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Best Western Hotel Cityplace Inn, Dallas

4.0/5  - basé sur 407 notations.
4150 N Central Expressway, 75204-2131, Dallas, United States - See map
Best Western Cityplace Inn - Exterior The Best Western Cityplace Inn is ideally located in the center of Dallas. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Whether you're here for a convention or for an event at Dallas Love Field, you'll have the vacation of a lifetime when staying at our Dallas hotel. Enjoy being near downtown with a restaurant on site, so you never have to go far for a great meal. You can explore Dallas on foot, or kick back and relax while taking advantage of the great customer service. As an economy brand closer to downtown, both value and location come together. which is a recipe for a fantastic vacation. Visit Woodall Rogers Park or the American Airlines Center. There's something for everyone to enjoy in this part of Texas. The Southern Methodist University is also near our Dallas hotel, and we welcome guests in town for a game, graduation, homecoming or those here to teach for a term. Enjoy Dallas downtown, but still be only minutes from the campus. We're happy to accommodate groups as well as extended stays. We'll work with you to design a stay that perfectly matches your needs. Dallas conventions bring many guests to our property, and we understand that business travelers have unique needs. The Oak Lawn/Cedar Springs corporate area is a big draw, and the Dallas Market Center is another hot spot that's conveniently near our Dallas hotel. Our central location and close proximity to Baylor hospitals make us a prime choice for everyone here for work. With a 24-hour restaurant and coffee shop on-site, a hot meal and cup of morning coffee is never far away. Stay close to the Dart Rail, and there's a bus station within walking distance. Uptown and Downtown are only three miles away. Where you stay is just as important as what you do on vacation. At our Dallas hotel, we make making the most of your trip easy. Book a room at Best Western Cityplace Inn today and save on your trip! Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

Best Western

Hotel Cityplace Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 410 guest reviews
NOTE ISSUED
Excellent
157
Very Good
119
Average
79
Poor
27
Terrible
28
REFER TO NOTICE
Business Business
117
Couples Couples
102
Family Family
93
Friends getaway Friends getaway
43
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Booked weeks in advance and was told only smoking rooms available, rude staff."

2
15/11/2018

I booked this hotel weeks in advance for work and when I arrived I was told they only had smoking rooms available. Had I known that I would not have booked this hotel. I looked in the smoking room but it smelled like an old hotel room that had been smoked in for 30 years. It's a no for me. I asked the guy at the desk to hold my room while I called BW customer service and while I was on the phone with BW customer service he cancelled my reservation. Apart from this issue hotel is not very nice. Outside room doors, old building, rundown. Pony up the extra few bucks and stay somewhere decent.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank You

"Friendly Emplyees"

5
06/11/2018

what i like more about this hotel is how friendly emplyee the are ......they are really very nice and trying to help as much as they can to make your stay more comfortable .....this is really hard to find those days

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank you GM

"Love it"

5
06/11/2018

Hotel location is amazing very close to every thing ........and if you used uber will not cost you a lot loking forward to come agian ....also there is a rest in side hotel location which is nice and not expensive

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank you

"SMU Football game"

5
28/10/2018

Coming in from out of town , this location is perfect...lots of restaurants & stores very close. Clerk at check in was extremely helpful...& went out of his way to ensure all our rooms were exactly what we needed. Rooms clean & comfortable & hot breakfast with waffles, eggs & sausages was great.

"Liked it"

5
28/10/2018

Close to everything ....it is in the center of down town Dallas...close to restaurants, close to love field airport Breakfast was really nice and coffee is really good.employee are so friendly and helpful

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank You GM

"Well.."

2
16/10/2018

Didn't like having to wait outside in the cold while they pulled my reservation.. Yes, I checked in late about 9ish..My suggestion would be lobby needs to be open in the winter or if the temp is below 50..just saying. The AC/Heater gave a bad burning smell and sounded like something was rattling inside of it..we just didn't use it. The carpet felt damp not sure if it was because the rain..or if someone had dropped something in there on the previous stay..Just threw a towel over it and went about our stay. Rooms could use a little upgrade.

HiteshS576, Manager at Best Western Cityplace Inn, responded to this review
Dear Guest: Thank you for bringing this matter to our attention. We apologize for you waiting outside in the cold. We definitely consider your suggestion.

"Good stay, only concerns regarding Fitness Center"

4
11/10/2018

It was a nice stay overall. I had no issues with the bedroom, breakfast or anything. My only complaint was related to the Fitness Center. Unfortunately it is too small, the weighs are too heavy (the lightest one was 25 lb) and there is no place to sit or lay to do an exercise.

"Great Stay and Service"

5
08/10/2018

I was very satisfied with the service and cleanliness of the hotel. The affordable price made me a bit leery, but the room was actually great. The staff was VERY courteous and helpful. They even let me check in at around 10am because of my early flight. Would definitely stay again.

"Convenient and clean"

3
01/10/2018

Stayed here for a couple nights on a recent visit to see family in the area. This was nearby and I'm a frequent visitor to BW. Decent location overall, convenient to local streets--and surprisingly quiet given its nearness to a freeway!-- and local highways. Seemed to have plenty of parking and shares the parking lot with Buzzbrew. Nice pool in the parking lot, although we did not have time to use it--maybe next time. We arrived late, after 9pm and were asked to use the window for check-in--took a long time to check in (over 10 minutes) although the clerk was friendly, just seemed weird. Our room was clean, but seemed a bit dated decor-wise. Beds were comfy; A/C unit worked well.Breakfast was tasty and well-appointed. Pretty average BW but would stay here again. Desk clerk at check out was friendly and nice...

"Nice hotel"

4
01/10/2018

I just spent a night at this hotel in Dallas Uptown area. Good location. Very clean. Free parking. Friendly staff. Breakfast was ok. And free. There is a Jack in the Box across the street. And a couple of other restaurants that I didn't visit.

"Definatly we will stay here again."

5
09/09/2018

It was great experience for us at this hotel. Staff is super nice and friendly. Buzzbrews is within walkin distance. Great palce to get good burger and late night coffee. Manager Harry was very helpful. Great location.

"Great overall experience"

5
05/09/2018

All of the staff here was great ,the manager and the front desk were very helpful ij giving us directions to the west end and other attractions in dallas , the hotel is in the middle of it all... theres plenty of bars and restaurants nearby also!

"Great service and delicious breakfast"

5
24/08/2018

I come here very often because of the staff service and awesome morning breakfast. All the staff members knows me personally by my name which makes me feel like home. I can definitely say that this hotel is home away from home for me.

"Live it"

5
23/08/2018

Love this hotel, clean and friendly staff ..looking to book in the future and will recommend it to all my co workers and friends ..Every time will come to dallDa will be my favorite place to use See you next month

"Poor hotel, average motel"

2
19/08/2018

The pictures of this place on the Best Western website and the Google Maps entry are staged in a very careful manner to avoid showing what it really is. It mostly shows fancy suites and an impressive picture of the lobby; in reality the place is a quite unimpressive old motel. The Street View images can give you a better idea, showing the cramped parking lot in the courtyard of the two-story building with outdoor room entrances. The very small lobby is nowhere as nice as it seems in the picture. We only had a regular room, so I'm not sure where the suites are hidden. The room was clean, but wasn't anything fancy and was definitely showing some wear. The ice machine had a sign saying it was failing a lot due to "extremely high temperatures". The AC in the room didn't quite seem to keep the temperature down, but it wasn't terribly uncomfortable. The water reservoir for the coffee maker in the room was fairly dirty looking. There were no easily accessible electrical outlets near the bed and the only way my wife could plug her phone charger in was to pull the nightstand away from the wall and unplug the alarm clock (it was either that or the lamp). There was soap and shampoo provided in the room, but no lotion or conditioner as in other Best Western locations I have been in. Overall, it served it's purpose of giving us a place to stay for the night, but not much beyond that. The only bonus was that it was pretty close to the event we were attending at the House of Blues. The major issue with this locations was with trying to use our $20 Best Western travel card; I gave it to the front desk at check-in, and the guy acted like he put it in, but they apparently didn't actually apply it, so we were charged the full amount when we checked out. They didn't offer me a receipt so I didn't see it until I checked my credit card the next day. After I complained about it in a review on Google Maps they called me and offered to "refund" the $20, so in the end, I did get the discount that should have been applied in the first place; however, without a discount I would recommend staying somewhere else, as it definitely wasn't worth the full price.

Hitesh S, Manager at Best Western Cityplace Inn, responded to this review
Thank you for sharing your feedback with us. Your business means a lot to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I'm very sorry about the charges to your car when you provided the $20 Travel Card. I have checked and corrected the charges for you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.

"Comfortable and convenient"

5
14/08/2018

I stay here at least once a year. It is consistently comfortable, clean and convenient. Front desk is easy to deal with and the location is perfect for our downtown trips. Will continue to return when in the area.

"Great Stay"

5
06/08/2018

I had a great experience staying at Best Western Cityplace Inn. I arrived before the check in time. I was greeted by a friendly front desk person, and was able to check in early with no problem. I truly appreciated that. He directed us to our room. When we walked in, I was pleasantly surprised. The room was fresh & clean. The furniture and carpeting were in great shape. I requested a non smoking room, which is what we got. The room had a refrigerator, microwave, coffee pot & safe. There was a large vanity for all of our personal stuff . The bathroom was also very clean. The King bed was really comfortable. I slept great. The A/C worked great too. I checked out kind of early in the morning to get to the airport for our flight back home. There was not a front desk person at the time, but I left the keys with an employee and she asked me to provide my email for them to send me my receipt since there was no one to print it at that time. I got my receipt email later that day, just like she said. I did not eat the breakfast but there was a nice selection of food out. I saw cereal, muffins & Danish, fresh fruit, yogurt, a waffle making station, bagels & bread for toasting, and apple & orange juice. This was my first stay, but if I'm in the area again, I would not hesitate in staying again at Best Western Cityplace Inn.

"Good stay."

5
02/08/2018

Nice and friendly staff. Love the free breakfast. Lots of variety. My favorite was fresh waffle making. Very comfortable room. Nice bed and pillows. I ended up buy one pillow from them. Microwave and refrigerator inside the room was plus.

"SMELLS GREAT!"

5
02/08/2018

I had to title the review “smells great” because other hotels had bad odors in their non smoking rooms but Best Westerm keeps their rooms well lit with many lamps, a nice room clean smell, white sheets as the bed cover, and the overall appearance to other hotels is it's just clean and access to your car directly outside your room. It's a very quiet area and a great location. I really love this hotel and their staff are very helpful and sweet.

"Best Service."

5
20/07/2018

All employees from Frontdesk, Housekeepers to maintanance guy are really nice. Very good service. Had a issue with rooms AC. Maintenance guy came to room in 1 min and fix it. I was very surprised by the quickness of the service at this hotel. Breakfast lady was really nice too. I was impressed by the menu of their breakfast. They offer Hot Fresh cooked Bacon and Sausage as well along with regular of all other hotels. That's was a plus for me.

"Clean and Fairly Priced near Downtown"

5
18/07/2018

This is a clean hotel and conveniently located near Uptown and Downtown Dallas. The bed and pillows were very comfortable. Buzzbrews was within a walk in distance and serves really nice Expresso. Thank You

"Excellent service and stay"

5
14/07/2018

Up on my arrival, front desk agent gave me a cold welcome drink for me it was unexpected. Texas heat is crazy and this hotel knows hows to treat their guest and make their stay memorable. I was very impressed. Great Job by Management and Team of this Hotel. Nice staff, room was nice and clean. Lots of different options for breakfast and Buzzbrews is right outside the Hotel lobby.. I will definitely coming back here when I visit Dallas. Thank You

"Don't stay here."

1
14/06/2018

The website claims that this is an "Award Winning" hotel. NO way this can be true. The photos online do not represent the rooms. My room was VERY smelly, very dark - NOT at all like the photos online with light colored walls. The breakfast was disappointing at best with powdered eggs, coffee-colored beverage. I was fine with stairs, but if needed, there is no ramp or elevator to the second floor. Oh, and there was no pool.

"It was ok"

3
29/05/2018

It wasn't really convenient to anything, but it wasn't out of the way. The entrance felt dangerous every time we entered because it was only 1.5 cars wide, with a sharp right off a busy highway onto a sharp incline with a speed bump at the top. And there was no elevator. I mean, we were only on the second floor, but it would have been way easier to carry all our stuff to our room. Also, there was no working ice maker. To some, no big deal. But the most annoying part about that was that my husband called the front desk and asked where it was and they said there was one by the lobby (which was out of order) and behind the pool area (which no longer existed), but they failed to mention both of those facts. So clearly the hotel staff was not very knowledgable. The room itself was okay, but nothing special. It seemed clean enough.

"Friendly staff, great location. Excellent stay."

5
16/05/2018

With good location they have all we need. Restaurant within walking distance. I had a sandwich and some hot coffee which was really good. Staff of the hotel is very helpful. I will definitely recommend this hotel.

"Not as nice as other Best Westerns"

2
11/05/2018

I'm a fan of this chain, but this location wasn't so hot. Broken coffee maker, smoking plug, no spot for soap in shower, no dresser or table in room, broken jacuzzi jets.... IDK maybe one of the standard rooms would have been nicer, but the suite, for $173, was definitely NOT worth the money. Find another hotel.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for sharing your feedback with us. Your business means a lot to us... On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

"place is a dump "

1
06/05/2018

the parking is great and this place is good for being centrally located. however the rooms are falling apart. I also stayed here for three full days . the stupid maid never left shampoo in my room the Second day . she also never did the third day . the furniture is also falling apart. get a room elsewhere.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Dear Randie, Thank you for sharing your feedback with us. Your business means a lot to us... We pride ourselves on being a clean business hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I know how upsetting it will be without shampoo and room service. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

"Great stay"

5
30/04/2018

Eveyone in the staff was really nice and healful. Conviniently located near downtown. Resturant on walking distance. Buzzbrew has a somw delicious burgars and coffee. i really enjoyed staying here. i wil definetly recommed this hotel to my friends and family. thank you

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for feedback regarding your recent stay at Best Western City Place inn near Downtown/Uptown Dallas. We are delighted you enjoyed your stay with us. We pride ourselves on our customer service and cleanliness of our all guest rooms. It is great to hear that our team were able to assist you and deliver our hotel promise. Thank you for your positive feedback in regard to your experience with Buzzbrews restaurant which is conveniently located on the property. Your business is very important to us and we value your feedback. We look forward seeing you on your next stay. Thank you again for taking the time to write us.

"Good location, nice staff. Fair price"

4
21/03/2018

Room was clean and close to restaurants and nightlife. Close to SMU. Near the expressway, so it was a little loud, but not bad. Parking was tight, but not terrible. Have stayed here twice. Nice value for the location.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Dear Chris, Thank you for your feedback regarding your stay at the Best Western City Place Inn. We are delighted you enjoyed your stay with us and that you found our team to be so welcoming. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotels promise. Thank you for your positive feedback in regard to proximity to near by locations. We appreciate your feedback and will pass on your feedback to the ream. We appreciate you taking time to write us. Thank you for choosing our hotel and we look forward to seeing you on your next stay.

"Usually a great stay, disappointed this time."

3
21/03/2018

When traveling to Dallas, I always stay at this property because I have almost always been treated well, however, on this trip, I was very disappointed. I was not at all recognized at a Gold Member with the rewards program and some basic requests were not met...extra towels in the room and a ground level room since I have service animals and there are no elevators.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for feedback regarding your recent stay at our hotel. Our goal is to exceed in all the areas and provide 5 start services to each guest every time. We pride ourselves on our customer service and cleanliness of our all guest rooms. On behalf of our entire team, I would like to apologize for not exceeding your expectations.Your satisfaction is important to us. This are services issues and I will shared your feedback with my entire staff and we will make this right. Again, I apologize for the inconvenience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.

"Convenient and welcoming"

4
21/03/2018

This hotel is very well located next to an expressway and is surrounded by restaurants and other conveniences. Very functional, well appointed, with a good breakfast and plenty of parking. Definitely a go-to location for my next trip to Dallas.

"Room was not clean upon arrival.."

1
11/03/2018

So check in is at 3pm. My spouse and I arrived about 30 minutes early and asked to check-in. The guy at the front desk told us that our room was being cleaned at that very moment and suggested we wait. So we did. No big deal. We decided to go grab some food then come back. We got back at 3:05, checked in, got our room keys and headed to check out our room. When we got to our room, the door was wide open. I instantly got sceptical. We walked all the way in the room and there were cigarettes in an ash tray on the table, (we requested a non-smoking room), there was an over flowing trash can of beer bottles and there weren't any sheets on the bed. CLEARLY our room was not cleaned. We went right back to the front desk and it was a different guy. We told him about the mess, he apologized and called one of the house keeping ladies who said she would get right on it. According to the front desk guy, they didn't think the room needed to be clean right away. We waited around for 45mins then bailed. We we're exhausted from driving in and to have to wait almost an hour after checking in and still not have a room? I was not pleased. We cancelled our reservation and decided to stay at a different hotel.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Hello Tori, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have shared your review with my housekeeping and Front Desk staff. We will make sure this doesn't happened again with any of our guest. I hope you will give us another chance to show you how we have improved. Once again, I apologize for the inconvenience. Sincerely,

"Poor customer service and broken shower"

1
01/03/2018

This place was a mess. Yes an older hotel but needs a lot of work. The worst was our shower didn't work and by the time we figured it out it was two late to change rooms because we were headed to an event. I have called at least 7 times since and left messages for the manager and have never heard back. Horrible customer service. Though conviently locates how do you pay over 100 dollars a night for a hotel that the shower doesn't work in.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Hello Bailey, Thank you for completing the online survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm really sorry for not getting back to you on time. I wanna make this right and I hope, I can restore your faith in our hotel. Please contact me at [email protected] Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

"Bedbugs"

1
22/02/2018

The beds were comfortable and the room seemed clean. However, even though I looked for them, I got more souvenirs than I bargained for when we stayed here last week. They've got a problem in room 131!!!!! I have bedbug bites along my neckline, face, hands, arms, and waist. Also, the walls are incredibly thin. I heard the guys next door talking until 1 a.m. one night. I don't plan to ever stay here again.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Hello Chris, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We take any bugs issue very seriously at our hotel and that's why we use professional Pest control company to inspect all our rooms and public areas. Pest Control company has inspected room and they were not able to find any activities of the bed buds in the room that you have mentioned. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, I apologize for any inconvenience that occurred during your stay with us. Thank you

"Management worked with us"

3
16/01/2018

This hotel has smoking rooms, and a cool heart-shaped jacuzzi rooms, which is why we booked it. My wife and I have stayed here before, in the jacuzzi suite, and loved it. So, when our anniversary came around, we knew exactly where we wanted to go! I booked the smoking jacuzzi room online, but saw the reservation showed non-smoking. I called and verified we were booked in smoking, and was assured we were good to go. When we arrived, they sent us to a king suite, with no jacuzzi. Turned out they had given the room to another person before we got there, so no jacuzzi for us that night. My wife talked with the desk clerk, and he reduced the rate on the king suite by $10, so we would at least have a place to stay the night. I give the hotel good marks for reducing the rate, but major point loss for giving our room to someone else. We called around and found another Best Western with a jacuzzi suite for the following night, so at least salvaged the trip. Bottom line: would probably stay here again, but wouldn't trust the reservation until we checked in.

"Great location wonderful staff"

5
15/01/2018

Upon checking in late night for a supervisor I booked the wrong room tight and he the gentleman on the phone is able to accommodate me without incident which was an upgrade then I had to add a night unknowingly and they made this process so easy without incident also breakfast was great privacy nice it's happening at night it has enough excitement

"No hot water"

2
16/12/2017

There was hot water at 11pm but not at 5pm and 6 am. That would be a problem for several rooms not just one!!i thought best western had higher quality hotels. This is an old hotel with rooms opening to the outside balcony. The area is great but I expected better from best western.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Hello, Thank you for reviewing our hotel regarding your recent stay. I'm really sorry for the inconvenience during your stay with us. I really appreciate that you bringing this to our attentions. As we didn't have any complaints regarding Hot Water issue. I have shared your concern with my Maintenance staff & they are looking into it. Again, please accept my apologies for the inconvenience. I hope you will give us another chance to show you how we have improved. Thank you

"Good Service for a Good Price"

5
14/12/2017

Very happy with my experience at this hotel. Stay here every time we are in Dallas. Great service and love the 24 Hour cafe next door. Clean rooms and friendly staff . Would defiantly recommend Best Western City place Inn.

"Dated hotel, outside entrance to room, great breakfast"

3
13/12/2017

Rooms were clean, beds comfortable, easy access from the highway and great breakfast. Loved the bacon. Nice employees at the check in/out desk. Breakfast was wonderful. Bacon, eggs and potatoes prepared just the way I like them.

"Great location"

4
12/12/2017

Nice midrange motel with a clean room and free full breakfast in a area close to restaurants and easy access to the convention center. The King room I had was on the small side, but clean with a comfortable bed.

"Don't have a title for review"

2
08/12/2017

I do not recommend this location or this hotel. The parking lot and the sidewalks were filthy. The outside of the room where I stayed was dirty. There was no hot water and the sink would not drain. I was not allowed in the lobby to check in as I guess it was too late being after 9:00 which is why you would want to go inside to check in. Clerk was discourteous and inefficient. Reservation was questioned both nights with verification required.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Hello, Thank you for reviewing our hotel for your recent stay. Please accept my apologies for any inconvenience that occurred during your stay with us. The only reason our Guest service agent asked you for your identification & CC because you have made 2 separate reservations. Its done for your & hotel's safety. I have addressed other issues with my Housekeeping & Maintenance staff & re-trained them to handle this type of situation differently in future. Again, I'm really sorry for the inconvenience. I hope you will give us another chance to show you how we have improved upon your next visit to Dallas. Thank you

"Nearest to Dr. Office"

3
08/12/2017

Hotel was nearest to medical center. Adjacent restaurant is 24 hours and staff there were great! Hotel is dated but comfortable, surrounded by office towers on the Freeway. Room was very quiet and curtains kept light out. Exterior in out had us a bit worried, but room felt secure. Old style chain on door didn't support that feeling - suggest they go to something a bit more robust. Used handicap accessible room - shower stall seemed in need of cleaning.

"please advertise as a MOTEL"

2
07/12/2017

I picked this location because of its near distance to where i needed to be and the area was safe. However, I felt very unsafe at this MOTEL. It was not a closed in hotel like the website suggested. I was asked for money by 3 people while there, approached by someone every time i was in the parking lot, and people partied in the exposed hallways all night. Twice, others staying at the hotel followed my down a hallway asking what room I was staying in. I was unable to sleep because of concerns over my safety.

"The "Best" Best Western EVER!"

5
11/11/2017

I can't say enough good things about the staff and how well this property continues to take good care of me each and every time I visit Dallas. 100% would recommend property to my family and friends without hesitation.

"Dallas"

5
07/11/2017

Very Clean and comfortable beds. Also very good restaurant on site. Staff are friendly and helpfull. Location is ideal for the conducting business near downtown. I recommend this hotel to everybody. Also the breakfast is much better than typical Best Western hotel by providing eggs and bacon.

"Upgrades needed"

3
06/11/2017

The hotel has an excellent location, very close to Highland Park, and downtown. The remote did not work, when the front desk was notified, we were told to check the remote for batteries. The batteries were missing; the front desk did not send someone to bring new batteries or inspect the television. The light in the bathroom was dim, perhaps guests are not expected to read in the bathroom.

"Good Value for Money"

5
03/11/2017

I've stayed here a few times when traveling for business. I like that the location is conveniently located to Uptown/Downtown and Addison. Rooms are big. Free breakfast is satisfactory and the breakfast hours are long. It is next to a freeway but noise isn't too bad. Two other food options are located on the same premises which is super convenient when I'm traveling for work - Snap Kitchen and a Zagat rated diner.

"Restless in Dallas"

2
01/11/2017

The location sold this facility but the trash truck at 3:10 am and the night staff ruined our stay. Traveling with my husband and two adult children we needed the convertible sofa. When making the reservation by phone I asked to have the sofa made up. I had to walk over to the office to get bedding and make it up myself. When I opened the bedding sack I had a blanket a pillow in a case and one sheet. By the time I discovered we were missing a sheet night staff argued that that was all we needed! All sheets were scratchy and of poor quality!!

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Hello, Thank you for reviewing our hotel online for your recent stay with us. Please accept my apologies for all the inconvenience during your recent stay with us. I have shared your review & comments with all my staff to ensure we handle this kind of situation differently in future. Again, We are really sorry for not meeting your expectation during your stay.

"Helpful staff, good location, clean but much to worn"

3
01/11/2017

I almost didn't stay because the room looked so worn. I stayed because I am lazy and our nephew lives blocks away. The room turned out to be very comfortable in spite of its run down appearance. We received a last minute document that needed to be signed and returned. Chris, at the front desk, printed it for us. We signed it and he faxed it for us (the scanner wasn't working.) He gave us hours of our day to do other things and we so appreciated it. If they would remodel I would stay again, but the condition of the rooms can only get worse at this point.

"Amazing place"

5
31/10/2017

We stayed in this place for 4 days, it ways amazing...rooms were clean, food also really good, position of this place was great, they have swimming pool, great wifi, big parking area. We will definitely come back to this place. :D

"Slow front desk"

2
30/10/2017

First, be careful pulling in off the frontage road the speed bump at the top of the incline is very inconveinent for cars. Second, the lobby is very small. Third, the check in at night was the slowest and most unprofessional I have ever experienced in a hotel.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Hello, Thank you for reviewing our hotel regarding your recent stay with us. Please accept my apologies for not meeting your expectations. The Speed bump is there for safety of our guest. It protects all our guest from any accidents with street traffic. We offer complementary Hot Breakfast in mornings so sometimes our lobby get crowded. I have shared your review with all my staff & we will use it to improve our services. I hope that you will give us another chance to show you how we have improved. Again, I apologies for any inconvenience. Thank you.

"Nice surprize"

4
28/10/2017

The Best Western Cityplace looks dated, because all the doors open to the parking lot, but I have stayed here several times and really like it. It's very convenient if you're driving yourself. Give it a try!

"Visit from NY State"

4
26/10/2017

Location and price were very good. It was comfortable and clean. The breakfast was free but just okay. While there, my husband and I met Segundo Gutierrez, the maintenance supervisor. Segundo was friendly, helpful and an incredibly hard-worker. He took pride in this hotel as if it were his own. This hotel is lucky to have Segundo, a reliable, skilled and all-around handy man.

"Convenient"

5
26/10/2017

Nice and reasonably priced near downtown Dallas. Friendly and helpful staff. Nice little diner next door open 24-7. Very nice breakfast served in hotel lobby.Front Desk staff is very professional, helpful, and friendly.

"Good location & friendly staff"

5
20/10/2017

We were there for state fair. Very close to the state fair, good price, location is the key. Near to downtown and uptown. Will definitely stay here again next year. Onsite Restaurant is a plus. Open 24 hours.

"Great stay and helpful staff"

5
19/10/2017

I thoroughly enjoyed my stay at this hotel. It was very comfortable and clean, the staff were always kind, courteous and helpful to any questions. I will definitely be coming back again when I come to Dallas for business.

"Time for a remodel"

2
16/10/2017

Very few electrical outlets. No USB ports, Dingy room. Lights didn't work; GM was aware. Toilet set on an angle. Overpriced. Breakfast buffet closed early and there was no fresh food 1/2 hour before it was shut down. Other than this, it was a great place.

Hitesh S, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.  Thank you.

"GRATEFUL"

5
16/10/2017

Everyone was great in their assistance and concern. The food was good, but at times it seemed to be a little cool. The couch was comfortable, but a little low for us to get out of and the bed was good. Thank you.

"Nice place"

4
14/10/2017

Stayed for 2 nights in a suite. Suite has king bed,sofa and coffee table in main part of room and double bed, microwave and refrigerator in separate bedroom. Both rooms have tv. Staff are very friendly and helpful. Quite area with a small restraunt on site and a Jack in the Box across the street. Parking can be a challenge for full size pick ups and cars.

"Convenient"

5
13/10/2017

The motel was very convenient to our meeting place. It was also close to downtown so it made it easy to visit museums and historical places in the downtown area. The Royal China restaurant was an excellent place to eat which we would rate a 10 if it were possible to rate it in this survey.

"Good but needs improvement"

3
10/10/2017

We stayed here for 4 days in early Oct. Our room was avg size with a king bed and a small bathroom with good counter space. The bed was comfy but very hot with the duvet cover (need to crank the AC for comfort). WIFI worked well as did the quiet AC. The place was fairly quiet even though it's next to a freeway. The room had a big safe and the fridge worked very well. The place is fairly old and needs work in some areas. There is no elevator so you need to carry your luggage if you get a room on the 2nd floor. Breakfast was excellent and staff very friendly. The pool was nice and refreshing but it has very little shade and the towels are very small and thin. The area around the pool hadn't been cleaned in a while. There was lots of gravel around the entrance as well as in the pool. The area around the pool was dark and we noticed the bottom of our feet were fairly black. They had the parking lot tarred while we were there so parking was an issue as was the smell of tar seeping into the room. I suppose it has to be done at some point but it didn't look like it needed it for a while. There were a few restaurants within walking distance. It served its purpose but not sure we'd stay here again .

"Elizabeth & Best Western are GREAT!"

5
02/10/2017

Since we took a direct hit from Hurricane Harvey, we were not sure if we would be able to visit our son in Dallas. We lost electricity & had many trees uprooted onto our animal shelters...dangerous & alot of work to do. When I called the hotel directly & explained our situation, Elizabeth told me I could wait until the last minute to decide on keeping the reservation or not & that we would not be charged for it. We couldn't see the end of the tunnel just yet, so we ended up canceling last minute. When power was restored & we finished cleaning up our land, we made another reservation. Elizabeth greeted us with a smile & kind words for us & I felt like I was at home. The 2 cleaning gals were sweet when I asked for more towels & another door sign. Little things that mean alot. We will continue to stay here from now on. The rooms are clean & I felt the area is safe. We ate at BuzzBrews Kitchen, a diner on the property & enjoyed our meal. Thank you Best Western & Elizabeth. She most definitely deserves to be recognized!

"Not worth the money"

2
02/10/2017

Room was smelly, half of the light and outlets didn't work. Breakfast at McDonald's is better. Parking sucks. Hotel badly needs updates. Smelly room and 1/2 of the lights and outlets didn't work. Room was very small and Way too overpriced even for the so called awesome area. Nothing was hardly open for 9;00 Saturday night.

, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations during your visit. We are located only 2 miles from Downtown Dallas and mostly many places are open till very late on weekends. I have shared your feedback with all of my staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback.  We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.

"Smoking Hotel"

1
27/09/2017

I admit it was my fault for assuming a hotel would not stink. Assuming that a hotel would NOT allow smoking. So when I booked a room and arrived to find out there was no non-smoking rooms available, I had to cancel out and find another hotel.

"Clean Rooms"

4
12/09/2017

The room was very clean and the beds were great. The beds were very comfortable and the pillows were very soft. But in the morning there was no hot water and we did not get the wake up call we requested.

"Dumpy hotel in great location"

2
10/09/2017

Below average Best Western. Dank smelly room. Dark. Worn linens and pillows. Fish smelly window unit that had two temperatures wet air and frigid air. However, the hotel is very convenient to museums and downtown attractions. Even though it's not very nice, it's more affordable than nearby hotels

, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for taking the time to review us regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations during your visit.  I have shared your feedback with all of my staff to ensure we handle these types of situations differently in the future.   Again, thank you for your time and valuable feedback.  We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.

"Mattress = Plywood / Unfriendly staff"

2
08/09/2017

The stay at this hotel was so unpleasant, that I normally never write reviews, but I have to for this one. The mattress was so HARD, I felt like it was made of plywood, The pillows were like little popcorn pillows, too small and soft. The carpet looked old and worn and some of the baseboards were missing. The cleaning crew started knocking on our door around 10:30 and continued 2 more times before the posted noon check out. The food was disgusting!! The coffee was so strong, I thought about using it for motor oil. The eggs were powdery, the sausage was extremely greasy and the potatoes were burnt and cold! The eating area was so crowded, I took my food to my room to eat. We won't be staying there again.

, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for taking the time to review us regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations during your visit.  I have shared your feedback with all of my staff to ensure we handle these types of situations differently in the future.   Again, thank you for your time and valuable feedback.  We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.

"Excellant hotel . Very nice and clean rooms."

5
30/08/2017

It was really pleasant stay. Love the level of service they provide . Staff was very friendly.I usually stay at this hotel during my visit to dallas. I always find this place very relaxing. Price is just right. I would recomond this hotel

"Falling apart hotel."

1
23/08/2017

The sink stoppers are broken. The tub stoppers are broken. Didnt have hot water during the night when trying to shower. The bed was comfy and it was a clean room. The toilet ran constantly and drove me nuts.

, General Manager at Best Western Cityplace Inn, responded to this review
Hello, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. 

"One night -Don"

2
11/08/2017

Hotel is old but room was clean. Location is the only benefit. On N Central Expressway (US 75). Close to downtown and Baylor hospital. Very noisy due to expressway . It is of moderate value ($101.74) including tax. If you need a close in location and not particular of the outside looks, it is OK. Hotel looks as if it was built in the 50's..

, General Manager at Best Western Cityplace Inn, responded to this review
Hello, Allow me to apologize on behalf of our hotel for failing to meet your expectations during your visit. We are an exterior hotel property. We did renovation on the hotel just a year ago.   Thank you for your time and valuable feedback.  We sincerely appreciate it.

"No Frills...No Complaints"

4
09/08/2017

When considering this location, know that it is no five star hotel. But it is every bit a 3+.....Your room includes flatscreen TV, refrigerator, microwave, desk/chair, sofa. The bed is one of the most comfortable I can remember. Friendly staff and complementary breakfast to start your day! Will have no problem returning to this location.

"What More Do You Want?"

5
08/08/2017

The rooms are clean; the wi-fi works great; the staff is courteous and knowledgeable; the location is fantastic if you are doing business downtown or visiting physicians associated with Baylor University. Unless you have an irrational urge to spend more just for ego's sake; stay at this motel!

"QUALITY, VALUE, LOCATION, THIS PLACE HAS IT ALL!"

5
07/08/2017

Whenever my travel plans include Dallas, I always stay at this Best Western. It is conveniently located and has excellent access to the freeway, so you can be anywhere within minutes. The value for the price can't be beat, and the icing on the cake is the incredible staff, the manager Elizabeth to be specific. Do yourself a favor and stay here, you won't regret it!

"Good Location."

5
31/07/2017

Everything was very nice. I loved the location everything was near by. Hotel staff was very helpful. Room was nice, cold and comfortable. Manager and breakfast lady was friendly. I will definitely stay here again.

"1rocker"

5
17/07/2017

This was our first time staying here but it will not be our last. The room was spacious enough to moneuver around without bumping into one another. There was shopping,dining and gas within a stone's throw. There is also a 24 hr restaurant on property that has great food. We even had the pool to ourselves one day.I would highly recommend this hotel to everyone.

"WTAL Mega Fest 2017"

4
02/07/2017

This was an overall great experience being at this hotel and 10 minutes away from the convention center. Everyone was pleasant and friendly. God Bless You! I enjoyed our breakfast and locations Thanks

"Great Service"

5
02/07/2017

I had a great time at this hotel. It was clean and the place was well maintained. The property looked like it was completely updated and their are security cameras all around the property I felt safe and secure in my room. I also enjoyed the breakfast during the weekdays.

"HORRIBLE PLACE"

1
28/06/2017

Checked in VERY LATE on a Friday night and we were assigned a smoking room with a king bed even though we did not request one. We were reassigned to a non-smoking room with two beds. Night clerk was very friendly and accommodating. Next day, we placed "do not disturb" sign on door as we had checked in really late. Approximately 11:00, we left room and went out to have lunch. Returned to room approximately 2:00 pm and discovered that room had not been cleaned. I called office and told them we needed our room cleaned and also informed the maid as she was in the room next door. The front desk clerk this time was very rude and told us that it was our fault since we had placed the sign on the door. When we returned to room at 10:00 pm, we found the room had not been touched. Night clerk said he could do nothing for s but did offer to bring us fresh towels. This hotel will NEVER get a single penny of my money again. The maids are inept and management is badly lacking.

, General Manager at Best Western Cityplace Inn, responded to this review
Thank you so much for taking the time to review our hotel, and thank you for your feedback. As the new manager of this property, I'm very interested in what our guests have to say.  First, let me apologize for the confusion regarding the bed types & service in the room you reserved. This is a training issues that I will definitely address with my front desk staff. We are working diligently to make improvements to our property, including retraining in every department. Our goal is a guest experience that creates loyalty. Please know that I am doing everything I can to make that a reality. And it's guests like you, that give honest and fair feedback, that make it possible. So thank you again, and we would love the opportunity to show you how we've improved. Hope to see you again soon!

"Dallas"

5
21/06/2017

This hotel was conveniently located to all the places we wanted to go. We spent 5 nights here and have to say it was very comfortable. Hot and cold breakfast was served every morning with lots of good choices. If you can't find something to eat in the morning you are not trying. Pool was very refreshing after a hot day of sightseeing!!

"Loved it"

5
13/06/2017

Dallas Best western cityplace inn has Great staff, Great service, over all i am very happy with my stay at this hotel..This is beautiful Hotel and i will visit them again. i wil recommend this place to my friends and family.

"Great Location. Excellent Hotel"

5
13/06/2017

This location is best for access to downtown Dallas and the Uptown area. It is right by US-75. Close to nearby restaurants and bars. Great staff and friendly service. Rooms are cozy and clean. I enjoyed my stay.

"Comfy"

5
13/06/2017

All accomodations were just as expected. Everyone at this hotel was extremely helpful. Rooms were clean and nice and the beds were comfortable. Breakfast options were good. Checkin checkout was smooth.

"Location"

3
09/06/2017

Best Western Cityplace Inn is well located in the Medical Center area and that is its best feature. Rooms are clean and maintained, however, decor is dated and could use an upgrade. Breakfast provided was very good and the variety of item offered was better than most facilities in this price range.

"Good"

5
06/06/2017

I always have a good stay at best western. This is why I always try to find a best western near where my event is . It is clean and the breakfast is awesome. My husband and I look forward to best western. We even went swimming at the pool on one trip. It is well worth the money.

"Don't waste your money"

1
05/06/2017

Dirty room. The floor had not been mopped in quite awhile. We wiped the floor with a towel and it came up brown and filthy. Bug infested. Mildew smelling rooms. Disinterested desk clerks. Not up to the usually high standards of Best Western.

"Perfect for quick business travel"

5
29/05/2017

Went to Dallas on business. After meetings went to the local bar a block or so away from BW. Chose Best Western for convenience and price. Very clean establishment, clean room, bathroom/shower clean and in order, fresh smelling sheets and offered free toiletries that I forgot to pack. Very comfortable stay. will use again at the next event in Dallas, TX.

"Had a minor issue which was taken care of immediately"

5
25/05/2017

So I was in dallas and I decided to stay at this hotel. Firstly this hotel is at a great location very close to downtown dallas and uptown. The staff is courteous and made me feel welcomed. During my stay I has an issue with the toilet flush. I called the front desk to complain and was not expecting the maintenance guy to show up in like 1 minute. the problem was resolved in less than 5 mins. apart from that the rooms were tidy and the price was a little expencive for BW but I guess its the location. Overall a good stay and I can say I will return back if I visit dallas again

"Smoking Allowed"

2
22/05/2017

I booked online and did not notice that I reserved a smoking room. And as the staff did not have any non-smoking rooms left, I had to cancel out and go elsewhere. I'm sorry, it may be my fault for not noticing I chose a smoking room, but I find it ridiculous that this place even allows smoking in their rooms at all.

, General Manager at Best Western Cityplace Inn, responded to this review
Hi Ted, Thank you for taking time to review our hotel, even you didn't stay here. Please accept my apologies for not being able to accommodate you with your requirements. Please understand that we would have been more then happy to move your smoking room reservation to Non-Smoking room if we had any available at that time. Sorry to inform you, but there are many hotels with smoking rooms & many guests who would like to stay in smoking room since they like to smoke. Once again, Please accept my apologies and I hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas. Thank you.

"To avoid"

2
19/05/2017

We spent one night This hôtel was very old and very old fashioned The bedroom had an old carpet The toilets didn't work. Outside there was a bad smell due to the neighborood Only plus is the breakfast which was correct

, General Manager at Best Western Cityplace Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations during your visit.  I have shared your feedback with all of my staff to ensure we handle these types of situations differently in the future.   Again, thank you for your time and valuable feedback.  We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.

"Needs Improvement"

3
12/05/2017

I went to the hotel (Best Western Cityplace Inn) on Saturday (4-22-17) for a concert. When I arrived, there was a man who was at the front desk saying to me "If you're paying with cash, You have to make a deposit to get a room. If You're paying with a credit and/or debit, You don't need to make a deposit". That is a waste of money and it is pointless. I called the number on the phone to reserve a room and it was $158 plus tax. I would say that's expensive to pay for the room. Whoever it was that was on the front desk on Saturday(4-22-17), needs some serious training.

"Two Nights in Dallas"

4
12/05/2017

Good location. Friendly reception staff.Room clean and comfortable. Complimentary breakfast limited choice and small seating area. Quite quiet even though it was close to major route into city. Convenient eatery on same plot.

"Great Bang for the Buck"

5
02/05/2017

Clean, great staff and ideal location. Recommend it highly regardless of it being a super bargain! Polite staff, clean rooms and comfortable amenities with a really fast WiFi setup! You can't go wrong staying here!

"Ugly made pretty. An incorrect room reservation was to have put me in a smoking room. Front desk did modify"

3
30/04/2017

Reservation showed my reservation to be in a smoking room. I absolutely detest smoking. Initially, front desk insisted I accept the smoking room. I calmly insisted there were non-smoking rooms & of like to change, please. Front desk clerk finally acquiesed, set me in non-smoking. There was no employee on duty for early check-out, no access to food/coffee, but there were numerous, highly personable hookers, who had spurn sense of humor

"A night in Dallas"

3
28/04/2017

Average... Clean room, but had an old stuffy smell. Stains on chair. Bed slept comfortably, but not supper comfy. Carpet needs replacing. Buzzbrews Kitchen, the restaurant next door was convenient. Food was really good!

"Great vacation"

5
27/04/2017

Very friendly staff and very clean. The breakfast was great especially considering I price. No I will highly recommend this hotel to friends and family. I will definitely be returning. No complaints from me!

"Best in price range."

4
24/04/2017

For this price range, this place is great. Of the 4 budget hotels we've stayed in during the past year, this was the best (3 were in Dallas). It's literally 5 minutes from SMU (our actual destination) and less than 10 minutes from downtown, with all types of restaurants and shopping close by. Linen and bed were clean and comfortable, and everything functioned properly. The staff was friendly and helpful. The free breakfast was definitely the best we'd seen and the breakfast area was very nice. Check-in and check-out were quick and easy. We'll be booking here from now on when we visit my daughter at SMU.

"Decent Place for Short Stay"

3
22/04/2017

The hotel is a bit tired and old-school but OK. Walkways to rooms are outside, and that is where the guests tend to smoke. It was a decent location for visiting SMU or the George W. Bush Library and Museum.

"Ok to be there here"

3
18/04/2017

Really close to the office. But do not expect a WOW experience. The pool was closed the entire time, no detergent dispenser in the laundry area, making it kinda useless. They do not offer bottled water in the room.

"worst customer service,no upgrade for a platinum member,no member recognition,not safe,"

1
11/04/2017

I did not get a upgrade although I am a platinum member when I asked the girl who checked me in she said she did not have the authorization to do that. she did not know how to use my point. the couple we were traveling with got their car hit and another car was broken into. the breakfast was nasty, cold. the housekeeeper did not want to give us clean towels on our second night stay..I will not be returning or recomanding this hotel most of all because I know I should have got a upgrade and member recognition.

, General Manager at BEST WESTERN Cityplace Inn, responded to this review
Hi Xochitl, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. 

"Downtown Dallas"

5
09/04/2017

Very nice accommodations near the Bush Library, our main focus in Dallas. Nice restaurant next door. Also fast food across the street. Nice variety for breakfast. Comfortable room. Helpful with directions to the Library and our exit back to Interstate.

"Do not stay here"

1
03/04/2017

The images that were on hotels.com, where I booked the hotel, were of a completely different hotel. This nest western looked completely different. Very run down. It was like they purchased the sketchiest hotel possible and just through the best western sign on the building. The breakfast area was about the size of a small living room. We had to wait until people were done with their food before we could even sit down to eat breakfast. The breakfast was minimal and the pastries were hard and tasted stale. I didn't even want to try the eggs lol. The second night we were given "fresh" towels were the house keepers came by earlier that day ... well they weren't very fresh because we found multiple bugs (two different kinds) in the towels. When we called the front desk to request new towels, the guy at the front told us that if we wanted fresh towels that we would have to come and get them because he was the ONLY employee on property. Also the couch in our room was covered in stains. We didn't formally check out because I requested an automatic check out (i.e. they would e-mail me the receipt) and I still haven't received an e-mail with an itemized receipt. It was way over priced for what you got during your stay... Just don't bother staying here.

, General Manager at BEST WESTERN Cityplace Inn, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. 

"Great stay"

5
23/03/2017

I recently attended a business meeting in Dallas and stayed at this hotel. It did not disappoint me. The room was clean. The staff was accommodating, and the breakfast was delicious. Overall it was a great stay.

"Always happy to come back here"

5
05/03/2017

The staff are what makes this Best Western great! They are all courteous and professional, especially their manager Elizabeth. The location is also a plus. It is located just off North Central Expressway, close to downtown Dallas, the Uptown district, and Knox-Henderson. Additionally, they have free wifi, a complimentary breakfast, free parking and a swimming pool.

"Friendly staff with a smile"

4
27/11/2016

My experience was great. Room was clean with clean crisp bed linen. The 10 minutes from downtown Dallas. Good WiFi, towels for four and great breakfast. Two stories and the manager offer me a choice of up or downstairs which was very helpful. Was able to park right in from of my room.

"Good Clean Stay. Warm Helpful Thoughtful."

5
22/11/2016

The facilities were great. Everything was well kept and maintained. The staff was warm, respectful and professional. The manager was extremely thoughtful and provided direct support. Location was walking distance from the free trolley and a yummy restaurant.

"Alright place"

3
03/11/2016

Nice place honestly. Didn't get a great deal in the price. Beds weren't that comfortable. Big disappointment. Was pretty busy so it was a little noisy at times during the night. Wish the hall was sound proof. Would probably stay again.

"Near city center, good spot for some days in Big D"

4
01/11/2016

The hotel is located a 10 munites divre from city center, a good location to save some money and still be relateviley near to attractions. It's the typical American motel, two-storied, with ample parking space and a swimming pool. The room had all that's needed: wi-fi connection, courtesy kit, tv, coffee machine and a comfortable bed. We didn't have any issues with any of the amenities, and the room was fairly clean. Reception and check-in were smooth. Breakfast is OK, they have both cold and hot items, starting early in the morning. The breakfast room is part of the reception and is a bit small.

"Surprisingly good"

4
01/11/2016

The Best Western Cityplace Inn was a pleasant place to stay. We were a bit leery of the old-school configuration of all the doors opening to the outdoors, but the rooms were in good repair, the bedding was comfortable, staff was really friendly, breakfast was good. The location was also really handy--right there on 75. With the highway just beside us, sharing a parking lot with a restaurant/bar that is open late, and rooms that open to the outside, I was expecting lots of noise, but we weren't bothered by any of it. (We weren't there on the weekend, so don't know if that makes any difference.) Final note, if you're trying to decide between BW Cityplace and BW Market Center, choose Cityplace. We stayed in the other two weeks before, and like Cityplace better.

"Great location"

4
21/10/2016

We had a king suite that we shared with my cousin. Quiet rooms with comfortable beds. The breakfast was good, plentiful, and varied. Stayed for 2 nights while going to the fair. Easy .7 mile walk to the DART station. $5 a head to ride trains and buses all day. Can't be beat! Never used big city mass transit before, found it very easy to figure out and use. Nice friendly people at the hotel and all over town.

"perfect location/Best staff"

5
20/10/2016

This was our 3rd hotel/motel on our trip and the expectations we had were not high. The breakfasts provided were hot and the selection was great. The location was terrific. We walked to different place and our drives were not long at all. Far enough from the city to be quiet - close enough to not spend the day in transit. The staff treated us like old friends and our room was so clean. It was a large room There were a few young men staying there - the lady recognized how tired we were from our drive and said she was putting us in a quiet area in case they were in and out. Going in the pool in October was a huge bonus!! THANK YOU BW staff, you were so helpful with directions, assistance, advise & Kindness. Geraldine & Darren

"Won't stay here again"

2
14/10/2016

Room wasn't cleaned on the 3rd day and when I complained the front desk person said they last checked the room for availability to clean it, at 10 am. We had left at 10:30. When I complained to the manager the next day....she said they had last checked at 1:30. Somebody was lying!! The manager did not seem overly interested in the problem. My money would be on the manager trying to gloss it over and not accept responsibility. Wouldn't stay there again!!!!!! Also, had ill-fitting sheets on the bed and a problem with a carpet tack that protruded enough to hurt when you stepped on it.

"Best Western"

5
06/10/2016

Perfect place to stay when visiting Austin. Great amenities, friendly service, reasonable rate, more than ample breakfast, attractive decor, conveniently located for visiting the sites and exploring the city. We would happily stay there again.

"Great value not too far from Downtown Dallas"

4
04/10/2016

This hotel is a great value if you are looking to stay near downtown Dallas. It's really close the nice Uptown area, and not too far from the hip and artsy Deep Area. The hotel itself was clean and comfortable.

"Good place for us"

4
24/09/2016

Enjoyed our stay here. If you are prepared to walk it is possible to get the DART train into the City. Very easy journey and saved worrying about parking. We also walked to the Monk Pub that was recommended by reception although parking would not be an issue there. I also appreciated the soya milk, so thank you to whoever provided that. Breakfast was good. Definitely would recommend.

"Unplanned night in Dallas"

4
21/09/2016

This was a last minute booking when we found out we were staying in Dallas the other night. Good value, great location, really nice swimming pool, best internet on our trip. First American chain motel that I have been to that had soy milk at breakfast - thank you! Also the blankets were good - most motels now use thick quilts in duvets and when it's 100 degrees outside, they are ridiculous - we did not need to chill the room to 50 in order to sleep. Pillows were a bit too 'full' some feather or flatter options would be nice. If I ever come back to Dallas, I would stay here again. Very convenient to get downtown without paying downtown prices.

"Great Value"

5
16/09/2016

We usually stay at 4-5 star hotels, so had a little trepidation about staying at the BW Cityplace. It turned out to be EXTREMELY clean, comfortable, and a very good value. In-room internet and hot breakfast included in very reasonable daily rate.

"Get Real 2016 Convention"

5
13/09/2016

There are friendly staff members that are willing to assist when needed. There was clean room that was made up daily during our stay. Amazing breakfast options for everyone. They have at the front desk to-go bags to grab and go when you are on a timeline. The location is close to the trolley which is a 10 minute walk down the the sidewalk and across the freeway. Super clean and very affordable.

"Not much to look at"

5
12/09/2016

Don't let the exterior fool you, this is a great place. For me, it was in the perfect location to the attractions I wanted to visit. The room we had was clean and a fair size. We stayed four nights and encountered most of the staff, all were very friendly and helpful. (The front counter staff really seemed happy to see us and eager to help... kudos)

"Great Value, Great Room, Great Service"

5
01/09/2016

Friendly helpful staff, clean room, very comfortable good bed, good free breakfast, excellent restaurant attached. Had not originally planned to stay here, but as a colleague who was attending the same event I was in town for recommended it, I tried it and was thoroughly impressed.

"Great for Seeing Dallas"

5
10/08/2016

I was only there a short time but found it ideal for my visit to Dallas. The room was very clean and tidy. Bed comfortable. The pool was an extra I was not expecting.And the free breakfast was also nice. The location is easy enough to use the DART to go downtown and a Target just round the corner.

"Nice Surprise"

5
09/08/2016

Although I believe the hotel is older, the rooms have been upgraded and look great. Buildings and grounds were well maintained. Staff was helpful and attentive. Pool was a bonus. Excellent location if you're looking to stay just outside of the city.

"Not horrible... but not great."

3
06/08/2016

Beds are ok. Price is great. Rooms stay nice and cool. The restaurant next door made the stay worth it. The desk clerk was hard to find at check in. Front door was even locked at 2 in the afternoon. There were ants in the bathroom. (Not just one or 2 if anything touched the floor ants attacked it) The housekeeper walked into our room unannounced using master key. The next morning the same desk clerk we couldn't find at check in was here we told him there was no more coffee and he very rudely said "well is there no housekeeper around" and went back to his phone without any type of good customer service.

"Clean and confortable rooms "

4
29/07/2016

Near downtown, confortable beds and the best price, i will come again. The included breakfast is fine and the people at the front desk is very kind. I truelly recommend the hotel. The uber service arrive very quickly, less than ten minutes. Need some more?

"Dirty"

1
27/07/2016

The room was so dirty. The sheets were changed supposedly but they didnt seem to be washed. I took a shower, walked to my bed and my feet were black on the bottom. The sheets slipped all over the bed. The couch was yuck. Just dirty all around.

"Great Location and Restaurant Open 24/7"

5
14/07/2016

Pretty much the title says it all. If you're staying in uptown and don't mind walking 50 feet, there's a Buzz Brews open 24/7 with excellant food. Breakfast is always served and they have bunt cake. <-- Yeah!!

"Great location but noisy, old and poor value"

2
12/07/2016

As others have mentioned, the location of this hotel is great. But, it's overshadowed by the fact that it borders two noisy streets, is old and in need of updates, and the quality of the bed and pillow leave a lot to be desired. Breakfast, though free, is just ok. Went to check out and stood there waiting for the person at the desk to acknowledge me, then acted surprised that I needed something. So many hotels in Dallas at this price range....I'm thinking there are much better ones to select.

"We had a great time, service was fantastic. Great location, anything we needed or go to was close by."

5
11/07/2016

We had a great time, from the room itself to the daily breakfast, to the maid service, all top notch. Also the manager Chris was awesome. There was an incident on Wednesday June 30th 2016 at around 5pm, where there was an unknown male in the swimming pool that appeared to be homeless. I called the front desk, explained to Chris what I saw and he immediately went to the pool and got this male out of there. To know that he cared for the security of me and my kids made me feel safe and that he took the time to take care of my concerns.

"Great Location, Helpful Staff"

5
18/06/2016

This is an excellent hotel for a short stay if you are working in Uptown or Downtown Dallas. Located on major freeway and near Subway/Rail Station with a fun 24 hour restaurant on site. Rooms are comfortable, clean and quiet with a VERY helpful staff. Rate is comparable or less than other similar hotels nearby. Has hot tub suites that are good for couples.

"Best Western Cityplace, Dallas"

4
16/06/2016

This is our second trip staying at this hotel. We really like the location for visiting Dallas. The room was comfortable and clean. The pool is nice. Staff was very helpful and friendly and the breakfast was very good.

"Wonderful front desk staff"

5
08/06/2016

Stayed at the hotel for an extended period (2 weeks) and found the front desk staff to be exceptionally friendly and very helpful with good suggestions for food and other necessary venues within proximity to the hotel.

"Great place, close to downtown."

5
07/06/2016

Great location to and from downtown, nice staff, love the city. Rooms very clean. Great service. Not far from convention center, good room service, good breakfast and 24 hour restaurant next to hotel. Thank you.

"Outstanding value for money"

5
28/05/2016

Slightly older motel that is in excellent shape and is very neatly maintained. Rooms nice, furnshings good, everything very clean. Parking is a bit cramped but is adequate. Downtown Dallas about 5 min away by car. Service friendly. Great alternative to much more expensive downtown hotels.

"great staff close to down town"

5
24/05/2016

everyone is so nice place is clean and close to downtown Fast on the freeway can get any were great room service Plus a restaurant open 24 hours I got the suite came with a king bed sleep sofa and one full bed had ice box microwave Internet was free need to have more plug in for cell phones and computers very quite Right next to the freeway by a jack-in the box the have a free breakfast too

"Convenient and good value"

4
23/05/2016

You can get here on the metro from the airport, and avoid the long taxi queue (and the deceitful taxi drivers!) at the airport. A 10 minute walk north from Cityplace metro - reasonable walk, proper pavements (sidewalks) and pedestrian crossing lights all the way, and some shade. Cityplace metro has long escalators, but has lifts (elevators) if you've got luggage. Hotel itself just fine, with a nice little pool, and a proper breakfast. There's a diner-type small restaurant right opposite the hotel entrance, so you don't have to go far if too tired to think about where to go to eat.

"average"

3
22/05/2016

Friendly and service oriented staff. Decent location. Just an average hotel with and average breakfast. Rooms average. Definitely not a Best Western Plus.Nearby parks and near downtown where Kennedy was killed.

"Convenience & Breakfast"

4
16/05/2016

Positives - convenient location - great breakfast, in particular the greek yogurt - 24 hour Buzzbrew restaurant - Spinach Strawberry salad with strawberry vinaigrette was yummy. Negatives - Upstairs noisy during rain, also can hear traffic in highway at night - Fitness center very minimal - no strength equipment - No elevators (that I was made aware of)

"Favorable experience"

5
12/05/2016

Clean rooms, adequate and fresh breakfast, and nice staff made our multi-day stay very pleasant. We have stayed in this motel before and will do so again in any travel to central Dallas. Indeed, its location makes getting around in Dallas easy, including travel to Dallas' downtown attractions.

"Excellent, except for MOLD smell"

4
12/05/2016

We keep returning to this hotel because it is inexpensive, it has free internet, a coffee maker, fridge and microwave, a really nice free breakfast, and it is located only 2 miles from the SMU campus. The only problem? Several of the rooms have a MOLD smell to them, so bad that clean clothes retain the smell after staying there, and must be washed to eradicate the odor. Otherwise, the PERFECT place to stay while visiting the Highland Park/SMU area.

"Park Cities' Hidden Gem"

5
05/05/2016

3rd or 4th Stay at this hidden gem of a motel which I really like for its convenience to SMU, The Old Monk pub, Knox-Henderson, and its pricetag. Nice rooms. Decent pool. Good breakfast. Very friendly staff.

"The Best keeps getting better"

5
04/05/2016

My wife and a dear friend of ours rented 2 rooms at the BW Cityplace Inn, where we stay at least once per quarter for medical appointments I have at a nearby hospital. Our friend needed a ride to the airport the same morning I had my appointment, so we got him to come along and get a room next door. Check in was fast and courteous as always. We requested an extra blanket and pillow and were quickly given them. The rooms themselves were extraordinarily clean-also as always, and all appliances and plumbing and air conditioning was in perfect working order. BW Cityplace recently put new carpet and laminate flooring in the rooms, which looked great and is just another example of the high quality care that is put into the hotel. The pool and grounds were well manicured and clean. We liked the rooms, the beds and bed clothes were really clean and comfortable. We've never had an uncomfortable night at the hotel, as I always say in these reviews, BW Cityplace Inn is a home-away-from-home for us. The service never disappoints and the nice quiet rooms always alow a good nights rest for us. I've written a few reviews on BW there and all have been positive, and it's all deserved the high marks. If you have need to stay at a hotel, the BW Cityplace will fit nicely. Its a fine place to call home

"Great location to visit downtown, uptown and the burbs"

4
02/05/2016

We walked to the McKinney Ave trolley to ride through Uptown into downtown Dallas. Also easy access to freeways to drive out to the speedway or up to the Galleria. Walking distance to cool little dining area on Henderson Ave. Room was very clean and beds extremely comfortable. Breakfast choice was good although seating is limited. Only downside was being so close to the freeway was noisy and being a large motor inn there were people coming and going at all hours of the night. Overall a very good stay.

"Great for the price"

5
27/04/2016

It's in a central location, and has always been safe and clean. The restaurant next door is great for late night eats. The staff is always friendly and courteous. I recommend this hotel to everyone I know, and it's the only place I'll stay in Dallas.

"Nice Overnight in the City"

4
25/04/2016

Economical choice if you are attending an event in Uptown. Cute, clean hotel. Pretty average 2-story layout. Pleasant front desk staff. Buzzbrews Restaurant is right next door--they are open 24 hours and serve excellent food. Nice little swimming pool, too.

"Happy camper right here."

5
18/04/2016

My friends and I rented rooms there last weekend. I was very impressed. I would recommend it to anyone. The room was very clean. The employee's were very friendly. We took Uber from there. The whole experience was awesome.

"Great for the price and location"

4
15/04/2016

Clean and great location. I was downstairs and it was quiet. Friendly staff checking in. Will stay again when flying out of Lovefield. Also close to great food and shopping choices. Parked right outside my door for ease of loading and unloading.

"fantastic"

5
12/04/2016

Our stay at Best Western was terrific , the staff was nice and helpful , giving us directions to where we wanted to go and informing us about the breakfast. The breakfast was also fantastic with many items to choose from , the fruit was fresh and everything was very clean...Thank you Best Western...

"Great location!!! 7.5/10"

4
10/04/2016

The hotel is good, in a great location and across the street from a 7-11. You're about 8 minutes from downtown Dallas (could be 30+ minutes, depending on traffic) and the place in not very expensive. Would recommend without hesitation!

"Good stay"

5
26/03/2016

Hotel staff was extremely nice and helpful. They let us check in early. The breakfast tasted good but was not hot enough. Everything else was great. Clean and nice rooms. No problems. Would stay again!

"Thin walls, noise..."

3
23/03/2016

Everything about my stay was acceptable, except the noise level. Unfortunately I had my next door neighbor fighting and crying until 4am. This literally was waking me up during the night once I finally got to sleep. So perhaps the walls are a little thin....but this fighting went on way too long. I expected a calming stay, as this was the most expensive hotel I booked during the trip in a good location.... I had a quieter experience at Days Inn and Quality Inn.

"Dallas Best Western City Place"

4
20/03/2016

These facilities met my expectations for the price and location. Did seem to have a noisy parking lot at night. Could hear noises coming from adjacent rooms a little more than I've experience at other hotels, but did not cause much concern.

"Clean enough but needs TLC!!"

3
17/03/2016

I stayed at this Best Western while traveling with 3 friends. We all travel quite a bit and had the same general opinion of this hotel. Our room was clean and the beds were comfortable but the overall appearance of this hotel leaves a lot to be desired. Our rooms were quite small and unattractive. A little bit of TLC would go a long way. The morning breakfast was Best Western's normal fare but their dining area is quite small. We have all stayed at Best Westerns around the country and felt this one was sub par.

"Excellent hotel but request a room away from road"

5
16/03/2016

Excellent value hotel well located short driving distance close to downtown Dallas BUT be aware that the rooms close to main road ARE somewhat noisy. Not outrageous - but a bit irritating if you are not a sound sleeper type person. Ask for a room right at the back.

"Perfect "

5
16/03/2016

Perfect for our needs. Great price and a great location. We were within a couple miles of Deep Ellum and McKinney Ave. Our room was newly remodeled, nice big and clean. We didn't eat the free breakfast, so no comment on that. Front desk staff was super friendly. We tried buzz brews on site, definitely different but good. We would def return!

"Never again"

1
15/03/2016

Arrived at 4:00 p.m. Room not ready. Acted like not a big deal. Finally showed up in 20 minutes. Made the bed and left. I told clerk that our plans had changed and we would be checking out a day early. Reply tell them tomorrow, I don't now how to do it.

"Wait an hour to get my room that smelled like puke."

1
06/03/2016

When I got to the check in counter, after paying they told me to wait just 20 minutes to get into my room as they were finishing some last minute remodeling. I didn't have a problem with that so I went and got my luggage gathered and ready to bring up to the room. After the 20 minute wait my girlfriend and I grabbed our luggage and went to the room. Before getting to the room, the manager stopped me and told me it was going to be another 20 minutes because they weren't finished yet. I began to get annoyed as I've already paid at this point. She said that she could take 20% off my bill and that she was sorry about the wait. After a total of an hour waiting, I finally get into the room. The moment I walk in all I can smell is puke, There was a wet spot on the carpet and that is the only spot where the smell came from. On top of all of this, the parking outside was constantly full as there is a diner in the parking lot as well. For the price of the King-Jacuzzi non smoking suite I suggest staying somewhere like The W or the Omni, This was the worst hotel I have ever stayed in, I highly recommend staying away.

"Great Staff and room"

5
04/03/2016

Leti was great at check in and helping me set up a way to get around Dallas. I was going to use Uber and she put me onto Lyft. We don't have either in my area. Lyft was great a big help from the Leti. The room was great and the breakfast was well stocked and lots to chose from. The staff was very friendly. I highly recommend this hotel. It is just off a major highway into Dallas. 4 ;places to eat with in walking distance 2 fast food 2 service ones.

"Economical lodgings in the right location"

4
02/03/2016

I stay here regularly because it is within walking distance of my daughter's Uptown apartment. The rooms are always clean, the staff is consistently friendly, and the free breakfast is a plus. The last time I stayed there in February 2016 some of the rooms were being refurbished. I will look forward to seeing the results.

"Great Location & close to downtown."

3
27/02/2016

We stayed here for 2 nights. We came to town and chose this place due to its close proximity to the American airlines arena as we were here to see AC/DC. Motel was nice and clean and had a mini fridge which came in handy. They were remodeling some of the rooms, but was no big deal for us. Good place to eat breakfast (Buzzbrews) which is on the same property. The outdoor pool looked very nice. We will probably stay here again the next time we come back to dallas.

"Too expensive for low end hotel"

2
21/02/2016

It's right on the freeway and very loud. All entrances to the rooms are outside. The ice machine didn't work. The vending machine was out of water and sprite; only had cokes. The breakfast area only has 4 tables; very small.

"Good for the price"

3
19/02/2016

It's close to downtown, seems to be at a safe location, and right beside the original Buzzbrews kitchen (grab a meal there, great food!). During our stay the hotel was undergoing renovations, and we could have done without the noise, but understand it has to happen sometime. It was an overall enjoyable stay, and we will probably return because it's one of the few affordable hotels in Dallas close to the city center. The only complaint was the bed/pillows/sheets. They're not great quality and we found ourselves missing our own bed, but they're good enough to get by for a few nights. Hotel staff was also helpful, we had a neighbor causing a disturbance and I called the front desk to ask them if they could politely have them quiet down. It was taken care of within 2 minutes. Greatly appreciated!!

"Great Location"

5
13/02/2016

Located short distance from great food and shopping. Located near major medical facilities. Current renovation isn't bothersome and it will be even better when completed. All employees were very helpful and friendly. Breakfast was really great. Room rates ($85 for king bed handicap) is very reasonable for the area. We'll stay again when in southern Dallas.

"Great location and comfortable stay"

5
09/02/2016

Seeing orthopedist at Baylor Medical and this motel is ideal location for quick access. Clean room; TV and Internet both work--leave too early to check out breakfast but it looks like it would be good. Highly recommend

"Good and not expencive hotel"

5
05/02/2016

Normal budget hotel (motel). Decent breakfast. Close to the stop light rail. Less than 15 minutes on foot. The room has everything you need. The maids have a habit of not clean, if the day're in the room and they do not have time in the morning. ?????????? ????????? ????? (??????). ????????? ???????. ?????? ? ????????? ??????????? ???????. ?????? 15 ????? ??????. ? ?????? ???? ??? ???????????. ????????? ????? ???????? ?? ???????, ???? ???? ????????? ? ?????? ? ??? ?? ???????? ?????.

"doctors visits to baylor"

5
26/01/2016

very clean,friendly service ,guite would recommend this hotel if you were staying in dallas nice area not far from eating places an hospital [Baylor] .Hd very good breakfast the resterant next door was pretty expensive but made very good hamburgers.

"Excellent Stay"

5
20/01/2016

Beautiful room, close to where I needed to be and a very friendly and helpful Staff. Breakfast had a wide assortment of choices and having a microwave, refrigerator and coffee maker was quite nice! Staff was helpful in assisting me with transportation as well as extending my stay due to work. A lot of college age students the first night so the parking lot was busy and noisy when I got back but once in my room I could not hear them.

"Decent hotel, less than optimal environment"

3
11/01/2016

The good: clean room, comfortable mattress, pleasant staff, eccentric diner on premises with interesting food The bad: Said diner pipes out tinny music via outdoor speaker, which travels into your room. If not for my earplugs and a white noise website I found and played all night from my laptop, I would not have been able to sleep. So: I appreciate the management's work to make this a decent hotel, but I will not return. I felt only somewhat safe as a single female business traveller.

"FUN-run--)"

3
10/01/2016

Vegas was easy--THIS was FUN! And the pool was easy to see kids would love--busy area, but fun to see and near shops/train at City Place--GOT to go--Easy in and out-POSSIBLY working at Bush Presidential Center near by and go to see it if you love FUN, a little pricey, but interesting and take the train right up to Mockingbird station for a quick ride on the shuttle to get there--Can't wait to go back for the Hurricane Katrina exhibit--too crowded when I was there, though odd my teacher out west saw it coming, but never said anything, but it is inevitable!

"Smaller downtown hotel"

3
22/12/2015

Average in regards to age of building, furnishings, decorations. Room felt very dark even with all the lights on. The room was clean the staff was friendly. The restaurant next door was great! Open 24 hours serves great coffee!! I had soup for dinner that was great. At breakfast the restaurant was full of locals so I am sure it was tasty also.

"Extremely clean."

5
20/12/2015

While this is an older hotel and the mattress wasn't the best, the cleanliness of the room and how friendly the staff was more than compensate. The bathtub, sink, and toilet gleamed. There was no mildew. The carpet looked relatively new and was clean. The woodwork was spotless. This is a great basic hotel that is fairly priced for being in such a good location in a large metro area. I didn't realize that all the rooms opened to the outside with no elevator. I requested a downstairs room and was cheerfully given one.

"Trip to Texas"

5
10/12/2015

will definatley stay at this hotel again. Bed/pillows were super comfy and shower head was actually over our heads!! Room was spotless and there were NO bugs! Lovely finishes and overall a comfy/ affordable place. Bonus there is a 24x7 restaurant in the parking lot if the free contintental breakfast doesn't do it for you - however - there are hot item choices on the free breakfast buffet too.

"Pleasantly Surprised - Great hotel"

5
03/12/2015

The pictures on the internet don't do this place justice. The room was super clean, best bed I think I have ever had in a hotel and the pillow too! Nice breakfast buffet was provided. Employees were very helpful. My only concern is the ventilation system. It will not allow you to run the fan, it is on an automatic setting. I had to put it on heat and set the thermostat at 67 since it got so hot in there. If you are a light sleeper traffic might be a concern. It didn't really bother me. Nice little restaurant on the property.

"HELP"

4
23/11/2015

Got kicked out sort of and needed room! Thank God For Best Western at the Train Station--Moved nearby soon and needed help with El Centro College and Motel 6 wasn't available where I stay, but maybe next time--This place was good, but needed friend and he wasn't available for Intrest--Meaning he didn't help out and was busy for a while--Moving to Austin--Send Me a Deal! MOM

"Excellent Central Location, Clean and Safe with Excellent Value"

4
17/11/2015

My title says it all. Previously a Days Inn that I used for years for week-long business trips that deteriorated to the point that I refused to stay. Now completely renovated. Our single (king bed) room was nicely furnished and appointed for business travel. Doubles will be cramped.

"Great Best Western in central Dallas"

4
13/11/2015

This is a good motel, reasonably priced. It is an old building and the rooms are small, but it has been nicely remodeled and is very clean. The bed was comfortable. The one minor problem we had was taken care of immediately. Breakfast was pretty good considering the small space. We will almost certainly stay again.

"Nice stay!"

5
09/11/2015

Clean, comfortable and convenient to the Bush Library where I was attending an event. Very pleasant staff. I had a nice stay for a very reasonable cost. I recommend this hotel to business travelers on a budget.

"Good Value"

5
05/11/2015

Comfortable room, and great service.Would go back again. The breakfast provided was quite adequate for the Hotel. Additional restaurants are next door with more options and are 24 hours. Hotel has easy access on ond off the interstate.

"Budget motel on highway"

4
02/11/2015

Stayed here for 3 nights in early October. We were told we had a 'handicapped' room, although we didn't require one but this just meant we were on the ground floor and the bathroom was large. The staff were not the most helpful or friendliest. When we first checked in, we were an hour or so early. They had no problem giving us our room straight away but the cleaners and the receptionist were having their lunch in the reception area. We stood and waited for a while. They acknowledged us but didn't really do anything. We felt like we were disturbing them and should leave! The receptionist then came over and checked us in. We asked her a few questions but she just nodded her head and and carried on typing. The breakfast is also served in this reception area. A lot of reviews saying that the breakfast here is great but we found it to be the same as most other motels (waffles, bagels, muffins, fruit, cereal, orange juice and coffee) with added sausages, potatoes and scrambled eggs, but on all three occasions of eating breakfast, the eggs were watery and the sausages were hard. No problems with the cleanliness of this hotel. Location is just off a freeway and there are a few chain restaurants and a 7 eleven around the hotel. Noise from the freeway wasn't a problem for us. About a 15-20 minute walk to uptown but plenty of taxis available. Overall, not bad for a budget motel

"best western"

5
28/10/2015

it was very nice an clean bed was very comfortable an friendly service.I would recommend this hotel we had doctors app.an it was close to Baylor where we had to go.close to shopping an resterants. had good cable tv coffee fridge microwave an a very good price.

"Big Disappointment"

2
26/10/2015

The hotel had pretty good reviews and the price was right so thought I would try it out. I was alone on a business trip and didn't realize that the hotel had an outside corridor. This made me very uncomfortable as the area is a bit dark and lonely at night. The room was also rundown and the carpet was very dirty. Make sure you bring your flip-flops! The restaurant is separate from the hotel and is a 24 hour breakfast and coffee place. The food was tasty, but not very healthy. There was no bar. AND the included morning breakfast is not served in the restaurant but just off the hotel lobby. It was very average. The scrambled eggs felt like they were powdered....not very good. But you could make your own waffle, have cereal, toast, bagels, muffins, etc. The staff were all very nice and helpful.

"Good value for money and good location"

4
24/10/2015

It is very close to the centre of Dallas, with easy access from the Central Expressway. Very clean, good breakfast, both hot and cold. The bed is superb. Very efficient and nice staff. Good free WiFi connection. Free parking. I spent 3 nights and will come back.

"Good price for location, close to 6th floor museum."

4
22/10/2015

Clean room, good check in. Right off highway so a little noisy. Only had one place to park with our trailer. Glad no one else needed it. Good breakfast place right next door. Less than 5 miles to 6th floor museum which I also recommend.

"Smoking Room."

3
14/10/2015

The only room available was a smoking room. When I opened the door, it smelled like a smoker had just walked out. A little febreeze would work wonders. Other than that, decent size room. Close to a lot to do in Dallas. Staff was great. Parking lot is very small.

"Clean, Friendly Staff, and convenient location"

4
14/10/2015

I stayed three nights and the room was an okay size but had a large bathroom. This is more of a “motel” in the sense that the entry door faces the parking lot (versus a hotel where there's a hallway). The room is a little dated, but I didn't spend too much time in there as I just needed a clean place to sleep-- too much to see in Dallas! Upon checking in, the staff was friendly and courteous. I only had fruit during breakfast so I can't comment on the food, but there's a 24 hour diner that shares the parking lot in case you want something else. This hotel is right off Freeway 75, which is convenient for getting on/off the freeway. However, if you're a light sleeper, bring earplugs because you'll most likely hear the ambient noise of traffic and the freeway. It's about 20 miles from AT&T stadium (NFL- Cowboys) and Rangers Ballpark (MLB- Rangers). You're slightly above the downtown area, and about 5 miles from the JFK museum/grassy knoll and about 5 miles from the Texas State Fair/Cotton Bowl. There's a Target nearby, too.

"Great location."

5
13/10/2015

This was just what we needed while we were in Dallas. While it is an older hotel, it had all the amenities that we needed. It was clean and quiet in our room. Nothing fancy, but it was nice. I liked that I could go 4 blocks and be on the Katy Trail where I jogged every morning. It was easy getting in and out of Downtown Dallas, as well as close to SMU and other sites we wanted to visit. It was perfect for our needs!

"State Fair"

5
11/10/2015

I really want to thank the staff at this hotel. They helped us with finding out more about the Dart in Dallas and other ways that we could save on the State Fair.The convenience of the hotel to State Fair was great and the amenities were also very nice and the rooms clean. I would stay here again.

"best western"

5
08/10/2015

excellent service, courteous help easy to get to. They got me right into a room and off the road for some needed rest. It was fast and convenient. No problems with room, felt secure, someone available easily all night for any questions.

"Good value for your money"

4
07/10/2015

For the price, this hotel is very good. Close to everything. Clean rooms. Nice staff. The breakfast was your typical hotel breakfast. The pool is small, but not many people were using it during our stay. Would stay there again if I were in Dallas.

"Average"

3
02/10/2015

It was clean. It was small. It was a little musky smelling. Rooms were not roomy. Location was excellent and the staff was super nice. We loved the restaurant next door which makes free breakfast obsolete. A little noisy but not too bad. Needs updating. Price was average. I would not stay again unless updated. Too many other choices.

"Good for our needs"

3
29/09/2015

The room had a definite mold smell coming from the HVAC unit. On our second (last) night, we did not use the AC because of the smell and the affect it had on our sleep. I'm using Best Western because I have accumulated points during my business travel but next time in Dallas we will try another location.

"Older Motel"

3
29/09/2015

This is an older motel in the center of Dallas. It has had some updates, but could us a few more. The staff were pleasant and as accommodating as they were able to be, as they were fully booked. The beds were very comfortable, they had refrigerators and coffee makers in the rooms. Bathrooms were small, but updated. The only thing not updated were the a/c units, they were not central, but under the window units and were loud cutting on and off all night.