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Best Western Plus Hotel Fort Lauderdale Airport South Inn & Suites, Dania Beach

3.5/5  - basé sur 1503 notations.
1900 Stirling Road, 33004-2101, Dania Beach, United States - See map

***Free Hot Breakfast, Free Airport Shuttle****** Hotel located five miles from Port Everglades Cruise Terminal, Fort Lauderdale/Hollywood International Airport and the Historic Las Olas-Riverfront District. Welcome to the Best Western Plus Fort Lauderdale Airport South, a brand new hotel located just off of Interstate 95 in Fort Lauderdale, Florida. This Fort Lauderdale area hotel offers convenient access to key area attractions including Hollywood Beach, Fort Lauderdale Convention Center, Dolphin Stadium, Orange Bowl Stadium and Sun Life Stadium. The Best Western Plus Fort Lauderdale Airport South offers 155 brand new, spaciously appointed guest rooms each complete with a microwave, refrigerator, 32-inch flat screen LCD television with cable satellite and free wireless high-speed Internet access. Guests will wake each morning to a complimentary full breakfast. This Florida hotel also features an outdoor swimming pool, fitness center, onsite cocktail lounge open from Thursday to Sunday, full-service business center and meeting facilities accommodating up to 90 people. Guests staying at the Best Western Plus Fort Lauderdale Airport South will be close to local beaches, restaurants and shopping- including the Sawgrass Mills Mall. Business travelers will have convenient access to Toyota Tsusho America, Detroit Diesel, the Florida Coca Cola® Bottling Company and US Customs Services. For superior customer service and a convenient location in Fort Lauderdale, Florida, make a reservation at the Best Western Plus Fort Lauderdale Airport South!

Best Western Plus

Hotel Fort Lauderdale Airport South Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1503 guest reviews
NOTE ISSUED
Excellent
321
Very Good
457
Average
334
Poor
207
Terrible
184
REFER TO NOTICE
Business Business
141
Couples Couples
607
Family Family
461
Friends getaway Friends getaway
132
Solo travel Solo travel
91
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Renovations"

3
29/06/2018

Stayed here in 2014 and really like the hotel so I decided to come back on this stay. Was disappointed In what I saw. Renovations took away from the luster I experienced when I first stayed here. On the upside Jessica made my stay enjoyable always greeting me with a smile and assisting me with questions about how to get around and where and how to find good restaurants. If you stay here be sure to ask for her, simply amazing ??

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Spectre! It was our pleasure to have serve you on your recent stay with us, we apologize for the discomfort of the renovation process but delighted that we were able to provide you with excellent customer care. We look forward to better serving on future reservations. Thank you for staying with us.

"Good, but some areas need improvement"

3
25/06/2018

Best Western - I-95 at Stirling Road, Dania We checked in late Saturday afternoon. We were tired, and the clerk's IQ seemed to be somewhat less than room temperature—it took a very long time for her to get four people assigned to two rooms. Our room on the second floor was nicely appointed, but lacked a couple of things. The only lights in the room other than a light in the foyer, were two lamps on the night table. There was no desk—only a small table that was very low. When I sat in the chair with my feet on the floor, the top of the table was no more than an inch above my knees. It was the only chair in the room. My laptop just about took up nearly half of the table's surface space. The Wi-Fi signal was nice and strong. An easy chair with a reading lamp above it would have solved both problems very nicely. The bathroom was well-equipped, but it lacked a grab bar in the shower. I worried about this, because one of the occupants of our other room was a 91-year-old. And despite the fact that the room could have slept four people there were only two sets of towels. We took showers when we arrived, and the next morning, we had to use the same damp towels. The vending machine on the second floor contained only Pepsi products. Hello! This is the south, where we either drink the “real thing” or we don't drink soft drinks at all. Breakfast the next morning was more than adequate, and food displays lined two sides of the dining room, with a beverage bar in one corner. There were eggs, small home fries, and two kinds of sausages (link and patty), along with bagels and toast on one side. I saw two do-it-yourself waffle makers on the other side, along with pastry. The beverage dispenser offered both orange juice and apple juice, and there were, I think three kinds of coffee. WARNING: beware of the utensils. There were three large holders containing, forks, knives, and spoons. As I reached for a fork, I realized that all of the utensils were in their containers, business ends out. Which meant that my fingers brushed against the tines several forks in the process of selecting one for myself. Which, of course, meant that I had no way of knowing how many grubby hands had touched the business end of my fork, my spoon, and my knife. The health department would, I think, frown on this, and I reported it to a desk clerk, although I'm not entirely sure she understood what I was talking about.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi John! We are sorry that your recent stay with did not exceed your expectation! We will be working with our team to ensure that we are cleaning the room up to standard; and also that we adequately train the team to uphold the policies of the hotel. Thank you for letting us know and we look forward to better serving you on a future reservation.

"Choose Another Hotel"

2
25/06/2018

The advertised pictures are nothing like what the hotel actually looks like. There's no outdoor activities besides the outdoor pool and it's right next to the highway so don't expect a view. Unless you've rented a car or plan on using Lyft/Uber, you're not close anything to do or much to eat. There's no mention on their website nor on booking.com's website that this hotel is undergoing renovations. The lobby and rooms smell like mildew and the carpets are in dire need of replacement. I walked in my flip-flops even after spraying disinfectant over everything. The bathrooms are terrible and also need to be updated (old tub/shower). The elevators and hallways are probably the only things that have been updated thus far and their prices need to better reflect that. Either they have shoddy contractors or they outright don't care because there's varying colors of paint and Spackle on the walls and an entire wall of outlets in our room didn't work. Don't bother asking for an early check in because you probably won't get it. They will at least store your bags if you want to go grab some food (there's a Subway and a Cuban restaurant across a VERY busy street). We stayed here because we had a day layover before going home and the price seemed fair, however, I still say for what was advertised and what you actually get, we paid too much.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Lelyuda! Thank you for taking the time to complete a survey about your resent stay; we are sorry to hear that your recent stay with us did not exceed your expectations. We will be working hard to fix the issue with the room, lobby and bathroom that you have experienced. Thank you for letting us know; we appreciate the feedback.

"It was a place to sleep"

3
23/06/2018

I really didn't find anything spectacular about this property. The lady at the front desk seemed frustrated when we got there, yet she did a great job with getting us checked in quickly. Construction was in progress during our stay. We were told that we were being placed in one of their newly renovated rooms and honestly I didn't see what was renovated in the room. I wasn't impressed, but it was somewhere to sleep while we visited FL.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi 1stladyfitz! Thank you for taking the time out to complete a survey about your recent stay with us; we apologize that our room and staff did not exceed your expectation; we will be working with our housekeeping and maintenance team to ensure that we cleaning our room and training our staff up to standard. Looking forward to better serve you on a future reservation.

"This hotel is probably good for domestic travelers looking for a holiday on budget"

2
04/06/2018

This hotel is old and very much run down and located in a site of rather miserable surroundings - no good restaurants and shopping outlets nearby. We were offered a room that you can smell the unpleasant odor the very moment we walked into it. Although very close to the airport but I do not recommend it.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi! Thank you for taking the time out to complete a survey about your recent stay with us; we apologize that your room did not exceed your expectation and we will be working with our housekeeping and maintenance team to ensure situation like this does not reoccur. Looking forward to better serve you on a future reservation.

"Undergoing renovation"

1
27/05/2018

Do not stay here until they complete renovations. We were not told when we checked in that there would be construction going on. We did not ask for a different room, we just went out to dinner. Also this Best Western is twice the cost of comparable Best Westerns.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi! On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stay!"

5
24/05/2018

This hotel is one of best that I've stayed at. Safe atmosphere, delicious food, great service; it has everything you wish for in a hotel. I would recommend this hotel for family, business, or vacational purposes. Basically, to everyone!

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Hejarivera! Thank you for taking the time out to complete the survey with us; we appreciate that you have enjoyed your stay here with us. We appreciate your feedback!

"Great location and clean hotel, great house Keeping"

4
22/05/2018

Great location to stay, especially the proximity to the FLL International Airport. It is minutes off the I-95 if you like to take trips to Miami and up north, this location is it. Huge parking lot so you will find parking no matter the time you return.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Aubrey! Thanks for staying with us. We appreciate your feedback!

"Check, check, check! "

5
20/05/2018

Checked off every box on our checklist. Close to food, to the airport, and a pool! There was 10 of us traveling after a cruise and we need somewhere to stay that fit the bill. We didn't rent cars so being close to food was important. Great pizza place and tavern were close by. Recommend going there if you stay in the area. Rooms were big, clean, and close together. Angelica the desk agent was so professional and knowledgeable!! She helped us with our bags until the rooms were ready. And told us about the restaurants that were close or a shuttle could be arranged to get to. The pool was a good size and fun for the kids! I would say the only negative was the pool towels they were small. Thank you for a great stay!

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi csotak! Thank you so much for sharing about your recent stay with us; We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"Friendly Staff"

4
14/05/2018

Loved the staff! I don't usually get to say that, but these ladies were wonderful! The room was clean and looked recently remodeled. The pool was just ok and rather small but for one night we didn't mind. Breakfast was very good and we enjoyed our stay.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Jintin! Thank you for taking the time out to write a review about your stay with us. We are happy you enjoyed our breakfast, our staff and stay here with us, we look forward to better serving you on a future stay.

"room poor, service good"

2
14/05/2018

Pros: Good location, friendly staff, good breakfast, ample parking. Cons: - Lobby has scent sprayer that gives out a de-odorizing aroma which many people is allergic to. - Blinds in room does not retract. - Bathroom dirty. - Bathroom door not lockable. - Carpet adjacent to bathroom always wet after showers. Water leak? - Entrance door weather stripping loose. - noisy room from highway traffic noise. - Room is very dim. More lighting required. - Carpet very dirty through out. - No in-room safe. - Bed frame bracket for box spring and mattress protruding out. Tripping hazard. If the rooms are in better condition, I would stay here again.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Goldentrim! Thank you for taking the time out to write a review about your stay with us. We are sorry that we did not exceed your expectations with your stay here with us and we will be working close with the Maintenance team and the Housekeeping team to ensure that situations like this does not reoccur. Thank you again for choosing us and we look forward to better serve you on a future stay.

"Great place!"

5
13/05/2018

We stayed 2 nights and we were pleasantly surprised. The hotel is modern, safe, and very clean. The staff was professional and friendly. Best hotel breakfast buffet that I have seen and it's free. We took advantage of their online last minute special and got a great rate. Also, 5 minutes from the airport.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Candice! Thank you for completing the survey regarding your recent stay at our property, your satisfaction is important to us, and we look forward to better serve you on a future stay.

"Your Belongings wont be safe"

1
10/05/2018

Stayed over night, caught the cab to the cruise terminal and realized we left our tablet in the room and called immediately. We were told to call the next day which we did and spoke with the manager who said nothing was left in the room. We knew exactly where it was left and they played games on the phone with us for 30 minutes. Total thievery and dishonest staff and unhelpful management!

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Remodel and Airport Shuttle Service"

3
06/05/2018

After reading numerous previous reviews, I was hesitant to stay at this hotel and wish I hadn't. This hotel's Airport Shuttle service is dismal. After landing at the airport, waiting over an hour, and calling the hotel three times to inquire when we could expect arrival of their shuttle service, we gave up and hired Uber to take us to the hotel; therefore, the Shuttle Service in undependable, unreliable and should be removed from their hotel services description to avoid frustrating tired travelers. The hotel is in a major remodel that is being done in stages. We stayed two separate nights. Our first room was outdated furnishings, dirty carpeting, minimal amenities. Our second room was partially remodeled with an outdated bathroom, minimal amenities and minimal lighting. We had to request additional lighting. The front of this hotel is right next to and facing the freeway. There is loud freeway noise in a room facing the freeway so you have to consistently run the air conditioner to drown out the freeway noise. The rooms facing the backside of the hotel are quieter. We stayed in both locations the two times we were there. As far as meal selections, there is only one restaurant across a very busy boulevard from the hotel. The crosswalks to this restaurant are placed quite far and jaywalking the boulevard is dangerous. The restaurant is Cuban food and delicious, but that is the only selection of food close by. The breakfast had many choices but lacked fresh fruit. I asked a hostess for a banana and she brought me two. The redeeming feature of this hotel is their kind and pleasant staff, they were helpful and attentive to us.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Petunia! On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good Value"

3
04/05/2018

We stayed in this hotel while we moved our recent college graduate daughter's possessions to the area of her new job. For the money, this hotel fit the bill. The bed was comfortable. The included breakfast was always delicious. Parking wasn't an issue,and we had a U-haul behind our car the first night! It appeared to us that this hotel gets a lot of one or two-night guests who are headed for a cruise. One morning there were more folks in the cafe than there were seats, although there were a few folks in there who should have kindly given up their seats since they were finished eating. We actually invited a couple to sit with us as they were standing with full plates in their hands looking around for a vacant table. They were a delightful Canadian couple, as it turned out. The hotel had a pool that looked very nice, but we didn't bring our suits to try it. There was a tiny shop for snacks and there were soft drink machines. Coffee, tea, cocoa were offered in room and in the cafe. It is an older hotel and the bathroom and furnishings reflect that. Ft. Lauderdale is an expensive place, so we truly felt that for the money, this was a good place to stay.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Jackie! On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Close to Hardrock Casino"

4
03/05/2018

We were right off I95 and I heard no noise from the interstate, Rooms were clean, staff was friendly and bed comfortable. The only problem was the Ice machine in our floor was not working. I had to go three floors down for a machine. They were making repairs on the two floors below us otherwise a great stay.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi John! On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Very nice comfortable Hotel"

5
23/04/2018

Nice, clean & comfortable Hotel. Great service, delicious breakfast, FREE Wi-Fi, remodeled, great staff. I stayed here the first time and I had wonderful experience there. Really worth the money. strongly recommended and I'm NOT related or receive any benefits for my review...

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property, your satisfaction is important to us, and we look forward to better serve you on a future stay.

"one week stay"

5
19/04/2018

the hotel was great and the breakfast was awesome. the staff was friendly and helpful. dania beach is like 15 mins away. across the street is a nice cuban restaurant. on the other side of 95 there is a mall called oakwood with many stores and the movie theater.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Justice! Thank you for completing the survey regarding your recent stay at our property, your satisfaction is important to us, and we look forward to better serve you on a future stay.

"Has gone down hill"

1
13/04/2018

Room 309 at this location need a major over all. Floor is dirty. After a shower and walking on the carpet they were black in less than 5 mintues from the floor. Door was very slow at closing and once found it open after we returned from an outing. Door was not closed right after the maid was in the room. Coffee was not refilled any day when we were their. Had to go to the front desk each day. The room had a horrible musty/ damp smell. The AC ran constant. Front deck staff and breakfast were all great . I have stayed at this location before and liked it the other times. It is a great location and staff was nice. After this stay inwould consider a different location or chain all together.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not a Good Value"

2
10/04/2018

For what we were charged per night, one would expect to get a little more luxury. All I can say about our experience was that our room was clean. My MIL says the carpet was dirty in her room. The employees should have been nicer and more approachable. The rooms should have been more comfortable. The breakfast should have been fresher. I have had a nicer breakfast at a $60/night room and I paid over $200/night times 2 rooms. We definitely will be looking for a different option should the occasion ever arise that we must stay in Ft. Lauderdale again.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Felic! Thank you for taking the time out to write a review about your stay with us. We are sorry that we did not exceed your expectations with your stay here with us and we will be working close with our team to ensure that we adequately train our staff to ensure that situations like this does not reoccur. Thank you again for choosing us and we look forward to better serve you on a future stay.

"Best Western Plus Ft. Lauderdale Airport South"

3
09/04/2018

Good location. Shuttle drivers were great. Room was adequate. Restaurants are within walking distance but not easy to cross busy streets. Uber might be a better option. Breakfast had good options. Easy ride to the airport.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property, your satisfaction is important to us, and we look forward to better serve you on a future stay.

"Overpriced, you can make it work for 1 night"

2
08/04/2018

The hotel is not new as advertised in it's website. Strong musty smell in our room. Did not attempt to wait for the shuttle. I would not stay here again. Do yourself a favor, please pay a little more and stay elsewhere.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Avoid"

1
06/04/2018

While convenient to FLL, the rooms were in poor shape with indeterminate stains on the carpet and in the sink as well as a drain in the bathroom that was permanently shut. It smelled of stale cigarettes, too. It was the kind of room where you were afraid to walk barefoot. The staff were nice, and check in/check out was a breeze, but I would not stay at this property again.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Courtney! On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Stay before cruise"

1
04/04/2018

This has go to be worst hotel in Florida. As soon as we stepped out of the elevator the musty smell that hit us was horrible. The room was even worst. We sprayed with Lysol and it wouldn't go away. We tries to open the window but no could only be opened a crack and no screen to keep any little critters out. We complained to the front desk and they gave us spray for the room which did not work. Since it was so late we went to bed with our full clothing on. The best thing about this hotel was checking out.....

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Franicne! On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"overall ok"

3
04/04/2018

The only complaint we have is the carpet was too dirty and the floor in the bathroom was not clean either. My recommendation is please wash and vacuum the carpet and sweep and map the bathroom floor. Otherwise the hotel was ok.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good hotel, bad shuttle"

4
03/04/2018

The hotel and provided breakfast were quite good although there really isn't much around the hotel to see or do. Don't take the shuttle unless you want to wait a long time. We were in the allocated pickup spot at the airport and the shuttle showed up full. What's the point of that?! Rather than wait for another 30-60 minutes and possibly have the same thing happen again, we got a different shuttle provided by the airport at a charge of course but at least we were able to get it.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"OK for Cruise"

3
02/04/2018

It's a bit run down and very overpriced but it was only for 1 night. The last airport shuttle is at 10pm, we missed it so we had to pay $25 for a taxi. Breakfast is over at 9am, not that you miss much. It was only for 1 night but next time I will stay some where else.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"One night stand hotel"

2
26/03/2018

You dont want to stay more than one night, you dont want to talk to it ever again. Greeted by strong flourecent lights and a strange hotel worker. Couldnt get a baby crib because only one worker on the night shift. Breakfast was ok with a waffle station and bagels, cereal, and eggs. But everything is on plastic plates- soooo bad for the enviroment.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Nicole! Thank you for taking the time out to write a review about your stay with us. We are sorry that we did not exceed your expectations with your stay here with us and we will be working close with our team to ensure that we adequately train our staff to ensure that situations like this does not reoccur. Thank you again for choosing us and we look forward to better serve you on a future stay.

"Hotel convenient to airport"

3
26/03/2018

We picked a hotel conveniently located near the airport. It was a short stay but the hotel was fine. We did not stay for breakfast or use the amenities. We had a broken tv remote which they promptly replaced. The beds were comfortable and the room was spacious and comfortable as well.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property, your satisfaction is important to us, and we look forward to better serve you on a future stay.

"Comfortable, clean, good location for a Pre-Cruise stay"

4
26/03/2018

My 14 year old, husband and I arrived at FLL around 315pm on a Friday and went outside the terminal to wait for the hotel shuttle. Chaos! The shuttle driver leaves the hotel at the top of each hour and got to us at 3:30. So if you are waiting for the shuttle, expect it to arrive between 3:20 and 3:40. Very friendly driver, pointed out places to eat near the hotel. Check in staff were friendly and gave us a welcome snack as we are BW Rewards members. Room was spacious, 6th floor facing the highway which was mostly white noise as we slept. We took an Uber a short ride to Hollywood Beach ($17) and had a great evening strolling the boardwalk. We walked to the Oakwood Plaza (12 minutes but not exactly a safe street to cross). Breakfast at 9am was still crowded but we easily got a table and food was what you would expect from a free breakfast. Cereal, eggs, bagels etc. Overall the hotel is a good value with free shuttle and free breakfast, and great for one night.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overnight prior to cruise"

3
25/03/2018

We just stayed 1 night prior to our cruise. We have stayed here before for the convenience of getting to the ship ...the room was very clean but was worn looking - lighting in the bathroom rusted, paper peeling, carpet worn...usually a good selection of breakfast but the food was ok this time- eggs hard & cold ( we were there in the middle of the serving times). Very convenient and fine for 1 night. Bed was comfy, internet worked well.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Fodanet! On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very Disappointed!!!"

1
24/03/2018

When my flight came in I called the hotel to see when the shuttle would be at the airport and they told me 20 min. So I went to the area where the hotel shuttles pick up and waited and waited and waited....an hour later I paid for a taxi to take me to the hotel...which cost me $30! Then when I let them know when I got to the hotel they really didn't seem to care. Then when I got in my room it smelled very old and looks like it hadn't been remodeled in a long long time. Then when I wanted to go down to the lounge that is advertised on their website it didn't even exist. on my second night there when I came in I had to bring in food because there was no were there to eat and I stopped at the front counter and asked if they had any ketchup they just looked at me and said no it's only for breakfast. What kind of answer is that? They seem like it would of Killed them to walk across the room and get me some ketchup. I paid $174 a night for this horrible hotel room.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not well suited for the flood of travelers coming to board cruise ships. The food was nothing to brag about, but at the"

2
21/03/2018

For elderly folks like my wife and I, this was not a good experience. They serve breakfast, but for other meals, you must walk a long ways through very busy highways to get a snack. We were there during the time change from EST to EDT, and were among those who missed out on breakfast because the lady in charge refused to keep it open for a coupe more minutes. The hotel allows smoking right outside the front door and for those of us who are sensitive to smoke, we had to endure guests smoking cigars and cigarettes. I brought this to the attention of the hotel staff, and they replied that smoking was allowed right outside the doors

"Hotel transportation to airport non existant"

1
21/03/2018

The hotel itself is very nice but if you choose this hotel for the parking and transportation shuttle, pick another. We had an early flight so we had to use a cab since the hotel doesn't run until 6am, which at 5am is only $15 but on returning we waited at the airport over an hour outside and still never saw it. Having called the hotel several times she assured us the van had just left and we were waiting in the correct location. But we never saw the van, all other hotel shuttles had been by several times. We finally took a cab. And upon getting to the hotel the Van was pulling out. Very disappointing service

"It wasn't terrible but it wasn't great"

3
19/03/2018

The first impressions of the hotel were alright. It was clean and the service was alright. There is lots of parking for those that would need it. The luggage carts were in rough shape and were barely holding together but did survive our trip. The elevators were slow but not the worst I have been in. The room was big, open (maybe a little too open especially with the small tv they provide) and clean (although the remote was greasy which concerned me) and had very limited lighting. The lamps they had were just not enough and felt like we had none on. The curtains were a little old and were falling apart and needed to be changed. The vending machines were either out of order or out of stock. I tried to use one to get water and didn't realize it was out and then it didn't give back all my change (thankfully they gave me a free one and my change). The laundry machines were old loud (I feel sorry for the ones who had to hear it while I did a load a little late) and the buttons were worn off so I had to guess which buttons I was using. They had breakfast included and it was alright and was kept stocked throughout. There was a limited number of seats and people were struggling to get seats. There isn't much around we found a Walmart 15-20 minutes away by car. This is very close to the airport maybe 10 minutes or so away. They do have a shuttle that runs once every hour on the hour for those who would be needing it. Overall, if you are needing something to get you from maybe a cruise to a flight the next day or a layover or some situation like that this would be an alright hotel, however, for any longer stay I may look elsewhere.

"Needs upgrades n better service"

2
18/03/2018

Pros - available via aeroplan points - close to i95 and airport - beds and linens okay - did get us into our rooms by 2pm - nice TV, fridge, microwave - free coffee n tea in breakfast area all day Cons - first night welcomed by unkempt male that appeared either overtired or under the influence - no one after 930pm to bring up extra towels? - no working umbrellas outside - lawn chair was broken - needs an upgrade throughout - free tea at night but can't replenish if item all gone - no breakfast or airport shuttle before 6am - not the friendliest staff! - pop dispensers broken on most levels - Carpet stained, no comfy chair in room - only 2 towels for 4 people - couldn't get through to front desk for hours! - overpriced for what it is!

"dirty hotel"

1
18/03/2018

clean up the rooms and use a checklist of items to address as each room is flipped between guests. Also front desk needs to assure that customer service is top notch versus acting like guests are bothering them.

"Great hotel"

1
15/03/2018

We just spent 4 nights at this hotel. The room was very large, clean and well equipped with fridge and microwave. Service was excellent. Special thanks to Lisa at the front desk who was always cheerful, helpful and knowledgeable. We'd happily stay there again.

"Super helpful staff"

5
14/03/2018

We stayed here Feb 23 for a night before leaving on a cruise. When we arrived we told the front desk staff that I had lost my cell phone in a restaurant at the Buffalo airport earlier that day. Benny who was at the front desk offered to try and call the restaurant and see if it had been found. Although she was unable to connect to the restaurant she kindly offered me the phone numbers to try again later. We were later notified that the phone had been found and I needed to contact a SouthWest rep in Buffalo. She allowed me to make the call to verify the phone from her desk. Later we needed to contact relatives at home concerning the phone and she waived the long distance charges for the call. Benny and the other lady who was on duty that night were so very kind and helpful with our dilemma. They helped turn a stressful situation into a happy ending. Thanks so much for the excellent customer service.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property, your satisfaction is important to us, and we look forward to better serve you on a future stay.

"Lack of attention to details "

1
13/03/2018

Needed a hotel before and after a cruise. After landing at airport waited over an hour in hot sun waiting for a “free” shuttle that NEVER came and others that just off the plane. Finally took a 7 min Uber ride to hotel. At checkin both young ladies said they did not have our reservations for first night. Second night they did when the cruise was over. This is prime time since boats leave the next day. Fortunately I had my paperwork with confirmation. Even then they balked. I think? they over booked. Not impressed with staff appearance except one young lady was properly attired at the desk. Nothing to write about for a room that costs $309 a night. The next time I will stay around the beach and take Uber to the port. The problem with the location of these hotels near the port is you have to take a cab or Uber to get something to eat. The entrance to the best Western is difficult for cab and Uber drivers to find because the hotel has a very small sign at the entrance and you can't see the hotel. Forget about the reaction I got from someone at the desk when I complained THREE Uber drivers could not find me at 5am ride back to the airport to catch a plane. Best Western shuttle does not operate early in the morning. Or noon time for that matter. My suggestion is to find a hotel that have amenities nearby. You can do better by looking elsewhere.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Winlow! Thank you for taking the time out to write a review about your stay with us. We are sorry that we did not exceed your expectations with your stay here with us and we will be working close with our team to ensure that we adequately train our staff to ensure that situations like this does not reoccur. Thank you again for choosing us and we look forward to better serve you on a future stay.

"Rooms are in terrible condition"

1
12/03/2018

Staff nice and helpful. Rooms are dumpy and smell. Broken TV, broken air. We had to be moved 4 times in a 2 night stay. Mold on shower wall, molding in closet and fridge area not reattached after painting. Black specks came out of the iron.

"Ms. Jill"

4
11/03/2018

It was a good location between the airport and cruise ship terminal. Had a good connection getting from airport to motel then a decent breakfast before taking there shuttle to cruise terminal. Would definitely stay there again.

Nishi T, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Hi Ms. Jill! Thank you for completing the survey regarding your recent stay at our property, we are happy that you enjoyed your breakfast; your satisfaction is important to us, and we look forward to better serve you on a future stay.

"AWESOME & HELPFUL STAFF!"

5
07/03/2018

Staff was amazing and helpful, thank you Lizbeth! They got us an early check in and scooted us right through .. very professional and I would definitely recommend in the future. Thank you once again Best Western staff.

"Needs work"

2
03/03/2018

I stayed at this Best Western 1 night prior to a cruise and 1 night after a cruise. I have stayed at this property 2 years ago also. The hotel has declined in overall appearance since then. The rooms appear to have been renovated but it looks as if it was a quick face lift and not true renovations. The elevators were not in proper working order and the breakfast area was crowded and not as well kept as you would like to see. The first night the room faced the front of the hotel and it sounded as if I was trying to sleep on the edge of a freeway. The back of the hotel is much quieter. I requested that for the night after the cruise. The windows are old and not in great shape. The staff however was good. The front desk personnel were very helpful and delivered good customer service. However, I will not be staying there again.

BestWesternHotels, Corporate at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nightmare in Dania Beach"

1
02/03/2018

Worst stay ever.... the room was not functional. It fell apart during our one night stay. From the awkward smell in the room, the toilet not flushing and to top it all off the shower did not work -- found this out the morning that we needed to get to the airport. We contacted the front desk, they came up and checked , agreed that the facilities were inoperable and said there was no one on the property who could repair it. Top it all off the Manager was on vacation and the front desk personnel did not have the authority to make a decision on whether or not we should have to pay $257 for a room where the facilities were not functional. They offered a 20% discount. SMH. And the best part of this story if that we are YET to hear from the manager regarding this matter. STAY AWAY. I gave one star for the airport shuttle driver who was very friendly.

"A real dump"

1
02/03/2018

Don't stay if you have another choice. Run down, lights in room so dim can barely read by them. Everything old, dark, depressing. And all for 330 per night! Close to airport but that is only positive.

"Extremely disappointed."

1
28/02/2018

I don't usually leave reviews but I feel compelled to leave one for this hotel. My wife and I and our 2 children stayed at the FLL Best Western Plus for 2 nights on February 20th and 21st enroute to Haiti. I chose it partly because it was close to the airport and had a free shuttle. I called the hotel prior to leaving home to find out where we should go at the airport to get on the shuttle. We arrived around 10:30 PM and I was told that the shuttle only operated until 10:00 so I would need to take a taxi. I was a little surprised but decided to rent a car for an extra day instead of taking a taxi. While we were waiting for the shuttle to the car rental building around 10:30, I noticed a hotel shuttle come by twice that said Best Western on it. Hmmm....maybe it was for another Best Western in the area? After arriving at the hotel that evening, I mentioned it to the receptionist. She had no idea what was going on but was very apologetic and suggested that I speak to the manager. I never did as I felt it wasn't really worth making an issue out of. We proceeded to our room which we found to be rather dirty. The floor hadn't been cleaned properly and the room had not been dusted very well. Then, upon putting our youngest to bed, my wife noticed that the sheet was dirty and had obviously not been changed. Gross! By this time it was almost midnight but the next morning I talked to the front desk and asked that our room be cleaned and that the sheets be changed. Then we left to go to the beach for the day. When we came back, our room had been made up. So my wife and kids decided to take a quick swim in the pool and found that the pool was occupied by a group of inebriated people having a BEER PARTY c/w with a cooler of beer and open alcohol. And then we made the mistake of not checking the sheets until bed time and found that they were still dirty! By this time it was late again so we decided to ignore it and talk to the manager in the morning. So the next morning I went down, prior to leaving for the airport and found the front desk so busy that, after waiting for a while, I finally just left. We have stayed at Best Westerns many times over the years and have never, in our recollection, found them to be dirty. And we have certainly NEVER encountered a drinking party in the pool area. We would certainly NOT stay at this hotel again and would caution anyone else that you may be disappointed.

"Comfortable Bed But....."

2
26/02/2018

Comfortable bed, friendly staff.....But....mold in the bathroom tub and on floor. Dust and what looked like mold in the air conditioning unit. Broken elevator which led to a four flight climb with luggage.. You do get a free breakfast

"Good Night's Rest + GREAT Breakfast!"

3
19/02/2018

If you're looking for a comfortable bed for a quiet night's rest while travelling, followed by a delightful breakfast, then THIS IS THE HOTEL FOR YOU! If you're looking for ANYTHING on top of these two basics, then I suggest you look elsewhere. Our trip started with being persistent with repeated calls, being put on hold with the front desk staff, and having two people call in order to be connected. (It might be helpful to have additional staff at the front desk.) The problem was that there was a discrepancy between Fort Lauderdale Airport South Inn & Suites website which states that one of their Hotel Amenities is an "Airport car, 6:00 a.m. to 11:00 p.m." The front desk staff were adamant that this service ended at 10:00 pm. We first called close to 10 pm from the luggage carousel. Thankfully through our persistence, the receptionist (perhaps it was Benny? Either way- thank you!) called the driver to double back for us. Otherwise, the taxi fare and additional wait would've been a problem : / The rooms were quiet with very comfortable beds. Our room needed some deeper cleaning or maintenance repair. We tried not to look too closely at anything. The BREAKFAST was OUTSTANDING! We feasted on eggs, sausage, toast, bagels, tasty cinnamon waffles, and more. The women who were staffing the breakfast area were quite friendly and worked diligently to ensure that all of the food items were filled and that the hot foods were fresh. This was the highlight of our stay for sure! If you choose to stay here, and want to use the shuttle, I suggest to CALL and clarify this detail BEFORE you travel. Or just use Uber : ) And if you're looking for a good night's rest and a hearty breakfast then this hotel's for you!

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
We're glad that you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank You Again and Thank you for staying with us!

"Great Service"

5
18/02/2018

Checked in to hotel really early and while we could not get into our room as expected, Nicole at reception was very helpful and kind-doing the paper work for us so that when the check time arrived it would be seamless. She stored our bags and offered us coffee and internet service all the while with a lot of guests checking out and waiting to board the shuttle to head for their cruises. Thanks Nicole to a great start to our vacation!

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
We're glad that you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank You Again and Thank you for staying with us!

"Decent stay, could use some upgrading"

3
15/02/2018

We stayed here for 1 night to attend a concert at the Seminole Hard Rock. The location was good and overall the hotel looked clean and well appointed. Upon closer inspection, you could see that, our room at least, could use some much needed upgrading and better cleaning. The shower had mold in it and there was no blow dryer in the bathroom. It looked like it had been ripped off the wall, as there were screw holes there. The weather stripping was hanging off the front door as we walked in and the room had a wired smell. Other than the lumpy pillows, the bed was nice and comfy and the A/C worked very well. The morning breakfast was nice with a lot of choices and they had a little store where you could buy things and charge them to your room. The website said it had a lounge, which was a little bar off to the side of the breakfast room, but wasn't open while we were there. Overall it was fine, but not worth over $200 a night.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
We apologize for the inconvenience and the experience that you encountered and let me assure you that this is not standard of Best Western. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Customer service is top shelf"

5
09/02/2018

Even though the hotel is very busy the staff is very atentive to your needs.The hotel is located near great shopping and eating locations. The trip to the airport provided by the hotel shuttle only took ten minutes.

"Something happened!"

2
04/02/2018

My husband and I stayed overnight in this hotel one year ago, and although not great, it was "acceptable " for a night! But this time, in Jan.2018, our room was musty smelling, the tub/shower had evidence of mold that they attempted to remove, and the walls were in dire need of paint. In the morning, the housekeepers were so anxious to get started, it was difficult to even get on the elevator! Not to mention that the elevators are super slow, and very inefficient for the size of this hotel.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great place to stay when at the airport!"

5
01/02/2018

We were so happy with our stay here. Arriving quite early, we were accommodated with an early check in and an early breakfast.Being very tired it was nice beimg greeted by Lisa. Thanks to all at Best Western.

"Moldy shower stall"

3
01/02/2018

Well the shower stall had mold all along the tub line shower curtain was torn cold bacon for breakfast and a check in clerk that was clueless. Had to ask her where are room was and she just looked at us like we were idiots. Was unfamiliar with the hotel so just wanted to know where the elevator was

"Not recommended!"

2
01/02/2018

We chose this hotel as it was conveniently close to Fort Lauderdale Airport. On the plus side it was easy to find with plenty of onsite parking. The room was very dirty, this was particularly noticeable on the "white" lace window drapes (filthy), the stained chair, and the bathroom floor (sticky). The bed linen was two different shades of grey (meant to be white) and had never been near an iron! To add to this unkempt feeling a used enema bottle had been left under the sink in the bathroom! Not nice! We did mention this on check out and got a luke warm apology. The breakfast was adequate, but the eggs looked, and tasted, like rubber. There are plenty if alternatives in this area, book one of those!

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
We apologize for the inconvenience and the experience that you encountered and let me assure you that this is not standard of Best Western. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A little shady at first, but turned out great"

4
29/01/2018

We arrive at FLL late and was planning on taking the shuttle to the hotel. I had called earlier in the day to make sure how pick up worked. We landed and moved ourselves outside of the terminal to the hotel pick up location. We arrived to discover a large passenger van, almost completely full of people already and was told that this was the last shuttle of the day. I briefly argued with the driver that the front desk told me the shuttle arrived every 30 minutes, regardless of the time of day, but the driver obviously had his own agenda. Instead of paying for a cab, we smooshed into the van, one member of our party sitting on a crate next to the door, another member sitting on the wheel well. Thank goodness for a short ride. We arrived to find another group of people arguing with the front desk attendant about a 3rd party booking through hotel.com which the party had reserved and paid for 2 rooms, but the hotel only had 1 room available. Not sure how that turned out, but we checked in with no problems. The rooms were quiet and beautiful. The continental breakfast was good, but the room to sit in was small so a lot of folks didn't have seats. Overall, a nice place. Hotel shuttle in the morning went very smoothly with no issues.

"???????? Traveling US veteran"

5
23/01/2018

???? unbelievably incredibly accommodating the front desk I checked in very early at 7 AM I told the front desk manager that I will be checking in as soon as the room is available and when the room is please give me a call he said that the room is available right now I was able to check into my room eight hours earlier I was very thankful it also has breakfast served from 6 AM to 9 AM absolutely delicious and everybody that was in the hotel cafeteria restaurant whatever it might be called or very pleasant and accommodating nice attitude great accomplishments

"Will not stay again!"

1
21/01/2018

Waited at the airport for shuttle for 50 minuets from the time I called. When I called the first time the front desk said the shuttle was leaving in five minutes. So after 30 minuets of waiting I called back. The front desk staff was rude and condescending “ I told you the first time it runs every hour on the hour.” Mold in bathroom, sink in bathroom did not work, carpeting dirty.

"large group"

4
16/01/2018

29 of us stayed here the night before a cruise. Nishi Tyler was great to deal with. one of the afternoon staff members called me several times before the trip to help arrange our transportation, I believe his name was Felix. we found the staff very helpful on our every need. the hotel was a good value and within walking distance to some nice restaurants . the cleaning staff believes in using a lot of cleaner.

"Convenient location. Great stay for the Orange Bowl"

3
15/01/2018

The staff behind the desk were helpful and attentive. The breakfast was adequate. The room was fine. We selected this hotel for the price and the location. All worked out fine. Easy access to The Orange Bowl, Flamingo Gardens, and Vizcaya. Good Cuban Restaurant right across the street. Finding it the first time is a little difficult, especially if coming for the other direction. You can localize it on your GPS but have to wiggle a little to find the driveway.

"Close to airport but....."

2
13/01/2018

Had a king suite smelled moldy. Said it had a whirlpool but was a jacuzzi tub in the shower which was missing a door. Had the guests across the hall asked if our room smelt funny too. If you want friendly staff and convenience here you go, if you have allergies stay away, mine are killing me now. Not worth the $300

BestWesternHotels, Corporate at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Worst Best Western"

1
12/01/2018

As a Best Western DiamondPlus member this is the worst Best Western we have seen. Room smells very bad of Mold and Mildew, carpet is very badly worn and has most definatly been wet and dried. Fridge is not cold at all but frost on the freezer part so they say it is good ( look frost on the freezer) they said. No lights in the room but little lights by the bed. Room looks like it is missing furniture. Plastic bag over the smoke detector. All I can say is find another hotel.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Regrettable one night stay"

1
11/01/2018

We spent Christmas night here in order to stay close to the airport for a flight the next day. The rating was totally misleading when I booked the hotel. This was one of the worst places I ever spent a night, and I do not usually look for a 5 star hotel. The room had an odor like it was over-sprayed by the maid. The air conditioner would not stay on. The bed sheets had loose hairs on it making me wonder if I really wanted to sleep there. The shower had some type of dirt marks on the walls. And, the carpet was very worn...in the hallway too. I was going to complain, but there was a line at the front desk, and there was someone already making a complaint to a manager, who seemed to not be interested in listening. There are so many other choices in the area...I wish I could have done it all over.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Horrible Guest experience!!! Will never stay in a Best Western again!!!!"

1
08/01/2018

I decided to spend the Christmas alone away from my family so that I could just relax and appreciate some “me” time and I eventually chose this resort for my one week stay to do that, however, the experience was regrettably disappointing about my choice of places to stay because the stay here turned out to be a horrible customer service experience that could have been avoided. Upon my check in I was told by the front desk that my credit card did not approve the full amount of my one week stay, I had about $400 cash on my which I gave them at the desk because I was in communication with my bank trying to clear up the issue, apparently they had not authorized the full amount to be released. After giving the front desk all of my cash I had on me, the total stay amount was still short about $120. What did the front desk staff do? I was told that until that amount was not satisfied ($120) they could not check me in!! I was made to wait for more than four hours in the lobby, after calling a friend to bring me the difference until my bank cleared my card for another withdrawal. The staff was cold, unapologetic and inconsiderate, they simply pointed me to the lobby and left me there to wait for a $120 difference! Why they could not check me in knowing that most of the cost was already satisfied was beyond me. I finally called by brother and he hastily took care of the amount with the front desk and it was only then, some almost five hours later, that I was able to check in, when my brother called me back to tell me that he had taken care of the difference I broke down in tears because I was so hurt by the way I was treated by the staff of Best Western. The last thing I felt like was an appreciated guest. There are some thing we ought to do for each as humans that need not be added to any customer service policy, and that is genuine concern for each other when something goes wrong, and the compassion to compel us to do something about it. I went to see the manager the next day and told her what had happened, other than a dry apology, she made no effort to rectify the problem, nor did she ever update me during my week stay about how she handled this indictment on customer service. I was in need, and Best Western did absolutely nothing to indicate to me that I was a valuable guest at their establishment, so I have made the decision to never ever stay at a Best Western property again, particularly the one at 1900 Sterling Road Ft. Lauderdale Fl.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not recommended "

2
05/01/2018

The room we were placed in was dirty. Mold in the bathroom, dirty curtains, sloppy bed, and stains on the comforters. We requested a change and they gave us one, but the male front desk employee was very rude when I approached him after waiting in line for 15 min after someone else jumped the whole line. When the woman waited on me and I told her what was wrong with the room, the male employee was making faces at what I was saying and I told the woman her employee had a bad attitude. Awful customer service. I don't appreciate the attitude after being put in a dirty room. Also, we were told initially there were rollaway beds available, and upon changing my room, we were informed there were none available. I had not seen all the reviews about the mold, must, etc, but I can confirm the issue is valid and it's a shame the hotel doesn't see all these negative reviews and try to improve. Spend a few more dollars and go somewhere else.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"STAY SOMEWHERE ELSE!!"

1
02/01/2018

Trust this review! Hotel room was outdated, poorly maintained, smelled bad, and had very used linens. The location is it's only benefit if you're flying out of Ft. Lauderale. Do yourself a favor and keep looking for another hotel!!!

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Helpful staff, clean faciity"

5
30/12/2017

At a hectic holiday time of year, the staff kept their cool and cheerfully helped us find our way around an unfamiliar place.Allen even helped me set up an Uber account and walked me through using it. The hotel was clean, breakfast selections were good; even though the breakfast area was small and the number of guests was large, it worked.

"Good stay - convenient to airport, timely breaky"

4
30/12/2017

Timely breakfast and shuttle to airport at 6am. However, there were four families waiting and while it was an extended van, the only way we made room was to have several of the younger people sitting on the laps of the older people.

"Used soap stuck in the bed! AVOID"

1
29/12/2017

It was midnight, our children were exhausted. Opening the bedsheets to put our girls to sleep, we were horrified to find two bars of used soap - with human residue - stuck between the sheets. Disgusting. Kids in tears, I reported this to the front desk. They offered to change the sheets - but by then it was 12.30 am and the kids needed to sleep. Fortunately the room had a fold-out sofa whose sheets were clean. The next morning we complained to Allen, the manager, and was told that it was “my choice” not to accept a change of bedding at 12.30 am. “My choice” to prioritise my kids' sleep over letting housekeeping sort out their mess. I also didn't choose a disgusting experience. Would I be content with 10,000 reward points? We will never return here. Avoid!!

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Pre-cruise stay."

4
29/12/2017

The pickup from the Airport was pretty quick and we are happy about it. Smooth check in and we are also happy to find the very nice room. It is much bigger than most of the hotels, nicely decorated with new color scheme. We ate at a Cuban restaurant across the street (and it was OK) but it don't think the area has much restaurants near hotel. Breakfast is very good - little extra touch such as whipped cream and sweet fruits toppings for waffles and much better tasting coffee! I purchased a shuttle to cruise port for $12 each. If you pick hotel with free cruise port shuttle it maybe cheaper. Only negative I found is a dog barking inside of someone's room!

"Outstanding value, personable staff!"

5
28/12/2017

My wife and I had the occasion to stay at Best Western Plus in Dania Beach for five days in late November/early December. We were more than pleasantly surprised by the amenities, the room and the staff! A full breakfast served every morning, staff that went out of their way to answer questions and deal with any issues that arose, and the room itself was comfortable, clean and quiet. We will have absolutely no problem booking at this hotel for future stays in South Florida!

"Great friendly place to stay ..."

4
27/12/2017

It's not a 5 star hotel but it's a great place to stay , the staff goes well out of there way to make your stay great and to fix any problems or issue's you have . The room rates are the best around . Full breakfast is included with shuttle service back and fourth to the airport. Can't ask for much more then that . Keep up the great work ..... Paul Barrasso. (Boston,Ma.)

"Nice hotel near the airport"

5
26/12/2017

It is a very nice hotel near the airport, which offers complimentary shuttle hourly to the airport. It takes around 10 minutes to the airport by their shuttle. It offers qualified complimentary breakfast in the morning, and there are plenty options for eat. There are national-chain restaurants, such as Mcdonald's and Chipotle, and supermarkets.

"Good value"

4
25/12/2017

This hotel delivered good value for the price, very friendly, helpful staff, excellent choice for breakfast. Downside:airport shuttle closes early, breakfast ends too early for westerners arriving late, carpets could be cleaner.

"Jim and T, Wauconda, Illinois"

4
22/12/2017

Nice hotel. Rooms were spacious and clean. Had good park and fly rate with no hassels. Not much in immediate area as far as restaurants etc. Would recommend. Had early flight so missed breakfast (free) but menu looked good.

"Quick overnight before catching a cruise ship"

4
21/12/2017

Front desk very friendly and helpful. Room decor and comfort excellent. Close to highway, but very little noise. Hotel has 'gift shop' for snacks, frozen entrees if in a hurry, or need late meal/snack. Free shuttle from airport every half hour. (Do not confuse with other BW shuttles) Shuttles available to cruise port and to airport. Room nicely re-done, but bathroom had some mold. Good value for a quick overnight before catching our cruise ship!!

"Good Value for Money"

4
20/12/2017

The hotel was clean, comfortable, reasonably priced and had a great breakfast selection with lots of choices, both hot and cold. The location was very good as we were leaving on a cruise after our overnight stay.

"Very good stay"

5
18/12/2017

The check-in was great, helpful and great directions to food. The hotel was very clean but needs some TLC, carpets worn, some mold in bath/shower. WIFI was fast, slow and intermittent. Lots of parking. If approaching from East watch carefully on right just past I95. Breakfast - 6:30am - Eggs, ham, taters, waffles, toast, pastries, cereal, fresh fruit etc. Plenty of seating but can get busy after 7:30 or 8 am. Would stay again.

"Dirty dirty dirty."

1
17/12/2017

Stay away. Old pizza left on floor, used boxers in the drawer, fingernail clippings. Room smelled horrible. Absolutely disgusting. Moved rooms twice!!! Worst hotel and staff I have ever stayed at. Stay AWAY!!!

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Loud at night"

3
16/12/2017

If you don't look carefully, you'll miss the entrance to this hotel. It is in an almost hidden path. The hotel is big and clean. Check in process was smooth. Shuttle service to the airport starts on top of the hour at the hotel and at the airport at the half. Unfortunately, if you miss the shuttle, you'll have to wait a whole hour. However, the cost to the airport via Lyft or Uber is typically around $9-12 depending on time. WiFi is not bad. Around 8-10mb/s. Good breakfast with 2 waffle makers and the basic scrambled eggs, bacons and sausages. The hotel is located near a busy highway and you can hear the nuisance all day. It's a little better late at night.

"Great hotel"

5
12/12/2017

Best Western is a clean and great place to stay. It was convenient to everything. Always enjoy staying here. The breakfast was good. The staff was wonderful. They were always cheerful and helpful. The price could be a little lower for the area.

"Needs remodeling"

2
11/12/2017

The beds are comfortable. The facilities need remodeling on the interior. Staff is pretty nice. Bathrooms have a mold problem...which is understandable since it is located in a humid area...but they could do more to keep mold from happening in the first place. The first room we had was musty smelling...we changed rooms.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Vacation Trip"

3
11/12/2017

Location was very good. Easy access to airport, car rentals, beaches, restaurants and shopping. Parking good. Pool was small but nice. Staff were helpful and pleasant. Breakfast hot food was not hot but had a good breakfast selection. Had a couple of restaurants that did deliver to the hotel. Hotel staff had a printed list of restaurants that did deliver. Room was not as clean as I would have liked. The sink was also in the room with the toilet. Prefer it outside the room with the toilet. Works better when you have more that 1 person in the room. I would recommend this hotel for short stays.

"Good Hotel"

3
11/12/2017

There was a mold problem with our room, the manager gave us 3 other rooms to check out and we chose one that was recently remodeled. The room was fresh, clean, spacious and worth the money. They need to be sure to inspect all rooms prior to renting them out for the night Overall we were very satisfied with the end result. Very friendly, helpful, polite and great customer service by all staff

"Not pleased"

3
11/12/2017

Bathroom was not as clean as should be, drained from something on floor and a contact lens on the floor, made me wonder if room was really cleaned. For $200 a night I expect better. I could have gone to desk, but was not feeling well and I just cleaned up and hoped for the best with bedding. It didn't smell dirty but not as tight as most newly made beds.

"Good for Hotwire's price"

4
07/12/2017

If I had paid full price, I would have just listed 3*. However, I paid $118 total with Hotwire's Hot Rate so listed it a 4*. We had to wait over 50 minutes to get the BW's free shuttle from the airport to the hotel. Apparently, it only comes around at the top of the hour at Terminal 2. Many others were upset and took a taxi instead of waiting. Our room was spacious but it smelled of stale smoke. I went to the desk to explain as I didn't want to be charged a penalty for smoking. The receptionist was very apologetic and offered me additional Best Western rewards points. That was very acceptable to me. Hotel was very busy due to 9 cruise ships leaving the next day plus a boat show was in town. Hotel offered a service to the cruise port for $12 per person plus tax. It would be cheaper to take uber or even a taxi. Free wifi. Fitness center. Comfy beds and dark shades. Free newspaper. Complimentary toiletries in room. Free breakfast with hot and cold foods but honestly, it was so busy (hotel was at full occupancy) that the food, silverware, plates, etc. were not replenished very fast. Even the coffee machine broke down at one point and tables/chairs were hard to get.

"Mold issues."

1
06/12/2017

They failed to mention they had been hit by the recent hurricane, and the room smelled of mold so bad, that we are still having struggles with breathing. It was a miserable night to say the least. And after all this, they never refunded our money. I was told that renovations were in the process, and I asked them why they would rent a room that was full of mold. We turned the air off hoping that would help, but to no avail. We had the window open and the freeway noise was miserable, and the smell was still unbearable. It was a horrible night

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Driver's Beware"

4
05/12/2017

Save for having to plug in lamps & clock, and accommodating with poor clips on workout bench, our stay at this hotel was excellent -- great staff & beautiful hotel. BUT DRIVER'S BEWARE - the driving conditions of Fort Lauderdale are not only confusing, but EXTREMELY dangerous. I-95 is the worst and most dangerous road we'd ever experienced (haven't been west of Indiana yet). We were doing 79 mph (70 limit) and folks were flying past us 25-30 mph faster (no exaggeration) while texting. There were 2 terrible accidents while down there. AVOID THIS AREA LIKE A PLAGUE!!! We also had to make U-turns to get where wanted to go to leave this hotel location (but not on the interstate).

"Bw Fll"

3
04/12/2017

this place struggled. very old decor. really needs a facelift.... the carpet is probably older than me and i am 52....the elevator is slow.....everyone on the staff tries hard but it needs some work...staff is friendly

"The worst hotel and the staff including and manager."

1
03/12/2017

Before to get this hotel , I got all necessary information about transportation to hotel and from hotel to the port , and vica versa I have been assured that transportation is including in hotel.I have been waiting for van for almost 2 hours ( I am person with disability and They have that info) , together with the others , which , they made a several calls , roaming charges and we received false information about van ( driver is on gas station , will come shortly, the other young couple , took a picture of dash board , which is showing -gas is almost empty..) GOT Room , 607 , first you can open , 20 minutes later , upon return , Key is not working , waiting for Maintenance guy for 1/2 hour, we were assured that they will change battery , which , is not .Late evening we went to the room and could not open the door, same problems Go to the desk , explained , Hey the Key is not working , waiting for ... They requested payment from Port to Hotel , each 12 $, tried to explained that the info is for both ways, They showed me in system , nothing , except The Person from Transport organization, said , my name is in the travel manifesto to go but not for return. Upon returned to the same hotel ( paid in advance both days) They requested to provide my Visa c and to be charged 20 USA $, and no way to get the reason why, saying THAT IS POLICY, I requested to show me were is it in policy and copy of that and also , asked how come , the first day , no one asked for 20 dollars. Asked for the manager , whichHe in rude manner , refused to give or show , about policy. I told him about first stay and that BOTH DAYS- Nov 25 /26 and Dec 1/2 are in the system and PAID in Advance ( Oct 20). He told me , or to pay or to leave , and when I asked for return my money , He refused..So , i paid with my Visa and requested to receive a paper of charges and for is it. Got the room 604 , which has terrible smell , requested from desk and maid to , do something and we went outside, Much later , upon return , smell is same, and we in ready to sleep , I open the linens and found that , linen , has not been changed , dirty with spot of something .. looked to the other bed , same thing.with same smell of like dirty socks? smell was terible Late in night , we had to change the room. Servicies , received from staff and the manager , is for 0. Today on Dec.3 made a call to Head Office , and that is the problem started . The first person , I could barely hear and several times I am to repeat why I am complaining and , She was playing ..I inssisted several times to speak loudle. I wanted to complain about transportatio to hotel and from Port , but , could not finished..and to complained about Dec 1 and service at hotel and room. No can do. immidiately , made a call to another representative and I could hear her normaly, interesting aproach that you give up. Explain to her , which she took detail and will send info to the same Hotel. but SHE, was not even open about Second day , speaking aboy my cancelation for the other hotel , and No way to able to say THAT IN MY HAND IS the printed confirmation of to stay.. Repeating that ...no We do not have , for DEC 1 , only about cancel...hotel from the other BW, done on Oct 20 . Did not want to hear confirmation numbers from DEC 2 , from hotel...... So , this is the worst Hotel Chain and head Office and I will never ever use this Chain , even I am with them , as member

"Pre-Cruise Stay"

5
28/11/2017

This hotel is very nice but the shuttle service was very bad that day. Over 2 hour wait at the airport in the heat waiting. Our stay was very pleasant, clean rooms, great staff, best breakfast buffet we've had! The one thing I wish they had was a list of restaurants within safe walking distance. Other than that I would highly recommend this hotel

"Pre-cruise stay at a Best Western"

4
28/11/2017

My wife and I along with our two son's and their families stayed here on the eve of a Caribbean cruise. Accommodations were spacious and clean. Beds were comfortable. The children used the unseated outdoor pool (chilly). The breakfast provided was excellent with a large variety of breads, cereals, yoghurts, juices, fruit, waffles, eggs, bacon etc. The coffee was very good. It was a very busy place but staff were quite pleasant and efficient in clearing and cleaning tables as well as ensuring that all breakfast items were topped up. We would stay here again.

"Great accomadations!"

5
27/11/2017

We stayed one night on our way to a resort in Punta Cana. Shuttle service is provided to and from the airport. The fee for parking was $60.00 which we thought was reasonable. A minor complaint...shuttle service from the airport runs every hour. We felt that service could be every half hour.

"Shuttle"

4
26/11/2017

The hotel was very good, but the shuttle service is not good. Not frequent enough - 50 minute wait to get shuttle to hotel from Ft. Lauderdale. It only runs once per hour on the hour. Inconvenient going to and from airport. From the airport to the hotel we had to squeeze 8 people into a 10 passenger van that already had 4 passengers in it.

"Bad smell and unclean shower"

1
20/11/2017

Stayed at the Best Western Plus Fort Lauderdale Airport South with another couple that were traveling in for a cruise out of Miami. I typically stay at Marriott hotels, but chose this one to stay with the couple we were traveling with. I am not a hard person to please and all I typically look for in hotels are clean/comfortable rooms, unfortunately this hotel did not meet that expectation. Upon entering the room we were greeted with an old musty smell. It is worth noting that the couple we were traveling with (who had a separate room) had the same smell in their room. The smell is something that I could overlook, but gives the impression that the room/hotel is not very clean. This impression became reality when we looked in the shower and saw black substances around various parts of the shower. To make things worse, the substance was easily removed when wiping with a wet washcloth. Why a cleaning staff couldn't do this is the concerning part. If something this noticeable wasn't addressed then I'm sure that more finer details are missed as well. FYI... I've never written a hotel review (good or bad) and have been staying in hotels (primarily Marriott brands) for the past 10-15 years (both business and leisure trips). For the price (around 180/night) you should be able to find better properties in the Fort Lauderdale area. PROS: - Hotel staff - Airport shuttle - Free breakfast CONS - Room cleanliness As eluded to earlier, I only expect a clean room when staying in hotels. This is why the CONS overwhelmingly outweigh the PROS of this property. Hope this review helps someone in the future.

"Below Average Hotel"

2
19/11/2017

The bathroom was not that clean. There was mold in the shower and along the floor and stains on the shower wall. The carpets were worn, stained and had a sticky feel. That said, the staff was helpful and the hotel is convenient to the airport. We only stayed for an evening before our flight out the following day.

"a nice place to stay"

5
19/11/2017

This hotel was a very clean place to stay. They had a team of workers who were very busy doing things the whole time we were there. The staff were very friendly and helpful with a smile. I like the computer room with 3 computers to use plus a printer to print off my boarding pass for my flight home. The only thing is the location for places to eat. If you have a car no problem. But there was a busy street to cross to get to any place to eat. Breakfast was wonderful!!! Many selections to choose from in a very clean breakfast room.

"Convenient and comfortable"

5
18/11/2017

The hotel is conveniently located near the airport and highway. The staff was friendly and professional. The room was big,comfortable and clean. The only concern was that the glaze on the tub was peeling and the bottom was slippery. It was exceptionally clean. We would stay there again.

"Reliable and clean "

4
15/11/2017

Conveniently located close to the airport with a shuttle service. Great, hearty breakfast served. Eat at the Cuban restaurant across the street; it offers huge portions and is delicious! Hotel within walking distance to a large shopping center with big box stores.

"Poor Experience"

2
14/11/2017

Very disappointed with this hotel. It is very dirty and un kept. We had to have housekeeping get rid for the black mold in the bath/shower. They used clorex but the mold stain was still visible. The carpet was not very clean in the room and hallway. Also, our door stuck so badly that my wife could not open or close the door. This is a dangerous situation. This hotel is certainty not a "plus" hotel. It is hurting the BW brand. I have stayed in BWs all over the world, and this is the first time I have encountered a BW at this level.

"My Travel Agent Rate: Great Stay #suitelife"

4
14/11/2017

I am a travel agent and was upgraded to a suite for less than half of what a standard room would cost. My overnight stay was good. Enjoyed every moment. I wish I had of been able to stay longer. I highly recommend.

"Average "

3
13/11/2017

I was under the impression the hotel was newer than what it appeared. The room was good sized, king bed was a little hard. We like pillows and there were only 4 that weren't standard pillow sized. The rooms/hall had a unique smell. The rooms were clean but the bathroom tub/shower was clean but it by far needs repairs. It had the moldy looking areas that didn't fit the newer hotel I was expecting. It was close to the airport and quiet.

"Pre cruise"

5
13/11/2017

Arrived from UK shattered. Smooth check in by friendly Sonia who made me feel welcome. Room 208 was big very clean / spotless and i had the best nights sleep in a really comfortable bed. Powerful shower strong hairdryer made my stay complete. Felix and Sonia advised where to eat and ordered chinese food to be brought in for me I'll definetly stay here again. Thank you.

"Good choice for a hotel"

4
08/11/2017

We stayed at this hotel because it was close to a concert that we wanted to attend and we were pleasantly surprised. The rooms were comfortable, the hotel staff were helpful, the wifi works very well. There is a breakfast buffet and although there is repetition in the menu items each day, it is well prepared and items are quickly refilled when they run out.

"The worst hotel I have ever stayed at"

1
08/11/2017

I was greeted by the night manager who's presentation and demeanour should have been a red flag. The hotel smells of stale cigarettes, the room was not clean, the sheets were not fresh, there was stain on the bed cover. The bathroom was full of mould, the air conditioner sounded like a steam train. Booked a wakeup call, it never happened. No hot water at 5.00am, complained to the same night manager who told me there was a trick to operating the taps and that there was hot water. Having stayed in many hotels I am pretty sure I know how to turn on a hot water tap. This hotel doesn't need a makeover it needs a bulldozer and is definitely not what is expected from a BW Hotel.

"ft lauderdale trip"

5
06/11/2017

the hotel was very nice the staff was very kind and caring they had transport too the airport and the cruise port rooms were nice and quite restaurants close by and shopping the staff helpful if you were looking for something special to do

Darvis A, Front Office Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
We're glad that you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank You Again and Thank you for staying with us!

"Don't waste your money!"

2
05/11/2017

Very disappointed with the room. Dark, dingy, and not very clean. Not worthy of the BW branding. Stayed on an overnight before a cruise. Great staff! Hotel is in need of serious renovations. Seems like a fixer upper. BW should fix it up before inviting guests. Price was outrageous for the quality.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Definitely recommend "

5
05/11/2017

My husband and I stayed one night before our cruise. It was a bit pricey but fall and winter are in season for Florida and was one of the more affordable ones in the area. They upgraded us to a suit for free, front desk people are very nice and friendly. Very accommodating. A lot of cruises were taking out at the same time so it was VERY VERY crowded and a little crazy but they keep things in order very well. The shuttle to the cruise isn't complimentary but the people who run it are very good and organized. We didn't mind paying the $24 for it. Only complaints is the cable kind of stinks but we were so beat after traveling it didn't matter. Over all great experience.

Darvis A, Manager at Best Western Plus Fort Lauderdale Airport South Inn & Suites, responded to this review
We're glad that you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank You Again and Thank you for staying with us!

"One night stay after cruise"

3
31/10/2017

Our ship docked in Miami and we took a shuttle to FLL Best Western because we had stayed there before and had liked location. It was close to FLL airport and we were able to get a good price for shuttle from Miami port. Plus it is affordable. We had remembered it being in better condition several years ago. It is fine for a one or two night stay. We had two queen beds. The room had an odor and the lighting was terrible. I uneasy walking in bare feet so I always kept shoes on. The bed was comfortable though.The shuttle to airport starts at 6:00am, which is the one we had to use. The breakfast also starts at 6:00am. So we were not able to eat breakfast. They gave us a "to go" bag consisting of a bottle of water, granola bar and apple.

"Close to the airport"

3
28/10/2017

It's convenient for me because of the location being close to Fort Lauderdale airport. Comfortable and convenient, I just wished they serve breakfast earlier than 6:00AM. Ok, I was trying to submit this review but I got to put at least 200 words. Well, it's good that there are lots of restaurant nearby that do delivery and it's also close to a mall which is a walking distance.

"Not necessarily the hotel's fault..."

3
25/10/2017

This hotel is obviously a favourite of the cruise crowd. When we arrived (from a cruise ship!) the lobby was inundated with guests coming and going to/from cruises and, of course, from elsewhere. Add to that some sort of church convention and the result tended toward chaos. Hats off to the front desk staff who through all this were courteous and unflappable, allowed us to store baggage in a room, and use the pool area until our room was ready. That unfortunately took quite a while as it seemed (according to a rumour circulating among the many waiting), that the cleaning staff were on a "go-slow". Our room was spacious and comfortable, although obviously "well-used". If possible request a room on the back side of the hotel, as our room on the front side faced the I-95 raceway and the constant rumble invaded the room. For all that, a pleasant stay. The included breakfast was ample, if utilitarian. Other eateries are a fair step away along busy roads.

"Break after Cruise"

5
25/10/2017

Very relaxing time after the Carribean cruise. The room was clean and the staff was very helpful. The breakfast was better than I thought it would have been. I definitely plan on using this hotel upon my return to this area.

"Happy"

4
24/10/2017

Great location close to shopping and dining as well as cruise port and airport. The shuttle to airport and cruise port is perfect! Staff are friendly! The pool is minimal but clean. No hot tub ! Excersice room is nice

"A diamond in the rough!"

2
22/10/2017

Looks nice but need some work. The carpet in my room was and looked dirtier than the one at the airport. I didn't expect to see mold around the shower and bathroom ceiling. The people that work there are the best thing this hotel got going on for them. Very nice, helpful and professional.

"My Experience"

2
21/10/2017

NOTHING!!!!!! My stay stated out extremely poor. I was provided room 407- as soon as I opened the door a strong ammonia smell went up my nose-it smelled as if someone had urinated in all 4 corners of the room. I then had to pull the cart with all of my belongings back to the elevator and down to reception as I was not going to stay in the room. I explained to the clerk and he said okay we will get you another room ; like this was an everyday occurrence. I was then provided room 327 -door would not open-key card slot stayed red. I had to go back down the elevator pulling the cart with all of my belongings to the front desk. Clerk told one of the maintenance guys to take me back to the room and get the door open for me. So here I go again up the elevator at least this time the maintenance guy pulled the cart for me. We get to room 327 and he attempts to open the door; he could not. He called reception and told the clerk who then told him to take me to another room down the hall. By the time I had gotten to that room he had another guy come up with a different room key and off I went again down the hall. I finally had a room which was room 301. I went to use the restroom and lifted the lid of the toilet and the sat basically fell off. I then had to call reception and he sent someone to tighten the seat. First Impressions are the key to any situation. My initial 45 minutes of being in this hotel colored my entire stay. So again there is NOT A THING ANYONE CAN SAY OR DO FOR ME TO PROVIDE A BETTER RECOMMENDATON FOR THIS PARTICULAR BEST WESTERN LOCATION..

"Business at hotel"

2
17/10/2017

Not adequate for business because of Internet not available at all times. Cleanliness of the rooms is borderline. Needs for hotel renovation. But for shopping, the location is good. There are many stores nearby, you can walk to reach the stores.

"Better than expected"

4
11/10/2017

I read some really awful reviews on this hotel. I can only say, we're they staying the same place we stayed? The hotel was great! Unfortunately, we had to wait for an hour for our room, but they put us in a better room than we expected for our trouble. We found absolutely no problems with the room, and would definitely stay there again. It suited our needs perfectly. We needed a place we could park our car while we took a week's vacation, with an airports shuttle. The room was great, staff was accommodating, and the breakfast was one of the better we've had in a hotel. Best Western is lately our “go to” hotel.

"Acceptable but needs updating"

3
11/10/2017

We stayed here cause with my brother in law & he likes this place. The location was convenient for us. We stay at a lot of Best Westerns. The room we stayed in needs to be updated immediately---especially in the bathroom area. We were here for just 2 nights & they were booked solid. Avoid room # 324---the bathroom needs work on it. The carpets are extremely dirty. I was disappointed in the response when I checked out & said the bathroom was in bad shape--kind of looked like mold on walls. I was told that eventually the whole hotel will be updated. The breakfast ok--but still disappointed that places only offer Butter & high fat products instead of offering margarine.

"Not fitting to be Branded Best Western"

1
08/10/2017

I checked into the hotel on Sept 25, 2017 with my husband as we were celebrating our anniversary in the week. The gentleman by the name of Felix checked us in and the service was really great. On my day of check out which was actually my anniversary day my flight to my next destination was schedule at 4 pm. So I would check out at 11 and have lunch and head to the air port. I got up to go to he bathroom only to be met with water running through the light bulb and the floor flooded with water. Water running into the bedroom. I could have been electrocuted. I was in room 303 We called the front desk 3 times and it took the maintenance person 45 minutes to come to the room. then he said the tub in room 403 was over flowing and he left. We were unable to shower we packed our stuff and left the room. we spoke to Lizbeth at the front desk. At no point was she apologetic or compassionate about the situation. She said we will send maintenance up. We had breakfast. At breakfast Lizbeth pointed at me and laughed with the other girl at the counter. After breakfast at about 8.30 am I went back to Lizbeth to ask what was the situation with my room. She said " Well We don't have any more rooms." I explained that we didn't even get a chance to shower. She said there was nothing she can do. I can go back to the room when maintenance dry up the water or I was more than welcome to sit in the lobby until check out time. I ask to speak with a manager or the supervisor she said none was available until 10: 00 am. My husband and I just checked out and had to pay for 1 night at another hotel just to have a shower. I would never recommend this hotel.

"Not at same level of Best Western Plus"

2
27/09/2017

Most unhappy that refrigerator did not work and was not replaced or repaired during our two-day stay so all our food spoiled. Room was outdated and musty. Phone and Wifi did not work. I booked a non-smoking room and was given a smoking room. Lobby and breakfast area nice.

"Hurricane Irma"

5
25/09/2017

We can't rave enough about this hotel. We stayed 2 nights before Hurricane Irma hit. Our stay was great, the breakfast was delicious and the rooms were very roomy. The. The Thing that set them over the top was they let us park our vehicle in the parking lot while we were evacuated for 2 weeks at no charge. The staff was friendly and very accommodating. We will definitely be back!

"BEWARE!! Call the hotel to make sure it's operational before booking/paying"

1
19/09/2017

Booked this hotel for 1 night last week post-cruise, booked a day before the check-in date. Location is convenient. When we arrived, we were unpleasantly surprised to find out that it was not operational. There was no sign on the front door and the building was pitch black. Not sure whether it was due to power outage or that hotel staff/management had evacuated. So I called the central reservation line and they claimed to have lost contact with the hotel for over a week. It was too late for us to find a hotel anywhere reasonably close by and we were left stranded. After returning from our trip, I tried to get a refund for my booking, unfortunately, I was told that I have to wait till the hotel re-opens in order for them to verify my claim. The hotel still seems to be closed (since I still haven't heard back from the claims department) but apparently still taking reservations. The least that management could have done/do is to tell their head office to halt reservations for this location until everything is sorted out. Otherwise, there will be many more people like us, out of the money and left stranded (or have to deal with the inconvenience of having to look/book somewhere else.) So book at your own risk!!

"Need of an upgrade"

1
04/09/2017

Suffice to say that we didn't like this hotel. It's in dire need of an update especially to the rooms. Rugs are worn out and the rooms smelled like mold. Beds were dirty and staff at breakfast weren't pleasant at all. Would never book this place again.

"VERY PLEASANT"

5
03/09/2017

Excellent service and very good quality rooms at a more than reasonable rate. You cannot lose with this one. I will be more than happy to recommend this hotel for a business trip or for vacation or for a simple weekend getaway

"Good for Pre-Post Cruise Stays"

4
28/08/2017

If you are traveling and need a hotel stay for 1 to 2 nights, then this is the hotel for you. I checked-in past midnight. The hotel attendant did call me and asked about my status when I did not show up at my time specified on the booking. This hotel does not provide airport pick-up after 10 or 11 pm. I knew before-hand that the hotel would not be able to pick me up from the airport. The good things first: The hotel's lobby was clean and well organized with plenty of seating. There is a sundries shop and the prices are reasonable. This was one of the most affordable hotels that we could find that had decent reviews. We booked six months prior to our trip. The not so good things: the double beds seem smaller than usual. The breakfast area was so crowded, I couldn't get everything I wanted. People were jammed packed in the medium sized area. Please go to breakfast early to avoid the crowds. The elevators were so slow. We waited for about 25 minutes (if not more) for an elevator. It was during check-out time, but it was still slower than normal during non-busy times. The rooms were decent. Overall, would I stay here again? Yes, I would. I am actually booked for later this year. There were some not so good things and some good things. It evens out and it is not that bad for a couple of nights.

"OK hotel, close to the airport"

4
27/08/2017

We were a group of three who had an early flight next morning. We arrived late and didn't use any og the hotel facilities. Nice room for a reasonable price. Because of an early flight we were not able to have breakfast, and there were no possibilities to get any food at the hotel before departure.

"Great stay"

4
26/08/2017

It was a great experience. Staff was nice and helpful. Room was great and beds were comfortable. Very close to airport. Convenient location. Close to all amenities. Hot breakfast was a great addition to your stay.

"Great Price for a Nice QUIET Room"

4
24/08/2017

This is a decent hotel for a price.Clean rooms, clean beds, no bugs spotted anywhere, thank you God lol. Pool was nice and clean too. Room didn't have hair dryer, that is the first hotel i have even been to that didn't have an attached hair dryer. Breakfast was free and had hot items like eggs,sausage,made to order waffles as well as large variety of other breakfast items and beverages. The best part that the place was quiet and i got much needed sleep.Thank you

"Hospital Rest Place"

4
16/08/2017

We selected this hotel base on its location to the hospital where I was to have a physical done. The check in was very easy and the location just off the I-95 express way was ideal. The amenities at the hotel were comfortable. The continental breakfast was very good. Parking at night was not a problem.

"Great Price for a Nice Room"

4
14/08/2017

My business partner and I stayed here for a night while in town. We thought the price was great for the service level provided. The room had all the amenities of a higher end hotel, at a bargain price. The breakfast was plentiful and the wifi was reliable and fast. I would definitely stay here again when in town.

"Hotel is going down."

2
12/08/2017

I've been using this hotel for years and I've watched the cleanliness and hotel staff go down. I hope they get it together soon. Because it's the perfect location for what I live to do. There's other BW in the area and I just might have to switch.

"My Home Away From Home"

5
12/08/2017

Best Western Hotels are my favourite, my " Home Away From Home ". Whenever my husband and I think about travel, we don't have to wonder where we'll stay, all we want to know is if there's a Best Western there, because it's our specialty hotel, nothing else will do .

"Not Deserving of the Best Western Plus Designation"

1
11/08/2017

Our recent stay in this hotel was about as disappointing as one can get. After checking in about 4:00 we were informed that there had been a gas main break in the area and that the hotel had no hot water and no clean bath towels. That remained the situation for the 14 hours of our stay. The gas main break also meant all the restaurants in the area could not open which left the Subway restaurant as the only option within walking distance. Our concerns are the following: The front desk staff did not handle the situation well or in any way appeared to be concerned with the fact people could not use the pool or take showers. No effort was made to temporarily obtain bath/pool towels from a sister hotel or laundry service or buy them from a big box store. We had reservations for 2 rooms and one of them was not available until after 6:00 pm and a hand towel was provided for that room only after being asked for. No one at the front desk thought to offer shuttle transportation to functioning restaurants outside the area for those who did not have cars. We tried to print boarding passes for our early morning flight and the printer had no ink. Best Western needs to consider changing the rating of this hotel and the owners/managers need to better train their staff.

"Hits and Misses"

3
03/08/2017

We stayed here two nights (Friday and Saturday). Hotel was sold out for the El Clasico soccer game. Hotel is about 10 minutes from the airport and less than 200 feet from I-95 (easy on and off). We were about 4 hours late arriving due to flight delays. The young man checking us in at 10 pm on a Friday night was so friendly and helpful (we needed directions). He was one of the best BW staff we have encountered in a long time. When we got to our room, we noticed that there were only 2 sets of towels; there were 4 of us. Went back to the desk and our young man got us another 2 sets. The next day after we returned from lunch, our room was half cleaned. The beds were made and some of the wet towels (not washcloths which were still in the tub) were gone, There were no new towels or bathmat. The housekeeper was in the hallway so I brought them to her and asked for towels. She had none and, not speaking any English, she couldn't understand that I needed clean towels. Again I went to the front desk to get towels. We received 2 bath towels -no wash clothes-as the towels were still in the dryer. I got 2 additional bath towels when I returned later that night. The beds were very comfortable and I slept very well. The room was quiet and we never heard anyone in the halls. The room is a little tired. It could use a new coat of paint as the paint was chipping and another color (blue) was showing through. On the wall near the 'kitchen' area, the strip moulding was coming off the wall. In the bathroom, there were no extra rolls of toilet paper in case we needed a new roll. It would have been nice to have a comfortable chair to sit in and not just the desk chair. We did not have the breakfast buffet as it was overflowing with people (about 8:30 am Saturday ) when we went down the first time. There were no seats available, the food and beverage stations were crowded with people and the floor was very sticky (my shoes stuck to it). The poor breakfast staff tried to keep up with the mess the best they could. We just left and went outside the hotel for breakfast. We did not have breakfast on Sunday as we had to depart the hotel by 6 am to catch a flight home. I would possibly stay here again for the convenience and the sound sleep. We only stay at BW Plus when we travel.

"Average at Best"

2
01/08/2017

Stayed one night before heading out on a cruise...it is super close to Fort Lauderdale Airport (about 2 miles) and easy to hop on road to head to Miami (19 miles) where we were cruising out of, so location is a plus for this. Good price but you do get what you pay for...room smelled like "pot", but at 2am when we got there it was a bed for 8 hours. Rest of room was average, no issues but the smell. :( Breakfast is very crowded, if you are going for a cup of coffee and a small snack before a cruise you will live. The staff was very nice and helpful when needed something. Do not suggest for more than a nights stay.

"DO NOT STAY AT THIS HOTEL"

1
31/07/2017

THE worst hotel I have ever been at. The room was disgustingly dirty, it smelled like smoke, therefore the blankets and sheets smelled like smoke, the shower wall was covered in mold and the air conditioning unit didn't cool the room at all. The front desk didn't want to deal with the issues. The gentleman gave me a number to call with NO apologies.

"Cruise Port Hotel"

3
30/07/2017

Not as close to the port as desired. The staff is very friendly, the rooms are large but in need updating. The bed is comfortable, while the bolster looked not clean. The breakfasts were plentiful, but of poor quality.

"Old hotel and low service"

2
26/07/2017

Only one light in bathroom worked. Staff at breakfast just talked to each other rather than attending to guess. Breakfast bar was not replenished, no cleaning of spills during operation, old equipment, not even fresh brewed coffee.

"Worse Stay Ever"

1
25/07/2017

Worse stay ever. For the cost of this Hotel, They checked a different person in my room. We asked for a different room the 2nd Room smelled dirty. Staff slow to respond complaints Toilet kept backing up. Check out there was no one at the desk.

"Experience"

1
23/07/2017

This place was just terrible the staff was rude the rooms were dirty and the cleaning people didn't even care to change our sheets we had to go and tell them to do so. Just a bad experience that I refuse to let happend again

"Please save yourself the trouble"

1
20/07/2017

We should have shelled out the cash for the hard rock. We get to the hotel & are told by the (very friendly & not their fault whatsoever) staff that the main city gas line broke & there's no hot water & that they are cleaning the rooms but ours will be ready soon. We get into the room & don't have hot water (as we were told) but then notice the floor is wet. Strange. Not only that but our door didn't close? We had to lift on the handle and shove it closed with our shoulder. Then the key card was of absolutely no use because you could just shove on the door and it would open. Our friends were at the hard rock & invited us over, much to our surprise they had hot water? (thought it was a "city wide" outage?). By the next morning we were fully prepared to dispute our bill because we still didn't have hot water & then were given a flyer explaining the "city wide outage". I wouldn't recommend this hotel. Staff was lovely but accommodations were dismal.

"No Hot Water/ No clean Towels"

1
17/07/2017

Horrible. Had to take cold showers & dry off with wash cloths because there was no hot water for two days and there were no clean towels offered. The staff was unapologetic about the problems, and just didn't seem to care.

"Not honored my reservation and terrible reception"

1
15/07/2017

A year ago I stayed at this hotel and had a great stay and so I decided to stay in this hotel again. Great disappointment! I booked a room with two queens beds in a wheelchair accessible room with roll in shower. We were placed in a room with a king bed and a sofa bed and with bath tub. I complained to the attendant and even the manager and was informed that I made the mistake of booking, despite having made the reservation on the hotel's website and had all the information very clear. They became rude and left us no other viable alternative. I decided to look for another hotel and found an excellent hotel less than 1/2 mile away with lower price and superior quality. Upon returning to fetch the bags the attendant wanted to charge us a night or a half for only a 90 minute stay at the hotel (for good sense they did not charge us). Only then with our imminent departure did the attendant suggest that there could be a room compatible with my reservation for the next day. Note zero for the staff.

"Worst stay"

2
12/07/2017

Rooms stink... service is very poor.. did not clean room so no towels, had to call front desk to get some since room was NOT cleaned. Foot stool missing a leg, stains on carpet . Not a nice BW, makes me wonder how they are a PLUS

"Good Room , Bathrooms need help"

4
10/07/2017

Bathroom had some mold above shower and air intake in bathroom need cleaned. Room itself was Very good and great location off 95. Accidentally left cross necklace, knew exactly where it was but they said cant find it

"Great stay for the price!"

4
08/07/2017

This was a much needed R&R getaway for me. I enjoyed the king suite but the carpet was not very clean, housekeeping neglected my room service one night and the mattress kept sliding off of the box spring but aside from those issues, I really enjoyed the spacious area the room afforded me. Breakfast was ok but always crowded. There's a variety of options: eggs with or without ham, big link sausages, Canadian bacon, real bacon, potatoes or hash, omelette, waffle station, cereal station, fruit, yogurt, many beverages and breads. The fitness area looked intriguing but I only looked at it so I can't rate the quality of the machines. There's a little store area within the hotel to purchase travel items and snacks along with a computer room. Nicely decorated lobby and breakfast dining area. The hotel is also situated right off of the interstate and near many shopping and few eating venues.

"It was ok"

4
05/07/2017

The only bad about it was the smell on the rooms,I had a no smoke rooms n when we walk in it smells like cigars horrible smell over all it was ok ...i had stayed in betters hotels ... everything was 20min away

"Better than expected"

4
02/07/2017

I was nervous about staying here based on some of the reviews but our room was clean, quiet, comfortable and included a refrigerator. Excellent variety for breakfast, but look for the microwave - we needed it because the eggs were only luke-warm. Heavy drapes in the room for decoration only, you can't make the room dark if you want to sleep in some. Good location, I would stay here again.

"Unlcleaned rooms"

3
28/06/2017

The hotel appearance is very nice... but check in service was horrible to long. when I finally got to my room to use the shower there was a dirty towel on the curtain rack.... also Marijuana was in my ice box..

"An amazing Time"

5
27/06/2017

I returned from my recent trip from Fort Lauderdale I stayed in room #304, my brother and I. I must say the service was awesome. The room scent was great, clean room with nice view. We checked in early with no issues. The front desk agent was awesome. Breakfast in the morning was on time and was great. We flew from Nassau, Bahamas! I will be back again and I will spread the word about the great service and good location of the resort. They also extended late check out for us. For a person like myself we work in the hotel industry I must applaud management for their exceptional training to their staff!!!

"Best Manager and staff in Ft. Lauderdale"

5
27/06/2017

I left my wallet in the room and did not realize until I was at the airport. I called the hotel and reached Alan at the front desk, he had checked me out earlier. I told him my problem and he had me hold on the line while he went to check the room. In a couple minutes he was back on the line and informed me he had found my wallet and had it secured. I asked if it could be mailed to me in Arkansas and he said yes and pulled up all my information to confirm my address. He told me to contact Alan the day manager around 8 AM which I did and Alan the Manager was super nice and got all my info The called me back with a FedEx tracking number after he had the wallet packaged and picked up. WOW talk about going out of your way that is a massive understatement. My wallet was delivered today packed securely And in perfect condition with everything in tact. Thank you so much Alan and Alan. I could no way stay at any other hotel in the area after this very special treatment by these two kind gentlemen. Thank you so much J

"Good"

4
27/06/2017

I recommend this hotel because the location is good, friendly people, spacious room, and they offer a good breakfast. But the bathroom could be better cleaned. It was not horrible but could be better. Also the wifi is not so good.

"Comfortable and covenient"

5
27/06/2017

Breakfast was delicious, room was spacious and the front desk staff was diligent and courteous. Looked around last minute for a place to stay for one night and this Best Western hit the spot. Parking was easily available.

"Excellant customer service."

3
22/06/2017

I got a good cheap rate on the room online for three days. I normally stay at another chain but decided to try out this chain. I have not stayed at a Best Western since 1996. I was apprehensive about transportation and I informed the front desk agent Nicole Vilches that I wanted to extend my stay and also needed a car rental. She beat the online rate for me for a few extra days and she got me a great discount on a car rental from Gold Coast Car Rental(1-800-421-8753). The car was new and clean. When I went to my room it was clean and bed bug free. She was very patient with me as sometimes I am rather a grump at times. Every time I saw her she was always polite and smiling. The value of the room and car rental and customer service makes me give this stay an up from three stars to a four. I could have stay at a more expensive hotel but I wanted to spend money on other things. The hotel is old but its clean as far as I have seen. You get what you pay for. Some people complained about the hotel but its packed every night and if they wanted luxury accommodations they should pay a double rate somewhere else. I have stayed at many hotels and a few rundown motels. I think if you are going to stay in this area give this hotel try and ask Nicole about car rentals etc...She made my stay great as I had a clean room and a way to get around on a budget stay.

"Poor Service, shower area mold and mildew"

1
22/06/2017

I stayed here last year and knew that they offer airport shuttle service. However, after wsitinh 30 minutes in 90 sunny weather with no Best Western shuttle seen, I called Best Western Airport south, Inn and suites and was told to look for a white Van with their logo on it. after waiting another 30 minutes, I took a taxi to the hotel which was prepaid. At check-in a woman who said she could help me, continued doing what she was doing. I asked to see the manager on duty, told I had to tell the woman why, shuttle service, she went into the office, came right out and said the manager would call me. Shr asked for my phone number, I responded you know my room number. The room as opposed to a suite last year it turned out to be ahandicap room with grab rails in the bathroom at two levels, the tub facet was removed and the shower walls have mold and mildew. The bright spot was the self serve breakfast, great selection if food items.

"wrongly charged"

1
21/06/2017

I contacted the hotel to make a reservation for 2018. I was miraculously charged for two nights at that hotel for the day I called. No one ever checked in or presented a credit card and this was after speaking to the hotel directly regarding the specific details of the 2018 reservation. What is so upsetting is there is no one at Best Western that cares, including the manager of the hotel and the supposed customer service supervisor.

"Photos Taken by Management Show You What They Want You to See! What They Don't Show You Will Shock You!"

2
20/06/2017

The bathrooms are extremely tiny and "tight". It's hard to even turn around in the bathroom. Mold and mildew are prevalent in the caulking surrounding the bathtub. When taking a shower, the water filled the tub 3/4 full and was extremely slow to drain. I reported this problem to the morning front-desk manager. It was never fixed! Rugs are stained and soiled. This hotel is badly in need of updating and a remodel. The interior really shows the wear-and-tear. Spend a few dollars more and get a better hotel! There are numerous other hotels (perhaps 10) within a 3 block radius of this hotel and ALL are better!

"Bad experience"

1
20/06/2017

I stayed at The Western Plus, Fort Lauderdale Airport South, 1900 Stirling Road, Dania Beach, FL 33004 for one night, June 19, 2017. Dealing with Allen Poncharoensub made my experience unacceptable. He was not at all friendly, very rude and did not care about me as a guest. He sat off to the side of the front desk as if he is the owner of the hotel and acted as if he was the most important person on earth. Never have I dealt with such a rude and non-caring person as Allen Poncharoensub. First Allen Poncharoensub had the clerk put me in a room that had not been clean without any apology or explanation . And seemed somewhat agitated with me for his inaccuracy. After checking in to another room, I came down to visit the pool. The two clerks were very busy, so I asked Allen Poncharoensub for towels, to which he said he would have them brought out to the pool to me. I waited for about 30 min and return back to the front desk and again asked Allen Poncharoensub for the towels. Once, again he seem agitated with me and said he would have them brought pool for me. Again, no apology or explanation. I waited 45 more min, still no towels. When I return to the front desk, Allen Poncharoensub had left for the day and had not spoken to any one regarding towels for me. No one knew about bring towels to me. At this point I was done and told them to forget about it, I was no longer interested in getting in the pool. My stay at Best Western on Father's Day was not at all a pleasant experience, thanks to your Front Office Manager, Allen Poncharoensub. I will not be considering Best Western or any of your affiliated hotels in my future travels.

"For Business and stay few days it's ok"

4
14/06/2017

For Business and stay few days it's ok. But not for vacation or long period of stay. Situate to close to the express way and no view to enjoy. Difficult to find the entrance because the sign of the Hotel is far away to the entrance road so you mist the this entrance to go to the Hotel.

"One night stay!"

4
11/06/2017

Not the nicest BW I've ever stayed in, but quite adequate. The bathroom was very clean, the bed comfortable, the breakfast satisfactory, and the personnel friendly! These are my most important things when I stay in a hotel.

"Stale cigarette smell throughout hotel"

1
10/06/2017

Arrived late so taxi was $30 to hotel. Shuttle quits at 11pm. Upon entering, smelling stale cigarettes, was not welcoming. Room was obviously a smoking room. We needed sleep asap so just dealt with the smell. Absolutely do not stay here if you cannot tolerate smoking. Room: No luggage rack, which I need. Room size ok, but bathroom door is in the way of the shower. And the bathroom door would not close. The large mirror and countertop is great for two women getting ready. The man that checked us in was efficient and cordial. And the breakfast was absolutely the best breakfast at a hotel that's free. Anything hot or cold is available. There is a rule about not taking food to the rooms however. It is too bad that the smoke smell permeates the entire hotel. Smokers obviously are welcome here! I would never stay here again.

"Unexpected layover"

4
10/06/2017

Needed somewhere to stay when my flight was cancelled. I made the reservation online and other than a VERY long wait for the shuttle, there were no issues. The hotel was very nice, my room was clean and comfortable, and the staff was helpful. Made a bad situation better.

"Don't be Fooled by the "PLUS""

2
09/06/2017

The hotel is "Best Western PLUS" and so I expected more. It is run down and in need of refurbishment. The airport shuttle service runs only every hour and doesn't start till 6 am. So we had to take taxis both ways. However, staff were helpful and got us a taxi very quickly at 5.15 am.

"AWESOME HOTEL"

5
06/06/2017

I would stay here over and over! The hotel is very clean and very close to the airport and food restaurants are also near. There is a pool that is very kids friendly it only goes as far as 4 ft deep. There is coffee available 24/7 and breakfast as early as 7 and as late at 10am.

"Worst experience with a hotel ever!!"

1
04/06/2017

We changed our room three times every room smelled like mildew and had mold on the shower walls the staff charged us extra came in our room when we were gone and messed up our reservation never had clean towels either

"Awesome Service"

5
04/06/2017

Went out of the way to make sure our stay was satisfactory as a group. Manager on duty went above and beyond to help us out in the best way possible. Will use this hotel every time I'm in the area if they aren't sold out..

"Wonderful Hotel"

5
23/05/2017

I loved this hotel so much. It surely was a PLUS. I came here for a business trip but I had good rest and was very pleased with the cleanliness of the hotel. The staff was very friendly. I loved the buffet style breakfast. I am so impressed that am planning a trip to go back there soon. This time I will be adventurous and explore the many activities and places. The shuttle service I give an A...Good job guys.

"Time"

3
22/05/2017

The time we waited on them to come in and say that we could have gotten a key made but we was told that someone was coming in to help us was a lie it sad to do that sad sad sad ................help me get this key back please

"Precruise Stay"

4
18/05/2017

This was our second visit to this hotel. It is a good place to stay prior to a cruise. A shuttle service is available to the port for $12 a person. The breakfast is fresh and good. Be sure to look around as it is spread out over several surfaces in the dining room. The carpeting in the rooms needs replacing and there could be a little more detail to cleanliness in the guest rooms. Not a bad place to stay.

"Standard room"

3
16/05/2017

Stayed here one night prior to a cruise. Our room was held despite our late check-in. Upon entering the room we were greeted by a musty, mildew or mold smell that permeated everything. (I had to wash my CPAP machine three times to get the smell out of the hose the next day.) The beds were clean, and the room was standard room. There was a refrigerator, microwave, and coffee maker in the room. The breakfast area was extremely busy, however, the women working there did their utmost to keep the items stocked. There were hot and cold food items as well as coffee, tea, and juice. It was hard to find a table to sit at and I saw many people taking food back to their rooms. The hotel offers a pay-for-trip shuttle to the Cruise Ship Terminal. They were organized in getting people away at the correct times for their ships. Although internet was free, I was unable to connect to it on the many times I tried. There is a business center in the lobby where there are a few terminals if needed. Note: Be sure to read the small print regarding the free shuttle from the airport. It only runs until 11:00 p.m. at night!

"Stay somewhere else! Room not up to my standards."

1
16/05/2017

The room we stayed in was dirty looking. The walls had rubbing marks on them, they tried to touch up another wall with wrong kind of paint. The carpet wasn't cleaned & worn out. The top part of the remote control was missing so you had to hold down the metal part to get the tv working. There was also black mold in the shower. I will definitely pick another hotel next time I visit this area. We only stayed 1 night prior to a cruise. The breakfast area was very nice, a bit crowded but they did have all the food spread out & replenished when it was getting low. Good workers in the Breakfast Area. The shuttle service from the airport was once at least every hour. The airport worker by the shuttles told us that this hotel didn't provide good service.

"Horrible"

1
15/05/2017

Dirty poor customer service I do not recommend anybody staying here we had noise complaints room was dirty carpet had a smell to it once you walk into the room AC unit was loud The remote for the TV barely works

"Great trip"

5
02/05/2017

I traveled to Fort Lauderdale to a quick getaway. I found it to be really comfortable, and will definetly return in the furture. Especially because I got to see family as well. Overall it was a great trip.

"Pre-cruise stop"

4
02/05/2017

We spent 2 nights before our cruise and have stayed here before. There is a decent, though busy, free breakfast and convenient, reasonable cost cruise port shuttle service. They have a free airport shuttle, though on this trip we arrived after midnight and it was not operating at that time.

"Better Alternatives Available"

3
01/05/2017

Arrived late Saturday for a morning cruise departure. Hotel is adjacent to a freeway and there are few dining/snacking alternatives in the immediate area. Closest would seem to be the AM/PM accessed by walking under the freeway until you reach a controlled pedestrian crossing. Do not try to jaywalk as the traffic is travelling quite fast. Room was quite large and we did not experience excess mold or smoke. The free breakfast is adequate. Hotel shuttle is quite inconsistent and we found that taxi to the cruise port for two was not much more than the hotel price for a shared van.

"Very nice"

4
29/04/2017

Very clean with wonderful staff and nice pool. Breakfast was free but so so. Eggs not the best and seating was limited. Safe location close to main thoroughfare. Great wifi! Would book again. A good value for the money.

"Nice place to stay"

5
27/04/2017

Very comfortable room and services were good to excellent. Would definitely consider this site for future stays when in the area. Location is close enough to the beaches and easy to get to from I 95. I usually find that Best Westerns is a nice comfortable place to stay and prices always seem reasonable.

"Has everything you need"

4
25/04/2017

I couldn't pass up the great price and got great service from the happy woman checking me in. She was super helpful, offering a room on the west side of the hotel, opposite from the morning sun. Got a clean room (carpet did seem pretty worn out) with everything I needed for good rest. I'll definitely be back on my next trip!

"Best Western Plus, Mold, terrible housekeeping and an invisible Manager"

1
24/04/2017

First off all, I really enjoyed the staff, they were helpful, pleasing and accommodating. They took care of me from the minute I got there and I was even able to get into my room before check in which is is is sometimes unheard of, and which was great! Now, when I got into my room was when I realized that there is no way that there is a general manager at this property! I saw mold in my shower and on the walls in the room. The room smelled like 2 moldy socks got married had babies in the room. I immediately called the front desk and asked for a new room. They moved me, but not to a better room but a what seemed moldier. The housekeeping seemed to have forgotten to have read their check list, cause there was dust and scratches along the walls and the room looked like it had not had attention in months or years. Curtains burned and stained walls and a dusty tv? The tv was the only thing I wanted to touch in that room and that was because of the remote control batteries. I called the front desk and asked to speak to the manager, it seemed like the agent chuckled and they responded with "he's not available at the moment" In a strong Spanish accent. I thought about the chuckle and then it hit me. This hotel does not have a general manager at this property, surely he would know how to run a proper business and know what guests want. Or, if they do have a general manager and he's incompetent and does not care about the health of his employees or guests. As a guest, I like hotels mold free and clean rooms! I made it through the night with the thanks of Zquil and checked out, express check out! I will not return, ever.

"Road signage into hotel property needs to be elevated. Carpets in rooms very dirty and needs to be replaced"

3
23/04/2017

Road signage into hotel property needs to be elevated. Carpets in rooms very dirty and needs to be replaced Also aircondition vent needs cleaning . One of the bathrooms bath was vey moldy. The staff was courteous and helpful.

"Great Property But What's With the Mold?"

3
13/04/2017

This property would be a definite go to based on the location, outward appearance, close proximity to airport, Piers, shopping and restaurants, etc. BUT, they have to do something about the mold in the bathroom. Read another TA review in March on this very same subject, but thought, "Nah, that can't be true" It was . . . we had mold growing on shower walls in more than one place. Can't believe housekeeping would not do something about it. It is blatantly obvious when you use the shower/bathtub. They should also try vacuuming the entire room, as well. Found debris in the corners from sheer neglect. Come on BW, you have a reputation to uphold.

"Great Customer Service"

4
12/04/2017

We only stayed one night here. I left behind my pillow by accident. It is a very special and expensive pillow that I need for medical reasons. I called them when I realized that we forgot it that evening. When we went to the hotel they had it waiting and ready for me. I appreciate that they took my personal possession and set it aside for me right away. When we arrived for our stay at check in the hotel computers were down. There were people waiting to check in that were waiting for the computers to come back online. Despite what had to be very stressful for them at the moment the front desk staff were still very friendly and smiled while they explained the situation. We just left for dinner and came back after. At that time the computer problems were resolved. I appreciate there great attitude with us during a not so great time for them. We never stayed at a Best Western Plus before but we would come back again.

"Good hotel for early next day flight"

4
06/04/2017

Spent the night waiting for a flight. Clean, quiet with a decent breakfast. Airport shuttle runs on the hour so plan ahead. Shuttle can sometimes be crowded with people going off for cruises. Not very well marked if getting off interstate.

"Just don't."

1
05/04/2017

The place is not clean with no soap or toilet paper in single stall public restroom after being told. The staff does not greet anyone when walking in and spends more time talking to each other than the guests. I was here for one week hoping it would get better and it seemed to only get worse! Carpets are in need of replacement even though the place has been renovated recently.

Darvis A, Front Office Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly at 954-926-7300.

"Mixed Bag"

3
05/04/2017

Great looking grounds, common areas and decor. Rooms very nicely updated. They should try cleaning them. Floor nor vacuumed, hair on tub walls and toilet, floor and door in bath dirty with something white. Shampoo bottle half full..... of conditioner! YUK!

"Infuriating experience...and THIS is why chains are awful!"

1
04/04/2017

We had a late check-in, and reconfirmed this 2 times, and it was included on the confirmation. We were coming in very late (1:30am) from New York to simply sleep in order to board an early cruise. {Pre-paid...simple, right?) There were two clerks on duty. One never looked up from his phone. The other bumbled his way through to the point where he told us that they oversold the hotel and had no room for us. Did I mention that we got dropped off by taxi? He offered no apology or solution. We asked if he could call the nearest place. He did, and during the call mentioned their price as they had rooms, and it was $60 more for the room, asking if we wanted it. I told him that Best Western would pay the difference in the price as they had screwed up, and sold our prepaid room. He agreed and were able to get booked at the other place - Cambria Suites. The other place was pointed out to us from the back service door, and we had to walk to the other place in the dark at 2am. This was NOT a good experience and I will tell everyone I know about Best Western and their poor training habits, and I have a BIIIGGGGGGG mouth. Stay at Cambria Suites. It was new, clean, and they had an alert staff happy to see us.

Darvis A, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 954-926-7300. Sincerely, Management

"Good hotel for 1 night pre or post cruise"

4
21/11/2016

Hotel is nicely kept, quiet rooms with friendly staff with a good free breakfast including hot and cold choices. Close to Airport (free shuttle bus included) and not far from Cruise Port ( do offer shuttle bus to cruise terminal for $12.00 PP) we used Uber for $13.00 total. We used the night before cruise after coming in from a flight.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. We are glad you enjoyed our quiet rooms and our friendly staff As well as our hot and cold deluxe breakfast and proximity to the Fort Lauderdale Airport and Port Everglades. We hope to be able to serve you again. Naisha Becerra Assistant General Manager

"Extremely disappointed"

1
19/11/2016

The place is a dump. It's not close to anything. It's a very very tired place. Had it not been for the above average staff trying to make a below average hotel bareable we would not have stayed the night

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
We are sorry we were not able to provide you with a better quality of service and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we are all about making it right. We try hard to make sure all of our guests have a great stay. Please feel free to contact me directly so I can figure out exactly what happened. Naisha Becerra Assistant General Manager

"Was ripped off for the iron board that was broken when we got there, and actually notified them to fix it."

1
14/11/2016

So, the hotel itself was okay, I have been to other Best Western Plus hotels that are much cleaner. The bathroom could use a good cleaning. The iron board in our room was broken, and we couldn't use it, so we notified them and told them to fix it for next guests. Now, they have charged us for it, and when we talked to them, they didn't accept the fact that it was broken already when we got there, and if we were the ones breaking it, letting them know about it wouldn't be the smartest move.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. I would like to apologize for the service you received in your room. We have a lengthy quality assurance process that our dedicated team goes through prior to each guests' arrival and we will be reevaluating our steps to ensure that we're not missing anything. Thank you for your review and we hope we can invite you back for a more comfortable stay. Naisha Becerra Assistant General Manager

"Good Hotel, Limited Shuttle Hours"

3
13/11/2016

We stayed here post cruise while waiting for a flight the next morning. Staff was friendly and early check in was not an option as they were full the night before. They gave us a number and stored our luggage. There is a shopping center withing walking distance and had a K-Mart (not super). This is an older property and could use a good cleaning. Carpet was dirty and quickly turned your feet black. Room had a musty smell to it. There was very little lighting in the room. There was no lighting by the sofa and you could only see the TV when sitting on the bed. We were disappointed to find out that their shuttle does not run until 6 am and because we had an early flight, we had to pay for a shuttle. The hotel did make arrangements.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review Best Western Plus Fort Lauderdale Airport South. We are very sorry to hear that you were disappointed with the quality of your room experience during your stay. We are working to improve our offerings and welcome your comments. Thank you for your review and we hope we can invite you back for a more comfortable stay. Naisha Becerra Assistant General Manager

"Pre-cruise"

4
10/11/2016

Stayed here the night before our cruise. Good rates, rooms are clean and large. Hotel is kept Very clean, staff is great. Buffet breakfast on paper plates, plastic utensils, food cold. Besides breakfast set up, I would recommend this hotel and would return for a one night stay.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. It makes me smile to know that you found our staff to be accommodating and our property well kept. We look forward to welcoming you back soon. Naisha Becerra Assistant General Manager

"nice hotel"

5
09/11/2016

we asked for and got high rooms at the rear of the hotel check in staff were very good. parking was ok .the room was nice and clean and i had a nice view out of the window bathroom was also clean,be warned the hotel does get busy at week ends due to cruise liner passengers and the breakfast area does get crowded but could still sit to eat it. good choise of food only hotel on trip to serve crispy bacon.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to share your review with us and fellow travelers. We are glad we were able to accommodate all of your room requests. I am pleased to hear that you had great interactions with our staff and that you enjoyed our crispy bacon for breakfast. We look forward to seeing you again soon! Naisha Becerra Assistant General Manager

"Quick Pic"

3
08/11/2016

It's good for one night. Rooms could go for a paint job. Pool look good. On my stay there were a lot of children running through the halls. Nothing around to get something to eat unless you like fast food

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. I am glad to hear that you enjoyed the pool. I am disappointed to hear that we did not exceed all of your expectations. We look forward to wowing you when you come back in the area. Naisha Becerra Assistant General Manager

"Super location and staff!"

5
07/11/2016

Check in staff very pleasant and large rooms in great location. Just off highway but very little noise. We were upgraded to a small suite with full refrig., stove top and microwave. Cruise ships going out, so hotel got busy, especially for breakfast. They had a hard time keeping up with the demand. But everyone stayed pleasant and tried to satisfy everyone as best as possible.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review. It is so wonderful to hear how much you enjoyed our great location and that our staff was able to take care of you. We look forward to having another opportunity to serve you. Naisha Becerra Assistant General Manager

"Do they clean the rooms?"

2
04/11/2016

Perfect for a night as it´s right on I95. Everything was okey but a bag of leftovers from previous guests in the fridge totally changed that impression. Having the AC just next to the bed is not a good idea...

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to write a review of our property. Please forgive our housekeeping misstep we will use this feedback to ensure it does not happen again. Thank you for your feedback and we look forward to having another opportunity to Wow you in the future. Naisha Becerra Assistant General Manager

"Bahamas"

2
02/11/2016

Hotel was a good value when it was new. However, it is in need of renovation. Staff have a cavalier attitude towards guest. Based on my last experience, I have decided that I can spend my money to obtain better value.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. We are glad to hear how much you enjoyed our teams level of service. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"A quiet, restful hotel with competent staff"

5
01/11/2016

I had a very pleasant stay at the 1900 Stirling Road Best Western. The staff was very accommodating and went out of their way to provide me with things that I needed. It was a very enjoyable, quiet stay. They helped me find the nearest PO,. They assisted me in using the Business Office. All and all, I thoroughly enjoyed my stay at this hotel.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review. It is so wonderful to hear how much you enjoyed our accommodating staff and that you had a pleasant stay with us at Best Western Plus Fort Lauderdale Airport South. We look forward to having another opportunity to serve you. Naisha Becerra Assistant General Manager

"No Wake up Call"

4
01/11/2016

The shuttle bus took forever to get there. The staff was very nice, the room was nice and the staff recommended a great place to order in for dinner. They told us they would give us a grab and go because our flight was early and the breakfast area would not be open. We asked for a very early wake-up. We never got the call. There were no grab and go breakfast.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. I am glad to hear that you enjoyed our staff and your room. I am disappointed to hear that we did not exceed all of your expectations. We look forward to wowing you when you come back in the area. Naisha Becerra Assistant General MANAGER

"avoid"

2
27/10/2016

avoid this hotel it is truly a last resort.....lobby was noisy large number of people congregating drinkind loud behavior room smelled...not welcoming or attractive to anyone registeringbreakfast didnt start til 7am..mst breakfasts 6 to 10

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. I truly apologize that you did not have an enjoyable experience during your stay. Our hotel was full with a very large sports team and we acknowledge that at times our lobby, breakfast were extremely busy. We worked diligently to ensure that the breakfast items were fresh and replenished in order to accommodate all guests. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team so we can retrain on better ways to handle large sporting events and take into consideration all guests in house. Naisha Becerra Assistant General Manager

"Casino Trip"

3
22/10/2016

This hotel is conveniently located at I-95 and Stirling Road which places the Hard Rock Casino about 4 miles due west of its location. The hotel lobby and grounds were clean and well lighted which made us feel safe as we arrived after dark. The hotel desk clerk was friendly and got us checked in quickly. Our room had a King size bed and was very comfortable. The carpet in the room is showing its age and there were plenty of scuff marks on the walls from luggage. The bathroom was adequate, but like the room in need of a refresher. I booked this room on the net for $129 plus taxes which I felt was a little expensive considering the overall dated look and feel to the room.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our conveniently located property. We are glad that you found Best Western Plus Fort Lauderdale Airport South clean and a well lighted safe place to stay. It is great to hear that you also found our team to be friendly and the bed in your room very comfortable. We hope to have another opportunity to serve you again in the future. Naisha Becerra Assistant General Manager

"Excellent Property"

5
22/10/2016

Very comfortable property. Short distance from Interstate 95. Staff were professional, helpful, courteous and personable. Nice pool. Rooms were clean and nicely decorated. Water jet pool and deck really nice. Partnership with shuttle company to and from Port Everglades for cruise along with onsite extended parking, were also important in my selection of this property. Extended parking fee was reasonable and not having to drive to a parking site was a big plus. Hotel's airport shuttle was convenient for family and friends pre and post cruise. This will be my place to stay in future visits.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are glad we were able to accommodate all your needs before your cruise destination. It is great to hear that you found our staff to be friendly and that you enjoyed our very comfortably located property near I-95. We hope to have another opportunity to serve you again in the future. Naisha Becerra Assistant General Manger

"Close to airport"

4
18/10/2016

Nice accommodations. Room looked renovated. Bathroom is a good size. Free parking. I couldn't connect to wifi all night. Rug needs to be replaced. It was worn out and had no cushion. Gym was small but it had the basic necessities. Close to airport. Great shopping center across the street with plenty of food and shopping options. Overall, I would definitely stay there again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. We are glad to hear that you enjoyed your stay with us to include our proximity to the Fort Lauderdale Airport, local restaurants and stores as well as our nice accommodations. We appreciate your recommendation and hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"Great Service, Average Hotel"

3
17/10/2016

This hotel was pretty disappointing to me, as I expected better from a Best Western Plus. Our first room was quite dirty, but we were moved to another room that was MUCH better, no issues at all. The front desk was apologetic and very helpful. The breakfast was pretty poor. I don't know what they do to their eggs, but they were absolutely disgusting. The strangest texture and watery. Are they even real eggs? Everything else was average for a hotel breakfast. The hotel was pretty average in my opinion. At least the service is good!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. I would like to personally apologize that you did not enjoy our breakfast selection during your stay with us and that it was not up to the standards that you are use to at Best Western. Again thank you for your time and review. We hope to have the opportunity to serve you again. Naisha Becerra Assistant General Manager

"Buisness Trip to FLL"

4
17/10/2016

The hotel was everything I expected from Best Western. While not the most luxurious, it wasn't a dump. Room was clean and well appointed. Real impressed with the tub/shower. Breakfast was pretty good. Nice selection of hot and cold items.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review and your recommendation. We are glad to hear how much you enjoyed your stay here. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"Great Value"

5
15/10/2016

Location to airport, breakfast, awesome staff, clean rooms... and a good price. What more can you ask for? I cannot say enough good things about the staff. The maids were cleaning the rooms as soon as you left in the mornings. The front desk always had enough people to handle the crowds. The maintenance guy was quick to produce anything that we needed for our meeting and he also arranged the chairs for us while we went out for dinner. The breakfast girls made sure that not only did the food not run out but the area remained neat. Originally I would not have picked this hotel but it was the room block that the group I was with had picked for us. I didn't know what to expect but I have to say, it wasn't this. They did the "and then some" to exceed all my expectations.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. We are glad to hear how much you enjoyed our teams level of service. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"AVERAGE HOTEL"

3
10/10/2016

The lighting surrounding the hotel is not good enough and parking and design of the driveway make parking difficult and congested. People were driving opposite the one way in front of the hotel rather than driving around the building. Almost had a head on collision as the other driver drove towards my car going the wrong way in front of the lobby at night. The room only had 1 small trash can in the bathroom leaving you with no where to put trash. There were some stains on the drapes in the room and overall, I was not happy with my stay. Staff were friendly

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. I am so sorry to hear that you did not enjoy your most recent stay with us. We do have arrows around our property for correct traffic guidance. I appreciate your review as it provides valuable feedback. As well, we are very sorry to hear that you were disappointed with the quality of you room. I again apologize that you were not satisfied with your stay. Please feel free to contact me so we can discuss this in more detail. Naisha Becerra Assistant General Manager

"Very disappointed"

2
09/10/2016

This stay was horrible. We won't be back. Our headache started at the airport we called for the shuttle and were informed it ran every thirty minutes. We waited nearly an hour in the sun before the shuttle showed. The hotel seemed very nice from the exterior as did the lobby. The room had issues and not what I expected from a Best Western Plus. There have been many half hearted and poor repairs done to the walls and shower area. The room appeared clean but really wasn't there were hand prints on the headboard and windows. Found hair on the soap dish in tub. Something spilled and sticky on the tv stand. The public areas were filthy as well. The breakfast area was disgusting. I went to get coffee and was shocked at how dirty it was. There was no cream availabile but after seeing how dirty the bins that held cream and sugar were I had lost my taste for it. I pulled out a chair to sit down and foun syrup spilled all over the chair. I have stayed in many Best Westerns and can say this was the worst.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. I am so sorry to hear that you did not enjoy your most recent stay with us. Just a note, our complimentary shuttle services run every hour on the hour we do apologize for the long waiting at the airport. Regarding you room, we also have a lengthy quality assurance process that our dedicated team goes through prior to each guests' arrival and we will be reevaluating our steps to ensure that we're not missing anything. I again apologize that you were not satisfied with your stay. Please feel free to contact me so we can discuss this in more detail. Naisha Becerra Assistant General Manager

"Hotel"

5
04/10/2016

Awesome hotel inside and out. The rooms were very clean and the beds were pretty comfortable. The front desk staff were great and provided great service. The best part was the breakfast .It was not the cheap continental that I have previously experienced and would reccomend for large families.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review Best Western Plus Fort Lauderdale Airport South. We are so glad to hear that you found the hotel to be so convenient and family friendly. We look forward to welcoming you back soon. Naisha Becerra Assistant General Manager

"Great service "

5
29/09/2016

As we got there early , they were very kind and helped us with earlier check in, the room was spacious and a pretty quiet , only disturbing thing was the bathroom door , whenever you try to close it there is no room left in special if you have a little fat on the belly , other than that , was great , clean , funny , fresh breakfast.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you very much for sharing your review with us and fellow travelers. We are glad to hear how much you enjoyed our attention to detail when it came to the cleanliness of our facility and the attentiveness of our team. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Bridal Shower"

3
27/09/2016

The hotel was nice, very relaxing ,very quiet, and very professional as far as the breakfast everything was fresh they were constantly bringing fresh things out the area was clean. The only two issues I had was our door had to be shifted too close and our keys to the room we had to get another set of keys because they both stopped working and then after that new set they stopped working as well.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to share you review with us and fellow travelers. We are glad to hear that you found our location to be very relaxing and quiet and that you also enjoyed our hot and cold deluxe breakfast. We do apologize for you room key inconvenience. We hope to see you again in the future. Naisha Becerra Assistant General Manager

"Short Stay @ the Best Western Airport South in Ft. Lauderdale, FL"

5
21/09/2016

I was in Ft. Lauderdale for a Regional Conference and stayed at this hotel. Only problem was that the room carpets and mattress could use an update. Great value for the money; Super friendly, caring staff. I will definitely be back when in town.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review and your recommendation. We are glad to hear how much you enjoyed your stay here. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"Great Hotel"

5
20/09/2016

Great Hotel, the Staff is very friendly and helpful. Congratulations to them and the Management it was a pleasure our stay in the Hotel. Everything about this hotel was excellent--location, cleanliness, helpful staff. I would definitely return, and will

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. We are glad to hear how much you enjoyed our teams level of service. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Great deal for price"

5
17/09/2016

I booked on Hotwire and got a great deal. Room was very spacious and clean. Had a funny scent when checked in but that was corrected. Overall a nice hotel. I would definitely return to this hotel again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you very much for sharing your review with us and fellow travelers. We are glad to hear how much you enjoyed our attention to detail when it came to the cleanliness of our facility and the attentiveness of our team. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Great Location"

5
14/09/2016

First time at this Best Western and just perfect So easy to find as it's just of I-95 but rooms ultra quiet. Very helpful staff and great hot breakfast. Wonderful comfortable beds and excellent Wi-fi connection.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you so much for your kind words and taking the time to review your stay. We are glad to hear you enjoyed our hot buffet breakfast, comfortable beds and WIFI. We look forward to having you stay with us again. Joe Thomas Sales Manager

"Good Location"

5
14/09/2016

Shopping and restaurants close by; very clean property, well taken care of; van service was good going to airport, but had to wait a while to be picked up at airport. Within walking distance of Dania Beach; easy on/off I-95 and close to airport. Busy highway in front of hotel but could easily be crossed by using the crosswalks.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you so much for your review. I am pleased to hear that you enjoyed your stay and took advantage of our airport shuttle. We are also glad to hear that you enjoyed our location with proximity to several local shops and restaurants. We look forward to serving you again. Joe Thomas Sales Manager

"I'm coming back!"

5
12/09/2016

This hotel was great for a precruise stay. I drove down to Ft. Lauderdale a day early to stay here and venture about the area. I stayed in a suite on the top floor, and it was amazing. Very roomy, very clean, and had a great view. I definitely recommend this place.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your lovely review. We are so pleased to hear that you enjoyed our accommodations. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Disgusting "

2
10/09/2016

This place was disgusting. We booked a non-smoking king bed. When I walked in the room it smelled absolutely terrible. It was disgusting. I asked to change rooms and they said all they have is smoking rooms which is not an option for me. So we stayed in the smell room. The bathroom was gross. There was air on the floor everything was worn out and dirty. The little ottoman was broken, missing a leg. The cleaning staff did not come clean our room. At least the bed was comfortable. We will not be returning.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Please accept our sincerest apologies and we appreciate your feedback about your recent stay with us. We will be replacing all guest room and hallway carpet within the upcoming year. If I can be of further assistance, please do not hesitate to call us. Joe Thomas Sales Manager

"Good hotel for business trip"

4
04/09/2016

Clean and comfortable hotel that is close to the highway, restaurants, CVS, supermarkets, etc. Breakfast is simple but satisfying. Entrance to the hotel does not have clear signage so you could miss the entrance (which is the first right that you can make on Stirling, just west of I-95. Signage could be better.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to share your comments about your stay. We are happy to hear that you found the hotel clean and comfortable. We are glad you enjoyed our convenient location to several restaurants and supermarkets. We look forward to having another opportunity to serve you in the future. Joe Thomas Sales Manager

"End of summer vacation "

3
29/08/2016

First off I should give credit to those who have previously reviewed this hotel. Their reviews were correct; therefore I should not be surprised by my own disappointments or pleasantries. I'll explain. My trip was a fairly short notice trip to retrieve my vacationing teenager who has never traveled alone and required me to go to her in order to travel home with her. I arrived much earlier than the 3pm check in time and was pleasantly greeted by a friendly staff whom were all to glad to inform me that they had a room waiting for me. The check in process was quick, efficient and painless. The lobby was clean and inviting although it didn't take long to see the worn rugs that previous reviewers mentioned. The room was painfully true to its previous review. The smell of mildew and stale carpets was almost too much to bare. If I wasn't motivated by my daughter's need for a traveling companion I would have stayed in another hotel. As an asthmatic and allergy sufferer I was in agony. The decorations were nice and clean once you got past the smell. Room service was attentive with towels and any necessities. The hotel is conveniently located near restaurants, shops and only a few miles away from two or three beaches. The complimentary full breakfast was decent and saved on eating expenses. The staff assured me that the hotel is in process of getting new carpeting. I would stay there again in a pinch but if the carpets are not changed I would have to stay elsewhere when advanced planning is available

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review and appreciate your comments. It is nice to hear that you enjoyed our convenient location and Hot Buffet Breakfast. As mentioned by our staff, we are expected to get new carpet in all guest rooms and hallways. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Excellent Experience"

5
27/08/2016

Love Best Western From Florida to NC. The y are the best hotel outfit I have used in a long time. They are kind, clean, and through. Please take my advice and use best western what else can I say they are called Best Western cause they are the BEST

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your comments. We are glad to hear that you found our hotel to be kind and clean. We look forward to having you stay with us in the future. Joe Thomas Sales Manager

"Great Overnight Before Cruising "

5
23/08/2016

Arrived at Fort Lauderdale Airport at 2pm, called Best Western for shuttle ride and was checked in by 3pm, also made arrangements at check in for shuttle ride to cruise port and upon return from cruise port to airport ($12 per person each way), walked 5 minutes to the local shopping center - 5 fast food places - 4 national department stores - countless local stores - Room was comfortable and cozy - hot breakfast was very good and satisfying - easy check out and timely shuttle ride to cruise port, we will definitely stay here again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your experience at our hotel with other travelers. We are glad to hear that you found us to be conveniently located with many things to do in the area. We are thrilled to hear that you found your room comfortable and cozy and that you enjoyed our hot and cold deluxe breakfast and transportation services. Looking forward to serving you again. Naisha Becerra Assistant General Manager

"Ok Hotel..."

3
23/08/2016

Stayed here for a day from morning to catch evening flight. They have complimentry breakfast, free airport shuttle and wifi. They also gave us toiletries as our bag was in transit. The room had a musty odor, could not open windows to get rid of the odor. Shower walls had black something on it. The room carpet is seriously worn out and needs to be replaced. Satisfactory location, good breakfast and good airport shuttle. I would give it 3.6 stars.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our hotel. We appreciate your comments and will relay the issues to our Management Team. In addition, we are in the process of replacing all guest room and hallway carpet this year. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Stay"

2
23/08/2016

Rooms for this hotel are horrible carpet are very dirty spots of stain are visible, door was impossible to close need help from maintenance, bathroom also with problem of cloggy, this was the room that I received, asking for change and the second was not so good either. Need to change the name from "Plus" to Minus.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Please accept our sincerest apologies and we appreciate your feedback about your recent stay with us. We are in the process of replacing all guest room and hallway carpet this year. If I can be of further assistance, please do not hesitate to call us. Joe Thomas Sales Manager

"Business Trip to FLL"

4
19/08/2016

Nice, well appointed, clean rooms. Pleasant staff, both at check-in and check-out. Decent breakfast. Typical for Best Westerns... Business office could have used more attention. Printers didn't work, and staff didn't know what to do. Certainly worth the rates they are charging.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to share your comments about your stay. We are thrilled to hear that you found the hotel clean and cozy and that our staff was accommodating. We are glad you were able to enjoy our hot and cold deluxe breakfast as well. We look forward to having another opportunity to serve you in the future. Naisha Becerra Assistant General Manager

"Overnight stay for flight out of Fort Lauderale Airport"

4
11/08/2016

Spent the nite at this hotel overnite on our way to Barbados. Good location, friendly staff,, but a little disappointed that it did not live up to other Best Western Plus we have stayed in. We arrived at 4 pm....check in time was 3 p.m....room was not ready and had to wait half hour. Bed was comfortable, but carpet was stained and mirror in bathroom had worn frame around it. Gave it a 4 because I like BW Plus hotels. Could use some sprucing up!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us. We are in the process of replacing the carpet in all guest rooms and hallways. I sincerely appreciate your feedback and look forward to welcoming you back on your next visit to the Fort Lauderdale area. Joe Thomas Sales Manager

"room cleanliness lacking"

2
02/08/2016

Room walls not cleaned. Carpet filthy and needed to be steam cleaned more often! Staff was good but ownership needs to handle room cleanliness problem. Common areas were fine. Outside appearance was fine.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us. We are scheduled to replace the carpets in all guest rooms this year. I appreciate your feedback and look forward to having you stay with us again soon. Joe Thomas Sales Manager

"good choice"

5
02/08/2016

we check in very late at 12am on Thursday 7/28/16 because our flight was cancelled and we got great service. Front desk went to check on our rooms to make sure they were legit and we checked in to a lovely large room clean and no problems. free breakfast in the morning eggs sausage waffles etc. I would stay again. and free shuttle to fort Lauderdale airport

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your lovely review. We are so pleased to hear that you enjoyed our levels of service. It is also nice to hear that you enjoyed our convenient location, Hot Buffet Breakfast and our Complimentary Airport Shuttle service. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Filthy hot mess"

1
01/08/2016

Arrived at 9pm. First room was connecting room so heard the loud party next door. Front desk staff were very polite and gave us another room. However nice they were did not make up for the dirty carpets and floors that we noticed in the public areas and hallways. Arrived in the second room. Disgusting. Stains on walls. Mold covering the wall in the tub. Not just a few spots mind you, it was covering the corners as well as the wall itself like no effort was even attempted to clean it. Bug was crawling in the tub. Blood stained sheets. There was a small stain on the wall that I suspect was blood also but cannot confirm that as I don't normally have to travel with my crime scene investigation kit. We grabbed our suitcases and informed the staff that we would be leaving. Btw, a great Hampton right close by. I must note that the only and I mean only bright spot here is the very polite front desk staff. No attitude, very humble and understanding. Seemed like they felt our pain! Lol.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us. I truly apologize that we fell short of your expectations. We are in the process of replacing carpets in our guestrooms and hallways. I appreciate your feedback and will make sure to pass it on to our housekeeping team so we can retrain on the details of every guest room. Joe Thomas Sales Manager

"So much they could do to improve"

2
30/07/2016

I will start this review with what was right. The evening front desk clerk who checked me in was extremely gracious, as was the one who was there in the early morning when I left. The room had an initial “wow” factor with a beautifully styled bed and spacioius feel. The rest of this review is less glowing, starting with trying to get to the hotel. The hotel is set back quite a bit from the road. To get to it you have to turn down a very narrow unmarked (or poorly marked) road. Not knowing where that road was, I had to make several U-turn passes, right at the foot of a very congested I-95 exit, before finding it. I actually went to another hotel nearby that I could find to get directions. The person who answered the phone when I called the hotel for help said guests frequently have trouble finding the hotel. There's a small lighted sign in the bushes not where the road is, but this doesn't help. Why doesn't the hotel have an appropriately-located sign? While my room was attractive at first glance, there were three problems: (1) the carpet was old and looked dirty. I did not want to walk barefoot on it. (2) the lighting was dim and inadequate. I wanted to read before going to sleep, but the low light strained my eyes to the point of discomfort (3) the remote control only worked if I stood right in front of the TV. I'm sure I could have gotten it replaced, but I was tired and didn't want to extend my evening further. A minor problem was that there were two shampoos and no cream rinse bottles in the bathroom. The worst thing of my entire experience happened in the morning. The hotel claims to have a 6 a.m. shuttle to the airport. The driver arrived at the front desk at 5:55 to get the keys from the clerk (who said the van is on the hotel property), then disappeared for almost 15 minutes. The clerk even called him to see what was going on. He arrived around 6:10. By the time he loaded passengers and luggage it was 6:13 before we pulled away. This last issue is simply unacceptable. It caused undue stress and worry for me, as I was taking an international flight and needed to leave no later than 6 a.m.. Guests shouldn't be told the hotel has a "6 a.m." flight, if this is only an approximation.

"Just ok for a one night stay"

3
26/07/2016

Not bad, not good, but probably will book another hotel if we ever have to stay in this area again. The smell in the room was awful and the carpet should be replaced. Once we couldn't get our door open with our keys and the house keeping lady opened it for us without any questions. So much for the safety.. They btw didn't have a safety box or a hair dryer in the room. The breakfast included was ok. Pool area very small. Ok for a one night stay but as said, I don't see us coming back.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us. I truly apologize that you did not have an enjoyable experience during your stay. We are scheduled to replace the carpets in all guest rooms this year. I appreciate your feedback and look forward to having you stay with us again soon. Joe Thomas Sales Manager

"Great place to stay"

5
24/07/2016

Check in is at 3pm but I got in town at 10:30am and was able to be accommodated a lot earlier than expected. The hotel and room was immaculately clean, close to restaurants and shopping centers, and conveniently located close to the night life attractions. I would definitely stay here again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your wonderful review. We are happy that we were able to accommodate your early check in and you were able to take advantage of the nearby restaurants and shops. We hope to see you again soon. Joe Thomas Sales Manager

"Great Hotel for Post Cruise"

5
24/07/2016

We went on 2 different cruises in Ft. Lauderdale and stayed here before the first cruise and in between the 2nd cruise....Rooms were nice, laundry room on 3rd floor was a boost in between cruises. We left our vehicle here during both cruises and it was $5.00 per day. There was a fee to catch the shuttle to and from the cruise port. The shuttle was on time and there was no problems getting to and from the cruise port....The breakfast area is small and we recommend getting there early to get a seat..

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are glad we were your place to layover before your first cruise and in between your second cruise. It is also great to hear that you were able to take advantage of our extended stay parking and shuttle service. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Adequate for an overnight stay"

3
22/07/2016

This hotel is a busy airport hotel, and that being said, it has it's share of issues, but all in all it's a fine place for a one-night layover. I was traveling with a group of students and opted for this hotel for our overnight stay. The hotel lobby is bright and cheerful (we arrived at almost midnight). The staff at night was very kind and accommodating to our weary group! The rooms were adequate. There is definitely a need for some new carpet but you don't sleep on the floor, so I guess it's all relative. The bedding was comfy, the sheets were clean and crisp. The bathroom was fine - not too many amenities, but the necessary shampoo and soap was there. The breakfast (included) was ample and hot. Everyone could find something they liked. The breakfast staff is very nice and helpful, working their tails off for the very busy groups that were dining. All in all, there are no "perks" to this place, but a clean bed and a hot shower was all we needed. If you are looking for glitz and glam, you won't find it here...but you will find a kind staff!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. It is great to hear that you found our team friendly and enjoyed our spacious rooms and breakfast. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Nice hotel"

4
22/07/2016

Stayed here for one night pit stop and picked a good choice. Staff was friendly; pool area was nice as the room was clean, big and quiet. Breakfast was very good with a large variety; eggs just were not the best. Close to many restaurants, Hard Rock and beach was so close. Would stay again!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us. It is wonderful to hear how much you enjoyed your stay and found our team to be friendly, as well as enjoyed the quality of your room and our enhanced hot and cold deluxe breakfast. We hope to see you again. Joe Thomas Sales Manager

"Great Place to stay and close to the airport"

5
21/07/2016

An excellent place to stay if you need to be near the Ft. Lauderdale airport. The driver got me to the airport in plenty of time for my flight. Great service and Staff was very helpful. Give them a try

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your recent review. I am glad to hear that you enjoyed your stay and appreciate your recommendation and look forward to welcoming you back for your next stay in the Fort Lauderdale area. Joe Thomas Sales Manager

"Great Front Desk staff but DISGUSTING room"

2
20/07/2016

The Front Desk staff at this hotel were awesome. Each person I came in contact with was very helpful and accommodating. Even Jorge, the guy that took us to the airport, was awesome! Calvin helped us find a rental car after our initial reservation fell through and helped us out with an early check-in! HOWEVER, the room at this hotel was FILTHY. When we arrived, I checked the sheets on the bed and they were stained. I removed them in preparation for housekeeping to come change the sheets and discovered that the mattress topper was stained with blood! What a DISGUSTING thing to find. I called the front desk to ask for housekeeping to come change the bed linen and it took them an hour to get there. The curtains in the room were stained. There was hair on toilet and on the floor in the bathroom. The stove in the room was nasty - covered with a greasy film around the eyes of the stove that indicated it had not been cleaned in a very long time. The drip pans on the stove were burnt and dirty. The electric coffee/tea maker was dirty on the inside as well. Lastly, the dishes in the cabinet were FILTHY. I removed a bowl from the cabinet that was stained with old, caked up food. How gross is that? The conditions of our room were awful - the worst I've ever experienced at a hotel. And the housekeeping staff were slow and lazy. The evening of our first day, we opened the sofa bed to discover that the covers on that bed were stained and nasty too. We left them in a pile in the corner for them to remove and requested more sheets and a top cover. The following day after housekeeping "cleaned" our room, they didn't put covers back on the sofa bed! Who does that?! I'm never staying at this hotel ever again and have plans to email all the management staff of the facility.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your recent review of our hotel. We apologize for the conditions encountered and appreciate your feedback about the cleanliness issues. We have a lengthy quality assurance process that our dedicated team goes through prior to each guests' arrival and we will be reevaluating our steps to ensure that we're not missing anything. Thank you for your review and we hope we can invite you back for a more comfortable stay. Joe Thomas Sales Manager

"Bad experience"

3
19/07/2016

I was issued a room in a quite area for day one, of a 4 night stay. Your desk staff moved unsupervised teenagers into a room next door. They were part of a church group, that returned to the property at around 10:30 PM on the first evening. They were extremely loud, and wrestling in the room, banging against the walls. We complained to the front desk, whom stated they would handle. Things did not quite down until after midnight. On night two, after complaining about the noise that the kids created, I found myself having to relocate to another room so that my wife and I could sleep. I feel your staff, should have forced an adult be present in rooms with teenagers for supervision (as was not the case). I'm also pretty sure, there are rules governing teenagers residing in your hotel, without adults being present to control such occurrences. I also feel that they should have been moved into a wing of their on. At one point, the desk clerk told me that they could not leave the desk, to go upstairs to speak with occupants, because there was no one else on duty to watch over the front desk area. They stated it would be 1 hr. (midnight) before they would be able to assist. Thus my wife and I, had to get dressed, obtain another key, for a room on the floor above, in order to sleep. When we woke the following morning, we returned to our original room. After speaking with the front desk, we were told they would be there another night. We were going to leave the hotel, but we had already paid in advance through a 3rd party, and I didn't want the hassle of trying to get a refund for unused portion of my stay. Thus we relocated to another room for the remainder of our stay. I realize that your hotel is located in a highly visited vacation area however, your Management and staff should be competently trained to handle such situations, I did not witness that at all. This has to be my worst hotel experience ever. .

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us. I truly apologize that you did not have an enjoyable experience during your stay. We work diligently to ensure that our team works to accommodate all guests. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team so we can retrain on better ways to handle all guests in house. We look forward to having you stay with us again soon. Joe Thomas Sales Manager

"Not the Best Western"

1
19/07/2016

I checked in after a long trip around 11 PM and requested a quiet room. What I received was a room within 100 yards of the busiest highways in FL I95. To say the least it was a sleepless night. Upon arrival we had ask if there a gift shop to get some supplies. The gift shop was nearly devoid of anything except beer and soda. The water pressure was low due to the leaking shower head. The room wasn't updated in a few years. The hallway carpets were worn and dirty.The hotel staff was indignant and not helpful and to top it all off the breakfast had either run out of food or it was cold. There wasn't a person in sight to help correct the problem The best was saved for last. Upon checkout I complained about the room being adjacent to I95 and the receptionist told me "she has slept in the those type rooms without noise issues. And I wear a hearing aid.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Please accept our sincerest apologies and we appreciate your feedback about the your recent stay with us. We have a lengthy quality assurance process that our dedicated team goes through prior to each guests' arrival and we will be reevaluating our steps to ensure that we're not missing anything. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Thank you. Joe Thomas Sales Manager

"Not bad"

4
13/07/2016

This hotel is not to bad not the best but not bad the room was clean. The bathroom was small pretty cramped up. We had a room right on top of 95 so it was a little noisy but ok. The free breakfast was fantastic they gave you plenty of choices. It's good for a overnight airport hotel but I wouldn't care to stay any longer.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for writing a review of our property. We are glad you enjoyed our Complimentary Buffet Breakfast. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Better than expected."

5
12/07/2016

WE drove a long way this day and got there to a super friendly staff who called a shuttle to take us to the seafood restaurant we wanted to go to. The restaurant called the shuttle to take us back. This was FREE. We did tip the driver; he deserved it. We have never been to this Best Western and this will be our stop next time we are headed to the Port of Miami to catch a cruise ship. I highly recommend this property. gave all survey questions a 10. I DO NOT give 10's easily! only con is the price, but we were in Ft, Lauderdale and near the Miami airport. That's life!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to give us feedback regarding your most recent stay with us. I am glad to hear that you enjoyed your stay and were able to take advantage of a wonderful seafood restaurant for dinner near us. We appreciate your recommendation and look forward to welcoming you back for your next stay in the Fort Lauderdale area. Joe Thomas Sales Manager

"Pre Cruise Hotel one night stay"

5
06/07/2016

We stayed at this hotel before a cruise. They have airport pick up. There is a Cuban Restaurant across the highway from the hotel. It is quite nice. The hotel breakfast buffet had a large selection. I was disappointed, when I read the information when booking the hotel it said Transportation to Cruise Port. I assumed it was free transportation. NO IT IS NOT. But they use their hotel vans and the transport is very well organized. I would stay there again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to give us feedback regarding your most recent stay with us. I am glad to hear that you enjoyed your stay and were able to take advantage of a wonderful restaurant near us. I also apologize for the misinterpretation on the cruise transportation. We appreciate your recommendation and look forward to welcoming you back for your next stay in the Fort Lauderdale area. Joe Thomas Sales Manager

"good hotel but HORRIBLE breakfast"

1
05/07/2016

Room was good for the price and hotel staff was very helpful, the breakfast was cold and eggs burned, after eating i had to run upstairs with a very upset stomach. DO NOT EAT THERE...... I tried to speak to the lady in the kitchen to ask for butter but she brushed me off.

"Disqusting hotel"

1
27/06/2016

Terrible hotel . Do not waste your money there are very nice hotels in same price range. This hotel has no hygiene. Bed sheets not clean Rooms smell horrible Bad breakfast Laud air condition Bad customer service With one word disqusting hotel

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Please accept our sincerest apologies and we appreciate your feedback about the your recent stay with us. We have a lengthy quality assurance process that our dedicated team goes through prior to each guests' arrival and we will be reevaluating our steps to ensure that we're not missing anything. If I can be of further assistance, please do not hesitate to call us. Joe Thomas Sales Manager

"A good place for overnight stay"

4
25/06/2016

We were very pleasantly surprised at the size and comfort of the room at this property. We arrived late from Europe and were exhausted, but the front desk people were so friendly and mad us so welcome, giving us a ground floor superior room. The bed was extremely comfortable, but the pillows a little too firm for our taste. We had a very early flight the next morning and the shuttle to the airport was a blessing. The only complaint I had was the long wait for the shuttle at the airport, as we thought they would run more frequently. Be sure and call the hotel when you arrive and request the shuttle, and they will be able to tell you when to expect it.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your lovely review. We are so pleased to hear that you enjoyed our levels of service and our rooms. We hope to have another opportunity to serve you again. Joe Thomas Sales Manager

"Very Good"

4
20/06/2016

Very nice experience, professional and friendly front staff, the many immigrant workers not so much. but I couldn't fault anything other than that....the free breakfast and hotel shuttle was a plus...gym was small but adequate, wifi good, there was free parking with a fridge and microwave in room. I enjoyed the Best Western experience!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to give us feedback regarding your most recent stay with us. I am glad to hear that you enjoyed your stay and were able to take advantage of our amenities. We look forward to welcoming you back for your next stay in the Fort Lauderdale area. Joe Thomas Sales Manager

"Great Front Desk Service"

4
18/06/2016

Customer Service was great however the rooms need to be renovated. The carpeting is worn out, needed vacuuming, room was very dusty. Even though air freshener was used the musty smell was awful on the first 2 rooms assigned on the 5th and 6th floors. At last the front desk clerk gave us a room which was acceptable on the 4th floor. Other than the rooms the breakfast was pretty good and got a good quiet night sleep.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking time to review our property. It is nice to hear that you enjoyed our great staff as well as our hot and cold deluxe breakfast and comfortable beds. Just a note we will be replacing our carpets and upgrading our rooms in the near future. We do apologize for the inconvenience. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Horrible Accomidation"

2
16/06/2016

We booked our reservation and drove down to the location. They didn't have the room we requested available. The placed us in a down graded room waived 6000 Points for my Stay. The following night we were moved to a different location and about 2am while placing my phone on the charger I move the Night Stand and there were 2 Condom rappers and 1 used unsanitary condom. This is my 2nd Stay at a BW property in the past month in 2 different states with the same issue.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your comments regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us.

"great hotel, shuttle every hour"

5
10/06/2016

The service was excellent, and made a great impression. The physical hotel was in great shape. I wish there had been a restaurant. Waiting 70 minutes in hot sun for shuttle is not something I'll do again. Also, there was another Best Western shuttle for a different hotel. There was some confusion because I only knew the hotel name as Best Western Airport South. Apparently there are three hotels by that name. I changed my service rating to very good due to the shuttle. The actual staff were wonderful.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you very much for taking your time to share you review with fellow travelers as well as our team. We are thrilled to hear how much you enjoy our property and our team. We look forward to welcoming you back on your return. Naisha Becerra Assistant General Manager

"LeeAnne604"

1
09/06/2016

Stayed before and after cruise. Would not ever stay there again. Worst hotel ever. Terrible location. Very run down. They also charged us for the shuttle after check out which we already paid cash for through the shuttle company. No help at all from customer service. Will not stay in any Best Western again.

"Not the Best Western of Yesterday"

5
09/06/2016

I was most pleasantly surprised. This Best Western was quite upscale. All the amenities were great!!! The rooms were really nice and they make arrangements for you to catch the shuttle to cruise ship ports ($12).

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you very much for taking your time to share you review with us as well as other travelers. We are glad to hear how much you enjoyed our attention to cleanliness as well as our teams service level. We hope to have another opportunity to serve you soon. Naisha Becerra Assistant General Manager

"5 Minute drive to the Airport"

5
06/06/2016

I stayed here a night before flying back home. I booked a bedroom with a queen bed and once arrived I got a room with a little den area with a couch. I was afraid that a mistake was made and they had given me the wrong room and therefore would charge me more at checkout. I still didnt say anything and just took the risk of getting charged for what I got but surprisingly once I received my invoice I was charged the amount I had initially agreed to! That being said my experience at this hotel was wonderful. Although we only spent no more than 4-5 hours there it was nice, clean, and had a great location.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your lovely review. We are so pleased to hear that you had a wonderful experience and enjoyed our levels of service and our rooms. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"nice hotel but needs better cleaning"

3
05/06/2016

We stayed here the night before a cruise and have stayed here for that purpose several times. It's a good price and they have free airport shuttle and a cruise port shuttle (recently went up to $12/person which I think is high - taxi is cheaper for several people). My only complaint is this time the room did not seem very clean and didn't smell great. The hotel is older and looks kind of worn but I don't mind that at the reasonable price it is. Staff is very friendly and helpful. Cuban restaurant called Las Vegas right across the street is our favorite place to eat. Shopping close by for getting last minute sunblock, etc. Amazingly, we got very decent wine at the dollar store - 3 bottles for $10 - to take on ship (Carnival allows one per person)

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. I am sorry to hear that the room cleanliness did not meet your expectations. We are in the process of replacing all guest room carpet this year. It is also nice to hear that you enjoyed our amenities and those within walking distance of the hotel. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Not comming back"

2
30/05/2016

Stinky carpet, horrible smell in the room, noisy AC, bad cleaning service in the room (hairs, nails, buttons, etc in the corners), dirty tables at the breakfast restaurant... Enough! We went running to another hotel.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. I am so sorry to hear that you did not enjoy your most recent stay with us. I apologize for the carpet as we are in the process of replacing all guest room carpet this year. I again apologize that you were not satisfied with your stay. Naisha Becerra Assistant General Manager

"vac"

4
26/05/2016

over all my stay was fine, and I will return again, the only concern was the carpet, it had many stains on it, my bed was very relaxing, the staff was very helpful when I needed the iron replaced, it was no problem. My stay was a vacation and I did not want to be bothered.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review. We are so glad we were able to meet your expectations. We are in the process of replacing our carpet this year and look forward to seeing you on your next visit to the Fort Lauderdale area. Naisha Becerra Assistant General Manager

"Two night stay."

3
25/05/2016

Stayed for 2 nights in a non smoking room on 6th floor. We checked in and were given our room and key. Went to room and it had not been cleaned. Front desk was very good in handling this in 15 minutes. They gave us another room on that floor and it was clean. Rooms are large but starting to show their age. Can hear traffic from highway. Only mirror is in bathroom. and tv is small. But room had stove, refrig, and microwave. Would be good for families. Employees are friendly and seem happy. The breakfast is below average for a BW Plus. Eggs and ham were terrible. Second day we had a waffle and bacon. But outside of that there is little else. Pastry was stale. Breakfast area is kept clean. If the price is right some things can be over looked.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your recent review. I was disappointed to hear that we did not meet your expectations of our breakfast. We strive to provide an enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation. Again, I greatly appreciate your bringing the issues to my attention and look forward to having you stay with us in the future. Naisha Becerra Assistant General Manager

"not sure what the 'plus' is all about in the name"

3
21/05/2016

I booked this hotel as a stop over before taking a cruise. As we spent a week previously in New York before a 2 week cruise, I was looking for a lower cost hotel to help The budget (still $219 though! Or £152) Thinking the PLUS in the title meant it might be a bit more special lol. The only option given online was a smoking room so we had to take it even though we don't smoke. My choice I admit yes, but the room smelt like we were literally walking into a damp ash tray. We asked to be moved and they did, to next door, which was a lot fresher but still smokey smelling of course. We were OK with that for one night. But I was disappointed overall. The hotel is nothing special compared to other low cost hotels we have been in before. I've stayed in Best Western hotels quite a few times and this is the worst I've experienced. The food at breakfast was just about acceptable. Hotel was clean but worn in places. The smoking floor smells a bit weird as you get out of the lift. My daughter smokes but even she wrinkled her nose. If you're not fussy and looking for a lower cost hotel, then this hotel might suffice. Unfortunately it's not somewhere I would choose again. Even if I was a smoker. The non smoking rooms/floors might be great. Check all the reviews and see what others say. I'm just giving my opinion. Rooms were a decent size. The staff were nice. He looked for a non smoking room but said they were all full. So he did try to help me. Never mind, I shall never judge a hotel by its title ever again !! I even paid a little more for this one over the other choices of best western, due to the PLUS in the title. Silly me!!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS Fort Lauderdale Airport South much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. Naisha Becerra Assistant General Manager

"Overnight stay before a cruise "

4
21/05/2016

We stayed on h April 22nd before a Panama Canal cruise on April 23rd. The room was ok. The service and breakfast was good and check out went smoothly. Will definitely stay there again. Only one thing, the shuttle from the airport to the hotel could be improved.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. We are delighted to hear that you enjoyed your visit and all that hotel's amenities. We look forward to welcoming you back during your next visit to the area. Naisha Becerra Assistant General Manager

"Hotel experience"

3
21/05/2016

Hotel front desk were helpful and friendly. However, room service was a bit unfriendly and we had to ask a few times to get towels, as well as service on our final night. However, we never received any. A water outage ruined our final day in FL, which was very inconvenient for us.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review of our property. We are glad you felt our staff was helpful and friendly. I will personal speak with our housekeeping team regarding your concerns. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"nice place to stay"

4
18/05/2016

if you're looking for a good hotel to stay during a shopping or a cruise trip, this is the place. Nice clean rooms, staff very helpful. The breakfast is small but it has bacon, eggs and waffles and that is all you need! has a parking lot for free and a shuttle service to the airport. stayed there twice and highly recommend.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to give us feedback regarding your most recent stay with us. I am glad to hear that you enjoyed your stay and were able to take advantage of our amenities. We look forward to welcoming you back on your next stay in the Fort Lauderdale area. Naisha Becerra Assistant General Manager

"Over night stay for cruise"

5
17/05/2016

we arrived late. Front desk was very friendly and helpful made a good recommendation for a restaurant across the street. Arranged for shuttle bus to cruise port. Room was quiet, well appointed and clean. Breakfast was super busy with the hotel being full and many folks heading to the cruise port. 8 ships loading that morning.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your lovely review. We are so pleased to hear that you enjoyed our levels of service. It is also nice to hear that you enjoyed our convenient location and our arranged shuttle service to the cruise port. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"Comfortable beds!"

2
16/05/2016

Room was decent with two queen beds. Carpets were filthy and needed updating. I spilled some water near the bed and used a washcloth to put over it. When I stepped on the washcloth and picked it up, it was brown! We walked with shoes on, never letting our feet touch the carpet. The continental breakfast was marginal. The eggs were powdered and the only fruit was oranges or bananas. Coffee was good. Very hectic at the front desk and communication was not only frustrating (we were going on a cruise) but seemed inconsistent to what we were originally told. Had to walk across a big highway just to get to a place for food! Would not stay here again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. Please accept my apologies on the carpet as we are in the process of replacing all guest room carpet this year. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Just okay"

3
07/05/2016

We chose this hotel for its easy access to I-95 and the various places we wanted to visit while vacationing in Florida. Our check-in went smoothly but when we went into our non-smoking room there most definitely was an odor of smoke lingering. That really annoyed me as we were going to stay for several nights. We were also told by the front desk that most people only spend one night when we started asking questions such as recommendations for nearby eat-in pizzerias. We were told there weren't any but they could recommend pizza delivery services. That was not very helpful and we found one on our own just 2 miles away. When I said that I did not see a book in our room with tv channels, breakfast hours, etc., again I was told they didn't have such a thing since their guests usually only stay overnight. We later found one in the desk drawer. So I felt the front desk gentlemen, although pleasant, were not well informed. Between the smell in the room and the too soft pillows I didn't sleep well. I will say that the rooms were well insulated and were therefore quiet. I also did not like the fact that the tub had no type of safety features. There was absolutely nothing to grab onto or any non-skid features. I feel this is an accident waiting to happen. The breakfast was adequate. A lot of people enjoyed the do-it-yourself waffles. There was also usually some type of scrambled eggs, plus some type of meat, and more. I do think they need a better way to keep the hot items hot. The heated top didn't seem to keep them warm enough. As you can probably guess, I would not stay at this hotel again. There were others in the area that I would try next time.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I was disappointed to hear of the challenges you experienced with our staff. We strive to provide an enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation, retrain our staff to better serve our guests. Again, I greatly appreciate your bringing the issues to my attention. Naisha Becerra Assistant General Manager

"Unkempt"

2
07/05/2016

The people at front desk were the worst that i came across till now. The Pool was closed although it was still advertised. There is only one washing machine for the entire hotel. The gym is small. Breakfast buffet is laid out in a strange way all around the room and the room is so small it always feels crowded. On the plus side, the wifi and parking is free and it is right off the freeway and pretty close to the airport. Would not stay here again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your comments regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"Best best western "

5
07/05/2016

Happened upon this hotel,early am flight out of Fll. Greeted by two gentlemen at the counter with huge smiles....so helpful,and easy ...Daniel at the front desk happy guy, helped with car that there hotel for a week....paying with best western money cards. Took what could be a pain ,into easy peasy...hotel is clean, and well taken of..... I would really recommend

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. I will share your comments with the team and am delighted to hear that you enjoyed your visit. We look forward to having you stay with us again in the future. Naisha Becerra Assistant General Manager

"BW is comfortable"

4
05/05/2016

I will stay here again and I have stayed here before.. sometimes they are a little pricey so I do not stay then. I think they should give those of us who travel and come there for a business trip a special flat rate. A competitor does Thank You

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your comments. I am delighted to hear that you enjoyed your visit and all that hotel's amenities. We look forward to welcoming you back during your next visit to the area. Naisha Becerra Assistant General Manager

"Swim at own Risk"

3
05/05/2016

I was looking forward to enjoy the swimming pool, its very hot outside, and after I arrived I found out the pool was closed. The pool was drained and being painted. Couldn't this be done during a slow and/or colder time of year? The hotel was full capacity and I heard many other guests complaining about it during breakfast. I had my heart set on the pool but it was closed.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. I was disappointed to hear of the challenges you experienced with our pool closure. We strive to provide an enjoyable experience for each of our guests Again thank you for your time and review. We hope to have the opportunity to serve you again. Naisha Becerra Assistant General Manager

"Fort Lauderdale Stay May 2016"

5
04/05/2016

Clean hotel with easy access to major Interstate highways, shopping, food. Reception experience was outstanding . They immediately addressed my needs when I had a blown light in the bathroom and even reimbursed me when the laundry coin machine "stole" my buck. Will return to this hotel!!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your kind review. We take pride in our level of service, keeping our property clean and anticipating our guests' needs. It is always nice to hear when our guests notice. We hope to have another opportunity to serve you soon. Exceeding our guests expectations is our first priority. Naisha Becerra Assistant General Manager

"Not very good"

2
01/05/2016

Not very clean, breakfast is gross, customer service was good sometimes and bad others. They wouldn't call a taxi for us because we wouldn't pay to take their shuttle to the cruise ship. Workout room is too small. Wouldn't stay there again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. I truly apologize that you did not have an enjoyable experience during your stay. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"good location, had a nice stay"

4
30/04/2016

We chose this particular Best Western for our one-night stay because of its proximity to the airport. Upon our arrival we learned that we were a bit early for check in and there were issues with our reservation which we had booked online and for which we wanted to use our BW reward points. After another staff member was unable to resolve the issue, Daniel took over. He managed to work everything out, and though it took 45 minutes from start to finish, we were happy as he got us into our room immediately afterward. Daniel was awesome! And he was very helpful with directions. Our room ended up being a suite with a jacuzzi tub and was on the highway side of the hotel, but it was well-insulated from vehicle noise. The only issue we had with it was that the dark over-drapes to shade the room from bright parking lot lights at night were unable to close. I gather this was done on purpose so that they would not cover the air conditioning/heating unit under the window. Breakfast the next morning was as good as it always is. The staff kept bringing out fresh food when the various warmers were getting depleted. Very happy with it overall.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your review with fellow travelers. We are glad you enjoyed your room, our new enhanced breakfast selection and the friendliness of our staff. I am sorry to hear that you couldn't find the the black out curtains, there are behind the sheer curtains. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Best Value @ Best Western"

5
26/04/2016

Great location, Great price, great service - thank you very much! very specious rooms, nice size of bathrooms. super comfort bed. great solution before and after your cruise or airport over night stay.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. It is wonderful to hear that you enjoyed your experience with us. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Elegant but tired"

2
22/04/2016

At one time this hotel would have been elegant and deserve a stay, but now it is tired and seems to lack in staff enthusiasm. We are a party of eight occupying four rooms for three nights prior to a cruise. One room still had green toothpaste and hair on the sink on check in, (9 oclock at night), another the TV and phone did not work, Other rooms had only one real coffee and one decaf for two people, resulting in a trip to the desk to get an additional package of the type used, Two conditioners and no shampoo, when when staff was asked for a shampoo, the answer was no! Two of the rooms were not made up the after the first night. Towels that were used and hung for re use, as in most hotels, were picked up and later replaced. Today (day two) we arrived back well after lunch and as our room was still not made up, we asked to have our room made up and were told we had to wait as there were no dry towels, and to top it off our room key did not work. There are two saving graces, the location is good for both the airport and the cruise ship terminal, and the shuttle driver who went out of his way to accommodate us on on our arrival. .

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS Fort Lauderdale Airport South much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"Great for pre-cruise stay"

5
21/04/2016

Having read many awful reviews I was a little scared. But truly nothing about this hotel is really worthy of complaining. For the price we paid I thought it was great. We were 5 minutes from the cruise port, they offered transportation (we did not use it), a nice breakfast was included, the kids enjoyed the pool, and the room was clean. We were too tired to go to Las Olas Blvd which was nearby. We did grab food less than 2 minutes away at Red Lobster. There were plenty of restaurants nearby plus we realized we forgot a few toiletries so Kmart and other similar stores were nearby. Many reviews referenced the less than friendly front desk staff. While they were not friendly they were fine and performed their duties. However, Daniel was fabulous. He greeted us 2x with a smile and a hello. What a pleasure he was compared to the rest. In the evening there is a small bar area for beer and wine which I also thought was a surprising but nice touch. Would I stay there for a week on vacation? No but for a night or 2 it is more than adequate.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you so much for your kind words and taking the time to review your stay. I am pleased to hear that you enjoyed your stay and had positive interactions with our staff. We are glad to hear how much your kids enjoyed the pool, our hot and cold deluxe breakfast, cleanliness of our rooms and our proximity to local restaurants and stores. We look forward to serving you again. Naisha Becerra Assistant General Manager

"So so but poor location"

3
20/04/2016

A generic Best Western and perfectly adequate. Two considerations. First, there is no restaurant in the hotel and there are only two nearby. One is a decent Cuban place across eight lanes of unregulated traffic and the other is a diner in a strip mall about half a mile away. Getting there is hardly fun and may be dangerous given the traffic. Second, the hotel is a $30 cab ride to downtown so a visit there will cost you $60. Its a nice downtown so you might want to consider paying a little more and staying there.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking time to write a review of our property. We are glad you were able to enjoy the local eateries and downtown. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Stay at the Hotel"

4
18/04/2016

the hotel met our expectations. The Hotel is close to all important highway so we could come and go very easy. In the near area there are a lot of fast food places. We are sure to come back to this hotel on our next trip to USA.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your lovely review. We take pride in our level of service and keeping our property clean, it is always nice to hear when our guests notice. We are glad you were able to enjoy the nearby restaurants and closeness to I-95. We hope to have another opportunity to serve you soon. Exceeding our guests expectations is our first priority. We look forward to serving you again. Naisha Becerra Assistant General Manager

"Takes a min..."

4
18/04/2016

When we first arrived in our room, a bit disappointed as carpet worn and room seemed bare. However, as we gave it another look.. Everything is very clean. Also, amid the old is very new. Sink is modern ..TV..furniture in good shape. Also, friendly hotel staff. The breakfast was better than previous reviews suggested. Eggs, potatoes, bacon, cereal, waffles, yogurt, cereal and fruit. Eggs were scrambled in itty bitty pieces. While good, I couldn't get use to the texture. Everything else was good. Coffee wonderful. The only real negative is not enough towels but if you call they will get you more. Unsure why there is only 2 to start with. Positive is close by really good restaurants. We took Uber to Grandpa's bakery. 5.00. Their shuttle to port is 12.50 per person..a bit high when you can Uber it cheaper. However, all in all..we have been happy here and would stay again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. It is wonderful to hear how much you enjoyed your stay with us It is great to hear that you found our team to be friendly as well as enjoyed the quality of your room service and our enhanced hot and cold deluxe breakfast. We hope to see you again. Naisha Becerra Assistant General Manager

"Great value and good service"

4
17/04/2016

Was a little worried about this hotel after reading some of the reviews.My family was going on a Cruise and this hotel was close to airport and cruise port.We all agreed we would definitely stay there again! The service was great especially Daniel on the front desk,he was very helpful in getting directions ,making sure our breakfast was ok etc... The room was very spacious and clean.Close to shopping and some restaurants .After our cruise we went back and stayed 3 more days at this hotel great value for your money!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are so glad you enjoyed your stay pre and post cruise with us. We strive to provide a home away from home experience for all of our guests and it is always wonderful to hear when our guests appreciate it. I will definitely pass on the kudos to Daniel. We look forward to seeing you again when you are in the Fort Lauderdale area. Naisha Becerra Assistant General Manager

"Loud and Gross"

2
15/04/2016

When checking in there was a Women's group there. They were all screaming in the lobby. You could not hear the conversation with the staff while checking in. When I did get to my room. The Toilet seat was covered in urine under the seat Gross.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. I truly apologize that you did not have an enjoyable experience during your stay. Our hotel sometimes have large sports team and we acknowledge that at times our lobby, can get extremely busy. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team so we can retrain on better ways to handle large sporting events and take into consideration all guests in house. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"Unorganized & unsympathetic"

2
14/04/2016

We picked this hotel based on a finding a good deal and the free shuttle was a plus. Upon landing at FLL, I called at 10:05 to let the hotel know we were getting our luggage and to ask when the shuttle would come. The associate said to stand outside and it will be by soon. My dad was waiting for the shuttle and never saw it go by. I called again at 10:30 and was told that the shuttle comes every hour and the next shuttle would be by at 11:15pm. If it comes every hour, we never saw it come by at 10:15. If this is true, wish they'd make that known that it comes once an hour instead of telling several people (who we were waiting with) that it was "on it's way". Then it was time to check-in, At this point it was 11:30pm. I had two young children with me and asked if they had any milk available because my girls like a little bit of milk before bed. He said no, nothing is open at this hour. But that there is a gas station 5 minutes away. I told him that I know they serve breakfast and I'm sure they have milk available for that and asked if it was possible just to get a tiny bit milk in their two small cups and he said no. I was willing to pay and wish they had worked with me. The next morning the girls enjoyed an early morning swim and the hot breakfast was a nice perk. We had a party of 9 and were not willing to pay $12 a person for the shuttle, so we caught two cabs and paid less than $20 per cab. The room itself was ok, the carpet has some sticky stuff which was kind of gross and our shower didn't have a liner or curtain which was odd. Would I stay there again? Not sure.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for providing some candid feedback on our hotel and I'm very sorry about your arrival experience. We always want to make sure our guests feel like they received great value for the expense paid. Nevertheless, apparently we missed some details during your stay and I thank you for taking the time to let us know. I hope you'll please give us another chance by contacting me directly at the hotel so that I can learn more about the incident and offer any assistance I can. Naisha Becerra Assistant General Manager

"Pre-Cruise Stay! Horrible hotel and service!"

2
12/04/2016

Stayed pre-cruise because of the location and the shuttle service! God what a horrible place and experience this was! The Pros: its somewhere too sleep. The Cons: - airport shuttle ( had to wait hour and a half after calling repeatedly to the front desk) - arrived at the front desk (was received by a clerk that thinks its a know it all and lies and makes false promises, forgot his name but he was wearing a suit) - the room (worn carpets, worn curtains, bad tv service showing weak or no signal over and over, no room service) - laundry facilities (out of soap and dryer took 3 rounds in order to properly dry clothes) -breakfast (overcrowded, but it was good cant complaint) I've stayed in cheap hotels before and I dont mind because i know what to expect because they are cheap. But this places was something different. Way to expensive for what it offers. I suggest you stay somewhere else. for the same amount of money there are better places!

"Worst hotel I have ever stayed at"

1
11/04/2016

This hotel is one of the worst places I have ever stayed at. The room was smokey and stale, even through we specified non-smoking. Clearly, many many people had smoked in the room and it has never been properly cleaned. In addition, the hallway wreaked of pot smoke. In addition, it is far from the Ft. Lauderdale airport entrance and took a $30 cab ride to get there, then another long cab ride to get to the cruise ship. The breakfast was ended early so no food. The bar wanted $9 for a Bud Lite. The pictures on the website must have been taken 15 long hard years ago. Stay far away.

"Disappointed"

2
09/04/2016

Stayed here pre cruise and were very disappointed. The rooms were spacious but a bit shabby and not particularly clean. The curtains didn't close and the netting over window had holes in it. Breakfast was terrible dirty tables, dirty dishes not cleared and not very appitzing food. Staff on reception were nice and friendly but wouldn't stay here again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS Fort Lauderdale Airport South much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"Room was comfortable, breakfast was wonderful, but the front desk needs sensitivity training. Shuttle service horrible."

3
07/04/2016

We arrived at Fort Lauderdale airport on Friday March 25th. We were told to go outside the terminal, turn right and wait at the hotel shuttle area pick up. Every hotel bus stopped at the pick up area many times. There was NO SHUTTLE from your hotel. We called several times and were told 10-15 minutes, he is on his way. We explained EXACTLY where we were so there would be no confusion. After 1 1/2 - 2 hours - in the rain - and many irate phone calls, a bus finally arrived. One family was there more than 2 hrs and had made many calls, getting hung up on once. There were 10 people waiting for this bus. When we finally arrived at the hotel, the desk personnel were indifferent, as if this was a normal occurrence. They did not apologize or even acknowledge our complaints. We asked to see the manager and were told that you would be in the following day at 10am. The next morning we asked to speak with you and were told you would not be in. We paid $12 each for transportation to the cruise terminal. I suggested to the desk person when we checked out that we be compted for that fee as compensation for the previous day's bus nightmare. He never acknowledged my request, even with a statement that he didn't have authorization for that. The room was clean and comfortable. The breakfast was wonderful. However, the front desk staff are not personable, and are certainly not good representatives of Best Western. Please, do something about the communication between the hotel and the bus driver so that this situation is not repeated.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Best Western and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about making things right and we try hard to make sure all of our guests have a great stay. Thank you for your feedback. Naisha Becerra Assistant General Manager

"A good value for a mid range Motel"

3
06/04/2016

Stopped there after a cruise. We rented a car and it was freeway close and very near the airport. Room was large, and relatively quiet (on side away from freeway). Included breakfast was very good with varied choices. Eggs. sausages, ham, waffles, breads to toast, yoghurt, cereal, etc. Friendly staff. Prompt shuttle service on return to airport.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. It is great to hear that you found our team to be friendly and helpful as well as that you enjoyed our hot and cold deluxe breakfast options and our spacious rooms. We hope to see you again in the future. Naisha Becerra Assistant General Manager

"Looks nice, not perfect"

3
04/04/2016

It was about a 20 to 30 minute wait for the shuttle at the airport. With our experience, that's about average for any shuttle. Check-in took a long time. I was second in line, but when the employee (I think he was a manager, he wore a suit) finished with the party in front of me, he had to leave. He said someone else would help me soon. It was a five or 10 minute wait, I guess not long, but after a long day of traveling, I just wanted our keys. Finally got checked in, went up the elevator (it's slow), got to our room and neither of the key cards worked. My husband was more tired than I, so I went back to the desk to get other keys. Turns out the keys I was first given weren't coded. The desk clerk went through more than a couple cards in a stack before he picked up cards that could be coded. Got into the room and liked it. The hotel is not very old and the room (a mini-suite with a king bed) was spacious and comfortable. There were fingerprints on the table in our room, though, which was a turn-off. I checked out the bathroom next. There was only one bath towel and it was a little threadbare. I went back to the front desk to get two more towels. They were really thick and long and soft - perfect! I think they should have been in the room before we checked in, though. It was posted that breakfast began at 6 a.m. The next morning we were there at about 6:10 or maybe 6:20 and the crew was just getting things out. So we waited, along with 10 or so others. Before 7:00 the breakfast room was ready. It was OK, though, because they had a waffle maker! I put some waffle mix in, and it just sat there, not cooking, even though it was plugged in and turned on. I told the woman working there, and she was not happy, she seemed to think it was my fault. She took away that machine and eventually brought in another one. But by that time I had discovered there was another waffle maker across the room. I used that one and the waffles were great. The location is a bit out-of-the-way. It's walking distance to fast food (Taco Bell, Burger King) and to KMart (where I bought some wine for our cruise), but its kind of a long walk. You walk along a six lane busy road. Make sure you cross in the right place - which is about five or six blocks away, going toward the fast food and KMart area. We made the mistake of not crossing there when we walked back to Best Western and had to either jay walk over the six lanes, or walk back six blocks, then walk up six blocks. We jaywalked. There is a restaurant across the street from Best Western.- Las Vegas Cuban Cuisine - that the shuttle driver recommended. To get there, you have to jay walk, or walk the six blocks up then six blocks back before and after dinner. There might be a more convenient way to get there, but if there is, we didn't see it. We needed a ride to Port Everglades to get to our cruise. The hotel contracts out a shuttle service. It costs $12 per person ($24 for the two of us) plus tip, and for the ship we were on, the shuttle left at NOON!! That's after the hotel check out time. We wanted to get to our cruise sooner than that, so we called a cab. It cost us $20 plus tip and we could leave when we wanted. We didn't use the pool, but we looked at it. Its in an enclosed privacy fence in the parking lot. There is no shade and its pretty small.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review for your recent stay at our property. Your feedback is very valuable as it helps us fine tune our operation. If there is anything else that we could have done to make your stay better please do not hesitate to let us know. We look forward to seeing you again on your travels to the Fort Lauderdale area. Naisha Becerra Assistant General Manager

"Not what I considered a "plus" hotel"

3
03/04/2016

I was disappointed in this property. The rooms were barely ordinary. The desk people were more interested in talking on the phone and weren't very helpful. I know this was "spring break" but the elevators were down more than up, the rooms were plain and needed repair. I have stayed in a lot better "plus" Best Westerns than this one and I would not go back.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. I would like to personally apologize that our property was not up to the standards that you are use to at Best Western. If there is anything else you wish to discuss, please feel free to reach out to me personally at 954-926-7300. Again thank you for your time and review. We hope to have the opportunity to serve you again. Naisha Becerra Assistant General Manager

"Perfect Pre Cruise Stay"

4
03/04/2016

After booking this hotel we read many less than complimentary reviews prior to us arriving. With this in mind we were very apprehensive about our choice of hotel. It was booked due to its proximity to the cruise terminal. However, on arriving we were pleasantly surprised. We had travelled from the UK so had a long journey plus a drive up from Miami airport. We parked our hire car in the ample car park and was checked in very quickly by a very helpful receptionist. We had been allocated a quiet room on the 1st floor. It was more than adequate for our 2 night stay prior to our cruise. Large comfortable bed, television for hubby, tea and coffee facilities plus a fridge and microwave. There was also a separate sink next to the tea/coffee facilities. Plenty of clean towels and hot water. Yes, the breakfast was basic as has been mentioned by previous reviews but it was constantly being replenished. Plenty of coffee, juice, yoghurts, waffle machine and scrambled eggs with bacon. We used a 50s diner across the street and under the bridge. The Moonlite diner. There is also a Mall with a few shops for any last minute items. Checkout was speedy and the reception had plenty of staplers on hand for cruise passengers to use for their luggage labels. Did not use the shuttle service as we had a hire car but we would definitely use this hotel again if in the area.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review of our property. It is great to hear how much you enjoy our location and our team. Thank you for your recommendation. We look forward to your return. Naisha Becerra Assistant General Manager

"pre cruise stay"

4
30/03/2016

Hotel is perfect for a pre cruise stay, pick up at airport was good (we arrived very late due to late arrival of plane) and free. Room was clean, good size and not noisy (we had a room to the highway,and no problem) Breakfast was not special, but what do you want for a free breakfast. For this it was ok. You could book a transfer to the ship in the hotel for $ 12 one way with Star Limousine . Very good service from them. We would stay there again for 1 night

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. It is wonderful to hear how much you enjoyed your stay with us. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"Average Florida cruise/airport hotel"

3
28/03/2016

I was hesitate to book this hotel through Getaroom.com as I had never used them before. The room was prepaid and everything turned out fine. The hotel is newer but it services a lot of people and the hotel is starting to show wear and tear. Our room was decent but the air conditioner put out a nasty smell the entire time it was turned on. There is literally nowhere to eat around the hotel except for a Cuban restaurant and a subway. The next morning, we had the hotel's breakfast which is typical for this chain. They did not have near enough seating. The place was packed and most people were taking their food back to their rooms. Other than that, everything was typical for this level of hotel.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. We truly apologize that you did not have an enjoyable experience during your stay. We do have a separate sitting area for our breakfast overflow. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team. Naisha Becerra Assistant General Manager

"Smh"

3
28/03/2016

After waiting an hour for the transportation from the airport to the hotel we had to catch a cab because when the shuttle finally arrived the driver told me that it was full and that we would have to wait for the next shuttle. We called the hotel after landing and was told that they run every hour. Not good. The stay at the hotel was good, the room was clean and the breakfast was okay. If I needed to stay in Dania I would catch a cab, by the way the cab fare came to $30.00. The shuttle was suppose to be free.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. It is wonderful to hear how much you enjoyed our hotel, clean rooms and our hot and cold deluxe breakfast. We do apologize for the delay at the Fort Lauderdale Airport due to our high demand of guest arrivals. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"needs updating, but would work"

3
27/03/2016

if you need an overnight stay before a cruise, this may work at a price point. But property needs renovation- leaky faucets; bathroom tiles for another century. there are other options available. Breakfast was reasonable; but place was crowded.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our hotel. Just a note, that we are working on some renovations in our rooms. And that our rate structure is determined based on supply and demand as well as events taking place in our local area. Our rates are based competitively against other hotels in our immediate vicinity and unfortunately our rates do fluctuate. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Always my choice in Ft Lauderdale "

5
26/03/2016

The staff always greets me with a smile. The hotel is in a great location and as a business traveler I really like the style of the rooms which have a microwave and refrigerator along with a sitting area. The GM takes the time to say hello to the guests at breakfast

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are glad we are your home away from home when you stay with us for business. It is great to hear that you enjoy our level of service. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Busy hotel for cruise guests"

2
25/03/2016

Four of our family were embarking on a Caribbean cruise departing from the cruise terminal on a Sunday afternoon. So, we made reservations to spend Saturday evening at this hotel and we all shared one room. The price for rooms for this weekend in March were unusually high everywhere and we assumed it was somehow associated with spring break. The hotel has a very nice and classy appearance from the street. The access into the hotel parking lot was not very obvious, and, if you miss the entrance the first time going by, it takes multiple U-turn maneuvers to get back to it again. Also, once into the parking lot, the hotel blocked off part of the lot to allow the erection of a billboard high above. Due to blocking off part of the parking lot, traffic is only allowed to flow in one direction and must pass directly in front of the hotel lobby. I mention this because that same parking lot area, directly in front of the lobby, is also the staging area for hotel guests to board shuttle busses and vans in the morning for transport to the cruise terminal and the airport. It becomes a huge mess in the morning when private vehicles, taxis, limos, busses, and vans are all trying to enter or exit the hotel to board and offload guests. The hotel lobby is nice in appearance. Our room was clean and nicely furnished. There are no restaurants within a reasonable walking distance of the hotel and the neighborhood does not have the appearance of one in which you would feel safe walking around after dark. We ended up ordering delivery from a local Italian restaurant/pizzeria. The hotel staff was not very helpful, and sometimes could be considered rude. We were on the 8th floor. When we called down to the front desk and asked if we could get an additional bath towel, as there were only 3 in the room, the desk clerk said we would need to come down to the lobby desk for any additional or missing items for the room. In the morning, my wife and I went down to the lobby at the start of the time we were told breakfast was being served. Coffee was available in multiple spots and was hot and fresh. It was the only thing available for breakfast that was hot and fresh. The breads (bagels, cinnamon bread, pastries, slices, etc) were either still frozen or were too stale to eat. There were ham slices, rolled up with cheese in the center, sitting in a serving tray that appeared it should have been heated. But, the ham and cheese were cold as were the eggs sitting in the next tray. There was no microwave to heat anything up. After all four of us were ready to exit the room and head down to the lobby with our luggage to catch the shuttle bus, we waited for the elevator. It was 9 o'clock in the morning and the area in front of the elevators was crammed with hotel maids and their carts. Instead of having a service elevator, they were using the guest elevators. I don't have a problem with maids doing their job, but these hotel staff were downright rude. They jumped in front of every elevator and filled it with workers and their carts. We were there for 20 minutes trying to catch an elevator without success. Every time an elevator was not filled with workers, it was filled with guests from higher floors who had encountered the same problem, leaving no room for additional riders. We finally were forced to catch an elevator going up and ride it back down just to ensure we could get to the lobby for our appointed 9:45 shuttle departure. On our down elevator ride, we encountered a family on one floor who told us they had been trying for 40 minutes to catch an open elevator because the maids kept cramming them full. The lobby desk clerk/manager appeared uncaring when I mentioned the elevator problem to him. If you stay here, try to get a room on a low floor so you can carry your luggage down the stairs in the morning. The beds were comfortable and the room was clean for a single night's stay. My family are not big breakfast people, so having fresh coffee available was okay. But, if you have the option, I would recommend staying in a different location.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. I want to personally apologize that our breakfast buffet was not up the standards you are accustomed to. I have already spoken to our team about their level of friendliness also. We hope to have another opportunity to serve you in the future. Naisha Becerra Assistant General Manager

"2 Day Stay before Cruise."

3
25/03/2016

Not a bad Hotel, but the rooms could use some upgrades. It is quiet Hotel. The place where they serve Breakfast could have been a bit bigger, it was very crowded and no place to sit to eat Breakfast. Go Early for Breakfast because they put everything away by 10:30 AM They should also upgrade their Air Conditioning in the rooms. Some of the Staff behind the desk should be more freindly to the Customers.

"a Good Hotel"

3
22/03/2016

The hotel has average service although the pricing was a bit high for the value. Although I liked the location and the hotel's outside appearance, the room was average in comfort, cleanliness and appearance. The bathroom air extractor was a bit too loud.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for reviewing our property. I would like to personally apologize that the air extractor in the bathroom was a bit too loud during your stay. Please know that your business is very important to us and that we are upgrading some details in our rooms in the near future. We welcome the chance to be able to Wow you on your next visit. Naisha Becerra Assistant General Manager

"double charged rude front desk clerk"

2
21/03/2016

my family and I recently returned home from a cruise in ft Lauderdale,,we spent 2 nights at this hotel.the hotel offers a shuttle service to the port through a tour company they use and recommended to us,,we paid cash to this company in the lobby of the hotel,Upon checking out prior to departing I noticed my room had been charged 72$ I brought this up to the front desk clerk and showed him my receipt from the tour company,he told me that the charges would be removed from my card,When I received my credit card statement the 72$ was still on my card,i phoned the hotel on fri the 18th of march and was told a manager would call me about this matter,i have waited 3 days with no response from a manager,i also sent an email with no reply..So I phoned the hotel again and was dealt with by a very rude desk clerk named alfonso,who in no short order said too bad and preceded to hang up on me.i strongly caution anyone staying here,byer beware,Glenn Elliot

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
I am truly sorry to hear of the challenges you incurred with billing with our property. I know that our team has been in contact with you to correct the problem. If there is anything else we can do for you, please feel free to contact me directly at 954-926-7300. Again I truly apologize for the billing error. Naisha Becerra Assistant General Manager

"customer service"

2
21/03/2016

Staff was not at all welcoming and breakfast was horrible, bread was hard and had to ask for milk if u choose to just have cereal. nothing was hot and it looked picked over, this was early even, and not busy.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. I truly apologize that you did not have an enjoyable experience during your stay. We acknowledge that at times our property gets extremely busy. We worked diligently to ensure that our team works to accommodate all guests. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team so we can retrain on better ways to handle all guests in house. We look forward to having you stay with us again soon. Naisha Becerra Assistant General Manager

"Find somewhere else to go"

1
21/03/2016

As I sit here at the hotel, I am writing this when I should be packing to get out of here as fast as possible. When we walked in last night my husband stepped on a cracker that was left on the floor-there goes your ranking for cleanliness. The carpet has definitely seen its better day. The shower will not give you hot water if someone else is using the sink in the bathroom. The television stations did not come in clearly, and the best advice the person at the front desk can give was to unplug and replug the tv in. When we checked in they told us breakfast was in the morning from 6-10am, we worked out in the sub-par 'fitness center' and went down at 9:30am only to find it already packed up-because weekdays it only runs until 9am, too bad they failed to mention that last night. Can't wait to leave and never return. I suggest looking into one of the many other hotels in the area if you need something around here. I should have known this would not be good after seeing the stray cats wandering around outside.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Please accept our sincerest apologies and we appreciate your feedback about the your recent stay with us. We have a lengthy quality assurance process that our dedicated team goes through prior to each guests' arrival and we will be reevaluating our steps to ensure that we're not missing anything. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"Worst Hotel stay ever"

1
20/03/2016

Well where to start? After flying in to Ft. Lauderdale and arriving late, approx 10pm by the time we arrived at the hotel, we checked in, we were given room keys to a room with 2 double beds which we reserved 3 months prior to our arrival, we decided to go out for a quick bite and to pick up some last minute essentials before our cruise the next morning, so we never checked our room upon check in. After finishing our errands and eating something we arrived back at our hotel and proceeded to unload the rental car and entered our room, so we thought! Our room key opened the door to the correct room that we were assigned, only problem was that there was someone else in that room, fortunately they were not in the room at the time but all of their stuff was all over the room, we could have helped our selves to new iPads, computers and whatever else was in there.....but did't. I was just glad we didn't walk in on these people in their room and startle them or our selves, who knows, people carry guns these days! Anyways we head back downstairs to reception and tell them the situation, first they don't believe me, then they go look for themselves and after 20 mins or so they come out say you are correct.......no kidding? Then the fun starts...... they proceed to inform us that there are no rooms available for us? After much back and forth they finally offer a room with a king bed and a pullout sofa for 4 adults? Very uncomfortable pullout I must say. Problem was that they gave us the key to room and because we were not there for a period of 2 hours they checked in someone else to our room, this is completely unacceptable.We had made the reservation through Airmiles therefore they were not really willing to help us out? I was livid with the front desk as we were there with a reservation confirmation from 3 months prior and they wouldn't resolve the situation. Eventually because we were hitting a brick wall I relented and accepted the new room which out of nowhere became available (lots of noise made at the busy front desk though), only problem now was that room reeked of cigarette smoke, completely disgusting odour. Now we were told that our reservation went in as a smoking room, it didn't and I have the confirmation to prove it. Anyway we were tired, it was 2 am now and we had to get up early the next morning for our cruise. We went to bed, did not sleep a wink, I would of slept better in the car now that I think of it? Next morning the free breakfast was inedible, one bite of the so called eggs and we were all gagging! Many other guests were saying the same. The Manager in the morning was of no help and "could not offer any compensation for our unfortunate situation" unfortunate?? We left as soon as we could, very tired, hungry and extremely happy to be in one piece! Never received any compensation from the hotel other than 5000 points that will never be used. Completely unacceptable situation that apparently happened to other guests that same evening, very unprofessional staff and completely unacceptable resolve and response from both the night staff, the morning staff and management!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. I am so sorry to hear that you did not enjoy your most recent stay with us. Please feel free to contact me so we can discuss this in more detail. Naisha Becerra Assistant General Manager

"Way too expensive for what it's worth"

2
18/03/2016

Wi-Fi was down, no ice machine on our floor (it had been removed) breakfast was a mess, far too many people and too little food. Front desk staff not very helpful at all. The smell in the room was unbearable.

"Stopover before travelling"

4
17/03/2016

Convenient for the airport and a couple of restaurants. Good room size. Check in was very pleasant but check out could have been a bit more friendly. As we were leaving before breakfast started were offered a Grab and Go back and told it would be ready when we checked out. Well it wasn't and eventually got it b ut was made to feel as being a nuisance.

"Just o.k."

3
17/03/2016

Booked this hotel pre cruise. Had a late flight in. Shuttle was to run from the airport every hour on the hour until 11 p.m. . We felt lucky since we got to the shuttle pick up area at 9:45 p.m. Well, the shuttle didn't get there until about 10:20 p.m. and was already packed. The 2 of us made it on, but others were left to find a cab. Meanwhile, we had seen vans from other hotels come and go several times. One of the reasons that we booked this hotel was because of the free airport shuttle and breakfast. Also, they had a lounge, but it was too late for a much needed night cap by the time we got to the hotel. The room itself was o.k. Sheets looked very thin and worn. Seemed clean enough, but for over $250 for the night, I expected more. The breakfast was very busy and crowded. Had to wait for a table. The food, though was good. Waffles, scrambled eggs, bacon, cereal, yogurt, good coffee. The hotel offered a shuttle to the pier for $12pp. We got an Uber car, instead for about $15, total, including tip, and the Uber driver took us to a drugstore for last minute items! Overall, it was just o.k. Seemed overpriced for what you got.

"Night stop before flying out the next morning"

4
17/03/2016

The room was a small suite which was good even though didn't need as much room as on ly there for one night. The bed was comfortable. I don't know all a/cs in BW hotels have to make so much noise! Weren't able to sample breakfast as leaving too early but was offered a Grab & Go bag which even though ordered wasn't waiting as it should have been but eventually got it. Conveniently located for airport and not too far from some restaurants either.

"Great cruise port rooms!"

5
16/03/2016

We stayed two nights before our cruise. Very reasonable, great location, walkable to fast food and many stores in case you forgot to pack something. Theater nearby, good selection of breakfast food. It was too cool for us to sit out, but there is a small pool and exercise room. Large rooms and additional cost for transportation to the cruise. We also used the service from the ship to the airport. Definitely would stay there again!

"Not bad for a one night stay"

3
16/03/2016

Dear hubby and I stayed here for one night since it was just one night lol. The desk personnel did their job but there was nothing exceptional about the service provided. I guess that is what distinguishes a three (3) star hotel from a five (5) star. Room was a bit musty smelling and a little old. However you get what you pay for! Will I stay there again...probably....but only if it's to rest my eyes and head for a couple hours.

"A great place to layover for your cruise!"

5
16/03/2016

A nice, modern hotel with all of the necessary amenities for the business traveler or the traveling family. Clean, simple, modern feel with generous sized rooms, comfortable beds, a nice pool area and very convenient location for Ft. Lauderdale airport and cruise port travel. The staff is very helpful, every one of them! I'm sorry I didn't take down names. They recommended a wonderful and very budget-friendly Cuban restaurant withing walking distance for dinner. The staff also made sure that each guest checking in was advised of the pool area available, the happy hour in the lounge and the breakfast hours. This hotel is also within walking distance of a shopping mall if you need items you may have forgotten at home. I am a travel agent and recommend this hotel especially for a pre-cruise night stay. Complimentary airport transfers make it easy and you can purchase cruise port transfer for next day - inexpensive and easy transportation to your ship!

"Convenience is the key"

4
15/03/2016

We booked this hotel on line ourselves with their 1-800 phone number. (Cheaper than our travel agent could get) When I explained that we were novices at this, and asked all kinds of questions, the operator with whom I spoke couldn't have been more gracious, and answered all my questions. As advertised, when we landed in Ft. Lauderdale airport, we used the airport phone to call the hotel, (direct line) and we were told to just go outside and to the right where there would be a bus with the name of the hotel on it to pick us up. We did, and in a few minutes, the bus came along. The bus also picked up passengers for other hotels so we did not go directly to the hotel, but eventually, we got there. We were not complaining, it was lovely and warm. The check-in procedure was easy except we were issued key cards for an occupied room!. It was $12/pp for bus transport to the Cruise Ship Port and we were able to book a pick up from the Cruise Ship Terminal for transport back to the airport when we returned from our cruise. That went smoothly as well. Very convenient for pre or after cruising.

"Disappointed"

2
14/03/2016

Very disappointing especially considering that Seminole Hard Rock Hotel is 5 mins away. They say this is an airport hotel, the free shuttle and breakfast did not start early enough for my flight. I had hoped for a restful night sleep but it was pretty awful, bad bed, dirty dusty corners on stained carpet, the sofa bed was a complete joke and there were just enough towels if we all reused. For the price I expected some amenities.

"Airport proximity"

5
13/03/2016

Found the hotel to be very convenient overnighting in between our cruise and flight home. Very pleasant staff, clean room ..... we were upgraded to a mini suite....which we appreciated after spending 10 days on a luxurious cruise vacation. We were disappointed that there wasn't a good selection of restaurants other than fast food within walking distance, but a $6 Uber ride was all it took to get to a wonderful restaurant for dinner. We would stay again if flying in our out of Fort Lauderdale in the future. Thank you Best Western PLUS.

"Gross"

1
11/03/2016

Stayed here i night before a cruise. After waiting a long time for somebody to get to reception was finally sent to room 225. Could not stand the smell but thought only a few hours so got ready for bed. The bed reeked so called down & were shown room 227. only queen bed after paying for king but settled on the room as 2am. woke early to find that the coffee pot did not work, the hairdryer did not work, the sink would not drain & the toilet took 35 minutes to refill. Called down & was told maintenance does not work weekends. Asked for manager & was told they do not work weekends either. As had prepaid would not make an adjustment. Contacted hotel on arriving home but could still not get the manager, left messages, nothing. stay away

"Not up to par"

2
09/03/2016

It was late when we arrived and it is very hard to find the turn into the property. It is not well marked. The first room we were given 606 had a horrible moldy smell that immediately made my eyes water. It also felt unclean. The desk clerk said at first that he did not have another room but I insisted. He did give us another room and it still had a musty smell but it was tolerable. Where else are you going to go at midnight when all the hotels in the area are booked? The breakfast ended to early at 9 am. A family with 3 children came at 9:05 and there was not a crumb available and the staff did not seem to care. Location is close to the airport and not to far from the beach.

"Large room, comfortable bed, clean, great fresh oranges at breakfast!"

3
09/03/2016

With this title, why did I rate this average? (1) the free airport shuttle: there is one, but it runs just once an hour and won't wait for you if your bag hasn't come on the conveyor belt yet (2) the room: huge, with a small kitchen and regular clothes closet (obviously intended for long stays), but a molding strip us coming off and there are multiple holes in the rubberized blackout curtain. No safe in the room., no plastic laundry bag. (3) the bathroom: I like the features for older folks (lots of bars in the bath/shower, a plastic chair to sit on) and the overall size, but the counter around the sink is small and the toiletries are niggardly (small bottle of shampoo, similar small bottle of conditioner, two small square bars of soap, one shower cap. There is a built-in hair dryer at the sink. (4) the breakfast buffet (6-9 am): there is variety (several kinds of juice, coffee and decaf, envelopes of instant oatmeal and hot chocolate) plus there are small yogurt cartons, cream cheese, etc. in a cooler next to the two waffle stations. There seem to be a good selection of waffle toppings. Four kinds of cold cereal, all of the sugary Cocoa Puffs variety. Hot food: hash browns, molded egg discs, and ham/cheese roll ups in covered metal hot-dish servers. The ham/ cheese roll ups were cold but tasted good. TV set to Fox News. Fresh fruit - apples and oranges! Oh, the oranges - it's do great to be in Florida as opposed to the Northeast, where you never get fruit like this. (5) amenities: there's a gym, but it's microscopically small. There's an outdoor pool surrounded by a wooden fence, large enough to play around in but not get a good swim. (6) location: just off the I-95 ramp, good for those with cars, but not good for those who want to walk anywhere. There are multiple crosswalks (long waits for the walk signals) to get to the other side where the fast food is. There are ships in the other side of wide, heavily-trafficked Stirling, but I could not find any way to cross it on foot. What I like about this place is the fact you can't really hear the traffic on I-95 from inside your room, the a/c is excellent and easily controlled, the bed has many good thick pillows, the furniture is apparently new and substantial, and the housekeepers do a great job. I would stay here again, especially if I had a vehicle.

"Not as advertised "

2
08/03/2016

The website description and reality are not even close. Driving distance from the airport, amenities, and the claim to be one of the best in Ft. Lauderdale are exaggerated to say the least. In addition, the area for the complimentary breakfast is far too small for the number of guests that they house. We would not recommend it.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. I am so sorry to hear that you did not enjoy your most recent stay with us. I apologize that the breakfast room was crowded, we do also have a separate seating that may have been available for seating to you. I again apologize that you were not satisfied with your stay. Please feel free to contact me so we can discuss this in more detail. Naisha Becerra Assistant General Manager

"Lobby dirty, Hallway smells like Weed, Stinky musty unclean room. "

1
05/03/2016

Arrived at the hotel to a friendly front desk wait person, but all downhill from there. Lobby appears dirty and unkept, we get our room and head up to find our hallway absolutely reeks like marijuana, with our room ranking just as bad smelling like a mixture of damp old towels and old socks. I was afraid to take my socks off, and slept on top of the covers fully clothed. It's amazing they can get away with charging so much a night, I have stayed in $100 a night motels that were cleaner. Overall very poor experience, very little value in staying here other than a bed to sleep in (not that I trusted taking my clothes off on the bed)

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. I truly apologize that you did not have an enjoyable experience during your stay. Our hotel was full with a very large amount of guests and we acknowledge that at times our lobby area and hallways were extremely busy. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team so we can retrain on better ways to handle large amount of guests and take into consideration all guests in house. Naisha Becerra Assistant General Manager

"Not a good experience"

2
05/03/2016

When we arrived we waited on the shuttle. When it did come there was not room for all of those waiting. We were told that American was the second stop on the shuttle when it did return. We had already waited 45 minutes and knew that it would take several trips before there was room for four of us. We took a cab to the hotel. Check in was a nightmare. Waited in line for over an hour, rooms were not ready. People who had checked-in earlier and left their luggage to go on a tour were returning and moving ahead in line with a "red" ticket. Didn't matter, their rooms were not ready either.. Needless to say the lobby was full of very unhappy people. Someone was there selling vouchers for the trip to the cruise terminal for the next morning of which we were encouraged to buy, about $15 each. The lady at the front desk said that if we took a cab it could be almost $80 dollars as the cabs are only let in a few at a time. We did do the voucher and turned out fine, but did not see any line of cabs waiting outside to enter the cruise terminal. Not sure this was true. When we did get our room, it was fine with the exception that the carpet was filthy. It looked to be in good shape but had not seen a cleaning since it was put in. We asked about restaurants nearby and were told to walk to the end of the block, go under the freeway and there was a Red Lobster right there, just a short walk. NOT!! it was a good 25 minute walk and never found the Red Lobster. If you do venture to stay here take a cab to somewhere to eat.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. I apologize that your room was not available upon your arrival. Our check in time as after 3pm and our check out time is at 11am. We do check in guests in order of arrival and by room type. It is also truly disappointing to also hear that the front desk gave you wrong directions, we will talk to them about ensuring they are utilizing Google Maps to make sure none of our guests are getting turned around. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"one night stand"

4
05/03/2016

convenient location off highway I95 close to Hard Rock Casino and restaurants . close to cruise port and airport. great staff , even the maids were smiling and friendly. Busy efficient and clean hotel

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. We are glad you chose our location. It is nice to hear how much you enjoyed our proximity to everything and that you were pleased with the hotel and our team. We hope to be able to serve you again. Naisha Becerra Assistant General Manager

"BW33"

1
05/03/2016

Don't stay here unless you are desperate. They lie about the rates, and you are overcharged when you arrive at the hotel . The standards of cleanliness are very low and the hotel is virtually under the I 95 freeway,with the buzz of traffic all night. Very unpleasant experience, I did not feel comfortable.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
We never want our guests to have an unpleasant night's sleep and appreciate your feedback about the cleanliness issues and the noise from I95. We have a lengthy quality assurance process that our dedicated team goes through prior to each guests' arrival and we will be reevaluating our steps to ensure that we're not missing anything. Thank you for your review and we hope we can invite you back for a more comfortable stay. Naisha Becerra Assistant General Manager

"Pretty nice place"

4
03/03/2016

Location right next to I95 was what we wanted. Overall facility and service was really good, so was the value. Shuttle service to the airport was prompt and courteous. Swimming pool area was smaller than expected and lacked a hot tub.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to write a review on TripAdvisor regarding your recent stay at our property. I am delighted to hear that you enjoyed your visit and all that the hotel offered. We look forward to welcoming you back during your next visit to the area. Naisha Becerra Assistant General Manager

"Its not what it looks like in the photo"

2
03/03/2016

The Bad: The rooms seem to all smell from mildew presumably from the old and tired carpets. We were told they are planning to replace them soon. Hundreds of people stay there before their cruises. The breakfast area is more crowded than Union station at rush hour, so go early if you want any of the fresh fruit, but not too early or they won't be ready on time. Its right underneath the I-95 highway which is noisy. Got a $40.00 parking ticket when we went to Dania beach (had never been there before, so wanted to look at it before purchasing a parking pass) only minutes after parking. We are disputing it, but we will see.... The Good: Housekeeping staff tried to find a nicer room for us. The bed and room seemed fairly clean. Big Marshalls/Ross etc nearby

"Stay Away, craziness!"

2
02/03/2016

The only reason why we stayed at this hotel was it was close to the I95 and the beach. Besides that, I hate Best Western after being denied entry in Smithfield, North Carolina and Bonita Springs, Florida because we had children. This hotel is full of crazy cruise people, the breakfast area doesn't accommodate the amount of guests going thru, its noisy and the rooms need an upgrade. The staff were kind but seemed overwhelmed with the amount of people. Getting into the hotel looks like a dump and it is difficult getting in and out of the parking lot. Don't recommend.

"Great location; great staff"

4
01/03/2016

The location of this hotel is close to hopping on the highway to go north or south. It's also close to beaches and restaurants. Our room was clean and comfortable. I recommend earplugs if you are light sleeper since this hotel is next to a major highway. One drawback is that the hotel shuttle service to the airport doesn't start running until 6am and runs every hour on the hour ... those with early flights and no rental car would need to incur the added expense of a taxi/Uber.

"You might be better off camping!"

2
29/02/2016

What can I say? The only reason I did not give it one star is that I do appreciate that there are worse hotels than this out there....But to have granted three stars would have been insulting to legitimately budget-value hotels that do their thing well. I vistied in peak winter season, so the place was pretty crowded. My work colleague suggested the crowds were Cruise ship layovers, which makes sense as this is literally just a place to catch some zzzs between flight and cruise. The finishes and fittings in the common areas and room themselves are beyond tired, the desk unit was falling apart in my room. There is no safe, the TV remote worked only intermttently, the room keys kept malfunctioning, the phone could not dial out to the front desk or connect to an outside line. My room faced the highway, so was noisy. It also smelled of the cheapest cover-up cleaners or some other such product. There is a complimentary "breakfast" included in the price, but skip this entirely if at all possible. The food is inedible, and the coffee tasted like warmed over dishwater. I keep reminding myself that "you get what you pay for". This is a cheap hotel, and we ended up here because it was the only hotel in the area that could accommodate our party of three for three nights. We decided to check out after the second night and moved to another hotel. I suppose if your expectations are realistic, having read this and other reviews, you could survive a night or two here without too much disappointment, but otherwise avoid this hotel at all costs.

"Great one night stay before a cruse"

4
29/02/2016

Very clean hotel, with a great buffet breakfast. Good place to meet fellow coursers. Hotel can arrange your transport to the Everglade port. Well organised, newly renovated facility and a very friendly staff. Quick access to expressway, yet rooms are quiet. Vending machines are at the elevators, well away from all rooms.

"Hotel stay near our business school."

3
28/02/2016

This hotel need a deep cleaned carpet at night we feel that issue. We enjoy very quiet rooms. Breakfast had a good selection average. The staff was good. Hotel from we enjoy very good Cuban restaurant, Las Vegas and Hollywood beach is near.

"Hotel Stay Before Our Cruise"

2
27/02/2016

This hotel needs up grades and to be deep cleaned. Breakfast a good selection average quality. Evening food and bar service is only on the weekends. Bring your own cards and games if you want entertainment. Shuttle worked out very well.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review us during your recent stay. I am sorry to hear that you did not thoroughly enjoy your stay. I assure that we are taking the appropriate steps to alleviate such inconveniences in the future. We are working to improve our offerings and welcome your comments. The next time you are in the area, please consider staying with us at again. Naisha Becerra Assistant General Manager

"A PLACE SO NICE, WE STAYED THERE TWICE!"

5
25/02/2016

We stayed here on our way to cruise and when we got back. We enjoyed the clean, quiet rooms and ample breakfast each time. It is located right next to a freeway but I never heard a thing. Breakfast time can be a little crazy on the weekends with all of the cruisers but they work really hard to keep everything stocked. They had a shuttle that can take you to the boat.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are so glad you enjoyed spending time with us before and after your cruise. We strive to provide a home away from home experience for all of our guests and it is always wonderful to hear when our guests appreciate it. We look forward to serving you again. Naisha Becerra Assistant General Manager

"Hotel Shuttle A Crap Shoot"

3
24/02/2016

I picked this location becuase it had an airport shuttle and a good price. I called the property before booking to reconfirm the shuttle service. They misrepresented the service. It did not operate when I needed it. When that was finally made clear on check in, the front desk clerk suggested an arranged airport shuttle instead of a taxi for a better price and because we could make a specific pick up time. When it came time to make the arrangments another clerk refused to call a shuttle company saying it was too much hassle and a taxi would be easier. As for the hotel, it was good enough for price and location. The room was clean and the bed was comfortable. The flat screen did not turn so it was only viewable from the bed but not a big deal. There is NO WIFI as advertised either.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our property. Our complimentary airport shuttle runs every hour on the hour from 6am until 11pm. We do appreciate your business and hope you return in the future. Please feel free to contact me personally if you need anything else. Naisha Becerra Assistant General Manager

"economy is not the best policy"

2
24/02/2016

We booked this property for a pre and post cruise stay. Although the staff for the most part were very nice, the condition of the hotel was not. The carpets in the room were dirty (both stays), we would not take off our shoes until we got into bed. One of the 2 elevators was down all evening into the next morning(no one had phoned for repairman yet) Upon our arrival at FLL it was after 9 pm and many hotel shuttles are on demand at that time so we phoned the hotel only to be told it only runs on the hour... now we are waiting until 10 pm to be picked up. The bar area was a disgrace non working draught beer dispensers little frozen pizzas and boxed frozen wings were your only food options,and garbage was overflowing in refuse containers . The morning of our cruise we went to the lobby as instructed to await our port shuttle pickup. Upon check out we had an additional charge of 12.00 per person on my invoice for the port shuttle. We booked over 6 mos ahead and I had phoned directly to speak to the front desk at least 3 times to get shuttle info and confirmation that a shuttle to the port was included, never once was I told about a charge. Needless to say I was not excited to return to this facility at the end of our cruise, but tried to be optimistic, once we entered our room all my optimism vanished. yukk again! I will never stay here again! Shame on you Best Western for allowing your name on this property.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. I would like to personally apologize for the challenges you experienced during your stay. I will personally speak our team members and ensure they are retrained on the items you listed. Again thank you for bringing these items to our attention. Naisha Becerra Assistant General Manager

"Overrun by cruise passengers!"

3
23/02/2016

Normally I like Best Western properties but this hotel near the Fort Lauderdale airport just didn't do it for me. Perhaps, because when we visited, the entire hotel was overtaken by raucous cruise line passengers staying there the night before they sailed. On the plus side, the rooms were large and the beds very comfortable. The rooms were also well insulated. Noise was kept to a minimum, considering the circumstances. But considering we were paying $186 per night, I thought the amenities were at a bare minimum. Breakfast is do it yourself and below average for the category..For late arrivals, the hotel does have a snack bar but guests are limited to two choices, both of which had to be microwaved. Pizza and chicken wings. My wife ordered pizza, I had the chicken wings. They both were inedible. The late night server spent the entire evening on her cell talking with friends. There was no service, not even a smile. Under normal circumstances, I'd give this hotel a poor rating, except for the fact that the rooms are spacious and comfortable. Customer service is completely non-existant!

"Retired Travel Agent opinion"

3
22/02/2016

on balance this is a good pre and post cruise stay facility reception staff very busy when groups arrive in droves which is frequent.. additional staff at peak arrival and departure times which should be predictable would help would really be nice if shuttle service extended to include trips to nearby shopping and restaurants.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to write a review on TripAdvisor regarding your recent stay at our property. I am delighted to hear that you enjoyed your visit. We look forward to welcoming you back during your next visit to the area. Thank you for your feedback. Naisha Becerra Assistant General Manager

"Ok location for a cruise"

3
20/02/2016

Stayed one night before a cruise. Location is ok if you don't mind walking a few blocks for food or shopping. Rooms was clean. Check in and pick up at airport was a disaster.waited 45 minutes for shuttle. Waited 20 minutes at check in to be told rooms not ready, went shopping 2 hours to return and wait another 20 minutes to finally get a room,Staff was over whelmed and needed more help. Management has to know that they are sold out and 7 cruises in town. Over priced for the service you get.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Please accept our sincerest apologies for not having your room ready. Our check in time is after 3pm and our property has a high demand of early arrivals. We make every effort to accommodate each guest's room request in order of arrival and are sorry we didn't succeed with yours. Our dedicated team goes through each reservation to ensure we can honor guest requests whenever possible but sometimes cannot due to extenuating circumstances. Please consider staying with us the next time you are in our area. Thanks again. Naisha Becerra Assistant General Manager

"Any place but here!!!!"

1
19/02/2016

If you are traveling to Ft. Lauderdale to connect with a Cruise-Don't stay here. You can be exhausted from an early morning flight or fresh off a cruise ship disembarkation and you will have to sit in a lobby for anywhere from 3 to 4 hours, waiting for the Princess at the desk to award you a smelly, dirty room. Furthermore, the location of this "hotel" is such that there is literally nothing to do except take your life in your hands and walk up to BJ's and/or Walmart. And dining, is across a 6 lane highway to a mediocre Cuban restaurant or Burger King, Subway, Chipolte....

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your comments regarding your recent stay with us. I have our maintenance and housekeeping departments looking into the challenges you incurred during your stay. I apologize that you were not completely satisfied and please know that we are working to correct the challenges you brought up. We look forward to your return in the future. Naisha Becerra Assistant General Manager

"Great overnight stay before cruise"

4
18/02/2016

When I booked this hotel, there were a few sketchy reviews out there but I had a great deal through travelocity and decided to give it a try for my family of 4 before our Disney cruise. First of all, the shuttle to the hotel was absolutely stress free. Our driver was courteous and prompt and pointed out sites and nearby restaurants as the hotel does not have a restaurant. You are only about 8 minutes away from the hotel. Check in was a breeze, the two men running the desk were courteous and full of smiles and greetings. My kids were starving so we ordered from the recommended restaurant that delivers, Big C Downtown Pizzeria. We ordered a chef salad, a pizza and chicken tenders with fries. They delivered promptly and we ate at the bar/lounge area as there were plenty of tables as that is where the free breakfast buffet is. I HIGHLY recommend the chef salad, it's huge and full of meats and cheese, it was so good! Upon entering our room, the window was open and a wonderful breeze was coming through, the room and bathroom was clean. Our room was facing the interstate, I honestly do not understand what the previous complaints were about the noise, it did not bother us at all and I'm a very light sleeper. I can't review the pool as we were unable to use it due to the abnormally cool temps outside. The free breakfast was delicious. There were eggs, sausage, potatoes, fruit, make your own waffles, yogurts, pastries, variety of juice/hot chocolate, coffee/teas. Plentiful and delicious although I thought the waffle batter was a little bland but I'm used to fruity type waffles or pancakes. We were pleased overall. We would definitely stay here again, we had no issues with this hotel, the staff or complaints on the cleanliness of the hotel or problems with the shuttle as stated by one or two previous posters. The only improvement would be that a restaurant is needed but there is a Subway down the street and other restaurants a few blocks away, so it's really more of a convenience. The do have a little store where you can buy frozen dinners, water/assortment of drinks and snack type items. If you are looking for a place to stay near the airport that offers free shuttle and free breakfast then look no further!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. We are glad you chose to stay with us before you're Disney cruise with your family. It is nice to hear how much you enjoyed our proximity to everything and that you were pleased with the hotel and our team. We hope to be able to serve you again. Naisha Becerra Assistant General Manager

"Could do better"

3
17/02/2016

Staff professional. Rooms clean and a good size. Beds comfy. Do not plan on getting your room for the 3 PM check in. We had to wait at least an hour after posted time on two separate occasions. Close to airport and cruise terminal. Walking distance to restaurants and stores.

"Gave away our room even thought it had been paid."

1
15/02/2016

When we arrived we, and several other couples, were told that there were no rooms in the hotel for us. All had paid for their rooms before arriving. We were told we would have to find our own rooms and they would not pay for them. We had to contact the company the next day to get our money back.

"Don't expect to get to your room before 3PM"

2
13/02/2016

I arrived at 12:30PM and was told that there were no rooms ready because the hotel was totally full the night before. I said that I would wait in the lobby and do some work on my computer until a room became available. What I was not told was that they will not assign any rooms until 3PM. I have NEVER been to any hotel in the world where the management was so stubborn about the time that they assign rooms. Every other hotel that I have stayed in has assigned the rooms as they became available. I will never stay at nor recommend this property to anyone that expects to get into their room before 3PM

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to share your comments. I do apologize that the room you pre-selected was not available at the time you arrived to check in. Our regular check out time is 11am. Our housekeeping staff does their very best to ensure that rooms are clean and ready for our check in time of 3pm. Unfortunately we cannot always guarantee that all of our rooms will be ready for early arrivals, as at times guests from the previous night do not check out right at 11am. We look forward to welcoming you again soon. Naisha Becerra Assistant General Manager

"Nice hotel"

4
11/02/2016

This hotel is lovely. Our room was spacious and clean. My only complaint is that we needed to leave our car there while we went on a cruise and they charged $5 per day to do that. I've stayed at many Best Western hotels and have never had to pay to keep my car there. I think it is a rip-off and will never stay there again because of that.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to review our hotel. It is wonderful to hear that you enjoyed our clean and spacious rooms. We look forward to welcoming you again soon. Naisha Becerra Assistant General Manager

"GOOD CHOICE"

4
11/02/2016

The room was very clean and comfortable and I will stay there again. The breakfast was not good. The taxi ride was $16 or you could wait for the shuttle but it usually takes almost an hour. Lobby was nice and we order food in for dinner. good experience overall, just dont count on a good breakfast

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. We are glad to hear that you found our hotel clean and comfortable.We are sorry that our hot and cold deluxe breakfast was not up to your standards. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Comfortable night sleep before Cruising..but...."

3
10/02/2016

Lets start with the positive and go from there. Check in went well, staff was very pleasant. The good things I noticed once we got in our room was that the bathroom was very clean and had been updated. New shower curtains, sink..etc...our bed was very comfortable and mattress and bedding all new. T.V. was also fine ( flat screen wall mounted ) what bothered me and made me want to leave my shoes on was the terrible condition of the carpet. It was severally stained and almost thread bare. Worse then the carpet was the window curtains. They were so dirty and stained that it wasn't possible that the staff could have missed it. We had a good night sleep but I couldn't get rid of the "dirty" feeling that the room had. They did provide a breakfast and shuttle which both we had no problems with. Our shuttle was a bit late but they are dealing with a huge volume of people so very understandable.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review us during your recent stay. I am sorry to hear that you did not thoroughly enjoy your stay. I assure that we are taking the appropriate steps to alleviate such inconveniences in the future. However it is nice to hear that you appreciated our other offerings as well as our teams dedication to service. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Will never stay there again!"

1
10/02/2016

The cleanliness of these rooms are horrible. Took 2 calls to front desk and then a visit to front desk to get cleaning products to have my toilet cleaned. It had urine on the rim...they were looking at me and saying that they had no house cleaning and I couldn't get another room as they were all booked. Had a pill on the floor and sunflower seeds beside my bed. Way understaffed and it took 25 minutes standing at the bar just to get a beer.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
We are sorry we were not able to provide you with a better quality of service during your recent stay with us. Please forgive our housekeeping misstep and the way the situation was handled. Please contact me at 954-926-7300 so I can research your situation and retrain the team in how to handle it properly. We hope you will come back and stay with us again the next time you are in the area so we may show you the quality service you expect and deserve. Naisha Becerra Assistant General Manager

"Bad Experience"

1
09/02/2016

We reserved this hotel for the night before we left for our cruise. Shortly after we went to the room they had assigned us, another couple tried to open the door with their key card. The desk had assigned them the same room as us. We went down stairs to see what was going on and ended up being moved to another room. While we were at the desk we mentioned to them that we had reserved a king room which is less expensive than one with two queens. The first one we were given had two queens. They moved us to another room and the new room also had two queens. The next morning when we checked out, we were charged the higher rate. We showed the manager on duty our email with our reservation and the quoted price for the king room. He told us that he would credit us $20 but that it would take 5 to 7 business days for the credit to come through. That amount of time has passed and no credit has shown up so far. The provided breakfast is supposed to begin at 7 am. When we went down at 7, the overflowing trash from the night before had not been emptied and some of it was on the counter top where the food and breakfast plates were sitting. Trash was touching the plates on both the sides and top. The juice machines were empty and there wasn't any hot food. About ten minutes after 7, they brought out the eggs but nothing else. About twenty minutes after 7, they finally brought out the rest of the hot food. Our toilet was clogged first thing in the morning. My husband called down to the front desk to have someone come up and fix it. They told him someone would be up shortly. We waited quite awhile and then called down again. I finally used the rest room in the lobby. After quite some time, my husband went down to the desk in person to ask why the toilet hadn't been fixed. They handed him a plunger to fix it himself. One elevator wasn't working all evening. The other elevator was working but was in complete darkness--no lights whatsoever.

"Shuttle was iffy"

3
09/02/2016

This hotel is a decent hotel for staying pre cruise. We opted for the $10/person shuttle to the ship and that was great. The shuttle from the airport though was not as nice. I phoned as soon as we got our baggage and I was put on hold for about 10 minutes. Then I was told that their shuttle only runs every hour (on the hour), but I should be ok because I fit into that time. It took awhile to the shuttle to arrive and I actually had to phone a second time to confirm if he was actually coming. As a travel agent, I will not recommend this place because of the shuttle from the airport. Every hour only??? The hotel itself was very nice and comfortable. The breakfast was decent, but not enough space for all the people. We sat out in the lobby area and ate our food.

"Great location with easy access but some problems"

3
08/02/2016

My family booked a room more than a month in advance. We chose a room with two queen beds and requested a rollaway bed to accommodate my wife, myself and two adult sons. A couple weeks prior to our trip I emailed the hotel with a reminder about the rollaway but never got a reply. When we arrived I was told by the front desk person "we can't put a rollaway in that room". This was the first we heard of a problem with the extra bed. If we could not get the rollaway someone was going to have to use a hassock and chair as a bed. My wife went back down after seeing the room and complained to the front desk but to no avail, finally asking for the manager and explaining what was going on we were offered a room with a king bed, a fold out couch and a rollaway for our previous price. A few hours later we returned from dinner and a look around town to find no rollaway, it took three trips to the front desk to finally get it delivered. Checkout the next morning was very lengthy as there was a shortage of front desk help and many cruise passengers trying to leave to make their ship. This hotel has many positives but needs to have its staff better trained in dealing with customers, you shouldn't always need to speak to the manager.

"BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites"

3
08/02/2016

The room and bathroom were clean, but there was an odd musty/mildew smell in the bathroom. I feel like I was put into a room which isn't used much. The walls were bare, there was an odd small table and chair in the corner where it looked like a desk had been, coffee supplies, but no coffeemaker and an iron, but no ironing board. The hotel is right of off I95, but the entrance is not clearly marked and and hard to find. The entrrance looks like it is for a nursery that is next door not for a hotel. They advertise a bar, but it was not open the nights I was there. In fact, it looked as though it wasn't used. Overall, I was not impressed especially for the price!

"Layover hotel between cruise and flight home"

3
06/02/2016

For a day with more than ten ships in port, only having a single person work reception and another taking phone calls was not adequate. This hotel says it's within walking distance of shopping and restaurants (no restaurant on-site) but you need to cross multiple streets of six lane traffic sometimes with no sidewalks and in the mud. First room they gave us (we booked two queens) had one queen and a pull out couch. They did move us though. They advertise free airport shuttles but they don't start until 6:00am and we had a 6:30 international flight. We asked for a rebate on the room or partial voucher for the cab but they declined to do that. Room was suitably clean and had a fridge and microwave. Bathroom door lock broken. Would not stay here again

"All about charging you extra money"

2
06/02/2016

We booked this hotel for a one night stay before departing on a cruise from the Port of Miami. They advertise that they provide transport for cruises (I understood there would be a fee as we were boarding in Miami.) So upon check-in, with a lady who didn't even greet us, let alone smile we said we would need transport to the dock. She looked annoyed that she would have to make a phone call to schedule it, then informed us that it would be $80. When I questioned why such a high fee, when we had stayed at other Fort Lauderdale hotels and only paid $25-30. Well I'm assuming they get a kick back from that transport company as it was way more expensive than any other hotel charges. Also during check-in, I have always been made aware of amenities offered by the hotel such as pool and gym hours, none of which were told to us. Then we went to the bar and wanted to order draft beer, we were informed they were only getting foam so we would need to buy the $2 more bottles in my opinion, good customer service would have been to offer us the bottles at draft prices since it was their issue. I will say the rooms were clean though. When we checked out, we were again greeted by blank unfriendly faces. The location is terrible, if you did want to go elsewhere the only option was to walk across a major highway to a Cuban restaurant the only thing local. I will never stay at this hotel and will highly recommend that none of my friends or family stay their either. Stay somewhere else, there are many really nice hotels in Fort Lauderdale, this is not one of them.

"Very Happy with this Hotel!"

4
05/02/2016

We stayed at this hotel on January 9, 2016, before a cruise out of Miami. The hotel free shuttle from Fort Lauderdale airport happen to pull in just as we got to the area, so we were more than pleased with this service! We were given a complimentary upgraded upon check-in, and had a lovely room on the 4th floor with no noise from the freeway, and our room was clean, and had an extremely comfortable bed. What more could one ask for? Everyone was friendly and helpful that we encountered. The only issue we had was that the magnetic key would not work the first time, nor the second after I went back to get it reset. On the third time, a lovely young lady, Lizabeth, accompanied me to our room and made sure it worked. It did! We did not take part in the free breakfast, so I cannot comment on that. Check out was smooth and easy. We have this hotel booked again for next January, as we enjoyed it very much. This should speak volumes in itself. We will keep our fingers crossed that next year I will be able to give them just as good a review!

"First time for everything"

3
03/02/2016

Door lock malfunctioned and took over 4 hours before they could find someone to get us back in our room. They did give us a nicer room to use during and after the lock out. They also reduced our room rate charge. The first room definitely showed signs of Florida moisture issues with black caulking in the bathroom and looked a little worn out. Had a good breakfast and appreciated the convenience of a free shuttle from airport and shuttle ($10) to the port.

"Not much"

3
02/02/2016

We stayed here before taking a cruise. The staff was overwhelmed with travelers and the facility was inadequate for the volume of guests. The room was clean but not in the best shape. Breakfast was poor and too crowded. You can do better with a little more distance from dock and airport. We used uber to get around which was better and half price of hotel shuttle.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review us on TripAdvisor regarding your recent stay with us. We are constantly striving to make the best guest experiences and thank you for your comments. If there is anything else that you did not mention in the review that you feel would create an even greater guest experience, please let us know. Again thank you for your valuable time and we look forward to having another opportunity to Wow you in the future. Naisha Becerra Assistant General Manager

"Close By for Cruise Ship Port"

3
02/02/2016

Hotel offers free shuttle from airport every hour on the hour. Having called at 10:35 a.m. we thought great only a 25 minute wait. Van came by at 11:25 (25 minutes late). Not a huge problem but kind disappointing start to our holiday. It was situated in an area within walking distance to a lot of shopping malls and restaurants which was great. Hotel also offered a free hot breakfast which was reasonably good and a shuttle to the cruise port for a reasonable price. This not a hotel that we would stay at long term but is acceptable for overnight stays going or returning from a cruise. Hotel doesn't offer dinner but there is an excellent Cuban restaurant across the street that is reasonably priced.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. We are excited to hear that you enjoyed our proximity to shopping malls and restaurants. It is also nice to hear that you enjoyed our On The House Breakfast. We hope to serve you again. Naisha Becerra Assistant General Manager

"Very nice hotel"

4
02/02/2016

The rooms are quite large with a sofa and large ottoman and an occasional chair. Lots of seating to invite friends to visit you in your room.for seating. There is a fridge and microwave in the rooms. The beds are very comfortable. Staff are very friendly and helpful. Complimentary breakfast. There is a pan outside pool with loungers and table and chairs. Aldo, there is a lift for anyone needing assistant to enter the pool.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your lovely review. We are so pleased to hear that you enjoyed our levels of service and our rooms. It is also nice to hear that you enjoyed our hot and cold deluxe breakfast and our pool during your stay. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"One nighted before our cruise"

2
02/02/2016

In a nut shell this hotel is simply worn and dirty. The staff seemed fairly decent but it was evident once we arrived in our room the Best Western Brand didn't care about the condition of their hotel. The room had an over powering and almost uncomfortable scent of Febreeze or some other type of aerosol scent spray and the mix of that with the mold and musty smell was horrible. The floors were well worn and quite disgusting, there were stains on everything from the lamp shades to the curtains and the walls. I'll give the maintenance dept an E for effort on their paint job to hide the mold on the walls though. It's also obvious from the dust on the top of the tv and desk it hadn't so much even had a wipe down in the past few days. We were disgusted and were hesitant to even lay our bags down. We immediately asked for a different room. We were given a different room on the main level. This room was a bit better but the strong musty smell of mold and mildew still lingered in the new room from the window a/c unit. There isn't much you can do, it's on the side of the i95 with not much else around, we felt trapped until our shuttle arrived the next morning. It was simply a pillow to lay your head on for a few hours until you could get out of there.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. I truly apologize that you did not have an enjoyable experience during your stay. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team so we can retrain on better ways to take care of our room cleanliness and maintenance. Naisha Becerra Assistant General Manager

"Crowded and Busy ... but great staff"

4
01/02/2016

My wife and I stayed at this property immediately after our Caribbean cruise. We needed to stay one night because a delayed flight home. First of all, readers should know that the property is located near the cruise-port and airport. However, it is also located in a light industrial area, so there isn't much to do while waiting for a flight or cruise. This hotel must be very popular with those tourists who have cruises as part of the vacation itinerary. It's very crowded, and the lobby becomes very congested with people who are waiting for shuttle transportation to the cruise-port or airport. The breakfast room is also extremely crowded. It's really too small for the number of people who choose to eat their breakfast here. Despite the crowding and congestion in the lobby, I would like to recognize two front desk employees; - Daniel and Alfonso. These two people were very accommodating and understanding of our personal and unique needs. Our flight had been delayed and they allowed us to stay far after the 11:00 AM check-out time. Thank you Daniel and Alfonso. Finally, our room could have been cleaner, but it was a large room with full-sized refrigerator, stove, sink, and cupboards. The bed was also very comfortable.

"Very Busy Hotel - Great Staff"

4
01/02/2016

My wife and I stayed at the Best Western Plus Fort Lauderdale South Inn and Suites after we had completed our Caribbean Cruise. We needed to stay because our return flight had been delayed. We found the hotel to be very busy and crowded. It's high season in Southern Florida. This hotel really caters to the pre and post cruise clientele. We found the check-in staff, particularly Daniel and Alfonso, to be very friendly, understanding, and efficient. They allowed us to stay at their hotel "well past" the posted check-out time. (Our return flight had been delayed.) Winter travelers need to understand that the lobby will become very crowded during check-in and check-out times. The complimentary breakfast is even more crowded. The staff does its best to accommodate all of its customers, but patience is required during the winter season. Finally, I would like to acknowledge that this hotel recognizes those patrons who are members of the Best Western Rewards program. We received a small welcoming gift and a room upgrade. Thank you Best Western Staff.

"Disappointing experience in every way"

1
31/01/2016

Lesson Learned: Don't waste your money. Go somewhere else even if it is a little more expensive. Details: My friends and I booked rooms at this hotel due to its proximity to the port and the fact that a port transfer was supposed to be included. Upon arrival, the hotel staff was friendly. They offered to hold my luggage because I arrived before check in time. I was promised repeatedly that I would get the first room available since I was the first person to check in. When I returned from my quick shopping trip, I was given a room key...to a room that was already occupied. I had to trek back down to the front desk and was assigned to another room. Nothing other than a disbelieving chuckle was offered. Additionally, the room that I was assigned to--the second time-- smelled bad. There was also a rolled up hair net on the floor. (According to the cleaning staff on the hall, it must have fallen off of her head, though she still had one on.) The air coming from the AC also smelled bad--different from the general stench in the air. I called down to see if there was a shaving razor available, and was told yes. When I got to the desk, I was told they did not have any razors. When we were planning to arrange for our transport to the pier, the front desk girl said you had to sign up in person. When we did, the front desk gentleman did not say anything about a price and we believed it to be complimentary, so we were surprised when told we needed to pay for the service the next morning. When we walked up to the transfer representative, she told us firmly that the transfer would be at 10:00 and we were 8 minutes early. This was even more maddening given the port transfer van was 45 minuted late. Apparently, it was held up by a train--which probably follows a schedule, but who am I to judge? The driver was great, but by then we were so annoyed we didn't care. The entire experience was a rather disappointing start to much anticipated trip with friends.

"Cheap but dirty and disappointing even for the price point"

2
30/01/2016

I stayed here one night, January 27, because I had a 12-hour layover. Even that was too long. Even though the hotel is priced decently I don't think it's worth it. My hotel room was VERY dirty. The carpet is stained all over the place, the light fixtures (lamps) had some sort of dirt encrusted on them which I think could fairly easily have been cleaned with just a little bit of effort. The air conditioning barely worked (and I like it even in the winter because of the humidity outside.) The bathroom shower/tub appear very dated along with the shower curtain. I will say that the front desk employees are fairly pleasant and there is a free airport shuttle which is a bit of a redeeming factor--but definitely not enough to make me ever even consider staying at this hotel again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to Best Western much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"NOt worth the money, stay somewhere else and pay a few dollars more."

2
29/01/2016

relatively close to the airport. When we arrived at Fort lauderdale airport we called for transport as we were instructed to do. We were informed it might be a wait of 30 to 45 minutes. We waited 45 minutes and at that point we jumped in a cab and spent $30 with tip to go just a few miles. Check in was chaotic with a mob scene at a tiny check in desk. Only two employee's were on duty behind the desk. check-in took ever 30 minutes. The room was clean and more than acceptable. In the morning we went to the lobby area for the complimentary hot and cold breakfast. This was like nothing I had ever seen before. Unidentifiable things they told us were eggs, no bacon or sausage. They ran out of food and most of the guests were complaining that they ended up with yogurt and a cookie. We had paid the hotel $20 to transport us to the cruise terminal. Bedlam took over with incredible confusion so much so that ti took of 30 minutes to load the bus. Be smart and stay somewhere else if you are planing on going to the cruise port. We wasted $30 on a cab which they refused to pay for. Horrible place!!!!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking your time to share your experience with us and other travelers. I truly apologize that you did not have an enjoyable experience during your stay. Our hotel was full with a very large amount of guests and we acknowledge that at times our lobby, breakfast area and hallways were extremely busy. We worked diligently to ensure that the breakfast items were fresh and replenished in order to accommodate all guests. I apologize again that we fell short of your expectations. I sincerely appreciate your feedback and will make sure to pass it on to our team so we can retrain on better ways to handle large amount of guests and take into consideration all guests in house. Naisha Becerra Assistant General Manager

"OK hotel - beware of I-95 facing rooms"

3
29/01/2016

Stayed at Hotel for 1 night, business trip. As a business-oriented customer what does one want - a comfortable bed, a quiet room and a good breakfast to start the day. the good - the bed was indeed comfortable. The terrible - The room facing I-95 was anything but noise-isolated. You can really hear the traffic off I-95. In addition, the air-con is old and... noisy. So... after some complaints I was moved to a non-smoking room on a ... smoking floor. Although being very smoke conscious the room had no smoke smell - which was fine. That solved the I-95 problem, not the air-con noise. And to the breakfast, regular continental, no frills, although they did run out of hot cups for coffee - had to improvise with plastic juice cups - not recommended on a regular basis.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
I want to personally apologize for the noise coming from the air conditioner units which you incurred during your stay. Our maintenance team does attempt to control the situation by continuously monitoring the working order of all room amenities. Unfortunately that did not seem to control the entire situation.Thank you for making us aware. Naisha Becerra Assistant General Manager

"Answer that phone"

3
28/01/2016

This hotel has a pathetic system for calling for shuttle from FLL. Not the way to start your vacation after enduring a long international flight. I called the hotel about 20 times the recorded message made no mention of the shuttle and when directed to press a number to reach the operator it rang and rang until it timed out. Asked to speak to management the next morning but there was none available. I had no way of knowing that the shuttle was making a continuous loop .It would have been helpful if the recording had specified this. This was confirmed when the phone was finally answered. Lugging pre cruise luggage with a cel phone to your ear for over an hour soured what would have otherwise been a positive hotel review. The shuttle driver was great !

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. I apologize that we did not respond in a prompt manner when you arrived to your terminal. We have been experiencing a high volume of calls towards our property. It is truly disappointing to also hear that you waited so long for our shuttle at the Fort Lauderdale Airport. I agree into adding on our hotel recording information regarding our complimentary shuttle services. Again I apologize for this inconvenience and I hope for another opportunity to serve you in the future. Naisha Becerra Assistant General Manager

"Beware credit card scam"

2
28/01/2016

Nice hotel, but upon checking in there was a notice on front desk warning that hotel employees will never call guests' rooms asking for credit card numbers. I've never seen that before. Sure enough, 30 minutes after checking in, a well-spoken man called our room, identified himself as Mark Evans, the hotel manager. He apologized that they were having computer problems at front desk and asked for our address, phone & credit card number. We reported it to front desk & they confirmed it's a scam. But in a big hotel, how does someone know who's checking in to which room when? Pretty sketchy.

"Will Never Go Back Unfortunately"

1
26/01/2016

We stayed one night at this hotel on January 9 2016. We (my husband and I) were very disappointed with the hotel even before we got there. I emailed the hotel in advance to confirm that they had a reservation for us and to find out how the shuttle works. I was only told how the shuttle works. I flew in from Canada and didn't want to get there to find out that the reservation had not been confirmed. After 3 emails about it I still did not get an answer but luckily there was no problem checking in. The shuttle took an hour from the first call (there were several calls placed to the hotel from the airport) to arrive. We were shocked to find out that the hotel is less than 10 mins from the airport :( No explanation as to the hour delay.... The check in went smoothly and they signed us up no problem for the ride the next day to the cruise port. $10 per person and there were several departure times to choose from. The room: smelled VERY musty, carpet VERY worn, VERY plain room, unclean bathroom as I found a pubic hair on the floor behind the door and the mirror wasn't cleaned from the last person that was in there. We did not walk around the room barefoot at all. The sheets thank goodness looked clean and smelled clean (yes, i smelled them). Bottom line - will never be returning. Super expensive for what it is....over $300 USD a night for what I would expect to pay less than $100 for. Disappointing to say the least. Not remotely worth the money spent.

"Very nice Hotel in great location"

5
26/01/2016

My wife and I stayed here on our final night before returning home from our 2 week vacation. We wish we could have spent more time and look forward to staying here when in the area in the future. The rooms are very nice and the staff friendly and helpful. The free breakfast was excellent and there was good WiFi coverage which was also free. I think the best part was the location being close to Ft. Lauderdale Airport and Port Everglades were a lot of guests stayed before embarking on the Cruise ships. Highly recommend this BW location.

"Bad experience"

1
25/01/2016

Go to another hotel. Very poor customer service. two hours waiting for shuttle from Airport to hotel. Finally took a cab! Only good thing was shuttle to Cruise port! I guess they knew when the entire hotel was leaving and they would have a riot on their hands if they didn't get their guests to the port! I booked a taxi just in case we did not get a place on the shuttle to cruise ship. I would look for another hotel in the area.

"strongly suggest going elsewhere"

2
25/01/2016

We arrived at the front desk and observed Lizabeth who was assisting a group of 3 people. After waiting about eight minutes we took their places at the counter. Lizabeth did not look up from the computer, make eye contact or smile to acknowledge our presence in her vicinity. We were checked into the hotel with our reservation in due course. She jammed two key cards into a small blank envelope and told us where to go for the elevator. During the course of the interaction, Lizabeth did not show appreciation for our business. Once we tore the envelope to release one of the key cards, we were greeted by a cold guest room. The sheer curtain was torn and the HVAC was blowing a constant stream of cold air. The temperature was set to 60 degrees. We adjusted the system to heat the room and a blast of heated dust assailed us. The bathroom was decorated with mold and mildew. I found one small hair moisturizer and a shampoo that had been used by a previous guest. No body lotion was present in the room. I tried calling the front desk, housekeeping and the reservations from the guest room phone and my cell phone. No calls were answered. I went to the front desk to retrieve missing items from the bathroom and Lizabeth did not apologize for not answering the phones or my inconvenience. The room condition was fair but the service was not acceptable. Overall not a good experience based on the cost. Condition and service I would expect in a hotel at half the price.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
We are sorry we were not able to provide you with a better quality of service during your recent stay with us. This is not typical of our usual Best Western and welcoming staff, and we are always looking for ways to improve our customer experience. Please forgive our housekeeping misstep and the way the situation was handled. Please contact me at 954-926-7300 so I can research your situation and retrain the team in how to handle it properly. We hope you will come back and stay with us again the next time you are in the area so we may show you the quality service you expect and deserve. Naisha Becerra Assistant General Manager

"Close to Airport and Good Value for the dollar"

4
25/01/2016

Nice and clean and well maintained. Very convenient for arrivals and departures from Ft Lauderdale Airport. Plenty of free parking. Helpful and courteous staff. OK breakfast buffet; plenty of choices, but in general the quality was typical of 'fast food' items.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for reviewing our property. It is nice to hear that you found your room clean and well maintained. As well as you enjoyed our breakfast buffet. We hope to see you again. Naisha Becerra Assistant General Manager

"Not a Pleasant Stay (Dirty)"

1
24/01/2016

We have stayed with Best Western in the past 2 years all across the country and have never been disappointed till this stay. Room prices jacked up because you are here to catch cruise. Room floor looked liked it hadn't been vacuumed in a week or two and the overall appearance of the room looked like housekeepers took the day off before our stay. I was disappointed because there were 3 other couples cruising with us and we recommended this hotel and all complained about cleanliness of their rooms. The only good thing to say was the breakfast and breakfast staff was nice and stayed on top of keeping everything nice, even though big crowd eating breakfast.

"Prepay for best deal"

4
23/01/2016

Lovely and clean hotel with hearty breakfast, great for overnight before a cruise, its just a little pricey even when you pre pay. They have a good shuttle service and lots of people are using it so remember to prebook the night before, they have a good system for getting on the shuttle. They also have a shuttle from the airport and you do not need to call it, in fact they do not answer the phone so just wait it will come and takes about twenty minutes. A taxi works too.

"Location, location, location"

3
23/01/2016

I expected better from a Best Western Plus. It advertised completely renovated, but the room carpet was stained. Otherwise, my room was fine, and everything worked. I was disappointed in the housekeeping service--none the first morning, and the 2nd I didn't get washcloths. Breakfast was fine--the usual hot and cold items. For a one night stand before a cruise or flight from FLL, location makes this hotel OK. It's literally 5 minutes from FLL (I didn't use the free hotel shuttle--other reviewers complained about it).

"Money grab!"

2
20/01/2016

Convenience to the cruise port is all this hotel has going for it. To be clear, we are experienced travelers with normal expectations. We stayed at seven different hotels on this trip and loved every one of them except this one. First off the price. If your cruise leaves on a Saturday or Sunday the rack rate jumps to three hundred dollars or more per room. More than double the usual rate. Exorbitant to say the least. We were told we had the three best suites reserved for us (not requested by us). The hotel smelled like pesticides. The room was dated and the ottoman was badly stained with an unidentifiable liquid. That bathroom was not really clean looking. Definitely not fresh. Our friend's bathroom was dirty. Toilet had not been flushed by whomever was in the room before them. Even with the high price of the room we had to pay for a shuttle for the five minute drive to port. They don't provide one back when you return. You hire a taxi. They charge nightly for your car parked in their lot while you cruise. I'm ok with all of this if the room was reasonably priced and the staff eager to please. We paid around $100-$139 for the other six hotels and the rooms were spotless, the staff friendly and they actually appeared anxious for our business. This hotel knows they've got us where they want us. Nearly all hotels we contacted told us they double (or more) the rate for cruisers. We've taken many, many cruises and have never encountered this before. The check in staff were busy and not very friendly. Breakfast was mediocre at best. Will never stay here again. Not that everything was bad, it just left a bad taste in our mouths. Will return to other chains we have stayed with before. If you charge higher prices, please provide higher service. It's only fair. Shame on the hospitality industry for allowing this to happen.

"Helpful staff but worn hotel."

2
20/01/2016

The hotel, where I pad $165 for a room , would be what I expect for a should be a $79 rate. We stayed her prior to a morning departure from FLL airport, which is close by. Staff was great, but the place needs a refresh. Everything is worn.

"Nice"

4
20/01/2016

The room was nice, Breakfast was good and hot, staff was helpful! Traffic noise ran all night and we could hear it even though we were on the 5th floor. carpet looked kind of dirty, but the room and bath was clean

"Yuck!"

2
19/01/2016

The room was not clean. The bathroom had hair on the floor as well as dirt around closet, mini fridge and dresser areas. Also there was a cockroach climbing up the wall that I had to kill on my own! I was also woken up out of my sleep because a bug was crawling on my arm. Would never stay here again.

"Very relaxing stay and great breakfast!"

5
19/01/2016

I enjoyed my stay at this hotel. Staff very friendly and the chocolate chips cookies at check in was yummy. I arrived right after a van full of people. No problem there was a sitting area plus hot drinks while I awaited. The breakfast was hot and also offered a shuttle to the airport every hour. this had everything I needed.

"Good Pre-cruise Hotel"

4
17/01/2016

Great location for pre-cruise travel. Able to setup transfer to cruise ship with hotel for a nominal fee. Staff was good and rooms were ready for check-in. Breakfast was crowded so don't wait too late if you plan on eating breakfast

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your wonderful review. We pride ourselves in the level of service that we provide to our guests and it is always great to hear how much the guests appreciate it. We are grateful that you chose us for your pre-cruise travel and hope to see you again soon. Naisha Becerra Assistant General Manager

"Okay except"

3
16/01/2016

The place was great on checkin. We came in very late and checkin was fast and easy. However, the next morning when we went down for breakfast everything was gone by 9 am. We waited over an hour and a half for a shuttle to the airport. Every time I would ask the staff (2 people) they would say it is the next van but when it would come they would tell us they were only going to th Orr not the airport. We ended up taking a cab and paying for it ourselves. So much for the free airport shuttle.I think the problem was too many people. Most everyone was going on a cruise so they had priority. We will never stay there again for that reason. The room was clean and comfortable however.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review us during your recent stay. I am sorry to hear that you did not enjoy our complimentary shuttle to the airport, due to a large amount of guests that was going to Port Everglades. I assure that we are taking the appropriate steps to alleviate such inconveniences in the future. Naisha Becerra Assistant General Manager

"Excellent Value Near the Beach"

5
16/01/2016

The Best Western at Dania Beach, Florida, a couple of miles south of the Ft. Lauderdale-Hollywood Airport, is a significant value if you are looking for excellent accommodations in that east-coast-of-Florida area. The hotel's airport shuttle is masterfully operated to ensure you get to your early morning return flight without any difficulty and the rest of the hotel staff are professional, courteous, and helpful. Like most American hotels these days, the breakfast, though efficiently offered, leaves a bit to be desired---but it's free, so one can't ask for much in that regard. The rooms are spacious, clean, and well looked-after. Ii's a real bargain in southern Florida, only a few miles from Miami.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for reviewing our property. It is nice to hear that you found your room clean and well laid out. As well as you enjoyed our hot and cold deluxe breakfast buffet. We hope to see you again. Naisha Becerra Assistant General Manager

"Good place to stay"

3
14/01/2016

The hotel was in a good location, we had to flight out the next morning at 4. The airport is only 10 minutes maybe from the hotel. Dania Beach is only down the road from the hotel as well.The first room we checked in to smelled really bad of mold or something. The front desk was able to get us into another room on a different floor that was much better. It however had no remote for the tv and didn't have all the pillows on the bed. The housekeeper in the hallway I asked for help didn't speak English so I had to go the the front desk again who sent someone up with what we needed. The rest of the stay was uneventful.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review us on TripAdvisor. We are delighted to hear that our staff was able to meet all of your needs and answer all of your questions. We are please that you enjoyed are breakfast and the convenience of the surrounding area. We look forward to welcoming you home on your next stay. Naisha Becerra Assistant General Manager

"nice place"

4
13/01/2016

We stayed here for one night before going on a cruise. We called the hotel when we arrived at the airport so that they would send the shuttle. They said one was on the way. We ended up waiting about half hour. Check-in was fast and the room was nice with a comfortable bed. Breakfast was good. You have to sign up for the shuttle to the cruise port and there is a fee. I think it's $10 per person and they leave every half hour. You have to sign up for it. There's a small fee to leave a car there during the cruise. It's much cheaper than parking at the port. Overall it was a nice place, but we had a group rate because we were traveling with family and had booked several rooms. The normal rate seems a little expensive.

"Come On! You can do better than this!"

2
12/01/2016

The room reeked of a moldy smell the second we entered the room. Looking around, we could see why. There was mold running along the ceiling and blotches of it on various places on the walls. The rugs in the halls were filthy. We were changed to another room on a higher floor by a wonderful desk clerk named Calvin who walked with us to our second room. We stopped off at the first room to show him why we were so disgusted. The second room was better but not by much. I cannot attest to the quality of every room but the 2 rooms we saw had draperies and rugs in desperate need of cleaning. Calvin did give us complimentary shuttle service to our ship for the next day and breakfast was okay. I am not a fan of double beds. We would have preferred a queen or larger but we had 4 people and needed 2 beds. Doubles were all that were offered. Location was near Oakwood Mall (which has several restaurants, a movie theater and many stores, but you need a shuttle to get there. The hotel's shuttle only gets you to and from the airport. We stayed at the Fairfield Inn upon our return from our cruise. What a difference! They even had a complimentary shuttle to Oakwood Mall. Perfect ...since we didn't have a car!!! But for Calvin, we were extremely dissapointed with this Best Western....generally, BW is our hotel chain of preference but we will be changing that in the future.

"Good place to stay"

4
09/01/2016

This hotel is an excellent value for the price. The location was convenient to the airport. The breakfast was good. My only complaint would be that they need to make it clear that they only provide a shuttle to the cruise port. They do not pick up there.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for reviewing our property. It is nice to hear that you found our property convenient to the Fort Lauderdale Airport. As well as you enjoyed our hot and cold deluxe breakfast buffet. We hope to see you again. Naisha Becerra Assistant General Manager

"Need to improve house-keeping & maintenance"

2
08/01/2016

Stayed here due to proximity to FLL airport. I am a regular Best Western customer and this one was one below par! * Bathtub was full of sand from previous guests! How could they miss this?! * Bottom shelf in bathroom was covered with a layer of dust * Refrigerator was off and smelled accordingly * Carpet had some stains * Bathroom fan very noisy.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
I'm so sorry your stay was not as pleasant as it could have been and I sincerely thank you for taking the time to provide us with feedback. I hope you'll please give us another chance by contacting me directly at 954-926-7300 so that I can learn more about the incident and offer any assistance I can. Naisha Becerra Assistant General Manager

"STAY AWAY!!!!!"

1
06/01/2016

Cannot believe how filthy room was. carpet stained dirty hair on bathroom floor dust on all surfaces bed skirt was gross wanted to change rooms but it was late & we were tired. Will never stay at a Best Western Again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call me at 954-926-7300. Naisha Becerra Assistant General Manager

"Great hotel. Pricey during peak times."

4
03/01/2016

It was a good hotel. Clean, seemed pretty up to date. Very busy. Difficult for staff to keep hot breakfast stocked in morning. I would stay here again. The location is very convenient to airport and FLL cruises. Airport shuttle is free every hour on hour. $10 per person fee for FLL.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you very much for taking the time to review our BEST WESTERN PLUS Fort Lauderdale Airport South regarding your recent stay. I am glad to hear that you enjoyed your stay. We look forward to seeing you again when you visit the Fort Lauderdale area.

"Extremely Disappointed!"

1
02/01/2016

I am not normally the type to complain, but my experience with the Best Western Plus in Fort Lauderdale has been nothing short of miserable. We landed at FLL at 7:50pm, and immediately called the main desk at the hotel to let them know of our arrival so they could send their complimentary airport shuttle. The phone rang constantly for about 2-3 minutes before being disconnected. We continued trying to call 5 subsequent times, with no answer. By this point we were waiting on the curb with our luggage. We decided to call the general Best Western customer service number, and after doing so, we finally got connected with the hotel. They then told us it would be 20-30 minutes before the shuttle would arrive. The hotel is 2 miles from the airport. After spending over an hour at FLL, the shuttle finally arrived and took us to the hotel. The shuttle driver was probably the one positive thing about our experience. Upon arrival, the staff was, for lack of a better word, "meh." Very careless, lacking basic customer service skills, and seemed to have little or no concern with their customers' experience at the hotel. We checked in and went straight to our room. The hallway was extremely humid/muggy after stepping off the elevator. But the worst part (and most important for us) came when we walked in our room. The room was about 80 degrees when we first walked in. We turned the A/C down to minimum temp to get it going immediately. After over an hour, the room had still not cooled whatsoever, and you could feel that the air coming out was not cold. To us, there is nothing more important than being able to have a cool room when traveling. We could have spent less than half what we did at a cheap little hotel down the road and would have had a cool room! We called the front desk and they informed us that maintenance had already left for the day, but they would send a front desk employee to inspect. She had no knowledge of how to fix the unit, and consorted to offering us the ability to change rooms. The room we paid for was a king suite, and they only had a standard King room to move us to. We asked what the new rate would be (since the room type would be downgraded) and she said it would be the same rate! To add insult to injury, we were already paying an increased holiday rate for the room. Another issue we discovered was a leak coming out of the bottom of the toilet, so there was a puddle of water in the bathroom floor. It's just been one thing after another; this has been the worst hotel experience we have been through. We have been thoroughly displeased at the complete lack of service, and will be crossing Best Western off our list of potential future accommodations when we travel. I would recommend someone at Best Western do a thorough review of this hotel. Your name is being dragged through the mud with this one.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review our property. I would like to personally apologize for the challenges you experienced during your stay. I will personally speak with our team members and ensure they are retrained on the items you listed. Again thank you for bringing these items to our attention. We apologize that you were not satisfied with your stay. Please feel free to contact me at 954-926-7300 so we can discuss this in more detail. Naisha Becerra Assistant General Manager

"It was average"

3
29/12/2015

Room was good and comfortable. Walking distance to restaurants. My only concern was black growing on the shower wall. I am not sure if it was mold or someother substance. Convenient to cruises and good transportation.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to review us on TripAdvisor. I am glad that you enjoyed your recent stay with us and we look forward to having you with us again soon.

"My Home Away From Home"

5
29/12/2015

This Particular hotel location is so convenient in every way. Near to the Ft. Lauderdale Airport, near to shopping and restaurants. We really love this hotel because it is as comfortable as home, that's why we call it our home away from home.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your wonderful review. We pride ourselves in the level of service that we provide to our guests and it is always great to hear how much the guests appreciate it. We are grateful that you chose us as your home away from home during the holidays and hope to see you again soon. Naisha Becerra Assistant General Manager

"Stay before a cruise"

3
28/12/2015

We spent one night here before taking a cruise. At the airport had lots of trouble contacting the hotel for a free shuttle pickup. Had to call 5 times before anyone picked up and was put on hold for 10 mins. Apparently between Christmas and New Years is one of the busiest weeks of the year. Shuttle was quick and efficient as was reception. This being a BW Plus we were surprised that there was no restaurant in the Hotel. Luckily there were many restaurant options within walking distance a indicates in the list provided at reception. The room was nice and large and the king bed comfortable. The free WiFi worked perfectly all over the hotel. The free breakfast was extremely busy but the eggs, potatoes and bacon were great. The also had waffles, toast, pastries, cerial, coffee and juices. They had a tough time keeping up with demand but with a little patience we ate well.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to Best Western much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"Best Western? More like Worst Nightmare..."

1
27/12/2015

Booked this hotel due to proximity to airport and advertised shuttle service. Arrived to learn shuttle is not available before 6AM. My flight departs 6AM so you can imagine our chagrin. I saw more Iguana's in Florida with better personality and customer service skills than the young lady who checked us in. Zero empathy, no offer to help with alternatives and of course no management on station. Room adequate size but not that clean and in need of updating. No restaurant on site and the continental breakfast doesn't begin until 7am. Much better options than Best Western. Burnt once before with this chain and swore never again. Should have learnt my lesson.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
We are sorry we were not able to provide you with a better quality of service. This is not typical of our Best Western and welcoming staff, and we are always looking for ways to improve our guest experience. I want to personally apologize that our scheduled offerings was not up the standards you are accustomed to. Our complimentary Fort Lauderdale Airport Shuttle runs from 6am until 11pm and our breakfast Monday through Friday is from 6am until 9pm. On the weekends is an extended breakfast from 7am until 10pm. Naisha Becerra Assistant General Manager

"Not up to Plus par"

3
24/12/2015

Rooms need a bit of rehab; for a Plus location, was not impressed. Location is close to shopping area (within walking) for last minutes items if going on cruise, etc. Love Best Western overall, but should have not been priced for a plus hotel

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for loyalty with Best Western and taking your time to review our hotel. Please note that our rate structure is determined based on supply and demand as well as events taking place in our local area. Our rates are based competitively against other hotels in our immediate vicinity and unfortunately our rates do fluctuate. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Stay was fair"

4
21/12/2015

The hotel and the personnel on checking in were great. The main problem we had was that we asked for a 4:00A.M. wake-up call and it never came. Luckily I had my phone so we got up in time. When I asked about it the man at the desk had no record of a wake-up call for our room.. Scary if you had to count on that to catch your flight on time.

"Another 3 star stay!"

3
20/12/2015

Stayed here last April for the same reason as this one. Pre-cruise. Staff was helpful. Shuttle was a little late due to high volume at airport. Room was clean and comfortable. The reason we came back is comparably, this hotel has delivered the best bang for your buck. If you want a glamorous hotel with high dollar amenities, this hotel isn't for you. But if you want all the perks like shuttle cleanliness breakfast etc. for good value, this hotel should suit you just fine. ??

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. It is nice to hear that you found the room clean and enjoyed our teams friendliness. We work hard to keep our BEST WESTERN alive at our property and it always nice to hear when guests can notice. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"Disgusting rooms and treatment."

1
17/12/2015

Checked in for 2 nights, 2 rooms, first room, the bed sheets did not appear to have been changed, second room smelt of chemicals, our friend suffers from Asthma and it was already affecting his breathing, , after less than 10 minutes went back to reception to tell them of our findings and asked to check out and to receive a refund, this was REFUSED by reception staff and Manager and we were charged for the first night for both rooms. DO NOT STAY AT THIS HOTEL, disgusting treatment.

"Nice hotel"

4
16/12/2015

Arrived here on 12/4 for a cruise on 12/5. Free shuttle from airport to hotel, $10 per person from hotel to cruise port. Check in was easy and the staff was friendly. The room was quite large and clean, the bed was comfortable and the bath room was clean with ample towels but a bit scratchy. House keeping realy should know what fabric softener is used for. If you don't arrive with a car you have a major problem when it comes to eating. I was rather surprised that a hotel of this size did not have an on site restaurant because there are only 3 restaurants within walking distance. A cuban restaurant, a subway and a family owned sub shop. I never saw the Las Vegas 8 across the street, but the cuban restaurant could have taken over it's place. If you want to eat in your room there is a delivery pizza and grill place, just ask the front desk for the menu. You get a free buffet breakfast not much different from the dozen or so best westerns that I have stayed in that have a free buffet breakfast just get there early or you will be eating standing up. The dining area is WAY too small for the number of guests. Will I be comming back? Only if I drive a car, not that the hotel is bad just that I don't like eating in my room and the nearest decent restaurant is over a half a mile away in an unknown neighborhood.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for your review. We are glad you enjoyed our shuttle services, friendly staff as well as our large clean rooms and specially our comfortable beds. We do have a separate sitting area for our complimentary breakfast overload. We hope to see you again. Naisha Becerra Assistant General Manager

"Dirty and not wanting to help"

1
15/12/2015

Very poor customer service and the room was dirty. I have had to call back multiple times to request my receipt and find a tracking number, every time I call, the employees don't want to help and tell me to call back later or state they are not able to help. It's been a week since I stayed at the hotel and I have yet to receive my receipt or my tracking information. I have talked with multiple people and I've emailed a representative with no help. Today I was told that a manager will call me tomorrow. The furniture was stained and the floors were dirty.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call me directly at 954-926-7300. Naisha Becerra Assistant General Manager

"and you can park your car there while you travel for $5 per day."

5
15/12/2015

The staff was welcoming and helpful. Room was clean, large, and quiet. The free van to the airport was on time and comfortable. We also used the van on our return. Driver was friendly and experienced. .. Breakfast had a varied menu, coffee was good. The value was good- especially with the perks of parking and travel to and from the airport.

"Good one night stay"

3
12/12/2015

We booked this hotel for our overnight stay before our cruise. I base my rating for hotels of similar class. I'm not comparing this hotel with a luxury hotel. We had booked for a family of 3 long time in advance. Here is the list of pros and cons. Pros: Free shuttle from airport Large room Free breakfast Plenty of plug ins close to the beds Easy and quick check in Helpful staff Close to restaurants Cons: Musky odour in the rooms Not enough toiletries (3 of us and only 1 shampoo and 1 conditioner) Not enough coffee in room(only 1 coffee pod) Only 2 sets of towels I would stay here again but for one night stay. We found shuttle to Miami Port a fraction of the price that the staff were recommending. I hope you find this review helpful and feel free to ask any questions.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Knight66: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to our BEST WESTERN PLUS Fort Lauderdale Airport South much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Mananger

"1 night before cruise vacation"

4
12/12/2015

I only stayed here one night because I was going on a cruise out of FLL. I picked this hotel because it was close to the airport, had a good price, and most importantly offered an included hot breakfast which was very satisfying. 1 night here before a cruise is perfect. $10 shuttle to the cruise port.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Jared K: Thank you for taking the time to review us on TripAdvisor. I am glad that you enjoyed your recent stay with us and we look forward to having you with us again soon. Naisha Becerra Assistant General Manager

"Overnight Connecting Stay"

3
11/12/2015

For an overnight airport connection it was a good stay. Price was good and amenities were good. The room was clean but had a musty odor which was prevalent. Staff were good for answering questions and service. Breakfast was good the next day for our long flight and that was a nice amenity. I would recommend the hotel for a one night stay. There were also some restaurants about a 20 minute walk from the hotel and it would have been nice to have a map printed out on the back of the info sheet they provided with the names of the close restaurants.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear 870Resident: Thank you for your review. We are excited to hear that you enjoyed our proximity to local restaurants. It is also nice to hear that you enjoyed our hot and cold deluxe breakfast as well as our teams dedication to service. We hope to serve you again. Naisha Becerra Assistant General Manager

"Gone down a bit..."

4
11/12/2015

I stay here for convenience, not ambience, but it has gotten a bit more run down since my last visit. It is a good value and there is transportation shuttle to and from airport, so who can complain. If you don't care for waffles (my daughter doesn't and I have gone gluten free), then there is little reason to get up early for breakfast (overcooked sausage, an assortment of cereals and fried eggs, toast). We slept in after the first day and just had some snacks in the room (like the convenience of a fridge and microwave). There is coffee available in the lobby all the time, so that was much appreciated. Not sure if we will stay here next time...there are some nice new hotels right next door...may give those a try

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear JOYSKID: Thank you for your review. We do all we can to create a great experience for each of our guests; actively looking for ways keep costs low and offer enhanced services for comfort and convenience. I appreciate your review as it provides valuable feedback. As well, we are very sorry to hear that you were disappointed with the quality of your breakfast you experienced during your stay. We are working to improve our offerings and welcome your comments. The next time you are in the area, please consider staying with us at again. Naisha Becerra Assistant General Manager

"Just ok"

2
10/12/2015

This hotel is just ok, but not worth the price they charge. This is the worst best western I've stayed in. I've stayed in others that were very clean, quiet. For what you pay for, this hotel and it's location is just "ok." It's right off the freeway on one side and the other side there is new construction going on, so it's not quiet. The room's themselves were not bad. The bathroom was updated, so that was good. However, the furniture needed replacing and looked bad. The carpet in my room was stained and not cleaned. The air conditioner didn't work properly. They allow penske moving company store their trucks in the back, so parking was limited. Some guy, (apparently he was a penske driver), was swearing at a gal and calling her names out by the pool, and the front desk staff did nothing to diffuse the situation nor ask him to leave the property. The shuttle driver was 2 hours late for pic up at the airport. They don't answer phones when u call down to the front desk for a wake up call. U will b ignored. So, it's up to u to figure out how to set up the alarm clock in your own room. The only thing good was the breakfast. It's a good choice of hot and cold food. Front desk assistant management staff was rude, impolite and not professional.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Travelor2016: We are sorry we were not able to provide you with a better quality of service. This is not typical of our Best Westerns welcoming staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we are we try hard to make sure all of our guests have a great stay. Thank you for your feedback. Naisha Becerra Assistant General Manager

"Convenient"

4
10/12/2015

This hotel is very convenient if going to and fro the airport. The shuttle is free and works out well. It is a pretty new hotel so it is clean and the wifi is free. The breakfast time was only until 9a. We felt they should have extended that until at least 9:30. We felt rushed.

"Close to Project Site"

3
10/12/2015

Hotel was good value for the money. Good location for access to the work site by the Ft. Lauderdale airport. Easy on off of the expressway to many locations. Would be a good cost effective hotel for the cruise center.

"Shuttle Driver"

4
07/12/2015

The shuttle driver to and from the airport was especially helpful and friendly. We were without any transportation and needed to run an errand and he worked us into his schedule, stopped and waited for us, and took us back to the BW without being late. Very nice. Don't remember his name - my bad.

"Cruise Hotel"

3
25/11/2015

We stayed two nights, pre/post cruise. This is a good hotel for that purpose. Very close to port and airport. I was with 16 people and the service was good. Leak in the lobby ceiling, but all in all a good place to stay if you are cruising out of Fort Lauderdale

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Loreene O: Thank you for taking the time to review our property. We are glad you found our BEST WESTERN PLUS Fort Lauderdale Airport South convenient to the Fort Lauderdale Airport and Port Everglades. Thank you for recognizing our staff as well. We appreciate you bringing the leak issue to our attention. We look forward to having you stay with us again soon. Naisha Becerra Assistant General Manager

"Covenient, Clean and Good Breakfast"

5
24/11/2015

We arrived at about 9:30 PM after a very long day of flights from Vancouver, British Columbia. Availing ourselves of the hotel's free airport shuttle, we walked into the lobby and were greeted by a very friendly and courteous Daniel, a reception staff person. It's late in the evening and usually, by that time, staff are tired and anxious to go home but not his man. Hotel reception personnell could learn a lot from the way this man greets the guests. Our room was clean, as far as hotel rooms go, and the bed was comfortable and with an exposure at the back of the hotel, where we were not spared traffic noise - a consideration when you visit here. Traffic noise isn't an issue here alone as all hotels in the area are expoxed to high volume traffic so ask for a 'room at the rear'. We chose this holel because it was close to both the airport and cruise ship terminals and because of its proximity to shops and restaurants. Though some restaurants may be a bit of a hike, none are that far away as to pose a problem. We chose the Cuban reataurant called Las Vagas Cuban Restaurant, just across the street (though it was across the street, we had to go farther afield to a traffic light in order to get to the other side otherwise one takes one's live into one's hands attempting a crossing at other than a crosswalk.). In the event of our return to the Fort Lauderdale area to catch another cruise, something very likely to reoccur, we shall stay here again. Remember what it is, it's a hotel with a nice bed that offers its guests a very adequate complimentary breakfast. If you come, do say Hi to Daniel though he may not be here to greet you. His mannerism and exceptionel customer service will certainly assure his upward movement through the Best Western Chain. Richard

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Don S: Thank you for your lovely review. We are so pleased to hear that you enjoyed our levels of service and cleanliness. It is also nice to hear that you enjoyed our proximity to shops and restaurants and that we are so close to both the Fort Lauderdale Airport and Port Everglades. We hope to have another opportunity to serve you. Naisha Becerra Assistant General Manager

"A bit different."

3
22/11/2015

We ended up arriving at the hotel really early and when we walked in we could tell right off that this was a major place for cruise people to stay before and after a cruise. The ladies at the front desk would NOT check us in before 3 so we waited patiently. Finely they told us we could check in and when we got up to our room it was quite clear that the housekeeping staff wasn't finished though they weren't around. The floor hadn't been vacuumed and there wasn't enough towels in the bathroom. But by then I was tires and since the bed was clean and the room wasn't a totale mess I just decided to make the best of it. The next day we left on our cruise and 7 days later we came back. This time the experience was much different. We got to check in early and the room was great. The bed was comfy and there was plenty of towels in the bathroom. Yay! The breakfast was also very nice. Getting something to eat outside the hotel was a bit challenging. We did find a really nice deli down the street though. The place was called Mr M's.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear shannonf815: Thank you for taking the time to review our property. We are glad you found our BEST WESTERN PLUS to be so clean and convenient after your 7 day cruise. We appreciate you bringing your first experience to our attention and we do apologize for that as well. We look forward to having you stay with us again soon. Naisha Becerra Assistant General Manager

"Worst Western - Avoid this hotel at all costs! Stay at the nearby Hampton Inn instead!"

1
21/11/2015

After our one night stay here, my wife referred to it as the "Worst Western." We booked our room through booking.com. Upon arrival, our reservation had not yet been entered into the system and had to be retrieved. This was the case for other guests who had made their reservations through hotels.com and expedia.com. It took extra time for the hotel staff to retrieve the reservation. Fair enough. The rooms were not ready at the stated check-in time of 3 pm. When we did get our room about 30-45 minutes later, the vent fan in the bathroom was missing and the vent cover was hanging open. The towels were dirty. At least the bed was comfortable. However, upon returning home, I discovered that our credit card had been charged for multiple nights, even though we only stayed for one night, The first time I called, I spoke with a clerk named Roberto. He simply told me thy had only charged me for one night, and to check with my bank. I called the next day and spoke with the assistant manager Naisha. She was very helpful, but had two nights charged to our credit card number instead of one. In addition, she had our credit card number affiliated with a different (fictitious?) name, who was a no-show. As a result, we ended up calling our bank to cancel our credit card and order a new one. We contacted Best Western corporate about our experience, and ultimately received a 30% credit on our stay. We should have stayed at the nearby Hampton Inn!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear chris d: We want to personally apologize for the delay in room availability before 3pm. Our property does have a high demand of early arrivals which the front desk registers everyone in order of arrival and by room type. We continuously monitor our vacant clean rooms availability to get everyone accommodated as soon as possible. I'm glad that I was able to assist you with your room charges and thank you for making us aware of the situation. Naisha Becerra Assistant General Manager

"I would never recommend you stay here"

1
20/11/2015

We stayed at this hotel for a week. This is possibly the dirtiest hotel in the chain. They barely ever cleaned the room, left dirty towels on the floor. We always had to ask for clean towels. They didn't do the basics for what you would expect a hotel would do. The beds can be made better by a 5 year old. Blanket left on the floor to the side, sheets half tucked. I was extremely disjointed. The breakfast isn't anything special. The eggs were possible the worst I have ever tasted. The bathroom is very tiny. Don't waste your money, there are better hotels ia m sure in the area.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Nilofer M: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS Fort Lauderdale Airport South much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call me at 954-926-7300. Naisha Becerra Assistant General Manager

"Great place to stay near FLL"

4
15/11/2015

We booked the Best Western for the night before we left for a cruise out of Miami. We arrived very late and the staff member who checked us in was very courteous. The room was nice and clean. The breakfast was a step up from the budget hotels with hot food available, although there was no bacon or sausage available the morning we ate there. We would definitely stay here again!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Jessica P: Thank you for taking the time to review us on TripAdvisor. I am glad that you enjoyed your recent stay with us and we look forward to having you with us again soon. Naisha Becerra Assistant General Manager

"Great for parking and shuttle to airport"

3
14/11/2015

Room was nice, comfortable and clean. Bed was comfy. Had a problem with noise across the hall but the hotel staff took care of it immediately. The free breakfast was good. The airport shuttle is super convenient- you can leave your car in their lot for $5 day while you travel. Antonio's Pizza and Italian restaurant is fairly close and delicious.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Amanda350: Thank you for taking time to review our property. We are glad you found your room to be comfy as well as clean. I am glad our level of service met your expectations. We hope to have another opportunity to serve you again. Naisha Becerra Assistant General Manager

"Great pre-cruise stop"

4
14/11/2015

My husband and I stayed at this hotel prior to a cruise. We were picked up at the airport by a free shuttle and we took a paid shuttle ($10per person) to Port Everglades to board our ship. It was very convenient. The room was clean, the bedding was plush and we had an excellent breakfast. No complaints whatsoever of this hotel. We would definitely stay there again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear nannyto7: Thank you for your lovely review. We take pride in our level of service and keeping our property clean, it is always nice to hear when our guests notice it. We are glad you were able to enjoy our shuttle services, our hot and cold deluxe breakfast and our pillow top beds. We hope to have another opportunity to serve you soon. Naisha Becerra Assistant General Manager

"On Lauderdale Time"

5
14/11/2015

Great Hotel and staff. Told good places to eat late night. Very clean. Great breakfast the next morning.with lots of choices. Staff was very helpful getting our shuttle to the cruise the next morning as well.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Travels257: Thank you for taking the time to review us on TripAdvisor regarding your recent stay with us. We are constantly striving to make the best guest experiences and thank you for your comments. If there is anything else that you did not mention in the review that you feel would create an even greater guest experience, please let us know. Again thank you for your valuable time and we look forward to having another opportunity to Wow you in the future. Naisha Becerra Assistant General Manager

"Don't stay at Best Western Plus Fort Lauderdale"

1
13/11/2015

They have a "policy" that even if a room is ready, they will not let you check in until 3PM!!! The General Manager did really not care at all about your dissatisfaction with their "policy" .Weary travellers had to sit in the lobby and breakfast room until 3PM, which by the way turned into 3:30!!!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Beverly K: Please accept our sincerest apologies for not having a room available before 3pm. We make every effort to accommodate each guest's room request in order of room arrival and upon availability and we are so sorry we didn't succeed with your arrival experience. Our dedicated team goes through each reservation to ensure we can honor guest requests whenever possible but sometimes cannot due to extenuating circumstances. Please consider staying with us the next time you are in our area. We will do everything we can to check you in as soon as possible. I again apologize that you were not satisfied with your stay. Please feel free to contact me so we can discuss this in more detail at 954-926-7300. Naisha Becerra Assistant General Manager

"Great Hotel"

5
13/11/2015

We were going on a cruise and stayed here the day before. Excellent hotel no issues, friendly staff great price compared to hotels in the area. Rooms small and only fit 4 adults no sleeper sofa or other room expansions. Breakfast was excellent one of the better hotel breakfast. Hotel is a known cruise stay spot due to the number of guess in the lobby on cruise day. food options in walking distance.

"Excellent for overnighting to catch a ship"

5
08/11/2015

This property is an excellent hotel to catch a ship at the Port Everglades pier if you need to overnight in Ft Lauderdale. Restaurants and other activities are a bit of a walk but they have a breakfast in the lobby area.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Anne G: Thank you for your review. We are glad you were able to relax at our property before continuing on your journey to your cruise. It is nice to hear that you found our breakfast enjoyable. We hope to see you again. Naisha Becerra Assistant General Manager

"FT LAUDERDALE SOUTH AIRPORT HOTEL- BEFORE CRUISE"

4
08/11/2015

Definitely a good place to stay if going on cruise or need something with free shuttle to airport. Friendly staff, they got us arrangements right away for cruise transport for $10.00 per person. Rooms were clean, lots of pillows, nice but small outdoor pool which was open late. Breakfast had a little extra, eggs, sausages, yogurt, waffles, juices and fruit, muffins, etc. Very clean hotel with very friendly staff, keeping on my cruise list!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear realtoru: Thank you for reviewing your stay at BEST WESTERN PLUS Fort Lauderdale Airport South. We are glad we lived up to the Best Western reputation for excellent service. It is great to hear that you enjoyed our hot and cold deluxe breakfast, and our tranquil pool area. We hope to see you again. Naisha Becerra Assistant General Manager

"cruise port hotel"

5
04/11/2015

Excellent hotel near Ft Lauderdale cruise port. Good service & very nice, comfortable rooms. Very helpful staff that provided good directions to the local area attractions. Also close to shopping mall & many restaurants, some that offer delivery service. Getting to the cruise port from the hotel was very easy. For those not driving, the hotel does offer a shuttle to & from the airport and for a small charge to the cruise port.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Breann2: Thank you for taking your time to review our property. It is wonderful to hear that you enjoyed your experience with us at BEST WESTERN PLUS Fort Lauderdale Airport South. We hope to welcome you back again. Naisha Becerra Assistant General Manager

"Fell below expectations"

2
02/11/2015

Hotel was not very clean. Breakfast was not that great. They asked for an imprint of my credit card to keep for a few days for "incidentals". I refused to give it since they had my card on file for the reservation. They wanted 50.00 cash instead which I also refused. had to speak to the manager who finally let it go, Hotel is in a sketchy part of town. Did not feel safe walking around to look for a restaurant since the hotel did not have anywhere to eat. The shop had a few frozen food items for the mircowave. Disappointing.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Michelle H: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS Fort Lauderdale Airport South much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"ms"

2
31/10/2015

Bad room ventilation get rid of the carpet!..plastic untensils at breakfast? are you for real? take of that 3 star rating!. One reception at the desk taking calls and doing other duties at the same time while checking is unfair to the staff and customers.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Syrena H: We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual I Care program and welcoming staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we are all about making sure all of our guests have a great stay. Thank you for your feedback. Naisha Becerra Assistant General Manager

"Good stay & price"

4
29/10/2015

The staff was very friendly, hotel very clean, shuttle on time and efficient. I didn't get to eat breakfast but staff very nice about offering coffee/tea before my early departure. A nice place to stay for a quick overnighter

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Chrashona G Thank you for taking some of your valuable time to write your kind review. We are delighted to learn that your stay was pleasant. Whether is for a quick overnight stay or as a parting point before a flight or cruise, it is always our pleasure to serve you. Thank you again for your kind comments and we hope to serve you again in the near future. Best regards, Naisha Becerra Assistant General Manager

"Not real great"

3
28/10/2015

Customer service poor - not helpful/friendly or patient. Never received the WI-Fi password, many of the breakfast items were out with staff standing around - garbage in dining area over-flowing. (The shuttle driver was great though) Front desk staff tried to double charge our credit card - not a great experience.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear patriciafR7185HV: Thank you for taking the time to review our property. I want to personally apologize that our breakfast buffet was not up the standards you are accustomed to. I have already spoken to the breakfast team and the front desk about their level of friendliness also. We hope to have another opportunity to serve you in the future Naisha Becerra Assistant General Manager

"Great value"

5
27/10/2015

As was a little concern about the location adjacent to I95 but the sound proofing was very effective. Staff was helpful and friendly--even other guests seemed unusually cordial ! Enjoyed figuring out the waffle maker at breakfast but was successful.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Phil N: We are so happy to hear that you found our BEST WESTERN PLUS to be so comfortable and convenient. We are glad you enjoyed our enjoyed figuring out the waffle maker in our breakfast area and also found our staff to be friendly and helpful. We look forward to welcoming you again. soon. Naisha Becerra Assistant General Manager

"Great for airport or pre cruise hotel"

3
24/10/2015

Very good location for access to cruise ships and airport. Don't stay here if you wish to go into Fort Lauderdale or surrounding areas. It is difficult to get anywhere other than by walking around the area, which is not very interesting. There is a large strip mall within walking distance which has some good stores, K-Mart, Ross for Less, etc. Also within walking distance, for dining, there is a Chipoltes, urban type cafe and the Moonlite Diner in front of the K-Mart.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear jugabouts: Thank you for reviewing our property. We are glad you enjoyed our properties proximity to the Fort Luaderdale airport and Port Everglades cruise port as well as the restaurant and stores in Oakwood Plaza. We hope to see you again. Naisha Becerra Assistant General Manager

"The super breakfast saved them"

3
23/10/2015

The wait EACH time we needed service at the counter was always too long. They have no bell for you to ring and must not have a video or window in the back for the employee to see when someone was at counter. The view isn't much to look at (right on interstate), but was convenient when going to airport super early. The elevator was slow and paint job in rooms were horrible!! But the business service area, lobby and breakfast were outstanding!! It saved them from flunking.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear 925dianen: Thank you for your review. We are very excited that you enjoyed our outstanding hot and cold deluxe breakfast, our business center and our complimentary early convenient transfers to the Fort Lauderdale Airport. It is truly disappointing to hear that our customer service team wasn't available as of immediately. We do apologize that your stay was not up to BEST WESTERN PLUS standards and I hope for another opportunity to serve you in the future. Naisha Becerra Assistant General Manager

"Don't rent here based on Free Airport Transfers"

2
18/10/2015

This was my 2nd stay here, solely based on hotel name and advertised free FLL airport transfer. The first time was November 2014. Flights were delayed, arrived FLL around 11:30p. Hotel transfer can was not available, so hotel refunded cost of taxi. This time, my flight arrived at 3:00p on a Friday. After waiting for two (2) hours outside in the heat with others also waiting for the same van, it finally showed up after multiple calls to the hotel. Hotel kept saying "20 more minutes". The driver stated that this hotel only had this one van, but the airport had 4 terminals. ONE van. Really, Best Western? Next time I stay in Fort Lauderdale it will be at the Sheraton or the Marriott. They have many vans to pick up customers.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Kay F: I'm so sorry your arrival experience from the airport stay was not as pleasant as it could have been and I sincerely thank you for taking the time to provide us with feedback. In response to the shuttle services, we will be providing an extra shuttle during peak season on high demand airport arrival times. I hope you'll please give us another chance when making future reservations to Fort Lauderdale. Naisha Becerra Assistant General Manager

"Best Western Plus thumbs down"

1
16/10/2015

Did not have free shuttle (as most hotels do) from Cruise ship port Everglades to hotel. Waited longer than other guest that arrived after us before room was ready. Web site said free shuttle to shopping malls which they did not supply. We requested a room with King bed which we got but it was a handy cap room. It was a dark room that felt dirty because the carpet was filthy and worn out. I have paid a lot less money with a lot cleaner rooms. We will never stay at this Hotel again and doubt if we would book at any Best Western Plus again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear cameronp744: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS Fort Lauderdale Airport South much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Naisha Becerra Assistant General Manager

"Average hotel with great breakfast and free parking"

3
16/10/2015

The Hotel was clean- updated and fairly new. Definitely somewhere you can lay your head comfortably. My TV had no sound for 50% of the channels. I reported the problem but there was no follow up from the Hotel staff. I could probably have been more proactive and continue to call them but I was on a mini vacay celebrating by B-day. Just didn't want to waste the energy. Really, the staff should have followed up with me. The room was cleaned nicely but then the soiled linen was left on the floor. Listen things happen but I think the Leadership should have more than apologized and offered something off the stay. that's jut me! Breakfast was delicious and there was a variety to choose from. Overall it is not a bad hotel , just a few mishaps that could have been handled differently.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Sarah G: Thank you for your wonderful review regarding our delicious hot and cold deluxe breakfast offerings and our clean rooms. We do apologize for not following through with your TV sound. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call me at 954-926-7300 We look forward to serving you again. Naisha Becerra Assistant General Manager

"normal"

5
16/10/2015

i enjoyed my view and my room and the way they have a grab bag if you can t get the breakfasts. the service was great the people was nice and the service was ok I went out for dinner and came back and need something and they sent housekeeping up with what I need

"Excellent experience for sleep/park/ride"

5
15/10/2015

Everything was flawless from reservation to stay to shuttle back and forth to Ft. Lauderdale airport. We were VERY plesantly surprised because we'd used another hotel 2 years ago for same purpose with disastrous outcome. We WILL STAY HERE AGAIN, and we WILL recommend it to others.

"Advertising of shuttle service was not accurate"

2
13/10/2015

There was no shuttle service upon landing at 10:50 p.m. and the once/hour shuttle had just left when I needed to go to the airport. Therefore, I spent $50 in taxi fares that I was not expecting and this was very frustrating to me!!

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Sarah B: Thank you for taking your time to review. We are so sorry that you missed our complimentary shuttle services. Our Airport shuttle runs from 6am until 11pm, after these times you would need to take a taxi. We do appreciate your business and hope you return in the future. Please feel free to contact me personally if you need anything else. Naisha Becerra Assistant General Manager

"Six Amazing Nights Love It."

5
12/10/2015

My fiancé and I spent six nights here two weeks ago. I must say that this is by far the most amazing place we stayed. The location is really great for shopping and eating. We even walked around the first day. The staff is amazing especially the front desk personnel, they are all very helpful, I remember some names, Wanita, David and Roberto, the lady who checked us in was great. The hotel is so clean, and smell so nice. Our room was huge and so comfortable, huge bed, flat screen on the wall. Housekeeping was great, very clean rooms, bathroom, mini fridge, microwave and great towels. Business center and gym. Unfortunately we were there to shop in Fort Lauderdale, we did not get to enjoy the pool. This is by far the cleanest hotel I have ever stayed in. From the hotel grounds to the building, elevators and rooms are really clean. We will definitely return there again. For the front desk personnel who's name I forgot, see you all next time and I'll write your names down. Continental breakfast included. Great place.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Aubrey F: Thank you for your review of our property. We take pride in our properties level of cleanliness and it is always nice to hear when our guests notice it. We appreciate your recommendation and will pass your kudos onto the team. We look forward to serving you again. Naisha Becerra Assistant General Manager

"Okay for price"

3
12/10/2015

Needed one night in hotel after 6 hour drive before a 7am flight. Staff was great and friendly, but room could have been cleaner. It was very noisy with what sounded like a party next door possibly doing drugs that we could smell. Not a restful night before flight. However, overall, good hotel with good bed for the price.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Linda R: Thank you for your review. It is nice to hear that you enjoyed our teams friendliness. I apologize that other guests disturbed your piece during your stay. Again thank you for your time and review. We hope to have the opportunity to serve you again. Naisha Becerra Assistant General Manager

"Best Western plus 1 night"

4
09/10/2015

I went to the Hotel because I had an early flight at the Fort Lauderdale Aiport the next morning. The hotel was clean, people at the front desk were really nice and it was a fast check in. The beds are really confortable and perfect to rest. The only to things I noticed is that for breakfast they use plastic plates, and forks, which I didn't like, and the food court has no variety to choose from. Then, I had to carry my 5 baggages to the shuttle because no one helped, but they have a free shuttle to the airport that departs every hour so this makes the ride to the airport really easy.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Aliki S: Thank you for your review of our property . We are glad to hear that you found our check in and out to be a breeze as well as our comfortable beds which that are so perfect to rest in. It is also nice to hear that you enjoyed our nice staff and our convenient shuttle services to the Fort Lauderdale Airport. We hope to welcome you back again. Naisha Becerra Assistant General Manager

"updating needed"

2
07/10/2015

There was mold on the walls and ceiling.Very bad odor in the rooms, Carpet needs to be replaced through out the hotel. Very displeased. Would not recommend the hotel until they make needed up dates. Hotel nice from the outside they definitely did not spend any time or money on the rooms or the carpet that needs replacing. We did not mention to staff had to stay just over night waiting for our flight back to New york.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear John K: Thank you for providing some candid feedback on our hotel and I'm very sorry you felt you did not get your money's worth. We always want to make sure our guests feel like they received great value for the expense paid. Nevertheless, apparently we missed some details before giving you your room. I hope you'll please give us another chance by contacting me directly at 954-926-7300 so that I can learn more about the incident and offer any assistance I can. Naisha Becerra Assistant General Manager

"Don't waste your time. Stay somewhere else like the Hilton or Hamptons."

1
05/10/2015

I agree with Darryll below. These guys flat out lie. I called before I booked to make sure that they had airport shuttle for 11pm. They said yes and to go ahead and book. So I did. Then I called the day before arrival to make sure I can get a pickup at 11pm, and they assured me I could. Then when I landed on September 19th and called for a shuttle, they tell me the shuttle service stops running at 10:45pm. The absolute perfect start to our honeymoon cruise trip. I know its a small thing but don't waste your time if you don't have to. You can get better service elsewhere for the same price. Its just not worth the hassle. Go with a trusted hotel.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear ngoway11: Thank you for taking your time to write a review of our property. I apologize that our shuttle services was not inside your time of arrival during your visit. I will be rearranging our drivers schedule for our late arrivals to ensure it does not happen again. Thank you for your feedback and we look forward to having another opportunity to Wow you in the future. Naisha Becerra Assistant

"One of the Best Rooms I've stayed In."

5
01/10/2015

Stayed 2 nights at this hotel as part of a road trip of Florida. I had stayed at this hotel in 2013 when going to a Miami Dolphins game. The King Suite on the 5th Floor was an amazing room. Entire Kitchenette that even had its own sink, very comfortable bed, excellent TV. Had a Love Seat as well. The Pool is somewhat lacking. (quite small) But everything else was very good. They offer a safety deposit box at the front desk as well as I wanted to keep cash and my passports safe when going out. The Breakfast was good as well. The hotel is at at a very central location off of the I-95 off of Stirling Road. Very close to Fort Lauderdale and Hollywood Beach.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Adam B: Thank you for your review. We look forward to your return. It is nice to hear that you enjoyed our proximity to Fort Lauderdale and Hollywood Beach as well as our comfortable King Suites and our On the House Breakfast. We appreciate your recommendation. Naisha Becerra Assistant General Manager

"Outstanding Experience"

5
01/10/2015

I really cannot say enough about this property. Everything was top shelf, from the staff at the front desk to the perfection of our sleeping room. The location couldn't be better and I look forward to returning here on my future visits to South Florida.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Jonathan M: Thank you for your review of our property. We take pride in our properties level of cleanliness and it is always nice to hear when our guests notice it. We appreciate your recommendation and will pass your kudos onto the team. We look forward to serving you again. Naisha Becerra Assistant General Manager

"Great place to stay ....."

5
30/09/2015

A great hotel with really low rates . Nice clean hotel with lots of upgrades going on all new rugs and stuff. Staff is always very frendly . Plus there is a really good full breakfast that's free . There is plenty of hotels around the area but I'll always stay here . Employees and Staff keep up the good work , place seems to be running perfect ...... Paul Barrasso. (Boston Ma)

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Paul B: We appreciate you taking time to review our property as well as your loyalty over the past years at BEST WESTERN PLUS Fort Lauderdale Airport South. We are glad to be your home away from home and look forward to serving you again and again. Naisha Becerra Assistant General Manager

"A very disappointing stay at the Best Western Plus Fort Lauderdale Airport South"

1
29/09/2015

Employees flat out LIE, room smelled like mold is my other title... but to start: I researched prices and before I booked a reservation I called the hotel directly and spoke with a girl her name was either Angelica or Angelique, I asked about the hotel shuttle and was told it stopped running at 11PM I explained my flight was coming in pretty close to that and I may not make 11PM so that I could see what other options I had. She told me just call when I land and they would make arrangements and send the shuttle. So I booked the reservation and the day of my flight I called before I even boarded my plan just in case what i was told was incorrect and needed to make other arrangements to get to the hotel. I spoke to Daniel this time and told him my flight was getting in just after 11PM and he stated to me to call and the shuttle would come. Now I arrive at FLL, get my bags and call the hotel at 11:05PM and was told by Daniel the shuttle stops running at 11PM and it only runs from 6AM to 11PM. This was very frustrating because I told him I called and talked to him maybe two hours ago and he said that he told me to call when I landed , he told me he didn't realize I was coming in after 11PM and I would have to catch a cab , I was pretty upset and told him i clearly said i would be there after 11PM and that I talked to someone weeks ago that said the same thing. He started speaking over me, maybe he was busy and irritated but I could sense his bad attitude and he told me the hours twice and I hung up. So I catch a cab to the hotel at my unplanned cost, if i would have had accurate information i could have caught super shuttle or gotten some other economical form of transportation. The biggest problem is i was told the wrong thing twice and it cost me money. Now to check in. So we arrive at the hotel and the person at the desk didn't greet us, he was having a conversation with someone on the phone it was most probably for work but to ignore us walking in was very uninviting, it was maybe 7 or 8 minutes before he could get to us. Once we got checked in the room smelled moldy.. i called down to ask about a humidifier and was offered the option to switch rooms which i really appreciated but it was late and i was already having a long night so i declined and just stayed in the moldy smelling room. i don't think i will be staying at too many best westerns in the future. I usually stay at marriott brand hotels and this was just a seemingly great rate so i went with it but i don't think i'll make this mistake again.

Naisha B, Manager at BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites, responded to this review
Dear Darryll T: Thank you for taking your time to review our property. I am so sorry to hear that you did not enjoy your most recent stay with us. Our Fort Lauderdale airport shuttle does run from 6am until 11pm. After these times you may need to take a taxi. We again apologize for the communication mi-step. Please feel free to contact me at 954-926-7300 so we can discuss this in more detail. Naisha Becerra Assistant General Manager