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Best Western Plus Hotel Daphne Inn & Suites, Daphne

4.5/5  - basé sur 451 notations.
8931 Sawwood Street, 36527-7607, Daphne, United States - See map

Welcome to Best Western Plus Daphne Inn & Suites! Depend on our spacious Best Western Daphne, AL hotel to provide you with the kind of relaxing getaway that you deserve. Hotels in Daphne offer genuine southern hospitality. Our great location is close to restaurants and shopping, so it's easy for guests to pick up essentials and souvenirs. Explore the delectable local restaurants or spend the afternoon browsing the local mall. Our friendly staff is happy to provide recommendations on places to shop, eat, and explore in Daphne. Our Daphne hotel has fantastic reviews on TripAdvisor and Medallia. We're well known for our service and quality accommodations, and we let the positive reviews speak on our behalf. We pride ourselves on making every guest feel right at home, and understand that location and quality means everything. Luxury bedding and well-appointed rooms make us stand out. From dozens of must-dine eateries to the Eastern Shore Shopping Center, there's never a shortage of things to do near our Daphne hotel. The USS Alabama is a popular sightseeing attraction for the entire family. The local Bass Pro Shop is the destination of choice for guests in town for fishing. Water recreation is a big draw in this region and we're happy to host visiting fishermen and women. At our Daphne hotel, mall shoppers come from miles around to take advantage of the unbeatable shopping. Whether you're in town for a shopping expedition, a fishing tournament, or simply to get away from it all, count on us to provide you with the most relaxing and peaceful stay possible. Each of our rooms is designed with your comfort in mind. Our knowledgeable staff understands that you deserve only the best, and is dedicated to making sure that's exactly what you get when staying with us. Reserve your next stay with Best Western Plus Daphne Inn & Suites, where the guest always comes first! Welcome to Best Western.

Best Western Plus

Hotel Daphne Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 448 guest reviews
NOTE ISSUED
Excellent
262
Very Good
116
Average
38
Poor
19
Terrible
14
REFER TO NOTICE
Business Business
72
Couples Couples
142
Family Family
187
Friends getaway Friends getaway
16
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Rooms, Great Staff"

5
13/09/2018

Stayed at this facility many times, the rooms are always clean and the staff is always friendly and accommodating. Beds are very comfortable and the breakfast is ready early. The location is in a great area, close to shopping and great restaurants.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We try our best to make it comfortable for our guests. We appreciate your continual business and look forward to seeing you again in the future.

"Great surprise in Daphne"

5
13/09/2018

WOW! That is what I will say to describe this property. And that is a WOW in a good way. We were in transit from FL to OK and needed to stop for the night. I jumped on the app to find a place near where we were on the highway and blindly picked this one. Man did I pick good! First thing I noticed when we got off the highway was that we were near everything. Shopping, food, gas, all plentiful. The hotel is right off the highway but not so close you get the noise from it. The property is well lit at night and very clean inside/out. The lady at the front desk was super nice and friendly. They were undergoing renovations which I didn't recall seeing on the app BUT she was great to make sure we were put at the opposite end of the hotel. We never heard a thing. The room was super clean. The breakfast the next day was hot and fresh and it was even open earlier than the posted time. I did notice there were several construction type people there eating so maybe they opened it early for them I am not sure BUT even if so, that was a very nice gesture. By the way, the last few stays I've had, no one has acknowledged my Diamond Select status but this place did. I know that doesn't seem to be a big deal to harp on and normally it isn't, but it was certainly a pleasant surprise to be recognized for my choice to continually stay with BW. I worked some from the room and the wifi signal was strong and steady. Water pressure was great also. Bed was comfortable.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Brandy thank you for taking time out to complete the survey, It makes us happy when our guests are pleased with our property. We try our best to make every guests stay as memorable as yours and we do hope to see you again in the future.

"Stop on way to beach"

5
10/09/2018

We have stayed at this hotel previously on our way to beach. Rooms are spacious & clean. Staff very friendly. Even with renovations in progress, the premises were clean. Bed was comfortable, temp was good. Excellent value.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We want to thank you so much for your continued loyalty to Best Western Plus in Daphne. We are so happy to hear from our loyal guest. You have seen a lot of changes over the last year and noticing that it keeps getting better is what we want to hear. Once again thank you so much.

"Not up to standard"

2
15/08/2018

The room was clean but because it has a sofa does not make it a suite. The When you sat on the sofa it took you down to within 12 inches from the floor. The cushion went inside the frame and you went to the floor or you sat on an upright board that kept you from going to the floor. I had to have help to get up. I had booked two rooms and both room had sofa's that were in the same condition.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, We are under renovations and in the process replacing all the sofa. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions feel free to contact us. Thank you,

"8 Month Stay....and more"

5
03/08/2018

This hotel is by far one of the nicest hotels I've stayed in; From the staff, so helpful & polite, Housekeeping working on getting your room right, Breakfast out, hot & a lot of times early, We're coming back to stay again & having to be away from home.... B/W makes it a lot easier to handle !

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you

"Outstanding Value coupled with Fantastic Customer Service :-)"

4
20/07/2018

Kudos to smiling Chris at the front desk :-) Quick, efficient & welcoming, he even offered to help me bring in my overloaded luggage cart as I dragged in after a very long 988 mile day (Wildwood to Miami to Daphne.) Normally I would have stopped much sooner, but having stayed here previously I decided to press on and was so glad I did because the property was every bit as nice as I remembered. I especially appreciated the covered canopy and automatic front doors which enabled me to bring my things in without getting drenched in the pouring rain. No worries about navigating stairs if you have mobility issues because they have an elevator in the lobby. Room #321 was lovely, although there was an odd dank odor which, happily, quickly dissipated with a little squirt of my handy dandy travel size Ozium. Large flat screen TV with lots of channels. Mini fridge & microwave. Sofa bed & coffee table. Free, fast wifi with lots of signal strength. THANK YOU for the easily accessible outlets w/USB ports for charging electronics on the bedside night stands. Anyone who has ever had to pull hotel furniture away from the wall in their hunt for an outlet knows how nice it is to not have to do that !!! Plenty of HOT water. Noticed a touch of reddish mold or mineral deposit on the shower head but other than that the bathroom was quite clean with nice tile flooring and ample granite counter space. Generous supply of bright white towels. Slept well on super comfortable king size bed with triple sheets and four fat, fluffy pillows. Great room at a great price!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We hope to see you again if you are pasting through this area. We appreciate your business and if there anything we could do feel free to call us. Thank you again,

"Highly recommend"

5
09/07/2018

We enjoyed our stay at the Best Western in Daphne we were attending the blue star salute event and it was very convenient to the battleship complimentary breakfast was that standing with a varied menu each day

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Nice stay! "

5
26/06/2018

Just stayed in Crawfordville at a Best Western and was less than pleased so this stop was welcomed. Reception was inviting and receptionist was pleasant and helpful. Registration was quick! Hallways were clean, second floor had an odd odor not bad really just odd. But room was large and clean. Beds comfortable and linens of good quality. Manager was very accommodating. It started to storm and rained heavily. Our window started to leak. Called front desk and manager was at door in minutes. Problem taken care of promptly. Pool area was nice, pool clean and had rainbow colored lights and a blow up duck for kids. Pool towels at pool and receptionist actually gave towels as we walked by and spoke with children. Breakfast was nice. Canadian bacon a nice treat. Everything was fresh and well displayed. Coffee was good. Breakfast attendant helpful and pleasant. Great job and good customer service.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Best Western Plus Daphne Inn & Suites. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Best Western Plus Daphne Inn & Suites and we hope welcome you back again soon. Sincerely,

"Can't say enough “good” about this hotel. "

5
04/06/2018

We've been on a long 12 day vacation and this was absolutely the best hotel of all our stays. The room was clean. The staff was very courteous and friendly. The breakfast was the best! The price was right. I highly recommend this hotel.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you so much for the fantastic feedback! My team and I really appreciate all of your kind comments, and we're glad you enjoyed your stay at the Best Western Plus Daphne Inn & Suites. I'm happy to hear that you enjoyed our hot breakfast. We hope to see you again soon when you're in the area. Thank you,

"High quality experience"

5
02/06/2018

We stayed five nights in this BW hotel just off north of I -10,exit 38.Room was big,very quiet overlooking the back gardens .Pool is open at all times, which was highly appreciated for early laps .Charcoal BBQ available near the pool . Housekeeping staff very friendly and efficient.Full free breakfast,including hot plates such as waffles pancakes and one morning, delicious scrambled eggs mixed w/ tomatoes and peppers ,a little bit like huevos rancheros . For groceries,there is a Publix supermarket nearby ,and a fridge and a microwave in the room . This hotel was an ideal hub for our Mobile bay area visit .

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Hope to see you again soon! Thank you,

"Family trip"

1
28/05/2018

We stayed at BW for 4 nights. Our room was clean upon arrival. We left every morning around 8 and got back to our room each night at 9pm. Basically all that was done to our room each day was carelessly make our beds and replace our towels. They did not replenish any toiletry items or vacuum the floors. The last night was the worst. We got back to our room around 9pm. We were on the 3rd floor. The door to the laundry shoot was left open. Our room had not been touched. We went to the front desk & was told it was because we had the Do Not Disturb sign out. Which we Did Not. We never used the sign the 4 nights we were there. We will not ever go back to BW in Daphne & would not recommend it. It's sad that a person does not have enough pride in what they are doing to make sure the job is done right. Your room should be cleaned and stocked just like the first day you arrived it doesn't matter the length of your stay. Pay the extra $ and go somewhere else, there are plenty other places to stay in that area.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. It was a pleasure talking to you and I will discuss this matter with the staff. Again we do apologize, We hope if you can give another chance to make your stay better on your next trip down. if you have any question feel free to contact us. Thank you,

"Great stay"

5
14/05/2018

friendly, helpful staff..lovely clean good sized rooms...the free breakfast is an added bonus....There is a shopping centre and restaurants just across the hwy...We had dinner at ruby Tuesday, it was reasonably priced and tasty..staff were very friendly as well.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you so much for taking the time to leave us a review on TripAdvisor! We're so happy that you enjoyed your stay at the Best Western Plus Daphne Inn & Suites. Our staff is here to make sure the guest feel like its there home, also we are glad you enjoyed our hot breakfast. We greatly appreciate your loyalty with our property, as well as the brand. We hope too see you in the future! Thank you,

"Very nice!"

5
12/05/2018

Everything was great. Easy off and on freeway. WiFi really fast. Lots of choices for coffee. Comfortable seating area away from breakfast room to enjoy our first cup of coffee in the morning. This location had a special system in lobby that gave off a very pleasant aroma.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Best Western Plus Daphne Inn & Suites. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Best Western Plus Daphne Inn & Suites and we hope welcome you back again soon. Sincerely,

"Best"

5
04/05/2018

One of the best motels I've stayed in in quite awhile. I will be staying in this motel during my next trip! Overall, I would recommend this hotel to all of my friends traveling in this direction! The breakfast alone was wonderful.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Wonderful staff"

5
01/05/2018

Your staff is wonderful kind and courteous and very helpful thank you and keep up the good work it was like being at home away from home thank you again for the wonderful experience I will be using Best Western from now on

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Just Average "

3
13/04/2018

Exterior of the hotel very clean..parking lot well lite,pool area very clean with nice furnishings..hotel manager very accommodating..had a bit of a problem with a gentleman at front desk ..informed him i would be staying an other night he stated he have to reswipe my credit card for incidentals I informed him I've been here 3 days and you only have to this once..he stated this is hotel policy..I stated would wait for the mng.to book my room..I could see he wasn't happy with me...so waited for the mng.she booked me in for an another day...and didn't even ask for my credit card no problem..my room was clean..I thought the bedding was very dingy looking ...needed bleached Hotel room i feel the decor needs a lot of help...couch was broke needs repaired or replaced ..the one TV near the couch . It was mounted in the corner and way it was mounted you could not watch it...crazy...all in all my stay was nothing to write home about..

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will inform the clerk about the credit card issue, Also we are under renovation through the whole property. we are updating the entire hotel. Again we do apologize, if you have any questions please give us a call. Thank you

"Roll Tide"

5
31/03/2018

Was passing through to reach fl. I decided to stay here for the night. Best move i made. Stayed at a best western before ( several years ago). I was very happy then and just as happy during this stay. It looks as if the hotel was recently remodeled very clean and fresh decor. If your in the area this is the best bang for your buck!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We want to thank you so much for your continued loyalty to Best Western Plus in Daphne. We are so happy to hear from our loyal guest. You have seen a lot of changes over the last year and noticing that it keeps getting better is what we want to hear. Once again thank you so much.

"Daphne in March"

5
29/03/2018

Excellent hotel and helpful staff; easy access to a variety of restaurants and easy on/off for I-20; Have stayed at this hotel three nights on different trips now and loved every one; My favorite hotel on the route to Floriday

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"Front Desk Chris"

5
21/03/2018

What a great worker I want to acknowledge Chris he is one of if not the best at his job his customer service skills and his ability to resolve any situation with a quickness he is extremely helpful and he will know your name and greet you! This hotel is a great place to stay but the 5 star rating is because of the passion Chris puts into his job and the staff here have all been nice but Chris goes above and beyond!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"Great Value in the Gulf Shores area"

5
09/03/2018

This hotel and staff were truly outstanding at a very reasonable price. The hotel is located in close proximity to Cracker Barrel, Logan's Roadhouse, Ruby Tuesday and California Dreaming restaurants with other shopping nearby. I would highly recommend this hotel.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know. Thank you again,

"Could be better!"

2
19/02/2018

Overall the room was clean and the breakfast was adequate. We were in room 126. The office chair at the desk was broken, it could not be adjusted up, so it was like sitting on the floor. The internet was very, very slow. The connection was somewhat better in the lobby, but who wants to sit in the lobby to check their email? I was traveling through and needed to leave, so I did not have time to report these issues to the front desk. I can't say whether or not they would be addressed in a timely manner.

bwplusdaphne, Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will inform the maintenance manager to look over the chair in the room. Also I will call the Wi-Fi company to make sure everything is up and running. Again we do apologize, if you have any questions please give us a call. Thank you

"Quick stay"

5
27/01/2018

Hotel location was right off the freeway and the Hotel clerk Chris helped us find the best room rates since we didn't have a reservation due to traveling home from Miami. The hotel and room was very clean, breakfast was pretty good and the staff was very friendly.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We would like to thank you for your review of our property! We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We hope to see you soon back a the Best Western Plus. We appreciate your business and If there is anything we can do for you in the future, please do not hesitate to let us know. Thank you again,

"Comfortable Bed :-)"

4
08/01/2018

LONG day on the road ~ but I wanted to beat weather & traffic so opted to drive through the night. Thank you TripAdvisor for helping me to choose this lovely property. Arrived in the wee hours and Irma at front desk had everythign ready so all I had to do was sign in and head for my room. Lots of fat, fluffy pillows and I melted into some of the best sleep ever !!! Fridge/micro and flat screen TV with lots of channels. Free wifi with great signal. Didn't partake of breakfast but appreciated the "To Go" brown bag Matt offered me at check out. Looking forward to staying here again :-)

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know! Thank you again,

"Great Location"

4
06/01/2018

This hotel is across the street from several restaurants and a large shopping center. It is just east of Mobile and reasonably priced. It is tucked off the roadway, behind a bank. Nice room, however our room had not been occupied for over a week, thus the thermostat was set for A/C. The room was 59* when we entered. Fortunately, we had not had dinner, so we switched it to heat, at 70* and left. When we got back it was fine.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you

"Best In The Area"

5
06/01/2018

Rooms very clean and stocked with the needed amenities. Breakfast area items fresh and well attended by staff. Employees here really like their jobs and show it through their greetings, smiles and attitudes. I think that speaks well of the management on down. Hotel is far enough off I-10 and Hwy 181 that noise is not an issue. Well taken care of property. Strip Mall across from hotel with restaurants and many stores. We enjoy Wintzell's Oyster House located there. We stay here on our way down to Santa Rosa Beach and have never had an issue with this property. You just won't do better in this price range, IMHO.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Very Satisfied"

4
06/01/2018

Stayed here with our family of 5 in a suite with pull out sofa bed and 2 queens. The beds were very comfortable, the sofa bed was typical and adequate, the size of the room was sufficient, and breakfast was great. Would stay here again!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know. Thank you again,

"Clean and safe"

5
01/01/2018

As someone under 21, this was pretty much the only place that would let me stay in this area. I was driving from Florida to Texas, and it was nice to have somewhere that would let me in and not be shady and disgusting. Here, I felt safe and I was not treated like a hooligan who was going to trash the room. Everyone was super friendly, and the entire hotel was spotless.I even stayed in this same place on my way back to Florida.

bwplusdaphne, Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are glad you enjoyed your stay and you felt safe. Thank you for your stay with us and we hope you to see you soon.

"hidden away"

5
30/12/2017

A nice best western, clean and nicely decorated. A little bit off the road, and in between and behind two other hotels, but nice and quiet. The food was prepared well and tasty. The staff was very polite.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your feedback we greatly appreciate it. We hope to see you soon.

"recent stay in Daphne, Al. Great place"

4
20/12/2017

Very nice and good hotel for the price. Rooms clean, staff friendly, Has refrigerator and microwave in room, and all things are always working. Grounds kept nice. Have stayed at hotels nearby that were more expensive and had items and some side doors not working. Good area for shopping and eating. Right on interstate

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank You for your great review! We are glad you enjoyed your stay. We look forward to having you back soon!

"Good stay"

4
18/12/2017

Good stay in the hotel. Staff was very helpful with directions that we needed. Bed was very comfortable and cozy. Good business area, as I did not have my computer with me , so it was very helpful. Front desk staff was very helpful

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We appreciate your stay, I'm glad to hear that we met your needs and you enjoyed your time with us. Please some see us soon Happy Holidays.

"Alabama Overnight"

5
09/12/2017

Great overnight stop while traveling through Alabama, close to the freeway and within walking distance to several restaurants. Staff was great. Breakfast was fairly standard but definitely filled me up.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"Great, quiet location, nice overall."

5
06/12/2017

I think all plus locations should look this way. The lights and cleanliness outside make it that more appealing. The staff that night was Chris. He was very helpful and asked if I was satisfied with everything and made sure I was taken care of.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you

"Like coming home!"

5
21/11/2017

How nice to be greeted with a warm friendly smile and pleasant conversation. Just like coming home! Great hotel as per the standard at all Best Western hotels! Everything was just perfect! Quiet and comfy and big bountiful breakfast in the morning. So perfect! Wish we could have stayed longer!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I am very pleased that you enjoyed your stay. We try our best to make you feel like home, thank you for staying with us and we hope to see you soon.

"Great!"

5
21/11/2017

Very nice, excellent choice of breakfast foods, room was very clean, nice and quiet, enjoyable stay! Tv schedule was handy, front desk very helpful with choices for dinner, all in all a good choice, will definitely stay here again when in the area!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We want to thank you so much for your continued loyalty to Best Western Plus in Daphne. We are so happy to hear from our loyal guest. You have seen a lot of changes over the last year and noticing that it keeps getting better is what we want to hear. Once again thank you so much.

"Great overnight stay"

5
16/11/2017

We were in town for a high school football game. This location was very close to the stadium and plenty of places to eat and shop. It is on a main road but the location is quiet. The rooms were very spacious and clean. The king size bed was very comfortable. Check in was quick and easy. There was a full breakfast with lots of choices. Staff was very friendly. We will definitely stay here when we are in the area.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"great value"

5
10/11/2017

This hotel was very reasonable, with the same amenities of higher priced hotels. Room was clean, hotel was clean and nicely decorated. Breakfast was very nice. Easy in and out. It was right on our way. Plenty of parking.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Great hotel"

5
08/11/2017

Spent 5 days here it was really good. The staff is helpful and very nice. This hotel is close to shopping and many eating establishments. Have stayed here many times before and would recommend it to all travelers. Close to the highway. It is very quiet every though close.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you

"Excellent place to stay"

5
06/11/2017

Excellent place to stay. This was our first Best Western Plus experience and I have to say it was amazing. I have never slept so well in a motel bed. And the breakfast every morning was off the charts. I have never had a hot complementary breakfast like that in a motel before..

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I am very pleased that you enjoyed your stay. We try our best to make you feel like home, thank you for staying with us and we hope to see you soon.

"Worst Room Ever"

1
22/10/2017

The 3rd floor smelled like body odor, the room was dirty, the carpets stained, the t v did not work and the air conditioner did not work. The front desk said they would make a note of it. That was my first time at a Best Western and it will be my last.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. We did have the Maintenance manager look over the AC and did not find any issues. Again we do apologize, if you have any questions please give us a call. Thank you

"Great place to stay when in Daphne"

5
19/10/2017

The hotel is nestled just east of Mobile in Daphne, Alabama. Near shopping, great eateries and is a perfect place for business or pleasure. Recommend this location if traveling through South Alabama. The front desk always offered a smile and when needing some assistance, were there to help in anyway. Cannot say enough about this location.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"Daphine is Da Place to Stay!"

5
15/10/2017

Very convenient location, friendly folks, clean, and a great value! It was really close to good restaurants and shopping. Just off the Interstate. The free breakfast was really nice and saved us at least $25. Will definitely stay here again!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We want to thank you so much for your continued loyalty to Best Western Plus in Daphne. We are so happy to hear from our loyal guest. You have seen a lot of changes over the last year and noticing that it keeps getting better is what we want to hear. Once again thank you so much.

"Great value"

5
09/10/2017

Very clean facility with helpful staff and super comfortable beds.Lobby was clean and uncluttered.No noise from the traffic.After a long day driving the stay was welcomed.Would like to have stayed another day because it was so nice

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your 5 star review. We appreciate your business and hope to see you again when you in our area, please keep us in mind! Thank you

"Good stop over"

4
03/10/2017

Best Western continues to be a reliable place to make camp for a night. We stopped here on our motorcycle trip coming out of New Orleans so we could get out of the impending rain. Nice place, clean and well managed. If I had a concern/recommendation, it would be to create a place you could sit outside. We like to sit outside and talk while we have an after dinner cigar and bourbon. Solid place though.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you so much for your review and kind comments on our location. We always try to treat all of our guests like friends and family. I'm glad to hear that our staff were so friendly and efficient in your needs and requests. Thank you,

"Great Accomadations"

5
27/09/2017

My husband and I were on our way to Florida. This was a stopping point along the way. We got in around 11pm. We were greeted with a smile and checked in promptly. We enjoyed breakfast before heading out the next morning.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank You for your review of the Best Western PLUS InnSuites. I'm so glad you enjoyed your stay with us. We do try to provide all our guest with a memorable stay and give that at " HOME " feeling. We hope to have you come back soon. Thank You,

"Nice Hotel"

5
26/09/2017

Very nice place to stay. Felt very safe and the room was very clean and the employees very helpful. Also, we felt that the check-in process & check-out process was very efficient. Breakfast was definitely a nice touch.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you so much for your review and kind comments on our location. We always try to treat all of our guests like friends and family. I'm glad to hear that our staff were so friendly and efficient in your needs and requests. Thank you,

"Great hotel for rate"

4
25/09/2017

This hotel was a very nice hotel especially for a reasonable rate. Very clean, friendly employees, good breakfast, and decent pool outdoor. We enjoyed it only downfall no parking for a big rig. So we had to drop trailer 30 minutes away and park truck up hill from hotel.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you

"great stay!"

5
25/09/2017

excellent stay for a family of 5! We stayed in a suite & there was plenty of room for all of us & even the grandbaby's pack & play! easy access to all amenities & the 24/7 pool was awesome! We visited the are to visit the USS Alabama & this location was close by, a good value, and a scenic drive across the bay bridge. recommended to anyone in the area!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"GREAT STAY"

5
23/09/2017

This is the second time we have stayed at hotel...wonderful place to stay, convenient to interstate, shopping and restaurants. It is also close to a wonderful little town called Fairhope...a gem of a place to visit for wonderful little shops and restaurants.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We want to thank you so much for your continued loyalty to Best Western Plus in Daphne. We are so happy to hear from our loyal guest. You have seen a lot of changes over the last year and noticing that it keeps getting better is what we want to hear. Once again thank you so much!

"Annual Mobile Trip"

5
18/09/2017

Each September, we travel to Mobile for our anniversary. We have found that we have stayed at the Daphne Best Western for the last four years. Our reasons are staff, value, quality, fresh breakfast choices, and location.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We want to thank you so much for your continued loyalty to Best Western Plus in Daphne. We are so happy to hear from our loyal guest. You have seen a lot of changes over the last year and noticing that it keeps getting better is what we want to hear. Once again thank you so much!

"Enjoyable experience"

4
17/09/2017

Very clean and spacious, with reasonably priced rooms. Hot breakfast was very tasty and more to choose from than most hotels we have stayed at. Staff was friendly and accommodating. Would definitely stay again if the opportunity arose.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank You for your review of the Best Western PLUS InnSuites. I'm so glad you enjoyed your stay with us. We do try to provide all our guest with a memorable stay and give that at " HOME " feeling. We hope to have you come back soon. Thank You,

"Hurricane Irma Stay"

5
17/09/2017

we left the area to avoid hurricane Irma and ended up at the BW. Usually not a pet friendly hotel, but they made exceptions due to the weather. we had our two cats with us. Our experience was very nice and we would certainly stay there again when in the area.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you so much for your review and kind comments on our location. We always try to treat all of our guests like friends and family. I'm glad to hear that our staff were so friendly and efficient in your needs and requests. Thank you,

"Exquisite place to stay"

5
14/09/2017

Good continental breakfast with standard options, good pool, decent work out room. Extremely convenient to a myriad of restaurants , shopping. Bowling, movies, gasoline. What a friendly town also. Grocery store also nearby

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are glad that you enjoyed your stay, we hope you come see us again thank you.

"Awesome!"

5
09/09/2017

Excellent hotel, very clean, wonderful staff, Chris(Front Desk Clerk) was the BEST EVER! He informed us about the OWA Park and we're glad he did! Our stay there couldn't have been better any where else!!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We hope to see you again if you are pasting through this area. We appreciate your business and if there anything we could do feel free to call us. Thank you again,

"Above and Beyond during Hurricane Irma Evacuation"

5
08/09/2017

Christopher Lewis and Sonya Williams showed professionalism and empathy well beyond what most guests expect. I have a feeling they do so with patience and concern for everyone, at all times. Thank You

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We hope to see you again if you are pasting through this area. We appreciate your business and if there anything we could do feel free to call us. Thank you again,

"Stop over on our way to FL"

5
04/09/2017

A quaint stopover on our way to Sarasota FL. The Room was neat and comfortable the bathroom had plenty of hot water and linen. The was staff most helpful in finding a seafood restaurant not to far from the motel. The breakfast was just what we needed to get up & on the road.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Unexpected pleasure"

5
04/09/2017

Wrong city but great service. Canceled original reservations due to hurricane but when weather cleared Chris went out of his way to get us back in a room for a little get away.His rebooking actually ended up being cheaper !

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know! Thank you again,

"A certain splendor"

5
02/09/2017

The hotel sits back off a lane and gives the impression of being a stately country mansion.Overall there is an opulent feeling of "class" even down to the decor and carpeting along the corridors. Quite simply it's very nice and we had a most enjoyable overnight stay, a good night's rest and a tasty breakfast included.. Reasonably priced too (for a BW Plus).

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! I am delighted that the accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know! Thank you

"My Stay at a Best Western Plus"

4
28/08/2017

The Best Western Plus is a wonderful place to stay. The hotel offers many great features. I enjoyed the space and comfort of my room. The staff was friendly and helpful. Housekeeping could have been better in the lobby restroom. Breakfast was excellent. Overall I enjoyed my stay and would like to stay at another Best Western Plus in the future.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Not bad, could be better."

3
20/08/2017

Front desk was very helpful and friendly. Hotel is very close to shopping and dining. Room décor seems to be dated. Some stains in the carpet. I believe more detail could be given to the cleaning of the rooms. Shower floor seemed a bit unstable. Overall, not a bad stay but it could be better.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Nice, clean hotel"

4
17/08/2017

The hotel was clean and had a very nice breakfast with a lot of choices. Comfortable, clean room in a nice, quiet area. The employee at the front desk was very friendly when we checked in, even though he was the only on at the desk and was swamped. Would stay again if ever in the area.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Near Battleship"

5
15/08/2017

Hotel was in a quiet area, with restaurants nearby, only about 15 min from USS Alabama. The room was nice, beds comfortable and the breakfast very good. Staff was friendly and helpful. Would definately consider staying here again if in the area.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Best Western is the BEST"

5
14/08/2017

Eric was extremely helpful both each time we stayed at this facility. He presented an amazing array of food for breakfast each of the mornings we were departing. He kept the food coming so everyone would have what he or she needed. Eric and Chris were very helpful while making our reservations. We used our AARP discount each time and received an appreciated discount on both stays. The rooms were very clean, bed was great, loved the sofa in the room (which we used to relax after our long drive) towels were thick and looked new! We were quite pleased the first time we stopped at this facility so we decided that on the return trip. We knew that we did not want to take a chance with the other hotels in the area because this one left such an amazing impression the first time. We now have this Best Western Plus saved in our phone so when we come this way again we will be staying here again. Our thanks to all for doing such an amazing job!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Nice and affordable"

4
07/08/2017

Pretty nice hotel. Staff is very friendly. Beds weren't the most comfortable but better than most. Very clean, safe area. Loved the view. Breakfast was our only issue. The ants were taking over but the did take down the food and clean up the area. Coffee was awesome!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 4 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you

"Quick trip"

5
06/08/2017

We deicided to spend a day at the beach. We did not want to spend a whole day driving so we found a reasonably priced hotel and was very pleased. We will stay here again. It was clean, and the staff was great.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know! Thank you again,

"Just Right"

4
01/08/2017

The hotel was clean and comfortable and convenient. We were passing through and wanted something economical and close to the interstate. I felt safe and slept soundly. Once we closed our doors, it was silent in the room and I got a perfect night's sleep.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"Hotel was nice"

4
01/08/2017

This hotel is convenient to the highway, restaurants and shopping outlets. Great place to stay if you are just passing through to your next location or just visiting family and friends. However, the breakfast could be better. Thanks!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again,

"Great stay!"

4
31/07/2017

It was nice place to stay and close to several restaurants. We enjoyed our stay. It had breakfast. We didn't not eat but it looked good. We were glad that the location was so good. We would stay there again.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We would to thank you for your comments. We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We hope to see you soon again and just give us a call and we will be happy to take care you. Thank you again,

"Excellent Staff"

5
31/07/2017

In town all week for young girls softball tournament. Immediately, Chris Lewis made us feel right at home and set the tone of our entire stay. From there, the entire staff continued the excellent hospitality, constantly checking on us to make sure our needs were attended to and we were satisfied with our stay and accommodations. It was one of the best experiences we have ever experienced.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! I am delighted that the accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. Rest assured, I will pass along your feedback to the clerks. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know! Thank you again,

"Lousy Housekeeping"

3
26/07/2017

The room was very nice. The receptionist was friendly and helpful. Housekeeping was horrible. Couldn't even tell if anyone had cleaned my room. I left a white linen jacket in my room, and called later that night to see if they had retrieved it. Someone had already claimed it for themselves. Oh well, not everyone is an honest Abe.

"Desk manager is not very professional!!!"

2
24/07/2017

I planned a family reunion 6 months in advance upon arrival we were told the rooms would be ready between 1-3. When we went back at 3 we were told the rooms were not ready!!! That it would be an hour!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. We where sold out the night before and our staff was working very hard to get all the rooms cleaned. We had mention that to the guest that check in time at 3pm and we should have something available by then. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Great Stay!!"

5
24/07/2017

Overall stay was great!! Polite staff and clean inside and outside!! My husband and kids had a great time in the pool!! I would recommend Best Western Hotel & Resorts to anyone looking for a great environment and a great price!!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Great location"

4
22/07/2017

This hotel is located in a very good area, plenty of shopping and restaurants around this location. Also the price was great and had good amenities. The room wasn't too clean, but all we have to do is report the issue to the lobby and they gave us another room.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Beds are comfortable"

3
21/07/2017

It's a pretty hotel & the beds are very comfortable. Ordered from a place called Tuesday something & it was really good. Lots of good restaurants in the area. The room was pretty clean. I would stay here again, but would probably get breakfast elsewhere.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"No one at check out desk"

3
18/07/2017

Check out was a problem since no one would stay at the desk. The guy was on his phone and away from his desk or outside lobby SMOKING. When I reported the dirty air conditioner the man told me that they are due for a cleaning since they only get cleaned every 3 months. I told him a quick wipe down would make it a lot better and he said they do that every 3 months when they clean them. The air conditioner vents in hallways were also dirty and had mold like growth. Check in was good and room was clean (except AC).

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the front desk and get the problem fix. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Great nights rest!"

4
18/07/2017

Although it was not the least expensive hotel in the area, the room was exceptional and comfortable. Check in was quick and the area was very quiet. We did not try the breakfast but it looked good and the eating area was spacious.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again,

"Very nice hotel"

4
16/07/2017

We stayed here 3 nights. The hotel is very nice and quiet. The beds are comfortable and the rooms are spacious. Location is very easy to find. My only "cons" are: Staff could be more courteous (except for the young lady who was working on Thur when we checked in...she was fantastic), the hallway had an odor...not sure what it was, but it was always there. Breakfast is typical or maybe a bit above for that style (Hot food).

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Name doesn't deserve a plus."

2
15/07/2017

We stopped on our way to the beach to break up our family trip. I know we were not expecting a 4 star hotel but since this was a best western "plus" we thought there would be a little more care in the rooms. The hotel was non- smoking but the room smelled horribly of smoke, the toilet ran loudly and the handle would come off if you moved it too much. The mattress to the sofa sleeper, the springs were broken and busting through the covers. I hope that this does not represent the best western brand throughout as my husband travels and does use this hotel.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. Please if you can give us a call to get more information we would like to figure out the room you where in. if we would have know about the issue we could have give you a fresh room. . Again we do apologize, please give us a call so we can get more information about this. Thank you

"Horrible Experience "

1
14/07/2017

I stayed at this location for a conference for a week that I attended in Mobile , please allow me to list my concerns below. ---- carpet dirty, smell in room, housekeeping not professional AT ALL , manager needs to attend customer services classes he was terrible he defends employee before hearing customer concern, had to empty my own trash! The process for cleaning the room is different from every hotel I have ever stayed ! They come pick up towels and never bring them Back you eventually have to call for the towels because you can't take a bath, the room was cleaned maybe twice since being there for a week! I would not recommend this place to a dog or cat ! I have never been so humiliated in my life ! No one is professional at this hotel! Everyone needs to be fired ! I just happened to catch the manager as I was leaving on the last day and he didn't even try to call that morning or anything . Also one day while housekeeping we're doing whatever they do they we're playing music on cells phones that was very inappropriate and talking loud in the hall ! They also lied and said we had a DO not disturb on our door they lied. STAY AWAY FROM THIS PLACE ........

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. we had went to check the room since the guest complained about the carpet. the carpet was not dirty because we just got the hotel carpet cleaned two day ago. The guest was staying with her daughter and the executive housekeeper and the general manager told the guest that we can not service the room while her daughter sleeping or not leaving the room. The other two days her daughter told the housekeeper she don't want service but she wants cleans towel. so the third night the general manager and the executive housekeeper we need to service the room. we ask the guest if they can step out side from there room so the housekeeping staff can clean the room. Our staff are not aloud to have there cell phone while they are working , so there no way the staff was playing music. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"This Can Be a Top Notch Hotel If....."

4
13/07/2017

I stayed in this hotel with my family for a a couple of nights. I really, really, really enjoyed Daphne as a city. The hotel however can really be a top notch hotel if they got their cleaning crew in line. When I checked in, the front desk guy just let me stand there while he was on the phone and when he got off, he waited another minute and then acknowledged my presence. The room was not ready because the cleaning crew had not cleaned it and it was well after check-out time. But judging, I shant do because maybe they were short handed. The breakfast was pretty good. They had eggs,omelets, sausage patties, sausage links, cereal, pastries, waffles, pancakes, juice, boiled eggs, yogurt; ample supply. You'd better get there in plenty of time because if you linger past their shut down time, they are locking everything up and cleaning up around you. One of the best things about this hotel was Christopher, the young gentleman at the front desk. He was the nicest, sweetest, funniest, caring young man at the hotel. He spoke every time I passed by the desk and had a smile and a laugh for me. I hate he wasn't there on my last night. Overall, the hotel is nice, and I did enjoy my stay.

"Business stay at its finest"

5
13/07/2017

BW Plus Daphne is by far one of the nicest BW's I have stayed at. The staff is fantastic. One young man, looked high and low for a straw for me because the local fast-food restaurant across the street neglected to give me one with my milkshake! Everyone wa so nice, courteous, knowledgeable and a pleasure to speak with each day!

"Our pit stop for overnight"

5
08/07/2017

We've been to this location 3 times in the last 12 months great staff & location we will definitely be coming back again next year as our pit stop to Orlando & our pit stop when we drive back home to Tx

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you

"Very Pleasant Stay at Best Western Plus Daphne Inn & Suites, Daphne, ALABAMA"

4
06/07/2017

Found our first stay at this hotel a very pleasant experience overall. We especially liked having the option of Dark Roast coffee at breakfast! Room was attractive and amenities were consistently functional but really missed having an over-sink light in bathroom. Appreciated the nice hair dryer, but the shampoo, etc., provided were small and unimpressive considering the nightly rates.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Really Nice Place to Stay"

5
01/07/2017

Great location as it is quiet and allows for relaxation. Staff is very friendly and helpful. Breakfast was outstanding. I like this place and will stay there again. Restaurants are conveniently close and so after a drive from New Orleans, it was a wonderful stopping place.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! I am delighted that the accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know! Thank you

"Great nights sleep"

4
28/06/2017

Last minute stop on drive to FL and we were very pleased with the room. Size was good, mattress great, good linens , lots of pillows. Bathroom good, shower excellent. The breakfast was very good lots of choices, always like a choice of regular or dark coffee. It was very quiet even though almost totally full.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know. Thank you again,

"Foley trip"

5
20/06/2017

The motel was great I will for sure go back to BWP in daphne. The motel rooms was large and clean . The breakfast was outstanding and had plenty for people.i would recommend this inn to anyone'traveling to Daphne

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you

"Initial problem solved"

5
19/06/2017

A mistake was made initially in our room assignment within our group. The Hotel Mgr stepped in and took care of the problem as quickly as he could....he was very sorry about the mistake and we were upgraded to a better room at no cost. I would definitely stay at this hotel again. It was very clean and very comfortable.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Great stay"

5
18/06/2017

Very well kept hotel - outside and in. Rooms are spacious. Beds are comfortable to guarantee a good nights sleep. Outdoor pool was a great asset to our stay. Will definitely stay again when in the area.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Could be better"

3
11/06/2017

Housekeeping is lacking. Some trash and a cleaning rag left in our room. Needs better maintenance. There was mildew on the ceiling in our bathroom. Mattress on the sofa bed was super old and didn't look very comfortable. I just put sheets on the sofa for my daughter to sleep on.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the staff and get the problem fix. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"This place is a dump!"

1
07/06/2017

We stayed here one night due to bad weather on our way home to Texas. The staff is the rudest we have ever experienced. The worst Best Western we have ever stayed in. Room was filthy and mold in AC. Smelled horrible. Broken lamp, dirty comforter, paint peeling off everywhere in room. Workers spraying Lysol everywhere to cover up the odor. They advertise free breakfast until 9am so when I arrived at 8:55am the female worker there began to lock everything as I was trying to access it. I couldn't believe it. She wouldn't look at me as she did it and was racing to finish as quickly as possible. I went and told the guy at the front desk and he looked at his watch at said, "well it's 9am." I told him we stay at places with free breakfast all of the time and have never experienced rudeness like this before. He said he'd let the manager, Matisse know. Best part about this place is LEAVING it! Disgusting.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. The front desk manager and the general manager where standing there when this issue occur. The guest came down at 9:30am for breakfast when our breakfast close at 9AM. The Breakfast host offer the guest food, fruit and juice to take back to the room. the guest did not like that so she started getting mad, the general manager apologize to the guest and let the guest know that breakfast was close. so everything else that was written on this review is false information. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Great hotel!"

5
01/06/2017

Clean rooms except for a little dust along the walls behind furniture. Large King room with separate sitting area. Friendly night front desk lady gave us ideas for food after checking in late. Breakfast is the best I have had so far, eggs, bacon, sausage, waffle and pancake maker, fruit, yogurt, cereal, breads and biscuits and gravy. Full yummy breakfast! Would definitely recommend!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Nothing Special"

3
30/05/2017

The one thing that stood out was the comfort of the bed, loved it and I have stayed in many hotels. The pull out sofa bed was horrible, felt like laying on a bunch of metal rods. Breakfast, nice touch. Locations, excellent. Staff, not overly friendly. Was a tad concerned when first entering the bathroom and noticed someones razor blade cover laying on the floor. It leads me to believe the floor was not swept. The bathroom mirror was not clean either. Good stay for what was needed.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the staff and get the problem fix. We are under renovations and we are on the process of replacing our sofa. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Rescued by Erick!"

5
25/05/2017

When another hotel left us stranded, Manager Eric Hillabrand came through and "rescued" us with exactly what we needed- and on a busy Holiday Weekend no less!!! Clean rooms, great breakfast, THE place to stay !

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We are so happy that your stay was wonderful. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know. Thank you again

"Great value"

5
09/05/2017

It was a great value and great place. The staff was helpful and the rooms were clean. The staff was very helpful in making reservations and directions to the hotel. Upon check in the staff was courteous and gave us directions and places open late for dinner as we arrived around 10pm.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"ok-ish"

3
06/05/2017

The property is in a convenient enough location, close to I-10 and quiet. It's really not BW plus standard however and the rooms that are billed as "suites" are anything but. They are narrow rooms with a tiny window and a somewhat wide entry and a shabby looking 2 person sofa in an odd corner - which faces nothing , not even the tv. If that makes a "suite" - then its a suite. LOL Everything in the property looks shabby, yet mostly clean. The impression just isn't great. There is little attention to detail. The biggest letdown of this particular BW is the staff. There is Billy, who mans the desk and who is quite forceful with guests .. as in .. he will tell you what is and what will be and that is it. when questioned about the 10$ off promotion that is all over the tv and more importantly, on cardboard cutouts on his very desk - infront of his nose, TWICE - he claims its the first he has ever heard of it and he has no clue what to do about it.. but he did get help from the front desk manager.. then stated "its in the system" - whatever that means. Then there is "the front desk manager" - no nametag (on may 5th) who wanders around in very thin baby blue "shorts" with a different color drawstring that appear to be pajama bottoms , a very faded formerly red coke t-shirt and socks - NO SHOES! When he noticed us looking at him funny , he shrugged and said "casual Friday". There is casual ... and then there is "slob"

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the staff and get the problem fix. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Great Location!"

5
26/04/2017

The hotel is in a great location (close to shopping and food) for a one night stay. The bed was comfortable and the room appeared to be clean with the exception of the carpet which appeared to have not been vacuumed and there was plenty of dust behind the TV. The staff was very helpful.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"WONDERFUL!"

5
20/04/2017

Awesome hotel!! Night manager was super friendly and very accommodating. The hotel was extremely clean and updated. The room was absolutely perfect! Comfortable beds, nice furniture and decor. Breakfast was amazing, by far the best I have had in any hotel so far!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you

"Great hotel"

5
19/04/2017

This hotel has great employees. The breakfast is outstanding. There are several cooked items, yogurts, lots of different fruits, oatmeals, pastries, breads, and teas, a waffle maker, options such as coconut, granola, & chocolate chips for the oatmeal and yogurts, cereals, and various other items. The bed in room 101 is the right height for a disabled person. The couch is not. We stay here 2-3 times a year when visiting family. Our daughter stays in another hotel. In the evenings, we gather at our hotel because it is more comfortable. You can walk on the carpet in this hotel without turning your socks black. This says a lot about the cleanliness of the hotel.

"Ripped Off"

1
11/04/2017

The Best Western stole $115 from me in unexplained charges on my credit card. The Housekepping staff was excellent but the Breakfast was horrible/inedible. The room was clean but the pillows were horrible.

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. if you can please give us a call so we can get more information about this. We Need Your Information so I can investigate the issue. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"The Best for a great price."

5
04/04/2017

You want clean and beautiful decor? Stay here. Great breakfast? Stay here. Accommodations for small children? Stay here. The best, professional courteous staff? Yeap stay here. Awesome experience!!!!!!

bwplusdaphne, General Manager at Best Western Plus Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"Weekend getaway"

5
03/04/2017

Had a great stay. The hotel is in great location lots of places to eat around . It's about 35-40 min. Drive to gulf shores beaches.The only issue I had the was the sofa bed not the comfortable. Other then the sofa bed it was a great place to stay.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you

"Pleasant Stay"

4
03/04/2017

This was my second visit and it was just as pleasing as the first. The room was very clean and comfortable (roomy). Great staff, very professional and courteous. A great area full of shopping and restaurants within walking distance.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for your review of our property! We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know. Thank you again

"Great location, wonderful staff, really nice hotel"

5
29/03/2017

I was told I couldn't check in early upon arriving after a long, 8 hour drive, so I went to nap in my car & wait the 2 hours until I could check in. About 10 minutes later, a staff member knocked on my car window & said they'd have a room ready for me in about 10 minutes! It was wonderful! That's going above & beyond! The hotel is in a great area with lots of restaurants & shopping very close by, the rooms are spacious, clean & updated and the bed was very comfortable.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Lovely"

4
28/11/2016

Great room, spacious and good decor! Pretty good breakfast, though the bed was a bit difficult to sleep on. I enjoyed my stay and the staff was polite. Very good location close to many restaurants! I would stay here again! :)

"Marvelous place to stay#"

5
19/11/2016

Best place to stay if you like friendly, clean and easy access. Our room was very nice . . . bigger than the rooms at Disney with great ammenities. The pool was awesome and the fitness ewipment in good condition in a clean room. Our breakast was wonderful: great selection and quality.

bwplusdaphne, Front Office Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your. Thank you,

"Great Hotel"

5
16/11/2016

First time stay here and room was great! Shower was good, bed comfortable, had microwave, fridge, desk, couch. Breakfast was okay but nothing super but had regular fare but with omelets, biscuits and gravy, sausage, French toast sticks, etc. nice lobby and friendly and helpful staff. Would definetly recommend.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day. Thank you

"Nothing plus"

3
04/11/2016

Enjoyed our stay but should have been better. Couch in our room was very uncomfortable. Made the PM manager sit in it..hope she reported the trouble she had getting up. Breakfast is minimal. Coffee great in the morning, tepid in the afternoon. Why have water dispensers across from main desk if they never have water?(Yes I found the water cooler) Lots of chairs in dining room could use a good scrub..gravy? Garbage can should be scrubbed clean or replaced Lighting in bathroom is dim. 2 big pillows instead of 4 small ones on the bed would be fine.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the staff and get the problem fix. Again we do apologize, If you have any question feel free to contact us. Thank you,

"BW Daphne"

3
30/10/2016

Not really a plus hotel. The desk chair was dysfunctional and the lighting in the bathroom was so weak you could barely shave by it. If this is what Best Western is calling a plus hotel they need to look closer at their properties.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue you had at our hotel. , If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"pleasant unplanned stay"

5
19/10/2016

Had to cancel our trip to Savannah due to storm and decided to come to Mobile. Stayed for 3 nights and will come back again. Spacious and clean room. Hotel is across street from a large mall with lots of restaurants to choose from. The front desk provided excellent dinner recommendations.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you

"Stay was good but was inconvienent"

3
19/10/2016

The stay at the hotel and the staff were great however it is not a place to go for smokers or pet owners they are NOT pet friendly at all and you cant smoke in any of the rooms. I feel that all hotels should aim towards pleasing all guests not just some us who do smoke and have pets pay for the rooms the same as non-smoking people so we smokers should have the same service for our money. The hotel is big enough to separate rooms and such in a manner so to please anyone and everyone.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize that we don't accept pet and have any smoking rooms. We are a smoke free property, but we do have designated smoking area out side. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Very Comfortable Beds, Helpful staff"

5
19/10/2016

No Complaints at all. Everything was clean, good selection of breakfast. Hotel staff even allowed us to bring in outside food for dinner and use the breakfast tables. Internet was amazingly fast. Security cameras everywhere covering the parking lot and entrance, and you can view on lobby tv what they are aimed at.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your...

"Very nice stopover hotel."

4
17/10/2016

Very nice room as you expect from a + hotel. Had trouble with the Wi-Fi but they reset the modem and it came back on although the the reception insisted there was nothing wrong.. Parkin ok, lifts and a good nights sleep. Very busy in the morning for breakfast but still a good hot breakfast

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We are glad that you chose our hotel and we hope that we made your stay accommodating enough that you choose us anytime your travels bring you our way. Thank you so much! We hope to see you all again soon. Thank you,

"hurricane getaway"

5
12/10/2016

this hotel was excellent and we were more than just very pleased. we considered it outstanding. All our problems which were few were easily taken care of. The staff went out of their way to assist us. We cannot honestly say there was a single employee there that did not do their best to accommodate us .

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Late night check in"

4
30/09/2016

Clean, comfortable room, great bed! But this is why I look for Best Western Hotels when I travel. I was traveling alone from Albuquerque NM to Jacksonville, Fllorida, it was getting too late to keep driving and I wanted to get past Mobile on my 3rd night. Next stop, just over the long bridge heading east. I found this really nice, comfy place to stop for the night. The yound lady behind the check-in desk was having problems getting the computer system to boot up, so could not get me checked in. She was kind enough to give me a key anyway and let me finish checking in after I put my things in the room and parked my car. It took a while, but she kept appologizing for the problem. It was after midnight when the system finally came back up. In the morning, I slept in too late and missed breakfast and checkout. The morning clerk, Eric, was really understanding and let me check out really late. This is a hotel I would stop at again if in the area. The staff is very accommodating and understanding. I cannot comment on the other amenities as I did not use any of them. Just a very restful night of sleep.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Good overnight"

5
29/09/2016

Was traveling on way back to Florida. This Best Western Plus was an excellent value, good experience and easy access. The full breakfast menu was very good & really enjoyed the selection of eggs & sausage & bacon. The room was clean and bed was comfortable and big screen tv was fun to watch.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"Alabama Vacation"

5
24/09/2016

This Best Western is back off the main highway so you have to look carefully to see its location. Our stay there was outstanding. They gave us a room that was really easy to get to and in a prime location. The cost was very reasonable. The room was large so you could spread out and do your thing. It was really quiet too. The staff were there to help you and gave excellent directions to the places you wanted to visit. Really enjoyed the breakfast. I would say outstanding overall.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We would to thank you for your comments. We are happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We hope to see you soon again and just give us a call and we will be happy to take care you. Thank you again,

"Comfortable room"

5
18/09/2016

Was in the area for business and decided to give BW a try. The rate was very fair, the hotel staff was very friendly, the room was spacious , clean, and comfortable. The breakfast was also hot and delicious. Will definitely stay here again.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"Good location and good value"

4
14/09/2016

We stayed here during a softball tournament at Al Trione Park and it is a perfect location. The hotel is clean and the beds are comfortable. It is right across from the Eastern Shore Center so plenty of shopping and restaurants nearby. My only complaint was that the room was 52 degrees when we got there. I had to turn on the heat to get it to a normal temperature. We would stay again.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again,

"Labor day weekend "

5
10/09/2016

My mom, sister and niece all stayed for labor day weekend. It is a very nice and clean property. My mom was impressed with the breakfast because it was a full hot breakfast and not just a continental type. The pool looked very nice but we didn't use it. All in all..we would stay again and it was definitely worth the 90.00 a night.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"UNCHANGED SHEETS after 2 1 night stays."

1
23/08/2016

This hotel looks nice on the outside... The price was good, breakfast was good, location was great, front desk was nice, it's quiet and safe, but that's where the good stuff ends. We stayed here twice, on each way of our trip. The first stay we found a comb on the middle of the floor of our room(weird), trash behind the night stand, the bed sheets looked like they had not been changed and didn't smell fresh(that bleachy smell) either. The pull out bed was holding on by a spring, and I had my 2 smallest children on it in fear of it collapsing with any additional weight. I thought we just had a bad room, so I kept my returning reservation. The 2nd room was worse than the first! The bathroom smelled like cigarette smoke, one of the white towels was grey like a cleaning rag and didn't smell that great/fresh compared to the white towels. I found a toenail clipping on the floor between the 2 beds, which would have been picked up if they had vacuumed. The curtains had ketchup or something on them. Now I'm saving the best part for last: The sheets were NOT CLEANED AGAIN! There was HAIR under the pillows on one bed. The sheets did not smell fresh, especially compared to the duvet cover which was clean, and they were wrinkled on one bed where you would usually sit while watching tv. I have pictures. I don't write a lot of reviews, but this made me angry. I'm not a picky person, and I can overlook when things are a little worn out or not perfect, but not changing the sheets is illegal and GROSS! I have serious doubts that I will ever stay at a Best Western again, and will never stay at this specific hotel again.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the staff and get the problem fix. The hotel does change the sheets everyday and our head housekeeper does check the beds. About the cleaning rag, all our clean rags are blue not white. We had check the room after the guest check out , we did not find no ketchup on the curtain. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Very Nice Hotel"

5
21/08/2016

It was very clean and they accept pets. We have a small schnauzer. The beds were extremely comfortable. This is close to Battleship Alabama. We ate at Logans Roadhouse near by. Also there was a Bass Pro Shop/Fish Company. We enjoyed our stay and I would recommend this hotel.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"BETTER WATCH YOUR WALLET AT CHECK IN"

3
21/08/2016

Front desk tried to charge me $110 vs reservation confirmation quote of $76, made via a direct telephone reservation to this hotels reservation staff....front desk backed off when I showed her the actual email confirmation quote of $76!!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at the front desk. This reservation came wrong from a third party web site and We did get the issue fix . Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Daphne August Vacation"

5
19/08/2016

Convenient location with easy access to I-10, Highways 98 & 90.. Excellent housekeeping and standards of cleanliness. Back rooms are quietest. Pool is clean and inviting. Good breakfast with adequate seating and fresh hot entries.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"BW Nice"

5
06/08/2016

The appearance was superb The beds were comfortable and the price was good. The staff was really nice, and helpful. They had a storm and it knocked out the intranet and cable but they had it back up in a quick fashion. I would recommend this hotel for anyone that is traveling in the area.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"Really Nice Hotel"

5
05/08/2016

My wife and I and my son and his wife stayed here in May 2016 and were really pleased with the rooms, service and location. Would recommend for overnight stays and for longer term stays. Staff was extremely nice and very helpful! Breakfast was very sufficient and good for an early start. Room was comfortable and had a great night's sleep.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again

"Great Value"

5
02/08/2016

When I review a hotel on Trip Advisor I look for service and what you get for your money. That way a hotel that offers all the amenities but charges a bundle can be weighed against a smaller hotel that gives great bang for the dollars spent. This is one of those hotel. Nice area, lots of restaurants and stores are nearby. Nice room, bigger than most with a separate sitting area. Good breakfast and polite staff. Rooms were well stocked and very affordable, around $80. That is why I rated it 5 out of 5.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"Nice Experience"

4
31/07/2016

We enjoyed our stay. The staff was super friendly. Our room was clean. Our little guy enjoyed the pool which was very warm and clean. The breakfast was full of choices and kept clean. The front desk staff made a great recommendation for lunch!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you

"Great place to stay and a great staff"

5
24/07/2016

I had make reservations for two night at this hotel. We were going to a wedding on Orange beach. We were going to drive back and forth each day. The wedding was on a Friday evening at 6 PM. I soon realized that I needed to have another day so we would not have to get dressed before 11 AM and then the wedding was at 6 PM. I talked to the desk and they took care of it right away. The staff were extremely friendly. They spoke ever time you seen them and were always in a good mood. The hotel sets back off the hwy. and is very quite. The room was spotless and the bed was the best I have slept on in a long time. The room was spotless and they took care of it everyday and did an excellent job. The parking lot was well lit and plenty of spaces. The only thing I would change would be the breakfast. Please put some bacon on the menu.

bwplusdaphne, Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Worst stay ever"

1
22/07/2016

Stayed at this hotel for one night while on vacation biggest mistake we ever made. We got to our room which was clean no gripe there,but half the channels on the provided list did not work. Bed sheets and pillow cases felt rough like burlap and the continental breakfast appeared to have come from the freezer of a grocery store and heated in the microwave . The waffle though was tasty hence the one star. P.S they also refused a coupon from one of there local coupon books.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the staff and get the problem fix. About the coupon, the coupon only used on availability and its listed on the coupon. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Poor management and hotel maids"

2
21/07/2016

We went to this hotel by the review I read on TripAdvisor I thought some of the complaints were some whiny people but after staying a couple nights I say they had something to really complain about. The Breakfast was below average compared to other best Western plus hotels I have been to also the hotel maids don't resupply towels or wash rags like normal all they did was make our beds they never replaced what we used we was short on toilet paper we always had to get our towels and wash rags everyday in the lobby and the pool is so dirty it's ridiculous we found a big giant spider and catipillar in the bottom of the pool lots of bark and debris and a solid film of dirt on the bottom of the pool the hotel and rooms are in desent shape but they aren't anywhere close to staying on top of it. This will be the last time I stay here I would of stayed In mobile,alabama at the Homewood suites the rest of the week if I knew this place was this bad. For what I paid for this room for 4 nights I won't be back!!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. Our Housekeepers services rooms everyday and they replace everything single items in the room. if the guest has a do not disturb sign on the door the housekeeper can not knock or enter the room. according to the pool, we have a exterior pool and its get cleaned by a pool company everyday. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Great night sleep"

5
20/07/2016

Our family stayed here on our way to Florida and really enjoyed it. The room was very clean, the bed was so comfortable, the pool was enjoyable and the breakfast was delicious. We will definately be back.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"Motorcycle Trip"

5
20/07/2016

Great place to stay. Total experience at this hotel was outstanding. Front desk associate was great and informative. Room was clean and neat. On my list of hotels to return to if in mobile,AL. For motorcyclists hotel is very friendly.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 5 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"Excellent Place To Stay"

5
07/07/2016

We can here for my aunt funeral ,the housekeeping staff help with directions they are simply wonderful .The front desk guy help us find great restaurants. We enjoyed the drive at night the view was beautiful .we will be back to visit on our vacation. Thank You The Law Family

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again,

"Happy with our stay"

4
05/07/2016

Clean and well maintained. No room issues at all. Plenty of space in the room. Very good price for the holiday weekend. Only issue is that we did not realize it was an hour drive to the beach. The area is great for shopping and dining. Also, great breakfast options.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"okay, but"

3
03/07/2016

breakfast was awful, lots of choice but poor quality, beds were comfy, lots to do in the area, hotel staff...very friendly, size of suite was small not much bigger that a regular room, loud noises in the hall way before 7

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will discuss this issue with the staff and get the problem fix. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"It was ok. I won't stay again"

2
25/06/2016

Breakfast was cold. Not enough seating for everyone. First room smelled horrible and has to change rooms. 2nd was better. Hallways smelled horrible at least on our floor. It's ok but I wouldn't visit again unless it was a last choice. Plenty of hotels in the area so just check around.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will let the Staff know about the problems. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Clean room and sufficient breakfast."

4
20/06/2016

Stayed in a 2 queen room with sofa-bed. Bed was comfortable and room was clean. Breakfast was included and the cinnamon rolls were delicious. Pancake machine was broken and coffee was very weak. Not bad for what I paid.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"good place to stay"

4
20/06/2016

we enjoyed our stay here. easy on and off interstate. staff very friendly and helpful. great breakfast. we were there 3 nights and the breakfast was different every time. we were able to check in early when we explained that we had a toddle with us who needed a nap.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for the most awesome review and we love the 4 stars! I am so glad you enjoyed your suite, they are so nice and spacious! We hope to see you again soon and thank you again for the sweet review!! Have a wonderful day Thank you,

"BW Plus, Daphne, Al"

4
14/06/2016

Nice clean friendly hotel, good breakfast, clean rooms, quiet atmosphere. Needs spare bed items such as pillows/blankets but would definately recommend this hotel. Pool was clean, very efficient staff, check in was fast as well as check out.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you,

"Great Breakfast"

5
13/06/2016

Room was very clean and well stocked with towels etc. Breakfast was GREAT!!!!!!. Grandson loved the swimming pool. It was up to date and clean. I will stay here again if ever in the area. The lobby smelled like home made sugar cookies baking but alas they did not serve warm cookies. My only complaint.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Loved it"

5
12/06/2016

This was an excellent hotel in a very clean nice town. The room was perfect king suite with sleeper sofa. Amenities were the best. Would definitely recommend it! The pool was small but clean. The staff were so helpful and kind. We loved our stay here it was great.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Lovely Room with Standard Amenities"

4
08/06/2016

This was a lovely room, with standard amenities and good breakfast. Overall it was clean… The bathroom looked as if there were a slight interruption to the cleaning process when we checked in. (There was a big hairball on the floor and the mirror wasn't clean. But the way it was done made me think that the process had been started and it was interrupted.) It wasn't a big deal, and the size and comfort of the room was lovely. The couch in the room had seen better days, but that too was minor.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will let the head housekeeper know about the problems. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Comfortable stay"

5
07/06/2016

Extremely nice Best Western with one of the most comfortable beds I've slept in. Entire facility was very clean, and the staff were friendly and accomadating. The hotel sits far enough off the highway to be very quiet. There are multiple security cameras outside, and the parking lot is well-lit. I would recommend this hotel to anyone.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you

"Clean, Reasonable, and Comfortable"

4
03/06/2016

Stopped here for one night on our way cross country. Very convenient to the freeway, and a really nice facility. Clean rooms, comfortable beds and very reasonably priced. Would definitely stay again. Oh yea, breakfast was excellent!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Good stay"

4
02/06/2016

Booked two nights here and arrived early but the clerk let us have a room straight away. Room was clean and comfy, breakfast was excellent and we enjoyed the pool and had it to ourselves. Plenty of places to eat across the road. Would recommend the Best Western and if we ever get the chance to tour the USA again would definitely stay here again

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again,

"very disappointed"

3
26/05/2016

Better check the prices if there is anything going on they raise the prices doesnt matter that your not there for the event.We were on our way to a fuineral and we had to pay $50 more because of some event going on in the area.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at with the price. This is our busy season and we do have so many events in town. all the hotels around us including us, the rate going to high during this time period. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Bad customer service"

1
13/05/2016

I was excited to stay at this hotel after reading all the good reviews but after visiting this location they have the worst customer service. My husband and I booked a last minute reservation here and as a gift my mom said she would pay for the two nights. When I made the reservation I asked if I had to have the credit card used to hold the room with me due to the fact it was my moms not mine. I was told that I did not. After driving over 4 hours to get here we went to check in. When I arrived the lady asked for my license and cc. I explained the story and gave lady's name I made reservation with. She didn't seem to really care. I asked to speak to manager, she stated he wasn't there. I told her to call him. She did but went into another room and was whispering. She came back and said we couldn't have the room without the cc. I asked to speak to manger and she said I couldn't speak to him. I understand policy of having to show the credit card but if you have employees telling you something and you drive hours and think u have a room it is very upsetting. More up setting that you can't even speak to a manager. They can run your cc if you don't cancel your reservation late or don't show but if you show without card you can't stay. I asked for a receipt showing cx of room and was also told she could email me bit couldn't print anything out. All around horrible customer service.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I had mentioned to the guest that it is the hotel policy we can not charge someone card with out them being their. we just needed credit card authorization form signed by the user credit card. about the talking to a manager, this was a pretty late. the employee inform the guest the manager will be here early in the morning and the employee apologize to the guest. but there was no way we will charge someone else card with out them being present. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Last minute unexpected delay"

5
12/05/2016

My family was on the way home from a weekend getaway when our wheel bearing went out in our car. We safely made it to Best Western Plus in Daphne, Alabama, which I found via Google. When we arrived I was warmly greeted by Eric who was working the desk. He was empathic to our situation. We had to stay for 2 nights, the whole staff was wonderful to all of us. The double room was so spacious, with two comfortable beds that felt like a warm hug; a nice sitting area, and workspace. The breakfast in the morning was delicious. The work out room was a good bonus. We didn't get to swim because it was a little chilly but the pool area was also very nice. I highly recommend this Best Western Plus Hotel for anyone staying in Daphne/Spanish Fort area of Alabama. We will be back!!!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"FAMILY REUNION"

3
10/05/2016

Very clean, got great sleep. Had issue with the TV and the Front Desk Clerk she didn't have much of a welcoming personality. Had a knock on our door by I guess the lady in charge of Housekeeping, not sure since she was wearing plain clothes and no uniform. Overall ok for a short weekend stay.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our property. I will let the head housekeeper and the maintenance manager know about the problems. Again we do apologize, If you have any question feel free to contact us. We hope to see you again at our property. Thank you

"Best Western"

5
06/05/2016

Very nice accommodations with pleasant staff. Hotel was very clean and quiet and is conveniently located to other recreational activities. Room was very comfortable. Internet service was excellent. Exercise room is small but has very good equipment.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We are glad that you chose our hotel and we hope that we made your stay accommodating enough that you choose us anytime your travels bring you our way. Thank you so much! We hope to see you all again soon. Thank you,

"Top notch reststop"

5
04/05/2016

Traveling to New Orleans we stayed overnight at this location. Everything about this place was top notch. My wife and I liked the convenience of the hotel to the interstate. It was very clean and well staffed. It made our trip a pleasure.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you very much for taking the time to share your recent experience with us! It pleases us to hear that your trip was a success and we look forward to being your choice of hotel again in the future so that we can provide you with that 5 star experience! Thank you,

"Nice Clean Rooms"

5
25/04/2016

The room was very nice. The beds were comfortable, linens were soft, towels luxurious and little extras made the room great. There were 4 adults and a small child. One of the adults was to sleep on the sofa bed, which was horrible. When pulled out, the corners were sticking up. The adult tried to lay on the sofa bed and it was like he fell into a hole. He put the sofa back together and tried to just sleep on the sofa part. He ended up sleeping on the floor and refused to stay with the rest of us, sleeping on an air mattress at a family members home. Other than the sofa being horrible the room was nice. The breakfast bar was great. The food was good and there were many items I would never have expected. Yogurt, omelets, ham and sausage were provided along with waffles, bagels and a pastry assortment. This is just some of the items offered. I was impressed. Upon check out, I let the man at the desk know that there was a light bulb burned out in the bathroom and the bathroom vent did not work. I just wanted to let them know as a "nicety", (we weren't hindered by these things at all) and was informed that the rooms were ventilated as a whole..... etc. I didn't need a lecture, I was just telling them to let them know. We were already there for 2 days. The lady that checked us in was fabulous! Very nice, accommodating and informative. I would stay again but if there is a bulb burnt out, they are on their own to figure it out.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue with the sofa bed, we do everything in our heart to keep our guest happy. I will discuss this issue with the maintenance manager so we can solve the issue. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again

"just overnight"

5
10/04/2016

This was the last hotel overnight on a very long (over 6200 mi total) trip. It isn't RIGHT off the highway, which is a plus because it was very quiet, but was easy an easy on-and-off location and easy to find. The place was very clean, well appointed, and the bed was very comfortable. The free breakfast was standard quality and adequate.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Overview of Best Western Plus Daphne, Alabama"

4
06/04/2016

Well-maintained hotel room, lobby, and breakfast area. Hotel's breakfast person was conscientious as demonstrated by food preparation, cleanliness, and being physically present for breakfast. Front desk person made fresh coffee specifically for us when check-in happened at 3:45 PM.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you,

"Road Trip"

5
02/04/2016

Hotel is very clean and the staff is very friendly. The room was very comfortable after a long ride from Memphis, TN. We slept really good and enjoyed the comforts of our room. Breakfast was good and had a nice selection. There were many restaurants to choose from near the hotel.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you,

"Excellent Facility"

5
02/04/2016

My son, daughter-in-law and I stayed only one night in this fantastic hotel, but it was GREAT. Very clean (I'm an extremist) and plenty of room. We were in a handicap accessible Queen double bedroom. We didn't have a wheelchair, but anyone who did, and stayed in this room could have maneuvered about very well. I will be staying here again.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you very much for taking the time to share your recent experience with us! It pleases us to hear that your trip was a success and we look forward to being your choice of hotel again in the future so that we can provide you with that 5 star experience! Thank you,

"Very Nice"

5
29/03/2016

Very nice hotel,everything was fine. Stayed in a king rm,had plenty of space and everything I needed. Just don't wait til 8:40 to go to breakfast if you want gravy as it was all gone! Will/would stay there again!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you very much for taking the time to share your recent experience with us! It pleases us to hear that your trip was a success and we look forward to being your choice of hotel again in the future so that we can provide you with that 5 star experience! Thank you,

"Overall Excellence"

5
29/03/2016

Personnel made this a wonderful experience. The food was excellent and healthy. Parking was convenient. It is close to great shopping, too. This will be our regular accommodation every time we come to the Gulf Shores.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We are glad that you chose our hotel and we hope that we made your stay accommodating enough that you choose us anytime your travels bring you our way. Thank you so much! We hope to see you all again soon. Thank you, Mitesh Desai General Manager

"Comfortable"

5
27/03/2016

Nice hotel, reasonable service and value. Convenient location to both Daphne and Loxley via I-10. Be aware, almost no large vehicle parking. Room was clean, plenty of space, nice work desk with reasonable internet and even USB charge ports for the small electronics.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We are very pleased that we were able to make your stay enjoyable. This is always your home away from home and whenever your travels bring you this way we welcome you back! Thank you so much for your recognition, time, and business. Thank you, Mitesh Desai General Manager

"Good location. Mall across street "

5
25/03/2016

Funeral in Fairhope interment at Alabama Veterans Cemetery Spanish Fort so good location for both. Convenient to Fairhope, Daphne and right on I 10. New so clean, quiet. Right behind Regions Bank next to LaQuinta and McDonalds. Could be hard to find at night

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Excellent!"

5
23/03/2016

First impression......I made the right choice. Beautiful lobby and room. Extremely friendly and nice staff. Clean inside and out. Very very quiet area. Close to lots of shopping and restaurants. Recommend highly. Nice. ??

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"quick stop"

5
22/03/2016

Returning from a quick trip to Texas. Could not travel any further. Called from on the road, booked a room for 2 adults & 2 kids. Hotel was fantastic, price was right. Easy on and off for the freeway and lots of places to eat nearby.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"A good surprise. "

4
19/03/2016

I had previously stayed next door at the LA Quinta however this hotel is far better and priced the same. It's an all suite hotel so the rooms were not too small. They all have a micro and little fridge. Each room comes with a couch and desk. The rooms are clean and the beds comfortable. The only issue we had while staying at the hotel was the difficulty of using the fold out couch. The room configuration required the couch the be at an odd and when opened in to a bed you are unable to get around it all and have to walk on top of it to reach the other side of the room. The breakfast was really good and we were all happy.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"A Great Reprieve for a Weary Traveler"

4
15/03/2016

I had booked a reservation at a Best Western in Pensacola but ran into an issue trying to pay for the room with my boss's credit card. This happens occasionally but it's never a welcome encounter, especially late at night. I tried a few other local hotels but could not find a room available at a hotel that would allow me to use his credit card. So, late at night I returned to Interstate 10 and drove West until I crossed over into Alabama and wandered into the Best Western Plus Daphne Inn & Suites. Matt was at the desk and he didn't hesitate to book me into a great room at a great price. Fortunately for me, there was also a small "store" and I was able to get a Ramen Noodles to make my late dinner in the room microwave. Needless to say, this hotel was a godsend for me. The room was spacious and very comfortable and the hot breakfast was above average for "free breakfast" fare. This hotel is a little hard to find but it's a gem and well worth seeking out.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Mother-Son Roadtrip"

4
13/03/2016

You can never go wrong staying at a Best Western. Have been a loyal guest for over 25 years both in the States and Europe and Great Britian. Have always been satisfied. Our stay was only overnight after being on the road for 14 hours. Our room was comfortable and clean and we both got a good nights sleep as well as fresh coffee and light breakfast before starting out the next day.

bwplusdaphne, Front Office Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"One word: AWESOME"

5
10/03/2016

Fast, easy check-in & out. Extremely friendly staff who were very personable. Pleased with parking. Quiet, clean rooms. Very comfortable beds. Area and hotel felt very safe. Convenient to stores, restaurants & highways. Yummy breakfast with multiple choices. Great price. Would definitely stay again!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Difficult to find because address isn't exact in GPS. But very nice once found"

5
07/03/2016

Room was nice very clean. Amenities all there you'd expect. Balcony. Nice breakfast. Really enjoyed the selections at the free breakfast. Good coffee. Nice to find dark roast offered. Nice fluffy towels and pillows.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Very Clean"

5
07/03/2016

This hotel was very nice and clean. Well kept and group rates are good. A little far from softball fields but very nice. People were very friendly that worked in this hotel and dressed very nice. I would stay at this location again if needed.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Great staff and rooms"

5
07/03/2016

This is a great hotel and near so much. It is extremely close to the interstate and restaurants. The staff is very pleasant and helpful. I have stayed here in the past and it has always been clean and in good condition.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Clean "

4
05/03/2016

This was a nice clean hotel...The breakfast was eggs,sausage, biscuits and gravy ect ect it was very good...The internet was horrible....but the room was clean... Had a small hiccup with check in ...would stay again.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Traumatizing Experience"

2
03/03/2016

We selected this hotel through a third party website for one night as my husband is making arrangements as next of Kin for his terminally ill father. We secured a late check out for noon upon arrival. We were traveling with my ten month old and were trying to get her changed to get out of the room while my husband was in the shower. I informed the housekeeper out front of our room that I would be out momentarily to which she had no issue. A man at the front desk (whose name I am omitting here due to the severity of the incident) called the room at 12:10pm I told him I was leaving as soon as a I changed my child. He immediately called back and told me to get out of the room "right f'ing now" or he was charging me another "f'ing night". I had my friend take my daughter to the car and my husband got dressed. We approached the front desk at 12:20pm to inform them we were leaving. The man started screaming again and I politely told him I understood if he needed to charge us an extra night, but he did not need to be swearing at me. I have PTSD and had asked my friend to take my service animal to the bathroom prior to this incident. He started screaming louder to "get the f out of his hotel. He was calling the police." He stood up and kicked his chair back and slammed his hands down on the desk like he was preparing to come over it and started running back towards the door to enter the lobby where I was standing with my husband. The second man at the desk began apologizing and said he was not calling the police because we had done nothing wrong. 2 housekeepers overheard the exchange and ran to attempt to control the employee. This unnecessary incident triggered my PTSD and the other employees were highly sympathetic and encouraged me to contact the general manager who is on vacation, but would check his voicemail. I left to the parking lot to get to my dog and my friend reentered the lobby to retrieve the managers information. She found the out of control employee crying hysterically and begging for me to come back so he could apologize to me. He said he was on medication and was having a bad day. Unfortunately, an apology wasn't going to be enough and I didn't want to return to the same environment where a man tried to come after me for no reason. They later left a voicemail on my husbands phone that the employee was extremely apologetic and was working with the booking agency to refund our stay and hoped I was feeling better. I am leaving 2 stars instead of one because the housekeepers and other front desk attendant tried to control the situation and they are working on a refund, but it doesn't change the fact that an outrageous incident occurred over a few short minutes in the room past check out time. I am sympathetic to mental illness, but when you work with the public you need to be able to utilize your coping skills to keep yourself in control, or call out if you cannot handle yourself that day. I believe this to be an isolated incident and not a reflection of the hotel as a whole, but the whole experience has turned me away from the hotel indefintely. The apology and refund cannot make up for what transpired today.

"pleasant one night stay"

5
27/02/2016

easy access to major highway, lots of great restaurants very close by, off the main road enough to be very quiet. We chose a known hotel name since we were staying in a part of country we didn't know at all. It was fine. Only minor complaint was some of towels were a bit frayed - no big deal.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue you had at our hotel, I will Inform the Executive Housekeeper to check the towels. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Great Hotel"

5
25/02/2016

Always a great stay! Never had a problem with this hotel. All staff were very nice. Great breakfast. Hotel is well maintained. I stayed for a combination of business and pleasure. I also stayed because of the bad storms that came through with the tornados.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank you for your review of our property! I am delighted that the accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. Rest assured, I will pass along your feedback to the breakfast staff. We appreciate your business and look forward to seeing you again in the future. If there is anything we can do for you in the future, please do not hesitate to let us know! Thank you again, Mitesh Desai General Manager

"Motel Gem near Mobile, AL"

5
23/02/2016

We have stayed at Best Westerns all over the U.S. and this nearly new property is one of the very best. Front desk service, room furnishings, breakfast offerings, location and price were all outstanding. Our family business was in Mobile, 13 miles away on I-10, but this was very convenient and located in a new, thriving and upscale community. Highly recommended!

bwplusdaphne, Front Office Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Eric Hillabrand Front office Manager

"No Smoking - No Pets - Awesome Hotel"

5
22/02/2016

OK - I hate hotels that allow smoking and/or pets. This is an extremely clean hotel, convenient to get to, on a quiet street at a reasonable price. They have it all. The room was great with a sofa and coffee table, a desk with chair, small fridge, free wifi, free breakfast, etc. Basically as far as I am concerned this was the best value for the amenities and state of the hotel for any hotel I have stayed at for quite some time. I will make sure I stay here on my way through from now on. I really applaud the management for the NO PET policy and NO SMOKING policy.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Not very helpful "

2
18/02/2016

We booked a good deal with Priceline and called the hotel to see if we could change to two double beds. They said we could if we paid the upgrade price of 30 dollars. We decided we would do this but when we arrived at the hotel we were told because we booked with a third party they couldn't change it. They were told when I called earlier we booked through Priceline and they knew this by looking at our reservation. Unfolded the couch and there were no sheets. Did finally find them after a phone call to the front desk. Sheets were two top sheets and one had a hole in it. First time to stay at a best western through Priceline. Out of all our travels we have never had a problem with hotel accommodations until now. I think we will be staying away from the best western chains if they are all like this. Disappointed

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue you had at our hotel. When you make a third party reservation its does not aloud us to change much on the reservation . we can not change the room type at the hotel because there is a price difference on third party web site. The clerk did mention the difference if you wanted to move to a room with two beds. About the sheets for the sofa bed we always keep them in the closet, The housekeeper also check the sheets and did not find any wholes in the sheets. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Surprised by an excellent motel stay."

5
18/02/2016

We were headed to the Gulf Coast but picked this location because it was more in line with the hours of travel that day vs. the next day's schedule, and because it was a BW Plus at a fair price. Checking in another gentleman was ahead of me and I overheard him ask Receptionist Jessica about her day and I learned she was somewhat exhausted. She was not complaining, just truthfully answering, yet she never missed a beat with her service. Before I started my check in information I encouraged her to go ahead and answer the desk telephone. I noticed how smoothly she was able to seemingly perform 2-3 tasks at once. Our assigned room and amenities were all top notch and the advertised complimentary "full" breakfast was exactly that. I do not know that I have had a better complimentary breakfast at a stay in a number of years. The only problem with this quality of stay at the beginning of our trip is that it could only go down from there! Thank you Jessica and to the owners of that facility!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Nothing Exceptional"

3
18/02/2016

The hotel was comfortable. We slept well and we were only there to break up a long trip, so overall the stay was satisfactory. The breakfast experience left a lot to be desired. We have stayed at other Best Western Plus properties that were more accommodating with better food.

bwplusdaphne, Front Office Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue you had with the breakfast, we do everything in our heart to keep our guest happy. We give a big variety for our guest and a different breakfast everyday, so the guest does not get tired of the same food. I will discuss this issue with the breakfast manager so we can solve the issue. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Wise Choices"

5
17/02/2016

OVERALL: Very pleasantly surprised. Great looking property with attention to detail; friendly staff; great value. I highly recommend and will return when I pass through again if the price is still similar. LOCATION: It was right off of I-10 and I mainly picked it for that reason because I was heading West to East and wanted to start out on the other side of Mobile in the morning. It looked like a safe neighborhood with shopping and restaurants across the streets. CHECK-IN: Friendly front desk with quick check-in. The Lobby was impressive and inviting. ROOM: More attention to detail... the towels were folded in style, rather than just hanging. The bathroom counter was stone with an inset sink. The room was spacious and visually appealing. The bed was made and with plenty of pillows. AMENITIES: Another example of some of the less expensive hotels offering more amenities than the expensive ones: -Parking was free -WiFi was free and was sufficient for me -Gym had a treadmill that was in great shape and... it's random... but I was hoping for a scale because I'm neurotic... and there was one! -Breakfast was free and was great

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Bills Mobile stay"

5
15/02/2016

Excellent property! Wonderful staff. Loved our stay.I would recommend this hotel to anyone.Experienced no problems with anything during our stay.The breakfast items were varied and very good quality. I would stay at this property again without a doubt. Hotel was well taken care of both inside and outside

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Good stay"

5
06/02/2016

Much better than expected! Large room; clean; good breakfast. Friendly staff. Only problem was that it was a little annoying that they have to clean the room by 11:00 a.m. or they put a note under the door saying that you won't get service that day.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. The Housekeeping places the note so the guest can inform the front desk that they will need service. The Housekeeper not aloud to knock on a door if a guest has a Do not disturb sign out, so they place the note under the door. Thank you, Mitesh Desai General Manager

"Traveling through"

4
03/02/2016

Very nice hotel, room and staff were very nice. The only problem we had was the noise outside where the air conditioners compressors are located and above us was some type of motor running on the roof, we were in room 314. Should have asked to be moved, but did not notice the noise until later when trying to sleep.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue with the AC noise, we do everything in our heart to keep our guest happy. I will discuss this issue with the maintenance manager so we can solve the issue. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Honest emp!oyees, super clean, across from Cracker Barrell"

5
22/01/2016

We stayed at this motel with our rewards points we received while traveling last year. We were given a suite that was super nice and very clean. While traveling the next day after checkout, my husband remembered he left his favorite jeans and shirt in the closet of our room. We called them and they had found them .their policy is to call UPS ,they pick it up,bill your credit card . we had the clothes the next day. We could not have had a better experience anywhere. I definitely recommend mend this motel.no pets and no smoking motel.they had a very nice looking breakfast roombut we slept in and did not eat there. A cracker barrel was right across the street. Motel was just before the big bridge .

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"GOOD VALUE AND LOCATION"

5
19/01/2016

We enjoyed our mini-vacation following the holidays. The staff was very helpful and attentive. Breakfast was great, too! We would recommend this BW to anyone having interest in the Fairhope area. Thanks again!!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"The room was great! I will be back!"

4
17/01/2016

The room was super nice the bed was soft and the bathroom was nice! But the free breakfast was pretty bad! the waffle tasted like plastic! but they have cereal and bagels so that was good! The hotel had nice parking and it wasn't to close to the highway so it's nice and quiet! All in all great place to stay!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue you had with the breakfast, we do everything in our heart to keep our guest happy. I will discuss this issue with the breakfast manager so we can solve the issue. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Exactly What We Needed"

4
10/01/2016

We stayed here for the Go Daddy Bowl. We came in the day of the game and left before 5am the next day (Christmas Eve Day). We didn't need anything fancy or with tons of features. We simply needed something clean, easy, and with a good staff. Checks on all 3! The great staff allowed us to check in early so we didn't have to come back from the city before the game. Hotel was great. Room was large and clean. Great location; we were in downtown Mobile in 10-15 minutes eating oysters!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Good hotel"

4
08/01/2016

My family and I stayed one night at this hotel during our trip to Texas, and this was great for us since it was located near restaurants, great conditions and good service. The only thing we were concerned about was breakfast because we expected something better.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Overrated"

2
01/01/2016

I normally place a lot of trust in tripadvisor reviews especially if the review sight has over 200 reviews (as this place does) but unless I just visited at an bad time this place is very overrated. Check-in : OK, not very friendly. Lobby is decorated for Christmas with cheesy large inflatable characters (i.e. Santa Claus). Room : there are SIX different lamps to turn on/off individually (one with a broken shade) to provide light to the room, Really? The design team for best western needs to go back to school. The room was clean and bathroom acceptable. The small fridge made noises and when I went to move a tray in the fridge it was filled with a 1/2 inch of water that spilled all over the carpet. The overall TV experience was one of the worst I've had at a hotel : it took 20 minutes to figure out how to select ESPN (you have to select 1-503 (the dash on the remote is faded) - again, who could design such a ridiculous system? Reception on the TV was very poor (no HD on the channels I watched). Free wifi was OK but I CONSTANTLY had to resign into it (at least 5 times in one day). To add insult to injury the password was "We Care" - NO, you obviously DON'T! I understand this is a "value" hotel but I've stayed in many hotels at this price point that were much nicer.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issues you had at our hotel. This is the first time a guest had complained about our Christmas decorations in the last seven years. We Decorate the hotel with beautiful decorations every year and every holiday so our guest feel like they are at home. we will let our crew know about the issue you had with the Wi-Fi , fridge and the broken lamp shade. we are very sorry about the TV Channels, but that is out of our reach because the cable company has assigned all the HD channels like that to every hotel in our city. again we are very sorry with the issue you had during your stay. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Great hotel!"

5
30/12/2015

We stayed here on our way back home from Walt Disney World. The room was large and the breakfast was excellent. We usually stay at Hampton Inn when we visit, but I will chose this hotel again on my next Disney trip!

"Great hotel, great price, great breakfast"

5
16/12/2015

Nice place to say. Quiet and clean hotel, easy access from main roads, close to stores and gas station, great free hot breakfast in the morning. Rooms are big, confy and clean. Reception staff is very nice and do not hesitate to give some help. I would return to stay again ! 9//10 !

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Best Western hotel's are the BEST!"

5
10/12/2015

Very comfortable, very clean, very affordable, very friendly staff, breakfast high quality....I always stay at Best western hotel's - never consider any other chain! Very easy reservation process....easy and convenient interstate placement makes it easy to find the hotel of choice.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Great Location and Price"

5
06/12/2015

Wonderful location that was very quiet. Staff was friendly and helpful. Great price compared to others in downtown area. Close to restaurants. Definetly recommend and will stay here every time driving through.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize about the boxes in the lobby, we where getting ready to decorate our lobby with the Christmas decorations. you should come back and see our beautiful lobby. we hope you can come back and see us in the future, merry christmas. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"My stay"

4
20/11/2015

Good accommodations Friendly staff comfortable bed- sofa worn out Breakfast acceptable for hotel food one negative- there were boxes in view in the lobby which took away from the tidiness appearance. May have been there to use for Christmas decorations but did not impress me as a first appearance as you walk in the door. Other than that it was a nice clean comfortable place to stay for our trip. Very convenient to our conference and shopping and eating establishments.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue you had with the sofa. I will let maintenance know so they can at it. we also would like to apologize about the big boxes in our lobby. we just receive our shipment on our new pool furniture. again we are very sorry, but we have got everything out and now you should come back in the summer and relax on our new pool furniture. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Daphne"

5
19/11/2015

Great job, clean rooms, excellent facilities. Friendly people at front desk and happy atmosphere at breakfast. Well worth stopping by Best Western Daphne. Certainly, this hotel is a good place at a reasonable price

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Nice Find"

5
17/11/2015

We stayed at this hotel after reading reviews online. We found the hotel to have clean, comfortable rooms. It is located just off the highway and near several places to dine This hotel is also close to a shopping mall. The staff was friendly and the breakfast was good. We would stay here again.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Wonderful!!!"

5
11/11/2015

Wanted to visit the USS ALABAMA but hotels in Mobile were extremely pricey. Just a short drive to Daphne and we found this gem! Great price, wonderful, spacious room, extremely clean, awesome hot breakfast. Will definitely stay again when we are in this area. You will not be disappointed!!??

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Great Location"

5
11/11/2015

My family and I traveled to Spanish Fort for a high school playoff game. I booked the Best Western Plus online and was not disappointed. Great location to the high school and very clean. I would definitely stay here again.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"This Place Has Style"

5
11/11/2015

You simply cannot beat this Best Western in Daphne. Great Location - Near decent eateries and grocery - Very Nice Rooms - Clean - Quiet - Comfortable ! I have stayed in dozens of Hotels and I always go back to the Best ~

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"One of the best places to stay!"

5
04/11/2015

Booked this hotel two different times and would highly recommend as it is safe and the rooms are exceptionally clean. The "King-Sized" bed is very comfy and the sofa is also a great touch...pleasant experience all the way around!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for coming back to see us. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Great Value"

4
02/11/2015

King room was spacious and very comfortable and extremely quite, slept like a baby. Breakfast was also very good delicious link sausage and Royal Cup coffee. Will definitely stay again the next time we are in the area. My only complaint is they need more signage hotel was a hard to see from the street Highly recommend this location.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Great Accomodations"

5
31/10/2015

I have visited this hotel twice now and this is one of the best stays in quite a while. Great staff and rooms were very clean and comfortable. The location is near quite a few shopping and eateries. I could travel to the coast of both Alabama,Florida and Mississippi within an hour or so without any problems. This location is great for any type travel plan.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Unexpected value for its pricepoint"

4
26/10/2015

We stayed here on the eastbound leg of our trip, and decided to repeat the experience on our return leg. The hot breakfast, included, is the best I have encountered outside of top tier hotels. The kingsized beds are firm and of good quality, but the loveseat was not particularly good. Front desk service is cordial and efficient. The room was clean and spacious. Decor is neutral but adequate

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Good Travel Stop"

4
26/10/2015

If you are on the road on business or doing your annual road trip, this BWP is worth the stop. Clean, nice staff, and convenient to Gulf Shores and Mobile. We spent two days here while on our annual road trip.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Pleasant Surprise"

5
17/10/2015

This place was very nice, the desk clerk warm and friendly, she quickly got us a room and gave us info on where our room was located and breakfast hours. Once to the room we were pleasantly surprised with the generous size of the room and the decor. Hot breakfast the next morning was very nice, it included omelets, sausage, waffles you make yourself, assorted breads and pastries, fruits and cereals. The breakfast selection changes day to day. It was quite good. Very comfy beds, plenty of pillows, just an overall great place would stay again!!!

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Nice room"

5
12/10/2015

This hotel was very clean. The front desk lady was very nice and friendly. The room was very nice and clean. It had everything we needed. I would recommend it to anyone. If I'm in the area again I will stay here.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Returning home"

1
22/09/2015

To find roaches, left overs on carpet and a TV with sound but no picture after a long day on the road it's horrible, than being told that the roaches are normal at this time of the year it was unbelievable.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
First I would like Thank You for staying with us. We would like to apologize with the issue you had at our hotel, we do everything in our heart to keep the hotel clean. The guest had found one bug in the room and we did apologize to the guest and gave the guest another room. Again we are very sorry. If you have any question feel free to contact us. We hope to see you again at our property. Thank you again, Mitesh Desai General Manager

"Hotel review"

5
09/09/2015

Hotel was very clean. Extremely quiet even though they were booked. Breakfast was average. Easy to get to and lots of shopping in the area. Wish there had been some type of restaurant directory. Would book again if in the area.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
I would like to thank you for staying with us on your recent trip to the area. I'm very pleased that everything was to your liking. I will share this with my staff, it's always nice for a great review. Hope to see you again soon! Thank you, Mitesh Desai General Manager

"Would stay again "

5
15/08/2015

Great people guy at the front desk was so helpful. The hotel was clean and comfortable. Will go back if we ever need a place to stay in the area We requested a room down stairs and close to the pool. They nailed it! Beds were great breakfast was fine coffee was strong.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
Thank You for your review. We are very happy that your accommodations and service were to your liking, as complete satisfaction is our goal at Best Western Plus Daphne Inn & Suites. We appreciate your business and look forward to seeing you again in the future. If you have any question feel free to contact us. Thank you again, Mitesh Desai General Manager

"Great Job"

5
10/08/2015

I stay in hotels at least 3 weeks out of every month and stay at numerous brands as well. If they all had the service that this hotel had it would be a pleasure to stay and wouldn't be so bad being away from home as much as I do. They went above and beyond to make service a number one priority. After a long journey being greeted by the front desk is my first impression and this hotel was exceptional. The young lady was not only very courteous but very friendly as well. Being later in the evening I have checked I to numerous hotels and it seems that they will put their less desirable employees to work this shift. Big mistake. Thank you so much for an enjoyable evening.,

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager

"Nice room"

3
06/08/2015

Nice sized, clean room with comfortable beds. The weather was very hot, so it's hard to complain about the AC being too cold, but we had to turn it off occasionally. It ran constantly. Decent breakfast and pool.

bwplusdaphne, General Manager at BEST WESTERN PLUS Daphne Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your feedback. Thank you, Mitesh Desai General Manager