Best Western Plus Dallas Hotel & Conference Center,  Dallas

3.5/5  - based on 198 guest reviews.
8051 Lyndon B Johnson Freeway, 75251-1301, Dallas, United States - See map
+1 972 680 3000 +1 972 680 3200



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
TripAdvisor Traveler Rating
based on 198 traveler reviews
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Fresh, boutique style, Best Western Plus and a full service hotel. Business, culture, cuisine, shopping, nightlife and pro sports all within minutes. Creating a style for your business and leisure trip. Value and Comfort is Number ONE at the Best Western Plus Dallas Hotel and Conference Center. Spacious guest rooms and specialty suites with two kings or two queens and parlors, proves we are committed to ensuring your stay is comfortable for one business person to six persons. Enjoy the added value of having complimentary Wi-Fi, cable or satellite television, microwave, coffee maker and refrigerator in each well-appointed guest room and suite. We offer a fabulous hot all American breakfast buffet included in your rate, a full-service restaurant, cocktail lounge, a seasonal outdoor pool, exercise facility and business center. Our newly remodeled hotel sits in the center of a vibrant urban center that attracts both local and international travelers. Dallas/Ft. Worth is Texas' number one leisure and visitor destination. We are a short drive to the John F. Kennedy Memorial, American Airlines Center - Dallas Cowboys, Six Flags®, Wet 'n' Wild, the Ballpark at Arlington or the Cotton Bowl at the State Fair of Texas. Shopping is just a few minutes to indulge in some retail therapy? The Galleria Shopping Center and Northpark Mall are both less than five miles of the hotel. Families often delight in visiting the Dallas Aquarium, Science Place and Medieval Times®. Today's business traveler demands to be close to their work place. Businesses like Humana Healthcare, Medical City Hospital, CH2MHILL®, Texas Instruments, Daisy® Brand Corporate, Interstate Batteries and Raytheon just to name a few. Let us take care of you.

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Room 1

Guest reviews

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based on 198 guest reviews
GreenLeader Platinum

Business Business 65
Couples Couples 34
Family Family 51
Friends getaway Friends getaway 18
Solo travel Solo travel 21
Sleep Quality
Best Western Plus Dallas Hotel & Conference Center,Dallas
  • 1
    « Filthy Room Friendly Staff »

    My experience with the staff was great. They all were extremely friendly, but they cannot defend the quality of the hotel. I stayed here with a group and stayed only because the group stayed in the hotel, although three members of our group left for another hotel as soon as they checked in. My room smelled like urine, the carpet in the room was absolutely filthy. I had to keep the air on cold the entire time so I wouldn't smell the urine odor. We removed two cockroaches at least 1.5" big and killed two smaller ones near the night stand. The kids called me the "Cockroach Hunter". The Lobby bar was closed both Thursday and Friday although it's a very nice bar. The Fitness Room has broken equipment, so I had to drive to the local 24 hour fitness 15 minutes away just to work out.

    « My favorite place to stay »

    I had the privilege of staying at this location for 9 nights. The location is perfect, the rooms are absolutely beautiful. If you have to stay somewhere that long, you will not be disappointed! The BEST part; EXCEPTIONAL customer service. The Manager, Roy and his superior front desk staff were fabulous. My favorite was, Dwayne. Not to take away from the others, but he was a stand out. I see Dwayne as "a manager for in the future! Roy and your staff, thank you for a job well done! 5 star rating

    « Sleep on the floor »

    One of the worst front desk and management team I've ever come across. I have worked hotels in Vegas now for 13 years and never had I dealt with such incompetence. We arrived in Dallas. We had booked a room with two beds since I was traveling with my parents. After we woke the front desk person up they gave us our room key....we went to the room and the bed was dirty and there were still someone's clothes in room. The bathroom was a disaster. Went back to front desk and asked for another room. Her simple answer was sorry we doing have another one. It was race weekend in dallas. Isis my best not to scream. I don't think she cared about our situation. Finally they offered us a handicapped smoking room with a single bed so i slept on the floor. When we went to check out I asked to speak to a manager. The front desk lady informed us that he did not take any calls or emails on his weekend. That's when lost it. Because they still charged me for a double suite. I'm still fighting to get these charges changed. Please don't EVER EVER STAY AT THIS HOTEL. I EMPLORE YOU NOT TO GIVE MONEY TO SUCH INCOMPETENCE

    « Above and beyond..... »

    I was offered this hotel while having tests run in Dallas. The room was extremely stuffy but the front staff/James quickly brought me a fan. Restaurant closed at dinner but they had numerous choices in walking distance. The breakfast was amazing also!! Just a good experience.

    « Nice stay »

    Me and the other 2 people stayed at this hotel for 4 day after our original hotel was way to far from the things we wanted to do. The hotel is very nice inside. Close to alot of things in the city. Our room was good enough for us but the bed are hard as a rock with small pillows. Bathrooms were small but for a hotel room it works. Rooms it's self were clean and they had someone clean them everyday. There is free breakfast that we ate at once It was OK just or normal hotel breakfast. My one thing I would say I hated was the fact we would come back from being out all day and it would be like 9 o'clock at night and we couldn't find parking. You have have huge tucks parking and they would stick out so far into the street. Other than the parking issue I have nothing going else bad to say about this.

    « Excellent stay! »

    The hotel was excellent from the time we arrived to the time we departed. We were in town for a ministerial conference which we knew was going to tire us out at the end of each day. Coming back to a comfortable room was extremely satisfying. The gracious staff and shuttle service was able to transport us to the Westin hotel daily. The breakfast was pretty good (only desire is for better coffee and sausage and add bacon to the meal). The hotel was very quiet, clean, and staff very courteous. At one point, the water was shut off and we didn't receive a notice. I called to the desk and the gentleman politely informed me they were repairing some faucets and the water would be turned on shortly, which it was. I was expecting a crass response but he was very professional. Can't say enough of the hotel and will look forward to staying here again when visiting Dallas.

    « Very Nice Hotel »

    Very friendly staff, rooms are nice, clean and the location is convenient. There is a restaurant within walking distance (Masai) that has delicious food at reasonable prices. Would definitely stay here again when in town.

    « Hard when hotel is beautiful food excellent staff stinks »

    Can you believe that the clerk at check in said "o" we can't do where you requested, I will upgrade you to president's room. It was floor 6 had no aircondioning in the hall. Room was the smallest King room I have ever stayed in. No place to plug coffee in, ECT ECT> Many ways the hotel is excellent, They just need to fire there staff and start over.

    « Nice comfortable stay »

    Bit out of the way from the hustle and bustle of downtown Dallas. I found it a struggle to navigate without a car. I got a supershuttle to and from the airport and used uber/lyft to get around. Hotel is clean and comfortable. The room had a large comfortable bed, a fridge that didnt work and a microwave that was quite noisy. There was a large TV with a variety of channels. There's a outdoor swimming pool, gym room and computer room to check emails. Bathroom was small but water pressure was decent and lots of towels. Breakfast was great - lots of tasty hot and cold choices, help yourself - buffet style. There's a mcdonalds next door, pharmacy/store opposite and a few fast food places like Subway.


    Although this hotel is a bit of a distance from Dallas, it is clean comfortable and the free breakfast is excellent. The shuttle service to the station made it easy to get around, although it can be improved by changing the radius to 10km from the hotel and not the 5km offered. The staff were also clueless about the bus services and if you are a tourist without a car, you are on your own. A good concierge service would have helped me plan better.

  • 1
    « the smell in room 341.... »

    the smell in room 341 is that of foul water, or maybe someone died in that room. not sure- kept me up all night and we wont be using that hotel, or the chain anymore. the staff had to know about this issue, but it seems that there are no steps taken to resolve this. they are happy to take the money, but let their guests sleep in foul smelling rooms.

    « So so »

    There was a motorcycle event going on this weekend, so there was motorcycle noise, loud voices and pot smoking going on all weekend. ALL WEEKEND. Other than that, no bath counter space, tub didn't drain well, bed hard and air conditioner did not function properly. Room was clean and staff was nice. Dwayne was very sweet and Jeff was stressed. Will choose different hotel on our next visit.

    « What a surprise--beautiful hotel! »

    I was not sure about the location when I parked, but was completely sold when I got to the lobby. The clerk was very accommodating and the room was beautiful--freshly remodeled and very comfort able. The breakfast was very good and all in all the stay was great.

    « Very nice place »

    The hotel is very nice, probably the best Best western plus we've stayed at. Has nice decor and lounge area, design, and rooms are nice and clean. The breakfast is very good. The only complaint I would mention is the rooms are small, no extra room to move around in, or for the kids. Otherwise a nice place to stay. I had a couple of issues come up, and James at the front desk took care of everything quickly. Great service. Thanks James!

    « Worst Bed Ever! »

    The bed was so hard I did not sleep at all. I told the clerk at check out and his response was "You didn't like our new beds?" Then he asked "well how did your husband sleep?" With a smirk on his face and heavy attitude. I called the manager to discuss the problem and being over charged and never got a call back. Will not ever return.

    « Best Front Desk Staff Saved a Bunked Reservation »

    Reservation made via United Mileage Plus Reward's agent HotelBeds booking number 3545735. When we arrived(8ish in the PM) the front desk system did not show our reservation, so being a third party type booking we(both front desk and I) had to call into the HotelBeds Emergency line (waited for 50+ minutes) BW Plus Front desk staff and manager ( Thank you James!) went above and beyond(2+ hours) to help us sort thru. the messed up reservation: 1. Original reservation request was turn into BW with the wrong email addr w/o actual confirmation 2. The Issued Accommodation Voucher on file at Hotel Beds was dated with a check in 06/10/2016 instead of Oct 6th 2016 and the check out date of 08/10/2016 instead of Oct 8th 2916 so naturally an invalid Reservation! 3. To rectify the situation the Staff Manager had to jump thru hoops with the fragmented 3rd party booking system to get us into an available room at a much higher rates. Definitely a 5stars action. Bravo James and Team BW. I'm now a fan?? --------------- -: Lobby and rooms are updated. Great night rest from the travel. Definitely avoid rooms on the 1st floor closest to the lobby! -: Windows units(though fan noise) with numeric temp indicator is a plus so no guessing required. -: Breakfast Buffet area is spacious and they put out a generous spread Did I mention that the front desk team is super on the ball???

    « An ok place »

    Nothing real special about this hotel, mostly pretty basic for a best western. I do have to say that when we stayed they must have been renting out there conference room because they where having a party down there every night, and it was load and annoying. I Would avoid on the weekends if you are looking for peace and quit

    « Pricey and.. »

    Our room was at ground floor after the laundry (we did not like it at all).It was clean but we had a group of neighbors mostly smoking cigarette and other Stuff outside our room(there was another small entrance close to our room at aisle which was nice for some smokers to be there all the time) we could even clearly smell marijuana inside our room. I asked from the receptionist (her) to change our room but she said "Sorry, its during the spring break and we are fully booked". I really liked the design of their lobby and their restaurant. The breakfast was just okey, some of their personnel were really friendly and I can understand having bad neighbors at any hotel is not really the hotel fault, anyway we definitely never go back to this hotel again.

    « clean quiet room »

    the room was very clean and nice. the only problem was the hot tub did not get hot. but the manage was great in went right to work on it. ihe also email me and let me knew it was work. i would stay there again

    « Rude! »

    We made our reservation with but the hotel lost our reservation so we had to book again. It was for 5 nights so over $500. When we came to them a couple days later to show them where we had paid the guy was on his phone texting and barley looked at us. Went round and round with him acting like we were bothering him. I guess $500 isn't a big deal for him but it was for us!! We called and they fixed everything, apologized profusely for the hotel and gave us a $100 credit! The hotel was very nice but the customer service was deplorable!

  • 4
    « Great guest service »

    From check in to check out, this staff was amazing. Don was fantastic. The deco is a bit dated but if you like purple it is good. It sits right at a very busy intersection, but did not have trouble sleeping and the noise factor was very light. Good bed, nice restful night. Thank you for a pleasant stay

    « Not bad »

    Stay was good. Room looked like the pictures and the breakfast was great. Only thing I found wrong was the parking area. We arrived back at the hotel after being out, and there was no where to park. We ended up having to park across the road in a vacant building parking lot. Not very convinent and a little unsafe feeling knowing your vehicle is not close by.

    « Dirty rooms and hall ways »

    I would never pay 120 dollars for a hotel or rooms that are dirty and dingy as these. The staff was very good but that did not make up for the musty and dirty rooms and halls this hotel was a 70 dollar hotel at best..not a very nice area also

    « Great Place to stay in North Dallas »

    The Hotel is very clean and modern. Good WiFi in room and all parts of the hotel. Useful amenities. Helpful staff which are ready to assit. Above average breakfast included. Very good location next to LBJ & Central Express. Highly recommend.

    « Not bad, not great »

    Stayed here for 3 nights. Was an alight place to stay with good rooms and a nice atmosphere around hotel. Was a little out if the way from things and dallas doesnt have a good public transport system. Hotel did offer a shuttle service up to 5km tho. Not too far from galleria mall which will suit any shoppers. Rooms a/c units were very old and noisy which meant turning them off over night, dallas is HOT with no a/c. Unfortunally the hotel lost hot water on our last day/night there which was beyond hotel control and they did notify us of the problem and offered us a free burger meal at the bar which was nice. Would stay here again but only if i had a vehicle.

    « Clean & close to airport »

    Stayed at this hotel for one night . The room was close to the airport. The property was well kept, The a/c blown ice cold air. Check in was very fast and the customer service was excellent. The only con was the area right across the highway for gas bad area.

    « Decent place to stay »

    The breakfast was actually pretty good. The rooms were clean, nice little bar and the staff was very friendly and helpful. Good central location, pretty much 20mins from everything fun so inexpensive Uber rides to great restaurants, bars and downtown.

    « Very Clean and Quiet »

    We were very surprised at how clean and quiet this hotel was. I live in Dallas and often times pass by this hotel, but never thought much of it. The inside was beautiful and nicely decorated. The rooms are nicely furnished and smells clean. Will definitely stay here again.


    This hotel has cleanliness problems as rooms are not adequately cleaned. Cockaroaches were visible in the interiors and rooms. After check out I was billed $45 for a hair dryer missing from room---I do not use hair dryers (not enough hair for it) and upon speaking with a Ms. Sandra there, who was somewhat hostile and rude, was told I was going to be held responsible for the dryer. Many other hotels in this area to choose from so try and avoid this one.

    « perfect stay »

    The lobby is gorgeous an Casey at the front desk was very helpful with everything. The bar is very nice but doesn't seem to stay open long enough and the food was delicious. Everything in the room was perfect untili realized I couldn't plug my phone into the tv to charge itlike most best westerns can. I found an employee that worked maintenance named James asked him if they might have one laying around that someone forgot he told me he would check. When I got backto my room later on there was a charging block laying on the desk with a note that read I couldn't locate one that someone left butI had an extra one in my car for you please enjoy your night. It was very thoughtful. When I seen him later that evening I tried to Pay him for the charging block he left me in my room But he told me he couldn't accept an not to worry I could have it that's what he was there for to make my stay great and he really did. It's the little things that made this stay perfect for me. I will definitely be returning thank you best Western.

  • 2
    « The lobby is nice... »

    Just a very poor 2 week stay here. Management always had a smile but the rest of the staff were not friendly. My room was small and the bed was hard and uncomfortable. The biggest reason for the poor rating is that two of my co workers had cash and personal items stolen from their rooms. The hotel only checked their key logs and found no one entered their room. Some sketchy things seem to be going on there. There aren't many decent places to eat within walking distance of the hotel. Some fast food, but if you want a restaurant be prepared to drive. There was a night that I can home from work and there no parking spots due to a birthday party in the hotel conference center. We were told to park in the fire lane of the hotel and they would call us to let us know when spots were open. They never called. I waited 4 hours before I could get my car parked in a legal spot. There wasn't even a phone call the next morning when the parking lot was empty. A complete lack of professionalism at this hotel. Also, if you work a little bit later in the evening, don't expect the bat to be open. I stayed for two weeks and ever saw it open when I came home. It says it stays open until 10 but I never saw that. There is a nice pool area though. It's in a courtyard and if guest who are using it are very loud it is heard by everyone. There were screaming guests in there entirely too early in the morning and the hotel did nothing. I will not be recommending this hotel to anyone.

    « Very nice »

    The staff was great the hotel is awesome with a great breakfast. The only complaint that i have is that they dont have a premium tv channel so i had to watch commercials. There is a bar that closes at 10 but there is also a restuarant on the corn that stays open till 2 with a bar. The pool is an outdoor pool that looks nice

    « Bed bugs everywhere! »

    If I could give this place 0 stars, I would. My co-worker and I checked into this hotel three days ago. We didn't realize one of our blankets were dirty with brown marks on it until later that night and we called the front desk to replace it but the receptionist refused to because he said he didn't have the keys to the room to get a replacement blanket. We couldn't sleep all night because we felt itchy and our room was located right by the exit door that made a lot of noise when people kept frequently using it throughout the night. The next morning we asked to switch rooms but the guy at the front desk kept saying No we are fully booked. Eventually we got switched to another room but didn't check into it until night time after work. Our new room was room# 114 and it was worse than the first room. The blankets were damp and there were ants on the desk. It was another night of no sleep. The next morning we both felt even more itchy than the first night. Later on that day, bed bug bites were found on my chin. Unfortunately, my co-worker suffered the most with bites all over her neck, back, arms and chest. They did not apologize for this issue and I doubt they will do anything about the bedbugs in the room we stayed at except change the bed sheets which won't help. We checked out of that horrible hotel and checked into a nice hotel yesterday night. DO NOT STAY HERE.

    « Room 226 »

    Customer service is where most of the points come from on my visit to this Best Western Plus. All of the staff from the front desk to the cleaning staff were absolutely pleasant to talk with and work with. They made the stay here that much more tolerable. Kudos to the HR department for bringing on such great workers. Now, on to the hotel it self. The Good: -The hotel is well situated from the center of Dallas. You have no trouble getting to various locations in a reasonable amount of time (pending traffic). There are also some decent eateries nearby, so you shouldn't go hungry. - The WiFi was perhaps the best I have had at any hotel. Easy to logon; very good speeds - capable of streaming without buffering. Top 5 WiFi experiences. - The cleanliness of the room itself. No stray hairs, no smell (except in the hallway), bathroom was immaculate (but again that goes back to the terrific staff). - The staff (see comments above). - The breakfast buffet teetered in between good and bad. More on that in a little bit. The Bad: - One of the elevator doors kept jamming, and never closed properly. This prompted a couple of trips down the stairs. Fortunately, we were on the 2nd floor; and neither of us are disabled, so it wasn't too much of a hassle. - The breakfast, while hot and constantly turned over was just OK. Compared to other breakfast experiences we've had at other BW Hotels, this was about a C-. I can still fondly recall my stay at the Seaside BW Plus in St. Augustine. Varying breakfasts, multiple drink options, just options in general. The breakfast here was virtually the same everyday. The only items that changed were the bagels - over to croissants; and waffles - over to pancakes (pancakes significantly better than the waffles btw). I know all of the chains are independently run, but that was one area that was regretfully below my expectations. - The room itself was fairly small, and hard at times to be comfortable in. Again, having stayed in many other BW Plus chains around North America, this was a bit odd. The Ugly: - The window in our room had no blackout shades. There was also an intense uplighting outside, that could only be something out of a movie to accentuate some comedic actions to keep a character awake all night. Fortunately, I can sleep through a lot, but that didn't make it any easier to get there. - The side entryway was just really gross. There's a leaky pipe dripping A/C condensation everywhere. One morning I saw some dead roach pieces on the ground. Just not very sightly. The card swipe is also delicate. A certain level of delicate swiping is needed to get in the door. - The bed was mediocre to terrible. This was the first time in a long while that I didn't enjoy my sleep in a hotel room. - I typically like to fill the ice bucket, but we didn't have an ice machine on the 2nd floor. After venturing to EVERY floor, the only one that produced any ice was on the 6th floor. The lesson was learned quickly, but it was still inconvenient. Again, I have stayed at several BW Plus hotels. I always remark how different the experience of Best Western is in the USA, versus other places in the world. It's almost like they don't care, or they don't have the same attention to detail as their international counterparts. The stay was pleasant enough, but it should be noted how this hotel stacks up to some others in the same category.

    « Good Hotel »

    Nothing special but a good hotel for the price. Room was small but clean. Bed was very comfortable. Free buffet style breakfast was pretty good. Not many places to eat in walking distance other than fast food.

    « Love Best Western/First Disappoinment »

    My overall experience with this hotel is very good. I've never had a problem with their services, staff is always friendly and smiling. Breakfast was good but I was extremely disappointed to find 2 roaches outside of my room by elevator on 2 different occasions. Grossed me out!!!!

    « Stay if you like the sound of false fire alarms »

    We arrived early for check in and knew we wouldn't be back at the hotel until very late. The front desk lady was very kind and let us go ahead and get our room. The hotel does have a odd smell to it and the elevators are worse. We got to the hotel around 1:30am and went to bed at 5:30am the fire alarm started screaming. The alarm went off for about 15-20 mins when we got down stairs the lobby said it was a malfunction. We went back to our room (while the alarm is still going off) it finally turned off then proceeded to go on and off again a few more times. My husband and I were able to go back to bed (after some time to calm down). Around 10:30am the fire alarm was going off again! The next evening when we came back to the hotel I went to the front desk and asked the man if they got the system fixed and he nonchalantly said "I don't know anything about it. I wasn't here last night so I don't know." I felt dumb for even asking. We made it through the night without the alarm going off but at 8am there it was again. It was so frustrating to have it continue to go off and made for restless nights. Thankfully there wasn't a real fire because we wouldn't have evacuated due to the false alarms. We got no apologies or any info on what the problem was. Also, the breakfast which a lot of people raved about was not great...even for a free breakfast. Not worth getting up for or should I say being woken up for.

    « ROACHES »

    Me and my friends have stayed here for the weekend. First night there we found a huge roach just hanging out on the wall. Saw roaches on walls, floors, and even inside the toilet paper roll (freaked my friend out). The pool was down all weekend, they said "the pool is closed on the weekends" even though it says it's open everyday 7 a.m to 10 p.m. The rooms weren't super clean and it was cramped. So unless you like bugs or roaches I wouldn't stay here, everywhere we turned there were roaches. They should have it deep cleaned or have a exterminator get rid of all of them because everything's bigger in Texas and sadly there was roaches the size of our palms.

    « Just Okay »

    Stayed here thinking the pictures were what we're gonna get. But no rooms a smaller than expected and need some updating. Very nice staff upon checking in the guy at the front even recommended some restaurants to go eat at. Nothing really... basic free buffet breakfast. I will stay again if I need just a place sleep. I was meeting up with some co-workes and the room seemed cramped.

    « very good »

    Very clean, good position, not too far from the city center, there is free breakfast buffet which is very good. There is a washing machine that guests can use which is a plus. I would stay there again if i need an hotel in Dallas.

  • 4
    « Wonderful place to stay »

    I had the chance to spend a week at this hotel. Very clean and quiet rooms. I recommend it. Very close to Dallas attractions and restaurants. Just one reminder: you can't take the breakfast to your room, which it's not a problem because the restaurant is nice and comfortable.

    « Disappointing letdown »

    After reserving a room for three nights, my family and I arrived at the hotel only to find out that our room was "unavailable" due to flood damage. Reuben at the front desk offered us a smoking room as he said that was the only room available. After we declined, he was suddenly able to "upgrade" us to a suite but we were told in a very rude manner that we would have to switch to our original room the next day. The next morning, we rushed to get downstairs so that we would be able to switch into another room and prevent getting charged for a suite price. The woman at the desk, Sandra, told us that there were no rooms available whatsoever and that our original reservation was for a suite. After informing her that we did not originally book a suite and refused to pay that price for the remainder of our stay, she seemed aloof and provided no solution to the fact that we were essentially without a place to stay for the remainder of our vacation. We checkout out as soon as possible and chose to stay in another hotel. From the moment we arrived, this was the least accommodating hotel with the worst customer service I have ever experienced. After returning from our trip, I was charged the total cost of the room twice! The staff only further proved how unprofessional they are, when it took three separate phone calls to reimburse me for this additional charge.

    « Military Discount »

    Very good service and offered a decent military discount although we found a cheaper rate on Kayak. Great location, within 20 minutes of all the popular areas. The rooms were small but pretty clean. The lobby had a nice bar, but it closed pretty early. Around 9:30.

    « Room and breakfast was great but service was bad »

    Room was fine and breakfast was great. No internet and when I call the front desk, was told nothing could be done. The next morning had to breath cigarette smoke while the front desk manager stood at the front door with it wide open while she smoked with a friend.

    « No Reservation on File »

    I had booked the previous night (last minute trip) and received a confirmation number (through Trip Advisor or Booking) so thought everything would be fine when I showed up. Nope. Walked in, spent 3 minutes having the desk attendant plug in my name and then confirmation number several times with no record coming up. Having read other reviews with similar situations, I didn't waste any more time with the guy and headed out to find other accommodations. Surprisingly, the hotel community in the area was very full and after a couple of hours calling and checking; I ultimately found a place several miles away at double the price point I wanted to spend. Lesson Learned: Double check with hotel to ensure they have your reservation. I am fairly skeptical of booking through trip advisor/ for future trips as I'm not sure where the ultimate fault is to blame for the lack of reservation. Overall, very dissatisfied with the experience. I can't comment on the stay at the hotel, but I will say that two blocks north of the hotel on the side street the hotel is situated is a very low rent neighborhood that I would not recommend taking a jog or a leisurely stroll through at any time of day. After having to drive through it, I was fairly relieved I wasn't staying in the area that night.

    « Excellent Stay »

    Comfortable room, great space for business travel. Clean location, great breakfast choices. Front desk staff very friendly. They make the difference! Everyone I met seems to take ownership in property, very refreshing! I normally don't mention anyone in particular, however Casey at the front desk made my stay exceptional! He is engaging to speak with, great sense of humor and polite. Everybody that I had the pleasure of meeting are helpful and professional. Jay, you have a built a great team, keep it up!

    « Good Hotel »

    Hotel was clean, staff was super nice. Hotel room did not smell dirty but it didn't smell fresh and clean, either. Bed was comfy. You can't take breakfast back to your room or grab some yogurt, fruit or bakery item and head to your conferences, but it was a good breakfast.

    « Price and location are good »

    I need to save a cost for business travel and I chose the hotel. I was satisfied with the price and location. It is convenient area. A facility is a little bit old. Room is also old but not so dirty. Room staff keep clean.

    « Needs updating »

    This hotel showed pictures that appear to make rooms larger than they are. The carpets were dirty. The room had large cock roaches, 3 inches. Good water pressure. Hard to get extra towels. Breakfast very good, except served sausage every day. The bathroom was poorly put together, especially around the tub. The cleaning staff went in my drawers looking for extra towels. The towels were placed there so staff would not take them when cleaning. Placed my items in closet and tied them shut. Carpets were not cleaned. I choose this hotel because it was 5 minutes from the City Hospital. I came from Ohio--our baby was born with serious heart complications. I will be back for the heart surgery in late July, but bill not stay here.

    « Nice Place »

    I stayed for three days at this location and got a bit worried at some of the reviews but I tried it anyway and was very pleased. My room was clean and comfy and I did not have any issues. I ate the breakfast which was great, keep in mind I was first in line lol. And I had a steak from their restaurant which was the best flavored steak I've had! I enjoyed this trip and would look forward to staying again next time I'm in the area!

  • 5
    « Excellent »

    Although we were in Dallas for just the weekend I did not get disappointed where I lay my head at night, The western was nice and very chill, spacey, and homey. They breakfast was very good and I wanted to take a dip in that beautiful pool outside too bad it was cold. They place is very close to their highway too and a Walmart 2 miles away.

    « Soccer Tournament in Dallas »

    My daughter, granddaughter and I spent a great four days in Dallas and a great deal of that time was spent at the hotel. The room was comfortable and our request for a first floor room was granted. The room was equipped with a microwave and small refrigerator which helped us economize on food. Also available were a washer and dryer for washing the dirty soccer clothes. The breakfast was very good. I was impressed that they had real scrambled eggs. There was also sausage, oatmeal, french toast, some muffins, fresh fruit and other breakfast items. The staff was very friendly and helpful. Even when walking in the halls, staff always greeted us with a smile and a hello. We would definitely recommend this hotel to friends. The one drawback was a request for an emailed receipt which we have not received.

    « Medical City stay »

    So very very grateful for the special rates and shuttle service for Medical City visitors. Quiet hotel in the middle of the 635 corridor.Excellent breakfast, well-appointed.Attractive entrance and comfortable room.

    « Nice hotel »

    The hotel was nice. The room was very small but the beds were comfortable and since I was staying in the room alone, it was all the space that I needed. I could see It being a little crowded if a couple were sharing the room. Tried out the pool and the water was too cold to even think about putting more than a leg in, a heated pool would have been nice. The elevator had a very strange smell it would be nice if they figured a way to get rid of it, its very off putting. Never had a chance to try out the breakfast and but wished I did. The location was nice, McDonalds was close by and some other places to eat were across the street. Overall I enjoyed my stay and would stay there again.

    « Good sleep and great breakfast »

    This hotel is nice but the location is not the greatest. Lots of people walking through the parking lot at night made me a little uneasy leaving my car outside. The rooms themselves though are great. I have no complaints. What I liked most was the great free breakfast they provide. The food was very good and the friendly staff kept everything in the dinning room clean at all times.

    « Business Trip »

    The hotel was conveniently located, with easy access to the freeway. Looked like the hotel had recently been updated and was clean, the staff was helpful. Would definitely stay here again. Very good value.

    « Good but creepy »

    This hotel has a very weird design. You have these very long, narrow hallways throughout the hotel. It's not comfortable if you are carrying heavy bags as elevators are very far away from the main public areas. It's well located but the area is sketchy. Breakfast is excellent. Rooms are strangely small and yet comfortable. Considering the price, I would say it's good value but again, the design of the hotel doesn't do it for me.

    « John »

    Check in is at 3:00 and our room wasn't ready until 4:30. Aside from that, it was a nice place. The service was excellent and the staff was very friendly and helpful. I'm sure we'll be back the next time we visit the area.

    « Terrible Hotel »

    Booked hotel for three day stay for my family trip. The service was horrible. Our first room was too small. We upgraded and they charged double the booked rate. Then we couldn't get any washcloths because they did not have keys on the night crew. How does that happen? The last night was originally booked separate. I was told the reservations would be combined and I would be moved to the suite I reserved for the last night. I was told I did not have to check in again on Friday. When we returned from a very long day our room was locked, and again no one had a key. We had to wait for almost two hours for someone to come with keys. No apologies were made until we complained. It was after 1 am before we could get our little ones in the room to prepare for bed. Then at checkout I was being severely overcharged and the manager Sandra had the worst attitude about trying to correct the charges. She even said "Jesus christ" as she walked away like I was the problem. That is totally unprofessional.

    « Great price and location »

    This is my fourth time to stay at this hotel when I travel to the Dallas area for business. Internet is very good rooms are small but for me I just need a place to sleep shower and work so this hotel fits my travel budget. Food in the morning is typical but the folks are all very nice and friendly

  • 5
    « Don't skip breakfast »

    This is a well kept property. The front desk staff was friendly. On the 5th. floor the hall smelled of cigarettes. We requested a non-smoking room, and our room had no odor. I asked the head house keeper for extra towels, and you would have thought she was giving up her first born. I told her I would go down to the front desk if need be to request them. She finally relented and let me have 2 extra. And don't even think you can get an extra make-up remover packet. She flat out said no to that. So just know that you need to go to the front desk to request anything extra. Other than that, it was a good stay, and we will be back. The breakfast is freshly made eggs, meat and potatoes along with the other common breakfast foods.

    « Good Value »

    The room was basic but clean and comfortable. The price was reasonable so it's a good choice if you're basically just using the room to sleep. It also has a fairly good hot breakfast. It's probably 10-15 minutes from downtown.

    « Convenient location for flying out of DFW »

    I live in the DFW area had not flown out of the DFW Airport in many, many years. (I fly Southwest out of Dallas Love Field if at all possible). We had such an early flight and would have to drive 30-45 minutes to the airport. We decided the $100 for the night was worth not having to worry about traffic or finding our way at such an early morning. This was convenient, clean and has a very friendly staff. Mona helped us at the front desk. She was training - but did a great job. I would certainly stay again!

    « Adequate »

    Basic accommodations decent and clean. No huge problems but MANY small annoyances. Poor room service, issues with the plumbing, problems with the room keys, poor internet, satellite TV rarely worked... But the staff does the best they can with what they have.

    « Just ok »

    The hotel is just OK. This place with clean and quiet for the most place. Looks to have been remodeled in the past few years. The location of this Hotel is very central for Dallas Texas. The staff here is HORRIABLE!!! RUDE RUDE!! The 2 days I stayed here I never once encountered a single polite staff member here. There are so many more hotel in Dallas in the Same area that are the same price or cheaper and the staff and facility is much better.

    « Good location »

    Hotel is situated on the highway. Rooms are quite decent and the hotel itself has a nice lobby. The breakfast buffet is monotonous and not very inspiring. There is a pool, business center and gym. The only outstanding thing about the hotel is the location.

    « Average hotel but central location »

    I stayed here for a couple of nights and found the hotel at best average. The check-in process was smooth but the keys didn't work and i had to go back all the way downstairs from 3 floors to get the keys reset. Moving on, the room is small though and i felt a little boxed in so definitely a bigger room would have been a plus. A plus for smokers is that they have smoking rooms available. There was standard stuff in the room though, which would be useful for long stay like a microwave and fridge. The bathroom was really small too though it was clean and the room though i got a smoking one, smelt fresh. Downsides - they dont have a shuttle on the premise and their in-house restaurant and bar shut down at 9 pm on a Monday night, which might seem ok in all fairness but for a business traveler getting in late at night that usually is a downside in my opinion. They have a conference center on premise though so i figure thats what their real proposition is about. Upside - is the location since you are close to a CVS, an in-n-out burger place, and there are options for subway, McDs as well. Close to Richardson and Addison by car also helps since there are tons of restaurants in these places.

    « Incompetent Uncaring Management »

    I had a stay at the BW Plus 2/4/15 -2/6/15 on 8051 Lyndon B johnson I arrived at about 1am after a 4hr flight from phila I get to the hotel and my wife put the room in her name ... easy fix the desk person fixed it.. I prepaid for the room thru the hotelstonight App i get to the hotel and the attendant says that they cant take my prepaid card for the $25 incidental fee i asked him why he said thats what the manager says she does the site I said the site where I booked doesnt say that can you show me and he didnt... I pulled up the BW site and it says if the room is prepaid you can take $100 incidental hold for the room I showed him he says i have to take it up with the manager in the morning but in the meantime I cant stay there so after arriving at 1 am from another city im tired and confused about the situation ... then another person ( the engineer i thin) comes over in an ignorant tone and says whats your plan i said i don't know im working on it ...he says well do something you cant stand here all night ... I had to book at another hotel catch a taxi over there and pay for another 2 nights because of this and I already paid for the 2 nights at the best western . I emailed the manager and she has not responded nor do I think she will nor does she care. I think this is awful representation of your company and will never stay there again ... I think this was handled horribly and this is over $25 incidentals which i wasn't going to use anyway ... Im pretty sure this will not be answered either or taken care of but it needed to be said

    « A mixed bag »

    We had a family member in Medical City and this was one of the suggested hotels on their site. We stayed a week. The website pics looked nice and indeed, the interior of the hotel wasn't bad. The lobby is quite lovely, the rooms spacious (2 dbl beds), and the breakfast was nice (though the same thing every a.m.). They offered luggage carts, but no bellmen to assist. The bathrooms were tiny with no separate vanity area. The decor in our room was depressing, so dark with putty gray and plum walls coupled with dark furniture and carpet. We had to turn on every light at night to see properly. Every night we went to fill our ice bucket - a chore because the machines weren't working properly. They were huge machines, yet would slowly yield approx. 1-2 cups of ice and we had to go to several floors to get one bucket full - took 20-30 min. each time. One evening we came in from the hospital loaded down with several large bags and were informed at the front desk that the elevators were out and to take the stairs. No help offered and there didn't appear to be any available. The rate was quite reasonable. Had they charged more, I'd have relocated, but it fit my companion's budget. It is close to Medical City, shopping and restaurants are plentiful in the area. So, all in all, a mixed bag.

    « Great Deal! »

    The staff, cleanliness and appearance of our room, location, and warm breakfast, can't complain about anything. It was our second time staying and just as great as the first. We have found our go-to for Dallas trips.

  • 5
    « Just fine »

    Stayed here on business a few nights. Very courteous front desk. Clean room , great breakfast area. Perfect for the price. Not hard to get around the area. Nothing real fancy but the best value ive found in the area. I will be back and thanks for the nice visit.

    « Very Nice Room at a very reasonable price »

    I'm no longer surprised when I book a Best Western Plus at the value and overall appearance of the rooms. This is a very nice property for the money. I travel a lot for business and stay at some great properties. I'll be back here again.

    « First time in Texas, great impression »

    Came from Midwest to do interviews in Dallas Rockwall area. This was the best hotel experience I ever had in any place when staying with my family. My young son loved the entrance and was quite vocal with as much amazement as I'd felt. And it was refreshing a long 17 hour road trip to get here. Loved the layout and the breakfast atmosphere was joyful. Staff were quite polite and helpful in all ways possible to keep a toddler satisfied and entertained. Enjoyed the after hour room service for food. Thank you for the best intro for me and my family. We did move down to Texas 2 months later. Will come back again soon.

    « Mixed Experience »

    We've stayed in this hotel on three separate occasions in the six months; our experiences has been mixed. Each time the staff has been EXCEPTIONAL in attitude and helpfulness. The front desk staff have been different folk with each encounter, but every single encounter has been above reproach. Truly an amazing feat. Our first room was a King Suite and was exceptional in all ways. Our second two experiences were in regular King rooms and was less impressive. During this last stay we noted: - the bed was extremely hard - the room and towels were not clean - the tub did not drain properly - one of our mornings we had a lukewarm/cold shower (bleh) Upside: the rate was incredibly low.

    « Best Western Plus Dallas Hotel »

    our stay was pleasant and the workers were very friendly and helpful. That is why we are coming back in two weeks. The breakfast was good. The cleaning crew was friendly and helpful and was very quick in helping us when we needed them.

    « Enjoyed our stay »

    The hotel was recently updated and very nice and clean. The front desk service was exceptional! Everyone we came in contact with was very nice. It is near the interstate but the noise wasn't a bother to us. We would definitely stay at this Best Western location if we visit the Dallas area again. The only negative if you consider it a negative (and it was no big deal to us) is the bathroom was small.

    « Must see »

    Stayed overnight for a maverick game with my son.. this was an excellent hotel especially for the price..i've stayed all over the country...this is definitely one of the best.. breakfast amazing...the rooms...lobby...lounge and bar area very modern....conveniently located right off a Major highway... easy on...easy off..check in quick so is check out...everyone professional..rooms very clean and modern...I rate a 5 star regardless of price...will visit again

    « Business »

    Love the hotel, bed was very comfy, lots of pillows, room excellent. Breakfast was good, hot and lots of variety. The front desk staff (lady) was very good and attentive. Location very close were we need it to be. Check out very fast, good a good military discount. Will recommend.

    « Rashidt and Savannah are Amazing »

    I am giving this hotel a 5 star rating because of Rashidt and Savannah! These two provided superior customer service. I was very impressed with them and will definitely return to this location for all my future Dallas travels. Checking in was very smooth. Rashidt was very polite and personable and answered all my questions before I even needed to ask. Savannah was such a pleasure. She was very polite and managed to handle my last minute reservation extensions and so on with ease. These two made this stay extremely comfortable. They are assist to this staff and I hope great things for them. While standing in line at the front desk, poor Savannah was confronted with an extremely HOSTILE guest. Through all the verbal abuse and irrational behavior of this fellow guest Savannah managed to keep her composure and deal with him in a very professional manner. I applaud how well she handled this situation and how even immediately after dealing with this nightmare of a guest she was able to treat me with such kindness and maintain such a positive attitude. Shame on that guest!! This was a Situation that was completely out of control for the hotel. Lets be reasonable, The Front desk staff should not be held accountable for the STORM that hit Dallas. Savannah and Rashidt were outstanding. This hotel should be very proud of their staff. I wish I knew the names of the 3 housekeepers I encountered. They were very attentive and detailed. My 2 rooms were clean and the three housekeepers I encountered in the hall were very polite. Including the Maintenance man who was kind enough to stop what he was doing to help me locate the nearest Ice machine.

    « Beware of bad customer care... »

    Would NEVER stay at this hotel again. The room was just okay, however a mistake was made on my reservation and the hotel issued me a refund. A week later, they recharged me saying that the employee who issued the refund was not authorized to make the refund. A customer should not suffer because they were inadequately staffed. A customer should not be held at the mercy of a business, especially when they have a receipt for a refund issued by that business. And for them wait over a week to recharge the room after placing it back on a credit card is certainly a display of poor customer care.

  • 4
    « Best Western Plus »

    The hotel is not bad. The staff was friendly, although I could smell smoke in some areas (but no in the room). Stayed there only one night and would consider staying there again. It's worth the price, which is not too much.

    « Surprise »

    I've stayed at this particular hotel many times because it's close to my son's hospital. The staff was bickering every time we came to the lobby. The staff ignored my son when he came to buy food at the sundry shop. I was unable to come down because I was taking care of my baby. There is a strange gas smell in the lobby that is kind of disturbing, but the room doesn't have the same smell. The value is worth dealing with poor staff.

    « Excellent Location »

    My stay at this property was very comfortable & the amenities are excellent. We enjoyed the lounge, restaurant and the outdoor courtyard. The staff was very friendly and helpful. I will stay here again.

    « Bw aware of room 139 »

    Stay was good actually. Special thanks to Rasheed at the front desk, quite helpful. Pros: - reasonable pricing - location is very convenient as per me - Starbuck coffee next block :-) Cons: - standard breakfast - room 139 is in a bad location, next to laundry, so be aware

    « A Pleasant Surprise Awaited Me! »

    I needed a place to stay for a few days while my house was being worked on and I wanted find a place that was reasonable in price yet safe and clean. The Best Western Plus was a pleasant surprise. I found it clean and even though smoking is allowed, it is only on one floor and that floor is self-contained. I was able to go to my room and approve before I checked in. It was clean and free of smoke. The staff was helpful and the breakfast was real food - eggs, sausage, biscuits and other items locally prepared. It is not what I call a luxury hotel, but it did not have luxury prices either. I would stay here again without hesitation. The pool and workout facilities were very nice. The pool is outdoors, so I did not swim since was in the 50 degree range outside.

    « Very nice hotel »

    My stay there was unbelievable for the cost. The room was very clean and neat everyday. Personnel was superb and very friendly. The front desk was very helpful. I would tell all of my friends and family they should stay there when in Dallas.

    « An easy place to stay. »

    The room was fine, a decent size and clean. I was just passing through overnight so stayed in the hotel to eat and I do not recommend it. The barman was great and very nice but the food was terrible and had very poor options. I ended up with a microwave pizza as I'm a vegetarian and that was my only choice.

    « Business Stay »

    The hotel was very clean and not as noisy considering it was booked. The only thing that was disappointing was the restaurant didn't have hardly any selections due to management not ordering enough food.

    « Much Nicer than Expected »

    Great hotel. Booked on Priceline so was assigned a hotel in the area of our choice. Much nicer than the picture. Breakfast was great and the public areas were very nice and clean! Hotel room was great as well. I would definitely stay again.

    « Good all around! »

    Nothing bad to all. Clean, nice, friendly staff, phenomenal bar, where the bar tender will get you any kind of food that you want! The distance from Downtown is a little further than I had hoped, but this appears to be the nicest Best Western in the entire area, so it was worth it.

  • 5
    « Back once again »

    Back again after 2 years and it is nice to see that they are still investing in the property, room of a good size, clean and comfortable with fridge. The staff are friendly and accommodating. The breakfast has a good selection of items and love the biscuits. Pool is good with tables and ample sun beds as well as some shade. Convenient location with good access to nearby restaurants. Will return on next visit.

    « Dark and seemingly ignored by management . . »

    The Good: 1) Convenient location. 2) Decent price. 3) Wonderfully helpful staff. 4) Fairly decent breakfast. I found the housekeepers helpful in providing additional towels when needed. And, the desk clerks actually wrote down my observations that I'd asked be passed on to management. The Negatives . . 1) Very, very dark room. We were in a low level room and not in the (newer?) tower. All of the furniture for the small, poorly lit room was large and black. It was very depressing. 2) The "Sundry Room" next to the front desk was really a snack shop. The only non-snack items were deodorant and sewing kits. (My partner was in need of Tylenol,) Also, of the 5 overhead lights, only one was working. It was very dark. (I asked the friendly desk clerk and she said there wasn't another switch.) 3) Signage . . Going down the hallways toward the end, there were directional signs for most rooms, but not for those near the end. (We were in 105 and had to guess our way at where it would be. Those in the room next door had the same problem finding their room. 4) I was surprised that they checked off my room number when appearing for breakfast, but perhaps that is common, even though it was a first for me. 5) (Slight) Litter . . A chewing gum wrapper and other bits of litter that were in the halls at 6 in the evening were still there at breakfast time. I would expect that BW Plus staff would automatically reach down and pick up such "stuff" in passing, provided any staff went past the front desk after 6.

    « Just a one night stay »

    Hotel is very conveniently located to just about anywhere you want to go in Dallas. The outside grounds were very clean. The staff were very welcoming every time we entered. Room was well maintained and clean. Just wish we could have stayed longer to enjoy more of what Dallas has to offer.


    For years I have not been a fan of Best Western hotels, but I must say, this Hotel has me re-discovering Best Western! It was bright, modern, what few staff I encountered were helpful and friendly. Nice breakfast buffet and nice décor. Price was probably the most surprising of all- a very good value for what you get. We got a two room suite at a great price. Close to Medical City Center while my Father was in the hospital and it was a only a few blocks away - most convenient. Another big surprise was how quiet it was. Not only sheltered from the noise of the heavy traffic, but we heard very little noise from the rooms next door or out in the hallway. The layout of the building was a little unusual, with a long walk from the front desk to the middle of the buildings to access the elevators - but overall - yeah next time I would consider rediscovering Best WesternPLUS hotels.

    « It's a decent place. »

    I was in dallas for the first time. They helped arrange a taxi from love field airport for me. But it's a nightmare checking in. The person on duty wanted to charge me higher rates than the ones I was give for pre booking. I had to call customer care for the problem to rectified. But overall the rooms are clean, and breakfast is good.

    « pleasant surprise hidden under High 5 »

    Previous reviewers mentioned an eye-catching remodel, and this hotel didn't disappoint on that front. The only catch was the startling contrast between the beautiful lobby and room furnishings and the awkward location, outside appearance, and tiny, twisty hallways. First things first: how to find the place! Come south on Coit Rd from Beltline or Spring Valley and turn left on Emily Rd right before the massive intersection with LBJ/635. There's a traffic light and turn lane but no Best Western signage and it's very easy to miss. The hotel is on your right just past the Wells Fargo bank. There was a sign saying that checkin time was 2pm at the front desk, which was confusing. I'd called asking for an early checkin and was curtly told my room wouldn't be ready until 3pm. The checkin experience was competent but impersonal, and I was not directed to the elevators. It took me a long time to find my room! There were tiny signs to the two small, old elevators deep in the central core of the 6-story building. Then there were narrow hallways in all directions with very low ceilings. When I opened my door, I found a tiny room crammed with nice furniture and a small bathroom with brand-new sink, tub, and toilet. My window overlooked a lovely central pool area. I hadn't expected a microwave and fridge, and they were a pleasant surprise. Since I spent most of my time in the room, I enjoyed my stay. My only complaints were a bug crawling on the outside of my door and a groaning noise from the heating/cooling unit. Neither bothered me enough to call for help. I completed the Best Western online survey and was very impressed that General Manager Pina emailed me within 24 hours with an apology about my checkin trouble. I chose this hotel based on its low price and strong reviews. I will likely stay again!

    « Almost never went in »

    The entrance to the hotel and surrounding rock gardens were littered with cigarette butts and cigarette smell was noticeable when entering. I almost walked away, but was too tired to look for somewhere else. I was glad I did not because everything else about the hotel was very good. It was a good value and I will be staying there again.

    « Clean and friendly »

    The room was very clean and nice, the staff were very friendly, and it was a great price! It was close to some main arteries in Dallas and easy to navigate. The breakfast was decent and had a large variety, the bar had some decent food at night for room service.

    « Just what we were looking for »

    Had a group adventure. We all shared rooms that were all right next to each other. Price was good, rooms were great - as an aside, I love all the purple. Favorite color! Cost included a full breakfast, 24 hour gym, and access to the pool. My only complaint is that you can't actually pull the blinds fully shut, and there was a fairly bright billboard right across from our room. Seems a bit odd to me, but no other issues and we would stay here again.

    « Overnight to the State Fair of Texas »

    Our group went online to find a hotel near the State Fair of Texas for our work/fun trip. This one looked good and was under budget. It did not disappoint. It was clean and good looking. Easy check-in. Great looking room. It was a little spread out and lots of twists and turns to get anywhere. Ice was on the 1st and 6th floor only? It did have laundry facilities for longer stays. Full hot breakfast was included! Bonus!

  • 2
    « Shunned because we wasn't in a suit and tie. »

    Never got a room so i can't rate the rooms. We showed up on vacation dressed for vacation (t-shirt and shorts) and was told there wasn't any rooms available with two beds. Their online site said there was. Their hot line said there was and TripAdvisor said there was. Man at the counter said they be lying to me. He gave me more a snarl smirk more than a smile the whole time I talked to him. He treated the business people in front of me with respect and the ones behind me with respect but I didn't get any of that respect. I felt like I didn't get any respect because I wasn't dressed nice like I guess I shouldve. I gave it two and not one because I didn't get to see a room so I can't judge how the rooms was.

    « Best Western is the BEST »

    My experience was the best that someone could ask for. The property is in a great location, well kept, and employees are extra friendly. Service, Value, Quality, Rooms, Safety, Staff, are all ranked 100% great!!!

    « CLJ Review »

    Great conference space; nice ballrooms; ideal for small conference setting (200 attendees); affordable rates; suites are roomy; clean facilities; Wi-Fi connection worked well; ample parking; all amenities worked well in the rooms; climate control for rooms are easy to manage; we will use this facility again for our next retreat or leaders conference.

    « Rude Staff throughout......hotel ok »

    Had a very unpleasant stay because of the poor attitudes. Hotel itself is nice and amenities are nice. Touched with 5 different people at different times at the hotel from reservations to check in to resturant to housekeeping.

    « It was okay »

    We stayed here on a deal. The hotel was okay for the price. The location was great being downtown. The beds were not very comfortable for me but my fiancé liked them. DO NOT order the room service. The food took forever, the orders were wrong and for the price I paid it was awful!

    « Business trip »

    Just stayed three nights during a business trip to the area. Nice lobby area, neat and tidy room, although the room felt small in size. My main complaint would be the ac unit in the room. It is noisy and sounds like a bus is speeding by your room whenever the unit starts running and we felt like it did not cool the room enough. Good breakfast and service was good at the lounge. All in all, not a bad stay.

    « If you reserve a suite, expect to make up the convertible sofa on your own »

    Overall, this facility is very, very good, but we were surprised to open the convertible sofa in the suite only to find it devoid of linen. We could think of no excuse for this, since the suite was for three people. Naturally, the required linens appeared at our door within minutes and we were told that the linen should have been present in the free-standing clothes cabinet (no closet). It was, but we still had to make the sofa bed ourselves, which left us underwhelmed. Just before checking out the next morning, we found a cockroach, which we dispatched immediately. On the plus side, the standard bed was comfortable and the sofa bed above average. The complimentary breakfast also proved to be excellent. We think that the hotel should have prepared our room for three people, or at least sent someone from housekeeping to make the bed after we called about the linen.

    « Trip Advisor prepay resulted in secondary level of customer care a Best Western Plus Dallas Convention Center. »

    I prepaid for two nights two standard rooms for 3 people in each room Via Trip Advisor at Best Western Plus for 9/25-9/27. I specifically made the reservation because of the two queen beds selection available vs king bed. Again the room was for 3 guests each. At arrival check in said that there were only king rooms available and hotel was full Was asked how was my reservation made and said via Trip Advisor then I was told That Trip Advisor communique did not specify two queen beds but did specify Standard room with three guests each. The hotel did give two king rooms and offered a roll in bed in each room which made each room quite uncomfortable. The room was so small that roll in bed could only be placed 9 inches from the airconditioner and the person sleeping in that bed said their arm felt frozen in their sleep. In addition there were only two towel sets in the king room. Front desk was called for in the first evening for two additional bath towels. They did not arrive that night. In the morning walked to front desk and asked for two towels and was told that the room only comes with two towels and that I would have to turn in the used towels to get two clean towels. I said we have more than 2 guests in the room. The clerk handed me two towels and I proceeded upstairs and when I got to the room and unfolded the towels ended up they were bath mats. I called front desk and was told again that needed to turn in two used towels to receive two others because a king room only comes with two towels. Housekeeping arrived about 15 minutes later with two bath towels and asked for used towels. She was given the bath mats and the issue was closed. The towel issue was the most ridiculous experience I have ever had in a hotel. Travel is a big part of my job and i spend weeks at a time on business in hotels as I am a customer service consultant in a hospital system. This Facility missed the mark on customer service in a way I cannot understand in any way. So lesson learned at this facility: If you prepay two queen beds for two standard rooms for three guests each via Trip Advisor at the Best Western Plus Dallas Convention Center upon arrival you will be told that the Communique from Trip Advisor will only result in two King rooms for three guests each and two towels.... It seems that a King room is a Standard room at this hotel. Overall the reported disconnect Between Trip Advisor and Best Western Plus resulted in me not wanting to use trip advisor again and not wanting to stay at Best Western Plus again.


Getting to the hotel ...

All directions
·From: DFW International Airport. Take north airport exit to I-635 East. Follow I-635 East to Coit Road. Exit at Coit Road and turn left. Follow Coit Road to Emily and turn right. The Best Western Plus Dallas Hotel & Conference Center is on right side. Super shuttle has a discounted rate for Love Field and DFW Airport (both airports $15. 00 one way to or from the hotel). The phone number to call (800-BLUE VAN) and the discount code (BZQNF) to use when booking via phone or online at supershuttle. com using the discount code you will not see the discounted rate of $15 until the payment screen. ·From: Dallas Love Field Airport. Exit airport and go east on Mockingbird Lane to the North Dallas To...

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