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Best Western Plus The Lodge At Creel Hotel & Spa, Creel

4.0/5  - basé sur 344 notations.
Ave. Lopez Mateos # 61, 33200, Creel, Mexico - See map

The Best Western Plus® The Lodge At Creel Hotel & Spa is your gateway to Mexico's Copper Canyon, that awesome abyss that is North America's other Grand Canyon. We offer many amenities, playground, restaurant and concierge services. All of our rooms are modern log cabins with gas fireplaces, private porches and remote control television with cable and movie channels. Amid a setting of tastefully decorated log cabins and the warmth of our old-fashioned mountain lodge, with a touch of elegance, our goal is to make your visit an unforgettable experience. Enjoy your stay.

Best Western Plus

The Lodge At Creel Hotel & Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 336 guest reviews
NOTE ISSUED
Excellent
163
Very Good
108
Average
39
Poor
17
Terrible
9
REFER TO NOTICE
Business Business
11
Couples Couples
103
Family Family
120
Friends getaway Friends getaway
83
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Highly recommendable!"

5
20/08/2018

This was a very short one-night stay. I wish we could have stayed longer as this hotel was fantastic: food, staff, facilities, room, services ... everything was simply great. The general manager ( Mr Prats) made sure our stay was memorable. Make sure to try one of their in-house brewed beers.

"TERRIBLE FOOD"

1
15/04/2018

The only reason I give this place 1 star is because of the service at the restaurant. Otherwise the food was aweful and overpriced. Don't eat here or you will be wasting your money. Major changes have to be done in the menu. I ordered the beef soup and it was disgusting. It was basically dried beef floating in hot water and boiled potato cubes. The “salsa” on the table tasted like plain tomato sauce out of a can. Terrible is the word that best describes our families experience eating here.

"Bland food"

2
15/04/2018

The food seems to be catering to an older crowd. Pizza was undercooked and terrible, the soup was bland, the salsa and chips on the table tasted like plain tomato sauce...The server told us management doesn't allow them to spice up the food, but they go to the other extreme and the food has no texture or flavor. Overpriced for the quality of food they offer.

"Clean, Great Location"

3
04/04/2018

In the context of Creel, this was a great location. Clean, good location, decent service. The town itself is kind of depressing. Mostly jumping off point for other places. So, it's average in the scheme of all the awesome places one might stay around the world but top of the pack, best we could tell, for Creel. Some nice decor touches in the room like Mexican pottery sink and handcrafts framed on the wall. Nice, big dining room and craft brewery connected.

"Disgusting experience"

3
04/04/2018

We were in this hotel for one night on March 28th. When I woke up in the morning I noticed that between the bed sheets there were 2 dirty socks! That means that they did not change the sheets after the previous guest left, nor made the bed properly. A complaint was filed by our travel agent, who was touring with our group, and the best the management could do is give $500 Pesos back!!! What a joke.

COPPERCANYON4U, Front Office Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review
yes !! I know, specially when they were yours ! great bonus ! we are always open to recive complains, and fast to resolve as the clients said so, give a fast answer is our speciality but let us know in advance !! great Joke !

"Very charming"

5
01/04/2018

Not what expected of an American chainlots of character and great dining choices. They found a room for three people sharing with three separate beds, great! Right in the centre of a very interesting Mexican town.

COPPERCANYON4U, Guest Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review
thankyou !!!! yes it is !! that´s exactly what we are !! and some more !

"The hotel is a work in progress"

3
07/12/2017

There is something that that hotels have and others do not. This hotel is in the latter category. The rooms are clean and the lobby and dining room spacious and filled with interesting knick knacks.So for that reason, the hotel is worthy of a 3 of 5 rating. what is lacking is the human factor. The staff in the dining room and lounge areas did not seem to be happy. Service was slow and we never received any smiles. Another sore point, the check-out time is 11:00 am. This in itself is not a major problem, but our group was travelling to Chihuahua on the last leg of our El Cepe train tour through the Copper Canyon. The hotel does offer transfer to and from the Train, but this occasion (like I think many more) the train was 1 hour late. They took us to the station 1 hour early, which meant we were sitting at the station for close to 2 hours. Other hotels down the line checked the trains progress and transferred us there accordingly. One positive note; the gentleman at the front desk arranged a private tour for our group of 4. A family of 3 joined us. The tour was of a local Tarahumara Village, lake and Mision and Cave. The tour was between 2 - 2.5 hours in duration and was well worth the 210 pesos per person.

COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review
We thank you for your time, we always appreciate all the comments, give us the opportunity to be better, our responsibility is to give a better service every day, if people smile or not smile some times is part of our culture and we need to respect the culture and traditions of the local people, and that doesn´t mean they are not happy. Our Transfer to the train station from the Hotel is a complimentary service, and our service is under squechual, to have an order with our vehicles, as you said, we have tours, and the client is always free to decide if takes or not the transportation service. And like any other place in the world the Check-out time of the hotel does not obey the train schedule; if your plain, or your bus are late check-out time of the hotels don´t change.

"Good clean Hotel"

4
20/11/2017

We were at the middle of our 2 week private excursion organized by Copper Canyon Adventures Tours who selected the BW Lodge. The hotel is a log cabin style and our room was equally the same. Very charming & cozy.

"Nice hotel and amenities"

5
09/11/2017

Hotel doesn't recognize loyalty status at all. Great Character property you won't find anywhere else. Don't take the tour if they are using the van with excessive decals covering windows. You won't see clearly. Beware of how crowded the tour will be in advance. Overall you should be satisfied.

"Fantastic place for a short visit"

5
04/10/2017

Loved the hotel.Very quaint wooden,spacious bungalows with a hammock outside of the door. Very good service from the front desk not only on check-in but also organizing tours.Restuarant also the best in town with very good specials_Tacos with Menonite cheese and choice of meats. Only downside was the bar area that was filthy and very poorly served.

"Comfortable and clean "

5
16/09/2017

Personnel weren't that helpful but helpful enough. They contacted us with a motorcycle tour that was great, they have an awesome bar and a beer lodge and pizza place that is delicious. Rooms are cabin like, very spacious and pretty. You can make a fire outside.

"Nice rooms"

5
24/08/2017

Excelent hotel in Creel. Rooms are big, cozy and confortable. Staff is very nice and helpful. They also have very good local guides. Breakfast buffet is OK, but lunch was delicious. Very well located. You can walk to the train station.

COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review
thank you for taking the time to share with TRIP ADVISOR audiemce your experiences whith us, it is our pleasure ! come back soon !

"Good option in Creel"

5
23/06/2017

This hotel was very good and a great option when staying in Creel. Creel is a small town, everything is at a walkable distance. Therefore, the location on the main street is good and the hotel is value for what it offers. I would recommend staying here when in Creel. The hotel has a great ambiance, the part I liked the most. All rooms are cottage style, with a swing outside. It has the effect of a lodge which is represented in all the decor and styling of the hotel. The reception is well done and interesting to observe all the artifacts collected and placed around the hotel. Rooms are big. Bed was a bit too soft, in the sense, you have to sleep in the centre or else you start slipping off the sides. Two water bottles provided everyday. Bathroom and amenities, all were good. Breakfast was okay. Nothing great. This has been the case in almost all the hotels I stayed at in Mexico, so I did not expect anything. One day it was a-la carte and the next day it was buffet. However, food was not great. Service was excellent. The staff at the reception was super helpful and friendly. He accommodated all my requests and was the most amiable and friendly person. Good service always makes a different, and makes a place worth staying at. They even dropped me to the bus station at no extra cost. Extremely helpful staff. There is a gym and small sauna and massage room, however I did not use either.

"Bar las botellas... great!!!!"

5
16/06/2017

Soooo after a long day .... my family and i decided to go to Bar las botellas, which is inside the hotel. We order wine, margaritas and beer... excellent service :) then.. hour of the truth... we ordered a pizza-serrana... omg... the best pizza in creel.. full with dried beef... the taste is just amazing AKA spechless.

"stopover for Copper Canyon train"

3
07/05/2017

Pluspoints: - spacious room, - good heating system in the room (we really needed it), - friendly staff at the reception, - lot of little restaurants in the mainstream (basic & cheap) Minus points: - poor breakfast - cold in restaurant There is not a lot to see in this little town. We rented mountainbikes at Three Amigos and did a nice tour in Tarahumara Indian region. Creel is just a stopover for the Copper Canyon train.

"Comfort Plus"

5
01/05/2017

We stayed here as part of our tour with Copper Canyon Adventures. After a full day of touring on a cool day, we were anxious to get some rest. The lobby was spacious and reminiscent of a hunting lodge. Our room was a nice surprise. The bathroom was big, modern, and very clean with nice amenities. The beds were comfortable enough but snuggling in under a comforter with an efficient heater that had the ambience of a wood stove fire was a real bonus. We definitely had the rest we had hoped for!!! The dining staff was attentive and the breakfast was very good. We would stay there again if we ever find ourselves back in Creel.

"Sustainable is the focus"

5
27/04/2017

The owners of this hotel and the manager are simply wonderful. Our breakfast was very good and the server very attentive. The collection of memorabelia makes this hotel worth the visit. The rooms here would remind you of northern Ontario lodges. Location is good. Shopping nearby and a lovely Zocalo as well.

Federico G, Owner at Best Western The Lodge At Creel Hotel & Spa, responded to this review
Thank you for your comments, I'm glad you had a good stay, please recomend us with your friends. Have a good weekend

"Beautiful hotel"

5
13/04/2017

This hotel is amazing. You can't believe that right in the middle of Creel you could sleep in a cabin. The room and lobby are beautiful. Comfy beds, friendly staff, good breakfast. Wifi is bad, so just don't count on that. But if you come here to relax this is the place to stay

COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review
Thank you, we really appreciate your comments !

"Great Hotel"

4
08/04/2017

We were touring copper canyon. Booked tru Copper Canyon Adventures (Les). CCA booked us (3 couples) 3 rooms at the Best Western. Very pleasant surprise, best hotel facilities of our entire trip. The log cabin theme of the rooms was great, good space, good shower and the only place with facecloth supplied. The stove heater worked wonderfully, beds very comfotable. Restaurant for dinner was great, good food , excellent service. Breakfast buffet very good with coffee at will. Had a margarita in the lounge, it was just ok but the friendly service made up for it. Would of like to have a espresso from the coffee shop at the end of the hotel but it only opens at 10 am or so, too bad. Settled for the perked coffee in the restaurant. All in all great staff made us feel welcome, certainly recommend this place . Sitting in the lobby by the fireplace, felt like a 5 star lodge in the Rocky Mountains.

COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this review
thank you so much !! we appreciate your usefull comments for the rest of our clients, actually our gas heaters are made by Menonites of the region, and are gas heaters with ceramic logs to contibute with the ecology, save wood and protect our clients from the cold of our winters, thank you !!!

"A fairly standard American hotel, not worth the extra money"

3
29/03/2017

We were disappointed with this hotel, the most expensive of our stay. It is some way from the bus and train stations, although an easy walk without suitcases. The lounge is interestingly decorated but really a bit silly. The room was fine, except the information said 2 king beds and there were only one (not that we needed 2, but that's not the point). The log fire was actually a fake gas fire. The receptionist was snooty and unhelpful, the dinner in the bar ok. I get the impression this hotel specialises in large groups, there are a number of large cabins at the back, like dormitories. All in all, next time we will save the money and stay in a more central, more Mexican place, like Margarita's.

COPPERCANYON4U, Public Relations Manager at Best Western The Lodge at Creel, responded to this review
We are a hotel with actions in favor of nature, And our heating system are gas fireplaces with ceramic trunk, made by Menonitas of the region. So our guests do not have to worry about stoking the stove So they are "real" gas heaters, and easy to control each one their temperature with its individual thermostat. This is one of our bigest atractions in our facilites that people love to have sepecially in winter time.

"Good enough base to explore the area"

4
12/03/2017

Sadly, the first thing the visitor encounters in the hotel lobby is a large collection of dead, stuffed animals hanging from the walls. Otherwise, the lobby is pleasant, with a large fireplace and high ceilings. Rooms are fine and comfortable, bathrooms are all right and well appointed. Free wi-fi works well, TV has a large selection of channels. The biggest problem was a very poor insulation from the noise in the neighbouring rooms. Even quiet conversations could be heard from next door. The included breakfast is OK, not great. We found service to be indifferent. Every person we interacted with in the hotel seemed to be bothered by guests. Not that they were rude; they just did not seem to enjoy their jobs too much.

"Chihuahua copper canyon vacations"

5
19/02/2017

Returning from vacations of the Copper Canyon a historic moonlight of the state of chihuahua its people so friendly deal with tourists its culture so impressive without doubt one of the oldest in the region an unforgettable experience traveling on the cable car one of my best vacations. On the way the view is wonderful all that one finds, water, forest ect Without a doubt I would visit the region again

"Beautiful rooms!!"

5
27/01/2017

We obviously had one of the newer remodeled rooms. Beautifully decorated with a log cabin décor. Pine 4 poster king bed, new large screen TV, cozy fireplace, large deck with swing. Nice bedding and towels. We could not have asked for better in this town. We enjoyed "blue margaritas" and pizza in the bar. Great breakfast! Hotel Manager was amazing and took the time to talk to our group of 12. Staff was excellent.

"Presents well and numerous amenities"

4
23/11/2016

This hotel is very western style in the amenities but does not give you a taste of the locals as it is really a tourist hotel. The rooms were large, nice bar and acceptable restaurant even though the food was only ok it did have a fireplace and was welcoming. While there are numerous amenities some are not what you would expect. The gym turned out to be a room that is used for storage but did have a hot tub in it.

"Room described as simple but a good room"

3
09/11/2016

We just stayed one night on the rail jouney. In fact the room was large light and airy with a thermostatically controlled gas fire . All decorated in wood. However the breakfast and dinner were only just about ok. It is a stopping off point so fits the bill. The hotel runs a trip to the Indian village, mushroom rock and the lake, which was good for the afternoon, you get use to all the selling. The museum in town had bits in English and was interesting and stood us in good stead for the rest of the journey

"Not nice "

3
07/11/2016

We had lunch here on our road trip to barancas and definitely not a good place. Terrible pizza and even the Mexican food was not nice. Sopa Azteca could be much tastier... since we were driving and didn't know any other place and followed our guide, we ended up here.

"Definitely a lodge! Nice roomy, clean rooms!"

4
29/10/2016

This large has great, big rooms. They are well appointed and have what most mid priced hotel has. Couple of suggestions would be to change out the tubs, get more water pressure and at the restaurant and bar they were a bit shorthanded both at night and for breakfast. The surrounding town is fun, clean and there are many things to do. We were there for less than a day, but would have liked to stay one or two nights more to investigate the surroundings better in a bike or ATV. The waterfalls are awesome (make sure you go down the steps) and Valle de los Monjes is just breath taking!

"Good room and good staff, TERRIBLE Manager!"

2
13/10/2016

We stayed here a couple of days, in the handy-cap room due my mother has mobility problems. The beds are extremely soft (as in too used) and high (maybe to make it easier for for wheel-chair users). All the staff (except the manager) was very accessible and helped us find the tours we where interested in. The problem this hotel has is the management. It seems that they are trying to save money... or earn more by having limited staff that cannot be in two places at the same time (restaurant and bar); their gym has ONE spinning bike, that´s all! Check out time is at 11:00 am, so for those traveling to Chihuahua by train, it´s a 5 hour wait. Even though my mother has mobility problems, the manager (Marcos Baca García) did absolutely nothing to improve her wait and even worse, they closed the restaurant (they were expecting a large group) so they had her waiting in the lobby without even a glass of water...(By the way, they cleaned our room until 12:30 pm... waiting there would have been much better and easier for my mom than in the lobby)... The opinion of all of us "guests" who were waiting for the train is that they basically kicked us out of the hotel!

COPPERCANYON4U, Owner at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Reciba una disculpa de nuestra parte, comprenda que todos los hoteles tienen un horario de entrada y de salida independientemente de los horarios de vuelos, trenes o autobuses. Tendremos una intervención con el joven Marcos. Generalmente somos mas flexibles en casos especiales como el suyo, nos complace escuchar que el resto de nuestro personal fue accesible y ayudador para atenderle.

"Nicest Hotel in Town"

4
09/10/2016

This hotel has the look of an old western log cabin lodge. The rooms were comfortable, gigantic flat screen t.v. Breakfast was plentiful and good. The had a nice bar there as well. It's on the main street, so you can head out and shop if you want.There are some nice shops near the hotel especially if you are looking for ceremics/pottery. exquisite.

"great family stay"

5
12/09/2016

High US standards were met in terms of cleanliness, decor, bedding, screens on windows, free bottled water, hair dryer, hot water in sink and shower etc. When I asked to change in my dollars to pesos they told me they would do it for 11 pesos to the dollar, while in Juarez I get 18 to the dollar...not sure if this is the hotel's policy or the area's policy....the four kids loved the porch swings outside our rooms. Overall a very, very comfortable and memorable stay.

"Best in area and good anywhere"

4
24/08/2016

Amazing that the owner, Federico and Cristina, built this beautiful place right downtown Creel, And they do a great job taking care of their guest. Even has very good WiFi in rooms and lobby (rare). Nice large bar on one side of lobby and nice restaurant on other side. Food is even excellent.

"Best motel on our trip"

4
03/06/2016

The whole place had a country fee. Our room had a gas fireplace and was very comfortable . Loved the stone fireplace in the lobby and the antler chandelier. This was on our Copper Cayon trip and included a tour with a picnic lunch, all very well done!

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Our pleasure, thank you for shearing your experience with us in Trip advisor, this is our fourth year to ten as the one and only hotel affiliated to an international chain in the area; our SPA, oven wood pizzas, TOURS & TRANSFERS, cozy Rooms and Meeting facilities we make the difference. Thank you for your preference !

"Better than expected, a good stoppiing point to Copper Canyon."

4
21/04/2016

The accommodations were pleasantly surprising in a funky kind of way. Clean cabin type rooms with a pot bellied stove for warmth on cool nights, and within walking distance to decent restaurants and all town sites. The lodge has a small workout facility and a surprisingly fun bar. A nice place to spend the night.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Gracias por tomarse el tiempo de escribir sobre nuestro Hotel, atención y servicio, agradecemos enormemente sus comentarios, nos motivan a seguir adelante. Creel aun es un pueblo pequeño con algunas carencias, ha sido un gran esfuerzo mantenernos con la calidad y estándares de cualquier hotel de calidad internacional. Es un placer recibirles.

"Honeymoon Suite"

3
15/04/2016

We arrived into Creel late in the afternoon and as the weather was getting colder (more snow was expected) we were more than ready to book into our hotel; we had taken the HS since we like a KS bed. The suite had a small eating area, excellent heating system, lounge and bathrobes plus most importantly plenty of hot water for a long shower.

"Bar is Awesome!"

5
13/03/2016

We didn't stay here as it was way out of our budget, but we absolutely loved the bar and had a great time playing music and shooting pool. Marcos is the best bartender! The food was decent, and the drink selection was excellent and reasonably priced.

"Great place!"

5
09/03/2016

My group stayed here a night and found it very nice. The heat worked fantastic and the rooms were clean and comfortable. Breakfast in the restaurant was not so great which is kind of typical of hotel food but there are much better options just walking down the street.

"Clean, Spacious and Comfortable"

4
28/01/2016

The Best Western Lodge at Creel is a modern hotel built in the "Old West" style and possibly the best accommodations with the most amenities of any in Creel. On disembarking El Chepe a driver with a small bus transported guests a third of a mile to the other end of town to the hotel. Rooms are large and clean with comfortable beds and many rooms are located away from the main road in single story buildings of several rooms each. The main building contains a large restaurant, bar, small gym (stationary bicycle and free weights and hot tub), and the Rico Cafe adjacent to the bar. I took advantage of the excellent buffet breakfasts, but didn't eat lunches or dinners there. The first night I had a forgettable pizza at Rico Cafe (unless you prefer a pound of cheese as a main course) and the second night I walked into town for ice cold beer and a superb meal of chicken tacos at Tia Los Molcas on the main street. There was no WiFi in my room located at the far end of the property, but the lobby has comfortable couches with good reception. This is a good spot to base yourself for explorations into the Copper Canyon and Tarahumara villages. On check out day it is possible to store your luggage behind the front desk until your departure via El Chepe, bus to Chihuahua, etc.

"Even in the Snow"

5
27/01/2016

As we got off the train in Creel it started to snow and it snowed four inches. Even though the hotel did not seem to be concerned with iced over and dangerous sidewalks it was welcoming, the staff was friendly and the restaurant provided great food. There was also a bar where we could play dominoes. Our laundry was done in a timely fashion and they even make their own beer.

"Worst Experience Ever"

1
31/12/2015

Mistakes are fine but when management does not want to accept errors, that is bad. Room was not done until after 3pm, kids pay full price for buffet, Internet does not work in room! We had some differences confusion and management just hung up the phone. Beware.

COPPERCANYON4U, Owner at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
We are sorry, We apologize, In the most difficult times await the understanding of our guests, Copper Canyon is the fashion destination , we recommend travel light , leave at home the heavier, and travel with the most Light , enjoy, be happy and especially grateful that we are healthy ! TRIP ADVISOR is a good opportunity to express your personal experience, thank you .

"One of the Best Hotels in the Copper Canyon area"

5
04/12/2015

We stayed for 3 nights at this very well run property. Federico and his staff are on it. Lobby, restaurant, bar, pizza room - all well done. Excellent rooms with very comfortable beds and nice linens. We stayed at several other properties in the the Copper Canyon area - these properties need to come to the Lodge at Creel to find out how to run a hotel. There were some issues with the WiFi while we were there, but they had some tech support people working on it. Even if the WiFi were working perfectly, I think the speed would have been limited by the relatively slow connection in the town of Creel, which is not on the information superhighway. We had two remote lunches catered by the Best Western, both of which were first class in terms of the food and the service. If you are going to the Copper Canyon, then this is one of the places that you should stay. At breakfast on our third morning, there were also small groups from France and England at the property.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
We have no words to thank you for your comments, this encourage us to keep going ! thank you for taking your time !

"Recommended"

4
27/11/2015

We stayed one night in this hotel during our tour of the Copper Canyon area. We liked the hotel very much. The lobby is interesting and quite comfortable to sit in and have a conversation. The chalet style room were very comfortable and clean. It was a nice touch to have the stove burning when we returned from supper in the evening although we had to turn it off or the room would have become too warm with the warm comforter that was on the bed. The breakfast was very good and the pizza in the bar delicious.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
We appreciate your comments, these invite us to keep going !! thank you so much !!

"An oasis in the middle of a Copper Canyon tour"

4
27/11/2015

I loved the chalet style rooms. We were a group of 11 and the manager and assistant manager went out of their way to make our stay memorable. Instead of box lunches we had two amazing picnics, including barbecue, in fantastic locations. The hotel is located in the center of town with restaurants, shops, hikes nearby. Just a great place to stay.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
it is our pleasure to know yours satisfaction after your visit with us, we appreciate your comments, its been more than 20 years working hard to keep the quality and service of an International hotel chain in this corner of the World thank you !!

"Best place in town."

4
06/11/2015

Great chalet style lodges with fires and a nice restaurant. Friendly staff who will organise tours and hire out bikes. Attached is a nice bar and cafe as well. Has a rather old fashioned time warped charm, with a 'spa' - an old whirlpool.

COPPERCANYON4U, Public Relations Manager at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Agradecemos grandemente se de el tiempo de expresar su valiosa opinión de su experiencia en nuestro establecimiento, estamos seguros que esto ayudara a la decisión de futuros viajeros en su próxima visita a la Sierra Tarahumara de Chihuahua. Trabajamos con constancia para mantener nuestros estándares de calidad, saludos gracias !

"Nice rooms, Top notch Service"

4
28/10/2015

The whole concept of the hotel is nice, it is like Great Lakes style, the rooms are cosy and cold in winter. The homemade stout beer is great there. The drawback is that the cafeteria opens from 2:30 pm until 9:00 pm, if you want to try some pizza made of Mennonite cheese you should be aware of the train schedule or you shouldn't be able to try it (in case your taking the train from/to Chihuahua). Also they shouldn't put just showers for the tub, the water spills everywhere if you want to fill the bath. The check-out time should be at noon in that case you have time when returning from a short-length tour, otherwise you should rush before taking any tour.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Agradecemos sus comentarios, todas muy valiosas, nuestro horario de check in y check out obedece precisamente al horario del tren, sin embargo, para el horario de la cafetería vamos a tomar en consideración su comentario para cambiarlo, estamos abiertos a las sugerencias. Gracias por su preferencia !

"Good choice in Creel"

4
22/10/2015

We stayed here 1 night early in our trip and a second night as we returned via the El Chepe train. After a 2 night trip to Batopilas we had a lot of time to kill before catching El Chepe back to Chihuahua so we had our driver drop us off here so we could relax, have a couple of drinks. They kept our luggage behind the reception desk for us & we used their shuttle service to the train station. We found the restaurant and bar service excellent. On our first check-in the receptionist bordered on rude. But, for our second stay and our 'time-killing' stay she was quite helpful and friendly so she must have just been having a bad day (we all do sometimes). Our room was good sized (tiny bathroom) and comfortable. We certainly welcomed the stove to take the chill off the room in the evenings and the comforters were cozy and warm. We had a handicapped accessible room across the parking lot from the public hotel facilities. There are more remote rooms in a nice setting. The breakfast buffet was excellent and the service was good. We had pizza (yes, sometimes one just needs a pizza fix) in the bar the first night and it was tasty. We also ordered dinner in the bar on our second stay and it was very good. Service in the bar was good as well. The shuttle to & from the train station was prompt and reliable, the driver friendly. Brush up on your Spanish - most of the service staff only speak a few words of English. But, we got along fine with my clumsy Spanish and the servers were all patient with us. A note about handicapped accessibility. There are only 3 steps down to the dining room so it was not a problem for us but the ramp is short and steep, takes a 90 degree turn..... directly into a table. No space to get a wheelchair off the ramp without moving chairs and the table about 3 1/2 feet. In the lobby there is a sign about donations for the Tarahumara native peoples. We saw an elderly lady shyly come in and slowly approach the front desk. The receptionist gave her a basket of food staples. Later a middle aged Tarahumara man came in, also shy and reserved, and they bought nuts (looked like) from him. Admirable, so we left a donation. I'd stay here again.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Es muy agradable escuchar su Buenos comentarios y saber que participan en nuestras actividades para fomentar la participación social, buscamos cada día ser una empresa de responsabilidad social, con nuestras aportaciones y acciones en favor de la naturaleza. gracias !!

"Nice Chalet style layout of rooms"

4
14/09/2015

Our stay here for two nights was all right. we had transport from the train station. Having arrived in the hotel reception there are lots of tours available but I would rather they let us check in before asking us to choose. The rooms are in separate buildings and quite comfortable. I have never been sure why I keep getting two double beds for two people when I book here and elsewhere. WiFi in the room kept failing, but the bar WiFi was quite reliable. A wood stove in our room was useful, because of the altitude this was not as hot as other parts of Mexico and we could use it at night. In fact when we were there the weather was just like a summer day in England. The town is a short walk from the hotel.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
We want to thank you for your time to send your comments about our establishment, as the one and only hotel affiliated to an international hotel chain, we work hard to maintain our facilities as good as an International 5* hotel.

"Definitely the best place to stay when visiting Barrancas del cobre."

5
14/07/2015

The staff are very nice, the rooms are clean and cozy. They also serve a good food at the hotel restaurant. I've met the hotel manager who gladly helped us with our various requests and always listened and was happy to accommodate our various needs. Definitely will be back!!

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
We are very grateful to have your opinion after having been our guest enjoying our facilities , greatly appreciate your opinion

"Worst hotel!!!"

1
09/07/2015

My family and I arrived at Creel, the hotel was supposed to send someone to pick us up at the train station and for our surprise no one was there, so another hotel taxi made us the favor of taking us. When we arrived at the best western they told us we had no reservations! We made the reservations months before and had confirmed it with the hotel prior begining our trip to the Copper Canyon. The hotel did not respect our reservations and sold our rooms and wanted to pay for our stay at another hotel! The manager had to take us in his car to look for another hotel! Bad thing is the best western is the best hotel in Creel, so the we had to stay at a worst hotel! I won't go back and I don't recommend it! This hotel made us have a really bad experience in Creel.

COPPERCANYON4U, Director de Relaciones Públicas at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Muy respetable viajero, en atención a su comentario en nuestra plataforma de TripAdvisor agradecemos nos mencione como el mejor hotel, recomendamos ampliamente que garantice siempre sus reservaciones de hotel sobre todo en temporada Alta como Semana Santa. Estamos a sus ordenes.

"Nice suprise at 2450 m"

4
10/06/2015

Best Western at Creel is worth the Trip of 9 hrs, reception, Food, rooms all excellent, Massage very good , Do not expect a gym, better to take a rented bike, some cigar and good collection of wine would be god

COPPERCANYON4U, Public Relations Manager at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
Siempre es muy agradable escuchar Buenos comentarios de nuestro personal, y de las instalaciones,, somos un negocio de servicio, estamos en contante mejora, agradecemos su tiempo.

"Appreciated being able to book an established chain hotel in such a remote location"

4
02/06/2015

This hotel is just what the doctor ordered for us. We took the Chepe train and it was our first time in such a remote region, our first time in Mexico outside of Cancun/Cozumel, and this was the first stop for us on the Chepe route. It was very reassuring knowing that this hotel had an international brand behind them. Being able to book on Best Western's website rather than having to try to fight potential language translation issues by booking direct was nice. And knowing they were bound by Best Western's franchise agreement made me and my wife feel much better about staying here. We were not disappointed. The staff was very nice and accommodating. During the afternoon/evening, Fernanda usually works and she speaks very good English though the person behind the desk during the morning/early afternoon also had passable English. The bus to pick you up at the Chepe station is on time both coming and going. The restaurant, at least the breakfast, was very good. The restaurant and bar both had great service, good prices, and were both clean and "lodge-y" feeling (rustic). The Wi-Fi was weak in the rooms but that is no problem because there is plenty of seating in the bar, lobby, and restaurant to sit down with a laptop, tablet, or phone and do whatever you want and the signal is much stronger there. The rooms were spacious and clean and had a table, couch, and king bed (at least ours did). There is a sink/closet area and then a separate tub/shower. We were on the second floor of two levels. The location is right on the main street just south of the center of town. Everything was within an easy walk. One last thing...I loved the Apple marmalade jelly that they had for breakfast and meant to buy some from the little gift shop by the check in counter but I forgot. Fortunately, my wife and I were taking Chepe to El Fuerte and then returning back to Chihuahua City which meant that we would pass through again. I called Fernanda and arranged to have her send a jar of the jelly to the Chepe station with the guy who was driving the shuttle that day. I got off the train, paid cash and a tip to him, got my jelly, and got right back on the train. There's nothing like a plan that comes together and I appreciate them helping me make this happen.

COPPERCANYON4U, Public Relations Manager at BEST WESTERN The Lodge At Creel Hotel & Spa, responded to this review
We have no words to thank you for the description of your experience with us, We are more tan please , this kind of opinion are so important for us, we will let Fernanda know about and we thank you again ! we are sure more people will come to visit us after your opinion, people need to know about more places in Mexico, all different all important to visit. thank you. !!