BEST WESTERN Hotel Cowichan Valley Inn,  Duncan

4.0/5  - based on 173 guest reviews.
6457 Norcross Road, V9L 6C6, Duncan, Canada - See map
+1 250 748 2722 +1 250 748 2207



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
TripAdvisor Traveler Rating
based on 173 traveler reviews
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Located on stunning Vancouver Island, the Best Western® Cowichan Valley Inn is the first choice among hotels in Duncan, BC for all types of travelers. Those visiting our town north of Victoria, BC find much to love about our establishment, enough so that many come back and visit us again. Our on-site dining spots, Choices Restaurant and Station Pub Bar & Grill, offer some of the finest eating experiences in the Cowichan Valley. Choices Restaurant attracts locals and out-of-town guests thanks to its relaxing atmosphere. The Station Pub Bar & Grill operates at a slightly faster tempo, serving the best steaks in the Valley, to say nothing of great burgers, entrees, and appetizers. And after a long day of travel, work, or recreation, you'll appreciate being able to enjoy one of our 12 cold draft beers without having to leave our Duncan hotel. You'll be just as pleased with your room as you are with the food. High definition TV's allow you to enjoy sports, news, and movies while you relax, and our free and fast Wi-Fi Internet service lets you browse the web if needed. We take pride as well in offering the most comfortable beds of any hotel in Duncan. Once off our grounds you can enjoy a variety of great local attractions, many of them influenced by the strong local Native American presence. Duncan is known as the "City of Totems," boasting 80 of these impressive and unique artifacts around town. Throughout the Cowichan Valley you can sample the wares at any of our 15 local wineries. And, being on the largest island in British Columbia, our Vancouver Island hotel gives you easy access to all the hiking, fishing, and wildlife viewing you could ask for. Business travelers enjoy our hotel especially, thanks to our business center with full copy and fax services and the ample desks in each room. We're also a great spot for meetings and other events. Just ask our staff how we can help. Book your stay at the Best Western® Cowichan Valley Inn today!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 173 guest reviews
Certificate of Excellence
Business Business 57
Couples Couples 50
Family Family 37
Friends getaway Friends getaway 18
Solo travel Solo travel 7
Sleep Quality
BEST WESTERN Cowichan Valley Inn,Duncan
  • 5
    « Dog Friendly »

    Stayed here while my home was being made wheelchair accessible. The room was comfortable and worked well even though my 28" wide wheelchair didn't quite fit through the bathroom door. All of the staff were pleasant and accommodating. The food at the restaurant was good, especially if you like fish tacos.

    « Noisy and Old »

    This was one of the noisiest hotels we have ever stayed in. The old timber frame structure transmits noise from the adjacent highway, between rooms, corridors and floors. The heating and refrigerator units are also noisy in the rooms. We needed a good night sleep on a business trip and didn't get it. In addition it seems to attract kids hockey teams playing at the near by arena, that created a lot of noise in the corridors and rooms. I won't stay here again. Its a tear down.

    « Service provided by male bartender in the pub was atrocious! »

    If the type of service provided by the male bartender is commonplace, I will NEVER return again. Stopped at the pub on my way up Island and experienced the most disrespectful bartender/supervisor I've ever encountered. He was rude to customers, had a terrible attitude and berated his staff, who were clearly trying to pick up his slack by the looks of things. I even witnessed one of the other servers crying after he spoke (aka barked) at her! How is this kind of behaviour allowed in 2016??!

    « Clean and quiet weekend »

    We needed a convenient place for one night to visit friends and relatives in Duncan. This place is next to the highway - a two story building with an attached restaurant and lounge. We were worried about road noise over night. But we were given a room at the back, and heard nothing. The room was clean, the queen-size bed was comfortable with more pillows than needed, and the rate was reasonable. The internet worked well. As a bonus,Tim Hortons is next door.

    « Unimpressed with internet, and noisy »

    This hotel is located right off the highway, so it can get rather noisy at night time. The hotel was completely booked solid so I was unable to switch rooms - no earplugs provided or sold at the kiosk downstairs. Internet is slow/doesn't connect - would not recommend if you're travelling for business.

    « Comfy Bed, Clean and Affordable »

    The room was sufficient. Nothing special and the bathroom was kinda small and old but it was just fine. The bed had a duvet which was much nicer than those horrible sheets. No breakfast included but for our purpose that was fine. We stayed here because it was close to shawnigan lake (20 min) and we came from the lower mainland so took the Nanaimo ferry. It was much easier than the Victoria ferry. Lots of great breweries and cute little towns to visit.

    « Oct 13-15 »

    We have always stayed with family in Duncan until recently when that was not an option anymore. Cowichan Valley Inn is a very neat, clean hotel, with an excellent pub with great food. This was our 2nd stay here. The staff is friendly and super nice, and the hotel itself is comfortable and quiet.

    « Older, but still good »

    When I first arrived, the age of the building had me concerned... however the room was clean and comfortable, and the toiletries were eco friendly. There is no elevator, and noise transfers quite easily between the rooms and the hall, but there is plenty of parking and the staff were friendly.

    « Lunch in the pub »

    We met a friend here for a very late lunch, we were the only people in the bar. The server was very nice and food was served quickly. We tried the clubhouse and the chicken pesto melt, both were average, but better than regular deep fried "pub" food. I am sure they get a lot of traffic here in the evening, the place is large enough that you don't need to hear other conversations, and the seating is very comfortable. If we hadn't booked a different hotel for the evening, we would have stayed here, it seemed very clean and well kept.

    « Great place to lunch »

    Recently had lunch with friends at Cowichan valley inn great grilled chicken burger with fig jam sliced green apples Brie cheese lettuce on ciabatta bun was $14 with side of choice. Big comfortable booths lots of parking. Pleasant atmosphere big windows lots of natural light.

  • 5
    « Last minute overnight stay »

    My husband and I booked a last minute 1 night stay (with our dog) at the Best Western Cowichan Valley in. Booking over the phone was very pleasant, easy and the staff were very friendly. We arrived at 10:00pm and check-in was quick and easy. Only down side was the card deactivated and I had get new ones (apparently they're very sensitive). The room was lovely, clean, spacious and the bed was super comfortable. The room had everything you needed, coffee maker, mini fridge, toiletries and even shoe polish.I also grabbed a snack to go at the pub, the chicken burger and cesar salad were excellent, however they forgot to put mustard on the burger (menu said mustard yet there was no mustard). We didn't have a chance to use the pool but overall had a very nice stay.

    « Great Staff, Great Pool, Great Breakfast »

    We stayed one night while touring the Island. It was only our second day of nice weather so the pool was a great bonus. Check in staff were great with information and were very friendly. The breakfast deal in the restaurant was perfect for a mid size breakfast.

    « passing thru or business trip »

    Very convenient, great staff! Good food! And a great place to unwind and have a glass of wine in the lounge after a long day! Restaurant opens super early so you can have breakfast before those early meetings!

    « Nice rooms & facilities, crappy shower »

    Would have given this a much higher rating, but for the awful shower. Excellent staff, great pub, and nice little restaurant. Dinner in the pub was a treat, with the large selection of beer, and broad menu. However, the shower seemed designed to be awful: no door, so it is just open; odd plastic cover on the drain, with sharp, broken edges; no ledge or shelf, so the soap had to sit on the floor when not in use. I would come back, but try for a room with a conventional shower. Also, on the side away from the highway.

    « Very comfortable Best Western Hotel »

    Stayed 5 days at this hotel. Great location on the North side of Dunan close to the Lake Cowichan turn and Walmart shopping. Luxurious king bed and down bedding. Updated rooms on the smaller size but perfect for the 2 of us. Excellent food and nice atmosphere in the pub. The pool was warm and inviting. Stay at the back of the hotel for peace and quiet. Except for one unfriendly lady at reception, the staff was friendly and helpful.

    « Great Spot »

    Convenient on off from the highway. An on site restaurant and seperate pub both of which are very good. Comfortable rooms with quiet ac units and comforters. The gym was basic with several cardio machines and a few free weights. Super friendly staff. A nice outdoor pool area. Suggest you ask for a room overlooking the back and pool as these rooms are quieter. A Tim Hortons next door and a new strip mall across the street. Very nice place to stay.

    « Stayed one Night Annual Cycling trip »

    I must say for the most part I like this hotel....nice outdoor pool, good lounge excellent food.....however I am an avid bicycle is high end and quite expensive,reluctantly they let me store my bike in my room...they do have a lock up in the basement ...most establishment's have no issue with storing..your bike in your room. We rented 5 rooms...11 riders...purchased supper and plenty of drinks....3 years ago we stayed downtown close to the Casino.......we will probably look at the accommodations in that area for next year.

    « Excellent Value »

    This hotel was excellent in every way. We especially enjoyed the attached restaurant/pub. We had an excellent meal and just a walk down the hallway to get "home". Much appreciated after a long day of driving. Highly recommend.

    « Excellent! »

    Exceptional. Hats off to the housekeeping staff and all the staff who made our business stay a pleasure. This property gets 5??for cleanliness and I'm picky. I would recommend this to any & all. The CV Station Pub attached serves excellent food with a sincere smile.

    « Perfect little spot »

    The Staff was very courteous and the hotel rooms were very updated and clean. A nice perfect little hotel with only 2 floors. This hotel has no elevator so if you have trouble with stairs you should request the 1st floor. Other than that it is full value for what we paid!

  • 4
    « Decent place to spend a night »

    Spent a night here for a swim meet. Room was clean. Beds were comfortable. There was a fridge but no microwave. WIFI worked well. Location was quiet. Check in/out was quick and pleasant. Service at breakfast was great. The server reserved us a nice table by the window. Breakfast was good. BREAKFAST is NOT included in the room rate. I would stay here again.

    « Great Experience »

    Canadian hospitality combined with great value! All staff were very friendly and went out of there way to accommodate. An excellent experience in all respects. (Only sorry that our weekend stay meant missing out on the breakfast specials!)

    « Clean, convenient, and free parking »

    Great front desk staff. Very helpful in finding directions and local attractions. Had breakfast at the hotel breakfast room....great food, fast service, and reasonable prices. Rooms a good size. Great internet service. A great place to stay while visiting around Vancouver Island.

    « Best Western Cowichan Valley »

    I've stayed here overnight three times in the last 3 months, while on Vancouver Island house hunting. It's comfortable and convenient. Last time we were put in a room on the highway side of the building. That was a bit noisy with the traffic.

    « Dog Friendly / Complete Comfort! »

    We enjoy this hotel every year at the Tyee Kennel Club Shows. They are dog friendly and offer a reasonable rate for ground floor accommodation and have a very large grassed area for walking dogs away from busy traffic. Beds are excellent. Both Bar and restaurant serve good food at reasonable prices, and they have a Tim Horton's in the Parking lot, and a Walmart just up the road for things you may have forgotten from home. .

    « Amazingly friendly and helpful staff, spacious, clean and comfortable room. »

    Kelsey and team really helped me feel welcome, relaxed and settled. After checkout there was further help when I ran into a jam. Without hesitation, they let me store my stuff all day while I had to deal with a dead motor battery before I could get out of town. They never hesitated to support me, were funny, friendly and helped me feel secure in an unexpected turn of events. The staff helped me quickly go from an initial feeling of being stranded to safe and with a plan. The room was spacious, pleasant and provided all I needed. The Keurig coffee maker + pods were a nice touch. While the location is still a few kilometers outside of town (I believe they have a free shuttle into downtown) , there is a 24 hr Tim Horton's right next door, a Subway across the street opening at 6:30 for food options outside of the hotel. The Forestry Museum across the street is worth the $12 entry ticket if you have some time. I will definitely stay here again when coming through Duncan.

    « Great week at this Best Western! »

    We enjoyed our week at this hotel and found the staff were both friendly & helpful! The rooms were cleaned promptly each day, with supplies replenished. Loved having breakfast in the nicely decorated breakfast room! Also, being next door to a great coffee shop was a plus! Will definitely return to this hotel in future!

    « No Elevator »

    Hotel staff were very friendly, hotel was clean & beds were comfortable. My only complaint is that there is no elevator...not good for people that have knee problems or if having to cart heavy luggage.

    « Best place in town »

    We have stayed at this hotel many times and always have had a great stay. The hotel is safe with an inside hall and very friendly and helpful staff. The rooms are very clean and quite large. They have all the amenities. We highly recommend this hotel.

    « Excellent 3 day stay! »

    We had a very nice stay in this location. The hotel is clean, the staff are friendly and it is close to everything in Duncan. There's also a good restaurant onsite. We had a room facing away from the highway and it was very quiet.

  • 4
    « Usually Pretty Good »

    For some reason this stay was very pricey and too boot the cable was not working in the evening. The cable is not really the hotels fault, but just felt I paid way too much for a Murphy bed (one of the last rooms) and no cable after a hard days work.

    « Pleasantly Surprised! »

    Very accomodating and comfortable. Wonderful staff and room service that addressed all our needs. We have stayed at different BW's before and found them Good to Excellent. We knew of this location however it sits back off the street and almost hard to see. Once there, we found it delightful! Cozy restaurant with white linen and pretty decor (not overly large but like it this way), and a fun bar/pub attached. We didnt have time for the fitness room or other amenities but hope to stay again and for a longer period of time. We recommend you staying there for a smaller cozier stay!

    « Great for a place on a budget »

    Of all the places in Duncan, BW is a great option if you are on a budget. The restaurant is great (don't ask for the cumin crab cakes though!) and the pub is superb. A lot of parking spots and at Duncan's quiet side...

    « Awesome Front Desk Staff! »

    The Front Desk staff were exceptional and the room was very comfortable, especially the bed & pillows! Even though our room faced the main highway the noise was not too bad and did not last throughout the night as I woke up at one point & noticed it was extremely quite outside!

    « Disappointing stay »

    Poor value for the money. I had to get the housekeeping staff to replace all the bedding as it appeared the room had not been cleaned. There were stains on the duvet and sheets from the previous guests. I used disinfectant wipes to clean the room myself before agreeing to stay.

    « great service »

    great place friendly people and very clean hotel needs some updating but rooms were very clean , breakfast was excellent and staff super friendly would highly recomend . The location was good right next to highway , the loundge although out dated was relaxed and had great dinners

    « Nice quaint stay »

    I like this hotel as it is nestled in the large trees on the outskirts of Duncan. it is likely the best of the hotels located there and is offer sold out. Book Early. Although is look ominous from the outside it is really nice for a motor inn. rooms are very clean and have the comforts of any 4* hotel. Free Wi-Fi. great little restaurant with great food. there is also a bar/lounge with snacks and more casual atmosphere. I love staying here when I pass through.

    « Nice, but dated. »

    This property is fine, do not get me wrong. The people are friendly, efficient and caring. The lounge serves good food and the staff are attentive. But the whole place is dated. The room was dated, the bathroom was dated. The bed was nice, and so was the shower - nice pressure. All in all a nice place from the people perspective. Safe and clean. Just needs a facelift.... Would I stay here again: for sure.

    « Great service and staff »

    Stayed on a rainy weekend in January. The website said no pets but we found out you can have pets in the lower floor rooms. Maddi served us on the front desk, she was exceptionally friendly and helpful. The restaurant and pub attached to the hotel are quite good. There is a Tim Horton's right next door as well. Once caveat would be the rooms on the highway side of the hotel can be a little noisy.

    « Good pub »

    Stayed 1 night for a awards night that was hosted there. Good clean rooms, slightly older hotel but well maintained. Everyone was good, beds comfortable and room nicely decorated. Also had naturally free wifi but LTE seems quick there anyways.

  • 5
    « Well managed, with my dog »

    This motel is clean, well staffed, and well cared for. We stayed only one night, after New Years. We noted that the staff were cheerful, despite the day after the celebration, and they were knowledgable and helpful. Internet connection is possible, as the wifi works well, the passwords are provided without asking, and there is a computer and printer in the lobby. The associated bar and restaurant has a great kitchen, and the food was imaginatively prepared and tasty.There is a wide selection of beer, and a "flight" of beer to taste is on offer. Our room was clean and everything worked. There are sufficient electrical outlets available. Our small dog was welcomed with a fee, despite noted to the contrary on some web pages. Tim Hortons is next door, and I was able to accommodate my addiction to their coffee. In my experience, it is rare to find reasonably priced accommodation of this quality, and I will return again when I am in this area.

    « Delicious Diner and Drinks! »

    There is a formal Dining Room or eat in the beautiful comfortable Pub. Both are great. I had the CVI beef Burger and a glass of Malbec. Best burger ever. Well presented on a wooden board with a split order of garden salad and fries. Hubby had Beef Stroganoff and Guinness Draft. Serving sizes are large. We usually go for Prime Rib Dinner but it was not being served this Saturday evening due to Christmas parties. Service was great as usual. Excellent lunch menu and well known for their outstanding Eggs Benny at breakfast. We didn't stay in the hotel, just went for dinner.

    « great place to stay »

    We stayed here for 2 nights under airmiles then because it was great on our return thru7 days later stayed another night.breakfast was one of the best that we have enjoyed in our travels with the variety and quantity. Embassy restaurant left a lot to be desired for an evening meal

    « Best Western Duncan B.C. »

    great experience. Rooms are very clean. All the small details were in place. Lounge was well run. Food was good. From the outside not a lot of curb appeal. once inside very clean. Lounge service was very pleasant.

    « Hotel okay, but not enough value for the dollar »

    My wife and I needed a place to stay while visiting Duncan for a function. All of the smaller rooms were booked, so we paid extra for the executive suite that was still available. Upon getting into the room, I was disappointed with the condition of the walls, trim, it looks like upkeep wasn't a priority. The room faced the highway which was very loud, and the biggest problem I had was the bed. It was very uncomfortable (and was a fold down Murphy bed, not a proper queen that was advertised). For $170, I expected quite a bit more, especially when we were recently in a similar sized hotel room in downtown Vancouver last September, and was considerably nicer, and about $50 less for the stay.

    « Pleasant Hotel »

    We stayed just one night as my wife had to be in Duncan for day surgery. We were pleasantly surprised to find a good quality Best Western in a small town. The room was very comfortable and the staff very helpful. Despite being on the outskirts of the town the hotel is still close to the center and access is easy. The breakfast was very good and not overpriced.

    « Hotel was okay! Staff behind desk unprofessional »

    Hotel room was great and comfy, I went back up after checking it which they let me check in early which was really nice but when I standing there all I could hear was people talking bad about each other which seemed really unprofessional

    « Overnight in Duncan »

    This hotel is conveniently located close to where in Duncan that our friends reside. The staff was very good, but the hotel itself is aging and could use some renovations. It is a two storey building with no elevator, so you must be able to use stairs if you do not want to be on the ground floor. We ate dinner in the restaurant and had a very good prime rib meal.

    « Pleasant stay »

    I was not sure what to expect at this hotel despite the photos posted here and on the hotel website. Some colleagues had suggested it was a tired hotel. To my great surprise, walking into the room, I felt relieved. The room was freshly painted, and simply but tastefully decorated. The bathroom was very clean and had a good supply of nice sized towels. The bed was very comfortable, although the fluffy pillow didn't do much for me personally. Nice linen. I appreciated a nice desk with a very comfortable chair. The hotel also has a nice restaurant and pub. Would recommend staying here.

    « Always a Good Choice »

    Stay here every trip when I can get a room. Great pub/restaurant on site. Clean and quiet just outside of the main town with many amenities available. Recommend staying here when you can, but call ahead, it fills up fast.

  • 4
    « A quick overnight »

    We were staying for a quick overnight visit. Had tried for a room in our normal places in Victoria but no luck on short notice due to Thanksgiving. Very pleasant alternative. Rooms have been updated since our last visit many years back. Staff friendly and attentive. This is a great base to do farm, antique and wine touring of South Vancouver Island.

    « Delivering Optimist Junior Curling Experience »

    I was completely satisfied with everything except that I missed the continental breakfast that I have come to expect as included when staying at a Best Western. The location on Highway 1 was most convenient.

    « Good place to stay but Hot tub and pool not working »

    Stayed here on Sep 13, 2015. Best Western is usually a good chain, plus it was close to restaurants, etc. After our second attempt to stay in a place with a pool and hot tub we learned for our next stay to ASK. They were not working. Hotel was clean and comfortable and price was on par to what we like to pay. Breakfast was in a restaurant on site, so we had to pay. French toast was on French bread, but very thick with just the outside dipped and cooked, the inside was white bread that was hard to cut....I had to ask for a steak knife to cut it. I should have insisted on something else to mistake.

    « Updated and comfortable »

    I was here several years ago. It has been updated with flat screen tv, new bathroom counter, good quality carpet, Kuerig coffee and a sitting chair with foot stool. If you are travelling light, ask for a quiet room on the second floor. It you have a lot of luggage, stay on the first, since there is no elevator. The pub fare suited our taste for two nights.

    « Best Western best Hotel in Duncan, BC »

    Other than the carpets in our room needing a thorough cleaning this hotel is the best in this area. All of the staff are most accommodating and willing to provide all advice and help on any of out requests. Excellent personalitiess in all of their facilities.

    « Weekend away »

    Room needs some upgrades and a few repairs. If you stay here stay on the top floor. Stayed on main floor and could hear the shower, toilet flush and people walking around in the room over head. The Bar/Lounge attached to the hotel was great. Food was real tasty and servers are very pleasant and attentive.


Getting to the hotel ...

All directions
·From: Victoria. Drive north on the Trans Canada Highway Number 1 for 40 miles. Turn left at Drinkwater Road and then right into Tim Horton's. Follow the road and the Best Western® Cowichan Valley Inn will be straight in front of you. Enter North Cowichan into your GPS for accurate driving instructions. ·From: Nanaimo. Drive south on the Trans Canada Highway Number 1 for 30 miles. Turn right on Norcross Road and left into the Best Western® Cowichan Valley Inn parking lot. Enter North Cowichan into your GPS for accurate driving instructions.