Best Western Premier Dover Marina Hotel & Spa

Our recent short break at Dover Marina exceeded all expectations, leaving us with great memories. From the moment we stepped into the hotel, we were met with warmth and hospitality that set the tone for an unforgettable experience. We were lucky with the weather and the room itself was spacious, immaculate, and thoughtfully designed for comfort, with a balcony overlooking the sea. It was the perfect spot to relax and enjoy the beautiful Dover coastline. The hotel's spa facilities were stunning! They offered a wide range of treatments, and I have to say, the deep tissue massage I received was phenomenal. We had the pleasure of dining at the Marco Pierre White restaurant on-site, and the food was expertly prepared and bursting with flavour. The culinary experience was elevated by the stunning views of the marina. A huge shoutout to the amazing staff at the hotel, particularly Rimshan, Rehan, and Arun. They, along with many others whose names I unfortunately didn't catch, provided exceptional service throughout our stay. Their attentiveness and friendly demeanour truly made the experience unforgettable.

This is a classic hotel on the waterfront in central Dover. Your room includes access to the spa. My room had a sea view and was well-fitted - coffee etc. My only moan is that the towels were, literally, threadbare: it happens but was a bit of a disappointment. I ate dinner and breakfast. For dinner the set menu is good value - well-prepared and professionally delivered.

Called into this hotel for coffees today and was really impressed with how great the staff were, there was 9 of us and we were in need of a sit down and hot drink to escape the windy seafront. The front of house staff went above and beyond to move tables and chairs so we could all sit together. The coffees/hot chocolates were delicious, hot and cheaper than high street coffee shops. If the rest of this hotel runs as efficiently and friendly then I wouldn't hesitate to book a room. Such good service is hard to find these days. Thank you

Great seafront location 15 mins walk from Dover Priory station. We had a very nice en suite seaview room: clean, bright and spacious. Quiet bedroom, comfortable bed, good shower. Pleasant bar and dining room. Excellent breakfast: loads of choice, including fresh fruit, cheeses, charcuterie and cooked. Reception and breakfast room staff were all friendly and helpful. Special thanks to Lauren, Revati and Jazz for making our breakfast such a pleasant experience. Looking forward to coming again.

5 of us came from London for a 2 day visit to Dover and it's sights. Check-in was really seamless and smooth thanks to Patel from the reception who was also kind enough to help us with our rooms. Mayur during the night shift was also helpful in and courteous with us for our requests. They managed to arrange a cab for us, that we really needed. Hotel amenities were brilliant and had lots to offer for their guests. F&B staff during the dinner were kind and hospitable. Room was splendid !.. no problems at all Intend to recommend is 10/10 Not sure if there would be a better alternative to this at Dover. Thanks.

First time of staying here and I would definitely recommend this hotel. We booked this as a stay over the night before getting the ferry to France. The family room was clean, modern looking with a good size bathroom suite. Comfortable beds. The food from the bar was good. My two children and wife had the pizza which was very good. I had the scampi which was fresh but found the portion small. Staff were very friendly and helpful, especially REHAM who couldn't do enough for us and was very attentive to our dietary needs. Thank you.

The most amazing cocktail I've ever had in Dover truly xxx thank you Rehan bar manager, Rob and Arun gave us this wonderful cocktail. More interesting thing was, thet are not pre-mixing any cocktails at all. We definitely visit again. We had lovely evening.

Hi we stayed here prior to going on a ferry. The room was clean and tidy. The sink did not drain down properly. There are no soft closes on the doors so you get woken up when people leave early. We booked a single and a double bed but there was a temporary bed. Because of the initial issues with the bed and sink and the lift was going a little wrong we decided eating in the hotel would not be a good idea. We found a great Italian 5 minutes walk away. Generally disappointing and we would not return, a definite lack of ethics re the room setup, poor maintenance re the sink state and generally a poor setup re the door closes.

Amazing location and facilities Staff is super friendly and helpful. Shout out ravi on desk and rocky in housekeeping. Great people and very helpful. Will definitely stay again and recommend. Did not get to use the restaurant but parking is safe and secure.

Megan on Reception and Ellie at the Bar offered Customer Service above and beyond....please thank them Amazing Sea Cliff Castle views from my room Easy parking and easy access to seafront and Dover Castle recently voted best Castle in UK Top!!

We came away to Dover for a weekend of birthday treats - and the Marco Pierre White restaurant within the Best Western Premier Dover Marina hotel did not disappoint. I approached the restaurant at 6:40pm to enquire regarding availability for the same evening, space was ample and I booked for 7:30pm. The server noticed I had a birthday balloon in my hands, and asked if it was for a birthday meal. I agreed that it was, for my partner. On arrival we were seated at a two-seater table by the window with a beautiful moon-lit sea view. The table had been decorated with gold ‘happy birthday' and star shaped confetti - a lovely unexpected touch. The food was fantastic. We opted for two-courses from the set menu. Starters of Chicken Soup and Shakshuka plus sourdough for the table. Mains being the Cheese and Onion Pig Burger and the Lamb a la Dijonaisse. £19.95 for two courses per person is fantastic value for money, alternatively there is £24.95 for 3-courses however we weren't enamoured by the set menu dessert choices. We opted to share a Mr Caulson's Sticky Toffee Pudding from the Main Menu for dessert, as we were quite frankly already stuffed at this point. To our surprise, a candlelit brownie arrived with the team of waiters/waitresses singing ‘Happy Birthday' to my partner. The plate had ‘Happy Birthday' written on it too. This was a fantastic surprise, and just like the table decoration, came free of charge. The Sticky Toffee Pudding followed suit - a sweet delight for both of us. Overall the team were great to communicate with, all very friendly and quick to respond to any needs.

Me and my partner had an amazing experience at the chophouse we didn't stay at the hotel but we came for lunch and spent to day there. The restaurant was amazing and clean and the system was very straightforward and easy. The staff were friendly and hard working. However, me and my partner picked up on something we really didn't like. Because me and my parent both have hospitality back grounds we just pick up on things, with this we really was concerned and didn't like at all. Clearly a manager or supervisor in a black suit female was standing around with her phone to her ear during a clary busy service, the conversation was chatty and she was laughing so clearly not an appropriate phone call to be having at work. Not only did she neglect helping her staff she was causing a que at the till I'm guessing as she wouldn't move. A younger member of staff clearly asked her for help and she just waved her off. I believe this to be so disrespectful and unprofessional I'm hoping the restaurant themselves are dealing with this situation as clearly it's a problem that even now customers are viewing. Other than that it was an amazing day and the food was excellent so was our personal serving.

Lovely hotel although Staff interactions need improving. Liked · Clean bright and Spacious room. Lovely view of the sea from our room. The balcony was also spacious. Our check in was good as was our check out experience. We used the Spa for massages, a Big thankyou to Georgia for the foot and back massage. Breakfast was good with a wide range of food to choose from. Disliked · The lack of interaction from the breakfast team, a lovely team busy working away. However no conversations, just "Good morning, whats your room number" No one to say goodbye. It's so important for staff to have a good positive interaction with guests, it can turn your day to a good vibe or a bad vibe.

Lovely location. Great staff. (Gary the country music fan was exceptional!) Food Brilliant! Convenient to ferries to Calais. Wonderful place to celebrate our Land's End to Dover trek (by auto). Welcoming but casual. Comfortable elegance!

Room was very clean it did have a safe which didnt work ie. batteries missing but that was no big deal -- .breakfast was good with wide range to select from - the coffee was very good compared to many Hotels in the UK . Friendly Staff .Evening meal - small portions little over priced we use this hotel quite often when we travel to the UK and we will return

We had a fabulous stay today. We have to Say a big thank you to a young bar tender called Ellie. She was polite and provided an excellent service and produced the most fabulous cocktails. We witnessed her deal with a rude Canadian customer who was immediately verbally abusive to her as he hadn't realised that you had to got to the bar to be served. I don't know how she remained so calm and respectful. He was truly awful. Staff like her don't come along to often. She is has a lovely manner and I hope this review gets some recognition from her managers.

Beautiful hotel with fantastic views. Very clean and great to have free parking. We stayed for 2 nights with a great breakfast and wonderful service by Paolo. The rooms themselves were gorgeous and loved the walk in waterfall shower. The only small niggles were the lift being very slow, the hallways being of a sweltering temperature and my toilet placement! It was squeezed into the corner between the sink and towel rail and being 8 months pregnant, I could barely sit on it, except with my legs shut! Perhaps moving the towel rail might be a suggestion. The windows could also do with being replaced/cleaned to make the most of the great view. Other than that, it was a wonderful stay and I'd love to go back. Highly recommend.

Nice stay, comfortable beds, room clean. Staff friendly, breakfast was lovely with plenty of choice. We enjoyed it. Lift was a little slow but at least it worked. The location for us was perfect and a really nice view, would stay again when back in the area for sure.

Lift installed in 1964 apparently was very slow. Carpets in public areas very worn. And leaving my phone charger behind, (my fault) they have refused to send it on to me at my expense. Not a warm fuzzy feeling!

Valentines Day treat .Lovely room with balcony, pity about the weather but it is February. Afternoon tea was very nice ,couldn't eat it all . Cha from the bar , very pleasant and friendly, made us both an espresso martini, delicious, best we've ever had, what a star , it's only early so may have to try another

The Hotel arranged a Celebration of Life after my wife's funeral. The room and the setting were excellent with sea views. The buffet was really enjoyed by our guests. The hotel and staff were extremely helpful and very accommodating. Thank you.

I really loved the hotel, it was clean and stylish. The rooms are well well equipped, and tidy with a beautiful view. Unfortunately my birthday night was ruined, I had a gift from my work colleagues for a pedicure in the spa at the marina whilst I was staying, my colleague told me she booked my pedicure for 3pm. When I arrived the spa reception staff told me my pedicure was at 2:15 and that I was too late. I explained I'd received a voucher and that 3pm was the time stated. I had been upstairs since 2pm, so I could've been there had I known. They had no empathy at all, they did not offer to try and fit me in, even the next day or another day. I was turned away in front of other guests in the waiting area, it was really embarrassing and very disappointing. The voucher amount of £35 wasn't refunded or rebooked as I said, just a complete waste. I feel bad for my colleagues that paid out for it. Not a very nice birthday because of this, so I would use another hotel with a spa unfortunately. I have since been offered to return for a free ‘spa day' to use facilities but not for the pedicure that I had a £35 voucher for. Unfortunately I think that's a poor offer of making amends.

Great hotel. Very friendly staff Spent one night here on business. From going through the door to leaving nothing was too much trouble for all the staff. Clean and modern looking with good choice of evening meal as well as excellent breakfast. Very convenient free car parking

From walking through the doors our experience in this hotel was exemplary. We were met at reception by Gary who was professional and friendly and made us feel very welcome and happy with our choice of hotel. The room was lovely and we even had a sea view. We then enjoyed an hour in the spa which was very welcome after our journey. It was almost empty so we had the hot tub and relaxation room to ourselves! We were recommend Cullin's Yard which was only a very short walk away and had an excellent meal and evening there. Our bed and bathroom facilities were spot on and the breakfast we had the following morning was superb in setting, sea view, service, selection and overall quality. It was the best start to our holiday and an absolute breeze to get to the ferry. The value for money was tremendous and we will definitely be back! :)

Our late check-in experience at Best Western Plus Dover Marina Hotel was exceptional. Mayur, the manager, and Ankit provided exemplary service. Despite our delayed arrival, Mayur ensured a smooth transition, displaying professionalism and warmth. Ankit's prompt assistance and friendly demeanor enhanced our stay. The team's commitment to excellence made our experience memorable. Highly recommended for a welcoming atmosphere and impeccable service. We look forward to returning.

The Dover Marina Hotel & Spa exceeded our expectations. Lovely location just next to Dover beach and all the places of interest in Dover are walkable. We were attended by friendly reception staff who kindly gave us a complimentary upgrade as well as allowing us to check-out slightly later than expected. The room was perfect and had everything that you would need - the balcony with the sea view was a particular highlight. The spa was open until 9pm and included a sauna, jacuzzi, steam room and a relaxation room. There were towels, robes and slippers that you could bring down from your room and use in the spa. This was a five-star stay, a fantastic experience and great value! I just wanted to highlight a few recommendations that would have made the experience perfect... - During our stay, we were woken up several times throughout the night (1am, 3am and 5am) due to a nearby room having a party and playing loud music, this was unfortunate but was not the fault of the hotel. If there is a 24-hour reception member, maybe they could check each floor a few times during the night to prevent any loud parties or noise disturbances? - Many of the hotel guests at breakfast had completed the weekly Dover parkrun (which takes place every Saturday outside of the hotel), with breakfast finishing at 10am we were concerned whether we would make the breakfast cut-off time as the event can finish anywhere between 9:30 and 10:00. We were pleasantly surprised that the hotel staff kindly replenished the items that were running low as the wave of hungry runners arrived. Although the food was removed around 10am, we didn't feel any pressure to leave the restaurant until we were finished. However, I would recommend extending the breakfast finish time until 10:30 on Saturdays to avoid the tight timings. More vegetarian options would also be appreciated but there was a lot I could eat. Thanks again for a great stay, I would definitely return and recommend if visiting Dover.

This is a really good value at any price. Clean, comfortable, affordable and perfectly located if you want to explore Dover. This is a family owned hotel and all of them are friendly, attentive, knowledgeable and just really nice people. Frankly, you shouldn't stay anywhere else.

We have just celebrated our Golden Wedding Anniversary at the hotel. We cannot praise the whole team enough for the total success of the evening. The dinner, service and attention to detail was simply superb and the staff could not have been more supportive or helpful. We also celebrated our 45th Anniversary at the hotel. We highly recommend the hotel and give huge praise and thanks to the Events Team.

There were some really good things about this hotel. For one thing, we came in early on the ferry from Calais at 12:00. The staff very kindly made a room available for us by 2:00- just time for a walk and lunch. Also the bed was comfortable, the water in the shower nice and hot, and even though it's a very old building, everything was clean. On the not so good side these rooms are SMALL. Think cruise ship small. Having read the reviews, we spent extra for the deluxe room with balcony and it was still a squeeze to get around the bed or open a suitcase. Also, they have a sign at the front desk saying they are unable to call a taxi for you. For international travelers, using the phone can be difficult. Many times we have relied on the front desk to contact a taxi for us and I am unimpressed that this hotel declines to help guests in this way. Incidentally, the room I booked was £120 on Expedia or £137 through the hotel website. I am a Best Western platinum member and would have gladly paid the extra to book through the hotel EXCEPT the hotel wanted an additional £72 for taxes and fees while Expedia charged only £20. I was unwilling to spend €70 more just to book direct so I prepaid on Expedia. .

Good location for pre cruise overall decent location renovations where happening while there. The room was clean and renovated, however pretty small. Only one small elevator which gets pretty busy at times so keep that in mind. Wish they offered shuttle service since cruise passengers are big part of clients. If going book a taxi in advance due to they get booked out. You can walk took me about 27 minutes to get to security check and would still have to walk at least 1/2 mile more. That is without luggage. I booked cab day earlier. Location has restaurants and bar. Also easy walk to downtown.

DO NOT STAY Booked well in advance for the bridal and a family room around £1000, so we could stay in separate rooms the first night and get ready there and then enjoy the bridal on the wedding night, they then arranged a concert for the night before our wedding which is in the room below the bridal without warning, so we could not stay in separate rooms and had to stay in my family room due to the music till just before mid night , was not offered any kind of compensation for the wasted £295 1st night of that room, not even a apology or even a response from management, we also so had numerous problems with key cards not working over our stay as did wedding guests that also stayed

Ordered mutton curry and fish and chips, the food was excellent but the portions were like a child's portion, a shame really as we love sitting there relaxing. Sadly we wasn't asked if everything was satisfactory before we left. We will return but not for the curry/fish and chips

I nipped in for a swift few pints during a lovely walk along the sea front- the view and ambience of this old hotel is amazing as was the young lady Ellie who served me. I will definitely go back and would highly recommend.

The reception staff were INCREDIBLE! Cannot fault them at all and we're so welcoming, we went into the bar for some food on the evening, we paid and ordered online and when ordering a starter and a main, you assume it will come as a starter THEN as a main. No, this did not happen, both came at the same time and 25 minutes before my colleagues arrived (slow much?), I requested no peas but I got peas on my plate…? i ordered a frozen strawb daiquiri and it came AFTER my food (which had already taken ages, bar has 2 tables so not busy) when it came it was a normal daiquiri not frozen but the lovely lady changed it for me and it was lovely. My colleagues food FINALLY arrived and he had requested removal/additions on his pizza and none of this was done. (Are the chefs even reading the notes on the orders coming through??) so he had to wait an extra 20 minutes for his pizza to come back? What is going on here it's not even busy. Other than this, staff have been wonderful, shame these bits let it down slightly.

I have used this Hotel for business on many occassions having an office in Dover and visit approximately twice per month. I have had cause to comment to the Customer Service Team previosly as standards are slipping. When i arrived last week there was no car parking avaioble, clearly a hot day and many people on the beach enjoying the sunshine, the car park the Hotel uses has been reduced by 50% due to ongoing demolition works. Not their prpblem but clients need to be advised on the website , i spent nearly an hour looking for space , the drop of zone at th efront and back of the hotel was occupeid by vehicles carrying out works to the hotel. When i thenItried to access the hotel from the rear this was blocked due to works being carried out,, necessitating a long work with bags and when you have a mobility issue this is unacceptable. When I took my room i was then advised that works to the exterior of the building were taking place until 7pm in the evening so was not able to us the balcony ( pointless paying for a balcony room). During my evening meal in the restaurant ther was clearly works taking place with unnecessary banging. At 7 am the next morning we were awoken by heavy machinery out side the room and the constant drone of a jet wash. 8.30 am is an acceptable time to start works. When I raised this with the reception the Team it didnt seem to be very welcome , I also pointed out that a roll of carpet had been left at the bottom of the escape staircase. I asked that the Manager come to the restaurant whilst I was having breakfast, clearly I was not important enough as this did not happen. I would recommend that this hotel is not used whilst work is being carried out and as a minimum the Hotel should advise clients of the disruption on the website.

This is a lovely clean and affordable place to stay in Dover with a great location. We had decided to leave the hubbub of London to explore somewhere else. This was a spontaneous trip and this place was a delightful surprise. Great service. Well kept.

When you're visiting Dover, the Dover Marina Hotel is one of the more prominent options, not only because it's one of the better hotels in town but because choices are somewhat limited. However, it's essential to know that this hotel is a far cry from the 4 or 5-star experiences you might find in larger cities. The Setting: First off, the location is quite idyllic. The hotel is a stone's throw from the imposing Dover Castle and the iconic White Cliffs. If you're a history buff or a nature lover, you'll be thrilled. Additionally, the expansive beachfront is a pleasant surprise, despite its proximity to the port and the inevitable passage of trucks nearby. The Rooms: Now, let's talk about what's behind the hotel's doors. The rooms have an old-fashioned charm, but sadly, they're more outdated than charming. Considering the ongoing renovation works that I wasn't informed about prior to my stay, the hotel seems to be in a transitional phase. A transition that's taking its time, it seems. The Service: Service is where the hotel decidedly drops the ball. While not outright rude, the staff could use a serious brush-up on their professionalism and knowledge. Whether it was basic inquiries or specific requests, the lack of expertise was palpable. The Catch: The frustrating aspect of my stay at the Dover Marina Hotel was knowing that it could offer so much more. Given its enviable location and the potential to be a truly charming establishment, it's disappointing to see it fall short in crucial areas like service and modern amenities. Final Thoughts: In summary, I'd rate my experience here as a mixed 3 out of 5 stars. If you find yourself in Dover and seek the lesser of the available evils, this might be your place. But manage your expectations, especially if you're accustomed to higher-grade hotels.

Amazing food and service from Arun and Rehman. Brought my mum from South Africa and said it was the best fish and chips and the mutton rolls were delicious! Highly recommended ! Thank you…… Will be back if we can

This is my 4th visit to the spa to use the facilities and this time have a raindrop massage. Start to finish a lovely relaxing experience. I didn't get any names but the guy on reception is so friendly and welcoming and happy to help, the lady that did my massage today (7/9/23) had such a lovley calm vibe and it was a great massage. Both a credit to the spa. Facilities all open and all very clean. Would recommend and would return.

We would like to thank you and everyone working on the events team on Saturday 26th. We had an amazing day. Everyone was so helpful and approachable. All guests had a.great time and scored the food and customer service 10/10.. The weather held out for us too. Thank yuh so much.

We have booked for an event for a group of 25 for our sons First birthday. The celebration event went smoothly , from the day we started to enquire the event until the event day the events team managed brilliantly. Nothing to say we had so many praises from our guests mentioning about the food service and the ambiance. Me and my hubby were relaxed on the event day . I have to say Randuli from the events team , Bhuvan and Oscar from the operations team made our day . The food was amazing and the service was extremely flawless. My friends have already planned to book their Christmas party for December at this venue. I am sure this venue choice was exceptional with well reserved parking on-site . Thank you all once again for making our event something special and I am sure we will be back again . ⭐️⭐️⭐️⭐️⭐️ Food , service and hospitality. Anju

Booked this spa day for my daughters birthday. The treatments we received were all amazing, back massage and facials which left us feeling pampered, relaxed and glowing. The three girls who looked after us were all amazing. If you want to book a treatment then I would highly recommend this for you, a friendly and professional experience. The spa itself was rather disappointing. I booked a spa day but no one seemed to be at the spa desk so getting towels and robes was a challenge and no one was there to show us the layout of the place so the relaxation room we stumbled upon ourselves. It is quite small so when busy you find yourselves waiting to use some of the amenities. The changing room floor is small and constantly wet so getting dressed and dried was a challenge. We went for lunch in the restaurant, asked to move tables as squashed on a table in the conservatory area with not view and burning sunshine, told all other tables were reserved but by the time we left they remained empty. The food however was absolutely delicious, I would definitely return if visiting Dover again, just not sat where we were. The restaurant is definitely worth a trip in itself.

This was a great place for us to stop over for the night. Very spacious room and comfortable bed. Didn't get a chance to use the spa as not here long enough, so may well have to return. Great location.

Check-in was easy (bit of a wait- lots of cruisers). Room was great had AC/heat, new bed very comfortable (great sleep). Updated bathroom and heated towel rack. The lift is small so when it's time to check out make extra time to allow for multiple floors trying to check out. Restaurant on site (pricey), but looked good. Walking distance to town center, shopping, pubs, eateries and museum. Good stretch walking to Dover castle.

The hotel was great for pre-cruise location. The staff was friendly. We stayed on the 4th floor and the elevator was almost too small for 1 person and 3 pieces of luggage. Only 1 elevator in hotel and was very busy and waiting times horrible. Our room was not updated and was really too small for 2 adults. Overall experience was OK and location was great. I would probably choose a hotel in close by town next time.

We booked twice since we could not stay for three consecutive days. The day before arrival, we caught a very polite and friendly check-in agent who was helpful with our questions and gave great recommendations to dine out (not dine in!!!). To be fair: there was one more good thing: the free parking when you first collect a parking pass. You should not travel with big bags: it is not accessible, and there is a revolving door that is unclear where to go: the script on the door and handles show reverse directions. So sometimes you have conflicts with other users. This time and the second time check in-agents were not lovely as the day before: they could show up with the door signs "Please do not disturb". Only one slow little old elevator might accommodate three guests with three trolleys, but you need to share it with staff members who dislike using the stairs for one floor. We asked three times on the first stay before getting a second blanket. The reception asked us to put such requests for a twin bed into the booking, which we did. But they found out that they had overread it. But twice??? The second time they deliver one duvet and linen: we should do the housekeeping work. Also, you must do the job of a receptionist. They will never call you a taxi. They display a list of numbers: now call yourself. We asked to store our bags for 24 hours between our first and second stays. But they refused. But they also refused to help buy, saying there is another public storage option with the competitor. The condition of the room: the first night was fine. Second night: do not be sensitive to being seasick: it could happen in this room. And you need to cup to keep the window open. Best: they try to allocate us to an unclean table at breakfast. When I said that this was not clean, the restaurant manager answered, "Only bread crumbs". They had a sign that you may order eggs at your wish: a little hidden, but I found it. But they were more than unhappy that you found the sign, and they served the eggs without passion. They looked as if they were prepared and arranged without passion. Their price policy is more than horrifying. Check multiple booking engines to find out: up to 400% more. "Best": a towel heating but no towel fits. Nothing fits - not just the towels. Only sad: the perfect place for shipspotting.

Room was very small - could only just squeeze around the bed. Decor was quite shabby and overall quality did not match a 4* price. Breakfast basic and not worth the price. Staff team was friendly, helpful and competent.

Had a lovely experience in the spar today the massage was perfect thank you nardi.The whole day was lovely and the afternoon tea was very good value for money.all the staff we spoke too were very professional and friendly.look forward to my next spar day

This was a pre-cruise stay for us out of the Dover cruise terminal. We went with another couple and had two different types of rooms. One faced the water and the other looked at the street out back. The ocean facing room was much larger with a big bathroom and a floor that sloped down at an angle. The one that faced the back had a tiny bathroom and shower, but they were both updated and clean. Beds were comfortable. Check in and out was easy. This is a historic hotel that has had a face lift. Bathrooms have been updated and new carpet in the rooms. There is only one elevator which you had to wait for and was smaller. We like to walk so we used the stairs a lot. It is my understanding that being a historic hotel, they had to petition and then finally got approval to put in another set of elevators. So at some time in the future there might be more elevators. The bottom floor had a restaurant and we had the breakfast buffet which was wonderful with many choices and great service. Next door is a Coffee house. The reason for the great ranking was the service. We unfortunately had our air conditioning go out on the second floor. They were unable to repair the a/c with in house help, and had to have someone come in the next day with the part to complete the repair. Mr. Patel at the front desk actually went home and grabbed his own personal fan and then went to his friend's house and grabbed their fan so that we could open our windows and get air circulation. THANK YOU! We also had good service from another lady at the desk with information on transportation and calling us a cab. As a side note, there is a walking trail along the beach out front if you'd like a stroll. We walked to the lighthouse at the "White Cliffs of Dover" from the hotel. That trail has beautiful views. It is an uphill climb to the Dover Castle, so we took a cab up the hill but walked back down. :-)

The bed was very comfortable. The room was large and had a full bathroom. Tea and coffee with biscuits were available in the room. The windows did open and there was air conditioning. The room was very clean. Staff were helpful. Wifi was available and quite quick. We had to search a little b it to find the hotel entry from the Marina side as it is signposted as Mr White's chophouse.

There are some good reasons for staying at the Best Western Plus Dover Marina Hotel & Spa, but these are far outweighed by the bad ones. WE booked a Superior Double Room with Double Bed and Sea View. The hotel has large and small Superior Rooms, we had the small version. The space between the end of the bed and party wall was so narrow we had to walk sideways and mind the large scree television above our heads. A superior room (sic) comes with extras including two dressing gowns and bottled water. We never had bottled water. One dressing room was soiled and badly stained on the right sleeve. The air conditioning was set at 20 degrees and in the middle of the night it started illuminating the room with a flashing light. The hand basin in the shower room had a pop up plug which would not seal, so we we wasted water when washing our hands, and when shaving I had to run hot water continuously to wet shave. In the morning I asked the domestic for a replacement dressing gown and bottled water. She told me to speak to reception. I did, and I mentioned the lack of bottled water, defective pop up plug and air conditioning asking for the air conditioning temperature to be lowered and the flashing light to be switched off. It was obviously an alarm but guests cannot control the air conditioning, which is locked by the hotel. I was told all this would be done. But it wasn't so I sent an email to the Hotel Manager. I spoke to a Duty Manager who assured me all would be put right. The only thing that was put right was the air conditioning. No bottled water, no replacement dressing gown and we wasted hot water every time we used the hand basin. We had an afternoon tea, which was reasonably priced. Not that it was a big issue but the crusts on some of the sandwiches had not been removed and one sandwich had a small sliver of cooked meat on it. Marco Pierre White would not have been impressed. We had one evening meal which was overpriced and no where near fine dinning. The tomato soup was okay, and the redefine Vegetarian beef is nothing special. My wife had the salmon but the accompanying vegetables were minimal. The good points, the balcony view and the freshly cooked vegetarian breakfast. The fresh fruit was limited to pineapple and two types of melon, but it was fresh and yoghurt in various flavours. Certainly will not stop at a Best Western again.

Attended a family birthday party. Good food, great service and lovely view of the seafront. Couldn't ask for anymore. Thank you to all the team, including the team that fixed our power point slide presentation . Until the next time………………..

Great polite friendly staff and bar manager was the best Rehan very helpful and looked after us very clean and great food. Been there twice this year and always enjoyed it Will definitely be going back

Dona and nadeera made our spa experience extremely enjoyable and were very kind and welcoming. Will definitely visit again. Nothing was too much trouble. Very reasonable price as well with groupon. Would recommend.

Been coming here for a few months due to Business within the area - wont be returning after this. Everything with this hotel feels difficult and slower than it needs to be. The burger served had a mouldy bun - re delivered with no apology. The rate used for the booking is and has been higher than it needs to be.

Location is convenient to the designated swim area we used while waiting for the weather/winds to clear for the swim crossing. The lounge and outdoor seating was nice for our group. Front desk and bar staff were professional/friendly.

Lovely sea and white cliff views, great room, with lovely shower, nice table and chairs. Very clean and modern. Great location , short drive to see the cliffs. Not far from city centre, short walk to pubs and cafes. Also the seafront is outside the hotel. Lovely seafront seating , for drinks and food. Walk along beach front is nice and there are some chairs and benches. Parking is close by.

Attended Best Western bar having had a walk along beach on a sunny Friday afternoon. When waiting at the bar the bar looked straight through me without any form or acknowledgment or customer support.Eventually another staff member took my simple order for 3 drinks .This she got wrong and incorrectly charged me for 3 pints of beer.On trying to arrange a refund Staff seemed to hamper the situation and complicate a simple process. I still haven't received a refund and will not be returning. Terrible customer service and communication skills.

The hotel is in a very good location central to all the tourists spots. One floor was closed due to refurbishment, but that in no way spoilt our stay. Overall the staff were very friendly and helpful and the hotel very clean. Breakfast was high quality and plentiful.

Lovely place and staff ! Enjoyed our time there ! The room was very clean ! Nice pub and good drink , the staff very friendly ! We will definitely come back and stay more than one night ! Thanks a lot to Mayur for spending his time with us !

Good hospitality by Mr Mayur. Hes very helpful and communicative. Would definitely recommend to stay here. The place is very nicely located and has swas views. Rooms are really huge and spacious and beautiful washrooms

From the momeny we arrived until the time we left we felt relaxed, beimg greeted by a warm friendly smile by Ravi. The staff are there at anytime you require anything. The rooms were exceptional. Thank you for our stay, see you next time.

Not really impressed by the lack of hot water in the morning. Cold showers are not fun. Reception didn't seem too phased about it. Room also very warm (24 degrees) with no way by opening the window to cool it down.

Came here on a sunny but cold weekend in January. Good value for money & good location. Hallways cold ( that's just an age thing I guess!) next door to a couple of good restaurants ,would return. Spa area was nice and free if you're staying at the hotel.

Really wanted to ensure i wrote a review for this amazing couples retreat.it was a truly remarkable stay. The spa facilites were amazing along with the massage. They also created a outsranding time as it was my partners birthday too Special thanks spa staff and Donna the mansger Thank you Ravi and George and Sadie and Revati and Mel and Par D and S xx

Historic hotel being updated so will be even better in the future, but I appreciate the old places still operating, I find their wear and tear and quirks endearing. I can say that because the staff does their absolute best to make the Grande Dame special. From Ravi at the front desk to Sadie in the restaurant, everyone was just great

Mayur, one of the staff member who was working at the hotel reception was extremely nice and went the extra mile to ensure our concerns were listened to and provided us with an upgrade. We had booked two premium rooms with sea view but one ended up being smaller and the bed was also small so we requested a different bigger sized room. He managed to get us the harbour suite, the best upgrade we've ever had and will always be a memorable trip. Also thank you to S Mehta and Ravi for their kind service. Will definitely be visiting again.

I'm not sure what exactly changed with the management of this hotel but, for sure, it has been for the better. Much better actually. I've stayed here numerous times and the one thing that irked me was the "have you stayed with us before?" attitude at check-in. Come on, I was here only last week and it was you who checked me in. Don't get me wrong, I certainly don't need the red carpet treatment but a "nice to see you again" would have been nice? So, that's what changed this time! "I see you have stayed with us before." "Welcome back. I will give you a very nice room." Good start I thought. Something changed? "May I show you the room, it's really nice." I thought, well, don't get ahead of yourselves here guys. Escorting to the room seems a bit over the top? Anyway, the check-in person showed me to the room which, as it turned out, was the near ball room sized Harbour Suite. In many years of business travel I've had upgrades here and there but this must be one of the top ones. What, at least for me, counts a lot more than the size of the room is that the Dover Marina finally started to remember their guests. Well done guys!

What a lovely hotel and great staff. Our room was spacious, clean and a great view. I would like to give a shout out to Ravi and Megan. Megan was very helpful with questions I had before arrival. She was prompt and pleasant. Ravi is a super star! From the time he checked us in to arranging an afternoon tea, he was always pleasant and efficient. I will return to Dover and the Dover Marina Hotel is where I will stay!

We came to this beautiful seaside hotel on the 3rd of January, really low season. We weren't impress from the services in general, the fact that 1/3 of the spa wasn't available was not really good…the room, not really the best, no fan in the bathroom, it's maybe to much. The restaurant too meaty, almost no other choice, and the host on the 5th not engaging at all. Best thing? The bar and mainly the bar manager, Rehar (really hope the spelling is right), engaging, focus, with attention to all the details. Was a pleasant stay don't get me wrong, the staff is really kind, but from a 4 star we expect little bit more.

We thoroughly enjoyed our stay, the room was beautiful with an amazing view of the beach from our bed. The hotel is right on the seafront and thy have three restaurants offering all varieties of food. I had fish and chips and it was lovely. The staff are very welcoming and friendly, especially the Manager, Ayush he made us feel very comfortable and even upgraded our room. We will definitely be back in the Summer and explore Dover a bit more.

We surprised my mother in law for her birthday last Friday for treatments and afternoon tea, The spa staff were all amazing, I had the most amazing Drift Away Fullbody massage by Georgia highly recommend her will definitely be back again. We also had amazing service in the Marco Pierre White Restaurant for our afternoon tea by Paolo, James and Hannah also compliments to the chefs the afternoon was amazing, so good were returning with all the family on Sunday. Highly recommend the spa and restaurant excellent service.

Went for a spa day on Monday and it was fantastic. Our Spa Therapist (Georgia) was lovely and our treatments were amazing. All the spa staff were extremely friendly and professional! The afternoon tea was delicious :)

On arrival we received a warm welcome from Ravi on reception,who was then joined by his Manager Ayush. Both were extremely helpful and efficient and Ravi was courteous and charming throughout our stay. There was a small misunderstanding on 2nd day when are room was not made up but Ayush dealt with this quickly and we only had to wait a short while before we able to access it. We ate in MPW restaurant which had a good ambiance and overall the experience was good but my husbands Fish Cakes were very well done. The menu was also very "meaty" with only 2 main course fish dishes! Overall we had a very good 3 day break and would recommend the hotel to friends and family. Mr & Mrs Parker

We had our trip cancelled being away 1000 miles and in a different time zone I missed my deadline by 40 minutes to cancel the night. The hotel has zero flexibility and kept pushing me back to booking.com. Booking.com has asked for free cancellation but hotel refused, have tried to change dates but no go. Working for years in hotels and travelling a lot I have never seen such a mess and lack of flexibility for guests before. Spent 24 hours trying to resolve the situation on the phone with the hotel and booking.com being reassured and then sent back and forth to call the other. The lack of willingness is embarrassing on the chain and the hotel. I will never choose this chain again and travelling to Dover soon we are booking another hotel.

Was on a work visit for a few weeks, had an amazing stay thanks to all the bar staff who was always smiling and always answering any questions I had. Shoutout to Ravi at reception who always dealt with any queries I had always professional and go extra mile for our group. Deffo recommend

Had a very pleasurable experience at both the hotel and the spa, where your excellent young spa person, Tanya (I recall) gave a very all round professional experience and will most certainly look forward to a return visit.

as always when we are in england for a short stay we book a room in this hotel. The staff are super friendly and go out of their way to make guests feel welcome. The sea view during breakfast is always the perfect start to the day. After all these years we are still very satisfied and will definitely come back

Ella been really helpful yesterday by changing my room with a faulty window at a busy time when the hotel was really busy and packed, she went extra mile to make sure I had a nice warm room to sleep in this cold time. Ella helped me few times during my several stay at the hotel. Ella is working very hard to make sure everything going smooth for our stay at the West Western so we could have a good experience.

This hotel is near to our home and we visit regularly for coffee, meals and on this occasion an overnight stay to celebrate an anniversary. It might not quite tick all the boxes for official 5 star recognition but the location, welcome, service, comfort, food and decor are exceptional and make it very special. The staff are unfailingly friendly and in their usual way quickly sorted out a misunderstanding that occurred during this visit. Our room on the first floor with a balcony overlooking the sea was unbeatable - and very warm in exceptionally cold weather !

Nice spa, my friend and I enjoyed the facilities: sauna, steam room and jacuzzi and the relaxation room. Staff was very nice. However, when it came to my treatment which was included in a package, I haven't been asked what i'd like and when I asked for the treatment from the menu (which was supposed to be included in the deal) the therapist said she could only do a relaxing massage which did absolutely nothing to me. So a bit disappointed. I've contacted the hotel to let them know about this and, two weeks on, I still haven't received a reply.

Very impressed with the level of service carried about by the car stuff for my work Christmas party. It was very busy but they stayed calm and still offered a first class service. Special thanks to Cha & Kristna

Have just had a Christmas lunch here with friends .Absolutely first class fare for the price paid .Staff were very professional and attentive to our needs.Brilliant ambience with piano playing in background .Well done Best Western will certainly use again.

Got the opportunity to stay here through work. The front of house staff Ravi & his colleagues ensured we were all sorted and well taken care off. Rehan, Cha, Chris, Jacob, Krishna, Ceri and Mel. Just a big thank you for making me and my colleagues feel like we are at home away from home. We were met with smiles, served with smile and always treated so well. It's fair to say it made being away from home so much easier as one could always call on anyone of you all and things would get sorted. To anyone considering staying here please do you will not regret it. Amazing place for work, family and friend trips. I give 5 stars everytime and mind you it's my second stay here in a space of 2 months.

I had ordered a Sparday and afternoon tea treat online for my mum as an Xmas gift. Unfortunately the voucher either got lost in the post or wasn't dispatched. I emailed the relevant team in the morning asking for a replacement voucher, either to pick up or to be posted again. No reply! I rang the hotel and spoke to a polite person (male, no name given) who unfortunately didn't really want to deal with my problem. He said he would call me back later and to give him some time pls. No call back, after 3 hours had passed! I then rang again and spoke to a lovely girl on reception, called Megan. She was a star, she had real empathy and resolved my situation within minutes. All I had to do was pop down to the hotel later on as she had found my order, printed it out and popped into an envelope for me to collect later on, along with a free drinks voucher for myself for my troubles!! Thank you so much Megan, saved the day and Xmas! Really nice when someone shows care and understanding unlike the first guy I spoke to.

My wife and I stayed here late November through the first week of December. Overall we thought the property was very good. The team were friendly, and Rehan in particular was excellent, making sure my wife always had her rhubarb gin. The hotel does need an elevator upgrade, and we had a couple of days where housekeeping didn't get to our room until late in the day, but overall we thought the hotel was excellent and good value for money. Breakfast was very good, as was the food at the bar. We would stay here again.

A remarkable experience thanks to the friendly face mayur behind the reception. He was more than willing to recommend local restaurants and places to go. Had an issue with my TV but he came and fixed it personally. Ella was extremely helpful with adjusting my heating settings

The hotel is currently undergoing refurbishment and I had the misfortune of being put in a room which didn't quite meet my standards. I phoned reception and asked for a different room (after i had explained my problem) to which is was met with excellent customer service from Ella, who even brought the room cards up to my current room so I didn't have to travel down and change them. Ella was very polite and very helpful. If you get the chance to read this I'd like to say thank-you again for all your help!

Room 406 it's an unbelievable experience it's definitely a story to tell the grandkids and my eldest is 9 no judgment from the staff not even the guests and I turn up in construction clothes that was new to me not being looked at like we don't fit in and the receptionist mayur is a legend top marks

Had the most amazing stay at The Best Western Hotel in Dover. The views are superb! Thank you Ravi for making my stay enjoyable and refreshing and also for your exceptional customer service. I couldn't have asked for more.

Check in was very smooth. Reception, especially Mayur is very helpful and warm. Facilitate my check out and request. Really very happy that he is working here to ensure guests have a very wonderful experience. Would stay here when I return to Dover!

I had a lovely time at the Great Western hotel. I was able to check in early which was a bonus. The hotel was lovely and clean. The staff were very friendly especially Paulo. I would definitely go back.

I am yet to arrive at the spa, but I believe I have been in contact with Charley, who has been so incredibly helpful. She kindly and swiftly moved my date and has also helped me out with other scenarios, such as suggesting nearby restaurants. What wonderful stuff they have at the spa. Thank you so much.

We arranged a School reunion around Remembrance weekend. From the outset, Megan was really helpful in facilitating our booking and Hannah similarly, in arranging our private dinner for 20+ of us. The Hotel was a very comfortable place to stay, the breakfasts are superb and all at a reasonable rate. We're planning along stay at this Hotel next year ! Top marks to the Dover Marina Hotel! I've already mentioned Megan and Hannah, but they were terrific. They were clearly busy, with lots going on at the Hotel, yet they were calm and genuinely pleasant & friendly throughout our stay. Thankyou ladies, you and your colleagues helped make our stay a very positive experience..

I stay at the Marina hotel regularly on business. It is a good hotel but i want to give a big shout out to all the front of house staff who can't do enough to help you and create a really enjoyable time. I wish i could name everyone but i haven't learnt all their names just yet. Megan on reception has been super friendly over a couple of minor issues i have had. I really appreciate all she has done

Went to Dover with the family for 1 night at the Best Western Plus, ended up staying for an other night. Stayed at THE HARBOUR SUITE which has stunning décor, amenities and an amazing view. Chilled out at the waterfront bar with some nibbles and lip-smacking cocktails.

The best experience ever. I will definitely visit this beautiful hotel again. Beautiful location. Friendly staff. Quality service. Very very happy. Breakfast was sumptuous and delicious. Value for money definitely.

This is very nice hotel, I will be honest I was never a fan of Best Westens but stayed in one with work recently that was good so gave this one a try. Could not fault anything really. Did not eat their but food looked good and it has great position on seafront.

The best Best Western we've been too. Got upgraded to an amazing sea view room with balcony. Was so big and lovely. The breakfast was great too. Also a nice bar and reception area. Gutted that I forgot to visit the spa before we left. Big tracks to Ravi who was an excellent and very helpful receptionist

Nice room with a view. Good leisure facilities. Lovely restaurant. Just a shame it was all spoiled by 2 noisy nights with no sleep and no one available to address your issues. overall, a very disappointing 3-day visit to Dover.

The hotel itself was only a few miles from the station so really accessible. On arrival the reception staff were prompt and friendly and there were plenty of seats around the lounge area to sit in. The room was a double on suite and was lovely. Sometimes I find hotel rooms stuffy and this wasn't. I had a sea view which was very pleasant. I went to the bar area to work and the wifi was quick which always helps and the waiting staff although busy, were happy to serve me. I ate room service which was quick and easy to use and the food arrived hot and plentiful. I can personally recommend the Greek Salad. I did not have breakfast but there was tea and coffee in the room. The room had a hairdryer and iron which was useful as I stayed on business. I would highly recommend this hotel to tourists and people on business. It was a great all rounder.

Very, very slow service in the bar. Appalled to be charged £13.20 for a glass of very ordinary Malbec! The meal was our bowls presentation evening was, however, quite good - especially the Beef Bourguignon

I booked the hotel for a work trip and after a long day travelling a Spa treatment was just what I needed. Georgia was beyond amazing, in fact I'd even go as far as saying she was magical. Hotel was good, staff were very friendly and the steak was to die for, I know where I'm staying next time I visit Dover

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Dover. I had a wonderful experience at the Best Western Plus Dover Marina Hotel & Spa. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

A very peaceful and welcoming place. Was here on a business trip but the stay was great. the hotel team staff were so very helpful, welcoming and always with big smiles on their faces. Really enjoyed their services. A big shout-out to their food. Definitely will be returning back for a good, delicious seaside meal. Their fish and chips are to scream for.... Loved it.

Ravi, superb service, great service and helpful in helping me with a room with a sea side view. Could not have found this room without his courtesy.. Great hotel facilities and will prefer to stay here again.

A birthday trip away to Dover for the weekend. Stayed at Dover Marina Hotel and Spa. Room was a bit dated. Service was friendly and helpful. The Spa area was small, but ok for a quick visit, not a long one. And location along the water good for a nice leisurely walk. Breakfast was average at best. Poached eggs cooked more solid than boiled eggs! An ok option if in Dover, but we are unlikely to return.

The mattress was most uncomfortable and the room far too hot despaired take window being open. Our tv didn't work….no signal. There was no information in the room about how to work the tv or the heating.

This hotel was great! Great view and spa facilities great. Rehan was great, went our his way to find a cake for my birthday! Great bar manager. Very much appreciated and recommend. Appreciate his whole services going out his way for the whole weekend.

I stayed here for one night on business. I was allocated room 101 which was large and clean but very noisy. There was a constant fan noise coming from the room below which maybe the kitchen and this made for difficulty in sleeping. This was made worse by the deliveries just outside from 0500. In contrast the service at the hotel cannot be faulted. The team on the front desk were helpful but the service in the restaurant from one of their employees (Harry) was superb. He was incredibly attentive and professional and clearly an asset to the hotel.

Lovely staff! Special thanks to char and crishan, made us feel so welcome and gave us the best possible cocktails, I don't go anywhere else for a drink as the staff are so pleasant each time! Thank you guys x

The Dover Marina Hotel were extremely accommodating at our family funeral reception. The staff showed compassion and empathy and offered a first class buffet at the event. They all went the extra mile! Many more happier occasions are booked with this great Hotel

Wonderful staff especially Ravi ?? Nothing too much trouble and genuinely welcoming . Rooms are small but immaculately presented and comfortable A wonderful stay , Thankyou , next time I'd like a view of The Adriatic Sea please or maybe The Sahara Desert ??

Located directly across from the Atlantic Ocean, this hotel provides a wonderful view as well as very helpful, friendly staff along with the quaintness of a beautiful hotel. This is not your normal American Best Western. This is a historic hotel that has been refurbished with a true respect to its origin. That said, you get a beautiful hotel with that historic feel. Rooms are not large but adequate for a couple. Double bed, walk in shower, and nice TV. We stayed here in preparation for a cruise to Norway.

Staying at The Dover Marina Hotek, just enjoyed an excellent supper in Mr White's English Chop House. Very comfortable hotel with friendly courteous staff. Best place to stay in Dover! Elegant bar for pre and post dinner drinks, wouldn't hesitate to recommend it!

Rather dated with funny sloped floors, but comfortable with great location and views of the marina. Had something of the feel of Faulty Towers, but without the rude staff! Special thanks to 3 staff members: Nene - super friendly, cheerful, helpful and excellent service Meghan - always efficient and helpful with a big smile George - very helpful on check-in Room cleaning staff on level 2 also did a great job. David and Helen from Aus.

This hotel one of the best having sea view in front of the hotel .The receptionist staff was very helpful especially George n other girl (curly hair) was outstanding n last but Mr Ayesh Mehta (FOM)was one of my bestest person he made sure that we receive our taxi perfectly.And the tomato soup was just nourishment .I can give you only 5 Stars but if I had a chance would give you 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐. That's what you guys deserve . Regards Clifton Colaco Domnic.colaco@yahoo.com

I have always wanted to take the Calais to Dover Ferry and see the White Cliffs of Dover and Dover Castle. This trip exceeded expectations. I loved this beautiful hotel. The location was fabulous. The scenery beautiful. The entire staff was well trained and very helpful. I highly recommend this hotel.

Great location and the bonus of being able to drop off bags right near reception and then park for free a short distance away. However, was asked for payment at reception when I had already paid (as far as I was aware at least) because I had selected a pre pay only rate when I booked. Please do check what you have paid for and when you have paid for it as the booking system is confusing. There is only one lift for the entire hotel. We waited 10 mins and it still hadn't arrived or seemingly moved so we gave up. Our room was absolutely tiny (4th Floor) and not, in my view, big enough for two adults with luggage. We had paid for a sea view, which we had, but you need to pull aside the net curtain and prop it up somewhere. The window was dirty and you could see that the window sill outside was rotten. The radiator is at a bizarre angel underneath the window and the curtains plus the radiator make it very difficult to get out of that side of the bed. They need to put a sleek modern radiator in on one of the walls, remove the curtains and the massive pelmet and put some blinds in. The room and the hotel was very clean and the staff friendly. No B and B rate is offered when booking which is really bizarre. Our advice nip to Wheeler's for a light breakfast and don't pay out for the one in the restaurant. The hotel has HUGE potential to be amazing but the rooms are really letting it down as is the exterior maintenance. We too shall stay at the Premier Inn in future just to get a bigger room.

Stayed for 1 night, cost £72.00 without any breakfast. Room was very tired and dated , very dull with old fashioned furniture, we certainly won't be stopping again. We Will go to Premier Inn, in future.

Reviewer- Siobhan Where do I begin? Sian (who has now moved onto a new role) & Hannah where amazing wedding coordinators! They could not do enough for me & my now husband. Anything we asked or the slightest worry was gone, when I asked them! Via email on the phone or just popping into the venue, it was never an issue. The venue was amazing, the DJ fabulous, food was unreal! And to top it off the bridal suite is unreal!!! Our guests loved when we did a royal wave! Do not hesitate to book this as a wedding venue! Mr & Mrs Brown 02.09.22 Value for money absolutely!

Booked this lovely venue for our wedding, from the start we were greeted with friendly staff. We were kept informed from the start with all the planning for our special day. The wedding coordinator's Sian and Hannah kept us at ease and were very friendly and organised. All family and friends commented on the venue and food was amazing. We can highly recommend this venue for weddings outstanding overall service and extremely with how are day went.

The Best Western is beautifully located with really nice rooms, breakfast, great rooms and bar services! However the best of it is the utmost helpful staff, namely, Ravi, the wonderful receptionist who helped me through a short notice stay with utmost progressive thinking , helpfulness and kindness. I cannot thank enough for this wonderful stay! Well done! Just keep going like this! Best Martin

Nice seafront hotel with excellent front of house staff. Jessica was friendly and helpful and made our stay complete! She is a credit to the hotel and deserves to be top of the service table! We will be back in the near future, the seafront outside bar is a nice addition and popular on a sunny day. Beer price quite steep meaning we had to take a short walk in to town for a reasonably priced drink, but probably comparable to most other hotel chains.

Convenient for all of Dover Parking a little strange as away from hotel next to a sort of marina. Only a short walk but maybe check in yours bags before parking your car! Lovely welcome from the receptionist Jess Helpful and professional- well done

Here we are back again!- warmly welcomed by Jess Efficient and friendly Not sure what I did to be allocated a Harry Potter style room - all previous bookings have been good size room and bed - maybe we look to stay elsewhere ~ but we would miss Jess!!

The staff were friendly and very helpful. The afternoon tea was delicious and, as we couldn't finish it, the lady on reception boxed and put our unfinished cakes and sandwiches in the fridge whilst we had our treatments. The treatments were relaxing and we thoroughly enjoyed our day. Many thanks.

We booked this hotel for 2 night pre-cruise. The location is excellent both to see the ocean and close to the town for shopping. We knew the hotel building was old and the rooms would be very small but I wasn't prepared for no air conditioning. Our room was 81 degrees and it was sweltering to try and sleep in that heat. We were told that ours and 2 other rooms had a/c problems and although everyone was nice that worked there, they didn't seem that interested in making sure the a/c got repaired nor did they offer any kind of compensation for the situation. If you have mobility issues I would not recommend staying here as the elevator is slower than a turtle's crawl and the stairs are uneven and some are missing handrails. I hope they consider upgrading this hotel before too much longer as the history of the hotel building itself does not outweigh the comfort for guests.

Excellent service by all departments Ravi at front desk extra helpful. Highly recommended to stay. Very central super restaurant especially the curries. Enjoy the scenic runs walks and views. 5 min from Historical center boardwalk up to the cliffs of Dover exceptional walk.

Adequate. be able to carry your luggage up and down the stairs as the one elevator is tiny and slow. Check for other events during your stay as the wedding party and reception went late into the evening hours with loud music outside our windows and partying. The room was adequately clean and the shower was good.

From the very first call with Sian, I knew we were in stay hands ! We had about 4 weeks notice for our daughters wedding, and lots of decision making ! Sian was so friendly and helpful with every step of the process, she gave guidance for the timings of the day along with menus and drinks package. We had a number of guests who wanted to stay and bridal suite for the bride and groom, all made very easy for us. We were able to get access into the room the day before so we could decorate and dress the room as we wanted, although they also offered to do this for us. The actual day was a huge successful and nothing was too much trouble for the team, from the food, timings of the day, the morning after and our rooms were all just perfect. A special thanks to Sian and Hannah for there exceptional personal and friendly service, you made our day very special. I would not hesitate to recommend you guys to everyone ! The Toohig & Diwell Family

I want to share my experience at this amazing hotel. I booked my room over the phone one of the receptionist named Ravi was very humble and helpful. He explained all the formalities with keen details. I loved my experience at this family. He went out of shoes to helped me to guide all the nearest attractions. I am very much looking forward to visit again.

Hello Everyone, My fair, honest, and balanced review of my one night stay on 20 August 2022. This Best Western franchised hotel far exceeded my expectations. Truth be told, there are quite a few Best Western franchisee's that do not maintain their properties to the high-standard level expected from the Franchisor. Knowing this is the reason for my low expectations of this facility. I chose it simply because of the proximity to the Passenger Cruise Terminal. And for one night, how bad could it be? Goodness, was I wrong! The hotel is FANTASTIC! All because of the tireless effort, dedication, and high regard for his guests. The Hotel Reception Manager MR. AYUSH MEHTA. First Mr. Mehta's work ethic: NON-STOP! His grooming and attire: Like he is the best-man at a wedding. IMPECCABLE! His manners and diction: A STATESMAN! I am so grateful to have met him. His graciousness has left a lasting impression on me. Mr. Mehta might have done me a disservice? He has set the bar so high of how a guest should be treated that I am certain I will be let down at my next hotel stay elsewhere. (LOL). THANK YOU, AYUSH! It has been my honor to have met you. You are at the apex of professionalism. Thank you AGAIN! ... Side note: For the franchisee's sake, I hope he or she realizes the Super-Star in their employ? You are destined for greatness AYUSH! Alright, if you have read this far I'm sure you are suffering from "molasses" overloaded. I know you might think that my critique of Ayush is over-the-top. All I can say is, find out for yourselves, You will not be disappointed. The hotel itself: BEAUTIFUL! Old classic building with state-of-the-arts facilities and amenities. The rooms spotlessly clean (thank you House-Keeping). The bathrooms updated. Powerful shower water pressure, and very hot water (be careful). Quiet rooms. Large TV's with more channels available than you could possibly need. Kettle with teas, coffees, creamers, and sweeteners (Of course. It's the UK. Hip-hip hooray). Bed, sheets, bed covers, and pillows spotless and very comfortable. Food: FANTASTIC breakfast. High quality food. HUGE selection. Perfect service. That's enough, right? Yes, I think so. Oh, one last this, however. Kudos to the night Manager. Never got his name, but he also set a high standard for himself in his work ethic, professionalism, and treatment of his guests. Thank you "unnamed". Thank you for reading.

Four of us called by for a drink on the terrace on Saturday September 3rd. I only wanted a glass of milk! Yes, Milk! The bar staff were immediately thrown into crisis since it was seemingly unheard of that a customer should ask for a glass of milk! Reluctantly, and after some debate they provided it but charged me £1.60 !!! for the privilege. £1.60 for a glass of milk ! Never again. In future I'll choose to have tap water for free.

Had my Hen Do at the Waterfront spa this weekend and what a day it was. The staff - especially Charley- went above and beyond to make us feel like VIP's and to ensure we had enough of anything we needed. I cannot thank the hotel staff enough for their upmost care for our whole party. We even had a complimentary gift to go with our beautiful afternoon tea which was decorated by the amazing staff. The treatment itself was also very amazing. I cannot recommend this place enough!

It was my first time coming here & the customer service was incredible. They were very attentive & lovely, the afternoon tea was very tasty & filling, I couldn't even finish it lol! The hot stone massage was very calming & soothing! 10/10

We were so disappointed with this hotel!! First, because the hotel was full, they could not hold our bags until the rooms were ready in the afternoon! So after disembarking from our cruise, instead of spending the day discovering Dover, we had to stay (along with quite a few other people) in the hotel's lobby, bar or wherever we could find looking after our bags. Ridiculous that a supposedly 4 star hotel cannot find a room to store their guests bags!!! The room itself was in need of some TLC… a shame because otherwise it was quite big, had a great sea view, and beds were confortable! But the closed windows let the air in, there was mold in the shower, stains on the carpet. Not to mention the uneven floors in the room and corridors!! Finally there is only one lift, incredibly slow!! There was a line of people waiting to go down with their bags or pushchairs, since we were not in the top floor when it stopped in ours it was always full of people and their bags…. Ridiculous On the positive side, the restaurants were very good and the service there lovely!! If we're ever in Dover again we'll definitely go back for a meal!! Location is also great, right by the beach, close to city center.

Me and my girlfriend visited the hotel to celebrate our 3 year anniversary. We found an amazing deal on spabreaks.com which is where we discovered this hotel. We decided to give it a chance. The hotel is beautiful, we had a sea view room upgrade which was a pleasant surprise and the view was excellent, highly recommended. We had treatments from the Spa which were 10/10. The ladies were very welcoming and lovely. Maya who gave me my facial was very professional and kind. The unlimited use of the spa facilities added to the excellent value for money of the weekend. Finally the restaurant was fantastic and the service was amazing. Carla who served us was such a treat and really made the night enjoyable. They went above and beyond with it being our anniversary with complimentary glass of Prosecco and table decorated for the occasion. Can't thank the guys enough for making it a special night. I would highly recommend this hotel and we will most certainly be returning before the end of the year. 10/10

All those lovely pictures of the hotel pure Bliss but unfortunately they don't show you 4th floor at the back I was booked in to room 417 from the 11th to the 13th of August it cost over £300 and it was a nightmare You could not open any window although You had 2 frosted windows that you could not look out of and a door leading onto a small balcony that you could not use as the door was nailed shut it was behind a curtain and when you opened the curtain the windows were filthy There was constant water running unto the small balcony from I believe air conditioning overflow pipe above so you constantly had running water running onto the balcony and there was a dead pigeon On the balcony that was there that long it was just a skeleton and A few feathers There was an air conditioning in the room that was constantly on And every time you tried to regulate it, it was either too hot or too cold It was that bad it played havoc with my asthma and i had to leave on Friday night And ended up sleeping the rest of the night in my car when booking a room check it out first

As regular visitors to this hotel we are always pleased with the genuine welcome and hospitality. During the heatwave in July the air conditioned rooms were a very lovely way to escape from the heat. The staff were amazing during this time. An influx of visitors looking for refreshments were well catered for. My husband and I were in awe of the chefs in the kitchen as they were preparing an unprecedented amount of food and in the heat that is often experienced in catering kitchens, alongside the extreme heat outside, they did an amazing job. We really felt for the staff who had to deal with customers that didn't have the patience for a slightly longer wait. Our thanks go to Loran, Belinda, Hannah in the restaurant and Cha in the bar. If you want friendly staff, amazing views, good food and hospitality then I recommend this hotel wholeheartedly.

I have been arranging my parents 40th wedding anniversary party in the winston suite at the hotel and with the amazing help from Sian helping me arrange everything it was amazing at the weekend. Everything went perfectly & my family and parents friends had a lovely time celebrating & was exactly as we wished. Thank you so much Sian & all the staff that worked on the day and helped us out and made it special.

I would like to say what a great place this is to stay. The staff were second to known and could not have been more helpful. All were polite and chirpy from reception staff to the restaurant that served amazing food at great value. One of my party are already booked to go again. Ideal spot to visit the castle or to go to the beach (albeit pebbley)

The hotel is ideally located just across the road from the beach and a short walk to the ferry port. We had a good sized room with a sea view. The staff were very friendly and helpful throughout our stay. Would would happily stay here again when using the ferry.

I would like to say that this hotel is the best. It is brilliant. Amazing staff especially Arun he is amazing. Also smiling and collective when serving. He shines through. Both husband and I love coming to this hotel. We got married in this hotel so I love this place.

Very small room on the 4th floor (it was a servent room) sold for 140 EUR! No place at all! View from the room is a dead pigeon, disguasting! Everything is very cheap! At arrival the receptionist tried one more collect the payment, despite we paid 2 mouth before arriving, beware of them!

Where do we start, the whole day was just amazing from start to finish, the team couldn't have been more helpful to make our day as special as it was. Sian the events manager went above and beyond to make sure we were happy with everything, the day just ran so smoothly and stress free. We had an amazing menu tasting session, it was the perfect date night in the build up to our wedding day. A beautiful venue with stunning views, amazing team, and one very happy Mr & Mrs Loader. Our guests haven't stopped commenting on just how lovely the day was. Thank you from the bottom of our hearts for making our wedding day so memorable, these memories really will last us a lifetime. Xxx

Stayed here for one night while on a birthday break around South East England. Didn't know there was spa facilities until we arrived - I hadn't looked in much detail beyond the location, sea view room and price! The room was excellent, well insulated from the sounds of other rooms and the corridor, air conditioned with a great view of the harbour from the hotel's prominent location right on the Marina Esplanade. We didn't use the on-site restaurants so can't comment on those, but they were buzzing with people and the food looked great! We used the spa facilities in the evening and were pleasantly surprised, very much a luxurious feel to them. The only thing missing was a pool. Signage could be a bit better as it's a bit of maze down there, but the maintenance guys did mention in passing there is a refurb due soon for some areas so hopefully will be addressed at the time - until it was pointed out to us by the spa reception we didn't even know they had a lovely relaxation room! The following morning, my wife was keen to see if they had any spare slots for a treatment, and even though we were departing that day we were going to be in the area for a good chunk of the day so could pop back. The lovely girl on the spa reception (can't remember her name, looked a bit like a young Kiera Knightly and originally comes from Dagenham!) advised that they were fully booked but was kind enough to take our contact details and would call us if anybody cancelled. She had excellent knowledge of the products available, my wife uses TempleSpa herself (hence the keen-ness to have a treatment!) and they discussed at length and in detail on the newer offerings etc. A while later in the day, luckily a cancellation came up and they called us, true to their word. Popped back and just over an hour later I had a very relaxed and happy wifey! Her 'Quenched and Drenched' facial treatment was done by Georgia - wifey explained to her that she had a facial earlier in the week elsewhere and it had left her face feeling tight and a little uncomfortable. Georgia took extra care to bring blood flow up to the surface of the skin and the skin was literally flooded with multiple different products to help repair any damage in addition to the core purpose of that treatment. She used a deep cleansing mask which I'd not had before. While the mask(s) were on soaking in she was always present and provided massage on arms, neck etc, continuing to look after and pamper her. A lot places tend to apply the mask and walk away which is not great when you have an overactive brain. She made sure to address any specific skin concerns that had been noted on the consent sheet or mentioned to her directly. Afterwards, my wife could feel the difference straight away on the face and could visibly see it for a few days afterwards as well. An all-round great experience at hotel and spa and we will definitely be back for both!

I had this voucher gifted to me as a wedding present which my husband said I could take a friend with. When we arrived we were greeted by 2 lovely receptionists. The spa it's self was lovely however, the treatment an India head message at £45 for 30 minutes was so bad! Me and my friend has 2 different experiences both being bad. We did not receive and Indian head massage but just someone running there fingers through our hair, my husband could have done better. My therapist would crack her finger during my treatment and was constantly checking her timer to see if the 30 minutes was up. We were also over charged for hiring dressing gowns- which after 2 weeks I have now been reimbursed. We where offered a complimentary 30 minute treatment which we have both declined, we will never come back for treatments here and have not heard great things about the treatment sector here. I am not happy that we haven't been offered a refund for the treatment that we didn't receive. It's a lot of money for having nothing done. When emailing to complain I had booked under my married name yet I was being addressed in my maiden name.

Lovely hotel and the perfect spot for an overnight stay if sailing the next day. Taxis are available but a little unpredictable so the port is easily walkable. The hotel is an old one but kept to standards you would expect from a Best Western. Our room had a sea view which was lovely, we didn't use the spar so I can't really comment on that. We had a bite to eat at the bar, the food was lovely and the price was reasonable for a hotel. All the staff we spoke to were extremely polite and also very hard working. We enjoyed our stay and would 100% recommend it.

For my birthday last year I received a voucher for the Spa. Due to work commitments and other things I finally managed to book treatments for my daughters and I for today. I wasn't disappointed. My daughters had Tanya give them manicures and pedicures. They told me she was very nice and friendly. I had Georgia for a massage and go figure detox treatment. She was lovely and did a wonderful job of both treatments. My daughters and I are very pleased with our treatments. Tanya and Georgia are a credit to you. I would definitely recommend the spa to anyone and the team there today are lovely. Thank you.

I went last week with my friend for the Spa day as a birthday treat for us both. On arrival we found all staff exceptionally friendly. Nothing was too much trouble and as it was one of the hottest day we were kept well hydrated with ice cold drinks. The afternoon tea was lovely and staff very attentive to our needs. We could not fault any part of the day and looking forward to repeating for next years birthday treat.

Decided to visit the MPW restaurant for afternoon tea for wedding anniversary. Literally first class and the food and coffee was outstanding. Definitely will visit again for an evening meal. Highly recommended to couples. Great for dover.

Tried to book directly with this hotel as the website didn't work, so I decided to phone their reception instead. First time I called, I explained to them that I needed to book directly because of problems with their website. The man who answered said he would ask the hotel manager to call me (!). I thought this was weird as I just wanted to book a room, however, the hotel manager never called back. So, I phoned back and this time a female voice said I could book with her. I don't know how many times I had to spell my name and my email adress to her, but eventually she said everything was ok. I asked her politely if she could send me an email confirmation of the booking, which seemed to come as a huge surprise to her, but she confirmed she would. After 3 hours I still hadn't received an email. I called again, and got an apology and she said she would send me an email confirmation at once, but again I had to spend about 20 minutes spelling my email adress. To make this story short I never got a confirmation. No matter how many times I called them, same story. I decided to cancel and phoned back and this time a different person answered and she couldn't find my booking, which really didn't come as a surprise to me. This person was very rude as I tried to explain and wouldn't let me speak at all and so I just hung up, my patience was gone.

This is the second time we have stayed at this hotel. We again selected a balcony room and enjoyed sitting outside overlooking the harbour and seeing the cross channel ferries coming and going. The room itself is narrow and therefore feels quite small. Possibly a little overpriced for the space.

We had a great short break, the Seaside 2 night Spa Break package was excellent value for money. The rooms were very well appointed. The food in the restaurant was excellent. We will be going back again soon.

We had our wedding here and stayed. Amazing day. Staff were brilliant, food was amazing and the room was great. Everyone had an amazing time and could'nt fault a thing. It was the best day and night ever. Thankyou

I am a regular of Tanya's in the spa and I truly believe she has healing hands. I have an acute nerve injury and when I leave I feel as though I'm walking on clouds. Highly recommend, thank you very much.

The hotel is in a good location for the beach, port, and town. The staff were courteous and helpful. Our evening meal and breakfast were good, with a wide variety. I'm a vegan and one of the chefs prepared a lovely chickpeas curry for my dinner and in the morning he prepared a plate of plant-based foods. The room was located on the second floor with a wonderful sea view. It was cool, clean, and comfortable. The spa staff were excellent. They went over and above their call of duty. I had a back massage and facial. Dawn, my therapist, was excellent at her techniques and pressure. I needed all those tight muscles in my shoulder to be released, and this she did.

It is with an extremely heavy heart I write this review as I have stayed at this hotel with my now Husband three times before. Before we moved to Dover we stayed in this hotel three times before in a Superior Double Room with Double Bed and Sea View. We had such a lovely stay in October last year for my Birthday complete with breakfast room service, petals on the bed, and beautiful afternoon tea that I decided this would be a great place to book for our wedding weekend. I'm a 2020 bride, my wedding was disrupted due to Covid but finally, it was to take place in Fort Buryogne Dover on July 16th. So when we were leaving the hotel from our October 2021 stay I booked for our wedding weekend, asking for the bridal suite. I explained that 108 (which we had stayed in) would be ok size wise but really we would need more space. I was told a suite would be perfect - we booked. We booked on the Flexi saver rate to ensure that we could cancel should we enter another lockdown. I was told a booking confirmation would be sent to my email... It wasn't. I kept calling to ask for this after this never came through but I was met with 'our system doesn't send this but it's all on the system correct'. Still, I kept calling up to ensure things were fine - that a hairdressing team could come into our room to get me and my bridesmaid's ready. That we could have a photographer and videographer, that we could have bridal cars pull up to take us to the venue. Every time I was told it was fine and when I asked for the booking confirmation every time I was met with the same line about them not being able to send it but it was there. I wished I had never booked direct and gone through booking.com. We had some heartbreak the week of our wedding, my parents came down with covid and so could not attend our wedding anymore. I called up Thursday 14th to cancel their rooms and doubled checked our bridal suite room was not canceled - I was assured it was not. Imagine my horror when I finally got there and the hotel had put us in an extremely small double room which you could not even fit two people comfortably in to get ready, let alone my bridal party and hairdressers. I politely raised the issue to the front desk who met me with rudeness and frankly were completely clueless... I asked for Megan who had made the booking... she had left the business. I asked for my booking notes and to my horror, NONE of our requests were in our notes. They didn't even have the fact that we were there for a wedding written down which is shocking to me - as someone who works in hospitality and leisure msyelf (for years) to not note such a key part of the information on someone's booking so your team can perform at their best during someone's special stay showed absolute disregard for customer service - beyond unprofessional. I've had more attentive staff at an Ibis, Holiday inn, and Travelodge in the past. I really wished we had just booked the Travelodge around the corner as I do believe the service would have been much better than this Best Western hotel which is supposed to be a Best Westen Plus (better than the others). When notified of the issue, they tried to put this all on me, a distressed yet very organized bride. It took a look of working but they moved us to a slightly bigger room, it still wasn't big enough but we were told the bridal suite was double booked and this was the only room they could give us. I was in tears. It took my guests to sort this out for me and it was one of them who gave us their room to get ready in. It was also one of our guests who gave us The Lighthouse Suite on the night of our wedding as they had been upgraded to it from the same room we were in for as little as £35 months ago. A suite, which was what we had tried to book. I can't help but think that if this team had actually taken the care to listen to me, their customer, who was very excited about my wedding and spoke about it in every conversation I had with them, and taken notes on my wedding weekend, they would have offered the upgrade to me and then I could have raised their mistake so long ago because I was supposed to be booked into this room. To top all of this off, after playing musical chairs with rooms, we didn't even get the room service breakfast we were promised when we booked on the morning of our wedding and the morning after. We tried to call down to the desk to raise that it hasn't arrived at the booked time - no answer, so my groom had to go down and get breakfast for us... I raised all of this when I left the hotel. What did I get offered in return to make up for this... an £80 spa voucher. An £80 Spa Voucher! That's all that ruining this experience meant to the Best Western - £80! I should have had a full refund or an offer of a re-stay with no cost personally after all their mistakes. I was offered to book a standard room again and be bumped up to the honeymoon suite, but basically, that meant giving more of my money to this hotel to get an upgrade. I told the manager why didn't he sort this out during our stay, I was met with 'you were in distress so I didn't want to disturb you, and then you didn't come back for me to sort it out'. This is disgusting, he had my room number, he could have called up for a conversation. Such poor customer service. On this point as well I did keep going down to raise my dissatisfaction with his team so why didn't they raise it with him - poor poor poor and shows an extreme lack of hospitality and leisure training. I expected more from a place we had stayed before and had a great time - all the team we saw were new faces to us, all I can say is we wish we had had Megan and her team there to look after us. The spa, despite the appointments getting moved around due to staff illness and us not having our couples massage together on the day before our wedding, were the only saving grace as at least they gave us something complemenraty. The hotel team couldn't even get the room service we booked right let alone offer anything to make up for this blunder. Honestly, stay at the Travelodge - you'll get better service and pay half as much.

Our hotel was on the seafront with a view over the beach and sea with a balcony which made the experience much better than I suspect a room with no view would be. We were so exhausted after our drive we couldn't use the amenities but our room service supper - fish and chips with a large glass of chilled white wine was just the thing. Parking was easy and the staff super helpful. We would seriously consider returning to stay in the hotel for a few days without hopping over to France. Pigeons are a problem as they are fearless and like wandering into your room but they quite happily wander back out again when you tell them to.! It was llke a trip back in time to seaside holidays but with much better service. Thank you.

Present surprise by this absolute charming hotel. We were in the castle suite which is impeccably decorated. The bath was very modern and the showerhead two heads which made it so luxurious. The linens on the bed were soft and we slept like a rock. They have a Starbucks on premises that we enjoyed a few times. The view from the hotel, was of the harbor, where you could watch the coming and goings of the ferries and cruise ships. Staff friendly and accommodating! Had a delightful evening with a walk along the beach with views of the castle.

Imagine being displaced once from a canceled flight and again from a Covid rules change. After a patient cab driver took us to a few hotels near the Dover passport office (no vacancy), we staggered through the gorgeous revolving door of the Marina lobby; Joseph booked us so we could rest our weary bodies and minds, and Chelsea kindly allowed late checkout and stored our luggage the next day so we could explore Dover. Beautiful old history in the hallways and stairways, modern comfort in the beds and bathrooms. Wish we had gotten to taste room service or the restaurant / bar -- still, what a relief.

I had booked a weekend at the hotel with departure on Monday, because the website advertises meeting rooms and conference rooms for your exclusive use, so I assumed that meant the hotel had rooms that I could take business calls in. My transport was for Monday afternoon and I thought I could do a late checkout and then use the business centre for the last couple meetings. Tonight I find out that there is a £70 charge for a meeting room (they only have conference rooms) and there is a chance they are not even available. The website says nothing regarding extra cost. The latest I can check out is 2 pm even with the extra fees, so I am stuck without a room to take my calls in. Not only was this anxiety inducing to find out, when I had selected the hotel because it had these facilities advertised, but I now have to make alternate travel arrangements at 6 AM to be able to take my meetings elsewhere. A massive inconvenience and an unpleasant and stressful end to a “relaxing” stay. In addition, the hotel needs to offer water bottles in the room (at least one complimentary bottle would be good) and it needs to provide towels at the spa so you don't have to carry your room towel down.

We had room 418, which had recently undergone a refurb! It was great, lovely bathroom and shower, big fluffy towels. Comfy big bed. And the view . wow amazing. Reception all good, friendly service. We ate at Marco Pierre White one night (situated in the hotel) and mine was delicious! pan fried Salmon, new potatoes and mange tout. Husbands wasn't quite so good, he asked for a small fillet steak medium to well! It was quite tough, as I had a taste !! Bit disappointing as quite costly! We also ate in the bar area and the menu is great in there, lots of choice. We had chicken tikka, nnan bread and rice. Very good Merlot with that. Bar was perfect, service by Chris, Aaron and Vad. So friendly and obliging.

Hotel staff are all friendly and are very helpful. We had the seaview room on the 4th floor, so it was quiet and had a good rest after a day's exploring. The sunrise (pic) is a bonus if you wake up early. The hotel is very close to everthing, webuse it as a base for our adventures in the area. will definitely rebook when we come back to dover. ***Vince

Had a one night stay before a cruise. Reception staff were either unfriendly or very fluttered because they were busy and short staffed. Parking permit had to be asked for, then we were given the incorrect one. Towels were missing in our very small twin room, replacements never arrived. Service in The restaurant was by and large slow and not very friendly. Food however was quite good. I would never stay here again, I would recommend the Premier Inn. Our room was extremely noisy from heating/air conditioning type noises, despite us not having it on. This is NOT a 4* plus hotel, more like a 3*

The hotel was lovely. All the staff were friendly and helpful, especially Megan on reception. The spa facilities and treatments were all really good, and the food in the restaurant was tasty and well presented. All five of us who stayed at the hotel really enjoyed everything about our stay and the view from the hotel was stunning. I would highly recommend this hotel.

We booked this hotel last minute for a short weekend getaway .., what a waste of money! Where do l start… The room was very small, bed a small double, we booked a double/sea view. The window was filthy with birds poop, the window seal was also full of birds poop, we couldn't open the window as the pigeons were eager to fly in, the curtains were plastic yuk!! shower was not working, only one tiny winey complimentary shower gel for two people, the phone was not working, the TV froze every 20 minutes, the clock alarm was set for 6am and woke us up. Dover is a S… Hole, dirty and grungy,., In my opinion the worse part of the country. we will certainly not be rushing back.

To start with a positive: Whilst I don't know how much involvement the much advertised star chef Marco Pierre White really has with the hotel's kitchen; they do know how to cook! A nice, refreshingly different, menu and all really well prepared. Good wine list too. Restaurant staff very attentive and knowledgeable. Other than that; it's a bit like your old-building-stair-case-and-corridor-maze type of hotel with some rooms that are really nice and other's that are just OK. Refurbished rooms are really nice. The other ones are, may be, OK for a night. Depends on whether you're on a 1-night stay for a business trip or for leisure, I think. The check-in experience I find too "mechanical"; no "we're pleased to see you" and it feels like I could be here I could come here lots of times and I would still be asked if this would be my first stay (although, no one has asked me that either...) A bit more personal touch would lift this rating by quite a bit.

Right on the seafront, free car park behind hotel. Pleasant restaurant & lounge area. Short walk into Dover centre. Excellent steak in the Marco Pierre White restaurant. A rabbit warren of staircases but only to be expected in an old building.

Liked · Bathroom was modern. Bed was welcoming after a 15 hour drive. 3 minutes drive from the DFDS Ferry terminal. On the seafront looked like plenty of channels on the TV, Disliked · The room booked was not what was waiting for us. paid for and expecting a family room with One double bed and two singles. Went to the room and we had two singles. This was partly resolved by giving us an additional room where then half the family was on a different floor and this hotel is ridiculous to get to each floor. Obviously knocked through to the other buildings over the years so you can not simply go from the 2nd floor to the ground or even 2nd to 3rd. So what was supposed to be a nice family time together in one place was basically switching from room to room. - Staff were quick to at least sort out the 2nd room so no complaints there. But after 15 hours driving I wouldnt have had the energy anyway. WIFI was something I had to figure out myself, no book in the room to explain. But once the TV is switched off then no internet. Crisps or some sort of food on the floor in the room on the 3rd floor and also some mess on the floor in the second floor. While the rooms obviously have the fittings and fixtures of a four star hotel the rooms and corridors were really something from a Bed and Breakfast property. Those floors are more for the fun house and more waves than the English channel.

I stayed here over the Easter weekend with my husband and our toddler and we had the most amazing time. From the moment we arrived until checkout we were made to feel welcome and at home by the friendly staff, particularly the front desk staff. We stayed in one of the premium rooms and were blown away by it. It seemed to have been recently renovated and was stunning. Plenty of tea and coffee available in the room, as well as bottled water. The only thing more gorgeous than the room was the view of the sea from the balcony. The fish and chips at the restaurant were top notch, as was our dinner at the Marco Pierre White restaurant (my husband had the steak and said it was perfect). Definitely get bed and breakfast too, totally worth it. The gym is very impressive too, fully equipped with heavy weights (to my husband's delight). Guests have full access to the spa facilities which is great. You also get free parking in the rear car park. Having the beach just outside is what makes this hotel special. It helped that the weather was so gorgeous too!

This hotel made for a ruined weekend. A few years ago, we had a great time, in fact an amazing weekend at the Best Western Dover Marine Hotel. How things have changed….. I booked what I though was going to be a luxurious two-night break for my partner and I over Easter. I opted for a suite and paid a pretty penny for Room 122, the Harbour Suite. Fist impassions were exactly what I was hoping for a beautiful Art Deco room with amazing views over the promenade. Then things went wrong… very wrong. We dined at Mr White's English Chop House, which is a Marco Pierre White restaurant and we were really anticipating a wonderful meal. There is a poster or MPW on the wall and the inscription reads, ‘The Chef Who Made Gordon Ramsey Cry' I am not sure if endorsing work place bullying is a good thing, and certainly if Marco Pierre White or Gordan Ramsey visited this particular restaurant I am quite sure they would both be reduced to tears. On our first night after what seemed to be an endless wait to receive out order, finally a tasteless fish dish and at adequate burger turned up. After waiting a good 40 minutes, where we asked the witing staff if we could be served dessert, we were told there was a problem with the kitchen ticketing system…. Sweets turned up. I would rate them very average. We decided to turn in and my partner went for a nice long bath whilst I sat on the balcony looking at the sites. After a nice bath she discovered that there was a major leak in the bath drain, but it was late so we decided to report to reception the next day, and tried to mop up the leak with bath towels. The next morning strictly after a shower, I was on the balcony once again when I noticed a decomposing pigeon in the gutter it had clearly been there a few days as it was almost breakfast time I thought I would report it to reception after we have eaten Breakfast was chaos. Eventually the Maitre d admitted that we did in fact have a booking…. We were shown to the table and told that it was a buffet breakfast, which we both usually really like. The food was not worth the £15.95 we paid, so a tip here there are some cafes around which you would be better off gong too. Sing on the buffet counter said eggs were available and just to ask the server, but they were all too busy to take our order. We gave up on that ambition and after a 15-minute wait managed to get some herbal tea. I let reception know about the dead avian and asked what they were going to do about it! I was told by the receptionist, Chelsea that it would be removed but as it was out of their hands they could not offer any thing like compensation We went for a quick walk and went back to the room to find a maintenance man - who spoke very little English manhandling ladder and trying to remove the avian corpse! We mentioned that there was a leak he said that he would have to get approval from reception to repair it. Returning at about 3.30 in the afternoon after a lovely day out we found the same maintenance man in the bath attempting a. Repair, at the point the room had not been made up. We callked reception who said that in-coming guest were a priority to have rooms ready, they were short staffed and there was no set time to clean rooms so they had done nothing wrong….. My partner, now in tears spoke to the manager who said that it was all out of their control. Terrible service and terrible way to treat premier guests, we spent over £800.00 in the hotel that weekend. We were given a complimentary bottle of the cheapest wind on the menu and a £100.00 voucher to be used at the hotel in the future by way of recompense, but… we live 98 miles away from Dover…..

Stayed for an overnight stay the Hotel was easy to find , the Hotel was clean , airy , the room was spacious, clean, airy, plenty of light, the bed was very comfortable, bathroom very spacious with plenty of towels , toiletries, loo rolls, very easy to use use shower.

Very pleasant stay w ith very helpful and friendly staff. Such a perfect location with amazing sea views and seafront walks. Looking forward to a return trip soon to see family and friends. Thank you!

Had the absolute pleasure of being looked after by George. So calm and helpful! What a credit to your team. Organised and professional all the way in dealing with transfers to the cruise terminal and made everything effortless and straight forward. Thank you again and an absolute gem to your team!

I was passing and popped by for information, I was met by a young man called George he was very helpful and polite, he helped me with my enquiry , thank you I will defo be booking to come here again as been few times for all different reasons Thank you George

Book in was easy and relatively quick. We were in room 211. The rim was cosy but like the rest of the hotel it was faded and some things were broken. The good was the bed was reasonably comfy and there was all you needed in it. Additionally the breakfast was good and staff helpful. The whole building looked faded and in need of decorating. The corridors and lift was small so taking a suitcase was OK unless you met someone. The room looked over the back rather than harbour but the windows were filthy, the shower had a broken switch, the shaving mirror was missing but it's bracket was there.

Very friendly welcome at reception Still find the rather small lift provision somewhat disappointing for such a property Room well presented and good view out to sea front Next few days will give a better indication of experience of staying for an extended period

I visited this hotel with my family for one night as a stopover before getting the ferry. We booked quite last minute. The lady working on reception, Jessica, was so welcoming and friendly. We dined in the restaurant and Belina who served us was also really friendly. Our one year old was quite noisy and messy but all the staff were really good with him. The rooms were great and just what we needed. We needed some help with the printing of some forms which Jessica on reception was more than happy to help us with. Really impressed with the service and the hotel.

Arrived for one night. 1st visit in 15 years. Jessica on reception was most welcoming and helpful. Hotel much improved. Lovely room. Spotless bathroom. Left early, so no comment on food. Will use this place in future rather than nearby motels. Reasonably priced too.

We stayed for 2 nights in March. The first night we discovered the heating in the roomwasn't working, this was repaired the next day. There was no written information about the hotel and it'facilities avaible.(first time ever for me). Staff communication was not that good. Sheets were too small for the bed and would not tuck in. Pillows hard and uncomfortable. We were not warned that the hotel was being refurbished and we were disturbed by the sound of drilling from the room above during the day. It does have a good, and the onl,y fish and chip resteraunt in Dover, but I only discovered that by chance when searchinh the internet. WiFi unreliable. Check in and out very quick .

We went to the Dover Marina for Mother's Day Weekend. There were 6 of us staying. From the moment we walked it, we were treated like royalty.. so many personal touches, from Mother's flowers to entertaining the kids. The food was divine with a wide range of choices- I would highly recommend the mutton rolls and steak- absolutely divine. We had a beautiful room, fully equipped with all luxury amenities and THE BEST sea view. The private balcony could easily fit 2 families. Outside the hotel, there's a wonderful bar and outdoor seating where we enjoys the most divine cocktails- I had every single one on the menu!! We had a lovely walk to Dover castle (max 20 mins) and the White Cliffs.. there is so much to do within the vicinity of the hotel. The SPA is heaven and truly 2 days is not enough.. whether you're visiting as a family or couples- I cannot recommend this enough.. and will definitely be back for more!!!

Super cute hotel with large rooms and a great fitness center and jacuzzi/sauna/steam room. It has some old charm and free parking and right across from the water makes for a good place to walk. Great on site restaurant as well.

Stayed in the bridal suite for 2 nights, and had the most amazing wedding here. The staff always went above and beyond. Due to lockdown this was our third attempt, and this was the best venue by far. They made us feel at ease, like nothing was an issue and the day ran so smoothly.

Sea view room with balcony is really worth the price. Staff were amazing with slight issue we had with our cards not working. Would stay again anytime. Right opposite the beach with excellent bar and very helpful staff

Very nice room sea view and fully refurbished comfortable bed staff where very helpful and polite breakfast was really good but evening meal was a big let down I had mussels they onl came with a slice of bread and where so over cooked that they had shrunk to the size of a pea

Stayed here for the first time recently and have to say I was pleasantly surprised with how nice the hotel was, I was a tad spectacle given some of the reviews I read but from the moment I walked through the door it felt like home from home, I had a sea facing view and could honestly spend days at a time just relaxing out on the balcony! The food was ok but a tad pricey for what it was, Paulo in the restraunt tho was delightful and never left us wanting for anything. Jessica on the desk was very helpful, always well mannered and gave us some great advice of things to do in the area, Just want to say thanks again to both Paulo and Jessica and hope I have the pleasure to deal with you both again one day

Amazing place. We were here working with a huge team and everybody wanted to stay at Best Western Dover Marina.. the quality of their hotel, the food, the drinks, the ambience and mostly the kindness and amability of their employees makes you feel like if you were among friends. Definitely the Best Hotel in Dover. 100% recommended. Ayush, Megan and all the team have taken a part of our hearts. Thanks again.. We 'll be back!

I can not recommend Sian and her team enough. Sian is a fun loving, beautiful soul who will go beyond the extra mile a million times. We had the most beautiful winter wedding here and I do not have 1 grumble. The food was amazing, the staff exceptional and we were treated like royalty throughout. Weddings are so stressful, as A bride I panicked , cried, changed my mind and literally put my whole day in the hands of Sian and team, they did disappoint and at no point was I ever given a no. Fully flexible around covid rules too. Sian and all you team you are AMAZING I will never forget our beautiful day EVER. Thank you again Sarah and Will x

We had a great night's stay at the Best Western Dover Marina Hotel, Everyone loved the Sri Lankan Dinner, Breakfast, service, and the stay at the hotel. Many thanks to the staff as they managed to find me a phone charger.

We had a lovely stay at this great property by the sea. The rooms were spacious enough for two and comfortable too. With clean corridors, a clean room loaded with the basic amenities, friendly housekeeping staff, a welcoming receptionist and restaurant staff, a decent breakfast spread, we had a lovely time. Within walking distance of the 2 Dover hills and overlooking the beach, would definitely recommend a stay here.

Thank you for making my stay comfortable. I stayed here for one night during a golf trip. The hotel and the staff are warm and friendly. There were lots of little attention to details that made you feel at home.

After a challenging day on the Links golf courses of the Kent coast line, staying at this hotel is the perfect way to unwind. We were welcomed by warm,friendly and helpful staff who treated us to a 5 star service that you would expect from some of the best hotels in the country. The traditional Sri Lankan dinner and breakfast we were served was exquisite and I highly recommend you try it out and you will not be disappointed. We will definitely be back very soon

Had a great weekend break at the Best Western Dover Marina Hotel, celebrated my husbands 50th Birthday party with friends and family. Everyone enjoyed the Dinner, ambience, service and the stay at the hotel. I would like thank the hotel Team for making our stay memorable and special thanks to Megan, Ayush, Jibin, Pa and Chef Kingsley.

The Hotel staff are pleasant and efficient standard of rooms good but work currently taking place to refurbish rooms. It is a hotel i use for business as we have an office in Dover so it is convenient and the quality of food is very good.

We had lovely time here, room was superb, cozy and confy. Dover marina staff was lovely at reception and in Breakfast both. Much recommend stay here. We visited for my boss 50th birthday party and we had lovey time here.

We had our New Year and X max Stuff PARTY at the hotel stuff was great very helpful I want to say big thank you To JIBIN MANGER AND THADDEUS /JACOB/HARRY WE Definitely recommend you use you again next Year many thanks for all ather staff also thank you again xxx

Amazing night amazing staff such a beautiful and classy setting. Felt like we were at the ritz. Definitely recommend and going back soon. Thanks to Jibin Thaddeus. Jacob. And harry. Thankyou to all of you.

Great location for Business and Pleasure! Every aspect of my stay exceeded my expectations immensely. I stayed at this hotel for 4 weeks due to work commitments, and the staff treated me like there own! The staff from the moment I checked in to end when I checked out went above and beyond and made my stay very pleasant and comfortable. Not to forget the best is the hospitality of the staff. Charr, Chelsea, Jess, Krishan, Robert, Chris and Jessica. They will treat you like friends with genuine hospitality, and Charr is a top bar manager and knows his cocktails! Cocktails and the mocktails are very impressive - must try them! All I can say is that the staff are genuine and truly amazing! The manager Ayush Mehta is very friendly, attentive and always ready to assist, he never made me feel like I was asking for too much, and dealt with any complaints I had rapidly and thoroughly. He is a true asset to this hotel…. He really is! The rooms on the first floor have recently been renovated are contemporary, clean, modern and fresh. I was upgraded to a sea view room with a balcony on this floor on my first week and it was just perfect! Highly recommend these rooms. Renovated to high spec and the views of the sun rise/set are truly breath taking. As I stayed in this hotel for 4 weeks I decided to take advantage of the gym and spa which was also included in my stay for free. Baring in mind I don't have time to go to the gym back home, I was quite nervous. But David Best the P.T instructor was absolutely amazing and fantastic - real peoples person. He made me feel at ease and helped me with personal work out plans. I also joined his classes for Body rock, group fit, core and boxercise - which were also amazing. I had a brilliant time, and never felt so good in myself. Classes are also very very highly recommend. Thank you Dave. There is also a female P.T, her name is Miranda who is also really good, I joined her classes for Spin & Core work out she was fab!!! The gym also has a steam room, sauna and jacuzzi, which all was very clean and pleasant after a day at work! The gym itself is well equipped and very clean. The food is smashing and delicious I ate at Marco Pierre White, Mr White's English Chophouse Restaurant and I also ordered food from the bar which was spot on. The hotel has special menus on at various different times and occasions, I was there for The Chinese New Year and the Chinese food menu offered was out of this world and delicious. I don't normally write reviews often or regularly, but this hotel and its staff members deserve it. Especially when they try so hard to make your stay pleasant and welcoming! Thank you to all of you. I would highly recommend this hotel for business, couples, mixing work and pleasure!

The hotel is right on the harbour, fab view. Restaurant is excellent. Some rooms are very small for the price, check with reception as there are various sized rooms within categories. Check bill as we were overcharged by a lot!

Beautiful sunny day and as we are local popped in for sandwiches and coffee and sat outside. The coffee arrived presented beautifully but the coffee was like hot water. No taste at all. We asked the waiter to make them again and the manager who was behind him said no problem and they went inside. We had tuna sandwiches brought to us by the waiter. When I picked up my sandwich (tuna no cucumber on white bread) it was STALE. went inside and asked for my money back. He said it would appear on my card within a few days. I am hoping not to have to go back as we will not be returning.

I have stayed at this hotel for two weeks now whilst away working . As normal on most stays you encounter unexpected problem weather large or small but on this trip I'm happy to say that Jessica went above and beyond in helping where she could . To me the little personal touch's go a long way and her local knowledge of the area was very helpful.

Thank you again to Jess who checked us in quickly and efficiently. We had a great stay and enjoyed being close to the seafront and also to local restaurants. The room itself was spacious, modern and had all the facilities we required.

Great location, right on harbour which at this point has a pebbled beach. Stylish place, historic characterful building recently renovated with spa in basement and classy restaurant and bar. Superior rooms have balconies overlooking harbour and have a large seating area as well as bed. Personally as bathroom so large id have put in a walk in shower as well as bath (which has shower above).Outlet Mall with some interesting shops right next door.

Both my partner I had are vegetarians and choices are not always a lot on a menu but yesterday dinning experience at this hotel was awful The taglietti with tomatoes and chilli was disgusting. The taste is worst than a pasta out of a tin. The taglietti was over cooked soaked with tomatoes purée and had no flavour For an over priced menu you would accept a good meal If you are staying at this hotel and want Italian food 10minutes walk there is a great restaurant @il rustica

The hotel has a homely feel, with friendly staff. We upgraded to a deluxe suite with sea views. The room was clean, spacious, and decorated to a high standard. The bed was comfortable, there were plenty of towels and we each had use of a bath robe and slippers. There was an on-suite bath and separate shower. Good quality toiletries were provided. The hotel is close to local shops and the sea front. Free parking is provided via the hotel in a nearby car park. We ate Sunday diner in the hotel restaurant with some friends. The food and service was exceptionally good.

From check in the staff where friendly, polite and helpful. Jessica on reception was smiley, informative and helpful even though it was quite late when I checked in. The room was clean and tidy and stocked with all the essentials. I slept well every night and the food was great. Location right on the seafront is perfect for a walk along the front and to walk into town. I'll stay again when I visit and a special thank you to Jessica.

Extremely friendly and welcoming staff. Thank you Jessica. Breakfast is great with plenty of options. Rooms clean, some much better than others (particularly bathrooms). Quirky hotel that some may regard as “tired”, but I regard as the best and most comfortable hotel in Dover

The room was absolutely terrible completely outdated stains on walls stains on Carpet stains on bed. Mould in bathroom. Access to bathroom was ridiculous. Very bad experience overall. Even look like blood stains on the table as In all photos attached. Parking to hotel is ridiculous to find, map given on reception. Staff very friendly but not helpful. Only One good thing about this hotel Restaurant very nice.

I stayed in this Dover waterfront hotel for a week while my house was being put in order. I have thought carefully about this review, and hope those of you considering visiting will read it carefully. Sure, the hotel is within an old building and has consequent eccentricities as a result. BUT - it has been one of the most memorable stays ever - and I have stayed in hotels all over the globe. Why? Whatever shortcomings there might be with things like broadband, slow elevators, carpets in the corridors a bit old (there is a refurbishment project going on), I have rarely encountered a hotel with such amazingly kind and attentive staff. Let me give you an example. As perhaps a longer-staying person than most, I thought it would be a nice gesture to give my room cleaning staff a tip (all of us should!). The lady comes from Nepal, and I mentioned how much I liked Nepalese food. Would you believe it - the next morning she gave me a lovely Nepalese home cooked delicacy. Above and beyond, but a small kindless so much appreciated and so indicative of all the staff at the hotel - they treat you like family. And that, apart from the amazing location and views from my room over all the way to France --- is why I would urge anyone to stay in this hotel!

Called into the Best Western for lunch with my young son. We were welcomed by the friendly staff and shown to a table in the lounge. We ordered from the Kids Menu for my son, crudités and a crispy chicken burger and my usual Club Sandwich, which is always good here. Our food arrived after a 20 minute wait, and was very good. My son still managed to find space for ice cream too. I can really recommend this hotel, it is well worth a visit.

I've had the pleasure of staying here twice in December. I absolutely love it! And I'm coming back in January, and bringing a friend with me. (He doesn't know about it yet!) The Best Western Dover Plus has really warm, friendly, genuine and professional staff, that go the extra mile. Nothing is too much trouble. It is old school charm. And very reasonably priced for such an excellent quality hotel. If you stand in reception, needing to ask a question, (and the receptionists are busy) another member of staff is there almost instantly, being helpful and solving the query promptly and politely. Not had that kind of service for years! I've stayed in 2 separate rooms now, on 2 different occasions. I did ask for a quiet room each time, as I'd be working on my iPad/laptop. Both rooms were amazingly sound proofed. My room on the 3rd floor was MILES away from the adjoining room next to me. And I was fascinated to hear how noisy it was in the room opposite me, when I was out in the hallway. But with both our doors closed, I could barely hear anything. Wow! That's good sound proofing! The food is yummy! I treated myself to room service each time as I was online all the time I was there. The food was always well presented. The sticky toffee pudding was rock hard but that is the only tiny issue with food at all. Everything else was perfect. Rooms were beautifully and very tastefully decorated. Very clean. Fab water pressure in the shower. Uber comfy beds, to the extent, that I slept right through both times. (I don't do this at home.) I'm quite fussy about lighting. I don't like UBER, insane brightness, or very dim rooms. I love a choice of how much light there is in my room. There are a good number of lamps, and uplighters so that we can choose how much/little we desire. Overall, the perfect hotel. The promenade outside the hotel is gorgeous too and RIGHT on the sea front. I can't recommend this place enough, and am so thrilled to have such a gorgeous, friendly, and well-priced get away, just up the road from me. A special shout out to Jessica, Megan, and Cameron with the BEST Christmas jumper ever! Hee hee. Made my day. (Shown in photograph.) And Ayush the Reception Manager.

I had a Fantastic stay at the hotel. The whole experience was great. The hotel has a brilliant view of the sea, a nice jacuzzi and great facilities. Would like to give special thanks to the lovely lady in reception, as well the GM, Cawin and Sanaz for arranging my booking. It is a fantastic hotel. I recommend anyone to go and stay there.

My friend and I went for a spa deal for my 50th birthday - full use of the facilities for a few hours and one treatment with a glass of prosecco - this package cost £65 each Upon arrival we had to wait for almost 10 minutes as there was no-one at the spa reception, she arrived carrying Starbucks takeout cups. We then had to fill out a form, asked if we had been there before (no was our reply) and were given a towel and robe, and shown the changing room door and directed to the jacuzzi and relaxation room down the corridor. The changing/shower room was dirty, with a muddy floor from members coming in for classes with wet trainers from outside, and the old lockers were very awkward to use, having to input a code of your own choice but many didn't work. There was no area to change apart from a toilet cubicle or the dirty communal area. We then popped on our robes, which had seen better days. The only things we were shown we could do were either to sit in the jacuzzi or the relaxation room. We opted for the jacuzzi which was pleasant enough and after 40 minutes we went in to the relaxation room, thinking we could have a nice hot drink like we have at other spas before our treatments - there were no tea or coffee facilities, just water from a jug and cheap plastic disposable cups, but no where to put the cup when on the lounger. The relaxation room was also a little chilly. My friend needed her glasses so I went back to the locker but couldn't get back in to it - another trip to reception for help. So far, the experience was very lacklustre. The young lady who did the treatment was lovely, and the massage itself was very relaxing but the massage table was peeling, especially round the hole the face rests in. No dry towel was available so we had to reuse the wet one from the jacuzzi. We had been offered our prosecco for after our treatments by the receptionist but had to ask for it as the therapists knew nothing about it. We were asked to wait in the relaxation room but this was full so we had nowhere to wait for it. After asking where we could go, we were directed to the small eating area - sitting in a damp towel and robe, this was very chilly. The prosecco was however nice. We had originally thought of having some lunch but decided to get dressed and leave to go elsewhere but yet again, reception was unmanned and we had to wait to be able to get back in to the spa area. On the whole very disappointing and not at all worth the money paid. We left feeling cheated of what we were both expecting to be a lovely experience.

Lovely old fashioned hotel with lovely sea views. Very nice jacuzzi, steam room and sauna, there us also a gym but I would prefer a swimming pool. Very helpful staff throughout the hotel. Most rooms are newly refurbished so very nice. We have stayed many times over the years and we will continue to come back

Stayed twice at Best Western Plus, very comfortable and pleasant. The steam room was working this time! Good gym and lovely spa facilities. good walking distance to town centre and not too far from train station.

We stayed for one night & we were very impressed. Our room was lovely, the staff were friendly & nothing was too much trouble. Excellent breakfast & evening meal. They were delicious. Our room was absolutely spotless & we had a lovely balcony with a sea view.

I would like to start saying THANK YOU !! for this amazing experience! , the great service you provided since the beginning when We have to wait literally 5 min for our room to be ready and in the right temperature as soon as I walk in ( usually rooms are nothing like pictures / also in a very bad condition) , just great to feel so comfortable in such a magical bed! I definitely recommend this hotel ( YOU WON'T REGRET IT ) ...

Wonderful decor. Brand new upgraded room. Very stylish with huge doors opening onto the balcony and overlooking the harbour. The heavy curtains were great at blocking out any light and keeping the room warm. Bed is huge and really comfortable. Lovely bathroom. We were fortunate enough to get an upgrade for Which we are hugely grateful. Will return in the new year.

I booked a christmas party night for 12 people in September. Sian the event manager was incredibly helpful and accomodating during the booking. Then just before the event the government changed guidance and some of our party were concerned about Covid. I asked for reassurance and again Sian was brilliant in making sure we felt comfortable with the event. The actual night was great fun, the food was good, we pre-ordered and paid for lots of drinks which made the night a lot easier with not having to go to the bar. We didn't get up and dance on the dance floor as some of our group were nervous so close to Christmas but we danced next to our table and had a brilliant time. This is the second party night our group has attended and we would absolutely book again. Thank you all

I have just arrived home from one of my regular visits to the Dover Marine Hotel. I can not express enough how wonderful my visit s are. Today the hotel was festooned with beautiful Christmas decorations and the staff were extremely welcoming and efficient. They make me feel as if I am part of a large family which is nice as I live alone. I must mention Max Lyster by name as he made my visit today special, as he always does. I cannot recommend this hotel enough whether you are wanting a coffee, an alcoholic beverage, lunch or dinner.

We visit pretty much everyday and it's a pleasure to visit! Super impressed with the quality of the coffee and the service is always brilliant! Max is always happy, helpful and friendly with all customers.

Nice, clean room, with huge TV. Only downside is that my room hadn't hair dryer, but otherwise everything else is perfect. You won't be disappointed by choosing this hotel. Staff is very welcoming and checking in at late hours is not an issue.

Exceptional Staff and service. The Hotel was immaculately clean. I would absolutely recommend this place. I would advise a sea view room, even better with a balcony. Definitely will be returning to The Best Western Dover.

Where can I start, the staff in spa are Fantastic, they always have a smile on their faces. I visit at least once a month..and keep going back. Tanya is absolutely brilliant and works wonders when unknotting my knots!! They all go the extra mile to make your visit a good experience, from Hayley the manager, to Cara the receptionist, who will always answer you questions or queries. Also all the other therapist are brilliant too. Can't wait to go again in the new year, if you stay at the hotel please visit the spa, and give there treatments ago, the are One in a million group of girls. Thank you so much.xxxx

Jess on reception swiftly sorted the issue I had experienced with my room(s) before it escalated by suitably moving my rooms whilst keeping the sea view. Due to this issue(s) found a reasonable solution in no time and no messing that suited myself and didn't impact on the hotel. A real professional and credit to Best Western Hotel Dover. Without Jess's intervention this could.have resulted in an offi isl complaint. Thank uou Jess, I hope your company acknowledge your A* work ethics and attention to customer satisfaction. Would have been 5* if I didn't have the issues Would have been 1* but Jess turned this around

My wife and I, both disabled, booked a birthday 3 night stay, our first visit to Dover. We parked, as suggested by the hotel, a few hundred yards away in the nearby shopping centre, at no cost, But after checking in and taking the only and tiny supposedly 8 person lift but in reality with room for only 4 people, to our 3rd floor sea view room, our problems started. The room we had been allocated was occupied. We waited, tired and irritated, sitting down the corridor for half an hour while this was sorted. We eventually got an adjacent room instead, found it very small for a supposedly superior sea view double bed room for which we had paid a high price, nearly £135 a night from 10th to 13 December. Those first two nights, when going out for dinner, we were horrified to see hundreds of drinkers crammed next to each other at the bars and into the reception areas, no spacing between them and none wearing masks, having drinks and staying for dinners with their companies. There were also people outside in the cold, blocking our entrance to the hotel and being very rude to us for wanting to get back inside. Those were our second problems. The third was how, only after we finally complained after earlier phoning reception in vain, we finally got shampoo, shower stuff and toilet paper, yet our towels had been routinely changed with early afternoon room service. In our view this hotel needs to compel all visitors to wear masks when mandated, ensure Covid distances are kept, not ignored, provide better value for money in rooms and get that tiny lift change. It is far too small for such a large hotel.

Friendly staff. I have stayed here since mid August on weekly basis and all staff from restaurant, front desk to those at the bar including house keeping are all helpful and have attend to my needs. They address any issues that I may have in my room which is really helpful

I booked our work Christmas party at Dover Marina and I cannot recommend enough. Sian was amazing leading up to the event with answering emails/adding/changing things on the booking, she made it super simple to organise for a large group. The room was a good size and you didn't feel on top of other groups at the party. Bar was busy but was quick to get served. Drinks aren't cheap but I don't begrudge paying this when the venue and quality are worth it! Amazing cocktails! The food was amazing. Often when you go to Christmas parties like this the food is cold/not great quality and you can usually tell it's batch cooked. However, this was not the case! The food was all hot, the food was fresh and everything was really good quality. I would definitely recommend and will definitely organise events here in the future! Thankyou Dover Marina team, especially Sian :)

Great hotel. Very clean and Matt the manager at the restaurant was amazing. Reception staff was very helpful when asked about a minot issue with the bedroom. All spaces are clean and well maintained. Recommended!

We are regular visitors to this hotel. The staff are very friendly and extremely helpful. From arriving in reception and being greeted by Loran or Megan and having breakfast being served by Parshad and Paulo, to enjoying an evening in the restaurant when Matt, Belinda or Jacob will ensure you are comfortable and Cha looking after you in the bar, you are made to feel welcomed and valued. The hotel is an historic building so no two rooms are alike. Yes there are wonky floors on the upper levels. However, if you stay on the first floor with a balcony and sea view then you are able to relax and enjoy your stay. Plus this floor was being refurbished during our stay so looking forward to seeing the improvements. During our stay we were able to experience their Diwali night with superb food cooked by Chef Kingsley. Very talented and always a treat to eat his Indian dishes. They value regular customers and we have seen them go above and beyond to help new travellers. It is a delight to stay here, hence why we keep returning. Thank you Dover Marina Hotel.

Good staff, excellent breakfast, superb location and delicious food, Ayush Mehta- Manager Reception is very helpful to make the stay very pleasant. Restaurant and Bar Staff members are very good. Room cleanliness and facilities are excellent. It will be nice to have complimentary drinking mineral water available in the room. A Mini Bar in the room will add to a more comfortable stay.

Stayed a night on way to the cruise terminal. Friendly staff, comfortable clean room overlooking the sea. Great restaurant. Could not board cruise and were re booked into this hotel. The staff could not have been kinder knowing what had happened and had a fruit and chocolate platter waiting in our room for us.

My partner and I stayed for 2 nights from 12th - 14th November 2021 and had a thoroughly enjoyable stay. The hotel staff were extremely attentive and helpful. Parking wasn't a problem as the hotel provided you with a permit to last your stay and is a very short walk away from the hotel. We were upgraded to a family room free of charge and without requesting it. The dining experience in the restaurant was 10/10. We also used the spa facilities and had a treatment each, which both of us found relaxing. Can't recommend this hotel enough.

I was pleasantly surprised by the Best Western. Today I had a lovely fish & chips. I had no idea there was a Starbucks in Dover. The two servers, Amy & Lauren were so helpful and friendly. Will be coming back soon.

Customer service was poor when raised concerns about the allocated room. The rooms are outdated and the second floor rooms are all uneven. Restaurant food is poor quality and service is poor. Wouldn't stay here again - overpriced

We had a really nice one night stay and want to praise the staff who, without exception, were friendly, helpful and kind. Megan in particular helped me without judgement when I locked myself out of my locker in the spa! We were with our 5 month old baby and everyone made us feel so welcome. Even at breakfast, when we accidentally sat at the wrong table, the host kindly rearranged things for us instead of asking us to move. Hugely appreciated by tired parents! The hotel itself is fantastically situated, we loved the sea views and the food was great, it was a treat to have room service for dinner. The hotel is a little bit shabby around the edges (carpet stains in the room and tatty threadbare runner on the bed) but we felt very comfortable and the bathroom was very clean. My only concern was the safety of the travel cot provided. The mattress was not secured to the base using the velcro tabs, and instead of a fitted sheet there was an adult single sheet folded and loosely tucked with a large bath towel between the mattress and sheet for extra padding. I'm sure this was very well intentioned but it's a SIDS risk and dangerous for babies. Babies must sleep on a firm, flat surface with no loose bedding as per NHS and lullaby trust guidelines. Travel cots do have hard uncomfortable looking mattresses unfortunately but they're safety tested that way and the manual specifies nothing added apart from a fitted sheet. I'd brought my own fitted sheet with us just in case and removed the towel. I would recommend the hotel buys travel cot fitted sheets for the safety of babies staying there and peace of mind. Aside from this, we were really happy with our stay and thank the staff.

Stayed here with my partner a few weeks ago on a midweek B&B spa deal. Received a free upgrade to a sea facing room with a balcony which was a nice start to the break. The hotel room was a little dated compared to other hotels in the same star rating but still very clean with all the usual essentials, including an iron. Highlight of the break was the massage. Had an amazing hot stone massage from Tanya. Would definitely recommend! Had an evening meal in the restaurant which was lovely too. Would definitely return, even if it was just for another massage from Tanya!

Brilliant hotel with above and beyond service from Eli and Cha!! This is my second time visiting in the last month/6 weeks and Ive just extended my stay by another night too. A great location, lovely spa and clean facilities. Eli has been so helpful with my booking and helping me choose some lovely accessory gifts and Cha has been incredibly friendly and helpful again too!

I booked a 1 night spa break inclusive of dinner and breakfast at this hotel. Staff were helpful and friendly upon check in - the booking process was easy, and we were contacted very promptly with details of our treatment booking. Robes and slippers were provided in the room when we arrived. The treatment was very good, however, upon check in (and online) we were told that the spa facilities were open until 9pm. Our treatments were between 3.30 and 4.45, so we had those, planned to relax a little bit, then head into the sauna etc before dinner. Unfortunately, when we got down there at about 6.30, there was nobody manning the desk, and there was a sign saying that after 5pm we would need to speak to the main reception if we wanted access. My partner went up to ask, and was told that because there was no one down there, we could not use the facilities. This was frustrating, since we had been told upon check in that it would be open until 9, and given the times of our treatments we didn't really have an opportunity to use them earlier than they closed. We went for dinner instead, which was very nice. We had a set menu, for which the main and starter options are fairly varied, but the desserts leave a bit to be desired. Apart from the brownie, the other options were a little bit dull, but everything we ate was very tasty and the service was also very good. There was a good variety of food for breakfast, and again, service was very good. The room was nice, and clean. You can log into Amazon Prime on the TV if you have an account which was kind of cool. The room had a beautiful view if the sea, but no double glazing so there was a bit of road noise, although it didn't really persist too late. Overall, I thought the stay was really great value. The amount I paid and what was included was quite impressive, especially with a 3 course dinner and spa treatment. My only disappointment really was that we couldn't access the spa as advertised.

I've booked "The Harbour suite" with balcony and seaview for £177/pn and I expected to find a really nice room but actually I've had the worst stay in my life: - the key room didn't work - there was only one pair of slipper for two guests (keep in mind was a suite in a 4 stars hotel) - bathroom product really poor and bad quality (keep in mind was a suite in a 4 stars hotel) - carpet smelled of dust (keep in mind was a suite in a 4 stars hotel) - I tried to have a bath but after few minutes the bath started licking from the bottom and the bathroom floor flooded - in the downstairs room there was a party and the music was so loud that was impossible to watch the tv and speak to my partner, and the vibrations were so strong it felt like my ears were muffled. This is about the first day, but the day after we have had the real icing on the cake!!! - We went to the breakfast room at 9:30am (the breakfast was served until 10:00am), one of the waiter asked us if we wanted a cup of tea or any coffee, we answered one latte and one cappuccino and he said: ok no problem but we have to charge on the room for that!!! (keep in mind that breakfast was included in the rate and we where in a 4 stars hotel) But it's not the end of the story....unfortunately!!! - Breakfast was buffet style, there was only one croissant left, so we asked for another one (keep in mind that especially in a 4 stars hotel until last second breakfast is served all guests have to have the chance to eat everything from the buffet), but the same waiter said: I'm sorry but they're finished.We insist pointing out that it's 9:30am,we paid for a suite of £177 and we claim to be treated as the first guest come for the breakfast. He said: I'll ask to the chef, then he come back and said: sorry chef said that the croissant are frozen he cannot bake otherwise we have to wait 15'!!! We said ok we wait no problem, and finally got our croissant!

We had a fabulous stay at this hotel. Booked on the spur of the spur of the moment. We had a beautiful room with a sea view. It was exceptionally clean with a comfortable bed and fantastic shower! The staff were so friendly and helpful, nothing was too much to ask. I have a gluten-free diet for medical reasons which normally limits my choice from the menu however, they adapted my choice for me without hesitation. We shall certainly be returning soon!

We were very excited when I booked our stay- & for the accommodations made. However, upon booking a DELUXE Seaview room and we checked in, room was not all like photos/descriptions. There was no modern bathroom- separate tub & shower, nor our robe & slippers. (I specifically upgraded to have extra luxuries.) Bed is NOT memory foam as listed, it is a very hard bed with springs that hurt. My hips hurt after one night. Room was smaller than what the price & title “deluxe” was listed as, so upon arrival I called reception about my expectations not being met -they told me they would call back, but never did. We were also not given our complimentary bottled water, as listed on their website. It wasn't until our second night that I was able to speak (to who I think is a “higher up”, because reception kept wanting to charge me for bottled water. We like water, what can I say!) I explained I had a deluxe room, but for some reason I was told I was in a “superior” room, although I booked/am paying “deluxe” price. Upon further inspection on computer *not sure what she was looking at* I was told I was indeed in a deluxe room. So now I'm confused. Building is older, and we could hear guests upstairs the whole day, especially 6-12/1 AM-moving, walking, pushing chairs, music, not sure what was going on but it was quite annoying. (We we're in room 100, btw). It's a very tight squeeze through halls, rooms are so close together! No privacy or luxury at all. Too sad, but we enjoyed white cliffs *that was our highlight*. I would think twice about booking— especially since you aren't getting what you pay for. I'm all for paying extra for luxury….but this is NOT luxury.

Quite nice. I would say the room we stayed in was very average.... This is not necessarily a bad thing as I consider average as more than acceptable. As this was an unexpected stay I was disappointed we could not be provided with adequate toiletries such as a toothbrush. Staff were nice and accommodating. We didn't eat in restaurant but have been there before and it was good but pricey. Also we didn't go to the spa. 3* rating has been given as that is what our experience is based on the facilities we used. Nothing wrong with being average. Yes I would stay here again, but it would depend on the price. I would have probably been as happy in the Premier Inn up the road. But like I said, we didn't use the facilities.

Booked into the spa hotel to relax before a long week of work. The jacuzzi was not functioning which was a big disappointment. Whilst in the spa, the music from the gym was far too loud ruining the sauna environment. I also paid for a food upgrade which promised me a £25 food voucher for the price of £20. Upon eating I found out it was only a £20 voucher, rendering the whole upgrade deal pointless. To be fair, the food was fantastic. I did email the reception regarding these issues but never heard back.

Everything about this hotel is first class. From the moment I arrived I was made to feel welcome and at home. After the recent refurbishment, the hotel is appointed with the most modern facilities. The food is from another world. I have been staying in hotels around the world since 1985. I cannot recommend the Best Western Plus Dover Marina Hotel and Spa highly enough. More than this, you will have to find out yourself. Honey, I'm HOME.

We did an overnight meal and Spa package. The room was very comfortable although the bathroom was on the small side. The massage was very good and Hannah and Tanya were very helpful. in the Spa.The meal in the restaurant and breakfast were fine. service was very good throughout the hotel. Only poor points were water pouring through the ceiling , down the stairwell to the ground floor. Also no lights on in one section of our corridor leading to our room from the stairs on the second floor. We used a torch on a mobile phone to navigate as it was pitch black.

It was the best holiday with the marina hotel. The staff is so friendly and helpful mind. They gave so much advice to visit tourist attractions near the hotel. The rooms are so spacious and luxurious. Thank you so much..........

Lovely room, the spa was small but really good and my facial and massage were excellent. The bar area and restaurant were great and lovely location. The breakfast was a buffet which was ok but the scrambled eggs could be better.

I was struggling between giving this a 3 and a 4, if I was able to give 3.5 stars I would give it that. I can only comment on the basis that we had a package deal - 2 nights bed and breakfast, dinner on the first night and 1 30 minute treatment each. Check in was good, the staff explained everything we would need to know and it was quick. All staff were great actually. There is only one life for the whole hotel and it is very small and very slow, so be aware of that if you have any issues climbing the stairs. Room was big enough, clean and with working air con, which is not always the case in all hotels. Bathroom was a good size too. My only gripe with the room was that there didn't appear to be a hair dryer. I checked in every cupboard and drawer, but maybe there was one hiding away I didn't spot! The restaurant is nicely laid out and decorated but the food is pretty average. Far too expensive for what it is. They also add a 10% service charge on to everything, The service was fine, but it's the principle. We had the 3 course set menu, as it was included. The steaks were good, nothing amazing and the chips tasted like oven chips. The brownie and milk ice cream was the highlight of the meal for me. My partner said the best bit of his was the potted crab starter, however there was not really enough bread. We also had afternoon tea at the restaraunt. The scones were some of the best I have ever had, as well as the macaroons. However, the cakes tasted over refrigerated and the sandwiches, though meant to be dainty did not have enough filling. Again, nice enough but not worth the money. The spa was the best bit of our trip, however don't assume (as I did) that there will be a pool. There is a "relaxation room" that would be relaxing were it not for people talking constantly in it. At one point a lady rang the NHS vaccine line to book her second jab - all whilst on loud speaker. I didn't think that etiquette would have to be outlined for a relaxation room but I do think that it should be spelled out to people who clearly have no idea how to behave in them. I tihnk it would also be an idea to have a wet and dry area for the relaxation room as a couple of times I went to sit in there all the cushions were wet as people had sat on them straight from the jacuzzi. The two treatments I received from Tanya were fantastic, couldn't recommend her highly enough! All spa staff were extremely friendly and professional.

We stayed in one of the hotel's suites for 2 nights with our 2 infants. The room was beautifully decorated and overlooked the water. There was a very large bed which easily slept all 4 of us so we didn't end up using the sofa bed that comes with the room. The bathroom was clean and modern and had a large bathtub in front of doors which could be opened so that you can relax in the bath whilst looking at the waves and taking in the sea air. The beach is less than 1 min walk away so we spent a lot of time there. The kids loved throwing stones and it's perfect for swimming too. The hotel's restaurants are lovely and staff are extremely friendly and attentive. They serve a fantastic spread for breakfast and room service is available and quick to order. We also enjoyed having a drink at the bar. Parking was easy, as was check in/out. It is a perfect little getaway for families in the UK. We will definitely come back. Thank you for such a wonderful experience!!

This is such a beautiful hotel! We had never been to Dover but decided to have a staycation here which did not disappoint. The hotel has free parking which was great. The hotel is on the seafront and you get a beautiful view of the sea from the restaurant and bar. We stayed in one of the suites and it felt like staying at Home! The staff were so friendly. I had a hot stone treatment at the spa and my husband saw the osteopath at the spa which was excellent! The jacuzzi and steam and sauna rooms were nice and clean. There is also a gym but we didn't use it. For dinner we went to the marco Pierre restaurant in the hotel which was fantastic, the vibe and ambience was amazing! The food was also delicious and they had options for vegetarians. They have a fantastic cocktail menu and an outdoor bar overlooking at the sea! We had a fantastic stay here and we will be back again in the future!

Hotel position is very good, hotel looks good inside and outside. Room is very old especially the bathroom and we pay a lots to have one of the best room in the list. Spa is not clear and not fully working. Service at restaurant and lounge very poor. Definitely overpriced!

The name, The White Cliffs of Dover creates a feeling that there's something special there- the Best Western Dover is a fabulous hotel with views of the harbor and the White Cliffs. You can walk back in time from this incredible hotel that is perfectly located. The staff is amazing- level f service not often see. Megan at reception is incredible

We stayed in a 'superior' room in what is called a 'Best Western Plus' but what we had was a tiny room and bathroom with an small hard bed. We did have a balcony with a tarred uneven floor but this had no attempt at privacy from the neighbouring balconies. On arrival we found the room was not thoroughly clean as you would expect with covid processes (hair in the bath and various fluff and dust on the carpets). Generally covid precautions were in place with all reception, cleaning bar and restaurant staff wearing face coverings at all times. The two staff running the dissapointing breakfast buffet however noticeably were the exception, odd when other hotels still only offer table service to reduce the covid risks. Don't think I'll be using Best Western again.

Overall not good experience. I've booked the room with sea view but the windows were so dirty that was difficult to see the view. Bathroom with a vomit smell when I check in. Bins were not emptied out. Floor of the room too noisy and uneven, looks like your climbing or downing the hill inside the room. Could hear all the noises outside and inside, specially the room on the top as the floor is too noisy. Mattress very soft. Not had a good night sleep at all for the 2 nights. Was charged twice for the breakfast, luckily I noticed on check out. Overall facilities very old, carpet, decoration, everything. Only positive thing was the dinner at the restaurant, very good and staff very friendly. This hotel should be rated as a 3*, not as a 4*.

Not what I expected for £119/ night, we have stayed in this hotel in the past and were happy, not so good this time, cleaners need a kick! Room had not been thought out, the mirror in the shower room was too far away due to a cupboard under the sink, Bed needed a new mattress, for a room I had been told had been refurbished ..... I would have hated to see one which had not been.....

My partner and I planned a staycation in Dover for 5 nights, which included staying here on the 5th night. After staying in a Premier Inn, B&B and doing lots of coastal walks we thought we would treat ourselves to some ‘luxury' and the end. We felt this place was a let down and not worth the money at all. The hotel looks very run down and dated and a bit drab. The entrance, bar and restaurant all look nice and modern but past that to the rooms and rest of hotel isn't the same. The room was very small, old fashioned, and not particularly exciting or anything like the photos online. The only good thing in the room was the TV. We had planned to get room service, but ended up going out for dinner as we didn't feel it would be worth the money, and the room wasn't big enough or luxurious enough to spend the evening in. We booked the spa package and planned to make the most of the facilities for the evening, which are limited. I should have not made the assumption that there would be a pool but I was very shocked that there wasn't. So as for the spa all we had was a jacuzzi, sauna and steam room. The jacuzzi had so much chlorine in that it burned our eyes. There were no cups at the water machine and the when we did get some the water was warm. Not something I would normally complain about but we paid £230 for one night! The breakfast was lovely, and the staff were lovely and helpful, can't fault that. My main points would be that they need to either lower the prices or bring the hotel and facilities up to standards that mirror the prices they are charging. We had paid a fraction of the price for a Premium Inn down the road and there really wasn't much difference!

Me and my partner used a virgin experience day for a overnight stay, breakfast, 3 course meal, glass of prosecco, glass of champagne, 30 minute treatment each, breakfast. The staff were very attentive and great service, the food was absolutely delicious, the room was a good size, the views were beautiful and the beach is right across the road, we enjoyed a nice evening walk along the beach, the hotel had some singers, so was really enjoyable. We had such a lovely evening and everyone was so friendly and welcoming. We will definitely be booking to go back.

Wouldn't stay or recommend this hotel. Stayed for 2nigts. When we got to reception for check we was told that our room wasn't ready yet and to come back 1hour there was no apologies or complimentary tea or coffee while we waited. When we got to our superior room!! we were very disappointed as it does not look like what is shown on their website we had a bathtub with shower instead of a modern shower unit. I would not recommend the spa the staff showed us round no bath robe or slippers and the water jug was empty in the relax room so we had to return to our room so we really didn't use the facility only for our treatment. we felt that the staff are over worked and that might be one of the reasons they are unable to provide customer service.

First impression says it all, the hotel needs a freshen up on the outside. Lobby area is lovely decorated but this is a bar area, queue too get in Marco Pierre and to check in to reception. It's tiny and you are very cramped together. We upgraded our room before coming to the hotel and the room we was given was not what was on the photos, it was old fashioned, bed broken, not the cleanest. Only good thing was the new TV on the wall. The balcony was quite big. The bathroom was so dated and the toilet was squeezed behind the door, shower had no power at all. Rooms are not cleaned due to covid but we are not told this on arrival, so dirty towels and rubbish left in hall way and be prepared to make your own trips to reception for clean towels etc One lift for the whole hotel and it's extra tiny this to is in the reception area making it even more cramped. This hotel is advertised as a spa (why we booked it) this hotel is not a spa it has an independent gym and spa treatments, which if you havnt booked prior then there is no availability, two week waiting list for a massage. All the hotel staff said was that they don't have anything to do with the spa. Steam room is broken and jacuzzi was closed on one of the days we went down so we only had chance to use the sauna. We asked for a number of any other places that may do massages and they said no they will be fully booked. Marci Pierre whites is a nice restaurant but was cold inside, food was nice and breakfast was lovely. I believe this restaurant has given the hotel the 4 stars. We ate in the bar one night which we had pizza, this was a Chicago town pizza not homemade, £9.95 for a frozen pizza. We was so disappointed that we checked out a day early and no staff asked why? They was quite happy just to book us out and not worry that we was clearly unhappy. Will we ever return? Most definitely not

We stayed at this hotel for a night prior to going on a cruise. The hotel commands an exceptional position and the staff tried hard in some difficult conditions but that is all that can be offered in the way of praise. The three flags flying outside the property are dirty and very old, they give a poor first impression. The booking-in process was slow and the staff were almost overwhelmed, however, they tried hard. There are three floors and but a single exceptionally slow lift which could possibly hold six people. Our room key did not fit and had to be changed. The room was unusually small and not well lit. The view was of the car park. The windows were small and difficult to open. The bed was comfortable. The bathroom was cramped and the fitting appeared cheap but serviceable. The lavatory pan was filthy and the seat was broken. The bar was particularly unattractive. We decided to eat elsewhere. When we came to book out the manager met us and asked whether we had had a a pleasant stay. We discussed the shortcomings as I had seen them and he was very apologetic, I believe that he had only started at the hotel that morning. He very kindly offered us a complimentary breakfast which we accepted. I find no pleasure in writing such a critical review but I am astonished that the AA has awarded this hotel four stars. It was little better than a second rate B&B.

Just arrived back from a two night stay, location great, food fantastic, room nice with sea view. Here comes the negatives!!! Needs a clean and sprucing up, but the real downer was steam room not working , and getting served at the bar and reception needs improvement. These little things make a big difference to my stay.

Had afternoon tea for 3 people. On arrival we were asked if there were any sandwiches or cakes we didn't like and they would replace. My partner asked for plain Ham sandwich (without the mustard). When they were served all of the Ham sandwiches had mustard. I pointed this out and some without Ham were duly provided but on checking my bill when I got home instead of paying 3 x £22.95 total £68.85 i was charged £71.85 which looks like an extra £3 for their mistake. My partner is truly furious about this. Other than that we had to wait more than 30 minutes for the table to be cleared and when I asked for boxes was met with a most rude comment along the lines of "I'm not a mind reader" Food itself was quite good and prosecco fine but the other elements ruined an otherwise nice afternoon

This is a very friendly hotel- the staff are the stars. They make you feel very welcome and are very anxious to serve you. Our room had a sea view. It was not huge but very comfortable. We were on the third floor, which was quieter than the balcony floor. The toiletries in the en-suite were good quality and replaced as necessary. The tea and coffee making selection were good and varied. Breakfast was lovely- fresh fruit was very tempting! The hot breakfast was in the buffet and was replenished promptly. The food was tasty, well-presented and beautifully cooked. If I had one complaint, I would have appreciated a change in the daily menu. The position is excellent and the town was within walking distance. We shall definitely return!

The hotel made our wedding the best day ever. Staff were very helpful and catered for all our needs with No question asked. Staff went above and beyond. We were well looked after. Sian was an amazing event coordinator and works hard to make the day so special. Luke (I think his name was) was excellent from day 1 of our 2 day stay for the wedding. He helped with unloading of the cars, room service, Maintance, check in, food, drinks and just everything we asked for. All the staff went above and beyond. The manager also worked to make the day special. We would highly recommended this hotel to everyone. Well worth the money.

This hotel is for unpretentious old people. The hotel is placed in the most nice area from the city, they have a nice view and the castel and others places are very close but this is the only good thing. The hotel is a old old building and i think no one take care of that, they have only one elevator for everyone ( staff= room service, housekeeping, customers etc ) and you have to wait 5 min to go up to your room. About the staff, the reception they lied to me 2 times, they promise me all the things that i asked for and i just got lies. The waiters, they don t see you and the food comes cold in my room after 40 min and other things. so DO NOT GO!!!

We really enjoyed our stay at this hotel. The rooms were nice, comfortable and clean with a great view. Staff were friendly and helpful. The breakfast was OK. We also used the spa, which was very nice. The bar had tables with lovely views and we liked the live music at the weekend. Our rooms were on the 2nd floor above the outdoor section of the bar, so it was slightly noisy on weekend nights but it was quiet from about 8:30 pm. We had no problem with that - if we closed the windows most of the sound was gone, but we were happy to hear the live music so we left them open. Possibly families with babies or very young children might want rooms away from the bar? There were a couple of problems while we were there, but the staff handled them well. The one thing which I would mention is that we didn't feel their systems were strong enough for food allergies. The menus do not show which are GF or have a Gluten Free Option. There are no warnings with breakfast (it turned out that the hash browns have wheat), and staff don't seem to have been trained properly to know what to do to help advise as to what is GF. One lunch we were advised there was a GF option for the pizza. When it came I was suspicious that it looked like a wheat pizza, not GF, so I asked the waiter to go and check for me. It turned out that it was indeed wheat, and there were no GF pizzas. The staff were very apologetic, and the chef came up with something GF by using creativity (he produced a burger using the crust ends of the sliced GF bread supplied at breakfast if requested). So although we loved the hotel, those with allergies need to be careful and preferably eat elsewhere until the systems are improved. We loved the Dover Patrol which is excellent and has a wide range of GF or GFO on their menu - it is just up the road from the hotel.

Excellent location Rooms were spacious Very comfy beds Had Breakfast and in house spa treatments Room service was good Parking in included- limited spaces on the backside of hotel Stayed for 3 nights and explored the surrounding areas.

Well what can I say I did prior to booking read reviews some mixed but not all bad so thought we'd take a chance. Well I don't know where half of those reviewers stayed not the same Hotel as we did! Very grotty interior whilst walking round to your room, carpets very warn and in some places split. It is a very tired looking Hotel. Our rooms were tired/worn only plus was the extra large tv in both but it didn't fit the decor that surrounded it. Our reason for staying was an overnight stop over, we'd booked a family room for 3 of us and ended up with 2 double rooms as the family room had a problem with its bathroom. The Marco Pierre White restaurant it very nice, great service and good food but to be honest the Hotel lets it down as it deserves better fitting surroundings. The Ladies toilets are a bonus up to date but again shows the hotel up as it doesn't fit in with the grotty surroundings once you come out of them. Also it smells walking round the hotel (smells old & worn). Having 1 lift is ridiculous as you wait for ever if you have luggage and then you are in a queue with porter staff needing to use lifts with trolleys. Not the best experience but pleased it was for 1 night. On check out my experience was then reconfirmed as a customer was checking out mentioning their disappointment with the Management who had met with them previously advising that their issues would be rectified but they were obviously not. This is definitely not a 4 star Hotel. Needs a total revamp to meet a 2 star in my opinion. Book to be disappointed would be my message.

Free parking right opposite the hotel was a great start. The reception staff greeted us and arranged coffee to be bought to us in the spa ( it was a good cup of coffee too!) I was initially annoyed to find that there were no slippers available, even though I had phoned the day before to check. Had we known we would have taken our own…but once the relaxing ambience had set in, it didn't seem so important. The best part of this experience for me was the relaxing atmosphere engendered by both the staff and the brilliant match of number of clients to facilities. I have been in spas where there is no place to relax as there are so many clients. We had booked a day visit, including one treatment and a cream tea. As the price was so low, my expectations were not high, but Lauren gave me a brilliant facial and head massage. She also advised us to see if we could have our tea in the restaurant, which we did. It was amazing! We had a view of the harbour and beach. Much more than we could eat; finger sandwiches, scones and clotted cream, and four cakes each! We were given a box to take the cakes home. I have paid more for a facial than we paid for the whole day, and I will be back!

We booked after an awful experience with our airbnb booking. Megan on reception was extremely helpful in finding a room at very short notice. Room 210 is to be avoided. It's noisey, creaky, the bathroom door constantly opens of it's own accord. After 2 nights we moved to 204. not as creaky but you can hear everything through the floors and walls. Nothing in the hotel is level. The hotel is in one of the best locations in Dover, with amazing staff doing their best in an old building in desperate need of a complete overhaul. A big thank you to housekeeping, always smiling & friendly. Eating at the hotel is a mixed experience. Breakfast - a massive thank you to Pablo and Pashed for a warm welcome every morning, amazing service - especially the coffee :) The restaurant is nicely decorated but acts more as a corridor between the bar and cafe. First time dining there was good, 2nd time disaster. I ordered chicken milanese, 1st attempt over cooked and impossible to cut. 2nd attempt, raw chicken!! By this time my partner had finished his mains. I was given a steak, which I ate on my own. Not a meal together as planned. And we were still charged for 1 meal and my starter. Not what I would expect from a restaurant of this standard. In the short time we stayed there the mirror in the bathroom fell down - room 210 & toilet in room 204 broke. And the lift broke down Would I stay there again -no, not until rooms/bed improve and price reflects the standard of the rooms.

I was invited to my school friend's 50th birthday party. This is the best party I ever attended. Check-in time was 2 pm, most of us reached there at 2.15, The event started off with high-tea at 3 pm. Some of us were vegetarian, they had plenty of choices for even vegetarians and they all are very delicious too. The live music outside the hotel was amazing, It was so relaxing to have a couple of drinks while watching the P&O ferries coming in or leaving. Then the dinner was in one of the function rooms which was beautifully decorated. Chef's hand-crafted fruits and vegetable decorations were amazing. I have no words to describe the cocktails, mocktails, and the 4-course meal we had. We started with Sushi, caviar, starters and finished off with Lobster. DJ was excellent too, we were dancing all the way through. The room I stayed in was very big and clean. I had a sea view room; very comfortable bed. We had breakfast again in a private room after having a morning walk along the beach. I am definitely going back with my family to enjoy the Spa and the food.

Location is perfect, surrounded by beautiful views, the beach and restaurants. The service was to a very high standard, staff were v accommodating and quick at turning around requests. The children enjoyed themselves and everyone was kid friendly. Great couple of nights away.

We had a lovely short break with two under twos! The hotel is situated in an ideal location with the beach a stone throw away (great if you need to run in to grab anything). The room was clean and spacious, food was amazing (recommend prawns and mutton roll) and all staff were very friendly and accommodating! It was a perfect little get away just a short drive from London. Highly recommend! Will definitely be going back!

We booked a spa day and as part of this had an afternoon tea. Downstairs, in the spa, was the worst experience I've ever had treatment wise and the hotel should really look at their staffs qualifications as its bringing the hotel down. However, we sat outside the hotel and had tea and this made a terrible day so much better. Service was quick and very friendly. Food was delicious and plentiful. We could see other non afternoon teas coming out too and they looked really good. Thank you for cheering up our day. I'd recommend coming here for a drink with a view and a celebratory dinner.

Fantastic Service from senior management down to everyone we meet in the hotel. The room was excellent Beach was in front of the hotel with Parking at the back Very welcoming , 100% recommend the stay and vacation.

Reviewed hotel after recent stay and they published only the good comments I wrote and not my criticisms. Bed was aweful!!!!!!! If you like sleeping on a wooden board - go for it! Worst nights sleep ever!

Sunday lunch outside, last minute visit. The service was quick and attentive. A simple meal comprising a Club Sandwich and Ham Sandwich, with coffee and local sparking water. The food was really enjoyable, well priced and good value. Our waiter was charming. He was anxious about dropping anything as apparently Management charge staff for any breakages! Really? In 2021? Note to Management: That practice belongs in the past, you are lucky to employ good staff and they will ultimately move on if you treat them that way! Worth a visit but watch our for feudal management policies.

I've been here with my dad many times. We love the new outdoor bar area. You can sit in the sun or under an umbrella and watch the world go by. Relaxing and nice to look over the seafront. Really friendly staff too and they brought us little brownies with our tea and coffee!

The negatives. The whole place could do with a make over it's appears quite tired. Our room was very cramped and small you had to walk sideways to get past the end of the beds. Breakfast really was poor and expensive £15 per head regardless if it was a full english or porridge. The full english was luke warm and dry. Dont be fooled by the Marco Pierre White named restaurant, the food was good but not great you are paying for the name. The positives I booked a twin room on line then upgraded to a sea view room by phone at a cost of £15 per night extra really easy to do. Exellent bathroom with a large powerful shower. The staff were all pleasant, polite. The attached coffee shop good value for money. Great location, clean quiet pebble beach across the road families should visit this area theres no one on the beaches. I have stayed at the travellodge up the road which has lorries running past all night for the ferry (Zero sleep) I promise you this is so quiet and the rooms have a quiet aircon system. If you are passing through for Europe and want an over night stop this is miles better. All round we enjoyed our stay.

Check in friendly & easy. Room very clean. Some chips to paintwork, but decor good & bathroom clean & well presented. Bar staff in the evening had little interest in serving us when we returned after dinner at 9/30-10pm. Breakfast available was lovely, but very limited due to current issues (cooked breakfast from a selection, and only 1 slice of toast & 1 small pastry each brought to the table. No cereal, yogurt, fruit etc offered) Check out easy.

First things first; no complaints about the polite and helpful staff . The dilapidated Victorian ruin the company passes as a "high quality boutique hotel" is another story all together tough. The room we were in, 205, had an inexplicably hot entrance area and bathroom/toilet, possibly hitting up to 30 degrees Celsius. There was an air conditioner in the main room that eventually managed to lower the temperature there enough to stop everyone from sweating, but it had to be on the entire night, humming, with the command panel illuminating the nearest bed with a strong green glow. The real fun though were the welded open (!!!) windows in the room. The entire night was one long incessant cacophony of extremely loud cawing from seagulls outside. I don't know if they had a ducking nest on the hotel roof, but it was impossible to sleep. I managed 1 hour of sleep in the end at about 5 am, but spent the rest of the night wide awake along with my girlfriend. Let me reiterate: the windows were ***welded open***. The rest of the hotel, with the exception of the restaurant downstairs, offers a similarly dilapidated image. What a horrible, horrible experience. The most uncomfortable hotel experience I've had in my life, trying to pass itself as some sort of an exclusive boutique hotel. It is clearly desperately in need of a refurbishment.

I had seen some of the reviews via here before my visit and I must say I'm on the side of sheer positivity. The front of house staff welcomed us professionally and swiftly. We throughly enjoyed our stay at the Best Western Dover, the Seaview room was slightly small however it was enough for us and the bathroom was amazing!. The breakfast and dinner at the restaurant (Marco Pierre White) was lovely, we always sat by the window to watch the ferries travel in and out. Got to say a massive thank you to Paulo & Trish for our breakfast and Belinda & Jacob for our dinner. The barstaff at the Best Western were top notch, welcoming and friendly throughout our stay, the cocktails were out of this world and we have to thank Max, James and Chay. The Spa facilities were good but unfortunately the steam room was unavailable however we still made use of the Sauna and Whirlpool. We had some of the treatments (Work It Out) and Indian Head massage and BOY thats exactly what I received!!, loved it!!! Thank you Sarah, extremely professional and lovely. To end, I highly recommend and shall definitely be back whether it is to stay or just to come down and enjoy the treatments and cocktails. Keep up the good work guys and thank you again for the memorable time. Raphael

My daughter and I attended the Spa, to say we were disappointed is an understatement. The state of the Spa area was awful; as we walked through there was a fire alarm hanging off the ceiling by its wires with water dripping through it. A Hoover blocking the walkways you could notwalk past, the receptionist had to move it out of the way. A mop and bucket also in front of the ladies changing Room door, which meant you couldn't get in or out. Large amounts of water in hallway. I realised when I booked this Spa that it was a small place only having a steam room, a sauna and Jacuzzi with a relaxation room. However there were no restriction it seemed on the number of people that could be in any one place at one time, which you would expect with current Covid restrictions. The Jacuzzi had so much chlorine you couldn't sitt in there for more than a minute or two as your eyes were streaming and burning. As for the treatment that we had which was an Indian Head massage neither one was the same. I had a calf massage for a minute, upper back and shoulder massage which was so painful it left me sore for days afterwards and then for the last 5 minutes a little bit of a scratch on the head and some hair pulling. My daughter said that she didn't get much of a head massage at all. I am just thankful that we actually paid for a groupon voucher to try out this place before we paid full price, but we still had to pay £60 on top to have our treatments which were not worth that money at all. I do not recommend this place at all. We hope to find somewhere that we can go to have a proper Indian head massage as this was a trial to see if it was worth it as we intent to make it a monthly treat.

I booked a night away in this hotel just because we haven't had a night away since the beginning of the pandemic and. I booked what I thought would be a top end room as it was described as 'superior'. I thought the price also represented a top end room. However, the room was small and the small double bed was a size that I haven't slept in for a number of decades. The 'macerator' in the bathroom made a dreadful noise when deciding to operate. The only redeeming factorw as the small balcony overlooking the harbour which gave lovely views of the ferries entering the harbour. The room floor was sloping very niceably and the room had a stale smell about it. I am afraid the whole place was very tired and I doubt that will return (and probably won't be welcome after this review anyway !)

Have stayed here before and generally the experience is satisfactory, however we did not feel our sea view room was value for money. It had a partially restricted sea view and was small and the bathroom cramped and did not match up to other sea view rooms we have had here for an equivalent price. The general standard of service was satisfactory if a bit slow and the cleanliness was good.

Dover marina's Vaccine Cocktail, made by Ethan, a sensational experience, one of the best looking and perfectly made cocktails I've ever had. Thanks Ethan. The Japanese food menu is also first class and the team at the Waterfront bar are helpful, smiley and all round excellent. Thank you!

Exceptional visit, upgraded to a suite which was amazing. The entire experience was delightful from start to finish. Situated on the seafront and able to observe the comings and going's of the ferry traffic to a visible France. A fantastic evening in the hotel Marco Pierre White restaurant only enhanced our Anniversary treat. Staff throughout were professional and friendly. Thoroughly enjoyed ourselves and will return soon when we get to do our Dover Castle experience.

Had a memorable stay at Best Western Dover Marina Hotel, Excellent Team providing a very high standard of service. The hotel is situated right Infront of the beach with amazing view from the Bedrooms, Restaurant and the Bar with popular selections of cocktails.

The staff could not have been more helpful. They provided their best service on every occasion which really made our stay worthwhile. The room overlooked the sea, was south facing with a private balcony. I enjoyed looking at the constant shipping activity in the harbour. The hotel is central and the amenities of Dover are close by.

Considering what Dover is like I was pleasantly surprised with the location of the hotel. It was an Oasis and very grateful for beautiful sea views and much more luxury than I expected. The spa was great but a bit frustrating that there was no relaxation room of an evening. Staff were lovely, room was very comfortable, beds were great. My only issue that was the breakfast was absolutely dreadful. For £16 per head we waited 45 minutes to be brought a meat breakfast when we ordered veggie. Guy behind us had the same. Asked for toast that never arrived. Coffee was half a cup of very bitter old coffee. Most of the breakfast was inedible. One snotty egg. One over cooked. My daughter wanted a croissant. Waited 10 mins trying to get attention only to overhear the waiter telling another table that they run out of pastries. The restaurant was half full, not even busy and we were in there about 9 pm so it wasn't even late in the day. I did mention it to reception was quite surprised that they didn't offer me some kind of compensation or money back. Anyway didn't let it ruin the trip, still can recommend the hotel but not the breakfast.

I stay here a couple of times a year. Worst stay so far. Old rooms, creaky floors, only one working light bulb out of 5 in the room, three switches broken. Bloody finger prints on the bathroom door. Fire exits blocked with furniture and linen. Filthy outside tables. Scruffy staff (bar). Breakfast waiter not wearing mask properly. Weird breakfast rules: not allowed to get your own drinks or pastries, but the waiter is happy to leave lovely finger prints all over the glasses when he serves you. All this for just £140 per night for a single.

Spent just one night here but will certainly return. The location of the hotel is great, right on seafront. Our room was large and overlooked the sea. The staff were very helpful and best of all it had free car parking in a shopping area behind the hotel. Breakfast was excellent. I would certainly recommend this hotel

We stayed for 1 night and enjoyed the Marco pier white romance spa package. We upgraded our room for a sea view with a balcony and it didn't disappoint. The room was spacious and well decorated. The bathroom was simple, clean and well stocked with complimentary toiletries. The balcony was fabulous with a gorgeous view of the harbour and a view of the live music entertainment downstairs. We enjoyed drinks and a fabulous Asian platter brought to our room on the balcony. Dinner and drinks at the chop house were fab, service was excellent, especially Carly our waitress, nothing was too much. Breakfast was also lovely despite covid restrictions. Connor on reception was polite and efficient and the room service was excellent, and so prompt. We enjoyed the use of the spa and our relaxing massage in the double treatment room. We definitely enjoyed our stay!

An excellent experience! The hotel was in a great location right on the beach, the deluxe sea veiw rooms are amazing and well worth the price. I have to give a massive thank you to Connor at the front desk at reception, he was very helpful and kind to answer all our questions and help us out with whatever we needed! A great young chap. We really appreciated the awesome level of hospitality :)

We stayed one night last Thursday in a lovely room with a balcony. The room was very high with lots of space, and the bathroom was very nice with bath and shower. We had dinner in the evening which was excellent and the service we got was wonderful, we also had breakfast the following morning which was really nice and a very good size portion. The view from our room was amazing, we could see Dover castle, and also ships going in and out, also the promenade was well looked after and lovely to walk along. I also had a hour in the spa and the treatment was very relaxing. We will definitely be going back here, as overall cleanliness and service was excellent.

Stayed two nights in a very small worn single. The view was great. Luckily I was there to explore the area. The room was not very clean and there was no service. I realize it is still covid but for £220 a night you would expect more than just the location. If I came back to Dover I would look elsewhere

Great location and friendly service BUT way overpriced. The rooms need to be refurbished and the bathroom is circa 1970. I'm embarrassed by the rate I paid and should have done more / better research.

My husband and I stayed at the Dover Marina Hotel as part of a Virgin experience package that was kindly gifted to us. We stayed one night in of the suites and thoroughly enjoyed our stay. The hotel is situated in a fabulous location with the seafront right at your doorstep so there are amazing views nearby and with all the main attractions being within walking distance. We really loved the great choice of restaurants just within the hotel itself and ate at both the Wheelers Fish & Chips restaurant as well as the Chophouse, both of which were very enjoyable. Additionally, we also used the Waterfront Spa which included jacuzzi, steam room and sauna amenities. These were small but more than sufficient. We also enjoyed a spa treatment which was very relaxing. Overall, we had a great stay and would highly recommend this hotel to anyone planning an upcoming trip to Dover!

From the outside, the Hotel could do with a bit of a face lift. The lobby/ reception and lounge area, comfortable and very friendly, helpful staff. We had the deluxe double sea view room with balcony. We got a good rate at £139 for the night, but definitely wouldn't pay any more. The room was big, clean and comfortable, and had everything required, but furniture a bit tacky. The old furniture had all been sprayed Silver and not to the highest spec. Apparently the room is normally charged at £265 ( quite possibly a higher rate as coming out of lockdown)I definitely wouldn't pay that. We had cocktails in the bar, overlooking the sea, which was very relaxing. To finish off the evening we decided on room service. The food was very good. We would stay here again depending on price in future

The hotel had friendly staff and the spa facilities were great. Every room in the spa area was clean and the treatment we had was really nice. The gym also was large and well equipped. Evening meal was delicious and the breakfast was a good standard.

Just back from a weekend stay and had a lovely time. Hotel rooms are a little dated but sea view room was adequate , clean and comfortable with a nice shower. Staff were fantastic and a big shout out to the ladies in the spa area , the receptionist , and Khloe in the restaurant area who worked her socks off serving everyone breakfast. Restaurant manager had a face like a wet weekend and Needs to cheer up. The food was not as good as I expected for the evening meal 6 out of 10 and pretty much burgers or steak ! . Car parking is easy and breakfast was good although took twenty minutes to get seated so need to clear tables quicker. Had a lovely massage and used the spa area but note there is not a swimming pool in the hotel. Take you gym stuff as well stocked gym equipment. I would happily stay here again but don't expect a five star hotel . The staff really help make the weekend so thank you for that and the hotel is in easy walking distance to the town centre.

Half inedible sadly. Had a voucher from before covid. Sandwiches were OK. Tea wasn't teapigs as advertised but tevana and not nice. Coffee not good. Scones hard. Cakes perfumy and inedible. Macaroon was OK. Disappointing for a birthday event. Don't usually review or complain but just disappointed and don't want others to use their vouchers and feel sad too.

Myself and my partner booked through booking.com, to stay at the weekend of the 8th several weeks prior, as although most hotels are closed, self catering options are fine to stay in, when we booked this accommodation there was no note or message to stay that they would be only accepting business customers. Then the staff emailed be a week before informing me that only business customers can stay at this time coincidently at past the time alloted to cancel. I called the reception and asked if they could refund and obviously I couldn't so my money is wasted. They offered to rebook my visit but as this was for a anniversary that doesn't help, I understand that times are hard and people need to make money, but this interaction has made sure myself, family or friends will never stay here.

The position of the hotel is very good, and the view from the room was exceptional. however, the restaurant experience was not so good. i can understand the limited menu, however this should mean that the food on offer should be of a good standard. Alas, this was not the case. The steak i ordered was advertised as 10oz, which i know is pre-cooked, but grilling a steak should not shrink it down to 5oz! this could be down to the fact that despite ordering medium rare, it was nearer well done. I'm sure Marco Pierre White would remove his name from over the door if he had been presented with this.

What a great experience to stay here. Very clean and the staff are very friendly and helpful. Free parking is a bonus in a secure place. The sea view restaurants offer great views with lovely variety of food and cocktails Very happy with my two nights and would return again

just wanted to say how fantastic the staff here have been. In particular Anna and Sing who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts

I just wanted to say how fantastic the staff here have been. In particular Loran and Meghan who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts.

I have stayed at the best western plus Dover marina hotel and spa before and during lockdown. What strikes me the most is how helpful all the staff are they go the extra mile to help you. Nothing is to much trouble for them the women behind reception are warm and friendly they always ask how your day is going and will sort any query you may have straight away. Many times I've had to change my meal times at short notice due to work and it's no problem . The Rooms are always clean and a good size, and the hotel is following all the COVID 19 restrictions. Special thanks to Lauren, Karla and meghan for being stars. Robin hall

I booked this hotel as it looked nice on the website I was greatly disappointed on arrival there was work going on to the building which was fine, once inside at reservation the hotel looked dated but ok, I took the lift to my room which was a bit grubby which in this current climate I would not expect, once I arrived at my room I put my bags down and sat on the bed the mattress went completely flat I lifted the sheet to look at the mattress and it was disgusting it looked like something you would find in an alleyway covered in what looked like urine stains . I immediately went to reception to change my room I was moved to the fourth floor which felt like it was reserved for immigrants / refugees they all seemed to gather in each other's rooms with music playing and doors banging as they come and go. The experience was awful fortunately I managed to buy some antibacterial wipes and go over the basics such as tv remote light switches etc. This is in my opinion the worst hotel I have ever stayed in. Be Warned!!! Not sure why they put the toilet rolls outside can only think they were trying to dry them off before returning back to the bathroom.

This room was supposedly a Superior room - it was very poor... the mattress resembled an Alpine downhill ski run - wonky, hard and very uncomfortable - slept very badly as a result. Room service took 1hr 45mins for my dinner order, finally received it at 10:30pm - staff member apologised and comp'd the food which was a nice gesture. The bathroom fan was in a terrible state and was in a shocking state of repair. Toilet had an annoying sump pump system which whirred constantly when in the bath, toilet bowl was dirty and the bathroom was generally in a dirty state. French windows to the balcony were rotten and locks did not close properly when open/closed. very stiff The reception staff were very helpful and friendly though. And my check out and check in was easy.

I have stayed twice at this hotel for work. First time had to change rooms twice. Dirty room and Tv not working. On the second stay at 3.30 am the fire alarm goes off as it has a fault, the hotel staff say its had a fault for weeks!!!, the next night i get an automatic room call at 5.30, i did not book one and the staff can tell me why!!! On my first morning my breakfast is late, i ask why and get told i will "come back to you" they never did. The room is like an oven but if you open the window you get the smell of old fat from the kitchen. My boss went into his room and it had bird sh## on the bed. On his next room a birds nest(i kid you not) At this time of Covid the rooms are not being cleaned. For next week i have changed hotels.

We had 4 takeaway aftenon Teas after Covid lockdoen cancelled our original plans The presentation was wonderful the good fresh and delicious Great customer service on collection All round superb quality and value

Okay, it's not the flashiest place in the world and a workman hammering the doors to the changing rooms was a bit annoying. Still we had a good time and the place had a very nice mosaic tiled jacuzzi. I had a 15 min back massage with Maria which was wonderful - could have fallen asleep afterwards! I think they need to overhaul the steam room as it was a bit whiffy which we sorted with eucalyptus oil. The gym looked impressively equipped. Altogether a good time was had but omg the fish and chips from Marco Pierre White / Wheelers adjoining the hotel....the fish cakes soooooo good! Don't miss that!

After arriving for a week of work. No masks worn by staff. Toilet wouldn't flush, told reception about it and still not fixed. 4 nights and not once did we have our room cleaned or coffees topped up. The manager also decided to speak to me very abrupt without a face mask! Very unprofessional. Highly advise staying elsewhere. On top of all of this on my last night i went out for a cigarette as it was raining I stood under shelter, turned out to be a fire exit the fire exit had no signs saying it was a fire exit. The night shift and the manager then decided to both “tell” me off regarding smoking in the fire exit, first thing in the morning! Highly advice the whole best western team to look at a new career as they are failing at there current. I have stayed in many places over the years and this is by far my worst stay.

Iv stayed a couple of times first room was very good it was large with a big bathroom, it had a table and chair with a large tv it was clean but a bit of dust on the shelves the bed was very comfortable not much of a out look at the back of the hotel but we got it at a good price room 315 The second room not as good or as big and noisy near the lift room 309

In Need of some TLC. Budget hotel . Basic . Serves a purpose nothing more. Carpet needs a good clean in the room I was in, Nice location and reception area. I would never stay at this hotel on my own account.it was for work. I would rather pay extra and enjoy a hotel experience, However staff are really helpful and accommodating.

The staff in this hotel attention to detail is second to none. The hotel decor is dated but the treatment you receive is that of a 5 star. Very enjoyable stay! Thank you to all who made my working trip an easier experience

We decided to escape from London for the weekend and googling Hotels in Dover we noticed the West Bestern and we went for this one for its location near the port. As soon as we enter the Hotel they were ready to help us parking the car which we appreciated. However, when we went back to reception we were welcomed by the reception manager which took our details and then took a phone call keeping us waiting for 10 minutes even though we told him we had a reservation at the hotel restaurant in the next 5 minutes as it was closing (due to Covid) I found this quite rude as when you are with a guest you should leave the phone behind !!!! We went up to the room to realize that was absolutely not a superior room (which we booked) On the following day we went to reception where we met the manager and complained about the room however it felt like he was challenging us instead of listening to what we had to say. The only reason why the room was a superior was it overlooked the sea/docks (not a really special view) The room wasn't clearly a superior for the following reasons: The door to the balcony wouldn't shut properly, the carpet was worn, there was a lot of dust on the bed frame and the bed wasn't even a double mattress but two singles which weren't the same height which made it uncomfortable. The bathroom was quite old and frankly not cleaned properly. The shower was a stand in the bath with shower curtains style not a proper shower cubicle. For a 4 stars plus in a superior room we expected to be much nicer. Shame we didn't get the chance to use the pool and the spa so can't comment on that however we had dinner at the restaurant which was overall nice.

The floors of the rooms were so lopsided it was almost impossible to sleep. Room still had previous guests in when I arrived. No towels, no hairdryer, popcorn all over the floor. The windows looked about 70 years old and despite being padded with manly old cloths still rattled all night and let in such a breeze that the door was banging too. If you have lots of luggage or struggle with stairs be prepared to wait for upwards of 20 minutes for the one lift that the staff also need to use to move the laundry On the plus side it was very reminiscent of staying in the cheap B&B's I did as a child.

Went to the hotel for the whiskey night and enjoyed it very much. Food was excellent and the staff were very polite and helpful and the host of the night was very good and taught us more about whiskey then we knew.

My family and I enjoyed a lovely three day break in October half term, and used the hotel as a base from which to explore Dover Castle and of course the White Cliffs. I booked direct over the phone and was helped by Lucy, to secure a deluxe sea view room that was also suitable for my two children aged 14 and 12. (This room has a sofa area with the sofa being turned into a sofa bed which is perfect for my children.) We arrived and checked in with ease and were hugely delighted to enter our lovely room. Floor to ceiling windows with doors opening onto a balcony (would be lovely in the summer) and a newly refurnished room. 122 is a stunning suite, and in the newly renovated part of the hotel, it was a joy to be in. We ate in the restaurant both nights of our stay, and our food was fabulous, with steak, and moules mariniere being consumed alongside lovely wine. My family and I love to travel, and love great service, so were DELIGHTED with the super service offered to us by Carla. She really was exceptional, and we couldn't have asked for better. Our second night service was like being in a different hotel however (not Carla) - all staff should be as excellent as Carla. Our first night we were seated by the window, the second night in the round table in front of the kitchen door - this is not a good table and should be removed, it's not relaxing at all. Staff in and out of the doors, it was like being at a bus stop. Breakfast again was great - Carla was superb, the second day breakfast service was no where near as good in terms of service with our breakfast forgotten about, however both days the food was great, and worth paying for in your stay. Well done chefs, some super food produced :) On the second evening, my husband and I had a drink in the bar, and I couldn't recall the lovely red wine I had the night before apart from it was a malbec. The lovely lady behind the bar did no more than offer me a shot sized taste of each so I could choose - what excellent service!! Sadly I can't remember her name, but she was FAB! The atmosphere in the hotel was very friendly, lots of people having a nice time, all socially distanced and staff wearing masks. If I had the need to return to Dover sightseeing again, I wouldn't hesitate to book here again. There are multiple room types and different offers - you get what you pay for, and we were happy with our lovely room and stay. Thanks :)

We came along with our parents to get over the boredom of lockdown- sadly they had not gone anywhere since February 2020. This was a great Hotel. We wanted somewhere which taking all the virus precautions, where there would be great service and great ambiance. The Dover Marina & Spa Hotel did not disappoint. The staff, from reception, bar staff, breakfast staff, room service and cleaners were all exceptional. Also the design of all the main seating areas and hotel rooms were pleasant to the eye. Nothing was too much for the staff. What was especially nice to see was their attentiveness to ensure everyone safety with regards to the virus. A gentle reminder about masks and sanitiser availability was nice to hear. I want to say a big thank you for your wonderful service and a memorable stay. This place is a high recommend. Come, see and experience. You will be glad you came

Had a fantastic evening at the whisky pairing event on the 28th October. The food was excellent and our host Joe gave us some great information about the drinks and why they were chosen to match the food.

" Set in a stunning 19th-century building with sophisticated and boutique interiors, The Dover Marina Hotel & Spa is one of the best hotel in Dover and beyond". - Not sure I'd go along with that but I would say it is a nice place to stay and overall at the top end of good. A bit run down in places but the location more than makes up for it. Room was ok, bathroom excellent as it had been recently refurbished but the windows were extremely ropey. Their heating bill must be horrendous in the winter and with single glazed, rotten wood framed windows bearing - Do not let the pigeons in - warnings , the rooms might even be cold despite the heating. I haven't stayed here in the winter so cannot comment. That said it was a pleasant experience with nice staff so it is my preferred place to stay in Dover given some of the other options. Well worth a visit to experience what must have been a truly stunning hotel in its heyday. In easy walking distance to Dover town centre if that floats your boat and ample car parking a few 100 meters away.

We have been regular visitors to this hotel for many years but this is actually the first time we have stayed overnight. Lovely sea view room with balcony. Excellent dinner - table on the terrace. Staff very friendly and knowledgeable. Breakfast - cooked - good choice available accompanied with toast and pastries. Highly recommend you give it a try.

Just returned from an excellent couple of days at Dover Marina & Spa hotel. Like all Best Western branded hotels we have stayed in , the team here is excellent. Worthy of special mention is Max in the Bar, who served, tirelessly, food & drinks to tables all with a smile and a quick word to check all was ok and Carla in the Marco Pierre White restaurant, Mr Whites Chop House who is so efficient and cheerful, she always brings a smile to your face. The hotel itself is in the Western corner of the bay adjacent to the old and new marinas, well away from the Eastern Dock Ferry Terminal.Our room 118 offered as a Superior room with sea view balcony offered comfort and superb sea views all the way to France! A brilliant break. Highly Recommended

I stayed here with my mum, sister and 2 cousins, we had the most welcoming stay for one night. The rooms were exceptionally well maintained with a stunning sea view. In the morning we had the best full English breakfast and the friendly staff served us perfectly, catereing also for my sister who is vegan. We then we're treated to the most invigorating massage! Mine was by Edit who delivered the best deep tissue work out massage - I have booked myself in with her for another session soon! Thanks to all the staff at Dover marina hotel and spa

We absolutely love this hotel, the welcome is always so friendly and we are instantly excited! The rooms are beautiful and functional, there are lots of cherries on top of the cake! Fruit plate on the dresser when we arrived, as we were having a spa package, we were provided with comfy robes. The beds are so comfortable and plenty of pillows (a real treat for a mummy get away). And a bath... I love a bath! We were fortunate enough to catch the sunrise in the morning while on a stroll along the beautiful Dover sea front. Just really making us feel super special. Then breakfast was delicious with a good choice on the menu. Including vegetarian and vegan options! Also, I like to mention... if you are a walker, the Reception team are more then willing to reccomend lots of gorgeous routes depending on your ability. Then to the spa, the welcome was amazing... we were instantly made to feel comfortable, we're not used to so much attention. And the therapists are MAGICAL, topped of with jacuzzi and the showers in the changing room were devine. The only thing I'd remember for next time is your own hairdryer. Although, there are 2 provided... I have very think hair and needed a bit more power. Just the best, most relaxed and comfortable time ever... can't wait to go again!

As it is getting a bit colder now, went for coffee and brandy in the bar. This really is the best place in Dover. Lovely warm welcome (as usual), personal service and a very enjoyable experience. This is why we keep coming back. Thank you!

My husband and I arrived late at night having left the accommodation that we had booked as it was so dirty. From the beginning of our visit, Lauren on reception took care of us. She was polite, professional, helpful and very accommodating. All the staff were friendly and knowledgeable, especially Luke who gave us lots of information on interesting places to visit and the best nearby beaches. the room was clean, spacious and we had a lovely seaview. Breakfast was tasty and plentiful and the serving staff were very professional.

Stayed here with my family snd loved the place. Couldn't ask for a better view in the room. Woke up overlooking the sea. Amazing food at the MPW restaurant. Staff were very friendly and welcoming. Bar staff and cocktails were out of this world. Very classy place and wouldn't hesitate to book again

I had been here a few times the cream tea and afternoon tea was lovely with unlimited tea or coffee of your choice which I Usually had in the bar area but ! The last visit I was told I could only have cream tea or afternoon tea in the restaurant area ! Could not have the 30% off and the latte would have to be paid for as extra ! So decided to pay for the coffee, not have cream tea or afternoon tea but have what was on the menu in the bar, seemed like there was new staff and they wasn't sure about anything as one said one thing and the other said something else ! Anyway decided on the curry with rice and naan, waited a long time, but in this time there was a Tesco delivery !! I'm 99% sure the curry that was served up was a Tesco ready meal !! Very disappointed and will not be returning.

What a lovely way to finish our visit to Dover Castle. We have been to the Great Western before and it never disappoints. Covid 19 rules excellently followed. Service excellent and cream tea was excellent. Great value for money and exceedingly good fare. We will be returning.

Only stayed for one night but staff brilliant friendly and helpful. Hotel interior lovely clean and modern. Exterior needs some attention but it's a huge looking grand hotel and really enjoyed the stay bed and room comfortable. We booked the restaurant for evening meal and breakfast and was a little disappointed. Breakfast food was of a good standard and ok. Staff great as they all were. But meal wife's was fine no prob but mine I had to send back always awkward med rare if steak not thick I guess staff were brilliant reduced bill etc as even 2nd was a little over done. Seem harsh a 4 instead of a 5 if could would say 4.3 as just expected the. Best at the Marco Pierre white restaurant. But other than that nice place great castle town a little rundown but hey we was there for one night.

I booked here for the purpose of staying close to the castle. Fabulous hotel we booked a sea view which I totally recommend as there was lots of things to see just from the room window. Also we had dinner in the Chophouse restaurant in the hotel. I had the salmon and my husband had the steak. Followed by the chocolate brownie. The food was delicious. A big thank you to Belinda and Carla for been so friendly and seeing if everything was ok for us. We will definitely be back at some point.

My sister booked us a spa treat and we stayed for one night. We both had a lovely experience. The reception staff were friendly professional and welcoming. Connor in particular is a real asset to the team. He shines and is in exactly the right place... front of house . The bar and waiting staff were friendly and efficient. Our room was really clean and comfortable and had everything we needed. The spa treatment was one of the best I've had .. raindrop massage. I think the therapist was called Dee. The food was of a very good quality. If there was one critism it would be the Welsh Rarebit starter. Underwhelming and possibly overcooked? . But each to their own. Anyway to sum up we would definitely stay at this hotel again . We felt safe and very welcome.

As the world begins its faltering steps on the long journey back to normality, Angelo and I set out on a road trip the partook in a night in Dover I book this hotel and upon arrival it was comforting to see that the hotel was blossoming under the cloud of Cofid We parked directly outside and where warmly welcomed and shared a twin room with a vista across the English Channel The highest point of our stay was the Marco Pierre White Chop House situated in House We both enjoyed the best burgers we had either tasted A towering delight of meat and accompaniments , replete we sleep well and departed refreshed and content after a good nights rest Highly recommended

Very relaxing atmosphere at the spa. We came for a little spa day and we loved it had a first time massage by Tanya she was very professional and would definitely recommend. Will be booking again can't wait

So being the gent that I am, I decided to treat my absolute worldie of a girlfriend to a date night. We decided to try the Chophouse as it's highly recommended. The atmosphere and ambience is perfect, the food was divine and the staff, wow, where do I start!? Luke's cocktail making ability was on point, Belinda's waitressing was more than impressive and then there was the little gem called Carla. Who couldn't tip this bunch. From start to finish it was 10/10.

The table by the window looking out at the sea was brilliant. The sandwiches were lovely, well filled and presented beautifully. Service was charming and efficient, warm and friendly. It was a really comfortable environment to eat and chat.

We checked in fairly late and the hotel bar areas were busy and vibrant. The hotel requests that all guests wear masks in the hotel and we felt there was no enforcement as not many did. Our room was immediately above the bar and noisy (107) but after requesting another they gave us 220. Nice big room for the 4 of us and the views were amazing. Really comfy beds and great power shower. The only small negative is that hotel feels slightly worn and ideally could do with a refresh. Overall though nice stay and would consider staying again.

The staff at the Best Western Hotel in Dover UK were very accommodating to meet all our needs. They provided my wife and I with the Lighthouse Suite and it was beyond our expectations. Their service was excellent and they made sure that our stay at their hotel was as comfortable and relaxing as one would hope for. The meals at their in-house restaurant, Mr White's Chophouse, was first-rate. Special thanks to the manager and his team at Best Western in Dover!

Paid for one night 200£, room was not cleaned properly, no toothpaste and no toothbrush. TV hanged not in the front of bed, could not watch it while lying down in bed. Woke up in the early morning because of the noise in corridor - chambermaid was making a horrible noise while was cleaning other rooms and even knocked on our room door few times as she said by “mistake”.

After having three staycations rejected in Cumbria and Devon because we had a London postcode, it was great to find this was not a problem in Dover. Most people come here in order to catch a ferry to France! So we decided to make this our 7 day break. The hotel itself is very Victorian with period features. We had a family room with three large windows looking straight out to sea! On the whole everything was clean but the decor was a little bit shabby and in need of modernisation. But that did not affect us too much as everything was clean, the beds were huge and our room was massive. Due to Covid situation there was no room service. They did not come and make the beds everyday. Which was good for us as we could have an uninterrupted lie-in!! In terms of tea and coffee and toilet rolls, when we were running out we called reception and someone would bring the provisions up. The bar was open to people in the hotel and those outside. The bar staff were very helpful and the bar food was lovely. Just to bear in mind, the hotel manager informed me that he had to socially distance his staff. So there could be delays at main reception and bar, since he had to limit the number of staff working. All this meant for us is that it took some time to get served, but considering this hotel is open for business I thought that was a small price to pay! The hotel has a lovely outside area and we were never in a situation where there was no seat for us. There is a restaurant attached to the hotel which I will review separately but that was also lovely. We used the spa facilities. Due to Covid the sauna was closed but you could have treatment and use of the jacuzzi. The only downside was we could not turn up for breakfast without ordering the night before. It's difficult to know the night before what you might want for breakfast! And to avoid too much contact of staff with customers all room service was charged at a cost of £5. That was steep but the bar was always available and always had seats. We sometimes ordered there and took the food to our rooms. All the staff were helpful, friendly and made out visit superb. The hotel manager was very friendly and even cane to us from time to time for a chat. And, the best thing, the sea was right in front of you!! Never thought I would ever choose to spend a week in Dover! But I did and we had a great time!! Would stay here again.

Room was very dated, with old rickety wardrobe and old bathroom suite. The television in the room was modern though, with plenty of apps and the ability to stream content from your phone. Ate in the Marco Pierre White restaurant, which was very disappointing for the price. The burger was similar to what you would find in a Wetherspoons, but cost over £15 (without a drink). Staff were nice enough. Overall, I'd probably put up with the dated room for a one night stay, although you get a better room in the Premier Inn down the road. I wouldn't bother with the restaurant again, far to expensive for the quality they serve.

I booked a spa break package with dinner and overnight stay. Overall the quality of food was good but not at the level of a starred chef on which the restaurant takes the name from. (Marco Pierre White). The breakfast was good. The hotel room was nice and cosy. The position and the view from the hotel is very good. On the other hand the overall structure feel dated and the bathroom in particular is not at the level of cleanees expected by a 4*. The worst experience during the stay must go to the service from the personal. A minor issue is the reception was not always present and responsive. Not much explanation was given during the check in. ( Like they could have told us that a pre authorization on the card is needed to pay the restaurant. Why is this important? Because then you avoid to your customers to walk away from the restaurant, assuming that the bill will be payed at the check out, and being blocked by the waiter like if you were trying to leave without paying.) Again, not terrible per se, but this lack of attention to details and to customers it shouldn't be considered normal. What happened in the spa was terrible tho. A part from a general dirtiness on the reception desk, bathrooms and changing rooms. No welcome and explanation from the spa receptionist. I've been asked if I wanted to get in the jacuzzi, the only available facility, while my girlfriend was receiving her massage. (During covid19 the sauna and steam room were closed) I had to walk back to the spa reception to ask for robes since they were not displayed anywhere and the receptionist didn't give me one even if she knew I was about to get in the jacuzzi. After receiving our treatments me and my girlfriend were in the relaxing room for a few minutes. The spa is open till 10pm. It was 5pm. Once outside of the relaxing room everyone was gone. The jacuzzi was closed. So we stayed for several minutes waiting for someone at the reception. The only person available was the gym personal trainer who said that he tried to send the receptionist a message and told us a clear lie about the jacuzzi to be closed,with rolling shutter!, for a test.. Nobody told us anything, we felt invisible and fooled, ( a test.. sure) and I think that the personal forgot about us being inside the spa. The hotel reception apologised for that and again sent a message to the receptionist of the spa. But we couldn't use the facilities anymore for that day and we were leaving in the morning. I want to stress one thing. The real problem is not what was closed or not, but the fact that I'm the client and I need to be informed about how things works like if a receptionist is going after I do a treatment because it's the last one of the day. Regardless if this is the wrong behaviour or not the personal didn't talk or informed us and this was very uncomfortable, and not relaxing at all. And relax was the entire purpose of this trip.

We stayed here for 2 nights as a family of 4. Before we arrived I requested a sea view. And I got it. Staff were very nice and helpful and welcoming. When we arrived the bed hadn't been made due to lack of laundry service. The reception offered us a free drink to compensate. Getting ready for dinner the side table fell over. The management came up took it away and offered us dinner as compensation. However, during the night my daughter was sick in the bathroom, we cleaned up with using the towels and loo roll. I mentioned this to the receptionist in the morning before we headed out. he said he'd get it clean and replace with new towels etc. We went out for the day, came back around 5pm. The room ha dnit been touched. Sick still in the bathroom. No towels and no loo roll. I called reception, again the offered drinks, said the cleaner would be right up. Waiting over an hour, the towels arrived. No cleaner no loo roll! It didn't get cleaned. Which I was so disappointed in. However I would stay there again as the location is superb. And the restaurant is delicious!

This is by far the worst hotel we ever stayed in. The hotel staff is very unprofessional and unorganized. Not what you would expect from a 4* hotel, we were very disappointed. Our room was small and the floor in it wasn't even. Avoid this hotel!!!

We had a family function here so had six rooms afternoon tea and dinner in the restaurant. Our room was so dated a shower curtain which was horrid also holes in walls in bathroom and rusty radiator no air conditioning on the hottest weekend also wernt allowed in our rooms until much later then they said .we were offered free drinks but wanted to get ready for a swim as it was do hot .we had a bed valance which was dirty and ripped also a stain on carpet .I did not see anyone cleaning banisters they felt sticky also tables outside were not cleaned not all staff were wearing masks .my sons room was better but still small and no air conditioning my nephews room was awful small dirty and very hot .on a much happier note the staff were amazing really made the stay really helpful and so happy couldn't do enough for you .the afternoon tea was delicious and the function room was lovely thankyou .the dinner in the chophouse was not atall what I expected the chips on all our plates were horrid tasted like they were warmed up my dads steak was not very nice .the rest of the meat fish extra was nice just the chips the starters and again the staff were very good we all got our dinner together and there was 14 of us so very good .the price of the meal was 400 pound which was alot I wouldn't wat there again .breakfast was lovely again staff 5 * .

We chose to have an afternoon tea here and it was just lovely. The staff were fantastic and directed us to their parking. Then they had some brilliant coronavirus safety guidelines in place, which made you feel comfortable and safe. The staff were so accommodating and just how customer service facing staff should be! Super! The food was lovely, with the scones coming out warm and soft. We would definitely go here again for another afternoon tea, meal and even said we would stay here as well. We had such a lovely experience here and would recommend! Sorry no pictures we had eaten it all before we even thought about it!

Found out that the cost was £40 cheaper than we paid so we queried this upon check in to be told an authorisation was needed for refund that we would be entitled too.On check out no refund offered the girl said send an email.Room was ok balcony area awful very scruffy room only had one cup and glass tv had limited radio stations,no drinking water in fridge was told on booking that spa was open no mention of it being closed no room clean or replacement of tea coffee etc.early wake up from cleaning maid to check out which is clearly stated 1100.Not a 4* hotel but but like to charge the full price £288 for two nights very expensive a travel lodge caters better at a fraction of the price.Be very wary of booking this run down hostel/hotel

Had my Hen Night Celebrations here on the 18/07/20, the hotel accommodated my booking at very short notice, as my previous venue cancelled at short notice which was very upsetting. The hotel staff went above and beyond to make my evening special. The food and service was fantastic, we felt safe at all times with the measures that had been taken with social distancing. I was so pleased I have now booked my wedding reception with them for next month. Thank you again to all the staff at the Dover Marina Hotel. Highly recommend

Expensive for the condition of the hotel but the position made up for that. An old hotel and decor that requires upgrading. More attention to booking would have made it a better experience More staff to cope with the amount of guests.

We stayed in this hotel for 3 nights, we were upgraded rooms however the receptionist made a mistake and on day 2 we had to move rooms and downgrade. This was very annoying and took time to move all our belongings and it dampened our moods as the balcony brightened up our day. The breakfast is average, I would recommend getting full English as continental is like a kids breakfast! The spa was closed which was a shame, but that was out of their hands due to Covid which I understand. If you were to stay here I would 100% say get a balcony as theirs not much to do in Dover and you can eat/drink on the balcony.

Stayed at the hotel for 2 weeks on business. Food was great, service of staff was amazing and couldn't fault anything. General manager Ilhan was always on hand to assist with our needs which made our stay so much better! Lovely location of hotel looking at the sea, France in the distance and the ships coming in and out of Dover port. Great location, great service, excellent staff! Thank you

Called in for a sandwich and could not fault the food or service - the three of us shared two sandwiches and there was plenty of food for all of us - it was well organised during the current situation and I would definitely recommend a visit.

Highly recommend this family friendly hotel. An amazing view to the beach front. The rooms are spacious and clean and staff are extremely polite providing an outstanding service. Really happy with their food providing a variety of different cuisine to hit all your taste buds. The hotel has taken all measures to protect their guest and staff with the current COVID situation giving you that extra peace of mind.

Initially I was feeling very sceptical about staying away from home during this pandemic. However, I never felt so comfortable. The Hotel has taken great measures to keep all guests safe. Staff are extremely friendly. Truly a great escape!

We stayed here for two days - excellent value for money. Newly refurbished good size rooms with all the facilities. All the staff were very friendly and helpful with welcoming smiles. Thoroughly enjoyed our stay knowing that more than adequate Covid-19 safety measures were in place to give us that peace of mind during our stay at the Dover Marina Hotel!!

Lovely hotel. Very comfortable. My stay was very satisfied with every aspect of the hotel. The staff is very friendly, helpful,approachable and knowledgeable. The hotel is very clean throughout, and my room was spacious with everything that I needed. Breakfast was substantial, and suited all tastes. The hotel is quiet and the suite was very good with comfortable furniture and the bed was comfortable too. I would definitely stay here again. Wonderful hotel in a great location. I would highly recommend a stay at this hotel.

My stay was simply Amazing, gorgeous balcony view, right onto the marina, the room was nice and clean, but most important food and the staff was simply EXCELLENT. I will definitely choose Best Western Plus dover marina hotel and spa again. Thank you to all the staff and in particular to Ilhan, the general manager. See you real soon. Giorgio.

I spent there two weeks in quarantine before i join my employer's business. My employer was paying the bill, i will not be a repeating customer not unless i visit Dover ever again. With this said, for the hotel was not any reason to treat us with extra care. That is not the case at this hotel. Their managers and staff, all of them, treated me and the rest of my coworkers to an unbelievable extend. They had no reason to. Their hospitality and services provide are genuine. They are all driven by passion on what they are doing rather than money.

Ilhan and Team provided an ever attentive service while connecting with their Guests. Little riddle notes were left with room service trays and genuine hellos exchanged throughout. Chose this establishment if you favor a stay in a charming location accompanied by excellent service.

Very warm and professional service from all hotel staff! The Manager of the hotel Mr.Ilhan was helping and supporting 24h(for two weeks stay in), for all our needs! Food was also in a good level! I'm srtong recomending the hotel to all my friends and collegues as a perfect location and service in Dover!!! THANK YOU!!!

Stayed under special circumstances during co-vid 19 lockdown. Staff and hotel location couldn't have got any better. Any request was granted, food was was fantastic. Would strongly recommend the hotel

Recently stayed at this hotel with work. Excellent visit the staff couldn't have done anymore for me nothing was to much trouble. Would highly recommend this hotel. Hopefully will visit again in the future. Many thanks for your help throughout my stay. Jordan

Ilhan (Hotel GM) and his team were wonderful hosts during my two week Covid related "isolation" at this property. While I was unable to enjoy the amenities that the hotel had to offer (outside of the room that is) they did all they could to make sure my stay was as pleasant and comfortable as possible. The room itself was spacious and having access to an open air balcony was fantastic. Food & Beverage service exceeded my expectations. I'd highly recommend this property and look forward to returning under more relaxed circumstances.

Very old place, not worth the amount. Rooms are very small. Electrcity kept going in the bathroom. Floors were creaking alot, you can hear people from upstairs and the card dont work properly to enter your room.

My partner and I stayed at the Dover Marina in February for a romantic night. I must say that the hotel was brilliant. Upon arrival, the Lobby area was decorated for Valentines weekend and looked immaculate, it was really clean. The staff looked smart and were so friendly, helpful and really polite. We had the Bridal Suite which was absolutely fantastic. The room was massive and had such a beautiful view of the beach and the White Cliffs of Dover. Dinner and Breakfast in the Marco Pierre Whites restaurant was delicious, the waitering staff were very accomdating and were always happy. We really couldn't have asked for more. Ihan the manager was also brilliant, when we saw him he was always asking us how we were and making the effort to make sure we were enjoying our stay, which we were. We would thoroughly recommend the Dover Marina. Such a brilliant hotel to stay.

The room was perfect, clean and comfortable. The bathroom was amazing. We had a great view from both the room and bathroom. We used the spa which was a nice treat and the service was outstanding, especially from Suresh. We will definitely return.

Took my elderly mother for afternoon tea. Very friendly welcome from the staff. Clean and tidy. Given table by the window looking over the English Channel. Great views. Attentive waiter excellent afternoon tea. No problem with varying sandwich filling for mother's taste. Very good value for money. Will definitely visit again.

Pros: Hotel is lovely beautiful reception and bar area. Welcoming staff and barman made great cocktails. View right on the water also. Our room was very nice and beds super comfy and we slept very well. Cons: bathroom was a bit shabby but there is a notice to say they are being done up. At check in and check out we asked to pay the bill divided by 3 which they said was fine bar needing a card to guarantee. We then paid in the morning divided by three but when I then checked my bank it said the amount had been taken out in full on my card in addition to the amount I paid for my piece. When I said it to reception she said it was pre auth which wasnt correct as the price taken was inc the drinks we had put on our bill from the night before. I then get told that 200 pounds will take 3 to 5 working days to go back on my account. Really annoying as 200 gbp is a lot on top of what I already paid for my share and was not told this at check in otherwise could have tried to make other arrangements on the cost. Please train staff better on this piece as this was supposed to be a cheap ish break away for me.

This was a lovely experience for my birthday! Hi tea was delicious, served with a smile. Edith the masseuse was very good, left feeling totally relaxed and energised. All facilities are new and impeccable. Will definitely be booking again soon!

The receptionist was very helpful and we received our parking voucher no problem. The room was nothing like the photos but was adequate for an overnight stay. The whole place is in need of an update but was clean. We were disappointed that the fish & chip restaurant was not open but we were offered the choice to choose from their menu and the bar and restaurant staff could not have been more helpful. Would stay again just for an overnight.

Friendly hotel. Great location. Fantastic Breakfast. Restaurant good. Rooms COLD. To presumably save money in winter the central heating is turned off and air conditioning is controlled to not reach beyond 20 degrees but this doesn't take into account the chill factor from the old windows and so room reaches or our room only reached 16 degrees. Too cold for us. take a faux fur coat!!!

My wife and I have stayed at this hotel many times and have always enjoyed the excellent service and friendly staff .Our last stay was for the Valentine weekend for which the hotel put on package deal ie room dinner and evening entertainment which was excellent.

We stayed here for Valentines day/night yesterday. All the staff were so warm and welcoming. We had an amazing full body massage at the Spa along with a gym workout & use of the jacuzzi, steam room & sauna. All were very clean & well maintained. The evening meal was great as well as the breakfast the following morning. Again the quality of food was fabulous. I would definitely recommend this hotel & spa, we will be back in the near future.

I booked what i thought would be a nice spa weekend for my sisters birthday. We arrived on the friday (lady on reception was lovely) i was disappointed when we arrived to the room to find it was more of a standard double than a superior room in which i paid for. The walls under the tele looked as though water had been leaking and they were shabby looking. The bathroom had a weird odor too. The spa was basic, the Jacuzzi was nice but looking round there was polly filler in patches all over the wall and the banister was broken to the Jucuzzi, i wouldn't say it was a nice relaxing stay, i have deffo had better rooms at a travel lodge. Very upsetting as i wanted to make it the best weekend for my sister.

Had a fantastic meal for my birthday food was excellent the staff were lovely especially Khloe who was my waitress she was very friendly professional and charming always had a lovely smile I said it was my birthday and gave me a special birthday cake said happy birthday in chocolate I thought it was a very classy touch thank you

We do a monthly trip to the Dover area to visit family. We decided to try this hotel for a change and overall we are impressed. Would we stay here again? Yes - we have already booked for our March visit ! Whats good ? The hotel seems to have been refurbished recently and has been done well - although a very old building it doesn't have the tired feel that many do even after a refurb We had a superior room with sea view - lovely . Good sized balcony with table and chairs which we would have enjoyed had the weather been better. Enjoyed watching the ferries ! Good sized room Free parking provided in a car park a few yards away Staff were friendly and the service good at reception and in the bar ( we didn't use the restaurant ) Room prices were competitive There is a spa although we didn't use it on this trip Housekeeping kept our room spotless with fresh towels every day What could be better? From early morning through to quite late at night we could hear the tediosly repetitive bass beats of the music in the fitness suite - not enough to stop sleep but it was a constant annoying background noise ( we will see if we can try a room further away on our next visit) We didn't try breakfast so it may well be amazing but on principle i am not paying £14 for a buffet breakfast when my wife only has a sparrows portion and i can get a superb freshly cooked one using quality ingredients elsewhere for under £10 ( Quex barn one morning , well worth it if you are in the broadstairs area ) . Odd as looking at the restaurant dinner menu it seemed reasonably priced so why the rip off breakfast prices? We are in a premier inn tonight for the next leg of our trip - £9 .... This might seem petty but it on a three night stay it became annoying - the shower. Lovely and warm with a good water flow but a tiny head - what a false saving on the refurb - a larger head would transform it to a great shower We had an afternoon tea in the conservatory area one day , great service , lovely GF scones for my wife , good tea but i had normal scones - well made with nice texture but far too much sugar in the mix - they were too sweet , the jam provides the sweetness ( in my humble opinion anyway) Final comment, we are returning . We booked originally via booking.com and the hotel pushes you to book direct for better rates - we tried on the website using our best western rewards app but it was still more expensive and they wanted payment in full up front . We have stayed loyal to booking.com on this occasion . Shop around for the best rates is my point .

We visited the Dover Marina Hotel this weekend on a Romantic Weekend for two Virgin Experience. When we arrived, we went straight down to the spa for our treatment in the rickety old lift. We arrived in the spa's small waiting area that is pretty squashed if you have more than two or three people in there. Once we had filled in the information form and ordered two glasses of prosecco for us to have after the massage (£5.35 per 125cl glass each) we were taken on a tour round the tiny spa and then brought through to a small treatment room for our half an hour massage. This massage lasted tops 20 minutes, the first of many disappointments. After this we quickly went up again in the rickety old lift to the reception to check in and quickly got changed in the room and went back down to the spa for our prosecco. When we first got back down the lady with whom we originally ordered and paid for the prosecco was nowhere to be seen so we had to gently try to break up a conversation between two of the therapists who completely ignored the fact we were standing there to ask if we could have the prosecco. One of the girls begrudgingly went off to get It whilst the other girl was sat with a scowl on her face. As we waited in the slightly cold relaxation room for our prosecco (it's against the rules to drink it in the spa) my seat was absolutely soaked making it even colder and the magazines were out of date. The prosecco finally arrived but tasted sweet a bit like honey and wasn't cold or at all fizzy. We then decided to get in the jacuzzi for a little while and had about 10 minutes on our own until the next couple got in and it all became quite a squeeze so we got out. After this we got showered and changed and decided to get out of the hotel before dinner to see what Dover is all about. All in all, we found out that Dover is extremely expensive (around £20 per main meal even in the run down pubs) and there isn't really anywhere to go and have a glass of wine unless you want to sit in a sports club or Weatherspoon's that is full of the local kids having a drink (not quite where I wanted to be drinking on my Romantic Weekend away). We went back to the hotel for dinner (this was the bit I was most excited about, the rest didn't really matter) at Marco Pierre White's restaurant. When we arrived in the restaurant the décor could have saved the whole weekend, it was beautifully done out and had a really lovely feel to it. We were seated by the manager of the restaurant and I mentioned that we are on the Romantic Weekend away with Virgin… he didn't have a clue what we were talking about. After going through the faff of showing him the voucher on my emails on my phone, he still couldn't work it out and I had to forward the email to the restaurants email address so that he could have a look at it on the big screen (or maybe consult another member of staff?). After 10 minutes he came back with two more glasses of the horrible prosecco that we had had earlier and told us that we both had £25 to spend in the restaurant, the rest we had to pay for. This wasn't something that was ever advertised on the voucher, I was under the impression that we had a nice three course meal at the restaurant. This wouldn't have been so much of a problem if not pretty much everything on the menu was around the £25 mark. After getting a bottle of wine to go with dinner, I had the cheapest steak on the menu and my other half had a burger we paid our £30 bill (so that's £80 for - the cheapest bottle of wine on the menu, a bottle of water, two glasses of shoddy warm, non-fizzy, honey tasting prosecco that we didn't want, a burger and a cheap steak and chips!!) That's more than London prices. After dinner we decided to try the jacuzzi again but there were a couple of people who had already had the same idea so again it was a quick dip and we got into the steam room which was actually great, not very big (3 people max) but very steamy which was nice. We then went to bed at half 8 as there wasn't anything else to do. My partner also ordered a take away to the hotel as he was still really hungry after dinner. When we woke up in the morning, I went down to breakfast and left my other half in bed. The man who was hosting at breakfast was great, really friendly and showed me where to get my breakfast. Unfortunately the breakfast had been out for ages and when I got there at 10am the scrambled eggs were very dry, the sausages were all wrinkly and dry and the beans were mixed in with the mushrooms where the same spoon had been used by the other guests. Pretty much inedible. I left pretty soon after this and we checked out at 11am and got on the train home. The last event of the trip was my partner realising on the train that he had left his watch in the room, I remembered that it was left on the bed and knew 100% that is was there. I called up the hotel to ask if they had found it and when they called back they said that housekeeping hadn't seen or found anything… I think that just sums up the trip, the hotel and the area in general really. But anyway, that's our fault. Now, I never ever write reviews, I have never been to a hotel and written any review's before. I used to work in a hotel so I understand how testing it can be so I usually think oh well, I know it can get a bit stressful and just ignore it; this time there have been too many instances to ignore. We aren't a snobby couple, we are working class, are now back in our little flat with our daughter, nothing too crazy special. This weekend was a gift for us to go away from daily stresses of life and I just don't want anyone to make the same mistake as us. All in all this weekend's costs were £250 virgin gift voucher + £30 in restaurant + £25 for lunch + £120 train fairs + £15 for a drink in Wetherspoons + £10 for the prosecco's after the massage. We paid £450 for this weekend and in my eyes not even worth £50. Please don't make the same mistake as us guys! Promise you I'm not over exaggerating!

We arrived to a great welcome by reception and received free parking. Great atmosphere here, fantastic staff who cannot do enough and fast with everything we asked for. Great selection of cakes and sandwiches. And we were not rushed. A great Pianoist on a Saturday and Sunday which made it even more relaxing. Great view of the channel. Thank you best Western.

A very nice hotel with the most polite staff. Afternoon tea (a gift from our eldest son) was served to us by Paulo and Carla, who were the most cheerful, polite members of hotel staff that we have experienced in a very long time! Our children's lunches, three courses for £9.95, were amazing and plentiful and our afternoon tea was lovely with a good selection of sandwiches! Parking was simple; the receptionist even came out of the hotel and directed us to the car park across the road giving us a hotel permit. Overall, experience, highly recommended! We are even planning on an overnight stay so we can experiance the lovely food on offer. Brilliant experience, thank you! Ross family Smeeth.

Great value spa break. Myself and my partner thoroughly enjoyed the hot rock massage and the spa facilities, the robes could do with replacing but that's being picky. The room upgrade was lovely, we were in the Lighthouse suit which was so comfy and well equipped, the decor was nice and the bed was comfortable. There was a good choice for Breakfast, as vegetarian/vegan we had enough to choose from. We ate at the chop house for dinner and ate from the vegan menu, it was lovely to have a menu to pick from although the food was not particularly tasty....no sauce with the tempura!!! We still enjoyed it and the service was good. Overall a super break for us and I would highly recommend the hotel.

We spent the night here after quite a long drive and enjoyed our stay. The hotel is in a great location quite near to the ferry port. The staff were very friendly and helpful and our room was OK. The bed was a bit on the small side and I did not find the pillows very comfortable. The bar was good and we enjoyed our drinks there.

My wife and I stayed for our anniversary and had a lovely time. Each and every member of staff were very kind and attentive. The bar was great and the restaurant, Marco Pierre White, was lovely with reasonably priced great food. Dover doesn't have too much to offer but I would highly recommend staying here if you ever find yourself in the town

Staff was pleasant and helped me with free parking. Lift looks like it is 60 years old, can barely fit 2 with luggages. Room looked nothing like the ones showed on pictures. Bathroom in great need of refurb. On top they were holding the staff party the very night I was there. Lood music until midnight. We were not made aware of this until I called to complain. Not very relaxing. If you absolutely want to be by the beach you might want yo go for it, otherwise look elsewhere.