Best Western Ambassador Hotel,  Dusseldorf

3.5/5  - based on 267 guest reviews.
Harkortstrasse 9, 40210, Duesseldorf, Germany - See map
+49 211 8767740 +49 211 376 702



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Sauna
  • Multilingual staff
    Multilingual staff
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TripAdvisor Traveler Rating
based on 267 traveler reviews
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The Best Western Ambassador Hotel is a comfortable hotel with 62 newly furnished rooms, equipped with all the amenities that you can expect from a 3-star hotel located in the heart of Düsseldorf. We are within walking distance to the main train station, from where you can easily reach any part of Düsseldorf and the neighbouring cities. The Capitol Musical Theatre, the "longest bar in the world"- the Dusseldorf Altstadt and the famous shopping areas are also "just around the corner". We have our own small carpark in the courtyard, reservations for that are not possible.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 267 guest reviews
Business Business 85
Couples Couples 57
Family Family 33
Friends getaway Friends getaway 52
Solo travel Solo travel 28
Sleep Quality
Best Western Ambassador Hotel,Dusseldorf
  • 3
    « Terrible wifi »

    While the location of this hotel is excellent, sadly the lack of functioning wifi in the hotel rooms was very frustrating. I flagged it with the front desk who told me there was nothing wrong despite it taking minutes to load a single page!! Wifi was fine in the lobby so it seems that it is just that the infrastructure isn't working

    « Great location »

    The location is very convenient - walking distance from train station, so if you plan to travel to Cologne daily, it is an option. Breakfast was ok. Overall the stay was pleasant, according the our expectations.

    « Good location »

    My brother booked this one for four of us in single rooms. Cannot complain about anything with the room other than the outside temp made the rooms hot. My window was open the whole time I was there. No air con or fans in the rooms. Shouldn't grumble for the middle of September though. Reception staff very helpful. Breakfast was more than adequate. Very close to the railway station which was handy as one of our group struggles to walk. From there you can get the trams, buses trains and underground. We bought day tickets and used them all day long, very handy.

    « The most noisy Best Western »

    The room is nice, clean and quite large. But the room is so noisy. I never slept in such a noisy room before.The hotel is in front of a train station and a trams pass just in front of the hotel. I can feel the vibration of trains in the room. Moreover there is no climatisation in the room and the room is crazy hot. Only solution open the windows which make the room even more noisy.... Last point the parking is very very very small. So don't expect park your car there But there is a cheap parking near by the hotel (6€ for 24 hours). To conclude the room is clean and large but when I go to a hotel I am expecting to sleep well wich is not the case at all here.

    « Clean and good value »

    And right by the main station too. Good value all round. Comfy bed, tea and coffee. I have no complaints at all and would return if in the area again. Easy to book and easy to find. There is very little wrong with the hotel. Not the best but certainly good enough

    « Value for money! »

    Stayed at this hotel for a night. The location was good with very close proximity to the Dusseldorf train station. Walking to the city center was convenient. While the room was a little small, but everything that's needed was there. Value for money!

    « Noisy and no airconditioning »

    Good location for travelling, however the room was uncomfortably hot . The railway opposite side of the road was very noisy. Additionally the room had a odd smell , probably been a smoking room before. The beds were good and the room was clean. Breakfast was ok :). Two nights was enough ...

    « Nice small place close to station »

    Stayed in a single bed for the first time ever, was good, everything that's needed was there, bed a little tired but clean, coffe and tea in room, all for under €40 , reception manual check in system for off the street is slow but was much quicker for me as my room was booked upfront, thank you

    « Short stay on a business trip »

    Nice, small hotel. Used once for business trip. Not bad.. but really small and loads of stairs.. so if you have loads of luggage think twice if you want to drag it around long corridors and tinny elevator. Reception desk is really poor, and had to repeat few times so they can understand.. We booked a taxi twice.. which never arrived.. Apart from that, nice selection of breakfast, and located not far from the big train station... although location bit creepy.. Would be scared walking in the eve on my own. Not a bad hotel if you looking for something cheap.. but would not stay again.

    « Worst hotel »

    No service rude personnel. We stayed for the exhibition and paid 2000 eur for 5 days. Never experienced any worse service. Internet is not working they told Neto piss off when made a complaint please don't stay at this hotel and ruin your visit 5GhggggNeveexperienced

  • 1
    « The worst Best Western I habe been staying in! »

    A noisy room, doors are so thin that you hear every thing out of the room, and starting at 6am you hear personnel talking from the inner court while smoking their cigarettes if you leave your window open for fresh air (although I was in the 5th floor....), the bathroom seems not to have change since the 70's, the sink had a "hair", the carpet is old and used.... Breakfast: No possibility to have even 2 eggs cooked or fried, just the hard omelette waiting since hours...., the only good thing are the "Nürnberger sausages", but unfortunately, they have been warmed up for hours and are very hart, at 10am, you are supposed to be finished wiht your breakfast, so personnel comes and sits in the breakfast room and starts his own breakfast, even if you are not, and sit nex to you! they don't seem to care. and above all, don't ask the manager anything, he does not care! if you tell him you might report a bad quotation in internet, here is the answer (I quote): "we can live with that!" Never again!

    « no frills and improvement very possible »

    we got a very good rate from this hotel, which we booked several month before travelling. Just a short walk from the Central station, but in the rain it seems a lot longer, and it's a very long walk if you are walking impaired. We arrived early, but didn't have to wait too long for our rooms. The staff at the Reception is very helpful indeed. But even they can't control the noise, especially if you are facing the front and have to leave your windows open because the rooms are just too warm. The beds are also too low and too soft. That gave all of us a sleepless night, and we had booked this hotel for our return to Dusseldorf, but we had to cancel. A shame, because apart from all that we liked it.

    « Stay in Dusseldorf »

    Excellent excess ..... close to HBF, choice of all types of eating restaurant nearby .... helpful staff at reception. Rooms are very neat and clean with almost all amenities and 24hr coffee at reception counter. Rates are also reasonable

    « No frills hotel, around the corner from Central Station (Hauptbahnhof) »

    Pros: - a 5 minute walk from Hbf - extremely affordable - minibar is very affordable as well - breakfast is a good price (although nothing particularly special) - rooms are a decent enough size, especially for a single traveler - BW upgraded me to a double room in recognition of my Elite status - outlets on each side of the bed - decent sized window - my room (610) faced the back of CS and was relatively soundproofed for outside noise (for neighbor noise, see cons) Cons: - no full toiletries, only the multi-function soaps that are affixed to the bathroom (no lotion or conditioner) - 11 am checkout (industry standard is 12pm) - no bathtub in my room - horrible soundproofing between rooms, I had to knock on neighbor's doors at 250am to tell them to shut up! - Bed is too soft for my liking - wifi is way too complicated and requires a different code per device - Certain rooms require you to walk up and down some stairs, which could be annoying if you have luggage

    « Stayed here 3 or 4 times »

    As per the title we have stayed here 3 or 4 times on our trips to Dusseldorf. Very convenient for the station and transport generally. It's clean and friendly, the breakfasts are good although we stopped paying for this as we don't always get up in time! Bit of a hike to the Altstadt but considering we come to Dusseldorf for the party atmosphere we usually are glad of the exercise! Quite reasonably priced depending when you book with (and it can vary by 200 Euro for 2 twin rooms!).

    « Barely three star, near train station »

    The hotel is very near to the train station but the vicinity is not a good area with sex shops. The hotel is old, décor, rooms, bathrooms, common areas are aging. I checked in late evening, have to wait 20 mins to check in. Understaffed. Staff was helpful though and moved us to a very quiet room meeting our request. Otherwise, beware, rooms facing the front could be noisy with trams and buses on the main road. Breakfast is good and reasonably priced. Free coffee and tea in the lobby.

    « Comfortable nights sleep in convenient location »

    Stayed here for one night after flying into Dusseldorf. Hotel was very clean and the beds were comfy. Very close to the train station so perfect for a quick stopover especially if arriving late. The staff were friendly check-in was easy.

    « Nice Hotel with Excellent Staff »

    This hotel was reserved at the last minute and worked out very well. I had flown all night from FL to Germany and was very tired. I got to the hotel at 9 a.m., much earlier than a normal check-in time, and the lovely young lady at the front desk was able to find a room ready at that time. This was so appreciated since I was so tired. I also needed an extra pillow and one of the housekeeping staff got one for me right away. I was then able to take a shower and take a nice nap. The room was clean and the bathroom was a nice size. One of the things I had to get used to throughout my travels was the small sizes of most beds. A bed for two people was a double bed. I am used to a queen or king size bed; we Americans are used to things being larger than average. But, the bed was certainly comfortable. Cleanliness is very important to me and the room was very clean. Hotel was quite near the main train station, so I didn't need to take a cab to travel by train. Also, there were many nice eateries in the area.

    « Noisy hotel »

    My room faced the train station, so it was very noisy. I booked my room off of I didn't get a key card for my door like other rooms had. I'm guessing because of how I booked mine. I got a regular key. They told me it was the only key, so to leave it with them when I left. The door was really weird to open. Wasn't till the next morning I realized the door knob was on backyards, so anyone could have opened my door from the hallway!! I was wrong in thinking it locked automatically since there was no turn knob from inside the room. When I told the front desk agent, they did not seem to care at all. I feel this was very dangerous for a woman traveling solo.

    « BMW »

    This hotel was OK the rooms was fine bath was very small breakfast was ok the one thing this hotel is good for its very close to the Airport,around ?25 the Tram is with in 5 minutes and the Bus station is also 5/10 minutes away there not many both Tram and Bus service along with the trains are brilliant all ways on time. Restaurants in this are not that good loads of take aways and not the best. i1minx

  • 2
    « Don't bother »

    Stayed here for 3 days. Paid up front otherwise would have moved on. Top floor . No air con but luckily the window could open fully. Beds were situated under a sloping ceiling. I am not tall (5' 1") but even I crouched down to avoid hitting my head. Bathroom was adequate but the shower is tiny. We did not opt for breakfast so cannot comment on that. Parking on site is very limited and cramped, but is locked by roller shutter entrance. Lots of building work going on all around the city, and in the hotel as well as we were heard hammering going on in the early evening. Situated in what seems to be the Turkish area. Notice on reception to be aware of your possessions at all times. A little unnerving at first but we did not have any problems. Nice Turkish restaurant nearby - Anatalya. I do not anticipate returning.

    « Lads wk end away »

    We stopped at this hotel 31st of july 2015 for a two night stay .very handy for the rail trip from the airport but not very close too the old town were you will pretty much find everything is happening its about a 35 minute walk or a 10 -12 euro taxi fare. But all in all the hotel is of a decent standard for what you pay if breakfast is not included in your booking its worth the 7.80 euro they charge you.....would i stop here again yes probably would....if you do decide on this hotel then ask for a room with a balcony if possible but all said and done dusseldorff is a great city for a wk end away if you like a german beer or two


Getting to the hotel ...

All directions
·From: train station. The Best Western Ambassador Hotel is located in the city centre of Dusseldorf. Follow the signs direction Hauptbahnhof (main train station). ·From: the north. On A3, exit to A52 Dusseldorf, exit direction Stadtmitte (city center). Turn left into Eulerstrasse, that turns into Prinz-Georg-Strasse. Carry on into Jacobistrasse, Tonhallenstrasse, then turn left into Immermannstrasse, right into Karlstrasse, left into Bismarckstrasse. At the end turn right, first street to the left is Harkortstrasse. ·From: the south. From the A3 take the exit to A46 Duesseldorf-Neuss. Exit Duesseldorf-Innenstadt to Stadtmitte (city center) then straight into Karl-Rudolf-Strasse direction Hau...

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