Best Western Plus London Croydon Aparthotel,  Croydon

4.0/5  - based on 101 guest reviews.
2 Dunheved Road South, CR7 6AD, Croydon, Great Britain - See map
+44 0203 8791888 +44 0203 8791889

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 101 traveler reviews
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Our décor will transport you back in time, to that nostalgic era of innovation when early 20th Century Croydon was an important industrial area. The area is still a hub for transport links to this day, putting you within touching distance of London's highlights and bright lights. This newly built hotel boasts comfortable bedrooms with modern amenities including air-conditioning, kitchenette, on-site parking and an ala carte restaurant. B&B is continental breakfast only, supplement for cooked breakfast. Credit card pre-authorization at check-in. Late check-out 10 GBP per hour. Proof of identification required on arrival. Restaurant closed on Sundays.

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Room 1

Guest reviews


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based on 101 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
56
Verygood
 
28
Medium
 
6
Poor
 
6
Horrible
 
5
Business Business 31
Couples Couples 20
Family Family 27
Friends getaway Friends getaway 13
Solo travel Solo travel 9
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus London Croydon Aparthotel,Croydon
  • 4
    « Pleasantly surprised »

    We arrived quite late at this hotel as we had driven up from Preston to visit our friends who lived there. From the photos online I thought it would be a quirky little hotel but when we walked in the reception area was very modern! It was a small area with a mini restaurant to the right of the reception desk. None of the bedrooms are on the ground floor which is nice, the bedroom we had was quirky (see attached photos) and the bathroom was bigger then I thought it might be. The reception staff were nice and the breakfast was lovely. We stayed 2 nights and only had it on the first morning but it was nice, we had a continental breakfast so I couldn't let you know about the fried food. As for the price I used my BW points to pay (32000) and I would say it was worth it. It costs about £7 to use their car park but you then get to park it out of the way of the street under the hotel. All in all a nice little visit. Would stay again.

    4
    « Great place as a base for South London »

    Is great place as a base for the South of London. Rooms are good with a comfy bed, smart tv, micro wave and fridge. Pizza was great although was disappointed that the rotisserie chicken was not on as it was great last time I stayed fingers crossed for next time.

    5
    « Invaluable stay »

    Upon arrival we were greeted by the receptionist he took a few details a deposit and asssigned us to our room. The room was "Very Clean" and fully equiped, which also provides a convectional oven and a fridge/freezer. The hotel provides a well served restaurant, the pizzas are stone baked, and the chicken is cooked tastfully on a rotisserie, with beautifully roasted potatoes. An unusually good, outstanding young cheft and a well organized, professional waitress, to help the meal come to a plesant satisfaction. The first night sleep, very comfortable pillows and matress perfect. Full english breakfast was very well cooked and the continental was always fully stocked. We would like to thank Leo and his team for the Invaluable stay!

    5
    « 21st March 2018 »

    I booked this hotel through booking.com and was pleasantly suprised on arrival. A smart looking new or refurbished build just off the main london road. Underground parking was availalble though at a cost of £8 per night which for london is cheap. The reception was moderna nd spotless and i was greated by a lovely receptionist who could've have been more helpful - Name was Kirsty. After booking in , i went to my room which again was spotless though not sure i liked the yellow and blue theme! free internet all night was great and room facilities just perfect. I was going to eat out but persauded to eat at the hotel so opted for a pizza.again wasnt overpriced and very tasty. I had a few drinks (though no orange and lemonade) so had to have just lemonade. After a decent nights sleep i went for breakfase which was fresh and plentyful. i booked out by Mihaela who was from poland and extremely lovely and efficient - couldnt have done more and very quick............ off to the car and out in london.............................a perfect hotel and a gem to find , cheers Alan

    5
    « Modern and spotlessly clean. »

    We choose this hotel as it was close to the hospital. The reception staff were excellent. The room was big, clean and well equipped. The shower was good too. There was plenty of tea and coffee, a fridge and a multi cooker too. The pizza restaurant was very good too.It is around a fifteen minute walk to West Croydon station, there are plenty of buses.

    5
    « Relaxing Stay »

    The bedroom was designed really well, large, very clean, spacious and relaxing. The professionalism and kindness of the staff was very much appreciated. The breakfast tasted lovely and was extremely good value.

    5
    « Eduardo Crista »

    Dear Mr Nawab and Mr Murtasa My compliments Today is a special night for me and my fiancee. I just say thank you for attentions and special dedication with your staff: Mihalena, Monika, Alina, Liliana and Ana Maria. Congratulations for all. Great team: Respect, Dedication, Professional, Fantastic customers services. I'm verry happy with your staff. Congratulations. They help me to prepare a beautiful surprise to my fiancee. Thank you so much for attention. Today is a beautiful night here on Best Western Plus Croydon. Thank you Eduardo Crista

    5
    « Comfortable - good value hotel »

    We stayed at hotel while our daughter was in hospital over the road. This is a very nice hotel with helpful staff. Great value food served in restaurant. Staying at the hotel made our difficult time so much more bearable. The rooms are very comfortable.

    5
    « Recent stays at Best Western Plus London Croydon Aparthotel »

    I needed to stay at this hotel due to work commitments over the last couple of weeks. On 2 occasions so far, I was unable to get an affordable room via the usual hotel websites but was able to obtain a very good rate on calling the hotel direct. The reception and serving staff are extremely helpful and go out of their way to make you welcome. A slightly newer hotel with very good room specifications.

    4
    « Good accommodation for those on a budget »

    Stayed here twice in the last few months - large spotlessly clean room with bonus of fridge and microwave - great price and some of the best pizzas you will eat cooked fresh in the on site pizza oven. Underground parking is extra £7.00 a day. Didn't have breakfasts so can't comment on quality. Reception is utilitarian but clean. Only drawback for us was that room 101 didn't have opening windows and although air conditioning was great could feel a little stuffy. Other than this would recommend as great value for money.

  • 4
    « Good experience »

    We had a good experience. Nice and very kind staff. The room was comfortable and everything was very clean. The Breakfast was good too. The hotel has a good access and it is easy to find. So everything was good.

    5
    « Business »

    Very pleasant accommodation. Comfortable clean and well decorated rooms. Nice to have secure parking as well. Restaurant has a limited choice on the menu but available options were excellent value for money and well prepared and presented.

    4
    « GOOD BUT COULD DO JUST A LITTLE BETTER »

    When I mentioned at check-in that my husband is nowadays having difficulty getting in and out of baths the receptinist, full of concern, switched us to a disability-adapted room on the ground floor. We are grateful for her consideration and certainly found it an interesting experience. The shower base flush with the bathroom floor is obviously just what wheelchair users need but was also fine for us. However we were a bit flummoxed by the complete absence of hoerizontal surfaces on which to park spongebags, etc.; I should have thought that wheelchair users need these just as much as the rest of us. In general, I suggest that when customers ask about the presence of a walk-in shower, they are not asking for something wheelchair-compatible - merely for something which is in a cubicle rather than suspended over a bathtub! The other tiny detail which irritated us was the way coathangers from the hanging space kept getting caught in the door every time we left the room. We quickly learnt to manage this - but felt we shouldn't have to. The trouble is that , we suspect, this design flaw is replicated in every other room. So, a little more attention to detail would not go amiss. However, our stay was comfortable and all the staff extremely pleasant and helpful.

    5
    « Best western hotel Croydon Amazing hotel »

    One of the best hospitality I ever stayed around in UK staffs are professionally trained and know the guest needs ,Rooms are very spacious and well maintained,food is amazing ***Simona & Leo was very attentive to the needs, will recommend to my friends and family to stay here , easy access to shop #$ keep up the Best western croydon name proud ****

    5
    « A delightful property »

    I discovered this property last minute. I needed to be in London for work and came across it. The hotel has everything and more people need. Almost a home from home in fairness. Bathroom excellent. Staff excellent. Location fine. Absolutely no problems. They even have a happy hour at the bar! Didn't have breakfast as had connections to make. I will definitely return and have decided to make this property my base when in London. The Wi-Fi is excelle t by hotel standards. Well done team.

    2
    « Best Weston plus? »

    Rooms fitted with hard floors and a kitchen sink! The room was freezing cold and I had to ask someone to turn the wall mounted air conditioner on to heat. The evening menu consisted of mostly pizza with sandwiches provided as room service at £5 each. I thought I would have a desert which was limited to ice cream at £4 a portion. I just couldn't bring myself to ask how many dolops that would have bought and I headed off for an early night. Breakfast was initially denied as I had not paid for it, so I got out the receipt to prove that I had paid £6.95 after all so I ordered a full English. That turned out to be another £2 so I settled for toast. That's pretty expensive toast you know!!! If this is the Best, Western has to offer, then I'm seriously disappointed! Anyone no what the plus refers to in Best Weston Plus? My experience is more like Best Weston minus! Maybe the plus is that everything is extra? You want a heated room in January? Plus that cost? Breakfast? Plus that too etc etc.

    5
    « Price is Right »

    Booked last minute and weary at first due to the low price.However after reading loads of brilliant reviews I definitely had to check it out for myself. I was pleasantly surprised at what was in offer for the price. Have to say,ranks highly for comfort and atmosphere in comparison with ***/**** hotel.Kitchenette welcome amenity.Good transport links,close to shops and restaurants.into Croydon area. I have recommended this aparthotel to friends and family. Would definitely return. Got more for my buck..

    5
    « Funky Little Hotel »

    Room was Fun and Funky. Loved that we had a little kitchen area with fridge and microwave. What a great surprise that was. Lovely bathroom with hairdryer. And the bed.... So comfortable. Would absolutely stay again.

    5
    « Fantastic hotel »

    We stayed at the hotel as we were watching a football match at Crystal Palace. Fantastic hotel, from the moment we walked through the door, we didn't have any problems. The lady on Reception, sorry cannt remember her name, but I do remember she had trainee on her badge, was very courteous and informative. The room was absolutely spotless as was all areas of the hotel. The continental breakfast was sufficient for our needs. We would have no hesitation in returning to the hotel and highly recommend it to anyone visiting the area. Thank you for a great stay

    4
    « Nice pizza »

    Stayed in a hotel next door but entered for dinner as their restaurant was recommended to us. Nice thin crust pizza, real Italian recipe I think, good price also. Quite small lobby/restaurant area, not too many tables.

  • 2
    « Not great »

    Arrived after 520km drive from Netherlands later than expected as Eurotunnel delayed. Went to place car in car park and told abruptly by person on other end of intercom 'car parks full'. Buzzed Reception again, same reply 'car parks full'. Leave car and go into reception to be told car park is on a first come first serve. I asked them to check my booking notes. Upon checking my reservation it clearly states 'car parking MUST be available on arrival'. I even phoned the hotel in advance and was not at any point informed that parking is limited. After driving in circles I was lucky to find a space 5 minutes walk from hotel that I could park in, but had to get up extra early the next morning to move my so I didn't get a ticket. Not a great start as I really needed a good sleep and could have done without an early start. Room decor is colourful (but looks tacky). Beds are not the worst but don't expect a luxurious sleep. The mattress topper is very thin. The laminate floor is basic and very cold underfoot.cheap if not wearing shoes. Dropped my wallet on the floor near the bed. Bent down to pick it up and noticed fluff, loads of fluff under the beds. Clearly not been cleaned properly in a while. Some unidentified splooge marks on furniture. Place could do with a proper clean, it felt rushed. Also a long female hair attached to the hand soap dispenser in the bathroom. The Bulb in the lamp on desk was blown and what looked like a couple of days worth of dust on the tea and coffee tray. Positives, bathroom is clean (except hair), quiet hotel but awful location. Would I stay here again? No, I think I'd rather sleep on my mates floor, which was the alternative, and an offer I regret not taking up.

    5
    « Visit to London »

    Excellent facilities and very good value for money. The staff are courteous, very helpful and professional. Very useful as a location for visiting London in that there is an excellent train service from Croydon main line to London. The hotel is also situated on excellent bus routes.

    3
    « Not pleased. »

    I rarely have a complaint about a hotel and I have stayed in many both in the U.K. and abroad but with this one I will make an exception. This hotel was booked through booking.com by a friend on my behalf and paid for by PayPal. When we arrived on the Monday we were informed that the booking had not been paid for and that we would have to pay. I was not pleased but paid by card. The matter was raised with the hotel manager and we were assured that the problem would be sorted by Friday the day we were to leave. We were told the problem was between booking.com and the hotel. Friday arrived and we were told that a refund had been made to an account which was not mine and we assumed that it was my friends. Why the refund was not made to my card still remains a complete mystery to me. Upon checking with my friend the refund was not made to his account. He contacted the hotel and they were not interested he was told to contact booking.com. This attitude is not acceptable, but typical, they had been paid and could not care less. Booking.com on the other had were great all they required was proof of payment and they would issue a refund. Unfortunately I now have to wait between 10 and 15 workings days for my money. As for the hotel, the entrance was in disarray due to refurbishment as was the parking area. The parking bays are very tightly packed and great care needs to be taken when manoeuvring. Parking costs £7 per day. Evening meals were limited to either Pizza or a curry. Breakfast was either full English or continental. The room was clean and tidy but I never managed to get the air conditioning to work which is essential in a room with sealed windows. The staff were great and very helpful. However, I will not be staying in this hotel again.

    5
    « Fantastic Hotel »

    Pleasantly surprised how good this hotel was a definite rival for the likes of Premier Inn and Travel lodge. Location good for getting to work next day, facilities and staff were excellent. had a triple bed room for me and my work colleagues going to a wedding reception that evening, beds were comfy bathroom immaculate we even had a microwave and fridge loved it. Will definitely go back and definitely value for money.

    3
    « Hotel in Croydon »

    It did the job. Easy parking. Nice staff. The room would be excellent for those who use it to stop over for an interview or work related events. Not really good for leisure if you are planning for staying more than 2 nights or so.

    5
    « Good hotel »

    Room was great with comfortable bed and amenities. Room come with a kitchenette and an oven. No stove. Shower water pressure is good. Heater is working fine. Location is about an hour drive to city. 5 mins walk to nearby restaurants or fast food. Overall a good hotel for those want a good rate stay.

    5
    « Best stay »

    This has been the best weekend i have ever had in London. Mihaela the receptionist and her colleges have been very welcoming and patient as I was there with 2 under 5 year olds who are very energetic. The room was very satisfying. Comfortable beds. A sink, smart tv and my personal favorite a fridge and Russell Hobbs Ovenmicrowave. I could choose weather to go down to the restaurant or make some snacks for the kids without breaking the bank account??. I will defiantly stay here again with the whole family and would defiantly stay here again

    5
    « Excellent Budget Hotel »

    When my wife told me she'd booked a Best Western at £55 a night I have to be honest I wasn't expecting much. However I have to say I was very pleasantly surprised. The on-site parking was great, the hotel is well presented and decorated, the staff were lovely and the room was excellent. It's an aparthotel so the room was spacious and had good amenities including a microwave and good sized fridge. The beds were very comfortable with a choice of pillows. The bathroom was very clean and had a shower with very good pressure and nice toiletries. The air con in the room worked well and was easy to use. All in all an absolute bargain and I'd definitely stay here again.

    5
    « staff »

    the staff at the hotel were fantastic, never wanted for anything. the room was really nice, lovely décor. the location was not great for me but the staff helped me with cheap taxi's. I would recommend this hotel to anybody.

    5
    « Fantastic value if in the area! »

    I was so pleased with this accommodation- I've rebooked it twice! If you are in the Croydon/Sutton area for business you can't really beat it. The rooms are spacious, comfortable, clean and the little kitchenettes in each room mean you can self cater. The interior decorating is quite strong and in your face but ties in with the local history. Bathrooms are a good size and got better quality fittings than you get with some other hotels in a similar price bracket. Showerhead could be a little more powerful but good sized shower. Everything at the hotel feels very new (apparently it's been open for about 11mths) and exceptionally clean. I've had a great nights sleep each night- very little, if any, noise. If you want something more fancy than a ready meal in your microwave the restaurant/bar downstairs does a really good pizza, although the dining room/lounge/bar area could do with a few dividing walls to separate it from the lobby/reception and maybe some furnishings that make you want to linger over your dinner rather than escape to your room! There is parking on site that you can pay for but of the 3 nights I've stayed there I've managed to find free/unrestricted parking on the roads surrounding the hotel- once literally outside the front door! It's probably the best value hotel accommodation I've found in a very long time and for the quality of the room I'd easily expect to pay £20-30 more a night!

  • 2
    « Very unhelpful. »

    I was disappointed by how unhelpful this hotel was when I had a change of circumstances out of my control which meant I needed to change the date of my booking. I was told that this was not possible and therefore lost £56. I was hoping to still use this hotel but at a slightly later date - I will now be finding somewhere else to stay and will make sure my friends do the same.

    5
    « Lovely hotel out of site »

    This hotel is very close to Croydon Hospital. It is slightly awkward to get to via a one way system and narrow roads. Apart from this, along with a very steep entrance to the car park, it is a lovely hotel. Rooms are spacious and clean. The staff were extremely helpful, nothing was too much for them. The food takes a little time to cook, however it is well worth the wait.

    5
    « Hidden Gem in Croydon »

    Booked into the Best Western Croydon for a 4 day break visiting our son. He lives in Wandsworth, South London. The commute into London is only around 6.5 miles. A fantastic base for anyone to explore the sights. The hotel has a bright, contemporary feel to it. Very comforable beds, a small kitchen, and beautiful bathroom. Spotlessly clean and both the continental or full english breakfast is fantastic. Under ground parking at £7 a day is a bargain. From the managers Jayesh and Atanu to Dominika and Carmen your every need is taken care of. Would highly recommend your stay here and my family and I will be back. Thank you once again.

    5
    « Dr wael »

    Perfect room good hospitality clean nice they do they best to keep you happy and fell satisfaction the bed is very comfortable and will organized contain the most needed furniture All in all its pest hotel in london i go before to lodg and premier in Bw is better Thanks

    5
    « Best western Croydon »

    Hi all of you, This is one of the best hotel to stay in Croydon London, very neat and clean, good service, friendly staffs. Worth for your money and I definitely recommend this hotel for all of you. Thanks

    5
    « Best Western »

    Best roast chicken I've ever had, staff friendly, rooms clean and, on google, the person who said it's expensive should think about his life ... We spent £16 for a full roast chicken plus trimings, it is just awesome. Love this hotel

    1
    « stay clear if you want good service and good food »

    manager and staff have no idea about service, took 40 min to check in and so in helpful Charged my credit card twice due to not knowing what they are doing rooms ok but basic, Food awful, korma salty, bread solid , soup cold (needed to leave longer in microwave) no cooked breakfast, only rock hard rolls and hard dry bread, little ham and check packet cheese, apple juice was pure sugar, best western reply was not thier problem

    3
    « Not terrible but wouldn't use again »

    On arrival we where informed of the £30 deposit to be held on your debit/credit card unfortunately we had not been notified prior to this but we did book through a comparison website (maybe you could update the T&C's with these companies). This deposit is also held for much longer then most hotels who practice this security measure. One of the staff members wasn't very pleasant but after it taking a while to check in we was not surprised with the type of clientele that they had to deal with. Once given our key we used the lift to access our room which absolutely reeked and really needs a good clean! The room itself was very clean and had quite a few extras including air con, smart tv, microwave, cutlery, plates, sink. Also the usual towels ect.. the bed was comfortable. For us though we just did not feel comfortable staying at the hotel so therefore wouldn't return.

    5
    « Couples break »

    Great hotel, lovely clean room, loved the kitchenette style with Combi oven, nice big television, we were allowed a late check out also. Will definitely stay again, lovely friendly staff, nothing too much trouble and free apples!

    4
    « Worth the money »

    Upon arrival there was a little confusion regarding an earlier check in time which at first wasn't going to be allowed but it was quickly sorted. The staff are polite and welcoming. My room was lovely, quite spacious and clean, the bed was extremely comfortable and we had everything we could have needed in our room. I would definitely recommend it and will be using it again if I come back to Croydon.

  • 1
    « STOP!!! Read this review before booking. »

    I have stayed at many hotels and I am always fair with my reviews. I have NEVER had such a bad experience as I did at this hotel. First thing you should note is that upon booking, before getting the key to your room you have to pay the hotel £30.00 on your debit card(returnable 10 (TEN) days after leaving) If you dont have a debit card you have to leave then cash, which they are supposed to return when you leave. Getting my money back was torturous, they denied having it, denied knowing anything about it and it was only after a very heated argument did they "suddenly" remember my deposit. The rooms are filthy, you cannot open a window even the slightest for fresh air. The Wifi is free but definitely not even worth being free, its almost non-existant. The location is awful, its actually not safe to walk those streets after dark. When I stayed there were over 100 teenage foreign students in the hotel, OK kids will be kids, run around the corridors, play with the internal phones and generally make a noise...so what, they are just children. poor show on the teachers for not controlling them, even poorer show by the staff who just did not give a dam despite many guests complaining. The variety of food available is poor, but I will say the Pizza chef is quite outstanding and definitely working in the wrong venue. I can not imagine that I will ever stay there again and have urged my company not to book it for anyone. I have stayed in a few other best westerns and its unfair to berate the whole company as the others have been exceptional. Heath and Safety, environmental health need to take a long hard look at this hotel and the staff who are running it. Best Western as a company need to look closely too. This is probably the worst review I have ever given and I did think long and hard before writing this. LOOK ELSEWHERE!!!

    5
    « Great stay, lovely staff »

    Absolutely lovely stay very comfortable. Friendly staff and were able to help with anything. Great facilities and very easy to park, beds are super comfortable and very quiet rooms. Had a great stay would definitely use again.

    5
    « Nice weekend break »

    We decided to stay at a hotel for the weekend and the best western croydon was the perfect choice it's super clean and comfortable and has really friendly staff. The room also comes with a microwave and a small kitchen like space which is good for longer stays also.

    4
    « Very nice hotel & very nice staff »

    I stayed here for 2 days and the stay was excellent. Rooms are very neat and clean. Extremely helpful staff. I didn't like the location. That was the reason why I didn't give 5 stars. Croydon is not a very safe town to stay in London.

    5
    « Great customer service »

    I was served my Mihaela front desk supervisor her services were out of this world great communication and people skills and very patient and make sure that you are well comfortable and know your way around the hotel

    5
    « The best hotel ever »

    I was check in on 28.09-29.09 for 1 night The personal was very friendly specialy Mihaela that she explain everything that other hotels dont do. The room was big and verry clean I like it they give me infomation about breakfast and dinner

    5
    « Like a house :) »

    I spent very nice 12 days here. Thank you for hospitality . Mihaela and Simona. Especially Mihaela :)) you always very helpful to us and kindly . I can wait to come back here :)) They always ready for our questions . The hotel is very clean and staff is friendly .

    5
    « Thank you »

    Nice place with very nice and friendly staff. Hotel is very clean with good service. Dear Leo thank you for your's support I really enjoyed my time with my friends. Keep doing this great job. Best Maciej

    5
    « Great hotel that suited my requirements plus more. »

    Every aspect of my stay was satisfied and always with a smile from the staff. Comfortable bed, good breakfast choices and a chef who knows how to cook a great pizza. The location is an easy 20 min walk to the train station and suited my requirements. Very professional staff who were friendly and helpful. I wouldn't hesitate to recommend this hotel.

    5
    « Best western croydon - London Surrey »

    There isn't a lot to write about this hotel it exceeded expectations in all areas service facilities location. A really well run hotel doing the Best Western brand proud !!!!!! Lovely hotel very new and clean and staffs in hotel are very helpful and attentive.. I was made feel ''Welcome on Check in and did the rooming process very efficiently. The room was spacious and comfortable with nice selection of tea & coffee . A good selection of items to choose from morning breakfast . Easy access to shops and local transports .

  • 4
    « Modern. Charge for breakfast and parking. »

    Nice accommodations. Doesn't look great outside, but is cool on the inside. Lots of Indian people in suits walking around - these are the owners. Modern room. To have power in the room, you put your key in a slot. Unfortunately, when you leave with your key, the power shuts off - which mean that whatever climate control you set up, you'll have to redo it when you return - this is a tweak i might suggest to the owners. Also, there is a charge for breakfast and an additional charge for parking - though my accommodation detail on priceline said breakfast included and did not mention there was a charge for parking.

    5
    « Best Western indeed »

    Extremely hospitable staff. Comfortable rooms. And the food is excellent as well. Definitely worth your money. There are various restaurants and pubs around. Lots of Indian SriLankan places to eat for people coming from those countries.

    5
    « Great Hotel at affordable prices »

    I stayed at this hotel almost the entire summer, very clean rooms, the staff was extremely friendly and the commute into central London is less than hour. The rooms are equipped with microwave, refrigerator, flat screen televisions with awesome channels and free WiFi which is very reliable. Very modern I would say. The prices were great as well. On average I paid £50 per night which is awesome. The beds were very comfortable. The area is mostly residential and very safe. The Croydon shopping centre is just up the street and you also have a vast variety of restaurants in the area. Getting to and from Gatwick airport is quick and easy using the train. I would definitely stay again.

    5
    « Fantastic »

    This hotel was very nice when I stayed, the hotel is very modern and looks very nice on the inside but the building outside didn't look that nice, you'll be pleasantly surprised if you do decide to stay here. I had a good night sleep and managed to get breakfast nice and early although there was lots of people also getting breakfast meaning it was very busy. Also, the car park hasn't been built yet so you will have to park in the Ibis next door until the car park is finished, this will cost you £7 per night. The shower was warm and the bathroom was very nice. The free wifi was alright. All round I think this hotel was very nice and is highly recommended.

    3
    « Not quite sure »

    Booked as good deal via Best Western website. States new build, but clearly still building it. Painters actually in on visit. Staff helpful & friendly, great onsite secure underground carpark. Room set out to good finish, although laminate flooring :-( Weird setup as apartment hotel, so mini kitchen in room. No windows to open which is weird and surely a fire risk, air con was rubbish kept cutting out once it thought it brought room to required temperature and not maintaining it. Good WiFi signal, comfy bed. Good 10 minute walk into town with plenty to eat and shop Breakfast a let down as typical continental style which is not ideal for businessmen. Considering location and price, got what paid for.

    1
    « Horrible place »

    It's a prison house with lack of oxygen result of Windows not opening. House keeping came every day wasn't satisfied with the cleaning job. Room service is very poor twice we had to wait for our room to be clean receptionist didn't even have the courtesy to offer us tea considering we arrived early on the first day. Lastly one of the things that really frustrated me was not able to sit in the lobby to drink a brevage mainly because it was not purchased in the bar. My family and I had the worst experience and wouldn't go back even if it was the last place on earth

    2
    « Never trust anyone »

    I was there on the 13th April 2017. Booked for 3 people actually we were only 2 people and asked for a price reduction (ok my fault). No way. Furthermore I was asked extra £.30 as a caution found that would have been refounded on the leave on my bank account. The receptionist gave me a receipt, but I am still waiting. Claimed several time the occurrence I have never been refounded nor answered. Shame on you.

    5
    « FAntastic »

    Wonderful Experience. Food quality fantastic. Service excellent. Location convenient. Breakfast alright. Maximum comfort in the room. Overall staying was enjoyable. I would definitely recommend to others.

    4
    « 5mins walk to Tesco express! »

    Stayed for a night. Free wifi. My room was a triple bed room. Room is big. In-room kitchen sink, microwave, fridge and water boiler. Bed is comfortable and water pressure for shower is good. 5mins walk to Tesco express which is convenient for us to get snacks and drinks. Overall a comfortable and good stay.

    5
    « Mr »

    Hi,I had one of the best stays in London in East Croydon area , it's very close to Croydon hospital. The rooms are quite spacious and clean. Staff are very helpful and the pizza restaurant is very good. They have a good breakfast spread.

  • 3
    « Confused. »

    Just a one night stay... Plus - comfy bed, nice room, friendly staff. Cons - Microwave and sink provided. But no cutlery, plates or utensils. Might as well have saved themselves the cost of the kitchen! I was treated to a Disabled room (I'm not disabled). These should be avoided if you can. Ground Floor near the eating area, sound travelled along the corridor waking me early. Shower is great for someone in a wheelchair - too low if you are not. Work spaces are limited I suspect, and where they are available they are too high to be comfortable.

    5
    « Great hotel and staff »

    Me and my wife stayed here on a Friday night and had a great time. Hotel is modern and contemporary with big comfy beds and fluffy pillows. The hotel was nice and quite even for a Friday night and the staff are very helpful and friendly.

    5
    « excellent stay »

    I booked a 2 night stay at this hotel.on the 1st of may 2017 And i was delighted by what i got for my money. The room was spotless. Beds were comfy.Powerful shower. Hair drier built in in the bathroom free toiletries Microwave and fridge in the room which meant we could cater for ourselves which helps to keeps costs down.Complimentary tea and coffee. The staff were polite friendly and very helpful.Especially Simone and Michaela I couldnt recommend this hotel enough for the price i paid.Ameneties minutes from hotel bus service excellent.

    4
    « Great overnight stay »

    Stayed here overnight while on a course in Croydon. The hotel is great and nicely tucked out of the way off a busy main road. There is free parking on the road if you can find a space, but I opted for parking next door at the IBIS for an additional £7. All the staff I encountered were friendly and extremely helpful, directing me to the local shops so I could get a quick dinner. I opted to eat in my room as there was facilities within my room to heat food etc which was great. This would be particularly helpful if you were staying longer than a night and wanted to keep things cheap! There is WIFI but it is only free for the first 24 hours once you signed up to a buffer website. Not sure how much it is thereafter, but the initial free 24 hours was enough for me. The bed was extremely comfortable, with plenty of big fluffy pillows and a nice warm duvet. The window view wasn't the greatest (looking out the back of the hotel to another) but it was certainly quiet so I can't complain and I slept very well. Check out was very quick and efficient and they provided me with my token so I could exit the car park next door! Overall perfect for an overnight stay

    5
    « Excellent »

    One of the best hotels I have stayed at in London. All staff are all so helpful, polite & friendly & greet everyone with a smile. Food is scrumptious every night, rooms & bathrooms perfectly clean. Leaving in a little while & we will be sorry to go. Thank you for such a wonderful stay.

    4
    « Excellent.... »

    Excellent, new, top-notch hotel, with very friendly staff. You can find a really nice stay there. All facilities are very good, as well as breakfasts. One disadvantage of the hotel is that is a little bit to far from the city. You have to spend an hour to get to the city, and it costs you more than usually while sleeping in Crystal Palace for example. Hotel is situated in fifth zone. But anyway, I can solemnly recommend it.

    4
    « Nice hotel with great restaurant »

    We spent 2 nights in this hotel because we visited a Premier League match in the Selhurst Park Stadium. The hotel is brand-new and therefore recommendable. Especially the staff at the front desk is very helpful and friendly. The restaurant located in the hotel lobby serves amzaing pizzas which taste like holiday in Italy because the cooks are Italian. Also the waitress Simona is really nice.

    5
    « New and good »

    This property is only about 2/3 months old and although at present does not have its own parking (it is being worked on now) this aparthotel is a good find. The staff can not be faulted in their efforts to help and the rooms are well appointed. Mine had a sink and microwave in if needed. The restaurant offers a slightly limited menu at present, but the pizzas which are made in front of you are excellent and can only be recommended. Situated off the main road down a side road access could be an issue, but overall I can only recommend this venture.

    2
    « Not for me. »

    Difficult one to review for me. I stay in hotels regularly and there are some positives and negatives to this hotel. The negatives outweighed the positives so I will not stay again. The hotel is freshly renovated. It is clean and modern. Reception were friendly even though it took an age to check in. There is no car park, I was not advised when booking it would be an extra £7. You park on ibis and walk to the hotel. The hotel was more like a hostel. Not many English residents and the food options were poor at best. Pizza and chicken but the chicken had sold out. Bed was really hard, no bath just a shower depending on what you prefer. I woke up to some young people smoking directly out of my window. View was not the best ! Okay if you want a cheap stay in London. Not for me, I didn't feel safe with some of the clientele in the hotel. Barricaded my door before I went to sleep.

    4
    « Nice New Hotel »

    I stayed at the Best Western for a weekend and was pleasantly surprised. The postcode given on Booking.com led me astray and I ended up at a not so nice looking guest house. This hotel is located at Dunheved South not West and is directly opposite the Mosque. They don't have parking but if you're lucky you can find a spot on any of the adjacent roads. If not you have to park at your he Ibis hotel next door for a fee of £7. It's located closely to central Croydon and there are many transport links, West Croydon station is 5 minutes away, several bus stops and not too far from a tram stop. The lady at reception was very welcoming and helpful. The hotel is newly built so looks very nice. The rooms are decorated in a way that reflects Croydon's history which is a nice touch. The room also has a kitchenette and microwave and a modern bathroom. The only complaint I have were the other residents on my floor who were very noisy in the night. I would definitely stay there again!

  • 5
    « Awseome »

    Amazing hotel, amazing staff, fantastic rooms. Everything was great. I stayed at Jury's Inn, Holiday Inn, Travelodge and a few more. Nothing compares with this one. Especially the rooms.. One word: amazing

    5
    « Excellent hotel!!! »

    The Best Western Plus London Croydon Aparthotel is a very good option to stay in the south of London!!! The people who are working there are really very friendly and helpful!!! The room is very comfortable and has all the facilities you need!!!

 

Getting to the hotel ...

All directions
·From: London Gatwick Airport From Gatwick Airport, head east on Airport Way. Continue on M23 to Merstham for 10 min. Continue on A23. Drive to Dunheved Rd South in Thornton Heath.