Best Western Buchanan Arms Hotel & Spa,  Drymen

4.0/5  - based on 1341 guest reviews.
22 Main Street, G63 0BQ, Drymen, Great Britain - See map
+44 1360 660588 +44 1360 660943

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1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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In a stunning location, this wonderfully rural accommodation will give you the key to Loch Lomond. . . with Glasgow's shopping areas only 20 miles away too! The Best Western Buchanan Arms Hotel & Spa has undergone a total transformation with its stylish and contemporary bedrooms and public areas, yet still retains traditional features like log fires, a unique snug bar and the walled hotel gardens. Wherever you turn, style meets seclusion to make this the perfect place for a relaxing break or residential retreat with colleagues or groups. The calming health club means you can take a dip in peace too, with a spacious 14 meter pool and spa bath to choose from. . . plus a sauna, steam room, gym, dance studio and squash court offering even more choice when it comes to feeling fantastic. Let your hair down, and let us take care of your from head to toe in gorgeous surroundings. Enjoy your stay.

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Room 1

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Best Western Buchanan Arms Hotel & Spa,Drymen
  • 1
    « Terrible »

    Where do you even start with this place. The only positive i have is that the receptionist was friendly. The room i had on first sight was okay, run down but would have been fine to sleep in. Until i went to go to the toilet, obviously hadn't been cleaned as there was skid marks all round the bowl from the previous guest, went to reception to complain and got told the manager would be informed, no offer of a room change at this point, went back to the room and waited for someone to come clean the toilet. Over an hour later i had heard nothing so went back down to ask to be moved as not good customer service to leave someone waiting that long, especially when there is someone elses skid marks in the toilet. I had a very long day and was starting to annoy me. Moved to a new room which again was average, carpets a little grubby, toilet in this room still wasn't a good standard of clean but at least it had less stains. Manager didn't apologise for the state of the previous room, just said its not up to standard. He asked if i would like to check the room was good enough before he left, when i said this toilet isn't the cleanest either but at least theres no poo he just said ok and left. Couldn't watch TV in the new room as the light was making a lot of noise when it was on so just went to bed, if it wasn't so late i would have left and found another hotel. The bed was okay, fire alarm went off at 6am and i didn't go to breakfast as i just couldn't wait to leave. Maybe with some work and a refurb this hotel could be better as it does have potential as a hotel, but as it is at the minute i would not be going back under any circumstance.

    2
    « Looking For Good Service - Forget It »

    We spent 2 days in the Buchanan Arms as part of an HF Walking Holiday. Check in, at 4-30pm, was a bit of a shambles with a 45 minute wait and complete disorganisation. The hotel did not know which rooms were ready and sent staff to check before they gave out room keys. We were in Room 10 which was a fair trek from reception. The bedroom was ok, if a bit dated, however the bathroom needed a complete re-furbishment. There was no cold water available from the sink at any stage of our stay and, on occasions there was no hot water from the shower. There was no extractor and the radiator didn't work so the bathroom was very steamed up for a while after taking a shower. We were booked in for breakfast, a packed lunch and dinner. On the first night the service was painfully slow with lengthy waits between courses. We gave up waiting for our desserts at 9-45. (we actually sat down for dinner at 7-30! and our party of 14 were the only people in the restaurant) There was a similar delay on the second day and also problems at breakfast. On the second day I came back to the hotel at 4pm to find our room had not been made up and the towels hadn't been changed. I notified reception immediately and was told it would be sorted. (the couple in front of me at reception had the same complaint) I then went off to the leisure centre. My wife came back at 5-30 and the room still hadn't been made up. She again notified reception and eventually, and rather grudgingly from management, our room was made up at 6-15. Shocking service On 4 occasions when we went back to our room the door card didn't work so we had to trek back to reception There seemed to be complete disorganisation and a total lack of management as well as insufficient staff. In many ways I feel I should give a rating of terrible however on balance I should say that: the leisure centre was good the food, despite the very lengthy delays, was good so the chef should get some credit Natasha and Katie, who served our food, did their best and were friendly and cheerful throughout our stay. However they seemed to be working in a chaotic situation with a complete lack of management organisation and direction. Clearly this hotel is not employing enough staff. Why HF use this hotel is beyond us. We would certainly not stay here again.

    5
    « Great good a great staff »

    Came for lunch, was really good! was a roasting hot day and had the option to sit outside with our lunch. Katie was fab lovely girl very attentive. Hats off to the chefs for our lunches. Would definetly come back

    5
    « Our Wedding Day was Perfect! »

    We recently had our wedding at the Buchanan Arms and couldn't fault it. From the minute I was put in touch with Margaret and Claire I knew I was very capable, experienced hands. They understood what kind of day we were looking for and helped us to plan perfectly. As soon as we arrived on the day Claire and the team were waiting to greet us with plenty of drinks. They let us have the day we wanted and didn't make us stick to times when all the guests were enjoying the drinks reception. When we got to the function room it looked amazing and unrecognisable to the room I saw in the weeks before. The food was served impeccibly and was great considerating there were 135 mouths to feed! The room was turned around so quickly for our evening reception and the hotel was ready when we were. They served us all night and Claire was there as and when I needed her. We stayed overnight and couldn't fault our spacious room which was full of character. Future brides to be - don't be put off by what you've read before. This hotel is old and full of charm - better (in our opinion) that a modern function suite. If you wanted a laid back day in a hotel with character then go for the Buchanan Arms! Thanks again guys, Heather & Ross x

    1
    « Easily the worst hotel I've ever stayed in »

    Stated for 2 nights as part of a group walking the West Highland Way. After 15 miles if walking all we wanted to do was sit down and take our boots off. No chance. 45 minutes to check in. They had to check each room had been cleaned before any of us could have our keys (some weren't but we got the keys anyway). Dinner booked for 7:30, took the orders at 8:00 and starters arrived at 8:45. Many of us didn't wait for pudding. Breakfast was similarity stressful and the following day was no better. I've stayed in many hotels all over the world and this was easily the worst. Individual staff are embarrassed that they can't do better but there aren't enough of them and there is no leadership.

    1
    « Horrible »

    Standing at reception with a man demanding that his daughter be paid from months before as worked and not paid to have the man behind desk lock him self away to leave me and my children with this disgruntled person very unprofessional.

    1
    « Lunch for two. 1st May 2018. »

    I arrived here with a friend for lunch and we asked to see the menu We were escorted to the dinning room and selected our meal. My starter was supposed be Salmon with salad,capers and pickled cucumber. It arrived with no capers or pickled cucumber. When I asked the waitress to ask the chef where they were I didn't get a reply. I asked her when she delivered my main meal and she said he didn't know. My friends starter was pate and crackers which were okay. She had ordered fantail of beef with haggis which when it came the haggis was cold. She had to go to the kitchen and ask for it to be heated. 2mins later the plate came back roasting hot straight out the microwave. Everything was then overcooked and she left most of it. She ordered a desert which was served with a soup spoon to eat it with and it tasted awful. Supposed to be bread and butter pudding. The finale was asking for 2 very hot cappuccino. They arrived with the coffee running down both sides of the cup and the saucer swimming in coffee. She put them down like that and went to walk away. We asked her to bring new saucers and napkins which she did only to find the coffee cold. Now as we were the only 2 in the restaurant I found this totally unacceptable. The bill was over 50 pounds which my friend insisted to pay. Personally I wouldn't have given them more than a tenner. The waitress although working there since Xmas had obviously never been given any training and also her skirt was so short we could see the band at the top of her tights. Needless to say I won't be going back or recommending it to anyone.

    2
    « Very poor example of Scottish hospitality »

    Surprised this hotel is still in business. Arrived 2.45 for checkin advised room was ready except for bed linen. Told that linen truck had broken down, and room would be completed as soon as it arrived! Stupidly we assumed this would be soon. After several long trips to front desk from the back of the hotel (no room phone) and over 6 hours of waiting the linen arrived but there were no pillow cases. We also had only 1 towel. They found a second towel and promised to bring back another to use on the pillows but it never arrived neither did a tea cup. Overall clean, aging, uncomfortable beds, lack of customer attention, lack of staff, management poor, wouldn't stay again

    1
    « Awful »

    We only stopped here for a lunch, just 2 paninnies how hard can it be?! After waiting for more then half an hour still no lunch. So later I went in asking how much longer it was gonna take, they didn't even started with it, just 5 min more I was told, we had our lunch. This time I was waiting at the bar, so I served our own food. Someone came in asking me for the menu's I said I don't work here it took to long to get our lunch and of they went. 2 people at the bar heard me complain, of they went. Earlier when we had just arrived I went to the toilet. 5 toilets at the ladies all missing toiletpaper!!! So I got some at the disabled toilet. Told the staff. Just before we left because we had to wait so long went again, do you think there was toiletpaper?? NO!!!!!! 2 ladies were in the toilets the second time, also complaining about the paper, I told them that I told the staff like an hour ago and still nothing was done about it, and told them about how long we had to wait.... and of they go.

    2
    « Not very good fo a Best Western Hotel supposedly 3 star »

    I have stayed here a number of time, and previously found it a very good hotel, this time however there was a number of problems that were all caused (my opinion) by the lack of care and attention, firstly the room was good but no remote, and reception could not find one, one of the bedside light was not working, the cold water to the shower was virtually non existent making the shower extremely hot and very difficult to adjust. If a hotel lists breakfast from 8.00 then at least try to be ready, it was 8.15 before the hot food was on the buffet and then we had to request plates, these were brought put down and the waiter left, he did not mention to the people at the from of the queue that the plate were 'extremely' with the first person nearly dropping the plate I found it amazing the a 52 bedroom hotel has only one 2 slot domestic toaster for all the guests. The breakfast buffet food was the saving grace it was freshly prepared and a good choice of items

  • 2
    « Not even 3 stars, not Best Western Standards »

    Booked for 2 nights with my mum and my daughter. Specifically requested one easily accessible room on booking due to my mums knee, I phone to confirm this on the day prior to arrival. My mum was given a room down two flights of stairs, 3 floors away from us. Reception were not very helpful when we trying to get another room. Rooms were not ready on arrival, and we had to chase for our beds to be made up at 9.30 at night !!! On the plus side the pool was clean and warm, and the cleaning staff and breakfast staff were delightful which made up for the other staff !! I stay in Best Western hotels often for work, and this is well below Best Wester standards.

    5
    « A Delightful stay in a lovely Scottish Hamlet »

    I arrived quite late from my transfer in from Dublin, but that didn't stop the staff from trying to get me some food. Yes, the town of Drymen does close down quite early, at around 10 during the week, but the staff was calling sandwich, kebab and chinese food in the local area to see if I could rustle up some grub. Gary greeted me with a nice cold pint and some great footie talk about the latest Celtics game, and my chinese finally arrived. I retired to my room, a giant bed, cozy bathroom, and extra twin that my luggage thoroughly enjoyed. Next morning, I was able to use the facilities of the gym, probably THE BEST gym I have ever had at a hotel, and especially one so far away from the hub bub city life. The gym staff were ready with towels and directions to the steam and sauna, and apologies for the 2 downed treadmills and elliptical machine. Upon my departure, I was told everything was in the process of being replaced, but it was a shame that I was going to miss it. I didn't take a dip in the pool, but I saw folks in it everyday. The steam room is breathtaking (literally) and the sauna is so hot, it good it has a crack at the top of the door...because we would have all been rotisserie chickens. Breakfast was met by delight staff who offered me tea, my selection of included breakfast items (I almost got the Scottish breakfast but I was always too rushed and never got a chance). The porridge was different everyday, but a dash of milk solved that. Food was always hot, even thought I did get the tomato juice and cranberry juice mixed up (I don't know how). For lunch and dinner, the front desk staff were warm to tell you about the dinner specials and the local fair out in Drymen. Overall, a repeat offender for a way away.

    1
    « Huge let down »

    After speaking to a member of staff weeks before to request their best room and upgrading for my husbands 40th birthday it all went wrong as soon as we arrived. The receptionist was pleasant enough but did not really know where our room was and when we got in there it was disgusting! 2 single beds pushed together in a room from Fawlty Towers paint and paper hanging off walls and woodwork dirty stained carpet and bathroom no toilet roll looked like it hadn't been cleaned. Called to point out it was the wrong room to be told no other rooms available offered discount and bottle of prosecco but the room was disgusting so we left immediately to find a much nicer hotel in Drymen called the Winnock

    2
    « Decent rooms but bad service / hospitality »

    Good things : - well located and easy to travel around Loch Lomond from here - we asked for garden view room and we got it, it was a nice room - nice beds, comfortable and good tv channels - old hotel, gives a rustic feeling to go back in time (but this is a positive and brings a lot of negatives as well) - good, big and well maintained spa area with jacuzzi and steam / sauna room and heated pool Negative things : - one of the staff was very rude to us all the time (I am indian and my girl friend is Spanish and at times we had difficulty understanding the Scottish accent). - only 2 staff stood out in terms of service during our 5 days there, the rest had no clue of service or what they were doing - housekeeping on some days took away stuff and forgot to replace them (1st day took away the body wash and replaced them with body lotion, 2nd day took away 2 towels and forgot to replace them, 3rd day took away the soap and forgot to replace them) - breakfast - slow service, nothing really there. Croissants are finished by the time we went, nothing replenished. The way the juices and sugars are stored could be a cause of serious health hazards. My girlfriend also found an insect in her coffee cup Now comes the worst part : Food - Our dinner in this hotel for 4 nights. The hotel is in a small village of Drymen so there is not really much hustle bustle outside after 8 or 9PM. 1st night - we had late lunch so skipped dinner 2nd night - went at 9PM on the dot and apparently dinner menu shuts at 9PM as the chef needs to go home (our fault, we did not read the timings). Luckily this friendly lady offered us sandwiches which were pretty ok. 3rd night - went at 8.30 PM and the lady at the restaurant asks if we had a table reservation (there were hardly any guests around, we had not seen any people around last 2 days, so was a bit surprised if we had to book). She offered us to wait while she checks if the Chef can still make us dinner. Luckily we managed to get the dinner menu and had the asparagus risotto which was good. 4th night - we had late lunch again, so planned to order room service (which is 24hrs and has a separate menu). Called at 10PM to order a Tuna sandwich, the lady asked us to call back at 11PM. Called back again to ask them if they could take our order instead of us calling at 11, for which the lady Again refused and asked us to call at 11PM. We were tired and slept hungry that night. What started off as a nice experience slowly started edging towards a disaster. If I return to this hotel, I will prepare my own food to bring or go out to eat.

    3
    « Reasonable hotel, great pool facilities »

    We stayed here after our first day on the West Highland Way. Unlike other reviewers we found reception to be very helpful and quick. Breakfast was fine, room was ok although about a mile from reception! Just a couple of missing things though - the TV remote was missing and the receptionist told us to phone them if we needed anything - but there was no phone in the room! Pool and jacuzzi were very nice and open until a reasonable hour, just what we needed after a day's hiking. We would stay again.

    2
    « Three generations »

    Having read other people's reviews I really wasn't sure what we would find. Staff were very helpful and rooms available for us early so far so good. Rooms cleaned but but couldn't believe it when we were told no clean bed linen in the hotel. You must be joking!!! We were told it was arriving in about an hour or so. My daughter booked an easily accessible room for me checked this again the day before we arrived, yes all was well. Oh no it wasn't! A ground floor room was two floors down from reception as back of hotel on a slope. I did manage to get a room on the level but this should never had happened. Linen arrived, hooray but they forgot my daughters room, another visit to the desk. Breakfast was alright but cold plates so by the time I got to our table the food was also cold. Glad we were eating out for dinner. Yes, the staff were pleasant but we did discover a number of them had only been there about a week. Visit again? No.

    1
    « Mr Moore »

    We both have just got back from an over night stay at the Buchanan Arms Hotel Drymen. Well where do I start the room was basic and clean but we both have just experienced the worst customer service and aggressive behaviour from the manager yes the manageress she was out of order. We made a civilised complaint about the breakfast this morning and we had the waiter and the waitress and even the manager pointing questioning that we were late for breakfast it is what it is but the breakfast was in edible and they surrounded my partner in the dining room it was quite intimidating. On checking out my partner said to the receptionist I am not happy paying for the breakfast but I will if I have to and said can I make a complaint and the manager she ran out her office shouting up to the desk shouting at my partner which is disgusting behaviour no customer service whatsoever..... We said to her is it because we are two guys sharing a room it was written all over her face that we were two guys sharing a room and we are gay...... Homophobic springs to mind... Can't believe year 2018 there are people still like this around will not be going back manager needs sacking and she even told me and my partner to get off the property as she was going to phone the police just because we complained about the breakfast.... Will never ever use this hotel or best Western ever again worse experience we both have ever had......

    1
    « Abysmal service April 2018 »

    We arrived 6.30 pm on Friday for a 2 night stay. We joined a queue to check in and waited 20 minutes while someone could be found who could work the computer. Delayed travelling meant we hadn't eaten and as we were due to meet friends for a drink we asked the receptionist if we could get a quick sandwich. We were told the only food available was a meal in the restaurant. We didn't eat but found out later from the room information folder that sandwiches were available 24 hours a day. When I asked the same receptionist about this the next day she said "oh that's room service, you didn't ask about room service". On day one when returning to the room after asking about the sandwich I was met on the landing by one of the receptionists who asked me if it was our room that hadn't been made up? I said no it was fine, to which she replied, 'oh I don't know who it was then' and went back down stairs. The following morning 11am I went to reception and ordered sandwiches for lunch at 12 as we were leaving at 1 for the day, I also asked if we could have more drink making sachets for the room as the sparse supply ran out after 2 drinks. The girl who cleans the rooms was passing by and said she would bring us some. I was doubtful and offered to take it myself. I was assured it would be brought. It wasn't. Neither was the sandwich. I rang reception again and asked for the drink making sachets at 12.15 and chased up the sandwich. Once again I was promised both were on their way. We left the room at 12.50 neither had arrived. When we got back at 11pm the room had been made up but there were still no drink making materials. On arrival I asked if there was an ironing service, I was told 'No' but we will find you an iron and board. Which they did....sorry, I thought this was a hotel? On leaving for the evening out we asked if they could ring us a taxi, the answer again was 'no'. 'but I'll find you a number.' We then waited 5 minutes for the receptionist to do this, then another 5 for her to find a pen! The room card key failed as did someone elses whilst I was at reception, it was replaced and the new one worked. I guess this can happen, but it just added to the frustration as we were up 2 flights of stairs and there is no lift. The place itself was clean if dated. The cooked breakfast worth only 4 out of 10. I'm so glad we didn't try the restaurant. Best western WILL NOT be getting any more of our business. Premier Inn and Travelodge make Best Western look like something from the dark ages.

    3
    « Basic, bad food however »

    The hotel was very basic, there was nothing really to do around the area unless you drove which were all country roads, the pool was lovely and the bedroom minimal but the restaurant was horrible my partner got Duck Risotto, the food on his plate was entirely grey and didn't look healthy to eat, it was the colour of concrete. I got the salmon it was fine just very salty so have water for later on! We had a main meal each and a jug of water and the price was ridiculous especially considering that one of the meals was practically inedible. FYI there is a McDonald's about a 15 minute car journey away.

    2
    « World Class Waiting! »

    On arrival, we waited for around 15minutes before a member of staff seen us, then ducked us. When they eventually approached us, they went to find the receptionist, then told us they were on the phone. Another member of staff came and went looking for them as well, to no avail. When they did arrive, they told us our room was not ready (there had been a wedding the night before, however check out is 12noon and this was 3pm). We said we would wait in the lounge and went for a seat. We went to order a drink at the bar. 20 minutes later a Batman arrived and explained he was sorry as he had only slept for 2hours. I ordered a pint of Guinness, as it was the only draught beer I recognized. He told me it was pouring slow(appx 5mins) and if I didn't like it, bring it back. I did, it was horrible. (So was the language of a member of staff who shouted that they would beat another member of staff up and that they should F*#K Off! All within earshot of a family with young kids sitting in the lounge) An hour and a half after checking in, we got the key to our room. The room was large and clean, although a little tired. Kind of like the rest of the Hotel, I would say it's comfy. The rest of the day went kind of like the start, with looking for staff to serve you and waiting for that to happen. We had booked for dinner on the premise that the evening meal menu comprised of Sirloin, Rib-eye or Salmon steaks among others. Not on the night we went. The menu on offer was nothing to what had been advertised. We pointed this out to the young girl who was serving us and she said the new Chef had took over that day and none of the food had been ordered! (We heard another young staff member tell another of the 3 guests in the restaurant, a different story of staff on holiday?) The women who seemed to be in charge was obviously out of her depth and was certainly not trained at holding a front of house position. The staff did try their best, but there was obviously some sort of major problems behind the scenes. After dinner we went for a drink in the bar, again a lengthy wait and then one of the girls who had served us in the restaurant came and served us in the bar. (I would mention that this young women was a credit to your organization and although pregnant, never stopped smiling and went out her way to be prompt, attentive and helpful. I never saw any sort of management for my whole stay, you could do worse than to promote her!) Breakfast was OK, the portion was a little small, but adequate. We had planned on using the pool, but with all the other staff issues we didn't bother. It's a shame, I'm sure it was once a lovely hotel and could be again, but not with the low staffing, lack of management and restaurant problems.

  • 3
    « Ok'ish »

    We arrived and reception area was lovely and we were booked in straight away. The room was large and bright but in need of refurbishment - the sink was blocked and in the evening the light switches wouldn't work - I was told this often happens and within the flick of a switch it was put right ! The children's beds were put up beds which probably stay up all the time, one of these was a bit unstable. We enjoyed a swim and used the facilities which were clean. In the evening we were going to eat but the restaurant was lifeless and a couple of dodgy characters (not guests) were steered through some doors !! We therefore gave it a miss. Breakfast was basic and clearing the table throughout the breakfast would have been helpful. Overall it was ok ...generally looking tired with holes and frays in the carpets, dirty walls and ripped wallpaper, staff were ok but not overly helpful or friendly.

    2
    « Hope is not lost - just be realistic to avoid disappointment »

    This is my second visit here, first visit was great. In a nutshell. Make sure you have somewhere booked elsewhere for food (Drymen Inn or The Winnock) and only stay here for the fact it has a pool. The room was clean, and the staff at the pool were decent - hence the 2 stars. The majority of everyone else I encountered seemed to have never worked in hospitality before (waiter, waitress, bar staff). I feel that the exact experience we had was so totally random and comedic that I am not going to detail it all because the hotel does actually have a lot of potential and everything on our stay was so bizarre! Even the experiences of other guests at the time left us speechless. I would advise if booking for dinner, do it at the earliest possible moment in case you need to go somewhere else (we didn't even go to breakfast because we were so done with it). After one month, where hotel management failed, my complaint was resolved by Best Western themselves they were persistent and fantastic (hopefully you never need to have a complaint with the hotel directly to experience what I have). We were on one last night before we get married and it was ruined - we expected too much. At this particular moment in time, I would heed a warning to anyone who is going to stay here. Enter at your own peril (unless only resting your head). I'm not saying I won't go back, its too much of a lovely place to give up hope, and I hope it survives what seems to be an awful patch. Just be prepared to be disappointed and hopefully you will be pleasantly surprised.

    2
    « Customer care seems not important! »

    It is so disappointing that we cannot get customer care correct in Scotland. Arrived at the Buchanan Arms after our 12 mile walk on day 1 of West Highland Way .....waited at reception desk for at least 4 mins before the receptionist behind the desk acknowledged our presence.....On acknowledging that we had arrived....the receptionist was pleasant enough but did seem to take a long time to complete check in process.......creating the key took a long time. On arrival I had asked if our bags had been delivered -receptioinist was not sure -but would check. Just as I was departing reception desk I enquired.... Will the bags be sent to the room ? Oh no was the reply .....I think they will be in the cupboard. On opening the cupboard we saw our bags at the back of the cleaning storage cupboard -we dragged our bags through the vaccum cleaners and all the way to our downstairs room . The hotel was almost empty -why would you allocate a small double room far away from reception ? We had of course booked a twin room .....so back to reception ....room swapped to no. 36 - better room , much more space but still at the end of corridor through numerous doors etc -why make it so inconvenient for your guests?? No offer to assist with baggage move from double to twin. There was no hot water in room at 8am for shower , breakfast room was very cold - clearly this had been noted as a couple of ineffective heaters had been located in the room. Again I questioned why residents could not had enjoyed breakfast in the warmer surroundings of the room set for dinner -where breakfast buffet located. Poached eggs ordered -very good -but did order with toast and was told we should make this ourselves - guests would want hot toast with hot poached eggs. Whilst waiting on toast we were informed by waitress that toaster takes ages-why has it not been replaced?? All in all a hotel that has a reasonably good product but apparently staff who do not care or have given no thought to what the guest requires at your hotel. Customer Care needs to improve -dad we cannot get this right in Scotland!

    4
    « Nice break »

    Second visit here. Suprised at the recebt reviews.Very reasonably priced and impressive leisure facilities for a 3 star hotel. Room was clean and bathroom very modern. Main course at dinner was lovely, soup could have been hotter. If you judge this place on it's price and consider the food, facilities and area, I think it's great value and worth a visit

    3
    « Weekend away »

    This hotel has unfortunately gone down hill the rooms very dated and the staff were unhelpful and uninterested sorry won't be back. Friends went the following week and again staff effort was unacceptable.

    4
    « Our stay »

    Both my husband and I booked here for 2 days just to have some us time escape from work and city life. On arrival the staff were so friendly and booked us in earlier than the booking time as our room was ready. Our room was spacious, beautifully furnished with 3 windows it was light and airy and warm during the night. We enjoyed using the spa and pool on both days and nothing was rushed so relaxing. At breakfast my husband had the full cooked I asked for poached eggs as they are cooked to order as was other items. They were cooked to perfection and the egg yolks so fresh, yummy it kicked started our day. All the staff were friendly and helpful. I would recommend room 37 if going for few days or more because of the space it is a lovely room for couples wanting to relax.

    2
    « worst weekend break in a long time »

    stayed for 2 nights on 24.03.18-26.03.18 .long queue at check in with only one receptionist dealing with check in ,eventually given the key to our room went to room and found we had been given a twin room when we had booked a deluxe room with king size bed ,back to reception nothing they could do about it as that is what was booked showed them our confirmation of what we had booked and they could do nothing until following day .original room was then made up into a double for us room was in a quite area of the hotel which was nice as hotel very busy .no hot water to shower or bath in not a problem go to leisure pool for relax and a wash ,nope no hot water there either .meal booked for 21.00 eventually seated at 21.50 with meal arriving at around 22.30 not impressed .Sunday was given our original booking of deluxe room second best room in hotel according to the manager .room was as it says deluxe with king size bed unfortunately this room is immediately above reception with a wedding going on kids running amok through the corridors and the amount of people outside for cigarette's noise level through the roof this room is single glazed so heard everything no hot water in this room until leaving Monday morning .The young girls who wait clean rooms and wait in dining areas and bar where exceptional in there service forever apologising on behalf of the hotel it would have been nice to have the management apologise. I said to reception team on Monday check out that it was like an invitation to stay in fawlty towers everything that could go wrong did go wrong staff even recommending other establishments in the village for eating and drinking .

    4
    « Enjoyed our stay »

    Stayed for one night on 24.03 on 5pm deal, DBB. The bedroom was lovely, it was spotlessly clean with a well appointed en-suite and a very comfortable huge bed. The hotel was busy and staff were doing their best to look after guests. The dining room was full so we asked for the evening meal in the lounge bar which was not a problem. There was only two waitresses on and they did a sterling job, both were very pleasant, helpful and attentive. The food was absolutely delicious, I would highly recommend it. There were some unhappy customers and I saw a couple being vile and abusive to staff who were already under pressure. This is a three star hotel and an overnight stay for two with dinner, a bottle of prosecco and breakfast cost less than it would to fill the fuel tank on a standard car. Were the couple expecting the Ritz? Valid complaints are justified, verbal abuse on this level isn't. There did appear to be a staff shortage but the staff who were working certainly did their best in what must have been very challenging circumstances. All in all, we had a thoroughly enjoyable stay and will definitely return to the Buchannan Arms. I'd like to thank Margaret and Lillian for all their hard work and attention to detail, see you next time.

    1
    « What a shame »

    Stayed for one night on DBB deal. Room looked as if its had a revamp ,with new bathroom .Its an old hotel ,but some areas are quite clean and modern. The main problem with this hotel is a serious shortage of staff. The staff that are there seem to have given up . When we arrived for dinner we waited half an hour before our order was taken and a further hour until our starters arrived. One starter was barely warm soup which was taken away for 15 mins to be microwaved. There seemed to be a lot of unhappy customers in the dining room and many of the tables were full of dirty dishes. This is such a shame as the food was actually very good . There seems to be a lot of very stressed out staff working here and its easy to see why .THEY NEED MORE STAFF. Its not rocket science. This could be a good hotel .

    4
    « Great stay »

    We stayed at the Buchanan Arms last weekend and we had such a good time. We had dinner @ 6.30 and pear and Brie salad lovely as a starter. The salmon was great and so was the cheeseboard. Staff so nice and very friendly. Lillian and the team made our stay. Thank you.

  • 1
    « Avoid »

    Stayed here recently my girlfriend got me this as a valentines present. I can only assume that she hates me as this hotel sucks. Room was terrible, windows wouldn't open, stains all over the carpet, remote on the TV didn't work, lukewarm water. The bed was decent thou. As opposed to complaining (we were only there for one night, thank god) I just thought leave it. We went for a meal in their restaurant, staff look uninterested and brought over wrong drinks. Within a 15 min period I saw 3 meals getting sent back from other diners. Clearly that didn't bode well for us. Our meals were ok but could easily have done with being warmer. Next morning went for breakfast, easily one of the worst breakfasts I have ever tasted. Sausage and bacon freezing cold, black pudding was solid (would need a chainsaw just to cut through) the eggs were under cooked. I get the impression that they like to cut corners in this hotel, perhaps invest in quality of rooms/food and staff training would help.

    4
    « Very nice small hotel »

    We went to Drymen to hike but the weather was far too miserable. The staff at the hotel were friendly and helpful. The two dinners we had there were outstanding. Breakfasts were also very good. Only issue was iffy wi-fi, but that comes with a small village, I think.

    1
    « Overnight stay via 5pm.com »

    Sorry, no pics. Never stayed long enough. If you are going to Drymen, avoid Buchanan Arms Hotel. It's run on a shoe string, same poor staff serving evening meals, working in the bar and again at breakfast. Same two girls. If you are forced to go there if all others are fully booked, avoid the dungeon. That's one level below the leisure facilities. Room 10 is tiny, only one radiator in the room but actually gave out a little heat. En- suite bathroom was very small with radiator that never worked. Freezing shower and lots of fresh air coming in the closed single glazed window. Evening meal was reasonable with complimentary bottle proseco. Beds were clean and fresh but carpet badly stained and needing skipped. Due to being down in the basement, no signal on the telly and no free WiFi due to no signal. Building needing bulldozed ASAP. Leisure facilities were what you were paying for. After complaining,offered an other room at a later date free of charge, but declined. Nothing could tempt us to enter that so called hotel ever again. ie, after breakfast, on returning to out cesspit, to pack up, we were also automatically locked out our room, it was only 10.00am. Handyman/ manager came down and got door open after our second set of card keys failed. Happy holidays???? Do yourself a favour, avoid. Better in a tent.

    1
    « Shocking hotel in a lovely town! Avoid! »

    Arranged overnight stay through 5pm. DBB and bottle of prosecco, which I thought was a great deal. Sounds too good to be true? probably is... Arrived on a Friday night at aprox 7ish. Room was clean but very old fashioned and poor condition. Very Cold. Basic. Main light in room was like a fire escape light. Both beside table lamps didnt work. After checking, they weren't plugged into a socket. This socket appeared to be behind the bed. Also the light above the sink in bathroom didnt work either. Went to reception to ask for room change due to issues. Night manager advised she would need to come and check. After identifying the bedside lamps were not plugged in she pulled out the bed and plugged them into the socket. Still no luck. I went over to have a look and witnessed the main live wire coming out socket!?! I advised her to which she replied "the last guests must have pulled that out"....right then. After feeling defeated she changed our room. Dinner was very slow. Poor quality. Bar staff couldn't have looked any more disinterested if they tried nor made any more hints for us to leave. One even gave away 3 packets of crisps as he couldn't find them on the till... I dont write many reviews but this was a shocker. I will not be back!

    3
    « Better than expected »

    Booked an overnight stay with the 5pm deal for DB&B with bottle of prosecco.....and then decided to look at the reviews. We really weren't expecting much, however we were pleasantly surprised. We were in room 27 which was a nice big room with a recently renovated ensuite. We got our prosecco from the bar and drank in the conservatory area then took the rest back to the room. We realized we didn't have any towels but after a call to the reception a girl brought them to us within 5 minutes. The hotel itself was quite big with lots of corridors and was nice enough. We had booked dinner for 7.00. The service was painfully slow, we got the feeling they staff didn't really know what they were doing. After asking if we could order after 20 mins, we then had to ask where our starters were only to be told the kitchen hadn't actually received our order ! So we finally started eating at 8.15. The food itself was really lovely, just the poor service slightly spoilt it. Breakfast was absolutely fine, buffet style bacon, sausgaes, eggs etc. Cereals, toast, croissants, fruit & yoghurts also on offer. When we checked out the girl on reception did recognize that the dinner has been a bit hectic and explained they had some new staff who they still had to train. All in all we enjoyed our stay, the hotel is nice (we didn't use the leisure facilities) and the food was delicious, just a pity about the slow service. Would recommend in the hope that the restaurant staff received better training!

    2
    « Fawlty Towers in real life without the fun »

    We stayed here on 24th February, we were a group of 7 girls on an overnight break. Our experience was poor. From the moment we checked in and our door key didn't work until we checked out. There was a general feeling that the staff were just not up to the job. The food provision was very poor, dinner on Saturday was tepid and there was not much of it, although the service was good. Breakfast on Sunday morning was a complete disaster, no glasses, no plates then there were glasses and plates but no juice and no food. They sent someone to the shops for bread for toast but by that time it was too late the experience was less than enjoyable. We were told we would have a family room for 3 but in actual fact they just squeezed 3 single beds into a double room. We were lucky only to be staying one night. Despite asking they didn't provide facilities for 3 so no mug and no extra tea and coffee. It is a pity, no one was unpleasant but it all just seemed a bit too much for them to cope with. We will not be going back to this hotel although Drymen itself was lovely and the weather was great so we had a lovely time despite and not because of the hotel.

    1
    « Never again »

    Had the misfortune to visit this place on 10/11 February for our anniversary and while I was recovering from a serious illness. Having paid £100 for a superior room you expect heating but no the room was freezing. We were given a fan heater with only half a plug and the wires exposed! It took three attempts to find a TV remote that worked. No robes in the room or complimentary toiletries either as advertised. Sat in the lounge area but the language of the staff in the kitchen area was disgraceful. The breakfast was poor and was not replenished quickly enough for the number of guests. There was a pile of plates guests had put to one side as they weren't even clean. I completed a complaint form with the duty manager but the hotel are refusing to respond to it. They will not return calls or reply to email. Don't waste your money on this place.

    5
    « Great Stay »

    Fantastic hotel with great food, bar, and pool relaxation area, based in a lovely scenic village. It's the first time my wife and I have stayed here as we usually stay regularly at a nearby hotel and now we can't wait to come back!.

    2
    « Couples Night Away »

    Where to start - have never stayed at Fawlty Towers before and don't plan to again. Husband booked a surprise night away on Saturday 17th Feb, when we arrived, the reception was a bit chaotic with a gentleman (porter)? showing several guests who were checking in different rooms as they were not happy with what had been allocated to them. When we eventually were seen at reception, the receptionist told us we had been allocated a twin room, my husband corrected her and told her it was a double which had been booked. She ran to see if our room had been made up as a twin or double, it was a twin, therefore she swapped us room with someone who had not checked in yet!. When we opened the bedroom door it was like walking in to the Arctic, icy blast hit us, the room radiator was not working, we went down to let them know and the guy said he would "boost" the heating. We waited in the bar and my husband went back to the room an hour later and it was still freezing. The girl behind the bar could do with some customer service training, she said she doesn't know why people come to stay at this hotel!!!!. My husband asked if she could switch on the HUGE TV on the wall in the bar and she laughed and said, that doesn't work either!!!. If its broke, fix it or get rid of it!!!! The guy who had went to "boost" the heating came into the bar and when I asked what was happening with the heating he proceeded to tell me, I work nights, i'm now on my 10th hour working, I don't know the answer but if all else fails i'll give you a fan heater later on, my husband let him know in no uncertain terms, if it was not sorted now, we would be leaving now!. Shortly after we were transferred to ANOTHER room, which was lovely and nice and warm. Thankfully the night was saved with a lovely little bar up the road called the Clachan Inn where we spent a few hours and had dinner there also as there was no way after that start I would have chanced eating in the hotel. Breakfast on the Sunday morning was OK, although every time someone put some toast on the lights and hot plates fused. Wont return, i'd advise you spend your money elsewhere. On the defence of the staff here, it was exactly the same staff on the Saturday afternoon/evening as were on Breakfast duty on the Sunday morning, I feel not enough staff and the ones that are there are overworked and undervalued!

    5
    « Fabulous Stay Superb Service »

    Got a fantastic deal though 5pm.com for an overnight stay, Dinner B&B. From booking, check in, dinner , breakfast to checkout. Huge thanks to all the staff for making it such a fabulous overnight stay, with warm welcome, beautiful upgraded room and excellent food ( compliments to the chef who made the best chicken and haggis) presentation 5 stars, could not fault anything it was all just perfect. Finally a big thank you to Reservations team Julie McKell and all who arranged our stay. The hotel delivered outstanding customer service from booking, arriving to departure, all are a credit to the hospitality Industry and Best Western Hotels group- at Buchanan Arms Drymen. I would highly recommend. We went on a Friday early evening in early February so the hotel was quiet and suited us at the time of our stay.

  • 4
    « Great Stay »

    From the moment we arrived to when we left, this hotel was the highlight of our holiday. The pool/spa was incredible. Don't get me started on the food, the breakfast selection was amazing there was so much to choose from, I never had haggis before but during my stay i had it every breakfast time.

    2
    « Party Night »

    I stayed here in December for a party night and overnight stay. I couldn't fault the room as it was spotless. The radiator in the bedroom worked although the bathroom radiator didn't work. I paid for a three course meal. Originally the vegetarian option was polenta. I asked if this could be changed as six of my colleagues wanted the vegetarian option. After a lot of phone calls it was changed to pasta (not very festive). The starter/soup was nice however I couldn't eat the pasta as it was over cooked and rubbery and didn't appear to have much sauce on it. We were extremely disappointed with the food as it spoiled the evening. The breakfast was satisfactory but not very good. Same staff serving as were on the previous evening. When we returned to our rooms after breakfast we were all locked out despite it being before the check out time. Had to walk back up to reception to get it sorted. By that time there was a long queue of other guests who had been locked out. This hotel needs to get its act together in terms of staff and service as it resembled something out of Fawlty Towers. Would not return and would certainly not book a party night again!

    4
    « Great weekend »

    Got a great deal at this hotel Dinner bed and breakfast and bottle of prosecco, arrived early party of 6, knew we couldn't check in until 3pm, hotel porter advised places we could go in the village, lovely friendly man, we came back just before 3, receptionist was lovely, got our rooms together, they were really nice, clean, comfortable. Used the facilities at spa which was lovely, all the staff were really friendly and helpful, went for dinner which was great, amazing deal for 2courses, breakfast was lovely too, we were a bit apprehensive after reading the reviews as we have stayed here before but there was no issues and would definitely be back.

    1
    « Very Disappointing »

    My dad gave my husband a DBB deal voucher for the Buchanan Arms for his birthday after having had a lovely stay there with my mum a few years back. We've had some lovely stays at Best Western scheme hotels in the past and were greatly looking forward to a night away. Our problems started with booking the night away. The voucher told us to email the hotel and that phone bookings weren't accepted so I duly sent them an email enquiring about dates. Four days later I received response saying that they did have availability so I replied asking to book. Three days after (now a full week after my original email) I'd had no confirmation so my husband phoned them to enquire and he was told that no booking had been made with our voucher, they could do it over the phone after all, but our dates weren't available anymore unless we agreed to pay a £20 upgrade for a superior room. At risk of losing the voucher we agreed to the upgrade. My husband expressed his displeasure at the booking system to be brushed off with the explanation that they were just trialing email bookings. When we arrived at the hotel things initially looked OK. We checked in and went up to our room, which was definitely larger than a Standard Room but didn't really give much more away to say it was 'superior'. The furniture was functional but a bit tired looking as was some of the decor. The complimentary toiletries were basic even by a standard room level in other Best Western hotels we've been to. When we went to explore we found staff who were pretty disorganised and lack of clear signage around a hotel that is a warren of rooms and passages - although being an old building we weren't expecting a modern layout. Getting clear directions from staff seemed a challenge. We decided just to book in dinner for half past 8 and went back to catch up with the sports news on the TV in our room. When we arrived for dinner everything seemed a bit chaotic. The dining room felt more like a canteen - low ceiling and painted cool blue - and clearly wasn't the same room that we'd seen as 'dining room' on the promotional pictures. The furniture was mismatched and looked like it had been pulled together from various areas of the hotel over time. Service was slow and lacked enthusiasm. The girls doing the serving were friendly enough but didn't seem to be turning the tables just sitting people at the ones left that hadn't been used. The set menu had about 5 dishes to choose from in each category. We decided to go for two courses - a main and a pudding. As a vegetarian I had only one choice - garlic and mushroom pasta - so it's just as well I like pasta. My husband ordered the duck. When the meals arrived my husbands duck was so tough he couldn't cut through it with his knife. I even gave it a go too! He sent it back to the kitchen to be given the message that it's just the way the duck comes and would be like something else. He decided not to eat. I finished my pasta - and we decided that we wouldn't even order pudding. We went back to our room very disappointed and had the complimentary bottle of prosecco that had come with our deal. In the morning we went down for breakfast around half past 9 (service was until 10) to find more chaos in the dining area. Tables that had been used hadn't been reset after the plates had been cleared so the girl was unconfidently trying to find and point people to tables that hadn't been used. There was apparent choice on the buffet but it wasn't being replenished with any urgency. We were told 10-15 mins for more scrambled eggs and we'd just have to wait. With service ongoing we would have expected constant replenishing so we just had what we could. The icing on the cake was heading back to our room at just after 10 to find that we'd been automatically locked out our room despite checkout not being until 11. My husband went to reception to get it sorted and came back with a working door key but no apology - surprising since we'd heard the word 'sorry' more than any other from the staff over our stay. At least they did discount the upgrade fee to compensate for the poor meal service. This could be a really nice hotel in a really lovely location. Staff need training and morale, and someone needs to provide strong management and efficiency. It feels like corners are being cut to save money but it isn't working because refunds are having to be given and in turn driving away potential return custom. I believe that there has been a recent management change - maybe they should look to what happened (and worked) before they took over. Unfortunately unlike other Best Western hotels we've stayed at we won't be rushing back.

    4
    « Great overnight stay »

    Had a wonderful stay at the hotel,staff were very friendly and helpful,our twin room was lovely.number 23.near the leisure and spa,the complimentary bottle of prosecco was very enjoyable,the meals were gorgeous and though it was busy the service was excellent,breakfast was a buffet (which i prefer)and had a great choice. There was a young man playing guitar and singing,he was very good.the pool and Jacuzzi are a good size. The only downside is no spa treatments,but we knew that before booking.

    4
    « Over Night Stay...what a surprise! »

    On reading the reviews before arrival, we didn't know what to expect at the Buchanan Arms Hotel What a surprise! we got! Room 39! Huge cosy room, Clean and well decorated with large modern bathroom, only down fall is shower curtain over bath, glass panel would have been more suited. Our stay included a 2 course meal each, which was very good, tasty and well presented, no real issues, had to ask if the cheese board was served with crackers as none arrived with the cheese board, but quickly resolved Breakfast was lovely with a good selection to chose from, however ran out of sausages, i believe more bacon was put on! Over all great value for money, on 5pm deal Will visit again if can get same room

    5
    « LOVELY HOTEL AND STAFF »

    My sister and I were at this Hotel at the weekend for an overnight stay. The Food was lovely and staff very attentive, The breakfast in the morning was really nice and plenty off it. (Buffet) I would recommend this hotel and not to far to drive from Glasgow.

    5
    « Positive experience at Buchanan Arms!! »

    Stayed here one night only during our stopover in Loch Lomond and I'm pleased to say we had a great experience. On reading previous reviews we were dubious, however arrived with open mind, assuring ourselves it was just somewhere to get sleep. Checked in without issue, reception staff were welcoming, smiley and helpful. Our room was a standard double with ensuite, predominantly clean, other than thick dust inside radiator. We contacted reception on arrival due to the room being very cold, and radiators seemingly not working. Maintainance guy arrived promptly and resolved problem, apparently the heating in the building had unknowingly been turned off. We used the pool for an hour before evening meal, again found helpful staff and clean surroundings. We ate in the restaurant that same night, recieved very good food, and served by attentive staff. Breakfast in the morning was similarly great, lots of options and enjoyable. The hotel is in good location, ten minute drive from visitor center at Loch Lomond. Overall, we were pleased with our choice of booking, and goes to prove that although reviews are helpful in making choices, they don't count for everything.

    5
    « What a great place »

    We booked this to celebrate a fiftieth birthday on a special deal! It was fab and such great value for money! A fraction of the cost of a nite or in Glasgow, spotlessly clean staff lovely, made us sandwiches when the ktchen was closed,lovely lounge area,and prosecco thrown in too,and for all those who think the idea of a nite away is to take photos of chipped paint on skirting boards then go somewhere else and pay double the price??????

    1
    « nothing great about »

    it was aweful when I went witch my girlfriend at the time it was bloody aweful it should even be open I think it should be shut down its that bloody aweful and I deffentful would not reckonmend this hotel to anyone it was the worse b&B ever id DEFFENTLY WOULD NOT STAY HERE AGIAN

  • 5
    « Great stay »

    Arrived at the Buchanan-Arms-Hotel and got checked in no problem, the receptionist Julie was very helpful and pleasant even though she was busy, we had pre booked dinner and had no problems, the food was really nice and were good portions, the pool and spa was really well maintained and the rooms clean and tidy, we were a bit cold on the 1st night and were obligingly given a heater that we only needed for an hour or so, we would definitely go back

    1
    « Absolutely Disgusting - Avoid if u can - not a Best Western »

    I am really sad to write a bad review of a once fabulous place to stay. Firstly, the hotel seems to have been taken over from Best Western and is independently owned. Check in was fine and straightforward, hotel seemed pretty quiet so we just went straight to our room to unpack. On way to the room it seemed like an interview was taking place with a chef in the lounge area so we didnt look around there long. The room was on the small side and was clean although the skirtings were dusty ad the window sill was damp and covered in black mold. The sheets were clean but the mattress was so overly used we had to turn it over but made no difference. We went back to reception and asked where the bar was and they told us it was closed and it didn't open til 6pm so we left and went to the village for a drink which was fine. When returning for dinner we were shown to the restaurant which was cold and stunk of damp and was greeted by a lovely waitress who was constantly sighing and stomping about, then we heard the kitchen staff swearing at each other, this happened quite a few times which was disgusting. Dinner menu was rubbish, not much choice and food arrived luke warm. Breakfast the next day was a disaster, never seen anything like it, servery was disgusting no food topped up, waiting staff didn't have a clue. Pool facilities were fine, cold showers, messy changing rooms, no lifeguard although lots of kids around! Check out was easy but they dont like criticism and not interested in listening to complaints. It was very heavy with snow and the car park was not cleared and was a bit of a hazard to get out of. Such a shame as this used to be such a lovely hotel and we wont be back !

    1
    « Do not book this hotel »

    This hotel has so went downhill, Doesn't even deserve 1 star!!! We had a shocking stay, completely ruined a nice festive family break, the restaurant had literally no food, not one thing any of us wanted from the small printed menu, 3 choices for start/main/dessert. My husband and I had to eat off the kids menu. No cheese for a burger... joke! My youngest left the dining room in tears & hungry. Pool area disgusting, jacuzzi not working, no hot showers. Room for 4 was too small, had to get out the end of the bed due to bed pushed in at the side. Never received our wine or late checkout. Complained on check out however this was brushed off, asked for manager, unavailable, I then emailed it was also ignored. I then went to best western who really have nothing to do with the hotel however they contacted Lillian the manager who emailed me on the 5th January saying she was investigating, she has since ignored every email and telephone call, ignorance is not bliss, your hotel is a disgrace and deserves to be shut down, best western should remove any connection with this hotel. I dare say this will be ignored too but I aim to let others know. If you are booked do yourself a favour and cancel!

    1
    « Poor start to our stay »

    We had booked a deal through My hotel break a couple of months ago. As soon as we arrived at reception, I gave our name and was immediately TOLD the hotel was overbooked and we were moved to The Winnock Hotel and would be having our dinner at The Buchanan Arms and could use their leisure facilities. I said this was unacceptable as my booking had been made so far in advance and we had received no notice of this. Also we were unwilling to come back and forward to use their facilities and dine with them. The receptionist bluntly told us that this was all they could offer and "anyway The Winnock was only for a bed!!". Unhappy at this, we were asked to take a seat and she would get back to us. We proceeded to sit watching every other guest arrive at reception, pick up their keys and go to their rooms even although we had originally been told there were other guests being moved. After about half an hour we were approached by a member of staff and asked if we wanted a complimentary drink while waiting. We refused this as we were unsure if we needed to drive our car to the other hotel. I asked to just be told what was happening with our booking but had to wait another half an hour as they were waiting on the hotel manager to arrive to resolve our issue. We approached reception extremely frustrated to be informed a room had just become available as someone had just cancelled!! What a waste of over an hour of our time and it left us feeling quite down about our stay. We agreed to take the room and make the most of our time left. Dinner that evening was average and we felt sorry for the waiting staff as the restaurant was extremely busy. The staff tried their best and some explained that they had little experience resulting in slowness of service and some orders at other tables being mixed up. However on a plus side, as it was a Burns night, we were all offered a whiskey to toast the haggis, Rabbie's poems were recited and fabulous bagpipes were played all of which made it an more enjoyable evening. Overall the treatment at the beginning of our trip left us initially feeling we were just an annoyance due to being unwilling to be moved. But as I told the receptionist if I had wanted to go to The Winnock I would have booked it. A bit more compassion, communication and understanding could have resolved this issue quicker than it was. Customer service and staff training needs to be addressed overall to bring this hotel back to a good rating as we had stayed here several times with no complaints. We felt so sorry for the waiting staff that we left a tip even after everything as it's management who need to take responsibility for poor service and lack of experience.

    4
    « Great value for money »

    We stayed the Friday and Saturday night on a £69 pn deal and this was EXCELLENT value. The staff were extremely courteous and attentive and anything we required was supplied quickly. The spa facilities were excellent too. Also, the hotel supplied a nice touch on the Saturday with a small Burns celebration and a free "dram" to all to toast the haggis. We had read recent reviews on this hotel before our visit and we DID have second thoughts....WE ARE GLAD we ignored them. This hotel does not pretend to be a 4/5 star hotel and perhaps lacks some finesse..... . BUT...we will be back.

    5
    « Truly memorable »

    Booked the Buchanan Arms for my parents 70th birthday celebration. They had stayed a couple of years before and really liked the hotel. We booked early, as we expected 20 - 25 friends and family to stay, with more coming through from Glasgow to eat. As we needed to book for quite a few of us, we booked in November 2017 and reserved rooms for 23 guests and dinner for 32 (25 adults and 7 children) and asked whether the hotel could arrange some entertainment. We were hoping for a ceilidh band or a singer and the hotel manager said she'd see what she could do. The day before we were due to arrive, the hotel called and amended our dinner reservation from 7pm to 8pm and confirmed that they had managed to arrange entertainment for us. The first sign of the fun we had to come, came when the hotel closed the lounge bar at the start of dinner service (the bar staff were needed for the restaurant bar, it turned out). We were assured that we could still order drinks, but had real trouble finding anyone to take our order. Eventually, it was time to go through to the restaurant and that's when the party really started. Service was amazingly slow, with the waiting staff struggling to serve the many tables. Dinner was from a very nice set menu, but what was delivered didn't always match what had been ordered. What we had was very nice, when it eventually arrived, but didn't always match what we had asked for. The kids meals arrived at 9.45pm (having sat down at 8pm) with the kids aged between 7 and 12. Drink orders continued to elude us, so we circumvented the waiting staff (as they were too busy bringing us the wrong meals) and got drinks directly from the restaurant bar. As we were waiting for dessert, we were informed that the entertainment was finishing for the evening. We decided as a group to skip dessert (they'd run out some of the dessert options by then anyway) to make the last 10 minutes of the DJ's set. At this time, the restaurant bar closed, and we were informed the lounge bar was re-opening. This was almost true, and we waited in the lounge for the bar to open for quarter of an hour. Other highlights included one of our party (a 64 year old lady) slipping on a spillage and being told by the Duty Manager to be more careful (!!) and having to visit reception to have the room key reset at regular intervals. Overall, I can honestly say we will never forget our truly memorable stay at the Buchanan Arms and would recommend it to anyone with a sense of adventure and a laid back attitude to service or accurate food orders. We won't be back, but I imagine we'll relive the weekend many times over the coming years.

    3
    « Slightly disappointed but would come back »

    This is our second time here, our opinion is just the same, okay for the cost! We stayed two nights in different rooms due to our party size. My parents room was lovely and a nice size, I would say a superior room, ours was smaller but still comfortable. Few things that let it down: Evening meal was not the best quality, starter "Brie Wedges", we got one Brie Wedge with a small amount of salad, not worth the money but tasted nice, can't really go wrong with frying a Brie Wedge, main was pasta which was over cooked and very stodgy, pudding was sold to us as a white chocolate mousse, we were given cranochan! Breakfast was okay, good selection however most of the "cooked" breakfast selection was cold, also had to ask for a spoon to serve the scrambled egg, waitress then took serving spoon from the "Kellogs Frosty" bowl (which was covered in sugar from the Frostys) and put it in the scrambled egg whilst shrugging her shoulders! Bar service was minimal, guests had to go in search of someone to get served. Leisure centre was lovely, attendant was very professional and looked after us and the area, showers were freezing and would suggest using your bedroom shower instead. In all honesty we would come back here, rooms are clean & adequate, leisure facilities are excellent, the area is beautiful and there are some lovely restraunts in Drymen too, we were told the hotel had gone threw quite a few duty managers in the last year so hopefully our next trip will be improved once management is in place.

    5
    « LOVELY PLACE TO STAY IN THE HEART OF SCOTLAND »

    we had alovely new year ,fabulous stay as always great food great staff so friendly,cant wait to go back.lots of places to visit lovely walks .not far from balloc you can visit the shores..nearby is house of darrak great shopping for ladies

    5
    « Varied opinion »

    The food is a bit drab but I heard a new head chef was starting so hopefully the food will improve. The room was basic but had what we needed, although the window ledge was filthy, my wife cleaned it herself. The check in was easy and straight forward, the lass checked us in and asked us about our journey, she was a wee smiler and informed us about where the bar, restaurant and leisure facilities were and that if we needed anything, she would be happy to help. Julie was her name I believe, she always made time for us and was there to say good morning as we went for breakfast, she was still there later at night, saying goodbye and asked if we were okay and had everything we needed, she was great and got us at checkout too, she asked if everything was okay for our visit, to which we replied it was. The cleaner was pleasant and chatting away as she cleaned the lounge area, nice lady. We did get there maintenance man to replace a light bulb for us and this was done rather quickly, he was a nice gentleman too and asked if there was anything else we needed. Overall this is a good place, some improvements needed but it's the staff that make this place what it is.

    5
    « Staff were amazing »

    I had a great stay, the blonde receptionist was great, always happy and smiling away. She was always up for a wee blather and happy to help. The room was basic, what I expected for £50 a night. The food was okay too but the staff make this place what it is. Looking forward to see the improvements.

  • 1
    « beware of best western name »

    Nobody cares....My wife and me booked to stay in here for the weekend after seeing the website. Reviews were mixed and we thought it is best western hotel, so cant be that wrong a choice. How wrong were we!!! This place is a disaster right from the time of checking in. The rooms were dirty and we had to trudge to reception twice to get soiled sheets from previous occupants changed. We had dinner which when it arrived was so poor that we had to send it back. Given its excellent location it can do wonders and we doubt we will trust the best Western name again or stay in any of their hotels. Clearly they dont care and also the owners. It shows in their rooms, staff attitude and dinner served to us. I have written to the hotel and best western and yet to receive any acknowledgement from them. The hotel itself looked like it could do well with proper management. I asked for the manager on checking out and was informed there isnt any.

    2
    « Not what it used to be !!!!!! »

    My husband and I have frequented this hotel on a number of occasions making the most of dinner,bed and breakfast 2 nights for the price of 1 night and booked through booking.com. We had nothing but praise for this hotel, food was amazing which made up for the fact the rooms are tired and need of a good update. On our last visit we were so disappointed , breakfast was good but meals were very poor with quite a few meals being sent back to the kitchen as they were so bad. The room we had was small with fungus on the wall which should never have been let out in its present state. I notice this hotel comes and goes on booking.com. 2 for 1 night not available, it would seem they only offer bed and breakfast now at a higher rate than what we paid for dinner bed and breakfast. Many of other hotels are nearby with better value for money.

    1
    « Horrible place tostay »

    At dinner We were seated and gave our order to the staff and we got my parents starter very quickly. 50 minutes later I was very hungry so I went and asked were our main course was. They told us that they were very sorry and our meals would be out in 5 minutes, they then proceed to tell us that they were waiting on the potatoes getting cooked. 1hr and 40 minutes after we put in our order we finally got our main course and my chips were burnt and cold as well as my parents potatoes. The next morning we got up and my dad needed a shower so he went for in for one and the shower had no hot water in it. Once we were ready to check out we wanted to complain about the service and the girl at the desk was only understanding as she was there the previous night but she didn't actually do anything about it. If I were you I would not stay here as it is terrible and it is honestly the worst place I have ever stayed in. Tara Louise Noon.

    1
    « Old, Shoddy, Run-Down, and Deceiptful »

    So I booked this hotel for 2 nights. The photographs on the booking website presented a rather pleasant picture. The reality was like a shoddy Travelodge. The first alarm bell was when told, at check-in - that the showers in the sauna ran hot and cold, and to be careful, as "the man" was coming back to fix. I asked if the pool was okay, and the receptionist looked to check a list - presumably that, also, is hit and miss. The first thing that struck me about the room was how sparse it was - I have added pictures of what the website says you are getting, and what you really get. The summary would be: Website: A table at the window. A chair in the corner. 2 bedside lamps. Reality: No Table. No Chair. 1 big, stupid, reading light on one side - nothing on the other. There was one mirror in the room - at chest height, and hanging on by a thread. The little passageway from room to bathroom had holes in the wall, and, where there used to a wardrobe I presume, a basic wooden clothes hanger. There was 1 bottle of shower gel at the bath - cap already half-screwed off, and 1 bar of soap - not wrapped in paper, or anything. Made me think they were left from the previous incumbent. I mentioned all of this at the start of the second day, and reception seemed surprised by our scarcity of furniture. She then offered a new room. I said yes. She then disappeared, and ran about for 10 minutes, at which point (not knowing what the heck she was actually doing) I left. On my return, nothing had changed, and the room had not been serviced. I included deceiptful in the subject heading, as I believe this hotel breaches the trade description act by portraying their rooms in a manner that is not in keeping with what you will experience. You can judge that for yourself with the photographs I have added.

    2
    « Better than expected »

    We stayed for 2 on a D B B deal and after reading some bad reviews we were apprehensive in going there but better than expected . The rooms were ok but had to ask for a heater as heating didn't work in our rooms no problems and room heated up quickly . Pool was warm ,sauna ,steam room and jacuzzi were all ok and corridors were all warm walking through hotel. Meals choice was very limited but ok . Service in restaurant was very slow first night better second night . Staff could do with being retrained .

    1
    « Worst/service-food-bill »

    This is honestly the worst place I have ever visited for a bar lunch in my life. Service was dreadfully slow to non existent. Food was unappetising both to look at and to taste. Two cheeseburgers were ordered- they arrived with a handful of chips with the burger buns the wrong way up - no salad to garnish (camouflage the taste) the dish. The soup was ok but given that it took half an hour to receive our food when there was no-one else dining was hard to believe. Burgers were just under a tenner each and the soup was under a fiver yet the bill came to over £30. Didn't even quibble with the clueless waitress as this review will have more effect than complaining on site. In short, if your looking for a nice pub lunch keep on driving...

    4
    « Overnight Break »

    Fantastic Overnight Break at The Buchanan Arms Hotel, Staff very friendly, accommodated my family, food lovely from afternoon cream tea to dinner in the restaurant. House wine was tasty very good pricing, very reasonable, lovely village. would recommend highly.

    3
    « Hard Review To Write...Changes and so far not for the better »

    If you read my previous reviews of Here, you'll know how much we love this place and are regular return visitors. Change is always difficult and I've tried to be fair but we definitely didn't enjoy our stay as much this time. We arrived through very difficult driving conditions and deep snow to an untreated car park or entrance at 2.40pm. While waiting at reception, we could hear very loud staff conversations in the back and a lady in jacket and hat came out the door, saw us and shouted back in "there's somebody out here" and kept walking, no acknowledgement to us at all. Another lady came out and when we said we were here to check in, she sharply told us check in was at 3. Fair enough, but never happened before and no guidance 're waiting in bar/lounge Tec- just left to it. We were happy with our room, same one we always ask for and really nice, clean and very cosy/warm. We didn't use leisure facilities this time due to the warning notice on reception about problems with shower temperature fluctuations and a few weeks before work would remedy - not a chance I wanted to take in -4 °. Sitting in the lounge, all I could hear was other people moaning about rooms etc and thought they were being harsh. Lovely lunch and drinks in the lounge and when we went for dinner (5 mins earlier than our booking) our greeting was "We thought you weren't going to show up". The table had an A4 typed menu on plain paper and had only 4 choices of mains. Steak, chicken, beefburger or Mac cheese. Very, very basic but we made our choices. Unfortunately this was the worst food I think we've ever eaten anywhere ever. My chicken wasn't cooked at the thick end, steak fatty and sauces were coloured water. The worse thing was nothing had any taste at all - everything was so bland. There were only 4 tables in (maybe weather related) but three had problems with cold/part cooked or wrong food. The staff just kept saying they would take things off the bill or in two cases claimed not to know what the dish should look like. We retreated to the lounge but due to behaviour of a group of guests (not the hotels fault and not anything we've seen here before) we just went to our room and slept. The morning was redeemed as breakfast and the 2 young boys running it were all superb. Food lovely and staff so polite and helpful, unlike at dinner where there was constant sighing and staff didn't seem happy at all. We probably will go back but only in a while once things have maybe settled down. Shame, as we'll miss it

    1
    « Tired & Disappointed! »

    I booked this night away for my partner and I for a relaxing getaway between Christmas and new year and I was disappointed from the first point to the check out. When we arrived at around 11am however as soon as I got to reception to enquire when a room would be ready I was met with a woman with the most awful attitude, who clearly thought she knew it all. Her response was ?we are really busy and check in is not until 3pm.' That's fair enough however we had requested a check in between 1-2pm so we had some lunch and waited, went back at one to be told by another lady that it should be ready at 13:30 so, again waited until then, back to reception to be told no the room wouldn't be ready until 15:00. Meanwhile the cleaning lady came up to reception and confirmed that our room had been cleaned ages ago!!! Got checked in and proceeded to head down to the pool area, it was really tired looking and needed a good lick of paint and the ceiling needed repaired. Very dark and dingy! The room we were given was directly above the car park and smoking area for people to stand outside and it was soooooo noisy. We also had rooms at either side of us with their TVs on and you could literally hear everything through the walls. I did not sleep a wink. The shower pressure went from hot to cold continually and as much as it was nice and powerful I literally had to dodge out the way to avoid being scalded. We asked if there was anywhere about we could grab dinner apart from the hotel as we were looking to go a walk that evening anyway however she didn't seem to know the area, more like she didn't want us to go anywhere else.... we were advised to book a table as it gets busy, so booked for 8pm came down early and were seated straight away however we were then left for 20 minutes before someone came up to take our order. We both ordered pate ( both still not even been offered a drink at this point) the pate arrived and I can only describe this thing as dog meat. It was not soft or spreadable it crumbled into bits had massive bits of liver and mushroom in it and a taste to be desired. Most of it was left on the plate, we then ordered two steaks and waited half an hour to advised there was no steak left. This happened to several other tables that had been seated also and then advised later it wasn't a possibility. We were so angry with the situation that we got up and left to which a waitress asked if we were ok? The DM came out who was also the waitress who advised us that steak wasn't available?!?! She apologised but by this point we just wanted something to eat as it was now 9pm. A family sitting beside us had ordered food at 18:30 with small children and had still not been given their meals by this point to which the DMs resolution was to have it ordered to their room. A lovely girl who had served us at the bar and in the restaurant recommended another nice pub to get something to eat down the road. How bad is that, when your own staff are having to do that? Another table ended up asking for a takeaway menu and sat eating a Chinese takeaway in the restaurant!! I mean come on! We ended getting a beautiful steak and chips and a lovely brandy next to an open fireplace in one of the hotels down the road for actually cheaper than what the Buchanan arms were charging. The GM was in this morning and took a fair whack off our room bill and the food from last night which is a shame that they have lost out on that level of business but somethings got to change there. The girl in the pub down the road said has witnessed the hotel change hands ten times and she's only 22! Really sad to have written such a saga but I'm genuinely shocked and will not be returning.

    2
    « Revisit again after 2 years. Since change of management very disappointing »

    Paid £500 for 5 nights without breakfast for Christmas on "Last room available!" Visiting family at short notice so took it owing to past experience. Hotel very quiet and dead whilst rest of village pulsating. Breakfast menu for cold buffet offering poor service and no coissants ,only white bread couple of slices cold meat and banana. Those that had cooked breakfast complained over cooked. Do not eat at Hotel better service and food available. Sadly will no longer return as shame as had good experience in past !

  • 5
    « Fab as always »

    6 th time at this hotel. Room great. Lovely n warm. Upgraded to a king size bedroom. Bed very comfortable. Had dbb. Dinner lovely.. Breakfast was fab.. Help yourself buffet. Tea n toast also. Hotel is spotless. Staff all lovely n do their jobs great. Rooms very high standard. Leasure facilities r amazing. Steam room.. Sauna.. Jacuzzi.. And great pool. Great temperature. Loved every minute. Can't wait till out next visit. Keep up the good work guys.. Yous r doing great. Ever experienced any thing negative at this hotel. Brilliant.

    2
    « Disappointing Hotel »

    We booked this hotel as we had been about 2 years before and enjoyed our stay, how things change. We checked in just before 3 but maids trolley was in room and was still there nearly one hour later. On the ting to get in the keycard wouldn't work. I was told to put key in opposite from the arrow as they were wrongly marked it still didn't work and it had to be re-programmed. We were told only availability to book our dinner was between 6 & 7 pm. Went for dinner at 6.30 as booked to be told restaurant was closed as there was a party night on and they don't open on party nights. I said we had dinner B& B booked so eventually we were seated and given the dinner menu. The selection available was very poor, we weren't offered a wine list. I spoke to duty manager and complained that the whole thing was ruining our special weekend. We were celebrating our Ruby Wedding Anniversary. She apologised and said the ? system ? didn't show up anyone having dinner. We explained we booked directly with the hotel ( we did this in March ) it didn't seem to bother her at all. The staff in restaurant did apologise as they hadn't been told. The girl in the reception had used the day before a sheet or so we were told ? Funny if the restaurant isn't open on function nights why was it open on the Friday as I believe their was a party night on then also. Didn't want to listen to any more excuses. Breakfast - well it didn't get much better as only some of the hot breakfast was available and it took some time for it to be replenished. After breakfast went to our room at 10:15 to be locked out as were all the other guests. The rooms automatically lock at 11 am on the of departure as that's checkout time I was told and saw said the machine has been locking people out at 10am since the clocks changed, I don't understand it the receptionist said. She was the same girl who made our dinner reservation. I said we weren't due to leave until Monday. The hotel is tired, there was several bulbs out in the dining room where do I stop. I WONT BE BACK.

    5
    « The food is a joke 3 starters 3 stakes very very snake ??3 deserts £77 »

    Food is a joke and really rubish. You need to get rid of the shef or put him on cleaning duties. You need to get someone you know to order a stake. ?? and you would see it's a joke. But the staf are brill, I'll only go back for the staff, but eat elswsre. Give me my money back.

    1
    « Freezing »

    The weather was cold, but the room was freezing. There was a small radiator, which was hot, but not nearly powerful enough to heat the size of room. The bathroom had a towel rail that was heated, but again not nearly enough to warm the room. The bathroom floor was so cold, I had to stand on the bath-mat to stop my feet freezing. Breakfast was ok, but they were late bringing out the hot food, so I gave it a miss.

    5
    « Amazing Stay »

    Just spent an overnight at The Buchanan Arms Hotel, Amazing Service, very welcoming staff, went out their way for us. Lovely Hotel & looking forward to developments in the future. New Management Team with experience & great customer service which will make this hotel the place its always been. exciting for the future.

    5
    « Amazing stay »

    Just spent another amazing two night stay at this hotel , been going to this hotel for years , but can honestly say having switched management a few times this has by far been the best staff team and manager yet , couldn't have made our stay any more pleasureable, staff were all very polite and attentive , rooms were spotless, spa amazing and manager Thomas was very friendly , ensuring his guests were all looked after , if you haven't stayed here yet get booking , me and my husband are looking forward to returning again in a few weeks time .

    4
    « Don't be put off »

    Stayed at hotel on Sunday, saw lots of reviews that were very disappointing before going......however for £55 for a night with breakfast, I thought it was good value for money. Check in was smooth, staff were lovely and very helpful. Lounge and bar areas were nicely decorated and very cosy. Our room was nice, lovely big bathroom. Didn't have dinner in the hotel, but breakfast was plentiful, cooked choice and continental choice. A lot of the staff are new, but we have all been a new start and they were very nice and helpful!! Spa was nice, very quiet, sauna, steam room, jacuzzi and warm pool. We have been coipl times now and would return, if you want 5***** go pay for a five star!!

    4
    « Nice »

    Nice setting, nice surroundings, nice hotel, nice staff, nice room, nice breakfast. A really nice place, we had a very nice time. First time in this part of the world, we would go back and we would stay here again. Nice.

    2
    « Potential for a lovely hotel, but terrible! »

    The Buchanan Arms has the size and facilities to be a lovely weekend getaway hotel, yet every part of the stay left us disappointed. We arrived on Friday evening and decided to eat in the restaurant. The service was terribly slow, disorganised and the output was clearly microwaved dishes. There was a lack of hot water in the morning (confirmed with several other rooms) Plenty of other hotels nearby, try one of them!

    1
    « Really Disappointing »

    We re-visited this hotel after visiting a couple of years ago for our anniversary. We booked through the central booking office and the lady we spoke with was really lovely and helpful,she suggested that we mention to the hotel that it was our wedding anniversary and as the hotel was fairly quiet we may get an upgrade in room. When we entered the hotel we were both looking forward to our stay. Our first contact was with a very surly faced lady on reception,who looked put out to be checking us in,We did mention the upgrade and was told unless we paid for the upgrade then no it was not possible,Ok no problem lets just check in then,she gave us our key card and we proceeded to our room,luckily my husband was the first one who entered the room to find a man already in there much to hi sand our surprise. I went back to reception and the lady did apologise but when the hotel was not busy how the heck can you mess the rooms up?? anyway we proceeded to our next room upstairs,very basic and really could do with upgrading but clean and ok. We went down to the restaurant for dinner and was shown to our table,the lady waiting on us was lovely run off her feet but really pleasant.We ordered a bottle of wine and a jug of water,it took over 30 mins for this to come,the waitress had to chase it up.I ordered Stew and dumplings and my husband sausage and mash,we were going to have the salmon but the smell from te ladies beside me was just awful. Our meal eventually turned up and what a massive disappointment,My stew was literally like a bowl of soup with 3 tiny dumplings that were uncooked and just awful,warm on the outside of the bowl and cold on the inside,i am guessing it had been in a microwave for a couple of minutes,no potatoes just a few carrots and a few pieces of meat for £12.95,i had to ask the waitress for a slice of bread as it really was not a main course.My husbands sausage and mash was ok but again for the price was ridiculous.We both ate up as we were starving after travelling for over 5 hours. The next morning on checkout i said to mu husband i was going to mention the dreadful meal to the receptionist,again it was the same lady,she said shall i get you someone???Ermm no you should be the one to deal with the complaint that is surely one of the reasons you are on reception dealing face to face with guests?? I told her not to bother as she said we should have mentioned it that night,Lack of customer service again. We were really disappointed with the lack of customer service we received/I would suggest whoever owns this hotel should do a mystery guest stay over and see the lack of customer service shown on reception,and also experience the dreadful food.We will never be back again!!!!

  • 2
    « Perhaps We Should Have Left Early ? »

    After 000's of honest broker TA Reviews, l find myself facing one of the most difficult reviews to write. This place has potential but at present there are just too many inconsistencies with everything and unless this new General Manager works a miracle then l foresee closure as the local competition is hotting up. We stayed in Room 1 - obviously newly refurbished, great bathroom etc but completely let down by virtually no heating. Too many excuses by staff as to what the problem was. Had to resort to 2 fan heaters and this is the end of Nov with snow !!!! Restaurant needs a complete shake up - food only average, same menu all week for dinner, if your lucky. Some diners failed to have their main meal orders completed due to lack of availability of their dishes. Could understand this if the 20+ tables had been full but each evening we saw no more than 6-7 diners.....where were all the other guests. There seems to be no stable personnel working here, each day there were different staff at reception, the bar, the restaurant and not all of them were competent in what they were doing... no wonder there were too many inconsistencies in service, standards and viable excuses no one seemed to have a handle on anything. The place is generally tired, you know things are not 100% when you see buckets in reception collecting water coming through the ceiling!! This is the 2nd Best Western experience this year, the other being in Rotorua, NZ and sorry to say that was worse. Shall not stay at another unless someone else is paying!!! Good luck BW Buchanan Arms, you will certainly need it

    2
    « Disappointing stay »

    Disappointing stay with a group of colleagues. A tired hotel desperately in need of investment, a complete makeover and new management. Staff were pleasant but not very organised. Wouldn't recommend eating here ... breakfast and lunch weren't up to much. Seemed to be a problem with the heating, so it was mostly a cold and uncomfortable visit. Sad that what would have once been a decent hotel has been allowed to decline and that this is the poor standard of accommodation and service that is offered to visitors to Scotland. Wouldn't go back.

    3
    « Not as bad as others reviewed »

    We went a despite reading poor recent reviews. There were problems I believe recently. Not when we were there for 6 days starting 12th November. There's a new local manager. He had worked hard to turn things around. Our stay was excellent. We didnt have evening meals choosing to eat elsewhere so can't comment. Breakfasts were good considering star rating. Used pool jacusi steam room facilities. Also good. Hotel has a charm that takes into account its star rating. Location is excellent to get out and about. A car is helpful. Don't know about buses. Don't expect 5 star tho. That's our second stay and we will definately return.

    1
    « Possibly The Worst Hotel Food I Have Ever Had! »

    I stayed at the Best Western Buchanan Arms in Dryman on Sunday 19 November 2017 along with around a dozen colleagues. On arrival I was met by a friendly and helpful reception team who quickly checked me into my room. I was staying in room 7 which was clean and tidy. However a little tired, but arguably pleasant enough. On trying to do some work I found that the desk lamp did not. After plugging my phone into charge I realised that it was the electric socket that did not work. Unlike many of my colleagues' rooms, my room did have heating. I was reminded of this throughout the night as the radiator clunked along like a Siberian freight train. The shower, although reminiscent of a child's watering can, was lovely and warm. My real dissatisfaction and disappointment was in the catering. In comfortable, elegant and stylish surroundings I am happy to pay premium prices for food and drinks. However this hotel is tired and barely worthy of its three star rating. A 10ml dash of lime in a Southern Comfort was an additional 65p. At £65 a litre I would have been expecting to be drinking a good Single Malt Whisky or a bottle of Dom Perignon Champagne... not lime cordial! The restaurant experience was frankly dire. We were told that they could not take our booking for dinner until 8pm although we asked for an earlier time. When we were invited through there were only 4 others in the dining room. It took almost 45 minutes for our food to arrive. It was amongst the most disappointing hotel food I have ever had. It was so bad that many of our group went looking for a chip shop afterwards. I have stayed in many hotels. On the rare occasion the service has not been up to the appropriate standards, there has always been a genuine shock and disappointment of the staff concerned. On sharing my disappointment I was instantly offered a £10 discount. My perception being that they expected complaints and this was the standard retribution. Customer satisfaction was certainly not a Best Western core value in Drymen. Scotland is a wonderful, beautiful country and we welcome many visitors from across the world. Please do not ruin your visit by choosing a poor place to stay. We have 100s of wonderful places to stay.

    1
    « Rubbish Customer Service »

    I can't comment on the quality of the hotel as I haven't stayed there - and won't be! I have been trying to book 7 rooms for 2 nights in May 2108. I have emailed them twice - no response. I rang the hotel twice, and both times was promised that someone would ring me back - no call back. I then emailed the manager to ask for an explanation - no reply. The website says, and I quote "Our contact with our customers, old and new, is the lifeline of our business. We warmly welcome all enquiries by telephone, by fax, by mail, email - or in person." This is clearly not the case. I do not have a problem if they don't want my business but it would be polite to at least tell me that. In summary - Customer service is RUBBISH!

    5
    « Fabulous relaxing weekend-hotel has great things to come!!! »

    We have just returned from 3 nights at Buchanan Arms. We have been going to this hotel for over 25 years. We hadn't been in a while as I had been overseas, therefore we booked a weekend for our anniversary at the hotel. The hotel has a new Manager Thomas who was outstanding. Always smiling, greeting guests at reception and genuinely interested in how our stay was going. Nothing was too much trouble. He has already made a fantastic impact and has lots more planned ahead. You could see his passion for providing first class customer service while providing support and leadership to his team. We checked in originally for 2 nights and wanted to extend another night. Initially there was no rooms available however Thomas worked magic and after returning from our walk he advised that a room had become available. The room was beautiful. The area surrounding the hotel is lovely, the autumn colours were stunning. Across from the hotel is a path with a short walk that takes you to amazing views of the area and you can see Loch Lomond. A short drive takes you to the Loch, also Balmaha and Balloch. The village of Drymen is only a couple of minutes walk from the hotel. The rooms we stayed in were modern and clean. It is worth noting that the building dates back to 1763, therefore you will have little things that are not perfect, there are cracks and creaks, however the hotel is offering great value for money and that should be remembered when leaving your feedback. That said I am positive that if you have any query during your stay raise it with the staff or the Manager and they will go the extra mile to try and sort it for you. The staff in the restaurant and bar were so friendly, nothing was too much trouble. You really helped make our weekend. We had a dinner, bed & breakfast deal. I recommend the smoked duck starter, it was yum!! Also the steak, chicken and salmon were wonderful. A bottle of house wine was included in our deal, I had the white and enjoyed it. It was dry and chilled. Red and rose were also available. We went to the leisure facilities, best temperature of pool I have been in-not freezing, a pleasure to use. I even got in after being in the jacuzzi which was lovely and hot. If you are looking for a relaxing break then I recommend this hotel. Thomas and the team are working hard to make this great hotel an awesome one!! We had an amazing time-thanks so much.

    2
    « Faded glory »

    This hotel should be so much better. It's location is perfect for The Trossachs and Loch Lomond and is within easy reach of Glasgow. We arrived at 6pm to an empty reception. We could hear a person in the back room on a personal call and our coughs, taps and calls were ignored. When the call ended and the person came to "welcome" us the best that I can say is that they didn't throw the room cards at us. The room matched the welcome, cold, dark and faded. The bathroom door would not shut unless it was bolted and the bit of carpet that sits under that door was not vacuumed throughout my stay. There was a body wash and a shampoo on the bath when I arrived. Foolishly I used them, they were not replaced. I did not realise that I was only allowed one and would have been more frugal had I known. On a similar note, I had a hot chocolate on the first night and, despite a request, never got another. I did wonder why we had afternoon tea provided on our try. Most places give breakfast, but dare to be different the Buchanan Arms. We had booked dinner but told by our friendly receptionist that we would have to wait until 8pm as other guests earlier spots. When we did go in there were only ten other guests in there including a party of six so cannot see why we had to wait until then. The menu is unimaginative although there are supposed to be daily specials. I write supposed to be as on two of the four nights there were no specials, on one night no soup available (there were eleven guests in that night) and on two nights no risotto. The temptation to suggest a visit to the local shop to buy Arborio rice was resisted. May I suggest that a member of the waiting staff walking around with a thick scarf round their neck does not look good. We experience drink orders being forgotten and long waits for our food. Heaven help any guests if the restaurant gets busy. A new manager started whilst we were staying. We noticed the difference in attitude by the staff but he has an uphill struggle to get the necessary change. The hotel needs money spending on decorating and staff who care about their job and their guests. I really hope that this happens. I will return next year to find out if it has.

    4
    « Delightful Stay »

    The hotel was really good with an olde world type of feeling about it. The staff all looked after us from reception right through to checking out. Nadia and all the staff are so nice, as is the food. We were walking part of the West highland Way and it was such a good base right in the heart of Drymen. We were given room 37 that was great. Will be back. Thanks

    1
    « Awful!!!! »

    I booked an overnight stay in a triple room for my birthday for me and my 2 friends. I'd been before and LOVED it so couldn't wait to go back. A deal came up on a website where we could have an overnight stay with breakfast, £20 towards dinner and a bottle of wine on arrival for £34.50 each. Sounded amazing so I booked right away. However.... On arrival, the receptionist couldn't find us a room. She told us to sit and wait in the lounge. She finally directed us to room 31. The first thing we noticed in the room corridor was the awful smell....we opened room door and it was one king size bed! NOT what I booked! I went back down to reception , complained about the smell and another girl said it was disinfectant. It was NOT disinfectant...more like rotten eggs! Receptionist started going through rooms where people hadn't arrived yet! I was finally given the key to room 39 which I was told was a family room and the best in the hotel. The room was lovely but we had to get 2 single beds put in. We went to book dinner and could only get 8.30 as hotel was so busy. I feel I should have been advised to book dinner in advance. Anyway, we went down but were shown into the breakfast area as dining room was apparently full...we saw empty tables. Atmosphere in breakfast room was not as nice. We got our starters at 9pm but waited til nearer 10 for our mains. My friend ordered a garlic butter sauce which she poured all over her (dried up) butterfly chicken. However it was awful...like someone had melted butter in a microwave and poured garlic salt over. She therefore had to re-order and waited til 10.30! We therefore finished at 10.50 by which time it was too late to go outside for music entertainment in a local pub. It was my birthday celebration so I wasn't happy about this at all. Next morning after breakfast (scrambled eggs were grey and people were complaining about dirty crockery), we tried to get back into our room for our bags to check out, but the keycard wouldn't work! I went to reception to find a long queue of people with the same problem...the receptionist said it was probably because the clocks had gone back! What??!! Also, we asked for a brandy glass in the bar the previous night...they didn't have any. We asked for Irish coffee and were told they'd no cream!!! Absolute shambles! We also heard that some people had been sent to another hotel cos of overbooking. This is an absolute disgrace! I am so disappointed that the standards in this hotel have dropped so much. I had been telling everyone how good it was before I went. Now however, I am certainly NOT extolling its virtues!

    2
    « Very disappointing stay »

    I recently had a four night stay in this hotel. Whilst a few of the staff attempted to be helpful others were very unhelpful. The staffing levels were inadequate and many of the staff seemed disaffected. My room was adequate although the general maintenance was poor with mould on some of the windows and peeling paint. The bathroom was satisfactory and there was plenty of hot water. Initially the television didn't work and when I reported it I was advised that there had been a problem with all the TVs in the hotel for the last few days. Someone came and fixed it but I wondered why they hadn't taken the trouble to resolve it earlier if they knew about it. The cleaning in the room was generally poor. There was a terrible smell in the corridor outside my room and when I reported this I was told there was a leaking drain which they unable to fix. The wait to get a drink at the bar was unacceptable as there did not appear to be any dedicated bar staff. The service in the restaurant was terrible and even having booked a table for 5 at 8 pm we were eventually given a table for 4 one hour later. One evening 4 residents appeared for dinner at 8.45 pm but were turned away as the kitchen had closed despite the fact it was advertised that dinner was served until 9 pm. The standard of the food was variable and on some occasions the choices were very limited.

  • 4
    « Enjoyable overnight stay »

    Recently stayed at the hotel for my 50th birthday; we had a great time, the staff were friendly and helpful, rooms were good size and clean, the Salmon Leap restaurant was fantastic and the lounge area very relaxing. We definitely look forward to another stay at the hotel.

    1
    « Wedding party »

    Booked this hotel for my brothers wedding. My brother and his new wife also along with serval other family members, friends and bridal party. Prior to arrival serval of us had called to ask about early check in, in order to get dressed and ready for wedding. We had been told to call back as they where unsure of what rooms they would have available. We called the day before and they where still unable to help or tell us if we could check in early or even have access to a temporary room to get changed. On arrival to the hotel another wedding guest was trying to check in early in order to get ready for wedding. The receptionist was very unprofessional and unhelpful with her tone. She told the guest he could get changed in the gents toilets. Furthermore the receptionist assured us she would pass on the information to the night receptionist that all of us where at the wedding and would be late check ins. Arriving at the hotel after wedding night receptionist said at handover we had been marked as ? no shows' and hadn't been passed on any information about us being at a wedding. Thankfully they hadn't given our rooms away which could of happened. The staff where very unhelpful or professional. The receptionist we spoke to in the morning was unwilling to pass on the complaint to the manager. Which has resulted in my brother sending an email. There where several unhappy customers with the service of hotel complaining in the morning some wedding guests and some not. They definitely need to train their staff on basic manners and customer service. Very poor service.

    1
    « Has went downhill ! »

    Had booked this hotel via .myhotelbreak.com for myself and my husband, and when we arrived were told they had no booking for us and that .myhotelbreak.com must have forgotten to send confirmation but they we see what they could do, they then handed us a key and said they would have to get room ready, fair enough we thought however we sat watching others check in and go directly to rooms for over an hour it was at this time we noticed others sitting with cases like ourselves only to find out they were in the exact same position no room booked and they had been there for over 2 hours 'waiting for a room to be cleaned'. By then alarm bells were ringing so I phoned .myhotelbreak.com and spoke to Holly directly who sent me the confirmation email and phoned hotel for them to say' oh we do have the booking.' certainly not what we or any other couple where told. Anyway after over an hour sitting my husband asked 'will room be ready soon' for reception to say 'yes they are ready' What! so no one could tell us or anyone else this. We preceded down to basement level (they put us all there) and no amount of bleach or air fresheners could cover the smell of dampness. Returning to the reception I asked to be moved.... they did show us another room which had leather pealed of chairs rickety windows and no way to hold the two single together because catch was broken (we booked a double) As I went back to inform husband of my worries... my worries were increased by the queue of people at reception complaining.... no hot water, broken light fitments... TV not working... no heating (they offered one couple a blow heater). It was like a scene from Fawlty Towers.... Stayed here a year ago and certainly was not like this..... How could this fall in standards occur in one year? We decided at this point there was no way we were staying here, and Holly at .myhotelbreak.com arranged another hotel nearby and a world of difference... would we stay here again.. short answer is No.

    3
    « Nice but needs maintenance & customer service skills updating »

    Prior to arriving at hotel, I tried to book a table in the restaurant for dinner and it took a few days - had a problem getting through but eventually did on 3rd day! On arrival, we were greeted well and facilities etc were explained to us. On our way to our room we could see that the hotel was needing some decor and maintenance as the fire door was sticking and there were bits of decor not looking great! In our room the curtains were hanging off the rail and ;eft a big gap, I managed to use a hair clip to keep them together and hold the bits up onto the pelmet. There were various bits of decor issues in the room too but the bathroom was the best feature as it had been recently decorated and had a blind that closed! The only issue was the shower went hot and cold all the time. Dinner and breakfast was nice, however the staff clearly hadn't had any proper waitress training and one in particular, seemed to be really stressed but the restaurant only had 5 tables of people. I didn't use the leisure facilities so I couldn't comment on those. A little bit of customer service training, maintenance and some proper management should sort these issues out as it wasn't a bad hotel, just needing some improvements.

    4
    « Lovely hotel with bonus of swimming pool and jacuzzi »

    Two nights of a wonderful stay.. I read other reviews RE midgies on curtains.. Your in Scotland..it's the local bug! Room was lovely I think on booking though you'll have to specify double bed as we had a twin. However had butterfly chicken for dinner yummy! Tottie scones bit tough though at breakfast but well organised staff. Even the cleaners in the wee pink tunics bent over backwards for us. There was a wedding on and we were warned about noise but dj didn't show so couldn't comment on noise we would've joined in anyway. Barman is a character. Made everyone smile. Plenty of shampoo etc in toilet amazing view of back of hotel room 12. Our room wasn't ready till 2 so if you are booking in I would check to see what time it will be ready for you. We just went to the bar and had lunch soup n sandwich lovely. Pool amazing it was very quiet so we made most of steam room and jacuzzi. Towels are provided and gym looks well equipped. Will Def be back here to stay. Lovely hotel and lovely quaint wee village

    5
    « Lovely relaxing overnight stay »

    Myself and my boyfriend Stayed here as part of a myhotelbreak.com cheap deal ,,,, what a find , from start to finish we were surprisingly delighted with this hotel (as we had read the poor reviews on here and were quite worried as we arrived) The hotel itself is well furnished and decorated throughout , all of the staff were really helpful , our room was upgraded free of charge to the honeymoon room , it was stunning, the food at the evening meal was typical pub grub and reasonably priced, breakfast in the morning was plentiful and hot buffet style. On checking out we visited the pool and spa for a few hours , again this was very well finished and relaxing. All in all for what we paid id say we got a real bargain and we would definitely return .

    3
    « Nice Hotel , But !!!!! »

    Just back from this hotel and it is a nice Hotel, room was lovely although a fair walk from reception, dinner was lovely but breakfast was terrible, everything was dried up and hard. The scrambled egg was the worst I have ever seen and where were the fried eggs !!! All we could eat were the sausages and toast, check your bill when leaving as I was being overcharged £47.00 when leaving, the receptionist asked if maybe we had more to eat than we thought !!!!!

    4
    « Popped in to use the pool »

    We popped by to use the swimming pool as we're staying nearby at Arnprior. Didn't chance a meal due to reviews! £5 each for a swim pass which we thought was quite reasonable. Changing rooms were clean & tidy - no option of a baby change facility so if you've a young baby you'll have to change on your knee or attempt it on the seats. Pool was warm & has steps into the shallow end. Some floats / pool noodles available. Towels provided. Jacuzzi by the side of the pool also. Kids enjoyed it & we'd go back next time we're in the area.

    4
    « Great bed for a good nights sleep »

    This is a great base for discovering the East side of Loch Lomond, including The Trossachs and Loch Lomond shores. The dinner was lovely and the bed was so comfortable. Great powerful shower to freshen up in the morning. Also has a leisure pool and facilities. The one downside which stopped me giving a 5 rating was the cooked breakfast was rather dry and uninspiring. Closer attention should be given to this or opt for a cooked to order breakfast as this was the only let down.

    3
    « Oh no it's getting worse »

    Ok it's October and just been again ..where to start . Well our room well being clean the carpet really needed a wash full of stains (room7) waited 50 mins the first night for our dinner the staff are all really nice it's the management that still need training they are not training staff but expect them to just "do it" not nice at all.pool closed for planned maintenance not informed when booking also steam room been closed for a good while again not informed when booking .. the WiFi is getting worse as well even in the lounge the signal drops regularly.. it's still the same issue with menu not a great choice.. I know it's privately owned but I even emailed best western head office but their hands are tied too. It's still a nice hotel but all the same issues are here and a few new ones .. stay tuned to February may give it one more try see what happens

  • 3
    « Wedding Visit »

    My wife and I visited on the 14th of August for a wedding. Staff were lovely all evening and the wedding was excellent fun. But my only issue is that at a rate of £100 per night (I assume it's hiked up due to being a wedding as it was only £80 when we looked online) the room was incredibly modest, loud and had 0 toiletries included. I am aware of other issues that happened during the evening but they are not mines to comment on.

    1
    « No heating led to trouser meltdown »

    The radiator was not working in my room and after being told it was coming on I was supplied with a fan heater when the heating did not actually come on. The fan heater did not work and so another one was supplied. The second heater worked for about 3 minutes but then blew the lights in 3 rooms. The staff scrabbled around trying to restore power, firstly seeming unsure of the RCDs location and then struggling to find a key to access it. The power was out for about 30 minutes and on retrying the heater it blew again and after restoring the power a second time, the fan heater was removed and I was told that the heating problem would be fixed the next day. It wasn't fixed but a fan heater in another socket worked. I really wanted a radiator to dry damp clothes on following a wet day in the hills and I was offered to have clothing tumble dried. From this tumble drying 3 items of clothing came back smelling of food and the 4th - a pair of trousers came back melted with hundreds of holes in them. These items of clothing had been fine in my home tumble dryer. No offer of restitution was made. The room I was in - number 44 - was cold, had a loose toilet seat and a lower bedsheet that was not as clean as it should have been. The newspaper I ordered was not provided until when reminded one was provided later in the day. The lunches I ordered were close to the specification requested but had to be put right on both days. Items of food were missing and an explicit request for an apple resulted in an orange. Meal service was slow: nearly an hour to receive a starter on the first night. Wifi was poor. I was told that bags would be taken to the room but there were not. Staff seemed to want to please and be friendly but failed to deliver.

    3
    « 2nd time here »

    This is my 2nd time here still a nice comfy hotel you have to have a good sence of direction though it's like a hamsters cage rooms are all over the place up & downleft & rights good job they have numbers on the stairs, food was quite good but could do with a bigger selection on the menu.

    5
    « Amazing Hotel »

    This was our first visit to this hotel and we will definitely be back. Check-in was fast with very friendly staff who gave us all the information on the hotel and even booked our table for dinner. Our room was fantastic massive bed, tv and even a 2 seater leather sofa, bathroom very modern and looked brand new our view was lovely just trees very private and not overlooked. We went to the restaurant for dinner and all I can say the food was amazing massive portions and the staff were so helpful and friendly couldn't finish our wine or chessboard so the waitress told us we could take it back to our room. We used the leisure facilities in the morning which like everything else in the hotel was amazing. We got breakfast delivered to our room which was yet again amazing. We had a wonderful stay in a great hotel with fantastic staff and can't wait to go back.

    5
    « Nice hotel with great gym and pool area »

    The gym and pool area facilities were better than I imagined. The room was clean and spacious with a clean bathroom and good shower. Bar service was on the slow side but I reckon that is because staff were tied up with a large wedding party. Breakfast was very nice but of of my group did not get his until the rest of us had finished which was a bit rubbish. Would happily return.

    2
    « Very hit and miss »

    Arrived on a Saturday evening (wedding reception in progress) and there was a distinct lack of staff for the non wedding guests. One barman also doing all the clearing up. A leisurely start and an average breakfast which was Luke warm with eggs which looked like they had been poached the previous evening. We were part of a large event for the whole week and the overall impression is that the amazing Nadia needs promotion to a staff training position. She and the night porter who sorted out a nightmare breakfast serving where 6 of our group left the hotel with no breakfast to find food elsewhere after a 50 minute wait. This was not repeated. Evening meals were sometimes ok but portion size was mediocre at times. The room I had was clean but the hotel needs a full refurb. I was unlucky enough to go in to the kitchen entrance and was pretty disgusted at the state of the entrance. I stayed at the Rob Roy at Aberfoyle a few weeks earlier and despite the large size of that place the staff were excellent. Please let Nadia cick this place back to better than poor for the service it provides and please employ a chef and throw out the food blander... Sadly I would not stay here again unless reviews change

    4
    « Nice hotel. Friendly atmosphere »

    Very nice hotel with well appointed rooms and was run by friendly and attentive staff. Rooms were comfortable and the food was nice too. Pool and spa downstairs was clean and relaxing. They seemed however a little short staffed during my visit and service was a little slow. The staff that were there did a great job under pressure.

    4
    « Such friendly people »

    I have just spent a weekend in Dryman for my Son and Daughter in Law wedding. The wedding reception was held at the Hotel and the wedding in a little church in Dryman. Now some of the reviews I have read about the hotel are not fabulous. So here is my experience, We all live in the south of England and used various modes of transport to Arrive in Dryman. On arrival at around 8pm on friday night we had a nice welcome from reception and given our room key. The hotel is quite big our room was very generous even with the sofa pulled out to a bed to accommodate my Mum, the room was huge. Our bed was queen Anne size and very comfortable.The room was clean and well decorated. Tea and coffee facilities with shortbread biscuits. We like tea so reception stocked us extra so we didn't run out. After that we went to the hotel restaurant for dinner. The food was very nice with a god selection. I had all 3 courses, starter Haggis Balls, main Chicken Strogonof and dessert Apple crumble. All very nice and well presented. I was at this point we met Nadia. Our waitress. She was very efficient and took care of us very well. The rest of the family all went of to one of the village pubs, we were a bit tired after our journey we opted to stay in the hotel. We relaxed in the huge lounge area and had drinks from the little pub style bar in the hotel. The barman was very helpful and friendly, advising us of different whiskies and recommend different ones with different tastes. After a couple we retired to a good nights sleep. Wedding morning we got up for breakfast, again Nadia was there, they were 3 people down which only left 3 to serve everyone. I have to say it did go seriously wrong, for many people not enough waiters/ waitresses. But my hat goes of to Nadia, she worked like a trojan to try to keep everyone happy, tried to ease the more irate customers with humble apology. It wasn't her fault but she handled every situation brilliantly. She worked all day and was also waiting on us at the wedding reception later in the day and also on the bar later in the evening, I couldn't believe it,I then noticed her name badge and she was only an assistant - unbelievable. Anyway, the wedding reception from the hotel point of view - This went off brilliantly, The food was lovely - the waiting staff had 120 people to serve, they managed perfectly, could not have been done any more efficiently. The Master of ceremony had everything totally under control, she announced the speeches, made sure all her staff were on the ball at the relevant tables they served. A big thank you to her for her perfect timing and organisation. It the little things that go unnoticed that make the reception run so smoothly. Everyone had a great time. everyone went to bed very late. very exhausted. Got up early for breakfast just incase we had a repeat performance of the previous morning. How wrong we were. Nadia was there again - does this girl sleep or have time off. She had come in early to prep the breakfast so that everything went smoothly, it did, we had our breakfast which were very nice - there were the normal items cereals juices toast jams marmalades, cold meat croissants. then the full breakfast, including black pudding and haggis. Also there was various other things on the breakfast menu like porridge and other hot foods. good range of options overall. All in all, I would say a good experience, it could have failed had Nadia not been so efficient -That girl deserves a promotion or pay rise. The whole weekend experience went well, the reception was handled very professionally. Its not 5 star but good enough to earn a very good from me. I don't like bad service when i go on any holiday break. I would say apart from one breakfast hiccup we had great service and everyone was very friendly. My only disappointment was that I forgot to pack my swimmers as the pool facility looked excellent, very large pool with hot tub type of thing on the side and also a Spa facility, I was gutted but probably didn't have time to enjoy it anyway being Father of the Groom.

    1
    « Car crash come faulty towers »

    We stayed here with a bus company renounced for choosing good hotels with great food on offer. Our stay was over a five day period. Our hotel room was no. 52 on arrival there were one king size and 2 single camp beds in the room. One pushed up against the wardrobe unable to open wardrobe doors. the other put along side the the main bed not able to get in the bed or get to tea tray. No bedside table as not enough room. In the bathroom was an occasional round table shoved between towel rail and the bath. Body hair on window sill on arrival still their on leaving On moving one of the beds litter was underneath it. Dust was on the bedside lamp and top of the headboard. Carpet disgusting. Overall standard of room very poor. The one window we could open revealing a rotten outside sill. Needs a complete refurbishment. Breakfast became a joke. Total confusion. Staff untrained. Food cold. Except for the amazing Nadia. A bright star among a shower of staff that couldn't smile or converse with customers. Evening meals consisted of poor standard of food. Total lack of imagination on behalf of the chef er sorry cook. . . . Food very poor. . I could go on spa steam room seats cracked sauna out of action on arrival still broken on leaving. Showered run cold after 30 seconds. That's all of them. Etc. Etc. Don't stay at this hotel. You deserve better. Overall rating half of one star.

    5
    « Buchanan Arms Hotel »

    Lovely birthday overnight with family and friends. Meal was lovely, prices were reasonable and pool facilities were perfect. Comfortable, clean and bright rooms. Excellent staff, catered for birthday celebrations and all seated together for dinner. Self service breakfast was superb.

  • 2
    « What a shame »

    We stayed one night on the West Highland Way & were really looking forward to relaxing in the leisure facilities. Steam room & sauna out of order & the hot tub being refilled & heated so not usable! Staff disinterested & failed to tell us you need an old pound coin to use the lockers! Bedrooms are tired & dated but we did sleep well. Breakfast was ok but the staff were again disinterested & it was hard to find a table that didn't have dirty dishes on it. Such a shame as Drymen is a lovely place, but these guys seem to be reliant on the fact that there is very little competition here so I can't see things changing.

    2
    « not good at all »

    Stayed here for one night on our way up to the highlands.. The room was of a poor standard. the bed was only a small double and not of a good standard.. there were wallpaper hanging of parts of the ceiling and parts of the ceiling had missing wall paper.. there was wall paper missing of some of the walls and the chair was a mess.. didn't sleep due some sort of machinery on the roof outside our bedroom window which were noisey The breakfast was cold..The spa and sauna were our of order.. couldn;t wait to leave .. will never be staying at a best westen again

    2
    « Not great »

    Stayed for a night in the Buchanan Arms in Drymen as a young couple. The receptionist who checked us in was very pleasant. The room was ok but both the room and facilities were very dated. The thermostat on the shower must have been set at boiling which wasn't very pleasant! We very much enjoyed the pool facilities which was probably the best part of our stay. We had made reservations to have dinner at the hotel which was nice but there wasn't much choice. The service left a lot to be desired, we were made to feel secondary to the other guests who seemed to be getting a better service because we were much younger. We were never offered more drinks so I had to have my starter without and get up to ask for our order to be taken. Quite disappointing as the meal was expensive and the service didn't reflect the price. Had a good sleep but the next morning breakfast service was terrible. We had been informed breakfast was served until 10 but turned up at 9:25 to be told it finished at half 9 which I thought was rather early. The dishes were not cleared from any of the tables and we were told we could have what was left from the breakfast buffet which was quite frankly nothing. The waitress didn't even offer to check if we could order something. So I left on our long journey home with basically an empty stomach. All in all it was an Ok stay but I definitely wouldn't recommend or return.

    3
    « Very Average »

    Arrived 45 minutes early for check in and I thought the receptionist almost wasn't going to leave her seat. No welcome just "your room is not ready until 3pm" I even had to ask where the bar was where we could wait and have a drink. We ordered some food and a hot drink at the bar. The food and service at this point would prove to be the best of what we would receive during our stay. We checked in and found our room after asking many housekeeping staff en route for directions. The room was okay in terms of décor, situated at the rear of the hotel overlooking a car park. We walked along to the leisure facilities only to be disappointed to see the sauna and steam room were out of order (peak season too!) the pool was okay so just a swim it was. We went out into the village for drinks and food and thoroughly enjoyed the entertainment in the local pubs. We had a self serve breakfast, we were served tea by a member of staff. The service in this hotel leaves a lot to be desired, would neither recommend or stay again.

    4
    « Nice hotel »

    We recently stayed here with our 1 year old and where pleasantly surprised, after reading some negative reviews. Helpful and friendly staff, clean well sized rooms, and a nice swimming pool too. The food was good, both the evening meal and hot buffet breakfast where spot on Would definitely stay again

    3
    « AVERAGE, OLD hotel. »

    Me, my sister and niece stayed in the hotel on Aug. 13 this month - 2017. We came a little early (around noon) and the room was not ready, so had to leave our luggage at the hotel and began our trip to Loch Lomond. Check in time is 3 PM so we came after visiting the lake ? the hotel is about 15 KM from the lake. Parking is FREE. The hotel has NO ELEVATOR, so you'll have to carry your luggage through a number of corridors and staircases. A LOT of Fire Doors. The room was in a reasonable size but equipped with old facilities and NOT uptodate. For example, the TV screen was small in a size on Apple iPad PRO. The hotel has a nice swimming pool with a Jacuzzi beside it. WE enjoyed it very much. The overall let you with an impression of an OLD HOTEL that enjoy the glory of Best Western membership.

    1
    « Lovely location and comfortable hotel, but a complete lack of service »

    We stayed at the Buchanan Arms a week ago as a last-minute stop on a drving trip around south western Scotland. It was booked the day before our stay on Expedia, and we were greeted with friendliness upon check-in and directed to our room. The hotel is a real rabbit warren of a place - if it wasn't so pleasant, it would be the perfect setting for a horror film, given the number of corridors and staircases and twists and turns. But we found our room and settled in for a good night's sleep before waking up extremely early to try and make a ferry. We checked out just after 4am to hit the road again, and once again were treated with nothing but pleasantness at this point. I was told the "balance on the room" was £70, which I duly paid, not having the time or required level of alertness to ensure it was a legitimate charge. I assumed Expedia had charged a deposit, and this was the balance of the room that was due. Upon checking my balances a few hours later, it emerged that Expedia charged me the entire listed room rate, and this £70 charged at check-out was on top of that. No bother, maybe it's a mistake, so I immediately email the hotel's manager. Two emails have been sent now and no reply has been received, so I have no choice but to work with me credit card provider to reverse the charges. This is disappointing for me as it was a great night's sleep in a comfortable place, and it would have gotten five stars if it wasn't for this complete lack of service after being significantly overcharged. I would wholeheartedly recommend the Buchanan Arms if you are looking to stay in the area, but have your wits about you at check out, and don't expect much assistance after you've left the property.

    3
    « Just OK »

    We had a night at this hotel recently. The inside of the hotel is a pleasant surprise considering the outside, which is a bit shabby and uncared for. Check out is not till 3 pm, which seems late! Our room was small, the bed was small, and everything plain & unexciting. The bathroom was ok, but literally only 1 small bar of soap! No shampoo, shower gel! The young man working in the bar was perhaps very inexperienced. We ordered 2 smoked salmon starters which had no bread & butter with it, there was no salt & pepper and we had to ask for glasses for our soft drinks, which were served in bottles! Later on, the bar had run out of brandy! Fortunately, we did not eat dinner or breakfast at the hotel, as there were lots of alternative, (and good alternative), eating places in the village. The best part of our visit was the gym, swimming pool and jacuzzi! We had the place to ourselves, and were impressed with the facilities. I would return to this hotel for the leisure facilities! The lady on reception was very pleasant and efficient.

    4
    « Great find »

    I travel frequently and like a hotel that is comfortable and where you can relax. This hotel has it all, very friendly welcome from the receptionist, the room was excellent, food great, and all staff really friendly. On the first night of my stay the service in the resteraunt was very poor, it took 15 minutes to get a glass of wine, and 25 minutes for food, and it was clear that the young servers had little or no leader, as they tried there best. Second night was complete opposite and restored my faith, great service, organised and efficient "thank you " to the two ladies in charge, and I apologise for not getting their names a they deserve special praise. I would still recommend this hotel, despite the issue on my first night.

    4
    « It's Ok, »

    As a stop off on our way further north it was ok, the room was clean and a good size, the bed was a bit hard but ok! The gym and leisure suite were OK the sauna and steam room were small, but worked ok, jacuzzi on and off for 10 minute cycles??? Pool was warm and clean, so all ok. Restaurant was nothing special, menu looked ok, but thought we could find something more exciting in the village and we did. Service for breakfast was good, poached eggs were perfect. Good selection of hot and cold choices so no complaints. Hotel is overall clean and tidy, but getting tired! Shame that in a village that attracts a lot of tourists, the outside tables and chairs were scattered about and some turned over, no umbrellas to attract tourists, so nobody used them! The management need walk across the road turn around and take a look at the outside of this main-roadside hotel and bar. i'm sure they will then agree that its disappointing and tiered looking. there is no reason why the hanging baskets are all dead, the planters on the main entrance doorway have dead wedding flowers in them! and the numerous lovely large planters/troughs should be overflowing with colourful flowers at this time of year (like everywhere else in the village) but they are just full of dead weeds and cigarette butts.... so when people are driving by making a "first impression" choice of venue for a meal and drink in Drymen the other 3 dining venues in the village all will win hands down. This flower problem could be resolved in a day and £100 by the maintenance man or greenkeeper for the bowling green, being given a budget for some new plants and an additional job description order to keep them watered and alive! Despite these cosmetic issues "Its OK!" for a first or last transit stop on a tour of Scotland.

  • 5
    « Quirky but nice »

    This hotel has a quirky layout with a great deal of stairs even three inside the bed room lol would not recommend it if you have mobility problems unless you get a floor on ground level. Good food. Lovely swimming pool.

    4
    « Enjoyable Stay »

    Just back from an pleasant 3 night break at this hotel. Check in was quick and easy, with friendly and helpful staff. Unfortunately, due to a mix up with our booking, at check in, we were given the wrong room, resulting in our having to change rooms after the first night. This was handled in a professional manner and we were happy with the way we were compensated for the inconvenience. Both rooms we were in,were well presented, with pleasant decor and furnishings,as were the bathrooms. Take note, this is an old building and creaky floors are to be expected and the window frames could be doing with replacing. The restaurant offers a fairly limited menu, but with an additional list of daily specials there is enough variety for longer stays. Breakfast is buffet style with a typical range of hot and cold dishes plus a selection of cook to order items. Quality of the food on offer was more than acceptable. The pool and spa is impressive, with a selection of gym equipment. The pool is a reasonable size, with a spa bath and sauna and steam rooms. Overall we had a very pleasant stay and would be happy to return.

    3
    « Hotel with good leisure »

    This hotel is okay to stay in! The leisure centre is really big ( pool and fitness ). The breakfast is okay but not really great. We had a lot of problems with our door card but all in one this hotel is okay.

    5
    « Two words, "fantastic & excellent" »

    Everything was perfect and such good value for money. Staff great, room excellent, leisure facilities superb, will stay again and highly recommend. How do they do it for the price, have read other negative reviews, clearly they must have stayed at a different hotel, do yourself a favour and getting booking, you will not regret doing so.

    5
    « Really enjoyable stay »

    We stayed for one night and were well looked after. The lady serving behind the bar was a bit harassed but managed to cope. The meal at night was very nice as was the hot breakfast in the morning. The room (42) was clean as was the lovely en suite toilet. No complaints at all. The staff were all very nice and I would not hesitate to go back.

    2
    « Faulty Towers »

    We booked rooms well in advance for a special event. They mucked up the bookings and doubled booked our rooms . Rooms are small poor quality only one person on reception and big waits. There was no hot breakfasts as they had no gas??? Yet £150 for one night... will never be back.

    3
    « Pity we booked two nights »

    Spent two days at this hotel. Check in was friendly, the night manager checked us in. We were in room 10 down near garden level. Room could have done with a lot of TLC bedding clean and towels clean but that is all it had going for it.Bedside lamps shades were torn,huge cobweb between dressing table and suitcase rack, centre ceiling llight was flickering and noisy, reported to the same chap who checked us in ,he had to remove bulb as he could not fix the noise, thought it might get fixed the second day , but it did not. The bathroom was the worst part of the room, the bathroom window although was frosted had no blind ,although there had been one as the holes still there, the window was covered in paint and looked very dirty and it had a really old shower. Room 15 bathroom was just as bad as ours as my niece stayed there and she was glad she only stayed one night. However room 6 and 21 were far nicer as more relatives stayed there. Breakfast was buffet style with quite a choice plus you could order freshly cooked other food of the menu, fried eggs , kippers etc. I will not be returning to hotel.we just stayed there as attending my sons wedding in another hotel in Drymen.

    1
    « Late night »

    We'll, came back to hotel disappointed we couldn't get a drink at 12, even as residents, must have a license until 1. We won't be back! This was very disappointing we had travelled a long distance but the attitude of a member of staff wast awful, it would have taken 2 minutes to pour us a dram! WILL NEVER BE BACK!

    5
    « Lovely and relaxing »

    Lovely hotel we had stayed in a standard room which could have been done with a bit of TLC but was fine for one night, we used the pool and spa facilities was Great and very relaxing, we also ate in the restaurant food was nice but portions quite small for the money. Staff nice and helpful overall good hotel, we would return for a night again

    5
    « Fantastic staff. Went the extra mile. »

    My partner and I stayed here at the end of July for a night. Unfortunately she fell ill and the staff did their very best to look after us, bringing towels, ice and a friendly manner to our room. Everyone at this hotel bent over backwards to make our stay pleasant, with the night managers in particular leaving a very positive impression. Our room was large with a beautiful view out to the woods beyond, quiet and relaxing. If in the area I wouldn't hesitate to stay here again. Customer service as it should be. Other hotels take note.

  • 2
    « Average »

    Arrived early so unable to check in. That's fine. Only place to store our luggage meanwhile was a disused cleaning cupboard. No cameras and didn't lock, not ideal so we took stuff back to car. Bar had a rotten selection of beers and the wine was pricey given the state of the bar/conservatory area. Finally got in room having had few drinks, went to toilet to find that there was no blind on the window or frosted glass, so half of the aforementioned conservatory area had a great view of me! Complained to reception and they moved us without fuss. New room was perfect. Skipped breakfast, manager on duty upon checking out didn't even ask how our stay was... all she did was try to charge us for phone calls that were made before we even checked in to the original room never mind the new one. She waived the charge, how kind of her! Drymen is a beautiful village but next time I'd stay in a hotel on the main green. Would give only 1 star were it not for the beauty of the village and the fantastic company I was with (partner)

    4
    « No demands and no problems »

    Admittedly, we made few demands on the Buchanan Arms, and we had no problems at all. Our room was Way in the back of the hotel. It was clean and quiet and nicely arranged. Breakfast was buffet style and there was plenty of food with coffee delivered fairly promptly. The sitting/lounge area is large and lovely. We did not take advantage of the spa. We had a nice stay and we certainly consider a return.

    5
    « Special deal night away »

    Through out our stay my sister and I found the staff helpful, polite and nothing was to much trouble for them. Quirky hotel, layout is over different levels with lots of nooks and crannies which added charm to the experience. Room (twin) was very nice, spotless, beds comfortable with white linen, small seating area with table and chairs just perfect for our morning cuppa. Swimming pool, jacuzzi, steam room and sauna very hygienic and this standard was the same in the changing area. Common areas are tastefully decorated and well maintained with several different areas to relax in. Dinner was fantastic with a good menu to chose from. Breakfast unfortunately did not have much to offer me as not a lot of cooked items for a vegetarian but I was able to eat from the cold buffet. A wee poached egg would have gone down a treat. My sister was more than happy with the choice for her cooked breakfast. In conclusion a fab place for a wee night away. Well done to all the staff in front of house and behind the scene for all the hard work they do.

    4
    « another good trip »

    Good overnight stay in yet another lovely spacious spotless big room..trip ,was slightly tainted by a bad dining experience at evening dinner.poor organisation and a poor meal.not as good as last time so maybe we were expecting too much.still an enjoyable stay but meal could have been better and service improved.we always like this hotel and we will be back.hope hotel gets mealtimes organised better and improve meals.

    5
    « Pleasant staff and great stay »

    Needed a hotel to stay in near loch lomond to visit our suppliers and also visit my wifes home town. This seemed to be the best available in the area because I prefer the chain of hotels. I was a bit apprehensive about this hotel because we are very used to the luxury of Fairmont hotels with plenty of space and superior customer service and modern rooms. I was expecting because it's a old building it would be old small rooms. I was pleasantly surprised though, the room we were given was very spacious to fit our child cot. It had been refurbished with all modern fittings and was really clean. The housekeeping staff obviously didn't a great consistent job every day because it was very clean throughout. Wifi was a bit flaky at times. The reception staff were also very pleasant and welcoming. The restaurant staff for dinner were slightly new but they have to learn at some point. The food was nice and the restuarant staff gave a pleasant service despite being very new to the job. The best restaurant staff were in the morning though for breakfast. They were very accommodating because we had a 10 week old baby. We needed to place the baby out of the way to prevent a hazard to other guests but also to our baby. They accommodated us in the side room near to the food buffet which was really very good service to prevent stress to us, stress to the baby and stress to the other guests. Overall a really good stay.

    2
    « Won't be returning! »

    Stayed here after a good deal through trivago for a superior room. We had booked this as a romantic overnight for our anniversary. On arrival to hotel car parking is good however our room wasn't ready until 3pm so we sat in the bar area and had a couple of drinks which was nice. However once we checked in and got to our room it was horrendous. I have never been so disappointed. First of all the carpet was stained, the window was shattered and the worst thing was there was no blind on the bathroom window which meant whilst In toilet you were able to see people in the conservatory area - the blind for this window was obviously broken and was sitting on the window ledge but still this was unacceptable. I could not believe this was supposed to be a superior room! I immediately went to reception and was changed rooms however there was no apology etc from the receptionist - I actually found the staff to be very rude. Our next room I would still not say was of superior standard however at least this room had a blind. The room was tired and grubby looking, the chair material was ripped etc it was just horrible and the bed was so uncomfortable!!! (Still can't believe this is a superior room!) I dread to think what the standard rooms are like! Upon check out, again the reception staff were extremely rude and then stated we had extra charges on our bill for telephone charges which we didn't even use however after a 5 minute complaint about this they were removed from our bill. All I can say about this hotel is that it is a good location for drymen but I will never stay here or recommend this hotel to anyone! I will also be avoiding the best western chain. We did not use the leisure facilities or restaurant so cannot comment on these.

    5
    « Great Hotel »

    Room was spotless and roomy with a small table and chairs. The staff were friendly and the food was delicious. On the second night there was a coach party arrived but they were in a separate dining room and did not impair on the service or the food.

    5
    « Quality hotel »

    Fantastic hotel with great food, bar, and pool spa relaxation area it's the second time my wife and I have stayed here on the way up to the Highlands. Never disappoints. Exceptional room with everything one could ask for to help you relax.

    1
    « Dirty with rude staff »

    This is the worst hotel I have stayed in. Check in was awful night manager was rude they messed our rooms up. The room wow it was filthy dead bugs everywhere the bathroom still had a dirty towel hanging on the back of the door! the bed was uncomfortable with hairs on pillows. When I complained to the CEO I got palmed off and nothing has been dealt with as they just sent my complaint to the hotel who have not replied! don't waste your money we travelled all of Scotland and stayed in some beautiful and clean guest houses. I would also be weary of booking.com reviews as it looks like they post most of the good and not the negative feedback as mine has not been posted although all of the positive feedback I put on other hotels are posted! Book with caution.

    4
    « Nice Hotel »

    Spent one night here on a B&B basis only. Check in was quick and staff on reception were slick, jovial and very efficient. The hotel has a maze of corridors to get you to your room but that only adds to its charm. Had drinks in the bar area mid afternoon and again late in the evening. On both occasions the service was excellent. Had breakfast in the dining room and cannot fault either the service or the food. The wait staff were friendly and accommodating and the buffet had everything you could want to set you up for the day. Would stay here again.

  • 4
    « Just spent a couple of days here The rain was outshone by the friendliest of staff »

    The room was spacious and spotless The food barring for small blips on the first night was lovely and tasty.no complaints Local bus to beautiful Balloch with a few eaterys and local hostelry,where you can get some tasty meals

    3
    « Some good Some bad »

    spent two days here with friends from Europe. if I had spotted it was a Best Western hotel beforehand I would have given it a miss. Planes late so rang beforehand and was told last orders for the restaurant was 9pm. Got there at 8.45pm but Chef refused to accept our booking. Fortunately the lady on reception managed to get us into the Clachan Arms which was excellent. Rooms old and tired and the bed the most uncomfortable I have slept in for many years. The journey through various sections of the corridors was ''interesting'' the first section smelling strongly of urine , the second section smelling strongly of disinfectant and the third section disorientating with corridor lights flashing on and off!!!! We were booked for bed and breakfast however on the advice of other guests we spoke to we gave the breakfast a miss and went up the road to a small local cafe. But all of this we find is pretty standard for Best Western hotels. In an effort to provide constructive criticism the older lady on reception when we checked in was excellent and the bar staff were efficient and accommodating. Well positioned in the village of Drymen which is a relatively short drive to Loch Lomond.

    4
    « Very Nice Hotel »

    We stayed here just one night during a car tour through Scotland. It was a lovely hotel with real Scottish charm in the quaint little town of Drymen. We had a Superior Twin room which was very spacious and the beds were comfortable. The service was friendly. There is no lift and most rooms are only accessible by stairs but they arranged for someone to take our bags up to our room for us. We had dinner at the hotel and it was very good. Breakfast was average. We definitely recommend this hotel if you are in this area.

    4
    « Very good restaurant »

    We only had diner in the restaurant of this hotel. It was our last evening of our holiday in this region. The welcome was very friendly. The menu card was well balanced. We had a three course diner of good quality. Even our special request to have some time between the starter and the main course was fulfilled. And this was the first time during our holiday trip this year. All the others said they will do it but none actually did. We cannot review the stay in the hotel but it looked very good. We will put this hotel on our return list.

    5
    « Fantastic Stay »

    We had previously attended my Partners son's wedding at this hotel which was a fantastic day. We returned last week on a special offer which in itself was a fantastic deal. After a bit of a hiccup at check in the staff were extremely apologetic and immediately upgraded us to a fantastic room (number 39). Our deal included dinner and breakfast both of which were brilliant. We will definitely be back . Thanks to all the staff who helped us enjoy our stay... Cant fault anything ...

    1
    « Filthy and got a bug's bite »

    You step into the room and get the impression that you went 50 years back in time, The place is extremely filthy with spider webs everywhere. I got a bug bite and think that it came from the infested mattress. The telephone, lights, radiators, nothing worked. Don't waste your money.

    4
    « Pleasant stay »

    We stayed here for two nights during June, the room was nice, as was the bathroom and we had two good nights sleep! Breakfast was good with lots of choice, however on the second morning we ordered poached eggs and the kippers but only the eggs came. The majority of the staff seemed nice. The pool and gym were a nice added bonus! Location is a little far from Loch Lomond but overall a good stay for a good price.

    4
    « Lovely Time »

    My wife and I stayed here for one night and found it to a most enjoyable time. The staff are all very friendly, the room was clean and tidy so can't really complain. Plenty of nice seating areas however the wifi was poor and dependant on where you are in the hotel for signal. Food was good as was the breakfast. Will stay again for a cheeky wee night away.

    1
    « can be very noisy and overcrowded, due to wedding parties »

    According to the manager, this hotel prides itself on accommodating wedding parties .. good for the hotel, not so good for other guests who want to sleep before 2am or use the common areas and other facilities of the hotel... if you are unlucky enough to stay here during a wedding party don't expect help or sympathy from the duty manager - all you will receive is the standard line "we have a license to play live music until 1am" .. more likely, like in our case, the noise will continue well beyond 1am ... this was our 1st night on a 4-day trip to the West of Scotland .. this was a very bad start but the rest of our trip (including all our other hotels) was brilliant ... we raised the matter with managers, general manager and Best Western .. only Best Western even bothered to respond but in the end did not provide a satisfactory response .. very poor

    4
    « Day 1 stop on West Highland Way »

    This was our 1st overnight stop on our West Highland Way trek. Very pleasantly surprised as the hotel had been getting mixed reviews. We were in a very comfortable, well equipped refurbished family room with king and single beds. Modern bathroom with good shower. Good choice at buffet breakfast in the morning and tasty porridge to order.

  • 2
    « Woeful, simple standards not met »

    Stopped off on a whim with my partner and and 5yo son. Service was awful, I assume the chap serving was new to the trade. Taking out order seemed to take forever, and then 40 mins for macaroni and 2 sandwiches is pretty poor, our empty coffee cups sat on the table for almost 1hr, and still sat there when we left, the ham and mustard sandwich was void of any mustard. My sons ham sandwich was completely stale. My coke was weird, don't know what the taste was but it wasn't right. I didn't complain as I could see they had their hands full with a woman kicking off at reception. Be better guys

    4
    « Great - Nice Location too! »

    We loved this place. Similar to Shillingford Bridge in age, (but that is where the comparison ceases.) It was well maintained and clean. The bar was awesome and the staff was quite friendly. The restaurant was nice too! The bathrooms had been recently updated; they were great. The bed was comfortable and there was plenty of room for all our stuff. We enjoyed the indoor pool, sauna, steam room and hot tub. We'd stay there again!

    4
    « Great - a little off the West Highland Way »

    I stayed here on Saturday May 20, 2017 when the weather was lovely and clear and after walking on the West Highland Way. I had a nice time in a triple room shared with 2 friends. The triple room meant 3 single beds. I think the hotel was wonderful, service excellent, the only thing that I found to be negative was that for a person who was walking the West Highland Way, it was almost 1 mile off course. This is not the fault of the hotel as it has been here a lot longer than the WHW. So for any walkers, just be prepared to add 1 mile to the hotel and 1 mile back again to the path. As an American I found the layout of the hotel a little funny. It is obvious that over the decades several additions were made to add more rooms. My room was perfectly fine but I was traveling in a large group and others rooms were up and down various flights of stairs. One friend got a room where you had to walk down to sets of stairs, across a long hallway, then up more stairs, then down again. I may have the stairs a bit wrong but needless to say there is the possibility that you may have to venture up and down various flights of stairs. If you have mobility issues MAKE SURE you tell them ahead of arriving so you do not get accidentally placed all the way at the back. Finally, the modernized shower / bathroom was interesting. It had a vanity mirror and for the life of us we would not figure out how to turn the vanity lights off. The overhead light had a switch but the vanity stayed on all night. Maybe it was just us dumb Americans but it was weird. I am the type that requires compete darkness to sleep so we ended up putting a towel down around the base of the door to block the illumination. Other than that, I really liked this place and would return again.

    3
    « Good leisure facilities in Hotel »

    Thank goodness the leisure facilities are good as the weather was terrible when we stayed at the hotel & we didn't want to go out. Amy in reception was our first point of contact and I didn't appreciate being told that it was a 3pm check in (we arrived at the hotel at 2.40pm). I wonder if she's been told to say this so that we were directed to spend time + money in the bar. Yes, we were early but she didn't even say "I'll check to see if your room is ready" to us & 3 other parties who arrived at same time or slightly later than us. Not a good first impression. We had dinner at hotel and food was ok but service slow. Bedroom & bathroom were nice & clean.

    5
    « Wedding »

    Spent two nights at this hotel for family wedding and could not fault it staff are great food is realy nice room was big ,bed comfortable it was an amazing place for wedding ,wedding was held out in garden then reception in hotel it was stunning and staff so helpful we will be returning for breaks as it is very close to loch lomond and if the weather is bad they have a great pool and gym with everything in it

    5
    « Excellent Stay »

    My husband and I stayed at the Buchanan Arms Hotel on Wednesday 10th & Thursday 11th May. This was our first visit to Scotland and will definitely be returning to this hotel. I would like to say the most important part of this hotel is the staff, who were friendly and went above and beyond to ensure your stay is that little bit more special. This was more evident in the restaurant, the food was spectacular, and there was a young gentleman who had his first evening as restaurant manager, and ensured that the level of service at our table was still incredibly high whilst dealing with a restaurant full of tourists from the USA. We are definitely looking forward to returning in the future.

    5
    « Wedding! »

    Visited recently for a wedding and overnight stay. Food and drinks were good. Shout out to all the bar staff especially Andy, Lewis and Robbie for entertaining us until the early hours of the morning and making decent venoms!

    3
    « Cold »

    Been here before and it is ok but the room was freezing and it was noisy in the corridors. Breakfast was chaotic . Young staff not trained enough. Could improve it s a nice hotel. Dinner a bit basic on the weekend deal. Bar prices high.

    5
    « Pleasant overnight stay in comfortable accommodation »

    We had booked this hotel for one night prior to doing some local hill walking and we were very impressed with the value for money and quality of service/amenities. The hotel was clean, well maintained and staffed by pleasant, professional people. We had a double bedroom with en-suite, tea and coffee making facilities were provided as was a TV. The bed was very spacious and the bedding was lovely and clean. The en-suite was basic but again, very clean with a bath and over-bath shower. The facilities were very good, particularly the indoor swimming pool, which, due to the short duration of our stay was the only one we had time to use. We only ate breakfast during our 1 night stay but this was excellent with plenty of choice of both cold and hot food. Parking was plentiful in a well surfaced car park and you are in very easy walking distance of the village coffee shops, pubs, shop etc. Overall our experience at the Best Western Buchanan Arms Hotel & Leisure Club was excellent and we would not hesitate to recommend it to others.

    5
    « Wedding »

    Attended a friend's wedding stayed overnight had an amazing time the hotel was lovely room spotless clean food was delicious could not fault anything about it bar was open late basicly until last person leaves

  • 3
    « Needs some TLC »

    Booked the hotel on line on Tripadvisor recommendations, so there must be some big differences in the quality of the rooms. There is a large car park, in fact two, with three spaces for disabled badge holders closest to the front door. There are about four or five steps up to the hotel but they have a portable ramp that is in place for wheelchair users. The reception area is nice enough with a sign saying good wifi throughout the hotel - no there isn't - doors off it to the restaurant, bar, lounge which itself leads to the bedrooms. Our room was right at the back of the hotel which overlooked trees and beyond was the A811, the only wifi displayed was Buchannan and when I asked about it I was advised that it is not part of the hotel's system and they had no idea who's it was - odd. The receptionist rebooted the system 'as it should work throughout the hotel' - didn't make any difference. I was not particularly bothered as I was having a break however if you are on business then I suggest you ask for a room that does have wifi. The bedroom was a decent size, built in wardrobe with wooden sliding doors, double bed with what has to be the firmest mattress I have ever slept on, both my wife and I did not have a good nights sleep. There was a round coffee table with chairs, bedside tables with lamps, one didn't work - changed bulb and still didn't and a dresser with hair dryer and a double socket actually set in the wooden dresser - odd. Its an old hotel so the air conditioning is a window, good to get some clean air. The bathroom was very dated and scruffy, old taps, old tiles, toilet right behind the door, bath and a shower which did not really 'shower' more just like an aerated tap - dreadful, it only went straight down no direction to it at all, initially I thought the head turned to give different strengths/holes but alas no. As we were heading out we did not eat in the restaurant for dinner, we had breakfast which is buffet style (never my favourite) but you could order kippers, smoked haddock and poached egg and other 'specialities' as they put it. The poached eggs were excellent, dry and soft yolks, remnants of bacon in the tray and only bread crusts left, I had to ask for bread - staff should be keeping an eye on things. better. You eat in the restaurant area but the buffet is in the function room. Have to say it was ok for breakfast but a bit dull for a restaurant - food does get a good write up apparently. The lounge is split into two areas, inside which is dark wood, dark sofas and chairs, the sun room part is bright and airy with some multicoloured sofas and chairs. There is a small bar, which seems to double as a 'West Highland Way' baggage area, small choice of draught beer/lager/cider/Guinness as would be expected for a hotel, but no crisps or nut, apparently just sold out. There is no lift and long corridors with fire doors, I would suggest wheelchair users or those not too steady on their feet ask for a room that is not a long walk or down any stairs. Had we been staying or more than a night I would have asked to change rooms but as we were basically just sleeping there I decided not to. All the staff were polite, well presented and polite, the hotel needs some TLC, some areas and rooms are better that others and as friends said their bathroom was good. It seems to be a good stopover for the West Highland Way walkers.

    5
    « Great hotel with amazing weather »

    First time to Scotland with my partner. We decided to visit Loch Lomond. Our hotel room was clean and well maintained. The leisure club had good facilities. Staff were always on hand with any questions. Margaret on reception was very helpful in giving us directions. Did not eat in the hotel but we really enjoyed our stay. Great place to stay

    3
    « administration not the best »

    we had booked here as a present from my son and had all the paperwork with booking reference . but they had no booking (it was booked with head office ) and they had not been told so we had to wait half an hour or so until they had a room . the room was at the rear of the hotel down stairs so no good for disabled it was ok but a very tiny tv and the bathroom was very tired and in need of upgrading when you had a shower it spayed all over the window so whatever you had on was wet through the hotel itself was ok plenty of seating etc and the food was ok but a bit more expensive then we came to check out and they tried to charge me for the room after one and a hours they took our details (which they already had ) and let us go it was a bit of a debacle because they had the credit card number at head office but it was saturday and they were closed we were over 2 hours late for an appointment so not the best from the best western

    3
    « Average »

    Me and my husband stayed here to have a nice weekend away before our baby is due, it was nice to get away but aspects of the hotel was disappointing for what we paid. Our room was big and comfortable but we could hear the people above us talking, at 2am and keeping us up. This was frustrating when it's hard enough to sleep when pregnant. The food was nice but service wasn't great. Some of the staff seemed to know what they were doing but a lot need more training. It often took awhile for orders to be taken. Nice enough for a couple of nights but overly priced for the service you get.

    2
    « Disappointing »

    Weekend off Friday 6th May - The hotel is nice with a lovely clean pool however improvements can certainly be made. 1) 3 adults in one room - only two hand towels and 2 bath towels. Still no towels for the third adult before check out at 11am. Lack of attention to detail. . 2) Large tv in room no good if the room doesnt have a TV remote. Lack of attention to detail. 3) breakfast - plates are freezing cold, the food wasnt the warmest, we arrived at 9.45am breakfast is open up until 10am and there was next to nothing left. Staff werent for coming with extra food. And mind if you want a "fried egg" you need to order this in advance. Which we were not told about. - Just not acceptable when paynig £8.00 for a breakfast after paying over £120.00 for the room. 4) One person on reception when check out was at 11am, more staff needed, we waiting for 30 minutes just to check out. 5) another lady was complaining while we were waiting to check out and the manager stood with them right in front off us when the complaint was happening, not ideal embarrasing for all parties apart from the manager ? They should have been taken to a private area and not infront of other paying customers. There was no customer service skills at all, there was no empathy with the other paying customers, and they were told they dont do refunds. No offer was made to them in the slightest. They were told they should have used the leisure shower facilities if there shower didnt work. This is not the answer. Lessons to be learnt here I think. Good bars in the surrounding area and the people outwith very friendly. I would return but possibly not this hotel.

    2
    « Extremely poor service mainly due to lack of staff »

    I had previously visited this hotel back in October 2016 for a 1 night DBB deal and despite having extremely slow service at dinner I found the friendliness of the staff and quality of food worthy of a second visit. On this recent visit I booked 2 nights DBB through MyHotelbreak at a reasonable price considering it was a holiday weekend. Prior to arrival I wrote to the hotel with a few queries using the email address they advertised on facebook looking for new staff but received no response. Check in was fine and the room comfortable enough despite looking a bit tired. Dinner on first night was very nice and service was personal and cheery. I did however see various other guests complaining and moaning about the service they received. Did we just get lucky ??? There was only one young girl taking the orders and one guy covering the drinks for both the bar and the restaurant. Certainly not enough for a busy evening service. Breakfast the following morning was also of a good stardard with plenty choice. Again no issues with the service but it was on a help yourself buffet basis. I used the leisure centre and found the facilities good. Although I never used the gym there seemed to be plenty of machines available but a good few of them had out of order signs on them. We went to dinner on night 2 earlier at a less busy period and again there was only one young girl covering service on her own. She was very polite and doing her very best to get round all the tables taking orders and serving meals. 3 times she had to apologise for not taking our order yet but it really was not her fault at all. Again there was one guy covering the bar drinks and the restaurant drinks. When our order was taken the main course and drinks arrived in reasonable time and again the food was of a good standard. When our mains course plates were taken away we ordered our desserts straight away as we knew what we wanted. This is when things took a turn for the worse. By this time the young waitress was joined another woman wearing the badge "Bar Manager". Its worth noting that this person was also working at dinner on night one as well as breakfast the following morning. Long shifts !! Twice we were approached by the Bar Manager asking if we were waiting for our bill only to respond that we were still waiting for our sweets. When she approached the 3rd time we advised that we had now been waiting for a half hour and she said she would go and check what was happening in the kitchen. She did indeed head straight into the kitchen and after a few minutes came back out and went to serve another table. After 40 minutes in total of a wait we decided enough was enough and made our way to the desk to settle the bill without ever receiving our desserts. The Bar Manager then came to see us and when I mentioned that I was not happy with the shocking service, I was given a reply of "what" and a look that suggested I was talking rubbish. This infuriated me and I was then asked to continue the converation at reception. The Bar Manager then apologised and said she was not trying to be cheeky to me or make light of my disatisfaction. She said she would not charge us for the desserts (that we never got) and also removed the bottle of wine charge from the bill. I may be wrong but the hotel may have changed hands again recently and there was a guy (maybe the new owner) who would appear at meal times having a general look around. When I was complaining about the service he was sitting having his own dinner and never said a word. In general I really like the location of the hotel and Drymen is a lovely village to visit. However, the lack of investment in staff numbers and perhaps overworking the staff that they have will not turn out well for this hotel. I will visit Drymen again but I very much doubt the Buchanan Arms will be getting a 3rd chance.

    2
    « Poor »

    Was seriously disappointed at our overnight at this hotel. When we arrived we were early where the receptionist said we would not get checked in, we understood this but could not understand why other guests for a wedding were getting checked in. When we arrived back later in the afternoon there was a change of receptionist and this one was very helpful. We got our room which was up a flight of stairs and through a fire door, then you could go along the corridor through another fire door down stairs back to reception area this was great for the kids from the wedding where they were running screaming all evening. We did nothing about this till 10.30 pm and asked front desk to get them to stop after calling three times it still was going on. I finally had to go into the corridor and shout for them to stop. At front desk the next morning when checking out the first receptionist was back on duty and asked if we enjoyed our stay, where we told them no and about the problem the night before. We were blown away with the reply " you have to understand this is a function hotel and kids will be running around" even along past guest bedrooms at midnight so my conclusion is if you are booking this hotel check if there is a wedding on if there is find another hotel The room was clean although the bathroom a bit dated, the shower temperature was very erratic running hot and cold. We did have a meal in the restaurant which was nice but service was really poor having to wait for drinks,the next table actually gave up and asked for water from the jug on our table it was so bad

    4
    « Very enjoyable stay »

    Stayed overnight on a laterooms deal. Nice experience, comfortable bed. Room wasnt ready on arrival but this wasnt a problem. Tasty buffet breakfast. Service not the absolute best but again this didnot cause an issue. Easy access to Loch Lomond.

    3
    « Nice stay »

    Had a nice stay at the best western hotel...was a Wee bit of confusion to start with... But very promptly resolved thanks to staff on reception and Manageress Lisa (thanks Lisa) meals great staff all great too.. Well done to all....the whole area round about loch lomond lovely.... Will stay again

    5
    « Relaxing stay »

    Spent 3 days in this well situated hotel for exploring Loch Lomond. Welcoming professional staff. Good room, lovely comfortable bed and lashings of hot water for post walk baths. Enjoyed the bar, lounge and restaurant.

  • 4
    « Two Day stay »

    Great location if visiting Loch Lomond area. Hotel is clean, staff very helpful and friendly. Hats off to The resturants maitre d who works his socks off and was always very helpful. There is plenty of parking at the hotel and the village is no more than a ten minute walk. Service good , decor good and in all I would recommend. Castle Buchhannan Golf Club is only half a mile down the road and I can also recommend a friendly welcome at the pro shop and a very nice course. We enjoyed the visit overall.

    3
    « Comfortable and basic »

    Nice enough hotel. No frills. Room was clean and breakfast was adequate. Didn't get to use the spa facilities so can't comment on that. We just needed somewhere clean to sleep and it was okay for that. Heating in our room didn't work but we were given a little portable one when I asked them to check up on it. Wi-Fi in the rooms on the lowest floor was pretty bad and not great elsewhere either.

    3
    « Always worth a visit....Great location »

    I have been to this hotel a few times.And I aways have a nice stay with basic but very comfortable rooms. The swimming pool is great and is very well run. It really is a great wee hotel in many ways. The evening meal was just right with very quick service. It was also well priced and not too expensive. This hotel lacks atmosphere in the lounge areas and does not encourage guests to hang about. I come across this in hotels so would not be over critical. The breakfast was not great and disappointing. Self service is okay if there is someone in attendance.But unfortunately with no one there to check my breakfast it was just warm and the scrambled egg cold. I was so looking forward to a good breakfast but this hotel failed to deliver. In the whole I felt my stay was good but could have been great.

    4
    « A lovely overnight stay »

    We had a screw-up in our booking (one of several, in fact) when we booked two rooms at this hotel via Expedia. So, when we arrived, they had us down for the night before, and as no-shows. Needless to say, we were a bit panicked. The front-desk staff were very kind and gave us rooms, at the same cost of the original booking. Our rooms overlooked a lovely garden; the bathrooms were neat, modern and luxurious. All in all, very well appointed. The breakfast, though. That left a lot to be desired. The surly teenagers as wait staff didn't even deign to let us sit at a table that had cutlery. We had to get it, napkins and salt and pepper ourselves. The food was mediocre at best. We didn't use the spa facilities, although we dis speak to a guest who was there on a weekend away with his wife. He had been loading up their car, and she was enjoying a last swim. So that says something. Despite the poor breakfast (food and service), we would stay again.

    2
    « Poor standards and no staff training »

    Public area is very dated and cheaply furnished. Plastic flowers on tables and fake wood burner in fireplace. Bedroom ok, but worst bed ever. You will be aware that it is a sprung mattress as when you are lying awake trying to get comfortable you will be able to count everyone. Only ate evening meal once out of 4 night stay. Evening meal poor. Mismatched wine glasses, white wine warm, as served in an ice bucket with no water in so bottle sat on top of ice and as heat, not cold rises, bottle remained at room temperature. Evening meal itself not good, limited choice of menu. We both ordered roast beef and although the meat was tasty it was served with 2 rock hard potatoes + half a over cooked carrot. Only the meat was edible. We were not offered any sauces and had to ask for horseradish. Going on the standard of the main course we did not bother with dessert. Breakfast also not good. Toaster only browned one side and even though I reported this on day 1 of our 4 night stay it was still not attended to. Selection of yoghurts ok but 2 out of 4 days did not have any natural. The cooked breakfast was stone cold, also bacon so over cooked that it had solid salt crystals on top. Selection of cheese consisted of vacuumed pack of red and white cheddar type not as described on menu. Had to laugh at this stage at the description of selection of bread rolls. As all that was on offer were burger type cheap white rolls. Staff training is very poor, noticeably in bar and restaurant, we were served brandy in coke style glasses in the bar and not even they matched. No apology offered from bar man when we asked for different glasses. Gin and tonic with no lemon or lime, was told chef hadn't had time to prepare it. Only 1 young male waiter had any enthusiasm and was more attentive. Could have been so much better stay overall if staff seemed to be bothered. Must comment that standard of housekeeping was good, bed made daily also new towels.

    2
    « Basic and charged wrongly »

    Booked online yet hotel knew nothing of my booking, eventually resolved this but then was charged different amount to the online "exclusive"! Softest bed I've ever slept in and very uncomfortable Noisy, thin walls meant I could hear everything from neighbouring room. Basic and tired looking hotel but clean

    1
    « Big Disappointment »

    We have stayed at this hotel 3 times and have always had a great time our daughter got us vouchers for dinner bed and breakfast for Christmas and what a disappointment we had arrived on Sunday 2nd April allocated room 1 very small cold the bed was horrendous so small and the mattress was very hard my main concern and the reason we won't be back was the customer service was shocking sat at the bar Jack the only pleasant member of staff we came across was rushed of his feet at one point the gas went off he had to go change it and the bar manager was not happy about serving so rude no smile no eye contact then walked away while still a que very strange the bell was getting hit all the time never anyone in the bar then dinner I was so angry at the poor service I wanted to leave booked a table for 8pm it wasn't ready on time shocking service again from bar manager Lillian I think her badge said no greeting no smile would give us the menu and forget about us twice mains and dessert never got a drink then breakfast again no greeting good morning nothing the staff really need to get trained on manners totally disgusted that this was a gift and will not return we had good intentions of telling the reception in the morning but checked out and she never asked how our stay was no conversation such a shame as it used to be a great hotel.

    4
    « Pleasant stay »

    Hotel is well located for exploring the area. Hotel itself was in good order. Rooms were well appointed. Tea coffee, toiletries, hairdryers. Beds were comfortable and bedding and towels of a good quality. The pool is excellent. Hotel is flexible about access to the facilities before and after checking in and out. Food was very good as was the choice at dinner. Only small critism is that the buffet breakfast layout is dreadful with everyone congregating at the door to get hot food and make toast. The other hotel in the village has a lively pub with a good atmosphere.

    5
    « Another happy weekend visit »

    We had a lovely time again. Gorgeous food, friendly staff, lovely setting and good pool, sauna, steam room and jacuzzi facilities. Reception staff were lovely, organising a room switch to a softer mattress with no fuss at all. Much appreciated. One teeny weeny criticism was that in the lounge the cold air coming in from the conservatory did make it a bit on the chilly side and likewise in the pool areas and it's normally not like that at all. We enjoyed as much as ever though and will be back again.

    4
    « night away »

    first impressions were very good.staff went out of their way to make us welcome.We were allocated room 2 which on reflection was rather neat if you know what i mean.you could hear what was going on in the room above.The food was good with no complaints either at dinner or breakfast..would go back but would make sure I got a upgrade

  • 4
    « Lovely weekend »

    Just back from an overnight stay that we booked via myhotelbreak.com £84 per couple DBB & cream tea on check-in. Stayed back in April so knew roughly what to expect from accommodation. Room was large, a little dated, but clean and tidy with everything we needed. On my previous stay, I was attending a party night and food was very disappointing so wasn't sure what to expect in restaurant, but the quality and standard of the dishes my husband & I and our friends that we were away with was outstanding and wouldn't be out of place in a fine dining restaurant. Beautifully presented and very tasty. Book your table for dinner at point of booking hotel as does get busy. Breakfast was equally as good with large choice from hot or cold buffet. Very busy dining room in morning though. We found the young staff in dining room at dinner & breakfast to be very friendly and attentive. Drymen is great wee village with good choice of pubs for weekend away.

    5
    « fantastic night manager »

    My car broke down and I was stranded in the middle of the night.Bruce the night manager was so wonderfully helpful.He called the RAC for me, gave me coffee and a sausage roll and let me sit in the lounge while I waited 4 hours for The RAC. He was so considerate and nice and the hospitality I received was beyond compare. so, thanks very much Bruce!

    3
    « Nice setting, shame about staff »

    Was going to a full report but decided just to list the issues we had but also the good points. -booked in April by telephone but took 3 months to get email confirmation. -arrived a hour early for check in, told off for being early, not direct to bar or restaurant.(been driving for the past 4 hours to get there) -room 53 noisy over night as near kitchen then people outside window chatting. -disco left running so could not hear what the actors were saying during murder mystery act. -disco so loud during meal service could not hear other people on table or actors when they visited our table. -booked and paid for two nights bed breakfast and dinner but not on hotels system even though I had printed out confirmation email. -no internet access in room or public area. Told by staff 'it's broken'. Not told when it would be up and running. -bar staff did not know the difference between a 'bad pint' and a bitter that needed to stand -locked out of room because they had forgot we were booked for two nights (again had to show them the printed confirmation. -told our printed email confirmation was from event staff and was not a true representation of our booking! -when we checked out a day early, not asked if we enjoyed our stay, was there a problem, why were we leaving early? No customer care. -no offer of any refund. -public areas well themed. -room clean and warm with good fixtures and fittings. -after rolling her eyes the receptionist was able to find me a toothbrush. -food we tried was good but limited choice at murder mystery. We have stayed in Best Western hotel chain in America and this did not reach the standard of customer care we were a custom too. The staff at this hotel are young people with limited life skills. Would we stay there again, no. Would we recommend this hotel....... Not sure, it is up to each person to make there mind up. I except the hotel to give its bog standard answer to this report as it has done to all the other negative reports on trip advisor.

    5
    « Overnight Heaven »

    My wife and I had yet another great overnight here at the Buchanan Arms. This was our tenth visit in 4 years and have shared various special moments in our lives here: engagement, 1 year wedding anniversary to name but a few. Arrived to the usual warm and friendly receptionist who checked us in with ease. We decided to go straight to the bar for lunch. Great lunch time menu ranging from sandwiches and a soup combo to snacks and main meals. We ordered a couple of tuna sandwiches and two drinks. The food came and it was its usual quality. You must be wondering what's so special about a sandwich. Well at the Buchanan Arms it's taste, quantity and presentation is what makes it special. We headed back to the car to get our bags and were asked if we needed a hand to which we kindly declined. When then made our way to the leisure facilities. It is without a doubt the best leisure facilities of any hotel I have stayed in. Pool a good size, sauna and steam room present and a jacuzzi what else could you want plus the locker rooms are clean and modern. That night we decided to have a few drinks at the bar. We sat in the alcove bit where the bar is situated enjoyed reasonably priced drinks in a relaxing mellow atmosphere. We ordered full Scottish breakfast in bed the next morning and as usual the food was delicious. I believe it's all locally sourced. Check out is quick and painless. We will be back for certain for our 11th stay.

    5
    « Weekend Stay. »

    Another terrific weekend stay at the Buchanan Arms.Stayed with friends for a relaxing break.The food in the restaurant in the evenings was first class,as was the morning breakfast.Excellent,friendly and helpful staff.We are already planning to return again soon.

    4
    « Lovely hotel, very slow service and odd breakfast! »

    The hotel itself is lovely and the rooms clean and comfortable. Service in the dining room was extremely slow, snails pace would be too fast. The restaurant was not busy in the least but service at breakfast and dinner so slow a couple actually walked out. Also one breakfast I asked for smoked haddock and an egg, normal Scottish breakfast request I thought. The 'chef' grilled it so was rather like a piece of cardboard.

    4
    « Nice Hotel »

    Stayed here for work, the facilities are good but wifi doesn't work in your room. As I was away in business that is a bit of a necessity. The hotel is clean and tidy and staff friendly. It's right in the gateway to the Highlands and Loch Lomond so if your planning a trip it's worth keeping this in mind as a good base or stop over.

    5
    « Great birthday stay »

    Bought a last minute deal for my 30th birthday that included prosecco,dinner, afternoon tea and breakfast for the two of us for a very reasonable price. Straight after check in we settled in the quiet lounge for afternoon tea of plenty of coffee plus tasty scones with cream and jam. Next we got comfy in the immaculately clean bedroom with access to freeview TV and free wi-fi (although the connection was intermittent). Couldn't hear any noise from neighbours or restaurant (which we were above). At dinner we were treated very well by waiters who were very polite and helpful when I asked to confirm if a dish was vegetarian (as there were no "V" signs to indicate so). Very happy with the tasty food. The risotto being of particular note. We chose Banoffee pie to finish and were very satisfied with the size of the portions and flavour. The breakfast buffet of toast,fruit,yogurts and cereal was fresh and I particularly liked that there was a vegetarian alternative to the muller yogurt (although whether this was intentional I dont know). Cooked breakfast with my choice of veggie sausages was tasty and just the right portion size. Heard others complain about a wait for cooked breakfasts but we didn't notice ourselves. All in all 100% satisfied with my stay in this very well run hotel with the food being a particular highlight.

    5
    « Highly recommended. »

    Just spent four very pleasant days at this hotel. The staff were very nice and helpful. The food was excellent (but) not much choice for vegetarians. The gym and pool was first class. The room we stayed in was extremely spacious and better equipped than most hotels we have stayed in (but) the floorboards in the room above did creak rather badly. On a personal preference note I would have preferred the lounge are to have free of, in my view, dreadful music, even though it was intended to be unintrusive background volume. Disabled people may find the navigation round the hotel difficult but there are rooms on the first floor that be suitable. Plenty of car parking space and the hotel itself is situated in an area of outstanding beauty. Drymen itself is a pleasant village with one or two local shops and a chemist. I would heartily recommend a stay at this hotel not least because of its close proximity to the beautiful Loch Lomond and picturesque landscape.

    3
    « Reasonable hotel with swimming pool. »

    Stayed for two nights as a family of four in room 48. Overall this was a very positive experience. Pros - Hotel had a swimming pool which the kids loved (the fact it had a pool was the main reason we chose this hotel) - our room was really big with a huge Queen bed and two single beds and a sofa - Drymen is a nice little town. We ate at the Clachan and the Drymen, both were very nice and welcomed kids - Staff at the hotel were friendly Areas for improvement -our room was a bit "tired"- fraying carpet, in need of a lick of paint etc - showers in the pool went from being nice and hot to absolutely freezing - on the first morning we went for breakfast at 9am (it finished at 930) there was a massive queue and it all seemed very hectic, took a long time to order etc. On the second morning we came down much earlier and it was better. Overall a pleasant middle of the road hotel, no major complaints. Thanks

  • 4
    « autumn break »

    Stayed 2 nights. Staff all friendly & welcoming. Lovely village to stay in & good base for walking in loch lomond area & trossachs. Breakfasts a good selection and good set up for day before heading out on hills. Pool good and well kept facilities. Had a lovely break & would recommend overall.

    4
    « Our wee break at drymen »

    We enjoyed our stay. Room 46 had its own alarm clock at around 6-30am when heating came on, also a bit noisy at night I think it was staff tidying up sounded like bins getting dragged about around 10-30pm till 11-30pm. Restaurant was a bit chaotic, meals going round to find the owners, a bit hillarious, staff friendly and courteous, I think it's lack of training and direction by restaurant managers. It didn't detract from our stay, therefore we will return.

    4
    « enjoyable stay as usual »

    Have stayed at this hotel before and always had an enjoyable stay. On this visit there were a couple of times when the restaurant staff seemed to struggle a bit, meaning meals were taking longer than normal or we had to ask a couple of times to get what we wanted. This did not, however, spoil our stay and the staff were always courteous and clearly trying their best to maintain the usual high standards of service. The dinner menu previously was a fixed menu at a cost of £22.50 which matched the allowance available to DBB guests. This has now changed and all items are individually priced. This means that, if you want to stay within your limit you need to count up what you have had each time. Alternatively, you need to pay extra for anything over you limit. When we were staying the jacuzzi was broken throughout which was unfortunate, but just bad luck. The steam room is a little too small, but not an easy thing to resolve now that is has been installed. Otherwise the leisure area staff were extremely courteous and helpful. Leisure area changing rooms are nice, spaceous and clean. Room was very nice, plenty or room and kept clean. Reception staff as always very helpful. Overall, would recommend a stay at this hotel.

    3
    « Second Visit »

    We were really looking forward to our second visit to this hotel and in many ways it was a pleasant experience. We had a large comfortable room, with an extra large king size bed, sofa etc, but the smallest of televisions up on the wall, which made watching from the sofa quite difficult. The temperature in the room was redicuous, we were unable to turn the radiator off as it was behind the sofa, so ended up sleeping with the windows open.Could do with new pillows on the bed as they were rather hard. Breakfast on the first day was not really a pleasurable experience. We were a party of five, occupying three rooms, we asked for a table of five, to be told there wasn't one available. There were three tables for two in the centre of the dining room which we asked to have put together. A rather bazar reason for this not being possible was that the waiting on staff needed to get between the tables. Even when we explained that they would not need to get between these tables, the staff were still not willing to do this. We were shown to a table for three and a table for two which had a fire escape route between the two. Our orders for our cooked breakfast with the exception of the scrambled egg order had items missing, which we had to ask to be brought to us, the food was lukewarm on cold plates. We asked to speak to duty manager and the manager from the dining room came to speak to us (we had already spoken to her about the tables). We expressed our concerns to her again about the tables, especially as other tables had been put together and even an extra place set on a table for four making a table of five which was in our opinion a health and safety issue. We were promised that she would speak to the chef about our concerns and that we would all be seated together the following day. No concerns about breakfast on the Sunday, piping hot plates and order correct. Tip: If ordering just a few items from the cooked breakfast menu ask to have double of each item (if you wish) as one poached egg, half a tomato and a piece of potato scone was a rather pathetic looking breakfast, especially as you have paid for a full breakfast. Leisure facilities were great, even though the Jacuzzi was out if order Sounds like we moaned a lot, but we did have a good time and would consider staying there again.

    5
    « Good family hotel with great leisure pool »

    Stayed for 2 nights over weekend as part of big family party - first time I'd been. Very impressed with pool and adjoining facilities which were great for kids. Good meals at night with excellent service from staff, nice relaxed friendly atmosphere, good clean room. Handy for local facilities in Drymen also. Only constructive feedback I'd have is better selection of bottled craft beer, apart from that very happy.

    3
    « 2nd visit not as good as 1st »

    Returned here for 2nd time using tesco vouchers. So disappointed with room compared to last time, small with a double bed not King. Went in bathroom and noticed long thick hairs in bath. Complained to reception, lady very helpful and changed rooms to a bigger room with king bed. Much better but very noisy with the creaky corridor above us! Pool still nice although sauna not working. Will return again but know where to request room now, preferably high floor!

    4
    « West Highland Way Stop »

    Our last night walking down from Fort William back to Glasgow and we had booked this hotel for a bit of a treat at the end. We got in and our room (number 20) seemed to be another massive walk from reception but we got there in the end. Nice hotel room with freeview tv and bath/ shower. We went for a swim to help our aching legs and feet and the hot tub helped a great deal. Dinner was fine and some of the service was very friendly. Big cooked breakfast before setting off the next morning. Reception very helpful with queries.

    3
    « Terrible restaurant facilities »

    I was very happy with my room as it has a couch, a lot of space and a large TV. As I had walked stage 1 of the West Highland Way I enjoyed the leisure facilities very much, the pool was warm enough and there was a hot tub, sauna and steam room, all very comfortable. Just as I was thinking the hotel was excellent I went for dinner, there was about seven out of fifteen tables full however I was there for two hours ordering a main course and a simple chocolate ice cream dessert (which I ordered with sauce but it didn't come with sauce), my Dad asked for ketchup but after fifteen minutes he asked for it again and it then came. After that experience we left no tip!

    4
    « Nice hotel with a good restaurant »

    The staff here was extremely kind and accommodating, and the property is both beautiful on the outside and comfortable on the inside. It's a bit hard to get around with any sizable suitcase given the predominance of stairs and no elevators but it's a small price to pay. The restaurant onsite was very nice.

    3
    « Had hoped for better »

    My husband and I stayed one night at the hotel while visiting the area for a celebration party. The room we got had a few faults, which the hotel staff tried to assist with. However our stay was spoiled by inconsiderate neighbours from midnight to 2am, banging the door and partying. The hotel staff eventually came up after we called reception but it made no difference, the party continued. Next morning , the restaurant was understaffed with a number of guests waiting on orders. We asked 3 times for coffee but only got it when I offered to make it myself did we finally get it. We had finished our breakfast. The hotel duty manager took on board our disgruntlement and did give us a discount, however my long awaited stay was spoiled. Hope you have better luck!!

  • 4
    « Welcoming and comfortable hotel in good location »

    Very friendly staff and welcoming atmosphere make this a great place to stay. We booked only one night for a special anniversary and, being unaware that it would be busy, did not make an advance reservation for dinner. However, despite being one of the last in the restaurant that evening, the staff were very accommodating (even setting up a new table for us when we declined one situated near the exit). The meal was excellent in all respects: the chef and other kitchen staff should be complemented on doing such a great job after a, no doubt, very long and tiring day. We also received a complementary bottle of prossecco which was a very nice touch.

    5
    « Well Done »

    I had a very tiring day but luckily I had this hotel to stay at to lift my spirits. I got to the hotel and was greeted with a smile and a warm welcome, I was asked if I had eaten as lost orders had been called but she would have words with the kitchen. I returned from dropping my luggage in the room to find that the chef had said no problems and offered the full menu I had topside of beef with seasonal vegetables which was absolutely first class. The service in the restaurant was great warm friendly and delivered with a smile The room was ideal and the bed very comfortable looks like recently refurbished Overall good value for money what makes this hotel is the staff, but compliments to the management which are obviously doing a great job as well ????

    4
    « Relaxing one night break »

    We arrived at 3pm our room was lovely and comfortable and the receptionist very helpful. We used the spa facilities however was a little distracting with the swimming lessons going on and the sauna was unfortunately not working. The meal we had was beautiful and we were really pleased with the service however some customers were being extremely awkward but you can't help this. Overall our stay was exactly what we needed.

    4
    « Great atmosphere »

    Have been several times since the 60s. The hotel bar and restaurant still have a great atmosphere. My superior room(4) was great with pleasant view and very quiet. Dinner excellent and good allowance from DB&B booking for a la carte menu. Typical Scottish breakfast black pudding, haggis and potato scone but very small portions and not the best quality. Staff very attentive but a small point not as friendly as one expects in a Scottish hotel with such a long tradition. The staff were very busy and the bar man had many duties away from the bar so little time for customers. The duty manager though was great and very helpful and friendly.

    3
    « Very busy and noisy hotel »

    Stayed here for the weekend whilst attending a wedding locally. There was a wedding going on when we arrived on the Saturday and the hotel was full to capacity. The receptionist had to shout over the noise to give us room details and information. Struggled to make way through the crowd to get to our room with no assistance from the staff. The room was miles away with many staircases to go up and down - difficult when carrying luggage and no assistance. Room ok and no complaints, except a poor nights sleep due to said wedding party going on in to the small hours. Noisy residents in rooms and corridors. Probably would not have stayed here if had know there was a wedding taking place and would have stayed in one of the other hotels or B&B's locally. Had to leave immediately to go and get drinks elsewhere as nowhere to sit and relax due to the wedding. Came back for dinner but was greeted by rude restaurant staff as too busy with the wedding to be polite to other residents. Rushed through and pressured to order as they said they were busy, however restaurant not busy. Smallest rib eye steak ever! Sirloin was nice though. My husband went to the gents toilets downstairs and they were covered in vomit from said wedding party and this was very off putting! Breakfast on the first day was good as self service and plentiful. The Sunday however was table service and portions not as good. Not sure why they mix it up this way? Preferred to sit in the restaurant to eat as don't like the cafeteria element of the other room. Complained on check out to the receptionist who apologised for the wedding party and noise and said that they had drunk the bar dry the previous night. Some residents got discount on their bills for poor nights sleep but we did not get this. Think this should be offered to all not just a few. The hotel is in a nice rural area and has the potential to be very good but unfortunately lack of staff and inability to cater for any other guests if a wedding is on is disappointing.

    3
    « Excellent wedding venue; the hotel needs an update though. »

    I was visiting the hotel as an overnight guest attending a friend's wedding and had fairly high expectations given the reputation of the hotel. As a wedding venue the hotel was very nice, everything was well decorated, food and drink selection was good and the staff all very pleasant; myself and the rest of the guests had a fantastic time. As a hotel, however I feel there are a few areas that could be greatly improved. Firstly the hotel looks a little tired and could do with an update/refresh, even a fresh coat of paint would make a big difference. There are a lot of creaky old floorboards which are hard not to notice at night, very noisy and sound seems to travel from all around, this, along with an uncomfortably hot room made our overnight stay a bit of a disappointment. That being said, the bed was very comfortable and the shower good; these are generally the only two things I'm concerned with. Breakfast was excellent, good selection and plenty of it! Location is ideal for local hill walking but other than that Drymen is a little out of the way for a long stay. I doubt I will be back in the near future.

    4
    « Very lovely hotel! »

    We stayed in room 50 in Sept for a weekend and the room was simply gorgeous! Spacious and with a lovely bathroom. The hotel itself is attractively decorated and furnished and feels luxurious. Our dinner in the restaurant was delicious, the menu is good and the food is prepared to perfection. The staff here are all beyond friendly and helpful and are a real credit to the hotel. We very much enjoyed our stay! I have knocked 1 star off only because the cooked buffet breakfast wasn't entirely perfect with the haggis and scrambled egg running out and there being a wait for them to be replenished. Otherwise it was lovely and a good selection.

    4
    « Overnight stay »

    Warm welcome with good service, room was clean, modern, spacious although bathroom a little cramped. We were on a DB&B rate and the evening meal was lovely with a good varied selection, breakfast cold buffet with nice bread for toast but cooked breakfast was average at best. Overall good value for money with good service and we will return.

    4
    « Very Comfortable Stay »

    We stayed here in May while walking the WHW. We stayed in room #30 and were very pleased with our room. It was very nice and it was quiet which afforded us a good restful night sleep after our first day on the trail. In the morning we had a plethora of choices for breakfast. If you go across the street and walk up the stairs there is a small park with great views.

    4
    « Break »

    Visited a number of years ago when on a Valentine's weekend & decided to return for the bank holiday week. Food was excellent, dinners were amazing. Nutella cheesecake? I intend to make that at home, and happily marry the chef as well! However on the nights of Sept 30th & Oct 1st (Fri & Sat) night some guests had a compelling urge to talk loudly, squeal & laugh, run around the corridors like badly behaved 5 year olds, rap loudly on each others room doors & slam their room doors until small hours of the morning, 01:30hrs on the morning of Sun 2nd Oct being the time I utterly lost patience. No answer when I called reception (probably doing rounds/checks) & when 2 doors slammed in succession I snapped and screamed "shut UP". It went oddly quiet after that... The room was lovely as was the pool. I usually spent a good 2hrs a time in it, I found it very relaxing and de stressed nicely after the horrible night before. I found all the staff lovely as well, gold star to James for constantly doing maintenance round the place.

  • 3
    « Delightful staff, quality has dipped. »

    2 day getaway holiday to a place we'd stayed at before and had liked. This time around I felt that the quality of the food had somehow diminished; perhaps this was due to the current renovations/alterations being undertaken. All my meals were perfectly edible, just not exciting I'm afraid. Attentive staff (take a bow Rosie) who were all unfailingly pleasant and helpful. Our room was perfectly adequate, we had requested a walk-in shower through the booking agent, but on arrival we were advised that none existed.

    5
    « Very nice hotel. »

    The bedroom was very nice, clean, roomy, spacious. Large double bed which was very comfortable. TV, hairdryer, and brewing facilities (felt that they were a little bit tight with the one packet of two pieces of shortbread) considering the prices. Lovely bathroom, but shower over bath which can be a problem if disabled, or having back or knee issues as I was. Very slippery and difficult with no non-slip area in the bath. Needs to have a bath mat or it could be a little dangerous for anyone elderly or a little unstable. Didn't see any lifts at our side ot the hotel that too could be a problem for disabled people, lots of stairs. Lovely dining room and breakfast facilities. The menu was a little restricted with what appeared to be oven chips or salad with the main course and I had the smallest Rib-eye steak that I have ever seen, looked more like Filet, but was very tasty. Lovely swimming pool and spa but lots of stairs to get down to it. Handy for shops and village. Hairdresser to be recommended. Pleasant and helpful staff.

    3
    « Nice Hotel, shame about some of the guests!!! »

    Stayed here as we were attending a wedding nearby ! The was a wedding taking place in the hotel as we arrived , so the tiny bar area was so full we couldn't get served a drink ! Dinner in the restaurant was average, we only ate in once ! Rooms were spacious and clean ! However the behavior of the other guests was appalling ! he running around the corridors shouting and partying in rooms until after 4am was so uncalled for ! We complained ! Lo and behold it happened again the second night of our stay !!!! We literally only got one good nights sleep out of three ! Sadly our elderly parents were the same , hence them being exhausted !!

    4
    « second visit »

    This a delightful hotel .We have been here before but it is every bit as good as ever. It has a pool and gymn.Though we are a little to old to to use them.THe room we had booked had already been booked.However theygave us an upgrade which was lovely.The food is first class with good choices.The steaff are most helpful.

    3
    « Mixed service and meals »

    We had a bedroom downstairs from the lounge which was not overlooked but not spacious. We ate twice in the restaurant. The first evening went fine - the vegetable broth and braised steak were both nicely done. The second evening was not so good. The restaurant was busy. Unlike the first evening there was no butter or iced water on the table, and the bread rolls were cold and only white rolls were available. Probably a case of too many diners and not enough staff. The hotel generally is looking a bit dated.

    4
    « Nice place to stay »

    Reception staff were friendly and helpful and our room was spacious, quiet and clean. We were informed that normally we would have to book dinner , but as the hotel wasn't busy we could pop in when it suited us, which was great as we wanted to use the pool and sauna, which we really enjoyed, so we relaxed and made our way to the restaurant only to be told we couldn't be seated for at least an another half hour, the place was empty so we queried this, and were informed that they were short staffed. I wonder how they would have coped with people just dropping in? Food was okay but service was slow. The next morning breakfast was cold and we were served one piece of toast between , but I think as the toaster was on the blink. The waitress looked surprised when we asked if that was the full order of toast. Maybe most guests only eat half a slice? We would go back but we would eat elsewhere.

    3
    « Bit disappointed »

    Arrived at 14.45 to be told rooms not available until 15.00 even though laterooms.com confirmation email states check in 14.00, was told by receptionist they had it wrong and we should wait in the lounge until 15.00 when somebody from housekeeping would let us know our room was ready! Public areas are a bit dated and tatty the high traffic carpets need attention really. We had booked a standard double which was on the ground floor and very small and quite claustrophobic the gap between bed and wall was "side crab & shimmy, slam your toes on the chair in the corner & smack your head on the tiny TV bolted to the wall, reverse turn shimmy past the desk chair, kick the bin, land in the passage, dive into the bathroom, one at a time please!!!!" The notice that stating do not leave valuables in your room was off putting seeing as how it was ground floor & sash windows, so we packed a bag with our valuables to go to the pool, which is nice and modern but less than relaxing as what appeared to be a large family group with a dozen under 10's ducking diving and bombing, so quick hot tub & out. Well at least we got a quiet drink before our meal in the salmon leap restaurant, did not need to book plenty tables, menu a bit dull & pricey for what we got, "chicken supreme?" nothing supreme, it was a roast chicken quarter! choice of chips or salad with all dishes, menu needs updating and varying badly, it was not thrilling. Am very glad we only stayed the one night.

    5
    « night away »

    Have been to this hotel before had a lovely night great food staff very helpful will be going back again weather made it as it was a lovely 2 days easy to get to aberfoyle callander also visited glengoyle distillery

    5
    « Superb »

    We were there for one night & just loved the place . The place for us, was faultless . A lovely experience . It's friendly & clean & the dining area was equally superb . I just can't praise this place enough.

    5
    « One Night Visit »

    I was given a warm welcome. My room was good. The choice in the Restaurant for Dinner was good and the dish i chose was beautifully cooked. There is plenty of parking, but at busy times it is better to book. A short but enjoyable visit.

  • 5
    « Fantastic hotel! »

    Stayed here the night of the 10th September for my cousins wedding. Ceremony started at 2 and were able to check in when we arrived at quarter to. Receptionist was very lovely and provided us with all the information regarding breakfast, check out ect and directed us to our room. The room itself was absolutely lovely, walking in to a small living space area with a good view to the back of the hotel with a sofa, TV, desk and kettle. The sleeping area was very cozy with another TV, huge bed with a gorgeous en suite bathroom. Loved the tartan decor. The bar is small and cosy, wooden seating and old fashioned architecture suited with the rugged highland area of drymen. The sitting area with its fireplace and conservatory were lovely in the nice weather and plenty of seating for all. Downstairs is where we had our delicious meal and after the staff quickly moved our tables we had a space for dancing the night away. All in all everything was fantastic and the staff were pleasant! Sadly did not get to use the spa facilities as we had to leave early today (11/11/16) but will definitely be back with the other half for a quiet weekend away.

    5
    « Wedding »

    We had our wedding here on the 8th July. The management had about 5 meetings with us to go over every little detail and how we wanted our day to go. Kitti and Colin where excellent. The venue was lovely and the Staff very friendly. Would recommend Buchannan Arms for your special day.

    5
    « Wedding venue »

    We attended a family wedding at this lovely hotel in August and stayed for 2 nights bed and breakfast. The wedding was beautiful. The ceremony, meal and evening reception were all under one roof and perfect. Our rooms were lovely with everything you'd expect in a hotel. There was plenty of choice for breakfast, full Scottish, Continental, fresh fruit and cereals. It set us up for a full day of travelling and sightseeing. Couldn't fault the hotel or staff. Lovely setting-off place for Loch Lomond and surrounding areas.

    4
    « Old World »

    Very nice venue in the heat of the village with nice rooms large meeting venue and good dining and bar facilities. Very good for business meetings events and weddings. Good staff and fantastic scones served with real sweet cream and tea. Enjoy.

    5
    « COLIN HENDERSON »

    Thank u to Colin Henderson for making our visit to the Buchanan arms special, he is definitely what the hotel needs! Having bad first experience, Colin and his staff went out of their way to make sure our second visit made up for it. As long as he is there the hotel will definitely be making some amazing changes and we can't wait to see! Thanks again, ??

    5
    « Great wedding venue »

    We stayed here for one night as part of a wedding party. The ceremony and reception both took place in the hotel and the venue was excellent. I was impressed by the staff - really welcoming and friendly - and also making sure that everything went perfectly. The meal after the ceremony was lovely - everyone on our table enjoyed it. Again, the waiting staff were very good - they certainly work hard! Following the wedding reception we stayed here. Our room was very clean and nicely decorated. The bathroom was lovely too. I had a great night's sleep. Breakfast was plentiful - buffet style with choices of cooked, cereal, continental etc. Music played in the background was discreet and entirely suitable for the morning after! I really enjoyed our stay here - the wedding was wonderful, and our accommodation was very comfortable.

    4
    « Overnight stay »

    Booked to stay at this hotel as myself and my husband were attending a wedding. Check in was quick, all staff are nice. Drinks are what you'd expect from a hotel, although their prices varied between bars. If they offer you room number 42,43,44 expect to climb a spiral set of stairs and low slanting ceiling. Used the leisure facilities, swimming pool not to cold. Would stay here again but not in they rooms.

    5
    « A warm welcome awaits »

    Stayed here for one night on the first day walking the West Highland Way. No complaints about anything - comfortable room, spa very welcome after a day walking, lovely dinner, and excellent breakfast to set us up for the next day. Attentive staff - nothing too much trouble. Bags taken to our room, toiletries in bathroom were good ones. Would recommend and would like to have had time to spend in Drymen itself.

    5
    « Birthday Break »

    We where looking for somewhere to go and have a relaxing night away and this hotel ticked all the right boxes. I would highly recommend the hotel. The staff where friendly especially the Night Porter, the house keepers and Colin the manager. The leisure facilities are great and the swimming pool is huge for a hotel. We will definitely be back!

    4
    « Recommend this hotel »

    Had one night stay with two older relatives. The staff were absolutely lovely and helpful, the rooms were clean and comfortable, the dinner was delicious. I would have given it 5 stars if disabled access to rooms was improved ( we almost didn't get mum back upstairs - thank goodness there was a delicious breakfast at the end of it).

  • 3
    « Good location for exploring the area »

    Greeted by very friendly staff. 5 doors and a few steps to negotiate to get to the room but fairly easy. TV kept dropping out but once reported, it was fixed promptly. The room was a good size, bed was a bit hard, could feel the springs - needs a mattress topper. The cord on the hairdryer is super short! No idea why. The room was okay but looking a bit "tired" and there was mould around the skylight in the bathroom. We ate in the restaurant one night and the food and wine was good and service efficient and friendly. Free internet that works fine and plentiful free parking on site.

    5
    « Buchanan Arms Hotel, Drymen »

    We stayed here for two nights, totally enjoyed our visit here. The staff are very friendly and helpful, the meals we had were delicious. Residents lounge is very comfortable for an evening drink and our room and bed was so comfy. Don't miss the view from the top of the path directly opposite the hotel. With beautiful countryside all around, Loch Lomond a must see??

    5
    « Spot on »

    Stayed for one night and chose to enjoy the restaurant rather than the pool although the pool looked great. Food was superb and the service too - thanks Calum & co and "Gorgeous" behind the bar. All staff were very welcoming and helpful which always makes the difference.

    4
    « good hotel, nice location »

    we stayed for 2 nights in one of the refurbished rooms, which were fine. My brother stayed in one of the older rooms and it wasn't that good for the money, so ask for a new room if you stay here. Nice pool, relaxing Jacuzzi and steam room. food was very good and can recommend it. Only downside was a mix up over the rate - we were quoted and told at booking in that we were (correctly) on a B&B rate, confirmed at check in. however at breakfast we were told in no uncertain terms that we'd been told incorrectly and that it would be charged. Two issues with this: we may not have stayed here if that WAS the case, and secondly any mistake was the hotels - not the customer. Why the staff tried to make it the customers problem is something that was quite annoying to be confronted with at breakfast. poor service aside, a nice hotel and would recommend it.

    5
    « Relaxing »

    Had a nice relaxing few days I travelled alone and felt safe and comfortable here. Best place for a meal is in the Salmon Leap restaurant, I ate out in two other places but the hotel was the best. The rooms a spacious and clean and facilities are adequate. Enjoyed the pool area and the steam room. I used the small gym which was adequate for my needs. There is a lovely viewpoint across from the hotel which has to be visited for the peace and tranquility. I visited Balmaha and had lunch in the Oak Tree and also Lomond Shores in Balloch.

    4
    « Overnight stay »

    We booked into the Buchanan Arms at the last minute on a trip to Scotland. Really pleased we decided to stay at this Hotel. The rooms are clean and spacious, the Spa is very good and the food in the restaurant was lovely, both breakfast and dinner. I would definitely stay here again.

    4
    « Lyn Cleary »

    Good base for visiting lock Lomond, fort William and beyond! Need to be very fit for all the stairs and have a compass to help navigate around!!! Left jewellery behind which they forwarded on to us after we described it. Very honest housekeeping. Could go back

    4
    « Wedding of nephew »

    Great family wedding. Stayed 4 days. Hotel has nice layout to cater for all ages. Pool is very good. Weather was kind to us 21C. So outdoor wedding in a dedicated area. First time for me. Worked well. Fine rooms and breakfast plus wedding meal was well organised. Staff throughout my stay were friendly and helpful. Why not 5 stars from me? If I have an issue it was price of soft drinks £2.45 for a small bottle of coke is daylight robbery IMO. Overall great location, with within easy walking distance superb local pubs and places to eat if you fancy a change. Thanks

    3
    « Nice hotel, bit dated! »

    This hotel is in a nice location and only a few minutes drive from the Loch The hotel is a lovely old building and the reception and lounges/ bar are decorated to a high standard In our bedroom the wallpaper was peeling in places and there was small stains on the carpet and was definitely in need of redecorating Internet is very 'hit & miss' The pool and showers/ changing areas were very clean Enjoyable stay!

    5
    « A wonderful hotel »

    My friend and I stayed at the Buchanan Armsl on a coach tour of the Trossachs. I can't recommend it highly enough. The beds (and pillows!) were so comfy, it was hard to get up in the mornings, The shower (once I had worked it out!) was beautifully warm. It was also lovely to have 2 decent, comfortable chairs to sit in to watch the tv. The pool was clean and comfortably warm. We were only sorry that we only managed one swim. due to our coach companies very long day's itineraries. The food, considering we were on a coach holiday, was first class. The highlight of our 4 night stay was seeing the bats flying around....not to everyones taste I guess but it made it so much more special for us. The staff were very helpful and particularly in the restaurant. Would recommend to anyone if they are in the area.

  • 4
    « Pool and lunch »

    Thank you to Colin Henderson for making amends when my friend and I had a not so good first visit , this experience was better than the first visit and the food was far better this time round Because Colin made the effort then we would come back again thank you

    4
    « Hit all the right buttons! »

    I attended a wedding here as a guest and it was lovely! The wedding meal was perfect and the place was decorated beautifully. Staff were also very on the ball with regards to serving the meal ect. Had a cosy felling. Drinks were not overly expensive considering it is a rural location. Overall its a lovely setting

    4
    « Wedding! »

    The hotel was lovely, well furnished. The hall for the wedding was well spaced for dinner not so much for dancing. Food was fantastic. Our room was good size however the lights weren't working, the staff did try and move us but couldn't find us during the wedding so gave us a discount to make up for it. The staff were lovely and charming as well. Breakfast was delicious. Overall this hotel is lovely and i would recommended it for everyone .

    5
    « Wedding weekend »

    Lovely hotel, we were upgraded to a kingsize bed. Very spacious room. Food in restaurant was very good. Breakfast self service and lots of choice. Service excellent, the staff were very attentive and friendly. The wedding was fabulous in a beautiful location. There is a spa and pool which we did not make use of, but would love to go back again and make full use of facilities. Full marks from me.

    4
    « Lovely Hotel »

    Stayed here for an overnight break with breakfast and evening meal included. We decided to upgrade and had a lovely big room which was well worth the extra. Food was great and the hotel is perfectly situated for exploring the area. Cosy little bar area and a perfect retreat for a couples weekend away. Would definitely return.

    5
    « Absolutely fantastic »

    Me and my partner had our wedding there on the Saturday 16th July. we could not fault the staff as they were fantastic from start to finish. They made us feel relaxed through the whole day and the room was spacious and was to high standard. We would recommend this hotel to anybody as the staff are really friendly and there to help. Kerry & Gareth

    5
    « Brilliant »

    Stayed 2 nights at hotel and attended a friends wedding .The staff were amazing so friendly and attentive service and standards were amazing food was amazing all in all a lovely wee place hotel seems small but is massive and had a wonderful visit

    5
    « Fantastic »

    I stayed here on a dbb deal with 3 friends and can't fault the hotel on anything, was apprehensive of my visit after reading some trip advisor comments and can honestly say some people write some rubbish on here. The hotel is spotless, modern with excellent food in the restaurant and also served at the buffet breakfast, the staff were all lovely,very helpful and friendly, they made sure your stay at the hotel was a relaxing experience. We had cream tea in the conservatory before making use of the hotels lovely leisure facilities. We stayed in room 36 which was spacious, clean and modern with a lovely modern bathroom. I can't wait to return to this hotel and wouldn't hesitate to recommend this to my friends.

    5
    « Great stay »

    Stayed here for an overnight with friends on a special bed breakfast dinner and cream tea deal . Very warm welcome on check in and we were able to check in early to our rooms . We had rooms 35 and 36 which were spacious and comfortable with nice clean and fresh bathrooms . Lovely fresh scones with jam cream and strawberries were served to us in a bright conservatory area .We used the pool and sauna then enjoyed a lovely dinner in the restaurant then drinks in the bar .We slept well then made the most of the buffet breakfast which had a good choice and was very tasty . We had heard mixed reviews but have nothing but praise for the hotel and all the staff who were courteous friendly and very helpful . We all enjoyed our stay and can't wait to return .we would not hesitate to recommend

    4
    « Good value »

    We stayed on a Sunday night on a DB&B and cream tea deal for £85 Room was adequate and clean but no view. Meal and breakfast were both good with plenty of choice served by helpful staff Would stay again

  • 4
    « Nice location »

    I was attending a wedding which was at 2pm. Booked a room but check in at 3pm which incurred an early check in fee of £20 - £10 per hour to access the room at 1pm. It was worth it, but sad to say some of the guests (one of 93 years old) were sitting with their suitcases in the lounge as either didn't know/ were not advised/didn't want to pay extra that they could have their room early .I understand they have to prepare the rooms, but there should be some leeway for wedding guests who are staying the night and paying for the room.

    3
    « Disappointing »

    I stayed here many years ago and had a lovely luxurious weekend so was delighted when I got a B&B rate within my company budget for a work trip. Well there's a reason its not expensive!. Bed was comfortable, public areas clean (but lacking atmosphere). The let down was the food - menu looked ok as did the meal but both starter an main were tasteless. Breakfast was a hot buffet - never my favorite and for all the custom there appeared to be it would have probably been simpler to freshly cook each meal. The Bar had a very limited choice of beers and wifi was terrible, with no availability beyond the main public areas - simply not acceptable in this day and age.

    5
    « Quaint Hotel in Beautiful Sctoland »

    We stayed here during our honeymoon trip around Scotland. Our time at the Buchanan Arms was a pleasant time. The room was cozy and located in the rear which made for a quiet location overlooking the woods behind. The foyer and lounge are a great place to sit, relax, and plan your day. The pool and spa area was very nice. We enjoyed the sauna as well. We dined at the restaurant in the hotel one night and had great service by a young man who knew service well. Being in the restaurant industry I unfortunately can't help but notice poor service and standards at many places we go but this guy was outgoing, attentive, and really helpful with suggestions galore. A quick jaunt across the street and down a path leads to a gorgeous vista with a couple of benches to sit and enjoy the view. A couple minutes walk into town leaves you with with couple of dining options. This hotel would be on my list anytime I would return to the Trossachs. A great location for any and all adventures through this part of Scotland!

    5
    « Lovely buffet and charming staff »

    I recently attended a funeral gathering in this hotel. The staff were welcoming and friendly but discreet. The buffet food of sandwiches and quiches was delicious, of a really superior standard. The scones and cakes were amazing. I hope to return for a short stay. It's in a good location for visiting Loch Lomond and surrounding areas.

    3
    « Visit to Drymen »

    Buchanan Arms looks lovely and to be honest I cannot fault the Hotel, rooms, Reception and Bar staff . The Poll was ok too but the jacuzzi had so much chlorine in it it stung our eyes and had to get out. The worst part was the food, in short horrific. The dinner was overcooked and wasnt even really what we ordered my wife ordered spatchcock chicken and got chicken balmoral. My steak was ordered blue and was delivered well done and was half fat. The breakfast in bed was even worse obvioullsy left under a heat lamp for a few years before we got it. rating hotel 4/5 food 1/5.

    4
    « Very good »

    Very charming hotel. Luxurious Inside in coomon room. Have Inside pool. The room are spacious but bathroom tiny. Need to be refreshing a little bit. Clean. The breakfast buffet have plenty of choice and very good.

    3
    « overpriced »

    A pleasant enough stay, but rather overpriced at £105.00 B+B for a 3 star hotel. Room spacious but a little tired looking, sink was blocked which was off putting. Smallest TV I've ever seen. Bar food was good. Breakfast was buffet style and average. Have stayed in better4 star hotels in Glasgow for less. just not value for money

    4
    « Nice budget hotel »

    lovely big room couldn't get wifi in it only in bar . reasonable meal in restaurant and clean spa facilities would recommend for a stop over near loch lomond Staff friendly and helpful clean and well kept hotel

    4
    « Could of been excellent !!! »

    Booked promotional rate including breakfast for £52 via Best Western central reservation and asked for an upgrade if possible. On arrival was given room 37 which was an extremely large room with huge bed. Looked impressive except for dirty water leak stain on ceiling and one of the chairs which had faux leather pealing of the cushion. Went to the restaurant to eat and decided to eat outside as was lovely evening. Ordered a beer and the chicken. After 45 minutes wait food came but no beer. Was told I had to get my own beer as they couldn't serve it outside. Water walked off so I asked if he could find me a table inside. No offer of him taking the plate inside. I was then shown a table . The piece of chicken was tiny looked over cooked and the portion of chips was tiny. I then sat waiting for my beer and eventually gave up and left the restaurant. Subsequently the manager came to my room I think his name was Colin. What a lovely gentleman and so professional. Offered his apologies and wanted to know how he could rectify it. He explained that they had problems with the licensing outside and couldn't serve guest outside although guest could purchase drinks and take them outside Just wish the waiter had told me this on ordering so I didn't have to wait outside for 45 minutes. The room was clean, bed extremely comfortable decent shower . Nice breakfast in the morning. The hotel is in a good location and within 10 minutes drive of Loch Lomond. Considering what I paid I would say it was good value. With attention to detail quick emulsion of the dirty stain and new chair this could of been an excellent stay. With the service in the restaurant and the presentation of the meal I was left disappointed. I would possibly stay again but may consider eating elsewhere.

    4
    « 2 night dinner bed and breakfast deal »

    good hotel , nice swimming pool ( warm) and friendly and helpful staff . The evening meals were excellent though portions a little small . Good location to see the loch, get a waterbus return from from Balmaha ( of Tom Weir fame) to Luss so have time to see both without having to drive much

  • 2
    « severely overpriced »

    Room 23. Avoid if possible. Severe damp in one corner with wallpaper peeling off. Sink didnot empty properly. Worst of all, a very dubious 'spill' of some sort running down the inside of the door. Blood, gravy or makeup?? When I reported it to reception on checkout they were brisk,told me they would get housekeeping to sort it but no apology. £110 for a night b+B here. Shocking. Just wish there had been a Premier Inn close by. We could have had the works for less than half this and the room would have been spotless. Shame on you Best Western.

    5
    « Buchanan arms hotel »

    I purchased a flash deal and it was £42 pp DB&B with a cream tea for my fiance 's birthday. FANTASTIC value for money. Lovely reception, bar and restaurant staff, they couldnt have been more helpful and courteous. The pool area was lovely and we had it to ourselves most of the time. There were two large coach parties in but that did not cause any delay in the dinner service which i have found in other hotels. Our room, number 31 was lovely, very clean and well presented. Would definetly give this hotel a 5 out of 5 and will be back x

    5
    « Great hotel with staff to match »

    We stayed here back in May. We arrived later than expected and after dinner services were over. The night manager, I forgot to ask his name but I believe it was Bruce, went the extra mile and fixed us a nice meal. We really appreciated that! The rest of the experience was great. Clean, comfortable room. Would stay again.

    4
    « Brilliant 2 night stay! »

    Me and my partner stayed all inclusive at this hotel for 2 nights. The room was lovely and the bed was very comfortable, modern bathroom but not very spacious. The room was cleaned, bed made and new towels on the second day. The food was delicious and plenty of choice for breakfast and dinner. As it was around 18 degrees during the day, even with the windows open, our room was very hot at night air con would have been appreciated! The hotel was tidy and the staff were very friendly and helpful. If we were to go back up north in the future, we would love to stay there again.

    4
    « WHW »

    Stayed one night whilst walking the WHW. Great room, food and service. Bed very comfortable. Will be back. Superb setting in a great location. Good choice of meals and excellent breakfast in the morning.

    2
    « overpriced with potential »

    Reception - appears to vary was good at check in but at check out attempted to provide feedback but was shut down. Room - was great good sleep and modern bathroom. Meals - buffet breakfast was ok but meal at night was terrible. we ordered the chicken which should have been served with dauphinoise potatoes but after tasteless starter were advised it would be served with mash. the mash was dry and although had a puree and mushrooms no veg for £15 would have expected better. During our meal waitresses were banging glasses down at next table as well as using a noisy cafe tyoe spray. luckily it didnt come near us. spa - what spa no treatments as therapists moved out? why is this still being advertised online? sauna room door is broken and steam room spits out boiling water at foots of seat where the poster on the wall asks you to sit??! I did attempt to discuss this after check out and payment made but was told it costs money for 110 per room i expect better. This hotel is priced for its location top tip - book a Hilton. piss in a champag

    3
    « Needs a tidy up »

    One night here on a weekend away in Scotland. Paid extra for an executive room and was given room 23 but nothing executive about the room. Filthy carpets, stains on the paintwork, wall paper mouldy and lifting off the wall. See my uploaded photos. The bathroom looked new though and was lovely. Food was ok but nothing special and have had a better steak at a Beefeater. Staff were good and friendly. Road outside was noisy with boy-racers and bikers. Needs a bit of money spent on tidying the rooms up.

    4
    « Good meals »

    Here with a group walking the West Highland Way. Accommodation was quite OK but perhaps our room was on the waiting list for the next renovating cycle? I didn't like the plastic mattress protectors on the bed, but these were easily removed to get a better sleep. Notwithstanding, wifi worked OK and there was plenty of hot water. Our meals were a choice of 3 from a set menu (all good) but have no idea what the menu items were for others. Beers are cheaper in the pub up the road.

    2
    « Scottish Hospitality at its Worst »

    Great location, average accommodation, poor breakfast in a dining room where the low hanging lights are a hazard. The hotel looks and feels tired. Inattentive staff at breakfast which was still being set-out 10 minutes after breakfast started. Spend your money somewhere else

    2
    « Poor bar meal and unhappy staff! »

    Beautiful sunny evening , wanted to eat outside, "you have 5 mins to order, we finish at 6. After that you have to eat in. We order ,wait the required 15 mins in the sunshine then go in to collect. A further 20 mins later a very poor meal arrived. In the mean time the staff fill me in on just how awful the place is. The meal cost £30 for fish and chunky chips(which were skinny and dry) and peas , macaroni cheese and chunky chips (skinny) a large wine and a J2o . Greasy poor food , wish we'd have looked around more. Recommend you go somewhere else!!!

  • 4
    « West Highland Way - Night 1 »

    Stayed here after walking the first part of the WHW on 21st June. First impressions were good, reception was friendly and bags had already been dropped off by Travelite (Great WHW baggage transfer service). Room was clean, spacious and had the usual tea, coffee and biscuits, etc. Nice view of garden and quiet overnight. Nice looking bar and lounge area & friendly staff. Didn't eat in the restaurant so no review for dinner. Breakfast was "ok" - hot and cold buffet which I'm never that keen on.

    5
    « Mum's SURPRISE 60th birthday celebration »

    A surprise night way for mums 60th Birthday, myself (41) little sister (35) and niece (7). Fantastic family room (No 48) massive bed with 2 pull down beds, a leather 3 seater and single sofa and lovely bathroom. A dinner and bed breakfast deal. Check in nice and smooth, lovely reception lady explained all facilities and times for breakfast etc. Dinner was good, waiting staff very friendly and busy due to bank holiday weekend. Lovely dinner, relaxing atmosphere. Dinner booked for 8.30 pm left at 10.20. Excellent night sleep and spa facilities good. Breakfast was good, could not ask for anything more, very relaxed, clean and spacious. Only disadvantage was no recognition of my mother's 60th Birthday, as I stated it at the booking process and when I checked in and booked dinner for that evening. A lovely drive to the hotel and staff are a credit to the hotel, all friendly and always attentive. Hopefully visit again in the future.

    5
    « Lovely Hotel »

    Just had a very nice stay at the Buchanan Arms. We really appreciated the easy-going atmosphere in the hotel. Everyone was so polite and friendly. We would highly recommend this hotel to any traveller.

    4
    « Much improved with new management »

    Previously I'd had a pretty poor experience with Buchanan Arms Hotel and Spa, specifically with their spa/afternoon tea deal. When the hotel was taken over by new management, they were keen to ensure I wasn't left with a bad impression of the hotel. The second time round, our experience of the hotel, staff and service could not have been more different. Friendly staff were on hand to show us to the spa (which we were allowed to use in this instance, already an improvement from the previous experience). Although the pool and facilities ended up quite busy, everyone managed to use the sauna, steam room and jacuzzi as they wished. When we went up to the restaurant for afternoon tea, we also had a much more pleasant experience than before. The room which we were served in had been refurbished since the last time, with everything clean, fresh and staff on top of their game. Again it ended up quite busy before we left but everything ran smoothly and the selection of food itself was delicious and more than we could manage. The staff offered us the chance to take home our uneaten cakes in a box, which we were grateful for as they were delicious. I can't believe how much this hotel has turned round in a year.

    4
    « A warm welcome, comfortable room and quiet »

    We recently spent a couple of nights here, with the first being coinciding with a wedding party. We were a little nervous about this but the function suite is at the front away from rooms and our room at the back of the hotel was very quiet. Many good points: Welcome by staff was warm and friendly. Excellent location in a quiet village with a great viewing point a short walk up a hill opposite The room was clean, quiet and bed very comfortable The spa was never crowded, with large pool steam room and sauna. Full Scottish breakfast superb, loved the haggis. Dining room nicely decorated and relaxing Only minor negative points: Broken wifi and local mobile coverage only GPRS level on O2 but then again we were trying to get away from it all! However, temporary coverage was provided in public areas. Cold showers in the spa unless ran all of the showers for a while.

    4
    « Nice place »

    Room was clean and bright. Was in a nice location but was a wee bit tricky to find due to google maps having it placed in a different street. Once booked in it was easy to find way about the town with shops and restaurants near by.

    5
    « Amazing value »

    Went here with my partner and his daughter for a wee night away and we had a great time. We were greated by the happiest and friendliest receptionist ever! We had a family room and it was very comfortable, clean and had a huge tv, although I found the room a bit warm we managed to turn the radiators off and have the windows open. My step daughter has a sofa bed and she said she had a great sleep as did we and asked when we were coming back. All the staff were friendly and helpful and nothing was a problem. We found it exceptional for a 3 star as we have been in 4 and 5 star hotels whoare nowhere near as good as this. The breakfast had plenty of choice and was fresh and tasty. We did not manage the spa this time but as we are definitely coming back we will the next time.

    3
    « a stopover on way to Skye »

    a stopping point on way to skye not the best Best western Hotel we have ever stayed in,a very basic room, dark and uninviting, at the end of a long corridor. checked out the leisure facilities saw fitness room with ventilation covered in dust so left. Tea /coffee limited to one cup as was towels and soap. We found the room too depressing and in need of decoration so we checked out next morning, However the food was good in the evening and breakfast was acceptable and plentiful.

    5
    « Scotland Break »

    We arrived this hotel much later than anticipated due to my wife's severe fall, followed by ambulance trip and A/E treatment. Phoned hotel to inform of our delay and the reply was that chef would make sure we had something to eat on arrival. We arrived shortly before restaurant closing time, but our table had been held for us and we were able to have a proper meal which was very enjoyable. Breakfast was buffet, but with a wide choice of menu. The room was comfortable and clean in a quiet part of the hotel, the only sound the following morning was birdsong! The hotel is a bit out of the way, but an excellent location for visiting Loch Lomond area.

    5
    « Afternoon Tea to die for ! »

    We received a voucher for an afternoon tea and spa day and used it on Sunday 15th May , on arrival at reception we were told to head through to coffee shop and we would be served our afternoon tea there, I asked if we could sit in restaurant as not keen on coffee shop , The lady on reception asked if we would like to be served in the conservatory which we went for. After a while enjoying the pool and spa facilities we headed back upstairs to conservatory where afternoon tea was served . OMG what can I say !!! Amazing !!! the choice of sandwiches and cakes on offer was fantastic and very fresh ,no stale bread, limp lettuce or frozen cakes and real cream !!!!!! and four of everything so no sharing cakes ( which we don't like to do lol ) The young guy who served us couldn't have been more helpful service was great. Very very pleased Colin thank you for arranging for my party we will definitely be back .

  • 3
    « Location? »

    Although our GPS had a little trouble locating the hotel we were pleasantly surprised when we arrived. The public areas in this hotel are furnished to a very high standard ... very "country manor" . Our room was very pleasant and it was so nice to be able to open the windows for some fresh air. I can't complain about the room, bed or bathroom except to say it could do with a little TLC. While Drymen is a quaint little town with a good selection of small stores, it isn't within easy walking distance of the Loch as I thought it would be.

    1
    « Disgusted »

    This was a lovely hotel we were just saying we would be booking to come back as we go away every Sunday as a wee break from kids, we have had some amazing breaks away on a Sunday to Monday , however at 11:20am we had slightly overslept and if this has happened before reception would give us a wee call on the phone , and no other hotel has ever bothered if this has happened ....however we were woke up by a thumping on the door and an abrupt rude woman shouting , "your checkout was 11" so get out the room !!! I have never experienced such a rude way of treating guests , I said sorry we had just slept in she said I don't care reception sent me up to get you out , I then asked what her name is she did I'm Lynn head of housekeeping , i quickly got ready and went to reception shaking and could hardly speak with the shock of being shouted at like that ...I said to reception she said Ye I did ask her to tell you but not like that manner so you will have to take this up with Colin the manager , which I'd have expected him to call me but as yet hasn't , I run a very successful large successful business , and I treat my clients with respect and appreciation so this will not be doing any favour for the hotel as word of mouth is the best form of advertising

    5
    « 5 star hospitality »

    From reception on arrival to afternoon tea on departure the staff were so professional in each of their departments. Well done.We booked the walkers package which included packed lunch and afternoon tea -both did not disappoint .Spa facilities spotless and relaxing.

    4
    « Good base »

    Have just spent 4 very pleasant days here.A spacious room (21) large, soft towels and an excellent pool. Service varied depending on the staff on and twice our restaurant bill was incorrect but generally the food was good and when a problem it was s eedily resolved. It was an excellent base for the area.

    3
    « Great spa, average lunch »

    We used a Groupon voucher which gave £10 off a treatment each and lunch, with access to the spa. The spa treatments were excellent, real nice girls and they flexed the treatment to meet our own needs. I have a 55 mininute mainly back massage and my daughter full body. We had to get changed again for the spa and should have asked for a towel before our treatment as the changing room is just across from the spa. The changing room was clean with powerful hairdryers. The swimming pool was a good size with sauna (not that hot), steam room and jucuzzi bath. The area was clean and the staff very pleasant. The lunch in the coffee house was okay, door step sandwiches were fresh but everything came with mayonnaise and the chicken, bacon one was very salty. The chicken tikka panini was better nad both came with lovely coleslaw and sald and dried vegetable crisps. The cake selection was good, but a cold drink was £2.75 which is steep. The service was okay but we saw many people waiting a long time to have their order taken and the place wasn't that busy.

    2
    « Great Staff »

    There are signs stating that the staff are in training, no need, our staff were great, competent and helpful. Sadly not the case for the food, over done chips, under cooked jacket potatoes, over cooked fish in an average dining area. This is a fantastic venue overall but sadly under used, next to the 'cafe' is a lovely dining room which we have used in the past and a comfortable lounge area which we took our coffee in. I understand if a proper lunch is not served due to lack of trade but I suggest a better cooked lunch in the dining area might bring better reviews and provide a better setting.

    2
    « Not impressed »

    We ordered 6 meals which were presented very well but the fish was tasteless, the panini was a grease sandwich, sausage and mash was so small I was still hungry after I ate it. For a best western I would advise people to try somewhere else around there.

    5
    « Amazing wedding Day »

    Our wedding day at the Buchanan Arms Hotel was amazing. I can't thank all the staff enough for making our day run as smooth as it did, even with 21 children attending. My Husband and I had a great day as did all of our family and friends. Kitty the wedding planner is amazing. Nothing was a bother to her from the planning stage to being there on the day. She was checking on us throughout the morning (myself and my bridal party stayed the night before) to make sure everything was okay. She even sorted my dress ( various times) and the Groom and Best Mans socks and shoes which was above and beyond her duties. Once Kitty left on the night of the wedding we were left in the very capable hands of Becky & Colin who made our evening reception run just as smooth as the day. The food was great from breakfast to the wedding meal. The in house DJ was also great he knew what to play to get everyone up dancing and was happy to play anyone's request. Most of our day guests stayed overnight and no1 had any complaints, rooms were lovely, breakfast was great and the leisure facilities also went down a treat to cure the hangovers. Would 100% recommend The Buchanan Arms Hotel to anyone not just for a wedding but for an overnight stay. Excellent wedding packages and great value for money. Thanks again everyone at The Buchanan Arms. Jodie & Ally Ferguson x

    5
    « Fun friendly atmosphere »

    Visited for a wedding event and it was an absolute fantastic experience staff are friendly,funny, and very helpful it's a nice calm atmosphere location is great easy to find and the food is delicious would recommend this established anytime

    5
    « Lovely Welcoming Cafe »

    Stopped off at the Buchannan Arms Cafe as we were looking for a dog friendly place to stop and have a cup of tea and cake before driving back to Edinburgh with our new rescue dog we had just picked up from the Dunbartonshire SPCA centre. As it was an unusually pleasant afternoon we knew we just needed a pub with tables outside. We spotted the Buchannan Arms and stopped expecting just to get a cold drink at least. However we were very pleasantly surprised to find a lovely, stylishly decorated cafe attached to the hotel. My husband and daughter sat outside with Woody our new member of the family and I popped into the cafe. There were signs up saying staff were being trained and asking for a little patience, but this was not needed. The staff were excellent and even though I had popped in just before they were closing, they couldnt have beem more helpful. Lots of nice cakes to choose from but as I am on a gluten free diet, I had to ask if they had anything gluten free. The very helpful girl behind the counter immediately popped into the kitchen and came out suggesting that the chef could make me up a meringue with cream and fruit, which I was very pleased to say yes to. I ordered drinks and lovely lemon meringue cupcakes for the rest of my family, and the girl offered to bring the meringue out when it was ready. I wasn't disappointed when it arrived as it was a sumptuous combination of free cream and a variety of forest fruit toppings, from red currants to blackberries and raspberries. It was really nice to find somewhere, that didn't treat you like an inconvenience if you turned up 15 mins before they closed, and was happy to concoct a replacement to make up for them not having the actual thing you wanted. Would definitely go there again, and commend the staff training as it is clearly superior to many other cafes I have experienced lately.

  • 1
    « Groupon lunch and spa »

    Received a Groupon voucher worth £40 for lunch and spa so decided to book an overnight stay as we got engaged in the hotel a few years ago and loved it. lunch consisted of a sandwich with some crisps on the side, hot drink and a cupcake. Spa facilities are quite poor.Rooms are tired and grubby looking and not worth the £150 we paid . Requested room service for breakfast at an additional fee, this arrived half an hr late, cold and half the order missing . I discussed this with the manager who did not seem interested in my complaint and was quite rude! Will not be back which is a sham as we had so many good memories from our first visit.

    1
    « Groupon Visit »

    I was given a voucher deal as part of my Mother's Day gift from my 16 year old daughter. I have used a groupon voucher at this hotel before, I had a two course lunch and a £10 voucher towards any treatment. Our visit last year was amazing and all I could do was rave about the place. Lunch was fantastic, treatment was one of the best I've had. So you can imagine my friend and i were looking forward to visiting this time around. To say I was disappointed and angry is an understatement. We were ushered into what can only be describe as a truckers cafe, wooden tables and benches certainly not in keeping with the rest of this hotel. We were then give a laminated sheet which gave us a choice of sandwich fillings on a bloomer loaf or panini of which they actually didn't have. Tea/coffee and a cake! I was so taken aback as the voucher deal had clearly stated a 2 course lunch! On realising this was our lot we ordered, when it came my sandwich was served with half a dozen corn chips and a limp oil covered salad. Disgusting! We then chose a cake, which was dry, and a cup of tea. It was certainly a long way to go for a sandwich, had I actually wanted a sandwich for lunch the very last place I would have went was Drymen. I feel my daughter was totally ripped off and that this is probably the most expensive sandwich I've ever had. From having previously raved about his hotel and the lunch and spa I am certainly not doing so this time and will most certainly not be back. May I suggest that the hotel describe exactly what's on offer in future therefor preventing yet another negative review.

    5
    « Clean, tidy, comfortable, friendly staff, lovely food, idyllic location »

    Stayed here on a business trip in March 2016. I was pleasantly surprised with my room. Contemporary decoration, very clean, tidy and comfortable, with a large tv, and comfortable chair and desk to catch up on some work. The restaurant staff were very friendly and the food was beautiful (steak). The hotel was also situated in a scenic location, however I unfortunately did not have time to explore the area, and would therefore love to return with the family to do so.

    1
    « Groupon visit »

    Leisure centre was awful had no idea we had to pay £5 for robe 50p for a towel !! they also had no slippers The changing rooms are dire no room when busy , a lot of the lockers don't work , see through shower doors I hairdryer between about 15 ladies (1 wasn't working ) Our lunch served in a room that is like a cafe(awful chairs and tables not in keeping with a hotel The food was not great panini swimming in mayonnaise also had to send the chips back they were burnt and soggy we tried to eat them but couldn't the waitress came back and said the CHEF said that's the way they come in !!!! We won't be back :(

    5
    « 5th visit of the year...so far! »

    Another fabulous stay at our favourite short break hotel; our 5th in a year. Its safe to say we'll be back soon. This hotel is so friendly and full of character. We like to stay in a particular room which we request when booking (easy to do and encouraged by the hotel). The food is absolutely excellent, both dinners and breakfasts. Standards of rooms are very comfy and cosy. Leisure facilities are very good, with a mix of adults and children. The character of the hotel is fabulous, but the real stars are the staff, particularly the new staff since our last visit. They can't do enough for you (without being fake or overbearing) and happily chat away. When we visited this time, a wedding was on which created a different sort of atmosphere, but equally as nice. Thanks for another lovely stay.

    3
    « Voucher deal »

    My friends and I were given a 2 course lunch and spa deal via groupon and visited today. The voucher clearly stated 2 course lunch so when we were given menu to choose a sandwich and a cupcake we queried it with the manager. She advised that it was just the sandwich even though she agreed that it said 2 course lunch and when we booked we were told it would be better than an afternoon tea. We ordered and one of our sandwiches a white bloomer the bread was stale and had to be replaced, and the old tomato stalk had been left wilted in the side salad. The other 3 were good and no issues however this was another disappointment on our day out. Drinks - £2.45 for a bottle of irn bru X 4 you can get a 2 litre bottle for £1.99! very over priced - don't think I will return any time soon.

    4
    « Amanda n Jean »

    We are just back from The Buchanan Arms Hotel And Spa In Drymen. The staff are the most helpful ,kind,caring and nothing is a bother they actually all go that extra mile.We can't wait to go back soon hopefully. The room was lovely, twin room,double sofa desk and chair, table n two chairs, spotless well done to all the girls in House Keeping u were amazing, so room 4here we come, all the guys and gals in restaurant ,bar and room service superb. Great food all the time Chef.All the best reception staff and a wee hello also to John the painter a true gentleman. Jean n Amanda all you folk can't praise this hotel enough so get booking x

    4
    « Two night stay »

    Very friendly welcome on arrival. Bedroom was large with 2 single beds 2 chairs and table also a desk and yes 9 plug sockets. I ate my evening meals in the bar same choice as the restaurant. Food was excellent and reasonably priced. A pint of lager £3.75. Leisure club has a good gym pool sauna. Bedding and towels clean and fresh. Breakfast good choice of cold and hot buffet. Cant fault my 2 night stay. Will definitely use again when in the area.

    4
    « one night break »

    Stayed here on an Easybreak DB&B deal. Overall, we enjoyed the stay. The Hotel is 3*, and that is just about right. Our room was at the back and was satisfactorily clean and tidy. There was only single glazing, so there was some condensation on the windows in the morning. The room was warm enough, but only JUST. No amount of adjusting the radiator valve made any difference, although there was hot water in the feed pipe. Also there was a room above us and the footsteps were VERY noticeable. Bathroom was fine, although there was no loo brush (a bugbear of mine). There was a £22.50 per person allowance for dinner on our deal and this was adequate, although you can expect to pat £20 minimum for a bottle of wine. The food was good, although a little on the "nouvelle cuisine" side. We had room for dessert, which we usually don't bother with. Bar prices a little above what I would normally pay. There is a spa etc. which we did not use. Overall we enjoyed the stay and felt we got reasonable value for our outlay. Would recommend.

    5
    « Great Base for Hillwalking »

    We started the West highland way walk and stayed at the Buchanan arms Hotel. All staff were lovely from Reception to Restaurant. Great place to stay and lovely cosy Hotel. If I had remembered my swim shorts I would have used the pool! Great place

  • 3
    « Girly weekend »

    Just back from weekend here and we all enjoyed our stay. Our rooms were of good quality and were nicely furnished. The décor throughout the hotel is traditional and well suited to its surroundings. We were there for Murder Mystery themed night which was just okay. We were told to be there for a prompt start at 7 and it didn't begin until 8. We felt this went on for too long, but enjoyed the disco afterwards. The food served had mixed reviews - nothing to write home about, but our party seemed to enjoy the breakfast next morning. More bar staff needed at function hall at night. Only 1 serving most of the time and it was very slow service. Wouldn't put my off staying again, but wouldn't rush back for a themed night.

    4
    « GREAT WEE SPA AND LUNCH DAY, FANTASTIC SCENERY »

    Having purchased a Groupon voucher to visit the Hotel at only £21.00 for 2 people this was good value for money. I visited with my husband and 2 grown up children. On arrival the receptionist was polite and informative. I had already booked our lunch by phone for 1.30pm She explained how the voucher worked and we made our way to the spa. The changing rooms were very clean (although the ladies were a little on the small side). We then proceeded to the gym,swimming pool, sauna, steam room and Jacuzzi. They were all clean and maintained to a reasonable standard. The gym looked like it could do with a little updating however I did not use this.The steam Room seats all had cracks which need to be repaired and the steam came out of a pipe underneath one of the seats which was extremely hot if you were sitting directly above. We then all proceeded to lunch which was included in the price. The lunch was basic but very good there was a choice of different sandwiches or paninis, tea, coffee and a muffin. Overall a really good day out, nice location, good service and I would recommend to everyone. The Hotel had some lovely old features and it was very well kept.

    4
    « Lovely »

    I took a friend here for a birthday treat. All areas were spotlessly clean, the staff were very friendly and smartly dressed. Breakfast and dinner was great particularly loved the beef and sticky toffee pudding. The only complaint was the prices for drinks and spa treatment. My friend says she pays those sort of prices at Gleneagles. I too thought £3.25 for a Bacardi and a further £2.45 for a bottle of Diet Coke was too much however, not being a big drinker it didn't spoil my break but my friend loves treatments etc and felt the charges were too high.

    5
    « Great hotel with exceptional service »

    This is our second time staying at this hotel. The room was very spacious and clean. The bed was sumptuous and we had a great nights sleep. They also have a great pool and spa and a lovely bar with a large, well appointed room for residents to relax in. Our son is a very fussy eater and when we checked in we looked at the evenings menu and there was nothing on it that our son would eat so asked if it would be possible for them to provide a cheese and tomato pizza for him. They did not hesitate a second and said that would not be a problem, and it wasn't. We had a lovely meal that night in the restaurant and the food was very good. The breakfast was also really good the next morning. I would recommend this hotel for a nice relaxing break but would say that there is not much of any interest in Drymen so take your swimsuit and make the most of the pool.

    5
    « Fabulous Mini break in beautiful surroundings! »

    Second time at this Hotel and will definitely be back. All the Hotel Staff were first class - so warm and friendly, nothing was ever too much trouble. A special mention to Lisa who always went out of her way to look after us. The breakfast buffets were delicious and the dinners great, too, with lots of choice. There were a few problems in the restaurant just one evening when it was exceptionally busy, the service slow and the meal not up to the standard of the other evenings but that seemed to be just a blip in an otherwise excellent few days. The Leisure Centre was also amazing, especially the swimming pool and the staff there couldn't have been more friendly or helpful.

    4
    « Overnight stay on way to Highlands »

    Had a nice stay on way to Highlands. The staff were friendly and the food was good. We were originally put in a large room as far away from reception as we could be, The windows didn't close very well and the internet wouldn't work at all. The nice receptionist let us move rooms so that we could use the internet and although the room was in a noisier part of the hotel just beside a fire door I was much happier there and the bathroom was better maintained. If the internet is important to you I advise asking the hotel to give you a room near reception. I enjoyed a nice swim in the pool . Would be happy to stay again,

    5
    « spring visit »

    Room was clean , tidy, really warm, bed really soft . Bathroom clean. Swimming pool great not to busy.Food for dinner was really nice, well cooked, staff were nice and helpful. Breakfast lots to choose from. Had a great time really relaxing would go back if going to that area again.

    4
    « Two day break »

    Rooms very good Night duty manager runs an excellent team. Nothing too much trouble. Attentive service. I had Cullen skink one night and carrot and coriander soup next night. Did not have to add any seasoning (perfection). Main course braised beef and steak next night. Compliments to chef Lovely pool

    5
    « Easter holiday break »

    My family and I spent two nights at the hotel. We had a great time. The room was lovely. The facilities were great. The food in the restaurant was delicious. Compliments to the chef. The staff were very nice and very helpful. Will definitely return.

    2
    « Really Disappointing »

    Went for a one night stay for our wedding anniversary. Room was ok, unable to go to the bathroom without the door hitting your back. Later in the evening we went for dinner. Food was great but service very slow (possibly due to being busy), however waited 50 minutes for our plates to be taken away, after I requested it and after 4 members of staff seeing the plates lying there. Restaurant staff appeared quite rude and more interested in getting more people in that serving the ones that were already seated. Spa facilities were good however the Sauna was not available, although when booking we were told it was available. Very disappointing first visit and bad first impression. Would not recommend sadly.

  • 3
    « Nice hotel - but tired looking rooms »

    Stayed for 2 nights. On arrival our room was ready - ahead of check in time so this is always a bonus. However, it smelt of damp. We spoke to reception who had us moved straight away. The bedrooms were okay, but very tired looking. Would benefit greatly from a repaint. The grounds also could do with some TLC. On the other hand the restaurant,bar, and lounge area were lovely. Great décor and atmosphere. Gym was large and good and the swimming pool was okay. When we chose to use it there were swimming lessons for children using half the pool, so probably just bad timing on our behalf. All staff were friendly and attentive.

    4
    « Great 2 night stay »

    We stayed here with our 4 friends through a "my hotelbreak.com" (formerly known as Classic Britain) 2 nights dinner, bed and breakfast for the price of 1 deal. Fantastic value for money. Bedrooms were of a decent size, nicely furnished and comfortable. Breakfast was buffet style and plentiful. Evening dinner was excellent and a good choice of dishes from the menu. Leisure facilities were good - decent sized pool, jacuzzi, steam room - although the sauna wasn't working during our visit. Hotel decor very, very nice and there's a lovely conservatory to sit and relax day or night. Staff were nice. Nice little village with a few shops, another 2 hotels and a pub. Also a few bed and breakfast establishments. Lovely little tearoom called "skoosh". A nice little retreat for relaxation. Would recommend.

    5
    « Rest after a couple of days climbing »

    We spent a night here to rest after a tough couple of days on the mountains . We arrived very late and staff kept hot food for us , they could not have been more friendly. Bed was very comfortable and room very clean and spacious . Breakfast was a bit disorganised but reasonable, all in all very good - sadly we didn't get to use leisure facilities but we would go back

    3
    « 4 day family get-together over Easter »

    We booked three double rooms for our group. We have visited this Hotel many times before and praised it highly. We were disappointed this time to find that the two large fires in the residents lounge are no longer active. Complaining of feeling cold we asked if they could be lit only to have it explained to us that they are now only used with paraffin "for effect" but they had no paraffin in them! We had two small fan heaters plugged in, one at either side of the fireplace and another two placed by the side of the other fireplace in the Lounge. This is no replacement for the bonhomie of the blazing fires we associated with this hotel. There also seems to be no service in the lounge and you go up to the Bar to order. One of our group complained about the room (No. 23) being cold and thought it was a faulty radiator but, in fact, the heating is off during the day and she was given one of these hated little fan heaters. On the whole this is a lovely hotel with lovely, friendly staff and I write this constructively. Please think about lighting your fires again. On the whole the food in the main restaurant was excellent but at lunchtime on our last day there (29/03/16) we went for lunch at the Coothie restaurant and three of us had baked potatoes with cold filling (cheese) and the potatoes were actually cold. The charming waitress took our plates away and when we got them back we had tepid potatoes with melted cheese and the potatoes were on the wrong plates - we had dressings on the salads so could tell this. We didn't complain again as the waitress in the restaurant was so attentive and nice - just decided to accept it was the best whoever was doing the food that day could manage. The Spa was used and given a glowing report so happy clients there. This Hotel is in a beautiful area and has a very special relaxed feel about it.

    5
    « The hotel with great everything! »

    This is my wife and I's 8th visit here in the last 3 years. This visit was just a relaxing overnight as we recently became parents for the first time and this was us getting a wee night away just the two of us. As always arriving in Drymen is a pleasure as its one of the most quaint places you can get so close to Glasgow. Check in is always and easy non complicated process. We then went for lunch in their new Coothie Coffee Shop. Food great and at such a reasons price. When then went to our room, clean, fresh and everything in it we would need. After unpacking we then headed off to the leisure suite. Buchanan Arms can be proud of a very well equipped Gym, descent size pool and three main attractions Jacuzzi, Sauna & Steam Room. The changing rooms are extremely clean and well maintained. As it was a complete chilled night we were having we ordered room service for dinner. The food was once again of great quality and also piping hot on arrival at our door. The best thing about Buchanan Arms is the breakfast, we filled the slips out to have breakfast in bed (you choose everything from what's in your plate to what time you want it arriving.) the breakfast was superb I am also led to believe it's all locally sourced produce. All in all Buchanan Arms is a lovely hotel which caters for your every need, I will never stay anywhere else when in and around the Drymen area!

    5
    « excellent place »

    Extremely Helpful and wonderful staff. Beautiful place to stay in a beautiful location. High standard of housekeeping. And a wonderful well priced cafe attached. wished we had stayed longer . Very central for visiting other locations and great walking trails nearby

    5
    « Spa Day Bliss »

    Myself and my mum came for a chill out birthday treat at the Haven Spa. The therapists (Emma and Joanne) were wonderful and pampered us for 50 minutes before we went upstairs to the relaxation room for complementary chocolates and tea. I would highly recommend the facial and massage combo treatment! We then went for a swim in the clear pool and relaxed in the warm jacuzzi. The staff were so welcoming and couldn't do enough for us. Can't recommend enough!! We will definitely be back!

    3
    « A Disappointing Expreience »

    Stayed for 1 night to break a trip north. The room booked was adequate but nothing special and it wasn't warm (although I don't like rooms to be too hot) but in the morning the old single glaze windows were running with condensation. The evening meal was nice but the breakfast left a bit to be desired. I am not a lover of a lukewarm buffet. The bar when I was there didn't lack atmosphere but then a drunk talking loudly and frequently punctuating his conversation with the f word is not what you want to hear either. The worst however, was the inconsiderate behaviour of some guests who were partying in their room and chatting loudly until 5 am. Tried the night porter to get them to shut up but no luck - maybe he was getting the sleep we weren't! The management were apologetic when we were checking out but no amount of compensation makes up for a lost night's sleep, particularly when you have a long journey ahead. Even without the noise and the drunkard issue, it would not be a place I would return to and having stayed in another place nearby, I would choose that and leave the Buchanan Arms well alone.

    2
    « Honeymoon trip. »

    Very small, uninviting rooms & bathroom, although both were very clean. Limited evening menu. Little atmosphere in the bar / lounge area on a night and as the hotel is pretty isolated there wasn't much else to do! The pool was a welcome activity but was not the warmest we've used!

    2
    « Try somewhere else! »

    Overnight stay for my husband on i on journey through scotland. Reception friendly and room clean. Pool and facilities poor (sauna broke, hairdryer broke). Requested wake up call for 8. Nothing happened so dont rely on this. Mentioned it at reception. No apology just said "would look into it". Not really a satisfactory response if we had needed to be somewhere! Now to the breakfast. Oh dear! I have read previous reviews saying breakfast poor and managers response saying this has now improved. Unfortunately this is not the case. A pleasant lady tells you to "sit anywhere". Problem being most tables full of dirty pots. Eventually found a clean one but then couldnt find any milk or butter which all the tables should have. When my husband asked for butter it was as if he had asked for something no one had heard off. Food was very disappointing and tasted like it had been there a very long time. We will not be going again....my husband had booked for May whilst touring with two colleagues but these bookings will be cancelled. Overall very disappointing. Worth paying slightly more probably and staying just down the road.

  • 2
    « Disappointing Visit »

    Went here with a friend for her birthday kn a groupon deal which was use of spa and a 2 course lunch. We arrived in the middle of a wedding which give credit to the bride id be livid with randoms in the midst of my wedding day!!! Anyway it was not a 2 course lunch but a very drab panini and an average tasting cake. Service was appaulling waited 30 minutes for a panini really?? Also got chips that came 15 mins later and were hard yuk! Never cleared plates or asked how anything was. Onto the spa it was ok but jacuzzi had way to much chlorine in it and 5 people max could fit it! Sauna was broke and steam room was literally a box with 5 seats had cracks on them and i only found this out when my friend and i sat up ans caught our leg leaving a cut!! Couldnt see as it was very steamy obviously! Changing rooms/toilets were vile and had luke warm showers with almost see through showers.So disappointed maybe in this case you do get what you pay for. Will not return or recommend sadly.

    4
    « Perfect weekend getaway! »

    Stayed here with friends last night and it was one of the best weekends we have had. The rooms are lovely, modern and spacious. We had dinner bed and breakfast which can sometimes be hit or miss but the food was lovely. The salmon pasta is definitely worth trying! Breakfast was self service, plenty of choice and hot breakfast was really nice, fresh and replenished often. Although we didn't use the facilities of pool, spa and gym it did look good. We will definitely be back for another stay and next time we will definitely be having some spa treatments! The staff in the hotel were all really nice and friendly, very accommodating. We would definitely recommend this hotel!

    4
    « Lovely hotel in a beautiful location »

    This was my third stay at the Buchanan Arms and on this occasion my room was at the rear of the hotel and was large with a comfortable king size bed. The wifi signal was a little weak in my room, but strong in the lounge so I was able to work from there. Which is no inconvenience as the lounge area is lovely and is particularly inviting when the open fires are lit. The restaurant and menu could benefit from modernisation, but the food was nice (Cullen skink and braised beef) and the service excellent. Breakfast too was very good and my soft boiled eggs were perfect. Please make an effort to cross the road and take the walk to the viewpoint. The path is only 200m or so long but the view in the morning and at sunset is quite lovely.

    2
    « Disappointing »

    We bought a lunch/spa deal and every aspect was disappointing. The lunch consisted of a choice of sandwiches and a cake. We chose paninis which were doughy and tasteless. They were served with a few tortilla chips, soggy salad and coleslaw that has been plated long before as it had a skin over it. The cakes were heavy and stale. No one asked if we enjoyed it although maybe worked it out as we left most of it. When we went to the spa the sauna was closed, staff unwelcoming and just generally unpleasant. We'll not return.

    3
    « Weekend Away »

    Partner took us away for a relaxing weekend. Staff were friendly and the hotel was well decorated. Well except for our room. We were in room 17 which was very dated. We had an old wallpaper which was ripped and cello taped at one area. To make it worse when we were checking out the rooms next to us were being cleaned. Everyone of them was modern and nicely decorated. Ours looked pale by comparison. It was £180 for the pair of us. The hotel and facilities out with the room were great. The room was poor as was the bathroom. The shower and hair dryer were relics of the 80s by the looks of it. There was also no iron which was frustrating as we would taken this as standard due to the size of the hotel. Disappointing considering there were cheaper places to stay in the area which were of the same standard room wise. The pictures were very misleading. Perhaps our room was due for an upgrade but it would have been nice to have been made aware of this.

    3
    « All ok but the breakfast !! Bad beyond belief »

    A colleague and I were visiting the area 17th March. We were impressed with value , style and look of the hotel , all was fine except breakfast and can honestly say we have never experienced service like it, ever. Those young girls in the dining room have obviously had no training whatsoever and even the very basics were beyond, and basically couldn't care less - spoiled our visit and strongly recommend some staff training

    5
    « Great value break - Highly recommend »

    Just back from a three night break at this great hotel. This is a very comfortable hotel with a great atmosphere and a touch of style unlike the glass towers and box square rooms in the ultra modern hotels put up now. Give me the style of the Buchanan Arms any day. Lovely staff and the food is excellent. Very comfortable bed and spacious room with good en suite. Tip to the management: Could I suggest you move the cutlery storage away from the kitchen doors next to the lounge. We had 30 minutes each night we sat in the lounge of the crash of cutlery being thrown into containers. Not quite what you want to hear after a lovely meal when you want to relax over a couple of drinks.

    4
    « Lovely hotel »

    We had bought a Itison voucher for afternoon tea with spa treatments and had a lovely time. We tried to make the booking several times but found it difficult to get booked in for both on the same day, as you have to phone each department separately, which was a pain. We went for our afternoon tea which was lovely and staff were great, Then we went for a hot stones massage but we got lost trying to find the spa as its not sign posted well and also got lost looking for toilets as these as down stairs, We didn't have time to use the spa facilities as by the time our treatments were finished it was closed to public, only open to hotel residents. You are given a day pass which is good, so you can go in and out as you please but we couldn't get an earlier booking, as it was fully booked, so we couldn't do this. I would recommend but you would have to book well in advance.

    5
    « Another fantastic stay »

    This was my friend and Is 2nd overnight stay here. We stayed on the 11th March . We booked through my hotelbreak.com the deal included cream tea dinner bed and breakfast . We has a £22.50 each allowance for dinner . From the minute we arrived we were made very welcome . All the staff from manager to housekeeping are very friendly and professional. Can't do enough for you. Our room (28) was spotless and comfortable. The beds have mattress protectors as do the pillows which is a must for me. The cream tea was delicious. The menu for dinner was varied and we had lots to choose from .Our meals were superb. Staff were very attentive. We retired to our room where we just chilled . It was so quiet so we both had a great nights sleep. Breakfast was once again great . We couldn't get an appointment for a massage but spent several hours in the pool and used the sauna steam room and jacuzzi. After a relaxing time in the spa we headed to the huge sofa's in the lounge area and had several drinks before we decided to have lunch which again was very tasty . My friend and I have had many spa days at this hotel and as I said before this was our 2nd overnight stay. We will most definitely return .

    4
    « Lovely stay »

    We had 3 nights stay here on a bed and breakfast basis. We had a lovely large room, with three windows and king bed. The breakfast was ok buffet style with extras from the menu. I ordered porridge the 1st morning but didn't bother again as it took more than 20 minutes! We didn't have an evening meal as lots of other places to eat in Drymen and nearby. Recommend the Oak tree at Balmaha! We made use of the pool and steam room which were nice and the jacuzzi was lovel. Will stay again if in area

  • 4
    « Fantastic! »

    Brilliant staff, wonderful facilities. Breakfast was good, but wasn't asked if we wanted tea or coffee and there was only scrambled eggs as an option. Room was clean and very tidy, bed was rather hard but had a good night's sleep. The leisure facilities were excellent!

    5
    « A Pleasure,yet again ! »

    Great hotel ,food very good,rooms smashing and to a very good standard.Great facillites and hotel in very pleasurable surroundings.staff first class and nothing too much trouble,A Jewel of Best Westerns ,in a lovely bit of Scotland.Will be going back for sure.Thanks !

    4
    « Relaxing weekend at good hotel in beautiful location »

    Stayed February 26th and 27th 2016 (Friday and Saturday) Hotel is in the lovely village/town of Drymen surrounded by beautiful countryside and of course within a very short distance of Loch Lomond We were very lucky with the weather as the Loch was so calm and the snow was on the mountains. Bliss The hotel is very well run and the staff are extremely friendly and helpful at all times Our room was on the ground floor with a lovely view of the garden to the rear of the hotel The room had everything we needed (including bath) and bed was comfy Windows open in the room to let in the fresh air Food was good with an allowance of £22.50 on the set menu which was ample to cover a starter and main or main and dessert. There were specials on each day too Breakfast was buffet style and food was very tasty and plentiful. Thoroughly enjoyed the breakfast I would say drinks at the bar were not the cheapest we have found but still enjoyed the comfortable lounge area A bit of entertainment would have been good on maybe Saturday night but that is only a small point We paid £180.00 for the two of us DBB for the 2 nights with easy breaks and we would say we received very good value for money All in all a lovely stay at a well run hotel and we will be back for sure P.S. If you are staying we would suggest you drive to Balmaha and Rowardennan as the views are beautiful and (at least in the quiet season) very peaceful I suppose we are biased because we love Loch Lomond but we think you will be impressed Thanks to all the staff and management for a lovely stay and relaxing break Tom & Ern (With friend Bubbles darling (Karen) in tow)

    1
    « Lunch was interesting »

    we have driven past many occasions,thought this time we will try for some Sunday light bites.Sadly we found it shocking we would of got better service at a fast food restaurant, for one you get told to wait to be seated but shouted across the restaurant to find a seat,(at this time 5 out of 10 tables taken up) we got handed menus eventually.which were played out nicely. once we have chosen our food and drink we had to wait about a good 20 mins just to order drinks,seemed like they we ran off their feet even though they had 3 girls on and 5 tables with an average of 3 people at each table,and tables with dirty plates and glasses on,once we received our drinks a good 15 minute wait we were able to order, when we received our food it was not a great standard, the sandwiches had little flavour,once finished we asked about a light cake,we got informed to collect our selfs (quite happy to) asked a few questions about the board and sadly got told "we've not used this in years".On heading up we got cut off by a manger asking for information and on the way back got a look that i wouldn't be given to a paying customer no mind a member of the public. After choosing our cakes we headed back to the table to find our plates were still remaining at the table,as we sat down to enjoy we found out one of our choices (the chocolate muffin) was not what it said on the label it was a ginger and coffee flavour which was rather unpleasant.going up to pay we said our table number with not a remark a facial expression of hu,what ,eh. we explained what we had for lunch and paid but i have to say i for a highly represented hotel the service in their restaurant was shocking.The guest who have used the groupon coupon were treated very nicely and while paying customers were made to wait for longer than normal for any restaurant.On the way out there was no thank you or see you soon it was replaced stairs.After returning to the car we did check to make sure we never had horns coming out our heads for the looks we received.

    4
    « Relax, revitalise your body, mind & taste buds at Buchanan Arms Hotel& spa: »

    Phoned previously to inform reception we were running late, asked if we could upgrade room as we got a Winter Warmer deal with DB&B with use of spa for a bargain price. The Room they put us in for the Winterwarmer difinately did not need a upgraded it was spacious, clean with enormous bed. (My husband is 6ft 2inch ), We slept like babies. The Spa facilities were excellent opening hours to suit evenings and early mornings,towels ,shampoo with hairdriers provided, It was wonderfull to have a early morning swim in a warm swimming pool, bubbly spa and sauna. The food delicious The Real Macoy you could tell it was homemade with expert hands a chief that loves his masterpieces a creation of mouthwatering food, A real treat for the taste buds. We would difinatley Recommend This Oasis of a Hotel to fellow travellers. Only book 1 night we stayed overnight and wished we booked for 2 nights. Will book 2 nights next time, ps the walk to the viewpoint over the Loch is worthwhile , The village is charming clothes shop 50% discount at moon. The lady knows what suits your body shape,

    5
    « Great value, excellent location »

    Nice, clean and tidy room. Restaurant food was tasty and served quickly and with a smile. Staff were very friendly and efficient. All in all a very pleasant stay here. Absolutely no complaints at all.

    4
    « Excllent value and comfort »

    Stopped here on walking the West Highland Way. Room was modern and very comfortable. There is a spa/swimming pool (I did not use but talking to fellow walkers was excellent). Staff very friendly and helpful and overall facilities are good. It would be a good base to explore area. Food in restaurant was pretty average and expensive for what it was -possibly because it was low season or an off night (restaurant staff were a little chaotic). Chinese couple next table gave up after waiting 30 minutes for a dessert. Hotel is a major venue for weddings from April onwards so could get very busy/crowded at weekends. Apart from food the venue and hotel facilities are very good.

    5
    « Our home away from home »

    We recently returned from yet another faultless stay at the Buchanan Arms. This place has became our "home away from home" only 50 mins away by car from Greenock but feels like another world. Barbara on reception is always very welcoming, and the food at night and for breakfast is always first class. Check on Easy breaks for cheap deals to this hotel and also classic britain (now called Myhotelbreak. Com) All in all, a great place to stay and great value for money.

    5
    « Fantastic Overnight - Food delicious! »

    My sister and I are just back from an overnight stay and there is nothing negative I can say about this hotel, the service and the food - all of which were excellent. The hotel was very clean and the rooms were cosy. We used the leisure facilities and spa. The treatments were wonderful; lovely rooms and excellent therapists. Considering the points above, the thing that stood out for me was the excellent food, it was the tastiest afternoon tea and evening meal I've had in a long time! All beautifully prepared, very fresh and tasted amazing. I would certainly recommend this hotel and will definitely be back!

    4
    « Overnight stay »

    Came for dinner B and B for my wife's birthday. Room was clean but could do with modernising. Lovely king size bed and flat screen TVs. I loved the gym sauna and nice warm swimming pool which l used both days. The meal at dinner was enjoyable but would not go overboard about it. Breakfast was the usual buffet affair where if you time it right the food has just been served. The staff throughout the hotel were friendly and efficient and a credit to the hotel . Would definitely stay again should I decide on a day away.

  • 3
    « Relaxing break away »

    We travelled here to celebrate our Pearl Anniversary on a 3 nt dinner bed & breakfast deal. Check in was efficient. 1st impression was good. Lovely lounge & conservatory areas to sit in. Our room was ok but a bit dull as only had a very small ill fitting window with really no view. A tad disappointing. King sized bed as we requested which was very comfortable. The room was clean & well appointed. Small bathroom but all we needed. The leisure facilities were good. We enjoyed spending time there. On our 1st evening, as it was our anniversary, I had emailed & asked for a nice quiet table in the dinning room. Don't think anyone passed on my request. We were more or less just told to choose a table. After the problem of choosing a wine which was available. 3rd time lucky!! The meal was good. Well presented & service was good. It was very busy this evening. 15th day after Valentine's Day. I'm not sure what happened on our 2nd night but it was so different & not for the better I may add.the dinning room was much quieter this evening. Our starters came very quickly but we had to ask for bread. We then waited 55mins for our mains! We had to ask twice if we could get them. On our 3rd request we finally got a jug of water. My pasta should have come with garlic bread which I pointed out when it was served to me & the waiter said he would see to that but after eating half my pasta I requested it again. I never did get my garlic bread. To be honest we couldn't wait to get out the restaurant that night. The service was shocking & the food was definitely not up to the standard of our 1st night. We did speak to the staff about our complaints before leaving but we were never given an explanation. One pleasant young girl, Nicole, Who had not been serving us was very apologetic. Our waitress couldn't have cared less! We were given a G&T's in the bar on the house so I guess our displeasure had filtered through there. Our 3rd nights experience was good. Totally different older staff who gave the impression they knew there jobs well. Which they did. The food was back to being good again. We are just really confused as to what happened on the Tuesday night! Breakfast was on till 9.30 each morning. On all 3 mornings we were in the dinning room by 9am but the food on the buffet was very run down & dried up. I requested more beans & a very disgruntled member of staff grunted she would see to it. She did! The system they have of requesting how you wish your eggs cooked is very poor. On each morning we were well through our breakfast before they arrived. There was scrambled egg on the buffet if you like it cold & like rubber!Having said this, our last morning was a big improvement on everything. Bit like the dinner. That was 2 good ones out of 3. The breakfast was 1 good one out of 3 !!! I see a pattern evolving! We used the Cloothie snack restaurant twice for a light lunch. The food was nice but the staff were the same as breakfast & were anything but pleasant. On two occasions I witnessed the older blonde lady(!the one I had asked for more beans) being VERY rud to the younger member of staff with her hair in a platt. She was a bit rude to me when I explained I had a massage booked for 45mins time & I wondered if I would would have time to eat comfortably & I then asked if she would take our order. It wasn't busy that day and another couple who came in after us had their order taken before us. The waitress was obviously unhappy with me asking if she would take our order. I had the feeling she wanted to leave it to the young girl! We found the service much better on our 1st visit,the 15th & it was much busier. All in all we enjoyed our break here. It was not the special break we had hoped for but it was ok. The staff seen to perform better under pressure & unfortunately we did not experience the pleasent staff that other reviewers speak of. Apart from Nicole. Neither of us feel we could recommend this hotel to anyone & we will not return. There is plenty of choice in this popular area.

    4
    « Continuing good standards. »

    We got an overnight with breakfast, and chose dinner for the evening. All in all a very nice stay. We stay here 2 or 3 times per year, and the standards are certainly being maintained. I also noticed that rooms are now having bathrooms upgraded to a high standard. Hope they keep this up & we will definetly return time after time.

    3
    « Shame its only average »

    Booked an overnight for our wedding anniversary. The hotel is nice looking and clean, staff were friendly, the room was also clean with a nice bathroom,plenty of pillows which good. The downsides were, the bed was like concrete neither of us had a good sleep. I am used to a firm bed having a bad back however this was ridiculously solid. We chose to eat in the restaurant wish we had'nt. The starter of antipasti was nice, I had the special of baked ham, the ham was a bit on the dry side was just edible. My husband didn't enjoy his burger either. The worst was yet to come in the form of the desserts. I have never had worse desserts, which was extremely disappointing. The brownie was far too crumbly for a brownie with very little of a gooey centre. The banoffee pie my husband had was hardly anything but cream and a shortcrust base. Very little taste of banana and seemed to be no toffee/caramel. We used the leisure facilities, the changing rooms were clean and adequately laid out. The pool was a nice size and at a nice temperature. The steam room was terrible it was plastic internally with 3 out of 5 seats cracked the sign pointing this out should be on the door not a small sign at the side. The sauna was decent. The jacuzzi was out of order and I have heard this isn't the first time this year. I wouldn't dream of paying the prices in the spa, in a hotel of this calabre. That pricing is best placed in 5 star resorts. It does have the makings of a good hotel just a little more attention required in places.

    3
    « well known brand, quaint village lovely food, »

    we stopped here for a spot of lunch whilst out for a drive on the 13/2/16. The hotel/restaurant is a bout a 10-15 minute drive from the shores of Loch Lomond. You have the hotel, and through a corridor is the Coothi restaurant, which serves anything from home-made cakes to full meals. the staff were friendly, and the food was plentiful and freshly cooked. The restaurant was cosy enough, although when we were there. a large family group kept making farmyard noises so put us off. The toilets were in a small 'quiet' room and down some stairs, and I didnt see any signs for easy access toilets, so I have withdrawn a rating point for this. The other thing I would say is that if you are paying by card, they use a wireless card machine and you need to walk with the server to the reception area where the best signal is. As always, you need to keep an eye on your card so its not out of your sight, and this is applicable in any place you pay by card. when we were there there was an advert for a murder mystery dinner and stay, but unfortunately this was sold out!

    5
    « Excellent stay »

    Cosy room, well appointed... lovely night porter who arriving late asked me if I needed food... good breakfast if a tad comical as I termed it the poached egg fiasco... luckily I was happy with the scrambled on the buffet.

    5
    « A BUSY WEE GEM »

    Booked an overnight stay for me and the other half with cream tea and DBB. I thought that the hotel might be rather empty but not a bit of it as both the hotel and the restaurant were doing good business on a February Monday afternoon/night. Staff were welcoming and room 6 was well acceptable even though ( as some previous reviews) there was a doorway outside and squeaking floorboards above. Not a problem! The cream tea scones were enormous with the restaurant food being excellent and served well by smart, keen to assist, young staff. We never used the Spa but could see that it also was well attended. All in all a great base for seeing the Loch Lomond area and further, if required, or just a chill out. A return visit and recommendation go hand in hand.

    5
    « Excellent »

    Stayed here overnight on 15/2/16 I upgraded to a superior room for my husbands birthday. Very pleasant receptionist staff, very clean room and bathroom. We used the spa facilities on Monday and Tuesday. Only fault was showers were freezing. Breakfast was lovely Really enjoyed ourselves. Hopefully be back soon.

    5
    « Fantastic stay »

    My sister and I stayed at the Buchanan Arms for the first time for a one night stay and it won't be the last! A fab hotel in a lovely setting, plenty of brilliant views of our beautiful Scottish countryside and the service was second to none. From reception, the Coothi Coffee shop, the fantastic relaxing Spa, the bar and the very friendly and helpful housekeeping staff this lovely hotel and it's welcoming and friendly staff made our stay a fantastic one. The hotel is well kept, the room was spotless, a good size and very cosy and the spa and gym was a good size too. We had lunch and breakfast, good homemade food which was fabulous and plentiful. Well done Buchanan Arms, would definitely recommend you and will definitely be back soon.

    5
    « Love it »

    This was our second stay here and we had the master room. The bed is HUGE! And such a beautiful room. Lovely wee bars scattered around and nice cafe! We love it that much we booked our wedding venue here. Staff always very pleasant. Can't fault it. Oh and also... dinner was amazing!! Thanks again. Heading up for a spa day the end of February, the treatments are amazing. :)

    4
    « Lovely helpful staff, a decent 3 star hotel »

    This was my third visit to the Buchanan Arms hotel in the past 4 months, twice with a few friends & once with my husband. The hotel has recently taken on a full time maintenance person & I could see the difference on my last visit with halls being painted and all starting to look nice & fresh, the staff in this hotel are all local & really make your stay in the hotel so much nicer. I have to say, I've never been to the spa & pool during my stays, so can't comment on it. The rooms were nice & clean with comfortable beds, the only negative here was the carpets were a bit stained, I realise it very expensive to replace carpets, but temporarily a good shampoo with some stain remover could help improve matters. I had dinner in the restaurant twice, but wasn't impressed with the menu which was the same on both occasions (months apart). The chef really needs to look at adding some of the simpler dishes like lasagne, fajita's , chilli, steak pie etc, as burgers with lumps of barely heated goats cheese on it just doesn't work & the sauce of melted butter & garlic recommended for with the salmon is just a no no as it overpowers the salmon. I would return & recommend this hotel to friends & family.

  • 5
    « Cracking one night stay »

    One night stay 12/2/16. Me and the Mrs stayed for one night not really expecting the world from this 3 star hotel. We got a hell of a shock. The staff...from walking in the door were exceptional, they came across as warm and friendly. They told the Mrs about the local area and what the hotel had to offer. The spa (pool, steam room, sauna, gym treatments etc..) The room (53) not over large but very nice with a large bathroom. Fittings in the bathroom, very swish. Two slight problems, a humming, none stop. A fan on a outside wall I think. Not over loud and we could live with it. The tv, on arrival no tv stations. The hotel had this fixed as quickly as they could. Food... We asked for room service at a set time...It arrived ON time. Smashing. Breakfast... A buffet type, with fresh coffee and tea. again, no problem. When booking out, yet again staff were cracking. I noted on other reviews, a lack of staff. I can say plenty of staff at all times. More importantly, the staff cared. With great staff, cracking rooms, great facilities what does a hotel need to be a four star? This hotel needs a star adding in my humble view. Well done all concerned.

    4
    « Buchanan Arms »

    Had a terrific stay... rooms were well presented and spotlessly clean. Jane & Jean gave our group excellent service at breakfast which was extensive and well cooked. Only downside were the bar prices which were very expensive. Would visit again; had a lovely stay.

    5
    « 13 visits and counting. »

    I am ashamed to say that this is my first review of this hotel, despite our 13 visits! We keep coming back because of three things: firstly, the staff are welcoming, friendly and well mannered. Barbara and the other ladies at reception always greet you with a smile and do everything possible to make your stay comfortable. Secondly, the leisure facilities are a welcome break from the sometimes inclement Scottish weather. The pool guys are lovely and they work hard to keep everything clean and tidy.(Some areas of the pool do need updating though - tiles missing and broken seats in the steamroom.) Lastly, the food. Everything we have eaten has been delicious. Beautifully presented and perfectly cooked. Don't go expecting a 5* - it isn't. It doesn't pretend to be. Yes, the stairs creak and there's a few watermarks on the ceilings...but the warmth of the welcome more than makes up for any of that. Needless to say, we'll be back.

    3
    « Rab Mur »

    This is my second time here and I think my last.the room was cold and the tv was not working well but it was clean and tidy. The breakfast was not very good and it was cold and the staff was not very friendly in the restaurant. The spa was ok

    5
    « A great wee escape »

    Have just returned from a solo 3 night stay. Having prior to that spent 3 nights in Arran I came straight from there by public transport to the Buchanan Arms. Saturday was a wet day and I felt a bit bedraggled by the time I had negotiated Balloch bus station in particular. However my mood changed the moment I entered the hotel. I was given a warm welcome at reception and a detailled-talk through. I was upstairs in room 42, smallish but cozy. Cold as it was upon entry, the electric heater soon warmed it up. Perfectly adequate. I was on a dinner, bed and breakfast deal and the food was superb. Although I had initially booked a table for dinner, the Salmon Leap was very busy so on all 3 nights I simply ordered food to my room. While a seperate room service menu exists i just asked if I could order to room off the main dinner menu. This was instantly agreed to without quibble. Whether this is standard practice or something done on a discretionary basis to solo travellers on busy nights I do not know. But it was much appreciated. On checking my bill, the £3 tray charge was also part of my £22 dinner allowance and not added on seperately which was great but to be honest unexpected. Ice buckets are provided instantly and for free if you go down and get them yourself (£3 tray charge otherwise) and no annoying 'no outside food and drink allowed' signs......if you know what I mean. As other posters have said the breakfast buffet is great but (probably as a result) it is very very busy, particularly the later you go. If you go down after 9 expect a food queue akin to school dinners (ok maybe a slight exaggeration) and there is no lull, so no point in sitting down hoping it will die down in 10 mins. it doesn't. There's no point in me suggesting a counter server presumably because it is literally a 'help yourself' breakfast and that is the appeal, and ye Gods folk take full advantage, especially several members of that party in on Saturday night!!!!! Ye Gods guys, had some of you fasted for a week? The shower was a good power one, although I am surprised there was no bath mat. The bed was extremely comfy although sleep much after 7am is impossible due to creaky floorboards and voices in corridors. As other posters have correctly said, the wifi isn't great, especially at peak times, although with this being the February holiday chances are this was due to my observation of large numbers of kiddies never off their devices. However......since my own mobile wifi was unuseable due to bad signal this is something that should be addressed as far as possible for a large scale place like this. But I am awarding it 5 stars because I loved the place and any minor quibbles are just that, and don't justify me marking down in any way from what has been 3 great days. It's a rustic Scottish hotel, not The Ritz.

    5
    « Above and beyond our expectations »

    We recently stayed here as an overnight to celebrate a family members birthday. There were 10 of us in total and we were looking to do a whole afternoon and overnight all in the one place. This hotel still had entertainment nights on and so seemed an ideal choice. We opted to arrive around 2 pm and had booked an afternoon tea. This was exceptional! ..not only had the hotel ( in particular Colin and Kitty )..went out their way to make this as special as possible but the food for the afternoon tea was fantastic!..The sandwiches, scones and cakes all delicious! And not just your bog standard afternoon tea. This was vintage style with unusual China cups and saucers. Vintage tea pots etc. Lovely!. Colin also kindly arranged for us to sit in a separate area and had a beautiful table set up for us to put our cake and balloon on. Really couldn't of asked much more and this was just the start. Birthday girl was made to feel even more special with a lovely complimentary bottle of wine brought to her personally by the manager. Some of those in my party attended the pool and spa facilities and said they were lovely! Evening entertainment started at 7-7:30..An excellent meal. Quick and efficient bar service with a young man serving who was only too happy to help carry drinks to the table for us. Reasonably priced drinks . Fantastic comedy night entertainment. Involving the whole audience. Brilliant! .great dj and dancing ! Rooms were spotless. We had a triple room and had plenty of space. Tea making facilities and very comfortable beds. Breakfast in the morning was outstanding. A very wide variety of both continental and cooked breakfast options ..all buffet. I did spot a menu for other breakfast items that could be ordered but i was quite happy with what was on offer at the buffet. Staff brought pots of tea / coffee as and when we required it. All in all we encountered alot of different staff members at this hotel and every single one of them delivered a friendly and professional service at all times. In particular the manager Colin went above and beyond to accommodate us and make our stay memorable. He very clearly has a passion for his work and is a credit to the Best Western Chain! . Can't recommend this hotel enough. Beautiful settings. Excellent service. Fantastic food and clean comfortable rooms and facilities. Don't hesitate to book. We will be back .

    3
    « one night stay »

    Poor initial impression. Worn carpet on vety creaky staircase. Telephone cables unprofessionally straddled wooden panelling and around doors in corriders. Room was small but comfortable. Bathroom huge. Single glazed. Unbelievable condensation on window in the morning!! Noisy fan which went on for a long time after bathroom light off. No hand rails at bath and shower was over the bath. I asked when checking out if any rooms had walk in shower or handrails over bath and was advised that neither were available. Impossible for those with mobility issues. Having said all that, the bed was very comfortale and I had a much better sleep than normal in a hotel. The room was comfortable and food excellent. All in all a very good deal

    3
    « Great staff & food - pity about the cold rooms! »

    Initial room above main entrance was so cold we had to be moved. The next room was excellent and a pity we weren't given that one first. All the seating areas were also cold and didn't make for nice places to relax. The staff were all excellent and made the hotel better just by their great service. The food in the restaurant and café where you eat breakfast was tasty, well presented and also added to the experience in a positive way. The bed was a little hard for us but perhaps just not our type of bed. If the heating was improved I would return but unfortunately not until then.

    3
    « Poor servive »

    Was here for spa and afternoon tea for my 13 year olds birthday with her friends. The pool area great as was the gentleman who looked after us in pool area. When we went up to have afternoon tea in the restaurant, they knew nothing of our booking, even though I put in special requirements days before. I have to say shame on the management as we were told by a member of staff that the hotel had 90 people booked in the restaurant that day as it was the last day of the iris on voucher and only 3 members of staff on. They tried to do a good job with what they had but struggled. The management knows how many was booked and let the hotel down but not having enough staff on. I felt I wanted to help them clear tables for them. There was a lot of people not happy. They had to rope in the reception staff as there were no clean tables. Not a first good experience. I would like feedback from someone. My daughter felt let down as I did too

    4
    « Great staff and facilities »

    First visit to the Buchanan Arms and would highly recommend it. Staff were very welcoming and attentive without being overly so. The room was a bit small for two adults and a child, but this was not a problem. The leisure club was excellent, with warm water in the pool and a clean locker/shower area.

  • 1
    « Poor service, overbooked, rubbish deal »

    I visited here last spring for a spa and afternoon tea package which I received as a birthday present in March. Since receiving the voucher I called the spa consistently for weeks, never able to get through to anyone. When I eventually got someone via the hotel reception, I still could not get through to the spa. When I got hold of the spa I was told their treatments were all fully booked until after the voucher would expire (1st June). Was told I couldn't use facilities either as the place was full. Went for the afternoon tea which was booked - receptionist then told me we could have used the facilities which was upsetting as we had brought nothing with us. The afternoon tea itself was awful with tar - like cold coffee and stale cakes. We also had to wait longer than many other tables on our food, by which time our fizz was finished and coffee like an iced drink. We were ignored by various members of waiting staff with only one woman who was rushed (appeared to be the only capable person) eventually catering to us. It was the worst customer service experience I have ever had and a terrible waste of a birthday present. I definitely do not recommend vouchers for here. Just awful.

    5
    « Spa and lunch »

    We visited the hotel through a Groupon deal Spa and lunch and we were not disappointed. The pool, sauna, steam room and jacuzzi were all very enjoyable. We spent a good couple of hours enjoying the facilities. We then had a very nice lunch This was a great value deal and we will certainly return here again Very welcoming and helpful staff.

    5
    « Excellent one nighter »

    After a long and frenzied journey the Buchanan Arms was my oasis of calm in a very windy and rainy night... Excellent room, lovely breakfast and a trip to the spa... all in all a very nice experience was had!

    4
    « Very nice »

    Went here for an overnight stay. Staff were very friendly and helpful. Room was very spacious and massive bathroom. Only complaint about room was Wi-fi was quite poor though with it complimentary shouldn't complain. Swimming pool was excellent and with a steam room and sauna too it was very relaxing but sadly the jacuzzi was awaiting repair. Did not dine in hotel at night but breakfast was lovely and staff in restaurant in morning very friendly. Overall I gave 4/5 but if WiFi was better and jacuzzi working it would receive 5 it was great value and highly recommended will definitely return.

    4
    « Overnight stay »

    Lovely hotel, staff very friendly and welcoming, stayed at room 29 which was very cosy only thing was tv didn't work and was very hard to get a wifi connection in the room, comfy bed and lovely bathroom, breakfast next day was great buffet style and staff were again very friendly, pool area could do with an update. Would stay again.

    4
    « Good all round experience »

    Very pleasant location just 15 mins from Glasgow. Lovely views and very good facilities in the hotel. Very comfortable and good all round experience staying here. Have stayed a couple of times before and I am always pleased to be able to go back there. Highly recommended

    4
    « Buchanan arms Drymen »

    Lovely hotel nice spa nice room massive bed, comfy Good location but the breakfast was one of the worst I've ever had, stale buns Sausages that i could not eat, If these sausages were local product there must be a sausage factory near by, saying that the price i paid was cheap. The breakfast was so bad i dared not eat there at night time. Would stay at the hotel again on a room only basis

    5
    « relaxing day out »

    Came here with a groupon deal for a spa day and lunch, pool area is quite nice and warm as is the steam room and jacuzzi but the pool was a little cold- it was snowing heavily outside the day we visited (it was beautiful to look at from inside the hotel) although the changing area is a bit run down, lunch consisted of main course and cake, we opted for fish and chips and it was really tasty,the lady who served us was a gem very friendly but not intrusive, overall I'd recommend this place for a visit. Beautiful part of the country with stunning scenery

    4
    « Pleasant Stay »

    My wife and I stayed at the hotel for one night over the Christmas holidays. This was the second time that we had stayed at this hotel. On both occasions we found the staff very friendly and helpful. On both occasions we stayed in superior rooms where we found the standard of the rooms good for a 3* hotel. On both occasions the restaurant was rather busy for breakfast and they appeared to have difficulty keeping the hot food buffet well maintained...but the food that we had was good and hot. The leisure facilities and the pool area were a little 'tired' but none the less they were clean and the staff were friendly. Overall, we have had two pleasant stays at this hotel.

    4
    « Last minute booking for Xmas at short notice. »

    Have stayed here before visiting family when travelling North. Lovely situation on road to Loch Lomond and beautiful scenery. Did bed and breakfast and eat on Christmas Eve for dinner only. Good Scottish hospitality and friendliness.

  • 5
    « Great Night of Comedy »

    I've not been at Buchanan Arms for many years and a comedy night to beat the January blues was the perfect excuse to visit this beautiful country hotel. There have been many changes since I was last year and they all compliment the building greatly. Check in was smooth and friendly with clear directions to my room. A welcome letter was waiting for me from Colin the Hotel manager with all the information for the comedy night, which was great considering I was running late so couldn't hang about reception asking questions. The night itself was superb, the food service was efficient and the meal was well presented and very tasty. I was surprised for the money paid that a choice menu was offered, I've been to hotel nights where soup, chicken and cheesecake is the only option. Carrie the comedian was excellent, very funny and managed to engage everyone in attendance. There wasn't a large crowed at it but that didn't matter it brought everyone closer together. The leisure club is good, a bit changed from when I was last there although the broken tiles next to the Jacuzzi let it down a bit. Breakfast was very good and Jane made us feel very welcome even though the breakfast room was full of other hungover people. There is a good selection of hot and cold breakfast goods all excellently presented. I'm looking forward to go back, next time I will be booking some soa treatments.

    5
    « Good night out »

    Went to a Party Night, Hotel very clean, room excellent and big enough, Meal was god and bar prices not the worst, Good breakfast in the morning and used the spa which again was good.No complaints at all.

    5
    « 5* »

    From an excellent service through the hotel to comfortable bed and a bath! Stayed for two nights and wasn't disappointed with anything. Close to a spar and balmaha. Gym has basic equipment and the jacuzzi wasn't working but there's still a good sized pool a sauna and a steam room. Would recommend and will be back. Thanks to all the staff, great job throughout .

    2
    « New Year Relaxation »

    Visited on the 3rd of January for some relaxation before starting back work . The staff at reception were friendly and helpful and when we asked to change rooms due to the orginal room only having a double bed there were no issues and we were moved to an excellent room with a super kingsize bed. We had dinner in the restaurant and the food was exceptional but the service was terrible. We were given a table in a corner even though it was not too busy it took an excessive amount of time to be served. We ordered drinks and it took approx 15 minutes for them to arrive and the bottled water was missing. We ordered another round of drinks but after another 15 minutes they had not arrived and they had to be ordered again. Tables around us seemed to be served while we sat with empty plates on the table and no drinks. Breakfast was advertised as finishing at 10am on a bank holiday so we arrived at 9:30am. We waited to be seated and I was promptly pushed out of the way by the lady looking after the dining room. We ordered coffee and again this took 15 minutes to arrive and when we went to the buffet to get food there was very little left and lots of people coming into get food. I asked if there was fresh food coming and was told there was so I waited but 10 minutes later I was told breakfast finished at 9:30 and there would be no fresh food. The hotel is very nice and the quality of food at dinner was exceptional but the experience was ruined by some outstandingly terrible service.

    4
    « Family Christmas Dinner »

    We had our Christmas dinner here. The food was excellent and service was second to none. We were made to feel very welcome. The place was busy but you didn't have to wait too long considering how busy it was at times. The meal was quite expensive, especially the child's meal as my son is a fussy eater and didn't really eat his dinner but the price is expected on Christmas Day, everywhere I looked was similar price. Lovely 4 course meal with tea and mince pies at the end in a lovely relaxed atmosphere. Would recommend this place.

    4
    « Nice wee break »

    Lovely hotel, booked superior room on site! Would recommend had super king bed, chairs, large tv, tea and coffee making fabilities Food in restaurant was good!!! Nice wee break between Christmas and new year !!!!!!!!!!!!!!!!!!!!!!!!!!

    4
    « Very Good »

    Very friendly & helpful staff. Located in a pretty town, hotel had a very quaint and comfortable vibe. Pool and Spa was also good. Rooms were great with an excellent bed, clean bathroom and powerful shower head for a refreshing shower. Buffett breakfast was also good value for money.

    5
    « Christmas Party quality and value! »

    This is the third time I have joined a Christmas party night at Buchanan Arms. The value for money is incredible - £60 for an overnight B/B with a party thrown in. Food very good, accommodation very good, staff very good. Put it together and it adds up to an excellent venue for a team overnight! Well done indeed - we'll be back for a 4th year in 2016!

    5
    « party night fun »

    went here for a party night at the weekend ..the service and food were really good and after we had a great party night ..our room was very good with fresh decor but the highlight of the night was the late bar .the two guys who were on were so funny attentive and professional (Bruce & Eric) they kept us going with laughs all the way the best part was a tricky situation with a drunk female guest which was handled with sensitivity by Bruce how he kept a straight face i do not know .. this comedy double act made us feel special and it was fantastic to know that they both patrolled the hotel to ensure safety and to monitor noise from other guests ..... we will return and i hope these lads are still on because they are are credit to you ... thank you best western for a great night out

    4
    « Very nice hotel and service »

    We stayed for three nights and enjoyed our stay.On the plus side- decor was clean and fresh for an old building, as were the bedrooms. On the whole staff were very friendly (with some exceptions below). Food was very good in evenings and breakfast, and good value for money. Easy and plenty parking. Leisure facilities were good and staff friendly. On the minus side - on arrival on Wed night two receptionists ignored our presence for about 40 seconds, and the one who eventually checked us in, although efficient, was robotic and didn't make eye contact- bad first impression .Similarly a barmaid late at night persisted in talking over her shoulder when serving me. Restuarant staff, particularly at breakfast seemed over numerous, which appeared to result in haphazard attention to diners. Also pervasive smell off fire smoke around reception, lounge and rooms above. All in all though, we would go back

  • 3
    « Food Extremely dissappointing »

    Went to the Buchanan Arms for the Xmas party night, the overall night was good, and the accommodation fine, however they really need to up their game with the food served at the party nights. myself and a large group of friends have been to the party nights here several times over the last 7 years. Up until 2 years ago I would have rated the experience Excellent, with the food being a 10 out of 10, however it changed ownership 2 years ago, and since then the food being served is abysmal, this years offering of Beef with Pepper sauce was disgusting, the beef was like a preformed disk of meat which was cooked to the point of being rock hard, so I imagine the objective of the sauce was to disguise this fact, there was very little veg to accompany it, and what veg there was, was inedible too, I couldn't even cut the green beans with my knife...the starter of Chicken Roulade wasn't much better, minute potions of a dry tasteless processed dish, our friends had the Turkey, which didn't fare any better. This is a complete repeat of last years offerings, but we excused that due to the change in ownership, and the kitchen still being setup, but this far down the line, its unacceptable...so come on Best Western, get this sorted out, or you could find yourself out of business.

    4
    « Very nice country hotel »

    We stayed for 2 nights on a special break deal . The hotel and staff were lovely. Very comfortable room and good leisure centre. Breakfasts were really good. Plenty of room to park the car . Will stay again.

    4
    « Great hotel for a getaway break »

    We stayed for a one-night dinner, bed & breakfast break and really enjoyed our stay. The receptionist was welcoming and efficient, and kindly offered to give us a larger room than the one we had been allocated - much appreciated. On passing through the lounge on the way to our room I really enjoyed the smell of wood smoke from the open fire, and there were plenty of sofas and chairs to curl up in. Our bedroom was a good size with a large, comfy bed, a large-screen TV, hospitality tray and a couple of armchairs and table. The decor was modern, quiet and relaxing and the en-suite was beautifully done and spotlessly clean. Our evening meal in the Salmon Leap restaurant was delicious and the staff were friendly and attentive. Our table was by the window (by our choice) but after a while I got rather cold as there was quite a draught from the window. It didn't stop us enjoying our meal though. In the morning we had a really good buffet breakfast - a wide choice of hot or cold food with plenty of fresh fruit available too. Again the staff were friendly and efficient and although we were towards the end of breakfast service we were never made to feel rushed at all. Pity we didn't have time to use the leisure facilities this time. I think we'll have to go back for a longer stay at some point. The weather was very rainy during our stay but we walked up to the viewpoint opposite the front door of the hotel - well worth a look even on a wet and windy day as the view over Loch Lomond is beautiful! It's a good base for exploring the area - Balmaha and Rowardennan are a short drive away and the scenery is stunning.

    5
    « Brilliant Stay »

    My partner John and I recently spent a lovely long weekend here and enjoyed every moment. the beautiful big lounge area was very cosy and comfortable, we enjoyed a couple of quiet evenings there after a few drinks in the bar, which was small and intimate. extremely impressed with the style of the bar - ye old Scottish style with the buchanan tartan and little pieces of info about the history of the buchanan clan in places. Our stay was made especially good with the assistance of the staff, one member in particular Scott Anderson, he was extremely helpful and friendly, couldn't do enough to make us happy we thank him greatly. the buffet breakfast is always a winner! A couple of down sides though, during the day the bar is unmanned quite a lot and its difficult to get served, we ended up going elsewhere after ringing the bell a few times and waiting for a very long time. Also the food wasn't too impressive but this may be down to me being very fussy, John on the other hand loved his meal.

    3
    « Wedding »

    Stayed here for 2 nights to attend a wedding. I have to say it would have been helpful if we were asked if we had any mobility issues as we were allocated a room at the furthest part of the hotel in the lowest floor. We had to go along corridors and down stairs, more corridors to eventually got to our room. The room was very cold and it was evident hotel were aware as an electric heater had been put in the room, however, this would have struggled to heat a cupboard. Heater not on in bathroom and we had to turn this on for a luke warm radiator. We were very disappointed with the room in general as was a little dated and basic for the cost we had paid. The hotel could have done with more staff attending bars during wedding as it was evident the staff working were stretched, albeit, every staff member we spoke to was very helpful and polite. The restaurant is a bit overpriced for what you get. I had a chicken dish on the Friday and would have appreciated some vegetables on the plate to bulk up the portion. I think this hotel basis itself on the leisure facilities, however this is not for everyone and maybe structuring its pricing to exclude this if you do not want to use them would be an option for guests who don't want this. Overal hotel should explain the layout of rooms to allow guests to advise if rooms in what we called the dungeon!! are suitable, exclude off price of stay leisure facilities if not required and TURN UP THE HEATING!!!

    2
    « An OK place »

    We stayed one night here during our Scotland trip. The Hotel is a classical Scottish landscape lodge. To be honest I don't really know what the "spa" part about the hotel should be. There is a pool area with a nice pool and a hottub as well as a steam bath. Unfortunately everything is quite old and out of shape, which makes a visit to the "spa" not so enjoyable. It's ok for one night but if you're looking for a wellness weekend I can not recommend this place. We had the same problem with the rooms. It was ok but since everything looked worn-down we did not feel very comfortable here. The breakfast was ok but everything else than outstanding.

    4
    « Lovely Girly Afternoon »

    A wee treat for myself and a friend from Groupon - access to the spa, £10 off a treatment and lunch. The hotel is lovely - a complete warren, but that's part of the charm! All the staff we dealt with were incredibly pleasant, and helpful. We didn't get any treatments, but had a lovely time in the spa, lots of hottubbing and saunaing - not much exercise!! Lunch was main course and a cake - drinks were extra. I had the tomato, brie and spring onion tart with salad and new potatoes, and it was very tasty. The cakes were also VERY good!! Delightful experience, and now we want to go back, with the menfolks.

    3
    « A Pleasant Hotel »

    This is a nice enough hotel, located in a small village, which doesn't have a lot in it. The public areas were nice and traditional, with an open fire in the lounge, although, unfortunately a lot of smoke ended up inside the lounge! Perhaps the chimney needs cleaned. I believe there are upgraded rooms, however, ours, although spacious, was a bit dated. There is wifi, but it didn't get as far as our room, however, may have been a technical issue, as they seem to have recently got a new system. The food, both breakfast and dinner was very nice. The wine starts at around £20 a bottle, which seems a bit pricey for here! Very friendly and helpful staff.

    5
    « Lovely short stay »

    We have visited this hotel on a number of occasions although it is over 3 years since our last visit. Although obviously the hotel in general has not changed a great deal the new décor and updated rooms are a big plus and looking lovely. Our room was spacious, newly decorated, lovely and clean. We stayed on a DB&B deal and really enjoyed all meals. Breakfast is now served in a different room and is much more cosy than when previously served in the main restaurant. Good choice at the buffet and all freshly prepared. Although not a great fan of having an allowance at dinner to use on an a la carte menu have to say on this occasion it worked well and gave a wide choice of meals. Quality was really good. Leisure facilities are very enjoyable and comfortable. Possibly the main feature was the friendliness of all the staff. they simply could not do enough for you and were more than happy to spend time chatting etc. We will certainly be back.

    2
    « Disappointed ?? »

    Stayed here previously 6 times over the years and always loved it!! However we went today for a spa day and was really surprised ! Our lunch took 55 minutes to come and it wasent that busy ( with two small children a nightmare!) anyway food was good but service not the best at all. Then at the spa we had to pay for towels - never heard of this before and you don't get your money back. They were very small like tea towels but the guy didn't seem to care. The showers were freezing cold. It wasent good.

  • 5
    « Fab! »

    Stayed here last Saturday night. Our room was enormous and beautifully furnished and the bed was massive! Wide enough for 3 - with the number of pillows to match :-) Extremely comfy. We ate in the restaurant and the food was exceptional. I had the pork loin and my other half had the lamb. Both highly recommended. Drymen is a small, quiet town but a trip to the oldest registered pub in Scotland, The Clachan Arms, is worth a five minute walk. Turn left out of the hotel, walk five minutes and you'll see it in front of you on the other side of the road. Although there was a wedding party going on the night we were staying we weren't disturbed at all. Breakfast the next morning was excellent. And before you leave take five minutes to cross the road and follow the path up to the signposted viewpoint. It's well worth it! I wouldn't hesitate to stay here again.

    4
    « Comfortable old hotel sympathetically modernised. »

    Our family room (48) was huge with a large modern bathroom. Free wifi, tea making facilities and toiletries were provided. We enjoyed our dinner and breakfast and found the staff to be cheery and efficient, particularly Gina and her breakfast team who couldn't have been more helpful. The breakfast buffet offered a great selection of fresh fruits, cheeses and cold meats as well as all the usual cereals, porridge, juices and fry up. Reception staff had everything ready for us arriving and similarly, the check out was smooth and swift. The highlight for us was the large indoor pool, jacuzzi, steam room and sauna. This leisure area, which also included a well equipped gym and beauty treatment rooms was clean and well maintained as was the rest of the hotel. This is a well positioned hotel for exploring The Trossachs and Loch Lomond National Park.

    5
    « Simply the best »

    Stayed overnight with a group of girlfriends. Hotel was an unexpected gem, with absolutely lovely staff, cosy conservatory and delicious soups. Particular thanks to Eric and staff in the fabulous spa - our treatments were top class & the relaxation room was perfect for a group. Looking for an excuse to return!

    4
    « Lovely hotel »

    Checked in for a 4 night stay last weekend. Lovely room, great facilities, good food and very friendly and helpful staff....though there were one or two exceptions! Breakfast was excellent and the restaurant was complimented by a good team who were efficient and helpful....particularly the young lads who were very polite and couldn't do enough for you. The spa was a welcome bonus with a nice range of facilities. There were great areas for relaxation, an adequate bar and an efficient and friendly reception. Areas of the hotel were a little 'tired' but work 'ongoing' was evident. All in all a lovely hotel which we would happily use again if we were in the area. Thankyou to all the staff for making us welcome.

    5
    « Fabulous stay »

    The Buchanan Arms is a lovely hotel very close to Loch Lomond. The staff are extremely welcoming and couldn't have helped us more. We had a standard room which was more than large enough and had a TV, tea/coffee making facilities, lots of local information and good storage. There is a plentiful breakfast which was all very good quality food and Salmon Leap restaurant also offers a good selection in the evening. The pool and spa facilities are excellent, the pool is not huge but big enough for a few lengths. There are swimming lessons in the late afternoon/early evening some weeknights so the pool can get very busy but otherwise lovely!

    3
    « Nothing Special »

    Nothing to write home about. Average. Gentleman night porter very accommodating. Heating not working in room, however once reported night porter came with 2 blow heaters very promptly. Breakfast area very squashed. Asked for a fried egg, did by appear till 20minutes later once I'd finished breakfast. No butter or milk in tables, had to ask for milk several times to which coffee was cold.

    4
    « Nice Modern hotel »

    Only stayed here for 1 night but it was really nice. The bedroom was big with a massive bed and TV. It was nice clean and modern as was the bathroom. Looked as if it had been refurbed fairly recently. Had free wifi in room and had no problem with connection. They have a good spa with swimming pool, sauna ect, also a gym that lookd like it had some decent equipment. Only stayed B&B so didn't have dinner at the hotel( see my review of the Drymen inn for dinner) but the breakfast was good, plenty of choice. Would easily reccomend this place to stay.

    5
    « Little gem of a hotel ... »

    Just returned from a work weekend conference at the hotel & was my first time staying there , I can honestly say this hotel is a little gem ... The staff were some of the most nicest , helpful & professional I have came across, we were a very large group & practically took over the hotel , nothing was any bother or inconvenience for the management & staff ... The facilities were brilliant ,the rooms were spacious & very well cleaned & kept ... We were in room 9 & had everything we needed for our stay , the food was outstanding, plentiful & very well presented ..... We had a themed disco night & even the staff joined in & dressed up which I thought was a nice touch , I will certainly be returning the the Buchanan arms in the near future & would recommend to anyone to come for a visit .

    5
    « Fantastic hotel and staff »

    I stayed over at this hotel for a night with a friend. We chose this hotel as it was in a nice quiet area and our choice could not have been better. The staff were faultless and could not be any more welcoming and friendly.

    5
    « Outstanding bargain »

    Best Western Buchanan Arms in Dryman is a great bargain. Just outside of Glasgow in a small Scottish village. The hotel is pristine and well appointed. It is a bit of a maze, but that is due to part of the building being a repurposed farm manor. You can get some history with some luxury at the same time. There is a spa on the location. The staff was helpful and pleasant. If you are in the area, this should be your first choice.

  • 4
    « Fantastic service and facilities »

    We really enjoyed our stay as a group of 4 ladies from my family; staying in 2 rooms. We stayed on a Sunday night onto Monday for a bit of pampering! We really enjoyed the evening meal in the restaurant; though sometimes the service was a bit odd/delayed/rushed. There were enough staff but they seemed to be rushing around aimlessly and then towards the end of the meal we had too much attention!! Ahaha. The pool and sauna/steam room facilities were great and nice showers on entry/exit. Everything clean and well maintained. We went twice during the visit and had some spa treatments after breakfast. The food at breakfast was again lovely. It was a buffet style continental and everything was enjoyed. Good service, attentive staff. The spa was absolutely the highlight! What a beautiful massage (upper body and head) and facial. I would travel the hour just for treatments and to stop for a coffee. What a treat! I will be back :) Fantastic offer booked online for the whole stay and treatments.

    4
    « Love this hotel »

    My partner and I booked just to get away for a mini break. We checked in but really didn't like our room and Eileen the receptionist very kindly offered us another room which we loved. It certainly made all the difference to make our stay much more enjoyable. Our evening meal was to a good enough standard although the steak was not. All the staff were very pleasant and breakfast was fab.We booked a massage at haven spa which was divine and went for a swim, sauna and Jacuzzi and found the facilities to be first class. All in all a great stay and good value for money.we cant wait to go back.

    3
    « LOOKING TIRED -OUTDATED »

    This hotel has lots of good points but needs some attention as well. Corridors are confusing and rooms are exposed to noisy fans ( room 1 avoid) - the public lounge area is in need of a refurbishment and with modern and attractive seating it would be great with the outlook it has. Leisure centre was good however steam room wasn't working ( no reason given) and staff generally were attentive to requests. Found drinks in the bar too expensive for my pocket - went elsewhere. No effort to clear dirty glasses - still outside the following morning on tables - not welcoming!! Breakfast was an average experience - certainly nowhere near the best I had over the 7 days of walking the WHW

    5
    « Great value and wonderful service »

    This was our third visit to this hotel, taking advantage of a Sunday B&B deal it offers. This time, I managed to get booked in to the spa at the hotel and I got to experience a really lovely facial. I'd advise you to book early though if you want to take advantage as it's very popular. The leisure facilities in general are great - a well-equipped gym, large pool, jacuzzi, sauna and steam room. This time, we were given a pretty large room with a big bed which was terrific. It looked as if the bathroom had been done up recently too. The staff at this hotel are very friendly and you are made to feel very welcome. We really enjoyed our dinner and the portions were very generous (which isn't always the case when you go for a set deal). Drymen is a lovely village and you should take advantage of your stay by visiting the nearby pubs too.

    2
    « Friendly Staff »

    Staff very friendly especially young chaps in restaurant. Food average. Rooms shabby and hotel very noisy. Need drinking water facilities in leisure suite. Have them in gym but not near sauna or steam room. Corridors like a rabbit warren, very confusing. Won't be returning.

    5
    « Amazing hotel and spa »

    Went to this hotel for an overnight stay dinner bed & breakfast, it was amazing from the minute you walked in the door till we left, great value for money fab rooms very comfortable beds nicely decorated. We also had spa treatments in the Haven Spa within the hotel, excellent totally relaxes you also used the pool, sauna & steam room. Now the restaurant the salmon leap was outstanding food was fantastic hotel should give credit to the staff as they go above and beyond to make your stay as welcoming as they can. Wee bistro had great cakes scones etc and very reasonably priced. Would I go back in a heartbeat, we will defo go back

    1
    « Worst break ever! »

    Visited this hotel for two nights for a wedding. This was truly the worst break ever,the rooms are tired and a decent nights sleep is out of the question due to the fact you can hear every single sound from other rooms. Avoid this hotel if you can .

    4
    « Good buffet breakfast »

    We stayed here while attending a wedding, and found it a pleasant experience. The hotel itself is well appointed, with spacious public areas and a well stocked bar. We had a decent sized room with a comfortable bed and a nice en suite bath and shower. The wedding food was pretty average, although probably not a reflection on the usual restaurant fare. The buffet breakfast was first class. The only real minus was the overfamiliar and sloppy waiters during the wedding meal; definitely not silver service! However, we wouldn't allow that to stop us from going back.

    5
    « Our Daughters Wedding Sunday 27th September »

    We stayed at this hotel for the whole weekend (Sat-Tues)for our Daughters wedding 27th Sept.We would like to thank everyone at the Buchanan Arms for making sure everything was perfect for her special day.A special thanks to Colin who addressed the dance floor problem,which was hired from an outside company(not the hotel).Great venue, excellent staff and service,fantastic food and excellent leisure facilities.We hope to return for another weekend break soon. Alex and Stella Grandison

    5
    « Great Hotel »

    Booked this hotel for a group of 8 friends for a birthday. Great hotel , lovely food. Enjoyed the leisure facilities. Staff very friendly and helpful. Would recommend. Booked this through Classic Britain website and got a really good deal for a sunday night.

  • 5
    « KATHLEEN MCAULEY »

    Sitting having lunch with 5 friends in this lovely homely atmospheric atmosphere. Met such a lovely waiter local lad David Mackie who has certainly made our lunch a memorable one. Nothing has been a problem to him even though the 6 of us had our own idea of what we wanted he had an answer for us all. We would recommend this hotel for anyone looking for lunch afternoon tea or dinner...in fact the next time we come this way we will be staying at the Buchanan Arms hotel. ...look out for David who will look after you and your party thanks for a lively fay spent there ??

 

Getting to the hotel ...

All directions
·From: South From Glasgow City Center follow sign to Aberfoyle A81, then A809 to Drymen, toward the Best Western Buchanan Arms Hotel & Spa. ·From: Glasgow Airport Take M8 to Glasgow, follow the exit signs to the Clyde Tunnel, follow signs to Aberfoyle A81. At roundabout take A809 to Drymen toward the Best Western Buchanan Arms Hotel & Spa. ·From: Sterling Follow the signs to Loch Lomond/A811 toward the Best Western Buchanan Arms Hotel & Spa.