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Best Western Hotel Crystal River Resort, Crystal River

4.0/5  - basé sur 709 notations.
614 NW US Highway 19, 34428-3952, Crystal River, United States - See map
Best Western Crystal River Resort - Exterior The Best Western Crystal River Resort is ideally located in the center of Crystal River. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Crystal River Resort! Crystal River Florida hotels are close to a variety of attractions, and our Crystal River hotel staff is committed to making your stay special. Guests at Best Western Crystal River Resort are treated to the best in service and quality. Hotels in Crystal River are close to the many fishing and water activities, such as surfing lessons and jet skiing. Whether you're here for a relaxing vacation or looking for an adventure, you can count on our Crystal River hotel to put you close to all of the region's top attractions. Our Crystal River hotel offers great amenities and a great location right on Springs Fed Bay. We're just off the main highway and close to restaurants and water activities. We're also close to a lot of golf courses, which is a must for vacationers looking to squeeze in some time on the greens. Nature trails, bird watching and biking trails are all located nearby and are favorite activities for all travelers. If you want to try snorkeling with the manatees, it's just a short distance from our Crystal River hotel. Fishing and scalloping are also an option, and it's a great way to spend a family vacation. The State Wildlife Park offers plenty of opportunities to get up close and personal with nature. Pack your good camera and get ready for the trip of a lifetime. There's plenty of gold in the area, but rejuvenation and relaxation also reign supreme. Kick back and work on your tan, or spend the afternoon perusing the local boutiques and dining establishments. It's your slice of paradise, and our Crystal River hotel staff is happy to provide you with everything you need for a wonderful stay. We'll also provide tips and recommendations on must-see spots in the area. Book your next stay at Best Western Crystal River Resort and enjoy a trip to paradise! Enjoy your stay.

Best Western

Hotel Crystal River Resort

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 709 guest reviews
NOTE ISSUED
Excellent
219
Very Good
264
Average
139
Poor
48
Terrible
39
REFER TO NOTICE
Business Business
35
Couples Couples
277
Family Family
239
Friends getaway Friends getaway
86
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Don't stay here."

1
03/11/2018

This hotel is not at all as advertised and is way over priced. It is definitely not a "resort". Staff and hotel we're not at all what I have come to expect from Best Western. Take my advice and find a different hotel.

"Great Place to Stay"

5
25/10/2018

Had a good stay in Crystal River- and recent renovations to the hotel are nice. The on site boating facilities (launch and trailer storage) and dive shop are nice. And the restaurant next door serves good food.

"Location, Location, Location"

5
21/10/2018

The location of this hotel on King's Bay is perfect for anything you want to do in the Crystal River area. It's very close to downtown shops and restaurants and minutes to attractions in Crystal River, Yankeetown, and Homosassa Springs. The breakfast is great and staff is friendly and helpful.

"Not so Best any more!"

3
05/10/2018

Last two visits were way below the old norm. Since the management change thing are slipping! One visit my room was not made up or cleaned, when booking another stay they would not offer any discount for the issues. Many times I have requested a specific room or ground floor and it's just another fight at the front desk. After over 20 years of staying at this property I have resolved to stay at The Plantation!

"Nice Hotel Exactly What You Want in This Price Range"

4
24/09/2018

My family was very pleased with our stay here. The check-in staff and breakfast room staff were exceptionally nice and helpful. The room was clean and comfortable (the only small complaint is the initial musty smell upon entering, but that's what you get with carpet in Florida and people entering with wet bathing suits). We stayed in one of the suites with the small kitchenette and I was impressed with how well they had it stocked. Pillows and beds were as comfortable. It was very quiet we heard no noise (and there was even a dog in the next room to us). The free breakfast was very good, my whole family was impressed with the hot options that were included. Pool overlooks a little of the river, but is just OK. That didn't, of course, stop the kids from having a great time. We went in September during the week, so it was more like our own private pool but if it were busy there wouldn't be much room to swim. Overall I was very happy with this hotel for it's price. I did book through a different site and got almost $100 off the 2 nights versus booking through the hotel so check various sites for a deal because I may not have been as happy with hotel if I paid that much for it.

"Clean & Comfortable"

5
20/09/2018

We came to Crystal River to escape Hurricane Florence. This hotel was exactly what we needed during a stressful time. Not only was the room extremely clean & comfortable, but also pet friendly. The complimentary breakfast had great options and was well managed. The location is great, right on the water, and beside a restaurant with an outside waterfront bar. Minutes away from all of our points of interest, this was a perfect place to stay in Crystal River, and will definitely stay here again on our next visit to the area.

"Escape from florence"

5
17/09/2018

I enjoy staying at Best Western Crystal River Fla. the rooms are clean and ready for you to relax after a long drive. i have stayed there many times enjoyed breakfast, pool and a newspaper when i wanted sit and read. Of coarse thats not all you can do while staying here. there is a Dive Shop on site for trips to see Manatees, Fishing Charters, Scuba Diving adventures, and if you walk around you will find restaurants ice cream shop. Soon you will find your not but a few steos away from Downtown with more shops promoting Florida's Nature Coast.

"Great Hotel"

5
09/09/2018

We loved this hotel. Very clean, perfect location and great staff! Loved the pool, spa, breakfast and location!!! Two manatees even swam up by the docs! We will definitely stay here again next year when we visit.

"The most awful check in experience - had to cancel"

1
04/09/2018

I booked this resort a week before labor day weekend. The lady I booked with very nice and professional. We arrived early on 9/3 and the lady, (Dawn) as her manager friend (Brian) also rude called her, was so rude, no name tag, first thing she said was oh you are here early in a condescending way. We just wanted to see if we can check in early and explore the area. The place was empty, she said we can only store electronic devices and also did not say we can use any of the facilities and to come back at 4pm to check in. My friend asked her if there were any maps, she said for what hotel or downtown, we said both. She was just so nasty and rude. We were able to cancel this hotel and go down the street with excellent customer service and had a great time. It was a blessing in disguise.

"Great Family Vacation"

5
02/09/2018

Lovely rooms, a cute pool by the water and one of the most thoughtful breakfast buffets we've seen to date. Our room came with free breakfast, which usually means a lackluster affair, but not here! Kim and Sue and the rest of the staff have put together a delightful breakfast buffet with a waffle station the grandkids adored, an oatmeal station, eggs biscuits gravy sausage etc Where Starting off our day of adventure well fed!

"Very accommodating"

5
13/08/2018

I reserved 4 rooms for family. Check-in was very fast. There was a boat lot to park our boat at night with a private boat ramp to use. The breakfast was free with a big selection. For dinner just walked to the Crackers restaurant next door. Everything was so convenient.

"Stopped to break up a trip travel in half"

4
07/08/2018

Very pleasant and cleans stay. Had made a mistake on the initial reservation but Kathy was able to get it straightened out. She was a pleasant, person to work with and very professional. Highly recommend in the future.

"Great stay"

5
27/07/2018

Went during the week to stay away from the craziness of scalloping weekends. Sam at the front desk is great! Clean room, well kept for an older property. Used the pool once, nice pool and big hot tub. One complaint would be the barbecue grills never get hot. Takes 30 min to reach 350.

"Scalloping 2018"

2
21/07/2018

We have been scalloping and staying at this best western several years now. We had over 20 people and 8 rooms this year. I agree with the previous comments about one certain assistant manager that was very rude to everyone in our party during check in. When our group made reservations several months ago we were assured we would be in same building. During check in we discovered this did not happen and Dawn did not care or try and resolve the issue. It is not a good start to our vacation. Also it has been mentioned that the breakfast policy is crazy. It feels like going to a boot camp with guards watching. The breakfast staff once you get inside was very helpful but you better make sure your group as all there tickets. I've travelled all over the world and I've never seen such a strict breakfast policy. It's plain ridiculous. Needless to say we are looking for a new place to spend our vacation next year.

"Hope this spurs a change!"

3
17/07/2018

Stayed overnight at the Best Western Crystal River Resort while on a road trip north. There are several two floor buildings with the rooms opening to the parking lots. If you are physically weakened, note that there are no elevators here. Best Western has updated an older hotel, popcorn ceilings and small bathrooms, pretty well. However the towels are much too small, the bottom sheet didn't fully fit either mattress and the pillows were beyond awful. On the positive side, the room comes with a nice small refrigerator/freezer and microwave. Staying overnight includes breakfast in their main building. Unfortunately I find it hard to believe they call themselves a resort. A resort to me implies nice bedding and towels at the least. Until there is change I'll try the Hampton Inn down the road.

"Weekend Getaway"

5
17/07/2018

The whole experience at this hotel was top class. From the check in, room accommodation, dining, riverfront relaxation, pool and Jacuzzi, nearness to beaches. All in all a most pleasant stay and will def do again.

"2018 Scallop Season"

4
09/07/2018

4 couples, 45-60yo. 2nd year staying at the BW Crystal River. Brought our own boat. This place has a PRIME location! Private boat ramp, free overnight docks, pool, 3 BBQ's, large tables for self-made group dinners on the dock and amazing views across the marina, especially at sunset. Rooms are dated but clean and very functional with small refrigerator & freezer, microwave, comfortable beds and modestly appointed rooms with great A/C. The free breakfast are marginal at best but enough to get you offshore. Availability of ice was also marginal, but bags of ice available down the street. 2 relatively good restaurants next door, all connected by marina boardwalk. Downside..... this is a kids place! In the evening, on returning from fishing, minimum of 20 young kids in the pool, including babies in diapers. In retrospect, perfect location for young families with kids going out fishing, perfect place for our group, except for the relaxing sunset dip in the pool which was, sort of, nasty. The BBQs are brand new from last year but never got hot enough to put a sear on steaks....meat/seafood came off with a “boiled” look. In the end, this is a great location for jumping off to great fishing and scallop season and we will stay here again.

"Great spot. TERRIBLE service!"

3
08/07/2018

The hotel rating is a 5, but the ast manager Dawn was so horrific (I'll come back to that later in the post) that her rating is a 0 - so I'll even it out and say a 3. We came with family and got 3 rooms. All of them were clean and what you would expect. The kitchen efficiencies were small - but manageable for a few small items. Don't expect lots of space for food or cooking- but it had a toaster and a small burner stove. Our room was on the second (top) floor - if you like to sleep in, top floor isn't for you. There were two giant skylights right over our bed. We didn't mind because we wanted to get up early anyway - but if you are sensitive to morning light it's something to ask about. The location of the hotel is GREAT. You can walk to crackers restaurant/bar/grill and there is a boat ramp and a few spots to dock up. Lots of big parking lots of boats and trailers. Very close to Pete's pier so If you need ice or to gas up it's convenient. They serve a nice hearty breakfast that comes with your stay. Now - I have to post this in hopes that some upper management or corporate can read how horrific their staff is. When we arrived there was a woman at the front desk literally SCREAMING into the phone at a guest. She was not only unprofessional but extremely rude to the person on the phone bht also us - that's the first thing we saw coming in. I could tell the guest was asking to speak w her supervisor and she said “let me speak to YOUR supervisor”. It was so awkward. Then we had another encounter with her. My husband wasn't feeling great so I went to walked to breakfast to meet everyone and I had his ticket for breakfast. There were THREE (yes 3) employees “guarding” the breakfast room (there were only 8 guests in the dining room at the time). I handed a nice both tickets not knowing how th h worked and dawned snatched them out of my hand - scolding me for having two, asking me how I got two. Checking the dates and demanding why I had two, I explained my hubby wasn't feeling great but he would be there soon. I asked if I could just hang on to his or keep it with them and then give it to him when he came. Damn demanded that I had to go back to my room and give my husband the ticket and come together! I couldn't stay and give it to him when he got there because I wasn't allowed to leave and come back in... even tho it was literally empty and they could have seen me hand it to him. She was EXTREMELY rude to me it was horrific. First accusing me of stealing a ticket then making me leave and Go back to my room or else if we didn't come together we couldn't eat. I went to see her name and she convenient wasn't wearing a name tag both times, tho everyone else was. When I went to the front desk she barked at me “what do you want?” - I just took a card and left and asked another employee what her name was. They seem scared of her. I was SHOCKED to see the card had her name and “ast manager” - she had the absolute worst customer service skills I have ever seen in my life. Hopefully someone will see this and make some changes because it was embarrassing...

"Weekend getaway."

4
02/07/2018

The hotel was awesome. The pool, brand new gas grills, boat dock and Crackers were all within a close walking distance. The ONLY complaint I had was I was told when I booked the room that I could use my AARP discount so I made sure my AARP enrollment had not expired only to find out when we arrived they would not accept it because Sunday, July 1st was the start of scallop season. Sunday, was also the day we were leaving, no one in our party were interested in the craziness of getting involved in that so we left at 10:00 on Sunday. Either they need to revisit their policies or train ALL of their employees to be on the same page. One more thing, they had a wonderful continental breakfast and they gave each person a coupon to go and enjoy it. How much money are they saving to have an employee stand there to make sure no one goes in without a coupon and eat? It's not like they had the type of food that was really expensive and their bottom line would be affected. I was okay with it and I would not have mentioned any of this until I had to leave the dining area to go and get our cousin's medicine that he had to take before he could eat, only to be stopped by the guard at the door leading into the dining room, I said, "I will be right back is that okay?" She was about to say no, but I stopped her and said, "I am going to get medicine for our cousin that he has to have." And then her hackles went back down and said ok. OMG, really? Maybe they have had issues with too many people taking advantage of their 5 star dining, I don't know and I am not an expert on financial things, however, I know the cost of having someone guard the door into the dining room has to far exceed the lost revenue from someone taking a few eggs, waffles, juice and such, if this were to ever occur. Would we go back, absolutely, I just think people should be aware and don't go thinking you're going to get breakfast without a coupon, please do not try this, you would probably be sent straight to jail! LOL

"Our second or third time at this location"

4
19/06/2018

The only minus was a slippery tub. Other than that everything was as good this time as the other times we have stayed here. Nice comfortable bed, quiet, clean, friendly, all the things we expect from Best Western.

"Nice place"

5
16/06/2018

We had a 2 night stay here. The room was nice and clean. Our only problem was with the neighbors dogs barking constant for hours. The hotel staff was extremely friendly and helpful. We will be staying there on our next trip to crystal river.

"Updated room"

4
24/05/2018

Comfortable and clean with nice linens. The refrigerator was noisy. We checked the balcony room and there isn't a good view. Get the regular room. We were in the building behind the office. We went to the shrimp boat marina and bought lunch at the fish store. Took it to the river behind the pool. Breakfast was a bit better than normal chains. No plain yogurt!

"Very bad experience, flea infestation"

1
22/05/2018

Checked in to this hotel earlier today. The room had a very musty smell and the sheets felt somewhat damp but that was not the worst part. After taking off my shoes and standing on the floor for less than two minutes my feet and legs were covered with fleas. It appeared that the room was infested with them. The hotel refused to provide any refund at all. Regardless, I immediately left and booked a different hotel. I would not recommend staying in this hotel. Poor customer service as well.

"Good Location"

3
15/05/2018

This is an "older" Best Western. The location is good being right on the river. And within walking distance of restaurants and bars. Room clean but dated, Breakfast buffet very good. A bit pricey ($140 all in) for an older establishment.

"Friendly, clean hotel"

4
12/05/2018

Stayed for 2 nights in early May, our spacious room was very comfortable and clean. The waterside location was ideal as was the pool. Plenty of resturants nearby. A boat trip on the Crystal river is recommended

"Very Bad Experience - Warning"

1
05/05/2018

Just stayed at BW Crystal River last night and it wasn't at all like the previous reviews indicated. The room was musty smelling, the ceiling of the bathroom had mildew on it. The frig was fixed right after checking in (had water in the freezer since it had been turned off). Found out that the window AC was leaking when I stepped on wet carpeting right before going to bed. The garbage truck came and emptied the dumpster right near our room at 3:30am. Then in the morning the shower head FLEW off during my shower, just missing my head and landing hard in the tub (missing my toes thankfully), spraying water everywhere. Had to finish with a sponge bath. I will say that the bed was comfortable and looked relatively new. When I took the shower head to the front desk, she didn't react at all - maybe it happens frequently. She just asked if she needed to open an incident report. No concern at all. She said I should have called and they would have sent someone right over to fix it. I explained that I was in the shower at the time (not dressed). Went to breakfast and then back to the room after an hour. When I checked out, she asked it had been fixed and it had not. AND the price of the room was crazy high for May - $217 before taxes. Will never stay there again. Recommend the Hampton Inn or Holiday Inn. They looked to be much newer.

"Excellent Accomodations"

5
28/04/2018

We had a very pleasant stay at the Crystal River Best Western. We have stayed here several times over the years- and have seen it improve over the years. Recent renovations have made it even more pleasurable to come to. With local fishing, scalloping, and manatee and eco tours- festivals and more, there is always something to do. Especially since the Best western has its own boat launch and trailer storage- although the marina accommodations are somewhat limited. There are a couple restaurants we consider good within walking distance.

"Friendly staffs"

4
28/04/2018

The staffs were really good and helpful in helping us with the directions and recommendations. The room is nice and clean but some rooms lack hanging space for those who need to hang wetsuit after the diving trip. Other than that, good location, near the dive shop and restaurants

"Nice place/pet friendly "

5
22/04/2018

We came for the weekend to celebrate our anniversary. This hotel is one of the nicer ones around. The room was nice and very clean. No odor. All rooms are pet friendly ($10/night fee). We had a room with 2 beds. The walking space was limited so if you have 4 people it could definitely get crowded. Staff was friendly. They have a boat ramp on site and boat slips. The boat slips don't cost extra. But they are first come, first serve. So when you go out on your boat, you aren't guaranteed a boat slip when you get back. They have a large area for trailer parking. Breakfast is free and they have a decent variety. They have a pool. Also, a separate area with tables and 3 large grills to use by the pool. Crackers bar and grill is right next door. We will definitively stay here again!

"Very nice stay; Great Staff"

5
21/04/2018

I've stayed at this Best Western before, so know what to expect; a friendly, helpful staff, clean and up to date rooms, a quiet night's sleep, a great breakfast bar with more options than normally provided by other chains (I just wish they would add bacon), and a very nice, popular restaurant and bar just next door (Crackers), for lunches and dinners; and evenings on the patio on the waterfront.

"DWC"

4
19/04/2018

This hotel has made several improvements over the past year to the landscaping and parking areas. Staff is helpful and friendly. Rooms are clean and comfortable with a boat ramp access and trailer storage area. Good all around value for work or pleasure.

"One Night Stay"

4
14/04/2018

This hotel was worth what was paid. It was conveniently close to the Manatee dive we were going on. The breakfast included hot items such as corned beef hash and scrambled eggs. It was a plus because it was a step above a continental breakfast. The food was decent. There was also fresh fruit and a waffle maker. The bed was comfortable and the room was a decent size. The only fault was the outdoor heated pool that was not "heated". The water was cold. I would have given 5 stars if not for the pool and no elevator for a second floor room. I was given a second floor room and assuming there would be an elevator, was surprised when I got to the building and there wasn't room. I went back and got a room on the first floor but feel there should be an elevator.

"Musty Motel, the word "Resort" needs to be removed from their description"

2
08/04/2018

I don't usually do reviews unless I've had a bad or great experience, in this case our experience was pretty bad. We had two rooms next to each other, 1104 & 1105. They were located just steps from the pool. Both rooms smelled very musty and my daughter who was in room 1105 with my sister had many small bites on her body the next morning. Seeing how smelly & old the rooms where I'm going to guess it was bed bugs UGH! Its a shame because this hotel is at a good location within walking distance to a place to eat, the river, and to many of the Manatee boat tour places, but it's run down and needs a serious cleaning & facelift for the price. My in-laws stayed at the Holiday Inn Express just down the road on the same night, and for the same price they had a much nicer and cleaner room than we had. I'm not a big fan or have had much luck with Best Western hotels, and this experience just reconfirms that next time i'm not even going to book this chain again.

"Great location with a terrible check in!"

2
06/04/2018

1. Check in was horrible! The older unpolished & unprofessional women's at the front barked orders & rules out at us. She told us we couldn't leave our dog unattended for more then 1 hour at a time. I politely asked how were we suppose to go out to dinner...she said I don't know it's not my problem. She laughed and said that's what happens when you travel with a pet. I tried to explain that we were Platinum Rewards members with Best Western and travel often with our pet. She just shrugged and put the keys down on the front desk. 2. We were so freaked out and feared being kicked out per what the pet rules on the paper stated and how the woman treated us we didn't go out to dinner as planned. We ended up driving with the dog in the car with us, went to the grocery store and got food to cook on the grills outside. We got back grills were running low on gas, most of the grates were broken...so it took forever to cook dinner. This was a disappointment and put a damper on our weekend. 3. The location is great, right on the water. 4. Room was just OK...nothing special. There was mold behind the toilet. 5. The breakfast area was kept clean. The ladies working in the breakfast area were nice and friendly. We would not go back to the hotel. Overpriced for an older style motel.

"Old Motel Style Property on River"

3
05/04/2018

The hotel is showing its age but its location makes it a winner--it is right on the river so perfect for early morning manatee tours. There is a manatee tour operator and small dive shop on the premises but its best to walk two blocks to Bird's Underwater (also on the water) for a wider range of tours and services. Rooms are small but well maintained and clean. There are washers and dryers available for $2. Free WIFI is a bit slow but acceptable. Breakfast is copious but tastes like mass produced food. Still its free. They open at 6:30 AM which means you can make a 7 AM manatee trip. If you need extra towels for the manatee trip make sure you get them the night before from reception as they only keep about ten at the front desk and they go fast. House keeping only comes in at 9 AM so you probably won't get a towel early in the morning. The airconditioning is old and loud so bring some ear plugs.

"Spring Breat"

5
05/04/2018

My son and I spent a few days here during spring break. The hotel was great, really clean, super friendly and attentive staff. Samantha at the desk was awesome, she handled my different types of reservations really good. Sue and Kim were really great at during breakfast. They had hot fresh food out all the time, always cleaning up and really personable. Beds were really comfortable. Definitely want to stay again. Theres a bar and grill right behind the hotel I was able to walk right around the corner to which was asweome.

"Great place to stay and relax"

4
28/03/2018

We were skeptical at first but after we checked in we felt a lot better about the place. Great room, pool, hot tub, food and bar. Without question, we would stay here again. Highly recommend the dive shop next door for an excursion.

"Overpriced "Resort""

3
26/03/2018

They took a lot of poetic license calling this a resort. Large property divided by NW 6th. St. Vintage 1970's two story drive up rooms. We were on the wrong side. Property does abut the water but is not on a beach. Prisons have less rules. I had to sign a full page list of fineable regulations. Tag for your auto. Pool pass required. Key to use ice machine. Tickets for breakfast. $10 charge if they are lost. Tried to check in at 3:30, could not. Check in is at 4:00. Came back at 4:15 and although my room was not ready they "accommodated" me with a similar room. Acted as if it was a favor to let me in after the established time. Room was good sized with fridge and micro. Small bathroom with only soap and shampoo. Good storage and work space. Good breakfast with eggs,sausage and selection of fresh fruit and pastries. Can walk to restaurants. We got the room on Priceline for $73 if I had paid $140 would have really felt overpriced.

"Snowbirds"

4
23/03/2018

Very friendly and accommodating. Location is very much to our liking to see manatees, state and federal parks, spring training baseball games, Valspar Golf Tournament. We were especially impress with the variety of breakfast choices , and the friendliness of the servers,Sue and Kim.

"Nice stay"

4
18/03/2018

Great location near the trolley stop at city hall which we walked to from the hotel. Crystal Springs was celebrating the Phase I of the River Walk project when we went. Would be wonderful to have a nice path to walk around the Bay.

"So glad we switched hotels!"

4
13/03/2018

We enjoyed our stay at this hotel they have nice rooms, good breakfast, nice pool, and hot tub at a great location right on Kings Bay, we moved to this hotel because the one we were staying at wasn't that great (H. I.) there was nothing to do, we're so glad we did, the pool area was over looking the water with a sunning area, you can bring your boat and watch the guides bring in their catch and clean them as the birds wait for scaps, also there's Crackers bar and grill, which is very good, one night they had a good band. My only complaint was there was some loud drunk people between 1:00 and 2:00 am that woke me up a few nights, I don't know if they were the local workers or from the bar.

"Not so "best""

3
12/03/2018

Booked for three days, but with the drunken workers staying in most of the rooms, sleep was an issue so we left one day earlier than we had planned. It's a good hours drive to Cedar Key, which is where most of the good restaurants are located and the shops. But it's worth going the extra mile. The breakfast buffet was adequate. The egg substitutes were just ok. The rooms were very cramped and without clock/radio. The room A.C/heater was noisy & kept blowing the window drapes. The help were friendly until we told them about the loud drunks. They told us to call the police. Really?!

"Very good Breakfast!"

4
09/03/2018

Older style hotel, was clean and comfortable. Hotel is spread out, a number of buildings two story. Check-in was not good, room was not ready. Waited over an hour, was told they were low on help because employees left. Front desk, one lady very nice, the other was not. Surprising the morning buffet breakfast was very good.

"Gateway to the Manatees"

5
07/03/2018

Great location to parks snorkeling and gift shops close to nearby attractions walk to two great restaurants that are right on the water - excellent breakfast buffet with a variety of food clean and comfortable room

"Great Hotel!"

4
05/03/2018

I don't normally stay at BW, but my husband raves about this one so I decided to give it a try. I'm glad I did!! The hotel grounds are very well kept. The lobby is open and inviting. The rooms are average size and were very clean. The staff were amazing! Especially the housekeeper Judy! She left a handwritten note in my room and it made my day to know the she invested a couple of extra minutes to welcome me. You don't get that type of service anymore and it was greatly appreciated. All hotel staff I came into contact with was always polite, professional and smiling. The ladies that run the breakfast area were so nice. They kept the area clean, the food stocked and was always smiling and offering help. The ONLY negative experience was with an older lade during check-in. She was kinda rude and abrupt. Otherwise, everyone else was amazing and the I wanted my review to reflect that. This BW is definitely worth the stay!

"Upscale Best Western"

5
04/03/2018

This is our second review and visit. The beds are extremely comfortable. Service and staff were great. Two incidences caused by our errors were handled very well. Breakfast is better than most and on a par with Hampton and Fairfield.

"Nice"

3
28/02/2018

Very clean and unlike the horrible stay I had staying at the Days Inn, I felt safe. It's adequate, nice decor, nice bathroom although unlike the Hampton Inn, they only give you a complimentary shampoo and soap, no hair conditioner or lotion which was disappointing. Tv is a nice decent size, refrigerator has a separate freezer door which was nice. They have a breakfast room that serves a breakfast buffet but as I have to leave for work at 6 am I can't use it because they only open at 6:30 am. I was told I can come inside and have a granola bar instead, Whoopi. They serve coffee in the main building so if you want some, you have to walk to the main building for it. The view in the back of the lake is very pretty. Their is a bar grill next door that serves burgers and appetizers if you don't want to drive to a restaurant. The pool area requires you to have a pool pass. Was not told about needing one when I checked in so ask about that. Overall not bad, this is a decent place

"Too expensive for basic"

3
18/02/2018

I guess the rate was high for Presidents Day weekend. The room was just adequate, not what I expected for the price. Room was dimly lit, really not very pleasant, a little below average for size and facilities. The breakfast was ok, but, for the price, I thought they could have provided, as an example, fresh rather than canned fruit.

"Bad stay"

1
09/02/2018

Less valued room than I paid for, bed broke, uncomfortable beds, room cleanliness not up to par, inefficient and unfriendly staff. I was extremely unhappy with room, reserved a suite, checked in late, room was not a suite but had two super hard queen beds, instead of two room suite with one queen bed, headboard broke off wall, where one could see it had remounted many times before. Staff not efficient or friendly.

"Best hotel in Crystal River"

5
07/02/2018

I have stayed in many hotels in and out of the area and this is by far my favorite place to stay. The staff is always super friendly and helpful. The atmosphere of the property is very relaxed and enjoyable as well. Kim and Sue always make breakfast a great experience and the food is tasty too! The pool is clean and warm and the restaurant next door is great too. Its a very organized hotel that has an obvious main goal of making your stay wonderful. I like that and its something you dont see at most other hotels.

"Manatee Tour"

4
01/02/2018

Other then only one trip to breakfast it was good. My family likes to linger during breakfast. Check out staff could have been a little more friendly. Location was awesome! Price was just right. We will stay again

"Can't go wrong with a stay here"

4
22/01/2018

Clean rooms, friendly service, and a well-stocked typical breakfast make this a can't go-wrong place to stay when visiting Crystal River. My main reason for docking a star is really based on a personal preference whereby I like the bathroom sink etc... to be separated from the main room rather than exposed, and the beds being softer than I personally prefer. Again, not deal-breakers, just personal preferences of mine.

"Over night stay to see manatees!"

5
22/01/2018

This hotel was wonderful! It only had 2 floors, and we requested a quiet room. There was multiple buildings within the complex and was easy to find things like ice and breakfast in the morning. The rooms were clean and comfy! The only drawback was that they did not have any king beds available. But we managed!

"Swim with Manatees, snorkeling."

5
19/01/2018

Wonderful time. The experience of snorkeling with Manatees was unbelievable. The hotel was good and on site pub/restaurant , Crackers, was great! Visited during Manatee festival which was a couple blocks away, very nice with lots of crafts, local wares and good food.

"Nice clean hotel"

4
19/01/2018

Spent three night at the best western while we were fishing. The rooms were clean and the hotel was quiet. Breakfast staff was very friendly, food was basic but coffee was hotel and overall very good.

"We stayed here while evacuation for Hurricane Irma"

5
17/01/2018

We found this hotel while evacuating from Hurricane Irma, the hotel was i mandatory evacuation also for next day, we was able to stay the night. Pet friendly, nice and clean rooms, the property has a beautiful morning water view with boats at view. Calm and peaceful place. Good restaurant at walking distance. very recommendable.

"Great property conveniently located, but ask for a room in the back if street noise bothers you"

4
15/01/2018

Nice property located within walking distance of Three Sisters Springs Center, where you catch the trolley to the manatee viewing site, and Heritage Village, an area with shops and small restaurants. The rooms are large, with a microwave, mini fridge and free wifi, and the property would be easy for people with mobility issues to navigate. The breakfast bar has a good selection. However, as this hotel is on U.S. 19 and the room doors open to the outside, ask for a room in the back of the property if street noise bothers you.

"ok"

4
12/01/2018

The facility is nice and convenient to the water and the highway. Rooms are large and clean. (No elevator to second floor). Pet friendly but there is a fee for dog ($10). The front desk person had no knowledge about manatee viewing which is the inly reason people come here!

"Best western is the best value.."

4
07/01/2018

We like to get away couple days and Best westerns are my choice for the most of the time. I like the hotel service, breakfast timing (until 10 am) so we dont have to rush to catch the breakfast, besides breakfast items are great! Hotel rooms are clean, if any problems they solve it right away. If you have rewards points you get the room discount. Stuf is trustworthy.

"My trip"

5
07/01/2018

We stay in this area a lot. I have been to most all the hotels in this area. I can tell most are not clean. So we wanted to try this hotel. Now I know where I will stay ONLY. It was clean the people were the BEST. The only hotel for ME.

"On the water"

3
06/01/2018

Decent room, unfortunately our toilet was running all night long. Room was musty but appeared clean. Being right next water could be the cause of the musty smell. Had plenty of parking and their own boat launch. Check in was very slow, but front desk person was very nice. Bed was surprisingly comfortable though.

"Good Stay"

4
03/01/2018

We stayed at the Best Western the night before our 6am tour with Birds Underwater Manatee tours. The location cannot be beat. We were about two minutes from Birds. Our room was very clean and on the 2nd floor of the river view building. We were close to the pool and large hot tub that we enjoyed after dinner. We had a noon check out time so we chose to warm up in the hot tub again after our tour instead of eating breakfast. The only negative we had the the wifi stopped working about 8:30pm and was very spotty after until almost 11pm. I was trying to get some work done and finally used my data plan to get it finished. We had no noise issues, there was a band at the restaurant next door we could hear at the pool but it was not a negative thing.

"Good, nice place"

3
03/01/2018

It's a little odd that there are five different buildings, and the snack machines looked like they hadn't been stocked in years but the room was comfortable, and the breakfast was amazing. Good, average, hotel stay.

"Friendly staff and clean rooms"

5
31/12/2017

Two of the most important things one looks for in a hotel room are cleanliness and friendly staff. This had both. Our family stayed here prior to a canoe trip to see the manatee. The location to the springs and services is very convenient. The pool is heated but we didn't use because it was too cold outside. We walked to dinner at the Cracker Bar next door. Long wait on this Friday night but the food was very good. The waitress did her job in trying to upsell us on several items. Live music outside which we would have taken time to enjoy had it not been about 40 degrees outside. The location feels safe, we never felt nervous or worried about our safety. The breakfast was your typical breakfast food variety with waffles, pancakes, eggs, sausage, cereal, juice, fruit, yogurt etc. They give you a ticket for each guest member at check in which provides entry into the breakfast area. We would stay again. Prices in Crystal River are a bit high compared to 30 minutes drive out but you pay for the convenient location. Rate was $170 for 2 double beds but they gave us a BW discount and triple A and it ended up closer to $150. Room has a fridge, freezer and microwave and free wifi.

"Sahr/Kobasiar"

3
30/12/2017

I thought the location of the hotel was good . There was a boat ramp that was on the backside of the hotel with easy access. They have pool which is heated 80° And they had a hot tub. Pet friendly which is a big deal for us

"Nice Area - good free breakfast"

4
26/12/2017

I drove down to look at property in the area with my dog. The room had no "pet smell" so I was pleasantly surprised, the rug however was dirty and needed cleaned. The free breakfast was really good, but lacked any type of fruit the morning I was there. I stayed on the 1st floor and did not hear any of my neighbors until guests checked in the room above me and you could hear walking and all sorts of loud noise. Definitely stay on the 2nd floor to avoid unwanted noise from above.

"Not a bad nights stay"

4
22/12/2017

Check-in was the only negative of our experience. The rate charged didn't match what was quoted on my reservation. Once I provided my email confirmation the price was adjusted. The room was clean and had the basics. Nice location right on the water, which made for a pleasant evening walk. I'd stay here again. We left to go swim with manatees at 6:15 and breakfast wasn't available until 6:30 so we missed it

"Location and nice staff are all this place has..."

2
18/12/2017

The rooms are dated. Musky. The only thing it has is nice people working there and a decent location. It's in crystal river and has a mini-dive shop attached. It's 45 minutes from Blue Grotto and 30 minutes from KP hole.

dsjbd, General Manager at Best Western Crystal River Resort, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Christmas Family Stay"

4
05/12/2017

We took our family- (daughter and her family- son and his family) to Crystal River for the weekend to enjoy the holiday events. We have a pontoon boat which we brought and used a slip provided by the hotel for no extra charge. The rooms are clean and have a fridge and microwave. They have free breakfast which is the standard fare for hotels. They do have a large area for seating for breakfast so that we were all able to sit together which was very nice. The pool is heated and they have a large hot tub so that was wonderful after a morning on the boat. All the activities (Grinchmas and the parade) and restaurants are within walking distance. The little ones even walked. It was a great stay. We love it here.

"Excellent Value"

4
05/12/2017

Great value for the money. I've stayed in everything from a Motel 8 to The Ritz Carlton. This hotel was clean and comfortable. They also offered an excellent complimentary breakfast. I wouldn't hesitate to come back again.

"Bad smells bugs In Rooms"

2
04/12/2017

Hotel room smelled musky but it subsided after a while and personally I was too tired to care but when I turned in the ac a roach came out if it and that made me mad... there is almost no water pressure and hot water is hardly even room temperature... could of done a lot better... not worth my $$

BestWesternHotels, Corporate at Best Western Crystal River Resort, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice hotel great location"

4
03/12/2017

This is a nice clean hotel. It's reasonably priced and located near many of the area's attractions. The staff is friendly and the complimentary breakfast has healthy options and was presented nicely. Although the hotel is large, it was quiet and there is a nice restaurant next door.

"Very Peasant experience"

5
03/12/2017

The Best Western Resort is everything I expected. The staff were very friendly, helpful, and caring. The room was very clean and well-stocked, the beds were very comfortable, and the amenities were all very good. Breakfast was good, although the scrambled eggs were dry - as if they came from a mix, and not real eggs. Other than that, there were many different selections available at breakfast - sausage (I would have loved to have seen bacon also offered, but - not to be), fruit, muffins, pancakes, waffles, bread, coffee, yogurts and fixings, cereals, etc.

"Nicely decorated hotel, close to downtown Crystal River. Quiet"

4
30/11/2017

Basic hotel room in Crystal River, close to old town. Quiet room. Spacious room, small bathroom with toilet and tub shower. We had two double beds and a refrigerator in the room. Basic breakfast, not the quality I would prefer to eat though but the bare minimum.

"A Good Stay, but Could've been Better"

4
29/11/2017

My son and I stayed here during Thanksgiving week, and had a good stay. I'm a platinum rewards member, however, and didn't get rewarded at all for our stay - no points, nothing, for being a platinum member. The prices per night were between $125-$130. The room was clean, but musty. I had to keep the room fan and bathroom fan on constantly to ventilate out the musty odor. The bathroom tiles also had black mold in the grout; it was a bit disgusting. The staff was friendly, and especially the breakfast and eating area staff were excellent. Neighbors next door to us had a dog that barked for awhile during one night. And, the toilet paper was more like tissue paper - I went to the grocery store and bought my own. They were also skimpy on the shampoo. I asked for extra and went through it all but for one container because I have alot of hair. One sample container for 2 people per day was definitely not enough. I also had to ask for extra towels since there weren't enough. It was a nice stay, but definitely could've been better. I'd consider staying at a different hotel if I visited Crystal River in the future.

"Road trip "

5
28/11/2017

We were on a road trip and stopped for the night ...the room was clean ...bathroom was huge ...everything we needed was close by ...the breakfast was a nice perk too ...The desk lady was very helpful too ...looking forward to our next stay when we come this way

"Lovely location but could do with a facelift"

3
27/11/2017

Check in fine and parking outside room. Shelley on the desk was very friendly and helpful. The phone did not work but that was fixed quickly. The room was ok but really could do with a refurbishment. There was a fridge and microwave and coffee maker. The wifi signal was awful. Breakfast fine with plenty of choice and replenished. Nice restaurant next door. Have stayed at this hotel several times and the location is wonderful but the hotel bedrooms really need a facelift they are very dated. Will probably not return to this hotel.

"Nice for a quick stay"

4
27/11/2017

Nice clean rooms quiet atmosphere courteous s staff clean linens not enough soap or hand wash no tissues very small room parking lot under construction needs a bit of a makeover but overall good stay comfortable enough for a staycation

"Great Stay at Crystal River"

4
23/11/2017

We stayed for two nights during our Florida tour. The room was very nice, clean and with a good shower and very comfortable beds. Breakfast was the usual self service but there was lots to choose from. Staff were very helpful with recommendations and ensuring you had a great stay. I would definitely recommend this hotel - some of the others in the area looked run down.

"Outstanding location"

5
20/11/2017

Great location at Crystal River for Manatee spotting. Clean hotel, with friendly staff. Good breakfast included. All rooms good, Utd next time would try and ?????????????? one with the balcony overlooking the river front.

"crystal river best western"

4
20/11/2017

I stayed here on my way back to the RV park where I spend the winter and was pleasantly surprised. Everything was in good working condition, clean with NO odors. Breakfast was in the buffet style, not great, but enough choices to prevent looking elsewhere to dine. I will use this motel again if in the area and recommend it for location, quiet and safe.

"Fishing Trip"

3
20/11/2017

Overall the place was all right, but the air conditioner is poorly located in the room we stayed in and doesn't circulate the air in the main room very well. I wouldn't want to stay here in summer. The staff was unaware of their benefit plans.

"A surprisingly delightful experience"

5
20/11/2017

We booked at the Best Western out of necessity, and were so pleasantly surprised. The breakfast was simple, but fresh, hot, and delicious. The grounds and the room were in excellent condition. The service, in general, was excellent. All of the employees were helpful, intuitive, and smiled! We were very comfortable here, and would highly recommend this hotel.

"Great place to stay when visiting the manatees at Crystal River."

5
16/11/2017

The dive shop is right on site and the resort staff is very helpful! Great sea food restaurants are close by, short walk, Charlie's is highly recommended. We ate there twice, dinner and lunch the next day! Rooms were quiet, clean, and breakfast was set up early and very good!

"Musty"

2
14/11/2017

This is not an expensive property so I was not expecting opulence. I was only staying overnight and I arrived late. The room was pretty dated but generally clean. The main issue was the very strong musty odor. I did not call down to the lobby as I was beat from travel. If I was staying in the area for more than 1 night I would have moved. On the bright side, the location was pretty nice, you are right on the harbor.

"Normally 5 star rating! But, the waste avoidance is ridiculous!"

3
13/11/2017

We had a great stay in this Hotel. We were located in a large room in the opposite wing to the reception. You can park your car in front of the wing. The Hotel has a pool with a nice view to the river. As well a boat ramp. I would rate the Hotel with 5stars, but especially in this natural area, with a lot of animals they have to learn how they avoid waste! During breakfast it was ridiculous. There is nothing in glas. You must use a plate and your cutlery in plastic, even the apples are in plastic! There is so much waste in the morning. And we learned during our many tours with manatees, there is a big problem about plastic here. Go forward and be the first Hotel with a good ecological system.

"Lots of Positives and a Few Negatives"

3
12/11/2017

Let's start with the positives: **The location is excellent. It is on the main road in Crystal River, is on the water, and within walking distance of several restaurants. **The staff was friendly and helpful with issues and questions. **No where have I had a better breakfast buffet at a mid-price hotel. Hot food, fresh, lots of choices, and reasonable hours to eat. **Pet fees were reasonable and there were plenty of places to walk your dog. Though they get minus marks for not having bags in the doggie bag container. Then the negatives: **I was in the back building near the water. The walls were paper thin. I could hear every word of every conversation (and tv) next door and every creak of the bed and footstep upstairs. **The room was clean, but the carpet was so very musty that the smell permeated everything. I had to give my dog a bath as soon as we got home because she had picked up that musty smell from laying on the floor. **The bathroom seemed clean, but definitely had a strong urine smell to it. Overall, I would stay here again, but would ask for a different building away from the water, in hopes that the musty smell would not exist there. One other note is about the restaurant on property. When googled, Crackers shows as "pet-friendly", but it is NOT! I was expecting to sit out on the deck there, have a few drinks and some dinner, but the big "NO ANIMALS" sign and the confirmation by the waitress halted that. We walked a couple of blocks on down to Charlie's Fish House and they welcomed us there with open arms.

"Cute Motel, hospitality nonexistent "

1
11/11/2017

I was greeted with all the rules and regulations at check in. Then throughout our 2 night stay every request was denied. I asked for two clean towels and I was instructed to bring my dirty ones first. I asked for a wine opener and I was told to bring my bottle to the front desk. This isn't a small resort you have to get in your vehicle and drive down a street and cross an intersection to get to the front desk. So turning around and coming back to the front desk to meet their demands was unreasonable. It's clean, the pool is cute, it's right by a nice bar with a full grill, but it's very unaccomidating as far as hospitality goes. If I'm paying you over $300 to sleep and shower for two nights for, manner' s sake, GIVE ME A GOTDAMN CLEAN TOWEL WHEN I ASK YOU FOR IT.

dsjbd, General Manager at Best Western Crystal River Resort, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Adequate motel, good location"

4
09/11/2017

This was a decent place to stay. We had two rooms, one was in the buildings closer to the pool and tour center and that room seemed nicer. My room was in the main building and the window was very high up and did not open. The internet did not work; one guy said that the back buildings work better. The air con was loud, but we had to use it as the window didn't open and there would be no air. Since this was a quick overnight, it wasn't a big deal, but would not stay in that room for any length of time. The room in the back building had a larger window -- I didn't check if it opened, but it definitely provided more life. The front desk staff was indifferent. We asked for rooms near one another and was flatly refused. No rude, but just a clear cut nope, here are your keys. But did provide good instruction. AM person also quite uninterested; When I told the front desk the internet didn't work, she told me it did. Not rude, just not at all interested in the situation. The TV was ok, but at least in our room, the HBO had sound only, no picture. It was not important and definitely not worth trying to get someone's attention. The breakfast attendant, on the other hand, was attentive and friendly. Was awake and present, unobtrusive but observant for any opportunity to help. The guide shop people were nice. They were booked already when we rocked up with the next tour at noon, so we went with another company who had a 10:30 trip. I saw their boat out there in the early afternoon, I think was for 11-14 pax (although there were . fewer aboard). We went out on a six pax boat and I prefer the smaller group, as each group swims independently, and it's nice to swim in a smaller pod of people. Having said that, I think the dive shop at the BW has the lowest rates and the people who run it are really knowledgeable and nice. Also, they have a dock, so I think you leave from there (whereas the other place had to ferry us to water). Also, the back area, the dock near the pool is quite nice. It''s pretty and there are lounge chairs on the dock. The pool area is meh and the spa is not hot, but it's florida, so maybe lukewarm makes more sense.

"A day with the manatees"

4
01/11/2017

Nice hotel close to the manatee tour company. They were very good in changing our reservation without any surcharge. Rooms are spacious and clean, the staff is friendly and helpful. Very easy to reach and a perfect hotel to start early the tour with the manatees.

"Musty"

1
27/10/2017

My room smells like mold and mildew, and the bathroom smelled like urine. They were also liquid stains on the bedside table and the view of my room was a concrete wall. That night when I was trying to sleep and I could hear the people in the room next-door talking as clear as day not soundproof. I told the lady at the front desk at check out and then I had complained about the smell she gave me a best Western bonus points and that's all.

"Needs to be Updated"

3
24/10/2017

Stayed overnight in this hotel (I wouldn't call it a resort.) We received our room key and when we entered the smell of damp and must was overwhelming. I had to go buy air freshener to kill the smell so that we could sleep. The room was very dated as is the entire hotel. The breakfast was okay nothing to write home about. This place could be so much better if the rooms were updated and cleaned. The pool area was also very disappointing. The hotel is within walking distance of a few decent places to eat and some bars.

"Room had bug bomb still in it and rumpled sheets "

1
21/10/2017

Upon check-in we entered a room with a bug bomb canister in the middle of the room, sheets rumpled, pillows dirty. Housekeeper claimed to know nothing about it. Upon return to the desk, Woman checking us in said the room was ready as of yesterday. No apology. Told we will have to wait to check in for another room to become available.

dsjbd, General Manager at Best Western Crystal River Resort, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

"Lovely town, adequate accommodation "

4
20/10/2017

The hotel is split into a couple of different buildings, and there were building works outside blocks 1&2 when I visited (early morning wake up call). Breakfast was adequate. I'm not sure why liquid scrambled eggs and plastic plates is now acceptable. The orange juice was synthetic, as was the yogurt. The room was fine - overwhelmingly fragranced but clean. You can hear the traffic on the main road at night.

"Always stay at this location"

5
15/10/2017

I have stayed at this facility every time I've been to Crystal River. I travel with groups of college students on field trips and the staff always is pleasant and amenable (even when we play charades in the lobby). Very helpful in finding a place to park the huge school van I drive.

"Milking Irma"

2
08/10/2017

Hurricane Irma hit the Florida Keys 30 days ago. When it moved up to the coast is was at that point a Tropical Storm and was not any serious threat to Crystal River, we live in Florida and where here when the storm came by. The front desk staff is instructed to tell all guest when checking in that there is no internet in the rooms because of the Hurricane that took place which was a month ago. Crystal River was not struck by a hurricane. We drove all around the town and there where no damaged buildings and everything was fine and dandy in the area. The staff members should stop making up excuses and management needs to call their Internet provider and get the job done and fix it. It does not take a month to get the internet back on in a area that was not struck by a hurricane. This hotel is clearly just making up a story about why they are not providing the internet service they advertise they have. The hotel should be honest that they do not provide internet service in the rooms and that customer must come to the lobby with a laptop or wait to use the computer in the lobby. Also you must call the front desk from your phone in your room and ask them to set up your phone so you can make an outside call.. In addition they have one HBO station and you will need to call the front desk so that they can activate you TV so that you can get the HBO station. They also give you a breakfast ticket for each day and each person in your room, you are told by front desk staff if you lose your ticket you will need to pay 10 dollars for your breakfast each day and for each person if you want to eat breakfast. They have an employee at a podium that guards the door into the breakfast room and takes your tickets. The hotel is OK for a day or two if you are going to rent a boat, or pay a service to take you out to swim with manatee's. It is not a place to come for a week long vacation, there is not much around the area to do. The small pool was clouding and not clean during our stay and the BBQ grills by the pool where very gross and had not been cleaned since they where installed and not usable. The rooms are clean enough and not worn out as they have been updated a few years ago. Not a great vacation area just a place to stay if trying to swim with the manatee's and it is on your bucket list.

dsjbd, General Manager at Best Western Crystal River Resort, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are very grateful that our new equipment arrived on Monday and was programed and installed by Tuesday. Although our building did not flood or blow away we did have damage to our internet/phone equipment closet. I am sorry that you do not believe that. Regards, Ditte Seaton, GM

"Good place to stay"

4
26/09/2017

This is really a good place to stay, it's a normal room but it's clean and updated. The breakfast was oke and is served next to the front desk. We also booked a trip to see the manatees right next to our room. That was a great experience. This must be on your bucket list.

"Kayaking weekend "

4
24/09/2017

Clean, comfortable hotel with affordable rate in a great location of Crystal River. Complimentary breakfast was great. You can bring your own boat too. Staff was friendly. Plenty of parking. I would stay here again.

"Great location for boating!"

4
05/09/2017

Great location on the water so we had easy access to our boats all weekend. Centrally located hotel in Crystal River close to everything. We slept through the complimentary breakfast but heard it was delicious. Will definitely be back!

"Quiet"

5
31/08/2017

The rooms were clean, updated and comfortable. The bed was comfortable too. There was an odor in the room that the staff quickly rectified. Close to local restaurants within walking distance. Boat ramp for those with boats right at the spring. Pool was small but looked inviting. We would stay here again.

"Love Best Western"

5
25/08/2017

We travel a lot and when we are in a place where there is a Best Western, we always try to stay there. We love the fact that the rooms are always clean, the beds are great and so are the pillows ! We love the free breakfast and the service we get is the best !!

"Hidden Slice of Paradise"

5
22/08/2017

We stayed the past weekend while scalloping. We generally stay in Homosassa until we found this gem right on the water. The boat ramp/slips make it easy to get in and out of the water. The breakfast included in the rate was superb. The rooms were small but clean, all we were there was to sleep pretty much anyway. Have Crackers right next door make it so we never had to get in our car. We showed up Friday night and didn't get back in our car until Sunday afternoon. I don't have any complaints and our group (we had 4 rooms) are already planning on coming back next year!

"Now just an average hotel for a high price"

3
21/08/2017

My friends and I have been annual guests for The Last 5 Years. Due to a recent remodel our $85 a night charge has jumped to $144++. It's in my opinion that remodel was pretty insignificant and there have been no additions to the property or amenities, however it has always been an excellent location and a clean Hotel. What stood out for me this year was not only the rate increase and the lack of loyalty to their existing clientele by offering them even a small discount was the rudeness from the front desk. A slightly older shorter rounder woman at the front desk offered no smiles no pleasantries the left our business feeling completely unappreciated, rather tolerated. The gals however in the breakfast area we're very friendly and understanding of the guests unhappy with the continental breakfast apparently worth $10 for anyone not staying there. I will share the staff is incredibly unhappy and disappointed in their clientele for all of the items that come up missing from rooms, from towels, pillows, pictures off the walls to lounge chairs and those babies aren't even fitting in cars. We upped to our room to $198 to get a private balcony, apparently with only one chair when the room was a double. I'm told somebody stole it and apparently the hotel not willing to replace it. My friend and I had to take turns sitting on the chair having our smoke. Kind of defeats the purpose. Three small thin towels is all that's made available per room. You must enjoy loud music on Fridays and Saturdays coming from crackers next door because you can't avoid it if you're outdoors. There are many other hotels available so our next reservation is at the Days Inn where we will once again pay $85 a night, the benefits of paying the 144 as the benefits are not necessarily benefits for us. By the way go down the road have breakfast if you plan on meeting friends rather than paying their $10ea. Just go enjoy yourself but don't expect much.

"Weekend getaway"

5
18/08/2017

Our stay at this Best Western was fantastic!!! Centrally located to whatever you may need. The staff was friendly and the establishment was very clean! I highly recommended staying here and would definitely stay here again!

"Enjoyed stay!"

4
13/08/2017

Clean, comfortable, nicely decorated (lobby and room) with river dock and view, pool and jacuzzi, and even a grilling / covered picnic area; close parking to rooms and restaurant located next door; enjoyed meeting other guests, not too noisy; helpful staff; self serve breakfast included; room was a little pricy but enjoyed our stay very much.

"Worst stay every"

1
10/08/2017

I booked our reservation 07/31/2017 with arrival 08/04/2017. We were scheduled to utilize all our 15060 reward points for 08/04 and 08/05/2017 (and paid $55.00 for the night of 08/05/2017). This reservation took two (2) attempts at which BOTH times I advised them we would be bringing our Sheltie and was advised the cost would be $5/night for our dog. The Best Western website and the websites from Truvago, Expedia and Trulicity also noted the $5/night pet fee. After telling the desk clerk 3 times that we had a pet, I signed the pet Agreement form on arrival, witnessed by my grandson and husband Jim. From the minute we arrived at the Best Western Resort in Crystal River Florida we were fraught with staff rudeness and inhospitable attitudes. We encountered the following problems: • Since the desk clerk locked our key out 08/05/2017, it would not open our doors necessitating my husband Jim to have to go to the front desk to have it reactivated. He had to go back to the rude and hostile desk clerk and her supervisor 4 times before the key would unlock the door (took about 1 hour to correct this debacle). I wonder if this was done intentionally. • The supervisor very angrily advised my husband that we had not told them about our dog. The staff rudely and almost angrily advised Jim that they could not find the pet Agreement and the charge was $10/night not the agreed upon fee of $5/night. He has never encountered a supervisor and staff that were so angry, indignant and hostile. • The breakfast bar was inedible and the worst I have ever had. A pop tart would have been better. The powdered eggs were repulsive and biscuits were hard hockey pucks and everything was COLD. There was no gravy even at 9:00 AM. How can you ethically expect someone to pay $10.00 per guest (which we paid for 2 guests) for this slop?! • The bathroom only had pediatric size toilets which was nearly impossible for my husband with hip problems to use. • The beds were way too firm which exacerbated my back condition, but the pillows were nice. As a long standing Rewards member since 2010 and have always stayed at the Best Western in Knoxville, I was appalled that this “Resort” could not uphold the family friendly philosophy. We will NEVER stay at a Best Western again and I am advising my vast family of the incredible uncaring rudeness who will undoubtedly follow suite.

dsjbd, Manager at Best Western Crystal River Resort, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Discusting"

2
10/08/2017

could not use toilet or sinks had to go to the lobby to use the bathroom they just offered a plunger, at night it was noisy towels with brown stains every sink in the kitchenette room clogged people outside just walking asking for cigarettes the worse was the bathroom clogged and dirty

dsjbd, Manager at Best Western Crystal River Resort, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Clean, good value and just where we needed to be..."

4
09/08/2017

We stayed here during a recent scalloping weekend. We had no complaints about this hotel except for the thinner towels which were fine; I'm just spoiled. The beds were really comfortable, plenty of parking, nice pool area and on the water to boot. We would stay here again.

"Old Florida at its Best"

5
08/08/2017

I am Florida native and live in the Orlando area now. Crystal River is old Florida how it was back in the 70's when I was a kid. This is the place to come to avoid the crowds of the usual Florida attractions. This hotel is great for people with boats because of the on-site ramp and trailer parking. They offer boat rentals too and a dive shop onsite, which I liked for scuba diving. The breakfast was great and included. The rooms are older but very clean and the beds seemed new and very comfortable. The shower & A/C worked well. Our main interest was the boat ramp, dock, and being out on the water. The selection of local restaurants is really good and we ate at Backwater Fins which had great food (Especially the crab bisque). We had a great family boating trip while we scalloped in the Gulf and swam in Kings Bay. We'll be back for sure.

"Happy Guests"

5
04/08/2017

This Best Western is the Best place to stay in Crystal River or Homosassa Florida. The hotel is clean and comfortable and has a perfect location and price. Our room was off the road and very quiet and peaceful and made a perfect ending to a long day on the river.

"Swimming with the manatees"

4
03/08/2017

We stayed in a wing of this Best Western near the shore of Crystal River. The Location was perfect for our planned early morning swim with manatees. There were several tour companies located within blocks. The room was clean and adequate. There was a restaurant next door.

"Best of Crystal River"

5
31/07/2017

Traveling through Old Florida on Route 98, find yourself near Crystal River, I recommend Best Western on the Crystal River. Great location, reasonable, and comfortable! We will come back when the manatees return in the winter!

"Great Place"

5
27/07/2017

Every employee I encountered greeted me with a smile and asked if I needed anything. SWEET! This place is very clean! The facility is maintained perfectly. The location is really just right for Crystal River.

"Great for boaters"

4
26/07/2017

Boat ramp, dock, and trailer parking onsite. Excellent location to see springs, scallop, fish, tube or just boat. We stay here every summer for a short getaway with friends and family. Easy with the pool and grills to cook your catch or Crackers bar and grill is right next door.

"Scallop season"

4
22/07/2017

We chose this location for scallop season, our fourth year in a row. The area is magnificent. The room could have been somewhat cleaner but acceptable. Two buildings/ rooms are very close to the water and two are not. Good boat ramp, a little tight for bigger boats, but if you know what your doing no problem. Only twelve boat slips which causes problems not having enough for everyone staying with boats. Staff is very courteous. Crackers restaurant very close walking distance. The food is about like Applebees but more seafood dishes. Pool and hot tub grossly over chlorinated. Three nice courtesy gass grills and a nice covered pavilion on pool and the water. From the hotel to the gulf about a 3.5 to 4 mile ride but boat two no wake zones one big half way out and one small just prior to the gulf. Overall great place to stay in my opinion. Hope this helps.

"Basic good accommodation at fair price"

4
20/07/2017

Convenient location for local activities, close to Manatee Center for fun manatee tours (great experience)! No elevator, and ice machine is on ground floor only. A little dated, but still acgiid deal.

"Scallop"

4
18/07/2017

This place is a wonderful experience. Everything you need is right there. Dive shop, Boat Ramp, Pool, BBQ grills, Tiki bar, Live entertainment, Sports Bar and good food. We never left the resort. For a good time I would recommend highly.

"Scalloping"

5
17/07/2017

Great place to stay with Marina to go scalloping. Nice tiki bar and restaurant next door ( Crackers) . Also highly recommend the Crab Plant for seafood directly across from Marina !!! Get in early because slips are limited !!

"Perfectly situated "

5
17/07/2017

Perfect setup for boating, or just enjoying the bay. Boat ramp and docks on the property, pool and covered picnic area ( 3 gas grills) overlooking the bay. Our room was second floor, closest to the gas grills with a window overlooking the bay. Very clean and a good AAA rate for the location. Walk around dock connects to Crackers restaurant next door.

"Scallop trip"

4
14/07/2017

Nice hotel convenient for dinner at Crackers next door. Good to have boat ramp and boat dock. We enjoyed our stay. Most likely stay again next year. clean rooms. nice value. Friendly staff and clean room/. this is our second year to stay at this hotel.

dsjbd, General Manager at Best Western Crystal River Resort, responded to this review
Thank you for taking the time to review our property. We are happy to hear that your enjoyed your stay with us and look forward to your next visit. Ditte

"Smelly damp room; thin walls"

2
10/07/2017

Unfortunately this was the only accommodation available on the night we booked (we were there for manatee snorkeling but unknown to us it was also the first day of the scallop season!). We were greeted by a very brash lady (young lady called Sam I think) on reception who was just very short and generally unwelcoming. When we got to our room there was a heavy smell of damp in the room which was really unpleasant. Walls were also very thin and we could hear people's full conversations outside and in the next room. Breakfast was actually good and the location is good hence the two stars.

"Clean, convenient and very courteous staff."

5
05/07/2017

We have stayed at this hotel for several years now, for opening scallop season. We have a group of about 30 that also stay. To start the entire staff is courteous, frieindly. You wont pass one that doesn't greet you with a smile, "good morning" or " good afternoon "! The rooms are clean and spacious. We had an issue with our A/C not blowing and when we came came in from scalloping the whole unit was replaced with a new one. There are 3 grills, picnic tables, and fish cleaning table. There is a boat ramp and dock slips, but limited space, so "rafting" is a common practice to accommodate overflow. So, if you have an issue with people walking across your boat to get to theirs, you'll have to get in earlier to get a slip or plan on foot prints across your boat. It's just what works and can be washed. The owner Daryl was very down to earth and is there to keep things running smooth. It is always a good time for our entire group and the only thing I would change would be pool hours. It's vacation! People stay up later then 10:30 and as long as they are being courteous, they should not enforce a pool curfew. See you next year! The Coopers...Shine on!

"Location, Location"

3
01/07/2017

On the river with food and drink readily available. Average accommodations but the location is very good. The continental breakfast is one of the best I have seen at a Best Western and the staff keeps it clean and well supplied. A+ Fishing, boat tours, and snorkeling with Manatees is all right there.

"A great place to stay"

5
26/06/2017

Always a good facility to stay at in Crystal River, and we have been coming here for years! Nice clean rooms, great location, breakfast room, and it's next door to a nice restaurant, boat ramp and dive shop.

"Clean rooms, loud neighbors!"

3
22/06/2017

My room was clean and well appointed, but my neighbors were loud and rocked until all hours. Can't blame the hotel for that, but it seems the closer your room is to the bar, the more common this issue becomes. When I checked in they asked if I wanted a room near the bar, or a "quiet" room. I opted for the "quiet," yet didn't quite get what I asked for. Nice property, good, attentive staff, excellent breakfast and right on the main drag if you're passing through. A bit pricey for what you get though.

"Nothing works"

1
19/06/2017

I have already mentioned all issues. Will never go back to this hotel, neither will my salespeople. Nothin works. Needed to work and Wi-Fi did mot reach the room. The service just simply ignored my request..

BestWesternHotels, Corporate at Best Western Crystal River Resort, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Old and underwhelming"

3
15/06/2017

Its an old place with tiny rooms and even smaller beds. Use extreme caution when going to the pool. Glass in pool even after the hotel says they cleaned it all out. Overall its a place to try and sleep. Its also way over priced. Crackers was good though!

"Super convenient location for manatee tours"

4
13/06/2017

This Best Western hotel is located adjacent to the Birds Manatee tour, one of the best in the area and the first to take customers in the morning. The hotel staff was extremely helpful with information and the breakfast offered a wide variety of different juices, breakfast meals, fresh fruit and other offerings.

"Porky's weekend"

5
12/06/2017

Stayed there with wife and a large group of friends for a PORKY"S reunion over a weekend. Checked in on a Friday and departed on Sunday. Had a super time. Front desk handled check in and out quickly and efficiently. Rooms were clean. Hotel staff seemed to take pride in the way they took care of the property. Morning breakfast area was clean and the attendants kept a close eye to make sure people got what they wanted. Room rate was appropriate for what we received. Looking forward to next year.

"NO HANDICAP AMENITIES"

1
12/06/2017

I would not recommend any one with disabilities to stay here the pool side chair for the hot tub was broken. they have two handicap rooms and both are on the first floor as they say at the 800 number there is an elevator, but little do they tell you it is a staff elevator in the main part of the hotel not even near any of the rooms. there were hairs all over our tub and the price we paid for water front when there is a building blocking it was outrageous

"Great location but front desk service awful"

3
10/06/2017

We planned this trip with a group of friends months before. At check in we weren't given the room we reserved. The front desk person was very rude when we said something. Worst service ever at BW. Staff needs training in customer care. Eventually we were given a better room but still not what we booked. Take away the rude service and I would recommend this hotel because of its great location. The restaurant next door Crakers has really great food at reasonable prices too.

"Great location! Hotel has been updated."

3
03/06/2017

Hotel is in a great location! Has been updated however I wish they had rooms that we're separate for families without animals. Our room had a wet dog odor. We didn't complain my own spray fixed it. We didn't want to have the trouble of changing rooms.

"Friendly! "

5
30/05/2017

We stayed here over Memorial Day Weekend....Clean rooms, great breakfast, and extremely nice staff! Crackers is a restaurant /bar pretty much attached to it on the dock...Happening place with live music...Hope to do it again, soon!

"Average room, kinda pricey...."

3
27/05/2017

The room was a bit dated and the A/C didn't work very well but was tolerable. It was very convenient if your hungry due to the cool little restaurant next door, Crackers. For one room with 2 beds, it was a bit pricey based on the other places that we have stayed. Probable would stay there again due to the convenience of the eats next door and the free breakfast was decent. Just an average rating....

"Nice vacation area"

5
18/05/2017

Very nice place to stay. Hope they stay clean in every room. I am a clean fanatic. Everything was great, from the hot breakfast, always had coffee, in the breakfast area and in the office area at all hours, loved it. Housekeeping was great. Thanks for everything.

"The views at the pool are awsome"

4
30/04/2017

4/29/17; Great views from the pool and a short walk to the tiki bar that Crackers operates. I believe we paid $148 for a queen size bed/room and tax brought the total to about $160+; but a decent breakfast was included. The eggs are out of a box, so skip that for sure. So with the free breakfast is was an ok deal. The bed was very very firm and killed my back.

"Relaxing long weekend"

4
15/04/2017

This hotel is right on the bay. We really enjoyed sitting in the chairs by the water every evening. It is right beside Crackers bar/ restaurant. You can sit in the hotel chairs with your own beverages and listen to the live music. There is a boat ramp right at the hotel and docks to tie up your boat as well as a DIVE shop that offer manatee swims The hotel was clean, but room smelled a little musty. ( I didn't complain, it wasn't that bad and we really loved the location). Breakfast was basic but filling. Waffle station, eggs, bacon, cereal etc We would defiantly come back!

"Older but Very Nice"

4
06/04/2017

I was hesitant to stay at this older best western, but upon entering my room was delighted to see comfortable bedding and a clean, good smelling room. In addition, we had come to swim with the manatees and used the dive shop right behind the Best Western. The trip was late in the season, but the captain did find some manatees to view and swim with. I would highly recommend using them because it was convenient to walk there and back from the hotel.

"Dive group"

5
04/04/2017

We had a large dive group come and stay. This was my first time but the group has been multiple times. The rooms are nice and clean. Has comfortable beds with plenty of pillows. The rooms are normal rooms with 2 doubles. The office and breakfast area is a complete seperate building. They have 3 or 4 building with rooms. A bar/grill next door and a dive shop right on water. Can get snorkeling trips with shop. Rent boats and put boats in with the dock.

"Reasonable, clean, relaxing"

5
03/04/2017

Large motel, very clean, located on the water. You can sit on the dock and watch the sunset near the pool. Boat rental and fishing boat rental on dock. Good restaurant and other shops within walking distance. Restaurant has outdoor seating on dock. This motel is a modern version of an old style. You can park in front of your room which is very convenient reminding us of old style motels but it feels modern and new. Lots of rooms in multiple buildings. Great breakfast in nice facility.

"Not overly warm, helpful staff"

3
01/04/2017

Stopped here for one night trying to see the manatees(unfortunately, season pretty much over). Anyway, when we arrived in afternoon, there were 2 receptionists. Both appeared to be competent and knowledgeable, however, the only word that comes to mind is cold and not overly welcoming and helpful. Weary travelers want to feel welcome and usually need help with directions, good restaurants, etc. the next day, different staff, same thing. Just not overly helpful. Other than thst, breakfast was "the usual stuff " and rooms average. Main plus was the location.

"Great Location but room a bit tired"

3
30/03/2017

Spent one night here. It is in a great location. Close to restaurants, bars and the water so you can walk to everything. Our room however was a bit tired. The sheets were very worn and the bed not the most comfortable. Also I don't think they give housekeeping enough time to do a proper job. The mirror above the sink had the previous guests spit still on it. The bathroom in our efficiency unit was tiny. You couldn't open the door without catching it on the bath mat. The toilet paper was the cheapest I've ever encountered. One ply?! They're not saving anything. People just have to use two to three times more. Breakfast was nothing special but filled a hole. As I said this hotel has a great location but definitely has room for improvement.

"excellent location and breakfast"

5
26/11/2016

We were here one night with our boat. Room was very clean and breakfast was outstanding! eggs, bacon, make your own waffles/pancakes, homemade oatmeal, fresh fruit etc etc. Boat ramp right on property and nice pool and hot tub. fun restaurant right next door on water

"Disappointed"

2
12/11/2016

Management should train front desk clerks to greet customers, like "Welcome to Best Western"! or Hi, how can I help you? Dawn was unfriendly and did not make us feel welcomed. We got checked in and couldn't get into our room because the key wouldn't scan! All the way back to the front desk to get new ones. The toilet ran non-stop so we kept the bathroom door shut to muffle the sound, there was a light out over the sink, and when we checked out, Dawn made a mistake on our bill and had to figure a new bill with the corrected amount. This was handicap room 4107 on Friday Nov.11 2016. The housekeeper named Amanda was cleaning rooms a few doors down and stopped what she was doing to use her master key to let me into our room while my husband went for new keys. She was friendly and helpful and an asset to this motel, maybe she and Dawn should switch jobs. There are plenty of motels in this town and I'll not choose this one next time, nothing special about it. Patricia Cohron

"crabfest"

4
07/11/2016

hotel has greatly improved since last year,staff right on point,breakfast hours better,rooms this year were just what we requested way in advance, very happy customers this year, can't wait to return for next years Crab Fest!

"Road trip"

3
04/11/2016

Good, basic motel. Good value. Breakfast better than many BW. Unusual layout. The wi-fi was good and it was in a pleasant location. Toiletries were very basic, towels ok. My only complaint was the floor in our room. Could have been cleaner, but I kept shoes on all the time. Shower was good, plenty of hot water.

"October 21, 2016"

5
21/10/2016

Friendly staff, clean and nicely decorated rooms, nice pool but best of all, located on the water and you can watch the tarpon feed when the local fishing guides come to clean their fish at the fish cleaning station.

"Very good Best Western..."

5
21/10/2016

Very good and friendly Best Western... Check in time was 4pm, but we could already check in 11am...Very friendly staff... Rooms are clean and neatly, and i like the location next to the water... Will book again this place when we are back in Crystal River...

"Stayed here for 4 years"

2
18/10/2016

Use to be a great place to stay. Not any more. I will never go back. Management only wants your money does not care about customer service. This is reflected in the staff. The people who come to your room to fix a problem, act like they are doing you a favor.

"Just enjoy Florida!"

4
17/10/2016

The rooms here are basic, clean, & well equipped with all you need...... However...you will not want to be in your room! You are right on King's Bay...enjoy watching the boats come in & out, have a swim in the pool.... Crackers next door has great food...we often opt for take out & eat at the picnic tables at the motel. They also have grills... Staff are all wonderful...but make sure you get to breakfast by 10:00 on the dot....the breakfast room lady (been there for years)is very strict!

"Pleasant"

5
17/10/2016

The hotel stay was very pleasant and accommodating. I will definitely recommend Best Western to all my friends and family. Room was beautiful and we really enjoyed the in room fridge and microwave. The TV was also nice to watch. Staff is very friendly and the breakfast was really good.

"Great location for water activities in Crystal River "

4
15/10/2016

Stayed for one night only to attend early morning snorkeling trip with manatees. Comfortable beds and appreciated the room facilities, particularly the fresh coffee (as opposed to instant coffee). Very friendly staff. Pool is great. Restaurant next door good for sitting outside, drinking cocktails and enjoying the view. Can park outside room. Would stay again. Didn't try out the breakfast that's provided, but appreciated the option and that it was included in the price.

"Some Rooms Much Better Than Others, Staff Helpful"

4
03/10/2016

When I first checked in during a torrential rainstorm, the first room I received was a very drab, low-ceilinged place that stank heavily of musty wet dog. The room was also very dark, with an icky, stained carpet, and the shower was one of those "roll in" accessible showers, even though I had requested a bath through my TripAdvisor booking. The AC unit was also very loud. I thought about toughing it out, but I just couldn't. The desk clerk was completely WONDERFUL about it (I think her name was Kathy - props to her!) and protested my expressions of guilt saying she was very happy they had another chance to get it right. My second room was *much* nicer - a larger room in another building on the second floor, cozily lit by lamps, with a wide clean desk, an comfortable King sized bed, and a large flatscreen. The wireless worked perfectly without any difficulty, and the AC/fan unit was much quieter. The shower had good water pressure and included a bath tub, and even the hairdryer worked surprisingly well. The only downsides: no conditioner (I brought my own but including in my review just as an FYI to other guests) and the TP was the scratchy cheap kind (maybe they have an older plumbing system that can't tolerate the nicer stuff). Also, like all hotels, the coffee was gross (seriously, why can't hotels just contract with Starbucks or Peet's or Blue Bottle or something??) which I was extra grumpy about because it was both my birthday and international coffee day and I had an early meeting the next morning. Also, it's probably obvious, but despite the price, the Best Western isn't really a "resort" the way you might think of with lots of nice amenities etc. It's just a larger hotel. But it is located near the marina and on the water and can set you up with manatee tours (make sure to check that your tour co is eco-friendly and promotes only passive observation) and kayaking etc. For nearby food, Crackers next door is OK if you are in the mood for fried fare or burgers, but for something fresh and healthy, and incredibly delicious, I *highly* recommend walking down the street (or driving if it's raining like it was when I was there) to the little tapas cafe/wine bar I discovered the next day called Amy's on the Avenue. Amy's also has delicious coffee (at last!), desserts, wine, appetizers and small plates, soups and sandwiches, and a myriad of other fresh farm to table type dishes.

"Always a great stay"

5
28/09/2016

This is a great property in a really good spot. The staff is one of the best you will find anywhere.Recently remodeled and very clean. Plenty of parking if you bring your boat. Would highly recommend.

"Bad Service. Poor housekeeping."

1
27/09/2016

Dirty, filthy room, bathroom, Mildewed shower and floor. Full of roaches. Maintenance man told us that we didn't see any roaches. We dug the ones that we had killed out of the trash for him to see.1 bar of soap , no shampoo. Two bath towels and two wash cloths. Room smelled .

"Stayed one night to swim with manatees..."

3
18/09/2016

The staff was friendly and helpful, the location was wonderful right on King's Bay, and the restaurant, Crackers, was good, also. Very good breakfast included in the rate. The bedding was plush, great pillows. The room was nicely decorated, recently updated, and pretty. The bathroom was clean.

"Depends on what you are looking for"

4
18/09/2016

Very clean, well staffed (facilities guys are doing something all day long - cleaning the pool again, washing down the sidewalks, cleaning up the exterior...) Desk staff was great and very helpful to all who asked (I ended up sitting in the lobby waiting for someone for 2 hours so I know). Good breakfast. Fantastic location for kayakers, great boat launch, adjacent to a great restaurant and tiki bar, cute little pool area with a lift for lowering the handicapped both into the pool and the spa. Nice boardwalk. It is pet friendly (all sizes) and I love pets but our first room had fleas so we were able to move. Wireless is frustrating. But if you are at this hotel, probably isn't to work on the computer. If you want great access to the water, a relaxed and friendly location, this is the place for you.

"Nice hotel on the water "

5
17/09/2016

Pet friendly! Really......not just tolerant but welcoming. This is impressive considering we traveled with a mastiff! Great property convenient to seafood restaurants and the water. Room was nice and bed comfortable. Will definately stay here again.

"Very pretty!!!"

5
16/09/2016

The place was beautiful! You would never know that a hurricane hit them a week ago. The staff was friendly. The dive shop was helpful. Breakfast was great. Having a restaurant right next door was awesome. The kayak rental was one street down the road. The view was amazing being on the water. Great hotel.

"Great Room"

5
13/09/2016

The room was clean, staff were friendly. Resort is conveniently located on the Crystal River with easy access to dock, ramp, pool, and rooms. Enjoyed a day of scalloping only to be able to return to the resort and pool for some relaxation. Definite must stay in the Crystal River area.

"Excellent Stay and Perfect Location!!"

5
08/09/2016

In spite of Hurricane Hermine passing through this area. This pet friendly hotel was up and running without skipping a beat! The accommodations were wonderful and right on the water, perfect location for many local activities. The breakfast in the morning was a perfect way to start out the day! The restaurant was clean, everything was fresh, well stocked along with many items to choose from. The staff was delightful and all very informative! They went out of their way to make our stay a memorable one! We definitely will go back and it exceeded our expectations!

"Great Location"

4
02/09/2016

Great location and has all you need for a great time on the water. Local entertainment and restaurants are walking distance. Rooms are clean and well maintained. Boat dock and ramp available. Pool is great.

"Take your pet to this Awesome Location"

5
31/08/2016

You cannot get a better location than this hotel. Directly on the water and close to the springs and short boat ride out to the gulf. Recently remodeled the rooms are clean and have just what you need for a long weekend stay. I love that I can take my dachshund, for a small fee, to spend our vacation with us.

"Inexpensive hotel, right on the waterway and close to nightlife"

4
22/08/2016

We had a great time this past weekend. We stayed for the annual Hooked up for Tata's fishing tournament. It was great that it was so close to the check in and weigh in areas but also had some great amenities. The pool could have been a little bigger and was crowded at times, but it was wet and kept us cool. The hotel is right next to cracker's restaurant so it was nice to have food and live music right next door. I will stay there again for sure.

"Grandsons mini vacation with grammi and grandpa"

5
22/08/2016

We stayed here for a weekend and couldn't have been happier. The location is great and the hotel itself was very accommodating. The free breakfast was wonderful and the pool very nice! The picnic table and grill area very nice and the area itself is just beautiful. Had a problem with the air conditioning unit, told the desk in 10 minutes they had a repairman and within 30 minutes he changed it out to a new unit! To say the least we had a wonderful family time at this location and cant wait to visit again. Very relaxing and accommodating. Perfect Trip! Manatee swimming and scalloping were great!

"Sorry check out lady"

2
21/08/2016

When a person has a complaint and the staff on duty says, sorry can not help you. How about at least reporting it and she says we do not do this. Real sweet , yes??? I said is there a manager on duty? She said the manager is on vacation and come back in a few days. I said I am out of area and she replies sorry can not help any. Is my room on my points with best western? I am not sure. What can you do to help me?

"Crystal River Kayaking Trip"

5
19/08/2016

Overall a great stay. The hotel is spread out over several buildings. We opted for Building 6 which is located across from the other buildings and is quieter as we were traveling with a dog and the quiet kept him from barking.

"Manatee Snorkeling"

5
11/08/2016

If you are coming to Crystal River to see the manatees, stay here. The front desk staff was very friendly. The free breakfast includes continental items and full hot breakfast items. Pancake and waffle makers, eggs, sausage, oatmeal were all options offered. The on-site dive shop has reasonable priced manatee trips..no drinks or extra frills offered like others..yet very friendly staff. Our trip was just the three of us and we had a memorable morning with many up close encounters. At the hotel, one thing we had not seen before was a room card controlled ice machine. It was pouring rain when someone went to get ice WITHOUT the room card..was not a happy camper. If we come back, we'd stay here in a heartbeat!!!

"Paddleboard race"

4
08/08/2016

This "Resort" is very friendly, accommodating, hospitable and clean. The location is ideal for and is frequented by water sports enthusiasts. The boat ramp was well traveled when we got there on Thursday and got continually busier as the weekend approached. The pool got used a lot and we met some great people... something about being on vacation in Florida. We enjoyed the front desk Manager. We were well taken care of and we got extra towels!! The breakfast was good and there was plenty of food. Breakfast is from 6:30-10:30 am and well worth it. There were scrambled eggs, sausage, waffles, pancakes and all the other items that come in a FREE Breakfast buffet. The three attendants were awesome and made good conversation for the start of the day. The rooms were clean, although the carpet was a little dated. I don't like that the only sink is in he room. The lobby was well taken care of and they had coffee available in the early hours... A must in my opinion. I liked this hotel and specially the Staff.

"Great location. For a winter rate, very reasonable."

5
04/08/2016

Great stopping off point while exploring the nature coast. Reasonable winter rates. Manatee viewing area on scenic boardwalk with outdoor and indoor bar and grill next door. Outdoor pool next to boardwalk.

"STEEP STEPS LOTS OF NOISE THEY DONT CARE"

1
01/08/2016

We drove in to check in at 4, they took our money and we were told to come back later, the room was not ready. We ran around for a couple of hours, came back and found our room was at the top of steep stairs with no elevator. But what could we do? They were booked? So with a bad back my fiancee dragged our suitcase up stairs. We were kept up late by a storm, only to be awakened by LOUD truck noises at 6 am, because we were facing the busy street. I called the front desk to document this and was told that was their most quiet room. At check out I was told the Manager was in a meeting and couldn't see me, I could wait. WHAT? I called the corporate number only to be told this was a franchise the Manager could make whatever decision she wanted. After waiting, she met with us basically saying it was our fault we didn't ask for another room without steps(BUT THEY WERE SOLD-OUT?) No she said they only had 47% occupancy. I said then why did we have to wait and why a room on the street, second floor with no elevator? She said We checked in at 4:12, I said we paid then but NO KEY til a couple of hours later, the room was NOT READY! She offered only 20% off, and I said If you don't treat your customers with respect, then they will pass that on in reviews. She said So you are black-mailing me? I was shocked! I explained my idea of proper customer service and said WE WILL NOT BE BACK! No one at the hotel cared nor did corporate.VERY UNCARING.

"In town for some scalloping with Captain Jeremiah."

4
29/07/2016

This is the place we like to stay at when we're in town for some scalloping. The twins enjoy the pool. The location is great and they have grills that can be used by guest to prepare their fresh catch from a great day on the water.

"Pleasant Surprise"

4
26/07/2016

After a very long day of driving we saw the Best Western waterfront sign and decided to pull in (waterfront gets us every time!). The lobby was nicely appointed so I thought the rooms could not be that bad. Front desk could have been a bit friendlier but she did her job (to the minimum...). The room was nice, bed was comfortable and bathroom was clean. We got a room by the pool and right beside the dock so that was a treat! Breakfast the next day was very nice so all in all... this Best Western is a do over for us if we are ever in this area again!

"Very happy with our stay"

4
24/07/2016

We stayed here for one night and swam with manatee at Birds underwater adventures. Hotel room was clean and service was good. They provided a nice breakfast. They were close to water and walking distance to our manatee tour at Birds. Nice place to stay. Staff was kind and considerate.

"Pleasantly Surprised"

5
21/07/2016

I'm a die-hard Hilton Honors member, so when the Crystal River Hampton overbooked, we were debating whether to drive straight thru to Ocala or stay put. We made the right choice. Snuggly situated under grandfather oaks, this place was literally the best seat in the house, considering it was right on top of the river. Immaculately clean rooms, personable staff, and close to everything, I couldn't have been more satisfied, down to the handwritten welcome note on the bed side table. And the price? Considering it was the 4th of July weekend and scalloping season, the rates weren't doubled like every other hotel chain. Props, Best Western. I will be back.

"Fishing, scalloping and manatees"

4
20/07/2016

Excellent stay with great fishing and scalloping (Capt Kyle), great manatee trip (Capt Darren) and great service in the hotel. Breakfast staff were extremely Friendly and helpful and food all good quality.

"Great cooking area and tables"

3
14/07/2016

I went here with a huge group because they go every year to scallop and upon arrival we were a little upset I know it was a holiday but the boat parking was awful the area to park your boat is pretty small and it was so full people were parking all over the resort grass everywhere with their trailers. It took us almost an hour to finally be able to park our trailer we had to wait for people to pull out. Now the boat ramp at the resort is AWFUL you have to pull your boat and trailer between 2 rows of cars and trucks we had 1 inch on either side of our trailer then you have to pull up and go around a curve to back into the tight fitting ramp, during a holiday its almost impossible to get a slip so you have to pull out your boat and even after a lot of people left we had to come in early to make sure we got one. We finally found another boat ramp almost next door which is so much better highly recommend that. The rooms were clean but the older rooms the A/C wasn't great but one of our friends had the newer room and room was nice and cold. The best part of the place was the 3 grills and the covered picnic tables. Would I stay here again probably not we already decided to just rent a house on the water next time less stress.

"Needs TLC"

3
13/07/2016

Great location but rooms aren't fairing very well since the renovation 2-3 years ago. Breakfast is good, well done. Staff is better now that a new GM is in place. Price for room quality is not in line. Before the renovation, room rate was 85-90, since update 135 but rooms are not being maintained very well.

"Your average BW."

2
11/07/2016

Never updated. Why is it they believe we want the same 50's looking hotel. I guess they don't update them so people can re live the hotels hey stayed in when they were kids! Honestly, this is what I call camping. Dirty walls, same old bed skirts and pictures. The sheets were clean but the towels were old and stained.If hotels in Florida are anywhere near water they refuse to change them. They look old and run down. I would call this the red neck riviera. The area could be nice, but people don't care if they can bunk ten family members into one room. They were next door to us! If you want the same old BW on the hwy this one fits your needs. Next time we will keep driving on home! We paid over $100 for the one night stay--- too much for re- living the old BW experience. Should be called the old western hotel. My parents wouldn't have paid this much for the same room/ camping experience. I wonder if the kids next door will come back?

"Nice stay"

5
07/07/2016

Great location - right on Kings Bay with a boat launch. Nice breakfast buffet. Well stocked, clean. Rooms are in the middle of remodeling. Our room had been updated, but the AC smelled musty, as it does in most places near the water with high humidity. Room was otherwise clean and comfortable.

"Fun Family Weekend"

5
28/06/2016

We had 4 rooms for the opening of scallop season. The staff was friendly and helpful. The boat dockage was great and so was the breakfast. We enjoyed having the restaurant next door with the live music. The outdoor grill area worked out great when we grilled steaks the first night.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us. We love to hear about all the great family meals that our guest make on our BBQ's. Please come and stay with us again soon! Sincerely, Ditte Seaton General Manager

"Overnight stay"

4
25/06/2016

Updates not long ago & place looks very nice inside & out. Front Desk & Housekeeping where Great! Housekeeping asked us several times if we needed any thing or extra Coffee. Nice location on Water with 2 great places to eat within a block with one next door

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
I am so happy to hear that you enjoyed your stay with us! It's wonderful hear such nice complements about our staff we are so lucky to have such a amazing team here. Thank you so much for your review and we hope that you will come and stay with us again soon! Sincerely, Ditte Seaton General Manager

"Nice place on the river"

5
22/06/2016

This Best Western is in an excellent location. It is right on Crystal River and a dive shop on site to rent boats, get a guide to see manatee, dive, or just cruise the river. All rooms have been recently upgraded and are fresh and clean. Friendly staff. A hot breakfast is included. Pool area with covered picnic tables and gas grills. There is also a restaurant next door with live music and outdoor seating.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for staying with us! I am so glad that you enjoyed your stay and our location. I hope that you will come and visit again soon. Sincerely, Ditte Seaton General Manager

"Beautiful Resort"

5
02/06/2016

We had an excellent stay at the Best Western in Crystal River. The rooms were extremely clean and the beds were very comfortable. All staff was friendly and helpful. The location cannot be beat if you are traveling to this area.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you so much for your review. We are so happy to hear that you enjoyed your stay with us. We hope you will be back to visit again soon!

"Great Time"

5
31/05/2016

This hotel is family friendly which includes your fur babies. It has its own boat ramp and boat slips. A restaurant right next door. We have been coming to this hotel for nearly 12 years. They recently remodeled and have expanded their breakfast items. We love this place and will continue going back.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you so much for staying with us for the last 12 years!!! We are so grateful that you have chosen our location for your family vacations and we hope that you have many amazing family memories here. We look forward to your next visit with us! Sincerely, Ditte Seaton General Manager

"Crusin Florida"

4
17/05/2016

Great location, very friendly and accommodating staff. Enjoyed quiet cocktails at marina, it is off season. Would be an excellent location during manatee season. Diving and snorkeling services on site. Would definitely recommend and plan to return for manatees.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of our property! We look forward to your next stay with us!

"Quality product, reasonable price"

5
10/05/2016

Stayed 2 nites. Hotel recently upgraded, has a great staff. Very clean and has a good breakfast available. Efficient check in and check out. Made another reservation when we checked out. Will be back again during summer with more family in tow. Conveniently located for restaraunts etc.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review! We are very happy to hear that you enjoyed your stay with us. Please come visit with us again.

"great place to stay"

5
06/05/2016

I requested a quiet room, and the staff upgraded me to the quietest area of this resort. I had a week long stay to take care of business and to visit friends. the room was clean, and the service was great.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. I'm glad we were able to accommodate you. We hope you'll stay with again when you're in the area.

"Nice location! Clean!"

4
01/05/2016

We decided on this hotel on a whim and were satisfied with our stay. The room was clean and there was a good, warm breakfast the next morning. It is right next to the dock were you can kayak or go on a tour to swim with the manatees. I definitely would recommend that too!

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
thank you for your review of your stay with us. We're glad your stay was a good one. We hope you'll stay with us again.

"Great Customer Service, VERY clean rooms, Great Location for Boaters."

4
29/04/2016

We were told to book here due to being close to shops and such. Well....they are not walking distance....but the hotel was VERY clean. They have a small pool but very nice! You will look out on the dock slips. This is geared more toward boaters and party people. We booked the king balcony room to find we overlooked a mechanics shed for boat motors. SKIP the King rooms....there was no furniture/Chairs to sit on the balcony. The front desk clerk told us people throw them over. LOL. The breakfast buffet was VERY clean and good!!!! This was a great hotel. We must of had new carpet in our room (smelled like new carpet) as we had to check out early due to both of getting headaches every time we entered the room. Had to be the carpet....fumes. But that is not a reason not to visit this hotel.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for writing a review of your recent stay with us. We appreciate all your comments and are glad your trip was an enjoyable one. We hope ou'll come back again.

"Perfect location if you're going on tours on the Crystal River Resort"

4
27/04/2016

The hotel itself is fine, nothing fancy, but the staff are very nice. Plus they have a later checkout so that if you're doing a tour on the Crystal River, you can come back and take a shower before you drive out of town.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your stay with us. We appreciate you taking the time to do so. We hope you'll come and stay with us again.

"Nicely located"

4
25/04/2016

Nicely located right on the water. Quiet, plenty of parking, picnic tables and grills provided. Onlu problem with room - no fridge or microwave.. Restaurant is next door, nice variety of food reasonably priced.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your stay with us. We're glad your stay was an enjoyable one. We hope you'll come again.

"Mostly Enjoyable"

4
25/04/2016

Nicely situated hotel right on the river. Close to the boardwalk and within walking distance to Cracker's Tiki Bar and Grill. Room was okay except the door did not work properly. We had no fridge or microwave which was a bit disappointing. Overall, would still stay here again.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We appreciate hearing from our guest and getting their input. We hope you'll some and stay with us again.

"Great place, great service"

5
24/04/2016

We arrived on a Friday without reservations. They went out of their way to accommodate us. The rooms were good, and the property very well kept. While we only stayed one night, I noticed they offered a wide range of activities for longer stays. A nice pool beside the river, canoeing, kayaking, snorkeling, and a great eatery next door.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for writing a review of your recent stay with us. We hope you'll come again and can take advantage of all the activities in the area.

"beautiful view and quiet"

5
21/04/2016

Hotel staff and the room were awesome. We had a balcony that gave us a view of the water. The picnic area was always clean and the gas grills were available for our us. We were impressed with this extra bonus. Rooms were spacious and included microwave and refrigerator. Atmosphere was so calming and quiet. We will be back. Wonderful hot breakfast each morning

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We're glad you enjoyed the amenities we offer. We hope you'll come back and stay with us again.

"Nice Place"

4
18/04/2016

This hotel was very nice. Staff was friendly. Rooms were clean. Loved the hot tub. The only thing that I can really say negative about it was that the door knob to the room didn't seem to work quite right but other than that it was a great stay and we plan to go back.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your stay with us. We're glad you had a good stay. We hope you'll come again.

"Comfortable and quiet"

4
17/04/2016

Odd layout with several small buildings spread over a couple of blocks. Very quiet at night with access to a boardwalk on the waterfront. Breakfast was good and the connected restaurant (Crackers) had very good seafood. Only issue was the lack of a fridge/microwave in the rooms.

"My stay in Crystal River"

4
17/04/2016

Hotel staff, exterior of property and location were excellent. Beautiful view from pool deck and Crackers restaurant right next door with a variety of food options and a Tiki Bar was very convenient. Many options avaiable for kayaking, snorkeling and boat tours to see the manatees.

"Quick stop"

4
12/04/2016

We stopped here for one night on our way down the west coast of Florida. We were up too early the next morning for breakfast, but the room was nice and the pool area was very pleasant Nicely situated near the river and boats. Well placed hotel for Manatee swimming trip.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of our property. We're glad you stayed with us and hope you will come again.

"Very good spot"

4
11/04/2016

This Best Western like most was very nice. Professional staff, very good location, clean and quiet. Gopd free breakfast too. Lots to choose from. Steps to the 2nd floor were very small for the foot taking things up but overall it was nice.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We appreciate your input. We hope you'll stay with us again.

"Great time"

5
06/04/2016

Stayed 5 nights first of April. Saw a manatee swimming around the dock early one morning. Area is famous for them. Room was very nice. Fridge and micro very handy. Pool and spa were clean. Breakfast was fine for the wife and I. Spent a couple hours each morning walking the wonderful trails of Withlacoochee and Ingills parks which were only a few minutes away. Would definitely stay again.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We're glad you enjoyed your stay with us. We hope you come again.

"A very nice surprise"

4
31/03/2016

We were traveling to Captiva with a stop over in Dunedin from our home 11 hours away and wanted to split the drive. Initially we had thought we might spend the night in Tallahassee. But after grabbing an early dinner at a nice Mediterranean restaurant there was plenty of day light remaining. So, we decided to drive on and Crystal River looked to be a reasonable target. Using Trip Advisor we found the top rated motels to be fully booked. The Best Westetn was the highest ranked of the remaining choices. I wasn't sure what we would get. We were pleasantly surprised by the attractive layout of the hotel. Then we discovered it backed up to the Bay and that there was a nice boardwalk fronting the water. The view from the boardwalk was very nice. My wife was excited to spot a couple of manatees. The rooms were clean. The staff was friendly. Would gladly return to this spot.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you staying with us on your recent trip. We're glad you enjoyed it. We hope you'll come again.

"Very nice and pet friendly"

4
29/03/2016

This hotel is attractively landscaped and the accommodations clean. Located for easy access for early morning swim with manatees. Was especially nice compared to other pet friendly hotel (LaQuinta) where we stayed in another part of Florida. Rooms at this Best Western were very clean and no pet odors. Staff could not have been nicer, and girls loved the out door pool.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We appreciate hearing from our guests. We hope you'll come and stay with us again.

"Are You Kidding me?!?"

1
29/03/2016

We did not actually stay at this hotel but I felt so frustrated by who represented it that Im writing this review. My family of 5 are visiting from Michigan and decided to kayak at Crystal River. We paddled out into kings Bay and decided we would head to Crackers for lunch before paddling back. As we approached the restaurant there were two docks out front with various pontoon boats etc in the slips. We noticed one dock had 3 kayaks tied up to it do we figured this is where we were supposed to tie up at. My 14 yr old daughter was able to get off her kayak first and came to help her mom. Well things didn't go well as I was trying to get on to the dock my kayak tipped over and I went under water. I was unable to get onto my kayak again being in nose deep water. As I was treading water and searching for a way out of the murky water a man came over and asked if we were staying at the hotel. We said no and he said "well you need to get off this dock". I said " well I'm not on the dock but I would like to be". I fell in and I can't get out. He turned and walked back without even trying to help me out of the water!! I was in water for 15-20 min with my family trying different ways to get me out. Finally my daughter got into someone's pontoon and put the ladder down for me to climb out. Once on my kayak again we decided to skip lunch and head back but before I did I asked someone on another dock what hotel was next door so I could write this review. I am a 51 yr old woman. I did not decide to take a "swim" in the murky water on purpose! I was embarrassed and mortified that I had fallen in. I want to say Shame on you for not helping me out of the water and for only worrying about someone tying onto the dock. Maybe if you are this concerned about people mistakenly tying up to the wrong dock then you should have it posted somewhere to ward off innocent out of town families from accidentally trying to tie up at the hotel's dock to have lunch. If this is the kind of representation you want from your hotel then so be it. I am calling you out on it

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Please accept my apology for this incident. I appreciate you letting me know about it, and I can assure you this will not happen again.

"Great location, close to lots of activities."

4
28/03/2016

The staff were very friendly. We had planned to arrive later on Friday, closer to check in time but decided to drive through the night. When we arrived at 5:00 a.m., the front desk employee gladly checked us into our room. She was also able to quickly help me change room types to an efficiency room with 2 double beds, pull out couch and kitchenette. Room was clean and nice. We liked having a patio area (although no chairs). Also like the tile entrance which was nice for hanging wetsuits, swimsuits, etc. Only drawback is a very tiny bathroom and easy to get messy due to water from the shower. Also they also provide towels for 3 people and we had 5, so we were constantly asking for more towels. Pool & hot tub area was nice & clean. Loved the location near the water and also within walking distance to many restraraunts. Would definitely stay here again.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your recent review of your stay with us. We appreciate your input. We hope you'll stay with us again.

"Perfect Boating Amenities - Drab Rooms & Tiny Beds"

3
27/03/2016

The staff at this hotel were very kind and pleasant. The newly renovated lobby; dining room and pool/dock area's were fresh and inviting. The boat slips and docks were adjacent to all of the hotel rooms which made it convenient for any boating or fishing activities. Unfortunately, we had planned to stay here for a few nights but cut our trip short because the beds were so uncomfortable and the bathrooms were extremely tiny. The beds definitely do not offer the preferred sleeping arrangements as my husband and I are small individuals. They are full size beds at best. It's too bad that more money was not allocated toward renovating the guest rooms. Fortunately for us, the weather was beautiful and allowed us to spend most of our time outside and on the river. Wished the rooms were cleanlier; more comfortable and brighter.

"Clean with great location on the water"

4
20/03/2016

This newly renovated hotel was just what we were hoping for. Clean rooms, welcoming staff and a nice location right on the water. Their pool with patio area has a great view of the water and is walking distance to restaurants. The morning breakfast is your typical pancakes, yogurt, eggs, toast, etc. but the staff really makes it a point to have the dining area clean and well stocked throughout the entire mad morning rush. If you're in town to swim with the manatees or kayak the rivers, this is a great, affordable place to stay.

"Very nice place "

5
19/03/2016

We originally booked our room at another hotel in town however after reading bad reviews we decided to switch last minute. We are very pleased with our decision. The Best Western in Crystal River was very nice and clean. The breakfast was good and we enjoyed the large breakfast dining area. It was a nice room! My kids enjoyed walking on the paths around the buildings. Ample parking with convenience to our room for loading/unloading.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We're glad you enjoyed it. We hope you'll come back and stay with us again.

"An older hotel, but nice."

4
18/03/2016

This hotel is right by the dock so it is great for kayakers. It was clean and the front desk personnel were usually helpful and nice. Make sure you get coupons for area attractions. The breakfast included was very nice. They had everything you could want. The only thing we didn't like was the bathroom. It was too small and it was very hard to keep the floor from flooding because of the type of shower curtain they use. Be aware that it is next door to a restaurant and it can get loud at night and especially on weekends. Cracker's food and service were good. It is next door and easy to get to. You can not walk to 3 sisters. You must go to the chamber of commerce on 19 and take a trolley in or you need to boat there. Conditions for paddling are usually windy. It is not too bad for experienced paddlers. We saw lots of manatees at the springs even though we were not allowed to into the spring itself. The spring is probably not even a mile for paddlers. The hotel is very close to other good paddles. Weeki Wachee is about 35 mintues south. There are other nice springs that are within 30 minutes too.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write a review of your stay with us. We appreciate hearing from our guest.We're glad you had an enjoyable stay. We hope you'll stay with us again.

"A very pleasant surprise"

5
15/03/2016

Second year members of our kayaking group from Upstate New York have stayed at the Best Western in Crystal River.We were pleased to see many upgrades,rooms renovated and a beautiful new breakfast room.The hotel staff bent over backward to accommodate our group and everyone had a great time.If you have stayed here in the past come back , if you are considering the Best Western for the first time I know you will not be disappointed.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write a review of you group's recent stay with us. We're glad you had a great time and we hope to see you again.

"Beautiful rooms and service!"

5
14/03/2016

Stayed for four nights at this Best Western and it was an excellent experience. Their newly renovated rooms are great. You could easily stay for a month and feel at home. The breakfast was also very good with a variety of hot and cold offerings. A special thank you to Frances who went out of her way to make me feel welcome and even gave me a ride to the Visitor's Center! Sarah at the Front Desk was also a delight. My kayaking group has stayed here before and I'm sure we'll return next year as well.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your stay with us. We're glad your group had an enjoyable stay. We hope you'll come again.

"great location restaruant next store on river"

4
12/03/2016

great location restaurant next store on river nice views of the river. able to park your car outside of your room, if on first floor. If you are in a hurry to get into your room right away, make sure the front desk is aware of that. We waited 2 hrs to get into our room with at reservations that was called in at 2:30 and we arrived at 4:00 and waited until 6pm. They did give us a lower rate for our room when we checked out.

"nice upgrades"

4
10/03/2016

was very nice to see some upgrades being done and it was good to have staff out and walking around making sure people were happy. more family friendly than before staff was very helpful with any needs definitely cleaner that last time I was there

"Really convenient for Manatee tours"

4
08/03/2016

Located right on the water, just a few feet from the manatee tours, making it easy to just walk over to the Dive Shop for their 8am Swimming with the Manatees tour! Staff was extremely friendly and helpful, room was clean, and breakfast options were numerous and varied.

"Very nice"

4
07/03/2016

The price was worth this find. Very nice room and clean too. The breakfast was wonderful and the lady overseeing the breakfast are was extremely nice and helpful. We would definitely stay there again on our next trip to Florida.

"A relaxing place to stay"

4
04/03/2016

Very good restaurants, one next door and the other 4 doors to the right. Excellent sea food. The water is behind the restaurants with many boats docking . There are many birds including Pelicans to watch while eating or having a cocktail from the bar.

"Comfort and convenience "

4
03/03/2016

We called in to check if there was a vacancy here as we did not want to struggle with finding a room in Tampa later. We could not have been more pleased! The rooms are extremely comfortable and well appointed. The onsite laundry was a real bonus.The breakfast was included. This is a large resort and is noted for its fishing and diving experiences. We were just there overnight but it was a delight.

"great place to stay!"

5
02/03/2016

check-in with Kay was very friendly and fast! I told her it was a birthday get away and she gave us an upstairs room facing the pool and river beautiful! The room was very clean new air/heater worked great and the filter squeeky clean! They even had a remote control in wrapper in the drawer that said it was disinfected!! And the free breakfast was the best I have seen yet! They had so much food from fresh coffee,tea juices, hot chocolate, eggs, sausage bagels,whole grain bread,danish,pancakes and make your own waffles, oatmeal, grits,yogurt everything was great!!! The staff were all very friendly! It was pet friendly and safe! Restaurant next door was also fast and friendly a little pricey but good amount of food and taste great! The beds and pillows were excellant!! restful night sleep! We live in south florida and will be back soon!!

"OK for 1 or 2 nights"

3
01/03/2016

As a lot of the hotels in Florida (coast) it's an expensive hotel. Breakfast is standard, rooms OK. Due to the fact that a lot of diving groups start more or less in front of the hotel it can be loud in the morning hours. But: Great place to start manatee tours !!! :)

"Excellent-just that simple!"

5
26/02/2016

From the time I entered the office I was impressed with the welcoming and clean, fresh atmosphere, including the desk clerks friendliness. I found the room to be roomy, clean, quiet, and with a view of the water from our window. The bed was very comfortable and we enjoyed a perfect nights sleep. My room number was 4101 and was located on the ground floor directly behind the office and convenient to the breakfast area which was also the cleanest, roomiest, and best continental breakfast selection we have had at any motel, on any trip. The location is great for just an overnight stay or for a Manatee viewing trip with cruises leaving the dock on the properties. Next door and within walking distance is a downhome restaurant (called Crackers) with very good food (primarily seafood) and large helpings at reasonable prices. I read reviews which stated it was noisy, which must have been in a different building from ours, as we had no problems at all with noise. I cannot answer for anyone but my wife and I, and we were totally satisfied. For what it's worth we have been in all 50 states numerous times, which may lend validity to our opinions. Hope this helps.

"Better than expected"

3
23/02/2016

Location, location, location! I have to say again excellent location! Beautiful views! Rooms are average but clean. Staff was very friendly and helpful. Pool and hot tub was clean with good views. Breakfast was pretty good if you like continental breakfast.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We appreciate all your kind words. We hop you'll come again.

"Nice hotel, close to Crackers Rest and activities"

4
23/02/2016

This hotel is nicely equipped and next door to a great restaurant so you don't have to drive after having a drink. Last year saw manatees outside the restaurant. Next to a dive shop for snorkeling adventures. Convenient to town and shopping. The price is fair for what you get and where you are.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
thank you for your review of your stay with us. We're glad you enjoyed your stay. We hope you'll come and stay with us again.

"Perfect location for Manatee tours but below expectaions"

3
21/02/2016

The hote is at a perfect location for Manatee tours. WIFI is perfect in the room. Staff were friendly and helpful. Hotel is fit for the purpose - watch the manatees. The room is extreamly loud, you can perfectly hear your neighbour... The doors are locking so loud as well. Walls are very thin.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write about your recent stay with us. We appreciate your comments and will check it out. Thank you again.

"Great hotel for the price"

4
21/02/2016

We stayed here to certify scuba divers and the staff was very accomadatong the rooms clean and the breakfast buffet was good too. They've moved the breakfast to a larger room to accommodate more people. Recently renovated. They care about their hotel and it shows.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We're glad the changes we did show. We appreciate your comments and hope you'll stay with us again.

"Great location, basic, clean and nice"

4
15/02/2016

We stopped here at the last minute, finding a room available at this riverfront spot on Valentine's Day. We were eating at Cracker's, a great restaurant next door, thinking about lodging, when we noticed this hotel next door. A call to the front desk had us a room after our dinner. Our room had no fridge or microwave, had the spaces for them, but no appliances. They told us up front, and it didn't matter to us. Everything looked recently updated. The linens and towels fresh and clean, really great breakfast room. Only negative is no elevators in our building, we made it up, but if you have issues with stairs, ask. Great spot. Lots of scuba divers!

""Recently renovated""

3
09/02/2016

We stay at BW regularly and this BW was just below par. They advertise with recently renovated rooms which leaves me 2 questions: 1. How recent is recent? 2. Who did the renovations? The rooms just looked tired, the airco was beyond loud, the matrasses were comfy but the box spring part of the bed made this horrific sound every time you moved. The whole rooms just looked tired and worn

"Dated but clean"

4
07/02/2016

Room clean but dated to older Best Westerns. Bathroom & shower in a very small area. Floor can be slippery there. No bath mat. Our room had 2 smallish double beds. They were on box springs with a very thick mattress. It made it interesting climbing in bed. Friends in next room did not have that problem. Staff was pleasant. There was a small pool & hot tub at end of the parking lot near the water's edge. Llounge area with chairs were set up. Hot tub looked inviting, but air was chilly the night we stayed. Location was very close to where we were going to get up early to sim with manatees-Birds Underwater. Parking lot was spacious.

"Great Time"

5
04/02/2016

Very clean, nice staff ! Great location with a dive shop attached! The Manatees were awesome. Nice weekend getaway! The complimentary l breakfast was great and the rooms were nice and large .The heated pool and hot tub came in handy. Pet friendly

"One Night Stand"

4
03/02/2016

Stayed here for one night during our checkout dives. Room was clean and beds were comfortable. Can walk next door to Crackers for supper. Breakfast was fresh and hot. Plenty of parking for all size vehicles. There is a dive shop located on site that offers Manatee tours. Within walking distance to more food and shops.

"Location, location"

5
01/02/2016

Stayed for one night and it was excellent. Very clean and extremely comfortable bed. Right on the water & a manatee sanctuary area. Good restaurant, Crackers, next door. Even had a drink outdoors listening to some live reggae music. Overall, we were quite happy!

"Diver's Delight!"

4
20/01/2016

Great location for diving and snorkel trips with the manatees. Dive shop right on site and the property is waterfront (working waterfront docks). The hotel is recently renovated it appears. Room was well furnished and fresh. Firm beds. Not overly big or small room. It was missing a refrigerator though. Staff was friendly and the free breakfast buffet was extensive and ready to go at 6:30 AM. Overall I'm becoming a big fan of Best Westerns. They're my USA road trip friends!

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We're glad you enjoyed your stay. We hope you'll come again.

"Manatee heaven trip"

5
19/01/2016

This hotel rates amongst the highest. I've stayed at top notch hotels and this is one of them. Very convenient, clean, and at a price that is very competitive. I highly recommend staying there if you are ever in the area.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your stay with us. We appreciate you taking the time to write. Thank you for recommending it.

"One Stop for Family Fun"

4
08/01/2016

We were a party of eight friends and family renting several rooms and arriving from different places. I found this hotel to be a great experience. There was plenty of things to keep you occupied at the hotel, pool, hot tub, picnic area, waterfront lounge. It was close to walk to a few restaurants and shops. We enjoyed that it is pet friendly. The restaurant on premises, Crackers is really good and it has both indoor dinning and a Tiki bar. The portions are beyond generous. The staff at the hotel were friendly and helpful. The rooms were adequate. We had a fridge with a small freezer. The dive shop is on premises and they were exceptional. My only negative was that my boyfriend thought the bathroom had an odor. (Thus 4 stars). We left the door open with the fan on for this reason. I never noticed it myself. They are undergoing a remodel but any work did not disturb us. What I really enjoyed about this hotel was that you could be dropped off here and find plenty to do without getting into your car. People can eat the included breakfast whenever they want. Some of us took trips from the dive shop while others stayed put and enjoyed relaxing. For this reason its a great place for extended family or groups.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
thank you for your review of your re3cent stay with us/ 'm glad your enjoyed your experience. We hope you'll stay with us again if you're in the area.

"pleasure"

5
07/01/2016

All around nice everything, pool, breakfast area, front desk, room and close to nice restaurants and sight seeing places. The room attendants were very friendly and we received every extra items we requestly promply.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We appreciate your comments and hope you will come again.

"Fantastic customer service!!"

5
06/01/2016

Sarah at the front desk, if only every Best Western had you working for them... You made our visit spectacular! Thank you for your help and recommendations. Thank you for going above and beyond during our stay. We would choose this BW location again because of you! Breakfasts were good, nice selection and variance on different days. Our room was clean and in good repair. The beds are smaller than are really comfortable for two adults (full size), but everything was clean and we had a great visit. The only down side to our visit was the construction project going on that had direct stair access blocked off. It was a huge pain to lug all our bags "around our fingers to get to our thumb" so to speak, but not something that would make us lower our rating. This location is perfect if planning any water trips out with the dive shop that is located directly behind the motel. Great job BW Crystal River!!!

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your recent review of your stay with us. I'll make sure Sarah sees your review. Sorry for the construction and inconvenience from it. We hope you'll come again.

"Great place for a family stay"

5
05/01/2016

We arrived here after a very cold night in Syracuse, NY. The lady at the front desk was ready for us and she was just great. I had booked a water view room and we got one. The balcony offered some great views of the Crystal River and the boat docks. The room was definitely "tired" but was clean and that is what is important. We had no interruption from other rooms during our stay and did not notice any unusual smells (as read in previous reviews). Breakfast, while standard fare, was put out early and was plentiful. The pool here was wonderful. While it is just a standard hotel pool, there is a large deck and it is located only a few feet away from the water. You could sit here all day with a drink and have plenty to see, both people and wildlife. Crystal River has Osprey nests on top of posts all over town, so you can see plenty of these gorgeous birds around. This hotel is right on the water and there is a nice boardwalk along the river that ends at Crackers restaurant. Very nice as you could walk over, have a bite and some drinks and not worry about having to drive back.

"PLEASURE VACATION"

5
04/01/2016

Had a great time will go back.... Was there for 3 days and not one problem... Great location plan on going back with family in the summer time. Will recommend to anyone to go and enjoy this place you will not be disappointed

"great hotel"

5
02/01/2016

hotel compleatly redone, amazing change, will be going back to this hotel when in northern fl. wonderful view from the pool and fishing boat docks waiting for the tarpon fish coming in to get fed. had amazing room next to crackers bar and had great food and liquids try the stuffed mushroom caps and coconut shrimp, you do not have to have an entree

"Nice place"

4
01/01/2016

Nice hotel. Amazing staff. Was under some construction. Perfect place for boat lovers. Manatee tours and nice docks. Staff was great and very helpful. Love the area as well. Very historic town. Great little downtown area with lots to see.

"Inprovments make a difference"

4
27/12/2015

I've stayed at this place before and this trip I was pleasantly surprised at the improvements that have been made. Rooms that have been refurbished and don't smell like smoke. The new expanded breakfast area is great. The hot tub has always been my favorite!!!

"Great location but...."

3
15/12/2015

The Best Western is located right on King's Bay, a great location for seeing the manatees, which is what we visited Crystal River for. Everyone was very nice and helpful. And our room LOOKED clean but smelled terribly musty. It gave me a terrible headache and allergy symptoms. For the price I paid, I expected much more. But again, great location.

"Great place to swim with the Manatees"

5
12/12/2015

The rooms are recently renovated. Not an elegant hotel but reasonably price, clean and quite comfortable. This hotel has a dive shop on the property which make swimming with the Manatees very easy. You can rent everything you need. The pool and hot tub allow relaxation after a day on the water.

"Great location with recently updated rooms and I will be back!"

4
22/11/2015

I've stayed here many times in the past due to its location and closeness to Crackers and Charlie's Fish House restaurants (both within walking distance). I was pleasantly surprised to find out that the rooms had been updated and my room was well-appointed and comfy. In case it makes a difference to someone, all rooms, to my knowledge, have exterior entrances. On this trip, I enjoyed a pretty view of the harbor from my room. Complimentary breakfast included usual fare. Staff was pleasant and accommodating.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
thank you for your review of your recent stay with us. We appreciate your input. We hope you'll stay with us again. Frances Roberts, GM

"Birthday trip"

4
16/11/2015

We were fairly pleased with this hotel. It was clean, which is my biggest concern when it comes to hotels. There is a nice pool and BIG hot tub, which is right by the docks. The lobby and dining room are nice and up to date. I guess I would have been SUPER pleased if I were not expecting a "bay view". Well, if you stand outside the front door and squint your eyes, you can see the bay view. I guess I was lead to believe that the view would be from the window of my room, haha. All that aside, we enjoyed our stay and would stay here again when in Crystal River. We enjoyed kayaking and visiting Homosassa Springs wildlife park. Crackers Restaurant, right next door, was GREAT!!

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We're glad your stay was an enjoyable. We hope you'll come again. Frances Roberts, GM

"Very Comfortable"

5
13/11/2015

This hotel is outstanding in its location and comfort. Enjoyed the rest and relaxation and boat ride on the river. We loved the convenience of nearby café and small shops. Very friendly people and great attitudes.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your stay with us. We appreciate you taking the time to do it. We hope you enjoyed your stay and will come again. Frances Roberts, GM

"worst experience ever"

1
09/11/2015

This hotel does not honor special requests,even when made months in advance. Have bad knees and were given rooms on 2nd floor. Staff was rude and not helpful at all,like they wanted you in and out.Breakfast food was terrible and closed earlier than most Best Westerns so a lot of guests like my self had to eat out. Never again stay here!

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your comments. I apologize for the problems you encountered. We do try and honor your requests. I'm sorry this did not happen in your case. We hope you will come again. Frances Roberts, GM

"Florida Vacation"

5
08/11/2015

All of the employees were very helpful, courteous, and professional. Had tours scheduled in the morning and it was no problem getting a late check out. The location of the hotel for our dive/snorkeling excursion was excellent.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We hope you enjoyed your vacation and will come again when you're in the area. Frances Roberts, GM

"A+ Best Western"

4
01/11/2015

Our stay was better than we expected. Front desk was helpful and friendly, free continental breakfast, located right on the river, clean room, pool and hot tub area taking care off, even has BBQ grilles to use with picnic area and within walking distance to a few restaurants. Would recommend.

"Great place to stay!"

5
01/11/2015

Right on the water with manatee river rides available. Great staff, cleanliness and rates! Remodeled rooms, great free breakfast, water boardwalk to good restaurant next door. Manager, Francis, is great!

"Meh...."

3
28/10/2015

The location was nice but the layout of the hotel was odd. Everything was spread out. Also, the bed was so uncomfortable and the bathroom was old and extremely small. I personally, would not stay there again. I would recommend looking into another hotel.

"Maybe"

3
20/10/2015

We stayed at this hotel twice while on this vacation. The first stay we had excellent service at the front desk and a great room.So on our way from North Florida back to the airport, we stayed there again. The second time the first room we were assigned reeked of smoke. We then asked for a different room, and that room smelled like mold. So, we went back to the person at the front desk and asked for our money back. We got no apology, she was brusque and curt. From there we went over to the Hampton Inn and that went fine.

"Very nice!"

4
14/10/2015

Lovely area to stay. We had originally planned to stay four days, but we became bored,and decided to return home. Rooms were nice and clean and staff very friendly. Breakfast was okay, not as plentiful as the BW in Arlington, Va. Coffee nice and hotel and the gal in the area was funny, as we tried to teach her Spanish. The only complaint was the fact that the area where we roomed, the walls were very thin,and not only did my husband snore, but also the two gentlemen next to us. Being that the hotel did not have too many guests, I feel that the guests should have been placed further apart. Would I stay there again? Definitely! Being on the water is always a treat for us.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We appreciate your input. We hope you'll come again. Frances Roberts, GM

"Fishing Fun"

5
05/10/2015

The hotel was clean and very big. If you want to stay a while you can even cook with everything you need in the room. My husband and I go so we can fish the beautiful water in Crystal river. I loved the new carpet, the kitchen was beautiful and they added computers in the lobby. Being right next to the dive shop is awesome so we were able to leave our boat in the water overnight safely.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your stay with us. We're glad you enjoyed your stay. Hope the fishing was good. Frances Roberts, GM

"Crystal River !"

5
01/10/2015

We are celebrating our 50th wedding anniversary and everyone was most helpful. We were given an upgrade for our room (one with a balcony overlooking the water). The hotel is newly refurbished and it shows. The breakfast room is spacious and bright. The pool is spotless as is the spa. Everything about this resort is lovely.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We appreciate hearing from our guests and are glad you had an enjoyable stay. We hope you'll stay with us again. Frances Roberts, GM

"Always Good to Com Back Here!"

4
27/09/2015

Very friendly staff and always hard at work. The new beds are terrific and the new furniture as well. Can't beat the view! They now offer a full breakfast, for free, not just a continental. It's very convenient to rent pontoon boats as the dive shop is right on the premises.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your review of your recent stay with us. We're glad you came back and stayed with us again. We hope you'll come again. Frances Roberts, GM

"It is not your average Best Western"

5
17/09/2015

Newly remodeled rooms, great beds & pillows, HUGE breakfast room, Bar B Q area, covered patio, pool, hot tub, motel is on the water, nice and helpful employees, wonderful motel manager .Covered deck off breakfast room with art work is a must see & comfortable.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for your recent view of your stay with us. We appreciate your comments. We're glad you enjoyed your stay and hope you'll come and stay with us again. Frances Roberts, GM

"Really nice!"

4
14/09/2015

We have stayed there years before and it was OK. Not usually my favorite kind of place but they have refurbished everything. Everything is new. New high quality mattress, four fluffy pillows per bed, new bedding and carpeting. It was really nice and clean. They have s good breakfast buffet. We will stay there again.

manatee99, General Manager at BEST WESTERN Crystal River Resort, responded to this review
Thank you for taking the time to write a review of your stay with us. We appreciate your comments and hope your stay was an enjoyable one. We hope you'll stay with us again. Frances Roberts, GM