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Best Western Plus Hotel Duluth/ Sugarloaf, Duluth

2370 Stephens Center Drive, 30096-2360, Duluth, United States - See on a map
Best Western Plus Duluth/ Sugarloaf - Best Western Plus Duluth/Sugarloaf The Best Western Plus Duluth/ Sugarloaf is ideally located in the center of Duluth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Nestled in a quiet suburban neighborhood of Duluth, the Best Western Plus Duluth/Sugarloaf is right off I-85N and 26 miles northeast of Atlanta. This popular Atlanta area hotel is newly renovated with modern decor and clean, contemporary rooms. The 100-percent non-smoking atmosphere makes for a comfortable stay, and pets are welcome. Guests will also enjoy a wide variety of amenities, including FREE Wi-Fi, seasonal pool, free parking for cars, trucks, and buses, and the FREE full hot breakfast served daily. After check-in, you can explore the hotel’s numerous offerings. Get a workout in the hotel fitness center or pick up some items at the well-stocked convenience store, offering snacks, hygiene items and other essentials. Refresh your clothes at the guest laundry facilities or utilize the business center to print, fax, or use the computer. At the end of your day, our rooms are a welcome escape. Sink into the pillowtop bed for a great night's sleep and in the morning enjoy the free full hot breakfast, featuring bacon, eggs, sausage, our famous waffles, fresh fruit, hot and cold cereals, cheese and fruit Danishes, blueberry, banana nut, and strawberry shortcake muffins, coffee, juices, and more. This Duluth hotel is less than 3 miles from a vibrant, walkable downtown area where you'll find “Frankie's” The Steakhouse and Pappadeaux Seafood Restaurant among other nearby favorites. The Infinite Energy Arena is nearby and offers year-round events like concerts, conventions, and trade shows. With downtown Atlanta nearby, you can visit the CNN Center, World of Coca-Cola, Phillips Arena, and the Georgia Aquarium. See what it's like to wake up in Duluth where the local motto is “Capture the spirit of good living”. With numerous restaurants, shopping centers, and entertainment venues within reach, you’ll appreciate an updated, modern atmosphere, excellent amenities, and unbeatable service from friendly staff.

Best Western Plus

Hotel Duluth/ Sugarloaf

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 483 guest reviews
NOTE ISSUED
Excellent
254
Very Good
133
Average
52
Poor
25
Terrible
20
REFER TO NOTICE
Business Business
95
Couples Couples
87
Family Family
197
Friends getaway Friends getaway
36
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"One of nice places"

5
User 21/02/2020

The hotel seemed to be newly renovated. The room was very clean and the staff were friendly. All my family decided to visit again. Now this hotel become one of our favorite hotels. I really appreciate the staff.

"Training Days"

4
anaujed, ga 02/02/2020

I had a two day training day in Duluth and found the Best Western Plus was very close to my destination. Jamilia was very nice along with all the other employees. Great customer service. The breakfast was nice and the room was very comfortable for my two night stay. The only complaint I would say is if you are going to patch an area of the ceiling make sure it is done properly. The people above me had a small child that was a bit hard on the floors but I didn't ask for another room.

"Answer the Phone"

4
AlohaOhana5, Annandale, Virginia 05/01/2020

I have to review this hotel in 2 parts.... 5 stars for the cleanliness, feel, and hotel decor. This hotel is very clean I was very comfortable when I arrived. The rooms were spotless and the floor were tiled for the pet friendly rooms. The housecleaning team is a 5 star team. 3 Stars for the rest of the hotel. I was traveling with 2 dogs, 2 kids and my mother. I wanted to talk to the hotel to make sure that there was still space on the first floor and that we could get a pet friendly room. I called the hotel over a 24 hour period at least 25 times. Never an answer. I called the reservation desk and they called the hotel and no answer. I called the customer care office they tried getting a hold of the hotel, no answer. Customer Care did not have a back up number. I thought maybe their phones were out. Upon arrival I asked at the front desk and the lady told me she was having no problems with the phones. I noticed part of the problem that one person is doing all the work. First thing in the morning the front desk person puts a sign up saying if you need me I am prepping food in kitchen. My next issue was upon arrival I told them also about my dogs and they did not tell me they had a really nice dog area in back of hotel. I figured it out the next morning while walking my dog around. They really should highlight that fact since it was a very nice area to take your pets after a long time in the car. I would like to note that the lady at the front desk was very friendly and very helpful. The breakfast was not tasty at all and I was extremely disappointed. The coffee was undrinkable and I dumped it out. I would stay here again because of the 5 star cleaning team. It would be wonderful though not to worry on an 11 hour drive through pouring rain if there would be a room available for you because of your pets.

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
While we are happy to hear that overall your visit to Best Western plus was positive, it's a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully,

"nice place, pleasant people,"

5
User 01/11/2019

I have been staying in another chain that has changed their policies to favor them, not their customers. So, I will be staying Best Western in the future. You seem more interested in your customers. Thank you.

Bwpduluth, Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Excellent Location, Price and Service"

5
User 24/10/2019

I stayed here for 8 nights for business trip. This was my first stay at the Best Western Duluth but it won't be the last. The convenience of location and the helpfulness of the staff was outstanding. The rooms were very clean comfortable and I found it quiet. I highly recommend this establishment and I would stay again.

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

"The cleanest. best smelling hotel I have ever stayed in"

5
Patches P, Shelbyville 18/10/2019

I always stay at Best Western everywhere I go, but everything was above and beyond about this BW. They were finishing a remodel I presume, but you couldn't tell it from the inside. The ambiance of the hotel was excellent. The staff was wonderful, and the fragrance of the hotel was phenomenal. I will definitely try to stay at this hotel again when I'm in the Atlanta area. I live in Tennessee, and I was very impressed with my first ever visit to Georgia, and this hotel was 90% of it. The beds were a little high for me because I am short, but they were so comfy and cozy. The décor was fabulous and classy. I didn't get up in time for breakfast because the beds were so comfy, but the rooms have individual keurig machines which was fab for me. The location is away from traffic and somewhat secluded, but I enjoyed that. Please make this hotel your priority if in the Daluth, Atlanta area.

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

"GREAT place to stay!!!"

5
Fred A, Theodore, Alabama 08/10/2019

Our stay here at the Best Western Duluth was fantastic. The rooms were attractive and clean and the bed was wonderful. The breakfast was tasty and plenty of choices whatever your preference. Parking lot was well light and close to entrance. In checking in and out the staff very knowledgeable, accommodating and friendly. I want to recognize Regina at the front desk when we checked out because she was amazing!! We plan on staying here next time in the area. I just have one complaint and it's only for the GM because in the grand scheme overall for all the guest it may not relate to them. Sunday morning when we took out shower\\bath the body wash along with everything else showed a citrus fragrance. Well, it wasn't. It was vanilla. We are not a big fan of this smell and especially to soap our whole body in it. We told this to Regina and she apologized and said they must have ran out of citrus and gave us a hand full of citrus body lotion. Like I said overall IT WAS GREAT!!!

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you and we are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

"Great stay!"

5
luvdgreen, Georgia 30/09/2019

We were forced to find a room for the night. Didn't get in until 10pm. The receptionist helped us find the place since construction kept us from finding it. The receptionist was very kind and friendly and went out of her way to help in every aspect of our visit. The beds were amazingly comfortable...slept like a baby. The downside is the lighting in the hallways were dreary. The breakfast was super great. Scrambled eggs, bacon, cooked oatmeal, bagels, toast, cream cheese, yogurt, waffles etc. Microwave for your own things. Tea and coffee in your room. Wonderful place and would stay here again, if the opportunity arises.

"Under construction!!"

4
User 30/09/2019

Our stay here was very nice except for the construction going on and the pool being closed. The front desk people were very helpful and friendly. Even with all of the construction going on outside of our window, it was very quiet in the room. Hopefully it will be really nice when the construction is finished, less dusty, and with an open pool the next time we visit Duluth.

"Great stay!!"

5
ilenarasmussen, Crestview, Florida 28/09/2019

Very welcoming check in. Nice room. Beds are firm but that's more of a personal preference. We like it cold and the a/c was right on time!! The bathrooms are spacious! The breakfast was good too! Had a great stay! Would recommend!

"Best place"

5
User 23/08/2019

Very clean room and bathroom, The best breakfast Reception very nice people and friendly The gym was clean all in good condition . The pool is outside was clean too. For sure I will come again God bless this place!

lq0264gm, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you so much for taking the time to give us your feedback on your recent stay with us. We are so elated to learn that you enjoyed every one of our amenities that we have to offer. We do strive to make sure that all of our guest are taking care of from your check in experience until you depart. Once again, thank you for your positive response and hope that we will see you soon on your next visit!

"Not enought staff at check in desk"

3
Fearless07301984555, Pensacola, Florida 13/08/2019

nice rooms, pet friendly, great bkf. only one clerk on the desk at 930 on a friday night. Waited 50- minutes to get a room- i was preregistered.On the plus side, the room was very clean and the staff were very professional and pleasant.

lq0264gm, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you for staying with us, and we sincerely apologize for the delay of your check in. We appreciate you taking the time to share your feedback. This is definitely not the experience we want for any of our guests. However, it is good to learn that accommodations was clean and our wonderful staff was very friendly during your stay with us. Rest assured, we are reviewing our procedures and doing everything we can to ensure this remains an isolated incident. We look forward to welcoming you back

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.