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Derby Station Hotel, Sure Hotel Collection by Best Western, Derby

Midland Road, DE1 2SL, Derby, Great Britain - See on a map
Derby Station Hotel, Sure Hotel Collection by Best Western - Derby Station Hotel, Sure Hotel Collection by Best Western - Restaurant The Derby Station Hotel, Sure Hotel Collection by Best Western is ideally located in the center of Derby. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Offering no-frills modern accommodation, Derby Station Hotel, Sure Hotel Collection by Best Western is exceptional value for families and business travellers looking for somewhere affordable to stay overnight. We're in a superb location too, just 2 minutes' walk from the main railway station in the heart of Derby, so could hardly be more convenient if you're travelling by train. It's an excellent base for exploring the city, and you can easily catch the train or a bus if you're heading to Pride Park for a football match to cheer on your team. If you're arriving by car, we're just 15 minutes from the M1, with paid onsite parking available. Day trips to Alton Towers and the Peak District offer a heady mix of adrenaline-filled adventures and scenic walks in the great outdoors, while the National Brewery Centre in Burton upon Trent will keep you entertained with fascinating demonstrations, vintage vehicles and escape rooms. For nights out, Derby city centre buzzes with bars, restaurants, a cinema and a theatre. When your day is done, look forward to a serene night's kip in one of our 88 welcoming bedrooms, which include classic doubles and spacious family rooms. All are tastefully decorated with splashes of warm colour and have comfortable mattresses and plump pillows. You'll also get superfast Wi-Fi which is free to use throughout your stay.

Sure Hotel Collection

Derby Station Hotel

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 583 guest reviews
NOTE ISSUED
Excellent
146
Very Good
226
Average
127
Poor
41
Terrible
43
REFER TO NOTICE
Business Business
135
Couples Couples
197
Family Family
89
Friends getaway Friends getaway
81
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Easy commute from Kent. "

1
mockneyg, London, United Kingdom 24/08/2020

You cannot book a room at present as its closed to the public. I wonder why? If you go and have a look, you'll see that it's full of people. There's staff there too walking around saying no comment, no comment! Lol

"Appalling"

2
User 09/03/2020

I consider myself lucky that this was a visit that meant I wasn't in the hotel for too much time, we were there for a weekend event at the Hallmark Hotel and had stayed here last year too. The hotel has gone downhill considerably since 2019. We arrived to be told the room had been cleaned, it hadn't so had to lug all our stuff back down to reception so that housekeeping could do their job. Thankfully a member of the reception team came to give us a hand. The room was okay, but I certainly don't think it had had a deep clean in the last year, the dust build up above the mirror in the bathroom made my stomach turn. The sofa had rather a lot of stains on it and was very small, but at least there was one. The bed was horrendous. Everytime I turned over the whole thing moved, it was bouncier than a trampoline. When we arrived back at the hotel on the Saturday afternoon we thought it hadn't been cleaned as there bed was still unmade, but then we realised that there were fresh towels. I have NEVER stayed in a hotel where the beds not been made. I didn't complain because frankly I didn't want to go back downstairs, there were a lot of young men hanging around the reception areas and in the corridors and the car park. It was actually quite unnerving walking around the hotel, I completely understand that these chaps had rooms but they gave the place a real feel of a “hostel” not a hotel. In addition the lift was so slow I took the stairs as it was quicker. I am glad I never have to stay here again.

HallmarkOPS, Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
It is very difficult 961maiar when you are given the choice to book to stay in a budget metro hotel and the rest of your party are staying in more luxurious surroundings where the event is actually taking place. It is unfortunate too for you that this hotel is 100% full of a group of mainly men and young families, when principally you are attending a female event which I am sure possibly made you feel quite isolated at this location.The other hotel too was 100% full and due to the complexities to room types it was not possible to room move you which the organiser was aware of.We were asked to keep you and your colleagues together and it is no surprise they have also recorded identical feelings to yourself. I do not agree with your comments regarding cleanliness, albeit the hotel may show signs of wear and tear due to very high occupancies year round. The manager is well known to many in your party and I am sorry you did not take the opportunity to speak to him. I am not sure if this event is taking place next year but if you are attending the summer party we will try and ensure you are not staying at the Inn. Please accept my apologies for not meeting your expectations on this occasion.

"Gross"

1
User 09/03/2020

I stayed here two nights whilst attending an event at their 4* across the road. The hotel stank of stale smoke and unwashed bodies as soon as we entered, and the room was worse. The paper was peeling off the walls, hair in the bathroom, dirt under the fixtures and fittings, filthy upholstery. Reception was mostly unmanned and I had to shout for service. The breakfast room in the 3* also stank. I complained to the 4* reception in person, and was told a manager would call about a 4* room, but didn't. I then tried complaining over the phone but the manager refused to communicate with me. The breakfast at the 4* was badly serviced, the waiter got annoyed at needing to get us cutlery and coffee. AVOID STAYING HERE and avoid large functions at the 4*!

HallmarkOPS, Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
It is very difficult FayeL208 when you are given the choice to book to stay in a budget metro hotel and the rest of your party are staying in more luxurious surroundings where the event is actually taking place. It is unfortunate too for you that this hotel is 100% full of a group of mainly men and young families, when principally you are attending a female event which I am sure possibly made you feel quite isolated at this location.The other hotel too was 100% full and due to the complexities to room types it was not possible to room move you which the organiser was aware of. I do not agree with your comments regarding cleanliness, albeit the hotel may show signs of wear and tear due to very high occupancies year round. There are only bedroom facilities available at the Inn, the breakfast room is a private facility and was not available for you to use which you were informed about that you would take all meals at the sister hotel. The manager is well known to many in your party and you did speak to management during your stay. I am not sure if this event is taking place next year but if you are attending the summer party we will try and ensure you are not staying at the Inn. Please accept my apologies for not meeting your expectations on this occasion.

"Good value and convenient location."

4
TeaDee75, Cheshire, UK 02/12/2019

Stayed for one night and was pleasantly surprised after reading some poor reviews. Adequate sized room with all the usual facilities including iron and ironing board, TV, tea/coffee and toiletries. Clean bathroom with lovely fluffy , white towels. Fresh milk delivered to your room on request. My only gripe was that the pillows were a bit too firm but that's personal taste. The room was quiet and we slept really well. A short stroll takes you directly into the INTU shopping centre. Parking costs £8 for 24hrs. We ate next door at Antibo the Italian restaurant which was lovely and quite busy. Couldn't really get any better value at £40 room only!

HallmarkOPS, General Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
Thanks for your positive review. We have several hundred guests staying with us every week but very few people take the time and trouble to leave a review so we are very grateful for this feedback. All the team take our reviews seriously, it is always uplifting for everybody to receive praise but equally when we receive negative comments we do try to improve our guests experience. We hope we will have the pleasure of your company again soon.

"Family visit "

4
Cazstar123, Yeovil, United Kingdom 29/11/2019

We have been to this hotel for many years ,including a Christmas meal for all the family ,before my son got married We stay at this hotel as it is very handy As its right near the town centre So lots of choice to eat out if need be Breakfast is great ,beds are comfy , Staff are friendly,you can get some good deals this time of year ,but font forget the parking charges ,

HallmarkOPS, General Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
Thanks for your positive review. We are very grateful for this feedback. All the team take our reviews seriously, it is uplifting for everybody to receive praise but equally when we receive negative comments we do try to improve our guests experience.It is always good to welcome back our regular guests and we hope we will have the pleasure of your company again soon.Festive greetings to you all and a very Happy and prosperous New Year.

"visiting Derby to go to the football at Pride Park and to visit friends"

5
rossmuirhead, Spilsby, United Kingdom 25/11/2019

very good spacious and comfy room , friendly check in and had very good breakfast at their sister hotel the Midland Hotel across the street, in total an excellent stay thank you , have been befo0re and very much hope to be back in the future

HallmarkOPS, General Manager at Derby Inn, Sure Hotel Collection by Best Western, responded to this review
Thanks for your positive5 star review. All the team take our reviews seriously, it is always uplifting for everybody to receive praise as we endeavour to improve our guests experience with us. We hope we will have the pleasure of your company again soon.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.