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Best Western Plus Hotel Denver International Airport Inn & Suites, Denver

3.5/5  - basé sur 927 notations.
7020 Tower Road, 80249-7311, Denver, United States - See map

Looking for affordable lodging in Denver? This Colorado hotel offers access to area attractions, a five minute drive to the airport and generous amenities. Offering comfort and convenience, the generous amenities in the modern, immaculate rooms at this Denver hotel offer cable television with HBO®, refrigerator, microwave, desk, free Wi-Fi and much more. Providing those thoughtful touches, we also offer a complimentary full hot breakfast to all of our guests for each day of their stay. While you are staying with us, be sure to take advantage of the many other on-premise amenities. Splash around in our crystal blue indoor pool or keep up with your regular exercise routine in our 24-hour exercise facility. This Best Western Plus Denver International Airport Inn & Suites also offers a hot tub, guest laundry, a 24-hour convenience store, a business center, airport shuttle and free parking for the nights of your stay. We encourage you to delight in the charm of the area. Located near I-70, I-225 and E-470, you will be just a short ways away from University of Colorado - Denver, Dick's Sporting Goods Park, Green Valley Ranch Golf Club, Coors Field and Aurora Sports Complex. Barr Lake State Park, Aurora Mall, Rocky Mountain Arsenal Wildlife Refuge, Denver Arts Museum and the Butterfly Pavilion are also just minutes away from this Denver hotel. No matter what you are craving, there's a restaurant within walking distance. Local favorites including Sporting News Grill, Ruby Tuesday, Vinny's Bar & Grill and DiCicco's are all within a few blocks. Offering a convenient location, you won't have to travel far to conduct meetings at area organizations like Buckley Air Force Base, Fitzsimons Medical Center, Schlumberger, Raytheon and many more. With this being one of the closest hotels to Denver International Airport, getting here and going to your next destination is a breeze. Enjoy your stay.

Best Western Plus

Hotel Denver International Airport Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 927 guest reviews
NOTE ISSUED
Excellent
302
Very Good
261
Average
187
Poor
95
Terrible
82
REFER TO NOTICE
Business Business
125
Couples Couples
294
Family Family
351
Friends getaway Friends getaway
60
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"This hotel double charges"

1
04/07/2018

So disappointed with Best Western, which I thought was a reputable company. They took my credit card details on check in and I advised I wished to pay cash. I was told I could do this on check out, which I did. Arriving back in New Zealand I checked my credit card account and found that they had also charged my Visa, $366.23NZD. I then emailed, twice, and they have not refunded my money or responded to either of my emails. I now have to go through the process of getting a charge back on my Visa, which is time consuming. I'm totally disgusted with Best Western, absolutely appalling customer service.

"Stayed 1 night to catch early flight the next day"

5
27/06/2018

The hotel was easy to find and close to Denver International. We arrived early, and the friendly gal at the desk checked us right in. My wife asked for a couple extra towels and she was told they were running low and would be alittle while but we'd get them. We didn't need them right away so no big deal, but thought that was strange that they were running low. I used their computer and printer to access and print our boarding passes. This hotel offers a hot breakfast and shuttle to the airport, neither of which we used due to our early flight and the fact we already had a rental car. Our room was very clean and fresh. The pool area was clean, as was the rest of the hotel. We would stay there again.

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. Thank you again and we look forward to welcoming you the next time you're in Denver. Thank you Kathy Wilson General Manager

"Great hotel"

4
25/06/2018

Visited here at the end of our holiday. Lovely room and really liked the pool. Good breakfast but disappointed by the restaurant. Menu ok for a lunch but not for a dinner and certainly not for our end of holiday meal!

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. Thank you again and we look forward to welcoming you the next time you're in Denver. Thank you Kathy Wilson General Manager

"Worst Experience Ever"

1
23/06/2018

This was our first stay at Best Western and it was a big disappointment. There were so many issues the one night we stayed there. The bag left on the door handle included a letter thanking us for selecting Best Western and it was made out to another guest. The carpet hadn't been vacuumed and the beds looked like they were just thrown together. The bedding didn't look clean and when the bedding was pulled down to get into bed, there was black stuff on both beds and hair, probably from the previous guests. When I informed the front desk, first the man brought up a few sheets for one bed. I told the man that both beds needed new bedding not just the sheets. Then he brought what seemed like whatever he just grabbed from their linen closet. Then I (not the staff) had to strip and make the beds myself. The man told me to call the front desk when I was finished so he can come back up for the bedding I removed from the beds. I had to call three times within 40 minutes before someone finally answered the phone. The first two times it rang about 10 times with no answer. The third time, it rang over five times before someone finally answered. They didn't pick it the bedding until about 30 minutes later. Called the front desk to request bath towels and was told that they do not have any bath towels but they do have hand towels and that I would have to go down and get them myself. The front desk staff was awful. No customer service skills at all. They were not very helpful and seemed to have no desire to provide customer service to their guests. Just seemed to be there to say they were there to get a paycheck. The hotel seemed outdated and had an “icky, gross” feeling about it. The furniture and curtains were old and the cleanliness was not up the standards of other hotels/inns. When you flushed the toilet, felt like the pipes were going to come up through the floor. The shower curtain had snags on it. There was a repair done in the shower area and just plastered over. The bathroom floor needed to be swept and mopped. Carpet needed to be vacuumed and bedding definitely needed to be changed. I would not recommend this location to anyone. I will definitely not be staying here again.

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Just for one night connecting in DEN"

3
23/06/2018

Good place 150$ for a night with 2 adults and 2 kids. Late checkout and small indoor pool. Quite ok but breakfast place too small with a lot of traffic and difficult to keep it tidy and stuffed and shuttle service is shared and not as reliable as per the automatic message state while calling the hotel.

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello just one night, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our hotel. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"close to airport"

3
21/06/2018

We stayed here the night before we flew home. average hotel located in an area of many hotels. quick trip to get to the airport....... that was what we wanted. room was spacious and clean. buffet breakfast was on the ordinary side . not in a big space so seats were limited.

"Disappointed "

1
13/06/2018

We have trusted Best Western hotels for a very long time. This hotel has caused some doubts. Upon arrival, the front desk was understaffed so we gave the clerk a “bye”. Got to our room, unpacked (staying 6 nights). Found the bathroom with long black hair in the tub and all over floor- see pic. We had received a letter upon arrival asking that any issues by brought to the attention of the manager via email. We promptly emailed the manager not wanting to disturb the overworked clerk. Called to ask for towels and were asked to come get them!!! We were gone the next day only to return with same issue in bathroom! Trash not emptied and room looked like it had not been cleaned with the exception of the bed being messily thrown together. Still no word from the manager. Cristina, the head housekeeper came to check out the room and cleaned up the hair. She promised the room would be thoroughly cleaned the next day. It was. Today, it was cleaned, but not well. Spots on faucets- not vacuumed- not usual standards for BW! The hotel is old looking. The bed is comfortable. The breakfast is good, however there is not enough seating. We're not at all comfortable with cleaning. We feel “icky”. I would never recommend staying here. 4th day and still no reply to my email.

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
I am disappointed to hear that you were unhappy with your experience with us. Without the feedback from you we wouldn't be able to address the errors that can unfortunately occur from day to day. We take every response seriously and I will be sharing your review with the appropriate personnel immediately. Thank You Kathy Wilson' General Manager

"Great front desk staff"

4
13/06/2018

People at check in where great, room was nice and clean, however, we had a late check out and house keeping came into room and removed all our personal items, we had to chase down cleaners to retrieve our items. not cool. excellent shuttle service

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. Thank you again and we look forward to welcoming you the next time you're in Denver. Thank you Kathy Wilson General Manager

"Best Stay"

5
13/06/2018

This hotel is the best ever on Tower Road. I understand it is under new management and it is very apparent I have been to this hotel several times and have had issues every time but this time was perfect

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. Thank you again and we look forward to welcoming you the next time you're in Denver. Thank you Kathy Wilson General Manager

"SLAM, SLAM, the door would not close..."

1
11/06/2018

Best part of the hotel is the distance to the airport – less than 10 minutes away. That is probably the only good part. Also it is quiet Avoid room 142. 1) there is a light shining on a tree right outside the window that will keep you up all night as the curtains will not close on the one side to block it out. 2) the door to the room is near impossible to close. When we first approached the room, we noticed the door was not shut. We checked the room and it was empty so we entered. But then we realized the only way to shut the door was to slam it as hard as you could. I went to the front desk to get a new room but they would not exchange for us. Instead the person told me that all the rooms were that way, lift up on the door handle. Ah, what? I checked and once in the room, we could open the door just fine, so there was no danger of exiting if needed. The only problem was in closing the door. Sorry to any of our neighbors as we slammed and slammed the door everytime we came or went. We only needed one night before flying out so we stayed. Breakfast was just ok. It seems BW breakfast has gone downhill in recent years. The eggs were fine. Waffle mix was too thick so the waffles didn't cook right.

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
I am disappointed to hear that you were unhappy with your experience with us. Without the feedback from you we wouldn't be able to address the errors that can unfortunately occur from day to day. We take every response seriously and I will be sharing your review with the appropriate personnel immediately. Thank you again and we look forward to the opportunity to provide you with a superior experience. Sincerely, Kathy Wilson General Manager

"Very convenient and quiet"

5
09/06/2018

Since we had an early morning flight, we stayed here the night before. We left prior to the provided breakfast, but were given Grab and Go bags to tide us over which was unexpected and quite sufficient. The shuttle was very convenient and accommodating. There were restaurants within walking distance for our evening meal the night before. Friendly and helpful staff too!

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel! I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. Thank you again and we look forward to welcoming you the next time you're in Denver. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"OK hotel for a couple of nights."

4
07/06/2018

Very friendly welcome on the two times we stayed here. Once on arrival in Denver and then before flying back to Chicago. It was a very adequate hotel for the type of trip we were on. Good all round. Got an early check in the second time. That was a great help.

"Pay the extra and stay at Hyatt House"

1
06/06/2018

Old, dated and dirty. Wardrobe doesn't even have a door, it's a curtain. Bed is hard, shower is brutal- can't adjust the setting so it's blasts you. Toilet and shower are in a cupboard and the sink is in the room. Shuttle is old and dirty. Breakfast area is small and basic. Hyatt is around the corner and is new and only about $40 more.

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello , thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Awful, old, smelly hotel that charged us for parking"

1
03/06/2018

Given how new the Denver airport area is, I had (stupidly) assumed that all hotels in the area were fairly new and updated. Well, folks, this Best Western looked like it was right out of the 1980's. And that's putting a positive spin on it. Hallway carpets and room furniture were old, old, old. Pillows were matted and lumpy. And to really top off the terrible experience, the clerk at check-in forced us to pay for parking, despite the fact that the Best Western reservation clearly said parking was free for the night. So...buyer beware.

BestDays_GM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Kathy Wilson General Manager

"Best Western Denver Apt"

5
01/06/2018

After flying in to Denver we wanted a hotel near by for the night. Had read reviews about this hotel so booked to stay one night before moving on. The hotel was very nice, clean and very comfortable after a long journey. The staff were really nice and helpful. Exceptionally quiet considering it was a couple of miles from the international airport.

BestDays_GM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
I am delighted to hear that you enjoyed your stay and that our proximity was convenient for your travel needs. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Kathy Wilson General Manager

"Denver airport"

4
31/05/2018

Only problem we had was that the shuttle to the airport booked up before we got there so we had to do UBER. Pool and exercise room open 24 hrs which was a plus. Staff extremely friendly and helpful Bathroom is a little tiny and tub extremely slippery when getting into the shower.

BestDays_GM, General Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Denver Airport, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our hotel. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Trip to honor my deceased son"

2
28/05/2018

To start off, the second we stepped off the elevator the smell of marijuana was so strong I could've gotten a contact buzz. I know marijuana is legal in Colorado, but this was supposed to be a smoke free hotel. I experienced this throughout my stay! I thought the front desk staff was really nice, however, the pool... It was green, and I wanted to swim! The walls were so thin you could literally hear two babies next door crying throughout the night, not to mention the people outside; we were three floors up! The shower pressure was good, but the curtain wouldn't stay closed on either end; causing anything in the bathroom to get wet! Housekeeping picked up our dirty towels and replenished them, but when we returned to our room that evening from a long day at seven falls we had zero wash cloths left for us! I was ready to shower! I called the front desk to let them know and instead of them bringing me any up they had me come down to get them. The breakfast was pretty nice, good and hot! I'm currently still in the middle of my 4 night stay at this best western hotel, only because my traveling companion was too lazy to change hotels! This has been a very disappointing stay for me! Mainly because this was a trip my son and I was supposed to go on, but he was murdered last September. I still wanted to come in honor of him, but I was hoping for a nicer stay!

BestDays_GM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Trip to honor, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Almost there"

4
28/05/2018

Only thing was for a hotel less than 2 years old bathroom had the ceiling peeling from the shower area. Otherwise very close to airport and restaurants walking distance many other small 3 star hotels in area too.

BestDays_GM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Almost there, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Great spot after a long flight"

4
26/05/2018

The hotel was within 5 miles from the car hire at the airport so just a short easy drive after a long flight. It's position also makes it very popular so book well ahead. Check in was quick and they were friendly. We stayed in a king room that was fairly spacious. The only issue was the plugholes smelt bad and this in turn made the room smell. We asked reception if we could change rooms but they were full. Keeping the plugs down helped a bit. We had a comfy nights sleep and it was fairly quiet too. Would stay again if in the area.

BestDays_GM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Just Fine"

4
23/05/2018

Clean, very helpful staff and a very good breakfast. The shuttle worked well and the hotel was helpful in keeping our luggage all day. My only complaint was a very noisy refrigerator in our room. The desk man recommended a nearby restaurant that was pretty good.

BestDays_GM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Kathy Wilson General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"RETIRED EDUCATOR"

4
23/05/2018

The hotel was at a good location, not many affordable restaurants nearby, some were too high, and had to drive down Tower Road 3 miles to find a shopping market and affordable eateries. Some folks like to see entertainment centers nearby as well as shopping malls where they may purchase necessary items for what ever sightseeing they are doing.

"Geat Spot by the airport!"

4
21/05/2018

We stayed here one night because it is only a few minutes from the airport!! The room was large and the beds were comfortable! The breakfast was great! We departed early but if you plan to sleep in and the sun is out get a room facing the West!

"Not the expected quality of a BW+"

3
20/05/2018

Check in was slow; placed in a room adjoining a room with very very loud people. They were loud until past my bedtime and up again at 5am, waking me as well. Bathroom floor had long dark hairs so not sure how well it had been cleaned. Bed was ok and linens appeared to be clean. Limited channels on the TV. Ok for the price but not what I have come to expect from BW+.

"Did not disappoint "

5
12/05/2018

Very nice hotel near the airport. Staff was helpful. The breakfast included bacon, eggs, and country potatoes. Free airport shuttle. Rooms clean and fresh. The price is reasonable for travelers. Parked by free. Gas station within yards to top off your tank before turning in your rental car.

"Can't go wrong!!"

5
10/05/2018

Amazing stay! Staff was pleasant. We got iin after a long flight was able to check in without any problems... Breakfast was really good my 7y enjoyed the make your own waffles! I would recommend to anyone traveling with children!!

"Good stay"

5
06/05/2018

Last minute booking for us but I'm very pleased with what I chose. Reasonable room rate with excellent stay experience. I will definitely stay here again if coming to this area. The only problem is this review require so long writing 200 character at least :)

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello andydo2018, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager

"Last minute"

5
02/05/2018

Friendly and efficient. Had a change in my plans. I called to see if they had rooms. They made room for me for the night. I was pleased with the cleanliness of the room and the friendliness of the staff. Breakfast was better than what I have at at other places. Thank you.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello ggzfriendz, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. As a Best Western Plus property, we understand the importance of a clean room, convenient breakfast, and friendly hotel staff. I am delighted to hear we've met your expectations and we hope you will come back and see us again soon. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Rachel Barrows Assistant General Manager

"So-so experience"

2
23/04/2018

TV didn't work and they didn't have anyone on hand to fix it. I asked at the front desk but the service people had gone home for the day. This doesn't seem like a lot to ask to have a functional TV. Right?

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello jonathanpadgham, thank you for reviewing our hotel! I am disappointed to hear that you were unhappy with your experience with us. Without the feedback from you we wouldn't be able to address the errors that can unfortunately occur from day to day. We take every response seriously and I will be sharing your review with the appropriate personnel immediately. Thank you again and we look forward to the opportunity to provide you with a superior experience. Sincerely, Rachel Barrows Assistant General Manager

"Great Location, Great Price, Great Hotel"

5
11/04/2018

Quick In&Out - arrived late room was ready and per my request when I booked - high floor, away from elevator, out early - wife left before breakfast service started but they offered a carry out bag of an orange and something else which pleased her. Thank you. Everything was better than expected. I will stay here again.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello THOMAS H, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our hotel. Sincerely, Rachel Barrows Assistant General Manager

"Very Accommodating, Clean, Great Shuttle"

5
11/04/2018

I had a very long layover at Denver airport. Decided to stay here in order to get a few hours sleep. Only had to wait a few minutes at the airport for the airport shuttle to show. Needed a 5 am shuttle for the next morning and although that time was already booked, they squeezed me in. Several of us were leaving before the free breakfast offered but the hotel had Grab and Go sacks packed for us so we would have something to snack on way to the airport. The room was clean, the staff helpful and nice. Would stay again.

"Great Value, Great Staff"

5
07/04/2018

I was just in town for 1 night and picked this BW based on other ratings. I was more than satisfied with my room and the hotel. Value for the rate is very high. The staff made the difference, especially at the front desk. If the rest of Colorado has this level of professionalism then no wonder Denver is growing so much. .

"Comfortable & clean"

4
04/04/2018

Josh at the front desk was very helpful. He steered us towards a place to eat which was within walking distance & gave us a coupon for 10% off. Not quite sure what made this a Best Western Plus since it seemed like a regular best Western to me. The sink is outside the bathroom toilet/shower area. There were comfortable & everything was very clean.

"Not Impressed"

2
03/04/2018

It wasn't easy to select a hotel for a simple overnight prior to our flight out of Denver --- so many have inconsistent reviews, this one included. We were less than thrilled. The photos are very misleading as everything had a rather worn and exhausted look about it; my guess is that some of the damage in the rooms is do to ski equipment. What was more annoying was that we made arrangements with the front desk for a 7:30am shuttle to the airport and when we arrived the next morning they insisted we were scheduled for the earlier shuttle and they now had no space for us. Seriously?! That's the entire point of staying near the hotel. We had to wait for the next scheduled shuttle which had space and this just added to the stress of making our flight on time.

"Nice place to stay"

5
01/04/2018

Very helpful front desk people. Well situated to the airport with plenty of dining available nearby. Breakfast was well supplied. Wish there was more than just one ice machine other than one located only on the 3rd floor

"Wonderful comfortable hotel"

5
29/03/2018

We have just stayed in this lovely hotel for three nights. The room we had was so comfortable and the staff welcoming. The breakfast was delicious and plenty of choice. The hotel was quite a way out of Denver but convenient for our visit to Rocky Mountain National Park, and Red Rock. I would say an excellent hotel to use when arriving or leaving as it is so close to the airport. It also has an airport shuttle which is good to know.

"Never again"

1
28/03/2018

Our flight was delayed, due to one of the 4 nor'easters to hit the northeast this winter. We chose to stay in Denver overnight to catch the early morning flight and save 200 miles of driving. Pulled this hotel off bookings.com - had decent, positive reviews and it was mid range on price. I wasn't expecting the Broadmoor but this place was just awful. Squeaky floor right outside the bathroom, a shower curtain closing the "closet", pilly sheets, torn and threadbare towels, smelly hallway exacerbated by an employee who stood outside the exit door smoking cigarettes. Yuck!

"Family of 5"

4
25/03/2018

We stayed here before and after our trip to Europe. Staff was very friendly both times. The shuttle service was great and we were able to keep our car parked there while we were gone. The pullout sofa is not very comfortable but most sofas aren't comfortable anyway.

"Not quite sure what to say. This is the lowest rating I've ever given."

2
21/03/2018

We booked and paid for this hotel in December for a trip in March. When we arrived we were told the room we were going to get could not be accessed because the door handle was broken and they couldn't open it and they had no other rooms. The young lady at the desk said they had made reservations next door at a sister hotel for us, when my wife inquired about the price difference she got on the phone and spoke to that hotel and we were told a price considerably lower than this hotel but we would have to pay that rate and get the difference back from booking.com. We said that is not acceptable and she changed her mind and said that there was 1 party that had not checked in yet and we would get that room. Ok, great. When we got to the room there was a rust stained towel on the counter next to the sink that we learned was there because the faucet leaked and water pooled and then ran around the sink onto the floor. I don't I have ever stayed in a room with a floor that squeaked so badly, which only bothered us as the room was directly over the front entrance and no one below could hear. What we heard though, all night long, was the electric, motion sensored door opening and closing, over and over. We checked in at midnight and checked out at 6am to catch our next flight. Needless to say we didn't get much sleep. The room should be a storage room, it should never have been made to sleep in!! We do not recommend staying here.

"Excellent location close to airport"

4
18/03/2018

Very up to date property with friendly and efficient staff. We were impressed with cleanliness of our room and the public areas. Would have given it a five except for noisy HVAC unit that did not have a low fan setting. The Internet access was excellent.

"Fab short stay!"

5
17/03/2018

We were very happy with our comfy stay here. Nice big room very good bed and bathroom. We were so happy as the staff left a gift for us for retirement... how lovely. The breakfast is generous and great ... anyone who is not satisfied must be so fussy!!!! The airport shuttle service is punctual and fantastic. You can get a train into the city for a spare day. Would highly recommend this hotel without a doubt!! Good eating at the tower bar and grill too. Thanks so much.... very happy!!

"BEST AT THE AIPPORT"

5
10/03/2018

I would like to tell people not to believe these false reviews I stay at this hotel all the time and the satff is amazing and on point all the time. The shuttle drivers are friendly and very informative of your pick up and drop off points. The rooms are clean and the breakfast is always hot and always stocked to perfection. I am the General Manager of a major resort in Colorado and these bad reviews are senseless and without merit. This hotel and staff nevers get it wrong and are always so polite and helpful. People need to check themselves before trying to bash others and if your having a bad day yourself don't take it out on people trying to help you and doing the best they can. I hope people that write these reviews and think that they are perfect look back and take a deep breathe and know they can hurt a persons job or a hotels business. Thanks again you guys always get it right. Kevin Peterson Glenwood Springs

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello LA2ASPEN, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our hotel. Sincerely, Rachel Barrows Assistant General Manager

"I liked this Place"

5
07/03/2018

Friendly, professional, well dressed staff. Clean large rooms that are well designed and decorated. Was not a fan of all the small size pillows. I am more of a one to to pillow person. Just a real nice comfortable, safe, clean place to stay near the airport at a fair price.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello nottru, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Rachel Barrows Assistant General Manager

"Horrible experience."

1
27/02/2018

We spent one night in the Best Western Plus - Denver Airport. We never will again. We had an early morning flight the next day, so we thought it would be easier to stay at the hotel, get some sleep and wake up at 4am to get to the airport. How wrong were we. It was such a noisy hotel. We were on the 2nd floor and the sound of furniture being moved around was all we could hear once we arrived. We tried to sleep from about 9pm, but the constant sound of something heavy being moved around every few seconds drove us mad. We complained to the front desk that someone was moving furniture or something. They investigated, but found nothing. We called the front desk at least 5 times to complain throughout the night, but they said they could do nothing about it and we just had to deal with it. What a joke. FInally someone came up to our room and listened to the extremely loud sound around midnight and they finally realized what it was. It was the automatic doors down in the lobby... echoing throughout the entire hotel. All they could muster was an embarrassed apology and said that the door was just loud and left, they could do nothing about it. We didn't get to sleep that night. So paid for a room directly above the lobby that was so loud that people coming and going all night kept us awake. They didn't offer to move our room, didn't offer any compensation... just got frustrated with us and didn't care. Don't stay at this hotel, or if you do... make sure to ask for a room as far away from the lobby as you can, otherwise you won't sleep a wink. Actually, just don't stay at this hotel until they figure out how to reduce the noise from the lobby for their guests.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Nick R, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager

"Good place for one night"

4
24/02/2018

We spent our first night after flying to america there. It is a very nice hotel with very nice people. We loved the big cofortable rooms and the nice soft beds. You cant hear anything of cars or planes around.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello jjhaas, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager

"Filthy!"

1
22/02/2018

Best Western should pull their name from this property. The first impression was of the shuttle driver who spoke very little English. The second impression was the fithy carpet in the lobby and breakfast room area. I had just come from a Third World country where they spoke better English. Our reserved room had been smoked in. The second room was shabby and dingy with worn sheets and thin towels and for the first time ever at a Best Western I pulled back the covers to see if the sheets were washed. It was after 11 pm and the hotel was noisy, including a mother who spent some time berating her children in Spanish. The kitchen was not clean, the carpet had not been vacuumed from the night before so we did not have breakfast. This experience has made me think twice about the Best Western brand of which I am a member.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello washingt0n69, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. As a airport property, we understand the importance of a clean room and comfortable hotel. I am disappointed to hear that we did not met your expectations. We look forward to the opportunity to serve you better on your next trip to Denver. Sincerely, Rachel Barrows Assistant General Manager

"Nice for Park, Sleep and Fly"

4
11/02/2018

We are from Colorado Springs, but chose to overnight here before our flight out the next day because my husband had a late business commitment in Denver on the evening before our departure. Our room was clean and fairly quiet. I could hear airplanes during the night, but we were near the airport after all. It didn't keep me awake. The free breakfast had a nice variety of items to choose from. The shuttle service worked great. We were booked on the 9:30 am shuttle. It does go to 3-4 other close hotels, so keep that in mind as you book your time. In all, we were at the airport in about 15-20 minutes. On the return, we only waited a few minutes for the shuttle to arrive to take us back to our hotel.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Helped with broken bags!"

5
07/02/2018

Had a quick overnight at this hotel, and discovered our ski bag was broken. Despite being late in the eve, they called their maintenance, and the maintenance Dept provided us with duct tape delivered to our room, and front desk let us use scissors to modify our ski bag zipper, and with scissors and duct tape we got it packaged together for the next morning flight. Thanks so much for being so helpful I. Our luggage time of need! Nice to have a front desk and maintenance Dept that are so helpful.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Read the reviews..."

4
03/02/2018

...and plan accordingly. I'm not sure why people complain when they should know going in what to expect. Only a fool (or maybe a gambler) would stay at this hotel if they needed airport shuttle service - enough! The reviews have warned you not to do it. Other reviews make clear that room selection is critical because of noise. I was offered a 1st floor room near the elevator, but asked for a 3rd floor room as far from it as I could get. I was rewarded with a quiet room and a good night's sleep. And I checked for bedbugs (like I do at all hotels) before I climbed in bed. Accordingly, I was well satisfied with this establishment.

"Disappointed"

2
01/02/2018

This was a first disappointing experience for me with Best Western. BW is my go to for short trips. The room I was given was noisy - next to an elevator. Humming sound was bothersome. Then another room I was given had cobwebs. Step up your game. BWs in CA are excellent! No problem at all!

"Poor shuttle service"

2
21/01/2018

"Free Shuttle and Free Breakfast" fine print- only during specific hours and when we tell you. We asked for a hotel shuttle to take us back to the airport and were told the shuttle only runs every half hour and the times we wanted were all "booked". We were told that we could take a shuttle two hours earlier than we needed, only available spots. I asked why the shuttles only run every half hour and book up- maybe you need to offer more shuttles! When we boarded our shuttle, there were 5 empty seats despite the manager telling another customer he had to wait for his scheduled shuttle because this one was full!

"Clean & Affordable. Nice Staff. A bit noisy."

3
18/01/2018

We really have never had any issues staying in a Best Western. It is an affordable place to stay, and we don't expect much more than it to be clean and comfortable. It met our expectations. Not a lot of places to eat close, we had to drive a little way to get to something but not terribly bad. The only thing I would mention it was loud at times. It sounded like elephants running up and down the hall above us and we could hear the people next to us pretty well. This hotel must have very thin walls and wood floors under the carpet. Not a good setup for sound barrier. We did not complain because by the time we went to bed around 10pm the noise stopped. It would have been pretty bad had we needed to sleep as soon as we got to the hotel though. There is no way we could have slept through it. We had to be at the airport at 5:45am so we were not able to try out the breakfast as it started at 6am, but not a big deal there was plenty to eat at the airport.

"Worst hotel I've stayed at"

1
17/01/2018

There are so many choices when it comes to finding a hotel near the airport. This time I chose to stay at Best Western because they offered a stay and park option. I was quoted $8 per night to park when I asked about the service over the phone. Arriving at the hotel, I found the room was dirty. The towels had black stains all over them like they were used to change car oil and then thrown in the washing machine and put in my room. We used the pull out sofa which was not made. I had to call the front desk to get a blanket and sheets for the bed. No mattress pad, just a thin stained sheet and a blanket. I also understand that it is hard to vacuum under a sofa, but there was so much food, empty water bottles, and tissues under the sofa, its easy to say that it has NEVER been vacuumed! The queen beds had sheets that were so old they were pilly and rough. I'm not a light sleeper, but the walls are so thin, I woke up every time the people in the room next to us would flush the toilet! Since we were using the parking option, we got on the list to get a morning shuttle to the airport. The 6:30am shuttle could only fit 4 people and 2 were already signed up. So my family of 4 had to wake up 30 minutes earlier to catch the earlier shuttle. A positive, they did open a minimal breakfast for us since we were now missing breakfast given the earlier departure time. Seems quite odd that the shuttle only holds 4 people. When checking out from the hotel, I discovered that I was charged $12 per night for parking, not $8 as I was quoted. When I asked the front desk staff I was told the price increased at the first of the year and there was nothing he could do. Later in the day, I called the facility manager and he was not willing to make it right either. This was quite frustrating and after an awful night, I was not happy at all. To top it off, upon return from our trip, we are waiting at the airport for the shuttle to get back to the hotel. We are waiting at Island 3 as instructed by the hotel. This time a much larger shuttle bus appeared to pick up guests from the airport. This shuttle had the name of 3 hotels on the side. So it filled up right away, leaving 10 people to wait for the next shuttle. There is no line so unless you happen to be waiting right where the shuttle decides to stop (which could be anywhere based on the other shuttle busses in the area) you can easily have been waiting for 25 minutes and still not get on the shuttle bus. The hotel sent another shuttle so we only had to wait another 12 minutes. At this point is was just more salt in the wound with this hotel. Would never stay here again!! I do need to point out that the girl who checked us in was very friendly and tried to help as best as she could.

"Was good for the price BUT"

3
12/01/2018

We were reasonably impressed with the room when we arrived. Whilst it was older it was in reasonable condition and was a good price compared to other hotels that close to the airport. The checkin staff were very pleasant. We were in room 214 that was located directly abouve the sliding doors at the hotel entrance. It turned out that the sliding doors worked day and night! As well as being noisy they caused the bed to shake every time the doors opened. We should have asked for a room changed but thought it would stop. We were wrong and we had a very disrupted sleep. Unfortunately the checkout staffin the morning was not interested in our complaint. If you request a room on the upper floor this would not be a problem.

"Ok for one night. "

3
08/01/2018

I used my points for a free room the night before I flew out of DIA. I had a nice letter and welcome bag waiting in my room. I discovered the thermostat was not responding so I went down to the front desk. The young lady called for maintenance right away. Being after hours, a guy from an adjacent hotel responded. He ended up wiring up the wall unit to bypass the tstat all together. I appreciated his quick fix. The room was clean but the bed and pillows should be replaced. The hotel was clean, its just older. I had an early flight so I didnt use any of the facilities or partake in breakfast. It was fine for one night but I wouldn't stay again.

"Bed Bugs"

1
08/01/2018

My daughters stayed at this hotel for one night and found bed bugs. To say the least, they were absolutely terrified and felt disgusting afterwards. I would not recommend this hotel at this time. Always check your beds before laying your head down to rest.

"DONT STAY if you have early flight!"

2
07/01/2018

We booked this BW because of its proximity to the airport (we had a 6am flight) and that it advertised a 24 hour running shuttle that could get us there quickly. It did NOT advertise that it also provided this service to the other multitude of hotels in the area. We were arriving to Denver by a shuttle from Breckenridge Ski resort. The shuttle delivered us to the airport and from there we picked up the BW shuttle. We then had to drive to four other hotels before being dropped off at BW. We were then told that we couldn't get a shuttle for 4:30am back to the airport the following morning because they were booked up. We had to take a 3:30am shuttle, because again, it was picking up at all the other hotels. In summary, if I had known this was the process (if it had been more accurately detailed on the website) I wouldn't have booked at BW. I'm a rewards member here but am very disappointed with this service and will be a long time before choosing BW again. Also, large stain in the tub. Not a welcoming site.

"They must renovate rooms and physical plant"

2
07/01/2018

The quality of the product for the price is very poor. Staff must be better trained to handle elite members of the brand. The rooms are very inadequate It is one of the few hotels in the chain that need to reformulate.

"Great For Park & Fly"

5
03/01/2018

Hotel is a little older, but very clean with comfortable beds. Front desk employee was extremely nice as well as efficient. The breakfast was great and it was nice having fresh, hot waffles! They offer park and fly which was convenient.

"An Acceptable Hotel With Issues"

2
02/01/2018

My family and I were staying for a single night while on our trip to Colorado for a holiday visit. As my family lives in rural Colorado, it made sense to spend the night near the airport so we could catch an early flight home. I thought this hotel would fit the bill as an inexpensive hotel located near the airport with a 24 hour per day shuttle. I've stayed at Best Westerns before and expected a no-frills reasonable hotel experience. When we checked in the ladies working the front desk seemed short and a little overwhelmed. During the check-in process, we requested a wake-up call and tried to make a reservation for the shuttle the following morning. We were told both of these were all set but did not see the concierge write anything down. Later in the afternoon, my wife went to the front desk to confirm these were arranged, neither had been set up. If she had not followed up, we would have likely missed our flight. Also when reserving the room, I paid for a room with a single king sized bed and a pullout couch. I indicated that there would be two adults and a child staying in the room. When we arrived, there were no linens for the pullout couch in the room. I called down to the front desk and requested them, and they were promptly delivered. However, when they were delivered, there were no pillows. When I asked the attendant that dropped them off for some, she informed me the hotel had no extra pillows. We ended up using a pillow from the bed but being as we were only given three small pillows on the bed to start with it made it difficult to sleep comfortably. Finally, when it came time for the shuttle ride in the morning, the shuttle was about 10 minutes late for it's scheduled pick-up. The driver did not have any list of reserved seats or passengers. This very much gave me the impression that if the shuttle had been full, it would have been whoever could have scampered on first that got the seats. The bottom line for me is this, the hotel room itself was fine. The staff performed below even my minimum expectations. I suppose my experience would have been fine if I had brought my own pillows, alarm clock, and arranged an independent ride to the airport. However, there are plenty of other hotels in the area with a similar price point that offer these basic amenities. I would not recommend this hotel if you have another option or if you intend to stay longer than a night.

"Satisfactory, but not as good as other BW properties"

3
30/12/2017

We had an overnight stay which was satisfactory. The room was clean, but not as up to date as other BW properties we have stayed at recently. The staff were friendly. Although we did redeem reward points for our stay, we were not thanked for being members and did not receive the usual bottled water and snack. Not a biggie, however it was noteworthy having just stayed at a BW in Lincoln, Nebraska where we were made to feel extra special.

"Great Hotel - Close to Denver International Airport"

5
29/12/2017

This Best Western Hotel is a great place to stay as it is close to the Denver International Airport. They have a free 24 hour shuttle service to the airport. The Staff is very polite and accommodating.

"Great comfy airport hotel "

4
28/12/2017

I stay here several times a year when I have an early morning flight. Large rooms with comfy beds. They have an excellent parking package so you can catch the van in the morning to the airport. Just make sure you make a van reservation when you check in. Staff is friendly and helpful. I usually leave before breakfast, but they have the usual “free” breakfast fare. Rates are usually lower than the other immediate hotels.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Best Western at Denver Airport"

4
22/12/2017

This hotel is conveniently located close to Denver International airport. It has typical amenities with a 24-hour pool, good buffet breakfast and free shuttle service and is a good deal for the price.

"Was ok"

3
20/12/2017

The room was cold and dirty when I walked in. I had to catch a flight early so I went right to bed. The sheets are terrible and had me itching all night. When I woke up for my flight at 4 am I found that I had no towels in the room. Had no time to call and ask for more so I was SOL. Guess it's not the worst thing ever but for over 100 bucks I night I want my towels and a clean room.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Noneya666, thank you for reviewing our hotel! I am disappointed to hear that you were unhappy with your experience with us. Without the feedback from you we wouldn't be able to address the errors that can unfortunately occur from day to day. We take every response seriously and I will be sharing your review with the appropriate personnel immediately. Thank you again and we look forward to the opportunity to provide you with a superior experience. Sincerely, Rachel Barrows Assistant General Manager

"An overnight at Best Western Plus Denver Airport"

5
18/12/2017

I needed an overnight stay, near the Denver Airport with shuttle to and from the airport included in the stay and the ability to leave my car at the Hotel while away. This Best Western Plus included it all. In addition, the room was very nice with microwave and refrigerator and all the other items a person likes. The pool and hot tub were just down the hall. The breakfast offered looked good, but I had a very early flight...so they gave me a "bag breakfast". It wasn't a lot, but enough to get my day going, plus there was fresh coffee available so early in the am and I was able to also grad a roll to go with what was given. The wake-up call came on time and the shuttle to the airport was without any problems. Upon return, the shuttle was right there and got me back to the hotel and my car with no trouble. It was all very good.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello kolossvonkollweiler, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Excellent staff"

5
18/12/2017

Room was not completely ready when I arrived. Spoke with front desk clerk (Tatyana). She was very professional and courteous. I had another room assigned to me in a matter of minutes! After a long day of travel, it was very refreshing to have a staff person like Tatyana solve the issue so fast!

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello E143PIthomasl, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Very nice"

5
15/12/2017

Very nice staff, nice room, and convenient shuttle service to airport. I highly recommend the convenience of staying at the Best Western. Especially when you have an early flight. I had to leave too early for breakfast but it looked like it would be good.

"Great Stay with Airport Shuttle!"

5
13/12/2017

I was surprised how nice the Best Western was in Denver near the airport. There are about 10 different hotels to choose from in this one block. Super nice hotel for the price! The airport shuttle was easy. Enjoyed the whirlpool as well. Our flight was too early to enjoy breakfast but smelled amazing. The staff was friendly and the shuttle driver gave great information on where to go once in the airport.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello molliec373, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Night before our flight"

5
12/12/2017

We checked in about 8 PM on a Sunday night, were warmly greeted by the lady at check in, I had questions about where to gas up the rental car, where to eat, get snacks and she gave good recommendations. I booked this room weeks prior and asked for a quiet room and the room they prepared for us gave us a good quiet nights sleep. We had to leave before the breakfast was put out the next morning, and they had a paper sack prepared for us with a bottle of water, an apple and a granola bar type snack. Had a nice hot shower in the morning and were off to the car rental return. The location is great, there is a 7-11 next to the hotel for snacks and a gas station to fill up before turning the rental in.

"What a great place!"

5
11/12/2017

From emails with directions to shuttle drivers, front desk personal, breakfast personal, to housekeepers what a great bunch of people. So helpful and happy! I've stayed here three times now and will always stay there when traveling to Denver!

"Not bad but could be a better value"

3
10/12/2017

People are great. Sevice was good. We got a suite and the hotel had bedding for the extra bed but did not have any extra pillows. It was a good thing that we had a few extra from the road trip. Room was clean but in need of a remodel very soon.

"A cold city with a warm hotel"

4
10/12/2017

The hotel was adequate for my needs. The lady at the desk was great when she checked me in and had recommendations for the little tavern/restaurant next door. I had the ribs and it was amazing. They were very helpful and I was appreciative of their efficiency during check in. I often go do Denver on business and when I can stay the night I will definitely go back.

"New Beginnings"

5
06/12/2017

Traveling to get my son situated for winter term of college. Stayed at BW. This particular hotel is very nice, and staff very professional. The greeting I received made me feel like a "star". Room was very clean and spacious. Can't say enough; wish I was able to stay longer (Perhaps next time...)

"Excellent hotel"

5
05/12/2017

Close to the airport excellent staff. Only problem was when my room was made up they did not replenish coffee supplies and soap, shampoo etc. At check in they upgraded me to a suite and it was very nice. Then she called to see if I was comfortable and if I was able to resolve the internet connection issue.

"Great location if you are flying out of Denver"

4
04/12/2017

Close to the airport - not too loud (even on the third floor). Friendly shuttle driver - even at 5 am. The room was a decent size and the King bed was comfortable. I will certainly stay here again if I am back in Denver. Close to restaurants. Has a pool. Overall a great stay.

"Great breakfast"

5
01/12/2017

The hotel is very nice. Great bed and room setup. The breakfast had several healthy options. A convenient hotel next to the airport. Check in/ out were efficiently accomplished. Would stay there again.

"Great place to stay"

5
28/11/2017

We used it to get to the airport for an early morning departure. They provided great service. The rooms were quiet and internet service was good. The shuttle service gots to the airport in plenty of time to catch our flight.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Anthony D, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Very nice hotel"

5
28/11/2017

Hello everyone... Denver.. i can say many things about the city but this review is about the hotel... well overall everything was great.. easy check in... very helpful staff and we felt very welcomed. Room are so clean and nice.. very modern.. close to everything. Mexicab restaurants, target, etc. Thank you for everything. I recommend this hote very much.

"Multiple issues upon check in"

2
27/11/2017

When I first arrived I was placed in a room that had a broken air conditioner. I discussed with the staff and they stated maintenance would com look at the issue. While waiting on the maintenance department I noticed there was not a remote for the tv. I again went to the front desk and was given a replacement remote. When I went back to the room the replacement remote that was given to me did not have batteries. I then went back to the front desk where a different room was offered. When I went the new room (after dragging my luggage to a different floor) the key card that was given to me did not work. Back to the lobby I go! I was finally able to get into my new room ( one hour after initial check in) where I find the refrigerator and bathroom light did not work (didn't even bother to report these issues at this point) I travel cross country on a weekly basis and will not be staying in a Best Western again if this is the type of rooms and service provided. After all of these issues I was never given any type of possible deduction or refunds for my troubles.

"BEST AT DIA"

5
23/11/2017

I would like to start off by this is my "Go To" airport hotel the staff is amazing and the rooms are perfect and quiet. The shuttle drivers may be the nicest ever and explain pickup and drop off points in detail with times. The breakfast is hot with a person helping you with anything you need. Thank you Rachel for another wonderful stay your customer service is the best their is. Kevin

"Great Stay Close to Denver Airport"

5
20/11/2017

Great stay at hotel close to Denver International. Friendly staff. Free Shuttle. Our flight was too early for breakfast, but they did offer grab and go bags which were a nice touch. Fast internet. Comfortable rooms. Would stay again when in Denver.

"Good choice near DIA"

3
19/11/2017

A good hotel choice if you need to catch an early flight out of DIA. None of the hotels on Tower Road are excellent, but I actually prefer this one to the Marriot choices across the road. It is quieter, although the parking is very limited!

"Efficient and very courteous"

4
17/11/2017

Beautiful. Clean. Fantastic amenities. CLEAN! Did I mention clean?! Nice and quiet - I heard no housekeeping carts or staff rattling in the halls at 7 AM; which enabled me to sleep in after a late-night flight.

"1 night visit"

4
13/11/2017

We had a good stay here. We would consider again, the kids liked the 24hour pool hours. Front desk staff were excellent.A couple of items needed cleaning attention - the gym equipment and bar fridge (easy fix's really).

"Always Reliable"

4
11/11/2017

The BW brand has been interesting for years and the added "Plus" promises a bit more than the basics. For a one night stay before a morning flight this property is excellent value for money. The Tower Road location is closer to the airport, so shuttle times are shorter than from other locations. BW shares shuttles with three other properties, so times are scheduled which makes for easy planning at both ends. As the weather gets colder, it's nice to know when the shuttle will be coming rather than standing outside waiting and hoping. Rooms are relatively spacious, breakfast includes all the regulars, and the staff is very helpful and pleasant. While this is not a luxurious, high-end property, it does provide all the services we need. We did not need the air conditioner, but it was turned on and very noisy when we arrived. In hot weather the AC noise would keep me from sleeping.

"VACATION AND/OR WORK"

5
10/11/2017

When traveling the country you should always be able to count on good service and conditions. BW is a big plus...whether you need just a room, count on the first meal of the day, a good price, or help getting around the area you're in. I always look for BW before considering anything else.

"Nice stay close to the Denver airport"

4
09/11/2017

From the shuttle pick-up to the friendly staff, this Best Western Plus represents a good value for the money if you need to stay in close vicinity to the Denver International Airport. Free breakfast with a pool and exercise facility. The in-room WIFI works great.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Great vslue"

4
06/11/2017

Had a good experience at this hotel, was pleasantly surprised! Quiet rooms, clean and comfortable, breakfast was decent. The room was a little tight with 2 beds in there but it was ok for the 8 hours we were there, will definitely stay there again!

"New Best Western, very nice"

4
06/11/2017

The room was modern and very comfortable. A nice touch on arrival was a small snack and water in the room. The bed was very comfortable but for some reason Best Western has gone to an undersized pillow which is adequate but seems to run contrary to the overall quality of the bed/bedroom

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello 743phils, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Nice Hotel- Easy Airport Access"

4
02/11/2017

Nice stay at this hotel. The staff was accommodating and they upgraded my room for being a BW rewards member. The exterior has a lodge feel. Rooms inside were slightly dated, but very clean. Staff was very kind.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello allisonsZ9844KQ, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Great little hotel"

4
01/11/2017

For the price it was a great little hotel. Enjoyed the staff. Went above and beyond. Assisted in finding a package that FedEx miss delivered. Once the package was found the staff went to retrieve it. Was so impressed with their service, after my conference at a more expensive hotel, I checked out and went back to the Best Western.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello veronicak217, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Stay at Denver Hotel."

5
29/10/2017

Easy to get to from Airport. Restaurants near by. Parking was close and easy. I had a handicapped room which was very nice and easy to get around. The shower area was the biggest i've ever seen. Great room!

"Another good Best Western Experience!"

4
29/10/2017

The hotel offers all that I would expect in a Best Western Plus hotel. Liked the spacious room in the King Suite. Room was very clean! Like having a microwave, the wet bar sink, and refrigerator in the room. Also liked having a bathroom sink separate from the toilet shower area! Parking is very limited at the hotel. The front desk clerk told us to part at either of the adjacent hotel parking lots. My guess about the limited parking available is due to the fact that the hotel offers a Park 'N Fly option that many people take advantage of. Very convenient to the airport!

"Great Overnighter"

5
28/10/2017

Four of us reserved 2 rooms at this Best Western Plus Inn during late August for our last night of vacation before flying out of Denver Int'l the following day. This hotel was clean and inviting upon entering the lobby. The staff was friendly and helpful. The location was great and it had a free airport shuttle that we used the following morning. Our room was clean and well appointed. The bed was comfortable and the shower was hot. The TV worked fine. As for the other room amenities, such as a microwave, coffee maker, etc., we don't normally use them so I don't check to see if any of them work. The room was quiet, affording us a good night's sleep. In the morning, we found the breakfast area to be loaded with many choices of breakfast food. And it was all good. If you're looking for a place to stay by the Denver Airport, you won't go wrong by staying here.

"Night stay to get ready for Estes Park"

5
25/10/2017

My sister and I spent the night prior to our vacation in Estes Park. A clean, safe, and quiet hotel with free shuttle service to and from the airport. A decent breakfast in the morning and a restaurant next door. We asked for a higher floor room away from vending, elevators, and ice machines and they did us that great favor. On our way home we stayed here again and it was also very good.

"Clean, comfortable, safe, cheerful Hotel"

5
25/10/2017

Nice staff, rooms, breakfast, parking, internet, TV, comfortable beds, nice shower, great location for airport, DIA. The room was nice sized and had all needed items, to include, extra sink, fridge, microwave, and pull out sofa if needed

"Quiet and convenient to DIA"

4
23/10/2017

If you need a great room close to DIA for an early flight, consider the Best Western Plus. The room was spacious, the bed comfortable, the bathroom well stocked and clean and the water was hot. We couldn't partake in the breakfast as we had to be out of the hotel by 4:30 am to make the 7:00 flight, but we were offered coffee and a go bag with granola, water and an apple. There are several restaurants within walking distance and if you have a car, there are more in the area. We will consider staying here again.

"Great hotel"

5
21/10/2017

This is a great hotel. The staff was wonderful. It was nice that the pool is open 24 hours. We usually check in late and was nice to know that the pool was still open to use. The breakfast was good. Very easy to get to the airport. This was a nice quiet hotel.

"Great hotel near the DIA"

5
18/10/2017

Very nice hotel with free shuttle service to and from the airport. We did not use the pool but it looked nice. We also left too early for breakfast but they provide to go bags. We had a king suite which was very comfortable and I particularly like having the sink outside the actual bathroom - makes for efficient use of time for two people.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello kathysonny, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Convenient by Airport"

3
17/10/2017

Very busy hotel with many traveling through. Spacious room with comfortable beds, small pillows, 2 sinks (vanity and bar), large microwave oven, mini fridge, large television, 3 drawers and doored closet. Friendly receptionist and housekeeping staff.

"Excellent choice for an overnight prior to flight"

5
17/10/2017

We booked the Best Western Plus in order to relax and have a good night's sleep prior to our flight the next morning. The reservation clerk recommended an outstanding restaurant within walking distance called DiCicco's and also arranged for our shuttle to the airport. It was a great experience!

"Be warned"

2
17/10/2017

I suggest you stay at a different hotel. Despite reserving a room with 2 queen beds we were given a room with 1 king bed and told there was nothing else available. Our room was extremely noisy all night since it was directly above the main entry electric sliding door. Essentially sounded like a piano being moved every two minutes all night. And we were charged $20 more than stated in our reservation confirmation. Fortunately, the staff agreed to waive the room charge in the morning. But we did not sleep the entire night.

"If You Like Room Keys Issued Without ID Confirmation & Parking 3 Blocks from Hotel..."

1
17/10/2017

PROS: stain free, very clean…mostly, free toiletries, comfortable bed, effort to accommodate early risers via bagged breakfast (which includes water, yogurt bar & fruit), suite style room complete with: desk, sofa, tables, coffee maker, microwave, fridge, easy clean tv remote CONS: GUEST SECURITY, ABYSMAL PARKING SITUATION, loud fridge, hair on tub stopper, dated décor (not material to me but may be to some), crappy room keys MAJOR DEAL BREAKER 1: Poor guest security. I returned on the 2nd day of my stay to find that neither of my room keys worked. As soon as I headed towards the front desk, the clerk, Ruby, immediately stated “Can't get in?” (as though this was something that happens frequently.) I nodded. She then asks only for my room number and immediately uses it to reactivate the key. She doesn't verify in ANY WAY that the room number given is actually correct or that I am the actual occupant. She doesn't ask for my name, ID, NOTHING. I could have been someone in possession of an old room key from a previous stay. I could have been a guest in another room up to something nefarious or I could have simply been someone who had actually mixed up/forgotten my room number. This is scary to me - that it's THAT EASY to get a key to pretty much any room number I decided to give. So much for guest security! Even if they try to claim Ruby recognized me, she obviously didn't recognize me that well as she didn't know my name or my room number. MAJOR DEAL BREAKER 2: Abysmal Parking. If you've ever said to yourself: “Gee. I think I'd like to park 3 downtown blocks away from my hotel and across the street.” This hotel is for you. Let me preface this section by saying that this hotel is located in a huge almost shopping center of multiple hotels – each with their own parking that is NOT clearly marked and tow signs galore. This means that if you park in the wrong space, you can and WILL be towed (which has apparently happened to guests in the past according to other guests and Ruby). So I get to this hotel, without any knowledge or warning that I will NOT be able to park at my hotel. It takes me driving around about 10 minutes in disbelief – thinking I MUST somehow be missing SOMETHING as there is no way that there is no parking garage or SOMETHING. After 10 minutes, I pause in the front and go in to ask them What the fudge?! I've heard of there being limited parking at an establishment or even only 1 space available for each room but this is INSANE. There are literally only enough spaces to wrap around the base of the building AND THAT'S IT. Our friend Ruby at the front desk informs me that I have to park at Days Inn (which has the same parking set up by the way AND OF COURSE NO SPACES AS WELL) or one of the 2 Holiday Inns (as they are “sister properties owned by the same company”)…except if I see a cone. If there is a cone, even at the “authorized” parking locations, I may still be towed. (Note: there were cones all about the Holiday Inn parking lots). When I asked for verification in writing that I can park in one of these other lots (due to tow signage), I was told I could not have it….so I decided to record her saying so instead…just in case. I ended up both nights having to park what amounted to 3 city blocks and across the street from my hotel. If I would have known about this prior to booking, I 1000% would not have booked this hotel. Two words Best Western: Parking Garage. Or, at least, if all else fails, better signage stating where overflow parking is, notification of the state of the parking there in your room listings so that consumers can make informed decisions AND email notification of the parking situation with the option to cancel the room. It's like they assumed that with their proximity to the airport, no one would bother driving. Well, I have news for you Best Western, there are a myriad number of reasons people choose an airport hotel including late/early flights. It's not just because they wanted only to experience the airport area of their locations and therefore would be happy with just the hotel/airport shuttle. Plan parking accordingly. I will add that though I was out before dawn and back pretty late at night, I felt ok making the walk – as in safe enough not as in being ok with this ridiculous situation.

"Denver Airport"

5
12/10/2017

Check in was quick and easy the staff was very helpful. When I asked where I could print out my boarding pass they offered to do it right then at check in. room was top quality, clean and spacious. very close to the car rental return and gas to fill up before the rental return.

"Disgusting shower!"

3
11/10/2017

Room was an upgrade but certainly not worth it. Shower walls were dirty and streaked, mildew in corners and around soap dish, and long black hairs on wall. Evening clerk did not write it down but morning clerk did.

"Great place to stay before a flight out of Denver"

5
11/10/2017

Comfortable bed, friendly, helpful staff, clean rooms. On-site extended parking available and shuttle to airport. Price is very good. Would definitely stay here again. Breakfast available; however, as we left at 3:00 am, no breakfast. However, there were "to go" bags for us to take with us . . . fruit, granola bars, etc. Nice touch. Also there was fresh coffee. Very accommodating for travelers.

"Great airport pick up"

4
11/10/2017

We waited no more than 5 minutes at the airport before the driver came up and asked us where we were staying and took us to the van. The location was just what we needed. The front desk person told me about enterprise leasing so we didn't have to rent a car at the airport.

"Great place to stay."

5
11/10/2017

Great place to stay and hotel clerk who checked us in went out of her way to accommodate us and was very efficient. I did not have boarding passes and she quickly printed them from my Air confirmation number. We were able to park our car for 5 days while we were gone and got a ride to the air port and back. Would stay again,when we fly out of DIA.

"Very good staff poor property"

3
05/10/2017

The staff were helpful, friendly, and responsive. The hotel itself, not so much. The corridors were uncomfortably warm. The bed was the least comfortable hotel bed that I have been in, perhaps ever. The pillows felt like wood blocks. The climate controls in the room were difficult to set. I have stayed at several hotels near DIA; this was far from the cheapest, but definitely the pleasant.

"Less than expected"

2
04/10/2017

After many pleasant and rewarding recent stays at Best Western hotels by my wife and child, our stay at this hotel was a totally underwhelming experience. The hotel is convenient to the airport and inexpensive. Our room, though, was dirty and the furniture heavily used and damaged. The check-in clerk's efforts were perfuntory, although the check-out clerk was significantly friendlier and helpful.

"Perfect location, budget friendly"

4
04/10/2017

This is a great location for an early morning flight. We had a rental car so we didn't need the shuttle, but they had shuttle services to the airport frequently. People were very friendly and even found us a room early when we arrived ahead of schedule. Rooms were updated nicely and the place was very clean.

"Clean the bathroom"

2
02/10/2017

Front desk personal was very accommodating and friendly but my bathroom had big black hairs stuck to the floor and hair in the corner of the bathroom behind the door. I found pieces of rubbish along the wall by the desk in the room. It appeared to me that the room hadn't been vacuumed in quite sometime or house cleaning never cleans under or around furniture.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello matthewdW6637NM, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Easy Departure"

5
01/10/2017

It's nice to have a convenient spot near the airport to relax prior to an early morning flight, knowing our car has a safe "resting place" while we're away. Best Western Plus has become our go to chain.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello co_jbusher, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Comfort"

5
28/09/2017

Just the place to relax before getting on the plane to head home. Bed very comfortable, room was spacious, hot tub had no jets, breakfast food plentiful. Would have liked Hot Oatmeal not instant. Close to Village Inn Restaurant for good variety of food and the best pies around!

"Great Value"

5
27/09/2017

Best Western was selected due to positive review on shuttle service. Lived up to its reputation with great service for me. Room was clean, looked good, nice amenities,and served me well. I would highly recommend this Best Western property. Good value with a very reasonable price for the accommodations.

"Convenient to airport"

5
27/09/2017

The breakfast was wonderful with scrambled eggs that were not overcooked and seasoned well. A good variety with waffles, bacon, fruit, cereal, juices. Just wish the thermostat wasn't set at 78 degrees, making it quite warm in breakfast area.

"Super Park and Fly option for DIA"

5
26/09/2017

We always stay here before early morning flights and after late returning flights to beat traffic and drowsiness! You can park up to 14 days for not much more than the price of the room - excellent value. Shuttles have always been available and punctual - very friendly drivers too! Breakfast is good - if you don't have to leave too early and miss it!

"Good place to stay for airport"

4
26/09/2017

the location and service to the airport was good. Although this hotel does not have a full restaurant, we were able to walk to the Holiday Inn Express to eat, very convenient and good food. We used the hotel van service to return out rental car and go to the airport. WE were very satisfied with the convenience and service.

"Best hotel experience of the whole week. Best staff, comfort, clean, most helpful advise for traveling."

5
20/09/2017

Stopped for the last night of the 7 day trip. They were able to give me all the extra help to return my rented car, shuttle me back to the hotel, book me and my group for the morning shuttle to the terminal, and give me the best night's sleep that I had on the whole trip. Staff is great..!!!!

"Good quality, near the airport"

5
20/09/2017

My wife and I stayed here the night before we left for a flight home from Denver International. The room was a mini-suite at a very good rate. All Best Western staff were friendly and helpful. Close to airport auto return lots.

"R"

2
18/09/2017

The room had an offensive odor. The furniture and carpet were old and dated. The room lighting was very poor and inadequate, the hair dryer was discovered hidden under an ironing board in the closet. The tub had no skid protection and it was very slippery to stand on.

"A good deal if booked in advance."

4
14/09/2017

We got this hotel at $74 per night for two nights by booking as soon as we knew our flight plan. We stayed in thenearby Airport La Quinta four tears ago which was a superior hote, but significantly more expensive. The rooms at this Best Western were good enough though for the price paid. Breakfast was reasonably varied with bacon provided on the second day. I noticed in a number of hotels this summer that bacon is uncommon and if a hot breakfast is provided it is often just eggs or perhaps those pretend sausages as was the case on the first day. It is possible to walk (about 30 mins) to the nearest train stattion into Downtown which is more convenient than waiting for the free shuttle that the hotel provides in conjunction with others in the area. With that in mind it should be noted that booking in advance is essential as it does pick up from several places and for both our journeys (after the flight arrived and to get the hire car) people were left behind as the shuttle was full.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Dirty Hotel And Needs Repair "

1
12/09/2017

The best western plus at Denver international airport was very disappointing. I will start off with the hotel room itself. The room is tiring and I need of renovation. We had a suite room with jacuzzi and there was no working water for the jacuzzi. Luckily the hotel staff moved us to another room with a working jacuzzi but it wasn't the greatest. The breakfast area was very un organized and very cramped. They had tables up to close to the buffet line which made it very difficult to maneuver thru the line without trampling over top of someone. As for the pool area it was very nasty. The pool good use a very good cleaning. The water literally had no chlorine or shock treatment and it was like swimming in somebody's dirty bath water. You could actually see dirt sitting at the bottom of the pool. Hot tub next to the pool did not work. Overall very disappointed and I will not be staying at this hotel again, not worth the money you pay

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Justin B, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Nice hotel!"

4
12/09/2017

Everything was nice, but the refrigerator in our room was ancient and barely worked and definitely needed replacing. Other than that is sas really nice and clean. It was a little hot in the lobby area which made it a little uncomfortable.

"Great place to stay when flying in or out of DIA"

5
11/09/2017

We will stay at this hotel when flying in/out of DIA. It's clean, comfortable, great shuttle service and breakfast items sure to please most all. Really like having food items to purchase if we're to weary to go out and eat.

"Denver Overnight"

5
11/09/2017

A fine hotel and great breakfast. Didn't use all of the amenities but everything looked new and nice. Friendly and helpful staff. I'd stay again if I were flying into Denver. Central Denver is bit far if town activities are in a traveler's plans,

"Conveniently close to airport when arriving late"

3
06/09/2017

Conveniently close to the airport. The breakfast was. But we missed a restaurant and the recommended one at Holiday Inn was not so good. The coffee machine was nice to have. Upgraded to a big room but it was a bit dated.

"Comfortable rooms and beds"

5
05/09/2017

I stay at Best Western hotels when they are available. I enjoy a comfortable bed and pillows. This hotel had both. The rooms were comfortable and clean. The staff was helpful. The lobby and breakfast areas were clean and comfortable. The breakfast was typical fare.

"Best stay at Denver Airport"

5
05/09/2017

Excellent stay at Best Western Plus Denver Airport. Quiet, good location. considering the miles distances to hotels, restaurants and car rental locations around Denver airport. Would have loved a longer stay, but had to catch an early flight.

"Clean and friendly, very helpful personnel"

4
03/09/2017

Hotel staff and cleanliness of this Best Western more than compensate for slightly aged hotel. Breakfast selection was typical of the majority of hotels in this category. Van service to and from hotel was efficient. Would not hesitate to recommend to others or to stay again.

"Last night's in town"

4
02/09/2017

Great staff, clean, helpful. Easy to find, shuttle bus to airport. Typical hotel with good morning breakfast but, this large hotel has a very small parking lot we had to park in the neighboring hotels lot and walk to our hotel. Also a hotel of this size needs a larger place for its guess to eat. People were getting their food and had no place to sit down and eat. Very bad planning on both points.

"Needs some TLC"

3
30/08/2017

I was disappointed. I have always had good things to say about Best Western, but not this time. There were stains on the bedspread, just little, like something may have splattered, but they should have been washed. If its a permanent stain, they should not be used. There was also dust on the floor around the baseboards. A chair was sitting by the elevator, not sure why, but it had a large ink? stain on a corner of the seat. We were on a long vacation, stayed in a total of 11 hotels. This is the only one I have written a bad review for.

"Works if you are stuck at DEN"

3
27/08/2017

Hotel is sufficient for an airport hotel but is not very luxurious. Being stuck here on our way back to Europe due to weather rerouting it was a fine place to stay. We would stay again if we needed a last minute place near the airport.

"Not so good...."

2
26/08/2017

Upon our check in, I looked over to the pool area and a workman was lying on the deck with a big wrench in the water. I asked if the spa area was working and I was told yes. The breakfast area was awfully small. People on top of people and the rush had already ended by that time 09:00. Food was standard at best. Our king room was small and the older style with the sink outside the tub/shower area. We did not find the bed very comfortable. It was an old room but clean. We had rode in from Oklahoma and I needed a hot tub for my sore back. Went to the spa area and the hot tub was cold and not working!!! I was upset. I went to the front desk and the girl working said well I can't fix it!! I asked for a little compensation for the inconvenience and she said well go next door to the Holiday Inn, we own that property too. I went out the door by our room, which was beside the dumpster. I crossed the street went up a hill, my flip flops got stuck in the mud. By now it was dark. I had a wonderful hot tub at the Holiday inn and went back to our hotel. Very disappointed to say the least. Not sure how they ever got a plus from BW. maybe connections?? Next time this property and the Holiday Inn airport are off my list. Not because the HI wasn't good. It's the principle. If they can run 1, how do they run 3. We're headed to the canyon lands BW in Moab. Can't wait, it lives up to the plus.

"Efficient hotel near the airport"

3
25/08/2017

OK bedrooms, OK pool. The hotel is in area with hotels, hotels and hotels. And there were two diners and a "denver pharmacy" around the corner. The breakfast was nice and efficient. The only minus is the amount of waste you produce with cardboard cups, plates and plastic cutlery.

"Good Access to Airport and I-70"

5
24/08/2017

We chose to stay at the Best Western near the airport for it's convenience to downtown (an evening game at Coors Field) to I-70 (a day trip into the mountains) and the airport (a very early flight). The hotel is under going renovations but that never interfered with our stay. The room and breakfast met normal Best Western standards.

"great place for an overnight"

5
21/08/2017

The shuttle is right outside the baggage claim, the rooms are very comfy and check in people were very pleasant. It's a ways from town but I was just overnight between flights and it worked fine for me. The breakfast was a nicer than the usual motel fare.

"They go the extra mile!"

5
20/08/2017

From check in to check out the staff and accommodations were excellent. Comfortable, clean and caring. We would book with Best Western again. Close to airport, walking distance to restaurants and quiet.

"Convenient to airport"

3
17/08/2017

Great place to stay one night. We had a 6 a.m. flight the next day and they booked their shuttle at 4 a.m. to get us to the airport (8 miles/15 minutes away). Worked out great. Driver was friendly and helpful. Restaurant next to the hotel made dinner with the kids easy. Room was spacious for our family of 5, and clean. One negative comment - the bathtub/shower was old and dirty. There was black mildew in different places and the walls and floor were dirty. My son refused to shower in it (he's 7) because it was so dirty. The bathroom as a whole definitely could use remodeling, as the rest of the room was very nice. The beds were great! The pool was nice but not very warm. Staff was super friendly and very helpful. I only gave a 3 rating because of the bathroom. Otherwise I would give it a 4. Good value for the price.

"Convenient location to airport."

5
16/08/2017

A great place to stay if you are looking for a location close to the airport. We stayed here both upon arrival and the night before departure. They have a decent breakfast and shuttle service if you need it.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Clean, friendly and helpful"

4
15/08/2017

The hotel was clean and inviting. The staff were very helpful especially after a long flight. We stayed there the first and last night of out a 10 day trip. Free bus transfer to airport took only 10 mins so very suitable. One recommendation would be to request a bed with your mattress choice. Room 208 has nice hard mattress however, 231 is very soft which my fellow traveler couldn't sleep on. Breakfast was very good with a large selection of food. There was a very nice lady ensuring all the food was available. However there was limited number of tables which had some people sitting in the lobby with plates on their knees on our return stay. The choice would be to bring food up to room or time your breakfast early.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello DubNikki2013, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"First night"

3
14/08/2017

first night of our June road trip and having arrived at Denver airport this was a great location for that first stop. we did struggle to find it at first as the hotel is set back from the main road and is amongst several chain hotels. checked in all OK and our room 221 was large, with Jacuzzi bath in the middle of the room. Comfy beds and absolutely fine for one night. we did realise in the night however that as we were very close to the lift it was quite noisy - however with our flying we did sleep pretty well although we were out and on the road by 7am. Breakfast was surprisingly good with a broad selection of items and pretty decent coffee considering it was from a machine. a decent stop over.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello TGBWorcestershire, thank you for reviewing our hotel! I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. Thank you again and we look forward to welcoming you the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Denver International Best Western"

5
13/08/2017

Great hotel for those going to the airport. The shuttle service is prompt and comfortable. It's only about fifteen minutes from the airport. The rooms and staff are great. Compared to what the other surrounding hotel are charging, The Best Western gives the best value for you dollar.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello RubenCanchola, thank you for reviewing our hotel! I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. Thank you again and we look forward to welcoming you the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Very nice for a quick night stay close to the airport."

4
08/08/2017

This hotel isn't fancy, but it was close to the airport for a quick nights stay before continuing on our trip the next day. The breakfast was adequate with the usual waffles, bagels, eggs and sausage.

"Nice stay, but beware extra charges"

4
06/08/2017

We stayed here because we had an early flight and didn't want to drive into Denver early in the morning. We used the Park-and-Fly option, which worked out well for us. The room was comfortable and all was well, but the hotel charged $25 "for amenities" which they said did not go through, but my friend's credit card said it did. The woman working at the desk was helpful and polite, but she was limited in what she could do. He's going to have a rough time sorting this out.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Foreversummer4, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Very ood place to climatize to altitude"

4
06/08/2017

Very close (a shuttle away) to the airport. Also, if you're renting a car, it's pretty close to the car rentals too. Lots of hotel along Tower Road and restaurants. The Tower Tap and Grill is right across the street for good food and drinks. The hotel is clean and friendly. Free WiFi and a large room fridge. No safe though. The rooms are spacious and they even fit in a sofa for added comfort. The only knock would be the size of the pillows, they are small, square sofa cushion size but fairly thick. You get 4 of them on a King Bed. They don't have anything bigger, we asked. There's also a small indoor pool and hot tub, unfortunately we didn't get a chance to use them. The morning breakfast nook is very cozy and well stocked. Waffle mix to make your own waffle if you want to. There's also bagels, English muffins, bread, cereal, hardboiled eggs, scrambled eggs, bacon, yogurt, fruit, juice, coffee, tea, etc. Very convenient and good place to start your CO vacay. Avoid Rm 133 if you can, the view is the dumpster in the parking lot.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello PHLee7ca, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"GREAT HOTEL for Early Flights"

5
04/08/2017

Stayed here on the last night of our vacation - had to fly out very early the next morning. Actually has coin-operated laundry so we went home with clean clothes! Very nice hotel - bathroom was a little outdated but clean.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"A great place to stay near DIA"

5
02/08/2017

What I like about staying at a Best Western is the consistency from one hotel to the other. I know what I'm going to get from checking to check out. This hotel did not disappoint and the free shuttle to airport was an added bonus.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Pamela B, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Review of Best Western on Tower Road in CO"

5
01/08/2017

The staff at the desk and breakfast area were very polite and helpful. The room and bathroom were very clean. Our wake-up call was on time. The hot breakfast items were very good and plentiful. Check out was quick and easy.

"SNACK BAGS"

5
31/07/2017

Checked out at 3:00 am for 5:00am flight Best Western had" To Go Bags" for us for the airport!!! Very nice, clean and comfortable room. In our room was a bag with a bottle of water and a snack. The Check In and Check Out was very easy.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello MarySU9005YV, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Not the best Best Western"

3
31/07/2017

Experienced a number of problems which were not usual. No tissues in room, really small room, elevator button for my floor broken and loose wires in elevator. All in all, this hotel needs some maintenance and staff training

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Robert R, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Avoid Room 221 (and 321?)"

2
27/07/2017

This is more a commentary on a specific room, #221 (and probably #321) and not on the whole inn. Overall, the inn seems about what you would expect for a near-airport-spend-one-night-and-leave place. We were put in room 221, for some reason a handicap room (which we did not request). The room was right next to the elevator shaft, and every time someone used the elevator we heard the grinding sound as it went by. It was tolerable in the late evening but then started up at 3:30 am and hit a crescendo from 5:00 am to 6:30. Along with the elevator, the shaft seems to also serve as a water main, so when the elevator was not running we had the rush of water as people flushed toilets. The window ac did help drown out some of the noise, but it also turned off and on through the night. Needless to say, it was not a good night for sleeping. I am sure we could have changed rooms, but after a 7-hour flight from Iceland, unpacking, and getting ready for bed we thought we could live with it. Nope. Based on just the room alone, I would give a one star rating.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Debbie A, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Good place to stay one night"

3
25/07/2017

A very correct place to spend one night when you have been flying for more than twenty hours. Unfortunatly, breakfast is included just until 9 in the morning, which is very early for the travellers who had arrived the nigth before

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Imma B, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and that our proximity to the Denver Airport was convenient for your travel needs. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager

"Best Wester Plus"

5
25/07/2017

It was a great stay, I am very please to have stayed at Best Western. The Hotel staff was very informative and very helpful to all my need and questions. Love the fact that It has a pool that my kids can enjoy and have fun

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello oneliar2017, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and that our distinguished front desk personnel was a highlight or your experience. I will certainly share your feedback with them as it is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager

"Worse than expected"

2
25/07/2017

Had to wait about 7 minutes at front desk before attendant arrived to take care of 3 arriving customers waiting for attendant to show up. Attendant stated had been trying to find luggage carts upstairs in the hotel. Email sent to Best Western: "We only stayed in the room a couple of hours though we had planned to spend the night. Called front desk. Couldn't get anyone to fix the air conditioning and the room was too hot! AC unit was only blowing out small amount of minimally cool air. The refrigerator had mold in it and I cleaned out a good portion of the mold. There was no knob on the dial to control the temperature of the refirgerator and I think it was too warm -- the freezer area was watery, not icey. My son washed some stains off the shower floor when he showered and thought the shower area or curtain smelled musty. After a couple of hours of sweating, we felt we could not stay there any longer, made other arrangements and departed. Unlikely to stay at this Best Western Plus ever again. Have enjoyed staying at others."

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello DavidMD69, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager

"Very Comforting"

5
24/07/2017

A very clean and organized hotel. The staff was very friendly and it was helpful to know there was a shuttle to the airport every 30 minutes. The rooms had lots of space and were very comfortable. Definitely would stay there again.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Yvette C, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and that our staff was friendly and accommodating to your travel need. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager

"Good convenient stay"

5
19/07/2017

Needed a place for 5 to stay close to the airport for a Colorado trip. Booked about 6 months in advance (cancelable rate) and paid around $100 for the room. Well worth it. Arrived at DIA and called for the shuttle. Told it came at 15 and 45 after. We missed the 15 after, and we were in the wrong spot for the 45 after. I knew I needed door 512, didn't realize there was an east and west side. Once I looked at a DIA map I realized what we did. Shuttle dropped off at a few other hotels in the area. Heather at check in was very friendly. Unfortunately we were assigned a room that was yet to be cleaned. We went back down and they held our luggage and directed us to the Tower Bar and Grille (10% discount when staying at BW) which was close since we didn't have transportation yet (picking up rental later that evening). It was good and reasonably priced for being a hotel restaurant by the airport. Room was ready when we came back. The room was clean with plenty of space. A sleeper sofa, and two beds. Fridge and microwave. Free breakfast in the morning was really good. Meat, eggs, waffles, and the standard breakfast foods. Had chocolate chips and different toppings, including chocolate syrup and whipped cream, for the waffles. The indoor pool area was nice, but warm. Hot tub and decent size pool. Patio off the pool area that was nice. Parking lot was quite full. We got a spot, but noticed some cars parked on the street behind the next morning. If you have a car there is quite a bit in the area. Even if not there are a few restaurants within walking distance. We ended up going to dominos later, and in the morning stopped at the grocery store a couple miles away to stock up on things for our trip. We enjoyed our stay and would surely come back if we were in the area. If you know when you'll be traveling, book early for an even better rate!

"Disappointing"

3
18/07/2017

We've stayed at BW's before and they were better than this. Would not stay here again. Rooms should be assumed non-smoking unless specified. Ick. A/C not working properly. Just overall disappointed. I know it's a cheaper hotel but that should equate to gross.

"This is a great hotel with an extremely useful shuttle to the airport."

5
17/07/2017

The shuttle drivers were especially courteous and helpful with bags and directions. The breakfast was delicious. The hotel staff were helpful and very polite. I absolutely will stay there again. Good price for great service. Value for money.

"Excellent Staff, Large Rooms"

5
13/07/2017

The front desk staff was outstanding on check-in on the afternoon of July 11th, but not very friendly when checking out at 6:00 AM on July 12th. The room was quite large, the beds were comfortable, and the A/C worked very well on a hot day. The airport shuttle left on time. Note that the sink is in the room rather than in the bathroom. My only complaint is that some inconsiderate person in another room was smoking, and the smoke permeated into the hallway and into our room. After I complained to the front desk, it did not recur.

"Clean hotel"

5
12/07/2017

We stopped here on our way to Colorado Springs. This hotel was great. Clean rooms and the staff was excellent. Check in was quick and the staff called to make sure that our room was in perfect condition and if we needed anything. They suggested a restaurant close by within walking distance of the hotel and it was great.

"Top Rate"

5
12/07/2017

Computer was down at check in, but the desk people were outstanding in taking care of us. Even ran up to the third floor and got us ice. Very helpful with extra towels and a roll away bed that we hadn't reserved. Excellent place to stay. We have stayed here several times and each time was enjoyable.

"Great place to stay"

5
12/07/2017

This was a great hotel experience. Used the pool and hot tub, soft towels, great smelling room, comfy bed. Would stay there again! Breakfast was great as well! Great location if you are using the airport or if you don't mind driving. Happy staff which is the energy that passed on to me as the client. Thank you for a great nights sleep and great place which we will return to!

"Not a very good choice."

3
11/07/2017

Our TV didn't work; they definitely need new beds - bed sunk into middle so that we neither one could stay out of the "ditch". Not a good night's sleep needless to say. Also, the reason we booked here was the shuttle to the airport. Upon check in we find that the "shuttle is full so not available". Staff gave us local taxi phone numbers to make our own way to airport - taxi costs us $25.00.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello gl0riakw, thank you for reviewing our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Best Western, Denver, CO Int'l Airport"

4
06/07/2017

This is a good hotel near the airport. The staff were friendly and helpful. We found it to be clean, the beds were fine and we had no complaints. I found the eggs to be much better than what we find at similar hotel breakfast bars. I would return if I need a hotel room near the Denver airport again.

"Clean, quiet, convenient"

4
05/07/2017

Had a very pleasant experience at this hotel, near he airport, quiet room with all the amenities needed. Mahalos for the great stay. Parking available, internet was very good, hotel staff friendly. Will definnately stay again.

"Good spot for overnight stay close to the airport"

4
05/07/2017

We stayed at the hotel one night shorten our trip from the Colorado mountains to Independence Missouri. Our son and his wife were flying in from Oregon to the Denver airport and the free shuttle got them to the hotel quickly and efficiently. That was greatly appreciated given that their flight had been delayed in takeoff and they arrived in the wee hours of the morning. Room and breakfast area were very clean and well maintained. Breakfast selection was good and kept fresh for the late risers. All in all a good experience.

"Be wary..."

3
03/07/2017

I booked through a third party and when arrived at the hotel they required to see a bank card (even though I was paying by cash). They charge a holding fee. After showing my bank card, my account was hacked. Bed was comfy, but the Jacuzzi in our room didn't work.

"You can do better"

3
03/07/2017

We paid a lot for this hotel and we were expecting a great value for the price, but unfortunately, it did not live up to expectations. The room was clean, but the bathroom had products that weren't ideal. The little 'goodie bag' they gave us (since we couldn't have breakfast due to when we had to catch our flight) was an orange (not easy to eat quickly), a bottle of water, and a small fruit bar. A nice thought, but not practical at all. Just felt a little ripped off.

"Nice, comfortable room and good service."

4
29/06/2017

The person behind the counter at arrival was very helpful and courteous. The room was comfortable and well laid out. The shuttle service to the airport was helpful and on schedule. The hotel also offers long term parking (on sight) and was very convenient.

"Very pleasant stay"

5
28/06/2017

Stayed here for 2 nights. Hotel was very clean. Recently painted, as the smell of fresh paint was still in the air. Comfortable and roomy enough. The staff was great and very helpful with suggestions of where to eat. Even went as far as to pull up a menu of what I could eat (shellfish allergy) as my group wanted to go to Joe's Crab Shack. I'd stay there again.

"Great Stay"

5
28/06/2017

Clean, attractive and the staff was very friendly. Breakfast was very good, and they had the strong coffee that I love. Rooms were very comfortable and competitive in the Denver market. Staff very helpful with connecting us with shuttle services to the airport.

"Clean inside and usually helpful staff."

4
27/06/2017

Very nice hotel and convenient to Denver airport. Staff not always available at reception desk for assistance; you have to call out to them for help. Also, be very careful with your reservations. If you add another night for a reservation, make sure they also keep your original night reservation. I added a night, and they canceled my night before my flight and told me it was there. I lucked out that they had a room. Trash was overflowing in the morning in the trash receptacle outside the front door.

"Perfect 1 night stay"

5
26/06/2017

Staff was friendly and helpful. Airport shuttle ran on time and the drivers were friendly and efficient. Room was clean. We did not stay for breakfast, but it was being set out on time. We only stayed one night, but I wouldn't hesitate to stay here again. The rooms were a bit more expensive than what we usually pay, but seemed about right compared to the surrounding hotel prices.

"Amazing"

5
22/06/2017

Love it! Rooms nice and clean. Friendly staff. Buffett breakfast with many delicious options! Nice and quiet and very fast checkout they left your receipt under the door. and you just told them upfront and you where all checked out ready to go on your day

"Don't use the fold - out couch bed!"

2
19/06/2017

The fold-out couch bed was terribly uncomfortable! It was difficult to get any sleep and I felt every spring as it dug into me. Also, the restroom by the pool had several problems. The men's was out of order, the women's had no light the first day, and the second day the women's had a door where the lock did not work. My daughter and I both had men walk in on us while we were using the restroom. However, the receptionists were all wonderful.

"Nice place away from the hustle and bustle."

4
19/06/2017

Nice motel about 7 miles from DEN airport. Easy access to the interstate and about 15 minutes from downtown....with no traffic. Lots of construction going on in motel but didn't hear any noise out of the ordinary. Very friendly staff at the front desk when we checked in and out.

"Excellent location for one night stay near the airport."

5
19/06/2017

We stayed one night at the start and end of our recent holiday. On both occasions we were met by friendly, efficient staff. The rooms were spacious and very well equipped and the breakfast really quite good with cereals, bacon, scrambled and hard boiled eggs etc. The hotel is out of town and the setting quite pleasant with big open green spaces and even a marshy area and pool for those interested in birdwatching. There is an efficient free shuttle service to the airport. We would certainly stay here again.

"best western Denver airport"

3
19/06/2017

room was very pleasant appreciated that in addition to the fitness center that the swimming pool and hot tub were open 24 hours a day. grab and go breakfast was a much utilized amenity. Breakfast area needs to be reorganized. seating was congested and it made it hard for people to get around. a generous size refrigerator and freezer were useful to us as we are traveling cross country

"It's fine"

3
15/06/2017

I've stayed here a few times when flying out of DIA. There's nothing wrong with the place that I've ever found except...there is no reason to pay as much as you do for as old as this hotel is. It's not too run down but it just has that 1980s feel to it. It is convenient for the it's location just overpriced.

"Disappointing at best"

2
15/06/2017

The hotel was dirty, our room smelled stale, the dining room was chaotic, they were out of plates by midway through their breakfast period and were running low on bowls, the staff did not resupply food regularly and trash was overflowing

"Colorado DIA stay"

5
15/06/2017

We stayed to be close to the airport and had to leave very early. They had a to go bag for us to have something to eat, was ready for us as we left. They were very nice, anticipating what we needed and were extremely helpful. The only problem was the place is a little hard to find as is behind some other hotels. It is very nice however.

"Great hotel!"

5
13/06/2017

My family and I stayed here before flying out of Denver early the next morning. We had a great stay at the hotel! We really liked the free internet and printer access. It was very beneficial for us to check-in on our flight. This hotel has a 24 hour pool and an elevator to help you easily navigate all of the floors. The staff that we talked to was very friendly. Our room was very clean and comfortable. We would return if we were in the area and we highly recommend this hotel to others!

"Great place with great rates! "

5
12/06/2017

My husband and I stayed here for the night on our way back home from Montana. They have very nice , newly remodeled rooms, very comfy beds and very clean. The lady running the front desk was very polite and friendly. They offered a very nice spread for breakfast and it was located just off the highway. We will stay here again when in the area.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Sarah D, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. It is the feedback we receive from you that enables us to strive for excellence in every aspect of the guest experience. We hope you will come back and see us again soon. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Rachel Barrows Assistant General Manager

"Above average for a BW"

4
08/06/2017

Staff was very nice, kind and courteous, even when busy. Room was about average for a BW. The bottom of the bathtub was very worn and slippery but the staff quickly found a rubber bath mat to solve the problem. The beds were nice. The bath towels were getting a little ragged along the edges.

"Great airport hotel"

5
07/06/2017

We spent one night before our departure from Denver. It's a great airport location and shuttle service. Nice property. Friendly employees. Hot breakfast. We would stay here again when we visit Denver.

"Great as always"

5
06/06/2017

Always a pleasure to stay here before we leave on early flights. very professional staff clean room and good value. We use the park and fly option all the time. With the free shuttles to the airport its just one less thing to worry about when we travel.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and that you are one of our frequent guests. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Denver airport convenient stay"

5
06/06/2017

This Best Western is about a 10-15 ride by shuttle from the Denver airport, which comes every 1/2 hour. Very pleasant staff and a good breakfast makes this a good place to stay. We have been there several times.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello lakritz_13, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and that our proximity and shuttle service was convenient for your travel needs. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Excellent stay!"

5
05/06/2017

We stayed at this Best Western for our last night in Colorado after touring Utah and Colorado's National parks! It was a very welcoming and comfortable hotel! Everything was clean and well cared for. Very convenient to our rental car return and shuttle to the airport. Ruby at the front desk was very caring, helpful and informative and made us feel welcome right from the start! Breakfast was everything anyone could ever want and fresh! Quiet and slept well! They even up -graded us to a suite which was great for our last night of our trip!

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay at our hotel and you found our staff very friendly and accommodating. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Great value and exceptional room quality"

5
01/06/2017

Best Western Plus at DIA was a great place to stay prior to our flight home at 8:06am the next morning plus the shuttle was perfect - taking us to the airport in plenty of time. Missed the full breakfast but got to enjoy the toast and coffee, juice and yogurt at least. Nice people and very close location to restaurants make this a perfect spot!

"Great place to stay"

5
01/06/2017

If you need a hotel near the Denver airport you can't beat this one. Clean, quiet and the rooms are very nice. Employees helpful and eating places near. Large pool if you're interested with a spa and an exercise room. Computers near lobby if you need to print boarding passes and room wifi works well.

"Clean, friendly, beautiful room"

5
31/05/2017

Near the airport with a shuttle. Courteous front sesk staff. A grab-n-go complimentary breakfast when we left at 4/30am for the airport! Nice amenities! I will always use this hotel when flying to and from DEN.

"Unhappy Stay"

2
30/05/2017

Bad experiences with our stay, had to move to three different rooms in three days. You can check with hotel management, they can tell you all the details about the stolen pillow and the bad rooms and the incorrect final bill.

"Not clean, very poor lighting"

1
28/05/2017

We found this hotel to have rooms that were hastily cleaned and had a mildew smell. The lighting in the rooms also was extremely poor, making it difficult to put make-up on in the morning. There was no blow dryer on the bathroom wall. It had been pulled off and not replaced.

"Quick stay but a good one"

5
25/05/2017

Excellent accommodations. Arrived during a snowy day. Left early for a flight the next morning. They had a "to go" bag for breakfast. Very clean hotel. You have to look a little for it since it's behind a tall hotel.

"great place to stay"

5
25/05/2017

I needed a hotel near the airport for an early flight back home. Great staff, great room and good shuttle service to airport. I will definatley stay here again for sure when I return to the Denver area in a couple of months. I would recommend this property to other travelers.

"Old fashioned and basic but good value"

4
24/05/2017

The staff were helpful and friendly, and the room clean, but the place really could do with some updating. The furniture and lighting is very dowdy, and needs brightening. It would be good to see some pictures of Colorado on the walls rather than the dull abstracts on show. Breakfast was poor with some lurid cereals and little fruit. There was noise in the room which was coming from either a pool pump or air con.

"Pleasant Stay!"

5
23/05/2017

Stayed one night at Best Western Plus at the Denver Airport in a suite. It was very convenient in that they provided a shuttle every 30 minutes (on the 15 and 45 minutes of each hour) from the airport. The staff was extremely friendly and helpful. The breakfast bar had a good variety - carbs, eggs, sausage, hot and cold cereal, fruit, and juices. The cost for the suite was very reasonable and we would definitely stay here again!

"May 2017"

5
23/05/2017

Awesome beds. Fantastic staff. Close to the airport. Only problem is that the signage for the hotel is non-existent. The hotel sits back from the main road and their sign is way too small to see. I had to call for directions. But do NOT let that hold you back from staying at this hotel. Well worth the money.

"Clean, Pleasant"

4
18/05/2017

Nice facility. Our suite was spacious and clean. We arrived late the previous evening and things were so quiet, the early-risers the following morning didn't awaken us. Great breakfast offerings and pleasant staff.

"Okay for one night"

3
17/05/2017

Rooms are not well designed. Heater fan is very loud. Curtains billow because the heater blows air up in the curtains. Sink is in the sleeping area, not bathroom. Water controls in the shower are backwards.

"Close to airport"

5
17/05/2017

Great hotel if you are traveling by air and need a place to stay. Close to the airport. Good clean facility and the early morning breakfast is good. There are only a couple of restaurants in the immediate vicinity. So walking to dine is limited.

"Very poor parking around hotel."

5
17/05/2017

Parking and car towing are present. No parking spaces available.Lighting in parking is next to non. Security of parking is first come first serve. Curb parking on side streets only. There are only 2 Handicap spaces! Breakfast is little if any change.

"Leisure trip"

5
16/05/2017

Very friendly front desk staff. Very helpful. Room was very clean. The breakfast was great and the small dining room was very clean and well kept. I was in a room on the l bottom floor but never heard any of my neighboring guests,

"Reliable, standard airport hotel at a good price"

3
11/05/2017

Stayed just one night. Hard to find, hidden off main road with no road sign. That was not helpful after arriving at night, tired following a long international flight. Room Ok, breakfast Ok, swimming pool a bonus. Parking no problem. Price pretty good for an airport hotel. Would probably stay again now I know where it is.

"tower road DIA mainstay"

3
10/05/2017

average or less airport hotel... great staff, shuttle and cleanliness. fine for an in and out airport hotel. it is a best western. I think they are truly trying to "up their Game" parking is $7 a day. look around find a better deal. these people do not give a darn about loyalty. it is just another same as the rest chain MOTEL. not hotel.....MOTEL... most on tower road are the same doesn't matter which chain you choose they are all the same....shop around.

"Nice Room, Convenient to Airport, Difficult to Work With"

3
08/05/2017

Upon booking, I called the front desk at the hotel to inquire about their parking policy, and was told that we could park there free for 2 nights, and the rest of the time would be charged per day. Six months later when we were up and ready to head to the airport at 3:30 AM, I was told that the hotel's parking policy had changed and that we would need to find somewhere else to park for the week, as it wasn't prepaid at the time of booking! The front desk staff is not well informed, and not easy to work with!

"Reasonable, but not the cleanest"

3
08/05/2017

This hotel has very friendly staff and is up-to-date. The breakfast is very nice, with waffles, pancakes, eggs, sausage, cereal, bagels, yogurt and fruit. My complaint is that my room wasn't cleaned with care. We stayed one night. When we arrived, we were exhausted and went right to sleep. Once I woke up, I found pieces of bacon in my bed....which I definitely didn't put there. The floor had clearly not been vacuumed, and as I walked around I kept getting crumbs and bits stuck to my feet. If it's your only option, it's definitely doable. But I might suggest giving another place a try.

"Horrible Experience"

1
06/05/2017

Call me: 608-518-1108 I don't think I should have to pay $1.00 for the 4 days I stayed. I went into great detail when I checked out. All I was offered was more rewards points. That was not helpful. I will be rethinking where I choose to stay!

"Best Western Denver Int Airport, Denver, CO"

5
03/05/2017

Very nice and staff. CLEAN ROOM! COMFORTABLE ROOM! Good price. Nice and up to date facility. GREAT LOCATION! I have stayed at the La Quinta just up the street from this Best Western and have regretted both times. After staying at this location I will always use the Best Western DIA from this point forward.

"Oké "

4
02/05/2017

Ter a bundel just pick one based on price this one is oke a place to sleep. Clean yes service as you can expect for this price. We just use it for 1 night it is good close to the AirPort thats good. But not too close.

"Not up to the Normal BW Standards"

1
29/04/2017

We stayed here the night before our early morning flight due to an incoming snow storm. We had previously stayed at the Best Western Plus in Castle Rock, Colorado and had a wonderful experience. Because of that experience we chose this hotel because it was a good rate and close to the airport so that we wouldn't have to drive 40+ minutes in the snow. To start off, parking around the hotel is horrible. We were told while checking in that several hotels share the parking and to "just find a place" which ended up being pretty far away from the hotel so my poor husband had to walk through the cold and snow to get back to the hotel. The room is very dark, the only light switches close to the entrance door is to the bathroom and to the light over the vanity. You can't turn on the lights near the bed except manually and even with those on it is dark. The vanity is next the sleeping area outside the bathroom. When we went to take a shower there were no wash clothes in the bathroom but next to the sink in the sleeping area so my husband called out to check to see if I could locate wash clothes. I personally do not like this set up because when you have an early riser who likes to shave and needs light, the other person who may want to sleep can't due to the noise and light. The light over the sink needed new bulbs because it was very dark and hard to see to put on makeup. The bathroom had a vent in the ceiling but either did not work when the light was turned on or there was no switch that turned it on separately. A vent would certainly help with bathroom odors which other hotels we have stayed in all had vents to help eliminate odors. The toilet was the lowest toilet I have ever used. I recently had a knee replacement and had a hard time bending my knee enough to sit down, it also rocked so it needs to be screwed to the floor. There was mildew everywhere in the bathroom, around the baseboards and along the grout in the tub. It is something a little extra housecleaning would take care of, it was disgusting. Also the bathroom floors could stand to be cleaned better. We had a king bed with 4 pillows and none of the pillows were even the size of a standard pillow. They were so worn that the inside of the pillows were bumpy and felt like small balls, not comfortable at all. Considering it was 30 degrees outside our room was hot! We turned on the A/C but still had to sleep on top of the covers! I imagine most of the issue with circulating air was due to the heavy curtains flowing out over the A/C and trapping the cooler air behind them. The only way to prevent that would have not to close the curtains but then you have the lights in the parking lot streaming through the window. To top everything off, the electricity went off 3 separate times from about 11:00 pm to 11:30 pm. Each time it went off and came back on our phones would ding since we were charging them and the A/C would turn off and on. No clue what that was about but it woke both of us up. Breakfast was ok but because there were so many people we had to take it back to our room to eat because there was nowhere to sit. I would recommend checking out the other hotels in the area. I didn't expect all the issues that we had especially since we had just spent several days at the BW Plus in Castle Rock and it was beautiful - it was like staying at a Four Seasons and then a 1 star hotel!

"Great Vacation!"

5
25/04/2017

Best Western Plus in Denver was a great place to stay! The location was convenient (near the airport), they had free shuttle service, and the staff were extremely nice! My husband and I arrived early, and Abbie let us go ahead and check in! We would recommend this hotel to anyone staying in Denver!

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Nell C, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and that you found our hotel to be convenient to your travel needs and our staff to be friendly and accommodating. I will be sure to share your kind words with Abbie. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. We look forward to the opportunity to welcome you back the next time you're in Denver. Sincerely, Rachel Barrows Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn &

"Wasted my Rewards points"

1
25/04/2017

Where do I start, how about with check in since that started my stay. The front desk clerk was less than friendly, almost rude. In fact when I returned the luggage cart she was arguing with the shuttle driver over a personal matter. At breakfast the next morning the staff worker who was taking care of the food was also handling cleaning chemicals AND the food at the same time, how is that OK? This is a BW Plus, supposed to be a higher standard than a regular BW but it is the worst one I have stayed at. I am a regular at one that is 50 years old and staffed by a much friendlier staff and in much better shape.

BestDays_AGM, Manager at Best Western Plus Denver International Airport Inn & Suites, responded to this review
Hello Jason M, thank you for reviewing our hotel! I am disappointed to hear that you were unhappy with your experience with us. Without the feedback from you we wouldn't be able to address the errors that can unfortunately occur from day to day. We take every response seriously and I will be sharing your review with the appropriate personnel immediately. Thank you again and we look forward to the opportunity to provide you with a superior experience. Sincerely, Rachel Barrows Assistant General Manager

"Nice hotel"

3
23/04/2017

Nice hotel with good service. The rooms were comfy and clean. It would have been nice to know that the hot tub was down, because after a long day on the road it's something to look forward to. And you have to be prepared for noisy people at the morning hours. I was woken up around 5. Also while in the shower I hit my head off the bar! Nice for handicapped but not for those who can't see well! Otherwise a nice stay.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hello 913JulieP, thank you for reviewing our hotel! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to review our hotel. Sincerely, Rachel Barrows Assistant General Manager

"Good value"

5
23/04/2017

We were bumped from our fight in Denver and had to find a place to stay. We looked on the internet and chose Best Western because it had a 24 hour shuttle to the airport, and a buffet breakfast. Detailed directions on how to find the shuttle were given in an automated message. The shuttle was easy to find; the room was very spacious and comfortable and had both a fridge and a microwave.. The breakfast was fine though the eggs were a little runny and the juices were a little watered down. There was a waffle maker.and plenty of other choices. The desk clerk gave us free toothpaste samples when we asked. The shuttle was on time in the morning and took us to the airport within 10 minutes. The price came to about $124.00 Very good value.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hello Stella H, Thank you for your recent stay with the Best Western Plus DIA Hotel. It is the feedback from our guests that allow us to strive for excellence in every aspect of the hotel experience. I am delighted to hear that you had a pleasant overall experience at our hotel. We look forward to welcoming you to the hotel again soon! Sincerely, Rachel Barrows Assistant General Manager

"Best deal around!"

5
22/04/2017

The staff is friendly and the rooms are clean. Their breakfast is perfect,We came during a very busy time for the hotel and they still kept the hot food full and the dining area clean. We used public transportation it was convenient, they even have maps at the desk. We will be back

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hello Paxtynnsmom, Thank you for your recent stay with the Best Western Plus DIA Hotel. It is the feedback from our guests that allow us to strive for excellence in every aspect of the hotel experience. I am delighted to hear that you found our complimentary hotel breakfast service to be a pleasant experience and that you enjoyed your time in Denver. We look forward to welcoming you to the hotel again soon! Sincerely, Rachel Barrows Assistant General Manager

"Denver getaway"

4
17/04/2017

This is twice I've stayed here. Great service both times with an awesome value. Highly recommend using this hotel for a short or extended stay. Really good restuarant across the parking lot and great shuttle service to and from airport.

"great place to stay near airport"

5
17/04/2017

Stayed for a night after flying in to Denver. Staff was great and super friendly. Beds were very comfortable and breakfast was good, This stay was just what we needed before heading out for our road trip.

"Sustainability?"

3
16/04/2017

A perfectly reasonable night here. Over Easter 2017. Bedroom fine and comfortable. Slightly overheated but the window opened. Was dismayed that all the plates, cutlery and glasses were disposable. Do you have a sustainability policy?

"Loud room"

2
12/04/2017

We were given a room right next to the elevator. The noise was so loud it felt like we were in the elevator shaft. If you stay here, make sure your room is not next to the elevator. You will not sleep otherwise.

"nice"

4
10/04/2017

had to drop son off to catch a flight the next morning, the room was clean and the price was fair, plenty of parking and the continetal food the next morning was ok. had to go down the street for dinner. motel was easy to find as well

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hello macsgrub, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. If I can be of assistance to you in any way please contact me at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager

"Stop Over"

5
10/04/2017

Great place to stay. Staff were fantastic!!!i will definitely be back and will stay here. Close to the Airport and if you choose to take the shuttle early in the morning they have a sack meal for you to take with you.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hello matthewmU322AQ, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and were able to utilize our Grab & Go breakfast for your early morning flight. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. If I can be of assistance to you in any way please contact me at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager

"airport stay after family visit"

5
09/04/2017

We like Best Western Hotels very much. This one was extremely comfortable, reasonably good breakfast with several options for all tastes, welcoming staff, great airport shuttle and located near a gas station to refill our rental car. We had a nice quiet night.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hello William S, thank you for reviewing our hotel. I am delighted to hear that you enjoyed your stay and found our hotel to be comfortable and relaxing. It is the feedback from our guests that help us strive for excellence in every aspect of the guest experience. If I can be of assistance to you in any way please contact me at 303-373-1600. Sincerely, Rachel Barrows Assistant General Manager

"Pot Smoker Invasion"

1
09/04/2017

Like all of Colorado, the pot smokers have invaded and make things horrible for the average person. There is a brand new marijuana dispensary directly in front of this and the adjacent hotels. Our room wreaked of the drug all night. It was intolerable but everyone was full and I doubt moving rooms would have made a difference. We had to leave early for the airport for a noon departure flight; the smell of pot was that bad!!!

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hello rachelcM6141UW, I would like to thank you for your recent stay with us and want to also thank you for reviewing our hotel. Without the feedback of our customers, we would not be able to correct the issues that can unfortunately occur from day to day. I was disappointed to hear that you experienced a foul smell in your room from others staying in the hotel. As a 100% non-smoking property we take this very seriously and work diligently on making our hotel pleasant to all of our guests. We look forward to the opportunity to serve you better on your next visit to Denver. Sincerely, Rachel Barrows Assistant General Manager

"Great nights sleep!"

4
25/11/2016

Due to a not so pleasant experience at another facility at the beginning of our trip we got a room here on the return trip. I'm so glad we did, checking in was a breeze and the front desk gentleman was beyond helpful. Facility was clean, beds were comfy and a bonus - free WIFI. Also, if this is something that might be helpful to you with the legalization of marijuana in Colorado - this facility has a zero tolerance for smoking in the rooms and they ask that you will call the front desk if you smell it and charge a hefty fee for anyone caught smoking in their room. Our last motel was awful and we could hardly breath or stay in our room due to the heavy pot smoking.

"Great airport hotel"

5
25/11/2016

We were picked up from Denver airport by the hotel shuttle and dropped at the door. Check-in was smooth and fast, the room was great, spacious, clean (we had one with the hot tub). Great overnight location. We only stayed one night with an early morning shuttle getting us to the airport for our flight out.

"Close to Airport... Free Shuttle"

3
18/11/2016

This is close to the airport off Tower Road with easy airport access by free shuttle. I noticed a lot of airline crews use the hotels in this area. The Best Western is very average and what you would expect at this type of price point. Clean, comfortable and basic. Not as nice as the the nearby Fairfield Inn but I would not let that stop you from staying here. You can also walk to a nearby bar and grill. Breakfast included. I found the staff very polite and helpful. They were able to assist me in charging my phone which was a big plus. I would stay here again if I needed to and would recommend this hotel if you need to stay by the airport for any reason.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager Best Western Plus Inn & Suites Denver International Airport

"great place"

4
18/11/2016

Best Western Plus was a very nice place to stay. Suttle service to airport was fine ran very half hour, People very helpful good place to eat close by. I would stay there again if I needed a place to stay near the airport

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Great place to stay for connecting flights"

4
17/11/2016

I spent the night here on Monday as part of an "adjustment' Frontier made to my trip itinerary. They have nice beds and pillows, a friendly guest services desk and there was not a thing I could complain about. The breakfast was as expected with fruit and boiled eggs too. 24 hour lemon infused cold water was quite refreshing after the flight and a welcome treat. The shuttle was right on time and was a deciding factor in making my decision to stay at this hotel. I've come to appreciate the Best Western brand and will look for more.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Very comfortable"

5
15/11/2016

We always enjoy staying at Best western Hotels. The beds are so comfortable, and the rooms are nice and usually roomy, compared to some hotels where there is not much room to move around the bed, or between bed and TV. The Breakfasts are always good, even if we do not like all of the choices, there are many things to choose from to be able to have a very good breakfast before leaving for the day.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Nice Hotel"

5
12/11/2016

There was construction in the parking lots all around this hotel and the others nearby when we were there--that wasn't easy to get around. But once you got into the hotel, everything was perfect. Clean room. Great service.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Will stay here again"

3
12/11/2016

Nice hotel, very easy location to get to,good breakfast, extended parking which is very convenient, That being said the pillows are hard as rocks and did cause neck aches so be sure to bring your own pillows.

"Second time stay, two years later"

4
07/11/2016

My daughter and I chose this hotel because it had the free regular shuttle service from the airport and free breakfast, plus we stayed here two years ago for one night and it was fine. Our flight arrived late evening so it was good to get the shuttle. I had rung the hotel before we flew to Denver and they told us which airport exit door and which shuttle stand, so it was easy to find where to go to pick up our hotel shuttle. The reception staff were friendly and our room was clean and comfortable. I was impressed with the lady who prepared the breakfast buffet - there seemed to be only one cook but she was on top of it all, not letting anything run out, plus clearing tables when people finished. Breakfast buffet had the waffle machine which we liked, too. Coffee was good. I would confidently book here again for our next trip to Denver.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"First time stay here, booked for 2 stays..."

5
04/11/2016

Friendly staff, rooms are not really all that large as the table seems to be rather big for the rooms. The bathrooms do not have fans in them which is not a good idea on their part. Looks like they had them at one time but for some reason they have been disabled. Auto storage is available @ $8.00 per day, shuttle pick up is on the 15 and the 45. They do serve a hot breakfast. If an issue arrises they are promt to address it. Easy access to Tower Road and close to several places to eat or have a drink if you prefer.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Shuttle service for an early morning flight- perfect"

5
02/11/2016

This is a great little find, inexpensive BW with a very reliable shuttle service operating 24 hours a day. Easy check in, nice room, clean and comfortable. I was staying in Colo Springs, but with a 6:00 am flight out of DIA, I wanted a stress free plan to get to the airport. Perfect for what I was looking for. Upon registering, sign up for the shuttle departure time that works for you. Runs every half hour.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Some issues, but staff was friendly"

2
01/11/2016

Dated hotel that needs a larger parking lot, but at least the street was well-lit. Convenient location if you want to be close to the airport. The place seemed clean enough, but the carpets need to be replaced and one of our beds was terribly lumpy. The staff was nice at check-in. But when we had problems accessing our room due to the door being jammed, we went back down to the main floor where they told us to try lifting the handle a different way. We trudged back upstairs, but it was still jammed. I made my way a third time when finally one of the ladies agreed to come with me to open the door. She agreed that it was totally stuck, but then slammed her body against the door, which finally opened. Okayyyyy. We'll be doing that at 1AM to pick up my family! Suggestion: It would have helped if they had had a phone to the front desk from the hallway so that we didn't have to make the multiple trips… Looks like they had a decent breakfast spread, but no one was hungry on our way out.

"A good alternative for an overnight stay near Denver International Airport"

3
31/10/2016

We selected this hotel based on 4 factors: it had good reviews on the travel sites I prefer, it is close to the airport, it offered reasonable rates, and it offered a complimentary hotel shuttle. We (2 adults, 2 children (ages 11 & 7)) flew into Denver as a jumping-off point for a road trip to explore National Parks in the west. Our flight landed at around 11 p.m. local time, so it was 11:30 p.m. or so by the time we had claimed our bags and headed out to catch the hotel shuttle. As other reviewers have noted, the hotel shuttle worked flawlessly. The shuttle picks up on Level 5, Island 3, in front of door 512 on the West side of the terminal. Our only objective for that day of our trip was to get safely to the hotel and get a good night's sleep, as our trip was to begin in earnest the next day. Although our stay was a brief one, we were satisfied. The check-in and check-out process were smooth. Although the hotel seemed a bit worn at the edges in some respects, I have no significant complaints about our stay. It wasn't the cleanest or the fanciest hotel I have been to, but it is a decent choice for a reasonably priced, overnight stay near the airport. Early the next morning, I caught the complimentary shuttle back to the airport to pick up our rental car, while the others in the family enjoyed the complimentary breakfast, which was the usual fare. We were also pleased to discover a well-kept 7-Eleven convenience store just north of the hotel that was an easy walk. We were able to pick up a few drinks and snacks there before heading north on the long drive to Yellowstone.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Average at best"

3
29/10/2016

Stayed at this property for one night prior to flying out of Denver Intl Airport. It was the least expensive lodging anywhere close to the airport, and as always, you get what you pay for. The hotel was on the loud side, bed was uncomfortable. Being on the first floor, we did not feel secure as there was non-stop traffic all night long. I wouldn't consider this a Best Western Plus, kind of more like a Motel 6 feel. I won't stay here again.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Excellent and Easy"

5
27/10/2016

We would not have changed a thing for our overnight stay. The staff was efficient and helpful. The breakfast was hot and tasty. The ease of checking in and out was nice. The hotel was clean. There was not a lot of parking; we had to park on the street. But the whole area was very well-lit. The hotel was easy to get to, very well-marked, and in a great location - close to the airport and major roads.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Mice in Rooms"

1
25/10/2016

We had a mouse in our room and when we called the front desk, they apologized and said they would tell housekeeping. We insisted they move us to another room which they did. In the middle of the night we heard rustling on the desk only to discover another mouse. Obviously this hotel has a rodent problem. Needless to say, we did not stay there the night before left to come home

"a Place that goes above and beyond"

5
24/10/2016

Awesone place nice room, great jaccuzzi front desk clerk went out of his way to take us to the airport in his personal vehicle when the shuttle didn't have room for us. would definitely recommend Best Western Plus to friends and family

"Great place pre or post flight"

4
22/10/2016

Stayed one night prior to early morning flight. Very clean and reasonably priced hotel near the airport. They provide shuttle service and free parking if you book the park and fly package. Well worth it.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Great place to stay near Denver airport"

4
18/10/2016

Room was very comfortable and the front desk people very helpful with the shuttle to the airport. We had a very early morning flight and the front desk made sure we had the right time on the shuttle. Everything went smoothly. Would stay here again and recommend highly for travelers who need shuttle service to the airport and want nice accommodations.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Great hotel to stay - close to air port"

5
18/10/2016

We stayed at this hotel only for couple of night but this is very nice place to stay, close to air port, much cheaper then all other hotels around, very nice stuff, great breakfast , free wifi and most important very clean. I really recommend this place

"Andrew was wonderful"

5
16/10/2016

Had to stay here late at night unexpectantly as we missed a connecting flight. When we came in late at night Andrew was more than accommodating! We didn't have our luggage or anything so he hooked it up w/ deodorant, toothpaste, toothbrush, etc. shuttle runs to and from airport every 30 minutes day and night. Lots of options for breakfast. Would recommend to everyone, we were both very pleased. Nice to experience the beautiful Denver!

"Amazing stay and location"

5
16/10/2016

Any time we have gone to DIA we sleep here. The customer service, pool, exercise room, and shuttle service make it an enjoyable stay. The person who has helped us the most is Tara. She is great! We will continue stay here when traveling to and from DIA.

"Review"

3
13/10/2016

Location was great. The cook did not show up the first day of the visit so very little to eat at breakfast. Air conditioner and TV took a long time to work. We had to update our card keys about three times. We did not have them near our cell phones but they deactivated them every time. We were there for five nights. Hot tub did not work as far as the Jets. Personnel were friendly.

"vacation to Denver and south Dak."

5
13/10/2016

Very enjoyable and worry free. smooth seamless service . close to airport and major highways. they need a larger parking area and better signage to make them more clearly seen from the road. other than that I would recommend them to anyone.

"Not recommended"

2
11/10/2016

after ten days traveling through Colorado this was last spot before flight out at 3am. First room I go to not even cleaned. So I go down to front desk they give me another room. I decide to take shower surprise no towels in room. Once again call to get towels. They are being washed. Finally I get them. Bed is lumpy looking with pillows so tiny good for a toddler maybe. Holes in pillow cases. Sorry I can not recommend.

"Lords of the Flies"

2
11/10/2016

DO NOT stay here if you are turned off by fly infestation. We were here in late September and could not believe the devastatingly high number of flies competing for out food. The lobby doubles as the setting for the breakfast area here, but a pair of double doors did not keep them away. They were hanging out all over the ceiling. Staff informed us that management was aware of the problem, but seemingly did nothing to correct it. In addition, there is a sinkhole-sized pothole near the front entrance.

"Great Stay"

4
07/10/2016

I'm impressed with most everyone that worked there. Especially Tara. She was at the desk the evening we arrived, and at breakfast the next day setting things up for us. Whenever we fly out of Denver, and we do quite often, we'll stay there.

"convenient hotel"

3
07/10/2016

chose that hotel for the parking option while travelling in Europe. Convenient close to the airport, with free shuttle and typical average breakfast offered in that kind of hotels. Rooms are a good size.

"Comfortable over night stay with a good breakfast."

4
04/10/2016

We traveled with friends to meet up with family before traveling out west to the National Parks. Check in was quick and our rooms were clean and comfortable. We enjoyed a good breakfast in the morning. Staff were helpful and overall I would say this was a good over night stay.

"no handicapped rooms with 2 beds"

2
04/10/2016

made reservation, requesting 2 bed and a handicap room so my 81 year old mother could safely use the toilet. did ot find out until check in that they did not have any 2 bed rooms that are handicapped. cannot stay at this hotel again with my mother

"Our stay on Sept 29, 2016"

4
02/10/2016

Good family place to stay. Breakfast was good. offered few vegetarian choices but enough variety (eggs, sausage, bacon, yogurt, cereal, bread, muffins, hot waffles, bagels coffee tea etc) overall. We were there only for a night and have to catch a flight early in the morning. Few minutes from airport. Will stay again.

"A pleasant but non standard visit"

4
30/09/2016

We stayed in the hotel last May. Everything was perfect. This visit our room was clean. We were in a corner, so instead of a great view facing east, we faced a wall and had a peek a boo view of the West driveway. The hot tub jets were down. That is my wife's favorite amenity. For a three day stay, our card lasted one day. I had to have it reprogrammed. We returned late on our second day to find towels on the floor and an unmade bed. We've stayed in a lot of Best Western's. The shower head in our room was very non-standard. It was like the Bargain shower head from a big box store. The front desk staff is quite friendly. They helped us resolve the towel issue and card key glitch seamlessly. This hotel has an airport shuttle. It is close to a number of restaurants. Try to get a room on the third floor. We were on two. It sounded like a herd of elephants were above us.

"Denver Airport"

4
29/09/2016

Clean, convenient to airport. A few amenities did not function like the guest printer and spa switch. A good place to stay for the price. Breakfast was very enjoyable. Several other hotels adjacent so if parking becomes a problem you can always find a spot nearby.

"HOTEL NEAR DENVER AIRPORT"

4
28/09/2016

This is one of several hotels near the Denver Airport. We could not find it initially as it is behind several Hotels on the front of the street. This BW provided a nice breakfast and was in a group of airport hotels 5 miles from the airport. Only problem we had was that in the morning, the elevator was out of order and no one from BW put a sign on the upper floor that they were out of order.

"Great people lousy facility."

3
21/09/2016

Every person involved was helpful and friendly; all of the tech services were poor--television, wifi, elevators etc...wifi overloaded as rooms filled, elevator door rumbled all night long even though room was some distance from it, printer did not work for printing boarding passes, breakfast was shut down early, tv was small with very poor and basic channel selections. The girls at the desk when out of their way to solve issues--including a very early check-in, printing my boarding pass, getting an airport shuttle etc...their names were Tara and Tatyana and there were others--(head of room cleaning for example) who when out of their way.

"Do NOT expect Smiling Faces"

1
19/09/2016

The BLONDE woman/girl at front desk needs to find another career. RUDE. I was stressed out, yes. My mind not at 100% and I had several questions. Yes, I locked myself out. BUT. YOUR job as the hostess/host is to try to help me in any way that you can and try to understand and help. I am an RN...so I KNOW what that means and entails. YOU WILL NOT get that here. Don't waste your money. Book at Hampton Inn. Like I should have.

"excellent deal"

5
18/09/2016

This Best Western Plus is very clean and the rooms were very comfortable. It has great access to the airport and a nearby restaurant. The staff were extremely helpful and friendly. I would definitely stay here again.

"A quick stop"

4
14/09/2016

Arrived in the dark for a one night stay before going to the airport Hardest thing was just finding the place with road construction in area as well as fact that hotel property is hidden behind other buildings. Check in was easy though we had to carry our bags up several stairs to get to our first floor room. Able to get our boarding passes printed. Breakfast was served early enough to get everything we wanted. Room itself was very nice with two queen beds and space in bathroom to get everything done; shower worked fine with hot water around 10pm available.

"Hugely disappointing"

2
12/09/2016

I chose this hotel as we have stayed at similar hotels in the area the past three years. This was a huge disappointment...first of all check in. The clerk appeared to not be able to find our reservation form...she kept thumbing through the pile after pulling one...it was ours. Keeps thumbing several more times..finally stops and picks up the one she had laid out. She then seemed to have difficulty in getting the key card machine to work. Finally we are given our room assignment and keys. I asked about parking as there was none out front..I am told to park behind or at one of the other near by hotels. So, no parking in back...I lucked into ONE spot left at a neighboring hotel. We lug all our crap up to repack for our flight...and the key does NOT work in the door...and we find out as someone Opens the door that the room was occupied. So...take all our stuff back down to the desk where we find out that the room with two queens is sold out, even though we have had a reservation paid in advance for several months. We are "upgraded" to a suite with ONE king and a pull out. So we take it, it is late and we have an early flight. Additionally at the front of the hotel there is a group of men standing around outside drinking and smoking all during this. Next am, we head down for breakfast...it is as if a cyclone has hit the room...and the trash outside is overflowing and scattered all around. Cereal is spilled, chairs are askew all over the lobby. I attempted to print our boarding passes on two separate computers and neither will print..plenty of paper, and printer will print test page, but has lost comm with computers. I go to front desk where I wait for 10 minutes while the only clerk tells a caller repeatedly she cannot ok a discount on a room. I finally walk away. I would definitely to elsewhere. Oh, and glad I didn't need the iron as it was jammed into place

"Great location"

4
12/09/2016

We found the Best Western to suit our needs while we're were in the Denver area. Rooms are clean and comfortable. Breakfast is good. Eggs/sausage /bacon, cereals, waffles , yogurt. The location works great to get to the airport. I70, 25, etc. Staff was friendly and helpful.

"Not clean and too disappointing"

3
12/09/2016

This place needs thorough vacuuming. There's dust in the halls and the room was not clean. We used the Do Not Disturb sign until 10am because we arrived from overseas and the room maid did not come to our room at all to replace, tidy or clean anything. The bed linen was crumbled and hasn't been ironed in a long, long time. On arrival the receptionist couldn't have been more bored if she tried. Breakfast was okay with simple food, but things weren't replaced (like coffee) for those who arrived after 8am. There are so many other hotels in the immediate area, so we cancelled another 2 night stay we had booked in 4 week's time and booked a room at a much cleaner, more up-to-date premises.

"Skip it"

1
11/09/2016

This was a disappointing experience. I selected this hotel for two reasons: Free airport shuttle: Here's the catch – the hotel shares the shuttle with four other hotels, so there is limited space on each shuttle. I wanted a shuttle at 7 am, but those were all full when I checked in, so I had to take a 3:30 am shuttle. That defeated the entire purpose of staying at an airport hotel for me. Pool: I thought the pool would be a good option for my kids to burn off some energy between two long travel days. When I saw it though, I thought NO WAY. It was very milky and murky and I wouldn't put a human in there under any circumstances. Once at the hotel, I found the rooms nasty and the front desk staff too busy chatting with the shuttle driver to care for guests. Take my advice: Skip the Best Western Denver Airport and find another option.

"Standard Airport hotel "

3
09/09/2016

Pretty much what you would expect from an airport hotel. Room was adequate without being anything special. Not impressed by the breakfast offering eggs and sausage USA style is not enough of a choice for me.

"Crash Pad"

3
07/09/2016

As a general rule I like Best Western Plus, but this location ranked far below the normal standard. It already looks, feels and smells old. They did accommodate the requests I had made when I had placed my Reservation, thank you, hence the 3 rating. Hey if your only looking for a crash pad close to the airport it's ok, but over priced. Instead of having a door for the closet they had a curtain. The ironing pad had seen better days. The room was very poorly lit, only having wall scones in the actual room. The pullout couch had a terrible sag in the middle. I thought the mini fridge was a dishwasher at first. It was black with white accents, like mix matched repairs not on purpose. The freezer was in bad need of a good thawing. I was checking out before they started serving breakfast so I planned on using the fridge to have a little something to eat before I hit the road. I waited for airport food instead. The parking lot was a joke. I couldn't tell if the little area in front was the lobby or not. All the parking was taken in front by 7pm on a Saturday. There really wasn't any place for a guest to park so they could register. When I inquired as to where to park I was told I could park in the back coming in through the pool area, or access the building through a side door. None of these options made me feel very safe as I was traveling alone. The front desk ladies were nice enough, didn't have time to make you feel comfortable as they seemed to be trying to figure things out themselves. Thankfully I wasn't staying but one night. I did feel the need to strip the bed to make sure the sheets looked ok. I won't be back to this location.

"Not worthy of Best Western Plus rating"

2
07/09/2016

We were very disappointed with this hotel. Upon checking in, we had to wait to wait for our room to be cleaned. The desk staff seemed to be more interested in chatting among themselves than providing service to customers. The knob on one of the sinks was loose and came off in my hand rendering inoperable. The guest guide stated that HBO was available to travelers. Not so - no HBO at all nor any other premium channels. The guide also stated that the laundry charge was $1.00 for the dryer. Not so - $2.00. The hotel should not be a BW Plus; it should, if anythig, be a straight Best Western. VEry disappointing.

"Quick overnight"

5
07/09/2016

We arrived by BW shuttle very late at night. Room clean and fresh. Beds comfortable. Breakfast was very good. Rode BW shuttle back to airport next day to pick up rental car. All went smoothly. Would stay there again.

"The only reason to stay here is the location."

2
01/09/2016

The hotel was noisy. The air conditioner wall unit was broken and there were tiny black bugs. The wall paper was peeling off the wall in the bathroom and there was mold around the tub caulking, The breakfast was even below hotel chain average. Only stay here if you want to be close tot he airport and you have no other choices

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Late Arrival Reservation For Handicapped Problem"

1
01/09/2016

What a nightmare. We checked in late and did not get the handicap room we needed for my mother-in-law. The room only had 1 washcloth and 1 handtowel. We couldn't get the front desk to answer to bring up another set. All of this at 10:30pm at night. We couldn't even take a shower because it was a tub and we couldn't get into it. The next morning the breakfast was missing bananas, milk, creamer, yogurt and the staff was not replacing the missing items. It wasn't even close to the end of the breakfast time. We didn't get a discount for the messed up reservation and we made it directly with them not Expedia or something. Never again will I use their hotels. Corporate will not stand behind their hotels at all.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Bottom of the barrel "

1
01/09/2016

To start with, I would give 0 stars if it was an option. As a family of 9 (6 adults 3 children-3,8,10 years of age) landing at DIA, we reserved 3 rooms for an overnight stay on our way to a stay in Estes Park and then a family reunion in Colorado Springs. After an exhausting flight and picking up our rental cars we headed for our hotel and a chance to unwind and get the kids settled down. When we tried to check in we were told we did not have a reservation. And then we were told they had no rooms available. I have no idea and the desk clerk had no idea how or why it was cancelled, but now we have no place to stay. The clerk did make phone calls to nearby hotels with no success. And while asking for availability she kept saying WE cancelled which was very aggravating since WE NEVER CANCELLED. Bottom line she found us a Best Western over an hour away. Now we have to pile back in our cars and drive instead of bring the kids to the promised pool. We had reservations to stay at the same hotel on the trip home, which the clerk discounted. Big deal!!! When we stayed on the return trip, it turns out even with the discount it was over priced. The free breakfast was out of everything. No whole milk or half and half for coffee, no butter for the few pieces of bread offered, and just about everything we tried to prepare, was empty. And the whole breakfast area was a mess. The rooms were ok, but not up to the Best Western experience we are used to. Apparently there are lots of hotels in that area, and if we need to fly into Denver again, we will definitely choose ANY OTHER option than this one.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Very good hotel, but pool water has too much urine odor"

4
31/08/2016

Overall this is very good hotel. Lobby, hallway, and guest rooms are all very clean. However, the water in swimming pool was kinda disappointing. It had a bad urine odor. Its color was not completely clean. I suggest to at least completely replace the portion of the water in the pool every week, instead of keeping recycling the same water over and over again. Beside this disappointment, I will say the hotel overall is pretty good

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Ghastly!"

2
30/08/2016

We had a 7:55AM flight and needed to return a car rental in time so an airport overnight seemed a good idea. Yes, the car rental return was a 5 min drive from the hotel. Pro: proximity to airport; water pressure for shower. That's it. Con: too depressing to list so I'll just say I have never stayed at a hotel that offered--literally!--square 8x8 couch pillows for slumber. Yes, each adult in the king size bed got TWO of these....one for each arm? My head could bounce off the lumpy polyester fill ensacked. It was only due to extreme fatigue (looooong drive from Tellurude) and having an argument with my hubs that prevented me from contacting hotel mgt, mostly believing this was only solveable by going to another hotel which there are at least 6 of these within a stone's throw. Check out Red Lion next door. Dear fellow traveler, go elsewhere.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Disappointing Breakfast - Great Location!"

3
28/08/2016

Stayed overnight for the last day of our vacation to Colorado, because of this site's proximity to the airport. That worked out well. We reserved a shuttle (included with the reservation) for the morning of our departure. It arrived on-time and got us to the airport as scheduled. Left for the airport with an 8:30 pick-up. The breakfast area was packed at that time. Disappointingly, several food items were out-of-stock (coffee and sausage, most notably). Maybe it was a blessing because when the (reported) sausage arrived, it was anemic, at best. It seemed as if the breakfast program was understaffed, so allow some extra time, if you want to be assured of a "full" assortment. Room was clean and quiet. A convenience store is next door, which was obviously "convenient." Staff was cordial and competent.

"Avoid room 214 & check your bill"

2
27/08/2016

Room 214 is right above the entry sliding doors which you hear all night long. If you want any sleep avoid this room. Make sure and check for bill for your reservation amount. Hotel changed my rate from my reservation amount and tried to charge me more. Beds were very comfy - too bad we couldn't actually sleep due to the noisy doors.

"Best Western - Best Forgotten"

2
19/08/2016

Do you like the internet, you wont get it here, how about a bathroom in which you had to sit sisdeways due to the wall being too close to your leg. Towels-better bring your own because these are cheapies. Breakfast, not worth it.

"Best Western PLUS Denver International Airport Inn & Suites, Denver, COLORADO"

5
19/08/2016

This is the first time I have stayed in this location. I like the people, very friendly, and helpful. Nice gym and indoor pool. Big breakfast area and easy to use business center/printers (thanks!). The location is right off the main street and close to the airport (I was also 10 minutes away from my business meetings).

"Not up to usual Best Western standards"

3
19/08/2016

It is used, above all, obviously, by most people coming in to or leaving Denver Airport; and there are several nearby alternative hotels. The design and construction of this building are not up to normal Best Western standards. The staff, on arrival and departure, were competent but did not give the impression of being committed to their job. I had a couple of minor problems in one short overnight stay. The coffee-maker in the room did not work; and the breakfast area in the morning was too small for the peak-time rush. The standard of the breakfast food is very poor. Overall, it was not disastrous; but not up to BW standards.

"VERY good check-in experience and convenient location to airport."

4
18/08/2016

We ended up with a king room with a spacious bathroom designed for persons with disabilities. Some people don't want a room with those facilities but we appreciate the extra space and ease of use. This is a nice, very clean hotel in a cluster of "airport" hotels. The young woman who checked us in was friendly and professional - it was, in fact, the smoothest check-in we had during a 2-week trip to CO. There is a rather extensive complimentary breakfast that was pretty tasty as "free" breakfasts go. It's about a 15 minute drive to the airport, maybe a little longer if traffic is bad. The only downside is that parking can be tough - there are a lot of hotels in a small space and parking spaces are at a premium; some hotels require a dashboard permit and have threatening signs aimed at cars from other hotels. It was NOT an inexpensive room, but you pay for convenience. Overall, we'd stay there again without hesitation.

"best weatren"

5
17/08/2016

my first trip In 15 yrs very happy with service people staff most helpful transportation was exellent and timely looking forward to my next stay in the next year do not know else I can say wish they had transport to and fro train station without first going to Denver International Air Port

"Not hugely impressed but staff made a difference"

3
16/08/2016

When we got our room we were puzzled by an intermittent but annoying rumbling sound. Upon investigation I realised that we had the room directly above the two pairs of automatic front doors. We didn't want to listen to that through the night (people come and go at all hours in airport hotel). The young lady at reception was very helpful when we asked to be moved, so we were relocated to a fairly ordinary room on ground floor which is what they had available. At least it was quiet?? The staff here were very busy but very pleasant and helpful at all times during our stay, well done!

"Strange that the comforters did not match each other in the room."

3
13/08/2016

I thought the decor was strange. One comforter was plain and one was quilted. Looked odd. But the beds were good. The room was not completely clean, there were papers on floor that I picked up. And the second day the internet and TV went off and I reported it at 10 AM and it was still off when we left at 2PM. They never tired to fix it. They did let us have a late check out at 2. I never did understand what the PLUS stood for. There is nothing Plus about it. It was a great location to the airport and it was very quiet. The staff does not speak English so it was hard to communicate that our room was not made up that they gave us and they were cleaning it still. She did not understand they gave us the room before she got to it. So we just went to the desk an asked for a new one. No big deal. I think they should try to help them know some English. I think they are understaffed and that is what the problem was. The first staff check in person was so nice and helpful and I appreciated that.

"Not impressed at all"

1
10/08/2016

Check into hotel to find out I have to pay for parking, the wifi is broken down so no internet access, and to top it all off the hot tub is also out of order!!! Since this is a business related trip not having internet access is A REAL BIG DEAL. I CANT DO THE WORK I NEED TO DO NOR CAN I SIT IN THE HOT TUB TO RELAX!!! And I have to pay to park my car here...... All I can say at this point is I will not be back and give this establishment my business. Then I cut my finger on the thermostat because it has no cover!

"Clean room but service needs improvement"

3
10/08/2016

We were a late check-in so not surprised we had to park on a back dead-end street. The room was clean and comfy but trying to find staff was next to impossible! In the morning there was no front desk clerk (sign said she stepped away) - I waited 20 minutes then gave up. The breakfast was completely depleted (no cutlery, no coffee, no bacon or sausage, a few sad muffins) at 8 am and no one in sight to refill anything. If you don't care about breakfast and don't have any needs/requests then this hotel is fine.

"GREAT ROOMS"

5
10/08/2016

Stayed at the BW Plus Denver International Airport Inn & Suites this hotel is very near restaurants plus you plenty of selections to choose from. The BW is also near the airport. and they offer shuttle service to the airport. Our family had 2 suites very comfortable and spacious to accommodate all of us. The breakfast was great!

"Dirty"

2
09/08/2016

This is not a good hotel. The carpets in the hallway were gross, the chair in the room had a big stain in the middle and the shower had no water pressure. It felt very seedy. The highlight was the breakfast. The bacon the served was very crispy , the way I like it. I won't be back to this hotel. It's a little to rough.

"Dissappointed "

1
06/08/2016

We received a call the day we were to check in that the hotel had flooded, but they had set us up in a nearby hotel. We double checked the fact that it was a suite because we had 6 people. When we arrived it was not a suite and no other rooms were available. Neither hotel could accommodate us. The customer service was horrendous. So it cost us double the toll fees because no hotel near DIA had rooms and also cost us parking because we had planned to use the park and fly option through Best Western. We didn't even get a simple apology, just an "oh well things happen" We will never stay here!

"Overnight Stay"

5
06/08/2016

At the last minute my son and I needed a hotel room late in the evening and everything was smooth going with Best Western. The service was excellent, easy to make the reservation and check in and check out.

"Nice room, problems with breakfast"

3
05/08/2016

Stayed here 2 nights before flying home. Room nice and large. Staff was helpful when we arrived. We needed an airport shuttle so we registered a day before which is a must. We had a challenge finding parking for the rental car. Pool was cool and enjoyable. Breakfast was packed and messy. We arrived before 8:30 and there was no eggs, bacon or sausage. They started cleaning up at 8:45 and removing food even though breakfast wasn't over until 9. We never got eggs because they didn't refill them. If breakfast goes until 9, then you need to have it stocked until then. Manager was on a call and would not talk to us.

"Ver Good"

4
05/08/2016

Typical Best Western hotel, which is a good thing. The staff was welcoming and the room was clean. We were a little late for breakfast but it seemed good. The shuttle was a godsend and was on time to pick us up from the airport and to brimg us back to catch the car rental shuttle. All in all, it was a good decent place.

"Great Overnight Stay"

5
01/08/2016

Very accommodating, with transpiration service to the airport running two and from a total of 4 times an hour. Bed was fine but not great, room was quiet. Hospitality at 4 am was remarkable as they put out cold pastries, fruit and coffee for the early plane-catchers! I didn't expect that and it was appreciated as we couldn't take advantage of the free breakfast.

"Decent- Did the Job"

3
01/08/2016

Overall it was a decent stay- Free shuttle from the airport which was nice.couple of minor issues which were all corrected quickly. We reserved two rooms as we were on family vacation. One of the keys for one rooms kept sticking and wouldn't open the door. They had to issue new keys 2 times. The wifi was spotty which is not an overnight fix but hopefully management knows. The rooms were clean and the AC was great ( it was super hot) The price was reasonable and having the expectation that its not a 5 star resort it was a fine stay and did the job! Stayed two nights.

"Denver trip"

5
31/07/2016

Great hotel and staff,Helped with early check in when we arrived early only problem was don't seem to be enough parking for this property .but looks like the other motels also have this problem We will use again

"Quiet, Clean, & Friendly Staff"

4
30/07/2016

This was an overnight after a long day of flying. We were greeting with a smile by a friendly receptionist. Our room was clean, tidy, and quiet. The hallways and public areas seemed clean and well-kept as well. We would definitely return to this hotel again. I will admit that the park was very tight...and not much of it...

"Hard to find parking"

4
29/07/2016

Everything is good but the lot always full. May be it's because of the park and fly .10 mins away from Denver International Airport.That's the most good thing to stay there for early flight. The Wifi is kind of slow.

"Average accommodations, overpriced"

2
29/07/2016

Had a suite which was very unimpressive for the price. Hotel feels older, in need of updating. Had to ask front desk for sheets for the sofa bed, but they had no pillows. Free breakfast was typical low-budget stuff (powdered eggs, a sausage option, a couple cereals, etc). Parking was atrocious, with far too few spaces, forcing many to park down the street. Only plus is close proximity to Denver airport. Would look for other nearby hotel options next time.

"Mountain Theraphy"

5
29/07/2016

Location Location !! We were greeted with friendliness and prompt service. Grounds were kept and felt secure. A good nights rest was fulfilled. Shuttle service was utilized. Appreciated an explanation on where to go for our airport experience by our driver.

"Great!"

5
27/07/2016

We had no issues for was great location, hotel and service. Shuttle took us to the airport and was there when we returned (as was our car). Friendly staff. Room was a good size. Great price. Was wonderful getting to leave our car while we traveled.

"Stop over"

3
26/07/2016

Very average hotel. Nothing to particularly complain about. Reasonably comfortable sofa bed and okay sized room, if a bit dated. It was clean and tidy, even if hotel reception was a little worn and untidy, lot of guests there. Air conditioner noisy and could hear noise from other rooms during night. Pool was dirty and again untidy, therefore did not allow kids to go to it (pool is small). Only one on reception who was a bit overworked, but was perfectly accommodating when finally got attention. Overall if need hotel close to airport for flight, then okay. Wouldn't recommend for any other reason.

"Out of town visit"

4
25/07/2016

this hotel was perfect for our visit. The room was very clean and had everything we needed, refrigerator, microwave, coffee machine and coffee. I even had time to get into the Jacuzzi at the end of the day. I also liked it because it is very close to the Airport.

"Great place to stay"

4
25/07/2016

I was looking for a hotel that had hot tubs in the suites. Couldn't find a better a place. On top of that they pool and jacuzzi is open 24hrs. How cool is that. No need to rush to swim before 10pm. Very nice friendly and clean

"Worst hotel I've ever been too."

1
20/07/2016

Where to start... I flew into Denver and when booking my hotel I requested to check in early, even if I had to pay more since I was landing,so early. I walked into the hotel lobby and before I say anything the front desk girl Jamie puts her hand up and says "WERE SOLD OUT". I go... "let's start over... i'm ____ and are here to check in." Jamie was very confused why I was there at 10am when check in is at 3pm. I explained to her to look up my reservation and she just said "well it doesn't matter, we don't have any rooms ready". I asked Jamie what I was suppose to do, even though on my confirmation it said I was to check in early... she just said "I don't know... " I got really mad and decided to check out other hotels (like 10 of them within a few min walk). Unfortunately all were sold out. I got some food and came back and was able to check in with someone else. The room was very old and dated and dingy. The towels in the bathroom had stains on them and so did 2 of the 5 pillows. Went to take a shower and the shower would only spray at 1/2 power. I called the front desk and was told there was nothing they could do and they were sold out and couldn't move me. The next morning around 8am I get a knock on the door. It was housekeeping to clean my room... I was confused since I had a "do not disturb" sign on my door. I asked the maid what she needed and she seemed confused. She said "oh your not checked out yet??" I advised her that check out was at Noon. There is so many better hotels, literally steps away... just stay elsewhere.

"Excellent"

5
18/07/2016

I had a excellent experience at this Best Western Plus Inn. The staff was 100 percent accommodating. Very pleasant and knowable staff. They went far out of the way to help a disabled customer have a outstanding experience. They provided everything I needed.

"Just poor"

3
17/07/2016

Great staff! Clean rooms. Unfortunately that's about all that was good. Pool and spa was nowhere near clean. Got invaded by a party of kids had to move to another room to get away from the noise at 9:00 o'clock. In room hot tub took forever o fill and the on off switch worked intermittently. Bathroom door had been patched and painted instead of replaced. This is supposed to be a place for business people traveling but the wifi kept cutting out. I am a fan of the chain, usually try to find a BWplus..but this one is just poor. Too many better choices nearby.

"Good Airport Location"

4
16/07/2016

This was the last night of our trip to Colorado/Utah and we were flying out early the next day, so we booked this hotel based on proximity to the airport. We found it to be a nice facility that was reasonably priced.

"Great staff"

5
14/07/2016

I arrived at the hotel before noon and knew I was early, but I asked the front office clerk, if there were are my reserved room was available. I was exhausted but tried not to show it. She checked and said it wasn't, but promised she would work with the housekeeping people. After dealing with some other guests, she left the desk to personally check on some rooms and came back with an offer of another room. Even offered to cut the rate a few bucks. I was so pleased, and can't say thanks enough, except through this review. Also, I left very early on the shuttle to the airport (5:30 am), but the morning clerk made a point of having food and drink available for the early travelers. It was Fourth of July, and he kept a nice attitude for a bunch of sleepy early risers. Thanks to all of you.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to review our hotel. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Below average Best Western"

3
13/07/2016

For a Best Western "Plus", this hotel fell below the quality expected. It was very hard to find any parking, the shower was very outdated with poor pressure, the only Ice machine is on third floor, Front Desk wake-up call service just hung up on me, and the TV and remote is very poor quality, not state-of-the-art. I stay at many Best Westerns, and this one should not be at the "Plus" level.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Airport Hotel"

2
13/07/2016

It is what it says, nothing special to be honest, rooms old and tired, carpet ripped, no wardrobe just a curtain and very dark. Bathroom small and old. No quilt cover on bed just quilt on top of sheet, very odd. Linen was clean but looked very creased and not pressed. Wifi was good but phone signal horrible. Pool look green so didn't try it. Breakfast was pretty standard but chaotic, lady unpacking the delivery and hence most items were empty with people constantly asking her to top up. Very good location for airport. Night staff seemed to look out of place , wasn't sure if he worked there or not.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"Average to Poor"

2
12/07/2016

Called the hotel earlier in the day to inform them of our late flight arrival and to make certain the hotel shuttle was running 24 hours. Was not informed that the shuttle only comes to one side of the airport instead of making a loop around the airport. Waited 45 minutes before getting that information. When checking in, only room left was a king and sofa bed for my husband and 2 teens. 3 months earlier had booked a 2 queen bed room. Given linens by front desk to make up the sofa bed, ourselves. Overall not a good experience. Only positive was the front desk clerk (gentlemen), who was very nice.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1600 . Sincerely, Meagan Opela Assistant General Manager BEST WESTERN PLUS Denver International Airport Inn & Suites

"vending machines"

4
12/07/2016

Although the price of a soft drink in a vending machine at a hotel is usually higher than at a store. no vending machines and 3 dollars for a bottled coke is beyond any hotel I've ever stayed at. I understand that some distributors raise their prices due to lack of sales, etc. But no vending machines and hence pushing guests to the 7-11 next door seems self deprecating to me.

"Would not stay here again"

2
09/07/2016

Our room did not meet our expectations....there was urine on the toilet seat so apparently it had not been cleaned...thank goodness we had our own Clorox wipes!The carpet was torn and the shower rod was coming out of the wall on one end. The floor squeaked and the room just felt dirty. The front desk attendant was outside smoking with other people when we checked out. I am glad we were only there one night and will not stay there again.

"Decent for a night's stay"

4
08/07/2016

No frills stay, ok for a night. However, the lady at the counter forgot my request for a shuttle the following morning. Fortunately, the man on duty the next day was able to get me a spot on the desired shuttle. Phew! Be sure to come down early to double-check!

"Helpful staff"

4
08/07/2016

The staff were all very helpful and friendly. Ask about parking when you arrive and be sure not to park across the street. The people across the street at the red lion Inn are horrible!!!! Never stay there! The ladies at the front desk, the sales manager, and the general manager all went out of their way to help me.

"Not a Plus"

3
08/07/2016

This was a Best Western Plus, but it in no way was better than a Best Western. The bathroom was separated into two areas- the toilet and shower with a door, the sink without one. The shower curtain did not cover the whole tub. The room looked like it needed a lot of work. The closet was covered with a drape. The bed had pillows too small for a king bed. Breakfast would have been good but several items were delivered late. We finished our breakfast at 8 am and then they put bananas out, for example.

"Billed for a day we didn't even stay"

1
05/07/2016

Don't take this hotels verbal agreements for anything. Our softball team had booked a block a rooms for a day longer than my daughter was going to be there and we were told by the front desk that they would remove the last night, but after we checked out and got a receipt that accurately reflected the proper stay, the hotel billed my credit card for the additional night. Also seemed very overpriced for the quality of the hotel and the breakfast was was poorly managed. I would not recommend this property and personally will avoid Best Westerns whenever possible.

"A quick overnight from the airport- shuttle disappointment"

3
03/07/2016

Our flight got into the Denver Airport at around 1030pm. We got our luggage and made our way up to catch the shuttle. We found a kiosk phone that had a direct line to the hotel. After three phone calls where it kept looping back to the hotel front desk with no answer, we went out to Island 3 where all of the hotel shuttles were. After waiting 30min with no BW shuttle but seeing every other hotel shuttle, we tried calling again and there was no answer. I got in touch with someone from reservations and tried to explain the situation and he tried to assist by calling the hotel. He told me that I was supposed to be at Island 3 and the shuttle should be there every 30min at quarter to and quarter after the hour. We waited again and still no shuttle. We called back and finally someone answered. He said you have to go outside of door 512 and to Island 3. So we made our way back into the airport in search of this door. Turns out its at the West Terminal- keep this in mind for those who don't know the airport. So we catch the shuttle and make it to the hotel at about 1230am. We get checked in and the front desk person apologized as he was the one who had spoken to the reservations person and had just gotten on shift so was sure why there had been no answer before. Our room- no issues. We only had a few hours of sleep so not much to say. There's a fridge and microwave. Bed is comfy. We got up in the morning and made it to breakfast. It was good. Hot items included scrambled eggs, bacon, sausage. There was yogurt, bagels, English muffins, pastries, coffee/tea, granola, oatmeal and a couple pieces of fruit left. We had put our name down the night before to catch the shuttle back to the airport at 9am, so there were no issues that morning. The shuttle bus driver was really friendly. Overall, an average hotel for the price. Just look out for the shuttle issues as it can be pretty disheartening after a long day of travel.

"Limited parking"

3
02/07/2016

Stayed here after late flight from Europe. Finding a parking space after 10:00 was a nightmare. Front desk clerk was very friendly and helpful when we checked in but the young guy who manned the desk in the morning was very snotty and rude. Just before we arrived at the breakfast room, some woman had just loaded up two plates full of sausages and eggs, leaving none for anyone else. Coffee urn had run dry and someone asked the young man if it could be re-filled and he replied (under his breath) that the breakfast WAS complimentary, after all. Ha - not free, included in the price of the room more like it. Anyway, probably wouldn't stay here again, if for nothing else, the parking situation.

"Not as close to airport as you might think "

4
01/07/2016

I booked here because it's marketed as close to the airport. It's not that close. It'll take me at least 20 minutes to get to the rental return from here. Other then that not very many restaurant near by either. Hotel is nice. Clean. Staff friendly.

"Not Bad, Not Great"

3
26/06/2016

I stayed at the hotel for one night as the hotel is less than 10 minutes from the airport and I had an early flight the next morning. The hotel is old and a bit worn out, definitely in need of an update, The parking situation was terrible, I pulled up to check in an there was no place to park anywhere near the entrance to the hotel, When I asked, I was told to park in the back of the hotel--not convenient after a week long vacation and a lot of luggage to take to the room. The check in staff were very friendly and helpful. I returned my rental car the night before my flight and the staff arranged for complimentary transportation to the airport the next morning. I did have to take a shuttle much earlier than necessary as all the later shuttles were full so call ahead and make your arrangements as soon as you can. The rooms had a very odd layout and were in need of an overall update. Same with the hallways as the carpets were stained and walls scratched. Considering the place was near capacity, it was very quiet. I would stay again only for another short stay.

"One night stopover"

3
21/06/2016

Hotel good, transport shocking - over an hour waiting for hotel bus which was small and scruffy, cramped with people sitting on each others laps as not enough seats. Overall fairly satisfied, We only needed an overnight stay in order to catch a connecting flight early in the morning at Denver I A

"Marginal at best"

3
20/06/2016

We stayed one night during a layover. It was one of the most inexpensive options with queen beds. The hotel was quiet, checkin was good, but the linens were not clean. Bath was worn (caulking around tub). An OK stay.

"Good Hotel with free Shuttle to Airport"

4
19/06/2016

We pre booked a standard room with 2 beds at the end of our vacation and when we went to reception the lady there was friendly and efficient and gave us our keys. When we got to the room we found we had been upgraded to a suite but the maid hadn't quite finished the room. We waited 30 minutes and as we had to drop the rental back that afternoon we asked reception if the cleaning would be finished soon. She immediately apologised and gave us a new room. This room was as originally ordered but that was OK. When we got back from the rental company she stopped us, apologised as she had put us back into a normal room and refunded us about 20% of the fee. WOW. SERVICE! Anyway the room had Fridge, Phone, Microwave and T.V. Good room, clean and tidy. The only let down was the staff at Breakfast who were slow to refill the trays. There was no Gluten free cereal but there was yoghurts and eggs so no problem. Shuttle runs every 30 minutes and we dropped the rental off the day before we left Denver but they still happily picked us up and took us no problem.

"Close to the airport so it's OK for one night...ONLY!"

3
17/06/2016

PROS: We were greeted warmly at the check-in counter by Jeremiah who is, without question, one of the nicest people I have ever encountered at a hotel. He actually smiled and seemed to like his job! I was impressed with the entire front desk staff! The room looked exactly like the on-line pictures…also often times very rare! The hotel runs LOTS of shuttles all around the area, so if you are here without transportation, you are not stuck in your room! The room was mostly clean, and the bed was very comfortable. The location is very close to the airport, and convenient for that use. CONS: This is a park and fly hotel, so there is NO PARKING! I cannot understand why the hotel management would not assign a designated area for people to park and fly. That would free up some parking for the people who are staying at the hotel, and walking in during rainfall. The room was terribly lit. Very dark and depressing. I suppose they save a few pennies that way, but I absolutely cannot stand it. A light near the microwave/refrigerator area would have been a nice, much needed addition. The room was not clean. I found a grey sweatshirt behind the chair! The light over the sink area was entirely inadequate for my wife to put on her makeup. The bathroom could use some attention. The toilet is too low for nearly anyone to use it comfortably. I am short at 5' 7”, and the stool was too low for me. Anyone over 6 feet tall would feel they are squatting on a soup can! I also thought it was unfortunate that the bathroom fan did not work. There is no possible way that housekeeping should have missed the fact that the fan did not operate. There is only one switch to operate both the fan and light, and so there is no way it should have been overlooked. The refrigerator is a tiny, college dorm-room sized fridge, with a typically useless freezer. The most egregious oversight for me is the fact that the wireless “security” is simply the hotel's phone number!!! I am sure no hacker would ever think to try that! Come on Best Western…at least pretend to care about your guest's cyber-security. I would recommend this hotel for a one-night stay only. The darkness of the room wore on me over a four day stay.

"Last night of a long journey"

4
14/06/2016

From check in through the stay I've got to say there were a few disappointments . But read all way through, it's not all bad. Proximity to airport , excellent Price fair. Within walking distance to dining, handy not having to get back in the car, Front desk staff plenty friendly, but I had to ask where's best place to park, no explanation about check out, shuttle, Continental breakfast, pool, a map on where our room would be , etc Property seems a little dated, no stopper in the tub. Bed is very comfy, water pressure good, plenty of hot water, AC is exceptional. Fridg, microwave, iron, all good amenities. Two mirrors for 2 ladies to do hair and makeup, that's a huge plus. I would stay here again and recommend.

"nice hotel"

4
14/06/2016

Parking was limited, there are several hotels in a complex and parking minimal, lots of people parked in the street. Breakfast was standard, coffee, juice, muffins, fruit. The beds were comfortable, the pillows were not.

"Nice Hotel"

4
14/06/2016

Very convenient to airport, A shuttle is available. The room was spacious and very comfortable. Regrettably, there are very few restaurants in the immediate area. Also, the hotel does not offer breakfast until 6 AM. Thus, if you have a flight before 9 AM. forget about having breakfast at the hotel. Nothing was available! How can a hotel call itself an airport hotel and not offer breakfast until 6 AM?????

"Bad Breakfast Spoiled It"

3
14/06/2016

I stay at Best Western Plus often. The amenities are always adequate and the properties are fresh and comfortable. This is a good airport hotel but during my stay the breakfast, which is included, was awful. Front desk staff was very helpful. Service directed to me, individually, was excellent. Breakfast was not.

"Accomadating and clean"

5
13/06/2016

Check in was fast and professional. The staff person was attentive and patient. The hotel is very convenient and close to airport. The airport shuttle is very helpful and the staff was good about staying in contact about our 3:30 a.m. shuttle with a reminder call twenty minutes before it left. The staff person was on hand and tuned in to all of us who were boarding the predawn shuttle, so not missing in action, very available to us all. He also handed us all a granola bar and water bottle which was a very welcomed early morning surprise.Room was clean and comfortable and hotel is well kept for the price!

"Nice room and front desk staff, but parking and breakfast are terrible"

2
10/06/2016

We stayed overnight at the Best Western because of it's proximity to the airport and the reasonable price. Our room was really great - nicely decorated and clean. The front desk clerk that checked us in was very funny and helpful. As far as parking your car overnight - forget it. They let folks park in their lot while they are out of town, which means there no place - I mean NO PLACE TO PARK. We parked on the street and were lucky enough to find a place fairly close to the building. The hotel is located near a half-dozen hotels, so good luck finding anyplace to park. Why can't they designate parking spots away from the front door for the folks out of town, and let the rest of us park in the same zip code? The breakfast on Saturday morning was terrible. They were out of food, even coffee. When I brought it up to the morning desk clerked, she just shrugged and blew me off. She didn't even look up from the papers she was shuffling. Super rude. They should staff better for weekend mornings, or don't advertise their free breakfast (because there really wasn't any food available).

"Nice hotel"

5
09/06/2016

this hotel is very nice. The hot tub and the pool is open 24hrs and the front desk is just wonderful I think her name is Meghan, really made us feel welcome and made us like we just walked in somewhere where everyone knew us. We will miss breakfast in the morning because of our flight but they have bags made up to go with yogurt and different breakfast things in it. We will be staying in this hotel our next trip into Denver complementary coffee and juices in the lobby very nice set up

"Denver Airport"

5
06/06/2016

This was my second time to stay here at the motel. I was just as pleased with my stay this time as I was the first time. The staff were friendly and accommodating, and offered me an upgrade for my Platinum status. I got a room with a whirlpool tub. It was great and relaxing! The breakfast was good. I will be returning to this motel the next time around.

"Solid airport hotel that does the basics very well"

4
05/06/2016

My wife and I were flying to the east coast out of DIA. We needed a hotel where we could leave our car for several days while we traveled. Really, when I need a hotel for a night either before or after a flight, I don't need anything fancy, I just need someplace that is clean, has a good shower, and a comfortable bed. The Best Western at DIA had all of that. They did the basics very well. Clean room. Excellent shower. Reliable, easy to understand shuttle service to and from DIA. I read some of the reviews regarding the staff and found them to be extremely helpful and courteous -- any rude behavior I saw came from guests who wanted ridiculous and impossible things. A little kindness and respect toward staff goes a long way, and it seems to be especially true here. Everyone I interacted with was professional and really pleasant. I was also impressed by the breakfast options. I wasn't expecting all that they had and was nicely surprised. If you need other meals, there are a few restaurants within walking distance and even more if you're willing to drive 2-5 minutes. Overall, a great experience.

"Try another hotel...there are many to choose from"

3
04/06/2016

We were flying out of Denver early so we decided to stay at the Best Western near the airport so that it would be an easy start. Parking was difficult...we were able to squeeze in to a space as someone was leaving. The wifi was so slow I couldn't use it. I called down to the front desk and they explained that there were two connections to choose from and that I should "choose the other one". Neither one was fast...I couldn't even check my emails. You would not be able to conduct business or stream. The room was not clean. The closet was never opened to be vacuumed and there were candy wrappers and popcorn on the floor inside. The is a strict no smoking policy yet I found a half smoked joint in the window sill. It obviously had dropped in there and the person that dropped it was not able to get it out. There it stayed. I bet it is still there. I've stayed in Best Westerns many times...this one did not live up to their reputation. I would go elsewhere as there are many hotels to choose from near the airport.

"All right for the price"

2
04/06/2016

Stayed here before our flight out of Denver after a terrible vacation. We were exhausted and glad to be near the airport and our toddler stayed comfortably with us in this room. Pretty sure we could have stayed in a barn that night and we would have slept like babies, but our only complaint is that the mattress had about a half-dozen blood stains on it that were nickel sized diameter or larger. While it was clear that they had been there for some time, it was gross to be able to see the bloodstains through the clean sheets. We had nowhere else to stay and our toddler was on his very last legs, so changing rooms wasn't an option either. We asked for an extra sheet set and layered it over the stained part of the bed. Hotel management: mattress covers are a must!

"Great stay"

4
03/06/2016

Stayed here the night before my flight. Great location for catching a flight but parking does get filled in the evening. They have a shuttle to the airport available as well. Room was nice, clean and spacious. I didn't used the pool but you could see it was a bit green. It is a non smoking property of all types.?? Breakfast was good but the orange juice machine needs attention both juices where warm.

"Overall, very nice"

4
02/06/2016

The room/small suite was very clean with adequate amenities. Breakfast was okay. Desk staff was mostly good except for one woman on day of check out who was really put out with me for asking for a simple letter to be mailed. I needed a stamp and offered her $5.00 to mail a simple first class letter. She finally she would do it but who knows; her attitude was not good.

"New but Understaffed"

3
02/06/2016

Clean and nice. Spa was almost warm, room not stocked with basic items. Staff was helpful when you could find them. Very pleasant but very understaffed. All around disappointing. Get ready for small rooms/small bathrooms. Close to airport but no jet noise.

"Great for catching a flight"

4
30/05/2016

Not spectacular, but very good for getting on an airplane. Friendly staff, took the time to explain airport workings. Inexpensive, convenient. Parking was OK, Villiage Inn 300 yards away for food. I would stay there again

"Average room"

3
29/05/2016

The room was average. Closet door was a curtain. Small bathroom. Front desk staff night manager, Andrew was rude and argumentative. The shuttle is unreliable. I've stayed at the Holiday Inn Express, Hilton Garden Inn, Red Lion, and Quality Inn out here on Tower Road many times before and decided to try Best Western Plus. Never again, the other hotels offer much more pleasant staffing and rooms.

"Clean with Comfy Bed"

3
29/05/2016

This Best Western has big suites with comfortable beds. The decor is dark with little lighting offered in the room. The breakfast area was cheerful with the usual fare offered. The indoor pool, which was one of the considerations for selecting this hotel, was cold and the hot tub was in need of a good scrubbing.

"close to airport"

4
27/05/2016

This is one of several chains close to DIA. We chose to stay here the night before an early morning flight. They are very efficient at getting guests to and from the airport. This is a basic, clean, convenient place to spend a night. Not really a place for a vacation getaway.

"No wi-fi access"

3
25/05/2016

We were on a tight schedule, checking in late at night and leaving on an airport shuttle early in the morning. Didn't receive a wi-fi password on check-in and never got an answer when calling the desk the next morning (person outside smoking). Otherwise, nice room and close to the lobby. Bathroom a little run-down looking. Paid a daily charge for parking while on flight - hadn't seen that when booking.

"Great hotel with the worst parking in the state. "

3
22/05/2016

This best Western is wonderful. It is centrally located next to several other hotels offer spacious rooms are reasonable rates and includes a buffet breakfast. However, there is absolutely zero parking at any of the nearby hotels. The best western offers a pay and fly program so people use the hotel parking lot as extra airport parking, take flights and then leave their cars in the parking lot; so actual guest of the hotel have no parking. The staff offers no alternatives of where to park the cars for paid guest of the hotel and we were stuck driving around for 47 minutes in the middle of the night upon arrival trying to find a safe place for two single girls to walk in the dark back to their room. My room was clean it was spacious the bathroom was wonderful the breakfast was amazing but if you can't park anywhere to get into the hotel and safely leave your car you can enjoy any of the amenities I'm a best Western rewards member and I will pay more for a hotel that is not best Western then stay here and have no place for my car.

"Nice and clean, comfortable, but parking sucks!"

4
18/05/2016

We stayed the night before an early morning flight. Hotel was clean and comfortable. Although the guy next door apparently needed his TV on to sleep.. But the parking in this area sucks. These hotels allow a "Park n Fly" so people that are staying at the hotel, if they are lucky, may find a parking spot within walking distance. We had to park at the Holiday Inn Express across the street. You can park at either hotel to the side of the BW, but not across the street at the Red Lion. So for guests staying, parking is a major issue and I'm not sure I would do this option again. Or I'd stay somewhere else, maybe back up by I70 & Penya. But Tower Road hotels (some), have very limited parking because a lot of the cars are there because of the $8/day charge to leave the car. While the rate is better than parking at DIA parking lots, they should have a lot that is for this only and allow guests to have parking near the hotel.

"Took the grandkids to spend the night and swim."

4
17/05/2016

Room was excellent, very clean, pool was a bit of a challenge for the little kids, the ladder into and out of the pool was very short and there are no walk in steps. Salt-water pool was very nice, little cool, but refreshing. The hot tub was small, but comfortable and ez for the kids to get in and out of. Convenient to local pubs and restaurants. Negatives: PARKING, although I found some every time I needed, it's a good case for help needed! Breakfast. Not near enough seats and tables for all the customers. I gave up trying to get to the breakfast buffet due to the line! Most folks appeared to be waiting for the hot waffle iron, but at six deep and no where to sit for our family of 5, decided to go out.

"Excellent choice with parking while flyiing"

5
17/05/2016

Excellent room, clean and comfortable. Easy access from major roads. Has rates for parking up to 14days with shuttle service to DIA. The WIFI works very well. All of the other amenities offered by all Best Westerns. Very good breakfast, was ready by 6 AM. The staff is friendly and helpful, knowledgeable of the area. Good restaurants for dinner nearby.

"Great stay!"

5
17/05/2016

The hotel had a great location to the Denver airport. We had a quick check-in. The person who checked us in was very polite and helpful. I don't remember his name. He gave us directions and made arrangements for us to have transportation to the airport the next morning.

"Denver trip"

5
17/05/2016

I stayed one night and found the room to be clean. The shower worked well and was updated. The coffee pot was a Keurig which we find a step above. The mattress was very comfortable. The noise level was also low. I wish hotels could find a way that the doors could not be slammed closed. There are a lot of inconsiderate people who allow the doors to slam behind them.

"Will NOT Stay here Again!"

1
16/05/2016

So many complaints that I have and I am usually not a complaining person. Arrived to room to find it wasn't ready! Had to wait outside the room for a few minutes until they were finished. Upon arriving I noticed that there was no vent fan in the bathroom, which makes for an unusually damp and moist bathroom after a shower! Also, the sheets were not completely clean! NO towels at the hot tub, the water fountain was not working as well as the phone to call the front desk to tell them there was no towels. The coffee maker had apparently not been touched as there was a dirty coffee filter inside where you pour the water!! This hotel needs some serious attention to detail in order to compete with some of the surrounding hotels!

"Acceptable"

4
14/05/2016

Very nice when you get into the hotel, recommend book online, felt telephone staff were abrupt. No parking places usually, had to park down the street, on the street. Room was very comfortable & large. The bed was extremely soft & comfortable.

"NO PARKING!"

2
10/05/2016

Will not stay there again. Parking lot was full when we checked in at 3:30 PM. Had to park on the street. Was lucky to find a place to park and was afraid to go out to dinner and chance losing the spot. Hotel made no effort to control parking and didn't even ask for the tag number. Room was OK, breakfast was good and shuttle service was on time so OK if you don't have a car but avoid the whole complex of motels if you do. WiFi was weak but worked better if you got closer to the hall.

"Check bedding and Towels"

2
10/05/2016

The bedding was for the pullout bed was filthy. Had huge brown stains. The top sheet on one of the beds was pushed down to the bottom of the bed BEFORE we got in it. The top cover of the other queen bed was missing. They did not give us any towels. It was really fun noticing this AFTER I got out of the shower. Old food left under the Pullout. The reservation was made in advance so it isn't like they didn't have time to prepare the room for us. When these issues were reported we got the head nod and "That is interesting, we will have to look into this"

"Great Price - Wonderful room. "

5
08/05/2016

We stayed for three nights at the BW at DIA. It was a very good Best Western Plus property. As longtime BW members, we were upgraded to a suite facing the airport. Upon check-in we were welcomed by Jerimiah. He checked us in and provided a quick overview of the hotel and the local parking options. Our room was clean and fresh. Apparently, one of the the last guests in our room was a marijuana tourist. They left unused lighters behind from an organic grower. The lighters were hidden between the couch and wall. They fell out when I sat down. I passed them to the front desk team. That was rather amusing. :-). We had come to Denver for the Nine Health Fair. It was worth the drive from Idaho. Details: Clean pool and hot tub Exercise equipment breakfast was included with eggs and meat Snacks and liquids are available at the front desk. Thick towels and quality toiletries. Coffee pot and wet bar in the suite. The back of the couch was very, very firm. The BW is located near a Days Inn, Holiday Inn and Red lion. Parking can be a challenge. It is shared between the Days Inn, BW and Holiday Inn. A lot of cars are left behind by airline travelers. There are several restaurants located nearby. We are sure we will return to this hotel when in Denver.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Michael, Thank you for your review of our hotel! I am glad you enjoyed your stay with us while attending the Nine Health Fair! I appreciate your feedback and hope to see you again in your future travels! Kind Regards, Meagan Opela Assistant General Manager

"Outstanding Value and a great spot."

5
08/05/2016

This is close to the airport, has free parking and WiFi - great breakfast - awesome staff! Well worth a visit. GPS gets a little confused - this hotel is being the Holiday Inn. Beds were great and it is a new hotel.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager

"Just a hotel."

3
08/05/2016

A fight to find parking. Show up early for breakfast or deal with not finding a place to sit and eat or get any fresh fruit. Its a pretty average hotel for the rating and price. Shower was good and hot. Pillows on the king size bed looked pretty funny though being these little half sized pillows and having 4 of them. (Seriously, pillow was about the same size of my head.) The pro to this hotel is that it is close to the airport and has some consistent shuttle service for it.

BestDays_AGM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 303-373-1600. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Meagan Opela Assistant General Manager

"Convenient to Denver Airport"

5
05/05/2016

The staff was very friendly; the bed was comfortable; the wake-up call was right on time; the location is very close to Denver Airport; we made our 5:30am flight with ease. The a/c unit initially did not seem to cool, but the maintenance person checked it out within 30 minutes of our call, and we had no further problems.

"Not Impressed"

2
03/05/2016

Quick one night stay and was not impressed with the beds. Might as well just have laid on a cardboard box. Floors were squeaky every time you walk across the floor it would wake someone up. Close to the airport and free shuttle to the airport was nice. No vending machines, expensive selection next to the front desk, take a few steps and save yourself some money and go to the 7-11 in the parking lot nearby.

"Good for DIA Travel"

4
02/05/2016

We stayed here for 1 night before our last vacation since we had a very early flight the next morning. When I checked in, the staff was great! While I had accidently booked a handicap accessible room via hotels.com although we didn't need that type of room, he (Jeremiah, possibly was his name?) was able to change us to a regular room. The hotel smelled clean and the room was nice & clean, with a comfy bed and good shower water pressure. We didn't use their pool or get to check out their breakfast but those things were offered. We did use their gym which was small but was fine for what we needed. I also was expecting to have to pay for parking, but we weren't charged which was an added bonus. The check-out staff in the early morning was also great even though another customer had tried to cause some hate & discontent. Overall this is a good stay for the money, especially if you're traveling to/from the airport.

"Not the greatest"

2
02/05/2016

I love Best Westerns. I feel very loyal to them, but this is one I will not be staying at again. The front desk was very nice, but it just wasn't your typical, good Best Western. It wasn't as clean and nice as I am use to. The main reason we did not have a good stay is because it was so loud. Our room was right next to the elevator and you could hear it everytime it went up and down. This is not good when you have an infant trying to sleep. I could also hear our next door neighbors very well. It was like the walls weren't thick enough. Also when someone started taking a shower early in the morning the water running through the pipes was so loud!

"Check in not the Best"

3
26/04/2016

This hotel does not recognize Gold Crown Diamond member. made reservation...requested ground floor...was given upper floor. It was late..counter person did not want to make the change. The best thing about this hotel is that it is close to the airport.

"Good"

4
21/04/2016

The hotel is very clean and quite Staff were very friendly and they checked me very fast Rooms were very very very clean like a 5 star hotel The hotel has airport shttle TO/FROM and it was very nice eventhough it was sharing with other hotels Everything was as expected Breakfast was below average

"good hotel"

4
20/04/2016

The staff was exceptional. Check in was fast and efficient. They went above and beyond to get us restaurant deals. The room was just fine. Nothing too fancy, but the place was clean, and the beds comfortable. The shuttle is great, the food is pretty good. Out flight was early, but breakfast was ready before 6 am. Pickup at the airport was quick as well. The hot tub and pool is open 24 hours. It was ok... A little dated but it did the job! This is a good value. Not fancy, but I slept through it...

"Nice hotel. "

5
19/04/2016

We stayed one night at this hotel after a late flight into Denver. Pick up by shuttle was on time. They stop at several hotels but was very easy and friendly driver. The check in was strange! Was never asked for id or verification of credit card. Front desk clerk didn't want to mess with computer when I said I had coupon for discount fro BW so gave me a discount on room which saved us money. I shared my concerns with management next morning and they were very professional and said my concerns would be addressed. Our ride came so I wasn't able to tell them the sheet needed replaced due to old stains. The sheet had been washed(I hope) but should not have been put back on a bed. The room was large. Bathroom clean. Wish there had been couple more towels but after trying to get ice did not go back and ask for more from night clerk. We did not have the breakfast so can't address that. Very clean and fresh hotel. The pool and exercise areas looked nice. As this was an unusual circumstance to stay over night we probably won't be back but not due to anything with the hotel. I would recommend this hotel. Hope the night clerk has improved or been replaced. I left sheet with stains on top of bed hoping the maid would see and not use again. I put it on floor that night and we did not use it to sleep.

"Good room no parking "

4
18/04/2016

Nice room for airport hotel. Upgraded to suite. You can leave car for up to 2 weeks with 1 night stay problem is hard to find parking spot. No hangers or tv listing in the room. Stayed here several times shuttle is always prompt. Good access to airport.

"very good airport hotel!"

4
17/04/2016

Have already booked next stay at this reasonably-priced airport hotel in convenient location with comfy bed and indoor pool. Free airport shuttle, breakfast and wifi make this a bargain at this clean and convenient hotel!

"Good price, clean room, great service."

4
14/04/2016

We stayed here during the recent blizzard in Denver. We were supposed to stay one night, but ended up staying two because of cancelled flights. The staff was very friendly and accommodating even though this was obviously a stressful time with many people unable to reach the hotel and many, many more stranded trying to find a place to stay. The room was clean and the bed comfortable, everything we expected. The breakfast was standard fare, pasties, a few hot items, etc. However, it is worth noting that the breakfast was much appreciated as it was nearly impossible to get anywhere because of the blizzard. I am sure this was the only food many people got that day. The location is great. The proximity to DIA with the shuttle makes it a great place to stay when flying. There is a restaurant right across the street at the Holiday Inn and a 7-11 a short walk in the opposite direction. Having these stores within a short walk was a blessing as if they were any farther no one would have been able to reach them in the weather. Not all the hotels on Tower Rd are as close or even within walking distance of restaurants and food. The price was good, lower than others in the area. Also, the Fly and Park rate was lower than most and included 14 days, whereas other only had 7 days for a similar price. However, it is worth noting that parking is a problem, and the lots seem to be excessively full. If you arrive late you may have a problem finding a place to park. I ended up on the street the first night and was not sure if I left my car for the 14 days it would be there when I came back. Since we ended up stranded I was able to grab one of the few spots vacated early in the morning by some brave soul, so I ended up not having to worry. Bottom line - I would stay here again.

"Noisy hotel with no parking"

2
12/04/2016

Noisy hotel with no parking. Do not stay at this hotel. The staff was nice, but the hotel product is sub-par. Took 20 minutes to find parking in the area. And was afraid I might get towed. There are many other hotel options in the area, so no need to book a reservation at this one.

"Breakfast not available"

2
08/04/2016

The cook did not show up for breakfast. There was dry cereal only. We had to leave early and go to the airport for breakfast. Therefore we weren't able to use the shuttle either. Overall it was a very poor experience.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. I apologize that your experience was not exceptional and will be using the feedback you provided to implement improvements for our future guests stays. If there is anything I can do, or if you would like to discuss your stay in further detail, please do not hesitate to contact me at 303-373-1600. Kind Regards, Meagan Opela Assistant General Manager

"Thank you Best Western!"

5
07/04/2016

We stayed at this hotel the night of the recent March blizzard after staying the previous night at The Best Western's sister hotel the Day's Inn (next door). The Day's Inn was booked up, and it was made clear to us that we would have to find other accomodations, even though there was a blizzard. The Best Western welcomed us warmly. We luckily knew some people who had been able to extend their stay there, and we slept on the couch/floor of their room. The Best Western staff was awesome, and went out of their way to make us comfortable. They brought us extra sheets/blankets/towels. They set us up with two different wake up calls, along with two separate shuttles to the airport. I was able to sit in the breakfast room and get some business done over the complementary wifi. The room was clean and quiet. We will definitely stay there again. We would have been happy to pay extra to stay there that night, but for them, that was not even a consideration. Thank you Best Western!

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. We appreciate your feedback and are happy to hear that you enjoyed your stay with us! We look forward to seeing you again in your future travels!

"perfect end to long flight"

5
06/04/2016

not too long a ride from the airport via free shuttle :) very friendly and accommodating staff. great bed and shower! hot tub was a godsend! good wifi connection. wide variety of breakfast choices. room did need a little tlc like there was no light above the coffee making facilities and the phone in my room wouldn't dial out but, otherwise, wouldn't hesitate to stay again.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. We appreciate your feedback and look forward to seeing you again during your future travels!

"Parking for airport makes it worth it"

3
05/04/2016

We wanted to stay the night prior to our flight near the airport, since we're more than 100 miles from there. We're Best Western Rewards members, so it was our first choice. It's decent for the price and breakfast, though never spectacular, is a big time-saver for us. It was great to be able to park there for our vacation for a flat rate and get a shuttle to the airport.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for reviewing our hotel. We appreciate your feedback and hope to see you again during your future travels!

"Great Option for DEN Airport at Lower Cost"

4
03/04/2016

Needed a one-night stay as close as possible to DEN airport for early am departure next day. Was surprised at how expensive my regular chain hotels were ... all over $150. Saw this hotel as an option at a much more competitive price, but worried overall quality would be an issue. Actually no concern at all. Room was great. Very clean, everything in order, and staff were great. Only issue at check-in was the rate shown at check in was about $25 above what I reserved ... simply showed my resv confirmation and the price was corrected. Shuttle was great both directions. Had a king suite. Appreciated the fridge and microwave as I only wanted a light dinner so walked to the 7-11 about 1 block away and picked up some items. Could have gone over to the restaurant also nearby. (Btw, they give a coupon for a discount if you have dinner there - the Holiday Inn Express.) Overall a great stay and I would use again esp. at such competitive prices.

"OK for an overnight stay near DEN. This time BW messed up"

3
01/04/2016

I usually fly into DEN late, find a close place to stay for an early drive to the mountains. This time, I was to meet 2 other ski buddies, and chose a suite with 2 queens and a pull out sofa. When my 2 other buddies arrived before me, the receptionist told them that all they had was a regular room with 2 queen beds, and that Booking.com had not asked for a suite.I called Booking from my plane. before take off, and the agent, Sam, was extremely helpful and clearly said a suite had been ordered. He made arrangements at 2 other hotels, but my plane took off and I could not inform my buddies. When I arrived, my buddies had already moved into the room. The next day I talked to the manager, who reluctantly agreed that it was BW's fault and gave us a #20 discount. It didn't make up for not having a third bed and suite that we had clearly reserved. I've stayed at the Red Lion next door, which is quite similar, and the Country Inn, which was a little more, and maybe not even as clean ( at least our room that one time). I usually stay at Woolley's when I return from the mountains, and take advantage of happy hour, great breakfasts, and great comfort. The extra expense is worth the luxury.

"Comfy beds"

4
29/03/2016

Slept well here. The beds were comfortable and the hotel was pretty quiet even though it was pretty busy there. The hot tub was small but hot! A pool maintenance guy came in to service the pool and hot tub while we were in the pool; just myself and my daughter in the room at the time. He was very friendly and accommodating while we were swimming and he was attempting to accomplish his task.

"good comfort for short stay near airport"

4
28/03/2016

Was good value for money and very comfortable. We were traveling as a family and was convenient as starting and meeting point. Staff were every helpful to our needs. Highly recommended for those who would like a short stay near airport before traveling onwards

"Clean place to stay"

4
25/03/2016

Clean, comfy king sized bed, and it was located around everywhere we wanted to visit while there. Pet friendly so thats always a plus for me. The breakfast was really awesome the first morning we were there! Biscuits and gravy with eggs and plenty more. We are picky on our hotel breakfast and this didn't disappoint. Now the second morning did disappoint and thats all I'll say on that.

"Great stay"

5
21/03/2016

The hotel room was clean and well put together. Beds where very comfy though they need more pillows on the beds. The restroom was very clean and roomy. Close by to restaurants, the breakfast was very good. They serve scrambled egg, potatoes , and other good things.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for the kind words! We look forward to seeing you during your future travels! Meagan Opela Assistant General Manager

"Worst Best Western experience I have ever had"

1
20/03/2016

We booked a room for 5 people. It had 2 queen beds and a pull out sofa. When we checked in there was not any linen for the pull out. When we called the front desk to request linen we were told to come to the front desk to pick it up. The linen should have already been in the room. They also advertised and wrote to us in an email before our arrival that they provided shuttle service from the airport to the hotel and back. We were staying only overnight for an AM departure the next day. The shuttle was later than advertised and actually covered 4 different hotels. The shuttle was not big enough to hold all of the people who were waiting for a ride. We got on but many did not. The email from the hotel also advised that the shuttle leaves every 30 minutes for the airport. Again they did not advise that it was "space available" and first come first serve. So with a late arrival at the hotel the shuttle was booked for the two best options, time wise, for our transport to the airport. We had to get a 5:30 AM shuttle even though our flight was not scheduled to leave until 8:30 AM and the shuttle drive is all of 15 minutes. And the free hot breakfast they also advertised, and another reason for booking this hotel, did not start service until 6 AM--so no breakfast!

"Clean "

5
15/03/2016

We were only here to sleep as we had an early morning flight out. The hotel was clean and updated. Comfortable beds. Coffee was brewed even though it was the middle of the night. The shuttle was on time and got us to the airport quickly. The shuttle only allots the hotel a certain number of passengers so make sure you reserve a spot early.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for your kind remarks! We hope to see you again during your future travels! Meagan Opela Assitant General Manager

"Park and Fly"

4
15/03/2016

I needed a place where I could leave my car for a few days. The Park and Fly option made sense for me to be close to the airport and not worry about parking and getting an early flight. They allow up to 14 days free with a park and fly rate. The room was more expensive, but the parking made it worthwhile.

"Nice rooms"

5
15/03/2016

We had came here to stay to visit family and had a great experience clean room,comfortable beds and love having shuttle take us to the airport . Housekeeping were very friendly and helpful . They helped us take our luggage to room and welcomed us . I would definitely stay here again

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for your kind words! We hope to see you again during your future travels to Colorado! Meagan Opela Assistant General Manager

"Room OK but several lapses in organization"

3
14/03/2016

We booked a room here before an early morning flight out of Denver International Airport. The room itself was OK, clean (except for a couple of hairs in the tub) and large enough to visit with family staying in another room. The wind did howl a bit through the window, not a big deal for us but some might be annoyed. Parking was tight but we found a spot. Drawbacks - the front desk staff did not know if our room was ready, when we arrived more than 1 hour after the hotel's 3PM check-in time. The printer in the business center did not work, odd for an airport hotel where guests need to print their boarding passes.

"Quick Trip to Dnever"

4
13/03/2016

Inexpensive place to stay near the Denver International airport. The location was behind the Red Lion Inn and at night, it was not easy to see from Tower Rd which was listed as its address. My daughter and I had a late night check-in (after 10 pm) and our room was held for us. The decor was well worn and needed an update but the room was clean and quiet. The full free breakfast was very good and offered a great deal of choice. The hotel had shuttle service to/from the airport available which we did not use but it is a useful service. The beds were comfortable. We only stayed one night but we were pleased with the value.

"Best value near DIA"

5
12/03/2016

I stayed after a long day of travel and was very pleased to find a premium room for the price of an ordinary room at other hotels. Great staff, excellent room. Extremely comfortable bed. Best Western PLUS Denver International Airport Inn and Suites will always be my first choice when I'm in Denver on business.

"Stay here"

5
07/03/2016

This was a great hotel. Good deal and nice staff. Shuttle to the airport was great and well organized. Hotel was clean. Location was perfect. I wish I could have stayed longer. Comfy bed. Great staff. Friendly people.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Marrianne- Thank you so much for your kind words! I am very happy to hear that you enjoyed your stay here at the Best Western Plus DIA! We hope you choose to stay with us in your future travels to Denver!! Warm Regards, Meagan Opela Assistant General Manager

"Perfectly fine."

3
07/03/2016

I had two different rooms. I changed after arrival because the heat appeared to be not working in the first room. The second room had a window that needed repair by maintenance, but the room was otherwise fine. This hotel is fine for a quick overnight stay if you get a good price. I would not choose to spend more time than necessary there.

"take it or leave it."

1
05/03/2016

Never ever again. Not enough parking on property. Bathroom did not work. Staff told me we should stay in room because they would have to rent it to someone else. No maintenance people on staff, I was told. Never saw or spoke to a manager.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Mark, I am very sorry to hear that you had a difficult time with the parking. It is our mission to provide excellent customer service to all of our guests and I sincerely apologize for falling short during your stay. If there is anything I can do to remedy the bad experience you had, please do not hesitate to contact me directly at 303-373-1600. Warm Regards, Meagan Opela Assistant General Manager

"GREAT VALUE FOR THE PRICE!"

5
02/03/2016

The night desk clerk was very, very helpful and very friendly. SHUTTLE SERVICE GUY WAS A LITTLE CRABBY AT 6AM. Excellent value for the price & close to the airport with free shuttle service. Good bed to get a short night of rest.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear Gene, Thank you for 5 star review on our hotel! We strive to exceed expectations with our service and it pleases me to hear that our staff was so helpful! We all hope to see you again in your future travels! -Meagan Opela Assistant General Manager

"great customer service"

5
27/02/2016

Very pleased with our stay! The receptionist Tara S. had great customer service and was very accommodating when our confirmed reservation was not in the system. My boyfriend was quick to become agitated but Tara was very understanding and found us another room. She even matched our previous price which we were very thankful for! The 24/7 shuttle service is also a huge bonus! We will definitely stay here again.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for your kind words! I am very happy to hear that our front desk associate, Tara, did such a wonderful job accomodating you! I hope we will see you again in the future! Meagan Opela Assistant General Manager

"Overall all good stay"

3
27/02/2016

Best western , was value for price. But not that good quality hotel i stay in my past experience. overall its good experience for one night stay. as i wanted to catch my flight next day. Good part is shuttle service and near by denver airport in colorado. Food quality would have been better. Room may be better.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for reviewing our hotel. We are pleased to hear you enjoyed the proximity to the airport and the free shuttle. We hope you will stay with us again in your future travels!

"BW airport hotel, Denver"

4
26/02/2016

We like to stay at Best Westerns, and this hotel was very convenient with airport shuttle. Breakfast was included, and there were several restaurants in the area within walking distance. Abbie at the front desk was very helpful, and we enjoyed our short stay. Since Denver is quite a distance away, we would mainly recommend this hotel before or after a flight.

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for reviewing our hotel. I am pleased to hear you enjoyed the proximity to the airport and the breakfast. I am also pleased to know that Abbie did such an excellent job assisting you as well. We hope you choose to stay with us in the future! Meagan Opela Assistant General Manager

"Great Room Size"

4
25/02/2016

The room size was perfect for a party of three including a wheel chair. Close enough to the airport (as a visitor I did not realize how far from downtown Denver the airport was.) There was one issue concerning the person in the wheelchair, which is not applicable to others unless they have knee issues (the toilet was very close to the floor.)

BestDays_GM, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Susan, I am very happy to hear that you enjoyed your stay with us. I apologize that the toilets were so low and hope that will not deter you from staying with us in your future travels to Colorado. Meagan Opela Assistant General Manager

"Over all, a good experience"

5
25/02/2016

The bed was hard, so sleep was not the best, but I got sleep. Staff was friendly and helpful. The breakfast selection is not huge, but totally sufficient. Diabetes narrows down my choices. Price seemed plenty, but in today's world, I guess respectable. AAA discount helped. Bottom line: I would stay here, again.

"Nice no frills hotel. Great breakfast. Super close to DIA."

4
23/02/2016

We stayed here upon arriving to Denver to go skiing and for our flight out after driving down the mountains. (So we stayed in and out) The staff was great and the room was clean. I watched over our stay the staff dealing rude guests and they (the staff) were very professional. One other thing, if you get a King bed room you also get a fold-out single couch which is great for your child. You do not see that if you book online or in person. Ask for extra sheets and a pillow and a blanket when you check in. They are happy to give it to you. Best thing is the breakfast. It is well beyond a "continental breakfast" as you get eggs, sausage, bacon, and lots more. For myself and wife and child I would value the breakfast alone at $25.00. In the lobby they offer microwave meal and drinks as well if you get in late and the rooms have microwaves and coffee makers.

"You get what you pay for"

3
20/02/2016

Not that comfortable sofa bed for the kids. The pool was green. The hand tap fell off. The instructions weren't clear as to what side of the airport to exit to get the shuttle (go t the red side, not the blue side of the airport).

BestDays_GM, General Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear rachbh, Thank you for taking the time to review our hotel. We sincerely apologize that you did find the sofa beds to be comfortable. Next time you are in the area please reach out to me directly at 303-373-1600 and I will make sure things go smoother and we get you the best rate available.

"dirty"

2
19/02/2016

we found hair in both beds, around tub/shower curtain area, and under the toilet seat. when walking thru the room in socks, my socks were covered in hair and other debris as if the floor had not been vacuumed for some time. The room was also short on linens and towels even though there was a personal welcome letter to the 4 of us registered to the room. front desk staff polite and attentive.

"Some good points ...some not so good"

3
17/02/2016

The hotel is very convenient (5miles) to the airport terminal in Denver..which is still within the airport complex (big airport). Immediate impressions were not good ...parking was impossible ...there are basically 4 hotels together and it is not obvious who owns which car park...I initially found a spot in the car park immediately opposite the front door of the hotel ,only to be informed by the person (after seeking advice) on reception that if I parked there I risked being towed. I then parked round the corner on a side road and proceeded worry about it for the rest of the night ...eventually getting up at 4am and moving the car to a "better" place. Room was very good and clean. Service at reception was friendly if basic ....but perfectly acceptable. Breakfast was disappointing...tables were not clean ...hot food was cold..coffee urns were empty until I asked the server to replace them...bread/biscuits were stale.. All in all ...not good. However I was in conversation with some other guests at the next table and they said that this was their 4th breakfast and that the previous 3 had been excellent...they suggested that a " usual " member of staff was missing that day. That may be so...... guess everyone is entitled to one bad day. Check out was simple and fast.

BestDays_GM, General Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for reviewing our hotel. We are pleased to hear you enjoyed the proximity to the airport and front desk staff. We do apologize about the issues you faced with breakfast and will address the issues with our team. We hope you choose to stay with us in the future

"Not as advertised"

1
17/02/2016

We reserved the King Suite, on-line it shows a separate living room with a sofa sleeper, desk and a kitchen area then a bedroom area with the Jacuzzi. We got a small one room area with a bed, Jacuzzi that you had to hold the drain shut until it partially filled first, 1 upholstered chair, and 1 desk chair with the desk right next to the Jacuzzi, NO sofa at all. The room was #321 right next to the Elevator. This was a surprise for my wife for Valentines day. I sat in the desk chair while she sat in the other chair to watch a movie. No tv channel guide on the tv to know what was on just a paper telling you what channel was what station. When I got home I found out that they overcharged me for the room by $25.00 but gave me a receipt showing the right price. Called the Hotel and was put on hold for 16 minutes, hung up called back and no answer. Finally got someone and was told that if there were people at the desk, they always come first over a paying customer on the phone. Couldn't do anything for me and connected me to Billing. Billing told me that their description of the room was exactly like shown on line including having a sofa in the room. VERY disappointed and will never recommend to anyone. Manager was supposed to call me back but never did, but the price charged at my Bank was reduced to what it was supposed to be.

BestDays_GM, General Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear Valued Guest, I am so sorry to hear about all of the issued you faced while staying at our hotel. Please reach out to me directly at 303-373-1600 so we can make this right for you.

"Terrific customer service !!"

5
15/02/2016

Kudos to Best Western Plus DIA. I arrived to the hotel only to find out that Booking.com never completed my reservation. Tara at the front desk couldn't have been more professional and understanding. Without me even asking she said she would give me the room I had reserved and match the booking.com rate. I felt so relieved to have someone like her behind the desk. Simply put, Best Western Plus is a comfortable, modern hotel with stellar employees. Thank you.

"Pretty good for an airport hotel"

4
10/02/2016

The good-The hotel was nice enough to provide a mini crib which is a step up from the typical pack n play. Breakfast choices weren't bad and better than a continental breakfast. Even slightly better than the usual Best Western Plus breakfasts that I've had. We didn't stay too long but for the time we were there it was pleasant and convenient. The bad-The area has a problem with parking. Therefore, you kind of have to share parking space with the other surrounding hotels. Our flight arrived late at night so there wasn't alot of parking so that was kind of annoying in the winter. Rooms could use updating, and for some reason the sink is not in the bathroom but in the hallway of the room where there is carpet. Not a dealbreaker but just hard to get used to.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Let me start off by thanking you for staying with us. Sorry for the parking issues but I am glad you enjoyed breakfast and we had a crib available for your family. If you return to the Denver we hope to see you soon!

"WORST BEDS EVER"

2
09/02/2016

I have stayed in motels and hotels all over the US. This Motel had the worst bed I have ever tried to sleep in. If the next day is going to be busy dont stay here. The rooms seemed over priced for an evening stay.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Let me start off by thanking you for staying with us. We appreciate your business and are very sorry that your bed was anything but pleasant. We strive to provide the best product and service we can and we fell short of this expectation. I understand that it must have been very frustrating and we want to offer you our sincere apologies. If you return to the Denver area please don't hesitate to contact me directly and I will be sure to take care of you and provide a much better stay.

"Close to DIA with Free Shuttle"

5
08/02/2016

The Best Western DIA is a very nice hotel and convenient to the airport. The rooms are nice and the beds are comfortable. The shuttle runs 24/7. Be sure to book your seat the night before because the shuttle picks up at several of the local hotels. Be sure to call when you land to make sure there is a shuttle waiting. I was advised differently and had to call and wait. The night front desk employee (Andrew) was super helpful. He answered my questions and got the shuttle turned around to pick me up. One thing that could be improved upon is the parking. Late night arrivals will have few options to park. One thing you can do is park behind the hotel on the street. It's not a busy pass-through street but one that runs behind all the hotels so your vehicle is safe. It's well lit from the street lights and viewable from the east side rooms. Overall a good stay and close to the airport.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you for posting a review about our hotel. We love to see comments like this. Andrew works hard, and is a great asset to our team. I will share this with the team, and Andrew. I am sorry you had issues finding hard time parking. We are thinking of different action plans to correct this. Thank you again, and we look forward to seeing you again at the hotel!.

"Worst shuttle service on the planet Earth!!"

1
07/02/2016

Arrived at DEN with a reservation at BW Denver Airport, booked and confirmed through their own website. Waited for the shuttle at hotel pick-up ground transportation (east side), and when no shuttle arrived after 20 minutes, called the hotel direct line, but no answer. Called again ... and again ... and again. After four attempts someone picked up, and we're told the shuttle only picks up on the west side of Denver airport (of course, we were on the east side). Was told the next shuttle would be by in 30 minutes (having stood outside already for 30 minutes). I don't like to be made a fool of, so I read, and re-read, and re-read again the hotel confirmation, confirming that NO WHERE does the BW Denver state that shuttle pick-up is ONLY from the west side. UGH. Head over to the west side, and sure enough, a shuttle finally trudges along after 30 minutes. Get to the hotel, and the front desk is not staffed. Wait, and wait, and wait. Clap, yell ... no one. No wonder it took four attempts to get someone on the phone. After 10 minutes, the clerk comes out of the back to check us in. I must say, she was not phased by our displeasure in BW (she really didn't care). She also confirmed that, yes, we were not crazy, the confirmations make no mention that shuttle pick-ups are ONLY from the west side. The astounding thing is that she also confirmed that we were the first humans on the planet that had EVER made mention of the east vs. west side pick-up fiasco. Really fellow travelers?? Is everyone else as dense as this clerk, or are we really that much more cognizant than everyone else? DO NOT STAY HERE.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Let me start off by thanking you for staying with us. We appreciate your business and are very sorry that your stay was anything but pleasant. We strive to provide the best product and service we can and we fell short of this expectation. I understand that it must have been very frustrating and we want to offer you our sincere apologies. If you return to the Denver area we hope you will give us another chance as this is not the "normal" at our hotel!

"Nice and decent"

4
03/02/2016

We had to stay here because our flight got cancelled it was last minute but the hotel was very nice, clean and staff was very helpful. The room was super clean only thing is we could hear the people above us walking like if we where in the same room. Price was a bit high but it was the best option. Breakfast was really good and plenty of options.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you so much for taking the time to fill out the survey! We really appreciate it! I am happy you enjoyed your stay with us except for the loud noise above you! I will share the feedback with our team! We look forward to seeing you the next time your in Denver!

"DIA Best Western Plus"

5
01/02/2016

Great deal with comfortable room. Pleasant staff. Walking distance to restaurant. Reliable shuttle to DIA. Internet weak, Pool and jacuzzi. Wake up call on time. Free breakfast. Minister with microwaveable dinners in room

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear John, Thank you so much for taking the time to fillout a survey! I am happy we met your expectations but apologize about the slow Internet! I will send your feedback to our team! We look forward to seeing you the next time your in Denver! Nick Assistant General Manager

"2 night stay"

4
27/01/2016

Room was in great shape and clean. I have stayed at this location before and I have always been extremely happy with the quality of service and the rooms. The only thing I missed was the complimentary water bottles that I have always been used to when staying here but not a deal breaker whatsoever. I will definitely stay again.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you so much for taking the time to fill out the survey! I really appreciate it! I will share your feedback with our team! We look forward to seeing you the next time your in Denver!

"Sleep & Fly"

4
26/01/2016

We stayed two nights at the hotel. We did the sleep and fly package and left our vehicle for 5 nights. The shuttle service worked well and our vehicle was safe and waiting for us at the hotel when we returned. The bed was super comfortable. The rooms are not updated but clean and very acceptable. The staff was super helpful and friendly.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you so much for taking the time to fill out the survey! I will share your feedback with our team and look forward to seeing you the next time your in Denver!

"Convenient but lacks customer service "

3
25/01/2016

We stayed here because it was close to the airport. The room was fine, a little worn but for one night it was good. The bed was comfortable and the room was clean. BUT the hallways were dirty. The front desk staff seemed bothered to help us. We arrived at breakfast early and they had already run out of items and didn't replace them. All in all, we were satisfied with the room but disappointed with the service. I wouldn't stay here again.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you so much for taking the time to fill out the survey! I am happy your room was comfortable and clean. I apologize we did not meet your expectations with the Front Desk and Breakfast service as well as the hallway. I will share your feedback and coach our team. I hope you will give us another chance next time your vising Denver!

"Offsite Parking Lot with Rooms"

3
23/01/2016

Totally agree with previous reviews on lack of parking. The park and fly cars take up many of the available spaces. Late arriving overnight guests are likely to have to park on dimly lit streets or in the lot of an adjacent hotel.

Nicholas V, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you so much for taking the time to fill out the survey! I am sorry you were not able time find parking late at night! I will share your feedback with our team! We look forward to seeing you the next time your in Denver!

"Good hotel near AirPort"

4
21/01/2016

We stayed two nights in this hotel and found all OK. Near by AppleBees and easy accesos to the AirPort. But no to well marked streets. The AirPort shuttle helped since we returned the car a day before our flight. The AirPort is huge and generally well run.

"No hot water and no where to park"

1
18/01/2016

I stayed one night before my flight. I had to park a block away because the lot was filled by park and fly customers who had completely used up the parking lot. Then the next morning there was no hot water. The hotel staff were completely unwilling to help. My advice is try the Hyatt near by. They know how to treat customers

"would not stay here again...too many issues"

1
17/01/2016

Had an early flight out of Denver so chose this motel close to DIA. Have stayed in a Best Western previously and had a good experience. However, this was not a pleasant experience. The room smelled like a used clothing store, i.e. thrift store. The bedding smelled, needed to be laundered. The alarm clock could not be set. Shower apparently had not been used for some time as the control knob to switch from tub to shower was very difficult to operate, stuck in the tub position. We could hear voices/footsteps in the room above. A very bad experience. We used Mileage Plus airline points to reserve this room. Not sure if they have specific rooms designated when reserved with airline points but that may be the case; I can't imagine Best Western offering this to cash customers..

"Very Good Hotel"

5
15/01/2016

This is a great hotel with a caring, great attitude staff. Very good price for the room and service. Nicely updated, and spotless - well kept property. Most hotels like this would cost almost 2 times the amount for what you get. I will be staying here again on my next visit to the area.

"DIA Business and connection out of state"

5
15/01/2016

Great place to stay, clean rooms, courteous staff, prompt shuttle, great breakfast. Great VAlue! I plan to make this my first choice an all future business or family trips out of town. To get all this value in one place is rare and very convenient for me the consumer.

"Average"

3
10/01/2016

Stayed here for one night prior to flying home. The hotel is just average. The room had plenty of space for 2 people. We enjoyed having a king size bed and a sofa. The lady at the front desk was nice and very helpful! The bathroom in our room could have been a little cleaner though. Housekeeping left hairs in the bathtub and on the toilet, and there were a few toenail clippings on the floor. I cleaned it up myself with sanitization wipes. Housekeepers, remember to double check for stuff like that. The tub surround could also be replaced. The worst thing about this hotel was definitely the parking. There is just not enough parking for everyone at this hotel. If you're lucky enough to find parking, I don't recommend leaving because it won't be there when you return. We had to park at a different hotel and walk back to the Best Western. If you're staying for just one night and need to be near the airport, this hotel is fine enough.

"Denver airport"

4
10/01/2016

This is a very close hotel to the Denver Int. Airport. It is about 10 minutes to the hotel via the free shuttle. The only draw back to the free shuttle is that they drop you off in the shuttle zone and you must walk across 3 rows of traffic, then walk up 2 levels to check. Since I was flying Southwest, this is about as far as possible to walk as possible. Hotel staff was helpful but again, the shuttle service early in the am takes the front desk staff away from the desk to coordinate with the shuttle between the 3 hotels sharing the same parking area. Parking is limited and a lot of people complained they could not park next to the hotel. Room was big, clean and a nice bathroom.

"Fair value for the price"

3
29/12/2015

You will be fine as long as you do not expect too much from a Best Western. The location is quiet but there is NO available parking anywhere. You will end up parking on sidewalks, open fields, and other odd places if at all. It looks like they allow long-term parking while you travel hence zero parking for other guests. The shuttle is OK a bit smelly though and the drivers drive way too fast. The amenities are fine, breakfast is plentiful (coffee is extremely weak), the pool was relatively clean open 24 hrs but there are no towels so bring your own, the room was clean as well (microwave and fridge included) with adequate supplies (coffee, shampoo, soap and such) and free Wi-Fi. Negatives: the TV works oddly: delayed commands, freezes, makes weird loud noises, and stations are hard to find. The walls are thin so be prepared to hear loud neighbors (we had to put up with a room full of people who yelled and laughed until 1:00 a.m. and kids running up and down the hallways slamming doors). The front desk staff is efficient but not friendly at all. I asked for a map of the area and was told I should have taken one at the airport...they also do not give out any basic information on breakfast hours, check-out time, places to eat... unless you ask which makes for a speedy check in: I walked in, gave my last name and was handed the card keys. Make sure you reserve your departure shuttle (again they will not tell you, you have to figure it out and read the sign) the day before as it gets full. Overall our stay was fine and a decent deal for the price considering how expensive hotels can be in Denver...

"Awesome property, close to airport"

5
29/12/2015

This property is awesome and very close to the airport. We had asked, if possible, for an early check-in upon arrival and we arrived our room was ready for us. We had also been upgraded to a suite as no extra charge. This was a very pleasant surprise for us.

"Basic hotel"

3
29/12/2015

Pretty much your standard airport hotel. Clean and fine overall, but the beds were uncomfortable. The airport shuttle was helpful to us, and the express checkout made it easy to get out the door the morning after our stay.

"horribly dirty hotel"

1
29/12/2015

The sheets on the bed were not clean. The downstairs common bathrooms were disgusting. It wasn't just our room, others were complaining about hotel cleanliness. The check-in clerk was rude but when we checked out the morning clerk was pleasant and helpful.

"Stay Not Here!"

1
28/12/2015

Arrived late due to a cancelled flight. Shuttle was okay, albiet late. While Christmas is a time for surprise gifts, the hair in our bed and the mystery stain on the bedsheet wew must have been gifted by Tim Burton's Halloween animation character. The bathroom also had the faint odor of an elementary school's boys urinal in need of a serious bleaching. We wont be back, and I still have the willies just typing about it!

"DIA Hotel"

5
28/12/2015

Nice hotel, good shuttle service to the airport. Clean nice hotel and a good value. Very handy for an early morning flight. We returned our rental car the evening prior and relaxed knowing we would easily make our flight home.

"Disappointing to Tired Travelers"

1
27/12/2015

We arrived at the Best Western Plus Denver International Airport after a long, exhausting trip (around 2 am). We had pre-booked our trip and called to let them know we were going to be late. We arrived in the cold and snow only to find ZERO parking available. When we asked the man at the front desk about parking suggestions, he basically said "good luck". After driving around for 10 minutes he settled on the back side of a gas station (which was still a hike in the snow away). We went to our room (while waiting for my husband to park we had discovered that people were being turned away because the hotel had been overbooked. When we finally got to our room, it was filthy. Crumbs on the mattresses and visible on the box springs. Hair on the pillow and something (a booger?) stuck to one of them. We immediately turned around and left. It was so frustrating especially after getting in so late.

"An okay place to stay at the airport"

2
18/12/2015

There were no major issues during our one night stay here. But there were some small ones. During the night, the air conditioner wouldn't go on waking us up more than once because of the heat. We finally opened the window, turned on the AC fan and got back to sleep. Not sure what happened there because when we checked in the AC was ice cold! Also, parking was a bit of an issue if you got in late. Breakfast is not bad, just regular. Staff seemed pretty helpful.

"VERY VERY DIRTY HOTEL"

1
17/12/2015

We have stars in this hotel a couple times and have never been this disappointed. There was trash on the floor. Hair in both beds that we found when pulling back the covers. The ceiling in the bathroom was really gross. Hair and brown stuff on it. The shower curtain had something on it also. There was no trash can liners, only 1/4 roll of toilet paper. We will never stay in this hotel again.

"So much better than spending the night at DIA."

4
17/12/2015

Convenient location to DIA. Shuttle service was great. Breakfast was quick, but nothing spectacular. Although not asked for; we were given a handicapped room. Using the wheel-in shower made the floor of the bathroom wet because the shower curtain didn't reach the floor.

"Denver Broncos game!"

5
15/12/2015

From Texas,traveling to Denver for foorball game. Great place to stay for a short weekend. Awesome staff, comfortable clean room and great hot breakfast. Will absolutely stay there again for our next weekend getaway!

"great hotel"

5
14/12/2015

I picked this hotel because it was a three star and the price was the same or a little less than the other two star hotels I was looking at. they let me leave my vehicle there for a week while I was away and offered free shuttle service to and from the airport which is a weight off of my mind. my vehicle was in the same shape as when I left it. I would stay here again.

Kyle M, General Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Kent R We appreciate you taking the time out of your day to review our hotel. I am glad you enjoyed the parking and free shuttle to the airport. We hope to see you soon!

"Good value"

4
13/12/2015

AAA discount. Rooms clean. Good breakfast. Good price. The parking was full but they share parking with the other hotels. About 10 mins from the airport. We would stay there again. I think they have a shuttle to the airport but we didnt use it.

"Dirty & poor quality "

2
11/12/2015

Starting with the room. We found a big hair in the refrigerator along with dirt in multiple places and some yellowish stuff. The pull-out sofa bed was all torn on the end and had no sheets, only one thin blanket. Big cracks in the ceiling. No soap for the bathtub, not enough towels and only one washcloth.

"Nice"

4
10/12/2015

My kids and I stayed here for one night as we had an early flight out of DIA. Check-in was quick and staff were friendly. The hotel was clean and very comfortable. The beds were great and perfect for that quick nights sleep. We had no issues whatsoever.

Kyle M, General Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Jemoto3 Thank you for the survey! We are glad to hear you and your children and a nice stay with us. We hope to see you again soon.

"DO NOT COUNT ON ANYONE ANSWERING THE SHUTTLE PHONE"

1
07/12/2015

I have a sprained ankle, and was let off at the lower level from myt wheelchair at 503 door. I called 5 times over a period of 15 minutes to the Denver BW hotel and nobody answered. I finally called reservation and they said they could not help me. WTH! I called the hotel again no answer, was forced to use reservation again, this time I was not too pleasant, as my foot was killing me. I pretty much begged them to call the hotel, they said I would have to call the hotel again and somebody would be there if I hurried. WTH again. Finally got through to the hotel and they said there was only one pickup area and that it was 512. I had to walk all the way to that door and across 3 lanes of traffic to the shuttle. Why did the hotel not notify us of this rule and where the pickup location was? I will never stay at this hotel again. Plus the bathroom tile was cracked all the way across the floor and I cut the bottom of my foot. Great sleepless night, Thanks BW

"service, clean the room"

2
04/12/2015

I stay in a hotel more often then i sleep in my own bed, If i am hard on a hotel its because i expect what i pay for . This was a free room. I got on my points and the way the front desk clerks were I should have slept in my car . When i checked in to my room, it looked like no one had vacuumed the floor .All it takes is a smile and a friendly hello

"Broncos football game with my son"

5
03/12/2015

will stay here again next time in town. Had to take shuttle to the airport to pick up the municipal bus service to go down town then the white rail to the football field... this property is located 5-7 miles from the airport but several miles to the downtown area.. If you do not rent a car the cab fees may become costly....

"Good location / Unclean"

3
02/12/2015

Good location, NO parking, dirty room and filthy towels and bathroom. You could see where the previous guest had wiped their hands dry on the provided towels and the room was filthy. My family and I slept in our clothes on top of the sheets and did not shower due to the lack of clean towels and bedding.

"Hoping to avoid pitfalls of a coming storm"

5
01/12/2015

The location was great. We were at airport in 10 minutes. We had our car until the end. The staff was great. We slept well. The TV offered a lot of channels. I relaxed before we left Denver and the mountains.

"Pick a different place."

2
30/11/2015

There are way too many choices in the area to pick this place. It was cold everywhere in the building, especially the hallways. Food service was bad, towels, soaps, etc. are cheap and low quality. Rooms look like they were decorated in 1960. Overall, it's a poor motel.

"Convenient to the airport and Denver"

4
24/11/2015

We had a pleasant stay. The hotel is located in a cluster of hotels near the airport. While there was no restaurant on site, there were several within walking distance. However, there was nothing else in the vicinity if one wanted to go shopping or site-seeing. The full breakfast was consistently well done. We had to ask the staff for several extras, which is unusual for us, but we found the staff to be courteous and helpful in most cases. We did speak to the manager about one incident where we made a request that was not followed through, and we felt the manager addressed the issue adequately. We even asked for, and they supplied, a snow shovel to dig out our rental car! Our room was comfortable, but we were surprised by the lack of window insulation. One would have thought that would have been standard considering the climate. Room rates were considerably lower at this hotel than the other surrounding hotels. We received very good value for the money spent. I would not have expected much difference in service at the other more expensive places.

Kyle M, Front Office Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Dear Cesabird, We truly appreciate your time in reviewing our hotel. Very nice to hear you had a pleasant stay and that our staff was accomodating. We hope you will choose to stay with us again on any further trips to Denver. Once again Thank You, Jamie FDS

"Great Hotel. Great staff. Great breakfast."

5
15/11/2015

We were heading to a conference and needed a good night's sleep the night before. We decided to stay at the Best Western Plus because we always have a great experience with these hotels. This hotel did not disappoint us. The fellow that checked us in was a bit cranky but there was the blizzard that he having to deal with.... I can overlook his rudeness. The bed was amazing!

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hi Paula Rae, I would like to thank you for your great review! Happy to see that you had a great experience with our Best Western on your conference trip. Although I do apologize for the rudeness of our desk clerk upon check-in. (Thank you for understanding we all have bad days) Hope you will choose our Best Western the next time your in town! Once again Thank You, Jamie Ybarra Front Desk Supervisor

"Great stay"

5
13/11/2015

Staff, excellent room very clean and comfortable. Bacon and eggs done right, plenty of eating space. Great proximity to and ease of entry to Airport access. Traffic no problem, is new area so not a lot of development done yet but roads great.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hi Robert P, I would like to thank you for the excellent review! Glad you enjoyed your breakfast. I shall reiterate to our staff what a great job they are doing. Hope you will choose us again on future business trips to the area. Once again Thank You and hope to see you soon! Jamie Front Office Supervisor

"Great bed"

4
11/11/2015

The hotel van stops at 3-4 places but they are all close by. It only runs every 30 minutes, but the next morning leaving the van was an hour late with no explanation so leave in plenty of time to catch your flight. The bed was very comfortable, but the refrigerator made noise all night. The inroom coffee maker was nice and the morning breakfast hours were only until 9am. Standard breakfast fare. I did like that the breakfast was unlimited and they had my favorite fruit!

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Hi RawFitness, Thank you for the great review! I see you had a problem with the shuttle service and I do apologize, I have spoken to the Supervisor to let him know about the delay. He has said he will make sure shuttles and hotel are communicating more frequently. We also had refrigerator repaired thank you for letting us know! Hope you will come back to stay with us in the future. Once again Thank You, Jamie Front Office Supervisor

"Exceptional Staff & Customer Service"

5
06/11/2015

The staff made the check-in and check-out experience a pleasure. The Front Desk Supervisor was attentive and provided us with an incentive to return - by noticing the room occupancy load and finding a nicer room for us than we had expected. We had no expectation and this was such a nice touch - we'll be back. Could not ask for better front desk service, location near airport - and the hotel was clean, bright, inviting and professional. TOP SHELF. Thank YOU.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Timothy421, We would like to thank you for your exceptional review. We are happy your stay was very inviting and professional. I will reiterate your review to our Front Desk Staff so that their hard work does not go unnoticed.

"Best Western always a good choice!"

5
04/11/2015

You can depend on a Best Western for offering a clean and comfortable room, providing a good rest; a welcoming staff, ready to meet any needs you might have; a good, complete breakfast, to start your day off right; and normally, shuttle service to a nearby airport, which is so appreciated. We have never been disappointed.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thpooh, Thank you for taking the time to give us such a great review! We are happy to have learned that you had a good rest, enjoyed our breakfast, and shuttle. Also we are glad to know our front desk staff helped meet your every need!

"Best Hotel Staff Ever!!!"

5
02/11/2015

I loved staying here. I will definitely stay again. Staff here are so helpful and kind. I needed to check in early and stay late, I also needed help finding a few businesses. They went out of their way to accomodate. Wow. I have never had such a positive hotel experience and I travel a lot. Thank you to all of the ladies at the front desk and cleaning staff . I would give you all 10 stars if I could. Also, rooms were very nice and clean, breakfast had a nice variety.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Lorraine D, Wow, Thank you for such an amazing review! We are happy to have learned that you had a great experience with us. We hope to see you real soon!

"Poor"

1
29/10/2015

Room smelled bad, bed was missing cover and sheets looked dirty. The television quit working ten minutes after turning it on and front desk never answered the phone to assist. I finally called the hotel with my cell phone to ask for help and they told me they've never had problems with the TV. Funny, because it happened every single time I turned it on. Poor customer service. Stay somewhere else!!!

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
1flyjaybird, I apologize for the issues that occurred during your stay. I have notified our engineering team of the issues. Please give us a call at the hotel at 303-373-1600 to further assist you with this matter.

"Nice Hotel"

4
28/10/2015

I would recommend this hotel if you are staying in Denver. I came upon this hotel after having an horrible experience at the Ramada Inn Englewood, Co (very dirty and poorly managed) hotel. I had an issue with my reservation book through Kayak and Richard was very helpful in resolving my issue. He was very friendly and patient.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Mike P, We appreciate the amazing review! I am glad our central reservations was able to help resolve your Kayak issues. We hope to see you in the near future!

"5 stars in Denver"

5
27/10/2015

5 stars, folks. 5 stars. They offer airport shuttles that run every half hour. The are two right turns and 6 minutes away from the airport rental car returns. The rooms are well appointed and styled nicely. They staff keeps the property clean and the desk crew really went out of their way to help us. That alone says a lot.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Michelle M, Thank you for the 5 star review! I am pleased to know our staff went out of their way to help you out. I will be sure to pass along your review to the staff so their hard work does not go unnoticed. Again thank you and I hope to see you on your next trip!

"Very Dirty"

2
27/10/2015

The hotel itself was very dirty but the room was even worse. There was still urine in the toilet, coffee stains in the sink, dirty spoons on the floor and the ice machine was broken. The staff in the morning failed to give us our wake up call and the breakfast was empty due to lack of staff and too many guests. I would never stay at this hotel again and I am a platnium elite member with Best Western.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Patricia D, We appreciate you taking the time to share your experience with us. However I am sorry your stay was not as you expected. Housekeeping has been notified of these issues. Please give us a call at 303-373-1600 to further assist you.

"NICE EXPERIENCE"

4
23/10/2015

after a 25 hour trip from southern Italy it was a pleasure to stay at this facility. friendly staff, nice clean room, and a good breakfast. I would recommend this property to anyone traveling to the Denver area

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Barbara S, Greetings from Denver! Thank you for taking the time to give us such a nice review. We hope you and your family return soon!

"Limited parking is a big issue"

4
22/10/2015

Similar to other Best Westerns in amenities and quality of rooms. Didn't hear airplane noises. We did get upgraded to a suite which was a nice surprise. We stayed a Friday night and the parking was very limited. It looks to be a problem with all the other hotels on the Tower Road area of the airport. We were lucky to get a parking space but didn't dare take our car out to go to a restaurant for dinner and had to settle for sandwiches from the 7 Eleven. If you are taking the free shuttle to the airport no problem with recommending. If parking your own car or rental you may want to try a different hotel. Price was good for location.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Sedum37, Thank you for the review, although you had a bit of an issue with our parking. We do share parking with Holiday Inn and Days Inn. We apologize that you had to settle for dinner at 7 Eleven. The Holiday Inn next door does have a restaurant called the Sporting News Grill that we recommend to most guests who choose not to drive. We hope parking does not keep you from staying with us in the future!

"Nice and clean"

4
18/10/2015

We had a stopover in Denver and enjoyed our stay. Spacious and clean rooms, complementory breakfast, WiFi and a reliable airport shuttle service. We also got a free upgrade, what a nice surprise. A stay can be recommended. They also offer attractive AAA rates.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Walter R, Thanks for the amazing review! We appreciate you taking the time to let our future guests know what an experience you had! I am glad we were able to make your stopover enjoyable!

"Don't try to check in at 1 AM"

1
16/10/2015

Arrived to check in per my reservation. It was 1 AM. People who appeared to be staff walked out of the hotel as we walked in hauling our luggage. Note on counter said, "be back in 5 minutes." Waited 15 & called the Holiday Inn next door to get a room. Holiday Inn was less expensive, too. If they had not seen us, I would not have been so irritated.

"Excellent value"

5
15/10/2015

Staff went out of their way to help me get to the airport on time. Bed was super comfortable, internet worked and eggs and bacon completed the experience. I would happily stay at this hotel and other Best Western Plus in the future.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Traveling Grandmama, We are pleased to hear you had an amazing stay at our Best Western DIA location. Thank you for reviewing us and hope to see you soon! Breakfast and shuttle will be waiting!

"Good hotel, great and spacious room"

4
15/10/2015

This hotel along with a few other in the vicinity are about 15 minutes drive from the airport which itself is about 40-45 minutes from Denver or Boulder cities. The hotel has a free airport shuttle which is decent. The rooms are extremely comfortable spacious. The parking in the evening looked pretty full, so guys looking for parking would well be there earlier to book your slots. Breakfast options weren't too many. I wanted to check a few other rooms as the USB drive on one of the TVs wasn't working with the remote. The front desk was more than willing to show me a few. Would recommend this place.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
morpheuskc, Thank you for such a great review! We appreciate you letting the rest of our future guests know what our hotel is all about. We hope to see you soon! Thank you again!

"Great value"

4
14/10/2015

We stayed here the first night we arrived and the last night before we flew out. Hotel is extremely convenient to the airport. I had not stayed at a Best Western in years and found this property to be a great value for the price. Very reasonable compared to other hotels in the area. The breakfast was delectable, the staff extremely friendly and helpful. Highly recommend this hotel if you arrive late or need to be close by for an early morning flight.

"Good Visit"

4
09/10/2015

My wife and I stayed here the night before our flight to Maryland. The room was clean and comfortable, with a small fridge, microwave, and coffee maker. The breakfast area was good with the standard fare. Less expensive than some surrounding hotels and better appointed rooms. We will stay here again.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Jim N, Thanks for taking the time to give us a great review! We are pleased to know you had a "Good Visit" at our Best Western Plus DIA location. We hope to accommodate you again soon!

"Great Place"

5
06/10/2015

Great hotel and great place close to Denver International Airport. Many places to eat right around the hotel as well and the shuttle service was great both days I stayed there. Highly recommend for both business and pleasure.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Brian M, Thank you so much for the great review! We appreciate you sharing your experiences with us and future guests to come. We hope to see you again soon!

"Parking problems"

2
05/10/2015

They do not provide enough parking. Cars were parked all over including the street and then filled a dirt lot. I had no choice but to park in the dirt lot myself after driving thru the parking lots 3 times looking for a parking space. I received a flat tire due to your hotel not providing anywhere near enough parking. The cost and inconvenience not to mention the lost 3 hours for the tire change and then repair and travel impact was unacceptable. When I told the clerk at the desk about the flat they didn't care and from what I learned I was not the first.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Jere C, Thank you for taking the time to share your experience with us. Please accept our most sincere apology. I'm sorry there was not available parking at the time of your stay. The empty lot is a park at your own risk, we do not recommend anyone to park there. Fortunately we do have shared parking with several hotels next to us. We hope this does not change your mind about staying with us again.

"Wish we had more time at the Hotel."

5
04/10/2015

Very nice! Close to the Airport with on time shuttle. Comfortable bed and bedding. We only had 12 hours between flights, wish we had more time to relax. Staff was nice and helpful, easy to get on the wireless internet.

Kyle M, General Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
I am glad you enjoyed your stay with us and hope you come back in the near future! With more time to relax of course!

"Room"

4
30/09/2015

Nice hotel. Great location. Parking is an issue however. Beds were extremely comfortable. Shuttle was quick and punctual. Property was well kept inside and out. Housekeeping was very helpful and friendly.

Kyle M, General Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you very much for the great review. Also, I do apologize for the parking being a bit of inconvenience for you. I hope that you continue to use us on future trips.

"Excellent experience"

5
30/09/2015

I arrived near midnight and still found the desk clerk really cheerful. He had my reservation and room key ready to go, so I was able to retire in jig time. The suite was clean, the bed very comfortable. Breakfast was a treat. I'm a meat and eggs guy, and the sight of actual scrambled eggs (not the rubbery cheese omelets that seem to be so popular these days) got my day off to a great start. Certainly worth your consideration for a pleasant stay.

Kyle M, Manager at BEST WESTERN PLUS Denver International Airport Inn & Suites, responded to this review
Thank you so much for the great review! We are pleased to know you had a "Excellent Experience" here at our property. We hope to see you soon!