about a job well done. Thank you for choosing to stay with us, we hope to see you again!

"Nice Setting"

4
05/11/2015

This Best Western property is well kept and in a nice location. Helpful staff, beautiful surroundings, away from the hustle and bussle of downtown but close enough to be convenient. Rooms are nice but on the small side, even the suites aree a bit cramped. However I've stayed here numerous times so I do like it.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW!!! Thank you for taking the time to recognize our great staff, and it is great to see that you had enjoyed our quiet well kept location! Our staff sure does work hard at bringing stellar customer service and a clean place to stay! We hope to see you again when you decide to come to the area! Thank you!

"Stayed here numerous times..."

5
04/11/2015

...have stayed here quite a bit over the years, and always been more than satisfied. Booked for a weekend visit to Durango again, and love this place. They have new staff, new Front Desk Manager, and the lobby has been remodeled. I love the free "wine", but unfortunately, I don't drink wine. But it is a very nice touch... The rooms are nice - quiet - beds are VERY comfortable-- everything was great in the room. The breakfast is fantastic (only thing missing is bagels and cream cheese), but that's my personal choice.. Great variety and they put a lot of work into it. Will be back in a couple of weeks... Great visit - great customer service!!! Keep it up..

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
WOW!!! Thank you for your stellar review! Our staff absolutely loves to know when they get recognized. We look forward to having you stay with us again....see you soon!!

"Affordable Elegance"

5
30/10/2015

Although this was a shoulder season stay, this Best Western stay was a pleasurable experience. From the assistance on the phone booking the reservation to checking out, staff were pleasant and professional. Our suite could have easily been twice the price and been a good deal. Clean and comfortable, one of our more memorable experiences in motel stays.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Awww! Thank you for our review about your stay at our property. Our staff definitely works hard trying to bring the best out of the basics in customer service and our cleaning staff works their tails off trying to keep each room nice and tidy! We hope to see you again in the near or distant future! Again, thank you for your response!

"Very convenient and truly "Pet Friendly" hotel"

5
26/10/2015

Since we were "snowbirding" from Pennsylvania to Las Vegas, we had our kids along - a dog and a cat. This Best Western proved to be the most convenient hotel we have ever had the opportunity to stay in. The doggie yard was accessible from a back door in our suite; was large and clean and had all the amenities necessary for walking our pet. The suite was well-appointed and included high=-peed internet that worked for multiple devices and 2 flatscreen TV's. The staff was friendly and accommodating and the location was very convenient to all the attractions in the Durango area.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello and thank you for such an amazing review about your stay! It is great to read that you had enjoyed your stay with your "children", and that you had enjoyed our suites and back yard. Again, thank you for your review, we hope to see you again on your travels through to Durango, CO.

"Disappointing"

2
25/10/2015

The staff were brilliant and customer care was extremely good, with a free glass of wine during "happy hour". I felt that the pictures were misleading and rooms were older and more in need of renovation than I had anticipated. A major problem was the number of large dogs on site although this obviously depends whether you want to share accommodation with dogs or not. The old town is a short drive away.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh Dear! We hate it when our guests are disappointed with their stay. Indeed, we have an amazing staff who work hard at extending terrific customer service and a housekeeping staff who toil tirelessly to keep our Inn clean and shiny. I am sorry if you found our pictures misleading. That is definitely not our intent. It is much better for us to give a realistic picture of what we have to offer and NEVER create and expectation we cannot accommodate. We are indeed pet friendly and do our best to be sure our websites and marketing reflect that option. We do hope you will join us again in the future but if you prefer a pet free environment, we sincerely hope you will consider one of the other 2 Best Westerns in Durango. They are both great properties. Thank you for your business and we do hope you will remain a Best Western supporter!

"An older Best Western but clean"

4
25/10/2015

While I don't always think newest is best, this is an older hotel that has been dressed up as best as possible. The room was clean, beds were wonderful, breakfast was run by an amazing woman who kept it clean with fresh food constantly. There was a very nice dog area behind it with beautiful grass that dogs can run free on, very appreciated. But, being an older structure it was noisy. You could hear rooms above and beside your own, every flush, every water turn on, walking and running footsteps and all road noise from the very close highway. Not the most luxurious hotel but for the price and the dog amenities it turned out to be just fine.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Awwww, thanks for your review. Indeed, we are not the newest, shiniest Inn, but we work hard at the basics of customer service and cleanliness providing a great value lodging option. Our staff LOVES it when they are recognized for their hard work. They are an amazing group of folks who work hard and take great pride in what they do. Thanks for appreciating them through social media. We are glad you enjoyed your stay and look forward to your return. Most of all, however, thank you for your business.

"Best Western Durango Inn & Suites Durango CO"

4
23/10/2015

My stay here was pleasant. There was one instant that I was not sure that I had made the right decision. I'm sure that the person at the front desk told me that I was staying in room 122, instead it was 123. Either I did not hear him clearly, because I repeated room 122 when he showed me where the room was located on the room map.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello and Thank you for your review about your most recent stay at our property.We are pleased to hear that your stay turned out to be a pleasant one, but I would like to take the time to apologize about the misunderstanding our front desk staff may have had with the room number. If you would like to contact me directly at (970) 247-3251 to discuss any concerns you may have we would love to hear from you. Again, I apologize on behalf of my ream, and we will use this information to implement our stay for the future. Again, thank you for your review

"Great value"

5
23/10/2015

Great value, exactly as advertised. The breakfast venue had an option for outdoor seating that is very beautiful. THe location of this hotel was ideal for us -- we didn't want to be in the Durango downtown traffic. The bed was very comfortable, refrigerator allowed us to sip on our own wine--and speaking of wine, the hotel offered an afternoon beverage. Awesome!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your amazing review about your recent stay at our property. We are delighted to hear that you had enjoyed our location, breakfast, and seating options. we hope to see you again when you decide to travel to Durango, CO.

"Staff not too accommodating"

3
21/10/2015

Average hotel out of downtown. But still accessible to the sites of Durango. Problem with light switch in bathroom and broken faucet handle that the staff just said "oh" to when I mentioned. They did nothing about either although they gave me a free bottle of water because I complained.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello and thank you for your review about your most recent stay with us. On behalf of our entire team I would like to apologize that you did not enjoy your most recent stay. As small business owners we take pride in what we do, and when we read a review that we did not take care of a guest adequately, we use that to better implement our staff with the knowledge and the how to's to take care of our guests. We are unhappy to read that you were not satisfied with your stay and we will direct this with our team. Again, thank you for your review.

"certainly not the Best Western"

1
21/10/2015

The hotel was very noisey.This was both traffic noise and from the rooms above and next door.The basin was cracked.The bathroom door would not close.The hairdrier was broken .Everything was very worn and felt as if it had been used thousands of times,esp the towels.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello and thank you for your review about your recent stay with us at our location. As small business owners we take pride in what we do and we look at every review a guest leaves and implement with our staff what we did right and what we could have done to make our guests stay a great experience instead of a bad one. After reading your review I would like to take the time to apologize on behalf of our entire team, that you did not enjoy your most recent stay. I have directed this information with our staff and we hope that you will give us another chance to show you our spectacular customer service. Again, thank you for taking the time to write your review.

"noisy"

2
21/10/2015

The room was right next to a vending machine and the laundry room. Very noisy all night, Construction workers were all around us outside smoking and drinking. I decided to let the front desk agent know what was going on and he really was not sympathetic. He did offer me another room but it was our last night. We love Durango and visit very often and was very unhappy with the room. I really thought I was going to be given a discount with our room but nobody seemed to care that we had a bad experience.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello and thank you for your review about your recent stay with us at our property. On behalf of our entire team I would like to take the time to apologize for your bad experience at our location, that is definitely not how we roll. After reading the review we were very unhappy that you did not enjoy your stay and nothing was done to make your stay a great experience, we have implemented this with our staff as well, so they will know what to do in the future. Again, we apologize that you were unhappy with your experience at our location and want to make a better experience for you on your future stay, if there is anything we can do please contact us directly at (970) 247- 3251, we would love to hear from you.

"Durango in October"

4
17/10/2015

Very clean hotel with excellent staff and most of the necessary amenities. Very good internet connection throughout our 3-night stay. The Manager, Amy, was extremely accommodating by working with us to ensure a prior credit for a 2-night stay in the month of May was applied and honored. She went above and beyond and each staff member we interacted with was very pleasant. We were reminded each day about the happy hour reception daily from 4 to 6pm. Additionally, we inquired about hiking and were provided excellent options and maps.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello and thank you for your recent review! As small business owners we take the time to read and tend to each of our reviews because they are important to us. We are pleased to know that we met all of your needs and that you enjoyed our happy hour and internet. We hope to have you stay with us again when you travel through the area. Again, thank you for your review!

"Great pool!"

4
15/10/2015

Nice place to stay. Rooms may be a bit dated, but very clean. Best part was the indoor pool and hot tub. Very nice place to relax. Stayed in a 2 bedroom suite on the end which was right by the road and somewhat noisy. Otherwise, nice place.

"Good Night Stay"

5
13/10/2015

This place was clean with good beds. They also had a Wash Station for motorcycles with clean rags. It was in a good location, as we had visited Mesa Verde NP earlier that evening. I was very satisfied with this motel and would stay there again for sure.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello!! Thank you for your wonderful review! We are happy that you had enjoyed our bike washing station. We would love to have to stay with us anytime.

"Cowboy country"

5
12/10/2015

This was a great value in a popular area...felt sooooo welcome when we arrived and front desk so very helpful...room was 2 rooms, which was more than we needed...bathroom a bit small, but larger vanity outside the bath so that helped!

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello and thank you for your recent review about your stay at our property. We are delighted to hear that you had enjoyed your stay and hope to have you stay again!

"Good place"

3
12/10/2015

Rooms were clean staff was nice.thing that sick is if you want to pay cash they still charge your card... I don't use a card and they forced me to anyway before I arrived. If you use a card this might be OK but if you don't look at alternatives or show up in person. Paid cash they still charged my card with out letting me know or explaining it.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Hello Jeremy B! Want to make sure you have reviewed the Best Western that you stayed in in Durango as there are three.If you were to arrive at our Inn without a reservation, we DO NOT require a credit card to check in. We do, however, require a credit card to guarantee an advanced reservation booking but Cash is King! If you made an advanced reservation and did not arrive by 4:00pm, on your date of arrival,( which is our very generous and liberal cancellation time!) , your credit card would have been AUTHORIZED for your entire stay but not charged. If you paid cash after 4:00pm and you guaranteed your reservation with a credit card, that authorization will drop off your account according to the terms and conditions of your card issuer. I am not able, through Tripadvisor, to determine any of your guest information, but if you indeed determine that you stayed at the Best Western Durango Inn and Suites, I would value the opportunity to walk through your account. Please feel free to contact me at [email protected] Thank you so much for the opportunity to clarify and thank you for being a valued customer of Best Western.

"smelly and small"

1
11/10/2015

We were not told that this was a Pet friendly Hotel. It was not clean and Had a very claustrophobic feel. There was just too much furniture in the room The ad said it was updated recently but this is not true. The TV was nice but that did not make up for the smell and crowded feel. Very disappointing.Air system cant circulate properly. urine and mildew smell stayed all night.

Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review
Oh Dear! I am so sorry to hear you did not enjoy your stay. Indeed we are a pet friendly Inn which we have done our best to try and communicate by putting on our website and as our guests have shared through reviews. I apologize . It is typically not something we have as a part of our presentation when guests call. Indeed, we have renovated 1/2 of the Inn and I am sorry you did not have one of those rooms. They are suites and well worth the extra few dollars for the extra space. In addition, we will be doing the smaller rooms during the winter. We do hope you will give us another try.

"Great location"

5
10/10/2015

over the past 20 years have always had a good time here, clean rooms and has been updated a number of times the pool is outside and small but hey this is durango ,it is always cool not warm here internet worked great and that is saying something because here in america it usually sucks

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hi Pamela, Thank you for taking the time to give us such a great review and look forward to have you stay with us again whenever you are in the area, thank you for choosing us for your number one place to stay!

"Fantastic"

5
10/10/2015

Pet was made to feel welcomed, no pet poop anywhere!! bags provided, running space, great hot tub, best we have ever been in, staff helpful and we loved it! Looking forward to another trip to Durango to stay here, want to avoid downtown and feel the beauty of Colorado, this one is for you

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hi! Thank you for your great review! We are very happy to hear that you enjoyed our location and that we fit all of your needs! Would love to have to stay again! Thank you!!

"Save your vacation"

2
29/09/2015

$35 truck stop hotel for $125. DATED, bath linens you wouldn't use to dry your car or your pet. Pillows terrible. Bathroom drywall water damaged. Semi trucks in parking lot. I was expecting a lot more. Many motels in Durango,CO MUCH better.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
We are sorry you did not enjoy your stay. As small business owners we give a lot of thought to the love and care of our guests. We are continually making improvements and spend many sleepless nights figuring out the next step. Indeed the cost of doing business in Durango is extraordinary and it's necessary to charge accordingly. Hopefully we will see you again in the future.

"Average Is Good"

3
28/09/2015

We stayed here one night on our way to Silverton (about an hour away). It's what you'd expect from a hotel, including the breakfast, which was good. I'm not sure what other commenters expect from a continental breakfast, but it was almost exactly like it is at other hotels--cereal options, muffins, yogurt, fruit, milk, juice, coffee. I'd actually say the breakfast is a little better as you can get eggs, sausage, and even make your own waffles. The little lady who bused the room was sweet and efficient. The rooms were clean and stocked with the usual amenities. We got in late, so we just went to the Mexican restaurant, which was also good--friendly staff. Our room had two queens and a full, which was good for our family of 5. My only complaint would be the breakfast room is a wee bit too small, although there is an option to go outside. The bathroom in the lobby is also only for one person. With people going in and out of the eating area in the morning, it can also get a little congested. Other than that, it's what I expect and experience in most hotels.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Hello! Thank you for your review! We are very happy that you enjoyed your stay with us and that you had enjoyed our breakfast. Hope to see you again!

"OK Hotel"

3
23/09/2015

This hotel is a little out of Durango and we would have liked to be nearer the town. Staff very helpful, rooms pretty good. Breakfast very limited, cereal and apples with bread items, eggs and sausages didn't look too appealing. Laundry room dirty. Non smoking rooms but people smoking cannabis on balconies so drifted into our.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you for your review. As we strive to be the best we can in the industry. It is very unfortunate to hear that you did not enjoy our breakfast and you had an encounter with a guest smoking on our balcony, as that is not our intention. We do understand your frustration and if you have any questions to please contact me directly at the hotel. (970) 247-3251.

"Great place to stay!"

5
22/09/2015

Lovely, large, and comfortable rooms with a terrific breakfast. Wine in the lobby in the afternoon. The staff was more than helpful when we had car trouble and needed to stay an extra hour. We would love to stay here again.

Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review
Thank you so much for your great review! The front desk staff we have are amazing! We would love to have you stay with us again when you pass through the area.

"A nice hotel with a great happy hour"

4
19/09/2015

Rarely these days do you find a hotel with a happy hour that provides free drinks and chips. Well this hotel does it--the happy hour runs fron 5:30-7:30pm and offers beer, wine, and mixed drinkalso with free chips and salsa. The lady bartender at happy hour was extremely efficient and has a pleasant personality, The hotel itself is nice with a nice indoor pool, large and quiet rooms, and comfortable beds. The staff is pleasant and helpful. Fairly close to downtown Durango. The included buffet breakfast was good but nothing special.